Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Assign meaning to the message (internalize)






2. Develop your own opinion about the message (process)






3. Habitual movements/gestures used in times of stress.






4. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






5. Universal - cross cultural non-verbal communication.






6. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






7. Taking appropriate action on the message (feedback)






8. Most common conflict resolution for open style communicators.






9. Time is a tool to be used in building/maintaining relationships.






10. Ways to maintain effective relationships.






11. Intentional movements/gestures with a specific meaning.






12. Rules and reasons for communication - known and easily stated.






13. Necessity - relativity - rationalization - self-deception - end goal - greed






14. Intentional or unintentional movements/gestures that control the flow of conversation.






15. The process of internalizing and heeding information.






16. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






17. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






18. Most common conflict resolution for hidden style communicators.






19. 2 types of cultural differences






20. Decide which parts of the message are worth remembering.






21. Based on ideas - objective. Ideas are separate than the person.






22. Written or spoken word






23. 2nd choice conflict resolution for all types of communicators.






24. Tone of voice






25. Major models of communication






26. Self-control and focus on the message.






27. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






28. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






29. Non-verbal signals






30. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






31. Non-verbal communication






32. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






33. Types of communication






34. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






35. Touching- 18 inches: private use.






36. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






37. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






38. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






39. 12 feet +: Generally only for "speaker-listener" situations.






40. Non-verbal communication is based on what two elements?






41. Steps in Communication






42. Illustrations which represent a more abstract idea/concept.






43. Actions - gestures - appearance - etc.






44. Intentional movements/gestures that add to or clarify verbal meaning.






45. Understanding listening stages






46. Depends on the receiver; context matters.






47. Overcome them and keep them in check.






48. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






49. Four barriers that keep us from listening.






50. Views of time.