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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are Cons of Email?
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2. General considerations with Email Messages
similar
Conciseness - Clarity - Etiquette - Correctness
Examples of medium s of business communication
Main parts of instructions
3. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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4. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Recipient's Name and Introduce Yourself
Goal of a letter of application
Tone
Sentence Type
5. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Ethics in Business Writing
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Key draft questions
6. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Buzz Words
Repetition
Ethics in Business Writing
Telegraphic Style
7. What techniques can be used for gathering information?
Biased Language
What do you want to say - Say It - Say it Better
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Revision of content - Organization - Formatting
8. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Revision - Editing - Proofreading
Cliches
Main parts of instructions
Short report
9. To set you apart from the others; show that you have customized your resume for that company/job opening
Goal of a letter of application
Revision of content - Organization - Formatting
What do you want to say - Say It - Say it Better
Strategy and Humanness
10. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Purpose - Format - Composition
Buzz Words
similar
Three P's for success in writing a memo
11. The ____________ of a word are its literal meanings - as defined in a dictionary.
Denotaion
Tone
It is integral in how your audience will receive and accept the information.
Biased Language
12. How do you present information in message?
Most Important Information First - and then Descending Order
Three P's for success in writing a memo
Affectation
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
13. Listing the ideas or facts within a sentence in sequence from least to most important
Outlining
Key draft questions
Climatic Order
Get Feedback From Others!
14. What is format of most Memos?
Recipient's Name and Introduce Yourself
Date - To - From - Subject Headings
Mechanical Devices
Goal of a letter of application
15. Purpose - findings - conclusion - and recommendations
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Procedures
Garbled Sentences
Information needed for short report
16. What are three levels of Revision?
Revision of content - Organization - Formatting
Purpose - Format - Composition
Business Writing Style
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
17. Correctness
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Write Correctly so others will not think you are stupid or lack credibility
Things to think through when planning a website
Characteristics of job-related writing
18. When should email NOT be used?
Main parts of a set of instructions
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Biased Language
19. How to end an email
Euphemismss
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Write Correctly so others will not think you are stupid or lack credibility
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
20. What are Pros of Email?
Long Dashes
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Telegraphic Style
Get Feedback From Others!
21. Tell and show how to do something
Instructions
Wordiness
Euphemismss
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
22. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Three P's for success in writing a memo
Main parts of instructions
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
23. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Affectation
Active Voice
Guidelines for successful group writing
Outlining
24. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Guidelines for effective business e-mail messages
Conciseness - Clarity - Etiquette - Correctness
Idioms
Revision - Editing - Proofreading
25. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Mechanical Devices
Characteristics do employers like to see in a resume
26. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Information the reader will want - put it first.
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Business Writing Style
Position
27. How do you know what to include in your message?
Your audience is the best guide for What and How
Conciseness
Key draft questions
Position
28. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Connotation
Guidelines for effective business e-mail messages
Denotaion
Concrete Words
29. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Procedures
Guidelines for effective business e-mail messages
Conciseness
Helps include all important information; Makes you more willing to revise
30. What should you know about a Letter?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Examples of medium s of business communication
Characteristics of job-related writing
Purpose - Format - Composition
31. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
similar
Organizational - Professional - Personal
Main parts of a set of instructions
'You Viewpoint'
32. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Biased Language
Get Feedback From Others!
Organizational - Professional - Personal
Subordination
33. Formal
Euphemismss
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Intensifiers
Sentence Variety
34. How is formatting important?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Main parts of a set of instructions
Key draft questions
It is integral in how your audience will receive and accept the information.
35. Conciseness
Attractive and Readable Format
'You Viewpoint'
Cut out nonessentials - Minimize references to Previous Communications
Put it Last - using the opening to prepare the audience
36. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Selecting the proper medium
Main parts of a set of instructions
Wordiness
37. Use Initialisms
Organizational - Professional - Personal
Characteristics of job-related writing
Cautiously i.e. BTW: by the way
Connotation
38. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Main parts of a set of instructions
Tone
Garbled Sentences
Subordination
39. Steps to Successful Writing
similar
Preparation - Research - Organization - Writing - Revision
Characteristics of job-related writing
Guidelines for effective business e-mail messages
40. Clairty
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Guidelines for successful group writing
Abstract words
41. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Four keys to effective writing
Main parts of a set of instructions
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
similar
42. To emphasize the performer of an action: make the performer the subject of the verb
Main parts of a set of instructions
Put it Last - using the opening to prepare the audience
Active Voice
Coherent writing
43. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Conciseness
Connotation
Most Important Information First - and then Descending Order
similar
44. What are three levels of Editing?
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Guidelines for successful group writing
Revision - Editing - Proofreading
Sentence Type
45. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Things to think through when planning a website
Emphasis
Concrete Words
46. What types of research is done in gathering information?
Outlining
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Climatic Order
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
47. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Your audience is the best guide for What and How
Euphemismss
Purpose - Format - Composition
Short report
48. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Wordiness
similar
Denotaion
Information needed for short report
49. What is the general Purpose of a Letter?
Position
Things to think through when planning a website
Revision - Editing - Proofreading
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
50. Informal
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Biased Language
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed