Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The process of internalizing and heeding information.

2. Written or spoken word

3. Rules and reasons for communication - known and easily stated.

4. Four barriers that keep us from listening.

5. Touching- 18 inches: private use.

6. Overcome them and keep them in check.

7. 2 types of cultural differences

8. Rules are stated and known - but not the reasons.

9. All intentional and unintentional messages that are not written - spoken - or sounded.

10. Difference between petroglyphs and pictograms.

11. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.

12. Develop your own opinion about the message (process)

13. Most common conflict resolution for hidden style communicators.

14. Illustrations which represent a more abstract idea/concept.

15. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.

16. Your communication style is based on these two things.

17. Assign meaning to the message (internalize)

18. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.

19. Major models of communication

20. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.

21. Self-control and focus on the message.

22. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.

23. Different behaviors which increase closeness - familiarity - and relationship.

24. Non-verbal communication is based on what two elements?

25. Choosing which stimulus to focus on (intake)

26. Provide fair and equal treatment for all individuals and groups involved.

27. Universal - cross cultural non-verbal communication.

28. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.

29. Types of communication

30. Decide which parts of the message are worth remembering.

31. Most common conflict resolution for closed style communicators.

32. 18 inches- 4 feet: close friends/colleagues.

33. 2nd choice conflict resolution for all types of communicators.

34. Steps in Communication

35. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.

36. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.

37. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.

38. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.

39. Actions - gestures - appearance - etc.

40. People usually believe what they see over what they hear.

41. Depends on the receiver; context matters.

42. Easy to communicate to society because the typical person would find them acceptable.

43. Trust is weak - members feel awkward and it becomes personal.

44. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -

45. Habitual movements/gestures used in times of stress.

46. Culture found in the west.

47. Types of conflict resolution.

48. Intentional movements/gestures with a specific meaning.

49. Create the greatest good for the greatest amount of people

50. Clarify meanings and sustaining conversation.