Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Major models of communication






2. Habitual movements/gestures used in times of stress.






3. Non-verbal communication






4. Depends on the receiver; context matters.






5. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






6. Written or spoken word






7. Culture found in the west.






8. Choosing which stimulus to focus on (intake)






9. Different behaviors which increase closeness - familiarity - and relationship.






10. Touching- 18 inches: private use.






11. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






12. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






13. Trust is weak - members feel awkward and it becomes personal.






14. Increase our understanding and relate to the other sex differently.






15. Ways to maintain effective relationships.






16. Four barriers that keep us from listening.






17. Steps in Communication






18. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






19. Overcome them and keep them in check.






20. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






21. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






22. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






23. Non-verbal signals






24. 18 inches- 4 feet: close friends/colleagues.






25. 2 types of cultural differences






26. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






27. Illustrations which represent a more abstract idea/concept.






28. Ethical Rules






29. 2nd choice conflict resolution for all types of communicators.






30. Most common conflict resolution for blind style communicators.






31. Difference between petroglyphs and pictograms.






32. All intentional and unintentional messages that are not written - spoken - or sounded.






33. Tone of voice






34. Culture found in the east.






35. Based on ideas - objective. Ideas are separate than the person.






36. Lengths of personal space.






37. Intentional movements/gestures that add to or clarify verbal meaning.






38. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






39. Most common conflict resolution for hidden style communicators.






40. Protect people's fundamental or inalienable rights. (the golden rule)






41. Views of time.






42. Types of conflict resolution.






43. Movements/gestures that vary between cultures more than eye contact.






44. Understanding listening stages






45. Non-verbal communication is based on what two elements?






46. Rules and reasons for communication - known and easily stated.






47. Types of frame of reference.






48. Develop your own opinion about the message (process)






49. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






50. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.