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Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Major models of communication






2. Depends on the sender; words matter.






3. Habitual movements/gestures used in times of stress.






4. Clarify meanings and sustaining conversation.






5. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






6. Non-verbal signals






7. 2nd choice conflict resolution for all types of communicators.






8. Understanding listening stages






9. Overcome them and keep them in check.






10. Four barriers that keep us from listening.






11. Non-verbal communication






12. Provide fair and equal treatment for all individuals and groups involved.






13. Types of conflict resolution.






14. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






15. Culture found in the east.






16. Types of conflict.






17. Assign meaning to the message (internalize)






18. Illustrations which represent a more abstract idea/concept.






19. All intentional and unintentional messages that are not written - spoken - or sounded.






20. The act of receiving information through the ears.






21. Culture found in the west.






22. Most common conflict resolution for open style communicators.






23. Written or spoken word






24. Choosing which stimulus to focus on (intake)






25. Most common conflict resolution for blind style communicators.






26. Time is a tool to be used in building/maintaining relationships.






27. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






28. Types of frame of reference.






29. Most common conflict resolution for hidden style communicators.






30. The process of internalizing and heeding information.






31. Lengths of personal space.






32. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






33. 12 feet +: Generally only for "speaker-listener" situations.






34. Time is a resource to be rationed and controlled.






35. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






36. Create the greatest good for the greatest amount of people






37. Universal - cross cultural non-verbal communication.






38. Actions - gestures - appearance - etc.






39. 4 styles of communication






40. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






41. Ways to maintain effective relationships.






42. Based on ideas - objective. Ideas are separate than the person.






43. Steps in Communication






44. People usually believe what they see over what they hear.






45. Self-control and focus on the message.






46. Rules and reasons for communication - known and easily stated.






47. Different behaviors which increase closeness - familiarity - and relationship.






48. Most common conflict resolution for closed style communicators.






49. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






50. Movements/gestures that vary between cultures more than eye contact.







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Can you answer 50 questions in 15 minutes?


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