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Assertive Behavior And Communication

Instructions:

Answer 29 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Violates everyones rights
Sarcasm
Delaying assertively
Quit telling and start asking!
Passive Aggressive Communication

2. Violates others' rights
Clouding/fogging
Reflective
Own statements
Aggressive Communication

3. Respects everyones rights
Basic Human rights
Assertive
Quit telling and start asking!
Shifting from content to process

4. Seeking additional info about critical statements.
Assertive
Quit telling and start asking!
Inquiring assertively
Clouding/fogging

5. Humans only process in the...
Positive
Inquiring assertively
7%
38%

6. Accepting negative aspects about oneself. admitting where an error has been made.
Agreeing assertively
The problem. Focus on the solution
Delaying assertively
Reflective

7. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.
Shifting from content to process
Message - E.g. Remember the keys - not don't forget the keys
Inquiring assertively
38%

8. Assertive is not natural - it is a ...
Learned skill
Defusing
1 in 7
Passive

9. They feel you understand.
Quit telling and start asking!
Sarcasm
55%
Reflective

10. Responding assertively with irony
1 in 7
38%
What do you want?
Sarcasm

11. Intention - Expression - Position
Learned skill
Active Listening
Clouding/fogging
Positive

12. Concurring with the critics argument without becoming defensive or aggreeing to change.
Quit telling and start asking!
Passive Aggressive Communication
Clouding/fogging
Delaying assertively

13. Stand up for...
Passive Aggressive Communication
Own statements
Basic Human rights
Passive Communication

14. Repeating in a calm voice what is wanted.
Responding as a broken record
Agreeing assertively
Rephrasing
Basic Human rights

15. Putting off further discussion with an angry individual until he or she is calmer
Passive
The problem. Focus on the solution
Positive
Delaying assertively

16. Say this often
Aggressive Communication
Inquiring assertively
What do you want?
Assertive

17. Communication is what percentage words we use?
Passive
Basic Human rights
Own statements
7%

18. Humans hear _______ words
Defusing
1 in 7
Active Listening
Inquiring assertively

19. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?
Passive
Active Listening
Focus on solutions
Delaying assertively

20. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions
The problem. Focus on the solution
Passive
Rephrasing
Own statements

21. Communication is what percentage visual?
Inquiring assertively
Rephrasing
Focus on solutions
55%

22. Communication is what percentage audio?
What do you want?
1 in 7
38%
Aggressive Communication

23. Assuming responsiblity for...
Positive
Own statements
Defusing
Sarcasm

24. Putting off further discussion with an angry individual until he or she is calmer
Delaying assertively
Defusing
7%
Agreeing assertively

25. Violates own rights
Reflective
The problem. Focus on the solution
Passive Communication
Passive Aggressive Communication

26. To be assertive quit focusing on what?
Positive
Message - E.g. Remember the keys - not don't forget the keys
Defusing
The problem. Focus on the solution

27. What are 2 ways to be assertive?
The problem. Focus on the solution
Shifting from content to process
Quit telling and start asking!
Passive

28. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.
Positive
Rephrasing
Passive
38%

29. Choose your...

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