Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. People usually believe what they see over what they hear.






2. 12 feet +: Generally only for "speaker-listener" situations.






3. Easy to communicate to society because the typical person would find them acceptable.






4. Touching- 18 inches: private use.






5. Most common conflict resolution for open style communicators.






6. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






7. Depends on the receiver; context matters.






8. Lengths of personal space.






9. Types of frame of reference.






10. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






11. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






12. Non-verbal signals






13. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






14. Four barriers that keep us from listening.






15. The process of internalizing and heeding information.






16. Different behaviors which increase closeness - familiarity - and relationship.






17. Create the greatest good for the greatest amount of people






18. Increase our understanding and relate to the other sex differently.






19. Rules are stated and known - but not the reasons.






20. Actions - gestures - appearance - etc.






21. Develop your own opinion about the message (process)






22. The act of receiving information through the ears.






23. Time is a resource to be rationed and controlled.






24. Assign meaning to the message (internalize)






25. Based on ideas - objective. Ideas are separate than the person.






26. Self-control and focus on the message.






27. Views of time.






28. Rules and reasons for communication - known and easily stated.






29. 4 styles of communication






30. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






31. Intentional or unintentional movements/gestures that control the flow of conversation.






32. Decide which parts of the message are worth remembering.






33. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






34. 2nd choice conflict resolution for all types of communicators.






35. Illustrations which represent a more abstract idea/concept.






36. Taking appropriate action on the message (feedback)






37. Necessity - relativity - rationalization - self-deception - end goal - greed






38. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






39. Time is a tool to be used in building/maintaining relationships.






40. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






41. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






42. Trust is weak - members feel awkward and it becomes personal.






43. Intentional movements/gestures with a specific meaning.






44. Protect people's fundamental or inalienable rights. (the golden rule)






45. Most common conflict resolution for closed style communicators.






46. Ethical Rules






47. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






48. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






49. All intentional and unintentional messages that are not written - spoken - or sounded.






50. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.