Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 18 inches- 4 feet: close friends/colleagues.






2. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






3. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






4. Understanding listening stages






5. Views of time.






6. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






7. Culture found in the west.






8. Intentional or unintentional movements/gestures that control the flow of conversation.






9. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






10. Protect people's fundamental or inalienable rights. (the golden rule)






11. Develop your own opinion about the message (process)






12. Based on ideas - objective. Ideas are separate than the person.






13. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






14. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






15. Most common conflict resolution for hidden style communicators.






16. Ethical Rules






17. Time is a resource to be rationed and controlled.






18. Depends on the receiver; context matters.






19. Most common conflict resolution for open style communicators.






20. Four barriers that keep us from listening.






21. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






22. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






23. Depends on the sender; words matter.






24. Universal - cross cultural non-verbal communication.






25. Types of frame of reference.






26. Trust is weak - members feel awkward and it becomes personal.






27. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






28. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






29. Major models of communication






30. Different behaviors which increase closeness - familiarity - and relationship.






31. Culture found in the east.






32. Tone of voice






33. Intentional movements/gestures that add to or clarify verbal meaning.






34. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






35. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






36. 2 types of cultural differences






37. Steps in Communication






38. Habitual movements/gestures used in times of stress.






39. Non-verbal signals






40. Provide fair and equal treatment for all individuals and groups involved.






41. Choosing which stimulus to focus on (intake)






42. 2nd choice conflict resolution for all types of communicators.






43. Clarify meanings and sustaining conversation.






44. Decide which parts of the message are worth remembering.






45. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






46. Ways to maintain effective relationships.






47. Lengths of personal space.






48. Easy to communicate to society because the typical person would find them acceptable.






49. Non-verbal communication






50. Time is a tool to be used in building/maintaining relationships.