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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Types of conflict.
Immediacy Behaviors
Cognitive and Affective
Technical
Eye contact
2. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Intimate - personal - social - public
Communication Style
Accommodating
Blind Style
3. Your communication style is based on these two things.
Telecommunication
Dealing with Gender Barrier
Vocal Communication
Feedback and disclosure
4. Decide which parts of the message are worth remembering.
Petroglyphs show pictures and pictograms tell stories.
Communication Style
Speech
Remembering
5. 4 styles of communication
Sensing - interpreting - evaluating - responding - remembering.
Intimate Space
Closed - blind - hidden - open
Hearing
6. Tone of voice
Personal Space
Facial expressions
Vocal Communication
Hearing
7. Lengths of personal space.
Dealing with Gender Barrier
Utilitarian - moral rights - justice - practical
Dealing with Personal barriers
Intimate - personal - social - public
8. Habitual movements/gestures used in times of stress.
Practical
Avoiding
Closed - blind - hidden - open
Adaptors
9. Taking appropriate action on the message (feedback)
Moral Rights
Interpreting
Responding
Dealing with Physical barriers
10. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Avoiding - accommodating - compromising - competing - collaborating.
Informal
Social Distance
Non-verbal communication
11. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Closed - blind - hidden - open
Compromising
Monochromatic View
Hidden Style
12. Rules are stated and known - but not the reasons.
Cave Paintings
Formal
Petroglyphs show pictures and pictograms tell stories.
Open Style
13. Non-verbal signals
Dealing with Personal barriers
Hand gestures - posture - clothing - time - etc.
Justice
Polychromatic View
14. Touching- 18 inches: private use.
Hidden Style
Intimate Space
Emblem
Practical
15. Develop your own opinion about the message (process)
Ambiguous Words
Evaluating
Active Listening
Emblem - illustrators - regulators - adaptors
16. 2 types of cultural differences
Eye contact
Individualistic vs. collectivist - low context vs. high contex
Open Style
Hand gestures - posture - clothing - time - etc.
17. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Communication
Telecommunication
Closed Style
Sensing
18. Rules and reasons for communication - known and easily stated.
Individualistic
Compromising
Monochromatic View
Technical
19. Non-verbal communication
Telecommunication
Interpreting
Illustrators
70% of all communication
20. 2nd choice conflict resolution for all types of communicators.
Compromising
Facial expressions
Sensing - interpreting - evaluating - responding - remembering.
Open Style
21. Illustrations which represent a more abstract idea/concept.
Emblem - illustrators - regulators - adaptors
Informal
Accommodating
Ideograms
22. Most common conflict resolution for closed style communicators.
Avoiding
Affective Conflict
Justice
Responding
23. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Avoiding - accommodating - compromising - competing - collaborating.
Communication
Eye contact
Traditional - human relations - human resources - systems/contingency - transformational
24. Culture found in the west.
Speech
Individualistic
Technical - formal - informal
Immediacy Behaviors
25. Difference between petroglyphs and pictograms.
Blind Style
Cave Paintings
Responding
Petroglyphs show pictures and pictograms tell stories.
26. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Dealing with Physical barriers
Speech
Open Style
Closed Style
27. Most common conflict resolution for blind style communicators.
Competing
Affective Conflict
Non-verbal communication
Collaborating
28. Understanding listening stages
Sensing - interpreting - evaluating - responding - remembering.
Verbal Communication
Personal Space
Pictograms
29. Four barriers that keep us from listening.
Dealing with Semantic Barrier
Vocal Communication
Physical - Personal - Semantic - Gender
Individualistic
30. The act of receiving information through the ears.
Hearing
Visual Communication
Cognitive Conflict
Utilitarian - moral rights - justice - practical
31. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Competing
Hidden Style
Telecommunication
Writing
32. Actions - gestures - appearance - etc.
Unethical traps
Visual Communication
Avoiding
Stimulus - motivation - encoding - code - decoding - feedback
33. Different behaviors which increase closeness - familiarity - and relationship.
Blind Style
Feedback and disclosure
Immediacy Behaviors
Remembering
34. Time is a resource to be rationed and controlled.
Verbal Communication
Blind Style
Monochromatic View
Dealing with Personal barriers
35. Views of time.
Formal
Social Distance
Accommodating
Monochromatic and Polychromatic
36. 18 inches- 4 feet: close friends/colleagues.
Personal Space
Social Distance
Dealing with Semantic Barrier
Communication Style
37. Universal - cross cultural non-verbal communication.
Facial expressions
Speech
Justice
Closed - blind - hidden - open
38. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Utilitarian
Communication Ethics
Intimate - personal - social - public
Physical - Personal - Semantic - Gender
39. Types of conflict resolution.
Avoiding - accommodating - compromising - competing - collaborating.
Collectivist
Personal Space
Hidden Style
40. Depends on the receiver; context matters.
Practical
Ambiguous Words
High Context
Cave Paintings
41. Types of frame of reference.
Personal Space
Technical - formal - informal
Social Distance
Individualistic vs. collectivist - low context vs. high contex
42. Most common conflict resolution for hidden style communicators.
Accommodating
Cave Paintings
Facial expressions
Collectivist
43. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Communication Ethics
Affective Conflict
Physical Enviroment
Personal Space
44. Intentional movements/gestures that add to or clarify verbal meaning.
verbal - vocal - visual
Competing
Illustrators
High Context
45. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Sensing - interpreting - evaluating - responding - remembering.
Telecommunication
Speech
Physical Enviroment
46. Provide fair and equal treatment for all individuals and groups involved.
Immediacy Behaviors
Justice
Stimulus - motivation - encoding - code - decoding - feedback
Cognitive and Affective
47. Most common conflict resolution for open style communicators.
Competing
Collaborating
Avoiding
Technical - formal - informal
48. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
High Context
Open Style
Verbal Communication
Collaborating
49. Create the greatest good for the greatest amount of people
Expectations - teamwork - trust
Closed Style
Utilitarian
Justice
50. Steps in Communication
Collaborating
Social Distance
Stimulus - motivation - encoding - code - decoding - feedback
verbal - vocal - visual