Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






2. Difference between petroglyphs and pictograms.






3. Types of communication






4. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






5. 4 styles of communication






6. Intentional movements/gestures that add to or clarify verbal meaning.






7. Easy to communicate to society because the typical person would find them acceptable.






8. Depends on the sender; words matter.






9. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






10. 18 inches- 4 feet: close friends/colleagues.






11. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






12. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






13. Ways to maintain effective relationships.






14. Understanding listening stages






15. Most common conflict resolution for hidden style communicators.






16. Increase our understanding and relate to the other sex differently.






17. Touching- 18 inches: private use.






18. Types of conflict resolution.






19. Universal - cross cultural non-verbal communication.






20. Assign meaning to the message (internalize)






21. Tone of voice






22. Major models of communication






23. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






24. Protect people's fundamental or inalienable rights. (the golden rule)






25. Self-control and focus on the message.






26. Clarify meanings and sustaining conversation.






27. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






28. Four barriers that keep us from listening.






29. 2 types of cultural differences






30. Develop your own opinion about the message (process)






31. Most common conflict resolution for closed style communicators.






32. Rules are stated and known - but not the reasons.






33. Depends on the receiver; context matters.






34. People usually believe what they see over what they hear.






35. Overcome them and keep them in check.






36. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






37. Non-verbal communication






38. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






39. The act of receiving information through the ears.






40. Written or spoken word






41. Based on ideas - objective. Ideas are separate than the person.






42. Habitual movements/gestures used in times of stress.






43. Necessity - relativity - rationalization - self-deception - end goal - greed






44. Intentional or unintentional movements/gestures that control the flow of conversation.






45. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






46. Trust is weak - members feel awkward and it becomes personal.






47. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






48. Intentional movements/gestures with a specific meaning.






49. Views of time.






50. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.