Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Ethical Rules

2. Intentional movements/gestures that add to or clarify verbal meaning.

3. Non-verbal communication

4. Develop your own opinion about the message (process)

5. 4 styles of communication

6. Rules and reasons for communication - known and easily stated.

7. The process of internalizing and heeding information.

8. Taking appropriate action on the message (feedback)

9. Written or spoken word

10. Self-control and focus on the message.

11. Types of conflict resolution.

12. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.

13. Choosing which stimulus to focus on (intake)

14. Your communication style is based on these two things.

15. Non-verbal communication is based on what two elements?

16. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.

17. Types of frame of reference.

18. Tone of voice

19. Trust is weak - members feel awkward and it becomes personal.

20. Touching- 18 inches: private use.

21. Types of communication

22. Most common conflict resolution for closed style communicators.

23. Assign meaning to the message (internalize)

24. Intentional or unintentional movements/gestures that control the flow of conversation.

25. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.

26. Most common conflict resolution for blind style communicators.

27. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.

28. Based on ideas - objective. Ideas are separate than the person.

29. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.

30. 2nd choice conflict resolution for all types of communicators.

31. Major models of communication

32. Illustrations which represent a more abstract idea/concept.

33. Create the greatest good for the greatest amount of people

34. Time is a tool to be used in building/maintaining relationships.

35. Depends on the sender; words matter.

36. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)

37. Lengths of personal space.

38. Steps in Communication

39. 2 types of cultural differences

40. All intentional and unintentional messages that are not written - spoken - or sounded.

41. Universal - cross cultural non-verbal communication.

42. 12 feet +: Generally only for "speaker-listener" situations.

43. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.

44. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.

45. Intentional movements/gestures with a specific meaning.

46. Necessity - relativity - rationalization - self-deception - end goal - greed

47. Understanding listening stages

48. People usually believe what they see over what they hear.

49. Most common conflict resolution for open style communicators.

50. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -