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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Types of communication
Formal
Traditional - human relations - human resources - systems/contingency - transformational
Listening
verbal - vocal - visual
2. Habitual movements/gestures used in times of stress.
Hand gestures - posture - clothing - time - etc.
Adaptors
Monochromatic View
Ideograms
3. 2 types of cultural differences
Responding
Immediacy Behaviors
Individualistic vs. collectivist - low context vs. high contex
Polychromatic View
4. Non-verbal signals
Emblem - illustrators - regulators - adaptors
Dealing with Semantic Barrier
Hand gestures - posture - clothing - time - etc.
Traditional - human relations - human resources - systems/contingency - transformational
5. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Moral Rights
Eye contact
Technical - formal - informal
Writing
6. Ethical Rules
High Context
Utilitarian - moral rights - justice - practical
Speech
Communication Style
7. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Communication Style
Verbal Communication
Feedback and disclosure
Evaluating
8. Intentional or unintentional movements/gestures that control the flow of conversation.
Regulators
70% of all communication
Open Style
Physical Enviroment
9. Written or spoken word
Verbal Communication
Dealing with Semantic Barrier
Listening
Utilitarian - moral rights - justice - practical
10. Touching- 18 inches: private use.
Avoiding
Stimulus - motivation - encoding - code - decoding - feedback
Intimate Space
Feedback and disclosure
11. Steps in Communication
Closed Style
Pictograms
Stimulus - motivation - encoding - code - decoding - feedback
Writing
12. Four barriers that keep us from listening.
Technical - formal - informal
Physical - Personal - Semantic - Gender
Non-verbal communication
Responding
13. Time is a resource to be rationed and controlled.
Monochromatic View
Facial expressions
Technical
Cave Paintings
14. Views of time.
Writing
Monochromatic and Polychromatic
Facial expressions
Expectations - teamwork - trust
15. Protect people's fundamental or inalienable rights. (the golden rule)
Moral Rights
Pictograms
Informal
Telecommunication
16. Your communication style is based on these two things.
Listening
High Context
Feedback and disclosure
Moral Rights
17. Intentional movements/gestures that add to or clarify verbal meaning.
Accommodating
Dealing with Physical barriers
Evaluating
Illustrators
18. Develop your own opinion about the message (process)
Open Style
Evaluating
Writing
Competing
19. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Telecommunication
Dealing with Gender Barrier
Physical Enviroment
verbal - vocal - visual
20. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Avoiding
Communication
Eye contact
Hand gestures - posture - clothing - time - etc.
21. Universal - cross cultural non-verbal communication.
Polychromatic View
Personal Space
Compromising
Facial expressions
22. Intentional movements/gestures with a specific meaning.
Feedback and disclosure
Cognitive and Affective
Emblem
Ideograms
23. Depends on the sender; words matter.
Low Context
Ambiguous Words
Hearing
Monochromatic View
24. People usually believe what they see over what they hear.
Avoiding - accommodating - compromising - competing - collaborating.
Avoiding
Ambiguous Words
Physical - Personal - Semantic - Gender
25. 12 feet +: Generally only for "speaker-listener" situations.
Speech
Regulators
Pictograms
Public Distance
26. Most common conflict resolution for hidden style communicators.
Hand gestures - posture - clothing - time - etc.
Physical - Personal - Semantic - Gender
Social Distance
Accommodating
27. Time is a tool to be used in building/maintaining relationships.
Polychromatic View
Public Distance
Technical - formal - informal
Regulators
28. Types of conflict resolution.
Technical
Dealing with Physical barriers
Feedback and disclosure
Avoiding - accommodating - compromising - competing - collaborating.
29. Decide which parts of the message are worth remembering.
Remembering
Traditional - human relations - human resources - systems/contingency - transformational
Active Listening
Cave Paintings
30. Choosing which stimulus to focus on (intake)
Sensing
Moral Rights
Avoiding
Formal
31. Understanding listening stages
Sensing - interpreting - evaluating - responding - remembering.
Competing
Avoiding
Social Distance
32. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Pictograms
Telecommunication
Competing
Avoiding - accommodating - compromising - competing - collaborating.
33. Self-control and focus on the message.
Physical - Personal - Semantic - Gender
Intimate - personal - social - public
Dealing with Physical barriers
Communication Ethics
34. Non-verbal communication is based on what two elements?
Competing
Low Context
Accommodating
Frame of reference and cultural background
35. Assign meaning to the message (internalize)
Facial expressions
Moral Rights
Interpreting
Cave Paintings
36. Most common conflict resolution for closed style communicators.
Formal
Avoiding
Monochromatic and Polychromatic
Closed - blind - hidden - open
37. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Regulators
Immediacy Behaviors
Blind Style
Hidden Style
38. Major models of communication
Competing
High Context
Closed Style
Traditional - human relations - human resources - systems/contingency - transformational
39. 4 styles of communication
Monochromatic and Polychromatic
Closed - blind - hidden - open
Sensing
Dealing with Personal barriers
40. Most common conflict resolution for open style communicators.
Collaborating
Open Style
Practical
Communication Style
41. Different behaviors which increase closeness - familiarity - and relationship.
Immediacy Behaviors
Active Listening
Public Distance
Responding
42. Depends on the receiver; context matters.
Technical
70% of all communication
Moral Rights
High Context
43. Clarify meanings and sustaining conversation.
70% of all communication
Regulators
Dealing with Semantic Barrier
Immediacy Behaviors
44. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Eye contact
Utilitarian - moral rights - justice - practical
Informal
Utilitarian
45. Overcome them and keep them in check.
Hidden Style
Collectivist
Collaborating
Dealing with Personal barriers
46. Taking appropriate action on the message (feedback)
Responding
Remembering
Closed Style
Immediacy Behaviors
47. Easy to communicate to society because the typical person would find them acceptable.
Practical
Active Listening
Affective Conflict
Dealing with Personal barriers
48. Rules are stated and known - but not the reasons.
Intimate Space
Blind Style
Formal
Illustrators
49. Provide fair and equal treatment for all individuals and groups involved.
Individualistic
Physical - Personal - Semantic - Gender
Justice
Competing
50. Rules and reasons for communication - known and easily stated.
Technical
Pictograms
Visual Communication
Avoiding - accommodating - compromising - competing - collaborating.