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The Business Writing Process

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)






2. Plan what you are going to say - polish what you wrote before you sent it - proofread everything

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3. Using words like 'most - much - very' with caution - wthout overdoing it.






4. Correctness






5. Conciseness






6. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard






7. What is format of most Memos?






8. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses






9. E.g. 'most important'






10. Sentences can vary in sentence length - word order - loose and periodic sentences






11. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.






12. What is important in the Revising stage?






13. What should you know about a Letter?






14. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites






15. What are Individual Contexts






16. To emphasize the performer of an action: make the performer the subject of the verb






17. What are Cons of Email?

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18. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'






19. To set you apart from the others; show that you have customized your resume for that company/job opening






20. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations






21. Why Avoid Perfectionism in Drafting?






22. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed






23. General considerations with Email Messages






24. Goal and audience






25. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations






26. What are three levels of Editing?






27. How do you know what to include in your message?






28. What is Direct Order?






29. How is formatting important?






30. What is critical to a message's success?






31. How do you present information in long messages?






32. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.






33. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion






34. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations






35. Honesty - attractive - carefully organized - concise accurate - current information - relevance






36. Audience's preferences - personal work style - how widely info needs to be distributed etc.






37. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.






38. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.






39. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.






40. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.






41. What techniques can be used for gathering information?






42. Use to call attention to a particular word or statement --






43. Tell and show how to do something






44. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it






45. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary






46. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo






47. Stages can also be summarized as...






48. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o






49. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence






50. Concern policies and regulations found in employee handbooks and other internal corporate communications