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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Communication Style
Speech
70% of all communication
Social Distance
2. Provide fair and equal treatment for all individuals and groups involved.
Closed - blind - hidden - open
Adaptors
Monochromatic View
Justice
3. Your communication style is based on these two things.
Feedback and disclosure
Interpreting
Verbal Communication
Individualistic vs. collectivist - low context vs. high contex
4. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Blind Style
Justice
Cave Paintings
Active Listening
5. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Technical - formal - informal
High Context
Responding
Eye contact
6. Most common conflict resolution for closed style communicators.
Unethical traps
Moral Rights
Avoiding
Ambiguous Words
7. Choosing which stimulus to focus on (intake)
Monochromatic View
Personal Space
Traditional - human relations - human resources - systems/contingency - transformational
Sensing
8. Understanding listening stages
Hand gestures - posture - clothing - time - etc.
Competing
Sensing - interpreting - evaluating - responding - remembering.
Individualistic
9. Types of conflict.
Cognitive and Affective
Monochromatic View
Responding
Intimate Space
10. Trust is weak - members feel awkward and it becomes personal.
Affective Conflict
Competing
Personal Space
Hearing
11. 4 styles of communication
Closed - blind - hidden - open
Communication Ethics
Individualistic
Remembering
12. 18 inches- 4 feet: close friends/colleagues.
Closed - blind - hidden - open
Hearing
Stimulus - motivation - encoding - code - decoding - feedback
Personal Space
13. Assign meaning to the message (internalize)
Closed - blind - hidden - open
Writing
Monochromatic and Polychromatic
Interpreting
14. Intentional movements/gestures that add to or clarify verbal meaning.
Collectivist
Visual Communication
Petroglyphs
Illustrators
15. Depends on the receiver; context matters.
High Context
Accommodating
Expectations - teamwork - trust
Feedback and disclosure
16. Difference between petroglyphs and pictograms.
Hand gestures - posture - clothing - time - etc.
Petroglyphs show pictures and pictograms tell stories.
Compromising
Competing
17. Culture found in the east.
Collectivist
Sensing
Hidden Style
Monochromatic and Polychromatic
18. Written or spoken word
Hearing
Verbal Communication
Dealing with Personal barriers
Pictograms
19. Ethical Rules
Petroglyphs
Utilitarian - moral rights - justice - practical
Ideograms
Petroglyphs show pictures and pictograms tell stories.
20. Necessity - relativity - rationalization - self-deception - end goal - greed
Competing
Visual Communication
Unethical traps
Dealing with Semantic Barrier
21. Movements/gestures that vary between cultures more than eye contact.
Closed Style
Affective Conflict
Emblem - illustrators - regulators - adaptors
Cognitive and Affective
22. Clarify meanings and sustaining conversation.
Unethical traps
Dealing with Semantic Barrier
Intimate - personal - social - public
Frame of reference and cultural background
23. Most common conflict resolution for open style communicators.
Collaborating
Cognitive and Affective
Public Distance
Cognitive Conflict
24. Easy to communicate to society because the typical person would find them acceptable.
Blind Style
Practical
Monochromatic View
Hearing
25. Protect people's fundamental or inalienable rights. (the golden rule)
Moral Rights
Ambiguous Words
Regulators
Collaborating
26. Touching- 18 inches: private use.
Intimate Space
Visual Communication
Hand gestures - posture - clothing - time - etc.
Regulators
27. Self-control and focus on the message.
Evaluating
Feedback and disclosure
Dealing with Physical barriers
Justice
28. Increase our understanding and relate to the other sex differently.
Monochromatic View
Dealing with Gender Barrier
Open Style
Communication
29. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Cognitive and Affective
Low Context
Stimulus - motivation - encoding - code - decoding - feedback
Pictograms
30. Non-verbal communication
Stimulus - motivation - encoding - code - decoding - feedback
70% of all communication
Sensing
Competing
31. Major models of communication
Avoiding - accommodating - compromising - competing - collaborating.
Communication
Emblem - illustrators - regulators - adaptors
Traditional - human relations - human resources - systems/contingency - transformational
32. Time is a tool to be used in building/maintaining relationships.
Cognitive Conflict
Emblem
Polychromatic View
Adaptors
33. Rules are stated and known - but not the reasons.
Immediacy Behaviors
Social Distance
Expectations - teamwork - trust
Formal
34. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Writing
Communication Ethics
Utilitarian
Polychromatic View
35. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Listening
Individualistic
Utilitarian - moral rights - justice - practical
Informal
36. People usually believe what they see over what they hear.
Ambiguous Words
Emblem - illustrators - regulators - adaptors
Eye contact
Emblem
37. 2 types of cultural differences
Hearing
Collaborating
Individualistic vs. collectivist - low context vs. high contex
Open Style
38. Types of communication
verbal - vocal - visual
Sensing - interpreting - evaluating - responding - remembering.
Avoiding
Informal
39. 12 feet +: Generally only for "speaker-listener" situations.
Public Distance
Polychromatic View
Responding
Utilitarian
40. Non-verbal communication is based on what two elements?
Informal
Frame of reference and cultural background
Hand gestures - posture - clothing - time - etc.
Dealing with Personal barriers
41. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Communication Ethics
Pictograms
Personal Space
Social Distance
42. Develop your own opinion about the message (process)
Communication
Evaluating
Accommodating
Personal Space
43. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Vocal Communication
Collaborating
Communication
Interpreting
44. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Vocal Communication
Regulators
Accommodating
Petroglyphs
45. Most common conflict resolution for blind style communicators.
Stimulus - motivation - encoding - code - decoding - feedback
Competing
Cognitive and Affective
Low Context
46. Rules and reasons for communication - known and easily stated.
Ambiguous Words
Adaptors
Technical
Traditional - human relations - human resources - systems/contingency - transformational
47. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Closed Style
Monochromatic View
Writing
Justice
48. Types of conflict resolution.
Stimulus - motivation - encoding - code - decoding - feedback
Competing
Avoiding - accommodating - compromising - competing - collaborating.
Speech
49. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Sensing
Competing
Speech
Monochromatic View
50. The process of internalizing and heeding information.
Technical - formal - informal
Expectations - teamwork - trust
Evaluating
Listening