Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Universal - cross cultural non-verbal communication.






2. Choosing which stimulus to focus on (intake)






3. Types of communication






4. Provide fair and equal treatment for all individuals and groups involved.






5. Different behaviors which increase closeness - familiarity - and relationship.






6. Difference between petroglyphs and pictograms.






7. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






8. Movements/gestures that vary between cultures more than eye contact.






9. Types of conflict resolution.






10. Develop your own opinion about the message (process)






11. Actions - gestures - appearance - etc.






12. Most common conflict resolution for hidden style communicators.






13. Intentional movements/gestures with a specific meaning.






14. Necessity - relativity - rationalization - self-deception - end goal - greed






15. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






16. People usually believe what they see over what they hear.






17. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






18. Self-control and focus on the message.






19. Depends on the receiver; context matters.






20. 4 styles of communication






21. Increase our understanding and relate to the other sex differently.






22. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






23. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






24. Types of frame of reference.






25. Most common conflict resolution for closed style communicators.






26. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






27. Lengths of personal space.






28. Intentional or unintentional movements/gestures that control the flow of conversation.






29. 18 inches- 4 feet: close friends/colleagues.






30. Intentional movements/gestures that add to or clarify verbal meaning.






31. Based on ideas - objective. Ideas are separate than the person.






32. Taking appropriate action on the message (feedback)






33. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






34. All intentional and unintentional messages that are not written - spoken - or sounded.






35. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






36. Assign meaning to the message (internalize)






37. Rules are stated and known - but not the reasons.






38. Ethical Rules






39. Non-verbal communication






40. Trust is weak - members feel awkward and it becomes personal.






41. Written or spoken word






42. Culture found in the east.






43. Protect people's fundamental or inalienable rights. (the golden rule)






44. Types of conflict.






45. Most common conflict resolution for open style communicators.






46. 2 types of cultural differences






47. Major models of communication






48. Overcome them and keep them in check.






49. Decide which parts of the message are worth remembering.






50. Understanding listening stages