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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Active Voice
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Short report
Guidelines for effective business e-mail messages
2. Steps to Successful Writing
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Preparation - Research - Organization - Writing - Revision
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Intensifiers
3. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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4. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Garbled Sentences
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Euphemismss
Biased Language
5. Use to call attention to a particular word or statement --
Emphasis
Long Dashes
Repetition
Your Name - Closing Statement such as Thanks - Regards in more formal messages
6. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Idioms
Buzz Words
Key draft questions
Abstract words
7. Repeating keywords and key phrases
Coherent writing
Repetition
Characteristics of job-related writing
Characteristics do employers like to see in a resume
8. General considerations with Email Messages
Instructions
Mechanical Devices
Revision - Editing - Proofreading
Conciseness - Clarity - Etiquette - Correctness
9. What is the best advice for Drafting?
Concrete Words
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Casual - Informal - or Formal
Instructions
10. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Main parts of a set of instructions
Figures of Speech
Outlining
Tone
11. What is the general Purpose of a Letter?
Attractive and Readable Format
Garbled Sentences
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Revision - Editing - Proofreading
12. E.g. 'most important'
Short report
Write Correctly so others will not think you are stupid or lack credibility
Direct Statements
Coherent writing
13. How do you present information in message?
Most Important Information First - and then Descending Order
Recursive
Cautiously i.e. BTW: by the way
Subordination
14. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Conciseness
Guidelines for effective business e-mail messages
Concrete Words
Idioms
15. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Conciseness
Information the reader will want - put it first.
Outlining
Characteristics do employers like to see in a resume
16. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Long Dashes
Characteristics do employers like to see in a resume
Guidelines for effective business e-mail messages
Put it Last - using the opening to prepare the audience
17. What are Pros of Email?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Denotaion
Business Writing Style
Main parts of internal proposals
18. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Connotation
Business Writing Style
Information the reader will want - put it first.
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
19. Informal
Internal Letters. Sometimes classified as Reports
Write Correctly so others will not think you are stupid or lack credibility
Wordiness
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
20. What are the activities in the planning stage?
Sentence Length
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Subordination
Things to think through when planning a website
21. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Garbled Sentences
'You Viewpoint'
Buzz Words
Idioms
22. Tell and show how to do something
Date - To - From - Subject Headings
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Instructions
similar
23. Stages can also be summarized as...
Wordiness
Helps include all important information; Makes you more willing to revise
What do you want to say - Say It - Say it Better
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
24. What are Cons of Email?
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25. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Procedures
Characteristics of job-related writing
Key draft questions
Get Feedback From Others!
26. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Main parts of a set of instructions
Attractive and Readable Format
Goal of a letter of application
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
27. Use Initialisms
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Internal Letters. Sometimes classified as Reports
Cautiously i.e. BTW: by the way
Goal of a letter of application
28. What techniques can be used for gathering information?
Goal of a letter of application
Information the reader will want - put it first.
Examples of medium s of business communication
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
29. To emphasize the performer of an action: make the performer the subject of the verb
Abstract words
Three P's for success in writing a memo
Active Voice
Denotaion
30. Listing the ideas or facts within a sentence in sequence from least to most important
Goal of a letter of application
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Climatic Order
'You Viewpoint'
31. How do you know what to include in your message?
Characteristics of job-related writing
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Sentence Length
Your audience is the best guide for What and How
32. Etiquette
Put it Last - using the opening to prepare the audience
Connotation
Strategy and Humanness
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
33. Concern policies and regulations found in employee handbooks and other internal corporate communications
Outlining
Information needed for short report
Procedures
Connotation
34. Audience's preferences - personal work style - how widely info needs to be distributed etc.
similar
Intensifiers
Connotation
Selecting the proper medium
35. Why Avoid Perfectionism in Drafting?
Recipient's Name and Introduce Yourself
Date - To - From - Subject Headings
Helps include all important information; Makes you more willing to revise
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
36. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Conciseness
One-third
Main parts of internal proposals
Main parts of a set of instructions
37. Using words like 'most - much - very' with caution - wthout overdoing it.
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Main parts of internal proposals
Main parts of a set of instructions
Intensifiers
38. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Information the reader will want - put it first.
Emphasis
Subordination
It is integral in how your audience will receive and accept the information.
39. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Climatic Order
Coherent writing
Ethics in Business Writing
Main parts of a set of instructions
40. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Characteristics of job-related writing
Affectation
Abstract words
Characteristics of job-related writing
41. Goal and audience
Things to think through when planning a website
Garbled Sentences
Subordination
Recipient's Name and Introduce Yourself
42. What should you know about a Letter?
Purpose - Format - Composition
Information needed for short report
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Guidelines for successful group writing
43. Techniques for writing memos and emails are...
Biased Language
Coherent writing
similar
Organizational - Professional - Personal
44. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Abstract words
Telegraphic Style
One-third
Put it Last - using the opening to prepare the audience
45. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Sentence Type
Main parts of instructions
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Revision of content - Organization - Formatting
46. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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47. How do you begin the message?
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48. Purpose - findings - conclusion - and recommendations
Your audience is the best guide for What and How
Key draft questions
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Information needed for short report
49. Conciseness
Information needed for short report
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Cut out nonessentials - Minimize references to Previous Communications
Outlining
50. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Cautiously i.e. BTW: by the way
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Buzz Words
Write Correctly so others will not think you are stupid or lack credibility
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