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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Buzz Words
Examples of medium s of business communication
Outlining
Goal of a letter of application
2. Casual
One-third
similar
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Tone
3. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Write Correctly so others will not think you are stupid or lack credibility
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Main parts of instructions
4. How do you begin the message?
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5. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Wordiness
Biased Language
Cut out nonessentials - Minimize references to Previous Communications
Main parts of a set of instructions
6. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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7. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Guidelines for effective business e-mail messages
Active Voice
Selecting the proper medium
Idioms
8. To set you apart from the others; show that you have customized your resume for that company/job opening
Rules for writing instructions
Goal of a letter of application
Cautiously i.e. BTW: by the way
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
9. What are Cons of Email?
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10. How much time should a student spend in each writing stage?
What do you want to say - Say It - Say it Better
One-third
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
11. When should email NOT be used?
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Subordination
Cautiously i.e. BTW: by the way
Cliches
12. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Selecting the proper medium
similar
It is integral in how your audience will receive and accept the information.
Business Writing Style
13. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Selecting the proper medium
similar
Business Writing Style
Abstract words
14. How is formatting important?
Attractive and Readable Format
It is integral in how your audience will receive and accept the information.
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Most Important Information First - and then Descending Order
15. Use to call attention to a particular word or statement --
Long Dashes
Biased Language
Abstract words
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
16. What is a Memorandum?
Garbled Sentences
Main parts of a set of instructions
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Internal Letters. Sometimes classified as Reports
17. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Telegraphic Style
Three P's for success in writing a memo
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
'You Viewpoint'
18. Purpose - findings - conclusion - and recommendations
Information needed for short report
Cautiously i.e. BTW: by the way
Instructions
Active Voice
19. Using short and long sentences strategically
Most Important Information First - and then Descending Order
Telegraphic Style
Put it Last - using the opening to prepare the audience
Sentence Length
20. Sentences can vary in sentence length - word order - loose and periodic sentences
Sentence Variety
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Connotation
Organizational - Professional - Personal
21. Stages can also be summarized as...
What do you want to say - Say It - Say it Better
Characteristics do employers like to see in a resume
Recursive
Three P's for success in writing a memo
22. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Rules for writing instructions
Preparation - Research - Organization - Writing - Revision
Recipient's Name and Introduce Yourself
23. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Coherent writing
Main parts of a set of instructions
Characteristics of job-related writing
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
24. Etiquette
Selecting the proper medium
Revision - Editing - Proofreading
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Biased Language
25. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Write Correctly so others will not think you are stupid or lack credibility
Buzz Words
Affectation
Guidelines for successful group writing
26. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Instructions
Conciseness - Clarity - Etiquette - Correctness
Idioms
Cut out nonessentials - Minimize references to Previous Communications
27. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Buzz Words
Idioms
Sentence Variety
28. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Cliches
Biased Language
Telegraphic Style
Put it Last - using the opening to prepare the audience
29. Goal and audience
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
One-third
Cut out nonessentials - Minimize references to Previous Communications
Things to think through when planning a website
30. Informal
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Put it Last - using the opening to prepare the audience
Revision of content - Organization - Formatting
Biased Language
31. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Biased Language
Sentence Variety
Sentence Type
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
32. What are the activities in the planning stage?
Sentence Type
Conciseness - Clarity - Etiquette - Correctness
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Figures of Speech
33. What is format of most Memos?
similar
Date - To - From - Subject Headings
Sentence Type
Goal of a letter of application
34. Techniques for writing memos and emails are...
Guidelines for successful group writing
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Characteristics of job-related writing
similar
35. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Concrete Words
Conciseness - Clarity - Etiquette - Correctness
Ethics in Business Writing
Long Dashes
36. The ____________ of a word are its literal meanings - as defined in a dictionary.
Information needed for short report
Denotaion
Put it Last - using the opening to prepare the audience
Goal of a letter of application
37. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Strategy and Humanness
Ethics in Business Writing
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
38. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Date - To - From - Subject Headings
Recursive
Key draft questions
39. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Characteristics do employers like to see in a resume
Things to think through when planning a website
Information needed for short report
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
40. Iitalics - bold type - underlining etc.
Preparation - Research - Organization - Writing - Revision
Mechanical Devices
Sentence Length
Characteristics do employers like to see in a resume
41. What are Individual Contexts
Garbled Sentences
Ethics in Business Writing
Organizational - Professional - Personal
Four keys to effective writing
42. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Emphasis
Repetition
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Recipient's Name and Introduce Yourself
43. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Denotaion
Internal Letters. Sometimes classified as Reports
Coherent writing
Subordination
44. How do you Plan the message?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Main parts of internal proposals
Casual - Informal - or Formal
Cut out nonessentials - Minimize references to Previous Communications
45. How do you know what to include in your message?
Your audience is the best guide for What and How
Goal of a letter of application
Affectation
Recipient's Name and Introduce Yourself
46. Clairty
Subordination
Conciseness - Clarity - Etiquette - Correctness
Goal of a letter of application
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
47. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
What do you want to say - Say It - Say it Better
Ethics in Business Writing
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Connotation
48. Listing the ideas or facts within a sentence in sequence from least to most important
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Business Writing Style
similar
Climatic Order
49. What techniques can be used for gathering information?
Helps include all important information; Makes you more willing to revise
Cut out nonessentials - Minimize references to Previous Communications
Things to think through when planning a website
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
50. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Short report
Climatic Order
Rules for writing instructions
Guidelines for effective business e-mail messages
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