Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Based on ideas - objective. Ideas are separate than the person.






2. Non-verbal signals






3. 12 feet +: Generally only for "speaker-listener" situations.






4. Necessity - relativity - rationalization - self-deception - end goal - greed






5. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






6. Intentional movements/gestures that add to or clarify verbal meaning.






7. Understanding listening stages






8. Rules are stated and known - but not the reasons.






9. 2 types of cultural differences






10. Most common conflict resolution for closed style communicators.






11. Increase our understanding and relate to the other sex differently.






12. Illustrations which represent a more abstract idea/concept.






13. Different behaviors which increase closeness - familiarity - and relationship.






14. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






15. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






16. Four barriers that keep us from listening.






17. Choosing which stimulus to focus on (intake)






18. 4 styles of communication






19. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






20. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






21. Types of conflict.






22. Time is a tool to be used in building/maintaining relationships.






23. Rules and reasons for communication - known and easily stated.






24. Trust is weak - members feel awkward and it becomes personal.






25. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






26. Most common conflict resolution for hidden style communicators.






27. Protect people's fundamental or inalienable rights. (the golden rule)






28. Habitual movements/gestures used in times of stress.






29. 18 inches- 4 feet: close friends/colleagues.






30. Culture found in the west.






31. Non-verbal communication is based on what two elements?






32. Types of conflict resolution.






33. 2nd choice conflict resolution for all types of communicators.






34. Create the greatest good for the greatest amount of people






35. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






36. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






37. Ways to maintain effective relationships.






38. Decide which parts of the message are worth remembering.






39. Difference between petroglyphs and pictograms.






40. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






41. Types of communication






42. Depends on the sender; words matter.






43. Intentional movements/gestures with a specific meaning.






44. Views of time.






45. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






46. Culture found in the east.






47. Provide fair and equal treatment for all individuals and groups involved.






48. Easy to communicate to society because the typical person would find them acceptable.






49. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






50. Steps in Communication