Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Develop your own opinion about the message (process)






2. Most common conflict resolution for hidden style communicators.






3. Habitual movements/gestures used in times of stress.






4. All intentional and unintentional messages that are not written - spoken - or sounded.






5. Time is a tool to be used in building/maintaining relationships.






6. Easy to communicate to society because the typical person would find them acceptable.






7. Intentional movements/gestures that add to or clarify verbal meaning.






8. Most common conflict resolution for blind style communicators.






9. The process of internalizing and heeding information.






10. The act of receiving information through the ears.






11. Your communication style is based on these two things.






12. People usually believe what they see over what they hear.






13. 12 feet +: Generally only for "speaker-listener" situations.






14. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






15. Clarify meanings and sustaining conversation.






16. Movements/gestures that vary between cultures more than eye contact.






17. Rules and reasons for communication - known and easily stated.






18. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






19. Time is a resource to be rationed and controlled.






20. 4 styles of communication






21. Four barriers that keep us from listening.






22. Illustrations which represent a more abstract idea/concept.






23. Types of frame of reference.






24. Most common conflict resolution for closed style communicators.






25. Rules are stated and known - but not the reasons.






26. 2 types of cultural differences






27. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






28. Views of time.






29. Ethical Rules






30. Assign meaning to the message (internalize)






31. Non-verbal signals






32. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






33. Intentional movements/gestures with a specific meaning.






34. Types of conflict resolution.






35. Taking appropriate action on the message (feedback)






36. Based on ideas - objective. Ideas are separate than the person.






37. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






38. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






39. Intentional or unintentional movements/gestures that control the flow of conversation.






40. Choosing which stimulus to focus on (intake)






41. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






42. Types of conflict.






43. Most common conflict resolution for open style communicators.






44. Non-verbal communication is based on what two elements?






45. Trust is weak - members feel awkward and it becomes personal.






46. Culture found in the east.






47. Major models of communication






48. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






49. Touching- 18 inches: private use.






50. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.