Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Taking appropriate action on the message (feedback)






2. Most common conflict resolution for hidden style communicators.






3. Different behaviors which increase closeness - familiarity - and relationship.






4. Rules are stated and known - but not the reasons.






5. 2 types of cultural differences






6. Non-verbal communication






7. Assign meaning to the message (internalize)






8. Necessity - relativity - rationalization - self-deception - end goal - greed






9. Most common conflict resolution for closed style communicators.






10. Self-control and focus on the message.






11. Depends on the receiver; context matters.






12. Types of conflict resolution.






13. Create the greatest good for the greatest amount of people






14. Increase our understanding and relate to the other sex differently.






15. Trust is weak - members feel awkward and it becomes personal.






16. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






17. Written or spoken word






18. Ethical Rules






19. Rules and reasons for communication - known and easily stated.






20. Easy to communicate to society because the typical person would find them acceptable.






21. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






22. Based on ideas - objective. Ideas are separate than the person.






23. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






24. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






25. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






26. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






27. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






28. Types of frame of reference.






29. Ways to maintain effective relationships.






30. Clarify meanings and sustaining conversation.






31. 12 feet +: Generally only for "speaker-listener" situations.






32. The process of internalizing and heeding information.






33. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






34. Most common conflict resolution for open style communicators.






35. Most common conflict resolution for blind style communicators.






36. Intentional or unintentional movements/gestures that control the flow of conversation.






37. 4 styles of communication






38. Culture found in the east.






39. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






40. Overcome them and keep them in check.






41. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






42. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






43. Intentional movements/gestures with a specific meaning.






44. Decide which parts of the message are worth remembering.






45. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






46. Types of conflict.






47. Four barriers that keep us from listening.






48. Provide fair and equal treatment for all individuals and groups involved.






49. Lengths of personal space.






50. Major models of communication