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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Purpose - problem - plan/solution - conclusion
Main parts of internal proposals
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Sentence Length
Guidelines for effective business e-mail messages
2. What is current emphasis on for a Letter?
Garbled Sentences
Strategy and Humanness
Connotation
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
3. Use to call attention to a particular word or statement --
Get Feedback From Others!
Emphasis
Long Dashes
Your Name - Closing Statement such as Thanks - Regards in more formal messages
4. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Outlining
Information the reader will want - put it first.
Biased Language
Tone
5. What is the general Purpose of a Letter?
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Biased Language
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
6. General considerations with Email Messages
Main parts of internal proposals
Instructions
Euphemismss
Conciseness - Clarity - Etiquette - Correctness
7. What should you know about a Letter?
Mechanical Devices
Purpose - Format - Composition
Emphasis
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
8. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
similar
One-third
Cliches
Rules for writing instructions
9. What are three levels of Revision?
Revision of content - Organization - Formatting
Telegraphic Style
Cliches
Direct Statements
10. To set you apart from the others; show that you have customized your resume for that company/job opening
Information needed for short report
Put it Last - using the opening to prepare the audience
Goal of a letter of application
Outlining
11. What is critical to a message's success?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Characteristics do employers like to see in a resume
Tone
Attractive and Readable Format
12. How do you Plan the message?
Characteristics of job-related writing
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Helps include all important information; Makes you more willing to revise
Preparation - Research - Organization - Writing - Revision
13. How do you begin the message?
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14. Audience's preferences - personal work style - how widely info needs to be distributed etc.
One-third
Selecting the proper medium
Short report
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
15. Etiquette
What do you want to say - Say It - Say it Better
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Recipient's Name and Introduce Yourself
Wordiness
16. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Long Dashes
Purpose - Format - Composition
Get Feedback From Others!
Euphemismss
17. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Repetition
Internal Letters. Sometimes classified as Reports
Subordination
18. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Most Important Information First - and then Descending Order
Idioms
What do you want to say - Say It - Say it Better
Preparation - Research - Organization - Writing - Revision
19. What are the activities in the planning stage?
Direct Statements
Rules for writing instructions
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Information needed for short report
20. When should email NOT be used?
Procedures
Characteristics of job-related writing
Ethics in Business Writing
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
21. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Get Feedback From Others!
Rules for writing instructions
Garbled Sentences
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
22. Casual
Your audience is the best guide for What and How
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Recursive
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
23. To emphasize the performer of an action: make the performer the subject of the verb
Tone
Active Voice
Emphasis
Instructions
24. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Cliches
Key draft questions
Examples of medium s of business communication
Recursive
25. What are three levels of Editing?
Revision - Editing - Proofreading
Coherent writing
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Emphasis
26. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Helps include all important information; Makes you more willing to revise
Characteristics of job-related writing
Ethics in Business Writing
Information the reader will want - put it first.
27. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Emphasis
Purpose - Format - Composition
Cliches
Long Dashes
28. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Characteristics of job-related writing
Abstract words
Guidelines for successful group writing
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
29. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Helps include all important information; Makes you more willing to revise
Characteristics of job-related writing
Guidelines for successful group writing
Figures of Speech
30. What is Direct Order?
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Climatic Order
Information the reader will want - put it first.
Get Feedback From Others!
31. The ____________ of a word are its literal meanings - as defined in a dictionary.
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Conciseness - Clarity - Etiquette - Correctness
Denotaion
Characteristics of job-related writing
32. Correctness
Guidelines for successful group writing
Cautiously i.e. BTW: by the way
Buzz Words
Write Correctly so others will not think you are stupid or lack credibility
33. How do you present information in message?
Buzz Words
Most Important Information First - and then Descending Order
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Conciseness - Clarity - Etiquette - Correctness
34. How to end an email
Sentence Type
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Position
Short report
35. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Internal Letters. Sometimes classified as Reports
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Telegraphic Style
Recursive
36. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Intensifiers
Sentence Variety
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Key draft questions
37. What are Cons of Email?
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38. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Active Voice
Tone
Wordiness
Recipient's Name and Introduce Yourself
39. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Characteristics of job-related writing
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Repetition
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
40. Iitalics - bold type - underlining etc.
Revision - Editing - Proofreading
Mechanical Devices
Helps include all important information; Makes you more willing to revise
Examples of medium s of business communication
41. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Guidelines for effective business e-mail messages
Buzz Words
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
42. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Purpose - Format - Composition
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Mechanical Devices
Main parts of a set of instructions
43. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Selecting the proper medium
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Wordiness
Affectation
44. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Sentence Variety
Key draft questions
Rules for writing instructions
Guidelines for successful group writing
45. Clairty
Things to think through when planning a website
Four keys to effective writing
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Information the reader will want - put it first.
46. What is important in the Revising stage?
Guidelines for successful group writing
Revision of content - Organization - Formatting
Get Feedback From Others!
Put it Last - using the opening to prepare the audience
47. What types of research is done in gathering information?
Revision of content - Organization - Formatting
Conciseness - Clarity - Etiquette - Correctness
similar
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
48. What techniques can be used for gathering information?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Things to think through when planning a website
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Strategy and Humanness
49. Repeating keywords and key phrases
One-third
What do you want to say - Say It - Say it Better
'You Viewpoint'
Repetition
50. Purpose - findings - conclusion - and recommendations
Telegraphic Style
Information needed for short report
Date - To - From - Subject Headings
Guidelines for effective business e-mail messages
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