Test your basic knowledge |

Assertive Behavior And Communication

Subject : soft-skills
Instructions:
  • Answer 29 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To be assertive quit focusing on what?






2. Assuming responsiblity for...






3. Say this often






4. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions






5. Humans hear _______ words






6. Putting off further discussion with an angry individual until he or she is calmer






7. What are 2 ways to be assertive?






8. Communication is what percentage audio?






9. Violates own rights






10. Humans only process in the...






11. Violates others' rights






12. Assertive is not natural - it is a ...






13. Repeating in a calm voice what is wanted.






14. Communication is what percentage visual?






15. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?






16. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.






17. Accepting negative aspects about oneself. admitting where an error has been made.






18. Concurring with the critics argument without becoming defensive or aggreeing to change.






19. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.






20. Stand up for...






21. Seeking additional info about critical statements.






22. Respects everyones rights






23. Intention - Expression - Position






24. They feel you understand.






25. Putting off further discussion with an angry individual until he or she is calmer






26. Responding assertively with irony






27. Choose your...






28. Violates everyones rights






29. Communication is what percentage words we use?