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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Types of conflict.
Hearing
Avoiding
Justice
Cognitive and Affective
2. Non-verbal communication
Intimate - personal - social - public
Monochromatic View
70% of all communication
Public Distance
3. Depends on the receiver; context matters.
Collaborating
High Context
Individualistic
Immediacy Behaviors
4. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Physical Enviroment
Monochromatic and Polychromatic
Dealing with Personal barriers
Utilitarian
5. Types of frame of reference.
Expectations - teamwork - trust
Technical - formal - informal
Closed Style
Communication Style
6. Habitual movements/gestures used in times of stress.
Adaptors
Affective Conflict
Verbal Communication
Stimulus - motivation - encoding - code - decoding - feedback
7. Major models of communication
Technical - formal - informal
Competing
Vocal Communication
Traditional - human relations - human resources - systems/contingency - transformational
8. The act of receiving information through the ears.
Closed - blind - hidden - open
Cognitive Conflict
Hearing
Moral Rights
9. The process of internalizing and heeding information.
Communication
Listening
Collectivist
Unethical traps
10. Most common conflict resolution for open style communicators.
Collaborating
Cognitive Conflict
Individualistic
High Context
11. Non-verbal signals
Hand gestures - posture - clothing - time - etc.
Closed Style
Technical
Pictograms
12. Choosing which stimulus to focus on (intake)
Sensing
Closed - blind - hidden - open
Petroglyphs
Cognitive Conflict
13. Intentional movements/gestures with a specific meaning.
Practical
Listening
Physical Enviroment
Emblem
14. Rules and reasons for communication - known and easily stated.
Technical
Listening
Petroglyphs
Sensing
15. Ethical Rules
Emblem - illustrators - regulators - adaptors
Emblem
Communication Ethics
Utilitarian - moral rights - justice - practical
16. All intentional and unintentional messages that are not written - spoken - or sounded.
Illustrators
Active Listening
Monochromatic View
Non-verbal communication
17. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Feedback and disclosure
Communication Ethics
Verbal Communication
Compromising
18. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Moral Rights
Emblem - illustrators - regulators - adaptors
Telecommunication
Responding
19. Types of communication
verbal - vocal - visual
Moral Rights
Collaborating
Hidden Style
20. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
High Context
Competing
Pictograms
Physical - Personal - Semantic - Gender
21. 4 styles of communication
Closed - blind - hidden - open
Utilitarian - moral rights - justice - practical
Petroglyphs show pictures and pictograms tell stories.
Low Context
22. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Collectivist
Hand gestures - posture - clothing - time - etc.
Cave Paintings
70% of all communication
23. Self-control and focus on the message.
Dealing with Physical barriers
Communication Style
Regulators
Unethical traps
24. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Compromising
Communication
Public Distance
Petroglyphs show pictures and pictograms tell stories.
25. Most common conflict resolution for hidden style communicators.
Remembering
Monochromatic and Polychromatic
Public Distance
Accommodating
26. Four barriers that keep us from listening.
Verbal Communication
Justice
Feedback and disclosure
Physical - Personal - Semantic - Gender
27. Actions - gestures - appearance - etc.
Cognitive and Affective
Social Distance
Emblem - illustrators - regulators - adaptors
Visual Communication
28. Most common conflict resolution for closed style communicators.
Avoiding
Dealing with Physical barriers
Technical - formal - informal
Remembering
29. Lengths of personal space.
Unethical traps
Hearing
Intimate - personal - social - public
Individualistic vs. collectivist - low context vs. high contex
30. Ways to maintain effective relationships.
Cognitive Conflict
Stimulus - motivation - encoding - code - decoding - feedback
Expectations - teamwork - trust
Collectivist
31. Universal - cross cultural non-verbal communication.
Low Context
Evaluating
Facial expressions
Dealing with Semantic Barrier
32. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Vocal Communication
Writing
Cognitive and Affective
Regulators
33. Culture found in the west.
Immediacy Behaviors
Individualistic
Active Listening
Ideograms
34. Understanding listening stages
Informal
Sensing - interpreting - evaluating - responding - remembering.
Low Context
Regulators
35. Steps in Communication
Public Distance
Collaborating
Polychromatic View
Stimulus - motivation - encoding - code - decoding - feedback
36. Develop your own opinion about the message (process)
Evaluating
Hand gestures - posture - clothing - time - etc.
70% of all communication
Dealing with Gender Barrier
37. Taking appropriate action on the message (feedback)
Communication
High Context
Responding
70% of all communication
38. Create the greatest good for the greatest amount of people
Blind Style
Utilitarian
Verbal Communication
Communication Ethics
39. 12 feet +: Generally only for "speaker-listener" situations.
Vocal Communication
Public Distance
Visual Communication
Telecommunication
40. Written or spoken word
Frame of reference and cultural background
Polychromatic View
Accommodating
Verbal Communication
41. 2nd choice conflict resolution for all types of communicators.
Intimate - personal - social - public
Interpreting
Low Context
Compromising
42. Non-verbal communication is based on what two elements?
Non-verbal communication
Frame of reference and cultural background
Hidden Style
verbal - vocal - visual
43. Types of conflict resolution.
Hand gestures - posture - clothing - time - etc.
Avoiding - accommodating - compromising - competing - collaborating.
Unethical traps
Hidden Style
44. Most common conflict resolution for blind style communicators.
Individualistic
Stimulus - motivation - encoding - code - decoding - feedback
Unethical traps
Competing
45. Overcome them and keep them in check.
Responding
Frame of reference and cultural background
Dealing with Gender Barrier
Dealing with Personal barriers
46. Necessity - relativity - rationalization - self-deception - end goal - greed
Unethical traps
Sensing - interpreting - evaluating - responding - remembering.
Dealing with Physical barriers
Individualistic vs. collectivist - low context vs. high contex
47. Time is a tool to be used in building/maintaining relationships.
Polychromatic View
Hand gestures - posture - clothing - time - etc.
Speech
Low Context
48. Assign meaning to the message (internalize)
Interpreting
Dealing with Personal barriers
Evaluating
Vocal Communication
49. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Compromising
Communication Style
Visual Communication
Emblem - illustrators - regulators - adaptors
50. Illustrations which represent a more abstract idea/concept.
Technical
Avoiding - accommodating - compromising - competing - collaborating.
Ideograms
Monochromatic View