Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Non-verbal communication is based on what two elements?






2. Lengths of personal space.






3. Your communication style is based on these two things.






4. Understanding listening stages






5. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






6. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






7. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






8. Touching- 18 inches: private use.






9. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






10. Develop your own opinion about the message (process)






11. Difference between petroglyphs and pictograms.






12. 4 styles of communication






13. Rules are stated and known - but not the reasons.






14. Universal - cross cultural non-verbal communication.






15. Intentional movements/gestures that add to or clarify verbal meaning.






16. The act of receiving information through the ears.






17. Major models of communication






18. Protect people's fundamental or inalienable rights. (the golden rule)






19. Create the greatest good for the greatest amount of people






20. Culture found in the west.






21. Types of communication






22. Movements/gestures that vary between cultures more than eye contact.






23. Overcome them and keep them in check.






24. Ethical Rules






25. Types of conflict resolution.






26. Ways to maintain effective relationships.






27. All intentional and unintentional messages that are not written - spoken - or sounded.






28. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






29. Different behaviors which increase closeness - familiarity - and relationship.






30. Intentional movements/gestures with a specific meaning.






31. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






32. Most common conflict resolution for open style communicators.






33. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






34. Assign meaning to the message (internalize)






35. Provide fair and equal treatment for all individuals and groups involved.






36. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






37. Taking appropriate action on the message (feedback)






38. Clarify meanings and sustaining conversation.






39. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






40. Steps in Communication






41. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






42. Time is a tool to be used in building/maintaining relationships.






43. Types of conflict.






44. Trust is weak - members feel awkward and it becomes personal.






45. Written or spoken word






46. Illustrations which represent a more abstract idea/concept.






47. Depends on the receiver; context matters.






48. Self-control and focus on the message.






49. Four barriers that keep us from listening.






50. Increase our understanding and relate to the other sex differently.