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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What techniques can be used for gathering information?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Information needed for short report
Garbled Sentences
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
2. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Wordiness
Attractive and Readable Format
Guidelines for effective business e-mail messages
Business Writing Style
3. Steps to Successful Writing
Sentence Length
Preparation - Research - Organization - Writing - Revision
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Attractive and Readable Format
4. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Main parts of internal proposals
Cliches
Wordiness
5. What are Individual Contexts
Characteristics of job-related writing
Most Important Information First - and then Descending Order
Organizational - Professional - Personal
Affectation
6. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Outlining
One-third
Affectation
Date - To - From - Subject Headings
7. Formal
Goal of a letter of application
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Abstract words
Get Feedback From Others!
8. Techniques for writing memos and emails are...
'You Viewpoint'
Telegraphic Style
similar
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
9. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Preparation - Research - Organization - Writing - Revision
Buzz Words
Casual - Informal - or Formal
Four keys to effective writing
10. The ____________ of a word are its literal meanings - as defined in a dictionary.
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Instructions
Things to think through when planning a website
Denotaion
11. Using short and long sentences strategically
What do you want to say - Say It - Say it Better
Figures of Speech
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Sentence Length
12. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Cut out nonessentials - Minimize references to Previous Communications
One-third
Main parts of instructions
Organizational - Professional - Personal
13. How much time should a student spend in each writing stage?
One-third
Connotation
Your audience is the best guide for What and How
Coherent writing
14. Iitalics - bold type - underlining etc.
Selecting the proper medium
Mechanical Devices
Purpose - Format - Composition
Main parts of internal proposals
15. Goal and audience
Things to think through when planning a website
Preparation - Research - Organization - Writing - Revision
Organizational - Professional - Personal
Recipient's Name and Introduce Yourself
16. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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17. Concern policies and regulations found in employee handbooks and other internal corporate communications
Things to think through when planning a website
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Characteristics of job-related writing
Procedures
18. How do you begin the message?
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19. General considerations with Email Messages
Sentence Variety
Conciseness - Clarity - Etiquette - Correctness
Most Important Information First - and then Descending Order
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
20. How do you present information in message?
Guidelines for successful group writing
Most Important Information First - and then Descending Order
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
21. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Purpose - Format - Composition
Connotation
Rules for writing instructions
Sentence Variety
22. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Characteristics do employers like to see in a resume
Direct Statements
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Four keys to effective writing
23. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Conciseness - Clarity - Etiquette - Correctness
Cut out nonessentials - Minimize references to Previous Communications
Position
Ethics in Business Writing
24. Casual
Preparation - Research - Organization - Writing - Revision
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Long Dashes
25. To set you apart from the others; show that you have customized your resume for that company/job opening
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Goal of a letter of application
Denotaion
Main parts of instructions
26. Use to call attention to a particular word or statement --
similar
Emphasis
Long Dashes
Preparation - Research - Organization - Writing - Revision
27. Purpose - problem - plan/solution - conclusion
Main parts of internal proposals
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Main parts of instructions
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
28. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Mechanical Devices
Characteristics of job-related writing
Revision - Editing - Proofreading
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
29. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Idioms
Long Dashes
Characteristics do employers like to see in a resume
Sentence Type
30. Informal
Recursive
Buzz Words
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Your audience is the best guide for What and How
31. Why Avoid Perfectionism in Drafting?
Get Feedback From Others!
Instructions
Idioms
Helps include all important information; Makes you more willing to revise
32. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Conciseness
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Key draft questions
Internal Letters. Sometimes classified as Reports
33. Tell and show how to do something
Intensifiers
Buzz Words
Instructions
Euphemismss
34. What is format of most Memos?
Revision - Editing - Proofreading
Date - To - From - Subject Headings
Information the reader will want - put it first.
Recipient's Name and Introduce Yourself
35. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Tone
Goal of a letter of application
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Recursive
36. What is the best advice for Drafting?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Business Writing Style
Buzz Words
Information the reader will want - put it first.
37. Sentences can vary in sentence length - word order - loose and periodic sentences
Examples of medium s of business communication
Main parts of instructions
Characteristics do employers like to see in a resume
Sentence Variety
38. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Selecting the proper medium
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Buzz Words
39. E.g. 'most important'
Wordiness
Direct Statements
Climatic Order
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
40. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Long Dashes
Cliches
Strategy and Humanness
Characteristics of job-related writing
41. How do you Plan the message?
Wordiness
Garbled Sentences
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Rules for writing instructions
42. What is the general Purpose of a Letter?
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Information the reader will want - put it first.
Buzz Words
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
43. How do you present information in long messages?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Biased Language
Instructions
Position
44. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Sentence Type
Coherent writing
Figures of Speech
45. Clairty
Strategy and Humanness
Coherent writing
Preparation - Research - Organization - Writing - Revision
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
46. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Business Writing Style
Cliches
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Revision of content - Organization - Formatting
47. What are three levels of Editing?
Long Dashes
Revision - Editing - Proofreading
Connotation
Most Important Information First - and then Descending Order
48. Use Initialisms
Cautiously i.e. BTW: by the way
Write Correctly so others will not think you are stupid or lack credibility
Active Voice
Concrete Words
49. What is important in the Revising stage?
Get Feedback From Others!
Key draft questions
Internal Letters. Sometimes classified as Reports
Cut out nonessentials - Minimize references to Previous Communications
50. Repeating keywords and key phrases
Recursive
Date - To - From - Subject Headings
Guidelines for successful group writing
Repetition