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Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Culture found in the west.






2. Lengths of personal space.






3. Written or spoken word






4. Time is a tool to be used in building/maintaining relationships.






5. Culture found in the east.






6. Major models of communication






7. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






8. Types of conflict resolution.






9. The act of receiving information through the ears.






10. Create the greatest good for the greatest amount of people






11. Overcome them and keep them in check.






12. Clarify meanings and sustaining conversation.






13. Universal - cross cultural non-verbal communication.






14. Rules are stated and known - but not the reasons.






15. 2nd choice conflict resolution for all types of communicators.






16. Different behaviors which increase closeness - familiarity - and relationship.






17. Types of communication






18. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






19. Actions - gestures - appearance - etc.






20. 4 styles of communication






21. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






22. Most common conflict resolution for closed style communicators.






23. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






24. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






25. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






26. Tone of voice






27. Taking appropriate action on the message (feedback)






28. 12 feet +: Generally only for "speaker-listener" situations.






29. Illustrations which represent a more abstract idea/concept.






30. Ways to maintain effective relationships.






31. Depends on the sender; words matter.






32. Steps in Communication






33. Habitual movements/gestures used in times of stress.






34. Types of frame of reference.






35. All intentional and unintentional messages that are not written - spoken - or sounded.






36. Increase our understanding and relate to the other sex differently.






37. Necessity - relativity - rationalization - self-deception - end goal - greed






38. Intentional movements/gestures with a specific meaning.






39. 18 inches- 4 feet: close friends/colleagues.






40. Decide which parts of the message are worth remembering.






41. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






42. Rules and reasons for communication - known and easily stated.






43. Trust is weak - members feel awkward and it becomes personal.






44. Depends on the receiver; context matters.






45. Easy to communicate to society because the typical person would find them acceptable.






46. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






47. Self-control and focus on the message.






48. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






49. Intentional movements/gestures that add to or clarify verbal meaning.






50. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.







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