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Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Depends on the sender; words matter.
Low Context
Remembering
Competing
Traditional - human relations - human resources - systems/contingency - transformational
2. Rules are stated and known - but not the reasons.
Closed - blind - hidden - open
Formal
Ambiguous Words
Personal Space
3. Time is a tool to be used in building/maintaining relationships.
Polychromatic View
Traditional - human relations - human resources - systems/contingency - transformational
Pictograms
Affective Conflict
4. Assign meaning to the message (internalize)
Practical
Social Distance
Hearing
Interpreting
5. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Responding
Speech
Feedback and disclosure
Physical Enviroment
6. Based on ideas - objective. Ideas are separate than the person.
Cognitive Conflict
Listening
Avoiding - accommodating - compromising - competing - collaborating.
Personal Space
7. 4 styles of communication
Closed - blind - hidden - open
Unethical traps
Justice
Active Listening
8. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Competing
Sensing
Pictograms
Cognitive Conflict
9. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Cognitive Conflict
Petroglyphs
Writing
Formal
10. Steps in Communication
Monochromatic and Polychromatic
Social Distance
Stimulus - motivation - encoding - code - decoding - feedback
Polychromatic View
11. Depends on the receiver; context matters.
High Context
Individualistic
Technical
Social Distance
12. Written or spoken word
Verbal Communication
Visual Communication
Ambiguous Words
Social Distance
13. Views of time.
Individualistic vs. collectivist - low context vs. high contex
70% of all communication
Monochromatic and Polychromatic
Low Context
14. Difference between petroglyphs and pictograms.
Cognitive Conflict
Avoiding - accommodating - compromising - competing - collaborating.
Petroglyphs show pictures and pictograms tell stories.
70% of all communication
15. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Sensing - interpreting - evaluating - responding - remembering.
Individualistic vs. collectivist - low context vs. high contex
Stimulus - motivation - encoding - code - decoding - feedback
Communication Ethics
16. Intentional movements/gestures with a specific meaning.
Emblem
Hidden Style
Facial expressions
Informal
17. Intentional movements/gestures that add to or clarify verbal meaning.
Communication
Social Distance
Illustrators
Informal
18. Most common conflict resolution for hidden style communicators.
Accommodating
Intimate - personal - social - public
Physical - Personal - Semantic - Gender
Utilitarian - moral rights - justice - practical
19. Rules and reasons for communication - known and easily stated.
Ideograms
Cognitive Conflict
Technical
Responding
20. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Affective Conflict
Individualistic
Telecommunication
Dealing with Physical barriers
21. Understanding listening stages
Sensing - interpreting - evaluating - responding - remembering.
verbal - vocal - visual
Non-verbal communication
Open Style
22. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Social Distance
Cave Paintings
Informal
Emblem - illustrators - regulators - adaptors
23. Most common conflict resolution for open style communicators.
Cognitive Conflict
Collaborating
Cognitive and Affective
Closed Style
24. Types of conflict resolution.
Facial expressions
Petroglyphs show pictures and pictograms tell stories.
Avoiding - accommodating - compromising - competing - collaborating.
Hearing
25. Develop your own opinion about the message (process)
Dealing with Gender Barrier
Evaluating
Facial expressions
Visual Communication
26. 18 inches- 4 feet: close friends/colleagues.
Personal Space
Communication Ethics
Moral Rights
verbal - vocal - visual
27. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Adaptors
Remembering
Speech
Regulators
28. Touching- 18 inches: private use.
Utilitarian
Informal
Stimulus - motivation - encoding - code - decoding - feedback
Intimate Space
29. Protect people's fundamental or inalienable rights. (the golden rule)
Moral Rights
Writing
Formal
Sensing
30. Decide which parts of the message are worth remembering.
Intimate - personal - social - public
Immediacy Behaviors
Dealing with Personal barriers
Remembering
31. Four barriers that keep us from listening.
Physical - Personal - Semantic - Gender
Monochromatic and Polychromatic
High Context
Justice
32. Clarify meanings and sustaining conversation.
Cave Paintings
Closed - blind - hidden - open
Informal
Dealing with Semantic Barrier
33. Intentional or unintentional movements/gestures that control the flow of conversation.
Regulators
Communication Style
Ideograms
Sensing - interpreting - evaluating - responding - remembering.
34. Taking appropriate action on the message (feedback)
Visual Communication
Responding
Adaptors
Moral Rights
35. People usually believe what they see over what they hear.
Low Context
Sensing - interpreting - evaluating - responding - remembering.
Petroglyphs show pictures and pictograms tell stories.
Ambiguous Words
36. Non-verbal communication is based on what two elements?
Dealing with Physical barriers
Frame of reference and cultural background
Eye contact
Collectivist
37. Tone of voice
Non-verbal communication
Low Context
Vocal Communication
verbal - vocal - visual
38. Non-verbal communication
Responding
Petroglyphs
Closed - blind - hidden - open
70% of all communication
39. Non-verbal signals
Writing
Hand gestures - posture - clothing - time - etc.
Moral Rights
Evaluating
40. Ethical Rules
Open Style
Utilitarian - moral rights - justice - practical
Cognitive and Affective
Low Context
41. All intentional and unintentional messages that are not written - spoken - or sounded.
Utilitarian - moral rights - justice - practical
Non-verbal communication
Affective Conflict
Petroglyphs
42. The act of receiving information through the ears.
Physical - Personal - Semantic - Gender
Hearing
Ideograms
Polychromatic View
43. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Social Distance
Avoiding - accommodating - compromising - competing - collaborating.
Frame of reference and cultural background
Utilitarian
44. Self-control and focus on the message.
Physical - Personal - Semantic - Gender
Remembering
Dealing with Physical barriers
Technical
45. Increase our understanding and relate to the other sex differently.
Adaptors
Dealing with Gender Barrier
Emblem
Cognitive and Affective
46. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Utilitarian - moral rights - justice - practical
Eye contact
Communication
Dealing with Semantic Barrier
47. Habitual movements/gestures used in times of stress.
Emblem - illustrators - regulators - adaptors
Practical
Individualistic
Adaptors
48. Different behaviors which increase closeness - familiarity - and relationship.
Polychromatic View
Immediacy Behaviors
Frame of reference and cultural background
Verbal Communication
49. Most common conflict resolution for blind style communicators.
Evaluating
Listening
Informal
Competing
50. 2nd choice conflict resolution for all types of communicators.
Regulators
Practical
Facial expressions
Compromising
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