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Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The International Air Transport Association






2. Estimated time departure






3. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






4. A room that can be occupied by four persons






5. A term referring to the legally published rates of the hotel






6. Bermuda plan- room and american breakfast daily






7. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






8. Hotel keeper- an owner or manger






9. Includes a room and English or continental breakfast.






10. Large hotel rom with partition dividing bedroom and sitting area






11. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






12. American Society of Travel Agents






13. Modified American Plan - room and breakfast and either dinner or lunch






14. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






15. American Hotel Lodging Association






16. American Automobile Association






17. A person with power to act for a principal supplier






18. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled


19. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






20. An all inclusive tour offering services for an established price.






21. Air Transport Association of America






22. To change to a better class of service or accomodation






23. Average daily rate






24. Local escorted sightseeing trip






25. Estimated time arrival






26. Federal Aviation Administration - in charge of maintaining safety of airline operations






27. National Tour Brokers Association-trade association of us tour brokers






28. World Tourism Organization






29. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






30. Hotel accommodations with no meals included in the price of the room






31. The charge for a better or extra service






32. A flight booked exclusively for a specific group or groups






33. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






34. A professional travel escort- sent to supervise arrival details






35. Domestic Independant Tour/ Domestic Inclusive Tour






36. A room occupied by two persons and having two single beds






37. Total Quality Management






38. An area set off from a larger room ( usually for sleeping)






39. A room occupied by three persons






40. International trade association of local tour operators






41. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






42. One or more bedrooms and connecting parlor






43. Trans- Atlantic Passenger Steamship Conference






44. A menu or list of items from which guests select various choices and each section is priced seperately






45. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






46. A fee collected by a govn't for departure from the city or country






47. An AAA affiliated retail agency organization






48. A calender period between a peak season and off season usually favored by promotional fare






49. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






50. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing