Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






2. Non-verbal communication is based on what two elements?






3. Necessity - relativity - rationalization - self-deception - end goal - greed






4. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






5. Taking appropriate action on the message (feedback)






6. Most common conflict resolution for hidden style communicators.






7. Views of time.






8. 18 inches- 4 feet: close friends/colleagues.






9. Overcome them and keep them in check.






10. All intentional and unintentional messages that are not written - spoken - or sounded.






11. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






12. Different behaviors which increase closeness - familiarity - and relationship.






13. Most common conflict resolution for open style communicators.






14. Create the greatest good for the greatest amount of people






15. The act of receiving information through the ears.






16. Intentional movements/gestures with a specific meaning.






17. Four barriers that keep us from listening.






18. Steps in Communication






19. Habitual movements/gestures used in times of stress.






20. Most common conflict resolution for blind style communicators.






21. Actions - gestures - appearance - etc.






22. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






23. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






24. Rules are stated and known - but not the reasons.






25. 2nd choice conflict resolution for all types of communicators.






26. People usually believe what they see over what they hear.






27. The process of internalizing and heeding information.






28. Your communication style is based on these two things.






29. Movements/gestures that vary between cultures more than eye contact.






30. Non-verbal signals






31. Time is a resource to be rationed and controlled.






32. Ethical Rules






33. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






34. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






35. Difference between petroglyphs and pictograms.






36. Types of frame of reference.






37. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






38. 4 styles of communication






39. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






40. Depends on the receiver; context matters.






41. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






42. Lengths of personal space.






43. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






44. Written or spoken word






45. Types of conflict resolution.






46. Intentional or unintentional movements/gestures that control the flow of conversation.






47. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






48. Tone of voice






49. Time is a tool to be used in building/maintaining relationships.






50. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.