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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Steps in Communication
Compromising
Dealing with Gender Barrier
Sensing
Stimulus - motivation - encoding - code - decoding - feedback
2. Depends on the sender; words matter.
Low Context
Avoiding
Writing
Eye contact
3. Types of communication
verbal - vocal - visual
Frame of reference and cultural background
Petroglyphs
Eye contact
4. Lengths of personal space.
Intimate - personal - social - public
Formal
Hand gestures - posture - clothing - time - etc.
Communication Ethics
5. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Sensing
Physical Enviroment
Communication Style
Affective Conflict
6. 4 styles of communication
Active Listening
Closed - blind - hidden - open
Traditional - human relations - human resources - systems/contingency - transformational
Illustrators
7. Habitual movements/gestures used in times of stress.
Formal
Traditional - human relations - human resources - systems/contingency - transformational
Adaptors
Communication Style
8. Different behaviors which increase closeness - familiarity - and relationship.
Emblem - illustrators - regulators - adaptors
Monochromatic View
Immediacy Behaviors
Polychromatic View
9. Understanding listening stages
Public Distance
Sensing - interpreting - evaluating - responding - remembering.
Listening
Visual Communication
10. Movements/gestures that vary between cultures more than eye contact.
Informal
Justice
Emblem - illustrators - regulators - adaptors
70% of all communication
11. Ways to maintain effective relationships.
Listening
Facial expressions
Expectations - teamwork - trust
Accommodating
12. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Traditional - human relations - human resources - systems/contingency - transformational
Regulators
Active Listening
Cave Paintings
13. Non-verbal communication
70% of all communication
High Context
Hand gestures - posture - clothing - time - etc.
Utilitarian - moral rights - justice - practical
14. Taking appropriate action on the message (feedback)
Responding
Facial expressions
Remembering
Eye contact
15. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Social Distance
Utilitarian
Illustrators
Formal
16. Time is a tool to be used in building/maintaining relationships.
Accommodating
Non-verbal communication
Polychromatic View
Physical Enviroment
17. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Informal
Pictograms
Formal
Vocal Communication
18. Types of conflict.
Technical
Communication
Cognitive and Affective
Hand gestures - posture - clothing - time - etc.
19. Universal - cross cultural non-verbal communication.
Blind Style
Closed - blind - hidden - open
Facial expressions
Sensing - interpreting - evaluating - responding - remembering.
20. Non-verbal communication is based on what two elements?
Unethical traps
Frame of reference and cultural background
Expectations - teamwork - trust
Physical - Personal - Semantic - Gender
21. All intentional and unintentional messages that are not written - spoken - or sounded.
Non-verbal communication
Ideograms
Collectivist
Dealing with Gender Barrier
22. Increase our understanding and relate to the other sex differently.
Pictograms
Dealing with Gender Barrier
Illustrators
Utilitarian - moral rights - justice - practical
23. Clarify meanings and sustaining conversation.
Physical Enviroment
Regulators
Dealing with Semantic Barrier
Interpreting
24. Types of frame of reference.
Collectivist
Justice
Technical - formal - informal
Communication
25. Depends on the receiver; context matters.
Intimate Space
Emblem
High Context
Ideograms
26. Trust is weak - members feel awkward and it becomes personal.
Physical Enviroment
Expectations - teamwork - trust
Affective Conflict
Cognitive and Affective
27. Difference between petroglyphs and pictograms.
Public Distance
Responding
Informal
Petroglyphs show pictures and pictograms tell stories.
28. 12 feet +: Generally only for "speaker-listener" situations.
Stimulus - motivation - encoding - code - decoding - feedback
Traditional - human relations - human resources - systems/contingency - transformational
Adaptors
Public Distance
29. Views of time.
Monochromatic and Polychromatic
Hearing
70% of all communication
Active Listening
30. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Unethical traps
Communication
Hidden Style
Monochromatic View
31. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Non-verbal communication
Active Listening
Traditional - human relations - human resources - systems/contingency - transformational
Ambiguous Words
32. Culture found in the west.
Verbal Communication
Utilitarian
Individualistic vs. collectivist - low context vs. high contex
Individualistic
33. Self-control and focus on the message.
Dealing with Physical barriers
Practical
Moral Rights
Sensing - interpreting - evaluating - responding - remembering.
34. 2 types of cultural differences
Interpreting
Formal
Physical - Personal - Semantic - Gender
Individualistic vs. collectivist - low context vs. high contex
35. Intentional movements/gestures with a specific meaning.
Competing
Communication Ethics
Emblem
Dealing with Gender Barrier
36. Time is a resource to be rationed and controlled.
Technical - formal - informal
Speech
Monochromatic View
Stimulus - motivation - encoding - code - decoding - feedback
37. Choosing which stimulus to focus on (intake)
Individualistic
Ideograms
Technical
Sensing
38. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Moral Rights
Cognitive Conflict
Technical - formal - informal
Writing
39. Easy to communicate to society because the typical person would find them acceptable.
Affective Conflict
Practical
Speech
Physical - Personal - Semantic - Gender
40. People usually believe what they see over what they hear.
Intimate Space
Ambiguous Words
Petroglyphs
Unethical traps
41. Rules and reasons for communication - known and easily stated.
Moral Rights
Technical
Unethical traps
Closed Style
42. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Pictograms
Avoiding - accommodating - compromising - competing - collaborating.
Regulators
Formal
43. Most common conflict resolution for closed style communicators.
70% of all communication
Individualistic vs. collectivist - low context vs. high contex
Dealing with Personal barriers
Avoiding
44. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Closed Style
Avoiding - accommodating - compromising - competing - collaborating.
Physical - Personal - Semantic - Gender
Pictograms
45. Create the greatest good for the greatest amount of people
Visual Communication
Sensing - interpreting - evaluating - responding - remembering.
Verbal Communication
Utilitarian
46. Based on ideas - objective. Ideas are separate than the person.
Adaptors
verbal - vocal - visual
Cognitive Conflict
Feedback and disclosure
47. Necessity - relativity - rationalization - self-deception - end goal - greed
Unethical traps
Responding
Physical - Personal - Semantic - Gender
Affective Conflict
48. Most common conflict resolution for blind style communicators.
Informal
Competing
Evaluating
Eye contact
49. Intentional movements/gestures that add to or clarify verbal meaning.
Feedback and disclosure
70% of all communication
Illustrators
Hearing
50. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Responding
Individualistic vs. collectivist - low context vs. high contex
Blind Style
Dealing with Physical barriers