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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Main parts of instructions
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Cliches
Four keys to effective writing
2. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Connotation
Intensifiers
Information the reader will want - put it first.
Revision - Editing - Proofreading
3. What techniques can be used for gathering information?
Strategy and Humanness
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Casual - Informal - or Formal
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
4. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Conciseness
Buzz Words
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Ethics in Business Writing
5. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Three P's for success in writing a memo
Coherent writing
Four keys to effective writing
Main parts of a set of instructions
6. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Cut out nonessentials - Minimize references to Previous Communications
Key draft questions
Get Feedback From Others!
Biased Language
7. Sentences can vary in sentence length - word order - loose and periodic sentences
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Intensifiers
Sentence Variety
Climatic Order
8. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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9. When to use Instant Messaging?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Organizational - Professional - Personal
Characteristics of job-related writing
10. How do you present information in message?
Mechanical Devices
Guidelines for successful group writing
Most Important Information First - and then Descending Order
Biased Language
11. Listing the ideas or facts within a sentence in sequence from least to most important
Idioms
Climatic Order
Main parts of internal proposals
Purpose - Format - Composition
12. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Long Dashes
Characteristics do employers like to see in a resume
Euphemismss
Garbled Sentences
13. What are Pros of Email?
Organizational - Professional - Personal
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Connotation
Things to think through when planning a website
14. Techniques for writing memos and emails are...
Key draft questions
Emphasis
similar
Put it Last - using the opening to prepare the audience
15. To emphasize the performer of an action: make the performer the subject of the verb
Active Voice
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Buzz Words
Recursive
16. What are three levels of Revision?
Main parts of a set of instructions
Write Correctly so others will not think you are stupid or lack credibility
Revision of content - Organization - Formatting
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
17. How do you present information in long messages?
Examples of medium s of business communication
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Position
Subordination
18. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Revision - Editing - Proofreading
Casual - Informal - or Formal
Business Writing Style
19. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Instructions
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Position
Affectation
20. How do you know what to include in your message?
Main parts of internal proposals
Your audience is the best guide for What and How
Goal of a letter of application
Climatic Order
21. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Information needed for short report
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Main parts of instructions
Information the reader will want - put it first.
22. What are Cons of Email?
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23. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Garbled Sentences
Concrete Words
Three P's for success in writing a memo
Connotation
24. Purpose - problem - plan/solution - conclusion
Main parts of internal proposals
Euphemismss
Casual - Informal - or Formal
Connotation
25. What is important in the Revising stage?
Get Feedback From Others!
Emphasis
Mechanical Devices
Date - To - From - Subject Headings
26. How do you Plan the message?
Your audience is the best guide for What and How
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Strategy and Humanness
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
27. What is Indirect Order?
Put it Last - using the opening to prepare the audience
Active Voice
Revision of content - Organization - Formatting
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
28. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Attractive and Readable Format
Outlining
Examples of medium s of business communication
Revision - Editing - Proofreading
29. What types of research is done in gathering information?
Abstract words
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Things to think through when planning a website
30. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Abstract words
Mechanical Devices
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Recipient's Name and Introduce Yourself
31. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Subordination
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
It is integral in how your audience will receive and accept the information.
Telegraphic Style
32. Using words like 'most - much - very' with caution - wthout overdoing it.
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Intensifiers
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Guidelines for effective business e-mail messages
33. Are these stages recursive or linear?
Guidelines for effective business e-mail messages
Guidelines for successful group writing
Cautiously i.e. BTW: by the way
Recursive
34. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Idioms
Denotaion
Rules for writing instructions
Sentence Length
35. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Idioms
Get Feedback From Others!
Direct Statements
Write Correctly so others will not think you are stupid or lack credibility
36. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Selecting the proper medium
Business Writing Style
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Revision - Editing - Proofreading
37. Conciseness
Wordiness
Cut out nonessentials - Minimize references to Previous Communications
Concrete Words
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
38. What is current emphasis on for a Letter?
Examples of medium s of business communication
Garbled Sentences
Get Feedback From Others!
Strategy and Humanness
39. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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40. To set you apart from the others; show that you have customized your resume for that company/job opening
Goal of a letter of application
Procedures
'You Viewpoint'
Ethics in Business Writing
41. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Short report
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Main parts of a set of instructions
Four keys to effective writing
42. What is the best advice for Drafting?
Sentence Variety
Three P's for success in writing a memo
Revision - Editing - Proofreading
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
43. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Concrete Words
Selecting the proper medium
44. Informal
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Tone
Organizational - Professional - Personal
Characteristics do employers like to see in a resume
45. Casual
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Emphasis
Intensifiers
Strategy and Humanness
46. How is formatting important?
Ethics in Business Writing
Long Dashes
Casual - Informal - or Formal
It is integral in how your audience will receive and accept the information.
47. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Purpose - Format - Composition
Examples of medium s of business communication
Short report
Affectation
48. Correctness
Cliches
Buzz Words
Conciseness
Write Correctly so others will not think you are stupid or lack credibility
49. What are three levels of Editing?
Recursive
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Revision - Editing - Proofreading
Organizational - Professional - Personal
50. What should you know about a Letter?
Revision of content - Organization - Formatting
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Purpose - Format - Composition
Recipient's Name and Introduce Yourself