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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Habitual movements/gestures used in times of stress.
Adaptors
Hidden Style
Avoiding - accommodating - compromising - competing - collaborating.
Dealing with Physical barriers
2. 2 types of cultural differences
Petroglyphs
Blind Style
Writing
Individualistic vs. collectivist - low context vs. high contex
3. Non-verbal communication
Regulators
Hearing
70% of all communication
Practical
4. Depends on the receiver; context matters.
Dealing with Semantic Barrier
Social Distance
High Context
Listening
5. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Responding
Ideograms
Writing
Remembering
6. Develop your own opinion about the message (process)
Evaluating
Technical
Communication
Remembering
7. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Blind Style
Justice
Sensing - interpreting - evaluating - responding - remembering.
Physical Enviroment
8. Types of conflict resolution.
Justice
Low Context
Polychromatic View
Avoiding - accommodating - compromising - competing - collaborating.
9. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Cognitive Conflict
Avoiding - accommodating - compromising - competing - collaborating.
Competing
Communication
10. Touching- 18 inches: private use.
Polychromatic View
Utilitarian - moral rights - justice - practical
Intimate Space
Eye contact
11. Self-control and focus on the message.
Open Style
Facial expressions
Dealing with Physical barriers
Speech
12. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Blind Style
Cognitive and Affective
Physical Enviroment
Individualistic
13. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Dealing with Gender Barrier
Active Listening
Verbal Communication
Pictograms
14. Rules and reasons for communication - known and easily stated.
Accommodating
Avoiding
Technical
70% of all communication
15. 2nd choice conflict resolution for all types of communicators.
Compromising
Monochromatic View
Justice
Moral Rights
16. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Technical - formal - informal
Intimate - personal - social - public
Verbal Communication
Cave Paintings
17. Depends on the sender; words matter.
Closed Style
Communication Ethics
Low Context
Avoiding
18. 12 feet +: Generally only for "speaker-listener" situations.
Stimulus - motivation - encoding - code - decoding - feedback
Compromising
Expectations - teamwork - trust
Public Distance
19. Ethical Rules
Adaptors
Utilitarian - moral rights - justice - practical
Low Context
Petroglyphs
20. Culture found in the west.
Moral Rights
Individualistic
Expectations - teamwork - trust
Stimulus - motivation - encoding - code - decoding - feedback
21. Intentional movements/gestures that add to or clarify verbal meaning.
Illustrators
Frame of reference and cultural background
Dealing with Physical barriers
Low Context
22. Lengths of personal space.
Intimate - personal - social - public
Regulators
Cave Paintings
Ambiguous Words
23. Types of communication
Expectations - teamwork - trust
Low Context
Technical
verbal - vocal - visual
24. 4 styles of communication
Visual Communication
Closed - blind - hidden - open
Unethical traps
Cave Paintings
25. Decide which parts of the message are worth remembering.
Cognitive and Affective
Ambiguous Words
Remembering
Individualistic vs. collectivist - low context vs. high contex
26. Protect people's fundamental or inalienable rights. (the golden rule)
Hidden Style
Moral Rights
Public Distance
Avoiding - accommodating - compromising - competing - collaborating.
27. Clarify meanings and sustaining conversation.
Dealing with Semantic Barrier
Illustrators
Cognitive Conflict
Emblem - illustrators - regulators - adaptors
28. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Telecommunication
Communication Ethics
Low Context
Moral Rights
29. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Speech
Sensing
Moral Rights
Emblem - illustrators - regulators - adaptors
30. Most common conflict resolution for closed style communicators.
Petroglyphs
Competing
Avoiding
70% of all communication
31. Necessity - relativity - rationalization - self-deception - end goal - greed
Closed Style
Frame of reference and cultural background
Unethical traps
Collaborating
32. Time is a tool to be used in building/maintaining relationships.
Frame of reference and cultural background
Monochromatic View
Polychromatic View
Speech
33. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Low Context
Ideograms
Closed Style
Emblem - illustrators - regulators - adaptors
34. Intentional movements/gestures with a specific meaning.
Emblem
Technical
Petroglyphs
Compromising
35. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Ambiguous Words
Practical
Informal
Communication
36. Increase our understanding and relate to the other sex differently.
Petroglyphs
Hidden Style
Monochromatic View
Dealing with Gender Barrier
37. Different behaviors which increase closeness - familiarity - and relationship.
Intimate - personal - social - public
Dealing with Personal barriers
Illustrators
Immediacy Behaviors
38. Most common conflict resolution for hidden style communicators.
Accommodating
Intimate - personal - social - public
Monochromatic View
Individualistic vs. collectivist - low context vs. high contex
39. Understanding listening stages
Frame of reference and cultural background
Adaptors
Sensing - interpreting - evaluating - responding - remembering.
Verbal Communication
40. Types of conflict.
Dealing with Semantic Barrier
Ideograms
Feedback and disclosure
Cognitive and Affective
41. Most common conflict resolution for blind style communicators.
Ambiguous Words
Competing
Emblem
Utilitarian - moral rights - justice - practical
42. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Communication Ethics
Dealing with Personal barriers
Polychromatic View
Technical
43. Assign meaning to the message (internalize)
Interpreting
Formal
Affective Conflict
Speech
44. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Dealing with Gender Barrier
Avoiding - accommodating - compromising - competing - collaborating.
Hidden Style
Compromising
45. Ways to maintain effective relationships.
Avoiding
Cognitive Conflict
Moral Rights
Expectations - teamwork - trust
46. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Collectivist
Open Style
Eye contact
Practical
47. Actions - gestures - appearance - etc.
Regulators
Expectations - teamwork - trust
Ambiguous Words
Visual Communication
48. Major models of communication
Intimate Space
Traditional - human relations - human resources - systems/contingency - transformational
Technical - formal - informal
Formal
49. The process of internalizing and heeding information.
Speech
Listening
Technical - formal - informal
Facial expressions
50. Movements/gestures that vary between cultures more than eye contact.
Petroglyphs show pictures and pictograms tell stories.
Cognitive Conflict
Individualistic vs. collectivist - low context vs. high contex
Emblem - illustrators - regulators - adaptors