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The Business Writing Process

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo






2. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.






3. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations






4. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard






5. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem






6. How do you Plan the message?






7. Purpose - problem - plan/solution - conclusion






8. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o






9. E.g. 'most important'






10. Iitalics - bold type - underlining etc.






11. What are three levels of Editing?






12. Correctness






13. Goal and audience






14. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites






15. What is important in the Revising stage?






16. What are Cons of Email?

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17. To set you apart from the others; show that you have customized your resume for that company/job opening






18. Repeating keywords and key phrases






19. Listing the ideas or facts within a sentence in sequence from least to most important






20. Informal






21. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.






22. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary






23. What is the best advice for Drafting?






24. What types of research is done in gathering information?






25. What is critical to a message's success?






26. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses






27. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.






28. What are Individual Contexts






29. Purpose - findings - conclusion - and recommendations






30. What techniques can be used for gathering information?






31. What are the activities in the planning stage?






32. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.






33. Why Avoid Perfectionism in Drafting?






34. How to end an email






35. How do you begin the message?

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36. How do you present information in message?






37. What is a Memorandum?






38. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.






39. Concern policies and regulations found in employee handbooks and other internal corporate communications






40. Etiquette






41. Use Initialisms






42. What is Direct Order?






43. Plan what you are going to say - polish what you wrote before you sent it - proofread everything

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44. What is Indirect Order?






45. What is current emphasis on for a Letter?






46. Formal






47. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns






48. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it






49. Sentences can vary in sentence length - word order - loose and periodic sentences






50. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme