Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






2. Rules and reasons for communication - known and easily stated.






3. Types of conflict.






4. Touching- 18 inches: private use.






5. Decide which parts of the message are worth remembering.






6. Taking appropriate action on the message (feedback)






7. Intentional or unintentional movements/gestures that control the flow of conversation.






8. Types of conflict resolution.






9. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






10. Four barriers that keep us from listening.






11. Trust is weak - members feel awkward and it becomes personal.






12. Ethical Rules






13. The process of internalizing and heeding information.






14. All intentional and unintentional messages that are not written - spoken - or sounded.






15. Depends on the receiver; context matters.






16. Time is a tool to be used in building/maintaining relationships.






17. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






18. People usually believe what they see over what they hear.






19. Most common conflict resolution for closed style communicators.






20. Based on ideas - objective. Ideas are separate than the person.






21. Self-control and focus on the message.






22. 12 feet +: Generally only for "speaker-listener" situations.






23. Culture found in the west.






24. Most common conflict resolution for blind style communicators.






25. The act of receiving information through the ears.






26. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






27. Ways to maintain effective relationships.






28. Intentional movements/gestures with a specific meaning.






29. Assign meaning to the message (internalize)






30. 2 types of cultural differences






31. 2nd choice conflict resolution for all types of communicators.






32. Different behaviors which increase closeness - familiarity - and relationship.






33. Clarify meanings and sustaining conversation.






34. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






35. Most common conflict resolution for open style communicators.






36. Easy to communicate to society because the typical person would find them acceptable.






37. Rules are stated and known - but not the reasons.






38. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






39. Lengths of personal space.






40. Your communication style is based on these two things.






41. Protect people's fundamental or inalienable rights. (the golden rule)






42. Culture found in the east.






43. Illustrations which represent a more abstract idea/concept.






44. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






45. Necessity - relativity - rationalization - self-deception - end goal - greed






46. Tone of voice






47. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






48. Depends on the sender; words matter.






49. Increase our understanding and relate to the other sex differently.






50. Types of frame of reference.