Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Necessity - relativity - rationalization - self-deception - end goal - greed






2. Types of communication






3. Major models of communication






4. Types of conflict.






5. Intentional or unintentional movements/gestures that control the flow of conversation.






6. Actions - gestures - appearance - etc.






7. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






8. Rules and reasons for communication - known and easily stated.






9. Increase our understanding and relate to the other sex differently.






10. Universal - cross cultural non-verbal communication.






11. Trust is weak - members feel awkward and it becomes personal.






12. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






13. Culture found in the east.






14. Non-verbal communication is based on what two elements?






15. Create the greatest good for the greatest amount of people






16. Your communication style is based on these two things.






17. Steps in Communication






18. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






19. Views of time.






20. Types of frame of reference.






21. Most common conflict resolution for hidden style communicators.






22. Non-verbal signals






23. Provide fair and equal treatment for all individuals and groups involved.






24. All intentional and unintentional messages that are not written - spoken - or sounded.






25. People usually believe what they see over what they hear.






26. Taking appropriate action on the message (feedback)






27. Choosing which stimulus to focus on (intake)






28. Self-control and focus on the message.






29. Time is a tool to be used in building/maintaining relationships.






30. Touching- 18 inches: private use.






31. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






32. Movements/gestures that vary between cultures more than eye contact.






33. Types of conflict resolution.






34. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






35. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






36. Decide which parts of the message are worth remembering.






37. Based on ideas - objective. Ideas are separate than the person.






38. Most common conflict resolution for closed style communicators.






39. Written or spoken word






40. Difference between petroglyphs and pictograms.






41. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






42. The process of internalizing and heeding information.






43. Tone of voice






44. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






45. Non-verbal communication






46. Habitual movements/gestures used in times of stress.






47. Most common conflict resolution for blind style communicators.






48. Easy to communicate to society because the typical person would find them acceptable.






49. Ways to maintain effective relationships.






50. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.