Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Trust is weak - members feel awkward and it becomes personal.






2. Choosing which stimulus to focus on (intake)






3. All intentional and unintentional messages that are not written - spoken - or sounded.






4. Major models of communication






5. Overcome them and keep them in check.






6. Four barriers that keep us from listening.






7. Types of conflict.






8. Time is a tool to be used in building/maintaining relationships.






9. Intentional or unintentional movements/gestures that control the flow of conversation.






10. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






11. Provide fair and equal treatment for all individuals and groups involved.






12. Understanding listening stages






13. 12 feet +: Generally only for "speaker-listener" situations.






14. Protect people's fundamental or inalienable rights. (the golden rule)






15. Non-verbal communication is based on what two elements?






16. 4 styles of communication






17. Views of time.






18. Easy to communicate to society because the typical person would find them acceptable.






19. Taking appropriate action on the message (feedback)






20. People usually believe what they see over what they hear.






21. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






22. Illustrations which represent a more abstract idea/concept.






23. Develop your own opinion about the message (process)






24. Based on ideas - objective. Ideas are separate than the person.






25. Types of conflict resolution.






26. Movements/gestures that vary between cultures more than eye contact.






27. Most common conflict resolution for closed style communicators.






28. Tone of voice






29. Decide which parts of the message are worth remembering.






30. Your communication style is based on these two things.






31. Written or spoken word






32. Clarify meanings and sustaining conversation.






33. Habitual movements/gestures used in times of stress.






34. Actions - gestures - appearance - etc.






35. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






36. 18 inches- 4 feet: close friends/colleagues.






37. Culture found in the east.






38. Ethical Rules






39. Non-verbal signals






40. Intentional movements/gestures with a specific meaning.






41. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






42. Difference between petroglyphs and pictograms.






43. Types of communication






44. Touching- 18 inches: private use.






45. Necessity - relativity - rationalization - self-deception - end goal - greed






46. The process of internalizing and heeding information.






47. Culture found in the west.






48. Types of frame of reference.






49. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






50. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.