Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. People usually believe what they see over what they hear.






2. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






3. Major models of communication






4. Touching- 18 inches: private use.






5. Different behaviors which increase closeness - familiarity - and relationship.






6. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






7. Depends on the receiver; context matters.






8. All intentional and unintentional messages that are not written - spoken - or sounded.






9. Most common conflict resolution for hidden style communicators.






10. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






11. Most common conflict resolution for closed style communicators.






12. Rules are stated and known - but not the reasons.






13. Universal - cross cultural non-verbal communication.






14. Intentional or unintentional movements/gestures that control the flow of conversation.






15. Habitual movements/gestures used in times of stress.






16. 2nd choice conflict resolution for all types of communicators.






17. Types of conflict resolution.






18. Intentional movements/gestures that add to or clarify verbal meaning.






19. Necessity - relativity - rationalization - self-deception - end goal - greed






20. Self-control and focus on the message.






21. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






22. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






23. Decide which parts of the message are worth remembering.






24. Depends on the sender; words matter.






25. Lengths of personal space.






26. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






27. Actions - gestures - appearance - etc.






28. 4 styles of communication






29. Increase our understanding and relate to the other sex differently.






30. Views of time.






31. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






32. Time is a resource to be rationed and controlled.






33. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






34. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






35. Non-verbal communication






36. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






37. Based on ideas - objective. Ideas are separate than the person.






38. Culture found in the east.






39. 18 inches- 4 feet: close friends/colleagues.






40. Most common conflict resolution for blind style communicators.






41. Overcome them and keep them in check.






42. Assign meaning to the message (internalize)






43. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






44. Written or spoken word






45. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






46. Movements/gestures that vary between cultures more than eye contact.






47. Types of communication






48. Intentional movements/gestures with a specific meaning.






49. Tone of voice






50. Easy to communicate to society because the typical person would find them acceptable.