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Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Hand gestures - posture - clothing - time - etc.
Physical Enviroment
Collaborating
Avoiding
2. Non-verbal signals
Open Style
Pictograms
Intimate Space
Hand gestures - posture - clothing - time - etc.
3. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Petroglyphs show pictures and pictograms tell stories.
Stimulus - motivation - encoding - code - decoding - feedback
Social Distance
Dealing with Semantic Barrier
4. Protect people's fundamental or inalienable rights. (the golden rule)
Sensing
Hidden Style
Immediacy Behaviors
Moral Rights
5. Time is a tool to be used in building/maintaining relationships.
Polychromatic View
Evaluating
Illustrators
Closed Style
6. Four barriers that keep us from listening.
Personal Space
Technical - formal - informal
Physical - Personal - Semantic - Gender
Remembering
7. Actions - gestures - appearance - etc.
Visual Communication
Remembering
Technical - formal - informal
Petroglyphs
8. Depends on the receiver; context matters.
Responding
Petroglyphs
High Context
Technical - formal - informal
9. Overcome them and keep them in check.
Closed - blind - hidden - open
Visual Communication
Responding
Dealing with Personal barriers
10. 18 inches- 4 feet: close friends/colleagues.
Feedback and disclosure
Personal Space
Informal
Physical Enviroment
11. Types of communication
Sensing
Communication Ethics
verbal - vocal - visual
Compromising
12. Different behaviors which increase closeness - familiarity - and relationship.
Justice
Immediacy Behaviors
Frame of reference and cultural background
Cave Paintings
13. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Affective Conflict
Communication Style
Blind Style
Utilitarian
14. Non-verbal communication
Utilitarian
Closed - blind - hidden - open
70% of all communication
Traditional - human relations - human resources - systems/contingency - transformational
15. Rules are stated and known - but not the reasons.
Intimate - personal - social - public
Blind Style
Formal
Physical Enviroment
16. Taking appropriate action on the message (feedback)
Technical - formal - informal
Affective Conflict
Responding
Visual Communication
17. Habitual movements/gestures used in times of stress.
Closed - blind - hidden - open
Physical - Personal - Semantic - Gender
Cognitive Conflict
Adaptors
18. Clarify meanings and sustaining conversation.
Expectations - teamwork - trust
Dealing with Semantic Barrier
High Context
Personal Space
19. Ethical Rules
Utilitarian - moral rights - justice - practical
Evaluating
Communication Style
Sensing - interpreting - evaluating - responding - remembering.
20. People usually believe what they see over what they hear.
Ambiguous Words
Individualistic
Immediacy Behaviors
Practical
21. The process of internalizing and heeding information.
Listening
Low Context
Compromising
Illustrators
22. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Open Style
Sensing - interpreting - evaluating - responding - remembering.
Evaluating
Verbal Communication
23. All intentional and unintentional messages that are not written - spoken - or sounded.
Cave Paintings
Non-verbal communication
Unethical traps
Illustrators
24. Depends on the sender; words matter.
Writing
Frame of reference and cultural background
Low Context
Communication Ethics
25. Written or spoken word
Moral Rights
Ambiguous Words
Verbal Communication
verbal - vocal - visual
26. Intentional movements/gestures that add to or clarify verbal meaning.
Moral Rights
Avoiding
Hidden Style
Illustrators
27. Non-verbal communication is based on what two elements?
Expectations - teamwork - trust
Low Context
Frame of reference and cultural background
Dealing with Gender Barrier
28. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Petroglyphs
Stimulus - motivation - encoding - code - decoding - feedback
Communication
Practical
29. Choosing which stimulus to focus on (intake)
Emblem - illustrators - regulators - adaptors
Intimate Space
Sensing
Physical - Personal - Semantic - Gender
30. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Justice
Feedback and disclosure
Informal
Traditional - human relations - human resources - systems/contingency - transformational
31. Ways to maintain effective relationships.
Dealing with Personal barriers
Expectations - teamwork - trust
Avoiding - accommodating - compromising - competing - collaborating.
Individualistic vs. collectivist - low context vs. high contex
32. Intentional movements/gestures with a specific meaning.
Intimate Space
Verbal Communication
Eye contact
Emblem
33. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Adaptors
Pictograms
Visual Communication
Communication
34. Decide which parts of the message are worth remembering.
Remembering
Monochromatic View
High Context
Hearing
35. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Blind Style
Formal
Regulators
Responding
36. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Active Listening
Emblem - illustrators - regulators - adaptors
Cave Paintings
Sensing
37. Most common conflict resolution for closed style communicators.
Avoiding
Utilitarian
Adaptors
Petroglyphs show pictures and pictograms tell stories.
38. Intentional or unintentional movements/gestures that control the flow of conversation.
Regulators
Emblem - illustrators - regulators - adaptors
Hand gestures - posture - clothing - time - etc.
Informal
39. 2nd choice conflict resolution for all types of communicators.
Cognitive Conflict
Compromising
Collectivist
Hand gestures - posture - clothing - time - etc.
40. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Emblem
Individualistic
Eye contact
Hearing
41. Self-control and focus on the message.
Dealing with Physical barriers
Affective Conflict
Utilitarian - moral rights - justice - practical
Eye contact
42. Your communication style is based on these two things.
Hearing
Feedback and disclosure
Cave Paintings
Emblem - illustrators - regulators - adaptors
43. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Expectations - teamwork - trust
Adaptors
Intimate Space
Active Listening
44. Based on ideas - objective. Ideas are separate than the person.
Dealing with Physical barriers
Social Distance
Cognitive Conflict
Feedback and disclosure
45. Touching- 18 inches: private use.
Ambiguous Words
Affective Conflict
Cognitive Conflict
Intimate Space
46. Most common conflict resolution for open style communicators.
Technical - formal - informal
Informal
Verbal Communication
Collaborating
47. Movements/gestures that vary between cultures more than eye contact.
Emblem - illustrators - regulators - adaptors
Dealing with Gender Barrier
Facial expressions
Affective Conflict
48. Create the greatest good for the greatest amount of people
Eye contact
Facial expressions
Competing
Utilitarian
49. Provide fair and equal treatment for all individuals and groups involved.
Justice
Sensing
Monochromatic View
Facial expressions
50. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Dealing with Personal barriers
Communication Ethics
Non-verbal communication
Technical
Can you answer 50 questions in 15 minutes?
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