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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How do you present information in long messages?
Active Voice
Biased Language
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Information needed for short report
2. Techniques for writing memos and emails are...
Characteristics do employers like to see in a resume
Long Dashes
Put it Last - using the opening to prepare the audience
similar
3. What is a Memorandum?
Conciseness - Clarity - Etiquette - Correctness
Conciseness
Internal Letters. Sometimes classified as Reports
Garbled Sentences
4. How is formatting important?
It is integral in how your audience will receive and accept the information.
'You Viewpoint'
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Examples of medium s of business communication
5. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Things to think through when planning a website
Sentence Length
Rules for writing instructions
It is integral in how your audience will receive and accept the information.
6. What is the best advice for Drafting?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Strategy and Humanness
Mechanical Devices
7. What are Cons of Email?
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8. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Affectation
Helps include all important information; Makes you more willing to revise
Sentence Type
Procedures
9. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Attractive and Readable Format
Write Correctly so others will not think you are stupid or lack credibility
Wordiness
Main parts of instructions
10. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Key draft questions
Business Writing Style
Your audience is the best guide for What and How
Euphemismss
11. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Euphemismss
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Information needed for short report
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
12. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Affectation
Abstract words
Denotaion
Goal of a letter of application
13. Goal and audience
Things to think through when planning a website
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
It is integral in how your audience will receive and accept the information.
14. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Attractive and Readable Format
Key draft questions
Strategy and Humanness
Figures of Speech
15. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Key draft questions
Subordination
Active Voice
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
16. Tell and show how to do something
Your audience is the best guide for What and How
Instructions
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Subordination
17. Why Avoid Perfectionism in Drafting?
Main parts of internal proposals
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Characteristics do employers like to see in a resume
Helps include all important information; Makes you more willing to revise
18. What should you know about a Letter?
Date - To - From - Subject Headings
Information needed for short report
Purpose - Format - Composition
Sentence Type
19. What is the general Purpose of a Letter?
Business Writing Style
Climatic Order
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Main parts of instructions
20. Repeating keywords and key phrases
Repetition
Sentence Type
Three P's for success in writing a memo
Idioms
21. What are the activities in the planning stage?
Organizational - Professional - Personal
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Emphasis
Telegraphic Style
22. What are Individual Contexts
Internal Letters. Sometimes classified as Reports
Date - To - From - Subject Headings
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Organizational - Professional - Personal
23. What is format of most Memos?
Position
Your audience is the best guide for What and How
Sentence Variety
Date - To - From - Subject Headings
24. Using short and long sentences strategically
What do you want to say - Say It - Say it Better
Three P's for success in writing a memo
Recipient's Name and Introduce Yourself
Sentence Length
25. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Main parts of internal proposals
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Main parts of a set of instructions
Coherent writing
26. What types of research is done in gathering information?
'You Viewpoint'
Preparation - Research - Organization - Writing - Revision
Main parts of instructions
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
27. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Mechanical Devices
Main parts of instructions
Four keys to effective writing
Climatic Order
28. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Recipient's Name and Introduce Yourself
Abstract words
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Main parts of instructions
29. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Selecting the proper medium
Emphasis
Date - To - From - Subject Headings
Main parts of internal proposals
30. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Garbled Sentences
Selecting the proper medium
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Characteristics of job-related writing
31. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Biased Language
Active Voice
Cliches
32. What is Direct Order?
Write Correctly so others will not think you are stupid or lack credibility
Put it Last - using the opening to prepare the audience
Euphemismss
Information the reader will want - put it first.
33. How much time should a student spend in each writing stage?
Direct Statements
Your Name - Closing Statement such as Thanks - Regards in more formal messages
One-third
Main parts of instructions
34. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Concrete Words
Guidelines for effective business e-mail messages
Tone
Cautiously i.e. BTW: by the way
35. When to use Instant Messaging?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Four keys to effective writing
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Subordination
36. Purpose - problem - plan/solution - conclusion
Wordiness
Main parts of internal proposals
Long Dashes
Short report
37. What is current emphasis on for a Letter?
Casual - Informal - or Formal
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Figures of Speech
Strategy and Humanness
38. General considerations with Email Messages
Conciseness - Clarity - Etiquette - Correctness
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
39. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Coherent writing
Helps include all important information; Makes you more willing to revise
Characteristics of job-related writing
Idioms
40. How to end an email
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Figures of Speech
Characteristics do employers like to see in a resume
Your Name - Closing Statement such as Thanks - Regards in more formal messages
41. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Get Feedback From Others!
Coherent writing
Purpose - Format - Composition
Figures of Speech
42. Formality Considerations
Main parts of internal proposals
Casual - Informal - or Formal
Information needed for short report
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
43. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Characteristics of job-related writing
Recursive
Concrete Words
Conciseness
44. What is Indirect Order?
Put it Last - using the opening to prepare the audience
'You Viewpoint'
Get Feedback From Others!
Telegraphic Style
45. The ____________ of a word are its literal meanings - as defined in a dictionary.
Sentence Variety
Denotaion
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
46. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Main parts of instructions
Emphasis
Selecting the proper medium
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
47. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Cliches
Abstract words
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
48. Are these stages recursive or linear?
Your audience is the best guide for What and How
Characteristics do employers like to see in a resume
Business Writing Style
Recursive
49. Iitalics - bold type - underlining etc.
Mechanical Devices
Idioms
Your audience is the best guide for What and How
Position
50. What are Pros of Email?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Four keys to effective writing
Conciseness
Can you answer 50 questions in 15 minutes?
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