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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Outlining
Selecting the proper medium
Preparation - Research - Organization - Writing - Revision
Revision of content - Organization - Formatting
2. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Telegraphic Style
Cautiously i.e. BTW: by the way
Organizational - Professional - Personal
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
3. What are three levels of Revision?
Wordiness
Strategy and Humanness
Revision of content - Organization - Formatting
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
4. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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5. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Main parts of instructions
Get Feedback From Others!
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Four keys to effective writing
6. Listing the ideas or facts within a sentence in sequence from least to most important
Main parts of a set of instructions
Sentence Type
Revision - Editing - Proofreading
Climatic Order
7. How do you present information in message?
Main parts of instructions
Most Important Information First - and then Descending Order
Recursive
Short report
8. What is the best advice for Drafting?
Internal Letters. Sometimes classified as Reports
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Organizational - Professional - Personal
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
9. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
One-third
Characteristics of job-related writing
Emphasis
Tone
10. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Guidelines for effective business e-mail messages
Helps include all important information; Makes you more willing to revise
Conciseness
Cut out nonessentials - Minimize references to Previous Communications
11. What are three levels of Editing?
Garbled Sentences
Revision - Editing - Proofreading
Repetition
Purpose - Format - Composition
12. Are these stages recursive or linear?
Recursive
Emphasis
Concrete Words
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
13. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Euphemismss
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Write Correctly so others will not think you are stupid or lack credibility
Helps include all important information; Makes you more willing to revise
14. How much time should a student spend in each writing stage?
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Idioms
Casual - Informal - or Formal
One-third
15. Conciseness
Idioms
Strategy and Humanness
Characteristics do employers like to see in a resume
Cut out nonessentials - Minimize references to Previous Communications
16. Goal and audience
Characteristics do employers like to see in a resume
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Intensifiers
Things to think through when planning a website
17. What are Individual Contexts
Characteristics of job-related writing
Affectation
Organizational - Professional - Personal
Characteristics of job-related writing
18. Purpose - problem - plan/solution - conclusion
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Main parts of internal proposals
similar
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
19. How do you know what to include in your message?
Four keys to effective writing
Your audience is the best guide for What and How
Helps include all important information; Makes you more willing to revise
Sentence Type
20. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Recipient's Name and Introduce Yourself
Examples of medium s of business communication
Instructions
Coherent writing
21. Informal
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
What do you want to say - Say It - Say it Better
22. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Recursive
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Connotation
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
23. What types of research is done in gathering information?
Mechanical Devices
Cautiously i.e. BTW: by the way
What do you want to say - Say It - Say it Better
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
24. How do you Plan the message?
Cautiously i.e. BTW: by the way
Emphasis
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Examples of medium s of business communication
25. Formality Considerations
similar
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Casual - Informal - or Formal
Recursive
26. What is Direct Order?
Information the reader will want - put it first.
Wordiness
Repetition
Recipient's Name and Introduce Yourself
27. Etiquette
Wordiness
Write Correctly so others will not think you are stupid or lack credibility
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Connotation
28. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Concrete Words
Sentence Length
'You Viewpoint'
Guidelines for effective business e-mail messages
29. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Characteristics of job-related writing
Ethics in Business Writing
Selecting the proper medium
Get Feedback From Others!
30. Formal
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Tone
Cut out nonessentials - Minimize references to Previous Communications
31. Iitalics - bold type - underlining etc.
Recursive
Connotation
Mechanical Devices
Outlining
32. Correctness
Characteristics of job-related writing
Write Correctly so others will not think you are stupid or lack credibility
Climatic Order
Business Writing Style
33. What are Pros of Email?
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
'You Viewpoint'
Purpose - Format - Composition
34. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Key draft questions
It is integral in how your audience will receive and accept the information.
Guidelines for effective business e-mail messages
Guidelines for successful group writing
35. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Characteristics do employers like to see in a resume
Characteristics of job-related writing
Ethics in Business Writing
Tone
36. What are the activities in the planning stage?
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Four keys to effective writing
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Selecting the proper medium
37. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Concrete Words
Sentence Type
Tone
Characteristics of job-related writing
38. Clairty
Conciseness
Buzz Words
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
39. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Characteristics do employers like to see in a resume
Wordiness
Repetition
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
40. Techniques for writing memos and emails are...
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Subordination
Recursive
similar
41. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Telegraphic Style
Wordiness
One-third
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
42. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Business Writing Style
Tone
Connotation
Buzz Words
43. What is a Memorandum?
Internal Letters. Sometimes classified as Reports
Information needed for short report
Sentence Variety
Main parts of a set of instructions
44. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Conciseness
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Abstract words
Internal Letters. Sometimes classified as Reports
45. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Organizational - Professional - Personal
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Buzz Words
Revision - Editing - Proofreading
46. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Main parts of instructions
Climatic Order
Guidelines for successful group writing
Short report
47. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Characteristics do employers like to see in a resume
Characteristics of job-related writing
Examples of medium s of business communication
48. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Subordination
Affectation
Most Important Information First - and then Descending Order
Main parts of a set of instructions
49. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Recursive
Abstract words
Mechanical Devices
50. What is current emphasis on for a Letter?
Strategy and Humanness
Active Voice
Procedures
Connotation