Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Types of conflict.






2. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






3. Your communication style is based on these two things.






4. Decide which parts of the message are worth remembering.






5. 4 styles of communication






6. Tone of voice






7. Lengths of personal space.






8. Habitual movements/gestures used in times of stress.






9. Taking appropriate action on the message (feedback)






10. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






11. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






12. Rules are stated and known - but not the reasons.






13. Non-verbal signals






14. Touching- 18 inches: private use.






15. Develop your own opinion about the message (process)






16. 2 types of cultural differences






17. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






18. Rules and reasons for communication - known and easily stated.






19. Non-verbal communication






20. 2nd choice conflict resolution for all types of communicators.






21. Illustrations which represent a more abstract idea/concept.






22. Most common conflict resolution for closed style communicators.






23. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






24. Culture found in the west.






25. Difference between petroglyphs and pictograms.






26. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






27. Most common conflict resolution for blind style communicators.






28. Understanding listening stages






29. Four barriers that keep us from listening.






30. The act of receiving information through the ears.






31. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






32. Actions - gestures - appearance - etc.






33. Different behaviors which increase closeness - familiarity - and relationship.






34. Time is a resource to be rationed and controlled.






35. Views of time.






36. 18 inches- 4 feet: close friends/colleagues.






37. Universal - cross cultural non-verbal communication.






38. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






39. Types of conflict resolution.






40. Depends on the receiver; context matters.






41. Types of frame of reference.






42. Most common conflict resolution for hidden style communicators.






43. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






44. Intentional movements/gestures that add to or clarify verbal meaning.






45. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






46. Provide fair and equal treatment for all individuals and groups involved.






47. Most common conflict resolution for open style communicators.






48. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






49. Create the greatest good for the greatest amount of people






50. Steps in Communication