Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Types of conflict resolution.






2. Create the greatest good for the greatest amount of people






3. Universal - cross cultural non-verbal communication.






4. Ethical Rules






5. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






6. Habitual movements/gestures used in times of stress.






7. Ways to maintain effective relationships.






8. Time is a resource to be rationed and controlled.






9. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






10. Your communication style is based on these two things.






11. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






12. 2 types of cultural differences






13. People usually believe what they see over what they hear.






14. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






15. Types of conflict.






16. Different behaviors which increase closeness - familiarity - and relationship.






17. Decide which parts of the message are worth remembering.






18. Touching- 18 inches: private use.






19. Depends on the receiver; context matters.






20. Overcome them and keep them in check.






21. Major models of communication






22. Self-control and focus on the message.






23. 18 inches- 4 feet: close friends/colleagues.






24. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






25. 2nd choice conflict resolution for all types of communicators.






26. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






27. Tone of voice






28. Clarify meanings and sustaining conversation.






29. All intentional and unintentional messages that are not written - spoken - or sounded.






30. Four barriers that keep us from listening.






31. Most common conflict resolution for closed style communicators.






32. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






33. Most common conflict resolution for blind style communicators.






34. Intentional movements/gestures that add to or clarify verbal meaning.






35. 4 styles of communication






36. Intentional or unintentional movements/gestures that control the flow of conversation.






37. The process of internalizing and heeding information.






38. Easy to communicate to society because the typical person would find them acceptable.






39. Choosing which stimulus to focus on (intake)






40. Types of communication






41. Culture found in the east.






42. Written or spoken word






43. Trust is weak - members feel awkward and it becomes personal.






44. Culture found in the west.






45. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






46. Time is a tool to be used in building/maintaining relationships.






47. Rules are stated and known - but not the reasons.






48. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






49. Based on ideas - objective. Ideas are separate than the person.






50. Illustrations which represent a more abstract idea/concept.






Can you answer 50 questions in 15 minutes?



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