Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Most common conflict resolution for closed style communicators.






2. 2 types of cultural differences






3. 12 feet +: Generally only for "speaker-listener" situations.






4. All intentional and unintentional messages that are not written - spoken - or sounded.






5. 18 inches- 4 feet: close friends/colleagues.






6. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






7. Views of time.






8. Your communication style is based on these two things.






9. Culture found in the east.






10. Types of conflict resolution.






11. Different behaviors which increase closeness - familiarity - and relationship.






12. Intentional movements/gestures with a specific meaning.






13. Assign meaning to the message (internalize)






14. People usually believe what they see over what they hear.






15. Types of communication






16. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






17. Intentional or unintentional movements/gestures that control the flow of conversation.






18. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






19. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






20. Increase our understanding and relate to the other sex differently.






21. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






22. Time is a tool to be used in building/maintaining relationships.






23. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






24. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






25. Trust is weak - members feel awkward and it becomes personal.






26. Self-control and focus on the message.






27. Universal - cross cultural non-verbal communication.






28. Illustrations which represent a more abstract idea/concept.






29. 2nd choice conflict resolution for all types of communicators.






30. Create the greatest good for the greatest amount of people






31. Movements/gestures that vary between cultures more than eye contact.






32. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






33. Develop your own opinion about the message (process)






34. Most common conflict resolution for hidden style communicators.






35. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






36. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






37. Time is a resource to be rationed and controlled.






38. Written or spoken word






39. Ways to maintain effective relationships.






40. 4 styles of communication






41. The act of receiving information through the ears.






42. Most common conflict resolution for blind style communicators.






43. Rules and reasons for communication - known and easily stated.






44. Four barriers that keep us from listening.






45. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






46. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






47. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






48. Taking appropriate action on the message (feedback)






49. Culture found in the west.






50. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.