Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Most common conflict resolution for hidden style communicators.






2. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






3. The process of internalizing and heeding information.






4. Habitual movements/gestures used in times of stress.






5. Tone of voice






6. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






7. 18 inches- 4 feet: close friends/colleagues.






8. Provide fair and equal treatment for all individuals and groups involved.






9. Rules and reasons for communication - known and easily stated.






10. Different behaviors which increase closeness - familiarity - and relationship.






11. Movements/gestures that vary between cultures more than eye contact.






12. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






13. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






14. 12 feet +: Generally only for "speaker-listener" situations.






15. Culture found in the east.






16. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






17. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






18. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






19. People usually believe what they see over what they hear.






20. Clarify meanings and sustaining conversation.






21. Depends on the sender; words matter.






22. Culture found in the west.






23. The act of receiving information through the ears.






24. Types of communication






25. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






26. All intentional and unintentional messages that are not written - spoken - or sounded.






27. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






28. Non-verbal communication is based on what two elements?






29. Your communication style is based on these two things.






30. Self-control and focus on the message.






31. Illustrations which represent a more abstract idea/concept.






32. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






33. Most common conflict resolution for open style communicators.






34. Touching- 18 inches: private use.






35. Easy to communicate to society because the typical person would find them acceptable.






36. Based on ideas - objective. Ideas are separate than the person.






37. Types of conflict.






38. Taking appropriate action on the message (feedback)






39. Types of conflict resolution.






40. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






41. Universal - cross cultural non-verbal communication.






42. Overcome them and keep them in check.






43. Time is a tool to be used in building/maintaining relationships.






44. Necessity - relativity - rationalization - self-deception - end goal - greed






45. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






46. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






47. Create the greatest good for the greatest amount of people






48. Depends on the receiver; context matters.






49. Lengths of personal space.






50. Difference between petroglyphs and pictograms.






Can you answer 50 questions in 15 minutes?



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