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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is Direct Order?
Main parts of internal proposals
Put it Last - using the opening to prepare the audience
Information the reader will want - put it first.
Attractive and Readable Format
2. Casual
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Figures of Speech
3. What is format of most Memos?
Date - To - From - Subject Headings
Recursive
Cautiously i.e. BTW: by the way
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
4. Use to call attention to a particular word or statement --
Position
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Long Dashes
Purpose - Format - Composition
5. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Position
Revision of content - Organization - Formatting
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Direct Statements
6. How do you know what to include in your message?
Revision of content - Organization - Formatting
Coherent writing
Internal Letters. Sometimes classified as Reports
Your audience is the best guide for What and How
7. How do you present information in message?
Three P's for success in writing a memo
Most Important Information First - and then Descending Order
Short report
Coherent writing
8. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Key draft questions
Selecting the proper medium
Subordination
What do you want to say - Say It - Say it Better
9. How is formatting important?
Helps include all important information; Makes you more willing to revise
Cliches
Active Voice
It is integral in how your audience will receive and accept the information.
10. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Position
Most Important Information First - and then Descending Order
Affectation
Concrete Words
11. What techniques can be used for gathering information?
Buzz Words
Key draft questions
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
12. Iitalics - bold type - underlining etc.
Ethics in Business Writing
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Conciseness
Mechanical Devices
13. What is critical to a message's success?
Mechanical Devices
Attractive and Readable Format
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Revision - Editing - Proofreading
14. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Cut out nonessentials - Minimize references to Previous Communications
Purpose - Format - Composition
Connotation
Abstract words
15. Goal and audience
Characteristics of job-related writing
Sentence Length
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Things to think through when planning a website
16. What types of research is done in gathering information?
Date - To - From - Subject Headings
It is integral in how your audience will receive and accept the information.
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
similar
17. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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18. To set you apart from the others; show that you have customized your resume for that company/job opening
Three P's for success in writing a memo
Goal of a letter of application
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Organizational - Professional - Personal
19. What are three levels of Revision?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Telegraphic Style
Revision of content - Organization - Formatting
Cautiously i.e. BTW: by the way
20. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Telegraphic Style
Climatic Order
21. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Coherent writing
Telegraphic Style
Examples of medium s of business communication
Abstract words
22. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Buzz Words
Characteristics of job-related writing
Helps include all important information; Makes you more willing to revise
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
23. What are Individual Contexts
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Purpose - Format - Composition
Organizational - Professional - Personal
Key draft questions
24. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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25. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Climatic Order
Conciseness - Clarity - Etiquette - Correctness
Key draft questions
Most Important Information First - and then Descending Order
26. Concern policies and regulations found in employee handbooks and other internal corporate communications
Business Writing Style
Procedures
Strategy and Humanness
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
27. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Direct Statements
Outlining
Tone
Four keys to effective writing
28. Stages can also be summarized as...
Abstract words
What do you want to say - Say It - Say it Better
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Guidelines for effective business e-mail messages
29. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Write Correctly so others will not think you are stupid or lack credibility
Characteristics do employers like to see in a resume
Characteristics of job-related writing
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
30. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Purpose - Format - Composition
Internal Letters. Sometimes classified as Reports
Garbled Sentences
Abstract words
31. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Climatic Order
Casual - Informal - or Formal
Cliches
Main parts of a set of instructions
32. Using words like 'most - much - very' with caution - wthout overdoing it.
Intensifiers
Revision - Editing - Proofreading
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Repetition
33. How do you begin the message?
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34. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Tone
Cut out nonessentials - Minimize references to Previous Communications
35. How do you Plan the message?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
similar
Figures of Speech
Main parts of instructions
36. Repeating keywords and key phrases
Subordination
Put it Last - using the opening to prepare the audience
Repetition
Main parts of instructions
37. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Conciseness
Instructions
Casual - Informal - or Formal
Selecting the proper medium
38. What is current emphasis on for a Letter?
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Strategy and Humanness
Outlining
Conciseness - Clarity - Etiquette - Correctness
39. E.g. 'most important'
Short report
Conciseness
Buzz Words
Direct Statements
40. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Guidelines for successful group writing
Key draft questions
Attractive and Readable Format
41. Correctness
Outlining
Active Voice
Three P's for success in writing a memo
Write Correctly so others will not think you are stupid or lack credibility
42. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Long Dashes
Selecting the proper medium
Denotaion
Euphemismss
43. What is a Memorandum?
Revision - Editing - Proofreading
Information needed for short report
Internal Letters. Sometimes classified as Reports
Your audience is the best guide for What and How
44. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Main parts of instructions
Characteristics of job-related writing
Figures of Speech
Put it Last - using the opening to prepare the audience
45. Etiquette
Euphemismss
Coherent writing
Main parts of internal proposals
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
46. To emphasize the performer of an action: make the performer the subject of the verb
Climatic Order
Organizational - Professional - Personal
Tone
Active Voice
47. What is the general Purpose of a Letter?
Conciseness
Active Voice
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Abstract words
48. What are three levels of Editing?
Buzz Words
Four keys to effective writing
Put it Last - using the opening to prepare the audience
Revision - Editing - Proofreading
49. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Attractive and Readable Format
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Direct Statements
Buzz Words
50. Formal
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Rules for writing instructions
Concrete Words
Garbled Sentences