Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Depends on the sender; words matter.






2. Overcome them and keep them in check.






3. Intentional movements/gestures that add to or clarify verbal meaning.






4. Time is a tool to be used in building/maintaining relationships.






5. Choosing which stimulus to focus on (intake)






6. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






7. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






8. Most common conflict resolution for blind style communicators.






9. Easy to communicate to society because the typical person would find them acceptable.






10. Difference between petroglyphs and pictograms.






11. People usually believe what they see over what they hear.






12. Your communication style is based on these two things.






13. Self-control and focus on the message.






14. The process of internalizing and heeding information.






15. Most common conflict resolution for closed style communicators.






16. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






17. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






18. 12 feet +: Generally only for "speaker-listener" situations.






19. Rules and reasons for communication - known and easily stated.






20. 4 styles of communication






21. Steps in Communication






22. 18 inches- 4 feet: close friends/colleagues.






23. Taking appropriate action on the message (feedback)






24. Decide which parts of the message are worth remembering.






25. Major models of communication






26. Necessity - relativity - rationalization - self-deception - end goal - greed






27. Habitual movements/gestures used in times of stress.






28. Non-verbal communication is based on what two elements?






29. Touching- 18 inches: private use.






30. Increase our understanding and relate to the other sex differently.






31. Universal - cross cultural non-verbal communication.






32. Protect people's fundamental or inalienable rights. (the golden rule)






33. Culture found in the west.






34. Develop your own opinion about the message (process)






35. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






36. 2nd choice conflict resolution for all types of communicators.






37. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






38. Most common conflict resolution for open style communicators.






39. Based on ideas - objective. Ideas are separate than the person.






40. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






41. Types of conflict.






42. Movements/gestures that vary between cultures more than eye contact.






43. Non-verbal communication






44. Provide fair and equal treatment for all individuals and groups involved.






45. Types of communication






46. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






47. Lengths of personal space.






48. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






49. Types of frame of reference.






50. Types of conflict resolution.