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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Four barriers that keep us from listening.
Physical - Personal - Semantic - Gender
Closed - blind - hidden - open
Dealing with Gender Barrier
Communication
2. Habitual movements/gestures used in times of stress.
Monochromatic and Polychromatic
Adaptors
Communication Style
Visual Communication
3. Easy to communicate to society because the typical person would find them acceptable.
Pictograms
Speech
Practical
Traditional - human relations - human resources - systems/contingency - transformational
4. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Dealing with Physical barriers
Speech
Communication Ethics
Physical Enviroment
5. People usually believe what they see over what they hear.
Justice
Ambiguous Words
Individualistic vs. collectivist - low context vs. high contex
Vocal Communication
6. Most common conflict resolution for open style communicators.
Collaborating
Informal
Technical - formal - informal
Social Distance
7. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Blind Style
verbal - vocal - visual
Practical
Sensing - interpreting - evaluating - responding - remembering.
8. Touching- 18 inches: private use.
Dealing with Personal barriers
Intimate Space
Individualistic
Stimulus - motivation - encoding - code - decoding - feedback
9. 12 feet +: Generally only for "speaker-listener" situations.
Blind Style
Cognitive Conflict
Public Distance
Accommodating
10. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Cave Paintings
Individualistic
Telecommunication
Dealing with Semantic Barrier
11. Decide which parts of the message are worth remembering.
Illustrators
Competing
Emblem
Remembering
12. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Justice
Eye contact
Competing
Writing
13. Depends on the sender; words matter.
Low Context
Responding
Writing
Verbal Communication
14. Ethical Rules
Blind Style
Utilitarian - moral rights - justice - practical
Petroglyphs show pictures and pictograms tell stories.
Pictograms
15. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Intimate Space
Immediacy Behaviors
Hidden Style
Dealing with Physical barriers
16. Types of conflict.
Non-verbal communication
70% of all communication
Cognitive and Affective
Visual Communication
17. Depends on the receiver; context matters.
Utilitarian
Technical - formal - informal
High Context
Sensing - interpreting - evaluating - responding - remembering.
18. Trust is weak - members feel awkward and it becomes personal.
High Context
Feedback and disclosure
Avoiding
Affective Conflict
19. Views of time.
Petroglyphs
Monochromatic and Polychromatic
Frame of reference and cultural background
Remembering
20. Most common conflict resolution for blind style communicators.
Competing
Physical - Personal - Semantic - Gender
Ambiguous Words
Avoiding
21. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Immediacy Behaviors
Dealing with Physical barriers
verbal - vocal - visual
Communication Style
22. Develop your own opinion about the message (process)
Monochromatic and Polychromatic
Dealing with Personal barriers
Evaluating
verbal - vocal - visual
23. Lengths of personal space.
Technical - formal - informal
Visual Communication
Active Listening
Intimate - personal - social - public
24. Clarify meanings and sustaining conversation.
Eye contact
Dealing with Semantic Barrier
Competing
Illustrators
25. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Non-verbal communication
Social Distance
Unethical traps
Feedback and disclosure
26. Assign meaning to the message (internalize)
Technical
Verbal Communication
Interpreting
verbal - vocal - visual
27. Necessity - relativity - rationalization - self-deception - end goal - greed
Regulators
Unethical traps
Immediacy Behaviors
Closed - blind - hidden - open
28. 2nd choice conflict resolution for all types of communicators.
Compromising
Avoiding
Responding
Utilitarian
29. Time is a tool to be used in building/maintaining relationships.
Petroglyphs show pictures and pictograms tell stories.
Polychromatic View
Responding
Expectations - teamwork - trust
30. Types of communication
Public Distance
verbal - vocal - visual
Communication
Formal
31. Based on ideas - objective. Ideas are separate than the person.
Competing
Traditional - human relations - human resources - systems/contingency - transformational
Public Distance
Cognitive Conflict
32. Rules and reasons for communication - known and easily stated.
Cave Paintings
Collectivist
Technical
Moral Rights
33. Choosing which stimulus to focus on (intake)
Dealing with Semantic Barrier
Ideograms
Accommodating
Sensing
34. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Communication
Closed - blind - hidden - open
Practical
Intimate - personal - social - public
35. Types of frame of reference.
Evaluating
Practical
Technical - formal - informal
Sensing
36. Taking appropriate action on the message (feedback)
Responding
Emblem - illustrators - regulators - adaptors
Expectations - teamwork - trust
Dealing with Semantic Barrier
37. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Compromising
Avoiding - accommodating - compromising - competing - collaborating.
Vocal Communication
Open Style
38. All intentional and unintentional messages that are not written - spoken - or sounded.
Technical - formal - informal
Non-verbal communication
Cognitive and Affective
Utilitarian
39. Non-verbal communication
Immediacy Behaviors
Individualistic
70% of all communication
Pictograms
40. Self-control and focus on the message.
Dealing with Physical barriers
Petroglyphs
Physical - Personal - Semantic - Gender
verbal - vocal - visual
41. Create the greatest good for the greatest amount of people
Dealing with Gender Barrier
Frame of reference and cultural background
Hand gestures - posture - clothing - time - etc.
Utilitarian
42. Culture found in the west.
Low Context
Frame of reference and cultural background
Individualistic
Hand gestures - posture - clothing - time - etc.
43. Most common conflict resolution for closed style communicators.
Affective Conflict
Immediacy Behaviors
Avoiding
Cave Paintings
44. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Evaluating
Dealing with Semantic Barrier
Traditional - human relations - human resources - systems/contingency - transformational
Closed Style
45. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Dealing with Physical barriers
Petroglyphs
Avoiding - accommodating - compromising - competing - collaborating.
Dealing with Gender Barrier
46. Ways to maintain effective relationships.
Cognitive Conflict
Expectations - teamwork - trust
Active Listening
Personal Space
47. Non-verbal signals
Accommodating
Adaptors
Hand gestures - posture - clothing - time - etc.
Individualistic
48. Different behaviors which increase closeness - familiarity - and relationship.
Personal Space
Avoiding
Immediacy Behaviors
Public Distance
49. Culture found in the east.
Individualistic
Accommodating
Collectivist
Utilitarian - moral rights - justice - practical
50. Major models of communication
verbal - vocal - visual
Social Distance
Collectivist
Traditional - human relations - human resources - systems/contingency - transformational