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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. All intentional and unintentional messages that are not written - spoken - or sounded.
Low Context
Non-verbal communication
Polychromatic View
Cognitive Conflict
2. Increase our understanding and relate to the other sex differently.
Dealing with Gender Barrier
High Context
Intimate - personal - social - public
Telecommunication
3. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Blind Style
Cognitive Conflict
Speech
Visual Communication
4. Develop your own opinion about the message (process)
Writing
Avoiding - accommodating - compromising - competing - collaborating.
Ambiguous Words
Evaluating
5. Different behaviors which increase closeness - familiarity - and relationship.
Collectivist
Emblem - illustrators - regulators - adaptors
Informal
Immediacy Behaviors
6. 2 types of cultural differences
Technical
Verbal Communication
Individualistic vs. collectivist - low context vs. high contex
Unethical traps
7. Most common conflict resolution for blind style communicators.
Public Distance
Dealing with Personal barriers
verbal - vocal - visual
Competing
8. 12 feet +: Generally only for "speaker-listener" situations.
Expectations - teamwork - trust
Social Distance
Public Distance
Competing
9. Create the greatest good for the greatest amount of people
Frame of reference and cultural background
Utilitarian
Open Style
Intimate Space
10. Protect people's fundamental or inalienable rights. (the golden rule)
Moral Rights
Utilitarian - moral rights - justice - practical
Verbal Communication
Cave Paintings
11. Difference between petroglyphs and pictograms.
Cognitive and Affective
Petroglyphs show pictures and pictograms tell stories.
Personal Space
Illustrators
12. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Dealing with Gender Barrier
Communication Ethics
Blind Style
Interpreting
13. Universal - cross cultural non-verbal communication.
Closed - blind - hidden - open
Avoiding - accommodating - compromising - competing - collaborating.
Affective Conflict
Facial expressions
14. Ethical Rules
Regulators
Utilitarian - moral rights - justice - practical
Intimate - personal - social - public
Individualistic vs. collectivist - low context vs. high contex
15. 18 inches- 4 feet: close friends/colleagues.
Dealing with Personal barriers
Writing
Technical - formal - informal
Personal Space
16. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Emblem - illustrators - regulators - adaptors
Open Style
Frame of reference and cultural background
70% of all communication
17. Non-verbal communication is based on what two elements?
Practical
Frame of reference and cultural background
Emblem
Interpreting
18. Most common conflict resolution for open style communicators.
Utilitarian - moral rights - justice - practical
Listening
Hidden Style
Collaborating
19. Illustrations which represent a more abstract idea/concept.
Cognitive and Affective
Interpreting
Ideograms
Visual Communication
20. Self-control and focus on the message.
Feedback and disclosure
Closed Style
Dealing with Physical barriers
Social Distance
21. Rules and reasons for communication - known and easily stated.
Technical
Sensing
Compromising
Speech
22. Provide fair and equal treatment for all individuals and groups involved.
Justice
Hidden Style
Communication Style
Monochromatic and Polychromatic
23. Lengths of personal space.
Emblem - illustrators - regulators - adaptors
Intimate - personal - social - public
Public Distance
Dealing with Semantic Barrier
24. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Justice
Traditional - human relations - human resources - systems/contingency - transformational
Expectations - teamwork - trust
Physical Enviroment
25. Intentional or unintentional movements/gestures that control the flow of conversation.
Listening
Regulators
Closed - blind - hidden - open
Emblem - illustrators - regulators - adaptors
26. Taking appropriate action on the message (feedback)
Individualistic
Responding
Collaborating
Adaptors
27. Types of communication
verbal - vocal - visual
Petroglyphs
Monochromatic View
Utilitarian - moral rights - justice - practical
28. Views of time.
Closed - blind - hidden - open
Avoiding - accommodating - compromising - competing - collaborating.
Monochromatic and Polychromatic
Intimate Space
29. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Telecommunication
Technical
Low Context
Cognitive Conflict
30. Non-verbal communication
Eye contact
70% of all communication
Adaptors
Communication Style
31. Intentional movements/gestures that add to or clarify verbal meaning.
Collaborating
Illustrators
Sensing - interpreting - evaluating - responding - remembering.
Eye contact
32. 2nd choice conflict resolution for all types of communicators.
Physical Enviroment
Compromising
Intimate - personal - social - public
Monochromatic and Polychromatic
33. Culture found in the east.
Collectivist
Illustrators
Ambiguous Words
Cave Paintings
34. Tone of voice
Vocal Communication
Monochromatic View
Moral Rights
Hidden Style
35. People usually believe what they see over what they hear.
Collaborating
Justice
Ambiguous Words
Individualistic vs. collectivist - low context vs. high contex
36. Major models of communication
Frame of reference and cultural background
Individualistic vs. collectivist - low context vs. high contex
Communication Ethics
Traditional - human relations - human resources - systems/contingency - transformational
37. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Facial expressions
Eye contact
Illustrators
verbal - vocal - visual
38. Steps in Communication
Dealing with Semantic Barrier
Responding
Hand gestures - posture - clothing - time - etc.
Stimulus - motivation - encoding - code - decoding - feedback
39. Actions - gestures - appearance - etc.
Justice
Visual Communication
Polychromatic View
Vocal Communication
40. Habitual movements/gestures used in times of stress.
Frame of reference and cultural background
Visual Communication
Ideograms
Adaptors
41. 4 styles of communication
Intimate - personal - social - public
Personal Space
Regulators
Closed - blind - hidden - open
42. Your communication style is based on these two things.
Verbal Communication
Closed Style
Feedback and disclosure
Technical - formal - informal
43. Overcome them and keep them in check.
Dealing with Personal barriers
Petroglyphs
Ambiguous Words
Emblem - illustrators - regulators - adaptors
44. Types of frame of reference.
Interpreting
Blind Style
Technical - formal - informal
Communication
45. Choosing which stimulus to focus on (intake)
Frame of reference and cultural background
Sensing
Justice
Vocal Communication
46. Written or spoken word
Utilitarian - moral rights - justice - practical
Verbal Communication
Justice
Monochromatic and Polychromatic
47. Intentional movements/gestures with a specific meaning.
Dealing with Personal barriers
Utilitarian - moral rights - justice - practical
Emblem
Cave Paintings
48. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
High Context
Informal
Facial expressions
Pictograms
49. Four barriers that keep us from listening.
Collaborating
Visual Communication
Physical - Personal - Semantic - Gender
Eye contact
50. Types of conflict.
Cognitive and Affective
Ideograms
Dealing with Personal barriers
Collaborating