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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Correctness
Tone
Figures of Speech
Write Correctly so others will not think you are stupid or lack credibility
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
2. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Cliches
Buzz Words
Outlining
Guidelines for effective business e-mail messages
3. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Conciseness
Position
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
4. To set you apart from the others; show that you have customized your resume for that company/job opening
Garbled Sentences
Goal of a letter of application
It is integral in how your audience will receive and accept the information.
Climatic Order
5. Formality Considerations
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Examples of medium s of business communication
Casual - Informal - or Formal
Concrete Words
6. Conciseness
Cut out nonessentials - Minimize references to Previous Communications
Wordiness
Revision - Editing - Proofreading
Sentence Variety
7. What is the best advice for Drafting?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
similar
Information the reader will want - put it first.
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
8. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Intensifiers
Short report
Subordination
Date - To - From - Subject Headings
9. Are these stages recursive or linear?
Main parts of instructions
similar
Idioms
Recursive
10. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Emphasis
Direct Statements
Coherent writing
Subordination
11. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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12. Use to call attention to a particular word or statement --
Long Dashes
Revision - Editing - Proofreading
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Information needed for short report
13. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Mechanical Devices
Idioms
Key draft questions
Main parts of internal proposals
14. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Characteristics of job-related writing
Purpose - Format - Composition
Ethics in Business Writing
Subordination
15. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Characteristics of job-related writing
Repetition
Strategy and Humanness
Sentence Type
16. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Tone
Subordination
Date - To - From - Subject Headings
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
17. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Main parts of internal proposals
Sentence Length
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Idioms
18. How to end an email
Examples of medium s of business communication
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Cut out nonessentials - Minimize references to Previous Communications
Subordination
19. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Recipient's Name and Introduce Yourself
Strategy and Humanness
Connotation
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
20. Sentences can vary in sentence length - word order - loose and periodic sentences
Affectation
Characteristics do employers like to see in a resume
Outlining
Sentence Variety
21. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Rules for writing instructions
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Write Correctly so others will not think you are stupid or lack credibility
Intensifiers
22. Formal
Write Correctly so others will not think you are stupid or lack credibility
Repetition
Denotaion
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
23. What are Pros of Email?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Cut out nonessentials - Minimize references to Previous Communications
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
24. What is Indirect Order?
Put it Last - using the opening to prepare the audience
Characteristics of job-related writing
Three P's for success in writing a memo
Short report
25. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Characteristics do employers like to see in a resume
Casual - Informal - or Formal
Preparation - Research - Organization - Writing - Revision
Helps include all important information; Makes you more willing to revise
26. To emphasize the performer of an action: make the performer the subject of the verb
Selecting the proper medium
Active Voice
Helps include all important information; Makes you more willing to revise
Conciseness - Clarity - Etiquette - Correctness
27. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Connotation
Business Writing Style
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Direct Statements
28. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Figures of Speech
Key draft questions
Guidelines for successful group writing
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
29. When to use Instant Messaging?
Tone
Active Voice
Revision - Editing - Proofreading
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
30. E.g. 'most important'
Direct Statements
Emphasis
Most Important Information First - and then Descending Order
Procedures
31. Casual
Rules for writing instructions
Revision - Editing - Proofreading
Date - To - From - Subject Headings
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
32. How do you Plan the message?
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
'You Viewpoint'
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
33. What is current emphasis on for a Letter?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Strategy and Humanness
Information needed for short report
Rules for writing instructions
34. How do you present information in message?
Repetition
Business Writing Style
Recipient's Name and Introduce Yourself
Most Important Information First - and then Descending Order
35. Stages can also be summarized as...
What do you want to say - Say It - Say it Better
Procedures
Four keys to effective writing
'You Viewpoint'
36. Clairty
Climatic Order
Characteristics do employers like to see in a resume
Cliches
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
37. How do you begin the message?
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38. How much time should a student spend in each writing stage?
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
One-third
Guidelines for successful group writing
Subordination
39. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Four keys to effective writing
Coherent writing
What do you want to say - Say It - Say it Better
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
40. What types of research is done in gathering information?
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Four keys to effective writing
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
41. Goal and audience
Casual - Informal - or Formal
Key draft questions
Biased Language
Things to think through when planning a website
42. Informal
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Organizational - Professional - Personal
Conciseness - Clarity - Etiquette - Correctness
Position
43. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Biased Language
Things to think through when planning a website
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Figures of Speech
44. Using words like 'most - much - very' with caution - wthout overdoing it.
Intensifiers
Ethics in Business Writing
Four keys to effective writing
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
45. What are Individual Contexts
Revision of content - Organization - Formatting
Internal Letters. Sometimes classified as Reports
Mechanical Devices
Organizational - Professional - Personal
46. What should you know about a Letter?
Purpose - Format - Composition
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Long Dashes
Outlining
47. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Repetition
Affectation
Information needed for short report
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
48. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Euphemismss
Abstract words
Examples of medium s of business communication
Strategy and Humanness
49. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Strategy and Humanness
Garbled Sentences
Idioms
Information the reader will want - put it first.
50. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Conciseness
Internal Letters. Sometimes classified as Reports
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Concrete Words