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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Connotation
Ethics in Business Writing
Main parts of instructions
Recursive
2. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Denotaion
Business Writing Style
Key draft questions
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
3. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Coherent writing
Short report
Guidelines for effective business e-mail messages
4. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Tone
Get Feedback From Others!
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Buzz Words
5. What is the general Purpose of a Letter?
Direct Statements
Strategy and Humanness
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Get Feedback From Others!
6. What is current emphasis on for a Letter?
Strategy and Humanness
Subordination
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Outlining
7. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Conciseness
Characteristics of job-related writing
Main parts of instructions
Repetition
8. Sentences can vary in sentence length - word order - loose and periodic sentences
Short report
Idioms
Sentence Variety
Information needed for short report
9. Use Initialisms
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Cautiously i.e. BTW: by the way
Main parts of a set of instructions
Recipient's Name and Introduce Yourself
10. What should you know about a Letter?
Ethics in Business Writing
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Purpose - Format - Composition
Active Voice
11. What are three levels of Revision?
Revision of content - Organization - Formatting
One-third
What do you want to say - Say It - Say it Better
Get Feedback From Others!
12. What are Pros of Email?
Tone
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Revision of content - Organization - Formatting
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
13. E.g. 'most important'
Figures of Speech
Direct Statements
Emphasis
Subordination
14. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Wordiness
Four keys to effective writing
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Figures of Speech
15. What is a Memorandum?
Most Important Information First - and then Descending Order
Intensifiers
Internal Letters. Sometimes classified as Reports
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
16. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Three P's for success in writing a memo
Your audience is the best guide for What and How
Business Writing Style
Your Name - Closing Statement such as Thanks - Regards in more formal messages
17. What is the best advice for Drafting?
Put it Last - using the opening to prepare the audience
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Telegraphic Style
similar
18. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Connotation
Main parts of instructions
Sentence Variety
Euphemismss
19. Purpose - findings - conclusion - and recommendations
Information needed for short report
Abstract words
Preparation - Research - Organization - Writing - Revision
Organizational - Professional - Personal
20. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Helps include all important information; Makes you more willing to revise
Euphemismss
Conciseness
Sentence Type
21. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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22. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Climatic Order
Garbled Sentences
Direct Statements
Conciseness - Clarity - Etiquette - Correctness
23. How do you Plan the message?
Garbled Sentences
Key draft questions
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Write Correctly so others will not think you are stupid or lack credibility
24. How to end an email
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Strategy and Humanness
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Wordiness
25. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Characteristics do employers like to see in a resume
Internal Letters. Sometimes classified as Reports
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
26. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Outlining
Biased Language
Euphemismss
Internal Letters. Sometimes classified as Reports
27. When to use Instant Messaging?
Climatic Order
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
28. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Biased Language
Cliches
It is integral in how your audience will receive and accept the information.
Abstract words
29. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Three P's for success in writing a memo
Subordination
Rules for writing instructions
30. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Abstract words
Idioms
Telegraphic Style
Garbled Sentences
31. How do you present information in long messages?
Internal Letters. Sometimes classified as Reports
Preparation - Research - Organization - Writing - Revision
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Short report
32. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Buzz Words
Characteristics of job-related writing
One-third
Denotaion
33. To set you apart from the others; show that you have customized your resume for that company/job opening
Goal of a letter of application
Helps include all important information; Makes you more willing to revise
Conciseness - Clarity - Etiquette - Correctness
Active Voice
34. How is formatting important?
It is integral in how your audience will receive and accept the information.
Revision of content - Organization - Formatting
Cliches
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
35. Stages can also be summarized as...
What do you want to say - Say It - Say it Better
Recipient's Name and Introduce Yourself
It is integral in how your audience will receive and accept the information.
Date - To - From - Subject Headings
36. Use to call attention to a particular word or statement --
Long Dashes
Main parts of internal proposals
Cut out nonessentials - Minimize references to Previous Communications
Four keys to effective writing
37. What types of research is done in gathering information?
It is integral in how your audience will receive and accept the information.
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Affectation
Date - To - From - Subject Headings
38. What techniques can be used for gathering information?
Concrete Words
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Conciseness - Clarity - Etiquette - Correctness
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
39. Correctness
Write Correctly so others will not think you are stupid or lack credibility
Organizational - Professional - Personal
One-third
Garbled Sentences
40. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Four keys to effective writing
Wordiness
Subordination
It is integral in how your audience will receive and accept the information.
41. The ____________ of a word are its literal meanings - as defined in a dictionary.
Sentence Length
Things to think through when planning a website
Denotaion
Figures of Speech
42. Listing the ideas or facts within a sentence in sequence from least to most important
Climatic Order
Casual - Informal - or Formal
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Outlining
43. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Denotaion
Casual - Informal - or Formal
Telegraphic Style
Euphemismss
44. Iitalics - bold type - underlining etc.
Get Feedback From Others!
Tone
Cautiously i.e. BTW: by the way
Mechanical Devices
45. General considerations with Email Messages
Conciseness - Clarity - Etiquette - Correctness
Main parts of instructions
Procedures
Examples of medium s of business communication
46. Clairty
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Preparation - Research - Organization - Writing - Revision
Casual - Informal - or Formal
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
47. What are the activities in the planning stage?
Four keys to effective writing
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Examples of medium s of business communication
Recursive
48. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Garbled Sentences
Guidelines for effective business e-mail messages
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Examples of medium s of business communication
49. What is format of most Memos?
Date - To - From - Subject Headings
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
What do you want to say - Say It - Say it Better
Position
50. Concern policies and regulations found in employee handbooks and other internal corporate communications
Abstract words
Procedures
Purpose - Format - Composition
Repetition