SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The process of internalizing and heeding information.
Responding
Open Style
Frame of reference and cultural background
Listening
2. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Technical
Hidden Style
Blind Style
Closed Style
3. Most common conflict resolution for closed style communicators.
Avoiding
Petroglyphs
Speech
Communication
4. Provide fair and equal treatment for all individuals and groups involved.
Monochromatic View
Justice
Closed - blind - hidden - open
Avoiding
5. Based on ideas - objective. Ideas are separate than the person.
Ambiguous Words
Dealing with Semantic Barrier
Cognitive Conflict
Moral Rights
6. Overcome them and keep them in check.
Dealing with Personal barriers
Dealing with Physical barriers
High Context
Personal Space
7. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Stimulus - motivation - encoding - code - decoding - feedback
Closed Style
Avoiding
Eye contact
8. Culture found in the east.
Avoiding
Collectivist
Cognitive Conflict
Individualistic
9. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Collectivist
Communication
Adaptors
Petroglyphs
10. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Illustrators
Monochromatic View
Closed Style
Petroglyphs
11. Views of time.
Immediacy Behaviors
Individualistic vs. collectivist - low context vs. high contex
Monochromatic and Polychromatic
verbal - vocal - visual
12. Rules are stated and known - but not the reasons.
Formal
Social Distance
Avoiding - accommodating - compromising - competing - collaborating.
Expectations - teamwork - trust
13. Types of conflict.
Affective Conflict
Monochromatic View
Remembering
Cognitive and Affective
14. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Petroglyphs show pictures and pictograms tell stories.
Pictograms
Utilitarian - moral rights - justice - practical
Hearing
15. Different behaviors which increase closeness - familiarity - and relationship.
Immediacy Behaviors
Petroglyphs
Collectivist
Vocal Communication
16. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Cognitive and Affective
Avoiding
Blind Style
Dealing with Semantic Barrier
17. Time is a tool to be used in building/maintaining relationships.
Emblem
Technical
Formal
Polychromatic View
18. Intentional movements/gestures with a specific meaning.
Accommodating
Immediacy Behaviors
Technical
Emblem
19. Types of communication
Active Listening
Closed - blind - hidden - open
verbal - vocal - visual
Collaborating
20. 2nd choice conflict resolution for all types of communicators.
Compromising
Individualistic
Hidden Style
Individualistic vs. collectivist - low context vs. high contex
21. Four barriers that keep us from listening.
Physical - Personal - Semantic - Gender
Unethical traps
Immediacy Behaviors
Intimate - personal - social - public
22. Choosing which stimulus to focus on (intake)
Sensing
Adaptors
Speech
Pictograms
23. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Dealing with Gender Barrier
Individualistic vs. collectivist - low context vs. high contex
Active Listening
Open Style
24. Assign meaning to the message (internalize)
Interpreting
Polychromatic View
Physical Enviroment
Sensing
25. Culture found in the west.
Justice
Individualistic
Technical
verbal - vocal - visual
26. 12 feet +: Generally only for "speaker-listener" situations.
Hearing
Ambiguous Words
Expectations - teamwork - trust
Public Distance
27. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Stimulus - motivation - encoding - code - decoding - feedback
Remembering
Practical
Communication Style
28. Actions - gestures - appearance - etc.
Unethical traps
Accommodating
Cognitive Conflict
Visual Communication
29. Written or spoken word
Dealing with Semantic Barrier
Vocal Communication
Verbal Communication
Polychromatic View
30. Taking appropriate action on the message (feedback)
Responding
Emblem
Cognitive and Affective
Collectivist
31. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Interpreting
Closed Style
Closed - blind - hidden - open
Hand gestures - posture - clothing - time - etc.
32. Your communication style is based on these two things.
Immediacy Behaviors
Feedback and disclosure
Dealing with Physical barriers
Technical - formal - informal
33. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Traditional - human relations - human resources - systems/contingency - transformational
Non-verbal communication
Communication Ethics
Speech
34. Types of conflict resolution.
Communication Style
Feedback and disclosure
Avoiding - accommodating - compromising - competing - collaborating.
Closed - blind - hidden - open
35. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Writing
Social Distance
Intimate Space
verbal - vocal - visual
36. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Unethical traps
Remembering
Physical Enviroment
Cognitive Conflict
37. People usually believe what they see over what they hear.
Ambiguous Words
Compromising
Non-verbal communication
Physical - Personal - Semantic - Gender
38. Difference between petroglyphs and pictograms.
Petroglyphs show pictures and pictograms tell stories.
Closed Style
Collectivist
Compromising
39. All intentional and unintentional messages that are not written - spoken - or sounded.
Non-verbal communication
Petroglyphs
Communication Ethics
Individualistic
40. Increase our understanding and relate to the other sex differently.
Eye contact
Dealing with Gender Barrier
Verbal Communication
Illustrators
41. Tone of voice
Competing
Vocal Communication
Polychromatic View
Sensing - interpreting - evaluating - responding - remembering.
42. Most common conflict resolution for open style communicators.
Affective Conflict
Communication Ethics
verbal - vocal - visual
Collaborating
43. Depends on the receiver; context matters.
High Context
Individualistic vs. collectivist - low context vs. high contex
Communication
Low Context
44. Intentional movements/gestures that add to or clarify verbal meaning.
Illustrators
Cognitive and Affective
Unethical traps
Collaborating
45. Clarify meanings and sustaining conversation.
Public Distance
Dealing with Semantic Barrier
Monochromatic and Polychromatic
Cognitive Conflict
46. Universal - cross cultural non-verbal communication.
Collaborating
Moral Rights
Unethical traps
Facial expressions
47. Time is a resource to be rationed and controlled.
Emblem - illustrators - regulators - adaptors
Monochromatic and Polychromatic
Monochromatic View
Affective Conflict
48. Depends on the sender; words matter.
Ambiguous Words
Low Context
Open Style
Accommodating
49. Self-control and focus on the message.
Dealing with Semantic Barrier
Practical
Dealing with Physical barriers
Expectations - teamwork - trust
50. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Stimulus - motivation - encoding - code - decoding - feedback
Compromising
Facial expressions
Communication Ethics