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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Most common conflict resolution for hidden style communicators.
Open Style
Accommodating
Visual Communication
Intimate Space
2. Intentional movements/gestures with a specific meaning.
Affective Conflict
Emblem
Closed - blind - hidden - open
Ideograms
3. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Monochromatic and Polychromatic
Traditional - human relations - human resources - systems/contingency - transformational
Frame of reference and cultural background
Social Distance
4. 4 styles of communication
Monochromatic and Polychromatic
Verbal Communication
Emblem
Closed - blind - hidden - open
5. Types of conflict resolution.
Individualistic
Remembering
Writing
Avoiding - accommodating - compromising - competing - collaborating.
6. Protect people's fundamental or inalienable rights. (the golden rule)
Moral Rights
Dealing with Physical barriers
Compromising
Polychromatic View
7. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Utilitarian - moral rights - justice - practical
Petroglyphs show pictures and pictograms tell stories.
Physical Enviroment
Hearing
8. Four barriers that keep us from listening.
Evaluating
Physical Enviroment
Pictograms
Physical - Personal - Semantic - Gender
9. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Technical - formal - informal
Emblem - illustrators - regulators - adaptors
Immediacy Behaviors
Communication
10. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Pictograms
verbal - vocal - visual
Physical - Personal - Semantic - Gender
Writing
11. Overcome them and keep them in check.
Facial expressions
Dealing with Personal barriers
Verbal Communication
Technical - formal - informal
12. Time is a tool to be used in building/maintaining relationships.
Emblem - illustrators - regulators - adaptors
Polychromatic View
Stimulus - motivation - encoding - code - decoding - feedback
Active Listening
13. Time is a resource to be rationed and controlled.
Dealing with Semantic Barrier
Monochromatic View
Justice
Public Distance
14. Major models of communication
Hand gestures - posture - clothing - time - etc.
Vocal Communication
Traditional - human relations - human resources - systems/contingency - transformational
Pictograms
15. Choosing which stimulus to focus on (intake)
Visual Communication
Unethical traps
Sensing
Practical
16. All intentional and unintentional messages that are not written - spoken - or sounded.
Feedback and disclosure
Physical Enviroment
Non-verbal communication
Ambiguous Words
17. Movements/gestures that vary between cultures more than eye contact.
Dealing with Personal barriers
Closed - blind - hidden - open
Emblem - illustrators - regulators - adaptors
Visual Communication
18. Different behaviors which increase closeness - familiarity - and relationship.
Moral Rights
Closed - blind - hidden - open
Expectations - teamwork - trust
Immediacy Behaviors
19. Depends on the sender; words matter.
Individualistic
Telecommunication
Non-verbal communication
Low Context
20. Your communication style is based on these two things.
Low Context
Stimulus - motivation - encoding - code - decoding - feedback
Feedback and disclosure
Dealing with Personal barriers
21. Create the greatest good for the greatest amount of people
High Context
Utilitarian
Telecommunication
Intimate Space
22. Based on ideas - objective. Ideas are separate than the person.
Open Style
Communication
Listening
Cognitive Conflict
23. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Petroglyphs
Competing
Affective Conflict
Low Context
24. Most common conflict resolution for blind style communicators.
Cave Paintings
Competing
Collectivist
Speech
25. Depends on the receiver; context matters.
Petroglyphs
Public Distance
Cave Paintings
High Context
26. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Expectations - teamwork - trust
Avoiding - accommodating - compromising - competing - collaborating.
Blind Style
Traditional - human relations - human resources - systems/contingency - transformational
27. Rules are stated and known - but not the reasons.
Regulators
Formal
Remembering
Justice
28. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Remembering
Communication Style
Personal Space
Facial expressions
29. Ethical Rules
Closed - blind - hidden - open
Utilitarian
Utilitarian - moral rights - justice - practical
Technical
30. Non-verbal signals
Hand gestures - posture - clothing - time - etc.
Unethical traps
Active Listening
Intimate Space
31. Easy to communicate to society because the typical person would find them acceptable.
Dealing with Physical barriers
Practical
Visual Communication
Accommodating
32. Steps in Communication
Stimulus - motivation - encoding - code - decoding - feedback
Regulators
Personal Space
Dealing with Semantic Barrier
33. Understanding listening stages
Open Style
verbal - vocal - visual
Avoiding
Sensing - interpreting - evaluating - responding - remembering.
34. Most common conflict resolution for closed style communicators.
Pictograms
Accommodating
Active Listening
Avoiding
35. 2 types of cultural differences
Individualistic vs. collectivist - low context vs. high contex
Avoiding - accommodating - compromising - competing - collaborating.
Individualistic
Emblem - illustrators - regulators - adaptors
36. Culture found in the west.
Emblem
Dealing with Gender Barrier
Individualistic
Communication Ethics
37. Types of conflict.
Avoiding - accommodating - compromising - competing - collaborating.
Accommodating
Dealing with Gender Barrier
Cognitive and Affective
38. Lengths of personal space.
Cognitive Conflict
Intimate - personal - social - public
Responding
Adaptors
39. Most common conflict resolution for open style communicators.
Moral Rights
Listening
Feedback and disclosure
Collaborating
40. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Dealing with Gender Barrier
Avoiding
Hand gestures - posture - clothing - time - etc.
Telecommunication
41. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Traditional - human relations - human resources - systems/contingency - transformational
Hidden Style
Physical - Personal - Semantic - Gender
Justice
42. Intentional movements/gestures that add to or clarify verbal meaning.
Cognitive Conflict
Physical - Personal - Semantic - Gender
Illustrators
Individualistic vs. collectivist - low context vs. high contex
43. Actions - gestures - appearance - etc.
Traditional - human relations - human resources - systems/contingency - transformational
Illustrators
Visual Communication
Regulators
44. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Accommodating
Stimulus - motivation - encoding - code - decoding - feedback
verbal - vocal - visual
Cave Paintings
45. Taking appropriate action on the message (feedback)
Responding
Technical
Feedback and disclosure
Frame of reference and cultural background
46. The process of internalizing and heeding information.
Listening
Dealing with Semantic Barrier
Petroglyphs show pictures and pictograms tell stories.
Affective Conflict
47. Non-verbal communication is based on what two elements?
Petroglyphs show pictures and pictograms tell stories.
Dealing with Physical barriers
Cognitive and Affective
Frame of reference and cultural background
48. Rules and reasons for communication - known and easily stated.
Communication Style
Technical
Listening
Physical - Personal - Semantic - Gender
49. The act of receiving information through the ears.
Avoiding - accommodating - compromising - competing - collaborating.
Active Listening
Hearing
Polychromatic View
50. Non-verbal communication
Active Listening
70% of all communication
Moral Rights
Dealing with Gender Barrier