Test your basic knowledge |

ACSP: Apple Certified Support Professional Os X Support

Subjects : certifications, it-skills, apple

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What are the device classes used by Mac OS X to categorize peripherals? What are some examples of each class?
They're used to combine complex items into individual folders. Packages appear as a single item.
A database of information that in some cases can be shared to the network. Account information is the most commonly accessed directory resource.
human input devices (HIDs) like keyboards and mice - storage devices like hard drives - printers - scanners - digital cameras - video devices including both input and output - and audio devices.
If the backup volume became full and removed the older item(s).

2. What is the relationship between a network service and a network port?
Describe containers in the file system
Set the mac's network identification - enable the desired service - define access.System preferences >> Sharing
The network service operates or broadcasts on a network port.
Common UNIX Printing System (CUPS) manages all printing and faxing for the system.

3. Security risks & account types
ls
Locally connected volumes are fully accessible to any logged in user.
If a known master password is reset - existing accounts are not negatively affected. If the master is reset because it was lost - however - preexisting accounts cannot be reset by the new password until the old FileVault passwords are reset.
Root has unlimited access - Admin can change system files & settings - guest can dump tons of files

4. What process or processes are responsible for dashboard widgets?
It stores the home folder as an encrypted sparse-bundle disk image
System Profiler - Disk Utility - Reset Password Utility - Firmware Password - Restore from Time Machine Backup - Startup Disk - Terminal - Network Utility
The Dock process starts the DashboardClient process. All widgets run inside one of the two DashboardClient processes.
It allows Windows XP SP2+ - Vista - and 7 to run natively on the Mac by running a separate partition.

5. What is the relationship between clients and servers as it relates to network service access?
Client software is used to access services provided by a server
/System/Library/LaunchDaemons - /Library/LaunchDaemons - /Library/StartupItems - /etc/rc.local (maybe)
It's used to verify or repair the directory structure of a volume which contains all the information used to locate files and folders on the volume.
Internet traffic goes through the primary interface.

6. How can you identify which apps are installed on a Mac?
Users' public folders
System Profiler
It addresses the outgoing packets based on the destination device's MAC address
computer hostname - working directory - user account

7. How can you identify the MAC Addresses for all of the Mac's network interfaces?
Single partition drives are easier to setup initially - but aren't as flexible for admin/maintenance. Multiple can segregate data
Interface is any channel through which networks data can flow. Hardware network interfaces are defined by physical network connections - while virtual network connections are logical network connections on top of hardware connections. Protocol is a s
They're stored at the root of every volume in a /.Spotlight-V100 folder. A fileVault user's database is stored in his vault in his home user. Mail is in ~/Library/Mail/Mail Envelope. Spotlight plugins can be in any library folder in a folder called S
Info pane in Network Utility

8. How does the spotlight search service use metadata?
It starts with a full copy of the system and then it records any changes made to the system and only copies those changes. It creates a simulation of the entire system using hard links for files that didn't change.
Your Mac provides network routing NAT - DHCP - and DNS forwarding services for any device connected. When sharing AirPort - you can specify and SSID - channel - and WEP settings.
The spotlight search service creates index databases of file system metadata so that it can perform normally time-intensive searches nearly instantly.
Screen sharing - remote login - remote management - remote apple events - and Xgrid sharing

9. What role does loginwindow serve in system start-up?
Check for firmware updates - verify app compatibility - back up files - document critical settings
Individual pieces of information used to define a user such as user ID - UUID - home directory - etc.
loginwindow displays the login window and then sets up and manages the GUI user environment.
It addresses the outgoing packets based on the destination device's MAC address

10. What are the primary differences between local - network - and mobile accounts?
firmware - startup chim or bright flash of power-on light and light gray screen booter - dark gray apple logo on primary display kernel - small gray spinning gear system launchd - bright blue screen
It will not load any third party KEXTs - third-party LaunchAgents - LaunchDaemons - StartupItems - fonts - any user login items - or any user specific LaunchAgents.
Local accounts are just for that Mac - network accounts are available anywhere on the network - and Mobile accounts create a cached local copy of a network account for offline access.
To run commands as the root user

11. What files are associated with the computer's website? What about the users' websites?
File>>Create Burn Folder and drag items in then press burn. OR Insert blank media and choose new Burn Folder
AFP - SMB - FTP - NFS - WebDAV
The computer's website files are located in /Library/WebServer/Documents and each users' is inside ~/Sites
Run PPC based apps on newer Intel macs. It does not support pre-OS X apps - the Classic environment - PPC screen-savers - PPC preference panes - G5 specific apps - PPC kernel extensions - some Java apps

12. How does file system journaling work?
May cause data corruption
Universal Access - items for the seeing or hearing impaired - keyboard and mouse difficulties - and are stored in ~/Library/Preferences
It records what file operations are in progress at any given moment. If a power failure or system crash occurs - it can verify the integrity by replaying the journal.
Don't erase data - zero out the data - 7-pass erase - 35-pass erase

13. What are four advantages of using network directory services to store account information?
1.) User accounts not tied to individual Macs 2.) Same user account for multiple services 3.) Kerberos SSO 4.) Define user/comp settings in a single location
1 GB of RAM - 5 GB of disk space - DVD drive - display
Universal Access - items for the seeing or hearing impaired - keyboard and mouse difficulties - and are stored in ~/Library/Preferences
Full directions to a specific item

14. What items are not loaded when Mac OS X safe boots?
1.) User accounts not tied to individual Macs 2.) Same user account for multiple services 3.) Kerberos SSO 4.) Define user/comp settings in a single location
Terminal - Single User Mode - >Console from login window - SSH
cp - mv - rm
It will not load any third party KEXTs - third-party LaunchAgents - LaunchDaemons - StartupItems - fonts - any user login items - or any user specific LaunchAgents.

15. How does resetting a user's password as an admin user affect their keychain?
Documents - Movies - Music - Pictures - Library - Downloads - Desktop - Public - Sites
This will not change the keychain. They can either unlock the keychain with the old password to sync them - or create a new keychain.
They're used to combine complex items into individual folders. Packages appear as a single item.
The client uses the subnet mask to decide if the client is on the LAN. If it's not on the LAN - then it sends the data to the IP address of the local router. Traffic continues through routers until it reaches the destination.

16. What are the visual or audible cues for each system initialization stage?
cat - less
It monitors all incoming connections and requests. Connections are allowed on a per-application basis. Advanced options include signing options - stealth mode - and more.
firmware - startup chim or bright flash of power-on light and light gray screen booter - dark gray apple logo on primary display kernel - small gray spinning gear system launchd - bright blue screen
Common UNIX Printing System (CUPS) manages all printing and faxing for the system.

17. What happens during system shutdown?
The loginwindow process logs all users out and then tells the kernel to quit all remaining system processes.
Client software is used to access services provided by a server
Devices providing network services broadcast their existence and Mac OS X picks up on these broadcasts and provides a list of services.
Locally connected volumes are fully accessible to any logged in user.

18. How does the IP transfer messages between computers on a WAN?
The status indicator lights - Green - yellow - red.
The client uses the subnet mask to decide if the client is on the LAN. If it's not on the LAN - then it sends the data to the IP address of the local router. Traffic continues through routers until it reaches the destination.
Start the name with a . - or enable the hidden file flag.
The firmware initializes the Mac's hardware and and locates the booter file on the system volume. The Power-On Self Test (POST) checks for basic hardware functionality.

19. Which two commands can read text files?
computer hostname - working directory - user account
This ignores any ownership rules and will grant any logged-on user unlimited access to the contents of the volume.
The spotlight search service creates index databases of file system metadata so that it can perform normally time-intensive searches nearly instantly.
cat - less

20. How does the IP addresses use the MAC address to send messages between computers on a LAN?
It addresses the outgoing packets based on the destination device's MAC address
So they can navigate to the public or sites folder
Start the name with a . - or enable the hidden file flag.
Hold down T on boot - allows the mac to be turned into a very large - and expensive - external hard drive or disc drive.

21. What is the sticky bit?
It's a special permission used to define a folder as an append-only destination (only the creator can delete the file he creates)
Option key - Startup Disk preference pane in OS X - or the BootCamp utility in Windows.
Nothing.
Press the eject button - file>>eject - drag to trash - press eject in the sidebar

22. What are they advantages of code-signing?
Interface is any channel through which networks data can flow. Hardware network interfaces are defined by physical network connections - while virtual network connections are logical network connections on top of hardware connections. Protocol is a s
Option key - Startup Disk preference pane in OS X - or the BootCamp utility in Windows.
Code signed items include a digital signature that the system can use to verify the authenticity and integrity of the application or process and its resources.
It enacts itself any time an App crashes or hangs indefinitely. It send an error report and any comments to Apple.

23. How does the Finder's secure empty trash work?
Clear-text - encrypted - Kerberos
It does a 7-pass erase.
Start the name with a . - or enable the hidden file flag.
Defines the directions to a specific item in the filesystem

24. Why does the Finder hider certain folders at the root of the system volume?
Apple Menu>> Force Quit - Activity Monitor - Dock contextual menu
Common UNIX Printing System (CUPS) manages all printing and faxing for the system.
Users don't traditionally need access to them - and if they do - they can use Terminal.
The Dock process starts the DashboardClient process. All widgets run inside one of the two DashboardClient processes.

25. What is a device driver? What three primary types of device drivers are there?
It addresses the outgoing packets based on the destination device's MAC address
A driver is a piece of software designed to facilitate the communication between Mac OS X and the peripheral. There are kernel extensions - framework plug-ins - or stand-alone applications.
1.) User accounts not tied to individual Macs 2.) Same user account for multiple services 3.) Kerberos SSO 4.) Define user/comp settings in a single location
1.) Create a plain text file w/ the 2.) Make the first line #!/bin/bash 3.) Change the permissions to allow execution

26. How do you share printers with other Mac and Windows users?
Code signed items include a digital signature that the system can use to verify the authenticity and integrity of the application or process and its resources.
Check for firmware updates - verify app compatibility - back up files - document critical settings
Run PPC based apps on newer Intel macs. It does not support pre-OS X apps - the Classic environment - PPC screen-savers - PPC preference panes - G5 specific apps - PPC kernel extensions - some Java apps
Print and Fax or Sharing Preferences. For windows users - you must enable users' password in the SMB file sharing settings in Sharing Preferences.

27. How are items inside the Finder's Network folder populated?
Using information provided by the dynamic network services discovery protocols. Computers providing services appear as resources whereas service discovery zones or workgroups appear as folders.
Review network preferences - review network utility preferences - and attempt to connect to different network services
The DNS Service is used to translate host names to IP addresses via forward lookups and IP addresses to domain names via reverse lookups.
Firmware - booter - kernel - and system launchd. Primary user environment stages are loginwindow - user launchd - and user environment.

28. What does Mac OS X use bundles or packages for?
They're used to combine complex items into individual folders. Packages appear as a single item.
A database of information that in some cases can be shared to the network. Account information is the most commonly accessed directory resource.
It will allow any user to search any attached non-system volume if ownership is ignored.
Admins have access to any locally-connected volume whereas standard users can only access their home folders and other user's Public folders.

29. What are some security concerns with spotlight?
It will allow any user to search any attached non-system volume if ownership is ignored.
Cocoa - Carbon - BSD (CLI) - X11 - Java (Cocoa is native - Carbon is based on OS 9 but still provides OS X performance - X11 is a unix windowing environment)
loginwindow displays the login window and then sets up and manages the GUI user environment.
It enacts itself any time an App crashes or hangs indefinitely. It send an error report and any comments to Apple.

30. What is the purpose of IP addresses and subnet masks? What is their format?
Enable Web Sharing in System Preferences
IP addresses identify the location of a specific network device. Subnet masks are used by network devices to identify their local network range. IPv4 addresses are a 32-bit number represented in 4 groups of four octets separated by periods. 0-255.
1 GB of RAM - 5 GB of disk space - DVD drive - display
It's a special permission used to define a folder as an append-only destination (only the creator can delete the file he creates)

31. What is the potential side effect of improperly unmounting or ejecting a volume?
Finder get info - command line run ls -l
May cause data corruption
Local accounts are just for that Mac - network accounts are available anywhere on the network - and Mobile accounts create a cached local copy of a network account for offline access.
It enacts itself any time an App crashes or hangs indefinitely. It send an error report and any comments to Apple.

32. What 3 types of resource contention issues can occur when fast user switching is enabled?
The user's loginwindow process does the following: Request that all user applications quit - quits any user backgroun processes - runs any logout scripts - records the logout to the man system.log - resets device permissions and preferences to defaul
Standard - Admin - Guest - Sharing-Only - Root
Resource contention general - an item another user has running. Document contention for document another user has open. Peripheral contention for peripheral in use by another user. Application contention for when an app is designed to be open only on
Run the assistant - install windows - install drivers.

33. How are the permissions on the shared folder set to allow local user sharing?
Terminal - Single User Mode - >Console from login window - SSH
Every home folder has the public folder and dropbox folder whereas all other home folders are protected.
All users can read/write - but only the creator can delete. This uses the sticky bit.
1.) Try another account 2.) Reset the account password 3.) Verify directory service connectivity 4) Verify kerberos authentication & config 5.) Check directory service log files

34. What are some common file flags and extended attributes used by Mac OS X?
Common flags include locked and hidden - Common extended attributes include an items color - spotlight comments - etc.
If the backup volume became full and removed the older item(s).
The DNS Service is used to translate host names to IP addresses via forward lookups and IP addresses to domain names via reverse lookups.
Users' public folders

35. What are the two primary automation technologies for the GUI?
Universal Access - items for the seeing or hearing impaired - keyboard and mouse difficulties - and are stored in ~/Library/Preferences
Automator is a workflow based application whereas AppleScript is an english-like scripting language
Safe boot refers to when the system is starting up - safe mode is when the system is actually running - and safe login is when the system starts up the user session.
It will allow any user to search any attached non-system volume if ownership is ignored.

36. What role does system launchd play in the system start-up?
System launchd is responsible for starting every single system process. It manages system initialization and launches loginwindow.
More options than GUI - bypass finder restrictions - root access - remote ssh is invisible to users - automation easy with scripting - easy combining with ARD
Automator is a workflow based application whereas AppleScript is an english-like scripting language
Bonjour and NetBios & WINS

37. Where are preferences stored? What format is generally used?
Info pane in Network Utility
They're stored at the root of every volume in a /.Spotlight-V100 folder. A fileVault user's database is stored in his vault in his home user. Mail is in ~/Library/Mail/Mail Envelope. Spotlight plugins can be in any library folder in a folder called S
User preferences are in ~/Library and the format is often Property List - which is just a special XML file.
System Profiler

38. How is the DOmain Name Service used to facilitate network naming?
The DNS Service is used to translate host names to IP addresses via forward lookups and IP addresses to domain names via reverse lookups.
Check for firmware updates - verify app compatibility - back up files - document critical settings
Local accounts are just for that Mac - network accounts are available anywhere on the network - and Mobile accounts create a cached local copy of a network account for offline access.
Print and Fax or Sharing Preferences. For windows users - you must enable users' password in the SMB file sharing settings in Sharing Preferences.

39. What four Directory Service types can used in Mac OS X?
Local - BSD Flat File and NIS - LDAPv3 - AD
cp - mv - rm
AFP - SMB - FTP - NFS - WebDAV
Core system files - fonts - X11 - nearby & local printers - language translations

40. What happens during user log-out?
Hold down shift on startup
ls
The user's loginwindow process does the following: Request that all user applications quit - quits any user backgroun processes - runs any logout scripts - records the logout to the man system.log - resets device permissions and preferences to defaul
It monitors all incoming connections and requests. Connections are allowed on a per-application basis. Advanced options include signing options - stealth mode - and more.

41. Account attributes
Individual pieces of information used to define a user such as user ID - UUID - home directory - etc.
AFP - SMB - FTP - NFS - WebDAV
cat - less
It stores the home folder as an encrypted sparse-bundle disk image

42. How do you use the finder's burn folder feature?
Individual pieces of information used to define a user such as user ID - UUID - home directory - etc.
Run the assistant - install windows - install drivers.
command - options - arguments
File>>Create Burn Folder and drag items in then press burn. OR Insert blank media and choose new Burn Folder

43. Best command to list items in a folder?
It does a 7-pass erase.
Run the assistant - install windows - install drivers.
ls
Using information provided by the dynamic network services discovery protocols. Computers providing services appear as resources whereas service discovery zones or workgroups appear as folders.

44. How is Disk utility's verify and repair feature used?
System Profiler - Disk Utility - Reset Password Utility - Firmware Password - Restore from Time Machine Backup - Startup Disk - Terminal - Network Utility
computer hostname - working directory - user account
1.) Try another account 2.) Reset the account password 3.) Verify directory service connectivity 4) Verify kerberos authentication & config 5.) Check directory service log files
It's used to verify or repair the directory structure of a volume which contains all the information used to locate files and folders on the volume.

45. Three minium requirements for creating a command line script
Used to make the filesystem appear less complex. Data forks and resource forks are combined to appear as a single item. They have fallen out because they're not compatible with non Mac-OS volumes and are not extensible.
1.) Create a plain text file w/ the 2.) Make the first line #!/bin/bash 3.) Change the permissions to allow execution
firmware - startup chim or bright flash of power-on light and light gray screen booter - dark gray apple logo on primary display kernel - small gray spinning gear system launchd - bright blue screen
The system keeps applications from interfering with one another by segregating their memory using protected memory. 64 bit memory addressing allows apps to directly access more than 4 GB of ram.

46. How does Mac OS X's built-in firewall work? What advanced firewall settings are available?
Run the assistant - install windows - install drivers.
It monitors all incoming connections and requests. Connections are allowed on a per-application basis. Advanced options include signing options - stealth mode - and more.
Launch Services maintains a database of associated file types and applications.
Find the third-party resource causing the problem. Start in verbose mode and see where the startup fails.

47. Default install packages
Core system files - fonts - X11 - nearby & local printers - language translations
System launchd is responsible for starting every single system process. It manages system initialization and launches loginwindow.
Defines the directions to a specific item in the filesystem
Client software is used to access services provided by a server

48. How does the system determine what app to use to open a file?
Zip files are created with the Finder and are compatible with many OSes. Good for small files & small number of items. Disk Images are created in disk utility.
Launch Services maintains a database of associated file types and applications.
If the DHCP request goes unanswered - it'll get a self-assigned IP in the 169.254 range.
Review network preferences - review network utility preferences - and attempt to connect to different network services

49. 3 Default items in CLI prompt
Standard - Admin - Guest - Sharing-Only - Root
Run PPC based apps on newer Intel macs. It does not support pre-OS X apps - the Classic environment - PPC screen-savers - PPC preference panes - G5 specific apps - PPC kernel extensions - some Java apps
computer hostname - working directory - user account
Drag the disk image into disk utility and press burn

50. What are three common troubleshooting techniques for issues involving failure to connect to network services?
Root has unlimited access - Admin can change system files & settings - guest can dump tons of files
Review network preferences - review network utility preferences - and attempt to connect to different network services
1.) Try another account 2.) Reset the account password 3.) Verify directory service connectivity 4) Verify kerberos authentication & config 5.) Check directory service log files
Locally connected volumes are fully accessible to any logged in user.

Test your basic knowledge |

ACSP: Apple Certified Support Professional Os X Support

Communication skills, Self help skills, Self improvement skills, Productivity skills, Writing skills, Business skills, Thinking skills & More...

502 Pages | Only $12 | PDF / EPub, Kindle Ready

Top Scores

Link to This Test

Related Subjects