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Business And Professional Speaking
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Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Choosing which stimulus to focus on (intake)
verbal - vocal - visual
Dealing with Physical barriers
Individualistic
Sensing
2. Types of conflict.
Intimate - personal - social - public
Cognitive and Affective
Personal Space
Formal
3. Clarify meanings and sustaining conversation.
Pictograms
Dealing with Semantic Barrier
Low Context
Formal
4. Provide fair and equal treatment for all individuals and groups involved.
Public Distance
Justice
Unethical traps
Sensing - interpreting - evaluating - responding - remembering.
5. Types of frame of reference.
Individualistic
Hidden Style
Technical - formal - informal
Evaluating
6. Time is a resource to be rationed and controlled.
Hidden Style
Monochromatic View
Adaptors
Expectations - teamwork - trust
7. 2nd choice conflict resolution for all types of communicators.
Monochromatic and Polychromatic
Listening
Compromising
Cognitive Conflict
8. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Ideograms
Petroglyphs
Hearing
Sensing
9. Taking appropriate action on the message (feedback)
Accommodating
Ideograms
Interpreting
Responding
10. Illustrations which represent a more abstract idea/concept.
Hand gestures - posture - clothing - time - etc.
Ideograms
Communication Ethics
Responding
11. Actions - gestures - appearance - etc.
Eye contact
Visual Communication
Regulators
Sensing - interpreting - evaluating - responding - remembering.
12. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Interpreting
Social Distance
Sensing
Physical Enviroment
13. Depends on the receiver; context matters.
Evaluating
Physical - Personal - Semantic - Gender
Affective Conflict
High Context
14. 18 inches- 4 feet: close friends/colleagues.
Non-verbal communication
Avoiding - accommodating - compromising - competing - collaborating.
Remembering
Personal Space
15. Non-verbal signals
Hand gestures - posture - clothing - time - etc.
Facial expressions
Expectations - teamwork - trust
Affective Conflict
16. Universal - cross cultural non-verbal communication.
Closed Style
Compromising
Communication Ethics
Facial expressions
17. Non-verbal communication
Writing
Competing
70% of all communication
Open Style
18. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Blind Style
Illustrators
Speech
High Context
19. 12 feet +: Generally only for "speaker-listener" situations.
Compromising
Adaptors
Public Distance
Evaluating
20. Non-verbal communication is based on what two elements?
Frame of reference and cultural background
Collectivist
Avoiding - accommodating - compromising - competing - collaborating.
Adaptors
21. Most common conflict resolution for open style communicators.
Collaborating
Emblem
Hidden Style
Accommodating
22. Rules are stated and known - but not the reasons.
Avoiding
Formal
Active Listening
Hand gestures - posture - clothing - time - etc.
23. Time is a tool to be used in building/maintaining relationships.
Hand gestures - posture - clothing - time - etc.
verbal - vocal - visual
Polychromatic View
Pictograms
24. Ways to maintain effective relationships.
Competing
Expectations - teamwork - trust
verbal - vocal - visual
Unethical traps
25. Movements/gestures that vary between cultures more than eye contact.
Cognitive and Affective
Emblem - illustrators - regulators - adaptors
Physical Enviroment
Unethical traps
26. 4 styles of communication
Evaluating
Communication
Closed - blind - hidden - open
verbal - vocal - visual
27. Types of conflict resolution.
Low Context
Intimate - personal - social - public
Avoiding - accommodating - compromising - competing - collaborating.
Telecommunication
28. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Responding
Writing
Pictograms
Expectations - teamwork - trust
29. Ethical Rules
Accommodating
Frame of reference and cultural background
Utilitarian - moral rights - justice - practical
Social Distance
30. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Telecommunication
Responding
Individualistic
Hidden Style
31. Increase our understanding and relate to the other sex differently.
Dealing with Semantic Barrier
Informal
verbal - vocal - visual
Dealing with Gender Barrier
32. Lengths of personal space.
Pictograms
Formal
Individualistic vs. collectivist - low context vs. high contex
Intimate - personal - social - public
33. Create the greatest good for the greatest amount of people
Utilitarian
Blind Style
Justice
Speech
34. The process of internalizing and heeding information.
Communication Ethics
Speech
70% of all communication
Listening
35. Based on ideas - objective. Ideas are separate than the person.
Technical - formal - informal
Cognitive Conflict
Communication
Dealing with Gender Barrier
36. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
verbal - vocal - visual
Interpreting
Expectations - teamwork - trust
Open Style
37. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Physical Enviroment
Practical
Justice
Intimate Space
38. 2 types of cultural differences
Individualistic vs. collectivist - low context vs. high contex
Sensing
Vocal Communication
Emblem
39. Intentional movements/gestures with a specific meaning.
Interpreting
Hearing
Formal
Emblem
40. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Cave Paintings
Affective Conflict
Hand gestures - posture - clothing - time - etc.
Illustrators
41. Depends on the sender; words matter.
Closed - blind - hidden - open
Collectivist
Low Context
Individualistic vs. collectivist - low context vs. high contex
42. Written or spoken word
Verbal Communication
Pictograms
Regulators
Listening
43. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Emblem - illustrators - regulators - adaptors
Individualistic vs. collectivist - low context vs. high contex
Personal Space
Active Listening
44. Self-control and focus on the message.
Dealing with Physical barriers
Practical
Hearing
Communication
45. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Responding
Informal
Communication
Emblem - illustrators - regulators - adaptors
46. Develop your own opinion about the message (process)
Pictograms
Hearing
Remembering
Evaluating
47. Necessity - relativity - rationalization - self-deception - end goal - greed
Social Distance
Sensing - interpreting - evaluating - responding - remembering.
Unethical traps
Intimate - personal - social - public
48. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Communication Style
Telecommunication
Physical Enviroment
Justice
49. Decide which parts of the message are worth remembering.
Personal Space
Telecommunication
Technical
Remembering
50. Habitual movements/gestures used in times of stress.
Petroglyphs
Listening
Collectivist
Adaptors
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