Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Illustrations which represent a more abstract idea/concept.






2. Develop your own opinion about the message (process)






3. Four barriers that keep us from listening.






4. Ethical Rules






5. Create the greatest good for the greatest amount of people






6. Protect people's fundamental or inalienable rights. (the golden rule)






7. Difference between petroglyphs and pictograms.






8. 4 styles of communication






9. Intentional movements/gestures with a specific meaning.






10. Tone of voice






11. Rules are stated and known - but not the reasons.






12. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






13. Taking appropriate action on the message (feedback)






14. Rules and reasons for communication - known and easily stated.






15. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






16. Clarify meanings and sustaining conversation.






17. Intentional movements/gestures that add to or clarify verbal meaning.






18. Non-verbal communication






19. Depends on the sender; words matter.






20. Understanding listening stages






21. Assign meaning to the message (internalize)






22. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






23. 2nd choice conflict resolution for all types of communicators.






24. Written or spoken word






25. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






26. Provide fair and equal treatment for all individuals and groups involved.






27. Easy to communicate to society because the typical person would find them acceptable.






28. 12 feet +: Generally only for "speaker-listener" situations.






29. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






30. 2 types of cultural differences






31. Time is a tool to be used in building/maintaining relationships.






32. Universal - cross cultural non-verbal communication.






33. 18 inches- 4 feet: close friends/colleagues.






34. Time is a resource to be rationed and controlled.






35. Non-verbal signals






36. Non-verbal communication is based on what two elements?






37. Movements/gestures that vary between cultures more than eye contact.






38. The act of receiving information through the ears.






39. Types of conflict.






40. Increase our understanding and relate to the other sex differently.






41. People usually believe what they see over what they hear.






42. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






43. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






44. Ways to maintain effective relationships.






45. Different behaviors which increase closeness - familiarity - and relationship.






46. Self-control and focus on the message.






47. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






48. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






49. Types of frame of reference.






50. Overcome them and keep them in check.