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Assertive Behavior And Communication

Subject : soft-skills
  • Answer 29 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Humans hear _______ words

2. Say this often

3. Communication is what percentage visual?

4. Assuming responsiblity for...

5. Putting off further discussion with an angry individual until he or she is calmer

6. Putting off further discussion with an angry individual until he or she is calmer

7. Intention - Expression - Position

8. Assertive is not natural - it is a ...

9. Accepting negative aspects about oneself. admitting where an error has been made.

10. Repeating in a calm voice what is wanted.

11. Responding assertively with irony

12. Violates everyones rights

13. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.

14. Communication is what percentage words we use?

15. To be assertive quit focusing on what?

16. They feel you understand.

17. Humans only process in the...

18. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?

19. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.

20. Stand up for...

21. Communication is what percentage audio?

22. Violates own rights

23. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions

24. What are 2 ways to be assertive?

25. Seeking additional info about critical statements.

26. Respects everyones rights

27. Choose your...

28. Concurring with the critics argument without becoming defensive or aggreeing to change.

29. Violates others' rights