Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Based on ideas - objective. Ideas are separate than the person.






2. Necessity - relativity - rationalization - self-deception - end goal - greed






3. Your communication style is based on these two things.






4. 4 styles of communication






5. Most common conflict resolution for blind style communicators.






6. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






7. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






8. 2nd choice conflict resolution for all types of communicators.






9. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






10. Non-verbal signals






11. Difference between petroglyphs and pictograms.






12. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






13. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






14. Non-verbal communication is based on what two elements?






15. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






16. Protect people's fundamental or inalienable rights. (the golden rule)






17. Major models of communication






18. Assign meaning to the message (internalize)






19. Different behaviors which increase closeness - familiarity - and relationship.






20. Actions - gestures - appearance - etc.






21. Provide fair and equal treatment for all individuals and groups involved.






22. Time is a tool to be used in building/maintaining relationships.






23. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






24. Steps in Communication






25. Ways to maintain effective relationships.






26. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






27. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






28. Most common conflict resolution for closed style communicators.






29. Culture found in the west.






30. Intentional or unintentional movements/gestures that control the flow of conversation.






31. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






32. 2 types of cultural differences






33. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






34. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






35. Four barriers that keep us from listening.






36. All intentional and unintentional messages that are not written - spoken - or sounded.






37. Touching- 18 inches: private use.






38. The process of internalizing and heeding information.






39. Time is a resource to be rationed and controlled.






40. Lengths of personal space.






41. Easy to communicate to society because the typical person would find them acceptable.






42. Understanding listening stages






43. Intentional movements/gestures with a specific meaning.






44. Create the greatest good for the greatest amount of people






45. Rules are stated and known - but not the reasons.






46. Tone of voice






47. Increase our understanding and relate to the other sex differently.






48. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






49. Self-control and focus on the message.






50. Universal - cross cultural non-verbal communication.