Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Non-verbal communication is based on what two elements?






2. Lengths of personal space.






3. Rules and reasons for communication - known and easily stated.






4. The act of receiving information through the ears.






5. Universal - cross cultural non-verbal communication.






6. Choosing which stimulus to focus on (intake)






7. Develop your own opinion about the message (process)






8. Time is a resource to be rationed and controlled.






9. Taking appropriate action on the message (feedback)






10. Habitual movements/gestures used in times of stress.






11. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






12. Types of frame of reference.






13. Provide fair and equal treatment for all individuals and groups involved.






14. Types of conflict.






15. Necessity - relativity - rationalization - self-deception - end goal - greed






16. All intentional and unintentional messages that are not written - spoken - or sounded.






17. Depends on the receiver; context matters.






18. Trust is weak - members feel awkward and it becomes personal.






19. Intentional or unintentional movements/gestures that control the flow of conversation.






20. Self-control and focus on the message.






21. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






22. Intentional movements/gestures with a specific meaning.






23. Tone of voice






24. Written or spoken word






25. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






26. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






27. Decide which parts of the message are worth remembering.






28. Overcome them and keep them in check.






29. 2nd choice conflict resolution for all types of communicators.






30. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.






31. People usually believe what they see over what they hear.






32. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






33. Most common conflict resolution for hidden style communicators.






34. Illustrations which represent a more abstract idea/concept.






35. Difference between petroglyphs and pictograms.






36. Movements/gestures that vary between cultures more than eye contact.






37. Steps in Communication






38. 12 feet +: Generally only for "speaker-listener" situations.






39. Types of conflict resolution.






40. Actions - gestures - appearance - etc.






41. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






42. Culture found in the west.






43. Assign meaning to the message (internalize)






44. Most common conflict resolution for blind style communicators.






45. 2 types of cultural differences






46. 18 inches- 4 feet: close friends/colleagues.






47. Different behaviors which increase closeness - familiarity - and relationship.






48. Most common conflict resolution for open style communicators.






49. Create the greatest good for the greatest amount of people






50. Easy to communicate to society because the typical person would find them acceptable.