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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Cliches
Emphasis
Information needed for short report
Revision - Editing - Proofreading
2. Tell and show how to do something
Strategy and Humanness
Instructions
Revision - Editing - Proofreading
Mechanical Devices
3. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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4. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Revision of content - Organization - Formatting
Characteristics of job-related writing
Coherent writing
Cliches
5. Why Avoid Perfectionism in Drafting?
Figures of Speech
Position
Recipient's Name and Introduce Yourself
Helps include all important information; Makes you more willing to revise
6. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Main parts of instructions
Conciseness
Euphemismss
Purpose - Format - Composition
7. What is Indirect Order?
Direct Statements
Put it Last - using the opening to prepare the audience
Guidelines for effective business e-mail messages
Conciseness
8. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Get Feedback From Others!
Connotation
Cut out nonessentials - Minimize references to Previous Communications
Examples of medium s of business communication
9. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Wordiness
Your audience is the best guide for What and How
Characteristics of job-related writing
Position
10. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Cliches
Selecting the proper medium
Conciseness
11. What are three levels of Revision?
Rules for writing instructions
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Business Writing Style
Revision of content - Organization - Formatting
12. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
One-third
Revision - Editing - Proofreading
Short report
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
13. Correctness
Long Dashes
Euphemismss
Write Correctly so others will not think you are stupid or lack credibility
Outlining
14. What is the best advice for Drafting?
Guidelines for successful group writing
Information needed for short report
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
similar
15. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Sentence Length
Rules for writing instructions
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Idioms
16. Techniques for writing memos and emails are...
similar
Ethics in Business Writing
Climatic Order
Things to think through when planning a website
17. What is Direct Order?
Information the reader will want - put it first.
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Active Voice
Mechanical Devices
18. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Active Voice
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Affectation
Conciseness
19. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Euphemismss
Guidelines for effective business e-mail messages
Four keys to effective writing
Conciseness - Clarity - Etiquette - Correctness
20. Sentences can vary in sentence length - word order - loose and periodic sentences
Four keys to effective writing
Sentence Variety
Guidelines for effective business e-mail messages
Recipient's Name and Introduce Yourself
21. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Connotation
Conciseness
Sentence Variety
Rules for writing instructions
22. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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23. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Tone
Sentence Variety
Active Voice
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
24. Clairty
Outlining
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Telegraphic Style
Casual - Informal - or Formal
25. What types of research is done in gathering information?
Mechanical Devices
Examples of medium s of business communication
Casual - Informal - or Formal
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
26. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Characteristics of job-related writing
Position
Three P's for success in writing a memo
Outlining
27. What techniques can be used for gathering information?
Key draft questions
Main parts of instructions
Recursive
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
28. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Key draft questions
What do you want to say - Say It - Say it Better
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
29. To set you apart from the others; show that you have customized your resume for that company/job opening
Goal of a letter of application
Abstract words
Conciseness - Clarity - Etiquette - Correctness
Attractive and Readable Format
30. What should you know about a Letter?
It is integral in how your audience will receive and accept the information.
Examples of medium s of business communication
Purpose - Format - Composition
Preparation - Research - Organization - Writing - Revision
31. Concern policies and regulations found in employee handbooks and other internal corporate communications
Figures of Speech
One-third
Attractive and Readable Format
Procedures
32. Use to call attention to a particular word or statement --
Climatic Order
Long Dashes
Cut out nonessentials - Minimize references to Previous Communications
Your Name - Closing Statement such as Thanks - Regards in more formal messages
33. Purpose - findings - conclusion - and recommendations
Information needed for short report
Euphemismss
Examples of medium s of business communication
Business Writing Style
34. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
similar
Sentence Type
Organizational - Professional - Personal
Strategy and Humanness
35. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Guidelines for successful group writing
Four keys to effective writing
Wordiness
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
36. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Information the reader will want - put it first.
Recursive
Main parts of a set of instructions
Characteristics of job-related writing
37. Iitalics - bold type - underlining etc.
Mechanical Devices
Cliches
One-third
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
38. Formality Considerations
Short report
Conciseness
Casual - Informal - or Formal
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
39. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Sentence Length
Telegraphic Style
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Concrete Words
40. What is current emphasis on for a Letter?
Characteristics of job-related writing
Key draft questions
Active Voice
Strategy and Humanness
41. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Climatic Order
Rules for writing instructions
Selecting the proper medium
42. Stages can also be summarized as...
What do you want to say - Say It - Say it Better
Goal of a letter of application
Biased Language
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
43. Using words like 'most - much - very' with caution - wthout overdoing it.
Selecting the proper medium
Denotaion
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Intensifiers
44. What are Pros of Email?
Preparation - Research - Organization - Writing - Revision
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Cliches
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
45. When should email NOT be used?
Buzz Words
Sentence Variety
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Date - To - From - Subject Headings
46. When to use Instant Messaging?
Conciseness
Affectation
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Climatic Order
47. Purpose - problem - plan/solution - conclusion
Sentence Length
Strategy and Humanness
Characteristics of job-related writing
Main parts of internal proposals
48. How do you present information in long messages?
Denotaion
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Affectation
Direct Statements
49. What is the general Purpose of a Letter?
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Get Feedback From Others!
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Tone
50. To emphasize the performer of an action: make the performer the subject of the verb
Things to think through when planning a website
Long Dashes
Position
Active Voice