Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Ethical Rules






2. Different behaviors which increase closeness - familiarity - and relationship.






3. Culture found in the west.






4. Views of time.






5. 12 feet +: Generally only for "speaker-listener" situations.






6. Easy to communicate to society because the typical person would find them acceptable.






7. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






8. 2nd choice conflict resolution for all types of communicators.






9. Types of conflict.






10. Steps in Communication






11. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






12. Based on ideas - objective. Ideas are separate than the person.






13. Tone of voice






14. Non-verbal communication






15. Ways to maintain effective relationships.






16. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






17. Decide which parts of the message are worth remembering.






18. Touching- 18 inches: private use.






19. Non-verbal signals






20. People usually believe what they see over what they hear.






21. Movements/gestures that vary between cultures more than eye contact.






22. Most common conflict resolution for closed style communicators.






23. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






24. Four barriers that keep us from listening.






25. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






26. All intentional and unintentional messages that are not written - spoken - or sounded.






27. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






28. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






29. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






30. Intentional movements/gestures that add to or clarify verbal meaning.






31. Most common conflict resolution for blind style communicators.






32. Most common conflict resolution for open style communicators.






33. Trust is weak - members feel awkward and it becomes personal.






34. Intentional movements/gestures with a specific meaning.






35. Habitual movements/gestures used in times of stress.






36. Types of conflict resolution.






37. Intentional or unintentional movements/gestures that control the flow of conversation.






38. Develop your own opinion about the message (process)






39. Protect people's fundamental or inalienable rights. (the golden rule)






40. Self-control and focus on the message.






41. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






42. Taking appropriate action on the message (feedback)






43. Time is a resource to be rationed and controlled.






44. Time is a tool to be used in building/maintaining relationships.






45. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






46. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






47. Major models of communication






48. Choosing which stimulus to focus on (intake)






49. Clarify meanings and sustaining conversation.






50. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.