Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Universal - cross cultural non-verbal communication.






2. Time is a resource to be rationed and controlled.






3. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






4. 2nd choice conflict resolution for all types of communicators.






5. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






6. Necessity - relativity - rationalization - self-deception - end goal - greed






7. Difference between petroglyphs and pictograms.






8. Actions - gestures - appearance - etc.






9. Types of communication






10. Decide which parts of the message are worth remembering.






11. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






12. The process of internalizing and heeding information.






13. Increase our understanding and relate to the other sex differently.






14. Choosing which stimulus to focus on (intake)






15. Intentional movements/gestures with a specific meaning.






16. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






17. Create the greatest good for the greatest amount of people






18. Intentional movements/gestures that add to or clarify verbal meaning.






19. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






20. Develop your own opinion about the message (process)






21. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






22. Non-verbal signals






23. Types of conflict resolution.






24. Tone of voice






25. Time is a tool to be used in building/maintaining relationships.






26. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






27. Habitual movements/gestures used in times of stress.






28. Views of time.






29. Lengths of personal space.






30. Depends on the receiver; context matters.






31. Taking appropriate action on the message (feedback)






32. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






33. Types of conflict.






34. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






35. Intentional or unintentional movements/gestures that control the flow of conversation.






36. Culture found in the west.






37. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






38. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






39. Written or spoken word






40. Self-control and focus on the message.






41. Most common conflict resolution for blind style communicators.






42. Illustrations which represent a more abstract idea/concept.






43. Provide fair and equal treatment for all individuals and groups involved.






44. Easy to communicate to society because the typical person would find them acceptable.






45. Assign meaning to the message (internalize)






46. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






47. Your communication style is based on these two things.






48. Most common conflict resolution for closed style communicators.






49. Different behaviors which increase closeness - familiarity - and relationship.






50. Non-verbal communication is based on what two elements?