Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






2. Protect people's fundamental or inalienable rights. (the golden rule)






3. The process of internalizing and heeding information.






4. Actions - gestures - appearance - etc.






5. Universal - cross cultural non-verbal communication.






6. Ways to maintain effective relationships.






7. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






8. Based on ideas - objective. Ideas are separate than the person.






9. Trust is weak - members feel awkward and it becomes personal.






10. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






11. Understanding listening stages






12. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






13. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






14. 4 styles of communication






15. Different behaviors which increase closeness - familiarity - and relationship.






16. The act of receiving information through the ears.






17. People usually believe what they see over what they hear.






18. Types of communication






19. Major models of communication






20. Assign meaning to the message (internalize)






21. 18 inches- 4 feet: close friends/colleagues.






22. Movements/gestures that vary between cultures more than eye contact.






23. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






24. Rules and reasons for communication - known and easily stated.






25. Overcome them and keep them in check.






26. Self-control and focus on the message.






27. Depends on the sender; words matter.






28. 2nd choice conflict resolution for all types of communicators.






29. Easy to communicate to society because the typical person would find them acceptable.






30. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






31. Most common conflict resolution for open style communicators.






32. Develop your own opinion about the message (process)






33. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






34. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






35. Illustrations which represent a more abstract idea/concept.






36. Most common conflict resolution for closed style communicators.






37. Types of conflict resolution.






38. Ethical Rules






39. Tone of voice






40. Intentional or unintentional movements/gestures that control the flow of conversation.






41. Create the greatest good for the greatest amount of people






42. Most common conflict resolution for blind style communicators.






43. 2 types of cultural differences






44. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






45. Types of conflict.






46. Intentional movements/gestures with a specific meaning.






47. Clarify meanings and sustaining conversation.






48. Depends on the receiver; context matters.






49. Non-verbal communication is based on what two elements?






50. 12 feet +: Generally only for "speaker-listener" situations.