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Assertive Behavior And Communication

Instructions:

Answer 29 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What are 2 ways to be assertive?
Passive
Quit telling and start asking!
Passive Communication
Shifting from content to process

2. Communication is what percentage audio?
Responding as a broken record
38%
Defusing
55%

3. Communication is what percentage words we use?
7%
Positive
Sarcasm
Own statements

4. Putting off further discussion with an angry individual until he or she is calmer
Sarcasm
Delaying assertively
Shifting from content to process
Message - E.g. Remember the keys - not don't forget the keys

5. Say this often
Agreeing assertively
What do you want?
Rephrasing
Quit telling and start asking!

6. Respects everyones rights
Assertive
Aggressive Communication
Shifting from content to process
Message - E.g. Remember the keys - not don't forget the keys

7. They feel you understand.
Delaying assertively
38%
Rephrasing
Reflective

8. Assuming responsiblity for...
7%
Learned skill
Own statements
Focus on solutions

9. To be assertive quit focusing on what?
The problem. Focus on the solution
What do you want?
Delaying assertively
Agreeing assertively

10. Intention - Expression - Position
Active Listening
38%
Responding as a broken record
Clouding/fogging

11. Putting off further discussion with an angry individual until he or she is calmer
Inquiring assertively
7%
Delaying assertively
Defusing

12. Communication is what percentage visual?
Positive
55%
1 in 7
Active Listening

13. Repeating in a calm voice what is wanted.
Responding as a broken record
7%
Passive
Shifting from content to process

14. Humans hear _______ words
7%
1 in 7
Own statements
Shifting from content to process

15. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?
Focus on solutions
Positive
Own statements
1 in 7

16. Violates own rights
Reflective
Passive Aggressive Communication
Passive Communication
Clouding/fogging

17. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.
Shifting from content to process
Assertive
Agreeing assertively
Basic Human rights

18. Choose your...

19. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.
Sarcasm
Rephrasing
Passive
Inquiring assertively

20. Stand up for...
Inquiring assertively
55%
Own statements
Basic Human rights

21. Seeking additional info about critical statements.
Agreeing assertively
Message - E.g. Remember the keys - not don't forget the keys
Inquiring assertively
Defusing

22. Violates everyones rights
Shifting from content to process
Inquiring assertively
Reflective
Passive Aggressive Communication

23. Violates others' rights
Shifting from content to process
Aggressive Communication
Defusing
1 in 7

24. Concurring with the critics argument without becoming defensive or aggreeing to change.
Message - E.g. Remember the keys - not don't forget the keys
Clouding/fogging
Responding as a broken record
Own statements

25. Humans only process in the...
Positive
Inquiring assertively
1 in 7
Rephrasing

26. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions
Rephrasing
Passive
Message - E.g. Remember the keys - not don't forget the keys
Passive Aggressive Communication

27. Assertive is not natural - it is a ...
Inquiring assertively
Passive Aggressive Communication
55%
Learned skill

28. Accepting negative aspects about oneself. admitting where an error has been made.
The problem. Focus on the solution
Aggressive Communication
Agreeing assertively
1 in 7

29. Responding assertively with irony
55%
Aggressive Communication
Passive
Sarcasm