Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Depends on the receiver; context matters.






2. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






3. Ways to maintain effective relationships.






4. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






5. Self-control and focus on the message.






6. Most common conflict resolution for hidden style communicators.






7. Depends on the sender; words matter.






8. Intentional movements/gestures with a specific meaning.






9. Universal - cross cultural non-verbal communication.






10. Trust is weak - members feel awkward and it becomes personal.






11. Culture found in the west.






12. 18 inches- 4 feet: close friends/colleagues.






13. The process of internalizing and heeding information.






14. Non-verbal signals






15. Intentional or unintentional movements/gestures that control the flow of conversation.






16. Decide which parts of the message are worth remembering.






17. Illustrations which represent a more abstract idea/concept.






18. All intentional and unintentional messages that are not written - spoken - or sounded.






19. Major models of communication






20. Create the greatest good for the greatest amount of people






21. Habitual movements/gestures used in times of stress.






22. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






23. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






24. Actions - gestures - appearance - etc.






25. Provide fair and equal treatment for all individuals and groups involved.






26. Types of communication






27. Based on ideas - objective. Ideas are separate than the person.






28. Time is a tool to be used in building/maintaining relationships.






29. Time is a resource to be rationed and controlled.






30. 2 types of cultural differences






31. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






32. Protect people's fundamental or inalienable rights. (the golden rule)






33. Steps in Communication






34. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






35. Necessity - relativity - rationalization - self-deception - end goal - greed






36. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






37. Culture found in the east.






38. Easy to communicate to society because the typical person would find them acceptable.






39. Four barriers that keep us from listening.






40. Non-verbal communication






41. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






42. Touching- 18 inches: private use.






43. Most common conflict resolution for closed style communicators.






44. Your communication style is based on these two things.






45. Types of conflict resolution.






46. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






47. Non-verbal communication is based on what two elements?






48. Ethical Rules






49. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






50. Most common conflict resolution for blind style communicators.