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Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






2. Non-verbal signals






3. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






4. Protect people's fundamental or inalienable rights. (the golden rule)






5. Time is a tool to be used in building/maintaining relationships.






6. Four barriers that keep us from listening.






7. Actions - gestures - appearance - etc.






8. Depends on the receiver; context matters.






9. Overcome them and keep them in check.






10. 18 inches- 4 feet: close friends/colleagues.






11. Types of communication






12. Different behaviors which increase closeness - familiarity - and relationship.






13. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






14. Non-verbal communication






15. Rules are stated and known - but not the reasons.






16. Taking appropriate action on the message (feedback)






17. Habitual movements/gestures used in times of stress.






18. Clarify meanings and sustaining conversation.






19. Ethical Rules






20. People usually believe what they see over what they hear.






21. The process of internalizing and heeding information.






22. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






23. All intentional and unintentional messages that are not written - spoken - or sounded.






24. Depends on the sender; words matter.






25. Written or spoken word






26. Intentional movements/gestures that add to or clarify verbal meaning.






27. Non-verbal communication is based on what two elements?






28. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






29. Choosing which stimulus to focus on (intake)






30. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






31. Ways to maintain effective relationships.






32. Intentional movements/gestures with a specific meaning.






33. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






34. Decide which parts of the message are worth remembering.






35. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






36. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






37. Most common conflict resolution for closed style communicators.






38. Intentional or unintentional movements/gestures that control the flow of conversation.






39. 2nd choice conflict resolution for all types of communicators.






40. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






41. Self-control and focus on the message.






42. Your communication style is based on these two things.






43. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






44. Based on ideas - objective. Ideas are separate than the person.






45. Touching- 18 inches: private use.






46. Most common conflict resolution for open style communicators.






47. Movements/gestures that vary between cultures more than eye contact.






48. Create the greatest good for the greatest amount of people






49. Provide fair and equal treatment for all individuals and groups involved.






50. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






Can you answer 50 questions in 15 minutes?



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