Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Intentional movements/gestures that add to or clarify verbal meaning.






2. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






3. Types of frame of reference.






4. Actions - gestures - appearance - etc.






5. Culture found in the east.






6. Create the greatest good for the greatest amount of people






7. 4 styles of communication






8. Steps in Communication






9. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






10. Necessity - relativity - rationalization - self-deception - end goal - greed






11. The act of receiving information through the ears.






12. Illustrations which represent a more abstract idea/concept.






13. 18 inches- 4 feet: close friends/colleagues.






14. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






15. Rules are stated and known - but not the reasons.






16. Time is a resource to be rationed and controlled.






17. Habitual movements/gestures used in times of stress.






18. Clarify meanings and sustaining conversation.






19. Types of conflict.






20. Depends on the receiver; context matters.






21. Universal - cross cultural non-verbal communication.






22. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






23. Based on ideas - objective. Ideas are separate than the person.






24. Ways to maintain effective relationships.






25. Non-verbal signals






26. Written or spoken word






27. All intentional and unintentional messages that are not written - spoken - or sounded.






28. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






29. 2nd choice conflict resolution for all types of communicators.






30. Understanding listening stages






31. Most common conflict resolution for blind style communicators.






32. Four barriers that keep us from listening.






33. Taking appropriate action on the message (feedback)






34. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






35. People usually believe what they see over what they hear.






36. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






37. Tone of voice






38. Touching- 18 inches: private use.






39. Easy to communicate to society because the typical person would find them acceptable.






40. Time is a tool to be used in building/maintaining relationships.






41. Most common conflict resolution for closed style communicators.






42. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






43. Overcome them and keep them in check.






44. Intentional or unintentional movements/gestures that control the flow of conversation.






45. Rules and reasons for communication - known and easily stated.






46. 2 types of cultural differences






47. Non-verbal communication is based on what two elements?






48. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






49. Types of conflict resolution.






50. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.