Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Non-verbal communication is based on what two elements?






2. Intentional movements/gestures that add to or clarify verbal meaning.






3. Taking appropriate action on the message (feedback)






4. Understanding listening stages






5. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






6. Most common conflict resolution for hidden style communicators.






7. Most common conflict resolution for blind style communicators.






8. The process of internalizing and heeding information.






9. People usually believe what they see over what they hear.






10. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






11. Difference between petroglyphs and pictograms.






12. Time is a tool to be used in building/maintaining relationships.






13. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






14. Written or spoken word






15. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






16. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






17. Views of time.






18. Touching- 18 inches: private use.






19. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






20. Rules are stated and known - but not the reasons.






21. Clarify meanings and sustaining conversation.






22. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






23. 18 inches- 4 feet: close friends/colleagues.






24. Assign meaning to the message (internalize)






25. Universal - cross cultural non-verbal communication.






26. Based on ideas - objective. Ideas are separate than the person.






27. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






28. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






29. Time is a resource to be rationed and controlled.






30. Culture found in the east.






31. Develop your own opinion about the message (process)






32. Trust is weak - members feel awkward and it becomes personal.






33. Your communication style is based on these two things.






34. Depends on the sender; words matter.






35. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






36. Intentional or unintentional movements/gestures that control the flow of conversation.






37. Types of conflict.






38. Types of communication






39. Most common conflict resolution for open style communicators.






40. Provide fair and equal treatment for all individuals and groups involved.






41. Rules and reasons for communication - known and easily stated.






42. Steps in Communication






43. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






44. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






45. Culture found in the west.






46. Different behaviors which increase closeness - familiarity - and relationship.






47. Most common conflict resolution for closed style communicators.






48. Ethical Rules






49. Easy to communicate to society because the typical person would find them acceptable.






50. Lengths of personal space.