Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Ethical Rules






2. Types of communication






3. Types of conflict.






4. Assign meaning to the message (internalize)






5. Ways to maintain effective relationships.






6. 12 feet +: Generally only for "speaker-listener" situations.






7. Clarify meanings and sustaining conversation.






8. Tone of voice






9. The process of internalizing and heeding information.






10. Steps in Communication






11. Time is a resource to be rationed and controlled.






12. Movements/gestures that vary between cultures more than eye contact.






13. Create the greatest good for the greatest amount of people






14. Universal - cross cultural non-verbal communication.






15. Most common conflict resolution for closed style communicators.






16. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






17. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






18. Non-verbal signals






19. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






20. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






21. Culture found in the west.






22. Habitual movements/gestures used in times of stress.






23. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






24. Develop your own opinion about the message (process)






25. Touching- 18 inches: private use.






26. Rules and reasons for communication - known and easily stated.






27. 2nd choice conflict resolution for all types of communicators.






28. Intentional movements/gestures that add to or clarify verbal meaning.






29. Depends on the sender; words matter.






30. Most common conflict resolution for blind style communicators.






31. Illustrations which represent a more abstract idea/concept.






32. Different behaviors which increase closeness - familiarity - and relationship.






33. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






34. Most common conflict resolution for hidden style communicators.






35. Choosing which stimulus to focus on (intake)






36. Difference between petroglyphs and pictograms.






37. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






38. People usually believe what they see over what they hear.






39. All intentional and unintentional messages that are not written - spoken - or sounded.






40. Trust is weak - members feel awkward and it becomes personal.






41. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






42. Your communication style is based on these two things.






43. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






44. Types of conflict resolution.






45. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






46. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






47. Intentional movements/gestures with a specific meaning.






48. Lengths of personal space.






49. Culture found in the east.






50. 18 inches- 4 feet: close friends/colleagues.