Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






2. Most common conflict resolution for closed style communicators.






3. Depends on the sender; words matter.






4. Decide which parts of the message are worth remembering.






5. Four barriers that keep us from listening.






6. Most common conflict resolution for hidden style communicators.






7. 2 types of cultural differences






8. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






9. Taking appropriate action on the message (feedback)






10. Provide fair and equal treatment for all individuals and groups involved.






11. Time is a tool to be used in building/maintaining relationships.






12. Culture found in the east.






13. Non-verbal signals






14. 2nd choice conflict resolution for all types of communicators.






15. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






16. Easy to communicate to society because the typical person would find them acceptable.






17. Lengths of personal space.






18. Illustrations which represent a more abstract idea/concept.






19. Increase our understanding and relate to the other sex differently.






20. Culture found in the west.






21. Ethical Rules






22. Views of time.






23. Clarify meanings and sustaining conversation.






24. Rules are stated and known - but not the reasons.






25. Assign meaning to the message (internalize)






26. Ways to maintain effective relationships.






27. People usually believe what they see over what they hear.






28. Types of conflict resolution.






29. Non-verbal communication is based on what two elements?






30. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






31. Based on ideas - objective. Ideas are separate than the person.






32. 18 inches- 4 feet: close friends/colleagues.






33. Tone of voice






34. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






35. Actions - gestures - appearance - etc.






36. The act of receiving information through the ears.






37. Understanding listening stages






38. Create the greatest good for the greatest amount of people






39. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






40. The process of internalizing and heeding information.






41. Movements/gestures that vary between cultures more than eye contact.






42. Protect people's fundamental or inalienable rights. (the golden rule)






43. Intentional movements/gestures that add to or clarify verbal meaning.






44. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






45. Steps in Communication






46. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






47. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






48. 12 feet +: Generally only for "speaker-listener" situations.






49. Difference between petroglyphs and pictograms.






50. Necessity - relativity - rationalization - self-deception - end goal - greed