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Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Culture found in the west.
Dealing with Physical barriers
Traditional - human relations - human resources - systems/contingency - transformational
Individualistic
Affective Conflict
2. Lengths of personal space.
Practical
Eye contact
Intimate - personal - social - public
Public Distance
3. Written or spoken word
Sensing - interpreting - evaluating - responding - remembering.
Hidden Style
Monochromatic View
Verbal Communication
4. Time is a tool to be used in building/maintaining relationships.
Ambiguous Words
Polychromatic View
Accommodating
Closed - blind - hidden - open
5. Culture found in the east.
Collectivist
Social Distance
Verbal Communication
Practical
6. Major models of communication
Stimulus - motivation - encoding - code - decoding - feedback
Traditional - human relations - human resources - systems/contingency - transformational
Moral Rights
Blind Style
7. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Ideograms
Traditional - human relations - human resources - systems/contingency - transformational
Moral Rights
Communication Ethics
8. Types of conflict resolution.
Avoiding - accommodating - compromising - competing - collaborating.
Hearing
Moral Rights
Cognitive Conflict
9. The act of receiving information through the ears.
Hearing
Utilitarian
Closed - blind - hidden - open
Polychromatic View
10. Create the greatest good for the greatest amount of people
Social Distance
Utilitarian
Hearing
Monochromatic View
11. Overcome them and keep them in check.
Ambiguous Words
Dealing with Personal barriers
70% of all communication
Unethical traps
12. Clarify meanings and sustaining conversation.
Dealing with Semantic Barrier
Vocal Communication
Social Distance
Emblem
13. Universal - cross cultural non-verbal communication.
Facial expressions
Formal
Technical
Blind Style
14. Rules are stated and known - but not the reasons.
Facial expressions
Eye contact
Emblem - illustrators - regulators - adaptors
Formal
15. 2nd choice conflict resolution for all types of communicators.
Visual Communication
Monochromatic View
Unethical traps
Compromising
16. Different behaviors which increase closeness - familiarity - and relationship.
Hearing
Expectations - teamwork - trust
Immediacy Behaviors
Technical - formal - informal
17. Types of communication
verbal - vocal - visual
Responding
Collaborating
Hidden Style
18. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Cognitive and Affective
Avoiding - accommodating - compromising - competing - collaborating.
Ideograms
Petroglyphs
19. Actions - gestures - appearance - etc.
Eye contact
Visual Communication
Feedback and disclosure
Informal
20. 4 styles of communication
Individualistic
Closed - blind - hidden - open
Facial expressions
Stimulus - motivation - encoding - code - decoding - feedback
21. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Utilitarian - moral rights - justice - practical
Closed Style
Monochromatic View
Dealing with Personal barriers
22. Most common conflict resolution for closed style communicators.
Avoiding
Dealing with Semantic Barrier
Stimulus - motivation - encoding - code - decoding - feedback
Justice
23. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Immediacy Behaviors
Pictograms
Collectivist
Practical
24. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Speech
Hand gestures - posture - clothing - time - etc.
Public Distance
Physical - Personal - Semantic - Gender
25. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Petroglyphs
Eye contact
Intimate Space
Cave Paintings
26. Tone of voice
Competing
Regulators
Vocal Communication
Monochromatic and Polychromatic
27. Taking appropriate action on the message (feedback)
Responding
Physical Enviroment
70% of all communication
Telecommunication
28. 12 feet +: Generally only for "speaker-listener" situations.
Technical - formal - informal
Unethical traps
Public Distance
Compromising
29. Illustrations which represent a more abstract idea/concept.
Pictograms
Ideograms
Verbal Communication
Dealing with Personal barriers
30. Ways to maintain effective relationships.
Eye contact
Communication Ethics
Pictograms
Expectations - teamwork - trust
31. Depends on the sender; words matter.
Competing
Collaborating
Social Distance
Low Context
32. Steps in Communication
Emblem - illustrators - regulators - adaptors
Intimate - personal - social - public
Stimulus - motivation - encoding - code - decoding - feedback
Physical - Personal - Semantic - Gender
33. Habitual movements/gestures used in times of stress.
Ambiguous Words
Adaptors
Illustrators
Sensing - interpreting - evaluating - responding - remembering.
34. Types of frame of reference.
Remembering
Collaborating
Informal
Technical - formal - informal
35. All intentional and unintentional messages that are not written - spoken - or sounded.
Sensing - interpreting - evaluating - responding - remembering.
Social Distance
Non-verbal communication
Petroglyphs show pictures and pictograms tell stories.
36. Increase our understanding and relate to the other sex differently.
Social Distance
Dealing with Gender Barrier
Speech
Emblem - illustrators - regulators - adaptors
37. Necessity - relativity - rationalization - self-deception - end goal - greed
Physical Enviroment
Unethical traps
Monochromatic and Polychromatic
Technical
38. Intentional movements/gestures with a specific meaning.
Accommodating
Communication Ethics
Emblem
Eye contact
39. 18 inches- 4 feet: close friends/colleagues.
Dealing with Semantic Barrier
Intimate - personal - social - public
Personal Space
Stimulus - motivation - encoding - code - decoding - feedback
40. Decide which parts of the message are worth remembering.
Remembering
Ideograms
Interpreting
Dealing with Gender Barrier
41. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Practical
Compromising
Emblem - illustrators - regulators - adaptors
Blind Style
42. Rules and reasons for communication - known and easily stated.
Compromising
Technical
Closed Style
Hand gestures - posture - clothing - time - etc.
43. Trust is weak - members feel awkward and it becomes personal.
Affective Conflict
Public Distance
70% of all communication
Active Listening
44. Depends on the receiver; context matters.
Open Style
Collectivist
High Context
Frame of reference and cultural background
45. Easy to communicate to society because the typical person would find them acceptable.
Eye contact
Visual Communication
Practical
Cognitive and Affective
46. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Ambiguous Words
Informal
Competing
Individualistic vs. collectivist - low context vs. high contex
47. Self-control and focus on the message.
Dealing with Physical barriers
Communication
Verbal Communication
Hearing
48. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Verbal Communication
Social Distance
Vocal Communication
Communication Ethics
49. Intentional movements/gestures that add to or clarify verbal meaning.
Physical - Personal - Semantic - Gender
Petroglyphs show pictures and pictograms tell stories.
Active Listening
Illustrators
50. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Cave Paintings
Competing
Speech
Physical - Personal - Semantic - Gender
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