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Assertive Behavior And Communication

Instructions:

Answer 29 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. To be assertive quit focusing on what?
The problem. Focus on the solution
Message - E.g. Remember the keys - not don't forget the keys
Responding as a broken record
Shifting from content to process

2. Assuming responsiblity for...
38%
Passive Communication
Rephrasing
Own statements

3. Say this often
38%
Sarcasm
Rephrasing
What do you want?

4. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions
Passive
38%
Own statements
1 in 7

5. Humans hear _______ words
Passive
Rephrasing
1 in 7
Inquiring assertively

6. Putting off further discussion with an angry individual until he or she is calmer
Aggressive Communication
Shifting from content to process
Reflective
Defusing

7. What are 2 ways to be assertive?
Assertive
1 in 7
Message - E.g. Remember the keys - not don't forget the keys
Quit telling and start asking!

8. Communication is what percentage audio?
The problem. Focus on the solution
Learned skill
38%
Active Listening

9. Violates own rights
7%
Defusing
Passive Communication
Message - E.g. Remember the keys - not don't forget the keys

10. Humans only process in the...
Clouding/fogging
Learned skill
Positive
55%

11. Violates others' rights
Sarcasm
38%
Aggressive Communication
The problem. Focus on the solution

12. Assertive is not natural - it is a ...
Shifting from content to process
The problem. Focus on the solution
Learned skill
Assertive

13. Repeating in a calm voice what is wanted.
Shifting from content to process
Passive Communication
Responding as a broken record
Rephrasing

14. Communication is what percentage visual?
55%
Responding as a broken record
Aggressive Communication
Passive Aggressive Communication

15. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?
Learned skill
Inquiring assertively
Focus on solutions
Aggressive Communication

16. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.
Shifting from content to process
Sarcasm
Responding as a broken record
Passive Aggressive Communication

17. Accepting negative aspects about oneself. admitting where an error has been made.
Agreeing assertively
1 in 7
Quit telling and start asking!
The problem. Focus on the solution

18. Concurring with the critics argument without becoming defensive or aggreeing to change.
38%
Clouding/fogging
Reflective
Passive

19. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.
Rephrasing
Delaying assertively
The problem. Focus on the solution
Passive Aggressive Communication

20. Stand up for...
Defusing
Delaying assertively
38%
Basic Human rights

21. Seeking additional info about critical statements.
Responding as a broken record
Own statements
Inquiring assertively
Sarcasm

22. Respects everyones rights
Passive
Responding as a broken record
7%
Assertive

23. Intention - Expression - Position
Passive
Active Listening
The problem. Focus on the solution
Agreeing assertively

24. They feel you understand.
Own statements
Passive
Reflective
Aggressive Communication

25. Putting off further discussion with an angry individual until he or she is calmer
Focus on solutions
55%
Delaying assertively
Assertive

26. Responding assertively with irony
Message - E.g. Remember the keys - not don't forget the keys
55%
Clouding/fogging
Sarcasm

27. Choose your...
38%
Inquiring assertively
1 in 7
Message - E.g. Remember the keys - not don't forget the keys

28. Violates everyones rights
Passive Aggressive Communication
Responding as a broken record
Assertive
55%

29. Communication is what percentage words we use?
Agreeing assertively
Sarcasm
Message - E.g. Remember the keys - not don't forget the keys
7%

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Assertive Behavior And Communication

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