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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Based on ideas - objective. Ideas are separate than the person.
Illustrators
Traditional - human relations - human resources - systems/contingency - transformational
Vocal Communication
Cognitive Conflict
2. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Moral Rights
Regulators
Physical Enviroment
verbal - vocal - visual
3. Intentional movements/gestures that add to or clarify verbal meaning.
Visual Communication
Speech
Illustrators
Emblem - illustrators - regulators - adaptors
4. 18 inches- 4 feet: close friends/colleagues.
Speech
Communication Style
Personal Space
Physical - Personal - Semantic - Gender
5. Clarify meanings and sustaining conversation.
Dealing with Semantic Barrier
Physical - Personal - Semantic - Gender
Avoiding - accommodating - compromising - competing - collaborating.
Adaptors
6. Movements/gestures that vary between cultures more than eye contact.
Formal
Utilitarian - moral rights - justice - practical
Emblem - illustrators - regulators - adaptors
Accommodating
7. Time is a tool to be used in building/maintaining relationships.
Hearing
Communication Style
Accommodating
Polychromatic View
8. Non-verbal communication
Avoiding - accommodating - compromising - competing - collaborating.
Remembering
Interpreting
70% of all communication
9. Difference between petroglyphs and pictograms.
Hearing
Petroglyphs show pictures and pictograms tell stories.
Unethical traps
Dealing with Semantic Barrier
10. Overcome them and keep them in check.
Dealing with Personal barriers
Adaptors
Avoiding
High Context
11. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Telecommunication
Cognitive Conflict
Ambiguous Words
Monochromatic View
12. Self-control and focus on the message.
Speech
Dealing with Physical barriers
Personal Space
Hand gestures - posture - clothing - time - etc.
13. Most common conflict resolution for closed style communicators.
Sensing
Blind Style
Avoiding
Adaptors
14. Different behaviors which increase closeness - familiarity - and relationship.
Verbal Communication
Speech
Blind Style
Immediacy Behaviors
15. Non-verbal signals
Ideograms
Avoiding - accommodating - compromising - competing - collaborating.
Interpreting
Hand gestures - posture - clothing - time - etc.
16. Assign meaning to the message (internalize)
Blind Style
Practical
Interpreting
Affective Conflict
17. Habitual movements/gestures used in times of stress.
Regulators
Adaptors
Utilitarian - moral rights - justice - practical
Accommodating
18. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Cognitive and Affective
Blind Style
High Context
Sensing - interpreting - evaluating - responding - remembering.
19. Ethical Rules
Personal Space
Vocal Communication
Justice
Utilitarian - moral rights - justice - practical
20. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Regulators
Utilitarian - moral rights - justice - practical
Eye contact
verbal - vocal - visual
21. Easy to communicate to society because the typical person would find them acceptable.
Hidden Style
Evaluating
Blind Style
Practical
22. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
verbal - vocal - visual
Physical Enviroment
Traditional - human relations - human resources - systems/contingency - transformational
Communication
23. Lengths of personal space.
Open Style
Eye contact
Intimate - personal - social - public
Monochromatic View
24. Taking appropriate action on the message (feedback)
Responding
Writing
Cave Paintings
Collaborating
25. 2 types of cultural differences
Individualistic vs. collectivist - low context vs. high contex
Cognitive and Affective
Immediacy Behaviors
Responding
26. Understanding listening stages
Sensing - interpreting - evaluating - responding - remembering.
Compromising
Responding
Vocal Communication
27. Intentional or unintentional movements/gestures that control the flow of conversation.
Technical - formal - informal
Regulators
Technical
Competing
28. Protect people's fundamental or inalienable rights. (the golden rule)
Responding
Moral Rights
Low Context
Frame of reference and cultural background
29. Actions - gestures - appearance - etc.
Low Context
Dealing with Personal barriers
Visual Communication
Dealing with Gender Barrier
30. Time is a resource to be rationed and controlled.
Technical - formal - informal
Non-verbal communication
Speech
Monochromatic View
31. Universal - cross cultural non-verbal communication.
Traditional - human relations - human resources - systems/contingency - transformational
Facial expressions
Avoiding - accommodating - compromising - competing - collaborating.
Low Context
32. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Petroglyphs
Immediacy Behaviors
Cave Paintings
Responding
33. 4 styles of communication
Closed - blind - hidden - open
Sensing
Petroglyphs
Polychromatic View
34. Choosing which stimulus to focus on (intake)
70% of all communication
Hearing
Utilitarian
Sensing
35. The act of receiving information through the ears.
verbal - vocal - visual
Emblem
Illustrators
Hearing
36. Create the greatest good for the greatest amount of people
Regulators
Utilitarian
Moral Rights
Hand gestures - posture - clothing - time - etc.
37. People usually believe what they see over what they hear.
Physical - Personal - Semantic - Gender
Ambiguous Words
Competing
Cognitive and Affective
38. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Cave Paintings
Personal Space
Individualistic
Avoiding
39. Provide fair and equal treatment for all individuals and groups involved.
Sensing - interpreting - evaluating - responding - remembering.
Immediacy Behaviors
Public Distance
Justice
40. Rules are stated and known - but not the reasons.
Affective Conflict
Visual Communication
Formal
Social Distance
41. Types of conflict resolution.
Closed Style
Open Style
Avoiding - accommodating - compromising - competing - collaborating.
Expectations - teamwork - trust
42. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Verbal Communication
Justice
Closed Style
Avoiding - accommodating - compromising - competing - collaborating.
43. Most common conflict resolution for hidden style communicators.
Closed Style
Writing
Hearing
Accommodating
44. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Evaluating
Physical - Personal - Semantic - Gender
Open Style
Adaptors
45. Culture found in the west.
Hand gestures - posture - clothing - time - etc.
Vocal Communication
Dealing with Physical barriers
Individualistic
46. The process of internalizing and heeding information.
Physical - Personal - Semantic - Gender
Physical Enviroment
Listening
Sensing
47. Touching- 18 inches: private use.
Dealing with Semantic Barrier
Active Listening
Dealing with Gender Barrier
Intimate Space
48. Four barriers that keep us from listening.
Speech
Informal
Immediacy Behaviors
Physical - Personal - Semantic - Gender
49. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Physical Enviroment
Responding
Non-verbal communication
Communication Style
50. Written or spoken word
Hand gestures - posture - clothing - time - etc.
Cognitive Conflict
Personal Space
Verbal Communication