Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Illustrations which represent a more abstract idea/concept.






2. Non-verbal communication is based on what two elements?






3. The process of internalizing and heeding information.






4. Touching- 18 inches: private use.






5. Most common conflict resolution for closed style communicators.






6. Necessity - relativity - rationalization - self-deception - end goal - greed






7. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






8. Trust is weak - members feel awkward and it becomes personal.






9. People usually believe what they see over what they hear.






10. Culture found in the east.






11. Create the greatest good for the greatest amount of people






12. Lengths of personal space.






13. Protect people's fundamental or inalienable rights. (the golden rule)






14. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






15. Types of conflict.






16. Ethical Rules






17. 12 feet +: Generally only for "speaker-listener" situations.






18. Major models of communication






19. Intentional or unintentional movements/gestures that control the flow of conversation.






20. Written or spoken word






21. Understanding listening stages






22. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






23. 4 styles of communication






24. The act of receiving information through the ears.






25. Non-verbal communication






26. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






27. Time is a tool to be used in building/maintaining relationships.






28. Based on ideas - objective. Ideas are separate than the person.






29. Different behaviors which increase closeness - familiarity - and relationship.






30. Four barriers that keep us from listening.






31. Overcome them and keep them in check.






32. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






33. Provide fair and equal treatment for all individuals and groups involved.






34. Non-verbal signals






35. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






36. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






37. Easy to communicate to society because the typical person would find them acceptable.






38. Types of conflict resolution.






39. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






40. Rules and reasons for communication - known and easily stated.






41. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






42. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






43. Habitual movements/gestures used in times of stress.






44. Difference between petroglyphs and pictograms.






45. Types of frame of reference.






46. Most common conflict resolution for blind style communicators.






47. Culture found in the west.






48. Universal - cross cultural non-verbal communication.






49. Time is a resource to be rationed and controlled.






50. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.