Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Create the greatest good for the greatest amount of people






2. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






3. 2 types of cultural differences






4. Illustrations which represent a more abstract idea/concept.






5. Lengths of personal space.






6. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






7. Written or spoken word






8. Most common conflict resolution for open style communicators.






9. Intentional or unintentional movements/gestures that control the flow of conversation.






10. Difference between petroglyphs and pictograms.






11. Types of conflict.






12. 4 styles of communication






13. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






14. Protect people's fundamental or inalienable rights. (the golden rule)






15. Decide which parts of the message are worth remembering.






16. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






17. Non-verbal communication is based on what two elements?






18. People usually believe what they see over what they hear.






19. Culture found in the west.






20. Trust is weak - members feel awkward and it becomes personal.






21. Rules are stated and known - but not the reasons.






22. Depends on the sender; words matter.






23. Depends on the receiver; context matters.






24. 2nd choice conflict resolution for all types of communicators.






25. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






26. Most common conflict resolution for hidden style communicators.






27. 18 inches- 4 feet: close friends/colleagues.






28. Intentional movements/gestures with a specific meaning.






29. Movements/gestures that vary between cultures more than eye contact.






30. Culture found in the east.






31. Overcome them and keep them in check.






32. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






33. Steps in Communication






34. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






35. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






36. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






37. Different behaviors which increase closeness - familiarity - and relationship.






38. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






39. Develop your own opinion about the message (process)






40. Four barriers that keep us from listening.






41. Based on ideas - objective. Ideas are separate than the person.






42. The act of receiving information through the ears.






43. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






44. Tone of voice






45. Ethical Rules






46. Non-verbal signals






47. Most common conflict resolution for blind style communicators.






48. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






49. Assign meaning to the message (internalize)






50. The process of internalizing and heeding information.