Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






2. Steps in Communication






3. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






4. 4 styles of communication






5. Based on ideas - objective. Ideas are separate than the person.






6. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






7. The act of receiving information through the ears.






8. Provide fair and equal treatment for all individuals and groups involved.






9. Written or spoken word






10. Illustrations which represent a more abstract idea/concept.






11. Ethical Rules






12. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






13. Develop your own opinion about the message (process)






14. Assign meaning to the message (internalize)






15. Create the greatest good for the greatest amount of people






16. Types of communication






17. Touching- 18 inches: private use.






18. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






19. Most common conflict resolution for hidden style communicators.






20. Most common conflict resolution for closed style communicators.






21. Rules and reasons for communication - known and easily stated.






22. Trust is weak - members feel awkward and it becomes personal.






23. Necessity - relativity - rationalization - self-deception - end goal - greed






24. Choosing which stimulus to focus on (intake)






25. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






26. Depends on the receiver; context matters.






27. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






28. Taking appropriate action on the message (feedback)






29. 2nd choice conflict resolution for all types of communicators.






30. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






31. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






32. Understanding listening stages






33. Intentional movements/gestures with a specific meaning.






34. The process of internalizing and heeding information.






35. Time is a resource to be rationed and controlled.






36. Habitual movements/gestures used in times of stress.






37. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






38. Intentional movements/gestures that add to or clarify verbal meaning.






39. Movements/gestures that vary between cultures more than eye contact.






40. Clarify meanings and sustaining conversation.






41. Culture found in the west.






42. All intentional and unintentional messages that are not written - spoken - or sounded.






43. Protect people's fundamental or inalienable rights. (the golden rule)






44. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






45. People usually believe what they see over what they hear.






46. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






47. Types of frame of reference.






48. Culture found in the east.






49. Lengths of personal space.






50. Most common conflict resolution for open style communicators.