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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Active Listening
Unethical traps
Emblem
Stimulus - motivation - encoding - code - decoding - feedback
2. Types of communication
verbal - vocal - visual
Cognitive and Affective
Dealing with Gender Barrier
Cave Paintings
3. Non-verbal signals
High Context
Adaptors
Accommodating
Hand gestures - posture - clothing - time - etc.
4. Culture found in the west.
Communication Style
Individualistic
Blind Style
Formal
5. Easy to communicate to society because the typical person would find them acceptable.
Evaluating
Avoiding - accommodating - compromising - competing - collaborating.
Practical
Petroglyphs
6. Most common conflict resolution for open style communicators.
Listening
Technical
Low Context
Collaborating
7. Decide which parts of the message are worth remembering.
Cognitive Conflict
Remembering
Dealing with Semantic Barrier
Frame of reference and cultural background
8. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Immediacy Behaviors
Social Distance
Intimate Space
Collaborating
9. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Telecommunication
Utilitarian
Blind Style
Compromising
10. Develop your own opinion about the message (process)
Interpreting
Technical - formal - informal
Evaluating
Utilitarian
11. Understanding listening stages
Informal
Sensing - interpreting - evaluating - responding - remembering.
Illustrators
Dealing with Physical barriers
12. People usually believe what they see over what they hear.
Ambiguous Words
Communication Style
Petroglyphs
Regulators
13. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Hidden Style
Social Distance
Communication Style
Active Listening
14. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Speech
Communication
Ambiguous Words
Hearing
15. Most common conflict resolution for hidden style communicators.
Accommodating
Avoiding - accommodating - compromising - competing - collaborating.
Communication
Immediacy Behaviors
16. Time is a tool to be used in building/maintaining relationships.
Communication Style
Remembering
Polychromatic View
Technical
17. Depends on the sender; words matter.
Non-verbal communication
Low Context
Expectations - teamwork - trust
Blind Style
18. Time is a resource to be rationed and controlled.
Facial expressions
Physical - Personal - Semantic - Gender
Sensing
Monochromatic View
19. Universal - cross cultural non-verbal communication.
Evaluating
Remembering
Facial expressions
Hearing
20. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Hand gestures - posture - clothing - time - etc.
Competing
Open Style
Personal Space
21. Steps in Communication
Intimate - personal - social - public
Sensing
Stimulus - motivation - encoding - code - decoding - feedback
Petroglyphs
22. Views of time.
Facial expressions
Monochromatic and Polychromatic
Closed Style
verbal - vocal - visual
23. Movements/gestures that vary between cultures more than eye contact.
Emblem - illustrators - regulators - adaptors
Petroglyphs
Evaluating
Frame of reference and cultural background
24. Major models of communication
Avoiding
Communication Style
Individualistic
Traditional - human relations - human resources - systems/contingency - transformational
25. Intentional movements/gestures with a specific meaning.
Emblem
Practical
Regulators
Technical - formal - informal
26. The act of receiving information through the ears.
Blind Style
Hearing
Visual Communication
70% of all communication
27. Increase our understanding and relate to the other sex differently.
Intimate Space
Petroglyphs
Avoiding - accommodating - compromising - competing - collaborating.
Dealing with Gender Barrier
28. Ethical Rules
Responding
Utilitarian - moral rights - justice - practical
Emblem - illustrators - regulators - adaptors
Visual Communication
29. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Accommodating
Intimate Space
Communication Ethics
Formal
30. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Sensing - interpreting - evaluating - responding - remembering.
Individualistic vs. collectivist - low context vs. high contex
Eye contact
Expectations - teamwork - trust
31. Protect people's fundamental or inalienable rights. (the golden rule)
Regulators
Communication
Cave Paintings
Moral Rights
32. The process of internalizing and heeding information.
Listening
Justice
Practical
Regulators
33. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Expectations - teamwork - trust
Immediacy Behaviors
Collectivist
Cave Paintings
34. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Communication
Open Style
Speech
Informal
35. 4 styles of communication
Utilitarian
Physical - Personal - Semantic - Gender
Closed - blind - hidden - open
Open Style
36. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Utilitarian
Illustrators
Non-verbal communication
Writing
37. Rules are stated and known - but not the reasons.
Visual Communication
Formal
Evaluating
Interpreting
38. Lengths of personal space.
Intimate - personal - social - public
Frame of reference and cultural background
Traditional - human relations - human resources - systems/contingency - transformational
Intimate Space
39. Choosing which stimulus to focus on (intake)
Sensing
Avoiding
Physical Enviroment
Dealing with Gender Barrier
40. Depends on the receiver; context matters.
Writing
High Context
Cognitive Conflict
Utilitarian
41. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Informal
Moral Rights
Intimate - personal - social - public
Sensing - interpreting - evaluating - responding - remembering.
42. Culture found in the east.
Collectivist
Remembering
Verbal Communication
Vocal Communication
43. Ways to maintain effective relationships.
Expectations - teamwork - trust
Physical - Personal - Semantic - Gender
Cognitive Conflict
Avoiding
44. Non-verbal communication
Open Style
Competing
70% of all communication
Cave Paintings
45. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Petroglyphs show pictures and pictograms tell stories.
Dealing with Gender Barrier
Dealing with Semantic Barrier
Hidden Style
46. Difference between petroglyphs and pictograms.
Open Style
Hidden Style
Petroglyphs show pictures and pictograms tell stories.
Remembering
47. Overcome them and keep them in check.
Unethical traps
Dealing with Personal barriers
Petroglyphs show pictures and pictograms tell stories.
Low Context
48. Tone of voice
Personal Space
Vocal Communication
Emblem - illustrators - regulators - adaptors
High Context
49. Habitual movements/gestures used in times of stress.
Polychromatic View
Dealing with Physical barriers
Adaptors
verbal - vocal - visual
50. Rules and reasons for communication - known and easily stated.
Technical
Interpreting
Public Distance
Ambiguous Words