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Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Movements/gestures that vary between cultures more than eye contact.






2. Non-verbal communication is based on what two elements?






3. Illustrations which represent a more abstract idea/concept.






4. Clarify meanings and sustaining conversation.






5. Increase our understanding and relate to the other sex differently.






6. Your communication style is based on these two things.






7. Most common conflict resolution for blind style communicators.






8. Depends on the sender; words matter.






9. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






10. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






11. Major models of communication






12. Actions - gestures - appearance - etc.






13. Universal - cross cultural non-verbal communication.






14. People usually believe what they see over what they hear.






15. Time is a tool to be used in building/maintaining relationships.






16. Intentional movements/gestures with a specific meaning.






17. Provide fair and equal treatment for all individuals and groups involved.






18. Decide which parts of the message are worth remembering.






19. Develop your own opinion about the message (process)






20. Types of conflict resolution.






21. Create the greatest good for the greatest amount of people






22. Culture found in the east.






23. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






24. 2 types of cultural differences






25. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






26. The process of internalizing and heeding information.






27. 18 inches- 4 feet: close friends/colleagues.






28. Non-verbal signals






29. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






30. Understanding listening stages






31. Overcome them and keep them in check.






32. Taking appropriate action on the message (feedback)






33. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






34. Necessity - relativity - rationalization - self-deception - end goal - greed






35. 4 styles of communication






36. Most common conflict resolution for open style communicators.






37. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






38. Culture found in the west.






39. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






40. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






41. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






42. Difference between petroglyphs and pictograms.






43. Habitual movements/gestures used in times of stress.






44. Views of time.






45. Ethical Rules






46. Choosing which stimulus to focus on (intake)






47. Assign meaning to the message (internalize)






48. Rules are stated and known - but not the reasons.






49. Non-verbal communication






50. Most common conflict resolution for hidden style communicators.







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


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