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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What types of research is done in gathering information?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Sentence Variety
Concrete Words
2. How is formatting important?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
It is integral in how your audience will receive and accept the information.
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Direct Statements
3. Using words like 'most - much - very' with caution - wthout overdoing it.
Goal of a letter of application
Intensifiers
Revision of content - Organization - Formatting
Sentence Length
4. The ____________ of a word are its literal meanings - as defined in a dictionary.
Denotaion
Affectation
Cautiously i.e. BTW: by the way
It is integral in how your audience will receive and accept the information.
5. Conciseness
Cut out nonessentials - Minimize references to Previous Communications
Key draft questions
Position
Denotaion
6. What should you know about a Letter?
Position
Characteristics of job-related writing
Purpose - Format - Composition
Conciseness - Clarity - Etiquette - Correctness
7. Purpose - problem - plan/solution - conclusion
Main parts of internal proposals
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Telegraphic Style
Your Name - Closing Statement such as Thanks - Regards in more formal messages
8. Repeating keywords and key phrases
Business Writing Style
Characteristics do employers like to see in a resume
Subordination
Repetition
9. What is Indirect Order?
Biased Language
Revision of content - Organization - Formatting
Put it Last - using the opening to prepare the audience
It is integral in how your audience will receive and accept the information.
10. How do you begin the message?
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11. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Recursive
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Examples of medium s of business communication
Guidelines for successful group writing
12. What is a Memorandum?
Internal Letters. Sometimes classified as Reports
Climatic Order
'You Viewpoint'
Information the reader will want - put it first.
13. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Main parts of instructions
Outlining
Four keys to effective writing
Date - To - From - Subject Headings
14. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Conciseness - Clarity - Etiquette - Correctness
What do you want to say - Say It - Say it Better
Selecting the proper medium
Main parts of internal proposals
15. Formality Considerations
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Helps include all important information; Makes you more willing to revise
Casual - Informal - or Formal
Your Name - Closing Statement such as Thanks - Regards in more formal messages
16. What is format of most Memos?
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Date - To - From - Subject Headings
Information needed for short report
17. Sentences can vary in sentence length - word order - loose and periodic sentences
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Sentence Variety
Revision - Editing - Proofreading
Idioms
18. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Key draft questions
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Revision - Editing - Proofreading
Information the reader will want - put it first.
19. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Biased Language
Climatic Order
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Characteristics do employers like to see in a resume
20. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Goal of a letter of application
Put it Last - using the opening to prepare the audience
Characteristics do employers like to see in a resume
Your Name - Closing Statement such as Thanks - Regards in more formal messages
21. Informal
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Tone
22. How do you present information in message?
Most Important Information First - and then Descending Order
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Helps include all important information; Makes you more willing to revise
Date - To - From - Subject Headings
23. What are three levels of Editing?
Revision - Editing - Proofreading
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Conciseness - Clarity - Etiquette - Correctness
Casual - Informal - or Formal
24. Etiquette
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Sentence Variety
Key draft questions
Get Feedback From Others!
25. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Intensifiers
Information needed for short report
Casual - Informal - or Formal
Figures of Speech
26. What is critical to a message's success?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Attractive and Readable Format
'You Viewpoint'
Business Writing Style
27. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Buzz Words
Helps include all important information; Makes you more willing to revise
Conciseness
Date - To - From - Subject Headings
28. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Connotation
Characteristics do employers like to see in a resume
Tone
Casual - Informal - or Formal
29. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Guidelines for effective business e-mail messages
Main parts of a set of instructions
Cut out nonessentials - Minimize references to Previous Communications
Your Name - Closing Statement such as Thanks - Regards in more formal messages
30. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Get Feedback From Others!
Recursive
Short report
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
31. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Tone
Cautiously i.e. BTW: by the way
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Sentence Type
32. Concern policies and regulations found in employee handbooks and other internal corporate communications
Procedures
Cautiously i.e. BTW: by the way
Four keys to effective writing
Main parts of a set of instructions
33. Listing the ideas or facts within a sentence in sequence from least to most important
Main parts of instructions
similar
Climatic Order
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
34. What is the general Purpose of a Letter?
Sentence Length
Repetition
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Recipient's Name and Introduce Yourself
35. When to use Instant Messaging?
Information needed for short report
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Things to think through when planning a website
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
36. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Revision - Editing - Proofreading
Write Correctly so others will not think you are stupid or lack credibility
Three P's for success in writing a memo
Characteristics of job-related writing
37. What are the activities in the planning stage?
Short report
Helps include all important information; Makes you more willing to revise
Characteristics do employers like to see in a resume
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
38. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Goal of a letter of application
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Business Writing Style
Instructions
39. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Purpose - Format - Composition
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Ethics in Business Writing
Examples of medium s of business communication
40. Techniques for writing memos and emails are...
Examples of medium s of business communication
Information needed for short report
similar
Ethics in Business Writing
41. Steps to Successful Writing
Date - To - From - Subject Headings
Preparation - Research - Organization - Writing - Revision
Repetition
Main parts of a set of instructions
42. Why Avoid Perfectionism in Drafting?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Short report
Instructions
Helps include all important information; Makes you more willing to revise
43. How much time should a student spend in each writing stage?
Information the reader will want - put it first.
Tone
One-third
Characteristics of job-related writing
44. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Wordiness
Recursive
Idioms
Mechanical Devices
45. Stages can also be summarized as...
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Affectation
What do you want to say - Say It - Say it Better
Characteristics of job-related writing
46. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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47. Clairty
Internal Letters. Sometimes classified as Reports
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Buzz Words
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
48. What are Cons of Email?
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49. Formal
Things to think through when planning a website
Cliches
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Guidelines for successful group writing
50. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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