Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






2. Non-verbal communication is based on what two elements?






3. Understanding listening stages






4. Types of frame of reference.






5. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






6. Taking appropriate action on the message (feedback)






7. Tone of voice






8. All intentional and unintentional messages that are not written - spoken - or sounded.






9. Time is a tool to be used in building/maintaining relationships.






10. Overcome them and keep them in check.






11. Develop your own opinion about the message (process)






12. Movements/gestures that vary between cultures more than eye contact.






13. Necessity - relativity - rationalization - self-deception - end goal - greed






14. Non-verbal communication






15. Culture found in the east.






16. Protect people's fundamental or inalienable rights. (the golden rule)






17. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






18. Types of conflict.






19. Assign meaning to the message (internalize)






20. Most common conflict resolution for closed style communicators.






21. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






22. Types of conflict resolution.






23. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






24. Most common conflict resolution for blind style communicators.






25. 4 styles of communication






26. Non-verbal signals






27. Easy to communicate to society because the typical person would find them acceptable.






28. Trust is weak - members feel awkward and it becomes personal.






29. 12 feet +: Generally only for "speaker-listener" situations.






30. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






31. Rules and reasons for communication - known and easily stated.






32. Steps in Communication






33. Time is a resource to be rationed and controlled.






34. Create the greatest good for the greatest amount of people






35. Most common conflict resolution for hidden style communicators.






36. Four barriers that keep us from listening.






37. The process of internalizing and heeding information.






38. Intentional movements/gestures with a specific meaning.






39. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






40. Increase our understanding and relate to the other sex differently.






41. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






42. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






43. 2nd choice conflict resolution for all types of communicators.






44. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






45. Major models of communication






46. Universal - cross cultural non-verbal communication.






47. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






48. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






49. Illustrations which represent a more abstract idea/concept.






50. Actions - gestures - appearance - etc.