Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Most common conflict resolution for closed style communicators.






2. Depends on the receiver; context matters.






3. Movements/gestures that vary between cultures more than eye contact.






4. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






5. 12 feet +: Generally only for "speaker-listener" situations.






6. Time is a resource to be rationed and controlled.






7. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






8. Four barriers that keep us from listening.






9. 4 styles of communication






10. The process of internalizing and heeding information.






11. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






12. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






13. Non-verbal signals






14. Intentional or unintentional movements/gestures that control the flow of conversation.






15. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






16. Ways to maintain effective relationships.






17. Universal - cross cultural non-verbal communication.






18. Culture found in the west.






19. Rules and reasons for communication - known and easily stated.






20. Culture found in the east.






21. Ethical Rules






22. Develop your own opinion about the message (process)






23. Easy to communicate to society because the typical person would find them acceptable.






24. Self-control and focus on the message.






25. Most common conflict resolution for hidden style communicators.






26. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






27. Most common conflict resolution for blind style communicators.






28. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






29. All intentional and unintentional messages that are not written - spoken - or sounded.






30. Intentional movements/gestures with a specific meaning.






31. Most common conflict resolution for open style communicators.






32. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






33. Types of conflict.






34. Actions - gestures - appearance - etc.






35. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






36. Create the greatest good for the greatest amount of people






37. Tone of voice






38. Based on ideas - objective. Ideas are separate than the person.






39. Protect people's fundamental or inalienable rights. (the golden rule)






40. Difference between petroglyphs and pictograms.






41. 2nd choice conflict resolution for all types of communicators.






42. Types of frame of reference.






43. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






44. Assign meaning to the message (internalize)






45. Necessity - relativity - rationalization - self-deception - end goal - greed






46. Different behaviors which increase closeness - familiarity - and relationship.






47. Depends on the sender; words matter.






48. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






49. Written or spoken word






50. Types of conflict resolution.