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Assertive Behavior And Communication

Instructions:

Answer 29 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Say this often
7%
Own statements
Quit telling and start asking!
What do you want?

2. Concurring with the critics argument without becoming defensive or aggreeing to change.
Own statements
38%
Clouding/fogging
Passive Communication

3. Humans hear _______ words
Reflective
Sarcasm
1 in 7
The problem. Focus on the solution

4. Responding assertively with irony
The problem. Focus on the solution
Passive Communication
Aggressive Communication
Sarcasm

5. Communication is what percentage audio?
Inquiring assertively
38%
What do you want?
Clouding/fogging

6. Stand up for...
38%
What do you want?
Basic Human rights
7%

7. Violates others' rights
Assertive
Aggressive Communication
Defusing
Basic Human rights

8. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.
Positive
Passive Communication
Rephrasing
Agreeing assertively

9. Repeating in a calm voice what is wanted.
1 in 7
Passive Aggressive Communication
Agreeing assertively
Responding as a broken record

10. To be assertive quit focusing on what?
The problem. Focus on the solution
Reflective
Quit telling and start asking!
Sarcasm

11. Violates own rights
Passive Communication
Responding as a broken record
Assertive
Positive

12. Choose your...

13. Assertive is not natural - it is a ...
Learned skill
Rephrasing
The problem. Focus on the solution
1 in 7

14. Communication is what percentage words we use?
Message - E.g. Remember the keys - not don't forget the keys
Delaying assertively
Inquiring assertively
7%

15. Accepting negative aspects about oneself. admitting where an error has been made.
Agreeing assertively
Clouding/fogging
Sarcasm
Quit telling and start asking!

16. Putting off further discussion with an angry individual until he or she is calmer
Delaying assertively
Positive
Message - E.g. Remember the keys - not don't forget the keys
What do you want?

17. Humans only process in the...
Positive
Passive Aggressive Communication
Shifting from content to process
Responding as a broken record

18. Intention - Expression - Position
Message - E.g. Remember the keys - not don't forget the keys
Delaying assertively
Active Listening
Clouding/fogging

19. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.
Inquiring assertively
Responding as a broken record
Reflective
Shifting from content to process

20. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions
Passive
Rephrasing
55%
Passive Aggressive Communication

21. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?
Quit telling and start asking!
Sarcasm
Focus on solutions
Responding as a broken record

22. Respects everyones rights
Reflective
Assertive
Positive
Shifting from content to process

23. Seeking additional info about critical statements.
Aggressive Communication
The problem. Focus on the solution
Inquiring assertively
Rephrasing

24. Violates everyones rights
Defusing
Passive Aggressive Communication
55%
Message - E.g. Remember the keys - not don't forget the keys

25. They feel you understand.
Reflective
Agreeing assertively
Learned skill
Defusing

26. Assuming responsiblity for...
Shifting from content to process
55%
What do you want?
Own statements

27. Putting off further discussion with an angry individual until he or she is calmer
Rephrasing
Defusing
Delaying assertively
Shifting from content to process

28. What are 2 ways to be assertive?
Positive
38%
Quit telling and start asking!
7%

29. Communication is what percentage visual?
Message - E.g. Remember the keys - not don't forget the keys
Defusing
Passive Aggressive Communication
55%