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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How do you begin the message?
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2. Iitalics - bold type - underlining etc.
Casual - Informal - or Formal
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Mechanical Devices
Internal Letters. Sometimes classified as Reports
3. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Idioms
Instructions
Main parts of instructions
Main parts of a set of instructions
4. Clairty
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Preparation - Research - Organization - Writing - Revision
Figures of Speech
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
5. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Purpose - Format - Composition
Recipient's Name and Introduce Yourself
Biased Language
Sentence Type
6. What is the best advice for Drafting?
Four keys to effective writing
Get Feedback From Others!
Recipient's Name and Introduce Yourself
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
7. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Procedures
Cliches
Coherent writing
8. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Repetition
Main parts of a set of instructions
Characteristics of job-related writing
Characteristics do employers like to see in a resume
9. Tell and show how to do something
'You Viewpoint'
Abstract words
Instructions
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
10. What is critical to a message's success?
Direct Statements
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Attractive and Readable Format
Your Name - Closing Statement such as Thanks - Regards in more formal messages
11. Purpose - findings - conclusion - and recommendations
Direct Statements
Put it Last - using the opening to prepare the audience
One-third
Information needed for short report
12. How do you Plan the message?
Sentence Length
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
It is integral in how your audience will receive and accept the information.
Guidelines for successful group writing
13. Use Initialisms
Cut out nonessentials - Minimize references to Previous Communications
Cautiously i.e. BTW: by the way
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Characteristics of job-related writing
14. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Euphemismss
Wordiness
Idioms
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
15. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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16. Conciseness
Casual - Informal - or Formal
Cut out nonessentials - Minimize references to Previous Communications
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Figures of Speech
17. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Characteristics of job-related writing
Emphasis
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Idioms
18. What techniques can be used for gathering information?
Subordination
Direct Statements
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
19. Steps to Successful Writing
Preparation - Research - Organization - Writing - Revision
Euphemismss
Date - To - From - Subject Headings
Your Name - Closing Statement such as Thanks - Regards in more formal messages
20. Sentences can vary in sentence length - word order - loose and periodic sentences
Sentence Variety
Idioms
Guidelines for successful group writing
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
21. What is format of most Memos?
Instructions
Revision of content - Organization - Formatting
Date - To - From - Subject Headings
Denotaion
22. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Goal of a letter of application
Abstract words
Revision - Editing - Proofreading
Strategy and Humanness
23. What types of research is done in gathering information?
Figures of Speech
Intensifiers
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Goal of a letter of application
24. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Conciseness
Guidelines for successful group writing
Information needed for short report
Coherent writing
25. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Examples of medium s of business communication
Key draft questions
Characteristics of job-related writing
26. When to use Instant Messaging?
Long Dashes
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Information the reader will want - put it first.
27. How do you present information in long messages?
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Characteristics of job-related writing
Intensifiers
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
28. What is a Memorandum?
Internal Letters. Sometimes classified as Reports
Sentence Variety
'You Viewpoint'
Coherent writing
29. Stages can also be summarized as...
What do you want to say - Say It - Say it Better
Subordination
Coherent writing
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
30. How do you know what to include in your message?
Intensifiers
Your audience is the best guide for What and How
Goal of a letter of application
Figures of Speech
31. Concern policies and regulations found in employee handbooks and other internal corporate communications
Procedures
Internal Letters. Sometimes classified as Reports
Three P's for success in writing a memo
Characteristics of job-related writing
32. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Buzz Words
Emphasis
Instructions
Rules for writing instructions
33. Using short and long sentences strategically
Three P's for success in writing a memo
Denotaion
Sentence Length
'You Viewpoint'
34. Techniques for writing memos and emails are...
Telegraphic Style
Coherent writing
similar
Rules for writing instructions
35. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Characteristics of job-related writing
Business Writing Style
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
36. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Examples of medium s of business communication
Tone
Key draft questions
Characteristics do employers like to see in a resume
37. To set you apart from the others; show that you have customized your resume for that company/job opening
Goal of a letter of application
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Date - To - From - Subject Headings
Casual - Informal - or Formal
38. How to end an email
Affectation
It is integral in how your audience will receive and accept the information.
Connotation
Your Name - Closing Statement such as Thanks - Regards in more formal messages
39. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Wordiness
Sentence Type
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Idioms
40. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Things to think through when planning a website
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Selecting the proper medium
Ethics in Business Writing
41. Purpose - problem - plan/solution - conclusion
Main parts of internal proposals
Climatic Order
What do you want to say - Say It - Say it Better
Abstract words
42. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Attractive and Readable Format
Casual - Informal - or Formal
'You Viewpoint'
Four keys to effective writing
43. What is current emphasis on for a Letter?
Strategy and Humanness
Rules for writing instructions
Characteristics do employers like to see in a resume
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
44. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Ethics in Business Writing
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Your audience is the best guide for What and How
Characteristics of job-related writing
45. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Main parts of instructions
Get Feedback From Others!
Direct Statements
Active Voice
46. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Coherent writing
Subordination
Garbled Sentences
Conciseness
47. How much time should a student spend in each writing stage?
Put it Last - using the opening to prepare the audience
Cliches
One-third
Key draft questions
48. Etiquette
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Your audience is the best guide for What and How
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Sentence Variety
49. When should email NOT be used?
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Get Feedback From Others!
Characteristics of job-related writing
50. Formality Considerations
Conciseness
Things to think through when planning a website
Casual - Informal - or Formal
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I