Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Self-control and focus on the message.






2. Most common conflict resolution for closed style communicators.






3. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






4. Overcome them and keep them in check.






5. Easy to communicate to society because the typical person would find them acceptable.






6. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






7. Intentional movements/gestures that add to or clarify verbal meaning.






8. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






9. 2 types of cultural differences






10. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






11. Major models of communication






12. Touching- 18 inches: private use.






13. Illustrations which represent a more abstract idea/concept.






14. Clarify meanings and sustaining conversation.






15. Understanding listening stages






16. Non-verbal signals






17. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






18. Types of conflict.






19. Provide fair and equal treatment for all individuals and groups involved.






20. Difference between petroglyphs and pictograms.






21. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






22. Time is a resource to be rationed and controlled.






23. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






24. 12 feet +: Generally only for "speaker-listener" situations.






25. Develop your own opinion about the message (process)






26. Four barriers that keep us from listening.






27. Trust is weak - members feel awkward and it becomes personal.






28. Lengths of personal space.






29. Depends on the receiver; context matters.






30. Tone of voice






31. 2nd choice conflict resolution for all types of communicators.






32. Steps in Communication






33. Choosing which stimulus to focus on (intake)






34. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






35. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






36. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






37. Written or spoken word






38. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






39. Create the greatest good for the greatest amount of people






40. Universal - cross cultural non-verbal communication.






41. Rules and reasons for communication - known and easily stated.






42. Most common conflict resolution for open style communicators.






43. Non-verbal communication






44. All intentional and unintentional messages that are not written - spoken - or sounded.






45. 4 styles of communication






46. Assign meaning to the message (internalize)






47. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






48. Necessity - relativity - rationalization - self-deception - end goal - greed






49. Culture found in the east.






50. Views of time.