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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Most common conflict resolution for blind style communicators.
Competing
Active Listening
Individualistic
Affective Conflict
2. Develop your own opinion about the message (process)
Competing
Evaluating
Closed - blind - hidden - open
70% of all communication
3. Necessity - relativity - rationalization - self-deception - end goal - greed
Unethical traps
Facial expressions
Cognitive Conflict
Writing
4. Movements/gestures that vary between cultures more than eye contact.
Competing
Emblem - illustrators - regulators - adaptors
Ambiguous Words
Verbal Communication
5. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Polychromatic View
Eye contact
Utilitarian - moral rights - justice - practical
Stimulus - motivation - encoding - code - decoding - feedback
6. Intentional movements/gestures with a specific meaning.
Emblem - illustrators - regulators - adaptors
Unethical traps
Emblem
Intimate - personal - social - public
7. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Formal
Physical Enviroment
Low Context
Evaluating
8. Most common conflict resolution for closed style communicators.
Avoiding
Regulators
Compromising
Communication Style
9. Depends on the sender; words matter.
Traditional - human relations - human resources - systems/contingency - transformational
Low Context
Hearing
Closed - blind - hidden - open
10. Provide fair and equal treatment for all individuals and groups involved.
Justice
Closed - blind - hidden - open
Social Distance
Sensing - interpreting - evaluating - responding - remembering.
11. Tone of voice
Emblem
Vocal Communication
Cognitive and Affective
Ideograms
12. Types of communication
Dealing with Physical barriers
Eye contact
Non-verbal communication
verbal - vocal - visual
13. Actions - gestures - appearance - etc.
Physical - Personal - Semantic - Gender
Visual Communication
Intimate - personal - social - public
Expectations - teamwork - trust
14. Written or spoken word
Justice
Verbal Communication
Cognitive Conflict
Dealing with Gender Barrier
15. Most common conflict resolution for open style communicators.
Moral Rights
Informal
Emblem - illustrators - regulators - adaptors
Collaborating
16. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Social Distance
Communication Ethics
Intimate - personal - social - public
Hand gestures - posture - clothing - time - etc.
17. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Physical - Personal - Semantic - Gender
Remembering
Frame of reference and cultural background
Closed Style
18. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Evaluating
Social Distance
Monochromatic View
Telecommunication
19. Four barriers that keep us from listening.
Physical - Personal - Semantic - Gender
Sensing - interpreting - evaluating - responding - remembering.
Intimate - personal - social - public
Hearing
20. Intentional movements/gestures that add to or clarify verbal meaning.
Verbal Communication
Moral Rights
Vocal Communication
Illustrators
21. Depends on the receiver; context matters.
Closed - blind - hidden - open
Regulators
High Context
Cave Paintings
22. Based on ideas - objective. Ideas are separate than the person.
Feedback and disclosure
Petroglyphs
Cognitive Conflict
Remembering
23. Different behaviors which increase closeness - familiarity - and relationship.
Writing
Individualistic
Emblem - illustrators - regulators - adaptors
Immediacy Behaviors
24. Types of conflict resolution.
Avoiding - accommodating - compromising - competing - collaborating.
Individualistic
Ambiguous Words
Active Listening
25. People usually believe what they see over what they hear.
Visual Communication
Dealing with Personal barriers
High Context
Ambiguous Words
26. Choosing which stimulus to focus on (intake)
Intimate Space
Public Distance
Sensing
Listening
27. Protect people's fundamental or inalienable rights. (the golden rule)
Practical
Stimulus - motivation - encoding - code - decoding - feedback
Individualistic
Moral Rights
28. Non-verbal communication is based on what two elements?
Frame of reference and cultural background
Individualistic vs. collectivist - low context vs. high contex
Practical
Blind Style
29. All intentional and unintentional messages that are not written - spoken - or sounded.
Petroglyphs show pictures and pictograms tell stories.
Facial expressions
Non-verbal communication
Closed - blind - hidden - open
30. Clarify meanings and sustaining conversation.
Expectations - teamwork - trust
Dealing with Semantic Barrier
Immediacy Behaviors
Emblem
31. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Informal
Hidden Style
Sensing
Verbal Communication
32. Difference between petroglyphs and pictograms.
Intimate - personal - social - public
Cave Paintings
High Context
Petroglyphs show pictures and pictograms tell stories.
33. 12 feet +: Generally only for "speaker-listener" situations.
Visual Communication
Affective Conflict
Public Distance
Pictograms
34. Overcome them and keep them in check.
Monochromatic View
Dealing with Personal barriers
Eye contact
Visual Communication
35. Time is a tool to be used in building/maintaining relationships.
Responding
Frame of reference and cultural background
Ideograms
Polychromatic View
36. Views of time.
Monochromatic and Polychromatic
Responding
Physical - Personal - Semantic - Gender
Justice
37. Decide which parts of the message are worth remembering.
Dealing with Personal barriers
Remembering
Dealing with Semantic Barrier
Illustrators
38. Trust is weak - members feel awkward and it becomes personal.
Communication
Polychromatic View
Affective Conflict
Cave Paintings
39. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Sensing - interpreting - evaluating - responding - remembering.
Speech
Practical
Writing
40. Create the greatest good for the greatest amount of people
Communication
Utilitarian
Formal
Dealing with Personal barriers
41. 4 styles of communication
Closed - blind - hidden - open
Traditional - human relations - human resources - systems/contingency - transformational
Sensing
Dealing with Personal barriers
42. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Unethical traps
Emblem - illustrators - regulators - adaptors
Interpreting
Writing
43. Increase our understanding and relate to the other sex differently.
Communication
Dealing with Gender Barrier
Communication Style
High Context
44. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Petroglyphs
Individualistic
Writing
Compromising
45. Touching- 18 inches: private use.
Individualistic vs. collectivist - low context vs. high contex
Ideograms
Petroglyphs
Intimate Space
46. 2 types of cultural differences
Individualistic vs. collectivist - low context vs. high contex
Facial expressions
Technical - formal - informal
Frame of reference and cultural background
47. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Collaborating
Pictograms
Cave Paintings
Active Listening
48. 18 inches- 4 feet: close friends/colleagues.
Hearing
Personal Space
Cognitive Conflict
Immediacy Behaviors
49. Rules are stated and known - but not the reasons.
Technical - formal - informal
Formal
Dealing with Physical barriers
Monochromatic and Polychromatic
50. Most common conflict resolution for hidden style communicators.
Eye contact
70% of all communication
Informal
Accommodating