Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Necessity - relativity - rationalization - self-deception - end goal - greed






2. Depends on the sender; words matter.






3. Self-control and focus on the message.






4. Intentional movements/gestures that add to or clarify verbal meaning.






5. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






6. Overcome them and keep them in check.






7. Non-verbal communication is based on what two elements?






8. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






9. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






10. Your communication style is based on these two things.






11. Taking appropriate action on the message (feedback)






12. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






13. Steps in Communication






14. Clarify meanings and sustaining conversation.






15. Most common conflict resolution for closed style communicators.






16. Protect people's fundamental or inalienable rights. (the golden rule)






17. Easy to communicate to society because the typical person would find them acceptable.






18. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






19. Assign meaning to the message (internalize)






20. 2 types of cultural differences






21. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






22. Intentional movements/gestures with a specific meaning.






23. Universal - cross cultural non-verbal communication.






24. Most common conflict resolution for blind style communicators.






25. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






26. Create the greatest good for the greatest amount of people






27. Ways to maintain effective relationships.






28. Habitual movements/gestures used in times of stress.






29. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






30. Types of conflict resolution.






31. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






32. Illustrations which represent a more abstract idea/concept.






33. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






34. Four barriers that keep us from listening.






35. Different behaviors which increase closeness - familiarity - and relationship.






36. Major models of communication






37. Ethical Rules






38. Time is a resource to be rationed and controlled.






39. Difference between petroglyphs and pictograms.






40. Choosing which stimulus to focus on (intake)






41. Intentional or unintentional movements/gestures that control the flow of conversation.






42. Increase our understanding and relate to the other sex differently.






43. Actions - gestures - appearance - etc.






44. Non-verbal communication






45. Culture found in the east.






46. The act of receiving information through the ears.






47. Non-verbal signals






48. 2nd choice conflict resolution for all types of communicators.






49. Develop your own opinion about the message (process)






50. Types of conflict.