Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Non-verbal communication is based on what two elements?






2. Provide fair and equal treatment for all individuals and groups involved.






3. Choosing which stimulus to focus on (intake)






4. Understanding listening stages






5. Assign meaning to the message (internalize)






6. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






7. Develop your own opinion about the message (process)






8. Create the greatest good for the greatest amount of people






9. All intentional and unintentional messages that are not written - spoken - or sounded.






10. Depends on the receiver; context matters.






11. Culture found in the west.






12. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






13. Time is a resource to be rationed and controlled.






14. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






15. Written or spoken word






16. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






17. Different behaviors which increase closeness - familiarity - and relationship.






18. Intentional movements/gestures with a specific meaning.






19. Illustrations which represent a more abstract idea/concept.






20. Touching- 18 inches: private use.






21. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






22. Necessity - relativity - rationalization - self-deception - end goal - greed






23. Intentional movements/gestures that add to or clarify verbal meaning.






24. Types of conflict.






25. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






26. Clarify meanings and sustaining conversation.






27. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






28. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






29. Difference between petroglyphs and pictograms.






30. Non-verbal signals






31. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






32. Increase our understanding and relate to the other sex differently.






33. Overcome them and keep them in check.






34. People usually believe what they see over what they hear.






35. Trust is weak - members feel awkward and it becomes personal.






36. Most common conflict resolution for closed style communicators.






37. Taking appropriate action on the message (feedback)






38. 2nd choice conflict resolution for all types of communicators.






39. Protect people's fundamental or inalienable rights. (the golden rule)






40. Time is a tool to be used in building/maintaining relationships.






41. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






42. Lengths of personal space.






43. The process of internalizing and heeding information.






44. Your communication style is based on these two things.






45. Types of conflict resolution.






46. Most common conflict resolution for hidden style communicators.






47. Self-control and focus on the message.






48. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






49. 4 styles of communication






50. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.