Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Actions - gestures - appearance - etc.






2. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






3. Movements/gestures that vary between cultures more than eye contact.






4. The act of receiving information through the ears.






5. 4 styles of communication






6. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






7. Types of conflict.






8. Major models of communication






9. Self-control and focus on the message.






10. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






11. Depends on the receiver; context matters.






12. Illustrations which represent a more abstract idea/concept.






13. Views of time.






14. Understanding listening stages






15. Decide which parts of the message are worth remembering.






16. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






17. Touching- 18 inches: private use.






18. 2nd choice conflict resolution for all types of communicators.






19. Protect people's fundamental or inalienable rights. (the golden rule)






20. Rules are stated and known - but not the reasons.






21. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






22. Types of communication






23. Overcome them and keep them in check.






24. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






25. Increase our understanding and relate to the other sex differently.






26. Steps in Communication






27. Your communication style is based on these two things.






28. Types of conflict resolution.






29. Easy to communicate to society because the typical person would find them acceptable.






30. Intentional or unintentional movements/gestures that control the flow of conversation.






31. Most common conflict resolution for blind style communicators.






32. The process of internalizing and heeding information.






33. Time is a tool to be used in building/maintaining relationships.






34. Necessity - relativity - rationalization - self-deception - end goal - greed






35. Different behaviors which increase closeness - familiarity - and relationship.






36. Non-verbal communication






37. Tone of voice






38. Four barriers that keep us from listening.






39. Choosing which stimulus to focus on (intake)






40. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






41. Culture found in the east.






42. Trust is weak - members feel awkward and it becomes personal.






43. Rules and reasons for communication - known and easily stated.






44. Intentional movements/gestures that add to or clarify verbal meaning.






45. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






46. Universal - cross cultural non-verbal communication.






47. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






48. 18 inches- 4 feet: close friends/colleagues.






49. Ways to maintain effective relationships.






50. Time is a resource to be rationed and controlled.