Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






2. Protect people's fundamental or inalienable rights. (the golden rule)






3. Different behaviors which increase closeness - familiarity - and relationship.






4. Four barriers that keep us from listening.






5. Non-verbal communication is based on what two elements?






6. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






7. Most common conflict resolution for hidden style communicators.






8. Intentional movements/gestures that add to or clarify verbal meaning.






9. Increase our understanding and relate to the other sex differently.






10. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






11. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






12. Overcome them and keep them in check.






13. 4 styles of communication






14. Based on ideas - objective. Ideas are separate than the person.






15. Decide which parts of the message are worth remembering.






16. Touching- 18 inches: private use.






17. Rules are stated and known - but not the reasons.






18. Tone of voice






19. Non-verbal communication






20. Most common conflict resolution for open style communicators.






21. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






22. Movements/gestures that vary between cultures more than eye contact.






23. Create the greatest good for the greatest amount of people






24. 2nd choice conflict resolution for all types of communicators.






25. Non-verbal signals






26. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






27. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






28. The process of internalizing and heeding information.






29. Types of conflict resolution.






30. Develop your own opinion about the message (process)






31. Illustrations which represent a more abstract idea/concept.






32. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






33. Understanding listening stages






34. Types of conflict.






35. Time is a tool to be used in building/maintaining relationships.






36. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






37. Necessity - relativity - rationalization - self-deception - end goal - greed






38. 2 types of cultural differences






39. Culture found in the east.






40. Clarify meanings and sustaining conversation.






41. All intentional and unintentional messages that are not written - spoken - or sounded.






42. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






43. Lengths of personal space.






44. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






45. Ethical Rules






46. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






47. Rules and reasons for communication - known and easily stated.






48. Time is a resource to be rationed and controlled.






49. Intentional movements/gestures with a specific meaning.






50. Culture found in the west.