Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Types of conflict resolution.






2. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






3. Four barriers that keep us from listening.






4. Depends on the receiver; context matters.






5. Non-verbal communication is based on what two elements?






6. Touching- 18 inches: private use.






7. Different behaviors which increase closeness - familiarity - and relationship.






8. All intentional and unintentional messages that are not written - spoken - or sounded.






9. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






10. The act of receiving information through the ears.






11. 2 types of cultural differences






12. Decide which parts of the message are worth remembering.






13. Your communication style is based on these two things.






14. 12 feet +: Generally only for "speaker-listener" situations.






15. Choosing which stimulus to focus on (intake)






16. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






17. Intentional or unintentional movements/gestures that control the flow of conversation.






18. Taking appropriate action on the message (feedback)






19. Rules and reasons for communication - known and easily stated.






20. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






21. Time is a resource to be rationed and controlled.






22. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






23. Easy to communicate to society because the typical person would find them acceptable.






24. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






25. Lengths of personal space.






26. Depends on the sender; words matter.






27. Develop your own opinion about the message (process)






28. Protect people's fundamental or inalienable rights. (the golden rule)






29. Steps in Communication






30. Illustrations which represent a more abstract idea/concept.






31. Necessity - relativity - rationalization - self-deception - end goal - greed






32. Most common conflict resolution for closed style communicators.






33. Culture found in the west.






34. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






35. Time is a tool to be used in building/maintaining relationships.






36. Understanding listening stages






37. Intentional movements/gestures that add to or clarify verbal meaning.






38. Most common conflict resolution for blind style communicators.






39. Non-verbal communication






40. Tone of voice






41. The process of internalizing and heeding information.






42. Culture found in the east.






43. Types of frame of reference.






44. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






45. 2nd choice conflict resolution for all types of communicators.






46. Overcome them and keep them in check.






47. Trust is weak - members feel awkward and it becomes personal.






48. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






49. Ways to maintain effective relationships.






50. 18 inches- 4 feet: close friends/colleagues.