Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Depends on the receiver; context matters.






2. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






3. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






4. Major models of communication






5. Understanding listening stages






6. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






7. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






8. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






9. Your communication style is based on these two things.






10. Taking appropriate action on the message (feedback)






11. Overcome them and keep them in check.






12. Decide which parts of the message are worth remembering.






13. Assign meaning to the message (internalize)






14. Lengths of personal space.






15. Views of time.






16. Touching- 18 inches: private use.






17. Culture found in the west.






18. Movements/gestures that vary between cultures more than eye contact.






19. Culture found in the east.






20. Most common conflict resolution for hidden style communicators.






21. Illustrations which represent a more abstract idea/concept.






22. Most common conflict resolution for blind style communicators.






23. 2 types of cultural differences






24. Ways to maintain effective relationships.






25. Protect people's fundamental or inalienable rights. (the golden rule)






26. Non-verbal communication






27. Rules are stated and known - but not the reasons.






28. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






29. Self-control and focus on the message.






30. Create the greatest good for the greatest amount of people






31. Written or spoken word






32. Actions - gestures - appearance - etc.






33. Time is a tool to be used in building/maintaining relationships.






34. Time is a resource to be rationed and controlled.






35. The process of internalizing and heeding information.






36. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






37. Types of conflict resolution.






38. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






39. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






40. Easy to communicate to society because the typical person would find them acceptable.






41. 18 inches- 4 feet: close friends/colleagues.






42. All intentional and unintentional messages that are not written - spoken - or sounded.






43. Provide fair and equal treatment for all individuals and groups involved.






44. Ethical Rules






45. Tone of voice






46. Choosing which stimulus to focus on (intake)






47. Most common conflict resolution for closed style communicators.






48. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






49. Four barriers that keep us from listening.






50. Different behaviors which increase closeness - familiarity - and relationship.