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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Time is a tool to be used in building/maintaining relationships.
Writing
Communication
Physical Enviroment
Polychromatic View
2. Rules and reasons for communication - known and easily stated.
Hidden Style
Competing
Technical
Utilitarian
3. Major models of communication
Utilitarian
Traditional - human relations - human resources - systems/contingency - transformational
Physical Enviroment
Collectivist
4. Culture found in the east.
Visual Communication
Closed - blind - hidden - open
Telecommunication
Collectivist
5. People usually believe what they see over what they hear.
Ambiguous Words
Collectivist
Verbal Communication
Petroglyphs
6. Self-control and focus on the message.
Social Distance
Illustrators
Open Style
Dealing with Physical barriers
7. 12 feet +: Generally only for "speaker-listener" situations.
Intimate - personal - social - public
Speech
Public Distance
Interpreting
8. Intentional movements/gestures with a specific meaning.
Sensing - interpreting - evaluating - responding - remembering.
Emblem
Speech
Low Context
9. Most common conflict resolution for blind style communicators.
Pictograms
70% of all communication
Competing
Practical
10. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Ideograms
Polychromatic View
Closed Style
Collectivist
11. Difference between petroglyphs and pictograms.
Petroglyphs show pictures and pictograms tell stories.
Emblem
Frame of reference and cultural background
Writing
12. Tone of voice
Informal
Vocal Communication
Accommodating
Individualistic
13. 2 types of cultural differences
Evaluating
Practical
Cave Paintings
Individualistic vs. collectivist - low context vs. high contex
14. Non-verbal signals
Communication Ethics
Emblem - illustrators - regulators - adaptors
Moral Rights
Hand gestures - posture - clothing - time - etc.
15. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Adaptors
Traditional - human relations - human resources - systems/contingency - transformational
Communication Ethics
Active Listening
16. Different behaviors which increase closeness - familiarity - and relationship.
Petroglyphs
Dealing with Gender Barrier
Immediacy Behaviors
Cave Paintings
17. All intentional and unintentional messages that are not written - spoken - or sounded.
Hearing
Immediacy Behaviors
Non-verbal communication
Cognitive and Affective
18. Depends on the sender; words matter.
Closed - blind - hidden - open
Low Context
Sensing - interpreting - evaluating - responding - remembering.
Cognitive and Affective
19. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Interpreting
Dealing with Semantic Barrier
Communication Ethics
Technical
20. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Telecommunication
Utilitarian
Vocal Communication
Closed - blind - hidden - open
21. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Facial expressions
Cognitive and Affective
Justice
Petroglyphs
22. Trust is weak - members feel awkward and it becomes personal.
High Context
Avoiding
Affective Conflict
Ambiguous Words
23. The act of receiving information through the ears.
Intimate Space
Affective Conflict
Hearing
Polychromatic View
24. Choosing which stimulus to focus on (intake)
Dealing with Semantic Barrier
Accommodating
Sensing
Cognitive and Affective
25. Four barriers that keep us from listening.
Public Distance
Physical - Personal - Semantic - Gender
Utilitarian
Responding
26. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Justice
Evaluating
Hidden Style
Utilitarian - moral rights - justice - practical
27. Types of communication
Evaluating
verbal - vocal - visual
Communication Ethics
Communication Style
28. Most common conflict resolution for closed style communicators.
Avoiding
Avoiding - accommodating - compromising - competing - collaborating.
Sensing
Frame of reference and cultural background
29. Types of conflict.
Intimate - personal - social - public
Hand gestures - posture - clothing - time - etc.
Cognitive and Affective
Technical
30. Ways to maintain effective relationships.
Dealing with Physical barriers
Avoiding
Expectations - teamwork - trust
Public Distance
31. Non-verbal communication is based on what two elements?
Stimulus - motivation - encoding - code - decoding - feedback
Frame of reference and cultural background
Sensing - interpreting - evaluating - responding - remembering.
Interpreting
32. Time is a resource to be rationed and controlled.
Hearing
Traditional - human relations - human resources - systems/contingency - transformational
Monochromatic View
Active Listening
33. Most common conflict resolution for hidden style communicators.
Accommodating
Interpreting
Collaborating
Dealing with Semantic Barrier
34. Touching- 18 inches: private use.
Individualistic
Stimulus - motivation - encoding - code - decoding - feedback
Intimate Space
Immediacy Behaviors
35. Overcome them and keep them in check.
Technical
Dealing with Personal barriers
Immediacy Behaviors
Expectations - teamwork - trust
36. Intentional or unintentional movements/gestures that control the flow of conversation.
Formal
Interpreting
Regulators
Communication
37. Develop your own opinion about the message (process)
Petroglyphs
Evaluating
Monochromatic View
Expectations - teamwork - trust
38. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Physical Enviroment
Communication Style
Informal
Utilitarian - moral rights - justice - practical
39. Taking appropriate action on the message (feedback)
Technical
Responding
Interpreting
Writing
40. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Cave Paintings
Dealing with Personal barriers
Ideograms
Physical Enviroment
41. Types of conflict resolution.
Avoiding - accommodating - compromising - competing - collaborating.
Sensing
Personal Space
Emblem
42. Universal - cross cultural non-verbal communication.
Competing
Facial expressions
Emblem - illustrators - regulators - adaptors
Individualistic
43. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Individualistic vs. collectivist - low context vs. high contex
Immediacy Behaviors
Open Style
Hand gestures - posture - clothing - time - etc.
44. Increase our understanding and relate to the other sex differently.
Collectivist
Dealing with Gender Barrier
Individualistic
Adaptors
45. Movements/gestures that vary between cultures more than eye contact.
Emblem - illustrators - regulators - adaptors
Dealing with Gender Barrier
Intimate Space
Compromising
46. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Closed Style
Emblem - illustrators - regulators - adaptors
Communication
Dealing with Personal barriers
47. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Affective Conflict
Communication
Eye contact
Competing
48. Protect people's fundamental or inalienable rights. (the golden rule)
Intimate Space
Formal
Moral Rights
Dealing with Gender Barrier
49. Understanding listening stages
Eye contact
Sensing - interpreting - evaluating - responding - remembering.
Closed Style
Petroglyphs show pictures and pictograms tell stories.
50. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Physical - Personal - Semantic - Gender
Avoiding
Emblem
Pictograms