Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






2. Time is a tool to be used in building/maintaining relationships.






3. Major models of communication






4. Understanding listening stages






5. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






6. Types of frame of reference.






7. Culture found in the west.






8. Types of conflict.






9. Non-verbal signals






10. The process of internalizing and heeding information.






11. Difference between petroglyphs and pictograms.






12. 18 inches- 4 feet: close friends/colleagues.






13. Easy to communicate to society because the typical person would find them acceptable.






14. Choosing which stimulus to focus on (intake)






15. Depends on the receiver; context matters.






16. Intentional movements/gestures with a specific meaning.






17. Non-verbal communication






18. Trust is weak - members feel awkward and it becomes personal.






19. Most common conflict resolution for hidden style communicators.






20. Rules are stated and known - but not the reasons.






21. Intentional movements/gestures that add to or clarify verbal meaning.






22. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






23. Most common conflict resolution for open style communicators.






24. Decide which parts of the message are worth remembering.






25. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






26. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






27. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






28. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






29. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






30. Lengths of personal space.






31. Most common conflict resolution for closed style communicators.






32. Culture found in the east.






33. Clarify meanings and sustaining conversation.






34. Self-control and focus on the message.






35. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






36. Based on ideas - objective. Ideas are separate than the person.






37. Written or spoken word






38. Illustrations which represent a more abstract idea/concept.






39. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






40. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






41. Increase our understanding and relate to the other sex differently.






42. Four barriers that keep us from listening.






43. Overcome them and keep them in check.






44. Develop your own opinion about the message (process)






45. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.






46. Types of communication






47. All intentional and unintentional messages that are not written - spoken - or sounded.






48. People usually believe what they see over what they hear.






49. Assign meaning to the message (internalize)






50. Actions - gestures - appearance - etc.