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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Four barriers that keep us from listening.
Physical - Personal - Semantic - Gender
Visual Communication
Facial expressions
Responding
2. Intentional movements/gestures that add to or clarify verbal meaning.
Immediacy Behaviors
Illustrators
Regulators
Monochromatic View
3. Most common conflict resolution for blind style communicators.
Technical
Sensing
Competing
Facial expressions
4. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Telecommunication
Dealing with Physical barriers
Communication Ethics
Communication
5. Most common conflict resolution for hidden style communicators.
Pictograms
Practical
Utilitarian - moral rights - justice - practical
Accommodating
6. Protect people's fundamental or inalienable rights. (the golden rule)
Visual Communication
Social Distance
Moral Rights
Individualistic vs. collectivist - low context vs. high contex
7. 2 types of cultural differences
Justice
Traditional - human relations - human resources - systems/contingency - transformational
Individualistic vs. collectivist - low context vs. high contex
Collaborating
8. All intentional and unintentional messages that are not written - spoken - or sounded.
Writing
Non-verbal communication
Practical
Verbal Communication
9. 12 feet +: Generally only for "speaker-listener" situations.
Polychromatic View
Public Distance
Ambiguous Words
Cave Paintings
10. Movements/gestures that vary between cultures more than eye contact.
Ambiguous Words
Emblem - illustrators - regulators - adaptors
Sensing
Social Distance
11. Major models of communication
Low Context
Interpreting
Frame of reference and cultural background
Traditional - human relations - human resources - systems/contingency - transformational
12. Ways to maintain effective relationships.
Utilitarian - moral rights - justice - practical
Expectations - teamwork - trust
Hearing
Public Distance
13. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Closed Style
Polychromatic View
Immediacy Behaviors
Vocal Communication
14. People usually believe what they see over what they hear.
Collectivist
Communication
Competing
Ambiguous Words
15. The process of internalizing and heeding information.
Blind Style
Listening
Low Context
Writing
16. Depends on the sender; words matter.
Personal Space
Public Distance
Ambiguous Words
Low Context
17. Provide fair and equal treatment for all individuals and groups involved.
Dealing with Physical barriers
Accommodating
Formal
Justice
18. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Communication
Individualistic
Blind Style
Evaluating
19. Increase our understanding and relate to the other sex differently.
Cognitive and Affective
Dealing with Physical barriers
Dealing with Gender Barrier
Monochromatic View
20. Intentional or unintentional movements/gestures that control the flow of conversation.
Regulators
Formal
Petroglyphs show pictures and pictograms tell stories.
Polychromatic View
21. 4 styles of communication
Closed - blind - hidden - open
Dealing with Personal barriers
Frame of reference and cultural background
Verbal Communication
22. Most common conflict resolution for open style communicators.
Formal
Polychromatic View
Dealing with Physical barriers
Collaborating
23. Lengths of personal space.
Intimate - personal - social - public
Immediacy Behaviors
Technical - formal - informal
Expectations - teamwork - trust
24. Actions - gestures - appearance - etc.
Adaptors
Visual Communication
Active Listening
Physical - Personal - Semantic - Gender
25. Touching- 18 inches: private use.
Immediacy Behaviors
Intimate Space
Eye contact
verbal - vocal - visual
26. Tone of voice
Non-verbal communication
Vocal Communication
Ideograms
Communication Style
27. Develop your own opinion about the message (process)
Speech
Blind Style
Evaluating
Cognitive Conflict
28. Intentional movements/gestures with a specific meaning.
Hearing
Intimate - personal - social - public
Active Listening
Emblem
29. Your communication style is based on these two things.
Feedback and disclosure
Communication
Immediacy Behaviors
Polychromatic View
30. Ethical Rules
Physical Enviroment
Low Context
Speech
Utilitarian - moral rights - justice - practical
31. Decide which parts of the message are worth remembering.
Vocal Communication
Practical
Polychromatic View
Remembering
32. Illustrations which represent a more abstract idea/concept.
Immediacy Behaviors
Intimate Space
Communication Style
Ideograms
33. Culture found in the west.
Frame of reference and cultural background
High Context
Individualistic
Traditional - human relations - human resources - systems/contingency - transformational
34. Understanding listening stages
Regulators
Facial expressions
Technical
Sensing - interpreting - evaluating - responding - remembering.
35. Written or spoken word
Individualistic
Verbal Communication
Moral Rights
Communication Style
36. Difference between petroglyphs and pictograms.
Intimate Space
Pictograms
Communication Ethics
Petroglyphs show pictures and pictograms tell stories.
37. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Interpreting
Petroglyphs show pictures and pictograms tell stories.
Sensing
Cave Paintings
38. Time is a resource to be rationed and controlled.
Physical Enviroment
Active Listening
Monochromatic View
Sensing - interpreting - evaluating - responding - remembering.
39. Trust is weak - members feel awkward and it becomes personal.
verbal - vocal - visual
Intimate - personal - social - public
Affective Conflict
Ideograms
40. Overcome them and keep them in check.
Cave Paintings
Dealing with Personal barriers
Ambiguous Words
Sensing
41. Rules and reasons for communication - known and easily stated.
Accommodating
Cognitive Conflict
Technical
Dealing with Gender Barrier
42. Create the greatest good for the greatest amount of people
Unethical traps
Utilitarian
Collaborating
Regulators
43. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Sensing
70% of all communication
Ideograms
Speech
44. Types of frame of reference.
Individualistic
Facial expressions
Technical - formal - informal
Cave Paintings
45. Different behaviors which increase closeness - familiarity - and relationship.
Cognitive and Affective
Verbal Communication
Immediacy Behaviors
Intimate Space
46. Culture found in the east.
Hidden Style
Polychromatic View
Collectivist
Monochromatic and Polychromatic
47. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Non-verbal communication
Monochromatic View
Physical Enviroment
Hidden Style
48. Clarify meanings and sustaining conversation.
Dealing with Semantic Barrier
Closed Style
Responding
Vocal Communication
49. Self-control and focus on the message.
Dealing with Personal barriers
Evaluating
Dealing with Physical barriers
Communication Ethics
50. Time is a tool to be used in building/maintaining relationships.
Technical - formal - informal
Sensing - interpreting - evaluating - responding - remembering.
Public Distance
Polychromatic View