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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Non-verbal communication is based on what two elements?
Cave Paintings
Closed Style
Feedback and disclosure
Frame of reference and cultural background
2. Types of conflict.
Polychromatic View
Cognitive and Affective
Affective Conflict
Interpreting
3. Types of frame of reference.
Technical - formal - informal
Expectations - teamwork - trust
Responding
Petroglyphs
4. Clarify meanings and sustaining conversation.
Evaluating
Formal
verbal - vocal - visual
Dealing with Semantic Barrier
5. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Technical
Hidden Style
Moral Rights
Petroglyphs
6. Universal - cross cultural non-verbal communication.
Facial expressions
Sensing
Physical - Personal - Semantic - Gender
Moral Rights
7. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Justice
Hidden Style
Collaborating
Telecommunication
8. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Speech
Communication Style
Eye contact
Blind Style
9. Understanding listening stages
Sensing - interpreting - evaluating - responding - remembering.
Justice
Writing
Dealing with Physical barriers
10. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Remembering
Petroglyphs show pictures and pictograms tell stories.
Closed - blind - hidden - open
Informal
11. 12 feet +: Generally only for "speaker-listener" situations.
Dealing with Gender Barrier
Public Distance
Avoiding - accommodating - compromising - competing - collaborating.
Petroglyphs
12. Habitual movements/gestures used in times of stress.
Adaptors
Individualistic
Illustrators
Ambiguous Words
13. Easy to communicate to society because the typical person would find them acceptable.
Expectations - teamwork - trust
Practical
Intimate - personal - social - public
Collectivist
14. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Utilitarian - moral rights - justice - practical
Communication
Closed Style
Justice
15. Rules and reasons for communication - known and easily stated.
Telecommunication
Technical
Traditional - human relations - human resources - systems/contingency - transformational
Writing
16. Movements/gestures that vary between cultures more than eye contact.
Petroglyphs
Adaptors
Moral Rights
Emblem - illustrators - regulators - adaptors
17. All intentional and unintentional messages that are not written - spoken - or sounded.
Hand gestures - posture - clothing - time - etc.
Social Distance
Non-verbal communication
Writing
18. Increase our understanding and relate to the other sex differently.
Collaborating
Evaluating
Dealing with Gender Barrier
Expectations - teamwork - trust
19. Intentional or unintentional movements/gestures that control the flow of conversation.
Telecommunication
Hearing
Utilitarian
Regulators
20. Ethical Rules
Utilitarian - moral rights - justice - practical
Vocal Communication
Personal Space
Collaborating
21. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Communication Style
Individualistic
Intimate Space
Hidden Style
22. Difference between petroglyphs and pictograms.
High Context
Avoiding - accommodating - compromising - competing - collaborating.
Dealing with Gender Barrier
Petroglyphs show pictures and pictograms tell stories.
23. Assign meaning to the message (internalize)
Expectations - teamwork - trust
Interpreting
Remembering
Collectivist
24. Develop your own opinion about the message (process)
Hand gestures - posture - clothing - time - etc.
Stimulus - motivation - encoding - code - decoding - feedback
Communication Ethics
Evaluating
25. Four barriers that keep us from listening.
Physical - Personal - Semantic - Gender
Moral Rights
Hidden Style
Traditional - human relations - human resources - systems/contingency - transformational
26. Trust is weak - members feel awkward and it becomes personal.
Affective Conflict
Writing
Physical Enviroment
Ideograms
27. Non-verbal communication
Ideograms
Hidden Style
70% of all communication
Frame of reference and cultural background
28. Based on ideas - objective. Ideas are separate than the person.
Regulators
Cognitive Conflict
Public Distance
Social Distance
29. 2nd choice conflict resolution for all types of communicators.
Compromising
Intimate - personal - social - public
Speech
Frame of reference and cultural background
30. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Writing
Collectivist
Communication Ethics
Visual Communication
31. Choosing which stimulus to focus on (intake)
Sensing
Immediacy Behaviors
Utilitarian
Hidden Style
32. Non-verbal signals
Intimate - personal - social - public
Dealing with Personal barriers
Hand gestures - posture - clothing - time - etc.
Monochromatic View
33. Written or spoken word
Affective Conflict
Verbal Communication
Technical
Traditional - human relations - human resources - systems/contingency - transformational
34. Time is a resource to be rationed and controlled.
Responding
Petroglyphs
70% of all communication
Monochromatic View
35. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Dealing with Semantic Barrier
Open Style
Visual Communication
Eye contact
36. Provide fair and equal treatment for all individuals and groups involved.
Speech
Polychromatic View
Justice
Monochromatic View
37. Culture found in the west.
Justice
Collectivist
Communication
Individualistic
38. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Collectivist
Eye contact
Sensing
Closed Style
39. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Telecommunication
Immediacy Behaviors
Communication
Communication Ethics
40. Different behaviors which increase closeness - familiarity - and relationship.
Immediacy Behaviors
Monochromatic and Polychromatic
Responding
Expectations - teamwork - trust
41. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Emblem
Communication Style
Non-verbal communication
Pictograms
42. Views of time.
Dealing with Semantic Barrier
Monochromatic and Polychromatic
verbal - vocal - visual
High Context
43. Depends on the sender; words matter.
Evaluating
Public Distance
Competing
Low Context
44. 4 styles of communication
Telecommunication
Facial expressions
Closed - blind - hidden - open
Adaptors
45. Necessity - relativity - rationalization - self-deception - end goal - greed
Public Distance
Unethical traps
Moral Rights
Intimate Space
46. Actions - gestures - appearance - etc.
Visual Communication
Unethical traps
Communication
Responding
47. Time is a tool to be used in building/maintaining relationships.
Responding
Avoiding
Non-verbal communication
Polychromatic View
48. 2 types of cultural differences
Communication Style
Individualistic vs. collectivist - low context vs. high contex
Affective Conflict
verbal - vocal - visual
49. Major models of communication
Illustrators
Public Distance
Traditional - human relations - human resources - systems/contingency - transformational
Hand gestures - posture - clothing - time - etc.
50. Self-control and focus on the message.
Dealing with Physical barriers
Individualistic vs. collectivist - low context vs. high contex
High Context
Verbal Communication