Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Time is a resource to be rationed and controlled.






2. Intentional movements/gestures that add to or clarify verbal meaning.






3. Depends on the sender; words matter.






4. Difference between petroglyphs and pictograms.






5. Provide fair and equal treatment for all individuals and groups involved.






6. The act of receiving information through the ears.






7. Increase our understanding and relate to the other sex differently.






8. Types of conflict.






9. Overcome them and keep them in check.






10. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






11. Rules and reasons for communication - known and easily stated.






12. Understanding listening stages






13. Most common conflict resolution for open style communicators.






14. Depends on the receiver; context matters.






15. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






16. Four barriers that keep us from listening.






17. Taking appropriate action on the message (feedback)






18. 2 types of cultural differences






19. Non-verbal signals






20. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






21. Intentional movements/gestures with a specific meaning.






22. Develop your own opinion about the message (process)






23. Habitual movements/gestures used in times of stress.






24. Ethical Rules






25. Views of time.






26. Actions - gestures - appearance - etc.






27. Decide which parts of the message are worth remembering.






28. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






29. Time is a tool to be used in building/maintaining relationships.






30. Steps in Communication






31. Your communication style is based on these two things.






32. Create the greatest good for the greatest amount of people






33. Culture found in the west.






34. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






35. Self-control and focus on the message.






36. Based on ideas - objective. Ideas are separate than the person.






37. Rules are stated and known - but not the reasons.






38. Illustrations which represent a more abstract idea/concept.






39. Touching- 18 inches: private use.






40. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






41. Written or spoken word






42. Types of conflict resolution.






43. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






44. Universal - cross cultural non-verbal communication.






45. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






46. Intentional or unintentional movements/gestures that control the flow of conversation.






47. Clarify meanings and sustaining conversation.






48. 18 inches- 4 feet: close friends/colleagues.






49. 4 styles of communication






50. Trust is weak - members feel awkward and it becomes personal.