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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Organizational - Professional - Personal
Examples of medium s of business communication
Guidelines for effective business e-mail messages
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
2. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
What do you want to say - Say It - Say it Better
Selecting the proper medium
Tone
Preparation - Research - Organization - Writing - Revision
3. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Connotation
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Guidelines for successful group writing
Revision of content - Organization - Formatting
4. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Purpose - Format - Composition
Guidelines for effective business e-mail messages
Coherent writing
Concrete Words
5. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Guidelines for successful group writing
Biased Language
Main parts of a set of instructions
Telegraphic Style
6. How do you Plan the message?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Get Feedback From Others!
Biased Language
7. Purpose - problem - plan/solution - conclusion
Main parts of internal proposals
Things to think through when planning a website
Mechanical Devices
Abstract words
8. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Ethics in Business Writing
Cliches
Tone
What do you want to say - Say It - Say it Better
9. E.g. 'most important'
Internal Letters. Sometimes classified as Reports
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Garbled Sentences
Direct Statements
10. Iitalics - bold type - underlining etc.
Guidelines for successful group writing
Euphemismss
Buzz Words
Mechanical Devices
11. What are three levels of Editing?
Direct Statements
Figures of Speech
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Revision - Editing - Proofreading
12. Correctness
Guidelines for effective business e-mail messages
Write Correctly so others will not think you are stupid or lack credibility
Date - To - From - Subject Headings
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
13. Goal and audience
Characteristics of job-related writing
Purpose - Format - Composition
Things to think through when planning a website
Instructions
14. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Examples of medium s of business communication
similar
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Affectation
15. What is important in the Revising stage?
Cautiously i.e. BTW: by the way
Write Correctly so others will not think you are stupid or lack credibility
Position
Get Feedback From Others!
16. What are Cons of Email?
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17. To set you apart from the others; show that you have customized your resume for that company/job opening
Goal of a letter of application
Euphemismss
Purpose - Format - Composition
Your Name - Closing Statement such as Thanks - Regards in more formal messages
18. Repeating keywords and key phrases
Procedures
Wordiness
Casual - Informal - or Formal
Repetition
19. Listing the ideas or facts within a sentence in sequence from least to most important
Figures of Speech
Preparation - Research - Organization - Writing - Revision
Climatic Order
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
20. Informal
Repetition
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
21. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Main parts of instructions
Abstract words
Figures of Speech
Organizational - Professional - Personal
22. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Main parts of instructions
Short report
Procedures
Strategy and Humanness
23. What is the best advice for Drafting?
Main parts of internal proposals
Mechanical Devices
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Preparation - Research - Organization - Writing - Revision
24. What types of research is done in gathering information?
Direct Statements
Attractive and Readable Format
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
25. What is critical to a message's success?
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Revision - Editing - Proofreading
Recursive
Attractive and Readable Format
26. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Telegraphic Style
Position
Abstract words
Things to think through when planning a website
27. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Examples of medium s of business communication
Recipient's Name and Introduce Yourself
Organizational - Professional - Personal
Garbled Sentences
28. What are Individual Contexts
Outlining
Organizational - Professional - Personal
Biased Language
Key draft questions
29. Purpose - findings - conclusion - and recommendations
Long Dashes
Examples of medium s of business communication
Intensifiers
Information needed for short report
30. What techniques can be used for gathering information?
Emphasis
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Denotaion
It is integral in how your audience will receive and accept the information.
31. What are the activities in the planning stage?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Intensifiers
Recipient's Name and Introduce Yourself
Subordination
32. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Instructions
Direct Statements
Characteristics of job-related writing
Position
33. Why Avoid Perfectionism in Drafting?
Revision of content - Organization - Formatting
Internal Letters. Sometimes classified as Reports
It is integral in how your audience will receive and accept the information.
Helps include all important information; Makes you more willing to revise
34. How to end an email
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Date - To - From - Subject Headings
similar
Direct Statements
35. How do you begin the message?
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36. How do you present information in message?
Cut out nonessentials - Minimize references to Previous Communications
Business Writing Style
Most Important Information First - and then Descending Order
Outlining
37. What is a Memorandum?
Internal Letters. Sometimes classified as Reports
Recipient's Name and Introduce Yourself
Concrete Words
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
38. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Idioms
One-third
Characteristics of job-related writing
Affectation
39. Concern policies and regulations found in employee handbooks and other internal corporate communications
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Buzz Words
Procedures
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
40. Etiquette
Affectation
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Date - To - From - Subject Headings
41. Use Initialisms
Cautiously i.e. BTW: by the way
Sentence Variety
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Four keys to effective writing
42. What is Direct Order?
Guidelines for successful group writing
Information the reader will want - put it first.
Instructions
Biased Language
43. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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44. What is Indirect Order?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Goal of a letter of application
Put it Last - using the opening to prepare the audience
Long Dashes
45. What is current emphasis on for a Letter?
Characteristics of job-related writing
Buzz Words
Sentence Variety
Strategy and Humanness
46. Formal
Denotaion
Main parts of instructions
Position
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
47. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Internal Letters. Sometimes classified as Reports
Wordiness
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Your audience is the best guide for What and How
48. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Tone
similar
Write Correctly so others will not think you are stupid or lack credibility
Cliches
49. Sentences can vary in sentence length - word order - loose and periodic sentences
Sentence Length
Idioms
Instructions
Sentence Variety
50. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Things to think through when planning a website
Emphasis
Characteristics of job-related writing
Active Voice