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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. All intentional and unintentional messages that are not written - spoken - or sounded.
Dealing with Personal barriers
Non-verbal communication
Remembering
Illustrators
2. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Dealing with Physical barriers
Communication
Non-verbal communication
Responding
3. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Competing
Non-verbal communication
Feedback and disclosure
Social Distance
4. Written or spoken word
Emblem
Eye contact
70% of all communication
Verbal Communication
5. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Blind Style
Remembering
Avoiding - accommodating - compromising - competing - collaborating.
Individualistic vs. collectivist - low context vs. high contex
6. Tone of voice
Physical - Personal - Semantic - Gender
Competing
Emblem
Vocal Communication
7. Ways to maintain effective relationships.
Intimate - personal - social - public
Dealing with Physical barriers
Regulators
Expectations - teamwork - trust
8. Movements/gestures that vary between cultures more than eye contact.
Collaborating
Technical
Cave Paintings
Emblem - illustrators - regulators - adaptors
9. People usually believe what they see over what they hear.
Collectivist
Interpreting
Technical - formal - informal
Ambiguous Words
10. Culture found in the west.
Technical - formal - informal
Avoiding - accommodating - compromising - competing - collaborating.
Individualistic
Dealing with Physical barriers
11. Rules and reasons for communication - known and easily stated.
Moral Rights
Utilitarian
Individualistic vs. collectivist - low context vs. high contex
Technical
12. Understanding listening stages
Avoiding - accommodating - compromising - competing - collaborating.
Expectations - teamwork - trust
Sensing - interpreting - evaluating - responding - remembering.
Interpreting
13. Most common conflict resolution for blind style communicators.
Petroglyphs show pictures and pictograms tell stories.
Open Style
Competing
Individualistic vs. collectivist - low context vs. high contex
14. Develop your own opinion about the message (process)
Justice
Individualistic vs. collectivist - low context vs. high contex
Evaluating
Monochromatic and Polychromatic
15. Choosing which stimulus to focus on (intake)
Collectivist
Sensing
Cognitive and Affective
Communication Ethics
16. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Practical
Technical
Eye contact
Sensing
17. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Interpreting
Sensing - interpreting - evaluating - responding - remembering.
Active Listening
verbal - vocal - visual
18. 18 inches- 4 feet: close friends/colleagues.
Competing
Individualistic vs. collectivist - low context vs. high contex
Interpreting
Personal Space
19. Create the greatest good for the greatest amount of people
Ambiguous Words
Public Distance
Utilitarian
70% of all communication
20. Ethical Rules
70% of all communication
Justice
Utilitarian - moral rights - justice - practical
Stimulus - motivation - encoding - code - decoding - feedback
21. Actions - gestures - appearance - etc.
70% of all communication
Visual Communication
Telecommunication
Eye contact
22. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
High Context
Open Style
verbal - vocal - visual
Immediacy Behaviors
23. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Individualistic
Competing
Telecommunication
Active Listening
24. Most common conflict resolution for closed style communicators.
Ambiguous Words
Communication Ethics
Avoiding
Emblem
25. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Moral Rights
Dealing with Personal barriers
Sensing - interpreting - evaluating - responding - remembering.
Communication Ethics
26. Decide which parts of the message are worth remembering.
Formal
Traditional - human relations - human resources - systems/contingency - transformational
Remembering
Practical
27. Time is a tool to be used in building/maintaining relationships.
Polychromatic View
Compromising
Intimate - personal - social - public
Moral Rights
28. Difference between petroglyphs and pictograms.
Physical - Personal - Semantic - Gender
Petroglyphs show pictures and pictograms tell stories.
Expectations - teamwork - trust
Sensing - interpreting - evaluating - responding - remembering.
29. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Collectivist
Hidden Style
Informal
Monochromatic and Polychromatic
30. Types of frame of reference.
Technical - formal - informal
Illustrators
Intimate Space
Traditional - human relations - human resources - systems/contingency - transformational
31. Protect people's fundamental or inalienable rights. (the golden rule)
Moral Rights
Avoiding - accommodating - compromising - competing - collaborating.
Adaptors
Ambiguous Words
32. Assign meaning to the message (internalize)
Interpreting
Practical
Emblem - illustrators - regulators - adaptors
Ambiguous Words
33. Major models of communication
Traditional - human relations - human resources - systems/contingency - transformational
Facial expressions
Verbal Communication
Intimate - personal - social - public
34. Habitual movements/gestures used in times of stress.
Physical - Personal - Semantic - Gender
Remembering
Responding
Adaptors
35. Views of time.
Immediacy Behaviors
Affective Conflict
Traditional - human relations - human resources - systems/contingency - transformational
Monochromatic and Polychromatic
36. Non-verbal communication is based on what two elements?
Pictograms
Frame of reference and cultural background
Emblem
Technical
37. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Individualistic
Petroglyphs
verbal - vocal - visual
Collaborating
38. Overcome them and keep them in check.
Affective Conflict
Utilitarian - moral rights - justice - practical
Intimate - personal - social - public
Dealing with Personal barriers
39. Non-verbal signals
Stimulus - motivation - encoding - code - decoding - feedback
Avoiding
Physical Enviroment
Hand gestures - posture - clothing - time - etc.
40. Clarify meanings and sustaining conversation.
Competing
Avoiding
Affective Conflict
Dealing with Semantic Barrier
41. Different behaviors which increase closeness - familiarity - and relationship.
Personal Space
Communication Ethics
Immediacy Behaviors
70% of all communication
42. Depends on the receiver; context matters.
Eye contact
Accommodating
Remembering
High Context
43. Time is a resource to be rationed and controlled.
Individualistic vs. collectivist - low context vs. high contex
Monochromatic View
Dealing with Gender Barrier
Intimate - personal - social - public
44. 4 styles of communication
Ambiguous Words
Closed - blind - hidden - open
Telecommunication
Informal
45. Most common conflict resolution for hidden style communicators.
Listening
Low Context
Accommodating
Collectivist
46. Most common conflict resolution for open style communicators.
Technical
Collaborating
Responding
Collectivist
47. Intentional movements/gestures that add to or clarify verbal meaning.
Petroglyphs
Illustrators
Affective Conflict
Personal Space
48. Types of conflict resolution.
Physical - Personal - Semantic - Gender
Public Distance
Avoiding - accommodating - compromising - competing - collaborating.
Regulators
49. Intentional or unintentional movements/gestures that control the flow of conversation.
Physical - Personal - Semantic - Gender
Polychromatic View
Formal
Regulators
50. Types of communication
Closed Style
verbal - vocal - visual
Speech
Unethical traps