Test your basic knowledge |

ACSP: Apple Certified Support Professional Os X Support

Subjects : certifications, it-skills, apple

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Default 9 home folder folders?
iSync allows you to sync personal info between Mac OS X apps and peripherals like Palm PDAs - and Bluetooth enabled cell phones.
Bonjour and NetBios & WINS
Documents - Movies - Music - Pictures - Library - Downloads - Desktop - Public - Sites
File>>Create Burn Folder and drag items in then press burn. OR Insert blank media and choose new Burn Folder

2. How does resetting a user's password as an admin user affect their keychain?
This will not change the keychain. They can either unlock the keychain with the old password to sync them - or create a new keychain.
Info pane in Network Utility
Used to make the filesystem appear less complex. Data forks and resource forks are combined to appear as a single item. They have fallen out because they're not compatible with non Mac-OS volumes and are not extensible.
Interface is any channel through which networks data can flow. Hardware network interfaces are defined by physical network connections - while virtual network connections are logical network connections on top of hardware connections. Protocol is a s

3. Absolute path
iSync allows you to sync personal info between Mac OS X apps and peripherals like Palm PDAs - and Bluetooth enabled cell phones.
ls
Full directions to a specific item
Prevents users from using the reset password utility on the os x install dvd because they cannot boot from it.

4. How are items inside the Finder's Network folder populated?
System Profiler - Disk Utility - Reset Password Utility - Firmware Password - Restore from Time Machine Backup - Startup Disk - Terminal - Network Utility
Using information provided by the dynamic network services discovery protocols. Computers providing services appear as resources whereas service discovery zones or workgroups appear as folders.
If a known master password is reset - existing accounts are not negatively affected. If the master is reset because it was lost - however - preexisting accounts cannot be reset by the new password until the old FileVault passwords are reset.
Enable Web Sharing in System Preferences

5. What are the min sys req for BootCamp?
cp - mv - rm
Describe containers in the file system
Client software is used to access services provided by a server
Intel - directly attached input devices - 10.5 or later - all new firmware updates - 10.5 or greater install disc - 10 gigs of free space - 2 GB or more of RAM

6. What does the firmware do? What is the POST?

7. What are resource forks and why have they fallen out of favor?

8. What are three common authentication methods?
1 GB of RAM - 5 GB of disk space - DVD drive - display
Clear-text - encrypted - Kerberos
Documents - Movies - Music - Pictures - Library - Downloads - Desktop - Public - Sites
Kerberos can only be used to authenticate against kerberized services and is often managed on a network-wide scale.

9. What are seven common types of resources Mac OS X can access from a directory service?
User accounts - user groups - computer accounts - computer groups - network file mounts - management settings - and collaboration information.
It records what file operations are in progress at any given moment. If a power failure or system crash occurs - it can verify the integrity by replaying the journal.
extensions - tied to the kernel to provide hardware support - frameworks - shared code libraries - fonts - preference files - configuration info - Launch Agents and Launch Daemons - used by launchd to provide auto-starting services - logs - contain d
Full directions to a specific item

10. In the network preferences - how can you tell which interface is currently being used for network activities?
The status indicator lights - Green - yellow - red.
Set the mac's network identification - enable the desired service - define access.System preferences >> Sharing
cp - mv - rm
Your Mac provides network routing NAT - DHCP - and DNS forwarding services for any device connected. When sharing AirPort - you can specify and SSID - channel - and WEP settings.

11. Four prep steps before installing
1.) Try another account 2.) Reset the account password 3.) Verify directory service connectivity 4) Verify kerberos authentication & config 5.) Check directory service log files
Review network preferences - review network utility preferences - and attempt to connect to different network services
User preferences are in ~/Library and the format is often Property List - which is just a special XML file.
Check for firmware updates - verify app compatibility - back up files - document critical settings

12. What password issues may arise related to the SMB service?

13. What are the device classes used by Mac OS X to categorize peripherals? What are some examples of each class?
Intel - directly attached input devices - 10.5 or later - all new firmware updates - 10.5 or greater install disc - 10 gigs of free space - 2 GB or more of RAM
Apple Menu>> Force Quit - Activity Monitor - Dock contextual menu
The computer's website files are located in /Library/WebServer/Documents and each users' is inside ~/Sites
human input devices (HIDs) like keyboards and mice - storage devices like hard drives - printers - scanners - digital cameras - video devices including both input and output - and audio devices.

14. Security risk with fast user switching?
The status indicator lights - Green - yellow - red.
Screen sharing - remote login - remote management - remote apple events - and Xgrid sharing
Local accounts are just for that Mac - network accounts are available anywhere on the network - and Mobile accounts create a cached local copy of a network account for offline access.
Locally connected volumes are fully accessible to any logged in user.

15. Folder/directories
Every home folder has the public folder and dropbox folder whereas all other home folders are protected.
The user's loginwindow process does the following: Request that all user applications quit - quits any user backgroun processes - runs any logout scripts - records the logout to the man system.log - resets device permissions and preferences to defaul
Your Mac provides network routing NAT - DHCP - and DNS forwarding services for any device connected. When sharing AirPort - you can specify and SSID - channel - and WEP settings.
Describe containers in the file system

16. What three methods can be used to select the start-up disk?
Option key - Startup Disk preference pane in OS X - or the BootCamp utility in Windows.
Intel - directly attached input devices - 10.5 or later - all new firmware updates - 10.5 or greater install disc - 10 gigs of free space - 2 GB or more of RAM
Terminal - Single User Mode - >Console from login window - SSH
GUID partition table for intel-based macs - Apple-Partition-Map for PPC macs

17. How is Disk utility's verify and repair feature used?

18. What network services are provided by your Mac to facilitate Internet sharing? What options are available for Internet sharing your Mac's AirPort wireless Ethernet interface?
Cocoa - Carbon - BSD (CLI) - X11 - Java (Cocoa is native - Carbon is based on OS 9 but still provides OS X performance - X11 is a unix windowing environment)
It allows Windows XP SP2+ - Vista - and 7 to run natively on the Mac by running a separate partition.
Your Mac provides network routing NAT - DHCP - and DNS forwarding services for any device connected. When sharing AirPort - you can specify and SSID - channel - and WEP settings.
Screen sharing - remote login - remote management - remote apple events - and Xgrid sharing

19. What five network file services can you connect to from the Finder's Connect To Server dialog?
AFP - SMB - FTP - NFS - WebDAV
Standard - Admin - Guest - Sharing-Only - Root
It's used to verify or repair the directory structure of a volume which contains all the information used to locate files and folders on the volume.
This ignores any ownership rules and will grant any logged-on user unlimited access to the contents of the volume.

20. Difference between disk drives - partition - and volume

21. What is sudo used for?
Used to make the filesystem appear less complex. Data forks and resource forks are combined to appear as a single item. They have fallen out because they're not compatible with non Mac-OS volumes and are not extensible.
Automator is a workflow based application whereas AppleScript is an english-like scripting language
To run commands as the root user
About this mac or system profiler. System is general release number - build is specific - and serial number represents the machine.

22. What are the two primary automation technologies for the GUI?
loginwindow displays the login window and then sets up and manages the GUI user environment.
Forked files may cause issues for NFS and WebDAV. Also avoid AFP 2 on Windows file servers.
Automator is a workflow based application whereas AppleScript is an english-like scripting language
The network service operates or broadcasts on a network port.

23. Where are preferences stored? What format is generally used?
Firmware - booter - kernel - and system launchd. Primary user environment stages are loginwindow - user launchd - and user environment.
It's a special permission used to define a folder as an append-only destination (only the creator can delete the file he creates)
Universal Access - items for the seeing or hearing impaired - keyboard and mouse difficulties - and are stored in ~/Library/Preferences
User preferences are in ~/Library and the format is often Property List - which is just a special XML file.

24. What steps should you take when troubleshooting app issues?
They're used to combine complex items into individual folders. Packages appear as a single item.
Restart the app - try another document - try another user account - check log files - delete caches - replace preferences - and replace app resources.
It enacts itself any time an App crashes or hangs indefinitely. It send an error report and any comments to Apple.
human input devices (HIDs) like keyboards and mice - storage devices like hard drives - printers - scanners - digital cameras - video devices including both input and output - and audio devices.

25. How do Mac OS X computers acquire and use link-local TCP/IP addresses?

26. How do you share printers with other Mac and Windows users?

27. 6 volumes supported by OS X
/System/Library/LaunchDaemons - /Library/LaunchDaemons - /Library/StartupItems - /etc/rc.local (maybe)
Code signed items include a digital signature that the system can use to verify the authenticity and integrity of the application or process and its resources.
HFS+ (Mac OS X Extended Journaled - Mac OS X Extended Case Sensitive Journaled - Mac OS X Extended) - HFS - UFS - FAT32 - NTFS - UDF
1.) User accounts not tied to individual Macs 2.) Same user account for multiple services 3.) Kerberos SSO 4.) Define user/comp settings in a single location

28. What are they advantages of code-signing?
cp - mv - rm
Launch Services maintains a database of associated file types and applications.
Kerberos can only be used to authenticate against kerberized services and is often managed on a network-wide scale.
Code signed items include a digital signature that the system can use to verify the authenticity and integrity of the application or process and its resources.

29. What does the problem-reporting feature do?
It records what file operations are in progress at any given moment. If a power failure or system crash occurs - it can verify the integrity by replaying the journal.
Enable Web Sharing in System Preferences
loginwindow displays the login window and then sets up and manages the GUI user environment.
It enacts itself any time an App crashes or hangs indefinitely. It send an error report and any comments to Apple.

30. How does the firmware password help secure against password changes?
Prevents users from using the reset password utility on the os x install dvd because they cannot boot from it.
Local - BSD Flat File and NIS - LDAPv3 - AD
Finder shows only 4 different permissions options: read/write - read-only - write-only - and no access. Terminal can show you any possible combination.
Internet traffic goes through the primary interface.

31. What process or processes are responsible for dashboard widgets?
The Dock process starts the DashboardClient process. All widgets run inside one of the two DashboardClient processes.
The system keeps applications from interfering with one another by segregating their memory using protected memory. 64 bit memory addressing allows apps to directly access more than 4 GB of ram.
Firmware - booter - kernel - and system launchd. Primary user environment stages are loginwindow - user launchd - and user environment.
computer hostname - working directory - user account

32. What are some known issues that arise when connecting to network file services?
Any Mac OS X Extended volume including volumes from disk images stored on an AFP share on OS X Server.
Universal Access - items for the seeing or hearing impaired - keyboard and mouse difficulties - and are stored in ~/Library/Preferences
It's a special permission used to define a folder as an append-only destination (only the creator can delete the file he creates)
Forked files may cause issues for NFS and WebDAV. Also avoid AFP 2 on Windows file servers.

33. What happens during user log-out?

34. Min hardware requirements for 10.6
Single partition drives are easier to setup initially - but aren't as flexible for admin/maintenance. Multiple can segregate data
1 GB of RAM - 5 GB of disk space - DVD drive - display
It will not load any third party KEXTs - third-party LaunchAgents - LaunchDaemons - StartupItems - fonts - any user login items - or any user specific LaunchAgents.
Devices providing network services broadcast their existence and Mac OS X picks up on these broadcasts and provides a list of services.

35. What 4 methods can be used to eject a volume from the finder?
System Profiler
Safe boot refers to when the system is starting up - safe mode is when the system is actually running - and safe login is when the system starts up the user session.
The firmware initializes the Mac's hardware and and locates the booter file on the system volume. The Power-On Self Test (POST) checks for basic hardware functionality.
Press the eject button - file>>eject - drag to trash - press eject in the sidebar

36. What does a keychain do?
Clear-text - encrypted - Kerberos
Securely stores passwords - form-fills - etc.
cat - less
Option key - Startup Disk preference pane in OS X - or the BootCamp utility in Windows.

37. Why is time machine bad at backing up large databases?
Individual pieces of information used to define a user such as user ID - UUID - home directory - etc.
It has to copy the entire thing over again on each change.
Disk drive is the hardware itself - partitions are logical divisions of a drive's storage - and volumes are stored inside partitions and define how data is stored to the storage
computer hostname - working directory - user account

38. Path
Parental controls
RAID 0 uses striping to increase performance. RAID 1 uses disk mirroring.
Defines the directions to a specific item in the filesystem
It will not load any third party KEXTs - third-party LaunchAgents - LaunchDaemons - StartupItems - fonts - any user login items - or any user specific LaunchAgents.

39. What type of files are omitted from time machine backups?
It has to copy the entire thing over again on each change.
Authentication is who am I?Authorization is what can I do?
Temp files - spotlight indexes - items in the trash - and any files defined as exempt either by you or by an application.
Drag the disk image into disk utility and press burn

40. How does the spotlight search service use metadata?
Firmware - booter - kernel - and system launchd. Primary user environment stages are loginwindow - user launchd - and user environment.
The spotlight search service creates index databases of file system metadata so that it can perform normally time-intensive searches nearly instantly.
File>>Create Burn Folder and drag items in then press burn. OR Insert blank media and choose new Burn Folder
Users don't traditionally need access to them - and if they do - they can use Terminal.

41. Three minium requirements for creating a command line script
Run the assistant - install windows - install drivers.
The user's loginwindow process does the following: Request that all user applications quit - quits any user backgroun processes - runs any logout scripts - records the logout to the man system.log - resets device permissions and preferences to defaul
1.) Create a plain text file w/ the 2.) Make the first line #!/bin/bash 3.) Change the permissions to allow execution
To run commands as the root user

42. What are PPD files responsible for?
Forked files may cause issues for NFS and WebDAV. Also avoid AFP 2 on Windows file servers.
computer hostname - working directory - user account
System Profiler - Disk Utility - Reset Password Utility - Firmware Password - Restore from Time Machine Backup - Startup Disk - Terminal - Network Utility
PostScript Printer Description (PPD) files are printer driver files that instruct the CUPS system on how to communicate with specific printer models.

43. What are the primary differences between local - network - and mobile accounts?
Kerberos can only be used to authenticate against kerberized services and is often managed on a network-wide scale.
1.) Try another account 2.) Reset the account password 3.) Verify directory service connectivity 4) Verify kerberos authentication & config 5.) Check directory service log files
Local accounts are just for that Mac - network accounts are available anywhere on the network - and Mobile accounts create a cached local copy of a network account for offline access.
The firmware initializes the Mac's hardware and and locates the booter file on the system volume. The Power-On Self Test (POST) checks for basic hardware functionality.

44. What functionality does 10.6 support with AppleTalk?
human input devices (HIDs) like keyboards and mice - storage devices like hard drives - printers - scanners - digital cameras - video devices including both input and output - and audio devices.
Launch Services maintains a database of associated file types and applications.
Any Mac OS X Extended volume including volumes from disk images stored on an AFP share on OS X Server.
Nothing.

45. What does Mac OS X use bundles or packages for?

46. What are some security concerns with spotlight?
It starts with a full copy of the system and then it records any changes made to the system and only copies those changes. It creates a simulation of the entire system using hard links for files that didn't change.
It will allow any user to search any attached non-system volume if ownership is ignored.
Run PPC based apps on newer Intel macs. It does not support pre-OS X apps - the Classic environment - PPC screen-savers - PPC preference panes - G5 specific apps - PPC kernel extensions - some Java apps
Drag the disk image into disk utility and press burn

47. Locate system version - build number - serial number location
Screen sharing - remote login - remote management - remote apple events - and Xgrid sharing
Run the assistant - install windows - install drivers.
Review network preferences - review network utility preferences - and attempt to connect to different network services
About this mac or system profiler. System is general release number - build is specific - and serial number represents the machine.

48. Why does the Finder hider certain folders at the root of the system volume?

49. What is protected memory? What is 64 bit memory addressing?
Safe boot refers to when the system is starting up - safe mode is when the system is actually running - and safe login is when the system starts up the user session.
The system keeps applications from interfering with one another by segregating their memory using protected memory. 64 bit memory addressing allows apps to directly access more than 4 GB of ram.
Set the mac's network identification - enable the desired service - define access.System preferences >> Sharing
System launchd is responsible for starting every single system process. It manages system initialization and launches loginwindow.

50. How does network service order affect network connectivity?
extensions - tied to the kernel to provide hardware support - frameworks - shared code libraries - fonts - preference files - configuration info - Launch Agents and Launch Daemons - used by launchd to provide auto-starting services - logs - contain d
GUID partition table for intel-based macs - Apple-Partition-Map for PPC macs
Internet traffic goes through the primary interface.
They're used to combine complex items into individual folders. Packages appear as a single item.