Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






2. Difference between petroglyphs and pictograms.






3. The act of receiving information through the ears.






4. Necessity - relativity - rationalization - self-deception - end goal - greed






5. Easy to communicate to society because the typical person would find them acceptable.






6. Most common conflict resolution for hidden style communicators.






7. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






8. The process of internalizing and heeding information.






9. People usually believe what they see over what they hear.






10. Clarify meanings and sustaining conversation.






11. Actions - gestures - appearance - etc.






12. 4 styles of communication






13. 18 inches- 4 feet: close friends/colleagues.






14. Intentional or unintentional movements/gestures that control the flow of conversation.






15. Major models of communication






16. Most common conflict resolution for closed style communicators.






17. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






18. Develop your own opinion about the message (process)






19. Different behaviors which increase closeness - familiarity - and relationship.






20. Trust is weak - members feel awkward and it becomes personal.






21. Assign meaning to the message (internalize)






22. Create the greatest good for the greatest amount of people






23. Non-verbal communication






24. Protect people's fundamental or inalienable rights. (the golden rule)






25. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






26. Based on ideas - objective. Ideas are separate than the person.






27. Tone of voice






28. Steps in Communication






29. All intentional and unintentional messages that are not written - spoken - or sounded.






30. Time is a resource to be rationed and controlled.






31. Rules and reasons for communication - known and easily stated.






32. Culture found in the west.






33. Intentional movements/gestures with a specific meaning.






34. Types of conflict resolution.






35. Ethical Rules






36. Choosing which stimulus to focus on (intake)






37. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






38. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






39. Time is a tool to be used in building/maintaining relationships.






40. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






41. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






42. Types of communication






43. Lengths of personal space.






44. Universal - cross cultural non-verbal communication.






45. Intentional movements/gestures that add to or clarify verbal meaning.






46. Taking appropriate action on the message (feedback)






47. Written or spoken word






48. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






49. Rules are stated and known - but not the reasons.






50. Non-verbal communication is based on what two elements?