Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Time is a tool to be used in building/maintaining relationships.






2. The process of internalizing and heeding information.






3. Develop your own opinion about the message (process)






4. Create the greatest good for the greatest amount of people






5. Non-verbal communication






6. 12 feet +: Generally only for "speaker-listener" situations.






7. Rules and reasons for communication - known and easily stated.






8. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






9. Choosing which stimulus to focus on (intake)






10. 4 styles of communication






11. Most common conflict resolution for closed style communicators.






12. Self-control and focus on the message.






13. Touching- 18 inches: private use.






14. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






15. Ethical Rules






16. Trust is weak - members feel awkward and it becomes personal.






17. Most common conflict resolution for open style communicators.






18. Understanding listening stages






19. Illustrations which represent a more abstract idea/concept.






20. Universal - cross cultural non-verbal communication.






21. Depends on the receiver; context matters.






22. Necessity - relativity - rationalization - self-deception - end goal - greed






23. Written or spoken word






24. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






25. Non-verbal communication is based on what two elements?






26. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






27. Non-verbal signals






28. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






29. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






30. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






31. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






32. Types of conflict resolution.






33. Intentional or unintentional movements/gestures that control the flow of conversation.






34. Views of time.






35. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






36. Different behaviors which increase closeness - familiarity - and relationship.






37. Habitual movements/gestures used in times of stress.






38. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






39. Time is a resource to be rationed and controlled.






40. 2nd choice conflict resolution for all types of communicators.






41. The act of receiving information through the ears.






42. Major models of communication






43. Intentional movements/gestures with a specific meaning.






44. Types of frame of reference.






45. Clarify meanings and sustaining conversation.






46. Most common conflict resolution for hidden style communicators.






47. Overcome them and keep them in check.






48. Culture found in the west.






49. Your communication style is based on these two things.






50. Steps in Communication