Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Clarify meanings and sustaining conversation.






2. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






3. Rules and reasons for communication - known and easily stated.






4. Actions - gestures - appearance - etc.






5. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






6. Understanding listening stages






7. Non-verbal signals






8. Most common conflict resolution for blind style communicators.






9. Types of communication






10. The act of receiving information through the ears.






11. Time is a resource to be rationed and controlled.






12. Based on ideas - objective. Ideas are separate than the person.






13. 18 inches- 4 feet: close friends/colleagues.






14. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






15. Intentional or unintentional movements/gestures that control the flow of conversation.






16. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






17. Develop your own opinion about the message (process)






18. Ethical Rules






19. Time is a tool to be used in building/maintaining relationships.






20. Steps in Communication






21. Four barriers that keep us from listening.






22. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






23. Rules are stated and known - but not the reasons.






24. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






25. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






26. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






27. Types of frame of reference.






28. Choosing which stimulus to focus on (intake)






29. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






30. Assign meaning to the message (internalize)






31. Provide fair and equal treatment for all individuals and groups involved.






32. Major models of communication






33. 2 types of cultural differences






34. Difference between petroglyphs and pictograms.






35. The process of internalizing and heeding information.






36. Movements/gestures that vary between cultures more than eye contact.






37. Depends on the receiver; context matters.






38. Types of conflict resolution.






39. Decide which parts of the message are worth remembering.






40. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






41. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






42. Protect people's fundamental or inalienable rights. (the golden rule)






43. People usually believe what they see over what they hear.






44. Non-verbal communication is based on what two elements?






45. Increase our understanding and relate to the other sex differently.






46. Taking appropriate action on the message (feedback)






47. Illustrations which represent a more abstract idea/concept.






48. Easy to communicate to society because the typical person would find them acceptable.






49. Universal - cross cultural non-verbal communication.






50. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.