Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Difference between petroglyphs and pictograms.






2. Written or spoken word






3. Assign meaning to the message (internalize)






4. Non-verbal signals






5. All intentional and unintentional messages that are not written - spoken - or sounded.






6. Your communication style is based on these two things.






7. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






8. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






9. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






10. Habitual movements/gestures used in times of stress.






11. Time is a tool to be used in building/maintaining relationships.






12. Time is a resource to be rationed and controlled.






13. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






14. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






15. Types of frame of reference.






16. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






17. 12 feet +: Generally only for "speaker-listener" situations.






18. Intentional movements/gestures that add to or clarify verbal meaning.






19. Most common conflict resolution for open style communicators.






20. Intentional movements/gestures with a specific meaning.






21. 2nd choice conflict resolution for all types of communicators.






22. Ethical Rules






23. Illustrations which represent a more abstract idea/concept.






24. Self-control and focus on the message.






25. Clarify meanings and sustaining conversation.






26. The act of receiving information through the ears.






27. Easy to communicate to society because the typical person would find them acceptable.






28. Intentional or unintentional movements/gestures that control the flow of conversation.






29. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






30. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






31. Trust is weak - members feel awkward and it becomes personal.






32. Based on ideas - objective. Ideas are separate than the person.






33. Types of communication






34. Develop your own opinion about the message (process)






35. Universal - cross cultural non-verbal communication.






36. Culture found in the east.






37. Touching- 18 inches: private use.






38. 2 types of cultural differences






39. Rules are stated and known - but not the reasons.






40. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






41. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






42. Views of time.






43. Most common conflict resolution for hidden style communicators.






44. Protect people's fundamental or inalienable rights. (the golden rule)






45. Tone of voice






46. Actions - gestures - appearance - etc.






47. Non-verbal communication is based on what two elements?






48. 18 inches- 4 feet: close friends/colleagues.






49. Types of conflict.






50. Lengths of personal space.