Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Culture found in the east.






2. Types of conflict.






3. Decide which parts of the message are worth remembering.






4. 2 types of cultural differences






5. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






6. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






7. Increase our understanding and relate to the other sex differently.






8. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






9. Based on ideas - objective. Ideas are separate than the person.






10. Major models of communication






11. Taking appropriate action on the message (feedback)






12. Most common conflict resolution for blind style communicators.






13. Tone of voice






14. Most common conflict resolution for open style communicators.






15. Overcome them and keep them in check.






16. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






17. Steps in Communication






18. 2nd choice conflict resolution for all types of communicators.






19. Rules are stated and known - but not the reasons.






20. Intentional or unintentional movements/gestures that control the flow of conversation.






21. Develop your own opinion about the message (process)






22. Habitual movements/gestures used in times of stress.






23. Culture found in the west.






24. Views of time.






25. 18 inches- 4 feet: close friends/colleagues.






26. Different behaviors which increase closeness - familiarity - and relationship.






27. The process of internalizing and heeding information.






28. Universal - cross cultural non-verbal communication.






29. Clarify meanings and sustaining conversation.






30. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






31. Types of frame of reference.






32. Four barriers that keep us from listening.






33. Depends on the sender; words matter.






34. The act of receiving information through the ears.






35. Actions - gestures - appearance - etc.






36. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






37. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






38. Types of conflict resolution.






39. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






40. 4 styles of communication






41. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






42. Lengths of personal space.






43. Types of communication






44. Intentional movements/gestures with a specific meaning.






45. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






46. Movements/gestures that vary between cultures more than eye contact.






47. Time is a resource to be rationed and controlled.






48. 12 feet +: Generally only for "speaker-listener" situations.






49. Trust is weak - members feel awkward and it becomes personal.






50. Easy to communicate to society because the typical person would find them acceptable.