Test your basic knowledge |

DSST Principles Of Supervision

Subjects : dsst, business-skills, bvat
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Uncertainty about what the organization expects from the employee in terms of what to do or how to do it






2. Sees appraisal as the most crucial aspect of organizational life.






3. Implemented by Fredrick W. Taylor - scientific management to reduce waste - was resented by many although he brought concrete improvements of productivity






4. Also called secondary groups; groups formed for the purpose of completing tasks - such as solving problems or making decisions






5. To reduce limits on trade - countries band together to have free trade amongst themselves






6. Divided manager's job into three types: interpersonal - informational - decisional






7. Management process of determining how best to arrange an organization's resources and activities into a coherent structure






8. Payment for work done






9. Contract law in which employee agrees not to leave employer for a # of years (1-3) to work at a similar/competing company






10. The ability to understand others at work and to use that knowledge to influence others to act in ways that enhance one's personal or organizational objectives.






11. Managing conflict by satisfying your own needs or advancing your own ideas - with no concern for the needs or ideas of the other and no concern for the harm done to the relationship.






12. He suggested that the (appraisal) process is so inherently flawed that it may be impossible to perfect it






13. Father of scientific management






14. -The process of determining staffing needs - predicting turnover and vacancies - and identifying and recruiting potential replacements to maintain the staffing levels required to meet program objectives






15. Minimizing differences and emphasizing common interests; unassertive and cooperative






16. The process used to accomplish organizational goals through planning - organizing - leading - and controlling people and other organizational resources






17. A future oriented approach and is developmental in nature; recognizes employees as individuals and focuses on their development






18. Thinking and behavior directed toward attaining a goal that is not readily available






19. Is used to investigate problems - decide on a remedy - and implement a solution.






20. Evaluation of training program conducted after program has been implemented in order to assess outcomes






21. Management process of guiding and motivating employees to meet an organization's objectives






22. Created by the organization to accomplish specific goals within an unspecified time frame






23. Wrote that accomplishment specification is the only logical way to define performance requirements. Accomplishments are the best starting points for developing performance standards. In addition - accomplishments are the best tools for the developmen






24. Normal reaction when conflict occurs: tendency to approach or engage in conflict; one actively discusses issues and engages in conflict situations; when disagreements occur the confronter wants to get all issues on the table ASAP (part of competition






25. The activities performed by one or more group members that help the group accomplish its task and pursue its goals.






26. Prevent the group from functioning effectively because they attack other group members or divert the groups attention






27. The power to hold people accountable for their actions and to make decisions concerning the use of organizational resources






28. The cognitive ability to see the organization as a whole and the relationships among its parts






29. Understanding information and reaching a conclusion to solve problems.






30. Training in which teams get an actual problem - work on solving it and commit to an action plan - and are accountable for carrying it out






31. Humanistic psychologist known for his 'Hierarchy of Needs' and the concept of 'self-actualization'






32. An informal group composed of employees who enjoy one another's company and socialize with one another.






33. Groups of people who work together for similar interests or goals.






34. The ability to influence individuals or groups to achieve organizational goals






35. A management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives - rewarding people for doing a good job - and taking corrective action if they are not






36. The expertise necessary to be proficient with methods and processes to run front-line operations






37. Planned operations in financial terms






38. Maslow's pyramid of human needs. At the bottom are the most important things life food and physiological needs - then at the top are psychological needs. Basically - you have to satisfy your primordial needs first like eating and drinking - then you






39. Calls for five disciplines in the learning organization: System Thinking - Personal Mastery - Mental Models - Shared Vision - Team Learning






40. Are you married - do you have children - how old are you - did you graduate - have you been arrested - how much do you weigh - what country are you from - are you U.S. citizen - are you handicapped - whats native language?






41. Managers who supervise operatives (also known as first-line managers or supervisors).






42. Involves human relations - or the manager's ability to interact effectively with organizational members.






43. The set of global forces and conditions that operate beyond an organization's boundaries but affect a manager's ability to acquire and utilize resources






44. Plan describes how the company will organize the work that needs to be accomplished. Kurt Lewin is father of this.






45. Patterns of behavior that help the group develop and maintain good member relationships - group cohesiveness and effective levels of conflict






46. Managers who are neither executives nor first-level supervisors - but who serve as a link between the two groups.






47. Sources and uses for cash






48. The arrangement of jobs and the relationships among the jobs in an organization.






49. A decision by a corporation to turn over much of the responsibility for production to independent suppliers.






50. (law) the hearing and determination of a dispute by an impartial referee agreed to by both parties (often used to settle disputes between labor and management)