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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 4 styles of communication
Responding
Closed - blind - hidden - open
Informal
Physical - Personal - Semantic - Gender
2. Most common conflict resolution for hidden style communicators.
Physical - Personal - Semantic - Gender
70% of all communication
Communication Ethics
Accommodating
3. Illustrations which represent a more abstract idea/concept.
Ideograms
Monochromatic and Polychromatic
Feedback and disclosure
Cognitive Conflict
4. Culture found in the east.
Dealing with Gender Barrier
Immediacy Behaviors
Collectivist
Individualistic
5. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Hearing
Eye contact
Speech
Justice
6. Intentional movements/gestures with a specific meaning.
70% of all communication
Individualistic vs. collectivist - low context vs. high contex
Emblem
Monochromatic View
7. 12 feet +: Generally only for "speaker-listener" situations.
High Context
Public Distance
Communication Style
Stimulus - motivation - encoding - code - decoding - feedback
8. Written or spoken word
Verbal Communication
Compromising
Moral Rights
Intimate - personal - social - public
9. Actions - gestures - appearance - etc.
Sensing - interpreting - evaluating - responding - remembering.
Utilitarian - moral rights - justice - practical
Visual Communication
Polychromatic View
10. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Competing
Emblem - illustrators - regulators - adaptors
Responding
Social Distance
11. Difference between petroglyphs and pictograms.
Hand gestures - posture - clothing - time - etc.
Petroglyphs show pictures and pictograms tell stories.
Collaborating
Frame of reference and cultural background
12. 18 inches- 4 feet: close friends/colleagues.
Affective Conflict
Physical Enviroment
Facial expressions
Personal Space
13. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Cognitive and Affective
Ideograms
Sensing - interpreting - evaluating - responding - remembering.
Pictograms
14. Protect people's fundamental or inalienable rights. (the golden rule)
Feedback and disclosure
Closed - blind - hidden - open
Moral Rights
Intimate Space
15. Rules and reasons for communication - known and easily stated.
Justice
Physical Enviroment
Technical
Collaborating
16. Universal - cross cultural non-verbal communication.
Informal
Speech
Facial expressions
Expectations - teamwork - trust
17. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Sensing
Visual Communication
Immediacy Behaviors
Hidden Style
18. Different behaviors which increase closeness - familiarity - and relationship.
Justice
Social Distance
Physical - Personal - Semantic - Gender
Immediacy Behaviors
19. Ways to maintain effective relationships.
Hand gestures - posture - clothing - time - etc.
Justice
Dealing with Semantic Barrier
Expectations - teamwork - trust
20. Non-verbal communication is based on what two elements?
Informal
Unethical traps
Stimulus - motivation - encoding - code - decoding - feedback
Frame of reference and cultural background
21. Necessity - relativity - rationalization - self-deception - end goal - greed
Justice
Unethical traps
Emblem
Evaluating
22. Easy to communicate to society because the typical person would find them acceptable.
Unethical traps
Illustrators
Physical - Personal - Semantic - Gender
Practical
23. Assign meaning to the message (internalize)
Closed Style
Interpreting
Physical - Personal - Semantic - Gender
Listening
24. Increase our understanding and relate to the other sex differently.
Responding
Regulators
Dealing with Gender Barrier
Affective Conflict
25. Trust is weak - members feel awkward and it becomes personal.
Moral Rights
Compromising
Formal
Affective Conflict
26. Understanding listening stages
Blind Style
Feedback and disclosure
Intimate Space
Sensing - interpreting - evaluating - responding - remembering.
27. Types of frame of reference.
Responding
Technical - formal - informal
Dealing with Semantic Barrier
Non-verbal communication
28. Types of communication
Technical - formal - informal
verbal - vocal - visual
Blind Style
Cognitive and Affective
29. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Eye contact
Intimate Space
Monochromatic and Polychromatic
Regulators
30. Tone of voice
Petroglyphs show pictures and pictograms tell stories.
Intimate - personal - social - public
Vocal Communication
Monochromatic View
31. Four barriers that keep us from listening.
Collectivist
Accommodating
Physical - Personal - Semantic - Gender
Regulators
32. Most common conflict resolution for blind style communicators.
Collectivist
Compromising
Sensing - interpreting - evaluating - responding - remembering.
Competing
33. Ethical Rules
Open Style
Hearing
Blind Style
Utilitarian - moral rights - justice - practical
34. Movements/gestures that vary between cultures more than eye contact.
Emblem - illustrators - regulators - adaptors
Sensing
Interpreting
Low Context
35. 2nd choice conflict resolution for all types of communicators.
Closed Style
Hand gestures - posture - clothing - time - etc.
Evaluating
Compromising
36. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Listening
Closed Style
Sensing
Physical Enviroment
37. Types of conflict.
Cognitive and Affective
Cave Paintings
Interpreting
Immediacy Behaviors
38. Most common conflict resolution for closed style communicators.
Avoiding
Utilitarian
Monochromatic View
Informal
39. 2 types of cultural differences
Intimate Space
Adaptors
Collectivist
Individualistic vs. collectivist - low context vs. high contex
40. Types of conflict resolution.
Petroglyphs show pictures and pictograms tell stories.
Closed Style
Avoiding - accommodating - compromising - competing - collaborating.
Dealing with Personal barriers
41. Time is a resource to be rationed and controlled.
Individualistic
Monochromatic View
Facial expressions
Collectivist
42. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Social Distance
Blind Style
Accommodating
Competing
43. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Formal
Dealing with Semantic Barrier
Petroglyphs
Physical Enviroment
44. People usually believe what they see over what they hear.
Ambiguous Words
Non-verbal communication
Active Listening
Regulators
45. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Open Style
Telecommunication
Adaptors
Justice
46. Self-control and focus on the message.
Dealing with Physical barriers
Hidden Style
Avoiding
Justice
47. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Emblem
verbal - vocal - visual
Regulators
Telecommunication
48. Intentional or unintentional movements/gestures that control the flow of conversation.
Informal
Active Listening
Regulators
Speech
49. Non-verbal communication
Speech
Visual Communication
70% of all communication
Technical - formal - informal
50. Depends on the receiver; context matters.
Petroglyphs
Intimate - personal - social - public
Emblem - illustrators - regulators - adaptors
High Context