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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are Cons of Email?
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2. Correctness
Characteristics of job-related writing
Get Feedback From Others!
Strategy and Humanness
Write Correctly so others will not think you are stupid or lack credibility
3. Etiquette
Conciseness - Clarity - Etiquette - Correctness
Your Name - Closing Statement such as Thanks - Regards in more formal messages
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Tone
4. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Conciseness
Goal of a letter of application
Connotation
Outlining
5. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Helps include all important information; Makes you more willing to revise
It is integral in how your audience will receive and accept the information.
Short report
Cut out nonessentials - Minimize references to Previous Communications
6. What are Individual Contexts
Get Feedback From Others!
Organizational - Professional - Personal
Guidelines for effective business e-mail messages
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
7. What is format of most Memos?
Mechanical Devices
Cliches
Selecting the proper medium
Date - To - From - Subject Headings
8. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Characteristics of job-related writing
Conciseness
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
9. How do you Plan the message?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Characteristics do employers like to see in a resume
Climatic Order
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
10. Techniques for writing memos and emails are...
Main parts of internal proposals
similar
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Date - To - From - Subject Headings
11. The ____________ of a word are its literal meanings - as defined in a dictionary.
Denotaion
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Goal of a letter of application
Examples of medium s of business communication
12. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Subordination
Selecting the proper medium
Connotation
Your Name - Closing Statement such as Thanks - Regards in more formal messages
13. Clairty
Characteristics of job-related writing
Subordination
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Sentence Variety
14. What types of research is done in gathering information?
Your audience is the best guide for What and How
Active Voice
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Revision - Editing - Proofreading
15. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Guidelines for effective business e-mail messages
Instructions
Date - To - From - Subject Headings
Guidelines for successful group writing
16. Purpose - findings - conclusion - and recommendations
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Information needed for short report
Active Voice
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
17. To set you apart from the others; show that you have customized your resume for that company/job opening
Characteristics do employers like to see in a resume
Goal of a letter of application
Strategy and Humanness
Organizational - Professional - Personal
18. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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19. Casual
What do you want to say - Say It - Say it Better
Attractive and Readable Format
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Idioms
20. Use to call attention to a particular word or statement --
Helps include all important information; Makes you more willing to revise
Long Dashes
Sentence Variety
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
21. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
One-third
Abstract words
Helps include all important information; Makes you more willing to revise
Garbled Sentences
22. How do you present information in message?
Rules for writing instructions
Information the reader will want - put it first.
Most Important Information First - and then Descending Order
Key draft questions
23. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Revision of content - Organization - Formatting
Cautiously i.e. BTW: by the way
Active Voice
Four keys to effective writing
24. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Recipient's Name and Introduce Yourself
Main parts of a set of instructions
Position
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
25. To emphasize the performer of an action: make the performer the subject of the verb
Internal Letters. Sometimes classified as Reports
Your audience is the best guide for What and How
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Active Voice
26. How do you begin the message?
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27. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
What do you want to say - Say It - Say it Better
Affectation
Short report
Subordination
28. What are Pros of Email?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Tone
Four keys to effective writing
Affectation
29. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Organizational - Professional - Personal
Characteristics do employers like to see in a resume
Active Voice
Revision - Editing - Proofreading
30. How do you present information in long messages?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Three P's for success in writing a memo
Attractive and Readable Format
Garbled Sentences
31. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Denotaion
Organizational - Professional - Personal
Wordiness
Cliches
32. Concern policies and regulations found in employee handbooks and other internal corporate communications
Procedures
Position
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Internal Letters. Sometimes classified as Reports
33. What is Indirect Order?
Put it Last - using the opening to prepare the audience
What do you want to say - Say It - Say it Better
Cliches
Examples of medium s of business communication
34. When to use Instant Messaging?
Denotaion
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Euphemismss
Casual - Informal - or Formal
35. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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36. Iitalics - bold type - underlining etc.
Mechanical Devices
Guidelines for effective business e-mail messages
Emphasis
Outlining
37. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
What do you want to say - Say It - Say it Better
Key draft questions
Guidelines for effective business e-mail messages
Information the reader will want - put it first.
38. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Euphemismss
Active Voice
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
One-third
39. General considerations with Email Messages
Instructions
Conciseness - Clarity - Etiquette - Correctness
Denotaion
Your Name - Closing Statement such as Thanks - Regards in more formal messages
40. When should email NOT be used?
Guidelines for successful group writing
Purpose - Format - Composition
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
41. Informal
Garbled Sentences
Examples of medium s of business communication
Casual - Informal - or Formal
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
42. What techniques can be used for gathering information?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Climatic Order
Casual - Informal - or Formal
Recipient's Name and Introduce Yourself
43. What should you know about a Letter?
Sentence Variety
Purpose - Format - Composition
Position
Helps include all important information; Makes you more willing to revise
44. Repeating keywords and key phrases
Repetition
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Sentence Variety
Sentence Type
45. E.g. 'most important'
Figures of Speech
Sentence Length
Direct Statements
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
46. Are these stages recursive or linear?
Attractive and Readable Format
Recursive
Conciseness - Clarity - Etiquette - Correctness
Business Writing Style
47. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
One-third
Outlining
What do you want to say - Say It - Say it Better
48. Tell and show how to do something
Connotation
Cautiously i.e. BTW: by the way
Instructions
Characteristics of job-related writing
49. Using short and long sentences strategically
Organizational - Professional - Personal
Sentence Length
Figures of Speech
Information needed for short report
50. What is important in the Revising stage?
'You Viewpoint'
Get Feedback From Others!
Four keys to effective writing
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status