Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Depends on the sender; words matter.






2. Self-control and focus on the message.






3. Most common conflict resolution for open style communicators.






4. Choosing which stimulus to focus on (intake)






5. Intentional movements/gestures with a specific meaning.






6. Intentional or unintentional movements/gestures that control the flow of conversation.






7. Steps in Communication






8. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






9. Different behaviors which increase closeness - familiarity - and relationship.






10. Understanding listening stages






11. 12 feet +: Generally only for "speaker-listener" situations.






12. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






13. Rules and reasons for communication - known and easily stated.






14. All intentional and unintentional messages that are not written - spoken - or sounded.






15. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






16. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






17. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






18. Intentional movements/gestures that add to or clarify verbal meaning.






19. Four barriers that keep us from listening.






20. Protect people's fundamental or inalienable rights. (the golden rule)






21. Most common conflict resolution for blind style communicators.






22. Time is a tool to be used in building/maintaining relationships.






23. Non-verbal communication is based on what two elements?






24. Overcome them and keep them in check.






25. Based on ideas - objective. Ideas are separate than the person.






26. The act of receiving information through the ears.






27. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






28. Your communication style is based on these two things.






29. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






30. Clarify meanings and sustaining conversation.






31. Depends on the receiver; context matters.






32. Taking appropriate action on the message (feedback)






33. Major models of communication






34. People usually believe what they see over what they hear.






35. Lengths of personal space.






36. The process of internalizing and heeding information.






37. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






38. Types of conflict resolution.






39. Trust is weak - members feel awkward and it becomes personal.






40. Tone of voice






41. Non-verbal communication






42. 4 styles of communication






43. Culture found in the west.






44. Universal - cross cultural non-verbal communication.






45. Habitual movements/gestures used in times of stress.






46. Difference between petroglyphs and pictograms.






47. Types of communication






48. Illustrations which represent a more abstract idea/concept.






49. Views of time.






50. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.