Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






2. Tone of voice






3. Intentional movements/gestures that add to or clarify verbal meaning.






4. Understanding listening stages






5. Develop your own opinion about the message (process)






6. Most common conflict resolution for blind style communicators.






7. 4 styles of communication






8. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






9. Views of time.






10. Overcome them and keep them in check.






11. Rules are stated and known - but not the reasons.






12. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






13. Your communication style is based on these two things.






14. Depends on the sender; words matter.






15. Types of conflict resolution.






16. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






17. 2nd choice conflict resolution for all types of communicators.






18. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






19. Create the greatest good for the greatest amount of people






20. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






21. Non-verbal communication is based on what two elements?






22. Types of communication






23. Time is a tool to be used in building/maintaining relationships.






24. Non-verbal signals






25. Clarify meanings and sustaining conversation.






26. Movements/gestures that vary between cultures more than eye contact.






27. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






28. Types of frame of reference.






29. People usually believe what they see over what they hear.






30. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






31. Four barriers that keep us from listening.






32. Protect people's fundamental or inalienable rights. (the golden rule)






33. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






34. Written or spoken word






35. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






36. Provide fair and equal treatment for all individuals and groups involved.






37. Lengths of personal space.






38. Self-control and focus on the message.






39. Habitual movements/gestures used in times of stress.






40. 2 types of cultural differences






41. Necessity - relativity - rationalization - self-deception - end goal - greed






42. Decide which parts of the message are worth remembering.






43. Non-verbal communication






44. All intentional and unintentional messages that are not written - spoken - or sounded.






45. Ethical Rules






46. Types of conflict.






47. Steps in Communication






48. Universal - cross cultural non-verbal communication.






49. Culture found in the east.






50. Culture found in the west.