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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are Cons of Email?
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2. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Characteristics of job-related writing
Position
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Emphasis
3. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Euphemismss
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Telegraphic Style
Guidelines for successful group writing
4. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Main parts of internal proposals
Cautiously i.e. BTW: by the way
Wordiness
Abstract words
5. Conciseness
Cut out nonessentials - Minimize references to Previous Communications
Revision of content - Organization - Formatting
Denotaion
Characteristics of job-related writing
6. Using words like 'most - much - very' with caution - wthout overdoing it.
Key draft questions
Cautiously i.e. BTW: by the way
Most Important Information First - and then Descending Order
Intensifiers
7. What is critical to a message's success?
Put it Last - using the opening to prepare the audience
Attractive and Readable Format
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Position
8. Purpose - findings - conclusion - and recommendations
Information needed for short report
Put it Last - using the opening to prepare the audience
Denotaion
'You Viewpoint'
9. How do you Plan the message?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
What do you want to say - Say It - Say it Better
Casual - Informal - or Formal
Coherent writing
10. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
One-third
Position
Outlining
Direct Statements
11. Tell and show how to do something
Cut out nonessentials - Minimize references to Previous Communications
Instructions
'You Viewpoint'
Helps include all important information; Makes you more willing to revise
12. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Subordination
Emphasis
Main parts of a set of instructions
Rules for writing instructions
13. Purpose - problem - plan/solution - conclusion
Selecting the proper medium
Concrete Words
Information needed for short report
Main parts of internal proposals
14. Use Initialisms
Your audience is the best guide for What and How
Guidelines for effective business e-mail messages
Cautiously i.e. BTW: by the way
Conciseness - Clarity - Etiquette - Correctness
15. Casual
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Guidelines for effective business e-mail messages
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Short report
16. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Purpose - Format - Composition
Examples of medium s of business communication
Direct Statements
Selecting the proper medium
17. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Guidelines for successful group writing
Characteristics of job-related writing
Key draft questions
Affectation
18. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Casual - Informal - or Formal
Direct Statements
Recipient's Name and Introduce Yourself
Figures of Speech
19. How do you know what to include in your message?
Your audience is the best guide for What and How
Conciseness - Clarity - Etiquette - Correctness
Main parts of a set of instructions
Business Writing Style
20. Techniques for writing memos and emails are...
Examples of medium s of business communication
Conciseness - Clarity - Etiquette - Correctness
similar
Revision of content - Organization - Formatting
21. Concern policies and regulations found in employee handbooks and other internal corporate communications
Information needed for short report
Key draft questions
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Procedures
22. What is the best advice for Drafting?
Rules for writing instructions
Write Correctly so others will not think you are stupid or lack credibility
Most Important Information First - and then Descending Order
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
23. Listing the ideas or facts within a sentence in sequence from least to most important
Long Dashes
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Climatic Order
What do you want to say - Say It - Say it Better
24. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Things to think through when planning a website
Tone
It is integral in how your audience will receive and accept the information.
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
25. Goal and audience
Things to think through when planning a website
Main parts of instructions
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Conciseness
26. Using short and long sentences strategically
Revision - Editing - Proofreading
Tone
Sentence Length
Purpose - Format - Composition
27. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Attractive and Readable Format
Get Feedback From Others!
Key draft questions
Connotation
28. Correctness
Casual - Informal - or Formal
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Emphasis
Write Correctly so others will not think you are stupid or lack credibility
29. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Most Important Information First - and then Descending Order
Cautiously i.e. BTW: by the way
Short report
Get Feedback From Others!
30. When to use Instant Messaging?
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Four keys to effective writing
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
similar
31. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Information the reader will want - put it first.
Key draft questions
Mechanical Devices
Figures of Speech
32. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Key draft questions
Characteristics of job-related writing
It is integral in how your audience will receive and accept the information.
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
33. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Guidelines for effective business e-mail messages
Conciseness - Clarity - Etiquette - Correctness
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
34. How is formatting important?
It is integral in how your audience will receive and accept the information.
Casual - Informal - or Formal
Direct Statements
Write Correctly so others will not think you are stupid or lack credibility
35. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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36. Are these stages recursive or linear?
Recursive
Idioms
Ethics in Business Writing
Revision of content - Organization - Formatting
37. What types of research is done in gathering information?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Wordiness
Strategy and Humanness
Cut out nonessentials - Minimize references to Previous Communications
38. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Wordiness
Procedures
Emphasis
Recipient's Name and Introduce Yourself
39. What is current emphasis on for a Letter?
Strategy and Humanness
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Abstract words
Instructions
40. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Concrete Words
Emphasis
Biased Language
Figures of Speech
41. Iitalics - bold type - underlining etc.
Characteristics of job-related writing
Outlining
Mechanical Devices
Cliches
42. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Cut out nonessentials - Minimize references to Previous Communications
Three P's for success in writing a memo
Business Writing Style
Idioms
43. What are three levels of Revision?
Revision of content - Organization - Formatting
Recipient's Name and Introduce Yourself
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Long Dashes
44. Use to call attention to a particular word or statement --
Strategy and Humanness
Internal Letters. Sometimes classified as Reports
Date - To - From - Subject Headings
Long Dashes
45. What techniques can be used for gathering information?
Get Feedback From Others!
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Euphemismss
Helps include all important information; Makes you more willing to revise
46. What is Direct Order?
Information the reader will want - put it first.
Goal of a letter of application
Main parts of instructions
Things to think through when planning a website
47. What is important in the Revising stage?
Get Feedback From Others!
Most Important Information First - and then Descending Order
Sentence Type
Recipient's Name and Introduce Yourself
48. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Main parts of a set of instructions
Abstract words
Concrete Words
Garbled Sentences
49. Steps to Successful Writing
Goal of a letter of application
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Preparation - Research - Organization - Writing - Revision
Sentence Variety
50. What are three levels of Editing?
Cut out nonessentials - Minimize references to Previous Communications
Revision - Editing - Proofreading
Put it Last - using the opening to prepare the audience
Get Feedback From Others!
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