Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Most common conflict resolution for open style communicators.






2. Movements/gestures that vary between cultures more than eye contact.






3. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






4. Habitual movements/gestures used in times of stress.






5. Lengths of personal space.






6. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






7. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






8. Most common conflict resolution for hidden style communicators.






9. Depends on the receiver; context matters.






10. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






11. Your communication style is based on these two things.






12. Trust is weak - members feel awkward and it becomes personal.






13. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






14. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






15. 2nd choice conflict resolution for all types of communicators.






16. Necessity - relativity - rationalization - self-deception - end goal - greed






17. Culture found in the west.






18. Touching- 18 inches: private use.






19. Create the greatest good for the greatest amount of people






20. Four barriers that keep us from listening.






21. 4 styles of communication






22. Ethical Rules






23. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






24. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






25. Different behaviors which increase closeness - familiarity - and relationship.






26. Illustrations which represent a more abstract idea/concept.






27. Rules are stated and known - but not the reasons.






28. Based on ideas - objective. Ideas are separate than the person.






29. Easy to communicate to society because the typical person would find them acceptable.






30. Taking appropriate action on the message (feedback)






31. Develop your own opinion about the message (process)






32. Understanding listening stages






33. Non-verbal communication






34. Culture found in the east.






35. Protect people's fundamental or inalienable rights. (the golden rule)






36. Intentional or unintentional movements/gestures that control the flow of conversation.






37. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






38. Time is a resource to be rationed and controlled.






39. Universal - cross cultural non-verbal communication.






40. The process of internalizing and heeding information.






41. Time is a tool to be used in building/maintaining relationships.






42. Most common conflict resolution for closed style communicators.






43. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






44. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






45. Most common conflict resolution for blind style communicators.






46. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






47. 2 types of cultural differences






48. Major models of communication






49. Assign meaning to the message (internalize)






50. Provide fair and equal treatment for all individuals and groups involved.