Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Illustrations which represent a more abstract idea/concept.






2. Types of conflict resolution.






3. All intentional and unintentional messages that are not written - spoken - or sounded.






4. Understanding listening stages






5. Overcome them and keep them in check.






6. Intentional movements/gestures that add to or clarify verbal meaning.






7. Steps in Communication






8. Most common conflict resolution for closed style communicators.






9. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






10. Movements/gestures that vary between cultures more than eye contact.






11. Time is a tool to be used in building/maintaining relationships.






12. Tone of voice






13. Four barriers that keep us from listening.






14. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






15. Views of time.






16. Taking appropriate action on the message (feedback)






17. Depends on the receiver; context matters.






18. Non-verbal communication is based on what two elements?






19. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






20. Clarify meanings and sustaining conversation.






21. Different behaviors which increase closeness - familiarity - and relationship.






22. Intentional movements/gestures with a specific meaning.






23. Major models of communication






24. People usually believe what they see over what they hear.






25. Decide which parts of the message are worth remembering.






26. Time is a resource to be rationed and controlled.






27. Most common conflict resolution for open style communicators.






28. Ways to maintain effective relationships.






29. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






30. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






31. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






32. Rules are stated and known - but not the reasons.






33. Based on ideas - objective. Ideas are separate than the person.






34. Culture found in the east.






35. Most common conflict resolution for hidden style communicators.






36. Non-verbal signals






37. Habitual movements/gestures used in times of stress.






38. Types of conflict.






39. Difference between petroglyphs and pictograms.






40. Easy to communicate to society because the typical person would find them acceptable.






41. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






42. Intentional or unintentional movements/gestures that control the flow of conversation.






43. Choosing which stimulus to focus on (intake)






44. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






45. Rules and reasons for communication - known and easily stated.






46. Ethical Rules






47. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






48. Written or spoken word






49. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






50. Types of communication