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Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Movements/gestures that vary between cultures more than eye contact.






2. Easy to communicate to society because the typical person would find them acceptable.






3. Protect people's fundamental or inalienable rights. (the golden rule)






4. Types of conflict resolution.






5. People usually believe what they see over what they hear.






6. Most common conflict resolution for blind style communicators.






7. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






8. Self-control and focus on the message.






9. Culture found in the west.






10. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






11. Most common conflict resolution for hidden style communicators.






12. All intentional and unintentional messages that are not written - spoken - or sounded.






13. Time is a resource to be rationed and controlled.






14. Types of frame of reference.






15. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






16. 12 feet +: Generally only for "speaker-listener" situations.






17. Intentional movements/gestures with a specific meaning.






18. Difference between petroglyphs and pictograms.






19. Touching- 18 inches: private use.






20. Four barriers that keep us from listening.






21. The act of receiving information through the ears.






22. Intentional movements/gestures that add to or clarify verbal meaning.






23. Actions - gestures - appearance - etc.






24. Views of time.






25. 2 types of cultural differences






26. Clarify meanings and sustaining conversation.






27. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






28. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






29. Based on ideas - objective. Ideas are separate than the person.






30. Ways to maintain effective relationships.






31. The process of internalizing and heeding information.






32. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






33. Steps in Communication






34. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






35. Depends on the sender; words matter.






36. Illustrations which represent a more abstract idea/concept.






37. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






38. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






39. Written or spoken word






40. Taking appropriate action on the message (feedback)






41. Culture found in the east.






42. Non-verbal communication is based on what two elements?






43. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






44. Rules are stated and known - but not the reasons.






45. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






46. Tone of voice






47. Major models of communication






48. Necessity - relativity - rationalization - self-deception - end goal - greed






49. Ethical Rules






50. Assign meaning to the message (internalize)







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


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