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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Movements/gestures that vary between cultures more than eye contact.
Emblem - illustrators - regulators - adaptors
Ambiguous Words
Competing
Expectations - teamwork - trust
2. Ways to maintain effective relationships.
Expectations - teamwork - trust
Social Distance
Moral Rights
Evaluating
3. Culture found in the east.
Listening
Collectivist
Dealing with Personal barriers
Unethical traps
4. Steps in Communication
Hidden Style
Communication Style
Pictograms
Stimulus - motivation - encoding - code - decoding - feedback
5. The act of receiving information through the ears.
Collaborating
Non-verbal communication
Hearing
Facial expressions
6. Trust is weak - members feel awkward and it becomes personal.
Accommodating
Communication Style
Stimulus - motivation - encoding - code - decoding - feedback
Affective Conflict
7. Non-verbal signals
Individualistic vs. collectivist - low context vs. high contex
Hand gestures - posture - clothing - time - etc.
Adaptors
Compromising
8. Actions - gestures - appearance - etc.
Visual Communication
Dealing with Personal barriers
Sensing
Evaluating
9. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Speech
Hidden Style
Blind Style
Intimate - personal - social - public
10. Clarify meanings and sustaining conversation.
Dealing with Semantic Barrier
Compromising
Hearing
Technical - formal - informal
11. Time is a tool to be used in building/maintaining relationships.
Blind Style
Regulators
Polychromatic View
verbal - vocal - visual
12. Rules are stated and known - but not the reasons.
Telecommunication
Dealing with Personal barriers
verbal - vocal - visual
Formal
13. Types of frame of reference.
Technical - formal - informal
Hand gestures - posture - clothing - time - etc.
Justice
Cognitive and Affective
14. Types of conflict.
Hidden Style
Cognitive and Affective
Collectivist
Low Context
15. Taking appropriate action on the message (feedback)
Collectivist
Interpreting
Intimate - personal - social - public
Responding
16. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Eye contact
Competing
Hand gestures - posture - clothing - time - etc.
Closed - blind - hidden - open
17. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Telecommunication
Sensing - interpreting - evaluating - responding - remembering.
Public Distance
Visual Communication
18. Most common conflict resolution for blind style communicators.
Monochromatic View
Unethical traps
Public Distance
Competing
19. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Physical Enviroment
Adaptors
Traditional - human relations - human resources - systems/contingency - transformational
Active Listening
20. Assign meaning to the message (internalize)
Avoiding
Communication Style
Polychromatic View
Interpreting
21. Major models of communication
Listening
Adaptors
Practical
Traditional - human relations - human resources - systems/contingency - transformational
22. Touching- 18 inches: private use.
Remembering
Communication
Intimate Space
Telecommunication
23. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Pictograms
Intimate - personal - social - public
Listening
Accommodating
24. The process of internalizing and heeding information.
Listening
Hidden Style
High Context
Closed - blind - hidden - open
25. Time is a resource to be rationed and controlled.
Dealing with Gender Barrier
Monochromatic View
Unethical traps
Emblem - illustrators - regulators - adaptors
26. Depends on the sender; words matter.
Technical
Non-verbal communication
Eye contact
Low Context
27. Culture found in the west.
Hearing
Petroglyphs
Monochromatic View
Individualistic
28. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Utilitarian - moral rights - justice - practical
Open Style
Regulators
Visual Communication
29. Intentional or unintentional movements/gestures that control the flow of conversation.
Monochromatic and Polychromatic
Regulators
Facial expressions
Intimate Space
30. Most common conflict resolution for open style communicators.
Remembering
Feedback and disclosure
Collaborating
verbal - vocal - visual
31. Four barriers that keep us from listening.
Traditional - human relations - human resources - systems/contingency - transformational
Formal
Immediacy Behaviors
Physical - Personal - Semantic - Gender
32. Overcome them and keep them in check.
Hearing
Unethical traps
Ideograms
Dealing with Personal barriers
33. Different behaviors which increase closeness - familiarity - and relationship.
Dealing with Personal barriers
Immediacy Behaviors
Monochromatic and Polychromatic
Closed - blind - hidden - open
34. Most common conflict resolution for closed style communicators.
Traditional - human relations - human resources - systems/contingency - transformational
Cave Paintings
Avoiding
Low Context
35. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Practical
Active Listening
Speech
Formal
36. Depends on the receiver; context matters.
Compromising
Verbal Communication
High Context
Informal
37. Provide fair and equal treatment for all individuals and groups involved.
Unethical traps
Monochromatic View
Collectivist
Justice
38. People usually believe what they see over what they hear.
Ambiguous Words
Interpreting
Utilitarian - moral rights - justice - practical
Blind Style
39. Non-verbal communication is based on what two elements?
Evaluating
Frame of reference and cultural background
Non-verbal communication
Collaborating
40. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
verbal - vocal - visual
Technical
Cave Paintings
Collectivist
41. Choosing which stimulus to focus on (intake)
Sensing
Utilitarian - moral rights - justice - practical
Immediacy Behaviors
Interpreting
42. 4 styles of communication
Moral Rights
Closed - blind - hidden - open
Petroglyphs show pictures and pictograms tell stories.
Monochromatic and Polychromatic
43. Illustrations which represent a more abstract idea/concept.
Ideograms
Writing
Visual Communication
Competing
44. Create the greatest good for the greatest amount of people
Frame of reference and cultural background
Illustrators
Utilitarian
Technical - formal - informal
45. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Communication
Utilitarian - moral rights - justice - practical
Emblem - illustrators - regulators - adaptors
Individualistic
46. 2 types of cultural differences
Telecommunication
Pictograms
Public Distance
Individualistic vs. collectivist - low context vs. high contex
47. Intentional movements/gestures with a specific meaning.
Hearing
Emblem
Feedback and disclosure
Sensing - interpreting - evaluating - responding - remembering.
48. Necessity - relativity - rationalization - self-deception - end goal - greed
Interpreting
Unethical traps
70% of all communication
Utilitarian - moral rights - justice - practical
49. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Sensing - interpreting - evaluating - responding - remembering.
Communication Ethics
Cave Paintings
Petroglyphs
50. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Emblem
Utilitarian
Hidden Style
Avoiding - accommodating - compromising - competing - collaborating.