Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The process of internalizing and heeding information.






2. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






3. Actions - gestures - appearance - etc.






4. Provide fair and equal treatment for all individuals and groups involved.






5. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






6. Time is a resource to be rationed and controlled.






7. Non-verbal signals






8. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






9. Lengths of personal space.






10. Assign meaning to the message (internalize)






11. 4 styles of communication






12. Illustrations which represent a more abstract idea/concept.






13. Trust is weak - members feel awkward and it becomes personal.






14. Develop your own opinion about the message (process)






15. Types of conflict.






16. Create the greatest good for the greatest amount of people






17. Decide which parts of the message are worth remembering.






18. Clarify meanings and sustaining conversation.






19. Most common conflict resolution for blind style communicators.






20. Intentional movements/gestures with a specific meaning.






21. Depends on the receiver; context matters.






22. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






23. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






24. Intentional or unintentional movements/gestures that control the flow of conversation.






25. 12 feet +: Generally only for "speaker-listener" situations.






26. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






27. Easy to communicate to society because the typical person would find them acceptable.






28. 2 types of cultural differences






29. Necessity - relativity - rationalization - self-deception - end goal - greed






30. Protect people's fundamental or inalienable rights. (the golden rule)






31. 18 inches- 4 feet: close friends/colleagues.






32. Most common conflict resolution for hidden style communicators.






33. Different behaviors which increase closeness - familiarity - and relationship.






34. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






35. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






36. Increase our understanding and relate to the other sex differently.






37. Rules are stated and known - but not the reasons.






38. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






39. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






40. All intentional and unintentional messages that are not written - spoken - or sounded.






41. Choosing which stimulus to focus on (intake)






42. Types of conflict resolution.






43. Rules and reasons for communication - known and easily stated.






44. Movements/gestures that vary between cultures more than eye contact.






45. Non-verbal communication is based on what two elements?






46. Tone of voice






47. Written or spoken word






48. Touching- 18 inches: private use.






49. Taking appropriate action on the message (feedback)






50. Overcome them and keep them in check.