ACSP: Apple Certified Support Professional Os X Support

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What does CUPS do?
It records what file operations are in progress at any given moment. If a power failure or system crash occurs - it can verify the integrity by replaying the journal.
Authentication is who am I?Authorization is what can I do?
Apple Menu>> Force Quit - Activity Monitor - Dock contextual menu
Common UNIX Printing System (CUPS) manages all printing and faxing for the system.


2. What are the visual or audible cues for each system initialization stage?
firmware - startup chim or bright flash of power-on light and light gray screen booter - dark gray apple logo on primary display kernel - small gray spinning gear system launchd - bright blue screen
It will allow any user to search any attached non-system volume if ownership is ignored.
Enable Web Sharing in System Preferences
Applications - Library - System - Users


3. How does Time Machine maintain a backup history of the system?

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4. Why is the root of a user's home folder visible to others?
loginwindow displays the login window and then sets up and manages the GUI user environment.
The network service operates or broadcasts on a network port.
So they can navigate to the public or sites folder
More options than GUI - bypass finder restrictions - root access - remote ssh is invisible to users - automation easy with scripting - easy combining with ARD


5. Path
Resource contention general - an item another user has running. Document contention for document another user has open. Peripheral contention for peripheral in use by another user. Application contention for when an app is designed to be open only on
Defines the directions to a specific item in the filesystem
Client software is used to access services provided by a server
Launch daemons and startup items are launched during system initialization by the system launchd process on behalf of root. Launch agents and login items are opened during the initialization of the GUI environment by the user's launchd process.


6. What files are associated with the computer's website? What about the users' websites?

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7. How does network service order affect network connectivity?
Internet traffic goes through the primary interface.
cat - less
It allows Windows XP SP2+ - Vista - and 7 to run natively on the Mac by running a separate partition.
Local accounts are just for that Mac - network accounts are available anywhere on the network - and Mobile accounts create a cached local copy of a network account for offline access.


8. Relative path

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9. How do you identify ownership and permissions of a file or folder in the Finder? In the command line?
The user's loginwindow process does the following: Request that all user applications quit - quits any user backgroun processes - runs any logout scripts - records the logout to the man system.log - resets device permissions and preferences to defaul
Enable Web Sharing in System Preferences
Full directions to a specific item
Finder get info - command line run ls -l


10. 3 Main components of a typical command
If the DHCP request goes unanswered - it'll get a self-assigned IP in the 169.254 range.
Common flags include locked and hidden - Common extended attributes include an items color - spotlight comments - etc.
To run commands as the root user
command - options - arguments


11. Min hardware requirements for 10.6
Devices providing network services broadcast their existence and Mac OS X picks up on these broadcasts and provides a list of services.
cp - mv - rm
If a known master password is reset - existing accounts are not negatively affected. If the master is reset because it was lost - however - preexisting accounts cannot be reset by the new password until the old FileVault passwords are reset.
1 GB of RAM - 5 GB of disk space - DVD drive - display


12. What four Directory Service types can used in Mac OS X?
/System/Library/LaunchDaemons - /Library/LaunchDaemons - /Library/StartupItems - /etc/rc.local (maybe)
Local - BSD Flat File and NIS - LDAPv3 - AD
Devices providing network services broadcast their existence and Mac OS X picks up on these broadcasts and provides a list of services.
Parental controls


13. What 3 types of resource contention issues can occur when fast user switching is enabled?
Locally connected volumes are fully accessible to any logged in user.
Resource contention general - an item another user has running. Document contention for document another user has open. Peripheral contention for peripheral in use by another user. Application contention for when an app is designed to be open only on
AFP - SMB - FTP - NFS - WebDAV
Local - BSD Flat File and NIS - LDAPv3 - AD


14. What is Rosetta and what types of items are not supported by Rosetta?
Run PPC based apps on newer Intel macs. It does not support pre-OS X apps - the Classic environment - PPC screen-savers - PPC preference panes - G5 specific apps - PPC kernel extensions - some Java apps
Review network preferences - review network utility preferences - and attempt to connect to different network services
It enacts itself any time an App crashes or hangs indefinitely. It send an error report and any comments to Apple.
Print and Fax or Sharing Preferences. For windows users - you must enable users' password in the SMB file sharing settings in Sharing Preferences.


15. What is the potential side effect of improperly unmounting or ejecting a volume?
Finder get info - command line run ls -l
May cause data corruption
/System/Library/LaunchDaemons - /Library/LaunchDaemons - /Library/StartupItems - /etc/rc.local (maybe)
Drag the disk image into disk utility and press burn


16. What is the difference between launch daemons - startup items - launch agents - and login items?

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17. What are the differences between ZIP archives and Disk Images?
Every home folder has the public folder and dropbox folder whereas all other home folders are protected.
Zip files are created with the Finder and are compatible with many OSes. Good for small files & small number of items. Disk Images are created in disk utility.
Intel - directly attached input devices - 10.5 or later - all new firmware updates - 10.5 or greater install disc - 10 gigs of free space - 2 GB or more of RAM
Defines the directions to a specific item in the filesystem


18. What are resource forks and why have they fallen out of favor?

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19. What are six common system resources? What purpose does each one serve and where are they located?
Every home folder has the public folder and dropbox folder whereas all other home folders are protected.
extensions - tied to the kernel to provide hardware support - frameworks - shared code libraries - fonts - preference files - configuration info - Launch Agents and Launch Daemons - used by launchd to provide auto-starting services - logs - contain d
Devices providing network services broadcast their existence and Mac OS X picks up on these broadcasts and provides a list of services.
1.) User accounts not tied to individual Macs 2.) Same user account for multiple services 3.) Kerberos SSO 4.) Define user/comp settings in a single location


20. What is target disk mode and how is it engaged?
Screen sharing - remote login - remote management - remote apple events - and Xgrid sharing
Client software is used to access services provided by a server
Hold down T on boot - allows the mac to be turned into a very large - and expensive - external hard drive or disc drive.
Defines the directions to a specific item in the filesystem


21. How does the system determine what app to use to open a file?
Press the eject button - file>>eject - drag to trash - press eject in the sidebar
Launch Services maintains a database of associated file types and applications.
Applications - Library - System - Users
To run commands as the root user


22. Why does the Finder hider certain folders at the root of the system volume?

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23. How can you force quit an app from the GUI?
All users can read/write - but only the creator can delete. This uses the sticky bit.
Review network preferences - review network utility preferences - and attempt to connect to different network services
File>>Create Burn Folder and drag items in then press burn. OR Insert blank media and choose new Burn Folder
Apple Menu>> Force Quit - Activity Monitor - Dock contextual menu


24. What is the safe boot keyboard combo?
Hold down shift on startup
human input devices (HIDs) like keyboards and mice - storage devices like hard drives - printers - scanners - digital cameras - video devices including both input and output - and audio devices.
Common UNIX Printing System (CUPS) manages all printing and faxing for the system.
The computer's website files are located in /Library/WebServer/Documents and each users' is inside ~/Sites


25. What is a Kerberos Ticket and KDC?

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26. What is the difference between safe boot - safe mode - and safe login?
Restart the app - try another document - try another user account - check log files - delete caches - replace preferences - and replace app resources.
If the DHCP request goes unanswered - it'll get a self-assigned IP in the 169.254 range.
It enacts itself any time an App crashes or hangs indefinitely. It send an error report and any comments to Apple.
Safe boot refers to when the system is starting up - safe mode is when the system is actually running - and safe login is when the system starts up the user session.


27. Three minium requirements for creating a command line script
1.) Create a plain text file w/ the 2.) Make the first line #!/bin/bash 3.) Change the permissions to allow execution
IP addresses identify the location of a specific network device. Subnet masks are used by network devices to identify their local network range. IPv4 addresses are a 32-bit number represented in 4 groups of four octets separated by periods. 0-255.
It addresses the outgoing packets based on the destination device's MAC address
Bonjour and NetBios & WINS


28. What are five application environments supported by Mac OS X and what are they used for?
Press the eject button - file>>eject - drag to trash - press eject in the sidebar
Cocoa - Carbon - BSD (CLI) - X11 - Java (Cocoa is native - Carbon is based on OS 9 but still provides OS X performance - X11 is a unix windowing environment)
File>>Create Burn Folder and drag items in then press burn. OR Insert blank media and choose new Burn Folder
Apple Menu>> Force Quit - Activity Monitor - Dock contextual menu


29. What do the terms interface - protocol - and service mean in relation to computer networks?
Get Info from Finder or System Profiler
More options than GUI - bypass finder restrictions - root access - remote ssh is invisible to users - automation easy with scripting - easy combining with ARD
Interface is any channel through which networks data can flow. Hardware network interfaces are defined by physical network connections - while virtual network connections are logical network connections on top of hardware connections. Protocol is a s
Nothing.


30. What is the relationship between a network service and a network port?
Find the third-party resource causing the problem. Start in verbose mode and see where the startup fails.
It starts with a full copy of the system and then it records any changes made to the system and only copies those changes. It creates a simulation of the entire system using hard links for files that didn't change.
The network service operates or broadcasts on a network port.
Standard - Admin - Guest - Sharing-Only - Root


31. What steps should you take when troubleshooting app issues?
Restart the app - try another document - try another user account - check log files - delete caches - replace preferences - and replace app resources.
Nothing.
It's a special permission used to define a folder as an append-only destination (only the creator can delete the file he creates)
Zip files are created with the Finder and are compatible with many OSes. Good for small files & small number of items. Disk Images are created in disk utility.


32. What does the problem-reporting feature do?
It enacts itself any time an App crashes or hangs indefinitely. It send an error report and any comments to Apple.
This will not change the keychain. They can either unlock the keychain with the old password to sync them - or create a new keychain.
Set the mac's network identification - enable the desired service - define access.System preferences >> Sharing
To run commands as the root user


33. What are four advantages of using network directory services to store account information?
Hold down shift on startup
1.) User accounts not tied to individual Macs 2.) Same user account for multiple services 3.) Kerberos SSO 4.) Define user/comp settings in a single location
Firmware - booter - kernel - and system launchd. Primary user environment stages are loginwindow - user launchd - and user environment.
computer hostname - working directory - user account


34. Advantages/disadvantages of single/multiple partition drives in OS X

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35. Difference between disk drives - partition - and volume

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36. How does resetting the master filevault password affect existing filevault user accounts?
The client uses the subnet mask to decide if the client is on the LAN. If it's not on the LAN - then it sends the data to the IP address of the local router. Traffic continues through routers until it reaches the destination.
Using information provided by the dynamic network services discovery protocols. Computers providing services appear as resources whereas service discovery zones or workgroups appear as folders.
If a known master password is reset - existing accounts are not negatively affected. If the master is reset because it was lost - however - preexisting accounts cannot be reset by the new password until the old FileVault passwords are reset.
It monitors all incoming connections and requests. Connections are allowed on a per-application basis. Advanced options include signing options - stealth mode - and more.


37. How does the IP addresses use the MAC address to send messages between computers on a LAN?

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38. What role does loginwindow serve in system start-up?
Universal Access - items for the seeing or hearing impaired - keyboard and mouse difficulties - and are stored in ~/Library/Preferences
It records what file operations are in progress at any given moment. If a power failure or system crash occurs - it can verify the integrity by replaying the journal.
Resource contention general - an item another user has running. Document contention for document another user has open. Peripheral contention for peripheral in use by another user. Application contention for when an app is designed to be open only on
loginwindow displays the login window and then sets up and manages the GUI user environment.


39. Folder/directories
cp - mv - rm
Drag the disk image into disk utility and press burn
Describe containers in the file system
A database of information that in some cases can be shared to the network. Account information is the most commonly accessed directory resource.


40. How can you identify the MAC Addresses for all of the Mac's network interfaces?
The DNS Service is used to translate host names to IP addresses via forward lookups and IP addresses to domain names via reverse lookups.
Info pane in Network Utility
Single partition drives are easier to setup initially - but aren't as flexible for admin/maintenance. Multiple can segregate data
The firmware initializes the Mac's hardware and and locates the booter file on the system volume. The Power-On Self Test (POST) checks for basic hardware functionality.


41. How does Mac OS X use dynamic network discovery protocols to access network services?
Resource contention general - an item another user has running. Document contention for document another user has open. Peripheral contention for peripheral in use by another user. Application contention for when an app is designed to be open only on
Parental controls
Devices providing network services broadcast their existence and Mac OS X picks up on these broadcasts and provides a list of services.
Users' public folders


42. How can you identify the type of a particular application?
The network service operates or broadcasts on a network port.
Get Info from Finder or System Profiler
Terminal - Single User Mode - >Console from login window - SSH
extensions - tied to the kernel to provide hardware support - frameworks - shared code libraries - fonts - preference files - configuration info - Launch Agents and Launch Daemons - used by launchd to provide auto-starting services - logs - contain d


43. How does resetting a user's password as an admin user affect their keychain?
Bonjour and NetBios & WINS
Don't erase data - zero out the data - 7-pass erase - 35-pass erase
This will not change the keychain. They can either unlock the keychain with the old password to sync them - or create a new keychain.
System launchd is responsible for starting every single system process. It manages system initialization and launches loginwindow.


44. What does Mac OS X use bundles or packages for?

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45. What are three common troubleshooting techniques for issues involving failure to connect to network services?
Applications - Library - System - Users
System launchd is responsible for starting every single system process. It manages system initialization and launches loginwindow.
Absolute always start at the root of the filesystem - whereas relative paths start where the user is current at
Review network preferences - review network utility preferences - and attempt to connect to different network services


46. How are items inside the Finder's Network folder populated?
Nothing.
Using information provided by the dynamic network services discovery protocols. Computers providing services appear as resources whereas service discovery zones or workgroups appear as folders.
Common flags include locked and hidden - Common extended attributes include an items color - spotlight comments - etc.
Screen sharing - remote login - remote management - remote apple events - and Xgrid sharing


47. What are the primary differences between local - network - and mobile accounts?
Local accounts are just for that Mac - network accounts are available anywhere on the network - and Mobile accounts create a cached local copy of a network account for offline access.
Kerberos tickets are used to validate an account's identity. Kerberos uses ticket-granting-tickets and service tickets. KDC = key distribution center.
Press the eject button - file>>eject - drag to trash - press eject in the sidebar
Root has unlimited access - Admin can change system files & settings - guest can dump tons of files


48. What does iSync do?
iSync allows you to sync personal info between Mac OS X apps and peripherals like Palm PDAs - and Bluetooth enabled cell phones.
File>>Create Burn Folder and drag items in then press burn. OR Insert blank media and choose new Burn Folder
Client software is used to access services provided by a server
Individual pieces of information used to define a user such as user ID - UUID - home directory - etc.


49. What two methods can be used to hide items from the Finder?
1 GB of RAM - 5 GB of disk space - DVD drive - display
Start the name with a . - or enable the hidden file flag.
Finder get info - command line run ls -l
Using information provided by the dynamic network services discovery protocols. Computers providing services appear as resources whereas service discovery zones or workgroups appear as folders.


50. What items are not loaded when Mac OS X safe boots?
It will not load any third party KEXTs - third-party LaunchAgents - LaunchDaemons - StartupItems - fonts - any user login items - or any user specific LaunchAgents.
Screen sharing - remote login - remote management - remote apple events - and Xgrid sharing
The Dock process starts the DashboardClient process. All widgets run inside one of the two DashboardClient processes.
firmware - startup chim or bright flash of power-on light and light gray screen booter - dark gray apple logo on primary display kernel - small gray spinning gear system launchd - bright blue screen