Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Taking appropriate action on the message (feedback)






2. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






3. Movements/gestures that vary between cultures more than eye contact.






4. Depends on the receiver; context matters.






5. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






6. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






7. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






8. Actions - gestures - appearance - etc.






9. Views of time.






10. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






11. 2 types of cultural differences






12. Self-control and focus on the message.






13. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






14. Decide which parts of the message are worth remembering.






15. Types of conflict.






16. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






17. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






18. Trust is weak - members feel awkward and it becomes personal.






19. Types of frame of reference.






20. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






21. Most common conflict resolution for hidden style communicators.






22. Rules and reasons for communication - known and easily stated.






23. Habitual movements/gestures used in times of stress.






24. Choosing which stimulus to focus on (intake)






25. Lengths of personal space.






26. Ethical Rules






27. Provide fair and equal treatment for all individuals and groups involved.






28. Culture found in the east.






29. Four barriers that keep us from listening.






30. Easy to communicate to society because the typical person would find them acceptable.






31. Non-verbal communication






32. Your communication style is based on these two things.






33. Most common conflict resolution for open style communicators.






34. Clarify meanings and sustaining conversation.






35. The act of receiving information through the ears.






36. Non-verbal signals






37. 18 inches- 4 feet: close friends/colleagues.






38. Increase our understanding and relate to the other sex differently.






39. 4 styles of communication






40. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






41. Illustrations which represent a more abstract idea/concept.






42. Ways to maintain effective relationships.






43. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






44. 2nd choice conflict resolution for all types of communicators.






45. People usually believe what they see over what they hear.






46. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






47. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






48. Types of conflict resolution.






49. Create the greatest good for the greatest amount of people






50. Based on ideas - objective. Ideas are separate than the person.