Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rules are stated and known - but not the reasons.






2. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






3. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






4. Depends on the sender; words matter.






5. Tone of voice






6. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






7. Views of time.






8. 12 feet +: Generally only for "speaker-listener" situations.






9. Time is a resource to be rationed and controlled.






10. Difference between petroglyphs and pictograms.






11. Non-verbal signals






12. Trust is weak - members feel awkward and it becomes personal.






13. Intentional movements/gestures that add to or clarify verbal meaning.






14. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






15. Non-verbal communication






16. Types of conflict.






17. Lengths of personal space.






18. Actions - gestures - appearance - etc.






19. Most common conflict resolution for closed style communicators.






20. People usually believe what they see over what they hear.






21. 2 types of cultural differences






22. The process of internalizing and heeding information.






23. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






24. Time is a tool to be used in building/maintaining relationships.






25. Non-verbal communication is based on what two elements?






26. Increase our understanding and relate to the other sex differently.






27. 18 inches- 4 feet: close friends/colleagues.






28. Depends on the receiver; context matters.






29. Choosing which stimulus to focus on (intake)






30. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






31. Ways to maintain effective relationships.






32. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






33. Overcome them and keep them in check.






34. All intentional and unintentional messages that are not written - spoken - or sounded.






35. Movements/gestures that vary between cultures more than eye contact.






36. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






37. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






38. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






39. Provide fair and equal treatment for all individuals and groups involved.






40. Four barriers that keep us from listening.






41. Rules and reasons for communication - known and easily stated.






42. 2nd choice conflict resolution for all types of communicators.






43. Types of frame of reference.






44. Culture found in the west.






45. Necessity - relativity - rationalization - self-deception - end goal - greed






46. Types of conflict resolution.






47. Clarify meanings and sustaining conversation.






48. Steps in Communication






49. Assign meaning to the message (internalize)






50. Protect people's fundamental or inalienable rights. (the golden rule)