Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Decide which parts of the message are worth remembering.






2. Depends on the receiver; context matters.






3. Views of time.






4. Rules are stated and known - but not the reasons.






5. People usually believe what they see over what they hear.






6. Increase our understanding and relate to the other sex differently.






7. Major models of communication






8. Overcome them and keep them in check.






9. Culture found in the east.






10. Intentional movements/gestures with a specific meaning.






11. Movements/gestures that vary between cultures more than eye contact.






12. Necessity - relativity - rationalization - self-deception - end goal - greed






13. Habitual movements/gestures used in times of stress.






14. Protect people's fundamental or inalienable rights. (the golden rule)






15. Lengths of personal space.






16. Intentional movements/gestures that add to or clarify verbal meaning.






17. Ethical Rules






18. 2nd choice conflict resolution for all types of communicators.






19. Provide fair and equal treatment for all individuals and groups involved.






20. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






21. Different behaviors which increase closeness - familiarity - and relationship.






22. Most common conflict resolution for open style communicators.






23. Non-verbal communication






24. Assign meaning to the message (internalize)






25. Touching- 18 inches: private use.






26. Develop your own opinion about the message (process)






27. The process of internalizing and heeding information.






28. Based on ideas - objective. Ideas are separate than the person.






29. 18 inches- 4 feet: close friends/colleagues.






30. Rules and reasons for communication - known and easily stated.






31. 2 types of cultural differences






32. The act of receiving information through the ears.






33. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






34. Ways to maintain effective relationships.






35. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






36. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






37. Universal - cross cultural non-verbal communication.






38. 12 feet +: Generally only for "speaker-listener" situations.






39. Depends on the sender; words matter.






40. Clarify meanings and sustaining conversation.






41. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






42. Choosing which stimulus to focus on (intake)






43. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






44. Tone of voice






45. Steps in Communication






46. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






47. Intentional or unintentional movements/gestures that control the flow of conversation.






48. Create the greatest good for the greatest amount of people






49. Easy to communicate to society because the typical person would find them acceptable.






50. 4 styles of communication