SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
Search
Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Walk-In
Late Charges
Master Accounts
A good way to pursue a position in the hospitality industry
WI
2. Is mostly related to location and size of the facility
Mobil
Compensation in the hospitality industry
Who did we steal Yield Management from?
Adjoining and Connecting Rooms
3. A paste for thickening sauces - made from equal parts of fat and flour
Travel Agencies
roux
corporate rate
ASAE
4. Every connecting room adjoins - but not every adjoining room connects
Courts and Reservations
Adjoining and Connecting Rooms
du jour menu
Graveyard Shift
5. Elaborate or artful cuisine - contemporary cuisine
Travel Agencies
night auditor
average guest check
haute cuisine
6. Requires equal dollar amounts of charge and credits
Dual Accounting
sustainable tourism
Elastic Market
A good way to pursue a position in the hospitality industry
7. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Merchant Discount Fees
Rate Cutting
rack rate
Early Arrivals
8. American Society of Association Executives
Pick Up Equation
Americans with Disabilities Act (ADA)
Guest History Database
ASAE
9. Preferred by most employees. From 7:30 am to 3:30 pm
business travel
sustainable tourism
RevPar
Day Shift
10. The number of seats filled on a flight
load factor
Elastic Market
labor cost percentage
Graveyard Shift
11. Include room and all three meals. Used in Europe
AAA
American Plan
Adjoining and Connecting Rooms
European Plan
12. A financial plan detailing expected sales volume and sales revenue for a specified period of time
Discounting
fair market share
Call Accounting System
sales budget
13. Off-the-street
OS
sustainable tourism
Elastic Market
WI
14. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Master Accounts
fair market share
business travel
hub-and-spoke system
15. Enables passengers to travel from one smaller city to another smaller city
labor cost percentage
hub-and-spoke system
Franchising
mother sauces
16. Also known as the due back - difference returnable - U-owe-me's or the exchange
Extend Stay Hotels are also known as what?
actual market share
Due Bank
guest accounting module
17. Diamond Ratings
Mobil
sales budget
AAA
Day Shift
18. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
food cost percentage
Registration Card
OS
haute cuisine
19. No reservation
load factor
Americans with Disabilities Act (ADA)
tourist menu
NR
20. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
What does RNA stand for?
Guest History Database
catchment area
du jour menu
21. ADR x Occupancy=Rev Par
REV PAR equation
Out of Order Rooms (OOO)
Early Arrivals
Master Accounts
22. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Extend Stay Hotels are also known as what?
food cost percentage
Inelastic Market
Who did we steal Yield Management from?
23. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
NR
Day Shift
Early Arrivals
guest accounting module
24. Guest who stay past their scheduled departure time
niche
Overstays
load factor
tourism
25. Guests who leave earlier than expected
hub-and-spoke system
WI
Job shadowing
Understay
26. A specific share or slot of a certain market
corporate rate
Building Cost Room Rate Formula
niche
haute cuisine
27. Represents the leisure travelers and tourists
load factor
Merchant Discount Fees
RevPar
Elastic Market
28. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
labor cost percentage
ASAE
haute cuisine
Compensation in the hospitality industry
29. Prepare a marketing plan for yourself
A good way to pursue a position in the hospitality industry
Building Cost Room Rate Formula
European Plan
Counterfeit Money
30. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
Understay
food cost percentage
European Plan
sustainable tourism
31. Bechamel - espagnole - hollandaise - tomato - veloute
sales budget
mother sauces
Early Arrivals
Job shadowing
32. Represents the business travelers
Adjoining and Connecting Rooms
AARP Rate
room divisions
Inelastic Market
33. Rooms available for occupancy may be closed the next day
Adjusted Room Count
REV PAR equation
rack rate
Dual Accounting
34. Used at zoos - keeps special needs of one time visitors and includes local specialties
tourist menu
Registration Card
Courts and Reservations
Graveyard Shift
35. Generally repairable within a short amount of time - has a minor problem.
tourist menu
Out of Order Rooms (OOO)
Understay
Mobil
36. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
No-shows
room divisions
guest accounting module
contribution margin
37. Travel for family and friends - to see new areas
leisure travel
nouvelle cuisine
Discounting
Guest History Database
38. Lowest possible rate - many restrictions
Designated trainers
Americans with Disabilities Act (ADA)
cultural tourism
AARP Rate
39. A market share based on each business receiving an equal share of the market
City Ledger
weighted average
fair market share
OS
40. Following a worker to learn about his or her job
Franchising
Job shadowing
Dual Accounting
REV PAR equation
41. Star System
Out of Inventory Rooms (OOI)
sales budget
Mobil
business travel
42. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
actual market share
nouvelle cuisine
Dual Accounting
guest accounting module
43. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Franchising
Pick Up Equation
contribution margin
Graveyard Shift
44. A system that tracks guest room phone charges
OS
cultural tourism
Call Accounting System
American Plan
45. A plan to maximize guest and property safety in the event of a disaster
Day Rate Rooms
Catastrophe Plans
Day Shift
load factor
46. From the hours of 3:30 pm to 11:30 pm
Swing Shift
Call Accounting System
load factor
American Plan
47. Registered But Not Assigned
Day Rate Rooms
nouvelle cuisine
What does RNA stand for?
WI
48. Some guests with reservations never arrive at the hotel.
Americans with Disabilities Act (ADA)
load factor
Job shadowing
No-shows
49. A cook who supervises food production and who reports to the executive chef; second in command
Amenity Creep
tourism
Mobil
sous chef
50. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
weighted average
No-shows
load factor
AAA