Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Steps in Communication






2. Necessity - relativity - rationalization - self-deception - end goal - greed






3. Four barriers that keep us from listening.






4. Choosing which stimulus to focus on (intake)






5. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






6. Intentional or unintentional movements/gestures that control the flow of conversation.






7. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






8. Movements/gestures that vary between cultures more than eye contact.






9. Taking appropriate action on the message (feedback)






10. Illustrations which represent a more abstract idea/concept.






11. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






12. Understanding listening stages






13. Culture found in the east.






14. People usually believe what they see over what they hear.






15. The process of internalizing and heeding information.






16. Major models of communication






17. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






18. Types of communication






19. Actions - gestures - appearance - etc.






20. Most common conflict resolution for closed style communicators.






21. Most common conflict resolution for hidden style communicators.






22. Most common conflict resolution for open style communicators.






23. Non-verbal communication is based on what two elements?






24. Depends on the sender; words matter.






25. All intentional and unintentional messages that are not written - spoken - or sounded.






26. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






27. 2 types of cultural differences






28. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






29. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






30. Provide fair and equal treatment for all individuals and groups involved.






31. Your communication style is based on these two things.






32. Habitual movements/gestures used in times of stress.






33. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






34. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






35. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






36. Tone of voice






37. Intentional movements/gestures with a specific meaning.






38. 2nd choice conflict resolution for all types of communicators.






39. Ways to maintain effective relationships.






40. Create the greatest good for the greatest amount of people






41. Trust is weak - members feel awkward and it becomes personal.






42. Based on ideas - objective. Ideas are separate than the person.






43. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






44. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






45. Increase our understanding and relate to the other sex differently.






46. Most common conflict resolution for blind style communicators.






47. 18 inches- 4 feet: close friends/colleagues.






48. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






49. Lengths of personal space.






50. Protect people's fundamental or inalienable rights. (the golden rule)