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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Understanding listening stages
Sensing - interpreting - evaluating - responding - remembering.
Remembering
Traditional - human relations - human resources - systems/contingency - transformational
Polychromatic View
2. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Closed - blind - hidden - open
Petroglyphs
Eye contact
Adaptors
3. Illustrations which represent a more abstract idea/concept.
Speech
Collaborating
Ideograms
Intimate Space
4. Types of conflict.
Communication Style
Cognitive and Affective
Emblem - illustrators - regulators - adaptors
Listening
5. Most common conflict resolution for closed style communicators.
Interpreting
Informal
Avoiding
Utilitarian - moral rights - justice - practical
6. Difference between petroglyphs and pictograms.
Vocal Communication
Petroglyphs show pictures and pictograms tell stories.
Sensing
Communication
7. 18 inches- 4 feet: close friends/colleagues.
Vocal Communication
Unethical traps
Personal Space
Dealing with Semantic Barrier
8. Types of communication
Intimate Space
Individualistic
Adaptors
verbal - vocal - visual
9. Trust is weak - members feel awkward and it becomes personal.
Formal
Physical - Personal - Semantic - Gender
Affective Conflict
Ambiguous Words
10. Depends on the sender; words matter.
Expectations - teamwork - trust
Low Context
Moral Rights
Accommodating
11. Habitual movements/gestures used in times of stress.
Moral Rights
Adaptors
Formal
Eye contact
12. Protect people's fundamental or inalienable rights. (the golden rule)
Polychromatic View
Avoiding - accommodating - compromising - competing - collaborating.
Moral Rights
Affective Conflict
13. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Writing
Telecommunication
Responding
Personal Space
14. The process of internalizing and heeding information.
Listening
Dealing with Semantic Barrier
Physical Enviroment
Dealing with Personal barriers
15. Assign meaning to the message (internalize)
Non-verbal communication
Public Distance
Polychromatic View
Interpreting
16. The act of receiving information through the ears.
Hearing
Expectations - teamwork - trust
verbal - vocal - visual
Non-verbal communication
17. Tone of voice
Closed Style
Evaluating
Petroglyphs show pictures and pictograms tell stories.
Vocal Communication
18. Most common conflict resolution for open style communicators.
Collaborating
Illustrators
Listening
Intimate Space
19. 2 types of cultural differences
Individualistic
Interpreting
Individualistic vs. collectivist - low context vs. high contex
Public Distance
20. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.
Emblem
Active Listening
70% of all communication
Physical Enviroment
21. 12 feet +: Generally only for "speaker-listener" situations.
Ideograms
Illustrators
Public Distance
Active Listening
22. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Unethical traps
Closed Style
Emblem
Cave Paintings
23. Four barriers that keep us from listening.
Individualistic vs. collectivist - low context vs. high contex
Pictograms
Physical - Personal - Semantic - Gender
Avoiding - accommodating - compromising - competing - collaborating.
24. Most common conflict resolution for blind style communicators.
Hearing
Competing
Utilitarian
Communication Ethics
25. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Regulators
Petroglyphs
Affective Conflict
Dealing with Physical barriers
26. Culture found in the east.
Competing
Collectivist
Justice
Avoiding
27. Universal - cross cultural non-verbal communication.
Communication Style
Interpreting
Facial expressions
Monochromatic View
28. Create the greatest good for the greatest amount of people
Utilitarian
Monochromatic View
Closed Style
Petroglyphs
29. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Compromising
Individualistic
Social Distance
Dealing with Gender Barrier
30. All intentional and unintentional messages that are not written - spoken - or sounded.
Intimate - personal - social - public
Non-verbal communication
Monochromatic View
Frame of reference and cultural background
31. Easy to communicate to society because the typical person would find them acceptable.
Verbal Communication
Speech
Accommodating
Practical
32. Necessity - relativity - rationalization - self-deception - end goal - greed
Practical
verbal - vocal - visual
Communication
Unethical traps
33. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Communication
Technical - formal - informal
Telecommunication
Communication Ethics
34. Movements/gestures that vary between cultures more than eye contact.
Technical - formal - informal
Social Distance
Interpreting
Emblem - illustrators - regulators - adaptors
35. Decide which parts of the message are worth remembering.
Regulators
Remembering
Justice
Facial expressions
36. Time is a resource to be rationed and controlled.
Dealing with Physical barriers
Monochromatic View
Ideograms
Avoiding - accommodating - compromising - competing - collaborating.
37. Overcome them and keep them in check.
Dealing with Personal barriers
Sensing
Adaptors
Intimate - personal - social - public
38. Touching- 18 inches: private use.
Affective Conflict
verbal - vocal - visual
Frame of reference and cultural background
Intimate Space
39. Clarify meanings and sustaining conversation.
Ambiguous Words
Dealing with Semantic Barrier
Individualistic
Interpreting
40. Develop your own opinion about the message (process)
Practical
Evaluating
Dealing with Physical barriers
Compromising
41. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Telecommunication
Blind Style
70% of all communication
Verbal Communication
42. Views of time.
Monochromatic and Polychromatic
Feedback and disclosure
Sensing - interpreting - evaluating - responding - remembering.
Regulators
43. Non-verbal communication is based on what two elements?
Regulators
Cave Paintings
Frame of reference and cultural background
Remembering
44. Choosing which stimulus to focus on (intake)
Intimate Space
Ambiguous Words
Formal
Sensing
45. Written or spoken word
Verbal Communication
Intimate Space
Stimulus - motivation - encoding - code - decoding - feedback
Formal
46. Ethical Rules
Utilitarian - moral rights - justice - practical
Ambiguous Words
Listening
Compromising
47. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Evaluating
Stimulus - motivation - encoding - code - decoding - feedback
Physical Enviroment
Speech
48. Taking appropriate action on the message (feedback)
Justice
Responding
Physical Enviroment
Pictograms
49. Ways to maintain effective relationships.
Monochromatic View
Closed - blind - hidden - open
Expectations - teamwork - trust
Eye contact
50. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Immediacy Behaviors
Closed - blind - hidden - open
Blind Style
Cognitive Conflict