Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Four barriers that keep us from listening.






2. Habitual movements/gestures used in times of stress.






3. Easy to communicate to society because the typical person would find them acceptable.






4. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






5. People usually believe what they see over what they hear.






6. Most common conflict resolution for open style communicators.






7. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






8. Touching- 18 inches: private use.






9. 12 feet +: Generally only for "speaker-listener" situations.






10. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






11. Decide which parts of the message are worth remembering.






12. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






13. Depends on the sender; words matter.






14. Ethical Rules






15. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






16. Types of conflict.






17. Depends on the receiver; context matters.






18. Trust is weak - members feel awkward and it becomes personal.






19. Views of time.






20. Most common conflict resolution for blind style communicators.






21. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






22. Develop your own opinion about the message (process)






23. Lengths of personal space.






24. Clarify meanings and sustaining conversation.






25. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






26. Assign meaning to the message (internalize)






27. Necessity - relativity - rationalization - self-deception - end goal - greed






28. 2nd choice conflict resolution for all types of communicators.






29. Time is a tool to be used in building/maintaining relationships.






30. Types of communication






31. Based on ideas - objective. Ideas are separate than the person.






32. Rules and reasons for communication - known and easily stated.






33. Choosing which stimulus to focus on (intake)






34. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






35. Types of frame of reference.






36. Taking appropriate action on the message (feedback)






37. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






38. All intentional and unintentional messages that are not written - spoken - or sounded.






39. Non-verbal communication






40. Self-control and focus on the message.






41. Create the greatest good for the greatest amount of people






42. Culture found in the west.






43. Most common conflict resolution for closed style communicators.






44. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






45. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






46. Ways to maintain effective relationships.






47. Non-verbal signals






48. Different behaviors which increase closeness - familiarity - and relationship.






49. Culture found in the east.






50. Major models of communication