Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Steps in Communication






2. Intentional or unintentional movements/gestures that control the flow of conversation.






3. Depends on the sender; words matter.






4. Types of frame of reference.






5. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






6. Culture found in the west.






7. Types of conflict resolution.






8. Most common conflict resolution for hidden style communicators.






9. Your communication style is based on these two things.






10. People usually believe what they see over what they hear.






11. Rules are stated and known - but not the reasons.






12. Time is a tool to be used in building/maintaining relationships.






13. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






14. Increase our understanding and relate to the other sex differently.






15. Intentional movements/gestures that add to or clarify verbal meaning.






16. Ways to maintain effective relationships.






17. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






18. Choosing which stimulus to focus on (intake)






19. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






20. Easy to communicate to society because the typical person would find them acceptable.






21. Different behaviors which increase closeness - familiarity - and relationship.






22. Universal - cross cultural non-verbal communication.






23. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






24. Rules and reasons for communication - known and easily stated.






25. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






26. Non-verbal signals






27. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






28. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






29. Four barriers that keep us from listening.






30. Ethical Rules






31. Non-verbal communication






32. The act of receiving information through the ears.






33. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






34. 12 feet +: Generally only for "speaker-listener" situations.






35. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






36. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






37. Actions - gestures - appearance - etc.






38. Taking appropriate action on the message (feedback)






39. Clarify meanings and sustaining conversation.






40. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






41. 2 types of cultural differences






42. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






43. Types of communication






44. Provide fair and equal treatment for all individuals and groups involved.






45. Time is a resource to be rationed and controlled.






46. Tone of voice






47. Necessity - relativity - rationalization - self-deception - end goal - greed






48. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






49. 18 inches- 4 feet: close friends/colleagues.






50. Most common conflict resolution for blind style communicators.