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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 2nd choice conflict resolution for all types of communicators.
Moral Rights
Verbal Communication
Non-verbal communication
Compromising
2. Decide which parts of the message are worth remembering.
Remembering
Interpreting
Sensing - interpreting - evaluating - responding - remembering.
Cognitive and Affective
3. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Open Style
Physical - Personal - Semantic - Gender
Pictograms
Physical Enviroment
4. Most common conflict resolution for closed style communicators.
Low Context
Visual Communication
Collaborating
Avoiding
5. Protect people's fundamental or inalienable rights. (the golden rule)
Monochromatic and Polychromatic
Technical - formal - informal
Facial expressions
Moral Rights
6. Non-verbal communication is based on what two elements?
Frame of reference and cultural background
Compromising
Intimate Space
Hidden Style
7. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Communication
Immediacy Behaviors
Active Listening
Ideograms
8. Intentional or unintentional movements/gestures that control the flow of conversation.
Frame of reference and cultural background
Verbal Communication
Petroglyphs
Regulators
9. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Telecommunication
High Context
Accommodating
Physical - Personal - Semantic - Gender
10. Time is a tool to be used in building/maintaining relationships.
Hearing
Polychromatic View
Evaluating
Individualistic vs. collectivist - low context vs. high contex
11. Self-control and focus on the message.
Collectivist
Traditional - human relations - human resources - systems/contingency - transformational
Dealing with Personal barriers
Dealing with Physical barriers
12. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Active Listening
Individualistic
Communication
Cognitive Conflict
13. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Personal Space
Unethical traps
Monochromatic View
Petroglyphs
14. 4 styles of communication
Social Distance
Closed - blind - hidden - open
Hidden Style
Writing
15. Touching- 18 inches: private use.
Interpreting
Intimate Space
Blind Style
Practical
16. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Collectivist
Speech
Remembering
Monochromatic and Polychromatic
17. Different behaviors which increase closeness - familiarity - and relationship.
Traditional - human relations - human resources - systems/contingency - transformational
Telecommunication
Polychromatic View
Immediacy Behaviors
18. Universal - cross cultural non-verbal communication.
Facial expressions
Cave Paintings
Adaptors
Public Distance
19. Tone of voice
Writing
Eye contact
Vocal Communication
Informal
20. Written or spoken word
Verbal Communication
Visual Communication
Communication
Collaborating
21. Non-verbal signals
Adaptors
Non-verbal communication
Hand gestures - posture - clothing - time - etc.
Dealing with Semantic Barrier
22. Assign meaning to the message (internalize)
Interpreting
Responding
Verbal Communication
Emblem
23. Based on ideas - objective. Ideas are separate than the person.
Immediacy Behaviors
Emblem - illustrators - regulators - adaptors
Cognitive Conflict
Expectations - teamwork - trust
24. Non-verbal communication
Visual Communication
Non-verbal communication
70% of all communication
Ideograms
25. Culture found in the east.
Eye contact
Moral Rights
Speech
Collectivist
26. Develop your own opinion about the message (process)
Pictograms
Evaluating
Hand gestures - posture - clothing - time - etc.
verbal - vocal - visual
27. People usually believe what they see over what they hear.
Cave Paintings
Ambiguous Words
Verbal Communication
Avoiding
28. 2 types of cultural differences
Communication Style
Accommodating
Individualistic vs. collectivist - low context vs. high contex
Dealing with Gender Barrier
29. Your communication style is based on these two things.
Sensing - interpreting - evaluating - responding - remembering.
Intimate Space
Responding
Feedback and disclosure
30. 12 feet +: Generally only for "speaker-listener" situations.
Closed - blind - hidden - open
Intimate Space
70% of all communication
Public Distance
31. Actions - gestures - appearance - etc.
Visual Communication
Listening
Facial expressions
Intimate Space
32. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Communication Ethics
Individualistic vs. collectivist - low context vs. high contex
Non-verbal communication
Blind Style
33. The act of receiving information through the ears.
70% of all communication
Petroglyphs
Hearing
Practical
34. Overcome them and keep them in check.
Petroglyphs
Dealing with Personal barriers
Regulators
Emblem
35. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Cave Paintings
Informal
Blind Style
Intimate Space
36. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Pictograms
Social Distance
Frame of reference and cultural background
High Context
37. Understanding listening stages
Collaborating
Sensing - interpreting - evaluating - responding - remembering.
Petroglyphs show pictures and pictograms tell stories.
Intimate Space
38. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Hidden Style
Formal
Visual Communication
Sensing - interpreting - evaluating - responding - remembering.
39. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Blind Style
Eye contact
Vocal Communication
Justice
40. Difference between petroglyphs and pictograms.
Collectivist
Remembering
Pictograms
Petroglyphs show pictures and pictograms tell stories.
41. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Listening
Utilitarian - moral rights - justice - practical
Moral Rights
Communication Style
42. Types of conflict.
Hearing
Moral Rights
Emblem - illustrators - regulators - adaptors
Cognitive and Affective
43. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Public Distance
Cognitive Conflict
Feedback and disclosure
Physical Enviroment
44. Most common conflict resolution for blind style communicators.
Open Style
Traditional - human relations - human resources - systems/contingency - transformational
Collaborating
Competing
45. Depends on the sender; words matter.
Low Context
Feedback and disclosure
Communication Ethics
Cognitive Conflict
46. The process of internalizing and heeding information.
Evaluating
Listening
verbal - vocal - visual
Adaptors
47. Easy to communicate to society because the typical person would find them acceptable.
verbal - vocal - visual
Speech
Practical
Petroglyphs show pictures and pictograms tell stories.
48. Clarify meanings and sustaining conversation.
Individualistic
Communication
Dealing with Semantic Barrier
Public Distance
49. All intentional and unintentional messages that are not written - spoken - or sounded.
Communication Ethics
Sensing
Dealing with Semantic Barrier
Non-verbal communication
50. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Feedback and disclosure
Writing
Open Style
Interpreting