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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Necessity - relativity - rationalization - self-deception - end goal - greed
Formal
Writing
Technical - formal - informal
Unethical traps
2. Types of communication
verbal - vocal - visual
Unethical traps
Telecommunication
Monochromatic and Polychromatic
3. Major models of communication
Communication Ethics
Frame of reference and cultural background
Traditional - human relations - human resources - systems/contingency - transformational
Public Distance
4. Types of conflict.
Closed Style
Hearing
Cognitive and Affective
Open Style
5. Intentional or unintentional movements/gestures that control the flow of conversation.
Regulators
Communication Ethics
High Context
Remembering
6. Actions - gestures - appearance - etc.
Avoiding
Communication
Low Context
Visual Communication
7. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Utilitarian
Closed Style
Vocal Communication
Intimate - personal - social - public
8. Rules and reasons for communication - known and easily stated.
Moral Rights
Technical
Adaptors
Vocal Communication
9. Increase our understanding and relate to the other sex differently.
Collectivist
Dealing with Gender Barrier
Visual Communication
Blind Style
10. Universal - cross cultural non-verbal communication.
Monochromatic and Polychromatic
Facial expressions
Competing
Avoiding - accommodating - compromising - competing - collaborating.
11. Trust is weak - members feel awkward and it becomes personal.
Individualistic vs. collectivist - low context vs. high contex
Collectivist
Utilitarian - moral rights - justice - practical
Affective Conflict
12. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Unethical traps
Pictograms
Expectations - teamwork - trust
Sensing
13. Culture found in the east.
Informal
Practical
Collectivist
Avoiding - accommodating - compromising - competing - collaborating.
14. Non-verbal communication is based on what two elements?
Frame of reference and cultural background
Emblem
Avoiding - accommodating - compromising - competing - collaborating.
Physical Enviroment
15. Create the greatest good for the greatest amount of people
Utilitarian
Evaluating
Expectations - teamwork - trust
Pictograms
16. Your communication style is based on these two things.
Petroglyphs
High Context
Feedback and disclosure
Closed Style
17. Steps in Communication
Stimulus - motivation - encoding - code - decoding - feedback
Ideograms
Practical
High Context
18. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Cave Paintings
Open Style
Informal
Competing
19. Views of time.
High Context
Monochromatic and Polychromatic
Immediacy Behaviors
Individualistic vs. collectivist - low context vs. high contex
20. Types of frame of reference.
Speech
Technical - formal - informal
High Context
Accommodating
21. Most common conflict resolution for hidden style communicators.
Physical - Personal - Semantic - Gender
Accommodating
Utilitarian - moral rights - justice - practical
Personal Space
22. Non-verbal signals
Physical - Personal - Semantic - Gender
Physical Enviroment
Facial expressions
Hand gestures - posture - clothing - time - etc.
23. Provide fair and equal treatment for all individuals and groups involved.
Speech
Emblem - illustrators - regulators - adaptors
Intimate Space
Justice
24. All intentional and unintentional messages that are not written - spoken - or sounded.
Non-verbal communication
Eye contact
Cognitive Conflict
Monochromatic and Polychromatic
25. People usually believe what they see over what they hear.
Physical Enviroment
Ambiguous Words
Stimulus - motivation - encoding - code - decoding - feedback
Sensing
26. Taking appropriate action on the message (feedback)
Responding
Telecommunication
Intimate - personal - social - public
Polychromatic View
27. Choosing which stimulus to focus on (intake)
Sensing
Regulators
70% of all communication
Sensing - interpreting - evaluating - responding - remembering.
28. Self-control and focus on the message.
Emblem - illustrators - regulators - adaptors
Personal Space
Accommodating
Dealing with Physical barriers
29. Time is a tool to be used in building/maintaining relationships.
Expectations - teamwork - trust
Interpreting
Petroglyphs show pictures and pictograms tell stories.
Polychromatic View
30. Touching- 18 inches: private use.
Intimate - personal - social - public
Personal Space
Technical
Intimate Space
31. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Writing
Utilitarian
Eye contact
Speech
32. Movements/gestures that vary between cultures more than eye contact.
Utilitarian - moral rights - justice - practical
Physical - Personal - Semantic - Gender
Technical - formal - informal
Emblem - illustrators - regulators - adaptors
33. Types of conflict resolution.
Justice
Avoiding - accommodating - compromising - competing - collaborating.
High Context
Monochromatic and Polychromatic
34. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Practical
Physical Enviroment
Compromising
Dealing with Semantic Barrier
35. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Intimate Space
Utilitarian - moral rights - justice - practical
Informal
Petroglyphs
36. Decide which parts of the message are worth remembering.
Closed - blind - hidden - open
Remembering
Social Distance
Telecommunication
37. Based on ideas - objective. Ideas are separate than the person.
Listening
Utilitarian - moral rights - justice - practical
Justice
Cognitive Conflict
38. Most common conflict resolution for closed style communicators.
Sensing
Justice
Individualistic vs. collectivist - low context vs. high contex
Avoiding
39. Written or spoken word
Communication Ethics
Ideograms
Hearing
Verbal Communication
40. Difference between petroglyphs and pictograms.
Petroglyphs show pictures and pictograms tell stories.
Dealing with Personal barriers
Hand gestures - posture - clothing - time - etc.
Technical - formal - informal
41. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Writing
Communication Style
Physical - Personal - Semantic - Gender
Utilitarian
42. The process of internalizing and heeding information.
Unethical traps
Listening
Responding
Evaluating
43. Tone of voice
Vocal Communication
Monochromatic and Polychromatic
Ambiguous Words
Communication
44. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Collectivist
Emblem
Telecommunication
Justice
45. Non-verbal communication
Communication
Hearing
70% of all communication
Facial expressions
46. Habitual movements/gestures used in times of stress.
Traditional - human relations - human resources - systems/contingency - transformational
Petroglyphs show pictures and pictograms tell stories.
Monochromatic and Polychromatic
Adaptors
47. Most common conflict resolution for blind style communicators.
Telecommunication
Blind Style
Competing
Emblem
48. Easy to communicate to society because the typical person would find them acceptable.
Communication
Feedback and disclosure
Practical
Stimulus - motivation - encoding - code - decoding - feedback
49. Ways to maintain effective relationships.
Competing
Hand gestures - posture - clothing - time - etc.
Expectations - teamwork - trust
Stimulus - motivation - encoding - code - decoding - feedback
50. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Cave Paintings
Dealing with Personal barriers
Monochromatic and Polychromatic
Active Listening