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Business And Professional Speaking
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Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
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study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Taking appropriate action on the message (feedback)
Dealing with Gender Barrier
Utilitarian
Responding
Hand gestures - posture - clothing - time - etc.
2. The act of receiving information through the ears.
Monochromatic View
Informal
Dealing with Personal barriers
Hearing
3. Steps in Communication
Speech
Stimulus - motivation - encoding - code - decoding - feedback
Regulators
High Context
4. Time is a tool to be used in building/maintaining relationships.
Polychromatic View
Visual Communication
Collaborating
Blind Style
5. 4 styles of communication
Moral Rights
Closed - blind - hidden - open
Interpreting
Polychromatic View
6. Culture found in the east.
Ambiguous Words
Pictograms
Public Distance
Collectivist
7. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Interpreting
Ambiguous Words
Petroglyphs
Affective Conflict
8. Non-verbal communication
70% of all communication
Individualistic vs. collectivist - low context vs. high contex
Telecommunication
Vocal Communication
9. Choosing which stimulus to focus on (intake)
Visual Communication
Hand gestures - posture - clothing - time - etc.
Sensing
Petroglyphs show pictures and pictograms tell stories.
10. Most common conflict resolution for blind style communicators.
Competing
Open Style
Technical - formal - informal
Verbal Communication
11. Universal - cross cultural non-verbal communication.
Facial expressions
Traditional - human relations - human resources - systems/contingency - transformational
Emblem - illustrators - regulators - adaptors
Frame of reference and cultural background
12. People usually believe what they see over what they hear.
Dealing with Gender Barrier
Compromising
Regulators
Ambiguous Words
13. Habitual movements/gestures used in times of stress.
Emblem - illustrators - regulators - adaptors
Frame of reference and cultural background
Adaptors
Moral Rights
14. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Moral Rights
Formal
Interpreting
Communication Style
15. 18 inches- 4 feet: close friends/colleagues.
Sensing - interpreting - evaluating - responding - remembering.
High Context
Cognitive Conflict
Personal Space
16. Actions - gestures - appearance - etc.
Formal
Sensing - interpreting - evaluating - responding - remembering.
Visual Communication
Competing
17. Easy to communicate to society because the typical person would find them acceptable.
Practical
Monochromatic and Polychromatic
Collectivist
Sensing - interpreting - evaluating - responding - remembering.
18. 2nd choice conflict resolution for all types of communicators.
Dealing with Semantic Barrier
Hearing
Low Context
Compromising
19. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Hand gestures - posture - clothing - time - etc.
Telecommunication
Communication
Remembering
20. Trust is weak - members feel awkward and it becomes personal.
Active Listening
Listening
Affective Conflict
Monochromatic and Polychromatic
21. Difference between petroglyphs and pictograms.
Petroglyphs show pictures and pictograms tell stories.
Personal Space
Writing
Open Style
22. Types of frame of reference.
Technical - formal - informal
Hidden Style
Non-verbal communication
Ambiguous Words
23. Rules and reasons for communication - known and easily stated.
Low Context
Technical
Justice
Petroglyphs
24. Views of time.
Monochromatic and Polychromatic
Utilitarian - moral rights - justice - practical
Sensing - interpreting - evaluating - responding - remembering.
Adaptors
25. Ethical Rules
Utilitarian - moral rights - justice - practical
Dealing with Semantic Barrier
Interpreting
Eye contact
26. Necessity - relativity - rationalization - self-deception - end goal - greed
Facial expressions
Unethical traps
Monochromatic View
verbal - vocal - visual
27. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Monochromatic View
Petroglyphs
Dealing with Personal barriers
Hidden Style
28. Tone of voice
Petroglyphs
Speech
Vocal Communication
Communication Ethics
29. Most common conflict resolution for closed style communicators.
Monochromatic View
Speech
Writing
Avoiding
30. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Regulators
Adaptors
Informal
Open Style
31. All intentional and unintentional messages that are not written - spoken - or sounded.
Informal
Ideograms
Non-verbal communication
Unethical traps
32. Touching- 18 inches: private use.
Low Context
Closed - blind - hidden - open
Intimate Space
Emblem
33. Depends on the receiver; context matters.
Monochromatic and Polychromatic
High Context
70% of all communication
Emblem - illustrators - regulators - adaptors
34. Types of conflict resolution.
Dealing with Personal barriers
Avoiding - accommodating - compromising - competing - collaborating.
Traditional - human relations - human resources - systems/contingency - transformational
Accommodating
35. 2 types of cultural differences
Non-verbal communication
Low Context
Vocal Communication
Individualistic vs. collectivist - low context vs. high contex
36. Develop your own opinion about the message (process)
Evaluating
Emblem - illustrators - regulators - adaptors
Vocal Communication
Public Distance
37. Self-control and focus on the message.
Dealing with Physical barriers
Adaptors
Intimate - personal - social - public
Formal
38. Ways to maintain effective relationships.
Expectations - teamwork - trust
Emblem
Affective Conflict
Dealing with Personal barriers
39. Overcome them and keep them in check.
Intimate Space
Remembering
Social Distance
Dealing with Personal barriers
40. Culture found in the west.
Polychromatic View
Dealing with Physical barriers
Individualistic
Ambiguous Words
41. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Pictograms
Adaptors
Interpreting
Emblem
42. Your communication style is based on these two things.
Cognitive and Affective
Competing
Telecommunication
Feedback and disclosure
43. Increase our understanding and relate to the other sex differently.
Eye contact
Dealing with Gender Barrier
Avoiding
Polychromatic View
44. The process of internalizing and heeding information.
Closed Style
Listening
Hearing
Vocal Communication
45. Written or spoken word
Verbal Communication
verbal - vocal - visual
Remembering
Emblem - illustrators - regulators - adaptors
46. Intentional or unintentional movements/gestures that control the flow of conversation.
Speech
Regulators
Communication
Collaborating
47. Provide fair and equal treatment for all individuals and groups involved.
Adaptors
Dealing with Personal barriers
Closed - blind - hidden - open
Justice
48. Different behaviors which increase closeness - familiarity - and relationship.
Adaptors
Immediacy Behaviors
Technical - formal - informal
Speech
49. Understanding listening stages
Ambiguous Words
Verbal Communication
Sensing - interpreting - evaluating - responding - remembering.
Intimate Space
50. Types of conflict.
Hidden Style
Cognitive and Affective
Adaptors
Hearing
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