Test your basic knowledge |

ACSP: Apple Certified Support Professional Os X Support

Subjects : certifications, it-skills, apple

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What does the firmware do? What is the POST?

2. What five network file services can you connect to from the Finder's Connect To Server dialog?
Print and Fax or Sharing Preferences. For windows users - you must enable users' password in the SMB file sharing settings in Sharing Preferences.
RAID 0 uses striping to increase performance. RAID 1 uses disk mirroring.
Finder get info - command line run ls -l
AFP - SMB - FTP - NFS - WebDAV

3. What password issues may arise related to the SMB service?

4. Path
System launchd is responsible for starting every single system process. It manages system initialization and launches loginwindow.
IP addresses identify the location of a specific network device. Subnet masks are used by network devices to identify their local network range. IPv4 addresses are a 32-bit number represented in 4 groups of four octets separated by periods. 0-255.
Hold down shift on startup
Defines the directions to a specific item in the filesystem

5. How do you share printers with other Mac and Windows users?

6. How does the spotlight search service use metadata?
loginwindow displays the login window and then sets up and manages the GUI user environment.
The spotlight search service creates index databases of file system metadata so that it can perform normally time-intensive searches nearly instantly.
Absolute always start at the root of the filesystem - whereas relative paths start where the user is current at
This ignores any ownership rules and will grant any logged-on user unlimited access to the contents of the volume.

7. How does the default organization of the filesystem allow users to safely share local files and folder?
Don't erase data - zero out the data - 7-pass erase - 35-pass erase
Every home folder has the public folder and dropbox folder whereas all other home folders are protected.
loginwindow displays the login window and then sets up and manages the GUI user environment.
PostScript Printer Description (PPD) files are printer driver files that instruct the CUPS system on how to communicate with specific printer models.

8. What network services are provided by your Mac to facilitate Internet sharing? What options are available for Internet sharing your Mac's AirPort wireless Ethernet interface?
This ignores any ownership rules and will grant any logged-on user unlimited access to the contents of the volume.
Get Info from Finder or System Profiler
Your Mac provides network routing NAT - DHCP - and DNS forwarding services for any device connected. When sharing AirPort - you can specify and SSID - channel - and WEP settings.
Users' public folders

9. Two primary partition schemes for mac formatted drives?
ls
Your Mac provides network routing NAT - DHCP - and DNS forwarding services for any device connected. When sharing AirPort - you can specify and SSID - channel - and WEP settings.
loginwindow displays the login window and then sets up and manages the GUI user environment.
GUID partition table for intel-based macs - Apple-Partition-Map for PPC macs

10. What are four advantages of using network directory services to store account information?
The loginwindow process logs all users out and then tells the kernel to quit all remaining system processes.
Users' passwords must be stored in a special format - which is less secure - and must be explicitly enabled.
1.) User accounts not tied to individual Macs 2.) Same user account for multiple services 3.) Kerberos SSO 4.) Define user/comp settings in a single location
Internet traffic goes through the primary interface.

11. What are seven common types of resources Mac OS X can access from a directory service?
Documents - Movies - Music - Pictures - Library - Downloads - Desktop - Public - Sites
Find the third-party resource causing the problem. Start in verbose mode and see where the startup fails.
Launch Services maintains a database of associated file types and applications.
User accounts - user groups - computer accounts - computer groups - network file mounts - management settings - and collaboration information.

12. How does resetting the master filevault password affect existing filevault user accounts?
Hold down shift on startup
Run PPC based apps on newer Intel macs. It does not support pre-OS X apps - the Classic environment - PPC screen-savers - PPC preference panes - G5 specific apps - PPC kernel extensions - some Java apps
If a known master password is reset - existing accounts are not negatively affected. If the master is reset because it was lost - however - preexisting accounts cannot be reset by the new password until the old FileVault passwords are reset.
They're stored at the root of every volume in a /.Spotlight-V100 folder. A fileVault user's database is stored in his vault in his home user. Mail is in ~/Library/Mail/Mail Envelope. Spotlight plugins can be in any library folder in a folder called S

13. What 3 types of resource contention issues can occur when fast user switching is enabled?
Resource contention general - an item another user has running. Document contention for document another user has open. Peripheral contention for peripheral in use by another user. Application contention for when an app is designed to be open only on
AFP - SMB - FTP - NFS - WebDAV
They're stored at the root of every volume in a /.Spotlight-V100 folder. A fileVault user's database is stored in his vault in his home user. Mail is in ~/Library/Mail/Mail Envelope. Spotlight plugins can be in any library folder in a folder called S
Full directions to a specific item

14. How do you identify ownership and permissions of a file or folder in the Finder? In the command line?
Finder get info - command line run ls -l
So they can navigate to the public or sites folder
Code signed items include a digital signature that the system can use to verify the authenticity and integrity of the application or process and its resources.
The Dock process starts the DashboardClient process. All widgets run inside one of the two DashboardClient processes.

15. Which two commands can read text files?
Check for firmware updates - verify app compatibility - back up files - document critical settings
Users' passwords must be stored in a special format - which is less secure - and must be explicitly enabled.
cat - less
computer hostname - working directory - user account

16. Absolute path
It monitors all incoming connections and requests. Connections are allowed on a per-application basis. Advanced options include signing options - stealth mode - and more.
System launchd is responsible for starting every single system process. It manages system initialization and launches loginwindow.
Full directions to a specific item
Any Mac OS X Extended volume including volumes from disk images stored on an AFP share on OS X Server.

17. Account attributes
Drag the disk image into disk utility and press burn
It will not load any third party KEXTs - third-party LaunchAgents - LaunchDaemons - StartupItems - fonts - any user login items - or any user specific LaunchAgents.
Review network preferences - review network utility preferences - and attempt to connect to different network services
Individual pieces of information used to define a user such as user ID - UUID - home directory - etc.

18. Five types of accounts in 10.6
PostScript Printer Description (PPD) files are printer driver files that instruct the CUPS system on how to communicate with specific printer models.
Standard - Admin - Guest - Sharing-Only - Root
Interface is any channel through which networks data can flow. Hardware network interfaces are defined by physical network connections - while virtual network connections are logical network connections on top of hardware connections. Protocol is a s
Launch daemons and startup items are launched during system initialization by the system launchd process on behalf of root. Launch agents and login items are opened during the initialization of the GUI environment by the user's launchd process.

19. What are three common troubleshooting techniques for issues involving failure to connect to network services?
cat - less
Review network preferences - review network utility preferences - and attempt to connect to different network services
Finder shows only 4 different permissions options: read/write - read-only - write-only - and no access. Terminal can show you any possible combination.
Print and Fax or Sharing Preferences. For windows users - you must enable users' password in the SMB file sharing settings in Sharing Preferences.

20. How does the Finder's secure empty trash work?
Hold down shift on startup
It does a 7-pass erase.
Users don't traditionally need access to them - and if they do - they can use Terminal.
To run commands as the root user

21. Why is the root of a user's home folder visible to others?
The spotlight search service creates index databases of file system metadata so that it can perform normally time-intensive searches nearly instantly.
Common flags include locked and hidden - Common extended attributes include an items color - spotlight comments - etc.
Internet traffic goes through the primary interface.
So they can navigate to the public or sites folder

22. How do you further resolve and issue that disappears when the Mac successfully safe-boots?
loginwindow displays the login window and then sets up and manages the GUI user environment.
Find the third-party resource causing the problem. Start in verbose mode and see where the startup fails.
Restart the app - try another document - try another user account - check log files - delete caches - replace preferences - and replace app resources.
Intel - directly attached input devices - 10.5 or later - all new firmware updates - 10.5 or greater install disc - 10 gigs of free space - 2 GB or more of RAM

23. Four prep steps before installing
May cause data corruption
Internet traffic goes through the primary interface.
HFS+ (Mac OS X Extended Journaled - Mac OS X Extended Case Sensitive Journaled - Mac OS X Extended) - HFS - UFS - FAT32 - NTFS - UDF
Check for firmware updates - verify app compatibility - back up files - document critical settings

24. How does Mac OS X use dynamic network discovery protocols to access network services?
Devices providing network services broadcast their existence and Mac OS X picks up on these broadcasts and provides a list of services.
Admins have access to any locally-connected volume whereas standard users can only access their home folders and other user's Public folders.
1.) Try another account 2.) Reset the account password 3.) Verify directory service connectivity 4) Verify kerberos authentication & config 5.) Check directory service log files
Temp files - spotlight indexes - items in the trash - and any files defined as exempt either by you or by an application.

25. What three methods can be used to select the start-up disk?
Drag the disk image into disk utility and press burn
Too many to list. Hehe.
Option key - Startup Disk preference pane in OS X - or the BootCamp utility in Windows.
Devices providing network services broadcast their existence and Mac OS X picks up on these broadcasts and provides a list of services.

26. What items are not loaded when Mac OS X safe boots?
Cocoa - Carbon - BSD (CLI) - X11 - Java (Cocoa is native - Carbon is based on OS 9 but still provides OS X performance - X11 is a unix windowing environment)
It will not load any third party KEXTs - third-party LaunchAgents - LaunchDaemons - StartupItems - fonts - any user login items - or any user specific LaunchAgents.
It stores the home folder as an encrypted sparse-bundle disk image
Disk drive is the hardware itself - partitions are logical divisions of a drive's storage - and volumes are stored inside partitions and define how data is stored to the storage

27. What is the relationship between a network service and a network port?
It records what file operations are in progress at any given moment. If a power failure or system crash occurs - it can verify the integrity by replaying the journal.
The network service operates or broadcasts on a network port.
HFS+ (Mac OS X Extended Journaled - Mac OS X Extended Case Sensitive Journaled - Mac OS X Extended) - HFS - UFS - FAT32 - NTFS - UDF
Screen sharing - remote login - remote management - remote apple events - and Xgrid sharing

28. Security risk with fast user switching?
Start the name with a . - or enable the hidden file flag.
It does a 7-pass erase.
Access is based on the local filesystem. They'll start in their home folder but can traverse anywhere they have permission to do so.
Locally connected volumes are fully accessible to any logged in user.

29. How is the DOmain Name Service used to facilitate network naming?
The DNS Service is used to translate host names to IP addresses via forward lookups and IP addresses to domain names via reverse lookups.
May cause data corruption
The loginwindow process logs all users out and then tells the kernel to quit all remaining system processes.
Common UNIX Printing System (CUPS) manages all printing and faxing for the system.

30. Min hardware requirements for 10.6
A driver is a piece of software designed to facilitate the communication between Mac OS X and the peripheral. There are kernel extensions - framework plug-ins - or stand-alone applications.
Common flags include locked and hidden - Common extended attributes include an items color - spotlight comments - etc.
The loginwindow process logs all users out and then tells the kernel to quit all remaining system processes.
1 GB of RAM - 5 GB of disk space - DVD drive - display

31. How do Mac OS X computers acquire and use link-local TCP/IP addresses?

32. What system preference enables the accessibility features of OS X - what are they - and where are the preferences stored?
The DNS Service is used to translate host names to IP addresses via forward lookups and IP addresses to domain names via reverse lookups.
It records what file operations are in progress at any given moment. If a power failure or system crash occurs - it can verify the integrity by replaying the journal.
A database of information that in some cases can be shared to the network. Account information is the most commonly accessed directory resource.
Universal Access - items for the seeing or hearing impaired - keyboard and mouse difficulties - and are stored in ~/Library/Preferences

33. What does 'ignore volume ownership' do in the Finder?
This ignores any ownership rules and will grant any logged-on user unlimited access to the contents of the volume.
It's used to verify or repair the directory structure of a volume which contains all the information used to locate files and folders on the volume.
Securely stores passwords - form-fills - etc.
Internet traffic goes through the primary interface.

34. What items are shared by default to all users?

35. Advantages/disadvantages of single/multiple partition drives in OS X

36. What files are associated with the computer's website? What about the users' websites?

37. What happens during system shutdown?
Common flags include locked and hidden - Common extended attributes include an items color - spotlight comments - etc.
Access is based on the local filesystem. They'll start in their home folder but can traverse anywhere they have permission to do so.
The loginwindow process logs all users out and then tells the kernel to quit all remaining system processes.
Launch Services maintains a database of associated file types and applications.

38. What steps should you take when troubleshooting app issues?
Describe containers in the file system
Restart the app - try another document - try another user account - check log files - delete caches - replace preferences - and replace app resources.
Common UNIX Printing System (CUPS) manages all printing and faxing for the system.
firmware - startup chim or bright flash of power-on light and light gray screen booter - dark gray apple logo on primary display kernel - small gray spinning gear system launchd - bright blue screen

39. How can you limit a user account?
extensions - tied to the kernel to provide hardware support - frameworks - shared code libraries - fonts - preference files - configuration info - Launch Agents and Launch Daemons - used by launchd to provide auto-starting services - logs - contain d
This will not change the keychain. They can either unlock the keychain with the old password to sync them - or create a new keychain.
It addresses the outgoing packets based on the destination device's MAC address
Parental controls

40. How does Boot Camp work?
It allows Windows XP SP2+ - Vista - and 7 to run natively on the Mac by running a separate partition.
Describe containers in the file system
Devices providing network services broadcast their existence and Mac OS X picks up on these broadcasts and provides a list of services.
If the backup volume became full and removed the older item(s).

41. What happens during user log-out?

42. How are the permissions on the shared folder set to allow local user sharing?
Core system files - fonts - X11 - nearby & local printers - language translations
Absolute always start at the root of the filesystem - whereas relative paths start where the user is current at
All users can read/write - but only the creator can delete. This uses the sticky bit.
Root has unlimited access - Admin can change system files & settings - guest can dump tons of files

43. How does Mac OS X's built-in firewall work? What advanced firewall settings are available?
The user's loginwindow process does the following: Request that all user applications quit - quits any user backgroun processes - runs any logout scripts - records the logout to the man system.log - resets device permissions and preferences to defaul
It enacts itself any time an App crashes or hangs indefinitely. It send an error report and any comments to Apple.
It monitors all incoming connections and requests. Connections are allowed on a per-application basis. Advanced options include signing options - stealth mode - and more.
Resource contention general - an item another user has running. Document contention for document another user has open. Peripheral contention for peripheral in use by another user. Application contention for when an app is designed to be open only on

44. Folder/directories
Intel - directly attached input devices - 10.5 or later - all new firmware updates - 10.5 or greater install disc - 10 gigs of free space - 2 GB or more of RAM
System Profiler
Authentication is who am I?Authorization is what can I do?
Describe containers in the file system

45. Best command to list items in a folder?
This will not change the keychain. They can either unlock the keychain with the old password to sync them - or create a new keychain.
ls
Check for firmware updates - verify app compatibility - back up files - document critical settings
May cause data corruption

46. In the network preferences - how can you tell which interface is currently being used for network activities?
ls
The status indicator lights - Green - yellow - red.
Disk drive is the hardware itself - partitions are logical divisions of a drive's storage - and volumes are stored inside partitions and define how data is stored to the storage
Interface is any channel through which networks data can flow. Hardware network interfaces are defined by physical network connections - while virtual network connections are logical network connections on top of hardware connections. Protocol is a s

47. Why is time machine bad at backing up large databases?
Client software is used to access services provided by a server
Individual pieces of information used to define a user such as user ID - UUID - home directory - etc.
It has to copy the entire thing over again on each change.
May cause data corruption

48. How can you identify the MAC Addresses for all of the Mac's network interfaces?
/System/Library/LaunchDaemons - /Library/LaunchDaemons - /Library/StartupItems - /etc/rc.local (maybe)
Info pane in Network Utility
It's a special permission used to define a folder as an append-only destination (only the creator can delete the file he creates)
Temp files - spotlight indexes - items in the trash - and any files defined as exempt either by you or by an application.

49. How do kerberos and keychain system differ for managing authentication services?
Disconnected cable - nonfunctioning port - DHCP issue - DNS issue
Kerberos can only be used to authenticate against kerberized services and is often managed on a network-wide scale.
Apple Menu>> Force Quit - Activity Monitor - Dock contextual menu
It allows Windows XP SP2+ - Vista - and 7 to run natively on the Mac by running a separate partition.

50. What are PPD files responsible for?
PostScript Printer Description (PPD) files are printer driver files that instruct the CUPS system on how to communicate with specific printer models.
More options than GUI - bypass finder restrictions - root access - remote ssh is invisible to users - automation easy with scripting - easy combining with ARD
1.) Create a plain text file w/ the 2.) Make the first line #!/bin/bash 3.) Change the permissions to allow execution
Print and Fax or Sharing Preferences. For windows users - you must enable users' password in the SMB file sharing settings in Sharing Preferences.