Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 2 types of cultural differences






2. Rules are stated and known - but not the reasons.






3. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






4. Most common conflict resolution for open style communicators.






5. The act of receiving information through the ears.






6. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






7. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






8. Types of conflict resolution.






9. Non-verbal communication is based on what two elements?






10. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






11. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






12. Self-control and focus on the message.






13. Your communication style is based on these two things.






14. Provide fair and equal treatment for all individuals and groups involved.






15. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






16. The process of internalizing and heeding information.






17. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






18. Time is a tool to be used in building/maintaining relationships.






19. Most common conflict resolution for hidden style communicators.






20. Taking appropriate action on the message (feedback)






21. Actions - gestures - appearance - etc.






22. Major models of communication






23. Types of conflict.






24. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






25. Intentional movements/gestures with a specific meaning.






26. 18 inches- 4 feet: close friends/colleagues.






27. Most common conflict resolution for blind style communicators.






28. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






29. Clarify meanings and sustaining conversation.






30. Ethical Rules






31. Necessity - relativity - rationalization - self-deception - end goal - greed






32. Choosing which stimulus to focus on (intake)






33. Decide which parts of the message are worth remembering.






34. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






35. Depends on the receiver; context matters.






36. Types of communication






37. All intentional and unintentional messages that are not written - spoken - or sounded.






38. Time is a resource to be rationed and controlled.






39. Lengths of personal space.






40. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






41. Based on ideas - objective. Ideas are separate than the person.






42. Trust is weak - members feel awkward and it becomes personal.






43. 12 feet +: Generally only for "speaker-listener" situations.






44. Intentional movements/gestures that add to or clarify verbal meaning.






45. Culture found in the east.






46. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






47. Difference between petroglyphs and pictograms.






48. 2nd choice conflict resolution for all types of communicators.






49. Illustrations which represent a more abstract idea/concept.






50. Rules and reasons for communication - known and easily stated.