Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Non-verbal communication






2. 2 types of cultural differences






3. Protect people's fundamental or inalienable rights. (the golden rule)






4. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






5. Touching- 18 inches: private use.






6. Non-verbal communication is based on what two elements?






7. 18 inches- 4 feet: close friends/colleagues.






8. Your communication style is based on these two things.






9. Assign meaning to the message (internalize)






10. All intentional and unintentional messages that are not written - spoken - or sounded.






11. Types of communication






12. Types of conflict resolution.






13. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






14. Decide which parts of the message are worth remembering.






15. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






16. Develop your own opinion about the message (process)






17. Provide fair and equal treatment for all individuals and groups involved.






18. Four barriers that keep us from listening.






19. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






20. Universal - cross cultural non-verbal communication.






21. Culture found in the east.






22. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






23. Time is a tool to be used in building/maintaining relationships.






24. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






25. Major models of communication






26. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






27. Time is a resource to be rationed and controlled.






28. Most common conflict resolution for closed style communicators.






29. Trust is weak - members feel awkward and it becomes personal.






30. Non-verbal signals






31. Types of conflict.






32. Choosing which stimulus to focus on (intake)






33. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






34. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






35. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






36. Different behaviors which increase closeness - familiarity - and relationship.






37. 2nd choice conflict resolution for all types of communicators.






38. Steps in Communication






39. Rules and reasons for communication - known and easily stated.






40. Most common conflict resolution for hidden style communicators.






41. Taking appropriate action on the message (feedback)






42. Habitual movements/gestures used in times of stress.






43. 4 styles of communication






44. Intentional movements/gestures that add to or clarify verbal meaning.






45. Depends on the receiver; context matters.






46. Tone of voice






47. Difference between petroglyphs and pictograms.






48. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






49. Intentional or unintentional movements/gestures that control the flow of conversation.






50. Ethical Rules