Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






2. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






3. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






4. Most common conflict resolution for blind style communicators.






5. Non-verbal communication






6. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






7. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






8. 2 types of cultural differences






9. 2nd choice conflict resolution for all types of communicators.






10. Most common conflict resolution for hidden style communicators.






11. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






12. Difference between petroglyphs and pictograms.






13. Intentional movements/gestures with a specific meaning.






14. 12 feet +: Generally only for "speaker-listener" situations.






15. Rules and reasons for communication - known and easily stated.






16. Assign meaning to the message (internalize)






17. Types of communication






18. Types of frame of reference.






19. Tone of voice






20. The act of receiving information through the ears.






21. Your communication style is based on these two things.






22. Overcome them and keep them in check.






23. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






24. Actions - gestures - appearance - etc.






25. Rules are stated and known - but not the reasons.






26. Major models of communication






27. Culture found in the west.






28. People usually believe what they see over what they hear.






29. Steps in Communication






30. Understanding listening stages






31. Non-verbal communication is based on what two elements?






32. 4 styles of communication






33. Types of conflict resolution.






34. Universal - cross cultural non-verbal communication.






35. Time is a tool to be used in building/maintaining relationships.






36. Culture found in the east.






37. Different behaviors which increase closeness - familiarity - and relationship.






38. Intentional movements/gestures that add to or clarify verbal meaning.






39. Choosing which stimulus to focus on (intake)






40. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






41. Movements/gestures that vary between cultures more than eye contact.






42. Create the greatest good for the greatest amount of people






43. Time is a resource to be rationed and controlled.






44. All intentional and unintentional messages that are not written - spoken - or sounded.






45. Lengths of personal space.






46. Based on ideas - objective. Ideas are separate than the person.






47. Four barriers that keep us from listening.






48. Intentional or unintentional movements/gestures that control the flow of conversation.






49. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






50. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.