Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Your communication style is based on these two things.






2. Illustrations which represent a more abstract idea/concept.






3. Clarify meanings and sustaining conversation.






4. Protect people's fundamental or inalienable rights. (the golden rule)






5. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






6. Types of frame of reference.






7. Provide fair and equal treatment for all individuals and groups involved.






8. Self-control and focus on the message.






9. Based on ideas - objective. Ideas are separate than the person.






10. All intentional and unintentional messages that are not written - spoken - or sounded.






11. 4 styles of communication






12. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






13. Most common conflict resolution for blind style communicators.






14. Choosing which stimulus to focus on (intake)






15. Assign meaning to the message (internalize)






16. Non-verbal signals






17. Views of time.






18. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






19. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






20. Increase our understanding and relate to the other sex differently.






21. Time is a tool to be used in building/maintaining relationships.






22. Ethical Rules






23. Universal - cross cultural non-verbal communication.






24. Necessity - relativity - rationalization - self-deception - end goal - greed






25. Actions - gestures - appearance - etc.






26. Depends on the receiver; context matters.






27. Types of conflict resolution.






28. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






29. People usually believe what they see over what they hear.






30. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






31. Most common conflict resolution for hidden style communicators.






32. Lengths of personal space.






33. Movements/gestures that vary between cultures more than eye contact.






34. Easy to communicate to society because the typical person would find them acceptable.






35. Decide which parts of the message are worth remembering.






36. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






37. Major models of communication






38. Develop your own opinion about the message (process)






39. Ways to maintain effective relationships.






40. 2 types of cultural differences






41. Depends on the sender; words matter.






42. Steps in Communication






43. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






44. Culture found in the west.






45. 12 feet +: Generally only for "speaker-listener" situations.






46. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






47. Taking appropriate action on the message (feedback)






48. Understanding listening stages






49. Intentional or unintentional movements/gestures that control the flow of conversation.






50. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.