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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Formality Considerations
Write Correctly so others will not think you are stupid or lack credibility
Denotaion
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Casual - Informal - or Formal
2. The ____________ of a word are its literal meanings - as defined in a dictionary.
Characteristics do employers like to see in a resume
Recursive
Denotaion
Sentence Length
3. What is Direct Order?
Information the reader will want - put it first.
Casual - Informal - or Formal
Characteristics of job-related writing
Buzz Words
4. How do you begin the message?
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5. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Cautiously i.e. BTW: by the way
Buzz Words
Write Correctly so others will not think you are stupid or lack credibility
Get Feedback From Others!
6. How to end an email
Emphasis
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Telegraphic Style
Attractive and Readable Format
7. What is important in the Revising stage?
Get Feedback From Others!
Preparation - Research - Organization - Writing - Revision
Concrete Words
One-third
8. What are Pros of Email?
Main parts of instructions
Buzz Words
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Intensifiers
9. Goal and audience
Euphemismss
Attractive and Readable Format
Things to think through when planning a website
Date - To - From - Subject Headings
10. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Characteristics of job-related writing
Four keys to effective writing
Climatic Order
11. Purpose - problem - plan/solution - conclusion
Denotaion
Key draft questions
Main parts of internal proposals
Direct Statements
12. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Affectation
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Your audience is the best guide for What and How
13. When should email NOT be used?
Things to think through when planning a website
Conciseness - Clarity - Etiquette - Correctness
What do you want to say - Say It - Say it Better
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
14. When to use Instant Messaging?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Direct Statements
Abstract words
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
15. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Conciseness - Clarity - Etiquette - Correctness
Buzz Words
Examples of medium s of business communication
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
16. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Biased Language
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Characteristics of job-related writing
17. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Conciseness
Main parts of a set of instructions
Tone
Goal of a letter of application
18. Conciseness
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Cut out nonessentials - Minimize references to Previous Communications
Main parts of instructions
Cliches
19. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Garbled Sentences
Subordination
Main parts of internal proposals
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
20. What should you know about a Letter?
Put it Last - using the opening to prepare the audience
Euphemismss
Recursive
Purpose - Format - Composition
21. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Coherent writing
Sentence Type
Direct Statements
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
22. Using short and long sentences strategically
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Sentence Length
Internal Letters. Sometimes classified as Reports
Procedures
23. Formal
Goal of a letter of application
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Rules for writing instructions
Abstract words
24. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Strategy and Humanness
Abstract words
Denotaion
Things to think through when planning a website
25. How do you present information in message?
Short report
'You Viewpoint'
Purpose - Format - Composition
Most Important Information First - and then Descending Order
26. Purpose - findings - conclusion - and recommendations
Outlining
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Put it Last - using the opening to prepare the audience
Information needed for short report
27. Listing the ideas or facts within a sentence in sequence from least to most important
Climatic Order
It is integral in how your audience will receive and accept the information.
Goal of a letter of application
Subordination
28. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Characteristics of job-related writing
Characteristics do employers like to see in a resume
Biased Language
Strategy and Humanness
29. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Organizational - Professional - Personal
Coherent writing
Purpose - Format - Composition
30. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Denotaion
Cliches
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
31. Casual
Three P's for success in writing a memo
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Sentence Length
32. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Get Feedback From Others!
Coherent writing
It is integral in how your audience will receive and accept the information.
Euphemismss
33. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Guidelines for effective business e-mail messages
Things to think through when planning a website
Buzz Words
Guidelines for successful group writing
34. Why Avoid Perfectionism in Drafting?
Position
Helps include all important information; Makes you more willing to revise
Date - To - From - Subject Headings
Four keys to effective writing
35. Sentences can vary in sentence length - word order - loose and periodic sentences
Selecting the proper medium
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Revision - Editing - Proofreading
Sentence Variety
36. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Coherent writing
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Position
Most Important Information First - and then Descending Order
37. To emphasize the performer of an action: make the performer the subject of the verb
Active Voice
Three P's for success in writing a memo
Organizational - Professional - Personal
It is integral in how your audience will receive and accept the information.
38. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Biased Language
Information the reader will want - put it first.
Concrete Words
Casual - Informal - or Formal
39. Use to call attention to a particular word or statement --
Information the reader will want - put it first.
Long Dashes
Abstract words
Your audience is the best guide for What and How
40. Informal
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Position
41. What techniques can be used for gathering information?
Buzz Words
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Telegraphic Style
Recipient's Name and Introduce Yourself
42. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Long Dashes
Sentence Type
Emphasis
Figures of Speech
43. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Telegraphic Style
Ethics in Business Writing
Strategy and Humanness
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
44. Repeating keywords and key phrases
Guidelines for effective business e-mail messages
Repetition
Revision - Editing - Proofreading
Selecting the proper medium
45. Tell and show how to do something
Instructions
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Wordiness
Sentence Type
46. Etiquette
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Characteristics of job-related writing
Write Correctly so others will not think you are stupid or lack credibility
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
47. E.g. 'most important'
Sentence Type
Direct Statements
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Ethics in Business Writing
48. What are the activities in the planning stage?
It is integral in how your audience will receive and accept the information.
Outlining
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Characteristics do employers like to see in a resume
49. How do you know what to include in your message?
Your audience is the best guide for What and How
Connotation
Buzz Words
Write Correctly so others will not think you are stupid or lack credibility
50. What is the general Purpose of a Letter?
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Guidelines for effective business e-mail messages
Cliches
Four keys to effective writing