SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Ideograms
Personal Space
Telecommunication
Technical - formal - informal
2. All intentional and unintentional messages that are not written - spoken - or sounded.
Non-verbal communication
Utilitarian
Sensing - interpreting - evaluating - responding - remembering.
Practical
3. Protect people's fundamental or inalienable rights. (the golden rule)
Moral Rights
Monochromatic and Polychromatic
Justice
Dealing with Personal barriers
4. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Moral Rights
Communication Style
Evaluating
Dealing with Physical barriers
5. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Active Listening
Collaborating
Verbal Communication
Non-verbal communication
6. Culture found in the east.
70% of all communication
Justice
Hand gestures - posture - clothing - time - etc.
Collectivist
7. Develop your own opinion about the message (process)
Evaluating
Vocal Communication
Petroglyphs
Individualistic vs. collectivist - low context vs. high contex
8. Actions - gestures - appearance - etc.
Communication
Visual Communication
Formal
Adaptors
9. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Technical
Justice
Petroglyphs
Communication Ethics
10. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Responding
Hidden Style
Open Style
Physical - Personal - Semantic - Gender
11. Intentional movements/gestures that add to or clarify verbal meaning.
Public Distance
Illustrators
Pictograms
Justice
12. Types of frame of reference.
Technical - formal - informal
Unethical traps
Dealing with Physical barriers
High Context
13. The process of internalizing and heeding information.
Hearing
70% of all communication
Monochromatic and Polychromatic
Listening
14. Types of conflict.
Formal
Listening
Accommodating
Cognitive and Affective
15. Most common conflict resolution for open style communicators.
Collaborating
verbal - vocal - visual
Formal
Ideograms
16. Choosing which stimulus to focus on (intake)
Cave Paintings
Sensing
Verbal Communication
Emblem
17. Based on ideas - objective. Ideas are separate than the person.
Cognitive Conflict
Communication
Unethical traps
Emblem - illustrators - regulators - adaptors
18. Time is a tool to be used in building/maintaining relationships.
Practical
Ambiguous Words
Dealing with Personal barriers
Polychromatic View
19. Intentional movements/gestures with a specific meaning.
Emblem
Expectations - teamwork - trust
Individualistic
Individualistic vs. collectivist - low context vs. high contex
20. Different behaviors which increase closeness - familiarity - and relationship.
Open Style
Intimate Space
Immediacy Behaviors
Justice
21. 2nd choice conflict resolution for all types of communicators.
Verbal Communication
Compromising
Low Context
Communication
22. Non-verbal communication is based on what two elements?
Eye contact
Active Listening
Frame of reference and cultural background
Moral Rights
23. 2 types of cultural differences
Emblem
Individualistic vs. collectivist - low context vs. high contex
Moral Rights
Individualistic
24. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Individualistic
Stimulus - motivation - encoding - code - decoding - feedback
Frame of reference and cultural background
Physical Enviroment
25. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Speech
Intimate - personal - social - public
Collaborating
70% of all communication
26. Rules are stated and known - but not the reasons.
Individualistic vs. collectivist - low context vs. high contex
Low Context
Accommodating
Formal
27. Assign meaning to the message (internalize)
Eye contact
Dealing with Semantic Barrier
Accommodating
Interpreting
28. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Polychromatic View
Cave Paintings
Non-verbal communication
Vocal Communication
29. Rules and reasons for communication - known and easily stated.
Adaptors
Low Context
Traditional - human relations - human resources - systems/contingency - transformational
Technical
30. Views of time.
Monochromatic and Polychromatic
Cognitive and Affective
Blind Style
Immediacy Behaviors
31. Tone of voice
Vocal Communication
Technical
Cognitive Conflict
Eye contact
32. Taking appropriate action on the message (feedback)
Physical Enviroment
Non-verbal communication
Responding
Communication Style
33. Types of communication
verbal - vocal - visual
Monochromatic and Polychromatic
Hearing
Stimulus - motivation - encoding - code - decoding - feedback
34. Most common conflict resolution for blind style communicators.
verbal - vocal - visual
Individualistic vs. collectivist - low context vs. high contex
Competing
Practical
35. Trust is weak - members feel awkward and it becomes personal.
Feedback and disclosure
Interpreting
Affective Conflict
Sensing
36. Steps in Communication
Petroglyphs
Stimulus - motivation - encoding - code - decoding - feedback
Vocal Communication
Social Distance
37. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Hand gestures - posture - clothing - time - etc.
Closed Style
Responding
Social Distance
38. Increase our understanding and relate to the other sex differently.
Affective Conflict
Remembering
Physical Enviroment
Dealing with Gender Barrier
39. Most common conflict resolution for closed style communicators.
Physical Enviroment
Avoiding
Pictograms
Verbal Communication
40. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Individualistic
Informal
Vocal Communication
Collectivist
41. Create the greatest good for the greatest amount of people
Utilitarian
Adaptors
Dealing with Personal barriers
Petroglyphs
42. Provide fair and equal treatment for all individuals and groups involved.
Justice
Listening
Intimate Space
Ideograms
43. Necessity - relativity - rationalization - self-deception - end goal - greed
Accommodating
Public Distance
Speech
Unethical traps
44. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Emblem - illustrators - regulators - adaptors
Cognitive and Affective
Practical
Hidden Style
45. Types of conflict resolution.
Avoiding - accommodating - compromising - competing - collaborating.
Practical
Physical - Personal - Semantic - Gender
Dealing with Personal barriers
46. Ethical Rules
Utilitarian - moral rights - justice - practical
Regulators
Communication
Avoiding
47. Habitual movements/gestures used in times of stress.
Adaptors
Justice
Dealing with Personal barriers
Writing
48. Culture found in the west.
Ambiguous Words
Individualistic
Individualistic vs. collectivist - low context vs. high contex
Hidden Style
49. Written or spoken word
Dealing with Semantic Barrier
Verbal Communication
Dealing with Physical barriers
Hand gestures - posture - clothing - time - etc.
50. Depends on the sender; words matter.
Low Context
Communication
Facial expressions
Intimate Space