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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Increase our understanding and relate to the other sex differently.
Listening
Avoiding
Communication Style
Dealing with Gender Barrier
2. Intentional movements/gestures that add to or clarify verbal meaning.
Non-verbal communication
Blind Style
Illustrators
Intimate Space
3. Culture found in the east.
Low Context
Collectivist
Utilitarian - moral rights - justice - practical
Responding
4. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.
Sensing - interpreting - evaluating - responding - remembering.
Eye contact
Active Listening
Dealing with Personal barriers
5. Types of conflict resolution.
Polychromatic View
Cave Paintings
Hidden Style
Avoiding - accommodating - compromising - competing - collaborating.
6. Touching- 18 inches: private use.
Intimate Space
Hearing
Low Context
High Context
7. Assign meaning to the message (internalize)
Avoiding - accommodating - compromising - competing - collaborating.
Interpreting
Moral Rights
Technical - formal - informal
8. Based on ideas - objective. Ideas are separate than the person.
Practical
Cognitive Conflict
Accommodating
Monochromatic and Polychromatic
9. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Communication
Traditional - human relations - human resources - systems/contingency - transformational
Visual Communication
Practical
10. Intentional movements/gestures with a specific meaning.
Blind Style
Emblem
Unethical traps
verbal - vocal - visual
11. Steps in Communication
Social Distance
Stimulus - motivation - encoding - code - decoding - feedback
Vocal Communication
Adaptors
12. Ethical Rules
Visual Communication
Intimate - personal - social - public
Utilitarian - moral rights - justice - practical
Remembering
13. Views of time.
Evaluating
Monochromatic and Polychromatic
Cave Paintings
verbal - vocal - visual
14. Types of frame of reference.
Technical - formal - informal
Technical
Informal
Expectations - teamwork - trust
15. Four barriers that keep us from listening.
Collectivist
Closed Style
Hearing
Physical - Personal - Semantic - Gender
16. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.
Open Style
Hidden Style
Avoiding - accommodating - compromising - competing - collaborating.
Visual Communication
17. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Active Listening
Non-verbal communication
Blind Style
Utilitarian
18. Most common conflict resolution for open style communicators.
Collaborating
Compromising
Technical
Frame of reference and cultural background
19. Written or spoken word
Individualistic
Affective Conflict
Verbal Communication
verbal - vocal - visual
20. Clarify meanings and sustaining conversation.
Social Distance
Facial expressions
Physical - Personal - Semantic - Gender
Dealing with Semantic Barrier
21. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Petroglyphs
Unethical traps
Active Listening
Utilitarian - moral rights - justice - practical
22. Understanding listening stages
Sensing - interpreting - evaluating - responding - remembering.
Stimulus - motivation - encoding - code - decoding - feedback
Polychromatic View
Moral Rights
23. Rules and reasons for communication - known and easily stated.
Social Distance
Verbal Communication
Technical
Interpreting
24. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.
Writing
Petroglyphs
Ambiguous Words
Collectivist
25. Necessity - relativity - rationalization - self-deception - end goal - greed
Closed - blind - hidden - open
Affective Conflict
Unethical traps
Cognitive Conflict
26. The act of receiving information through the ears.
Communication Ethics
Technical - formal - informal
Dealing with Physical barriers
Hearing
27. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.
Emblem
Closed Style
Telecommunication
Petroglyphs show pictures and pictograms tell stories.
28. Illustrations which represent a more abstract idea/concept.
Closed - blind - hidden - open
Ideograms
Utilitarian
Competing
29. Tone of voice
Interpreting
Dealing with Gender Barrier
Vocal Communication
Informal
30. Taking appropriate action on the message (feedback)
Moral Rights
Responding
Feedback and disclosure
Adaptors
31. Non-verbal communication
Social Distance
Communication Style
Closed Style
70% of all communication
32. Types of conflict.
Individualistic
verbal - vocal - visual
Cognitive Conflict
Cognitive and Affective
33. Time is a tool to be used in building/maintaining relationships.
Polychromatic View
Hand gestures - posture - clothing - time - etc.
Ideograms
Physical Enviroment
34. Types of communication
verbal - vocal - visual
Sensing
Intimate - personal - social - public
Telecommunication
35. Major models of communication
Sensing - interpreting - evaluating - responding - remembering.
Traditional - human relations - human resources - systems/contingency - transformational
Evaluating
Petroglyphs
36. Overcome them and keep them in check.
Dealing with Personal barriers
Informal
Polychromatic View
Physical - Personal - Semantic - Gender
37. 4 styles of communication
Closed - blind - hidden - open
Communication Ethics
Public Distance
Cognitive and Affective
38. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Open Style
Evaluating
Visual Communication
Communication Style
39. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)
Avoiding - accommodating - compromising - competing - collaborating.
Pictograms
Social Distance
Telecommunication
40. All intentional and unintentional messages that are not written - spoken - or sounded.
Non-verbal communication
Speech
Competing
Vocal Communication
41. Provide fair and equal treatment for all individuals and groups involved.
Low Context
Practical
Illustrators
Justice
42. Trust is weak - members feel awkward and it becomes personal.
Cognitive Conflict
Affective Conflict
Polychromatic View
Closed Style
43. Most common conflict resolution for hidden style communicators.
Emblem
Remembering
Moral Rights
Accommodating
44. Decide which parts of the message are worth remembering.
Eye contact
Remembering
Communication Ethics
Hidden Style
45. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Ambiguous Words
Cave Paintings
Communication
Writing
46. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Pictograms
Unethical traps
Speech
Dealing with Semantic Barrier
47. Ways to maintain effective relationships.
Polychromatic View
Technical
Listening
Expectations - teamwork - trust
48. Habitual movements/gestures used in times of stress.
Adaptors
Informal
Traditional - human relations - human resources - systems/contingency - transformational
Communication Style
49. Lengths of personal space.
Evaluating
Intimate - personal - social - public
Closed - blind - hidden - open
Emblem - illustrators - regulators - adaptors
50. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.
Remembering
Frame of reference and cultural background
Cognitive and Affective
Communication Style