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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Why Avoid Perfectionism in Drafting?
similar
Helps include all important information; Makes you more willing to revise
Intensifiers
Abstract words
2. Are these stages recursive or linear?
Recursive
Characteristics of job-related writing
Write Correctly so others will not think you are stupid or lack credibility
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
3. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Idioms
Position
Sentence Type
Buzz Words
4. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Repetition
Affectation
Selecting the proper medium
Sentence Type
5. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Business Writing Style
Connotation
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Information the reader will want - put it first.
6. What is important in the Revising stage?
Repetition
Get Feedback From Others!
Conciseness
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
7. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Subordination
Examples of medium s of business communication
Organizational - Professional - Personal
8. What is critical to a message's success?
Climatic Order
Main parts of instructions
Attractive and Readable Format
Conciseness
9. How do you Plan the message?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Information the reader will want - put it first.
Revision - Editing - Proofreading
Four keys to effective writing
10. Concern policies and regulations found in employee handbooks and other internal corporate communications
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Sentence Variety
Procedures
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
11. What are Cons of Email?
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12. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Sentence Length
Helps include all important information; Makes you more willing to revise
Main parts of instructions
Key draft questions
13. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Cautiously i.e. BTW: by the way
Selecting the proper medium
Active Voice
14. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Coherent writing
Recipient's Name and Introduce Yourself
Position
Conciseness - Clarity - Etiquette - Correctness
15. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Short report
Position
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Helps include all important information; Makes you more willing to revise
16. Etiquette
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Goal of a letter of application
Telegraphic Style
Buzz Words
17. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Repetition
Euphemismss
Idioms
Write Correctly so others will not think you are stupid or lack credibility
18. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Rules for writing instructions
Sentence Type
Short report
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
19. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Cliches
Biased Language
Preparation - Research - Organization - Writing - Revision
Strategy and Humanness
20. Goal and audience
Write Correctly so others will not think you are stupid or lack credibility
Things to think through when planning a website
Active Voice
Preparation - Research - Organization - Writing - Revision
21. What should you know about a Letter?
Purpose - Format - Composition
Cliches
Subordination
Guidelines for successful group writing
22. What are Individual Contexts
Internal Letters. Sometimes classified as Reports
Conciseness
Put it Last - using the opening to prepare the audience
Organizational - Professional - Personal
23. Using words like 'most - much - very' with caution - wthout overdoing it.
Information the reader will want - put it first.
Procedures
Abstract words
Intensifiers
24. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Conciseness
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Write Correctly so others will not think you are stupid or lack credibility
Characteristics of job-related writing
25. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Four keys to effective writing
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
26. How to end an email
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Emphasis
Concrete Words
Goal of a letter of application
27. Informal
Connotation
Information the reader will want - put it first.
Rules for writing instructions
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
28. Techniques for writing memos and emails are...
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Get Feedback From Others!
similar
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
29. Formal
One-third
Most Important Information First - and then Descending Order
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
30. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Conciseness
Direct Statements
Main parts of a set of instructions
31. Iitalics - bold type - underlining etc.
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Mechanical Devices
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Preparation - Research - Organization - Writing - Revision
32. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Main parts of instructions
Telegraphic Style
Sentence Length
Preparation - Research - Organization - Writing - Revision
33. When should email NOT be used?
Biased Language
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Your audience is the best guide for What and How
34. Casual
Sentence Variety
Rules for writing instructions
Characteristics of job-related writing
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
35. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Information needed for short report
Selecting the proper medium
Outlining
Your audience is the best guide for What and How
36. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Revision of content - Organization - Formatting
Cliches
Examples of medium s of business communication
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
37. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Main parts of internal proposals
Guidelines for successful group writing
Things to think through when planning a website
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
38. How do you present information in long messages?
Key draft questions
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Information needed for short report
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
39. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Revision of content - Organization - Formatting
Goal of a letter of application
Buzz Words
Abstract words
40. To set you apart from the others; show that you have customized your resume for that company/job opening
Goal of a letter of application
Subordination
Main parts of a set of instructions
Your Name - Closing Statement such as Thanks - Regards in more formal messages
41. How do you know what to include in your message?
Revision - Editing - Proofreading
Main parts of internal proposals
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Your audience is the best guide for What and How
42. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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43. What are three levels of Revision?
One-third
Revision of content - Organization - Formatting
Figures of Speech
Affectation
44. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Tone
Conciseness - Clarity - Etiquette - Correctness
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Sentence Variety
45. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Get Feedback From Others!
Conciseness
Biased Language
Guidelines for effective business e-mail messages
46. Sentences can vary in sentence length - word order - loose and periodic sentences
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Sentence Variety
similar
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
47. Tell and show how to do something
Sentence Length
similar
Instructions
Your audience is the best guide for What and How
48. Listing the ideas or facts within a sentence in sequence from least to most important
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Climatic Order
Wordiness
Four keys to effective writing
49. Formality Considerations
Direct Statements
Casual - Informal - or Formal
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Cut out nonessentials - Minimize references to Previous Communications
50. What is Indirect Order?
Active Voice
Put it Last - using the opening to prepare the audience
Emphasis
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
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