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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Understanding listening stages
Expectations - teamwork - trust
Sensing - interpreting - evaluating - responding - remembering.
Emblem
Emblem - illustrators - regulators - adaptors
2. Create the greatest good for the greatest amount of people
Utilitarian
Blind Style
Dealing with Physical barriers
Moral Rights
3. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Responding
Hand gestures - posture - clothing - time - etc.
Competing
Active Listening
4. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Communication
Stimulus - motivation - encoding - code - decoding - feedback
Blind Style
Visual Communication
5. Rules are stated and known - but not the reasons.
Verbal Communication
Feedback and disclosure
Formal
Petroglyphs show pictures and pictograms tell stories.
6. Increase our understanding and relate to the other sex differently.
Vocal Communication
Evaluating
Intimate Space
Dealing with Gender Barrier
7. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Collectivist
Social Distance
Intimate Space
Open Style
8. Time is a resource to be rationed and controlled.
Communication
Justice
Monochromatic View
Frame of reference and cultural background
9. Touching- 18 inches: private use.
Justice
Communication Style
Intimate Space
Hearing
10. Clarify meanings and sustaining conversation.
Ambiguous Words
Dealing with Semantic Barrier
Polychromatic View
Accommodating
11. Easy to communicate to society because the typical person would find them acceptable.
Ideograms
Compromising
Practical
Communication
12. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Petroglyphs show pictures and pictograms tell stories.
Hand gestures - posture - clothing - time - etc.
Informal
Communication Style
13. Self-control and focus on the message.
Dealing with Physical barriers
Collectivist
Closed Style
Avoiding - accommodating - compromising - competing - collaborating.
14. Non-verbal communication is based on what two elements?
Petroglyphs show pictures and pictograms tell stories.
Frame of reference and cultural background
Open Style
Cave Paintings
15. The act of receiving information through the ears.
Ideograms
Communication Ethics
Hearing
Dealing with Semantic Barrier
16. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Sensing
Eye contact
Expectations - teamwork - trust
Informal
17. Assign meaning to the message (internalize)
Emblem
Writing
Interpreting
Illustrators
18. Intentional movements/gestures with a specific meaning.
Traditional - human relations - human resources - systems/contingency - transformational
High Context
Emblem
Remembering
19. Culture found in the east.
Technical - formal - informal
Frame of reference and cultural background
Blind Style
Collectivist
20. Types of frame of reference.
Responding
Utilitarian - moral rights - justice - practical
Competing
Technical - formal - informal
21. 4 styles of communication
Ambiguous Words
Dealing with Personal barriers
Competing
Closed - blind - hidden - open
22. Based on ideas - objective. Ideas are separate than the person.
Cognitive Conflict
Unethical traps
Accommodating
Evaluating
23. Tone of voice
Hand gestures - posture - clothing - time - etc.
Social Distance
Vocal Communication
Non-verbal communication
24. Most common conflict resolution for open style communicators.
Accommodating
Collaborating
Monochromatic View
Interpreting
25. Intentional movements/gestures that add to or clarify verbal meaning.
Avoiding - accommodating - compromising - competing - collaborating.
Illustrators
Blind Style
Regulators
26. Non-verbal communication
Pictograms
Blind Style
70% of all communication
Avoiding - accommodating - compromising - competing - collaborating.
27. Written or spoken word
Verbal Communication
Petroglyphs show pictures and pictograms tell stories.
Dealing with Gender Barrier
Accommodating
28. Actions - gestures - appearance - etc.
Hand gestures - posture - clothing - time - etc.
Visual Communication
Communication Style
Technical
29. Rules and reasons for communication - known and easily stated.
Technical
Physical - Personal - Semantic - Gender
Immediacy Behaviors
Petroglyphs
30. Necessity - relativity - rationalization - self-deception - end goal - greed
Hearing
Informal
Low Context
Unethical traps
31. Decide which parts of the message are worth remembering.
verbal - vocal - visual
Remembering
Non-verbal communication
Sensing
32. 12 feet +: Generally only for "speaker-listener" situations.
Dealing with Semantic Barrier
Affective Conflict
Public Distance
Moral Rights
33. Types of communication
Intimate - personal - social - public
Responding
Pictograms
verbal - vocal - visual
34. Taking appropriate action on the message (feedback)
Monochromatic View
Cognitive and Affective
Communication Ethics
Responding
35. Universal - cross cultural non-verbal communication.
70% of all communication
Facial expressions
Eye contact
Cave Paintings
36. Difference between petroglyphs and pictograms.
Listening
Petroglyphs show pictures and pictograms tell stories.
Evaluating
Communication Ethics
37. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Cognitive Conflict
Practical
Communication
Open Style
38. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Emblem - illustrators - regulators - adaptors
Telecommunication
Sensing - interpreting - evaluating - responding - remembering.
Social Distance
39. People usually believe what they see over what they hear.
Ambiguous Words
Open Style
Cognitive and Affective
Individualistic
40. Time is a tool to be used in building/maintaining relationships.
Avoiding
Polychromatic View
Pictograms
Dealing with Semantic Barrier
41. Trust is weak - members feel awkward and it becomes personal.
Speech
Sensing
Affective Conflict
Monochromatic and Polychromatic
42. Most common conflict resolution for blind style communicators.
Hidden Style
Competing
Active Listening
Remembering
43. Ethical Rules
Utilitarian
Formal
Utilitarian - moral rights - justice - practical
Closed - blind - hidden - open
44. Overcome them and keep them in check.
Non-verbal communication
Intimate Space
Regulators
Dealing with Personal barriers
45. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Communication Style
Facial expressions
Immediacy Behaviors
Communication Ethics
46. Culture found in the west.
Utilitarian - moral rights - justice - practical
Compromising
Facial expressions
Individualistic
47. Your communication style is based on these two things.
Feedback and disclosure
Stimulus - motivation - encoding - code - decoding - feedback
Physical Enviroment
Dealing with Physical barriers
48. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Vocal Communication
Remembering
Informal
Pictograms
49. Protect people's fundamental or inalienable rights. (the golden rule)
Social Distance
Intimate Space
Moral Rights
Telecommunication
50. Steps in Communication
Communication Ethics
Polychromatic View
Telecommunication
Stimulus - motivation - encoding - code - decoding - feedback