Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Your communication style is based on these two things.






2. Decide which parts of the message are worth remembering.






3. 2 types of cultural differences






4. Four barriers that keep us from listening.






5. Intentional or unintentional movements/gestures that control the flow of conversation.






6. Non-verbal communication






7. Major models of communication






8. Taking appropriate action on the message (feedback)






9. Based on ideas - objective. Ideas are separate than the person.






10. Clarify meanings and sustaining conversation.






11. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






12. The process of internalizing and heeding information.






13. Develop your own opinion about the message (process)






14. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






15. Lengths of personal space.






16. Steps in Communication






17. Assign meaning to the message (internalize)






18. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






19. 4 styles of communication






20. Types of conflict.






21. Depends on the sender; words matter.






22. Depends on the receiver; context matters.






23. Difference between petroglyphs and pictograms.






24. Views of time.






25. Ways to maintain effective relationships.






26. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






27. Necessity - relativity - rationalization - self-deception - end goal - greed






28. Types of communication






29. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






30. Illustrations which represent a more abstract idea/concept.






31. Most common conflict resolution for closed style communicators.






32. Easy to communicate to society because the typical person would find them acceptable.






33. Actions - gestures - appearance - etc.






34. Protect people's fundamental or inalienable rights. (the golden rule)






35. People usually believe what they see over what they hear.






36. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






37. Most common conflict resolution for open style communicators.






38. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






39. Create the greatest good for the greatest amount of people






40. Intentional movements/gestures with a specific meaning.






41. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






42. Types of frame of reference.






43. The act of receiving information through the ears.






44. Intentional movements/gestures that add to or clarify verbal meaning.






45. Provide fair and equal treatment for all individuals and groups involved.






46. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






47. Most common conflict resolution for blind style communicators.






48. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






49. 18 inches- 4 feet: close friends/colleagues.






50. Overcome them and keep them in check.