Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Types of frame of reference.






2. Depends on the sender; words matter.






3. Four barriers that keep us from listening.






4. Types of communication






5. Develop your own opinion about the message (process)






6. Ethical Rules






7. 4 styles of communication






8. The act of receiving information through the ears.






9. Based on ideas - objective. Ideas are separate than the person.






10. 2 types of cultural differences






11. Intentional movements/gestures that add to or clarify verbal meaning.






12. Different behaviors which increase closeness - familiarity - and relationship.






13. Time is a resource to be rationed and controlled.






14. Tone of voice






15. Non-verbal signals






16. Time is a tool to be used in building/maintaining relationships.






17. Overcome them and keep them in check.






18. Views of time.






19. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






20. Clarify meanings and sustaining conversation.






21. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






22. Decide which parts of the message are worth remembering.






23. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






24. Trust is weak - members feel awkward and it becomes personal.






25. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






26. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






27. Universal - cross cultural non-verbal communication.






28. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






29. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






30. All intentional and unintentional messages that are not written - spoken - or sounded.






31. Understanding listening stages






32. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






33. Touching- 18 inches: private use.






34. Difference between petroglyphs and pictograms.






35. Most common conflict resolution for open style communicators.






36. Most common conflict resolution for hidden style communicators.






37. Increase our understanding and relate to the other sex differently.






38. Depends on the receiver; context matters.






39. People usually believe what they see over what they hear.






40. Lengths of personal space.






41. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






42. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






43. Choosing which stimulus to focus on (intake)






44. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






45. The process of internalizing and heeding information.






46. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






47. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






48. Most common conflict resolution for blind style communicators.






49. Assign meaning to the message (internalize)






50. Steps in Communication