Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Understanding listening stages






2. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






3. Illustrations which represent a more abstract idea/concept.






4. Types of conflict.






5. Most common conflict resolution for closed style communicators.






6. Difference between petroglyphs and pictograms.






7. 18 inches- 4 feet: close friends/colleagues.






8. Types of communication






9. Trust is weak - members feel awkward and it becomes personal.






10. Depends on the sender; words matter.






11. Habitual movements/gestures used in times of stress.






12. Protect people's fundamental or inalienable rights. (the golden rule)






13. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






14. The process of internalizing and heeding information.






15. Assign meaning to the message (internalize)






16. The act of receiving information through the ears.






17. Tone of voice






18. Most common conflict resolution for open style communicators.






19. 2 types of cultural differences






20. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






21. 12 feet +: Generally only for "speaker-listener" situations.






22. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






23. Four barriers that keep us from listening.






24. Most common conflict resolution for blind style communicators.






25. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






26. Culture found in the east.






27. Universal - cross cultural non-verbal communication.






28. Create the greatest good for the greatest amount of people






29. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






30. All intentional and unintentional messages that are not written - spoken - or sounded.






31. Easy to communicate to society because the typical person would find them acceptable.






32. Necessity - relativity - rationalization - self-deception - end goal - greed






33. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






34. Movements/gestures that vary between cultures more than eye contact.






35. Decide which parts of the message are worth remembering.






36. Time is a resource to be rationed and controlled.






37. Overcome them and keep them in check.






38. Touching- 18 inches: private use.






39. Clarify meanings and sustaining conversation.






40. Develop your own opinion about the message (process)






41. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






42. Views of time.






43. Non-verbal communication is based on what two elements?






44. Choosing which stimulus to focus on (intake)






45. Written or spoken word






46. Ethical Rules






47. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






48. Taking appropriate action on the message (feedback)






49. Ways to maintain effective relationships.






50. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.