Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Decide which parts of the message are worth remembering.






2. Illustrations which represent a more abstract idea/concept.






3. Self-control and focus on the message.






4. Non-verbal communication is based on what two elements?






5. Habitual movements/gestures used in times of stress.






6. Major models of communication






7. Tone of voice






8. Assign meaning to the message (internalize)






9. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






10. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






11. Ethical Rules






12. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






13. Taking appropriate action on the message (feedback)






14. Time is a resource to be rationed and controlled.






15. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






16. 12 feet +: Generally only for "speaker-listener" situations.






17. People usually believe what they see over what they hear.






18. Protect people's fundamental or inalienable rights. (the golden rule)






19. Four barriers that keep us from listening.






20. 2nd choice conflict resolution for all types of communicators.






21. Depends on the receiver; context matters.






22. Choosing which stimulus to focus on (intake)






23. Increase our understanding and relate to the other sex differently.






24. Culture found in the east.






25. Create the greatest good for the greatest amount of people






26. Types of communication






27. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






28. Written or spoken word






29. Understanding listening stages






30. Rules are stated and known - but not the reasons.






31. The act of receiving information through the ears.






32. Most common conflict resolution for open style communicators.






33. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






34. 2 types of cultural differences






35. Easy to communicate to society because the typical person would find them acceptable.






36. Depends on the sender; words matter.






37. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






38. Touching- 18 inches: private use.






39. Difference between petroglyphs and pictograms.






40. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






41. Your communication style is based on these two things.






42. 18 inches- 4 feet: close friends/colleagues.






43. Most common conflict resolution for closed style communicators.






44. Ways to maintain effective relationships.






45. Actions - gestures - appearance - etc.






46. Universal - cross cultural non-verbal communication.






47. Based on ideas - objective. Ideas are separate than the person.






48. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






49. Rules and reasons for communication - known and easily stated.






50. Overcome them and keep them in check.