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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Most common conflict resolution for blind style communicators.
Competing
Sensing - interpreting - evaluating - responding - remembering.
Sensing
Immediacy Behaviors
2. Rules and reasons for communication - known and easily stated.
Utilitarian
Traditional - human relations - human resources - systems/contingency - transformational
Technical
High Context
3. Non-verbal communication
70% of all communication
Petroglyphs show pictures and pictograms tell stories.
Cognitive and Affective
Individualistic
4. Increase our understanding and relate to the other sex differently.
Pictograms
Dealing with Gender Barrier
Non-verbal communication
Individualistic vs. collectivist - low context vs. high contex
5. Protect people's fundamental or inalienable rights. (the golden rule)
Expectations - teamwork - trust
Eye contact
Moral Rights
Cognitive Conflict
6. Time is a tool to be used in building/maintaining relationships.
Traditional - human relations - human resources - systems/contingency - transformational
Dealing with Gender Barrier
Polychromatic View
Collectivist
7. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Closed Style
Ideograms
Non-verbal communication
70% of all communication
8. Taking appropriate action on the message (feedback)
Cognitive and Affective
Communication Ethics
Responding
Collaborating
9. Most common conflict resolution for hidden style communicators.
Accommodating
Utilitarian
Speech
Cognitive and Affective
10. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Hand gestures - posture - clothing - time - etc.
Petroglyphs
Accommodating
Traditional - human relations - human resources - systems/contingency - transformational
11. Culture found in the west.
Sensing - interpreting - evaluating - responding - remembering.
verbal - vocal - visual
Collectivist
Individualistic
12. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Compromising
Practical
Hearing
Telecommunication
13. Four barriers that keep us from listening.
Blind Style
Physical Enviroment
Formal
Physical - Personal - Semantic - Gender
14. 2nd choice conflict resolution for all types of communicators.
Vocal Communication
Compromising
Ideograms
Immediacy Behaviors
15. 12 feet +: Generally only for "speaker-listener" situations.
Utilitarian
Technical - formal - informal
Public Distance
Expectations - teamwork - trust
16. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Immediacy Behaviors
Avoiding
Hidden Style
Blind Style
17. Intentional movements/gestures with a specific meaning.
Personal Space
Technical - formal - informal
Social Distance
Emblem
18. Non-verbal communication is based on what two elements?
Frame of reference and cultural background
Monochromatic and Polychromatic
Dealing with Physical barriers
Technical
19. Most common conflict resolution for open style communicators.
Emblem - illustrators - regulators - adaptors
Collaborating
Utilitarian - moral rights - justice - practical
Unethical traps
20. Rules are stated and known - but not the reasons.
Speech
Hidden Style
Remembering
Formal
21. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
70% of all communication
Cognitive Conflict
Physical Enviroment
Social Distance
22. Time is a resource to be rationed and controlled.
Low Context
Cognitive and Affective
Communication
Monochromatic View
23. 18 inches- 4 feet: close friends/colleagues.
Personal Space
Utilitarian
Visual Communication
Closed Style
24. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Cognitive and Affective
Hearing
Communication Ethics
Traditional - human relations - human resources - systems/contingency - transformational
25. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Eye contact
Avoiding - accommodating - compromising - competing - collaborating.
Open Style
Stimulus - motivation - encoding - code - decoding - feedback
26. Depends on the receiver; context matters.
High Context
Ambiguous Words
Facial expressions
Hearing
27. Decide which parts of the message are worth remembering.
Verbal Communication
Pictograms
Remembering
Technical - formal - informal
28. Most common conflict resolution for closed style communicators.
Ideograms
Informal
Cognitive Conflict
Avoiding
29. Provide fair and equal treatment for all individuals and groups involved.
Writing
Justice
Communication
Non-verbal communication
30. 2 types of cultural differences
Avoiding - accommodating - compromising - competing - collaborating.
Remembering
Competing
Individualistic vs. collectivist - low context vs. high contex
31. Assign meaning to the message (internalize)
Communication Style
Emblem
Technical - formal - informal
Interpreting
32. Depends on the sender; words matter.
Stimulus - motivation - encoding - code - decoding - feedback
Dealing with Personal barriers
Low Context
Polychromatic View
33. Major models of communication
Physical - Personal - Semantic - Gender
Traditional - human relations - human resources - systems/contingency - transformational
Listening
Intimate Space
34. Non-verbal signals
Affective Conflict
Hand gestures - posture - clothing - time - etc.
Unethical traps
Facial expressions
35. Choosing which stimulus to focus on (intake)
Visual Communication
Hearing
Sensing
Cave Paintings
36. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Evaluating
Informal
Hand gestures - posture - clothing - time - etc.
Low Context
37. Clarify meanings and sustaining conversation.
Dealing with Semantic Barrier
Blind Style
Interpreting
Compromising
38. Self-control and focus on the message.
Facial expressions
Immediacy Behaviors
Dealing with Physical barriers
Eye contact
39. The act of receiving information through the ears.
Dealing with Gender Barrier
Collaborating
Hearing
Unethical traps
40. Intentional movements/gestures that add to or clarify verbal meaning.
Ideograms
Illustrators
Non-verbal communication
verbal - vocal - visual
41. The process of internalizing and heeding information.
Listening
Intimate - personal - social - public
Open Style
Traditional - human relations - human resources - systems/contingency - transformational
42. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Eye contact
Regulators
Dealing with Semantic Barrier
Low Context
43. Actions - gestures - appearance - etc.
Visual Communication
Collectivist
Physical Enviroment
Traditional - human relations - human resources - systems/contingency - transformational
44. 4 styles of communication
Individualistic vs. collectivist - low context vs. high contex
Closed - blind - hidden - open
Utilitarian - moral rights - justice - practical
Verbal Communication
45. Trust is weak - members feel awkward and it becomes personal.
Physical - Personal - Semantic - Gender
Closed Style
Verbal Communication
Affective Conflict
46. Universal - cross cultural non-verbal communication.
Facial expressions
Open Style
Adaptors
Justice
47. Culture found in the east.
Technical - formal - informal
Avoiding
Communication Style
Collectivist
48. Ethical Rules
Remembering
Utilitarian - moral rights - justice - practical
Open Style
Non-verbal communication
49. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Telecommunication
Petroglyphs
Dealing with Gender Barrier
Cave Paintings
50. Types of conflict resolution.
Vocal Communication
Moral Rights
Avoiding - accommodating - compromising - competing - collaborating.
Affective Conflict