Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Most common conflict resolution for open style communicators.






2. Steps in Communication






3. Culture found in the west.






4. Non-verbal communication






5. Habitual movements/gestures used in times of stress.






6. Intentional movements/gestures that add to or clarify verbal meaning.






7. Universal - cross cultural non-verbal communication.






8. Choosing which stimulus to focus on (intake)






9. Clarify meanings and sustaining conversation.






10. Views of time.






11. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






12. Types of conflict resolution.






13. Easy to communicate to society because the typical person would find them acceptable.






14. Ways to maintain effective relationships.






15. Most common conflict resolution for closed style communicators.






16. People usually believe what they see over what they hear.






17. Types of communication






18. Understanding listening stages






19. 12 feet +: Generally only for "speaker-listener" situations.






20. Decide which parts of the message are worth remembering.






21. Intentional movements/gestures with a specific meaning.






22. Types of conflict.






23. Difference between petroglyphs and pictograms.






24. Depends on the receiver; context matters.






25. 2nd choice conflict resolution for all types of communicators.






26. Actions - gestures - appearance - etc.






27. Types of frame of reference.






28. Four barriers that keep us from listening.






29. 4 styles of communication






30. Time is a resource to be rationed and controlled.






31. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






32. Depends on the sender; words matter.






33. Lengths of personal space.






34. Movements/gestures that vary between cultures more than eye contact.






35. Increase our understanding and relate to the other sex differently.






36. 2 types of cultural differences






37. Written or spoken word






38. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






39. Time is a tool to be used in building/maintaining relationships.






40. Taking appropriate action on the message (feedback)






41. Necessity - relativity - rationalization - self-deception - end goal - greed






42. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






43. Self-control and focus on the message.






44. Create the greatest good for the greatest amount of people






45. Your communication style is based on these two things.






46. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






47. Most common conflict resolution for hidden style communicators.






48. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






49. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






50. 18 inches- 4 feet: close friends/colleagues.