Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 4 styles of communication






2. Types of conflict.






3. Decide which parts of the message are worth remembering.






4. Non-verbal signals






5. Provide fair and equal treatment for all individuals and groups involved.






6. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






7. Develop your own opinion about the message (process)






8. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






9. Different behaviors which increase closeness - familiarity - and relationship.






10. Actions - gestures - appearance - etc.






11. Types of communication






12. Increase our understanding and relate to the other sex differently.






13. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






14. Depends on the sender; words matter.






15. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






16. Written or spoken word






17. Assign meaning to the message (internalize)






18. Ways to maintain effective relationships.






19. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






20. Universal - cross cultural non-verbal communication.






21. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






22. Ethical Rules






23. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






24. Touching- 18 inches: private use.






25. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






26. People usually believe what they see over what they hear.






27. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






28. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






29. Illustrations which represent a more abstract idea/concept.






30. Create the greatest good for the greatest amount of people






31. Time is a tool to be used in building/maintaining relationships.






32. Non-verbal communication is based on what two elements?






33. Most common conflict resolution for hidden style communicators.






34. 18 inches- 4 feet: close friends/colleagues.






35. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






36. Four barriers that keep us from listening.






37. Difference between petroglyphs and pictograms.






38. Necessity - relativity - rationalization - self-deception - end goal - greed






39. Clarify meanings and sustaining conversation.






40. 2 types of cultural differences






41. Types of conflict resolution.






42. Most common conflict resolution for open style communicators.






43. 12 feet +: Generally only for "speaker-listener" situations.






44. Understanding listening stages






45. Trust is weak - members feel awkward and it becomes personal.






46. Choosing which stimulus to focus on (intake)






47. Major models of communication






48. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






49. Intentional movements/gestures that add to or clarify verbal meaning.






50. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -