Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






2. Non-verbal communication is based on what two elements?






3. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






4. Ways to maintain effective relationships.






5. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






6. Tone of voice






7. Most common conflict resolution for closed style communicators.






8. Types of conflict resolution.






9. Movements/gestures that vary between cultures more than eye contact.






10. Protect people's fundamental or inalienable rights. (the golden rule)






11. Create the greatest good for the greatest amount of people






12. Types of conflict.






13. Universal - cross cultural non-verbal communication.






14. Most common conflict resolution for hidden style communicators.






15. Provide fair and equal treatment for all individuals and groups involved.






16. Lengths of personal space.






17. Depends on the sender; words matter.






18. Develop your own opinion about the message (process)






19. Increase our understanding and relate to the other sex differently.






20. 4 styles of communication






21. Depends on the receiver; context matters.






22. Intentional movements/gestures that add to or clarify verbal meaning.






23. Self-control and focus on the message.






24. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






25. Your communication style is based on these two things.






26. Clarify meanings and sustaining conversation.






27. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






28. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






29. Based on ideas - objective. Ideas are separate than the person.






30. Different behaviors which increase closeness - familiarity - and relationship.






31. Easy to communicate to society because the typical person would find them acceptable.






32. Culture found in the west.






33. Rules and reasons for communication - known and easily stated.






34. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






35. Most common conflict resolution for open style communicators.






36. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






37. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






38. 2nd choice conflict resolution for all types of communicators.






39. Trust is weak - members feel awkward and it becomes personal.






40. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






41. Overcome them and keep them in check.






42. Rules are stated and known - but not the reasons.






43. Types of communication






44. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






45. People usually believe what they see over what they hear.






46. Time is a resource to be rationed and controlled.






47. Necessity - relativity - rationalization - self-deception - end goal - greed






48. Illustrations which represent a more abstract idea/concept.






49. Actions - gestures - appearance - etc.






50. Difference between petroglyphs and pictograms.