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Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Movements/gestures that vary between cultures more than eye contact.
Dealing with Gender Barrier
Emblem - illustrators - regulators - adaptors
Stimulus - motivation - encoding - code - decoding - feedback
Telecommunication
2. Choosing which stimulus to focus on (intake)
Vocal Communication
Blind Style
Sensing
Responding
3. Create the greatest good for the greatest amount of people
Listening
Utilitarian
Non-verbal communication
Cave Paintings
4. Rules and reasons for communication - known and easily stated.
Cave Paintings
Technical
Pictograms
Dealing with Personal barriers
5. Increase our understanding and relate to the other sex differently.
Physical Enviroment
Feedback and disclosure
Dealing with Gender Barrier
Utilitarian
6. Based on ideas - objective. Ideas are separate than the person.
Cognitive Conflict
Ideograms
Social Distance
Evaluating
7. Types of communication
Communication
verbal - vocal - visual
Verbal Communication
Low Context
8. Four barriers that keep us from listening.
Ambiguous Words
Physical - Personal - Semantic - Gender
Utilitarian
Dealing with Gender Barrier
9. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Social Distance
70% of all communication
Telecommunication
Open Style
10. Touching- 18 inches: private use.
Competing
Responding
Intimate Space
Social Distance
11. Trust is weak - members feel awkward and it becomes personal.
Dealing with Physical barriers
Affective Conflict
Listening
Physical - Personal - Semantic - Gender
12. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Pictograms
Physical Enviroment
Individualistic vs. collectivist - low context vs. high contex
Vocal Communication
13. Most common conflict resolution for closed style communicators.
Avoiding
Informal
Low Context
Closed - blind - hidden - open
14. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Frame of reference and cultural background
Communication Style
verbal - vocal - visual
Feedback and disclosure
15. Time is a tool to be used in building/maintaining relationships.
Communication Style
Blind Style
Intimate Space
Polychromatic View
16. Non-verbal signals
Active Listening
Hand gestures - posture - clothing - time - etc.
Remembering
Interpreting
17. Intentional movements/gestures that add to or clarify verbal meaning.
Ambiguous Words
Cave Paintings
Sensing - interpreting - evaluating - responding - remembering.
Illustrators
18. Tone of voice
Vocal Communication
Collectivist
Technical
Cave Paintings
19. Protect people's fundamental or inalienable rights. (the golden rule)
Verbal Communication
Physical - Personal - Semantic - Gender
Technical - formal - informal
Moral Rights
20. Ways to maintain effective relationships.
Communication Style
Expectations - teamwork - trust
Unethical traps
Moral Rights
21. Difference between petroglyphs and pictograms.
Speech
Intimate - personal - social - public
Petroglyphs show pictures and pictograms tell stories.
Utilitarian - moral rights - justice - practical
22. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Accommodating
Petroglyphs
Writing
Hidden Style
23. Depends on the sender; words matter.
Low Context
Compromising
Writing
High Context
24. Universal - cross cultural non-verbal communication.
Facial expressions
Public Distance
Evaluating
Visual Communication
25. Intentional movements/gestures with a specific meaning.
Hand gestures - posture - clothing - time - etc.
Traditional - human relations - human resources - systems/contingency - transformational
Personal Space
Emblem
26. Necessity - relativity - rationalization - self-deception - end goal - greed
Emblem
Justice
Public Distance
Unethical traps
27. Depends on the receiver; context matters.
Non-verbal communication
High Context
Technical
Hearing
28. Types of conflict resolution.
Remembering
Illustrators
Closed - blind - hidden - open
Avoiding - accommodating - compromising - competing - collaborating.
29. Culture found in the east.
Remembering
Collectivist
Affective Conflict
Hearing
30. Major models of communication
Traditional - human relations - human resources - systems/contingency - transformational
Blind Style
Stimulus - motivation - encoding - code - decoding - feedback
Sensing
31. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Emblem
Dealing with Gender Barrier
Formal
Communication Ethics
32. Most common conflict resolution for open style communicators.
Monochromatic View
Petroglyphs
Dealing with Gender Barrier
Collaborating
33. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Collectivist
Affective Conflict
Informal
Technical - formal - informal
34. Views of time.
Physical Enviroment
Evaluating
Monochromatic and Polychromatic
Non-verbal communication
35. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Immediacy Behaviors
verbal - vocal - visual
Individualistic
Active Listening
36. Culture found in the west.
Interpreting
Individualistic
Collectivist
Communication Style
37. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Interpreting
Avoiding - accommodating - compromising - competing - collaborating.
Utilitarian - moral rights - justice - practical
Petroglyphs
38. Self-control and focus on the message.
Sensing
Ideograms
Dealing with Physical barriers
Non-verbal communication
39. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
High Context
Dealing with Personal barriers
Petroglyphs
Blind Style
40. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Technical
Monochromatic View
Sensing - interpreting - evaluating - responding - remembering.
Closed Style
41. Rules are stated and known - but not the reasons.
Sensing - interpreting - evaluating - responding - remembering.
Individualistic vs. collectivist - low context vs. high contex
Formal
Evaluating
42. Habitual movements/gestures used in times of stress.
Low Context
Adaptors
Affective Conflict
Ambiguous Words
43. Non-verbal communication
Verbal Communication
Feedback and disclosure
Communication
70% of all communication
44. Lengths of personal space.
Petroglyphs
Avoiding - accommodating - compromising - competing - collaborating.
Intimate - personal - social - public
Listening
45. Assign meaning to the message (internalize)
Interpreting
Social Distance
Dealing with Personal barriers
Cognitive and Affective
46. Types of frame of reference.
Technical - formal - informal
Immediacy Behaviors
Responding
Accommodating
47. Taking appropriate action on the message (feedback)
Closed Style
Responding
Public Distance
Evaluating
48. Your communication style is based on these two things.
Utilitarian
Feedback and disclosure
Traditional - human relations - human resources - systems/contingency - transformational
Active Listening
49. Clarify meanings and sustaining conversation.
Polychromatic View
Technical - formal - informal
Sensing - interpreting - evaluating - responding - remembering.
Dealing with Semantic Barrier
50. Most common conflict resolution for blind style communicators.
Social Distance
Competing
Traditional - human relations - human resources - systems/contingency - transformational
Avoiding - accommodating - compromising - competing - collaborating.
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