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Assertive Behavior And Communication

Instructions:

Answer 29 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.
1 in 7
Assertive
Rephrasing
Focus on solutions

2. Humans only process in the...
Active Listening
Agreeing assertively
Positive
Delaying assertively

3. Repeating in a calm voice what is wanted.
The problem. Focus on the solution
Responding as a broken record
Passive Aggressive Communication
Assertive

4. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.
What do you want?
Quit telling and start asking!
Shifting from content to process
Own statements

5. Communication is what percentage words we use?
Active Listening
55%
Passive
7%

6. Putting off further discussion with an angry individual until he or she is calmer
Own statements
Reflective
Inquiring assertively
Delaying assertively

7. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions
Learned skill
Focus on solutions
Passive
Message - E.g. Remember the keys - not don't forget the keys

8. Seeking additional info about critical statements.
Inquiring assertively
7%
Defusing
Agreeing assertively

9. Responding assertively with irony
Reflective
Clouding/fogging
Sarcasm
What do you want?

10. Concurring with the critics argument without becoming defensive or aggreeing to change.
Passive Aggressive Communication
Clouding/fogging
Basic Human rights
Defusing

11. Violates everyones rights
7%
Passive Aggressive Communication
Basic Human rights
Agreeing assertively

12. Intention - Expression - Position
7%
Active Listening
Positive
Inquiring assertively

13. Say this often
Positive
Inquiring assertively
What do you want?
1 in 7

14. To be assertive quit focusing on what?
Positive
Quit telling and start asking!
The problem. Focus on the solution
55%

15. Assuming responsiblity for...
Responding as a broken record
Own statements
Quit telling and start asking!
38%

16. What are 2 ways to be assertive?
Responding as a broken record
Reflective
Rephrasing
Quit telling and start asking!

17. Choose your...

18. Communication is what percentage audio?
Basic Human rights
38%
Own statements
1 in 7

19. Humans hear _______ words
Clouding/fogging
1 in 7
Message - E.g. Remember the keys - not don't forget the keys
Passive Communication

20. They feel you understand.
Reflective
What do you want?
7%
Passive Communication

21. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?
Inquiring assertively
Focus on solutions
Quit telling and start asking!
Message - E.g. Remember the keys - not don't forget the keys

22. Communication is what percentage visual?
Sarcasm
Passive
Basic Human rights
55%

23. Assertive is not natural - it is a ...
Aggressive Communication
Passive Communication
Quit telling and start asking!
Learned skill

24. Violates others' rights
Responding as a broken record
Aggressive Communication
Delaying assertively
Agreeing assertively

25. Respects everyones rights
Assertive
Defusing
Message - E.g. Remember the keys - not don't forget the keys
Positive

26. Stand up for...
Agreeing assertively
Basic Human rights
Message - E.g. Remember the keys - not don't forget the keys
Positive

27. Violates own rights
Responding as a broken record
Delaying assertively
Passive Communication
Own statements

28. Putting off further discussion with an angry individual until he or she is calmer
Aggressive Communication
Assertive
Defusing
Reflective

29. Accepting negative aspects about oneself. admitting where an error has been made.
Reflective
Agreeing assertively
55%
What do you want?