Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Non-verbal signals






2. Trust is weak - members feel awkward and it becomes personal.






3. Clarify meanings and sustaining conversation.






4. 12 feet +: Generally only for "speaker-listener" situations.






5. Different behaviors which increase closeness - familiarity - and relationship.






6. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






7. Culture found in the west.






8. Taking appropriate action on the message (feedback)






9. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






10. Universal - cross cultural non-verbal communication.






11. Most common conflict resolution for closed style communicators.






12. Rules are stated and known - but not the reasons.






13. 18 inches- 4 feet: close friends/colleagues.






14. Develop your own opinion about the message (process)






15. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






16. All intentional and unintentional messages that are not written - spoken - or sounded.






17. Habitual movements/gestures used in times of stress.






18. Your communication style is based on these two things.






19. Assign meaning to the message (internalize)






20. Non-verbal communication is based on what two elements?






21. Depends on the receiver; context matters.






22. The act of receiving information through the ears.






23. Intentional movements/gestures that add to or clarify verbal meaning.






24. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






25. Types of conflict.






26. Views of time.






27. Protect people's fundamental or inalienable rights. (the golden rule)






28. Touching- 18 inches: private use.






29. Provide fair and equal treatment for all individuals and groups involved.






30. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






31. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






32. Four barriers that keep us from listening.






33. Intentional or unintentional movements/gestures that control the flow of conversation.






34. Overcome them and keep them in check.






35. Create the greatest good for the greatest amount of people






36. The process of internalizing and heeding information.






37. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






38. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






39. Necessity - relativity - rationalization - self-deception - end goal - greed






40. Time is a tool to be used in building/maintaining relationships.






41. Types of communication






42. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






43. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






44. Types of frame of reference.






45. Lengths of personal space.






46. Illustrations which represent a more abstract idea/concept.






47. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






48. Types of conflict resolution.






49. Depends on the sender; words matter.






50. Ways to maintain effective relationships.