Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The process of internalizing and heeding information.






2. Non-verbal communication






3. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






4. Types of frame of reference.






5. Intentional or unintentional movements/gestures that control the flow of conversation.






6. 4 styles of communication






7. Non-verbal communication is based on what two elements?






8. Different behaviors which increase closeness - familiarity - and relationship.






9. Major models of communication






10. Tone of voice






11. Actions - gestures - appearance - etc.






12. Provide fair and equal treatment for all individuals and groups involved.






13. Types of communication






14. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






15. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






16. Decide which parts of the message are worth remembering.






17. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






18. Increase our understanding and relate to the other sex differently.






19. Ways to maintain effective relationships.






20. Four barriers that keep us from listening.






21. 12 feet +: Generally only for "speaker-listener" situations.






22. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






23. Your communication style is based on these two things.






24. Choosing which stimulus to focus on (intake)






25. All intentional and unintentional messages that are not written - spoken - or sounded.






26. Views of time.






27. People usually believe what they see over what they hear.






28. Ethical Rules






29. Rules and reasons for communication - known and easily stated.






30. Protect people's fundamental or inalienable rights. (the golden rule)






31. 2 types of cultural differences






32. Most common conflict resolution for open style communicators.






33. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






34. Easy to communicate to society because the typical person would find them acceptable.






35. Intentional movements/gestures that add to or clarify verbal meaning.






36. Written or spoken word






37. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






38. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






39. Universal - cross cultural non-verbal communication.






40. 2nd choice conflict resolution for all types of communicators.






41. Steps in Communication






42. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






43. Rules are stated and known - but not the reasons.






44. Most common conflict resolution for closed style communicators.






45. Understanding listening stages






46. Based on ideas - objective. Ideas are separate than the person.






47. Develop your own opinion about the message (process)






48. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






49. Culture found in the west.






50. Illustrations which represent a more abstract idea/concept.