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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Tell and show how to do something
Organizational - Professional - Personal
Business Writing Style
Instructions
Characteristics of job-related writing
2. What is a Memorandum?
Tone
Put it Last - using the opening to prepare the audience
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Internal Letters. Sometimes classified as Reports
3. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Cut out nonessentials - Minimize references to Previous Communications
Procedures
Connotation
Sentence Length
4. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
similar
Idioms
Sentence Variety
Guidelines for effective business e-mail messages
5. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Internal Letters. Sometimes classified as Reports
Telegraphic Style
Position
Organizational - Professional - Personal
6. Use Initialisms
Biased Language
Revision of content - Organization - Formatting
Put it Last - using the opening to prepare the audience
Cautiously i.e. BTW: by the way
7. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Connotation
Key draft questions
It is integral in how your audience will receive and accept the information.
Main parts of instructions
8. How do you present information in message?
Guidelines for successful group writing
Purpose - Format - Composition
Abstract words
Most Important Information First - and then Descending Order
9. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Most Important Information First - and then Descending Order
Tone
Get Feedback From Others!
What do you want to say - Say It - Say it Better
10. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Emphasis
similar
Idioms
Things to think through when planning a website
11. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Date - To - From - Subject Headings
Outlining
Guidelines for successful group writing
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
12. Goal and audience
Abstract words
Put it Last - using the opening to prepare the audience
Things to think through when planning a website
Helps include all important information; Makes you more willing to revise
13. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Recipient's Name and Introduce Yourself
Cliches
Telegraphic Style
14. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Abstract words
Characteristics of job-related writing
Cliches
Main parts of a set of instructions
15. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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16. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Guidelines for successful group writing
Your audience is the best guide for What and How
Selecting the proper medium
Buzz Words
17. What is the general Purpose of a Letter?
Conciseness - Clarity - Etiquette - Correctness
Recursive
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Information needed for short report
18. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Coherent writing
Connotation
Strategy and Humanness
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
19. How do you begin the message?
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20. Repeating keywords and key phrases
Repetition
Things to think through when planning a website
Selecting the proper medium
Figures of Speech
21. What are Pros of Email?
Cliches
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Revision - Editing - Proofreading
Garbled Sentences
22. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Sentence Type
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Main parts of instructions
Recursive
23. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Four keys to effective writing
Repetition
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Short report
24. What is important in the Revising stage?
Wordiness
Characteristics do employers like to see in a resume
Get Feedback From Others!
Preparation - Research - Organization - Writing - Revision
25. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Main parts of internal proposals
Business Writing Style
26. Informal
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Connotation
Affectation
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
27. How is formatting important?
Attractive and Readable Format
It is integral in how your audience will receive and accept the information.
Recipient's Name and Introduce Yourself
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
28. Sentences can vary in sentence length - word order - loose and periodic sentences
Main parts of instructions
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Buzz Words
Sentence Variety
29. Techniques for writing memos and emails are...
Get Feedback From Others!
similar
Sentence Length
Conciseness - Clarity - Etiquette - Correctness
30. The ____________ of a word are its literal meanings - as defined in a dictionary.
Biased Language
Revision of content - Organization - Formatting
Position
Denotaion
31. Using words like 'most - much - very' with caution - wthout overdoing it.
Intensifiers
Purpose - Format - Composition
Conciseness
Date - To - From - Subject Headings
32. What are three levels of Editing?
Revision - Editing - Proofreading
Recursive
Goal of a letter of application
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
33. To set you apart from the others; show that you have customized your resume for that company/job opening
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Figures of Speech
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Goal of a letter of application
34. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Things to think through when planning a website
Subordination
Biased Language
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
35. What types of research is done in gathering information?
Sentence Length
Direct Statements
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Get Feedback From Others!
36. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Concrete Words
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Characteristics of job-related writing
Main parts of a set of instructions
37. What are Cons of Email?
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38. Purpose - findings - conclusion - and recommendations
Biased Language
Information needed for short report
Strategy and Humanness
Recipient's Name and Introduce Yourself
39. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Sentence Variety
Four keys to effective writing
Position
Conciseness - Clarity - Etiquette - Correctness
40. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Concrete Words
Abstract words
Garbled Sentences
Characteristics do employers like to see in a resume
41. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Position
Short report
Four keys to effective writing
Biased Language
42. Conciseness
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Cut out nonessentials - Minimize references to Previous Communications
Affectation
43. What is format of most Memos?
Short report
Four keys to effective writing
Goal of a letter of application
Date - To - From - Subject Headings
44. How do you know what to include in your message?
Sentence Length
It is integral in how your audience will receive and accept the information.
similar
Your audience is the best guide for What and How
45. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Cliches
Instructions
Ethics in Business Writing
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
46. What is critical to a message's success?
similar
Position
Attractive and Readable Format
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
47. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Put it Last - using the opening to prepare the audience
Rules for writing instructions
What do you want to say - Say It - Say it Better
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
48. General considerations with Email Messages
Attractive and Readable Format
Denotaion
Biased Language
Conciseness - Clarity - Etiquette - Correctness
49. Formality Considerations
Casual - Informal - or Formal
Position
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
50. What should you know about a Letter?
Abstract words
Three P's for success in writing a memo
Purpose - Format - Composition
Things to think through when planning a website
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