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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How do you present information in message?
Buzz Words
Business Writing Style
Most Important Information First - and then Descending Order
Biased Language
2. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Cliches
Casual - Informal - or Formal
Key draft questions
Garbled Sentences
3. Casual
Affectation
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Cut out nonessentials - Minimize references to Previous Communications
Denotaion
4. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Cliches
Outlining
Subordination
Casual - Informal - or Formal
5. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Telegraphic Style
Biased Language
Guidelines for effective business e-mail messages
Rules for writing instructions
6. What are Pros of Email?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Coherent writing
Rules for writing instructions
7. Formal
Internal Letters. Sometimes classified as Reports
Recipient's Name and Introduce Yourself
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
8. How do you present information in long messages?
Examples of medium s of business communication
Affectation
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
9. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Mechanical Devices
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Instructions
Business Writing Style
10. What techniques can be used for gathering information?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Key draft questions
Helps include all important information; Makes you more willing to revise
11. How much time should a student spend in each writing stage?
Mechanical Devices
One-third
Most Important Information First - and then Descending Order
'You Viewpoint'
12. When to use Instant Messaging?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Figures of Speech
Procedures
Buzz Words
13. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Tone
Internal Letters. Sometimes classified as Reports
Sentence Variety
Characteristics of job-related writing
14. Techniques for writing memos and emails are...
similar
Three P's for success in writing a memo
Climatic Order
Buzz Words
15. To set you apart from the others; show that you have customized your resume for that company/job opening
Goal of a letter of application
Four keys to effective writing
Mechanical Devices
What do you want to say - Say It - Say it Better
16. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Long Dashes
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Idioms
17. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Short report
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Recipient's Name and Introduce Yourself
Cut out nonessentials - Minimize references to Previous Communications
18. What should you know about a Letter?
Instructions
Purpose - Format - Composition
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Goal of a letter of application
19. What is Indirect Order?
Strategy and Humanness
Put it Last - using the opening to prepare the audience
Denotaion
similar
20. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Sentence Length
Ethics in Business Writing
21. What is Direct Order?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Information the reader will want - put it first.
Figures of Speech
Cautiously i.e. BTW: by the way
22. What is critical to a message's success?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Attractive and Readable Format
Telegraphic Style
One-third
23. What is the general Purpose of a Letter?
Sentence Type
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Your audience is the best guide for What and How
Four keys to effective writing
24. Purpose - problem - plan/solution - conclusion
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Write Correctly so others will not think you are stupid or lack credibility
Main parts of internal proposals
Goal of a letter of application
25. What is format of most Memos?
Date - To - From - Subject Headings
Active Voice
Put it Last - using the opening to prepare the audience
Buzz Words
26. What types of research is done in gathering information?
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Things to think through when planning a website
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
27. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
'You Viewpoint'
Coherent writing
Characteristics of job-related writing
Three P's for success in writing a memo
28. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Conciseness
Idioms
Subordination
Three P's for success in writing a memo
29. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Things to think through when planning a website
Mechanical Devices
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Figures of Speech
30. Etiquette
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Subordination
Wordiness
Rules for writing instructions
31. How is formatting important?
Main parts of a set of instructions
It is integral in how your audience will receive and accept the information.
Affectation
Denotaion
32. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Strategy and Humanness
Affectation
Conciseness
Euphemismss
33. Tell and show how to do something
Conciseness - Clarity - Etiquette - Correctness
Instructions
Long Dashes
Connotation
34. Formality Considerations
Figures of Speech
Casual - Informal - or Formal
Your audience is the best guide for What and How
Intensifiers
35. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Goal of a letter of application
Guidelines for successful group writing
Main parts of instructions
Cliches
36. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Short report
Internal Letters. Sometimes classified as Reports
Guidelines for successful group writing
37. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Main parts of a set of instructions
Preparation - Research - Organization - Writing - Revision
Figures of Speech
Garbled Sentences
38. What are Individual Contexts
Organizational - Professional - Personal
Garbled Sentences
Euphemismss
Telegraphic Style
39. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Recipient's Name and Introduce Yourself
Guidelines for successful group writing
Key draft questions
Guidelines for effective business e-mail messages
40. Correctness
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Write Correctly so others will not think you are stupid or lack credibility
Characteristics of job-related writing
Preparation - Research - Organization - Writing - Revision
41. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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42. The ____________ of a word are its literal meanings - as defined in a dictionary.
Concrete Words
Wordiness
Procedures
Denotaion
43. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Three P's for success in writing a memo
Emphasis
Examples of medium s of business communication
Your Name - Closing Statement such as Thanks - Regards in more formal messages
44. How do you begin the message?
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45. Iitalics - bold type - underlining etc.
Key draft questions
Mechanical Devices
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Figures of Speech
46. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Subordination
One-third
Conciseness - Clarity - Etiquette - Correctness
Characteristics do employers like to see in a resume
47. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Selecting the proper medium
Characteristics do employers like to see in a resume
Wordiness
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
48. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Position
Denotaion
What do you want to say - Say It - Say it Better
49. E.g. 'most important'
Direct Statements
Recipient's Name and Introduce Yourself
Biased Language
Examples of medium s of business communication
50. Informal
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Coherent writing
Helps include all important information; Makes you more willing to revise
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only