Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 2 types of cultural differences






2. People usually believe what they see over what they hear.






3. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






4. Illustrations which represent a more abstract idea/concept.






5. Self-control and focus on the message.






6. Steps in Communication






7. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






8. Most common conflict resolution for open style communicators.






9. Rules are stated and known - but not the reasons.






10. Views of time.






11. Taking appropriate action on the message (feedback)






12. Non-verbal signals






13. Ethical Rules






14. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






15. Universal - cross cultural non-verbal communication.






16. Decide which parts of the message are worth remembering.






17. Understanding listening stages






18. Increase our understanding and relate to the other sex differently.






19. Touching- 18 inches: private use.






20. Movements/gestures that vary between cultures more than eye contact.






21. Non-verbal communication is based on what two elements?






22. Clarify meanings and sustaining conversation.






23. Time is a resource to be rationed and controlled.






24. Types of frame of reference.






25. Choosing which stimulus to focus on (intake)






26. Tone of voice






27. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






28. Overcome them and keep them in check.






29. Written or spoken word






30. Types of conflict resolution.






31. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






32. Different behaviors which increase closeness - familiarity - and relationship.






33. Provide fair and equal treatment for all individuals and groups involved.






34. Protect people's fundamental or inalienable rights. (the golden rule)






35. All intentional and unintentional messages that are not written - spoken - or sounded.






36. Most common conflict resolution for blind style communicators.






37. 4 styles of communication






38. The act of receiving information through the ears.






39. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






40. Non-verbal communication






41. Most common conflict resolution for hidden style communicators.






42. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






43. Culture found in the east.






44. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






45. Culture found in the west.






46. 12 feet +: Generally only for "speaker-listener" situations.






47. Actions - gestures - appearance - etc.






48. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






49. 2nd choice conflict resolution for all types of communicators.






50. Major models of communication