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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Four keys to effective writing
Selecting the proper medium
Direct Statements
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
2. How do you present information in long messages?
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Sentence Type
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
3. What is the general Purpose of a Letter?
Recipient's Name and Introduce Yourself
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Denotaion
Preparation - Research - Organization - Writing - Revision
4. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Direct Statements
Biased Language
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
5. What are Individual Contexts
Organizational - Professional - Personal
Denotaion
Wordiness
Sentence Length
6. Correctness
'You Viewpoint'
Sentence Type
Write Correctly so others will not think you are stupid or lack credibility
Sentence Variety
7. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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8. Why Avoid Perfectionism in Drafting?
Affectation
Helps include all important information; Makes you more willing to revise
Characteristics of job-related writing
Characteristics of job-related writing
9. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Garbled Sentences
Things to think through when planning a website
Internal Letters. Sometimes classified as Reports
Guidelines for successful group writing
10. General considerations with Email Messages
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Conciseness - Clarity - Etiquette - Correctness
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Affectation
11. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Guidelines for effective business e-mail messages
Characteristics of job-related writing
Mechanical Devices
Goal of a letter of application
12. Etiquette
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Emphasis
Active Voice
Conciseness
13. What techniques can be used for gathering information?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Get Feedback From Others!
Figures of Speech
Cut out nonessentials - Minimize references to Previous Communications
14. How do you know what to include in your message?
similar
Preparation - Research - Organization - Writing - Revision
Your audience is the best guide for What and How
Intensifiers
15. Formality Considerations
Strategy and Humanness
Garbled Sentences
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Casual - Informal - or Formal
16. What are three levels of Revision?
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Instructions
Revision of content - Organization - Formatting
Conciseness - Clarity - Etiquette - Correctness
17. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Sentence Variety
Characteristics of job-related writing
Characteristics do employers like to see in a resume
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
18. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Examples of medium s of business communication
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Connotation
19. What are Pros of Email?
Goal of a letter of application
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Attractive and Readable Format
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
20. Goal and audience
Most Important Information First - and then Descending Order
Garbled Sentences
Position
Things to think through when planning a website
21. The ____________ of a word are its literal meanings - as defined in a dictionary.
Denotaion
Buzz Words
Business Writing Style
Conciseness
22. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Examples of medium s of business communication
Cliches
Get Feedback From Others!
23. Tell and show how to do something
'You Viewpoint'
Concrete Words
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Instructions
24. What should you know about a Letter?
Wordiness
Get Feedback From Others!
Purpose - Format - Composition
Main parts of a set of instructions
25. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Cliches
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Figures of Speech
Subordination
26. What is Direct Order?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Information the reader will want - put it first.
Denotaion
Cut out nonessentials - Minimize references to Previous Communications
27. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Ethics in Business Writing
Cut out nonessentials - Minimize references to Previous Communications
Euphemismss
Guidelines for successful group writing
28. Using words like 'most - much - very' with caution - wthout overdoing it.
Intensifiers
Information needed for short report
Guidelines for successful group writing
Direct Statements
29. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Ethics in Business Writing
Selecting the proper medium
Guidelines for effective business e-mail messages
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
30. Informal
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Connotation
Your Name - Closing Statement such as Thanks - Regards in more formal messages
31. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Your audience is the best guide for What and How
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Denotaion
Short report
32. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Recursive
Euphemismss
Characteristics do employers like to see in a resume
Position
33. Listing the ideas or facts within a sentence in sequence from least to most important
Mechanical Devices
Climatic Order
Subordination
Procedures
34. Use to call attention to a particular word or statement --
One-third
Figures of Speech
Long Dashes
Recipient's Name and Introduce Yourself
35. What are Cons of Email?
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36. Stages can also be summarized as...
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Cautiously i.e. BTW: by the way
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
What do you want to say - Say It - Say it Better
37. What are the activities in the planning stage?
Guidelines for successful group writing
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Biased Language
38. Are these stages recursive or linear?
Connotation
One-third
Recursive
Characteristics do employers like to see in a resume
39. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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40. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Three P's for success in writing a memo
Selecting the proper medium
similar
Direct Statements
41. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Characteristics of job-related writing
Goal of a letter of application
Garbled Sentences
Procedures
42. What is format of most Memos?
Information the reader will want - put it first.
Date - To - From - Subject Headings
Cut out nonessentials - Minimize references to Previous Communications
Rules for writing instructions
43. Using short and long sentences strategically
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Recursive
Sentence Length
44. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Conciseness
Abstract words
One-third
Your Name - Closing Statement such as Thanks - Regards in more formal messages
45. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Organizational - Professional - Personal
Characteristics of job-related writing
Your audience is the best guide for What and How
Sentence Type
46. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Things to think through when planning a website
Helps include all important information; Makes you more willing to revise
Information needed for short report
Sentence Type
47. What types of research is done in gathering information?
Instructions
Sentence Variety
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Garbled Sentences
48. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Most Important Information First - and then Descending Order
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Idioms
49. Clairty
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Information the reader will want - put it first.
Date - To - From - Subject Headings
50. Techniques for writing memos and emails are...
Information the reader will want - put it first.
Ethics in Business Writing
similar
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews