Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Based on ideas - objective. Ideas are separate than the person.






2. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






3. Intentional movements/gestures that add to or clarify verbal meaning.






4. 18 inches- 4 feet: close friends/colleagues.






5. Clarify meanings and sustaining conversation.






6. Movements/gestures that vary between cultures more than eye contact.






7. Time is a tool to be used in building/maintaining relationships.






8. Non-verbal communication






9. Difference between petroglyphs and pictograms.






10. Overcome them and keep them in check.






11. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






12. Self-control and focus on the message.






13. Most common conflict resolution for closed style communicators.






14. Different behaviors which increase closeness - familiarity - and relationship.






15. Non-verbal signals






16. Assign meaning to the message (internalize)






17. Habitual movements/gestures used in times of stress.






18. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






19. Ethical Rules






20. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






21. Easy to communicate to society because the typical person would find them acceptable.






22. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






23. Lengths of personal space.






24. Taking appropriate action on the message (feedback)






25. 2 types of cultural differences






26. Understanding listening stages






27. Intentional or unintentional movements/gestures that control the flow of conversation.






28. Protect people's fundamental or inalienable rights. (the golden rule)






29. Actions - gestures - appearance - etc.






30. Time is a resource to be rationed and controlled.






31. Universal - cross cultural non-verbal communication.






32. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






33. 4 styles of communication






34. Choosing which stimulus to focus on (intake)






35. The act of receiving information through the ears.






36. Create the greatest good for the greatest amount of people






37. People usually believe what they see over what they hear.






38. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






39. Provide fair and equal treatment for all individuals and groups involved.






40. Rules are stated and known - but not the reasons.






41. Types of conflict resolution.






42. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






43. Most common conflict resolution for hidden style communicators.






44. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






45. Culture found in the west.






46. The process of internalizing and heeding information.






47. Touching- 18 inches: private use.






48. Four barriers that keep us from listening.






49. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






50. Written or spoken word