Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 18 inches- 4 feet: close friends/colleagues.






2. Tone of voice






3. Protect people's fundamental or inalienable rights. (the golden rule)






4. 4 styles of communication






5. Rules are stated and known - but not the reasons.






6. Choosing which stimulus to focus on (intake)






7. Culture found in the west.






8. Overcome them and keep them in check.






9. Your communication style is based on these two things.






10. Depends on the sender; words matter.






11. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






12. 2nd choice conflict resolution for all types of communicators.






13. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






14. Time is a tool to be used in building/maintaining relationships.






15. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






16. Ways to maintain effective relationships.






17. Intentional movements/gestures with a specific meaning.






18. Time is a resource to be rationed and controlled.






19. Understanding listening stages






20. Clarify meanings and sustaining conversation.






21. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






22. Easy to communicate to society because the typical person would find them acceptable.






23. The act of receiving information through the ears.






24. Provide fair and equal treatment for all individuals and groups involved.






25. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






26. Actions - gestures - appearance - etc.






27. Non-verbal signals






28. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






29. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






30. Most common conflict resolution for open style communicators.






31. Most common conflict resolution for hidden style communicators.






32. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






33. Intentional or unintentional movements/gestures that control the flow of conversation.






34. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






35. Four barriers that keep us from listening.






36. Lengths of personal space.






37. Intentional movements/gestures that add to or clarify verbal meaning.






38. People usually believe what they see over what they hear.






39. Non-verbal communication is based on what two elements?






40. Touching- 18 inches: private use.






41. Self-control and focus on the message.






42. The process of internalizing and heeding information.






43. Necessity - relativity - rationalization - self-deception - end goal - greed






44. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






45. Types of communication






46. Habitual movements/gestures used in times of stress.






47. Types of conflict.






48. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






49. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






50. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.