Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






2. Protect people's fundamental or inalienable rights. (the golden rule)






3. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






4. Types of conflict.






5. Create the greatest good for the greatest amount of people






6. Ethical Rules






7. All intentional and unintentional messages that are not written - spoken - or sounded.






8. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






9. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






10. Movements/gestures that vary between cultures more than eye contact.






11. Non-verbal communication






12. Clarify meanings and sustaining conversation.






13. 12 feet +: Generally only for "speaker-listener" situations.






14. Most common conflict resolution for open style communicators.






15. Self-control and focus on the message.






16. Universal - cross cultural non-verbal communication.






17. Depends on the receiver; context matters.






18. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






19. Choosing which stimulus to focus on (intake)






20. Based on ideas - objective. Ideas are separate than the person.






21. Time is a resource to be rationed and controlled.






22. The act of receiving information through the ears.






23. Lengths of personal space.






24. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






25. Ways to maintain effective relationships.






26. Types of conflict resolution.






27. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






28. 18 inches- 4 feet: close friends/colleagues.






29. Steps in Communication






30. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






31. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






32. Time is a tool to be used in building/maintaining relationships.






33. Your communication style is based on these two things.






34. Types of frame of reference.






35. Rules and reasons for communication - known and easily stated.






36. Actions - gestures - appearance - etc.






37. Understanding listening stages






38. Written or spoken word






39. Develop your own opinion about the message (process)






40. Intentional movements/gestures that add to or clarify verbal meaning.






41. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






42. Culture found in the west.






43. Most common conflict resolution for closed style communicators.






44. Views of time.






45. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






46. Non-verbal communication is based on what two elements?






47. Decide which parts of the message are worth remembering.






48. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






49. Touching- 18 inches: private use.






50. Taking appropriate action on the message (feedback)