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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Types of conflict resolution.
Communication Style
Remembering
Monochromatic View
Avoiding - accommodating - compromising - competing - collaborating.
2. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Public Distance
Compromising
Telecommunication
Dealing with Semantic Barrier
3. Four barriers that keep us from listening.
Justice
Physical - Personal - Semantic - Gender
Individualistic
Moral Rights
4. Depends on the receiver; context matters.
Avoiding
Feedback and disclosure
High Context
Practical
5. Non-verbal communication is based on what two elements?
Hidden Style
Frame of reference and cultural background
Utilitarian
Verbal Communication
6. Touching- 18 inches: private use.
Collectivist
Utilitarian
Intimate Space
Writing
7. Different behaviors which increase closeness - familiarity - and relationship.
Adaptors
Intimate Space
Immediacy Behaviors
Verbal Communication
8. All intentional and unintentional messages that are not written - spoken - or sounded.
Adaptors
Emblem - illustrators - regulators - adaptors
Non-verbal communication
High Context
9. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Physical Enviroment
Communication Ethics
Open Style
Dealing with Physical barriers
10. The act of receiving information through the ears.
Accommodating
Regulators
Hearing
Public Distance
11. 2 types of cultural differences
Social Distance
Individualistic vs. collectivist - low context vs. high contex
Active Listening
Utilitarian
12. Decide which parts of the message are worth remembering.
Remembering
Utilitarian - moral rights - justice - practical
Listening
Communication Ethics
13. Your communication style is based on these two things.
Frame of reference and cultural background
Closed Style
Traditional - human relations - human resources - systems/contingency - transformational
Feedback and disclosure
14. 12 feet +: Generally only for "speaker-listener" situations.
Individualistic
Ideograms
Public Distance
Visual Communication
15. Choosing which stimulus to focus on (intake)
Telecommunication
Moral Rights
Dealing with Gender Barrier
Sensing
16. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Communication Ethics
Telecommunication
Sensing
Social Distance
17. Intentional or unintentional movements/gestures that control the flow of conversation.
Responding
Regulators
Dealing with Gender Barrier
Petroglyphs
18. Taking appropriate action on the message (feedback)
Responding
Practical
Competing
Expectations - teamwork - trust
19. Rules and reasons for communication - known and easily stated.
Evaluating
Intimate Space
Technical
Communication
20. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Traditional - human relations - human resources - systems/contingency - transformational
Justice
Speech
Sensing - interpreting - evaluating - responding - remembering.
21. Time is a resource to be rationed and controlled.
Telecommunication
Monochromatic View
Intimate - personal - social - public
Communication
22. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Affective Conflict
Social Distance
Emblem
Petroglyphs
23. Easy to communicate to society because the typical person would find them acceptable.
verbal - vocal - visual
Immediacy Behaviors
Technical - formal - informal
Practical
24. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Regulators
Pictograms
Justice
Competing
25. Lengths of personal space.
Dealing with Semantic Barrier
Intimate - personal - social - public
Regulators
Vocal Communication
26. Depends on the sender; words matter.
Communication Ethics
Low Context
Dealing with Personal barriers
Blind Style
27. Develop your own opinion about the message (process)
Active Listening
Personal Space
Non-verbal communication
Evaluating
28. Protect people's fundamental or inalienable rights. (the golden rule)
Visual Communication
Moral Rights
Ambiguous Words
Open Style
29. Steps in Communication
Stimulus - motivation - encoding - code - decoding - feedback
Monochromatic and Polychromatic
Active Listening
Accommodating
30. Illustrations which represent a more abstract idea/concept.
Open Style
Writing
Ideograms
Active Listening
31. Necessity - relativity - rationalization - self-deception - end goal - greed
Cave Paintings
Competing
Unethical traps
Dealing with Semantic Barrier
32. Most common conflict resolution for closed style communicators.
Communication Style
Interpreting
Avoiding - accommodating - compromising - competing - collaborating.
Avoiding
33. Culture found in the west.
Individualistic
Open Style
Technical - formal - informal
Dealing with Gender Barrier
34. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Communication Style
Stimulus - motivation - encoding - code - decoding - feedback
Sensing - interpreting - evaluating - responding - remembering.
Practical
35. Time is a tool to be used in building/maintaining relationships.
Monochromatic and Polychromatic
Traditional - human relations - human resources - systems/contingency - transformational
Physical Enviroment
Polychromatic View
36. Understanding listening stages
Listening
Sensing - interpreting - evaluating - responding - remembering.
Technical
Visual Communication
37. Intentional movements/gestures that add to or clarify verbal meaning.
Illustrators
Open Style
Closed Style
Communication
38. Most common conflict resolution for blind style communicators.
Communication
Competing
Low Context
Non-verbal communication
39. Non-verbal communication
Technical - formal - informal
70% of all communication
Utilitarian
Evaluating
40. Tone of voice
Active Listening
Vocal Communication
Moral Rights
Evaluating
41. The process of internalizing and heeding information.
Dealing with Personal barriers
Cognitive and Affective
Hand gestures - posture - clothing - time - etc.
Listening
42. Culture found in the east.
Collaborating
Petroglyphs show pictures and pictograms tell stories.
Telecommunication
Collectivist
43. Types of frame of reference.
Expectations - teamwork - trust
Sensing
Dealing with Gender Barrier
Technical - formal - informal
44. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Physical Enviroment
Responding
Social Distance
Petroglyphs show pictures and pictograms tell stories.
45. 2nd choice conflict resolution for all types of communicators.
Verbal Communication
Facial expressions
Compromising
Closed - blind - hidden - open
46. Overcome them and keep them in check.
Dealing with Personal barriers
70% of all communication
Stimulus - motivation - encoding - code - decoding - feedback
Social Distance
47. Trust is weak - members feel awkward and it becomes personal.
Frame of reference and cultural background
Technical - formal - informal
Affective Conflict
Listening
48. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Active Listening
Responding
Formal
Technical - formal - informal
49. Ways to maintain effective relationships.
Closed Style
Hand gestures - posture - clothing - time - etc.
Dealing with Semantic Barrier
Expectations - teamwork - trust
50. 18 inches- 4 feet: close friends/colleagues.
Dealing with Physical barriers
Personal Space
70% of all communication
Collectivist