Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






2. Touching- 18 inches: private use.






3. Illustrations which represent a more abstract idea/concept.






4. Choosing which stimulus to focus on (intake)






5. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






6. Clarify meanings and sustaining conversation.






7. Ways to maintain effective relationships.






8. Culture found in the west.






9. The act of receiving information through the ears.






10. Intentional or unintentional movements/gestures that control the flow of conversation.






11. 18 inches- 4 feet: close friends/colleagues.






12. Rules are stated and known - but not the reasons.






13. Rules and reasons for communication - known and easily stated.






14. Ethical Rules






15. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






16. Time is a resource to be rationed and controlled.






17. Types of frame of reference.






18. Develop your own opinion about the message (process)






19. Steps in Communication






20. Easy to communicate to society because the typical person would find them acceptable.






21. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






22. Depends on the receiver; context matters.






23. Intentional movements/gestures that add to or clarify verbal meaning.






24. People usually believe what they see over what they hear.






25. 4 styles of communication






26. Non-verbal communication is based on what two elements?






27. Views of time.






28. Self-control and focus on the message.






29. Depends on the sender; words matter.






30. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






31. Decide which parts of the message are worth remembering.






32. Taking appropriate action on the message (feedback)






33. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






34. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






35. Most common conflict resolution for hidden style communicators.






36. Intentional movements/gestures with a specific meaning.






37. Non-verbal signals






38. Protect people's fundamental or inalienable rights. (the golden rule)






39. Major models of communication






40. Difference between petroglyphs and pictograms.






41. Most common conflict resolution for closed style communicators.






42. Actions - gestures - appearance - etc.






43. Provide fair and equal treatment for all individuals and groups involved.






44. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






45. Culture found in the east.






46. Create the greatest good for the greatest amount of people






47. 2nd choice conflict resolution for all types of communicators.






48. Necessity - relativity - rationalization - self-deception - end goal - greed






49. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






50. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.