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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What techniques can be used for gathering information?
Tone
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Direct Statements
Conciseness - Clarity - Etiquette - Correctness
2. Sentences can vary in sentence length - word order - loose and periodic sentences
Intensifiers
Coherent writing
Mechanical Devices
Sentence Variety
3. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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4. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Guidelines for effective business e-mail messages
Position
Repetition
Things to think through when planning a website
5. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Instructions
Revision - Editing - Proofreading
Business Writing Style
It is integral in how your audience will receive and accept the information.
6. How to end an email
Your Name - Closing Statement such as Thanks - Regards in more formal messages
similar
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Cut out nonessentials - Minimize references to Previous Communications
7. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Helps include all important information; Makes you more willing to revise
Guidelines for successful group writing
Organizational - Professional - Personal
Revision of content - Organization - Formatting
8. Purpose - findings - conclusion - and recommendations
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Attractive and Readable Format
Information needed for short report
Characteristics of job-related writing
9. What are three levels of Editing?
Revision - Editing - Proofreading
Get Feedback From Others!
Denotaion
Cautiously i.e. BTW: by the way
10. What is the general Purpose of a Letter?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Climatic Order
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Sentence Variety
11. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Intensifiers
Subordination
Attractive and Readable Format
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
12. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Telegraphic Style
Intensifiers
Conciseness
Main parts of instructions
13. What should you know about a Letter?
Purpose - Format - Composition
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Idioms
14. What is current emphasis on for a Letter?
Strategy and Humanness
What do you want to say - Say It - Say it Better
Cliches
Things to think through when planning a website
15. What are Pros of Email?
Cautiously i.e. BTW: by the way
What do you want to say - Say It - Say it Better
Abstract words
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
16. How is formatting important?
Main parts of instructions
Active Voice
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
It is integral in how your audience will receive and accept the information.
17. Listing the ideas or facts within a sentence in sequence from least to most important
Climatic Order
Connotation
Outlining
Main parts of instructions
18. What is Direct Order?
Conciseness - Clarity - Etiquette - Correctness
Climatic Order
Information the reader will want - put it first.
Main parts of instructions
19. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Guidelines for successful group writing
Three P's for success in writing a memo
What do you want to say - Say It - Say it Better
Figures of Speech
20. What is critical to a message's success?
Purpose - Format - Composition
Biased Language
Attractive and Readable Format
Idioms
21. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Characteristics of job-related writing
Things to think through when planning a website
Conciseness - Clarity - Etiquette - Correctness
Key draft questions
22. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
similar
Date - To - From - Subject Headings
Wordiness
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
23. To set you apart from the others; show that you have customized your resume for that company/job opening
Strategy and Humanness
Goal of a letter of application
Sentence Variety
Your audience is the best guide for What and How
24. Etiquette
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Put it Last - using the opening to prepare the audience
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
25. How much time should a student spend in each writing stage?
One-third
Recipient's Name and Introduce Yourself
Your audience is the best guide for What and How
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
26. Purpose - problem - plan/solution - conclusion
Goal of a letter of application
Main parts of internal proposals
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
27. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Procedures
Helps include all important information; Makes you more willing to revise
Concrete Words
'You Viewpoint'
28. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Outlining
Rules for writing instructions
Euphemismss
29. Why Avoid Perfectionism in Drafting?
Helps include all important information; Makes you more willing to revise
Guidelines for successful group writing
Revision - Editing - Proofreading
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
30. What is important in the Revising stage?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Attractive and Readable Format
Put it Last - using the opening to prepare the audience
Get Feedback From Others!
31. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Abstract words
Examples of medium s of business communication
Cut out nonessentials - Minimize references to Previous Communications
32. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Most Important Information First - and then Descending Order
Examples of medium s of business communication
Long Dashes
Cliches
33. Goal and audience
Things to think through when planning a website
'You Viewpoint'
Cautiously i.e. BTW: by the way
Emphasis
34. What is Indirect Order?
Write Correctly so others will not think you are stupid or lack credibility
Cautiously i.e. BTW: by the way
Strategy and Humanness
Put it Last - using the opening to prepare the audience
35. What is format of most Memos?
Date - To - From - Subject Headings
Tone
Rules for writing instructions
Outlining
36. To emphasize the performer of an action: make the performer the subject of the verb
Active Voice
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Coherent writing
Procedures
37. Informal
Main parts of internal proposals
Sentence Variety
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Strategy and Humanness
38. What is a Memorandum?
Ethics in Business Writing
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Characteristics of job-related writing
Internal Letters. Sometimes classified as Reports
39. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Tone
Figures of Speech
Helps include all important information; Makes you more willing to revise
40. Steps to Successful Writing
Preparation - Research - Organization - Writing - Revision
Coherent writing
Revision - Editing - Proofreading
Four keys to effective writing
41. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Biased Language
Attractive and Readable Format
Ethics in Business Writing
42. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Mechanical Devices
What do you want to say - Say It - Say it Better
Sentence Length
Main parts of instructions
43. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Cautiously i.e. BTW: by the way
Characteristics do employers like to see in a resume
Repetition
Key draft questions
44. Conciseness
Characteristics do employers like to see in a resume
Key draft questions
Cut out nonessentials - Minimize references to Previous Communications
Garbled Sentences
45. Use to call attention to a particular word or statement --
Long Dashes
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Three P's for success in writing a memo
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
46. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Cautiously i.e. BTW: by the way
Guidelines for successful group writing
Affectation
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
47. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Sentence Length
Examples of medium s of business communication
Guidelines for effective business e-mail messages
Long Dashes
48. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Revision - Editing - Proofreading
Conciseness - Clarity - Etiquette - Correctness
Goal of a letter of application
Idioms
49. Concern policies and regulations found in employee handbooks and other internal corporate communications
Conciseness - Clarity - Etiquette - Correctness
Four keys to effective writing
Direct Statements
Procedures
50. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Rules for writing instructions
Outlining
Concrete Words
Biased Language