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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Abstract words
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Figures of Speech
Buzz Words
2. E.g. 'most important'
Attractive and Readable Format
Direct Statements
Revision - Editing - Proofreading
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
3. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Abstract words
Revision - Editing - Proofreading
Four keys to effective writing
4. Steps to Successful Writing
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Preparation - Research - Organization - Writing - Revision
Selecting the proper medium
Strategy and Humanness
5. What are Cons of Email?
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6. Use to call attention to a particular word or statement --
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Long Dashes
Business Writing Style
Preparation - Research - Organization - Writing - Revision
7. How do you Plan the message?
Things to think through when planning a website
Internal Letters. Sometimes classified as Reports
Casual - Informal - or Formal
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
8. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Position
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Examples of medium s of business communication
'You Viewpoint'
9. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Business Writing Style
Position
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Concrete Words
10. Etiquette
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Wordiness
Outlining
11. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Selecting the proper medium
Intensifiers
Characteristics of job-related writing
12. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Intensifiers
Guidelines for effective business e-mail messages
Characteristics of job-related writing
Your audience is the best guide for What and How
13. When to use Instant Messaging?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Short report
Subordination
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
14. Listing the ideas or facts within a sentence in sequence from least to most important
Climatic Order
Information needed for short report
Internal Letters. Sometimes classified as Reports
Three P's for success in writing a memo
15. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Subordination
Strategy and Humanness
Main parts of instructions
Revision of content - Organization - Formatting
16. What techniques can be used for gathering information?
Revision of content - Organization - Formatting
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Emphasis
'You Viewpoint'
17. To set you apart from the others; show that you have customized your resume for that company/job opening
Procedures
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Sentence Type
Goal of a letter of application
18. Are these stages recursive or linear?
Position
Key draft questions
Recursive
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
19. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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20. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Euphemismss
Emphasis
Your audience is the best guide for What and How
It is integral in how your audience will receive and accept the information.
21. How is formatting important?
Rules for writing instructions
It is integral in how your audience will receive and accept the information.
What do you want to say - Say It - Say it Better
Cautiously i.e. BTW: by the way
22. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Sentence Variety
Mechanical Devices
Recipient's Name and Introduce Yourself
Idioms
23. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Figures of Speech
Characteristics of job-related writing
24. What should you know about a Letter?
Purpose - Format - Composition
Active Voice
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
25. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Conciseness - Clarity - Etiquette - Correctness
Characteristics of job-related writing
Outlining
Information the reader will want - put it first.
26. Iitalics - bold type - underlining etc.
Guidelines for successful group writing
Mechanical Devices
similar
Coherent writing
27. What is the general Purpose of a Letter?
Internal Letters. Sometimes classified as Reports
Write Correctly so others will not think you are stupid or lack credibility
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Repetition
28. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Characteristics of job-related writing
Garbled Sentences
Characteristics do employers like to see in a resume
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
29. How much time should a student spend in each writing stage?
Purpose - Format - Composition
One-third
Coherent writing
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
30. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Concrete Words
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Helps include all important information; Makes you more willing to revise
Four keys to effective writing
31. Using short and long sentences strategically
Preparation - Research - Organization - Writing - Revision
Sentence Length
Biased Language
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
32. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Cut out nonessentials - Minimize references to Previous Communications
Main parts of a set of instructions
Ethics in Business Writing
Sentence Type
33. What is a Memorandum?
Selecting the proper medium
Conciseness - Clarity - Etiquette - Correctness
Internal Letters. Sometimes classified as Reports
Information the reader will want - put it first.
34. How do you present information in message?
Most Important Information First - and then Descending Order
Key draft questions
It is integral in how your audience will receive and accept the information.
Things to think through when planning a website
35. Why Avoid Perfectionism in Drafting?
Information needed for short report
Helps include all important information; Makes you more willing to revise
Ethics in Business Writing
Date - To - From - Subject Headings
36. Purpose - findings - conclusion - and recommendations
Information needed for short report
Concrete Words
Denotaion
Main parts of internal proposals
37. What are Individual Contexts
Wordiness
Recursive
Organizational - Professional - Personal
Examples of medium s of business communication
38. What is important in the Revising stage?
Telegraphic Style
What do you want to say - Say It - Say it Better
Get Feedback From Others!
Garbled Sentences
39. What are three levels of Revision?
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Revision of content - Organization - Formatting
Sentence Type
Tone
40. How to end an email
Conciseness
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Coherent writing
Your Name - Closing Statement such as Thanks - Regards in more formal messages
41. Tell and show how to do something
Sentence Length
Selecting the proper medium
Instructions
Conciseness - Clarity - Etiquette - Correctness
42. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Position
Organizational - Professional - Personal
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Affectation
43. What are Pros of Email?
Characteristics of job-related writing
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Information the reader will want - put it first.
Position
44. Repeating keywords and key phrases
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
What do you want to say - Say It - Say it Better
Repetition
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
45. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Rules for writing instructions
Wordiness
Subordination
Guidelines for successful group writing
46. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Biased Language
Sentence Length
Cautiously i.e. BTW: by the way
Affectation
47. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
What do you want to say - Say It - Say it Better
Revision - Editing - Proofreading
Mechanical Devices
Main parts of instructions
48. Formal
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Tone
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Connotation
49. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Guidelines for successful group writing
Cliches
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Key draft questions
50. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Examples of medium s of business communication
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Sentence Variety
Helps include all important information; Makes you more willing to revise
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