SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Touching- 18 inches: private use.
Polychromatic View
Dealing with Semantic Barrier
Intimate Space
Emblem - illustrators - regulators - adaptors
2. Taking appropriate action on the message (feedback)
Responding
Collaborating
verbal - vocal - visual
Practical
3. Your communication style is based on these two things.
Open Style
Traditional - human relations - human resources - systems/contingency - transformational
Technical
Feedback and disclosure
4. Decide which parts of the message are worth remembering.
Frame of reference and cultural background
Remembering
Sensing
Dealing with Personal barriers
5. Intentional or unintentional movements/gestures that control the flow of conversation.
Technical
Avoiding
Regulators
Hidden Style
6. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Public Distance
Social Distance
Hearing
Immediacy Behaviors
7. Steps in Communication
Low Context
Stimulus - motivation - encoding - code - decoding - feedback
Listening
Collaborating
8. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Avoiding - accommodating - compromising - competing - collaborating.
Compromising
Petroglyphs
Competing
9. Depends on the sender; words matter.
Low Context
Hand gestures - posture - clothing - time - etc.
Evaluating
Social Distance
10. 4 styles of communication
Closed - blind - hidden - open
Personal Space
Petroglyphs show pictures and pictograms tell stories.
Physical - Personal - Semantic - Gender
11. Different behaviors which increase closeness - familiarity - and relationship.
Listening
Petroglyphs
Expectations - teamwork - trust
Immediacy Behaviors
12. Most common conflict resolution for hidden style communicators.
Non-verbal communication
Compromising
Adaptors
Accommodating
13. Clarify meanings and sustaining conversation.
Ambiguous Words
Dealing with Semantic Barrier
Vocal Communication
Illustrators
14. Increase our understanding and relate to the other sex differently.
Public Distance
Individualistic
Dealing with Gender Barrier
Blind Style
15. People usually believe what they see over what they hear.
Evaluating
Closed - blind - hidden - open
Ambiguous Words
Immediacy Behaviors
16. Self-control and focus on the message.
Polychromatic View
Regulators
Communication Style
Dealing with Physical barriers
17. Time is a resource to be rationed and controlled.
Monochromatic View
Individualistic
Personal Space
Polychromatic View
18. Views of time.
Traditional - human relations - human resources - systems/contingency - transformational
Dealing with Personal barriers
Monochromatic and Polychromatic
Justice
19. All intentional and unintentional messages that are not written - spoken - or sounded.
Closed Style
Non-verbal communication
Social Distance
Dealing with Semantic Barrier
20. Intentional movements/gestures that add to or clarify verbal meaning.
Illustrators
Communication Style
Affective Conflict
Cognitive and Affective
21. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Accommodating
Justice
Blind Style
Compromising
22. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Emblem - illustrators - regulators - adaptors
Hidden Style
Dealing with Personal barriers
Traditional - human relations - human resources - systems/contingency - transformational
23. Easy to communicate to society because the typical person would find them acceptable.
Practical
Ambiguous Words
Remembering
Sensing - interpreting - evaluating - responding - remembering.
24. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Interpreting
Emblem - illustrators - regulators - adaptors
Communication
Practical
25. 18 inches- 4 feet: close friends/colleagues.
Closed Style
Closed - blind - hidden - open
Personal Space
Non-verbal communication
26. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Verbal Communication
Polychromatic View
Social Distance
Physical Enviroment
27. Culture found in the west.
Technical
Formal
Individualistic
Moral Rights
28. Tone of voice
Traditional - human relations - human resources - systems/contingency - transformational
Petroglyphs show pictures and pictograms tell stories.
Telecommunication
Vocal Communication
29. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Utilitarian - moral rights - justice - practical
Public Distance
Eye contact
Pictograms
30. Rules are stated and known - but not the reasons.
Eye contact
Moral Rights
Formal
verbal - vocal - visual
31. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Monochromatic View
Accommodating
Ambiguous Words
Closed Style
32. Most common conflict resolution for closed style communicators.
Avoiding
Dealing with Physical barriers
Intimate - personal - social - public
Unethical traps
33. 2 types of cultural differences
Affective Conflict
Competing
Individualistic vs. collectivist - low context vs. high contex
Speech
34. Non-verbal communication
Competing
70% of all communication
Petroglyphs show pictures and pictograms tell stories.
Technical - formal - informal
35. Understanding listening stages
Cognitive and Affective
Immediacy Behaviors
Avoiding
Sensing - interpreting - evaluating - responding - remembering.
36. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Avoiding
Technical - formal - informal
Cave Paintings
Affective Conflict
37. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Expectations - teamwork - trust
Closed - blind - hidden - open
Active Listening
Collectivist
38. Depends on the receiver; context matters.
Traditional - human relations - human resources - systems/contingency - transformational
Feedback and disclosure
High Context
Communication Style
39. Time is a tool to be used in building/maintaining relationships.
Traditional - human relations - human resources - systems/contingency - transformational
Justice
Utilitarian - moral rights - justice - practical
Polychromatic View
40. Culture found in the east.
Polychromatic View
Collectivist
Utilitarian
Communication Ethics
41. Ethical Rules
Communication
Evaluating
Utilitarian - moral rights - justice - practical
Hearing
42. Most common conflict resolution for open style communicators.
Vocal Communication
Collaborating
Dealing with Personal barriers
Dealing with Semantic Barrier
43. Provide fair and equal treatment for all individuals and groups involved.
Justice
Low Context
Stimulus - motivation - encoding - code - decoding - feedback
Expectations - teamwork - trust
44. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Frame of reference and cultural background
Pictograms
Utilitarian - moral rights - justice - practical
Monochromatic and Polychromatic
45. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Open Style
Vocal Communication
Dealing with Semantic Barrier
Writing
46. Actions - gestures - appearance - etc.
Informal
Individualistic
Immediacy Behaviors
Visual Communication
47. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Individualistic vs. collectivist - low context vs. high contex
Communication Ethics
Evaluating
Collectivist
48. Illustrations which represent a more abstract idea/concept.
Ideograms
Low Context
Dealing with Semantic Barrier
Evaluating
49. Types of frame of reference.
Personal Space
Blind Style
Technical - formal - informal
Sensing
50. Overcome them and keep them in check.
Dealing with Personal barriers
Formal
Competing
Unethical traps
Can you answer 50 questions in 15 minutes?
Let me suggest you:
Browse all subjects
Browse all tests
Most popular tests
Major Subjects
Tests & Exams
AP
CLEP
DSST
GRE
SAT
GMAT
Certifications
CISSP go to https://www.isc2.org/
PMP
ITIL
RHCE
MCTS
More...
IT Skills
Android Programming
Data Modeling
Objective C Programming
Basic Python Programming
Adobe Illustrator
More...
Business Skills
Advertising Techniques
Business Accounting Basics
Business Strategy
Human Resource Management
Marketing Basics
More...
Soft Skills
Body Language
People Skills
Public Speaking
Persuasion
Job Hunting And Resumes
More...
Vocabulary
GRE Vocab
SAT Vocab
TOEFL Essential Vocab
Basic English Words For All
Global Words You Should Know
Business English
More...
Languages
AP German Vocab
AP Latin Vocab
SAT Subject Test: French
Italian Survival
Norwegian Survival
More...
Engineering
Audio Engineering
Computer Science Engineering
Aerospace Engineering
Chemical Engineering
Structural Engineering
More...
Health Sciences
Basic Nursing Skills
Health Science Language Fundamentals
Veterinary Technology Medical Language
Cardiology
Clinical Surgery
More...
English
Grammar Fundamentals
Literary And Rhetorical Vocab
Elements Of Style Vocab
Introduction To English Major
Complete Advanced Sentences
Literature
Homonyms
More...
Math
Algebra Formulas
Basic Arithmetic: Measurements
Metric Conversions
Geometric Properties
Important Math Facts
Number Sense Vocab
Business Math
More...
Other Major Subjects
Science
Economics
History
Law
Performing-arts
Cooking
Logic & Reasoning
Trivia
Browse all subjects
Browse all tests
Most popular tests