Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Steps in Communication






2. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






3. Rules and reasons for communication - known and easily stated.






4. Tone of voice






5. Illustrations which represent a more abstract idea/concept.






6. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






7. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






8. Easy to communicate to society because the typical person would find them acceptable.






9. Develop your own opinion about the message (process)






10. Movements/gestures that vary between cultures more than eye contact.






11. 2nd choice conflict resolution for all types of communicators.






12. Non-verbal communication






13. Touching- 18 inches: private use.






14. Intentional or unintentional movements/gestures that control the flow of conversation.






15. Protect people's fundamental or inalienable rights. (the golden rule)






16. Types of frame of reference.






17. Difference between petroglyphs and pictograms.






18. Your communication style is based on these two things.






19. Written or spoken word






20. Decide which parts of the message are worth remembering.






21. Choosing which stimulus to focus on (intake)






22. Types of conflict resolution.






23. Necessity - relativity - rationalization - self-deception - end goal - greed






24. Culture found in the east.






25. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






26. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






27. Time is a tool to be used in building/maintaining relationships.






28. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






29. 18 inches- 4 feet: close friends/colleagues.






30. Non-verbal communication is based on what two elements?






31. Different behaviors which increase closeness - familiarity - and relationship.






32. Lengths of personal space.






33. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






34. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






35. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






36. Intentional movements/gestures with a specific meaning.






37. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






38. Overcome them and keep them in check.






39. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






40. Non-verbal signals






41. Taking appropriate action on the message (feedback)






42. Universal - cross cultural non-verbal communication.






43. Time is a resource to be rationed and controlled.






44. Most common conflict resolution for closed style communicators.






45. Self-control and focus on the message.






46. Trust is weak - members feel awkward and it becomes personal.






47. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






48. All intentional and unintentional messages that are not written - spoken - or sounded.






49. Clarify meanings and sustaining conversation.






50. Actions - gestures - appearance - etc.