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The Business Writing Process

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are Individual Contexts






2. Concern policies and regulations found in employee handbooks and other internal corporate communications






3. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2






4. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo






5. What is Direct Order?






6. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.






7. What techniques can be used for gathering information?






8. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'






9. What are Cons of Email?

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10. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.






11. General considerations with Email Messages






12. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -






13. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem






14. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o






15. The ____________ of a word are its literal meanings - as defined in a dictionary.






16. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?






17. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.






18. How to end an email






19. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.






20. Formal






21. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations






22. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary






23. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites






24. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations






25. Iitalics - bold type - underlining etc.






26. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations






27. To emphasize the performer of an action: make the performer the subject of the verb






28. To set you apart from the others; show that you have customized your resume for that company/job opening






29. Stages can also be summarized as...






30. What is current emphasis on for a Letter?






31. How is formatting important?






32. Plan what you are going to say - polish what you wrote before you sent it - proofread everything

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33. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.






34. Using words like 'most - much - very' with caution - wthout overdoing it.






35. Honesty - attractive - carefully organized - concise accurate - current information - relevance






36. E.g. 'most important'






37. Purpose - problem - plan/solution - conclusion






38. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed






39. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'






40. Clairty






41. What is critical to a message's success?






42. What are Pros of Email?






43. What is format of most Memos?






44. Correctness






45. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses






46. Listing the ideas or facts within a sentence in sequence from least to most important






47. What is important in the Revising stage?






48. Repeating keywords and key phrases






49. How do you know what to include in your message?






50. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard







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Can you answer 50 questions in 15 minutes?


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