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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Lengths of personal space.
Traditional - human relations - human resources - systems/contingency - transformational
Cognitive Conflict
Hearing
Intimate - personal - social - public
2. Trust is weak - members feel awkward and it becomes personal.
Cave Paintings
Affective Conflict
Closed - blind - hidden - open
Blind Style
3. Based on ideas - objective. Ideas are separate than the person.
Physical - Personal - Semantic - Gender
Collaborating
Expectations - teamwork - trust
Cognitive Conflict
4. Self-control and focus on the message.
Monochromatic and Polychromatic
Evaluating
Active Listening
Dealing with Physical barriers
5. The process of internalizing and heeding information.
Visual Communication
Eye contact
Cognitive Conflict
Listening
6. Most common conflict resolution for blind style communicators.
Cognitive and Affective
Utilitarian - moral rights - justice - practical
Emblem - illustrators - regulators - adaptors
Competing
7. All intentional and unintentional messages that are not written - spoken - or sounded.
Evaluating
Collectivist
Non-verbal communication
Intimate Space
8. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Cognitive Conflict
Speech
Vocal Communication
Writing
9. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Writing
Physical - Personal - Semantic - Gender
Closed Style
Pictograms
10. Taking appropriate action on the message (feedback)
Ideograms
Responding
Justice
Eye contact
11. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Ideograms
Low Context
Responding
Speech
12. Movements/gestures that vary between cultures more than eye contact.
Individualistic vs. collectivist - low context vs. high contex
Communication
Technical
Emblem - illustrators - regulators - adaptors
13. Difference between petroglyphs and pictograms.
Facial expressions
Petroglyphs show pictures and pictograms tell stories.
Communication
Utilitarian
14. People usually believe what they see over what they hear.
Ambiguous Words
Hand gestures - posture - clothing - time - etc.
Petroglyphs
Responding
15. Different behaviors which increase closeness - familiarity - and relationship.
Individualistic
Monochromatic and Polychromatic
Immediacy Behaviors
Hearing
16. Rules and reasons for communication - known and easily stated.
Technical
Polychromatic View
Immediacy Behaviors
Avoiding - accommodating - compromising - competing - collaborating.
17. Non-verbal signals
verbal - vocal - visual
Hand gestures - posture - clothing - time - etc.
Immediacy Behaviors
Cognitive and Affective
18. Clarify meanings and sustaining conversation.
Dealing with Semantic Barrier
Cognitive and Affective
Cognitive Conflict
Affective Conflict
19. Four barriers that keep us from listening.
verbal - vocal - visual
Practical
Pictograms
Physical - Personal - Semantic - Gender
20. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Hand gestures - posture - clothing - time - etc.
Blind Style
Physical Enviroment
Practical
21. Provide fair and equal treatment for all individuals and groups involved.
verbal - vocal - visual
Public Distance
Traditional - human relations - human resources - systems/contingency - transformational
Justice
22. Views of time.
Monochromatic and Polychromatic
Intimate - personal - social - public
Hand gestures - posture - clothing - time - etc.
Responding
23. Written or spoken word
Feedback and disclosure
Dealing with Semantic Barrier
Verbal Communication
Accommodating
24. 12 feet +: Generally only for "speaker-listener" situations.
Affective Conflict
Active Listening
Public Distance
Expectations - teamwork - trust
25. Habitual movements/gestures used in times of stress.
Adaptors
70% of all communication
Compromising
Dealing with Personal barriers
26. 2 types of cultural differences
Individualistic vs. collectivist - low context vs. high contex
Communication Ethics
Communication
Communication Style
27. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Cave Paintings
Telecommunication
Technical - formal - informal
Emblem - illustrators - regulators - adaptors
28. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Communication
Polychromatic View
Affective Conflict
Physical Enviroment
29. Intentional movements/gestures with a specific meaning.
Immediacy Behaviors
Emblem
Technical
Dealing with Semantic Barrier
30. Universal - cross cultural non-verbal communication.
Emblem - illustrators - regulators - adaptors
Accommodating
Vocal Communication
Facial expressions
31. Choosing which stimulus to focus on (intake)
Sensing
Technical
Open Style
Petroglyphs
32. Understanding listening stages
Technical - formal - informal
Sensing - interpreting - evaluating - responding - remembering.
Social Distance
Facial expressions
33. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Immediacy Behaviors
Social Distance
Public Distance
Responding
34. Overcome them and keep them in check.
Monochromatic and Polychromatic
Dealing with Personal barriers
Avoiding
Cognitive Conflict
35. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Practical
Remembering
Cave Paintings
Technical
36. Types of communication
Cave Paintings
Visual Communication
verbal - vocal - visual
Collectivist
37. Depends on the sender; words matter.
Blind Style
Unethical traps
Low Context
Sensing
38. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Speech
Eye contact
Cave Paintings
Visual Communication
39. Ways to maintain effective relationships.
Intimate - personal - social - public
Verbal Communication
Eye contact
Expectations - teamwork - trust
40. Types of frame of reference.
Pictograms
70% of all communication
Technical - formal - informal
Communication Style
41. Rules are stated and known - but not the reasons.
Adaptors
Non-verbal communication
Regulators
Formal
42. Steps in Communication
Petroglyphs
Closed Style
Stimulus - motivation - encoding - code - decoding - feedback
Pictograms
43. Culture found in the east.
Avoiding - accommodating - compromising - competing - collaborating.
Frame of reference and cultural background
Writing
Collectivist
44. Time is a resource to be rationed and controlled.
Facial expressions
Monochromatic and Polychromatic
Individualistic
Monochromatic View
45. Necessity - relativity - rationalization - self-deception - end goal - greed
Unethical traps
Visual Communication
Feedback and disclosure
Remembering
46. Create the greatest good for the greatest amount of people
Utilitarian
Individualistic
Avoiding
Frame of reference and cultural background
47. Intentional movements/gestures that add to or clarify verbal meaning.
Ambiguous Words
Active Listening
Illustrators
Closed - blind - hidden - open
48. Major models of communication
Petroglyphs
Illustrators
Compromising
Traditional - human relations - human resources - systems/contingency - transformational
49. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Low Context
Telecommunication
Open Style
Vocal Communication
50. 4 styles of communication
Closed - blind - hidden - open
Individualistic
Cognitive Conflict
Accommodating