Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Protect people's fundamental or inalienable rights. (the golden rule)






2. Tone of voice






3. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






4. Lengths of personal space.






5. Types of conflict resolution.






6. Increase our understanding and relate to the other sex differently.






7. Intentional movements/gestures with a specific meaning.






8. Time is a resource to be rationed and controlled.






9. Intentional movements/gestures that add to or clarify verbal meaning.






10. Ethical Rules






11. Non-verbal signals






12. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






13. Types of communication






14. Steps in Communication






15. Taking appropriate action on the message (feedback)






16. Decide which parts of the message are worth remembering.






17. Types of conflict.






18. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






19. Intentional or unintentional movements/gestures that control the flow of conversation.






20. Difference between petroglyphs and pictograms.






21. 12 feet +: Generally only for "speaker-listener" situations.






22. Non-verbal communication






23. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






24. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






25. Four barriers that keep us from listening.






26. Self-control and focus on the message.






27. Your communication style is based on these two things.






28. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






29. Time is a tool to be used in building/maintaining relationships.






30. Universal - cross cultural non-verbal communication.






31. Rules are stated and known - but not the reasons.






32. Most common conflict resolution for closed style communicators.






33. Most common conflict resolution for blind style communicators.






34. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






35. Written or spoken word






36. Understanding listening stages






37. Choosing which stimulus to focus on (intake)






38. Most common conflict resolution for open style communicators.






39. The process of internalizing and heeding information.






40. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






41. Touching- 18 inches: private use.






42. All intentional and unintentional messages that are not written - spoken - or sounded.






43. Illustrations which represent a more abstract idea/concept.






44. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






45. Based on ideas - objective. Ideas are separate than the person.






46. Depends on the sender; words matter.






47. Culture found in the west.






48. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






49. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






50. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -