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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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2. Use to call attention to a particular word or statement --
Helps include all important information; Makes you more willing to revise
Long Dashes
Strategy and Humanness
Procedures
3. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Direct Statements
Connotation
Internal Letters. Sometimes classified as Reports
Tone
4. How do you present information in long messages?
Outlining
Sentence Length
Idioms
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
5. What are the activities in the planning stage?
Garbled Sentences
Concrete Words
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Outlining
6. Correctness
'You Viewpoint'
Write Correctly so others will not think you are stupid or lack credibility
Active Voice
Information the reader will want - put it first.
7. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Guidelines for successful group writing
Wordiness
Characteristics of job-related writing
Four keys to effective writing
8. What is format of most Memos?
Wordiness
Date - To - From - Subject Headings
Characteristics of job-related writing
Idioms
9. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Examples of medium s of business communication
Euphemismss
Put it Last - using the opening to prepare the audience
10. E.g. 'most important'
Key draft questions
Recipient's Name and Introduce Yourself
Helps include all important information; Makes you more willing to revise
Direct Statements
11. Use Initialisms
Cautiously i.e. BTW: by the way
Ethics in Business Writing
Put it Last - using the opening to prepare the audience
Key draft questions
12. Clairty
It is integral in how your audience will receive and accept the information.
Cautiously i.e. BTW: by the way
Recursive
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
13. Formal
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Sentence Variety
Revision of content - Organization - Formatting
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
14. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Examples of medium s of business communication
Conciseness
Main parts of a set of instructions
Revision - Editing - Proofreading
15. What should you know about a Letter?
Cut out nonessentials - Minimize references to Previous Communications
Purpose - Format - Composition
Ethics in Business Writing
What do you want to say - Say It - Say it Better
16. What are Cons of Email?
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17. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Procedures
Information the reader will want - put it first.
Revision - Editing - Proofreading
Wordiness
18. What are Individual Contexts
Instructions
Organizational - Professional - Personal
Sentence Variety
Short report
19. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Climatic Order
Emphasis
Guidelines for successful group writing
Business Writing Style
20. What is Indirect Order?
'You Viewpoint'
Put it Last - using the opening to prepare the audience
Outlining
Attractive and Readable Format
21. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Main parts of a set of instructions
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Sentence Type
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
22. Informal
Position
Euphemismss
Get Feedback From Others!
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
23. Stages can also be summarized as...
What do you want to say - Say It - Say it Better
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Guidelines for effective business e-mail messages
Things to think through when planning a website
24. What is the best advice for Drafting?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Four keys to effective writing
Direct Statements
25. To emphasize the performer of an action: make the performer the subject of the verb
Active Voice
Garbled Sentences
Cut out nonessentials - Minimize references to Previous Communications
Repetition
26. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Revision - Editing - Proofreading
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Direct Statements
Biased Language
27. Purpose - findings - conclusion - and recommendations
Information needed for short report
Intensifiers
Cautiously i.e. BTW: by the way
Conciseness
28. Techniques for writing memos and emails are...
Characteristics of job-related writing
similar
Characteristics do employers like to see in a resume
'You Viewpoint'
29. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Information needed for short report
Main parts of internal proposals
Tone
Characteristics of job-related writing
30. How to end an email
Examples of medium s of business communication
Cliches
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
31. How do you Plan the message?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
What do you want to say - Say It - Say it Better
Outlining
32. What is important in the Revising stage?
Garbled Sentences
Get Feedback From Others!
Figures of Speech
Characteristics of job-related writing
33. When to use Instant Messaging?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Sentence Variety
Figures of Speech
Subordination
34. The ____________ of a word are its literal meanings - as defined in a dictionary.
Most Important Information First - and then Descending Order
'You Viewpoint'
Strategy and Humanness
Denotaion
35. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Business Writing Style
Four keys to effective writing
Sentence Type
36. Are these stages recursive or linear?
Procedures
Recursive
Short report
Sentence Type
37. What are three levels of Editing?
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Revision - Editing - Proofreading
'You Viewpoint'
Preparation - Research - Organization - Writing - Revision
38. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Key draft questions
Long Dashes
Emphasis
Organizational - Professional - Personal
39. How is formatting important?
Casual - Informal - or Formal
Biased Language
Purpose - Format - Composition
It is integral in how your audience will receive and accept the information.
40. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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41. What techniques can be used for gathering information?
Active Voice
Emphasis
'You Viewpoint'
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
42. What is critical to a message's success?
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Main parts of a set of instructions
Attractive and Readable Format
43. Repeating keywords and key phrases
Repetition
Affectation
Position
Strategy and Humanness
44. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Recipient's Name and Introduce Yourself
Helps include all important information; Makes you more willing to revise
Outlining
Direct Statements
45. What is the general Purpose of a Letter?
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Attractive and Readable Format
similar
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
46. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Subordination
Conciseness - Clarity - Etiquette - Correctness
Garbled Sentences
47. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Examples of medium s of business communication
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Goal of a letter of application
Rules for writing instructions
48. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Cliches
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Business Writing Style
49. Tell and show how to do something
Procedures
Instructions
Figures of Speech
Four keys to effective writing
50. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Affectation
Key draft questions
Active Voice
Garbled Sentences