Test your basic knowledge |

Certified Volunteer Administrator

Subjects : certifications, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Responsbility/Diligence
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
VA accepts responsiblilty to be reliable - careful - prepared and well informed
VA accepts responsibility to pursue excellance even when resources are limited

2. Entrepreneurial Program
Workplace is very formal and structured (Traditional Volunteer Program)
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
Individual empowerment reigns - Structure is at a minimum
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated

3. The Utilitarian Approach

4. Strategic Performance Management

5. Organizational Plan
Individual empowerment reigns - Structure is at a minimum
Workplace is very formal and structured (Traditional Volunteer Program)
A subset of a larger organization plan though often used incorrectly to mean operational plan
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process

6. Strategic Plan
Largest in scope specifying the purpose - goals and programs of the organization. Clarifys the mission or purpose - identifying the desired status or vision over a period of time - analyzing the external and internal environments - establishing large
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated

7. Six Pillars of Core Ethics
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
Citizenship & Philanthropy - Respect - Responsibility - Caring - Justice & Fairness - Trustworthiness
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project

8. Trustworthiness/Addressing Conflicts of Interest
VA is commited to fairness and forthrghtness
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
VA is responsible for identifying policies - procedures and circumstances that might result in a conflict of interst be appropriately and professioanlly addressing the issue at hand and eliminating it as a conflict
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others

9. Project Evaluation and Review Technique PERT
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
Individual empowerment reigns - Structure is at a minimum
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project

10. What is a 'Right'?
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties

11. Components of a Well Run Volunteer Program
A subset of a larger organization plan though often used incorrectly to mean operational plan
Organizational Management - Human Resource Management - Accountability - Leadership & Advocacy
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented

12. Clan Culture
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet
VA is commited to fairness and forthrghtness
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
Internal focus/integration - Harmony and loyalty - Emphasis on cohesion - development and morale - Teamwork - participation and consensus

13. Trustworthiness/Limitations to Loyalty
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
VA understands personal and professioanl limits of his/her loyalty to his/her volunteers - clients and organization and prioitizes them clearly and appropriately to minimize liability and risk to everyone involved
Individual empowerment reigns - Structure is at a minimum

14. The Fairness (or Justice) Approach

15. Colaborative Strategy
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
A set of core beliefs and attitudes that guide actions
Used if there is good communication and reasonably strong relationahip - a situation in which those persons targeted for change are in agreement that something in which those persons targeted for change are in agreement that smoething needs to happen

16. Ehtics
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
An ethical demand that you can make of other people ie: the right to speak your opinion or the right not to be hurt or offended
Determination is based on there not being consensus that change needs to happen

17. Trustworthiness/Principled
VA understands and works to promote the core ethical values
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc
Individual empowerment reigns - Structure is at a minimum
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o

18. Serendipitous Volunteer Program
A series of systematic activites designed to help the organization acheive its goals - Serves to help management to clarify - focus and research it's various strategies - to provide a resognizable framework in which the work will take plance and to o
VA will seek to overcome obstacles to excellance
Focused on connection and collaboration fits with clan culture - A place in which volunteers would look for meaning and purpose as things emerged in process
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms

19. Citizenship & Philanthropy/Philosophy of Volunteerism
VA commits to reflective decision making with the intent of advancing the long-term greater good
VA (Volunteer Administrator) accepts responsibility for on-going development of a personal coherent philosophy of volunteerim as a foundation for working with others in developing volunteer programs
A particular code of values about how someone behaves or a swt of standards by which individuals judge one another - organizations and every day occurances.
VA accepts responsiblilty to be reliable - careful - prepared and well informed

20. Responsbility/Staff Relationships
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
VA understands and works to promote the core ethical values
Workplace is very formal and structured (Traditional Volunteer Program)
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)

21. Trustworthiness/Moral Courage
Individual empowerment reigns - Structure is at a minimum
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties

22. What is ethics is NOT
Needed when there is opposition to the change or allocation of resources that you wish to change - Manager of volunteer use this strategy in a social change program or organization that seeks to make a transformative difference in that they do - Need
Supervisor ensures that the role and responsibilities are understood and carried out effectively but also fosuses to a varying extent on the developmnet of the volunteer Generally take about an hour
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science

23. Justice & Fairness/Equality
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
VA is commited to the truth and assuring that all verbal and written agreements and contracts for volunteers and staff are founded on the premise of open and honest interaction
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
Conflicts of interst between two or more ehical intersts

24. Imputs
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
Desigened to analtze and represent the tasks involved in completing a given project - driven by the minimum time needed to complete the total project
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies

25. Three Levels of Culture Artifacts
VA accepts responsbility to involve people in decisions that directly affect them
Values - Basic Underlying Assumptions
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
Conflicts of interst between two or more ehical intersts

26. Respect/Privacy
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential
VA is commited to fairness and forthrghtness
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
A specific application of an operational plan with fixed parameters - Focuses on time related ot constrained variables - Clear and measurable objectives to acheive one of a kind effort with quick resopnse time and involves coordinating and managing s

27. Responsiblity/Professioanl Responsibility
VA commits to omproving his/her knoweldge - skills and ability to make judgements
VA accepts responsbility to involve people in decisions that directly affect them
An ethical demand that other poeple can make of you ie: the duty not to hurt or offend others
VA accepts responsbility to contribute to the credibility of the profession in the eyes of those it serves

28. The Common Good Approach

29. Responsiblilty/Continuiys Improvement
VA commits to reflective decision making with the intent of advancing the long-term greater good
Formal rules that govern behavior of a group
VA commits to omproving his/her knoweldge - skills and ability to make judgements
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action

30. Responsiblilty/Perserverance
VA accepts responsibility to be reasonable - realistic and professional in determining the appropriateness of expectations or requests
Strongly held beliefs that are espoused or stated by members of the group - program or organization including verbal and written forms
VA will seek to overcome obstacles to excellance
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances

31. Ehical Dilemmas
VA is commited to fairness and forthrghtness
Conflicts of interst between two or more ehical intersts
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization
External focus/differentiation - Highly Competitive - Results oriented/Goal oriented

32. Four types of Organizational Cultures
VA understands and works to promote the core ethical values
Values - Basic Underlying Assumptions
Not the same as feelings - Not Religion - Not following the law - Not following currently accepted norms - No Science
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture

33. Justice & Fairness/Procedural Fairness
VA assumes responsibility to have an open and imparital process for collection and evlauating inofrmation critical for making decisions
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
A subset of a larger organization plan though often used incorrectly to mean operational plan
Will refer specifically to distinguish them from implmentation actions themselves

34. Outputs
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
1. It's hard to name 2. Its embedded in specific context 3. It may not be obvious 4. It addresses the clalims of multiple stakeholders 5. It involves a situation where an individual wants to do the right thing but either does not know what what is o
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
VA will base his/her actions on core ethical values and will not comprimise those values for convienence

35. Task Oriented Performace Management
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances
Managing this requires a planned - perscribed - gradual and intentional approach - Program evaluation consistant with outcome and performance-based measurements
Will refer specifically to distinguish them from implmentation actions themselves
The supervisor ensures that duties as set out in the job description are understood and carried out effectively by the volunteer

36. Adhocracy Culture
A dynamic - entrepreneurial workplace in which people take risks and act in ver innovative ways - The anti-administration
VA accepts responsbility to involve people in decisions that directly affect them
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
Identifies certain interests or activites that our behavior mush respect - espicially those areas of our lives that are of such value to us that they merit protection from others - e.g. Each person has a fundemental right to be respectes and treated

37. 5 P's for Strategy
Plan - Pattern - Position - Perspective - Ploy
VA accepts responsbility for development of volunteer programs and initiatives that respect and enhance the human dignity of all involved
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
VA commits to reflective decision making with the intent of advancing the long-term greater good

38. Direct costs
Resources dedicated to or consumed by the program ie: money - staff - time - equipment - supplies
1. The Hierarchy Culture 2. The Market Culture 3. The Clan Culture 4. The Adhocracy Culture
Determination is based on there not being consensus that change needs to happen
Facilities - personnel salaries - tools and equipment - maintence - advertising - etc

39. Code of Ethics
Workplace is very formal and structured (Traditional Volunteer Program)
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
Formal rules that govern behavior of a group
Most forward looking and most liked to the organization's overall mission and goals. May include 360 degree feedback

40. Trustworthiness/Candor
What the program does with the imputs to fulfill it's mission ie: strategies - techniques and methods
VA is commited to fairness and forthrghtness
Focuses on how fairly or unfairly our actions distribute benefits and burdens among members of a group. Fairness requires consistancy in the the way people are treated. 'Treat people the same way unless there are morally revelant differences between
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably

41. 9 Components of a Business Plan
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
VA will seek to overcome obstacles to excellance
VA will base his/her actions on core ethical values and will not comprimise those values for convienence
The theories-in-use or worldviews that explain and make sense of what happens in the organization

42. Trustworthiness/Clarity of Commitments on Behalf of the Organization - Staff and/or Volunteers
VA accepts resonsibility to assure clear communication regarding commitments made on behalf of the organization - staff or volunteers. To maximize success - the VA accepts responsiblity to establish contacts and agreements that are understood and pra
VA accepts responsibility to create a social climate in which human needs can be met and human values enhanced
VA accepts responsbility to develop a volunteer program that will enhance and extend the work of the organiations paid staff
Workplace is very formal and structured (Traditional Volunteer Program)

43. Outcomes
VA commits to omproving his/her knoweldge - skills and ability to make judgements
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
The benefits or changes for individuals or populations during or after participationg in program activities ie: behavior - skills - knoweldge - attitudes - value - conditions - status or other attributes
Workplace is very formal and structured (Traditional Volunteer Program)

44. Artifacts
The tangible things and behaviors one observes including physical space - what is on the walls - written documents - interactions between staff adn volunteers - what is said in hallway conversation and a host of other possible actions in the course o
VA assumes the responsiblilty to treat all indiviauals with whom he/she work equitably
VA understands and works to promote the core ethical values
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy

45. Hierarchy Culture
Workplace is very formal and structured (Traditional Volunteer Program)
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
Focuses on the concenquences that actions or policies have on the well-being ('utility') of all persons directly or indirectly affected by the action or policy
Presents a vision of society as a community whose members are joined in a shared pursiut of values and goals they hold in common. Comprised of individuals whose own good is inextricably bound to the good of a whole. 'What is ethical is what advances

46. Solving Ethical Delemmas
A set of core beliefs and attitudes that guide actions
Analyzing the interests at stake - judging the moral implications of these interstes and making a decission of the proper course of action
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
Plan - Pattern - Position - Perspective - Ploy

47. Six Characterisics of an Ethical Dilemma

48. 360 Degree Feedback
The process of gathering feedback from supervisors - clients -and co-owrkers as one part of a performance management process - Best used for developmet
The direct products of program activities - usually measured in terms of volume of work accomplished ie: tangeable results that can be measured in numbers (program attendees - persons trained - meals delivered)
1. Feasibility study 2. Building a business case3. Risk management analysis 4. Creating terms of reference 5. Determining the scope of the project 6. Identifying a sponsor - often someone in the organization 7. Developing a communications plan 8. Doi
VA is commited to fairness and forthrghtness

49. Campaign Strategy
Plan - Pattern - Position - Perspective - Ploy
Will examine the market to determine how many persons need the service - and to determine the best methods of delivery.
Determination is based on there not being consensus that change needs to happen
VA will interact with all volunteers in a forthright manner with the upmost sincerity and good intent - never conduction business in a deceptive manner and continually promoting that principal throguhout the organization

50. Social Change Volunteer Program
Determination is based on there not being consensus that change needs to happen
Dedicated to consciousness-raising for change - Would fit a program in which competitivenss is desired - Based on social change more then economic competitiveness
VA assumes the responsbility to be kind - compassionate and generous in all actions to minimize the harm done to others in the performance of one's duties
VA accepts responsiblilty to respect the privacy of people and safeguard info (written - electronic - audio - visual and verbal formats) identified as confidential