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Test your basic knowledge |
Conflict And Negotiation Vocab
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Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A collection of two or more parties within a larger social setting who work together to pursue mutually desirable goals; alliance
Managing negotiation Impasses
Audience
Coalition
Tactics
2. The settling of disputes between two parties by an impartial third party - whose decision the contending parties agree to accept. It is often used to resolve conflict diplomatically to prevent a more serious confrontation. Parties are bound by the de
Personality Differences
Group Process Pros
Arbitration
Coalition
3. Repeating a slogan - phrase - or brand - so many times that the people feed into it
Power
Repetition
Plain Folks
Managing Difficult Negotiations
4. A method of resolving an industrial dispute whereby a third party consults with those involved and recommends a solution which is not - however - not binding on the parties. (negotiators have little to no control over the process but full control ove
Arbitration
Mediation
Managing Difficult Negotiations
Relationships
5. Negotiation among different cultures
Plain Folks
Tactics
Cross Cultural Negotiation
Planning and Strategy
6. Win-win situations such as those that occur when parties are trying to find a mutually acceptable solution to a complex conflict.
Constituents
Managing Difficult Negotiations
Negotiation
The Scapegoat
7. The strategic use of information to define and articulate a negotiating issue or situation
Framing
Repetition
Third-Party Approaches
Group Process Cons
8. The capabilities negotiators can assemble to give themselves an advantage or increase the probability of achieving their objectives (____ is potential influence)
Managing Difficult Negotiations
The Scapegoat
group process
Power
9. Showing one side of the argument and not the other
Groupthink
Card Stacking
Repetition
Framing
10. Takes more time - groupthink - emotions and personal opinions get in the way - people can be left out - and uneven responsibility.
Perception
Emotion
Negotiation
Group Process Cons
11. Finding leverage - and applying it appropriately in the negotiation process
Finding and Using Negotiation Power
Power
The Big Lie
Repetition
12. Giving an idea a bad label without examining the evidence.
Emotion
Power
Name Calling
Ability Differences
13. 1. Don't bargain over positions 2. Separate the people from the problem 3. Focus on Interest - not positions 4. Invent Options for Mutual Gain 5. Insist on Using Objective Criteria 6. What if they are more powerful? 7. What if they won't pay? 8. W
Finding and Using Negotiation Power
Getting To Yes
Ethics
Plain Folks
14. Any individual or group of people who are not directly involved in or affected by what happens; stakeholders.
Groupthink
Gender
Emotion
Audience
15. Multiple views on a conflict on a solution - effective agreements - combined individual strength - advanced understanding - 'team spirit'
Group Process Pros
International Negotiation
Emotion
Mediation
16. Broadly applied social standards for what is right or wrong in a particular situation - or a process for setting those standards
Managing Difficult Negotiations
Strawman Technique
Ethics
Groupthink
17. Competitive or win-lose bargaining - where the goals of one party are usually in fundamental and direct conflict with the goals of the other party. The negotiators focus on claiming value.
Distributive Bargaining
Communication skills
Third-Party Approaches
Perception
18. An extreme incident is used to set the precedent. (Queen Elizabeth used her own $ to repair the damage to houses that set on fire from her fireworks)
Finding and Using Negotiation Power
Tactics
Repetition
Propaganda of Deed
19. Any mode of procedure for gaining advantage or success (the techniques that implement strategy)
Tactics
Perception
The Scapegoat
Repetition
20. An intense mental state that arises subjectively rather than through conscious effort and is often accompanied by physiological changes.
Teams
Emotion
Managing Difficult Negotiations
The Big Lie
21. Active listening - verbal and nonverbal cues - confirmation messages - and interaction
Name Calling
Perception
Coalition
Communication skills
22. Personality traits that clash during negotiation
Group Process Pros
The Scapegoat
Personality Differences
BATNA
23. Competitive in - lose situations such as haggling
Bargaining
Communication skills
The Big Lie
Personality Differences
24. Negotiation has come to an absolute stop; there are techniques you might use to break through
Third-Party Approaches
Influence
Managing negotiation Impasses
Third Parties
25. A plan - method - or series of maneuvers or stratagems for obtaining a specific goal or result
Audience
Influence
Name Calling
Strategy
26. A single unified awareness derived from sensory processes while a stimulus is present; process by which individuals connect to their environment
Perception
Integrative Negotiation
Ability Differences
The Scapegoat
27. Huge lie that is built into everything until it is believed as a fact by society (Joseph Gerbels used it against the Jews)
Influence
group process
The Big Lie
BATNA
28. Exaggerated ideas that are facilitated by assumption
Managing negotiation Impasses
Tactics
Glittering Generalities
Teams
29. Negotiating with one another in hopes of achieving a collective or group consensus.
Power
Ability Differences
Planning and Strategy
multiple parties
30. Work for the purpose of managing conflict helping to resolve disputes. Can be volunteered or legal requirement (help reshape polarized situation into constructive agreement)
Third Parties
Mediation
Integrative Negotiation
Communication skills
31. Dressing like the people you are trying to persuade
Group Process Pros
Emotion
International Negotiation
Plain Folks
32. Groups of two or more people who interact and influence each other - are mutually accountable for achieving common goals associated with organizational objectives - and perceive themselves as a social entity within an organization.
Teams
Managing negotiation Impasses
Testimonials
Strategy
33. Those people that an agent represents in an negotiation
Bargaining
Constituents
Third-Party Approaches
Negotiation
34. Best Alternative to a Negotiated Agreement. Need to recognize both side's best alternative.
Name Calling
Constituents
BATNA
Perception
35. Everyone is doing it - therefore you should too
Tactics
Testimonials
Groupthink
Band Wagon
36. A connection - association - or involvement usually interdependent - that involves three major themes: reputations - trust - and justice
Negotiation
Relationships
Groupthink
Card Stacking
37. The reputation of the person is mirrored on to the product or statement (an endorsement)
Managing negotiation Impasses
Repetition
multiple parties
Testimonials
38. Type of thinking that people engage in when in groups that deteriorates mental efficiency - reality testing - and moral judgment from in-group pressures.
Third-Party Approaches
Glittering Generalities
Groupthink
Propaganda of Deed
39. People have different abilities during negotiation; cognative emotional intelligence and perspective-taking. (431)
Integrative Negotiation
Ability Differences
Distributive Bargaining
Finding and Using Negotiation Power
40. Argument based on the misrepresentation of an opponent's position
Card Stacking
Negotiation
Strawman Technique
BATNA
41. A multiparty negotiation in which members unbiasedly but openly and honestly work together to finalize a collective objective regardless of personal opinion - priorities - emotions - etc.
Negotiation
Gender
group process
Managing negotiation Impasses
42. Prepare for and overcome differences
Managing Difficult Negotiations
Propaganda of Atmosphere
Constituents
group process
43. The mental act or process by which knowledge is acquired - including perception - intuition - and reasoning
Cognition
Relationships
Teams
Coalition
44. Cultural and and psychological markers of the sexes- the aspects of role or identity (rather than biology) that differentiate men from women in a given culture or society
Planning and Strategy
Gender
group process
Negotiation
45. Negotiators that act not on the behalf of others. The doer or transmitter of an action.
Arbitration
The Scapegoat
International Negotiation
Agents
46. If the person holds an elevated position - then everything that person says must be true. (used a lot with religion)
Propaganda of Deed
Propaganda of Atmosphere
Ethics
Cross Cultural Negotiation
47. Target approach to a situation
Coalition
Teams
Planning and Strategy
Propaganda of Deed
48. Putting the blame on someone else
The Scapegoat
Managing negotiation Impasses
Glittering Generalities
Finding and Using Negotiation Power
49. Negotiation between countries
Negotiation
International Negotiation
Agents
Third Parties
50. Outside Negotiators who attend an agreement
Plain Folks
Third-Party Approaches
Negotiation
Integrative Negotiation