SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Non-verbal communication is based on what two elements?
Intimate Space
Cave Paintings
Frame of reference and cultural background
Formal
2. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Utilitarian - moral rights - justice - practical
Cognitive Conflict
Technical
Pictograms
3. Most common conflict resolution for closed style communicators.
Avoiding
Open Style
Dealing with Physical barriers
Evaluating
4. Ethical Rules
Utilitarian - moral rights - justice - practical
Individualistic
Writing
Verbal Communication
5. Habitual movements/gestures used in times of stress.
Informal
Telecommunication
Petroglyphs
Adaptors
6. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Interpreting
Communication
Evaluating
Blind Style
7. Protect people's fundamental or inalienable rights. (the golden rule)
Physical Enviroment
Dealing with Physical barriers
Moral Rights
Petroglyphs show pictures and pictograms tell stories.
8. The act of receiving information through the ears.
Intimate Space
Cave Paintings
Hearing
High Context
9. Types of frame of reference.
Immediacy Behaviors
Technical - formal - informal
Ambiguous Words
Active Listening
10. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Verbal Communication
Compromising
Eye contact
Justice
11. Assign meaning to the message (internalize)
Telecommunication
Interpreting
Visual Communication
Polychromatic View
12. Views of time.
Ambiguous Words
Illustrators
Monochromatic and Polychromatic
Interpreting
13. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Active Listening
Monochromatic View
Personal Space
Expectations - teamwork - trust
14. Movements/gestures that vary between cultures more than eye contact.
Closed - blind - hidden - open
Emblem - illustrators - regulators - adaptors
Polychromatic View
Communication Ethics
15. People usually believe what they see over what they hear.
Social Distance
Polychromatic View
Ambiguous Words
Communication Ethics
16. Your communication style is based on these two things.
Feedback and disclosure
Justice
Cave Paintings
High Context
17. Types of conflict resolution.
Avoiding - accommodating - compromising - competing - collaborating.
High Context
Eye contact
Communication Style
18. Types of communication
Frame of reference and cultural background
Emblem - illustrators - regulators - adaptors
Justice
verbal - vocal - visual
19. Intentional movements/gestures that add to or clarify verbal meaning.
Justice
Public Distance
Ideograms
Illustrators
20. Touching- 18 inches: private use.
Intimate Space
Physical Enviroment
Listening
Remembering
21. 18 inches- 4 feet: close friends/colleagues.
Remembering
Personal Space
Eye contact
Avoiding
22. Depends on the receiver; context matters.
Stimulus - motivation - encoding - code - decoding - feedback
Sensing - interpreting - evaluating - responding - remembering.
High Context
Illustrators
23. 12 feet +: Generally only for "speaker-listener" situations.
High Context
Avoiding
Public Distance
Intimate Space
24. Clarify meanings and sustaining conversation.
Open Style
Dealing with Semantic Barrier
Speech
Formal
25. Taking appropriate action on the message (feedback)
Responding
Closed Style
Immediacy Behaviors
Vocal Communication
26. Develop your own opinion about the message (process)
Hand gestures - posture - clothing - time - etc.
Evaluating
Vocal Communication
Affective Conflict
27. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Open Style
Monochromatic and Polychromatic
Closed - blind - hidden - open
Speech
28. Rules are stated and known - but not the reasons.
Blind Style
Formal
Visual Communication
Facial expressions
29. All intentional and unintentional messages that are not written - spoken - or sounded.
Non-verbal communication
Writing
Moral Rights
Social Distance
30. Different behaviors which increase closeness - familiarity - and relationship.
Petroglyphs show pictures and pictograms tell stories.
Cognitive Conflict
Individualistic
Immediacy Behaviors
31. Most common conflict resolution for blind style communicators.
Competing
Polychromatic View
Personal Space
Individualistic
32. Based on ideas - objective. Ideas are separate than the person.
Cognitive Conflict
Non-verbal communication
Collaborating
Communication Ethics
33. Increase our understanding and relate to the other sex differently.
Dealing with Physical barriers
Non-verbal communication
Compromising
Dealing with Gender Barrier
34. Time is a resource to be rationed and controlled.
Immediacy Behaviors
Monochromatic View
Accommodating
Monochromatic and Polychromatic
35. 4 styles of communication
Closed - blind - hidden - open
Technical - formal - informal
Intimate Space
Petroglyphs
36. Steps in Communication
Physical Enviroment
Affective Conflict
Stimulus - motivation - encoding - code - decoding - feedback
70% of all communication
37. Four barriers that keep us from listening.
Writing
Physical - Personal - Semantic - Gender
Traditional - human relations - human resources - systems/contingency - transformational
Hidden Style
38. Major models of communication
Low Context
Physical Enviroment
Cave Paintings
Traditional - human relations - human resources - systems/contingency - transformational
39. Easy to communicate to society because the typical person would find them acceptable.
Frame of reference and cultural background
Social Distance
Practical
Physical - Personal - Semantic - Gender
40. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Communication Style
Personal Space
Expectations - teamwork - trust
Communication
41. Intentional or unintentional movements/gestures that control the flow of conversation.
Adaptors
Dealing with Personal barriers
verbal - vocal - visual
Regulators
42. Culture found in the east.
Collectivist
Communication Style
Dealing with Personal barriers
Petroglyphs show pictures and pictograms tell stories.
43. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Regulators
70% of all communication
Cave Paintings
Petroglyphs
44. The process of internalizing and heeding information.
Informal
Utilitarian - moral rights - justice - practical
Social Distance
Listening
45. Difference between petroglyphs and pictograms.
Vocal Communication
Writing
Petroglyphs show pictures and pictograms tell stories.
Interpreting
46. Intentional movements/gestures with a specific meaning.
Competing
Closed Style
Writing
Emblem
47. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Practical
Open Style
Eye contact
Communication
48. Most common conflict resolution for hidden style communicators.
Ambiguous Words
Regulators
Dealing with Physical barriers
Accommodating
49. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Physical Enviroment
Technical
Avoiding - accommodating - compromising - competing - collaborating.
Blind Style
50. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Ideograms
Social Distance
Responding
Active Listening