Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 2nd choice conflict resolution for all types of communicators.






2. Four barriers that keep us from listening.






3. Rules and reasons for communication - known and easily stated.






4. Necessity - relativity - rationalization - self-deception - end goal - greed






5. 4 styles of communication






6. Provide fair and equal treatment for all individuals and groups involved.






7. Different behaviors which increase closeness - familiarity - and relationship.






8. Most common conflict resolution for closed style communicators.






9. Self-control and focus on the message.






10. Steps in Communication






11. Time is a tool to be used in building/maintaining relationships.






12. Taking appropriate action on the message (feedback)






13. Depends on the receiver; context matters.






14. Non-verbal signals






15. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






16. All intentional and unintentional messages that are not written - spoken - or sounded.






17. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






18. Types of conflict.






19. Most common conflict resolution for hidden style communicators.






20. Ethical Rules






21. Most common conflict resolution for blind style communicators.






22. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






23. Touching- 18 inches: private use.






24. Protect people's fundamental or inalienable rights. (the golden rule)






25. Culture found in the east.






26. Clarify meanings and sustaining conversation.






27. The process of internalizing and heeding information.






28. Intentional or unintentional movements/gestures that control the flow of conversation.






29. Trust is weak - members feel awkward and it becomes personal.






30. Most common conflict resolution for open style communicators.






31. 18 inches- 4 feet: close friends/colleagues.






32. Movements/gestures that vary between cultures more than eye contact.






33. Difference between petroglyphs and pictograms.






34. Culture found in the west.






35. Lengths of personal space.






36. Develop your own opinion about the message (process)






37. Depends on the sender; words matter.






38. Based on ideas - objective. Ideas are separate than the person.






39. Types of conflict resolution.






40. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






41. Non-verbal communication is based on what two elements?






42. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






43. Easy to communicate to society because the typical person would find them acceptable.






44. 12 feet +: Generally only for "speaker-listener" situations.






45. Types of frame of reference.






46. Tone of voice






47. Decide which parts of the message are worth remembering.






48. 2 types of cultural differences






49. Overcome them and keep them in check.






50. Intentional movements/gestures with a specific meaning.