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Assertive Behavior And Communication

Instructions:

Answer 29 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Violates own rights
Passive Communication
Reflective
Active Listening
Shifting from content to process

2. Communication is what percentage visual?
Basic Human rights
1 in 7
55%
Clouding/fogging

3. Choose your...

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4. Seeking additional info about critical statements.
Basic Human rights
Inquiring assertively
Sarcasm
Shifting from content to process

5. Humans hear _______ words
Quit telling and start asking!
1 in 7
Message - E.g. Remember the keys - not don't forget the keys
What do you want?

6. Respects everyones rights
Positive
Own statements
Assertive
Aggressive Communication

7. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?
Message - E.g. Remember the keys - not don't forget the keys
Passive
Sarcasm
Focus on solutions

8. Concurring with the critics argument without becoming defensive or aggreeing to change.
Defusing
Own statements
Reflective
Clouding/fogging

9. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.
Inquiring assertively
Message - E.g. Remember the keys - not don't forget the keys
Shifting from content to process
Rephrasing

10. Say this often
Clouding/fogging
Own statements
What do you want?
Assertive

11. Assuming responsiblity for...
Rephrasing
Learned skill
Own statements
Shifting from content to process

12. Assertive is not natural - it is a ...
Focus on solutions
Active Listening
Learned skill
Clouding/fogging

13. Putting off further discussion with an angry individual until he or she is calmer
Passive
Message - E.g. Remember the keys - not don't forget the keys
Agreeing assertively
Defusing

14. Communication is what percentage audio?
Delaying assertively
Active Listening
38%
Passive

15. Responding assertively with irony
The problem. Focus on the solution
Sarcasm
Focus on solutions
Delaying assertively

16. Violates others' rights
Aggressive Communication
55%
Focus on solutions
Message - E.g. Remember the keys - not don't forget the keys

17. Violates everyones rights
Shifting from content to process
Passive Aggressive Communication
Positive
38%

18. Humans only process in the...
Passive
Message - E.g. Remember the keys - not don't forget the keys
55%
Positive

19. To be assertive quit focusing on what?
What do you want?
Shifting from content to process
Passive Aggressive Communication
The problem. Focus on the solution

20. Repeating in a calm voice what is wanted.
Responding as a broken record
Aggressive Communication
Own statements
What do you want?

21. Intention - Expression - Position
Sarcasm
Passive Communication
Active Listening
Inquiring assertively

22. Stand up for...
Basic Human rights
Clouding/fogging
Reflective
Defusing

23. Communication is what percentage words we use?
Message - E.g. Remember the keys - not don't forget the keys
7%
Active Listening
Reflective

24. Accepting negative aspects about oneself. admitting where an error has been made.
What do you want?
Agreeing assertively
Active Listening
Inquiring assertively

25. Putting off further discussion with an angry individual until he or she is calmer
Active Listening
Responding as a broken record
What do you want?
Delaying assertively

26. What are 2 ways to be assertive?
Own statements
Focus on solutions
Quit telling and start asking!
Aggressive Communication

27. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.
Shifting from content to process
Active Listening
Quit telling and start asking!
Learned skill

28. They feel you understand.
Reflective
What do you want?
Learned skill
Own statements

29. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions
Rephrasing
Responding as a broken record
The problem. Focus on the solution
Passive