Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Ethical Rules






2. Increase our understanding and relate to the other sex differently.






3. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






4. 2nd choice conflict resolution for all types of communicators.






5. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






6. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






7. Most common conflict resolution for open style communicators.






8. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






9. Movements/gestures that vary between cultures more than eye contact.






10. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






11. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






12. 2 types of cultural differences






13. 4 styles of communication






14. Culture found in the east.






15. Rules and reasons for communication - known and easily stated.






16. Types of frame of reference.






17. Clarify meanings and sustaining conversation.






18. All intentional and unintentional messages that are not written - spoken - or sounded.






19. Steps in Communication






20. Assign meaning to the message (internalize)






21. Major models of communication






22. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






23. Time is a tool to be used in building/maintaining relationships.






24. Easy to communicate to society because the typical person would find them acceptable.






25. Different behaviors which increase closeness - familiarity - and relationship.






26. Types of communication






27. Four barriers that keep us from listening.






28. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






29. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






30. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






31. Rules are stated and known - but not the reasons.






32. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






33. 12 feet +: Generally only for "speaker-listener" situations.






34. Illustrations which represent a more abstract idea/concept.






35. Understanding listening stages






36. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






37. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






38. The act of receiving information through the ears.






39. Intentional movements/gestures with a specific meaning.






40. Habitual movements/gestures used in times of stress.






41. Your communication style is based on these two things.






42. Intentional or unintentional movements/gestures that control the flow of conversation.






43. Choosing which stimulus to focus on (intake)






44. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






45. Most common conflict resolution for hidden style communicators.






46. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






47. Non-verbal signals






48. Types of conflict resolution.






49. Views of time.






50. Create the greatest good for the greatest amount of people