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The Business Writing Process

Subjects : writing-skills, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Clairty
Emphasis
Sentence Variety
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs

2. How do you present information in message?
Most Important Information First - and then Descending Order
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Main parts of internal proposals
Write Correctly so others will not think you are stupid or lack credibility

3. How much time should a student spend in each writing stage?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Outlining
One-third
What do you want to say - Say It - Say it Better

4. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Idioms
Wordiness
Selecting the proper medium

5. Tell and show how to do something
Ethics in Business Writing
Get Feedback From Others!
Position
Instructions

6. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Your audience is the best guide for What and How
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Concrete Words
What do you want to say - Say It - Say it Better

7. What is the general Purpose of a Letter?
Conciseness
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Internal Letters. Sometimes classified as Reports

8. Conciseness
Cut out nonessentials - Minimize references to Previous Communications
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Wordiness
Revision - Editing - Proofreading

9. Formal
Revision of content - Organization - Formatting
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Garbled Sentences
Sentence Variety

10. What is important in the Revising stage?
Guidelines for effective business e-mail messages
Connotation
Concrete Words
Get Feedback From Others!

11. How do you know what to include in your message?
'You Viewpoint'
Connotation
Your audience is the best guide for What and How
Attractive and Readable Format

12. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Instructions
Affectation
Repetition
Recursive

13. Listing the ideas or facts within a sentence in sequence from least to most important
What do you want to say - Say It - Say it Better
Guidelines for successful group writing
Climatic Order
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress

14. E.g. 'most important'
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Direct Statements
Information needed for short report
Date - To - From - Subject Headings

15. Why Avoid Perfectionism in Drafting?
Helps include all important information; Makes you more willing to revise
Position
Active Voice
Selecting the proper medium

16. What is critical to a message's success?
Telegraphic Style
Recipient's Name and Introduce Yourself
Attractive and Readable Format
Organizational - Professional - Personal

17. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Write Correctly so others will not think you are stupid or lack credibility
Connotation
Conciseness - Clarity - Etiquette - Correctness
Cautiously i.e. BTW: by the way

18. Repeating keywords and key phrases
Strategy and Humanness
Repetition
Preparation - Research - Organization - Writing - Revision
Climatic Order

19. What are Pros of Email?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Main parts of instructions
Put it Last - using the opening to prepare the audience
Main parts of a set of instructions

20. Using short and long sentences strategically
Revision of content - Organization - Formatting
Sentence Length
Recipient's Name and Introduce Yourself
Cut out nonessentials - Minimize references to Previous Communications

21. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Sentence Variety
Wordiness
Main parts of a set of instructions
Things to think through when planning a website

22. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Long Dashes
Conciseness
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;

23. What are Cons of Email?

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24. What are three levels of Editing?
Concrete Words
Helps include all important information; Makes you more willing to revise
Revision - Editing - Proofreading
Information needed for short report

25. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Mechanical Devices
Characteristics of job-related writing
Affectation
It is integral in how your audience will receive and accept the information.

26. When should email NOT be used?
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Your audience is the best guide for What and How
Subordination
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams

27. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Information needed for short report
Position
Figures of Speech
Purpose - Format - Composition

28. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Garbled Sentences
Examples of medium s of business communication
Coherent writing
Characteristics do employers like to see in a resume

29. What is format of most Memos?
Characteristics of job-related writing
Cautiously i.e. BTW: by the way
Garbled Sentences
Date - To - From - Subject Headings

30. How do you Plan the message?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Most Important Information First - and then Descending Order
Cautiously i.e. BTW: by the way
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams

31. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
One-third
What do you want to say - Say It - Say it Better
Outlining
Telegraphic Style

32. What is Indirect Order?
Put it Last - using the opening to prepare the audience
Examples of medium s of business communication
Intensifiers
Short report

33. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Main parts of instructions
Affectation
Guidelines for effective business e-mail messages
Casual - Informal - or Formal

34. Use Initialisms
Three P's for success in writing a memo
One-third
Telegraphic Style
Cautiously i.e. BTW: by the way

35. How is formatting important?
Wordiness
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Euphemismss
It is integral in how your audience will receive and accept the information.

36. When to use Instant Messaging?
Outlining
Sentence Length
Affectation
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.

37. Using words like 'most - much - very' with caution - wthout overdoing it.
Purpose - Format - Composition
Intensifiers
Write Correctly so others will not think you are stupid or lack credibility
Abstract words

38. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Examples of medium s of business communication
Denotaion
Procedures
Position

39. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Connotation
Biased Language
Three P's for success in writing a memo

40. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y

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41. How do you present information in long messages?
Characteristics of job-related writing
Main parts of a set of instructions
Ethics in Business Writing
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose

42. The ____________ of a word are its literal meanings - as defined in a dictionary.
Sentence Variety
Key draft questions
It is integral in how your audience will receive and accept the information.
Denotaion

43. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Abstract words
Connotation
Strategy and Humanness
Figures of Speech

44. Goal and audience
Things to think through when planning a website
Connotation
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose

45. Purpose - problem - plan/solution - conclusion
Telegraphic Style
similar
Main parts of internal proposals
Information the reader will want - put it first.

46. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Emphasis
Short report
Date - To - From - Subject Headings

47. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Key draft questions
Recipient's Name and Introduce Yourself
Climatic Order
Guidelines for effective business e-mail messages

48. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Long Dashes
Garbled Sentences
Guidelines for successful group writing

49. How to end an email
Main parts of internal proposals
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Euphemismss

50. Purpose - findings - conclusion - and recommendations
Information needed for short report
similar
Sentence Type
Coherent writing