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Assertive Behavior And Communication

Subject : soft-skills
  • Answer 29 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Say this often

2. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions

3. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?

4. Responding assertively with irony

5. Violates others' rights

6. Choose your...

7. Assertive is not natural - it is a ...

8. What are 2 ways to be assertive?

9. Intention - Expression - Position

10. Violates everyones rights

11. Concurring with the critics argument without becoming defensive or aggreeing to change.

12. Humans hear _______ words

13. Communication is what percentage audio?

14. Putting off further discussion with an angry individual until he or she is calmer

15. Respects everyones rights

16. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.

17. Communication is what percentage words we use?

18. Violates own rights

19. Repeating in a calm voice what is wanted.

20. Humans only process in the...

21. Stand up for...

22. They feel you understand.

23. Assuming responsiblity for...

24. Putting off further discussion with an angry individual until he or she is calmer

25. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.

26. To be assertive quit focusing on what?

27. Communication is what percentage visual?

28. Seeking additional info about critical statements.

29. Accepting negative aspects about oneself. admitting where an error has been made.