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Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. All intentional and unintentional messages that are not written - spoken - or sounded.
Communication Ethics
Facial expressions
Non-verbal communication
Dealing with Semantic Barrier
2. Tone of voice
Writing
Vocal Communication
Hand gestures - posture - clothing - time - etc.
Ideograms
3. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Dealing with Physical barriers
Hearing
Open Style
Ambiguous Words
4. Actions - gestures - appearance - etc.
Feedback and disclosure
Individualistic vs. collectivist - low context vs. high contex
Visual Communication
Polychromatic View
5. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Physical - Personal - Semantic - Gender
Non-verbal communication
verbal - vocal - visual
Blind Style
6. Steps in Communication
Communication Style
Social Distance
Stimulus - motivation - encoding - code - decoding - feedback
Non-verbal communication
7. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Interpreting
Speech
Sensing - interpreting - evaluating - responding - remembering.
Cognitive and Affective
8. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Informal
Social Distance
Eye contact
Public Distance
9. Intentional movements/gestures that add to or clarify verbal meaning.
Illustrators
Verbal Communication
Sensing - interpreting - evaluating - responding - remembering.
Polychromatic View
10. Four barriers that keep us from listening.
Ideograms
Closed - blind - hidden - open
Polychromatic View
Physical - Personal - Semantic - Gender
11. Types of communication
Eye contact
verbal - vocal - visual
Remembering
Evaluating
12. Most common conflict resolution for blind style communicators.
Competing
Dealing with Personal barriers
Individualistic vs. collectivist - low context vs. high contex
Facial expressions
13. Decide which parts of the message are worth remembering.
Remembering
High Context
Utilitarian - moral rights - justice - practical
Hidden Style
14. Most common conflict resolution for open style communicators.
Intimate - personal - social - public
Collaborating
Unethical traps
verbal - vocal - visual
15. Major models of communication
Collectivist
Traditional - human relations - human resources - systems/contingency - transformational
Polychromatic View
Visual Communication
16. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Writing
Intimate - personal - social - public
Active Listening
Intimate Space
17. Types of conflict.
Technical
Cave Paintings
Justice
Cognitive and Affective
18. 2nd choice conflict resolution for all types of communicators.
Accommodating
Pictograms
Communication
Compromising
19. Self-control and focus on the message.
Dealing with Physical barriers
Petroglyphs
Hand gestures - posture - clothing - time - etc.
Affective Conflict
20. Culture found in the east.
Personal Space
Intimate - personal - social - public
Closed - blind - hidden - open
Collectivist
21. Types of frame of reference.
Technical - formal - informal
Petroglyphs
Dealing with Semantic Barrier
verbal - vocal - visual
22. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Responding
Informal
Communication Style
Practical
23. Necessity - relativity - rationalization - self-deception - end goal - greed
Hand gestures - posture - clothing - time - etc.
Individualistic
Unethical traps
Hidden Style
24. 12 feet +: Generally only for "speaker-listener" situations.
Ideograms
Public Distance
Technical - formal - informal
Utilitarian - moral rights - justice - practical
25. Assign meaning to the message (internalize)
Physical Enviroment
Interpreting
Regulators
Unethical traps
26. Develop your own opinion about the message (process)
Petroglyphs show pictures and pictograms tell stories.
Intimate Space
70% of all communication
Evaluating
27. Difference between petroglyphs and pictograms.
Blind Style
Petroglyphs show pictures and pictograms tell stories.
Frame of reference and cultural background
Verbal Communication
28. 4 styles of communication
Pictograms
Feedback and disclosure
Informal
Closed - blind - hidden - open
29. Protect people's fundamental or inalienable rights. (the golden rule)
Public Distance
Moral Rights
70% of all communication
Low Context
30. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Social Distance
verbal - vocal - visual
Physical Enviroment
Illustrators
31. Increase our understanding and relate to the other sex differently.
Hand gestures - posture - clothing - time - etc.
Stimulus - motivation - encoding - code - decoding - feedback
Dealing with Gender Barrier
Informal
32. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Interpreting
Collectivist
Physical Enviroment
Dealing with Personal barriers
33. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Hearing
Communication Ethics
Immediacy Behaviors
Pictograms
34. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Telecommunication
Cave Paintings
Petroglyphs show pictures and pictograms tell stories.
Hidden Style
35. Choosing which stimulus to focus on (intake)
Polychromatic View
Regulators
Remembering
Sensing
36. Intentional movements/gestures with a specific meaning.
Emblem
Visual Communication
Polychromatic View
Hidden Style
37. Intentional or unintentional movements/gestures that control the flow of conversation.
Communication
Emblem
Regulators
Personal Space
38. The act of receiving information through the ears.
Hearing
Informal
Monochromatic and Polychromatic
Illustrators
39. Non-verbal communication
70% of all communication
Utilitarian - moral rights - justice - practical
Communication Ethics
Ambiguous Words
40. Illustrations which represent a more abstract idea/concept.
Ideograms
Cognitive and Affective
Technical - formal - informal
Non-verbal communication
41. Rules are stated and known - but not the reasons.
Visual Communication
Formal
Closed Style
Listening
42. Time is a tool to be used in building/maintaining relationships.
Sensing - interpreting - evaluating - responding - remembering.
Polychromatic View
Remembering
Responding
43. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Traditional - human relations - human resources - systems/contingency - transformational
Non-verbal communication
Hidden Style
Verbal Communication
44. 18 inches- 4 feet: close friends/colleagues.
Verbal Communication
Accommodating
Regulators
Personal Space
45. Depends on the sender; words matter.
Speech
Evaluating
Low Context
Accommodating
46. Based on ideas - objective. Ideas are separate than the person.
Informal
Facial expressions
Sensing - interpreting - evaluating - responding - remembering.
Cognitive Conflict
47. The process of internalizing and heeding information.
Listening
Dealing with Personal barriers
Low Context
Technical
48. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Stimulus - motivation - encoding - code - decoding - feedback
Individualistic vs. collectivist - low context vs. high contex
Petroglyphs
Speech
49. People usually believe what they see over what they hear.
Ambiguous Words
Evaluating
Accommodating
Listening
50. Depends on the receiver; context matters.
Cognitive Conflict
verbal - vocal - visual
Monochromatic and Polychromatic
High Context
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