Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Most common conflict resolution for blind style communicators.






2. Rules and reasons for communication - known and easily stated.






3. Non-verbal communication






4. Increase our understanding and relate to the other sex differently.






5. Protect people's fundamental or inalienable rights. (the golden rule)






6. Time is a tool to be used in building/maintaining relationships.






7. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






8. Taking appropriate action on the message (feedback)






9. Most common conflict resolution for hidden style communicators.






10. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






11. Culture found in the west.






12. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






13. Four barriers that keep us from listening.






14. 2nd choice conflict resolution for all types of communicators.






15. 12 feet +: Generally only for "speaker-listener" situations.






16. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






17. Intentional movements/gestures with a specific meaning.






18. Non-verbal communication is based on what two elements?






19. Most common conflict resolution for open style communicators.






20. Rules are stated and known - but not the reasons.






21. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






22. Time is a resource to be rationed and controlled.






23. 18 inches- 4 feet: close friends/colleagues.






24. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






25. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






26. Depends on the receiver; context matters.






27. Decide which parts of the message are worth remembering.






28. Most common conflict resolution for closed style communicators.






29. Provide fair and equal treatment for all individuals and groups involved.






30. 2 types of cultural differences






31. Assign meaning to the message (internalize)






32. Depends on the sender; words matter.






33. Major models of communication






34. Non-verbal signals






35. Choosing which stimulus to focus on (intake)






36. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






37. Clarify meanings and sustaining conversation.






38. Self-control and focus on the message.






39. The act of receiving information through the ears.






40. Intentional movements/gestures that add to or clarify verbal meaning.






41. The process of internalizing and heeding information.






42. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






43. Actions - gestures - appearance - etc.






44. 4 styles of communication






45. Trust is weak - members feel awkward and it becomes personal.






46. Universal - cross cultural non-verbal communication.






47. Culture found in the east.






48. Ethical Rules






49. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






50. Types of conflict resolution.