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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Telecommunication
Personal Space
Collectivist
Sensing
2. The process of internalizing and heeding information.
Affective Conflict
Communication
70% of all communication
Listening
3. Decide which parts of the message are worth remembering.
Remembering
Physical Enviroment
Regulators
Visual Communication
4. Most common conflict resolution for closed style communicators.
Practical
Accommodating
Avoiding
Moral Rights
5. Touching- 18 inches: private use.
Communication
Intimate Space
Responding
Unethical traps
6. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Eye contact
Personal Space
Non-verbal communication
Affective Conflict
7. Ways to maintain effective relationships.
Hidden Style
Expectations - teamwork - trust
Interpreting
Dealing with Physical barriers
8. Four barriers that keep us from listening.
Eye contact
Ambiguous Words
Physical - Personal - Semantic - Gender
Avoiding - accommodating - compromising - competing - collaborating.
9. Taking appropriate action on the message (feedback)
Responding
Communication Style
Accommodating
Cognitive Conflict
10. Movements/gestures that vary between cultures more than eye contact.
Cognitive Conflict
Emblem - illustrators - regulators - adaptors
Intimate - personal - social - public
Hand gestures - posture - clothing - time - etc.
11. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Communication Style
Public Distance
Writing
Collaborating
12. Universal - cross cultural non-verbal communication.
Unethical traps
Intimate - personal - social - public
Utilitarian - moral rights - justice - practical
Facial expressions
13. Types of conflict.
Petroglyphs
Remembering
Stimulus - motivation - encoding - code - decoding - feedback
Cognitive and Affective
14. Culture found in the east.
Listening
Illustrators
Immediacy Behaviors
Collectivist
15. Intentional movements/gestures that add to or clarify verbal meaning.
Petroglyphs show pictures and pictograms tell stories.
Emblem - illustrators - regulators - adaptors
Illustrators
Collectivist
16. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Blind Style
Visual Communication
Emblem
Collectivist
17. Choosing which stimulus to focus on (intake)
Active Listening
Utilitarian
Sensing
Hand gestures - posture - clothing - time - etc.
18. Lengths of personal space.
Intimate - personal - social - public
Emblem
Practical
Feedback and disclosure
19. Most common conflict resolution for hidden style communicators.
Cognitive and Affective
Accommodating
Physical - Personal - Semantic - Gender
Formal
20. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Affective Conflict
Illustrators
Ideograms
Speech
21. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Pictograms
Physical Enviroment
Dealing with Personal barriers
Practical
22. Necessity - relativity - rationalization - self-deception - end goal - greed
Communication Style
Individualistic
Unethical traps
Dealing with Gender Barrier
23. 12 feet +: Generally only for "speaker-listener" situations.
Eye contact
Expectations - teamwork - trust
Intimate Space
Public Distance
24. Easy to communicate to society because the typical person would find them acceptable.
Practical
Petroglyphs
Compromising
Utilitarian - moral rights - justice - practical
25. Intentional movements/gestures with a specific meaning.
Collectivist
Emblem
Dealing with Physical barriers
Technical
26. Culture found in the west.
Polychromatic View
Evaluating
Eye contact
Individualistic
27. People usually believe what they see over what they hear.
Ambiguous Words
Visual Communication
Collectivist
Dealing with Personal barriers
28. 4 styles of communication
Cave Paintings
Evaluating
Frame of reference and cultural background
Closed - blind - hidden - open
29. Types of communication
Adaptors
Immediacy Behaviors
Unethical traps
verbal - vocal - visual
30. Rules are stated and known - but not the reasons.
Polychromatic View
Informal
Formal
Facial expressions
31. Self-control and focus on the message.
Dealing with Physical barriers
Evaluating
Affective Conflict
Non-verbal communication
32. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Hidden Style
Justice
Open Style
Sensing - interpreting - evaluating - responding - remembering.
33. Provide fair and equal treatment for all individuals and groups involved.
Justice
Adaptors
Cave Paintings
Utilitarian
34. Rules and reasons for communication - known and easily stated.
Technical
Remembering
Regulators
Emblem - illustrators - regulators - adaptors
35. Time is a tool to be used in building/maintaining relationships.
Low Context
Stimulus - motivation - encoding - code - decoding - feedback
Polychromatic View
Closed Style
36. Based on ideas - objective. Ideas are separate than the person.
Blind Style
Avoiding - accommodating - compromising - competing - collaborating.
Utilitarian
Cognitive Conflict
37. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Closed Style
Physical - Personal - Semantic - Gender
Monochromatic and Polychromatic
Open Style
38. 2 types of cultural differences
Monochromatic and Polychromatic
Utilitarian - moral rights - justice - practical
Formal
Individualistic vs. collectivist - low context vs. high contex
39. Tone of voice
Communication Style
Non-verbal communication
Vocal Communication
Verbal Communication
40. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Social Distance
Visual Communication
Cave Paintings
Verbal Communication
41. Most common conflict resolution for open style communicators.
Unethical traps
Technical - formal - informal
Collaborating
Informal
42. Illustrations which represent a more abstract idea/concept.
Ideograms
Frame of reference and cultural background
Utilitarian
verbal - vocal - visual
43. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Communication Ethics
Feedback and disclosure
Active Listening
Avoiding - accommodating - compromising - competing - collaborating.
44. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Feedback and disclosure
Pictograms
Communication Style
Moral Rights
45. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Intimate - personal - social - public
Pictograms
Intimate Space
Informal
46. Protect people's fundamental or inalienable rights. (the golden rule)
Moral Rights
Physical Enviroment
Avoiding
Feedback and disclosure
47. Types of frame of reference.
Ambiguous Words
Technical - formal - informal
Practical
Hidden Style
48. Your communication style is based on these two things.
Feedback and disclosure
Remembering
Practical
Petroglyphs
49. Most common conflict resolution for blind style communicators.
Emblem - illustrators - regulators - adaptors
Listening
Communication Style
Competing
50. Overcome them and keep them in check.
Dealing with Personal barriers
Cognitive Conflict
Active Listening
High Context