Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Handles requests for rooms from prospective guest arriving in the future.






2. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






3. Deals with the production and service of food and beverages. Service and production are two sub-departments






4. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






5. Industrial Age






6. Size - Class - Type - Plan






7. Special - highly prized single entities.






8. European Plan - Continental Plan - American Plan - Modified American Plan






9. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






10. Average Daily Rate (ADR); the amount received from each room sold.






11. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






12. 11:30 PM- 7:30 AM






13. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






14. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






15. ADR= room sale÷ number of rooms sold






16. Small independent roadside motels family owned and operated. These are declining in numbers.






17. The number of available rooms is the standard of measurement.






18. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






19. An unsold room can never be sold again for that particular night.






20. You can't please all the people all the time






21. 150 to 300 rooms






22. Sees the opportunity and puts together the deal






23. Room + 'Light' Breakfast






24. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






25. Individual - group - REIT etc..






26. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






27. Room Only






28. 300 rooms or more






29. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






30. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






31. 3:30 PM- 11:30 PM






32. Room+ breakfast and lunch OR dinner






33. 100 rooms or less






34. 'Keeper of the Keys' - provides services from A-Z.






35. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






36. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






37. Room+ all three meals






38. Inside rooms - odd shaped - small - of many types - sharing bathrooms






39. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






40. An intermediary between the hotel and the guest who buys the room for the guest






41. Age of Technology






42. Occupancy= number of rooms sold÷ number of rooms available for sale






43. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






44. Agriculture Age






45. Freebies given to guests to 'reward' stays






46. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






47. Sub-department of Food and Beverage. It is headed by a 'chef'.






48. Runs the day to day operations for a fee






49. RevPAr= Room revenue÷ number of rooms available for sale






50. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy