Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






2. Assign meaning to the message (internalize)






3. Clarify meanings and sustaining conversation.






4. 18 inches- 4 feet: close friends/colleagues.






5. Habitual movements/gestures used in times of stress.






6. Illustrations which represent a more abstract idea/concept.






7. Views of time.






8. People usually believe what they see over what they hear.






9. Major models of communication






10. Depends on the sender; words matter.






11. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






12. 4 styles of communication






13. Types of frame of reference.






14. 2 types of cultural differences






15. Trust is weak - members feel awkward and it becomes personal.






16. Create the greatest good for the greatest amount of people






17. Necessity - relativity - rationalization - self-deception - end goal - greed






18. Overcome them and keep them in check.






19. Time is a resource to be rationed and controlled.






20. Intentional or unintentional movements/gestures that control the flow of conversation.






21. Most common conflict resolution for hidden style communicators.






22. The process of internalizing and heeding information.






23. Most common conflict resolution for closed style communicators.






24. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






25. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






26. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






27. Difference between petroglyphs and pictograms.






28. Non-verbal communication is based on what two elements?






29. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






30. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






31. Depends on the receiver; context matters.






32. 2nd choice conflict resolution for all types of communicators.






33. Tone of voice






34. Rules are stated and known - but not the reasons.






35. Non-verbal signals






36. Culture found in the east.






37. Choosing which stimulus to focus on (intake)






38. Different behaviors which increase closeness - familiarity - and relationship.






39. Provide fair and equal treatment for all individuals and groups involved.






40. Your communication style is based on these two things.






41. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






42. Four barriers that keep us from listening.






43. Types of conflict.






44. Intentional movements/gestures with a specific meaning.






45. Ways to maintain effective relationships.






46. Movements/gestures that vary between cultures more than eye contact.






47. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






48. Steps in Communication






49. Taking appropriate action on the message (feedback)






50. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.