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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Writing
Ideograms
Dealing with Personal barriers
Communication Style
2. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Stimulus - motivation - encoding - code - decoding - feedback
Competing
Communication Ethics
Frame of reference and cultural background
3. Ethical Rules
Emblem - illustrators - regulators - adaptors
Utilitarian - moral rights - justice - practical
Communication Style
Avoiding - accommodating - compromising - competing - collaborating.
4. Most common conflict resolution for hidden style communicators.
Petroglyphs
Open Style
Vocal Communication
Accommodating
5. Provide fair and equal treatment for all individuals and groups involved.
Physical - Personal - Semantic - Gender
Responding
Justice
Hand gestures - posture - clothing - time - etc.
6. Create the greatest good for the greatest amount of people
Regulators
Social Distance
Utilitarian
Responding
7. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Petroglyphs
Polychromatic View
Blind Style
Informal
8. Non-verbal communication is based on what two elements?
Accommodating
High Context
Remembering
Frame of reference and cultural background
9. Different behaviors which increase closeness - familiarity - and relationship.
Immediacy Behaviors
Vocal Communication
Justice
Frame of reference and cultural background
10. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Telecommunication
Personal Space
Closed - blind - hidden - open
Active Listening
11. The act of receiving information through the ears.
Monochromatic and Polychromatic
Hearing
Intimate - personal - social - public
Hidden Style
12. Clarify meanings and sustaining conversation.
Stimulus - motivation - encoding - code - decoding - feedback
Dealing with Semantic Barrier
Emblem - illustrators - regulators - adaptors
Listening
13. Your communication style is based on these two things.
Feedback and disclosure
Formal
Avoiding - accommodating - compromising - competing - collaborating.
Technical
14. Lengths of personal space.
Intimate - personal - social - public
Listening
Compromising
Feedback and disclosure
15. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Communication Ethics
Individualistic vs. collectivist - low context vs. high contex
70% of all communication
Petroglyphs
16. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Avoiding - accommodating - compromising - competing - collaborating.
Informal
Communication
Writing
17. Four barriers that keep us from listening.
Eye contact
Intimate Space
Physical - Personal - Semantic - Gender
Utilitarian
18. Develop your own opinion about the message (process)
Formal
Vocal Communication
Cave Paintings
Evaluating
19. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Speech
Non-verbal communication
Dealing with Personal barriers
Low Context
20. Taking appropriate action on the message (feedback)
Facial expressions
Responding
Avoiding - accommodating - compromising - competing - collaborating.
Telecommunication
21. Protect people's fundamental or inalienable rights. (the golden rule)
Petroglyphs show pictures and pictograms tell stories.
Moral Rights
Competing
Physical Enviroment
22. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Open Style
Low Context
Eye contact
Accommodating
23. Touching- 18 inches: private use.
Intimate Space
Interpreting
Emblem
Affective Conflict
24. Most common conflict resolution for open style communicators.
Collectivist
Low Context
Collaborating
Competing
25. Views of time.
Personal Space
Speech
Technical
Monochromatic and Polychromatic
26. Ways to maintain effective relationships.
Moral Rights
Expectations - teamwork - trust
Petroglyphs
Hidden Style
27. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Public Distance
Cognitive and Affective
Interpreting
Open Style
28. Self-control and focus on the message.
Petroglyphs show pictures and pictograms tell stories.
Emblem
Dealing with Physical barriers
Listening
29. Universal - cross cultural non-verbal communication.
Facial expressions
Communication Style
Communication Ethics
Expectations - teamwork - trust
30. Movements/gestures that vary between cultures more than eye contact.
Telecommunication
Emblem - illustrators - regulators - adaptors
Cognitive Conflict
Avoiding
31. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Speech
Eye contact
Emblem
Cave Paintings
32. 2 types of cultural differences
Physical Enviroment
verbal - vocal - visual
Immediacy Behaviors
Individualistic vs. collectivist - low context vs. high contex
33. Most common conflict resolution for blind style communicators.
Interpreting
Responding
Competing
Petroglyphs
34. Depends on the sender; words matter.
Low Context
Pictograms
Informal
Dealing with Personal barriers
35. Increase our understanding and relate to the other sex differently.
Interpreting
Illustrators
Intimate Space
Dealing with Gender Barrier
36. Necessity - relativity - rationalization - self-deception - end goal - greed
Unethical traps
High Context
Immediacy Behaviors
Stimulus - motivation - encoding - code - decoding - feedback
37. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Affective Conflict
Communication
Pictograms
Intimate Space
38. Intentional movements/gestures that add to or clarify verbal meaning.
Telecommunication
Low Context
Illustrators
Intimate Space
39. Types of communication
verbal - vocal - visual
Collaborating
Frame of reference and cultural background
Informal
40. Decide which parts of the message are worth remembering.
Dealing with Gender Barrier
Verbal Communication
Pictograms
Remembering
41. 4 styles of communication
Social Distance
Feedback and disclosure
Closed - blind - hidden - open
Ambiguous Words
42. Easy to communicate to society because the typical person would find them acceptable.
70% of all communication
Practical
Hand gestures - posture - clothing - time - etc.
Accommodating
43. Rules and reasons for communication - known and easily stated.
Hearing
Technical
Cognitive Conflict
Cave Paintings
44. Types of conflict.
Blind Style
Cognitive and Affective
Frame of reference and cultural background
Petroglyphs
45. Steps in Communication
Stimulus - motivation - encoding - code - decoding - feedback
Ideograms
Monochromatic View
Utilitarian
46. Depends on the receiver; context matters.
Intimate - personal - social - public
High Context
Emblem - illustrators - regulators - adaptors
Closed Style
47. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
High Context
Social Distance
Closed - blind - hidden - open
Telecommunication
48. Actions - gestures - appearance - etc.
Visual Communication
Expectations - teamwork - trust
Closed - blind - hidden - open
Individualistic vs. collectivist - low context vs. high contex
49. Intentional or unintentional movements/gestures that control the flow of conversation.
Collectivist
Regulators
Personal Space
Utilitarian - moral rights - justice - practical
50. Habitual movements/gestures used in times of stress.
Responding
Immediacy Behaviors
70% of all communication
Adaptors