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Assertive Behavior And Communication

Instructions:

Answer 29 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Assertive is not natural - it is a ...
Quit telling and start asking!
Active Listening
Responding as a broken record
Learned skill

2. Responding assertively with irony
Assertive
Agreeing assertively
38%
Sarcasm

3. Stand up for...
Focus on solutions
Basic Human rights
Shifting from content to process
7%

4. Communication is what percentage words we use?
Responding as a broken record
55%
7%
Delaying assertively

5. Accepting negative aspects about oneself. admitting where an error has been made.
1 in 7
Agreeing assertively
Passive
Passive Aggressive Communication

6. What are 2 ways to be assertive?
Positive
Active Listening
Quit telling and start asking!
55%

7. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions
Focus on solutions
Quit telling and start asking!
Passive
Active Listening

8. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.
7%
Shifting from content to process
Rephrasing
Learned skill

9. Humans only process in the...
Active Listening
Rephrasing
Positive
The problem. Focus on the solution

10. Concurring with the critics argument without becoming defensive or aggreeing to change.
Clouding/fogging
Responding as a broken record
Sarcasm
7%

11. Respects everyones rights
Rephrasing
Assertive
Learned skill
Sarcasm

12. Seeking additional info about critical statements.
Inquiring assertively
Passive
Message - E.g. Remember the keys - not don't forget the keys
Agreeing assertively

13. Intention - Expression - Position
38%
Focus on solutions
Positive
Active Listening

14. Choose your...

15. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.
7%
Positive
Rephrasing
Inquiring assertively

16. Assuming responsiblity for...
The problem. Focus on the solution
Own statements
38%
Reflective

17. Putting off further discussion with an angry individual until he or she is calmer
Delaying assertively
Inquiring assertively
55%
What do you want?

18. To be assertive quit focusing on what?
7%
Positive
The problem. Focus on the solution
Defusing

19. Violates others' rights
What do you want?
Aggressive Communication
The problem. Focus on the solution
Passive Communication

20. Humans hear _______ words
Own statements
Focus on solutions
1 in 7
38%

21. They feel you understand.
Delaying assertively
Agreeing assertively
Reflective
Positive

22. Putting off further discussion with an angry individual until he or she is calmer
Own statements
Positive
Defusing
1 in 7

23. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?
What do you want?
Reflective
Focus on solutions
Assertive

24. Repeating in a calm voice what is wanted.
Responding as a broken record
Defusing
1 in 7
Assertive

25. Violates own rights
Message - E.g. Remember the keys - not don't forget the keys
Passive Communication
Passive
55%

26. Communication is what percentage visual?
Learned skill
55%
7%
Quit telling and start asking!

27. Violates everyones rights
Passive
The problem. Focus on the solution
Passive Aggressive Communication
Quit telling and start asking!

28. Communication is what percentage audio?
38%
Passive Communication
Basic Human rights
55%

29. Say this often
What do you want?
Reflective
Active Listening
Message - E.g. Remember the keys - not don't forget the keys