Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Necessity - relativity - rationalization - self-deception - end goal - greed






2. Rules and reasons for communication - known and easily stated.






3. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






4. Create the greatest good for the greatest amount of people






5. Lengths of personal space.






6. 12 feet +: Generally only for "speaker-listener" situations.






7. Most common conflict resolution for open style communicators.






8. 2 types of cultural differences






9. Different behaviors which increase closeness - familiarity - and relationship.






10. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






11. Understanding listening stages






12. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






13. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






14. Written or spoken word






15. Develop your own opinion about the message (process)






16. 4 styles of communication






17. Steps in Communication






18. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






19. Non-verbal communication






20. Intentional movements/gestures that add to or clarify verbal meaning.






21. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






22. Clarify meanings and sustaining conversation.






23. Intentional or unintentional movements/gestures that control the flow of conversation.






24. All intentional and unintentional messages that are not written - spoken - or sounded.






25. Most common conflict resolution for closed style communicators.






26. 18 inches- 4 feet: close friends/colleagues.






27. Intentional movements/gestures with a specific meaning.






28. Actions - gestures - appearance - etc.






29. Trust is weak - members feel awkward and it becomes personal.






30. Types of frame of reference.






31. Based on ideas - objective. Ideas are separate than the person.






32. Tone of voice






33. Major models of communication






34. Easy to communicate to society because the typical person would find them acceptable.






35. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






36. The act of receiving information through the ears.






37. Time is a resource to be rationed and controlled.






38. Decide which parts of the message are worth remembering.






39. Movements/gestures that vary between cultures more than eye contact.






40. Touching- 18 inches: private use.






41. Depends on the sender; words matter.






42. Four barriers that keep us from listening.






43. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






44. Non-verbal signals






45. Habitual movements/gestures used in times of stress.






46. Depends on the receiver; context matters.






47. Most common conflict resolution for hidden style communicators.






48. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






49. Culture found in the west.






50. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.