Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. All intentional and unintentional messages that are not written - spoken - or sounded.






2. Increase our understanding and relate to the other sex differently.






3. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






4. Develop your own opinion about the message (process)






5. Different behaviors which increase closeness - familiarity - and relationship.






6. 2 types of cultural differences






7. Most common conflict resolution for blind style communicators.






8. 12 feet +: Generally only for "speaker-listener" situations.






9. Create the greatest good for the greatest amount of people






10. Protect people's fundamental or inalienable rights. (the golden rule)






11. Difference between petroglyphs and pictograms.






12. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






13. Universal - cross cultural non-verbal communication.






14. Ethical Rules






15. 18 inches- 4 feet: close friends/colleagues.






16. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






17. Non-verbal communication is based on what two elements?






18. Most common conflict resolution for open style communicators.






19. Illustrations which represent a more abstract idea/concept.






20. Self-control and focus on the message.






21. Rules and reasons for communication - known and easily stated.






22. Provide fair and equal treatment for all individuals and groups involved.






23. Lengths of personal space.






24. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






25. Intentional or unintentional movements/gestures that control the flow of conversation.






26. Taking appropriate action on the message (feedback)






27. Types of communication






28. Views of time.






29. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






30. Non-verbal communication






31. Intentional movements/gestures that add to or clarify verbal meaning.






32. 2nd choice conflict resolution for all types of communicators.






33. Culture found in the east.






34. Tone of voice






35. People usually believe what they see over what they hear.






36. Major models of communication






37. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






38. Steps in Communication






39. Actions - gestures - appearance - etc.






40. Habitual movements/gestures used in times of stress.






41. 4 styles of communication






42. Your communication style is based on these two things.






43. Overcome them and keep them in check.






44. Types of frame of reference.






45. Choosing which stimulus to focus on (intake)






46. Written or spoken word






47. Intentional movements/gestures with a specific meaning.






48. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






49. Four barriers that keep us from listening.






50. Types of conflict.