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Assertive Behavior And Communication

Instructions:

Answer 29 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Responding assertively with irony
Passive Aggressive Communication
Sarcasm
Quit telling and start asking!
7%

2. Concurring with the critics argument without becoming defensive or aggreeing to change.
Passive Aggressive Communication
Agreeing assertively
Clouding/fogging
1 in 7

3. Stand up for...
Shifting from content to process
38%
Delaying assertively
Basic Human rights

4. Communication is what percentage audio?
38%
Quit telling and start asking!
Aggressive Communication
What do you want?

5. Humans hear _______ words
55%
Rephrasing
Positive
1 in 7

6. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions
Active Listening
7%
Passive
Passive Aggressive Communication

7. Respects everyones rights
Delaying assertively
Assertive
Shifting from content to process
Message - E.g. Remember the keys - not don't forget the keys

8. Communication is what percentage visual?
1 in 7
Positive
55%
Passive Aggressive Communication

9. Choose your...

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10. Accepting negative aspects about oneself. admitting where an error has been made.
Agreeing assertively
Active Listening
Clouding/fogging
7%

11. Intention - Expression - Position
Reflective
Shifting from content to process
Defusing
Active Listening

12. Seeking additional info about critical statements.
Inquiring assertively
7%
Own statements
Clouding/fogging

13. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?
Reflective
Responding as a broken record
Focus on solutions
Active Listening

14. To be assertive quit focusing on what?
Positive
Own statements
1 in 7
The problem. Focus on the solution

15. Repeating in a calm voice what is wanted.
Reflective
Passive Communication
Responding as a broken record
Own statements

16. Say this often
What do you want?
The problem. Focus on the solution
Aggressive Communication
Passive Communication

17. They feel you understand.
38%
Inquiring assertively
Own statements
Reflective

18. Assertive is not natural - it is a ...
Message - E.g. Remember the keys - not don't forget the keys
Agreeing assertively
Learned skill
Reflective

19. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.
Rephrasing
Reflective
Positive
Clouding/fogging

20. Humans only process in the...
Positive
The problem. Focus on the solution
38%
Message - E.g. Remember the keys - not don't forget the keys

21. Violates everyones rights
Shifting from content to process
Passive Aggressive Communication
Sarcasm
Own statements

22. Putting off further discussion with an angry individual until he or she is calmer
Agreeing assertively
Reflective
Defusing
Positive

23. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.
Passive
1 in 7
Shifting from content to process
Agreeing assertively

24. Communication is what percentage words we use?
Delaying assertively
Focus on solutions
Clouding/fogging
7%

25. Violates own rights
Shifting from content to process
7%
Passive Communication
Delaying assertively

26. Violates others' rights
Quit telling and start asking!
Aggressive Communication
Focus on solutions
Shifting from content to process

27. Putting off further discussion with an angry individual until he or she is calmer
Delaying assertively
Aggressive Communication
Message - E.g. Remember the keys - not don't forget the keys
Quit telling and start asking!

28. What are 2 ways to be assertive?
Assertive
Defusing
Passive
Quit telling and start asking!

29. Assuming responsiblity for...
Message - E.g. Remember the keys - not don't forget the keys
Clouding/fogging
Inquiring assertively
Own statements