Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Types of conflict resolution.






2. Non-verbal communication is based on what two elements?






3. Actions - gestures - appearance - etc.






4. Trust is weak - members feel awkward and it becomes personal.






5. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






6. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






7. Major models of communication






8. Ethical Rules






9. Written or spoken word






10. Steps in Communication






11. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






12. Intentional movements/gestures with a specific meaning.






13. Necessity - relativity - rationalization - self-deception - end goal - greed






14. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






15. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






16. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






17. Depends on the sender; words matter.






18. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






19. Different behaviors which increase closeness - familiarity - and relationship.






20. Develop your own opinion about the message (process)






21. The process of internalizing and heeding information.






22. Increase our understanding and relate to the other sex differently.






23. Most common conflict resolution for blind style communicators.






24. Habitual movements/gestures used in times of stress.






25. Illustrations which represent a more abstract idea/concept.






26. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






27. Culture found in the east.






28. 12 feet +: Generally only for "speaker-listener" situations.






29. 2 types of cultural differences






30. Lengths of personal space.






31. Assign meaning to the message (internalize)






32. Intentional or unintentional movements/gestures that control the flow of conversation.






33. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






34. Non-verbal communication






35. Decide which parts of the message are worth remembering.






36. Types of conflict.






37. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






38. 4 styles of communication






39. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






40. Movements/gestures that vary between cultures more than eye contact.






41. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






42. Ways to maintain effective relationships.






43. Easy to communicate to society because the typical person would find them acceptable.






44. Your communication style is based on these two things.






45. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






46. Views of time.






47. Understanding listening stages






48. Provide fair and equal treatment for all individuals and groups involved.






49. Difference between petroglyphs and pictograms.






50. Self-control and focus on the message.