Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 4 styles of communication






2. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






3. Culture found in the west.






4. Non-verbal communication






5. Decide which parts of the message are worth remembering.






6. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






7. Time is a resource to be rationed and controlled.






8. All intentional and unintentional messages that are not written - spoken - or sounded.






9. Trust is weak - members feel awkward and it becomes personal.






10. Increase our understanding and relate to the other sex differently.






11. Touching- 18 inches: private use.






12. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






13. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






14. Most common conflict resolution for open style communicators.






15. Overcome them and keep them in check.






16. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






17. Non-verbal signals






18. Most common conflict resolution for closed style communicators.






19. Ethical Rules






20. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






21. Types of frame of reference.






22. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






23. Steps in Communication






24. Most common conflict resolution for hidden style communicators.






25. Clarify meanings and sustaining conversation.






26. Most common conflict resolution for blind style communicators.






27. Non-verbal communication is based on what two elements?






28. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






29. Habitual movements/gestures used in times of stress.






30. Rules and reasons for communication - known and easily stated.






31. Choosing which stimulus to focus on (intake)






32. People usually believe what they see over what they hear.






33. Ways to maintain effective relationships.






34. Intentional movements/gestures that add to or clarify verbal meaning.






35. Difference between petroglyphs and pictograms.






36. Types of conflict.






37. Intentional movements/gestures with a specific meaning.






38. 2 types of cultural differences






39. Your communication style is based on these two things.






40. Tone of voice






41. Four barriers that keep us from listening.






42. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






43. Different behaviors which increase closeness - familiarity - and relationship.






44. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






45. Develop your own opinion about the message (process)






46. Protect people's fundamental or inalienable rights. (the golden rule)






47. Self-control and focus on the message.






48. Written or spoken word






49. Easy to communicate to society because the typical person would find them acceptable.






50. 12 feet +: Generally only for "speaker-listener" situations.