Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Actions - gestures - appearance - etc.






2. Steps in Communication






3. Intentional movements/gestures with a specific meaning.






4. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






5. Overcome them and keep them in check.






6. Culture found in the east.






7. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






8. Assign meaning to the message (internalize)






9. Illustrations which represent a more abstract idea/concept.






10. Types of frame of reference.






11. Movements/gestures that vary between cultures more than eye contact.






12. Depends on the receiver; context matters.






13. Provide fair and equal treatment for all individuals and groups involved.






14. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






15. Ways to maintain effective relationships.






16. Create the greatest good for the greatest amount of people






17. Types of conflict resolution.






18. 4 styles of communication






19. Rules and reasons for communication - known and easily stated.






20. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






21. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






22. 12 feet +: Generally only for "speaker-listener" situations.






23. People usually believe what they see over what they hear.






24. 2nd choice conflict resolution for all types of communicators.






25. Decide which parts of the message are worth remembering.






26. Based on ideas - objective. Ideas are separate than the person.






27. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






28. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






29. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






30. The act of receiving information through the ears.






31. Ethical Rules






32. Habitual movements/gestures used in times of stress.






33. Your communication style is based on these two things.






34. Different behaviors which increase closeness - familiarity - and relationship.






35. Universal - cross cultural non-verbal communication.






36. Four barriers that keep us from listening.






37. Clarify meanings and sustaining conversation.






38. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






39. Written or spoken word






40. Tone of voice






41. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






42. Major models of communication






43. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






44. Time is a resource to be rationed and controlled.






45. All intentional and unintentional messages that are not written - spoken - or sounded.






46. Most common conflict resolution for closed style communicators.






47. The process of internalizing and heeding information.






48. Views of time.






49. Most common conflict resolution for blind style communicators.






50. 18 inches- 4 feet: close friends/colleagues.







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


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