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Assertive Behavior And Communication

Instructions:

Answer 29 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Violates everyones rights
Passive Aggressive Communication
Positive
Passive
Inquiring assertively

2. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?
1 in 7
Defusing
Aggressive Communication
Focus on solutions

3. Humans only process in the...
Positive
Message - E.g. Remember the keys - not don't forget the keys
Reflective
Passive Aggressive Communication

4. Putting off further discussion with an angry individual until he or she is calmer
55%
1 in 7
Delaying assertively
Inquiring assertively

5. Intention - Expression - Position
55%
Focus on solutions
Assertive
Active Listening

6. Communication is what percentage words we use?
Passive
55%
Agreeing assertively
7%

7. Seeking additional info about critical statements.
Delaying assertively
Reflective
Inquiring assertively
Defusing

8. Choose your...

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9. What are 2 ways to be assertive?
Quit telling and start asking!
38%
Message - E.g. Remember the keys - not don't forget the keys
Positive

10. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions
Assertive
Passive Communication
Responding as a broken record
Passive

11. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.
Rephrasing
38%
Message - E.g. Remember the keys - not don't forget the keys
Positive

12. Stand up for...
Quit telling and start asking!
Basic Human rights
Agreeing assertively
Own statements

13. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.
Passive
Focus on solutions
Shifting from content to process
Passive Aggressive Communication

14. Concurring with the critics argument without becoming defensive or aggreeing to change.
Reflective
Passive Aggressive Communication
Clouding/fogging
Rephrasing

15. They feel you understand.
Assertive
1 in 7
Reflective
Quit telling and start asking!

16. Respects everyones rights
Sarcasm
The problem. Focus on the solution
Focus on solutions
Assertive

17. Say this often
Message - E.g. Remember the keys - not don't forget the keys
What do you want?
Active Listening
Reflective

18. Repeating in a calm voice what is wanted.
Defusing
Responding as a broken record
Learned skill
55%

19. To be assertive quit focusing on what?
Delaying assertively
Quit telling and start asking!
The problem. Focus on the solution
Reflective

20. Responding assertively with irony
Responding as a broken record
Delaying assertively
Sarcasm
Positive

21. Accepting negative aspects about oneself. admitting where an error has been made.
Assertive
Defusing
Aggressive Communication
Agreeing assertively

22. Communication is what percentage audio?
38%
Learned skill
Clouding/fogging
Rephrasing

23. Violates own rights
55%
Aggressive Communication
Passive Communication
Active Listening

24. Putting off further discussion with an angry individual until he or she is calmer
Own statements
Agreeing assertively
Defusing
Passive Aggressive Communication

25. Humans hear _______ words
Shifting from content to process
Agreeing assertively
7%
1 in 7

26. Assertive is not natural - it is a ...
Basic Human rights
Learned skill
Clouding/fogging
Passive Communication

27. Violates others' rights
Passive Communication
Aggressive Communication
Message - E.g. Remember the keys - not don't forget the keys
Sarcasm

28. Assuming responsiblity for...
Clouding/fogging
Positive
Own statements
Responding as a broken record

29. Communication is what percentage visual?
What do you want?
Positive
55%
38%