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Business And Professional Speaking
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Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 2 types of cultural differences
Individualistic vs. collectivist - low context vs. high contex
Hand gestures - posture - clothing - time - etc.
Dealing with Gender Barrier
Verbal Communication
2. Tone of voice
Physical Enviroment
Vocal Communication
Individualistic vs. collectivist - low context vs. high contex
Individualistic
3. Types of conflict resolution.
Avoiding - accommodating - compromising - competing - collaborating.
Immediacy Behaviors
Communication Ethics
Regulators
4. Difference between petroglyphs and pictograms.
Hearing
Monochromatic and Polychromatic
Frame of reference and cultural background
Petroglyphs show pictures and pictograms tell stories.
5. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Writing
High Context
Individualistic
Communication Ethics
6. Most common conflict resolution for blind style communicators.
Competing
Collectivist
Physical - Personal - Semantic - Gender
Closed Style
7. Non-verbal communication
70% of all communication
Personal Space
Cave Paintings
Communication
8. 4 styles of communication
High Context
Physical Enviroment
Closed - blind - hidden - open
Illustrators
9. Culture found in the east.
Collectivist
Verbal Communication
Remembering
Closed Style
10. Different behaviors which increase closeness - familiarity - and relationship.
Blind Style
Illustrators
Dealing with Gender Barrier
Immediacy Behaviors
11. Ways to maintain effective relationships.
Practical
Expectations - teamwork - trust
Interpreting
Hidden Style
12. Types of frame of reference.
Affective Conflict
Compromising
Monochromatic and Polychromatic
Technical - formal - informal
13. Actions - gestures - appearance - etc.
Visual Communication
Petroglyphs show pictures and pictograms tell stories.
Dealing with Personal barriers
Intimate - personal - social - public
14. Universal - cross cultural non-verbal communication.
Closed - blind - hidden - open
Regulators
Remembering
Facial expressions
15. Rules are stated and known - but not the reasons.
Ambiguous Words
Formal
Physical - Personal - Semantic - Gender
Visual Communication
16. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Monochromatic View
Active Listening
Evaluating
Non-verbal communication
17. Intentional movements/gestures with a specific meaning.
Dealing with Semantic Barrier
Emblem
Affective Conflict
Open Style
18. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
High Context
Immediacy Behaviors
Social Distance
Dealing with Semantic Barrier
19. Your communication style is based on these two things.
Petroglyphs show pictures and pictograms tell stories.
Feedback and disclosure
Ideograms
Unethical traps
20. Most common conflict resolution for hidden style communicators.
Dealing with Semantic Barrier
Social Distance
Immediacy Behaviors
Accommodating
21. Touching- 18 inches: private use.
Vocal Communication
Writing
Intimate Space
Avoiding
22. People usually believe what they see over what they hear.
Ambiguous Words
Non-verbal communication
Cognitive Conflict
70% of all communication
23. Clarify meanings and sustaining conversation.
Dealing with Physical barriers
Dealing with Semantic Barrier
Writing
Formal
24. Depends on the sender; words matter.
Low Context
Technical
Petroglyphs show pictures and pictograms tell stories.
Frame of reference and cultural background
25. Types of communication
Communication
verbal - vocal - visual
Adaptors
High Context
26. Intentional or unintentional movements/gestures that control the flow of conversation.
Hidden Style
Collaborating
Frame of reference and cultural background
Regulators
27. The act of receiving information through the ears.
Ideograms
Dealing with Physical barriers
Hearing
Communication Style
28. Written or spoken word
Regulators
Physical Enviroment
Verbal Communication
Blind Style
29. Create the greatest good for the greatest amount of people
Open Style
Public Distance
Utilitarian
Technical
30. Choosing which stimulus to focus on (intake)
Sensing
Ambiguous Words
Ideograms
Facial expressions
31. 18 inches- 4 feet: close friends/colleagues.
Cave Paintings
Dealing with Gender Barrier
High Context
Personal Space
32. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Moral Rights
Eye contact
Dealing with Gender Barrier
Low Context
33. Views of time.
Petroglyphs show pictures and pictograms tell stories.
High Context
Monochromatic and Polychromatic
Public Distance
34. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Hidden Style
Technical
Compromising
Ambiguous Words
35. Time is a tool to be used in building/maintaining relationships.
Petroglyphs show pictures and pictograms tell stories.
Ambiguous Words
Polychromatic View
Traditional - human relations - human resources - systems/contingency - transformational
36. Overcome them and keep them in check.
Individualistic vs. collectivist - low context vs. high contex
Social Distance
Avoiding - accommodating - compromising - competing - collaborating.
Dealing with Personal barriers
37. Steps in Communication
Unethical traps
Speech
Immediacy Behaviors
Stimulus - motivation - encoding - code - decoding - feedback
38. Culture found in the west.
Individualistic
Blind Style
Utilitarian - moral rights - justice - practical
verbal - vocal - visual
39. Illustrations which represent a more abstract idea/concept.
Utilitarian - moral rights - justice - practical
Eye contact
Ideograms
Traditional - human relations - human resources - systems/contingency - transformational
40. Movements/gestures that vary between cultures more than eye contact.
Communication
High Context
Informal
Emblem - illustrators - regulators - adaptors
41. Time is a resource to be rationed and controlled.
Individualistic
Sensing - interpreting - evaluating - responding - remembering.
Traditional - human relations - human resources - systems/contingency - transformational
Monochromatic View
42. Develop your own opinion about the message (process)
verbal - vocal - visual
Non-verbal communication
Evaluating
Interpreting
43. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Cave Paintings
Avoiding - accommodating - compromising - competing - collaborating.
Physical Enviroment
Active Listening
44. 2nd choice conflict resolution for all types of communicators.
Compromising
Eye contact
70% of all communication
Hearing
45. Non-verbal communication is based on what two elements?
Petroglyphs show pictures and pictograms tell stories.
Vocal Communication
Frame of reference and cultural background
Remembering
46. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Hidden Style
Personal Space
Communication Ethics
Cognitive and Affective
47. The process of internalizing and heeding information.
Dealing with Gender Barrier
Listening
Emblem
Individualistic
48. Intentional movements/gestures that add to or clarify verbal meaning.
Technical - formal - informal
Utilitarian - moral rights - justice - practical
Immediacy Behaviors
Illustrators
49. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Speech
Individualistic vs. collectivist - low context vs. high contex
Eye contact
Competing
50. Lengths of personal space.
Cognitive Conflict
Accommodating
Intimate - personal - social - public
Dealing with Semantic Barrier
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