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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Repeating keywords and key phrases
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Conciseness - Clarity - Etiquette - Correctness
Repetition
Sentence Variety
2. What is the best advice for Drafting?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Instructions
Conciseness
Cliches
3. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Sentence Type
Figures of Speech
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Cliches
4. Are these stages recursive or linear?
Purpose - Format - Composition
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Recursive
5. To set you apart from the others; show that you have customized your resume for that company/job opening
Emphasis
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Goal of a letter of application
Things to think through when planning a website
6. Why Avoid Perfectionism in Drafting?
Selecting the proper medium
Preparation - Research - Organization - Writing - Revision
Sentence Length
Helps include all important information; Makes you more willing to revise
7. Using short and long sentences strategically
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Sentence Length
Attractive and Readable Format
Conciseness - Clarity - Etiquette - Correctness
8. Formality Considerations
One-third
Main parts of internal proposals
Write Correctly so others will not think you are stupid or lack credibility
Casual - Informal - or Formal
9. General considerations with Email Messages
Casual - Informal - or Formal
Denotaion
Conciseness - Clarity - Etiquette - Correctness
Main parts of a set of instructions
10. What are three levels of Revision?
Revision of content - Organization - Formatting
Cut out nonessentials - Minimize references to Previous Communications
Repetition
Three P's for success in writing a memo
11. What is the general Purpose of a Letter?
Guidelines for successful group writing
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Revision of content - Organization - Formatting
Wordiness
12. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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13. Goal and audience
Telegraphic Style
Things to think through when planning a website
What do you want to say - Say It - Say it Better
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
14. Correctness
Internal Letters. Sometimes classified as Reports
Write Correctly so others will not think you are stupid or lack credibility
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Strategy and Humanness
15. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Key draft questions
Emphasis
Main parts of a set of instructions
16. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Put it Last - using the opening to prepare the audience
Idioms
Three P's for success in writing a memo
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
17. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Organizational - Professional - Personal
Wordiness
Ethics in Business Writing
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
18. How do you Plan the message?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Biased Language
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
19. Sentences can vary in sentence length - word order - loose and periodic sentences
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Intensifiers
Denotaion
Sentence Variety
20. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Information needed for short report
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Garbled Sentences
Telegraphic Style
21. What are Cons of Email?
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22. What techniques can be used for gathering information?
Outlining
Euphemismss
Climatic Order
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
23. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Conciseness
Characteristics of job-related writing
One-third
24. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Mechanical Devices
Biased Language
Cautiously i.e. BTW: by the way
25. Clairty
Selecting the proper medium
Instructions
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
One-third
26. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Abstract words
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Sentence Type
Examples of medium s of business communication
27. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Long Dashes
Selecting the proper medium
Short report
Strategy and Humanness
28. Steps to Successful Writing
Preparation - Research - Organization - Writing - Revision
Short report
Revision - Editing - Proofreading
Denotaion
29. To emphasize the performer of an action: make the performer the subject of the verb
Attractive and Readable Format
Active Voice
Sentence Type
Cautiously i.e. BTW: by the way
30. What are three levels of Editing?
Most Important Information First - and then Descending Order
Recipient's Name and Introduce Yourself
Revision - Editing - Proofreading
Climatic Order
31. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Active Voice
Concrete Words
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
32. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Attractive and Readable Format
'You Viewpoint'
Tone
Helps include all important information; Makes you more willing to revise
33. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Abstract words
Information the reader will want - put it first.
Garbled Sentences
Ethics in Business Writing
34. What should you know about a Letter?
Tone
Purpose - Format - Composition
Revision - Editing - Proofreading
similar
35. Using words like 'most - much - very' with caution - wthout overdoing it.
Purpose - Format - Composition
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Intensifiers
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
36. How is formatting important?
Put it Last - using the opening to prepare the audience
It is integral in how your audience will receive and accept the information.
Things to think through when planning a website
Preparation - Research - Organization - Writing - Revision
37. Listing the ideas or facts within a sentence in sequence from least to most important
Climatic Order
Garbled Sentences
Goal of a letter of application
Main parts of a set of instructions
38. When should email NOT be used?
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Conciseness
Write Correctly so others will not think you are stupid or lack credibility
39. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Key draft questions
Main parts of internal proposals
Rules for writing instructions
Information needed for short report
40. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Goal of a letter of application
Emphasis
Figures of Speech
It is integral in how your audience will receive and accept the information.
41. What types of research is done in gathering information?
Recursive
Euphemismss
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Guidelines for effective business e-mail messages
42. What is current emphasis on for a Letter?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Main parts of a set of instructions
'You Viewpoint'
Strategy and Humanness
43. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Sentence Variety
Guidelines for effective business e-mail messages
Examples of medium s of business communication
44. What is Direct Order?
Sentence Length
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Put it Last - using the opening to prepare the audience
Information the reader will want - put it first.
45. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Rules for writing instructions
Subordination
Biased Language
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
46. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Business Writing Style
similar
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Denotaion
47. Conciseness
Mechanical Devices
Tone
Idioms
Cut out nonessentials - Minimize references to Previous Communications
48. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Characteristics of job-related writing
Strategy and Humanness
Climatic Order
Denotaion
49. How much time should a student spend in each writing stage?
Revision - Editing - Proofreading
Information needed for short report
Direct Statements
One-third
50. Etiquette
Mechanical Devices
Subordination
Idioms
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING