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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Culture found in the west.
Individualistic
Collaborating
Accommodating
Sensing
2. 4 styles of communication
70% of all communication
Responding
Closed - blind - hidden - open
Practical
3. Actions - gestures - appearance - etc.
Visual Communication
Remembering
Collaborating
Petroglyphs show pictures and pictograms tell stories.
4. Assign meaning to the message (internalize)
Interpreting
Hidden Style
Sensing - interpreting - evaluating - responding - remembering.
Hearing
5. 2nd choice conflict resolution for all types of communicators.
Compromising
Dealing with Gender Barrier
Ideograms
Open Style
6. Rules and reasons for communication - known and easily stated.
Dealing with Physical barriers
Speech
Technical
Active Listening
7. The act of receiving information through the ears.
Technical
Accommodating
Non-verbal communication
Hearing
8. Clarify meanings and sustaining conversation.
Dealing with Semantic Barrier
Dealing with Gender Barrier
Evaluating
Avoiding - accommodating - compromising - competing - collaborating.
9. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Technical
Feedback and disclosure
Pictograms
Practical
10. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Moral Rights
Communication
Active Listening
Expectations - teamwork - trust
11. Different behaviors which increase closeness - familiarity - and relationship.
Immediacy Behaviors
Active Listening
Open Style
Dealing with Gender Barrier
12. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Social Distance
Physical - Personal - Semantic - Gender
Individualistic
Cave Paintings
13. 18 inches- 4 feet: close friends/colleagues.
Emblem - illustrators - regulators - adaptors
Intimate Space
Personal Space
Evaluating
14. Depends on the sender; words matter.
Emblem - illustrators - regulators - adaptors
Intimate Space
Low Context
Monochromatic and Polychromatic
15. Movements/gestures that vary between cultures more than eye contact.
Emblem - illustrators - regulators - adaptors
Competing
Closed Style
Informal
16. Types of conflict resolution.
Technical - formal - informal
Non-verbal communication
Avoiding - accommodating - compromising - competing - collaborating.
Verbal Communication
17. Culture found in the east.
Collectivist
Emblem - illustrators - regulators - adaptors
Immediacy Behaviors
Communication Style
18. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Dealing with Semantic Barrier
Hidden Style
Telecommunication
Intimate - personal - social - public
19. Trust is weak - members feel awkward and it becomes personal.
Competing
Affective Conflict
Vocal Communication
Expectations - teamwork - trust
20. Most common conflict resolution for hidden style communicators.
Speech
Accommodating
Hidden Style
Communication Style
21. Rules are stated and known - but not the reasons.
Competing
Traditional - human relations - human resources - systems/contingency - transformational
Formal
Monochromatic and Polychromatic
22. Provide fair and equal treatment for all individuals and groups involved.
Hand gestures - posture - clothing - time - etc.
Justice
Cognitive and Affective
Monochromatic and Polychromatic
23. Intentional movements/gestures with a specific meaning.
Pictograms
Unethical traps
Communication Ethics
Emblem
24. Habitual movements/gestures used in times of stress.
Adaptors
Ambiguous Words
Personal Space
Hidden Style
25. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Writing
Communication Ethics
Pictograms
Social Distance
26. The process of internalizing and heeding information.
Hearing
Closed - blind - hidden - open
Listening
Dealing with Gender Barrier
27. Depends on the receiver; context matters.
Interpreting
Hidden Style
Collaborating
High Context
28. Types of communication
Visual Communication
Intimate - personal - social - public
verbal - vocal - visual
Eye contact
29. Necessity - relativity - rationalization - self-deception - end goal - greed
Regulators
Accommodating
Unethical traps
Avoiding
30. Non-verbal communication is based on what two elements?
Utilitarian
Collectivist
Frame of reference and cultural background
Vocal Communication
31. People usually believe what they see over what they hear.
Hidden Style
Blind Style
Immediacy Behaviors
Ambiguous Words
32. Lengths of personal space.
Intimate - personal - social - public
Public Distance
Communication
Expectations - teamwork - trust
33. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Petroglyphs
Pictograms
Avoiding
Hearing
34. Based on ideas - objective. Ideas are separate than the person.
Cognitive Conflict
Intimate - personal - social - public
Compromising
Feedback and disclosure
35. Decide which parts of the message are worth remembering.
Interpreting
Monochromatic and Polychromatic
Remembering
Adaptors
36. Taking appropriate action on the message (feedback)
Hidden Style
Utilitarian
Technical
Responding
37. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Open Style
Dealing with Personal barriers
Cave Paintings
Technical - formal - informal
38. Most common conflict resolution for closed style communicators.
Monochromatic View
Adaptors
Avoiding
Vocal Communication
39. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Cognitive and Affective
Individualistic
Closed Style
Speech
40. Tone of voice
Individualistic
verbal - vocal - visual
Affective Conflict
Vocal Communication
41. Easy to communicate to society because the typical person would find them acceptable.
Intimate Space
Utilitarian - moral rights - justice - practical
Practical
Physical - Personal - Semantic - Gender
42. Increase our understanding and relate to the other sex differently.
High Context
Dealing with Gender Barrier
Unethical traps
Justice
43. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Remembering
Petroglyphs
Pictograms
Hidden Style
44. Illustrations which represent a more abstract idea/concept.
Active Listening
Utilitarian
Ideograms
70% of all communication
45. Major models of communication
Traditional - human relations - human resources - systems/contingency - transformational
Intimate Space
Cave Paintings
Compromising
46. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Active Listening
Informal
Closed - blind - hidden - open
Social Distance
47. Develop your own opinion about the message (process)
Evaluating
Competing
Blind Style
Intimate Space
48. Most common conflict resolution for open style communicators.
Collaborating
Polychromatic View
Ideograms
Utilitarian
49. Universal - cross cultural non-verbal communication.
Hearing
Facial expressions
Formal
Monochromatic View
50. Create the greatest good for the greatest amount of people
Ideograms
Frame of reference and cultural background
Utilitarian
Individualistic vs. collectivist - low context vs. high contex