Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Overcome them and keep them in check.






2. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






3. Types of conflict resolution.






4. All intentional and unintentional messages that are not written - spoken - or sounded.






5. Non-verbal communication






6. Non-verbal communication is based on what two elements?






7. Most common conflict resolution for open style communicators.






8. Culture found in the west.






9. Major models of communication






10. Movements/gestures that vary between cultures more than eye contact.






11. Necessity - relativity - rationalization - self-deception - end goal - greed






12. Choosing which stimulus to focus on (intake)






13. Views of time.






14. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






15. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






16. The act of receiving information through the ears.






17. Depends on the sender; words matter.






18. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






19. Develop your own opinion about the message (process)






20. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






21. Illustrations which represent a more abstract idea/concept.






22. Self-control and focus on the message.






23. Increase our understanding and relate to the other sex differently.






24. 2 types of cultural differences






25. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






26. Assign meaning to the message (internalize)






27. 4 styles of communication






28. 18 inches- 4 feet: close friends/colleagues.






29. Four barriers that keep us from listening.






30. Decide which parts of the message are worth remembering.






31. Most common conflict resolution for blind style communicators.






32. Types of frame of reference.






33. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






34. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






35. Tone of voice






36. Clarify meanings and sustaining conversation.






37. 12 feet +: Generally only for "speaker-listener" situations.






38. Intentional or unintentional movements/gestures that control the flow of conversation.






39. Create the greatest good for the greatest amount of people






40. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






41. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






42. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






43. Most common conflict resolution for closed style communicators.






44. Trust is weak - members feel awkward and it becomes personal.






45. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






46. Your communication style is based on these two things.






47. The process of internalizing and heeding information.






48. Types of communication






49. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






50. Difference between petroglyphs and pictograms.