Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 2 types of cultural differences






2. Tone of voice






3. Types of conflict resolution.






4. Difference between petroglyphs and pictograms.






5. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






6. Most common conflict resolution for blind style communicators.






7. Non-verbal communication






8. 4 styles of communication






9. Culture found in the east.






10. Different behaviors which increase closeness - familiarity - and relationship.






11. Ways to maintain effective relationships.






12. Types of frame of reference.






13. Actions - gestures - appearance - etc.






14. Universal - cross cultural non-verbal communication.






15. Rules are stated and known - but not the reasons.






16. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






17. Intentional movements/gestures with a specific meaning.






18. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






19. Your communication style is based on these two things.






20. Most common conflict resolution for hidden style communicators.






21. Touching- 18 inches: private use.






22. People usually believe what they see over what they hear.






23. Clarify meanings and sustaining conversation.






24. Depends on the sender; words matter.






25. Types of communication






26. Intentional or unintentional movements/gestures that control the flow of conversation.






27. The act of receiving information through the ears.






28. Written or spoken word






29. Create the greatest good for the greatest amount of people






30. Choosing which stimulus to focus on (intake)






31. 18 inches- 4 feet: close friends/colleagues.






32. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






33. Views of time.






34. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






35. Time is a tool to be used in building/maintaining relationships.






36. Overcome them and keep them in check.






37. Steps in Communication






38. Culture found in the west.






39. Illustrations which represent a more abstract idea/concept.






40. Movements/gestures that vary between cultures more than eye contact.






41. Time is a resource to be rationed and controlled.






42. Develop your own opinion about the message (process)






43. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






44. 2nd choice conflict resolution for all types of communicators.






45. Non-verbal communication is based on what two elements?






46. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






47. The process of internalizing and heeding information.






48. Intentional movements/gestures that add to or clarify verbal meaning.






49. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






50. Lengths of personal space.







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Can you answer 50 questions in 15 minutes?


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