Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rules and reasons for communication - known and easily stated.






2. Tone of voice






3. Types of communication






4. Movements/gestures that vary between cultures more than eye contact.






5. Rules are stated and known - but not the reasons.






6. Illustrations which represent a more abstract idea/concept.






7. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






8. 2nd choice conflict resolution for all types of communicators.






9. Ethical Rules






10. Different behaviors which increase closeness - familiarity - and relationship.






11. Types of conflict resolution.






12. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






13. Non-verbal communication is based on what two elements?






14. Clarify meanings and sustaining conversation.






15. Culture found in the west.






16. Most common conflict resolution for hidden style communicators.






17. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






18. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






19. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






20. Create the greatest good for the greatest amount of people






21. Depends on the receiver; context matters.






22. Culture found in the east.






23. The process of internalizing and heeding information.






24. 12 feet +: Generally only for "speaker-listener" situations.






25. Views of time.






26. Touching- 18 inches: private use.






27. Universal - cross cultural non-verbal communication.






28. Lengths of personal space.






29. Ways to maintain effective relationships.






30. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






31. Increase our understanding and relate to the other sex differently.






32. Types of conflict.






33. Types of frame of reference.






34. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






35. Necessity - relativity - rationalization - self-deception - end goal - greed






36. 4 styles of communication






37. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






38. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






39. Habitual movements/gestures used in times of stress.






40. Intentional movements/gestures with a specific meaning.






41. Your communication style is based on these two things.






42. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






43. Non-verbal signals






44. Four barriers that keep us from listening.






45. 18 inches- 4 feet: close friends/colleagues.






46. Most common conflict resolution for open style communicators.






47. Actions - gestures - appearance - etc.






48. Time is a resource to be rationed and controlled.






49. Assign meaning to the message (internalize)






50. Decide which parts of the message are worth remembering.