Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Increase our understanding and relate to the other sex differently.






2. Intentional movements/gestures that add to or clarify verbal meaning.






3. Culture found in the east.






4. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






5. Types of conflict resolution.






6. Touching- 18 inches: private use.






7. Assign meaning to the message (internalize)






8. Based on ideas - objective. Ideas are separate than the person.






9. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






10. Intentional movements/gestures with a specific meaning.






11. Steps in Communication






12. Ethical Rules






13. Views of time.






14. Types of frame of reference.






15. Four barriers that keep us from listening.






16. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






17. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






18. Most common conflict resolution for open style communicators.






19. Written or spoken word






20. Clarify meanings and sustaining conversation.






21. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






22. Understanding listening stages






23. Rules and reasons for communication - known and easily stated.






24. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






25. Necessity - relativity - rationalization - self-deception - end goal - greed






26. The act of receiving information through the ears.






27. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






28. Illustrations which represent a more abstract idea/concept.






29. Tone of voice






30. Taking appropriate action on the message (feedback)






31. Non-verbal communication






32. Types of conflict.






33. Time is a tool to be used in building/maintaining relationships.






34. Types of communication






35. Major models of communication






36. Overcome them and keep them in check.






37. 4 styles of communication






38. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






39. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






40. All intentional and unintentional messages that are not written - spoken - or sounded.






41. Provide fair and equal treatment for all individuals and groups involved.






42. Trust is weak - members feel awkward and it becomes personal.






43. Most common conflict resolution for hidden style communicators.






44. Decide which parts of the message are worth remembering.






45. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






46. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






47. Ways to maintain effective relationships.






48. Habitual movements/gestures used in times of stress.






49. Lengths of personal space.






50. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.