Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Understanding listening stages






2. 2nd choice conflict resolution for all types of communicators.






3. Increase our understanding and relate to the other sex differently.






4. Culture found in the east.






5. Rules are stated and known - but not the reasons.






6. Ethical Rules






7. Non-verbal communication






8. Time is a tool to be used in building/maintaining relationships.






9. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






10. 12 feet +: Generally only for "speaker-listener" situations.






11. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






12. Taking appropriate action on the message (feedback)






13. Touching- 18 inches: private use.






14. Non-verbal signals






15. 2 types of cultural differences






16. Non-verbal communication is based on what two elements?






17. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






18. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






19. Intentional or unintentional movements/gestures that control the flow of conversation.






20. Time is a resource to be rationed and controlled.






21. Intentional movements/gestures that add to or clarify verbal meaning.






22. All intentional and unintentional messages that are not written - spoken - or sounded.






23. Depends on the sender; words matter.






24. Most common conflict resolution for blind style communicators.






25. Your communication style is based on these two things.






26. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






27. Culture found in the west.






28. Depends on the receiver; context matters.






29. Choosing which stimulus to focus on (intake)






30. Trust is weak - members feel awkward and it becomes personal.






31. Overcome them and keep them in check.






32. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






33. Major models of communication






34. Easy to communicate to society because the typical person would find them acceptable.






35. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






36. The act of receiving information through the ears.






37. Written or spoken word






38. Provide fair and equal treatment for all individuals and groups involved.






39. Most common conflict resolution for open style communicators.






40. Steps in Communication






41. Habitual movements/gestures used in times of stress.






42. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






43. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






44. People usually believe what they see over what they hear.






45. Create the greatest good for the greatest amount of people






46. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






47. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






48. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






49. 4 styles of communication






50. 18 inches- 4 feet: close friends/colleagues.