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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Illustrations which represent a more abstract idea/concept.
Adaptors
Informal
Listening
Ideograms
2. Non-verbal communication is based on what two elements?
Frame of reference and cultural background
Physical Enviroment
Technical
Avoiding - accommodating - compromising - competing - collaborating.
3. The process of internalizing and heeding information.
Listening
Compromising
Interpreting
Technical - formal - informal
4. Touching- 18 inches: private use.
70% of all communication
Intimate Space
Dealing with Personal barriers
Collectivist
5. Most common conflict resolution for closed style communicators.
Social Distance
High Context
Avoiding
Immediacy Behaviors
6. Necessity - relativity - rationalization - self-deception - end goal - greed
Dealing with Personal barriers
Physical Enviroment
Unethical traps
Vocal Communication
7. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Communication Ethics
Cave Paintings
Intimate Space
Telecommunication
8. Trust is weak - members feel awkward and it becomes personal.
Cognitive Conflict
Affective Conflict
Blind Style
Physical - Personal - Semantic - Gender
9. People usually believe what they see over what they hear.
Communication Style
Expectations - teamwork - trust
Ambiguous Words
Speech
10. Culture found in the east.
Collectivist
Justice
Communication
Informal
11. Create the greatest good for the greatest amount of people
Hidden Style
Cave Paintings
Non-verbal communication
Utilitarian
12. Lengths of personal space.
Monochromatic and Polychromatic
Low Context
Intimate - personal - social - public
Moral Rights
13. Protect people's fundamental or inalienable rights. (the golden rule)
Facial expressions
High Context
Petroglyphs
Moral Rights
14. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Physical Enviroment
Petroglyphs
Regulators
Personal Space
15. Types of conflict.
Cognitive and Affective
Interpreting
Social Distance
Low Context
16. Ethical Rules
Listening
Social Distance
Emblem
Utilitarian - moral rights - justice - practical
17. 12 feet +: Generally only for "speaker-listener" situations.
Public Distance
Blind Style
Vocal Communication
Evaluating
18. Major models of communication
Traditional - human relations - human resources - systems/contingency - transformational
Individualistic
Remembering
Avoiding - accommodating - compromising - competing - collaborating.
19. Intentional or unintentional movements/gestures that control the flow of conversation.
Regulators
Petroglyphs show pictures and pictograms tell stories.
Feedback and disclosure
Sensing
20. Written or spoken word
Avoiding
Traditional - human relations - human resources - systems/contingency - transformational
Verbal Communication
Avoiding - accommodating - compromising - competing - collaborating.
21. Understanding listening stages
Individualistic
verbal - vocal - visual
Sensing - interpreting - evaluating - responding - remembering.
Responding
22. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Hidden Style
Dealing with Physical barriers
Intimate - personal - social - public
Closed Style
23. 4 styles of communication
Practical
Blind Style
Collectivist
Closed - blind - hidden - open
24. The act of receiving information through the ears.
Verbal Communication
Emblem
Hearing
Collectivist
25. Non-verbal communication
verbal - vocal - visual
Intimate - personal - social - public
Pictograms
70% of all communication
26. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Dealing with Gender Barrier
Feedback and disclosure
Dealing with Physical barriers
Physical Enviroment
27. Time is a tool to be used in building/maintaining relationships.
Feedback and disclosure
Polychromatic View
Blind Style
Dealing with Semantic Barrier
28. Based on ideas - objective. Ideas are separate than the person.
Cognitive Conflict
Speech
Non-verbal communication
Active Listening
29. Different behaviors which increase closeness - familiarity - and relationship.
Utilitarian - moral rights - justice - practical
Immediacy Behaviors
Physical - Personal - Semantic - Gender
Informal
30. Four barriers that keep us from listening.
Physical - Personal - Semantic - Gender
Frame of reference and cultural background
Telecommunication
Hearing
31. Overcome them and keep them in check.
Dealing with Personal barriers
Illustrators
Communication Ethics
Intimate - personal - social - public
32. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Emblem
Writing
Justice
Expectations - teamwork - trust
33. Provide fair and equal treatment for all individuals and groups involved.
Justice
Immediacy Behaviors
Low Context
Dealing with Semantic Barrier
34. Non-verbal signals
Petroglyphs
Hand gestures - posture - clothing - time - etc.
High Context
Communication Ethics
35. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Communication
Expectations - teamwork - trust
Interpreting
Cave Paintings
36. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Closed Style
Active Listening
Technical - formal - informal
Affective Conflict
37. Easy to communicate to society because the typical person would find them acceptable.
Practical
Expectations - teamwork - trust
Physical Enviroment
Utilitarian - moral rights - justice - practical
38. Types of conflict resolution.
Traditional - human relations - human resources - systems/contingency - transformational
Avoiding - accommodating - compromising - competing - collaborating.
Unethical traps
verbal - vocal - visual
39. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Closed Style
Dealing with Physical barriers
Communication
Avoiding
40. Rules and reasons for communication - known and easily stated.
Telecommunication
Interpreting
Writing
Technical
41. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Emblem - illustrators - regulators - adaptors
Formal
Speech
Communication Style
42. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
High Context
Petroglyphs
Blind Style
Collectivist
43. Habitual movements/gestures used in times of stress.
Responding
Verbal Communication
Adaptors
Hand gestures - posture - clothing - time - etc.
44. Difference between petroglyphs and pictograms.
Moral Rights
Collectivist
Facial expressions
Petroglyphs show pictures and pictograms tell stories.
45. Types of frame of reference.
Communication Ethics
Expectations - teamwork - trust
Facial expressions
Technical - formal - informal
46. Most common conflict resolution for blind style communicators.
Adaptors
Competing
Expectations - teamwork - trust
Utilitarian
47. Culture found in the west.
Individualistic
Polychromatic View
Accommodating
Pictograms
48. Universal - cross cultural non-verbal communication.
Accommodating
Facial expressions
Non-verbal communication
Emblem
49. Time is a resource to be rationed and controlled.
Justice
Remembering
Formal
Monochromatic View
50. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Communication Ethics
Expectations - teamwork - trust
Dealing with Physical barriers
Immediacy Behaviors