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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Tone
Figures of Speech
Concrete Words
Short report
2. Informal
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Information the reader will want - put it first.
Wordiness
Helps include all important information; Makes you more willing to revise
3. Why Avoid Perfectionism in Drafting?
Helps include all important information; Makes you more willing to revise
similar
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
What do you want to say - Say It - Say it Better
4. Using short and long sentences strategically
Sentence Length
Cautiously i.e. BTW: by the way
Business Writing Style
Casual - Informal - or Formal
5. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Rules for writing instructions
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Denotaion
Tone
6. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Strategy and Humanness
Your audience is the best guide for What and How
Short report
'You Viewpoint'
7. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Things to think through when planning a website
'You Viewpoint'
Main parts of instructions
Characteristics of job-related writing
8. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Cautiously i.e. BTW: by the way
Subordination
Wordiness
Figures of Speech
9. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Put it Last - using the opening to prepare the audience
Direct Statements
Sentence Length
Coherent writing
10. When to use Instant Messaging?
Information needed for short report
Long Dashes
Preparation - Research - Organization - Writing - Revision
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
11. Iitalics - bold type - underlining etc.
Mechanical Devices
Characteristics of job-related writing
Active Voice
Recursive
12. Are these stages recursive or linear?
Sentence Length
Figures of Speech
Recursive
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
13. What is the best advice for Drafting?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Sentence Variety
Characteristics do employers like to see in a resume
Revision - Editing - Proofreading
14. Casual
Repetition
'You Viewpoint'
Organizational - Professional - Personal
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
15. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Telegraphic Style
Conciseness - Clarity - Etiquette - Correctness
Characteristics do employers like to see in a resume
Biased Language
16. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
One-third
Guidelines for effective business e-mail messages
Position
Characteristics of job-related writing
17. Listing the ideas or facts within a sentence in sequence from least to most important
Climatic Order
Guidelines for successful group writing
Business Writing Style
Four keys to effective writing
18. What are Cons of Email?
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19. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Selecting the proper medium
Key draft questions
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Conciseness - Clarity - Etiquette - Correctness
20. To emphasize the performer of an action: make the performer the subject of the verb
Strategy and Humanness
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Wordiness
Active Voice
21. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
'You Viewpoint'
Garbled Sentences
Sentence Length
Helps include all important information; Makes you more willing to revise
22. Correctness
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Write Correctly so others will not think you are stupid or lack credibility
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Organizational - Professional - Personal
23. How is formatting important?
Active Voice
It is integral in how your audience will receive and accept the information.
Put it Last - using the opening to prepare the audience
Strategy and Humanness
24. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Outlining
What do you want to say - Say It - Say it Better
Idioms
Guidelines for successful group writing
25. Clairty
Date - To - From - Subject Headings
Emphasis
Subordination
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
26. Conciseness
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Main parts of instructions
Characteristics of job-related writing
Cut out nonessentials - Minimize references to Previous Communications
27. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Four keys to effective writing
Put it Last - using the opening to prepare the audience
Euphemismss
It is integral in how your audience will receive and accept the information.
28. To set you apart from the others; show that you have customized your resume for that company/job opening
Goal of a letter of application
Sentence Length
Emphasis
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
29. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Write Correctly so others will not think you are stupid or lack credibility
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Telegraphic Style
Figures of Speech
30. What are the activities in the planning stage?
Coherent writing
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Selecting the proper medium
Purpose - Format - Composition
31. Using words like 'most - much - very' with caution - wthout overdoing it.
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Organizational - Professional - Personal
Intensifiers
Goal of a letter of application
32. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Main parts of internal proposals
Sentence Type
Revision of content - Organization - Formatting
Idioms
33. How do you Plan the message?
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Strategy and Humanness
Your audience is the best guide for What and How
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
34. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Wordiness
Ethics in Business Writing
Tone
35. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Position
Guidelines for effective business e-mail messages
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Characteristics of job-related writing
36. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Connotation
Information the reader will want - put it first.
Euphemismss
Characteristics of job-related writing
37. How much time should a student spend in each writing stage?
One-third
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Main parts of internal proposals
Intensifiers
38. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Examples of medium s of business communication
Climatic Order
Active Voice
Idioms
39. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Main parts of a set of instructions
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
40. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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41. Etiquette
Mechanical Devices
Tone
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Position
42. Stages can also be summarized as...
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Cut out nonessentials - Minimize references to Previous Communications
What do you want to say - Say It - Say it Better
Three P's for success in writing a memo
43. What is a Memorandum?
Direct Statements
Wordiness
Internal Letters. Sometimes classified as Reports
Procedures
44. Use to call attention to a particular word or statement --
Sentence Type
Strategy and Humanness
Recursive
Long Dashes
45. What is critical to a message's success?
Attractive and Readable Format
Cautiously i.e. BTW: by the way
Main parts of internal proposals
What do you want to say - Say It - Say it Better
46. What techniques can be used for gathering information?
Tone
Idioms
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
47. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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48. How do you present information in long messages?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Attractive and Readable Format
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Things to think through when planning a website
49. Goal and audience
Things to think through when planning a website
Sentence Type
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
50. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Conciseness
Affectation
Selecting the proper medium
Most Important Information First - and then Descending Order
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