Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Major models of communication






2. Rules are stated and known - but not the reasons.






3. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






4. Movements/gestures that vary between cultures more than eye contact.






5. Non-verbal communication






6. The act of receiving information through the ears.






7. Non-verbal signals






8. Written or spoken word






9. Trust is weak - members feel awkward and it becomes personal.






10. Assign meaning to the message (internalize)






11. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






12. Most common conflict resolution for open style communicators.






13. Culture found in the east.






14. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






15. All intentional and unintentional messages that are not written - spoken - or sounded.






16. Intentional or unintentional movements/gestures that control the flow of conversation.






17. Protect people's fundamental or inalienable rights. (the golden rule)






18. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






19. Types of conflict resolution.






20. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






21. Types of communication






22. Most common conflict resolution for blind style communicators.






23. Universal - cross cultural non-verbal communication.






24. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






25. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






26. Most common conflict resolution for hidden style communicators.






27. Understanding listening stages






28. Create the greatest good for the greatest amount of people






29. Rules and reasons for communication - known and easily stated.






30. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






31. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






32. Lengths of personal space.






33. Touching- 18 inches: private use.






34. Intentional movements/gestures that add to or clarify verbal meaning.






35. 2 types of cultural differences






36. Depends on the receiver; context matters.






37. Your communication style is based on these two things.






38. Types of conflict.






39. Non-verbal communication is based on what two elements?






40. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






41. Views of time.






42. Illustrations which represent a more abstract idea/concept.






43. Choosing which stimulus to focus on (intake)






44. Develop your own opinion about the message (process)






45. Tone of voice






46. Necessity - relativity - rationalization - self-deception - end goal - greed






47. Based on ideas - objective. Ideas are separate than the person.






48. Clarify meanings and sustaining conversation.






49. Types of frame of reference.






50. Easy to communicate to society because the typical person would find them acceptable.