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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Tone of voice
Vocal Communication
Social Distance
Individualistic
70% of all communication
2. Assign meaning to the message (internalize)
Interpreting
Stimulus - motivation - encoding - code - decoding - feedback
Adaptors
Polychromatic View
3. Actions - gestures - appearance - etc.
Active Listening
Visual Communication
Moral Rights
Vocal Communication
4. Intentional movements/gestures with a specific meaning.
verbal - vocal - visual
Emblem
Ideograms
Cognitive and Affective
5. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Ambiguous Words
Communication
Closed Style
Cave Paintings
6. Universal - cross cultural non-verbal communication.
Interpreting
Listening
Facial expressions
70% of all communication
7. Necessity - relativity - rationalization - self-deception - end goal - greed
Unethical traps
Intimate Space
Informal
Evaluating
8. 2nd choice conflict resolution for all types of communicators.
Compromising
Adaptors
Hidden Style
Traditional - human relations - human resources - systems/contingency - transformational
9. Ethical Rules
High Context
Hidden Style
Utilitarian
Utilitarian - moral rights - justice - practical
10. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Speech
Individualistic
Monochromatic and Polychromatic
Affective Conflict
11. Most common conflict resolution for closed style communicators.
Sensing - interpreting - evaluating - responding - remembering.
Avoiding
Blind Style
Dealing with Personal barriers
12. Easy to communicate to society because the typical person would find them acceptable.
Eye contact
Facial expressions
Practical
Ideograms
13. Your communication style is based on these two things.
Emblem - illustrators - regulators - adaptors
Feedback and disclosure
Regulators
Collectivist
14. Time is a tool to be used in building/maintaining relationships.
Individualistic
Polychromatic View
Illustrators
Active Listening
15. Different behaviors which increase closeness - familiarity - and relationship.
Immediacy Behaviors
Closed Style
Listening
Pictograms
16. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Telecommunication
Physical Enviroment
Hidden Style
Collectivist
17. Views of time.
Monochromatic and Polychromatic
Remembering
Frame of reference and cultural background
Hidden Style
18. Intentional movements/gestures that add to or clarify verbal meaning.
Hand gestures - posture - clothing - time - etc.
Petroglyphs show pictures and pictograms tell stories.
Illustrators
Responding
19. Create the greatest good for the greatest amount of people
Utilitarian
verbal - vocal - visual
Avoiding - accommodating - compromising - competing - collaborating.
Non-verbal communication
20. Types of conflict.
Low Context
Cognitive and Affective
Competing
Social Distance
21. Habitual movements/gestures used in times of stress.
verbal - vocal - visual
Adaptors
Practical
Accommodating
22. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Evaluating
Emblem
Justice
Communication Style
23. Non-verbal signals
Technical - formal - informal
Collectivist
Hand gestures - posture - clothing - time - etc.
Moral Rights
24. Decide which parts of the message are worth remembering.
Open Style
verbal - vocal - visual
Writing
Remembering
25. Self-control and focus on the message.
Communication Style
Accommodating
Dealing with Physical barriers
Listening
26. Non-verbal communication
Immediacy Behaviors
Dealing with Personal barriers
Dealing with Semantic Barrier
70% of all communication
27. Overcome them and keep them in check.
Dealing with Personal barriers
Utilitarian
Physical Enviroment
Avoiding - accommodating - compromising - competing - collaborating.
28. Types of frame of reference.
Blind Style
Technical - formal - informal
Non-verbal communication
Avoiding - accommodating - compromising - competing - collaborating.
29. Major models of communication
Interpreting
Writing
Traditional - human relations - human resources - systems/contingency - transformational
Collaborating
30. Written or spoken word
Monochromatic and Polychromatic
Verbal Communication
Stimulus - motivation - encoding - code - decoding - feedback
Unethical traps
31. Four barriers that keep us from listening.
Physical - Personal - Semantic - Gender
Visual Communication
Hand gestures - posture - clothing - time - etc.
Blind Style
32. Depends on the sender; words matter.
Monochromatic and Polychromatic
Individualistic vs. collectivist - low context vs. high contex
Closed - blind - hidden - open
Low Context
33. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Low Context
Public Distance
Adaptors
Communication Ethics
34. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Emblem - illustrators - regulators - adaptors
Pictograms
Communication Ethics
Telecommunication
35. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Cave Paintings
Practical
Petroglyphs show pictures and pictograms tell stories.
Intimate - personal - social - public
36. Based on ideas - objective. Ideas are separate than the person.
Immediacy Behaviors
Dealing with Semantic Barrier
Individualistic vs. collectivist - low context vs. high contex
Cognitive Conflict
37. Trust is weak - members feel awkward and it becomes personal.
Formal
Monochromatic and Polychromatic
Affective Conflict
Hand gestures - posture - clothing - time - etc.
38. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Facial expressions
Open Style
Writing
Adaptors
39. All intentional and unintentional messages that are not written - spoken - or sounded.
Technical
Personal Space
Formal
Non-verbal communication
40. 18 inches- 4 feet: close friends/colleagues.
Closed Style
Personal Space
Practical
Monochromatic and Polychromatic
41. Ways to maintain effective relationships.
Closed Style
Polychromatic View
Petroglyphs
Expectations - teamwork - trust
42. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Blind Style
Social Distance
Monochromatic and Polychromatic
Petroglyphs show pictures and pictograms tell stories.
43. 12 feet +: Generally only for "speaker-listener" situations.
Technical
Public Distance
Frame of reference and cultural background
Justice
44. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Writing
Physical Enviroment
Sensing
Social Distance
45. Touching- 18 inches: private use.
Communication
Intimate Space
Verbal Communication
Closed - blind - hidden - open
46. Illustrations which represent a more abstract idea/concept.
Expectations - teamwork - trust
Utilitarian
Closed Style
Ideograms
47. Increase our understanding and relate to the other sex differently.
Feedback and disclosure
Responding
Dealing with Gender Barrier
Communication Ethics
48. Most common conflict resolution for blind style communicators.
Dealing with Physical barriers
Technical
Competing
Facial expressions
49. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Illustrators
Hidden Style
Public Distance
verbal - vocal - visual
50. Non-verbal communication is based on what two elements?
Eye contact
Practical
Communication Style
Frame of reference and cultural background