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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. People usually believe what they see over what they hear.
Accommodating
Ambiguous Words
Affective Conflict
Emblem
2. 12 feet +: Generally only for "speaker-listener" situations.
Collectivist
Blind Style
Listening
Public Distance
3. Easy to communicate to society because the typical person would find them acceptable.
Dealing with Physical barriers
Competing
Physical - Personal - Semantic - Gender
Practical
4. Touching- 18 inches: private use.
Intimate Space
Responding
Collectivist
Cave Paintings
5. Most common conflict resolution for open style communicators.
Adaptors
Telecommunication
Collaborating
Individualistic
6. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Physical Enviroment
Adaptors
Listening
Polychromatic View
7. Depends on the receiver; context matters.
High Context
Open Style
Closed - blind - hidden - open
Sensing - interpreting - evaluating - responding - remembering.
8. Lengths of personal space.
Petroglyphs
Intimate - personal - social - public
Utilitarian
Hand gestures - posture - clothing - time - etc.
9. Types of frame of reference.
Communication Ethics
Cave Paintings
Telecommunication
Technical - formal - informal
10. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Communication Style
Communication
Cave Paintings
Accommodating
11. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Communication Ethics
Pictograms
verbal - vocal - visual
Monochromatic View
12. Non-verbal signals
Emblem - illustrators - regulators - adaptors
Dealing with Semantic Barrier
Hand gestures - posture - clothing - time - etc.
Eye contact
13. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Informal
Eye contact
Immediacy Behaviors
Dealing with Personal barriers
14. Four barriers that keep us from listening.
Dealing with Gender Barrier
Monochromatic and Polychromatic
Physical - Personal - Semantic - Gender
Visual Communication
15. The process of internalizing and heeding information.
Collaborating
Listening
Hand gestures - posture - clothing - time - etc.
Active Listening
16. Different behaviors which increase closeness - familiarity - and relationship.
Affective Conflict
Listening
Immediacy Behaviors
Individualistic
17. Create the greatest good for the greatest amount of people
Writing
Cognitive Conflict
Blind Style
Utilitarian
18. Increase our understanding and relate to the other sex differently.
Speech
Responding
Dealing with Gender Barrier
Active Listening
19. Rules are stated and known - but not the reasons.
Dealing with Physical barriers
Informal
Compromising
Formal
20. Actions - gestures - appearance - etc.
Cognitive Conflict
Sensing - interpreting - evaluating - responding - remembering.
Visual Communication
Physical - Personal - Semantic - Gender
21. Develop your own opinion about the message (process)
Illustrators
Evaluating
Open Style
Responding
22. The act of receiving information through the ears.
Hearing
Regulators
Writing
Active Listening
23. Time is a resource to be rationed and controlled.
Unethical traps
Monochromatic View
Closed - blind - hidden - open
Illustrators
24. Assign meaning to the message (internalize)
Physical - Personal - Semantic - Gender
Emblem - illustrators - regulators - adaptors
Interpreting
Stimulus - motivation - encoding - code - decoding - feedback
25. Based on ideas - objective. Ideas are separate than the person.
Speech
Utilitarian
Regulators
Cognitive Conflict
26. Self-control and focus on the message.
Active Listening
Dealing with Physical barriers
Formal
Non-verbal communication
27. Views of time.
Cave Paintings
Frame of reference and cultural background
Petroglyphs
Monochromatic and Polychromatic
28. Rules and reasons for communication - known and easily stated.
Low Context
Pictograms
Technical
Dealing with Semantic Barrier
29. 4 styles of communication
verbal - vocal - visual
Closed - blind - hidden - open
Formal
Expectations - teamwork - trust
30. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
70% of all communication
Social Distance
Collectivist
Communication Ethics
31. Intentional or unintentional movements/gestures that control the flow of conversation.
Unethical traps
Regulators
Immediacy Behaviors
Low Context
32. Decide which parts of the message are worth remembering.
Open Style
Remembering
Technical
Pictograms
33. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Illustrators
Blind Style
Speech
Closed Style
34. 2nd choice conflict resolution for all types of communicators.
Compromising
Physical - Personal - Semantic - Gender
Vocal Communication
Practical
35. Illustrations which represent a more abstract idea/concept.
Individualistic vs. collectivist - low context vs. high contex
Ideograms
Avoiding - accommodating - compromising - competing - collaborating.
Listening
36. Taking appropriate action on the message (feedback)
verbal - vocal - visual
Responding
Blind Style
Emblem - illustrators - regulators - adaptors
37. Necessity - relativity - rationalization - self-deception - end goal - greed
Unethical traps
Communication Style
Vocal Communication
Intimate Space
38. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Ambiguous Words
Responding
Low Context
Writing
39. Time is a tool to be used in building/maintaining relationships.
Interpreting
Emblem - illustrators - regulators - adaptors
Polychromatic View
Petroglyphs show pictures and pictograms tell stories.
40. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Blind Style
Public Distance
Listening
Speech
41. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Individualistic vs. collectivist - low context vs. high contex
Hand gestures - posture - clothing - time - etc.
Petroglyphs
Communication Ethics
42. Trust is weak - members feel awkward and it becomes personal.
Interpreting
Affective Conflict
Closed - blind - hidden - open
Avoiding - accommodating - compromising - competing - collaborating.
43. Intentional movements/gestures with a specific meaning.
Collectivist
Emblem
Low Context
Writing
44. Protect people's fundamental or inalienable rights. (the golden rule)
Moral Rights
70% of all communication
Intimate - personal - social - public
Hearing
45. Most common conflict resolution for closed style communicators.
Avoiding
Communication Style
Hidden Style
Frame of reference and cultural background
46. Ethical Rules
Utilitarian - moral rights - justice - practical
Expectations - teamwork - trust
Formal
Individualistic
47. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Public Distance
Hidden Style
Sensing - interpreting - evaluating - responding - remembering.
Evaluating
48. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Eye contact
Social Distance
Sensing - interpreting - evaluating - responding - remembering.
Emblem
49. All intentional and unintentional messages that are not written - spoken - or sounded.
Formal
Listening
Non-verbal communication
Evaluating
50. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Social Distance
Communication Style
Telecommunication
Cave Paintings