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Assertive Behavior And Communication

Instructions:

Answer 29 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Violates own rights
Quit telling and start asking!
Passive Communication
Agreeing assertively
Aggressive Communication

2. Humans hear _______ words
38%
1 in 7
Shifting from content to process
Clouding/fogging

3. Violates everyones rights
Sarcasm
Message - E.g. Remember the keys - not don't forget the keys
Passive Aggressive Communication
38%

4. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?
Shifting from content to process
Focus on solutions
Active Listening
38%

5. Humans only process in the...
Positive
Message - E.g. Remember the keys - not don't forget the keys
55%
7%

6. Concurring with the critics argument without becoming defensive or aggreeing to change.
Assertive
What do you want?
Clouding/fogging
Focus on solutions

7. Assuming responsiblity for...
Own statements
Shifting from content to process
Basic Human rights
Message - E.g. Remember the keys - not don't forget the keys

8. Violates others' rights
Aggressive Communication
Reflective
Learned skill
1 in 7

9. Putting off further discussion with an angry individual until he or she is calmer
Defusing
Focus on solutions
Message - E.g. Remember the keys - not don't forget the keys
Aggressive Communication

10. Accepting negative aspects about oneself. admitting where an error has been made.
Clouding/fogging
Agreeing assertively
Shifting from content to process
Positive

11. Stand up for...
Basic Human rights
Passive
55%
Aggressive Communication

12. They feel you understand.
Reflective
Rephrasing
Positive
Agreeing assertively

13. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions
The problem. Focus on the solution
Passive
Delaying assertively
Responding as a broken record

14. Say this often
Sarcasm
Focus on solutions
Quit telling and start asking!
What do you want?

15. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.
Active Listening
Rephrasing
Sarcasm
Agreeing assertively

16. Repeating in a calm voice what is wanted.
Assertive
Inquiring assertively
55%
Responding as a broken record

17. Respects everyones rights
Assertive
Basic Human rights
Positive
Passive

18. Communication is what percentage visual?
Message - E.g. Remember the keys - not don't forget the keys
55%
Positive
1 in 7

19. What are 2 ways to be assertive?
Passive Aggressive Communication
7%
Quit telling and start asking!
Basic Human rights

20. Communication is what percentage words we use?
Sarcasm
What do you want?
Shifting from content to process
7%

21. Assertive is not natural - it is a ...
Responding as a broken record
Clouding/fogging
55%
Learned skill

22. Communication is what percentage audio?
Delaying assertively
38%
What do you want?
Assertive

23. Intention - Expression - Position
What do you want?
7%
Shifting from content to process
Active Listening

24. Putting off further discussion with an angry individual until he or she is calmer
Inquiring assertively
Passive Communication
38%
Delaying assertively

25. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.
Positive
Passive Aggressive Communication
Shifting from content to process
The problem. Focus on the solution

26. Choose your...
Passive
Quit telling and start asking!
Message - E.g. Remember the keys - not don't forget the keys
Reflective

27. Seeking additional info about critical statements.
Passive
Inquiring assertively
55%
Assertive

28. To be assertive quit focusing on what?
Defusing
The problem. Focus on the solution
Message - E.g. Remember the keys - not don't forget the keys
Sarcasm

29. Responding assertively with irony
Shifting from content to process
Defusing
Sarcasm
Basic Human rights

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Assertive Behavior And Communication

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