Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Time is a tool to be used in building/maintaining relationships.






2. Trust is weak - members feel awkward and it becomes personal.






3. Intentional movements/gestures with a specific meaning.






4. Create the greatest good for the greatest amount of people






5. The act of receiving information through the ears.






6. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






7. Ways to maintain effective relationships.






8. Types of conflict.






9. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






10. The process of internalizing and heeding information.






11. Most common conflict resolution for hidden style communicators.






12. Decide which parts of the message are worth remembering.






13. 12 feet +: Generally only for "speaker-listener" situations.






14. Illustrations which represent a more abstract idea/concept.






15. Choosing which stimulus to focus on (intake)






16. Taking appropriate action on the message (feedback)






17. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






18. All intentional and unintentional messages that are not written - spoken - or sounded.






19. Habitual movements/gestures used in times of stress.






20. Written or spoken word






21. 2 types of cultural differences






22. Intentional or unintentional movements/gestures that control the flow of conversation.






23. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






24. Based on ideas - objective. Ideas are separate than the person.






25. Depends on the receiver; context matters.






26. Non-verbal signals






27. Touching- 18 inches: private use.






28. Types of conflict resolution.






29. Universal - cross cultural non-verbal communication.






30. Lengths of personal space.






31. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






32. 18 inches- 4 feet: close friends/colleagues.






33. People usually believe what they see over what they hear.






34. Increase our understanding and relate to the other sex differently.






35. Four barriers that keep us from listening.






36. 4 styles of communication






37. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






38. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






39. Steps in Communication






40. Your communication style is based on these two things.






41. Non-verbal communication






42. Rules are stated and known - but not the reasons.






43. Difference between petroglyphs and pictograms.






44. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






45. Culture found in the west.






46. Depends on the sender; words matter.






47. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






48. Views of time.






49. Non-verbal communication is based on what two elements?






50. Overcome them and keep them in check.