Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






2. Most common conflict resolution for open style communicators.






3. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






4. Most common conflict resolution for hidden style communicators.






5. Habitual movements/gestures used in times of stress.






6. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






7. Non-verbal communication






8. Universal - cross cultural non-verbal communication.






9. 18 inches- 4 feet: close friends/colleagues.






10. Time is a tool to be used in building/maintaining relationships.






11. All intentional and unintentional messages that are not written - spoken - or sounded.






12. Most common conflict resolution for blind style communicators.






13. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






14. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






15. Your communication style is based on these two things.






16. Assign meaning to the message (internalize)






17. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






18. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






19. 2nd choice conflict resolution for all types of communicators.






20. Create the greatest good for the greatest amount of people






21. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






22. Depends on the receiver; context matters.






23. Culture found in the west.






24. Necessity - relativity - rationalization - self-deception - end goal - greed






25. Clarify meanings and sustaining conversation.






26. Self-control and focus on the message.






27. Four barriers that keep us from listening.






28. Culture found in the east.






29. Taking appropriate action on the message (feedback)






30. Understanding listening stages






31. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






32. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






33. Written or spoken word






34. Intentional movements/gestures with a specific meaning.






35. Movements/gestures that vary between cultures more than eye contact.






36. Major models of communication






37. Tone of voice






38. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






39. Non-verbal communication is based on what two elements?






40. Protect people's fundamental or inalienable rights. (the golden rule)






41. Provide fair and equal treatment for all individuals and groups involved.






42. Decide which parts of the message are worth remembering.






43. Rules are stated and known - but not the reasons.






44. Touching- 18 inches: private use.






45. Types of conflict.






46. Types of conflict resolution.






47. Choosing which stimulus to focus on (intake)






48. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






49. 4 styles of communication






50. Ways to maintain effective relationships.