Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rules and reasons for communication - known and easily stated.






2. People usually believe what they see over what they hear.






3. Most common conflict resolution for closed style communicators.






4. 2nd choice conflict resolution for all types of communicators.






5. Touching- 18 inches: private use.






6. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






7. Based on ideas - objective. Ideas are separate than the person.






8. Major models of communication






9. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






10. Types of frame of reference.






11. 2 types of cultural differences






12. Four barriers that keep us from listening.






13. Ways to maintain effective relationships.






14. Your communication style is based on these two things.






15. Most common conflict resolution for hidden style communicators.






16. The process of internalizing and heeding information.






17. Intentional movements/gestures that add to or clarify verbal meaning.






18. Provide fair and equal treatment for all individuals and groups involved.






19. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






20. Self-control and focus on the message.






21. Increase our understanding and relate to the other sex differently.






22. Movements/gestures that vary between cultures more than eye contact.






23. All intentional and unintentional messages that are not written - spoken - or sounded.






24. 12 feet +: Generally only for "speaker-listener" situations.






25. Necessity - relativity - rationalization - self-deception - end goal - greed






26. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






27. 4 styles of communication






28. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






29. Written or spoken word






30. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






31. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






32. Universal - cross cultural non-verbal communication.






33. The act of receiving information through the ears.






34. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






35. Time is a resource to be rationed and controlled.






36. Choosing which stimulus to focus on (intake)






37. Habitual movements/gestures used in times of stress.






38. Culture found in the west.






39. 18 inches- 4 feet: close friends/colleagues.






40. Intentional or unintentional movements/gestures that control the flow of conversation.






41. Non-verbal communication






42. Different behaviors which increase closeness - familiarity - and relationship.






43. Tone of voice






44. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






45. Actions - gestures - appearance - etc.






46. Illustrations which represent a more abstract idea/concept.






47. Types of conflict.






48. Decide which parts of the message are worth remembering.






49. Culture found in the east.






50. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.