Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Most common conflict resolution for closed style communicators.






2. Written or spoken word






3. Steps in Communication






4. 2 types of cultural differences






5. Decide which parts of the message are worth remembering.






6. 4 styles of communication






7. Difference between petroglyphs and pictograms.






8. Intentional or unintentional movements/gestures that control the flow of conversation.






9. Depends on the receiver; context matters.






10. Movements/gestures that vary between cultures more than eye contact.






11. Types of conflict resolution.






12. Understanding listening stages






13. Taking appropriate action on the message (feedback)






14. Lengths of personal space.






15. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






16. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






17. Actions - gestures - appearance - etc.






18. Rules are stated and known - but not the reasons.






19. Trust is weak - members feel awkward and it becomes personal.






20. Easy to communicate to society because the typical person would find them acceptable.






21. Develop your own opinion about the message (process)






22. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






23. Culture found in the west.






24. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






25. Major models of communication






26. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






27. Most common conflict resolution for open style communicators.






28. Your communication style is based on these two things.






29. Illustrations which represent a more abstract idea/concept.






30. Touching- 18 inches: private use.






31. Non-verbal signals






32. Based on ideas - objective. Ideas are separate than the person.






33. The act of receiving information through the ears.






34. 2nd choice conflict resolution for all types of communicators.






35. Views of time.






36. Non-verbal communication is based on what two elements?






37. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






38. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






39. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






40. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






41. Intentional movements/gestures with a specific meaning.






42. Types of conflict.






43. Tone of voice






44. Habitual movements/gestures used in times of stress.






45. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






46. 12 feet +: Generally only for "speaker-listener" situations.






47. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






48. Types of frame of reference.






49. Rules and reasons for communication - known and easily stated.






50. Four barriers that keep us from listening.