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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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2. What is important in the Revising stage?
Position
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Intensifiers
Get Feedback From Others!
3. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Cliches
Main parts of a set of instructions
Organizational - Professional - Personal
Characteristics of job-related writing
4. Why Avoid Perfectionism in Drafting?
Instructions
similar
What do you want to say - Say It - Say it Better
Helps include all important information; Makes you more willing to revise
5. What is the best advice for Drafting?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Long Dashes
Direct Statements
Organizational - Professional - Personal
6. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Helps include all important information; Makes you more willing to revise
Guidelines for successful group writing
Your audience is the best guide for What and How
Recursive
7. Casual
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Preparation - Research - Organization - Writing - Revision
Most Important Information First - and then Descending Order
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
8. How is formatting important?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Revision - Editing - Proofreading
Figures of Speech
It is integral in how your audience will receive and accept the information.
9. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Mechanical Devices
Connotation
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Garbled Sentences
10. How much time should a student spend in each writing stage?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
One-third
Your audience is the best guide for What and How
Recursive
11. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Subordination
Tone
Intensifiers
Biased Language
12. What is Indirect Order?
Put it Last - using the opening to prepare the audience
Examples of medium s of business communication
Position
Conciseness
13. What are three levels of Editing?
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Recursive
Revision - Editing - Proofreading
Helps include all important information; Makes you more willing to revise
14. What should you know about a Letter?
Recipient's Name and Introduce Yourself
Purpose - Format - Composition
Preparation - Research - Organization - Writing - Revision
What do you want to say - Say It - Say it Better
15. How to end an email
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Write Correctly so others will not think you are stupid or lack credibility
Helps include all important information; Makes you more willing to revise
Your Name - Closing Statement such as Thanks - Regards in more formal messages
16. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Conciseness
'You Viewpoint'
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Business Writing Style
17. How do you present information in long messages?
Buzz Words
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Main parts of instructions
Sentence Length
18. Purpose - findings - conclusion - and recommendations
Strategy and Humanness
Business Writing Style
Mechanical Devices
Information needed for short report
19. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Affectation
Instructions
Figures of Speech
20. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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21. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Cliches
Helps include all important information; Makes you more willing to revise
Euphemismss
22. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Active Voice
Examples of medium s of business communication
Rules for writing instructions
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
23. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Main parts of instructions
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Biased Language
Buzz Words
24. Stages can also be summarized as...
Information needed for short report
What do you want to say - Say It - Say it Better
Cut out nonessentials - Minimize references to Previous Communications
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
25. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Position
Write Correctly so others will not think you are stupid or lack credibility
Selecting the proper medium
Garbled Sentences
26. Purpose - problem - plan/solution - conclusion
Cliches
Main parts of internal proposals
Coherent writing
Get Feedback From Others!
27. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Casual - Informal - or Formal
Main parts of a set of instructions
Helps include all important information; Makes you more willing to revise
Outlining
28. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Wordiness
Selecting the proper medium
Biased Language
Emphasis
29. What is a Memorandum?
Internal Letters. Sometimes classified as Reports
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
What do you want to say - Say It - Say it Better
Cut out nonessentials - Minimize references to Previous Communications
30. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Business Writing Style
Date - To - From - Subject Headings
Cautiously i.e. BTW: by the way
Short report
31. General considerations with Email Messages
Sentence Length
similar
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Conciseness - Clarity - Etiquette - Correctness
32. Use Initialisms
Helps include all important information; Makes you more willing to revise
Cautiously i.e. BTW: by the way
Cliches
Internal Letters. Sometimes classified as Reports
33. Formal
Sentence Variety
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Garbled Sentences
Preparation - Research - Organization - Writing - Revision
34. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Concrete Words
Characteristics do employers like to see in a resume
Guidelines for effective business e-mail messages
Ethics in Business Writing
35. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Characteristics do employers like to see in a resume
Ethics in Business Writing
Get Feedback From Others!
Buzz Words
36. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Characteristics of job-related writing
Garbled Sentences
37. To emphasize the performer of an action: make the performer the subject of the verb
Active Voice
Climatic Order
Conciseness - Clarity - Etiquette - Correctness
Mechanical Devices
38. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Cliches
Procedures
Write Correctly so others will not think you are stupid or lack credibility
Examples of medium s of business communication
39. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Emphasis
Garbled Sentences
Conciseness
It is integral in how your audience will receive and accept the information.
40. Using words like 'most - much - very' with caution - wthout overdoing it.
Recursive
Intensifiers
Mechanical Devices
Recipient's Name and Introduce Yourself
41. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Idioms
Characteristics of job-related writing
Position
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
42. What are the activities in the planning stage?
Purpose - Format - Composition
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Sentence Length
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
43. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Examples of medium s of business communication
Casual - Informal - or Formal
Instructions
Biased Language
44. Steps to Successful Writing
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Preparation - Research - Organization - Writing - Revision
Recipient's Name and Introduce Yourself
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
45. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Short report
Three P's for success in writing a memo
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
46. What are three levels of Revision?
Casual - Informal - or Formal
Euphemismss
Date - To - From - Subject Headings
Revision of content - Organization - Formatting
47. Conciseness
Cut out nonessentials - Minimize references to Previous Communications
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Things to think through when planning a website
Date - To - From - Subject Headings
48. How do you know what to include in your message?
Position
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Your audience is the best guide for What and How
49. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Subordination
Concrete Words
Date - To - From - Subject Headings
50. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Business Writing Style
Denotaion
Your audience is the best guide for What and How
Outlining