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ACSP: Apple Certified Support Professional Os X Support

Subjects : certifications, it-skills, apple

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How do you provide Mac OS X file sharing services so that other computers can access them?

2. What are the device classes used by Mac OS X to categorize peripherals? What are some examples of each class?
Apple Menu>> Force Quit - Activity Monitor - Dock contextual menu
human input devices (HIDs) like keyboards and mice - storage devices like hard drives - printers - scanners - digital cameras - video devices including both input and output - and audio devices.
Kerberos can only be used to authenticate against kerberized services and is often managed on a network-wide scale.
Common flags include locked and hidden - Common extended attributes include an items color - spotlight comments - etc.

3. What two dynamic network service discovery protocols are supported by Mac OS X?
Parental controls
Bonjour and NetBios & WINS
Defines the directions to a specific item in the filesystem
Nothing.

4. Min hardware requirements for 10.6
1 GB of RAM - 5 GB of disk space - DVD drive - display
Print and Fax or Sharing Preferences. For windows users - you must enable users' password in the SMB file sharing settings in Sharing Preferences.
Users' public folders
Automator is a workflow based application whereas AppleScript is an english-like scripting language

5. What is authentication and authorization?
Disk drive is the hardware itself - partitions are logical divisions of a drive's storage - and volumes are stored inside partitions and define how data is stored to the storage
Run PPC based apps on newer Intel macs. It does not support pre-OS X apps - the Classic environment - PPC screen-savers - PPC preference panes - G5 specific apps - PPC kernel extensions - some Java apps
Authentication is who am I?Authorization is what can I do?
User preferences are in ~/Library and the format is often Property List - which is just a special XML file.

6. What are resource forks and why have they fallen out of favor?

7. What password issues may arise related to the SMB service?

8. What system preference enables the accessibility features of OS X - what are they - and where are the preferences stored?
The firmware initializes the Mac's hardware and and locates the booter file on the system volume. The Power-On Self Test (POST) checks for basic hardware functionality.
Universal Access - items for the seeing or hearing impaired - keyboard and mouse difficulties - and are stored in ~/Library/Preferences
Terminal - Single User Mode - >Console from login window - SSH
Root has unlimited access - Admin can change system files & settings - guest can dump tons of files

9. What are the differences between ZIP archives and Disk Images?
firmware - startup chim or bright flash of power-on light and light gray screen booter - dark gray apple logo on primary display kernel - small gray spinning gear system launchd - bright blue screen
Prevents users from using the reset password utility on the os x install dvd because they cannot boot from it.
Standard - Admin - Guest - Sharing-Only - Root
Zip files are created with the Finder and are compatible with many OSes. Good for small files & small number of items. Disk Images are created in disk utility.

10. How does the Finder's secure empty trash work?
Enable Web Sharing in System Preferences
loginwindow displays the login window and then sets up and manages the GUI user environment.
It does a 7-pass erase.
So they can navigate to the public or sites folder

11. What are some security concerns with spotlight?
It allows Windows XP SP2+ - Vista - and 7 to run natively on the Mac by running a separate partition.
System launchd is responsible for starting every single system process. It manages system initialization and launches loginwindow.
It will allow any user to search any attached non-system volume if ownership is ignored.
This ignores any ownership rules and will grant any logged-on user unlimited access to the contents of the volume.

12. How do you use disk utility to burn an optical disk?
Nothing.
Clear-text - encrypted - Kerberos
Drag the disk image into disk utility and press burn
The system keeps applications from interfering with one another by segregating their memory using protected memory. 64 bit memory addressing allows apps to directly access more than 4 GB of ram.

13. How does the IP addresses use the MAC address to send messages between computers on a LAN?

14. How do permissions in the Finder appear different than those in the terminal?
Intel - directly attached input devices - 10.5 or later - all new firmware updates - 10.5 or greater install disc - 10 gigs of free space - 2 GB or more of RAM
Finder shows only 4 different permissions options: read/write - read-only - write-only - and no access. Terminal can show you any possible combination.
May cause data corruption
It has to copy the entire thing over again on each change.

15. What is the difference between safe boot - safe mode - and safe login?
Press the eject button - file>>eject - drag to trash - press eject in the sidebar
Safe boot refers to when the system is starting up - safe mode is when the system is actually running - and safe login is when the system starts up the user session.
firmware - startup chim or bright flash of power-on light and light gray screen booter - dark gray apple logo on primary display kernel - small gray spinning gear system launchd - bright blue screen
Securely stores passwords - form-fills - etc.

16. What is sudo used for?
Option key - Startup Disk preference pane in OS X - or the BootCamp utility in Windows.
This will not change the keychain. They can either unlock the keychain with the old password to sync them - or create a new keychain.
Single partition drives are easier to setup initially - but aren't as flexible for admin/maintenance. Multiple can segregate data
To run commands as the root user

17. How does the system determine what app to use to open a file?
Start the name with a . - or enable the hidden file flag.
Launch Services maintains a database of associated file types and applications.
User preferences are in ~/Library and the format is often Property List - which is just a special XML file.
Parental controls

18. How do Mac OS X computers acquire and use link-local TCP/IP addresses?

19. What client-sharing services can Mac OS X provide?
Screen sharing - remote login - remote management - remote apple events - and Xgrid sharing
It does a 7-pass erase.
A database of information that in some cases can be shared to the network. Account information is the most commonly accessed directory resource.
cp - mv - rm

20. Where does spotlight store its metadata index databases? How about the plugins?

21. What shared items are accessible to an administrator who connects via AFP or SMB? What about a standard user?

22. What are six common system resources? What purpose does each one serve and where are they located?
extensions - tied to the kernel to provide hardware support - frameworks - shared code libraries - fonts - preference files - configuration info - Launch Agents and Launch Daemons - used by launchd to provide auto-starting services - logs - contain d
Core system files - fonts - X11 - nearby & local printers - language translations
The user's loginwindow process does the following: Request that all user applications quit - quits any user backgroun processes - runs any logout scripts - records the logout to the man system.log - resets device permissions and preferences to defaul
Launch daemons and startup items are launched during system initialization by the system launchd process on behalf of root. Launch agents and login items are opened during the initialization of the GUI environment by the user's launchd process.

23. What does the firmware do? What is the POST?

24. How do you provide Mac OS X web-sharing services?
firmware - startup chim or bright flash of power-on light and light gray screen booter - dark gray apple logo on primary display kernel - small gray spinning gear system launchd - bright blue screen
Disconnected cable - nonfunctioning port - DHCP issue - DNS issue
Enable Web Sharing in System Preferences
The client uses the subnet mask to decide if the client is on the LAN. If it's not on the LAN - then it sends the data to the IP address of the local router. Traffic continues through routers until it reaches the destination.

25. 3 Main components of a typical command
command - options - arguments
1.) User accounts not tied to individual Macs 2.) Same user account for multiple services 3.) Kerberos SSO 4.) Define user/comp settings in a single location
It starts with a full copy of the system and then it records any changes made to the system and only copies those changes. It creates a simulation of the entire system using hard links for files that didn't change.
Screen sharing - remote login - remote management - remote apple events - and Xgrid sharing

26. Relative path

27. What are the three primary steps for setting up bootcamp?
The spotlight search service creates index databases of file system metadata so that it can perform normally time-intensive searches nearly instantly.
Interface is any channel through which networks data can flow. Hardware network interfaces are defined by physical network connections - while virtual network connections are logical network connections on top of hardware connections. Protocol is a s
This ignores any ownership rules and will grant any logged-on user unlimited access to the contents of the volume.
Run the assistant - install windows - install drivers.

28. How does resetting a user's password as an admin user affect their keychain?
This will not change the keychain. They can either unlock the keychain with the old password to sync them - or create a new keychain.
loginwindow displays the login window and then sets up and manages the GUI user environment.
It will allow any user to search any attached non-system volume if ownership is ignored.
The loginwindow process logs all users out and then tells the kernel to quit all remaining system processes.

29. What are five common directory services and authentication services troubleshooting techniques?
1.) Try another account 2.) Reset the account password 3.) Verify directory service connectivity 4) Verify kerberos authentication & config 5.) Check directory service log files
Core system files - fonts - X11 - nearby & local printers - language translations
Applications - Library - System - Users
Resource contention general - an item another user has running. Document contention for document another user has open. Peripheral contention for peripheral in use by another user. Application contention for when an app is designed to be open only on

30. How does network service order affect network connectivity?
Bonjour and NetBios & WINS
It records what file operations are in progress at any given moment. If a power failure or system crash occurs - it can verify the integrity by replaying the journal.
Internet traffic goes through the primary interface.
Local - BSD Flat File and NIS - LDAPv3 - AD

31. What are seven common types of resources Mac OS X can access from a directory service?
It does a 7-pass erase.
1 GB of RAM - 5 GB of disk space - DVD drive - display
User accounts - user groups - computer accounts - computer groups - network file mounts - management settings - and collaboration information.
AFP - SMB - FTP - NFS - WebDAV

32. What five network file services can you connect to from the Finder's Connect To Server dialog?
Interface is any channel through which networks data can flow. Hardware network interfaces are defined by physical network connections - while virtual network connections are logical network connections on top of hardware connections. Protocol is a s
AFP - SMB - FTP - NFS - WebDAV
About this mac or system profiler. System is general release number - build is specific - and serial number represents the machine.
Access is based on the local filesystem. They'll start in their home folder but can traverse anywhere they have permission to do so.

33. How does Time Machine maintain a backup history of the system?

34. 6 volumes supported by OS X
The spotlight search service creates index databases of file system metadata so that it can perform normally time-intensive searches nearly instantly.
Safe boot refers to when the system is starting up - safe mode is when the system is actually running - and safe login is when the system starts up the user session.
Local - BSD Flat File and NIS - LDAPv3 - AD
HFS+ (Mac OS X Extended Journaled - Mac OS X Extended Case Sensitive Journaled - Mac OS X Extended) - HFS - UFS - FAT32 - NTFS - UDF

35. Three minium requirements for creating a command line script
Parental controls
1.) Create a plain text file w/ the 2.) Make the first line #!/bin/bash 3.) Change the permissions to allow execution
The firmware initializes the Mac's hardware and and locates the booter file on the system volume. The Power-On Self Test (POST) checks for basic hardware functionality.
Local accounts are just for that Mac - network accounts are available anywhere on the network - and Mobile accounts create a cached local copy of a network account for offline access.

36. What is Rosetta and what types of items are not supported by Rosetta?
Common flags include locked and hidden - Common extended attributes include an items color - spotlight comments - etc.
iSync allows you to sync personal info between Mac OS X apps and peripherals like Palm PDAs - and Bluetooth enabled cell phones.
Run PPC based apps on newer Intel macs. It does not support pre-OS X apps - the Classic environment - PPC screen-savers - PPC preference panes - G5 specific apps - PPC kernel extensions - some Java apps
The computer's website files are located in /Library/WebServer/Documents and each users' is inside ~/Sites

37. What is a directory as it relates to directory services?
The Dock process starts the DashboardClient process. All widgets run inside one of the two DashboardClient processes.
GUID partition table for intel-based macs - Apple-Partition-Map for PPC macs
A database of information that in some cases can be shared to the network. Account information is the most commonly accessed directory resource.
It has to copy the entire thing over again on each change.

38. How does Mac OS X use dynamic network discovery protocols to access network services?
The spotlight search service creates index databases of file system metadata so that it can perform normally time-intensive searches nearly instantly.
Devices providing network services broadcast their existence and Mac OS X picks up on these broadcasts and provides a list of services.
Get Info from Finder or System Profiler
Launch Services maintains a database of associated file types and applications.

39. In the network preferences - how can you tell which interface is currently being used for network activities?
Locally connected volumes are fully accessible to any logged in user.
The status indicator lights - Green - yellow - red.
Admins have access to any locally-connected volume whereas standard users can only access their home folders and other user's Public folders.
Forked files may cause issues for NFS and WebDAV. Also avoid AFP 2 on Windows file servers.

40. How is the DOmain Name Service used to facilitate network naming?
The DNS Service is used to translate host names to IP addresses via forward lookups and IP addresses to domain names via reverse lookups.
If the DHCP request goes unanswered - it'll get a self-assigned IP in the 169.254 range.
HFS+ (Mac OS X Extended Journaled - Mac OS X Extended Case Sensitive Journaled - Mac OS X Extended) - HFS - UFS - FAT32 - NTFS - UDF
based on the user's current location

41. What items are not loaded when Mac OS X safe boots?
The network service operates or broadcasts on a network port.
Local accounts are just for that Mac - network accounts are available anywhere on the network - and Mobile accounts create a cached local copy of a network account for offline access.
It will not load any third party KEXTs - third-party LaunchAgents - LaunchDaemons - StartupItems - fonts - any user login items - or any user specific LaunchAgents.
It records what file operations are in progress at any given moment. If a power failure or system crash occurs - it can verify the integrity by replaying the journal.

42. What 3 types of resource contention issues can occur when fast user switching is enabled?
It starts with a full copy of the system and then it records any changes made to the system and only copies those changes. It creates a simulation of the entire system using hard links for files that didn't change.
Parental controls
GUID partition table for intel-based macs - Apple-Partition-Map for PPC macs
Resource contention general - an item another user has running. Document contention for document another user has open. Peripheral contention for peripheral in use by another user. Application contention for when an app is designed to be open only on

43. How is Disk utility's verify and repair feature used?

44. Account attributes
It has to copy the entire thing over again on each change.
Individual pieces of information used to define a user such as user ID - UUID - home directory - etc.
Disk drive is the hardware itself - partitions are logical divisions of a drive's storage - and volumes are stored inside partitions and define how data is stored to the storage
The client uses the subnet mask to decide if the client is on the LAN. If it's not on the LAN - then it sends the data to the IP address of the local router. Traffic continues through routers until it reaches the destination.

45. What role does loginwindow serve in system start-up?
Interface is any channel through which networks data can flow. Hardware network interfaces are defined by physical network connections - while virtual network connections are logical network connections on top of hardware connections. Protocol is a s
More options than GUI - bypass finder restrictions - root access - remote ssh is invisible to users - automation easy with scripting - easy combining with ARD
Find the third-party resource causing the problem. Start in verbose mode and see where the startup fails.
loginwindow displays the login window and then sets up and manages the GUI user environment.

46. What three common unix commands support Mac filesystem metadata?
cp - mv - rm
loginwindow displays the login window and then sets up and manages the GUI user environment.
Drag the disk image into disk utility and press burn
Standard - Admin - Guest - Sharing-Only - Root

47. What are the primary differences between local - network - and mobile accounts?
Launch Services maintains a database of associated file types and applications.
Intel - directly attached input devices - 10.5 or later - all new firmware updates - 10.5 or greater install disc - 10 gigs of free space - 2 GB or more of RAM
Local accounts are just for that Mac - network accounts are available anywhere on the network - and Mobile accounts create a cached local copy of a network account for offline access.
Interface is any channel through which networks data can flow. Hardware network interfaces are defined by physical network connections - while virtual network connections are logical network connections on top of hardware connections. Protocol is a s

48. What does CUPS do?
A driver is a piece of software designed to facilitate the communication between Mac OS X and the peripheral. There are kernel extensions - framework plug-ins - or stand-alone applications.
It stores the home folder as an encrypted sparse-bundle disk image
It starts with a full copy of the system and then it records any changes made to the system and only copies those changes. It creates a simulation of the entire system using hard links for files that didn't change.
Common UNIX Printing System (CUPS) manages all printing and faxing for the system.

49. What is the relationship between clients and servers as it relates to network service access?
cat - less
Restart the app - try another document - try another user account - check log files - delete caches - replace preferences - and replace app resources.
Client software is used to access services provided by a server
1.) User accounts not tied to individual Macs 2.) Same user account for multiple services 3.) Kerberos SSO 4.) Define user/comp settings in a single location

50. What files are associated with the computer's website? What about the users' websites?