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Test your basic knowledge |
ACSP: Apple Certified Support Professional Os X Support
Start Test
Study First
Subjects
:
certifications
,
it-skills
,
apple
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Security risk with fast user switching?
Authentication is who am I?Authorization is what can I do?
The user's loginwindow process does the following: Request that all user applications quit - quits any user backgroun processes - runs any logout scripts - records the logout to the man system.log - resets device permissions and preferences to defaul
Bonjour and NetBios & WINS
Locally connected volumes are fully accessible to any logged in user.
2. Absolute path
Admins have access to any locally-connected volume whereas standard users can only access their home folders and other user's Public folders.
Full directions to a specific item
Common flags include locked and hidden - Common extended attributes include an items color - spotlight comments - etc.
It will allow any user to search any attached non-system volume if ownership is ignored.
3. How can you identify which apps are installed on a Mac?
It will not load any third party KEXTs - third-party LaunchAgents - LaunchDaemons - StartupItems - fonts - any user login items - or any user specific LaunchAgents.
System Profiler
Too many to list. Hehe.
iSync allows you to sync personal info between Mac OS X apps and peripherals like Palm PDAs - and Bluetooth enabled cell phones.
4. What does iSync do?
iSync allows you to sync personal info between Mac OS X apps and peripherals like Palm PDAs - and Bluetooth enabled cell phones.
The spotlight search service creates index databases of file system metadata so that it can perform normally time-intensive searches nearly instantly.
Common flags include locked and hidden - Common extended attributes include an items color - spotlight comments - etc.
Get Info from Finder or System Profiler
5. How does network service order affect network connectivity?
Universal Access - items for the seeing or hearing impaired - keyboard and mouse difficulties - and are stored in ~/Library/Preferences
Internet traffic goes through the primary interface.
Admins have access to any locally-connected volume whereas standard users can only access their home folders and other user's Public folders.
Resource contention general - an item another user has running. Document contention for document another user has open. Peripheral contention for peripheral in use by another user. Application contention for when an app is designed to be open only on
6. What are some known issues that arise when connecting to network file services?
IP addresses identify the location of a specific network device. Subnet masks are used by network devices to identify their local network range. IPv4 addresses are a 32-bit number represented in 4 groups of four octets separated by periods. 0-255.
Forked files may cause issues for NFS and WebDAV. Also avoid AFP 2 on Windows file servers.
Press the eject button - file>>eject - drag to trash - press eject in the sidebar
Zip files are created with the Finder and are compatible with many OSes. Good for small files & small number of items. Disk Images are created in disk utility.
7. Min hardware requirements for 10.6
It allows Windows XP SP2+ - Vista - and 7 to run natively on the Mac by running a separate partition.
Press the eject button - file>>eject - drag to trash - press eject in the sidebar
1 GB of RAM - 5 GB of disk space - DVD drive - display
AFP - SMB - FTP - NFS - WebDAV
8. How do you use disk utility to burn an optical disk?
Temp files - spotlight indexes - items in the trash - and any files defined as exempt either by you or by an application.
GUID partition table for intel-based macs - Apple-Partition-Map for PPC macs
Drag the disk image into disk utility and press burn
It stores the home folder as an encrypted sparse-bundle disk image
9. What does CUPS do?
Common UNIX Printing System (CUPS) manages all printing and faxing for the system.
Temp files - spotlight indexes - items in the trash - and any files defined as exempt either by you or by an application.
Run the assistant - install windows - install drivers.
May cause data corruption
10. What does the firmware do? What is the POST?
11. How do you further resolve and issue that disappears when the Mac successfully safe-boots?
Bonjour and NetBios & WINS
Find the third-party resource causing the problem. Start in verbose mode and see where the startup fails.
based on the user's current location
It has to copy the entire thing over again on each change.
12. What are the device classes used by Mac OS X to categorize peripherals? What are some examples of each class?
human input devices (HIDs) like keyboards and mice - storage devices like hard drives - printers - scanners - digital cameras - video devices including both input and output - and audio devices.
Enable Web Sharing in System Preferences
Restart the app - try another document - try another user account - check log files - delete caches - replace preferences - and replace app resources.
GUID partition table for intel-based macs - Apple-Partition-Map for PPC macs
13. What does 'ignore volume ownership' do in the Finder?
If the backup volume became full and removed the older item(s).
User preferences are in ~/Library and the format is often Property List - which is just a special XML file.
Drag the disk image into disk utility and press burn
This ignores any ownership rules and will grant any logged-on user unlimited access to the contents of the volume.
14. How does the system determine what app to use to open a file?
Disconnected cable - nonfunctioning port - DHCP issue - DNS issue
Launch Services maintains a database of associated file types and applications.
Users don't traditionally need access to them - and if they do - they can use Terminal.
About this mac or system profiler. System is general release number - build is specific - and serial number represents the machine.
15. What shared items are accessible to any user who connects via FTP?
16. How does resetting a user's password as an admin user affect their keychain?
They're used to combine complex items into individual folders. Packages appear as a single item.
Info pane in Network Utility
GUID partition table for intel-based macs - Apple-Partition-Map for PPC macs
This will not change the keychain. They can either unlock the keychain with the old password to sync them - or create a new keychain.
17. How do kerberos and keychain system differ for managing authentication services?
Individual pieces of information used to define a user such as user ID - UUID - home directory - etc.
Print and Fax or Sharing Preferences. For windows users - you must enable users' password in the SMB file sharing settings in Sharing Preferences.
Devices providing network services broadcast their existence and Mac OS X picks up on these broadcasts and provides a list of services.
Kerberos can only be used to authenticate against kerberized services and is often managed on a network-wide scale.
18. What two dynamic network service discovery protocols are supported by Mac OS X?
Bonjour and NetBios & WINS
All users can read/write - but only the creator can delete. This uses the sticky bit.
Clear-text - encrypted - Kerberos
cp - mv - rm
19. What is authentication and authorization?
Authentication is who am I?Authorization is what can I do?
Apple Menu>> Force Quit - Activity Monitor - Dock contextual menu
/System/Library/LaunchDaemons - /Library/LaunchDaemons - /Library/StartupItems - /etc/rc.local (maybe)
Kerberos can only be used to authenticate against kerberized services and is often managed on a network-wide scale.
20. What are three common authentication methods?
Defines the directions to a specific item in the filesystem
Clear-text - encrypted - Kerberos
A database of information that in some cases can be shared to the network. Account information is the most commonly accessed directory resource.
Full directions to a specific item
21. What are the four erase options in disk utility?
22. Where does spotlight store its metadata index databases? How about the plugins?
23. How does the IP transfer messages between computers on a WAN?
24. What are five application environments supported by Mac OS X and what are they used for?
Core system files - fonts - X11 - nearby & local printers - language translations
The client uses the subnet mask to decide if the client is on the LAN. If it's not on the LAN - then it sends the data to the IP address of the local router. Traffic continues through routers until it reaches the destination.
Cocoa - Carbon - BSD (CLI) - X11 - Java (Cocoa is native - Carbon is based on OS 9 but still provides OS X performance - X11 is a unix windowing environment)
Apple Menu>> Force Quit - Activity Monitor - Dock contextual menu
25. Four prep steps before installing
Check for firmware updates - verify app compatibility - back up files - document critical settings
Cocoa - Carbon - BSD (CLI) - X11 - Java (Cocoa is native - Carbon is based on OS 9 but still provides OS X performance - X11 is a unix windowing environment)
The Dock process starts the DashboardClient process. All widgets run inside one of the two DashboardClient processes.
Zip files are created with the Finder and are compatible with many OSes. Good for small files & small number of items. Disk Images are created in disk utility.
26. What are some common file flags and extended attributes used by Mac OS X?
/System/Library/LaunchDaemons - /Library/LaunchDaemons - /Library/StartupItems - /etc/rc.local (maybe)
The Dock process starts the DashboardClient process. All widgets run inside one of the two DashboardClient processes.
Common flags include locked and hidden - Common extended attributes include an items color - spotlight comments - etc.
1.) Create a plain text file w/ the 2.) Make the first line #!/bin/bash 3.) Change the permissions to allow execution
27. What three methods can be used to select the start-up disk?
Universal Access - items for the seeing or hearing impaired - keyboard and mouse difficulties - and are stored in ~/Library/Preferences
The network service operates or broadcasts on a network port.
Individual pieces of information used to define a user such as user ID - UUID - home directory - etc.
Option key - Startup Disk preference pane in OS X - or the BootCamp utility in Windows.
28. Account attributes
It's a special permission used to define a folder as an append-only destination (only the creator can delete the file he creates)
A driver is a piece of software designed to facilitate the communication between Mac OS X and the peripheral. There are kernel extensions - framework plug-ins - or stand-alone applications.
Individual pieces of information used to define a user such as user ID - UUID - home directory - etc.
GUID partition table for intel-based macs - Apple-Partition-Map for PPC macs
29. How can you limit a user account?
Kerberos tickets are used to validate an account's identity. Kerberos uses ticket-granting-tickets and service tickets. KDC = key distribution center.
It monitors all incoming connections and requests. Connections are allowed on a per-application basis. Advanced options include signing options - stealth mode - and more.
Parental controls
HFS+ (Mac OS X Extended Journaled - Mac OS X Extended Case Sensitive Journaled - Mac OS X Extended) - HFS - UFS - FAT32 - NTFS - UDF
30. What five network file services can you connect to from the Finder's Connect To Server dialog?
Launch Services maintains a database of associated file types and applications.
AFP - SMB - FTP - NFS - WebDAV
Users don't traditionally need access to them - and if they do - they can use Terminal.
Automator is a workflow based application whereas AppleScript is an english-like scripting language
31. Why might a previously backed-up item no longer be available in Time Machine?
This will not change the keychain. They can either unlock the keychain with the old password to sync them - or create a new keychain.
It will allow any user to search any attached non-system volume if ownership is ignored.
If the backup volume became full and removed the older item(s).
Launch Services maintains a database of associated file types and applications.
32. What do the terms interface - protocol - and service mean in relation to computer networks?
IP addresses identify the location of a specific network device. Subnet masks are used by network devices to identify their local network range. IPv4 addresses are a 32-bit number represented in 4 groups of four octets separated by periods. 0-255.
firmware - startup chim or bright flash of power-on light and light gray screen booter - dark gray apple logo on primary display kernel - small gray spinning gear system launchd - bright blue screen
They're used to combine complex items into individual folders. Packages appear as a single item.
Interface is any channel through which networks data can flow. Hardware network interfaces are defined by physical network connections - while virtual network connections are logical network connections on top of hardware connections. Protocol is a s
33. How does the Finder's secure empty trash work?
It does a 7-pass erase.
1 GB of RAM - 5 GB of disk space - DVD drive - display
It starts with a full copy of the system and then it records any changes made to the system and only copies those changes. It creates a simulation of the entire system using hard links for files that didn't change.
Launch Services maintains a database of associated file types and applications.
34. What are the three primary steps for setting up bootcamp?
Client software is used to access services provided by a server
Kerberos tickets are used to validate an account's identity. Kerberos uses ticket-granting-tickets and service tickets. KDC = key distribution center.
Single partition drives are easier to setup initially - but aren't as flexible for admin/maintenance. Multiple can segregate data
Run the assistant - install windows - install drivers.
35. Five types of accounts in 10.6
Check for firmware updates - verify app compatibility - back up files - document critical settings
PostScript Printer Description (PPD) files are printer driver files that instruct the CUPS system on how to communicate with specific printer models.
Standard - Admin - Guest - Sharing-Only - Root
It will not load any third party KEXTs - third-party LaunchAgents - LaunchDaemons - StartupItems - fonts - any user login items - or any user specific LaunchAgents.
36. Path
Defines the directions to a specific item in the filesystem
File>>Create Burn Folder and drag items in then press burn. OR Insert blank media and choose new Burn Folder
System Profiler
Every home folder has the public folder and dropbox folder whereas all other home folders are protected.
37. What is a device driver? What three primary types of device drivers are there?
Applications - Library - System - Users
The loginwindow process logs all users out and then tells the kernel to quit all remaining system processes.
A driver is a piece of software designed to facilitate the communication between Mac OS X and the peripheral. There are kernel extensions - framework plug-ins - or stand-alone applications.
Securely stores passwords - form-fills - etc.
38. Four methods to access CLI
It stores the home folder as an encrypted sparse-bundle disk image
Access is based on the local filesystem. They'll start in their home folder but can traverse anywhere they have permission to do so.
Terminal - Single User Mode - >Console from login window - SSH
It monitors all incoming connections and requests. Connections are allowed on a per-application basis. Advanced options include signing options - stealth mode - and more.
39. How do you share printers with other Mac and Windows users?
40. Default install packages
User preferences are in ~/Library and the format is often Property List - which is just a special XML file.
Core system files - fonts - X11 - nearby & local printers - language translations
GUID partition table for intel-based macs - Apple-Partition-Map for PPC macs
It monitors all incoming connections and requests. Connections are allowed on a per-application basis. Advanced options include signing options - stealth mode - and more.
41. What functionality does 10.6 support with AppleTalk?
Used to make the filesystem appear less complex. Data forks and resource forks are combined to appear as a single item. They have fallen out because they're not compatible with non Mac-OS volumes and are not extensible.
Nothing.
Prevents users from using the reset password utility on the os x install dvd because they cannot boot from it.
Option key - Startup Disk preference pane in OS X - or the BootCamp utility in Windows.
42. What is Rosetta and what types of items are not supported by Rosetta?
human input devices (HIDs) like keyboards and mice - storage devices like hard drives - printers - scanners - digital cameras - video devices including both input and output - and audio devices.
Run PPC based apps on newer Intel macs. It does not support pre-OS X apps - the Classic environment - PPC screen-savers - PPC preference panes - G5 specific apps - PPC kernel extensions - some Java apps
It's a special permission used to define a folder as an append-only destination (only the creator can delete the file he creates)
Every home folder has the public folder and dropbox folder whereas all other home folders are protected.
43. What is the difference between safe boot - safe mode - and safe login?
Safe boot refers to when the system is starting up - safe mode is when the system is actually running - and safe login is when the system starts up the user session.
Finder get info - command line run ls -l
Get Info from Finder or System Profiler
Used to make the filesystem appear less complex. Data forks and resource forks are combined to appear as a single item. They have fallen out because they're not compatible with non Mac-OS volumes and are not extensible.
44. How does the default organization of the filesystem allow users to safely share local files and folder?
PostScript Printer Description (PPD) files are printer driver files that instruct the CUPS system on how to communicate with specific printer models.
extensions - tied to the kernel to provide hardware support - frameworks - shared code libraries - fonts - preference files - configuration info - Launch Agents and Launch Daemons - used by launchd to provide auto-starting services - logs - contain d
Press the eject button - file>>eject - drag to trash - press eject in the sidebar
Every home folder has the public folder and dropbox folder whereas all other home folders are protected.
45. What are the visual or audible cues for each system initialization stage?
System launchd is responsible for starting every single system process. It manages system initialization and launches loginwindow.
Locally connected volumes are fully accessible to any logged in user.
firmware - startup chim or bright flash of power-on light and light gray screen booter - dark gray apple logo on primary display kernel - small gray spinning gear system launchd - bright blue screen
Press the eject button - file>>eject - drag to trash - press eject in the sidebar
46. How do you use the finder's burn folder feature?
File>>Create Burn Folder and drag items in then press burn. OR Insert blank media and choose new Burn Folder
It has to copy the entire thing over again on each change.
Automator is a workflow based application whereas AppleScript is an english-like scripting language
AFP - SMB - FTP - NFS - WebDAV
47. Relative path
48. What are four common issues that can interrupt network services on a Mac OS X computer?
Run the assistant - install windows - install drivers.
Apple Menu>> Force Quit - Activity Monitor - Dock contextual menu
Check for firmware updates - verify app compatibility - back up files - document critical settings
Disconnected cable - nonfunctioning port - DHCP issue - DNS issue
49. What is a Kerberos Ticket and KDC?
50. What are the min sys req for BootCamp?
They're used to combine complex items into individual folders. Packages appear as a single item.
Securely stores passwords - form-fills - etc.
Intel - directly attached input devices - 10.5 or later - all new firmware updates - 10.5 or greater install disc - 10 gigs of free space - 2 GB or more of RAM
They're stored at the root of every volume in a /.Spotlight-V100 folder. A fileVault user's database is stored in his vault in his home user. Mail is in ~/Library/Mail/Mail Envelope. Spotlight plugins can be in any library folder in a folder called S