Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Most common conflict resolution for blind style communicators.

2. Understanding listening stages

3. 2 types of cultural differences

4. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.

5. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.

6. Trust is weak - members feel awkward and it becomes personal.

7. Intentional movements/gestures with a specific meaning.

8. The act of receiving information through the ears.

9. The process of internalizing and heeding information.

10. Increase our understanding and relate to the other sex differently.

11. Non-verbal signals

12. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.

13. Based on ideas - objective. Ideas are separate than the person.

14. Clarify meanings and sustaining conversation.

15. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -

16. Necessity - relativity - rationalization - self-deception - end goal - greed

17. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.

18. Types of conflict.

19. Four barriers that keep us from listening.

20. 2nd choice conflict resolution for all types of communicators.

21. People usually believe what they see over what they hear.

22. Different behaviors which increase closeness - familiarity - and relationship.

23. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)

24. 18 inches- 4 feet: close friends/colleagues.

25. Protect people's fundamental or inalienable rights. (the golden rule)

26. Your communication style is based on these two things.

27. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.

28. Types of frame of reference.

29. Rules and reasons for communication - known and easily stated.

30. Types of communication

31. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.

32. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.

33. Time is a tool to be used in building/maintaining relationships.

34. Most common conflict resolution for open style communicators.

35. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.

36. Provide fair and equal treatment for all individuals and groups involved.

37. Time is a resource to be rationed and controlled.

38. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.

39. Easy to communicate to society because the typical person would find them acceptable.

40. Non-verbal communication is based on what two elements?

41. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.

42. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.

43. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.

44. Culture found in the west.

45. Tone of voice

46. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.

47. Intentional movements/gestures that add to or clarify verbal meaning.

48. Steps in Communication

49. Written or spoken word

50. Views of time.