Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






2. Difference between petroglyphs and pictograms.






3. Written or spoken word






4. Views of time.






5. Tone of voice






6. Depends on the receiver; context matters.






7. Easy to communicate to society because the typical person would find them acceptable.






8. Decide which parts of the message are worth remembering.






9. Lengths of personal space.






10. Ways to maintain effective relationships.






11. Four barriers that keep us from listening.






12. Clarify meanings and sustaining conversation.






13. Culture found in the east.






14. Non-verbal communication






15. Assign meaning to the message (internalize)






16. Actions - gestures - appearance - etc.






17. Necessity - relativity - rationalization - self-deception - end goal - greed






18. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






19. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






20. Your communication style is based on these two things.






21. Time is a resource to be rationed and controlled.






22. Steps in Communication






23. Trust is weak - members feel awkward and it becomes personal.






24. Overcome them and keep them in check.






25. Non-verbal signals






26. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






27. Rules and reasons for communication - known and easily stated.






28. Depends on the sender; words matter.






29. Protect people's fundamental or inalienable rights. (the golden rule)






30. 4 styles of communication






31. Types of conflict resolution.






32. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






33. 2nd choice conflict resolution for all types of communicators.






34. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






35. Provide fair and equal treatment for all individuals and groups involved.






36. Choosing which stimulus to focus on (intake)






37. Intentional movements/gestures that add to or clarify verbal meaning.






38. Most common conflict resolution for open style communicators.






39. Habitual movements/gestures used in times of stress.






40. Illustrations which represent a more abstract idea/concept.






41. Intentional movements/gestures with a specific meaning.






42. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






43. Types of frame of reference.






44. Different behaviors which increase closeness - familiarity - and relationship.






45. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






46. 2 types of cultural differences






47. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






48. Types of communication






49. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






50. All intentional and unintentional messages that are not written - spoken - or sounded.