Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






2. Provide fair and equal treatment for all individuals and groups involved.






3. Most common conflict resolution for open style communicators.






4. 12 feet +: Generally only for "speaker-listener" situations.






5. Your communication style is based on these two things.






6. Overcome them and keep them in check.






7. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






8. Most common conflict resolution for hidden style communicators.






9. Time is a resource to be rationed and controlled.






10. Different behaviors which increase closeness - familiarity - and relationship.






11. The act of receiving information through the ears.






12. Necessity - relativity - rationalization - self-deception - end goal - greed






13. Intentional or unintentional movements/gestures that control the flow of conversation.






14. Choosing which stimulus to focus on (intake)






15. Types of conflict resolution.






16. Decide which parts of the message are worth remembering.






17. People usually believe what they see over what they hear.






18. Depends on the sender; words matter.






19. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






20. Illustrations which represent a more abstract idea/concept.






21. Difference between petroglyphs and pictograms.






22. Intentional movements/gestures with a specific meaning.






23. Non-verbal communication






24. Depends on the receiver; context matters.






25. Major models of communication






26. Ways to maintain effective relationships.






27. 4 styles of communication






28. Touching- 18 inches: private use.






29. Universal - cross cultural non-verbal communication.






30. Trust is weak - members feel awkward and it becomes personal.






31. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






32. Taking appropriate action on the message (feedback)






33. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






34. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






35. Time is a tool to be used in building/maintaining relationships.






36. Habitual movements/gestures used in times of stress.






37. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






38. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






39. 18 inches- 4 feet: close friends/colleagues.






40. Rules and reasons for communication - known and easily stated.






41. Tone of voice






42. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






43. Four barriers that keep us from listening.






44. Steps in Communication






45. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






46. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






47. Develop your own opinion about the message (process)






48. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






49. The process of internalizing and heeding information.






50. Clarify meanings and sustaining conversation.