Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Steps in Communication






2. Movements/gestures that vary between cultures more than eye contact.






3. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






4. Most common conflict resolution for open style communicators.






5. Most common conflict resolution for blind style communicators.






6. The act of receiving information through the ears.






7. Rules are stated and known - but not the reasons.






8. 2nd choice conflict resolution for all types of communicators.






9. Choosing which stimulus to focus on (intake)






10. Most common conflict resolution for closed style communicators.






11. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






12. Views of time.






13. Overcome them and keep them in check.






14. Non-verbal communication






15. Culture found in the west.






16. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






17. Four barriers that keep us from listening.






18. Rules and reasons for communication - known and easily stated.






19. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






20. Culture found in the east.






21. Non-verbal communication is based on what two elements?






22. The process of internalizing and heeding information.






23. Easy to communicate to society because the typical person would find them acceptable.






24. Create the greatest good for the greatest amount of people






25. Habitual movements/gestures used in times of stress.






26. Touching- 18 inches: private use.






27. Types of conflict.






28. Types of conflict resolution.






29. Assign meaning to the message (internalize)






30. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






31. Non-verbal signals






32. Self-control and focus on the message.






33. Time is a resource to be rationed and controlled.






34. Understanding listening stages






35. Provide fair and equal treatment for all individuals and groups involved.






36. 18 inches- 4 feet: close friends/colleagues.






37. Types of frame of reference.






38. Written or spoken word






39. Time is a tool to be used in building/maintaining relationships.






40. Intentional or unintentional movements/gestures that control the flow of conversation.






41. 12 feet +: Generally only for "speaker-listener" situations.






42. Ways to maintain effective relationships.






43. Increase our understanding and relate to the other sex differently.






44. Your communication style is based on these two things.






45. Lengths of personal space.






46. Most common conflict resolution for hidden style communicators.






47. Decide which parts of the message are worth remembering.






48. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






49. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






50. Based on ideas - objective. Ideas are separate than the person.






Can you answer 50 questions in 15 minutes?



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