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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Communication Ethics
Responding
Verbal Communication
Eye contact
2. Self-control and focus on the message.
Dealing with Gender Barrier
Dealing with Physical barriers
Individualistic
Vocal Communication
3. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Communication
Collectivist
Dealing with Semantic Barrier
Public Distance
4. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Speech
High Context
Telecommunication
Technical
5. Time is a tool to be used in building/maintaining relationships.
Accommodating
Polychromatic View
Hand gestures - posture - clothing - time - etc.
Sensing - interpreting - evaluating - responding - remembering.
6. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Dealing with Physical barriers
Technical - formal - informal
Avoiding
Hidden Style
7. Types of conflict resolution.
Accommodating
Moral Rights
Avoiding - accommodating - compromising - competing - collaborating.
Dealing with Physical barriers
8. People usually believe what they see over what they hear.
Emblem
Hearing
Open Style
Ambiguous Words
9. Types of conflict.
Feedback and disclosure
Collectivist
Cognitive and Affective
Facial expressions
10. Create the greatest good for the greatest amount of people
Closed - blind - hidden - open
Dealing with Personal barriers
Utilitarian
Monochromatic View
11. Depends on the sender; words matter.
Sensing - interpreting - evaluating - responding - remembering.
Emblem
Cave Paintings
Low Context
12. Types of communication
verbal - vocal - visual
Illustrators
Dealing with Physical barriers
Unethical traps
13. Actions - gestures - appearance - etc.
Responding
Public Distance
Visual Communication
Ambiguous Words
14. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Cave Paintings
Writing
Moral Rights
70% of all communication
15. Types of frame of reference.
Utilitarian
High Context
Technical - formal - informal
Avoiding - accommodating - compromising - competing - collaborating.
16. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Speech
Closed Style
Responding
Compromising
17. Assign meaning to the message (internalize)
Emblem
Interpreting
Illustrators
Communication
18. Written or spoken word
Low Context
Ideograms
Technical
Verbal Communication
19. Movements/gestures that vary between cultures more than eye contact.
Dealing with Personal barriers
Individualistic
Blind Style
Emblem - illustrators - regulators - adaptors
20. Clarify meanings and sustaining conversation.
Dealing with Semantic Barrier
Speech
Sensing - interpreting - evaluating - responding - remembering.
Intimate Space
21. Intentional movements/gestures with a specific meaning.
Avoiding
Dealing with Gender Barrier
Emblem
Technical
22. Ethical Rules
Physical Enviroment
Interpreting
Utilitarian - moral rights - justice - practical
Remembering
23. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Dealing with Semantic Barrier
Open Style
Petroglyphs
Intimate Space
24. Time is a resource to be rationed and controlled.
Interpreting
Hidden Style
Competing
Monochromatic View
25. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Justice
Interpreting
Competing
Physical Enviroment
26. Non-verbal communication
70% of all communication
Collaborating
Avoiding - accommodating - compromising - competing - collaborating.
Listening
27. Culture found in the east.
Formal
Ambiguous Words
Collectivist
Social Distance
28. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Competing
Frame of reference and cultural background
Petroglyphs
Physical Enviroment
29. Lengths of personal space.
Justice
Unethical traps
Intimate - personal - social - public
Speech
30. Taking appropriate action on the message (feedback)
Responding
Emblem - illustrators - regulators - adaptors
Individualistic
Communication Ethics
31. Easy to communicate to society because the typical person would find them acceptable.
Sensing
Practical
Dealing with Gender Barrier
Eye contact
32. Most common conflict resolution for hidden style communicators.
Cognitive and Affective
Accommodating
Collaborating
Vocal Communication
33. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Justice
Communication Style
Illustrators
Active Listening
34. Illustrations which represent a more abstract idea/concept.
Closed Style
Physical - Personal - Semantic - Gender
Ideograms
Communication Style
35. Views of time.
Hidden Style
Monochromatic and Polychromatic
Public Distance
Accommodating
36. Most common conflict resolution for blind style communicators.
Petroglyphs
Competing
Visual Communication
Sensing - interpreting - evaluating - responding - remembering.
37. Necessity - relativity - rationalization - self-deception - end goal - greed
Petroglyphs show pictures and pictograms tell stories.
Unethical traps
Monochromatic and Polychromatic
Active Listening
38. Your communication style is based on these two things.
Moral Rights
Formal
Illustrators
Feedback and disclosure
39. Steps in Communication
Stimulus - motivation - encoding - code - decoding - feedback
Expectations - teamwork - trust
Cave Paintings
Emblem
40. 18 inches- 4 feet: close friends/colleagues.
Personal Space
High Context
Moral Rights
Cave Paintings
41. Rules are stated and known - but not the reasons.
Unethical traps
Dealing with Gender Barrier
Compromising
Formal
42. Touching- 18 inches: private use.
Intimate - personal - social - public
Social Distance
Feedback and disclosure
Intimate Space
43. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Practical
Sensing
Petroglyphs show pictures and pictograms tell stories.
Communication Style
44. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Telecommunication
Visual Communication
Emblem - illustrators - regulators - adaptors
Frame of reference and cultural background
45. Non-verbal communication is based on what two elements?
Moral Rights
Active Listening
Frame of reference and cultural background
Polychromatic View
46. Intentional movements/gestures that add to or clarify verbal meaning.
Dealing with Semantic Barrier
Cognitive Conflict
Communication
Illustrators
47. The act of receiving information through the ears.
Hearing
Closed Style
Immediacy Behaviors
Facial expressions
48. All intentional and unintentional messages that are not written - spoken - or sounded.
Non-verbal communication
Hearing
Intimate - personal - social - public
Blind Style
49. Tone of voice
Individualistic vs. collectivist - low context vs. high contex
Traditional - human relations - human resources - systems/contingency - transformational
Vocal Communication
Communication Style
50. Non-verbal signals
Interpreting
Hand gestures - posture - clothing - time - etc.
Eye contact
Justice