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Assertive Behavior And Communication

Subject : soft-skills
  • Answer 29 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are 2 ways to be assertive?

2. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?

3. Violates everyones rights

4. Intention - Expression - Position

5. Accepting negative aspects about oneself. admitting where an error has been made.

6. Seeking additional info about critical statements.

7. Communication is what percentage visual?

8. Putting off further discussion with an angry individual until he or she is calmer

9. Choose your...

10. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.

11. Assuming responsiblity for...

12. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.

13. Assertive is not natural - it is a ...

14. Concurring with the critics argument without becoming defensive or aggreeing to change.

15. Humans hear _______ words

16. To be assertive quit focusing on what?

17. Say this often

18. Communication is what percentage words we use?

19. Violates others' rights

20. They feel you understand.

21. Violates own rights

22. Stand up for...

23. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions

24. Respects everyones rights

25. Responding assertively with irony

26. Communication is what percentage audio?

27. Repeating in a calm voice what is wanted.

28. Humans only process in the...

29. Putting off further discussion with an angry individual until he or she is calmer