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Test your basic knowledge |
Hotel Business
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Handles requests for rooms from prospective guest arriving in the future.
Mega- Hotel
Special Characteristics of the Hotel Business
Room Reservations
Occupancy Equation
2. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.
Floor Numbering
Rev Par (Revenue per Available Room)
Career Stepping Stones to GM
Real Estate Investment Trusts (REITs)
3. Deals with the production and service of food and beverages. Service and production are two sub-departments
Elastic
Food and Beverage Department
Preferred Guest Programs (PGPs)
20th Century
4. Change prices- demand is static - True only for a LIMITED range of products - business traveler.
Occupancy Equation
Average Daily Rate Equation
Inelastic
Service Department
5. Industrial Age
Mega- Hotel
Mom-and-pop hotels
European Plan
19th Century
6. Size - Class - Type - Plan
Double Occupancy
Telephone Department
Uniformed Services Department
Hotel Classifications
7. Special - highly prized single entities.
Financier
Forecast Scheduling
Incentive Tours
General Manager (GM)
8. European Plan - Continental Plan - American Plan - Modified American Plan
Average Daily Rate Equation
Front Office
Convention
Hotel Plans
9. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.
Hotel Classes
Market Segmentation
Consortia and Membership Organizations/ Referral Groups
Small Hotel
10. Average Daily Rate (ADR); the amount received from each room sold.
Small Hotel
Sales per occupied room
Parties to the Deal
Special Characteristics of the Hotel Business
11. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs
Chains
Market Segmentation
Elastic
Hotel Classes
12. 11:30 PM- 7:30 AM
Equity/ Ownership
Graveyard Shift
Food and Beverage Department
Management Company
13. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.
Security Department
American Plan
Developer
Price Elasticity of Demand
14. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager
Financier
Hotel Classes
Career Stepping Stones to GM
Elastic
15. ADR= room sale÷ number of rooms sold
Average Daily Rate Equation
Boutique Hotels
Front Office
Mom-and-pop hotels
16. Small independent roadside motels family owned and operated. These are declining in numbers.
Convention
Sales per occupied room
Mom-and-pop hotels
Hotel Plans
17. The number of available rooms is the standard of measurement.
Continental Plan
Size
Double Occupancy Equation
American Plan
18. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly
Average Daily Rate Equation
Logic of Segmentation
Manger of Guest Services
Telephone Department
19. An unsold room can never be sold again for that particular night.
Sales per occupied room
Rev Par Equation
Perishability
20th Century
20. You can't please all the people all the time
Segmantation
Management Company
Price Elasticity of Demand
Logic of Segmentation
21. 150 to 300 rooms
Management Contracts
Day Shift
Floor Numbering
Medium Hotel
22. Sees the opportunity and puts together the deal
Size
Graveyard Shift
Preferred Guest Programs (PGPs)
Developer
23. Room + 'Light' Breakfast
Forecast Scheduling
Adjoining or Connecting Rooms
Floor Numbering
Continental Plan
24. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.
Uniformed Services Department
Size
Cyclical Industry
Chains
25. Individual - group - REIT etc..
Telephone Department
18th Century
Equity/ Ownership
Average Daily Rate Equation
26. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel
Room Reservations
Housekeeping Department
Leases
Rev Par Equation
27. Room Only
SMURF
European Plan
Career Stepping Stones to GM
Small Hotel
28. 300 rooms or more
Hotel Types
18th Century
Large Hotel
Breakage
29. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.
Franchises
Food Production
Size
Leases
30. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.
Floor Numbering
Break-Even Point
Price Elasticity of Demand
Housekeeping Department
31. 3:30 PM- 11:30 PM
Swing Shift
Segmantation
Price Elasticity of Demand
Mom-and-pop hotels
32. Room+ breakfast and lunch OR dinner
Developer
Modified American Plan
Service Department
Break-Even Point
33. 100 rooms or less
Real Estate Investment Trusts (REITs)
Career Stepping Stones to GM
Small Hotel
Rev Par (Revenue per Available Room)
34. 'Keeper of the Keys' - provides services from A-Z.
Concierge
Equity/ Ownership
Price Elasticity of Demand
Solutions to Seasonality
35. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC
Food Production
Trophy Hotels
Rev Par (Revenue per Available Room)
Medium Hotel
36. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.
Room Numbering
Franchising Company
Small Hotel
Occupancy
37. Room+ all three meals
Modified American Plan
Developer
American Plan
20th Century
38. Inside rooms - odd shaped - small - of many types - sharing bathrooms
American Plan
19th Century
Hotel Types
The Old Rooms
39. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.
Brand Equity
Price Elasticity of Demand
Cyclical Industry
Consortia and Membership Organizations/ Referral Groups
40. An intermediary between the hotel and the guest who buys the room for the guest
18th Century
Non-buyer Guest
Service Department
Career Stepping Stones to GM
41. Age of Technology
21st Century
Hotel Plans
Service Department
Large Hotel
42. Occupancy= number of rooms sold÷ number of rooms available for sale
Brand
Occupancy Equation
Adjoining or Connecting Rooms
Central Reservation System
43. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions
SMURF
20th Century
Real Estate Investment Trusts (REITs)
The New Rooms
44. Agriculture Age
18th Century
Uniformed Services Department
American Plan
Brand Equity
45. Freebies given to guests to 'reward' stays
Chains
Preferred Guest Programs (PGPs)
Perishability
Swing Shift
46. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers
Graveyard Shift
Service Department
Central Reservation System
Franchises
47. Sub-department of Food and Beverage. It is headed by a 'chef'.
Size
Graveyard Shift
General Manager (GM)
Food Production
48. Runs the day to day operations for a fee
Brand Equity
Size
Management Company
21st Century
49. RevPAr= Room revenue÷ number of rooms available for sale
Parties to the Deal
Rev Par Equation
Elastic
18th Century
50. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy
Boutique Hotels
Chains
Cyclical Industry
Price Elasticity of Demand