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Test your basic knowledge |
Hospitality Vocab
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The International Air Transport Association
European Plan
IATA
Guided Tour
Off-peak
2. Estimated time departure
Bed and Breakfast
ETD
OAG
Junior Suite
3. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
Quad
TQM
Best Available
English breakfast
4. A room that can be occupied by four persons
ETD
Quad
Charter Flight
Continental Plan
5. A term referring to the legally published rates of the hotel
Tour package
Supplement
Rack Rate
Toursim
6. Bermuda plan- room and american breakfast daily
Hotelier
BP
CTC
Shoulder fare - rate or season
7. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world
Departure Tax
CP
Upgrade
GMT
8. Hotel keeper- an owner or manger
IATA
Hotelier
Tour package
Bed and Breakfast
9. Includes a room and English or continental breakfast.
Bed and Breakfast
GMT
Toursim
CLIA
10. Large hotel rom with partition dividing bedroom and sitting area
Junior Suite
Family Plan [Airline]
Guided Tour
override
11. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest
Triple
English breakfast
Off-peak
Shoulder fare - rate or season
12. American Society of Travel Agents
ASTA
'No-Show'
Shoulder fare - rate or season
TQM
13. Modified American Plan - room and breakfast and either dinner or lunch
CTC
Double occupancy rate
Continental Plan
MAP
14. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
Off-peak
AMTRAK
Suite
GMT
15. American Hotel Lodging Association
English breakfast
Shoulder fare - rate or season
Departure Tax
AHLA
16. American Automobile Association
Charter Flight
WTO
CP
AAA
17. A person with power to act for a principal supplier
Agent
OAG
ETA
Service Charge
18. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled
19. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client
A la Carte
Tour Voucher
Continental Plan
Best Available
20. An all inclusive tour offering services for an established price.
All expense tour
FAA
GMT
Tour Voucher
21. Air Transport Association of America
Bed and Breakfast
Incentive Travel
ATA
FAA
22. To change to a better class of service or accomodation
Hotelier
BP
Upgrade
Continental Plan
23. Average daily rate
Supplement
Suite
ADR
ETD
24. Local escorted sightseeing trip
Bed and Breakfast
Junior Suite
Toursim
Guided Tour
25. Estimated time arrival
Off-peak
Tour Voucher
American Sightseeing Association
ETA
26. Federal Aviation Administration - in charge of maintaining safety of airline operations
ATA
FAA
A la Carte
Alcove
27. National Tour Brokers Association-trade association of us tour brokers
Twin
Toursim
FAA
NTBA
28. World Tourism Organization
ETD
'No-Show'
NTBA
WTO
29. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage
English breakfast
FAA
ATA
Toursim
30. Hotel accommodations with no meals included in the price of the room
European Plan
OAG
CTC
Alcove
31. The charge for a better or extra service
Guided Tour
Service Charge
Supplement
ADR
32. A flight booked exclusively for a specific group or groups
AHLA
CP
Charter Flight
ADR
33. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client
Tour Voucher
Service Charge
Departure Tax
AMTRAK
34. A professional travel escort- sent to supervise arrival details
Courier
Hotelier
Double occupancy rate
Tour package
35. Domestic Independant Tour/ Domestic Inclusive Tour
AAA World Wide Travel
Tour Voucher
DIT
Departure Tax
36. A room occupied by two persons and having two single beds
Twin
IATA
AAA World Wide Travel
Supplement
37. Total Quality Management
American Plan
Family Plan [hotel]
AHLA
TQM
38. An area set off from a larger room ( usually for sleeping)
TQM
Service Charge
Supplement
Alcove
39. A room occupied by three persons
Continental Plan
American Plan
'No-Show'
Triple
40. International trade association of local tour operators
American Sightseeing Association
CP
BP
Agent
41. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives
OAG
Service Charge
override
TQM
42. One or more bedrooms and connecting parlor
AHLA
Triple
Shoulder fare - rate or season
Suite
43. Trans- Atlantic Passenger Steamship Conference
TAPC
MAP
AAA
AMTRAK
44. A menu or list of items from which guests select various choices and each section is priced seperately
A la Carte
CTC
OAG
AHLA
45. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward
A la Carte
ADR
Shoulder fare - rate or season
Incentive Travel
46. A fee collected by a govn't for departure from the city or country
FAA
American Plan
Family Plan [hotel]
Departure Tax
47. An AAA affiliated retail agency organization
AAA
IATA
AAA World Wide Travel
Junior Suite
48. A calender period between a peak season and off season usually favored by promotional fare
Shoulder fare - rate or season
Departure Tax
All expense tour
Supplement
49. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce
ADR
Double occupancy rate
Off-peak
CTC
50. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing
All expense tour
Quad
Agent
Tour package