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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Concern policies and regulations found in employee handbooks and other internal corporate communications
Procedures
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Mechanical Devices
Connotation
2. Listing the ideas or facts within a sentence in sequence from least to most important
Recursive
Climatic Order
Biased Language
Concrete Words
3. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Subordination
Telegraphic Style
Repetition
4. Stages can also be summarized as...
It is integral in how your audience will receive and accept the information.
Main parts of internal proposals
What do you want to say - Say It - Say it Better
Buzz Words
5. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Affectation
Coherent writing
Ethics in Business Writing
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
6. How is formatting important?
Garbled Sentences
Outlining
Preparation - Research - Organization - Writing - Revision
It is integral in how your audience will receive and accept the information.
7. What is Direct Order?
Revision - Editing - Proofreading
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
One-third
Information the reader will want - put it first.
8. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Characteristics of job-related writing
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Abstract words
Organizational - Professional - Personal
9. What is current emphasis on for a Letter?
Euphemismss
Characteristics do employers like to see in a resume
Main parts of instructions
Strategy and Humanness
10. Use Initialisms
Instructions
'You Viewpoint'
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Cautiously i.e. BTW: by the way
11. Tell and show how to do something
Sentence Type
Characteristics of job-related writing
Sentence Variety
Instructions
12. What are three levels of Editing?
Biased Language
Revision - Editing - Proofreading
Four keys to effective writing
Tone
13. What are Pros of Email?
Concrete Words
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
14. To emphasize the performer of an action: make the performer the subject of the verb
One-third
Active Voice
Buzz Words
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
15. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Abstract words
Main parts of internal proposals
Cliches
Subordination
16. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Ethics in Business Writing
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Tone
Preparation - Research - Organization - Writing - Revision
17. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Procedures
Garbled Sentences
One-third
Your Name - Closing Statement such as Thanks - Regards in more formal messages
18. What is format of most Memos?
Date - To - From - Subject Headings
Characteristics do employers like to see in a resume
Climatic Order
One-third
19. General considerations with Email Messages
Main parts of internal proposals
Buzz Words
Affectation
Conciseness - Clarity - Etiquette - Correctness
20. To set you apart from the others; show that you have customized your resume for that company/job opening
Procedures
Biased Language
Goal of a letter of application
Casual - Informal - or Formal
21. Are these stages recursive or linear?
Recursive
Main parts of internal proposals
Affectation
Guidelines for effective business e-mail messages
22. What should you know about a Letter?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Purpose - Format - Composition
23. The ____________ of a word are its literal meanings - as defined in a dictionary.
Organizational - Professional - Personal
Conciseness
Denotaion
Active Voice
24. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Repetition
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Organizational - Professional - Personal
Wordiness
25. Purpose - problem - plan/solution - conclusion
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Main parts of internal proposals
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
26. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Characteristics do employers like to see in a resume
Business Writing Style
Goal of a letter of application
Telegraphic Style
27. What is a Memorandum?
Tone
Internal Letters. Sometimes classified as Reports
Get Feedback From Others!
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
28. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
'You Viewpoint'
Conciseness
Buzz Words
Information the reader will want - put it first.
29. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Main parts of a set of instructions
Main parts of instructions
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
30. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Garbled Sentences
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Tone
Emphasis
31. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
32. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Procedures
Connotation
Guidelines for effective business e-mail messages
Write Correctly so others will not think you are stupid or lack credibility
33. Steps to Successful Writing
Long Dashes
Preparation - Research - Organization - Writing - Revision
Ethics in Business Writing
Date - To - From - Subject Headings
34. What are the activities in the planning stage?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Attractive and Readable Format
Concrete Words
Affectation
35. Using short and long sentences strategically
Sentence Length
Characteristics of job-related writing
Four keys to effective writing
It is integral in how your audience will receive and accept the information.
36. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Concrete Words
Four keys to effective writing
Examples of medium s of business communication
Sentence Variety
37. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Idioms
Main parts of internal proposals
Key draft questions
Long Dashes
38. Casual
Short report
Buzz Words
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
39. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Position
Cautiously i.e. BTW: by the way
Casual - Informal - or Formal
Procedures
40. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Connotation
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Put it Last - using the opening to prepare the audience
Your Name - Closing Statement such as Thanks - Regards in more formal messages
41. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Outlining
Rules for writing instructions
Guidelines for effective business e-mail messages
Helps include all important information; Makes you more willing to revise
42. How do you Plan the message?
Procedures
Sentence Type
Strategy and Humanness
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
43. Formality Considerations
Casual - Informal - or Formal
Coherent writing
Subordination
Helps include all important information; Makes you more willing to revise
44. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Most Important Information First - and then Descending Order
Abstract words
Denotaion
Guidelines for successful group writing
45. What is critical to a message's success?
Figures of Speech
Connotation
Helps include all important information; Makes you more willing to revise
Attractive and Readable Format
46. When should email NOT be used?
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Sentence Type
Recursive
47. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Euphemismss
It is integral in how your audience will receive and accept the information.
Guidelines for effective business e-mail messages
similar
48. Conciseness
Coherent writing
Cut out nonessentials - Minimize references to Previous Communications
Get Feedback From Others!
Idioms
49. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Coherent writing
Connotation
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Outlining
50. What are three levels of Revision?
Mechanical Devices
Revision of content - Organization - Formatting
Abstract words
Euphemismss