Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Major models of communication






2. Lengths of personal space.






3. Ways to maintain effective relationships.






4. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






5. Time is a tool to be used in building/maintaining relationships.






6. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






7. Types of communication






8. Universal - cross cultural non-verbal communication.






9. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






10. Trust is weak - members feel awkward and it becomes personal.






11. Types of conflict resolution.






12. Habitual movements/gestures used in times of stress.






13. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






14. Assign meaning to the message (internalize)






15. Non-verbal signals






16. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






17. Clarify meanings and sustaining conversation.






18. 2nd choice conflict resolution for all types of communicators.






19. 18 inches- 4 feet: close friends/colleagues.






20. Illustrations which represent a more abstract idea/concept.






21. Most common conflict resolution for closed style communicators.






22. Intentional or unintentional movements/gestures that control the flow of conversation.






23. Decide which parts of the message are worth remembering.






24. People usually believe what they see over what they hear.






25. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






26. Four barriers that keep us from listening.






27. Taking appropriate action on the message (feedback)






28. Different behaviors which increase closeness - familiarity - and relationship.






29. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






30. Non-verbal communication






31. All intentional and unintentional messages that are not written - spoken - or sounded.






32. Intentional movements/gestures with a specific meaning.






33. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






34. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






35. Depends on the receiver; context matters.






36. Actions - gestures - appearance - etc.






37. Rules and reasons for communication - known and easily stated.






38. Depends on the sender; words matter.






39. Ethical Rules






40. Overcome them and keep them in check.






41. Culture found in the west.






42. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






43. Provide fair and equal treatment for all individuals and groups involved.






44. Your communication style is based on these two things.






45. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






46. Necessity - relativity - rationalization - self-deception - end goal - greed






47. The act of receiving information through the ears.






48. Culture found in the east.






49. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






50. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.