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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Easy to communicate to society because the typical person would find them acceptable.
Practical
Sensing
Affective Conflict
Communication
2. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Hidden Style
Accommodating
Communication Style
Intimate Space
3. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Verbal Communication
Active Listening
Remembering
Hearing
4. Difference between petroglyphs and pictograms.
Unethical traps
Closed Style
Petroglyphs show pictures and pictograms tell stories.
Practical
5. Most common conflict resolution for closed style communicators.
Feedback and disclosure
Individualistic vs. collectivist - low context vs. high contex
Avoiding
Closed Style
6. Views of time.
Low Context
Monochromatic and Polychromatic
Adaptors
Immediacy Behaviors
7. Types of communication
Utilitarian
Dealing with Personal barriers
verbal - vocal - visual
Blind Style
8. Written or spoken word
Traditional - human relations - human resources - systems/contingency - transformational
Physical Enviroment
Responding
Verbal Communication
9. 18 inches- 4 feet: close friends/colleagues.
Compromising
Frame of reference and cultural background
Personal Space
Ambiguous Words
10. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Cave Paintings
Collectivist
verbal - vocal - visual
Unethical traps
11. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Active Listening
Hand gestures - posture - clothing - time - etc.
Pictograms
Physical - Personal - Semantic - Gender
12. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Formal
Cave Paintings
Dealing with Gender Barrier
Blind Style
13. Steps in Communication
Listening
Stimulus - motivation - encoding - code - decoding - feedback
Polychromatic View
Cognitive and Affective
14. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Unethical traps
Monochromatic View
Communication Ethics
Illustrators
15. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Informal
Eye contact
Collectivist
Active Listening
16. Ethical Rules
Accommodating
Collectivist
Low Context
Utilitarian - moral rights - justice - practical
17. 2 types of cultural differences
Adaptors
Formal
Individualistic vs. collectivist - low context vs. high contex
Closed - blind - hidden - open
18. 4 styles of communication
Hearing
Social Distance
Unethical traps
Closed - blind - hidden - open
19. Depends on the receiver; context matters.
Writing
High Context
Closed Style
Communication Ethics
20. Non-verbal signals
Writing
Communication
Hand gestures - posture - clothing - time - etc.
Hearing
21. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Monochromatic and Polychromatic
Dealing with Personal barriers
Eye contact
Informal
22. Time is a resource to be rationed and controlled.
Unethical traps
Eye contact
Physical - Personal - Semantic - Gender
Monochromatic View
23. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Communication Ethics
Visual Communication
Speech
Sensing
24. Types of conflict.
Cognitive and Affective
Informal
Cave Paintings
Regulators
25. Most common conflict resolution for hidden style communicators.
Compromising
verbal - vocal - visual
Interpreting
Accommodating
26. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Vocal Communication
Hidden Style
Communication Ethics
70% of all communication
27. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Monochromatic View
Moral Rights
Closed Style
Social Distance
28. Self-control and focus on the message.
Evaluating
Dealing with Physical barriers
Cognitive and Affective
Petroglyphs
29. Four barriers that keep us from listening.
Visual Communication
Sensing - interpreting - evaluating - responding - remembering.
Physical - Personal - Semantic - Gender
Frame of reference and cultural background
30. Create the greatest good for the greatest amount of people
Writing
Ideograms
Utilitarian
Emblem
31. Time is a tool to be used in building/maintaining relationships.
Practical
Polychromatic View
Intimate - personal - social - public
Illustrators
32. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Open Style
Accommodating
Immediacy Behaviors
Low Context
33. Protect people's fundamental or inalienable rights. (the golden rule)
Moral Rights
Pictograms
Formal
Individualistic
34. Lengths of personal space.
Intimate - personal - social - public
Cognitive Conflict
Stimulus - motivation - encoding - code - decoding - feedback
Facial expressions
35. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Collectivist
Verbal Communication
Telecommunication
Utilitarian
36. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Cognitive Conflict
Writing
High Context
Informal
37. Rules and reasons for communication - known and easily stated.
Eye contact
Emblem
Technical
Active Listening
38. Your communication style is based on these two things.
Feedback and disclosure
Speech
Responding
Public Distance
39. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Hidden Style
Regulators
Non-verbal communication
Petroglyphs
40. Actions - gestures - appearance - etc.
Non-verbal communication
Dealing with Physical barriers
Visual Communication
Hand gestures - posture - clothing - time - etc.
41. Necessity - relativity - rationalization - self-deception - end goal - greed
Listening
Unethical traps
Cognitive and Affective
Communication
42. People usually believe what they see over what they hear.
Ambiguous Words
Illustrators
Visual Communication
Public Distance
43. Intentional or unintentional movements/gestures that control the flow of conversation.
Hidden Style
Utilitarian - moral rights - justice - practical
Regulators
Hand gestures - posture - clothing - time - etc.
44. 2nd choice conflict resolution for all types of communicators.
Technical
Visual Communication
Compromising
Individualistic vs. collectivist - low context vs. high contex
45. Increase our understanding and relate to the other sex differently.
Dealing with Gender Barrier
Dealing with Physical barriers
Vocal Communication
Emblem - illustrators - regulators - adaptors
46. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Communication
Personal Space
Writing
Verbal Communication
47. Clarify meanings and sustaining conversation.
Cognitive and Affective
Non-verbal communication
Dealing with Semantic Barrier
Moral Rights
48. Understanding listening stages
Technical - formal - informal
Sensing - interpreting - evaluating - responding - remembering.
Open Style
Blind Style
49. Different behaviors which increase closeness - familiarity - and relationship.
Immediacy Behaviors
Monochromatic View
Individualistic vs. collectivist - low context vs. high contex
Petroglyphs show pictures and pictograms tell stories.
50. The act of receiving information through the ears.
Emblem - illustrators - regulators - adaptors
Cognitive and Affective
Hearing
Collaborating