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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Purpose - problem - plan/solution - conclusion
Main parts of instructions
Outlining
Figures of Speech
Main parts of internal proposals
2. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Recursive
Affectation
Put it Last - using the opening to prepare the audience
Your audience is the best guide for What and How
3. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Biased Language
Things to think through when planning a website
Revision - Editing - Proofreading
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
4. What is important in the Revising stage?
Preparation - Research - Organization - Writing - Revision
Repetition
Get Feedback From Others!
similar
5. How is formatting important?
Goal of a letter of application
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Position
It is integral in how your audience will receive and accept the information.
6. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Characteristics of job-related writing
Cliches
Instructions
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
7. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Guidelines for successful group writing
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Repetition
Internal Letters. Sometimes classified as Reports
8. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Abstract words
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Four keys to effective writing
Sentence Variety
9. To emphasize the performer of an action: make the performer the subject of the verb
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Strategy and Humanness
Active Voice
Internal Letters. Sometimes classified as Reports
10. What should you know about a Letter?
Purpose - Format - Composition
Garbled Sentences
Intensifiers
Figures of Speech
11. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Outlining
Wordiness
'You Viewpoint'
Casual - Informal - or Formal
12. The ____________ of a word are its literal meanings - as defined in a dictionary.
Recipient's Name and Introduce Yourself
Denotaion
Helps include all important information; Makes you more willing to revise
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
13. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Instructions
Business Writing Style
Connotation
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
14. Purpose - findings - conclusion - and recommendations
Active Voice
Tone
Recipient's Name and Introduce Yourself
Information needed for short report
15. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Conciseness
Concrete Words
Biased Language
Attractive and Readable Format
16. Correctness
Connotation
Revision - Editing - Proofreading
Goal of a letter of application
Write Correctly so others will not think you are stupid or lack credibility
17. What is current emphasis on for a Letter?
Euphemismss
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Strategy and Humanness
Abstract words
18. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Characteristics of job-related writing
Sentence Variety
Guidelines for successful group writing
Euphemismss
19. Informal
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Attractive and Readable Format
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
20. Casual
Subordination
Active Voice
Information needed for short report
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
21. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Coherent writing
Abstract words
Repetition
22. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Revision of content - Organization - Formatting
Subordination
Concrete Words
Mechanical Devices
23. Using words like 'most - much - very' with caution - wthout overdoing it.
Intensifiers
Wordiness
Characteristics do employers like to see in a resume
similar
24. What is Direct Order?
Information the reader will want - put it first.
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
25. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Main parts of internal proposals
Emphasis
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Sentence Length
26. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Figures of Speech
Telegraphic Style
Revision of content - Organization - Formatting
Climatic Order
27. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Figures of Speech
Four keys to effective writing
Most Important Information First - and then Descending Order
Ethics in Business Writing
28. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Get Feedback From Others!
Characteristics of job-related writing
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Connotation
29. General considerations with Email Messages
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Conciseness - Clarity - Etiquette - Correctness
Cliches
Guidelines for successful group writing
30. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Cut out nonessentials - Minimize references to Previous Communications
Purpose - Format - Composition
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Outlining
31. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Attractive and Readable Format
Casual - Informal - or Formal
Euphemismss
Mechanical Devices
32. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Figures of Speech
Abstract words
Garbled Sentences
Ethics in Business Writing
33. To set you apart from the others; show that you have customized your resume for that company/job opening
Subordination
Revision of content - Organization - Formatting
Goal of a letter of application
Characteristics of job-related writing
34. Formal
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Biased Language
Write Correctly so others will not think you are stupid or lack credibility
35. How do you Plan the message?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Tone
Write Correctly so others will not think you are stupid or lack credibility
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
36. Are these stages recursive or linear?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Recursive
Outlining
Intensifiers
37. Stages can also be summarized as...
Information needed for short report
What do you want to say - Say It - Say it Better
Attractive and Readable Format
Date - To - From - Subject Headings
38. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Date - To - From - Subject Headings
Examples of medium s of business communication
Biased Language
Conciseness
39. What are three levels of Editing?
Goal of a letter of application
Instructions
Idioms
Revision - Editing - Proofreading
40. Why Avoid Perfectionism in Drafting?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Your audience is the best guide for What and How
Abstract words
Helps include all important information; Makes you more willing to revise
41. What techniques can be used for gathering information?
Casual - Informal - or Formal
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
What do you want to say - Say It - Say it Better
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
42. When to use Instant Messaging?
Internal Letters. Sometimes classified as Reports
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Main parts of a set of instructions
Short report
43. Techniques for writing memos and emails are...
Sentence Type
Figures of Speech
similar
Your audience is the best guide for What and How
44. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Short report
Direct Statements
Garbled Sentences
Conciseness
45. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Cut out nonessentials - Minimize references to Previous Communications
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Short report
Sentence Type
46. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Three P's for success in writing a memo
Characteristics of job-related writing
47. When should email NOT be used?
Four keys to effective writing
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
48. Iitalics - bold type - underlining etc.
Mechanical Devices
Main parts of internal proposals
Position
Goal of a letter of application
49. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Position
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Concrete Words
Emphasis
50. Steps to Successful Writing
Preparation - Research - Organization - Writing - Revision
Repetition
Idioms
What do you want to say - Say It - Say it Better