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Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Taking appropriate action on the message (feedback)






2. The process of internalizing and heeding information.






3. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






4. Types of frame of reference.






5. Intentional or unintentional movements/gestures that control the flow of conversation.






6. Clarify meanings and sustaining conversation.






7. Non-verbal communication






8. Types of communication






9. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






10. Habitual movements/gestures used in times of stress.






11. Types of conflict resolution.






12. Touching- 18 inches: private use.






13. Time is a tool to be used in building/maintaining relationships.






14. Universal - cross cultural non-verbal communication.






15. Difference between petroglyphs and pictograms.






16. Steps in Communication






17. All intentional and unintentional messages that are not written - spoken - or sounded.






18. Overcome them and keep them in check.






19. Four barriers that keep us from listening.






20. 4 styles of communication






21. 18 inches- 4 feet: close friends/colleagues.






22. Your communication style is based on these two things.






23. Movements/gestures that vary between cultures more than eye contact.






24. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






25. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






26. 2nd choice conflict resolution for all types of communicators.






27. The act of receiving information through the ears.






28. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






29. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






30. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






31. Depends on the sender; words matter.






32. Provide fair and equal treatment for all individuals and groups involved.






33. Choosing which stimulus to focus on (intake)






34. Based on ideas - objective. Ideas are separate than the person.






35. Protect people's fundamental or inalienable rights. (the golden rule)






36. Most common conflict resolution for closed style communicators.






37. Ethical Rules






38. Intentional movements/gestures that add to or clarify verbal meaning.






39. Different behaviors which increase closeness - familiarity - and relationship.






40. Decide which parts of the message are worth remembering.






41. Trust is weak - members feel awkward and it becomes personal.






42. Types of conflict.






43. 2 types of cultural differences






44. Culture found in the west.






45. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






46. Most common conflict resolution for hidden style communicators.






47. 12 feet +: Generally only for "speaker-listener" situations.






48. Illustrations which represent a more abstract idea/concept.






49. Tone of voice






50. Create the greatest good for the greatest amount of people







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Can you answer 50 questions in 15 minutes?


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