Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






2. Taking appropriate action on the message (feedback)






3. Self-control and focus on the message.






4. Habitual movements/gestures used in times of stress.






5. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






6. Illustrations which represent a more abstract idea/concept.






7. Non-verbal communication is based on what two elements?






8. 2nd choice conflict resolution for all types of communicators.






9. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






10. Culture found in the west.






11. Ethical Rules






12. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






13. Decide which parts of the message are worth remembering.






14. Based on ideas - objective. Ideas are separate than the person.






15. Most common conflict resolution for hidden style communicators.






16. Types of communication






17. Ways to maintain effective relationships.






18. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






19. Universal - cross cultural non-verbal communication.






20. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






21. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






22. Touching- 18 inches: private use.






23. Necessity - relativity - rationalization - self-deception - end goal - greed






24. Protect people's fundamental or inalienable rights. (the golden rule)






25. Intentional movements/gestures with a specific meaning.






26. 2 types of cultural differences






27. Understanding listening stages






28. Overcome them and keep them in check.






29. Clarify meanings and sustaining conversation.






30. Most common conflict resolution for closed style communicators.






31. Non-verbal signals






32. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






33. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






34. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






35. Develop your own opinion about the message (process)






36. Types of conflict.






37. Views of time.






38. The process of internalizing and heeding information.






39. 12 feet +: Generally only for "speaker-listener" situations.






40. Time is a tool to be used in building/maintaining relationships.






41. Lengths of personal space.






42. Your communication style is based on these two things.






43. Rules and reasons for communication - known and easily stated.






44. Written or spoken word






45. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






46. Create the greatest good for the greatest amount of people






47. 4 styles of communication






48. Most common conflict resolution for open style communicators.






49. Intentional movements/gestures that add to or clarify verbal meaning.






50. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.