Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Actions - gestures - appearance - etc.






2. Understanding listening stages






3. Types of frame of reference.






4. Based on ideas - objective. Ideas are separate than the person.






5. Most common conflict resolution for hidden style communicators.






6. Easy to communicate to society because the typical person would find them acceptable.






7. Tone of voice






8. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






9. All intentional and unintentional messages that are not written - spoken - or sounded.






10. Non-verbal signals






11. Decide which parts of the message are worth remembering.






12. Non-verbal communication is based on what two elements?






13. Rules and reasons for communication - known and easily stated.






14. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






15. Assign meaning to the message (internalize)






16. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






17. Universal - cross cultural non-verbal communication.






18. Views of time.






19. Culture found in the west.






20. Types of conflict resolution.






21. Types of conflict.






22. Four barriers that keep us from listening.






23. Major models of communication






24. Depends on the sender; words matter.






25. The process of internalizing and heeding information.






26. Most common conflict resolution for blind style communicators.






27. Self-control and focus on the message.






28. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






29. Habitual movements/gestures used in times of stress.






30. 2 types of cultural differences






31. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






32. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






33. Illustrations which represent a more abstract idea/concept.






34. The act of receiving information through the ears.






35. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






36. Depends on the receiver; context matters.






37. Difference between petroglyphs and pictograms.






38. Time is a resource to be rationed and controlled.






39. Increase our understanding and relate to the other sex differently.






40. Touching- 18 inches: private use.






41. Your communication style is based on these two things.






42. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






43. Time is a tool to be used in building/maintaining relationships.






44. Lengths of personal space.






45. 2nd choice conflict resolution for all types of communicators.






46. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






47. Taking appropriate action on the message (feedback)






48. Different behaviors which increase closeness - familiarity - and relationship.






49. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






50. Provide fair and equal treatment for all individuals and groups involved.