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Test your basic knowledge |
Assertive Behavior And Communication
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 29 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Intention - Expression - Position
Inquiring assertively
Active Listening
Clouding/fogging
Assertive
2. Say this often
Learned skill
What do you want?
Agreeing assertively
7%
3. Humans hear _______ words
Defusing
Passive Aggressive Communication
1 in 7
Basic Human rights
4. Concurring with the critics argument without becoming defensive or aggreeing to change.
Rephrasing
Positive
Clouding/fogging
Learned skill
5. Accepting negative aspects about oneself. admitting where an error has been made.
Active Listening
Agreeing assertively
Sarcasm
Passive
6. Violates everyones rights
Passive Aggressive Communication
Positive
Quit telling and start asking!
55%
7. Seeking additional info about critical statements.
Agreeing assertively
Inquiring assertively
Delaying assertively
7%
8. To be assertive quit focusing on what?
The problem. Focus on the solution
Passive Aggressive Communication
7%
Rephrasing
9. Repeating in a calm voice what is wanted.
Passive
Responding as a broken record
Rephrasing
Delaying assertively
10. Stand up for...
The problem. Focus on the solution
Basic Human rights
Passive
Positive
11. Putting off further discussion with an angry individual until he or she is calmer
Passive
7%
55%
Delaying assertively
12. Assuming responsiblity for...
Shifting from content to process
Own statements
Active Listening
Quit telling and start asking!
13. Choose your...
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14. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.
Rephrasing
Agreeing assertively
Passive
Inquiring assertively
15. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?
Agreeing assertively
Clouding/fogging
Basic Human rights
Focus on solutions
16. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions
Passive
Shifting from content to process
What do you want?
Learned skill
17. Humans only process in the...
Positive
38%
What do you want?
Agreeing assertively
18. Communication is what percentage words we use?
Sarcasm
Assertive
1 in 7
7%
19. Respects everyones rights
Learned skill
Quit telling and start asking!
Assertive
What do you want?
20. What are 2 ways to be assertive?
Clouding/fogging
Reflective
Quit telling and start asking!
Aggressive Communication
21. Assertive is not natural - it is a ...
Assertive
Delaying assertively
Learned skill
Passive Aggressive Communication
22. Violates own rights
Quit telling and start asking!
Own statements
Passive Communication
Passive Aggressive Communication
23. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.
55%
Positive
Shifting from content to process
Passive
24. Putting off further discussion with an angry individual until he or she is calmer
Basic Human rights
Own statements
Rephrasing
Defusing
25. Responding assertively with irony
38%
Assertive
Sarcasm
Passive Aggressive Communication
26. Communication is what percentage audio?
38%
Passive Communication
Own statements
1 in 7
27. Violates others' rights
Aggressive Communication
Assertive
55%
Delaying assertively
28. Communication is what percentage visual?
Delaying assertively
The problem. Focus on the solution
Agreeing assertively
55%
29. They feel you understand.
Assertive
Reflective
Basic Human rights
Focus on solutions