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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Tone
Strategy and Humanness
Abstract words
2. Are these stages recursive or linear?
Telegraphic Style
Recursive
Cut out nonessentials - Minimize references to Previous Communications
Intensifiers
3. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Rules for writing instructions
Purpose - Format - Composition
Tone
Business Writing Style
4. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Instructions
Sentence Type
Connotation
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
5. Steps to Successful Writing
Things to think through when planning a website
Outlining
Preparation - Research - Organization - Writing - Revision
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
6. What is format of most Memos?
Organizational - Professional - Personal
Short report
Date - To - From - Subject Headings
Strategy and Humanness
7. How do you present information in long messages?
Three P's for success in writing a memo
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Connotation
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
8. What is Direct Order?
Information the reader will want - put it first.
Three P's for success in writing a memo
Internal Letters. Sometimes classified as Reports
Mechanical Devices
9. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Characteristics of job-related writing
Main parts of internal proposals
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Three P's for success in writing a memo
10. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Connotation
Repetition
Business Writing Style
Biased Language
11. General considerations with Email Messages
Connotation
Conciseness - Clarity - Etiquette - Correctness
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Selecting the proper medium
12. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Examples of medium s of business communication
Preparation - Research - Organization - Writing - Revision
Write Correctly so others will not think you are stupid or lack credibility
13. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Coherent writing
Cliches
Buzz Words
Characteristics do employers like to see in a resume
14. What techniques can be used for gathering information?
What do you want to say - Say It - Say it Better
Purpose - Format - Composition
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
15. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Procedures
Characteristics do employers like to see in a resume
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Three P's for success in writing a memo
16. Why Avoid Perfectionism in Drafting?
Helps include all important information; Makes you more willing to revise
Idioms
Garbled Sentences
Abstract words
17. How do you present information in message?
Intensifiers
Purpose - Format - Composition
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Most Important Information First - and then Descending Order
18. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Subordination
Denotaion
'You Viewpoint'
Revision of content - Organization - Formatting
19. What is Indirect Order?
Cautiously i.e. BTW: by the way
Preparation - Research - Organization - Writing - Revision
Put it Last - using the opening to prepare the audience
Helps include all important information; Makes you more willing to revise
20. Purpose - findings - conclusion - and recommendations
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Information needed for short report
Four keys to effective writing
21. Purpose - problem - plan/solution - conclusion
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Main parts of internal proposals
Euphemismss
Key draft questions
22. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Main parts of instructions
Emphasis
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
23. Using short and long sentences strategically
Information the reader will want - put it first.
Position
Sentence Length
Information needed for short report
24. Correctness
Casual - Informal - or Formal
Procedures
Information needed for short report
Write Correctly so others will not think you are stupid or lack credibility
25. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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26. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Active Voice
Affectation
Figures of Speech
Climatic Order
27. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Put it Last - using the opening to prepare the audience
Biased Language
One-third
Your audience is the best guide for What and How
28. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Climatic Order
Position
Cliches
Key draft questions
29. Formal
Internal Letters. Sometimes classified as Reports
Sentence Length
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Cliches
30. What should you know about a Letter?
Internal Letters. Sometimes classified as Reports
Conciseness - Clarity - Etiquette - Correctness
Purpose - Format - Composition
Selecting the proper medium
31. To emphasize the performer of an action: make the performer the subject of the verb
Active Voice
similar
Instructions
Your Name - Closing Statement such as Thanks - Regards in more formal messages
32. To set you apart from the others; show that you have customized your resume for that company/job opening
Write Correctly so others will not think you are stupid or lack credibility
Goal of a letter of application
Concrete Words
Instructions
33. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Organizational - Professional - Personal
'You Viewpoint'
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Euphemismss
34. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Concrete Words
Biased Language
Main parts of a set of instructions
Ethics in Business Writing
35. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Subordination
Organizational - Professional - Personal
Affectation
Rules for writing instructions
36. E.g. 'most important'
Affectation
Concrete Words
Revision of content - Organization - Formatting
Direct Statements
37. Using words like 'most - much - very' with caution - wthout overdoing it.
Four keys to effective writing
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Intensifiers
Concrete Words
38. Goal and audience
Wordiness
Things to think through when planning a website
Cautiously i.e. BTW: by the way
Garbled Sentences
39. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Biased Language
Revision of content - Organization - Formatting
Selecting the proper medium
40. What is critical to a message's success?
Attractive and Readable Format
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Goal of a letter of application
41. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Emphasis
Characteristics of job-related writing
Guidelines for effective business e-mail messages
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
42. Stages can also be summarized as...
Internal Letters. Sometimes classified as Reports
What do you want to say - Say It - Say it Better
Ethics in Business Writing
Conciseness
43. What are Individual Contexts
Information needed for short report
Organizational - Professional - Personal
Coherent writing
Strategy and Humanness
44. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Garbled Sentences
Denotaion
Tone
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
45. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Telegraphic Style
Coherent writing
It is integral in how your audience will receive and accept the information.
Outlining
46. What is current emphasis on for a Letter?
Three P's for success in writing a memo
Strategy and Humanness
Main parts of internal proposals
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
47. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Date - To - From - Subject Headings
Recipient's Name and Introduce Yourself
similar
Idioms
48. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Information needed for short report
Cliches
Garbled Sentences
49. What is the general Purpose of a Letter?
Guidelines for effective business e-mail messages
similar
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Sentence Variety
50. When should email NOT be used?
Sentence Length
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Euphemismss
Denotaion
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