SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Ambiguous Words
Sensing
Responding
Writing
2. 2 types of cultural differences
Monochromatic and Polychromatic
High Context
Individualistic vs. collectivist - low context vs. high contex
Open Style
3. 12 feet +: Generally only for "speaker-listener" situations.
Blind Style
Monochromatic and Polychromatic
Compromising
Public Distance
4. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Adaptors
Hidden Style
Dealing with Personal barriers
Compromising
5. People usually believe what they see over what they hear.
Dealing with Physical barriers
Vocal Communication
Ambiguous Words
Moral Rights
6. Tone of voice
Vocal Communication
Informal
Intimate - personal - social - public
Open Style
7. 2nd choice conflict resolution for all types of communicators.
Compromising
Hidden Style
Informal
Petroglyphs
8. Types of frame of reference.
Pictograms
Technical - formal - informal
Physical - Personal - Semantic - Gender
Visual Communication
9. Trust is weak - members feel awkward and it becomes personal.
Visual Communication
Affective Conflict
Non-verbal communication
Intimate Space
10. Lengths of personal space.
Unethical traps
Intimate - personal - social - public
Hand gestures - posture - clothing - time - etc.
Collaborating
11. Self-control and focus on the message.
Responding
Accommodating
Avoiding
Dealing with Physical barriers
12. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Petroglyphs
Utilitarian - moral rights - justice - practical
Responding
Adaptors
13. Assign meaning to the message (internalize)
Blind Style
Active Listening
Interpreting
Closed - blind - hidden - open
14. Protect people's fundamental or inalienable rights. (the golden rule)
Avoiding
Eye contact
Moral Rights
Emblem - illustrators - regulators - adaptors
15. Create the greatest good for the greatest amount of people
Utilitarian
Accommodating
Emblem - illustrators - regulators - adaptors
Traditional - human relations - human resources - systems/contingency - transformational
16. Four barriers that keep us from listening.
Expectations - teamwork - trust
Physical - Personal - Semantic - Gender
Accommodating
Ideograms
17. Provide fair and equal treatment for all individuals and groups involved.
Illustrators
Utilitarian - moral rights - justice - practical
Dealing with Semantic Barrier
Justice
18. Time is a resource to be rationed and controlled.
Visual Communication
Adaptors
Emblem
Monochromatic View
19. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Avoiding - accommodating - compromising - competing - collaborating.
Hearing
Cave Paintings
Remembering
20. All intentional and unintentional messages that are not written - spoken - or sounded.
Hearing
Practical
Non-verbal communication
Blind Style
21. Ethical Rules
Utilitarian - moral rights - justice - practical
Hidden Style
Practical
Regulators
22. Intentional or unintentional movements/gestures that control the flow of conversation.
Petroglyphs show pictures and pictograms tell stories.
Frame of reference and cultural background
Regulators
Non-verbal communication
23. Major models of communication
Non-verbal communication
Accommodating
Traditional - human relations - human resources - systems/contingency - transformational
70% of all communication
24. Actions - gestures - appearance - etc.
Visual Communication
Intimate - personal - social - public
Avoiding - accommodating - compromising - competing - collaborating.
Avoiding
25. 18 inches- 4 feet: close friends/colleagues.
Competing
Personal Space
Polychromatic View
Intimate - personal - social - public
26. Choosing which stimulus to focus on (intake)
Sensing
Adaptors
Avoiding - accommodating - compromising - competing - collaborating.
Remembering
27. Different behaviors which increase closeness - familiarity - and relationship.
Immediacy Behaviors
Affective Conflict
Dealing with Gender Barrier
Stimulus - motivation - encoding - code - decoding - feedback
28. Steps in Communication
70% of all communication
Stimulus - motivation - encoding - code - decoding - feedback
Regulators
Communication Ethics
29. Non-verbal signals
Visual Communication
Hearing
verbal - vocal - visual
Hand gestures - posture - clothing - time - etc.
30. Non-verbal communication is based on what two elements?
Frame of reference and cultural background
Competing
Affective Conflict
Evaluating
31. Rules and reasons for communication - known and easily stated.
Pictograms
Informal
Personal Space
Technical
32. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Utilitarian - moral rights - justice - practical
Individualistic
Visual Communication
Social Distance
33. Taking appropriate action on the message (feedback)
Low Context
Responding
Monochromatic and Polychromatic
Speech
34. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Petroglyphs show pictures and pictograms tell stories.
Closed Style
Feedback and disclosure
Public Distance
35. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Emblem - illustrators - regulators - adaptors
Speech
Non-verbal communication
Dealing with Semantic Barrier
36. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Intimate - personal - social - public
Facial expressions
Blind Style
Monochromatic and Polychromatic
37. Movements/gestures that vary between cultures more than eye contact.
Open Style
Evaluating
Practical
Emblem - illustrators - regulators - adaptors
38. Non-verbal communication
70% of all communication
Technical
Intimate - personal - social - public
Speech
39. Most common conflict resolution for open style communicators.
Moral Rights
Communication
Pictograms
Collaborating
40. Most common conflict resolution for closed style communicators.
Utilitarian
Avoiding
Petroglyphs
Emblem
41. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Active Listening
Social Distance
Informal
Dealing with Semantic Barrier
42. Universal - cross cultural non-verbal communication.
Blind Style
Unethical traps
Feedback and disclosure
Facial expressions
43. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Communication Style
Utilitarian
Low Context
Dealing with Personal barriers
44. Most common conflict resolution for blind style communicators.
Competing
Avoiding - accommodating - compromising - competing - collaborating.
70% of all communication
Immediacy Behaviors
45. Types of conflict resolution.
Physical - Personal - Semantic - Gender
Facial expressions
Avoiding - accommodating - compromising - competing - collaborating.
Physical Enviroment
46. Ways to maintain effective relationships.
Low Context
Public Distance
Active Listening
Expectations - teamwork - trust
47. Clarify meanings and sustaining conversation.
Unethical traps
Dealing with Semantic Barrier
Compromising
Evaluating
48. Time is a tool to be used in building/maintaining relationships.
Visual Communication
Polychromatic View
Ambiguous Words
Feedback and disclosure
49. Habitual movements/gestures used in times of stress.
Practical
Feedback and disclosure
Telecommunication
Adaptors
50. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Eye contact
Writing
High Context
Polychromatic View