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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Protect people's fundamental or inalienable rights. (the golden rule)
Avoiding - accommodating - compromising - competing - collaborating.
Moral Rights
Justice
Unethical traps
2. Tone of voice
Vocal Communication
Closed - blind - hidden - open
Collaborating
Expectations - teamwork - trust
3. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Informal
Cognitive and Affective
Illustrators
Communication Ethics
4. Lengths of personal space.
Dealing with Physical barriers
Intimate - personal - social - public
Unethical traps
Utilitarian
5. Types of conflict resolution.
Accommodating
Hearing
Avoiding - accommodating - compromising - competing - collaborating.
Ideograms
6. Increase our understanding and relate to the other sex differently.
Monochromatic View
verbal - vocal - visual
Blind Style
Dealing with Gender Barrier
7. Intentional movements/gestures with a specific meaning.
Listening
Emblem
Collectivist
Immediacy Behaviors
8. Time is a resource to be rationed and controlled.
Expectations - teamwork - trust
Accommodating
Hidden Style
Monochromatic View
9. Intentional movements/gestures that add to or clarify verbal meaning.
Avoiding
Interpreting
Verbal Communication
Illustrators
10. Ethical Rules
70% of all communication
Utilitarian - moral rights - justice - practical
Collaborating
Dealing with Physical barriers
11. Non-verbal signals
Practical
Compromising
Hand gestures - posture - clothing - time - etc.
Personal Space
12. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Active Listening
Cave Paintings
Public Distance
Regulators
13. Types of communication
Collaborating
Verbal Communication
verbal - vocal - visual
Informal
14. Steps in Communication
Closed - blind - hidden - open
Stimulus - motivation - encoding - code - decoding - feedback
Monochromatic and Polychromatic
Evaluating
15. Taking appropriate action on the message (feedback)
Technical - formal - informal
Responding
Eye contact
Emblem - illustrators - regulators - adaptors
16. Decide which parts of the message are worth remembering.
Collaborating
Accommodating
Sensing - interpreting - evaluating - responding - remembering.
Remembering
17. Types of conflict.
Unethical traps
Cognitive and Affective
Open Style
Low Context
18. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Illustrators
Technical
Informal
Physical - Personal - Semantic - Gender
19. Intentional or unintentional movements/gestures that control the flow of conversation.
Closed - blind - hidden - open
Interpreting
Regulators
Social Distance
20. Difference between petroglyphs and pictograms.
Petroglyphs show pictures and pictograms tell stories.
Avoiding
Emblem - illustrators - regulators - adaptors
Personal Space
21. 12 feet +: Generally only for "speaker-listener" situations.
Unethical traps
Ideograms
Public Distance
Petroglyphs
22. Non-verbal communication
70% of all communication
Facial expressions
Monochromatic and Polychromatic
Emblem - illustrators - regulators - adaptors
23. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Compromising
Pictograms
Expectations - teamwork - trust
Low Context
24. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Communication Style
Speech
Evaluating
Technical
25. Four barriers that keep us from listening.
Physical - Personal - Semantic - Gender
Dealing with Gender Barrier
Practical
Intimate - personal - social - public
26. Self-control and focus on the message.
Hidden Style
Dealing with Gender Barrier
Physical Enviroment
Dealing with Physical barriers
27. Your communication style is based on these two things.
Petroglyphs
Telecommunication
Feedback and disclosure
Affective Conflict
28. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Speech
Verbal Communication
Moral Rights
Sensing
29. Time is a tool to be used in building/maintaining relationships.
Hearing
Polychromatic View
Petroglyphs show pictures and pictograms tell stories.
Petroglyphs
30. Universal - cross cultural non-verbal communication.
Moral Rights
Petroglyphs show pictures and pictograms tell stories.
Facial expressions
Communication
31. Rules are stated and known - but not the reasons.
Formal
Telecommunication
Regulators
Interpreting
32. Most common conflict resolution for closed style communicators.
Avoiding
Hand gestures - posture - clothing - time - etc.
Accommodating
Non-verbal communication
33. Most common conflict resolution for blind style communicators.
Cognitive and Affective
Competing
Intimate Space
Physical - Personal - Semantic - Gender
34. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Blind Style
Hidden Style
Communication
Avoiding - accommodating - compromising - competing - collaborating.
35. Written or spoken word
Active Listening
verbal - vocal - visual
Verbal Communication
Pictograms
36. Understanding listening stages
Pictograms
Sensing - interpreting - evaluating - responding - remembering.
Individualistic vs. collectivist - low context vs. high contex
Responding
37. Choosing which stimulus to focus on (intake)
Sensing
Hidden Style
Formal
Emblem - illustrators - regulators - adaptors
38. Most common conflict resolution for open style communicators.
Hand gestures - posture - clothing - time - etc.
Collaborating
Intimate Space
Active Listening
39. The process of internalizing and heeding information.
Listening
Intimate Space
Competing
Intimate - personal - social - public
40. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Visual Communication
Immediacy Behaviors
Responding
Writing
41. Touching- 18 inches: private use.
Adaptors
Intimate Space
Responding
Speech
42. All intentional and unintentional messages that are not written - spoken - or sounded.
Emblem
Sensing
Non-verbal communication
Dealing with Semantic Barrier
43. Illustrations which represent a more abstract idea/concept.
Ideograms
Immediacy Behaviors
Petroglyphs show pictures and pictograms tell stories.
Justice
44. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Practical
Avoiding - accommodating - compromising - competing - collaborating.
Emblem
Blind Style
45. Based on ideas - objective. Ideas are separate than the person.
Compromising
Cognitive Conflict
Adaptors
Cognitive and Affective
46. Depends on the sender; words matter.
Low Context
Open Style
Intimate - personal - social - public
Monochromatic and Polychromatic
47. Culture found in the west.
Writing
Individualistic
Immediacy Behaviors
Evaluating
48. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Physical Enviroment
Communication Ethics
Personal Space
Dealing with Personal barriers
49. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Active Listening
Physical Enviroment
Polychromatic View
Feedback and disclosure
50. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Open Style
Emblem
Avoiding
Petroglyphs show pictures and pictograms tell stories.