Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Non-verbal communication is based on what two elements?






2. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






3. Most common conflict resolution for closed style communicators.






4. Ethical Rules






5. Habitual movements/gestures used in times of stress.






6. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






7. Protect people's fundamental or inalienable rights. (the golden rule)






8. The act of receiving information through the ears.






9. Types of frame of reference.






10. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






11. Assign meaning to the message (internalize)






12. Views of time.






13. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






14. Movements/gestures that vary between cultures more than eye contact.






15. People usually believe what they see over what they hear.






16. Your communication style is based on these two things.






17. Types of conflict resolution.






18. Types of communication






19. Intentional movements/gestures that add to or clarify verbal meaning.






20. Touching- 18 inches: private use.






21. 18 inches- 4 feet: close friends/colleagues.






22. Depends on the receiver; context matters.






23. 12 feet +: Generally only for "speaker-listener" situations.






24. Clarify meanings and sustaining conversation.






25. Taking appropriate action on the message (feedback)






26. Develop your own opinion about the message (process)






27. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






28. Rules are stated and known - but not the reasons.






29. All intentional and unintentional messages that are not written - spoken - or sounded.






30. Different behaviors which increase closeness - familiarity - and relationship.






31. Most common conflict resolution for blind style communicators.






32. Based on ideas - objective. Ideas are separate than the person.






33. Increase our understanding and relate to the other sex differently.






34. Time is a resource to be rationed and controlled.






35. 4 styles of communication






36. Steps in Communication






37. Four barriers that keep us from listening.






38. Major models of communication






39. Easy to communicate to society because the typical person would find them acceptable.






40. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






41. Intentional or unintentional movements/gestures that control the flow of conversation.






42. Culture found in the east.






43. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






44. The process of internalizing and heeding information.






45. Difference between petroglyphs and pictograms.






46. Intentional movements/gestures with a specific meaning.






47. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






48. Most common conflict resolution for hidden style communicators.






49. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






50. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.