Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






2. 2 types of cultural differences






3. 12 feet +: Generally only for "speaker-listener" situations.






4. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






5. People usually believe what they see over what they hear.






6. Tone of voice






7. 2nd choice conflict resolution for all types of communicators.






8. Types of frame of reference.






9. Trust is weak - members feel awkward and it becomes personal.






10. Lengths of personal space.






11. Self-control and focus on the message.






12. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






13. Assign meaning to the message (internalize)






14. Protect people's fundamental or inalienable rights. (the golden rule)






15. Create the greatest good for the greatest amount of people






16. Four barriers that keep us from listening.






17. Provide fair and equal treatment for all individuals and groups involved.






18. Time is a resource to be rationed and controlled.






19. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






20. All intentional and unintentional messages that are not written - spoken - or sounded.






21. Ethical Rules






22. Intentional or unintentional movements/gestures that control the flow of conversation.






23. Major models of communication






24. Actions - gestures - appearance - etc.






25. 18 inches- 4 feet: close friends/colleagues.






26. Choosing which stimulus to focus on (intake)






27. Different behaviors which increase closeness - familiarity - and relationship.






28. Steps in Communication






29. Non-verbal signals






30. Non-verbal communication is based on what two elements?






31. Rules and reasons for communication - known and easily stated.






32. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






33. Taking appropriate action on the message (feedback)






34. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






35. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






36. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






37. Movements/gestures that vary between cultures more than eye contact.






38. Non-verbal communication






39. Most common conflict resolution for open style communicators.






40. Most common conflict resolution for closed style communicators.






41. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






42. Universal - cross cultural non-verbal communication.






43. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






44. Most common conflict resolution for blind style communicators.






45. Types of conflict resolution.






46. Ways to maintain effective relationships.






47. Clarify meanings and sustaining conversation.






48. Time is a tool to be used in building/maintaining relationships.






49. Habitual movements/gestures used in times of stress.






50. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.