Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Time is a resource to be rationed and controlled.






2. Your communication style is based on these two things.






3. Touching- 18 inches: private use.






4. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






5. Most common conflict resolution for closed style communicators.






6. Provide fair and equal treatment for all individuals and groups involved.






7. Most common conflict resolution for hidden style communicators.






8. The act of receiving information through the ears.






9. Different behaviors which increase closeness - familiarity - and relationship.






10. Views of time.






11. Assign meaning to the message (internalize)






12. Ethical Rules






13. Intentional movements/gestures that add to or clarify verbal meaning.






14. The process of internalizing and heeding information.






15. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






16. Rules and reasons for communication - known and easily stated.






17. Trust is weak - members feel awkward and it becomes personal.






18. Lengths of personal space.






19. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






20. Steps in Communication






21. Types of conflict.






22. People usually believe what they see over what they hear.






23. 2nd choice conflict resolution for all types of communicators.






24. Protect people's fundamental or inalienable rights. (the golden rule)






25. Most common conflict resolution for blind style communicators.






26. Universal - cross cultural non-verbal communication.






27. Easy to communicate to society because the typical person would find them acceptable.






28. Movements/gestures that vary between cultures more than eye contact.






29. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






30. Habitual movements/gestures used in times of stress.






31. 2 types of cultural differences






32. Understanding listening stages






33. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






34. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






35. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






36. Non-verbal signals






37. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






38. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






39. Intentional movements/gestures with a specific meaning.






40. Culture found in the east.






41. Depends on the receiver; context matters.






42. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






43. Self-control and focus on the message.






44. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






45. 18 inches- 4 feet: close friends/colleagues.






46. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






47. Time is a tool to be used in building/maintaining relationships.






48. 4 styles of communication






49. Written or spoken word






50. Depends on the sender; words matter.