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Assertive Behavior And Communication

Instructions:

Answer 29 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Concurring with the critics argument without becoming defensive or aggreeing to change.
Focus on solutions
Clouding/fogging
Inquiring assertively
Sarcasm

2. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.
Passive Aggressive Communication
38%
Shifting from content to process
Positive

3. Accepting negative aspects about oneself. admitting where an error has been made.
The problem. Focus on the solution
Agreeing assertively
Quit telling and start asking!
Passive

4. Communication is what percentage visual?
Own statements
55%
Inquiring assertively
Delaying assertively

5. Repeating in a calm voice what is wanted.
Message - E.g. Remember the keys - not don't forget the keys
Positive
Responding as a broken record
1 in 7

6. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.
Rephrasing
Clouding/fogging
Inquiring assertively
Learned skill

7. What are 2 ways to be assertive?
55%
Agreeing assertively
Message - E.g. Remember the keys - not don't forget the keys
Quit telling and start asking!

8. Respects everyones rights
Assertive
The problem. Focus on the solution
Positive
Rephrasing

9. To be assertive quit focusing on what?
Positive
Sarcasm
The problem. Focus on the solution
Inquiring assertively

10. Humans only process in the...
Positive
Passive
Basic Human rights
What do you want?

11. Say this often
Passive Communication
Passive Aggressive Communication
What do you want?
38%

12. Assertive is not natural - it is a ...
Active Listening
Learned skill
55%
38%

13. Communication is what percentage audio?
38%
Shifting from content to process
Responding as a broken record
Rephrasing

14. Violates others' rights
Clouding/fogging
Inquiring assertively
Defusing
Aggressive Communication

15. Communication is what percentage words we use?
Active Listening
Assertive
Passive Aggressive Communication
7%

16. They feel you understand.
Responding as a broken record
Own statements
Learned skill
Reflective

17. Seeking additional info about critical statements.
Inquiring assertively
1 in 7
Agreeing assertively
Message - E.g. Remember the keys - not don't forget the keys

18. Stand up for...
Responding as a broken record
Positive
38%
Basic Human rights

19. Violates own rights
Basic Human rights
Passive Communication
55%
Inquiring assertively

20. Putting off further discussion with an angry individual until he or she is calmer
Delaying assertively
Learned skill
Reflective
55%

21. Intention - Expression - Position
Basic Human rights
Responding as a broken record
Sarcasm
Active Listening

22. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions
Sarcasm
Basic Human rights
Responding as a broken record
Passive

23. Responding assertively with irony
Shifting from content to process
Sarcasm
Inquiring assertively
What do you want?

24. Humans hear _______ words
1 in 7
Reflective
Passive Communication
Message - E.g. Remember the keys - not don't forget the keys

25. Violates everyones rights
Learned skill
Passive Aggressive Communication
38%
1 in 7

26. Choose your...

27. Assuming responsiblity for...
Delaying assertively
Own statements
Quit telling and start asking!
Focus on solutions

28. Putting off further discussion with an angry individual until he or she is calmer
Agreeing assertively
Basic Human rights
Learned skill
Defusing

29. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?
Passive
1 in 7
Assertive
Focus on solutions