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Assertive Behavior And Communication

Subject : soft-skills
  • Answer 29 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Responding assertively with irony

2. Choose your...

3. Stand up for...

4. Humans only process in the...

5. Violates everyones rights

6. Respects everyones rights

7. Assuming responsiblity for...

8. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?

9. Putting off further discussion with an angry individual until he or she is calmer

10. Violates others' rights

11. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions

12. Concurring with the critics argument without becoming defensive or aggreeing to change.

13. Repeating in a calm voice what is wanted.

14. They feel you understand.

15. Putting off further discussion with an angry individual until he or she is calmer

16. To be assertive quit focusing on what?

17. Seeking additional info about critical statements.

18. Communication is what percentage words we use?

19. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.

20. Violates own rights

21. Assertive is not natural - it is a ...

22. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.

23. Say this often

24. Humans hear _______ words

25. Accepting negative aspects about oneself. admitting where an error has been made.

26. Communication is what percentage audio?

27. Communication is what percentage visual?

28. Intention - Expression - Position

29. What are 2 ways to be assertive?