Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Provide fair and equal treatment for all individuals and groups involved.






2. Create the greatest good for the greatest amount of people






3. Views of time.






4. Illustrations which represent a more abstract idea/concept.






5. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






6. Types of conflict.






7. Four barriers that keep us from listening.






8. The act of receiving information through the ears.






9. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






10. Your communication style is based on these two things.






11. Taking appropriate action on the message (feedback)






12. Most common conflict resolution for blind style communicators.






13. Clarify meanings and sustaining conversation.






14. Touching- 18 inches: private use.






15. Steps in Communication






16. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






17. Develop your own opinion about the message (process)






18. 4 styles of communication






19. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






20. Increase our understanding and relate to the other sex differently.






21. Trust is weak - members feel awkward and it becomes personal.






22. Self-control and focus on the message.






23. Non-verbal communication






24. Assign meaning to the message (internalize)






25. Non-verbal communication is based on what two elements?






26. Major models of communication






27. 12 feet +: Generally only for "speaker-listener" situations.






28. Most common conflict resolution for closed style communicators.






29. Protect people's fundamental or inalienable rights. (the golden rule)






30. Overcome them and keep them in check.






31. Most common conflict resolution for hidden style communicators.






32. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






33. Choosing which stimulus to focus on (intake)






34. Rules and reasons for communication - known and easily stated.






35. Intentional movements/gestures that add to or clarify verbal meaning.






36. Ethical Rules






37. 2 types of cultural differences






38. Types of communication






39. Culture found in the east.






40. Different behaviors which increase closeness - familiarity - and relationship.






41. People usually believe what they see over what they hear.






42. 18 inches- 4 feet: close friends/colleagues.






43. Types of frame of reference.






44. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






45. The process of internalizing and heeding information.






46. Culture found in the west.






47. Lengths of personal space.






48. Intentional or unintentional movements/gestures that control the flow of conversation.






49. Rules are stated and known - but not the reasons.






50. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.