Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Create the greatest good for the greatest amount of people






2. Types of conflict.






3. Trust is weak - members feel awkward and it becomes personal.






4. The process of internalizing and heeding information.






5. Four barriers that keep us from listening.






6. Taking appropriate action on the message (feedback)






7. 12 feet +: Generally only for "speaker-listener" situations.






8. The act of receiving information through the ears.






9. Types of communication






10. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






11. Depends on the receiver; context matters.






12. Types of frame of reference.






13. Culture found in the west.






14. Self-control and focus on the message.






15. Illustrations which represent a more abstract idea/concept.






16. Major models of communication






17. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






18. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






19. Most common conflict resolution for hidden style communicators.






20. Intentional movements/gestures that add to or clarify verbal meaning.






21. Intentional or unintentional movements/gestures that control the flow of conversation.






22. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






23. Actions - gestures - appearance - etc.






24. Clarify meanings and sustaining conversation.






25. Tone of voice






26. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






27. Non-verbal signals






28. Provide fair and equal treatment for all individuals and groups involved.






29. Time is a resource to be rationed and controlled.






30. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






31. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






32. 4 styles of communication






33. Culture found in the east.






34. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






35. Rules and reasons for communication - known and easily stated.






36. Assign meaning to the message (internalize)






37. Necessity - relativity - rationalization - self-deception - end goal - greed






38. Written or spoken word






39. Ways to maintain effective relationships.






40. Most common conflict resolution for open style communicators.






41. Depends on the sender; words matter.






42. Develop your own opinion about the message (process)






43. Ethical Rules






44. Habitual movements/gestures used in times of stress.






45. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






46. Most common conflict resolution for closed style communicators.






47. Rules are stated and known - but not the reasons.






48. Overcome them and keep them in check.






49. Different behaviors which increase closeness - familiarity - and relationship.






50. Non-verbal communication is based on what two elements?