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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rules and reasons for communication - known and easily stated.
Evaluating
Visual Communication
Physical - Personal - Semantic - Gender
Technical
2. Tone of voice
Immediacy Behaviors
Visual Communication
Emblem - illustrators - regulators - adaptors
Vocal Communication
3. Types of communication
Competing
verbal - vocal - visual
Dealing with Physical barriers
Intimate Space
4. Movements/gestures that vary between cultures more than eye contact.
verbal - vocal - visual
Emblem - illustrators - regulators - adaptors
Remembering
Technical - formal - informal
5. Rules are stated and known - but not the reasons.
Avoiding - accommodating - compromising - competing - collaborating.
Cave Paintings
Formal
Moral Rights
6. Illustrations which represent a more abstract idea/concept.
Public Distance
Cave Paintings
Ideograms
Hidden Style
7. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Communication
Petroglyphs show pictures and pictograms tell stories.
Collectivist
Cognitive Conflict
8. 2nd choice conflict resolution for all types of communicators.
Dealing with Physical barriers
Compromising
Moral Rights
verbal - vocal - visual
9. Ethical Rules
Visual Communication
Utilitarian - moral rights - justice - practical
Sensing - interpreting - evaluating - responding - remembering.
Dealing with Physical barriers
10. Different behaviors which increase closeness - familiarity - and relationship.
Feedback and disclosure
Sensing
Immediacy Behaviors
Regulators
11. Types of conflict resolution.
Avoiding
Physical - Personal - Semantic - Gender
Sensing
Avoiding - accommodating - compromising - competing - collaborating.
12. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
verbal - vocal - visual
Active Listening
Hidden Style
High Context
13. Non-verbal communication is based on what two elements?
Personal Space
Avoiding - accommodating - compromising - competing - collaborating.
Remembering
Frame of reference and cultural background
14. Clarify meanings and sustaining conversation.
Traditional - human relations - human resources - systems/contingency - transformational
Monochromatic and Polychromatic
Dealing with Semantic Barrier
Accommodating
15. Culture found in the west.
Practical
Individualistic
Compromising
Interpreting
16. Most common conflict resolution for hidden style communicators.
Interpreting
Remembering
Frame of reference and cultural background
Accommodating
17. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Writing
Stimulus - motivation - encoding - code - decoding - feedback
Social Distance
Informal
18. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Physical - Personal - Semantic - Gender
Communication Style
Polychromatic View
Pictograms
19. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Pictograms
Intimate - personal - social - public
Justice
Communication Style
20. Create the greatest good for the greatest amount of people
Utilitarian
Cognitive Conflict
Expectations - teamwork - trust
Technical - formal - informal
21. Depends on the receiver; context matters.
Justice
Hidden Style
Collaborating
High Context
22. Culture found in the east.
Ambiguous Words
Hand gestures - posture - clothing - time - etc.
Dealing with Semantic Barrier
Collectivist
23. The process of internalizing and heeding information.
Listening
Compromising
Hearing
Adaptors
24. 12 feet +: Generally only for "speaker-listener" situations.
Evaluating
Dealing with Gender Barrier
Public Distance
Utilitarian - moral rights - justice - practical
25. Views of time.
Petroglyphs
Monochromatic and Polychromatic
Regulators
Emblem - illustrators - regulators - adaptors
26. Touching- 18 inches: private use.
Dealing with Personal barriers
Telecommunication
Intimate Space
Pictograms
27. Universal - cross cultural non-verbal communication.
Evaluating
Social Distance
Facial expressions
Avoiding
28. Lengths of personal space.
Intimate - personal - social - public
Expectations - teamwork - trust
Moral Rights
verbal - vocal - visual
29. Ways to maintain effective relationships.
Expectations - teamwork - trust
Individualistic vs. collectivist - low context vs. high contex
Cognitive Conflict
Frame of reference and cultural background
30. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Collectivist
Cave Paintings
Hidden Style
Social Distance
31. Increase our understanding and relate to the other sex differently.
Responding
Moral Rights
Informal
Dealing with Gender Barrier
32. Types of conflict.
Cognitive and Affective
Evaluating
Facial expressions
Stimulus - motivation - encoding - code - decoding - feedback
33. Types of frame of reference.
Technical - formal - informal
Active Listening
Polychromatic View
Vocal Communication
34. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Petroglyphs
Informal
70% of all communication
Collectivist
35. Necessity - relativity - rationalization - self-deception - end goal - greed
Communication Ethics
Technical
Unethical traps
Cave Paintings
36. 4 styles of communication
Expectations - teamwork - trust
Open Style
Closed - blind - hidden - open
Sensing
37. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Technical - formal - informal
Speech
Communication Ethics
Cave Paintings
38. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Regulators
Listening
Open Style
Formal
39. Habitual movements/gestures used in times of stress.
Informal
Adaptors
Utilitarian - moral rights - justice - practical
Ideograms
40. Intentional movements/gestures with a specific meaning.
Emblem
Emblem - illustrators - regulators - adaptors
Frame of reference and cultural background
Pictograms
41. Your communication style is based on these two things.
Moral Rights
Feedback and disclosure
Writing
Expectations - teamwork - trust
42. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Hand gestures - posture - clothing - time - etc.
Adaptors
Petroglyphs
Cognitive and Affective
43. Non-verbal signals
Vocal Communication
verbal - vocal - visual
Hand gestures - posture - clothing - time - etc.
Physical - Personal - Semantic - Gender
44. Four barriers that keep us from listening.
Cognitive Conflict
Expectations - teamwork - trust
Physical - Personal - Semantic - Gender
Writing
45. 18 inches- 4 feet: close friends/colleagues.
Writing
Closed - blind - hidden - open
Personal Space
Dealing with Gender Barrier
46. Most common conflict resolution for open style communicators.
Compromising
Active Listening
Collaborating
Emblem
47. Actions - gestures - appearance - etc.
Dealing with Personal barriers
Visual Communication
Monochromatic View
Personal Space
48. Time is a resource to be rationed and controlled.
Monochromatic View
Public Distance
Communication Style
Polychromatic View
49. Assign meaning to the message (internalize)
Interpreting
Speech
Polychromatic View
Practical
50. Decide which parts of the message are worth remembering.
Intimate - personal - social - public
Emblem
Communication
Remembering