Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.

2. Difference between petroglyphs and pictograms.

3. Major models of communication

4. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.

5. Types of conflict.

6. Tone of voice

7. Self-control and focus on the message.

8. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.

9. Non-verbal communication is based on what two elements?

10. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.

11. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.

12. Lengths of personal space.

13. Intentional movements/gestures with a specific meaning.

14. Ways to maintain effective relationships.

15. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.

16. Most common conflict resolution for open style communicators.

17. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.

18. Depends on the receiver; context matters.

19. Depends on the sender; words matter.

20. All intentional and unintentional messages that are not written - spoken - or sounded.

21. Views of time.

22. Rules are stated and known - but not the reasons.

23. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.

24. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.

25. Steps in Communication

26. Assign meaning to the message (internalize)

27. Time is a tool to be used in building/maintaining relationships.

28. Illustrations which represent a more abstract idea/concept.

29. Culture found in the west.

30. Increase our understanding and relate to the other sex differently.

31. Choosing which stimulus to focus on (intake)

32. Decide which parts of the message are worth remembering.

33. Most common conflict resolution for blind style communicators.

34. 4 styles of communication

35. Intentional movements/gestures that add to or clarify verbal meaning.

36. Most common conflict resolution for hidden style communicators.

37. Types of frame of reference.

38. Types of conflict resolution.

39. Written or spoken word

40. Touching- 18 inches: private use.

41. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.

42. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.

43. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.

44. Four barriers that keep us from listening.

45. Develop your own opinion about the message (process)

46. Rules and reasons for communication - known and easily stated.

47. Different behaviors which increase closeness - familiarity - and relationship.

48. Your communication style is based on these two things.

49. Based on ideas - objective. Ideas are separate than the person.

50. Taking appropriate action on the message (feedback)