Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






2. Illustrations which represent a more abstract idea/concept.






3. Intentional or unintentional movements/gestures that control the flow of conversation.






4. Taking appropriate action on the message (feedback)






5. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






6. Your communication style is based on these two things.






7. Types of conflict resolution.






8. Touching- 18 inches: private use.






9. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






10. Self-control and focus on the message.






11. Types of conflict.






12. Depends on the sender; words matter.






13. Develop your own opinion about the message (process)






14. Non-verbal communication is based on what two elements?






15. Movements/gestures that vary between cultures more than eye contact.






16. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






17. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






18. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






19. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






20. 2 types of cultural differences






21. All intentional and unintentional messages that are not written - spoken - or sounded.






22. Types of communication






23. Increase our understanding and relate to the other sex differently.






24. Most common conflict resolution for hidden style communicators.






25. Steps in Communication






26. The act of receiving information through the ears.






27. Lengths of personal space.






28. Difference between petroglyphs and pictograms.






29. Most common conflict resolution for blind style communicators.






30. Overcome them and keep them in check.






31. Non-verbal communication






32. Non-verbal signals






33. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






34. Culture found in the east.






35. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






36. Ways to maintain effective relationships.






37. Rules and reasons for communication - known and easily stated.






38. Provide fair and equal treatment for all individuals and groups involved.






39. Based on ideas - objective. Ideas are separate than the person.






40. Habitual movements/gestures used in times of stress.






41. Clarify meanings and sustaining conversation.






42. Intentional movements/gestures with a specific meaning.






43. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






44. Tone of voice






45. Major models of communication






46. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






47. Rules are stated and known - but not the reasons.






48. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






49. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






50. Culture found in the west.