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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Non-verbal communication is based on what two elements?
Open Style
Illustrators
Ideograms
Frame of reference and cultural background
2. Lengths of personal space.
Intimate - personal - social - public
Blind Style
Collaborating
Responding
3. Rules and reasons for communication - known and easily stated.
Polychromatic View
Accommodating
Technical
Intimate Space
4. The act of receiving information through the ears.
Dealing with Gender Barrier
Hearing
Hidden Style
Moral Rights
5. Universal - cross cultural non-verbal communication.
Intimate - personal - social - public
Emblem - illustrators - regulators - adaptors
Facial expressions
Emblem
6. Choosing which stimulus to focus on (intake)
Accommodating
Dealing with Physical barriers
Sensing - interpreting - evaluating - responding - remembering.
Sensing
7. Develop your own opinion about the message (process)
Expectations - teamwork - trust
Evaluating
Polychromatic View
Collectivist
8. Time is a resource to be rationed and controlled.
Low Context
Immediacy Behaviors
Monochromatic View
Personal Space
9. Taking appropriate action on the message (feedback)
Emblem - illustrators - regulators - adaptors
Practical
Verbal Communication
Responding
10. Habitual movements/gestures used in times of stress.
Cognitive and Affective
Telecommunication
Adaptors
Communication
11. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Hidden Style
Collaborating
70% of all communication
Communication Ethics
12. Types of frame of reference.
Formal
Technical - formal - informal
Moral Rights
Avoiding
13. Provide fair and equal treatment for all individuals and groups involved.
Individualistic
Justice
Technical - formal - informal
Speech
14. Types of conflict.
Listening
Cognitive and Affective
Regulators
Informal
15. Necessity - relativity - rationalization - self-deception - end goal - greed
Writing
Open Style
Expectations - teamwork - trust
Unethical traps
16. All intentional and unintentional messages that are not written - spoken - or sounded.
Cave Paintings
Telecommunication
Avoiding - accommodating - compromising - competing - collaborating.
Non-verbal communication
17. Depends on the receiver; context matters.
Traditional - human relations - human resources - systems/contingency - transformational
High Context
Evaluating
verbal - vocal - visual
18. Trust is weak - members feel awkward and it becomes personal.
Affective Conflict
Non-verbal communication
Eye contact
Collectivist
19. Intentional or unintentional movements/gestures that control the flow of conversation.
Emblem - illustrators - regulators - adaptors
Non-verbal communication
Regulators
Technical
20. Self-control and focus on the message.
Dealing with Physical barriers
Verbal Communication
Non-verbal communication
Personal Space
21. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Adaptors
Avoiding - accommodating - compromising - competing - collaborating.
Physical Enviroment
Open Style
22. Intentional movements/gestures with a specific meaning.
Monochromatic View
Emblem
Personal Space
70% of all communication
23. Tone of voice
Vocal Communication
Immediacy Behaviors
Telecommunication
Evaluating
24. Written or spoken word
Verbal Communication
Collaborating
Blind Style
Individualistic vs. collectivist - low context vs. high contex
25. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Responding
Practical
Communication Style
Writing
26. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Avoiding
Closed Style
Public Distance
Speech
27. Decide which parts of the message are worth remembering.
Remembering
Formal
Ideograms
Ambiguous Words
28. Overcome them and keep them in check.
Petroglyphs show pictures and pictograms tell stories.
Ambiguous Words
Justice
Dealing with Personal barriers
29. 2nd choice conflict resolution for all types of communicators.
Compromising
Informal
Closed Style
Individualistic vs. collectivist - low context vs. high contex
30. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
Communication Ethics
Facial expressions
Petroglyphs
Hearing
31. People usually believe what they see over what they hear.
Ambiguous Words
Active Listening
Hearing
Immediacy Behaviors
32. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Dealing with Physical barriers
Social Distance
Communication Ethics
Cognitive and Affective
33. Most common conflict resolution for hidden style communicators.
Accommodating
Petroglyphs show pictures and pictograms tell stories.
Interpreting
Utilitarian
34. Illustrations which represent a more abstract idea/concept.
Avoiding - accommodating - compromising - competing - collaborating.
Technical
Ideograms
Remembering
35. Difference between petroglyphs and pictograms.
Petroglyphs show pictures and pictograms tell stories.
Frame of reference and cultural background
Traditional - human relations - human resources - systems/contingency - transformational
Listening
36. Movements/gestures that vary between cultures more than eye contact.
Pictograms
Facial expressions
Emblem - illustrators - regulators - adaptors
Stimulus - motivation - encoding - code - decoding - feedback
37. Steps in Communication
Evaluating
Stimulus - motivation - encoding - code - decoding - feedback
Intimate - personal - social - public
Social Distance
38. 12 feet +: Generally only for "speaker-listener" situations.
Public Distance
Monochromatic View
Dealing with Gender Barrier
Dealing with Physical barriers
39. Types of conflict resolution.
Informal
Writing
Avoiding - accommodating - compromising - competing - collaborating.
Communication Style
40. Actions - gestures - appearance - etc.
Verbal Communication
Visual Communication
Frame of reference and cultural background
Eye contact
41. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Collaborating
Monochromatic and Polychromatic
Speech
Hearing
42. Culture found in the west.
Ideograms
Individualistic
Listening
Frame of reference and cultural background
43. Assign meaning to the message (internalize)
Interpreting
Regulators
Technical
Verbal Communication
44. Most common conflict resolution for blind style communicators.
Open Style
Cave Paintings
Technical - formal - informal
Competing
45. 2 types of cultural differences
Moral Rights
Individualistic vs. collectivist - low context vs. high contex
Listening
Illustrators
46. 18 inches- 4 feet: close friends/colleagues.
Remembering
Personal Space
Communication Ethics
Communication
47. Different behaviors which increase closeness - familiarity - and relationship.
Facial expressions
Immediacy Behaviors
Utilitarian - moral rights - justice - practical
Blind Style
48. Most common conflict resolution for open style communicators.
Collaborating
Frame of reference and cultural background
Emblem
Facial expressions
49. Create the greatest good for the greatest amount of people
Hidden Style
Facial expressions
Utilitarian
70% of all communication
50. Easy to communicate to society because the typical person would find them acceptable.
Illustrators
Practical
Immediacy Behaviors
Facial expressions