Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Types of communication






2. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






3. Non-verbal communication is based on what two elements?






4. Easy to communicate to society because the typical person would find them acceptable.






5. Four barriers that keep us from listening.






6. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






7. Choosing which stimulus to focus on (intake)






8. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






9. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






10. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






11. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






12. Protect people's fundamental or inalienable rights. (the golden rule)






13. 4 styles of communication






14. Depends on the receiver; context matters.






15. Assign meaning to the message (internalize)






16. Rules and reasons for communication - known and easily stated.






17. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






18. Taking appropriate action on the message (feedback)






19. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






20. Time is a tool to be used in building/maintaining relationships.






21. Steps in Communication






22. Intentional movements/gestures with a specific meaning.






23. 2nd choice conflict resolution for all types of communicators.






24. Increase our understanding and relate to the other sex differently.






25. Habitual movements/gestures used in times of stress.






26. Intentional or unintentional movements/gestures that control the flow of conversation.






27. 12 feet +: Generally only for "speaker-listener" situations.






28. All intentional and unintentional messages that are not written - spoken - or sounded.






29. Types of conflict resolution.






30. 2 types of cultural differences






31. Universal - cross cultural non-verbal communication.






32. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






33. Understanding listening stages






34. Major models of communication






35. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






36. Culture found in the west.






37. Create the greatest good for the greatest amount of people






38. Depends on the sender; words matter.






39. Time is a resource to be rationed and controlled.






40. Movements/gestures that vary between cultures more than eye contact.






41. People usually believe what they see over what they hear.






42. Non-verbal communication






43. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






44. Lengths of personal space.






45. Provide fair and equal treatment for all individuals and groups involved.






46. Most common conflict resolution for closed style communicators.






47. Your communication style is based on these two things.






48. Tone of voice






49. Most common conflict resolution for blind style communicators.






50. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)