Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






2. Types of communication






3. Non-verbal signals






4. Culture found in the west.






5. Easy to communicate to society because the typical person would find them acceptable.






6. Most common conflict resolution for open style communicators.






7. Decide which parts of the message are worth remembering.






8. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






9. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






10. Develop your own opinion about the message (process)






11. Understanding listening stages






12. People usually believe what they see over what they hear.






13. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






14. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






15. Most common conflict resolution for hidden style communicators.






16. Time is a tool to be used in building/maintaining relationships.






17. Depends on the sender; words matter.






18. Time is a resource to be rationed and controlled.






19. Universal - cross cultural non-verbal communication.






20. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






21. Steps in Communication






22. Views of time.






23. Movements/gestures that vary between cultures more than eye contact.






24. Major models of communication






25. Intentional movements/gestures with a specific meaning.






26. The act of receiving information through the ears.






27. Increase our understanding and relate to the other sex differently.






28. Ethical Rules






29. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






30. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






31. Protect people's fundamental or inalienable rights. (the golden rule)






32. The process of internalizing and heeding information.






33. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






34. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






35. 4 styles of communication






36. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






37. Rules are stated and known - but not the reasons.






38. Lengths of personal space.






39. Choosing which stimulus to focus on (intake)






40. Depends on the receiver; context matters.






41. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






42. Culture found in the east.






43. Ways to maintain effective relationships.






44. Non-verbal communication






45. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






46. Difference between petroglyphs and pictograms.






47. Overcome them and keep them in check.






48. Tone of voice






49. Habitual movements/gestures used in times of stress.






50. Rules and reasons for communication - known and easily stated.