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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Using short and long sentences strategically
Outlining
Main parts of instructions
Sentence Type
Sentence Length
2. Etiquette
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Strategy and Humanness
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
3. Repeating keywords and key phrases
Outlining
Internal Letters. Sometimes classified as Reports
Rules for writing instructions
Repetition
4. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Short report
It is integral in how your audience will receive and accept the information.
Ethics in Business Writing
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
5. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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6. What are three levels of Editing?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Revision - Editing - Proofreading
Three P's for success in writing a memo
Subordination
7. How is formatting important?
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
It is integral in how your audience will receive and accept the information.
Internal Letters. Sometimes classified as Reports
Mechanical Devices
8. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Figures of Speech
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Put it Last - using the opening to prepare the audience
Characteristics of job-related writing
9. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Position
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Cautiously i.e. BTW: by the way
Concrete Words
10. How do you begin the message?
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11. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Guidelines for successful group writing
Attractive and Readable Format
Four keys to effective writing
Recursive
12. Correctness
Write Correctly so others will not think you are stupid or lack credibility
Main parts of instructions
Short report
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
13. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Repetition
Characteristics of job-related writing
Strategy and Humanness
Guidelines for effective business e-mail messages
14. What is important in the Revising stage?
Sentence Length
Cliches
Examples of medium s of business communication
Get Feedback From Others!
15. Purpose - problem - plan/solution - conclusion
Information the reader will want - put it first.
Garbled Sentences
Main parts of internal proposals
Strategy and Humanness
16. What is a Memorandum?
Idioms
Internal Letters. Sometimes classified as Reports
Key draft questions
Abstract words
17. The ____________ of a word are its literal meanings - as defined in a dictionary.
Cautiously i.e. BTW: by the way
Denotaion
Four keys to effective writing
Coherent writing
18. When should email NOT be used?
Climatic Order
Things to think through when planning a website
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Long Dashes
19. When to use Instant Messaging?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Cautiously i.e. BTW: by the way
Repetition
Direct Statements
20. E.g. 'most important'
Climatic Order
Direct Statements
Abstract words
Sentence Variety
21. Are these stages recursive or linear?
Recursive
Attractive and Readable Format
Denotaion
Revision - Editing - Proofreading
22. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Information needed for short report
One-third
Abstract words
Intensifiers
23. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Goal of a letter of application
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Connotation
Climatic Order
24. Iitalics - bold type - underlining etc.
Tone
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Mechanical Devices
Intensifiers
25. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Examples of medium s of business communication
Wordiness
Coherent writing
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
26. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Key draft questions
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Things to think through when planning a website
Denotaion
27. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Internal Letters. Sometimes classified as Reports
Idioms
Figures of Speech
Euphemismss
28. How much time should a student spend in each writing stage?
Active Voice
Denotaion
Casual - Informal - or Formal
One-third
29. Tell and show how to do something
Instructions
Connotation
Business Writing Style
Organizational - Professional - Personal
30. Conciseness
Main parts of internal proposals
Cut out nonessentials - Minimize references to Previous Communications
Revision - Editing - Proofreading
Euphemismss
31. Listing the ideas or facts within a sentence in sequence from least to most important
Revision - Editing - Proofreading
Climatic Order
Information the reader will want - put it first.
Biased Language
32. What are Pros of Email?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Four keys to effective writing
'You Viewpoint'
Subordination
33. What types of research is done in gathering information?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Repetition
Examples of medium s of business communication
Buzz Words
34. What is the best advice for Drafting?
Attractive and Readable Format
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Direct Statements
Characteristics of job-related writing
35. Steps to Successful Writing
Intensifiers
Preparation - Research - Organization - Writing - Revision
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Your Name - Closing Statement such as Thanks - Regards in more formal messages
36. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Conciseness
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Buzz Words
Recipient's Name and Introduce Yourself
37. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
similar
Idioms
Concrete Words
Sentence Type
38. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Short report
Main parts of instructions
'You Viewpoint'
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
39. How to end an email
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Direct Statements
Subordination
Affectation
40. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Cautiously i.e. BTW: by the way
Put it Last - using the opening to prepare the audience
Short report
Characteristics do employers like to see in a resume
41. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Organizational - Professional - Personal
It is integral in how your audience will receive and accept the information.
Position
Emphasis
42. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Selecting the proper medium
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
43. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Sentence Variety
Concrete Words
Telegraphic Style
Revision - Editing - Proofreading
44. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Write Correctly so others will not think you are stupid or lack credibility
Subordination
Casual - Informal - or Formal
Cautiously i.e. BTW: by the way
45. Informal
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Selecting the proper medium
Cautiously i.e. BTW: by the way
Information needed for short report
46. Concern policies and regulations found in employee handbooks and other internal corporate communications
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Procedures
'You Viewpoint'
Affectation
47. How do you Plan the message?
Things to think through when planning a website
Conciseness
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Helps include all important information; Makes you more willing to revise
48. What is the general Purpose of a Letter?
Cliches
Cautiously i.e. BTW: by the way
Sentence Type
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
49. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Cliches
Selecting the proper medium
Direct Statements
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
50. Sentences can vary in sentence length - word order - loose and periodic sentences
Sentence Variety
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Cut out nonessentials - Minimize references to Previous Communications
Put it Last - using the opening to prepare the audience
Can you answer 50 questions in 15 minutes?
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