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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Types of conflict resolution.
Collaborating
Avoiding - accommodating - compromising - competing - collaborating.
Visual Communication
Justice
2. Movements/gestures that vary between cultures more than eye contact.
Emblem - illustrators - regulators - adaptors
Ideograms
Utilitarian
Evaluating
3. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Closed Style
Physical - Personal - Semantic - Gender
Compromising
Open Style
4. Self-control and focus on the message.
Avoiding - accommodating - compromising - competing - collaborating.
Emblem
Responding
Dealing with Physical barriers
5. Views of time.
Ambiguous Words
Responding
Monochromatic and Polychromatic
Non-verbal communication
6. Protect people's fundamental or inalienable rights. (the golden rule)
verbal - vocal - visual
Intimate Space
Emblem
Moral Rights
7. 2 types of cultural differences
Individualistic vs. collectivist - low context vs. high contex
Monochromatic and Polychromatic
Verbal Communication
verbal - vocal - visual
8. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Closed - blind - hidden - open
Social Distance
Cognitive and Affective
Emblem
9. Lengths of personal space.
Social Distance
Dealing with Personal barriers
Intimate - personal - social - public
Formal
10. Easy to communicate to society because the typical person would find them acceptable.
Intimate Space
Sensing - interpreting - evaluating - responding - remembering.
Practical
Unethical traps
11. Non-verbal signals
Physical - Personal - Semantic - Gender
Individualistic
Cave Paintings
Hand gestures - posture - clothing - time - etc.
12. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Technical - formal - informal
70% of all communication
Communication
Visual Communication
13. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Utilitarian
Eye contact
Avoiding - accommodating - compromising - competing - collaborating.
Dealing with Physical barriers
14. Necessity - relativity - rationalization - self-deception - end goal - greed
Responding
Unethical traps
Collaborating
Personal Space
15. Your communication style is based on these two things.
Justice
Unethical traps
Cave Paintings
Feedback and disclosure
16. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Facial expressions
verbal - vocal - visual
Dealing with Personal barriers
Communication Ethics
17. Create the greatest good for the greatest amount of people
High Context
Utilitarian
Cognitive and Affective
Low Context
18. The act of receiving information through the ears.
Active Listening
Hearing
Accommodating
Stimulus - motivation - encoding - code - decoding - feedback
19. Trust is weak - members feel awkward and it becomes personal.
Affective Conflict
Pictograms
Justice
Emblem
20. Universal - cross cultural non-verbal communication.
Closed - blind - hidden - open
Communication
Facial expressions
Communication Style
21. Most common conflict resolution for closed style communicators.
Avoiding
Illustrators
Visual Communication
Dealing with Semantic Barrier
22. Types of conflict.
Ideograms
Telecommunication
Cognitive and Affective
High Context
23. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Dealing with Physical barriers
verbal - vocal - visual
Physical Enviroment
Petroglyphs
24. Choosing which stimulus to focus on (intake)
Dealing with Physical barriers
Regulators
Ambiguous Words
Sensing
25. Habitual movements/gestures used in times of stress.
Adaptors
Communication Ethics
Listening
Individualistic vs. collectivist - low context vs. high contex
26. Rules are stated and known - but not the reasons.
Facial expressions
Formal
Ideograms
Listening
27. Major models of communication
Traditional - human relations - human resources - systems/contingency - transformational
Immediacy Behaviors
Frame of reference and cultural background
Social Distance
28. 18 inches- 4 feet: close friends/colleagues.
Blind Style
Stimulus - motivation - encoding - code - decoding - feedback
Personal Space
Collaborating
29. Most common conflict resolution for hidden style communicators.
Ambiguous Words
Moral Rights
70% of all communication
Accommodating
30. Ethical Rules
Blind Style
Utilitarian - moral rights - justice - practical
Sensing
Affective Conflict
31. Increase our understanding and relate to the other sex differently.
Emblem - illustrators - regulators - adaptors
Dealing with Gender Barrier
Ambiguous Words
Justice
32. Clarify meanings and sustaining conversation.
Visual Communication
Evaluating
Dealing with Semantic Barrier
Moral Rights
33. 12 feet +: Generally only for "speaker-listener" situations.
Dealing with Personal barriers
Traditional - human relations - human resources - systems/contingency - transformational
Public Distance
Avoiding
34. Based on ideas - objective. Ideas are separate than the person.
Cognitive Conflict
Monochromatic and Polychromatic
Petroglyphs
Illustrators
35. Provide fair and equal treatment for all individuals and groups involved.
Public Distance
Competing
Justice
Adaptors
36. Most common conflict resolution for open style communicators.
Formal
Regulators
Collaborating
Physical - Personal - Semantic - Gender
37. Depends on the receiver; context matters.
Hearing
High Context
Affective Conflict
Sensing
38. Understanding listening stages
Sensing - interpreting - evaluating - responding - remembering.
Illustrators
Petroglyphs show pictures and pictograms tell stories.
Sensing
39. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Blind Style
Pictograms
Hearing
Active Listening
40. Touching- 18 inches: private use.
Practical
Speech
Competing
Intimate Space
41. Non-verbal communication is based on what two elements?
High Context
Frame of reference and cultural background
Evaluating
Collaborating
42. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Feedback and disclosure
Practical
Closed - blind - hidden - open
Closed Style
43. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Monochromatic and Polychromatic
Monochromatic View
Dealing with Personal barriers
Speech
44. Decide which parts of the message are worth remembering.
Cognitive and Affective
Emblem - illustrators - regulators - adaptors
Remembering
Non-verbal communication
45. Actions - gestures - appearance - etc.
Visual Communication
Sensing - interpreting - evaluating - responding - remembering.
Eye contact
Pictograms
46. Time is a resource to be rationed and controlled.
Dealing with Semantic Barrier
Interpreting
Accommodating
Monochromatic View
47. Intentional movements/gestures with a specific meaning.
Emblem
Adaptors
Physical - Personal - Semantic - Gender
Polychromatic View
48. Non-verbal communication
Regulators
Dealing with Semantic Barrier
Illustrators
70% of all communication
49. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Collaborating
Informal
Monochromatic and Polychromatic
Cave Paintings
50. 4 styles of communication
Open Style
Closed - blind - hidden - open
Visual Communication
Personal Space