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Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Most common conflict resolution for blind style communicators.
Dealing with Personal barriers
Competing
Speech
Evaluating
2. Understanding listening stages
Sensing - interpreting - evaluating - responding - remembering.
Responding
Physical Enviroment
Polychromatic View
3. 2 types of cultural differences
Individualistic vs. collectivist - low context vs. high contex
Communication Ethics
Adaptors
Avoiding - accommodating - compromising - competing - collaborating.
4. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Visual Communication
Active Listening
Physical - Personal - Semantic - Gender
Open Style
5. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Dealing with Physical barriers
Intimate - personal - social - public
Vocal Communication
Cave Paintings
6. Trust is weak - members feel awkward and it becomes personal.
Personal Space
Petroglyphs
Affective Conflict
Dealing with Personal barriers
7. Intentional movements/gestures with a specific meaning.
Cave Paintings
Monochromatic and Polychromatic
Formal
Emblem
8. The act of receiving information through the ears.
Facial expressions
Listening
Remembering
Hearing
9. The process of internalizing and heeding information.
Listening
Vocal Communication
Individualistic vs. collectivist - low context vs. high contex
Speech
10. Increase our understanding and relate to the other sex differently.
Monochromatic and Polychromatic
Intimate - personal - social - public
Dealing with Gender Barrier
Emblem - illustrators - regulators - adaptors
11. Non-verbal signals
Collectivist
Dealing with Semantic Barrier
Moral Rights
Hand gestures - posture - clothing - time - etc.
12. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Technical
Stimulus - motivation - encoding - code - decoding - feedback
verbal - vocal - visual
Social Distance
13. Based on ideas - objective. Ideas are separate than the person.
Expectations - teamwork - trust
Cognitive Conflict
Ideograms
Formal
14. Clarify meanings and sustaining conversation.
Hand gestures - posture - clothing - time - etc.
Avoiding
Dealing with Semantic Barrier
Feedback and disclosure
15. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Collectivist
Speech
Open Style
Telecommunication
16. Necessity - relativity - rationalization - self-deception - end goal - greed
Unethical traps
Public Distance
Dealing with Physical barriers
Traditional - human relations - human resources - systems/contingency - transformational
17. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Intimate Space
Unethical traps
Justice
Writing
18. Types of conflict.
Vocal Communication
Practical
Cognitive and Affective
Closed Style
19. Four barriers that keep us from listening.
Physical - Personal - Semantic - Gender
Practical
Technical
Regulators
20. 2nd choice conflict resolution for all types of communicators.
Avoiding - accommodating - compromising - competing - collaborating.
Listening
Pictograms
Compromising
21. People usually believe what they see over what they hear.
Low Context
Ambiguous Words
Regulators
Compromising
22. Different behaviors which increase closeness - familiarity - and relationship.
Immediacy Behaviors
Cave Paintings
Physical Enviroment
Remembering
23. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Responding
Telecommunication
Formal
Dealing with Physical barriers
24. 18 inches- 4 feet: close friends/colleagues.
Public Distance
Immediacy Behaviors
Personal Space
Individualistic vs. collectivist - low context vs. high contex
25. Protect people's fundamental or inalienable rights. (the golden rule)
Regulators
Adaptors
Moral Rights
Open Style
26. Your communication style is based on these two things.
Hand gestures - posture - clothing - time - etc.
Feedback and disclosure
Dealing with Semantic Barrier
Petroglyphs show pictures and pictograms tell stories.
27. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Active Listening
Personal Space
Unethical traps
Communication
28. Types of frame of reference.
Technical - formal - informal
Visual Communication
verbal - vocal - visual
Monochromatic View
29. Rules and reasons for communication - known and easily stated.
Frame of reference and cultural background
Remembering
Physical - Personal - Semantic - Gender
Technical
30. Types of communication
Telecommunication
verbal - vocal - visual
Low Context
Technical - formal - informal
31. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Communication
Compromising
Petroglyphs
Utilitarian
32. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Monochromatic View
Adaptors
Visual Communication
Communication Ethics
33. Time is a tool to be used in building/maintaining relationships.
Polychromatic View
Writing
Verbal Communication
Avoiding
34. Most common conflict resolution for open style communicators.
Active Listening
Social Distance
Moral Rights
Collaborating
35. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Closed Style
Informal
Verbal Communication
Formal
36. Provide fair and equal treatment for all individuals and groups involved.
Traditional - human relations - human resources - systems/contingency - transformational
Social Distance
Collectivist
Justice
37. Time is a resource to be rationed and controlled.
Hand gestures - posture - clothing - time - etc.
Polychromatic View
Cognitive Conflict
Monochromatic View
38. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Technical
70% of all communication
Cognitive and Affective
Eye contact
39. Easy to communicate to society because the typical person would find them acceptable.
Evaluating
Practical
Petroglyphs show pictures and pictograms tell stories.
Emblem - illustrators - regulators - adaptors
40. Non-verbal communication is based on what two elements?
Frame of reference and cultural background
Petroglyphs show pictures and pictograms tell stories.
Non-verbal communication
Expectations - teamwork - trust
41. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Pictograms
Hand gestures - posture - clothing - time - etc.
Emblem - illustrators - regulators - adaptors
Justice
42. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Affective Conflict
Collectivist
Feedback and disclosure
Blind Style
43. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Remembering
Individualistic vs. collectivist - low context vs. high contex
Hidden Style
Practical
44. Culture found in the west.
Individualistic
Non-verbal communication
Accommodating
Interpreting
45. Tone of voice
Dealing with Physical barriers
Practical
Informal
Vocal Communication
46. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Collectivist
Physical Enviroment
Utilitarian - moral rights - justice - practical
Illustrators
47. Intentional movements/gestures that add to or clarify verbal meaning.
Sensing
Moral Rights
Illustrators
Intimate - personal - social - public
48. Steps in Communication
Stimulus - motivation - encoding - code - decoding - feedback
Social Distance
Petroglyphs show pictures and pictograms tell stories.
Physical - Personal - Semantic - Gender
49. Written or spoken word
Informal
Verbal Communication
Moral Rights
Sensing
50. Views of time.
Social Distance
Pictograms
Monochromatic and Polychromatic
Expectations - teamwork - trust