Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






2. Intentional movements/gestures with a specific meaning.






3. Universal - cross cultural non-verbal communication.






4. Types of frame of reference.






5. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






6. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






7. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






8. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






9. Types of conflict.






10. Based on ideas - objective. Ideas are separate than the person.






11. Create the greatest good for the greatest amount of people






12. Four barriers that keep us from listening.






13. Most common conflict resolution for blind style communicators.






14. Rules are stated and known - but not the reasons.






15. Most common conflict resolution for hidden style communicators.






16. Intentional or unintentional movements/gestures that control the flow of conversation.






17. Habitual movements/gestures used in times of stress.






18. People usually believe what they see over what they hear.






19. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






20. 12 feet +: Generally only for "speaker-listener" situations.






21. Intentional movements/gestures that add to or clarify verbal meaning.






22. Rules and reasons for communication - known and easily stated.






23. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






24. Movements/gestures that vary between cultures more than eye contact.






25. Written or spoken word






26. 2nd choice conflict resolution for all types of communicators.






27. Trust is weak - members feel awkward and it becomes personal.






28. Choosing which stimulus to focus on (intake)






29. Overcome them and keep them in check.






30. Develop your own opinion about the message (process)






31. Types of conflict resolution.






32. Protect people's fundamental or inalienable rights. (the golden rule)






33. The act of receiving information through the ears.






34. Depends on the sender; words matter.






35. Difference between petroglyphs and pictograms.






36. Lengths of personal space.






37. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






38. Views of time.






39. Easy to communicate to society because the typical person would find them acceptable.






40. Clarify meanings and sustaining conversation.






41. Increase our understanding and relate to the other sex differently.






42. 4 styles of communication






43. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






44. Provide fair and equal treatment for all individuals and groups involved.






45. Culture found in the west.






46. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






47. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






48. Illustrations which represent a more abstract idea/concept.






49. Types of communication






50. Touching- 18 inches: private use.