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Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Views of time.






2. Difference between petroglyphs and pictograms.






3. Ethical Rules






4. 2 types of cultural differences






5. Most common conflict resolution for open style communicators.






6. Understanding listening stages






7. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






8. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






9. Culture found in the west.






10. Develop your own opinion about the message (process)






11. Clarify meanings and sustaining conversation.






12. Four barriers that keep us from listening.






13. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






14. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






15. Time is a resource to be rationed and controlled.






16. Illustrations which represent a more abstract idea/concept.






17. 12 feet +: Generally only for "speaker-listener" situations.






18. Most common conflict resolution for blind style communicators.






19. Decide which parts of the message are worth remembering.






20. Major models of communication






21. Depends on the receiver; context matters.






22. Depends on the sender; words matter.






23. The process of internalizing and heeding information.






24. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






25. Types of conflict resolution.






26. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






27. Trust is weak - members feel awkward and it becomes personal.






28. Lengths of personal space.






29. Intentional movements/gestures with a specific meaning.






30. Intentional movements/gestures that add to or clarify verbal meaning.






31. Culture found in the east.






32. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






33. Tone of voice






34. Assign meaning to the message (internalize)






35. Your communication style is based on these two things.






36. Touching- 18 inches: private use.






37. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






38. Rules and reasons for communication - known and easily stated.






39. 4 styles of communication






40. Types of conflict.






41. Types of frame of reference.






42. Provide fair and equal treatment for all individuals and groups involved.






43. Ways to maintain effective relationships.






44. All intentional and unintentional messages that are not written - spoken - or sounded.






45. Most common conflict resolution for closed style communicators.






46. Non-verbal communication






47. Choosing which stimulus to focus on (intake)






48. Taking appropriate action on the message (feedback)






49. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






50. People usually believe what they see over what they hear.






Can you answer 50 questions in 15 minutes?



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