Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Time is a tool to be used in building/maintaining relationships.






2. 2 types of cultural differences






3. Trust is weak - members feel awkward and it becomes personal.






4. Steps in Communication






5. Types of conflict resolution.






6. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






7. Major models of communication






8. Rules are stated and known - but not the reasons.






9. 2nd choice conflict resolution for all types of communicators.






10. Provide fair and equal treatment for all individuals and groups involved.






11. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






12. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






13. Actions - gestures - appearance - etc.






14. Understanding listening stages






15. Decide which parts of the message are worth remembering.






16. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






17. Types of communication






18. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






19. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






20. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






21. Depends on the sender; words matter.






22. Create the greatest good for the greatest amount of people






23. 18 inches- 4 feet: close friends/colleagues.






24. Increase our understanding and relate to the other sex differently.






25. Based on ideas - objective. Ideas are separate than the person.






26. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






27. Culture found in the west.






28. Intentional movements/gestures that add to or clarify verbal meaning.






29. Ways to maintain effective relationships.






30. Universal - cross cultural non-verbal communication.






31. Develop your own opinion about the message (process)






32. Most common conflict resolution for blind style communicators.






33. 12 feet +: Generally only for "speaker-listener" situations.






34. Difference between petroglyphs and pictograms.






35. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






36. Types of frame of reference.






37. Easy to communicate to society because the typical person would find them acceptable.






38. Different behaviors which increase closeness - familiarity - and relationship.






39. Most common conflict resolution for open style communicators.






40. People usually believe what they see over what they hear.






41. Depends on the receiver; context matters.






42. 4 styles of communication






43. All intentional and unintentional messages that are not written - spoken - or sounded.






44. The process of internalizing and heeding information.






45. Choosing which stimulus to focus on (intake)






46. Necessity - relativity - rationalization - self-deception - end goal - greed






47. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






48. Non-verbal signals






49. Habitual movements/gestures used in times of stress.






50. Ethical Rules