Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Ways to maintain effective relationships.






2. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






3. Four barriers that keep us from listening.






4. All intentional and unintentional messages that are not written - spoken - or sounded.






5. Actions - gestures - appearance - etc.






6. Ethical Rules






7. Touching- 18 inches: private use.






8. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






9. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






10. Steps in Communication






11. Create the greatest good for the greatest amount of people






12. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






13. Rules are stated and known - but not the reasons.






14. Culture found in the east.






15. Develop your own opinion about the message (process)






16. Understanding listening stages






17. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






18. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






19. Rules and reasons for communication - known and easily stated.






20. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






21. 2nd choice conflict resolution for all types of communicators.






22. Decide which parts of the message are worth remembering.






23. Clarify meanings and sustaining conversation.






24. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






25. Necessity - relativity - rationalization - self-deception - end goal - greed






26. Views of time.






27. Choosing which stimulus to focus on (intake)






28. Types of conflict resolution.






29. Different behaviors which increase closeness - familiarity - and relationship.






30. Illustrations which represent a more abstract idea/concept.






31. Increase our understanding and relate to the other sex differently.






32. Intentional or unintentional movements/gestures that control the flow of conversation.






33. Most common conflict resolution for blind style communicators.






34. Taking appropriate action on the message (feedback)






35. Tone of voice






36. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






37. Depends on the sender; words matter.






38. Protect people's fundamental or inalienable rights. (the golden rule)






39. 12 feet +: Generally only for "speaker-listener" situations.






40. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






41. Your communication style is based on these two things.






42. Culture found in the west.






43. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






44. Major models of communication






45. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






46. 4 styles of communication






47. Trust is weak - members feel awkward and it becomes personal.






48. Movements/gestures that vary between cultures more than eye contact.






49. Depends on the receiver; context matters.






50. Non-verbal communication is based on what two elements?