Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Habitual movements/gestures used in times of stress.






2. 2 types of cultural differences






3. Non-verbal communication






4. Depends on the receiver; context matters.






5. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






6. Develop your own opinion about the message (process)






7. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






8. Types of conflict resolution.






9. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






10. Touching- 18 inches: private use.






11. Self-control and focus on the message.






12. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






13. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






14. Rules and reasons for communication - known and easily stated.






15. 2nd choice conflict resolution for all types of communicators.






16. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






17. Depends on the sender; words matter.






18. 12 feet +: Generally only for "speaker-listener" situations.






19. Ethical Rules






20. Culture found in the west.






21. Intentional movements/gestures that add to or clarify verbal meaning.






22. Lengths of personal space.






23. Types of communication






24. 4 styles of communication






25. Decide which parts of the message are worth remembering.






26. Protect people's fundamental or inalienable rights. (the golden rule)






27. Clarify meanings and sustaining conversation.






28. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






29. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






30. Most common conflict resolution for closed style communicators.






31. Necessity - relativity - rationalization - self-deception - end goal - greed






32. Time is a tool to be used in building/maintaining relationships.






33. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






34. Intentional movements/gestures with a specific meaning.






35. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






36. Increase our understanding and relate to the other sex differently.






37. Different behaviors which increase closeness - familiarity - and relationship.






38. Most common conflict resolution for hidden style communicators.






39. Understanding listening stages






40. Types of conflict.






41. Most common conflict resolution for blind style communicators.






42. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






43. Assign meaning to the message (internalize)






44. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






45. Ways to maintain effective relationships.






46. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






47. Actions - gestures - appearance - etc.






48. Major models of communication






49. The process of internalizing and heeding information.






50. Movements/gestures that vary between cultures more than eye contact.