Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






2. Create the greatest good for the greatest amount of people






3. Rules are stated and known - but not the reasons.






4. Choosing which stimulus to focus on (intake)






5. Most common conflict resolution for open style communicators.






6. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






7. Necessity - relativity - rationalization - self-deception - end goal - greed






8. Ethical Rules






9. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






10. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






11. Increase our understanding and relate to the other sex differently.






12. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






13. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






14. Different behaviors which increase closeness - familiarity - and relationship.






15. Habitual movements/gestures used in times of stress.






16. Provide fair and equal treatment for all individuals and groups involved.






17. Culture found in the west.






18. Ways to maintain effective relationships.






19. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






20. Types of conflict.






21. Culture found in the east.






22. 12 feet +: Generally only for "speaker-listener" situations.






23. 2 types of cultural differences






24. Self-control and focus on the message.






25. Views of time.






26. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






27. Develop your own opinion about the message (process)






28. Depends on the receiver; context matters.






29. Easy to communicate to society because the typical person would find them acceptable.






30. Major models of communication






31. Steps in Communication






32. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






33. Non-verbal communication is based on what two elements?






34. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






35. 18 inches- 4 feet: close friends/colleagues.






36. Most common conflict resolution for closed style communicators.






37. Types of conflict resolution.






38. Movements/gestures that vary between cultures more than eye contact.






39. Touching- 18 inches: private use.






40. Based on ideas - objective. Ideas are separate than the person.






41. People usually believe what they see over what they hear.






42. Universal - cross cultural non-verbal communication.






43. Actions - gestures - appearance - etc.






44. Tone of voice






45. The process of internalizing and heeding information.






46. Most common conflict resolution for blind style communicators.






47. Understanding listening stages






48. All intentional and unintentional messages that are not written - spoken - or sounded.






49. Types of communication






50. Four barriers that keep us from listening.