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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Intentional movements/gestures with a specific meaning.
Dealing with Physical barriers
Emblem
Non-verbal communication
Eye contact
2. Illustrations which represent a more abstract idea/concept.
Physical - Personal - Semantic - Gender
Technical
Pictograms
Ideograms
3. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Utilitarian
Petroglyphs
Hand gestures - posture - clothing - time - etc.
Dealing with Personal barriers
4. Types of frame of reference.
Technical - formal - informal
Listening
Avoiding - accommodating - compromising - competing - collaborating.
Collaborating
5. Ways to maintain effective relationships.
Expectations - teamwork - trust
Stimulus - motivation - encoding - code - decoding - feedback
Evaluating
Monochromatic and Polychromatic
6. Most common conflict resolution for hidden style communicators.
Cognitive and Affective
70% of all communication
Accommodating
Listening
7. Trust is weak - members feel awkward and it becomes personal.
Affective Conflict
Ambiguous Words
Dealing with Semantic Barrier
Sensing
8. Based on ideas - objective. Ideas are separate than the person.
Cognitive Conflict
70% of all communication
verbal - vocal - visual
Physical - Personal - Semantic - Gender
9. Most common conflict resolution for blind style communicators.
Regulators
Competing
Intimate - personal - social - public
Unethical traps
10. Lengths of personal space.
Intimate - personal - social - public
Dealing with Gender Barrier
Emblem - illustrators - regulators - adaptors
Ambiguous Words
11. Culture found in the east.
Sensing - interpreting - evaluating - responding - remembering.
Compromising
70% of all communication
Collectivist
12. Choosing which stimulus to focus on (intake)
Avoiding
Individualistic vs. collectivist - low context vs. high contex
Accommodating
Sensing
13. Time is a tool to be used in building/maintaining relationships.
Sensing - interpreting - evaluating - responding - remembering.
Individualistic vs. collectivist - low context vs. high contex
Closed Style
Polychromatic View
14. Universal - cross cultural non-verbal communication.
Facial expressions
Feedback and disclosure
Collectivist
Hidden Style
15. Rules and reasons for communication - known and easily stated.
Cave Paintings
Monochromatic and Polychromatic
Technical
Utilitarian - moral rights - justice - practical
16. Types of conflict resolution.
Non-verbal communication
Avoiding - accommodating - compromising - competing - collaborating.
Communication Ethics
Regulators
17. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Personal Space
Petroglyphs show pictures and pictograms tell stories.
Dealing with Semantic Barrier
Communication
18. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Speech
Individualistic vs. collectivist - low context vs. high contex
Facial expressions
Blind Style
19. Actions - gestures - appearance - etc.
Active Listening
Intimate - personal - social - public
Visual Communication
Physical Enviroment
20. Steps in Communication
Collectivist
Hearing
Adaptors
Stimulus - motivation - encoding - code - decoding - feedback
21. Non-verbal communication is based on what two elements?
Open Style
Responding
Non-verbal communication
Frame of reference and cultural background
22. The act of receiving information through the ears.
70% of all communication
Avoiding
Hearing
Cognitive Conflict
23. The process of internalizing and heeding information.
Evaluating
Listening
Dealing with Gender Barrier
Closed - blind - hidden - open
24. Intentional movements/gestures that add to or clarify verbal meaning.
Hidden Style
Illustrators
Utilitarian - moral rights - justice - practical
Collaborating
25. 2 types of cultural differences
Polychromatic View
Regulators
Individualistic vs. collectivist - low context vs. high contex
Illustrators
26. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Individualistic
Blind Style
Active Listening
Cave Paintings
27. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Communication
Visual Communication
Active Listening
Hand gestures - posture - clothing - time - etc.
28. 4 styles of communication
Ambiguous Words
Personal Space
Ideograms
Closed - blind - hidden - open
29. People usually believe what they see over what they hear.
Ambiguous Words
Hand gestures - posture - clothing - time - etc.
Ideograms
Cognitive Conflict
30. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Open Style
Closed Style
Social Distance
Petroglyphs
31. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Individualistic
Cave Paintings
Sensing
Dealing with Personal barriers
32. Non-verbal communication
Cognitive Conflict
Communication
Technical
70% of all communication
33. Non-verbal signals
Accommodating
Ambiguous Words
Hand gestures - posture - clothing - time - etc.
Cognitive Conflict
34. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Pictograms
Personal Space
Hand gestures - posture - clothing - time - etc.
Intimate - personal - social - public
35. Views of time.
Emblem - illustrators - regulators - adaptors
Monochromatic and Polychromatic
Formal
Hidden Style
36. Types of communication
Cave Paintings
verbal - vocal - visual
Pictograms
Interpreting
37. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Writing
Illustrators
Traditional - human relations - human resources - systems/contingency - transformational
Visual Communication
38. Depends on the receiver; context matters.
High Context
Cognitive and Affective
Hearing
70% of all communication
39. Easy to communicate to society because the typical person would find them acceptable.
Practical
Writing
Polychromatic View
Hearing
40. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Physical Enviroment
Affective Conflict
High Context
Cognitive and Affective
41. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Closed Style
Illustrators
Justice
Informal
42. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Emblem - illustrators - regulators - adaptors
Remembering
Communication Style
Cognitive Conflict
43. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Eye contact
Hearing
Utilitarian
Feedback and disclosure
44. Different behaviors which increase closeness - familiarity - and relationship.
Collectivist
Collaborating
Affective Conflict
Immediacy Behaviors
45. Increase our understanding and relate to the other sex differently.
Open Style
Dealing with Gender Barrier
Emblem
Hand gestures - posture - clothing - time - etc.
46. Four barriers that keep us from listening.
Physical - Personal - Semantic - Gender
Ideograms
Communication Style
Cognitive and Affective
47. Types of conflict.
Cognitive and Affective
Open Style
Non-verbal communication
Remembering
48. Provide fair and equal treatment for all individuals and groups involved.
Intimate Space
Petroglyphs
Hand gestures - posture - clothing - time - etc.
Justice
49. Necessity - relativity - rationalization - self-deception - end goal - greed
Low Context
Ambiguous Words
Unethical traps
Accommodating
50. Your communication style is based on these two things.
Feedback and disclosure
Practical
Technical
Responding