Test your basic knowledge |

Business And Professional Speaking

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Displays attention - the longer you hold it the more confident you are - controls conversation; varies between cultures.






2. Increase our understanding and relate to the other sex differently.






3. Difference between petroglyphs and pictograms.






4. 4-12 feet: most normal interaction. 4-7 ft: less formal; 7-12 feet: more formal.






5. Non-verbal communication is based on what two elements?






6. Assign meaning to the message (internalize)






7. Good: others-focused - meeting needs - flexible - empowering - genuine - trusting - friendly - dependable - helpful - productive - listen to criticism. Bad: dislike hierarchy and low creativity - make others uncomfortable (over-sharing) -






8. Moral principles that guide our judgements about the good and bad - right and wrong - of communication.






9. Types of communication






10. 12 feet +: Generally only for "speaker-listener" situations.






11. People usually believe what they see over what they hear.






12. Depends on the sender; words matter.






13. Universal - cross cultural non-verbal communication.






14. Habitual movements/gestures used in times of stress.






15. Lengths of personal space.






16. Rules and reasons for communication - known and easily stated.






17. 2 types of cultural differences






18. The process of people sharing thoughts - ideas - and feeling with each other in commonly understandable ways.






19. Culture found in the east.






20. Clarify meanings and sustaining conversation.






21. Most common conflict resolution for hidden style communicators.






22. Types of frame of reference.






23. Non-verbal communication






24. Types of conflict.






25. Intentional or unintentional movements/gestures that control the flow of conversation.






26. Actions - gestures - appearance - etc.






27. Based on ideas - objective. Ideas are separate than the person.






28. Rules are stated and known - but not the reasons.






29. Illustrations which represent a more abstract idea/concept.






30. Tone of voice






31. Different behaviors which increase closeness - familiarity - and relationship.






32. All intentional and unintentional messages that are not written - spoken - or sounded.






33. Overcome them and keep them in check.






34. Depends on the receiver; context matters.






35. Time is a tool to be used in building/maintaining relationships.






36. Intentional movements/gestures that add to or clarify verbal meaning.






37. Good: productivity (w/o people) - reserved - laissez-faire. Bad: too focused on security - difficult to know - poor communicators.






38. Touching- 18 inches: private use.






39. Understanding listening stages






40. The interpersonal transmission of information - knowledge - stories - etc. from one person to another - for numerous generations.






41. Symbols for numbers led to phonetic symbols which led to the 1st alphabet.






42. Structured ways to listen and respond to others - focusing on the speaker and suspending your own frames of reference and judgments - for the good of mutual understanding.






43. The act of receiving information through the ears.






44. Movements/gestures that vary between cultures more than eye contact.






45. Major models of communication






46. Good: being liked & fun - social coordinator - sympathetic and concerned listener - cover conflict to keep peace. Bad: low performer - untrusting - seek approval-can be seen as two faced/unloyal - poor disclosure - lack of opening to others.






47. Types of conflict resolution.






48. Develop your own opinion about the message (process)






49. Good: straight-shooter - loyal - organized - dependable - helpful - not afraid to exercise authority. Bad: delegating - listening to others' opinions - demanding - impatient - controlling - critical - over-asserting of their own opinion.






50. Ethical Rules