Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Movements/gestures that vary between cultures more than eye contact.






2. Types of conflict resolution.






3. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






4. Non-verbal communication






5. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






6. Clarify meanings and sustaining conversation.






7. Depends on the sender; words matter.






8. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






9. Ethical Rules






10. Views of time.






11. Time is a resource to be rationed and controlled.






12. Trust is weak - members feel awkward and it becomes personal.






13. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






14. Self-control and focus on the message.






15. Universal - cross cultural non-verbal communication.






16. Steps in Communication






17. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






18. 2nd choice conflict resolution for all types of communicators.






19. Types of conflict.






20. Difference between petroglyphs and pictograms.






21. Intentional movements/gestures with a specific meaning.






22. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






23. Develop your own opinion about the message (process)






24. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






25. Increase our understanding and relate to the other sex differently.






26. Time is a tool to be used in building/maintaining relationships.






27. The process of internalizing and heeding information.






28. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






29. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






30. Taking appropriate action on the message (feedback)






31. Types of communication






32. Intentional or unintentional movements/gestures that control the flow of conversation.






33. Culture found in the east.






34. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






35. Tone of voice






36. Depends on the receiver; context matters.






37. The act of receiving information through the ears.






38. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






39. Most common conflict resolution for hidden style communicators.






40. Ways to maintain effective relationships.






41. Most common conflict resolution for blind style communicators.






42. Choosing which stimulus to focus on (intake)






43. 18 inches- 4 feet: close friends/colleagues.






44. Based on ideas - objective. Ideas are separate than the person.






45. Understanding listening stages






46. Habitual movements/gestures used in times of stress.






47. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






48. Types of frame of reference.






49. 4 styles of communication






50. 2 types of cultural differences