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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Types of communication
Intimate - personal - social - public
Personal Space
verbal - vocal - visual
Illustrators
2. Develop your own opinion about the message (process)
Formal
Physical Enviroment
Evaluating
Individualistic
3. Depends on the sender; words matter.
Physical Enviroment
Low Context
Feedback and disclosure
Closed - blind - hidden - open
4. Most common conflict resolution for hidden style communicators.
Accommodating
Facial expressions
Dealing with Physical barriers
Technical
5. Rules are stated and known - but not the reasons.
Eye contact
Utilitarian
Sensing
Formal
6. Choosing which stimulus to focus on (intake)
Sensing
Dealing with Physical barriers
Emblem - illustrators - regulators - adaptors
Expectations - teamwork - trust
7. Provide fair and equal treatment for all individuals and groups involved.
Collaborating
Hidden Style
Intimate - personal - social - public
Justice
8. Overcome them and keep them in check.
Adaptors
Dealing with Personal barriers
Unethical traps
Dealing with Physical barriers
9. Time is a tool to be used in building/maintaining relationships.
Feedback and disclosure
Adaptors
Polychromatic View
Collectivist
10. All intentional and unintentional messages that are not written - spoken - or sounded.
Dealing with Physical barriers
Individualistic vs. collectivist - low context vs. high contex
Writing
Non-verbal communication
11. Universal - cross cultural non-verbal communication.
Collaborating
Facial expressions
Utilitarian
Stimulus - motivation - encoding - code - decoding - feedback
12. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Traditional - human relations - human resources - systems/contingency - transformational
Active Listening
Writing
Cave Paintings
13. Four barriers that keep us from listening.
Communication
Physical - Personal - Semantic - Gender
Interpreting
Individualistic vs. collectivist - low context vs. high contex
14. Trust is weak - members feel awkward and it becomes personal.
Affective Conflict
Speech
Communication
Emblem - illustrators - regulators - adaptors
15. The process of internalizing and heeding information.
Listening
Sensing - interpreting - evaluating - responding - remembering.
Formal
Competing
16. Actions - gestures - appearance - etc.
Visual Communication
Formal
Social Distance
Immediacy Behaviors
17. Time is a resource to be rationed and controlled.
Monochromatic View
Avoiding - accommodating - compromising - competing - collaborating.
Cave Paintings
Dealing with Personal barriers
18. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Remembering
Intimate Space
Utilitarian
Active Listening
19. Protect people's fundamental or inalienable rights. (the golden rule)
Moral Rights
Frame of reference and cultural background
Remembering
Evaluating
20. Most common conflict resolution for closed style communicators.
Moral Rights
Utilitarian
Avoiding
Competing
21. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Facial expressions
Petroglyphs
Expectations - teamwork - trust
Ideograms
22. Non-verbal signals
Communication Ethics
Hand gestures - posture - clothing - time - etc.
Vocal Communication
Public Distance
23. Intentional movements/gestures with a specific meaning.
Blind Style
Emblem
Social Distance
Competing
24. Touching- 18 inches: private use.
70% of all communication
Adaptors
Intimate Space
Dealing with Physical barriers
25. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Communication Ethics
Verbal Communication
Moral Rights
Petroglyphs
26. Views of time.
Communication Style
Immediacy Behaviors
Traditional - human relations - human resources - systems/contingency - transformational
Monochromatic and Polychromatic
27. Decide which parts of the message are worth remembering.
Technical - formal - informal
Cognitive Conflict
Remembering
Pictograms
28. Rules and reasons for communication - known and easily stated.
Avoiding - accommodating - compromising - competing - collaborating.
Justice
Technical
Adaptors
29. Self-control and focus on the message.
Physical Enviroment
70% of all communication
Dealing with Physical barriers
Listening
30. Create the greatest good for the greatest amount of people
Stimulus - motivation - encoding - code - decoding - feedback
Utilitarian
Dealing with Semantic Barrier
Avoiding
31. Types of conflict resolution.
Monochromatic View
Cave Paintings
Accommodating
Avoiding - accommodating - compromising - competing - collaborating.
32. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Avoiding
Eye contact
Competing
Individualistic vs. collectivist - low context vs. high contex
33. Most common conflict resolution for blind style communicators.
Hearing
Accommodating
Avoiding - accommodating - compromising - competing - collaborating.
Competing
34. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Closed - blind - hidden - open
High Context
Communication Style
Visual Communication
35. People usually believe what they see over what they hear.
Communication Style
Blind Style
Avoiding - accommodating - compromising - competing - collaborating.
Ambiguous Words
36. Culture found in the west.
Immediacy Behaviors
Communication Ethics
Moral Rights
Individualistic
37. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Blind Style
Emblem
Intimate - personal - social - public
Open Style
38. Culture found in the east.
Collectivist
Eye contact
Dealing with Semantic Barrier
Affective Conflict
39. Taking appropriate action on the message (feedback)
Responding
Accommodating
Cognitive Conflict
Physical - Personal - Semantic - Gender
40. Types of conflict.
Individualistic vs. collectivist - low context vs. high contex
Sensing
Cognitive and Affective
Ideograms
41. Movements/gestures that vary between cultures more than eye contact.
Active Listening
Physical - Personal - Semantic - Gender
Emblem - illustrators - regulators - adaptors
Non-verbal communication
42. Habitual movements/gestures used in times of stress.
Pictograms
Hearing
Adaptors
Communication
43. Tone of voice
Emblem - illustrators - regulators - adaptors
Moral Rights
Vocal Communication
Avoiding
44. Types of frame of reference.
Facial expressions
Active Listening
Technical - formal - informal
Feedback and disclosure
45. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Competing
Monochromatic View
Informal
Intimate - personal - social - public
46. Based on ideas - objective. Ideas are separate than the person.
Communication Style
Cognitive Conflict
Public Distance
Polychromatic View
47. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Speech
Social Distance
Telecommunication
Sensing
48. Understanding listening stages
Polychromatic View
Petroglyphs show pictures and pictograms tell stories.
Sensing - interpreting - evaluating - responding - remembering.
Utilitarian
49. Lengths of personal space.
Unethical traps
Responding
Cognitive and Affective
Intimate - personal - social - public
50. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Monochromatic View
Petroglyphs show pictures and pictograms tell stories.
Speech
Verbal Communication