Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Understanding listening stages






2. Create the greatest good for the greatest amount of people






3. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






4. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






5. Rules are stated and known - but not the reasons.






6. Increase our understanding and relate to the other sex differently.






7. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






8. Time is a resource to be rationed and controlled.






9. Touching- 18 inches: private use.






10. Clarify meanings and sustaining conversation.






11. Easy to communicate to society because the typical person would find them acceptable.






12. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






13. Self-control and focus on the message.






14. Non-verbal communication is based on what two elements?






15. The act of receiving information through the ears.






16. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






17. Assign meaning to the message (internalize)






18. Intentional movements/gestures with a specific meaning.






19. Culture found in the east.






20. Types of frame of reference.






21. 4 styles of communication






22. Based on ideas - objective. Ideas are separate than the person.






23. Tone of voice






24. Most common conflict resolution for open style communicators.






25. Intentional movements/gestures that add to or clarify verbal meaning.






26. Non-verbal communication






27. Written or spoken word






28. Actions - gestures - appearance - etc.






29. Rules and reasons for communication - known and easily stated.






30. Necessity - relativity - rationalization - self-deception - end goal - greed






31. Decide which parts of the message are worth remembering.






32. 12 feet +: Generally only for "speaker-listener" situations.






33. Types of communication






34. Taking appropriate action on the message (feedback)






35. Universal - cross cultural non-verbal communication.






36. Difference between petroglyphs and pictograms.






37. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






38. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






39. People usually believe what they see over what they hear.






40. Time is a tool to be used in building/maintaining relationships.






41. Trust is weak - members feel awkward and it becomes personal.






42. Most common conflict resolution for blind style communicators.






43. Ethical Rules






44. Overcome them and keep them in check.






45. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






46. Culture found in the west.






47. Your communication style is based on these two things.






48. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






49. Protect people's fundamental or inalienable rights. (the golden rule)






50. Steps in Communication