Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The act of receiving information through the ears.






2. Written or spoken word






3. Time is a tool to be used in building/maintaining relationships.






4. Overcome them and keep them in check.






5. Provide fair and equal treatment for all individuals and groups involved.






6. Intentional movements/gestures with a specific meaning.






7. Difference between petroglyphs and pictograms.






8. Understanding listening stages






9. Non-verbal communication is based on what two elements?






10. Rules and reasons for communication - known and easily stated.






11. Clarify meanings and sustaining conversation.






12. Types of conflict resolution.






13. Actions - gestures - appearance - etc.






14. Depends on the sender; words matter.






15. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






16. Ethical Rules






17. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






18. Depends on the receiver; context matters.






19. Intentional or unintentional movements/gestures that control the flow of conversation.






20. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






21. Types of communication






22. Decide which parts of the message are worth remembering.






23. Trust is weak - members feel awkward and it becomes personal.






24. Major models of communication






25. Taking appropriate action on the message (feedback)






26. Intentional movements/gestures that add to or clarify verbal meaning.






27. Habitual movements/gestures used in times of stress.






28. Necessity - relativity - rationalization - self-deception - end goal - greed






29. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






30. 2 types of cultural differences






31. Movements/gestures that vary between cultures more than eye contact.






32. Most common conflict resolution for open style communicators.






33. Culture found in the west.






34. All intentional and unintentional messages that are not written - spoken - or sounded.






35. Self-control and focus on the message.






36. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






37. Increase our understanding and relate to the other sex differently.






38. Choosing which stimulus to focus on (intake)






39. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






40. Illustrations which represent a more abstract idea/concept.






41. Non-verbal communication






42. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






43. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






44. 18 inches- 4 feet: close friends/colleagues.






45. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






46. Types of frame of reference.






47. Universal - cross cultural non-verbal communication.






48. Most common conflict resolution for hidden style communicators.






49. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






50. Four barriers that keep us from listening.