Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Based on ideas - objective. Ideas are separate than the person.






2. 18 inches- 4 feet: close friends/colleagues.






3. 12 feet +: Generally only for "speaker-listener" situations.






4. Major models of communication






5. All intentional and unintentional messages that are not written - spoken - or sounded.






6. Necessity - relativity - rationalization - self-deception - end goal - greed






7. Time is a tool to be used in building/maintaining relationships.






8. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






9. Movements/gestures that vary between cultures more than eye contact.






10. Habitual movements/gestures used in times of stress.






11. Most common conflict resolution for hidden style communicators.






12. Non-verbal communication






13. 2nd choice conflict resolution for all types of communicators.






14. Most common conflict resolution for closed style communicators.






15. Non-verbal signals






16. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






17. Views of time.






18. Types of conflict resolution.






19. Touching- 18 inches: private use.






20. Steps in Communication






21. Most common conflict resolution for open style communicators.






22. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






23. Intentional or unintentional movements/gestures that control the flow of conversation.






24. The act of receiving information through the ears.






25. Tone of voice






26. Most common conflict resolution for blind style communicators.






27. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






28. Your communication style is based on these two things.






29. Ethical Rules






30. Non-verbal communication is based on what two elements?






31. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






32. Intentional movements/gestures that add to or clarify verbal meaning.






33. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






34. Overcome them and keep them in check.






35. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






36. Ways to maintain effective relationships.






37. Types of conflict.






38. Easy to communicate to society because the typical person would find them acceptable.






39. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






40. Depends on the receiver; context matters.






41. Self-control and focus on the message.






42. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






43. Time is a resource to be rationed and controlled.






44. Develop your own opinion about the message (process)






45. Illustrations which represent a more abstract idea/concept.






46. Depends on the sender; words matter.






47. Assign meaning to the message (internalize)






48. Clarify meanings and sustaining conversation.






49. Universal - cross cultural non-verbal communication.






50. Different behaviors which increase closeness - familiarity - and relationship.