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Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






2. People usually believe what they see over what they hear.






3. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






4. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






5. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






6. Illustrations which represent a more abstract idea/concept.






7. Non-verbal communication is based on what two elements?






8. Culture found in the east.






9. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






10. Depends on the sender; words matter.






11. Major models of communication






12. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






13. Tone of voice






14. Intentional or unintentional movements/gestures that control the flow of conversation.






15. Self-control and focus on the message.






16. Types of conflict.






17. Most common conflict resolution for open style communicators.






18. Four barriers that keep us from listening.






19. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






20. Movements/gestures that vary between cultures more than eye contact.






21. 2nd choice conflict resolution for all types of communicators.






22. Trust is weak - members feel awkward and it becomes personal.






23. Increase our understanding and relate to the other sex differently.






24. Understanding listening stages






25. Overcome them and keep them in check.






26. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






27. Time is a tool to be used in building/maintaining relationships.






28. Your communication style is based on these two things.






29. Create the greatest good for the greatest amount of people






30. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






31. Steps in Communication






32. Depends on the receiver; context matters.






33. Develop your own opinion about the message (process)






34. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






35. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






36. Culture found in the west.






37. Easy to communicate to society because the typical person would find them acceptable.






38. Necessity - relativity - rationalization - self-deception - end goal - greed






39. Decide which parts of the message are worth remembering.






40. Non-verbal signals






41. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






42. Taking appropriate action on the message (feedback)






43. Types of communication






44. Types of frame of reference.






45. Non-verbal communication






46. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






47. The process of internalizing and heeding information.






48. Ethical Rules






49. The act of receiving information through the ears.






50. Written or spoken word







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


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