Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






2. Time is a tool to be used in building/maintaining relationships.






3. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






4. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






5. Intentional movements/gestures with a specific meaning.






6. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






7. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






8. Depends on the sender; words matter.






9. Rules and reasons for communication - known and easily stated.






10. Easy to communicate to society because the typical person would find them acceptable.






11. Most common conflict resolution for closed style communicators.






12. Non-verbal communication is based on what two elements?






13. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






14. Assign meaning to the message (internalize)






15. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






16. Clarify meanings and sustaining conversation.






17. Types of conflict resolution.






18. Types of conflict.






19. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






20. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






21. Most common conflict resolution for hidden style communicators.






22. Views of time.






23. Trust is weak - members feel awkward and it becomes personal.






24. Lengths of personal space.






25. Time is a resource to be rationed and controlled.






26. Types of frame of reference.






27. People usually believe what they see over what they hear.






28. Necessity - relativity - rationalization - self-deception - end goal - greed






29. Taking appropriate action on the message (feedback)






30. Illustrations which represent a more abstract idea/concept.






31. Develop your own opinion about the message (process)






32. Steps in Communication






33. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






34. Increase our understanding and relate to the other sex differently.






35. Movements/gestures that vary between cultures more than eye contact.






36. Most common conflict resolution for open style communicators.






37. Overcome them and keep them in check.






38. Intentional or unintentional movements/gestures that control the flow of conversation.






39. Depends on the receiver; context matters.






40. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






41. Habitual movements/gestures used in times of stress.






42. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






43. Difference between petroglyphs and pictograms.






44. Tone of voice






45. Protect people's fundamental or inalienable rights. (the golden rule)






46. All intentional and unintentional messages that are not written - spoken - or sounded.






47. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






48. Non-verbal communication






49. 2nd choice conflict resolution for all types of communicators.






50. Rules are stated and known - but not the reasons.