Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rules and reasons for communication - known and easily stated.






2. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






3. Types of communication






4. Based on ideas - objective. Ideas are separate than the person.






5. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






6. Your communication style is based on these two things.






7. Habitual movements/gestures used in times of stress.






8. Ways to maintain effective relationships.






9. 2nd choice conflict resolution for all types of communicators.






10. Increase our understanding and relate to the other sex differently.






11. Create the greatest good for the greatest amount of people






12. Different behaviors which increase closeness - familiarity - and relationship.






13. Touching- 18 inches: private use.






14. Depends on the sender; words matter.






15. 18 inches- 4 feet: close friends/colleagues.






16. Illustrations which represent a more abstract idea/concept.






17. Most common conflict resolution for hidden style communicators.






18. Written or spoken word






19. Tone of voice






20. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






21. Non-verbal signals






22. Steps in Communication






23. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






24. Culture found in the east.






25. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






26. 12 feet +: Generally only for "speaker-listener" situations.






27. The act of receiving information through the ears.






28. Taking appropriate action on the message (feedback)






29. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






30. Provide fair and equal treatment for all individuals and groups involved.






31. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






32. Intentional or unintentional movements/gestures that control the flow of conversation.






33. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






34. Actions - gestures - appearance - etc.






35. Rules are stated and known - but not the reasons.






36. Time is a tool to be used in building/maintaining relationships.






37. Culture found in the west.






38. The process of internalizing and heeding information.






39. Difference between petroglyphs and pictograms.






40. Clarify meanings and sustaining conversation.






41. Views of time.






42. Develop your own opinion about the message (process)






43. Lengths of personal space.






44. Non-verbal communication






45. Protect people's fundamental or inalienable rights. (the golden rule)






46. Time is a resource to be rationed and controlled.






47. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






48. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






49. Most common conflict resolution for closed style communicators.






50. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.