SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Non-verbal communication is based on what two elements?
Immediacy Behaviors
Emblem
Hidden Style
Frame of reference and cultural background
2. Lengths of personal space.
Frame of reference and cultural background
Petroglyphs show pictures and pictograms tell stories.
Open Style
Intimate - personal - social - public
3. Your communication style is based on these two things.
Feedback and disclosure
Informal
Closed Style
Vocal Communication
4. Understanding listening stages
Sensing - interpreting - evaluating - responding - remembering.
Utilitarian - moral rights - justice - practical
Interpreting
Expectations - teamwork - trust
5. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Closed Style
Dealing with Physical barriers
Communication
Justice
6. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Physical Enviroment
Hand gestures - posture - clothing - time - etc.
Closed Style
Low Context
7. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
verbal - vocal - visual
Communication Ethics
Cognitive Conflict
Facial expressions
8. Touching- 18 inches: private use.
Utilitarian - moral rights - justice - practical
Intimate Space
Cognitive and Affective
Responding
9. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Individualistic
Formal
Speech
Blind Style
10. Develop your own opinion about the message (process)
Speech
Individualistic vs. collectivist - low context vs. high contex
Evaluating
Formal
11. Difference between petroglyphs and pictograms.
Hearing
Unethical traps
Adaptors
Petroglyphs show pictures and pictograms tell stories.
12. 4 styles of communication
Non-verbal communication
Closed - blind - hidden - open
Monochromatic View
Practical
13. Rules are stated and known - but not the reasons.
Adaptors
Traditional - human relations - human resources - systems/contingency - transformational
Cognitive and Affective
Formal
14. Universal - cross cultural non-verbal communication.
Immediacy Behaviors
Competing
Public Distance
Facial expressions
15. Intentional movements/gestures that add to or clarify verbal meaning.
Active Listening
Regulators
Technical - formal - informal
Illustrators
16. The act of receiving information through the ears.
Writing
70% of all communication
Intimate Space
Hearing
17. Major models of communication
Utilitarian
Traditional - human relations - human resources - systems/contingency - transformational
Blind Style
Collectivist
18. Protect people's fundamental or inalienable rights. (the golden rule)
Formal
Moral Rights
Competing
Social Distance
19. Create the greatest good for the greatest amount of people
Communication Style
Utilitarian - moral rights - justice - practical
Monochromatic and Polychromatic
Utilitarian
20. Culture found in the west.
Physical Enviroment
Dealing with Personal barriers
Individualistic
Telecommunication
21. Types of communication
Immediacy Behaviors
Illustrators
Communication Style
verbal - vocal - visual
22. Movements/gestures that vary between cultures more than eye contact.
Traditional - human relations - human resources - systems/contingency - transformational
Sensing - interpreting - evaluating - responding - remembering.
Emblem - illustrators - regulators - adaptors
Cognitive Conflict
23. Overcome them and keep them in check.
Dealing with Personal barriers
Formal
Accommodating
Stimulus - motivation - encoding - code - decoding - feedback
24. Ethical Rules
Hand gestures - posture - clothing - time - etc.
Petroglyphs show pictures and pictograms tell stories.
Physical Enviroment
Utilitarian - moral rights - justice - practical
25. Types of conflict resolution.
Listening
Hidden Style
Avoiding - accommodating - compromising - competing - collaborating.
Remembering
26. Ways to maintain effective relationships.
Compromising
Open Style
Expectations - teamwork - trust
Utilitarian - moral rights - justice - practical
27. All intentional and unintentional messages that are not written - spoken - or sounded.
Illustrators
Technical - formal - informal
Non-verbal communication
Technical
28. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Ideograms
Low Context
Collectivist
Open Style
29. Different behaviors which increase closeness - familiarity - and relationship.
Accommodating
Immediacy Behaviors
Hand gestures - posture - clothing - time - etc.
Closed - blind - hidden - open
30. Intentional movements/gestures with a specific meaning.
Interpreting
Emblem
Unethical traps
Individualistic
31. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Unethical traps
Moral Rights
Immediacy Behaviors
Pictograms
32. Most common conflict resolution for open style communicators.
Emblem - illustrators - regulators - adaptors
Collectivist
Collaborating
Evaluating
33. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Unethical traps
Social Distance
Sensing
Visual Communication
34. Assign meaning to the message (internalize)
Vocal Communication
Interpreting
Ideograms
Dealing with Semantic Barrier
35. Provide fair and equal treatment for all individuals and groups involved.
Petroglyphs show pictures and pictograms tell stories.
Physical - Personal - Semantic - Gender
Sensing
Justice
36. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Emblem - illustrators - regulators - adaptors
Communication Ethics
Cave Paintings
Remembering
37. Taking appropriate action on the message (feedback)
Responding
Interpreting
Moral Rights
Blind Style
38. Clarify meanings and sustaining conversation.
Polychromatic View
Dealing with Semantic Barrier
Interpreting
Individualistic vs. collectivist - low context vs. high contex
39. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
verbal - vocal - visual
Cave Paintings
Writing
Polychromatic View
40. Steps in Communication
Immediacy Behaviors
Stimulus - motivation - encoding - code - decoding - feedback
Public Distance
Evaluating
41. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Utilitarian
Cave Paintings
Immediacy Behaviors
Hidden Style
42. Time is a tool to be used in building/maintaining relationships.
Utilitarian
Polychromatic View
Speech
Hand gestures - posture - clothing - time - etc.
43. Types of conflict.
Cognitive and Affective
Utilitarian - moral rights - justice - practical
Polychromatic View
Pictograms
44. Trust is weak - members feel awkward and it becomes personal.
Formal
Affective Conflict
Sensing - interpreting - evaluating - responding - remembering.
Monochromatic and Polychromatic
45. Written or spoken word
Public Distance
Traditional - human relations - human resources - systems/contingency - transformational
Verbal Communication
Dealing with Personal barriers
46. Illustrations which represent a more abstract idea/concept.
Affective Conflict
Technical - formal - informal
Closed Style
Ideograms
47. Depends on the receiver; context matters.
Social Distance
Cognitive Conflict
High Context
Communication Style
48. Self-control and focus on the message.
Active Listening
Emblem - illustrators - regulators - adaptors
Dealing with Physical barriers
Cave Paintings
49. Four barriers that keep us from listening.
Physical - Personal - Semantic - Gender
Practical
Ambiguous Words
Feedback and disclosure
50. Increase our understanding and relate to the other sex differently.
Moral Rights
Dealing with Gender Barrier
Remembering
Immediacy Behaviors