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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How much time should a student spend in each writing stage?
Wordiness
Goal of a letter of application
One-third
'You Viewpoint'
2. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Emphasis
Business Writing Style
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Preparation - Research - Organization - Writing - Revision
3. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Selecting the proper medium
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Sentence Type
4. When should email NOT be used?
Main parts of internal proposals
Strategy and Humanness
Key draft questions
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
5. Tell and show how to do something
Instructions
'You Viewpoint'
Cautiously i.e. BTW: by the way
Your audience is the best guide for What and How
6. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Internal Letters. Sometimes classified as Reports
Conciseness - Clarity - Etiquette - Correctness
Telegraphic Style
Euphemismss
7. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Buzz Words
Euphemismss
Climatic Order
Put it Last - using the opening to prepare the audience
8. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Revision of content - Organization - Formatting
One-third
Position
Outlining
9. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Intensifiers
Characteristics of job-related writing
Telegraphic Style
10. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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11. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Abstract words
Instructions
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Your Name - Closing Statement such as Thanks - Regards in more formal messages
12. What is the best advice for Drafting?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Short report
Long Dashes
Information needed for short report
13. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Repetition
Idioms
Rules for writing instructions
Cautiously i.e. BTW: by the way
14. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Active Voice
Idioms
Connotation
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
15. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Repetition
Recipient's Name and Introduce Yourself
Affectation
Biased Language
16. General considerations with Email Messages
Characteristics of job-related writing
Business Writing Style
Conciseness - Clarity - Etiquette - Correctness
Recursive
17. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Wordiness
Figures of Speech
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Coherent writing
18. What is important in the Revising stage?
Recursive
Conciseness - Clarity - Etiquette - Correctness
Cliches
Get Feedback From Others!
19. To set you apart from the others; show that you have customized your resume for that company/job opening
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Goal of a letter of application
Conciseness
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
20. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Subordination
Denotaion
Procedures
Position
21. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Garbled Sentences
Put it Last - using the opening to prepare the audience
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Characteristics of job-related writing
22. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Telegraphic Style
Idioms
Subordination
Guidelines for successful group writing
23. Repeating keywords and key phrases
Mechanical Devices
Four keys to effective writing
Repetition
Business Writing Style
24. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Affectation
Sentence Type
Characteristics do employers like to see in a resume
Key draft questions
25. Why Avoid Perfectionism in Drafting?
Telegraphic Style
Tone
Instructions
Helps include all important information; Makes you more willing to revise
26. To emphasize the performer of an action: make the performer the subject of the verb
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Short report
Active Voice
What do you want to say - Say It - Say it Better
27. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Biased Language
Selecting the proper medium
Examples of medium s of business communication
Business Writing Style
28. Correctness
Write Correctly so others will not think you are stupid or lack credibility
Attractive and Readable Format
Telegraphic Style
Your Name - Closing Statement such as Thanks - Regards in more formal messages
29. How do you Plan the message?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Write Correctly so others will not think you are stupid or lack credibility
It is integral in how your audience will receive and accept the information.
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
30. What are the activities in the planning stage?
Cautiously i.e. BTW: by the way
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Sentence Variety
31. Are these stages recursive or linear?
Business Writing Style
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Recursive
Garbled Sentences
32. What is critical to a message's success?
Telegraphic Style
Sentence Variety
Attractive and Readable Format
Cautiously i.e. BTW: by the way
33. What is current emphasis on for a Letter?
Concrete Words
Guidelines for effective business e-mail messages
Strategy and Humanness
Main parts of instructions
34. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Main parts of internal proposals
Characteristics do employers like to see in a resume
Direct Statements
Things to think through when planning a website
35. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Outlining
Characteristics of job-related writing
Figures of Speech
Mechanical Devices
36. Steps to Successful Writing
similar
Subordination
Preparation - Research - Organization - Writing - Revision
Characteristics of job-related writing
37. Using words like 'most - much - very' with caution - wthout overdoing it.
Rules for writing instructions
Intensifiers
Concrete Words
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
38. What is a Memorandum?
Sentence Variety
Internal Letters. Sometimes classified as Reports
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Main parts of instructions
39. Clairty
Strategy and Humanness
Biased Language
Key draft questions
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
40. How to end an email
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Main parts of a set of instructions
Information the reader will want - put it first.
41. Techniques for writing memos and emails are...
similar
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Mechanical Devices
Things to think through when planning a website
42. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Key draft questions
Conciseness - Clarity - Etiquette - Correctness
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Characteristics of job-related writing
43. Listing the ideas or facts within a sentence in sequence from least to most important
Connotation
Information needed for short report
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Climatic Order
44. What is the general Purpose of a Letter?
Tone
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
It is integral in how your audience will receive and accept the information.
'You Viewpoint'
45. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Main parts of instructions
Guidelines for effective business e-mail messages
Sentence Variety
Organizational - Professional - Personal
46. How do you present information in message?
Things to think through when planning a website
Goal of a letter of application
Sentence Type
Most Important Information First - and then Descending Order
47. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Emphasis
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Four keys to effective writing
Procedures
48. What is Indirect Order?
Characteristics of job-related writing
Information needed for short report
Put it Last - using the opening to prepare the audience
Procedures
49. Stages can also be summarized as...
What do you want to say - Say It - Say it Better
Goal of a letter of application
Internal Letters. Sometimes classified as Reports
Rules for writing instructions
50. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Repetition
Coherent writing
Selecting the proper medium
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status