Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Provide fair and equal treatment for all individuals and groups involved.






2. Time is a tool to be used in building/maintaining relationships.






3. Non-verbal signals






4. Four barriers that keep us from listening.






5. Assign meaning to the message (internalize)






6. Intentional movements/gestures that add to or clarify verbal meaning.






7. Types of communication






8. Culture found in the west.






9. Protect people's fundamental or inalienable rights. (the golden rule)






10. Intentional or unintentional movements/gestures that control the flow of conversation.






11. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






12. Intentional movements/gestures with a specific meaning.






13. Major models of communication






14. Lengths of personal space.






15. 4 styles of communication






16. Taking appropriate action on the message (feedback)






17. Movements/gestures that vary between cultures more than eye contact.






18. Illustrations which represent a more abstract idea/concept.






19. Create the greatest good for the greatest amount of people






20. People usually believe what they see over what they hear.






21. Actions - gestures - appearance - etc.






22. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






23. Based on ideas - objective. Ideas are separate than the person.






24. Choosing which stimulus to focus on (intake)






25. Different behaviors which increase closeness - familiarity - and relationship.






26. Universal - cross cultural non-verbal communication.






27. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






28. Habitual movements/gestures used in times of stress.






29. 2nd choice conflict resolution for all types of communicators.






30. Steps in Communication






31. Most common conflict resolution for hidden style communicators.






32. Rules and reasons for communication - known and easily stated.






33. Difference between petroglyphs and pictograms.






34. Clarify meanings and sustaining conversation.






35. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






36. 12 feet +: Generally only for "speaker-listener" situations.






37. Time is a resource to be rationed and controlled.






38. All intentional and unintentional messages that are not written - spoken - or sounded.






39. Necessity - relativity - rationalization - self-deception - end goal - greed






40. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






41. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






42. Rules are stated and known - but not the reasons.






43. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






44. Depends on the receiver; context matters.






45. Most common conflict resolution for blind style communicators.






46. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






47. Types of conflict resolution.






48. Depends on the sender; words matter.






49. Non-verbal communication






50. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.