SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. People usually believe what they see over what they hear.
Ambiguous Words
Hand gestures - posture - clothing - time - etc.
Petroglyphs show pictures and pictograms tell stories.
Cognitive and Affective
2. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Social Distance
Writing
Traditional - human relations - human resources - systems/contingency - transformational
Feedback and disclosure
3. Major models of communication
Closed - blind - hidden - open
Cave Paintings
Responding
Traditional - human relations - human resources - systems/contingency - transformational
4. Touching- 18 inches: private use.
Low Context
Verbal Communication
Intimate Space
Immediacy Behaviors
5. Different behaviors which increase closeness - familiarity - and relationship.
Informal
Moral Rights
Immediacy Behaviors
Dealing with Gender Barrier
6. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Polychromatic View
verbal - vocal - visual
High Context
Closed Style
7. Depends on the receiver; context matters.
Evaluating
Avoiding
High Context
Communication Ethics
8. All intentional and unintentional messages that are not written - spoken - or sounded.
Non-verbal communication
Pictograms
High Context
Individualistic
9. Most common conflict resolution for hidden style communicators.
verbal - vocal - visual
Accommodating
Facial expressions
High Context
10. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Hidden Style
Communication
70% of all communication
Feedback and disclosure
11. Most common conflict resolution for closed style communicators.
Monochromatic and Polychromatic
Traditional - human relations - human resources - systems/contingency - transformational
Avoiding
verbal - vocal - visual
12. Rules are stated and known - but not the reasons.
Communication
Personal Space
Public Distance
Formal
13. Universal - cross cultural non-verbal communication.
Traditional - human relations - human resources - systems/contingency - transformational
Utilitarian
Facial expressions
Ambiguous Words
14. Intentional or unintentional movements/gestures that control the flow of conversation.
Justice
Regulators
Sensing
Adaptors
15. Habitual movements/gestures used in times of stress.
Traditional - human relations - human resources - systems/contingency - transformational
Cognitive Conflict
Adaptors
Individualistic
16. 2nd choice conflict resolution for all types of communicators.
Compromising
Frame of reference and cultural background
Petroglyphs
Stimulus - motivation - encoding - code - decoding - feedback
17. Types of conflict resolution.
Avoiding - accommodating - compromising - competing - collaborating.
Public Distance
verbal - vocal - visual
Listening
18. Intentional movements/gestures that add to or clarify verbal meaning.
Emblem
Feedback and disclosure
Immediacy Behaviors
Illustrators
19. Necessity - relativity - rationalization - self-deception - end goal - greed
Petroglyphs show pictures and pictograms tell stories.
Communication
Unethical traps
Stimulus - motivation - encoding - code - decoding - feedback
20. Self-control and focus on the message.
Dealing with Physical barriers
Emblem - illustrators - regulators - adaptors
Illustrators
Social Distance
21. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Polychromatic View
Writing
Remembering
Interpreting
22. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Feedback and disclosure
Public Distance
Informal
Intimate Space
23. Decide which parts of the message are worth remembering.
Remembering
Non-verbal communication
Closed - blind - hidden - open
Affective Conflict
24. Depends on the sender; words matter.
Low Context
Competing
Utilitarian
Sensing
25. Lengths of personal space.
Formal
Intimate - personal - social - public
verbal - vocal - visual
Verbal Communication
26. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Vocal Communication
Frame of reference and cultural background
Telecommunication
Blind Style
27. Actions - gestures - appearance - etc.
Competing
Visual Communication
Non-verbal communication
Intimate Space
28. 4 styles of communication
Dealing with Personal barriers
Stimulus - motivation - encoding - code - decoding - feedback
Emblem
Closed - blind - hidden - open
29. Increase our understanding and relate to the other sex differently.
Polychromatic View
Closed Style
Dealing with Gender Barrier
Facial expressions
30. Views of time.
Monochromatic and Polychromatic
Avoiding
Traditional - human relations - human resources - systems/contingency - transformational
Hearing
31. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Moral Rights
Ideograms
Vocal Communication
Eye contact
32. Time is a resource to be rationed and controlled.
Cognitive and Affective
Writing
Open Style
Monochromatic View
33. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Utilitarian - moral rights - justice - practical
Hearing
Cave Paintings
Hidden Style
34. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Collectivist
Communication Style
Polychromatic View
Informal
35. Non-verbal communication
Informal
Ambiguous Words
Hidden Style
70% of all communication
36. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Sensing
Communication Ethics
Cognitive and Affective
70% of all communication
37. Based on ideas - objective. Ideas are separate than the person.
Hidden Style
Cognitive Conflict
Open Style
Frame of reference and cultural background
38. Culture found in the east.
Remembering
Sensing
Collectivist
Frame of reference and cultural background
39. 18 inches- 4 feet: close friends/colleagues.
Personal Space
Informal
Dealing with Gender Barrier
Verbal Communication
40. Most common conflict resolution for blind style communicators.
Responding
Communication Ethics
Monochromatic and Polychromatic
Competing
41. Overcome them and keep them in check.
Technical
Dealing with Personal barriers
Illustrators
Telecommunication
42. Assign meaning to the message (internalize)
Monochromatic and Polychromatic
Speech
Interpreting
Utilitarian
43. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Visual Communication
Collectivist
Physical Enviroment
Speech
44. Written or spoken word
Verbal Communication
Remembering
Speech
Justice
45. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Personal Space
Avoiding
Pictograms
Petroglyphs
46. Movements/gestures that vary between cultures more than eye contact.
Emblem - illustrators - regulators - adaptors
Listening
Sensing - interpreting - evaluating - responding - remembering.
verbal - vocal - visual
47. Types of communication
Pictograms
Intimate Space
Cognitive Conflict
verbal - vocal - visual
48. Intentional movements/gestures with a specific meaning.
Utilitarian
Dealing with Gender Barrier
Dealing with Personal barriers
Emblem
49. Tone of voice
Emblem
Intimate - personal - social - public
Vocal Communication
Dealing with Semantic Barrier
50. Easy to communicate to society because the typical person would find them acceptable.
Practical
Writing
Intimate - personal - social - public
Hearing