ACSP: Apple Certified Support Professional Os X Support

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What 4 methods can be used to eject a volume from the finder?
May cause data corruption
Press the eject button - file>>eject - drag to trash - press eject in the sidebar
Safe boot refers to when the system is starting up - safe mode is when the system is actually running - and safe login is when the system starts up the user session.
It allows Windows XP SP2+ - Vista - and 7 to run natively on the Mac by running a separate partition.


2. Why does the Finder hider certain folders at the root of the system volume?

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3. What is the sticky bit?

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4. What are five common directory services and authentication services troubleshooting techniques?
The system keeps applications from interfering with one another by segregating their memory using protected memory. 64 bit memory addressing allows apps to directly access more than 4 GB of ram.
The loginwindow process logs all users out and then tells the kernel to quit all remaining system processes.
1.) Try another account 2.) Reset the account password 3.) Verify directory service connectivity 4) Verify kerberos authentication & config 5.) Check directory service log files
Local - BSD Flat File and NIS - LDAPv3 - AD


5. What are three common troubleshooting techniques for issues involving failure to connect to network services?
System launchd is responsible for starting every single system process. It manages system initialization and launches loginwindow.
Hold down shift on startup
Clear-text - encrypted - Kerberos
Review network preferences - review network utility preferences - and attempt to connect to different network services


6. Difference between disk drives - partition - and volume

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7. What is a device driver? What three primary types of device drivers are there?
Every home folder has the public folder and dropbox folder whereas all other home folders are protected.
Option key - Startup Disk preference pane in OS X - or the BootCamp utility in Windows.
User accounts - user groups - computer accounts - computer groups - network file mounts - management settings - and collaboration information.
A driver is a piece of software designed to facilitate the communication between Mac OS X and the peripheral. There are kernel extensions - framework plug-ins - or stand-alone applications.


8. How is Disk utility's verify and repair feature used?

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9. How does the IP addresses use the MAC address to send messages between computers on a LAN?

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10. How does resetting the master filevault password affect existing filevault user accounts?
The network service operates or broadcasts on a network port.
Prevents users from using the reset password utility on the os x install dvd because they cannot boot from it.
If a known master password is reset - existing accounts are not negatively affected. If the master is reset because it was lost - however - preexisting accounts cannot be reset by the new password until the old FileVault passwords are reset.
1.) Try another account 2.) Reset the account password 3.) Verify directory service connectivity 4) Verify kerberos authentication & config 5.) Check directory service log files


11. What is sudo used for?
iSync allows you to sync personal info between Mac OS X apps and peripherals like Palm PDAs - and Bluetooth enabled cell phones.
Full directions to a specific item
Client software is used to access services provided by a server
To run commands as the root user


12. Path
System Profiler - Disk Utility - Reset Password Utility - Firmware Password - Restore from Time Machine Backup - Startup Disk - Terminal - Network Utility
Authentication is who am I?Authorization is what can I do?
Defines the directions to a specific item in the filesystem
Finder shows only 4 different permissions options: read/write - read-only - write-only - and no access. Terminal can show you any possible combination.


13. What is authentication and authorization?
It records what file operations are in progress at any given moment. If a power failure or system crash occurs - it can verify the integrity by replaying the journal.
Kerberos can only be used to authenticate against kerberized services and is often managed on a network-wide scale.
Authentication is who am I?Authorization is what can I do?
Don't erase data - zero out the data - 7-pass erase - 35-pass erase


14. What functionality does 10.6 support with AppleTalk?
Common flags include locked and hidden - Common extended attributes include an items color - spotlight comments - etc.
Nothing.
Applications - Library - System - Users
Using information provided by the dynamic network services discovery protocols. Computers providing services appear as resources whereas service discovery zones or workgroups appear as folders.


15. Four prep steps before installing
Check for firmware updates - verify app compatibility - back up files - document critical settings
Access is based on the local filesystem. They'll start in their home folder but can traverse anywhere they have permission to do so.
Press the eject button - file>>eject - drag to trash - press eject in the sidebar
Zip files are created with the Finder and are compatible with many OSes. Good for small files & small number of items. Disk Images are created in disk utility.


16. What two methods can be used to hide items from the Finder?
Temp files - spotlight indexes - items in the trash - and any files defined as exempt either by you or by an application.
Start the name with a . - or enable the hidden file flag.
Parental controls
Code signed items include a digital signature that the system can use to verify the authenticity and integrity of the application or process and its resources.


17. What are the four default top-level folders available in the Finder?
Launch daemons and startup items are launched during system initialization by the system launchd process on behalf of root. Launch agents and login items are opened during the initialization of the GUI environment by the user's launchd process.
Resource contention general - an item another user has running. Document contention for document another user has open. Peripheral contention for peripheral in use by another user. Application contention for when an app is designed to be open only on
Disk drive is the hardware itself - partitions are logical divisions of a drive's storage - and volumes are stored inside partitions and define how data is stored to the storage
Applications - Library - System - Users


18. What does Mac OS X use bundles or packages for?

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19. What are some known issues that arise when connecting to network file services?
Review network preferences - review network utility preferences - and attempt to connect to different network services
Forked files may cause issues for NFS and WebDAV. Also avoid AFP 2 on Windows file servers.
Enable Web Sharing in System Preferences
Screen sharing - remote login - remote management - remote apple events - and Xgrid sharing


20. What are seven common types of resources Mac OS X can access from a directory service?
Set the mac's network identification - enable the desired service - define access.System preferences >> Sharing
Access is based on the local filesystem. They'll start in their home folder but can traverse anywhere they have permission to do so.
User accounts - user groups - computer accounts - computer groups - network file mounts - management settings - and collaboration information.
Get Info from Finder or System Profiler


21. What are the four erase options in disk utility?

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22. Locate system version - build number - serial number location
Hold down shift on startup
command - options - arguments
It enacts itself any time an App crashes or hangs indefinitely. It send an error report and any comments to Apple.
About this mac or system profiler. System is general release number - build is specific - and serial number represents the machine.


23. Four methods to access CLI
Terminal - Single User Mode - >Console from login window - SSH
Access is based on the local filesystem. They'll start in their home folder but can traverse anywhere they have permission to do so.
All users can read/write - but only the creator can delete. This uses the sticky bit.
The loginwindow process logs all users out and then tells the kernel to quit all remaining system processes.


24. Five types of accounts in 10.6
1.) Try another account 2.) Reset the account password 3.) Verify directory service connectivity 4) Verify kerberos authentication & config 5.) Check directory service log files
Standard - Admin - Guest - Sharing-Only - Root
The network service operates or broadcasts on a network port.
cp - mv - rm


25. How do you use disk utility to burn an optical disk?
extensions - tied to the kernel to provide hardware support - frameworks - shared code libraries - fonts - preference files - configuration info - Launch Agents and Launch Daemons - used by launchd to provide auto-starting services - logs - contain d
Drag the disk image into disk utility and press burn
HFS+ (Mac OS X Extended Journaled - Mac OS X Extended Case Sensitive Journaled - Mac OS X Extended) - HFS - UFS - FAT32 - NTFS - UDF
Core system files - fonts - X11 - nearby & local printers - language translations


26. What items are not loaded when Mac OS X safe boots?
It will not load any third party KEXTs - third-party LaunchAgents - LaunchDaemons - StartupItems - fonts - any user login items - or any user specific LaunchAgents.
It stores the home folder as an encrypted sparse-bundle disk image
A driver is a piece of software designed to facilitate the communication between Mac OS X and the peripheral. There are kernel extensions - framework plug-ins - or stand-alone applications.
It will allow any user to search any attached non-system volume if ownership is ignored.


27. Utilities available from OS X install DVD
All users can read/write - but only the creator can delete. This uses the sticky bit.
System Profiler - Disk Utility - Reset Password Utility - Firmware Password - Restore from Time Machine Backup - Startup Disk - Terminal - Network Utility
Automator is a workflow based application whereas AppleScript is an english-like scripting language
The computer's website files are located in /Library/WebServer/Documents and each users' is inside ~/Sites


28. What 3 types of resource contention issues can occur when fast user switching is enabled?
It records what file operations are in progress at any given moment. If a power failure or system crash occurs - it can verify the integrity by replaying the journal.
Resource contention general - an item another user has running. Document contention for document another user has open. Peripheral contention for peripheral in use by another user. Application contention for when an app is designed to be open only on
Run the assistant - install windows - install drivers.
Get Info from Finder or System Profiler


29. What does the firmware do? What is the POST?

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30. How do you provide Mac OS X web-sharing services?
command - options - arguments
Enable Web Sharing in System Preferences
System launchd is responsible for starting every single system process. It manages system initialization and launches loginwindow.
It enacts itself any time an App crashes or hangs indefinitely. It send an error report and any comments to Apple.


31. How does the IP transfer messages between computers on a WAN?

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32. Different between absolute and relative path
Intel - directly attached input devices - 10.5 or later - all new firmware updates - 10.5 or greater install disc - 10 gigs of free space - 2 GB or more of RAM
Run the assistant - install windows - install drivers.
Safe boot refers to when the system is starting up - safe mode is when the system is actually running - and safe login is when the system starts up the user session.
Absolute always start at the root of the filesystem - whereas relative paths start where the user is current at


33. How do you share printers with other Mac and Windows users?

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34. What are the visual or audible cues for each system initialization stage?
firmware - startup chim or bright flash of power-on light and light gray screen booter - dark gray apple logo on primary display kernel - small gray spinning gear system launchd - bright blue screen
iSync allows you to sync personal info between Mac OS X apps and peripherals like Palm PDAs - and Bluetooth enabled cell phones.
Individual pieces of information used to define a user such as user ID - UUID - home directory - etc.
It does a 7-pass erase.


35. What are the primary differences between local - network - and mobile accounts?
Run PPC based apps on newer Intel macs. It does not support pre-OS X apps - the Classic environment - PPC screen-savers - PPC preference panes - G5 specific apps - PPC kernel extensions - some Java apps
It enacts itself any time an App crashes or hangs indefinitely. It send an error report and any comments to Apple.
Review network preferences - review network utility preferences - and attempt to connect to different network services
Local accounts are just for that Mac - network accounts are available anywhere on the network - and Mobile accounts create a cached local copy of a network account for offline access.


36. How does network service order affect network connectivity?
1.) User accounts not tied to individual Macs 2.) Same user account for multiple services 3.) Kerberos SSO 4.) Define user/comp settings in a single location
1.) Try another account 2.) Reset the account password 3.) Verify directory service connectivity 4) Verify kerberos authentication & config 5.) Check directory service log files
Disconnected cable - nonfunctioning port - DHCP issue - DNS issue
Internet traffic goes through the primary interface.


37. What steps should you take when troubleshooting app issues?
It's a special permission used to define a folder as an append-only destination (only the creator can delete the file he creates)
Restart the app - try another document - try another user account - check log files - delete caches - replace preferences - and replace app resources.
Screen sharing - remote login - remote management - remote apple events - and Xgrid sharing
If the DHCP request goes unanswered - it'll get a self-assigned IP in the 169.254 range.


38. What three common unix commands support Mac filesystem metadata?
The user's loginwindow process does the following: Request that all user applications quit - quits any user backgroun processes - runs any logout scripts - records the logout to the man system.log - resets device permissions and preferences to defaul
Any Mac OS X Extended volume including volumes from disk images stored on an AFP share on OS X Server.
Local accounts are just for that Mac - network accounts are available anywhere on the network - and Mobile accounts create a cached local copy of a network account for offline access.
cp - mv - rm


39. What do the terms interface - protocol - and service mean in relation to computer networks?
Parental controls
Interface is any channel through which networks data can flow. Hardware network interfaces are defined by physical network connections - while virtual network connections are logical network connections on top of hardware connections. Protocol is a s
It monitors all incoming connections and requests. Connections are allowed on a per-application basis. Advanced options include signing options - stealth mode - and more.
1.) User accounts not tied to individual Macs 2.) Same user account for multiple services 3.) Kerberos SSO 4.) Define user/comp settings in a single location


40. How does Mac OS X's built-in firewall work? What advanced firewall settings are available?
Clear-text - encrypted - Kerberos
Kerberos tickets are used to validate an account's identity. Kerberos uses ticket-granting-tickets and service tickets. KDC = key distribution center.
Enable Web Sharing in System Preferences
It monitors all incoming connections and requests. Connections are allowed on a per-application basis. Advanced options include signing options - stealth mode - and more.


41. How do you further resolve and issue that disappears when the Mac successfully safe-boots?
Find the third-party resource causing the problem. Start in verbose mode and see where the startup fails.
Documents - Movies - Music - Pictures - Library - Downloads - Desktop - Public - Sites
It enacts itself any time an App crashes or hangs indefinitely. It send an error report and any comments to Apple.
To run commands as the root user


42. What are some common file flags and extended attributes used by Mac OS X?
The spotlight search service creates index databases of file system metadata so that it can perform normally time-intensive searches nearly instantly.
Restart the app - try another document - try another user account - check log files - delete caches - replace preferences - and replace app resources.
This ignores any ownership rules and will grant any logged-on user unlimited access to the contents of the volume.
Common flags include locked and hidden - Common extended attributes include an items color - spotlight comments - etc.


43. Where does spotlight store its metadata index databases? How about the plugins?

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44. What does the problem-reporting feature do?
It enacts itself any time an App crashes or hangs indefinitely. It send an error report and any comments to Apple.
Launch Services maintains a database of associated file types and applications.
This ignores any ownership rules and will grant any logged-on user unlimited access to the contents of the volume.
All users can read/write - but only the creator can delete. This uses the sticky bit.


45. What are six common system resources? What purpose does each one serve and where are they located?
The status indicator lights - Green - yellow - red.
Safe boot refers to when the system is starting up - safe mode is when the system is actually running - and safe login is when the system starts up the user session.
The user's loginwindow process does the following: Request that all user applications quit - quits any user backgroun processes - runs any logout scripts - records the logout to the man system.log - resets device permissions and preferences to defaul
extensions - tied to the kernel to provide hardware support - frameworks - shared code libraries - fonts - preference files - configuration info - Launch Agents and Launch Daemons - used by launchd to provide auto-starting services - logs - contain d


46. What five network file services can you connect to from the Finder's Connect To Server dialog?
AFP - SMB - FTP - NFS - WebDAV
1.) Try another account 2.) Reset the account password 3.) Verify directory service connectivity 4) Verify kerberos authentication & config 5.) Check directory service log files
Too many to list. Hehe.
Enable Web Sharing in System Preferences


47. How does the spotlight search service use metadata?
Firmware - booter - kernel - and system launchd. Primary user environment stages are loginwindow - user launchd - and user environment.
The spotlight search service creates index databases of file system metadata so that it can perform normally time-intensive searches nearly instantly.
GUID partition table for intel-based macs - Apple-Partition-Map for PPC macs
Screen sharing - remote login - remote management - remote apple events - and Xgrid sharing


48. 3 Main components of a typical command
Common UNIX Printing System (CUPS) manages all printing and faxing for the system.
Universal Access - items for the seeing or hearing impaired - keyboard and mouse difficulties - and are stored in ~/Library/Preferences
command - options - arguments
Set the mac's network identification - enable the desired service - define access.System preferences >> Sharing


49. What items are automatically started by system launchd during the system initialization process?
It stores the home folder as an encrypted sparse-bundle disk image
/System/Library/LaunchDaemons - /Library/LaunchDaemons - /Library/StartupItems - /etc/rc.local (maybe)
HFS+ (Mac OS X Extended Journaled - Mac OS X Extended Case Sensitive Journaled - Mac OS X Extended) - HFS - UFS - FAT32 - NTFS - UDF
Using information provided by the dynamic network services discovery protocols. Computers providing services appear as resources whereas service discovery zones or workgroups appear as folders.


50. How are items inside the Finder's Network folder populated?
Safe boot refers to when the system is starting up - safe mode is when the system is actually running - and safe login is when the system starts up the user session.
Info pane in Network Utility
Using information provided by the dynamic network services discovery protocols. Computers providing services appear as resources whereas service discovery zones or workgroups appear as folders.
Authentication is who am I?Authorization is what can I do?