Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Actions - gestures - appearance - etc.






2. Based on ideas - objective. Ideas are separate than the person.






3. Culture found in the east.






4. Time is a resource to be rationed and controlled.






5. 2nd choice conflict resolution for all types of communicators.






6. Assign meaning to the message (internalize)






7. Provide fair and equal treatment for all individuals and groups involved.






8. Intentional or unintentional movements/gestures that control the flow of conversation.






9. Rules are stated and known - but not the reasons.






10. Ethical Rules






11. 2 types of cultural differences






12. People usually believe what they see over what they hear.






13. Depends on the sender; words matter.






14. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






15. Most common conflict resolution for hidden style communicators.






16. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






17. 18 inches- 4 feet: close friends/colleagues.






18. Types of conflict.






19. Easy to communicate to society because the typical person would find them acceptable.






20. Taking appropriate action on the message (feedback)






21. 12 feet +: Generally only for "speaker-listener" situations.






22. Your communication style is based on these two things.






23. Non-verbal communication






24. The act of receiving information through the ears.






25. Touching- 18 inches: private use.






26. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






27. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






28. Non-verbal communication is based on what two elements?






29. Create the greatest good for the greatest amount of people






30. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






31. Rules and reasons for communication - known and easily stated.






32. Major models of communication






33. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






34. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






35. Time is a tool to be used in building/maintaining relationships.






36. Decide which parts of the message are worth remembering.






37. Different behaviors which increase closeness - familiarity - and relationship.






38. Protect people's fundamental or inalienable rights. (the golden rule)






39. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






40. Written or spoken word






41. Four barriers that keep us from listening.






42. Most common conflict resolution for open style communicators.






43. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






44. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






45. All intentional and unintentional messages that are not written - spoken - or sounded.






46. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






47. Trust is weak - members feel awkward and it becomes personal.






48. Intentional movements/gestures that add to or clarify verbal meaning.






49. Views of time.






50. Depends on the receiver; context matters.