Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Culture found in the west.

2. Difference between petroglyphs and pictograms.

3. Self-control and focus on the message.

4. Time is a tool to be used in building/maintaining relationships.

5. Protect people's fundamental or inalienable rights. (the golden rule)

6. Steps in Communication

7. Non-verbal communication

8. Tone of voice

9. Trust is weak - members feel awkward and it becomes personal.

10. Time is a resource to be rationed and controlled.

11. Intentional movements/gestures that add to or clarify verbal meaning.

12. Types of conflict resolution.

13. Different behaviors which increase closeness - familiarity - and relationship.

14. Views of time.

15. Types of communication

16. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.

17. Easy to communicate to society because the typical person would find them acceptable.

18. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.

19. People usually believe what they see over what they hear.

20. Actions - gestures - appearance - etc.

21. Major models of communication

22. Most common conflict resolution for closed style communicators.

23. Choosing which stimulus to focus on (intake)

24. Assign meaning to the message (internalize)

25. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.

26. Clarify meanings and sustaining conversation.

27. Culture found in the east.

28. Types of conflict.

29. Most common conflict resolution for hidden style communicators.

30. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.

31. Provide fair and equal treatment for all individuals and groups involved.

32. Based on ideas - objective. Ideas are separate than the person.

33. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.

34. Increase our understanding and relate to the other sex differently.

35. Ethical Rules

36. Overcome them and keep them in check.

37. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.

38. 12 feet +: Generally only for "speaker-listener" situations.

39. Movements/gestures that vary between cultures more than eye contact.

40. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.

41. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.

42. Universal - cross cultural non-verbal communication.

43. Illustrations which represent a more abstract idea/concept.

44. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.

45. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.

46. Most common conflict resolution for open style communicators.

47. Rules and reasons for communication - known and easily stated.

48. Decide which parts of the message are worth remembering.

49. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.

50. Lengths of personal space.