Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Understanding listening stages






2. Types of frame of reference.






3. Culture found in the west.






4. 18 inches- 4 feet: close friends/colleagues.






5. Illustrations which represent a more abstract idea/concept.






6. Types of communication






7. Types of conflict resolution.






8. Trust is weak - members feel awkward and it becomes personal.






9. Based on ideas - objective. Ideas are separate than the person.






10. Time is a tool to be used in building/maintaining relationships.






11. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






12. Most common conflict resolution for closed style communicators.






13. Provide fair and equal treatment for all individuals and groups involved.






14. Written or spoken word






15. Create the greatest good for the greatest amount of people






16. The process of internalizing and heeding information.






17. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






18. Intentional movements/gestures with a specific meaning.






19. Depends on the receiver; context matters.






20. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






21. Different behaviors which increase closeness - familiarity - and relationship.






22. Increase our understanding and relate to the other sex differently.






23. Habitual movements/gestures used in times of stress.






24. Universal - cross cultural non-verbal communication.






25. Your communication style is based on these two things.






26. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






27. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






28. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






29. People usually believe what they see over what they hear.






30. Depends on the sender; words matter.






31. Difference between petroglyphs and pictograms.






32. Views of time.






33. Decide which parts of the message are worth remembering.






34. Self-control and focus on the message.






35. Rules and reasons for communication - known and easily stated.






36. Four barriers that keep us from listening.






37. Most common conflict resolution for open style communicators.






38. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






39. Ethical Rules






40. Movements/gestures that vary between cultures more than eye contact.






41. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






42. Develop your own opinion about the message (process)






43. Intentional or unintentional movements/gestures that control the flow of conversation.






44. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






45. Choosing which stimulus to focus on (intake)






46. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






47. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






48. Steps in Communication






49. Non-verbal communication is based on what two elements?






50. Touching- 18 inches: private use.