Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Universal - cross cultural non-verbal communication.






2. Non-verbal communication is based on what two elements?






3. Decide which parts of the message are worth remembering.






4. Intentional movements/gestures with a specific meaning.






5. The process of internalizing and heeding information.






6. Illustrations which represent a more abstract idea/concept.






7. Types of conflict resolution.






8. Based on ideas - objective. Ideas are separate than the person.






9. Ethical Rules






10. Overcome them and keep them in check.






11. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






12. Increase our understanding and relate to the other sex differently.






13. Types of frame of reference.






14. Rules and reasons for communication - known and easily stated.






15. Develop your own opinion about the message (process)






16. Different behaviors which increase closeness - familiarity - and relationship.






17. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






18. Habitual movements/gestures used in times of stress.






19. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






20. All intentional and unintentional messages that are not written - spoken - or sounded.






21. Touching- 18 inches: private use.






22. People usually believe what they see over what they hear.






23. Taking appropriate action on the message (feedback)






24. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






25. Self-control and focus on the message.






26. Rules are stated and known - but not the reasons.






27. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






28. Choosing which stimulus to focus on (intake)






29. Actions - gestures - appearance - etc.






30. 2nd choice conflict resolution for all types of communicators.






31. Difference between petroglyphs and pictograms.






32. Steps in Communication






33. 2 types of cultural differences






34. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






35. Provide fair and equal treatment for all individuals and groups involved.






36. 4 styles of communication






37. Written or spoken word






38. Intentional or unintentional movements/gestures that control the flow of conversation.






39. Four barriers that keep us from listening.






40. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






41. Movements/gestures that vary between cultures more than eye contact.






42. Depends on the sender; words matter.






43. 18 inches- 4 feet: close friends/colleagues.






44. Depends on the receiver; context matters.






45. Most common conflict resolution for blind style communicators.






46. Tone of voice






47. Non-verbal communication






48. Major models of communication






49. Lengths of personal space.






50. Protect people's fundamental or inalienable rights. (the golden rule)