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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is the general Purpose of a Letter?
Sentence Type
Denotaion
Purpose - Format - Composition
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
2. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Examples of medium s of business communication
Characteristics of job-related writing
Information the reader will want - put it first.
Subordination
3. General considerations with Email Messages
Buzz Words
Conciseness - Clarity - Etiquette - Correctness
Instructions
Selecting the proper medium
4. Sentences can vary in sentence length - word order - loose and periodic sentences
Four keys to effective writing
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Sentence Variety
Helps include all important information; Makes you more willing to revise
5. How is formatting important?
It is integral in how your audience will receive and accept the information.
Main parts of instructions
Organizational - Professional - Personal
Put it Last - using the opening to prepare the audience
6. Informal
Characteristics of job-related writing
Position
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Cliches
7. When to use Instant Messaging?
Coherent writing
Concrete Words
Main parts of instructions
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
8. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Affectation
Conciseness - Clarity - Etiquette - Correctness
Outlining
Write Correctly so others will not think you are stupid or lack credibility
9. Tell and show how to do something
Rules for writing instructions
Instructions
Information needed for short report
Cautiously i.e. BTW: by the way
10. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Examples of medium s of business communication
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
It is integral in how your audience will receive and accept the information.
Abstract words
11. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Coherent writing
Helps include all important information; Makes you more willing to revise
Short report
Purpose - Format - Composition
12. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Affectation
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Position
Conciseness
13. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Wordiness
Main parts of internal proposals
Conciseness
Examples of medium s of business communication
14. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Sentence Type
'You Viewpoint'
Ethics in Business Writing
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
15. Casual
Wordiness
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Cut out nonessentials - Minimize references to Previous Communications
Euphemismss
16. E.g. 'most important'
Preparation - Research - Organization - Writing - Revision
Revision - Editing - Proofreading
Direct Statements
Biased Language
17. What are Pros of Email?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
What do you want to say - Say It - Say it Better
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Strategy and Humanness
18. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Preparation - Research - Organization - Writing - Revision
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Connotation
Rules for writing instructions
19. What is current emphasis on for a Letter?
Strategy and Humanness
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
20. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Date - To - From - Subject Headings
Short report
Rules for writing instructions
Conciseness - Clarity - Etiquette - Correctness
21. Steps to Successful Writing
Preparation - Research - Organization - Writing - Revision
Characteristics of job-related writing
Guidelines for successful group writing
Three P's for success in writing a memo
22. What are Cons of Email?
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23. What is Direct Order?
Information the reader will want - put it first.
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Intensifiers
24. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Attractive and Readable Format
Business Writing Style
Examples of medium s of business communication
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
25. Goal and audience
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Procedures
Things to think through when planning a website
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
26. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Cliches
Recursive
Things to think through when planning a website
Helps include all important information; Makes you more willing to revise
27. What types of research is done in gathering information?
Emphasis
Revision of content - Organization - Formatting
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Repetition
28. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Characteristics do employers like to see in a resume
Denotaion
Intensifiers
29. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Main parts of instructions
Emphasis
Three P's for success in writing a memo
Attractive and Readable Format
30. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Characteristics of job-related writing
Revision - Editing - Proofreading
Connotation
Key draft questions
31. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Guidelines for successful group writing
Four keys to effective writing
Abstract words
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
32. Why Avoid Perfectionism in Drafting?
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Helps include all important information; Makes you more willing to revise
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Affectation
33. Use to call attention to a particular word or statement --
Selecting the proper medium
Long Dashes
Intensifiers
Figures of Speech
34. What are three levels of Editing?
Revision - Editing - Proofreading
Mechanical Devices
Cautiously i.e. BTW: by the way
Procedures
35. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Concrete Words
Characteristics of job-related writing
Climatic Order
Sentence Variety
36. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Recursive
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Buzz Words
Revision of content - Organization - Formatting
37. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Euphemismss
Business Writing Style
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Write Correctly so others will not think you are stupid or lack credibility
38. Etiquette
Recipient's Name and Introduce Yourself
Selecting the proper medium
Outlining
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
39. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Key draft questions
One-third
What do you want to say - Say It - Say it Better
Organizational - Professional - Personal
40. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Purpose - Format - Composition
similar
Sentence Type
Main parts of instructions
41. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Examples of medium s of business communication
Revision of content - Organization - Formatting
Garbled Sentences
Date - To - From - Subject Headings
42. Purpose - findings - conclusion - and recommendations
Connotation
Information needed for short report
Subordination
Revision of content - Organization - Formatting
43. The ____________ of a word are its literal meanings - as defined in a dictionary.
Denotaion
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Active Voice
Guidelines for successful group writing
44. What are Individual Contexts
Organizational - Professional - Personal
Characteristics of job-related writing
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Most Important Information First - and then Descending Order
45. What is the best advice for Drafting?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Coherent writing
Cut out nonessentials - Minimize references to Previous Communications
Garbled Sentences
46. Use Initialisms
Connotation
Cautiously i.e. BTW: by the way
Main parts of internal proposals
Things to think through when planning a website
47. Iitalics - bold type - underlining etc.
Date - To - From - Subject Headings
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Mechanical Devices
Ethics in Business Writing
48. Formality Considerations
Information the reader will want - put it first.
Revision - Editing - Proofreading
Casual - Informal - or Formal
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
49. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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50. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Tone
Outlining
Key draft questions
Long Dashes
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