Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






2. Create the greatest good for the greatest amount of people






3. Ways to maintain effective relationships.






4. Culture found in the west.






5. Non-verbal communication is based on what two elements?






6. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






7. Understanding listening stages






8. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






9. Tone of voice






10. Types of frame of reference.






11. Difference between petroglyphs and pictograms.






12. Steps in Communication






13. Most common conflict resolution for closed style communicators.






14. Views of time.






15. Clarify meanings and sustaining conversation.






16. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






17. Universal - cross cultural non-verbal communication.






18. 2nd choice conflict resolution for all types of communicators.






19. Time is a resource to be rationed and controlled.






20. Provide fair and equal treatment for all individuals and groups involved.






21. Major models of communication






22. Habitual movements/gestures used in times of stress.






23. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






24. 12 feet +: Generally only for "speaker-listener" situations.






25. The process of internalizing and heeding information.






26. Intentional movements/gestures with a specific meaning.






27. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






28. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






29. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






30. Actions - gestures - appearance - etc.






31. Overcome them and keep them in check.






32. Taking appropriate action on the message (feedback)






33. Based on ideas - objective. Ideas are separate than the person.






34. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






35. Touching- 18 inches: private use.






36. Non-verbal signals






37. Non-verbal communication






38. Rules and reasons for communication - known and easily stated.






39. Ethical Rules






40. 2 types of cultural differences






41. Movements/gestures that vary between cultures more than eye contact.






42. Depends on the sender; words matter.






43. 18 inches- 4 feet: close friends/colleagues.






44. Easy to communicate to society because the typical person would find them acceptable.






45. Decide which parts of the message are worth remembering.






46. Choosing which stimulus to focus on (intake)






47. Trust is weak - members feel awkward and it becomes personal.






48. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






49. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






50. 4 styles of communication