Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Self-control and focus on the message.






2. Actions - gestures - appearance - etc.






3. Time is a resource to be rationed and controlled.






4. Culture found in the west.






5. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






6. Types of conflict.






7. Intentional or unintentional movements/gestures that control the flow of conversation.






8. Choosing which stimulus to focus on (intake)






9. Types of frame of reference.






10. All intentional and unintentional messages that are not written - spoken - or sounded.






11. Most common conflict resolution for blind style communicators.






12. Ethical Rules






13. Lengths of personal space.






14. Non-verbal communication is based on what two elements?






15. Views of time.






16. Depends on the receiver; context matters.






17. Rules are stated and known - but not the reasons.






18. Non-verbal communication






19. Overcome them and keep them in check.






20. 2nd choice conflict resolution for all types of communicators.






21. Written or spoken word






22. Time is a tool to be used in building/maintaining relationships.






23. Assign meaning to the message (internalize)






24. 4 styles of communication






25. Understanding listening stages






26. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






27. Different behaviors which increase closeness - familiarity - and relationship.






28. Tone of voice






29. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






30. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






31. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






32. Clarify meanings and sustaining conversation.






33. Increase our understanding and relate to the other sex differently.






34. Create the greatest good for the greatest amount of people






35. People usually believe what they see over what they hear.






36. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






37. Illustrations which represent a more abstract idea/concept.






38. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






39. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






40. Types of communication






41. 2 types of cultural differences






42. Four barriers that keep us from listening.






43. Develop your own opinion about the message (process)






44. 18 inches- 4 feet: close friends/colleagues.






45. Difference between petroglyphs and pictograms.






46. The process of internalizing and heeding information.






47. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






48. Easy to communicate to society because the typical person would find them acceptable.






49. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






50. Necessity - relativity - rationalization - self-deception - end goal - greed