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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Decide which parts of the message are worth remembering.
Adaptors
Remembering
Traditional - human relations - human resources - systems/contingency - transformational
Public Distance
2. Depends on the receiver; context matters.
verbal - vocal - visual
High Context
Individualistic
Writing
3. Views of time.
Individualistic
Dealing with Physical barriers
Expectations - teamwork - trust
Monochromatic and Polychromatic
4. Rules are stated and known - but not the reasons.
Communication
Formal
Collectivist
Sensing
5. People usually believe what they see over what they hear.
Individualistic vs. collectivist - low context vs. high contex
Sensing
Regulators
Ambiguous Words
6. Increase our understanding and relate to the other sex differently.
Dealing with Gender Barrier
Avoiding
Formal
Eye contact
7. Major models of communication
Utilitarian - moral rights - justice - practical
Traditional - human relations - human resources - systems/contingency - transformational
Hidden Style
Intimate - personal - social - public
8. Overcome them and keep them in check.
Dealing with Personal barriers
Feedback and disclosure
Intimate Space
verbal - vocal - visual
9. Culture found in the east.
Vocal Communication
Avoiding - accommodating - compromising - competing - collaborating.
Collectivist
Closed - blind - hidden - open
10. Intentional movements/gestures with a specific meaning.
Hand gestures - posture - clothing - time - etc.
Public Distance
Emblem
Unethical traps
11. Movements/gestures that vary between cultures more than eye contact.
Formal
Dealing with Physical barriers
Competing
Emblem - illustrators - regulators - adaptors
12. Necessity - relativity - rationalization - self-deception - end goal - greed
Blind Style
Intimate Space
Remembering
Unethical traps
13. Habitual movements/gestures used in times of stress.
Adaptors
Visual Communication
Justice
Emblem
14. Protect people's fundamental or inalienable rights. (the golden rule)
Moral Rights
Facial expressions
Dealing with Semantic Barrier
Monochromatic and Polychromatic
15. Lengths of personal space.
Utilitarian
Active Listening
Visual Communication
Intimate - personal - social - public
16. Intentional movements/gestures that add to or clarify verbal meaning.
Competing
Ideograms
Avoiding
Illustrators
17. Ethical Rules
Petroglyphs show pictures and pictograms tell stories.
Utilitarian - moral rights - justice - practical
70% of all communication
Adaptors
18. 2nd choice conflict resolution for all types of communicators.
Compromising
Utilitarian
Public Distance
Cave Paintings
19. Provide fair and equal treatment for all individuals and groups involved.
Frame of reference and cultural background
Justice
Expectations - teamwork - trust
Competing
20. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Hidden Style
Avoiding
Individualistic
Dealing with Gender Barrier
21. Different behaviors which increase closeness - familiarity - and relationship.
Verbal Communication
Dealing with Gender Barrier
Immediacy Behaviors
Petroglyphs show pictures and pictograms tell stories.
22. Most common conflict resolution for open style communicators.
High Context
Dealing with Gender Barrier
Pictograms
Collaborating
23. Non-verbal communication
Adaptors
Justice
Emblem
70% of all communication
24. Assign meaning to the message (internalize)
Closed - blind - hidden - open
Interpreting
Collectivist
Hand gestures - posture - clothing - time - etc.
25. Touching- 18 inches: private use.
Evaluating
Monochromatic and Polychromatic
Intimate Space
Verbal Communication
26. Develop your own opinion about the message (process)
Stimulus - motivation - encoding - code - decoding - feedback
Physical - Personal - Semantic - Gender
High Context
Evaluating
27. The process of internalizing and heeding information.
Unethical traps
Listening
Collaborating
Frame of reference and cultural background
28. Based on ideas - objective. Ideas are separate than the person.
Expectations - teamwork - trust
Eye contact
Cognitive Conflict
Petroglyphs show pictures and pictograms tell stories.
29. 18 inches- 4 feet: close friends/colleagues.
Personal Space
Dealing with Gender Barrier
Vocal Communication
Listening
30. Rules and reasons for communication - known and easily stated.
Accommodating
Technical
Formal
Utilitarian - moral rights - justice - practical
31. 2 types of cultural differences
Individualistic vs. collectivist - low context vs. high contex
Evaluating
Utilitarian
Interpreting
32. The act of receiving information through the ears.
Evaluating
Telecommunication
Hearing
Personal Space
33. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Collaborating
Pictograms
Communication Style
Eye contact
34. Ways to maintain effective relationships.
Utilitarian - moral rights - justice - practical
Cognitive and Affective
Remembering
Expectations - teamwork - trust
35. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Communication Ethics
Stimulus - motivation - encoding - code - decoding - feedback
Practical
Informal
36. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Cave Paintings
Facial expressions
Interpreting
Hand gestures - posture - clothing - time - etc.
37. Universal - cross cultural non-verbal communication.
Collectivist
Social Distance
Intimate - personal - social - public
Facial expressions
38. 12 feet +: Generally only for "speaker-listener" situations.
Public Distance
Avoiding
High Context
Feedback and disclosure
39. Depends on the sender; words matter.
Low Context
Physical - Personal - Semantic - Gender
Practical
Frame of reference and cultural background
40. Clarify meanings and sustaining conversation.
Listening
Cognitive and Affective
Communication Ethics
Dealing with Semantic Barrier
41. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Physical Enviroment
Open Style
Closed - blind - hidden - open
Sensing - interpreting - evaluating - responding - remembering.
42. Choosing which stimulus to focus on (intake)
Responding
Listening
Formal
Sensing
43. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Eye contact
Remembering
Unethical traps
Emblem
44. Tone of voice
Physical Enviroment
Facial expressions
Individualistic
Vocal Communication
45. Steps in Communication
Stimulus - motivation - encoding - code - decoding - feedback
Blind Style
Social Distance
Technical - formal - informal
46. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Frame of reference and cultural background
Pictograms
Low Context
Collaborating
47. Intentional or unintentional movements/gestures that control the flow of conversation.
Regulators
Communication
Intimate Space
Cognitive and Affective
48. Create the greatest good for the greatest amount of people
Utilitarian
Monochromatic and Polychromatic
Sensing
Collectivist
49. Easy to communicate to society because the typical person would find them acceptable.
Practical
Avoiding - accommodating - compromising - competing - collaborating.
Illustrators
Sensing
50. 4 styles of communication
Closed - blind - hidden - open
Remembering
Avoiding
Practical