Test your basic knowledge |

Assertive Behavior And Communication

Subject : soft-skills
Instructions:
  • Answer 29 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Putting off further discussion with an angry individual until he or she is calmer






2. Putting off further discussion with an angry individual until he or she is calmer






3. Stand up for...






4. Communication is what percentage visual?






5. Humans only process in the...






6. Choose your...

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7. Accepting negative aspects about oneself. admitting where an error has been made.






8. Seeking additional info about critical statements.






9. Respects everyones rights






10. To be assertive quit focusing on what?






11. What are 2 ways to be assertive?






12. Concurring with the critics argument without becoming defensive or aggreeing to change.






13. Communication is what percentage audio?






14. Intention - Expression - Position






15. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.






16. Violates others' rights






17. Say this often






18. Humans hear _______ words






19. They feel you understand.






20. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?






21. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions






22. Communication is what percentage words we use?






23. Violates own rights






24. Assertive is not natural - it is a ...






25. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.






26. Violates everyones rights






27. Assuming responsiblity for...






28. Responding assertively with irony






29. Repeating in a calm voice what is wanted.