Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Intentional movements/gestures with a specific meaning.






2. Illustrations which represent a more abstract idea/concept.






3. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






4. Types of frame of reference.






5. Ways to maintain effective relationships.






6. Most common conflict resolution for hidden style communicators.






7. Trust is weak - members feel awkward and it becomes personal.






8. Based on ideas - objective. Ideas are separate than the person.






9. Most common conflict resolution for blind style communicators.






10. Lengths of personal space.






11. Culture found in the east.






12. Choosing which stimulus to focus on (intake)






13. Time is a tool to be used in building/maintaining relationships.






14. Universal - cross cultural non-verbal communication.






15. Rules and reasons for communication - known and easily stated.






16. Types of conflict resolution.






17. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






18. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






19. Actions - gestures - appearance - etc.






20. Steps in Communication






21. Non-verbal communication is based on what two elements?






22. The act of receiving information through the ears.






23. The process of internalizing and heeding information.






24. Intentional movements/gestures that add to or clarify verbal meaning.






25. 2 types of cultural differences






26. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






27. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






28. 4 styles of communication






29. People usually believe what they see over what they hear.






30. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






31. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






32. Non-verbal communication






33. Non-verbal signals






34. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






35. Views of time.






36. Types of communication






37. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






38. Depends on the receiver; context matters.






39. Easy to communicate to society because the typical person would find them acceptable.






40. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






41. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






42. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






43. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






44. Different behaviors which increase closeness - familiarity - and relationship.






45. Increase our understanding and relate to the other sex differently.






46. Four barriers that keep us from listening.






47. Types of conflict.






48. Provide fair and equal treatment for all individuals and groups involved.






49. Necessity - relativity - rationalization - self-deception - end goal - greed






50. Your communication style is based on these two things.