Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






2. Views of time.






3. Steps in Communication






4. Taking appropriate action on the message (feedback)






5. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






6. Provide fair and equal treatment for all individuals and groups involved.






7. Based on ideas - objective. Ideas are separate than the person.






8. Necessity - relativity - rationalization - self-deception - end goal - greed






9. 4 styles of communication






10. Types of conflict.






11. Your communication style is based on these two things.






12. Lengths of personal space.






13. Depends on the sender; words matter.






14. Most common conflict resolution for closed style communicators.






15. Habitual movements/gestures used in times of stress.






16. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






17. Touching- 18 inches: private use.






18. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






19. Create the greatest good for the greatest amount of people






20. Intentional or unintentional movements/gestures that control the flow of conversation.






21. Most common conflict resolution for open style communicators.






22. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






23. 2nd choice conflict resolution for all types of communicators.






24. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






25. Types of frame of reference.






26. Decide which parts of the message are worth remembering.






27. Difference between petroglyphs and pictograms.






28. Overcome them and keep them in check.






29. Most common conflict resolution for blind style communicators.






30. Different behaviors which increase closeness - familiarity - and relationship.






31. Non-verbal signals






32. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






33. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






34. Easy to communicate to society because the typical person would find them acceptable.






35. Self-control and focus on the message.






36. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






37. Culture found in the west.






38. Illustrations which represent a more abstract idea/concept.






39. 18 inches- 4 feet: close friends/colleagues.






40. Ways to maintain effective relationships.






41. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






42. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






43. Depends on the receiver; context matters.






44. Types of communication






45. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






46. Rules are stated and known - but not the reasons.






47. Develop your own opinion about the message (process)






48. Types of conflict resolution.






49. Clarify meanings and sustaining conversation.






50. Four barriers that keep us from listening.