Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






2. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






3. Ethical Rules






4. Most common conflict resolution for hidden style communicators.






5. Provide fair and equal treatment for all individuals and groups involved.






6. Create the greatest good for the greatest amount of people






7. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






8. Non-verbal communication is based on what two elements?






9. Different behaviors which increase closeness - familiarity - and relationship.






10. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






11. The act of receiving information through the ears.






12. Clarify meanings and sustaining conversation.






13. Your communication style is based on these two things.






14. Lengths of personal space.






15. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






16. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






17. Four barriers that keep us from listening.






18. Develop your own opinion about the message (process)






19. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






20. Taking appropriate action on the message (feedback)






21. Protect people's fundamental or inalienable rights. (the golden rule)






22. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






23. Touching- 18 inches: private use.






24. Most common conflict resolution for open style communicators.






25. Views of time.






26. Ways to maintain effective relationships.






27. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






28. Self-control and focus on the message.






29. Universal - cross cultural non-verbal communication.






30. Movements/gestures that vary between cultures more than eye contact.






31. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






32. 2 types of cultural differences






33. Most common conflict resolution for blind style communicators.






34. Depends on the sender; words matter.






35. Increase our understanding and relate to the other sex differently.






36. Necessity - relativity - rationalization - self-deception - end goal - greed






37. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






38. Intentional movements/gestures that add to or clarify verbal meaning.






39. Types of communication






40. Decide which parts of the message are worth remembering.






41. 4 styles of communication






42. Easy to communicate to society because the typical person would find them acceptable.






43. Rules and reasons for communication - known and easily stated.






44. Types of conflict.






45. Steps in Communication






46. Depends on the receiver; context matters.






47. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






48. Actions - gestures - appearance - etc.






49. Intentional or unintentional movements/gestures that control the flow of conversation.






50. Habitual movements/gestures used in times of stress.