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Test your basic knowledge |
Introduction To Hospitality: Hoteling
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Study First
Subject
:
hospitality
Instructions:
Answer 47 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A concept that allows a company to use other people's money for growth rather than financing. One of the two main driving forces in the development and operation of the hotel business
Room Occupancy Percentage
CFHLA
Franchising
Referral Associations
2. Hotel that may also have residences
Middle Market
Convention Hotels
NRA
Mixed-Use Hotels
3. Additional space in form of a lounge and possibly kitchenette
Bed and Breakfast Inns
All-Suites Extended Stay Hotels
Leisure/Pleasure Travel
Three main ways to classify hotels
4. The marked differences between the segments of the cruise industry.
Cruise Markets
CFHLA
Management Contracts
Average Daily Rate (ADR) Equation
5. Offers consumers the opportunity to purchase fully furnished vacation accommodations in a variety of forms. Fastest growing segment of U.S. travel and tourism industry. 12 -500 average cost to consumer; Began in French Alps during the late 1960s.
The Executive Committee
Resort Hotels
Airport Hotels
Vacation Ownership
6. Leisure/Pleasure Travel -Business Travel
Different Types of Travel Motives
Hotel Classification Systems
Franchising
Middle Market
7. Reservations made with sufficient time for a confirmation slip to be returned to the client by mail or fax.
Casino Hotels
Confirmed Reservation
Characteristics of a GM
Luxury Market
8. Majority of guest are long term
Three main ways to classify hotels
Full-Service Hotels
Extended-Stay Hotels
Largest department in terms of number of employees?
9. Generally - people with incomes higher than 100000+. Average cost per day per person is more than $400. Ships tend to be smaller but with superior appointments and service. Ships: Seabourn Spirit - Crystal Cruises - Radisson Diamond etc.
Business Travel
Luxury Market
Economy/Budget Hotels
City Center Hotels
10. Competition between airlines to provide lower fairs has had a significant impact on increased air travel -Travelers are paying less - but carriers are spending more on fuel and other cost (cutbacks and layoffs)
NRA
Creation of more than 5.5 million jobs per year.
Impact of Low cost carries in the airline industry
Condotels
11. Has declined in recent years because of the economy. High percentage of guest who check into upscale hotels.
Mixed-Use Hotels
Full-Service Hotels
Characteristics of a GM
Business Travel
12. Generally - people with incomes in the $75000-99000 range - interested in an average cost per person of $175-$350 per day. Cruise lines in this market are: Princess - Norwegian Cruise Lines - Royal Caribbean - Holland America Lines - Windstar Cruises
Middle Market
Different Types of Travel Motives
Yield Management
Impact of Low cost carries in the airline industry
13. How much of the global workforce is travel and tourism?
Mixed-Use Hotels
Middle Market
Mass Market
Creation of more than 5.5 million jobs per year.
14. Franchising - Referral Associations - Management Contracts - Real Estate Investment Trusts
Hotel Ownerships
Convention Hotels
Average Daily Rate (ADR) Equation
Characteristics of a GM
15. The practice of analyzing past reservation patterns - room rates - cancellations and no-shows in an attempt to maximize profits and occupancy rates and to set the most competitive room rates.
Yield Management
Cruise Markets
Freeway Hotel and Motel
Airport Hotels
16. Similar benefits to properties as do franchises-albeit to a lower cost. Shared centralized reservation system and a common image - logo or advertising slogan. May offer group buying discounts to members - as well as management raining and continuing
Full-Service Hotels
Business Travel
Luxury Market
Referral Associations
17. Investors do not pay corporate income tax and instead are required to distribute at least 95% of net income to shareholders. Traded as stocks; they are much easier to get into and out of than limited partnerships or the direct ownership of properties
Resort Hotels
Three main ways to classify hotels
Real Estate Investment Trusts (REITs)
Condotels
18. Central Florida Hotel and Lodging Association; Largest Region Hotel Association in the world.
Three main ways to classify hotels
Different Types of Travel Motives
CFHLA
Mixed-Use Hotels
19. Housekeeping
Historical Developments of Tourism
Largest department in terms of number of employees?
Franchising
Management Contracts
20. A convenient place to stay - reasonably priced and with few frills
CFHLA
Leisure/Pleasure Travel
Freeway Hotel and Motel
Impact of Low cost carries in the airline industry
21. Guest mix consists of business - group and leisure travelers; generally in the 200 to 600 room size and are full-service
NRA
Confirmed Reservation
Airport Hotels
Historical Developments of Tourism
22. Responsible for the hotel industry's rapid boom since the 1970s. Provides operational expertise - marketing and ales clout - often in the form of a centralized reservation system. Little or no up-front financing or equity involved.
Luxury Market
Management Contracts
Mass Market
Bed and Breakfast Inns
23. Reasonably sized and furnished rooms without the frills
Vacation Ownership
Three main ways to classify hotels
Hub and Spoke System
Economy/Budget Hotels
24. MGM Grand in Las Vegas; 5 -505 rooms
Cruise Markets
The Executive Committee
Boutique Hotels
Largest Hotel
25. Offers a wide range of facilities - services and amenities
Boutique Hotels
Full-Service Hotels
Room Occupancy Percentage
Impact of Low cost carries in the airline industry
26. AAA Diamond Award inspects and rates nation's hotels. Less than 2% earn 5 diamonds.
Management Contracts
Fastest Growing Industry in the World
Referral Associations
Hotel Classification Systems
27. Coming into the financial mainstream; casinos make more money from the gaming than from the rooms
Condotels
Characteristics of a GM
Casino Hotels
Mass Market
28. Rooms Occupied/Rooms Available
Creation of more than 5.5 million jobs per year.
Luxury Market
Room Occupancy Percentage
Largest Hotel
29. A middle-person who acts as a travel counselor and sells travel services on behalf of airlines - cruise lines - rail and bus transportation companies -hotels and auto rental companies.
Travel Agent
Yield Management
NRA
Guaranteed Reservations
30. Inclusive and diversified in accommodations
Hotel Ownerships
Largest Hotel
Resort Hotels
Characteristics of a GM
31. Enables passengers to travel from one smaller city to another smaller city via a hub or even two hubs.
Historical Developments of Tourism
Largest Hotel
Real Estate Investment Trusts (REITs)
Hub and Spoke System
32. Provides facilities and meets the needs of groups attending and holding conventions
Cruise Markets
Convention Hotels
Yield Management
Condotels
33. The director of human resources -The director of food and beverage -The director of rooms division -The director of marketing and sales -The director of Engineering -The director of Accounting - They compile the hotel's occupancy forecast together w
Real Estate Investment Trusts (REITs)
Full-Service Hotels
Boutique Hotels
The Executive Committee
34. Familiarly known - offer an alternative lodging experience to the normal hotel or motel
Middle Market
Bed and Breakfast Inns
Mass Market
The Executive Committee
35. Generally - people with incomes in the 35000-74000 range. Average cost per person: $95-$195 per day - depending on location and size of cabin.
Resort Hotels
Management Contracts
Hotel Classification Systems
Mass Market
36. Provide ownership with reasonable return on investment -Keep guest and employees happy -Responsible for performance of hotel and employees -Accountable for the hotel's level of profitability
Historical Developments of Tourism
Resort Hotels
Characteristics of a GM
Bed and Breakfast Inns
37. National Restaurant Association; It forecasts a need for thousands of supervisors and managers for the hospitality and tourism industries.
Three main ways to classify hotels
Condotels
NRA
Full-Service Hotels
38. Combination of hotel and condominium
Resort Hotels
Condotels
Hotel Classification Systems
Hub and Spoke System
39. Meets the needs of the traveling public for business or leisure reason
Different Types of Travel Motives
Leisure/Pleasure Travel
Referral Associations
City Center Hotels
40. An industry expression used to describe a guest and an associate meeting - as when a guest walks into a restaurant. Examples: When a guest comes to check in at the front desk.
Historical Developments of Tourism
Room Occupancy Percentage
Impact of Low cost carries in the airline industry
Moment of Truth
41. Price -Location -Type/Level of service
Resort Hotels
Confirmed Reservation
Mass Market
Three main ways to classify hotels
42. Unique architecture - style - decor and smaller in size
Mixed-Use Hotels
Average Daily Rate (ADR) Equation
Boutique Hotels
Mass Market
43. Hospitality and Tourism Industry
NRA
Management Contracts
Room Occupancy Percentage
Fastest Growing Industry in the World
44. Room revenue/Rooms Sold
Mass Market
Moment of Truth
Fastest Growing Industry in the World
Average Daily Rate (ADR) Equation
45. 82% of domestic travel. Approximately 670 million person-trips. Nearly half of all the pleasure travelers visit friends and family.
Real Estate Investment Trusts (REITs)
Largest department in terms of number of employees?
Leisure/Pleasure Travel
Extended-Stay Hotels
46. Given when the person making the reservation wishes to ensure that the reservation will be held. This is arranged at the time the reservation is made and generally applies in situations when the guest is expected to arrive late.
Full-Service Hotels
Convention Hotels
The Executive Committee
Guaranteed Reservations
47. Train - Automobile - Aircraft - Cruise Ship
Historical Developments of Tourism
Guaranteed Reservations
NRA
Management Contracts