Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






2. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






3. Non-verbal communication is based on what two elements?






4. Create the greatest good for the greatest amount of people






5. Four barriers that keep us from listening.






6. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






7. The process of internalizing and heeding information.






8. The act of receiving information through the ears.






9. Illustrations which represent a more abstract idea/concept.






10. Depends on the sender; words matter.






11. Intentional movements/gestures with a specific meaning.






12. Trust is weak - members feel awkward and it becomes personal.






13. Non-verbal signals






14. Rules and reasons for communication - known and easily stated.






15. Tone of voice






16. 4 styles of communication






17. All intentional and unintentional messages that are not written - spoken - or sounded.






18. Types of conflict resolution.






19. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






20. Intentional movements/gestures that add to or clarify verbal meaning.






21. Most common conflict resolution for hidden style communicators.






22. Steps in Communication






23. 2 types of cultural differences






24. Clarify meanings and sustaining conversation.






25. Major models of communication






26. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






27. Different behaviors which increase closeness - familiarity - and relationship.






28. Types of frame of reference.






29. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






30. Most common conflict resolution for blind style communicators.






31. Time is a tool to be used in building/maintaining relationships.






32. Universal - cross cultural non-verbal communication.






33. Written or spoken word






34. Non-verbal communication






35. Most common conflict resolution for open style communicators.






36. Your communication style is based on these two things.






37. 12 feet +: Generally only for "speaker-listener" situations.






38. Types of conflict.






39. 18 inches- 4 feet: close friends/colleagues.






40. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






41. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






42. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






43. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






44. Most common conflict resolution for closed style communicators.






45. Provide fair and equal treatment for all individuals and groups involved.






46. Time is a resource to be rationed and controlled.






47. Assign meaning to the message (internalize)






48. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






49. Overcome them and keep them in check.






50. Necessity - relativity - rationalization - self-deception - end goal - greed