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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Universal - cross cultural non-verbal communication.
Non-verbal communication
Eye contact
Speech
Facial expressions
2. Time is a tool to be used in building/maintaining relationships.
Hand gestures - posture - clothing - time - etc.
Facial expressions
Dealing with Physical barriers
Polychromatic View
3. Most common conflict resolution for open style communicators.
Illustrators
Collaborating
Physical - Personal - Semantic - Gender
Polychromatic View
4. Self-control and focus on the message.
Sensing
Blind Style
Dealing with Physical barriers
Speech
5. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Telecommunication
Avoiding
Blind Style
Hand gestures - posture - clothing - time - etc.
6. Taking appropriate action on the message (feedback)
Dealing with Gender Barrier
Visual Communication
Responding
Polychromatic View
7. Actions - gestures - appearance - etc.
Formal
Utilitarian - moral rights - justice - practical
Visual Communication
verbal - vocal - visual
8. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Physical - Personal - Semantic - Gender
Ideograms
Pictograms
Closed Style
9. 12 feet +: Generally only for "speaker-listener" situations.
Public Distance
Expectations - teamwork - trust
Cognitive Conflict
Monochromatic View
10. Based on ideas - objective. Ideas are separate than the person.
Open Style
Avoiding - accommodating - compromising - competing - collaborating.
Cognitive Conflict
Hidden Style
11. Intentional movements/gestures that add to or clarify verbal meaning.
Illustrators
Collectivist
Dealing with Semantic Barrier
Physical Enviroment
12. Decide which parts of the message are worth remembering.
Monochromatic and Polychromatic
Listening
Dealing with Gender Barrier
Remembering
13. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Communication Ethics
Formal
Hand gestures - posture - clothing - time - etc.
Facial expressions
14. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Communication
Technical
Intimate - personal - social - public
Regulators
15. Easy to communicate to society because the typical person would find them acceptable.
Hearing
Practical
Collaborating
Individualistic vs. collectivist - low context vs. high contex
16. Non-verbal signals
Individualistic vs. collectivist - low context vs. high contex
Hand gestures - posture - clothing - time - etc.
Closed Style
Speech
17. Intentional or unintentional movements/gestures that control the flow of conversation.
Regulators
Interpreting
Monochromatic and Polychromatic
Blind Style
18. Difference between petroglyphs and pictograms.
Practical
Visual Communication
Eye contact
Petroglyphs show pictures and pictograms tell stories.
19. Clarify meanings and sustaining conversation.
Affective Conflict
Visual Communication
Communication Ethics
Dealing with Semantic Barrier
20. Types of conflict.
Traditional - human relations - human resources - systems/contingency - transformational
Stimulus - motivation - encoding - code - decoding - feedback
Cognitive and Affective
Ambiguous Words
21. Increase our understanding and relate to the other sex differently.
Polychromatic View
Traditional - human relations - human resources - systems/contingency - transformational
Dealing with Gender Barrier
Illustrators
22. 4 styles of communication
Cave Paintings
Avoiding - accommodating - compromising - competing - collaborating.
Polychromatic View
Closed - blind - hidden - open
23. Rules are stated and known - but not the reasons.
Formal
Telecommunication
Listening
Hidden Style
24. Overcome them and keep them in check.
Immediacy Behaviors
Cave Paintings
Remembering
Dealing with Personal barriers
25. Lengths of personal space.
Hand gestures - posture - clothing - time - etc.
Intimate - personal - social - public
Communication Style
Petroglyphs show pictures and pictograms tell stories.
26. 2 types of cultural differences
Individualistic vs. collectivist - low context vs. high contex
Intimate - personal - social - public
Practical
Cognitive and Affective
27. 18 inches- 4 feet: close friends/colleagues.
Petroglyphs show pictures and pictograms tell stories.
Telecommunication
Personal Space
Interpreting
28. Four barriers that keep us from listening.
Physical - Personal - Semantic - Gender
Writing
Listening
Informal
29. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Physical - Personal - Semantic - Gender
Telecommunication
Hidden Style
Petroglyphs show pictures and pictograms tell stories.
30. Depends on the sender; words matter.
Closed - blind - hidden - open
Formal
Low Context
Communication
31. Ways to maintain effective relationships.
Moral Rights
Physical Enviroment
Communication Ethics
Expectations - teamwork - trust
32. Written or spoken word
Verbal Communication
Feedback and disclosure
Petroglyphs
Utilitarian - moral rights - justice - practical
33. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Non-verbal communication
Monochromatic and Polychromatic
Blind Style
Collaborating
34. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Polychromatic View
Eye contact
Dealing with Personal barriers
Visual Communication
35. Ethical Rules
Blind Style
Active Listening
Dealing with Physical barriers
Utilitarian - moral rights - justice - practical
36. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Speech
Practical
Compromising
Frame of reference and cultural background
37. 2nd choice conflict resolution for all types of communicators.
Telecommunication
Accommodating
Immediacy Behaviors
Compromising
38. Rules and reasons for communication - known and easily stated.
Verbal Communication
Regulators
Technical
Low Context
39. Create the greatest good for the greatest amount of people
Social Distance
Frame of reference and cultural background
Utilitarian
Illustrators
40. Choosing which stimulus to focus on (intake)
Avoiding
Sensing
Dealing with Semantic Barrier
Personal Space
41. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Collaborating
Petroglyphs
Open Style
Monochromatic View
42. Intentional movements/gestures with a specific meaning.
Cognitive Conflict
Emblem
Verbal Communication
Adaptors
43. Your communication style is based on these two things.
Unethical traps
Dealing with Physical barriers
Active Listening
Feedback and disclosure
44. All intentional and unintentional messages that are not written - spoken - or sounded.
Moral Rights
Non-verbal communication
Cognitive and Affective
Collaborating
45. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Polychromatic View
Hidden Style
Active Listening
Individualistic vs. collectivist - low context vs. high contex
46. Depends on the receiver; context matters.
Adaptors
Hand gestures - posture - clothing - time - etc.
Informal
High Context
47. Views of time.
Justice
Hearing
Monochromatic and Polychromatic
Vocal Communication
48. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Physical Enviroment
Cognitive and Affective
Moral Rights
Communication Ethics
49. Types of communication
Utilitarian
Emblem - illustrators - regulators - adaptors
verbal - vocal - visual
Personal Space
50. Habitual movements/gestures used in times of stress.
Technical - formal - informal
Adaptors
Social Distance
Hidden Style