Test your basic knowledge |

The Business Writing Process

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites






2. Purpose - problem - plan/solution - conclusion






3. What is current emphasis on for a Letter?






4. How do you present information in long messages?






5. What are the activities in the planning stage?






6. How do you begin the message?


7. What are Individual Contexts






8. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses






9. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations






10. Use Initialisms






11. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations






12. Formality Considerations






13. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)






14. Informal






15. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary






16. Honesty - attractive - carefully organized - concise accurate - current information - relevance






17. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it






18. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo






19. What is important in the Revising stage?






20. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o






21. What is Direct Order?






22. What is Indirect Order?






23. What are Pros of Email?






24. Correctness






25. What is a Memorandum?






26. Plan what you are going to say - polish what you wrote before you sent it - proofread everything


27. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations






28. Why Avoid Perfectionism in Drafting?






29. Clairty






30. Sentences can vary in sentence length - word order - loose and periodic sentences






31. What should you know about a Letter?






32. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion






33. Concern policies and regulations found in employee handbooks and other internal corporate communications






34. What is format of most Memos?






35. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence






36. What are three levels of Revision?






37. How to end an email






38. When should email NOT be used?






39. Steps to Successful Writing






40. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.






41. What types of research is done in gathering information?






42. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.






43. How is formatting important?






44. Repeating keywords and key phrases






45. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -






46. To set you apart from the others; show that you have customized your resume for that company/job opening






47. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'






48. Goal and audience






49. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme






50. E.g. 'most important'