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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Time is a tool to be used in building/maintaining relationships.
Intimate - personal - social - public
Intimate Space
Polychromatic View
Avoiding - accommodating - compromising - competing - collaborating.
2. Movements/gestures that vary between cultures more than eye contact.
Emblem - illustrators - regulators - adaptors
Moral Rights
Accommodating
Formal
3. Habitual movements/gestures used in times of stress.
Communication Style
Closed - blind - hidden - open
Adaptors
Regulators
4. Non-verbal signals
Open Style
Hand gestures - posture - clothing - time - etc.
Closed Style
Responding
5. Provide fair and equal treatment for all individuals and groups involved.
Vocal Communication
Avoiding - accommodating - compromising - competing - collaborating.
Justice
Dealing with Personal barriers
6. Intentional or unintentional movements/gestures that control the flow of conversation.
Technical
Moral Rights
Regulators
Traditional - human relations - human resources - systems/contingency - transformational
7. Intentional movements/gestures that add to or clarify verbal meaning.
Illustrators
Telecommunication
Dealing with Semantic Barrier
Physical - Personal - Semantic - Gender
8. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Communication
Verbal Communication
Ambiguous Words
Public Distance
9. Culture found in the west.
Individualistic
verbal - vocal - visual
Affective Conflict
Adaptors
10. Choosing which stimulus to focus on (intake)
Sensing
Open Style
Communication Ethics
Active Listening
11. Different behaviors which increase closeness - familiarity - and relationship.
Responding
Immediacy Behaviors
Feedback and disclosure
Closed Style
12. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Listening
Communication Ethics
Evaluating
Frame of reference and cultural background
13. Necessity - relativity - rationalization - self-deception - end goal - greed
Unethical traps
Ideograms
Frame of reference and cultural background
Compromising
14. Steps in Communication
Petroglyphs show pictures and pictograms tell stories.
Stimulus - motivation - encoding - code - decoding - feedback
Visual Communication
Justice
15. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Physical Enviroment
Formal
Feedback and disclosure
Visual Communication
16. Ways to maintain effective relationships.
Feedback and disclosure
Expectations - teamwork - trust
Remembering
Physical - Personal - Semantic - Gender
17. Develop your own opinion about the message (process)
Compromising
Communication Ethics
Evaluating
Monochromatic View
18. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Pictograms
Dealing with Gender Barrier
Active Listening
Dealing with Semantic Barrier
19. Most common conflict resolution for hidden style communicators.
Open Style
Accommodating
Cognitive Conflict
Communication Ethics
20. 18 inches- 4 feet: close friends/colleagues.
70% of all communication
Personal Space
Closed - blind - hidden - open
Utilitarian - moral rights - justice - practical
21. Types of conflict resolution.
Accommodating
Avoiding - accommodating - compromising - competing - collaborating.
Frame of reference and cultural background
Facial expressions
22. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Utilitarian - moral rights - justice - practical
Writing
Emblem - illustrators - regulators - adaptors
Utilitarian
23. Taking appropriate action on the message (feedback)
Ideograms
Responding
Technical - formal - informal
Petroglyphs
24. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Cave Paintings
High Context
Monochromatic View
Sensing
25. Major models of communication
Collectivist
Traditional - human relations - human resources - systems/contingency - transformational
Moral Rights
Technical - formal - informal
26. The process of internalizing and heeding information.
Intimate Space
Utilitarian
Illustrators
Listening
27. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Speech
Physical - Personal - Semantic - Gender
Emblem
Regulators
28. Based on ideas - objective. Ideas are separate than the person.
Pictograms
Hearing
Cognitive Conflict
Ideograms
29. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Active Listening
Blind Style
Cognitive and Affective
Emblem - illustrators - regulators - adaptors
30. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Sensing - interpreting - evaluating - responding - remembering.
Open Style
Individualistic
Practical
31. Depends on the receiver; context matters.
Social Distance
Telecommunication
High Context
Stimulus - motivation - encoding - code - decoding - feedback
32. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Ambiguous Words
Responding
Petroglyphs
Hidden Style
33. 12 feet +: Generally only for "speaker-listener" situations.
Cognitive and Affective
Public Distance
Interpreting
Remembering
34. Actions - gestures - appearance - etc.
Eye contact
Visual Communication
Technical
Collectivist
35. Intentional movements/gestures with a specific meaning.
Speech
Hand gestures - posture - clothing - time - etc.
Emblem
Moral Rights
36. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Petroglyphs
Monochromatic View
Facial expressions
Active Listening
37. Clarify meanings and sustaining conversation.
Social Distance
Visual Communication
Dealing with Semantic Barrier
Frame of reference and cultural background
38. Trust is weak - members feel awkward and it becomes personal.
Illustrators
Cognitive and Affective
Affective Conflict
Monochromatic and Polychromatic
39. Create the greatest good for the greatest amount of people
Utilitarian
Polychromatic View
Communication Ethics
Petroglyphs
40. Protect people's fundamental or inalienable rights. (the golden rule)
Affective Conflict
Monochromatic View
Low Context
Moral Rights
41. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Technical - formal - informal
Communication Style
Adaptors
Dealing with Personal barriers
42. 2 types of cultural differences
Individualistic vs. collectivist - low context vs. high contex
Technical - formal - informal
70% of all communication
Pictograms
43. Non-verbal communication is based on what two elements?
Frame of reference and cultural background
Traditional - human relations - human resources - systems/contingency - transformational
Intimate Space
Dealing with Personal barriers
44. Illustrations which represent a more abstract idea/concept.
Ideograms
Utilitarian
Dealing with Personal barriers
Non-verbal communication
45. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Informal
Speech
Monochromatic View
Eye contact
46. Tone of voice
Justice
Polychromatic View
Vocal Communication
Frame of reference and cultural background
47. Self-control and focus on the message.
Communication Style
Dealing with Physical barriers
Ambiguous Words
Frame of reference and cultural background
48. Universal - cross cultural non-verbal communication.
Listening
Immediacy Behaviors
Facial expressions
Remembering
49. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Sensing - interpreting - evaluating - responding - remembering.
Responding
Physical Enviroment
Telecommunication
50. Non-verbal communication
Cognitive and Affective
Stimulus - motivation - encoding - code - decoding - feedback
70% of all communication
Writing