Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






2. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






3. Provide fair and equal treatment for all individuals and groups involved.






4. Most common conflict resolution for closed style communicators.






5. Easy to communicate to society because the typical person would find them acceptable.






6. Touching- 18 inches: private use.






7. Non-verbal communication






8. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






9. 4 styles of communication






10. Different behaviors which increase closeness - familiarity - and relationship.






11. Four barriers that keep us from listening.






12. Create the greatest good for the greatest amount of people






13. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






14. Taking appropriate action on the message (feedback)






15. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






16. Actions - gestures - appearance - etc.






17. Necessity - relativity - rationalization - self-deception - end goal - greed






18. Most common conflict resolution for blind style communicators.






19. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






20. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






21. Universal - cross cultural non-verbal communication.






22. Non-verbal signals






23. Types of communication






24. Develop your own opinion about the message (process)






25. Intentional or unintentional movements/gestures that control the flow of conversation.






26. 2nd choice conflict resolution for all types of communicators.






27. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






28. Types of conflict resolution.






29. Major models of communication






30. Written or spoken word






31. Culture found in the west.






32. 2 types of cultural differences






33. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






34. Understanding listening stages






35. Ways to maintain effective relationships.






36. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






37. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






38. Steps in Communication






39. Clarify meanings and sustaining conversation.






40. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






41. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






42. Difference between petroglyphs and pictograms.






43. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






44. Time is a tool to be used in building/maintaining relationships.






45. Illustrations which represent a more abstract idea/concept.






46. Decide which parts of the message are worth remembering.






47. Trust is weak - members feel awkward and it becomes personal.






48. Protect people's fundamental or inalienable rights. (the golden rule)






49. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






50. Depends on the sender; words matter.