Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Easy to communicate to society because the typical person would find them acceptable.






2. Types of conflict.






3. Different behaviors which increase closeness - familiarity - and relationship.






4. Choosing which stimulus to focus on (intake)






5. Habitual movements/gestures used in times of stress.






6. Non-verbal communication is based on what two elements?






7. Universal - cross cultural non-verbal communication.






8. Your communication style is based on these two things.






9. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






10. Rules are stated and known - but not the reasons.






11. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






12. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






13. 18 inches- 4 feet: close friends/colleagues.






14. Ethical Rules






15. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






16. Tone of voice






17. Self-control and focus on the message.






18. Intentional movements/gestures that add to or clarify verbal meaning.






19. Actions - gestures - appearance - etc.






20. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






21. Time is a tool to be used in building/maintaining relationships.






22. Views of time.






23. People usually believe what they see over what they hear.






24. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






25. Types of conflict resolution.






26. Most common conflict resolution for closed style communicators.






27. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






28. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






29. 12 feet +: Generally only for "speaker-listener" situations.






30. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






31. Types of frame of reference.






32. Time is a resource to be rationed and controlled.






33. Non-verbal communication






34. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






35. Culture found in the east.






36. Rules and reasons for communication - known and easily stated.






37. Clarify meanings and sustaining conversation.






38. Difference between petroglyphs and pictograms.






39. Movements/gestures that vary between cultures more than eye contact.






40. 4 styles of communication






41. Depends on the receiver; context matters.






42. Major models of communication






43. Intentional or unintentional movements/gestures that control the flow of conversation.






44. Intentional movements/gestures with a specific meaning.






45. 2nd choice conflict resolution for all types of communicators.






46. Based on ideas - objective. Ideas are separate than the person.






47. Understanding listening stages






48. Decide which parts of the message are worth remembering.






49. Steps in Communication






50. Assign meaning to the message (internalize)







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Can you answer 50 questions in 15 minutes?


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