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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Compromising
Social Distance
Low Context
Ideograms
2. Overcome them and keep them in check.
Hand gestures - posture - clothing - time - etc.
Dealing with Personal barriers
Cave Paintings
Moral Rights
3. Provide fair and equal treatment for all individuals and groups involved.
verbal - vocal - visual
Justice
Unethical traps
High Context
4. Rules are stated and known - but not the reasons.
Polychromatic View
Petroglyphs show pictures and pictograms tell stories.
Collaborating
Formal
5. Intentional or unintentional movements/gestures that control the flow of conversation.
Blind Style
Regulators
Immediacy Behaviors
Cave Paintings
6. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Affective Conflict
Frame of reference and cultural background
Eye contact
Pictograms
7. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Responding
Accommodating
Hidden Style
Open Style
8. Universal - cross cultural non-verbal communication.
Evaluating
verbal - vocal - visual
Facial expressions
Writing
9. Actions - gestures - appearance - etc.
Hidden Style
Listening
Visual Communication
Communication Style
10. People usually believe what they see over what they hear.
Sensing - interpreting - evaluating - responding - remembering.
Ambiguous Words
Individualistic vs. collectivist - low context vs. high contex
Vocal Communication
11. Non-verbal communication is based on what two elements?
Closed - blind - hidden - open
Closed Style
Dealing with Gender Barrier
Frame of reference and cultural background
12. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Eye contact
Avoiding - accommodating - compromising - competing - collaborating.
Physical Enviroment
Listening
13. Your communication style is based on these two things.
Feedback and disclosure
Ideograms
Emblem - illustrators - regulators - adaptors
Individualistic vs. collectivist - low context vs. high contex
14. All intentional and unintentional messages that are not written - spoken - or sounded.
Frame of reference and cultural background
Non-verbal communication
Informal
Verbal Communication
15. Views of time.
Petroglyphs show pictures and pictograms tell stories.
Monochromatic and Polychromatic
Speech
Non-verbal communication
16. Habitual movements/gestures used in times of stress.
Monochromatic View
Adaptors
Public Distance
Polychromatic View
17. Types of communication
Collectivist
verbal - vocal - visual
Remembering
Communication
18. 4 styles of communication
Closed - blind - hidden - open
Technical - formal - informal
Frame of reference and cultural background
Cave Paintings
19. Increase our understanding and relate to the other sex differently.
Communication Style
Closed Style
Dealing with Gender Barrier
Practical
20. Types of frame of reference.
Verbal Communication
Closed - blind - hidden - open
Technical - formal - informal
Avoiding - accommodating - compromising - competing - collaborating.
21. Clarify meanings and sustaining conversation.
Cave Paintings
Dealing with Semantic Barrier
Formal
Facial expressions
22. Most common conflict resolution for blind style communicators.
Unethical traps
Non-verbal communication
High Context
Competing
23. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Unethical traps
Compromising
Interpreting
Telecommunication
24. Decide which parts of the message are worth remembering.
Listening
Petroglyphs show pictures and pictograms tell stories.
Remembering
Emblem - illustrators - regulators - adaptors
25. Self-control and focus on the message.
Cave Paintings
Petroglyphs
Closed Style
Dealing with Physical barriers
26. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Frame of reference and cultural background
Petroglyphs
Immediacy Behaviors
Formal
27. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Blind Style
Monochromatic and Polychromatic
Technical
Dealing with Semantic Barrier
28. Protect people's fundamental or inalienable rights. (the golden rule)
Speech
Utilitarian - moral rights - justice - practical
Public Distance
Moral Rights
29. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Physical Enviroment
Unethical traps
Personal Space
Speech
30. Most common conflict resolution for closed style communicators.
Adaptors
Dealing with Physical barriers
Utilitarian
Avoiding
31. 12 feet +: Generally only for "speaker-listener" situations.
Unethical traps
Public Distance
Petroglyphs show pictures and pictograms tell stories.
Technical
32. The process of internalizing and heeding information.
Justice
Dealing with Personal barriers
verbal - vocal - visual
Listening
33. Tone of voice
Competing
Individualistic vs. collectivist - low context vs. high contex
Vocal Communication
Verbal Communication
34. Intentional movements/gestures that add to or clarify verbal meaning.
Evaluating
Regulators
Illustrators
Utilitarian - moral rights - justice - practical
35. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Utilitarian - moral rights - justice - practical
Communication Ethics
Dealing with Semantic Barrier
Communication Style
36. Easy to communicate to society because the typical person would find them acceptable.
Frame of reference and cultural background
Competing
Practical
Petroglyphs show pictures and pictograms tell stories.
37. Types of conflict resolution.
Technical
Avoiding - accommodating - compromising - competing - collaborating.
Stimulus - motivation - encoding - code - decoding - feedback
Emblem
38. Taking appropriate action on the message (feedback)
Responding
Personal Space
Facial expressions
Communication Ethics
39. Time is a resource to be rationed and controlled.
Feedback and disclosure
Monochromatic View
Collaborating
Non-verbal communication
40. Touching- 18 inches: private use.
Intimate Space
Regulators
Immediacy Behaviors
Non-verbal communication
41. Major models of communication
Affective Conflict
Dealing with Semantic Barrier
Closed - blind - hidden - open
Traditional - human relations - human resources - systems/contingency - transformational
42. The act of receiving information through the ears.
Collaborating
Hearing
Eye contact
Facial expressions
43. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Stimulus - motivation - encoding - code - decoding - feedback
High Context
Ambiguous Words
Cave Paintings
44. Four barriers that keep us from listening.
Physical - Personal - Semantic - Gender
Individualistic vs. collectivist - low context vs. high contex
Listening
70% of all communication
45. Movements/gestures that vary between cultures more than eye contact.
Listening
Emblem - illustrators - regulators - adaptors
Speech
Compromising
46. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Active Listening
Listening
Unethical traps
Monochromatic View
47. Ways to maintain effective relationships.
Vocal Communication
Practical
Moral Rights
Expectations - teamwork - trust
48. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Communication Style
Hearing
Traditional - human relations - human resources - systems/contingency - transformational
Blind Style
49. Culture found in the west.
Social Distance
Individualistic
Compromising
Petroglyphs
50. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Remembering
Communication
Illustrators
Dealing with Physical barriers