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ACSP: Apple Certified Support Professional Os X Support

Subjects : certifications, it-skills, apple

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Advantages/disadvantages of single/multiple partition drives in OS X

2. What items are automatically started by system launchd during the system initialization process?
/System/Library/LaunchDaemons - /Library/LaunchDaemons - /Library/StartupItems - /etc/rc.local (maybe)
This will not change the keychain. They can either unlock the keychain with the old password to sync them - or create a new keychain.
PostScript Printer Description (PPD) files are printer driver files that instruct the CUPS system on how to communicate with specific printer models.
A driver is a piece of software designed to facilitate the communication between Mac OS X and the peripheral. There are kernel extensions - framework plug-ins - or stand-alone applications.

3. What are some common file flags and extended attributes used by Mac OS X?
Common flags include locked and hidden - Common extended attributes include an items color - spotlight comments - etc.
Review network preferences - review network utility preferences - and attempt to connect to different network services
Forked files may cause issues for NFS and WebDAV. Also avoid AFP 2 on Windows file servers.
To run commands as the root user

4. How do kerberos and keychain system differ for managing authentication services?
Any Mac OS X Extended volume including volumes from disk images stored on an AFP share on OS X Server.
Kerberos can only be used to authenticate against kerberized services and is often managed on a network-wide scale.
Applications - Library - System - Users
It stores the home folder as an encrypted sparse-bundle disk image

5. How can you identify the type of a particular application?
Get Info from Finder or System Profiler
1 GB of RAM - 5 GB of disk space - DVD drive - display
Users' passwords must be stored in a special format - which is less secure - and must be explicitly enabled.
Finder shows only 4 different permissions options: read/write - read-only - write-only - and no access. Terminal can show you any possible combination.

6. What are seven common types of resources Mac OS X can access from a directory service?
Kerberos tickets are used to validate an account's identity. Kerberos uses ticket-granting-tickets and service tickets. KDC = key distribution center.
User accounts - user groups - computer accounts - computer groups - network file mounts - management settings - and collaboration information.
It monitors all incoming connections and requests. Connections are allowed on a per-application basis. Advanced options include signing options - stealth mode - and more.
It will not load any third party KEXTs - third-party LaunchAgents - LaunchDaemons - StartupItems - fonts - any user login items - or any user specific LaunchAgents.

7. What are resource forks and why have they fallen out of favor?

8. What type of files are omitted from time machine backups?
Parental controls
Temp files - spotlight indexes - items in the trash - and any files defined as exempt either by you or by an application.
Resource contention general - an item another user has running. Document contention for document another user has open. Peripheral contention for peripheral in use by another user. Application contention for when an app is designed to be open only on
Code signed items include a digital signature that the system can use to verify the authenticity and integrity of the application or process and its resources.

9. How does the Finder's secure empty trash work?
It does a 7-pass erase.
It monitors all incoming connections and requests. Connections are allowed on a per-application basis. Advanced options include signing options - stealth mode - and more.
Drag the disk image into disk utility and press burn
Local accounts are just for that Mac - network accounts are available anywhere on the network - and Mobile accounts create a cached local copy of a network account for offline access.

10. What is authentication and authorization?
Authentication is who am I?Authorization is what can I do?
RAID 0 uses striping to increase performance. RAID 1 uses disk mirroring.
human input devices (HIDs) like keyboards and mice - storage devices like hard drives - printers - scanners - digital cameras - video devices including both input and output - and audio devices.
Any Mac OS X Extended volume including volumes from disk images stored on an AFP share on OS X Server.

11. How do Mac OS X computers acquire and use link-local TCP/IP addresses?

12. Min hardware requirements for 10.6
Local - BSD Flat File and NIS - LDAPv3 - AD
1 GB of RAM - 5 GB of disk space - DVD drive - display
May cause data corruption
PostScript Printer Description (PPD) files are printer driver files that instruct the CUPS system on how to communicate with specific printer models.

13. In the network preferences - how can you tell which interface is currently being used for network activities?
RAID 0 uses striping to increase performance. RAID 1 uses disk mirroring.
Root has unlimited access - Admin can change system files & settings - guest can dump tons of files
The status indicator lights - Green - yellow - red.
It will not load any third party KEXTs - third-party LaunchAgents - LaunchDaemons - StartupItems - fonts - any user login items - or any user specific LaunchAgents.

14. How do you provide Mac OS X file sharing services so that other computers can access them?

15. What are the primary differences between local - network - and mobile accounts?
System Profiler - Disk Utility - Reset Password Utility - Firmware Password - Restore from Time Machine Backup - Startup Disk - Terminal - Network Utility
Too many to list. Hehe.
System Profiler
Local accounts are just for that Mac - network accounts are available anywhere on the network - and Mobile accounts create a cached local copy of a network account for offline access.

16. What is Rosetta and what types of items are not supported by Rosetta?
firmware - startup chim or bright flash of power-on light and light gray screen booter - dark gray apple logo on primary display kernel - small gray spinning gear system launchd - bright blue screen
It monitors all incoming connections and requests. Connections are allowed on a per-application basis. Advanced options include signing options - stealth mode - and more.
GUID partition table for intel-based macs - Apple-Partition-Map for PPC macs
Run PPC based apps on newer Intel macs. It does not support pre-OS X apps - the Classic environment - PPC screen-savers - PPC preference panes - G5 specific apps - PPC kernel extensions - some Java apps

17. How do you use the finder's burn folder feature?
All users can read/write - but only the creator can delete. This uses the sticky bit.
Describe containers in the file system
File>>Create Burn Folder and drag items in then press burn. OR Insert blank media and choose new Burn Folder
Locally connected volumes are fully accessible to any logged in user.

18. What three methods can be used to select the start-up disk?
Too many to list. Hehe.
Option key - Startup Disk preference pane in OS X - or the BootCamp utility in Windows.
Parental controls
Authentication is who am I?Authorization is what can I do?

19. What differentiates RAID 0 from RAID 1?
RAID 0 uses striping to increase performance. RAID 1 uses disk mirroring.
AFP - SMB - FTP - NFS - WebDAV
Devices providing network services broadcast their existence and Mac OS X picks up on these broadcasts and provides a list of services.
Too many to list. Hehe.

20. What five network file services can you connect to from the Finder's Connect To Server dialog?
It does a 7-pass erase.
Finder get info - command line run ls -l
Admins have access to any locally-connected volume whereas standard users can only access their home folders and other user's Public folders.
AFP - SMB - FTP - NFS - WebDAV

21. What network services are provided by your Mac to facilitate Internet sharing? What options are available for Internet sharing your Mac's AirPort wireless Ethernet interface?
Your Mac provides network routing NAT - DHCP - and DNS forwarding services for any device connected. When sharing AirPort - you can specify and SSID - channel - and WEP settings.
HFS+ (Mac OS X Extended Journaled - Mac OS X Extended Case Sensitive Journaled - Mac OS X Extended) - HFS - UFS - FAT32 - NTFS - UDF
They're stored at the root of every volume in a /.Spotlight-V100 folder. A fileVault user's database is stored in his vault in his home user. Mail is in ~/Library/Mail/Mail Envelope. Spotlight plugins can be in any library folder in a folder called S
ls

22. What 4 methods can be used to eject a volume from the finder?
System launchd is responsible for starting every single system process. It manages system initialization and launches loginwindow.
/System/Library/LaunchDaemons - /Library/LaunchDaemons - /Library/StartupItems - /etc/rc.local (maybe)
It has to copy the entire thing over again on each change.
Press the eject button - file>>eject - drag to trash - press eject in the sidebar

23. How do you further resolve and issue that disappears when the Mac successfully safe-boots?
Find the third-party resource causing the problem. Start in verbose mode and see where the startup fails.
They're stored at the root of every volume in a /.Spotlight-V100 folder. A fileVault user's database is stored in his vault in his home user. Mail is in ~/Library/Mail/Mail Envelope. Spotlight plugins can be in any library folder in a folder called S
The network service operates or broadcasts on a network port.
Restart the app - try another document - try another user account - check log files - delete caches - replace preferences - and replace app resources.

24. What is the relationship between clients and servers as it relates to network service access?
They're stored at the root of every volume in a /.Spotlight-V100 folder. A fileVault user's database is stored in his vault in his home user. Mail is in ~/Library/Mail/Mail Envelope. Spotlight plugins can be in any library folder in a folder called S
Client software is used to access services provided by a server
Drag the disk image into disk utility and press burn
Bonjour and NetBios & WINS

25. How can you identify which apps are installed on a Mac?
/System/Library/LaunchDaemons - /Library/LaunchDaemons - /Library/StartupItems - /etc/rc.local (maybe)
System Profiler
Print and Fax or Sharing Preferences. For windows users - you must enable users' password in the SMB file sharing settings in Sharing Preferences.
Check for firmware updates - verify app compatibility - back up files - document critical settings

26. How do you use disk utility to burn an optical disk?
Zip files are created with the Finder and are compatible with many OSes. Good for small files & small number of items. Disk Images are created in disk utility.
Root has unlimited access - Admin can change system files & settings - guest can dump tons of files
It enacts itself any time an App crashes or hangs indefinitely. It send an error report and any comments to Apple.
Drag the disk image into disk utility and press burn

27. How does resetting a user's password as an admin user affect their keychain?
Get Info from Finder or System Profiler
This will not change the keychain. They can either unlock the keychain with the old password to sync them - or create a new keychain.
Resource contention general - an item another user has running. Document contention for document another user has open. Peripheral contention for peripheral in use by another user. Application contention for when an app is designed to be open only on
User accounts - user groups - computer accounts - computer groups - network file mounts - management settings - and collaboration information.

28. What items are not loaded when Mac OS X safe boots?
It will not load any third party KEXTs - third-party LaunchAgents - LaunchDaemons - StartupItems - fonts - any user login items - or any user specific LaunchAgents.
Describe containers in the file system
Cocoa - Carbon - BSD (CLI) - X11 - Java (Cocoa is native - Carbon is based on OS 9 but still provides OS X performance - X11 is a unix windowing environment)
The DNS Service is used to translate host names to IP addresses via forward lookups and IP addresses to domain names via reverse lookups.

29. What is the difference between safe boot - safe mode - and safe login?
Used to make the filesystem appear less complex. Data forks and resource forks are combined to appear as a single item. They have fallen out because they're not compatible with non Mac-OS volumes and are not extensible.
Safe boot refers to when the system is starting up - safe mode is when the system is actually running - and safe login is when the system starts up the user session.
Review network preferences - review network utility preferences - and attempt to connect to different network services
It enacts itself any time an App crashes or hangs indefinitely. It send an error report and any comments to Apple.

30. How can you force quit an app from the GUI?
Locally connected volumes are fully accessible to any logged in user.
Apple Menu>> Force Quit - Activity Monitor - Dock contextual menu
User preferences are in ~/Library and the format is often Property List - which is just a special XML file.
Individual pieces of information used to define a user such as user ID - UUID - home directory - etc.

31. What is a device driver? What three primary types of device drivers are there?
A driver is a piece of software designed to facilitate the communication between Mac OS X and the peripheral. There are kernel extensions - framework plug-ins - or stand-alone applications.
cp - mv - rm
Enable Web Sharing in System Preferences
System Profiler - Disk Utility - Reset Password Utility - Firmware Password - Restore from Time Machine Backup - Startup Disk - Terminal - Network Utility

32. What items are shared by default to all users?

33. What shared items are accessible to any user who connects via FTP?

34. What interfaces and protocols are supported by default in in Mac OS X?
Forked files may cause issues for NFS and WebDAV. Also avoid AFP 2 on Windows file servers.
It enacts itself any time an App crashes or hangs indefinitely. It send an error report and any comments to Apple.
Too many to list. Hehe.
The client uses the subnet mask to decide if the client is on the LAN. If it's not on the LAN - then it sends the data to the IP address of the local router. Traffic continues through routers until it reaches the destination.

35. Four prep steps before installing
Too many to list. Hehe.
Parental controls
HFS+ (Mac OS X Extended Journaled - Mac OS X Extended Case Sensitive Journaled - Mac OS X Extended) - HFS - UFS - FAT32 - NTFS - UDF
Check for firmware updates - verify app compatibility - back up files - document critical settings

36. What are three common troubleshooting techniques for issues involving failure to connect to network services?
The user's loginwindow process does the following: Request that all user applications quit - quits any user backgroun processes - runs any logout scripts - records the logout to the man system.log - resets device permissions and preferences to defaul
Standard - Admin - Guest - Sharing-Only - Root
Review network preferences - review network utility preferences - and attempt to connect to different network services
1.) Try another account 2.) Reset the account password 3.) Verify directory service connectivity 4) Verify kerberos authentication & config 5.) Check directory service log files

37. What are the four default top-level folders available in the Finder?
Temp files - spotlight indexes - items in the trash - and any files defined as exempt either by you or by an application.
based on the user's current location
Securely stores passwords - form-fills - etc.
Applications - Library - System - Users

38. Default install packages
User accounts - user groups - computer accounts - computer groups - network file mounts - management settings - and collaboration information.
Screen sharing - remote login - remote management - remote apple events - and Xgrid sharing
So they can navigate to the public or sites folder
Core system files - fonts - X11 - nearby & local printers - language translations

39. 3 Main components of a typical command
The computer's website files are located in /Library/WebServer/Documents and each users' is inside ~/Sites
command - options - arguments
Print and Fax or Sharing Preferences. For windows users - you must enable users' password in the SMB file sharing settings in Sharing Preferences.
Admins have access to any locally-connected volume whereas standard users can only access their home folders and other user's Public folders.

40. Different between absolute and relative path
The status indicator lights - Green - yellow - red.
Client software is used to access services provided by a server
Individual pieces of information used to define a user such as user ID - UUID - home directory - etc.
Absolute always start at the root of the filesystem - whereas relative paths start where the user is current at

41. What client-sharing services can Mac OS X provide?
Screen sharing - remote login - remote management - remote apple events - and Xgrid sharing
/System/Library/LaunchDaemons - /Library/LaunchDaemons - /Library/StartupItems - /etc/rc.local (maybe)
Parental controls
To run commands as the root user

42. What are they advantages of code-signing?
Code signed items include a digital signature that the system can use to verify the authenticity and integrity of the application or process and its resources.
AFP - SMB - FTP - NFS - WebDAV
Used to make the filesystem appear less complex. Data forks and resource forks are combined to appear as a single item. They have fallen out because they're not compatible with non Mac-OS volumes and are not extensible.
Finder get info - command line run ls -l

43. What happens during system shutdown?
The loginwindow process logs all users out and then tells the kernel to quit all remaining system processes.
Full directions to a specific item
HFS+ (Mac OS X Extended Journaled - Mac OS X Extended Case Sensitive Journaled - Mac OS X Extended) - HFS - UFS - FAT32 - NTFS - UDF
Local - BSD Flat File and NIS - LDAPv3 - AD

44. What does 'ignore volume ownership' do in the Finder?
System Profiler - Disk Utility - Reset Password Utility - Firmware Password - Restore from Time Machine Backup - Startup Disk - Terminal - Network Utility
Individual pieces of information used to define a user such as user ID - UUID - home directory - etc.
This ignores any ownership rules and will grant any logged-on user unlimited access to the contents of the volume.
Get Info from Finder or System Profiler

45. What 3 types of resource contention issues can occur when fast user switching is enabled?
Launch daemons and startup items are launched during system initialization by the system launchd process on behalf of root. Launch agents and login items are opened during the initialization of the GUI environment by the user's launchd process.
Start the name with a . - or enable the hidden file flag.
Resource contention general - an item another user has running. Document contention for document another user has open. Peripheral contention for peripheral in use by another user. Application contention for when an app is designed to be open only on
1.) User accounts not tied to individual Macs 2.) Same user account for multiple services 3.) Kerberos SSO 4.) Define user/comp settings in a single location

46. How does the IP transfer messages between computers on a WAN?

47. Locate system version - build number - serial number location
About this mac or system profiler. System is general release number - build is specific - and serial number represents the machine.
Users' passwords must be stored in a special format - which is less secure - and must be explicitly enabled.
Check for firmware updates - verify app compatibility - back up files - document critical settings
It's used to verify or repair the directory structure of a volume which contains all the information used to locate files and folders on the volume.

48. How are the permissions on the shared folder set to allow local user sharing?
All users can read/write - but only the creator can delete. This uses the sticky bit.
This ignores any ownership rules and will grant any logged-on user unlimited access to the contents of the volume.
File>>Create Burn Folder and drag items in then press burn. OR Insert blank media and choose new Burn Folder
Standard - Admin - Guest - Sharing-Only - Root

49. What are the three primary steps for setting up bootcamp?
Run the assistant - install windows - install drivers.
It does a 7-pass erase.
Single partition drives are easier to setup initially - but aren't as flexible for admin/maintenance. Multiple can segregate data
Applications - Library - System - Users

50. Relative path