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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Taking appropriate action on the message (feedback)
Expectations - teamwork - trust
Pictograms
Ambiguous Words
Responding
2. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Polychromatic View
Intimate Space
Pictograms
Writing
3. Based on ideas - objective. Ideas are separate than the person.
Intimate - personal - social - public
Communication Style
verbal - vocal - visual
Cognitive Conflict
4. Time is a tool to be used in building/maintaining relationships.
Interpreting
Polychromatic View
Practical
Verbal Communication
5. Actions - gestures - appearance - etc.
Petroglyphs show pictures and pictograms tell stories.
Justice
Visual Communication
Speech
6. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Communication Ethics
Collaborating
Physical Enviroment
Unethical traps
7. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Affective Conflict
Low Context
Communication Style
Regulators
8. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Vocal Communication
Communication
Technical - formal - informal
Affective Conflict
9. Tone of voice
Practical
Compromising
Vocal Communication
Sensing
10. Decide which parts of the message are worth remembering.
Writing
Adaptors
Dealing with Semantic Barrier
Remembering
11. Choosing which stimulus to focus on (intake)
Active Listening
Sensing
Monochromatic and Polychromatic
Closed Style
12. Create the greatest good for the greatest amount of people
Utilitarian
Feedback and disclosure
Writing
Petroglyphs show pictures and pictograms tell stories.
13. The process of internalizing and heeding information.
Interpreting
Affective Conflict
Listening
Utilitarian
14. Universal - cross cultural non-verbal communication.
70% of all communication
Competing
Individualistic vs. collectivist - low context vs. high contex
Facial expressions
15. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Active Listening
Feedback and disclosure
Open Style
Closed - blind - hidden - open
16. Time is a resource to be rationed and controlled.
Physical Enviroment
Monochromatic View
Stimulus - motivation - encoding - code - decoding - feedback
Unethical traps
17. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Telecommunication
Sensing
Intimate Space
Listening
18. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Closed Style
Hearing
Vocal Communication
Personal Space
19. Steps in Communication
Listening
Active Listening
Communication Ethics
Stimulus - motivation - encoding - code - decoding - feedback
20. Habitual movements/gestures used in times of stress.
Closed - blind - hidden - open
Competing
Adaptors
Emblem
21. Culture found in the east.
Collectivist
Collaborating
Expectations - teamwork - trust
Individualistic
22. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Writing
Dealing with Personal barriers
Blind Style
Social Distance
23. Necessity - relativity - rationalization - self-deception - end goal - greed
Immediacy Behaviors
Unethical traps
Stimulus - motivation - encoding - code - decoding - feedback
Formal
24. Easy to communicate to society because the typical person would find them acceptable.
Technical - formal - informal
Cognitive Conflict
Practical
verbal - vocal - visual
25. Your communication style is based on these two things.
Open Style
Immediacy Behaviors
Feedback and disclosure
Verbal Communication
26. Increase our understanding and relate to the other sex differently.
Utilitarian
Dealing with Gender Barrier
Avoiding - accommodating - compromising - competing - collaborating.
Evaluating
27. Non-verbal communication is based on what two elements?
Frame of reference and cultural background
Utilitarian - moral rights - justice - practical
Collaborating
Communication Style
28. Intentional movements/gestures that add to or clarify verbal meaning.
Avoiding - accommodating - compromising - competing - collaborating.
Illustrators
Formal
Dealing with Semantic Barrier
29. Most common conflict resolution for closed style communicators.
Avoiding
Sensing
Public Distance
Unethical traps
30. Self-control and focus on the message.
Hearing
Informal
verbal - vocal - visual
Dealing with Physical barriers
31. Intentional movements/gestures with a specific meaning.
Monochromatic and Polychromatic
Emblem
Low Context
Cave Paintings
32. Types of conflict resolution.
Avoiding - accommodating - compromising - competing - collaborating.
Writing
Dealing with Personal barriers
Cave Paintings
33. Rules are stated and known - but not the reasons.
Justice
Pictograms
Blind Style
Formal
34. Most common conflict resolution for hidden style communicators.
Open Style
Closed Style
Remembering
Accommodating
35. Touching- 18 inches: private use.
Adaptors
Physical Enviroment
Intimate Space
Traditional - human relations - human resources - systems/contingency - transformational
36. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Pictograms
Individualistic vs. collectivist - low context vs. high contex
Facial expressions
Dealing with Gender Barrier
37. Assign meaning to the message (internalize)
Communication
Personal Space
verbal - vocal - visual
Interpreting
38. Intentional or unintentional movements/gestures that control the flow of conversation.
Avoiding - accommodating - compromising - competing - collaborating.
Active Listening
Regulators
Dealing with Physical barriers
39. Depends on the receiver; context matters.
Emblem - illustrators - regulators - adaptors
Frame of reference and cultural background
Writing
High Context
40. Depends on the sender; words matter.
Low Context
Utilitarian
Telecommunication
Blind Style
41. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Open Style
70% of all communication
Hidden Style
Petroglyphs
42. People usually believe what they see over what they hear.
Collectivist
Ambiguous Words
Physical Enviroment
Dealing with Personal barriers
43. 18 inches- 4 feet: close friends/colleagues.
Formal
Hand gestures - posture - clothing - time - etc.
Personal Space
Informal
44. Ways to maintain effective relationships.
Remembering
Visual Communication
Expectations - teamwork - trust
Telecommunication
45. Written or spoken word
Practical
Dealing with Gender Barrier
Verbal Communication
Collectivist
46. Trust is weak - members feel awkward and it becomes personal.
Affective Conflict
Avoiding - accommodating - compromising - competing - collaborating.
Stimulus - motivation - encoding - code - decoding - feedback
Evaluating
47. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Active Listening
Hearing
Sensing
Public Distance
48. All intentional and unintentional messages that are not written - spoken - or sounded.
Telecommunication
Non-verbal communication
verbal - vocal - visual
Cave Paintings
49. Four barriers that keep us from listening.
Avoiding - accommodating - compromising - competing - collaborating.
Physical - Personal - Semantic - Gender
Communication Style
Visual Communication
50. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Stimulus - motivation - encoding - code - decoding - feedback
Informal
Pictograms
Cave Paintings