Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






2. The process of internalizing and heeding information.






3. Decide which parts of the message are worth remembering.






4. Most common conflict resolution for closed style communicators.






5. Touching- 18 inches: private use.






6. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






7. Ways to maintain effective relationships.






8. Four barriers that keep us from listening.






9. Taking appropriate action on the message (feedback)






10. Movements/gestures that vary between cultures more than eye contact.






11. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






12. Universal - cross cultural non-verbal communication.






13. Types of conflict.






14. Culture found in the east.






15. Intentional movements/gestures that add to or clarify verbal meaning.






16. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






17. Choosing which stimulus to focus on (intake)






18. Lengths of personal space.






19. Most common conflict resolution for hidden style communicators.






20. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






21. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






22. Necessity - relativity - rationalization - self-deception - end goal - greed






23. 12 feet +: Generally only for "speaker-listener" situations.






24. Easy to communicate to society because the typical person would find them acceptable.






25. Intentional movements/gestures with a specific meaning.






26. Culture found in the west.






27. People usually believe what they see over what they hear.






28. 4 styles of communication






29. Types of communication






30. Rules are stated and known - but not the reasons.






31. Self-control and focus on the message.






32. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






33. Provide fair and equal treatment for all individuals and groups involved.






34. Rules and reasons for communication - known and easily stated.






35. Time is a tool to be used in building/maintaining relationships.






36. Based on ideas - objective. Ideas are separate than the person.






37. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






38. 2 types of cultural differences






39. Tone of voice






40. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






41. Most common conflict resolution for open style communicators.






42. Illustrations which represent a more abstract idea/concept.






43. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






44. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






45. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






46. Protect people's fundamental or inalienable rights. (the golden rule)






47. Types of frame of reference.






48. Your communication style is based on these two things.






49. Most common conflict resolution for blind style communicators.






50. Overcome them and keep them in check.