Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Time is a tool to be used in building/maintaining relationships.






2. Culture found in the east.






3. Different behaviors which increase closeness - familiarity - and relationship.






4. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






5. Written or spoken word






6. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






7. Trust is weak - members feel awkward and it becomes personal.






8. 4 styles of communication






9. Difference between petroglyphs and pictograms.






10. Steps in Communication






11. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






12. Most common conflict resolution for blind style communicators.






13. Most common conflict resolution for hidden style communicators.






14. Rules and reasons for communication - known and easily stated.






15. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






16. Provide fair and equal treatment for all individuals and groups involved.






17. Types of conflict resolution.






18. Intentional or unintentional movements/gestures that control the flow of conversation.






19. Habitual movements/gestures used in times of stress.






20. Depends on the sender; words matter.






21. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






22. The act of receiving information through the ears.






23. Most common conflict resolution for closed style communicators.






24. Develop your own opinion about the message (process)






25. Types of conflict.






26. Clarify meanings and sustaining conversation.






27. Intentional movements/gestures that add to or clarify verbal meaning.






28. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






29. Types of frame of reference.






30. Increase our understanding and relate to the other sex differently.






31. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






32. Time is a resource to be rationed and controlled.






33. Major models of communication






34. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






35. Ways to maintain effective relationships.






36. 12 feet +: Generally only for "speaker-listener" situations.






37. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






38. Assign meaning to the message (internalize)






39. Non-verbal communication is based on what two elements?






40. Touching- 18 inches: private use.






41. Your communication style is based on these two things.






42. Culture found in the west.






43. Four barriers that keep us from listening.






44. Movements/gestures that vary between cultures more than eye contact.






45. Taking appropriate action on the message (feedback)






46. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






47. Types of communication






48. Intentional movements/gestures with a specific meaning.






49. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






50. 2 types of cultural differences