Test your basic knowledge |

ACSP: Apple Certified Support Professional Os X Support

Subjects : certifications, it-skills, apple

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What two dynamic network service discovery protocols are supported by Mac OS X?
1.) Create a plain text file w/ the 2.) Make the first line #!/bin/bash 3.) Change the permissions to allow execution
Using information provided by the dynamic network services discovery protocols. Computers providing services appear as resources whereas service discovery zones or workgroups appear as folders.
Bonjour and NetBios & WINS
To run commands as the root user

2. What does iSync do?
More options than GUI - bypass finder restrictions - root access - remote ssh is invisible to users - automation easy with scripting - easy combining with ARD
iSync allows you to sync personal info between Mac OS X apps and peripherals like Palm PDAs - and Bluetooth enabled cell phones.
System Profiler
Core system files - fonts - X11 - nearby & local printers - language translations

3. 6 volumes supported by OS X
1.) User accounts not tied to individual Macs 2.) Same user account for multiple services 3.) Kerberos SSO 4.) Define user/comp settings in a single location
HFS+ (Mac OS X Extended Journaled - Mac OS X Extended Case Sensitive Journaled - Mac OS X Extended) - HFS - UFS - FAT32 - NTFS - UDF
Run PPC based apps on newer Intel macs. It does not support pre-OS X apps - the Classic environment - PPC screen-savers - PPC preference panes - G5 specific apps - PPC kernel extensions - some Java apps
Universal Access - items for the seeing or hearing impaired - keyboard and mouse difficulties - and are stored in ~/Library/Preferences

4. How are the permissions on the shared folder set to allow local user sharing?
Universal Access - items for the seeing or hearing impaired - keyboard and mouse difficulties - and are stored in ~/Library/Preferences
Parental controls
They're stored at the root of every volume in a /.Spotlight-V100 folder. A fileVault user's database is stored in his vault in his home user. Mail is in ~/Library/Mail/Mail Envelope. Spotlight plugins can be in any library folder in a folder called S
All users can read/write - but only the creator can delete. This uses the sticky bit.

5. Default install packages
Info pane in Network Utility
Individual pieces of information used to define a user such as user ID - UUID - home directory - etc.
It monitors all incoming connections and requests. Connections are allowed on a per-application basis. Advanced options include signing options - stealth mode - and more.
Core system files - fonts - X11 - nearby & local printers - language translations

6. What items are shared by default to all users?

7. Difference between disk drives - partition - and volume

8. How is Disk utility's verify and repair feature used?

9. What are the differences between ZIP archives and Disk Images?
Get Info from Finder or System Profiler
User preferences are in ~/Library and the format is often Property List - which is just a special XML file.
Zip files are created with the Finder and are compatible with many OSes. Good for small files & small number of items. Disk Images are created in disk utility.
Common UNIX Printing System (CUPS) manages all printing and faxing for the system.

10. What is the potential side effect of improperly unmounting or ejecting a volume?
Review network preferences - review network utility preferences - and attempt to connect to different network services
The status indicator lights - Green - yellow - red.
Safe boot refers to when the system is starting up - safe mode is when the system is actually running - and safe login is when the system starts up the user session.
May cause data corruption

11. What happens during user log-out?

12. What interfaces and protocols are supported by default in in Mac OS X?
More options than GUI - bypass finder restrictions - root access - remote ssh is invisible to users - automation easy with scripting - easy combining with ARD
Too many to list. Hehe.
If a known master password is reset - existing accounts are not negatively affected. If the master is reset because it was lost - however - preexisting accounts cannot be reset by the new password until the old FileVault passwords are reset.
They're used to combine complex items into individual folders. Packages appear as a single item.

13. Five types of accounts in 10.6
Option key - Startup Disk preference pane in OS X - or the BootCamp utility in Windows.
Standard - Admin - Guest - Sharing-Only - Root
Drag the disk image into disk utility and press burn
The user's loginwindow process does the following: Request that all user applications quit - quits any user backgroun processes - runs any logout scripts - records the logout to the man system.log - resets device permissions and preferences to defaul

14. What is the difference between safe boot - safe mode - and safe login?
iSync allows you to sync personal info between Mac OS X apps and peripherals like Palm PDAs - and Bluetooth enabled cell phones.
Safe boot refers to when the system is starting up - safe mode is when the system is actually running - and safe login is when the system starts up the user session.
Used to make the filesystem appear less complex. Data forks and resource forks are combined to appear as a single item. They have fallen out because they're not compatible with non Mac-OS volumes and are not extensible.
Screen sharing - remote login - remote management - remote apple events - and Xgrid sharing

15. What items are automatically started by system launchd during the system initialization process?
Locally connected volumes are fully accessible to any logged in user.
If a known master password is reset - existing accounts are not negatively affected. If the master is reset because it was lost - however - preexisting accounts cannot be reset by the new password until the old FileVault passwords are reset.
File>>Create Burn Folder and drag items in then press burn. OR Insert blank media and choose new Burn Folder
/System/Library/LaunchDaemons - /Library/LaunchDaemons - /Library/StartupItems - /etc/rc.local (maybe)

16. What are the min sys req for BootCamp?
A driver is a piece of software designed to facilitate the communication between Mac OS X and the peripheral. There are kernel extensions - framework plug-ins - or stand-alone applications.
loginwindow displays the login window and then sets up and manages the GUI user environment.
Intel - directly attached input devices - 10.5 or later - all new firmware updates - 10.5 or greater install disc - 10 gigs of free space - 2 GB or more of RAM
If the DHCP request goes unanswered - it'll get a self-assigned IP in the 169.254 range.

17. What is the safe boot keyboard combo?
Hold down shift on startup
Local accounts are just for that Mac - network accounts are available anywhere on the network - and Mobile accounts create a cached local copy of a network account for offline access.
Kerberos can only be used to authenticate against kerberized services and is often managed on a network-wide scale.
cat - less

18. How does Boot Camp work?
1.) User accounts not tied to individual Macs 2.) Same user account for multiple services 3.) Kerberos SSO 4.) Define user/comp settings in a single location
It allows Windows XP SP2+ - Vista - and 7 to run natively on the Mac by running a separate partition.
It enacts itself any time an App crashes or hangs indefinitely. It send an error report and any comments to Apple.
Authentication is who am I?Authorization is what can I do?

19. What is the relationship between a network service and a network port?
The Dock process starts the DashboardClient process. All widgets run inside one of the two DashboardClient processes.
Firmware - booter - kernel - and system launchd. Primary user environment stages are loginwindow - user launchd - and user environment.
The network service operates or broadcasts on a network port.
All users can read/write - but only the creator can delete. This uses the sticky bit.

20. What password issues may arise related to the SMB service?

21. What does CUPS do?
They're stored at the root of every volume in a /.Spotlight-V100 folder. A fileVault user's database is stored in his vault in his home user. Mail is in ~/Library/Mail/Mail Envelope. Spotlight plugins can be in any library folder in a folder called S
Hold down T on boot - allows the mac to be turned into a very large - and expensive - external hard drive or disc drive.
Common UNIX Printing System (CUPS) manages all printing and faxing for the system.
Kerberos tickets are used to validate an account's identity. Kerberos uses ticket-granting-tickets and service tickets. KDC = key distribution center.

22. Folder/directories
It does a 7-pass erase.
iSync allows you to sync personal info between Mac OS X apps and peripherals like Palm PDAs - and Bluetooth enabled cell phones.
Client software is used to access services provided by a server
Describe containers in the file system

23. How does network service order affect network connectivity?
HFS+ (Mac OS X Extended Journaled - Mac OS X Extended Case Sensitive Journaled - Mac OS X Extended) - HFS - UFS - FAT32 - NTFS - UDF
Internet traffic goes through the primary interface.
If the DHCP request goes unanswered - it'll get a self-assigned IP in the 169.254 range.
cat - less

24. What process or processes are responsible for dashboard widgets?
extensions - tied to the kernel to provide hardware support - frameworks - shared code libraries - fonts - preference files - configuration info - Launch Agents and Launch Daemons - used by launchd to provide auto-starting services - logs - contain d
Devices providing network services broadcast their existence and Mac OS X picks up on these broadcasts and provides a list of services.
Resource contention general - an item another user has running. Document contention for document another user has open. Peripheral contention for peripheral in use by another user. Application contention for when an app is designed to be open only on
The Dock process starts the DashboardClient process. All widgets run inside one of the two DashboardClient processes.

25. Different between absolute and relative path
Absolute always start at the root of the filesystem - whereas relative paths start where the user is current at
Screen sharing - remote login - remote management - remote apple events - and Xgrid sharing
Kerberos can only be used to authenticate against kerberized services and is often managed on a network-wide scale.
firmware - startup chim or bright flash of power-on light and light gray screen booter - dark gray apple logo on primary display kernel - small gray spinning gear system launchd - bright blue screen

26. What are the three primary steps for setting up bootcamp?
It will allow any user to search any attached non-system volume if ownership is ignored.
Print and Fax or Sharing Preferences. For windows users - you must enable users' password in the SMB file sharing settings in Sharing Preferences.
Run the assistant - install windows - install drivers.
extensions - tied to the kernel to provide hardware support - frameworks - shared code libraries - fonts - preference files - configuration info - Launch Agents and Launch Daemons - used by launchd to provide auto-starting services - logs - contain d

27. How does the IP addresses use the MAC address to send messages between computers on a LAN?

28. What do the terms interface - protocol - and service mean in relation to computer networks?
Clear-text - encrypted - Kerberos
System Profiler
command - options - arguments
Interface is any channel through which networks data can flow. Hardware network interfaces are defined by physical network connections - while virtual network connections are logical network connections on top of hardware connections. Protocol is a s

29. How can you identify the type of a particular application?
It addresses the outgoing packets based on the destination device's MAC address
loginwindow displays the login window and then sets up and manages the GUI user environment.
Single partition drives are easier to setup initially - but aren't as flexible for admin/maintenance. Multiple can segregate data
Get Info from Finder or System Profiler

30. What three common unix commands support Mac filesystem metadata?
Finder get info - command line run ls -l
The system keeps applications from interfering with one another by segregating their memory using protected memory. 64 bit memory addressing allows apps to directly access more than 4 GB of ram.
cp - mv - rm
Client software is used to access services provided by a server

31. What type of files are omitted from time machine backups?
It does a 7-pass erase.
Temp files - spotlight indexes - items in the trash - and any files defined as exempt either by you or by an application.
Firmware - booter - kernel - and system launchd. Primary user environment stages are loginwindow - user launchd - and user environment.
Get Info from Finder or System Profiler

32. How does the Finder's secure empty trash work?
IP addresses identify the location of a specific network device. Subnet masks are used by network devices to identify their local network range. IPv4 addresses are a 32-bit number represented in 4 groups of four octets separated by periods. 0-255.
Safe boot refers to when the system is starting up - safe mode is when the system is actually running - and safe login is when the system starts up the user session.
Applications - Library - System - Users
It does a 7-pass erase.

33. What are the two primary automation technologies for the GUI?
Describe containers in the file system
Automator is a workflow based application whereas AppleScript is an english-like scripting language
firmware - startup chim or bright flash of power-on light and light gray screen booter - dark gray apple logo on primary display kernel - small gray spinning gear system launchd - bright blue screen
All users can read/write - but only the creator can delete. This uses the sticky bit.

34. How does file-fault secure a user's data?
It starts with a full copy of the system and then it records any changes made to the system and only copies those changes. It creates a simulation of the entire system using hard links for files that didn't change.
It stores the home folder as an encrypted sparse-bundle disk image
Finder get info - command line run ls -l
Using information provided by the dynamic network services discovery protocols. Computers providing services appear as resources whereas service discovery zones or workgroups appear as folders.

35. How do you use the finder's burn folder feature?
Launch Services maintains a database of associated file types and applications.
They're stored at the root of every volume in a /.Spotlight-V100 folder. A fileVault user's database is stored in his vault in his home user. Mail is in ~/Library/Mail/Mail Envelope. Spotlight plugins can be in any library folder in a folder called S
About this mac or system profiler. System is general release number - build is specific - and serial number represents the machine.
File>>Create Burn Folder and drag items in then press burn. OR Insert blank media and choose new Burn Folder

36. What is authentication and authorization?
Authentication is who am I?Authorization is what can I do?
File>>Create Burn Folder and drag items in then press burn. OR Insert blank media and choose new Burn Folder
Firmware - booter - kernel - and system launchd. Primary user environment stages are loginwindow - user launchd - and user environment.
Access is based on the local filesystem. They'll start in their home folder but can traverse anywhere they have permission to do so.

37. Where are preferences stored? What format is generally used?
User preferences are in ~/Library and the format is often Property List - which is just a special XML file.
The computer's website files are located in /Library/WebServer/Documents and each users' is inside ~/Sites
loginwindow displays the login window and then sets up and manages the GUI user environment.
Any Mac OS X Extended volume including volumes from disk images stored on an AFP share on OS X Server.

38. What are the primary differences between local - network - and mobile accounts?
Local accounts are just for that Mac - network accounts are available anywhere on the network - and Mobile accounts create a cached local copy of a network account for offline access.
Finder get info - command line run ls -l
Safe boot refers to when the system is starting up - safe mode is when the system is actually running - and safe login is when the system starts up the user session.
cat - less

39. Which two commands can read text files?
cat - less
The DNS Service is used to translate host names to IP addresses via forward lookups and IP addresses to domain names via reverse lookups.
Review network preferences - review network utility preferences - and attempt to connect to different network services
/System/Library/LaunchDaemons - /Library/LaunchDaemons - /Library/StartupItems - /etc/rc.local (maybe)

40. What are some security concerns with spotlight?
The network service operates or broadcasts on a network port.
It will allow any user to search any attached non-system volume if ownership is ignored.
/System/Library/LaunchDaemons - /Library/LaunchDaemons - /Library/StartupItems - /etc/rc.local (maybe)
Common UNIX Printing System (CUPS) manages all printing and faxing for the system.

41. What does Mac OS X use bundles or packages for?

42. What happens during system shutdown?
cat - less
The loginwindow process logs all users out and then tells the kernel to quit all remaining system processes.
It stores the home folder as an encrypted sparse-bundle disk image
Individual pieces of information used to define a user such as user ID - UUID - home directory - etc.

43. What are four advantages of using network directory services to store account information?
Don't erase data - zero out the data - 7-pass erase - 35-pass erase
System Profiler
1.) User accounts not tied to individual Macs 2.) Same user account for multiple services 3.) Kerberos SSO 4.) Define user/comp settings in a single location
If the backup volume became full and removed the older item(s).

44. What two methods can be used to hide items from the Finder?
Documents - Movies - Music - Pictures - Library - Downloads - Desktop - Public - Sites
Review network preferences - review network utility preferences - and attempt to connect to different network services
Start the name with a . - or enable the hidden file flag.
GUID partition table for intel-based macs - Apple-Partition-Map for PPC macs

45. Where does spotlight store its metadata index databases? How about the plugins?

46. What differentiates RAID 0 from RAID 1?
RAID 0 uses striping to increase performance. RAID 1 uses disk mirroring.
This ignores any ownership rules and will grant any logged-on user unlimited access to the contents of the volume.
If the DHCP request goes unanswered - it'll get a self-assigned IP in the 169.254 range.
The system keeps applications from interfering with one another by segregating their memory using protected memory. 64 bit memory addressing allows apps to directly access more than 4 GB of ram.

47. What backup destinations does Time Machine support?
It has to copy the entire thing over again on each change.
Any Mac OS X Extended volume including volumes from disk images stored on an AFP share on OS X Server.
Terminal - Single User Mode - >Console from login window - SSH
Local accounts are just for that Mac - network accounts are available anywhere on the network - and Mobile accounts create a cached local copy of a network account for offline access.

48. How do you use disk utility to burn an optical disk?
Drag the disk image into disk utility and press burn
Every home folder has the public folder and dropbox folder whereas all other home folders are protected.
Local accounts are just for that Mac - network accounts are available anywhere on the network - and Mobile accounts create a cached local copy of a network account for offline access.
Applications - Library - System - Users

49. What is a device driver? What three primary types of device drivers are there?
Documents - Movies - Music - Pictures - Library - Downloads - Desktop - Public - Sites
Full directions to a specific item
A driver is a piece of software designed to facilitate the communication between Mac OS X and the peripheral. There are kernel extensions - framework plug-ins - or stand-alone applications.
It will allow any user to search any attached non-system volume if ownership is ignored.

50. What are seven common types of resources Mac OS X can access from a directory service?
If the DHCP request goes unanswered - it'll get a self-assigned IP in the 169.254 range.
User accounts - user groups - computer accounts - computer groups - network file mounts - management settings - and collaboration information.
Core system files - fonts - X11 - nearby & local printers - language translations
May cause data corruption