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Business And Professional Speaking
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Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Speech
High Context
Closed - blind - hidden - open
Justice
2. Overcome them and keep them in check.
Speech
Dealing with Personal barriers
Communication
Petroglyphs show pictures and pictograms tell stories.
3. 2nd choice conflict resolution for all types of communicators.
Compromising
Ideograms
Collectivist
Evaluating
4. Non-verbal signals
Eye contact
Speech
Petroglyphs
Hand gestures - posture - clothing - time - etc.
5. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Emblem
Ambiguous Words
Feedback and disclosure
Active Listening
6. Trust is weak - members feel awkward and it becomes personal.
Telecommunication
Open Style
Verbal Communication
Affective Conflict
7. Your communication style is based on these two things.
Dealing with Personal barriers
Feedback and disclosure
Public Distance
Sensing - interpreting - evaluating - responding - remembering.
8. Different behaviors which increase closeness - familiarity - and relationship.
Emblem - illustrators - regulators - adaptors
Immediacy Behaviors
Frame of reference and cultural background
Informal
9. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Collectivist
Remembering
Emblem
Eye contact
10. Based on ideas - objective. Ideas are separate than the person.
Cognitive Conflict
Regulators
70% of all communication
Avoiding - accommodating - compromising - competing - collaborating.
11. People usually believe what they see over what they hear.
Ambiguous Words
Technical - formal - informal
Hand gestures - posture - clothing - time - etc.
Dealing with Gender Barrier
12. Major models of communication
Closed - blind - hidden - open
Intimate - personal - social - public
High Context
Traditional - human relations - human resources - systems/contingency - transformational
13. Choosing which stimulus to focus on (intake)
Sensing
Communication
Monochromatic View
Regulators
14. Four barriers that keep us from listening.
Verbal Communication
Physical - Personal - Semantic - Gender
Physical Enviroment
Informal
15. Time is a resource to be rationed and controlled.
Monochromatic View
Ideograms
Collaborating
Physical Enviroment
16. Necessity - relativity - rationalization - self-deception - end goal - greed
Unethical traps
Communication Style
Technical - formal - informal
Petroglyphs
17. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Cave Paintings
Technical - formal - informal
Technical
Speech
18. Depends on the sender; words matter.
verbal - vocal - visual
Responding
Emblem - illustrators - regulators - adaptors
Low Context
19. Views of time.
Monochromatic and Polychromatic
Emblem
Pictograms
Communication Ethics
20. Taking appropriate action on the message (feedback)
Monochromatic and Polychromatic
Cave Paintings
Vocal Communication
Responding
21. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Pictograms
Ideograms
Technical
Practical
22. Difference between petroglyphs and pictograms.
Intimate - personal - social - public
70% of all communication
Non-verbal communication
Petroglyphs show pictures and pictograms tell stories.
23. Time is a tool to be used in building/maintaining relationships.
Polychromatic View
Collaborating
Avoiding - accommodating - compromising - competing - collaborating.
Telecommunication
24. Decide which parts of the message are worth remembering.
Individualistic vs. collectivist - low context vs. high contex
Competing
Remembering
Polychromatic View
25. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Personal Space
Expectations - teamwork - trust
Dealing with Gender Barrier
Social Distance
26. Universal - cross cultural non-verbal communication.
Affective Conflict
Cognitive and Affective
Facial expressions
Compromising
27. Depends on the receiver; context matters.
Competing
High Context
Formal
Intimate Space
28. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
verbal - vocal - visual
Competing
Communication
Evaluating
29. Lengths of personal space.
Intimate - personal - social - public
Justice
Polychromatic View
Remembering
30. Develop your own opinion about the message (process)
Hearing
Intimate Space
High Context
Evaluating
31. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Competing
Listening
Informal
Physical Enviroment
32. 2 types of cultural differences
Monochromatic View
Social Distance
Affective Conflict
Individualistic vs. collectivist - low context vs. high contex
33. Clarify meanings and sustaining conversation.
Personal Space
Individualistic vs. collectivist - low context vs. high contex
Physical Enviroment
Dealing with Semantic Barrier
34. Ethical Rules
Monochromatic View
Public Distance
Individualistic
Utilitarian - moral rights - justice - practical
35. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Avoiding - accommodating - compromising - competing - collaborating.
Dealing with Gender Barrier
Collectivist
Communication Ethics
36. Illustrations which represent a more abstract idea/concept.
Dealing with Semantic Barrier
Ideograms
Petroglyphs show pictures and pictograms tell stories.
Blind Style
37. Intentional or unintentional movements/gestures that control the flow of conversation.
Regulators
Dealing with Gender Barrier
Public Distance
Accommodating
38. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Low Context
Avoiding
Competing
Open Style
39. Types of conflict.
Cognitive and Affective
Moral Rights
Dealing with Physical barriers
Communication Ethics
40. Most common conflict resolution for closed style communicators.
Emblem
Unethical traps
verbal - vocal - visual
Avoiding
41. Rules and reasons for communication - known and easily stated.
Illustrators
Technical
Writing
Competing
42. Habitual movements/gestures used in times of stress.
Ideograms
Adaptors
Dealing with Semantic Barrier
Immediacy Behaviors
43. 12 feet +: Generally only for "speaker-listener" situations.
Speech
Emblem - illustrators - regulators - adaptors
Public Distance
Cave Paintings
44. All intentional and unintentional messages that are not written - spoken - or sounded.
Hand gestures - posture - clothing - time - etc.
Non-verbal communication
Communication Style
Vocal Communication
45. Rules are stated and known - but not the reasons.
Facial expressions
Hearing
Formal
Eye contact
46. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Informal
Justice
Telecommunication
Dealing with Semantic Barrier
47. Create the greatest good for the greatest amount of people
Remembering
Utilitarian
Cognitive and Affective
Emblem
48. Tone of voice
Vocal Communication
Cognitive Conflict
Remembering
Communication Ethics
49. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Public Distance
Vocal Communication
Responding
Writing
50. Movements/gestures that vary between cultures more than eye contact.
Emblem - illustrators - regulators - adaptors
Regulators
Emblem
High Context
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