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Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Types of conflict resolution.
Intimate Space
Avoiding - accommodating - compromising - competing - collaborating.
Cave Paintings
Dealing with Personal barriers
2. Create the greatest good for the greatest amount of people
Speech
Individualistic vs. collectivist - low context vs. high contex
Utilitarian
Physical - Personal - Semantic - Gender
3. Universal - cross cultural non-verbal communication.
Petroglyphs
Communication
Facial expressions
Stimulus - motivation - encoding - code - decoding - feedback
4. Ethical Rules
Remembering
Competing
Closed - blind - hidden - open
Utilitarian - moral rights - justice - practical
5. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Informal
Communication
Emblem
Communication Ethics
6. Habitual movements/gestures used in times of stress.
Adaptors
Physical Enviroment
Competing
Social Distance
7. Ways to maintain effective relationships.
Low Context
Expectations - teamwork - trust
Verbal Communication
Social Distance
8. Time is a resource to be rationed and controlled.
Sensing - interpreting - evaluating - responding - remembering.
Monochromatic View
Dealing with Personal barriers
Frame of reference and cultural background
9. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Blind Style
Expectations - teamwork - trust
Technical - formal - informal
Personal Space
10. Your communication style is based on these two things.
70% of all communication
Emblem - illustrators - regulators - adaptors
Feedback and disclosure
Hand gestures - posture - clothing - time - etc.
11. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
verbal - vocal - visual
Pictograms
Low Context
Feedback and disclosure
12. 2 types of cultural differences
Individualistic vs. collectivist - low context vs. high contex
Communication Style
Compromising
Technical
13. People usually believe what they see over what they hear.
Technical - formal - informal
Cave Paintings
70% of all communication
Ambiguous Words
14. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Informal
Hearing
Intimate - personal - social - public
Traditional - human relations - human resources - systems/contingency - transformational
15. Types of conflict.
Cognitive and Affective
Eye contact
Collectivist
Evaluating
16. Different behaviors which increase closeness - familiarity - and relationship.
Emblem
Immediacy Behaviors
Illustrators
Emblem - illustrators - regulators - adaptors
17. Decide which parts of the message are worth remembering.
Remembering
Affective Conflict
Cave Paintings
Emblem
18. Touching- 18 inches: private use.
Feedback and disclosure
Emblem - illustrators - regulators - adaptors
Intimate - personal - social - public
Intimate Space
19. Depends on the receiver; context matters.
Communication Style
High Context
Feedback and disclosure
Polychromatic View
20. Overcome them and keep them in check.
Dealing with Personal barriers
Collectivist
Sensing
Affective Conflict
21. Major models of communication
Dealing with Semantic Barrier
Monochromatic View
Polychromatic View
Traditional - human relations - human resources - systems/contingency - transformational
22. Self-control and focus on the message.
Dealing with Physical barriers
Vocal Communication
Regulators
Hidden Style
23. 18 inches- 4 feet: close friends/colleagues.
Practical
Ambiguous Words
Personal Space
Social Distance
24. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Cave Paintings
Dealing with Personal barriers
Open Style
Collaborating
25. 2nd choice conflict resolution for all types of communicators.
Closed Style
Compromising
Ambiguous Words
Informal
26. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Social Distance
Active Listening
Communication Ethics
Closed - blind - hidden - open
27. Tone of voice
Vocal Communication
Interpreting
Collectivist
Visual Communication
28. Clarify meanings and sustaining conversation.
Immediacy Behaviors
Active Listening
Cognitive Conflict
Dealing with Semantic Barrier
29. All intentional and unintentional messages that are not written - spoken - or sounded.
Non-verbal communication
Telecommunication
Hearing
Verbal Communication
30. Four barriers that keep us from listening.
Intimate Space
Physical - Personal - Semantic - Gender
Formal
Traditional - human relations - human resources - systems/contingency - transformational
31. Most common conflict resolution for closed style communicators.
Interpreting
Sensing
Dealing with Physical barriers
Avoiding
32. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Active Listening
Ambiguous Words
Communication Style
Pictograms
33. Most common conflict resolution for blind style communicators.
Verbal Communication
Feedback and disclosure
Illustrators
Competing
34. Intentional movements/gestures that add to or clarify verbal meaning.
Moral Rights
Petroglyphs show pictures and pictograms tell stories.
Monochromatic and Polychromatic
Illustrators
35. 4 styles of communication
Pictograms
Dealing with Gender Barrier
Closed - blind - hidden - open
Utilitarian - moral rights - justice - practical
36. Intentional or unintentional movements/gestures that control the flow of conversation.
Social Distance
Dealing with Gender Barrier
Emblem - illustrators - regulators - adaptors
Regulators
37. The process of internalizing and heeding information.
Listening
Open Style
Illustrators
Petroglyphs
38. Easy to communicate to society because the typical person would find them acceptable.
Justice
Practical
Evaluating
Stimulus - motivation - encoding - code - decoding - feedback
39. Choosing which stimulus to focus on (intake)
Cave Paintings
Sensing
Individualistic vs. collectivist - low context vs. high contex
Speech
40. Types of communication
verbal - vocal - visual
Personal Space
Technical
Monochromatic View
41. Culture found in the east.
Emblem - illustrators - regulators - adaptors
Compromising
Feedback and disclosure
Collectivist
42. Written or spoken word
Eye contact
Emblem
Vocal Communication
Verbal Communication
43. Trust is weak - members feel awkward and it becomes personal.
Cognitive Conflict
Listening
70% of all communication
Affective Conflict
44. Culture found in the west.
Monochromatic View
Individualistic
Interpreting
Technical - formal - informal
45. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Petroglyphs
Justice
Sensing
Hearing
46. Time is a tool to be used in building/maintaining relationships.
Accommodating
Polychromatic View
Dealing with Semantic Barrier
Sensing
47. Rules are stated and known - but not the reasons.
Formal
Dealing with Semantic Barrier
Sensing
Sensing - interpreting - evaluating - responding - remembering.
48. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Remembering
Verbal Communication
Speech
Eye contact
49. Based on ideas - objective. Ideas are separate than the person.
Active Listening
Closed - blind - hidden - open
Collaborating
Cognitive Conflict
50. Illustrations which represent a more abstract idea/concept.
Petroglyphs
Closed - blind - hidden - open
Ideograms
Dealing with Physical barriers
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