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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Depends on the receiver; context matters.
Polychromatic View
Dealing with Physical barriers
High Context
Informal
2. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Emblem
Frame of reference and cultural background
Writing
Dealing with Physical barriers
3. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Sensing
Communication Ethics
Monochromatic View
Communication Style
4. Major models of communication
Intimate - personal - social - public
Traditional - human relations - human resources - systems/contingency - transformational
Remembering
Immediacy Behaviors
5. Understanding listening stages
Sensing - interpreting - evaluating - responding - remembering.
Immediacy Behaviors
Moral Rights
Petroglyphs show pictures and pictograms tell stories.
6. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Monochromatic View
Eye contact
Affective Conflict
Dealing with Physical barriers
7. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Hand gestures - posture - clothing - time - etc.
Active Listening
Cave Paintings
Communication
8. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Informal
Petroglyphs
Interpreting
Adaptors
9. Your communication style is based on these two things.
Feedback and disclosure
High Context
Eye contact
Closed Style
10. Taking appropriate action on the message (feedback)
Interpreting
Accommodating
Responding
Dealing with Gender Barrier
11. Overcome them and keep them in check.
Interpreting
Accommodating
Dealing with Personal barriers
Low Context
12. Decide which parts of the message are worth remembering.
Unethical traps
Individualistic vs. collectivist - low context vs. high contex
Remembering
Dealing with Physical barriers
13. Assign meaning to the message (internalize)
Intimate - personal - social - public
Open Style
Interpreting
verbal - vocal - visual
14. Lengths of personal space.
Cognitive and Affective
Intimate - personal - social - public
Verbal Communication
Sensing
15. Views of time.
Low Context
Social Distance
Monochromatic and Polychromatic
Unethical traps
16. Touching- 18 inches: private use.
Unethical traps
Social Distance
Illustrators
Intimate Space
17. Culture found in the west.
Vocal Communication
Justice
Individualistic
High Context
18. Movements/gestures that vary between cultures more than eye contact.
Accommodating
Affective Conflict
Emblem - illustrators - regulators - adaptors
Ambiguous Words
19. Culture found in the east.
Collectivist
Personal Space
Intimate Space
Physical - Personal - Semantic - Gender
20. Most common conflict resolution for hidden style communicators.
Affective Conflict
Accommodating
Informal
Avoiding - accommodating - compromising - competing - collaborating.
21. Illustrations which represent a more abstract idea/concept.
Communication Style
Closed Style
Interpreting
Ideograms
22. Most common conflict resolution for blind style communicators.
Competing
Ambiguous Words
Sensing
Telecommunication
23. 2 types of cultural differences
Individualistic vs. collectivist - low context vs. high contex
Pictograms
Dealing with Personal barriers
Cave Paintings
24. Ways to maintain effective relationships.
Traditional - human relations - human resources - systems/contingency - transformational
Expectations - teamwork - trust
Closed - blind - hidden - open
Compromising
25. Protect people's fundamental or inalienable rights. (the golden rule)
Active Listening
Moral Rights
Intimate Space
Dealing with Gender Barrier
26. Non-verbal communication
Intimate - personal - social - public
Unethical traps
70% of all communication
Remembering
27. Rules are stated and known - but not the reasons.
Unethical traps
Cognitive Conflict
Monochromatic View
Formal
28. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Speech
Social Distance
Monochromatic View
Utilitarian
29. Self-control and focus on the message.
Communication Style
Dealing with Physical barriers
Emblem
Technical - formal - informal
30. Create the greatest good for the greatest amount of people
Utilitarian
Avoiding - accommodating - compromising - competing - collaborating.
Communication
Feedback and disclosure
31. Written or spoken word
Verbal Communication
Listening
Frame of reference and cultural background
Low Context
32. Actions - gestures - appearance - etc.
Visual Communication
70% of all communication
Cognitive and Affective
Communication
33. Time is a tool to be used in building/maintaining relationships.
Polychromatic View
Informal
Speech
Physical Enviroment
34. Time is a resource to be rationed and controlled.
Closed - blind - hidden - open
Monochromatic View
Responding
Illustrators
35. The process of internalizing and heeding information.
Speech
Accommodating
Closed - blind - hidden - open
Listening
36. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Avoiding
Pictograms
Blind Style
Speech
37. Types of conflict resolution.
Avoiding - accommodating - compromising - competing - collaborating.
Facial expressions
Speech
Collaborating
38. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Public Distance
Closed Style
Avoiding - accommodating - compromising - competing - collaborating.
Speech
39. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Petroglyphs show pictures and pictograms tell stories.
Accommodating
Emblem - illustrators - regulators - adaptors
Telecommunication
40. Easy to communicate to society because the typical person would find them acceptable.
Cave Paintings
Feedback and disclosure
Cognitive Conflict
Practical
41. 18 inches- 4 feet: close friends/colleagues.
Petroglyphs
Personal Space
Communication Ethics
Responding
42. All intentional and unintentional messages that are not written - spoken - or sounded.
Intimate Space
Non-verbal communication
Practical
Emblem - illustrators - regulators - adaptors
43. Provide fair and equal treatment for all individuals and groups involved.
Stimulus - motivation - encoding - code - decoding - feedback
Intimate Space
Justice
Evaluating
44. Ethical Rules
Practical
Closed Style
Formal
Utilitarian - moral rights - justice - practical
45. Tone of voice
Vocal Communication
Public Distance
High Context
Avoiding
46. Choosing which stimulus to focus on (intake)
Emblem - illustrators - regulators - adaptors
Sensing
Dealing with Personal barriers
Ideograms
47. Most common conflict resolution for closed style communicators.
70% of all communication
High Context
Avoiding
Responding
48. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Communication
Open Style
Remembering
Cognitive Conflict
49. Four barriers that keep us from listening.
Low Context
Physical - Personal - Semantic - Gender
Technical
Collectivist
50. Different behaviors which increase closeness - familiarity - and relationship.
Emblem - illustrators - regulators - adaptors
Individualistic
Immediacy Behaviors
Remembering