Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






2. Self-control and focus on the message.






3. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






4. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






5. Time is a tool to be used in building/maintaining relationships.






6. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






7. Types of conflict resolution.






8. People usually believe what they see over what they hear.






9. Types of conflict.






10. Create the greatest good for the greatest amount of people






11. Depends on the sender; words matter.






12. Types of communication






13. Actions - gestures - appearance - etc.






14. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






15. Types of frame of reference.






16. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






17. Assign meaning to the message (internalize)






18. Written or spoken word






19. Movements/gestures that vary between cultures more than eye contact.






20. Clarify meanings and sustaining conversation.






21. Intentional movements/gestures with a specific meaning.






22. Ethical Rules






23. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






24. Time is a resource to be rationed and controlled.






25. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






26. Non-verbal communication






27. Culture found in the east.






28. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






29. Lengths of personal space.






30. Taking appropriate action on the message (feedback)






31. Easy to communicate to society because the typical person would find them acceptable.






32. Most common conflict resolution for hidden style communicators.






33. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






34. Illustrations which represent a more abstract idea/concept.






35. Views of time.






36. Most common conflict resolution for blind style communicators.






37. Necessity - relativity - rationalization - self-deception - end goal - greed






38. Your communication style is based on these two things.






39. Steps in Communication






40. 18 inches- 4 feet: close friends/colleagues.






41. Rules are stated and known - but not the reasons.






42. Touching- 18 inches: private use.






43. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






44. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






45. Non-verbal communication is based on what two elements?






46. Intentional movements/gestures that add to or clarify verbal meaning.






47. The act of receiving information through the ears.






48. All intentional and unintentional messages that are not written - spoken - or sounded.






49. Tone of voice






50. Non-verbal signals