Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






2. Depends on the sender; words matter.






3. Decide which parts of the message are worth remembering.






4. Easy to communicate to society because the typical person would find them acceptable.






5. Develop your own opinion about the message (process)






6. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






7. Protect people's fundamental or inalienable rights. (the golden rule)






8. Four barriers that keep us from listening.






9. 4 styles of communication






10. Time is a tool to be used in building/maintaining relationships.






11. Types of communication






12. Most common conflict resolution for hidden style communicators.






13. Most common conflict resolution for closed style communicators.






14. Intentional movements/gestures with a specific meaning.






15. Intentional movements/gestures that add to or clarify verbal meaning.






16. Tone of voice






17. 2nd choice conflict resolution for all types of communicators.






18. Types of conflict resolution.






19. Taking appropriate action on the message (feedback)






20. Your communication style is based on these two things.






21. 18 inches- 4 feet: close friends/colleagues.






22. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






23. Different behaviors which increase closeness - familiarity - and relationship.






24. Increase our understanding and relate to the other sex differently.






25. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






26. Create the greatest good for the greatest amount of people






27. Trust is weak - members feel awkward and it becomes personal.






28. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






29. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






30. All intentional and unintentional messages that are not written - spoken - or sounded.






31. Overcome them and keep them in check.






32. Steps in Communication






33. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






34. Non-verbal communication






35. Intentional or unintentional movements/gestures that control the flow of conversation.






36. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






37. Provide fair and equal treatment for all individuals and groups involved.






38. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






39. Understanding listening stages






40. Rules and reasons for communication - known and easily stated.






41. Clarify meanings and sustaining conversation.






42. People usually believe what they see over what they hear.






43. Rules are stated and known - but not the reasons.






44. Ethical Rules






45. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






46. Self-control and focus on the message.






47. 2 types of cultural differences






48. Illustrations which represent a more abstract idea/concept.






49. Touching- 18 inches: private use.






50. Movements/gestures that vary between cultures more than eye contact.