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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sentences can vary in sentence length - word order - loose and periodic sentences
Sentence Variety
Four keys to effective writing
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Casual - Informal - or Formal
2. What are Pros of Email?
Conciseness - Clarity - Etiquette - Correctness
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Procedures
What do you want to say - Say It - Say it Better
3. What is critical to a message's success?
Affectation
Purpose - Format - Composition
Attractive and Readable Format
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
4. What is the general Purpose of a Letter?
Recipient's Name and Introduce Yourself
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Three P's for success in writing a memo
It is integral in how your audience will receive and accept the information.
5. Listing the ideas or facts within a sentence in sequence from least to most important
Climatic Order
Revision of content - Organization - Formatting
Intensifiers
Characteristics of job-related writing
6. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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7. When to use Instant Messaging?
Denotaion
Get Feedback From Others!
Information needed for short report
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
8. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Main parts of instructions
Telegraphic Style
Selecting the proper medium
Outlining
9. How do you present information in message?
Most Important Information First - and then Descending Order
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Instructions
Coherent writing
10. The ____________ of a word are its literal meanings - as defined in a dictionary.
Denotaion
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Intensifiers
Internal Letters. Sometimes classified as Reports
11. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Conciseness
Telegraphic Style
Recursive
'You Viewpoint'
12. Casual
Outlining
Attractive and Readable Format
Cliches
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
13. Clairty
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Telegraphic Style
Examples of medium s of business communication
14. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Conciseness
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Direct Statements
Information needed for short report
15. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Outlining
Concrete Words
Garbled Sentences
Revision of content - Organization - Formatting
16. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Cliches
Characteristics of job-related writing
Direct Statements
17. Techniques for writing memos and emails are...
Recipient's Name and Introduce Yourself
Garbled Sentences
Characteristics of job-related writing
similar
18. What is important in the Revising stage?
Get Feedback From Others!
Garbled Sentences
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Concrete Words
19. Are these stages recursive or linear?
Preparation - Research - Organization - Writing - Revision
Mechanical Devices
Recursive
Guidelines for effective business e-mail messages
20. Correctness
Revision of content - Organization - Formatting
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Write Correctly so others will not think you are stupid or lack credibility
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
21. How is formatting important?
Preparation - Research - Organization - Writing - Revision
Key draft questions
Information the reader will want - put it first.
It is integral in how your audience will receive and accept the information.
22. Iitalics - bold type - underlining etc.
Information the reader will want - put it first.
Tone
Denotaion
Mechanical Devices
23. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Affectation
Garbled Sentences
Concrete Words
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
24. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Four keys to effective writing
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Recipient's Name and Introduce Yourself
25. How much time should a student spend in each writing stage?
Recipient's Name and Introduce Yourself
Tone
Outlining
One-third
26. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Goal of a letter of application
Figures of Speech
Most Important Information First - and then Descending Order
'You Viewpoint'
27. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Recursive
Selecting the proper medium
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Characteristics do employers like to see in a resume
28. What is format of most Memos?
Date - To - From - Subject Headings
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Sentence Variety
Active Voice
29. What is current emphasis on for a Letter?
Things to think through when planning a website
Goal of a letter of application
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Strategy and Humanness
30. Formality Considerations
Idioms
Main parts of a set of instructions
Casual - Informal - or Formal
Characteristics do employers like to see in a resume
31. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Subordination
Guidelines for successful group writing
One-third
Active Voice
32. What is Direct Order?
Main parts of a set of instructions
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Information the reader will want - put it first.
Business Writing Style
33. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Your audience is the best guide for What and How
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Figures of Speech
Examples of medium s of business communication
34. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Guidelines for successful group writing
One-third
Short report
Organizational - Professional - Personal
35. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Sentence Type
Tone
What do you want to say - Say It - Say it Better
Internal Letters. Sometimes classified as Reports
36. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Goal of a letter of application
Business Writing Style
Purpose - Format - Composition
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
37. Concern policies and regulations found in employee handbooks and other internal corporate communications
Procedures
Your audience is the best guide for What and How
Key draft questions
Sentence Variety
38. Conciseness
What do you want to say - Say It - Say it Better
Cut out nonessentials - Minimize references to Previous Communications
Climatic Order
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
39. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Information the reader will want - put it first.
Euphemismss
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Abstract words
40. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Key draft questions
Revision - Editing - Proofreading
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Most Important Information First - and then Descending Order
41. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Euphemismss
Characteristics of job-related writing
Purpose - Format - Composition
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
42. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Biased Language
Intensifiers
Concrete Words
Get Feedback From Others!
43. Goal and audience
Procedures
Things to think through when planning a website
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Rules for writing instructions
44. How to end an email
What do you want to say - Say It - Say it Better
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Your Name - Closing Statement such as Thanks - Regards in more formal messages
45. What is a Memorandum?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Internal Letters. Sometimes classified as Reports
Revision - Editing - Proofreading
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
46. What is Indirect Order?
Organizational - Professional - Personal
Put it Last - using the opening to prepare the audience
Procedures
Helps include all important information; Makes you more willing to revise
47. What types of research is done in gathering information?
Information needed for short report
Recursive
Recipient's Name and Introduce Yourself
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
48. Purpose - findings - conclusion - and recommendations
Emphasis
Repetition
Internal Letters. Sometimes classified as Reports
Information needed for short report
49. Etiquette
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Characteristics do employers like to see in a resume
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
50. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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