Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Major models of communication






2. The act of receiving information through the ears.






3. 12 feet +: Generally only for "speaker-listener" situations.






4. Most common conflict resolution for open style communicators.






5. 4 styles of communication






6. Non-verbal communication






7. Types of communication






8. Actions - gestures - appearance - etc.






9. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






10. People usually believe what they see over what they hear.






11. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






12. Culture found in the east.






13. Your communication style is based on these two things.






14. Easy to communicate to society because the typical person would find them acceptable.






15. 2nd choice conflict resolution for all types of communicators.






16. Assign meaning to the message (internalize)






17. Time is a tool to be used in building/maintaining relationships.






18. Universal - cross cultural non-verbal communication.






19. Types of conflict resolution.






20. Intentional or unintentional movements/gestures that control the flow of conversation.






21. Develop your own opinion about the message (process)






22. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






23. Intentional movements/gestures that add to or clarify verbal meaning.






24. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






25. Most common conflict resolution for hidden style communicators.






26. Non-verbal communication is based on what two elements?






27. Types of conflict.






28. Ethical Rules






29. Lengths of personal space.






30. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






31. Illustrations which represent a more abstract idea/concept.






32. Written or spoken word






33. All intentional and unintentional messages that are not written - spoken - or sounded.






34. Habitual movements/gestures used in times of stress.






35. Understanding listening stages






36. Intentional movements/gestures with a specific meaning.






37. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






38. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






39. Types of frame of reference.






40. Self-control and focus on the message.






41. Rules are stated and known - but not the reasons.






42. Ways to maintain effective relationships.






43. Based on ideas - objective. Ideas are separate than the person.






44. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






45. Trust is weak - members feel awkward and it becomes personal.






46. Depends on the sender; words matter.






47. Rules and reasons for communication - known and easily stated.






48. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






49. Decide which parts of the message are worth remembering.






50. Most common conflict resolution for closed style communicators.