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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Four barriers that keep us from listening.
Listening
High Context
Responding
Physical - Personal - Semantic - Gender
2. Most common conflict resolution for open style communicators.
Collaborating
Justice
Non-verbal communication
Moral Rights
3. Rules and reasons for communication - known and easily stated.
Non-verbal communication
Emblem
Closed Style
Technical
4. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Responding
Utilitarian
Remembering
Informal
5. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Writing
Expectations - teamwork - trust
Petroglyphs
Hidden Style
6. Increase our understanding and relate to the other sex differently.
Dealing with Gender Barrier
Hearing
Social Distance
Individualistic
7. All intentional and unintentional messages that are not written - spoken - or sounded.
Technical - formal - informal
verbal - vocal - visual
Blind Style
Non-verbal communication
8. Ways to maintain effective relationships.
Expectations - teamwork - trust
Technical - formal - informal
Dealing with Physical barriers
Closed Style
9. Intentional movements/gestures that add to or clarify verbal meaning.
Monochromatic and Polychromatic
Remembering
Illustrators
Closed Style
10. Time is a tool to be used in building/maintaining relationships.
Facial expressions
Polychromatic View
Technical
Dealing with Physical barriers
11. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Sensing
Visual Communication
Social Distance
Blind Style
12. Provide fair and equal treatment for all individuals and groups involved.
Cognitive Conflict
Collaborating
Justice
Unethical traps
13. Culture found in the west.
Physical Enviroment
Individualistic
Expectations - teamwork - trust
Ambiguous Words
14. Trust is weak - members feel awkward and it becomes personal.
Cognitive and Affective
Writing
Visual Communication
Affective Conflict
15. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Competing
Cognitive Conflict
Affective Conflict
Cave Paintings
16. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Practical
Adaptors
verbal - vocal - visual
Open Style
17. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Utilitarian
Intimate Space
Pictograms
Active Listening
18. Non-verbal communication
Emblem - illustrators - regulators - adaptors
70% of all communication
Hearing
Polychromatic View
19. Views of time.
Dealing with Gender Barrier
Moral Rights
Monochromatic and Polychromatic
Illustrators
20. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Avoiding - accommodating - compromising - competing - collaborating.
Expectations - teamwork - trust
Adaptors
Communication Style
21. Illustrations which represent a more abstract idea/concept.
Physical - Personal - Semantic - Gender
Ideograms
Cognitive Conflict
Individualistic vs. collectivist - low context vs. high contex
22. Universal - cross cultural non-verbal communication.
Dealing with Physical barriers
Facial expressions
Monochromatic View
Compromising
23. Difference between petroglyphs and pictograms.
verbal - vocal - visual
Facial expressions
Petroglyphs show pictures and pictograms tell stories.
Cognitive Conflict
24. Movements/gestures that vary between cultures more than eye contact.
Emblem - illustrators - regulators - adaptors
Hearing
Cognitive Conflict
Collaborating
25. 2nd choice conflict resolution for all types of communicators.
Petroglyphs
Compromising
Personal Space
Individualistic
26. Non-verbal communication is based on what two elements?
Responding
Utilitarian
Personal Space
Frame of reference and cultural background
27. Clarify meanings and sustaining conversation.
Technical
Emblem - illustrators - regulators - adaptors
Facial expressions
Dealing with Semantic Barrier
28. Time is a resource to be rationed and controlled.
Compromising
Evaluating
Monochromatic View
Low Context
29. Types of conflict resolution.
Sensing
Expectations - teamwork - trust
Avoiding - accommodating - compromising - competing - collaborating.
Hand gestures - posture - clothing - time - etc.
30. Self-control and focus on the message.
Expectations - teamwork - trust
Avoiding - accommodating - compromising - competing - collaborating.
Practical
Dealing with Physical barriers
31. Intentional or unintentional movements/gestures that control the flow of conversation.
Sensing - interpreting - evaluating - responding - remembering.
Physical - Personal - Semantic - Gender
Speech
Regulators
32. Most common conflict resolution for closed style communicators.
Technical - formal - informal
Interpreting
Active Listening
Avoiding
33. Protect people's fundamental or inalienable rights. (the golden rule)
Moral Rights
Writing
Sensing - interpreting - evaluating - responding - remembering.
Remembering
34. 2 types of cultural differences
Ambiguous Words
Dealing with Gender Barrier
High Context
Individualistic vs. collectivist - low context vs. high contex
35. Easy to communicate to society because the typical person would find them acceptable.
Evaluating
Practical
Social Distance
Dealing with Physical barriers
36. Culture found in the east.
Writing
Collectivist
Avoiding - accommodating - compromising - competing - collaborating.
Ambiguous Words
37. Written or spoken word
Closed Style
Verbal Communication
Immediacy Behaviors
Technical
38. Based on ideas - objective. Ideas are separate than the person.
Emblem
Cognitive Conflict
Expectations - teamwork - trust
Feedback and disclosure
39. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Writing
Accommodating
Compromising
Technical - formal - informal
40. Different behaviors which increase closeness - familiarity - and relationship.
Cognitive Conflict
Immediacy Behaviors
Technical
Practical
41. Ethical Rules
Closed Style
Utilitarian - moral rights - justice - practical
Polychromatic View
Personal Space
42. Actions - gestures - appearance - etc.
Informal
Visual Communication
Monochromatic View
Monochromatic and Polychromatic
43. Steps in Communication
Physical - Personal - Semantic - Gender
Stimulus - motivation - encoding - code - decoding - feedback
Informal
Moral Rights
44. People usually believe what they see over what they hear.
Sensing - interpreting - evaluating - responding - remembering.
Telecommunication
Petroglyphs
Ambiguous Words
45. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Closed Style
Regulators
Open Style
Physical - Personal - Semantic - Gender
46. Tone of voice
Justice
Communication Style
Vocal Communication
Collaborating
47. Lengths of personal space.
Facial expressions
Intimate - personal - social - public
Avoiding - accommodating - compromising - competing - collaborating.
Listening
48. Depends on the receiver; context matters.
High Context
Closed Style
Communication Style
Dealing with Physical barriers
49. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Dealing with Personal barriers
Formal
Hidden Style
Practical
50. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Vocal Communication
Sensing
Communication
Practical