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Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Views of time.
Petroglyphs show pictures and pictograms tell stories.
Dealing with Personal barriers
Monochromatic and Polychromatic
Collectivist
2. Difference between petroglyphs and pictograms.
Frame of reference and cultural background
Petroglyphs
Petroglyphs show pictures and pictograms tell stories.
Communication Style
3. Ethical Rules
High Context
Personal Space
Physical Enviroment
Utilitarian - moral rights - justice - practical
4. 2 types of cultural differences
Emblem - illustrators - regulators - adaptors
Individualistic vs. collectivist - low context vs. high contex
Competing
Writing
5. Most common conflict resolution for open style communicators.
Collaborating
Non-verbal communication
Ideograms
Vocal Communication
6. Understanding listening stages
Sensing - interpreting - evaluating - responding - remembering.
Cognitive Conflict
Closed Style
Social Distance
7. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Telecommunication
Listening
Traditional - human relations - human resources - systems/contingency - transformational
Physical Enviroment
8. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Open Style
Vocal Communication
Eye contact
Hidden Style
9. Culture found in the west.
Cognitive Conflict
Individualistic
Listening
Closed - blind - hidden - open
10. Develop your own opinion about the message (process)
Dealing with Semantic Barrier
Intimate - personal - social - public
Monochromatic View
Evaluating
11. Clarify meanings and sustaining conversation.
Monochromatic and Polychromatic
Intimate - personal - social - public
Dealing with Semantic Barrier
Writing
12. Four barriers that keep us from listening.
Hidden Style
Accommodating
Physical - Personal - Semantic - Gender
Moral Rights
13. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Low Context
Individualistic
Speech
Remembering
14. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Dealing with Gender Barrier
Facial expressions
Cave Paintings
Practical
15. Time is a resource to be rationed and controlled.
Monochromatic View
Individualistic vs. collectivist - low context vs. high contex
Sensing - interpreting - evaluating - responding - remembering.
Pictograms
16. Illustrations which represent a more abstract idea/concept.
Adaptors
Ideograms
Dealing with Semantic Barrier
verbal - vocal - visual
17. 12 feet +: Generally only for "speaker-listener" situations.
Individualistic vs. collectivist - low context vs. high contex
Public Distance
Illustrators
verbal - vocal - visual
18. Most common conflict resolution for blind style communicators.
Competing
Closed Style
Interpreting
Emblem - illustrators - regulators - adaptors
19. Decide which parts of the message are worth remembering.
verbal - vocal - visual
Remembering
Physical - Personal - Semantic - Gender
Blind Style
20. Major models of communication
Cave Paintings
Avoiding
Telecommunication
Traditional - human relations - human resources - systems/contingency - transformational
21. Depends on the receiver; context matters.
Monochromatic and Polychromatic
High Context
Practical
Ideograms
22. Depends on the sender; words matter.
Communication Style
Personal Space
Low Context
Non-verbal communication
23. The process of internalizing and heeding information.
Closed - blind - hidden - open
Listening
Active Listening
Individualistic
24. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
70% of all communication
Informal
Active Listening
Avoiding - accommodating - compromising - competing - collaborating.
25. Types of conflict resolution.
Hearing
Closed Style
Emblem - illustrators - regulators - adaptors
Avoiding - accommodating - compromising - competing - collaborating.
26. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Petroglyphs
Traditional - human relations - human resources - systems/contingency - transformational
Dealing with Semantic Barrier
verbal - vocal - visual
27. Trust is weak - members feel awkward and it becomes personal.
Affective Conflict
Dealing with Personal barriers
Closed - blind - hidden - open
Hidden Style
28. Lengths of personal space.
Social Distance
Intimate - personal - social - public
Non-verbal communication
Dealing with Physical barriers
29. Intentional movements/gestures with a specific meaning.
Emblem
Open Style
Monochromatic and Polychromatic
Social Distance
30. Intentional movements/gestures that add to or clarify verbal meaning.
Illustrators
Individualistic vs. collectivist - low context vs. high contex
Ideograms
Listening
31. Culture found in the east.
Feedback and disclosure
Practical
Cave Paintings
Collectivist
32. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Immediacy Behaviors
Low Context
Physical Enviroment
Dealing with Physical barriers
33. Tone of voice
Dealing with Semantic Barrier
Unethical traps
Low Context
Vocal Communication
34. Assign meaning to the message (internalize)
Interpreting
Practical
Regulators
Formal
35. Your communication style is based on these two things.
Affective Conflict
Feedback and disclosure
Speech
Technical
36. Touching- 18 inches: private use.
Collectivist
Competing
Intimate Space
Dealing with Semantic Barrier
37. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Monochromatic and Polychromatic
Compromising
Hidden Style
Closed - blind - hidden - open
38. Rules and reasons for communication - known and easily stated.
Non-verbal communication
Technical
Personal Space
Competing
39. 4 styles of communication
Justice
Dealing with Physical barriers
Closed - blind - hidden - open
Collaborating
40. Types of conflict.
Informal
Cognitive and Affective
Competing
Ambiguous Words
41. Types of frame of reference.
Technical - formal - informal
Interpreting
Remembering
Social Distance
42. Provide fair and equal treatment for all individuals and groups involved.
Collaborating
Expectations - teamwork - trust
Traditional - human relations - human resources - systems/contingency - transformational
Justice
43. Ways to maintain effective relationships.
Ambiguous Words
Expectations - teamwork - trust
Hand gestures - posture - clothing - time - etc.
Frame of reference and cultural background
44. All intentional and unintentional messages that are not written - spoken - or sounded.
Petroglyphs show pictures and pictograms tell stories.
Compromising
Non-verbal communication
Collectivist
45. Most common conflict resolution for closed style communicators.
Collectivist
Avoiding
Moral Rights
Monochromatic View
46. Non-verbal communication
Monochromatic View
70% of all communication
Social Distance
Physical - Personal - Semantic - Gender
47. Choosing which stimulus to focus on (intake)
Sensing
Speech
Hand gestures - posture - clothing - time - etc.
Moral Rights
48. Taking appropriate action on the message (feedback)
Hand gestures - posture - clothing - time - etc.
Responding
Collaborating
Cognitive Conflict
49. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
verbal - vocal - visual
Communication Ethics
Affective Conflict
Stimulus - motivation - encoding - code - decoding - feedback
50. People usually believe what they see over what they hear.
High Context
Utilitarian
Ambiguous Words
Intimate - personal - social - public
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