Test your basic knowledge |

Assertive Behavior And Communication

Subject : soft-skills
Instructions:
  • Answer 29 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Say this often






2. Stand up for...






3. Humans hear _______ words






4. Intention - Expression - Position






5. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.






6. Assertive is not natural - it is a ...






7. Violates own rights






8. Communication is what percentage visual?






9. Communication is what percentage audio?






10. Putting off further discussion with an angry individual until he or she is calmer






11. Repeating in a calm voice what is wanted.






12. Concurring with the critics argument without becoming defensive or aggreeing to change.






13. What are 2 ways to be assertive?






14. Assuming responsiblity for...






15. Humans only process in the...






16. Accepting negative aspects about oneself. admitting where an error has been made.






17. To be assertive quit focusing on what?






18. Respects everyones rights






19. Violates everyones rights






20. Putting off further discussion with an angry individual until he or she is calmer






21. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?






22. They feel you understand.






23. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.






24. Choose your...


25. Responding assertively with irony






26. Communication is what percentage words we use?






27. Violates others' rights






28. Seeking additional info about critical statements.






29. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions