Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Non-verbal signals






2. Tone of voice






3. Rules and reasons for communication - known and easily stated.






4. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






5. Universal - cross cultural non-verbal communication.






6. Necessity - relativity - rationalization - self-deception - end goal - greed






7. Four barriers that keep us from listening.






8. Most common conflict resolution for blind style communicators.






9. 4 styles of communication






10. Intentional movements/gestures that add to or clarify verbal meaning.






11. Actions - gestures - appearance - etc.






12. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






13. Most common conflict resolution for hidden style communicators.






14. Non-verbal communication






15. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






16. Overcome them and keep them in check.






17. Easy to communicate to society because the typical person would find them acceptable.






18. Different behaviors which increase closeness - familiarity - and relationship.






19. Difference between petroglyphs and pictograms.






20. Clarify meanings and sustaining conversation.






21. Choosing which stimulus to focus on (intake)






22. Ways to maintain effective relationships.






23. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






24. Assign meaning to the message (internalize)






25. The process of internalizing and heeding information.






26. Most common conflict resolution for closed style communicators.






27. 2 types of cultural differences






28. Time is a tool to be used in building/maintaining relationships.






29. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






30. Taking appropriate action on the message (feedback)






31. Most common conflict resolution for open style communicators.






32. 18 inches- 4 feet: close friends/colleagues.






33. Culture found in the west.






34. Understanding listening stages






35. Types of conflict.






36. Types of conflict resolution.






37. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






38. The act of receiving information through the ears.






39. Self-control and focus on the message.






40. Rules are stated and known - but not the reasons.






41. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






42. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






43. Time is a resource to be rationed and controlled.






44. Types of communication






45. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






46. Types of frame of reference.






47. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






48. 12 feet +: Generally only for "speaker-listener" situations.






49. Depends on the receiver; context matters.






50. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.