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Assertive Behavior And Communication

Instructions:

Answer 29 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Stand up for...
Rephrasing
Active Listening
Basic Human rights
Inquiring assertively

2. Assertive is not natural - it is a ...
Shifting from content to process
Learned skill
55%
Sarcasm

3. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.
Active Listening
Own statements
Rephrasing
What do you want?

4. Responding assertively with irony
Sarcasm
Positive
Quit telling and start asking!
Agreeing assertively

5. Violates own rights
Passive Communication
Shifting from content to process
Learned skill
Rephrasing

6. Communication is what percentage audio?
Basic Human rights
Quit telling and start asking!
Clouding/fogging
38%

7. Putting off further discussion with an angry individual until he or she is calmer
38%
Delaying assertively
Defusing
Reflective

8. Choose your...

9. Repeating in a calm voice what is wanted.
Inquiring assertively
Agreeing assertively
Responding as a broken record
The problem. Focus on the solution

10. Communication is what percentage visual?
What do you want?
Focus on solutions
55%
Positive

11. What are 2 ways to be assertive?
Active Listening
Passive Aggressive Communication
Quit telling and start asking!
Message - E.g. Remember the keys - not don't forget the keys

12. Concurring with the critics argument without becoming defensive or aggreeing to change.
Clouding/fogging
What do you want?
Defusing
Learned skill

13. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.
Clouding/fogging
Inquiring assertively
Shifting from content to process
Agreeing assertively

14. Humans hear _______ words
1 in 7
Inquiring assertively
Assertive
The problem. Focus on the solution

15. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions
Passive
Delaying assertively
Positive
Reflective

16. Accepting negative aspects about oneself. admitting where an error has been made.
Agreeing assertively
Sarcasm
Own statements
55%

17. Putting off further discussion with an angry individual until he or she is calmer
Defusing
Basic Human rights
Delaying assertively
Reflective

18. Seeking additional info about critical statements.
Inquiring assertively
Responding as a broken record
38%
Rephrasing

19. Respects everyones rights
Assertive
Active Listening
What do you want?
Rephrasing

20. To be assertive quit focusing on what?
Sarcasm
Assertive
The problem. Focus on the solution
Active Listening

21. Humans only process in the...
Active Listening
Positive
Agreeing assertively
Passive Aggressive Communication

22. Violates others' rights
Aggressive Communication
Positive
Rephrasing
Passive

23. Violates everyones rights
Passive
55%
Focus on solutions
Passive Aggressive Communication

24. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?
7%
Delaying assertively
Defusing
Focus on solutions

25. Say this often
Positive
Focus on solutions
What do you want?
Own statements

26. Intention - Expression - Position
Focus on solutions
Shifting from content to process
Active Listening
Passive

27. Assuming responsiblity for...
Message - E.g. Remember the keys - not don't forget the keys
The problem. Focus on the solution
Passive Aggressive Communication
Own statements

28. They feel you understand.
Reflective
Passive
Defusing
Positive

29. Communication is what percentage words we use?
Defusing
7%
Positive
Focus on solutions