Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






2. 18 inches- 4 feet: close friends/colleagues.






3. Ways to maintain effective relationships.






4. Decide which parts of the message are worth remembering.






5. Based on ideas - objective. Ideas are separate than the person.






6. Increase our understanding and relate to the other sex differently.






7. Ethical Rules






8. Necessity - relativity - rationalization - self-deception - end goal - greed






9. Taking appropriate action on the message (feedback)






10. Intentional or unintentional movements/gestures that control the flow of conversation.






11. Movements/gestures that vary between cultures more than eye contact.






12. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






13. Rules and reasons for communication - known and easily stated.






14. Choosing which stimulus to focus on (intake)






15. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






16. Types of conflict.






17. Culture found in the east.






18. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






19. Habitual movements/gestures used in times of stress.






20. Provide fair and equal treatment for all individuals and groups involved.






21. Types of conflict resolution.






22. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






23. Touching- 18 inches: private use.






24. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






25. Non-verbal communication






26. Overcome them and keep them in check.






27. Easy to communicate to society because the typical person would find them acceptable.






28. Time is a tool to be used in building/maintaining relationships.






29. The act of receiving information through the ears.






30. Understanding listening stages






31. People usually believe what they see over what they hear.






32. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






33. Trust is weak - members feel awkward and it becomes personal.






34. Most common conflict resolution for open style communicators.






35. Universal - cross cultural non-verbal communication.






36. Four barriers that keep us from listening.






37. Develop your own opinion about the message (process)






38. The process of internalizing and heeding information.






39. Depends on the receiver; context matters.






40. Different behaviors which increase closeness - familiarity - and relationship.






41. Steps in Communication






42. Tone of voice






43. Actions - gestures - appearance - etc.






44. 2 types of cultural differences






45. Depends on the sender; words matter.






46. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






47. Intentional movements/gestures with a specific meaning.






48. Rules are stated and known - but not the reasons.






49. Your communication style is based on these two things.






50. Most common conflict resolution for hidden style communicators.