ACSP: Apple Certified Support Professional Os X Support

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How do permissions in the Finder appear different than those in the terminal?
This will not change the keychain. They can either unlock the keychain with the old password to sync them - or create a new keychain.
Info pane in Network Utility
Finder shows only 4 different permissions options: read/write - read-only - write-only - and no access. Terminal can show you any possible combination.
1.) User accounts not tied to individual Macs 2.) Same user account for multiple services 3.) Kerberos SSO 4.) Define user/comp settings in a single location


2. Relative path

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3. What is a Kerberos Ticket and KDC?

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4. How does the Finder's secure empty trash work?
It does a 7-pass erase.
Admins have access to any locally-connected volume whereas standard users can only access their home folders and other user's Public folders.
Authentication is who am I?Authorization is what can I do?
Launch daemons and startup items are launched during system initialization by the system launchd process on behalf of root. Launch agents and login items are opened during the initialization of the GUI environment by the user's launchd process.


5. What are PPD files responsible for?
Universal Access - items for the seeing or hearing impaired - keyboard and mouse difficulties - and are stored in ~/Library/Preferences
The DNS Service is used to translate host names to IP addresses via forward lookups and IP addresses to domain names via reverse lookups.
PostScript Printer Description (PPD) files are printer driver files that instruct the CUPS system on how to communicate with specific printer models.
It's used to verify or repair the directory structure of a volume which contains all the information used to locate files and folders on the volume.


6. Five types of accounts in 10.6
Every home folder has the public folder and dropbox folder whereas all other home folders are protected.
1 GB of RAM - 5 GB of disk space - DVD drive - display
The status indicator lights - Green - yellow - red.
Standard - Admin - Guest - Sharing-Only - Root


7. What items are not loaded when Mac OS X safe boots?
File>>Create Burn Folder and drag items in then press burn. OR Insert blank media and choose new Burn Folder
1.) Create a plain text file w/ the 2.) Make the first line #!/bin/bash 3.) Change the permissions to allow execution
It will not load any third party KEXTs - third-party LaunchAgents - LaunchDaemons - StartupItems - fonts - any user login items - or any user specific LaunchAgents.
human input devices (HIDs) like keyboards and mice - storage devices like hard drives - printers - scanners - digital cameras - video devices including both input and output - and audio devices.


8. What interfaces and protocols are supported by default in in Mac OS X?
Too many to list. Hehe.
Locally connected volumes are fully accessible to any logged in user.
Temp files - spotlight indexes - items in the trash - and any files defined as exempt either by you or by an application.
So they can navigate to the public or sites folder


9. How are items inside the Finder's Network folder populated?
The DNS Service is used to translate host names to IP addresses via forward lookups and IP addresses to domain names via reverse lookups.
Using information provided by the dynamic network services discovery protocols. Computers providing services appear as resources whereas service discovery zones or workgroups appear as folders.
The status indicator lights - Green - yellow - red.
It's a special permission used to define a folder as an append-only destination (only the creator can delete the file he creates)


10. What two dynamic network service discovery protocols are supported by Mac OS X?
Hold down T on boot - allows the mac to be turned into a very large - and expensive - external hard drive or disc drive.
The network service operates or broadcasts on a network port.
Bonjour and NetBios & WINS
Describe containers in the file system


11. What does iSync do?
iSync allows you to sync personal info between Mac OS X apps and peripherals like Palm PDAs - and Bluetooth enabled cell phones.
Launch Services maintains a database of associated file types and applications.
Firmware - booter - kernel - and system launchd. Primary user environment stages are loginwindow - user launchd - and user environment.
Safe boot refers to when the system is starting up - safe mode is when the system is actually running - and safe login is when the system starts up the user session.


12. How can you force quit an app from the GUI?
The computer's website files are located in /Library/WebServer/Documents and each users' is inside ~/Sites
Apple Menu>> Force Quit - Activity Monitor - Dock contextual menu
This will not change the keychain. They can either unlock the keychain with the old password to sync them - or create a new keychain.
Hold down shift on startup


13. What role does system launchd play in the system start-up?
System launchd is responsible for starting every single system process. It manages system initialization and launches loginwindow.
All users can read/write - but only the creator can delete. This uses the sticky bit.
Individual pieces of information used to define a user such as user ID - UUID - home directory - etc.
Users don't traditionally need access to them - and if they do - they can use Terminal.


14. Why is time machine bad at backing up large databases?
If the backup volume became full and removed the older item(s).
Bonjour and NetBios & WINS
It has to copy the entire thing over again on each change.
Finder shows only 4 different permissions options: read/write - read-only - write-only - and no access. Terminal can show you any possible combination.


15. Advantages/disadvantages of single/multiple partition drives in OS X

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16. Default 9 home folder folders?
iSync allows you to sync personal info between Mac OS X apps and peripherals like Palm PDAs - and Bluetooth enabled cell phones.
Enable Web Sharing in System Preferences
Documents - Movies - Music - Pictures - Library - Downloads - Desktop - Public - Sites
It addresses the outgoing packets based on the destination device's MAC address


17. What are the four default top-level folders available in the Finder?
Any Mac OS X Extended volume including volumes from disk images stored on an AFP share on OS X Server.
Local - BSD Flat File and NIS - LDAPv3 - AD
Automator is a workflow based application whereas AppleScript is an english-like scripting language
Applications - Library - System - Users


18. Best command to list items in a folder?
ls
It's used to verify or repair the directory structure of a volume which contains all the information used to locate files and folders on the volume.
Admins have access to any locally-connected volume whereas standard users can only access their home folders and other user's Public folders.
The Dock process starts the DashboardClient process. All widgets run inside one of the two DashboardClient processes.


19. What is sudo used for?
Resource contention general - an item another user has running. Document contention for document another user has open. Peripheral contention for peripheral in use by another user. Application contention for when an app is designed to be open only on
All users can read/write - but only the creator can delete. This uses the sticky bit.
To run commands as the root user
It starts with a full copy of the system and then it records any changes made to the system and only copies those changes. It creates a simulation of the entire system using hard links for files that didn't change.


20. What are the differences between ZIP archives and Disk Images?
Zip files are created with the Finder and are compatible with many OSes. Good for small files & small number of items. Disk Images are created in disk utility.
Too many to list. Hehe.
based on the user's current location
Hold down shift on startup


21. What are three common troubleshooting techniques for issues involving failure to connect to network services?
System Profiler - Disk Utility - Reset Password Utility - Firmware Password - Restore from Time Machine Backup - Startup Disk - Terminal - Network Utility
Review network preferences - review network utility preferences - and attempt to connect to different network services
Run PPC based apps on newer Intel macs. It does not support pre-OS X apps - the Classic environment - PPC screen-savers - PPC preference panes - G5 specific apps - PPC kernel extensions - some Java apps
Parental controls


22. Locate system version - build number - serial number location
The user's loginwindow process does the following: Request that all user applications quit - quits any user backgroun processes - runs any logout scripts - records the logout to the man system.log - resets device permissions and preferences to defaul
About this mac or system profiler. System is general release number - build is specific - and serial number represents the machine.
Get Info from Finder or System Profiler
Access is based on the local filesystem. They'll start in their home folder but can traverse anywhere they have permission to do so.


23. How does network service order affect network connectivity?
Individual pieces of information used to define a user such as user ID - UUID - home directory - etc.
It records what file operations are in progress at any given moment. If a power failure or system crash occurs - it can verify the integrity by replaying the journal.
System Profiler - Disk Utility - Reset Password Utility - Firmware Password - Restore from Time Machine Backup - Startup Disk - Terminal - Network Utility
Internet traffic goes through the primary interface.


24. What three common unix commands support Mac filesystem metadata?
Disk drive is the hardware itself - partitions are logical divisions of a drive's storage - and volumes are stored inside partitions and define how data is stored to the storage
cp - mv - rm
It monitors all incoming connections and requests. Connections are allowed on a per-application basis. Advanced options include signing options - stealth mode - and more.
It's a special permission used to define a folder as an append-only destination (only the creator can delete the file he creates)


25. What are the visual or audible cues for each system initialization stage?
Parental controls
About this mac or system profiler. System is general release number - build is specific - and serial number represents the machine.
firmware - startup chim or bright flash of power-on light and light gray screen booter - dark gray apple logo on primary display kernel - small gray spinning gear system launchd - bright blue screen
Full directions to a specific item


26. What steps should you take when troubleshooting app issues?
Option key - Startup Disk preference pane in OS X - or the BootCamp utility in Windows.
Restart the app - try another document - try another user account - check log files - delete caches - replace preferences - and replace app resources.
RAID 0 uses striping to increase performance. RAID 1 uses disk mirroring.
Absolute always start at the root of the filesystem - whereas relative paths start where the user is current at


27. How does Time Machine maintain a backup history of the system?

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28. How does file-fault secure a user's data?
firmware - startup chim or bright flash of power-on light and light gray screen booter - dark gray apple logo on primary display kernel - small gray spinning gear system launchd - bright blue screen
Describe containers in the file system
Get Info from Finder or System Profiler
It stores the home folder as an encrypted sparse-bundle disk image


29. How does the system determine what app to use to open a file?
It's a special permission used to define a folder as an append-only destination (only the creator can delete the file he creates)
Screen sharing - remote login - remote management - remote apple events - and Xgrid sharing
Disconnected cable - nonfunctioning port - DHCP issue - DNS issue
Launch Services maintains a database of associated file types and applications.


30. What happens during user log-out?

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31. What are the min sys req for BootCamp?
Hold down shift on startup
Intel - directly attached input devices - 10.5 or later - all new firmware updates - 10.5 or greater install disc - 10 gigs of free space - 2 GB or more of RAM
Locally connected volumes are fully accessible to any logged in user.
computer hostname - working directory - user account


32. What is the difference between safe boot - safe mode - and safe login?
Safe boot refers to when the system is starting up - safe mode is when the system is actually running - and safe login is when the system starts up the user session.
Prevents users from using the reset password utility on the os x install dvd because they cannot boot from it.
AFP - SMB - FTP - NFS - WebDAV
The system keeps applications from interfering with one another by segregating their memory using protected memory. 64 bit memory addressing allows apps to directly access more than 4 GB of ram.


33. What are the three primary steps for setting up bootcamp?
Describe containers in the file system
Run the assistant - install windows - install drivers.
User accounts - user groups - computer accounts - computer groups - network file mounts - management settings - and collaboration information.
Apple Menu>> Force Quit - Activity Monitor - Dock contextual menu


34. What is target disk mode and how is it engaged?
Hold down T on boot - allows the mac to be turned into a very large - and expensive - external hard drive or disc drive.
Automator is a workflow based application whereas AppleScript is an english-like scripting language
May cause data corruption
Core system files - fonts - X11 - nearby & local printers - language translations


35. What functionality does 10.6 support with AppleTalk?
Resource contention general - an item another user has running. Document contention for document another user has open. Peripheral contention for peripheral in use by another user. Application contention for when an app is designed to be open only on
Parental controls
Nothing.
Option key - Startup Disk preference pane in OS X - or the BootCamp utility in Windows.


36. How does the spotlight search service use metadata?
Find the third-party resource causing the problem. Start in verbose mode and see where the startup fails.
The firmware initializes the Mac's hardware and and locates the booter file on the system volume. The Power-On Self Test (POST) checks for basic hardware functionality.
The spotlight search service creates index databases of file system metadata so that it can perform normally time-intensive searches nearly instantly.
The system keeps applications from interfering with one another by segregating their memory using protected memory. 64 bit memory addressing allows apps to directly access more than 4 GB of ram.


37. What are the four erase options in disk utility?

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38. How does resetting the master filevault password affect existing filevault user accounts?
System Profiler
Devices providing network services broadcast their existence and Mac OS X picks up on these broadcasts and provides a list of services.
If a known master password is reset - existing accounts are not negatively affected. If the master is reset because it was lost - however - preexisting accounts cannot be reset by the new password until the old FileVault passwords are reset.
based on the user's current location


39. How is the DOmain Name Service used to facilitate network naming?
Devices providing network services broadcast their existence and Mac OS X picks up on these broadcasts and provides a list of services.
The DNS Service is used to translate host names to IP addresses via forward lookups and IP addresses to domain names via reverse lookups.
/System/Library/LaunchDaemons - /Library/LaunchDaemons - /Library/StartupItems - /etc/rc.local (maybe)
Kerberos tickets are used to validate an account's identity. Kerberos uses ticket-granting-tickets and service tickets. KDC = key distribution center.


40. Utilities available from OS X install DVD
iSync allows you to sync personal info between Mac OS X apps and peripherals like Palm PDAs - and Bluetooth enabled cell phones.
Defines the directions to a specific item in the filesystem
System Profiler - Disk Utility - Reset Password Utility - Firmware Password - Restore from Time Machine Backup - Startup Disk - Terminal - Network Utility
Launch daemons and startup items are launched during system initialization by the system launchd process on behalf of root. Launch agents and login items are opened during the initialization of the GUI environment by the user's launchd process.


41. Two primary partition schemes for mac formatted drives?
RAID 0 uses striping to increase performance. RAID 1 uses disk mirroring.
If the backup volume became full and removed the older item(s).
GUID partition table for intel-based macs - Apple-Partition-Map for PPC macs
extensions - tied to the kernel to provide hardware support - frameworks - shared code libraries - fonts - preference files - configuration info - Launch Agents and Launch Daemons - used by launchd to provide auto-starting services - logs - contain d


42. Security risks & account types
Root has unlimited access - Admin can change system files & settings - guest can dump tons of files
More options than GUI - bypass finder restrictions - root access - remote ssh is invisible to users - automation easy with scripting - easy combining with ARD
Describe containers in the file system
The loginwindow process logs all users out and then tells the kernel to quit all remaining system processes.


43. How does Boot Camp work?
Set the mac's network identification - enable the desired service - define access.System preferences >> Sharing
Root has unlimited access - Admin can change system files & settings - guest can dump tons of files
It allows Windows XP SP2+ - Vista - and 7 to run natively on the Mac by running a separate partition.
Used to make the filesystem appear less complex. Data forks and resource forks are combined to appear as a single item. They have fallen out because they're not compatible with non Mac-OS volumes and are not extensible.


44. What is authentication and authorization?
Securely stores passwords - form-fills - etc.
User accounts - user groups - computer accounts - computer groups - network file mounts - management settings - and collaboration information.
Authentication is who am I?Authorization is what can I do?
Hold down shift on startup


45. What are the primary differences between local - network - and mobile accounts?
AFP - SMB - FTP - NFS - WebDAV
Local accounts are just for that Mac - network accounts are available anywhere on the network - and Mobile accounts create a cached local copy of a network account for offline access.
Temp files - spotlight indexes - items in the trash - and any files defined as exempt either by you or by an application.
Root has unlimited access - Admin can change system files & settings - guest can dump tons of files


46. What 4 methods can be used to eject a volume from the finder?
Bonjour and NetBios & WINS
Press the eject button - file>>eject - drag to trash - press eject in the sidebar
It monitors all incoming connections and requests. Connections are allowed on a per-application basis. Advanced options include signing options - stealth mode - and more.
It will allow any user to search any attached non-system volume if ownership is ignored.


47. What items are shared by default to all users?

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48. How do you share printers with other Mac and Windows users?

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49. What shared items are accessible to any user who connects via FTP?

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50. How are the permissions on the shared folder set to allow local user sharing?
All users can read/write - but only the creator can delete. This uses the sticky bit.
Temp files - spotlight indexes - items in the trash - and any files defined as exempt either by you or by an application.
Using information provided by the dynamic network services discovery protocols. Computers providing services appear as resources whereas service discovery zones or workgroups appear as folders.
Enable Web Sharing in System Preferences