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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Non-verbal communication
70% of all communication
Moral Rights
Traditional - human relations - human resources - systems/contingency - transformational
Technical - formal - informal
2. 2 types of cultural differences
Individualistic vs. collectivist - low context vs. high contex
Intimate Space
Immediacy Behaviors
verbal - vocal - visual
3. Protect people's fundamental or inalienable rights. (the golden rule)
Moral Rights
Monochromatic and Polychromatic
Verbal Communication
Unethical traps
4. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Telecommunication
Monochromatic View
Petroglyphs
Open Style
5. Touching- 18 inches: private use.
Intimate Space
Writing
Communication Style
Social Distance
6. Non-verbal communication is based on what two elements?
Frame of reference and cultural background
Monochromatic View
Emblem - illustrators - regulators - adaptors
Monochromatic and Polychromatic
7. 18 inches- 4 feet: close friends/colleagues.
Verbal Communication
Personal Space
Physical Enviroment
Active Listening
8. Your communication style is based on these two things.
Remembering
Feedback and disclosure
Verbal Communication
Practical
9. Assign meaning to the message (internalize)
Avoiding
Interpreting
Hearing
Frame of reference and cultural background
10. All intentional and unintentional messages that are not written - spoken - or sounded.
Physical Enviroment
Expectations - teamwork - trust
Communication Ethics
Non-verbal communication
11. Types of communication
Low Context
Traditional - human relations - human resources - systems/contingency - transformational
verbal - vocal - visual
Evaluating
12. Types of conflict resolution.
Remembering
Cognitive and Affective
Avoiding - accommodating - compromising - competing - collaborating.
Adaptors
13. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Intimate - personal - social - public
Responding
Dealing with Semantic Barrier
Communication
14. Decide which parts of the message are worth remembering.
Communication Ethics
Remembering
70% of all communication
Hearing
15. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Ambiguous Words
Speech
Telecommunication
Dealing with Physical barriers
16. Develop your own opinion about the message (process)
Evaluating
Speech
Ideograms
Technical - formal - informal
17. Provide fair and equal treatment for all individuals and groups involved.
Stimulus - motivation - encoding - code - decoding - feedback
Blind Style
Monochromatic View
Justice
18. Four barriers that keep us from listening.
Regulators
Physical - Personal - Semantic - Gender
Low Context
Pictograms
19. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Petroglyphs
Social Distance
Polychromatic View
Hearing
20. Universal - cross cultural non-verbal communication.
Regulators
Ideograms
Facial expressions
Communication
21. Culture found in the east.
Emblem
Cognitive Conflict
Collectivist
Communication Ethics
22. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Speech
Writing
Polychromatic View
Closed - blind - hidden - open
23. Time is a tool to be used in building/maintaining relationships.
Individualistic
Active Listening
Polychromatic View
Moral Rights
24. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Moral Rights
Writing
Active Listening
Intimate Space
25. Major models of communication
Petroglyphs show pictures and pictograms tell stories.
Traditional - human relations - human resources - systems/contingency - transformational
Vocal Communication
Regulators
26. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
70% of all communication
Public Distance
Pictograms
Immediacy Behaviors
27. Time is a resource to be rationed and controlled.
Ambiguous Words
Monochromatic View
verbal - vocal - visual
Monochromatic and Polychromatic
28. Most common conflict resolution for closed style communicators.
Avoiding
Compromising
Evaluating
Communication Style
29. Trust is weak - members feel awkward and it becomes personal.
Communication
Utilitarian - moral rights - justice - practical
Evaluating
Affective Conflict
30. Non-verbal signals
Closed - blind - hidden - open
Public Distance
Hand gestures - posture - clothing - time - etc.
Monochromatic View
31. Types of conflict.
Adaptors
Utilitarian - moral rights - justice - practical
Cognitive and Affective
Informal
32. Choosing which stimulus to focus on (intake)
Adaptors
Sensing
Intimate Space
Utilitarian
33. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Technical
Feedback and disclosure
Cave Paintings
Monochromatic View
34. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
verbal - vocal - visual
Intimate Space
Closed Style
Verbal Communication
35. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Illustrators
Personal Space
Informal
Intimate - personal - social - public
36. Different behaviors which increase closeness - familiarity - and relationship.
Illustrators
Pictograms
Immediacy Behaviors
Competing
37. 2nd choice conflict resolution for all types of communicators.
Intimate - personal - social - public
Expectations - teamwork - trust
Listening
Compromising
38. Steps in Communication
Stimulus - motivation - encoding - code - decoding - feedback
Dealing with Personal barriers
Utilitarian - moral rights - justice - practical
Personal Space
39. Rules and reasons for communication - known and easily stated.
Communication Style
Vocal Communication
Interpreting
Technical
40. Most common conflict resolution for hidden style communicators.
Regulators
Accommodating
Dealing with Physical barriers
Ideograms
41. Taking appropriate action on the message (feedback)
Utilitarian - moral rights - justice - practical
Practical
Accommodating
Responding
42. Habitual movements/gestures used in times of stress.
Ambiguous Words
Social Distance
Adaptors
Sensing
43. 4 styles of communication
Facial expressions
Closed - blind - hidden - open
Social Distance
Formal
44. Intentional movements/gestures that add to or clarify verbal meaning.
Eye contact
Illustrators
Responding
Affective Conflict
45. Depends on the receiver; context matters.
High Context
Frame of reference and cultural background
Dealing with Personal barriers
Closed - blind - hidden - open
46. Tone of voice
Vocal Communication
Technical
Blind Style
Closed - blind - hidden - open
47. Difference between petroglyphs and pictograms.
Petroglyphs show pictures and pictograms tell stories.
Traditional - human relations - human resources - systems/contingency - transformational
Competing
Blind Style
48. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Collectivist
Sensing - interpreting - evaluating - responding - remembering.
Communication Style
Accommodating
49. Intentional or unintentional movements/gestures that control the flow of conversation.
Technical
Regulators
Justice
Practical
50. Ethical Rules
Dealing with Semantic Barrier
Utilitarian - moral rights - justice - practical
Expectations - teamwork - trust
Traditional - human relations - human resources - systems/contingency - transformational