Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Self-control and focus on the message.






2. Non-verbal signals






3. Taking appropriate action on the message (feedback)






4. Illustrations which represent a more abstract idea/concept.






5. Develop your own opinion about the message (process)






6. Necessity - relativity - rationalization - self-deception - end goal - greed






7. Increase our understanding and relate to the other sex differently.






8. Culture found in the east.






9. Protect people's fundamental or inalienable rights. (the golden rule)






10. Views of time.






11. Non-verbal communication is based on what two elements?






12. Your communication style is based on these two things.






13. 12 feet +: Generally only for "speaker-listener" situations.






14. Ethical Rules






15. Written or spoken word






16. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






17. Choosing which stimulus to focus on (intake)






18. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






19. Depends on the sender; words matter.






20. The act of receiving information through the ears.






21. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






22. Assign meaning to the message (internalize)






23. Intentional movements/gestures that add to or clarify verbal meaning.






24. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






25. 2 types of cultural differences






26. Difference between petroglyphs and pictograms.






27. Time is a tool to be used in building/maintaining relationships.






28. Most common conflict resolution for hidden style communicators.






29. Types of conflict.






30. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






31. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






32. Overcome them and keep them in check.






33. Most common conflict resolution for blind style communicators.






34. Four barriers that keep us from listening.






35. Clarify meanings and sustaining conversation.






36. The process of internalizing and heeding information.






37. Types of conflict resolution.






38. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






39. Types of communication






40. Habitual movements/gestures used in times of stress.






41. Time is a resource to be rationed and controlled.






42. 2nd choice conflict resolution for all types of communicators.






43. Depends on the receiver; context matters.






44. Most common conflict resolution for closed style communicators.






45. Ways to maintain effective relationships.






46. Provide fair and equal treatment for all individuals and groups involved.






47. 4 styles of communication






48. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






49. Based on ideas - objective. Ideas are separate than the person.






50. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.