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The Business Writing Process

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When to use Instant Messaging?






2. Purpose - findings - conclusion - and recommendations






3. Informal






4. Clairty






5. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo






6. Use to call attention to a particular word or statement --






7. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o






8. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y

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9. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy






10. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns






11. What should you know about a Letter?






12. Purpose - problem - plan/solution - conclusion






13. Stages can also be summarized as...






14. What is format of most Memos?






15. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations






16. The ____________ of a word are its literal meanings - as defined in a dictionary.






17. Steps to Successful Writing






18. Formal






19. Are these stages recursive or linear?






20. General considerations with Email Messages






21. How do you present information in long messages?






22. How do you Plan the message?






23. Goal and audience






24. Repeating keywords and key phrases






25. E.g. 'most important'






26. Use Initialisms






27. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'






28. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations






29. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites






30. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary






31. How is formatting important?






32. Iitalics - bold type - underlining etc.






33. Etiquette






34. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.






35. When should email NOT be used?






36. Concern policies and regulations found in employee handbooks and other internal corporate communications






37. How to end an email






38. What is a Memorandum?






39. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed






40. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2






41. To set you apart from the others; show that you have customized your resume for that company/job opening






42. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?






43. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.






44. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.






45. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)






46. What types of research is done in gathering information?






47. Formality Considerations






48. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.






49. Conciseness






50. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme