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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The process of internalizing and heeding information.
Intimate Space
Listening
Eye contact
Hand gestures - posture - clothing - time - etc.
2. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Cave Paintings
Adaptors
Dealing with Personal barriers
Communication
3. Actions - gestures - appearance - etc.
Cognitive and Affective
Polychromatic View
Visual Communication
Affective Conflict
4. Provide fair and equal treatment for all individuals and groups involved.
Responding
Justice
Open Style
Dealing with Personal barriers
5. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Avoiding - accommodating - compromising - competing - collaborating.
Hidden Style
Social Distance
Low Context
6. Time is a resource to be rationed and controlled.
Adaptors
Monochromatic View
Responding
Pictograms
7. Non-verbal signals
Physical Enviroment
Dealing with Gender Barrier
Utilitarian - moral rights - justice - practical
Hand gestures - posture - clothing - time - etc.
8. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Eye contact
Communication
Petroglyphs show pictures and pictograms tell stories.
Stimulus - motivation - encoding - code - decoding - feedback
9. Lengths of personal space.
Ambiguous Words
Intimate - personal - social - public
Writing
Hidden Style
10. Assign meaning to the message (internalize)
Petroglyphs
Affective Conflict
High Context
Interpreting
11. 4 styles of communication
Writing
Unethical traps
Closed - blind - hidden - open
Eye contact
12. Illustrations which represent a more abstract idea/concept.
Dealing with Gender Barrier
Ideograms
Intimate Space
Closed - blind - hidden - open
13. Trust is weak - members feel awkward and it becomes personal.
70% of all communication
Affective Conflict
Dealing with Gender Barrier
Intimate Space
14. Develop your own opinion about the message (process)
Ambiguous Words
Hand gestures - posture - clothing - time - etc.
Collaborating
Evaluating
15. Types of conflict.
Cognitive and Affective
Public Distance
Illustrators
Competing
16. Create the greatest good for the greatest amount of people
Stimulus - motivation - encoding - code - decoding - feedback
Evaluating
Utilitarian
Active Listening
17. Decide which parts of the message are worth remembering.
Collaborating
Unethical traps
Technical - formal - informal
Remembering
18. Clarify meanings and sustaining conversation.
Hand gestures - posture - clothing - time - etc.
Dealing with Semantic Barrier
Affective Conflict
Closed Style
19. Most common conflict resolution for blind style communicators.
Low Context
Illustrators
Competing
Dealing with Gender Barrier
20. Intentional movements/gestures with a specific meaning.
Polychromatic View
Hand gestures - posture - clothing - time - etc.
Emblem
Hearing
21. Depends on the receiver; context matters.
Individualistic
Physical Enviroment
Responding
High Context
22. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Hand gestures - posture - clothing - time - etc.
Emblem - illustrators - regulators - adaptors
Petroglyphs
Immediacy Behaviors
23. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Formal
Eye contact
Individualistic
Pictograms
24. Intentional or unintentional movements/gestures that control the flow of conversation.
Practical
Closed Style
Regulators
Dealing with Physical barriers
25. 12 feet +: Generally only for "speaker-listener" situations.
Dealing with Semantic Barrier
Petroglyphs
Moral Rights
Public Distance
26. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Physical Enviroment
Emblem
Dealing with Personal barriers
Immediacy Behaviors
27. Easy to communicate to society because the typical person would find them acceptable.
Active Listening
Utilitarian
Practical
Low Context
28. 2 types of cultural differences
Individualistic vs. collectivist - low context vs. high contex
Individualistic
Visual Communication
Informal
29. Necessity - relativity - rationalization - self-deception - end goal - greed
Dealing with Semantic Barrier
Utilitarian
Unethical traps
Visual Communication
30. Protect people's fundamental or inalienable rights. (the golden rule)
Personal Space
Adaptors
Ideograms
Moral Rights
31. 18 inches- 4 feet: close friends/colleagues.
Personal Space
Utilitarian
Communication Style
Feedback and disclosure
32. Most common conflict resolution for hidden style communicators.
Collaborating
Open Style
Accommodating
Dealing with Personal barriers
33. Different behaviors which increase closeness - familiarity - and relationship.
Immediacy Behaviors
Competing
Cognitive and Affective
Sensing
34. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Collaborating
Justice
Active Listening
Speech
35. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Communication Ethics
Moral Rights
Social Distance
Frame of reference and cultural background
36. Increase our understanding and relate to the other sex differently.
Avoiding
Speech
Competing
Dealing with Gender Barrier
37. Rules are stated and known - but not the reasons.
Low Context
Formal
Closed Style
Ideograms
38. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Communication
Practical
Facial expressions
Physical - Personal - Semantic - Gender
39. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
verbal - vocal - visual
Evaluating
Communication Style
Hidden Style
40. All intentional and unintentional messages that are not written - spoken - or sounded.
Non-verbal communication
Writing
Social Distance
Interpreting
41. Choosing which stimulus to focus on (intake)
Sensing
Cognitive Conflict
Closed Style
Open Style
42. Types of conflict resolution.
Avoiding - accommodating - compromising - competing - collaborating.
Social Distance
Compromising
Sensing
43. Rules and reasons for communication - known and easily stated.
Hidden Style
Pictograms
verbal - vocal - visual
Technical
44. Movements/gestures that vary between cultures more than eye contact.
Stimulus - motivation - encoding - code - decoding - feedback
Hidden Style
Intimate Space
Emblem - illustrators - regulators - adaptors
45. Non-verbal communication is based on what two elements?
Expectations - teamwork - trust
Emblem - illustrators - regulators - adaptors
Intimate Space
Frame of reference and cultural background
46. Tone of voice
Verbal Communication
Vocal Communication
Communication Ethics
Illustrators
47. Written or spoken word
Facial expressions
Verbal Communication
Closed - blind - hidden - open
Informal
48. Touching- 18 inches: private use.
Emblem - illustrators - regulators - adaptors
Intimate Space
Blind Style
Remembering
49. Taking appropriate action on the message (feedback)
Petroglyphs
Responding
Ideograms
70% of all communication
50. Overcome them and keep them in check.
Communication Ethics
Justice
Accommodating
Dealing with Personal barriers