Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The act of receiving information through the ears.






2. Time is a tool to be used in building/maintaining relationships.






3. Most common conflict resolution for open style communicators.






4. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






5. Most common conflict resolution for closed style communicators.






6. Clarify meanings and sustaining conversation.






7. Rules and reasons for communication - known and easily stated.






8. Depends on the receiver; context matters.






9. Non-verbal communication






10. 4 styles of communication






11. Types of conflict.






12. Trust is weak - members feel awkward and it becomes personal.






13. Major models of communication






14. Tone of voice






15. Time is a resource to be rationed and controlled.






16. Intentional movements/gestures with a specific meaning.






17. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






18. Understanding listening stages






19. Self-control and focus on the message.






20. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






21. Views of time.






22. Provide fair and equal treatment for all individuals and groups involved.






23. Increase our understanding and relate to the other sex differently.






24. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






25. 2nd choice conflict resolution for all types of communicators.






26. 18 inches- 4 feet: close friends/colleagues.






27. Create the greatest good for the greatest amount of people






28. Touching- 18 inches: private use.






29. Overcome them and keep them in check.






30. Decide which parts of the message are worth remembering.






31. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






32. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






33. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






34. Most common conflict resolution for blind style communicators.






35. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






36. Necessity - relativity - rationalization - self-deception - end goal - greed






37. Choosing which stimulus to focus on (intake)






38. Steps in Communication






39. Easy to communicate to society because the typical person would find them acceptable.






40. Movements/gestures that vary between cultures more than eye contact.






41. Intentional movements/gestures that add to or clarify verbal meaning.






42. Non-verbal communication is based on what two elements?






43. Types of communication






44. Develop your own opinion about the message (process)






45. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






46. All intentional and unintentional messages that are not written - spoken - or sounded.






47. Depends on the sender; words matter.






48. Ways to maintain effective relationships.






49. Assign meaning to the message (internalize)






50. 12 feet +: Generally only for "speaker-listener" situations.







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


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