SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Ways to maintain effective relationships.
Expectations - teamwork - trust
Adaptors
Dealing with Physical barriers
Avoiding
2. Intentional movements/gestures that add to or clarify verbal meaning.
Cognitive Conflict
Illustrators
Petroglyphs
Intimate - personal - social - public
3. Tone of voice
Dealing with Physical barriers
Dealing with Personal barriers
Vocal Communication
Sensing
4. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Listening
Technical - formal - informal
Ambiguous Words
Hidden Style
5. Touching- 18 inches: private use.
Technical
Blind Style
Hearing
Intimate Space
6. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Monochromatic and Polychromatic
Active Listening
Petroglyphs
Cognitive and Affective
7. Most common conflict resolution for closed style communicators.
Avoiding
Feedback and disclosure
Responding
Unethical traps
8. Culture found in the east.
Intimate Space
Hand gestures - posture - clothing - time - etc.
Sensing
Collectivist
9. Non-verbal communication is based on what two elements?
Unethical traps
Cognitive Conflict
Communication
Frame of reference and cultural background
10. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Moral Rights
Monochromatic View
Blind Style
Illustrators
11. Most common conflict resolution for open style communicators.
Illustrators
Petroglyphs show pictures and pictograms tell stories.
Collaborating
Dealing with Personal barriers
12. Necessity - relativity - rationalization - self-deception - end goal - greed
Individualistic vs. collectivist - low context vs. high contex
Listening
Unethical traps
Adaptors
13. Difference between petroglyphs and pictograms.
Petroglyphs show pictures and pictograms tell stories.
Collaborating
Visual Communication
Emblem
14. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Speech
Writing
Responding
Intimate Space
15. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Unethical traps
Evaluating
Informal
Closed Style
16. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Sensing - interpreting - evaluating - responding - remembering.
Personal Space
Avoiding - accommodating - compromising - competing - collaborating.
Petroglyphs
17. 2 types of cultural differences
Collaborating
Individualistic vs. collectivist - low context vs. high contex
Facial expressions
Communication Style
18. Views of time.
Formal
Expectations - teamwork - trust
Monochromatic and Polychromatic
Visual Communication
19. Non-verbal communication
Formal
Expectations - teamwork - trust
Adaptors
70% of all communication
20. Decide which parts of the message are worth remembering.
Remembering
verbal - vocal - visual
Avoiding - accommodating - compromising - competing - collaborating.
Responding
21. Depends on the sender; words matter.
Writing
Monochromatic and Polychromatic
Adaptors
Low Context
22. Lengths of personal space.
Cave Paintings
Vocal Communication
Intimate - personal - social - public
Dealing with Gender Barrier
23. Types of communication
Emblem - illustrators - regulators - adaptors
verbal - vocal - visual
Cognitive and Affective
Listening
24. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Vocal Communication
Informal
Remembering
Pictograms
25. Intentional or unintentional movements/gestures that control the flow of conversation.
Dealing with Gender Barrier
Collaborating
Pictograms
Regulators
26. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Collaborating
Pictograms
Hearing
Communication Ethics
27. Most common conflict resolution for blind style communicators.
Utilitarian
Competing
Low Context
Formal
28. Protect people's fundamental or inalienable rights. (the golden rule)
Physical - Personal - Semantic - Gender
Cognitive and Affective
Collectivist
Moral Rights
29. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Pictograms
Closed Style
Utilitarian
Frame of reference and cultural background
30. Easy to communicate to society because the typical person would find them acceptable.
Physical Enviroment
Informal
Visual Communication
Practical
31. Different behaviors which increase closeness - familiarity - and relationship.
Avoiding
Blind Style
Emblem
Immediacy Behaviors
32. 18 inches- 4 feet: close friends/colleagues.
Intimate Space
Low Context
Personal Space
Informal
33. Habitual movements/gestures used in times of stress.
Utilitarian - moral rights - justice - practical
Public Distance
Formal
Adaptors
34. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Communication
Immediacy Behaviors
Cave Paintings
Non-verbal communication
35. Non-verbal signals
Dealing with Semantic Barrier
Eye contact
Hand gestures - posture - clothing - time - etc.
Writing
36. Actions - gestures - appearance - etc.
Visual Communication
Illustrators
Verbal Communication
Petroglyphs show pictures and pictograms tell stories.
37. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
High Context
Practical
Physical - Personal - Semantic - Gender
Physical Enviroment
38. Taking appropriate action on the message (feedback)
Utilitarian
Responding
Emblem
Monochromatic and Polychromatic
39. Major models of communication
Writing
Regulators
Evaluating
Traditional - human relations - human resources - systems/contingency - transformational
40. 2nd choice conflict resolution for all types of communicators.
Justice
Physical - Personal - Semantic - Gender
Compromising
Intimate Space
41. Types of conflict resolution.
Blind Style
Avoiding - accommodating - compromising - competing - collaborating.
Non-verbal communication
Speech
42. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Emblem - illustrators - regulators - adaptors
Physical Enviroment
Cave Paintings
Immediacy Behaviors
43. Written or spoken word
Verbal Communication
Cave Paintings
Dealing with Personal barriers
Practical
44. Choosing which stimulus to focus on (intake)
Technical
Accommodating
Sensing
Facial expressions
45. People usually believe what they see over what they hear.
Communication
Pictograms
Ambiguous Words
Compromising
46. Types of conflict.
Adaptors
Interpreting
Cognitive and Affective
Frame of reference and cultural background
47. Four barriers that keep us from listening.
Sensing - interpreting - evaluating - responding - remembering.
Collectivist
Physical - Personal - Semantic - Gender
Pictograms
48. Intentional movements/gestures with a specific meaning.
Cognitive Conflict
Emblem
Interpreting
Communication Style
49. 4 styles of communication
Closed - blind - hidden - open
Avoiding
Regulators
Interpreting
50. The act of receiving information through the ears.
Pictograms
Hearing
Speech
Utilitarian