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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is format of most Memos?
Put it Last - using the opening to prepare the audience
Main parts of instructions
Sentence Variety
Date - To - From - Subject Headings
2. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Tone
Revision of content - Organization - Formatting
Telegraphic Style
Attractive and Readable Format
3. Steps to Successful Writing
Organizational - Professional - Personal
Internal Letters. Sometimes classified as Reports
Preparation - Research - Organization - Writing - Revision
It is integral in how your audience will receive and accept the information.
4. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Purpose - Format - Composition
Mechanical Devices
Ethics in Business Writing
Long Dashes
5. E.g. 'most important'
Direct Statements
Tone
Connotation
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
6. Tell and show how to do something
Biased Language
Cliches
Instructions
Most Important Information First - and then Descending Order
7. How do you begin the message?
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8. How to end an email
Recursive
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Buzz Words
9. Concern policies and regulations found in employee handbooks and other internal corporate communications
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Strategy and Humanness
Procedures
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
10. What is Indirect Order?
Things to think through when planning a website
Put it Last - using the opening to prepare the audience
Outlining
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
11. When should email NOT be used?
Recursive
Concrete Words
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Put it Last - using the opening to prepare the audience
12. Informal
Concrete Words
Sentence Type
Recursive
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
13. What are Cons of Email?
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14. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Preparation - Research - Organization - Writing - Revision
Short report
Garbled Sentences
Guidelines for effective business e-mail messages
15. Stages can also be summarized as...
Ethics in Business Writing
Cut out nonessentials - Minimize references to Previous Communications
What do you want to say - Say It - Say it Better
Position
16. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Organizational - Professional - Personal
Short report
Main parts of a set of instructions
Buzz Words
17. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Information needed for short report
Outlining
Sentence Variety
18. Using words like 'most - much - very' with caution - wthout overdoing it.
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Abstract words
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Intensifiers
19. What are Individual Contexts
Organizational - Professional - Personal
Sentence Type
Main parts of a set of instructions
Your audience is the best guide for What and How
20. What should you know about a Letter?
Purpose - Format - Composition
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Biased Language
Ethics in Business Writing
21. What are Pros of Email?
Information needed for short report
Sentence Variety
Denotaion
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
22. Purpose - findings - conclusion - and recommendations
Idioms
Information needed for short report
Put it Last - using the opening to prepare the audience
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
23. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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24. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Goal of a letter of application
Direct Statements
Affectation
similar
25. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Telegraphic Style
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Selecting the proper medium
Cautiously i.e. BTW: by the way
26. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Sentence Type
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Main parts of instructions
Most Important Information First - and then Descending Order
27. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Recipient's Name and Introduce Yourself
Wordiness
It is integral in how your audience will receive and accept the information.
28. What is the best advice for Drafting?
Business Writing Style
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Conciseness
Procedures
29. Conciseness
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Things to think through when planning a website
Cut out nonessentials - Minimize references to Previous Communications
30. How is formatting important?
It is integral in how your audience will receive and accept the information.
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Guidelines for effective business e-mail messages
Main parts of a set of instructions
31. Repeating keywords and key phrases
Cautiously i.e. BTW: by the way
Repetition
Guidelines for successful group writing
Sentence Variety
32. Purpose - problem - plan/solution - conclusion
One-third
Most Important Information First - and then Descending Order
Main parts of internal proposals
Emphasis
33. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Short report
Buzz Words
Affectation
Sentence Type
34. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Idioms
What do you want to say - Say It - Say it Better
Conciseness - Clarity - Etiquette - Correctness
35. Listing the ideas or facts within a sentence in sequence from least to most important
Figures of Speech
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Climatic Order
Direct Statements
36. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Rules for writing instructions
Date - To - From - Subject Headings
Concrete Words
Revision - Editing - Proofreading
37. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Short report
Repetition
Connotation
Casual - Informal - or Formal
38. What types of research is done in gathering information?
Most Important Information First - and then Descending Order
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Abstract words
Revision of content - Organization - Formatting
39. The ____________ of a word are its literal meanings - as defined in a dictionary.
Denotaion
Organizational - Professional - Personal
Emphasis
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
40. Iitalics - bold type - underlining etc.
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Strategy and Humanness
Mechanical Devices
Casual - Informal - or Formal
41. How do you know what to include in your message?
Your audience is the best guide for What and How
Garbled Sentences
Examples of medium s of business communication
Characteristics of job-related writing
42. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Guidelines for successful group writing
Four keys to effective writing
Revision of content - Organization - Formatting
Biased Language
43. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Revision - Editing - Proofreading
Repetition
Guidelines for successful group writing
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
44. Why Avoid Perfectionism in Drafting?
Helps include all important information; Makes you more willing to revise
Biased Language
Telegraphic Style
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
45. Use to call attention to a particular word or statement --
Procedures
Coherent writing
Rules for writing instructions
Long Dashes
46. Clairty
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Denotaion
Preparation - Research - Organization - Writing - Revision
Four keys to effective writing
47. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Euphemismss
Abstract words
Mechanical Devices
Active Voice
48. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Procedures
Selecting the proper medium
Emphasis
Characteristics do employers like to see in a resume
49. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Four keys to effective writing
Position
Procedures
Long Dashes
50. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Characteristics of job-related writing
Casual - Informal - or Formal
Coherent writing
What do you want to say - Say It - Say it Better