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Assertive Behavior And Communication

Instructions:

Answer 29 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Concurring with the critics argument without becoming defensive or aggreeing to change.
Learned skill
Active Listening
Clouding/fogging
Positive

2. Say this often
7%
Passive
What do you want?
Message - E.g. Remember the keys - not don't forget the keys

3. Communication is what percentage words we use?
Passive Aggressive Communication
Passive Communication
Basic Human rights
7%

4. Repeating in a calm voice what is wanted.
1 in 7
Reflective
Positive
Responding as a broken record

5. Violates others' rights
Aggressive Communication
Assertive
Learned skill
Clouding/fogging

6. Communication is what percentage visual?
Passive Aggressive Communication
55%
Learned skill
Clouding/fogging

7. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.
Reflective
Rephrasing
What do you want?
38%

8. Assuming responsiblity for...
Quit telling and start asking!
Positive
Responding as a broken record
Own statements

9. Putting off further discussion with an angry individual until he or she is calmer
Focus on solutions
Active Listening
Delaying assertively
Defusing

10. Respects everyones rights
Active Listening
Assertive
Focus on solutions
55%

11. Stand up for...
Focus on solutions
Assertive
The problem. Focus on the solution
Basic Human rights

12. Choose your...

13. To be assertive quit focusing on what?
Assertive
Active Listening
Aggressive Communication
The problem. Focus on the solution

14. What are 2 ways to be assertive?
Inquiring assertively
Quit telling and start asking!
Sarcasm
Positive

15. Humans only process in the...
Reflective
38%
Passive Communication
Positive

16. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.
Shifting from content to process
Own statements
Message - E.g. Remember the keys - not don't forget the keys
Active Listening

17. Communication is what percentage audio?
Delaying assertively
38%
Sarcasm
Passive

18. Responding assertively with irony
55%
Message - E.g. Remember the keys - not don't forget the keys
1 in 7
Sarcasm

19. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?
Learned skill
Focus on solutions
Clouding/fogging
Inquiring assertively

20. Putting off further discussion with an angry individual until he or she is calmer
Learned skill
Quit telling and start asking!
Defusing
38%

21. They feel you understand.
Reflective
Quit telling and start asking!
Focus on solutions
55%

22. Intention - Expression - Position
Message - E.g. Remember the keys - not don't forget the keys
Passive Communication
Active Listening
What do you want?

23. Seeking additional info about critical statements.
Defusing
Message - E.g. Remember the keys - not don't forget the keys
Inquiring assertively
Passive Aggressive Communication

24. Accepting negative aspects about oneself. admitting where an error has been made.
38%
Clouding/fogging
Agreeing assertively
Reflective

25. Violates own rights
Own statements
Defusing
Quit telling and start asking!
Passive Communication

26. Assertive is not natural - it is a ...
Reflective
Learned skill
Quit telling and start asking!
Delaying assertively

27. Humans hear _______ words
Shifting from content to process
55%
1 in 7
Sarcasm

28. Violates everyones rights
1 in 7
Passive Aggressive Communication
What do you want?
7%

29. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions
Own statements
Rephrasing
Passive Communication
Passive