Test your basic knowledge |

Assertive Behavior And Communication

Subject : soft-skills
Instructions:
  • Answer 29 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To be assertive quit focusing on what?






2. Stand up for...






3. Humans only process in the...






4. Putting off further discussion with an angry individual until he or she is calmer






5. Responding assertively with irony






6. What are 2 ways to be assertive?






7. Accepting negative aspects about oneself. admitting where an error has been made.






8. Assertive is not natural - it is a ...






9. Intention - Expression - Position






10. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.






11. Repeating in a calm voice what is wanted.






12. Seeking additional info about critical statements.






13. Violates others' rights






14. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?






15. Say this often






16. Respects everyones rights






17. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.






18. Concurring with the critics argument without becoming defensive or aggreeing to change.






19. Communication is what percentage words we use?






20. They feel you understand.






21. Communication is what percentage visual?






22. Putting off further discussion with an angry individual until he or she is calmer






23. Communication is what percentage audio?






24. Violates everyones rights






25. Humans hear _______ words






26. Choose your...

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27. Violates own rights






28. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions






29. Assuming responsiblity for...