Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






2. People usually believe what they see over what they hear.






3. Ways to maintain effective relationships.






4. All intentional and unintentional messages that are not written - spoken - or sounded.






5. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






6. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






7. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






8. Trust is weak - members feel awkward and it becomes personal.






9. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






10. Based on ideas - objective. Ideas are separate than the person.






11. Types of conflict resolution.






12. Develop your own opinion about the message (process)






13. Difference between petroglyphs and pictograms.






14. Rules and reasons for communication - known and easily stated.






15. Intentional or unintentional movements/gestures that control the flow of conversation.






16. Overcome them and keep them in check.






17. Non-verbal signals






18. 2nd choice conflict resolution for all types of communicators.






19. Create the greatest good for the greatest amount of people






20. Four barriers that keep us from listening.






21. 18 inches- 4 feet: close friends/colleagues.






22. Written or spoken word






23. The process of internalizing and heeding information.






24. Taking appropriate action on the message (feedback)






25. Most common conflict resolution for closed style communicators.






26. Time is a tool to be used in building/maintaining relationships.






27. Types of communication






28. Most common conflict resolution for open style communicators.






29. Increase our understanding and relate to the other sex differently.






30. Habitual movements/gestures used in times of stress.






31. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






32. Self-control and focus on the message.






33. Depends on the receiver; context matters.






34. Decide which parts of the message are worth remembering.






35. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






36. Steps in Communication






37. Assign meaning to the message (internalize)






38. 2 types of cultural differences






39. Most common conflict resolution for hidden style communicators.






40. Depends on the sender; words matter.






41. Illustrations which represent a more abstract idea/concept.






42. The act of receiving information through the ears.






43. Ethical Rules






44. 4 styles of communication






45. Tone of voice






46. Lengths of personal space.






47. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






48. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






49. Major models of communication






50. Touching- 18 inches: private use.







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Can you answer 50 questions in 15 minutes?


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