SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
Search
Test your basic knowledge |
Assertive Behavior And Communication
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 29 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To be assertive quit focusing on what?
Learned skill
The problem. Focus on the solution
What do you want?
Rephrasing
2. Repeating in a calm voice what is wanted.
Passive Communication
Assertive
Delaying assertively
Responding as a broken record
3. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions
Sarcasm
Passive
Agreeing assertively
Quit telling and start asking!
4. Stand up for...
Basic Human rights
Passive Aggressive Communication
Positive
Learned skill
5. Intention - Expression - Position
Reflective
Responding as a broken record
Rephrasing
Active Listening
6. Assertive is not natural - it is a ...
Defusing
Quit telling and start asking!
Learned skill
Focus on solutions
7. Violates everyones rights
Passive
Passive Communication
Passive Aggressive Communication
Own statements
8. Humans hear _______ words
Clouding/fogging
Active Listening
1 in 7
Passive
9. Concurring with the critics argument without becoming defensive or aggreeing to change.
Clouding/fogging
Positive
Aggressive Communication
Passive Aggressive Communication
10. Putting off further discussion with an angry individual until he or she is calmer
Passive Communication
Defusing
Message - E.g. Remember the keys - not don't forget the keys
Delaying assertively
11. They feel you understand.
Reflective
Assertive
1 in 7
The problem. Focus on the solution
12. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.
Own statements
Delaying assertively
Clouding/fogging
Rephrasing
13. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.
Clouding/fogging
What do you want?
Passive
Shifting from content to process
14. Responding assertively with irony
Shifting from content to process
Sarcasm
55%
Active Listening
15. Humans only process in the...
What do you want?
Agreeing assertively
Message - E.g. Remember the keys - not don't forget the keys
Positive
16. Violates own rights
Passive
Passive Communication
1 in 7
Clouding/fogging
17. Communication is what percentage visual?
Sarcasm
The problem. Focus on the solution
55%
Message - E.g. Remember the keys - not don't forget the keys
18. Accepting negative aspects about oneself. admitting where an error has been made.
Aggressive Communication
What do you want?
Agreeing assertively
Positive
19. Communication is what percentage words we use?
Agreeing assertively
7%
Delaying assertively
Passive Communication
20. Putting off further discussion with an angry individual until he or she is calmer
Delaying assertively
Passive Aggressive Communication
Assertive
1 in 7
21. Say this often
Active Listening
What do you want?
Agreeing assertively
Basic Human rights
22. What are 2 ways to be assertive?
Positive
Passive Communication
Delaying assertively
Quit telling and start asking!
23. Violates others' rights
Aggressive Communication
Learned skill
The problem. Focus on the solution
What do you want?
24. Respects everyones rights
Assertive
Active Listening
Passive
55%
25. Seeking additional info about critical statements.
Agreeing assertively
Clouding/fogging
Basic Human rights
Inquiring assertively
26. Assuming responsiblity for...
Aggressive Communication
Active Listening
Own statements
Reflective
27. Communication is what percentage audio?
38%
Basic Human rights
1 in 7
What do you want?
28. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?
Focus on solutions
Own statements
The problem. Focus on the solution
Delaying assertively
29. Choose your...