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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Why Avoid Perfectionism in Drafting?
Long Dashes
Helps include all important information; Makes you more willing to revise
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
2. Concern policies and regulations found in employee handbooks and other internal corporate communications
Tone
Casual - Informal - or Formal
Procedures
Guidelines for effective business e-mail messages
3. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Figures of Speech
Conciseness
Climatic Order
Procedures
4. Etiquette
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Characteristics of job-related writing
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Buzz Words
5. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Abstract words
Write Correctly so others will not think you are stupid or lack credibility
Repetition
6. E.g. 'most important'
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Direct Statements
Main parts of internal proposals
7. What is Direct Order?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Telegraphic Style
Information the reader will want - put it first.
Idioms
8. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Things to think through when planning a website
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Goal of a letter of application
Buzz Words
9. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Characteristics of job-related writing
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Business Writing Style
Main parts of instructions
10. What are the activities in the planning stage?
Key draft questions
Internal Letters. Sometimes classified as Reports
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Mechanical Devices
11. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Main parts of instructions
Helps include all important information; Makes you more willing to revise
Organizational - Professional - Personal
Goal of a letter of application
12. Clairty
Cut out nonessentials - Minimize references to Previous Communications
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Recipient's Name and Introduce Yourself
Helps include all important information; Makes you more willing to revise
13. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Business Writing Style
Four keys to effective writing
Attractive and Readable Format
Selecting the proper medium
14. Techniques for writing memos and emails are...
Affectation
Sentence Length
Cautiously i.e. BTW: by the way
similar
15. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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16. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Short report
Euphemismss
Characteristics do employers like to see in a resume
17. To emphasize the performer of an action: make the performer the subject of the verb
Characteristics do employers like to see in a resume
Active Voice
Helps include all important information; Makes you more willing to revise
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
18. What are three levels of Editing?
Recursive
Telegraphic Style
Long Dashes
Revision - Editing - Proofreading
19. Conciseness
Cut out nonessentials - Minimize references to Previous Communications
Euphemismss
Sentence Length
Main parts of a set of instructions
20. What are Individual Contexts
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Conciseness
Organizational - Professional - Personal
Coherent writing
21. Using short and long sentences strategically
Sentence Length
Three P's for success in writing a memo
Instructions
Key draft questions
22. Repeating keywords and key phrases
Repetition
It is integral in how your audience will receive and accept the information.
Concrete Words
Your Name - Closing Statement such as Thanks - Regards in more formal messages
23. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Characteristics of job-related writing
Figures of Speech
Characteristics do employers like to see in a resume
Characteristics of job-related writing
24. Are these stages recursive or linear?
Recursive
Purpose - Format - Composition
Strategy and Humanness
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
25. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Guidelines for effective business e-mail messages
Examples of medium s of business communication
Business Writing Style
Your audience is the best guide for What and How
26. What is important in the Revising stage?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Subordination
Get Feedback From Others!
Attractive and Readable Format
27. Goal and audience
Telegraphic Style
Subordination
Things to think through when planning a website
Organizational - Professional - Personal
28. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Outlining
Internal Letters. Sometimes classified as Reports
Position
Intensifiers
29. What is critical to a message's success?
Attractive and Readable Format
Information needed for short report
Conciseness - Clarity - Etiquette - Correctness
Telegraphic Style
30. Sentences can vary in sentence length - word order - loose and periodic sentences
Sentence Variety
Strategy and Humanness
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Conciseness
31. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Information the reader will want - put it first.
Characteristics of job-related writing
Sentence Type
Figures of Speech
32. Formality Considerations
Goal of a letter of application
Casual - Informal - or Formal
Recursive
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
33. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Telegraphic Style
Get Feedback From Others!
34. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Rules for writing instructions
Coherent writing
Connotation
Main parts of internal proposals
35. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Biased Language
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Procedures
Key draft questions
36. What is current emphasis on for a Letter?
Long Dashes
Strategy and Humanness
Characteristics do employers like to see in a resume
Recursive
37. How much time should a student spend in each writing stage?
Purpose - Format - Composition
Three P's for success in writing a memo
One-third
Active Voice
38. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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39. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Sentence Length
Procedures
Selecting the proper medium
40. Purpose - findings - conclusion - and recommendations
Characteristics of job-related writing
Information needed for short report
Main parts of instructions
Guidelines for effective business e-mail messages
41. Steps to Successful Writing
Tone
Strategy and Humanness
Emphasis
Preparation - Research - Organization - Writing - Revision
42. Informal
Long Dashes
Internal Letters. Sometimes classified as Reports
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
43. Casual
Most Important Information First - and then Descending Order
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Put it Last - using the opening to prepare the audience
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
44. To set you apart from the others; show that you have customized your resume for that company/job opening
Tone
It is integral in how your audience will receive and accept the information.
Long Dashes
Goal of a letter of application
45. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
'You Viewpoint'
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Get Feedback From Others!
Euphemismss
46. What types of research is done in gathering information?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Mechanical Devices
Direct Statements
Denotaion
47. How do you Plan the message?
Date - To - From - Subject Headings
Recipient's Name and Introduce Yourself
Conciseness - Clarity - Etiquette - Correctness
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
48. Listing the ideas or facts within a sentence in sequence from least to most important
Three P's for success in writing a memo
Climatic Order
Sentence Type
Coherent writing
49. How do you present information in message?
Cautiously i.e. BTW: by the way
Abstract words
Most Important Information First - and then Descending Order
Goal of a letter of application
50. Using words like 'most - much - very' with caution - wthout overdoing it.
Conciseness
Intensifiers
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Main parts of instructions