Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rules are stated and known - but not the reasons.

2. Increase our understanding and relate to the other sex differently.

3. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.

4. Understanding listening stages

5. Habitual movements/gestures used in times of stress.

6. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.

7. Views of time.

8. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.

9. Written or spoken word

10. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.

11. Universal - cross cultural non-verbal communication.

12. Ethical Rules

13. Different behaviors which increase closeness - familiarity - and relationship.

14. Based on ideas - objective. Ideas are separate than the person.

15. Taking appropriate action on the message (feedback)

16. Assign meaning to the message (internalize)

17. Steps in Communication

18. Depends on the sender; words matter.

19. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.

20. Actions - gestures - appearance - etc.

21. Types of conflict resolution.

22. Difference between petroglyphs and pictograms.

23. Depends on the receiver; context matters.

24. Your communication style is based on these two things.

25. Develop your own opinion about the message (process)

26. Create the greatest good for the greatest amount of people

27. All intentional and unintentional messages that are not written - spoken - or sounded.

28. Time is a resource to be rationed and controlled.

29. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.

30. 2nd choice conflict resolution for all types of communicators.

31. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.

32. Ways to maintain effective relationships.

33. 18 inches- 4 feet: close friends/colleagues.

34. Touching- 18 inches: private use.

35. Most common conflict resolution for open style communicators.

36. Provide fair and equal treatment for all individuals and groups involved.

37. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -

38. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.

39. Overcome them and keep them in check.

40. 4 styles of communication

41. The process of internalizing and heeding information.

42. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.

43. Protect people's fundamental or inalienable rights. (the golden rule)

44. Most common conflict resolution for blind style communicators.

45. Non-verbal signals

46. The act of receiving information through the ears.

47. Intentional movements/gestures with a specific meaning.

48. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.

49. Culture found in the east.

50. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)