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Assertive Behavior And Communication

Instructions:

Answer 29 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. They feel you understand.
38%
Reflective
Own statements
Agreeing assertively

2. Violates own rights
Learned skill
Own statements
Passive Communication
Quit telling and start asking!

3. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?
Reflective
Focus on solutions
Agreeing assertively
Shifting from content to process

4. Concurring with the critics argument without becoming defensive or aggreeing to change.
Aggressive Communication
Clouding/fogging
What do you want?
Delaying assertively

5. Assuming responsiblity for...
Own statements
Assertive
Focus on solutions
Passive

6. Choose your...

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7. Accepting negative aspects about oneself. admitting where an error has been made.
Inquiring assertively
Rephrasing
Agreeing assertively
Defusing

8. Responding assertively with irony
Clouding/fogging
7%
Sarcasm
Defusing

9. Putting off further discussion with an angry individual until he or she is calmer
Positive
Message - E.g. Remember the keys - not don't forget the keys
Defusing
Passive Communication

10. Intention - Expression - Position
Clouding/fogging
Active Listening
Defusing
Delaying assertively

11. Stand up for...
Basic Human rights
Delaying assertively
7%
Message - E.g. Remember the keys - not don't forget the keys

12. Respects everyones rights
Passive Aggressive Communication
Assertive
38%
Responding as a broken record

13. Putting off further discussion with an angry individual until he or she is calmer
Shifting from content to process
Active Listening
Delaying assertively
Quit telling and start asking!

14. Communication is what percentage visual?
55%
Passive Aggressive Communication
Quit telling and start asking!
Own statements

15. Violates everyones rights
Passive Aggressive Communication
Shifting from content to process
Inquiring assertively
Passive

16. Repeating in a calm voice what is wanted.
Assertive
Own statements
Responding as a broken record
55%

17. Communication is what percentage words we use?
Basic Human rights
7%
Passive Aggressive Communication
Active Listening

18. Assertive is not natural - it is a ...
Assertive
Active Listening
38%
Learned skill

19. Communication is what percentage audio?
Agreeing assertively
Active Listening
Passive Communication
38%

20. To be assertive quit focusing on what?
Assertive
Responding as a broken record
The problem. Focus on the solution
1 in 7

21. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions
Focus on solutions
Active Listening
Passive
Sarcasm

22. What are 2 ways to be assertive?
Passive
Learned skill
Quit telling and start asking!
Positive

23. Humans hear _______ words
Own statements
1 in 7
Focus on solutions
55%

24. Violates others' rights
Sarcasm
Active Listening
Assertive
Aggressive Communication

25. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.
Inquiring assertively
7%
Shifting from content to process
Focus on solutions

26. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.
Assertive
Message - E.g. Remember the keys - not don't forget the keys
Rephrasing
Defusing

27. Say this often
What do you want?
Basic Human rights
Learned skill
Active Listening

28. Humans only process in the...
Positive
55%
Active Listening
Basic Human rights

29. Seeking additional info about critical statements.
Inquiring assertively
Reflective
Message - E.g. Remember the keys - not don't forget the keys
Active Listening