Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Four barriers that keep us from listening.






2. Most common conflict resolution for open style communicators.






3. Rules and reasons for communication - known and easily stated.






4. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






5. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






6. Increase our understanding and relate to the other sex differently.






7. All intentional and unintentional messages that are not written - spoken - or sounded.






8. Ways to maintain effective relationships.






9. Intentional movements/gestures that add to or clarify verbal meaning.






10. Time is a tool to be used in building/maintaining relationships.






11. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






12. Provide fair and equal treatment for all individuals and groups involved.






13. Culture found in the west.






14. Trust is weak - members feel awkward and it becomes personal.






15. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






16. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






17. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






18. Non-verbal communication






19. Views of time.






20. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






21. Illustrations which represent a more abstract idea/concept.






22. Universal - cross cultural non-verbal communication.






23. Difference between petroglyphs and pictograms.






24. Movements/gestures that vary between cultures more than eye contact.






25. 2nd choice conflict resolution for all types of communicators.






26. Non-verbal communication is based on what two elements?






27. Clarify meanings and sustaining conversation.






28. Time is a resource to be rationed and controlled.






29. Types of conflict resolution.






30. Self-control and focus on the message.






31. Intentional or unintentional movements/gestures that control the flow of conversation.






32. Most common conflict resolution for closed style communicators.






33. Protect people's fundamental or inalienable rights. (the golden rule)






34. 2 types of cultural differences






35. Easy to communicate to society because the typical person would find them acceptable.






36. Culture found in the east.






37. Written or spoken word






38. Based on ideas - objective. Ideas are separate than the person.






39. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






40. Different behaviors which increase closeness - familiarity - and relationship.






41. Ethical Rules






42. Actions - gestures - appearance - etc.






43. Steps in Communication






44. People usually believe what they see over what they hear.






45. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






46. Tone of voice






47. Lengths of personal space.






48. Depends on the receiver; context matters.






49. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






50. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.