Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Non-verbal communication






2. Types of communication






3. Based on ideas - objective. Ideas are separate than the person.






4. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






5. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






6. Depends on the receiver; context matters.






7. Lengths of personal space.






8. Steps in Communication






9. Necessity - relativity - rationalization - self-deception - end goal - greed






10. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






11. Views of time.






12. Clarify meanings and sustaining conversation.






13. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






14. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






15. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






16. Most common conflict resolution for closed style communicators.






17. 2nd choice conflict resolution for all types of communicators.






18. Rules are stated and known - but not the reasons.






19. Non-verbal communication is based on what two elements?






20. 4 styles of communication






21. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






22. Taking appropriate action on the message (feedback)






23. Movements/gestures that vary between cultures more than eye contact.






24. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






25. Trust is weak - members feel awkward and it becomes personal.






26. Most common conflict resolution for open style communicators.






27. Types of frame of reference.






28. Decide which parts of the message are worth remembering.






29. The act of receiving information through the ears.






30. Types of conflict.






31. Illustrations which represent a more abstract idea/concept.






32. Depends on the sender; words matter.






33. Universal - cross cultural non-verbal communication.






34. Develop your own opinion about the message (process)






35. Touching- 18 inches: private use.






36. Protect people's fundamental or inalienable rights. (the golden rule)






37. Different behaviors which increase closeness - familiarity - and relationship.






38. Types of conflict resolution.






39. Actions - gestures - appearance - etc.






40. Rules and reasons for communication - known and easily stated.






41. Create the greatest good for the greatest amount of people






42. Choosing which stimulus to focus on (intake)






43. Intentional or unintentional movements/gestures that control the flow of conversation.






44. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






45. Intentional movements/gestures with a specific meaning.






46. Time is a tool to be used in building/maintaining relationships.






47. Assign meaning to the message (internalize)






48. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






49. Intentional movements/gestures that add to or clarify verbal meaning.






50. Non-verbal signals