Test your basic knowledge |

The Business Writing Process

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary






2. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.






3. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.






4. What is Direct Order?






5. The ____________ of a word are its literal meanings - as defined in a dictionary.






6. What should you know about a Letter?






7. Casual






8. What is a Memorandum?






9. What is the general Purpose of a Letter?






10. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)






11. How do you present information in long messages?






12. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations






13. Why Avoid Perfectionism in Drafting?






14. What are the activities in the planning stage?






15. What is Indirect Order?






16. Audience's preferences - personal work style - how widely info needs to be distributed etc.






17. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion






18. What are three levels of Editing?






19. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.






20. Honesty - attractive - carefully organized - concise accurate - current information - relevance






21. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'






22. Concern policies and regulations found in employee handbooks and other internal corporate communications






23. Purpose - findings - conclusion - and recommendations






24. What types of research is done in gathering information?






25. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations






26. Goal and audience






27. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.






28. Use to call attention to a particular word or statement --






29. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites






30. When should email NOT be used?






31. What are Pros of Email?






32. What is current emphasis on for a Letter?






33. Clairty






34. E.g. 'most important'






35. Iitalics - bold type - underlining etc.






36. When to use Instant Messaging?






37. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy






38. Purpose - problem - plan/solution - conclusion






39. How to end an email






40. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it






41. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations






42. What is critical to a message's success?






43. Using words like 'most - much - very' with caution - wthout overdoing it.






44. How do you begin the message?

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45. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?






46. What techniques can be used for gathering information?






47. Plan what you are going to say - polish what you wrote before you sent it - proofread everything

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48. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem






49. Formality Considerations






50. To emphasize the performer of an action: make the performer the subject of the verb