Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Types of communication






2. Develop your own opinion about the message (process)






3. Depends on the sender; words matter.






4. Most common conflict resolution for hidden style communicators.






5. Rules are stated and known - but not the reasons.






6. Choosing which stimulus to focus on (intake)






7. Provide fair and equal treatment for all individuals and groups involved.






8. Overcome them and keep them in check.






9. Time is a tool to be used in building/maintaining relationships.






10. All intentional and unintentional messages that are not written - spoken - or sounded.






11. Universal - cross cultural non-verbal communication.






12. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






13. Four barriers that keep us from listening.






14. Trust is weak - members feel awkward and it becomes personal.






15. The process of internalizing and heeding information.






16. Actions - gestures - appearance - etc.






17. Time is a resource to be rationed and controlled.






18. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






19. Protect people's fundamental or inalienable rights. (the golden rule)






20. Most common conflict resolution for closed style communicators.






21. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






22. Non-verbal signals






23. Intentional movements/gestures with a specific meaning.






24. Touching- 18 inches: private use.






25. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






26. Views of time.






27. Decide which parts of the message are worth remembering.






28. Rules and reasons for communication - known and easily stated.






29. Self-control and focus on the message.






30. Create the greatest good for the greatest amount of people






31. Types of conflict resolution.






32. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






33. Most common conflict resolution for blind style communicators.






34. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






35. People usually believe what they see over what they hear.






36. Culture found in the west.






37. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






38. Culture found in the east.






39. Taking appropriate action on the message (feedback)






40. Types of conflict.






41. Movements/gestures that vary between cultures more than eye contact.






42. Habitual movements/gestures used in times of stress.






43. Tone of voice






44. Types of frame of reference.






45. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






46. Based on ideas - objective. Ideas are separate than the person.






47. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






48. Understanding listening stages






49. Lengths of personal space.






50. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.