Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Protect people's fundamental or inalienable rights. (the golden rule)






2. Your communication style is based on these two things.






3. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






4. People usually believe what they see over what they hear.






5. Intentional movements/gestures with a specific meaning.






6. Overcome them and keep them in check.






7. Develop your own opinion about the message (process)






8. Types of conflict.






9. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






10. Most common conflict resolution for hidden style communicators.






11. Illustrations which represent a more abstract idea/concept.






12. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






13. Types of frame of reference.






14. Non-verbal communication is based on what two elements?






15. Universal - cross cultural non-verbal communication.






16. 2nd choice conflict resolution for all types of communicators.






17. Ethical Rules






18. Types of communication






19. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






20. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






21. Self-control and focus on the message.






22. Different behaviors which increase closeness - familiarity - and relationship.






23. All intentional and unintentional messages that are not written - spoken - or sounded.






24. 18 inches- 4 feet: close friends/colleagues.






25. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






26. Culture found in the west.






27. 4 styles of communication






28. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






29. Depends on the sender; words matter.






30. Habitual movements/gestures used in times of stress.






31. Time is a resource to be rationed and controlled.






32. Most common conflict resolution for blind style communicators.






33. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






34. Tone of voice






35. Understanding listening stages






36. Ways to maintain effective relationships.






37. Assign meaning to the message (internalize)






38. Create the greatest good for the greatest amount of people






39. Time is a tool to be used in building/maintaining relationships.






40. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






41. The process of internalizing and heeding information.






42. Necessity - relativity - rationalization - self-deception - end goal - greed






43. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






44. 12 feet +: Generally only for "speaker-listener" situations.






45. Provide fair and equal treatment for all individuals and groups involved.






46. Lengths of personal space.






47. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






48. Types of conflict resolution.






49. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






50. Most common conflict resolution for open style communicators.







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


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