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Assertive Behavior And Communication

Subject : soft-skills
  • Answer 29 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Assuming responsiblity for...

2. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.

3. Communication is what percentage words we use?

4. Violates own rights

5. Putting off further discussion with an angry individual until he or she is calmer

6. Concurring with the critics argument without becoming defensive or aggreeing to change.

7. Intention - Expression - Position

8. Violates everyones rights

9. Seeking additional info about critical statements.

10. Communication is what percentage audio?

11. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.

12. Respects everyones rights

13. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions

14. Humans hear _______ words

15. Violates others' rights

16. Responding assertively with irony

17. Repeating in a calm voice what is wanted.

18. Stand up for...

19. Say this often

20. They feel you understand.

21. Accepting negative aspects about oneself. admitting where an error has been made.

22. Choose your...

23. Communication is what percentage visual?

24. What are 2 ways to be assertive?

25. Humans only process in the...

26. To be assertive quit focusing on what?

27. Putting off further discussion with an angry individual until he or she is calmer

28. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?

29. Assertive is not natural - it is a ...