Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 2 types of cultural differences






2. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






3. Steps in Communication






4. Based on ideas - objective. Ideas are separate than the person.






5. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






6. Taking appropriate action on the message (feedback)






7. Decide which parts of the message are worth remembering.






8. 12 feet +: Generally only for "speaker-listener" situations.






9. Non-verbal signals






10. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






11. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






12. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






13. People usually believe what they see over what they hear.






14. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






15. All intentional and unintentional messages that are not written - spoken - or sounded.






16. Most common conflict resolution for open style communicators.






17. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






18. Rules and reasons for communication - known and easily stated.






19. Create the greatest good for the greatest amount of people






20. Depends on the sender; words matter.






21. 18 inches- 4 feet: close friends/colleagues.






22. Overcome them and keep them in check.






23. Rules are stated and known - but not the reasons.






24. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






25. 4 styles of communication






26. Illustrations which represent a more abstract idea/concept.






27. Protect people's fundamental or inalienable rights. (the golden rule)






28. Movements/gestures that vary between cultures more than eye contact.






29. Types of conflict resolution.






30. Choosing which stimulus to focus on (intake)






31. Most common conflict resolution for closed style communicators.






32. Intentional movements/gestures that add to or clarify verbal meaning.






33. Intentional or unintentional movements/gestures that control the flow of conversation.






34. Develop your own opinion about the message (process)






35. Major models of communication






36. Types of communication






37. Self-control and focus on the message.






38. Difference between petroglyphs and pictograms.






39. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






40. Universal - cross cultural non-verbal communication.






41. Non-verbal communication is based on what two elements?






42. Types of frame of reference.






43. Ethical Rules






44. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






45. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






46. Lengths of personal space.






47. Touching- 18 inches: private use.






48. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






49. Understanding listening stages






50. Necessity - relativity - rationalization - self-deception - end goal - greed