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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Time is a resource to be rationed and controlled.
Physical Enviroment
Monochromatic View
Adaptors
Formal
2. Necessity - relativity - rationalization - self-deception - end goal - greed
Immediacy Behaviors
Informal
Petroglyphs show pictures and pictograms tell stories.
Unethical traps
3. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Utilitarian
Communication Ethics
Illustrators
Open Style
4. All intentional and unintentional messages that are not written - spoken - or sounded.
Petroglyphs show pictures and pictograms tell stories.
Hidden Style
70% of all communication
Non-verbal communication
5. Types of communication
Intimate Space
Open Style
Emblem
verbal - vocal - visual
6. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Compromising
Communication Style
Evaluating
Low Context
7. Depends on the sender; words matter.
Sensing
Informal
Low Context
Personal Space
8. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Facial expressions
Open Style
Communication Ethics
High Context
9. Create the greatest good for the greatest amount of people
Utilitarian
Writing
Justice
Polychromatic View
10. Ways to maintain effective relationships.
Regulators
Expectations - teamwork - trust
Dealing with Physical barriers
Moral Rights
11. Self-control and focus on the message.
Collaborating
Dealing with Physical barriers
Active Listening
Frame of reference and cultural background
12. Rules are stated and known - but not the reasons.
Formal
Dealing with Gender Barrier
Pictograms
Public Distance
13. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Intimate Space
Monochromatic and Polychromatic
Hand gestures - posture - clothing - time - etc.
Petroglyphs
14. Types of frame of reference.
Adaptors
Blind Style
Technical - formal - informal
Practical
15. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Verbal Communication
Closed Style
Formal
Emblem - illustrators - regulators - adaptors
16. Based on ideas - objective. Ideas are separate than the person.
Public Distance
Avoiding - accommodating - compromising - competing - collaborating.
verbal - vocal - visual
Cognitive Conflict
17. Steps in Communication
Non-verbal communication
Stimulus - motivation - encoding - code - decoding - feedback
Closed - blind - hidden - open
Dealing with Physical barriers
18. Easy to communicate to society because the typical person would find them acceptable.
Intimate - personal - social - public
verbal - vocal - visual
Practical
Pictograms
19. Choosing which stimulus to focus on (intake)
Sensing
Cognitive Conflict
Informal
Communication Ethics
20. Lengths of personal space.
Facial expressions
Ideograms
Utilitarian
Intimate - personal - social - public
21. 2nd choice conflict resolution for all types of communicators.
Evaluating
Monochromatic and Polychromatic
Compromising
Low Context
22. Assign meaning to the message (internalize)
Utilitarian - moral rights - justice - practical
Hearing
Moral Rights
Interpreting
23. Touching- 18 inches: private use.
Compromising
Listening
Intimate Space
Individualistic
24. Your communication style is based on these two things.
Feedback and disclosure
Hidden Style
Ambiguous Words
Formal
25. Habitual movements/gestures used in times of stress.
Vocal Communication
Public Distance
Eye contact
Adaptors
26. The process of internalizing and heeding information.
Emblem
Individualistic vs. collectivist - low context vs. high contex
Listening
Unethical traps
27. Overcome them and keep them in check.
Dealing with Personal barriers
Telecommunication
Adaptors
Facial expressions
28. Ethical Rules
verbal - vocal - visual
Formal
Utilitarian - moral rights - justice - practical
Public Distance
29. Decide which parts of the message are worth remembering.
Public Distance
Hidden Style
Petroglyphs
Remembering
30. Depends on the receiver; context matters.
High Context
Collaborating
Immediacy Behaviors
Closed - blind - hidden - open
31. Provide fair and equal treatment for all individuals and groups involved.
Interpreting
Public Distance
Justice
Affective Conflict
32. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Informal
Telecommunication
Interpreting
Emblem - illustrators - regulators - adaptors
33. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Public Distance
Collectivist
Speech
Utilitarian
34. Types of conflict.
Cognitive and Affective
Petroglyphs
Physical Enviroment
Telecommunication
35. Intentional movements/gestures that add to or clarify verbal meaning.
Dealing with Semantic Barrier
Immediacy Behaviors
Illustrators
Individualistic vs. collectivist - low context vs. high contex
36. Culture found in the east.
Collectivist
Avoiding
Active Listening
Hearing
37. Most common conflict resolution for open style communicators.
Competing
Communication Ethics
Collaborating
Sensing - interpreting - evaluating - responding - remembering.
38. Non-verbal communication is based on what two elements?
Frame of reference and cultural background
Closed - blind - hidden - open
Personal Space
Immediacy Behaviors
39. Increase our understanding and relate to the other sex differently.
Emblem
Dealing with Gender Barrier
Communication Ethics
Avoiding
40. Most common conflict resolution for blind style communicators.
Evaluating
Monochromatic View
Competing
Writing
41. Different behaviors which increase closeness - familiarity - and relationship.
Utilitarian - moral rights - justice - practical
Immediacy Behaviors
70% of all communication
Traditional - human relations - human resources - systems/contingency - transformational
42. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Active Listening
Telecommunication
Technical
Communication Ethics
43. The act of receiving information through the ears.
Hearing
Accommodating
Intimate - personal - social - public
Dealing with Physical barriers
44. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Writing
Dealing with Personal barriers
Verbal Communication
Telecommunication
45. Develop your own opinion about the message (process)
Evaluating
Adaptors
Collectivist
High Context
46. Time is a tool to be used in building/maintaining relationships.
Traditional - human relations - human resources - systems/contingency - transformational
Polychromatic View
Cave Paintings
Collectivist
47. 18 inches- 4 feet: close friends/colleagues.
Individualistic vs. collectivist - low context vs. high contex
Personal Space
Technical
Communication Ethics
48. Culture found in the west.
Individualistic
Competing
Listening
Avoiding
49. Universal - cross cultural non-verbal communication.
Illustrators
Facial expressions
Collaborating
Closed Style
50. Actions - gestures - appearance - etc.
Regulators
70% of all communication
Low Context
Visual Communication