Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Universal - cross cultural non-verbal communication.






2. Develop your own opinion about the message (process)






3. Culture found in the west.






4. Illustrations which represent a more abstract idea/concept.






5. Four barriers that keep us from listening.






6. Taking appropriate action on the message (feedback)






7. 18 inches- 4 feet: close friends/colleagues.






8. Types of communication






9. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






10. Types of frame of reference.






11. The act of receiving information through the ears.






12. Your communication style is based on these two things.






13. Understanding listening stages






14. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






15. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






16. Time is a resource to be rationed and controlled.






17. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






18. Depends on the receiver; context matters.






19. 4 styles of communication






20. People usually believe what they see over what they hear.






21. Overcome them and keep them in check.






22. 12 feet +: Generally only for "speaker-listener" situations.






23. The process of internalizing and heeding information.






24. Intentional movements/gestures with a specific meaning.






25. Types of conflict resolution.






26. Decide which parts of the message are worth remembering.






27. Easy to communicate to society because the typical person would find them acceptable.






28. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






29. Different behaviors which increase closeness - familiarity - and relationship.






30. Depends on the sender; words matter.






31. 2nd choice conflict resolution for all types of communicators.






32. Lengths of personal space.






33. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






34. All intentional and unintentional messages that are not written - spoken - or sounded.






35. Most common conflict resolution for hidden style communicators.






36. Rules are stated and known - but not the reasons.






37. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






38. Most common conflict resolution for open style communicators.






39. Actions - gestures - appearance - etc.






40. Culture found in the east.






41. Based on ideas - objective. Ideas are separate than the person.






42. Self-control and focus on the message.






43. Movements/gestures that vary between cultures more than eye contact.






44. Trust is weak - members feel awkward and it becomes personal.






45. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






46. Non-verbal signals






47. 2 types of cultural differences






48. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






49. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






50. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.