Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Touching- 18 inches: private use.






2. Increase our understanding and relate to the other sex differently.






3. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






4. Intentional movements/gestures with a specific meaning.






5. 12 feet +: Generally only for "speaker-listener" situations.






6. Views of time.






7. Tone of voice






8. All intentional and unintentional messages that are not written - spoken - or sounded.






9. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






10. Habitual movements/gestures used in times of stress.






11. Difference between petroglyphs and pictograms.






12. 2 types of cultural differences






13. Different behaviors which increase closeness - familiarity - and relationship.






14. Non-verbal signals






15. Types of communication






16. Culture found in the west.






17. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






18. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






19. Movements/gestures that vary between cultures more than eye contact.






20. Types of conflict.






21. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






22. Most common conflict resolution for hidden style communicators.






23. Major models of communication






24. Easy to communicate to society because the typical person would find them acceptable.






25. Non-verbal communication






26. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






27. Types of frame of reference.






28. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






29. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






30. Universal - cross cultural non-verbal communication.






31. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






32. Assign meaning to the message (internalize)






33. Rules are stated and known - but not the reasons.






34. Actions - gestures - appearance - etc.






35. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






36. Clarify meanings and sustaining conversation.






37. Ethical Rules






38. People usually believe what they see over what they hear.






39. Create the greatest good for the greatest amount of people






40. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






41. Necessity - relativity - rationalization - self-deception - end goal - greed






42. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






43. 18 inches- 4 feet: close friends/colleagues.






44. Types of conflict resolution.






45. Culture found in the east.






46. Four barriers that keep us from listening.






47. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






48. Based on ideas - objective. Ideas are separate than the person.






49. Develop your own opinion about the message (process)






50. Depends on the receiver; context matters.