Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






2. People usually believe what they see over what they hear.






3. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






4. Ways to maintain effective relationships.






5. 18 inches- 4 feet: close friends/colleagues.






6. Non-verbal communication is based on what two elements?






7. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






8. Culture found in the west.






9. Develop your own opinion about the message (process)






10. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






11. Time is a tool to be used in building/maintaining relationships.






12. Provide fair and equal treatment for all individuals and groups involved.






13. Clarify meanings and sustaining conversation.






14. Easy to communicate to society because the typical person would find them acceptable.






15. Types of conflict resolution.






16. Types of communication






17. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






18. Actions - gestures - appearance - etc.






19. Ethical Rules






20. 4 styles of communication






21. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






22. Lengths of personal space.






23. Written or spoken word






24. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






25. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






26. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






27. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






28. Types of conflict.






29. The process of internalizing and heeding information.






30. Most common conflict resolution for hidden style communicators.






31. The act of receiving information through the ears.






32. Depends on the receiver; context matters.






33. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






34. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






35. Trust is weak - members feel awkward and it becomes personal.






36. Intentional movements/gestures with a specific meaning.






37. Increase our understanding and relate to the other sex differently.






38. Different behaviors which increase closeness - familiarity - and relationship.






39. Rules and reasons for communication - known and easily stated.






40. Views of time.






41. Necessity - relativity - rationalization - self-deception - end goal - greed






42. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






43. Types of frame of reference.






44. Self-control and focus on the message.






45. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






46. Illustrations which represent a more abstract idea/concept.






47. Universal - cross cultural non-verbal communication.






48. Overcome them and keep them in check.






49. Touching- 18 inches: private use.






50. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.