Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rules and reasons for communication - known and easily stated.






2. Culture found in the west.






3. 2 types of cultural differences






4. Provide fair and equal treatment for all individuals and groups involved.






5. Lengths of personal space.






6. Culture found in the east.






7. Different behaviors which increase closeness - familiarity - and relationship.






8. Types of communication






9. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






10. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






11. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






12. Ways to maintain effective relationships.






13. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






14. Movements/gestures that vary between cultures more than eye contact.






15. Intentional movements/gestures with a specific meaning.






16. Major models of communication






17. Intentional or unintentional movements/gestures that control the flow of conversation.






18. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






19. Types of frame of reference.






20. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






21. Increase our understanding and relate to the other sex differently.






22. Depends on the sender; words matter.






23. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






24. Necessity - relativity - rationalization - self-deception - end goal - greed






25. Most common conflict resolution for blind style communicators.






26. Ethical Rules






27. Easy to communicate to society because the typical person would find them acceptable.






28. Universal - cross cultural non-verbal communication.






29. Types of conflict resolution.






30. Intentional movements/gestures that add to or clarify verbal meaning.






31. 18 inches- 4 feet: close friends/colleagues.






32. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






33. Non-verbal signals






34. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






35. Assign meaning to the message (internalize)






36. Understanding listening stages






37. Develop your own opinion about the message (process)






38. Types of conflict.






39. Illustrations which represent a more abstract idea/concept.






40. People usually believe what they see over what they hear.






41. Non-verbal communication






42. The act of receiving information through the ears.






43. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






44. 2nd choice conflict resolution for all types of communicators.






45. Tone of voice






46. Touching- 18 inches: private use.






47. Choosing which stimulus to focus on (intake)






48. Overcome them and keep them in check.






49. Rules are stated and known - but not the reasons.






50. Based on ideas - objective. Ideas are separate than the person.