Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Four barriers that keep us from listening.






2. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






3. Create the greatest good for the greatest amount of people






4. Necessity - relativity - rationalization - self-deception - end goal - greed






5. Rules are stated and known - but not the reasons.






6. Non-verbal communication is based on what two elements?






7. Intentional movements/gestures with a specific meaning.






8. Most common conflict resolution for hidden style communicators.






9. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






10. The act of receiving information through the ears.






11. 4 styles of communication






12. Assign meaning to the message (internalize)






13. Types of frame of reference.






14. Easy to communicate to society because the typical person would find them acceptable.






15. Non-verbal communication






16. Difference between petroglyphs and pictograms.






17. Increase our understanding and relate to the other sex differently.






18. Types of conflict resolution.






19. Most common conflict resolution for blind style communicators.






20. Develop your own opinion about the message (process)






21. Self-control and focus on the message.






22. Depends on the receiver; context matters.






23. The process of internalizing and heeding information.






24. Your communication style is based on these two things.






25. Overcome them and keep them in check.






26. Based on ideas - objective. Ideas are separate than the person.






27. All intentional and unintentional messages that are not written - spoken - or sounded.






28. 2 types of cultural differences






29. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






30. Types of conflict.






31. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






32. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






33. Depends on the sender; words matter.






34. Time is a tool to be used in building/maintaining relationships.






35. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






36. Trust is weak - members feel awkward and it becomes personal.






37. Ethical Rules






38. Tone of voice






39. Lengths of personal space.






40. Illustrations which represent a more abstract idea/concept.






41. 18 inches- 4 feet: close friends/colleagues.






42. Views of time.






43. Non-verbal signals






44. 2nd choice conflict resolution for all types of communicators.






45. Habitual movements/gestures used in times of stress.






46. Culture found in the west.






47. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






48. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






49. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






50. Written or spoken word