Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 2 types of cultural differences






2. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






3. Views of time.






4. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






5. Protect people's fundamental or inalienable rights. (the golden rule)






6. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






7. Types of conflict.






8. Touching- 18 inches: private use.






9. Illustrations which represent a more abstract idea/concept.






10. Overcome them and keep them in check.






11. The act of receiving information through the ears.






12. Choosing which stimulus to focus on (intake)






13. People usually believe what they see over what they hear.






14. Non-verbal communication






15. Major models of communication






16. Different behaviors which increase closeness - familiarity - and relationship.






17. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






18. Lengths of personal space.






19. Difference between petroglyphs and pictograms.






20. Provide fair and equal treatment for all individuals and groups involved.






21. Steps in Communication






22. Intentional or unintentional movements/gestures that control the flow of conversation.






23. Most common conflict resolution for blind style communicators.






24. Non-verbal signals






25. Depends on the receiver; context matters.






26. Rules are stated and known - but not the reasons.






27. Create the greatest good for the greatest amount of people






28. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






29. Written or spoken word






30. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






31. Most common conflict resolution for open style communicators.






32. The process of internalizing and heeding information.






33. Clarify meanings and sustaining conversation.






34. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






35. 12 feet +: Generally only for "speaker-listener" situations.






36. All intentional and unintentional messages that are not written - spoken - or sounded.






37. Tone of voice






38. Based on ideas - objective. Ideas are separate than the person.






39. Non-verbal communication is based on what two elements?






40. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






41. Intentional movements/gestures with a specific meaning.






42. Most common conflict resolution for hidden style communicators.






43. Your communication style is based on these two things.






44. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






45. Decide which parts of the message are worth remembering.






46. Intentional movements/gestures that add to or clarify verbal meaning.






47. Ethical Rules






48. Types of conflict resolution.






49. Habitual movements/gestures used in times of stress.






50. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.