Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






2. Self-control and focus on the message.






3. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






4. Illustrations which represent a more abstract idea/concept.






5. Non-verbal communication is based on what two elements?






6. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






7. Major models of communication






8. All intentional and unintentional messages that are not written - spoken - or sounded.






9. 2 types of cultural differences






10. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






11. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






12. Views of time.






13. Rules and reasons for communication - known and easily stated.






14. Universal - cross cultural non-verbal communication.






15. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






16. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






17. Develop your own opinion about the message (process)






18. 18 inches- 4 feet: close friends/colleagues.






19. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






20. Different behaviors which increase closeness - familiarity - and relationship.






21. Non-verbal communication






22. The act of receiving information through the ears.






23. People usually believe what they see over what they hear.






24. Intentional or unintentional movements/gestures that control the flow of conversation.






25. Non-verbal signals






26. Depends on the sender; words matter.






27. Your communication style is based on these two things.






28. Time is a resource to be rationed and controlled.






29. Culture found in the west.






30. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






31. Lengths of personal space.






32. Ways to maintain effective relationships.






33. Assign meaning to the message (internalize)






34. Ethical Rules






35. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






36. Most common conflict resolution for blind style communicators.






37. Actions - gestures - appearance - etc.






38. Trust is weak - members feel awkward and it becomes personal.






39. Habitual movements/gestures used in times of stress.






40. Decide which parts of the message are worth remembering.






41. Four barriers that keep us from listening.






42. Most common conflict resolution for open style communicators.






43. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






44. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






45. Intentional movements/gestures with a specific meaning.






46. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






47. Clarify meanings and sustaining conversation.






48. Protect people's fundamental or inalienable rights. (the golden rule)






49. Time is a tool to be used in building/maintaining relationships.






50. Most common conflict resolution for closed style communicators.