Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Easy to communicate to society because the typical person would find them acceptable.






2. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






3. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






4. Difference between petroglyphs and pictograms.






5. Most common conflict resolution for closed style communicators.






6. Views of time.






7. Types of communication






8. Written or spoken word






9. 18 inches- 4 feet: close friends/colleagues.






10. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






11. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






12. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






13. Steps in Communication






14. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






15. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






16. Ethical Rules






17. 2 types of cultural differences






18. 4 styles of communication






19. Depends on the receiver; context matters.






20. Non-verbal signals






21. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






22. Time is a resource to be rationed and controlled.






23. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






24. Types of conflict.






25. Most common conflict resolution for hidden style communicators.






26. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






27. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






28. Self-control and focus on the message.






29. Four barriers that keep us from listening.






30. Create the greatest good for the greatest amount of people






31. Time is a tool to be used in building/maintaining relationships.






32. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






33. Protect people's fundamental or inalienable rights. (the golden rule)






34. Lengths of personal space.






35. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






36. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






37. Rules and reasons for communication - known and easily stated.






38. Your communication style is based on these two things.






39. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






40. Actions - gestures - appearance - etc.






41. Necessity - relativity - rationalization - self-deception - end goal - greed






42. People usually believe what they see over what they hear.






43. Intentional or unintentional movements/gestures that control the flow of conversation.






44. 2nd choice conflict resolution for all types of communicators.






45. Increase our understanding and relate to the other sex differently.






46. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






47. Clarify meanings and sustaining conversation.






48. Understanding listening stages






49. Different behaviors which increase closeness - familiarity - and relationship.






50. The act of receiving information through the ears.