SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Assertive Behavior And Communication
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 29 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Concurring with the critics argument without becoming defensive or aggreeing to change.
Clouding/fogging
55%
Positive
Inquiring assertively
2. Violates others' rights
Active Listening
Aggressive Communication
Learned skill
Assertive
3. Respects everyones rights
Positive
Inquiring assertively
Assertive
Delaying assertively
4. Say this often
Positive
Responding as a broken record
Passive
What do you want?
5. Choose your...
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
6. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.
Shifting from content to process
Rephrasing
55%
7%
7. Putting off further discussion with an angry individual until he or she is calmer
Defusing
Sarcasm
Positive
Assertive
8. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions
Delaying assertively
Passive
Active Listening
Own statements
9. Assuming responsiblity for...
Responding as a broken record
Defusing
Own statements
Reflective
10. Seeking additional info about critical statements.
Assertive
Shifting from content to process
Inquiring assertively
Learned skill
11. What are 2 ways to be assertive?
Responding as a broken record
55%
Quit telling and start asking!
Active Listening
12. Communication is what percentage audio?
Sarcasm
38%
7%
What do you want?
13. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?
Agreeing assertively
Focus on solutions
Delaying assertively
Aggressive Communication
14. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.
Shifting from content to process
55%
7%
Quit telling and start asking!
15. Intention - Expression - Position
Active Listening
Delaying assertively
Agreeing assertively
Quit telling and start asking!
16. Repeating in a calm voice what is wanted.
7%
Reflective
Message - E.g. Remember the keys - not don't forget the keys
Responding as a broken record
17. Stand up for...
55%
Clouding/fogging
Basic Human rights
Passive
18. Assertive is not natural - it is a ...
Learned skill
55%
Responding as a broken record
Delaying assertively
19. Communication is what percentage words we use?
Shifting from content to process
7%
What do you want?
The problem. Focus on the solution
20. Responding assertively with irony
Quit telling and start asking!
Focus on solutions
Sarcasm
Delaying assertively
21. They feel you understand.
What do you want?
Quit telling and start asking!
Reflective
Passive
22. Communication is what percentage visual?
55%
Agreeing assertively
Basic Human rights
Aggressive Communication
23. Humans only process in the...
Positive
38%
Passive Communication
Focus on solutions
24. Violates everyones rights
Passive
Clouding/fogging
Passive Aggressive Communication
Sarcasm
25. Humans hear _______ words
7%
Passive Aggressive Communication
1 in 7
Own statements
26. Putting off further discussion with an angry individual until he or she is calmer
Delaying assertively
7%
1 in 7
Shifting from content to process
27. To be assertive quit focusing on what?
The problem. Focus on the solution
Learned skill
Positive
Own statements
28. Violates own rights
Focus on solutions
Passive Communication
1 in 7
Delaying assertively
29. Accepting negative aspects about oneself. admitting where an error has been made.
Learned skill
Rephrasing
Sarcasm
Agreeing assertively