Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Steps in Communication






2. Depends on the sender; words matter.






3. Types of communication






4. Lengths of personal space.






5. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






6. 4 styles of communication






7. Habitual movements/gestures used in times of stress.






8. Different behaviors which increase closeness - familiarity - and relationship.






9. Understanding listening stages






10. Movements/gestures that vary between cultures more than eye contact.






11. Ways to maintain effective relationships.






12. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






13. Non-verbal communication






14. Taking appropriate action on the message (feedback)






15. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






16. Time is a tool to be used in building/maintaining relationships.






17. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






18. Types of conflict.






19. Universal - cross cultural non-verbal communication.






20. Non-verbal communication is based on what two elements?






21. All intentional and unintentional messages that are not written - spoken - or sounded.






22. Increase our understanding and relate to the other sex differently.






23. Clarify meanings and sustaining conversation.






24. Types of frame of reference.






25. Depends on the receiver; context matters.






26. Trust is weak - members feel awkward and it becomes personal.






27. Difference between petroglyphs and pictograms.






28. 12 feet +: Generally only for "speaker-listener" situations.






29. Views of time.






30. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






31. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






32. Culture found in the west.






33. Self-control and focus on the message.






34. 2 types of cultural differences






35. Intentional movements/gestures with a specific meaning.






36. Time is a resource to be rationed and controlled.






37. Choosing which stimulus to focus on (intake)






38. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






39. Easy to communicate to society because the typical person would find them acceptable.






40. People usually believe what they see over what they hear.






41. Rules and reasons for communication - known and easily stated.






42. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






43. Most common conflict resolution for closed style communicators.






44. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






45. Create the greatest good for the greatest amount of people






46. Based on ideas - objective. Ideas are separate than the person.






47. Necessity - relativity - rationalization - self-deception - end goal - greed






48. Most common conflict resolution for blind style communicators.






49. Intentional movements/gestures that add to or clarify verbal meaning.






50. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.