Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






2. Habitual movements/gestures used in times of stress.






3. Culture found in the west.






4. Non-verbal communication






5. All intentional and unintentional messages that are not written - spoken - or sounded.






6. Rules are stated and known - but not the reasons.






7. Depends on the receiver; context matters.






8. Steps in Communication






9. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






10. Intentional movements/gestures that add to or clarify verbal meaning.






11. Ethical Rules






12. Four barriers that keep us from listening.






13. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






14. Written or spoken word






15. Non-verbal signals






16. 4 styles of communication






17. Types of frame of reference.






18. Decide which parts of the message are worth remembering.






19. Assign meaning to the message (internalize)






20. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






21. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






22. Depends on the sender; words matter.






23. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






24. Tone of voice






25. Time is a tool to be used in building/maintaining relationships.






26. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






27. Create the greatest good for the greatest amount of people






28. 18 inches- 4 feet: close friends/colleagues.






29. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






30. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






31. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






32. Actions - gestures - appearance - etc.






33. Non-verbal communication is based on what two elements?






34. Lengths of personal space.






35. Ways to maintain effective relationships.






36. Most common conflict resolution for closed style communicators.






37. Major models of communication






38. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






39. Most common conflict resolution for open style communicators.






40. Different behaviors which increase closeness - familiarity - and relationship.






41. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






42. Taking appropriate action on the message (feedback)






43. Universal - cross cultural non-verbal communication.






44. Trust is weak - members feel awkward and it becomes personal.






45. Develop your own opinion about the message (process)






46. Understanding listening stages






47. Rules and reasons for communication - known and easily stated.






48. Most common conflict resolution for blind style communicators.






49. Types of conflict resolution.






50. Time is a resource to be rationed and controlled.