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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Steps in Communication
Accommodating
Stimulus - motivation - encoding - code - decoding - feedback
Monochromatic and Polychromatic
70% of all communication
2. Develop your own opinion about the message (process)
Adaptors
Evaluating
Utilitarian
Illustrators
3. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Blind Style
Collectivist
Individualistic vs. collectivist - low context vs. high contex
Vocal Communication
4. Rules are stated and known - but not the reasons.
Avoiding
Formal
Petroglyphs show pictures and pictograms tell stories.
Collectivist
5. Most common conflict resolution for blind style communicators.
Individualistic vs. collectivist - low context vs. high contex
Utilitarian
Regulators
Competing
6. Universal - cross cultural non-verbal communication.
Facial expressions
Verbal Communication
Dealing with Gender Barrier
Affective Conflict
7. Non-verbal signals
Frame of reference and cultural background
Avoiding
Low Context
Hand gestures - posture - clothing - time - etc.
8. Protect people's fundamental or inalienable rights. (the golden rule)
Interpreting
Individualistic
Traditional - human relations - human resources - systems/contingency - transformational
Moral Rights
9. Culture found in the west.
Individualistic
Evaluating
Communication
Non-verbal communication
10. Types of conflict resolution.
Ideograms
Utilitarian - moral rights - justice - practical
Avoiding - accommodating - compromising - competing - collaborating.
Facial expressions
11. Assign meaning to the message (internalize)
Interpreting
Dealing with Gender Barrier
Technical - formal - informal
Communication Ethics
12. Decide which parts of the message are worth remembering.
Remembering
Cognitive Conflict
Polychromatic View
Monochromatic View
13. Types of communication
Intimate Space
Blind Style
Intimate - personal - social - public
verbal - vocal - visual
14. Types of frame of reference.
Non-verbal communication
Traditional - human relations - human resources - systems/contingency - transformational
Technical - formal - informal
Blind Style
15. People usually believe what they see over what they hear.
Pictograms
Ambiguous Words
Feedback and disclosure
Listening
16. Provide fair and equal treatment for all individuals and groups involved.
Justice
Formal
Emblem
Avoiding
17. Written or spoken word
Verbal Communication
Ambiguous Words
Non-verbal communication
Hidden Style
18. Intentional movements/gestures with a specific meaning.
Dealing with Semantic Barrier
Emblem
Emblem - illustrators - regulators - adaptors
Ideograms
19. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Petroglyphs show pictures and pictograms tell stories.
Hand gestures - posture - clothing - time - etc.
Emblem - illustrators - regulators - adaptors
Communication
20. Types of conflict.
verbal - vocal - visual
Cognitive and Affective
Practical
Hand gestures - posture - clothing - time - etc.
21. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Telecommunication
Dealing with Personal barriers
Closed Style
Monochromatic View
22. Intentional or unintentional movements/gestures that control the flow of conversation.
Social Distance
Regulators
Expectations - teamwork - trust
Dealing with Physical barriers
23. 2 types of cultural differences
Closed Style
Individualistic vs. collectivist - low context vs. high contex
Emblem
Communication Style
24. 18 inches- 4 feet: close friends/colleagues.
Justice
Pictograms
Personal Space
Evaluating
25. Culture found in the east.
Hearing
Collectivist
Individualistic vs. collectivist - low context vs. high contex
Accommodating
26. Illustrations which represent a more abstract idea/concept.
Intimate Space
Ideograms
Emblem
Frame of reference and cultural background
27. The process of internalizing and heeding information.
Dealing with Gender Barrier
Listening
Petroglyphs show pictures and pictograms tell stories.
Polychromatic View
28. Habitual movements/gestures used in times of stress.
Dealing with Personal barriers
Adaptors
Communication Ethics
Sensing
29. Clarify meanings and sustaining conversation.
Technical - formal - informal
Dealing with Semantic Barrier
Sensing
Feedback and disclosure
30. Create the greatest good for the greatest amount of people
Cognitive Conflict
Listening
Utilitarian
Social Distance
31. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Open Style
Intimate Space
Dealing with Gender Barrier
Facial expressions
32. Touching- 18 inches: private use.
Listening
Public Distance
Remembering
Intimate Space
33. Intentional movements/gestures that add to or clarify verbal meaning.
Illustrators
Practical
Social Distance
Frame of reference and cultural background
34. Understanding listening stages
Collaborating
Sensing - interpreting - evaluating - responding - remembering.
Physical - Personal - Semantic - Gender
Accommodating
35. Views of time.
Monochromatic and Polychromatic
Vocal Communication
Justice
Competing
36. 12 feet +: Generally only for "speaker-listener" situations.
Accommodating
Public Distance
Ambiguous Words
Technical
37. Different behaviors which increase closeness - familiarity - and relationship.
Informal
Communication
Justice
Immediacy Behaviors
38. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Writing
Monochromatic and Polychromatic
Responding
Communication Ethics
39. 2nd choice conflict resolution for all types of communicators.
Communication Style
Intimate - personal - social - public
Frame of reference and cultural background
Compromising
40. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Utilitarian - moral rights - justice - practical
Justice
Cognitive Conflict
Closed Style
41. Your communication style is based on these two things.
70% of all communication
Stimulus - motivation - encoding - code - decoding - feedback
Writing
Feedback and disclosure
42. Time is a tool to be used in building/maintaining relationships.
Closed - blind - hidden - open
Polychromatic View
Ideograms
Immediacy Behaviors
43. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Utilitarian
Open Style
Ideograms
Social Distance
44. Rules and reasons for communication - known and easily stated.
Technical
Avoiding - accommodating - compromising - competing - collaborating.
Remembering
Interpreting
45. Necessity - relativity - rationalization - self-deception - end goal - greed
Blind Style
Unethical traps
Justice
Petroglyphs show pictures and pictograms tell stories.
46. Non-verbal communication is based on what two elements?
Vocal Communication
Frame of reference and cultural background
Personal Space
Immediacy Behaviors
47. Depends on the sender; words matter.
Emblem
Evaluating
Sensing
Low Context
48. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Hearing
Listening
Unethical traps
Cave Paintings
49. Taking appropriate action on the message (feedback)
Justice
Responding
Polychromatic View
Petroglyphs
50. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Informal
Social Distance
Utilitarian
Adaptors