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Test your basic knowledge |
DSST Principles Of Supervision
Start Test
Study First
Subjects
:
dsst
,
business-skills
,
bvat
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it
Maintenance Roles
Role Ambiguity
Organization Charts
Taylorism
2. Sees appraisal as the most crucial aspect of organizational life.
Authority
Political Skill
Lawrie
Job Analysis
3. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity
Conceptual Skill
Abraham Maslow
Taylorism
Robert Blake and Jane Mouton
4. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions
Personnel Recruitment
Maintenance Roles
Task Groups
Confronting
5. To reduce limits on trade - countries band together to have free trade amongst themselves
Job Analysis
First Level Managers
Functional Groups
Trade Alliance
6. Divided manager's job into three types: interpersonal - informational - decisional
Henry Mintzberg
First Level Managers
Outsourcing
Organizational Development
7. Management process of determining how best to arrange an organization's resources and activities into a coherent structure
Arbitration
Controlling
Organizing
Modern Appraisal
8. Payment for work done
Conceptual Skill
Renumeration
Modern Appraisal
Nonmonetary budget
9. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company
Avoiding
Non-Compete Agreement
Global Environment
Outsourcing
10. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.
Political Skill
Interpersonal Skill
Renumeration
Maintenance Roles
11. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.
Forcing
Organization Charts
Frederick Taylor
Planning
12. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it
Modern Appraisal
Conceptual Skill
Derven
Henry Mintzberg
13. Father of scientific management
Maintenance Roles
Task Groups
Frederick Taylor
Conceptual Skill
14. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives
Personnel Recruitment
Management
Taylorism
Functional Groups
15. Minimizing differences and emphasizing common interests; unassertive and cooperative
Leading
Friendship Groups
Smoothing
Interest Groups
16. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources
Management
Taylorism
Trade Alliance
Organizing
17. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development
Smoothing
Command Groups
Diagnostic Skill
Modern Appraisal
18. Thinking and behavior directed toward attaining a goal that is not readily available
Problem Solving
Frederick Herzberg
Controlling
Interpersonal Skill
19. Is used to investigate problems - decide on a remedy - and implement a solution.
Diagnostic Skill
Arbitration
Organizational Structure
Job Analysis
20. Evaluation of training program conducted after program has been implemented in order to assess outcomes
Diagnostic Skill
Derven
Abraham Maslow
Summative Evaluation
21. Management process of guiding and motivating employees to meet an organization's objectives
Organizing
Problem Solving
Leading
Avoiding
22. Created by the organization to accomplish specific goals within an unspecified time frame
Functional Groups
Group Structure
Trade Alliance
Global Environment
23. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen
Henry Mintzberg
Peter Senge
Diagnostic Skill
Tom Gilbert
24. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition
Leading
Smoothing
Confronting
Derven
25. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.
First Level Managers
Work Roles
Organizing
Compromising
26. Prevent the group from functioning effectively because they attack other group members or divert the groups attention
Blocking Roles
Budget
Regional Economic Integration
Work Roles
27. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources
Planning
Authority
Informer Role
Middle Level Managers
28. The cognitive ability to see the organization as a whole and the relationships among its parts
First Level Managers
Job Analysis
Task Groups
Conceptual Skill
29. Understanding information and reaching a conclusion to solve problems.
Forcing
Personnel Recruitment
Group Norms
Decision Making
30. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out
Work Roles
Nonmonetary budget
Action Learning
Do NOT ask
31. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'
Arbitration
Abraham Maslow
Leadership
Financial Budget
32. An informal group composed of employees who enjoy one another's company and socialize with one another.
Personnel Recruitment
Derven
Friendship Groups
Smoothing
33. Groups of people who work together for similar interests or goals.
Robert Blake and Jane Mouton
Interest Groups
Confronting
Informer Role
34. The ability to influence individuals or groups to achieve organizational goals
Role Ambiguity
Leadership
Functional Groups
Non-Compete Agreement
35. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not
Controlling
Authority
Operating budget
Interest Groups
36. The expertise necessary to be proficient with methods and processes to run front-line operations
Friendship Groups
Peter Senge
Technical Skill
Summative Evaluation
37. Planned operations in financial terms
Organization Charts
Global Environment
Operating budget
Technical Skill
38. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you
Decision Making
Regional Economic Integration
Heirarchy of Needs
Derven
39. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning
Conceptual Skill
Task Groups
Leadership
Peter Senge
40. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?
Union
Organization Charts
Nonmonetary budget
Do NOT ask
41. Managers who supervise operatives (also known as first-line managers or supervisors).
Nonmonetary budget
Union
Summative Evaluation
First Level Managers
42. Involves human relations - or the manager's ability to interact effectively with organizational members.
Interpersonal Skill
Performance Appraisal
Informer Role
Nonmonetary budget
43. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources
Forcing
Management
Lawrie
Global Environment
44. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.
Organizational Development
Union
Heirarchy of Needs
Frederick Taylor
45. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict
Role Ambiguity
Management
Informer Role
Maintenance Roles
46. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.
Middle Level Managers
Compromising
Tom Gilbert
Henry Mintzberg
47. Sources and uses for cash
Financial Budget
Abraham Maslow
Management
Global Environment
48. The arrangement of jobs and the relationships among the jobs in an organization.
Derven
Organizational Structure
First Level Managers
Group Norms
49. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.
Avoiding
Outsourcing
Task Groups
Do NOT ask
50. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)
Personnel Recruitment
Trade Alliance
Tom Gilbert
Arbitration