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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Depends on the receiver; context matters.
High Context
Ambiguous Words
Communication Ethics
Personal Space
2. Decide which parts of the message are worth remembering.
Illustrators
Remembering
verbal - vocal - visual
Active Listening
3. The act of receiving information through the ears.
Closed Style
Hearing
Closed - blind - hidden - open
Emblem
4. Movements/gestures that vary between cultures more than eye contact.
Eye contact
Emblem - illustrators - regulators - adaptors
Non-verbal communication
Communication Ethics
5. Understanding listening stages
Petroglyphs
Frame of reference and cultural background
Sensing - interpreting - evaluating - responding - remembering.
Individualistic
6. Self-control and focus on the message.
Interpreting
Public Distance
Dealing with Physical barriers
Telecommunication
7. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Individualistic vs. collectivist - low context vs. high contex
Writing
Informal
Open Style
8. Choosing which stimulus to focus on (intake)
Sensing
Personal Space
Petroglyphs show pictures and pictograms tell stories.
Emblem - illustrators - regulators - adaptors
9. Intentional or unintentional movements/gestures that control the flow of conversation.
Collectivist
Regulators
Ambiguous Words
Dealing with Gender Barrier
10. Develop your own opinion about the message (process)
Verbal Communication
Closed Style
Avoiding - accommodating - compromising - competing - collaborating.
Evaluating
11. All intentional and unintentional messages that are not written - spoken - or sounded.
Speech
Communication
Practical
Non-verbal communication
12. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Technical
Cognitive Conflict
Pictograms
Traditional - human relations - human resources - systems/contingency - transformational
13. Types of conflict resolution.
Active Listening
Unethical traps
Avoiding - accommodating - compromising - competing - collaborating.
Facial expressions
14. Rules are stated and known - but not the reasons.
Ideograms
Emblem
Physical - Personal - Semantic - Gender
Formal
15. Types of frame of reference.
Individualistic
Personal Space
High Context
Technical - formal - informal
16. People usually believe what they see over what they hear.
Dealing with Gender Barrier
Responding
verbal - vocal - visual
Ambiguous Words
17. Illustrations which represent a more abstract idea/concept.
Petroglyphs
Ideograms
Justice
Monochromatic View
18. Touching- 18 inches: private use.
Intimate Space
Emblem
Cognitive Conflict
Utilitarian
19. Clarify meanings and sustaining conversation.
Writing
Personal Space
Unethical traps
Dealing with Semantic Barrier
20. Types of communication
Pictograms
verbal - vocal - visual
Cave Paintings
Petroglyphs
21. 18 inches- 4 feet: close friends/colleagues.
Dealing with Personal barriers
Closed - blind - hidden - open
Personal Space
Unethical traps
22. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Closed Style
Petroglyphs show pictures and pictograms tell stories.
Immediacy Behaviors
verbal - vocal - visual
23. Lengths of personal space.
Communication Ethics
Eye contact
Intimate - personal - social - public
Monochromatic View
24. Most common conflict resolution for blind style communicators.
Utilitarian
Personal Space
Competing
Sensing - interpreting - evaluating - responding - remembering.
25. Taking appropriate action on the message (feedback)
Responding
Affective Conflict
Dealing with Semantic Barrier
Petroglyphs
26. Non-verbal communication
Sensing - interpreting - evaluating - responding - remembering.
70% of all communication
Avoiding
Cognitive and Affective
27. Based on ideas - objective. Ideas are separate than the person.
Writing
verbal - vocal - visual
Accommodating
Cognitive Conflict
28. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Petroglyphs show pictures and pictograms tell stories.
Listening
Intimate Space
Active Listening
29. Most common conflict resolution for closed style communicators.
Pictograms
Competing
Hidden Style
Avoiding
30. Most common conflict resolution for hidden style communicators.
Accommodating
Monochromatic View
Informal
Responding
31. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Ambiguous Words
Hidden Style
Formal
Affective Conflict
32. Create the greatest good for the greatest amount of people
Illustrators
Physical Enviroment
Utilitarian
Collaborating
33. Written or spoken word
Polychromatic View
Affective Conflict
Verbal Communication
Moral Rights
34. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Interpreting
Justice
Blind Style
Ideograms
35. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Informal
Social Distance
Cognitive and Affective
Facial expressions
36. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Writing
Cognitive and Affective
Dealing with Gender Barrier
Frame of reference and cultural background
37. Easy to communicate to society because the typical person would find them acceptable.
Formal
Practical
Communication Style
Avoiding - accommodating - compromising - competing - collaborating.
38. Overcome them and keep them in check.
Dealing with Personal barriers
Public Distance
Frame of reference and cultural background
Stimulus - motivation - encoding - code - decoding - feedback
39. Assign meaning to the message (internalize)
Unethical traps
Interpreting
Compromising
Active Listening
40. Different behaviors which increase closeness - familiarity - and relationship.
Pictograms
Sensing - interpreting - evaluating - responding - remembering.
Informal
Immediacy Behaviors
41. Views of time.
Intimate Space
Monochromatic and Polychromatic
Unethical traps
Expectations - teamwork - trust
42. Necessity - relativity - rationalization - self-deception - end goal - greed
Physical - Personal - Semantic - Gender
Listening
Unethical traps
Immediacy Behaviors
43. Culture found in the west.
Individualistic
Utilitarian - moral rights - justice - practical
Telecommunication
Non-verbal communication
44. Difference between petroglyphs and pictograms.
Practical
Petroglyphs show pictures and pictograms tell stories.
Monochromatic View
Adaptors
45. Ways to maintain effective relationships.
Expectations - teamwork - trust
Interpreting
Sensing
Affective Conflict
46. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Sensing
Pictograms
Adaptors
Speech
47. Protect people's fundamental or inalienable rights. (the golden rule)
Moral Rights
Ambiguous Words
Personal Space
Formal
48. 2 types of cultural differences
Individualistic vs. collectivist - low context vs. high contex
Accommodating
Unethical traps
Telecommunication
49. Tone of voice
Cognitive Conflict
Public Distance
Vocal Communication
Hearing
50. 12 feet +: Generally only for "speaker-listener" situations.
Public Distance
Dealing with Semantic Barrier
Frame of reference and cultural background
High Context