Test your basic knowledge |

The Business Writing Process

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When should email NOT be used?






2. Informal






3. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -






4. What is a Memorandum?






5. What are three levels of Revision?






6. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.






7. Goal and audience






8. Concern policies and regulations found in employee handbooks and other internal corporate communications






9. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.






10. How do you begin the message?

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11. What is format of most Memos?






12. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)






13. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it






14. General considerations with Email Messages






15. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard






16. Tell and show how to do something






17. Are these stages recursive or linear?






18. Using words like 'most - much - very' with caution - wthout overdoing it.






19. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion






20. Use to call attention to a particular word or statement --






21. What techniques can be used for gathering information?






22. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.






23. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.






24. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'






25. Formal






26. Clairty






27. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo






28. What is critical to a message's success?






29. Correctness






30. Formality Considerations






31. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence






32. Purpose - findings - conclusion - and recommendations






33. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed






34. What types of research is done in gathering information?






35. How do you present information in message?






36. Steps to Successful Writing






37. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy






38. Techniques for writing memos and emails are...






39. Honesty - attractive - carefully organized - concise accurate - current information - relevance






40. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations






41. When to use Instant Messaging?






42. How do you Plan the message?






43. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.






44. What is the best advice for Drafting?






45. What is the general Purpose of a Letter?






46. What are three levels of Editing?






47. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary






48. What are Individual Contexts






49. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o






50. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses