Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Intentional movements/gestures that add to or clarify verbal meaning.






2. All intentional and unintentional messages that are not written - spoken - or sounded.






3. Depends on the receiver; context matters.






4. Intentional movements/gestures with a specific meaning.






5. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






6. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






7. Major models of communication






8. Based on ideas - objective. Ideas are separate than the person.






9. Culture found in the west.






10. Actions - gestures - appearance - etc.






11. Rules are stated and known - but not the reasons.






12. Non-verbal communication






13. People usually believe what they see over what they hear.






14. 18 inches- 4 feet: close friends/colleagues.






15. Decide which parts of the message are worth remembering.






16. Protect people's fundamental or inalienable rights. (the golden rule)






17. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






18. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






19. Written or spoken word






20. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






21. Culture found in the east.






22. Four barriers that keep us from listening.






23. Time is a resource to be rationed and controlled.






24. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






25. Taking appropriate action on the message (feedback)






26. 4 styles of communication






27. Types of frame of reference.






28. 2nd choice conflict resolution for all types of communicators.






29. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






30. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






31. Types of communication






32. Lengths of personal space.






33. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






34. Habitual movements/gestures used in times of stress.






35. Rules and reasons for communication - known and easily stated.






36. Movements/gestures that vary between cultures more than eye contact.






37. Ethical Rules






38. Types of conflict resolution.






39. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






40. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






41. Choosing which stimulus to focus on (intake)






42. Provide fair and equal treatment for all individuals and groups involved.






43. The act of receiving information through the ears.






44. Understanding listening stages






45. Necessity - relativity - rationalization - self-deception - end goal - greed






46. Create the greatest good for the greatest amount of people






47. Most common conflict resolution for open style communicators.






48. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






49. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






50. Self-control and focus on the message.