Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Most common conflict resolution for hidden style communicators.






2. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






3. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






4. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






5. 18 inches- 4 feet: close friends/colleagues.






6. Time is a resource to be rationed and controlled.






7. 2nd choice conflict resolution for all types of communicators.






8. 2 types of cultural differences






9. Develop your own opinion about the message (process)






10. Types of conflict resolution.






11. Create the greatest good for the greatest amount of people






12. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






13. All intentional and unintentional messages that are not written - spoken - or sounded.






14. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






15. Decide which parts of the message are worth remembering.






16. Time is a tool to be used in building/maintaining relationships.






17. Self-control and focus on the message.






18. Easy to communicate to society because the typical person would find them acceptable.






19. Tone of voice






20. Non-verbal signals






21. Actions - gestures - appearance - etc.






22. Intentional movements/gestures with a specific meaning.






23. Most common conflict resolution for closed style communicators.






24. Steps in Communication






25. Your communication style is based on these two things.






26. Overcome them and keep them in check.






27. Provide fair and equal treatment for all individuals and groups involved.






28. Difference between petroglyphs and pictograms.






29. Four barriers that keep us from listening.






30. Non-verbal communication is based on what two elements?






31. Different behaviors which increase closeness - familiarity - and relationship.






32. Major models of communication






33. People usually believe what they see over what they hear.






34. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






35. 4 styles of communication






36. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






37. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






38. Necessity - relativity - rationalization - self-deception - end goal - greed






39. Illustrations which represent a more abstract idea/concept.






40. Depends on the sender; words matter.






41. Ways to maintain effective relationships.






42. Movements/gestures that vary between cultures more than eye contact.






43. Habitual movements/gestures used in times of stress.






44. Types of communication






45. Understanding listening stages






46. 12 feet +: Generally only for "speaker-listener" situations.






47. The act of receiving information through the ears.






48. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






49. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






50. Most common conflict resolution for blind style communicators.