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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Non-verbal signals
Speech
Cognitive and Affective
Hand gestures - posture - clothing - time - etc.
Intimate - personal - social - public
2. Tone of voice
Responding
Cognitive and Affective
Feedback and disclosure
Vocal Communication
3. Rules and reasons for communication - known and easily stated.
Monochromatic and Polychromatic
Adaptors
Communication Style
Technical
4. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Affective Conflict
Moral Rights
Communication Ethics
Verbal Communication
5. Universal - cross cultural non-verbal communication.
Hand gestures - posture - clothing - time - etc.
Facial expressions
Frame of reference and cultural background
Speech
6. Necessity - relativity - rationalization - self-deception - end goal - greed
Technical - formal - informal
Unethical traps
Writing
Hand gestures - posture - clothing - time - etc.
7. Four barriers that keep us from listening.
Telecommunication
Physical - Personal - Semantic - Gender
Sensing
Evaluating
8. Most common conflict resolution for blind style communicators.
Competing
Technical
Illustrators
Monochromatic View
9. 4 styles of communication
Closed - blind - hidden - open
Technical
Social Distance
Petroglyphs
10. Intentional movements/gestures that add to or clarify verbal meaning.
Immediacy Behaviors
Sensing
Closed Style
Illustrators
11. Actions - gestures - appearance - etc.
Visual Communication
Formal
Pictograms
Hearing
12. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Communication Style
Blind Style
Hand gestures - posture - clothing - time - etc.
Remembering
13. Most common conflict resolution for hidden style communicators.
Petroglyphs
Practical
Accommodating
Cognitive Conflict
14. Non-verbal communication
Blind Style
70% of all communication
Speech
Collectivist
15. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Pictograms
Ambiguous Words
Hidden Style
Competing
16. Overcome them and keep them in check.
Formal
Dealing with Personal barriers
Emblem
Closed - blind - hidden - open
17. Easy to communicate to society because the typical person would find them acceptable.
Listening
Communication Style
Practical
Monochromatic and Polychromatic
18. Different behaviors which increase closeness - familiarity - and relationship.
Intimate Space
Immediacy Behaviors
Polychromatic View
Avoiding - accommodating - compromising - competing - collaborating.
19. Difference between petroglyphs and pictograms.
Responding
Hidden Style
Pictograms
Petroglyphs show pictures and pictograms tell stories.
20. Clarify meanings and sustaining conversation.
Regulators
Remembering
Dealing with Semantic Barrier
Evaluating
21. Choosing which stimulus to focus on (intake)
Sensing
Non-verbal communication
Feedback and disclosure
Ideograms
22. Ways to maintain effective relationships.
Immediacy Behaviors
Expectations - teamwork - trust
Pictograms
Compromising
23. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Telecommunication
Informal
Collaborating
Justice
24. Assign meaning to the message (internalize)
Dealing with Gender Barrier
Technical
Individualistic vs. collectivist - low context vs. high contex
Interpreting
25. The process of internalizing and heeding information.
Interpreting
Listening
Collectivist
Facial expressions
26. Most common conflict resolution for closed style communicators.
Moral Rights
Technical
Avoiding
Communication Ethics
27. 2 types of cultural differences
Individualistic vs. collectivist - low context vs. high contex
Cognitive Conflict
Cognitive and Affective
Open Style
28. Time is a tool to be used in building/maintaining relationships.
Adaptors
Polychromatic View
Dealing with Gender Barrier
Speech
29. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Regulators
Open Style
Dealing with Semantic Barrier
Visual Communication
30. Taking appropriate action on the message (feedback)
Responding
Traditional - human relations - human resources - systems/contingency - transformational
Expectations - teamwork - trust
Low Context
31. Most common conflict resolution for open style communicators.
Open Style
Communication
Collaborating
Physical Enviroment
32. 18 inches- 4 feet: close friends/colleagues.
Physical - Personal - Semantic - Gender
Personal Space
Moral Rights
Stimulus - motivation - encoding - code - decoding - feedback
33. Culture found in the west.
Informal
Individualistic
Practical
Telecommunication
34. Understanding listening stages
Responding
Sensing - interpreting - evaluating - responding - remembering.
Intimate - personal - social - public
Closed Style
35. Types of conflict.
Active Listening
Practical
Petroglyphs
Cognitive and Affective
36. Types of conflict resolution.
Unethical traps
Traditional - human relations - human resources - systems/contingency - transformational
Avoiding - accommodating - compromising - competing - collaborating.
Emblem - illustrators - regulators - adaptors
37. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Dealing with Semantic Barrier
Telecommunication
Stimulus - motivation - encoding - code - decoding - feedback
Speech
38. The act of receiving information through the ears.
Hearing
Adaptors
Eye contact
Communication Ethics
39. Self-control and focus on the message.
Adaptors
Collaborating
Petroglyphs show pictures and pictograms tell stories.
Dealing with Physical barriers
40. Rules are stated and known - but not the reasons.
verbal - vocal - visual
Petroglyphs show pictures and pictograms tell stories.
Formal
Visual Communication
41. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Unethical traps
Closed Style
Formal
Adaptors
42. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Unethical traps
Ideograms
verbal - vocal - visual
Writing
43. Time is a resource to be rationed and controlled.
Closed Style
Vocal Communication
Monochromatic View
Dealing with Personal barriers
44. Types of communication
verbal - vocal - visual
High Context
Collectivist
Low Context
45. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Petroglyphs
Moral Rights
Hidden Style
Open Style
46. Types of frame of reference.
Technical - formal - informal
Compromising
Physical - Personal - Semantic - Gender
Affective Conflict
47. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Eye contact
Avoiding - accommodating - compromising - competing - collaborating.
Hand gestures - posture - clothing - time - etc.
Hidden Style
48. 12 feet +: Generally only for "speaker-listener" situations.
Eye contact
Public Distance
Speech
Monochromatic and Polychromatic
49. Depends on the receiver; context matters.
Vocal Communication
Remembering
High Context
Collectivist
50. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Accommodating
Individualistic vs. collectivist - low context vs. high contex
Communication
Avoiding