SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Illustrations which represent a more abstract idea/concept.
Open Style
Vocal Communication
Ideograms
Traditional - human relations - human resources - systems/contingency - transformational
2. Develop your own opinion about the message (process)
Emblem
Monochromatic and Polychromatic
High Context
Evaluating
3. Four barriers that keep us from listening.
Closed Style
Physical - Personal - Semantic - Gender
Intimate - personal - social - public
Communication
4. Ethical Rules
Hidden Style
Ambiguous Words
Intimate Space
Utilitarian - moral rights - justice - practical
5. Create the greatest good for the greatest amount of people
Utilitarian
Communication Ethics
Hand gestures - posture - clothing - time - etc.
Practical
6. Protect people's fundamental or inalienable rights. (the golden rule)
Social Distance
Competing
Traditional - human relations - human resources - systems/contingency - transformational
Moral Rights
7. Difference between petroglyphs and pictograms.
Avoiding
Cave Paintings
Social Distance
Petroglyphs show pictures and pictograms tell stories.
8. 4 styles of communication
Physical - Personal - Semantic - Gender
Closed - blind - hidden - open
Telecommunication
Hidden Style
9. Intentional movements/gestures with a specific meaning.
Closed Style
Facial expressions
Emblem
Compromising
10. Tone of voice
Adaptors
Vocal Communication
Traditional - human relations - human resources - systems/contingency - transformational
Intimate Space
11. Rules are stated and known - but not the reasons.
Communication Style
Collectivist
Formal
Justice
12. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Pictograms
Expectations - teamwork - trust
Traditional - human relations - human resources - systems/contingency - transformational
Informal
13. Taking appropriate action on the message (feedback)
Communication Style
Hand gestures - posture - clothing - time - etc.
Responding
Expectations - teamwork - trust
14. Rules and reasons for communication - known and easily stated.
Informal
Technical
Frame of reference and cultural background
Accommodating
15. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Formal
Technical
Communication Style
Informal
16. Clarify meanings and sustaining conversation.
Traditional - human relations - human resources - systems/contingency - transformational
Dealing with Semantic Barrier
Cave Paintings
Petroglyphs show pictures and pictograms tell stories.
17. Intentional movements/gestures that add to or clarify verbal meaning.
Illustrators
Eye contact
Collectivist
Avoiding
18. Non-verbal communication
Monochromatic View
Dealing with Physical barriers
Communication Ethics
70% of all communication
19. Depends on the sender; words matter.
Evaluating
Practical
Low Context
Technical - formal - informal
20. Understanding listening stages
Open Style
Eye contact
Formal
Sensing - interpreting - evaluating - responding - remembering.
21. Assign meaning to the message (internalize)
High Context
Vocal Communication
Interpreting
Frame of reference and cultural background
22. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Cognitive Conflict
Eye contact
Illustrators
Pictograms
23. 2nd choice conflict resolution for all types of communicators.
Ideograms
Illustrators
Compromising
Feedback and disclosure
24. Written or spoken word
Ideograms
Verbal Communication
Compromising
Collectivist
25. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Utilitarian
Monochromatic View
Communication Style
High Context
26. Provide fair and equal treatment for all individuals and groups involved.
Polychromatic View
Public Distance
Communication Ethics
Justice
27. Easy to communicate to society because the typical person would find them acceptable.
Stimulus - motivation - encoding - code - decoding - feedback
Practical
Moral Rights
Low Context
28. 12 feet +: Generally only for "speaker-listener" situations.
Public Distance
Petroglyphs show pictures and pictograms tell stories.
Facial expressions
Physical Enviroment
29. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Affective Conflict
Hearing
Sensing - interpreting - evaluating - responding - remembering.
Communication Ethics
30. 2 types of cultural differences
Competing
Public Distance
Individualistic vs. collectivist - low context vs. high contex
Intimate - personal - social - public
31. Time is a tool to be used in building/maintaining relationships.
Polychromatic View
Ambiguous Words
Dealing with Semantic Barrier
Intimate Space
32. Universal - cross cultural non-verbal communication.
Facial expressions
70% of all communication
Informal
Avoiding
33. 18 inches- 4 feet: close friends/colleagues.
Personal Space
Affective Conflict
Closed Style
Pictograms
34. Time is a resource to be rationed and controlled.
Monochromatic View
Adaptors
Petroglyphs
Avoiding - accommodating - compromising - competing - collaborating.
35. Non-verbal signals
Cave Paintings
Eye contact
Hand gestures - posture - clothing - time - etc.
Personal Space
36. Non-verbal communication is based on what two elements?
Frame of reference and cultural background
Individualistic
Emblem - illustrators - regulators - adaptors
Compromising
37. Movements/gestures that vary between cultures more than eye contact.
Individualistic
Petroglyphs show pictures and pictograms tell stories.
Emblem - illustrators - regulators - adaptors
Avoiding
38. The act of receiving information through the ears.
Illustrators
Hearing
Affective Conflict
Dealing with Physical barriers
39. Types of conflict.
Competing
Utilitarian - moral rights - justice - practical
Immediacy Behaviors
Cognitive and Affective
40. Increase our understanding and relate to the other sex differently.
Closed - blind - hidden - open
Adaptors
Non-verbal communication
Dealing with Gender Barrier
41. People usually believe what they see over what they hear.
Emblem
Collaborating
Ambiguous Words
Responding
42. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Open Style
Communication
Collaborating
Informal
43. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Frame of reference and cultural background
Cave Paintings
Speech
70% of all communication
44. Ways to maintain effective relationships.
Expectations - teamwork - trust
Technical
Polychromatic View
Petroglyphs show pictures and pictograms tell stories.
45. Different behaviors which increase closeness - familiarity - and relationship.
Avoiding - accommodating - compromising - competing - collaborating.
Practical
Writing
Immediacy Behaviors
46. Self-control and focus on the message.
Dealing with Physical barriers
Emblem - illustrators - regulators - adaptors
Open Style
Affective Conflict
47. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Petroglyphs
Active Listening
Listening
Regulators
48. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Petroglyphs
Illustrators
Closed Style
High Context
49. Types of frame of reference.
Intimate - personal - social - public
Frame of reference and cultural background
Technical - formal - informal
Physical - Personal - Semantic - Gender
50. Overcome them and keep them in check.
Open Style
Dealing with Personal barriers
Intimate - personal - social - public
Closed Style