Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Depends on the receiver; context matters.






2. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






3. Touching- 18 inches: private use.






4. Non-verbal signals






5. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






6. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






7. 18 inches- 4 feet: close friends/colleagues.






8. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






9. Your communication style is based on these two things.






10. The process of internalizing and heeding information.






11. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






12. All intentional and unintentional messages that are not written - spoken - or sounded.






13. Most common conflict resolution for blind style communicators.






14. Written or spoken word






15. Major models of communication






16. Taking appropriate action on the message (feedback)






17. 4 styles of communication






18. Non-verbal communication is based on what two elements?






19. People usually believe what they see over what they hear.






20. Tone of voice






21. Ethical Rules






22. Movements/gestures that vary between cultures more than eye contact.






23. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






24. Culture found in the west.






25. Overcome them and keep them in check.






26. Universal - cross cultural non-verbal communication.






27. Trust is weak - members feel awkward and it becomes personal.






28. Habitual movements/gestures used in times of stress.






29. Self-control and focus on the message.






30. Rules and reasons for communication - known and easily stated.






31. Illustrations which represent a more abstract idea/concept.






32. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






33. Steps in Communication






34. Depends on the sender; words matter.






35. Intentional movements/gestures that add to or clarify verbal meaning.






36. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






37. Non-verbal communication






38. 12 feet +: Generally only for "speaker-listener" situations.






39. Develop your own opinion about the message (process)






40. Time is a tool to be used in building/maintaining relationships.






41. Time is a resource to be rationed and controlled.






42. Intentional or unintentional movements/gestures that control the flow of conversation.






43. Types of conflict resolution.






44. Clarify meanings and sustaining conversation.






45. Types of conflict.






46. Decide which parts of the message are worth remembering.






47. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






48. Easy to communicate to society because the typical person would find them acceptable.






49. 2 types of cultural differences






50. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.