Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Understanding listening stages






2. Culture found in the west.






3. Overcome them and keep them in check.






4. Decide which parts of the message are worth remembering.






5. 2nd choice conflict resolution for all types of communicators.






6. Different behaviors which increase closeness - familiarity - and relationship.






7. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






8. Create the greatest good for the greatest amount of people






9. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






10. Illustrations which represent a more abstract idea/concept.






11. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.






12. All intentional and unintentional messages that are not written - spoken - or sounded.






13. Most common conflict resolution for open style communicators.






14. Depends on the receiver; context matters.






15. Universal - cross cultural non-verbal communication.






16. Major models of communication






17. 2 types of cultural differences






18. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






19. Most common conflict resolution for closed style communicators.






20. Protect people's fundamental or inalienable rights. (the golden rule)






21. Non-verbal communication






22. Clarify meanings and sustaining conversation.






23. The process of internalizing and heeding information.






24. Types of conflict resolution.






25. Most common conflict resolution for blind style communicators.






26. Types of conflict.






27. Habitual movements/gestures used in times of stress.






28. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






29. Based on ideas - objective. Ideas are separate than the person.






30. 18 inches- 4 feet: close friends/colleagues.






31. Non-verbal communication is based on what two elements?






32. Time is a tool to be used in building/maintaining relationships.






33. Necessity - relativity - rationalization - self-deception - end goal - greed






34. Touching- 18 inches: private use.






35. Rules and reasons for communication - known and easily stated.






36. Most common conflict resolution for hidden style communicators.






37. Easy to communicate to society because the typical person would find them acceptable.






38. Ways to maintain effective relationships.






39. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






40. Ethical Rules






41. Non-verbal signals






42. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






43. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






44. 4 styles of communication






45. Lengths of personal space.






46. Written or spoken word






47. Assign meaning to the message (internalize)






48. People usually believe what they see over what they hear.






49. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






50. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -