Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 12 feet +: Generally only for "speaker-listener" situations.






2. 2nd choice conflict resolution for all types of communicators.






3. 2 types of cultural differences






4. Provide fair and equal treatment for all individuals and groups involved.






5. Touching- 18 inches: private use.






6. Choosing which stimulus to focus on (intake)






7. The act of receiving information through the ears.






8. Most common conflict resolution for hidden style communicators.






9. Develop your own opinion about the message (process)






10. Based on ideas - objective. Ideas are separate than the person.






11. Types of communication






12. Intentional movements/gestures with a specific meaning.






13. Types of conflict.






14. 18 inches- 4 feet: close friends/colleagues.






15. Most common conflict resolution for closed style communicators.






16. Understanding listening stages






17. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






18. Trust is weak - members feel awkward and it becomes personal.






19. Culture found in the west.






20. Depends on the sender; words matter.






21. Tone of voice






22. Ethical Rules






23. Illustrations which represent a more abstract idea/concept.






24. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






25. Decide which parts of the message are worth remembering.






26. Major models of communication






27. Four barriers that keep us from listening.






28. Universal - cross cultural non-verbal communication.






29. People usually believe what they see over what they hear.






30. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






31. Time is a resource to be rationed and controlled.






32. Lengths of personal space.






33. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






34. Written or spoken word






35. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






36. All intentional and unintentional messages that are not written - spoken - or sounded.






37. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






38. Ways to maintain effective relationships.






39. Protect people's fundamental or inalienable rights. (the golden rule)






40. Types of conflict resolution.






41. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






42. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






43. Time is a tool to be used in building/maintaining relationships.






44. Steps in Communication






45. Different behaviors which increase closeness - familiarity - and relationship.






46. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






47. Rules are stated and known - but not the reasons.






48. Habitual movements/gestures used in times of stress.






49. Clarify meanings and sustaining conversation.






50. Movements/gestures that vary between cultures more than eye contact.