Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Intentional movements/gestures with a specific meaning.






2. Movements/gestures that vary between cultures more than eye contact.






3. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






4. Tone of voice






5. Time is a tool to be used in building/maintaining relationships.






6. Types of conflict.






7. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






8. Your communication style is based on these two things.






9. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






10. 2 types of cultural differences






11. Most common conflict resolution for open style communicators.






12. Culture found in the east.






13. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






14. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






15. The process of internalizing and heeding information.






16. Touching- 18 inches: private use.






17. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






18. Rules are stated and known - but not the reasons.






19. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






20. Difference between petroglyphs and pictograms.






21. People usually believe what they see over what they hear.






22. Taking appropriate action on the message (feedback)






23. Understanding listening stages






24. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






25. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






26. Types of conflict resolution.






27. Decide which parts of the message are worth remembering.






28. Depends on the receiver; context matters.






29. Choosing which stimulus to focus on (intake)






30. Ways to maintain effective relationships.






31. Most common conflict resolution for blind style communicators.






32. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






33. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






34. Non-verbal communication






35. Written or spoken word






36. Different behaviors which increase closeness - familiarity - and relationship.






37. Most common conflict resolution for hidden style communicators.






38. Clarify meanings and sustaining conversation.






39. Time is a resource to be rationed and controlled.






40. Actions - gestures - appearance - etc.






41. Non-verbal signals






42. Protect people's fundamental or inalienable rights. (the golden rule)






43. Easy to communicate to society because the typical person would find them acceptable.






44. Create the greatest good for the greatest amount of people






45. Most common conflict resolution for closed style communicators.






46. 2nd choice conflict resolution for all types of communicators.






47. Intentional or unintentional movements/gestures that control the flow of conversation.






48. Depends on the sender; words matter.






49. Ethical Rules






50. Universal - cross cultural non-verbal communication.