Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Most common conflict resolution for blind style communicators.






2. Develop your own opinion about the message (process)






3. Necessity - relativity - rationalization - self-deception - end goal - greed






4. Movements/gestures that vary between cultures more than eye contact.






5. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






6. Intentional movements/gestures with a specific meaning.






7. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






8. Most common conflict resolution for closed style communicators.






9. Depends on the sender; words matter.






10. Provide fair and equal treatment for all individuals and groups involved.






11. Tone of voice






12. Types of communication






13. Actions - gestures - appearance - etc.






14. Written or spoken word






15. Most common conflict resolution for open style communicators.






16. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






17. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






18. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






19. Four barriers that keep us from listening.






20. Intentional movements/gestures that add to or clarify verbal meaning.






21. Depends on the receiver; context matters.






22. Based on ideas - objective. Ideas are separate than the person.






23. Different behaviors which increase closeness - familiarity - and relationship.






24. Types of conflict resolution.






25. People usually believe what they see over what they hear.






26. Choosing which stimulus to focus on (intake)






27. Protect people's fundamental or inalienable rights. (the golden rule)






28. Non-verbal communication is based on what two elements?






29. All intentional and unintentional messages that are not written - spoken - or sounded.






30. Clarify meanings and sustaining conversation.






31. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






32. Difference between petroglyphs and pictograms.






33. 12 feet +: Generally only for "speaker-listener" situations.






34. Overcome them and keep them in check.






35. Time is a tool to be used in building/maintaining relationships.






36. Views of time.






37. Decide which parts of the message are worth remembering.






38. Trust is weak - members feel awkward and it becomes personal.






39. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






40. Create the greatest good for the greatest amount of people






41. 4 styles of communication






42. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






43. Increase our understanding and relate to the other sex differently.






44. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






45. Touching- 18 inches: private use.






46. 2 types of cultural differences






47. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






48. 18 inches- 4 feet: close friends/colleagues.






49. Rules are stated and known - but not the reasons.






50. Most common conflict resolution for hidden style communicators.