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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Repeating keywords and key phrases
Goal of a letter of application
Write Correctly so others will not think you are stupid or lack credibility
Repetition
Your Name - Closing Statement such as Thanks - Regards in more formal messages
2. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Preparation - Research - Organization - Writing - Revision
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Selecting the proper medium
3. What are the activities in the planning stage?
Climatic Order
Write Correctly so others will not think you are stupid or lack credibility
'You Viewpoint'
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
4. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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5. Concern policies and regulations found in employee handbooks and other internal corporate communications
Procedures
Cliches
Purpose - Format - Composition
Your Name - Closing Statement such as Thanks - Regards in more formal messages
6. When should email NOT be used?
Intensifiers
Main parts of instructions
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Active Voice
7. Tell and show how to do something
Tone
Instructions
Business Writing Style
Guidelines for effective business e-mail messages
8. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Biased Language
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Ethics in Business Writing
Recipient's Name and Introduce Yourself
9. E.g. 'most important'
Subordination
Repetition
Direct Statements
Three P's for success in writing a memo
10. To set you apart from the others; show that you have customized your resume for that company/job opening
Emphasis
Strategy and Humanness
Goal of a letter of application
Ethics in Business Writing
11. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Wordiness
Business Writing Style
Main parts of internal proposals
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
12. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Preparation - Research - Organization - Writing - Revision
Cliches
Tone
Characteristics of job-related writing
13. What is critical to a message's success?
Mechanical Devices
Sentence Type
Euphemismss
Attractive and Readable Format
14. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Short report
Connotation
It is integral in how your audience will receive and accept the information.
15. Etiquette
Recursive
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Direct Statements
Subordination
16. Use Initialisms
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Cautiously i.e. BTW: by the way
Affectation
Direct Statements
17. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Guidelines for successful group writing
Information needed for short report
Position
Emphasis
18. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Tone
Sentence Type
Connotation
Euphemismss
19. What are three levels of Revision?
Revision of content - Organization - Formatting
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Key draft questions
Selecting the proper medium
20. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Subordination
Main parts of a set of instructions
Idioms
Position
21. Sentences can vary in sentence length - word order - loose and periodic sentences
Sentence Variety
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Figures of Speech
Helps include all important information; Makes you more willing to revise
22. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Procedures
Guidelines for effective business e-mail messages
Characteristics of job-related writing
Wordiness
23. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Recipient's Name and Introduce Yourself
Sentence Variety
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Conciseness
24. How much time should a student spend in each writing stage?
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
One-third
Position
Figures of Speech
25. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Long Dashes
Buzz Words
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Direct Statements
26. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Helps include all important information; Makes you more willing to revise
Climatic Order
Concrete Words
Get Feedback From Others!
27. What is the best advice for Drafting?
Outlining
Intensifiers
Business Writing Style
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
28. How do you Plan the message?
Concrete Words
Conciseness
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Idioms
29. General considerations with Email Messages
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Position
Intensifiers
Conciseness - Clarity - Etiquette - Correctness
30. Formal
Telegraphic Style
Conciseness - Clarity - Etiquette - Correctness
Casual - Informal - or Formal
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
31. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Coherent writing
Get Feedback From Others!
Sentence Variety
Characteristics of job-related writing
32. What is Indirect Order?
Put it Last - using the opening to prepare the audience
Ethics in Business Writing
Cut out nonessentials - Minimize references to Previous Communications
Connotation
33. How do you begin the message?
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34. Goal and audience
Things to think through when planning a website
Instructions
Long Dashes
Mechanical Devices
35. What is Direct Order?
Revision of content - Organization - Formatting
Your audience is the best guide for What and How
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Information the reader will want - put it first.
36. The ____________ of a word are its literal meanings - as defined in a dictionary.
Denotaion
Date - To - From - Subject Headings
Connotation
Guidelines for effective business e-mail messages
37. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Three P's for success in writing a memo
Revision - Editing - Proofreading
Concrete Words
Key draft questions
38. What types of research is done in gathering information?
Idioms
Rules for writing instructions
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Intensifiers
39. What should you know about a Letter?
Attractive and Readable Format
Purpose - Format - Composition
What do you want to say - Say It - Say it Better
Selecting the proper medium
40. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Subordination
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Direct Statements
Euphemismss
41. Clairty
Revision of content - Organization - Formatting
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Outlining
42. Informal
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Position
Guidelines for effective business e-mail messages
Goal of a letter of application
43. Purpose - problem - plan/solution - conclusion
Conciseness
Your audience is the best guide for What and How
Selecting the proper medium
Main parts of internal proposals
44. What are Individual Contexts
Intensifiers
Organizational - Professional - Personal
Guidelines for effective business e-mail messages
Selecting the proper medium
45. How do you present information in long messages?
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
'You Viewpoint'
Cliches
46. What is format of most Memos?
Casual - Informal - or Formal
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Date - To - From - Subject Headings
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
47. Correctness
Conciseness
Write Correctly so others will not think you are stupid or lack credibility
Attractive and Readable Format
Casual - Informal - or Formal
48. To emphasize the performer of an action: make the performer the subject of the verb
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Sentence Variety
Active Voice
Organizational - Professional - Personal
49. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Instructions
Emphasis
Strategy and Humanness
Short report
50. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Intensifiers
Ethics in Business Writing
Idioms
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