Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






2. Non-verbal communication






3. Most common conflict resolution for open style communicators.






4. Non-verbal communication is based on what two elements?






5. Four barriers that keep us from listening.






6. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






7. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






8. Universal - cross cultural non-verbal communication.






9. Culture found in the east.






10. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






11. Your communication style is based on these two things.






12. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






13. 2nd choice conflict resolution for all types of communicators.






14. Ways to maintain effective relationships.






15. Types of conflict resolution.






16. The act of receiving information through the ears.






17. Habitual movements/gestures used in times of stress.






18. Assign meaning to the message (internalize)






19. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






20. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






21. Tone of voice






22. Non-verbal signals






23. Most common conflict resolution for blind style communicators.






24. People usually believe what they see over what they hear.






25. Illustrations which represent a more abstract idea/concept.






26. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






27. Types of frame of reference.






28. Self-control and focus on the message.






29. Actions - gestures - appearance - etc.






30. Understanding listening stages






31. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






32. Touching- 18 inches: private use.






33. Decide which parts of the message are worth remembering.






34. Depends on the sender; words matter.






35. Types of communication






36. Develop your own opinion about the message (process)






37. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






38. Time is a resource to be rationed and controlled.






39. All intentional and unintentional messages that are not written - spoken - or sounded.






40. Intentional movements/gestures with a specific meaning.






41. Types of conflict.






42. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






43. Create the greatest good for the greatest amount of people






44. Movements/gestures that vary between cultures more than eye contact.






45. Ethical Rules






46. Taking appropriate action on the message (feedback)






47. Easy to communicate to society because the typical person would find them acceptable.






48. Written or spoken word






49. Time is a tool to be used in building/maintaining relationships.






50. 18 inches- 4 feet: close friends/colleagues.