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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Most common conflict resolution for closed style communicators.
Intimate Space
Sensing - interpreting - evaluating - responding - remembering.
Avoiding
Facial expressions
2. 2 types of cultural differences
High Context
Physical Enviroment
Individualistic vs. collectivist - low context vs. high contex
Dealing with Physical barriers
3. 12 feet +: Generally only for "speaker-listener" situations.
Pictograms
Dealing with Gender Barrier
Cave Paintings
Public Distance
4. All intentional and unintentional messages that are not written - spoken - or sounded.
Closed Style
Physical - Personal - Semantic - Gender
Facial expressions
Non-verbal communication
5. 18 inches- 4 feet: close friends/colleagues.
Sensing
Cave Paintings
Personal Space
Closed - blind - hidden - open
6. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Accommodating
Open Style
Hand gestures - posture - clothing - time - etc.
Speech
7. Views of time.
Monochromatic and Polychromatic
Responding
Collectivist
Competing
8. Your communication style is based on these two things.
Listening
Feedback and disclosure
Illustrators
Sensing - interpreting - evaluating - responding - remembering.
9. Culture found in the east.
Avoiding
Dealing with Physical barriers
Non-verbal communication
Collectivist
10. Types of conflict resolution.
Intimate Space
Avoiding - accommodating - compromising - competing - collaborating.
Low Context
Hearing
11. Different behaviors which increase closeness - familiarity - and relationship.
Writing
Hearing
Stimulus - motivation - encoding - code - decoding - feedback
Immediacy Behaviors
12. Intentional movements/gestures with a specific meaning.
Low Context
Emblem
Emblem - illustrators - regulators - adaptors
Utilitarian
13. Assign meaning to the message (internalize)
Utilitarian
Interpreting
Cognitive and Affective
Technical
14. People usually believe what they see over what they hear.
Ambiguous Words
Monochromatic View
Informal
Remembering
15. Types of communication
verbal - vocal - visual
Moral Rights
Communication
Intimate - personal - social - public
16. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Facial expressions
Communication Ethics
Dealing with Semantic Barrier
Emblem
17. Intentional or unintentional movements/gestures that control the flow of conversation.
Communication Ethics
Stimulus - motivation - encoding - code - decoding - feedback
Regulators
Listening
18. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Telecommunication
Polychromatic View
Closed - blind - hidden - open
Dealing with Semantic Barrier
19. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Open Style
Closed - blind - hidden - open
Communication Style
Feedback and disclosure
20. Increase our understanding and relate to the other sex differently.
Listening
Ideograms
Dealing with Gender Barrier
Affective Conflict
21. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Affective Conflict
Dealing with Gender Barrier
Hand gestures - posture - clothing - time - etc.
Petroglyphs
22. Time is a tool to be used in building/maintaining relationships.
Adaptors
Accommodating
Closed - blind - hidden - open
Polychromatic View
23. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Collaborating
Unethical traps
Cave Paintings
Communication Style
24. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Informal
Open Style
Affective Conflict
Eye contact
25. Trust is weak - members feel awkward and it becomes personal.
Affective Conflict
Practical
Communication Style
Emblem - illustrators - regulators - adaptors
26. Self-control and focus on the message.
Dealing with Physical barriers
Remembering
Polychromatic View
Emblem - illustrators - regulators - adaptors
27. Universal - cross cultural non-verbal communication.
Telecommunication
Responding
Facial expressions
Social Distance
28. Illustrations which represent a more abstract idea/concept.
Sensing
Petroglyphs show pictures and pictograms tell stories.
Ideograms
Frame of reference and cultural background
29. 2nd choice conflict resolution for all types of communicators.
Hidden Style
Frame of reference and cultural background
Personal Space
Compromising
30. Create the greatest good for the greatest amount of people
Dealing with Personal barriers
Utilitarian
Expectations - teamwork - trust
Communication Ethics
31. Movements/gestures that vary between cultures more than eye contact.
Formal
Public Distance
Visual Communication
Emblem - illustrators - regulators - adaptors
32. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Traditional - human relations - human resources - systems/contingency - transformational
Cave Paintings
Closed Style
Technical
33. Develop your own opinion about the message (process)
Evaluating
Ideograms
Closed Style
Formal
34. Most common conflict resolution for hidden style communicators.
Stimulus - motivation - encoding - code - decoding - feedback
Regulators
Eye contact
Accommodating
35. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Writing
Communication Style
Evaluating
Physical Enviroment
36. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Communication
Petroglyphs
Hearing
Cave Paintings
37. Time is a resource to be rationed and controlled.
Communication Style
Ideograms
Monochromatic View
Speech
38. Written or spoken word
Utilitarian - moral rights - justice - practical
Intimate Space
Communication Ethics
Verbal Communication
39. Ways to maintain effective relationships.
Expectations - teamwork - trust
Low Context
Communication Ethics
Ambiguous Words
40. 4 styles of communication
Justice
Intimate Space
Dealing with Physical barriers
Closed - blind - hidden - open
41. The act of receiving information through the ears.
Hearing
Accommodating
Physical - Personal - Semantic - Gender
Expectations - teamwork - trust
42. Most common conflict resolution for blind style communicators.
Competing
Dealing with Physical barriers
Traditional - human relations - human resources - systems/contingency - transformational
Pictograms
43. Rules and reasons for communication - known and easily stated.
Low Context
Dealing with Personal barriers
Technical
Closed - blind - hidden - open
44. Four barriers that keep us from listening.
Unethical traps
Physical - Personal - Semantic - Gender
Regulators
Technical
45. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Blind Style
Accommodating
Sensing - interpreting - evaluating - responding - remembering.
verbal - vocal - visual
46. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
verbal - vocal - visual
Public Distance
Communication
Petroglyphs show pictures and pictograms tell stories.
47. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Regulators
Hidden Style
Collectivist
Emblem - illustrators - regulators - adaptors
48. Taking appropriate action on the message (feedback)
Polychromatic View
Monochromatic View
Closed Style
Responding
49. Culture found in the west.
Writing
Verbal Communication
Polychromatic View
Individualistic
50. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Dealing with Personal barriers
Avoiding - accommodating - compromising - competing - collaborating.
Closed - blind - hidden - open
Physical Enviroment