SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Main parts of a set of instructions
Recursive
Idioms
Purpose - Format - Composition
2. How do you Plan the message?
Denotaion
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Get Feedback From Others!
3. Casual
Garbled Sentences
Abstract words
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Information needed for short report
4. Goal and audience
Things to think through when planning a website
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Organizational - Professional - Personal
Telegraphic Style
5. What is format of most Memos?
Key draft questions
Date - To - From - Subject Headings
Organizational - Professional - Personal
Coherent writing
6. Using short and long sentences strategically
Revision - Editing - Proofreading
Revision of content - Organization - Formatting
Sentence Length
Get Feedback From Others!
7. Concern policies and regulations found in employee handbooks and other internal corporate communications
Climatic Order
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Procedures
Telegraphic Style
8. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Telegraphic Style
Put it Last - using the opening to prepare the audience
Sentence Variety
Sentence Type
9. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Euphemismss
One-third
Strategy and Humanness
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
10. What techniques can be used for gathering information?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Subordination
Purpose - Format - Composition
11. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
One-third
Characteristics of job-related writing
Organizational - Professional - Personal
Internal Letters. Sometimes classified as Reports
12. What is a Memorandum?
Selecting the proper medium
Figures of Speech
One-third
Internal Letters. Sometimes classified as Reports
13. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Telegraphic Style
Coherent writing
Abstract words
Conciseness - Clarity - Etiquette - Correctness
14. Formal
Business Writing Style
Long Dashes
What do you want to say - Say It - Say it Better
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
15. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Biased Language
Your audience is the best guide for What and How
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Examples of medium s of business communication
16. Use Initialisms
Cliches
Cautiously i.e. BTW: by the way
Buzz Words
Information the reader will want - put it first.
17. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Four keys to effective writing
Position
'You Viewpoint'
Key draft questions
18. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Write Correctly so others will not think you are stupid or lack credibility
Affectation
Sentence Type
Buzz Words
19. Sentences can vary in sentence length - word order - loose and periodic sentences
Affectation
Get Feedback From Others!
Attractive and Readable Format
Sentence Variety
20. What are Cons of Email?
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
21. What are three levels of Editing?
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Buzz Words
Intensifiers
Revision - Editing - Proofreading
22. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Sentence Type
Information the reader will want - put it first.
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
23. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Main parts of instructions
Date - To - From - Subject Headings
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Ethics in Business Writing
24. What is the general Purpose of a Letter?
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Characteristics of job-related writing
Outlining
25. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Main parts of internal proposals
Mechanical Devices
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Cliches
26. Are these stages recursive or linear?
Denotaion
Recursive
Get Feedback From Others!
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
27. Steps to Successful Writing
Characteristics of job-related writing
Preparation - Research - Organization - Writing - Revision
Main parts of a set of instructions
Outlining
28. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Recipient's Name and Introduce Yourself
Business Writing Style
Attractive and Readable Format
Guidelines for effective business e-mail messages
29. How do you begin the message?
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
30. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Procedures
Short report
Your audience is the best guide for What and How
Repetition
31. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Garbled Sentences
Connotation
Buzz Words
Helps include all important information; Makes you more willing to revise
32. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Ethics in Business Writing
Coherent writing
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
33. When to use Instant Messaging?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Recipient's Name and Introduce Yourself
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Abstract words
34. E.g. 'most important'
Direct Statements
Sentence Type
Climatic Order
Tone
35. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Rules for writing instructions
Four keys to effective writing
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Garbled Sentences
36. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Information needed for short report
Wordiness
Emphasis
Examples of medium s of business communication
37. What is important in the Revising stage?
Outlining
What do you want to say - Say It - Say it Better
Cautiously i.e. BTW: by the way
Get Feedback From Others!
38. The ____________ of a word are its literal meanings - as defined in a dictionary.
Denotaion
Garbled Sentences
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Information the reader will want - put it first.
39. Listing the ideas or facts within a sentence in sequence from least to most important
Conciseness - Clarity - Etiquette - Correctness
Characteristics of job-related writing
Climatic Order
Selecting the proper medium
40. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Garbled Sentences
Connotation
Affectation
Attractive and Readable Format
41. What is critical to a message's success?
Main parts of internal proposals
Abstract words
Main parts of a set of instructions
Attractive and Readable Format
42. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Concrete Words
Coherent writing
Conciseness
Instructions
43. Why Avoid Perfectionism in Drafting?
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Figures of Speech
Helps include all important information; Makes you more willing to revise
44. How to end an email
Write Correctly so others will not think you are stupid or lack credibility
Main parts of instructions
Selecting the proper medium
Your Name - Closing Statement such as Thanks - Regards in more formal messages
45. Informal
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Sentence Length
Date - To - From - Subject Headings
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
46. How do you know what to include in your message?
similar
Connotation
Information the reader will want - put it first.
Your audience is the best guide for What and How
47. General considerations with Email Messages
Direct Statements
Business Writing Style
Conciseness - Clarity - Etiquette - Correctness
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
48. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Tone
Outlining
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
49. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
50. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Short report
Denotaion
Sentence Type
Wordiness