Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






2. Trust is weak - members feel awkward and it becomes personal.






3. Rules are stated and known - but not the reasons.






4. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






5. Different behaviors which increase closeness - familiarity - and relationship.






6. 2nd choice conflict resolution for all types of communicators.






7. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






8. Most common conflict resolution for open style communicators.






9. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






10. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






11. Increase our understanding and relate to the other sex differently.






12. Culture found in the west.






13. Easy to communicate to society because the typical person would find them acceptable.






14. Time is a tool to be used in building/maintaining relationships.






15. Culture found in the east.






16. Rules and reasons for communication - known and easily stated.






17. Most common conflict resolution for closed style communicators.






18. Lengths of personal space.






19. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






20. Most common conflict resolution for blind style communicators.






21. Taking appropriate action on the message (feedback)






22. Types of conflict resolution.






23. Non-verbal communication is based on what two elements?






24. Based on ideas - objective. Ideas are separate than the person.






25. Non-verbal signals






26. Develop your own opinion about the message (process)






27. 4 styles of communication






28. Decide which parts of the message are worth remembering.






29. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






30. Most common conflict resolution for hidden style communicators.






31. Types of communication






32. Tone of voice






33. Major models of communication






34. Universal - cross cultural non-verbal communication.






35. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






36. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






37. Assign meaning to the message (internalize)






38. Protect people's fundamental or inalienable rights. (the golden rule)






39. Understanding listening stages






40. Intentional movements/gestures that add to or clarify verbal meaning.






41. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






42. Self-control and focus on the message.






43. People usually believe what they see over what they hear.






44. Actions - gestures - appearance - etc.






45. Views of time.






46. Ethical Rules






47. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






48. Necessity - relativity - rationalization - self-deception - end goal - greed






49. 12 feet +: Generally only for "speaker-listener" situations.






50. Clarify meanings and sustaining conversation.