Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Easy to communicate to society because the typical person would find them acceptable.






2. Develop your own opinion about the message (process)






3. Provide fair and equal treatment for all individuals and groups involved.






4. Rules and reasons for communication - known and easily stated.






5. Movements/gestures that vary between cultures more than eye contact.






6. Protect people's fundamental or inalienable rights. (the golden rule)






7. Intentional movements/gestures that add to or clarify verbal meaning.






8. Self-control and focus on the message.






9. Choosing which stimulus to focus on (intake)






10. Most common conflict resolution for blind style communicators.






11. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






12. Steps in Communication






13. Based on ideas - objective. Ideas are separate than the person.






14. Time is a tool to be used in building/maintaining relationships.






15. Rules are stated and known - but not the reasons.






16. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






17. Clarify meanings and sustaining conversation.






18. Difference between petroglyphs and pictograms.






19. Increase our understanding and relate to the other sex differently.






20. All intentional and unintentional messages that are not written - spoken - or sounded.






21. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






22. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






23. Four barriers that keep us from listening.






24. Non-verbal communication is based on what two elements?






25. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






26. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






27. Most common conflict resolution for open style communicators.






28. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






29. Most common conflict resolution for hidden style communicators.






30. Types of conflict.






31. 12 feet +: Generally only for "speaker-listener" situations.






32. Non-verbal communication






33. The process of internalizing and heeding information.






34. Habitual movements/gestures used in times of stress.






35. Types of conflict resolution.






36. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






37. Touching- 18 inches: private use.






38. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






39. 18 inches- 4 feet: close friends/colleagues.






40. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






41. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






42. Assign meaning to the message (internalize)






43. Universal - cross cultural non-verbal communication.






44. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






45. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






46. 2 types of cultural differences






47. Depends on the receiver; context matters.






48. People usually believe what they see over what they hear.






49. Actions - gestures - appearance - etc.






50. Types of communication