Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






2. Overcome them and keep them in check.






3. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






4. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






5. Types of frame of reference.






6. Rules are stated and known - but not the reasons.






7. Intentional movements/gestures that add to or clarify verbal meaning.






8. 12 feet +: Generally only for "speaker-listener" situations.






9. All intentional and unintentional messages that are not written - spoken - or sounded.






10. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






11. Non-verbal signals






12. Choosing which stimulus to focus on (intake)






13. Actions - gestures - appearance - etc.






14. Four barriers that keep us from listening.






15. Your communication style is based on these two things.






16. Lengths of personal space.






17. Taking appropriate action on the message (feedback)






18. Culture found in the west.






19. Different behaviors which increase closeness - familiarity - and relationship.






20. Tone of voice






21. People usually believe what they see over what they hear.






22. Most common conflict resolution for hidden style communicators.






23. Understanding listening stages






24. Intentional or unintentional movements/gestures that control the flow of conversation.






25. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






26. Easy to communicate to society because the typical person would find them acceptable.






27. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






28. Provide fair and equal treatment for all individuals and groups involved.






29. Types of communication






30. Steps in Communication






31. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






32. Most common conflict resolution for blind style communicators.






33. 2 types of cultural differences






34. Written or spoken word






35. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






36. Most common conflict resolution for open style communicators.






37. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






38. Habitual movements/gestures used in times of stress.






39. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






40. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






41. Types of conflict resolution.






42. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






43. Movements/gestures that vary between cultures more than eye contact.






44. Develop your own opinion about the message (process)






45. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






46. Based on ideas - objective. Ideas are separate than the person.






47. Most common conflict resolution for closed style communicators.






48. Decide which parts of the message are worth remembering.






49. Time is a resource to be rationed and controlled.






50. Clarify meanings and sustaining conversation.