SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Write Correctly so others will not think you are stupid or lack credibility
Short report
Strategy and Humanness
Buzz Words
2. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Most Important Information First - and then Descending Order
Selecting the proper medium
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Cliches
3. When to use Instant Messaging?
Main parts of internal proposals
Purpose - Format - Composition
One-third
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
4. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
5. To set you apart from the others; show that you have customized your resume for that company/job opening
Characteristics do employers like to see in a resume
Things to think through when planning a website
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Goal of a letter of application
6. Formality Considerations
Main parts of instructions
Casual - Informal - or Formal
Revision of content - Organization - Formatting
Recipient's Name and Introduce Yourself
7. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Main parts of instructions
Sentence Type
Sentence Variety
Subordination
8. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Main parts of instructions
Strategy and Humanness
Characteristics of job-related writing
Euphemismss
9. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Guidelines for successful group writing
Ethics in Business Writing
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Cut out nonessentials - Minimize references to Previous Communications
10. What are three levels of Editing?
Sentence Type
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Revision - Editing - Proofreading
11. Casual
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Affectation
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Strategy and Humanness
12. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Emphasis
Conciseness
Characteristics of job-related writing
Long Dashes
13. Why Avoid Perfectionism in Drafting?
Recursive
Denotaion
Helps include all important information; Makes you more willing to revise
Attractive and Readable Format
14. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Garbled Sentences
Concrete Words
It is integral in how your audience will receive and accept the information.
Examples of medium s of business communication
15. What are three levels of Revision?
Revision of content - Organization - Formatting
Main parts of instructions
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Procedures
16. Stages can also be summarized as...
Abstract words
Information the reader will want - put it first.
Intensifiers
What do you want to say - Say It - Say it Better
17. Using words like 'most - much - very' with caution - wthout overdoing it.
Long Dashes
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Emphasis
Intensifiers
18. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Outlining
Four keys to effective writing
Intensifiers
19. What are Pros of Email?
Guidelines for effective business e-mail messages
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Telegraphic Style
Conciseness
20. Use Initialisms
Cliches
Intensifiers
Cautiously i.e. BTW: by the way
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
21. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Connotation
Most Important Information First - and then Descending Order
Sentence Type
Coherent writing
22. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Main parts of a set of instructions
Cliches
Intensifiers
Revision - Editing - Proofreading
23. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Four keys to effective writing
Telegraphic Style
Characteristics do employers like to see in a resume
Conciseness - Clarity - Etiquette - Correctness
24. Listing the ideas or facts within a sentence in sequence from least to most important
Characteristics of job-related writing
Climatic Order
Outlining
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
25. Tell and show how to do something
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Active Voice
Instructions
Connotation
26. What is format of most Memos?
Outlining
Date - To - From - Subject Headings
Climatic Order
Active Voice
27. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Information the reader will want - put it first.
It is integral in how your audience will receive and accept the information.
Examples of medium s of business communication
28. What are the activities in the planning stage?
Casual - Informal - or Formal
Cautiously i.e. BTW: by the way
Revision of content - Organization - Formatting
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
29. Conciseness
Tone
Cut out nonessentials - Minimize references to Previous Communications
Characteristics of job-related writing
Short report
30. Are these stages recursive or linear?
Cautiously i.e. BTW: by the way
Selecting the proper medium
Recursive
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
31. What is current emphasis on for a Letter?
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Selecting the proper medium
Ethics in Business Writing
Strategy and Humanness
32. Purpose - findings - conclusion - and recommendations
Write Correctly so others will not think you are stupid or lack credibility
Information needed for short report
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
33. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Biased Language
Procedures
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Helps include all important information; Makes you more willing to revise
34. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Rules for writing instructions
Guidelines for successful group writing
Denotaion
Recursive
35. Clairty
Recursive
Direct Statements
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
36. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Recipient's Name and Introduce Yourself
Telegraphic Style
Main parts of a set of instructions
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
37. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Tone
Active Voice
Instructions
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
38. The ____________ of a word are its literal meanings - as defined in a dictionary.
Denotaion
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Direct Statements
Tone
39. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Tone
Main parts of a set of instructions
Connotation
40. Formal
similar
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Garbled Sentences
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
41. Informal
Ethics in Business Writing
Get Feedback From Others!
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
42. Repeating keywords and key phrases
Guidelines for effective business e-mail messages
Repetition
Cut out nonessentials - Minimize references to Previous Communications
Goal of a letter of application
43. What are Individual Contexts
Emphasis
Recursive
Active Voice
Organizational - Professional - Personal
44. Techniques for writing memos and emails are...
Rules for writing instructions
Concrete Words
similar
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
45. What types of research is done in gathering information?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Strategy and Humanness
Wordiness
46. Use to call attention to a particular word or statement --
Cliches
Long Dashes
Rules for writing instructions
Abstract words
47. How do you present information in long messages?
Most Important Information First - and then Descending Order
Biased Language
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Connotation
48. What is important in the Revising stage?
Get Feedback From Others!
Garbled Sentences
Denotaion
Outlining
49. What is Direct Order?
similar
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Emphasis
Information the reader will want - put it first.
50. Goal and audience
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Figures of Speech
Things to think through when planning a website
Sentence Variety