Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Ways to maintain effective relationships.






2. Understanding listening stages






3. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






4. Views of time.






5. Overcome them and keep them in check.






6. Necessity - relativity - rationalization - self-deception - end goal - greed






7. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






8. Difference between petroglyphs and pictograms.






9. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






10. Non-verbal signals






11. The process of internalizing and heeding information.






12. Time is a resource to be rationed and controlled.






13. Based on ideas - objective. Ideas are separate than the person.






14. All intentional and unintentional messages that are not written - spoken - or sounded.






15. Intentional movements/gestures with a specific meaning.






16. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






17. 18 inches- 4 feet: close friends/colleagues.






18. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






19. Most common conflict resolution for closed style communicators.






20. 12 feet +: Generally only for "speaker-listener" situations.






21. Culture found in the east.






22. Touching- 18 inches: private use.






23. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






24. Rules and reasons for communication - known and easily stated.






25. 4 styles of communication






26. Provide fair and equal treatment for all individuals and groups involved.






27. Actions - gestures - appearance - etc.






28. The act of receiving information through the ears.






29. Most common conflict resolution for blind style communicators.






30. People usually believe what they see over what they hear.






31. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






32. Decide which parts of the message are worth remembering.






33. Intentional or unintentional movements/gestures that control the flow of conversation.






34. Steps in Communication






35. Time is a tool to be used in building/maintaining relationships.






36. Lengths of personal space.






37. Major models of communication






38. 2 types of cultural differences






39. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






40. Most common conflict resolution for hidden style communicators.






41. Most common conflict resolution for open style communicators.






42. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






43. Assign meaning to the message (internalize)






44. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






45. Depends on the receiver; context matters.






46. Culture found in the west.






47. Written or spoken word






48. Self-control and focus on the message.






49. Types of frame of reference.






50. Non-verbal communication is based on what two elements?







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


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