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Assertive Behavior And Communication

Subject : soft-skills
  • Answer 29 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Humans hear _______ words

2. Violates others' rights

3. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.

4. Respects everyones rights

5. To be assertive quit focusing on what?

6. Communication is what percentage words we use?

7. Choose your...

8. Say this often

9. Assertive is not natural - it is a ...

10. Communication is what percentage visual?

11. Seeking additional info about critical statements.

12. Responding assertively with irony

13. Intention - Expression - Position

14. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?

15. Accepting negative aspects about oneself. admitting where an error has been made.

16. Stand up for...

17. What are 2 ways to be assertive?

18. Violates everyones rights

19. Putting off further discussion with an angry individual until he or she is calmer

20. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.

21. Assuming responsiblity for...

22. They feel you understand.

23. Repeating in a calm voice what is wanted.

24. Communication is what percentage audio?

25. Violates own rights

26. Putting off further discussion with an angry individual until he or she is calmer

27. Concurring with the critics argument without becoming defensive or aggreeing to change.

28. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions

29. Humans only process in the...