Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 4 styles of communication






2. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






3. Most common conflict resolution for hidden style communicators.






4. Rules are stated and known - but not the reasons.






5. Protect people's fundamental or inalienable rights. (the golden rule)






6. Types of communication






7. Depends on the sender; words matter.






8. Habitual movements/gestures used in times of stress.






9. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






10. Based on ideas - objective. Ideas are separate than the person.






11. Clarify meanings and sustaining conversation.






12. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






13. Easy to communicate to society because the typical person would find them acceptable.






14. Choosing which stimulus to focus on (intake)






15. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






16. Create the greatest good for the greatest amount of people






17. Views of time.






18. 12 feet +: Generally only for "speaker-listener" situations.






19. Most common conflict resolution for closed style communicators.






20. Universal - cross cultural non-verbal communication.






21. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






22. Increase our understanding and relate to the other sex differently.






23. Assign meaning to the message (internalize)






24. Actions - gestures - appearance - etc.






25. Non-verbal communication






26. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






27. Culture found in the east.






28. Written or spoken word






29. 2 types of cultural differences






30. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






31. Four barriers that keep us from listening.






32. Taking appropriate action on the message (feedback)






33. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






34. Depends on the receiver; context matters.






35. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






36. Culture found in the west.






37. Illustrations which represent a more abstract idea/concept.






38. Major models of communication






39. Types of conflict.






40. Time is a tool to be used in building/maintaining relationships.






41. Difference between petroglyphs and pictograms.






42. People usually believe what they see over what they hear.






43. Movements/gestures that vary between cultures more than eye contact.






44. Self-control and focus on the message.






45. 2nd choice conflict resolution for all types of communicators.






46. Lengths of personal space.






47. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






48. Develop your own opinion about the message (process)






49. Types of conflict resolution.






50. Different behaviors which increase closeness - familiarity - and relationship.