Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Types of communication






2. Habitual movements/gestures used in times of stress.






3. 2 types of cultural differences






4. Non-verbal signals






5. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






6. Ethical Rules






7. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






8. Intentional or unintentional movements/gestures that control the flow of conversation.






9. Written or spoken word






10. Touching- 18 inches: private use.






11. Steps in Communication






12. Four barriers that keep us from listening.






13. Time is a resource to be rationed and controlled.






14. Views of time.






15. Protect people's fundamental or inalienable rights. (the golden rule)






16. Your communication style is based on these two things.






17. Intentional movements/gestures that add to or clarify verbal meaning.






18. Develop your own opinion about the message (process)






19. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






20. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






21. Universal - cross cultural non-verbal communication.






22. Intentional movements/gestures with a specific meaning.






23. Depends on the sender; words matter.






24. People usually believe what they see over what they hear.






25. 12 feet +: Generally only for "speaker-listener" situations.






26. Most common conflict resolution for hidden style communicators.






27. Time is a tool to be used in building/maintaining relationships.






28. Types of conflict resolution.






29. Decide which parts of the message are worth remembering.






30. Choosing which stimulus to focus on (intake)






31. Understanding listening stages






32. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






33. Self-control and focus on the message.






34. Non-verbal communication is based on what two elements?






35. Assign meaning to the message (internalize)






36. Most common conflict resolution for closed style communicators.






37. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






38. Major models of communication






39. 4 styles of communication






40. Most common conflict resolution for open style communicators.






41. Different behaviors which increase closeness - familiarity - and relationship.






42. Depends on the receiver; context matters.






43. Clarify meanings and sustaining conversation.






44. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






45. Overcome them and keep them in check.






46. Taking appropriate action on the message (feedback)






47. Easy to communicate to society because the typical person would find them acceptable.






48. Rules are stated and known - but not the reasons.






49. Provide fair and equal treatment for all individuals and groups involved.






50. Rules and reasons for communication - known and easily stated.