Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Clarify meanings and sustaining conversation.






2. The process of internalizing and heeding information.






3. Universal - cross cultural non-verbal communication.






4. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






5. Intentional or unintentional movements/gestures that control the flow of conversation.






6. Illustrations which represent a more abstract idea/concept.






7. Lengths of personal space.






8. Types of frame of reference.






9. Types of communication






10. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






11. Views of time.






12. Non-verbal communication






13. Intentional movements/gestures that add to or clarify verbal meaning.






14. Understanding listening stages






15. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






16. All intentional and unintentional messages that are not written - spoken - or sounded.






17. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






18. Based on ideas - objective. Ideas are separate than the person.






19. Rules are stated and known - but not the reasons.






20. Non-verbal signals






21. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






22. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






23. Depends on the sender; words matter.






24. 2 types of cultural differences






25. Types of conflict resolution.






26. Culture found in the west.






27. Rules and reasons for communication - known and easily stated.






28. Protect people's fundamental or inalienable rights. (the golden rule)






29. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






30. Non-verbal communication is based on what two elements?






31. Depends on the receiver; context matters.






32. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






33. Taking appropriate action on the message (feedback)






34. Choosing which stimulus to focus on (intake)






35. Steps in Communication






36. Most common conflict resolution for open style communicators.






37. 2nd choice conflict resolution for all types of communicators.






38. 4 styles of communication






39. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






40. Actions - gestures - appearance - etc.






41. Types of conflict.






42. Decide which parts of the message are worth remembering.






43. Most common conflict resolution for hidden style communicators.






44. Difference between petroglyphs and pictograms.






45. Major models of communication






46. Overcome them and keep them in check.






47. Different behaviors which increase closeness - familiarity - and relationship.






48. Intentional movements/gestures with a specific meaning.






49. Provide fair and equal treatment for all individuals and groups involved.






50. Increase our understanding and relate to the other sex differently.