Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Four barriers that keep us from listening.






2. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






3. 12 feet +: Generally only for "speaker-listener" situations.






4. Overcome them and keep them in check.






5. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






6. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






7. 2 types of cultural differences






8. All intentional and unintentional messages that are not written - spoken - or sounded.






9. Types of communication






10. Assign meaning to the message (internalize)






11. Choosing which stimulus to focus on (intake)






12. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






13. 18 inches- 4 feet: close friends/colleagues.






14. Touching- 18 inches: private use.






15. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






16. Most common conflict resolution for hidden style communicators.






17. Movements/gestures that vary between cultures more than eye contact.






18. Understanding listening stages






19. Develop your own opinion about the message (process)






20. Your communication style is based on these two things.






21. Lengths of personal space.






22. Tone of voice






23. Steps in Communication






24. Non-verbal communication is based on what two elements?






25. Views of time.






26. Written or spoken word






27. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






28. Actions - gestures - appearance - etc.






29. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






30. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






31. Ways to maintain effective relationships.






32. Types of conflict resolution.






33. Protect people's fundamental or inalienable rights. (the golden rule)






34. Depends on the receiver; context matters.






35. Trust is weak - members feel awkward and it becomes personal.






36. Rules are stated and known - but not the reasons.






37. Decide which parts of the message are worth remembering.






38. Most common conflict resolution for blind style communicators.






39. People usually believe what they see over what they hear.






40. Clarify meanings and sustaining conversation.






41. Intentional movements/gestures with a specific meaning.






42. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






43. Intentional movements/gestures that add to or clarify verbal meaning.






44. The act of receiving information through the ears.






45. Easy to communicate to society because the typical person would find them acceptable.






46. The process of internalizing and heeding information.






47. Time is a resource to be rationed and controlled.






48. Based on ideas - objective. Ideas are separate than the person.






49. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






50. Culture found in the east.