Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 2nd choice conflict resolution for all types of communicators.






2. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






3. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






4. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






5. 2 types of cultural differences






6. Most common conflict resolution for hidden style communicators.






7. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






8. Provide fair and equal treatment for all individuals and groups involved.






9. Clarify meanings and sustaining conversation.






10. Major models of communication






11. Intentional movements/gestures that add to or clarify verbal meaning.






12. Types of communication






13. 4 styles of communication






14. Different behaviors which increase closeness - familiarity - and relationship.






15. Taking appropriate action on the message (feedback)






16. Create the greatest good for the greatest amount of people






17. Depends on the receiver; context matters.






18. Actions - gestures - appearance - etc.






19. Overcome them and keep them in check.






20. Types of conflict.






21. Understanding listening stages






22. Choosing which stimulus to focus on (intake)






23. Universal - cross cultural non-verbal communication.






24. Necessity - relativity - rationalization - self-deception - end goal - greed






25. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






26. Habitual movements/gestures used in times of stress.






27. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






28. Time is a resource to be rationed and controlled.






29. Touching- 18 inches: private use.






30. People usually believe what they see over what they hear.






31. Depends on the sender; words matter.






32. 18 inches- 4 feet: close friends/colleagues.






33. Culture found in the west.






34. Views of time.






35. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






36. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






37. Ways to maintain effective relationships.






38. Lengths of personal space.






39. 12 feet +: Generally only for "speaker-listener" situations.






40. Assign meaning to the message (internalize)






41. Four barriers that keep us from listening.






42. Difference between petroglyphs and pictograms.






43. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






44. All intentional and unintentional messages that are not written - spoken - or sounded.






45. Trust is weak - members feel awkward and it becomes personal.






46. Time is a tool to be used in building/maintaining relationships.






47. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






48. The act of receiving information through the ears.






49. Non-verbal communication






50. Tone of voice