Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rules and reasons for communication - known and easily stated.






2. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






3. 12 feet +: Generally only for "speaker-listener" situations.






4. Taking appropriate action on the message (feedback)






5. Choosing which stimulus to focus on (intake)






6. Easy to communicate to society because the typical person would find them acceptable.






7. Types of conflict.






8. Rules are stated and known - but not the reasons.






9. Types of conflict resolution.






10. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






11. Non-verbal signals






12. Overcome them and keep them in check.






13. Protect people's fundamental or inalienable rights. (the golden rule)






14. Different behaviors which increase closeness - familiarity - and relationship.






15. Touching- 18 inches: private use.






16. Written or spoken word






17. Habitual movements/gestures used in times of stress.






18. Understanding listening stages






19. Trust is weak - members feel awkward and it becomes personal.






20. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






21. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






22. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






23. 2 types of cultural differences






24. Culture found in the west.






25. Depends on the sender; words matter.






26. Self-control and focus on the message.






27. Difference between petroglyphs and pictograms.






28. Illustrations which represent a more abstract idea/concept.






29. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






30. Lengths of personal space.






31. Steps in Communication






32. Time is a resource to be rationed and controlled.






33. Increase our understanding and relate to the other sex differently.






34. The act of receiving information through the ears.






35. Intentional movements/gestures with a specific meaning.






36. Intentional movements/gestures that add to or clarify verbal meaning.






37. 2nd choice conflict resolution for all types of communicators.






38. Views of time.






39. Most common conflict resolution for open style communicators.






40. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






41. People usually believe what they see over what they hear.






42. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






43. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






44. All intentional and unintentional messages that are not written - spoken - or sounded.






45. Time is a tool to be used in building/maintaining relationships.






46. Provide fair and equal treatment for all individuals and groups involved.






47. Your communication style is based on these two things.






48. Four barriers that keep us from listening.






49. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






50. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.