Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Types of conflict resolution.






2. Movements/gestures that vary between cultures more than eye contact.






3. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






4. Self-control and focus on the message.






5. Views of time.






6. Protect people's fundamental or inalienable rights. (the golden rule)






7. 2 types of cultural differences






8. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






9. Lengths of personal space.






10. Easy to communicate to society because the typical person would find them acceptable.






11. Non-verbal signals






12. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






13. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






14. Necessity - relativity - rationalization - self-deception - end goal - greed






15. Your communication style is based on these two things.






16. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






17. Create the greatest good for the greatest amount of people






18. The act of receiving information through the ears.






19. Trust is weak - members feel awkward and it becomes personal.






20. Universal - cross cultural non-verbal communication.






21. Most common conflict resolution for closed style communicators.






22. Types of conflict.






23. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






24. Choosing which stimulus to focus on (intake)






25. Habitual movements/gestures used in times of stress.






26. Rules are stated and known - but not the reasons.






27. Major models of communication






28. 18 inches- 4 feet: close friends/colleagues.






29. Most common conflict resolution for hidden style communicators.






30. Ethical Rules






31. Increase our understanding and relate to the other sex differently.






32. Clarify meanings and sustaining conversation.






33. 12 feet +: Generally only for "speaker-listener" situations.






34. Based on ideas - objective. Ideas are separate than the person.






35. Provide fair and equal treatment for all individuals and groups involved.






36. Most common conflict resolution for open style communicators.






37. Depends on the receiver; context matters.






38. Understanding listening stages






39. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






40. Touching- 18 inches: private use.






41. Non-verbal communication is based on what two elements?






42. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






43. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






44. Decide which parts of the message are worth remembering.






45. Actions - gestures - appearance - etc.






46. Time is a resource to be rationed and controlled.






47. Intentional movements/gestures with a specific meaning.






48. Non-verbal communication






49. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






50. 4 styles of communication