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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Time is a resource to be rationed and controlled.
Monochromatic View
Responding
Writing
Feedback and disclosure
2. Your communication style is based on these two things.
Petroglyphs
Stimulus - motivation - encoding - code - decoding - feedback
Technical
Feedback and disclosure
3. Touching- 18 inches: private use.
Intimate Space
Blind Style
Illustrators
Low Context
4. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Moral Rights
Emblem - illustrators - regulators - adaptors
Dealing with Personal barriers
Informal
5. Most common conflict resolution for closed style communicators.
Moral Rights
Technical
Regulators
Avoiding
6. Provide fair and equal treatment for all individuals and groups involved.
Social Distance
Expectations - teamwork - trust
Justice
Frame of reference and cultural background
7. Most common conflict resolution for hidden style communicators.
Active Listening
Dealing with Personal barriers
Personal Space
Accommodating
8. The act of receiving information through the ears.
Individualistic vs. collectivist - low context vs. high contex
Hearing
Feedback and disclosure
Stimulus - motivation - encoding - code - decoding - feedback
9. Different behaviors which increase closeness - familiarity - and relationship.
Stimulus - motivation - encoding - code - decoding - feedback
Expectations - teamwork - trust
Petroglyphs show pictures and pictograms tell stories.
Immediacy Behaviors
10. Views of time.
Collaborating
Monochromatic and Polychromatic
Affective Conflict
verbal - vocal - visual
11. Assign meaning to the message (internalize)
Interpreting
Open Style
Utilitarian - moral rights - justice - practical
Moral Rights
12. Ethical Rules
Frame of reference and cultural background
Utilitarian - moral rights - justice - practical
Competing
Interpreting
13. Intentional movements/gestures that add to or clarify verbal meaning.
Illustrators
Regulators
Informal
Immediacy Behaviors
14. The process of internalizing and heeding information.
Petroglyphs show pictures and pictograms tell stories.
Communication Style
Closed - blind - hidden - open
Listening
15. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Utilitarian - moral rights - justice - practical
verbal - vocal - visual
Expectations - teamwork - trust
Speech
16. Rules and reasons for communication - known and easily stated.
Communication
Physical - Personal - Semantic - Gender
70% of all communication
Technical
17. Trust is weak - members feel awkward and it becomes personal.
Frame of reference and cultural background
Dealing with Physical barriers
Visual Communication
Affective Conflict
18. Lengths of personal space.
Writing
Blind Style
Low Context
Intimate - personal - social - public
19. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Avoiding - accommodating - compromising - competing - collaborating.
Physical Enviroment
Pictograms
Moral Rights
20. Steps in Communication
Accommodating
Illustrators
Non-verbal communication
Stimulus - motivation - encoding - code - decoding - feedback
21. Types of conflict.
Intimate - personal - social - public
Cognitive and Affective
verbal - vocal - visual
Interpreting
22. People usually believe what they see over what they hear.
Ambiguous Words
Communication Style
Active Listening
70% of all communication
23. 2nd choice conflict resolution for all types of communicators.
Compromising
Remembering
Feedback and disclosure
Communication Style
24. Protect people's fundamental or inalienable rights. (the golden rule)
Hearing
Informal
Moral Rights
70% of all communication
25. Most common conflict resolution for blind style communicators.
Open Style
Competing
Communication Ethics
Dealing with Gender Barrier
26. Universal - cross cultural non-verbal communication.
Communication Style
Regulators
Ideograms
Facial expressions
27. Easy to communicate to society because the typical person would find them acceptable.
Practical
Cognitive and Affective
Collaborating
Pictograms
28. Movements/gestures that vary between cultures more than eye contact.
Emblem - illustrators - regulators - adaptors
Petroglyphs show pictures and pictograms tell stories.
Physical - Personal - Semantic - Gender
Collaborating
29. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Petroglyphs
Dealing with Gender Barrier
Formal
Blind Style
30. Habitual movements/gestures used in times of stress.
Adaptors
Affective Conflict
Ideograms
Hearing
31. 2 types of cultural differences
Stimulus - motivation - encoding - code - decoding - feedback
Regulators
Individualistic vs. collectivist - low context vs. high contex
Public Distance
32. Understanding listening stages
Feedback and disclosure
Sensing - interpreting - evaluating - responding - remembering.
Justice
Competing
33. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Accommodating
Open Style
Unethical traps
Utilitarian - moral rights - justice - practical
34. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Monochromatic and Polychromatic
Blind Style
Evaluating
Compromising
35. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Hand gestures - posture - clothing - time - etc.
Petroglyphs
Social Distance
Dealing with Personal barriers
36. Non-verbal signals
Dealing with Physical barriers
Hidden Style
Facial expressions
Hand gestures - posture - clothing - time - etc.
37. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Petroglyphs show pictures and pictograms tell stories.
Dealing with Personal barriers
Communication Ethics
Unethical traps
38. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Active Listening
Public Distance
Physical - Personal - Semantic - Gender
Adaptors
39. Intentional movements/gestures with a specific meaning.
Remembering
Ideograms
Emblem
Communication Style
40. Culture found in the east.
Collectivist
Collaborating
Formal
Dealing with Personal barriers
41. Depends on the receiver; context matters.
High Context
Intimate Space
Utilitarian
Technical - formal - informal
42. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
verbal - vocal - visual
Avoiding
Communication Style
Ambiguous Words
43. Self-control and focus on the message.
Feedback and disclosure
Petroglyphs
Writing
Dealing with Physical barriers
44. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Collectivist
Pictograms
Eye contact
Monochromatic View
45. 18 inches- 4 feet: close friends/colleagues.
70% of all communication
Monochromatic and Polychromatic
Personal Space
Dealing with Physical barriers
46. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Eye contact
Affective Conflict
Non-verbal communication
Writing
47. Time is a tool to be used in building/maintaining relationships.
Feedback and disclosure
Justice
Polychromatic View
Monochromatic View
48. 4 styles of communication
Closed - blind - hidden - open
Communication
Cognitive and Affective
Illustrators
49. Written or spoken word
Physical Enviroment
Verbal Communication
Ambiguous Words
Responding
50. Depends on the sender; words matter.
Low Context
Hearing
Polychromatic View
70% of all communication