SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
Search
Test your basic knowledge |
Phone Etiquette
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 7 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Always be...
courteous
promptly and kindly
properly speak
clearly
2. Be sure to ask the caller's __________ before placing them on hold
courteous
clearly
permission
properly speak
3. Be sure to give the caller your...
angry or aggressive caller
undivided attention
properly speak
permission
4. Speak _______ and distinctly
properly speak
promptly and kindly
clearly
undivided attention
5. Never allow an _____________ upset you; remain calm and composed.
angry or aggressive caller
clearly
promptly and kindly
permission
6. Answer the phone...
properly speak
undivided attention
clearly
promptly and kindly
7. Be sure to ____________ into the phone
clearly
properly speak
promptly and kindly
permission