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Assertive Behavior And Communication

Instructions:

Answer 29 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Humans hear _______ words
What do you want?
Quit telling and start asking!
7%
1 in 7

2. Concurring with the critics argument without becoming defensive or aggreeing to change.
Shifting from content to process
55%
Clouding/fogging
Passive Communication

3. Humans only process in the...
Passive
Positive
Focus on solutions
Delaying assertively

4. Responding assertively with irony
7%
Rephrasing
Sarcasm
Message - E.g. Remember the keys - not don't forget the keys

5. Violates everyones rights
Passive Aggressive Communication
Agreeing assertively
Reflective
Defusing

6. Communication is what percentage words we use?
Rephrasing
Active Listening
7%
Positive

7. Assuming responsiblity for...
55%
What do you want?
Responding as a broken record
Own statements

8. They feel you understand.
Responding as a broken record
Learned skill
Focus on solutions
Reflective

9. Communication is what percentage audio?
38%
Passive
Defusing
Inquiring assertively

10. Accepting negative aspects about oneself. admitting where an error has been made.
Agreeing assertively
Delaying assertively
Shifting from content to process
Focus on solutions

11. Respects everyones rights
Message - E.g. Remember the keys - not don't forget the keys
Assertive
Rephrasing
Defusing

12. Putting off further discussion with an angry individual until he or she is calmer
Quit telling and start asking!
Defusing
Sarcasm
Focus on solutions

13. To be assertive quit focusing on what?
Focus on solutions
The problem. Focus on the solution
Quit telling and start asking!
Passive

14. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions
Delaying assertively
Passive
Message - E.g. Remember the keys - not don't forget the keys
Shifting from content to process

15. Assertive is not natural - it is a ...
Positive
Learned skill
Message - E.g. Remember the keys - not don't forget the keys
Passive

16. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?
Defusing
Positive
Responding as a broken record
Focus on solutions

17. Stand up for...
Clouding/fogging
Inquiring assertively
Basic Human rights
Quit telling and start asking!

18. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.
Aggressive Communication
Message - E.g. Remember the keys - not don't forget the keys
Shifting from content to process
Passive Communication

19. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.
Inquiring assertively
Passive Aggressive Communication
Rephrasing
Aggressive Communication

20. Violates others' rights
38%
Aggressive Communication
Rephrasing
Active Listening

21. Seeking additional info about critical statements.
Inquiring assertively
Message - E.g. Remember the keys - not don't forget the keys
Assertive
Passive

22. Communication is what percentage visual?
7%
Agreeing assertively
55%
Reflective

23. Say this often
Agreeing assertively
What do you want?
Rephrasing
Clouding/fogging

24. Intention - Expression - Position
What do you want?
Active Listening
Shifting from content to process
38%

25. Violates own rights
Passive Communication
Active Listening
7%
Quit telling and start asking!

26. What are 2 ways to be assertive?
Learned skill
Quit telling and start asking!
Positive
Reflective

27. Putting off further discussion with an angry individual until he or she is calmer
Focus on solutions
Delaying assertively
Shifting from content to process
Rephrasing

28. Choose your...

29. Repeating in a calm voice what is wanted.
Shifting from content to process
What do you want?
Responding as a broken record
Positive

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Assertive Behavior And Communication

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