Test your basic knowledge |

Assertive Behavior And Communication

Subject : soft-skills
Instructions:
  • Answer 29 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Humans hear _______ words






2. Assuming responsiblity for...






3. Humans only process in the...






4. Accepting negative aspects about oneself. admitting where an error has been made.






5. Seeking additional info about critical statements.






6. Violates everyones rights






7. Repeating in a calm voice what is wanted.






8. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.






9. Putting off further discussion with an angry individual until he or she is calmer






10. Responding assertively with irony






11. Stand up for...






12. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?






13. Putting off further discussion with an angry individual until he or she is calmer






14. Violates others' rights






15. Say this often






16. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.






17. To be assertive quit focusing on what?






18. They feel you understand.






19. Concurring with the critics argument without becoming defensive or aggreeing to change.






20. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions






21. What are 2 ways to be assertive?






22. Intention - Expression - Position






23. Communication is what percentage visual?






24. Communication is what percentage words we use?






25. Assertive is not natural - it is a ...






26. Respects everyones rights






27. Choose your...


28. Violates own rights






29. Communication is what percentage audio?