Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






2. Non-verbal communication is based on what two elements?






3. Based on ideas - objective. Ideas are separate than the person.






4. Intentional or unintentional movements/gestures that control the flow of conversation.






5. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






6. Provide fair and equal treatment for all individuals and groups involved.






7. People usually believe what they see over what they hear.






8. Movements/gestures that vary between cultures more than eye contact.






9. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






10. Lengths of personal space.






11. Taking appropriate action on the message (feedback)






12. Most common conflict resolution for hidden style communicators.






13. Assign meaning to the message (internalize)






14. Culture found in the east.






15. Steps in Communication






16. Depends on the sender; words matter.






17. Intentional movements/gestures that add to or clarify verbal meaning.






18. Types of conflict resolution.






19. Understanding listening stages






20. Intentional movements/gestures with a specific meaning.






21. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






22. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






23. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






24. Types of frame of reference.






25. Your communication style is based on these two things.






26. Increase our understanding and relate to the other sex differently.






27. Create the greatest good for the greatest amount of people






28. Written or spoken word






29. Depends on the receiver; context matters.






30. Universal - cross cultural non-verbal communication.






31. Clarify meanings and sustaining conversation.






32. Illustrations which represent a more abstract idea/concept.






33. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






34. Rules are stated and known - but not the reasons.






35. Non-verbal signals






36. Decide which parts of the message are worth remembering.






37. Four barriers that keep us from listening.






38. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






39. Rules and reasons for communication - known and easily stated.






40. Types of communication






41. Types of conflict.






42. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






43. Most common conflict resolution for open style communicators.






44. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






45. 2 types of cultural differences






46. Overcome them and keep them in check.






47. Culture found in the west.






48. 18 inches- 4 feet: close friends/colleagues.






49. Touching- 18 inches: private use.






50. 4 styles of communication