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The Business Writing Process

Subjects : writing-skills, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is important in the Revising stage?
Get Feedback From Others!
Things to think through when planning a website
Recursive
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams

2. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Coherent writing
Abstract words
Short report

3. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Emphasis
Guidelines for effective business e-mail messages
Revision - Editing - Proofreading
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I

4. How do you present information in message?
Write Correctly so others will not think you are stupid or lack credibility
Recursive
Tone
Most Important Information First - and then Descending Order

5. How to end an email
Biased Language
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Short report

6. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Sentence Variety
Active Voice
Rules for writing instructions
Recipient's Name and Introduce Yourself

7. Informal
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Abstract words
One-third
Your audience is the best guide for What and How

8. What is the general Purpose of a Letter?
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Guidelines for successful group writing
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Denotaion

9. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Direct Statements
Concrete Words
Revision of content - Organization - Formatting
Selecting the proper medium

10. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Sentence Length
Concrete Words
Characteristics of job-related writing

11. Stages can also be summarized as...
Instructions
Cautiously i.e. BTW: by the way
What do you want to say - Say It - Say it Better
Telegraphic Style

12. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Guidelines for successful group writing
Characteristics of job-related writing
Purpose - Format - Composition

13. Steps to Successful Writing
Preparation - Research - Organization - Writing - Revision
Repetition
Three P's for success in writing a memo
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews

14. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Selecting the proper medium
Garbled Sentences
Guidelines for successful group writing
Your Name - Closing Statement such as Thanks - Regards in more formal messages

15. Tell and show how to do something
Instructions
Strategy and Humanness
Key draft questions
It is integral in how your audience will receive and accept the information.

16. Use Initialisms
Conciseness - Clarity - Etiquette - Correctness
One-third
Cautiously i.e. BTW: by the way
Position

17. Are these stages recursive or linear?
Abstract words
Your audience is the best guide for What and How
Recursive
Casual - Informal - or Formal

18. What should you know about a Letter?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Purpose - Format - Composition
Strategy and Humanness
'You Viewpoint'

19. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Sentence Type
Procedures
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Characteristics of job-related writing

20. The ____________ of a word are its literal meanings - as defined in a dictionary.
Main parts of internal proposals
Emphasis
Denotaion
Direct Statements

21. What techniques can be used for gathering information?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Goal of a letter of application
Cliches
What do you want to say - Say It - Say it Better

22. When to use Instant Messaging?
It is integral in how your audience will receive and accept the information.
Guidelines for effective business e-mail messages
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.

23. How do you know what to include in your message?
Ethics in Business Writing
Your audience is the best guide for What and How
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
What do you want to say - Say It - Say it Better

24. What is critical to a message's success?
Procedures
Your audience is the best guide for What and How
It is integral in how your audience will receive and accept the information.
Attractive and Readable Format

25. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y

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26. Clairty
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Guidelines for successful group writing
Mechanical Devices
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs

27. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
One-third
Climatic Order
Affectation
Position

28. What are three levels of Revision?
Guidelines for successful group writing
Ethics in Business Writing
Revision of content - Organization - Formatting
Tone

29. What types of research is done in gathering information?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Sentence Variety
Rules for writing instructions
Procedures

30. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Three P's for success in writing a memo
Emphasis
Position
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING

31. Plan what you are going to say - polish what you wrote before you sent it - proofread everything

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32. What is a Memorandum?
Things to think through when planning a website
Figures of Speech
Outlining
Internal Letters. Sometimes classified as Reports

33. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Put it Last - using the opening to prepare the audience
Biased Language
Buzz Words
It is integral in how your audience will receive and accept the information.

34. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Climatic Order
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Characteristics do employers like to see in a resume
Telegraphic Style

35. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Mechanical Devices
Subordination
'You Viewpoint'
Examples of medium s of business communication

36. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Idioms
Cautiously i.e. BTW: by the way
Instructions
Revision - Editing - Proofreading

37. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Wordiness
Connotation

38. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Rules for writing instructions
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Revision - Editing - Proofreading
Business Writing Style

39. What are Individual Contexts
Repetition
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Write Correctly so others will not think you are stupid or lack credibility
Organizational - Professional - Personal

40. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Outlining
'You Viewpoint'

41. To emphasize the performer of an action: make the performer the subject of the verb
Active Voice
Concrete Words
Denotaion
Internal Letters. Sometimes classified as Reports

42. Using short and long sentences strategically
Garbled Sentences
Sentence Length
Information needed for short report
Revision - Editing - Proofreading

43. What are Cons of Email?

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44. What are three levels of Editing?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Key draft questions
Revision - Editing - Proofreading
Attractive and Readable Format

45. How much time should a student spend in each writing stage?
One-third
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Recursive
Things to think through when planning a website

46. Listing the ideas or facts within a sentence in sequence from least to most important
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Organizational - Professional - Personal
Climatic Order

47. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
'You Viewpoint'
Things to think through when planning a website
Position
Four keys to effective writing

48. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
similar
Figures of Speech
Things to think through when planning a website
Affectation

49. What is the best advice for Drafting?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Conciseness - Clarity - Etiquette - Correctness
Concrete Words

50. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
similar
Get Feedback From Others!
Main parts of a set of instructions
Helps include all important information; Makes you more willing to revise