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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Closed - blind - hidden - open
70% of all communication
Communication Ethics
Blind Style
2. Lengths of personal space.
Writing
Communication
Cave Paintings
Intimate - personal - social - public
3. Taking appropriate action on the message (feedback)
Closed - blind - hidden - open
Responding
Polychromatic View
Pictograms
4. Habitual movements/gestures used in times of stress.
Regulators
Adaptors
Telecommunication
High Context
5. 12 feet +: Generally only for "speaker-listener" situations.
Public Distance
Pictograms
Hearing
Informal
6. Intentional or unintentional movements/gestures that control the flow of conversation.
Competing
Communication Ethics
Physical Enviroment
Regulators
7. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Communication Ethics
Moral Rights
Non-verbal communication
Visual Communication
8. Trust is weak - members feel awkward and it becomes personal.
Utilitarian
Social Distance
Blind Style
Affective Conflict
9. Steps in Communication
70% of all communication
Stimulus - motivation - encoding - code - decoding - feedback
Illustrators
Formal
10. 2 types of cultural differences
Avoiding
Individualistic vs. collectivist - low context vs. high contex
Cognitive and Affective
Social Distance
11. Actions - gestures - appearance - etc.
Visual Communication
Interpreting
Social Distance
Ideograms
12. Necessity - relativity - rationalization - self-deception - end goal - greed
Hidden Style
Utilitarian - moral rights - justice - practical
Unethical traps
Telecommunication
13. Increase our understanding and relate to the other sex differently.
Collectivist
Responding
Dealing with Gender Barrier
Public Distance
14. Clarify meanings and sustaining conversation.
Blind Style
Physical - Personal - Semantic - Gender
Traditional - human relations - human resources - systems/contingency - transformational
Dealing with Semantic Barrier
15. Overcome them and keep them in check.
Cave Paintings
Dealing with Personal barriers
Feedback and disclosure
Formal
16. Non-verbal communication
70% of all communication
Monochromatic and Polychromatic
Avoiding
Interpreting
17. The process of internalizing and heeding information.
Listening
Cognitive and Affective
Physical - Personal - Semantic - Gender
Writing
18. Four barriers that keep us from listening.
Physical - Personal - Semantic - Gender
Writing
70% of all communication
Informal
19. Rules and reasons for communication - known and easily stated.
Interpreting
Closed Style
Low Context
Technical
20. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Moral Rights
Communication
Active Listening
Social Distance
21. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Feedback and disclosure
Social Distance
Closed Style
Emblem - illustrators - regulators - adaptors
22. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Collectivist
Remembering
Ideograms
Hidden Style
23. Different behaviors which increase closeness - familiarity - and relationship.
Compromising
Verbal Communication
Utilitarian - moral rights - justice - practical
Immediacy Behaviors
24. Universal - cross cultural non-verbal communication.
Unethical traps
Dealing with Semantic Barrier
Facial expressions
Expectations - teamwork - trust
25. Decide which parts of the message are worth remembering.
70% of all communication
Emblem
Remembering
Dealing with Physical barriers
26. Written or spoken word
Affective Conflict
Writing
Stimulus - motivation - encoding - code - decoding - feedback
Verbal Communication
27. All intentional and unintentional messages that are not written - spoken - or sounded.
Non-verbal communication
Hand gestures - posture - clothing - time - etc.
Petroglyphs show pictures and pictograms tell stories.
Intimate Space
28. Types of communication
Hearing
Collaborating
Cave Paintings
verbal - vocal - visual
29. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Verbal Communication
Regulators
Communication Style
Emblem - illustrators - regulators - adaptors
30. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Regulators
Hand gestures - posture - clothing - time - etc.
Low Context
Telecommunication
31. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Open Style
Active Listening
Traditional - human relations - human resources - systems/contingency - transformational
Avoiding - accommodating - compromising - competing - collaborating.
32. 2nd choice conflict resolution for all types of communicators.
Dealing with Gender Barrier
Ambiguous Words
Practical
Compromising
33. Culture found in the east.
Polychromatic View
Collectivist
Sensing
Facial expressions
34. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Sensing
Feedback and disclosure
Cognitive and Affective
Informal
35. Rules are stated and known - but not the reasons.
Dealing with Semantic Barrier
Sensing - interpreting - evaluating - responding - remembering.
Formal
Listening
36. Based on ideas - objective. Ideas are separate than the person.
Eye contact
Cognitive Conflict
Stimulus - motivation - encoding - code - decoding - feedback
Utilitarian
37. Time is a resource to be rationed and controlled.
Monochromatic View
Traditional - human relations - human resources - systems/contingency - transformational
Petroglyphs show pictures and pictograms tell stories.
Informal
38. Most common conflict resolution for open style communicators.
Compromising
Collaborating
Responding
Moral Rights
39. Most common conflict resolution for blind style communicators.
Dealing with Semantic Barrier
Personal Space
Competing
Sensing
40. Depends on the receiver; context matters.
High Context
verbal - vocal - visual
Compromising
Ideograms
41. Depends on the sender; words matter.
Collectivist
Low Context
Communication Style
Dealing with Semantic Barrier
42. Your communication style is based on these two things.
Affective Conflict
Feedback and disclosure
Utilitarian - moral rights - justice - practical
Formal
43. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Closed - blind - hidden - open
Eye contact
Non-verbal communication
Feedback and disclosure
44. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Justice
Social Distance
Communication Ethics
Open Style
45. Easy to communicate to society because the typical person would find them acceptable.
Sensing
Practical
Technical - formal - informal
Traditional - human relations - human resources - systems/contingency - transformational
46. Assign meaning to the message (internalize)
Collectivist
Ambiguous Words
Avoiding
Interpreting
47. Illustrations which represent a more abstract idea/concept.
Hearing
Justice
Non-verbal communication
Ideograms
48. Self-control and focus on the message.
Competing
Dealing with Physical barriers
70% of all communication
High Context
49. Non-verbal communication is based on what two elements?
Frame of reference and cultural background
Cave Paintings
Interpreting
70% of all communication
50. Tone of voice
Avoiding
Closed - blind - hidden - open
Vocal Communication
70% of all communication