Test your basic knowledge |

Assertive Behavior And Communication

Subject : soft-skills
Instructions:
  • Answer 29 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Intention - Expression - Position






2. Say this often






3. Humans hear _______ words






4. Concurring with the critics argument without becoming defensive or aggreeing to change.






5. Accepting negative aspects about oneself. admitting where an error has been made.






6. Violates everyones rights






7. Seeking additional info about critical statements.






8. To be assertive quit focusing on what?






9. Repeating in a calm voice what is wanted.






10. Stand up for...






11. Putting off further discussion with an angry individual until he or she is calmer






12. Assuming responsiblity for...






13. Choose your...

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14. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.






15. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?






16. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions






17. Humans only process in the...






18. Communication is what percentage words we use?






19. Respects everyones rights






20. What are 2 ways to be assertive?






21. Assertive is not natural - it is a ...






22. Violates own rights






23. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.






24. Putting off further discussion with an angry individual until he or she is calmer






25. Responding assertively with irony






26. Communication is what percentage audio?






27. Violates others' rights






28. Communication is what percentage visual?






29. They feel you understand.