Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Increase our understanding and relate to the other sex differently.






2. Most common conflict resolution for open style communicators.






3. Intentional movements/gestures that add to or clarify verbal meaning.






4. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






5. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






6. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






7. Provide fair and equal treatment for all individuals and groups involved.






8. Decide which parts of the message are worth remembering.






9. Ethical Rules






10. Clarify meanings and sustaining conversation.






11. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






12. Movements/gestures that vary between cultures more than eye contact.






13. Taking appropriate action on the message (feedback)






14. 4 styles of communication






15. 2 types of cultural differences






16. Overcome them and keep them in check.






17. Protect people's fundamental or inalienable rights. (the golden rule)






18. Tone of voice






19. The act of receiving information through the ears.






20. Types of conflict.






21. Most common conflict resolution for hidden style communicators.






22. Culture found in the east.






23. Types of communication






24. Depends on the receiver; context matters.






25. Illustrations which represent a more abstract idea/concept.






26. Difference between petroglyphs and pictograms.






27. People usually believe what they see over what they hear.






28. Understanding listening stages






29. 2nd choice conflict resolution for all types of communicators.






30. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






31. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






32. Types of frame of reference.






33. Different behaviors which increase closeness - familiarity - and relationship.






34. Non-verbal signals






35. Assign meaning to the message (internalize)






36. Time is a tool to be used in building/maintaining relationships.






37. Non-verbal communication






38. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






39. Intentional movements/gestures with a specific meaning.






40. Types of conflict resolution.






41. Develop your own opinion about the message (process)






42. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






43. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






44. 18 inches- 4 feet: close friends/colleagues.






45. Most common conflict resolution for closed style communicators.






46. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






47. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






48. Major models of communication






49. Steps in Communication






50. Trust is weak - members feel awkward and it becomes personal.






Can you answer 50 questions in 15 minutes?



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