Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Necessity - relativity - rationalization - self-deception - end goal - greed






2. The act of receiving information through the ears.






3. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






4. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






5. All intentional and unintentional messages that are not written - spoken - or sounded.






6. Steps in Communication






7. Depends on the receiver; context matters.






8. Non-verbal communication






9. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






10. Different behaviors which increase closeness - familiarity - and relationship.






11. Non-verbal communication is based on what two elements?






12. Intentional movements/gestures with a specific meaning.






13. Trust is weak - members feel awkward and it becomes personal.






14. Most common conflict resolution for open style communicators.






15. 18 inches- 4 feet: close friends/colleagues.






16. 4 styles of communication






17. Written or spoken word






18. People usually believe what they see over what they hear.






19. Time is a tool to be used in building/maintaining relationships.






20. Types of conflict resolution.






21. Develop your own opinion about the message (process)






22. Movements/gestures that vary between cultures more than eye contact.






23. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






24. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






25. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






26. Universal - cross cultural non-verbal communication.






27. Types of conflict.






28. Decide which parts of the message are worth remembering.






29. Four barriers that keep us from listening.






30. Tone of voice






31. Actions - gestures - appearance - etc.






32. 2 types of cultural differences






33. Create the greatest good for the greatest amount of people






34. Types of communication






35. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






36. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






37. The process of internalizing and heeding information.






38. Rules and reasons for communication - known and easily stated.






39. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






40. Provide fair and equal treatment for all individuals and groups involved.






41. Types of frame of reference.






42. Your communication style is based on these two things.






43. Lengths of personal space.






44. 2nd choice conflict resolution for all types of communicators.






45. Difference between petroglyphs and pictograms.






46. Protect people's fundamental or inalienable rights. (the golden rule)






47. Habitual movements/gestures used in times of stress.






48. Self-control and focus on the message.






49. Taking appropriate action on the message (feedback)






50. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.