Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Intentional movements/gestures with a specific meaning.






2. Clarify meanings and sustaining conversation.






3. Ethical Rules






4. Views of time.






5. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






6. 12 feet +: Generally only for "speaker-listener" situations.






7. Choosing which stimulus to focus on (intake)






8. Culture found in the east.






9. Based on ideas - objective. Ideas are separate than the person.






10. Types of frame of reference.






11. Overcome them and keep them in check.






12. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






13. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






14. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






15. Most common conflict resolution for open style communicators.






16. Illustrations which represent a more abstract idea/concept.






17. Most common conflict resolution for hidden style communicators.






18. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






19. Decide which parts of the message are worth remembering.






20. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






21. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






22. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






23. Intentional or unintentional movements/gestures that control the flow of conversation.






24. Ways to maintain effective relationships.






25. Habitual movements/gestures used in times of stress.






26. Depends on the sender; words matter.






27. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






28. Tone of voice






29. Protect people's fundamental or inalienable rights. (the golden rule)






30. Major models of communication






31. 4 styles of communication






32. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






33. 2 types of cultural differences






34. Actions - gestures - appearance - etc.






35. Intentional movements/gestures that add to or clarify verbal meaning.






36. Develop your own opinion about the message (process)






37. Create the greatest good for the greatest amount of people






38. Movements/gestures that vary between cultures more than eye contact.






39. 2nd choice conflict resolution for all types of communicators.






40. Types of conflict resolution.






41. Increase our understanding and relate to the other sex differently.






42. Rules are stated and known - but not the reasons.






43. Taking appropriate action on the message (feedback)






44. Written or spoken word






45. Trust is weak - members feel awkward and it becomes personal.






46. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






47. Time is a tool to be used in building/maintaining relationships.






48. Provide fair and equal treatment for all individuals and groups involved.






49. Self-control and focus on the message.






50. Your communication style is based on these two things.