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Test your basic knowledge |
Business And Professional Speaking
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Touching- 18 inches: private use.
Communication Style
Open Style
Writing
Intimate Space
2. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.
Accommodating
Communication
Collectivist
Avoiding
3. Intentional or unintentional movements/gestures that control the flow of conversation.
Immediacy Behaviors
Illustrators
Regulators
Collaborating
4. Types of conflict.
Verbal Communication
Closed - blind - hidden - open
Communication
Cognitive and Affective
5. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.
Moral Rights
Sensing - interpreting - evaluating - responding - remembering.
Active Listening
Informal
6. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.
Petroglyphs
Communication Style
Communication Ethics
Individualistic vs. collectivist - low context vs. high contex
7. Non-verbal communication
70% of all communication
Informal
Pictograms
Competing
8. Most common conflict resolution for open style communicators.
Physical Enviroment
Collaborating
Dealing with Gender Barrier
Personal Space
9. Develop your own opinion about the message (process)
Evaluating
Hand gestures - posture - clothing - time - etc.
Utilitarian - moral rights - justice - practical
Personal Space
10. Assign meaning to the message (internalize)
Feedback and disclosure
Interpreting
Technical
Active Listening
11. Ethical Rules
Accommodating
Compromising
Utilitarian - moral rights - justice - practical
Individualistic
12. Different behaviors which increase closeness - familiarity - and relationship.
Immediacy Behaviors
Individualistic vs. collectivist - low context vs. high contex
Hidden Style
Ambiguous Words
13. Rules are stated and known - but not the reasons.
Immediacy Behaviors
Justice
Cognitive and Affective
Formal
14. Rules and reasons for communication - known and easily stated.
Eye contact
Intimate - personal - social - public
Technical
Writing
15. Depends on the receiver; context matters.
Remembering
Interpreting
High Context
Closed Style
16. Taking appropriate action on the message (feedback)
Competing
Feedback and disclosure
Regulators
Responding
17. Provide fair and equal treatment for all individuals and groups involved.
Justice
Dealing with Gender Barrier
Accommodating
Technical - formal - informal
18. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.
Affective Conflict
Eye contact
Social Distance
Polychromatic View
19. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.
Blind Style
Active Listening
Responding
Regulators
20. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.
Informal
Communication Ethics
Affective Conflict
Adaptors
21. Culture found in the west.
Individualistic vs. collectivist - low context vs. high contex
Individualistic
Petroglyphs show pictures and pictograms tell stories.
Technical - formal - informal
22. Began in 10 - 000 B.C.- Carvings in rock surfaces and stone arrangements.
70% of all communication
Petroglyphs
Closed - blind - hidden - open
Competing
23. Universal - cross cultural non-verbal communication.
verbal - vocal - visual
Facial expressions
Illustrators
Stimulus - motivation - encoding - code - decoding - feedback
24. Major models of communication
Traditional - human relations - human resources - systems/contingency - transformational
Individualistic
Intimate - personal - social - public
Physical - Personal - Semantic - Gender
25. Create the greatest good for the greatest amount of people
Petroglyphs show pictures and pictograms tell stories.
Practical
Cave Paintings
Utilitarian
26. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.
Closed Style
Intimate - personal - social - public
Dealing with Physical barriers
Speech
27. 4 styles of communication
Compromising
Adaptors
Closed - blind - hidden - open
Closed Style
28. The process of internalizing and heeding information.
Regulators
Listening
Social Distance
Adaptors
29. Began in 9 - 000 B.C.- illustrations representing a concept - object - activity - place - or event.
Expectations - teamwork - trust
Dealing with Physical barriers
Remembering
Pictograms
30. 2nd choice conflict resolution for all types of communicators.
Low Context
Visual Communication
Stimulus - motivation - encoding - code - decoding - feedback
Compromising
31. Overcome them and keep them in check.
Remembering
Informal
Dealing with Personal barriers
Justice
32. Intentional movements/gestures that add to or clarify verbal meaning.
Intimate - personal - social - public
Physical - Personal - Semantic - Gender
Listening
Illustrators
33. Most common conflict resolution for closed style communicators.
Communication
Facial expressions
High Context
Avoiding
34. Trust is weak - members feel awkward and it becomes personal.
Individualistic
Regulators
Affective Conflict
Sensing
35. Culture found in the east.
Utilitarian - moral rights - justice - practical
Facial expressions
Sensing - interpreting - evaluating - responding - remembering.
Collectivist
36. Decide which parts of the message are worth remembering.
Cognitive and Affective
Illustrators
Remembering
Hidden Style
37. Types of frame of reference.
Technical - formal - informal
Communication
Hearing
Informal
38. Non-verbal communication is based on what two elements?
Sensing - interpreting - evaluating - responding - remembering.
Stimulus - motivation - encoding - code - decoding - feedback
Hearing
Frame of reference and cultural background
39. Illustrations which represent a more abstract idea/concept.
Ideograms
Cognitive and Affective
Emblem
Informal
40. Based on ideas - objective. Ideas are separate than the person.
Vocal Communication
Cognitive Conflict
Affective Conflict
verbal - vocal - visual
41. 2 types of cultural differences
Writing
Individualistic vs. collectivist - low context vs. high contex
Polychromatic View
Collaborating
42. Increase our understanding and relate to the other sex differently.
Frame of reference and cultural background
Dealing with Gender Barrier
Physical Enviroment
Closed Style
43. Steps in Communication
Accommodating
Stimulus - motivation - encoding - code - decoding - feedback
verbal - vocal - visual
Emblem
44. Ways to maintain effective relationships.
Public Distance
Utilitarian - moral rights - justice - practical
Expectations - teamwork - trust
Sensing - interpreting - evaluating - responding - remembering.
45. Actions - gestures - appearance - etc.
Accommodating
Listening
Visual Communication
Eye contact
46. Understanding listening stages
Blind Style
Sensing - interpreting - evaluating - responding - remembering.
High Context
Competing
47. Written or spoken word
Verbal Communication
Ambiguous Words
Individualistic vs. collectivist - low context vs. high contex
Communication Style
48. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.
Petroglyphs show pictures and pictograms tell stories.
Writing
Cave Paintings
Emblem - illustrators - regulators - adaptors
49. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -
Hearing
Collectivist
High Context
Open Style
50. Necessity - relativity - rationalization - self-deception - end goal - greed
Feedback and disclosure
Eye contact
Unethical traps
Evaluating