Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






2. Non-verbal communication is based on what two elements?






3. Clarify meanings and sustaining conversation.






4. Types of frame of reference.






5. 2 types of cultural differences






6. Illustrations which represent a more abstract idea/concept.






7. Different behaviors which increase closeness - familiarity - and relationship.






8. Culture found in the west.






9. Trust is weak - members feel awkward and it becomes personal.






10. Major models of communication






11. Habitual movements/gestures used in times of stress.






12. Depends on the receiver; context matters.






13. Actions - gestures - appearance - etc.






14. Difference between petroglyphs and pictograms.






15. Tone of voice






16. Overcome them and keep them in check.






17. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






18. Protect people's fundamental or inalienable rights. (the golden rule)






19. Types of communication






20. 4 styles of communication






21. Taking appropriate action on the message (feedback)






22. Lengths of personal space.






23. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






24. Steps in Communication






25. Depends on the sender; words matter.






26. Self-control and focus on the message.






27. Non-verbal communication






28. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






29. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






30. Your communication style is based on these two things.






31. Ways to maintain effective relationships.






32. Culture found in the east.






33. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






34. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






35. Universal - cross cultural non-verbal communication.






36. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






37. Four barriers that keep us from listening.






38. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






39. All intentional and unintentional messages that are not written - spoken - or sounded.






40. Provide fair and equal treatment for all individuals and groups involved.






41. Types of conflict resolution.






42. Easy to communicate to society because the typical person would find them acceptable.






43. Develop your own opinion about the message (process)






44. The process of internalizing and heeding information.






45. Create the greatest good for the greatest amount of people






46. People usually believe what they see over what they hear.






47. Most common conflict resolution for open style communicators.






48. Understanding listening stages






49. Choosing which stimulus to focus on (intake)






50. Rules are stated and known - but not the reasons.