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ACSP: Apple Certified Support Professional Os X Support

Subjects : certifications, it-skills, apple

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How do you further resolve and issue that disappears when the Mac successfully safe-boots?
HFS+ (Mac OS X Extended Journaled - Mac OS X Extended Case Sensitive Journaled - Mac OS X Extended) - HFS - UFS - FAT32 - NTFS - UDF
Finder shows only 4 different permissions options: read/write - read-only - write-only - and no access. Terminal can show you any possible combination.
Find the third-party resource causing the problem. Start in verbose mode and see where the startup fails.
Applications - Library - System - Users

2. What happens during user log-out?

3. What five network file services can you connect to from the Finder's Connect To Server dialog?
Get Info from Finder or System Profiler
AFP - SMB - FTP - NFS - WebDAV
So they can navigate to the public or sites folder
Automator is a workflow based application whereas AppleScript is an english-like scripting language

4. What is a device driver? What three primary types of device drivers are there?
Check for firmware updates - verify app compatibility - back up files - document critical settings
Common flags include locked and hidden - Common extended attributes include an items color - spotlight comments - etc.
The user's loginwindow process does the following: Request that all user applications quit - quits any user backgroun processes - runs any logout scripts - records the logout to the man system.log - resets device permissions and preferences to defaul
A driver is a piece of software designed to facilitate the communication between Mac OS X and the peripheral. There are kernel extensions - framework plug-ins - or stand-alone applications.

5. What does CUPS do?
Individual pieces of information used to define a user such as user ID - UUID - home directory - etc.
This ignores any ownership rules and will grant any logged-on user unlimited access to the contents of the volume.
Common UNIX Printing System (CUPS) manages all printing and faxing for the system.
Local accounts are just for that Mac - network accounts are available anywhere on the network - and Mobile accounts create a cached local copy of a network account for offline access.

6. What is Rosetta and what types of items are not supported by Rosetta?
Enable Web Sharing in System Preferences
Intel - directly attached input devices - 10.5 or later - all new firmware updates - 10.5 or greater install disc - 10 gigs of free space - 2 GB or more of RAM
Firmware - booter - kernel - and system launchd. Primary user environment stages are loginwindow - user launchd - and user environment.
Run PPC based apps on newer Intel macs. It does not support pre-OS X apps - the Classic environment - PPC screen-savers - PPC preference panes - G5 specific apps - PPC kernel extensions - some Java apps

7. Which two commands can read text files?
cat - less
It monitors all incoming connections and requests. Connections are allowed on a per-application basis. Advanced options include signing options - stealth mode - and more.
Hold down T on boot - allows the mac to be turned into a very large - and expensive - external hard drive or disc drive.
Get Info from Finder or System Profiler

8. What shared items are accessible to an administrator who connects via AFP or SMB? What about a standard user?

9. How does the IP addresses use the MAC address to send messages between computers on a LAN?

10. How do you provide Mac OS X web-sharing services?
The status indicator lights - Green - yellow - red.
Run PPC based apps on newer Intel macs. It does not support pre-OS X apps - the Classic environment - PPC screen-savers - PPC preference panes - G5 specific apps - PPC kernel extensions - some Java apps
Print and Fax or Sharing Preferences. For windows users - you must enable users' password in the SMB file sharing settings in Sharing Preferences.
Enable Web Sharing in System Preferences

11. How can you identify which apps are installed on a Mac?
System Profiler
The loginwindow process logs all users out and then tells the kernel to quit all remaining system processes.
Too many to list. Hehe.
They're used to combine complex items into individual folders. Packages appear as a single item.

12. How does the Finder's secure empty trash work?
Restart the app - try another document - try another user account - check log files - delete caches - replace preferences - and replace app resources.
It allows Windows XP SP2+ - Vista - and 7 to run natively on the Mac by running a separate partition.
Review network preferences - review network utility preferences - and attempt to connect to different network services
It does a 7-pass erase.

13. How does file-fault secure a user's data?
Finder get info - command line run ls -l
Admins have access to any locally-connected volume whereas standard users can only access their home folders and other user's Public folders.
It's used to verify or repair the directory structure of a volume which contains all the information used to locate files and folders on the volume.
It stores the home folder as an encrypted sparse-bundle disk image

14. What are the min sys req for BootCamp?
Drag the disk image into disk utility and press burn
Intel - directly attached input devices - 10.5 or later - all new firmware updates - 10.5 or greater install disc - 10 gigs of free space - 2 GB or more of RAM
If a known master password is reset - existing accounts are not negatively affected. If the master is reset because it was lost - however - preexisting accounts cannot be reset by the new password until the old FileVault passwords are reset.
Parental controls

15. How does the spotlight search service use metadata?
If a known master password is reset - existing accounts are not negatively affected. If the master is reset because it was lost - however - preexisting accounts cannot be reset by the new password until the old FileVault passwords are reset.
The spotlight search service creates index databases of file system metadata so that it can perform normally time-intensive searches nearly instantly.
Common UNIX Printing System (CUPS) manages all printing and faxing for the system.
System launchd is responsible for starting every single system process. It manages system initialization and launches loginwindow.

16. How are the permissions on the shared folder set to allow local user sharing?
Kerberos tickets are used to validate an account's identity. Kerberos uses ticket-granting-tickets and service tickets. KDC = key distribution center.
They're used to combine complex items into individual folders. Packages appear as a single item.
All users can read/write - but only the creator can delete. This uses the sticky bit.
Zip files are created with the Finder and are compatible with many OSes. Good for small files & small number of items. Disk Images are created in disk utility.

17. Locate system version - build number - serial number location
Print and Fax or Sharing Preferences. For windows users - you must enable users' password in the SMB file sharing settings in Sharing Preferences.
Every home folder has the public folder and dropbox folder whereas all other home folders are protected.
About this mac or system profiler. System is general release number - build is specific - and serial number represents the machine.
Parental controls

18. Folder/directories
Describe containers in the file system
Prevents users from using the reset password utility on the os x install dvd because they cannot boot from it.
Core system files - fonts - X11 - nearby & local printers - language translations
The loginwindow process logs all users out and then tells the kernel to quit all remaining system processes.

19. How does the IP transfer messages between computers on a WAN?

20. 3 Main components of a typical command
System Profiler
Find the third-party resource causing the problem. Start in verbose mode and see where the startup fails.
cp - mv - rm
command - options - arguments

21. What does Mac OS X use bundles or packages for?

22. What is the potential side effect of improperly unmounting or ejecting a volume?
Enable Web Sharing in System Preferences
command - options - arguments
May cause data corruption
Users' passwords must be stored in a special format - which is less secure - and must be explicitly enabled.

23. What password issues may arise related to the SMB service?

24. Path
1 GB of RAM - 5 GB of disk space - DVD drive - display
Defines the directions to a specific item in the filesystem
A database of information that in some cases can be shared to the network. Account information is the most commonly accessed directory resource.
The status indicator lights - Green - yellow - red.

25. What three methods can be used to select the start-up disk?
Interface is any channel through which networks data can flow. Hardware network interfaces are defined by physical network connections - while virtual network connections are logical network connections on top of hardware connections. Protocol is a s
Option key - Startup Disk preference pane in OS X - or the BootCamp utility in Windows.
Start the name with a . - or enable the hidden file flag.
The DNS Service is used to translate host names to IP addresses via forward lookups and IP addresses to domain names via reverse lookups.

26. What are the primary differences between local - network - and mobile accounts?
The status indicator lights - Green - yellow - red.
Users don't traditionally need access to them - and if they do - they can use Terminal.
It allows Windows XP SP2+ - Vista - and 7 to run natively on the Mac by running a separate partition.
Local accounts are just for that Mac - network accounts are available anywhere on the network - and Mobile accounts create a cached local copy of a network account for offline access.

27. Why might a previously backed-up item no longer be available in Time Machine?
Restart the app - try another document - try another user account - check log files - delete caches - replace preferences - and replace app resources.
Press the eject button - file>>eject - drag to trash - press eject in the sidebar
If the backup volume became full and removed the older item(s).
Don't erase data - zero out the data - 7-pass erase - 35-pass erase

28. What are PPD files responsible for?
Describe containers in the file system
PostScript Printer Description (PPD) files are printer driver files that instruct the CUPS system on how to communicate with specific printer models.
Hold down T on boot - allows the mac to be turned into a very large - and expensive - external hard drive or disc drive.
GUID partition table for intel-based macs - Apple-Partition-Map for PPC macs

29. What are some security concerns with spotlight?
User preferences are in ~/Library and the format is often Property List - which is just a special XML file.
Finder get info - command line run ls -l
It will allow any user to search any attached non-system volume if ownership is ignored.
Hold down shift on startup

30. What process or processes are responsible for dashboard widgets?
human input devices (HIDs) like keyboards and mice - storage devices like hard drives - printers - scanners - digital cameras - video devices including both input and output - and audio devices.
/System/Library/LaunchDaemons - /Library/LaunchDaemons - /Library/StartupItems - /etc/rc.local (maybe)
The Dock process starts the DashboardClient process. All widgets run inside one of the two DashboardClient processes.
Press the eject button - file>>eject - drag to trash - press eject in the sidebar

31. Where are preferences stored? What format is generally used?
Every home folder has the public folder and dropbox folder whereas all other home folders are protected.
computer hostname - working directory - user account
The computer's website files are located in /Library/WebServer/Documents and each users' is inside ~/Sites
User preferences are in ~/Library and the format is often Property List - which is just a special XML file.

32. What are the differences between ZIP archives and Disk Images?
Zip files are created with the Finder and are compatible with many OSes. Good for small files & small number of items. Disk Images are created in disk utility.
Defines the directions to a specific item in the filesystem
The DNS Service is used to translate host names to IP addresses via forward lookups and IP addresses to domain names via reverse lookups.
Run PPC based apps on newer Intel macs. It does not support pre-OS X apps - the Classic environment - PPC screen-savers - PPC preference panes - G5 specific apps - PPC kernel extensions - some Java apps

33. How is Disk utility's verify and repair feature used?

34. Difference between disk drives - partition - and volume

35. What 3 types of resource contention issues can occur when fast user switching is enabled?
Applications - Library - System - Users
based on the user's current location
Resource contention general - an item another user has running. Document contention for document another user has open. Peripheral contention for peripheral in use by another user. Application contention for when an app is designed to be open only on
It records what file operations are in progress at any given moment. If a power failure or system crash occurs - it can verify the integrity by replaying the journal.

36. What do the terms interface - protocol - and service mean in relation to computer networks?
Clear-text - encrypted - Kerberos
It will allow any user to search any attached non-system volume if ownership is ignored.
It will not load any third party KEXTs - third-party LaunchAgents - LaunchDaemons - StartupItems - fonts - any user login items - or any user specific LaunchAgents.
Interface is any channel through which networks data can flow. Hardware network interfaces are defined by physical network connections - while virtual network connections are logical network connections on top of hardware connections. Protocol is a s

37. What type of files are omitted from time machine backups?
iSync allows you to sync personal info between Mac OS X apps and peripherals like Palm PDAs - and Bluetooth enabled cell phones.
Temp files - spotlight indexes - items in the trash - and any files defined as exempt either by you or by an application.
cp - mv - rm
Intel - directly attached input devices - 10.5 or later - all new firmware updates - 10.5 or greater install disc - 10 gigs of free space - 2 GB or more of RAM

38. How does Mac OS X use dynamic network discovery protocols to access network services?
Devices providing network services broadcast their existence and Mac OS X picks up on these broadcasts and provides a list of services.
Launch Services maintains a database of associated file types and applications.
Check for firmware updates - verify app compatibility - back up files - document critical settings
Start the name with a . - or enable the hidden file flag.

39. What does the problem-reporting feature do?
It enacts itself any time an App crashes or hangs indefinitely. It send an error report and any comments to Apple.
Users don't traditionally need access to them - and if they do - they can use Terminal.
HFS+ (Mac OS X Extended Journaled - Mac OS X Extended Case Sensitive Journaled - Mac OS X Extended) - HFS - UFS - FAT32 - NTFS - UDF
System Profiler

40. What does iSync do?
iSync allows you to sync personal info between Mac OS X apps and peripherals like Palm PDAs - and Bluetooth enabled cell phones.
More options than GUI - bypass finder restrictions - root access - remote ssh is invisible to users - automation easy with scripting - easy combining with ARD
The Dock process starts the DashboardClient process. All widgets run inside one of the two DashboardClient processes.
Apple Menu>> Force Quit - Activity Monitor - Dock contextual menu

41. Security risk with fast user switching?
computer hostname - working directory - user account
Standard - Admin - Guest - Sharing-Only - Root
Forked files may cause issues for NFS and WebDAV. Also avoid AFP 2 on Windows file servers.
Locally connected volumes are fully accessible to any logged in user.

42. Two primary partition schemes for mac formatted drives?
Check for firmware updates - verify app compatibility - back up files - document critical settings
GUID partition table for intel-based macs - Apple-Partition-Map for PPC macs
All users can read/write - but only the creator can delete. This uses the sticky bit.
It stores the home folder as an encrypted sparse-bundle disk image

43. What three common unix commands support Mac filesystem metadata?
cp - mv - rm
Users' passwords must be stored in a special format - which is less secure - and must be explicitly enabled.
Resource contention general - an item another user has running. Document contention for document another user has open. Peripheral contention for peripheral in use by another user. Application contention for when an app is designed to be open only on
extensions - tied to the kernel to provide hardware support - frameworks - shared code libraries - fonts - preference files - configuration info - Launch Agents and Launch Daemons - used by launchd to provide auto-starting services - logs - contain d

44. Why is the root of a user's home folder visible to others?
Forked files may cause issues for NFS and WebDAV. Also avoid AFP 2 on Windows file servers.
Run PPC based apps on newer Intel macs. It does not support pre-OS X apps - the Classic environment - PPC screen-savers - PPC preference panes - G5 specific apps - PPC kernel extensions - some Java apps
Press the eject button - file>>eject - drag to trash - press eject in the sidebar
So they can navigate to the public or sites folder

45. What are some common file flags and extended attributes used by Mac OS X?
Intel - directly attached input devices - 10.5 or later - all new firmware updates - 10.5 or greater install disc - 10 gigs of free space - 2 GB or more of RAM
Common flags include locked and hidden - Common extended attributes include an items color - spotlight comments - etc.
/System/Library/LaunchDaemons - /Library/LaunchDaemons - /Library/StartupItems - /etc/rc.local (maybe)
It addresses the outgoing packets based on the destination device's MAC address

46. What are the four default top-level folders available in the Finder?
Applications - Library - System - Users
Nothing.
cat - less
Launch Services maintains a database of associated file types and applications.

47. What role does loginwindow serve in system start-up?
Universal Access - items for the seeing or hearing impaired - keyboard and mouse difficulties - and are stored in ~/Library/Preferences
Launch Services maintains a database of associated file types and applications.
loginwindow displays the login window and then sets up and manages the GUI user environment.
Launch daemons and startup items are launched during system initialization by the system launchd process on behalf of root. Launch agents and login items are opened during the initialization of the GUI environment by the user's launchd process.

48. Security risks & account types
Root has unlimited access - Admin can change system files & settings - guest can dump tons of files
The status indicator lights - Green - yellow - red.
The firmware initializes the Mac's hardware and and locates the booter file on the system volume. The Power-On Self Test (POST) checks for basic hardware functionality.
Interface is any channel through which networks data can flow. Hardware network interfaces are defined by physical network connections - while virtual network connections are logical network connections on top of hardware connections. Protocol is a s

49. What backup destinations does Time Machine support?
It allows Windows XP SP2+ - Vista - and 7 to run natively on the Mac by running a separate partition.
If a known master password is reset - existing accounts are not negatively affected. If the master is reset because it was lost - however - preexisting accounts cannot be reset by the new password until the old FileVault passwords are reset.
Check for firmware updates - verify app compatibility - back up files - document critical settings
Any Mac OS X Extended volume including volumes from disk images stored on an AFP share on OS X Server.

50. How does Boot Camp work?
Kerberos can only be used to authenticate against kerberized services and is often managed on a network-wide scale.
It allows Windows XP SP2+ - Vista - and 7 to run natively on the Mac by running a separate partition.
GUID partition table for intel-based macs - Apple-Partition-Map for PPC macs
Locally connected volumes are fully accessible to any logged in user.