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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Non-verbal signals
Hand gestures - posture - clothing - time - etc.
Expectations - teamwork - trust
Individualistic
Physical - Personal - Semantic - Gender
2. Culture found in the east.
Communication Ethics
Ambiguous Words
Collectivist
Cognitive Conflict
3. Decide which parts of the message are worth remembering.
Cognitive Conflict
Evaluating
Compromising
Remembering
4. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Communication
Monochromatic and Polychromatic
Open Style
verbal - vocal - visual
5. Ways to maintain effective relationships.
Dealing with Semantic Barrier
Expectations - teamwork - trust
Collectivist
Regulators
6. Self-control and focus on the message.
Adaptors
Dealing with Physical barriers
Avoiding - accommodating - compromising - competing - collaborating.
Technical - formal - informal
7. Choosing which stimulus to focus on (intake)
Collectivist
Intimate Space
Sensing
Individualistic
8. Non-verbal communication is based on what two elements?
Frame of reference and cultural background
Hand gestures - posture - clothing - time - etc.
Visual Communication
Cave Paintings
9. Ethical Rules
Utilitarian - moral rights - justice - practical
Dealing with Semantic Barrier
Compromising
Interpreting
10. Intentional or unintentional movements/gestures that control the flow of conversation.
Evaluating
Regulators
Responding
verbal - vocal - visual
11. Create the greatest good for the greatest amount of people
Utilitarian
Expectations - teamwork - trust
Public Distance
Ideograms
12. 4 styles of communication
70% of all communication
Communication Style
Utilitarian - moral rights - justice - practical
Closed - blind - hidden - open
13. Culture found in the west.
Petroglyphs
Individualistic
Individualistic vs. collectivist - low context vs. high contex
Cognitive Conflict
14. Most common conflict resolution for open style communicators.
Responding
Moral Rights
Open Style
Collaborating
15. Necessity - relativity - rationalization - self-deception - end goal - greed
Justice
Writing
Competing
Unethical traps
16. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Remembering
Blind Style
Petroglyphs
Moral Rights
17. Taking appropriate action on the message (feedback)
Petroglyphs show pictures and pictograms tell stories.
Formal
Responding
Speech
18. Most common conflict resolution for hidden style communicators.
Ideograms
Accommodating
Blind Style
Cognitive and Affective
19. 2 types of cultural differences
Sensing
Emblem
Individualistic vs. collectivist - low context vs. high contex
Closed - blind - hidden - open
20. Trust is weak - members feel awkward and it becomes personal.
Competing
Cognitive Conflict
Feedback and disclosure
Affective Conflict
21. Most common conflict resolution for closed style communicators.
Physical - Personal - Semantic - Gender
Ambiguous Words
Avoiding
Utilitarian
22. Lengths of personal space.
Eye contact
Hand gestures - posture - clothing - time - etc.
Hearing
Intimate - personal - social - public
23. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Dealing with Gender Barrier
Writing
Cave Paintings
Technical
24. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Technical - formal - informal
Telecommunication
Stimulus - motivation - encoding - code - decoding - feedback
Hidden Style
25. Based on ideas - objective. Ideas are separate than the person.
Cognitive Conflict
Monochromatic and Polychromatic
Active Listening
Formal
26. Your communication style is based on these two things.
Formal
Feedback and disclosure
Active Listening
Stimulus - motivation - encoding - code - decoding - feedback
27. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Cognitive and Affective
Frame of reference and cultural background
Compromising
Eye contact
28. Increase our understanding and relate to the other sex differently.
Visual Communication
Dealing with Gender Barrier
Intimate - personal - social - public
verbal - vocal - visual
29. The act of receiving information through the ears.
Cognitive Conflict
Hearing
Petroglyphs show pictures and pictograms tell stories.
Utilitarian
30. Tone of voice
Formal
Responding
Immediacy Behaviors
Vocal Communication
31. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Collectivist
Individualistic vs. collectivist - low context vs. high contex
Petroglyphs
Pictograms
32. Rules are stated and known - but not the reasons.
Hearing
Formal
Individualistic vs. collectivist - low context vs. high contex
Feedback and disclosure
33. All intentional and unintentional messages that are not written - spoken - or sounded.
Individualistic vs. collectivist - low context vs. high contex
Non-verbal communication
Facial expressions
Hearing
34. Actions - gestures - appearance - etc.
Blind Style
Hearing
Visual Communication
Illustrators
35. Types of conflict resolution.
Ambiguous Words
Utilitarian - moral rights - justice - practical
Physical Enviroment
Avoiding - accommodating - compromising - competing - collaborating.
36. Protect people's fundamental or inalienable rights. (the golden rule)
Dealing with Physical barriers
Moral Rights
Unethical traps
Stimulus - motivation - encoding - code - decoding - feedback
37. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Emblem
Unethical traps
Informal
Affective Conflict
38. 2nd choice conflict resolution for all types of communicators.
70% of all communication
Blind Style
Compromising
Accommodating
39. Illustrations which represent a more abstract idea/concept.
Communication
Utilitarian
Hearing
Ideograms
40. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Evaluating
Emblem
Closed Style
Communication Ethics
41. Universal - cross cultural non-verbal communication.
Facial expressions
Physical Enviroment
Responding
Utilitarian - moral rights - justice - practical
42. Intentional movements/gestures with a specific meaning.
Vocal Communication
Visual Communication
Verbal Communication
Emblem
43. Most common conflict resolution for blind style communicators.
Frame of reference and cultural background
Monochromatic View
Stimulus - motivation - encoding - code - decoding - feedback
Competing
44. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Social Distance
Formal
Moral Rights
Individualistic vs. collectivist - low context vs. high contex
45. Types of conflict.
Avoiding - accommodating - compromising - competing - collaborating.
Cognitive and Affective
Hand gestures - posture - clothing - time - etc.
Listening
46. Major models of communication
Interpreting
Traditional - human relations - human resources - systems/contingency - transformational
Petroglyphs
Personal Space
47. Movements/gestures that vary between cultures more than eye contact.
Immediacy Behaviors
Cognitive Conflict
Emblem - illustrators - regulators - adaptors
Public Distance
48. Four barriers that keep us from listening.
Moral Rights
Stimulus - motivation - encoding - code - decoding - feedback
Visual Communication
Physical - Personal - Semantic - Gender
49. Difference between petroglyphs and pictograms.
Communication Style
Closed - blind - hidden - open
Petroglyphs show pictures and pictograms tell stories.
Affective Conflict
50. The process of internalizing and heeding information.
Closed - blind - hidden - open
Monochromatic and Polychromatic
Listening
Evaluating