Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Protect people's fundamental or inalienable rights. (the golden rule)






2. Non-verbal communication is based on what two elements?






3. Choosing which stimulus to focus on (intake)






4. Time is a tool to be used in building/maintaining relationships.






5. Illustrations which represent a more abstract idea/concept.






6. Types of frame of reference.






7. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






8. Depends on the sender; words matter.






9. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






10. Your communication style is based on these two things.






11. Habitual movements/gestures used in times of stress.






12. Touching- 18 inches: private use.






13. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






14. Tone of voice






15. Culture found in the west.






16. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






17. Steps in Communication






18. Clarify meanings and sustaining conversation.






19. Four barriers that keep us from listening.






20. Time is a resource to be rationed and controlled.






21. Intentional movements/gestures with a specific meaning.






22. Understanding listening stages






23. Based on ideas - objective. Ideas are separate than the person.






24. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






25. Lengths of personal space.






26. Rules are stated and known - but not the reasons.






27. Difference between petroglyphs and pictograms.






28. Culture found in the east.






29. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






30. Decide which parts of the message are worth remembering.






31. Types of communication






32. Overcome them and keep them in check.






33. All intentional and unintentional messages that are not written - spoken - or sounded.






34. 2nd choice conflict resolution for all types of communicators.






35. The act of receiving information through the ears.






36. Non-verbal signals






37. Assign meaning to the message (internalize)






38. Taking appropriate action on the message (feedback)






39. Non-verbal communication






40. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






41. Different behaviors which increase closeness - familiarity - and relationship.






42. Depends on the receiver; context matters.






43. Ethical Rules






44. Create the greatest good for the greatest amount of people






45. The process of internalizing and heeding information.






46. Ways to maintain effective relationships.






47. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






48. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






49. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






50. Most common conflict resolution for closed style communicators.