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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. E.g. 'most important'
Direct Statements
Examples of medium s of business communication
What do you want to say - Say It - Say it Better
Conciseness - Clarity - Etiquette - Correctness
2. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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3. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Revision - Editing - Proofreading
Buzz Words
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
4. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Main parts of instructions
Sentence Variety
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Your audience is the best guide for What and How
5. What are Pros of Email?
Connotation
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Most Important Information First - and then Descending Order
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
6. What are three levels of Editing?
Revision - Editing - Proofreading
Position
Organizational - Professional - Personal
Casual - Informal - or Formal
7. What is format of most Memos?
Conciseness - Clarity - Etiquette - Correctness
Date - To - From - Subject Headings
Mechanical Devices
Goal of a letter of application
8. Repeating keywords and key phrases
Repetition
Abstract words
Direct Statements
Procedures
9. To set you apart from the others; show that you have customized your resume for that company/job opening
Cliches
Revision - Editing - Proofreading
Goal of a letter of application
Write Correctly so others will not think you are stupid or lack credibility
10. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Affectation
Outlining
Emphasis
Goal of a letter of application
11. Conciseness
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Three P's for success in writing a memo
Cut out nonessentials - Minimize references to Previous Communications
Rules for writing instructions
12. How to end an email
Conciseness
Short report
Characteristics do employers like to see in a resume
Your Name - Closing Statement such as Thanks - Regards in more formal messages
13. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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14. Clairty
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Connotation
Procedures
Cut out nonessentials - Minimize references to Previous Communications
15. Iitalics - bold type - underlining etc.
Things to think through when planning a website
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Mechanical Devices
16. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
'You Viewpoint'
Your audience is the best guide for What and How
Sentence Type
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
17. What is Direct Order?
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Information the reader will want - put it first.
18. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Buzz Words
Guidelines for successful group writing
Euphemismss
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
19. Purpose - findings - conclusion - and recommendations
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Your audience is the best guide for What and How
Information needed for short report
Main parts of a set of instructions
20. Informal
Idioms
Three P's for success in writing a memo
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Short report
21. Sentences can vary in sentence length - word order - loose and periodic sentences
Sentence Variety
Things to think through when planning a website
Revision of content - Organization - Formatting
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
22. Use to call attention to a particular word or statement --
Repetition
Date - To - From - Subject Headings
Long Dashes
Cliches
23. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Rules for writing instructions
Cut out nonessentials - Minimize references to Previous Communications
Things to think through when planning a website
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
24. Are these stages recursive or linear?
Information needed for short report
One-third
Recursive
Put it Last - using the opening to prepare the audience
25. Using words like 'most - much - very' with caution - wthout overdoing it.
Organizational - Professional - Personal
Purpose - Format - Composition
Guidelines for effective business e-mail messages
Intensifiers
26. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Guidelines for effective business e-mail messages
Date - To - From - Subject Headings
Main parts of internal proposals
Revision - Editing - Proofreading
27. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Things to think through when planning a website
Attractive and Readable Format
Information the reader will want - put it first.
Idioms
28. When to use Instant Messaging?
similar
Sentence Variety
Abstract words
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
29. Concern policies and regulations found in employee handbooks and other internal corporate communications
Instructions
Your audience is the best guide for What and How
Procedures
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
30. What are the activities in the planning stage?
Cliches
Guidelines for effective business e-mail messages
Helps include all important information; Makes you more willing to revise
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
31. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Conciseness
Climatic Order
Revision of content - Organization - Formatting
Put it Last - using the opening to prepare the audience
32. What techniques can be used for gathering information?
Tone
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Selecting the proper medium
Cautiously i.e. BTW: by the way
33. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Active Voice
Preparation - Research - Organization - Writing - Revision
Information needed for short report
Characteristics do employers like to see in a resume
34. Tell and show how to do something
Denotaion
Instructions
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Purpose - Format - Composition
35. Listing the ideas or facts within a sentence in sequence from least to most important
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Climatic Order
Strategy and Humanness
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
36. How do you begin the message?
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37. Goal and audience
Conciseness - Clarity - Etiquette - Correctness
Tone
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Things to think through when planning a website
38. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Outlining
Goal of a letter of application
Coherent writing
Denotaion
39. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Characteristics do employers like to see in a resume
It is integral in how your audience will receive and accept the information.
Short report
Organizational - Professional - Personal
40. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Figures of Speech
Buzz Words
Abstract words
41. What is critical to a message's success?
Main parts of internal proposals
Business Writing Style
Attractive and Readable Format
Sentence Length
42. What is important in the Revising stage?
Direct Statements
Get Feedback From Others!
Denotaion
Revision of content - Organization - Formatting
43. Etiquette
Conciseness - Clarity - Etiquette - Correctness
Ethics in Business Writing
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Main parts of internal proposals
44. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
What do you want to say - Say It - Say it Better
Guidelines for successful group writing
Outlining
Affectation
45. What is Indirect Order?
Outlining
Put it Last - using the opening to prepare the audience
Tone
Get Feedback From Others!
46. Steps to Successful Writing
Preparation - Research - Organization - Writing - Revision
Attractive and Readable Format
Recipient's Name and Introduce Yourself
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
47. What is a Memorandum?
Put it Last - using the opening to prepare the audience
Three P's for success in writing a memo
Idioms
Internal Letters. Sometimes classified as Reports
48. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
similar
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Ethics in Business Writing
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
49. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Date - To - From - Subject Headings
Purpose - Format - Composition
Sentence Length
Figures of Speech
50. What are Individual Contexts
Conciseness
Organizational - Professional - Personal
Information the reader will want - put it first.
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
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