Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






2. Trust is weak - members feel awkward and it becomes personal.






3. Depends on the receiver; context matters.






4. Ways to maintain effective relationships.






5. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






6. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






7. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






8. Develop your own opinion about the message (process)






9. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






10. Intentional movements/gestures that add to or clarify verbal meaning.






11. Assign meaning to the message (internalize)






12. Time is a resource to be rationed and controlled.






13. Difference between petroglyphs and pictograms.






14. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






15. All intentional and unintentional messages that are not written - spoken - or sounded.






16. Taking appropriate action on the message (feedback)






17. Lengths of personal space.






18. Provide fair and equal treatment for all individuals and groups involved.






19. Types of conflict resolution.






20. People usually believe what they see over what they hear.






21. Non-verbal communication is based on what two elements?






22. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






23. Intentional movements/gestures with a specific meaning.






24. Types of communication






25. Time is a tool to be used in building/maintaining relationships.






26. Most common conflict resolution for hidden style communicators.






27. Based on ideas - objective. Ideas are separate than the person.






28. Understanding listening stages






29. Rules are stated and known - but not the reasons.






30. Protect people's fundamental or inalienable rights. (the golden rule)






31. Non-verbal signals






32. Illustrations which represent a more abstract idea/concept.






33. Touching- 18 inches: private use.






34. Types of frame of reference.






35. 4 styles of communication






36. Tone of voice






37. Clarify meanings and sustaining conversation.






38. Views of time.






39. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






40. 18 inches- 4 feet: close friends/colleagues.






41. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






42. Types of conflict.






43. Habitual movements/gestures used in times of stress.






44. Overcome them and keep them in check.






45. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






46. Culture found in the west.






47. 2nd choice conflict resolution for all types of communicators.






48. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






49. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






50. Decide which parts of the message are worth remembering.