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Assertive Behavior And Communication

Subject : soft-skills
  • Answer 29 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Stand up for...

2. Assertive is not natural - it is a ...

3. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.

4. Responding assertively with irony

5. Violates own rights

6. Communication is what percentage audio?

7. Putting off further discussion with an angry individual until he or she is calmer

8. Choose your...

9. Repeating in a calm voice what is wanted.

10. Communication is what percentage visual?

11. What are 2 ways to be assertive?

12. Concurring with the critics argument without becoming defensive or aggreeing to change.

13. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.

14. Humans hear _______ words

15. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions

16. Accepting negative aspects about oneself. admitting where an error has been made.

17. Putting off further discussion with an angry individual until he or she is calmer

18. Seeking additional info about critical statements.

19. Respects everyones rights

20. To be assertive quit focusing on what?

21. Humans only process in the...

22. Violates others' rights

23. Violates everyones rights

24. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?

25. Say this often

26. Intention - Expression - Position

27. Assuming responsiblity for...

28. They feel you understand.

29. Communication is what percentage words we use?