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The Business Writing Process

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites






2. Casual






3. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary






4. How do you begin the message?

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5. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion






6. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y

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7. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo






8. To set you apart from the others; show that you have customized your resume for that company/job opening






9. What are Cons of Email?

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10. How much time should a student spend in each writing stage?






11. When should email NOT be used?






12. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy






13. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses






14. How is formatting important?






15. Use to call attention to a particular word or statement --






16. What is a Memorandum?






17. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'






18. Purpose - findings - conclusion - and recommendations






19. Using short and long sentences strategically






20. Sentences can vary in sentence length - word order - loose and periodic sentences






21. Stages can also be summarized as...






22. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed






23. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations






24. Etiquette






25. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem






26. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'






27. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2






28. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it






29. Goal and audience






30. Informal






31. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence






32. What are the activities in the planning stage?






33. What is format of most Memos?






34. Techniques for writing memos and emails are...






35. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard






36. The ____________ of a word are its literal meanings - as defined in a dictionary.






37. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o






38. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?






39. Honesty - attractive - carefully organized - concise accurate - current information - relevance






40. Iitalics - bold type - underlining etc.






41. What are Individual Contexts






42. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme






43. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.






44. How do you Plan the message?






45. How do you know what to include in your message?






46. Clairty






47. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations






48. Listing the ideas or facts within a sentence in sequence from least to most important






49. What techniques can be used for gathering information?






50. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations







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Can you answer 50 questions in 15 minutes?


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