Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. All intentional and unintentional messages that are not written - spoken - or sounded.






2. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






3. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






4. Written or spoken word






5. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






6. Tone of voice






7. Ways to maintain effective relationships.






8. Movements/gestures that vary between cultures more than eye contact.






9. People usually believe what they see over what they hear.






10. Culture found in the west.






11. Rules and reasons for communication - known and easily stated.






12. Understanding listening stages






13. Most common conflict resolution for blind style communicators.






14. Develop your own opinion about the message (process)






15. Choosing which stimulus to focus on (intake)






16. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






17. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






18. 18 inches- 4 feet: close friends/colleagues.






19. Create the greatest good for the greatest amount of people






20. Ethical Rules






21. Actions - gestures - appearance - etc.






22. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






23. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






24. Most common conflict resolution for closed style communicators.






25. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






26. Decide which parts of the message are worth remembering.






27. Time is a tool to be used in building/maintaining relationships.






28. Difference between petroglyphs and pictograms.






29. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






30. Types of frame of reference.






31. Protect people's fundamental or inalienable rights. (the golden rule)






32. Assign meaning to the message (internalize)






33. Major models of communication






34. Habitual movements/gestures used in times of stress.






35. Views of time.






36. Non-verbal communication is based on what two elements?






37. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






38. Overcome them and keep them in check.






39. Non-verbal signals






40. Clarify meanings and sustaining conversation.






41. Different behaviors which increase closeness - familiarity - and relationship.






42. Depends on the receiver; context matters.






43. Time is a resource to be rationed and controlled.






44. 4 styles of communication






45. Most common conflict resolution for hidden style communicators.






46. Most common conflict resolution for open style communicators.






47. Intentional movements/gestures that add to or clarify verbal meaning.






48. Types of conflict resolution.






49. Intentional or unintentional movements/gestures that control the flow of conversation.






50. Types of communication