Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






2. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






3. Illustrations which represent a more abstract idea/concept.






4. Ways to maintain effective relationships.






5. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






6. Movements/gestures that vary between cultures more than eye contact.






7. Universal - cross cultural non-verbal communication.






8. Types of frame of reference.






9. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






10. Different behaviors which increase closeness - familiarity - and relationship.






11. 2 types of cultural differences






12. Tone of voice






13. Intentional movements/gestures with a specific meaning.






14. Most common conflict resolution for blind style communicators.






15. Clarify meanings and sustaining conversation.






16. Non-verbal signals






17. Types of conflict resolution.






18. Difference between petroglyphs and pictograms.






19. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






20. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






21. Lengths of personal space.






22. Create the greatest good for the greatest amount of people






23. 12 feet +: Generally only for "speaker-listener" situations.






24. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






25. Culture found in the east.






26. Depends on the sender; words matter.






27. Rules are stated and known - but not the reasons.






28. Non-verbal communication






29. Increase our understanding and relate to the other sex differently.






30. Necessity - relativity - rationalization - self-deception - end goal - greed






31. Culture found in the west.






32. Time is a resource to be rationed and controlled.






33. People usually believe what they see over what they hear.






34. Types of conflict.






35. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






36. Intentional movements/gestures that add to or clarify verbal meaning.






37. Your communication style is based on these two things.






38. Provide fair and equal treatment for all individuals and groups involved.






39. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






40. Choosing which stimulus to focus on (intake)






41. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






42. Views of time.






43. Understanding listening stages






44. 2nd choice conflict resolution for all types of communicators.






45. Depends on the receiver; context matters.






46. Intentional or unintentional movements/gestures that control the flow of conversation.






47. 4 styles of communication






48. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






49. Based on ideas - objective. Ideas are separate than the person.






50. Types of communication







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Can you answer 50 questions in 15 minutes?


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