Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






2. Lengths of personal space.






3. Taking appropriate action on the message (feedback)






4. Habitual movements/gestures used in times of stress.






5. 12 feet +: Generally only for "speaker-listener" situations.






6. Intentional or unintentional movements/gestures that control the flow of conversation.






7. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






8. Trust is weak - members feel awkward and it becomes personal.






9. Steps in Communication






10. 2 types of cultural differences






11. Actions - gestures - appearance - etc.






12. Necessity - relativity - rationalization - self-deception - end goal - greed






13. Increase our understanding and relate to the other sex differently.






14. Clarify meanings and sustaining conversation.






15. Overcome them and keep them in check.






16. Non-verbal communication






17. The process of internalizing and heeding information.






18. Four barriers that keep us from listening.






19. Rules and reasons for communication - known and easily stated.






20. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






21. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






22. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






23. Different behaviors which increase closeness - familiarity - and relationship.






24. Universal - cross cultural non-verbal communication.






25. Decide which parts of the message are worth remembering.






26. Written or spoken word






27. All intentional and unintentional messages that are not written - spoken - or sounded.






28. Types of communication






29. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






30. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






31. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






32. 2nd choice conflict resolution for all types of communicators.






33. Culture found in the east.






34. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






35. Rules are stated and known - but not the reasons.






36. Based on ideas - objective. Ideas are separate than the person.






37. Time is a resource to be rationed and controlled.






38. Most common conflict resolution for open style communicators.






39. Most common conflict resolution for blind style communicators.






40. Depends on the receiver; context matters.






41. Depends on the sender; words matter.






42. Your communication style is based on these two things.






43. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






44. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






45. Easy to communicate to society because the typical person would find them acceptable.






46. Assign meaning to the message (internalize)






47. Illustrations which represent a more abstract idea/concept.






48. Self-control and focus on the message.






49. Non-verbal communication is based on what two elements?






50. Tone of voice