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Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. All intentional and unintentional messages that are not written - spoken - or sounded.






2. Tone of voice






3. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






4. Actions - gestures - appearance - etc.






5. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






6. Steps in Communication






7. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






8. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






9. Intentional movements/gestures that add to or clarify verbal meaning.






10. Four barriers that keep us from listening.






11. Types of communication






12. Most common conflict resolution for blind style communicators.






13. Decide which parts of the message are worth remembering.






14. Most common conflict resolution for open style communicators.






15. Major models of communication






16. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






17. Types of conflict.






18. 2nd choice conflict resolution for all types of communicators.






19. Self-control and focus on the message.






20. Culture found in the east.






21. Types of frame of reference.






22. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






23. Necessity - relativity - rationalization - self-deception - end goal - greed






24. 12 feet +: Generally only for "speaker-listener" situations.






25. Assign meaning to the message (internalize)






26. Develop your own opinion about the message (process)






27. Difference between petroglyphs and pictograms.






28. 4 styles of communication






29. Protect people's fundamental or inalienable rights. (the golden rule)






30. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






31. Increase our understanding and relate to the other sex differently.






32. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






33. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






34. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






35. Choosing which stimulus to focus on (intake)






36. Intentional movements/gestures with a specific meaning.






37. Intentional or unintentional movements/gestures that control the flow of conversation.






38. The act of receiving information through the ears.






39. Non-verbal communication






40. Illustrations which represent a more abstract idea/concept.






41. Rules are stated and known - but not the reasons.






42. Time is a tool to be used in building/maintaining relationships.






43. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






44. 18 inches- 4 feet: close friends/colleagues.






45. Depends on the sender; words matter.






46. Based on ideas - objective. Ideas are separate than the person.






47. The process of internalizing and heeding information.






48. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






49. People usually believe what they see over what they hear.






50. Depends on the receiver; context matters.







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


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