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Assertive Behavior And Communication

Instructions:

Answer 29 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Choose your...

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2. Accepting negative aspects about oneself. admitting where an error has been made.
Agreeing assertively
Aggressive Communication
Shifting from content to process
Basic Human rights

3. Violates everyones rights
55%
Defusing
Passive Communication
Passive Aggressive Communication

4. Communication is what percentage visual?
Inquiring assertively
55%
Own statements
Passive Aggressive Communication

5. Humans only process in the...
Message - E.g. Remember the keys - not don't forget the keys
Defusing
Positive
Passive

6. Concurring with the critics argument without becoming defensive or aggreeing to change.
Passive Aggressive Communication
The problem. Focus on the solution
Delaying assertively
Clouding/fogging

7. Assertive is not natural - it is a ...
Passive
38%
Learned skill
Positive

8. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions
Reflective
Passive
Delaying assertively
Quit telling and start asking!

9. What are 2 ways to be assertive?
Passive
Passive Communication
Reflective
Quit telling and start asking!

10. Humans hear _______ words
Focus on solutions
Quit telling and start asking!
Clouding/fogging
1 in 7

11. Violates own rights
What do you want?
Passive Communication
Rephrasing
Basic Human rights

12. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?
Shifting from content to process
Passive Aggressive Communication
Message - E.g. Remember the keys - not don't forget the keys
Focus on solutions

13. Communication is what percentage audio?
Sarcasm
38%
Reflective
55%

14. Putting off further discussion with an angry individual until he or she is calmer
Defusing
Passive Communication
Passive
1 in 7

15. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.
Shifting from content to process
What do you want?
Message - E.g. Remember the keys - not don't forget the keys
Passive Communication

16. Say this often
What do you want?
7%
Quit telling and start asking!
Message - E.g. Remember the keys - not don't forget the keys

17. Assuming responsiblity for...
Own statements
Clouding/fogging
Responding as a broken record
Shifting from content to process

18. Repeating in a calm voice what is wanted.
Inquiring assertively
Quit telling and start asking!
Responding as a broken record
Focus on solutions

19. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.
Agreeing assertively
Aggressive Communication
Reflective
Rephrasing

20. Putting off further discussion with an angry individual until he or she is calmer
Defusing
Delaying assertively
Shifting from content to process
Agreeing assertively

21. Stand up for...
Message - E.g. Remember the keys - not don't forget the keys
Responding as a broken record
Basic Human rights
Assertive

22. Seeking additional info about critical statements.
Learned skill
Quit telling and start asking!
Assertive
Inquiring assertively

23. Responding assertively with irony
Reflective
Sarcasm
Inquiring assertively
Delaying assertively

24. Violates others' rights
The problem. Focus on the solution
Aggressive Communication
Basic Human rights
Passive Aggressive Communication

25. To be assertive quit focusing on what?
1 in 7
55%
The problem. Focus on the solution
Reflective

26. Respects everyones rights
Assertive
Aggressive Communication
Basic Human rights
38%

27. Communication is what percentage words we use?
55%
38%
Reflective
7%

28. They feel you understand.
Own statements
Reflective
Learned skill
Active Listening

29. Intention - Expression - Position
Active Listening
Delaying assertively
Focus on solutions
Rephrasing