Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Non-verbal signals






2. Culture found in the east.






3. Decide which parts of the message are worth remembering.






4. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






5. Ways to maintain effective relationships.






6. Self-control and focus on the message.






7. Choosing which stimulus to focus on (intake)






8. Non-verbal communication is based on what two elements?






9. Ethical Rules






10. Intentional or unintentional movements/gestures that control the flow of conversation.






11. Create the greatest good for the greatest amount of people






12. 4 styles of communication






13. Culture found in the west.






14. Most common conflict resolution for open style communicators.






15. Necessity - relativity - rationalization - self-deception - end goal - greed






16. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






17. Taking appropriate action on the message (feedback)






18. Most common conflict resolution for hidden style communicators.






19. 2 types of cultural differences






20. Trust is weak - members feel awkward and it becomes personal.






21. Most common conflict resolution for closed style communicators.






22. Lengths of personal space.






23. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






24. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






25. Based on ideas - objective. Ideas are separate than the person.






26. Your communication style is based on these two things.






27. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






28. Increase our understanding and relate to the other sex differently.






29. The act of receiving information through the ears.






30. Tone of voice






31. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






32. Rules are stated and known - but not the reasons.






33. All intentional and unintentional messages that are not written - spoken - or sounded.






34. Actions - gestures - appearance - etc.






35. Types of conflict resolution.






36. Protect people's fundamental or inalienable rights. (the golden rule)






37. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






38. 2nd choice conflict resolution for all types of communicators.






39. Illustrations which represent a more abstract idea/concept.






40. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






41. Universal - cross cultural non-verbal communication.






42. Intentional movements/gestures with a specific meaning.






43. Most common conflict resolution for blind style communicators.






44. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






45. Types of conflict.






46. Major models of communication






47. Movements/gestures that vary between cultures more than eye contact.






48. Four barriers that keep us from listening.






49. Difference between petroglyphs and pictograms.






50. The process of internalizing and heeding information.