Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Most common conflict resolution for hidden style communicators.






2. Illustrations which represent a more abstract idea/concept.






3. Culture found in the west.






4. Views of time.






5. Movements/gestures that vary between cultures more than eye contact.






6. Overcome them and keep them in check.






7. Most common conflict resolution for closed style communicators.






8. The process of internalizing and heeding information.






9. Taking appropriate action on the message (feedback)






10. Tone of voice






11. 2 types of cultural differences






12. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






13. Intentional movements/gestures with a specific meaning.






14. Major models of communication






15. Difference between petroglyphs and pictograms.






16. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






17. 12 feet +: Generally only for "speaker-listener" situations.






18. Ways to maintain effective relationships.






19. Non-verbal communication






20. Decide which parts of the message are worth remembering.






21. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






22. Different behaviors which increase closeness - familiarity - and relationship.






23. Necessity - relativity - rationalization - self-deception - end goal - greed






24. Written or spoken word






25. Rules are stated and known - but not the reasons.






26. The act of receiving information through the ears.






27. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






28. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






29. Based on ideas - objective. Ideas are separate than the person.






30. 4 styles of communication






31. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






32. People usually believe what they see over what they hear.






33. Develop your own opinion about the message (process)






34. Depends on the receiver; context matters.






35. Protect people's fundamental or inalienable rights. (the golden rule)






36. Most common conflict resolution for open style communicators.






37. Ethical Rules






38. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






39. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






40. Intentional or unintentional movements/gestures that control the flow of conversation.






41. Touching- 18 inches: private use.






42. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






43. Non-verbal communication is based on what two elements?






44. Non-verbal signals






45. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






46. Intentional movements/gestures that add to or clarify verbal meaning.






47. Types of conflict.






48. Your communication style is based on these two things.






49. Four barriers that keep us from listening.






50. Choosing which stimulus to focus on (intake)