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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 2 types of cultural differences
Feedback and disclosure
Individualistic vs. collectivist - low context vs. high contex
Dealing with Semantic Barrier
Hearing
2. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Verbal Communication
Traditional - human relations - human resources - systems/contingency - transformational
Pictograms
Low Context
3. Steps in Communication
Vocal Communication
Stimulus - motivation - encoding - code - decoding - feedback
Blind Style
Regulators
4. Based on ideas - objective. Ideas are separate than the person.
Collaborating
Cognitive Conflict
Speech
Low Context
5. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Speech
Immediacy Behaviors
Avoiding - accommodating - compromising - competing - collaborating.
Ideograms
6. Taking appropriate action on the message (feedback)
Evaluating
Personal Space
Responding
Regulators
7. Decide which parts of the message are worth remembering.
Unethical traps
Remembering
Monochromatic and Polychromatic
Avoiding - accommodating - compromising - competing - collaborating.
8. 12 feet +: Generally only for "speaker-listener" situations.
Individualistic
Petroglyphs show pictures and pictograms tell stories.
Public Distance
Dealing with Gender Barrier
9. Non-verbal signals
Utilitarian - moral rights - justice - practical
Hand gestures - posture - clothing - time - etc.
Public Distance
Petroglyphs
10. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Avoiding
Hidden Style
Non-verbal communication
Petroglyphs show pictures and pictograms tell stories.
11. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Public Distance
Non-verbal communication
Adaptors
Blind Style
12. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Social Distance
Illustrators
Facial expressions
Dealing with Personal barriers
13. People usually believe what they see over what they hear.
Remembering
Vocal Communication
Ambiguous Words
Responding
14. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Low Context
Technical
Eye contact
Practical
15. All intentional and unintentional messages that are not written - spoken - or sounded.
Social Distance
Ambiguous Words
Non-verbal communication
Ideograms
16. Most common conflict resolution for open style communicators.
Remembering
Collaborating
Monochromatic and Polychromatic
Responding
17. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Closed Style
Social Distance
Cave Paintings
Feedback and disclosure
18. Rules and reasons for communication - known and easily stated.
verbal - vocal - visual
Individualistic
Polychromatic View
Technical
19. Create the greatest good for the greatest amount of people
Hand gestures - posture - clothing - time - etc.
Low Context
Utilitarian
Vocal Communication
20. Depends on the sender; words matter.
Closed Style
Low Context
Moral Rights
Illustrators
21. 18 inches- 4 feet: close friends/colleagues.
Frame of reference and cultural background
Affective Conflict
Personal Space
Ambiguous Words
22. Overcome them and keep them in check.
Open Style
Remembering
Collaborating
Dealing with Personal barriers
23. Rules are stated and known - but not the reasons.
Social Distance
Emblem
Practical
Formal
24. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Remembering
Monochromatic and Polychromatic
Open Style
Sensing
25. 4 styles of communication
Dealing with Semantic Barrier
Justice
Communication
Closed - blind - hidden - open
26. Illustrations which represent a more abstract idea/concept.
Individualistic vs. collectivist - low context vs. high contex
Ideograms
Adaptors
Interpreting
27. Protect people's fundamental or inalienable rights. (the golden rule)
Closed Style
Verbal Communication
Utilitarian
Moral Rights
28. Movements/gestures that vary between cultures more than eye contact.
Listening
Emblem - illustrators - regulators - adaptors
Accommodating
Blind Style
29. Types of conflict resolution.
Public Distance
Avoiding - accommodating - compromising - competing - collaborating.
Sensing - interpreting - evaluating - responding - remembering.
Dealing with Gender Barrier
30. Choosing which stimulus to focus on (intake)
Sensing
Communication
Remembering
Accommodating
31. Most common conflict resolution for closed style communicators.
Communication Ethics
Personal Space
Avoiding
Dealing with Physical barriers
32. Intentional movements/gestures that add to or clarify verbal meaning.
Cognitive and Affective
Physical Enviroment
Illustrators
Adaptors
33. Intentional or unintentional movements/gestures that control the flow of conversation.
Regulators
Active Listening
Unethical traps
Cognitive Conflict
34. Develop your own opinion about the message (process)
Cognitive and Affective
Technical
Writing
Evaluating
35. Major models of communication
Traditional - human relations - human resources - systems/contingency - transformational
Pictograms
High Context
Cognitive Conflict
36. Types of communication
verbal - vocal - visual
Ideograms
Cognitive Conflict
Individualistic
37. Self-control and focus on the message.
Monochromatic and Polychromatic
Vocal Communication
Dealing with Physical barriers
Telecommunication
38. Difference between petroglyphs and pictograms.
Individualistic
Immediacy Behaviors
Dealing with Semantic Barrier
Petroglyphs show pictures and pictograms tell stories.
39. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Communication Ethics
Avoiding
Adaptors
Evaluating
40. Universal - cross cultural non-verbal communication.
Telecommunication
Petroglyphs show pictures and pictograms tell stories.
Facial expressions
Monochromatic and Polychromatic
41. Non-verbal communication is based on what two elements?
Justice
Frame of reference and cultural background
Individualistic
Petroglyphs show pictures and pictograms tell stories.
42. Types of frame of reference.
Eye contact
Vocal Communication
Dealing with Gender Barrier
Technical - formal - informal
43. Ethical Rules
Closed - blind - hidden - open
Utilitarian - moral rights - justice - practical
Formal
Sensing
44. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Informal
Communication Ethics
Open Style
Competing
45. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Monochromatic View
Avoiding - accommodating - compromising - competing - collaborating.
Active Listening
Communication Style
46. Lengths of personal space.
Cave Paintings
Intimate - personal - social - public
Eye contact
Communication
47. Touching- 18 inches: private use.
Non-verbal communication
Sensing
Technical - formal - informal
Intimate Space
48. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Justice
Communication
Traditional - human relations - human resources - systems/contingency - transformational
Individualistic vs. collectivist - low context vs. high contex
49. Understanding listening stages
Telecommunication
Sensing - interpreting - evaluating - responding - remembering.
Dealing with Personal barriers
Accommodating
50. Necessity - relativity - rationalization - self-deception - end goal - greed
Ambiguous Words
Unethical traps
Remembering
Telecommunication