Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 12 feet +: Generally only for "speaker-listener" situations.






2. Develop your own opinion about the message (process)






3. Views of time.






4. 4 styles of communication






5. Touching- 18 inches: private use.






6. Decide which parts of the message are worth remembering.






7. Necessity - relativity - rationalization - self-deception - end goal - greed






8. The process of internalizing and heeding information.






9. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






10. Most common conflict resolution for hidden style communicators.






11. Depends on the sender; words matter.






12. Movements/gestures that vary between cultures more than eye contact.






13. 18 inches- 4 feet: close friends/colleagues.






14. Four barriers that keep us from listening.






15. Non-verbal communication






16. Taking appropriate action on the message (feedback)






17. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






18. Culture found in the east.






19. Major models of communication






20. Your communication style is based on these two things.






21. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






22. 2nd choice conflict resolution for all types of communicators.






23. Most common conflict resolution for blind style communicators.






24. Assign meaning to the message (internalize)






25. Understanding listening stages






26. Rules are stated and known - but not the reasons.






27. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






28. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






29. Non-verbal signals






30. Clarify meanings and sustaining conversation.






31. Lengths of personal space.






32. Types of communication






33. Different behaviors which increase closeness - familiarity - and relationship.






34. Time is a resource to be rationed and controlled.






35. The act of receiving information through the ears.






36. Provide fair and equal treatment for all individuals and groups involved.






37. Ethical Rules






38. 2 types of cultural differences






39. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






40. Tone of voice






41. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






42. Trust is weak - members feel awkward and it becomes personal.






43. Written or spoken word






44. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






45. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






46. All intentional and unintentional messages that are not written - spoken - or sounded.






47. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






48. Steps in Communication






49. Habitual movements/gestures used in times of stress.






50. Self-control and focus on the message.






Can you answer 50 questions in 15 minutes?



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