Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Develop your own opinion about the message (process)






2. Your communication style is based on these two things.






3. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






4. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






5. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






6. Clarify meanings and sustaining conversation.






7. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






8. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






9. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






10. Steps in Communication






11. Based on ideas - objective. Ideas are separate than the person.






12. Written or spoken word






13. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






14. Types of communication






15. Universal - cross cultural non-verbal communication.






16. Types of frame of reference.






17. The act of receiving information through the ears.






18. Intentional movements/gestures with a specific meaning.






19. Types of conflict resolution.






20. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






21. Culture found in the east.






22. Most common conflict resolution for blind style communicators.






23. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






24. Illustrations which represent a more abstract idea/concept.






25. Depends on the sender; words matter.






26. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






27. Most common conflict resolution for closed style communicators.






28. Protect people's fundamental or inalienable rights. (the golden rule)






29. Touching- 18 inches: private use.






30. Non-verbal communication is based on what two elements?






31. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






32. Major models of communication






33. Different behaviors which increase closeness - familiarity - and relationship.






34. Self-control and focus on the message.






35. Four barriers that keep us from listening.






36. Tone of voice






37. Intentional movements/gestures that add to or clarify verbal meaning.






38. Choosing which stimulus to focus on (intake)






39. Assign meaning to the message (internalize)






40. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






41. Rules and reasons for communication - known and easily stated.






42. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






43. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






44. Non-verbal communication






45. Taking appropriate action on the message (feedback)






46. 12 feet +: Generally only for "speaker-listener" situations.






47. Necessity - relativity - rationalization - self-deception - end goal - greed






48. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






49. Views of time.






50. The process of internalizing and heeding information.