Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 2nd choice conflict resolution for all types of communicators.






2. Decide which parts of the message are worth remembering.






3. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






4. Most common conflict resolution for closed style communicators.






5. Protect people's fundamental or inalienable rights. (the golden rule)






6. Non-verbal communication is based on what two elements?






7. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






8. Intentional or unintentional movements/gestures that control the flow of conversation.






9. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






10. Time is a tool to be used in building/maintaining relationships.






11. Self-control and focus on the message.






12. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






13. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






14. 4 styles of communication






15. Touching- 18 inches: private use.






16. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






17. Different behaviors which increase closeness - familiarity - and relationship.






18. Universal - cross cultural non-verbal communication.






19. Tone of voice






20. Written or spoken word






21. Non-verbal signals






22. Assign meaning to the message (internalize)






23. Based on ideas - objective. Ideas are separate than the person.






24. Non-verbal communication






25. Culture found in the east.






26. Develop your own opinion about the message (process)






27. People usually believe what they see over what they hear.






28. 2 types of cultural differences






29. Your communication style is based on these two things.






30. 12 feet +: Generally only for "speaker-listener" situations.






31. Actions - gestures - appearance - etc.






32. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






33. The act of receiving information through the ears.






34. Overcome them and keep them in check.






35. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






36. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






37. Understanding listening stages






38. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






39. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






40. Difference between petroglyphs and pictograms.






41. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






42. Types of conflict.






43. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






44. Most common conflict resolution for blind style communicators.






45. Depends on the sender; words matter.






46. The process of internalizing and heeding information.






47. Easy to communicate to society because the typical person would find them acceptable.






48. Clarify meanings and sustaining conversation.






49. All intentional and unintentional messages that are not written - spoken - or sounded.






50. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.