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The Business Writing Process

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Formality Considerations






2. The ____________ of a word are its literal meanings - as defined in a dictionary.






3. What is Direct Order?






4. How do you begin the message?

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5. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2






6. How to end an email






7. What is important in the Revising stage?






8. What are Pros of Email?






9. Goal and audience






10. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)






11. Purpose - problem - plan/solution - conclusion






12. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.






13. When should email NOT be used?






14. When to use Instant Messaging?






15. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites






16. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations






17. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.






18. Conciseness






19. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.






20. What should you know about a Letter?






21. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence






22. Using short and long sentences strategically






23. Formal






24. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses






25. How do you present information in message?






26. Purpose - findings - conclusion - and recommendations






27. Listing the ideas or facts within a sentence in sequence from least to most important






28. Honesty - attractive - carefully organized - concise accurate - current information - relevance






29. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.






30. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it






31. Casual






32. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.






33. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem






34. Why Avoid Perfectionism in Drafting?






35. Sentences can vary in sentence length - word order - loose and periodic sentences






36. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.






37. To emphasize the performer of an action: make the performer the subject of the verb






38. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.






39. Use to call attention to a particular word or statement --






40. Informal






41. What techniques can be used for gathering information?






42. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.






43. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o






44. Repeating keywords and key phrases






45. Tell and show how to do something






46. Etiquette






47. E.g. 'most important'






48. What are the activities in the planning stage?






49. How do you know what to include in your message?






50. What is the general Purpose of a Letter?