Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Tone of voice






2. Assign meaning to the message (internalize)






3. Actions - gestures - appearance - etc.






4. Intentional movements/gestures with a specific meaning.






5. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






6. Universal - cross cultural non-verbal communication.






7. Necessity - relativity - rationalization - self-deception - end goal - greed






8. 2nd choice conflict resolution for all types of communicators.






9. Ethical Rules






10. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






11. Most common conflict resolution for closed style communicators.






12. Easy to communicate to society because the typical person would find them acceptable.






13. Your communication style is based on these two things.






14. Time is a tool to be used in building/maintaining relationships.






15. Different behaviors which increase closeness - familiarity - and relationship.






16. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






17. Views of time.






18. Intentional movements/gestures that add to or clarify verbal meaning.






19. Create the greatest good for the greatest amount of people






20. Types of conflict.






21. Habitual movements/gestures used in times of stress.






22. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






23. Non-verbal signals






24. Decide which parts of the message are worth remembering.






25. Self-control and focus on the message.






26. Non-verbal communication






27. Overcome them and keep them in check.






28. Types of frame of reference.






29. Major models of communication






30. Written or spoken word






31. Four barriers that keep us from listening.






32. Depends on the sender; words matter.






33. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






34. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






35. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






36. Based on ideas - objective. Ideas are separate than the person.






37. Trust is weak - members feel awkward and it becomes personal.






38. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






39. All intentional and unintentional messages that are not written - spoken - or sounded.






40. 18 inches- 4 feet: close friends/colleagues.






41. Ways to maintain effective relationships.






42. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






43. 12 feet +: Generally only for "speaker-listener" situations.






44. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






45. Touching- 18 inches: private use.






46. Illustrations which represent a more abstract idea/concept.






47. Increase our understanding and relate to the other sex differently.






48. Most common conflict resolution for blind style communicators.






49. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






50. Non-verbal communication is based on what two elements?