Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Movements/gestures that vary between cultures more than eye contact.






2. Increase our understanding and relate to the other sex differently.






3. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






4. Create the greatest good for the greatest amount of people






5. Your communication style is based on these two things.






6. The act of receiving information through the ears.






7. 2nd choice conflict resolution for all types of communicators.






8. Culture found in the east.






9. Steps in Communication






10. Habitual movements/gestures used in times of stress.






11. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






12. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






13. Four barriers that keep us from listening.






14. Time is a tool to be used in building/maintaining relationships.






15. 2 types of cultural differences






16. Taking appropriate action on the message (feedback)






17. Universal - cross cultural non-verbal communication.






18. Intentional movements/gestures that add to or clarify verbal meaning.






19. Easy to communicate to society because the typical person would find them acceptable.






20. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






21. Ethical Rules






22. Non-verbal signals






23. Clarify meanings and sustaining conversation.






24. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






25. Difference between petroglyphs and pictograms.






26. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






27. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






28. Understanding listening stages






29. Actions - gestures - appearance - etc.






30. Ways to maintain effective relationships.






31. Touching- 18 inches: private use.






32. Depends on the receiver; context matters.






33. People usually believe what they see over what they hear.






34. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






35. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






36. Types of communication






37. Necessity - relativity - rationalization - self-deception - end goal - greed






38. Major models of communication






39. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






40. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






41. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






42. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






43. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






44. Types of conflict.






45. Protect people's fundamental or inalienable rights. (the golden rule)






46. Types of frame of reference.






47. Most common conflict resolution for open style communicators.






48. Intentional or unintentional movements/gestures that control the flow of conversation.






49. Most common conflict resolution for blind style communicators.






50. Provide fair and equal treatment for all individuals and groups involved.