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Test your basic knowledge |
Business Correspondence
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When something else is enclosed with the letter anything in addition to the letter
enclosures
Organization
courtesy copy
Subject
2. Usually contains contact information and a final statement of appreciation.
ATTN:
Goodwill Ending
Body of a Persuasive Letter
Acknowledgement
3. Everyday letters that identify what is being sent. (cover letter)
mixed punctuation
Precise
open punctuation
Transmittal
4. Refers to resisting the temptation to sound too 'busniesslike' when writing a business letter.
Uses for Memos
ATTN:
Tone
reference initials
5. Colon is placed after the salutation and a comma after the compimentary close
Include an Envelope
Claim
mixed punctuation
Letterhead
6. Everday letters making a claim that something was incorrect. (error in an order)
courtesy copy
Claim
open punctuation
Types of Everyday Letters
7. All ines begin at the left margin
block format
Correspondence
3-4 (#2)
post script
8. Sincerely -
Complimentary Closing
Outlook
Personality
Organization
9. Recipients name and address
mailing notation
address
3-4
Correspondence
10. Everday letters that acknowledge receipt of something.
salutation
Acknowledgement
open punctuation
RE:
11. Use this rule when responding to emails in anger.
Goodwill Ending
1 (#2)
24 Hour Rule
Transmittal
12. One way to make it easier for the reader to say yes to a request. (persuasive)
Transmittal
date
Business
Give Options
13. Used either open or mixed punctuation the 'good-bye'
authors title
complimentary close
post script
Uses for Memos
14. Dear Mr. or Mrs.:
courtesy copy
Types of Everyday Letters
Salutation
modified block
15. The new way to correspond. Formatted similar to a memo.
open punctuation
Precise
Email
address
16. Number of spaces between the date and inside address.
Electronic Communication
1 (#2)
3-4
Inside Address
17. Title of the person who wrote the letter
mixed punctuation
address
authors title
Routine Request
18. Body of the letter - single spaced - double spaced between paragraphs - what the letter is all about
body
Precise
Tone
courtesy copy
19. Written communication.
Precise
3
Correspondence
complimentary close
20. The very last thing - avoid if at all possible - a short last minute message
Acknowledgement
24 Hour Rule
courtesy copy
post script
21. Announcing work policies - delegating responsibilities - and reporting results.
3-4 (#2)
Business
block format
Uses for Memos
22. Email messages written discussing one topic.
Correspondence
Single Subject Emails
Inside Address
Electronic Communication
23. When writing persuasive letters - you are able to show more...
Body of a Persuasive Letter
enclosures
Personality
Business
24. Attention getting opening statements - factual statements - request - and action.
3-4 (#2)
address
Body of a Persuasive Letter
Precise
25. Only used when we don't know the recipients name
ATTN:
RE:
date
Organization
26. Number of spaces between the paragraphs in the body. (#2)
1 (#2)
Correspondence
24 Hour Rule
Subject
27. When writing a bad news letter - always leave an opportunity for future....
post script
Business
Single Subject Emails
1
28. Number of spaces between the complimentary closing and the sender's typed name. (#2)
modified block
3-4 (#2)
address
subject
29. The date the letter is written
Subject
courtesy copy
date
post script
30. No punctuation marks are used after the salutation and the complientary close
Salutation
open punctuation
Business
body
31. Refers to writing a business letter that is reader oriented.
32. Includes company name - address - phone number - and email.
Routine Request
Letterhead
Body of a Bad News Letter
Acknowledgement
33. Informs the reader that a copy has been sent to someone else
courtesy copy
RE:
Complimentary Closing
1
34. Number of spaces between the inside address and salutation.
subject
Complimentary Closing
Body of a Persuasive Letter
1
35. Receiver's Address
open punctuation
Inside Address
Email
Business
36. The way a letter is handeled
mailing notation
body
address
Organization
37. Refers to the importance of sounding postive when writing a business letter.
Salutation
Outlook
ATTN:
open punctuation
38. Tells you what the letter is going to be about
body
enclosures
open punctuation
subject
39. Initials of the typist if they are not the author of the letter
mixed punctuation
reference initials
Correspondence
Types of Everyday Letters
40. Email and text messaging.
Electronic Communication
Inside Address
Claim
ATTN:
41. Neutral opening statement - reason for refusal - statement of refusal - alternatives - retain goodwill.
Body of a Bad News Letter
Uses for Memos
Body of a Persuasive Letter
Routine Request
42. Routine request - transmittal - acknowledgement - claim.
open punctuation
Include an Envelope
courtesy copy
Types of Everyday Letters
43. An inhouse letter.
The 'You' Approach
Memorandum
Acknowledgement
enclosures
44. One way to make the reader do as little work as possible (persuasive)
Include an Envelope
open punctuation
Transmittal
Uses for Memos
45. The 'hello' after your salutation - use open or mixed punctuation
salutation
post script
Types of Everyday Letters
Inside Address
46. Direct opening - necessary details - and goodwill ending.
open punctuation
enclosures
Body of an Everyday Letter
Organization
47. When you are discussing invoice - invoice is a bill
Types of Everyday Letters
complimentary close
Claim
RE:
48. A downfall to email and electronic communication: Addresses must be...
Business
Precise
modified block
Single Subject Emails
49. Number of spaces between the letterhead and date.
Organization
date
3
Email
50. This part of an email must be descriptive.
Subject
ATTN:
mixed punctuation
Correspondence