Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Taking appropriate action on the message (feedback)






2. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






3. Based on ideas - objective. Ideas are separate than the person.






4. Time is a tool to be used in building/maintaining relationships.






5. Actions - gestures - appearance - etc.






6. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






7. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






8. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






9. Tone of voice






10. Decide which parts of the message are worth remembering.






11. Choosing which stimulus to focus on (intake)






12. Create the greatest good for the greatest amount of people






13. The process of internalizing and heeding information.






14. Universal - cross cultural non-verbal communication.






15. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






16. Time is a resource to be rationed and controlled.






17. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






18. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






19. Steps in Communication






20. Habitual movements/gestures used in times of stress.






21. Culture found in the east.






22. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






23. Necessity - relativity - rationalization - self-deception - end goal - greed






24. Easy to communicate to society because the typical person would find them acceptable.






25. Your communication style is based on these two things.






26. Increase our understanding and relate to the other sex differently.






27. Non-verbal communication is based on what two elements?






28. Intentional movements/gestures that add to or clarify verbal meaning.






29. Most common conflict resolution for closed style communicators.






30. Self-control and focus on the message.






31. Intentional movements/gestures with a specific meaning.






32. Types of conflict resolution.






33. Rules are stated and known - but not the reasons.






34. Most common conflict resolution for hidden style communicators.






35. Touching- 18 inches: private use.






36. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






37. Assign meaning to the message (internalize)






38. Intentional or unintentional movements/gestures that control the flow of conversation.






39. Depends on the receiver; context matters.






40. Depends on the sender; words matter.






41. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






42. People usually believe what they see over what they hear.






43. 18 inches- 4 feet: close friends/colleagues.






44. Ways to maintain effective relationships.






45. Written or spoken word






46. Trust is weak - members feel awkward and it becomes personal.






47. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






48. All intentional and unintentional messages that are not written - spoken - or sounded.






49. Four barriers that keep us from listening.






50. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.