Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Most common conflict resolution for blind style communicators.






2. Rules and reasons for communication - known and easily stated.






3. Actions - gestures - appearance - etc.






4. Types of conflict.






5. 18 inches- 4 feet: close friends/colleagues.






6. Different behaviors which increase closeness - familiarity - and relationship.






7. Habitual movements/gestures used in times of stress.






8. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






9. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






10. All intentional and unintentional messages that are not written - spoken - or sounded.






11. Lengths of personal space.






12. 2 types of cultural differences






13. Provide fair and equal treatment for all individuals and groups involved.






14. Time is a tool to be used in building/maintaining relationships.






15. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






16. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






17. Most common conflict resolution for closed style communicators.






18. Necessity - relativity - rationalization - self-deception - end goal - greed






19. Culture found in the east.






20. Four barriers that keep us from listening.






21. Create the greatest good for the greatest amount of people






22. Increase our understanding and relate to the other sex differently.






23. Develop your own opinion about the message (process)






24. 4 styles of communication






25. Non-verbal communication is based on what two elements?






26. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






27. Non-verbal communication






28. Rules are stated and known - but not the reasons.






29. Protect people's fundamental or inalienable rights. (the golden rule)






30. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






31. Types of conflict resolution.






32. Ways to maintain effective relationships.






33. Depends on the sender; words matter.






34. Types of communication






35. Illustrations which represent a more abstract idea/concept.






36. Touching- 18 inches: private use.






37. 2nd choice conflict resolution for all types of communicators.






38. Difference between petroglyphs and pictograms.






39. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






40. Most common conflict resolution for open style communicators.






41. Intentional movements/gestures with a specific meaning.






42. Types of frame of reference.






43. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






44. Non-verbal signals






45. Universal - cross cultural non-verbal communication.






46. Depends on the receiver; context matters.






47. Clarify meanings and sustaining conversation.






48. Ethical Rules






49. Written or spoken word






50. Major models of communication