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Assertive Behavior And Communication

Subject : soft-skills
  • Answer 29 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Repeating in a calm voice what is wanted.

2. Communication is what percentage visual?

3. What are 2 ways to be assertive?

4. Putting off further discussion with an angry individual until he or she is calmer

5. Assuming responsiblity for...

6. Violates everyones rights

7. Concurring with the critics argument without becoming defensive or aggreeing to change.

8. Violates own rights

9. Seeking additional info about critical statements.

10. Responding assertively with irony

11. Putting off further discussion with an angry individual until he or she is calmer

12. Intention - Expression - Position

13. Choose your...

14. Respects everyones rights

15. Assertive is not natural - it is a ...

16. Stand up for...

17. Communication is what percentage audio?

18. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?

19. They feel you understand.

20. Communication is what percentage words we use?

21. Violates others' rights

22. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.

23. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions

24. Accepting negative aspects about oneself. admitting where an error has been made.

25. Humans hear _______ words

26. Humans only process in the...

27. Say this often

28. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.

29. To be assertive quit focusing on what?