Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Most common conflict resolution for hidden style communicators.






2. Provide fair and equal treatment for all individuals and groups involved.






3. Understanding listening stages






4. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






5. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






6. Taking appropriate action on the message (feedback)






7. Culture found in the west.






8. Time is a resource to be rationed and controlled.






9. Difference between petroglyphs and pictograms.






10. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






11. Choosing which stimulus to focus on (intake)






12. Most common conflict resolution for closed style communicators.






13. Most common conflict resolution for blind style communicators.






14. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






15. Different behaviors which increase closeness - familiarity - and relationship.






16. Intentional movements/gestures with a specific meaning.






17. Types of conflict.






18. Tone of voice






19. Types of conflict resolution.






20. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






21. Steps in Communication






22. 18 inches- 4 feet: close friends/colleagues.






23. Lengths of personal space.






24. 2 types of cultural differences






25. Movements/gestures that vary between cultures more than eye contact.






26. Types of communication






27. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






28. Habitual movements/gestures used in times of stress.






29. Ways to maintain effective relationships.






30. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






31. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






32. Self-control and focus on the message.






33. Assign meaning to the message (internalize)






34. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






35. Touching- 18 inches: private use.






36. Non-verbal communication is based on what two elements?






37. Decide which parts of the message are worth remembering.






38. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






39. The act of receiving information through the ears.






40. Four barriers that keep us from listening.






41. Create the greatest good for the greatest amount of people






42. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






43. Protect people's fundamental or inalienable rights. (the golden rule)






44. Depends on the receiver; context matters.






45. Rules are stated and known - but not the reasons.






46. 12 feet +: Generally only for "speaker-listener" situations.






47. Easy to communicate to society because the typical person would find them acceptable.






48. Rules and reasons for communication - known and easily stated.






49. Overcome them and keep them in check.






50. 4 styles of communication