Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 18 inches- 4 feet: close friends/colleagues.






2. Non-verbal signals






3. Ways to maintain effective relationships.






4. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






5. Intentional movements/gestures that add to or clarify verbal meaning.






6. 2 types of cultural differences






7. Culture found in the east.






8. Provide fair and equal treatment for all individuals and groups involved.






9. Lengths of personal space.






10. Non-verbal communication






11. Decide which parts of the message are worth remembering.






12. Taking appropriate action on the message (feedback)






13. Develop your own opinion about the message (process)






14. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






15. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






16. All intentional and unintentional messages that are not written - spoken - or sounded.






17. Assign meaning to the message (internalize)






18. Necessity - relativity - rationalization - self-deception - end goal - greed






19. Habitual movements/gestures used in times of stress.






20. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






21. Tone of voice






22. Depends on the receiver; context matters.






23. People usually believe what they see over what they hear.






24. Types of frame of reference.






25. Actions - gestures - appearance - etc.






26. Views of time.






27. Intentional or unintentional movements/gestures that control the flow of conversation.






28. Depends on the sender; words matter.






29. Time is a resource to be rationed and controlled.






30. Types of conflict resolution.






31. Ethical Rules






32. Most common conflict resolution for closed style communicators.






33. Four barriers that keep us from listening.






34. Trust is weak - members feel awkward and it becomes personal.






35. Rules and reasons for communication - known and easily stated.






36. The process of internalizing and heeding information.






37. Most common conflict resolution for open style communicators.






38. 12 feet +: Generally only for "speaker-listener" situations.






39. Non-verbal communication is based on what two elements?






40. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






41. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






42. Types of conflict.






43. Choosing which stimulus to focus on (intake)






44. Increase our understanding and relate to the other sex differently.






45. Written or spoken word






46. Illustrations which represent a more abstract idea/concept.






47. Self-control and focus on the message.






48. Difference between petroglyphs and pictograms.






49. Based on ideas - objective. Ideas are separate than the person.






50. Intentional movements/gestures with a specific meaning.