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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Different behaviors which increase closeness - familiarity - and relationship.
Ideograms
Monochromatic and Polychromatic
Immediacy Behaviors
Dealing with Gender Barrier
2. Culture found in the west.
Collectivist
Writing
Individualistic
Visual Communication
3. Difference between petroglyphs and pictograms.
Cognitive and Affective
Moral Rights
Collaborating
Petroglyphs show pictures and pictograms tell stories.
4. Provide fair and equal treatment for all individuals and groups involved.
Justice
Personal Space
Unethical traps
Vocal Communication
5. Rules are stated and known - but not the reasons.
Adaptors
Avoiding - accommodating - compromising - competing - collaborating.
Ideograms
Formal
6. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Accommodating
Ambiguous Words
Regulators
Petroglyphs
7. Most common conflict resolution for open style communicators.
Collaborating
Remembering
Physical Enviroment
Informal
8. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Closed - blind - hidden - open
Feedback and disclosure
Communication
Closed Style
9. Lengths of personal space.
High Context
Intimate - personal - social - public
Open Style
Moral Rights
10. People usually believe what they see over what they hear.
Petroglyphs show pictures and pictograms tell stories.
Cognitive Conflict
Ambiguous Words
Illustrators
11. Movements/gestures that vary between cultures more than eye contact.
Emblem - illustrators - regulators - adaptors
Social Distance
Active Listening
Remembering
12. All intentional and unintentional messages that are not written - spoken - or sounded.
Interpreting
Technical - formal - informal
Dealing with Semantic Barrier
Non-verbal communication
13. Time is a resource to be rationed and controlled.
Justice
Monochromatic View
Feedback and disclosure
Moral Rights
14. Types of frame of reference.
Technical - formal - informal
High Context
Dealing with Gender Barrier
Closed Style
15. Decide which parts of the message are worth remembering.
Avoiding - accommodating - compromising - competing - collaborating.
Remembering
Individualistic
Sensing - interpreting - evaluating - responding - remembering.
16. The act of receiving information through the ears.
Adaptors
Dealing with Semantic Barrier
Ambiguous Words
Hearing
17. Create the greatest good for the greatest amount of people
Utilitarian
Physical - Personal - Semantic - Gender
High Context
Active Listening
18. Non-verbal communication is based on what two elements?
Emblem - illustrators - regulators - adaptors
Collaborating
Frame of reference and cultural background
Practical
19. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Closed Style
Ideograms
Verbal Communication
Speech
20. 18 inches- 4 feet: close friends/colleagues.
Compromising
Utilitarian
Closed Style
Personal Space
21. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Non-verbal communication
Dealing with Personal barriers
Physical - Personal - Semantic - Gender
Eye contact
22. Necessity - relativity - rationalization - self-deception - end goal - greed
Public Distance
Competing
Unethical traps
Compromising
23. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Individualistic
Dealing with Gender Barrier
Communication
Hidden Style
24. Intentional movements/gestures that add to or clarify verbal meaning.
Dealing with Personal barriers
Avoiding
Adaptors
Illustrators
25. Self-control and focus on the message.
Closed - blind - hidden - open
Public Distance
Dealing with Semantic Barrier
Dealing with Physical barriers
26. Most common conflict resolution for blind style communicators.
Competing
Open Style
Informal
Feedback and disclosure
27. Choosing which stimulus to focus on (intake)
Sensing - interpreting - evaluating - responding - remembering.
Stimulus - motivation - encoding - code - decoding - feedback
Sensing
Dealing with Semantic Barrier
28. Universal - cross cultural non-verbal communication.
Facial expressions
Intimate - personal - social - public
Moral Rights
Communication
29. Most common conflict resolution for closed style communicators.
Dealing with Physical barriers
Justice
Physical Enviroment
Avoiding
30. Most common conflict resolution for hidden style communicators.
Accommodating
Petroglyphs show pictures and pictograms tell stories.
Ideograms
Eye contact
31. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Practical
Physical - Personal - Semantic - Gender
Illustrators
Cave Paintings
32. 12 feet +: Generally only for "speaker-listener" situations.
Public Distance
Dealing with Semantic Barrier
Expectations - teamwork - trust
Eye contact
33. Easy to communicate to society because the typical person would find them acceptable.
Technical - formal - informal
Practical
Traditional - human relations - human resources - systems/contingency - transformational
Compromising
34. Actions - gestures - appearance - etc.
Visual Communication
Non-verbal communication
Responding
Intimate Space
35. 2 types of cultural differences
Individualistic vs. collectivist - low context vs. high contex
Ambiguous Words
Personal Space
Emblem
36. Touching- 18 inches: private use.
Polychromatic View
Eye contact
Intimate Space
Competing
37. Non-verbal signals
Public Distance
Dealing with Physical barriers
Hand gestures - posture - clothing - time - etc.
Traditional - human relations - human resources - systems/contingency - transformational
38. Non-verbal communication
Communication
Verbal Communication
Immediacy Behaviors
70% of all communication
39. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Intimate Space
Informal
Low Context
Petroglyphs
40. Culture found in the east.
Collectivist
Informal
Affective Conflict
Evaluating
41. Time is a tool to be used in building/maintaining relationships.
Public Distance
Communication
Polychromatic View
Petroglyphs
42. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Intimate - personal - social - public
Justice
Monochromatic View
Active Listening
43. Types of communication
Petroglyphs show pictures and pictograms tell stories.
Justice
Adaptors
verbal - vocal - visual
44. Taking appropriate action on the message (feedback)
Speech
Interpreting
Responding
Moral Rights
45. Your communication style is based on these two things.
Visual Communication
Feedback and disclosure
Ambiguous Words
Polychromatic View
46. Illustrations which represent a more abstract idea/concept.
Ideograms
Speech
Feedback and disclosure
Moral Rights
47. Depends on the receiver; context matters.
Physical - Personal - Semantic - Gender
Cognitive Conflict
High Context
Unethical traps
48. Intentional or unintentional movements/gestures that control the flow of conversation.
Regulators
Monochromatic and Polychromatic
Non-verbal communication
Utilitarian - moral rights - justice - practical
49. Assign meaning to the message (internalize)
Interpreting
Technical - formal - informal
Intimate - personal - social - public
Low Context
50. Ways to maintain effective relationships.
Hand gestures - posture - clothing - time - etc.
Expectations - teamwork - trust
Ideograms
Low Context