Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Time is a resource to be rationed and controlled.






2. Necessity - relativity - rationalization - self-deception - end goal - greed






3. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






4. All intentional and unintentional messages that are not written - spoken - or sounded.






5. Types of communication






6. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






7. Depends on the sender; words matter.






8. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






9. Create the greatest good for the greatest amount of people






10. Ways to maintain effective relationships.






11. Self-control and focus on the message.






12. Rules are stated and known - but not the reasons.






13. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






14. Types of frame of reference.






15. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






16. Based on ideas - objective. Ideas are separate than the person.






17. Steps in Communication






18. Easy to communicate to society because the typical person would find them acceptable.






19. Choosing which stimulus to focus on (intake)






20. Lengths of personal space.






21. 2nd choice conflict resolution for all types of communicators.






22. Assign meaning to the message (internalize)






23. Touching- 18 inches: private use.






24. Your communication style is based on these two things.






25. Habitual movements/gestures used in times of stress.






26. The process of internalizing and heeding information.






27. Overcome them and keep them in check.






28. Ethical Rules






29. Decide which parts of the message are worth remembering.






30. Depends on the receiver; context matters.






31. Provide fair and equal treatment for all individuals and groups involved.






32. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






33. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






34. Types of conflict.






35. Intentional movements/gestures that add to or clarify verbal meaning.






36. Culture found in the east.






37. Most common conflict resolution for open style communicators.






38. Non-verbal communication is based on what two elements?






39. Increase our understanding and relate to the other sex differently.






40. Most common conflict resolution for blind style communicators.






41. Different behaviors which increase closeness - familiarity - and relationship.






42. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






43. The act of receiving information through the ears.






44. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






45. Develop your own opinion about the message (process)






46. Time is a tool to be used in building/maintaining relationships.






47. 18 inches- 4 feet: close friends/colleagues.






48. Culture found in the west.






49. Universal - cross cultural non-verbal communication.






50. Actions - gestures - appearance - etc.