Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Assign meaning to the message (internalize)






2. Different behaviors which increase closeness - familiarity - and relationship.






3. Develop your own opinion about the message (process)






4. Actions - gestures - appearance - etc.






5. Lengths of personal space.






6. Touching- 18 inches: private use.






7. Ethical Rules






8. 18 inches- 4 feet: close friends/colleagues.






9. Steps in Communication






10. Trust is weak - members feel awkward and it becomes personal.






11. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






12. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






13. Taking appropriate action on the message (feedback)






14. Intentional movements/gestures with a specific meaning.






15. Views of time.






16. Illustrations which represent a more abstract idea/concept.






17. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






18. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






19. Necessity - relativity - rationalization - self-deception - end goal - greed






20. 2 types of cultural differences






21. Types of conflict.






22. Most common conflict resolution for hidden style communicators.






23. People usually believe what they see over what they hear.






24. 2nd choice conflict resolution for all types of communicators.






25. Time is a resource to be rationed and controlled.






26. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






27. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






28. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






29. 12 feet +: Generally only for "speaker-listener" situations.






30. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






31. Culture found in the east.






32. Difference between petroglyphs and pictograms.






33. Habitual movements/gestures used in times of stress.






34. Movements/gestures that vary between cultures more than eye contact.






35. Protect people's fundamental or inalienable rights. (the golden rule)






36. Understanding listening stages






37. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






38. Types of communication






39. Increase our understanding and relate to the other sex differently.






40. Intentional movements/gestures that add to or clarify verbal meaning.






41. Depends on the receiver; context matters.






42. Ways to maintain effective relationships.






43. Written or spoken word






44. Most common conflict resolution for blind style communicators.






45. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






46. Create the greatest good for the greatest amount of people






47. Based on ideas - objective. Ideas are separate than the person.






48. Provide fair and equal treatment for all individuals and groups involved.






49. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






50. Easy to communicate to society because the typical person would find them acceptable.