Test your basic knowledge |

Assertive Behavior And Communication

Subject : soft-skills
Instructions:
  • Answer 29 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Respects everyones rights






2. Humans hear _______ words






3. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?






4. They feel you understand.






5. Say this often






6. Communication is what percentage audio?






7. Repeating in a calm voice what is wanted.






8. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.






9. Seeking additional info about critical statements.






10. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.






11. Accepting negative aspects about oneself. admitting where an error has been made.






12. Intention - Expression - Position






13. Communication is what percentage words we use?






14. Communication is what percentage visual?






15. Stand up for...






16. Putting off further discussion with an angry individual until he or she is calmer






17. Responding assertively with irony






18. What are 2 ways to be assertive?






19. Violates own rights






20. Humans only process in the...






21. Concurring with the critics argument without becoming defensive or aggreeing to change.






22. Assertive is not natural - it is a ...






23. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions






24. Violates everyones rights






25. Putting off further discussion with an angry individual until he or she is calmer






26. Violates others' rights






27. Assuming responsiblity for...






28. Choose your...






29. To be assertive quit focusing on what?