Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 12 feet +: Generally only for "speaker-listener" situations.






2. All intentional and unintentional messages that are not written - spoken - or sounded.






3. Provide fair and equal treatment for all individuals and groups involved.






4. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






5. Different behaviors which increase closeness - familiarity - and relationship.






6. Four barriers that keep us from listening.






7. Depends on the receiver; context matters.






8. Views of time.






9. Easy to communicate to society because the typical person would find them acceptable.






10. Increase our understanding and relate to the other sex differently.






11. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






12. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






13. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






14. Time is a tool to be used in building/maintaining relationships.






15. Most common conflict resolution for blind style communicators.






16. Major models of communication






17. Choosing which stimulus to focus on (intake)






18. Taking appropriate action on the message (feedback)






19. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






20. People usually believe what they see over what they hear.






21. 2nd choice conflict resolution for all types of communicators.






22. Most common conflict resolution for open style communicators.






23. Types of conflict.






24. Non-verbal communication






25. Your communication style is based on these two things.






26. Based on ideas - objective. Ideas are separate than the person.






27. Time is a resource to be rationed and controlled.






28. Clarify meanings and sustaining conversation.






29. Intentional movements/gestures with a specific meaning.






30. Culture found in the west.






31. Self-control and focus on the message.






32. Habitual movements/gestures used in times of stress.






33. The process of internalizing and heeding information.






34. Assign meaning to the message (internalize)






35. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






36. Create the greatest good for the greatest amount of people






37. Steps in Communication






38. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






39. Overcome them and keep them in check.






40. Written or spoken word






41. Develop your own opinion about the message (process)






42. Necessity - relativity - rationalization - self-deception - end goal - greed






43. Understanding listening stages






44. Ethical Rules






45. Decide which parts of the message are worth remembering.






46. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






47. Non-verbal communication is based on what two elements?






48. Illustrations which represent a more abstract idea/concept.






49. Depends on the sender; words matter.






50. 2 types of cultural differences