Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Steps in Communication






2. Develop your own opinion about the message (process)






3. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






4. Rules are stated and known - but not the reasons.






5. Most common conflict resolution for blind style communicators.






6. Universal - cross cultural non-verbal communication.






7. Non-verbal signals






8. Protect people's fundamental or inalienable rights. (the golden rule)






9. Culture found in the west.






10. Types of conflict resolution.






11. Assign meaning to the message (internalize)






12. Decide which parts of the message are worth remembering.






13. Types of communication






14. Types of frame of reference.






15. People usually believe what they see over what they hear.






16. Provide fair and equal treatment for all individuals and groups involved.






17. Written or spoken word






18. Intentional movements/gestures with a specific meaning.






19. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






20. Types of conflict.






21. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






22. Intentional or unintentional movements/gestures that control the flow of conversation.






23. 2 types of cultural differences






24. 18 inches- 4 feet: close friends/colleagues.






25. Culture found in the east.






26. Illustrations which represent a more abstract idea/concept.






27. The process of internalizing and heeding information.






28. Habitual movements/gestures used in times of stress.






29. Clarify meanings and sustaining conversation.






30. Create the greatest good for the greatest amount of people






31. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






32. Touching- 18 inches: private use.






33. Intentional movements/gestures that add to or clarify verbal meaning.






34. Understanding listening stages






35. Views of time.






36. 12 feet +: Generally only for "speaker-listener" situations.






37. Different behaviors which increase closeness - familiarity - and relationship.






38. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






39. 2nd choice conflict resolution for all types of communicators.






40. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






41. Your communication style is based on these two things.






42. Time is a tool to be used in building/maintaining relationships.






43. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






44. Rules and reasons for communication - known and easily stated.






45. Necessity - relativity - rationalization - self-deception - end goal - greed






46. Non-verbal communication is based on what two elements?






47. Depends on the sender; words matter.






48. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






49. Taking appropriate action on the message (feedback)






50. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.