Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Four barriers that keep us from listening.






2. Intentional movements/gestures that add to or clarify verbal meaning.






3. Most common conflict resolution for blind style communicators.






4. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






5. Most common conflict resolution for hidden style communicators.






6. Protect people's fundamental or inalienable rights. (the golden rule)






7. 2 types of cultural differences






8. All intentional and unintentional messages that are not written - spoken - or sounded.






9. 12 feet +: Generally only for "speaker-listener" situations.






10. Movements/gestures that vary between cultures more than eye contact.






11. Major models of communication






12. Ways to maintain effective relationships.






13. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






14. People usually believe what they see over what they hear.






15. The process of internalizing and heeding information.






16. Depends on the sender; words matter.






17. Provide fair and equal treatment for all individuals and groups involved.






18. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






19. Increase our understanding and relate to the other sex differently.






20. Intentional or unintentional movements/gestures that control the flow of conversation.






21. 4 styles of communication






22. Most common conflict resolution for open style communicators.






23. Lengths of personal space.






24. Actions - gestures - appearance - etc.






25. Touching- 18 inches: private use.






26. Tone of voice






27. Develop your own opinion about the message (process)






28. Intentional movements/gestures with a specific meaning.






29. Your communication style is based on these two things.






30. Ethical Rules






31. Decide which parts of the message are worth remembering.






32. Illustrations which represent a more abstract idea/concept.






33. Culture found in the west.






34. Understanding listening stages






35. Written or spoken word






36. Difference between petroglyphs and pictograms.






37. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






38. Time is a resource to be rationed and controlled.






39. Trust is weak - members feel awkward and it becomes personal.






40. Overcome them and keep them in check.






41. Rules and reasons for communication - known and easily stated.






42. Create the greatest good for the greatest amount of people






43. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






44. Types of frame of reference.






45. Different behaviors which increase closeness - familiarity - and relationship.






46. Culture found in the east.






47. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






48. Clarify meanings and sustaining conversation.






49. Self-control and focus on the message.






50. Time is a tool to be used in building/maintaining relationships.