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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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2. Purpose - findings - conclusion - and recommendations
Information needed for short report
Wordiness
Rules for writing instructions
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
3. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Sentence Type
Characteristics of job-related writing
Connotation
4. Iitalics - bold type - underlining etc.
Telegraphic Style
Wordiness
Mechanical Devices
Concrete Words
5. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Cliches
Characteristics of job-related writing
Biased Language
Casual - Informal - or Formal
6. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Garbled Sentences
Business Writing Style
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Telegraphic Style
7. What types of research is done in gathering information?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Write Correctly so others will not think you are stupid or lack credibility
Denotaion
Revision of content - Organization - Formatting
8. How do you present information in message?
Figures of Speech
Abstract words
Most Important Information First - and then Descending Order
Denotaion
9. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Buzz Words
Intensifiers
Affectation
Mechanical Devices
10. Are these stages recursive or linear?
Attractive and Readable Format
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Recursive
Four keys to effective writing
11. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Internal Letters. Sometimes classified as Reports
Instructions
Abstract words
Four keys to effective writing
12. What is format of most Memos?
Date - To - From - Subject Headings
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Key draft questions
13. What is critical to a message's success?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Attractive and Readable Format
Guidelines for effective business e-mail messages
Recursive
14. How do you begin the message?
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15. What are the activities in the planning stage?
Position
Concrete Words
Main parts of instructions
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
16. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Most Important Information First - and then Descending Order
Put it Last - using the opening to prepare the audience
Subordination
Abstract words
17. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Conciseness - Clarity - Etiquette - Correctness
Conciseness
Main parts of a set of instructions
Internal Letters. Sometimes classified as Reports
18. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Garbled Sentences
Connotation
Preparation - Research - Organization - Writing - Revision
19. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Concrete Words
Wordiness
Buzz Words
Ethics in Business Writing
20. What are Cons of Email?
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21. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Procedures
Euphemismss
Organizational - Professional - Personal
Climatic Order
22. Formality Considerations
Casual - Informal - or Formal
Sentence Variety
What do you want to say - Say It - Say it Better
Revision of content - Organization - Formatting
23. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Internal Letters. Sometimes classified as Reports
Cliches
Main parts of instructions
Recursive
24. Repeating keywords and key phrases
Ethics in Business Writing
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Repetition
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
25. Concern policies and regulations found in employee handbooks and other internal corporate communications
Mechanical Devices
Conciseness - Clarity - Etiquette - Correctness
Procedures
Wordiness
26. Steps to Successful Writing
Tone
Key draft questions
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Preparation - Research - Organization - Writing - Revision
27. How much time should a student spend in each writing stage?
One-third
Most Important Information First - and then Descending Order
Revision - Editing - Proofreading
Denotaion
28. To set you apart from the others; show that you have customized your resume for that company/job opening
Goal of a letter of application
Casual - Informal - or Formal
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Recipient's Name and Introduce Yourself
29. Listing the ideas or facts within a sentence in sequence from least to most important
Goal of a letter of application
Climatic Order
Coherent writing
Preparation - Research - Organization - Writing - Revision
30. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Active Voice
Characteristics do employers like to see in a resume
Instructions
Connotation
31. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Abstract words
Revision - Editing - Proofreading
Characteristics of job-related writing
Cautiously i.e. BTW: by the way
32. How to end an email
Rules for writing instructions
Information the reader will want - put it first.
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Idioms
33. Why Avoid Perfectionism in Drafting?
Helps include all important information; Makes you more willing to revise
Procedures
Outlining
Connotation
34. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Intensifiers
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Telegraphic Style
Things to think through when planning a website
35. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Euphemismss
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Affectation
36. Goal and audience
Characteristics of job-related writing
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Cut out nonessentials - Minimize references to Previous Communications
Things to think through when planning a website
37. E.g. 'most important'
Direct Statements
Revision of content - Organization - Formatting
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Sentence Length
38. What techniques can be used for gathering information?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Your audience is the best guide for What and How
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Selecting the proper medium
39. Stages can also be summarized as...
What do you want to say - Say It - Say it Better
Sentence Type
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Your audience is the best guide for What and How
40. Use Initialisms
Four keys to effective writing
Sentence Length
Cautiously i.e. BTW: by the way
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
41. What is the best advice for Drafting?
Long Dashes
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Most Important Information First - and then Descending Order
Concrete Words
42. Using words like 'most - much - very' with caution - wthout overdoing it.
Position
Your audience is the best guide for What and How
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Intensifiers
43. Correctness
Subordination
Cut out nonessentials - Minimize references to Previous Communications
Characteristics of job-related writing
Write Correctly so others will not think you are stupid or lack credibility
44. Casual
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Organizational - Professional - Personal
Characteristics do employers like to see in a resume
Concrete Words
45. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Sentence Variety
Characteristics of job-related writing
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Key draft questions
46. What is current emphasis on for a Letter?
Sentence Variety
Strategy and Humanness
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
47. What is the general Purpose of a Letter?
Put it Last - using the opening to prepare the audience
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Helps include all important information; Makes you more willing to revise
48. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Selecting the proper medium
Tone
Guidelines for successful group writing
Subordination
49. When to use Instant Messaging?
Long Dashes
Main parts of a set of instructions
Garbled Sentences
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
50. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Concrete Words
Four keys to effective writing
Characteristics of job-related writing
Conciseness