SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Assertive Behavior And Communication
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 29 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Putting off further discussion with an angry individual until he or she is calmer
Positive
What do you want?
Delaying assertively
55%
2. Putting off further discussion with an angry individual until he or she is calmer
Inquiring assertively
Passive Communication
55%
Defusing
3. Stand up for...
Reflective
What do you want?
Basic Human rights
Rephrasing
4. Communication is what percentage visual?
Message - E.g. Remember the keys - not don't forget the keys
55%
Focus on solutions
What do you want?
5. Humans only process in the...
Positive
Delaying assertively
Assertive
Focus on solutions
6. Choose your...
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
7. Accepting negative aspects about oneself. admitting where an error has been made.
Agreeing assertively
Message - E.g. Remember the keys - not don't forget the keys
Active Listening
Quit telling and start asking!
8. Seeking additional info about critical statements.
7%
Passive Aggressive Communication
Inquiring assertively
Learned skill
9. Respects everyones rights
Active Listening
Shifting from content to process
Agreeing assertively
Assertive
10. To be assertive quit focusing on what?
Defusing
Reflective
7%
The problem. Focus on the solution
11. What are 2 ways to be assertive?
Responding as a broken record
Passive Aggressive Communication
Assertive
Quit telling and start asking!
12. Concurring with the critics argument without becoming defensive or aggreeing to change.
Focus on solutions
Clouding/fogging
Shifting from content to process
Defusing
13. Communication is what percentage audio?
38%
55%
Defusing
Passive
14. Intention - Expression - Position
Positive
Quit telling and start asking!
Reflective
Active Listening
15. Changing the focus of communication from discussing the topic at hand to analyzing what is actually going on in the interaction.
Rephrasing
Learned skill
Own statements
Shifting from content to process
16. Violates others' rights
The problem. Focus on the solution
What do you want?
Aggressive Communication
Rephrasing
17. Say this often
What do you want?
Reflective
Focus on solutions
38%
18. Humans hear _______ words
7%
1 in 7
Active Listening
Focus on solutions
19. They feel you understand.
Reflective
Basic Human rights
Own statements
1 in 7
20. Where are you now? Where do you need to go? What are the action steps?How can this be prevented in the future?
Defusing
Passive
Clouding/fogging
Focus on solutions
21. Tries to avoid any conflict with others - but may feel frustrated and anxious - Frequently says 'I'm sorry' - Has trouble expressing personal feelings or opinions
Agreeing assertively
Focus on solutions
Passive
Inquiring assertively
22. Communication is what percentage words we use?
7%
Basic Human rights
Assertive
Sarcasm
23. Violates own rights
Passive Communication
Assertive
Rephrasing
Shifting from content to process
24. Assertive is not natural - it is a ...
Learned skill
Passive Communication
Passive
Delaying assertively
25. Demonstrates that you listened. Rephrasing their point in your own words - using several of their phrases.
Rephrasing
Positive
Basic Human rights
Shifting from content to process
26. Violates everyones rights
Shifting from content to process
What do you want?
Focus on solutions
Passive Aggressive Communication
27. Assuming responsiblity for...
Clouding/fogging
38%
Own statements
Passive Aggressive Communication
28. Responding assertively with irony
Responding as a broken record
Positive
Own statements
Sarcasm
29. Repeating in a calm voice what is wanted.
7%
Reflective
Responding as a broken record
Passive