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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How do you present information in long messages?
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Internal Letters. Sometimes classified as Reports
Conciseness
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
2. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Write Correctly so others will not think you are stupid or lack credibility
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Emphasis
Short report
3. To set you apart from the others; show that you have customized your resume for that company/job opening
Goal of a letter of application
Strategy and Humanness
Write Correctly so others will not think you are stupid or lack credibility
Idioms
4. Informal
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Things to think through when planning a website
Coherent writing
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
5. What is a Memorandum?
Position
'You Viewpoint'
Four keys to effective writing
Internal Letters. Sometimes classified as Reports
6. What are the activities in the planning stage?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Wordiness
Repetition
Casual - Informal - or Formal
7. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Characteristics of job-related writing
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Cliches
8. What are Individual Contexts
Organizational - Professional - Personal
Sentence Length
Key draft questions
Goal of a letter of application
9. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Tone
similar
Three P's for success in writing a memo
Idioms
10. What is Indirect Order?
One-third
Repetition
Strategy and Humanness
Put it Last - using the opening to prepare the audience
11. E.g. 'most important'
Garbled Sentences
Direct Statements
Sentence Length
Your audience is the best guide for What and How
12. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Selecting the proper medium
Information the reader will want - put it first.
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Guidelines for successful group writing
13. Use Initialisms
Biased Language
Cautiously i.e. BTW: by the way
Subordination
Most Important Information First - and then Descending Order
14. How to end an email
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Main parts of internal proposals
Mechanical Devices
Things to think through when planning a website
15. When should email NOT be used?
Sentence Length
similar
Most Important Information First - and then Descending Order
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
16. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Get Feedback From Others!
Four keys to effective writing
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Characteristics of job-related writing
17. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Main parts of a set of instructions
Sentence Type
Ethics in Business Writing
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
18. What is format of most Memos?
Cautiously i.e. BTW: by the way
Most Important Information First - and then Descending Order
Subordination
Date - To - From - Subject Headings
19. Formal
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Key draft questions
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
20. Steps to Successful Writing
Cliches
Idioms
Outlining
Preparation - Research - Organization - Writing - Revision
21. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Examples of medium s of business communication
Telegraphic Style
Sentence Type
Four keys to effective writing
22. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Characteristics do employers like to see in a resume
Casual - Informal - or Formal
Tone
Affectation
23. Correctness
Write Correctly so others will not think you are stupid or lack credibility
Denotaion
Date - To - From - Subject Headings
Revision of content - Organization - Formatting
24. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Characteristics of job-related writing
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Emphasis
25. How do you Plan the message?
Subordination
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Put it Last - using the opening to prepare the audience
Mechanical Devices
26. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Subordination
Ethics in Business Writing
Business Writing Style
27. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Ethics in Business Writing
Date - To - From - Subject Headings
Characteristics do employers like to see in a resume
Telegraphic Style
28. What techniques can be used for gathering information?
Casual - Informal - or Formal
Coherent writing
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
29. How do you know what to include in your message?
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Casual - Informal - or Formal
Your audience is the best guide for What and How
Main parts of a set of instructions
30. How do you begin the message?
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31. Using words like 'most - much - very' with caution - wthout overdoing it.
Information the reader will want - put it first.
Intensifiers
What do you want to say - Say It - Say it Better
Examples of medium s of business communication
32. To emphasize the performer of an action: make the performer the subject of the verb
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Active Voice
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
similar
33. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Denotaion
Coherent writing
Date - To - From - Subject Headings
Information the reader will want - put it first.
34. The ____________ of a word are its literal meanings - as defined in a dictionary.
Denotaion
Concrete Words
Cut out nonessentials - Minimize references to Previous Communications
It is integral in how your audience will receive and accept the information.
35. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Guidelines for effective business e-mail messages
Recipient's Name and Introduce Yourself
Wordiness
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
36. When to use Instant Messaging?
Helps include all important information; Makes you more willing to revise
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Cut out nonessentials - Minimize references to Previous Communications
37. Use to call attention to a particular word or statement --
Buzz Words
Guidelines for effective business e-mail messages
Long Dashes
Date - To - From - Subject Headings
38. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Connotation
It is integral in how your audience will receive and accept the information.
Tone
Guidelines for effective business e-mail messages
39. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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40. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Short report
Wordiness
Tone
Affectation
41. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Information needed for short report
Intensifiers
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Abstract words
42. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Purpose - Format - Composition
Goal of a letter of application
Repetition
Sentence Type
43. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Procedures
Information the reader will want - put it first.
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Wordiness
44. Listing the ideas or facts within a sentence in sequence from least to most important
Goal of a letter of application
Sentence Type
Affectation
Climatic Order
45. Why Avoid Perfectionism in Drafting?
Helps include all important information; Makes you more willing to revise
Guidelines for effective business e-mail messages
Write Correctly so others will not think you are stupid or lack credibility
Internal Letters. Sometimes classified as Reports
46. What is important in the Revising stage?
Get Feedback From Others!
Coherent writing
Affectation
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
47. What should you know about a Letter?
Guidelines for successful group writing
Short report
Purpose - Format - Composition
Characteristics of job-related writing
48. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Organizational - Professional - Personal
It is integral in how your audience will receive and accept the information.
Examples of medium s of business communication
Coherent writing
49. Formality Considerations
It is integral in how your audience will receive and accept the information.
Internal Letters. Sometimes classified as Reports
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Casual - Informal - or Formal
50. Tell and show how to do something
Biased Language
Selecting the proper medium
Instructions
Key draft questions