Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Trust is weak - members feel awkward and it becomes personal.






2. Non-verbal communication is based on what two elements?






3. Most common conflict resolution for hidden style communicators.






4. Culture found in the east.






5. Types of communication






6. Types of frame of reference.






7. Based on ideas - objective. Ideas are separate than the person.






8. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






9. Most common conflict resolution for closed style communicators.






10. Tone of voice






11. Most common conflict resolution for blind style communicators.






12. Non-verbal communication






13. Most common conflict resolution for open style communicators.






14. The process of internalizing and heeding information.






15. Actions - gestures - appearance - etc.






16. Touching- 18 inches: private use.






17. Movements/gestures that vary between cultures more than eye contact.






18. Lengths of personal space.






19. Views of time.






20. Protect people's fundamental or inalienable rights. (the golden rule)






21. Your communication style is based on these two things.






22. Non-verbal signals






23. 18 inches- 4 feet: close friends/colleagues.






24. Time is a resource to be rationed and controlled.






25. Taking appropriate action on the message (feedback)






26. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






27. Provide fair and equal treatment for all individuals and groups involved.






28. The act of receiving information through the ears.






29. People usually believe what they see over what they hear.






30. Understanding listening stages






31. Assign meaning to the message (internalize)






32. Habitual movements/gestures used in times of stress.






33. Intentional movements/gestures that add to or clarify verbal meaning.






34. Difference between petroglyphs and pictograms.






35. Intentional movements/gestures with a specific meaning.






36. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






37. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






38. Different behaviors which increase closeness - familiarity - and relationship.






39. Universal - cross cultural non-verbal communication.






40. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






41. Self-control and focus on the message.






42. Intentional or unintentional movements/gestures that control the flow of conversation.






43. Rules are stated and known - but not the reasons.






44. Clarify meanings and sustaining conversation.






45. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






46. Decide which parts of the message are worth remembering.






47. Rules and reasons for communication - known and easily stated.






48. Ethical Rules






49. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






50. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.