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Assertive Behavior And Communication

Instructions:

Answer 29 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Choose your...

2. To be assertive quit focusing on what?
38%
The problem. Focus on the solution
Aggressive Communication
Passive Aggressive Communication

3. Assuming responsiblity for...
Own statements
Quit telling and start asking!
Passive Aggressive Communication
Sarcasm

4. Say this often
What do you want?
Assertive
Clouding/fogging
38%

5. Putting off further discussion with an angry individual until he or she is calmer
Own statements
Reflective
Defusing
The problem. Focus on the solution

6. What are 2 ways to be assertive?
Rephrasing
Quit telling and start asking!
Assertive
Message - E.g. Remember the keys - not don't forget the keys

7. Communication is what percentage words we use?
7%
38%
Basic Human rights
Sarcasm

8. Putting off further discussion with an angry individual until he or she is calmer
Delaying assertively
Rephrasing
Defusing
55%

9. Concurring with the critics argument without becoming defensive or aggreeing to change.
Inquiring assertively
Clouding/fogging
Own statements
Agreeing assertively

10. Seeking additional info about critical statements.
Rephrasing
Inquiring assertively
Sarcasm
55%

11. Communication is what percentage audio?
Inquiring assertively
Assertive
38%
Message - E.g. Remember the keys - not don't forget the keys

12. Repeating in a calm voice what is wanted.
Responding as a broken record
Passive Aggressive Communication
The problem. Focus on the solution
55%

13. Intention - Expression - Position
1 in 7
Message - E.g. Remember the keys - not don't forget the keys
Positive
Active Listening

14. Humans hear _______ words
Passive
What do you want?
Own statements
1 in 7

15. Assertive is not natural - it is a ...
Rephrasing
Delaying assertively
Learned skill
Active Listening

16. Violates own rights
Responding as a broken record
Quit telling and start asking!
Passive Communication
Defusing

17. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.
Passive Communication
55%
Assertive
Rephrasing

18. Violates others' rights
Active Listening
Aggressive Communication
Assertive
38%

19. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?
Focus on solutions
Learned skill
Sarcasm
Assertive

20. Accepting negative aspects about oneself. admitting where an error has been made.
Learned skill
Sarcasm
7%
Agreeing assertively

21. Respects everyones rights
Assertive
Shifting from content to process
The problem. Focus on the solution
Focus on solutions

22. Violates everyones rights
Clouding/fogging
Assertive
Shifting from content to process
Passive Aggressive Communication

23. They feel you understand.
Delaying assertively
Reflective
Basic Human rights
1 in 7

24. Stand up for...
55%
What do you want?
Delaying assertively
Basic Human rights

25. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions
Positive
Passive
Own statements
What do you want?

26. Humans only process in the...
Positive
Defusing
Active Listening
Passive Aggressive Communication

27. Responding assertively with irony
Inquiring assertively
The problem. Focus on the solution
Defusing
Sarcasm

28. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.
Shifting from content to process
Inquiring assertively
Basic Human rights
38%

29. Communication is what percentage visual?
38%
Aggressive Communication
Shifting from content to process
55%