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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 2 types of cultural differences
Petroglyphs
Stimulus - motivation - encoding - code - decoding - feedback
verbal - vocal - visual
Individualistic vs. collectivist - low context vs. high contex
2. 2nd choice conflict resolution for all types of communicators.
Stimulus - motivation - encoding - code - decoding - feedback
Compromising
Monochromatic and Polychromatic
verbal - vocal - visual
3. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Personal Space
Low Context
Regulators
Writing
4. Ethical Rules
Telecommunication
Vocal Communication
Public Distance
Utilitarian - moral rights - justice - practical
5. Rules and reasons for communication - known and easily stated.
Dealing with Gender Barrier
Evaluating
Technical
Pictograms
6. Types of frame of reference.
Closed - blind - hidden - open
Ambiguous Words
Technical - formal - informal
Public Distance
7. Depends on the receiver; context matters.
Justice
High Context
Monochromatic View
Dealing with Personal barriers
8. Time is a resource to be rationed and controlled.
Compromising
Pictograms
Communication Ethics
Monochromatic View
9. Rules are stated and known - but not the reasons.
Public Distance
Petroglyphs show pictures and pictograms tell stories.
Formal
Collectivist
10. Universal - cross cultural non-verbal communication.
Hand gestures - posture - clothing - time - etc.
Emblem - illustrators - regulators - adaptors
Facial expressions
Unethical traps
11. All intentional and unintentional messages that are not written - spoken - or sounded.
Avoiding - accommodating - compromising - competing - collaborating.
Social Distance
Communication Style
Non-verbal communication
12. Most common conflict resolution for hidden style communicators.
Accommodating
Writing
Monochromatic View
Cave Paintings
13. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Cognitive Conflict
Unethical traps
Petroglyphs
Affective Conflict
14. Illustrations which represent a more abstract idea/concept.
Ideograms
Traditional - human relations - human resources - systems/contingency - transformational
Non-verbal communication
Unethical traps
15. Four barriers that keep us from listening.
Cave Paintings
Physical - Personal - Semantic - Gender
Immediacy Behaviors
Remembering
16. Necessity - relativity - rationalization - self-deception - end goal - greed
70% of all communication
Unethical traps
Moral Rights
Compromising
17. Most common conflict resolution for closed style communicators.
Physical Enviroment
Hearing
Speech
Avoiding
18. The act of receiving information through the ears.
Hearing
Ambiguous Words
Evaluating
Petroglyphs show pictures and pictograms tell stories.
19. Written or spoken word
Verbal Communication
Avoiding - accommodating - compromising - competing - collaborating.
Telecommunication
Immediacy Behaviors
20. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Eye contact
Technical - formal - informal
Open Style
Interpreting
21. Increase our understanding and relate to the other sex differently.
verbal - vocal - visual
Immediacy Behaviors
Dealing with Gender Barrier
Ideograms
22. 18 inches- 4 feet: close friends/colleagues.
Personal Space
Expectations - teamwork - trust
Speech
Hidden Style
23. Difference between petroglyphs and pictograms.
Intimate Space
Sensing
Petroglyphs show pictures and pictograms tell stories.
Polychromatic View
24. Trust is weak - members feel awkward and it becomes personal.
Stimulus - motivation - encoding - code - decoding - feedback
Affective Conflict
Individualistic vs. collectivist - low context vs. high contex
Compromising
25. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Intimate - personal - social - public
Cave Paintings
Hand gestures - posture - clothing - time - etc.
Petroglyphs
26. Overcome them and keep them in check.
Communication Style
Petroglyphs
Dealing with Personal barriers
Moral Rights
27. Decide which parts of the message are worth remembering.
Remembering
Dealing with Physical barriers
Immediacy Behaviors
Communication Ethics
28. The process of internalizing and heeding information.
Listening
Writing
Public Distance
Practical
29. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Responding
Informal
Hearing
Unethical traps
30. Easy to communicate to society because the typical person would find them acceptable.
Facial expressions
Physical Enviroment
Immediacy Behaviors
Practical
31. Protect people's fundamental or inalienable rights. (the golden rule)
Emblem
Formal
Expectations - teamwork - trust
Moral Rights
32. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Sensing - interpreting - evaluating - responding - remembering.
Intimate - personal - social - public
Pictograms
Open Style
33. Major models of communication
Utilitarian - moral rights - justice - practical
Open Style
Traditional - human relations - human resources - systems/contingency - transformational
Individualistic vs. collectivist - low context vs. high contex
34. Ways to maintain effective relationships.
Emblem
Physical Enviroment
Feedback and disclosure
Expectations - teamwork - trust
35. Lengths of personal space.
Petroglyphs show pictures and pictograms tell stories.
Unethical traps
Collaborating
Intimate - personal - social - public
36. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Stimulus - motivation - encoding - code - decoding - feedback
Utilitarian
Dealing with Semantic Barrier
Physical Enviroment
37. Clarify meanings and sustaining conversation.
Dealing with Semantic Barrier
Intimate - personal - social - public
Sensing
verbal - vocal - visual
38. Non-verbal communication is based on what two elements?
Interpreting
Listening
Frame of reference and cultural background
Justice
39. Understanding listening stages
Vocal Communication
Intimate Space
Blind Style
Sensing - interpreting - evaluating - responding - remembering.
40. Your communication style is based on these two things.
Affective Conflict
Closed - blind - hidden - open
Active Listening
Feedback and disclosure
41. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Open Style
verbal - vocal - visual
Individualistic vs. collectivist - low context vs. high contex
Closed Style
42. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Interpreting
Ideograms
Emblem
Communication
43. Views of time.
Personal Space
Public Distance
Interpreting
Monochromatic and Polychromatic
44. Touching- 18 inches: private use.
Utilitarian
Closed - blind - hidden - open
Facial expressions
Intimate Space
45. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Formal
Communication Ethics
Vocal Communication
Telecommunication
46. Habitual movements/gestures used in times of stress.
Facial expressions
Feedback and disclosure
Communication Style
Adaptors
47. Non-verbal signals
Cognitive and Affective
Hand gestures - posture - clothing - time - etc.
Physical - Personal - Semantic - Gender
Cave Paintings
48. Taking appropriate action on the message (feedback)
Justice
Eye contact
Responding
Dealing with Semantic Barrier
49. 4 styles of communication
Sensing
Frame of reference and cultural background
Informal
Closed - blind - hidden - open
50. Culture found in the east.
Collectivist
Formal
Traditional - human relations - human resources - systems/contingency - transformational
Verbal Communication