Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Non-verbal communication is based on what two elements?






2. Types of conflict.






3. Types of frame of reference.






4. Clarify meanings and sustaining conversation.






5. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






6. Universal - cross cultural non-verbal communication.






7. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






8. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






9. Understanding listening stages






10. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






11. 12 feet +: Generally only for "speaker-listener" situations.






12. Habitual movements/gestures used in times of stress.






13. Easy to communicate to society because the typical person would find them acceptable.






14. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






15. Rules and reasons for communication - known and easily stated.






16. Movements/gestures that vary between cultures more than eye contact.






17. All intentional and unintentional messages that are not written - spoken - or sounded.






18. Increase our understanding and relate to the other sex differently.






19. Intentional or unintentional movements/gestures that control the flow of conversation.






20. Ethical Rules






21. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






22. Difference between petroglyphs and pictograms.






23. Assign meaning to the message (internalize)






24. Develop your own opinion about the message (process)






25. Four barriers that keep us from listening.






26. Trust is weak - members feel awkward and it becomes personal.






27. Non-verbal communication






28. Based on ideas - objective. Ideas are separate than the person.






29. 2nd choice conflict resolution for all types of communicators.






30. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






31. Choosing which stimulus to focus on (intake)






32. Non-verbal signals






33. Written or spoken word






34. Time is a resource to be rationed and controlled.






35. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






36. Provide fair and equal treatment for all individuals and groups involved.






37. Culture found in the west.






38. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






39. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






40. Different behaviors which increase closeness - familiarity - and relationship.






41. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






42. Views of time.






43. Depends on the sender; words matter.






44. 4 styles of communication






45. Necessity - relativity - rationalization - self-deception - end goal - greed






46. Actions - gestures - appearance - etc.






47. Time is a tool to be used in building/maintaining relationships.






48. 2 types of cultural differences






49. Major models of communication






50. Self-control and focus on the message.