Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Difference between petroglyphs and pictograms.






2. All intentional and unintentional messages that are not written - spoken - or sounded.






3. Provide fair and equal treatment for all individuals and groups involved.






4. Universal - cross cultural non-verbal communication.






5. Necessity - relativity - rationalization - self-deception - end goal - greed






6. The act of receiving information through the ears.






7. Depends on the sender; words matter.






8. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






9. Decide which parts of the message are worth remembering.






10. Most common conflict resolution for open style communicators.






11. Intentional movements/gestures that add to or clarify verbal meaning.






12. Protect people's fundamental or inalienable rights. (the golden rule)






13. Increase our understanding and relate to the other sex differently.






14. Types of frame of reference.






15. Most common conflict resolution for closed style communicators.






16. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






17. Types of communication






18. Taking appropriate action on the message (feedback)






19. Create the greatest good for the greatest amount of people






20. Tone of voice






21. Overcome them and keep them in check.






22. Different behaviors which increase closeness - familiarity - and relationship.






23. Rules and reasons for communication - known and easily stated.






24. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






25. Develop your own opinion about the message (process)






26. Based on ideas - objective. Ideas are separate than the person.






27. Types of conflict resolution.






28. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






29. 4 styles of communication






30. Culture found in the east.






31. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






32. Ways to maintain effective relationships.






33. Your communication style is based on these two things.






34. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






35. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






36. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






37. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






38. Trust is weak - members feel awkward and it becomes personal.






39. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






40. Self-control and focus on the message.






41. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






42. Choosing which stimulus to focus on (intake)






43. Depends on the receiver; context matters.






44. Movements/gestures that vary between cultures more than eye contact.






45. Most common conflict resolution for blind style communicators.






46. Understanding listening stages






47. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






48. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






49. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






50. Time is a tool to be used in building/maintaining relationships.