Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






2. Taking appropriate action on the message (feedback)






3. 18 inches- 4 feet: close friends/colleagues.






4. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






5. Actions - gestures - appearance - etc.






6. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






7. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






8. 2nd choice conflict resolution for all types of communicators.






9. Based on ideas - objective. Ideas are separate than the person.






10. Movements/gestures that vary between cultures more than eye contact.






11. Overcome them and keep them in check.






12. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






13. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






14. Illustrations which represent a more abstract idea/concept.






15. Depends on the receiver; context matters.






16. 4 styles of communication






17. Habitual movements/gestures used in times of stress.






18. Assign meaning to the message (internalize)






19. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






20. Tone of voice






21. Types of frame of reference.






22. Four barriers that keep us from listening.






23. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






24. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






25. Non-verbal communication is based on what two elements?






26. Universal - cross cultural non-verbal communication.






27. Non-verbal signals






28. The act of receiving information through the ears.






29. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






30. Rules are stated and known - but not the reasons.






31. Clarify meanings and sustaining conversation.






32. Most common conflict resolution for blind style communicators.






33. Self-control and focus on the message.






34. Intentional movements/gestures with a specific meaning.






35. Ethical Rules






36. Non-verbal communication






37. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






38. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






39. Lengths of personal space.






40. Trust is weak - members feel awkward and it becomes personal.






41. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






42. People usually believe what they see over what they hear.






43. Intentional or unintentional movements/gestures that control the flow of conversation.






44. Culture found in the east.






45. Difference between petroglyphs and pictograms.






46. Increase our understanding and relate to the other sex differently.






47. Time is a resource to be rationed and controlled.






48. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






49. Develop your own opinion about the message (process)






50. 12 feet +: Generally only for "speaker-listener" situations.