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Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Actions - gestures - appearance - etc.






2. Lengths of personal space.






3. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






4. Different behaviors which increase closeness - familiarity - and relationship.






5. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






6. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






7. Intentional movements/gestures that add to or clarify verbal meaning.






8. Types of conflict.






9. People usually believe what they see over what they hear.






10. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






11. Habitual movements/gestures used in times of stress.






12. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






13. Types of frame of reference.






14. Create the greatest good for the greatest amount of people






15. Most common conflict resolution for hidden style communicators.






16. Time is a tool to be used in building/maintaining relationships.






17. Decide which parts of the message are worth remembering.






18. Illustrations which represent a more abstract idea/concept.






19. 2 types of cultural differences






20. Taking appropriate action on the message (feedback)






21. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






22. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






23. The process of internalizing and heeding information.






24. Rules are stated and known - but not the reasons.






25. All intentional and unintentional messages that are not written - spoken - or sounded.






26. Clarify meanings and sustaining conversation.






27. 12 feet +: Generally only for "speaker-listener" situations.






28. 18 inches- 4 feet: close friends/colleagues.






29. Views of time.






30. Depends on the sender; words matter.






31. Ethical Rules






32. Steps in Communication






33. Culture found in the east.






34. Four barriers that keep us from listening.






35. Self-control and focus on the message.






36. Universal - cross cultural non-verbal communication.






37. Trust is weak - members feel awkward and it becomes personal.






38. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






39. Major models of communication






40. Intentional movements/gestures with a specific meaning.






41. Provide fair and equal treatment for all individuals and groups involved.






42. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






43. Based on ideas - objective. Ideas are separate than the person.






44. Assign meaning to the message (internalize)






45. Non-verbal communication






46. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






47. Protect people's fundamental or inalienable rights. (the golden rule)






48. Culture found in the west.






49. Written or spoken word






50. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


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