Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Time is a tool to be used in building/maintaining relationships.






2. Written or spoken word






3. Ethical Rules






4. People usually believe what they see over what they hear.






5. Tone of voice






6. Necessity - relativity - rationalization - self-deception - end goal - greed






7. Based on ideas - objective. Ideas are separate than the person.






8. Choosing which stimulus to focus on (intake)






9. Depends on the sender; words matter.






10. Universal - cross cultural non-verbal communication.






11. Actions - gestures - appearance - etc.






12. Intentional movements/gestures that add to or clarify verbal meaning.






13. Four barriers that keep us from listening.






14. Types of conflict.






15. Assign meaning to the message (internalize)






16. Most common conflict resolution for open style communicators.






17. Ways to maintain effective relationships.






18. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






19. Most common conflict resolution for closed style communicators.






20. Increase our understanding and relate to the other sex differently.






21. Intentional movements/gestures with a specific meaning.






22. Views of time.






23. Clarify meanings and sustaining conversation.






24. Steps in Communication






25. 2 types of cultural differences






26. Non-verbal communication is based on what two elements?






27. Illustrations which represent a more abstract idea/concept.






28. Non-verbal signals






29. 12 feet +: Generally only for "speaker-listener" situations.






30. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






31. Most common conflict resolution for blind style communicators.






32. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






33. Rules and reasons for communication - known and easily stated.






34. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






35. Habitual movements/gestures used in times of stress.






36. Major models of communication






37. Movements/gestures that vary between cultures more than eye contact.






38. Self-control and focus on the message.






39. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






40. Most common conflict resolution for hidden style communicators.






41. All intentional and unintentional messages that are not written - spoken - or sounded.






42. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






43. Culture found in the west.






44. Culture found in the east.






45. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






46. Provide fair and equal treatment for all individuals and groups involved.






47. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






48. Create the greatest good for the greatest amount of people






49. Your communication style is based on these two things.






50. 2nd choice conflict resolution for all types of communicators.