Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






2. Time is a resource to be rationed and controlled.






3. The act of receiving information through the ears.






4. Most common conflict resolution for hidden style communicators.






5. 2nd choice conflict resolution for all types of communicators.






6. Assign meaning to the message (internalize)






7. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






8. Decide which parts of the message are worth remembering.






9. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






10. Tone of voice






11. Depends on the sender; words matter.






12. Ethical Rules






13. All intentional and unintentional messages that are not written - spoken - or sounded.






14. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






15. Different behaviors which increase closeness - familiarity - and relationship.






16. Overcome them and keep them in check.






17. Most common conflict resolution for blind style communicators.






18. Increase our understanding and relate to the other sex differently.






19. Major models of communication






20. Distinct ways of communicating in which we feel most comfortable - that affect relationships with bosses - co-workers - teams - and customers.






21. Illustrations which represent a more abstract idea/concept.






22. Intentional or unintentional movements/gestures that control the flow of conversation.






23. Protect people's fundamental or inalienable rights. (the golden rule)






24. Began in 30 - 000 B.C. and used by hunters and gatherers and for religious reasons.






25. Types of conflict.






26. The transmission of signals over a distance for the purpose of communication. (i.e. smoke signals and postal service)






27. Types of communication






28. Based on ideas - objective. Ideas are separate than the person.






29. Easy to communicate to society because the typical person would find them acceptable.






30. 12 feet +: Generally only for "speaker-listener" situations.






31. Depends on the receiver; context matters.






32. Non-verbal signals






33. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






34. Rules and reasons for communication - known and easily stated.






35. Types of conflict resolution.






36. Develop your own opinion about the message (process)






37. 4 styles of communication






38. Most common conflict resolution for closed style communicators.






39. Non-verbal communication is based on what two elements?






40. Culture found in the east.






41. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






42. Types of frame of reference.






43. Views of time.






44. Spaces - color - lighting - room size - odor - noise level - heat/ventilation - lack of windows.






45. Touching- 18 inches: private use.






46. Rules are stated and known - but not the reasons.






47. Clarify meanings and sustaining conversation.






48. The process of internalizing and heeding information.






49. Non-verbal communication






50. The rules are not clearly stated and neither are the reasons - but everyone tends to follow the same rules anyway.