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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Main parts of a set of instructions
Coherent writing
Affectation
Sentence Length
2. What should you know about a Letter?
Purpose - Format - Composition
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Ethics in Business Writing
Get Feedback From Others!
3. Concern policies and regulations found in employee handbooks and other internal corporate communications
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Internal Letters. Sometimes classified as Reports
Procedures
4. How much time should a student spend in each writing stage?
Guidelines for successful group writing
Key draft questions
One-third
Date - To - From - Subject Headings
5. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Subordination
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Abstract words
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
6. Use to call attention to a particular word or statement --
Characteristics of job-related writing
Long Dashes
Buzz Words
Abstract words
7. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Denotaion
Guidelines for successful group writing
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Euphemismss
8. What are three levels of Revision?
Revision of content - Organization - Formatting
similar
Rules for writing instructions
Purpose - Format - Composition
9. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Get Feedback From Others!
Mechanical Devices
Key draft questions
10. The ____________ of a word are its literal meanings - as defined in a dictionary.
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Procedures
Three P's for success in writing a memo
Denotaion
11. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Subordination
Outlining
Put it Last - using the opening to prepare the audience
Guidelines for effective business e-mail messages
12. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Characteristics do employers like to see in a resume
Procedures
Affectation
Four keys to effective writing
13. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Internal Letters. Sometimes classified as Reports
Affectation
Attractive and Readable Format
Recipient's Name and Introduce Yourself
14. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Denotaion
Rules for writing instructions
Internal Letters. Sometimes classified as Reports
Biased Language
15. How do you know what to include in your message?
Outlining
Your audience is the best guide for What and How
Most Important Information First - and then Descending Order
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
16. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Emphasis
Strategy and Humanness
Conciseness
Helps include all important information; Makes you more willing to revise
17. What is the general Purpose of a Letter?
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Procedures
Guidelines for effective business e-mail messages
Four keys to effective writing
18. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Emphasis
One-third
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Purpose - Format - Composition
19. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Position
Concrete Words
Purpose - Format - Composition
20. What is Indirect Order?
Put it Last - using the opening to prepare the audience
Examples of medium s of business communication
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Biased Language
21. How is formatting important?
It is integral in how your audience will receive and accept the information.
Affectation
Direct Statements
Conciseness - Clarity - Etiquette - Correctness
22. Informal
Cautiously i.e. BTW: by the way
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
23. Tell and show how to do something
Abstract words
Three P's for success in writing a memo
Instructions
Wordiness
24. How do you present information in long messages?
Examples of medium s of business communication
Position
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
25. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Garbled Sentences
Outlining
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Procedures
26. What are Cons of Email?
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27. What types of research is done in gathering information?
Revision - Editing - Proofreading
Wordiness
Biased Language
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
28. Stages can also be summarized as...
What do you want to say - Say It - Say it Better
It is integral in how your audience will receive and accept the information.
Information the reader will want - put it first.
Helps include all important information; Makes you more willing to revise
29. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Coherent writing
Business Writing Style
Cautiously i.e. BTW: by the way
Cut out nonessentials - Minimize references to Previous Communications
30. Goal and audience
Things to think through when planning a website
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
One-third
Goal of a letter of application
31. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Characteristics of job-related writing
Mechanical Devices
Guidelines for effective business e-mail messages
Preparation - Research - Organization - Writing - Revision
32. When to use Instant Messaging?
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
It is integral in how your audience will receive and accept the information.
Date - To - From - Subject Headings
33. Techniques for writing memos and emails are...
Recipient's Name and Introduce Yourself
Get Feedback From Others!
similar
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
34. What are the activities in the planning stage?
Ethics in Business Writing
Information the reader will want - put it first.
Your audience is the best guide for What and How
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
35. To set you apart from the others; show that you have customized your resume for that company/job opening
Denotaion
Goal of a letter of application
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Revision - Editing - Proofreading
36. Using short and long sentences strategically
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Procedures
Three P's for success in writing a memo
Sentence Length
37. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Direct Statements
Characteristics of job-related writing
Your Name - Closing Statement such as Thanks - Regards in more formal messages
One-third
38. How to end an email
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Denotaion
similar
Repetition
39. Iitalics - bold type - underlining etc.
Main parts of instructions
Mechanical Devices
Short report
Emphasis
40. What is format of most Memos?
Conciseness - Clarity - Etiquette - Correctness
Organizational - Professional - Personal
Date - To - From - Subject Headings
Repetition
41. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Denotaion
Cliches
Long Dashes
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
42. Listing the ideas or facts within a sentence in sequence from least to most important
Climatic Order
Sentence Variety
Organizational - Professional - Personal
Internal Letters. Sometimes classified as Reports
43. What is the best advice for Drafting?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Revision of content - Organization - Formatting
Put it Last - using the opening to prepare the audience
44. What are Pros of Email?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
It is integral in how your audience will receive and accept the information.
Concrete Words
45. Formal
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Guidelines for effective business e-mail messages
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Attractive and Readable Format
46. Steps to Successful Writing
Abstract words
Preparation - Research - Organization - Writing - Revision
It is integral in how your audience will receive and accept the information.
Four keys to effective writing
47. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Coherent writing
Characteristics of job-related writing
48. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Instructions
Conciseness
Short report
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
49. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Selecting the proper medium
Business Writing Style
Four keys to effective writing
Wordiness
50. How do you Plan the message?
Revision - Editing - Proofreading
Instructions
Goal of a letter of application
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
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