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Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






2. Actions - gestures - appearance - etc.






3. Culture found in the east.






4. Steps in Communication






5. Choosing which stimulus to focus on (intake)






6. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






7. Tone of voice






8. Non-verbal communication






9. Habitual movements/gestures used in times of stress.






10. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






11. Understanding listening stages






12. Overcome them and keep them in check.






13. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






14. Movements/gestures that vary between cultures more than eye contact.






15. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






16. Non-verbal signals






17. Most common conflict resolution for blind style communicators.






18. Provide fair and equal treatment for all individuals and groups involved.






19. Rules and reasons for communication - known and easily stated.






20. Trust is weak - members feel awkward and it becomes personal.






21. Clarify meanings and sustaining conversation.






22. Most common conflict resolution for open style communicators.






23. 12 feet +: Generally only for "speaker-listener" situations.






24. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






25. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






26. Universal - cross cultural non-verbal communication.






27. The process of internalizing and heeding information.






28. Depends on the sender; words matter.






29. Views of time.






30. Different behaviors which increase closeness - familiarity - and relationship.






31. Types of conflict.






32. Intentional movements/gestures that add to or clarify verbal meaning.






33. Create the greatest good for the greatest amount of people






34. Ethical Rules






35. Types of conflict resolution.






36. Types of frame of reference.






37. Illustrations which represent a more abstract idea/concept.






38. Touching- 18 inches: private use.






39. Difference between petroglyphs and pictograms.






40. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






41. Rules are stated and known - but not the reasons.






42. 2 types of cultural differences






43. Lengths of personal space.






44. Your communication style is based on these two things.






45. The act of receiving information through the ears.






46. Non-verbal communication is based on what two elements?






47. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






48. Most common conflict resolution for closed style communicators.






49. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






50. Major models of communication







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Can you answer 50 questions in 15 minutes?


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