Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






2. Provide fair and equal treatment for all individuals and groups involved.






3. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






4. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






5. Develop your own opinion about the message (process)






6. Rules and reasons for communication - known and easily stated.






7. 4 styles of communication






8. Clarify meanings and sustaining conversation.






9. Types of conflict resolution.






10. Non-verbal communication is based on what two elements?






11. Ways to maintain effective relationships.






12. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






13. Different behaviors which increase closeness - familiarity - and relationship.






14. Universal - cross cultural non-verbal communication.






15. Assign meaning to the message (internalize)






16. Intentional movements/gestures with a specific meaning.






17. Movements/gestures that vary between cultures more than eye contact.






18. Illustrations which represent a more abstract idea/concept.






19. Actions - gestures - appearance - etc.






20. Overcome them and keep them in check.






21. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






22. Rules are stated and known - but not the reasons.






23. Views of time.






24. Lengths of personal space.






25. Intentional or unintentional movements/gestures that control the flow of conversation.






26. Necessity - relativity - rationalization - self-deception - end goal - greed






27. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






28. Intentional movements/gestures that add to or clarify verbal meaning.






29. The act of receiving information through the ears.






30. Culture found in the east.






31. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






32. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






33. Depends on the receiver; context matters.






34. Easy to communicate to society because the typical person would find them acceptable.






35. Your communication style is based on these two things.






36. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






37. Most common conflict resolution for open style communicators.






38. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






39. Steps in Communication






40. Non-verbal signals






41. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






42. Culture found in the west.






43. Depends on the sender; words matter.






44. Increase our understanding and relate to the other sex differently.






45. People usually believe what they see over what they hear.






46. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






47. 18 inches- 4 feet: close friends/colleagues.






48. Ethical Rules






49. Most common conflict resolution for closed style communicators.






50. The process of internalizing and heeding information.