Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Most common conflict resolution for hidden style communicators.






2. Intentional movements/gestures with a specific meaning.






3. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






4. 4 styles of communication






5. Types of conflict resolution.






6. Protect people's fundamental or inalienable rights. (the golden rule)






7. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






8. Four barriers that keep us from listening.






9. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






10. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






11. Overcome them and keep them in check.






12. Time is a tool to be used in building/maintaining relationships.






13. Time is a resource to be rationed and controlled.






14. Major models of communication






15. Choosing which stimulus to focus on (intake)






16. All intentional and unintentional messages that are not written - spoken - or sounded.






17. Movements/gestures that vary between cultures more than eye contact.






18. Different behaviors which increase closeness - familiarity - and relationship.






19. Depends on the sender; words matter.






20. Your communication style is based on these two things.






21. Create the greatest good for the greatest amount of people






22. Based on ideas - objective. Ideas are separate than the person.






23. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






24. Most common conflict resolution for blind style communicators.






25. Depends on the receiver; context matters.






26. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






27. Rules are stated and known - but not the reasons.






28. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






29. Ethical Rules






30. Non-verbal signals






31. Easy to communicate to society because the typical person would find them acceptable.






32. Steps in Communication






33. Understanding listening stages






34. Most common conflict resolution for closed style communicators.






35. 2 types of cultural differences






36. Culture found in the west.






37. Types of conflict.






38. Lengths of personal space.






39. Most common conflict resolution for open style communicators.






40. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






41. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






42. Intentional movements/gestures that add to or clarify verbal meaning.






43. Actions - gestures - appearance - etc.






44. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






45. Taking appropriate action on the message (feedback)






46. The process of internalizing and heeding information.






47. Non-verbal communication is based on what two elements?






48. Rules and reasons for communication - known and easily stated.






49. The act of receiving information through the ears.






50. Non-verbal communication