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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Habitual movements/gestures used in times of stress.
Immediacy Behaviors
Adaptors
Monochromatic and Polychromatic
Affective Conflict
2. Time is a tool to be used in building/maintaining relationships.
Practical
Polychromatic View
Affective Conflict
Utilitarian - moral rights - justice - practical
3. Easy to communicate to society because the typical person would find them acceptable.
Utilitarian - moral rights - justice - practical
Emblem
70% of all communication
Practical
4. Intentional or unintentional movements/gestures that control the flow of conversation.
Compromising
Regulators
Monochromatic View
Dealing with Gender Barrier
5. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Active Listening
Remembering
Communication
Monochromatic View
6. Most common conflict resolution for closed style communicators.
Avoiding
Remembering
Social Distance
Collaborating
7. Time is a resource to be rationed and controlled.
Technical - formal - informal
Blind Style
Physical Enviroment
Monochromatic View
8. Culture found in the east.
Petroglyphs show pictures and pictograms tell stories.
Collectivist
Hand gestures - posture - clothing - time - etc.
Physical - Personal - Semantic - Gender
9. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Technical - formal - informal
Affective Conflict
Monochromatic and Polychromatic
Communication Ethics
10. Movements/gestures that vary between cultures more than eye contact.
Hearing
Telecommunication
Blind Style
Emblem - illustrators - regulators - adaptors
11. Self-control and focus on the message.
Dealing with Physical barriers
Polychromatic View
Ideograms
Speech
12. Intentional movements/gestures that add to or clarify verbal meaning.
Individualistic vs. collectivist - low context vs. high contex
High Context
Illustrators
Sensing - interpreting - evaluating - responding - remembering.
13. Trust is weak - members feel awkward and it becomes personal.
Accommodating
High Context
Affective Conflict
Vocal Communication
14. 2nd choice conflict resolution for all types of communicators.
Utilitarian
Stimulus - motivation - encoding - code - decoding - feedback
Pictograms
Compromising
15. Four barriers that keep us from listening.
Active Listening
Personal Space
Formal
Physical - Personal - Semantic - Gender
16. Overcome them and keep them in check.
Adaptors
Dealing with Personal barriers
Telecommunication
Writing
17. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Intimate Space
Facial expressions
Feedback and disclosure
Telecommunication
18. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Listening
Open Style
70% of all communication
Individualistic
19. Rules and reasons for communication - known and easily stated.
Regulators
Avoiding - accommodating - compromising - competing - collaborating.
Technical
Open Style
20. Major models of communication
Traditional - human relations - human resources - systems/contingency - transformational
Hand gestures - posture - clothing - time - etc.
Public Distance
Sensing - interpreting - evaluating - responding - remembering.
21. Actions - gestures - appearance - etc.
Avoiding
Communication Ethics
Practical
Visual Communication
22. Types of communication
Avoiding - accommodating - compromising - competing - collaborating.
Speech
Unethical traps
verbal - vocal - visual
23. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Listening
Blind Style
Hidden Style
Hearing
24. Most common conflict resolution for blind style communicators.
Competing
Facial expressions
Communication Style
Collaborating
25. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Informal
Vocal Communication
Closed Style
Public Distance
26. Assign meaning to the message (internalize)
Blind Style
Eye contact
Interpreting
Remembering
27. Universal - cross cultural non-verbal communication.
Intimate - personal - social - public
Low Context
Adaptors
Facial expressions
28. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Social Distance
Petroglyphs
Closed - blind - hidden - open
Frame of reference and cultural background
29. Culture found in the west.
Interpreting
Responding
Individualistic
70% of all communication
30. Types of conflict.
Cognitive and Affective
Utilitarian
Writing
Feedback and disclosure
31. 18 inches- 4 feet: close friends/colleagues.
Illustrators
Individualistic vs. collectivist - low context vs. high contex
Physical - Personal - Semantic - Gender
Personal Space
32. Non-verbal communication is based on what two elements?
Technical
Remembering
Cave Paintings
Frame of reference and cultural background
33. Ethical Rules
Pictograms
Affective Conflict
Physical - Personal - Semantic - Gender
Utilitarian - moral rights - justice - practical
34. Ways to maintain effective relationships.
Sensing
Dealing with Personal barriers
Expectations - teamwork - trust
Vocal Communication
35. 4 styles of communication
Utilitarian
Closed - blind - hidden - open
Hearing
Collectivist
36. Your communication style is based on these two things.
Emblem
Immediacy Behaviors
Speech
Feedback and disclosure
37. Steps in Communication
Cognitive Conflict
Eye contact
Communication
Stimulus - motivation - encoding - code - decoding - feedback
38. Provide fair and equal treatment for all individuals and groups involved.
Avoiding - accommodating - compromising - competing - collaborating.
Blind Style
Practical
Justice
39. Increase our understanding and relate to the other sex differently.
Hearing
Dealing with Gender Barrier
Communication Style
Intimate Space
40. Difference between petroglyphs and pictograms.
Intimate Space
High Context
Petroglyphs show pictures and pictograms tell stories.
Compromising
41. Views of time.
Cognitive Conflict
Monochromatic and Polychromatic
Individualistic
Practical
42. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Listening
Physical Enviroment
Closed Style
Expectations - teamwork - trust
43. People usually believe what they see over what they hear.
Illustrators
Ambiguous Words
Listening
Low Context
44. Rules are stated and known - but not the reasons.
Hidden Style
Formal
Ideograms
Polychromatic View
45. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Avoiding - accommodating - compromising - competing - collaborating.
Hidden Style
Hand gestures - posture - clothing - time - etc.
Immediacy Behaviors
46. Create the greatest good for the greatest amount of people
Collaborating
Closed - blind - hidden - open
Utilitarian
Individualistic vs. collectivist - low context vs. high contex
47. Depends on the sender; words matter.
Ideograms
Open Style
Affective Conflict
Low Context
48. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Evaluating
Sensing - interpreting - evaluating - responding - remembering.
70% of all communication
Eye contact
49. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Cave Paintings
Physical Enviroment
Accommodating
Writing
50. The process of internalizing and heeding information.
Physical Enviroment
Listening
Feedback and disclosure
Unethical traps