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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is current emphasis on for a Letter?
Strategy and Humanness
Ethics in Business Writing
Rules for writing instructions
Key draft questions
2. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Outlining
Telegraphic Style
Denotaion
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
3. What are Individual Contexts
Organizational - Professional - Personal
Abstract words
Conciseness
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
4. How do you present information in long messages?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Main parts of a set of instructions
Cliches
Date - To - From - Subject Headings
5. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Organizational - Professional - Personal
Get Feedback From Others!
Four keys to effective writing
6. Purpose - problem - plan/solution - conclusion
Main parts of internal proposals
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Wordiness
Recursive
7. Iitalics - bold type - underlining etc.
similar
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Purpose - Format - Composition
Mechanical Devices
8. What is the general Purpose of a Letter?
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Recipient's Name and Introduce Yourself
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Repetition
9. Use to call attention to a particular word or statement --
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Long Dashes
What do you want to say - Say It - Say it Better
Conciseness
10. What types of research is done in gathering information?
Organizational - Professional - Personal
Goal of a letter of application
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Conciseness
11. What are three levels of Editing?
Revision - Editing - Proofreading
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Cautiously i.e. BTW: by the way
Subordination
12. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Put it Last - using the opening to prepare the audience
Euphemismss
Tone
Key draft questions
13. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Guidelines for effective business e-mail messages
Guidelines for successful group writing
Put it Last - using the opening to prepare the audience
Main parts of a set of instructions
14. Steps to Successful Writing
Idioms
Guidelines for effective business e-mail messages
Recipient's Name and Introduce Yourself
Preparation - Research - Organization - Writing - Revision
15. How to end an email
Ethics in Business Writing
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Recursive
16. Casual
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Figures of Speech
Internal Letters. Sometimes classified as Reports
17. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Biased Language
Cliches
18. The ____________ of a word are its literal meanings - as defined in a dictionary.
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Things to think through when planning a website
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Denotaion
19. Sentences can vary in sentence length - word order - loose and periodic sentences
Sentence Variety
Euphemismss
Repetition
Conciseness
20. Use Initialisms
What do you want to say - Say It - Say it Better
Key draft questions
Garbled Sentences
Cautiously i.e. BTW: by the way
21. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Key draft questions
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Casual - Informal - or Formal
Your audience is the best guide for What and How
22. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Subordination
Guidelines for effective business e-mail messages
Sentence Type
Telegraphic Style
23. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Procedures
Direct Statements
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Idioms
24. Listing the ideas or facts within a sentence in sequence from least to most important
Position
Purpose - Format - Composition
Climatic Order
Sentence Type
25. What are three levels of Revision?
Revision - Editing - Proofreading
Position
Revision of content - Organization - Formatting
Key draft questions
26. What is format of most Memos?
Intensifiers
Sentence Variety
Climatic Order
Date - To - From - Subject Headings
27. Tell and show how to do something
Information needed for short report
It is integral in how your audience will receive and accept the information.
Figures of Speech
Instructions
28. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Direct Statements
Buzz Words
Garbled Sentences
29. Using words like 'most - much - very' with caution - wthout overdoing it.
Intensifiers
Conciseness
Your audience is the best guide for What and How
Put it Last - using the opening to prepare the audience
30. What is Indirect Order?
It is integral in how your audience will receive and accept the information.
Put it Last - using the opening to prepare the audience
Connotation
Key draft questions
31. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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32. General considerations with Email Messages
What do you want to say - Say It - Say it Better
Conciseness - Clarity - Etiquette - Correctness
Most Important Information First - and then Descending Order
Characteristics do employers like to see in a resume
33. To emphasize the performer of an action: make the performer the subject of the verb
Active Voice
Main parts of internal proposals
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Concrete Words
34. What are Pros of Email?
Strategy and Humanness
It is integral in how your audience will receive and accept the information.
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Revision - Editing - Proofreading
35. Formal
Coherent writing
Information needed for short report
Purpose - Format - Composition
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
36. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Intensifiers
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Rules for writing instructions
Figures of Speech
37. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Tone
Direct Statements
Short report
Recipient's Name and Introduce Yourself
38. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Characteristics of job-related writing
Telegraphic Style
Main parts of instructions
Ethics in Business Writing
39. What techniques can be used for gathering information?
Buzz Words
Tone
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Purpose - Format - Composition
40. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Strategy and Humanness
Business Writing Style
Preparation - Research - Organization - Writing - Revision
Three P's for success in writing a memo
41. Are these stages recursive or linear?
What do you want to say - Say It - Say it Better
Recursive
Garbled Sentences
Telegraphic Style
42. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Sentence Variety
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Tone
43. Goal and audience
Things to think through when planning a website
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Telegraphic Style
Long Dashes
44. How do you Plan the message?
Garbled Sentences
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Affectation
'You Viewpoint'
45. What is critical to a message's success?
Attractive and Readable Format
Intensifiers
Rules for writing instructions
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
46. How do you know what to include in your message?
Your audience is the best guide for What and How
Three P's for success in writing a memo
Conciseness
similar
47. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Characteristics do employers like to see in a resume
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Biased Language
Your Name - Closing Statement such as Thanks - Regards in more formal messages
48. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Write Correctly so others will not think you are stupid or lack credibility
Ethics in Business Writing
Subordination
Purpose - Format - Composition
49. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Attractive and Readable Format
Buzz Words
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Abstract words
50. What should you know about a Letter?
Selecting the proper medium
Goal of a letter of application
Purpose - Format - Composition
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose