Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Provide fair and equal treatment for all individuals and groups involved.






2. Non-verbal communication






3. Develop your own opinion about the message (process)






4. Types of conflict.






5. People usually believe what they see over what they hear.






6. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






7. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






8. Most common conflict resolution for closed style communicators.






9. Habitual movements/gestures used in times of stress.






10. The act of receiving information through the ears.






11. Necessity - relativity - rationalization - self-deception - end goal - greed






12. Rules and reasons for communication - known and easily stated.






13. Overcome them and keep them in check.






14. Most common conflict resolution for blind style communicators.






15. Illustrations which represent a more abstract idea/concept.






16. Increase our understanding and relate to the other sex differently.






17. Touching- 18 inches: private use.






18. Time is a resource to be rationed and controlled.






19. Intentional movements/gestures with a specific meaning.






20. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






21. Choosing which stimulus to focus on (intake)






22. Based on ideas - objective. Ideas are separate than the person.






23. Trust is weak - members feel awkward and it becomes personal.






24. Depends on the receiver; context matters.






25. 18 inches- 4 feet: close friends/colleagues.






26. Understanding listening stages






27. Culture found in the west.






28. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






29. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






30. Assign meaning to the message (internalize)






31. Different behaviors which increase closeness - familiarity - and relationship.






32. 2 types of cultural differences






33. Time is a tool to be used in building/maintaining relationships.






34. Tone of voice






35. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






36. Difference between petroglyphs and pictograms.






37. Create the greatest good for the greatest amount of people






38. 2nd choice conflict resolution for all types of communicators.






39. All intentional and unintentional messages that are not written - spoken - or sounded.






40. 12 feet +: Generally only for "speaker-listener" situations.






41. Protect people's fundamental or inalienable rights. (the golden rule)






42. Movements/gestures that vary between cultures more than eye contact.






43. Four barriers that keep us from listening.






44. Culture found in the east.






45. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






46. Rules are stated and known - but not the reasons.






47. Non-verbal communication is based on what two elements?






48. Ethical Rules






49. Your communication style is based on these two things.






50. Major models of communication