Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Choosing which stimulus to focus on (intake)






2. Types of conflict.






3. Clarify meanings and sustaining conversation.






4. Provide fair and equal treatment for all individuals and groups involved.






5. Types of frame of reference.






6. Time is a resource to be rationed and controlled.






7. 2nd choice conflict resolution for all types of communicators.






8. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






9. Taking appropriate action on the message (feedback)






10. Illustrations which represent a more abstract idea/concept.






11. Actions - gestures - appearance - etc.






12. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






13. Depends on the receiver; context matters.






14. 18 inches- 4 feet: close friends/colleagues.






15. Non-verbal signals






16. Universal - cross cultural non-verbal communication.






17. Non-verbal communication






18. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






19. 12 feet +: Generally only for "speaker-listener" situations.






20. Non-verbal communication is based on what two elements?






21. Most common conflict resolution for open style communicators.






22. Rules are stated and known - but not the reasons.






23. Time is a tool to be used in building/maintaining relationships.






24. Ways to maintain effective relationships.






25. Movements/gestures that vary between cultures more than eye contact.






26. 4 styles of communication






27. Types of conflict resolution.






28. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






29. Ethical Rules






30. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






31. Increase our understanding and relate to the other sex differently.






32. Lengths of personal space.






33. Create the greatest good for the greatest amount of people






34. The process of internalizing and heeding information.






35. Based on ideas - objective. Ideas are separate than the person.






36. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






37. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






38. 2 types of cultural differences






39. Intentional movements/gestures with a specific meaning.






40. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






41. Depends on the sender; words matter.






42. Written or spoken word






43. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






44. Self-control and focus on the message.






45. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






46. Develop your own opinion about the message (process)






47. Necessity - relativity - rationalization - self-deception - end goal - greed






48. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






49. Decide which parts of the message are worth remembering.






50. Habitual movements/gestures used in times of stress.







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Can you answer 50 questions in 15 minutes?


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