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Test your basic knowledge |
ACSP: Apple Certified Support Professional Os X Support
Start Test
Study First
Subjects
:
certifications
,
it-skills
,
apple
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Account attributes
Too many to list. Hehe.
Individual pieces of information used to define a user such as user ID - UUID - home directory - etc.
To run commands as the root user
So they can navigate to the public or sites folder
2. How can you identify the type of a particular application?
File>>Create Burn Folder and drag items in then press burn. OR Insert blank media and choose new Burn Folder
Get Info from Finder or System Profiler
Locally connected volumes are fully accessible to any logged in user.
Kerberos can only be used to authenticate against kerberized services and is often managed on a network-wide scale.
3. Four methods to access CLI
Terminal - Single User Mode - >Console from login window - SSH
Review network preferences - review network utility preferences - and attempt to connect to different network services
Info pane in Network Utility
Restart the app - try another document - try another user account - check log files - delete caches - replace preferences - and replace app resources.
4. How do you share printers with other Mac and Windows users?
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5. What does CUPS do?
The DNS Service is used to translate host names to IP addresses via forward lookups and IP addresses to domain names via reverse lookups.
Your Mac provides network routing NAT - DHCP - and DNS forwarding services for any device connected. When sharing AirPort - you can specify and SSID - channel - and WEP settings.
Applications - Library - System - Users
Common UNIX Printing System (CUPS) manages all printing and faxing for the system.
6. What does Mac OS X use bundles or packages for?
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7. What is authentication and authorization?
About this mac or system profiler. System is general release number - build is specific - and serial number represents the machine.
Safe boot refers to when the system is starting up - safe mode is when the system is actually running - and safe login is when the system starts up the user session.
Documents - Movies - Music - Pictures - Library - Downloads - Desktop - Public - Sites
Authentication is who am I?Authorization is what can I do?
8. What interfaces and protocols are supported by default in in Mac OS X?
Too many to list. Hehe.
extensions - tied to the kernel to provide hardware support - frameworks - shared code libraries - fonts - preference files - configuration info - Launch Agents and Launch Daemons - used by launchd to provide auto-starting services - logs - contain d
Full directions to a specific item
computer hostname - working directory - user account
9. What does iSync do?
Firmware - booter - kernel - and system launchd. Primary user environment stages are loginwindow - user launchd - and user environment.
Full directions to a specific item
iSync allows you to sync personal info between Mac OS X apps and peripherals like Palm PDAs - and Bluetooth enabled cell phones.
Authentication is who am I?Authorization is what can I do?
10. What is the potential side effect of improperly unmounting or ejecting a volume?
May cause data corruption
GUID partition table for intel-based macs - Apple-Partition-Map for PPC macs
File>>Create Burn Folder and drag items in then press burn. OR Insert blank media and choose new Burn Folder
1.) Try another account 2.) Reset the account password 3.) Verify directory service connectivity 4) Verify kerberos authentication & config 5.) Check directory service log files
11. What two dynamic network service discovery protocols are supported by Mac OS X?
Describe containers in the file system
It's used to verify or repair the directory structure of a volume which contains all the information used to locate files and folders on the volume.
computer hostname - working directory - user account
Bonjour and NetBios & WINS
12. What is the sticky bit?
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13. What files are associated with the computer's website? What about the users' websites?
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14. Why does the Finder hider certain folders at the root of the system volume?
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15. What does 'ignore volume ownership' do in the Finder?
Users don't traditionally need access to them - and if they do - they can use Terminal.
User accounts - user groups - computer accounts - computer groups - network file mounts - management settings - and collaboration information.
This ignores any ownership rules and will grant any logged-on user unlimited access to the contents of the volume.
This will not change the keychain. They can either unlock the keychain with the old password to sync them - or create a new keychain.
16. What two methods can be used to hide items from the Finder?
More options than GUI - bypass finder restrictions - root access - remote ssh is invisible to users - automation easy with scripting - easy combining with ARD
Applications - Library - System - Users
System Profiler - Disk Utility - Reset Password Utility - Firmware Password - Restore from Time Machine Backup - Startup Disk - Terminal - Network Utility
Start the name with a . - or enable the hidden file flag.
17. What items are shared by default to all users?
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18. Default 9 home folder folders?
cp - mv - rm
It does a 7-pass erase.
Documents - Movies - Music - Pictures - Library - Downloads - Desktop - Public - Sites
Every home folder has the public folder and dropbox folder whereas all other home folders are protected.
19. Folder/directories
Internet traffic goes through the primary interface.
They're used to combine complex items into individual folders. Packages appear as a single item.
1.) Create a plain text file w/ the 2.) Make the first line #!/bin/bash 3.) Change the permissions to allow execution
Describe containers in the file system
20. How can you force quit an app from the GUI?
ls
Apple Menu>> Force Quit - Activity Monitor - Dock contextual menu
It's used to verify or repair the directory structure of a volume which contains all the information used to locate files and folders on the volume.
The Dock process starts the DashboardClient process. All widgets run inside one of the two DashboardClient processes.
21. What is protected memory? What is 64 bit memory addressing?
The system keeps applications from interfering with one another by segregating their memory using protected memory. 64 bit memory addressing allows apps to directly access more than 4 GB of ram.
It records what file operations are in progress at any given moment. If a power failure or system crash occurs - it can verify the integrity by replaying the journal.
About this mac or system profiler. System is general release number - build is specific - and serial number represents the machine.
If the DHCP request goes unanswered - it'll get a self-assigned IP in the 169.254 range.
22. How are the permissions on the shared folder set to allow local user sharing?
It stores the home folder as an encrypted sparse-bundle disk image
All users can read/write - but only the creator can delete. This uses the sticky bit.
Bonjour and NetBios & WINS
Securely stores passwords - form-fills - etc.
23. Three minium requirements for creating a command line script
Find the third-party resource causing the problem. Start in verbose mode and see where the startup fails.
Core system files - fonts - X11 - nearby & local printers - language translations
1.) Create a plain text file w/ the 2.) Make the first line #!/bin/bash 3.) Change the permissions to allow execution
firmware - startup chim or bright flash of power-on light and light gray screen booter - dark gray apple logo on primary display kernel - small gray spinning gear system launchd - bright blue screen
24. Path
Defines the directions to a specific item in the filesystem
A database of information that in some cases can be shared to the network. Account information is the most commonly accessed directory resource.
command - options - arguments
If the DHCP request goes unanswered - it'll get a self-assigned IP in the 169.254 range.
25. What 3 types of resource contention issues can occur when fast user switching is enabled?
Finder get info - command line run ls -l
Run PPC based apps on newer Intel macs. It does not support pre-OS X apps - the Classic environment - PPC screen-savers - PPC preference panes - G5 specific apps - PPC kernel extensions - some Java apps
Resource contention general - an item another user has running. Document contention for document another user has open. Peripheral contention for peripheral in use by another user. Application contention for when an app is designed to be open only on
A driver is a piece of software designed to facilitate the communication between Mac OS X and the peripheral. There are kernel extensions - framework plug-ins - or stand-alone applications.
26. What are four common issues that can interrupt network services on a Mac OS X computer?
Disconnected cable - nonfunctioning port - DHCP issue - DNS issue
Universal Access - items for the seeing or hearing impaired - keyboard and mouse difficulties - and are stored in ~/Library/Preferences
Securely stores passwords - form-fills - etc.
Screen sharing - remote login - remote management - remote apple events - and Xgrid sharing
27. What is Rosetta and what types of items are not supported by Rosetta?
Get Info from Finder or System Profiler
It records what file operations are in progress at any given moment. If a power failure or system crash occurs - it can verify the integrity by replaying the journal.
Run PPC based apps on newer Intel macs. It does not support pre-OS X apps - the Classic environment - PPC screen-savers - PPC preference panes - G5 specific apps - PPC kernel extensions - some Java apps
Common UNIX Printing System (CUPS) manages all printing and faxing for the system.
28. Relative path
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29. 6 Reasons to use the CLI
More options than GUI - bypass finder restrictions - root access - remote ssh is invisible to users - automation easy with scripting - easy combining with ARD
Resource contention general - an item another user has running. Document contention for document another user has open. Peripheral contention for peripheral in use by another user. Application contention for when an app is designed to be open only on
Describe containers in the file system
Automator is a workflow based application whereas AppleScript is an english-like scripting language
30. How does resetting a user's password as an admin user affect their keychain?
System launchd is responsible for starting every single system process. It manages system initialization and launches loginwindow.
The client uses the subnet mask to decide if the client is on the LAN. If it's not on the LAN - then it sends the data to the IP address of the local router. Traffic continues through routers until it reaches the destination.
This will not change the keychain. They can either unlock the keychain with the old password to sync them - or create a new keychain.
Parental controls
31. How do Mac OS X computers acquire and use link-local TCP/IP addresses?
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32. Default install packages
Resource contention general - an item another user has running. Document contention for document another user has open. Peripheral contention for peripheral in use by another user. Application contention for when an app is designed to be open only on
Core system files - fonts - X11 - nearby & local printers - language translations
If a known master password is reset - existing accounts are not negatively affected. If the master is reset because it was lost - however - preexisting accounts cannot be reset by the new password until the old FileVault passwords are reset.
If the DHCP request goes unanswered - it'll get a self-assigned IP in the 169.254 range.
33. What happens during user log-out?
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34. Locate system version - build number - serial number location
About this mac or system profiler. System is general release number - build is specific - and serial number represents the machine.
This ignores any ownership rules and will grant any logged-on user unlimited access to the contents of the volume.
Authentication is who am I?Authorization is what can I do?
Users don't traditionally need access to them - and if they do - they can use Terminal.
35. What password issues may arise related to the SMB service?
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36. Why is time machine bad at backing up large databases?
Restart the app - try another document - try another user account - check log files - delete caches - replace preferences - and replace app resources.
Disk drive is the hardware itself - partitions are logical divisions of a drive's storage - and volumes are stored inside partitions and define how data is stored to the storage
It has to copy the entire thing over again on each change.
Check for firmware updates - verify app compatibility - back up files - document critical settings
37. What five network file services can you connect to from the Finder's Connect To Server dialog?
Kerberos can only be used to authenticate against kerberized services and is often managed on a network-wide scale.
This will not change the keychain. They can either unlock the keychain with the old password to sync them - or create a new keychain.
AFP - SMB - FTP - NFS - WebDAV
PostScript Printer Description (PPD) files are printer driver files that instruct the CUPS system on how to communicate with specific printer models.
38. What are the primary system initialization stages and user environment stages in Mac OS X and what order do they start?
Firmware - booter - kernel - and system launchd. Primary user environment stages are loginwindow - user launchd - and user environment.
Check for firmware updates - verify app compatibility - back up files - document critical settings
Bonjour and NetBios & WINS
Cocoa - Carbon - BSD (CLI) - X11 - Java (Cocoa is native - Carbon is based on OS 9 but still provides OS X performance - X11 is a unix windowing environment)
39. Which two commands can read text files?
The user's loginwindow process does the following: Request that all user applications quit - quits any user backgroun processes - runs any logout scripts - records the logout to the man system.log - resets device permissions and preferences to defaul
Screen sharing - remote login - remote management - remote apple events - and Xgrid sharing
cat - less
Terminal - Single User Mode - >Console from login window - SSH
40. How does Mac OS X use dynamic network discovery protocols to access network services?
Devices providing network services broadcast their existence and Mac OS X picks up on these broadcasts and provides a list of services.
It's used to verify or repair the directory structure of a volume which contains all the information used to locate files and folders on the volume.
Disconnected cable - nonfunctioning port - DHCP issue - DNS issue
All users can read/write - but only the creator can delete. This uses the sticky bit.
41. How do you provide Mac OS X file sharing services so that other computers can access them?
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42. What are the visual or audible cues for each system initialization stage?
firmware - startup chim or bright flash of power-on light and light gray screen booter - dark gray apple logo on primary display kernel - small gray spinning gear system launchd - bright blue screen
Full directions to a specific item
Defines the directions to a specific item in the filesystem
Interface is any channel through which networks data can flow. Hardware network interfaces are defined by physical network connections - while virtual network connections are logical network connections on top of hardware connections. Protocol is a s
43. What are the four default top-level folders available in the Finder?
Applications - Library - System - Users
Print and Fax or Sharing Preferences. For windows users - you must enable users' password in the SMB file sharing settings in Sharing Preferences.
Interface is any channel through which networks data can flow. Hardware network interfaces are defined by physical network connections - while virtual network connections are logical network connections on top of hardware connections. Protocol is a s
Kerberos can only be used to authenticate against kerberized services and is often managed on a network-wide scale.
44. Difference between disk drives - partition - and volume
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45. What steps should you take when troubleshooting app issues?
Interface is any channel through which networks data can flow. Hardware network interfaces are defined by physical network connections - while virtual network connections are logical network connections on top of hardware connections. Protocol is a s
Using information provided by the dynamic network services discovery protocols. Computers providing services appear as resources whereas service discovery zones or workgroups appear as folders.
Restart the app - try another document - try another user account - check log files - delete caches - replace preferences - and replace app resources.
Firmware - booter - kernel - and system launchd. Primary user environment stages are loginwindow - user launchd - and user environment.
46. What three common unix commands support Mac filesystem metadata?
The network service operates or broadcasts on a network port.
cp - mv - rm
Resource contention general - an item another user has running. Document contention for document another user has open. Peripheral contention for peripheral in use by another user. Application contention for when an app is designed to be open only on
The user's loginwindow process does the following: Request that all user applications quit - quits any user backgroun processes - runs any logout scripts - records the logout to the man system.log - resets device permissions and preferences to defaul
47. Where are preferences stored? What format is generally used?
RAID 0 uses striping to increase performance. RAID 1 uses disk mirroring.
System Profiler
Run the assistant - install windows - install drivers.
User preferences are in ~/Library and the format is often Property List - which is just a special XML file.
48. What backup destinations does Time Machine support?
Any Mac OS X Extended volume including volumes from disk images stored on an AFP share on OS X Server.
Interface is any channel through which networks data can flow. Hardware network interfaces are defined by physical network connections - while virtual network connections are logical network connections on top of hardware connections. Protocol is a s
Code signed items include a digital signature that the system can use to verify the authenticity and integrity of the application or process and its resources.
Run PPC based apps on newer Intel macs. It does not support pre-OS X apps - the Classic environment - PPC screen-savers - PPC preference panes - G5 specific apps - PPC kernel extensions - some Java apps
49. What does a keychain do?
iSync allows you to sync personal info between Mac OS X apps and peripherals like Palm PDAs - and Bluetooth enabled cell phones.
Securely stores passwords - form-fills - etc.
All users can read/write - but only the creator can delete. This uses the sticky bit.
based on the user's current location
50. What are the four erase options in disk utility?
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