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Test your basic knowledge |
Assertive Behavior And Communication
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 29 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Repeating in a calm voice what is wanted.
Quit telling and start asking!
Basic Human rights
Passive Communication
Responding as a broken record
2. Assertive is not natural - it is a ...
Learned skill
Passive
Quit telling and start asking!
Agreeing assertively
3. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.
What do you want?
Rephrasing
7%
Responding as a broken record
4. Responding assertively with irony
Focus on solutions
Passive Aggressive Communication
Sarcasm
Aggressive Communication
5. Communication is what percentage audio?
Inquiring assertively
Passive Aggressive Communication
55%
38%
6. What are 2 ways to be assertive?
55%
Agreeing assertively
Quit telling and start asking!
Passive
7. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?
Responding as a broken record
Rephrasing
Focus on solutions
1 in 7
8. Putting off further discussion with an angry individual until he or she is calmer
Passive
Active Listening
Passive Communication
Delaying assertively
9. Violates others' rights
Aggressive Communication
Delaying assertively
What do you want?
Reflective
10. Humans hear _______ words
1 in 7
Inquiring assertively
Own statements
Rephrasing
11. Say this often
Reflective
What do you want?
Agreeing assertively
Basic Human rights
12. Concurring with the critics argument without becoming defensive or aggreeing to change.
Shifting from content to process
Clouding/fogging
Defusing
7%
13. Communication is what percentage words we use?
1 in 7
Aggressive Communication
7%
Basic Human rights
14. Respects everyones rights
Sarcasm
Learned skill
Assertive
Shifting from content to process
15. Assuming responsiblity for...
Sarcasm
Clouding/fogging
Own statements
What do you want?
16. Violates own rights
Sarcasm
Inquiring assertively
Passive Communication
Own statements
17. To be assertive quit focusing on what?
The problem. Focus on the solution
7%
Reflective
Basic Human rights
18. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions
Passive
Aggressive Communication
55%
Own statements
19. Violates everyones rights
Inquiring assertively
Positive
Passive Aggressive Communication
Reflective
20. Putting off further discussion with an angry individual until he or she is calmer
Clouding/fogging
Defusing
55%
Positive
21. Stand up for...
7%
Sarcasm
Inquiring assertively
Basic Human rights
22. Communication is what percentage visual?
Passive Communication
Delaying assertively
Quit telling and start asking!
55%
23. Seeking additional info about critical statements.
Aggressive Communication
38%
Inquiring assertively
What do you want?
24. They feel you understand.
38%
Passive Communication
Active Listening
Reflective
25. Humans only process in the...
Positive
What do you want?
55%
Learned skill
26. Choose your...
27. Intention - Expression - Position
Active Listening
What do you want?
Own statements
Quit telling and start asking!
28. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.
Passive Aggressive Communication
Shifting from content to process
Learned skill
Passive
29. Accepting negative aspects about oneself. admitting where an error has been made.
Rephrasing
Positive
Agreeing assertively
Quit telling and start asking!