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Test your basic knowledge |
Assertive Behavior And Communication
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 29 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To be assertive quit focusing on what?
38%
Delaying assertively
The problem. Focus on the solution
Aggressive Communication
2. Stand up for...
Basic Human rights
Focus on solutions
Passive Communication
What do you want?
3. Humans only process in the...
1 in 7
The problem. Focus on the solution
Defusing
Positive
4. Putting off further discussion with an angry individual until he or she is calmer
Reflective
Passive Communication
Delaying assertively
Quit telling and start asking!
5. Responding assertively with irony
Delaying assertively
Passive Communication
Inquiring assertively
Sarcasm
6. What are 2 ways to be assertive?
Positive
Sarcasm
Quit telling and start asking!
Inquiring assertively
7. Accepting negative aspects about oneself. admitting where an error has been made.
Clouding/fogging
Agreeing assertively
1 in 7
38%
8. Assertive is not natural - it is a ...
Clouding/fogging
Inquiring assertively
Basic Human rights
Learned skill
9. Intention - Expression - Position
Active Listening
Focus on solutions
Message - E.g. Remember the keys - not don't forget the keys
Assertive
10. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.
Responding as a broken record
Positive
Shifting from content to process
Passive
11. Repeating in a calm voice what is wanted.
Agreeing assertively
Responding as a broken record
Focus on solutions
Own statements
12. Seeking additional info about critical statements.
Passive Communication
Aggressive Communication
Inquiring assertively
Passive
13. Violates others' rights
Agreeing assertively
Shifting from content to process
Clouding/fogging
Aggressive Communication
14. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?
Focus on solutions
Aggressive Communication
Reflective
Positive
15. Say this often
What do you want?
55%
Quit telling and start asking!
Aggressive Communication
16. Respects everyones rights
55%
Assertive
Basic Human rights
Quit telling and start asking!
17. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.
Agreeing assertively
Rephrasing
The problem. Focus on the solution
Inquiring assertively
18. Concurring with the critics argument without becoming defensive or aggreeing to change.
Reflective
Passive
Shifting from content to process
Clouding/fogging
19. Communication is what percentage words we use?
Reflective
Positive
Shifting from content to process
7%
20. They feel you understand.
Inquiring assertively
Learned skill
Reflective
Responding as a broken record
21. Communication is what percentage visual?
Rephrasing
55%
38%
1 in 7
22. Putting off further discussion with an angry individual until he or she is calmer
Defusing
Responding as a broken record
The problem. Focus on the solution
Delaying assertively
23. Communication is what percentage audio?
Quit telling and start asking!
Defusing
Active Listening
38%
24. Violates everyones rights
Passive Aggressive Communication
Reflective
Quit telling and start asking!
Learned skill
25. Humans hear _______ words
1 in 7
38%
Positive
Rephrasing
26. Choose your...
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27. Violates own rights
38%
7%
Passive Communication
Aggressive Communication
28. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions
Assertive
What do you want?
Passive
7%
29. Assuming responsiblity for...
Responding as a broken record
Own statements
1 in 7
What do you want?