Test your basic knowledge |

Assertive Behavior And Communication

Subject : soft-skills
Instructions:
  • Answer 29 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Accepting negative aspects about oneself. admitting where an error has been made.






2. Concurring with the critics argument without becoming defensive or aggreeing to change.






3. Humans only process in the...






4. Responding assertively with irony






5. To be assertive quit focusing on what?






6. Repeating in a calm voice what is wanted.






7. Putting off further discussion with an angry individual until he or she is calmer






8. Choose your...






9. Humans hear _______ words






10. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?






11. Stand up for...






12. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions






13. Violates others' rights






14. Communication is what percentage visual?






15. Intention - Expression - Position






16. They feel you understand.






17. What are 2 ways to be assertive?






18. Assuming responsiblity for...






19. Violates own rights






20. Seeking additional info about critical statements.






21. Communication is what percentage audio?






22. Respects everyones rights






23. Assertive is not natural - it is a ...






24. Communication is what percentage words we use?






25. Putting off further discussion with an angry individual until he or she is calmer






26. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.






27. Violates everyones rights






28. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.






29. Say this often