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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 2nd choice conflict resolution for all types of communicators.
Avoiding - accommodating - compromising - competing - collaborating.
Feedback and disclosure
Verbal Communication
Compromising
2. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Dealing with Physical barriers
Regulators
Low Context
Physical Enviroment
3. Non-verbal communication is based on what two elements?
Hidden Style
Open Style
Pictograms
Frame of reference and cultural background
4. Steps in Communication
Stimulus - motivation - encoding - code - decoding - feedback
High Context
Affective Conflict
Verbal Communication
5. Major models of communication
Traditional - human relations - human resources - systems/contingency - transformational
Petroglyphs
Utilitarian
Frame of reference and cultural background
6. Trust is weak - members feel awkward and it becomes personal.
Sensing - interpreting - evaluating - responding - remembering.
Ambiguous Words
Technical
Affective Conflict
7. Illustrations which represent a more abstract idea/concept.
Vocal Communication
Ideograms
Individualistic
Hidden Style
8. Universal - cross cultural non-verbal communication.
Facial expressions
High Context
Competing
Dealing with Physical barriers
9. People usually believe what they see over what they hear.
Remembering
Intimate Space
Ambiguous Words
Affective Conflict
10. Four barriers that keep us from listening.
Physical - Personal - Semantic - Gender
Non-verbal communication
Technical - formal - informal
Expectations - teamwork - trust
11. Clarify meanings and sustaining conversation.
Dealing with Semantic Barrier
Open Style
Informal
Technical
12. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Collectivist
Hearing
Pictograms
Dealing with Personal barriers
13. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Dealing with Gender Barrier
Sensing
Petroglyphs
Petroglyphs show pictures and pictograms tell stories.
14. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Closed Style
Utilitarian
Frame of reference and cultural background
Sensing - interpreting - evaluating - responding - remembering.
15. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Avoiding - accommodating - compromising - competing - collaborating.
Hearing
Monochromatic and Polychromatic
Social Distance
16. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Cave Paintings
Hand gestures - posture - clothing - time - etc.
Expectations - teamwork - trust
Stimulus - motivation - encoding - code - decoding - feedback
17. Taking appropriate action on the message (feedback)
Speech
Monochromatic View
Communication Style
Responding
18. Most common conflict resolution for closed style communicators.
Avoiding
Physical - Personal - Semantic - Gender
Avoiding - accommodating - compromising - competing - collaborating.
Interpreting
19. Intentional or unintentional movements/gestures that control the flow of conversation.
Regulators
Informal
Expectations - teamwork - trust
Dealing with Personal barriers
20. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Facial expressions
Communication
Utilitarian - moral rights - justice - practical
Interpreting
21. Increase our understanding and relate to the other sex differently.
Petroglyphs show pictures and pictograms tell stories.
Listening
Dealing with Gender Barrier
Polychromatic View
22. Intentional movements/gestures with a specific meaning.
Individualistic vs. collectivist - low context vs. high contex
Emblem
Unethical traps
Moral Rights
23. Types of conflict.
Public Distance
Cognitive and Affective
Petroglyphs show pictures and pictograms tell stories.
Polychromatic View
24. Views of time.
Technical
Emblem - illustrators - regulators - adaptors
Dealing with Physical barriers
Monochromatic and Polychromatic
25. Types of conflict resolution.
Avoiding - accommodating - compromising - competing - collaborating.
Hidden Style
Traditional - human relations - human resources - systems/contingency - transformational
Writing
26. Your communication style is based on these two things.
Justice
Hearing
Technical
Feedback and disclosure
27. Time is a tool to be used in building/maintaining relationships.
Open Style
Polychromatic View
Sensing - interpreting - evaluating - responding - remembering.
Cave Paintings
28. Difference between petroglyphs and pictograms.
Technical
Accommodating
Emblem - illustrators - regulators - adaptors
Petroglyphs show pictures and pictograms tell stories.
29. Ways to maintain effective relationships.
Expectations - teamwork - trust
Communication Ethics
Dealing with Gender Barrier
Remembering
30. Most common conflict resolution for hidden style communicators.
Individualistic vs. collectivist - low context vs. high contex
Illustrators
Communication
Accommodating
31. Protect people's fundamental or inalienable rights. (the golden rule)
Moral Rights
Petroglyphs show pictures and pictograms tell stories.
Adaptors
Remembering
32. Based on ideas - objective. Ideas are separate than the person.
Cognitive Conflict
Moral Rights
Stimulus - motivation - encoding - code - decoding - feedback
Interpreting
33. Necessity - relativity - rationalization - self-deception - end goal - greed
Active Listening
verbal - vocal - visual
Unethical traps
Listening
34. 4 styles of communication
Technical
Unethical traps
Closed - blind - hidden - open
Hidden Style
35. Decide which parts of the message are worth remembering.
Dealing with Physical barriers
Public Distance
Facial expressions
Remembering
36. Time is a resource to be rationed and controlled.
Public Distance
Cave Paintings
Ideograms
Monochromatic View
37. Non-verbal communication
Emblem - illustrators - regulators - adaptors
High Context
Public Distance
70% of all communication
38. Written or spoken word
Cognitive and Affective
Low Context
Writing
Verbal Communication
39. All intentional and unintentional messages that are not written - spoken - or sounded.
Responding
Eye contact
Non-verbal communication
Communication Ethics
40. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Social Distance
Open Style
Emblem
Dealing with Physical barriers
41. Depends on the sender; words matter.
Low Context
Physical Enviroment
Intimate Space
Communication Ethics
42. Movements/gestures that vary between cultures more than eye contact.
Interpreting
Emblem - illustrators - regulators - adaptors
Technical - formal - informal
Hidden Style
43. Types of communication
verbal - vocal - visual
Frame of reference and cultural background
Affective Conflict
Compromising
44. Non-verbal signals
Expectations - teamwork - trust
Hand gestures - posture - clothing - time - etc.
Moral Rights
Public Distance
45. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Frame of reference and cultural background
Monochromatic View
Telecommunication
Pictograms
46. Culture found in the east.
Compromising
Collectivist
Cave Paintings
Frame of reference and cultural background
47. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Evaluating
Emblem - illustrators - regulators - adaptors
Writing
Sensing - interpreting - evaluating - responding - remembering.
48. Develop your own opinion about the message (process)
Social Distance
Justice
Physical - Personal - Semantic - Gender
Evaluating
49. Create the greatest good for the greatest amount of people
Responding
Personal Space
Utilitarian
Ideograms
50. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Blind Style
Closed Style
High Context
Moral Rights