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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Conciseness
Information the reader will want - put it first.
Cut out nonessentials - Minimize references to Previous Communications
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Buzz Words
2. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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3. Repeating keywords and key phrases
Helps include all important information; Makes you more willing to revise
Repetition
What do you want to say - Say It - Say it Better
Sentence Variety
4. What are three levels of Revision?
Mechanical Devices
Revision of content - Organization - Formatting
Four keys to effective writing
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
5. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Cautiously i.e. BTW: by the way
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Characteristics of job-related writing
6. What is Indirect Order?
Put it Last - using the opening to prepare the audience
Procedures
Attractive and Readable Format
Your Name - Closing Statement such as Thanks - Regards in more formal messages
7. What are three levels of Editing?
Helps include all important information; Makes you more willing to revise
Garbled Sentences
Denotaion
Revision - Editing - Proofreading
8. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Affectation
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Tone
Abstract words
9. Clairty
Telegraphic Style
Casual - Informal - or Formal
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
10. What are Individual Contexts
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Organizational - Professional - Personal
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
11. What is Direct Order?
Tone
What do you want to say - Say It - Say it Better
Coherent writing
Information the reader will want - put it first.
12. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Buzz Words
Strategy and Humanness
Main parts of instructions
Garbled Sentences
13. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Coherent writing
Connotation
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Three P's for success in writing a memo
14. Stages can also be summarized as...
What do you want to say - Say It - Say it Better
Four keys to effective writing
Revision of content - Organization - Formatting
Put it Last - using the opening to prepare the audience
15. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Examples of medium s of business communication
Concrete Words
Affectation
Mechanical Devices
16. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Coherent writing
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Date - To - From - Subject Headings
Get Feedback From Others!
17. Tell and show how to do something
Figures of Speech
Main parts of instructions
Casual - Informal - or Formal
Instructions
18. To set you apart from the others; show that you have customized your resume for that company/job opening
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Telegraphic Style
Goal of a letter of application
Key draft questions
19. E.g. 'most important'
Position
Internal Letters. Sometimes classified as Reports
Direct Statements
Emphasis
20. Formality Considerations
Connotation
Coherent writing
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Casual - Informal - or Formal
21. Formal
Tone
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Characteristics of job-related writing
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
22. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Guidelines for effective business e-mail messages
Organizational - Professional - Personal
Instructions
Conciseness
23. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Sentence Type
Euphemismss
Direct Statements
Attractive and Readable Format
24. To emphasize the performer of an action: make the performer the subject of the verb
Long Dashes
Purpose - Format - Composition
Active Voice
similar
25. What should you know about a Letter?
Preparation - Research - Organization - Writing - Revision
Affectation
Purpose - Format - Composition
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
26. Informal
Climatic Order
Ethics in Business Writing
Buzz Words
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
27. What is format of most Memos?
Guidelines for successful group writing
Repetition
Date - To - From - Subject Headings
Biased Language
28. Techniques for writing memos and emails are...
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Organizational - Professional - Personal
similar
Conciseness - Clarity - Etiquette - Correctness
29. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Mechanical Devices
Characteristics of job-related writing
Ethics in Business Writing
Procedures
30. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Main parts of a set of instructions
Intensifiers
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Subordination
31. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Position
Abstract words
Short report
Selecting the proper medium
32. General considerations with Email Messages
Conciseness - Clarity - Etiquette - Correctness
Information the reader will want - put it first.
Put it Last - using the opening to prepare the audience
Your audience is the best guide for What and How
33. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Repetition
What do you want to say - Say It - Say it Better
'You Viewpoint'
Guidelines for effective business e-mail messages
34. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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35. What are the activities in the planning stage?
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Telegraphic Style
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
36. Casual
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Get Feedback From Others!
Telegraphic Style
37. What is a Memorandum?
Short report
Internal Letters. Sometimes classified as Reports
Cut out nonessentials - Minimize references to Previous Communications
Guidelines for effective business e-mail messages
38. The ____________ of a word are its literal meanings - as defined in a dictionary.
Most Important Information First - and then Descending Order
Denotaion
Purpose - Format - Composition
Ethics in Business Writing
39. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Procedures
Rules for writing instructions
Conciseness - Clarity - Etiquette - Correctness
Main parts of a set of instructions
40. Using short and long sentences strategically
Four keys to effective writing
Sentence Length
Direct Statements
Concrete Words
41. Concern policies and regulations found in employee handbooks and other internal corporate communications
Put it Last - using the opening to prepare the audience
Main parts of instructions
Three P's for success in writing a memo
Procedures
42. How much time should a student spend in each writing stage?
One-third
Three P's for success in writing a memo
Mechanical Devices
Long Dashes
43. Steps to Successful Writing
Selecting the proper medium
Preparation - Research - Organization - Writing - Revision
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
It is integral in how your audience will receive and accept the information.
44. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Write Correctly so others will not think you are stupid or lack credibility
Position
Telegraphic Style
Ethics in Business Writing
45. Listing the ideas or facts within a sentence in sequence from least to most important
Long Dashes
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Most Important Information First - and then Descending Order
Climatic Order
46. What is the best advice for Drafting?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Characteristics of job-related writing
Sentence Length
47. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Affectation
Buzz Words
Active Voice
Conciseness
48. Etiquette
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Revision - Editing - Proofreading
Position
Characteristics of job-related writing
49. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Main parts of instructions
Outlining
Conciseness - Clarity - Etiquette - Correctness
50. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Connotation
Affectation
Emphasis
Position
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