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The Business Writing Process

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)






2. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations






3. What techniques can be used for gathering information?






4. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o






5. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.






6. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?






7. Sentences can vary in sentence length - word order - loose and periodic sentences






8. Plan what you are going to say - polish what you wrote before you sent it - proofread everything

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9. When to use Instant Messaging?






10. How do you present information in message?






11. Listing the ideas or facts within a sentence in sequence from least to most important






12. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.






13. What are Pros of Email?






14. Techniques for writing memos and emails are...






15. To emphasize the performer of an action: make the performer the subject of the verb






16. What are three levels of Revision?






17. How do you present information in long messages?






18. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy






19. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.






20. How do you know what to include in your message?






21. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary






22. What are Cons of Email?

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23. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.






24. Purpose - problem - plan/solution - conclusion






25. What is important in the Revising stage?






26. How do you Plan the message?






27. What is Indirect Order?






28. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.






29. What types of research is done in gathering information?






30. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses






31. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.






32. Using words like 'most - much - very' with caution - wthout overdoing it.






33. Are these stages recursive or linear?






34. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed






35. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'






36. Audience's preferences - personal work style - how widely info needs to be distributed etc.






37. Conciseness






38. What is current emphasis on for a Letter?






39. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y

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40. To set you apart from the others; show that you have customized your resume for that company/job opening






41. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations






42. What is the best advice for Drafting?






43. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard






44. Informal






45. Casual






46. How is formatting important?






47. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites






48. Correctness






49. What are three levels of Editing?






50. What should you know about a Letter?