Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 2 types of cultural differences






2. 2nd choice conflict resolution for all types of communicators.






3. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






4. Ethical Rules






5. Rules and reasons for communication - known and easily stated.






6. Types of frame of reference.






7. Depends on the receiver; context matters.






8. Time is a resource to be rationed and controlled.






9. Rules are stated and known - but not the reasons.






10. Universal - cross cultural non-verbal communication.






11. All intentional and unintentional messages that are not written - spoken - or sounded.






12. Most common conflict resolution for hidden style communicators.






13. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






14. Illustrations which represent a more abstract idea/concept.






15. Four barriers that keep us from listening.






16. Necessity - relativity - rationalization - self-deception - end goal - greed






17. Most common conflict resolution for closed style communicators.






18. The act of receiving information through the ears.






19. Written or spoken word






20. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






21. Increase our understanding and relate to the other sex differently.






22. 18 inches- 4 feet: close friends/colleagues.






23. Difference between petroglyphs and pictograms.






24. Trust is weak - members feel awkward and it becomes personal.






25. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






26. Overcome them and keep them in check.






27. Decide which parts of the message are worth remembering.






28. The process of internalizing and heeding information.






29. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






30. Easy to communicate to society because the typical person would find them acceptable.






31. Protect people's fundamental or inalienable rights. (the golden rule)






32. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






33. Major models of communication






34. Ways to maintain effective relationships.






35. Lengths of personal space.






36. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






37. Clarify meanings and sustaining conversation.






38. Non-verbal communication is based on what two elements?






39. Understanding listening stages






40. Your communication style is based on these two things.






41. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






42. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






43. Views of time.






44. Touching- 18 inches: private use.






45. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






46. Habitual movements/gestures used in times of stress.






47. Non-verbal signals






48. Taking appropriate action on the message (feedback)






49. 4 styles of communication






50. Culture found in the east.