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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Based on ideas - objective. Ideas are separate than the person.
Expectations - teamwork - trust
Blind Style
Cognitive Conflict
Immediacy Behaviors
2. 18 inches- 4 feet: close friends/colleagues.
Illustrators
Accommodating
Personal Space
Emblem
3. 12 feet +: Generally only for "speaker-listener" situations.
Closed - blind - hidden - open
Blind Style
Formal
Public Distance
4. Major models of communication
Cognitive and Affective
Traditional - human relations - human resources - systems/contingency - transformational
Regulators
Avoiding - accommodating - compromising - competing - collaborating.
5. All intentional and unintentional messages that are not written - spoken - or sounded.
Utilitarian - moral rights - justice - practical
Immediacy Behaviors
Non-verbal communication
Open Style
6. Necessity - relativity - rationalization - self-deception - end goal - greed
Moral Rights
Utilitarian
Unethical traps
Justice
7. Time is a tool to be used in building/maintaining relationships.
Communication Style
Polychromatic View
Utilitarian - moral rights - justice - practical
Illustrators
8. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Emblem
Petroglyphs
Formal
Adaptors
9. Movements/gestures that vary between cultures more than eye contact.
Evaluating
Emblem - illustrators - regulators - adaptors
Facial expressions
Competing
10. Habitual movements/gestures used in times of stress.
Communication Style
Individualistic
Adaptors
Technical
11. Most common conflict resolution for hidden style communicators.
Emblem
Accommodating
Communication Ethics
Physical Enviroment
12. Non-verbal communication
Low Context
Feedback and disclosure
70% of all communication
Unethical traps
13. 2nd choice conflict resolution for all types of communicators.
Telecommunication
Compromising
Emblem
Cave Paintings
14. Most common conflict resolution for closed style communicators.
Avoiding
High Context
Facial expressions
Physical - Personal - Semantic - Gender
15. Non-verbal signals
Interpreting
Visual Communication
Communication
Hand gestures - posture - clothing - time - etc.
16. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Petroglyphs show pictures and pictograms tell stories.
Technical
Listening
Eye contact
17. Views of time.
Cognitive Conflict
Petroglyphs show pictures and pictograms tell stories.
Regulators
Monochromatic and Polychromatic
18. Types of conflict resolution.
Emblem - illustrators - regulators - adaptors
Avoiding - accommodating - compromising - competing - collaborating.
Open Style
Hearing
19. Touching- 18 inches: private use.
Avoiding
Listening
Intimate Space
Open Style
20. Steps in Communication
Monochromatic View
Communication
Stimulus - motivation - encoding - code - decoding - feedback
Closed - blind - hidden - open
21. Most common conflict resolution for open style communicators.
Petroglyphs
Hearing
Collaborating
Cognitive and Affective
22. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Sensing - interpreting - evaluating - responding - remembering.
Individualistic vs. collectivist - low context vs. high contex
Open Style
Expectations - teamwork - trust
23. Intentional or unintentional movements/gestures that control the flow of conversation.
Petroglyphs
Intimate Space
Regulators
Closed - blind - hidden - open
24. The act of receiving information through the ears.
Petroglyphs
Listening
Pictograms
Hearing
25. Tone of voice
Intimate Space
Individualistic vs. collectivist - low context vs. high contex
Sensing - interpreting - evaluating - responding - remembering.
Vocal Communication
26. Most common conflict resolution for blind style communicators.
Open Style
Eye contact
Competing
Physical Enviroment
27. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Closed - blind - hidden - open
Moral Rights
Communication Ethics
Utilitarian
28. Your communication style is based on these two things.
Emblem
Feedback and disclosure
Justice
Traditional - human relations - human resources - systems/contingency - transformational
29. Ethical Rules
Non-verbal communication
Feedback and disclosure
Dealing with Personal barriers
Utilitarian - moral rights - justice - practical
30. Non-verbal communication is based on what two elements?
Intimate - personal - social - public
Closed - blind - hidden - open
Frame of reference and cultural background
Accommodating
31. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Utilitarian - moral rights - justice - practical
Hidden Style
Responding
Social Distance
32. Intentional movements/gestures that add to or clarify verbal meaning.
Accommodating
Illustrators
Communication Ethics
Communication Style
33. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
verbal - vocal - visual
Technical - formal - informal
Collectivist
Informal
34. Overcome them and keep them in check.
Hidden Style
Individualistic vs. collectivist - low context vs. high contex
Dealing with Personal barriers
Sensing - interpreting - evaluating - responding - remembering.
35. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Communication
Cave Paintings
Technical
Facial expressions
36. Ways to maintain effective relationships.
Adaptors
Sensing - interpreting - evaluating - responding - remembering.
Expectations - teamwork - trust
Cognitive Conflict
37. Types of conflict.
Cognitive and Affective
Telecommunication
Competing
Compromising
38. Easy to communicate to society because the typical person would find them acceptable.
Active Listening
Writing
Practical
Stimulus - motivation - encoding - code - decoding - feedback
39. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Blind Style
Accommodating
Facial expressions
Dealing with Personal barriers
40. Depends on the receiver; context matters.
Dealing with Semantic Barrier
High Context
Utilitarian
Sensing - interpreting - evaluating - responding - remembering.
41. Self-control and focus on the message.
Regulators
Dealing with Physical barriers
Ambiguous Words
Feedback and disclosure
42. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Closed Style
Frame of reference and cultural background
Competing
Communication
43. Time is a resource to be rationed and controlled.
Monochromatic View
Avoiding - accommodating - compromising - competing - collaborating.
Blind Style
Stimulus - motivation - encoding - code - decoding - feedback
44. Develop your own opinion about the message (process)
Dealing with Physical barriers
Evaluating
Compromising
Visual Communication
45. Illustrations which represent a more abstract idea/concept.
Hand gestures - posture - clothing - time - etc.
Telecommunication
Ideograms
Technical
46. Depends on the sender; words matter.
Low Context
Individualistic
Verbal Communication
Competing
47. Assign meaning to the message (internalize)
Physical Enviroment
Illustrators
Interpreting
Telecommunication
48. Clarify meanings and sustaining conversation.
Dealing with Semantic Barrier
Hand gestures - posture - clothing - time - etc.
Facial expressions
Physical - Personal - Semantic - Gender
49. Universal - cross cultural non-verbal communication.
Listening
Facial expressions
Verbal Communication
Closed - blind - hidden - open
50. Different behaviors which increase closeness - familiarity - and relationship.
Individualistic
Responding
Dealing with Gender Barrier
Immediacy Behaviors