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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Major models of communication
Technical
Traditional - human relations - human resources - systems/contingency - transformational
Verbal Communication
Active Listening
2. The act of receiving information through the ears.
Cognitive Conflict
Accommodating
Hearing
Physical Enviroment
3. 12 feet +: Generally only for "speaker-listener" situations.
Avoiding
Public Distance
Intimate - personal - social - public
Vocal Communication
4. Most common conflict resolution for open style communicators.
Collaborating
Moral Rights
Stimulus - motivation - encoding - code - decoding - feedback
Telecommunication
5. 4 styles of communication
Closed - blind - hidden - open
Moral Rights
Hidden Style
Cognitive and Affective
6. Non-verbal communication
Vocal Communication
Adaptors
Technical
70% of all communication
7. Types of communication
Telecommunication
Intimate - personal - social - public
Intimate Space
verbal - vocal - visual
8. Actions - gestures - appearance - etc.
Communication Ethics
Polychromatic View
Facial expressions
Visual Communication
9. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Hand gestures - posture - clothing - time - etc.
Remembering
Active Listening
Open Style
10. People usually believe what they see over what they hear.
Ambiguous Words
Illustrators
Individualistic
Petroglyphs show pictures and pictograms tell stories.
11. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Petroglyphs show pictures and pictograms tell stories.
Communication Ethics
Hidden Style
Intimate - personal - social - public
12. Culture found in the east.
Hidden Style
Dealing with Semantic Barrier
70% of all communication
Collectivist
13. Your communication style is based on these two things.
Monochromatic and Polychromatic
Speech
Feedback and disclosure
Polychromatic View
14. Easy to communicate to society because the typical person would find them acceptable.
Low Context
Practical
Adaptors
Blind Style
15. 2nd choice conflict resolution for all types of communicators.
Compromising
Personal Space
Avoiding
Vocal Communication
16. Assign meaning to the message (internalize)
Facial expressions
Interpreting
Speech
Sensing
17. Time is a tool to be used in building/maintaining relationships.
Polychromatic View
Monochromatic and Polychromatic
Accommodating
Emblem - illustrators - regulators - adaptors
18. Universal - cross cultural non-verbal communication.
Illustrators
Intimate - personal - social - public
Facial expressions
Petroglyphs
19. Types of conflict resolution.
Writing
Individualistic
Avoiding - accommodating - compromising - competing - collaborating.
Sensing
20. Intentional or unintentional movements/gestures that control the flow of conversation.
Dealing with Semantic Barrier
Feedback and disclosure
Regulators
Petroglyphs show pictures and pictograms tell stories.
21. Develop your own opinion about the message (process)
Closed Style
Cave Paintings
Facial expressions
Evaluating
22. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Hidden Style
Low Context
Intimate Space
Interpreting
23. Intentional movements/gestures that add to or clarify verbal meaning.
Illustrators
Closed Style
Ideograms
Cave Paintings
24. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Cognitive and Affective
Interpreting
Unethical traps
Petroglyphs
25. Most common conflict resolution for hidden style communicators.
Accommodating
Intimate Space
Hand gestures - posture - clothing - time - etc.
Listening
26. Non-verbal communication is based on what two elements?
Hidden Style
Frame of reference and cultural background
Ambiguous Words
Formal
27. Types of conflict.
Cognitive and Affective
Low Context
Informal
Accommodating
28. Ethical Rules
Hearing
Dealing with Physical barriers
Utilitarian - moral rights - justice - practical
Pictograms
29. Lengths of personal space.
Intimate - personal - social - public
Communication Style
Intimate Space
verbal - vocal - visual
30. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Formal
Avoiding - accommodating - compromising - competing - collaborating.
Interpreting
Telecommunication
31. Illustrations which represent a more abstract idea/concept.
Ideograms
Cave Paintings
Hearing
Hidden Style
32. Written or spoken word
Public Distance
Monochromatic and Polychromatic
Moral Rights
Verbal Communication
33. All intentional and unintentional messages that are not written - spoken - or sounded.
Frame of reference and cultural background
Facial expressions
Vocal Communication
Non-verbal communication
34. Habitual movements/gestures used in times of stress.
Cave Paintings
Collectivist
Intimate Space
Adaptors
35. Understanding listening stages
Traditional - human relations - human resources - systems/contingency - transformational
Dealing with Gender Barrier
Accommodating
Sensing - interpreting - evaluating - responding - remembering.
36. Intentional movements/gestures with a specific meaning.
Pictograms
Non-verbal communication
Emblem
Closed - blind - hidden - open
37. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Active Listening
Visual Communication
Sensing - interpreting - evaluating - responding - remembering.
Frame of reference and cultural background
38. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Illustrators
Blind Style
Technical
Stimulus - motivation - encoding - code - decoding - feedback
39. Types of frame of reference.
Emblem - illustrators - regulators - adaptors
Technical - formal - informal
Adaptors
Moral Rights
40. Self-control and focus on the message.
Frame of reference and cultural background
Low Context
Listening
Dealing with Physical barriers
41. Rules are stated and known - but not the reasons.
Unethical traps
Communication Style
Formal
Listening
42. Ways to maintain effective relationships.
Dealing with Gender Barrier
Expectations - teamwork - trust
Physical - Personal - Semantic - Gender
Polychromatic View
43. Based on ideas - objective. Ideas are separate than the person.
Closed Style
Individualistic
Vocal Communication
Cognitive Conflict
44. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Pictograms
Competing
Emblem - illustrators - regulators - adaptors
Responding
45. Trust is weak - members feel awkward and it becomes personal.
Affective Conflict
Adaptors
Active Listening
Communication
46. Depends on the sender; words matter.
Dealing with Gender Barrier
Intimate - personal - social - public
Public Distance
Low Context
47. Rules and reasons for communication - known and easily stated.
Open Style
Cognitive Conflict
Practical
Technical
48. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Technical - formal - informal
Affective Conflict
Communication Style
Cognitive Conflict
49. Decide which parts of the message are worth remembering.
Illustrators
Facial expressions
Remembering
verbal - vocal - visual
50. Most common conflict resolution for closed style communicators.
Avoiding
Utilitarian - moral rights - justice - practical
Non-verbal communication
Intimate - personal - social - public