Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






2. Self-control and focus on the message.






3. Types of frame of reference.






4. Based on ideas - objective. Ideas are separate than the person.






5. Increase our understanding and relate to the other sex differently.






6. Necessity - relativity - rationalization - self-deception - end goal - greed






7. Difference between petroglyphs and pictograms.






8. Actions - gestures - appearance - etc.






9. Four barriers that keep us from listening.






10. Intentional or unintentional movements/gestures that control the flow of conversation.






11. Non-verbal communication is based on what two elements?






12. The process of internalizing and heeding information.






13. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






14. Views of time.






15. The act of receiving information through the ears.






16. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






17. Trust is weak - members feel awkward and it becomes personal.






18. Rules are stated and known - but not the reasons.






19. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






20. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






21. 18 inches- 4 feet: close friends/colleagues.






22. Non-verbal communication






23. Universal - cross cultural non-verbal communication.






24. Understanding listening stages






25. Depends on the receiver; context matters.






26. Protect people's fundamental or inalienable rights. (the golden rule)






27. All intentional and unintentional messages that are not written - spoken - or sounded.






28. Provide fair and equal treatment for all individuals and groups involved.






29. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






30. Most common conflict resolution for closed style communicators.






31. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






32. Written or spoken word






33. Non-verbal signals






34. Create the greatest good for the greatest amount of people






35. Types of conflict.






36. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






37. Depends on the sender; words matter.






38. Develop your own opinion about the message (process)






39. Different behaviors which increase closeness - familiarity - and relationship.






40. Your communication style is based on these two things.






41. Ethical Rules






42. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






43. Rules and reasons for communication - known and easily stated.






44. Intentional movements/gestures that add to or clarify verbal meaning.






45. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






46. Lengths of personal space.






47. People usually believe what they see over what they hear.






48. Most common conflict resolution for open style communicators.






49. Touching- 18 inches: private use.






50. Steps in Communication