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Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Non-verbal communication






2. Most common conflict resolution for hidden style communicators.






3. Develop your own opinion about the message (process)






4. Decide which parts of the message are worth remembering.






5. Culture found in the east.






6. Intentional or unintentional movements/gestures that control the flow of conversation.






7. Touching- 18 inches: private use.






8. Culture found in the west.






9. 2nd choice conflict resolution for all types of communicators.






10. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






11. Actions - gestures - appearance - etc.






12. Increase our understanding and relate to the other sex differently.






13. 12 feet +: Generally only for "speaker-listener" situations.






14. Understanding listening stages






15. Necessity - relativity - rationalization - self-deception - end goal - greed






16. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






17. Intentional movements/gestures with a specific meaning.






18. Major models of communication






19. 4 styles of communication






20. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






21. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






22. Most common conflict resolution for closed style communicators.






23. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






24. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






25. Based on ideas - objective. Ideas are separate than the person.






26. Written or spoken word






27. Trust is weak - members feel awkward and it becomes personal.






28. Habitual movements/gestures used in times of stress.






29. People usually believe what they see over what they hear.






30. Most common conflict resolution for blind style communicators.






31. The process of internalizing and heeding information.






32. Taking appropriate action on the message (feedback)






33. Views of time.






34. Non-verbal communication is based on what two elements?






35. Provide fair and equal treatment for all individuals and groups involved.






36. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






37. Difference between petroglyphs and pictograms.






38. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






39. 2 types of cultural differences






40. Types of communication






41. Steps in Communication






42. Choosing which stimulus to focus on (intake)






43. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






44. Create the greatest good for the greatest amount of people






45. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






46. Your communication style is based on these two things.






47. Time is a tool to be used in building/maintaining relationships.






48. Ways to maintain effective relationships.






49. Rules and reasons for communication - known and easily stated.






50. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


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