Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






2. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






3. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






4. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






5. Written or spoken word






6. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






7. Non-verbal communication is based on what two elements?






8. Increase our understanding and relate to the other sex differently.






9. Four barriers that keep us from listening.






10. 12 feet +: Generally only for "speaker-listener" situations.






11. 18 inches- 4 feet: close friends/colleagues.






12. Self-control and focus on the message.






13. Habitual movements/gestures used in times of stress.






14. Steps in Communication






15. 2 types of cultural differences






16. Taking appropriate action on the message (feedback)






17. Depends on the receiver; context matters.






18. Ways to maintain effective relationships.






19. 2nd choice conflict resolution for all types of communicators.






20. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






21. Provide fair and equal treatment for all individuals and groups involved.






22. Clarify meanings and sustaining conversation.






23. Intentional movements/gestures that add to or clarify verbal meaning.






24. Non-verbal communication






25. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






26. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






27. Difference between petroglyphs and pictograms.






28. Universal - cross cultural non-verbal communication.






29. Illustrations which represent a more abstract idea/concept.






30. Actions - gestures - appearance - etc.






31. Overcome them and keep them in check.






32. Types of conflict.






33. Touching- 18 inches: private use.






34. Intentional or unintentional movements/gestures that control the flow of conversation.






35. Develop your own opinion about the message (process)






36. Rules and reasons for communication - known and easily stated.






37. Most common conflict resolution for hidden style communicators.






38. Movements/gestures that vary between cultures more than eye contact.






39. Types of conflict resolution.






40. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






41. Tone of voice






42. Major models of communication






43. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






44. Ethical Rules






45. Most common conflict resolution for closed style communicators.






46. Lengths of personal space.






47. Your communication style is based on these two things.






48. Time is a tool to be used in building/maintaining relationships.






49. Non-verbal signals






50. Culture found in the east.