Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Time is a resource to be rationed and controlled.






2. Written or spoken word






3. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






4. Intentional movements/gestures that add to or clarify verbal meaning.






5. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






6. Your communication style is based on these two things.






7. Most common conflict resolution for open style communicators.






8. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






9. Intentional movements/gestures with a specific meaning.






10. Self-control and focus on the message.






11. 2nd choice conflict resolution for all types of communicators.






12. Four barriers that keep us from listening.






13. Illustrations which represent a more abstract idea/concept.






14. Culture found in the west.






15. Different behaviors which increase closeness - familiarity - and relationship.






16. Tone of voice






17. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






18. All intentional and unintentional messages that are not written - spoken - or sounded.






19. Easy to communicate to society because the typical person would find them acceptable.






20. Rules are stated and known - but not the reasons.






21. Types of communication






22. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






23. Choosing which stimulus to focus on (intake)






24. Most common conflict resolution for blind style communicators.






25. Major models of communication






26. Types of conflict resolution.






27. Ways to maintain effective relationships.






28. Trust is weak - members feel awkward and it becomes personal.






29. Rules and reasons for communication - known and easily stated.






30. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






31. The act of receiving information through the ears.






32. Universal - cross cultural non-verbal communication.






33. Non-verbal signals






34. Create the greatest good for the greatest amount of people






35. Most common conflict resolution for hidden style communicators.






36. Non-verbal communication is based on what two elements?






37. Increase our understanding and relate to the other sex differently.






38. Understanding listening stages






39. Based on ideas - objective. Ideas are separate than the person.






40. Depends on the sender; words matter.






41. Non-verbal communication






42. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






43. 12 feet +: Generally only for "speaker-listener" situations.






44. Difference between petroglyphs and pictograms.






45. Steps in Communication






46. Types of frame of reference.






47. Culture found in the east.






48. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






49. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






50. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.