Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Ways to maintain effective relationships.






2. Intentional movements/gestures that add to or clarify verbal meaning.






3. Tone of voice






4. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






5. Touching- 18 inches: private use.






6. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






7. Most common conflict resolution for closed style communicators.






8. Culture found in the east.






9. Non-verbal communication is based on what two elements?






10. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






11. Most common conflict resolution for open style communicators.






12. Necessity - relativity - rationalization - self-deception - end goal - greed






13. Difference between petroglyphs and pictograms.






14. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






15. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






16. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






17. 2 types of cultural differences






18. Views of time.






19. Non-verbal communication






20. Decide which parts of the message are worth remembering.






21. Depends on the sender; words matter.






22. Lengths of personal space.






23. Types of communication






24. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






25. Intentional or unintentional movements/gestures that control the flow of conversation.






26. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






27. Most common conflict resolution for blind style communicators.






28. Protect people's fundamental or inalienable rights. (the golden rule)






29. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






30. Easy to communicate to society because the typical person would find them acceptable.






31. Different behaviors which increase closeness - familiarity - and relationship.






32. 18 inches- 4 feet: close friends/colleagues.






33. Habitual movements/gestures used in times of stress.






34. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






35. Non-verbal signals






36. Actions - gestures - appearance - etc.






37. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






38. Taking appropriate action on the message (feedback)






39. Major models of communication






40. 2nd choice conflict resolution for all types of communicators.






41. Types of conflict resolution.






42. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






43. Written or spoken word






44. Choosing which stimulus to focus on (intake)






45. People usually believe what they see over what they hear.






46. Types of conflict.






47. Four barriers that keep us from listening.






48. Intentional movements/gestures with a specific meaning.






49. 4 styles of communication






50. The act of receiving information through the ears.