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The Business Writing Process

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Techniques for writing memos and emails are...






2. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2






3. How is formatting important?






4. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -






5. Iitalics - bold type - underlining etc.






6. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y

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7. Audience's preferences - personal work style - how widely info needs to be distributed etc.






8. Listing the ideas or facts within a sentence in sequence from least to most important






9. Honesty - attractive - carefully organized - concise accurate - current information - relevance






10. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.






11. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?






12. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.






13. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed






14. What are Cons of Email?

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15. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites






16. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo






17. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)






18. Steps to Successful Writing






19. Using short and long sentences strategically






20. How do you know what to include in your message?






21. Use to call attention to a particular word or statement --






22. What are three levels of Revision?






23. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o






24. How to end an email






25. Purpose - problem - plan/solution - conclusion






26. To set you apart from the others; show that you have customized your resume for that company/job opening






27. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.






28. Repeating keywords and key phrases






29. What is important in the Revising stage?






30. How do you present information in long messages?






31. Goal and audience






32. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'






33. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.






34. E.g. 'most important'






35. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.






36. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns






37. What is current emphasis on for a Letter?






38. Stages can also be summarized as...






39. Are these stages recursive or linear?






40. Concern policies and regulations found in employee handbooks and other internal corporate communications






41. Casual






42. How do you begin the message?

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43. What are Pros of Email?






44. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard






45. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.






46. Formality Considerations






47. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence






48. Why Avoid Perfectionism in Drafting?






49. What is Direct Order?






50. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations