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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are the activities in the planning stage?
Cut out nonessentials - Minimize references to Previous Communications
Casual - Informal - or Formal
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Attractive and Readable Format
2. Correctness
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Buzz Words
Abstract words
Write Correctly so others will not think you are stupid or lack credibility
3. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Main parts of a set of instructions
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Get Feedback From Others!
4. Sentences can vary in sentence length - word order - loose and periodic sentences
Main parts of a set of instructions
Sentence Variety
Date - To - From - Subject Headings
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
5. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Emphasis
Things to think through when planning a website
Sentence Length
Internal Letters. Sometimes classified as Reports
6. What are three levels of Revision?
Conciseness
Revision of content - Organization - Formatting
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Things to think through when planning a website
7. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Concrete Words
Characteristics of job-related writing
Figures of Speech
8. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
It is integral in how your audience will receive and accept the information.
Abstract words
Outlining
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
9. Formality Considerations
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Casual - Informal - or Formal
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Recipient's Name and Introduce Yourself
10. What is the general Purpose of a Letter?
Recipient's Name and Introduce Yourself
Internal Letters. Sometimes classified as Reports
Your audience is the best guide for What and How
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
11. Goal and audience
Things to think through when planning a website
Cut out nonessentials - Minimize references to Previous Communications
Biased Language
Active Voice
12. What is current emphasis on for a Letter?
Strategy and Humanness
Organizational - Professional - Personal
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
13. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
similar
Figures of Speech
Sentence Length
Emphasis
14. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Idioms
Get Feedback From Others!
Goal of a letter of application
Selecting the proper medium
15. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
'You Viewpoint'
Ethics in Business Writing
Instructions
16. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Idioms
Affectation
Intensifiers
Purpose - Format - Composition
17. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Examples of medium s of business communication
Long Dashes
Characteristics do employers like to see in a resume
Telegraphic Style
18. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Preparation - Research - Organization - Writing - Revision
Casual - Informal - or Formal
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Buzz Words
19. Are these stages recursive or linear?
Write Correctly so others will not think you are stupid or lack credibility
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Short report
Recursive
20. How do you know what to include in your message?
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Organizational - Professional - Personal
Wordiness
Your audience is the best guide for What and How
21. Clairty
Three P's for success in writing a memo
Mechanical Devices
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
22. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
'You Viewpoint'
Position
Key draft questions
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
23. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Sentence Variety
Outlining
Cliches
Euphemismss
24. What are three levels of Editing?
Revision of content - Organization - Formatting
Recursive
Figures of Speech
Revision - Editing - Proofreading
25. What techniques can be used for gathering information?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Buzz Words
Emphasis
26. What is Direct Order?
Information the reader will want - put it first.
Connotation
Revision - Editing - Proofreading
Concrete Words
27. What is a Memorandum?
Internal Letters. Sometimes classified as Reports
Helps include all important information; Makes you more willing to revise
Repetition
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
28. Steps to Successful Writing
Abstract words
Preparation - Research - Organization - Writing - Revision
Sentence Type
Cliches
29. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Instructions
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Subordination
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
30. How do you Plan the message?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Intensifiers
'You Viewpoint'
Recipient's Name and Introduce Yourself
31. When to use Instant Messaging?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Biased Language
Characteristics do employers like to see in a resume
Figures of Speech
32. What types of research is done in gathering information?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Strategy and Humanness
Idioms
33. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Preparation - Research - Organization - Writing - Revision
Purpose - Format - Composition
Characteristics of job-related writing
Cautiously i.e. BTW: by the way
34. Why Avoid Perfectionism in Drafting?
Your audience is the best guide for What and How
Information needed for short report
Characteristics of job-related writing
Helps include all important information; Makes you more willing to revise
35. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Coherent writing
Instructions
Conciseness - Clarity - Etiquette - Correctness
Business Writing Style
36. Listing the ideas or facts within a sentence in sequence from least to most important
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Key draft questions
Climatic Order
Biased Language
37. Repeating keywords and key phrases
Casual - Informal - or Formal
It is integral in how your audience will receive and accept the information.
Repetition
Write Correctly so others will not think you are stupid or lack credibility
38. When should email NOT be used?
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Tone
It is integral in how your audience will receive and accept the information.
Characteristics do employers like to see in a resume
39. How do you begin the message?
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40. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Figures of Speech
Connotation
Conciseness
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
41. Informal
Denotaion
Climatic Order
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
42. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Main parts of instructions
Goal of a letter of application
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Intensifiers
43. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Three P's for success in writing a memo
Selecting the proper medium
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Put it Last - using the opening to prepare the audience
44. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
similar
Biased Language
Wordiness
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
45. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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46. What are Individual Contexts
Organizational - Professional - Personal
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Goal of a letter of application
Ethics in Business Writing
47. The ____________ of a word are its literal meanings - as defined in a dictionary.
Revision of content - Organization - Formatting
Euphemismss
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Denotaion
48. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Tone
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
49. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Subordination
Connotation
Rules for writing instructions
Affectation
50. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Outlining
Characteristics of job-related writing
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Conciseness