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ACSP: Apple Certified Support Professional Os X Support

Subjects : certifications, it-skills, apple

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What are three common troubleshooting techniques for issues involving failure to connect to network services?
More options than GUI - bypass finder restrictions - root access - remote ssh is invisible to users - automation easy with scripting - easy combining with ARD
It monitors all incoming connections and requests. Connections are allowed on a per-application basis. Advanced options include signing options - stealth mode - and more.
human input devices (HIDs) like keyboards and mice - storage devices like hard drives - printers - scanners - digital cameras - video devices including both input and output - and audio devices.
Review network preferences - review network utility preferences - and attempt to connect to different network services

2. What are the three primary steps for setting up bootcamp?
Run the assistant - install windows - install drivers.
Any Mac OS X Extended volume including volumes from disk images stored on an AFP share on OS X Server.
Hold down shift on startup
It does a 7-pass erase.

3. How does resetting a user's password as an admin user affect their keychain?
Admins have access to any locally-connected volume whereas standard users can only access their home folders and other user's Public folders.
This will not change the keychain. They can either unlock the keychain with the old password to sync them - or create a new keychain.
Press the eject button - file>>eject - drag to trash - press eject in the sidebar
Too many to list. Hehe.

4. What four Directory Service types can used in Mac OS X?
Local - BSD Flat File and NIS - LDAPv3 - AD
Press the eject button - file>>eject - drag to trash - press eject in the sidebar
The computer's website files are located in /Library/WebServer/Documents and each users' is inside ~/Sites
Terminal - Single User Mode - >Console from login window - SSH

5. Best command to list items in a folder?
ls
The loginwindow process logs all users out and then tells the kernel to quit all remaining system processes.
Safe boot refers to when the system is starting up - safe mode is when the system is actually running - and safe login is when the system starts up the user session.
Apple Menu>> Force Quit - Activity Monitor - Dock contextual menu

6. What five network file services can you connect to from the Finder's Connect To Server dialog?
AFP - SMB - FTP - NFS - WebDAV
More options than GUI - bypass finder restrictions - root access - remote ssh is invisible to users - automation easy with scripting - easy combining with ARD
Launch Services maintains a database of associated file types and applications.
Core system files - fonts - X11 - nearby & local printers - language translations

7. What 4 methods can be used to eject a volume from the finder?
A database of information that in some cases can be shared to the network. Account information is the most commonly accessed directory resource.
Press the eject button - file>>eject - drag to trash - press eject in the sidebar
Authentication is who am I?Authorization is what can I do?
Review network preferences - review network utility preferences - and attempt to connect to different network services

8. What are five common directory services and authentication services troubleshooting techniques?
1.) Try another account 2.) Reset the account password 3.) Verify directory service connectivity 4) Verify kerberos authentication & config 5.) Check directory service log files
Parental controls
They're stored at the root of every volume in a /.Spotlight-V100 folder. A fileVault user's database is stored in his vault in his home user. Mail is in ~/Library/Mail/Mail Envelope. Spotlight plugins can be in any library folder in a folder called S
May cause data corruption

9. How is the DOmain Name Service used to facilitate network naming?
The DNS Service is used to translate host names to IP addresses via forward lookups and IP addresses to domain names via reverse lookups.
File>>Create Burn Folder and drag items in then press burn. OR Insert blank media and choose new Burn Folder
Universal Access - items for the seeing or hearing impaired - keyboard and mouse difficulties - and are stored in ~/Library/Preferences
The loginwindow process logs all users out and then tells the kernel to quit all remaining system processes.

10. What is a directory as it relates to directory services?
A database of information that in some cases can be shared to the network. Account information is the most commonly accessed directory resource.
GUID partition table for intel-based macs - Apple-Partition-Map for PPC macs
Launch daemons and startup items are launched during system initialization by the system launchd process on behalf of root. Launch agents and login items are opened during the initialization of the GUI environment by the user's launchd process.
About this mac or system profiler. System is general release number - build is specific - and serial number represents the machine.

11. What backup destinations does Time Machine support?
Any Mac OS X Extended volume including volumes from disk images stored on an AFP share on OS X Server.
This will not change the keychain. They can either unlock the keychain with the old password to sync them - or create a new keychain.
Info pane in Network Utility
Automator is a workflow based application whereas AppleScript is an english-like scripting language

12. 6 volumes supported by OS X
Restart the app - try another document - try another user account - check log files - delete caches - replace preferences - and replace app resources.
HFS+ (Mac OS X Extended Journaled - Mac OS X Extended Case Sensitive Journaled - Mac OS X Extended) - HFS - UFS - FAT32 - NTFS - UDF
Single partition drives are easier to setup initially - but aren't as flexible for admin/maintenance. Multiple can segregate data
This will not change the keychain. They can either unlock the keychain with the old password to sync them - or create a new keychain.

13. What is authentication and authorization?
ls
computer hostname - working directory - user account
Authentication is who am I?Authorization is what can I do?
Full directions to a specific item

14. What is target disk mode and how is it engaged?
Press the eject button - file>>eject - drag to trash - press eject in the sidebar
IP addresses identify the location of a specific network device. Subnet masks are used by network devices to identify their local network range. IPv4 addresses are a 32-bit number represented in 4 groups of four octets separated by periods. 0-255.
Hold down T on boot - allows the mac to be turned into a very large - and expensive - external hard drive or disc drive.
Bonjour and NetBios & WINS

15. What are the device classes used by Mac OS X to categorize peripherals? What are some examples of each class?
The client uses the subnet mask to decide if the client is on the LAN. If it's not on the LAN - then it sends the data to the IP address of the local router. Traffic continues through routers until it reaches the destination.
human input devices (HIDs) like keyboards and mice - storage devices like hard drives - printers - scanners - digital cameras - video devices including both input and output - and audio devices.
The network service operates or broadcasts on a network port.
1.) User accounts not tied to individual Macs 2.) Same user account for multiple services 3.) Kerberos SSO 4.) Define user/comp settings in a single location

16. What is the difference between safe boot - safe mode - and safe login?
Press the eject button - file>>eject - drag to trash - press eject in the sidebar
Safe boot refers to when the system is starting up - safe mode is when the system is actually running - and safe login is when the system starts up the user session.
Finder get info - command line run ls -l
Describe containers in the file system

17. Absolute path
Full directions to a specific item
It's a special permission used to define a folder as an append-only destination (only the creator can delete the file he creates)
firmware - startup chim or bright flash of power-on light and light gray screen booter - dark gray apple logo on primary display kernel - small gray spinning gear system launchd - bright blue screen
Prevents users from using the reset password utility on the os x install dvd because they cannot boot from it.

18. Three minium requirements for creating a command line script
It's a special permission used to define a folder as an append-only destination (only the creator can delete the file he creates)
AFP - SMB - FTP - NFS - WebDAV
1.) Create a plain text file w/ the 2.) Make the first line #!/bin/bash 3.) Change the permissions to allow execution
Check for firmware updates - verify app compatibility - back up files - document critical settings

19. Security risk with fast user switching?
Locally connected volumes are fully accessible to any logged in user.
It will not load any third party KEXTs - third-party LaunchAgents - LaunchDaemons - StartupItems - fonts - any user login items - or any user specific LaunchAgents.
May cause data corruption
Run the assistant - install windows - install drivers.

20. How do you provide Mac OS X web-sharing services?
Enable Web Sharing in System Preferences
If the backup volume became full and removed the older item(s).
Clear-text - encrypted - Kerberos
It will not load any third party KEXTs - third-party LaunchAgents - LaunchDaemons - StartupItems - fonts - any user login items - or any user specific LaunchAgents.

21. How do permissions in the Finder appear different than those in the terminal?
Finder shows only 4 different permissions options: read/write - read-only - write-only - and no access. Terminal can show you any possible combination.
Forked files may cause issues for NFS and WebDAV. Also avoid AFP 2 on Windows file servers.
GUID partition table for intel-based macs - Apple-Partition-Map for PPC macs
Drag the disk image into disk utility and press burn

22. What are some common file flags and extended attributes used by Mac OS X?
Terminal - Single User Mode - >Console from login window - SSH
Common flags include locked and hidden - Common extended attributes include an items color - spotlight comments - etc.
Users' public folders
Drag the disk image into disk utility and press burn

23. What are six common system resources? What purpose does each one serve and where are they located?
The spotlight search service creates index databases of file system metadata so that it can perform normally time-intensive searches nearly instantly.
AFP - SMB - FTP - NFS - WebDAV
extensions - tied to the kernel to provide hardware support - frameworks - shared code libraries - fonts - preference files - configuration info - Launch Agents and Launch Daemons - used by launchd to provide auto-starting services - logs - contain d
Client software is used to access services provided by a server

24. How does network service order affect network connectivity?
Enable Web Sharing in System Preferences
Internet traffic goes through the primary interface.
extensions - tied to the kernel to provide hardware support - frameworks - shared code libraries - fonts - preference files - configuration info - Launch Agents and Launch Daemons - used by launchd to provide auto-starting services - logs - contain d
Finder shows only 4 different permissions options: read/write - read-only - write-only - and no access. Terminal can show you any possible combination.

25. Two primary partition schemes for mac formatted drives?
1.) Create a plain text file w/ the 2.) Make the first line #!/bin/bash 3.) Change the permissions to allow execution
They're stored at the root of every volume in a /.Spotlight-V100 folder. A fileVault user's database is stored in his vault in his home user. Mail is in ~/Library/Mail/Mail Envelope. Spotlight plugins can be in any library folder in a folder called S
GUID partition table for intel-based macs - Apple-Partition-Map for PPC macs
Kerberos tickets are used to validate an account's identity. Kerberos uses ticket-granting-tickets and service tickets. KDC = key distribution center.

26. How can you identify the type of a particular application?
Bonjour and NetBios & WINS
Get Info from Finder or System Profiler
It enacts itself any time an App crashes or hangs indefinitely. It send an error report and any comments to Apple.
This will not change the keychain. They can either unlock the keychain with the old password to sync them - or create a new keychain.

27. Four methods to access CLI
Hold down T on boot - allows the mac to be turned into a very large - and expensive - external hard drive or disc drive.
Terminal - Single User Mode - >Console from login window - SSH
Prevents users from using the reset password utility on the os x install dvd because they cannot boot from it.
Kerberos tickets are used to validate an account's identity. Kerberos uses ticket-granting-tickets and service tickets. KDC = key distribution center.

28. What three methods can be used to select the start-up disk?
Cocoa - Carbon - BSD (CLI) - X11 - Java (Cocoa is native - Carbon is based on OS 9 but still provides OS X performance - X11 is a unix windowing environment)
Option key - Startup Disk preference pane in OS X - or the BootCamp utility in Windows.
Prevents users from using the reset password utility on the os x install dvd because they cannot boot from it.
Every home folder has the public folder and dropbox folder whereas all other home folders are protected.

29. Min hardware requirements for 10.6
Common flags include locked and hidden - Common extended attributes include an items color - spotlight comments - etc.
The DNS Service is used to translate host names to IP addresses via forward lookups and IP addresses to domain names via reverse lookups.
1 GB of RAM - 5 GB of disk space - DVD drive - display
cp - mv - rm

30. What are the visual or audible cues for each system initialization stage?
ls
Prevents users from using the reset password utility on the os x install dvd because they cannot boot from it.
firmware - startup chim or bright flash of power-on light and light gray screen booter - dark gray apple logo on primary display kernel - small gray spinning gear system launchd - bright blue screen
Check for firmware updates - verify app compatibility - back up files - document critical settings

31. What happens during user log-out?
The user's loginwindow process does the following: Request that all user applications quit - quits any user backgroun processes - runs any logout scripts - records the logout to the man system.log - resets device permissions and preferences to defaul
It allows Windows XP SP2+ - Vista - and 7 to run natively on the Mac by running a separate partition.
Used to make the filesystem appear less complex. Data forks and resource forks are combined to appear as a single item. They have fallen out because they're not compatible with non Mac-OS volumes and are not extensible.
User preferences are in ~/Library and the format is often Property List - which is just a special XML file.

32. What does the problem-reporting feature do?
Locally connected volumes are fully accessible to any logged in user.
Common flags include locked and hidden - Common extended attributes include an items color - spotlight comments - etc.
AFP - SMB - FTP - NFS - WebDAV
It enacts itself any time an App crashes or hangs indefinitely. It send an error report and any comments to Apple.

33. What is the safe boot keyboard combo?
Automator is a workflow based application whereas AppleScript is an english-like scripting language
User preferences are in ~/Library and the format is often Property List - which is just a special XML file.
Hold down shift on startup
Firmware - booter - kernel - and system launchd. Primary user environment stages are loginwindow - user launchd - and user environment.

34. What items are shared by default to all users?
Kerberos tickets are used to validate an account's identity. Kerberos uses ticket-granting-tickets and service tickets. KDC = key distribution center.
File>>Create Burn Folder and drag items in then press burn. OR Insert blank media and choose new Burn Folder
Users' public folders
It will allow any user to search any attached non-system volume if ownership is ignored.

35. How does Mac OS X use dynamic network discovery protocols to access network services?
Devices providing network services broadcast their existence and Mac OS X picks up on these broadcasts and provides a list of services.
Enable Web Sharing in System Preferences
Resource contention general - an item another user has running. Document contention for document another user has open. Peripheral contention for peripheral in use by another user. Application contention for when an app is designed to be open only on
Bonjour and NetBios & WINS

36. What are the two primary automation technologies for the GUI?
May cause data corruption
cp - mv - rm
extensions - tied to the kernel to provide hardware support - frameworks - shared code libraries - fonts - preference files - configuration info - Launch Agents and Launch Daemons - used by launchd to provide auto-starting services - logs - contain d
Automator is a workflow based application whereas AppleScript is an english-like scripting language

37. What does iSync do?
loginwindow displays the login window and then sets up and manages the GUI user environment.
They're stored at the root of every volume in a /.Spotlight-V100 folder. A fileVault user's database is stored in his vault in his home user. Mail is in ~/Library/Mail/Mail Envelope. Spotlight plugins can be in any library folder in a folder called S
iSync allows you to sync personal info between Mac OS X apps and peripherals like Palm PDAs - and Bluetooth enabled cell phones.
It's a special permission used to define a folder as an append-only destination (only the creator can delete the file he creates)

38. How do you provide Mac OS X file sharing services so that other computers can access them?
All users can read/write - but only the creator can delete. This uses the sticky bit.
Parental controls
Set the mac's network identification - enable the desired service - define access.System preferences >> Sharing
If the DHCP request goes unanswered - it'll get a self-assigned IP in the 169.254 range.

39. Where are preferences stored? What format is generally used?
Your Mac provides network routing NAT - DHCP - and DNS forwarding services for any device connected. When sharing AirPort - you can specify and SSID - channel - and WEP settings.
iSync allows you to sync personal info between Mac OS X apps and peripherals like Palm PDAs - and Bluetooth enabled cell phones.
Devices providing network services broadcast their existence and Mac OS X picks up on these broadcasts and provides a list of services.
User preferences are in ~/Library and the format is often Property List - which is just a special XML file.

40. How can you identify the MAC Addresses for all of the Mac's network interfaces?
Run PPC based apps on newer Intel macs. It does not support pre-OS X apps - the Classic environment - PPC screen-savers - PPC preference panes - G5 specific apps - PPC kernel extensions - some Java apps
System Profiler
Info pane in Network Utility
The Dock process starts the DashboardClient process. All widgets run inside one of the two DashboardClient processes.

41. How does file-fault secure a user's data?
File>>Create Burn Folder and drag items in then press burn. OR Insert blank media and choose new Burn Folder
It stores the home folder as an encrypted sparse-bundle disk image
It starts with a full copy of the system and then it records any changes made to the system and only copies those changes. It creates a simulation of the entire system using hard links for files that didn't change.
Your Mac provides network routing NAT - DHCP - and DNS forwarding services for any device connected. When sharing AirPort - you can specify and SSID - channel - and WEP settings.

42. 3 Default items in CLI prompt
Clear-text - encrypted - Kerberos
A database of information that in some cases can be shared to the network. Account information is the most commonly accessed directory resource.
System Profiler - Disk Utility - Reset Password Utility - Firmware Password - Restore from Time Machine Backup - Startup Disk - Terminal - Network Utility
computer hostname - working directory - user account

43. How does Mac OS X's built-in firewall work? What advanced firewall settings are available?
Kerberos tickets are used to validate an account's identity. Kerberos uses ticket-granting-tickets and service tickets. KDC = key distribution center.
It monitors all incoming connections and requests. Connections are allowed on a per-application basis. Advanced options include signing options - stealth mode - and more.
They're stored at the root of every volume in a /.Spotlight-V100 folder. A fileVault user's database is stored in his vault in his home user. Mail is in ~/Library/Mail/Mail Envelope. Spotlight plugins can be in any library folder in a folder called S
Users' passwords must be stored in a special format - which is less secure - and must be explicitly enabled.

44. How do you identify ownership and permissions of a file or folder in the Finder? In the command line?
firmware - startup chim or bright flash of power-on light and light gray screen booter - dark gray apple logo on primary display kernel - small gray spinning gear system launchd - bright blue screen
Finder get info - command line run ls -l
A driver is a piece of software designed to facilitate the communication between Mac OS X and the peripheral. There are kernel extensions - framework plug-ins - or stand-alone applications.
Set the mac's network identification - enable the desired service - define access.System preferences >> Sharing

45. How can you force quit an app from the GUI?
So they can navigate to the public or sites folder
Securely stores passwords - form-fills - etc.
Apple Menu>> Force Quit - Activity Monitor - Dock contextual menu
Local accounts are just for that Mac - network accounts are available anywhere on the network - and Mobile accounts create a cached local copy of a network account for offline access.

46. What functionality does 10.6 support with AppleTalk?
Users' public folders
It will allow any user to search any attached non-system volume if ownership is ignored.
Devices providing network services broadcast their existence and Mac OS X picks up on these broadcasts and provides a list of services.
Nothing.

47. Four prep steps before installing
RAID 0 uses striping to increase performance. RAID 1 uses disk mirroring.
Check for firmware updates - verify app compatibility - back up files - document critical settings
based on the user's current location
Using information provided by the dynamic network services discovery protocols. Computers providing services appear as resources whereas service discovery zones or workgroups appear as folders.

48. Account attributes
Launch daemons and startup items are launched during system initialization by the system launchd process on behalf of root. Launch agents and login items are opened during the initialization of the GUI environment by the user's launchd process.
ls
Individual pieces of information used to define a user such as user ID - UUID - home directory - etc.
1 GB of RAM - 5 GB of disk space - DVD drive - display

49. How do you share printers with other Mac and Windows users?
Internet traffic goes through the primary interface.
Check for firmware updates - verify app compatibility - back up files - document critical settings
Print and Fax or Sharing Preferences. For windows users - you must enable users' password in the SMB file sharing settings in Sharing Preferences.
Users' public folders

50. What items are automatically started by system launchd during the system initialization process?
It stores the home folder as an encrypted sparse-bundle disk image
/System/Library/LaunchDaemons - /Library/LaunchDaemons - /Library/StartupItems - /etc/rc.local (maybe)
Prevents users from using the reset password utility on the os x install dvd because they cannot boot from it.
Client software is used to access services provided by a server

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ACSP: Apple Certified Support Professional Os X Support

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