Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Movements/gestures that vary between cultures more than eye contact.






2. 18 inches- 4 feet: close friends/colleagues.






3. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






4. Types of communication






5. Major models of communication






6. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






7. Culture found in the east.






8. Ways to maintain effective relationships.






9. 2 types of cultural differences






10. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






11. 2nd choice conflict resolution for all types of communicators.






12. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






13. Rules are stated and known - but not the reasons.






14. Overcome them and keep them in check.






15. 12 feet +: Generally only for "speaker-listener" situations.






16. Intentional movements/gestures with a specific meaning.






17. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






18. Time is a tool to be used in building/maintaining relationships.






19. Self-control and focus on the message.






20. Most common conflict resolution for closed style communicators.






21. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






22. Based on ideas - objective. Ideas are separate than the person.






23. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






24. Ethical Rules






25. Culture found in the west.






26. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






27. Protect people's fundamental or inalienable rights. (the golden rule)






28. Understanding listening stages






29. Assign meaning to the message (internalize)






30. Non-verbal communication






31. People usually believe what they see over what they hear.






32. Types of conflict.






33. Trust is weak - members feel awkward and it becomes personal.






34. Different behaviors which increase closeness - familiarity - and relationship.






35. Necessity - relativity - rationalization - self-deception - end goal - greed






36. Illustrations which represent a more abstract idea/concept.






37. Your communication style is based on these two things.






38. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






39. The act of receiving information through the ears.






40. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






41. Difference between petroglyphs and pictograms.






42. 4 styles of communication






43. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






44. Actions - gestures - appearance - etc.






45. All intentional and unintentional messages that are not written - spoken - or sounded.






46. Types of frame of reference.






47. Written or spoken word






48. Develop your own opinion about the message (process)






49. Provide fair and equal treatment for all individuals and groups involved.






50. Rules and reasons for communication - known and easily stated.