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Assertive Behavior And Communication

Instructions:

Answer 29 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Repeating in a calm voice what is wanted.
Responding as a broken record
Passive Aggressive Communication
Defusing
38%

2. Assertive is not natural - it is a ...
Quit telling and start asking!
Sarcasm
55%
Learned skill

3. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.
Rephrasing
Basic Human rights
Aggressive Communication
Reflective

4. Respects everyones rights
Assertive
38%
Clouding/fogging
Message - E.g. Remember the keys - not don't forget the keys

5. Violates others' rights
Positive
Focus on solutions
Aggressive Communication
Message - E.g. Remember the keys - not don't forget the keys

6. Putting off further discussion with an angry individual until he or she is calmer
Defusing
Learned skill
Positive
38%

7. Communication is what percentage audio?
Basic Human rights
Responding as a broken record
Aggressive Communication
38%

8. Accepting negative aspects about oneself. admitting where an error has been made.
Agreeing assertively
Assertive
Learned skill
Quit telling and start asking!

9. What are 2 ways to be assertive?
55%
Own statements
Delaying assertively
Quit telling and start asking!

10. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions
Passive
Delaying assertively
Agreeing assertively
Sarcasm

11. Choose your...

12. Assuming responsiblity for...
Passive Aggressive Communication
Own statements
Rephrasing
Sarcasm

13. Violates own rights
Learned skill
Responding as a broken record
Basic Human rights
Passive Communication

14. Humans hear _______ words
Clouding/fogging
What do you want?
1 in 7
Learned skill

15. Violates everyones rights
Message - E.g. Remember the keys - not don't forget the keys
The problem. Focus on the solution
1 in 7
Passive Aggressive Communication

16. Intention - Expression - Position
Rephrasing
Active Listening
Inquiring assertively
Focus on solutions

17. Responding assertively with irony
Sarcasm
Defusing
1 in 7
What do you want?

18. Seeking additional info about critical statements.
38%
Positive
Inquiring assertively
55%

19. Concurring with the critics argument without becoming defensive or aggreeing to change.
Focus on solutions
Reflective
Own statements
Clouding/fogging

20. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.
Own statements
Clouding/fogging
Shifting from content to process
Defusing

21. To be assertive quit focusing on what?
Basic Human rights
Learned skill
Focus on solutions
The problem. Focus on the solution

22. Say this often
Learned skill
7%
What do you want?
Message - E.g. Remember the keys - not don't forget the keys

23. Putting off further discussion with an angry individual until he or she is calmer
Shifting from content to process
Delaying assertively
Responding as a broken record
Clouding/fogging

24. They feel you understand.
Agreeing assertively
Assertive
Reflective
Sarcasm

25. Communication is what percentage visual?
Shifting from content to process
Inquiring assertively
Quit telling and start asking!
55%

26. Humans only process in the...
Agreeing assertively
Positive
The problem. Focus on the solution
Inquiring assertively

27. Communication is what percentage words we use?
Learned skill
Sarcasm
7%
Clouding/fogging

28. Stand up for...
Basic Human rights
55%
Learned skill
Sarcasm

29. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?
Focus on solutions
Positive
Rephrasing
The problem. Focus on the solution