Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






2. 2 types of cultural differences






3. Depends on the sender; words matter.






4. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






5. Necessity - relativity - rationalization - self-deception - end goal - greed






6. Intentional movements/gestures with a specific meaning.






7. Different behaviors which increase closeness - familiarity - and relationship.






8. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






9. 4 styles of communication






10. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






11. Written or spoken word






12. Major models of communication






13. Tone of voice






14. The process of internalizing and heeding information.






15. Non-verbal signals






16. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






17. Most common conflict resolution for open style communicators.






18. Illustrations which represent a more abstract idea/concept.






19. Depends on the receiver; context matters.






20. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






21. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






22. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






23. Difference between petroglyphs and pictograms.






24. Decide which parts of the message are worth remembering.






25. Rules are stated and known - but not the reasons.






26. Most common conflict resolution for closed style communicators.






27. Time is a resource to be rationed and controlled.






28. Most common conflict resolution for hidden style communicators.






29. Clarify meanings and sustaining conversation.






30. Lengths of personal space.






31. 18 inches- 4 feet: close friends/colleagues.






32. Types of communication






33. All intentional and unintentional messages that are not written - spoken - or sounded.






34. Self-control and focus on the message.






35. Habitual movements/gestures used in times of stress.






36. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






37. Increase our understanding and relate to the other sex differently.






38. Touching- 18 inches: private use.






39. Intentional or unintentional movements/gestures that control the flow of conversation.






40. Actions - gestures - appearance - etc.






41. People usually believe what they see over what they hear.






42. Protect people's fundamental or inalienable rights. (the golden rule)






43. Assign meaning to the message (internalize)






44. Types of conflict.






45. Time is a tool to be used in building/maintaining relationships.






46. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






47. Rules and reasons for communication - known and easily stated.






48. 2nd choice conflict resolution for all types of communicators.






49. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






50. Trust is weak - members feel awkward and it becomes personal.