Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Understanding listening stages






2. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






3. Tone of voice






4. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






5. Overcome them and keep them in check.






6. Habitual movements/gestures used in times of stress.






7. Ethical Rules






8. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






9. Your communication style is based on these two things.






10. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






11. Views of time.






12. Clarify meanings and sustaining conversation.






13. The process of internalizing and heeding information.






14. Trust is weak - members feel awkward and it becomes personal.






15. All intentional and unintentional messages that are not written - spoken - or sounded.






16. 2 types of cultural differences






17. Non-verbal signals






18. 4 styles of communication






19. Most common conflict resolution for open style communicators.






20. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






21. 12 feet +: Generally only for "speaker-listener" situations.






22. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






23. Actions - gestures - appearance - etc.






24. Touching- 18 inches: private use.






25. People usually believe what they see over what they hear.






26. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






27. Intentional or unintentional movements/gestures that control the flow of conversation.






28. Decide which parts of the message are worth remembering.






29. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






30. Intentional movements/gestures with a specific meaning.






31. Provide fair and equal treatment for all individuals and groups involved.






32. Self-control and focus on the message.






33. Protect people's fundamental or inalienable rights. (the golden rule)






34. Types of frame of reference.






35. Develop your own opinion about the message (process)






36. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






37. Based on ideas - objective. Ideas are separate than the person.






38. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






39. Types of conflict resolution.






40. Difference between petroglyphs and pictograms.






41. Intentional movements/gestures that add to or clarify verbal meaning.






42. Necessity - relativity - rationalization - self-deception - end goal - greed






43. Assign meaning to the message (internalize)






44. Increase our understanding and relate to the other sex differently.






45. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






46. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






47. Lengths of personal space.






48. Taking appropriate action on the message (feedback)






49. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






50. Create the greatest good for the greatest amount of people