Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Types of conflict.






2. Non-verbal communication






3. Depends on the receiver; context matters.






4. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






5. Types of frame of reference.






6. Habitual movements/gestures used in times of stress.






7. Major models of communication






8. The act of receiving information through the ears.






9. The process of internalizing and heeding information.






10. Most common conflict resolution for open style communicators.






11. Non-verbal signals






12. Choosing which stimulus to focus on (intake)






13. Intentional movements/gestures with a specific meaning.






14. Rules and reasons for communication - known and easily stated.






15. Ethical Rules






16. All intentional and unintentional messages that are not written - spoken - or sounded.






17. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






18. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






19. Types of communication






20. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






21. 4 styles of communication






22. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






23. Self-control and focus on the message.






24. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






25. Most common conflict resolution for hidden style communicators.






26. Four barriers that keep us from listening.






27. Actions - gestures - appearance - etc.






28. Most common conflict resolution for closed style communicators.






29. Lengths of personal space.






30. Ways to maintain effective relationships.






31. Universal - cross cultural non-verbal communication.






32. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






33. Culture found in the west.






34. Understanding listening stages






35. Steps in Communication






36. Develop your own opinion about the message (process)






37. Taking appropriate action on the message (feedback)






38. Create the greatest good for the greatest amount of people






39. 12 feet +: Generally only for "speaker-listener" situations.






40. Written or spoken word






41. 2nd choice conflict resolution for all types of communicators.






42. Non-verbal communication is based on what two elements?






43. Types of conflict resolution.






44. Most common conflict resolution for blind style communicators.






45. Overcome them and keep them in check.






46. Necessity - relativity - rationalization - self-deception - end goal - greed






47. Time is a tool to be used in building/maintaining relationships.






48. Assign meaning to the message (internalize)






49. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






50. Illustrations which represent a more abstract idea/concept.