Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 2nd choice conflict resolution for all types of communicators.






2. 2 types of cultural differences






3. Choosing which stimulus to focus on (intake)






4. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






5. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






6. Most common conflict resolution for hidden style communicators.






7. Based on ideas - objective. Ideas are separate than the person.






8. Depends on the receiver; context matters.






9. Taking appropriate action on the message (feedback)






10. Illustrations which represent a more abstract idea/concept.






11. Necessity - relativity - rationalization - self-deception - end goal - greed






12. Time is a tool to be used in building/maintaining relationships.






13. 4 styles of communication






14. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






15. Most common conflict resolution for closed style communicators.






16. The act of receiving information through the ears.






17. Culture found in the east.






18. Most common conflict resolution for open style communicators.






19. Lengths of personal space.






20. Culture found in the west.






21. Written or spoken word






22. 12 feet +: Generally only for "speaker-listener" situations.






23. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






24. Touching- 18 inches: private use.






25. Tone of voice






26. Time is a resource to be rationed and controlled.






27. Create the greatest good for the greatest amount of people






28. Habitual movements/gestures used in times of stress.






29. Develop your own opinion about the message (process)






30. Movements/gestures that vary between cultures more than eye contact.






31. People usually believe what they see over what they hear.






32. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






33. Depends on the sender; words matter.






34. All intentional and unintentional messages that are not written - spoken - or sounded.






35. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






36. Different behaviors which increase closeness - familiarity - and relationship.






37. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






38. Universal - cross cultural non-verbal communication.






39. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






40. Provide fair and equal treatment for all individuals and groups involved.






41. Your communication style is based on these two things.






42. Intentional or unintentional movements/gestures that control the flow of conversation.






43. Views of time.






44. The process of internalizing and heeding information.






45. Rules are stated and known - but not the reasons.






46. Easy to communicate to society because the typical person would find them acceptable.






47. Assign meaning to the message (internalize)






48. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






49. Non-verbal signals






50. Understanding listening stages