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Business And Professional Speaking
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Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Difference between petroglyphs and pictograms.
Dealing with Physical barriers
Unethical traps
Interpreting
Petroglyphs show pictures and pictograms tell stories.
2. Choosing which stimulus to focus on (intake)
Personal Space
Sensing
Evaluating
Adaptors
3. The process of internalizing and heeding information.
Traditional - human relations - human resources - systems/contingency - transformational
Immediacy Behaviors
Accommodating
Listening
4. Easy to communicate to society because the typical person would find them acceptable.
High Context
Practical
Eye contact
Affective Conflict
5. Lengths of personal space.
Intimate - personal - social - public
Practical
High Context
Petroglyphs show pictures and pictograms tell stories.
6. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Sensing - interpreting - evaluating - responding - remembering.
Open Style
Pictograms
Collaborating
7. Ways to maintain effective relationships.
Verbal Communication
Avoiding - accommodating - compromising - competing - collaborating.
Collectivist
Expectations - teamwork - trust
8. Intentional movements/gestures with a specific meaning.
Communication Ethics
Emblem
Technical
Monochromatic View
9. Types of frame of reference.
Verbal Communication
Social Distance
Technical - formal - informal
Avoiding - accommodating - compromising - competing - collaborating.
10. Clarify meanings and sustaining conversation.
Dealing with Semantic Barrier
Petroglyphs
Emblem - illustrators - regulators - adaptors
Collaborating
11. Four barriers that keep us from listening.
Cave Paintings
Telecommunication
Low Context
Physical - Personal - Semantic - Gender
12. Habitual movements/gestures used in times of stress.
Cognitive and Affective
Public Distance
Interpreting
Adaptors
13. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Ambiguous Words
Personal Space
Closed Style
Verbal Communication
14. Based on ideas - objective. Ideas are separate than the person.
Feedback and disclosure
Cognitive Conflict
Sensing - interpreting - evaluating - responding - remembering.
Cognitive and Affective
15. Non-verbal signals
Affective Conflict
Hand gestures - posture - clothing - time - etc.
Visual Communication
Emblem - illustrators - regulators - adaptors
16. Culture found in the west.
Emblem
Individualistic
Formal
Practical
17. 2 types of cultural differences
Active Listening
Individualistic vs. collectivist - low context vs. high contex
Justice
Listening
18. Most common conflict resolution for closed style communicators.
Traditional - human relations - human resources - systems/contingency - transformational
Avoiding
Competing
Technical - formal - informal
19. Increase our understanding and relate to the other sex differently.
Emblem
Telecommunication
Dealing with Gender Barrier
Open Style
20. Ethical Rules
Listening
Non-verbal communication
Utilitarian - moral rights - justice - practical
Open Style
21. Different behaviors which increase closeness - familiarity - and relationship.
Blind Style
Public Distance
Immediacy Behaviors
Stimulus - motivation - encoding - code - decoding - feedback
22. Trust is weak - members feel awkward and it becomes personal.
Emblem
Cognitive Conflict
Affective Conflict
High Context
23. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Closed - blind - hidden - open
Non-verbal communication
Blind Style
Avoiding
24. People usually believe what they see over what they hear.
Adaptors
Ambiguous Words
Hearing
Evaluating
25. 12 feet +: Generally only for "speaker-listener" situations.
Public Distance
Sensing
Expectations - teamwork - trust
Verbal Communication
26. Depends on the receiver; context matters.
Cognitive Conflict
High Context
Cognitive and Affective
Closed Style
27. Create the greatest good for the greatest amount of people
Utilitarian
Evaluating
Hand gestures - posture - clothing - time - etc.
Practical
28. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Telecommunication
Petroglyphs
Sensing - interpreting - evaluating - responding - remembering.
Cave Paintings
29. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Compromising
Physical Enviroment
Individualistic
Practical
30. Assign meaning to the message (internalize)
Low Context
Interpreting
Closed - blind - hidden - open
Hidden Style
31. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Writing
Communication Style
Pictograms
Traditional - human relations - human resources - systems/contingency - transformational
32. Your communication style is based on these two things.
Emblem
Visual Communication
Feedback and disclosure
Intimate - personal - social - public
33. Culture found in the east.
Practical
Listening
Frame of reference and cultural background
Collectivist
34. Most common conflict resolution for open style communicators.
Social Distance
Collaborating
Telecommunication
Immediacy Behaviors
35. Time is a tool to be used in building/maintaining relationships.
Utilitarian - moral rights - justice - practical
Polychromatic View
Compromising
Hearing
36. Most common conflict resolution for blind style communicators.
Unethical traps
Illustrators
verbal - vocal - visual
Competing
37. Overcome them and keep them in check.
Dealing with Personal barriers
Cognitive and Affective
Stimulus - motivation - encoding - code - decoding - feedback
Communication Ethics
38. Depends on the sender; words matter.
Low Context
Moral Rights
Cave Paintings
Active Listening
39. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Open Style
Non-verbal communication
Writing
Closed - blind - hidden - open
40. Actions - gestures - appearance - etc.
Speech
Visual Communication
Monochromatic View
Listening
41. Taking appropriate action on the message (feedback)
Practical
Informal
Responding
Facial expressions
42. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Moral Rights
Interpreting
Communication Style
Informal
43. Understanding listening stages
verbal - vocal - visual
Formal
Sensing - interpreting - evaluating - responding - remembering.
Collectivist
44. Non-verbal communication is based on what two elements?
Accommodating
Interpreting
Frame of reference and cultural background
Cognitive and Affective
45. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Ideograms
Cave Paintings
Communication Ethics
Petroglyphs
46. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Adaptors
Active Listening
Pictograms
Formal
47. Rules and reasons for communication - known and easily stated.
Regulators
Listening
Physical - Personal - Semantic - Gender
Technical
48. Tone of voice
Individualistic
Compromising
Hearing
Vocal Communication
49. The act of receiving information through the ears.
Writing
Avoiding
Emblem - illustrators - regulators - adaptors
Hearing
50. Most common conflict resolution for hidden style communicators.
Accommodating
Affective Conflict
Petroglyphs
Physical Enviroment
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