Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Major models of communication






2. 18 inches- 4 feet: close friends/colleagues.






3. Intentional or unintentional movements/gestures that control the flow of conversation.






4. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






5. Culture found in the east.






6. Steps in Communication






7. Types of conflict.






8. Easy to communicate to society because the typical person would find them acceptable.






9. Types of conflict resolution.






10. Four barriers that keep us from listening.






11. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






12. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






13. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






14. Habitual movements/gestures used in times of stress.






15. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






16. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






17. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






18. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






19. Based on ideas - objective. Ideas are separate than the person.






20. Difference between petroglyphs and pictograms.






21. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






22. Provide fair and equal treatment for all individuals and groups involved.






23. Rules and reasons for communication - known and easily stated.






24. Most common conflict resolution for hidden style communicators.






25. 2nd choice conflict resolution for all types of communicators.






26. People usually believe what they see over what they hear.






27. Taking appropriate action on the message (feedback)






28. Overcome them and keep them in check.






29. Most common conflict resolution for closed style communicators.






30. Time is a resource to be rationed and controlled.






31. Written or spoken word






32. Touching- 18 inches: private use.






33. Intentional movements/gestures that add to or clarify verbal meaning.






34. 2 types of cultural differences






35. Rules are stated and known - but not the reasons.






36. 4 styles of communication






37. Different behaviors which increase closeness - familiarity - and relationship.






38. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






39. Increase our understanding and relate to the other sex differently.






40. Universal - cross cultural non-verbal communication.






41. Most common conflict resolution for blind style communicators.






42. Movements/gestures that vary between cultures more than eye contact.






43. Decide which parts of the message are worth remembering.






44. Lengths of personal space.






45. Views of time.






46. Depends on the receiver; context matters.






47. Non-verbal signals






48. Intentional movements/gestures with a specific meaning.






49. Actions - gestures - appearance - etc.






50. Types of frame of reference.