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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Characteristics do employers like to see in a resume
Abstract words
Attractive and Readable Format
Most Important Information First - and then Descending Order
2. Repeating keywords and key phrases
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
What do you want to say - Say It - Say it Better
Repetition
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
3. Iitalics - bold type - underlining etc.
Put it Last - using the opening to prepare the audience
One-third
Recipient's Name and Introduce Yourself
Mechanical Devices
4. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Telegraphic Style
Direct Statements
Idioms
Guidelines for effective business e-mail messages
5. What is Indirect Order?
Revision of content - Organization - Formatting
Purpose - Format - Composition
Guidelines for effective business e-mail messages
Put it Last - using the opening to prepare the audience
6. Using words like 'most - much - very' with caution - wthout overdoing it.
Intensifiers
Direct Statements
Cliches
Things to think through when planning a website
7. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Emphasis
Characteristics of job-related writing
Three P's for success in writing a memo
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
8. Goal and audience
Things to think through when planning a website
Information the reader will want - put it first.
Internal Letters. Sometimes classified as Reports
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
9. Informal
Long Dashes
Preparation - Research - Organization - Writing - Revision
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Guidelines for effective business e-mail messages
10. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Buzz Words
Garbled Sentences
Characteristics of job-related writing
11. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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12. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Connotation
Climatic Order
Main parts of instructions
13. How much time should a student spend in each writing stage?
Affectation
Four keys to effective writing
Sentence Variety
One-third
14. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Position
Denotaion
Abstract words
Characteristics of job-related writing
15. Techniques for writing memos and emails are...
Guidelines for successful group writing
Information the reader will want - put it first.
Coherent writing
similar
16. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Outlining
'You Viewpoint'
Short report
Purpose - Format - Composition
17. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Biased Language
Concrete Words
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Goal of a letter of application
18. The ____________ of a word are its literal meanings - as defined in a dictionary.
Denotaion
Business Writing Style
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Main parts of a set of instructions
19. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Ethics in Business Writing
Purpose - Format - Composition
Cliches
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
20. What is critical to a message's success?
Attractive and Readable Format
Get Feedback From Others!
Guidelines for successful group writing
Instructions
21. What are Pros of Email?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Instructions
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Date - To - From - Subject Headings
22. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Wordiness
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Guidelines for successful group writing
Tone
23. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Casual - Informal - or Formal
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Buzz Words
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
24. How is formatting important?
Rules for writing instructions
Repetition
Long Dashes
It is integral in how your audience will receive and accept the information.
25. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Coherent writing
Instructions
Main parts of internal proposals
Subordination
26. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Position
Organizational - Professional - Personal
Climatic Order
Characteristics of job-related writing
27. What are three levels of Editing?
Information the reader will want - put it first.
Organizational - Professional - Personal
Revision - Editing - Proofreading
Strategy and Humanness
28. E.g. 'most important'
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Direct Statements
Climatic Order
Coherent writing
29. Casual
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Cliches
One-third
Guidelines for effective business e-mail messages
30. Sentences can vary in sentence length - word order - loose and periodic sentences
Long Dashes
Sentence Variety
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
It is integral in how your audience will receive and accept the information.
31. Concern policies and regulations found in employee handbooks and other internal corporate communications
Sentence Length
Procedures
Biased Language
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
32. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Mechanical Devices
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Sentence Type
Guidelines for successful group writing
33. Etiquette
Garbled Sentences
Most Important Information First - and then Descending Order
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
34. Clairty
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
What do you want to say - Say It - Say it Better
Long Dashes
35. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Your audience is the best guide for What and How
Tone
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Garbled Sentences
36. When should email NOT be used?
What do you want to say - Say It - Say it Better
Wordiness
Characteristics of job-related writing
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
37. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Garbled Sentences
Characteristics of job-related writing
Telegraphic Style
Characteristics do employers like to see in a resume
38. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Climatic Order
Four keys to effective writing
Guidelines for successful group writing
Main parts of a set of instructions
39. Use Initialisms
Helps include all important information; Makes you more willing to revise
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
similar
Cautiously i.e. BTW: by the way
40. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Telegraphic Style
Three P's for success in writing a memo
Recursive
Idioms
41. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Direct Statements
Casual - Informal - or Formal
Selecting the proper medium
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
42. What types of research is done in gathering information?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Garbled Sentences
Information the reader will want - put it first.
Outlining
43. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Rules for writing instructions
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Direct Statements
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
44. Purpose - findings - conclusion - and recommendations
Short report
Intensifiers
Buzz Words
Information needed for short report
45. To emphasize the performer of an action: make the performer the subject of the verb
Revision of content - Organization - Formatting
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Characteristics of job-related writing
Active Voice
46. Stages can also be summarized as...
What do you want to say - Say It - Say it Better
Characteristics of job-related writing
Conciseness - Clarity - Etiquette - Correctness
Characteristics of job-related writing
47. Conciseness
Cut out nonessentials - Minimize references to Previous Communications
Intensifiers
Repetition
Active Voice
48. Listing the ideas or facts within a sentence in sequence from least to most important
Climatic Order
Conciseness - Clarity - Etiquette - Correctness
Goal of a letter of application
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
49. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Sentence Type
Cautiously i.e. BTW: by the way
Characteristics of job-related writing
Strategy and Humanness
50. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Euphemismss
Main parts of instructions
Characteristics of job-related writing
Position