Test your basic knowledge |

Assertive Behavior And Communication

Subject : soft-skills
Instructions:
  • Answer 29 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Violates others' rights






2. Stand up for...






3. Violates everyones rights






4. Choose your...


5. Concurring with the critics argument without becoming defensive or aggreeing to change.






6. Seeking additional info about critical statements.






7. Violates own rights






8. Putting off further discussion with an angry individual until he or she is calmer






9. Say this often






10. Communication is what percentage visual?






11. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?






12. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions






13. They feel you understand.






14. Communication is what percentage words we use?






15. Putting off further discussion with an angry individual until he or she is calmer






16. Humans only process in the...






17. Respects everyones rights






18. What are 2 ways to be assertive?






19. Intention - Expression - Position






20. To be assertive quit focusing on what?






21. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.






22. Repeating in a calm voice what is wanted.






23. Communication is what percentage audio?






24. Humans hear _______ words






25. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.






26. Accepting negative aspects about oneself. admitting where an error has been made.






27. Assertive is not natural - it is a ...






28. Responding assertively with irony






29. Assuming responsiblity for...