Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Self-control and focus on the message.






2. Depends on the sender; words matter.






3. Clarify meanings and sustaining conversation.






4. Culture found in the west.






5. Most common conflict resolution for blind style communicators.






6. Written or spoken word






7. 12 feet +: Generally only for "speaker-listener" situations.






8. Assign meaning to the message (internalize)






9. Choosing which stimulus to focus on (intake)






10. Types of conflict.






11. Major models of communication






12. Actions - gestures - appearance - etc.






13. Difference between petroglyphs and pictograms.






14. Based on ideas - objective. Ideas are separate than the person.






15. Most common conflict resolution for hidden style communicators.






16. Understanding listening stages






17. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






18. Types of conflict resolution.






19. Views of time.






20. Steps in Communication






21. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






22. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






23. Develop your own opinion about the message (process)






24. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






25. Time is a resource to be rationed and controlled.






26. Intentional movements/gestures with a specific meaning.






27. The process of internalizing and heeding information.






28. Habitual movements/gestures used in times of stress.






29. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






30. Trust is weak - members feel awkward and it becomes personal.






31. People usually believe what they see over what they hear.






32. Different behaviors which increase closeness - familiarity - and relationship.






33. Protect people's fundamental or inalienable rights. (the golden rule)






34. Lengths of personal space.






35. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






36. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






37. Culture found in the east.






38. Illustrations which represent a more abstract idea/concept.






39. All intentional and unintentional messages that are not written - spoken - or sounded.






40. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






41. Tone of voice






42. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






43. 2 types of cultural differences






44. Time is a tool to be used in building/maintaining relationships.






45. Rules and reasons for communication - known and easily stated.






46. Most common conflict resolution for open style communicators.






47. Non-verbal communication is based on what two elements?






48. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






49. 4 styles of communication






50. Intentional or unintentional movements/gestures that control the flow of conversation.