Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Illustrations which represent a more abstract idea/concept.






2. The process of internalizing and heeding information.






3. Difference between petroglyphs and pictograms.






4. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






5. Non-verbal communication






6. Culture found in the west.






7. Based on ideas - objective. Ideas are separate than the person.






8. Tone of voice






9. Rules are stated and known - but not the reasons.






10. Understanding listening stages






11. Different behaviors which increase closeness - familiarity - and relationship.






12. Types of frame of reference.






13. Intentional movements/gestures with a specific meaning.






14. Actions - gestures - appearance - etc.






15. Clarify meanings and sustaining conversation.






16. Non-verbal communication is based on what two elements?






17. Non-verbal signals






18. Most common conflict resolution for open style communicators.






19. Most common conflict resolution for closed style communicators.






20. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






21. Intentional or unintentional movements/gestures that control the flow of conversation.






22. Habitual movements/gestures used in times of stress.






23. Most common conflict resolution for hidden style communicators.






24. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






25. Self-control and focus on the message.






26. Increase our understanding and relate to the other sex differently.






27. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






28. Views of time.






29. Time is a tool to be used in building/maintaining relationships.






30. Create the greatest good for the greatest amount of people






31. Intentional movements/gestures that add to or clarify verbal meaning.






32. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






33. Taking appropriate action on the message (feedback)






34. Written or spoken word






35. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






36. Choosing which stimulus to focus on (intake)






37. Movements/gestures that vary between cultures more than eye contact.






38. Most common conflict resolution for blind style communicators.






39. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






40. Ways to maintain effective relationships.






41. Types of conflict.






42. Lengths of personal space.






43. Provide fair and equal treatment for all individuals and groups involved.






44. Culture found in the east.






45. All intentional and unintentional messages that are not written - spoken - or sounded.






46. Depends on the receiver; context matters.






47. Time is a resource to be rationed and controlled.






48. 2nd choice conflict resolution for all types of communicators.






49. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






50. Depends on the sender; words matter.