Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Culture found in the west.






2. 4 styles of communication






3. Actions - gestures - appearance - etc.






4. Assign meaning to the message (internalize)






5. 2nd choice conflict resolution for all types of communicators.






6. Rules and reasons for communication - known and easily stated.






7. The act of receiving information through the ears.






8. Clarify meanings and sustaining conversation.






9. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






10. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






11. Different behaviors which increase closeness - familiarity - and relationship.






12. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






13. 18 inches- 4 feet: close friends/colleagues.






14. Depends on the sender; words matter.






15. Movements/gestures that vary between cultures more than eye contact.






16. Types of conflict resolution.






17. Culture found in the east.






18. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






19. Trust is weak - members feel awkward and it becomes personal.






20. Most common conflict resolution for hidden style communicators.






21. Rules are stated and known - but not the reasons.






22. Provide fair and equal treatment for all individuals and groups involved.






23. Intentional movements/gestures with a specific meaning.






24. Habitual movements/gestures used in times of stress.






25. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






26. The process of internalizing and heeding information.






27. Depends on the receiver; context matters.






28. Types of communication






29. Necessity - relativity - rationalization - self-deception - end goal - greed






30. Non-verbal communication is based on what two elements?






31. People usually believe what they see over what they hear.






32. Lengths of personal space.






33. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






34. Based on ideas - objective. Ideas are separate than the person.






35. Decide which parts of the message are worth remembering.






36. Taking appropriate action on the message (feedback)






37. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






38. Most common conflict resolution for closed style communicators.






39. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






40. Tone of voice






41. Easy to communicate to society because the typical person would find them acceptable.






42. Increase our understanding and relate to the other sex differently.






43. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






44. Illustrations which represent a more abstract idea/concept.






45. Major models of communication






46. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






47. Develop your own opinion about the message (process)






48. Most common conflict resolution for open style communicators.






49. Universal - cross cultural non-verbal communication.






50. Create the greatest good for the greatest amount of people