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Business And Professional Speaking
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Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Most common conflict resolution for hidden style communicators.
Moral Rights
Open Style
Remembering
Accommodating
2. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Competing
Petroglyphs
Writing
Interpreting
3. The process of internalizing and heeding information.
Listening
Vocal Communication
Individualistic
Remembering
4. Habitual movements/gestures used in times of stress.
Adaptors
Emblem - illustrators - regulators - adaptors
Dealing with Physical barriers
Verbal Communication
5. Tone of voice
Stimulus - motivation - encoding - code - decoding - feedback
Feedback and disclosure
Dealing with Personal barriers
Vocal Communication
6. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Pictograms
Remembering
Collaborating
Technical - formal - informal
7. 18 inches- 4 feet: close friends/colleagues.
Frame of reference and cultural background
Personal Space
Public Distance
Hearing
8. Provide fair and equal treatment for all individuals and groups involved.
Justice
Utilitarian - moral rights - justice - practical
Informal
Moral Rights
9. Rules and reasons for communication - known and easily stated.
Monochromatic View
High Context
Technical
Eye contact
10. Different behaviors which increase closeness - familiarity - and relationship.
Moral Rights
Immediacy Behaviors
Visual Communication
Individualistic
11. Movements/gestures that vary between cultures more than eye contact.
Intimate - personal - social - public
Communication Style
Emblem - illustrators - regulators - adaptors
Physical Enviroment
12. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Petroglyphs
Hidden Style
Vocal Communication
Individualistic
13. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Responding
Individualistic
Telecommunication
Sensing - interpreting - evaluating - responding - remembering.
14. 12 feet +: Generally only for "speaker-listener" situations.
Collectivist
Verbal Communication
Public Distance
Pictograms
15. Culture found in the east.
verbal - vocal - visual
Collectivist
Polychromatic View
Traditional - human relations - human resources - systems/contingency - transformational
16. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Communication
Non-verbal communication
Affective Conflict
Visual Communication
17. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Utilitarian
Cave Paintings
Communication
Traditional - human relations - human resources - systems/contingency - transformational
18. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Speech
Cave Paintings
Low Context
Practical
19. People usually believe what they see over what they hear.
Collaborating
Dealing with Semantic Barrier
Visual Communication
Ambiguous Words
20. Clarify meanings and sustaining conversation.
Non-verbal communication
Dealing with Semantic Barrier
Monochromatic View
Telecommunication
21. Depends on the sender; words matter.
Traditional - human relations - human resources - systems/contingency - transformational
Facial expressions
Low Context
Formal
22. Culture found in the west.
Cognitive Conflict
Individualistic
Pictograms
Non-verbal communication
23. The act of receiving information through the ears.
Moral Rights
Physical - Personal - Semantic - Gender
Hearing
Emblem
24. Types of communication
Non-verbal communication
verbal - vocal - visual
Pictograms
Evaluating
25. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Stimulus - motivation - encoding - code - decoding - feedback
Open Style
Affective Conflict
Facial expressions
26. All intentional and unintentional messages that are not written - spoken - or sounded.
Compromising
Eye contact
Dealing with Gender Barrier
Non-verbal communication
27. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Emblem - illustrators - regulators - adaptors
Physical Enviroment
Social Distance
Monochromatic and Polychromatic
28. Non-verbal communication is based on what two elements?
Frame of reference and cultural background
Intimate - personal - social - public
Technical
Individualistic
29. Your communication style is based on these two things.
Low Context
Avoiding
Utilitarian
Feedback and disclosure
30. Self-control and focus on the message.
Polychromatic View
Dealing with Physical barriers
Ideograms
Verbal Communication
31. Illustrations which represent a more abstract idea/concept.
Interpreting
70% of all communication
Ideograms
Immediacy Behaviors
32. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Emblem
Petroglyphs
Listening
Intimate Space
33. Most common conflict resolution for open style communicators.
Vocal Communication
Collaborating
Blind Style
Sensing
34. Touching- 18 inches: private use.
Expectations - teamwork - trust
Emblem - illustrators - regulators - adaptors
Intimate Space
Regulators
35. Easy to communicate to society because the typical person would find them acceptable.
Speech
Illustrators
Feedback and disclosure
Practical
36. Based on ideas - objective. Ideas are separate than the person.
Cognitive Conflict
Avoiding
Compromising
Adaptors
37. Types of conflict.
Cognitive Conflict
Unethical traps
Cognitive and Affective
Intimate - personal - social - public
38. Taking appropriate action on the message (feedback)
Telecommunication
Stimulus - motivation - encoding - code - decoding - feedback
Responding
Active Listening
39. Types of conflict resolution.
Avoiding - accommodating - compromising - competing - collaborating.
Hearing
Hidden Style
Formal
40. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Closed Style
Justice
Remembering
Social Distance
41. Universal - cross cultural non-verbal communication.
Facial expressions
Emblem
Blind Style
Immediacy Behaviors
42. Overcome them and keep them in check.
Communication
Remembering
Dealing with Personal barriers
Individualistic
43. Time is a tool to be used in building/maintaining relationships.
Polychromatic View
Telecommunication
Remembering
Public Distance
44. Necessity - relativity - rationalization - self-deception - end goal - greed
Ambiguous Words
verbal - vocal - visual
Physical Enviroment
Unethical traps
45. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Physical Enviroment
Intimate - personal - social - public
Collaborating
Blind Style
46. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Hidden Style
Justice
Social Distance
Open Style
47. Create the greatest good for the greatest amount of people
Cave Paintings
Adaptors
Closed Style
Utilitarian
48. Depends on the receiver; context matters.
Formal
Hearing
Interpreting
High Context
49. Lengths of personal space.
Informal
Intimate - personal - social - public
Public Distance
Regulators
50. Difference between petroglyphs and pictograms.
Petroglyphs show pictures and pictograms tell stories.
Stimulus - motivation - encoding - code - decoding - feedback
Competing
Moral Rights
Can you answer 50 questions in 15 minutes?
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