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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Self-control and focus on the message.
Non-verbal communication
Individualistic
Competing
Dealing with Physical barriers
2. Depends on the sender; words matter.
Low Context
Practical
Technical
Individualistic
3. Clarify meanings and sustaining conversation.
Affective Conflict
Intimate Space
Dealing with Semantic Barrier
Competing
4. Culture found in the west.
Ideograms
Compromising
Dealing with Semantic Barrier
Individualistic
5. Most common conflict resolution for blind style communicators.
Telecommunication
Competing
Compromising
Avoiding - accommodating - compromising - competing - collaborating.
6. Written or spoken word
Verbal Communication
Informal
Affective Conflict
Dealing with Semantic Barrier
7. 12 feet +: Generally only for "speaker-listener" situations.
Intimate Space
Hand gestures - posture - clothing - time - etc.
Public Distance
Avoiding - accommodating - compromising - competing - collaborating.
8. Assign meaning to the message (internalize)
Petroglyphs show pictures and pictograms tell stories.
Interpreting
Speech
Polychromatic View
9. Choosing which stimulus to focus on (intake)
Sensing
Physical - Personal - Semantic - Gender
Writing
Informal
10. Types of conflict.
Collectivist
Cognitive and Affective
Interpreting
Communication Ethics
11. Major models of communication
Speech
Pictograms
Stimulus - motivation - encoding - code - decoding - feedback
Traditional - human relations - human resources - systems/contingency - transformational
12. Actions - gestures - appearance - etc.
Frame of reference and cultural background
70% of all communication
Verbal Communication
Visual Communication
13. Difference between petroglyphs and pictograms.
Cognitive and Affective
Unethical traps
Petroglyphs show pictures and pictograms tell stories.
Communication
14. Based on ideas - objective. Ideas are separate than the person.
Blind Style
Open Style
Cognitive Conflict
Closed - blind - hidden - open
15. Most common conflict resolution for hidden style communicators.
Regulators
Responding
Accommodating
Emblem
16. Understanding listening stages
Technical - formal - informal
Open Style
Moral Rights
Sensing - interpreting - evaluating - responding - remembering.
17. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Avoiding - accommodating - compromising - competing - collaborating.
Monochromatic View
Practical
Hidden Style
18. Types of conflict resolution.
Emblem - illustrators - regulators - adaptors
Social Distance
Eye contact
Avoiding - accommodating - compromising - competing - collaborating.
19. Views of time.
Monochromatic and Polychromatic
Personal Space
Collectivist
Unethical traps
20. Steps in Communication
Evaluating
Closed Style
Stimulus - motivation - encoding - code - decoding - feedback
Informal
21. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Intimate Space
Justice
Speech
Sensing
22. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Traditional - human relations - human resources - systems/contingency - transformational
Stimulus - motivation - encoding - code - decoding - feedback
Communication Style
Closed - blind - hidden - open
23. Develop your own opinion about the message (process)
Moral Rights
Evaluating
Closed - blind - hidden - open
Speech
24. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Active Listening
Justice
Verbal Communication
Avoiding
25. Time is a resource to be rationed and controlled.
Monochromatic View
Eye contact
Utilitarian - moral rights - justice - practical
Intimate - personal - social - public
26. Intentional movements/gestures with a specific meaning.
Formal
Justice
Emblem
Monochromatic and Polychromatic
27. The process of internalizing and heeding information.
Visual Communication
Intimate Space
Vocal Communication
Listening
28. Habitual movements/gestures used in times of stress.
Verbal Communication
Formal
Adaptors
Public Distance
29. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Individualistic vs. collectivist - low context vs. high contex
Technical - formal - informal
Moral Rights
Closed Style
30. Trust is weak - members feel awkward and it becomes personal.
Affective Conflict
Polychromatic View
Petroglyphs show pictures and pictograms tell stories.
Utilitarian
31. People usually believe what they see over what they hear.
Petroglyphs show pictures and pictograms tell stories.
Intimate - personal - social - public
Ambiguous Words
Utilitarian - moral rights - justice - practical
32. Different behaviors which increase closeness - familiarity - and relationship.
Immediacy Behaviors
Communication Ethics
Facial expressions
Visual Communication
33. Protect people's fundamental or inalienable rights. (the golden rule)
Dealing with Gender Barrier
Non-verbal communication
Traditional - human relations - human resources - systems/contingency - transformational
Moral Rights
34. Lengths of personal space.
Cognitive Conflict
Intimate - personal - social - public
Frame of reference and cultural background
Facial expressions
35. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Physical Enviroment
Collectivist
Communication
Technical - formal - informal
36. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Public Distance
Collaborating
Sensing
Blind Style
37. Culture found in the east.
Cognitive and Affective
Collectivist
Adaptors
Non-verbal communication
38. Illustrations which represent a more abstract idea/concept.
Regulators
Ideograms
Collectivist
70% of all communication
39. All intentional and unintentional messages that are not written - spoken - or sounded.
Accommodating
Cave Paintings
Verbal Communication
Non-verbal communication
40. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Collectivist
Telecommunication
Competing
Technical - formal - informal
41. Tone of voice
Vocal Communication
Cognitive and Affective
Social Distance
Writing
42. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Dealing with Personal barriers
Petroglyphs
Hidden Style
Unethical traps
43. 2 types of cultural differences
Personal Space
Individualistic vs. collectivist - low context vs. high contex
Dealing with Personal barriers
Responding
44. Time is a tool to be used in building/maintaining relationships.
Public Distance
Remembering
Polychromatic View
Visual Communication
45. Rules and reasons for communication - known and easily stated.
Technical
Collaborating
Communication Ethics
Immediacy Behaviors
46. Most common conflict resolution for open style communicators.
Collaborating
Monochromatic View
Intimate - personal - social - public
Verbal Communication
47. Non-verbal communication is based on what two elements?
Vocal Communication
Unethical traps
Frame of reference and cultural background
Telecommunication
48. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Utilitarian - moral rights - justice - practical
Unethical traps
Evaluating
Cave Paintings
49. 4 styles of communication
Dealing with Semantic Barrier
Polychromatic View
Closed - blind - hidden - open
Evaluating
50. Intentional or unintentional movements/gestures that control the flow of conversation.
Dealing with Physical barriers
Hidden Style
Regulators
Facial expressions