Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Self-control and focus on the message.






2. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






3. Types of frame of reference.






4. Choosing which stimulus to focus on (intake)






5. Your communication style is based on these two things.






6. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






7. Intentional movements/gestures that add to or clarify verbal meaning.






8. The act of receiving information through the ears.






9. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






10. Assign meaning to the message (internalize)






11. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






12. Overcome them and keep them in check.






13. Most common conflict resolution for blind style communicators.






14. Intentional or unintentional movements/gestures that control the flow of conversation.






15. Most common conflict resolution for closed style communicators.






16. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






17. Universal - cross cultural non-verbal communication.






18. Culture found in the west.






19. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






20. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






21. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






22. Views of time.






23. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






24. Steps in Communication






25. 2nd choice conflict resolution for all types of communicators.






26. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






27. Protect people's fundamental or inalienable rights. (the golden rule)






28. Based on ideas - objective. Ideas are separate than the person.






29. Non-verbal communication is based on what two elements?






30. Types of conflict resolution.






31. Time is a tool to be used in building/maintaining relationships.






32. Develop your own opinion about the message (process)






33. Understanding listening stages






34. Intentional movements/gestures with a specific meaning.






35. Difference between petroglyphs and pictograms.






36. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






37. Ethical Rules






38. Ways to maintain effective relationships.






39. 2 types of cultural differences






40. Easy to communicate to society because the typical person would find them acceptable.






41. Decide which parts of the message are worth remembering.






42. People usually believe what they see over what they hear.






43. Taking appropriate action on the message (feedback)






44. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






45. Non-verbal signals






46. Types of communication






47. Necessity - relativity - rationalization - self-deception - end goal - greed






48. Touching- 18 inches: private use.






49. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






50. Written or spoken word