Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Time is a tool to be used in building/maintaining relationships.






2. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






3. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






4. 2 types of cultural differences






5. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






6. Most common conflict resolution for hidden style communicators.






7. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






8. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






9. Culture found in the west.






10. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






11. Depends on the sender; words matter.






12. Necessity - relativity - rationalization - self-deception - end goal - greed






13. Types of conflict.






14. Ways to maintain effective relationships.






15. Types of frame of reference.






16. Touching- 18 inches: private use.






17. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






18. Non-verbal signals






19. Increase our understanding and relate to the other sex differently.






20. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






21. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






22. Most common conflict resolution for closed style communicators.






23. All intentional and unintentional messages that are not written - spoken - or sounded.






24. Ethical Rules






25. Clarify meanings and sustaining conversation.






26. Based on ideas - objective. Ideas are separate than the person.






27. Universal - cross cultural non-verbal communication.






28. Provide fair and equal treatment for all individuals and groups involved.






29. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






30. Culture found in the east.






31. Movements/gestures that vary between cultures more than eye contact.






32. Assign meaning to the message (internalize)






33. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






34. Develop your own opinion about the message (process)






35. Types of conflict resolution.






36. Overcome them and keep them in check.






37. Your communication style is based on these two things.






38. Major models of communication






39. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






40. Intentional movements/gestures that add to or clarify verbal meaning.






41. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






42. Habitual movements/gestures used in times of stress.






43. Intentional movements/gestures with a specific meaning.






44. Decide which parts of the message are worth remembering.






45. Understanding listening stages






46. Actions - gestures - appearance - etc.






47. Intentional or unintentional movements/gestures that control the flow of conversation.






48. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






49. Protect people's fundamental or inalienable rights. (the golden rule)






50. The process of internalizing and heeding information.