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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Develop your own opinion about the message (process)
Evaluating
Monochromatic View
Utilitarian - moral rights - justice - practical
70% of all communication
2. Your communication style is based on these two things.
Intimate Space
Emblem - illustrators - regulators - adaptors
Monochromatic View
Feedback and disclosure
3. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Moral Rights
Physical Enviroment
Non-verbal communication
Communication Style
4. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Dealing with Physical barriers
Communication Style
verbal - vocal - visual
Collectivist
5. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Informal
Utilitarian
Open Style
Utilitarian - moral rights - justice - practical
6. Clarify meanings and sustaining conversation.
Dealing with Semantic Barrier
Utilitarian - moral rights - justice - practical
Cognitive Conflict
Physical Enviroment
7. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Personal Space
Communication Ethics
Affective Conflict
Dealing with Personal barriers
8. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Speech
Physical - Personal - Semantic - Gender
Cave Paintings
Utilitarian - moral rights - justice - practical
9. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Listening
Pictograms
Justice
Visual Communication
10. Steps in Communication
Formal
Remembering
Non-verbal communication
Stimulus - motivation - encoding - code - decoding - feedback
11. Based on ideas - objective. Ideas are separate than the person.
Cognitive Conflict
Evaluating
Avoiding - accommodating - compromising - competing - collaborating.
Individualistic
12. Written or spoken word
Petroglyphs show pictures and pictograms tell stories.
Verbal Communication
Petroglyphs
Eye contact
13. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Individualistic
Informal
Hand gestures - posture - clothing - time - etc.
Closed Style
14. Types of communication
Affective Conflict
Communication Ethics
Cognitive Conflict
verbal - vocal - visual
15. Universal - cross cultural non-verbal communication.
Cognitive and Affective
Evaluating
Facial expressions
Informal
16. Types of frame of reference.
Evaluating
Technical - formal - informal
Dealing with Semantic Barrier
Active Listening
17. The act of receiving information through the ears.
Hearing
Cognitive Conflict
Ambiguous Words
Cave Paintings
18. Intentional movements/gestures with a specific meaning.
Intimate Space
Listening
Monochromatic and Polychromatic
Emblem
19. Types of conflict resolution.
Personal Space
Collaborating
Collectivist
Avoiding - accommodating - compromising - competing - collaborating.
20. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Frame of reference and cultural background
Personal Space
Communication Ethics
Social Distance
21. Culture found in the east.
Interpreting
Intimate - personal - social - public
Collectivist
Regulators
22. Most common conflict resolution for blind style communicators.
Competing
70% of all communication
Moral Rights
Dealing with Physical barriers
23. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Petroglyphs
Closed - blind - hidden - open
Visual Communication
Ambiguous Words
24. Illustrations which represent a more abstract idea/concept.
Ideograms
Accommodating
Personal Space
Expectations - teamwork - trust
25. Depends on the sender; words matter.
Speech
Low Context
Utilitarian
Avoiding
26. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Remembering
Polychromatic View
Regulators
Writing
27. Most common conflict resolution for closed style communicators.
Avoiding
Visual Communication
Hand gestures - posture - clothing - time - etc.
Emblem - illustrators - regulators - adaptors
28. Protect people's fundamental or inalienable rights. (the golden rule)
Moral Rights
Facial expressions
Vocal Communication
Social Distance
29. Touching- 18 inches: private use.
Individualistic vs. collectivist - low context vs. high contex
Affective Conflict
Intimate Space
Individualistic
30. Non-verbal communication is based on what two elements?
Low Context
Frame of reference and cultural background
Open Style
Closed - blind - hidden - open
31. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Utilitarian
Listening
Justice
Speech
32. Major models of communication
Technical - formal - informal
Collaborating
Traditional - human relations - human resources - systems/contingency - transformational
Sensing - interpreting - evaluating - responding - remembering.
33. Different behaviors which increase closeness - familiarity - and relationship.
Technical - formal - informal
Immediacy Behaviors
Dealing with Semantic Barrier
Communication Ethics
34. Self-control and focus on the message.
Immediacy Behaviors
Dealing with Physical barriers
Closed Style
Closed - blind - hidden - open
35. Four barriers that keep us from listening.
Physical - Personal - Semantic - Gender
70% of all communication
Feedback and disclosure
Adaptors
36. Tone of voice
Feedback and disclosure
Vocal Communication
Stimulus - motivation - encoding - code - decoding - feedback
Emblem
37. Intentional movements/gestures that add to or clarify verbal meaning.
Stimulus - motivation - encoding - code - decoding - feedback
Social Distance
Hidden Style
Illustrators
38. Choosing which stimulus to focus on (intake)
Writing
Personal Space
Sensing
Cognitive and Affective
39. Assign meaning to the message (internalize)
Interpreting
Illustrators
Monochromatic View
Competing
40. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Active Listening
Social Distance
Dealing with Personal barriers
Communication
41. Rules and reasons for communication - known and easily stated.
Technical
Regulators
Responding
Immediacy Behaviors
42. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Interpreting
Sensing
Blind Style
Intimate Space
43. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Physical - Personal - Semantic - Gender
Technical
Hidden Style
70% of all communication
44. Non-verbal communication
Cave Paintings
70% of all communication
verbal - vocal - visual
Communication Style
45. Taking appropriate action on the message (feedback)
Responding
Technical
Competing
Telecommunication
46. 12 feet +: Generally only for "speaker-listener" situations.
Blind Style
Utilitarian - moral rights - justice - practical
Public Distance
Technical - formal - informal
47. Necessity - relativity - rationalization - self-deception - end goal - greed
Speech
Expectations - teamwork - trust
Moral Rights
Unethical traps
48. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Practical
Avoiding - accommodating - compromising - competing - collaborating.
Active Listening
Evaluating
49. Views of time.
Stimulus - motivation - encoding - code - decoding - feedback
Justice
Petroglyphs show pictures and pictograms tell stories.
Monochromatic and Polychromatic
50. The process of internalizing and heeding information.
Immediacy Behaviors
Hidden Style
Listening
Adaptors