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ACSP: Apple Certified Support Professional Os X Support

Subjects : certifications, it-skills, apple

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Best command to list items in a folder?
human input devices (HIDs) like keyboards and mice - storage devices like hard drives - printers - scanners - digital cameras - video devices including both input and output - and audio devices.
Prevents users from using the reset password utility on the os x install dvd because they cannot boot from it.
Enable Web Sharing in System Preferences
ls

2. How does file system journaling work?
Run PPC based apps on newer Intel macs. It does not support pre-OS X apps - the Classic environment - PPC screen-savers - PPC preference panes - G5 specific apps - PPC kernel extensions - some Java apps
Users' public folders
It records what file operations are in progress at any given moment. If a power failure or system crash occurs - it can verify the integrity by replaying the journal.
Zip files are created with the Finder and are compatible with many OSes. Good for small files & small number of items. Disk Images are created in disk utility.

3. How does the spotlight search service use metadata?
1 GB of RAM - 5 GB of disk space - DVD drive - display
The spotlight search service creates index databases of file system metadata so that it can perform normally time-intensive searches nearly instantly.
Automator is a workflow based application whereas AppleScript is an english-like scripting language
Temp files - spotlight indexes - items in the trash - and any files defined as exempt either by you or by an application.

4. Four prep steps before installing
The loginwindow process logs all users out and then tells the kernel to quit all remaining system processes.
cp - mv - rm
Check for firmware updates - verify app compatibility - back up files - document critical settings
PostScript Printer Description (PPD) files are printer driver files that instruct the CUPS system on how to communicate with specific printer models.

5. How can you force quit an app from the GUI?
They're stored at the root of every volume in a /.Spotlight-V100 folder. A fileVault user's database is stored in his vault in his home user. Mail is in ~/Library/Mail/Mail Envelope. Spotlight plugins can be in any library folder in a folder called S
Disconnected cable - nonfunctioning port - DHCP issue - DNS issue
Find the third-party resource causing the problem. Start in verbose mode and see where the startup fails.
Apple Menu>> Force Quit - Activity Monitor - Dock contextual menu

6. What are the min sys req for BootCamp?
Launch Services maintains a database of associated file types and applications.
Option key - Startup Disk preference pane in OS X - or the BootCamp utility in Windows.
Intel - directly attached input devices - 10.5 or later - all new firmware updates - 10.5 or greater install disc - 10 gigs of free space - 2 GB or more of RAM
Zip files are created with the Finder and are compatible with many OSes. Good for small files & small number of items. Disk Images are created in disk utility.

7. Default 9 home folder folders?
Documents - Movies - Music - Pictures - Library - Downloads - Desktop - Public - Sites
1.) Create a plain text file w/ the 2.) Make the first line #!/bin/bash 3.) Change the permissions to allow execution
Too many to list. Hehe.
Root has unlimited access - Admin can change system files & settings - guest can dump tons of files

8. What are some security concerns with spotlight?
It records what file operations are in progress at any given moment. If a power failure or system crash occurs - it can verify the integrity by replaying the journal.
Check for firmware updates - verify app compatibility - back up files - document critical settings
It will allow any user to search any attached non-system volume if ownership is ignored.
Info pane in Network Utility

9. How do you use disk utility to burn an optical disk?
loginwindow displays the login window and then sets up and manages the GUI user environment.
Individual pieces of information used to define a user such as user ID - UUID - home directory - etc.
Drag the disk image into disk utility and press burn
A database of information that in some cases can be shared to the network. Account information is the most commonly accessed directory resource.

10. What are seven common types of resources Mac OS X can access from a directory service?
The client uses the subnet mask to decide if the client is on the LAN. If it's not on the LAN - then it sends the data to the IP address of the local router. Traffic continues through routers until it reaches the destination.
User accounts - user groups - computer accounts - computer groups - network file mounts - management settings - and collaboration information.
System launchd is responsible for starting every single system process. It manages system initialization and launches loginwindow.
ls

11. What backup destinations does Time Machine support?
Internet traffic goes through the primary interface.
Any Mac OS X Extended volume including volumes from disk images stored on an AFP share on OS X Server.
HFS+ (Mac OS X Extended Journaled - Mac OS X Extended Case Sensitive Journaled - Mac OS X Extended) - HFS - UFS - FAT32 - NTFS - UDF
Kerberos tickets are used to validate an account's identity. Kerberos uses ticket-granting-tickets and service tickets. KDC = key distribution center.

12. Absolute path
Users don't traditionally need access to them - and if they do - they can use Terminal.
If the DHCP request goes unanswered - it'll get a self-assigned IP in the 169.254 range.
Full directions to a specific item
It's a special permission used to define a folder as an append-only destination (only the creator can delete the file he creates)

13. Security risks & account types
Temp files - spotlight indexes - items in the trash - and any files defined as exempt either by you or by an application.
Clear-text - encrypted - Kerberos
Root has unlimited access - Admin can change system files & settings - guest can dump tons of files
Check for firmware updates - verify app compatibility - back up files - document critical settings

14. How does file-fault secure a user's data?
Print and Fax or Sharing Preferences. For windows users - you must enable users' password in the SMB file sharing settings in Sharing Preferences.
Locally connected volumes are fully accessible to any logged in user.
It stores the home folder as an encrypted sparse-bundle disk image
Bonjour and NetBios & WINS

15. Relative path

16. What items are shared by default to all users?

17. What is the safe boot keyboard combo?
Root has unlimited access - Admin can change system files & settings - guest can dump tons of files
Hold down shift on startup
Info pane in Network Utility
The network service operates or broadcasts on a network port.

18. What role does loginwindow serve in system start-up?
Securely stores passwords - form-fills - etc.
Screen sharing - remote login - remote management - remote apple events - and Xgrid sharing
Code signed items include a digital signature that the system can use to verify the authenticity and integrity of the application or process and its resources.
loginwindow displays the login window and then sets up and manages the GUI user environment.

19. What does a keychain do?
Securely stores passwords - form-fills - etc.
Code signed items include a digital signature that the system can use to verify the authenticity and integrity of the application or process and its resources.
Standard - Admin - Guest - Sharing-Only - Root
It does a 7-pass erase.

20. How does resetting the master filevault password affect existing filevault user accounts?
Code signed items include a digital signature that the system can use to verify the authenticity and integrity of the application or process and its resources.
About this mac or system profiler. System is general release number - build is specific - and serial number represents the machine.
iSync allows you to sync personal info between Mac OS X apps and peripherals like Palm PDAs - and Bluetooth enabled cell phones.
If a known master password is reset - existing accounts are not negatively affected. If the master is reset because it was lost - however - preexisting accounts cannot be reset by the new password until the old FileVault passwords are reset.

21. Where are preferences stored? What format is generally used?
May cause data corruption
If the DHCP request goes unanswered - it'll get a self-assigned IP in the 169.254 range.
Run the assistant - install windows - install drivers.
User preferences are in ~/Library and the format is often Property List - which is just a special XML file.

22. What is the sticky bit?

23. How do permissions in the Finder appear different than those in the terminal?
Finder get info - command line run ls -l
PostScript Printer Description (PPD) files are printer driver files that instruct the CUPS system on how to communicate with specific printer models.
Finder shows only 4 different permissions options: read/write - read-only - write-only - and no access. Terminal can show you any possible combination.
Every home folder has the public folder and dropbox folder whereas all other home folders are protected.

24. What three methods can be used to select the start-up disk?
It monitors all incoming connections and requests. Connections are allowed on a per-application basis. Advanced options include signing options - stealth mode - and more.
The user's loginwindow process does the following: Request that all user applications quit - quits any user backgroun processes - runs any logout scripts - records the logout to the man system.log - resets device permissions and preferences to defaul
Option key - Startup Disk preference pane in OS X - or the BootCamp utility in Windows.
It stores the home folder as an encrypted sparse-bundle disk image

25. How does the firmware password help secure against password changes?
Prevents users from using the reset password utility on the os x install dvd because they cannot boot from it.
Single partition drives are easier to setup initially - but aren't as flexible for admin/maintenance. Multiple can segregate data
firmware - startup chim or bright flash of power-on light and light gray screen booter - dark gray apple logo on primary display kernel - small gray spinning gear system launchd - bright blue screen
Enable Web Sharing in System Preferences

26. How do you provide Mac OS X web-sharing services?
extensions - tied to the kernel to provide hardware support - frameworks - shared code libraries - fonts - preference files - configuration info - Launch Agents and Launch Daemons - used by launchd to provide auto-starting services - logs - contain d
Enable Web Sharing in System Preferences
The Dock process starts the DashboardClient process. All widgets run inside one of the two DashboardClient processes.
Applications - Library - System - Users

27. How do you share printers with other Mac and Windows users?

28. How is the DOmain Name Service used to facilitate network naming?
It will allow any user to search any attached non-system volume if ownership is ignored.
Kerberos tickets are used to validate an account's identity. Kerberos uses ticket-granting-tickets and service tickets. KDC = key distribution center.
The DNS Service is used to translate host names to IP addresses via forward lookups and IP addresses to domain names via reverse lookups.
Access is based on the local filesystem. They'll start in their home folder but can traverse anywhere they have permission to do so.

29. What steps should you take when troubleshooting app issues?
It does a 7-pass erase.
Authentication is who am I?Authorization is what can I do?
Restart the app - try another document - try another user account - check log files - delete caches - replace preferences - and replace app resources.
It allows Windows XP SP2+ - Vista - and 7 to run natively on the Mac by running a separate partition.

30. Five types of accounts in 10.6
It will not load any third party KEXTs - third-party LaunchAgents - LaunchDaemons - StartupItems - fonts - any user login items - or any user specific LaunchAgents.
Zip files are created with the Finder and are compatible with many OSes. Good for small files & small number of items. Disk Images are created in disk utility.
Standard - Admin - Guest - Sharing-Only - Root
PostScript Printer Description (PPD) files are printer driver files that instruct the CUPS system on how to communicate with specific printer models.

31. What are five application environments supported by Mac OS X and what are they used for?
Cocoa - Carbon - BSD (CLI) - X11 - Java (Cocoa is native - Carbon is based on OS 9 but still provides OS X performance - X11 is a unix windowing environment)
The status indicator lights - Green - yellow - red.
Client software is used to access services provided by a server
Finder shows only 4 different permissions options: read/write - read-only - write-only - and no access. Terminal can show you any possible combination.

32. What is sudo used for?
So they can navigate to the public or sites folder
To run commands as the root user
cat - less
Users' public folders

33. How do you further resolve and issue that disappears when the Mac successfully safe-boots?
Cocoa - Carbon - BSD (CLI) - X11 - Java (Cocoa is native - Carbon is based on OS 9 but still provides OS X performance - X11 is a unix windowing environment)
Full directions to a specific item
Find the third-party resource causing the problem. Start in verbose mode and see where the startup fails.
Locally connected volumes are fully accessible to any logged in user.

34. What network services are provided by your Mac to facilitate Internet sharing? What options are available for Internet sharing your Mac's AirPort wireless Ethernet interface?
Your Mac provides network routing NAT - DHCP - and DNS forwarding services for any device connected. When sharing AirPort - you can specify and SSID - channel - and WEP settings.
Bonjour and NetBios & WINS
They're stored at the root of every volume in a /.Spotlight-V100 folder. A fileVault user's database is stored in his vault in his home user. Mail is in ~/Library/Mail/Mail Envelope. Spotlight plugins can be in any library folder in a folder called S
File>>Create Burn Folder and drag items in then press burn. OR Insert blank media and choose new Burn Folder

35. Where does spotlight store its metadata index databases? How about the plugins?

36. What is the difference between safe boot - safe mode - and safe login?
The firmware initializes the Mac's hardware and and locates the booter file on the system volume. The Power-On Self Test (POST) checks for basic hardware functionality.
Bonjour and NetBios & WINS
Safe boot refers to when the system is starting up - safe mode is when the system is actually running - and safe login is when the system starts up the user session.
Forked files may cause issues for NFS and WebDAV. Also avoid AFP 2 on Windows file servers.

37. Which two commands can read text files?
cat - less
Your Mac provides network routing NAT - DHCP - and DNS forwarding services for any device connected. When sharing AirPort - you can specify and SSID - channel - and WEP settings.
The firmware initializes the Mac's hardware and and locates the booter file on the system volume. The Power-On Self Test (POST) checks for basic hardware functionality.
Finder get info - command line run ls -l

38. How does Boot Camp work?
It allows Windows XP SP2+ - Vista - and 7 to run natively on the Mac by running a separate partition.
IP addresses identify the location of a specific network device. Subnet masks are used by network devices to identify their local network range. IPv4 addresses are a 32-bit number represented in 4 groups of four octets separated by periods. 0-255.
Internet traffic goes through the primary interface.
System launchd is responsible for starting every single system process. It manages system initialization and launches loginwindow.

39. How does the Finder's secure empty trash work?
Internet traffic goes through the primary interface.
It does a 7-pass erase.
Safe boot refers to when the system is starting up - safe mode is when the system is actually running - and safe login is when the system starts up the user session.
Launch daemons and startup items are launched during system initialization by the system launchd process on behalf of root. Launch agents and login items are opened during the initialization of the GUI environment by the user's launchd process.

40. How is Disk utility's verify and repair feature used?

41. What does iSync do?
Resource contention general - an item another user has running. Document contention for document another user has open. Peripheral contention for peripheral in use by another user. Application contention for when an app is designed to be open only on
iSync allows you to sync personal info between Mac OS X apps and peripherals like Palm PDAs - and Bluetooth enabled cell phones.
cp - mv - rm
All users can read/write - but only the creator can delete. This uses the sticky bit.

42. What client-sharing services can Mac OS X provide?
Screen sharing - remote login - remote management - remote apple events - and Xgrid sharing
1 GB of RAM - 5 GB of disk space - DVD drive - display
Interface is any channel through which networks data can flow. Hardware network interfaces are defined by physical network connections - while virtual network connections are logical network connections on top of hardware connections. Protocol is a s
The status indicator lights - Green - yellow - red.

43. Different between absolute and relative path
Absolute always start at the root of the filesystem - whereas relative paths start where the user is current at
The network service operates or broadcasts on a network port.
The system keeps applications from interfering with one another by segregating their memory using protected memory. 64 bit memory addressing allows apps to directly access more than 4 GB of ram.
This ignores any ownership rules and will grant any logged-on user unlimited access to the contents of the volume.

44. What type of files are omitted from time machine backups?
Review network preferences - review network utility preferences - and attempt to connect to different network services
A database of information that in some cases can be shared to the network. Account information is the most commonly accessed directory resource.
Temp files - spotlight indexes - items in the trash - and any files defined as exempt either by you or by an application.
So they can navigate to the public or sites folder

45. What are the two primary automation technologies for the GUI?
Start the name with a . - or enable the hidden file flag.
A database of information that in some cases can be shared to the network. Account information is the most commonly accessed directory resource.
Local accounts are just for that Mac - network accounts are available anywhere on the network - and Mobile accounts create a cached local copy of a network account for offline access.
Automator is a workflow based application whereas AppleScript is an english-like scripting language

46. Account attributes
GUID partition table for intel-based macs - Apple-Partition-Map for PPC macs
Individual pieces of information used to define a user such as user ID - UUID - home directory - etc.
Common flags include locked and hidden - Common extended attributes include an items color - spotlight comments - etc.
computer hostname - working directory - user account

47. Why is time machine bad at backing up large databases?
Internet traffic goes through the primary interface.
Finder get info - command line run ls -l
It has to copy the entire thing over again on each change.
cp - mv - rm

48. In the network preferences - how can you tell which interface is currently being used for network activities?
The status indicator lights - Green - yellow - red.
So they can navigate to the public or sites folder
Your Mac provides network routing NAT - DHCP - and DNS forwarding services for any device connected. When sharing AirPort - you can specify and SSID - channel - and WEP settings.
cp - mv - rm

49. How does Mac OS X use dynamic network discovery protocols to access network services?
HFS+ (Mac OS X Extended Journaled - Mac OS X Extended Case Sensitive Journaled - Mac OS X Extended) - HFS - UFS - FAT32 - NTFS - UDF
Option key - Startup Disk preference pane in OS X - or the BootCamp utility in Windows.
Users' passwords must be stored in a special format - which is less secure - and must be explicitly enabled.
Devices providing network services broadcast their existence and Mac OS X picks up on these broadcasts and provides a list of services.

50. How can you identify which apps are installed on a Mac?
System Profiler
iSync allows you to sync personal info between Mac OS X apps and peripherals like Palm PDAs - and Bluetooth enabled cell phones.
The client uses the subnet mask to decide if the client is on the LAN. If it's not on the LAN - then it sends the data to the IP address of the local router. Traffic continues through routers until it reaches the destination.
Any Mac OS X Extended volume including volumes from disk images stored on an AFP share on OS X Server.