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Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Taking appropriate action on the message (feedback)






2. The act of receiving information through the ears.






3. Steps in Communication






4. Time is a tool to be used in building/maintaining relationships.






5. 4 styles of communication






6. Culture found in the east.






7. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






8. Non-verbal communication






9. Choosing which stimulus to focus on (intake)






10. Most common conflict resolution for blind style communicators.






11. Universal - cross cultural non-verbal communication.






12. People usually believe what they see over what they hear.






13. Habitual movements/gestures used in times of stress.






14. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






15. 18 inches- 4 feet: close friends/colleagues.






16. Actions - gestures - appearance - etc.






17. Easy to communicate to society because the typical person would find them acceptable.






18. 2nd choice conflict resolution for all types of communicators.






19. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






20. Trust is weak - members feel awkward and it becomes personal.






21. Difference between petroglyphs and pictograms.






22. Types of frame of reference.






23. Rules and reasons for communication - known and easily stated.






24. Views of time.






25. Ethical Rules






26. Necessity - relativity - rationalization - self-deception - end goal - greed






27. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






28. Tone of voice






29. Most common conflict resolution for closed style communicators.






30. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






31. All intentional and unintentional messages that are not written - spoken - or sounded.






32. Touching- 18 inches: private use.






33. Depends on the receiver; context matters.






34. Types of conflict resolution.






35. 2 types of cultural differences






36. Develop your own opinion about the message (process)






37. Self-control and focus on the message.






38. Ways to maintain effective relationships.






39. Overcome them and keep them in check.






40. Culture found in the west.






41. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






42. Your communication style is based on these two things.






43. Increase our understanding and relate to the other sex differently.






44. The process of internalizing and heeding information.






45. Written or spoken word






46. Intentional or unintentional movements/gestures that control the flow of conversation.






47. Provide fair and equal treatment for all individuals and groups involved.






48. Different behaviors which increase closeness - familiarity - and relationship.






49. Understanding listening stages






50. Types of conflict.







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Can you answer 50 questions in 15 minutes?


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