Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Universal - cross cultural non-verbal communication.






2. Time is a tool to be used in building/maintaining relationships.






3. Most common conflict resolution for open style communicators.






4. Self-control and focus on the message.






5. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






6. Taking appropriate action on the message (feedback)






7. Actions - gestures - appearance - etc.






8. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






9. 12 feet +: Generally only for "speaker-listener" situations.






10. Based on ideas - objective. Ideas are separate than the person.






11. Intentional movements/gestures that add to or clarify verbal meaning.






12. Decide which parts of the message are worth remembering.






13. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






14. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






15. Easy to communicate to society because the typical person would find them acceptable.






16. Non-verbal signals






17. Intentional or unintentional movements/gestures that control the flow of conversation.






18. Difference between petroglyphs and pictograms.






19. Clarify meanings and sustaining conversation.






20. Types of conflict.






21. Increase our understanding and relate to the other sex differently.






22. 4 styles of communication






23. Rules are stated and known - but not the reasons.






24. Overcome them and keep them in check.






25. Lengths of personal space.






26. 2 types of cultural differences






27. 18 inches- 4 feet: close friends/colleagues.






28. Four barriers that keep us from listening.






29. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






30. Depends on the sender; words matter.






31. Ways to maintain effective relationships.






32. Written or spoken word






33. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






34. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






35. Ethical Rules






36. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






37. 2nd choice conflict resolution for all types of communicators.






38. Rules and reasons for communication - known and easily stated.






39. Create the greatest good for the greatest amount of people






40. Choosing which stimulus to focus on (intake)






41. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






42. Intentional movements/gestures with a specific meaning.






43. Your communication style is based on these two things.






44. All intentional and unintentional messages that are not written - spoken - or sounded.






45. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






46. Depends on the receiver; context matters.






47. Views of time.






48. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






49. Types of communication






50. Habitual movements/gestures used in times of stress.