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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Create the greatest good for the greatest amount of people
Utilitarian
Adaptors
Regulators
Closed Style
2. Provide fair and equal treatment for all individuals and groups involved.
Public Distance
Intimate - personal - social - public
Justice
Emblem - illustrators - regulators - adaptors
3. Most common conflict resolution for blind style communicators.
Expectations - teamwork - trust
Remembering
Social Distance
Competing
4. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Dealing with Physical barriers
Stimulus - motivation - encoding - code - decoding - feedback
Petroglyphs
Competing
5. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Eye contact
Moral Rights
Practical
Collaborating
6. Most common conflict resolution for hidden style communicators.
Physical Enviroment
Sensing
Individualistic
Accommodating
7. Decide which parts of the message are worth remembering.
Visual Communication
Remembering
Regulators
Cognitive and Affective
8. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Sensing
Speech
Utilitarian
Evaluating
9. Taking appropriate action on the message (feedback)
Responding
Adaptors
Individualistic
Hidden Style
10. Written or spoken word
Verbal Communication
Communication Style
Ideograms
Writing
11. All intentional and unintentional messages that are not written - spoken - or sounded.
Utilitarian - moral rights - justice - practical
Communication Style
Immediacy Behaviors
Non-verbal communication
12. Culture found in the west.
Hidden Style
Regulators
Individualistic
Intimate - personal - social - public
13. Rules are stated and known - but not the reasons.
Formal
Individualistic
Monochromatic View
Dealing with Personal barriers
14. Self-control and focus on the message.
Avoiding - accommodating - compromising - competing - collaborating.
Social Distance
Compromising
Dealing with Physical barriers
15. Depends on the receiver; context matters.
Social Distance
Hand gestures - posture - clothing - time - etc.
High Context
Utilitarian - moral rights - justice - practical
16. 12 feet +: Generally only for "speaker-listener" situations.
Public Distance
Hearing
Closed Style
Collaborating
17. Habitual movements/gestures used in times of stress.
Sensing - interpreting - evaluating - responding - remembering.
Adaptors
verbal - vocal - visual
Accommodating
18. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Pictograms
Adaptors
Collaborating
Cognitive and Affective
19. 2 types of cultural differences
Moral Rights
Feedback and disclosure
Dealing with Semantic Barrier
Individualistic vs. collectivist - low context vs. high contex
20. Intentional movements/gestures that add to or clarify verbal meaning.
Polychromatic View
Illustrators
Remembering
Cognitive Conflict
21. 4 styles of communication
Emblem
Communication Style
Feedback and disclosure
Closed - blind - hidden - open
22. 18 inches- 4 feet: close friends/colleagues.
Adaptors
Personal Space
Dealing with Physical barriers
Cognitive Conflict
23. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Communication
Verbal Communication
Physical Enviroment
Hidden Style
24. Views of time.
Monochromatic and Polychromatic
Illustrators
Verbal Communication
Formal
25. Non-verbal communication is based on what two elements?
Speech
Communication
Listening
Frame of reference and cultural background
26. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Frame of reference and cultural background
Communication
Monochromatic and Polychromatic
Speech
27. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Speech
Low Context
Competing
Communication Ethics
28. Illustrations which represent a more abstract idea/concept.
Listening
Emblem - illustrators - regulators - adaptors
Visual Communication
Ideograms
29. Increase our understanding and relate to the other sex differently.
Dealing with Personal barriers
Cognitive and Affective
70% of all communication
Dealing with Gender Barrier
30. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Writing
Justice
Vocal Communication
Cognitive Conflict
31. Rules and reasons for communication - known and easily stated.
Emblem - illustrators - regulators - adaptors
Polychromatic View
Writing
Technical
32. Necessity - relativity - rationalization - self-deception - end goal - greed
Adaptors
Monochromatic View
Social Distance
Unethical traps
33. Ethical Rules
Utilitarian - moral rights - justice - practical
Sensing - interpreting - evaluating - responding - remembering.
Personal Space
Immediacy Behaviors
34. Depends on the sender; words matter.
Emblem
Low Context
Traditional - human relations - human resources - systems/contingency - transformational
Polychromatic View
35. Non-verbal communication
70% of all communication
Speech
Regulators
Petroglyphs show pictures and pictograms tell stories.
36. Assign meaning to the message (internalize)
Interpreting
Physical - Personal - Semantic - Gender
Dealing with Personal barriers
Practical
37. Ways to maintain effective relationships.
Illustrators
Utilitarian - moral rights - justice - practical
Traditional - human relations - human resources - systems/contingency - transformational
Expectations - teamwork - trust
38. 2nd choice conflict resolution for all types of communicators.
Compromising
Social Distance
Cognitive Conflict
Personal Space
39. Time is a tool to be used in building/maintaining relationships.
Sensing - interpreting - evaluating - responding - remembering.
Hand gestures - posture - clothing - time - etc.
Polychromatic View
Dealing with Personal barriers
40. Understanding listening stages
Sensing - interpreting - evaluating - responding - remembering.
Ambiguous Words
Monochromatic and Polychromatic
Cognitive Conflict
41. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Open Style
Traditional - human relations - human resources - systems/contingency - transformational
Public Distance
Cognitive Conflict
42. Overcome them and keep them in check.
Eye contact
Dealing with Personal barriers
Emblem
Dealing with Gender Barrier
43. Develop your own opinion about the message (process)
Listening
Stimulus - motivation - encoding - code - decoding - feedback
Cognitive Conflict
Evaluating
44. Intentional movements/gestures with a specific meaning.
Utilitarian - moral rights - justice - practical
Technical - formal - informal
Emblem
Justice
45. Lengths of personal space.
Cognitive and Affective
Facial expressions
Intimate - personal - social - public
Closed - blind - hidden - open
46. Universal - cross cultural non-verbal communication.
Intimate - personal - social - public
Telecommunication
Ambiguous Words
Facial expressions
47. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Emblem - illustrators - regulators - adaptors
Cave Paintings
Closed - blind - hidden - open
Communication Style
48. Steps in Communication
Stimulus - motivation - encoding - code - decoding - feedback
Dealing with Gender Barrier
Public Distance
Avoiding
49. Non-verbal signals
Hand gestures - posture - clothing - time - etc.
Moral Rights
Feedback and disclosure
Open Style
50. Trust is weak - members feel awkward and it becomes personal.
Affective Conflict
Hand gestures - posture - clothing - time - etc.
Avoiding
Dealing with Personal barriers