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Assertive Behavior And Communication

Subject : soft-skills
  • Answer 29 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Putting off further discussion with an angry individual until he or she is calmer

2. Violates everyones rights

3. Stand up for...

4. Respects everyones rights

5. Accepting negative aspects about oneself. admitting where an error has been made.

6. They feel you understand.

7. Assertive is not natural - it is a ...

8. Choose your...

9. Intention - Expression - Position

10. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.

11. Humans only process in the...

12. Concurring with the critics argument without becoming defensive or aggreeing to change.

13. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?

14. Humans hear _______ words

15. Communication is what percentage words we use?

16. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions

17. Seeking additional info about critical statements.

18. Say this often

19. Communication is what percentage audio?

20. To be assertive quit focusing on what?

21. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.

22. Repeating in a calm voice what is wanted.

23. Violates others' rights

24. Responding assertively with irony

25. Putting off further discussion with an angry individual until he or she is calmer

26. Assuming responsiblity for...

27. Communication is what percentage visual?

28. What are 2 ways to be assertive?

29. Violates own rights