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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Universal - cross cultural non-verbal communication.
Dealing with Physical barriers
Ideograms
Facial expressions
Emblem
2. Develop your own opinion about the message (process)
Evaluating
Cognitive Conflict
Verbal Communication
Telecommunication
3. Culture found in the west.
Monochromatic and Polychromatic
Dealing with Semantic Barrier
Individualistic
Illustrators
4. Illustrations which represent a more abstract idea/concept.
Facial expressions
Avoiding - accommodating - compromising - competing - collaborating.
Collectivist
Ideograms
5. Four barriers that keep us from listening.
Expectations - teamwork - trust
Dealing with Semantic Barrier
Physical - Personal - Semantic - Gender
Sensing - interpreting - evaluating - responding - remembering.
6. Taking appropriate action on the message (feedback)
Verbal Communication
Closed - blind - hidden - open
Responding
Hearing
7. 18 inches- 4 feet: close friends/colleagues.
Personal Space
Practical
Dealing with Personal barriers
Dealing with Physical barriers
8. Types of communication
Traditional - human relations - human resources - systems/contingency - transformational
verbal - vocal - visual
Feedback and disclosure
Dealing with Personal barriers
9. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Traditional - human relations - human resources - systems/contingency - transformational
Pictograms
Ambiguous Words
Eye contact
10. Types of frame of reference.
Traditional - human relations - human resources - systems/contingency - transformational
Technical - formal - informal
Dealing with Personal barriers
Practical
11. The act of receiving information through the ears.
Practical
Communication Ethics
Evaluating
Hearing
12. Your communication style is based on these two things.
Collectivist
Feedback and disclosure
Accommodating
Facial expressions
13. Understanding listening stages
High Context
Sensing - interpreting - evaluating - responding - remembering.
Remembering
Non-verbal communication
14. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Compromising
Cave Paintings
Dealing with Physical barriers
Communication Style
15. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Accommodating
Compromising
Technical
Informal
16. Time is a resource to be rationed and controlled.
Technical
Low Context
Monochromatic View
Avoiding
17. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Pictograms
Personal Space
Blind Style
Physical Enviroment
18. Depends on the receiver; context matters.
Dealing with Gender Barrier
Frame of reference and cultural background
Affective Conflict
High Context
19. 4 styles of communication
Moral Rights
Open Style
Closed - blind - hidden - open
Affective Conflict
20. People usually believe what they see over what they hear.
Pictograms
Social Distance
Intimate Space
Ambiguous Words
21. Overcome them and keep them in check.
Evaluating
Vocal Communication
Communication Ethics
Dealing with Personal barriers
22. 12 feet +: Generally only for "speaker-listener" situations.
Intimate - personal - social - public
Avoiding - accommodating - compromising - competing - collaborating.
Evaluating
Public Distance
23. The process of internalizing and heeding information.
Moral Rights
Communication Style
Listening
Pictograms
24. Intentional movements/gestures with a specific meaning.
Active Listening
Physical - Personal - Semantic - Gender
Utilitarian - moral rights - justice - practical
Emblem
25. Types of conflict resolution.
Informal
Avoiding - accommodating - compromising - competing - collaborating.
Emblem
Communication
26. Decide which parts of the message are worth remembering.
Illustrators
Remembering
Hidden Style
Traditional - human relations - human resources - systems/contingency - transformational
27. Easy to communicate to society because the typical person would find them acceptable.
Unethical traps
Blind Style
Listening
Practical
28. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Immediacy Behaviors
Justice
Petroglyphs
Interpreting
29. Different behaviors which increase closeness - familiarity - and relationship.
Pictograms
Immediacy Behaviors
Utilitarian - moral rights - justice - practical
Monochromatic and Polychromatic
30. Depends on the sender; words matter.
Low Context
Communication Ethics
Listening
Intimate - personal - social - public
31. 2nd choice conflict resolution for all types of communicators.
Physical - Personal - Semantic - Gender
Ideograms
Compromising
Justice
32. Lengths of personal space.
Avoiding
Collectivist
Intimate - personal - social - public
Technical - formal - informal
33. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Formal
Listening
Intimate Space
Communication
34. All intentional and unintentional messages that are not written - spoken - or sounded.
Non-verbal communication
Intimate Space
Petroglyphs
Intimate - personal - social - public
35. Most common conflict resolution for hidden style communicators.
Accommodating
Hand gestures - posture - clothing - time - etc.
Vocal Communication
Avoiding
36. Rules are stated and known - but not the reasons.
Hidden Style
Ideograms
Blind Style
Formal
37. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Avoiding - accommodating - compromising - competing - collaborating.
Expectations - teamwork - trust
Individualistic vs. collectivist - low context vs. high contex
Telecommunication
38. Most common conflict resolution for open style communicators.
Public Distance
Feedback and disclosure
Collaborating
Expectations - teamwork - trust
39. Actions - gestures - appearance - etc.
Feedback and disclosure
Visual Communication
Individualistic vs. collectivist - low context vs. high contex
Petroglyphs show pictures and pictograms tell stories.
40. Culture found in the east.
Writing
Sensing - interpreting - evaluating - responding - remembering.
Collectivist
Sensing
41. Based on ideas - objective. Ideas are separate than the person.
Compromising
Hand gestures - posture - clothing - time - etc.
Visual Communication
Cognitive Conflict
42. Self-control and focus on the message.
Dealing with Physical barriers
Communication
Individualistic
Collaborating
43. Movements/gestures that vary between cultures more than eye contact.
Hidden Style
Low Context
Active Listening
Emblem - illustrators - regulators - adaptors
44. Trust is weak - members feel awkward and it becomes personal.
Affective Conflict
Personal Space
Sensing
Remembering
45. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Communication Ethics
Unethical traps
Informal
Intimate Space
46. Non-verbal signals
Collectivist
Justice
Dealing with Personal barriers
Hand gestures - posture - clothing - time - etc.
47. 2 types of cultural differences
Personal Space
Sensing - interpreting - evaluating - responding - remembering.
Adaptors
Individualistic vs. collectivist - low context vs. high contex
48. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Practical
Speech
Evaluating
Illustrators
49. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Technical - formal - informal
Active Listening
Utilitarian
Communication
50. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Dealing with Personal barriers
Communication Ethics
Cave Paintings
Emblem