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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Figures of Speech
Idioms
Garbled Sentences
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
2. E.g. 'most important'
Euphemismss
Helps include all important information; Makes you more willing to revise
Direct Statements
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
3. What are Individual Contexts
Examples of medium s of business communication
Information needed for short report
Business Writing Style
Organizational - Professional - Personal
4. What is important in the Revising stage?
Get Feedback From Others!
Recursive
Idioms
Guidelines for effective business e-mail messages
5. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Direct Statements
Characteristics of job-related writing
Coherent writing
Biased Language
6. How do you present information in long messages?
Ethics in Business Writing
Repetition
Organizational - Professional - Personal
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
7. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Date - To - From - Subject Headings
Things to think through when planning a website
Ethics in Business Writing
Cliches
8. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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9. What is format of most Memos?
Position
Guidelines for effective business e-mail messages
Your audience is the best guide for What and How
Date - To - From - Subject Headings
10. How much time should a student spend in each writing stage?
One-third
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Active Voice
Preparation - Research - Organization - Writing - Revision
11. Tell and show how to do something
Main parts of a set of instructions
Recipient's Name and Introduce Yourself
Instructions
Telegraphic Style
12. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Guidelines for effective business e-mail messages
Main parts of instructions
Direct Statements
Things to think through when planning a website
13. What should you know about a Letter?
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Main parts of internal proposals
Purpose - Format - Composition
Rules for writing instructions
14. Use to call attention to a particular word or statement --
Long Dashes
Guidelines for successful group writing
Abstract words
Main parts of a set of instructions
15. What is the best advice for Drafting?
Your audience is the best guide for What and How
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Sentence Type
16. Use Initialisms
Cautiously i.e. BTW: by the way
Preparation - Research - Organization - Writing - Revision
Internal Letters. Sometimes classified as Reports
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
17. Repeating keywords and key phrases
Sentence Variety
Repetition
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Selecting the proper medium
18. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Conciseness - Clarity - Etiquette - Correctness
Write Correctly so others will not think you are stupid or lack credibility
Examples of medium s of business communication
Wordiness
19. When to use Instant Messaging?
Cliches
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Strategy and Humanness
Wordiness
20. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Procedures
Tone
Emphasis
Abstract words
21. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Strategy and Humanness
Euphemismss
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
22. Listing the ideas or facts within a sentence in sequence from least to most important
Key draft questions
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Telegraphic Style
Climatic Order
23. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Short report
Garbled Sentences
Recipient's Name and Introduce Yourself
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
24. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Put it Last - using the opening to prepare the audience
Affectation
Wordiness
Guidelines for effective business e-mail messages
25. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Subordination
Key draft questions
Sentence Length
Repetition
26. Casual
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Information the reader will want - put it first.
Revision of content - Organization - Formatting
Organizational - Professional - Personal
27. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Emphasis
Procedures
Idioms
Short report
28. Using words like 'most - much - very' with caution - wthout overdoing it.
Intensifiers
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Things to think through when planning a website
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
29. Informal
Four keys to effective writing
Affectation
Connotation
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
30. Conciseness
Recipient's Name and Introduce Yourself
Cut out nonessentials - Minimize references to Previous Communications
Garbled Sentences
Put it Last - using the opening to prepare the audience
31. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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32. When should email NOT be used?
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Characteristics of job-related writing
Internal Letters. Sometimes classified as Reports
It is integral in how your audience will receive and accept the information.
33. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Examples of medium s of business communication
Revision - Editing - Proofreading
Connotation
Your audience is the best guide for What and How
34. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Put it Last - using the opening to prepare the audience
Wordiness
Coherent writing
Business Writing Style
35. Purpose - findings - conclusion - and recommendations
Procedures
Three P's for success in writing a memo
similar
Information needed for short report
36. Why Avoid Perfectionism in Drafting?
Revision - Editing - Proofreading
Characteristics of job-related writing
Helps include all important information; Makes you more willing to revise
Rules for writing instructions
37. What are three levels of Editing?
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Preparation - Research - Organization - Writing - Revision
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Revision - Editing - Proofreading
38. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Affectation
Examples of medium s of business communication
Guidelines for successful group writing
Business Writing Style
39. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Information the reader will want - put it first.
Mechanical Devices
Cliches
Ethics in Business Writing
40. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Wordiness
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Concrete Words
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
41. Correctness
Tone
Write Correctly so others will not think you are stupid or lack credibility
Strategy and Humanness
Ethics in Business Writing
42. How do you Plan the message?
Revision of content - Organization - Formatting
Business Writing Style
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Strategy and Humanness
43. Purpose - problem - plan/solution - conclusion
Main parts of internal proposals
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Information needed for short report
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
44. How is formatting important?
Euphemismss
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Your audience is the best guide for What and How
It is integral in how your audience will receive and accept the information.
45. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Conciseness
Euphemismss
Revision of content - Organization - Formatting
Rules for writing instructions
46. How to end an email
Emphasis
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Short report
Connotation
47. Clairty
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Main parts of instructions
Conciseness - Clarity - Etiquette - Correctness
Emphasis
48. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Conciseness
Guidelines for successful group writing
Internal Letters. Sometimes classified as Reports
Revision of content - Organization - Formatting
49. Honesty - attractive - carefully organized - concise accurate - current information - relevance
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Subordination
Characteristics do employers like to see in a resume
Wordiness
50. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Guidelines for effective business e-mail messages
Four keys to effective writing
Key draft questions
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs