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Business And Professional Speaking
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Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Actions - gestures - appearance - etc.
Informal
Sensing - interpreting - evaluating - responding - remembering.
Dealing with Gender Barrier
Visual Communication
2. Steps in Communication
Vocal Communication
Verbal Communication
Communication
Stimulus - motivation - encoding - code - decoding - feedback
3. Intentional movements/gestures with a specific meaning.
Cognitive and Affective
Individualistic
Emblem
Verbal Communication
4. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
verbal - vocal - visual
Physical Enviroment
Closed - blind - hidden - open
Interpreting
5. Overcome them and keep them in check.
Dealing with Personal barriers
Polychromatic View
Regulators
Public Distance
6. Culture found in the east.
Collectivist
Physical - Personal - Semantic - Gender
Listening
Unethical traps
7. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Pictograms
Active Listening
Writing
Blind Style
8. Assign meaning to the message (internalize)
Ideograms
Intimate - personal - social - public
Interpreting
Unethical traps
9. Illustrations which represent a more abstract idea/concept.
Closed Style
Petroglyphs
Ideograms
Utilitarian
10. Types of frame of reference.
Illustrators
Cognitive Conflict
Social Distance
Technical - formal - informal
11. Movements/gestures that vary between cultures more than eye contact.
Moral Rights
Social Distance
Emblem - illustrators - regulators - adaptors
Writing
12. Depends on the receiver; context matters.
Monochromatic and Polychromatic
Affective Conflict
Communication
High Context
13. Provide fair and equal treatment for all individuals and groups involved.
Closed Style
Adaptors
Justice
Informal
14. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Petroglyphs
Avoiding - accommodating - compromising - competing - collaborating.
Dealing with Physical barriers
Cognitive and Affective
15. Ways to maintain effective relationships.
Immediacy Behaviors
Expectations - teamwork - trust
Listening
Individualistic
16. Create the greatest good for the greatest amount of people
Polychromatic View
Regulators
Utilitarian
Unethical traps
17. Types of conflict resolution.
Open Style
Avoiding - accommodating - compromising - competing - collaborating.
Vocal Communication
Cognitive Conflict
18. 4 styles of communication
Communication Ethics
Ideograms
Closed - blind - hidden - open
Active Listening
19. Rules and reasons for communication - known and easily stated.
Dealing with Gender Barrier
Physical - Personal - Semantic - Gender
Technical
Collectivist
20. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Writing
Illustrators
Affective Conflict
Pictograms
21. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Pictograms
Cave Paintings
Regulators
verbal - vocal - visual
22. 12 feet +: Generally only for "speaker-listener" situations.
Compromising
Practical
Personal Space
Public Distance
23. People usually believe what they see over what they hear.
Telecommunication
Ambiguous Words
Low Context
Evaluating
24. 2nd choice conflict resolution for all types of communicators.
Telecommunication
Personal Space
Compromising
Stimulus - motivation - encoding - code - decoding - feedback
25. Decide which parts of the message are worth remembering.
Remembering
Adaptors
Immediacy Behaviors
Emblem - illustrators - regulators - adaptors
26. Based on ideas - objective. Ideas are separate than the person.
Personal Space
Cognitive Conflict
Active Listening
Open Style
27. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Interpreting
Communication
Low Context
Active Listening
28. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Polychromatic View
Low Context
Hidden Style
Speech
29. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Personal Space
Social Distance
Avoiding
Technical - formal - informal
30. The act of receiving information through the ears.
Non-verbal communication
Informal
Traditional - human relations - human resources - systems/contingency - transformational
Hearing
31. Ethical Rules
Collaborating
Formal
Utilitarian - moral rights - justice - practical
Public Distance
32. Habitual movements/gestures used in times of stress.
Polychromatic View
Dealing with Physical barriers
Adaptors
Blind Style
33. Your communication style is based on these two things.
Feedback and disclosure
Blind Style
Interpreting
Eye contact
34. Different behaviors which increase closeness - familiarity - and relationship.
Communication Style
Ideograms
Immediacy Behaviors
Cognitive Conflict
35. Universal - cross cultural non-verbal communication.
Unethical traps
Hearing
Blind Style
Facial expressions
36. Four barriers that keep us from listening.
Emblem - illustrators - regulators - adaptors
Physical - Personal - Semantic - Gender
Adaptors
Moral Rights
37. Clarify meanings and sustaining conversation.
Dealing with Semantic Barrier
Illustrators
Hidden Style
Affective Conflict
38. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Open Style
Responding
Technical
Avoiding
39. Written or spoken word
Pictograms
Responding
Cave Paintings
Verbal Communication
40. Tone of voice
Technical - formal - informal
Vocal Communication
Justice
Listening
41. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Compromising
Telecommunication
Technical
Dealing with Gender Barrier
42. Major models of communication
Listening
Traditional - human relations - human resources - systems/contingency - transformational
Moral Rights
Telecommunication
43. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Monochromatic and Polychromatic
Avoiding - accommodating - compromising - competing - collaborating.
Informal
Ambiguous Words
44. Time is a resource to be rationed and controlled.
Informal
Monochromatic View
Vocal Communication
Polychromatic View
45. All intentional and unintentional messages that are not written - spoken - or sounded.
Competing
Individualistic
Frame of reference and cultural background
Non-verbal communication
46. Most common conflict resolution for closed style communicators.
Intimate - personal - social - public
Eye contact
70% of all communication
Avoiding
47. The process of internalizing and heeding information.
Emblem
Feedback and disclosure
Hearing
Listening
48. Views of time.
Monochromatic and Polychromatic
High Context
Cognitive Conflict
Telecommunication
49. Most common conflict resolution for blind style communicators.
Physical Enviroment
Competing
Dealing with Gender Barrier
Dealing with Physical barriers
50. 18 inches- 4 feet: close friends/colleagues.
Adaptors
Personal Space
Telecommunication
Speech
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