Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Four barriers that keep us from listening.






2. Types of conflict.






3. Culture found in the east.






4. Intentional or unintentional movements/gestures that control the flow of conversation.






5. Time is a resource to be rationed and controlled.






6. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






7. Depends on the receiver; context matters.






8. Understanding listening stages






9. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






10. Intentional movements/gestures with a specific meaning.






11. Rules are stated and known - but not the reasons.






12. Most common conflict resolution for blind style communicators.






13. Views of time.






14. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






15. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






16. Based on ideas - objective. Ideas are separate than the person.






17. Illustrations which represent a more abstract idea/concept.






18. People usually believe what they see over what they hear.






19. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






20. Trust is weak - members feel awkward and it becomes personal.






21. Universal - cross cultural non-verbal communication.






22. Clarify meanings and sustaining conversation.






23. Written or spoken word






24. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






25. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






26. 2 types of cultural differences






27. The act of receiving information through the ears.






28. Decide which parts of the message are worth remembering.






29. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






30. 18 inches- 4 feet: close friends/colleagues.






31. 2nd choice conflict resolution for all types of communicators.






32. The process of internalizing and heeding information.






33. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






34. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






35. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






36. Movements/gestures that vary between cultures more than eye contact.






37. 12 feet +: Generally only for "speaker-listener" situations.






38. Intentional movements/gestures that add to or clarify verbal meaning.






39. Non-verbal communication






40. Difference between petroglyphs and pictograms.






41. Protect people's fundamental or inalienable rights. (the golden rule)






42. Most common conflict resolution for closed style communicators.






43. Touching- 18 inches: private use.






44. Your communication style is based on these two things.






45. Ethical Rules






46. Most common conflict resolution for hidden style communicators.






47. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






48. Develop your own opinion about the message (process)






49. Non-verbal communication is based on what two elements?






50. Taking appropriate action on the message (feedback)