Test your basic knowledge |

Business Correspondence

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When something else is enclosed with the letter anything in addition to the letter






2. Usually contains contact information and a final statement of appreciation.






3. Everyday letters that identify what is being sent. (cover letter)






4. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.






5. Colon is placed after the salutation and a comma after the compimentary close






6. Everday letters making a claim that something was incorrect. (error in an order)






7. All ines begin at the left margin






8. Sincerely -






9. Recipients name and address






10. Everday letters that acknowledge receipt of something.






11. Use this rule when responding to emails in anger.






12. One way to make it easier for the reader to say yes to a request. (persuasive)






13. Used either open or mixed punctuation the 'good-bye'






14. Dear Mr. or Mrs.:






15. The new way to correspond. Formatted similar to a memo.






16. Number of spaces between the date and inside address.






17. Title of the person who wrote the letter






18. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about






19. Written communication.






20. The very last thing - avoid if at all possible - a short last minute message






21. Announcing work policies - delegating responsibilities - and reporting results.






22. Email messages written discussing one topic.






23. When writing persuasive letters - you are able to show more...






24. Attention getting opening statements - factual statements - request - and action.






25. Only used when we don't know the recipients name






26. Number of spaces between the paragraphs in the body. (#2)






27. When writing a bad news letter - always leave an opportunity for future....






28. Number of spaces between the complimentary closing and the sender's typed name. (#2)






29. The date the letter is written






30. No punctuation marks are used after the salutation and the complientary close






31. Refers to writing a business letter that is reader oriented.


32. Includes company name - address - phone number - and email.






33. Informs the reader that a copy has been sent to someone else






34. Number of spaces between the inside address and salutation.






35. Receiver's Address






36. The way a letter is handeled






37. Refers to the importance of sounding postive when writing a business letter.






38. Tells you what the letter is going to be about






39. Initials of the typist if they are not the author of the letter






40. Email and text messaging.






41. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.






42. Routine request - transmittal - acknowledgement - claim.






43. An inhouse letter.






44. One way to make the reader do as little work as possible (persuasive)






45. The 'hello' after your salutation - use open or mixed punctuation






46. Direct opening - necessary details - and goodwill ending.






47. When you are discussing invoice - invoice is a bill






48. A downfall to email and electronic communication: Addresses must be...






49. Number of spaces between the letterhead and date.






50. This part of an email must be descriptive.