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Assertive Behavior And Communication

Instructions:

Answer 29 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Choose your...

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2. Putting off further discussion with an angry individual until he or she is calmer
Message - E.g. Remember the keys - not don't forget the keys
What do you want?
Sarcasm
Defusing

3. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions
Passive
Focus on solutions
Message - E.g. Remember the keys - not don't forget the keys
Own statements

4. Accepting negative aspects about oneself. admitting where an error has been made.
Message - E.g. Remember the keys - not don't forget the keys
Focus on solutions
Agreeing assertively
Defusing

5. Communication is what percentage visual?
Defusing
Delaying assertively
55%
38%

6. Communication is what percentage audio?
Passive Communication
38%
Assertive
Basic Human rights

7. Repeating in a calm voice what is wanted.
Delaying assertively
Inquiring assertively
Responding as a broken record
Sarcasm

8. Respects everyones rights
Inquiring assertively
Delaying assertively
Assertive
38%

9. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?
Agreeing assertively
Focus on solutions
Assertive
Passive Aggressive Communication

10. Assuming responsiblity for...
1 in 7
Assertive
Learned skill
Own statements

11. Putting off further discussion with an angry individual until he or she is calmer
Agreeing assertively
Delaying assertively
Defusing
Quit telling and start asking!

12. Stand up for...
Positive
Agreeing assertively
Message - E.g. Remember the keys - not don't forget the keys
Basic Human rights

13. Communication is what percentage words we use?
7%
38%
1 in 7
Passive Communication

14. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.
Aggressive Communication
Responding as a broken record
Own statements
Shifting from content to process

15. Violates everyones rights
55%
Clouding/fogging
Shifting from content to process
Passive Aggressive Communication

16. They feel you understand.
Reflective
Rephrasing
Learned skill
Positive

17. Humans only process in the...
Positive
Assertive
38%
Delaying assertively

18. Responding assertively with irony
Passive Aggressive Communication
Defusing
Learned skill
Sarcasm

19. Say this often
What do you want?
Basic Human rights
1 in 7
55%

20. Assertive is not natural - it is a ...
Learned skill
Quit telling and start asking!
Shifting from content to process
Passive

21. Concurring with the critics argument without becoming defensive or aggreeing to change.
1 in 7
Active Listening
7%
Clouding/fogging

22. Violates others' rights
Message - E.g. Remember the keys - not don't forget the keys
Focus on solutions
Aggressive Communication
Own statements

23. What are 2 ways to be assertive?
Quit telling and start asking!
Responding as a broken record
1 in 7
Learned skill

24. Violates own rights
Rephrasing
Passive Communication
Message - E.g. Remember the keys - not don't forget the keys
55%

25. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.
Active Listening
Sarcasm
Shifting from content to process
Rephrasing

26. Intention - Expression - Position
Own statements
Active Listening
Delaying assertively
Reflective

27. To be assertive quit focusing on what?
55%
Defusing
Passive Aggressive Communication
The problem. Focus on the solution

28. Humans hear _______ words
1 in 7
Delaying assertively
What do you want?
Passive Communication

29. Seeking additional info about critical statements.
Inquiring assertively
Reflective
Assertive
38%