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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Speech
Closed - blind - hidden - open
Justice
Writing
2. Time is a tool to be used in building/maintaining relationships.
Immediacy Behaviors
Visual Communication
Polychromatic View
Remembering
3. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Social Distance
Monochromatic and Polychromatic
Communication Style
Physical - Personal - Semantic - Gender
4. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Physical Enviroment
Cave Paintings
Visual Communication
Hearing
5. Intentional movements/gestures with a specific meaning.
Petroglyphs
Dealing with Personal barriers
Emblem
Listening
6. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Moral Rights
Justice
Closed - blind - hidden - open
Writing
7. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Petroglyphs
Monochromatic View
Listening
verbal - vocal - visual
8. Depends on the sender; words matter.
Blind Style
Low Context
Frame of reference and cultural background
Facial expressions
9. Rules and reasons for communication - known and easily stated.
Technical
Intimate - personal - social - public
Petroglyphs show pictures and pictograms tell stories.
Hidden Style
10. Easy to communicate to society because the typical person would find them acceptable.
Vocal Communication
Practical
Closed - blind - hidden - open
Accommodating
11. Most common conflict resolution for closed style communicators.
Avoiding
Closed Style
Low Context
Competing
12. Non-verbal communication is based on what two elements?
Collectivist
Immediacy Behaviors
Polychromatic View
Frame of reference and cultural background
13. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Technical - formal - informal
Utilitarian
Communication Ethics
Telecommunication
14. Assign meaning to the message (internalize)
Eye contact
Intimate Space
70% of all communication
Interpreting
15. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Utilitarian - moral rights - justice - practical
Traditional - human relations - human resources - systems/contingency - transformational
Justice
Communication Ethics
16. Clarify meanings and sustaining conversation.
Dealing with Semantic Barrier
Formal
Monochromatic and Polychromatic
Dealing with Gender Barrier
17. Types of conflict resolution.
Intimate Space
Utilitarian - moral rights - justice - practical
Avoiding - accommodating - compromising - competing - collaborating.
Technical - formal - informal
18. Types of conflict.
Sensing
Cave Paintings
Cognitive and Affective
Feedback and disclosure
19. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Closed Style
Public Distance
Monochromatic View
Informal
20. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Pictograms
Blind Style
High Context
Dealing with Physical barriers
21. Most common conflict resolution for hidden style communicators.
Accommodating
Petroglyphs
Cave Paintings
Personal Space
22. Views of time.
Monochromatic and Polychromatic
Adaptors
Compromising
Sensing
23. Trust is weak - members feel awkward and it becomes personal.
Affective Conflict
Writing
Moral Rights
Informal
24. Lengths of personal space.
Intimate - personal - social - public
Avoiding
Competing
Affective Conflict
25. Time is a resource to be rationed and controlled.
Competing
Monochromatic View
Collaborating
Illustrators
26. Types of frame of reference.
Technical - formal - informal
Communication Ethics
Intimate Space
Informal
27. People usually believe what they see over what they hear.
Ambiguous Words
Adaptors
Petroglyphs show pictures and pictograms tell stories.
Dealing with Physical barriers
28. Necessity - relativity - rationalization - self-deception - end goal - greed
Unethical traps
Feedback and disclosure
Closed Style
Active Listening
29. Taking appropriate action on the message (feedback)
Emblem
Formal
Illustrators
Responding
30. Illustrations which represent a more abstract idea/concept.
Ideograms
Speech
Telecommunication
Personal Space
31. Develop your own opinion about the message (process)
Evaluating
Communication Style
Justice
Petroglyphs
32. Steps in Communication
Intimate - personal - social - public
Stimulus - motivation - encoding - code - decoding - feedback
Intimate Space
Individualistic
33. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Accommodating
Frame of reference and cultural background
70% of all communication
Communication Style
34. Increase our understanding and relate to the other sex differently.
High Context
Utilitarian
Dealing with Gender Barrier
Immediacy Behaviors
35. Movements/gestures that vary between cultures more than eye contact.
Utilitarian - moral rights - justice - practical
Monochromatic View
Emblem - illustrators - regulators - adaptors
Sensing
36. Most common conflict resolution for open style communicators.
Emblem - illustrators - regulators - adaptors
Collaborating
verbal - vocal - visual
Verbal Communication
37. Overcome them and keep them in check.
Hand gestures - posture - clothing - time - etc.
Closed Style
Dealing with Personal barriers
Immediacy Behaviors
38. Intentional or unintentional movements/gestures that control the flow of conversation.
70% of all communication
Closed - blind - hidden - open
Regulators
Utilitarian - moral rights - justice - practical
39. Depends on the receiver; context matters.
Communication Style
High Context
Intimate Space
Illustrators
40. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Evaluating
Pictograms
Unethical traps
Facial expressions
41. Habitual movements/gestures used in times of stress.
verbal - vocal - visual
Stimulus - motivation - encoding - code - decoding - feedback
Adaptors
Active Listening
42. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Monochromatic View
Active Listening
Ambiguous Words
Competing
43. Difference between petroglyphs and pictograms.
Petroglyphs show pictures and pictograms tell stories.
Formal
Communication Ethics
Dealing with Gender Barrier
44. Tone of voice
Verbal Communication
Vocal Communication
Physical Enviroment
Practical
45. Protect people's fundamental or inalienable rights. (the golden rule)
Facial expressions
Moral Rights
Informal
Closed - blind - hidden - open
46. All intentional and unintentional messages that are not written - spoken - or sounded.
Monochromatic View
Listening
70% of all communication
Non-verbal communication
47. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Non-verbal communication
Physical Enviroment
Collaborating
Individualistic
48. Non-verbal communication
70% of all communication
Evaluating
Physical Enviroment
Communication Ethics
49. 2nd choice conflict resolution for all types of communicators.
Dealing with Semantic Barrier
Non-verbal communication
Evaluating
Compromising
50. Rules are stated and known - but not the reasons.
Ideograms
Writing
Formal
Adaptors