Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Difference between petroglyphs and pictograms.






2. Most common conflict resolution for closed style communicators.






3. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






4. Most common conflict resolution for open style communicators.






5. Intentional movements/gestures that add to or clarify verbal meaning.






6. Time is a resource to be rationed and controlled.






7. Assign meaning to the message (internalize)






8. Culture found in the east.






9. Intentional or unintentional movements/gestures that control the flow of conversation.






10. Types of conflict.






11. Different behaviors which increase closeness - familiarity - and relationship.






12. 18 inches- 4 feet: close friends/colleagues.






13. Touching- 18 inches: private use.






14. Decide which parts of the message are worth remembering.






15. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






16. Depends on the sender; words matter.






17. Time is a tool to be used in building/maintaining relationships.






18. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






19. Tone of voice






20. Lengths of personal space.






21. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






22. Movements/gestures that vary between cultures more than eye contact.






23. 2 types of cultural differences






24. 4 styles of communication






25. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






26. Steps in Communication






27. Habitual movements/gestures used in times of stress.






28. Major models of communication






29. Non-verbal signals






30. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






31. Rules and reasons for communication - known and easily stated.






32. Provide fair and equal treatment for all individuals and groups involved.






33. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






34. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






35. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






36. Overcome them and keep them in check.






37. Views of time.






38. Actions - gestures - appearance - etc.






39. Clarify meanings and sustaining conversation.






40. Illustrations which represent a more abstract idea/concept.






41. Most common conflict resolution for blind style communicators.






42. The process of internalizing and heeding information.






43. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






44. Ethical Rules






45. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






46. Your communication style is based on these two things.






47. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






48. Choosing which stimulus to focus on (intake)






49. Ways to maintain effective relationships.






50. Easy to communicate to society because the typical person would find them acceptable.