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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Sentence Length
Connotation
Short report
Conciseness - Clarity - Etiquette - Correctness
2. General considerations with Email Messages
Information needed for short report
Rules for writing instructions
Conciseness - Clarity - Etiquette - Correctness
Things to think through when planning a website
3. Purpose - problem - plan/solution - conclusion
Biased Language
Main parts of internal proposals
'You Viewpoint'
Ethics in Business Writing
4. To set you apart from the others; show that you have customized your resume for that company/job opening
Goal of a letter of application
Guidelines for successful group writing
Conciseness
Organizational - Professional - Personal
5. E.g. 'most important'
Intensifiers
Helps include all important information; Makes you more willing to revise
Direct Statements
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
6. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Key draft questions
Characteristics of job-related writing
Tone
Affectation
7. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Information needed for short report
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Subordination
Euphemismss
8. Use to call attention to a particular word or statement --
Long Dashes
Examples of medium s of business communication
Characteristics of job-related writing
Wordiness
9. Using short and long sentences strategically
Strategy and Humanness
Information needed for short report
Characteristics of job-related writing
Sentence Length
10. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Guidelines for effective business e-mail messages
Wordiness
Attractive and Readable Format
Position
11. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Sentence Type
Biased Language
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Main parts of a set of instructions
12. What are Cons of Email?
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13. What is the best advice for Drafting?
Things to think through when planning a website
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Get Feedback From Others!
Date - To - From - Subject Headings
14. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Conciseness - Clarity - Etiquette - Correctness
Recursive
Garbled Sentences
Business Writing Style
15. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Outlining
Revision - Editing - Proofreading
Direct Statements
Concrete Words
16. Casual
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Recipient's Name and Introduce Yourself
17. What are the activities in the planning stage?
Attractive and Readable Format
Tone
Main parts of a set of instructions
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
18. Iitalics - bold type - underlining etc.
Cautiously i.e. BTW: by the way
Long Dashes
Mechanical Devices
Affectation
19. Etiquette
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Put it Last - using the opening to prepare the audience
Telegraphic Style
Buzz Words
20. What are Individual Contexts
Characteristics of job-related writing
Organizational - Professional - Personal
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Buzz Words
21. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Cliches
Cautiously i.e. BTW: by the way
Wordiness
Main parts of instructions
22. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Outlining
Emphasis
Main parts of a set of instructions
Helps include all important information; Makes you more willing to revise
23. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Examples of medium s of business communication
Information the reader will want - put it first.
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Tone
24. Why Avoid Perfectionism in Drafting?
Three P's for success in writing a memo
Characteristics of job-related writing
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Helps include all important information; Makes you more willing to revise
25. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Ethics in Business Writing
Main parts of a set of instructions
Internal Letters. Sometimes classified as Reports
26. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Garbled Sentences
Idioms
Repetition
Wordiness
27. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Denotaion
Affectation
Short report
Conciseness - Clarity - Etiquette - Correctness
28. Conciseness
Cut out nonessentials - Minimize references to Previous Communications
similar
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Idioms
29. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Characteristics do employers like to see in a resume
Cautiously i.e. BTW: by the way
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
'You Viewpoint'
30. How do you know what to include in your message?
Get Feedback From Others!
Main parts of a set of instructions
Things to think through when planning a website
Your audience is the best guide for What and How
31. Purpose - findings - conclusion - and recommendations
Put it Last - using the opening to prepare the audience
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Recipient's Name and Introduce Yourself
Information needed for short report
32. Are these stages recursive or linear?
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Recursive
Goal of a letter of application
Climatic Order
33. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Information the reader will want - put it first.
Revision of content - Organization - Formatting
Three P's for success in writing a memo
Selecting the proper medium
34. What is critical to a message's success?
Telegraphic Style
Attractive and Readable Format
Selecting the proper medium
Emphasis
35. Formality Considerations
Sentence Length
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Casual - Informal - or Formal
Short report
36. Goal and audience
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Things to think through when planning a website
Biased Language
Repetition
37. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Biased Language
Telegraphic Style
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
38. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Biased Language
Key draft questions
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Telegraphic Style
39. Using words like 'most - much - very' with caution - wthout overdoing it.
'You Viewpoint'
Sentence Type
Strategy and Humanness
Intensifiers
40. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Position
Characteristics of job-related writing
Cut out nonessentials - Minimize references to Previous Communications
Figures of Speech
41. Techniques for writing memos and emails are...
Position
Garbled Sentences
Business Writing Style
similar
42. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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43. Clairty
Instructions
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Active Voice
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
44. When to use Instant Messaging?
Key draft questions
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Emphasis
Information the reader will want - put it first.
45. What types of research is done in gathering information?
Long Dashes
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Conciseness - Clarity - Etiquette - Correctness
46. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Four keys to effective writing
Key draft questions
Sentence Length
Idioms
47. Concern policies and regulations found in employee handbooks and other internal corporate communications
Euphemismss
Selecting the proper medium
Procedures
Short report
48. What techniques can be used for gathering information?
Active Voice
Cautiously i.e. BTW: by the way
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Mechanical Devices
49. What is a Memorandum?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Telegraphic Style
Internal Letters. Sometimes classified as Reports
50. How is formatting important?
Cliches
Goal of a letter of application
It is integral in how your audience will receive and accept the information.
Emphasis