Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Provide fair and equal treatment for all individuals and groups involved.






2. Rules and reasons for communication - known and easily stated.






3. Universal - cross cultural non-verbal communication.






4. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






5. Develop your own opinion about the message (process)






6. Depends on the sender; words matter.






7. Touching- 18 inches: private use.






8. Overcome them and keep them in check.






9. Steps in Communication






10. 4 styles of communication






11. Rules are stated and known - but not the reasons.






12. The act of receiving information through the ears.






13. Assign meaning to the message (internalize)






14. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






15. Movements/gestures that vary between cultures more than eye contact.






16. Choosing which stimulus to focus on (intake)






17. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






18. 2nd choice conflict resolution for all types of communicators.






19. Intentional movements/gestures with a specific meaning.






20. Understanding listening stages






21. 2 types of cultural differences






22. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






23. Culture found in the west.






24. Time is a tool to be used in building/maintaining relationships.






25. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






26. Four barriers that keep us from listening.






27. All intentional and unintentional messages that are not written - spoken - or sounded.






28. Clarify meanings and sustaining conversation.






29. Most common conflict resolution for closed style communicators.






30. Views of time.






31. Lengths of personal space.






32. Ways to maintain effective relationships.






33. People usually believe what they see over what they hear.






34. Major models of communication






35. Protect people's fundamental or inalienable rights. (the golden rule)






36. Time is a resource to be rationed and controlled.






37. Ethical Rules






38. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






39. Most common conflict resolution for blind style communicators.






40. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






41. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






42. Difference between petroglyphs and pictograms.






43. Non-verbal signals






44. Actions - gestures - appearance - etc.






45. Easy to communicate to society because the typical person would find them acceptable.






46. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






47. 12 feet +: Generally only for "speaker-listener" situations.






48. Written or spoken word






49. Types of conflict.






50. Self-control and focus on the message.