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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 18 inches- 4 feet: close friends/colleagues.
Petroglyphs show pictures and pictograms tell stories.
Practical
Personal Space
Vocal Communication
2. Tone of voice
70% of all communication
Open Style
Remembering
Vocal Communication
3. Protect people's fundamental or inalienable rights. (the golden rule)
Closed Style
Compromising
Moral Rights
Practical
4. 4 styles of communication
Avoiding
Telecommunication
Closed - blind - hidden - open
Petroglyphs
5. Rules are stated and known - but not the reasons.
Accommodating
Closed - blind - hidden - open
Active Listening
Formal
6. Choosing which stimulus to focus on (intake)
Public Distance
Technical - formal - informal
Sensing
Ambiguous Words
7. Culture found in the west.
Emblem - illustrators - regulators - adaptors
Individualistic
Regulators
Affective Conflict
8. Overcome them and keep them in check.
Dealing with Personal barriers
Social Distance
Feedback and disclosure
Frame of reference and cultural background
9. Your communication style is based on these two things.
Feedback and disclosure
Personal Space
Compromising
Writing
10. Depends on the sender; words matter.
Petroglyphs
Low Context
Vocal Communication
Intimate - personal - social - public
11. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Expectations - teamwork - trust
Formal
Facial expressions
Communication
12. 2nd choice conflict resolution for all types of communicators.
Informal
Personal Space
Active Listening
Compromising
13. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Adaptors
Individualistic
Open Style
Illustrators
14. Time is a tool to be used in building/maintaining relationships.
Justice
Eye contact
Telecommunication
Polychromatic View
15. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Communication Style
Collaborating
Eye contact
Active Listening
16. Ways to maintain effective relationships.
Physical Enviroment
Expectations - teamwork - trust
Cognitive Conflict
Moral Rights
17. Intentional movements/gestures with a specific meaning.
Emblem
Expectations - teamwork - trust
verbal - vocal - visual
Sensing
18. Time is a resource to be rationed and controlled.
Formal
Monochromatic View
Frame of reference and cultural background
Practical
19. Understanding listening stages
Pictograms
Illustrators
Monochromatic and Polychromatic
Sensing - interpreting - evaluating - responding - remembering.
20. Clarify meanings and sustaining conversation.
Active Listening
Vocal Communication
Dealing with Semantic Barrier
Traditional - human relations - human resources - systems/contingency - transformational
21. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Compromising
Technical - formal - informal
Petroglyphs
Evaluating
22. Easy to communicate to society because the typical person would find them acceptable.
Practical
Evaluating
Immediacy Behaviors
Telecommunication
23. The act of receiving information through the ears.
Hearing
Utilitarian - moral rights - justice - practical
Ambiguous Words
Speech
24. Provide fair and equal treatment for all individuals and groups involved.
Social Distance
Justice
Telecommunication
Cognitive Conflict
25. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Dealing with Physical barriers
Competing
70% of all communication
Physical Enviroment
26. Actions - gestures - appearance - etc.
Monochromatic View
verbal - vocal - visual
Visual Communication
Utilitarian - moral rights - justice - practical
27. Non-verbal signals
Hand gestures - posture - clothing - time - etc.
Hearing
Listening
Adaptors
28. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Dealing with Gender Barrier
Monochromatic and Polychromatic
Pictograms
Moral Rights
29. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Speech
Utilitarian
Sensing - interpreting - evaluating - responding - remembering.
Communication Style
30. Most common conflict resolution for open style communicators.
Sensing - interpreting - evaluating - responding - remembering.
Petroglyphs
Listening
Collaborating
31. Most common conflict resolution for hidden style communicators.
Practical
Accommodating
Writing
Vocal Communication
32. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Adaptors
Traditional - human relations - human resources - systems/contingency - transformational
Active Listening
Dealing with Semantic Barrier
33. Intentional or unintentional movements/gestures that control the flow of conversation.
Ideograms
Regulators
Feedback and disclosure
Petroglyphs show pictures and pictograms tell stories.
34. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Public Distance
Writing
Low Context
Hidden Style
35. Four barriers that keep us from listening.
Physical - Personal - Semantic - Gender
Technical
Collaborating
Regulators
36. Lengths of personal space.
Monochromatic and Polychromatic
Illustrators
Formal
Intimate - personal - social - public
37. Intentional movements/gestures that add to or clarify verbal meaning.
Illustrators
Justice
Compromising
High Context
38. People usually believe what they see over what they hear.
Ambiguous Words
Avoiding - accommodating - compromising - competing - collaborating.
Expectations - teamwork - trust
Feedback and disclosure
39. Non-verbal communication is based on what two elements?
Remembering
Telecommunication
Frame of reference and cultural background
Formal
40. Touching- 18 inches: private use.
Avoiding - accommodating - compromising - competing - collaborating.
Intimate - personal - social - public
High Context
Intimate Space
41. Self-control and focus on the message.
Dealing with Physical barriers
Compromising
Sensing
Non-verbal communication
42. The process of internalizing and heeding information.
Responding
Listening
Frame of reference and cultural background
Traditional - human relations - human resources - systems/contingency - transformational
43. Necessity - relativity - rationalization - self-deception - end goal - greed
Unethical traps
Informal
Frame of reference and cultural background
Telecommunication
44. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Blind Style
Social Distance
Moral Rights
Facial expressions
45. Types of communication
Hand gestures - posture - clothing - time - etc.
Intimate Space
verbal - vocal - visual
Interpreting
46. Habitual movements/gestures used in times of stress.
Petroglyphs
Hand gestures - posture - clothing - time - etc.
Sensing - interpreting - evaluating - responding - remembering.
Adaptors
47. Types of conflict.
Sensing - interpreting - evaluating - responding - remembering.
Cognitive and Affective
Intimate - personal - social - public
Communication Style
48. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Utilitarian
Cognitive Conflict
Communication
Eye contact
49. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Hidden Style
Competing
Sensing
Avoiding
50. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Collaborating
Pictograms
Intimate - personal - social - public
Informal