Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Ways to maintain effective relationships.






2. People usually believe what they see over what they hear.






3. Most common conflict resolution for hidden style communicators.






4. Depends on the receiver; context matters.






5. Taking appropriate action on the message (feedback)






6. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






7. Decide which parts of the message are worth remembering.






8. Rules are stated and known - but not the reasons.






9. Clarify meanings and sustaining conversation.






10. Most common conflict resolution for open style communicators.






11. Movements/gestures that vary between cultures more than eye contact.






12. Written or spoken word






13. Culture found in the east.






14. Understanding listening stages






15. Intentional or unintentional movements/gestures that control the flow of conversation.






16. Types of conflict resolution.






17. Intentional movements/gestures that add to or clarify verbal meaning.






18. Non-verbal communication






19. Types of frame of reference.






20. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






21. Actions - gestures - appearance - etc.






22. Lengths of personal space.






23. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






24. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






25. Touching- 18 inches: private use.






26. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






27. The process of internalizing and heeding information.






28. Four barriers that keep us from listening.






29. Different behaviors which increase closeness - familiarity - and relationship.






30. Illustrations which represent a more abstract idea/concept.






31. Habitual movements/gestures used in times of stress.






32. Necessity - relativity - rationalization - self-deception - end goal - greed






33. Ethical Rules






34. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






35. Views of time.






36. Choosing which stimulus to focus on (intake)






37. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






38. All intentional and unintentional messages that are not written - spoken - or sounded.






39. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






40. Universal - cross cultural non-verbal communication.






41. Trust is weak - members feel awkward and it becomes personal.






42. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






43. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






44. Most common conflict resolution for closed style communicators.






45. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






46. 12 feet +: Generally only for "speaker-listener" situations.






47. Easy to communicate to society because the typical person would find them acceptable.






48. Assign meaning to the message (internalize)






49. Create the greatest good for the greatest amount of people






50. Difference between petroglyphs and pictograms.