Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rules are stated and known - but not the reasons.






2. Overcome them and keep them in check.






3. Habitual movements/gestures used in times of stress.






4. Understanding listening stages






5. Types of communication






6. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






7. Movements/gestures that vary between cultures more than eye contact.






8. Choosing which stimulus to focus on (intake)






9. 12 feet +: Generally only for "speaker-listener" situations.






10. Most common conflict resolution for closed style communicators.






11. Intentional movements/gestures with a specific meaning.






12. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






13. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






14. Ways to maintain effective relationships.






15. Difference between petroglyphs and pictograms.






16. Self-control and focus on the message.






17. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






18. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






19. Culture found in the west.






20. Ethical Rules






21. Decide which parts of the message are worth remembering.






22. People usually believe what they see over what they hear.






23. Four barriers that keep us from listening.






24. Assign meaning to the message (internalize)






25. Easy to communicate to society because the typical person would find them acceptable.






26. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






27. Views of time.






28. Most common conflict resolution for open style communicators.






29. Depends on the receiver; context matters.






30. Intentional movements/gestures that add to or clarify verbal meaning.






31. Most common conflict resolution for blind style communicators.






32. Most common conflict resolution for hidden style communicators.






33. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






34. Non-verbal communication is based on what two elements?






35. Trust is weak - members feel awkward and it becomes personal.






36. The process of internalizing and heeding information.






37. Types of frame of reference.






38. Protect people's fundamental or inalienable rights. (the golden rule)






39. Taking appropriate action on the message (feedback)






40. Time is a tool to be used in building/maintaining relationships.






41. Lengths of personal space.






42. Create the greatest good for the greatest amount of people






43. Types of conflict resolution.






44. 2 types of cultural differences






45. The act of receiving information through the ears.






46. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






47. Provide fair and equal treatment for all individuals and groups involved.






48. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






49. Actions - gestures - appearance - etc.






50. Steps in Communication