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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Time is a resource to be rationed and controlled.
Traditional - human relations - human resources - systems/contingency - transformational
Eye contact
Monochromatic View
Closed Style
2. Written or spoken word
Practical
High Context
Hand gestures - posture - clothing - time - etc.
Verbal Communication
3. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Emblem - illustrators - regulators - adaptors
Traditional - human relations - human resources - systems/contingency - transformational
Informal
Justice
4. Intentional movements/gestures that add to or clarify verbal meaning.
Illustrators
Sensing - interpreting - evaluating - responding - remembering.
Avoiding
Monochromatic and Polychromatic
5. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Dealing with Gender Barrier
Cave Paintings
Social Distance
Open Style
6. Your communication style is based on these two things.
Feedback and disclosure
70% of all communication
Closed Style
Dealing with Gender Barrier
7. Most common conflict resolution for open style communicators.
Collaborating
70% of all communication
Expectations - teamwork - trust
Emblem
8. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Monochromatic and Polychromatic
Blind Style
Writing
High Context
9. Intentional movements/gestures with a specific meaning.
Technical - formal - informal
Emblem
Collectivist
Petroglyphs
10. Self-control and focus on the message.
Petroglyphs show pictures and pictograms tell stories.
Hand gestures - posture - clothing - time - etc.
Intimate - personal - social - public
Dealing with Physical barriers
11. 2nd choice conflict resolution for all types of communicators.
Collaborating
Active Listening
Emblem
Compromising
12. Four barriers that keep us from listening.
Vocal Communication
Emblem
Technical
Physical - Personal - Semantic - Gender
13. Illustrations which represent a more abstract idea/concept.
Ideograms
verbal - vocal - visual
Utilitarian - moral rights - justice - practical
Technical - formal - informal
14. Culture found in the west.
Avoiding - accommodating - compromising - competing - collaborating.
Cognitive and Affective
Individualistic
Individualistic vs. collectivist - low context vs. high contex
15. Different behaviors which increase closeness - familiarity - and relationship.
70% of all communication
Informal
Communication Ethics
Immediacy Behaviors
16. Tone of voice
Polychromatic View
Communication
Vocal Communication
Utilitarian
17. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Dealing with Physical barriers
Ambiguous Words
Communication
Expectations - teamwork - trust
18. All intentional and unintentional messages that are not written - spoken - or sounded.
Blind Style
Dealing with Semantic Barrier
Non-verbal communication
Personal Space
19. Easy to communicate to society because the typical person would find them acceptable.
Individualistic
Cognitive Conflict
Practical
Competing
20. Rules are stated and known - but not the reasons.
Collaborating
Adaptors
Formal
Affective Conflict
21. Types of communication
Active Listening
verbal - vocal - visual
Avoiding
Open Style
22. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Verbal Communication
Utilitarian - moral rights - justice - practical
Closed Style
Emblem - illustrators - regulators - adaptors
23. Choosing which stimulus to focus on (intake)
Eye contact
Telecommunication
Blind Style
Sensing
24. Most common conflict resolution for blind style communicators.
Competing
Traditional - human relations - human resources - systems/contingency - transformational
Monochromatic and Polychromatic
Utilitarian - moral rights - justice - practical
25. Major models of communication
Petroglyphs show pictures and pictograms tell stories.
Collaborating
Dealing with Physical barriers
Traditional - human relations - human resources - systems/contingency - transformational
26. Types of conflict resolution.
Frame of reference and cultural background
Monochromatic and Polychromatic
Dealing with Physical barriers
Avoiding - accommodating - compromising - competing - collaborating.
27. Ways to maintain effective relationships.
Evaluating
Feedback and disclosure
Expectations - teamwork - trust
Verbal Communication
28. Trust is weak - members feel awkward and it becomes personal.
Intimate - personal - social - public
70% of all communication
Affective Conflict
Public Distance
29. Rules and reasons for communication - known and easily stated.
Cognitive and Affective
Active Listening
Technical
Verbal Communication
30. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Technical - formal - informal
Interpreting
Moral Rights
Active Listening
31. The act of receiving information through the ears.
Compromising
Justice
Collectivist
Hearing
32. Universal - cross cultural non-verbal communication.
Adaptors
Physical Enviroment
Vocal Communication
Facial expressions
33. Non-verbal signals
Dealing with Physical barriers
Hand gestures - posture - clothing - time - etc.
Accommodating
Polychromatic View
34. Create the greatest good for the greatest amount of people
Utilitarian
Collaborating
Moral Rights
Utilitarian - moral rights - justice - practical
35. Most common conflict resolution for hidden style communicators.
Avoiding
Accommodating
Dealing with Semantic Barrier
Formal
36. Non-verbal communication is based on what two elements?
Individualistic vs. collectivist - low context vs. high contex
Frame of reference and cultural background
Intimate Space
Expectations - teamwork - trust
37. Increase our understanding and relate to the other sex differently.
Dealing with Gender Barrier
Collaborating
Monochromatic and Polychromatic
Speech
38. Understanding listening stages
Open Style
Hearing
Sensing - interpreting - evaluating - responding - remembering.
Technical
39. Based on ideas - objective. Ideas are separate than the person.
Cognitive Conflict
Technical
Technical - formal - informal
Telecommunication
40. Depends on the sender; words matter.
Hand gestures - posture - clothing - time - etc.
Low Context
Avoiding - accommodating - compromising - competing - collaborating.
Practical
41. Non-verbal communication
Public Distance
Compromising
Low Context
70% of all communication
42. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Emblem - illustrators - regulators - adaptors
Traditional - human relations - human resources - systems/contingency - transformational
Dealing with Semantic Barrier
Pictograms
43. 12 feet +: Generally only for "speaker-listener" situations.
Feedback and disclosure
Public Distance
Competing
Dealing with Physical barriers
44. Difference between petroglyphs and pictograms.
Adaptors
Technical - formal - informal
Petroglyphs show pictures and pictograms tell stories.
Emblem - illustrators - regulators - adaptors
45. Steps in Communication
Hidden Style
Stimulus - motivation - encoding - code - decoding - feedback
Telecommunication
Verbal Communication
46. Types of frame of reference.
Monochromatic and Polychromatic
Dealing with Semantic Barrier
Technical - formal - informal
Moral Rights
47. Culture found in the east.
Sensing
Blind Style
Collectivist
Hearing
48. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Illustrators
Communication Ethics
Eye contact
Closed Style
49. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Social Distance
Cognitive and Affective
Communication
Communication Style
50. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Hidden Style
Evaluating
Intimate Space
Speech