Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Time is a tool to be used in building/maintaining relationships.






2. Rules and reasons for communication - known and easily stated.






3. Major models of communication






4. Culture found in the east.






5. People usually believe what they see over what they hear.






6. Self-control and focus on the message.






7. 12 feet +: Generally only for "speaker-listener" situations.






8. Intentional movements/gestures with a specific meaning.






9. Most common conflict resolution for blind style communicators.






10. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






11. Difference between petroglyphs and pictograms.






12. Tone of voice






13. 2 types of cultural differences






14. Non-verbal signals






15. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






16. Different behaviors which increase closeness - familiarity - and relationship.






17. All intentional and unintentional messages that are not written - spoken - or sounded.






18. Depends on the sender; words matter.






19. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






20. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






21. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






22. Trust is weak - members feel awkward and it becomes personal.






23. The act of receiving information through the ears.






24. Choosing which stimulus to focus on (intake)






25. Four barriers that keep us from listening.






26. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






27. Types of communication






28. Most common conflict resolution for closed style communicators.






29. Types of conflict.






30. Ways to maintain effective relationships.






31. Non-verbal communication is based on what two elements?






32. Time is a resource to be rationed and controlled.






33. Most common conflict resolution for hidden style communicators.






34. Touching- 18 inches: private use.






35. Overcome them and keep them in check.






36. Intentional or unintentional movements/gestures that control the flow of conversation.






37. Develop your own opinion about the message (process)






38. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






39. Taking appropriate action on the message (feedback)






40. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






41. Types of conflict resolution.






42. Universal - cross cultural non-verbal communication.






43. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






44. Increase our understanding and relate to the other sex differently.






45. Movements/gestures that vary between cultures more than eye contact.






46. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






47. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






48. Protect people's fundamental or inalienable rights. (the golden rule)






49. Understanding listening stages






50. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.