Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Self-control and focus on the message.






2. Written or spoken word






3. Based on ideas - objective. Ideas are separate than the person.






4. Culture found in the east.






5. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






6. 4 styles of communication






7. Time is a tool to be used in building/maintaining relationships.






8. Types of frame of reference.






9. Types of conflict.






10. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






11. Culture found in the west.






12. Easy to communicate to society because the typical person would find them acceptable.






13. Depends on the receiver; context matters.






14. Rules and reasons for communication - known and easily stated.






15. Intentional movements/gestures with a specific meaning.






16. Time is a resource to be rationed and controlled.






17. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






18. 18 inches- 4 feet: close friends/colleagues.






19. Your communication style is based on these two things.






20. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






21. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






22. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






23. Ethical Rules






24. Most common conflict resolution for blind style communicators.






25. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






26. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






27. Lengths of personal space.






28. People usually believe what they see over what they hear.






29. Rules are stated and known - but not the reasons.






30. Protect people's fundamental or inalienable rights. (the golden rule)






31. Habitual movements/gestures used in times of stress.






32. Touching- 18 inches: private use.






33. Create the greatest good for the greatest amount of people






34. Intentional movements/gestures that add to or clarify verbal meaning.






35. Different behaviors which increase closeness - familiarity - and relationship.






36. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






37. Major models of communication






38. Understanding listening stages






39. 2 types of cultural differences






40. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






41. All intentional and unintentional messages that are not written - spoken - or sounded.






42. Views of time.






43. Taking appropriate action on the message (feedback)






44. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






45. 2nd choice conflict resolution for all types of communicators.






46. The process of internalizing and heeding information.






47. Clarify meanings and sustaining conversation.






48. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






49. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






50. Choosing which stimulus to focus on (intake)