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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Self-control and focus on the message.
Dealing with Physical barriers
Writing
Evaluating
Frame of reference and cultural background
2. Most common conflict resolution for closed style communicators.
Petroglyphs show pictures and pictograms tell stories.
Avoiding
Verbal Communication
Cognitive and Affective
3. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Closed Style
Intimate Space
Open Style
Unethical traps
4. Overcome them and keep them in check.
Dealing with Personal barriers
Emblem
Frame of reference and cultural background
Collectivist
5. Easy to communicate to society because the typical person would find them acceptable.
High Context
Individualistic vs. collectivist - low context vs. high contex
Dealing with Semantic Barrier
Practical
6. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Hidden Style
Pictograms
Emblem - illustrators - regulators - adaptors
Technical
7. Intentional movements/gestures that add to or clarify verbal meaning.
Formal
Cognitive Conflict
Illustrators
Petroglyphs
8. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Telecommunication
Ideograms
Petroglyphs show pictures and pictograms tell stories.
Compromising
9. 2 types of cultural differences
Polychromatic View
Communication Ethics
Individualistic vs. collectivist - low context vs. high contex
Individualistic
10. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Writing
70% of all communication
Responding
Affective Conflict
11. Major models of communication
verbal - vocal - visual
Dealing with Gender Barrier
Traditional - human relations - human resources - systems/contingency - transformational
Collectivist
12. Touching- 18 inches: private use.
Verbal Communication
Dealing with Personal barriers
Compromising
Intimate Space
13. Illustrations which represent a more abstract idea/concept.
Ideograms
Sensing - interpreting - evaluating - responding - remembering.
Low Context
Avoiding
14. Clarify meanings and sustaining conversation.
Technical
Utilitarian
Dealing with Semantic Barrier
Feedback and disclosure
15. Understanding listening stages
Dealing with Semantic Barrier
Facial expressions
Ideograms
Sensing - interpreting - evaluating - responding - remembering.
16. Non-verbal signals
Hand gestures - posture - clothing - time - etc.
Competing
Moral Rights
Affective Conflict
17. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Dealing with Personal barriers
Low Context
Individualistic vs. collectivist - low context vs. high contex
Active Listening
18. Types of conflict.
Responding
Cognitive and Affective
Sensing - interpreting - evaluating - responding - remembering.
Cognitive Conflict
19. Provide fair and equal treatment for all individuals and groups involved.
Dealing with Gender Barrier
Compromising
Justice
Personal Space
20. Difference between petroglyphs and pictograms.
Communication Ethics
Competing
Interpreting
Petroglyphs show pictures and pictograms tell stories.
21. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Stimulus - motivation - encoding - code - decoding - feedback
Communication Ethics
Collaborating
Hand gestures - posture - clothing - time - etc.
22. Time is a resource to be rationed and controlled.
Avoiding
Monochromatic View
Sensing
70% of all communication
23. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Closed Style
Illustrators
Evaluating
Pictograms
24. 12 feet +: Generally only for "speaker-listener" situations.
Communication Ethics
Public Distance
Adaptors
Ambiguous Words
25. Develop your own opinion about the message (process)
Evaluating
70% of all communication
Visual Communication
Avoiding - accommodating - compromising - competing - collaborating.
26. Four barriers that keep us from listening.
Physical - Personal - Semantic - Gender
Unethical traps
Social Distance
Cognitive and Affective
27. Trust is weak - members feel awkward and it becomes personal.
Utilitarian - moral rights - justice - practical
Affective Conflict
Technical
Intimate - personal - social - public
28. Lengths of personal space.
Public Distance
Communication Ethics
Vocal Communication
Intimate - personal - social - public
29. Depends on the receiver; context matters.
High Context
Utilitarian
Regulators
Telecommunication
30. Tone of voice
Feedback and disclosure
Visual Communication
Vocal Communication
Moral Rights
31. 2nd choice conflict resolution for all types of communicators.
Listening
Physical Enviroment
Dealing with Gender Barrier
Compromising
32. Steps in Communication
Stimulus - motivation - encoding - code - decoding - feedback
Intimate Space
Hand gestures - posture - clothing - time - etc.
Collectivist
33. Choosing which stimulus to focus on (intake)
Active Listening
Sensing
Telecommunication
Communication
34. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Responding
Cave Paintings
Moral Rights
Emblem - illustrators - regulators - adaptors
35. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Collectivist
Listening
Communication Ethics
Communication Style
36. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Listening
Eye contact
Cognitive Conflict
Social Distance
37. Written or spoken word
Hand gestures - posture - clothing - time - etc.
Personal Space
Verbal Communication
Eye contact
38. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Hidden Style
Intimate - personal - social - public
Utilitarian - moral rights - justice - practical
Communication
39. Create the greatest good for the greatest amount of people
Utilitarian
Responding
Immediacy Behaviors
Eye contact
40. Universal - cross cultural non-verbal communication.
Closed - blind - hidden - open
Technical - formal - informal
Polychromatic View
Facial expressions
41. Rules and reasons for communication - known and easily stated.
Dealing with Semantic Barrier
Technical
High Context
Monochromatic and Polychromatic
42. Most common conflict resolution for open style communicators.
Traditional - human relations - human resources - systems/contingency - transformational
Intimate Space
Collaborating
Hidden Style
43. Non-verbal communication
Intimate Space
Petroglyphs
Cave Paintings
70% of all communication
44. All intentional and unintentional messages that are not written - spoken - or sounded.
Low Context
Speech
Intimate - personal - social - public
Non-verbal communication
45. 4 styles of communication
verbal - vocal - visual
Closed - blind - hidden - open
Regulators
Closed Style
46. Assign meaning to the message (internalize)
Hand gestures - posture - clothing - time - etc.
Evaluating
Interpreting
Technical - formal - informal
47. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Eye contact
Social Distance
Compromising
Low Context
48. Necessity - relativity - rationalization - self-deception - end goal - greed
Communication
Unethical traps
Technical - formal - informal
Pictograms
49. Culture found in the east.
Competing
Pictograms
Collectivist
Informal
50. Views of time.
Technical
Monochromatic and Polychromatic
Petroglyphs
Personal Space