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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Necessity - relativity - rationalization - self-deception - end goal - greed
Unethical traps
Eye contact
Ideograms
Accommodating
2. Depends on the sender; words matter.
Low Context
Collaborating
Responding
Non-verbal communication
3. Self-control and focus on the message.
Dealing with Physical barriers
Sensing
Moral Rights
Illustrators
4. Intentional movements/gestures that add to or clarify verbal meaning.
Emblem - illustrators - regulators - adaptors
Responding
Practical
Illustrators
5. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Immediacy Behaviors
Active Listening
Evaluating
Accommodating
6. Overcome them and keep them in check.
Dealing with Personal barriers
Technical - formal - informal
Monochromatic and Polychromatic
Hearing
7. Non-verbal communication is based on what two elements?
Cave Paintings
Affective Conflict
Frame of reference and cultural background
Evaluating
8. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Social Distance
Open Style
Remembering
Polychromatic View
9. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Informal
Eye contact
Expectations - teamwork - trust
Avoiding
10. Your communication style is based on these two things.
Public Distance
Adaptors
Personal Space
Feedback and disclosure
11. Taking appropriate action on the message (feedback)
Dealing with Gender Barrier
Avoiding
Responding
Collaborating
12. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Eye contact
Traditional - human relations - human resources - systems/contingency - transformational
Affective Conflict
Responding
13. Steps in Communication
Stimulus - motivation - encoding - code - decoding - feedback
verbal - vocal - visual
Collaborating
Traditional - human relations - human resources - systems/contingency - transformational
14. Clarify meanings and sustaining conversation.
Telecommunication
Compromising
Dealing with Semantic Barrier
Justice
15. Most common conflict resolution for closed style communicators.
Illustrators
Dealing with Personal barriers
Emblem - illustrators - regulators - adaptors
Avoiding
16. Protect people's fundamental or inalienable rights. (the golden rule)
Evaluating
Verbal Communication
Moral Rights
Telecommunication
17. Easy to communicate to society because the typical person would find them acceptable.
Petroglyphs
Practical
Visual Communication
Informal
18. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Collectivist
Intimate Space
Communication
Illustrators
19. Assign meaning to the message (internalize)
Unethical traps
Informal
Interpreting
Expectations - teamwork - trust
20. 2 types of cultural differences
Ideograms
Responding
Individualistic vs. collectivist - low context vs. high contex
Emblem - illustrators - regulators - adaptors
21. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Blind Style
Interpreting
Remembering
Non-verbal communication
22. Intentional movements/gestures with a specific meaning.
Emblem
Adaptors
Ambiguous Words
Stimulus - motivation - encoding - code - decoding - feedback
23. Universal - cross cultural non-verbal communication.
Facial expressions
Polychromatic View
Compromising
Telecommunication
24. Most common conflict resolution for blind style communicators.
Competing
Petroglyphs show pictures and pictograms tell stories.
Closed - blind - hidden - open
Hand gestures - posture - clothing - time - etc.
25. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Immediacy Behaviors
Competing
Avoiding - accommodating - compromising - competing - collaborating.
Hidden Style
26. Create the greatest good for the greatest amount of people
Communication Ethics
Physical Enviroment
Telecommunication
Utilitarian
27. Ways to maintain effective relationships.
Expectations - teamwork - trust
verbal - vocal - visual
Emblem - illustrators - regulators - adaptors
Public Distance
28. Habitual movements/gestures used in times of stress.
Adaptors
Ideograms
Writing
Utilitarian - moral rights - justice - practical
29. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Dealing with Semantic Barrier
Hearing
Hidden Style
Pictograms
30. Types of conflict resolution.
Avoiding - accommodating - compromising - competing - collaborating.
Unethical traps
Practical
Affective Conflict
31. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Closed - blind - hidden - open
Adaptors
Petroglyphs
Petroglyphs show pictures and pictograms tell stories.
32. Illustrations which represent a more abstract idea/concept.
Utilitarian - moral rights - justice - practical
Speech
Ideograms
Justice
33. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Frame of reference and cultural background
Writing
Sensing
Intimate Space
34. Four barriers that keep us from listening.
Physical - Personal - Semantic - Gender
Personal Space
Speech
Ambiguous Words
35. Different behaviors which increase closeness - familiarity - and relationship.
Collaborating
Accommodating
Remembering
Immediacy Behaviors
36. Major models of communication
Emblem - illustrators - regulators - adaptors
Traditional - human relations - human resources - systems/contingency - transformational
Moral Rights
Cognitive Conflict
37. Ethical Rules
Intimate - personal - social - public
Dealing with Gender Barrier
Utilitarian - moral rights - justice - practical
Petroglyphs show pictures and pictograms tell stories.
38. Time is a resource to be rationed and controlled.
Hand gestures - posture - clothing - time - etc.
Frame of reference and cultural background
Monochromatic View
Expectations - teamwork - trust
39. Difference between petroglyphs and pictograms.
Blind Style
Justice
Petroglyphs show pictures and pictograms tell stories.
Illustrators
40. Choosing which stimulus to focus on (intake)
Illustrators
70% of all communication
Adaptors
Sensing
41. Intentional or unintentional movements/gestures that control the flow of conversation.
Collectivist
Dealing with Gender Barrier
Interpreting
Regulators
42. Increase our understanding and relate to the other sex differently.
Dealing with Gender Barrier
Low Context
Interpreting
Technical
43. Actions - gestures - appearance - etc.
Visual Communication
Vocal Communication
Compromising
Dealing with Gender Barrier
44. Non-verbal communication
Blind Style
70% of all communication
Personal Space
Writing
45. Culture found in the east.
Listening
Communication Style
Collectivist
Sensing - interpreting - evaluating - responding - remembering.
46. The act of receiving information through the ears.
Avoiding - accommodating - compromising - competing - collaborating.
Telecommunication
Hearing
Polychromatic View
47. Non-verbal signals
Hand gestures - posture - clothing - time - etc.
Writing
Individualistic vs. collectivist - low context vs. high contex
Emblem
48. 2nd choice conflict resolution for all types of communicators.
Vocal Communication
Compromising
Closed - blind - hidden - open
Frame of reference and cultural background
49. Develop your own opinion about the message (process)
Evaluating
Telecommunication
Ideograms
Interpreting
50. Types of conflict.
Collectivist
Affective Conflict
Individualistic vs. collectivist - low context vs. high contex
Cognitive and Affective