Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Actions - gestures - appearance - etc.






2. Depends on the receiver; context matters.






3. Touching- 18 inches: private use.






4. Time is a tool to be used in building/maintaining relationships.






5. Ethical Rules






6. Protect people's fundamental or inalienable rights. (the golden rule)






7. Lengths of personal space.






8. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






9. Depends on the sender; words matter.






10. Types of conflict resolution.






11. Habitual movements/gestures used in times of stress.






12. Increase our understanding and relate to the other sex differently.






13. The process of internalizing and heeding information.






14. Culture found in the east.






15. Non-verbal communication






16. Decide which parts of the message are worth remembering.






17. Intentional movements/gestures with a specific meaning.






18. Steps in Communication






19. Create the greatest good for the greatest amount of people






20. Most common conflict resolution for hidden style communicators.






21. Intentional or unintentional movements/gestures that control the flow of conversation.






22. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






23. Time is a resource to be rationed and controlled.






24. Illustrations which represent a more abstract idea/concept.






25. 12 feet +: Generally only for "speaker-listener" situations.






26. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






27. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






28. Easy to communicate to society because the typical person would find them acceptable.






29. All intentional and unintentional messages that are not written - spoken - or sounded.






30. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






31. People usually believe what they see over what they hear.






32. Intentional movements/gestures that add to or clarify verbal meaning.






33. Difference between petroglyphs and pictograms.






34. Views of time.






35. Necessity - relativity - rationalization - self-deception - end goal - greed






36. Based on ideas - objective. Ideas are separate than the person.






37. Rules are stated and known - but not the reasons.






38. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






39. Types of conflict.






40. Assign meaning to the message (internalize)






41. Rules and reasons for communication - known and easily stated.






42. 2nd choice conflict resolution for all types of communicators.






43. 4 styles of communication






44. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






45. Written or spoken word






46. Types of communication






47. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






48. Taking appropriate action on the message (feedback)






49. Major models of communication






50. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.