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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Use to call attention to a particular word or statement --
Long Dashes
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Telegraphic Style
similar
2. What are Cons of Email?
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3. Use Initialisms
Affectation
Cautiously i.e. BTW: by the way
Conciseness
Main parts of a set of instructions
4. How is formatting important?
Recipient's Name and Introduce Yourself
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
It is integral in how your audience will receive and accept the information.
'You Viewpoint'
5. What is Indirect Order?
Euphemismss
Position
Short report
Put it Last - using the opening to prepare the audience
6. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Outlining
Conciseness - Clarity - Etiquette - Correctness
Connotation
Ethics in Business Writing
7. What types of research is done in gathering information?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Sentence Length
Instructions
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
8. Iitalics - bold type - underlining etc.
Telegraphic Style
Mechanical Devices
'You Viewpoint'
Emphasis
9. What is Direct Order?
Information the reader will want - put it first.
Instructions
Selecting the proper medium
Procedures
10. What are three levels of Revision?
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Revision of content - Organization - Formatting
Attractive and Readable Format
Business Writing Style
11. How do you know what to include in your message?
Concrete Words
Your audience is the best guide for What and How
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Buzz Words
12. Using short and long sentences strategically
Sentence Length
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Abstract words
13. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Selecting the proper medium
Cut out nonessentials - Minimize references to Previous Communications
Get Feedback From Others!
Strategy and Humanness
14. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Information needed for short report
Euphemismss
Position
Active Voice
15. Formality Considerations
Main parts of a set of instructions
Concrete Words
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Casual - Informal - or Formal
16. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Connotation
Subordination
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Figures of Speech
17. Stages can also be summarized as...
What do you want to say - Say It - Say it Better
Sentence Type
Recursive
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
18. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Telegraphic Style
Conciseness - Clarity - Etiquette - Correctness
Main parts of a set of instructions
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
19. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Cut out nonessentials - Minimize references to Previous Communications
Sentence Type
Business Writing Style
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
20. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Emphasis
Four keys to effective writing
Short report
Connotation
21. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Cautiously i.e. BTW: by the way
Biased Language
Connotation
Instructions
22. The ____________ of a word are its literal meanings - as defined in a dictionary.
Denotaion
Characteristics of job-related writing
Concrete Words
Get Feedback From Others!
23. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Write Correctly so others will not think you are stupid or lack credibility
Most Important Information First - and then Descending Order
Ethics in Business Writing
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
24. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Buzz Words
Guidelines for successful group writing
Four keys to effective writing
Tone
25. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Garbled Sentences
Main parts of instructions
Characteristics of job-related writing
Cautiously i.e. BTW: by the way
26. How do you Plan the message?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Cliches
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Buzz Words
27. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Sentence Type
Euphemismss
Sentence Variety
Coherent writing
28. What is current emphasis on for a Letter?
'You Viewpoint'
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Direct Statements
Strategy and Humanness
29. What are Pros of Email?
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Abstract words
Put it Last - using the opening to prepare the audience
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
30. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Affectation
Telegraphic Style
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Main parts of instructions
31. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Euphemismss
Intensifiers
Short report
Buzz Words
32. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Garbled Sentences
Buzz Words
Guidelines for successful group writing
Intensifiers
33. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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34. Concern policies and regulations found in employee handbooks and other internal corporate communications
Procedures
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Guidelines for successful group writing
Emphasis
35. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Euphemismss
Characteristics do employers like to see in a resume
Guidelines for successful group writing
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
36. Etiquette
Attractive and Readable Format
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
37. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Key draft questions
Characteristics of job-related writing
Cautiously i.e. BTW: by the way
38. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Abstract words
Concrete Words
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
'You Viewpoint'
39. What is critical to a message's success?
Euphemismss
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Attractive and Readable Format
Rules for writing instructions
40. To emphasize the performer of an action: make the performer the subject of the verb
Active Voice
Cliches
Conciseness
Connotation
41. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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42. How much time should a student spend in each writing stage?
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
One-third
Information the reader will want - put it first.
43. How do you begin the message?
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44. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Four keys to effective writing
Emphasis
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Long Dashes
45. Using words like 'most - much - very' with caution - wthout overdoing it.
Position
Attractive and Readable Format
Intensifiers
Three P's for success in writing a memo
46. What techniques can be used for gathering information?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Short report
Get Feedback From Others!
Three P's for success in writing a memo
47. Sentences can vary in sentence length - word order - loose and periodic sentences
Sentence Variety
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Subordination
Connotation
48. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Guidelines for effective business e-mail messages
Outlining
Ethics in Business Writing
Connotation
49. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Idioms
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Things to think through when planning a website
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
50. Repeating keywords and key phrases
Coherent writing
Attractive and Readable Format
Repetition
Idioms