Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Types of communication






2. Steps in Communication






3. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






4. 2 types of cultural differences






5. People usually believe what they see over what they hear.






6. Develop your own opinion about the message (process)






7. Most common conflict resolution for closed style communicators.






8. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






9. Types of conflict.






10. Your communication style is based on these two things.






11. Movements/gestures that vary between cultures more than eye contact.






12. Rules and reasons for communication - known and easily stated.






13. 12 feet +: Generally only for "speaker-listener" situations.






14. Understanding listening stages






15. Difference between petroglyphs and pictograms.






16. Different behaviors which increase closeness - familiarity - and relationship.






17. Actions - gestures - appearance - etc.






18. Most common conflict resolution for hidden style communicators.






19. Protect people's fundamental or inalienable rights. (the golden rule)






20. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






21. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






22. Culture found in the east.






23. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






24. Trust is weak - members feel awkward and it becomes personal.






25. 4 styles of communication






26. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






27. Clarify meanings and sustaining conversation.






28. Ethical Rules






29. Lengths of personal space.






30. Tone of voice






31. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






32. All intentional and unintentional messages that are not written - spoken - or sounded.






33. Overcome them and keep them in check.






34. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






35. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






36. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






37. Types of conflict resolution.






38. Habitual movements/gestures used in times of stress.






39. Most common conflict resolution for open style communicators.






40. Non-verbal signals






41. Assign meaning to the message (internalize)






42. Views of time.






43. Written or spoken word






44. Touching- 18 inches: private use.






45. Intentional or unintentional movements/gestures that control the flow of conversation.






46. Major models of communication






47. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






48. Easy to communicate to society because the typical person would find them acceptable.






49. 18 inches- 4 feet: close friends/colleagues.






50. Time is a tool to be used in building/maintaining relationships.