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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Telecommunication
Affective Conflict
70% of all communication
Traditional - human relations - human resources - systems/contingency - transformational
2. Tone of voice
Illustrators
Vocal Communication
Monochromatic and Polychromatic
Dealing with Physical barriers
3. Four barriers that keep us from listening.
Individualistic
Physical - Personal - Semantic - Gender
Visual Communication
Petroglyphs show pictures and pictograms tell stories.
4. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Remembering
Intimate Space
Communication
Physical Enviroment
5. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Physical Enviroment
Closed - blind - hidden - open
Cave Paintings
Eye contact
6. Types of conflict.
Low Context
Open Style
Closed - blind - hidden - open
Cognitive and Affective
7. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Immediacy Behaviors
Active Listening
Intimate - personal - social - public
Open Style
8. Touching- 18 inches: private use.
Traditional - human relations - human resources - systems/contingency - transformational
Vocal Communication
Intimate Space
Closed Style
9. Depends on the receiver; context matters.
Technical
Personal Space
High Context
Petroglyphs show pictures and pictograms tell stories.
10. Types of communication
Moral Rights
Cave Paintings
Closed Style
verbal - vocal - visual
11. Major models of communication
Traditional - human relations - human resources - systems/contingency - transformational
Justice
Listening
Utilitarian - moral rights - justice - practical
12. 2nd choice conflict resolution for all types of communicators.
Individualistic vs. collectivist - low context vs. high contex
Compromising
Blind Style
Verbal Communication
13. Rules are stated and known - but not the reasons.
verbal - vocal - visual
Compromising
Formal
Visual Communication
14. Develop your own opinion about the message (process)
Avoiding
Evaluating
Sensing
Visual Communication
15. 2 types of cultural differences
Collaborating
Pictograms
Closed Style
Individualistic vs. collectivist - low context vs. high contex
16. Lengths of personal space.
Remembering
Intimate - personal - social - public
Collectivist
Formal
17. Assign meaning to the message (internalize)
Interpreting
Expectations - teamwork - trust
Communication Style
Blind Style
18. Most common conflict resolution for closed style communicators.
Moral Rights
Ideograms
Avoiding
Social Distance
19. Increase our understanding and relate to the other sex differently.
Dealing with Gender Barrier
Low Context
Collaborating
Active Listening
20. Easy to communicate to society because the typical person would find them acceptable.
Communication Style
Facial expressions
Responding
Practical
21. Steps in Communication
Communication
Polychromatic View
Stimulus - motivation - encoding - code - decoding - feedback
70% of all communication
22. Culture found in the west.
Individualistic
Telecommunication
Frame of reference and cultural background
verbal - vocal - visual
23. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Pictograms
Speech
Remembering
verbal - vocal - visual
24. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Writing
Dealing with Physical barriers
Personal Space
Low Context
25. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Expectations - teamwork - trust
Closed Style
Utilitarian - moral rights - justice - practical
Speech
26. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Emblem
Practical
Active Listening
70% of all communication
27. Taking appropriate action on the message (feedback)
Moral Rights
Compromising
Hearing
Responding
28. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Closed - blind - hidden - open
Closed Style
Communication Ethics
Active Listening
29. Intentional movements/gestures that add to or clarify verbal meaning.
Intimate - personal - social - public
Monochromatic View
Adaptors
Illustrators
30. Clarify meanings and sustaining conversation.
Dealing with Semantic Barrier
Polychromatic View
Active Listening
Petroglyphs show pictures and pictograms tell stories.
31. Time is a tool to be used in building/maintaining relationships.
Blind Style
Regulators
Polychromatic View
Adaptors
32. Create the greatest good for the greatest amount of people
Communication Ethics
Utilitarian
Interpreting
Low Context
33. Your communication style is based on these two things.
Listening
Feedback and disclosure
Dealing with Personal barriers
Pictograms
34. People usually believe what they see over what they hear.
Cave Paintings
Dealing with Gender Barrier
Open Style
Ambiguous Words
35. Necessity - relativity - rationalization - self-deception - end goal - greed
Compromising
Cave Paintings
Unethical traps
Facial expressions
36. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Individualistic
Eye contact
Physical - Personal - Semantic - Gender
Cognitive Conflict
37. Actions - gestures - appearance - etc.
Dealing with Physical barriers
Visual Communication
Affective Conflict
Social Distance
38. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Blind Style
Utilitarian
Individualistic vs. collectivist - low context vs. high contex
Non-verbal communication
39. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Interpreting
Eye contact
Adaptors
Informal
40. Ways to maintain effective relationships.
Expectations - teamwork - trust
Informal
Listening
Dealing with Personal barriers
41. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Frame of reference and cultural background
Low Context
70% of all communication
Petroglyphs
42. The process of internalizing and heeding information.
Sensing - interpreting - evaluating - responding - remembering.
Adaptors
Listening
Low Context
43. Rules and reasons for communication - known and easily stated.
Active Listening
Cave Paintings
Physical Enviroment
Technical
44. All intentional and unintentional messages that are not written - spoken - or sounded.
Non-verbal communication
Physical - Personal - Semantic - Gender
Technical
Dealing with Physical barriers
45. Trust is weak - members feel awkward and it becomes personal.
Affective Conflict
Hand gestures - posture - clothing - time - etc.
Cave Paintings
Ideograms
46. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Closed - blind - hidden - open
Social Distance
Petroglyphs
Avoiding - accommodating - compromising - competing - collaborating.
47. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Immediacy Behaviors
Regulators
Closed Style
Emblem - illustrators - regulators - adaptors
48. Self-control and focus on the message.
Listening
Hand gestures - posture - clothing - time - etc.
Emblem
Dealing with Physical barriers
49. Movements/gestures that vary between cultures more than eye contact.
Illustrators
Cave Paintings
Ideograms
Emblem - illustrators - regulators - adaptors
50. Intentional movements/gestures with a specific meaning.
Emblem
Communication Ethics
Cognitive Conflict
Cognitive and Affective