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Assertive Behavior And Communication

Subject : soft-skills
  • Answer 29 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Assertive is not natural - it is a ...

2. Responding assertively with irony

3. Stand up for...

4. Communication is what percentage words we use?

5. Accepting negative aspects about oneself. admitting where an error has been made.

6. What are 2 ways to be assertive?

7. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions

8. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.

9. Humans only process in the...

10. Concurring with the critics argument without becoming defensive or aggreeing to change.

11. Respects everyones rights

12. Seeking additional info about critical statements.

13. Intention - Expression - Position

14. Choose your...

15. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.

16. Assuming responsiblity for...

17. Putting off further discussion with an angry individual until he or she is calmer

18. To be assertive quit focusing on what?

19. Violates others' rights

20. Humans hear _______ words

21. They feel you understand.

22. Putting off further discussion with an angry individual until he or she is calmer

23. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?

24. Repeating in a calm voice what is wanted.

25. Violates own rights

26. Communication is what percentage visual?

27. Violates everyones rights

28. Communication is what percentage audio?

29. Say this often