Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Non-verbal signals






2. 2nd choice conflict resolution for all types of communicators.






3. People usually believe what they see over what they hear.






4. Most common conflict resolution for hidden style communicators.






5. Most common conflict resolution for open style communicators.






6. Most common conflict resolution for closed style communicators.






7. Non-verbal communication is based on what two elements?






8. Trust is weak - members feel awkward and it becomes personal.






9. Create the greatest good for the greatest amount of people






10. Protect people's fundamental or inalienable rights. (the golden rule)






11. 18 inches- 4 feet: close friends/colleagues.






12. Illustrations which represent a more abstract idea/concept.






13. 2 types of cultural differences






14. Ethical Rules






15. Your communication style is based on these two things.






16. Increase our understanding and relate to the other sex differently.






17. Depends on the receiver; context matters.






18. Culture found in the east.






19. Develop your own opinion about the message (process)






20. Assign meaning to the message (internalize)






21. Self-control and focus on the message.






22. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






23. Tone of voice






24. Choosing which stimulus to focus on (intake)






25. Rules and reasons for communication - known and easily stated.






26. Provide fair and equal treatment for all individuals and groups involved.






27. Lengths of personal space.






28. Types of frame of reference.






29. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






30. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






31. The process of internalizing and heeding information.






32. Habitual movements/gestures used in times of stress.






33. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






34. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






35. Intentional movements/gestures that add to or clarify verbal meaning.






36. 4 styles of communication






37. All intentional and unintentional messages that are not written - spoken - or sounded.






38. Types of conflict resolution.






39. Taking appropriate action on the message (feedback)






40. Types of communication






41. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






42. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






43. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






44. Four barriers that keep us from listening.






45. Understanding listening stages






46. Movements/gestures that vary between cultures more than eye contact.






47. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






48. Necessity - relativity - rationalization - self-deception - end goal - greed






49. Universal - cross cultural non-verbal communication.






50. Views of time.