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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Remembering
Blind Style
Informal
Petroglyphs
2. Views of time.
Illustrators
Public Distance
Monochromatic and Polychromatic
Adaptors
3. Steps in Communication
Petroglyphs
Remembering
Stimulus - motivation - encoding - code - decoding - feedback
Social Distance
4. Taking appropriate action on the message (feedback)
Hearing
Visual Communication
Eye contact
Responding
5. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Immediacy Behaviors
Vocal Communication
Expectations - teamwork - trust
Closed Style
6. Provide fair and equal treatment for all individuals and groups involved.
Communication Style
Affective Conflict
Hidden Style
Justice
7. Based on ideas - objective. Ideas are separate than the person.
Cognitive Conflict
Collectivist
Non-verbal communication
Dealing with Personal barriers
8. Necessity - relativity - rationalization - self-deception - end goal - greed
Responding
Competing
Unethical traps
Emblem - illustrators - regulators - adaptors
9. 4 styles of communication
Dealing with Gender Barrier
Public Distance
Closed - blind - hidden - open
Avoiding
10. Types of conflict.
Evaluating
Emblem
Cognitive and Affective
Expectations - teamwork - trust
11. Your communication style is based on these two things.
Intimate - personal - social - public
Polychromatic View
Social Distance
Feedback and disclosure
12. Lengths of personal space.
Immediacy Behaviors
70% of all communication
Intimate - personal - social - public
Writing
13. Depends on the sender; words matter.
Dealing with Gender Barrier
Utilitarian
Low Context
Hidden Style
14. Most common conflict resolution for closed style communicators.
Avoiding
70% of all communication
Physical Enviroment
Public Distance
15. Habitual movements/gestures used in times of stress.
Adaptors
Competing
Active Listening
Hearing
16. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Writing
Eye contact
Non-verbal communication
Telecommunication
17. Touching- 18 inches: private use.
Dealing with Gender Barrier
Sensing - interpreting - evaluating - responding - remembering.
Writing
Intimate Space
18. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Open Style
Eye contact
Technical - formal - informal
Communication
19. Create the greatest good for the greatest amount of people
Utilitarian
Blind Style
Visual Communication
Avoiding
20. Intentional or unintentional movements/gestures that control the flow of conversation.
Individualistic
Physical Enviroment
Regulators
Cave Paintings
21. Most common conflict resolution for open style communicators.
Immediacy Behaviors
Collaborating
Technical
Stimulus - motivation - encoding - code - decoding - feedback
22. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Adaptors
Public Distance
Sensing
Informal
23. 2nd choice conflict resolution for all types of communicators.
Compromising
Intimate Space
Stimulus - motivation - encoding - code - decoding - feedback
Justice
24. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Unethical traps
Frame of reference and cultural background
Speech
Closed Style
25. Types of frame of reference.
Technical - formal - informal
Individualistic
Communication Style
Collectivist
26. Decide which parts of the message are worth remembering.
Utilitarian
Remembering
Monochromatic View
Open Style
27. Difference between petroglyphs and pictograms.
Petroglyphs show pictures and pictograms tell stories.
Individualistic
Dealing with Physical barriers
Closed Style
28. Overcome them and keep them in check.
Dealing with Personal barriers
Hidden Style
Listening
Speech
29. Most common conflict resolution for blind style communicators.
Monochromatic and Polychromatic
Competing
Non-verbal communication
Individualistic vs. collectivist - low context vs. high contex
30. Different behaviors which increase closeness - familiarity - and relationship.
Immediacy Behaviors
Interpreting
Compromising
Competing
31. Non-verbal signals
Utilitarian - moral rights - justice - practical
Moral Rights
Illustrators
Hand gestures - posture - clothing - time - etc.
32. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Regulators
Hidden Style
Open Style
Social Distance
33. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Moral Rights
70% of all communication
Active Listening
Emblem
34. Easy to communicate to society because the typical person would find them acceptable.
Communication Style
Practical
Closed - blind - hidden - open
Technical
35. Self-control and focus on the message.
Petroglyphs show pictures and pictograms tell stories.
Closed Style
Dealing with Physical barriers
Monochromatic and Polychromatic
36. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Telecommunication
Polychromatic View
Unethical traps
Physical - Personal - Semantic - Gender
37. Culture found in the west.
Cognitive and Affective
Utilitarian - moral rights - justice - practical
Facial expressions
Individualistic
38. Illustrations which represent a more abstract idea/concept.
Utilitarian - moral rights - justice - practical
Communication Ethics
Ideograms
Vocal Communication
39. 18 inches- 4 feet: close friends/colleagues.
Personal Space
Competing
Communication
Moral Rights
40. Ways to maintain effective relationships.
Dealing with Personal barriers
Expectations - teamwork - trust
Cognitive Conflict
Collaborating
41. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Closed Style
70% of all communication
Physical - Personal - Semantic - Gender
Communication Style
42. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Social Distance
Public Distance
Physical Enviroment
Open Style
43. Depends on the receiver; context matters.
Feedback and disclosure
Emblem - illustrators - regulators - adaptors
High Context
Illustrators
44. Types of communication
Evaluating
Emblem
verbal - vocal - visual
Writing
45. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Dealing with Semantic Barrier
Cave Paintings
Non-verbal communication
Technical
46. Rules are stated and known - but not the reasons.
Hearing
Avoiding
Formal
Ambiguous Words
47. Develop your own opinion about the message (process)
Evaluating
Regulators
Communication Style
Justice
48. Types of conflict resolution.
Compromising
Hearing
Avoiding - accommodating - compromising - competing - collaborating.
Communication Ethics
49. Clarify meanings and sustaining conversation.
Dealing with Semantic Barrier
Intimate Space
Social Distance
Avoiding
50. Four barriers that keep us from listening.
Intimate Space
Utilitarian
Physical - Personal - Semantic - Gender
Informal