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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To set you apart from the others; show that you have customized your resume for that company/job opening
similar
Cut out nonessentials - Minimize references to Previous Communications
Goal of a letter of application
Climatic Order
2. E.g. 'most important'
Conciseness
Direct Statements
Date - To - From - Subject Headings
Purpose - Format - Composition
3. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Concrete Words
Main parts of instructions
Information the reader will want - put it first.
Repetition
4. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Characteristics of job-related writing
Examples of medium s of business communication
Position
Coherent writing
5. What are the activities in the planning stage?
Things to think through when planning a website
Affectation
Cautiously i.e. BTW: by the way
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
6. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Connotation
Preparation - Research - Organization - Writing - Revision
7. What are Pros of Email?
Organizational - Professional - Personal
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Biased Language
Characteristics of job-related writing
8. To emphasize the performer of an action: make the performer the subject of the verb
Active Voice
Things to think through when planning a website
Recipient's Name and Introduce Yourself
Get Feedback From Others!
9. How do you know what to include in your message?
Get Feedback From Others!
Active Voice
Organizational - Professional - Personal
Your audience is the best guide for What and How
10. Use to call attention to a particular word or statement --
Guidelines for effective business e-mail messages
Climatic Order
Long Dashes
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
11. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Selecting the proper medium
'You Viewpoint'
Cautiously i.e. BTW: by the way
Characteristics do employers like to see in a resume
12. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Characteristics of job-related writing
Active Voice
Cliches
Most Important Information First - and then Descending Order
13. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Guidelines for successful group writing
Intensifiers
Biased Language
Purpose - Format - Composition
14. What are three levels of Editing?
Procedures
Buzz Words
Revision - Editing - Proofreading
'You Viewpoint'
15. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Coherent writing
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Your audience is the best guide for What and How
Outlining
16. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Sentence Type
Main parts of instructions
Emphasis
17. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Garbled Sentences
'You Viewpoint'
Tone
Ethics in Business Writing
18. What is a Memorandum?
Internal Letters. Sometimes classified as Reports
Selecting the proper medium
Ethics in Business Writing
Buzz Words
19. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Cliches
Things to think through when planning a website
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
20. Etiquette
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Instructions
21. How to end an email
Emphasis
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Cliches
Your Name - Closing Statement such as Thanks - Regards in more formal messages
22. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Internal Letters. Sometimes classified as Reports
Write Correctly so others will not think you are stupid or lack credibility
Affectation
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
23. Purpose - problem - plan/solution - conclusion
Main parts of internal proposals
Business Writing Style
Cliches
Cut out nonessentials - Minimize references to Previous Communications
24. How do you begin the message?
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25. When to use Instant Messaging?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Helps include all important information; Makes you more willing to revise
Main parts of instructions
Information the reader will want - put it first.
26. What is the general Purpose of a Letter?
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Date - To - From - Subject Headings
Put it Last - using the opening to prepare the audience
Affectation
27. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Examples of medium s of business communication
Helps include all important information; Makes you more willing to revise
Ethics in Business Writing
28. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Sentence Length
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Wordiness
Most Important Information First - and then Descending Order
29. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Write Correctly so others will not think you are stupid or lack credibility
Telegraphic Style
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Active Voice
30. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Write Correctly so others will not think you are stupid or lack credibility
Instructions
Characteristics of job-related writing
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
31. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Main parts of a set of instructions
Connotation
Telegraphic Style
Get Feedback From Others!
32. How do you present information in long messages?
Key draft questions
Mechanical Devices
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
33. What should you know about a Letter?
Four keys to effective writing
Position
Euphemismss
Purpose - Format - Composition
34. Why Avoid Perfectionism in Drafting?
It is integral in how your audience will receive and accept the information.
Key draft questions
Helps include all important information; Makes you more willing to revise
Cut out nonessentials - Minimize references to Previous Communications
35. Purpose - findings - conclusion - and recommendations
Date - To - From - Subject Headings
Information needed for short report
Coherent writing
Guidelines for successful group writing
36. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Garbled Sentences
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Your audience is the best guide for What and How
Attractive and Readable Format
37. Conciseness
Internal Letters. Sometimes classified as Reports
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Information the reader will want - put it first.
Cut out nonessentials - Minimize references to Previous Communications
38. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Characteristics of job-related writing
Revision of content - Organization - Formatting
Short report
Get Feedback From Others!
39. Steps to Successful Writing
Purpose - Format - Composition
Preparation - Research - Organization - Writing - Revision
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Buzz Words
40. The ____________ of a word are its literal meanings - as defined in a dictionary.
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Denotaion
Write Correctly so others will not think you are stupid or lack credibility
Most Important Information First - and then Descending Order
41. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Guidelines for effective business e-mail messages
Tone
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
42. Informal
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Put it Last - using the opening to prepare the audience
Sentence Length
Concrete Words
43. What is current emphasis on for a Letter?
Strategy and Humanness
Characteristics of job-related writing
Coherent writing
Intensifiers
44. What types of research is done in gathering information?
'You Viewpoint'
Four keys to effective writing
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
45. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Long Dashes
Revision of content - Organization - Formatting
Information needed for short report
Selecting the proper medium
46. Iitalics - bold type - underlining etc.
Key draft questions
Guidelines for successful group writing
Information the reader will want - put it first.
Mechanical Devices
47. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Examples of medium s of business communication
Main parts of a set of instructions
Idioms
Your Name - Closing Statement such as Thanks - Regards in more formal messages
48. Use Initialisms
Date - To - From - Subject Headings
Sentence Length
Cautiously i.e. BTW: by the way
Characteristics do employers like to see in a resume
49. What techniques can be used for gathering information?
Intensifiers
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Date - To - From - Subject Headings
Coherent writing
50. What is critical to a message's success?
Buzz Words
Attractive and Readable Format
Cliches
Guidelines for effective business e-mail messages