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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Provide fair and equal treatment for all individuals and groups involved.
Justice
Social Distance
Frame of reference and cultural background
Feedback and disclosure
2. Create the greatest good for the greatest amount of people
Communication
Interpreting
Hand gestures - posture - clothing - time - etc.
Utilitarian
3. Views of time.
Monochromatic and Polychromatic
Personal Space
Dealing with Gender Barrier
Affective Conflict
4. Illustrations which represent a more abstract idea/concept.
Speech
Blind Style
Ideograms
Collaborating
5. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Illustrators
Physical Enviroment
Active Listening
Avoiding - accommodating - compromising - competing - collaborating.
6. Types of conflict.
Evaluating
Listening
Avoiding
Cognitive and Affective
7. Four barriers that keep us from listening.
Eye contact
Polychromatic View
verbal - vocal - visual
Physical - Personal - Semantic - Gender
8. The act of receiving information through the ears.
Adaptors
Hearing
Hidden Style
Communication Style
9. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Justice
Collectivist
Communication Style
Adaptors
10. Your communication style is based on these two things.
Technical - formal - informal
Responding
Feedback and disclosure
Avoiding - accommodating - compromising - competing - collaborating.
11. Taking appropriate action on the message (feedback)
Responding
Utilitarian
Formal
Stimulus - motivation - encoding - code - decoding - feedback
12. Most common conflict resolution for blind style communicators.
Communication
Competing
Formal
Responding
13. Clarify meanings and sustaining conversation.
Traditional - human relations - human resources - systems/contingency - transformational
Hidden Style
Dealing with Semantic Barrier
Intimate Space
14. Touching- 18 inches: private use.
Facial expressions
Competing
Intimate Space
Feedback and disclosure
15. Steps in Communication
Stimulus - motivation - encoding - code - decoding - feedback
Ideograms
Verbal Communication
Moral Rights
16. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Active Listening
Hand gestures - posture - clothing - time - etc.
Adaptors
Illustrators
17. Develop your own opinion about the message (process)
verbal - vocal - visual
Formal
Evaluating
Open Style
18. 4 styles of communication
Closed - blind - hidden - open
Communication Style
Moral Rights
Regulators
19. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Telecommunication
Active Listening
Adaptors
Open Style
20. Increase our understanding and relate to the other sex differently.
Dealing with Gender Barrier
Cognitive and Affective
Moral Rights
Technical - formal - informal
21. Trust is weak - members feel awkward and it becomes personal.
Sensing - interpreting - evaluating - responding - remembering.
Affective Conflict
Collectivist
Communication Ethics
22. Self-control and focus on the message.
Communication Style
Competing
Petroglyphs show pictures and pictograms tell stories.
Dealing with Physical barriers
23. Non-verbal communication
Low Context
Avoiding - accommodating - compromising - competing - collaborating.
70% of all communication
Competing
24. Assign meaning to the message (internalize)
Illustrators
Low Context
Interpreting
70% of all communication
25. Non-verbal communication is based on what two elements?
Utilitarian
Pictograms
Frame of reference and cultural background
Physical - Personal - Semantic - Gender
26. Major models of communication
Immediacy Behaviors
Closed - blind - hidden - open
Traditional - human relations - human resources - systems/contingency - transformational
Telecommunication
27. 12 feet +: Generally only for "speaker-listener" situations.
Petroglyphs show pictures and pictograms tell stories.
70% of all communication
Public Distance
Expectations - teamwork - trust
28. Most common conflict resolution for closed style communicators.
Avoiding
Vocal Communication
Listening
Dealing with Personal barriers
29. Protect people's fundamental or inalienable rights. (the golden rule)
Emblem - illustrators - regulators - adaptors
Moral Rights
Polychromatic View
Monochromatic and Polychromatic
30. Overcome them and keep them in check.
Dealing with Personal barriers
Technical - formal - informal
Non-verbal communication
verbal - vocal - visual
31. Most common conflict resolution for hidden style communicators.
Accommodating
Responding
Individualistic
Moral Rights
32. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Hearing
Verbal Communication
Communication
Physical Enviroment
33. Choosing which stimulus to focus on (intake)
verbal - vocal - visual
Dealing with Personal barriers
Physical Enviroment
Sensing
34. Rules and reasons for communication - known and easily stated.
Open Style
Technical
Facial expressions
Expectations - teamwork - trust
35. Intentional movements/gestures that add to or clarify verbal meaning.
Ambiguous Words
Technical - formal - informal
Intimate - personal - social - public
Illustrators
36. Ethical Rules
Accommodating
Illustrators
Utilitarian - moral rights - justice - practical
Avoiding - accommodating - compromising - competing - collaborating.
37. 2 types of cultural differences
Personal Space
Frame of reference and cultural background
Justice
Individualistic vs. collectivist - low context vs. high contex
38. Types of communication
verbal - vocal - visual
Petroglyphs
Individualistic
Technical
39. Culture found in the east.
Interpreting
Closed Style
Collectivist
Utilitarian - moral rights - justice - practical
40. Different behaviors which increase closeness - familiarity - and relationship.
Informal
Individualistic vs. collectivist - low context vs. high contex
Immediacy Behaviors
Illustrators
41. People usually believe what they see over what they hear.
Traditional - human relations - human resources - systems/contingency - transformational
Accommodating
Blind Style
Ambiguous Words
42. 18 inches- 4 feet: close friends/colleagues.
Polychromatic View
Immediacy Behaviors
Personal Space
Closed Style
43. Types of frame of reference.
Technical - formal - informal
Petroglyphs
Active Listening
Moral Rights
44. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Closed - blind - hidden - open
Social Distance
Evaluating
Avoiding
45. The process of internalizing and heeding information.
Low Context
Listening
Monochromatic View
Formal
46. Culture found in the west.
Sensing - interpreting - evaluating - responding - remembering.
Speech
Regulators
Individualistic
47. Lengths of personal space.
Avoiding
Ideograms
Physical - Personal - Semantic - Gender
Intimate - personal - social - public
48. Intentional or unintentional movements/gestures that control the flow of conversation.
Unethical traps
Avoiding - accommodating - compromising - competing - collaborating.
Practical
Regulators
49. Rules are stated and known - but not the reasons.
Formal
Non-verbal communication
Writing
Evaluating
50. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Responding
Cave Paintings
Expectations - teamwork - trust
Social Distance