Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Intentional movements/gestures with a specific meaning.






2. Habitual movements/gestures used in times of stress.






3. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






4. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






5. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






6. Trust is weak - members feel awkward and it becomes personal.






7. Different behaviors which increase closeness - familiarity - and relationship.






8. Increase our understanding and relate to the other sex differently.






9. Clarify meanings and sustaining conversation.






10. Choosing which stimulus to focus on (intake)






11. Your communication style is based on these two things.






12. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






13. Overcome them and keep them in check.






14. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






15. Self-control and focus on the message.






16. Ways to maintain effective relationships.






17. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






18. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






19. 12 feet +: Generally only for "speaker-listener" situations.






20. Four barriers that keep us from listening.






21. Taking appropriate action on the message (feedback)






22. Touching- 18 inches: private use.






23. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






24. Non-verbal signals






25. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






26. People usually believe what they see over what they hear.






27. Non-verbal communication is based on what two elements?






28. The act of receiving information through the ears.






29. Understanding listening stages






30. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






31. Types of conflict resolution.






32. Types of conflict.






33. Most common conflict resolution for closed style communicators.






34. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






35. 2 types of cultural differences






36. Views of time.






37. 4 styles of communication






38. Major models of communication






39. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






40. Provide fair and equal treatment for all individuals and groups involved.






41. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






42. Protect people's fundamental or inalienable rights. (the golden rule)






43. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






44. Tone of voice






45. Depends on the sender; words matter.






46. Intentional movements/gestures that add to or clarify verbal meaning.






47. 18 inches- 4 feet: close friends/colleagues.






48. Universal - cross cultural non-verbal communication.






49. Most common conflict resolution for open style communicators.






50. Time is a resource to be rationed and controlled.







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


Let me suggest you:

Browse all subjects

Browse all tests

Most popular tests



Major Subjects

Tests & Exams


AP
CLEP
DSST
GRE
SAT
GMAT

Browse all subjects

Browse all tests

Most popular tests