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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Avoiding
Adaptors
Cave Paintings
Unethical traps
2. Non-verbal communication is based on what two elements?
Frame of reference and cultural background
Closed - blind - hidden - open
Personal Space
Collaborating
3. Understanding listening stages
Practical
Unethical traps
Sensing - interpreting - evaluating - responding - remembering.
Evaluating
4. Types of frame of reference.
Utilitarian - moral rights - justice - practical
Emblem
Active Listening
Technical - formal - informal
5. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Utilitarian - moral rights - justice - practical
Accommodating
Individualistic
Telecommunication
6. Taking appropriate action on the message (feedback)
Practical
Hidden Style
Hearing
Responding
7. Tone of voice
Physical Enviroment
Active Listening
Vocal Communication
Eye contact
8. All intentional and unintentional messages that are not written - spoken - or sounded.
Non-verbal communication
verbal - vocal - visual
Closed Style
Physical - Personal - Semantic - Gender
9. Time is a tool to be used in building/maintaining relationships.
Polychromatic View
Dealing with Gender Barrier
Illustrators
Monochromatic View
10. Overcome them and keep them in check.
Dealing with Personal barriers
Technical
Frame of reference and cultural background
Avoiding
11. Develop your own opinion about the message (process)
Verbal Communication
Evaluating
70% of all communication
Petroglyphs show pictures and pictograms tell stories.
12. Movements/gestures that vary between cultures more than eye contact.
Emblem - illustrators - regulators - adaptors
Collectivist
Practical
Informal
13. Necessity - relativity - rationalization - self-deception - end goal - greed
Immediacy Behaviors
Unethical traps
Feedback and disclosure
Non-verbal communication
14. Non-verbal communication
Dealing with Personal barriers
Feedback and disclosure
Responding
70% of all communication
15. Culture found in the east.
Collectivist
Communication Style
Intimate - personal - social - public
Emblem - illustrators - regulators - adaptors
16. Protect people's fundamental or inalienable rights. (the golden rule)
Adaptors
Eye contact
Moral Rights
Physical Enviroment
17. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Communication Ethics
Frame of reference and cultural background
Pictograms
Collaborating
18. Types of conflict.
Intimate - personal - social - public
Pictograms
Cognitive and Affective
Closed Style
19. Assign meaning to the message (internalize)
Speech
70% of all communication
Cave Paintings
Interpreting
20. Most common conflict resolution for closed style communicators.
Practical
Avoiding
Writing
Communication
21. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Social Distance
Closed - blind - hidden - open
Affective Conflict
Feedback and disclosure
22. Types of conflict resolution.
Pictograms
Communication Style
Avoiding - accommodating - compromising - competing - collaborating.
Writing
23. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Regulators
Informal
Non-verbal communication
Formal
24. Most common conflict resolution for blind style communicators.
Competing
Compromising
Practical
Moral Rights
25. 4 styles of communication
Closed - blind - hidden - open
Accommodating
Utilitarian
Verbal Communication
26. Non-verbal signals
Informal
Hand gestures - posture - clothing - time - etc.
Frame of reference and cultural background
verbal - vocal - visual
27. Easy to communicate to society because the typical person would find them acceptable.
Public Distance
Communication
Practical
Avoiding
28. Trust is weak - members feel awkward and it becomes personal.
Illustrators
Non-verbal communication
Eye contact
Affective Conflict
29. 12 feet +: Generally only for "speaker-listener" situations.
Intimate Space
Petroglyphs show pictures and pictograms tell stories.
Interpreting
Public Distance
30. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Physical - Personal - Semantic - Gender
Sensing - interpreting - evaluating - responding - remembering.
Physical Enviroment
Communication
31. Rules and reasons for communication - known and easily stated.
Hearing
Petroglyphs show pictures and pictograms tell stories.
Technical
Affective Conflict
32. Steps in Communication
Telecommunication
Stimulus - motivation - encoding - code - decoding - feedback
Hearing
Expectations - teamwork - trust
33. Time is a resource to be rationed and controlled.
Unethical traps
Collaborating
Interpreting
Monochromatic View
34. Create the greatest good for the greatest amount of people
Eye contact
Utilitarian
Closed - blind - hidden - open
verbal - vocal - visual
35. Most common conflict resolution for hidden style communicators.
Emblem
Traditional - human relations - human resources - systems/contingency - transformational
Individualistic
Accommodating
36. Four barriers that keep us from listening.
Physical - Personal - Semantic - Gender
Responding
Active Listening
Communication Ethics
37. The process of internalizing and heeding information.
Individualistic vs. collectivist - low context vs. high contex
Cognitive Conflict
Listening
Accommodating
38. Intentional movements/gestures with a specific meaning.
Listening
Emblem
Hearing
Physical - Personal - Semantic - Gender
39. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Moral Rights
Intimate - personal - social - public
Stimulus - motivation - encoding - code - decoding - feedback
Closed Style
40. Increase our understanding and relate to the other sex differently.
Hidden Style
Unethical traps
Dealing with Gender Barrier
Physical Enviroment
41. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Active Listening
Monochromatic View
Dealing with Gender Barrier
Facial expressions
42. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Communication Style
Social Distance
Low Context
Ambiguous Words
43. 2nd choice conflict resolution for all types of communicators.
Technical - formal - informal
Vocal Communication
Individualistic
Compromising
44. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Traditional - human relations - human resources - systems/contingency - transformational
Hidden Style
Communication
Compromising
45. Major models of communication
Open Style
Pictograms
Traditional - human relations - human resources - systems/contingency - transformational
Individualistic vs. collectivist - low context vs. high contex
46. Universal - cross cultural non-verbal communication.
Expectations - teamwork - trust
Closed - blind - hidden - open
Facial expressions
Intimate - personal - social - public
47. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Writing
Closed - blind - hidden - open
Practical
Physical Enviroment
48. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Dealing with Semantic Barrier
Blind Style
Ambiguous Words
Monochromatic and Polychromatic
49. Illustrations which represent a more abstract idea/concept.
Collaborating
Avoiding - accommodating - compromising - competing - collaborating.
Ideograms
Communication Ethics
50. Actions - gestures - appearance - etc.
Visual Communication
Active Listening
Non-verbal communication
Social Distance