Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 2nd choice conflict resolution for all types of communicators.






2. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






3. Understanding listening stages






4. Lengths of personal space.






5. Clarify meanings and sustaining conversation.






6. 18 inches- 4 feet: close friends/colleagues.






7. Develop your own opinion about the message (process)






8. Increase our understanding and relate to the other sex differently.






9. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






10. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






11. Intentional movements/gestures that add to or clarify verbal meaning.






12. Types of communication






13. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






14. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






15. Actions - gestures - appearance - etc.






16. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






17. Types of conflict resolution.






18. 4 styles of communication






19. Habitual movements/gestures used in times of stress.






20. Tone of voice






21. Illustrations which represent a more abstract idea/concept.






22. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






23. Most common conflict resolution for closed style communicators.






24. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






25. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






26. Provide fair and equal treatment for all individuals and groups involved.






27. Types of conflict.






28. Intentional or unintentional movements/gestures that control the flow of conversation.






29. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






30. Protect people's fundamental or inalienable rights. (the golden rule)






31. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






32. Difference between petroglyphs and pictograms.






33. All intentional and unintentional messages that are not written - spoken - or sounded.






34. Choosing which stimulus to focus on (intake)






35. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






36. Your communication style is based on these two things.






37. Overcome them and keep them in check.






38. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






39. Intentional movements/gestures with a specific meaning.






40. Create the greatest good for the greatest amount of people






41. Necessity - relativity - rationalization - self-deception - end goal - greed






42. Easy to communicate to society because the typical person would find them acceptable.






43. Views of time.






44. Based on ideas - objective. Ideas are separate than the person.






45. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






46. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






47. Trust is weak - members feel awkward and it becomes personal.






48. Different behaviors which increase closeness - familiarity - and relationship.






49. Types of frame of reference.






50. Rules are stated and known - but not the reasons.