Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Steps in Communication






2. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






3. Non-verbal communication is based on what two elements?






4. Taking appropriate action on the message (feedback)






5. Ways to maintain effective relationships.






6. Time is a tool to be used in building/maintaining relationships.






7. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






8. Understanding listening stages






9. Culture found in the east.






10. Most common conflict resolution for open style communicators.






11. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






12. Actions - gestures - appearance - etc.






13. Self-control and focus on the message.






14. Most common conflict resolution for hidden style communicators.






15. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






16. Provide fair and equal treatment for all individuals and groups involved.






17. Universal - cross cultural non-verbal communication.






18. Depends on the sender; words matter.






19. Easy to communicate to society because the typical person would find them acceptable.






20. Intentional movements/gestures that add to or clarify verbal meaning.






21. Choosing which stimulus to focus on (intake)






22. Increase our understanding and relate to the other sex differently.






23. The act of receiving information through the ears.






24. Develop your own opinion about the message (process)






25. Rules and reasons for communication - known and easily stated.






26. 4 styles of communication






27. People usually believe what they see over what they hear.






28. Necessity - relativity - rationalization - self-deception - end goal - greed






29. Trust is weak - members feel awkward and it becomes personal.






30. 2nd choice conflict resolution for all types of communicators.






31. Overcome them and keep them in check.






32. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






33. Non-verbal signals






34. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






35. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






36. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






37. Most common conflict resolution for blind style communicators.






38. Different behaviors which increase closeness - familiarity - and relationship.






39. Culture found in the west.






40. Intentional or unintentional movements/gestures that control the flow of conversation.






41. Clarify meanings and sustaining conversation.






42. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






43. Depends on the receiver; context matters.






44. Non-verbal communication






45. Time is a resource to be rationed and controlled.






46. All intentional and unintentional messages that are not written - spoken - or sounded.






47. Views of time.






48. Decide which parts of the message are worth remembering.






49. Types of conflict resolution.






50. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.