Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Difference between petroglyphs and pictograms.






2. Major models of communication






3. People usually believe what they see over what they hear.






4. Types of communication






5. Types of conflict resolution.






6. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






7. Habitual movements/gestures used in times of stress.






8. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






9. Clarify meanings and sustaining conversation.






10. Non-verbal communication






11. Depends on the sender; words matter.






12. Lengths of personal space.






13. Rules and reasons for communication - known and easily stated.






14. 12 feet +: Generally only for "speaker-listener" situations.






15. Most common conflict resolution for open style communicators.






16. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






17. Types of conflict.






18. Your communication style is based on these two things.






19. 2nd choice conflict resolution for all types of communicators.






20. 2 types of cultural differences






21. Actions - gestures - appearance - etc.






22. Views of time.






23. Trust is weak - members feel awkward and it becomes personal.






24. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






25. Culture found in the east.






26. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






27. Self-control and focus on the message.






28. Increase our understanding and relate to the other sex differently.






29. Easy to communicate to society because the typical person would find them acceptable.






30. Develop your own opinion about the message (process)






31. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






32. Choosing which stimulus to focus on (intake)






33. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






34. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






35. Based on ideas - objective. Ideas are separate than the person.






36. Most common conflict resolution for blind style communicators.






37. Universal - cross cultural non-verbal communication.






38. Culture found in the west.






39. Overcome them and keep them in check.






40. Illustrations which represent a more abstract idea/concept.






41. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






42. Touching- 18 inches: private use.






43. Intentional movements/gestures with a specific meaning.






44. Rules are stated and known - but not the reasons.






45. Time is a resource to be rationed and controlled.






46. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






47. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






48. Most common conflict resolution for closed style communicators.






49. The process of internalizing and heeding information.






50. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.