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Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Easy to communicate to society because the typical person would find them acceptable.
Practical
verbal - vocal - visual
Expectations - teamwork - trust
Petroglyphs
2. Develop your own opinion about the message (process)
Illustrators
Evaluating
Utilitarian
Open Style
3. 18 inches- 4 feet: close friends/colleagues.
Sensing - interpreting - evaluating - responding - remembering.
Personal Space
Cognitive and Affective
Unethical traps
4. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Sensing
Blind Style
Communication Style
Intimate - personal - social - public
5. Taking appropriate action on the message (feedback)
Responding
Eye contact
Monochromatic and Polychromatic
Frame of reference and cultural background
6. The act of receiving information through the ears.
Communication
Hearing
Dealing with Semantic Barrier
Ambiguous Words
7. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Blind Style
Monochromatic and Polychromatic
70% of all communication
Communication Ethics
8. 4 styles of communication
Intimate Space
Technical
Closed - blind - hidden - open
Physical - Personal - Semantic - Gender
9. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Informal
Telecommunication
Remembering
Open Style
10. Types of frame of reference.
Technical - formal - informal
Pictograms
Physical - Personal - Semantic - Gender
Collectivist
11. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
High Context
Cognitive Conflict
Stimulus - motivation - encoding - code - decoding - feedback
Informal
12. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Closed Style
Compromising
Physical Enviroment
Intimate - personal - social - public
13. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Avoiding
Cave Paintings
Closed - blind - hidden - open
Speech
14. Intentional movements/gestures with a specific meaning.
Emblem
Low Context
Facial expressions
Utilitarian - moral rights - justice - practical
15. Provide fair and equal treatment for all individuals and groups involved.
Monochromatic View
Accommodating
Justice
Unethical traps
16. Intentional movements/gestures that add to or clarify verbal meaning.
Illustrators
Communication Style
Responding
Speech
17. Steps in Communication
Competing
Avoiding
Personal Space
Stimulus - motivation - encoding - code - decoding - feedback
18. Increase our understanding and relate to the other sex differently.
Verbal Communication
verbal - vocal - visual
Regulators
Dealing with Gender Barrier
19. Illustrations which represent a more abstract idea/concept.
Sensing
Telecommunication
Ideograms
Physical - Personal - Semantic - Gender
20. Trust is weak - members feel awkward and it becomes personal.
Monochromatic View
Polychromatic View
Interpreting
Affective Conflict
21. Your communication style is based on these two things.
Polychromatic View
Feedback and disclosure
Sensing
Traditional - human relations - human resources - systems/contingency - transformational
22. People usually believe what they see over what they hear.
Practical
Ambiguous Words
Monochromatic and Polychromatic
Dealing with Physical barriers
23. Most common conflict resolution for hidden style communicators.
Closed Style
Accommodating
Avoiding
Cognitive and Affective
24. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Open Style
Cave Paintings
Personal Space
Intimate - personal - social - public
25. Ways to maintain effective relationships.
Public Distance
Expectations - teamwork - trust
Collaborating
Affective Conflict
26. Views of time.
Avoiding
Monochromatic and Polychromatic
Polychromatic View
Public Distance
27. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Active Listening
Petroglyphs show pictures and pictograms tell stories.
Sensing - interpreting - evaluating - responding - remembering.
70% of all communication
28. Decide which parts of the message are worth remembering.
Petroglyphs
Monochromatic and Polychromatic
Remembering
Personal Space
29. Protect people's fundamental or inalienable rights. (the golden rule)
Individualistic
Moral Rights
Interpreting
Dealing with Semantic Barrier
30. Non-verbal communication is based on what two elements?
Compromising
Frame of reference and cultural background
Hand gestures - posture - clothing - time - etc.
Public Distance
31. Universal - cross cultural non-verbal communication.
Facial expressions
Monochromatic and Polychromatic
Compromising
Affective Conflict
32. Depends on the sender; words matter.
Open Style
Low Context
Moral Rights
Personal Space
33. 2 types of cultural differences
Individualistic vs. collectivist - low context vs. high contex
Collaborating
Technical - formal - informal
Interpreting
34. Difference between petroglyphs and pictograms.
Regulators
Hearing
Collaborating
Petroglyphs show pictures and pictograms tell stories.
35. Culture found in the east.
Low Context
Collectivist
Blind Style
Visual Communication
36. Most common conflict resolution for blind style communicators.
Physical Enviroment
Monochromatic View
Competing
Ideograms
37. 2nd choice conflict resolution for all types of communicators.
Hand gestures - posture - clothing - time - etc.
Technical
Unethical traps
Compromising
38. Intentional or unintentional movements/gestures that control the flow of conversation.
Remembering
Petroglyphs show pictures and pictograms tell stories.
Regulators
Intimate - personal - social - public
39. Necessity - relativity - rationalization - self-deception - end goal - greed
Unethical traps
Writing
Frame of reference and cultural background
Individualistic
40. Choosing which stimulus to focus on (intake)
Ambiguous Words
Avoiding
Cognitive and Affective
Sensing
41. All intentional and unintentional messages that are not written - spoken - or sounded.
Non-verbal communication
Sensing - interpreting - evaluating - responding - remembering.
Expectations - teamwork - trust
Formal
42. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Communication
Adaptors
Closed - blind - hidden - open
Avoiding - accommodating - compromising - competing - collaborating.
43. Overcome them and keep them in check.
Competing
Communication Ethics
Dealing with Physical barriers
Dealing with Personal barriers
44. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Social Distance
Frame of reference and cultural background
Individualistic
Listening
45. Types of conflict resolution.
Low Context
Listening
Utilitarian
Avoiding - accommodating - compromising - competing - collaborating.
46. Touching- 18 inches: private use.
Intimate Space
Accommodating
Intimate - personal - social - public
Competing
47. 12 feet +: Generally only for "speaker-listener" situations.
Public Distance
Petroglyphs show pictures and pictograms tell stories.
Closed Style
Hand gestures - posture - clothing - time - etc.
48. Actions - gestures - appearance - etc.
Visual Communication
Traditional - human relations - human resources - systems/contingency - transformational
Emblem
Closed - blind - hidden - open
49. Movements/gestures that vary between cultures more than eye contact.
Immediacy Behaviors
Visual Communication
Technical - formal - informal
Emblem - illustrators - regulators - adaptors
50. Non-verbal communication
70% of all communication
Utilitarian - moral rights - justice - practical
Compromising
Communication Style
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