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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Decide which parts of the message are worth remembering.
Remembering
Speech
Individualistic
Personal Space
2. Illustrations which represent a more abstract idea/concept.
Communication Ethics
Accommodating
Low Context
Ideograms
3. Self-control and focus on the message.
Emblem
Eye contact
Monochromatic View
Dealing with Physical barriers
4. Non-verbal communication is based on what two elements?
Ideograms
Frame of reference and cultural background
Petroglyphs
Visual Communication
5. Habitual movements/gestures used in times of stress.
Petroglyphs
Facial expressions
Adaptors
Communication Style
6. Major models of communication
Telecommunication
Social Distance
Traditional - human relations - human resources - systems/contingency - transformational
Active Listening
7. Tone of voice
Non-verbal communication
Individualistic vs. collectivist - low context vs. high contex
Low Context
Vocal Communication
8. Assign meaning to the message (internalize)
Interpreting
Emblem
Petroglyphs show pictures and pictograms tell stories.
Individualistic vs. collectivist - low context vs. high contex
9. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Unethical traps
Individualistic
Eye contact
Communication Ethics
10. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Justice
Facial expressions
Pictograms
Compromising
11. Ethical Rules
Affective Conflict
Utilitarian - moral rights - justice - practical
Listening
70% of all communication
12. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Social Distance
Expectations - teamwork - trust
Non-verbal communication
Avoiding - accommodating - compromising - competing - collaborating.
13. Taking appropriate action on the message (feedback)
Responding
Individualistic vs. collectivist - low context vs. high contex
Communication
Communication Ethics
14. Time is a resource to be rationed and controlled.
Communication Ethics
Evaluating
Monochromatic View
Speech
15. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Public Distance
Verbal Communication
Collectivist
Cave Paintings
16. 12 feet +: Generally only for "speaker-listener" situations.
Public Distance
Closed - blind - hidden - open
Cave Paintings
Communication Ethics
17. People usually believe what they see over what they hear.
Illustrators
Informal
Emblem - illustrators - regulators - adaptors
Ambiguous Words
18. Protect people's fundamental or inalienable rights. (the golden rule)
Closed Style
Practical
Moral Rights
Active Listening
19. Four barriers that keep us from listening.
Immediacy Behaviors
Petroglyphs
Dealing with Personal barriers
Physical - Personal - Semantic - Gender
20. 2nd choice conflict resolution for all types of communicators.
Pictograms
Compromising
High Context
Monochromatic View
21. Depends on the receiver; context matters.
High Context
Hidden Style
Practical
Monochromatic and Polychromatic
22. Choosing which stimulus to focus on (intake)
Dealing with Physical barriers
Responding
Sensing
Formal
23. Increase our understanding and relate to the other sex differently.
Dealing with Gender Barrier
Dealing with Physical barriers
Blind Style
Dealing with Personal barriers
24. Culture found in the east.
Vocal Communication
Expectations - teamwork - trust
Utilitarian
Collectivist
25. Create the greatest good for the greatest amount of people
Dealing with Physical barriers
Facial expressions
Communication
Utilitarian
26. Types of communication
Responding
verbal - vocal - visual
Stimulus - motivation - encoding - code - decoding - feedback
Writing
27. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Open Style
Compromising
Practical
Regulators
28. Written or spoken word
Verbal Communication
Feedback and disclosure
Compromising
Facial expressions
29. Understanding listening stages
Sensing - interpreting - evaluating - responding - remembering.
Closed - blind - hidden - open
70% of all communication
Sensing
30. Rules are stated and known - but not the reasons.
Formal
Visual Communication
Individualistic
Emblem
31. The act of receiving information through the ears.
Utilitarian - moral rights - justice - practical
Hearing
Justice
Utilitarian
32. Most common conflict resolution for open style communicators.
Technical - formal - informal
Sensing
Cognitive and Affective
Collaborating
33. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Speech
Open Style
Visual Communication
Cognitive and Affective
34. 2 types of cultural differences
Vocal Communication
Individualistic vs. collectivist - low context vs. high contex
Individualistic
Speech
35. Easy to communicate to society because the typical person would find them acceptable.
Evaluating
Low Context
Practical
Feedback and disclosure
36. Depends on the sender; words matter.
Collaborating
Low Context
Pictograms
Hidden Style
37. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Physical Enviroment
Sensing
Petroglyphs show pictures and pictograms tell stories.
Cave Paintings
38. Touching- 18 inches: private use.
Affective Conflict
Dealing with Personal barriers
Intimate Space
Individualistic
39. Difference between petroglyphs and pictograms.
Pictograms
Sensing - interpreting - evaluating - responding - remembering.
Petroglyphs show pictures and pictograms tell stories.
Intimate - personal - social - public
40. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Eye contact
Compromising
Formal
Polychromatic View
41. Your communication style is based on these two things.
Feedback and disclosure
Verbal Communication
Intimate - personal - social - public
Illustrators
42. 18 inches- 4 feet: close friends/colleagues.
Evaluating
Physical Enviroment
Communication Ethics
Personal Space
43. Most common conflict resolution for closed style communicators.
Traditional - human relations - human resources - systems/contingency - transformational
Dealing with Personal barriers
Avoiding
Technical - formal - informal
44. Ways to maintain effective relationships.
Writing
Monochromatic and Polychromatic
Hand gestures - posture - clothing - time - etc.
Expectations - teamwork - trust
45. Actions - gestures - appearance - etc.
Visual Communication
Feedback and disclosure
Affective Conflict
Open Style
46. Universal - cross cultural non-verbal communication.
Facial expressions
Remembering
Justice
Sensing
47. Based on ideas - objective. Ideas are separate than the person.
Speech
Cognitive Conflict
Adaptors
Communication Style
48. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Eye contact
Polychromatic View
Illustrators
Communication Style
49. Rules and reasons for communication - known and easily stated.
Intimate Space
Communication
Technical
Closed - blind - hidden - open
50. Overcome them and keep them in check.
70% of all communication
Collaborating
Dealing with Personal barriers
Pictograms