SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Unethical traps
Social Distance
Telecommunication
Collaborating
2. Time is a tool to be used in building/maintaining relationships.
Polychromatic View
Visual Communication
Cognitive Conflict
Open Style
3. Major models of communication
Regulators
Closed - blind - hidden - open
Traditional - human relations - human resources - systems/contingency - transformational
Social Distance
4. Understanding listening stages
Hearing
Individualistic vs. collectivist - low context vs. high contex
Individualistic
Sensing - interpreting - evaluating - responding - remembering.
5. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Evaluating
Eye contact
Technical - formal - informal
Open Style
6. Types of frame of reference.
Cave Paintings
Technical - formal - informal
Intimate Space
verbal - vocal - visual
7. Culture found in the west.
Individualistic
Petroglyphs show pictures and pictograms tell stories.
Polychromatic View
Interpreting
8. Types of conflict.
Utilitarian - moral rights - justice - practical
70% of all communication
Monochromatic View
Cognitive and Affective
9. Non-verbal signals
Hand gestures - posture - clothing - time - etc.
Affective Conflict
Social Distance
Telecommunication
10. The process of internalizing and heeding information.
Emblem
Interpreting
Expectations - teamwork - trust
Listening
11. Difference between petroglyphs and pictograms.
Petroglyphs show pictures and pictograms tell stories.
Immediacy Behaviors
70% of all communication
Avoiding - accommodating - compromising - competing - collaborating.
12. 18 inches- 4 feet: close friends/colleagues.
Collectivist
Intimate - personal - social - public
Cave Paintings
Personal Space
13. Easy to communicate to society because the typical person would find them acceptable.
Monochromatic View
Avoiding - accommodating - compromising - competing - collaborating.
Practical
Hand gestures - posture - clothing - time - etc.
14. Choosing which stimulus to focus on (intake)
Cognitive and Affective
Closed - blind - hidden - open
Accommodating
Sensing
15. Depends on the receiver; context matters.
Collectivist
Blind Style
High Context
Collaborating
16. Intentional movements/gestures with a specific meaning.
Emblem
Hand gestures - posture - clothing - time - etc.
Traditional - human relations - human resources - systems/contingency - transformational
Practical
17. Non-verbal communication
Technical
70% of all communication
Pictograms
Communication
18. Trust is weak - members feel awkward and it becomes personal.
Traditional - human relations - human resources - systems/contingency - transformational
Affective Conflict
Remembering
Public Distance
19. Most common conflict resolution for hidden style communicators.
High Context
Remembering
Accommodating
Intimate Space
20. Rules are stated and known - but not the reasons.
Hidden Style
Non-verbal communication
Formal
Physical Enviroment
21. Intentional movements/gestures that add to or clarify verbal meaning.
Dealing with Semantic Barrier
Illustrators
Vocal Communication
Speech
22. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Blind Style
Accommodating
Writing
Communication Ethics
23. Most common conflict resolution for open style communicators.
Cognitive and Affective
Avoiding
Collaborating
Technical - formal - informal
24. Decide which parts of the message are worth remembering.
Remembering
Blind Style
Vocal Communication
Petroglyphs
25. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
High Context
Eye contact
Communication Ethics
Verbal Communication
26. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Active Listening
Dealing with Personal barriers
Physical - Personal - Semantic - Gender
Hearing
27. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Competing
High Context
Pictograms
Stimulus - motivation - encoding - code - decoding - feedback
28. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Physical Enviroment
Pictograms
Sensing - interpreting - evaluating - responding - remembering.
Cognitive Conflict
29. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Compromising
Closed Style
Collaborating
Emblem
30. Lengths of personal space.
Sensing - interpreting - evaluating - responding - remembering.
Technical
Intimate - personal - social - public
Listening
31. Most common conflict resolution for closed style communicators.
Avoiding
Avoiding - accommodating - compromising - competing - collaborating.
Polychromatic View
Public Distance
32. Culture found in the east.
Dealing with Gender Barrier
Feedback and disclosure
Polychromatic View
Collectivist
33. Clarify meanings and sustaining conversation.
Petroglyphs
Dealing with Semantic Barrier
Vocal Communication
Non-verbal communication
34. Self-control and focus on the message.
Collaborating
Accommodating
Evaluating
Dealing with Physical barriers
35. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Compromising
Speech
Non-verbal communication
Closed Style
36. Based on ideas - objective. Ideas are separate than the person.
Cognitive Conflict
Utilitarian
Dealing with Personal barriers
Ambiguous Words
37. Written or spoken word
Writing
Immediacy Behaviors
Verbal Communication
Communication Style
38. Illustrations which represent a more abstract idea/concept.
Blind Style
Monochromatic View
Ideograms
Affective Conflict
39. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Vocal Communication
Regulators
Facial expressions
Blind Style
40. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Technical
Ambiguous Words
Hidden Style
Verbal Communication
41. Increase our understanding and relate to the other sex differently.
Dealing with Gender Barrier
Utilitarian
Monochromatic and Polychromatic
Expectations - teamwork - trust
42. Four barriers that keep us from listening.
Hearing
Physical - Personal - Semantic - Gender
High Context
Remembering
43. Overcome them and keep them in check.
Collaborating
Immediacy Behaviors
Hand gestures - posture - clothing - time - etc.
Dealing with Personal barriers
44. Develop your own opinion about the message (process)
Cave Paintings
Petroglyphs show pictures and pictograms tell stories.
Open Style
Evaluating
45. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Compromising
Unethical traps
Low Context
Informal
46. Types of communication
Cognitive and Affective
Practical
verbal - vocal - visual
Competing
47. All intentional and unintentional messages that are not written - spoken - or sounded.
Social Distance
Non-verbal communication
Feedback and disclosure
Emblem - illustrators - regulators - adaptors
48. People usually believe what they see over what they hear.
Competing
Telecommunication
Intimate - personal - social - public
Ambiguous Words
49. Assign meaning to the message (internalize)
Immediacy Behaviors
Interpreting
Hand gestures - posture - clothing - time - etc.
Utilitarian - moral rights - justice - practical
50. Actions - gestures - appearance - etc.
Communication Style
Visual Communication
Utilitarian - moral rights - justice - practical
Low Context