Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Types of frame of reference.






2. The act of receiving information through the ears.






3. Non-verbal signals






4. Self-control and focus on the message.






5. Types of conflict.






6. Tone of voice






7. Rules and reasons for communication - known and easily stated.






8. Ways to maintain effective relationships.






9. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






10. Culture found in the east.






11. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






12. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






13. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






14. Types of conflict resolution.






15. Most common conflict resolution for hidden style communicators.






16. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






17. Overcome them and keep them in check.






18. Universal - cross cultural non-verbal communication.






19. 18 inches- 4 feet: close friends/colleagues.






20. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






21. Based on ideas - objective. Ideas are separate than the person.






22. Intentional movements/gestures with a specific meaning.






23. Non-verbal communication






24. Movements/gestures that vary between cultures more than eye contact.






25. Depends on the sender; words matter.






26. 2nd choice conflict resolution for all types of communicators.






27. Taking appropriate action on the message (feedback)






28. Understanding listening stages






29. Steps in Communication






30. Decide which parts of the message are worth remembering.






31. Actions - gestures - appearance - etc.






32. Lengths of personal space.






33. Develop your own opinion about the message (process)






34. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






35. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






36. Difference between petroglyphs and pictograms.






37. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






38. Illustrations which represent a more abstract idea/concept.






39. Written or spoken word






40. Major models of communication






41. Non-verbal communication is based on what two elements?






42. Intentional movements/gestures that add to or clarify verbal meaning.






43. Your communication style is based on these two things.






44. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






45. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






46. Protect people's fundamental or inalienable rights. (the golden rule)






47. Most common conflict resolution for open style communicators.






48. Time is a tool to be used in building/maintaining relationships.






49. Most common conflict resolution for closed style communicators.






50. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.