Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Increase our understanding and relate to the other sex differently.






2. Protect people's fundamental or inalienable rights. (the golden rule)






3. Types of conflict resolution.






4. Taking appropriate action on the message (feedback)






5. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






6. Universal - cross cultural non-verbal communication.






7. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






8. Overcome them and keep them in check.






9. Provide fair and equal treatment for all individuals and groups involved.






10. People usually believe what they see over what they hear.






11. Movements/gestures that vary between cultures more than eye contact.






12. Difference between petroglyphs and pictograms.






13. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






14. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






15. Rules and reasons for communication - known and easily stated.






16. Choosing which stimulus to focus on (intake)






17. Non-verbal signals






18. Most common conflict resolution for open style communicators.






19. Rules are stated and known - but not the reasons.






20. Most common conflict resolution for hidden style communicators.






21. Illustrations which represent a more abstract idea/concept.






22. Trust is weak - members feel awkward and it becomes personal.






23. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






24. Intentional or unintentional movements/gestures that control the flow of conversation.






25. Ways to maintain effective relationships.






26. Actions - gestures - appearance - etc.






27. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






28. Create the greatest good for the greatest amount of people






29. Decide which parts of the message are worth remembering.






30. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






31. Tone of voice






32. Culture found in the west.






33. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






34. Assign meaning to the message (internalize)






35. Easy to communicate to society because the typical person would find them acceptable.






36. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






37. Most common conflict resolution for closed style communicators.






38. Time is a tool to be used in building/maintaining relationships.






39. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






40. Understanding listening stages






41. Types of communication






42. The act of receiving information through the ears.






43. Intentional movements/gestures that add to or clarify verbal meaning.






44. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






45. Major models of communication






46. Types of conflict.






47. 18 inches- 4 feet: close friends/colleagues.






48. Most common conflict resolution for blind style communicators.






49. Non-verbal communication is based on what two elements?






50. Ethical Rules