Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Lengths of personal space.






2. Trust is weak - members feel awkward and it becomes personal.






3. Based on ideas - objective. Ideas are separate than the person.






4. Self-control and focus on the message.






5. The process of internalizing and heeding information.






6. Most common conflict resolution for blind style communicators.






7. All intentional and unintentional messages that are not written - spoken - or sounded.






8. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






9. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






10. Taking appropriate action on the message (feedback)






11. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






12. Movements/gestures that vary between cultures more than eye contact.






13. Difference between petroglyphs and pictograms.






14. People usually believe what they see over what they hear.






15. Different behaviors which increase closeness - familiarity - and relationship.






16. Rules and reasons for communication - known and easily stated.






17. Non-verbal signals






18. Clarify meanings and sustaining conversation.






19. Four barriers that keep us from listening.






20. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






21. Provide fair and equal treatment for all individuals and groups involved.






22. Views of time.






23. Written or spoken word






24. 12 feet +: Generally only for "speaker-listener" situations.






25. Habitual movements/gestures used in times of stress.






26. 2 types of cultural differences






27. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






28. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






29. Intentional movements/gestures with a specific meaning.






30. Universal - cross cultural non-verbal communication.






31. Choosing which stimulus to focus on (intake)






32. Understanding listening stages






33. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






34. Overcome them and keep them in check.






35. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






36. Types of communication






37. Depends on the sender; words matter.






38. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






39. Ways to maintain effective relationships.






40. Types of frame of reference.






41. Rules are stated and known - but not the reasons.






42. Steps in Communication






43. Culture found in the east.






44. Time is a resource to be rationed and controlled.






45. Necessity - relativity - rationalization - self-deception - end goal - greed






46. Create the greatest good for the greatest amount of people






47. Intentional movements/gestures that add to or clarify verbal meaning.






48. Major models of communication






49. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






50. 4 styles of communication