Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Touching- 18 inches: private use.






2. Culture found in the west.






3. Culture found in the east.






4. Types of conflict.






5. Clarify meanings and sustaining conversation.






6. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






7. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






8. Rules are stated and known - but not the reasons.






9. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






10. Written or spoken word






11. Steps in Communication






12. Time is a tool to be used in building/maintaining relationships.






13. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






14. Assign meaning to the message (internalize)






15. Create the greatest good for the greatest amount of people






16. Movements/gestures that vary between cultures more than eye contact.






17. Non-verbal communication






18. Choosing which stimulus to focus on (intake)






19. Illustrations which represent a more abstract idea/concept.






20. Develop your own opinion about the message (process)






21. Necessity - relativity - rationalization - self-deception - end goal - greed






22. Protect people's fundamental or inalienable rights. (the golden rule)






23. 2nd choice conflict resolution for all types of communicators.






24. 2 types of cultural differences






25. Types of communication






26. Your communication style is based on these two things.






27. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






28. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






29. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






30. 18 inches- 4 feet: close friends/colleagues.






31. Depends on the sender; words matter.






32. Actions - gestures - appearance - etc.






33. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






34. Based on ideas - objective. Ideas are separate than the person.






35. Most common conflict resolution for open style communicators.






36. Views of time.






37. Different behaviors which increase closeness - familiarity - and relationship.






38. All intentional and unintentional messages that are not written - spoken - or sounded.






39. Non-verbal signals






40. Intentional movements/gestures with a specific meaning.






41. The process of internalizing and heeding information.






42. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






43. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






44. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






45. 12 feet +: Generally only for "speaker-listener" situations.






46. Non-verbal communication is based on what two elements?






47. Lengths of personal space.






48. 4 styles of communication






49. Major models of communication






50. The act of receiving information through the ears.