Test your basic knowledge |

Assertive Behavior And Communication

Subject : soft-skills
Instructions:
  • Answer 29 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To be assertive quit focusing on what?






2. Humans only process in the...






3. Communication is what percentage audio?






4. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.






5. They feel you understand.






6. Concurring with the critics argument without becoming defensive or aggreeing to change.






7. Accepting negative aspects about oneself. admitting where an error has been made.






8. Violates own rights






9. What are 2 ways to be assertive?






10. Putting off further discussion with an angry individual until he or she is calmer






11. Responding assertively with irony






12. Violates everyones rights






13. Say this often






14. Respects everyones rights






15. Communication is what percentage visual?






16. Assertive is not natural - it is a ...






17. Seeking additional info about critical statements.






18. Repeating in a calm voice what is wanted.






19. Assuming responsiblity for...






20. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions






21. Intention - Expression - Position






22. Humans hear _______ words






23. Choose your...


24. Putting off further discussion with an angry individual until he or she is calmer






25. Violates others' rights






26. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?






27. Stand up for...






28. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.






29. Communication is what percentage words we use?