Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






2. All intentional and unintentional messages that are not written - spoken - or sounded.






3. Protect people's fundamental or inalienable rights. (the golden rule)






4. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






5. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






6. Culture found in the east.






7. Develop your own opinion about the message (process)






8. Actions - gestures - appearance - etc.






9. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






10. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






11. Intentional movements/gestures that add to or clarify verbal meaning.






12. Types of frame of reference.






13. The process of internalizing and heeding information.






14. Types of conflict.






15. Most common conflict resolution for open style communicators.






16. Choosing which stimulus to focus on (intake)






17. Based on ideas - objective. Ideas are separate than the person.






18. Time is a tool to be used in building/maintaining relationships.






19. Intentional movements/gestures with a specific meaning.






20. Different behaviors which increase closeness - familiarity - and relationship.






21. 2nd choice conflict resolution for all types of communicators.






22. Non-verbal communication is based on what two elements?






23. 2 types of cultural differences






24. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






25. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






26. Rules are stated and known - but not the reasons.






27. Assign meaning to the message (internalize)






28. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






29. Rules and reasons for communication - known and easily stated.






30. Views of time.






31. Tone of voice






32. Taking appropriate action on the message (feedback)






33. Types of communication






34. Most common conflict resolution for blind style communicators.






35. Trust is weak - members feel awkward and it becomes personal.






36. Steps in Communication






37. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






38. Increase our understanding and relate to the other sex differently.






39. Most common conflict resolution for closed style communicators.






40. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






41. Create the greatest good for the greatest amount of people






42. Provide fair and equal treatment for all individuals and groups involved.






43. Necessity - relativity - rationalization - self-deception - end goal - greed






44. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






45. Types of conflict resolution.






46. Ethical Rules






47. Habitual movements/gestures used in times of stress.






48. Culture found in the west.






49. Written or spoken word






50. Depends on the sender; words matter.