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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How do you present information in message?
Short report
Most Important Information First - and then Descending Order
Figures of Speech
Strategy and Humanness
2. What is current emphasis on for a Letter?
Strategy and Humanness
Casual - Informal - or Formal
One-third
Buzz Words
3. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Strategy and Humanness
Idioms
Outlining
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
4. E.g. 'most important'
Conciseness - Clarity - Etiquette - Correctness
Direct Statements
What do you want to say - Say It - Say it Better
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
5. When to use Instant Messaging?
Main parts of internal proposals
Recursive
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
6. Concern policies and regulations found in employee handbooks and other internal corporate communications
Procedures
Subordination
Organizational - Professional - Personal
Ethics in Business Writing
7. Purpose - problem - plan/solution - conclusion
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Tone
Active Voice
Main parts of internal proposals
8. What is Direct Order?
Things to think through when planning a website
Most Important Information First - and then Descending Order
Information the reader will want - put it first.
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
9. Techniques for writing memos and emails are...
similar
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Selecting the proper medium
Buzz Words
10. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Concrete Words
Sentence Type
Casual - Informal - or Formal
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
11. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Coherent writing
Write Correctly so others will not think you are stupid or lack credibility
Sentence Length
12. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Business Writing Style
Casual - Informal - or Formal
13. Purpose - findings - conclusion - and recommendations
Main parts of a set of instructions
Three P's for success in writing a memo
Information needed for short report
Sentence Variety
14. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Outlining
Ethics in Business Writing
Organizational - Professional - Personal
Information the reader will want - put it first.
15. Using short and long sentences strategically
Sentence Length
Cliches
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Instructions
16. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Put it Last - using the opening to prepare the audience
Key draft questions
Idioms
Wordiness
17. Listing the ideas or facts within a sentence in sequence from least to most important
Long Dashes
Climatic Order
Active Voice
Guidelines for effective business e-mail messages
18. Tell and show how to do something
Get Feedback From Others!
Instructions
Main parts of a set of instructions
Characteristics do employers like to see in a resume
19. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Internal Letters. Sometimes classified as Reports
Tone
Garbled Sentences
Things to think through when planning a website
20. How to end an email
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Sentence Variety
similar
Your Name - Closing Statement such as Thanks - Regards in more formal messages
21. What are three levels of Revision?
Wordiness
Revision of content - Organization - Formatting
Revision - Editing - Proofreading
Euphemismss
22. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Emphasis
Cliches
Outlining
Guidelines for successful group writing
23. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
It is integral in how your audience will receive and accept the information.
Telegraphic Style
Your audience is the best guide for What and How
Date - To - From - Subject Headings
24. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Position
Garbled Sentences
Selecting the proper medium
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
25. Use Initialisms
Characteristics do employers like to see in a resume
Cautiously i.e. BTW: by the way
Coherent writing
Main parts of a set of instructions
26. Correctness
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Write Correctly so others will not think you are stupid or lack credibility
Put it Last - using the opening to prepare the audience
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
27. Casual
Affectation
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Guidelines for effective business e-mail messages
Euphemismss
28. What types of research is done in gathering information?
Sentence Length
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Date - To - From - Subject Headings
29. Clairty
Idioms
Outlining
Garbled Sentences
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
30. What is important in the Revising stage?
Key draft questions
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Get Feedback From Others!
31. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Examples of medium s of business communication
Four keys to effective writing
Casual - Informal - or Formal
Idioms
32. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Affectation
Figures of Speech
Idioms
33. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
It is integral in how your audience will receive and accept the information.
Cliches
Characteristics of job-related writing
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
34. What are the activities in the planning stage?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
35. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Conciseness
Connotation
Casual - Informal - or Formal
36. The ____________ of a word are its literal meanings - as defined in a dictionary.
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Procedures
Denotaion
Tone
37. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Write Correctly so others will not think you are stupid or lack credibility
Most Important Information First - and then Descending Order
Characteristics do employers like to see in a resume
Sentence Length
38. What should you know about a Letter?
Telegraphic Style
Purpose - Format - Composition
Main parts of internal proposals
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
39. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Guidelines for effective business e-mail messages
Main parts of internal proposals
Rules for writing instructions
Main parts of instructions
40. How much time should a student spend in each writing stage?
One-third
Wordiness
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Procedures
41. What is the best advice for Drafting?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Helps include all important information; Makes you more willing to revise
Main parts of internal proposals
Organizational - Professional - Personal
42. To emphasize the performer of an action: make the performer the subject of the verb
Active Voice
Denotaion
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Buzz Words
43. Repeating keywords and key phrases
Characteristics do employers like to see in a resume
Business Writing Style
Repetition
Revision of content - Organization - Formatting
44. Conciseness
Rules for writing instructions
Biased Language
Date - To - From - Subject Headings
Cut out nonessentials - Minimize references to Previous Communications
45. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Figures of Speech
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Characteristics of job-related writing
Ethics in Business Writing
46. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Examples of medium s of business communication
Euphemismss
Strategy and Humanness
47. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Climatic Order
Idioms
Revision - Editing - Proofreading
Concrete Words
48. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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49. Goal and audience
Things to think through when planning a website
Procedures
Cut out nonessentials - Minimize references to Previous Communications
Characteristics do employers like to see in a resume
50. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Procedures
Selecting the proper medium
Figures of Speech
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
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