Test your basic knowledge |

Assertive Behavior And Communication

Subject : soft-skills
Instructions:
  • Answer 29 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.






2. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?






3. Intention - Expression - Position






4. Communication is what percentage words we use?






5. Stand up for...






6. Repeating in a calm voice what is wanted.






7. Assertive is not natural - it is a ...






8. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.






9. Respects everyones rights






10. Humans hear _______ words






11. Communication is what percentage audio?






12. To be assertive quit focusing on what?






13. What are 2 ways to be assertive?






14. Say this often






15. Putting off further discussion with an angry individual until he or she is calmer






16. Violates everyones rights






17. Assuming responsiblity for...






18. Putting off further discussion with an angry individual until he or she is calmer






19. Seeking additional info about critical statements.






20. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions






21. Concurring with the critics argument without becoming defensive or aggreeing to change.






22. Accepting negative aspects about oneself. admitting where an error has been made.






23. Communication is what percentage visual?






24. They feel you understand.






25. Choose your...

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26. Humans only process in the...






27. Responding assertively with irony






28. Violates others' rights






29. Violates own rights