Test your basic knowledge |

Assertive Behavior And Communication

Subject : soft-skills
Instructions:
  • Answer 29 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Putting off further discussion with an angry individual until he or she is calmer






2. Assuming responsiblity for...






3. Violates everyones rights






4. Communication is what percentage visual?






5. Communication is what percentage words we use?






6. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.






7. Assertive is not natural - it is a ...






8. Concurring with the critics argument without becoming defensive or aggreeing to change.






9. Stand up for...






10. Repeating in a calm voice what is wanted.






11. Accepting negative aspects about oneself. admitting where an error has been made.






12. Humans only process in the...






13. Say this often






14. Intention - Expression - Position






15. Respects everyones rights






16. What are 2 ways to be assertive?






17. Responding assertively with irony






18. Putting off further discussion with an angry individual until he or she is calmer






19. Humans hear _______ words






20. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions






21. They feel you understand.






22. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.






23. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?






24. Violates others' rights






25. Violates own rights






26. Choose your...


27. Communication is what percentage audio?






28. To be assertive quit focusing on what?






29. Seeking additional info about critical statements.