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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Communication Ethics
Feedback and disclosure
70% of all communication
Verbal Communication
2. Most common conflict resolution for open style communicators.
Sensing - interpreting - evaluating - responding - remembering.
Collaborating
Utilitarian - moral rights - justice - practical
Traditional - human relations - human resources - systems/contingency - transformational
3. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Utilitarian - moral rights - justice - practical
Ideograms
Open Style
Affective Conflict
4. Most common conflict resolution for hidden style communicators.
Accommodating
Communication Ethics
Traditional - human relations - human resources - systems/contingency - transformational
Facial expressions
5. Habitual movements/gestures used in times of stress.
Justice
Formal
Adaptors
Expectations - teamwork - trust
6. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Vocal Communication
Speech
Intimate - personal - social - public
Traditional - human relations - human resources - systems/contingency - transformational
7. Non-verbal communication
Ambiguous Words
Low Context
70% of all communication
verbal - vocal - visual
8. Universal - cross cultural non-verbal communication.
Ideograms
Collectivist
Facial expressions
Technical
9. 18 inches- 4 feet: close friends/colleagues.
Personal Space
High Context
Low Context
Intimate - personal - social - public
10. Time is a tool to be used in building/maintaining relationships.
Open Style
Petroglyphs
Polychromatic View
Monochromatic View
11. All intentional and unintentional messages that are not written - spoken - or sounded.
Non-verbal communication
Ambiguous Words
Utilitarian
Blind Style
12. Most common conflict resolution for blind style communicators.
Avoiding
Polychromatic View
Competing
Closed - blind - hidden - open
13. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Formal
Immediacy Behaviors
Writing
Hearing
14. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
70% of all communication
Pictograms
Open Style
Technical
15. Your communication style is based on these two things.
Feedback and disclosure
Illustrators
Individualistic
Responding
16. Assign meaning to the message (internalize)
Accommodating
Communication Style
Interpreting
Communication
17. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Petroglyphs show pictures and pictograms tell stories.
Justice
Expectations - teamwork - trust
Social Distance
18. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Pictograms
Hidden Style
Dealing with Physical barriers
Intimate Space
19. 2nd choice conflict resolution for all types of communicators.
Interpreting
Speech
Compromising
Petroglyphs show pictures and pictograms tell stories.
20. Create the greatest good for the greatest amount of people
Unethical traps
Listening
Adaptors
Utilitarian
21. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Communication Style
Communication
Hearing
Informal
22. Depends on the receiver; context matters.
70% of all communication
Hearing
High Context
Evaluating
23. Culture found in the west.
Individualistic
Dealing with Semantic Barrier
Writing
Pictograms
24. Necessity - relativity - rationalization - self-deception - end goal - greed
Evaluating
Unethical traps
Accommodating
Communication Style
25. Clarify meanings and sustaining conversation.
Utilitarian
Regulators
Dealing with Semantic Barrier
Formal
26. Self-control and focus on the message.
Low Context
Sensing - interpreting - evaluating - responding - remembering.
Dealing with Physical barriers
Hidden Style
27. Four barriers that keep us from listening.
Speech
Physical - Personal - Semantic - Gender
Verbal Communication
Formal
28. Culture found in the east.
Remembering
Collectivist
Hand gestures - posture - clothing - time - etc.
Cave Paintings
29. Taking appropriate action on the message (feedback)
Immediacy Behaviors
Eye contact
Responding
Sensing - interpreting - evaluating - responding - remembering.
30. Understanding listening stages
Unethical traps
Technical
Sensing - interpreting - evaluating - responding - remembering.
Non-verbal communication
31. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Active Listening
Cognitive Conflict
Dealing with Gender Barrier
Telecommunication
32. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Utilitarian - moral rights - justice - practical
Writing
Technical
Petroglyphs
33. Written or spoken word
Verbal Communication
Vocal Communication
Emblem
Illustrators
34. Intentional movements/gestures with a specific meaning.
Cave Paintings
Traditional - human relations - human resources - systems/contingency - transformational
Dealing with Semantic Barrier
Emblem
35. Movements/gestures that vary between cultures more than eye contact.
Regulators
Emblem - illustrators - regulators - adaptors
Justice
Hand gestures - posture - clothing - time - etc.
36. Major models of communication
Active Listening
Cognitive and Affective
Dealing with Gender Barrier
Traditional - human relations - human resources - systems/contingency - transformational
37. Tone of voice
Vocal Communication
Sensing - interpreting - evaluating - responding - remembering.
Unethical traps
Frame of reference and cultural background
38. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Adaptors
Moral Rights
Remembering
Informal
39. Non-verbal communication is based on what two elements?
Interpreting
Ideograms
Intimate - personal - social - public
Frame of reference and cultural background
40. Protect people's fundamental or inalienable rights. (the golden rule)
Writing
Visual Communication
Moral Rights
Intimate Space
41. Provide fair and equal treatment for all individuals and groups involved.
Cognitive and Affective
Justice
Petroglyphs
Communication Style
42. Decide which parts of the message are worth remembering.
Utilitarian
Closed - blind - hidden - open
Individualistic
Remembering
43. Rules are stated and known - but not the reasons.
Formal
Ambiguous Words
Compromising
Emblem
44. Touching- 18 inches: private use.
Communication
Moral Rights
Speech
Intimate Space
45. Types of conflict.
Cognitive and Affective
Emblem
Dealing with Semantic Barrier
Monochromatic and Polychromatic
46. Types of conflict resolution.
Avoiding - accommodating - compromising - competing - collaborating.
Monochromatic and Polychromatic
Physical Enviroment
Affective Conflict
47. Choosing which stimulus to focus on (intake)
Formal
70% of all communication
Sensing
Eye contact
48. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Low Context
Active Listening
Monochromatic and Polychromatic
Formal
49. 4 styles of communication
Closed - blind - hidden - open
Dealing with Gender Barrier
Social Distance
Cave Paintings
50. Ways to maintain effective relationships.
Expectations - teamwork - trust
Remembering
Physical Enviroment
Justice