Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






2. Provide fair and equal treatment for all individuals and groups involved.






3. Your communication style is based on these two things.






4. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






5. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






6. Most common conflict resolution for closed style communicators.






7. Choosing which stimulus to focus on (intake)






8. Understanding listening stages






9. Types of conflict.






10. Trust is weak - members feel awkward and it becomes personal.






11. 4 styles of communication






12. 18 inches- 4 feet: close friends/colleagues.






13. Assign meaning to the message (internalize)






14. Intentional movements/gestures that add to or clarify verbal meaning.






15. Depends on the receiver; context matters.






16. Difference between petroglyphs and pictograms.






17. Culture found in the east.






18. Written or spoken word






19. Ethical Rules






20. Necessity - relativity - rationalization - self-deception - end goal - greed






21. Movements/gestures that vary between cultures more than eye contact.






22. Clarify meanings and sustaining conversation.






23. Most common conflict resolution for open style communicators.






24. Easy to communicate to society because the typical person would find them acceptable.






25. Protect people's fundamental or inalienable rights. (the golden rule)






26. Touching- 18 inches: private use.






27. Self-control and focus on the message.






28. Increase our understanding and relate to the other sex differently.






29. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






30. Non-verbal communication






31. Major models of communication






32. Time is a tool to be used in building/maintaining relationships.






33. Rules are stated and known - but not the reasons.






34. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






35. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






36. People usually believe what they see over what they hear.






37. 2 types of cultural differences






38. Types of communication






39. 12 feet +: Generally only for "speaker-listener" situations.






40. Non-verbal communication is based on what two elements?






41. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






42. Develop your own opinion about the message (process)






43. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






44. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






45. Most common conflict resolution for blind style communicators.






46. Rules and reasons for communication - known and easily stated.






47. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






48. Types of conflict resolution.






49. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






50. The process of internalizing and heeding information.