Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Habitual movements/gestures used in times of stress.






2. Rules and reasons for communication - known and easily stated.






3. 12 feet +: Generally only for "speaker-listener" situations.






4. 2 types of cultural differences






5. Difference between petroglyphs and pictograms.






6. Most common conflict resolution for open style communicators.






7. Overcome them and keep them in check.






8. Major models of communication






9. Depends on the sender; words matter.






10. Most common conflict resolution for hidden style communicators.






11. 4 styles of communication






12. 2nd choice conflict resolution for all types of communicators.






13. Taking appropriate action on the message (feedback)






14. Lengths of personal space.






15. Intentional movements/gestures with a specific meaning.






16. Time is a tool to be used in building/maintaining relationships.






17. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






18. The process of internalizing and heeding information.






19. Assign meaning to the message (internalize)






20. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






21. Based on ideas - objective. Ideas are separate than the person.






22. Increase our understanding and relate to the other sex differently.






23. Self-control and focus on the message.






24. Types of communication






25. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






26. All intentional and unintentional messages that are not written - spoken - or sounded.






27. 18 inches- 4 feet: close friends/colleagues.






28. Most common conflict resolution for blind style communicators.






29. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






30. Ethical Rules






31. Non-verbal communication






32. Written or spoken word






33. Tone of voice






34. Four barriers that keep us from listening.






35. Develop your own opinion about the message (process)






36. Different behaviors which increase closeness - familiarity - and relationship.






37. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






38. Understanding listening stages






39. Intentional movements/gestures that add to or clarify verbal meaning.






40. Most common conflict resolution for closed style communicators.






41. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






42. The act of receiving information through the ears.






43. Necessity - relativity - rationalization - self-deception - end goal - greed






44. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






45. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






46. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






47. Decide which parts of the message are worth remembering.






48. Touching- 18 inches: private use.






49. Easy to communicate to society because the typical person would find them acceptable.






50. Views of time.