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Assertive Behavior And Communication

Subject : soft-skills
  • Answer 29 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Concurring with the critics argument without becoming defensive or aggreeing to change.

2. Accepting negative aspects about oneself. admitting where an error has been made.

3. They feel you understand.

4. Responding assertively with irony

5. Violates everyones rights

6. Communication is what percentage words we use?

7. Violates own rights

8. Assuming responsiblity for...

9. What are 2 ways to be assertive?

10. Putting off further discussion with an angry individual until he or she is calmer

11. Humans only process in the...

12. Humans hear _______ words

13. Say this often

14. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions

15. Assertive is not natural - it is a ...

16. Violates others' rights

17. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.

18. Intention - Expression - Position

19. Putting off further discussion with an angry individual until he or she is calmer

20. Communication is what percentage audio?

21. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?

22. Respects everyones rights

23. Repeating in a calm voice what is wanted.

24. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.

25. Stand up for...

26. To be assertive quit focusing on what?

27. Choose your...

28. Seeking additional info about critical statements.

29. Communication is what percentage visual?