Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






2. Intentional or unintentional movements/gestures that control the flow of conversation.






3. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






4. Lengths of personal space.






5. Provide fair and equal treatment for all individuals and groups involved.






6. Trust is weak - members feel awkward and it becomes personal.






7. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






8. 4 styles of communication






9. Types of communication






10. Protect people's fundamental or inalienable rights. (the golden rule)






11. Choosing which stimulus to focus on (intake)






12. Rules are stated and known - but not the reasons.






13. Understanding listening stages






14. Most common conflict resolution for hidden style communicators.






15. All intentional and unintentional messages that are not written - spoken - or sounded.






16. Overcome them and keep them in check.






17. Major models of communication






18. Tone of voice






19. 18 inches- 4 feet: close friends/colleagues.






20. The act of receiving information through the ears.






21. Assign meaning to the message (internalize)






22. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






23. 2nd choice conflict resolution for all types of communicators.






24. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






25. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






26. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






27. Time is a tool to be used in building/maintaining relationships.






28. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






29. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






30. Culture found in the west.






31. Decide which parts of the message are worth remembering.






32. Depends on the sender; words matter.






33. Four barriers that keep us from listening.






34. Depends on the receiver; context matters.






35. Actions - gestures - appearance - etc.






36. Necessity - relativity - rationalization - self-deception - end goal - greed






37. Ways to maintain effective relationships.






38. Movements/gestures that vary between cultures more than eye contact.






39. Types of conflict.






40. Habitual movements/gestures used in times of stress.






41. Ethical Rules






42. Rules and reasons for communication - known and easily stated.






43. Develop your own opinion about the message (process)






44. Most common conflict resolution for closed style communicators.






45. Create the greatest good for the greatest amount of people






46. 12 feet +: Generally only for "speaker-listener" situations.






47. Different behaviors which increase closeness - familiarity - and relationship.






48. Most common conflict resolution for blind style communicators.






49. Steps in Communication






50. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)