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Assertive Behavior And Communication

Instructions:

Answer 29 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Assertive is not natural - it is a ...
Shifting from content to process
Passive Aggressive Communication
Learned skill
Passive Communication

2. Intention - Expression - Position
What do you want?
Assertive
Active Listening
The problem. Focus on the solution

3. Violates everyones rights
Assertive
Rephrasing
Delaying assertively
Passive Aggressive Communication

4. Communication is what percentage audio?
38%
Basic Human rights
1 in 7
What do you want?

5. Assuming responsiblity for...
Own statements
Learned skill
Quit telling and start asking!
Active Listening

6. Responding assertively with irony
The problem. Focus on the solution
Assertive
Passive
Sarcasm

7. Respects everyones rights
55%
Quit telling and start asking!
Learned skill
Assertive

8. What are 2 ways to be assertive?
Reflective
Aggressive Communication
Quit telling and start asking!
Shifting from content to process

9. To be assertive quit focusing on what?
The problem. Focus on the solution
Basic Human rights
Aggressive Communication
Reflective

10. Humans hear _______ words
Passive
38%
1 in 7
Sarcasm

11. Putting off further discussion with an angry individual until he or she is calmer
55%
Delaying assertively
The problem. Focus on the solution
Own statements

12. Communication is what percentage visual?
7%
55%
Shifting from content to process
1 in 7

13. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.
55%
Shifting from content to process
Rephrasing
Defusing

14. Violates others' rights
Sarcasm
Message - E.g. Remember the keys - not don't forget the keys
Clouding/fogging
Aggressive Communication

15. Concurring with the critics argument without becoming defensive or aggreeing to change.
Clouding/fogging
Sarcasm
Active Listening
Passive Communication

16. Stand up for...
Message - E.g. Remember the keys - not don't forget the keys
Learned skill
Basic Human rights
Aggressive Communication

17. Communication is what percentage words we use?
38%
Passive
Delaying assertively
7%

18. Putting off further discussion with an angry individual until he or she is calmer
Defusing
Reflective
Sarcasm
Learned skill

19. Seeking additional info about critical statements.
Reflective
Inquiring assertively
Passive Aggressive Communication
38%

20. Repeating in a calm voice what is wanted.
7%
Shifting from content to process
Passive Communication
Responding as a broken record

21. Accepting negative aspects about oneself. admitting where an error has been made.
Positive
7%
Agreeing assertively
Quit telling and start asking!

22. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?
Basic Human rights
Responding as a broken record
Focus on solutions
7%

23. Choose your...

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24. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.
Basic Human rights
Learned skill
Rephrasing
Shifting from content to process

25. Say this often
1 in 7
What do you want?
Clouding/fogging
Basic Human rights

26. They feel you understand.
Positive
Sarcasm
38%
Reflective

27. Violates own rights
Clouding/fogging
Own statements
Passive Communication
Aggressive Communication

28. Humans only process in the...
7%
Positive
What do you want?
Message - E.g. Remember the keys - not don't forget the keys

29. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions
Passive
Basic Human rights
Agreeing assertively
Assertive