Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. People usually believe what they see over what they hear.






2. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






3. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






4. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






5. The act of receiving information through the ears.






6. Increase our understanding and relate to the other sex differently.






7. Major models of communication






8. Most common conflict resolution for blind style communicators.






9. Decide which parts of the message are worth remembering.






10. Touching- 18 inches: private use.






11. Assign meaning to the message (internalize)






12. Types of conflict.






13. Trust is weak - members feel awkward and it becomes personal.






14. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






15. Views of time.






16. Culture found in the east.






17. 18 inches- 4 feet: close friends/colleagues.






18. Self-control and focus on the message.






19. 4 styles of communication






20. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






21. All intentional and unintentional messages that are not written - spoken - or sounded.






22. Develop your own opinion about the message (process)






23. Most common conflict resolution for closed style communicators.






24. Understanding listening stages






25. 2 types of cultural differences






26. Clarify meanings and sustaining conversation.






27. Steps in Communication






28. Based on ideas - objective. Ideas are separate than the person.






29. 12 feet +: Generally only for "speaker-listener" situations.






30. Movements/gestures that vary between cultures more than eye contact.






31. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






32. Written or spoken word






33. Four barriers that keep us from listening.






34. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






35. Time is a resource to be rationed and controlled.






36. Ethical Rules






37. Most common conflict resolution for open style communicators.






38. Non-verbal communication






39. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






40. Easy to communicate to society because the typical person would find them acceptable.






41. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






42. Provide fair and equal treatment for all individuals and groups involved.






43. Time is a tool to be used in building/maintaining relationships.






44. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






45. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






46. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






47. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






48. Intentional movements/gestures with a specific meaning.






49. Non-verbal signals






50. Types of communication