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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Unethical traps
Writing
Regulators
Cave Paintings
2. Taking appropriate action on the message (feedback)
Responding
Monochromatic and Polychromatic
Collectivist
Communication Style
3. Self-control and focus on the message.
Individualistic
Expectations - teamwork - trust
Informal
Dealing with Physical barriers
4. Habitual movements/gestures used in times of stress.
Hearing
Dealing with Physical barriers
Physical Enviroment
Adaptors
5. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Compromising
Communication Ethics
Immediacy Behaviors
Cave Paintings
6. Illustrations which represent a more abstract idea/concept.
Dealing with Semantic Barrier
Ideograms
Petroglyphs
Expectations - teamwork - trust
7. Non-verbal communication is based on what two elements?
Social Distance
Cognitive and Affective
Frame of reference and cultural background
Informal
8. 2nd choice conflict resolution for all types of communicators.
Illustrators
Monochromatic and Polychromatic
Stimulus - motivation - encoding - code - decoding - feedback
Compromising
9. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Unethical traps
High Context
Cave Paintings
Hidden Style
10. Culture found in the west.
Dealing with Gender Barrier
Stimulus - motivation - encoding - code - decoding - feedback
Individualistic
Dealing with Personal barriers
11. Ethical Rules
Non-verbal communication
Informal
Utilitarian - moral rights - justice - practical
Facial expressions
12. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Cognitive and Affective
Unethical traps
Low Context
Speech
13. Decide which parts of the message are worth remembering.
Remembering
Cave Paintings
Pictograms
Telecommunication
14. Based on ideas - objective. Ideas are separate than the person.
Emblem - illustrators - regulators - adaptors
Intimate - personal - social - public
Cognitive Conflict
Physical - Personal - Semantic - Gender
15. Most common conflict resolution for hidden style communicators.
Technical
Technical - formal - informal
Accommodating
High Context
16. Types of communication
Ideograms
Sensing - interpreting - evaluating - responding - remembering.
Hearing
verbal - vocal - visual
17. Ways to maintain effective relationships.
Responding
Ambiguous Words
Expectations - teamwork - trust
Avoiding
18. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Emblem - illustrators - regulators - adaptors
Responding
Immediacy Behaviors
Active Listening
19. Universal - cross cultural non-verbal communication.
Facial expressions
Frame of reference and cultural background
Affective Conflict
Traditional - human relations - human resources - systems/contingency - transformational
20. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Closed Style
Non-verbal communication
Sensing
Visual Communication
21. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Eye contact
Sensing - interpreting - evaluating - responding - remembering.
Emblem - illustrators - regulators - adaptors
Active Listening
22. Touching- 18 inches: private use.
Illustrators
Intimate Space
Feedback and disclosure
Avoiding
23. Necessity - relativity - rationalization - self-deception - end goal - greed
Responding
Unethical traps
Collectivist
Petroglyphs show pictures and pictograms tell stories.
24. Protect people's fundamental or inalienable rights. (the golden rule)
Moral Rights
Visual Communication
Remembering
Public Distance
25. Intentional movements/gestures with a specific meaning.
Emblem
Utilitarian
Expectations - teamwork - trust
Petroglyphs show pictures and pictograms tell stories.
26. 2 types of cultural differences
Public Distance
Closed Style
Individualistic vs. collectivist - low context vs. high contex
Unethical traps
27. Understanding listening stages
Verbal Communication
Telecommunication
Sensing - interpreting - evaluating - responding - remembering.
Hidden Style
28. Overcome them and keep them in check.
High Context
Responding
Technical
Dealing with Personal barriers
29. Clarify meanings and sustaining conversation.
Dealing with Semantic Barrier
Dealing with Gender Barrier
Illustrators
Feedback and disclosure
30. Most common conflict resolution for closed style communicators.
Technical
Closed Style
Avoiding
Eye contact
31. Non-verbal signals
Technical - formal - informal
Hand gestures - posture - clothing - time - etc.
Avoiding - accommodating - compromising - competing - collaborating.
Telecommunication
32. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Cognitive and Affective
Vocal Communication
Justice
Informal
33. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Telecommunication
Emblem
Intimate - personal - social - public
Ambiguous Words
34. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Listening
Non-verbal communication
Physical Enviroment
Facial expressions
35. Develop your own opinion about the message (process)
Petroglyphs
Evaluating
Stimulus - motivation - encoding - code - decoding - feedback
Public Distance
36. Types of conflict.
Cognitive and Affective
Regulators
Technical - formal - informal
Traditional - human relations - human resources - systems/contingency - transformational
37. Views of time.
Monochromatic View
Emblem - illustrators - regulators - adaptors
Monochromatic and Polychromatic
Moral Rights
38. The process of internalizing and heeding information.
Stimulus - motivation - encoding - code - decoding - feedback
Listening
Hand gestures - posture - clothing - time - etc.
Closed Style
39. 12 feet +: Generally only for "speaker-listener" situations.
Regulators
Hearing
Communication Style
Public Distance
40. Time is a tool to be used in building/maintaining relationships.
Emblem - illustrators - regulators - adaptors
Polychromatic View
Moral Rights
Visual Communication
41. Lengths of personal space.
Adaptors
Ideograms
Intimate - personal - social - public
Monochromatic and Polychromatic
42. Your communication style is based on these two things.
Individualistic vs. collectivist - low context vs. high contex
Moral Rights
Facial expressions
Feedback and disclosure
43. Rules and reasons for communication - known and easily stated.
Hidden Style
Vocal Communication
Affective Conflict
Technical
44. Written or spoken word
Verbal Communication
Emblem - illustrators - regulators - adaptors
Utilitarian - moral rights - justice - practical
Vocal Communication
45. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Moral Rights
Listening
Petroglyphs
Collectivist
46. Create the greatest good for the greatest amount of people
Cognitive and Affective
Utilitarian
Immediacy Behaviors
Blind Style
47. 4 styles of communication
Closed - blind - hidden - open
Physical - Personal - Semantic - Gender
Informal
Blind Style
48. Most common conflict resolution for open style communicators.
Responding
Collaborating
Listening
Closed Style
49. Intentional movements/gestures that add to or clarify verbal meaning.
Technical
Traditional - human relations - human resources - systems/contingency - transformational
Pictograms
Illustrators
50. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Blind Style
Compromising
Physical - Personal - Semantic - Gender
Technical