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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Telegraphic Style
Four keys to effective writing
Helps include all important information; Makes you more willing to revise
Key draft questions
2. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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3. Using words like 'most - much - very' with caution - wthout overdoing it.
Purpose - Format - Composition
Intensifiers
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Your audience is the best guide for What and How
4. Correctness
Characteristics of job-related writing
Goal of a letter of application
Write Correctly so others will not think you are stupid or lack credibility
Long Dashes
5. Conciseness
What do you want to say - Say It - Say it Better
Emphasis
Cut out nonessentials - Minimize references to Previous Communications
Subordination
6. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Preparation - Research - Organization - Writing - Revision
Concrete Words
Outlining
Conciseness - Clarity - Etiquette - Correctness
7. What is format of most Memos?
Wordiness
Garbled Sentences
Date - To - From - Subject Headings
Most Important Information First - and then Descending Order
8. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Main parts of instructions
Selecting the proper medium
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Abstract words
9. E.g. 'most important'
similar
Intensifiers
Direct Statements
Mechanical Devices
10. Sentences can vary in sentence length - word order - loose and periodic sentences
Conciseness
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Sentence Variety
Direct Statements
11. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Internal Letters. Sometimes classified as Reports
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Affectation
Coherent writing
12. What is important in the Revising stage?
Active Voice
Ethics in Business Writing
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Get Feedback From Others!
13. What should you know about a Letter?
Date - To - From - Subject Headings
Purpose - Format - Composition
Position
Mechanical Devices
14. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Examples of medium s of business communication
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Key draft questions
Long Dashes
15. What are Individual Contexts
Things to think through when planning a website
Biased Language
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Organizational - Professional - Personal
16. To emphasize the performer of an action: make the performer the subject of the verb
Your audience is the best guide for What and How
Characteristics of job-related writing
Ethics in Business Writing
Active Voice
17. What are Cons of Email?
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18. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Business Writing Style
Abstract words
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Idioms
19. To set you apart from the others; show that you have customized your resume for that company/job opening
Main parts of a set of instructions
Goal of a letter of application
Biased Language
similar
20. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Your audience is the best guide for What and How
Tone
Short report
21. Why Avoid Perfectionism in Drafting?
Strategy and Humanness
Main parts of a set of instructions
Helps include all important information; Makes you more willing to revise
Business Writing Style
22. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
One-third
Rules for writing instructions
Tone
Four keys to effective writing
23. General considerations with Email Messages
Conciseness - Clarity - Etiquette - Correctness
Buzz Words
Denotaion
Recipient's Name and Introduce Yourself
24. Goal and audience
Coherent writing
Procedures
Things to think through when planning a website
Cautiously i.e. BTW: by the way
25. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Conciseness
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Characteristics of job-related writing
similar
26. What are three levels of Editing?
Revision of content - Organization - Formatting
Ethics in Business Writing
Purpose - Format - Composition
Revision - Editing - Proofreading
27. How do you know what to include in your message?
Key draft questions
Outlining
Your audience is the best guide for What and How
Main parts of a set of instructions
28. What is Direct Order?
Main parts of a set of instructions
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Information the reader will want - put it first.
29. How is formatting important?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
It is integral in how your audience will receive and accept the information.
Date - To - From - Subject Headings
Selecting the proper medium
30. What is critical to a message's success?
Conciseness
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Mechanical Devices
Attractive and Readable Format
31. How do you present information in long messages?
Helps include all important information; Makes you more willing to revise
Long Dashes
Abstract words
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
32. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
It is integral in how your audience will receive and accept the information.
Strategy and Humanness
Figures of Speech
Purpose - Format - Composition
33. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Garbled Sentences
Main parts of a set of instructions
Buzz Words
Characteristics do employers like to see in a resume
34. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Characteristics do employers like to see in a resume
Sentence Type
Connotation
Conciseness
35. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Characteristics of job-related writing
Emphasis
Helps include all important information; Makes you more willing to revise
Characteristics do employers like to see in a resume
36. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Selecting the proper medium
Sentence Type
Strategy and Humanness
Garbled Sentences
37. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Repetition
Garbled Sentences
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Selecting the proper medium
38. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Conciseness
Subordination
Things to think through when planning a website
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
39. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Recipient's Name and Introduce Yourself
Information needed for short report
Main parts of internal proposals
Coherent writing
40. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Main parts of instructions
Characteristics of job-related writing
Biased Language
41. What techniques can be used for gathering information?
Three P's for success in writing a memo
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Revision of content - Organization - Formatting
Examples of medium s of business communication
42. Use to call attention to a particular word or statement --
Long Dashes
Affectation
Garbled Sentences
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
43. Tell and show how to do something
Conciseness
Buzz Words
Instructions
Biased Language
44. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Most Important Information First - and then Descending Order
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
It is integral in how your audience will receive and accept the information.
Cliches
45. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Conciseness - Clarity - Etiquette - Correctness
Main parts of instructions
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Examples of medium s of business communication
46. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Information needed for short report
Casual - Informal - or Formal
Guidelines for effective business e-mail messages
Short report
47. Stages can also be summarized as...
Euphemismss
Guidelines for successful group writing
What do you want to say - Say It - Say it Better
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
48. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Four keys to effective writing
Main parts of internal proposals
Ethics in Business Writing
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
49. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Sentence Type
Intensifiers
similar
Outlining
50. Concern policies and regulations found in employee handbooks and other internal corporate communications
Selecting the proper medium
Goal of a letter of application
Active Voice
Procedures