Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Intentional or unintentional movements/gestures that control the flow of conversation.






2. Lengths of personal space.






3. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






4. Protect people's fundamental or inalienable rights. (the golden rule)






5. Movements/gestures that vary between cultures more than eye contact.






6. Types of conflict.






7. Develop your own opinion about the message (process)






8. Ethical Rules






9. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






10. 18 inches- 4 feet: close friends/colleagues.






11. Actions - gestures - appearance - etc.






12. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






13. Depends on the sender; words matter.






14. All intentional and unintentional messages that are not written - spoken - or sounded.






15. Increase our understanding and relate to the other sex differently.






16. Non-verbal signals






17. Choosing which stimulus to focus on (intake)






18. Habitual movements/gestures used in times of stress.






19. Understanding listening stages






20. Four barriers that keep us from listening.






21. Create the greatest good for the greatest amount of people






22. Intentional movements/gestures that add to or clarify verbal meaning.






23. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






24. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






25. Trust is weak - members feel awkward and it becomes personal.






26. Most common conflict resolution for open style communicators.






27. Assign meaning to the message (internalize)






28. Decide which parts of the message are worth remembering.






29. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






30. Illustrations which represent a more abstract idea/concept.






31. Culture found in the east.






32. Most common conflict resolution for hidden style communicators.






33. Types of communication






34. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






35. Your communication style is based on these two things.






36. Time is a resource to be rationed and controlled.






37. Different behaviors which increase closeness - familiarity - and relationship.






38. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






39. Steps in Communication






40. People usually believe what they see over what they hear.






41. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






42. Necessity - relativity - rationalization - self-deception - end goal - greed






43. Types of frame of reference.






44. Rules are stated and known - but not the reasons.






45. Time is a tool to be used in building/maintaining relationships.






46. Universal - cross cultural non-verbal communication.






47. Intentional movements/gestures with a specific meaning.






48. Views of time.






49. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






50. Taking appropriate action on the message (feedback)