Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Easy to communicate to society because the typical person would find them acceptable.






2. Types of communication






3. Actions - gestures - appearance - etc.






4. 18 inches- 4 feet: close friends/colleagues.






5. 2nd choice conflict resolution for all types of communicators.






6. Self-control and focus on the message.






7. Taking appropriate action on the message (feedback)






8. Major models of communication






9. Non-verbal communication






10. Rules are stated and known - but not the reasons.






11. Time is a resource to be rationed and controlled.






12. Increase our understanding and relate to the other sex differently.






13. Depends on the receiver; context matters.






14. Four barriers that keep us from listening.






15. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






16. Create the greatest good for the greatest amount of people






17. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






18. Difference between petroglyphs and pictograms.






19. Intentional movements/gestures that add to or clarify verbal meaning.






20. Ethical Rules






21. Protect people's fundamental or inalienable rights. (the golden rule)






22. Trust is weak - members feel awkward and it becomes personal.






23. People usually believe what they see over what they hear.






24. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






25. Movements/gestures that vary between cultures more than eye contact.






26. Illustrations which represent a more abstract idea/concept.






27. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






28. Most common conflict resolution for blind style communicators.






29. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






30. Most common conflict resolution for open style communicators.






31. Steps in Communication






32. Touching- 18 inches: private use.






33. Views of time.






34. Types of frame of reference.






35. Habitual movements/gestures used in times of stress.






36. Most common conflict resolution for closed style communicators.






37. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






38. Types of conflict resolution.






39. Rules and reasons for communication - known and easily stated.






40. Necessity - relativity - rationalization - self-deception - end goal - greed






41. Tone of voice






42. Provide fair and equal treatment for all individuals and groups involved.






43. Universal - cross cultural non-verbal communication.






44. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






45. Choosing which stimulus to focus on (intake)






46. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






47. Time is a tool to be used in building/maintaining relationships.






48. Culture found in the west.






49. Based on ideas - objective. Ideas are separate than the person.






50. 4 styles of communication







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Can you answer 50 questions in 15 minutes?


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