Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Time is a tool to be used in building/maintaining relationships.






2. Movements/gestures that vary between cultures more than eye contact.






3. Habitual movements/gestures used in times of stress.






4. Non-verbal signals






5. Provide fair and equal treatment for all individuals and groups involved.






6. Intentional or unintentional movements/gestures that control the flow of conversation.






7. Intentional movements/gestures that add to or clarify verbal meaning.






8. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






9. Culture found in the west.






10. Choosing which stimulus to focus on (intake)






11. Different behaviors which increase closeness - familiarity - and relationship.






12. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






13. Necessity - relativity - rationalization - self-deception - end goal - greed






14. Steps in Communication






15. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






16. Ways to maintain effective relationships.






17. Develop your own opinion about the message (process)






18. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






19. Most common conflict resolution for hidden style communicators.






20. 18 inches- 4 feet: close friends/colleagues.






21. Types of conflict resolution.






22. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






23. Taking appropriate action on the message (feedback)






24. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






25. Major models of communication






26. The process of internalizing and heeding information.






27. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






28. Based on ideas - objective. Ideas are separate than the person.






29. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






30. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






31. Depends on the receiver; context matters.






32. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






33. 12 feet +: Generally only for "speaker-listener" situations.






34. Actions - gestures - appearance - etc.






35. Intentional movements/gestures with a specific meaning.






36. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






37. Clarify meanings and sustaining conversation.






38. Trust is weak - members feel awkward and it becomes personal.






39. Create the greatest good for the greatest amount of people






40. Protect people's fundamental or inalienable rights. (the golden rule)






41. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






42. 2 types of cultural differences






43. Non-verbal communication is based on what two elements?






44. Illustrations which represent a more abstract idea/concept.






45. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






46. Tone of voice






47. Self-control and focus on the message.






48. Universal - cross cultural non-verbal communication.






49. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






50. Non-verbal communication