Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






2. Protect people's fundamental or inalienable rights. (the golden rule)






3. Non-verbal signals






4. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






5. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






6. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






7. Views of time.






8. Understanding listening stages






9. Overcome them and keep them in check.






10. Time is a resource to be rationed and controlled.






11. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






12. Illustrations which represent a more abstract idea/concept.






13. 18 inches- 4 feet: close friends/colleagues.






14. Provide fair and equal treatment for all individuals and groups involved.






15. The process of internalizing and heeding information.






16. Clarify meanings and sustaining conversation.






17. 4 styles of communication






18. 2 types of cultural differences






19. Your communication style is based on these two things.






20. Most common conflict resolution for closed style communicators.






21. 2nd choice conflict resolution for all types of communicators.






22. Major models of communication






23. Ways to maintain effective relationships.






24. Four barriers that keep us from listening.






25. Different behaviors which increase closeness - familiarity - and relationship.






26. Culture found in the east.






27. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






28. Lengths of personal space.






29. Difference between petroglyphs and pictograms.






30. Choosing which stimulus to focus on (intake)






31. Assign meaning to the message (internalize)






32. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






33. Universal - cross cultural non-verbal communication.






34. Trust is weak - members feel awkward and it becomes personal.






35. Rules are stated and known - but not the reasons.






36. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






37. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






38. People usually believe what they see over what they hear.






39. Time is a tool to be used in building/maintaining relationships.






40. Rules and reasons for communication - known and easily stated.






41. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






42. Most common conflict resolution for blind style communicators.






43. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






44. Movements/gestures that vary between cultures more than eye contact.






45. All intentional and unintentional messages that are not written - spoken - or sounded.






46. Non-verbal communication






47. Depends on the receiver; context matters.






48. Non-verbal communication is based on what two elements?






49. Intentional or unintentional movements/gestures that control the flow of conversation.






50. Taking appropriate action on the message (feedback)