Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Depends on the receiver; context matters.






2. Decide which parts of the message are worth remembering.






3. The act of receiving information through the ears.






4. Movements/gestures that vary between cultures more than eye contact.






5. Understanding listening stages






6. Self-control and focus on the message.






7. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






8. Choosing which stimulus to focus on (intake)






9. Intentional or unintentional movements/gestures that control the flow of conversation.






10. Develop your own opinion about the message (process)






11. All intentional and unintentional messages that are not written - spoken - or sounded.






12. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






13. Types of conflict resolution.






14. Rules are stated and known - but not the reasons.






15. Types of frame of reference.






16. People usually believe what they see over what they hear.






17. Illustrations which represent a more abstract idea/concept.






18. Touching- 18 inches: private use.






19. Clarify meanings and sustaining conversation.






20. Types of communication






21. 18 inches- 4 feet: close friends/colleagues.






22. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






23. Lengths of personal space.






24. Most common conflict resolution for blind style communicators.






25. Taking appropriate action on the message (feedback)






26. Non-verbal communication






27. Based on ideas - objective. Ideas are separate than the person.






28. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






29. Most common conflict resolution for closed style communicators.






30. Most common conflict resolution for hidden style communicators.






31. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






32. Create the greatest good for the greatest amount of people






33. Written or spoken word






34. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






35. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






36. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






37. Easy to communicate to society because the typical person would find them acceptable.






38. Overcome them and keep them in check.






39. Assign meaning to the message (internalize)






40. Different behaviors which increase closeness - familiarity - and relationship.






41. Views of time.






42. Necessity - relativity - rationalization - self-deception - end goal - greed






43. Culture found in the west.






44. Difference between petroglyphs and pictograms.






45. Ways to maintain effective relationships.






46. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






47. Protect people's fundamental or inalienable rights. (the golden rule)






48. 2 types of cultural differences






49. Tone of voice






50. 12 feet +: Generally only for "speaker-listener" situations.