SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Steps in Communication
Cognitive and Affective
Justice
Dealing with Physical barriers
Stimulus - motivation - encoding - code - decoding - feedback
2. Intentional or unintentional movements/gestures that control the flow of conversation.
Regulators
Responding
Informal
Cognitive Conflict
3. Depends on the sender; words matter.
Hidden Style
Low Context
verbal - vocal - visual
Utilitarian - moral rights - justice - practical
4. Types of frame of reference.
Eye contact
Technical - formal - informal
Monochromatic and Polychromatic
Ambiguous Words
5. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Utilitarian - moral rights - justice - practical
Personal Space
Communication Style
Closed Style
6. Culture found in the west.
Individualistic
Individualistic vs. collectivist - low context vs. high contex
Expectations - teamwork - trust
Polychromatic View
7. Types of conflict resolution.
Compromising
Evaluating
Utilitarian
Avoiding - accommodating - compromising - competing - collaborating.
8. Most common conflict resolution for hidden style communicators.
Pictograms
Social Distance
Physical Enviroment
Accommodating
9. Your communication style is based on these two things.
Feedback and disclosure
Active Listening
Individualistic
Avoiding - accommodating - compromising - competing - collaborating.
10. People usually believe what they see over what they hear.
Frame of reference and cultural background
Ambiguous Words
Physical Enviroment
Utilitarian
11. Rules are stated and known - but not the reasons.
Formal
Utilitarian - moral rights - justice - practical
Moral Rights
Informal
12. Time is a tool to be used in building/maintaining relationships.
Hearing
Polychromatic View
Eye contact
Remembering
13. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
verbal - vocal - visual
Expectations - teamwork - trust
Blind Style
Illustrators
14. Increase our understanding and relate to the other sex differently.
Vocal Communication
Dealing with Gender Barrier
Sensing
Traditional - human relations - human resources - systems/contingency - transformational
15. Intentional movements/gestures that add to or clarify verbal meaning.
Accommodating
Illustrators
Sensing - interpreting - evaluating - responding - remembering.
Petroglyphs show pictures and pictograms tell stories.
16. Ways to maintain effective relationships.
Feedback and disclosure
Facial expressions
Expectations - teamwork - trust
Cognitive and Affective
17. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Telecommunication
Formal
Emblem - illustrators - regulators - adaptors
Physical Enviroment
18. Choosing which stimulus to focus on (intake)
Personal Space
Petroglyphs
Blind Style
Sensing
19. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Regulators
Petroglyphs show pictures and pictograms tell stories.
Communication
Writing
20. Easy to communicate to society because the typical person would find them acceptable.
Closed Style
Technical
Expectations - teamwork - trust
Practical
21. Different behaviors which increase closeness - familiarity - and relationship.
Petroglyphs show pictures and pictograms tell stories.
Adaptors
Immediacy Behaviors
Cognitive Conflict
22. Universal - cross cultural non-verbal communication.
High Context
Expectations - teamwork - trust
Justice
Facial expressions
23. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Social Distance
Frame of reference and cultural background
Expectations - teamwork - trust
Polychromatic View
24. Rules and reasons for communication - known and easily stated.
Closed Style
Technical
Stimulus - motivation - encoding - code - decoding - feedback
Emblem
25. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Communication Style
Writing
Formal
Low Context
26. Non-verbal signals
Physical Enviroment
Avoiding
Hand gestures - posture - clothing - time - etc.
Justice
27. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Closed - blind - hidden - open
Communication Ethics
Formal
Competing
28. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Dealing with Gender Barrier
Petroglyphs
Closed - blind - hidden - open
Illustrators
29. Four barriers that keep us from listening.
Physical - Personal - Semantic - Gender
Communication
Hearing
Closed - blind - hidden - open
30. Ethical Rules
Closed - blind - hidden - open
Eye contact
verbal - vocal - visual
Utilitarian - moral rights - justice - practical
31. Non-verbal communication
Technical
Monochromatic View
Collaborating
70% of all communication
32. The act of receiving information through the ears.
Eye contact
Hearing
Compromising
70% of all communication
33. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
verbal - vocal - visual
70% of all communication
Open Style
Ambiguous Words
34. 12 feet +: Generally only for "speaker-listener" situations.
Illustrators
Practical
Facial expressions
Public Distance
35. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Feedback and disclosure
Accommodating
Pictograms
Personal Space
36. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Dealing with Gender Barrier
Hand gestures - posture - clothing - time - etc.
Speech
Cave Paintings
37. Actions - gestures - appearance - etc.
Communication Ethics
Visual Communication
Closed - blind - hidden - open
Evaluating
38. Taking appropriate action on the message (feedback)
Informal
Traditional - human relations - human resources - systems/contingency - transformational
Expectations - teamwork - trust
Responding
39. Clarify meanings and sustaining conversation.
Compromising
Dealing with Semantic Barrier
Utilitarian - moral rights - justice - practical
Hand gestures - posture - clothing - time - etc.
40. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Active Listening
Public Distance
Compromising
Listening
41. 2 types of cultural differences
Ideograms
Accommodating
Individualistic vs. collectivist - low context vs. high contex
Emblem - illustrators - regulators - adaptors
42. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Utilitarian - moral rights - justice - practical
Intimate Space
Regulators
Eye contact
43. Types of communication
Adaptors
Accommodating
verbal - vocal - visual
Moral Rights
44. Provide fair and equal treatment for all individuals and groups involved.
Closed - blind - hidden - open
Justice
Interpreting
verbal - vocal - visual
45. Time is a resource to be rationed and controlled.
Intimate Space
Dealing with Physical barriers
Unethical traps
Monochromatic View
46. Tone of voice
High Context
Vocal Communication
Collectivist
Low Context
47. Necessity - relativity - rationalization - self-deception - end goal - greed
Hidden Style
Emblem - illustrators - regulators - adaptors
Unethical traps
Utilitarian
48. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Hidden Style
Adaptors
Eye contact
Traditional - human relations - human resources - systems/contingency - transformational
49. 18 inches- 4 feet: close friends/colleagues.
Closed Style
Personal Space
Vocal Communication
Physical - Personal - Semantic - Gender
50. Most common conflict resolution for blind style communicators.
Monochromatic View
Moral Rights
Cognitive Conflict
Competing