SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Types of frame of reference.
Dealing with Physical barriers
Petroglyphs
Ambiguous Words
Technical - formal - informal
2. Depends on the sender; words matter.
Closed Style
Monochromatic and Polychromatic
Technical
Low Context
3. Four barriers that keep us from listening.
High Context
Remembering
Physical - Personal - Semantic - Gender
Vocal Communication
4. Types of communication
Open Style
verbal - vocal - visual
Eye contact
Emblem
5. Develop your own opinion about the message (process)
Evaluating
Responding
Monochromatic and Polychromatic
Immediacy Behaviors
6. Ethical Rules
Utilitarian - moral rights - justice - practical
Social Distance
Listening
Affective Conflict
7. 4 styles of communication
Closed - blind - hidden - open
Low Context
Avoiding - accommodating - compromising - competing - collaborating.
Sensing - interpreting - evaluating - responding - remembering.
8. The act of receiving information through the ears.
Regulators
Hearing
Individualistic
Moral Rights
9. Based on ideas - objective. Ideas are separate than the person.
Cognitive Conflict
Active Listening
Emblem - illustrators - regulators - adaptors
70% of all communication
10. 2 types of cultural differences
Informal
Utilitarian - moral rights - justice - practical
Ideograms
Individualistic vs. collectivist - low context vs. high contex
11. Intentional movements/gestures that add to or clarify verbal meaning.
Low Context
Illustrators
Public Distance
Communication Style
12. Different behaviors which increase closeness - familiarity - and relationship.
Immediacy Behaviors
Unethical traps
Communication Style
Collectivist
13. Time is a resource to be rationed and controlled.
Communication Style
Monochromatic View
Verbal Communication
Evaluating
14. Tone of voice
Vocal Communication
Petroglyphs show pictures and pictograms tell stories.
Monochromatic View
Hidden Style
15. Non-verbal signals
Hand gestures - posture - clothing - time - etc.
Communication Ethics
Personal Space
Cave Paintings
16. Time is a tool to be used in building/maintaining relationships.
Polychromatic View
Physical Enviroment
Eye contact
Utilitarian - moral rights - justice - practical
17. Overcome them and keep them in check.
Physical - Personal - Semantic - Gender
Dealing with Personal barriers
Individualistic
Feedback and disclosure
18. Views of time.
Feedback and disclosure
Dealing with Gender Barrier
Hand gestures - posture - clothing - time - etc.
Monochromatic and Polychromatic
19. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Competing
Sensing - interpreting - evaluating - responding - remembering.
Communication
verbal - vocal - visual
20. Clarify meanings and sustaining conversation.
Dealing with Semantic Barrier
Adaptors
Remembering
Traditional - human relations - human resources - systems/contingency - transformational
21. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Technical - formal - informal
Utilitarian
Dealing with Personal barriers
Communication Style
22. Decide which parts of the message are worth remembering.
Remembering
Compromising
Listening
Expectations - teamwork - trust
23. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Moral Rights
Physical - Personal - Semantic - Gender
Communication Ethics
Writing
24. Trust is weak - members feel awkward and it becomes personal.
70% of all communication
Telecommunication
Sensing
Affective Conflict
25. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Utilitarian
Informal
Individualistic vs. collectivist - low context vs. high contex
Feedback and disclosure
26. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Ambiguous Words
Social Distance
Low Context
Avoiding
27. Universal - cross cultural non-verbal communication.
Utilitarian - moral rights - justice - practical
Moral Rights
Facial expressions
Active Listening
28. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Physical Enviroment
Telecommunication
Utilitarian
Cognitive and Affective
29. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Closed Style
Evaluating
Practical
Monochromatic and Polychromatic
30. All intentional and unintentional messages that are not written - spoken - or sounded.
Dealing with Physical barriers
High Context
Non-verbal communication
Traditional - human relations - human resources - systems/contingency - transformational
31. Understanding listening stages
Ambiguous Words
Adaptors
Sensing - interpreting - evaluating - responding - remembering.
Technical
32. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Closed - blind - hidden - open
Active Listening
Interpreting
Sensing - interpreting - evaluating - responding - remembering.
33. Touching- 18 inches: private use.
Hidden Style
Intimate Space
Monochromatic View
Practical
34. Difference between petroglyphs and pictograms.
Avoiding
Petroglyphs show pictures and pictograms tell stories.
Hand gestures - posture - clothing - time - etc.
Collectivist
35. Most common conflict resolution for open style communicators.
Interpreting
Competing
Collaborating
Utilitarian - moral rights - justice - practical
36. Most common conflict resolution for hidden style communicators.
Petroglyphs show pictures and pictograms tell stories.
Utilitarian
Accommodating
Expectations - teamwork - trust
37. Increase our understanding and relate to the other sex differently.
Stimulus - motivation - encoding - code - decoding - feedback
Technical
Dealing with Gender Barrier
Ideograms
38. Depends on the receiver; context matters.
High Context
Emblem - illustrators - regulators - adaptors
Eye contact
Petroglyphs
39. People usually believe what they see over what they hear.
Dealing with Semantic Barrier
Communication Ethics
Immediacy Behaviors
Ambiguous Words
40. Lengths of personal space.
Visual Communication
Accommodating
Closed - blind - hidden - open
Intimate - personal - social - public
41. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Telecommunication
Regulators
Hidden Style
Physical Enviroment
42. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Petroglyphs
Pictograms
High Context
Social Distance
43. Choosing which stimulus to focus on (intake)
Cognitive Conflict
Evaluating
Affective Conflict
Sensing
44. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Verbal Communication
Accommodating
Technical - formal - informal
Communication Ethics
45. The process of internalizing and heeding information.
Regulators
Listening
verbal - vocal - visual
Open Style
46. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Evaluating
Avoiding
Speech
Stimulus - motivation - encoding - code - decoding - feedback
47. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Public Distance
Avoiding - accommodating - compromising - competing - collaborating.
Closed Style
Hidden Style
48. Most common conflict resolution for blind style communicators.
Physical Enviroment
Hidden Style
Competing
Low Context
49. Assign meaning to the message (internalize)
Communication
Regulators
Facial expressions
Interpreting
50. Steps in Communication
Ideograms
Stimulus - motivation - encoding - code - decoding - feedback
Social Distance
Intimate Space