Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. People usually believe what they see over what they hear.






2. Understanding listening stages






3. Rules and reasons for communication - known and easily stated.






4. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






5. 4 styles of communication






6. Taking appropriate action on the message (feedback)






7. Habitual movements/gestures used in times of stress.






8. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






9. Views of time.






10. Create the greatest good for the greatest amount of people






11. All intentional and unintentional messages that are not written - spoken - or sounded.






12. Depends on the receiver; context matters.






13. Written or spoken word






14. Rules are stated and known - but not the reasons.






15. Movements/gestures that vary between cultures more than eye contact.






16. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






17. 12 feet +: Generally only for "speaker-listener" situations.






18. Choosing which stimulus to focus on (intake)






19. Time is a tool to be used in building/maintaining relationships.






20. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






21. Most common conflict resolution for hidden style communicators.






22. Self-control and focus on the message.






23. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






24. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






25. Different behaviors which increase closeness - familiarity - and relationship.






26. Provide fair and equal treatment for all individuals and groups involved.






27. Steps in Communication






28. Necessity - relativity - rationalization - self-deception - end goal - greed






29. Depends on the sender; words matter.






30. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






31. Ethical Rules






32. Universal - cross cultural non-verbal communication.






33. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






34. Your communication style is based on these two things.






35. The act of receiving information through the ears.






36. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






37. Most common conflict resolution for blind style communicators.






38. Based on ideas - objective. Ideas are separate than the person.






39. Types of conflict.






40. Four barriers that keep us from listening.






41. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






42. Difference between petroglyphs and pictograms.






43. Develop your own opinion about the message (process)






44. Protect people's fundamental or inalienable rights. (the golden rule)






45. 2 types of cultural differences






46. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






47. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






48. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






49. Touching- 18 inches: private use.






50. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.