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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Goal and audience
Examples of medium s of business communication
Recursive
Things to think through when planning a website
Climatic Order
2. Purpose - findings - conclusion - and recommendations
Abstract words
Subordination
Connotation
Information needed for short report
3. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Figures of Speech
Denotaion
Outlining
Connotation
4. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Instructions
Helps include all important information; Makes you more willing to revise
Rules for writing instructions
One-third
5. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Position
Guidelines for successful group writing
Characteristics of job-related writing
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
6. When should email NOT be used?
Revision of content - Organization - Formatting
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
7. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Business Writing Style
Guidelines for effective business e-mail messages
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Wordiness
8. What is the general Purpose of a Letter?
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Attractive and Readable Format
Most Important Information First - and then Descending Order
Conciseness - Clarity - Etiquette - Correctness
9. Formality Considerations
Three P's for success in writing a memo
Casual - Informal - or Formal
It is integral in how your audience will receive and accept the information.
Sentence Type
10. Conciseness
Cut out nonessentials - Minimize references to Previous Communications
Four keys to effective writing
Euphemismss
Abstract words
11. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Connotation
Concrete Words
'You Viewpoint'
Casual - Informal - or Formal
12. Why Avoid Perfectionism in Drafting?
Helps include all important information; Makes you more willing to revise
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
It is integral in how your audience will receive and accept the information.
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
13. Are these stages recursive or linear?
Telegraphic Style
Recursive
Cliches
'You Viewpoint'
14. Using words like 'most - much - very' with caution - wthout overdoing it.
Intensifiers
Subordination
Main parts of internal proposals
Abstract words
15. To emphasize the performer of an action: make the performer the subject of the verb
Position
Four keys to effective writing
Idioms
Active Voice
16. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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17. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Figures of Speech
Main parts of instructions
Garbled Sentences
Date - To - From - Subject Headings
18. What types of research is done in gathering information?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Business Writing Style
Main parts of internal proposals
Wordiness
19. The ____________ of a word are its literal meanings - as defined in a dictionary.
'You Viewpoint'
Wordiness
Denotaion
Helps include all important information; Makes you more willing to revise
20. What is Indirect Order?
Put it Last - using the opening to prepare the audience
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Key draft questions
Climatic Order
21. Use to call attention to a particular word or statement --
Information needed for short report
Intensifiers
Long Dashes
Organizational - Professional - Personal
22. How do you know what to include in your message?
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Your audience is the best guide for What and How
Active Voice
Characteristics of job-related writing
23. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Position
Conciseness
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Attractive and Readable Format
24. Iitalics - bold type - underlining etc.
Denotaion
Mechanical Devices
Sentence Variety
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
25. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Guidelines for successful group writing
Procedures
Rules for writing instructions
26. Techniques for writing memos and emails are...
Get Feedback From Others!
Cliches
similar
Sentence Type
27. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Put it Last - using the opening to prepare the audience
Goal of a letter of application
Organizational - Professional - Personal
Main parts of a set of instructions
28. General considerations with Email Messages
Write Correctly so others will not think you are stupid or lack credibility
Outlining
Conciseness - Clarity - Etiquette - Correctness
Most Important Information First - and then Descending Order
29. How do you Plan the message?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Examples of medium s of business communication
similar
Rules for writing instructions
30. How much time should a student spend in each writing stage?
Guidelines for successful group writing
One-third
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
31. What is critical to a message's success?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Selecting the proper medium
Climatic Order
Attractive and Readable Format
32. How to end an email
Main parts of instructions
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Main parts of internal proposals
Euphemismss
33. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Information needed for short report
Characteristics of job-related writing
Put it Last - using the opening to prepare the audience
Garbled Sentences
34. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Tone
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Cut out nonessentials - Minimize references to Previous Communications
'You Viewpoint'
35. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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36. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Telegraphic Style
Idioms
Recursive
Figures of Speech
37. Formal
Coherent writing
Date - To - From - Subject Headings
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Repetition
38. What are Cons of Email?
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39. What are three levels of Editing?
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Revision - Editing - Proofreading
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Most Important Information First - and then Descending Order
40. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Long Dashes
Date - To - From - Subject Headings
Outlining
Business Writing Style
41. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Subordination
Coherent writing
Four keys to effective writing
42. Casual
Idioms
Goal of a letter of application
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
43. What is Direct Order?
Rules for writing instructions
Characteristics of job-related writing
Information the reader will want - put it first.
Tone
44. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Mechanical Devices
Four keys to effective writing
Revision of content - Organization - Formatting
45. Sentences can vary in sentence length - word order - loose and periodic sentences
Rules for writing instructions
Ethics in Business Writing
Sentence Variety
Guidelines for successful group writing
46. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Cliches
Ethics in Business Writing
Repetition
Idioms
47. What are three levels of Revision?
Characteristics do employers like to see in a resume
Outlining
Revision of content - Organization - Formatting
Things to think through when planning a website
48. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Short report
Figures of Speech
Organizational - Professional - Personal
Guidelines for successful group writing
49. Listing the ideas or facts within a sentence in sequence from least to most important
Abstract words
Climatic Order
Main parts of instructions
Telegraphic Style
50. Purpose - problem - plan/solution - conclusion
Selecting the proper medium
Sentence Type
Strategy and Humanness
Main parts of internal proposals