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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How much time should a student spend in each writing stage?
Wordiness
Three P's for success in writing a memo
One-third
'You Viewpoint'
2. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Strategy and Humanness
Connotation
Procedures
Figures of Speech
3. Sentences can vary in sentence length - word order - loose and periodic sentences
Sentence Variety
Purpose - Format - Composition
What do you want to say - Say It - Say it Better
Sentence Type
4. Purpose - findings - conclusion - and recommendations
Information needed for short report
Main parts of instructions
Put it Last - using the opening to prepare the audience
'You Viewpoint'
5. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Main parts of a set of instructions
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Sentence Variety
Examples of medium s of business communication
6. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Buzz Words
Revision - Editing - Proofreading
Garbled Sentences
Get Feedback From Others!
7. Formal
Helps include all important information; Makes you more willing to revise
Figures of Speech
Characteristics of job-related writing
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
8. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Main parts of a set of instructions
Casual - Informal - or Formal
Idioms
Short report
9. Using words like 'most - much - very' with caution - wthout overdoing it.
Intensifiers
Position
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
10. Stages can also be summarized as...
Conciseness - Clarity - Etiquette - Correctness
Rules for writing instructions
Write Correctly so others will not think you are stupid or lack credibility
What do you want to say - Say It - Say it Better
11. What is a Memorandum?
Idioms
Mechanical Devices
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Internal Letters. Sometimes classified as Reports
12. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Conciseness
Examples of medium s of business communication
Repetition
13. What is Indirect Order?
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Denotaion
Put it Last - using the opening to prepare the audience
Position
14. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Procedures
Concrete Words
Rules for writing instructions
Ethics in Business Writing
15. How do you present information in message?
Procedures
Most Important Information First - and then Descending Order
Figures of Speech
Abstract words
16. Goal and audience
Idioms
Things to think through when planning a website
Conciseness
Long Dashes
17. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Euphemismss
Conciseness - Clarity - Etiquette - Correctness
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Four keys to effective writing
18. Clairty
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Tone
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
19. What is the best advice for Drafting?
Affectation
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Your audience is the best guide for What and How
20. How to end an email
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Recursive
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Connotation
21. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Outlining
Procedures
Euphemismss
Main parts of internal proposals
22. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Wordiness
Buzz Words
Sentence Length
Outlining
23. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Direct Statements
Concrete Words
Your Name - Closing Statement such as Thanks - Regards in more formal messages
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
24. Why Avoid Perfectionism in Drafting?
Emphasis
Preparation - Research - Organization - Writing - Revision
Cliches
Helps include all important information; Makes you more willing to revise
25. Repeating keywords and key phrases
Organizational - Professional - Personal
Repetition
Idioms
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
26. What techniques can be used for gathering information?
Emphasis
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Characteristics of job-related writing
Procedures
27. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Main parts of a set of instructions
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Guidelines for effective business e-mail messages
28. What should you know about a Letter?
Outlining
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Purpose - Format - Composition
Sentence Length
29. When should email NOT be used?
Get Feedback From Others!
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
30. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Direct Statements
Key draft questions
Examples of medium s of business communication
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
31. What is the general Purpose of a Letter?
Four keys to effective writing
Get Feedback From Others!
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Main parts of instructions
32. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Get Feedback From Others!
Emphasis
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Buzz Words
33. Formality Considerations
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Business Writing Style
What do you want to say - Say It - Say it Better
Casual - Informal - or Formal
34. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Idioms
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Casual - Informal - or Formal
Information needed for short report
35. Iitalics - bold type - underlining etc.
Cliches
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Mechanical Devices
Cut out nonessentials - Minimize references to Previous Communications
36. Techniques for writing memos and emails are...
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
One-third
Characteristics of job-related writing
similar
37. Using short and long sentences strategically
Ethics in Business Writing
Sentence Length
Things to think through when planning a website
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
38. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Main parts of a set of instructions
Short report
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Organizational - Professional - Personal
39. Steps to Successful Writing
Repetition
Sentence Variety
Purpose - Format - Composition
Preparation - Research - Organization - Writing - Revision
40. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Cliches
Internal Letters. Sometimes classified as Reports
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Attractive and Readable Format
41. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Business Writing Style
Goal of a letter of application
Conciseness
Guidelines for successful group writing
42. What are Pros of Email?
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Sentence Variety
Preparation - Research - Organization - Writing - Revision
43. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Position
Revision - Editing - Proofreading
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Internal Letters. Sometimes classified as Reports
44. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Rules for writing instructions
Things to think through when planning a website
Four keys to effective writing
Examples of medium s of business communication
45. Correctness
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Write Correctly so others will not think you are stupid or lack credibility
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Denotaion
46. To set you apart from the others; show that you have customized your resume for that company/job opening
Idioms
Goal of a letter of application
Information the reader will want - put it first.
Characteristics do employers like to see in a resume
47. What are three levels of Editing?
Sentence Length
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Revision - Editing - Proofreading
Buzz Words
48. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Wordiness
Buzz Words
Tone
What do you want to say - Say It - Say it Better
49. What are three levels of Revision?
Things to think through when planning a website
Connotation
Wordiness
Revision of content - Organization - Formatting
50. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
One-third
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Coherent writing
Biased Language