Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Ethical Rules






2. Culture found in the east.






3. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






4. Create the greatest good for the greatest amount of people






5. Time is a tool to be used in building/maintaining relationships.






6. Overcome them and keep them in check.






7. Major models of communication






8. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






9. The act of receiving information through the ears.






10. Intentional movements/gestures that add to or clarify verbal meaning.






11. Types of frame of reference.






12. Intentional movements/gestures with a specific meaning.






13. 18 inches- 4 feet: close friends/colleagues.






14. Rules and reasons for communication - known and easily stated.






15. Types of communication






16. Depends on the receiver; context matters.






17. Understanding listening stages






18. Steps in Communication






19. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






20. 12 feet +: Generally only for "speaker-listener" situations.






21. Types of conflict resolution.






22. Most common conflict resolution for blind style communicators.






23. Types of conflict.






24. Lengths of personal space.






25. Difference between petroglyphs and pictograms.






26. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






27. Intentional or unintentional movements/gestures that control the flow of conversation.






28. Depends on the sender; words matter.






29. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






30. Non-verbal communication






31. 2 types of cultural differences






32. Non-verbal signals






33. All intentional and unintentional messages that are not written - spoken - or sounded.






34. Time is a resource to be rationed and controlled.






35. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






36. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






37. Different behaviors which increase closeness - familiarity - and relationship.






38. Protect people's fundamental or inalienable rights. (the golden rule)






39. Illustrations which represent a more abstract idea/concept.






40. Clarify meanings and sustaining conversation.






41. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






42. The process of internalizing and heeding information.






43. Rules are stated and known - but not the reasons.






44. Based on ideas - objective. Ideas are separate than the person.






45. Actions - gestures - appearance - etc.






46. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






47. Necessity - relativity - rationalization - self-deception - end goal - greed






48. Views of time.






49. Taking appropriate action on the message (feedback)






50. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.