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Assertive Behavior And Communication

Instructions:

Answer 29 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Accepting negative aspects about oneself. admitting where an error has been made.
Rephrasing
Defusing
Agreeing assertively
Own statements

2. Repeating in a calm voice what is wanted.
55%
1 in 7
Passive Communication
Responding as a broken record

3. Communication is what percentage audio?
Learned skill
Assertive
38%
Message - E.g. Remember the keys - not don't forget the keys

4. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.
Reflective
1 in 7
Positive
Shifting from content to process

5. Communication is what percentage visual?
Responding as a broken record
55%
Quit telling and start asking!
Focus on solutions

6. To be assertive quit focusing on what?
Responding as a broken record
Inquiring assertively
38%
The problem. Focus on the solution

7. Humans hear _______ words
Clouding/fogging
38%
Agreeing assertively
1 in 7

8. Putting off further discussion with an angry individual until he or she is calmer
Learned skill
Defusing
Active Listening
Delaying assertively

9. Concurring with the critics argument without becoming defensive or aggreeing to change.
Clouding/fogging
Aggressive Communication
Assertive
Agreeing assertively

10. Assertive is not natural - it is a ...
Rephrasing
Quit telling and start asking!
Delaying assertively
Learned skill

11. Assuming responsiblity for...
55%
Own statements
Delaying assertively
Assertive

12. Violates others' rights
Aggressive Communication
55%
Clouding/fogging
Active Listening

13. What are 2 ways to be assertive?
Message - E.g. Remember the keys - not don't forget the keys
Aggressive Communication
Defusing
Quit telling and start asking!

14. Violates own rights
Passive Aggressive Communication
Basic Human rights
Passive Communication
The problem. Focus on the solution

15. Respects everyones rights
Assertive
Own statements
55%
Passive Aggressive Communication

16. Responding assertively with irony
Sarcasm
Assertive
Shifting from content to process
Quit telling and start asking!

17. Humans only process in the...
Positive
Focus on solutions
Quit telling and start asking!
38%

18. Intention - Expression - Position
Active Listening
Aggressive Communication
Passive
Rephrasing

19. They feel you understand.
Positive
Defusing
Passive Communication
Reflective

20. Stand up for...
Message - E.g. Remember the keys - not don't forget the keys
Basic Human rights
1 in 7
Inquiring assertively

21. Putting off further discussion with an angry individual until he or she is calmer
What do you want?
The problem. Focus on the solution
Delaying assertively
55%

22. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?
Aggressive Communication
Focus on solutions
Assertive
The problem. Focus on the solution

23. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.
Quit telling and start asking!
Rephrasing
Assertive
What do you want?

24. Communication is what percentage words we use?
Basic Human rights
Defusing
7%
Message - E.g. Remember the keys - not don't forget the keys

25. Choose your...

26. Violates everyones rights
Own statements
Passive Aggressive Communication
Responding as a broken record
Defusing

27. Seeking additional info about critical statements.
Clouding/fogging
Assertive
Inquiring assertively
Agreeing assertively

28. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions
Sarcasm
Positive
Passive
Aggressive Communication

29. Say this often
What do you want?
Passive Communication
38%
Learned skill