ACSP: Apple Certified Support Professional Os X Support

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What client-sharing services can Mac OS X provide?
Screen sharing - remote login - remote management - remote apple events - and Xgrid sharing
Interface is any channel through which networks data can flow. Hardware network interfaces are defined by physical network connections - while virtual network connections are logical network connections on top of hardware connections. Protocol is a s
Individual pieces of information used to define a user such as user ID - UUID - home directory - etc.
Get Info from Finder or System Profiler


2. What are seven common types of resources Mac OS X can access from a directory service?
User accounts - user groups - computer accounts - computer groups - network file mounts - management settings - and collaboration information.
It will allow any user to search any attached non-system volume if ownership is ignored.
Print and Fax or Sharing Preferences. For windows users - you must enable users' password in the SMB file sharing settings in Sharing Preferences.
iSync allows you to sync personal info between Mac OS X apps and peripherals like Palm PDAs - and Bluetooth enabled cell phones.


3. Utilities available from OS X install DVD
It stores the home folder as an encrypted sparse-bundle disk image
System Profiler - Disk Utility - Reset Password Utility - Firmware Password - Restore from Time Machine Backup - Startup Disk - Terminal - Network Utility
The system keeps applications from interfering with one another by segregating their memory using protected memory. 64 bit memory addressing allows apps to directly access more than 4 GB of ram.
Root has unlimited access - Admin can change system files & settings - guest can dump tons of files


4. What items are shared by default to all users?

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5. What do the terms interface - protocol - and service mean in relation to computer networks?
Local accounts are just for that Mac - network accounts are available anywhere on the network - and Mobile accounts create a cached local copy of a network account for offline access.
Interface is any channel through which networks data can flow. Hardware network interfaces are defined by physical network connections - while virtual network connections are logical network connections on top of hardware connections. Protocol is a s
Client software is used to access services provided by a server
If the DHCP request goes unanswered - it'll get a self-assigned IP in the 169.254 range.


6. How do you share printers with other Mac and Windows users?

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7. How can you limit a user account?
Screen sharing - remote login - remote management - remote apple events - and Xgrid sharing
Finder shows only 4 different permissions options: read/write - read-only - write-only - and no access. Terminal can show you any possible combination.
Parental controls
Authentication is who am I?Authorization is what can I do?


8. How do you further resolve and issue that disappears when the Mac successfully safe-boots?
Find the third-party resource causing the problem. Start in verbose mode and see where the startup fails.
firmware - startup chim or bright flash of power-on light and light gray screen booter - dark gray apple logo on primary display kernel - small gray spinning gear system launchd - bright blue screen
extensions - tied to the kernel to provide hardware support - frameworks - shared code libraries - fonts - preference files - configuration info - Launch Agents and Launch Daemons - used by launchd to provide auto-starting services - logs - contain d
Enable Web Sharing in System Preferences


9. What are four advantages of using network directory services to store account information?
Launch daemons and startup items are launched during system initialization by the system launchd process on behalf of root. Launch agents and login items are opened during the initialization of the GUI environment by the user's launchd process.
Users' public folders
The spotlight search service creates index databases of file system metadata so that it can perform normally time-intensive searches nearly instantly.
1.) User accounts not tied to individual Macs 2.) Same user account for multiple services 3.) Kerberos SSO 4.) Define user/comp settings in a single location


10. What 4 methods can be used to eject a volume from the finder?
Press the eject button - file>>eject - drag to trash - press eject in the sidebar
iSync allows you to sync personal info between Mac OS X apps and peripherals like Palm PDAs - and Bluetooth enabled cell phones.
Review network preferences - review network utility preferences - and attempt to connect to different network services
Start the name with a . - or enable the hidden file flag.


11. What 3 types of resource contention issues can occur when fast user switching is enabled?
Resource contention general - an item another user has running. Document contention for document another user has open. Peripheral contention for peripheral in use by another user. Application contention for when an app is designed to be open only on
loginwindow displays the login window and then sets up and manages the GUI user environment.
The computer's website files are located in /Library/WebServer/Documents and each users' is inside ~/Sites
It's a special permission used to define a folder as an append-only destination (only the creator can delete the file he creates)


12. Account attributes
Individual pieces of information used to define a user such as user ID - UUID - home directory - etc.
Firmware - booter - kernel - and system launchd. Primary user environment stages are loginwindow - user launchd - and user environment.
Single partition drives are easier to setup initially - but aren't as flexible for admin/maintenance. Multiple can segregate data
The client uses the subnet mask to decide if the client is on the LAN. If it's not on the LAN - then it sends the data to the IP address of the local router. Traffic continues through routers until it reaches the destination.


13. What are five common directory services and authentication services troubleshooting techniques?
Prevents users from using the reset password utility on the os x install dvd because they cannot boot from it.
1.) Try another account 2.) Reset the account password 3.) Verify directory service connectivity 4) Verify kerberos authentication & config 5.) Check directory service log files
Securely stores passwords - form-fills - etc.
based on the user's current location


14. What are six common system resources? What purpose does each one serve and where are they located?
They're used to combine complex items into individual folders. Packages appear as a single item.
extensions - tied to the kernel to provide hardware support - frameworks - shared code libraries - fonts - preference files - configuration info - Launch Agents and Launch Daemons - used by launchd to provide auto-starting services - logs - contain d
This will not change the keychain. They can either unlock the keychain with the old password to sync them - or create a new keychain.
Press the eject button - file>>eject - drag to trash - press eject in the sidebar


15. What backup destinations does Time Machine support?
It enacts itself any time an App crashes or hangs indefinitely. It send an error report and any comments to Apple.
It records what file operations are in progress at any given moment. If a power failure or system crash occurs - it can verify the integrity by replaying the journal.
System launchd is responsible for starting every single system process. It manages system initialization and launches loginwindow.
Any Mac OS X Extended volume including volumes from disk images stored on an AFP share on OS X Server.


16. What is Rosetta and what types of items are not supported by Rosetta?
System launchd is responsible for starting every single system process. It manages system initialization and launches loginwindow.
Run PPC based apps on newer Intel macs. It does not support pre-OS X apps - the Classic environment - PPC screen-savers - PPC preference panes - G5 specific apps - PPC kernel extensions - some Java apps
1 GB of RAM - 5 GB of disk space - DVD drive - display
Parental controls


17. What is the sticky bit?

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18. How does the default organization of the filesystem allow users to safely share local files and folder?
The DNS Service is used to translate host names to IP addresses via forward lookups and IP addresses to domain names via reverse lookups.
Every home folder has the public folder and dropbox folder whereas all other home folders are protected.
Print and Fax or Sharing Preferences. For windows users - you must enable users' password in the SMB file sharing settings in Sharing Preferences.
Resource contention general - an item another user has running. Document contention for document another user has open. Peripheral contention for peripheral in use by another user. Application contention for when an app is designed to be open only on


19. What are three common troubleshooting techniques for issues involving failure to connect to network services?
Review network preferences - review network utility preferences - and attempt to connect to different network services
User preferences are in ~/Library and the format is often Property List - which is just a special XML file.
Users' public folders
iSync allows you to sync personal info between Mac OS X apps and peripherals like Palm PDAs - and Bluetooth enabled cell phones.


20. Five types of accounts in 10.6
System Profiler - Disk Utility - Reset Password Utility - Firmware Password - Restore from Time Machine Backup - Startup Disk - Terminal - Network Utility
Root has unlimited access - Admin can change system files & settings - guest can dump tons of files
Standard - Admin - Guest - Sharing-Only - Root
Launch daemons and startup items are launched during system initialization by the system launchd process on behalf of root. Launch agents and login items are opened during the initialization of the GUI environment by the user's launchd process.


21. How are the permissions on the shared folder set to allow local user sharing?
It's used to verify or repair the directory structure of a volume which contains all the information used to locate files and folders on the volume.
The client uses the subnet mask to decide if the client is on the LAN. If it's not on the LAN - then it sends the data to the IP address of the local router. Traffic continues through routers until it reaches the destination.
All users can read/write - but only the creator can delete. This uses the sticky bit.
cat - less


22. Four prep steps before installing
Safe boot refers to when the system is starting up - safe mode is when the system is actually running - and safe login is when the system starts up the user session.
Check for firmware updates - verify app compatibility - back up files - document critical settings
ls
1.) User accounts not tied to individual Macs 2.) Same user account for multiple services 3.) Kerberos SSO 4.) Define user/comp settings in a single location


23. What system preference enables the accessibility features of OS X - what are they - and where are the preferences stored?
Universal Access - items for the seeing or hearing impaired - keyboard and mouse difficulties - and are stored in ~/Library/Preferences
The DNS Service is used to translate host names to IP addresses via forward lookups and IP addresses to domain names via reverse lookups.
It will not load any third party KEXTs - third-party LaunchAgents - LaunchDaemons - StartupItems - fonts - any user login items - or any user specific LaunchAgents.
Apple Menu>> Force Quit - Activity Monitor - Dock contextual menu


24. What are they advantages of code-signing?
System launchd is responsible for starting every single system process. It manages system initialization and launches loginwindow.
Code signed items include a digital signature that the system can use to verify the authenticity and integrity of the application or process and its resources.
Run the assistant - install windows - install drivers.
Access is based on the local filesystem. They'll start in their home folder but can traverse anywhere they have permission to do so.


25. What are PPD files responsible for?
PostScript Printer Description (PPD) files are printer driver files that instruct the CUPS system on how to communicate with specific printer models.
Start the name with a . - or enable the hidden file flag.
The spotlight search service creates index databases of file system metadata so that it can perform normally time-intensive searches nearly instantly.
Individual pieces of information used to define a user such as user ID - UUID - home directory - etc.


26. How do you provide Mac OS X file sharing services so that other computers can access them?

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27. What does Mac OS X use bundles or packages for?

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28. How does network service order affect network connectivity?
1 GB of RAM - 5 GB of disk space - DVD drive - display
System Profiler - Disk Utility - Reset Password Utility - Firmware Password - Restore from Time Machine Backup - Startup Disk - Terminal - Network Utility
Documents - Movies - Music - Pictures - Library - Downloads - Desktop - Public - Sites
Internet traffic goes through the primary interface.


29. How does the IP transfer messages between computers on a WAN?

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30. What are some security concerns with spotlight?
It will allow any user to search any attached non-system volume if ownership is ignored.
Documents - Movies - Music - Pictures - Library - Downloads - Desktop - Public - Sites
Kerberos tickets are used to validate an account's identity. Kerberos uses ticket-granting-tickets and service tickets. KDC = key distribution center.
The status indicator lights - Green - yellow - red.


31. What interfaces and protocols are supported by default in in Mac OS X?
About this mac or system profiler. System is general release number - build is specific - and serial number represents the machine.
Find the third-party resource causing the problem. Start in verbose mode and see where the startup fails.
Common flags include locked and hidden - Common extended attributes include an items color - spotlight comments - etc.
Too many to list. Hehe.


32. What are the differences between ZIP archives and Disk Images?
Single partition drives are easier to setup initially - but aren't as flexible for admin/maintenance. Multiple can segregate data
ls
Screen sharing - remote login - remote management - remote apple events - and Xgrid sharing
Zip files are created with the Finder and are compatible with many OSes. Good for small files & small number of items. Disk Images are created in disk utility.


33. What shared items are accessible to an administrator who connects via AFP or SMB? What about a standard user?

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34. What are the primary differences between local - network - and mobile accounts?
Local accounts are just for that Mac - network accounts are available anywhere on the network - and Mobile accounts create a cached local copy of a network account for offline access.
It will not load any third party KEXTs - third-party LaunchAgents - LaunchDaemons - StartupItems - fonts - any user login items - or any user specific LaunchAgents.
The client uses the subnet mask to decide if the client is on the LAN. If it's not on the LAN - then it sends the data to the IP address of the local router. Traffic continues through routers until it reaches the destination.
More options than GUI - bypass finder restrictions - root access - remote ssh is invisible to users - automation easy with scripting - easy combining with ARD


35. What are five application environments supported by Mac OS X and what are they used for?
human input devices (HIDs) like keyboards and mice - storage devices like hard drives - printers - scanners - digital cameras - video devices including both input and output - and audio devices.
cp - mv - rm
Admins have access to any locally-connected volume whereas standard users can only access their home folders and other user's Public folders.
Cocoa - Carbon - BSD (CLI) - X11 - Java (Cocoa is native - Carbon is based on OS 9 but still provides OS X performance - X11 is a unix windowing environment)


36. 6 Reasons to use the CLI
Interface is any channel through which networks data can flow. Hardware network interfaces are defined by physical network connections - while virtual network connections are logical network connections on top of hardware connections. Protocol is a s
Firmware - booter - kernel - and system launchd. Primary user environment stages are loginwindow - user launchd - and user environment.
More options than GUI - bypass finder restrictions - root access - remote ssh is invisible to users - automation easy with scripting - easy combining with ARD
Access is based on the local filesystem. They'll start in their home folder but can traverse anywhere they have permission to do so.


37. How do you use the finder's burn folder feature?
File>>Create Burn Folder and drag items in then press burn. OR Insert blank media and choose new Burn Folder
The user's loginwindow process does the following: Request that all user applications quit - quits any user backgroun processes - runs any logout scripts - records the logout to the man system.log - resets device permissions and preferences to defaul
Nothing.
Get Info from Finder or System Profiler


38. What does 'ignore volume ownership' do in the Finder?
This ignores any ownership rules and will grant any logged-on user unlimited access to the contents of the volume.
1.) Try another account 2.) Reset the account password 3.) Verify directory service connectivity 4) Verify kerberos authentication & config 5.) Check directory service log files
Enable Web Sharing in System Preferences
PostScript Printer Description (PPD) files are printer driver files that instruct the CUPS system on how to communicate with specific printer models.


39. What is the difference between safe boot - safe mode - and safe login?
Restart the app - try another document - try another user account - check log files - delete caches - replace preferences - and replace app resources.
Safe boot refers to when the system is starting up - safe mode is when the system is actually running - and safe login is when the system starts up the user session.
extensions - tied to the kernel to provide hardware support - frameworks - shared code libraries - fonts - preference files - configuration info - Launch Agents and Launch Daemons - used by launchd to provide auto-starting services - logs - contain d
based on the user's current location


40. How does Mac OS X use dynamic network discovery protocols to access network services?
It has to copy the entire thing over again on each change.
They're used to combine complex items into individual folders. Packages appear as a single item.
Using information provided by the dynamic network services discovery protocols. Computers providing services appear as resources whereas service discovery zones or workgroups appear as folders.
Devices providing network services broadcast their existence and Mac OS X picks up on these broadcasts and provides a list of services.


41. In the network preferences - how can you tell which interface is currently being used for network activities?
Common flags include locked and hidden - Common extended attributes include an items color - spotlight comments - etc.
The status indicator lights - Green - yellow - red.
The loginwindow process logs all users out and then tells the kernel to quit all remaining system processes.
The computer's website files are located in /Library/WebServer/Documents and each users' is inside ~/Sites


42. What are the three primary steps for setting up bootcamp?
Press the eject button - file>>eject - drag to trash - press eject in the sidebar
HFS+ (Mac OS X Extended Journaled - Mac OS X Extended Case Sensitive Journaled - Mac OS X Extended) - HFS - UFS - FAT32 - NTFS - UDF
Run the assistant - install windows - install drivers.
If the DHCP request goes unanswered - it'll get a self-assigned IP in the 169.254 range.


43. Advantages/disadvantages of single/multiple partition drives in OS X

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44. How does file-fault secure a user's data?
Resource contention general - an item another user has running. Document contention for document another user has open. Peripheral contention for peripheral in use by another user. Application contention for when an app is designed to be open only on
Forked files may cause issues for NFS and WebDAV. Also avoid AFP 2 on Windows file servers.
They're stored at the root of every volume in a /.Spotlight-V100 folder. A fileVault user's database is stored in his vault in his home user. Mail is in ~/Library/Mail/Mail Envelope. Spotlight plugins can be in any library folder in a folder called S
It stores the home folder as an encrypted sparse-bundle disk image


45. What does a keychain do?
Securely stores passwords - form-fills - etc.
Terminal - Single User Mode - >Console from login window - SSH
System Profiler - Disk Utility - Reset Password Utility - Firmware Password - Restore from Time Machine Backup - Startup Disk - Terminal - Network Utility
Internet traffic goes through the primary interface.


46. What is authentication and authorization?
Disconnected cable - nonfunctioning port - DHCP issue - DNS issue
Authentication is who am I?Authorization is what can I do?
Print and Fax or Sharing Preferences. For windows users - you must enable users' password in the SMB file sharing settings in Sharing Preferences.
Users' passwords must be stored in a special format - which is less secure - and must be explicitly enabled.


47. What is a directory as it relates to directory services?
command - options - arguments
HFS+ (Mac OS X Extended Journaled - Mac OS X Extended Case Sensitive Journaled - Mac OS X Extended) - HFS - UFS - FAT32 - NTFS - UDF
Forked files may cause issues for NFS and WebDAV. Also avoid AFP 2 on Windows file servers.
A database of information that in some cases can be shared to the network. Account information is the most commonly accessed directory resource.


48. What is the difference between launch daemons - startup items - launch agents - and login items?

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49. What is the purpose of IP addresses and subnet masks? What is their format?
It allows Windows XP SP2+ - Vista - and 7 to run natively on the Mac by running a separate partition.
1.) Create a plain text file w/ the 2.) Make the first line #!/bin/bash 3.) Change the permissions to allow execution
IP addresses identify the location of a specific network device. Subnet masks are used by network devices to identify their local network range. IPv4 addresses are a 32-bit number represented in 4 groups of four octets separated by periods. 0-255.
Info pane in Network Utility


50. How do permissions in the Finder appear different than those in the terminal?
The Dock process starts the DashboardClient process. All widgets run inside one of the two DashboardClient processes.
Finder shows only 4 different permissions options: read/write - read-only - write-only - and no access. Terminal can show you any possible combination.
Disk drive is the hardware itself - partitions are logical divisions of a drive's storage - and volumes are stored inside partitions and define how data is stored to the storage
Common UNIX Printing System (CUPS) manages all printing and faxing for the system.