SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Frame of reference and cultural background
Vocal Communication
Hidden Style
Intimate Space
2. Rules and reasons for communication - known and easily stated.
Communication Ethics
Intimate Space
Technical
Verbal Communication
3. Types of conflict.
Cognitive and Affective
Avoiding - accommodating - compromising - competing - collaborating.
Vocal Communication
Polychromatic View
4. Touching- 18 inches: private use.
Illustrators
Intimate Space
Utilitarian
Monochromatic and Polychromatic
5. Decide which parts of the message are worth remembering.
Remembering
Dealing with Gender Barrier
Public Distance
Intimate - personal - social - public
6. Taking appropriate action on the message (feedback)
Dealing with Personal barriers
Closed Style
Visual Communication
Responding
7. Intentional or unintentional movements/gestures that control the flow of conversation.
Speech
Dealing with Personal barriers
Evaluating
Regulators
8. Types of conflict resolution.
Avoiding - accommodating - compromising - competing - collaborating.
Collectivist
Speech
Dealing with Physical barriers
9. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
70% of all communication
Social Distance
Ambiguous Words
Pictograms
10. Four barriers that keep us from listening.
Public Distance
Technical - formal - informal
Petroglyphs show pictures and pictograms tell stories.
Physical - Personal - Semantic - Gender
11. Trust is weak - members feel awkward and it becomes personal.
Petroglyphs show pictures and pictograms tell stories.
Sensing - interpreting - evaluating - responding - remembering.
Affective Conflict
Communication Style
12. Ethical Rules
Telecommunication
Social Distance
Low Context
Utilitarian - moral rights - justice - practical
13. The process of internalizing and heeding information.
Verbal Communication
Sensing - interpreting - evaluating - responding - remembering.
Listening
Individualistic vs. collectivist - low context vs. high contex
14. All intentional and unintentional messages that are not written - spoken - or sounded.
Justice
Non-verbal communication
Responding
Expectations - teamwork - trust
15. Depends on the receiver; context matters.
Petroglyphs
Non-verbal communication
Technical - formal - informal
High Context
16. Time is a tool to be used in building/maintaining relationships.
Polychromatic View
Competing
Intimate - personal - social - public
Petroglyphs
17. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Cave Paintings
Utilitarian - moral rights - justice - practical
Informal
Competing
18. People usually believe what they see over what they hear.
Stimulus - motivation - encoding - code - decoding - feedback
Hidden Style
Closed Style
Ambiguous Words
19. Most common conflict resolution for closed style communicators.
Dealing with Semantic Barrier
Technical - formal - informal
Avoiding
Intimate Space
20. Based on ideas - objective. Ideas are separate than the person.
Blind Style
Cognitive Conflict
Adaptors
Facial expressions
21. Self-control and focus on the message.
Dealing with Physical barriers
Illustrators
Utilitarian - moral rights - justice - practical
Writing
22. 12 feet +: Generally only for "speaker-listener" situations.
Public Distance
Visual Communication
Non-verbal communication
Hand gestures - posture - clothing - time - etc.
23. Culture found in the west.
Collectivist
Active Listening
Individualistic
Technical - formal - informal
24. Most common conflict resolution for blind style communicators.
Immediacy Behaviors
Adaptors
Competing
Pictograms
25. The act of receiving information through the ears.
Ideograms
Emblem
Regulators
Hearing
26. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Telecommunication
Traditional - human relations - human resources - systems/contingency - transformational
Cognitive Conflict
Petroglyphs
27. Ways to maintain effective relationships.
Ideograms
Expectations - teamwork - trust
Regulators
Hand gestures - posture - clothing - time - etc.
28. Intentional movements/gestures with a specific meaning.
Affective Conflict
Emblem
Vocal Communication
Communication Ethics
29. Assign meaning to the message (internalize)
Monochromatic and Polychromatic
Interpreting
Expectations - teamwork - trust
Telecommunication
30. 2 types of cultural differences
Communication Ethics
Stimulus - motivation - encoding - code - decoding - feedback
Individualistic vs. collectivist - low context vs. high contex
Collaborating
31. 2nd choice conflict resolution for all types of communicators.
Compromising
Sensing - interpreting - evaluating - responding - remembering.
Blind Style
Regulators
32. Different behaviors which increase closeness - familiarity - and relationship.
Interpreting
Hearing
Stimulus - motivation - encoding - code - decoding - feedback
Immediacy Behaviors
33. Clarify meanings and sustaining conversation.
Personal Space
Illustrators
Dealing with Semantic Barrier
Ideograms
34. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Monochromatic View
Active Listening
Collectivist
Sensing - interpreting - evaluating - responding - remembering.
35. Most common conflict resolution for open style communicators.
Cognitive and Affective
Petroglyphs
Collaborating
Justice
36. Easy to communicate to society because the typical person would find them acceptable.
Active Listening
Practical
Competing
Intimate - personal - social - public
37. Rules are stated and known - but not the reasons.
Formal
Remembering
Blind Style
Adaptors
38. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Active Listening
Communication Ethics
Hearing
Petroglyphs show pictures and pictograms tell stories.
39. Lengths of personal space.
Intimate - personal - social - public
Visual Communication
Responding
Listening
40. Your communication style is based on these two things.
Individualistic
Dealing with Personal barriers
Dealing with Physical barriers
Feedback and disclosure
41. Protect people's fundamental or inalienable rights. (the golden rule)
Communication Ethics
Emblem - illustrators - regulators - adaptors
Moral Rights
Hand gestures - posture - clothing - time - etc.
42. Culture found in the east.
Collectivist
Writing
Accommodating
Remembering
43. Illustrations which represent a more abstract idea/concept.
Feedback and disclosure
Ideograms
Communication Ethics
Stimulus - motivation - encoding - code - decoding - feedback
44. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Illustrators
Frame of reference and cultural background
Communication Style
High Context
45. Necessity - relativity - rationalization - self-deception - end goal - greed
Communication Ethics
Unethical traps
Cognitive Conflict
Emblem
46. Tone of voice
Moral Rights
Dealing with Semantic Barrier
Vocal Communication
Formal
47. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Petroglyphs show pictures and pictograms tell stories.
Justice
Cave Paintings
Adaptors
48. Depends on the sender; words matter.
Intimate Space
Low Context
Active Listening
Immediacy Behaviors
49. Increase our understanding and relate to the other sex differently.
Dealing with Gender Barrier
Traditional - human relations - human resources - systems/contingency - transformational
Hidden Style
Hearing
50. Types of frame of reference.
Hearing
Monochromatic View
Technical - formal - informal
Individualistic vs. collectivist - low context vs. high contex