Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Non-verbal signals






2. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






3. 4 styles of communication






4. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






5. Four barriers that keep us from listening.






6. Your communication style is based on these two things.






7. Decide which parts of the message are worth remembering.






8. Provide fair and equal treatment for all individuals and groups involved.






9. Most common conflict resolution for closed style communicators.






10. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






11. Self-control and focus on the message.






12. Assign meaning to the message (internalize)






13. 12 feet +: Generally only for "speaker-listener" situations.






14. Touching- 18 inches: private use.






15. Ways to maintain effective relationships.






16. Most common conflict resolution for hidden style communicators.






17. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






18. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






19. Protect people's fundamental or inalienable rights. (the golden rule)






20. Culture found in the east.






21. Based on ideas - objective. Ideas are separate than the person.






22. Tone of voice






23. Depends on the sender; words matter.






24. Steps in Communication






25. Different behaviors which increase closeness - familiarity - and relationship.






26. Trust is weak - members feel awkward and it becomes personal.






27. Create the greatest good for the greatest amount of people






28. Types of conflict.






29. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






30. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






31. Time is a resource to be rationed and controlled.






32. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






33. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






34. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






35. Views of time.






36. Clarify meanings and sustaining conversation.






37. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






38. Most common conflict resolution for blind style communicators.






39. The act of receiving information through the ears.






40. Habitual movements/gestures used in times of stress.






41. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






42. 2 types of cultural differences






43. Ethical Rules






44. Intentional movements/gestures with a specific meaning.






45. Difference between petroglyphs and pictograms.






46. Illustrations which represent a more abstract idea/concept.






47. Overcome them and keep them in check.






48. Most common conflict resolution for open style communicators.






49. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






50. Intentional or unintentional movements/gestures that control the flow of conversation.