Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Understanding listening stages






2. Clarify meanings and sustaining conversation.






3. Major models of communication






4. Choosing which stimulus to focus on (intake)






5. Written or spoken word






6. Four barriers that keep us from listening.






7. 18 inches- 4 feet: close friends/colleagues.






8. Create the greatest good for the greatest amount of people






9. Touching- 18 inches: private use.






10. Tone of voice






11. Non-verbal communication






12. Intentional movements/gestures with a specific meaning.






13. Steps in Communication






14. Culture found in the east.






15. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






16. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






17. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






18. Ways to maintain effective relationships.






19. 2nd choice conflict resolution for all types of communicators.






20. Most common conflict resolution for closed style communicators.






21. Time is a resource to be rationed and controlled.






22. Types of conflict resolution.






23. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






24. Time is a tool to be used in building/maintaining relationships.






25. Ethical Rules






26. Views of time.






27. Provide fair and equal treatment for all individuals and groups involved.






28. Easy to communicate to society because the typical person would find them acceptable.






29. Types of communication






30. Non-verbal signals






31. Depends on the receiver; context matters.






32. Assign meaning to the message (internalize)






33. Most common conflict resolution for hidden style communicators.






34. Rules are stated and known - but not the reasons.






35. Actions - gestures - appearance - etc.






36. Rules and reasons for communication - known and easily stated.






37. People usually believe what they see over what they hear.






38. 12 feet +: Generally only for "speaker-listener" situations.






39. 4 styles of communication






40. Overcome them and keep them in check.






41. Universal - cross cultural non-verbal communication.






42. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






43. Types of conflict.






44. The act of receiving information through the ears.






45. Different behaviors which increase closeness - familiarity - and relationship.






46. Illustrations which represent a more abstract idea/concept.






47. All intentional and unintentional messages that are not written - spoken - or sounded.






48. Develop your own opinion about the message (process)






49. Culture found in the west.






50. Difference between petroglyphs and pictograms.







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Can you answer 50 questions in 15 minutes?


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