Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Most common conflict resolution for hidden style communicators.






2. Culture found in the west.






3. Different behaviors which increase closeness - familiarity - and relationship.






4. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






5. 2nd choice conflict resolution for all types of communicators.






6. 2 types of cultural differences






7. Overcome them and keep them in check.






8. Easy to communicate to society because the typical person would find them acceptable.






9. Based on ideas - objective. Ideas are separate than the person.






10. Most common conflict resolution for blind style communicators.






11. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






12. Types of conflict resolution.






13. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






14. Types of communication






15. Major models of communication






16. Types of conflict.






17. Develop your own opinion about the message (process)






18. Provide fair and equal treatment for all individuals and groups involved.






19. Lengths of personal space.






20. Decide which parts of the message are worth remembering.






21. Rules and reasons for communication - known and easily stated.






22. Touching- 18 inches: private use.






23. Tone of voice






24. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






25. Habitual movements/gestures used in times of stress.






26. Most common conflict resolution for closed style communicators.






27. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






28. Illustrations which represent a more abstract idea/concept.






29. The act of receiving information through the ears.






30. Non-verbal communication is based on what two elements?






31. Create the greatest good for the greatest amount of people






32. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






33. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






34. Intentional or unintentional movements/gestures that control the flow of conversation.






35. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






36. Increase our understanding and relate to the other sex differently.






37. Understanding listening stages






38. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






39. Actions - gestures - appearance - etc.






40. Types of frame of reference.






41. Ethical Rules






42. Universal - cross cultural non-verbal communication.






43. Steps in Communication






44. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






45. Time is a resource to be rationed and controlled.






46. Non-verbal signals






47. Non-verbal communication






48. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






49. Necessity - relativity - rationalization - self-deception - end goal - greed






50. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.