Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






2. Intentional movements/gestures that add to or clarify verbal meaning.






3. Time is a tool to be used in building/maintaining relationships.






4. Trust is weak - members feel awkward and it becomes personal.






5. Most common conflict resolution for hidden style communicators.






6. Intentional movements/gestures with a specific meaning.






7. 4 styles of communication






8. The process of internalizing and heeding information.






9. Culture found in the west.






10. Choosing which stimulus to focus on (intake)






11. Time is a resource to be rationed and controlled.






12. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






13. Clarify meanings and sustaining conversation.






14. Illustrations which represent a more abstract idea/concept.






15. Non-verbal communication






16. Necessity - relativity - rationalization - self-deception - end goal - greed






17. Four barriers that keep us from listening.






18. Touching- 18 inches: private use.






19. 12 feet +: Generally only for "speaker-listener" situations.






20. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






21. 2nd choice conflict resolution for all types of communicators.






22. Your communication style is based on these two things.






23. Protect people's fundamental or inalienable rights. (the golden rule)






24. Understanding listening stages






25. Most common conflict resolution for open style communicators.






26. Overcome them and keep them in check.






27. Difference between petroglyphs and pictograms.






28. Provide fair and equal treatment for all individuals and groups involved.






29. Universal - cross cultural non-verbal communication.






30. Most common conflict resolution for closed style communicators.






31. Ethical Rules






32. Lengths of personal space.






33. The act of receiving information through the ears.






34. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






35. Ways to maintain effective relationships.






36. Movements/gestures that vary between cultures more than eye contact.






37. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






38. People usually believe what they see over what they hear.






39. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






40. All intentional and unintentional messages that are not written - spoken - or sounded.






41. Steps in Communication






42. 2 types of cultural differences






43. Views of time.






44. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






45. Types of communication






46. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






47. Actions - gestures - appearance - etc.






48. Non-verbal signals






49. Depends on the sender; words matter.






50. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.