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Assertive Behavior And Communication

Subject : soft-skills
  • Answer 29 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Putting off further discussion with an angry individual until he or she is calmer

2. Humans hear _______ words

3. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.

4. Respects everyones rights

5. Choose your...

6. Humans only process in the...

7. Assertive is not natural - it is a ...

8. Accepting negative aspects about oneself. admitting where an error has been made.

9. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions

10. Responding assertively with irony

11. Violates others' rights

12. Communication is what percentage audio?

13. Seeking additional info about critical statements.

14. They feel you understand.

15. What are 2 ways to be assertive?

16. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?

17. Concurring with the critics argument without becoming defensive or aggreeing to change.

18. Say this often

19. Communication is what percentage visual?

20. Intention - Expression - Position

21. To be assertive quit focusing on what?

22. Assuming responsiblity for...

23. Violates everyones rights

24. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.

25. Stand up for...

26. Violates own rights

27. Repeating in a calm voice what is wanted.

28. Putting off further discussion with an angry individual until he or she is calmer

29. Communication is what percentage words we use?