Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 2nd choice conflict resolution for all types of communicators.






2. Decide which parts of the message are worth remembering.






3. Different behaviors which increase closeness - familiarity - and relationship.






4. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






5. Written or spoken word






6. 2 types of cultural differences






7. People usually believe what they see over what they hear.






8. Four barriers that keep us from listening.






9. Views of time.






10. Taking appropriate action on the message (feedback)






11. Depends on the receiver; context matters.






12. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






13. Necessity - relativity - rationalization - self-deception - end goal - greed






14. Protect people's fundamental or inalienable rights. (the golden rule)






15. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






16. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






17. Provide fair and equal treatment for all individuals and groups involved.






18. Most common conflict resolution for hidden style communicators.






19. Increase our understanding and relate to the other sex differently.






20. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






21. Intentional or unintentional movements/gestures that control the flow of conversation.






22. Lengths of personal space.






23. Self-control and focus on the message.






24. Culture found in the east.






25. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






26. Based on ideas - objective. Ideas are separate than the person.






27. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






28. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






29. Types of conflict.






30. Universal - cross cultural non-verbal communication.






31. Choosing which stimulus to focus on (intake)






32. Culture found in the west.






33. 4 styles of communication






34. Intentional movements/gestures with a specific meaning.






35. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






36. 18 inches- 4 feet: close friends/colleagues.






37. Ways to maintain effective relationships.






38. Depends on the sender; words matter.






39. Types of conflict resolution.






40. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






41. Most common conflict resolution for blind style communicators.






42. Movements/gestures that vary between cultures more than eye contact.






43. The process of internalizing and heeding information.






44. Time is a tool to be used in building/maintaining relationships.






45. Trust is weak - members feel awkward and it becomes personal.






46. Actions - gestures - appearance - etc.






47. Intentional movements/gestures that add to or clarify verbal meaning.






48. Rules are stated and known - but not the reasons.






49. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






50. Major models of communication