Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 2nd choice conflict resolution for all types of communicators.






2. Types of conflict resolution.






3. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






4. Four barriers that keep us from listening.






5. Most common conflict resolution for open style communicators.






6. Universal - cross cultural non-verbal communication.






7. Most common conflict resolution for hidden style communicators.






8. Create the greatest good for the greatest amount of people






9. Assign meaning to the message (internalize)






10. Habitual movements/gestures used in times of stress.






11. The process of internalizing and heeding information.






12. Rules and reasons for communication - known and easily stated.






13. Actions - gestures - appearance - etc.






14. Depends on the receiver; context matters.






15. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






16. Culture found in the west.






17. All intentional and unintentional messages that are not written - spoken - or sounded.






18. Choosing which stimulus to focus on (intake)






19. Major models of communication






20. Non-verbal signals






21. Touching- 18 inches: private use.






22. Easy to communicate to society because the typical person would find them acceptable.






23. Overcome them and keep them in check.






24. Time is a tool to be used in building/maintaining relationships.






25. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






26. Types of communication






27. Lengths of personal space.






28. Illustrations which represent a more abstract idea/concept.






29. Types of frame of reference.






30. Steps in Communication






31. Understanding listening stages






32. 18 inches- 4 feet: close friends/colleagues.






33. Views of time.






34. Different behaviors which increase closeness - familiarity - and relationship.






35. Your communication style is based on these two things.






36. Ways to maintain effective relationships.






37. 2 types of cultural differences






38. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






39. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






40. Intentional or unintentional movements/gestures that control the flow of conversation.






41. Most common conflict resolution for closed style communicators.






42. Tone of voice






43. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






44. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






45. Non-verbal communication






46. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






47. Depends on the sender; words matter.






48. Types of conflict.






49. Ethical Rules






50. 4 styles of communication