Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 2nd choice conflict resolution for all types of communicators.






2. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






3. Non-verbal communication is based on what two elements?






4. Steps in Communication






5. Major models of communication






6. Trust is weak - members feel awkward and it becomes personal.






7. Illustrations which represent a more abstract idea/concept.






8. Universal - cross cultural non-verbal communication.






9. People usually believe what they see over what they hear.






10. Four barriers that keep us from listening.






11. Clarify meanings and sustaining conversation.






12. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






13. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






14. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






15. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






16. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






17. Taking appropriate action on the message (feedback)






18. Most common conflict resolution for closed style communicators.






19. Intentional or unintentional movements/gestures that control the flow of conversation.






20. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






21. Increase our understanding and relate to the other sex differently.






22. Intentional movements/gestures with a specific meaning.






23. Types of conflict.






24. Views of time.






25. Types of conflict resolution.






26. Your communication style is based on these two things.






27. Time is a tool to be used in building/maintaining relationships.






28. Difference between petroglyphs and pictograms.






29. Ways to maintain effective relationships.






30. Most common conflict resolution for hidden style communicators.






31. Protect people's fundamental or inalienable rights. (the golden rule)






32. Based on ideas - objective. Ideas are separate than the person.






33. Necessity - relativity - rationalization - self-deception - end goal - greed






34. 4 styles of communication






35. Decide which parts of the message are worth remembering.






36. Time is a resource to be rationed and controlled.






37. Non-verbal communication






38. Written or spoken word






39. All intentional and unintentional messages that are not written - spoken - or sounded.






40. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






41. Depends on the sender; words matter.






42. Movements/gestures that vary between cultures more than eye contact.






43. Types of communication






44. Non-verbal signals






45. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






46. Culture found in the east.






47. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






48. Develop your own opinion about the message (process)






49. Create the greatest good for the greatest amount of people






50. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.