Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The act of receiving information through the ears.






2. People usually believe what they see over what they hear.






3. Overcome them and keep them in check.






4. Different behaviors which increase closeness - familiarity - and relationship.






5. Views of time.






6. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






7. 2nd choice conflict resolution for all types of communicators.






8. Most common conflict resolution for closed style communicators.






9. Choosing which stimulus to focus on (intake)






10. Ways to maintain effective relationships.






11. Movements/gestures that vary between cultures more than eye contact.






12. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






13. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






14. Depends on the receiver; context matters.






15. Touching- 18 inches: private use.






16. Depends on the sender; words matter.






17. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






18. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






19. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






20. Taking appropriate action on the message (feedback)






21. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






22. Four barriers that keep us from listening.






23. Decide which parts of the message are worth remembering.






24. Types of conflict.






25. Tone of voice






26. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






27. Intentional movements/gestures with a specific meaning.






28. Written or spoken word






29. Types of communication






30. Develop your own opinion about the message (process)






31. Types of frame of reference.






32. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






33. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






34. 18 inches- 4 feet: close friends/colleagues.






35. 4 styles of communication






36. Non-verbal signals






37. Actions - gestures - appearance - etc.






38. Most common conflict resolution for blind style communicators.






39. The process of internalizing and heeding information.






40. Protect people's fundamental or inalienable rights. (the golden rule)






41. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






42. Intentional or unintentional movements/gestures that control the flow of conversation.






43. Culture found in the west.






44. Non-verbal communication






45. Lengths of personal space.






46. All intentional and unintentional messages that are not written - spoken - or sounded.






47. Ethical Rules






48. Your communication style is based on these two things.






49. Rules are stated and known - but not the reasons.






50. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.