Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






2. Overcome them and keep them in check.






3. Provide fair and equal treatment for all individuals and groups involved.






4. Rules are stated and known - but not the reasons.






5. Intentional or unintentional movements/gestures that control the flow of conversation.






6. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






7. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






8. Universal - cross cultural non-verbal communication.






9. Actions - gestures - appearance - etc.






10. People usually believe what they see over what they hear.






11. Non-verbal communication is based on what two elements?






12. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






13. Your communication style is based on these two things.






14. All intentional and unintentional messages that are not written - spoken - or sounded.






15. Views of time.






16. Habitual movements/gestures used in times of stress.






17. Types of communication






18. 4 styles of communication






19. Increase our understanding and relate to the other sex differently.






20. Types of frame of reference.






21. Clarify meanings and sustaining conversation.






22. Most common conflict resolution for blind style communicators.






23. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






24. Decide which parts of the message are worth remembering.






25. Self-control and focus on the message.






26. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






27. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






28. Protect people's fundamental or inalienable rights. (the golden rule)






29. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






30. Most common conflict resolution for closed style communicators.






31. 12 feet +: Generally only for "speaker-listener" situations.






32. The process of internalizing and heeding information.






33. Tone of voice






34. Intentional movements/gestures that add to or clarify verbal meaning.






35. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






36. Easy to communicate to society because the typical person would find them acceptable.






37. Types of conflict resolution.






38. Taking appropriate action on the message (feedback)






39. Time is a resource to be rationed and controlled.






40. Touching- 18 inches: private use.






41. Major models of communication






42. The act of receiving information through the ears.






43. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






44. Four barriers that keep us from listening.






45. Movements/gestures that vary between cultures more than eye contact.






46. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






47. Ways to maintain effective relationships.






48. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






49. Culture found in the west.






50. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.