Test your basic knowledge |

ACSP: Apple Certified Support Professional Os X Support

Subjects : certifications, it-skills, apple

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is the difference between launch daemons - startup items - launch agents - and login items?
Too many to list. Hehe.
It will allow any user to search any attached non-system volume if ownership is ignored.
Launch daemons and startup items are launched during system initialization by the system launchd process on behalf of root. Launch agents and login items are opened during the initialization of the GUI environment by the user's launchd process.
PostScript Printer Description (PPD) files are printer driver files that instruct the CUPS system on how to communicate with specific printer models.

2. What are the four erase options in disk utility?
Authentication is who am I?Authorization is what can I do?
System Profiler
It's used to verify or repair the directory structure of a volume which contains all the information used to locate files and folders on the volume.
Don't erase data - zero out the data - 7-pass erase - 35-pass erase

3. What are the four default top-level folders available in the Finder?
Describe containers in the file system
Applications - Library - System - Users
Option key - Startup Disk preference pane in OS X - or the BootCamp utility in Windows.
Users don't traditionally need access to them - and if they do - they can use Terminal.

4. How does the spotlight search service use metadata?
The spotlight search service creates index databases of file system metadata so that it can perform normally time-intensive searches nearly instantly.
Check for firmware updates - verify app compatibility - back up files - document critical settings
It starts with a full copy of the system and then it records any changes made to the system and only copies those changes. It creates a simulation of the entire system using hard links for files that didn't change.
It does a 7-pass erase.

5. In the network preferences - how can you tell which interface is currently being used for network activities?
It does a 7-pass erase.
The status indicator lights - Green - yellow - red.
Launch Services maintains a database of associated file types and applications.
Local - BSD Flat File and NIS - LDAPv3 - AD

6. How does Boot Camp work?
Interface is any channel through which networks data can flow. Hardware network interfaces are defined by physical network connections - while virtual network connections are logical network connections on top of hardware connections. Protocol is a s
Firmware - booter - kernel - and system launchd. Primary user environment stages are loginwindow - user launchd - and user environment.
It allows Windows XP SP2+ - Vista - and 7 to run natively on the Mac by running a separate partition.
1 GB of RAM - 5 GB of disk space - DVD drive - display

7. Four prep steps before installing
Check for firmware updates - verify app compatibility - back up files - document critical settings
RAID 0 uses striping to increase performance. RAID 1 uses disk mirroring.
Locally connected volumes are fully accessible to any logged in user.
Full directions to a specific item

8. How is the DOmain Name Service used to facilitate network naming?
It records what file operations are in progress at any given moment. If a power failure or system crash occurs - it can verify the integrity by replaying the journal.
iSync allows you to sync personal info between Mac OS X apps and peripherals like Palm PDAs - and Bluetooth enabled cell phones.
The DNS Service is used to translate host names to IP addresses via forward lookups and IP addresses to domain names via reverse lookups.
File>>Create Burn Folder and drag items in then press burn. OR Insert blank media and choose new Burn Folder

9. What shared items are accessible to an administrator who connects via AFP or SMB? What about a standard user?
Admins have access to any locally-connected volume whereas standard users can only access their home folders and other user's Public folders.
The network service operates or broadcasts on a network port.
Every home folder has the public folder and dropbox folder whereas all other home folders are protected.
Your Mac provides network routing NAT - DHCP - and DNS forwarding services for any device connected. When sharing AirPort - you can specify and SSID - channel - and WEP settings.

10. What process or processes are responsible for dashboard widgets?
Run PPC based apps on newer Intel macs. It does not support pre-OS X apps - the Classic environment - PPC screen-savers - PPC preference panes - G5 specific apps - PPC kernel extensions - some Java apps
Firmware - booter - kernel - and system launchd. Primary user environment stages are loginwindow - user launchd - and user environment.
The Dock process starts the DashboardClient process. All widgets run inside one of the two DashboardClient processes.
Users' passwords must be stored in a special format - which is less secure - and must be explicitly enabled.

11. Folder/directories
User preferences are in ~/Library and the format is often Property List - which is just a special XML file.
Describe containers in the file system
The status indicator lights - Green - yellow - red.
Terminal - Single User Mode - >Console from login window - SSH

12. What are seven common types of resources Mac OS X can access from a directory service?
cat - less
Users' public folders
User preferences are in ~/Library and the format is often Property List - which is just a special XML file.
User accounts - user groups - computer accounts - computer groups - network file mounts - management settings - and collaboration information.

13. What system preference enables the accessibility features of OS X - what are they - and where are the preferences stored?
It stores the home folder as an encrypted sparse-bundle disk image
Admins have access to any locally-connected volume whereas standard users can only access their home folders and other user's Public folders.
Core system files - fonts - X11 - nearby & local printers - language translations
Universal Access - items for the seeing or hearing impaired - keyboard and mouse difficulties - and are stored in ~/Library/Preferences

14. How is Disk utility's verify and repair feature used?
Full directions to a specific item
If the backup volume became full and removed the older item(s).
The spotlight search service creates index databases of file system metadata so that it can perform normally time-intensive searches nearly instantly.
It's used to verify or repair the directory structure of a volume which contains all the information used to locate files and folders on the volume.

15. What password issues may arise related to the SMB service?
Option key - Startup Disk preference pane in OS X - or the BootCamp utility in Windows.
Disconnected cable - nonfunctioning port - DHCP issue - DNS issue
Users' passwords must be stored in a special format - which is less secure - and must be explicitly enabled.
1.) User accounts not tied to individual Macs 2.) Same user account for multiple services 3.) Kerberos SSO 4.) Define user/comp settings in a single location

16. Five types of accounts in 10.6
Interface is any channel through which networks data can flow. Hardware network interfaces are defined by physical network connections - while virtual network connections are logical network connections on top of hardware connections. Protocol is a s
Users don't traditionally need access to them - and if they do - they can use Terminal.
Drag the disk image into disk utility and press burn
Standard - Admin - Guest - Sharing-Only - Root

17. Three minium requirements for creating a command line script
1.) Create a plain text file w/ the 2.) Make the first line #!/bin/bash 3.) Change the permissions to allow execution
Locally connected volumes are fully accessible to any logged in user.
Restart the app - try another document - try another user account - check log files - delete caches - replace preferences - and replace app resources.
Don't erase data - zero out the data - 7-pass erase - 35-pass erase

18. What are four advantages of using network directory services to store account information?
1.) User accounts not tied to individual Macs 2.) Same user account for multiple services 3.) Kerberos SSO 4.) Define user/comp settings in a single location
The user's loginwindow process does the following: Request that all user applications quit - quits any user backgroun processes - runs any logout scripts - records the logout to the man system.log - resets device permissions and preferences to defaul
The client uses the subnet mask to decide if the client is on the LAN. If it's not on the LAN - then it sends the data to the IP address of the local router. Traffic continues through routers until it reaches the destination.
Single partition drives are easier to setup initially - but aren't as flexible for admin/maintenance. Multiple can segregate data

19. What are some common file flags and extended attributes used by Mac OS X?
Common flags include locked and hidden - Common extended attributes include an items color - spotlight comments - etc.
It allows Windows XP SP2+ - Vista - and 7 to run natively on the Mac by running a separate partition.
Print and Fax or Sharing Preferences. For windows users - you must enable users' password in the SMB file sharing settings in Sharing Preferences.
Kerberos can only be used to authenticate against kerberized services and is often managed on a network-wide scale.

20. What does a keychain do?
Securely stores passwords - form-fills - etc.
cp - mv - rm
extensions - tied to the kernel to provide hardware support - frameworks - shared code libraries - fonts - preference files - configuration info - Launch Agents and Launch Daemons - used by launchd to provide auto-starting services - logs - contain d
Describe containers in the file system

21. What interfaces and protocols are supported by default in in Mac OS X?
Too many to list. Hehe.
Run the assistant - install windows - install drivers.
AFP - SMB - FTP - NFS - WebDAV
Cocoa - Carbon - BSD (CLI) - X11 - Java (Cocoa is native - Carbon is based on OS 9 but still provides OS X performance - X11 is a unix windowing environment)

22. What are five common directory services and authentication services troubleshooting techniques?
loginwindow displays the login window and then sets up and manages the GUI user environment.
1.) Try another account 2.) Reset the account password 3.) Verify directory service connectivity 4) Verify kerberos authentication & config 5.) Check directory service log files
Zip files are created with the Finder and are compatible with many OSes. Good for small files & small number of items. Disk Images are created in disk utility.
AFP - SMB - FTP - NFS - WebDAV

23. What network services are provided by your Mac to facilitate Internet sharing? What options are available for Internet sharing your Mac's AirPort wireless Ethernet interface?
Automator is a workflow based application whereas AppleScript is an english-like scripting language
Any Mac OS X Extended volume including volumes from disk images stored on an AFP share on OS X Server.
Zip files are created with the Finder and are compatible with many OSes. Good for small files & small number of items. Disk Images are created in disk utility.
Your Mac provides network routing NAT - DHCP - and DNS forwarding services for any device connected. When sharing AirPort - you can specify and SSID - channel - and WEP settings.

24. What is authentication and authorization?
Clear-text - encrypted - Kerberos
Authentication is who am I?Authorization is what can I do?
Run the assistant - install windows - install drivers.
loginwindow displays the login window and then sets up and manages the GUI user environment.

25. What are three common authentication methods?
It enacts itself any time an App crashes or hangs indefinitely. It send an error report and any comments to Apple.
Clear-text - encrypted - Kerberos
IP addresses identify the location of a specific network device. Subnet masks are used by network devices to identify their local network range. IPv4 addresses are a 32-bit number represented in 4 groups of four octets separated by periods. 0-255.
Using information provided by the dynamic network services discovery protocols. Computers providing services appear as resources whereas service discovery zones or workgroups appear as folders.

26. What type of files are omitted from time machine backups?
It records what file operations are in progress at any given moment. If a power failure or system crash occurs - it can verify the integrity by replaying the journal.
Common UNIX Printing System (CUPS) manages all printing and faxing for the system.
Temp files - spotlight indexes - items in the trash - and any files defined as exempt either by you or by an application.
Kerberos can only be used to authenticate against kerberized services and is often managed on a network-wide scale.

27. What are the visual or audible cues for each system initialization stage?
1.) User accounts not tied to individual Macs 2.) Same user account for multiple services 3.) Kerberos SSO 4.) Define user/comp settings in a single location
Option key - Startup Disk preference pane in OS X - or the BootCamp utility in Windows.
AFP - SMB - FTP - NFS - WebDAV
firmware - startup chim or bright flash of power-on light and light gray screen booter - dark gray apple logo on primary display kernel - small gray spinning gear system launchd - bright blue screen

28. 6 Reasons to use the CLI
Launch daemons and startup items are launched during system initialization by the system launchd process on behalf of root. Launch agents and login items are opened during the initialization of the GUI environment by the user's launchd process.
The firmware initializes the Mac's hardware and and locates the booter file on the system volume. The Power-On Self Test (POST) checks for basic hardware functionality.
More options than GUI - bypass finder restrictions - root access - remote ssh is invisible to users - automation easy with scripting - easy combining with ARD
Every home folder has the public folder and dropbox folder whereas all other home folders are protected.

29. Different between absolute and relative path
Root has unlimited access - Admin can change system files & settings - guest can dump tons of files
Too many to list. Hehe.
Absolute always start at the root of the filesystem - whereas relative paths start where the user is current at
Common flags include locked and hidden - Common extended attributes include an items color - spotlight comments - etc.

30. What is the safe boot keyboard combo?
Hold down shift on startup
ls
If the DHCP request goes unanswered - it'll get a self-assigned IP in the 169.254 range.
All users can read/write - but only the creator can delete. This uses the sticky bit.

31. What are PPD files responsible for?
Admins have access to any locally-connected volume whereas standard users can only access their home folders and other user's Public folders.
PostScript Printer Description (PPD) files are printer driver files that instruct the CUPS system on how to communicate with specific printer models.
Common flags include locked and hidden - Common extended attributes include an items color - spotlight comments - etc.
System launchd is responsible for starting every single system process. It manages system initialization and launches loginwindow.

32. How can you identify the type of a particular application?
Every home folder has the public folder and dropbox folder whereas all other home folders are protected.
If the backup volume became full and removed the older item(s).
Get Info from Finder or System Profiler
Parental controls

33. What five network file services can you connect to from the Finder's Connect To Server dialog?
AFP - SMB - FTP - NFS - WebDAV
The client uses the subnet mask to decide if the client is on the LAN. If it's not on the LAN - then it sends the data to the IP address of the local router. Traffic continues through routers until it reaches the destination.
The network service operates or broadcasts on a network port.
Option key - Startup Disk preference pane in OS X - or the BootCamp utility in Windows.

34. Why might a previously backed-up item no longer be available in Time Machine?
If the backup volume became full and removed the older item(s).
command - options - arguments
Bonjour and NetBios & WINS
If the DHCP request goes unanswered - it'll get a self-assigned IP in the 169.254 range.

35. What do the terms interface - protocol - and service mean in relation to computer networks?
Full directions to a specific item
Interface is any channel through which networks data can flow. Hardware network interfaces are defined by physical network connections - while virtual network connections are logical network connections on top of hardware connections. Protocol is a s
Used to make the filesystem appear less complex. Data forks and resource forks are combined to appear as a single item. They have fallen out because they're not compatible with non Mac-OS volumes and are not extensible.
The computer's website files are located in /Library/WebServer/Documents and each users' is inside ~/Sites

36. What does the firmware do? What is the POST?
Used to make the filesystem appear less complex. Data forks and resource forks are combined to appear as a single item. They have fallen out because they're not compatible with non Mac-OS volumes and are not extensible.
/System/Library/LaunchDaemons - /Library/LaunchDaemons - /Library/StartupItems - /etc/rc.local (maybe)
The firmware initializes the Mac's hardware and and locates the booter file on the system volume. The Power-On Self Test (POST) checks for basic hardware functionality.
Kerberos can only be used to authenticate against kerberized services and is often managed on a network-wide scale.

37. Min hardware requirements for 10.6
Resource contention general - an item another user has running. Document contention for document another user has open. Peripheral contention for peripheral in use by another user. Application contention for when an app is designed to be open only on
1 GB of RAM - 5 GB of disk space - DVD drive - display
This will not change the keychain. They can either unlock the keychain with the old password to sync them - or create a new keychain.
/System/Library/LaunchDaemons - /Library/LaunchDaemons - /Library/StartupItems - /etc/rc.local (maybe)

38. What are the primary system initialization stages and user environment stages in Mac OS X and what order do they start?
loginwindow displays the login window and then sets up and manages the GUI user environment.
based on the user's current location
System launchd is responsible for starting every single system process. It manages system initialization and launches loginwindow.
Firmware - booter - kernel - and system launchd. Primary user environment stages are loginwindow - user launchd - and user environment.

39. What are the three primary steps for setting up bootcamp?
Run the assistant - install windows - install drivers.
It will not load any third party KEXTs - third-party LaunchAgents - LaunchDaemons - StartupItems - fonts - any user login items - or any user specific LaunchAgents.
Users' passwords must be stored in a special format - which is less secure - and must be explicitly enabled.
About this mac or system profiler. System is general release number - build is specific - and serial number represents the machine.

40. How does the Finder's secure empty trash work?
It does a 7-pass erase.
1 GB of RAM - 5 GB of disk space - DVD drive - display
ls
It enacts itself any time an App crashes or hangs indefinitely. It send an error report and any comments to Apple.

41. What are the primary differences between local - network - and mobile accounts?
Every home folder has the public folder and dropbox folder whereas all other home folders are protected.
Local accounts are just for that Mac - network accounts are available anywhere on the network - and Mobile accounts create a cached local copy of a network account for offline access.
1.) User accounts not tied to individual Macs 2.) Same user account for multiple services 3.) Kerberos SSO 4.) Define user/comp settings in a single location
Firmware - booter - kernel - and system launchd. Primary user environment stages are loginwindow - user launchd - and user environment.

42. 3 Main components of a typical command
Clear-text - encrypted - Kerberos
Users don't traditionally need access to them - and if they do - they can use Terminal.
command - options - arguments
firmware - startup chim or bright flash of power-on light and light gray screen booter - dark gray apple logo on primary display kernel - small gray spinning gear system launchd - bright blue screen

43. What does the problem-reporting feature do?
Cocoa - Carbon - BSD (CLI) - X11 - Java (Cocoa is native - Carbon is based on OS 9 but still provides OS X performance - X11 is a unix windowing environment)
Print and Fax or Sharing Preferences. For windows users - you must enable users' password in the SMB file sharing settings in Sharing Preferences.
It enacts itself any time an App crashes or hangs indefinitely. It send an error report and any comments to Apple.
Info pane in Network Utility

44. What does 'ignore volume ownership' do in the Finder?
It starts with a full copy of the system and then it records any changes made to the system and only copies those changes. It creates a simulation of the entire system using hard links for files that didn't change.
PostScript Printer Description (PPD) files are printer driver files that instruct the CUPS system on how to communicate with specific printer models.
GUID partition table for intel-based macs - Apple-Partition-Map for PPC macs
This ignores any ownership rules and will grant any logged-on user unlimited access to the contents of the volume.

45. How does the system determine what app to use to open a file?
Launch Services maintains a database of associated file types and applications.
extensions - tied to the kernel to provide hardware support - frameworks - shared code libraries - fonts - preference files - configuration info - Launch Agents and Launch Daemons - used by launchd to provide auto-starting services - logs - contain d
Clear-text - encrypted - Kerberos
Zip files are created with the Finder and are compatible with many OSes. Good for small files & small number of items. Disk Images are created in disk utility.

46. Advantages/disadvantages of single/multiple partition drives in OS X
Single partition drives are easier to setup initially - but aren't as flexible for admin/maintenance. Multiple can segregate data
IP addresses identify the location of a specific network device. Subnet masks are used by network devices to identify their local network range. IPv4 addresses are a 32-bit number represented in 4 groups of four octets separated by periods. 0-255.
Absolute always start at the root of the filesystem - whereas relative paths start where the user is current at
So they can navigate to the public or sites folder

47. Security risk with fast user switching?
Universal Access - items for the seeing or hearing impaired - keyboard and mouse difficulties - and are stored in ~/Library/Preferences
Locally connected volumes are fully accessible to any logged in user.
So they can navigate to the public or sites folder
All users can read/write - but only the creator can delete. This uses the sticky bit.

48. What does Mac OS X use bundles or packages for?
They're used to combine complex items into individual folders. Packages appear as a single item.
Drag the disk image into disk utility and press burn
It monitors all incoming connections and requests. Connections are allowed on a per-application basis. Advanced options include signing options - stealth mode - and more.
Local accounts are just for that Mac - network accounts are available anywhere on the network - and Mobile accounts create a cached local copy of a network account for offline access.

49. How do you identify ownership and permissions of a file or folder in the Finder? In the command line?
It does a 7-pass erase.
Finder get info - command line run ls -l
Press the eject button - file>>eject - drag to trash - press eject in the sidebar
May cause data corruption

50. What are six common system resources? What purpose does each one serve and where are they located?
It stores the home folder as an encrypted sparse-bundle disk image
extensions - tied to the kernel to provide hardware support - frameworks - shared code libraries - fonts - preference files - configuration info - Launch Agents and Launch Daemons - used by launchd to provide auto-starting services - logs - contain d
Core system files - fonts - X11 - nearby & local printers - language translations
Local - BSD Flat File and NIS - LDAPv3 - AD

Test your basic knowledge |

ACSP: Apple Certified Support Professional Os X Support

13 Skills Types | 550 Pages | Only $9.95 | PDF / EPub, Kindle Ready

Top Scores

Link to This Test

Related Subjects