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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Writing
Communication Style
Feedback and disclosure
Individualistic vs. collectivist - low context vs. high contex
2. 2 types of cultural differences
Traditional - human relations - human resources - systems/contingency - transformational
Individualistic vs. collectivist - low context vs. high contex
Ambiguous Words
Active Listening
3. Depends on the sender; words matter.
Active Listening
Dealing with Physical barriers
Accommodating
Low Context
4. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Cave Paintings
Traditional - human relations - human resources - systems/contingency - transformational
Collectivist
Polychromatic View
5. Necessity - relativity - rationalization - self-deception - end goal - greed
Dealing with Gender Barrier
Unethical traps
Visual Communication
Physical - Personal - Semantic - Gender
6. Intentional movements/gestures with a specific meaning.
Sensing - interpreting - evaluating - responding - remembering.
Ambiguous Words
Collectivist
Emblem
7. Different behaviors which increase closeness - familiarity - and relationship.
Evaluating
Immediacy Behaviors
Moral Rights
Speech
8. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Regulators
Technical
Social Distance
Immediacy Behaviors
9. 4 styles of communication
Polychromatic View
Individualistic
Traditional - human relations - human resources - systems/contingency - transformational
Closed - blind - hidden - open
10. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Pictograms
Collaborating
Illustrators
Open Style
11. Written or spoken word
Traditional - human relations - human resources - systems/contingency - transformational
Social Distance
Open Style
Verbal Communication
12. Major models of communication
Open Style
Traditional - human relations - human resources - systems/contingency - transformational
Monochromatic View
Technical - formal - informal
13. Tone of voice
Illustrators
Vocal Communication
Collaborating
Physical Enviroment
14. The process of internalizing and heeding information.
Technical
Listening
Informal
Pictograms
15. Non-verbal signals
Emblem
Hand gestures - posture - clothing - time - etc.
Compromising
Communication
16. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Traditional - human relations - human resources - systems/contingency - transformational
Collaborating
Hidden Style
Cognitive Conflict
17. Most common conflict resolution for open style communicators.
Justice
Active Listening
Collaborating
Dealing with Personal barriers
18. Illustrations which represent a more abstract idea/concept.
Speech
Emblem
Eye contact
Ideograms
19. Depends on the receiver; context matters.
Intimate - personal - social - public
High Context
Polychromatic View
Cognitive and Affective
20. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Feedback and disclosure
Compromising
Verbal Communication
Active Listening
21. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Frame of reference and cultural background
Hearing
Avoiding
Writing
22. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Petroglyphs
Technical
Affective Conflict
Communication Style
23. Difference between petroglyphs and pictograms.
Communication
Non-verbal communication
Emblem
Petroglyphs show pictures and pictograms tell stories.
24. Decide which parts of the message are worth remembering.
Remembering
Unethical traps
Communication Ethics
Polychromatic View
25. Rules are stated and known - but not the reasons.
Formal
Collectivist
Affective Conflict
Blind Style
26. Most common conflict resolution for closed style communicators.
Avoiding
Compromising
Open Style
Verbal Communication
27. Time is a resource to be rationed and controlled.
Collaborating
Speech
Compromising
Monochromatic View
28. Most common conflict resolution for hidden style communicators.
Personal Space
Sensing
Accommodating
Visual Communication
29. Clarify meanings and sustaining conversation.
Avoiding - accommodating - compromising - competing - collaborating.
Dealing with Semantic Barrier
Vocal Communication
Formal
30. Lengths of personal space.
Hidden Style
Communication Ethics
Cave Paintings
Intimate - personal - social - public
31. 18 inches- 4 feet: close friends/colleagues.
Stimulus - motivation - encoding - code - decoding - feedback
Personal Space
Dealing with Semantic Barrier
Emblem - illustrators - regulators - adaptors
32. Types of communication
Affective Conflict
verbal - vocal - visual
Accommodating
Closed - blind - hidden - open
33. All intentional and unintentional messages that are not written - spoken - or sounded.
Frame of reference and cultural background
Hand gestures - posture - clothing - time - etc.
Non-verbal communication
Emblem - illustrators - regulators - adaptors
34. Self-control and focus on the message.
Closed Style
Technical
Physical - Personal - Semantic - Gender
Dealing with Physical barriers
35. Habitual movements/gestures used in times of stress.
Non-verbal communication
Hearing
Adaptors
Petroglyphs show pictures and pictograms tell stories.
36. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Utilitarian
Frame of reference and cultural background
Eye contact
Communication Ethics
37. Increase our understanding and relate to the other sex differently.
Listening
Polychromatic View
Dealing with Gender Barrier
Affective Conflict
38. Touching- 18 inches: private use.
Responding
Intimate Space
Facial expressions
Closed - blind - hidden - open
39. Intentional or unintentional movements/gestures that control the flow of conversation.
Regulators
Vocal Communication
Petroglyphs show pictures and pictograms tell stories.
Immediacy Behaviors
40. Actions - gestures - appearance - etc.
Stimulus - motivation - encoding - code - decoding - feedback
Pictograms
Competing
Visual Communication
41. People usually believe what they see over what they hear.
Facial expressions
Illustrators
Ambiguous Words
Listening
42. Protect people's fundamental or inalienable rights. (the golden rule)
Open Style
Blind Style
Moral Rights
Facial expressions
43. Assign meaning to the message (internalize)
Interpreting
Individualistic vs. collectivist - low context vs. high contex
High Context
Accommodating
44. Types of conflict.
Formal
Cognitive and Affective
Pictograms
Polychromatic View
45. Time is a tool to be used in building/maintaining relationships.
Practical
Low Context
Polychromatic View
Vocal Communication
46. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Monochromatic View
Justice
Moral Rights
Communication
47. Rules and reasons for communication - known and easily stated.
Utilitarian
Collectivist
Technical
Avoiding - accommodating - compromising - competing - collaborating.
48. 2nd choice conflict resolution for all types of communicators.
Utilitarian
Petroglyphs show pictures and pictograms tell stories.
Compromising
Frame of reference and cultural background
49. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Telecommunication
Dealing with Physical barriers
Physical - Personal - Semantic - Gender
Feedback and disclosure
50. Trust is weak - members feel awkward and it becomes personal.
Illustrators
Collectivist
Affective Conflict
Technical - formal - informal