Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rules are stated and known - but not the reasons.






2. 2nd choice conflict resolution for all types of communicators.






3. Non-verbal communication is based on what two elements?






4. The process of internalizing and heeding information.






5. Provide fair and equal treatment for all individuals and groups involved.






6. Movements/gestures that vary between cultures more than eye contact.






7. Decide which parts of the message are worth remembering.






8. Your communication style is based on these two things.






9. Major models of communication






10. Self-control and focus on the message.






11. Written or spoken word






12. Intentional movements/gestures that add to or clarify verbal meaning.






13. Intentional or unintentional movements/gestures that control the flow of conversation.






14. Increase our understanding and relate to the other sex differently.






15. Time is a tool to be used in building/maintaining relationships.






16. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






17. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






18. Four barriers that keep us from listening.






19. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






20. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






21. Difference between petroglyphs and pictograms.






22. Time is a resource to be rationed and controlled.






23. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






24. Ethical Rules






25. People usually believe what they see over what they hear.






26. Non-verbal signals






27. Most common conflict resolution for blind style communicators.






28. Develop your own opinion about the message (process)






29. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






30. Habitual movements/gestures used in times of stress.






31. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






32. Lengths of personal space.






33. Depends on the sender; words matter.






34. Universal - cross cultural non-verbal communication.






35. 18 inches- 4 feet: close friends/colleagues.






36. Views of time.






37. Understanding listening stages






38. Actions - gestures - appearance - etc.






39. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






40. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






41. Types of conflict.






42. Types of communication






43. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






44. 4 styles of communication






45. Protect people's fundamental or inalienable rights. (the golden rule)






46. Illustrations which represent a more abstract idea/concept.






47. Most common conflict resolution for hidden style communicators.






48. Depends on the receiver; context matters.






49. Easy to communicate to society because the typical person would find them acceptable.






50. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -