Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The process of internalizing and heeding information.






2. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






3. Most common conflict resolution for closed style communicators.






4. Provide fair and equal treatment for all individuals and groups involved.






5. Based on ideas - objective. Ideas are separate than the person.






6. Overcome them and keep them in check.






7. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






8. Culture found in the east.






9. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






10. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






11. Views of time.






12. Rules are stated and known - but not the reasons.






13. Types of conflict.






14. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






15. Different behaviors which increase closeness - familiarity - and relationship.






16. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






17. Time is a tool to be used in building/maintaining relationships.






18. Intentional movements/gestures with a specific meaning.






19. Types of communication






20. 2nd choice conflict resolution for all types of communicators.






21. Four barriers that keep us from listening.






22. Choosing which stimulus to focus on (intake)






23. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






24. Assign meaning to the message (internalize)






25. Culture found in the west.






26. 12 feet +: Generally only for "speaker-listener" situations.






27. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






28. Actions - gestures - appearance - etc.






29. Written or spoken word






30. Taking appropriate action on the message (feedback)






31. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






32. Your communication style is based on these two things.






33. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






34. Types of conflict resolution.






35. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






36. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






37. People usually believe what they see over what they hear.






38. Difference between petroglyphs and pictograms.






39. All intentional and unintentional messages that are not written - spoken - or sounded.






40. Increase our understanding and relate to the other sex differently.






41. Tone of voice






42. Most common conflict resolution for open style communicators.






43. Depends on the receiver; context matters.






44. Intentional movements/gestures that add to or clarify verbal meaning.






45. Clarify meanings and sustaining conversation.






46. Universal - cross cultural non-verbal communication.






47. Time is a resource to be rationed and controlled.






48. Depends on the sender; words matter.






49. Self-control and focus on the message.






50. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.