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Assertive Behavior And Communication

Subject : soft-skills
  • Answer 29 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Intention - Expression - Position

2. Stand up for...

3. Say this often

4. Seeking additional info about critical statements.

5. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.

6. Putting off further discussion with an angry individual until he or she is calmer

7. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.

8. Accepting negative aspects about oneself. admitting where an error has been made.

9. Violates own rights

10. Respects everyones rights

11. Assertive is not natural - it is a ...

12. Concurring with the critics argument without becoming defensive or aggreeing to change.

13. Communication is what percentage audio?

14. Choose your...

15. Assuming responsiblity for...

16. What are 2 ways to be assertive?

17. Communication is what percentage visual?

18. To be assertive quit focusing on what?

19. Communication is what percentage words we use?

20. Violates others' rights

21. They feel you understand.

22. Responding assertively with irony

23. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions

24. Humans hear _______ words

25. Humans only process in the...

26. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?

27. Repeating in a calm voice what is wanted.

28. Violates everyones rights

29. Putting off further discussion with an angry individual until he or she is calmer