Test your basic knowledge |

Assertive Behavior And Communication

Subject : soft-skills
Instructions:
  • Answer 29 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To be assertive quit focusing on what?






2. Repeating in a calm voice what is wanted.






3. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions






4. Stand up for...






5. Intention - Expression - Position






6. Assertive is not natural - it is a ...






7. Violates everyones rights






8. Humans hear _______ words






9. Concurring with the critics argument without becoming defensive or aggreeing to change.






10. Putting off further discussion with an angry individual until he or she is calmer






11. They feel you understand.






12. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.






13. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.






14. Responding assertively with irony






15. Humans only process in the...






16. Violates own rights






17. Communication is what percentage visual?






18. Accepting negative aspects about oneself. admitting where an error has been made.






19. Communication is what percentage words we use?






20. Putting off further discussion with an angry individual until he or she is calmer






21. Say this often






22. What are 2 ways to be assertive?






23. Violates others' rights






24. Respects everyones rights






25. Seeking additional info about critical statements.






26. Assuming responsiblity for...






27. Communication is what percentage audio?






28. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?






29. Choose your...