Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Provide fair and equal treatment for all individuals and groups involved.






2. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






3. 2 types of cultural differences






4. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






5. Written or spoken word






6. The process of internalizing and heeding information.






7. Depends on the sender; words matter.






8. Time is a tool to be used in building/maintaining relationships.






9. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






10. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






11. Taking appropriate action on the message (feedback)






12. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






13. Major models of communication






14. Intentional or unintentional movements/gestures that control the flow of conversation.






15. 12 feet +: Generally only for "speaker-listener" situations.






16. Different behaviors which increase closeness - familiarity - and relationship.






17. Time is a resource to be rationed and controlled.






18. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






19. 18 inches- 4 feet: close friends/colleagues.






20. Types of conflict.






21. Universal - cross cultural non-verbal communication.






22. Easy to communicate to society because the typical person would find them acceptable.






23. Four barriers that keep us from listening.






24. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






25. Difference between petroglyphs and pictograms.






26. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






27. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






28. Depends on the receiver; context matters.






29. Assign meaning to the message (internalize)






30. Views of time.






31. All intentional and unintentional messages that are not written - spoken - or sounded.






32. Non-verbal communication is based on what two elements?






33. Types of communication






34. Necessity - relativity - rationalization - self-deception - end goal - greed






35. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






36. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






37. Decide which parts of the message are worth remembering.






38. Your communication style is based on these two things.






39. Protect people's fundamental or inalienable rights. (the golden rule)






40. Self-control and focus on the message.






41. Rules are stated and known - but not the reasons.






42. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






43. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






44. 4 styles of communication






45. The act of receiving information through the ears.






46. Non-verbal communication






47. Create the greatest good for the greatest amount of people






48. Culture found in the east.






49. Steps in Communication






50. Develop your own opinion about the message (process)