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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Ethical Rules
Personal Space
Dealing with Semantic Barrier
Utilitarian - moral rights - justice - practical
Immediacy Behaviors
2. Types of communication
verbal - vocal - visual
Petroglyphs
Cognitive Conflict
Evaluating
3. Types of conflict.
Cognitive and Affective
Affective Conflict
Informal
Eye contact
4. Assign meaning to the message (internalize)
Active Listening
Utilitarian - moral rights - justice - practical
Interpreting
Technical
5. Ways to maintain effective relationships.
Expectations - teamwork - trust
Illustrators
Ambiguous Words
Vocal Communication
6. 12 feet +: Generally only for "speaker-listener" situations.
Individualistic vs. collectivist - low context vs. high contex
Open Style
Hand gestures - posture - clothing - time - etc.
Public Distance
7. Clarify meanings and sustaining conversation.
Illustrators
Feedback and disclosure
Dealing with Semantic Barrier
Low Context
8. Tone of voice
Physical Enviroment
Stimulus - motivation - encoding - code - decoding - feedback
Vocal Communication
Moral Rights
9. The process of internalizing and heeding information.
Dealing with Gender Barrier
Listening
Collectivist
Physical Enviroment
10. Steps in Communication
Closed - blind - hidden - open
Ideograms
Low Context
Stimulus - motivation - encoding - code - decoding - feedback
11. Time is a resource to be rationed and controlled.
Utilitarian
Emblem - illustrators - regulators - adaptors
Monochromatic View
Low Context
12. Movements/gestures that vary between cultures more than eye contact.
Traditional - human relations - human resources - systems/contingency - transformational
Listening
Emblem - illustrators - regulators - adaptors
Collaborating
13. Create the greatest good for the greatest amount of people
Monochromatic and Polychromatic
Utilitarian - moral rights - justice - practical
Utilitarian
Writing
14. Universal - cross cultural non-verbal communication.
Remembering
Facial expressions
Intimate - personal - social - public
Regulators
15. Most common conflict resolution for closed style communicators.
Monochromatic and Polychromatic
Practical
Petroglyphs
Avoiding
16. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Writing
Informal
Sensing
Social Distance
17. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Pictograms
Cognitive and Affective
Dealing with Gender Barrier
Physical Enviroment
18. Non-verbal signals
Communication Style
Sensing - interpreting - evaluating - responding - remembering.
Facial expressions
Hand gestures - posture - clothing - time - etc.
19. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Telecommunication
Non-verbal communication
Pictograms
Informal
20. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Visual Communication
Communication
Technical - formal - informal
Affective Conflict
21. Culture found in the west.
Monochromatic and Polychromatic
Immediacy Behaviors
Individualistic
Remembering
22. Habitual movements/gestures used in times of stress.
Frame of reference and cultural background
Public Distance
Technical - formal - informal
Adaptors
23. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Ideograms
Interpreting
Communication Style
Informal
24. Develop your own opinion about the message (process)
Utilitarian - moral rights - justice - practical
Pictograms
Visual Communication
Evaluating
25. Touching- 18 inches: private use.
Facial expressions
Immediacy Behaviors
Regulators
Intimate Space
26. Rules and reasons for communication - known and easily stated.
Personal Space
Pictograms
Technical
Regulators
27. 2nd choice conflict resolution for all types of communicators.
Compromising
Informal
Polychromatic View
Blind Style
28. Intentional movements/gestures that add to or clarify verbal meaning.
Utilitarian
Stimulus - motivation - encoding - code - decoding - feedback
Illustrators
Dealing with Physical barriers
29. Depends on the sender; words matter.
Ambiguous Words
Collectivist
Telecommunication
Low Context
30. Most common conflict resolution for blind style communicators.
Active Listening
Competing
Accommodating
Non-verbal communication
31. Illustrations which represent a more abstract idea/concept.
Utilitarian
Low Context
Petroglyphs show pictures and pictograms tell stories.
Ideograms
32. Different behaviors which increase closeness - familiarity - and relationship.
Writing
Immediacy Behaviors
Expectations - teamwork - trust
Individualistic vs. collectivist - low context vs. high contex
33. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Dealing with Personal barriers
Avoiding - accommodating - compromising - competing - collaborating.
Telecommunication
Closed Style
34. Most common conflict resolution for hidden style communicators.
Avoiding
Affective Conflict
Visual Communication
Accommodating
35. Choosing which stimulus to focus on (intake)
Sensing
Dealing with Personal barriers
Petroglyphs
Facial expressions
36. Difference between petroglyphs and pictograms.
Affective Conflict
Petroglyphs show pictures and pictograms tell stories.
Utilitarian - moral rights - justice - practical
Non-verbal communication
37. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Evaluating
Stimulus - motivation - encoding - code - decoding - feedback
Hidden Style
Dealing with Semantic Barrier
38. People usually believe what they see over what they hear.
Petroglyphs
Compromising
High Context
Ambiguous Words
39. All intentional and unintentional messages that are not written - spoken - or sounded.
Non-verbal communication
Traditional - human relations - human resources - systems/contingency - transformational
Stimulus - motivation - encoding - code - decoding - feedback
Ambiguous Words
40. Trust is weak - members feel awkward and it becomes personal.
Affective Conflict
Hidden Style
Speech
Intimate - personal - social - public
41. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Remembering
Vocal Communication
Open Style
Monochromatic and Polychromatic
42. Your communication style is based on these two things.
Dealing with Gender Barrier
Feedback and disclosure
Communication Style
Informal
43. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Sensing
Blind Style
Listening
Polychromatic View
44. Types of conflict resolution.
Hearing
Closed Style
Avoiding - accommodating - compromising - competing - collaborating.
Adaptors
45. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Listening
Speech
Active Listening
Avoiding
46. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Pictograms
Individualistic
Writing
Responding
47. Intentional movements/gestures with a specific meaning.
Writing
Listening
Verbal Communication
Emblem
48. Lengths of personal space.
Communication Ethics
Cognitive and Affective
Ambiguous Words
Intimate - personal - social - public
49. Culture found in the east.
Blind Style
Collectivist
Cognitive Conflict
Intimate - personal - social - public
50. 18 inches- 4 feet: close friends/colleagues.
Personal Space
Communication
Competing
Social Distance