Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






2. Easy to communicate to society because the typical person would find them acceptable.






3. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






4. Most common conflict resolution for open style communicators.






5. 2nd choice conflict resolution for all types of communicators.






6. Culture found in the east.






7. Lengths of personal space.






8. Based on ideas - objective. Ideas are separate than the person.






9. Written or spoken word






10. Create the greatest good for the greatest amount of people






11. Assign meaning to the message (internalize)






12. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






13. Depends on the sender; words matter.






14. Tone of voice






15. Views of time.






16. Types of conflict.






17. Clarify meanings and sustaining conversation.






18. Touching- 18 inches: private use.






19. Types of conflict resolution.






20. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






21. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






22. Four barriers that keep us from listening.






23. 2 types of cultural differences






24. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






25. Different behaviors which increase closeness - familiarity - and relationship.






26. Self-control and focus on the message.






27. Rules and reasons for communication - known and easily stated.






28. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






29. Universal - cross cultural non-verbal communication.






30. Decide which parts of the message are worth remembering.






31. Culture found in the west.






32. The process of internalizing and heeding information.






33. Choosing which stimulus to focus on (intake)






34. Types of frame of reference.






35. Develop your own opinion about the message (process)






36. People usually believe what they see over what they hear.






37. Provide fair and equal treatment for all individuals and groups involved.






38. Most common conflict resolution for blind style communicators.






39. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






40. Time is a tool to be used in building/maintaining relationships.






41. Non-verbal communication






42. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






43. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






44. Actions - gestures - appearance - etc.






45. Depends on the receiver; context matters.






46. Increase our understanding and relate to the other sex differently.






47. Ways to maintain effective relationships.






48. Most common conflict resolution for hidden style communicators.






49. Difference between petroglyphs and pictograms.






50. Illustrations which represent a more abstract idea/concept.