Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Intentional or unintentional movements/gestures that control the flow of conversation.






2. Most common conflict resolution for closed style communicators.






3. Written or spoken word






4. Tone of voice






5. Most common conflict resolution for hidden style communicators.






6. Movements/gestures that vary between cultures more than eye contact.






7. The act of receiving information through the ears.






8. Develop your own opinion about the message (process)






9. Illustrations which represent a more abstract idea/concept.






10. Ethical Rules






11. 4 styles of communication






12. Depends on the receiver; context matters.






13. The process of internalizing and heeding information.






14. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






15. 18 inches- 4 feet: close friends/colleagues.






16. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






17. Understanding listening stages






18. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






19. Actions - gestures - appearance - etc.






20. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






21. 2nd choice conflict resolution for all types of communicators.






22. Non-verbal communication






23. Culture found in the west.






24. Time is a tool to be used in building/maintaining relationships.






25. Decide which parts of the message are worth remembering.






26. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






27. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






28. Non-verbal communication is based on what two elements?






29. Provide fair and equal treatment for all individuals and groups involved.






30. Habitual movements/gestures used in times of stress.






31. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






32. Depends on the sender; words matter.






33. Ways to maintain effective relationships.






34. Types of frame of reference.






35. Four barriers that keep us from listening.






36. Trust is weak - members feel awkward and it becomes personal.






37. Non-verbal signals






38. Rules are stated and known - but not the reasons.






39. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






40. Increase our understanding and relate to the other sex differently.






41. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






42. 12 feet +: Generally only for "speaker-listener" situations.






43. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






44. Clarify meanings and sustaining conversation.






45. Types of conflict.






46. Time is a resource to be rationed and controlled.






47. Culture found in the east.






48. All intentional and unintentional messages that are not written - spoken - or sounded.






49. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






50. Protect people's fundamental or inalienable rights. (the golden rule)