Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Touching- 18 inches: private use.






2. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






3. Intentional or unintentional movements/gestures that control the flow of conversation.






4. Types of conflict.






5. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






6. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






7. Non-verbal communication






8. Most common conflict resolution for open style communicators.






9. Develop your own opinion about the message (process)






10. Assign meaning to the message (internalize)






11. Ethical Rules






12. Different behaviors which increase closeness - familiarity - and relationship.






13. Rules are stated and known - but not the reasons.






14. Rules and reasons for communication - known and easily stated.






15. Depends on the receiver; context matters.






16. Taking appropriate action on the message (feedback)






17. Provide fair and equal treatment for all individuals and groups involved.






18. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






19. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






20. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






21. Culture found in the west.






22. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






23. Universal - cross cultural non-verbal communication.






24. Major models of communication






25. Create the greatest good for the greatest amount of people






26. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






27. 4 styles of communication






28. The process of internalizing and heeding information.






29. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






30. 2nd choice conflict resolution for all types of communicators.






31. Overcome them and keep them in check.






32. Intentional movements/gestures that add to or clarify verbal meaning.






33. Most common conflict resolution for closed style communicators.






34. Trust is weak - members feel awkward and it becomes personal.






35. Culture found in the east.






36. Decide which parts of the message are worth remembering.






37. Types of frame of reference.






38. Non-verbal communication is based on what two elements?






39. Illustrations which represent a more abstract idea/concept.






40. Based on ideas - objective. Ideas are separate than the person.






41. 2 types of cultural differences






42. Increase our understanding and relate to the other sex differently.






43. Steps in Communication






44. Ways to maintain effective relationships.






45. Actions - gestures - appearance - etc.






46. Understanding listening stages






47. Written or spoken word






48. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






49. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






50. Necessity - relativity - rationalization - self-deception - end goal - greed