Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Create the greatest good for the greatest amount of people






2. Provide fair and equal treatment for all individuals and groups involved.






3. Most common conflict resolution for blind style communicators.






4. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






5. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






6. Most common conflict resolution for hidden style communicators.






7. Decide which parts of the message are worth remembering.






8. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






9. Taking appropriate action on the message (feedback)






10. Written or spoken word






11. All intentional and unintentional messages that are not written - spoken - or sounded.






12. Culture found in the west.






13. Rules are stated and known - but not the reasons.






14. Self-control and focus on the message.






15. Depends on the receiver; context matters.






16. 12 feet +: Generally only for "speaker-listener" situations.






17. Habitual movements/gestures used in times of stress.






18. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






19. 2 types of cultural differences






20. Intentional movements/gestures that add to or clarify verbal meaning.






21. 4 styles of communication






22. 18 inches- 4 feet: close friends/colleagues.






23. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






24. Views of time.






25. Non-verbal communication is based on what two elements?






26. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






27. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






28. Illustrations which represent a more abstract idea/concept.






29. Increase our understanding and relate to the other sex differently.






30. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






31. Rules and reasons for communication - known and easily stated.






32. Necessity - relativity - rationalization - self-deception - end goal - greed






33. Ethical Rules






34. Depends on the sender; words matter.






35. Non-verbal communication






36. Assign meaning to the message (internalize)






37. Ways to maintain effective relationships.






38. 2nd choice conflict resolution for all types of communicators.






39. Time is a tool to be used in building/maintaining relationships.






40. Understanding listening stages






41. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






42. Overcome them and keep them in check.






43. Develop your own opinion about the message (process)






44. Intentional movements/gestures with a specific meaning.






45. Lengths of personal space.






46. Universal - cross cultural non-verbal communication.






47. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






48. Steps in Communication






49. Non-verbal signals






50. Trust is weak - members feel awkward and it becomes personal.