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The Business Writing Process

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When to use Instant Messaging?






2. Using words like 'most - much - very' with caution - wthout overdoing it.






3. What is critical to a message's success?






4. Informal






5. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy






6. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.






7. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses






8. Repeating keywords and key phrases






9. Using short and long sentences strategically






10. Concern policies and regulations found in employee handbooks and other internal corporate communications






11. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?






12. What are the activities in the planning stage?






13. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations






14. Iitalics - bold type - underlining etc.






15. Use to call attention to a particular word or statement --






16. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion






17. Are these stages recursive or linear?






18. What are Cons of Email?

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19. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo






20. Plan what you are going to say - polish what you wrote before you sent it - proofread everything

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21. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns






22. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites






23. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.






24. What are three levels of Editing?






25. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.






26. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem






27. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence






28. How is formatting important?






29. Honesty - attractive - carefully organized - concise accurate - current information - relevance






30. The ____________ of a word are its literal meanings - as defined in a dictionary.






31. What are Pros of Email?






32. Steps to Successful Writing






33. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.






34. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'






35. What are Individual Contexts






36. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard






37. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -






38. Formality Considerations






39. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations






40. What is format of most Memos?






41. To emphasize the performer of an action: make the performer the subject of the verb






42. Casual






43. Correctness






44. What is current emphasis on for a Letter?






45. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed






46. What is important in the Revising stage?






47. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme






48. What should you know about a Letter?






49. Techniques for writing memos and emails are...






50. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2