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The Business Writing Process

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How do you Plan the message?






2. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo






3. Sentences can vary in sentence length - word order - loose and periodic sentences






4. When to use Instant Messaging?






5. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy






6. How is formatting important?






7. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)






8. How do you know what to include in your message?






9. What techniques can be used for gathering information?






10. What is the best advice for Drafting?






11. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.






12. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary






13. Clairty






14. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y


15. Correctness






16. What types of research is done in gathering information?






17. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.






18. Honesty - attractive - carefully organized - concise accurate - current information - relevance






19. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations






20. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.






21. Stages can also be summarized as...






22. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations






23. What is Direct Order?






24. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it






25. How to end an email






26. What is current emphasis on for a Letter?






27. What are Individual Contexts






28. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed






29. What are Pros of Email?






30. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o






31. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.






32. What should you know about a Letter?






33. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2






34. Plan what you are going to say - polish what you wrote before you sent it - proofread everything


35. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'






36. What is a Memorandum?






37. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations






38. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.






39. Tell and show how to do something






40. Why Avoid Perfectionism in Drafting?






41. Formal






42. Use to call attention to a particular word or statement --






43. E.g. 'most important'






44. Are these stages recursive or linear?






45. Etiquette






46. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence






47. What are Cons of Email?


48. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'






49. Techniques for writing memos and emails are...






50. Casual