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Test your basic knowledge |
Hospitality Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A phone call or thank-you note from the interveiwee to the interveiwer after the interveiw takes place
Power
follow-up
goal
Organizational Power
2. A hotel staff member who performs all of the functions of a desk clerk/agent - concierge - and valet
chain
guest service agent (GSA)
guest satisfaction
changeability
3. A restaurant where a customer sits at a table - gives an order to a server - and is served food at the table
disposable income
demographics
distribution
full-service restaurant
4. Involving the other person in decisions that directly relate to the desired behavior
benefit
Consultation
e-tail
follow-up
5. An establishment - such as a restaurant - where a food-and-beverage business competes for customers
benefit
indirect channel
commercial site
frequent-flyer program
6. The position of an employee at the beggening level of a particular career
Reflective
entry-level
Personal Power
commission
7. A hotel staff member who helps guest make arrangements for transportation - resturaunt reservations - event reservations - and entertainment tickets - and advises guest about activities in the area.
channel of distribution
e-tail
Authority Commensurate with Responsibility
concierge
8. Statistics about where people live.
Position Power
geographics
front of the house (lodging)
bed-and-breakfasts (B&Bs)
9. An organization that works with meeting planners to provide tourist information services to business and leisure travelers
aesthetic pollution
job application
convention and visitors bureau (CVB)
infrastructure
10. Referring to others with greater position power and authority who support the desired behavior.
destination marketing
diversity
Coercive Power
Upward Appeal
11. A basic - physical - or extended attribute of a product or purchase
demographics
feature
customer loyalty
core product
12. The path a travel product takes from producer to the consumer - or traveler
channel of distribution
Decentralized Organization
Coercive Power
destination
13. The process of getting the product to the consumer
destination
certification
Pulling Rank
distribution
14. A written statement of career goals and the necessary steps to acheive them
buisness-to-buisness selling
elasticity of demand
infrastructure
career plan
15. The amount or quanity of goods and services that consumers are willing to buy at various prices
bed-and-breakfasts (B&Bs)
entry-level
demand
direct mail
16. A fee or payment based on a percentage of products sold
full-service restaurant
commission
geographics
average daily rate (ADR)
17. High levels of dominance and High levels of Sociability - Emotional - exaggerative - outspoken
Emotive
direct mail
destination
demographics
18. A single- or multi-day exhibition held at a convention or civic center arena.
Coercive Power
intangibility
Peer pressure
consumer show
19. Ethnic variety as well as socioeconomic and gender variety in a group or society
Consultation
Amtrak
diversity
direct channel
20. The increasing integration of the world economy
globalization
Reflective
amateur sports
empowerment
21. Consistent hospitality service that exceeds guest expectations.
intangibility
disposable income
demand
exemplary guest service
22. A program in which an airline offers free travel - upgrades - and discounts to program members
frequent-flyer program
Directive
goal
customized tour
23. A formal or informal interveiw with a proffesional to help the job seeker learn more about a specific career feild or company
informational interveiw
aesthetic pollution
benefit
concierge
24. A person who organizes - manages - and takes the risk of owning and operating a buisness
Enhancing Power through Alliances
destination resort
entrepreneur
disposable income
25. An agent who does not work directly for a travel provider but sells his or her products for a fee
guest or uniformed services
e-tail
indirect channel
intermediary
26. When managers are given responsibility for achieving certain goals but have insufficient authority to take the necessary steps toward achieving them.
full-service restaurant
diversity
globalization
Authority Commensurate with Responsibility
27. An agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers.
feature
commercial recreation
Excessively centralized organization
consolidator
28. A research method whereby a researcher observes the results of changing one or more marketing variables
concierge
feature
guest or uniformed services
experimental method
29. Assigning responsibility and granting authority to employees to perform tasks or make decisions for which the manager is still accountable.
Delegation
behavioristics
consolidator
destination resort
30. Winning approval through praise or flattery
destination
core product
Ingratiating Appeal
elasticity of demand
31. Using the authority of position power to order the desired behavior
customer loyalty
incentive
aesthetic pollution
Pulling Rank
32. Athletic activities and competitions for athletes who do not get paid.
amateur sports
elasticity of demand
Personal Power
commercial recreation
33. An advantage over competitors due to greater value to consumers through lower prices or more benefits.
Consultation
Pulling Rank
competitive advantage
amateur sports
34. Managers build most of barriers - Lack of experience - Lack of Organizational Skills - Fear of being disliked
bed-and-breakfasts (B&Bs)
indirect channel
Barriers to Delegation
globalization
35. The area in a hospitality establishment that guests usually do not view - including all areas responsible for food quality and production - such as the kitchen and recieving - office - and storage areas
Reflective
pprenticeship
cross-selling
back of the house
36. Staff member in uniforms - including the bell staff - valets - security offers - concierge - and door or garage attendants
Reward Power
incentive
geographics
guest or uniformed services
37. Verbal or nonverbal signs of a customer's readiness to buy
buying signals
amateur sports
advertising
empowerment
38. Any recreational activity for which a guest pays a fee
convention and visitors bureau (CVB)
empowerment
aesthetic pollution
commercial recreation
39. The process of developing - promoting - and distributing specefic locations to satisfy travelers and maintain appeal as long as possible
hub-and-spoke system
career plan
destination marketing
Organizational Power
40. The area in a lodging facility that guests view - such as the lobby
aesthetic pollution
incentive
front of the house (lodging)
Power and Communication Styles
41. Ability to punish
Upward Appeal
commercial recreation
Supportive
Coercive Power
42. An authorization stating that one has fulfilled the requirements for practicing in a feild or career
Referent Power
pprenticeship
certification
Decentralized Organization
43. The final stop of a journey - or the goal for travelers
benefit
incentive
charter tour
destination
44. The money left from a person's gross income after taking out taxes
commercial recreation
disposable income
Reflective
ethics
45. Ability to influence the behavior of others
Centralized Organizations
ecotourism
back of the house
Power
46. Statistics that describe a population in terms of personal characteristics - such as age - gender - income - ethinicity - or education
diversity
ethics
charter tour
demographics
47. High levels of dominance and Low levels of Sociability - Arrogant - stubborn - dry
Reflective
frequent-flyer program
Enhancing Power through Alliances
Directive
48. The method of selling the customer additional related products tied to one name
dependables
aesthetic pollution
cross-selling
Referent Power
49. The fulfillment of guests' needs and wants regarding recieving quality hospitality products
guest satisfaction
Authority Commensurate with Responsibility
economic multiplier
hallmark event
50. A condition of being subject to change or alteration
changeability
informational interveiw
demand
incentive