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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Time is a tool to be used in building/maintaining relationships.
Polychromatic View
Compromising
Cave Paintings
Sensing - interpreting - evaluating - responding - remembering.
2. Written or spoken word
Verbal Communication
High Context
Blind Style
Speech
3. Ethical Rules
Utilitarian - moral rights - justice - practical
Emblem - illustrators - regulators - adaptors
70% of all communication
Affective Conflict
4. People usually believe what they see over what they hear.
Utilitarian - moral rights - justice - practical
Low Context
Ambiguous Words
Cognitive Conflict
5. Tone of voice
Vocal Communication
Frame of reference and cultural background
Personal Space
Practical
6. Necessity - relativity - rationalization - self-deception - end goal - greed
Personal Space
Dealing with Semantic Barrier
Unethical traps
Dealing with Gender Barrier
7. Based on ideas - objective. Ideas are separate than the person.
Hearing
Eye contact
Cognitive Conflict
Pictograms
8. Choosing which stimulus to focus on (intake)
Sensing
Blind Style
Hearing
Petroglyphs show pictures and pictograms tell stories.
9. Depends on the sender; words matter.
Active Listening
Technical - formal - informal
Low Context
Physical Enviroment
10. Universal - cross cultural non-verbal communication.
Cave Paintings
Collaborating
Facial expressions
Practical
11. Actions - gestures - appearance - etc.
Vocal Communication
Collectivist
Visual Communication
Accommodating
12. Intentional movements/gestures that add to or clarify verbal meaning.
Competing
Illustrators
Unethical traps
Writing
13. Four barriers that keep us from listening.
Emblem
Physical - Personal - Semantic - Gender
Utilitarian - moral rights - justice - practical
Writing
14. Types of conflict.
Affective Conflict
Cognitive and Affective
Cave Paintings
Emblem
15. Assign meaning to the message (internalize)
Collectivist
Interpreting
Writing
Social Distance
16. Most common conflict resolution for open style communicators.
Collaborating
Intimate Space
Vocal Communication
Dealing with Physical barriers
17. Ways to maintain effective relationships.
Expectations - teamwork - trust
Public Distance
Petroglyphs show pictures and pictograms tell stories.
Sensing - interpreting - evaluating - responding - remembering.
18. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Hidden Style
Telecommunication
Ideograms
Emblem - illustrators - regulators - adaptors
19. Most common conflict resolution for closed style communicators.
Individualistic vs. collectivist - low context vs. high contex
Avoiding
Collectivist
Hidden Style
20. Increase our understanding and relate to the other sex differently.
Informal
Communication Ethics
Evaluating
Dealing with Gender Barrier
21. Intentional movements/gestures with a specific meaning.
Avoiding
Emblem
Active Listening
Writing
22. Views of time.
Low Context
Competing
Personal Space
Monochromatic and Polychromatic
23. Clarify meanings and sustaining conversation.
Dealing with Semantic Barrier
Accommodating
Communication Ethics
Telecommunication
24. Steps in Communication
Stimulus - motivation - encoding - code - decoding - feedback
Vocal Communication
Low Context
Moral Rights
25. 2 types of cultural differences
Affective Conflict
Communication Ethics
Individualistic vs. collectivist - low context vs. high contex
Visual Communication
26. Non-verbal communication is based on what two elements?
Frame of reference and cultural background
Visual Communication
High Context
Telecommunication
27. Illustrations which represent a more abstract idea/concept.
Emblem - illustrators - regulators - adaptors
Listening
Utilitarian - moral rights - justice - practical
Ideograms
28. Non-verbal signals
Regulators
Emblem - illustrators - regulators - adaptors
Hand gestures - posture - clothing - time - etc.
Dealing with Semantic Barrier
29. 12 feet +: Generally only for "speaker-listener" situations.
Communication
Sensing - interpreting - evaluating - responding - remembering.
Public Distance
Cave Paintings
30. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Hearing
Responding
Accommodating
Telecommunication
31. Most common conflict resolution for blind style communicators.
Technical - formal - informal
Communication
Individualistic
Competing
32. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Listening
Immediacy Behaviors
Monochromatic and Polychromatic
Speech
33. Rules and reasons for communication - known and easily stated.
Technical
70% of all communication
Personal Space
Speech
34. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Blind Style
Closed - blind - hidden - open
Dealing with Semantic Barrier
Communication Style
35. Habitual movements/gestures used in times of stress.
Petroglyphs
Illustrators
Dealing with Personal barriers
Adaptors
36. Major models of communication
Frame of reference and cultural background
Sensing - interpreting - evaluating - responding - remembering.
Closed - blind - hidden - open
Traditional - human relations - human resources - systems/contingency - transformational
37. Movements/gestures that vary between cultures more than eye contact.
Emblem - illustrators - regulators - adaptors
Cave Paintings
Avoiding - accommodating - compromising - competing - collaborating.
High Context
38. Self-control and focus on the message.
Communication Ethics
Dealing with Physical barriers
Responding
Collectivist
39. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Physical Enviroment
Regulators
Pictograms
Intimate - personal - social - public
40. Most common conflict resolution for hidden style communicators.
Collaborating
Blind Style
Accommodating
70% of all communication
41. All intentional and unintentional messages that are not written - spoken - or sounded.
Frame of reference and cultural background
Writing
Non-verbal communication
Utilitarian
42. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Polychromatic View
Writing
Traditional - human relations - human resources - systems/contingency - transformational
Hearing
43. Culture found in the west.
verbal - vocal - visual
Dealing with Gender Barrier
Individualistic
Closed Style
44. Culture found in the east.
Active Listening
Formal
Collectivist
Closed Style
45. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Affective Conflict
Telecommunication
Active Listening
Blind Style
46. Provide fair and equal treatment for all individuals and groups involved.
Justice
Personal Space
High Context
Dealing with Gender Barrier
47. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Collectivist
Dealing with Physical barriers
High Context
Communication Ethics
48. Create the greatest good for the greatest amount of people
Utilitarian
Blind Style
Listening
Traditional - human relations - human resources - systems/contingency - transformational
49. Your communication style is based on these two things.
Feedback and disclosure
Technical - formal - informal
Utilitarian
Low Context
50. 2nd choice conflict resolution for all types of communicators.
Cognitive and Affective
70% of all communication
Compromising
Technical - formal - informal