Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Culture found in the west.






2. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






3. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






4. Intentional or unintentional movements/gestures that control the flow of conversation.






5. Assign meaning to the message (internalize)






6. Tone of voice






7. Habitual movements/gestures used in times of stress.






8. Understanding listening stages






9. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






10. The act of receiving information through the ears.






11. 18 inches- 4 feet: close friends/colleagues.






12. Depends on the receiver; context matters.






13. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






14. Most common conflict resolution for closed style communicators.






15. Four barriers that keep us from listening.






16. Illustrations which represent a more abstract idea/concept.






17. Based on ideas - objective. Ideas are separate than the person.






18. Lengths of personal space.






19. Trust is weak - members feel awkward and it becomes personal.






20. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






21. Easy to communicate to society because the typical person would find them acceptable.






22. Most common conflict resolution for hidden style communicators.






23. Provide fair and equal treatment for all individuals and groups involved.






24. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






25. Culture found in the east.






26. Intentional movements/gestures that add to or clarify verbal meaning.






27. Protect people's fundamental or inalienable rights. (the golden rule)






28. Most common conflict resolution for open style communicators.






29. Ethical Rules






30. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






31. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






32. Choosing which stimulus to focus on (intake)






33. Major models of communication






34. Written or spoken word






35. Self-control and focus on the message.






36. Movements/gestures that vary between cultures more than eye contact.






37. 4 styles of communication






38. Ways to maintain effective relationships.






39. 12 feet +: Generally only for "speaker-listener" situations.






40. The process of internalizing and heeding information.






41. Necessity - relativity - rationalization - self-deception - end goal - greed






42. Create the greatest good for the greatest amount of people






43. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






44. Intentional movements/gestures with a specific meaning.






45. 2 types of cultural differences






46. Types of conflict resolution.






47. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






48. Rules and reasons for communication - known and easily stated.






49. Non-verbal communication is based on what two elements?






50. Depends on the sender; words matter.