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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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2. How do you present information in message?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Three P's for success in writing a memo
Most Important Information First - and then Descending Order
Active Voice
3. How do you know what to include in your message?
Your audience is the best guide for What and How
Purpose - Format - Composition
Characteristics of job-related writing
Tone
4. What is current emphasis on for a Letter?
Long Dashes
Strategy and Humanness
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Direct Statements
5. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Biased Language
Four keys to effective writing
Wordiness
Guidelines for successful group writing
6. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Date - To - From - Subject Headings
Figures of Speech
Sentence Type
Your Name - Closing Statement such as Thanks - Regards in more formal messages
7. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Concrete Words
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Telegraphic Style
It is integral in how your audience will receive and accept the information.
8. What is Direct Order?
Rules for writing instructions
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Information the reader will want - put it first.
9. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Tone
Coherent writing
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
10. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Garbled Sentences
Sentence Variety
Idioms
11. General considerations with Email Messages
Preparation - Research - Organization - Writing - Revision
Rules for writing instructions
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Conciseness - Clarity - Etiquette - Correctness
12. Repeating keywords and key phrases
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Repetition
One-third
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
13. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Casual - Informal - or Formal
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Biased Language
Goal of a letter of application
14. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Euphemismss
Rules for writing instructions
Idioms
Climatic Order
15. Conciseness
Attractive and Readable Format
Cut out nonessentials - Minimize references to Previous Communications
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
What do you want to say - Say It - Say it Better
16. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Wordiness
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Strategy and Humanness
Ethics in Business Writing
17. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Garbled Sentences
Figures of Speech
Guidelines for successful group writing
Characteristics do employers like to see in a resume
18. How do you present information in long messages?
Revision - Editing - Proofreading
Abstract words
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Your Name - Closing Statement such as Thanks - Regards in more formal messages
19. Goal and audience
Connotation
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Things to think through when planning a website
Revision - Editing - Proofreading
20. What is important in the Revising stage?
Get Feedback From Others!
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
21. Sentences can vary in sentence length - word order - loose and periodic sentences
Sentence Variety
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Revision - Editing - Proofreading
Main parts of instructions
22. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Main parts of instructions
Abstract words
Concrete Words
Revision - Editing - Proofreading
23. E.g. 'most important'
similar
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Direct Statements
24. Steps to Successful Writing
Preparation - Research - Organization - Writing - Revision
Conciseness - Clarity - Etiquette - Correctness
Connotation
Key draft questions
25. What is Indirect Order?
Long Dashes
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Connotation
Put it Last - using the opening to prepare the audience
26. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Main parts of internal proposals
Casual - Informal - or Formal
Euphemismss
Affectation
27. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Cautiously i.e. BTW: by the way
Conciseness
Preparation - Research - Organization - Writing - Revision
Selecting the proper medium
28. To set you apart from the others; show that you have customized your resume for that company/job opening
Goal of a letter of application
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Buzz Words
Revision - Editing - Proofreading
29. Correctness
Characteristics do employers like to see in a resume
Write Correctly so others will not think you are stupid or lack credibility
Guidelines for effective business e-mail messages
Position
30. What is the general Purpose of a Letter?
Cut out nonessentials - Minimize references to Previous Communications
Concrete Words
Strategy and Humanness
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
31. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Figures of Speech
Selecting the proper medium
Buzz Words
Your Name - Closing Statement such as Thanks - Regards in more formal messages
32. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Examples of medium s of business communication
Date - To - From - Subject Headings
Internal Letters. Sometimes classified as Reports
Four keys to effective writing
33. Are these stages recursive or linear?
Write Correctly so others will not think you are stupid or lack credibility
Characteristics do employers like to see in a resume
Idioms
Recursive
34. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Long Dashes
Sentence Type
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Selecting the proper medium
35. How much time should a student spend in each writing stage?
Organizational - Professional - Personal
One-third
Emphasis
Revision - Editing - Proofreading
36. What are three levels of Editing?
Recursive
Sentence Variety
Guidelines for successful group writing
Revision - Editing - Proofreading
37. Techniques for writing memos and emails are...
Date - To - From - Subject Headings
similar
Four keys to effective writing
Short report
38. Informal
Revision - Editing - Proofreading
Characteristics of job-related writing
Things to think through when planning a website
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
39. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Put it Last - using the opening to prepare the audience
Recipient's Name and Introduce Yourself
Outlining
Short report
40. Stages can also be summarized as...
Organizational - Professional - Personal
One-third
What do you want to say - Say It - Say it Better
Selecting the proper medium
41. What is format of most Memos?
Characteristics do employers like to see in a resume
Date - To - From - Subject Headings
Outlining
Recipient's Name and Introduce Yourself
42. Clairty
Concrete Words
Business Writing Style
Sentence Type
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
43. What techniques can be used for gathering information?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Affectation
Procedures
Conciseness
44. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Key draft questions
Instructions
Helps include all important information; Makes you more willing to revise
Concrete Words
45. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Emphasis
Cliches
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Guidelines for successful group writing
46. Casual
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Wordiness
Direct Statements
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
47. What are three levels of Revision?
Conciseness
It is integral in how your audience will receive and accept the information.
Revision of content - Organization - Formatting
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
48. Formal
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Helps include all important information; Makes you more willing to revise
Date - To - From - Subject Headings
49. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Intensifiers
Short report
Garbled Sentences
50. What are Cons of Email?
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