Test your basic knowledge |

Assertive Behavior And Communication

Subject : soft-skills
Instructions:
  • Answer 29 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Assuming responsiblity for...






2. Seeking additional info about critical statements.






3. Communication is what percentage audio?






4. Humans only process in the...






5. Violates everyones rights






6. Choose your...






7. They feel you understand.






8. To be assertive quit focusing on what?






9. Concurring with the critics argument without becoming defensive or aggreeing to change.






10. Putting off further discussion with an angry individual until he or she is calmer






11. What are 2 ways to be assertive?






12. Stand up for...






13. Respects everyones rights






14. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.






15. Assertive is not natural - it is a ...






16. Violates others' rights






17. Humans hear _______ words






18. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?






19. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions






20. Accepting negative aspects about oneself. admitting where an error has been made.






21. Putting off further discussion with an angry individual until he or she is calmer






22. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.






23. Say this often






24. Violates own rights






25. Responding assertively with irony






26. Communication is what percentage words we use?






27. Repeating in a calm voice what is wanted.






28. Intention - Expression - Position






29. Communication is what percentage visual?