Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Your communication style is based on these two things.






2. Most common conflict resolution for closed style communicators.






3. 4 styles of communication






4. Rules are stated and known - but not the reasons.






5. Actions - gestures - appearance - etc.






6. 2 types of cultural differences






7. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






8. Lengths of personal space.






9. People usually believe what they see over what they hear.






10. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






11. Views of time.






12. Time is a tool to be used in building/maintaining relationships.






13. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






14. Non-verbal communication






15. Self-control and focus on the message.






16. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






17. Choosing which stimulus to focus on (intake)






18. Types of frame of reference.






19. 2nd choice conflict resolution for all types of communicators.






20. Ways to maintain effective relationships.






21. All intentional and unintentional messages that are not written - spoken - or sounded.






22. Depends on the sender; words matter.






23. 12 feet +: Generally only for "speaker-listener" situations.






24. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






25. 18 inches- 4 feet: close friends/colleagues.






26. Universal - cross cultural non-verbal communication.






27. Four barriers that keep us from listening.






28. Time is a resource to be rationed and controlled.






29. Steps in Communication






30. Rules and reasons for communication - known and easily stated.






31. Clarify meanings and sustaining conversation.






32. Develop your own opinion about the message (process)






33. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






34. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






35. Assign meaning to the message (internalize)






36. Major models of communication






37. Most common conflict resolution for hidden style communicators.






38. Create the greatest good for the greatest amount of people






39. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






40. Touching- 18 inches: private use.






41. The act of receiving information through the ears.






42. Provide fair and equal treatment for all individuals and groups involved.






43. Different behaviors which increase closeness - familiarity - and relationship.






44. Taking appropriate action on the message (feedback)






45. Depends on the receiver; context matters.






46. Intentional or unintentional movements/gestures that control the flow of conversation.






47. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






48. Movements/gestures that vary between cultures more than eye contact.






49. Difference between petroglyphs and pictograms.






50. Necessity - relativity - rationalization - self-deception - end goal - greed