Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Movements/gestures that vary between cultures more than eye contact.






2. Ways to maintain effective relationships.






3. Culture found in the east.






4. Steps in Communication






5. The act of receiving information through the ears.






6. Trust is weak - members feel awkward and it becomes personal.






7. Non-verbal signals






8. Actions - gestures - appearance - etc.






9. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






10. Clarify meanings and sustaining conversation.






11. Time is a tool to be used in building/maintaining relationships.






12. Rules are stated and known - but not the reasons.






13. Types of frame of reference.






14. Types of conflict.






15. Taking appropriate action on the message (feedback)






16. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






17. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






18. Most common conflict resolution for blind style communicators.






19. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






20. Assign meaning to the message (internalize)






21. Major models of communication






22. Touching- 18 inches: private use.






23. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






24. The process of internalizing and heeding information.






25. Time is a resource to be rationed and controlled.






26. Depends on the sender; words matter.






27. Culture found in the west.






28. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






29. Intentional or unintentional movements/gestures that control the flow of conversation.






30. Most common conflict resolution for open style communicators.






31. Four barriers that keep us from listening.






32. Overcome them and keep them in check.






33. Different behaviors which increase closeness - familiarity - and relationship.






34. Most common conflict resolution for closed style communicators.






35. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






36. Depends on the receiver; context matters.






37. Provide fair and equal treatment for all individuals and groups involved.






38. People usually believe what they see over what they hear.






39. Non-verbal communication is based on what two elements?






40. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






41. Choosing which stimulus to focus on (intake)






42. 4 styles of communication






43. Illustrations which represent a more abstract idea/concept.






44. Create the greatest good for the greatest amount of people






45. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






46. 2 types of cultural differences






47. Intentional movements/gestures with a specific meaning.






48. Necessity - relativity - rationalization - self-deception - end goal - greed






49. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






50. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.