Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Touching- 18 inches: private use.






2. Taking appropriate action on the message (feedback)






3. Your communication style is based on these two things.






4. Decide which parts of the message are worth remembering.






5. Intentional or unintentional movements/gestures that control the flow of conversation.






6. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






7. Steps in Communication






8. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






9. Depends on the sender; words matter.






10. 4 styles of communication






11. Different behaviors which increase closeness - familiarity - and relationship.






12. Most common conflict resolution for hidden style communicators.






13. Clarify meanings and sustaining conversation.






14. Increase our understanding and relate to the other sex differently.






15. People usually believe what they see over what they hear.






16. Self-control and focus on the message.






17. Time is a resource to be rationed and controlled.






18. Views of time.






19. All intentional and unintentional messages that are not written - spoken - or sounded.






20. Intentional movements/gestures that add to or clarify verbal meaning.






21. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






22. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






23. Easy to communicate to society because the typical person would find them acceptable.






24. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






25. 18 inches- 4 feet: close friends/colleagues.






26. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






27. Culture found in the west.






28. Tone of voice






29. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






30. Rules are stated and known - but not the reasons.






31. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






32. Most common conflict resolution for closed style communicators.






33. 2 types of cultural differences






34. Non-verbal communication






35. Understanding listening stages






36. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






37. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






38. Depends on the receiver; context matters.






39. Time is a tool to be used in building/maintaining relationships.






40. Culture found in the east.






41. Ethical Rules






42. Most common conflict resolution for open style communicators.






43. Provide fair and equal treatment for all individuals and groups involved.






44. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






45. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






46. Actions - gestures - appearance - etc.






47. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






48. Illustrations which represent a more abstract idea/concept.






49. Types of frame of reference.






50. Overcome them and keep them in check.






Can you answer 50 questions in 15 minutes?



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