Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Universal - cross cultural non-verbal communication.






2. Provide fair and equal treatment for all individuals and groups involved.






3. Most common conflict resolution for hidden style communicators.






4. Decide which parts of the message are worth remembering.






5. Overcome them and keep them in check.






6. Rules are stated and known - but not the reasons.






7. Four barriers that keep us from listening.






8. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






9. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






10. Intentional movements/gestures that add to or clarify verbal meaning.






11. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






12. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






13. Necessity - relativity - rationalization - self-deception - end goal - greed






14. Time is a resource to be rationed and controlled.






15. Non-verbal communication is based on what two elements?






16. Most common conflict resolution for closed style communicators.






17. Ways to maintain effective relationships.






18. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






19. 2 types of cultural differences






20. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






21. Movements/gestures that vary between cultures more than eye contact.






22. All intentional and unintentional messages that are not written - spoken - or sounded.






23. Types of conflict.






24. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






25. The process of internalizing and heeding information.






26. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






27. Culture found in the east.






28. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






29. Habitual movements/gestures used in times of stress.






30. 12 feet +: Generally only for "speaker-listener" situations.






31. 4 styles of communication






32. Types of frame of reference.






33. Increase our understanding and relate to the other sex differently.






34. Develop your own opinion about the message (process)






35. 2nd choice conflict resolution for all types of communicators.






36. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






37. Types of communication






38. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






39. Non-verbal communication






40. People usually believe what they see over what they hear.






41. Self-control and focus on the message.






42. Views of time.






43. Understanding listening stages






44. Assign meaning to the message (internalize)






45. The act of receiving information through the ears.






46. Touching- 18 inches: private use.






47. Lengths of personal space.






48. Your communication style is based on these two things.






49. Difference between petroglyphs and pictograms.






50. Steps in Communication







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Can you answer 50 questions in 15 minutes?


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