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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Intentional movements/gestures that add to or clarify verbal meaning.
High Context
Utilitarian
Vocal Communication
Illustrators
2. All intentional and unintentional messages that are not written - spoken - or sounded.
Petroglyphs show pictures and pictograms tell stories.
Dealing with Personal barriers
Non-verbal communication
Cave Paintings
3. Depends on the receiver; context matters.
High Context
Communication
Stimulus - motivation - encoding - code - decoding - feedback
70% of all communication
4. Intentional movements/gestures with a specific meaning.
Intimate - personal - social - public
Communication Style
Emblem
Monochromatic View
5. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Practical
Hidden Style
Feedback and disclosure
Immediacy Behaviors
6. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Cave Paintings
Stimulus - motivation - encoding - code - decoding - feedback
Sensing
Expectations - teamwork - trust
7. Major models of communication
Individualistic
Telecommunication
Traditional - human relations - human resources - systems/contingency - transformational
Public Distance
8. Based on ideas - objective. Ideas are separate than the person.
Cognitive Conflict
Justice
Writing
Avoiding - accommodating - compromising - competing - collaborating.
9. Culture found in the west.
Individualistic
Dealing with Semantic Barrier
Stimulus - motivation - encoding - code - decoding - feedback
Communication Style
10. Actions - gestures - appearance - etc.
Pictograms
Interpreting
Responding
Visual Communication
11. Rules are stated and known - but not the reasons.
Adaptors
Formal
Utilitarian
Monochromatic and Polychromatic
12. Non-verbal communication
Technical - formal - informal
Facial expressions
70% of all communication
Low Context
13. People usually believe what they see over what they hear.
Ambiguous Words
Social Distance
Emblem
Visual Communication
14. 18 inches- 4 feet: close friends/colleagues.
Justice
Evaluating
Personal Space
Illustrators
15. Decide which parts of the message are worth remembering.
Traditional - human relations - human resources - systems/contingency - transformational
Non-verbal communication
Remembering
70% of all communication
16. Protect people's fundamental or inalienable rights. (the golden rule)
Visual Communication
Moral Rights
Communication Ethics
Avoiding - accommodating - compromising - competing - collaborating.
17. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Writing
Practical
Regulators
Open Style
18. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Unethical traps
Open Style
Public Distance
Hand gestures - posture - clothing - time - etc.
19. Written or spoken word
Moral Rights
Verbal Communication
Vocal Communication
Communication Style
20. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Physical Enviroment
Polychromatic View
Closed Style
Eye contact
21. Culture found in the east.
Physical Enviroment
Collectivist
Collaborating
Responding
22. Four barriers that keep us from listening.
Individualistic
Blind Style
Physical - Personal - Semantic - Gender
Physical Enviroment
23. Time is a resource to be rationed and controlled.
Hidden Style
Social Distance
Monochromatic View
Verbal Communication
24. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Dealing with Gender Barrier
Cognitive and Affective
Speech
Dealing with Physical barriers
25. Taking appropriate action on the message (feedback)
Informal
Avoiding
Dealing with Semantic Barrier
Responding
26. 4 styles of communication
Closed - blind - hidden - open
Adaptors
Eye contact
Illustrators
27. Types of frame of reference.
Technical - formal - informal
Vocal Communication
Hidden Style
Cave Paintings
28. 2nd choice conflict resolution for all types of communicators.
Individualistic
Compromising
Intimate - personal - social - public
Emblem - illustrators - regulators - adaptors
29. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Eye contact
Intimate Space
Facial expressions
Regulators
30. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Blind Style
Monochromatic View
Low Context
Petroglyphs
31. Types of communication
High Context
verbal - vocal - visual
Non-verbal communication
Cognitive and Affective
32. Lengths of personal space.
Technical
Intimate - personal - social - public
Dealing with Gender Barrier
Feedback and disclosure
33. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Communication
Dealing with Physical barriers
Technical
Competing
34. Habitual movements/gestures used in times of stress.
Informal
Physical Enviroment
Adaptors
Pictograms
35. Rules and reasons for communication - known and easily stated.
Dealing with Semantic Barrier
Emblem - illustrators - regulators - adaptors
70% of all communication
Technical
36. Movements/gestures that vary between cultures more than eye contact.
Personal Space
Utilitarian - moral rights - justice - practical
Emblem - illustrators - regulators - adaptors
Regulators
37. Ethical Rules
Traditional - human relations - human resources - systems/contingency - transformational
Speech
Adaptors
Utilitarian - moral rights - justice - practical
38. Types of conflict resolution.
Closed - blind - hidden - open
Avoiding - accommodating - compromising - competing - collaborating.
Evaluating
Collectivist
39. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Evaluating
Sensing
Pictograms
Utilitarian - moral rights - justice - practical
40. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Pictograms
Monochromatic and Polychromatic
Telecommunication
Informal
41. Choosing which stimulus to focus on (intake)
Petroglyphs show pictures and pictograms tell stories.
Sensing
Eye contact
Dealing with Personal barriers
42. Provide fair and equal treatment for all individuals and groups involved.
Stimulus - motivation - encoding - code - decoding - feedback
Justice
Technical - formal - informal
70% of all communication
43. The act of receiving information through the ears.
Traditional - human relations - human resources - systems/contingency - transformational
Expectations - teamwork - trust
Compromising
Hearing
44. Understanding listening stages
Interpreting
Sensing - interpreting - evaluating - responding - remembering.
Facial expressions
Hand gestures - posture - clothing - time - etc.
45. Necessity - relativity - rationalization - self-deception - end goal - greed
Polychromatic View
Responding
Unethical traps
Open Style
46. Create the greatest good for the greatest amount of people
High Context
Utilitarian
Justice
Active Listening
47. Most common conflict resolution for open style communicators.
Polychromatic View
Sensing
Intimate - personal - social - public
Collaborating
48. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Individualistic
Stimulus - motivation - encoding - code - decoding - feedback
Telecommunication
Facial expressions
49. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Vocal Communication
Public Distance
Petroglyphs
Ideograms
50. Self-control and focus on the message.
Closed Style
Dealing with Physical barriers
Communication
Traditional - human relations - human resources - systems/contingency - transformational