Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 4 styles of communication






2. Most common conflict resolution for hidden style communicators.






3. Illustrations which represent a more abstract idea/concept.






4. Culture found in the east.






5. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






6. Intentional movements/gestures with a specific meaning.






7. 12 feet +: Generally only for "speaker-listener" situations.






8. Written or spoken word






9. Actions - gestures - appearance - etc.






10. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






11. Difference between petroglyphs and pictograms.






12. 18 inches- 4 feet: close friends/colleagues.






13. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






14. Protect people's fundamental or inalienable rights. (the golden rule)






15. Rules and reasons for communication - known and easily stated.






16. Universal - cross cultural non-verbal communication.






17. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






18. Different behaviors which increase closeness - familiarity - and relationship.






19. Ways to maintain effective relationships.






20. Non-verbal communication is based on what two elements?






21. Necessity - relativity - rationalization - self-deception - end goal - greed






22. Easy to communicate to society because the typical person would find them acceptable.






23. Assign meaning to the message (internalize)






24. Increase our understanding and relate to the other sex differently.






25. Trust is weak - members feel awkward and it becomes personal.






26. Understanding listening stages






27. Types of frame of reference.






28. Types of communication






29. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






30. Tone of voice






31. Four barriers that keep us from listening.






32. Most common conflict resolution for blind style communicators.






33. Ethical Rules






34. Movements/gestures that vary between cultures more than eye contact.






35. 2nd choice conflict resolution for all types of communicators.






36. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






37. Types of conflict.






38. Most common conflict resolution for closed style communicators.






39. 2 types of cultural differences






40. Types of conflict resolution.






41. Time is a resource to be rationed and controlled.






42. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






43. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






44. People usually believe what they see over what they hear.






45. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






46. Self-control and focus on the message.






47. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






48. Intentional or unintentional movements/gestures that control the flow of conversation.






49. Non-verbal communication






50. Depends on the receiver; context matters.