Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Different behaviors which increase closeness - familiarity - and relationship.






2. Culture found in the west.






3. Difference between petroglyphs and pictograms.






4. Provide fair and equal treatment for all individuals and groups involved.






5. Rules are stated and known - but not the reasons.






6. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






7. Most common conflict resolution for open style communicators.






8. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






9. Lengths of personal space.






10. People usually believe what they see over what they hear.






11. Movements/gestures that vary between cultures more than eye contact.






12. All intentional and unintentional messages that are not written - spoken - or sounded.






13. Time is a resource to be rationed and controlled.






14. Types of frame of reference.






15. Decide which parts of the message are worth remembering.






16. The act of receiving information through the ears.






17. Create the greatest good for the greatest amount of people






18. Non-verbal communication is based on what two elements?






19. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






20. 18 inches- 4 feet: close friends/colleagues.






21. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






22. Necessity - relativity - rationalization - self-deception - end goal - greed






23. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






24. Intentional movements/gestures that add to or clarify verbal meaning.






25. Self-control and focus on the message.






26. Most common conflict resolution for blind style communicators.






27. Choosing which stimulus to focus on (intake)






28. Universal - cross cultural non-verbal communication.






29. Most common conflict resolution for closed style communicators.






30. Most common conflict resolution for hidden style communicators.






31. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






32. 12 feet +: Generally only for "speaker-listener" situations.






33. Easy to communicate to society because the typical person would find them acceptable.






34. Actions - gestures - appearance - etc.






35. 2 types of cultural differences






36. Touching- 18 inches: private use.






37. Non-verbal signals






38. Non-verbal communication






39. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






40. Culture found in the east.






41. Time is a tool to be used in building/maintaining relationships.






42. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






43. Types of communication






44. Taking appropriate action on the message (feedback)






45. Your communication style is based on these two things.






46. Illustrations which represent a more abstract idea/concept.






47. Depends on the receiver; context matters.






48. Intentional or unintentional movements/gestures that control the flow of conversation.






49. Assign meaning to the message (internalize)






50. Ways to maintain effective relationships.