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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To emphasize the performer of an action: make the performer the subject of the verb
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Active Voice
Attractive and Readable Format
Your Name - Closing Statement such as Thanks - Regards in more formal messages
2. Techniques for writing memos and emails are...
'You Viewpoint'
similar
Cautiously i.e. BTW: by the way
Connotation
3. How do you present information in message?
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Examples of medium s of business communication
Most Important Information First - and then Descending Order
4. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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5. What is format of most Memos?
Intensifiers
Date - To - From - Subject Headings
'You Viewpoint'
Characteristics do employers like to see in a resume
6. Listing the ideas or facts within a sentence in sequence from least to most important
Instructions
Buzz Words
Climatic Order
What do you want to say - Say It - Say it Better
7. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Characteristics do employers like to see in a resume
Garbled Sentences
Climatic Order
Guidelines for effective business e-mail messages
8. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Internal Letters. Sometimes classified as Reports
Subordination
Guidelines for successful group writing
Selecting the proper medium
9. What is the best advice for Drafting?
Date - To - From - Subject Headings
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Recipient's Name and Introduce Yourself
Main parts of internal proposals
10. How do you begin the message?
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11. How much time should a student spend in each writing stage?
Garbled Sentences
Internal Letters. Sometimes classified as Reports
One-third
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
12. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Idioms
Garbled Sentences
Climatic Order
Purpose - Format - Composition
13. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Main parts of a set of instructions
Euphemismss
Abstract words
Direct Statements
14. E.g. 'most important'
Affectation
Direct Statements
Buzz Words
Recursive
15. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Coherent writing
Guidelines for successful group writing
Ethics in Business Writing
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
16. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Your audience is the best guide for What and How
Abstract words
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Characteristics of job-related writing
17. Using short and long sentences strategically
Conciseness - Clarity - Etiquette - Correctness
Sentence Length
Four keys to effective writing
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
18. What is Direct Order?
Selecting the proper medium
Key draft questions
It is integral in how your audience will receive and accept the information.
Information the reader will want - put it first.
19. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Cautiously i.e. BTW: by the way
Cut out nonessentials - Minimize references to Previous Communications
Emphasis
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
20. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Ethics in Business Writing
Long Dashes
Repetition
21. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Cut out nonessentials - Minimize references to Previous Communications
Short report
22. Goal and audience
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
similar
Main parts of a set of instructions
Things to think through when planning a website
23. Conciseness
Cut out nonessentials - Minimize references to Previous Communications
Guidelines for successful group writing
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Three P's for success in writing a memo
24. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
'You Viewpoint'
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Conciseness - Clarity - Etiquette - Correctness
Wordiness
25. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Conciseness
Things to think through when planning a website
Sentence Type
Four keys to effective writing
26. What are three levels of Editing?
Revision - Editing - Proofreading
Outlining
Procedures
'You Viewpoint'
27. Sentences can vary in sentence length - word order - loose and periodic sentences
Active Voice
Write Correctly so others will not think you are stupid or lack credibility
Sentence Variety
Your Name - Closing Statement such as Thanks - Regards in more formal messages
28. Use Initialisms
Cautiously i.e. BTW: by the way
Casual - Informal - or Formal
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
'You Viewpoint'
29. Formal
Biased Language
Instructions
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Put it Last - using the opening to prepare the audience
30. Why Avoid Perfectionism in Drafting?
Procedures
Information the reader will want - put it first.
Recursive
Helps include all important information; Makes you more willing to revise
31. What is current emphasis on for a Letter?
Guidelines for successful group writing
Write Correctly so others will not think you are stupid or lack credibility
Strategy and Humanness
Internal Letters. Sometimes classified as Reports
32. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Position
Abstract words
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
One-third
33. Concern policies and regulations found in employee handbooks and other internal corporate communications
Telegraphic Style
Abstract words
Procedures
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
34. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Tone
Information the reader will want - put it first.
Preparation - Research - Organization - Writing - Revision
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
35. What techniques can be used for gathering information?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
One-third
Information needed for short report
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
36. When should email NOT be used?
Key draft questions
Abstract words
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
37. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Concrete Words
Recipient's Name and Introduce Yourself
Climatic Order
Figures of Speech
38. How to end an email
Conciseness
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Conciseness - Clarity - Etiquette - Correctness
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
39. How is formatting important?
Characteristics of job-related writing
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
It is integral in how your audience will receive and accept the information.
40. What are the activities in the planning stage?
Instructions
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Examples of medium s of business communication
Organizational - Professional - Personal
41. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Date - To - From - Subject Headings
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Examples of medium s of business communication
Subordination
42. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Preparation - Research - Organization - Writing - Revision
Key draft questions
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Characteristics of job-related writing
43. Etiquette
Procedures
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Instructions
Coherent writing
44. Casual
Casual - Informal - or Formal
Helps include all important information; Makes you more willing to revise
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Cut out nonessentials - Minimize references to Previous Communications
45. What is the general Purpose of a Letter?
Wordiness
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
It is integral in how your audience will receive and accept the information.
46. Use to call attention to a particular word or statement --
It is integral in how your audience will receive and accept the information.
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Long Dashes
Telegraphic Style
47. What is a Memorandum?
Casual - Informal - or Formal
Preparation - Research - Organization - Writing - Revision
Write Correctly so others will not think you are stupid or lack credibility
Internal Letters. Sometimes classified as Reports
48. Purpose - findings - conclusion - and recommendations
Information needed for short report
Three P's for success in writing a memo
Internal Letters. Sometimes classified as Reports
Recipient's Name and Introduce Yourself
49. Formality Considerations
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
It is integral in how your audience will receive and accept the information.
Figures of Speech
Casual - Informal - or Formal
50. To set you apart from the others; show that you have customized your resume for that company/job opening
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Key draft questions
Goal of a letter of application
Concrete Words
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