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Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






2. Illustrations which represent a more abstract idea/concept.






3. Depends on the receiver; context matters.






4. Ways to maintain effective relationships.






5. Non-verbal communication






6. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






7. Overcome them and keep them in check.






8. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






9. Create the greatest good for the greatest amount of people






10. Most common conflict resolution for closed style communicators.






11. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






12. Most common conflict resolution for open style communicators.






13. Steps in Communication






14. Assign meaning to the message (internalize)






15. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






16. Ethical Rules






17. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






18. Protect people's fundamental or inalienable rights. (the golden rule)






19. Non-verbal signals






20. Rules are stated and known - but not the reasons.






21. Intentional or unintentional movements/gestures that control the flow of conversation.






22. Views of time.






23. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






24. Based on ideas - objective. Ideas are separate than the person.






25. Non-verbal communication is based on what two elements?






26. People usually believe what they see over what they hear.






27. 2 types of cultural differences






28. Culture found in the east.






29. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






30. Choosing which stimulus to focus on (intake)






31. Most common conflict resolution for blind style communicators.






32. Clarify meanings and sustaining conversation.






33. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






34. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






35. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






36. Different behaviors which increase closeness - familiarity - and relationship.






37. Provide fair and equal treatment for all individuals and groups involved.






38. Intentional movements/gestures with a specific meaning.






39. Actions - gestures - appearance - etc.






40. Movements/gestures that vary between cultures more than eye contact.






41. Types of communication






42. Touching- 18 inches: private use.






43. 4 styles of communication






44. Understanding listening stages






45. Trust is weak - members feel awkward and it becomes personal.






46. 2nd choice conflict resolution for all types of communicators.






47. Your communication style is based on these two things.






48. Types of frame of reference.






49. Rules and reasons for communication - known and easily stated.






50. 12 feet +: Generally only for "speaker-listener" situations.







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


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