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Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Culture found in the west.






2. Movements/gestures that vary between cultures more than eye contact.






3. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






4. Understanding listening stages






5. Self-control and focus on the message.






6. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






7. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






8. Ethical Rules






9. Habitual movements/gestures used in times of stress.






10. Most common conflict resolution for hidden style communicators.






11. 18 inches- 4 feet: close friends/colleagues.






12. Decide which parts of the message are worth remembering.






13. 2nd choice conflict resolution for all types of communicators.






14. Universal - cross cultural non-verbal communication.






15. Most common conflict resolution for closed style communicators.






16. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






17. Lengths of personal space.






18. Types of conflict resolution.






19. Intentional movements/gestures that add to or clarify verbal meaning.






20. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






21. Most common conflict resolution for open style communicators.






22. Actions - gestures - appearance - etc.






23. Illustrations which represent a more abstract idea/concept.






24. Most common conflict resolution for blind style communicators.






25. Assign meaning to the message (internalize)






26. Trust is weak - members feel awkward and it becomes personal.






27. Clarify meanings and sustaining conversation.






28. Increase our understanding and relate to the other sex differently.






29. All intentional and unintentional messages that are not written - spoken - or sounded.






30. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






31. People usually believe what they see over what they hear.






32. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






33. Taking appropriate action on the message (feedback)






34. Non-verbal communication






35. Types of communication






36. Types of frame of reference.






37. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






38. Overcome them and keep them in check.






39. Easy to communicate to society because the typical person would find them acceptable.






40. The act of receiving information through the ears.






41. Major models of communication






42. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






43. Tone of voice






44. Time is a tool to be used in building/maintaining relationships.






45. 2 types of cultural differences






46. Your communication style is based on these two things.






47. Non-verbal communication is based on what two elements?






48. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






49. Different behaviors which increase closeness - familiarity - and relationship.






50. Culture found in the east.







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Can you answer 50 questions in 15 minutes?


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