Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Time is a tool to be used in building/maintaining relationships.






2. Actions - gestures - appearance - etc.






3. Depends on the receiver; context matters.






4. Views of time.






5. People usually believe what they see over what they hear.






6. Ethical Rules






7. Non-verbal communication is based on what two elements?






8. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






9. Decide which parts of the message are worth remembering.






10. Movements/gestures that vary between cultures more than eye contact.






11. Protect people's fundamental or inalienable rights. (the golden rule)






12. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






13. Four barriers that keep us from listening.






14. Most common conflict resolution for hidden style communicators.






15. Types of conflict resolution.






16. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






17. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






18. Different behaviors which increase closeness - familiarity - and relationship.






19. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






20. Based on ideas - objective. Ideas are separate than the person.






21. Clarify meanings and sustaining conversation.






22. Provide fair and equal treatment for all individuals and groups involved.






23. Culture found in the east.






24. Increase our understanding and relate to the other sex differently.






25. Types of communication






26. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






27. Intentional movements/gestures that add to or clarify verbal meaning.






28. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






29. Trust is weak - members feel awkward and it becomes personal.






30. Choosing which stimulus to focus on (intake)






31. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






32. Assign meaning to the message (internalize)






33. The process of internalizing and heeding information.






34. Universal - cross cultural non-verbal communication.






35. Understanding listening stages






36. 12 feet +: Generally only for "speaker-listener" situations.






37. Create the greatest good for the greatest amount of people






38. Non-verbal signals






39. Culture found in the west.






40. Most common conflict resolution for blind style communicators.






41. Necessity - relativity - rationalization - self-deception - end goal - greed






42. Intentional movements/gestures with a specific meaning.






43. Types of conflict.






44. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






45. The act of receiving information through the ears.






46. Steps in Communication






47. 2nd choice conflict resolution for all types of communicators.






48. Overcome them and keep them in check.






49. Self-control and focus on the message.






50. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.