Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Habitual movements/gestures used in times of stress.






2. Time is a tool to be used in building/maintaining relationships.






3. Easy to communicate to society because the typical person would find them acceptable.






4. Intentional or unintentional movements/gestures that control the flow of conversation.






5. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






6. Most common conflict resolution for closed style communicators.






7. Time is a resource to be rationed and controlled.






8. Culture found in the east.






9. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






10. Movements/gestures that vary between cultures more than eye contact.






11. Self-control and focus on the message.






12. Intentional movements/gestures that add to or clarify verbal meaning.






13. Trust is weak - members feel awkward and it becomes personal.






14. 2nd choice conflict resolution for all types of communicators.






15. Four barriers that keep us from listening.






16. Overcome them and keep them in check.






17. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






18. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






19. Rules and reasons for communication - known and easily stated.






20. Major models of communication






21. Actions - gestures - appearance - etc.






22. Types of communication






23. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






24. Most common conflict resolution for blind style communicators.






25. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






26. Assign meaning to the message (internalize)






27. Universal - cross cultural non-verbal communication.






28. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






29. Culture found in the west.






30. Types of conflict.






31. 18 inches- 4 feet: close friends/colleagues.






32. Non-verbal communication is based on what two elements?






33. Ethical Rules






34. Ways to maintain effective relationships.






35. 4 styles of communication






36. Your communication style is based on these two things.






37. Steps in Communication






38. Provide fair and equal treatment for all individuals and groups involved.






39. Increase our understanding and relate to the other sex differently.






40. Difference between petroglyphs and pictograms.






41. Views of time.






42. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






43. People usually believe what they see over what they hear.






44. Rules are stated and known - but not the reasons.






45. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






46. Create the greatest good for the greatest amount of people






47. Depends on the sender; words matter.






48. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






49. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






50. The process of internalizing and heeding information.