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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How do you present information in long messages?
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Rules for writing instructions
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
2. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Get Feedback From Others!
Internal Letters. Sometimes classified as Reports
Strategy and Humanness
Guidelines for successful group writing
3. To set you apart from the others; show that you have customized your resume for that company/job opening
Write Correctly so others will not think you are stupid or lack credibility
Goal of a letter of application
Main parts of instructions
Your audience is the best guide for What and How
4. Iitalics - bold type - underlining etc.
Sentence Length
Main parts of instructions
Mechanical Devices
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
5. What is a Memorandum?
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Internal Letters. Sometimes classified as Reports
Purpose - Format - Composition
6. Are these stages recursive or linear?
Intensifiers
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Recursive
Biased Language
7. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Cautiously i.e. BTW: by the way
Rules for writing instructions
Your Name - Closing Statement such as Thanks - Regards in more formal messages
8. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Tone
Main parts of internal proposals
Cut out nonessentials - Minimize references to Previous Communications
Outlining
9. Sentences can vary in sentence length - word order - loose and periodic sentences
Sentence Variety
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Strategy and Humanness
Buzz Words
10. What is Direct Order?
Affectation
Intensifiers
Information the reader will want - put it first.
Garbled Sentences
11. Techniques for writing memos and emails are...
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
similar
Three P's for success in writing a memo
Instructions
12. Why Avoid Perfectionism in Drafting?
Helps include all important information; Makes you more willing to revise
Information the reader will want - put it first.
similar
Cautiously i.e. BTW: by the way
13. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Biased Language
Tone
Repetition
Four keys to effective writing
14. Correctness
Three P's for success in writing a memo
Write Correctly so others will not think you are stupid or lack credibility
One-third
Examples of medium s of business communication
15. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Buzz Words
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
16. What are the activities in the planning stage?
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Wordiness
17. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Tone
Purpose - Format - Composition
Main parts of a set of instructions
Intensifiers
18. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Write Correctly so others will not think you are stupid or lack credibility
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Revision of content - Organization - Formatting
Subordination
19. Etiquette
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Examples of medium s of business communication
Key draft questions
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
20. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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21. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Main parts of a set of instructions
Characteristics do employers like to see in a resume
Euphemismss
Outlining
22. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Main parts of internal proposals
Short report
Buzz Words
Main parts of a set of instructions
23. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Intensifiers
Attractive and Readable Format
Business Writing Style
Idioms
24. Purpose - findings - conclusion - and recommendations
Put it Last - using the opening to prepare the audience
Subordination
Ethics in Business Writing
Information needed for short report
25. How do you Plan the message?
Examples of medium s of business communication
Recipient's Name and Introduce Yourself
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Characteristics of job-related writing
26. What are Pros of Email?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Procedures
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Organizational - Professional - Personal
27. What techniques can be used for gathering information?
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Recipient's Name and Introduce Yourself
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Long Dashes
28. How to end an email
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Short report
Your Name - Closing Statement such as Thanks - Regards in more formal messages
29. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Biased Language
Figures of Speech
Examples of medium s of business communication
Active Voice
30. Conciseness
Cut out nonessentials - Minimize references to Previous Communications
Wordiness
Cautiously i.e. BTW: by the way
Ethics in Business Writing
31. Using short and long sentences strategically
Wordiness
Characteristics of job-related writing
Sentence Length
Idioms
32. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Climatic Order
Biased Language
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Denotaion
33. General considerations with Email Messages
Information the reader will want - put it first.
Write Correctly so others will not think you are stupid or lack credibility
Conciseness - Clarity - Etiquette - Correctness
Get Feedback From Others!
34. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Buzz Words
Wordiness
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Characteristics of job-related writing
35. Purpose - problem - plan/solution - conclusion
Information the reader will want - put it first.
Helps include all important information; Makes you more willing to revise
Main parts of instructions
Main parts of internal proposals
36. What is current emphasis on for a Letter?
Recursive
Biased Language
Key draft questions
Strategy and Humanness
37. Formality Considerations
Three P's for success in writing a memo
Casual - Informal - or Formal
Instructions
Sentence Variety
38. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Connotation
Rules for writing instructions
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
39. How do you know what to include in your message?
Most Important Information First - and then Descending Order
Main parts of instructions
Your audience is the best guide for What and How
Direct Statements
40. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Main parts of instructions
Sentence Variety
Biased Language
Conciseness - Clarity - Etiquette - Correctness
41. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Telegraphic Style
Characteristics of job-related writing
Figures of Speech
Ethics in Business Writing
42. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Emphasis
Preparation - Research - Organization - Writing - Revision
Abstract words
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
43. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Business Writing Style
Your audience is the best guide for What and How
Main parts of a set of instructions
'You Viewpoint'
44. Formal
Preparation - Research - Organization - Writing - Revision
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Conciseness - Clarity - Etiquette - Correctness
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
45. How is formatting important?
Idioms
Things to think through when planning a website
Most Important Information First - and then Descending Order
It is integral in how your audience will receive and accept the information.
46. What is format of most Memos?
Conciseness - Clarity - Etiquette - Correctness
Main parts of instructions
Date - To - From - Subject Headings
Most Important Information First - and then Descending Order
47. Steps to Successful Writing
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Procedures
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Preparation - Research - Organization - Writing - Revision
48. What is critical to a message's success?
Denotaion
Recursive
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Attractive and Readable Format
49. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Emphasis
Telegraphic Style
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Abstract words
50. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Affectation
Emphasis
Telegraphic Style
Your Name - Closing Statement such as Thanks - Regards in more formal messages