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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Depends on the receiver; context matters.
High Context
Low Context
Frame of reference and cultural background
verbal - vocal - visual
2. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Remembering
Intimate - personal - social - public
Hand gestures - posture - clothing - time - etc.
Pictograms
3. Touching- 18 inches: private use.
Eye contact
Intimate Space
Regulators
Frame of reference and cultural background
4. Non-verbal signals
Hand gestures - posture - clothing - time - etc.
Social Distance
Facial expressions
Writing
5. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Stimulus - motivation - encoding - code - decoding - feedback
Writing
Blind Style
Telecommunication
6. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Petroglyphs
Monochromatic and Polychromatic
Non-verbal communication
Closed - blind - hidden - open
7. 18 inches- 4 feet: close friends/colleagues.
High Context
Frame of reference and cultural background
Personal Space
Compromising
8. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Communication Ethics
Listening
Petroglyphs show pictures and pictograms tell stories.
Collaborating
9. Your communication style is based on these two things.
Ambiguous Words
Cognitive and Affective
Blind Style
Feedback and disclosure
10. The process of internalizing and heeding information.
Immediacy Behaviors
Ideograms
Listening
Intimate Space
11. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Pictograms
Monochromatic View
Blind Style
Communication Style
12. All intentional and unintentional messages that are not written - spoken - or sounded.
Monochromatic View
Non-verbal communication
Immediacy Behaviors
Vocal Communication
13. Most common conflict resolution for blind style communicators.
Competing
Justice
Cognitive and Affective
Physical Enviroment
14. Written or spoken word
Utilitarian
Physical - Personal - Semantic - Gender
Accommodating
Verbal Communication
15. Major models of communication
High Context
Informal
Traditional - human relations - human resources - systems/contingency - transformational
Evaluating
16. Taking appropriate action on the message (feedback)
Avoiding - accommodating - compromising - competing - collaborating.
Responding
Technical - formal - informal
Petroglyphs
17. 4 styles of communication
Closed - blind - hidden - open
Cognitive Conflict
Justice
Facial expressions
18. Non-verbal communication is based on what two elements?
verbal - vocal - visual
Sensing - interpreting - evaluating - responding - remembering.
Frame of reference and cultural background
Remembering
19. People usually believe what they see over what they hear.
Visual Communication
Utilitarian
Moral Rights
Ambiguous Words
20. Tone of voice
Dealing with Gender Barrier
Vocal Communication
High Context
Collectivist
21. Ethical Rules
Avoiding
Utilitarian - moral rights - justice - practical
Listening
Informal
22. Movements/gestures that vary between cultures more than eye contact.
Utilitarian - moral rights - justice - practical
Intimate - personal - social - public
Emblem - illustrators - regulators - adaptors
Frame of reference and cultural background
23. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Visual Communication
Telecommunication
Feedback and disclosure
Communication Ethics
24. Culture found in the west.
Cognitive and Affective
Individualistic
Hand gestures - posture - clothing - time - etc.
Sensing
25. Overcome them and keep them in check.
Technical - formal - informal
Compromising
Dealing with Personal barriers
Communication
26. Universal - cross cultural non-verbal communication.
Feedback and disclosure
Facial expressions
Regulators
Monochromatic View
27. Trust is weak - members feel awkward and it becomes personal.
Affective Conflict
verbal - vocal - visual
Writing
Responding
28. Habitual movements/gestures used in times of stress.
Adaptors
Cognitive and Affective
Blind Style
verbal - vocal - visual
29. Self-control and focus on the message.
Evaluating
Public Distance
Dealing with Physical barriers
Telecommunication
30. Rules and reasons for communication - known and easily stated.
Technical
Dealing with Semantic Barrier
Visual Communication
Eye contact
31. Illustrations which represent a more abstract idea/concept.
Emblem - illustrators - regulators - adaptors
Polychromatic View
Technical
Ideograms
32. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Collaborating
70% of all communication
Open Style
Speech
33. Steps in Communication
Petroglyphs
Stimulus - motivation - encoding - code - decoding - feedback
Vocal Communication
Physical - Personal - Semantic - Gender
34. Depends on the sender; words matter.
Low Context
Petroglyphs show pictures and pictograms tell stories.
Telecommunication
Speech
35. Intentional movements/gestures that add to or clarify verbal meaning.
Cognitive Conflict
Illustrators
Personal Space
Active Listening
36. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Public Distance
Cave Paintings
Collectivist
Petroglyphs
37. Non-verbal communication
Verbal Communication
70% of all communication
Public Distance
Sensing - interpreting - evaluating - responding - remembering.
38. 12 feet +: Generally only for "speaker-listener" situations.
Public Distance
Regulators
Physical Enviroment
Low Context
39. Develop your own opinion about the message (process)
Cave Paintings
Frame of reference and cultural background
Evaluating
Physical Enviroment
40. Time is a tool to be used in building/maintaining relationships.
Illustrators
Collaborating
Polychromatic View
Remembering
41. Time is a resource to be rationed and controlled.
Technical - formal - informal
Petroglyphs
Monochromatic View
Telecommunication
42. Intentional or unintentional movements/gestures that control the flow of conversation.
Technical - formal - informal
Accommodating
Communication Ethics
Regulators
43. Types of conflict resolution.
Adaptors
Non-verbal communication
Avoiding - accommodating - compromising - competing - collaborating.
Evaluating
44. Clarify meanings and sustaining conversation.
Dealing with Semantic Barrier
Competing
Public Distance
Communication Style
45. Types of conflict.
Practical
Cognitive and Affective
Sensing
Public Distance
46. Decide which parts of the message are worth remembering.
Remembering
Interpreting
Open Style
Adaptors
47. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Social Distance
Active Listening
Open Style
Listening
48. Easy to communicate to society because the typical person would find them acceptable.
Traditional - human relations - human resources - systems/contingency - transformational
Utilitarian - moral rights - justice - practical
Sensing - interpreting - evaluating - responding - remembering.
Practical
49. 2 types of cultural differences
Individualistic vs. collectivist - low context vs. high contex
Eye contact
Practical
Listening
50. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Cognitive and Affective
Telecommunication
Physical Enviroment
Expectations - teamwork - trust