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Test your basic knowledge |
Assertive Behavior And Communication
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 29 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Violates others' rights
What do you want?
1 in 7
Aggressive Communication
Quit telling and start asking!
2. Communication is what percentage audio?
Active Listening
Own statements
38%
Agreeing assertively
3. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.
Rephrasing
Delaying assertively
55%
Aggressive Communication
4. Communication is what percentage visual?
Learned skill
Shifting from content to process
Basic Human rights
55%
5. Stand up for...
Passive Aggressive Communication
Delaying assertively
The problem. Focus on the solution
Basic Human rights
6. Communication is what percentage words we use?
7%
Defusing
Agreeing assertively
Inquiring assertively
7. Say this often
What do you want?
Sarcasm
55%
Focus on solutions
8. What are 2 ways to be assertive?
Quit telling and start asking!
What do you want?
Delaying assertively
Assertive
9. Responding assertively with irony
Sarcasm
What do you want?
Clouding/fogging
Active Listening
10. Putting off further discussion with an angry individual until he or she is calmer
Aggressive Communication
38%
Delaying assertively
Active Listening
11. Choose your...
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12. Intention - Expression - Position
Reflective
Passive Communication
Active Listening
Passive Aggressive Communication
13. Seeking additional info about critical statements.
1 in 7
Delaying assertively
Own statements
Inquiring assertively
14. To be assertive quit focusing on what?
Passive Communication
Sarcasm
Shifting from content to process
The problem. Focus on the solution
15. Assuming responsiblity for...
Own statements
Responding as a broken record
38%
7%
16. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?
1 in 7
Focus on solutions
Passive Aggressive Communication
Learned skill
17. They feel you understand.
Aggressive Communication
Assertive
Reflective
Sarcasm
18. Violates own rights
Active Listening
Basic Human rights
Inquiring assertively
Passive Communication
19. Humans only process in the...
55%
7%
Aggressive Communication
Positive
20. Violates everyones rights
Passive Aggressive Communication
38%
Defusing
1 in 7
21. Putting off further discussion with an angry individual until he or she is calmer
Passive
55%
Defusing
Active Listening
22. Respects everyones rights
Focus on solutions
Basic Human rights
Quit telling and start asking!
Assertive
23. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions
Passive Communication
Delaying assertively
Quit telling and start asking!
Passive
24. Concurring with the critics argument without becoming defensive or aggreeing to change.
Learned skill
7%
Clouding/fogging
Rephrasing
25. Assertive is not natural - it is a ...
Learned skill
Basic Human rights
Passive Communication
Rephrasing
26. Repeating in a calm voice what is wanted.
Delaying assertively
Defusing
Responding as a broken record
Learned skill
27. Humans hear _______ words
Message - E.g. Remember the keys - not don't forget the keys
Reflective
Responding as a broken record
1 in 7
28. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.
Defusing
Reflective
Assertive
Shifting from content to process
29. Accepting negative aspects about oneself. admitting where an error has been made.
Shifting from content to process
Aggressive Communication
Agreeing assertively
Active Listening