Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






2. Tone of voice






3. Four barriers that keep us from listening.






4. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






5. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






6. Types of conflict.






7. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






8. Touching- 18 inches: private use.






9. Depends on the receiver; context matters.






10. Types of communication






11. Major models of communication






12. 2nd choice conflict resolution for all types of communicators.






13. Rules are stated and known - but not the reasons.






14. Develop your own opinion about the message (process)






15. 2 types of cultural differences






16. Lengths of personal space.






17. Assign meaning to the message (internalize)






18. Most common conflict resolution for closed style communicators.






19. Increase our understanding and relate to the other sex differently.






20. Easy to communicate to society because the typical person would find them acceptable.






21. Steps in Communication






22. Culture found in the west.






23. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






24. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






25. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






26. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






27. Taking appropriate action on the message (feedback)






28. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






29. Intentional movements/gestures that add to or clarify verbal meaning.






30. Clarify meanings and sustaining conversation.






31. Time is a tool to be used in building/maintaining relationships.






32. Create the greatest good for the greatest amount of people






33. Your communication style is based on these two things.






34. People usually believe what they see over what they hear.






35. Necessity - relativity - rationalization - self-deception - end goal - greed






36. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






37. Actions - gestures - appearance - etc.






38. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






39. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






40. Ways to maintain effective relationships.






41. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






42. The process of internalizing and heeding information.






43. Rules and reasons for communication - known and easily stated.






44. All intentional and unintentional messages that are not written - spoken - or sounded.






45. Trust is weak - members feel awkward and it becomes personal.






46. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






47. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






48. Self-control and focus on the message.






49. Movements/gestures that vary between cultures more than eye contact.






50. Intentional movements/gestures with a specific meaning.