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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Iitalics - bold type - underlining etc.
Strategy and Humanness
Three P's for success in writing a memo
Mechanical Devices
Affectation
2. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Buzz Words
Concrete Words
Guidelines for effective business e-mail messages
3. Etiquette
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Organizational - Professional - Personal
Main parts of internal proposals
Wordiness
4. What should you know about a Letter?
Purpose - Format - Composition
Guidelines for successful group writing
Long Dashes
Active Voice
5. What techniques can be used for gathering information?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Put it Last - using the opening to prepare the audience
Cautiously i.e. BTW: by the way
Guidelines for effective business e-mail messages
6. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Characteristics of job-related writing
Position
Buzz Words
Your Name - Closing Statement such as Thanks - Regards in more formal messages
7. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Tone
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
It is integral in how your audience will receive and accept the information.
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
8. Are these stages recursive or linear?
Three P's for success in writing a memo
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Information needed for short report
Recursive
9. What are Pros of Email?
Instructions
Information needed for short report
Conciseness - Clarity - Etiquette - Correctness
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
10. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Outlining
Main parts of instructions
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Tone
11. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Biased Language
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Ethics in Business Writing
Write Correctly so others will not think you are stupid or lack credibility
12. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Connotation
It is integral in how your audience will receive and accept the information.
Selecting the proper medium
Wordiness
13. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Things to think through when planning a website
Conciseness
Biased Language
Abstract words
14. How to end an email
Long Dashes
Sentence Variety
Guidelines for successful group writing
Your Name - Closing Statement such as Thanks - Regards in more formal messages
15. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Business Writing Style
Characteristics do employers like to see in a resume
Abstract words
Your Name - Closing Statement such as Thanks - Regards in more formal messages
16. How is formatting important?
Biased Language
Information needed for short report
It is integral in how your audience will receive and accept the information.
Figures of Speech
17. What is important in the Revising stage?
Affectation
Date - To - From - Subject Headings
Get Feedback From Others!
Your audience is the best guide for What and How
18. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Attractive and Readable Format
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Idioms
Sentence Variety
19. Formal
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Characteristics of job-related writing
Most Important Information First - and then Descending Order
20. What is the general Purpose of a Letter?
Euphemismss
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Subordination
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
21. What are three levels of Editing?
Revision - Editing - Proofreading
Mechanical Devices
Biased Language
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
22. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Date - To - From - Subject Headings
Guidelines for successful group writing
Affectation
Main parts of internal proposals
23. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Internal Letters. Sometimes classified as Reports
Cautiously i.e. BTW: by the way
Characteristics of job-related writing
Coherent writing
24. Why Avoid Perfectionism in Drafting?
Helps include all important information; Makes you more willing to revise
Rules for writing instructions
What do you want to say - Say It - Say it Better
Key draft questions
25. To set you apart from the others; show that you have customized your resume for that company/job opening
Goal of a letter of application
Affectation
Intensifiers
Guidelines for successful group writing
26. Steps to Successful Writing
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Preparation - Research - Organization - Writing - Revision
Get Feedback From Others!
Buzz Words
27. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
What do you want to say - Say It - Say it Better
Conciseness - Clarity - Etiquette - Correctness
Attractive and Readable Format
Four keys to effective writing
28. Casual
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
'You Viewpoint'
Characteristics of job-related writing
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
29. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Revision - Editing - Proofreading
Sentence Variety
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Abstract words
30. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Main parts of a set of instructions
Subordination
Date - To - From - Subject Headings
Coherent writing
31. What is Direct Order?
One-third
Denotaion
Short report
Information the reader will want - put it first.
32. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Garbled Sentences
Repetition
Direct Statements
Cliches
33. How do you present information in message?
Sentence Variety
Most Important Information First - and then Descending Order
Procedures
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
34. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Guidelines for effective business e-mail messages
Wordiness
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Key draft questions
35. Formality Considerations
Casual - Informal - or Formal
What do you want to say - Say It - Say it Better
Information the reader will want - put it first.
Recipient's Name and Introduce Yourself
36. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Guidelines for successful group writing
Telegraphic Style
Main parts of instructions
Mechanical Devices
37. What is the best advice for Drafting?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Preparation - Research - Organization - Writing - Revision
Characteristics do employers like to see in a resume
Rules for writing instructions
38. What are three levels of Revision?
Short report
Revision of content - Organization - Formatting
Rules for writing instructions
Active Voice
39. How do you begin the message?
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40. Use Initialisms
Three P's for success in writing a memo
What do you want to say - Say It - Say it Better
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Cautiously i.e. BTW: by the way
41. Informal
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Characteristics of job-related writing
42. What is format of most Memos?
Coherent writing
Date - To - From - Subject Headings
Garbled Sentences
Three P's for success in writing a memo
43. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Repetition
Emphasis
Denotaion
Garbled Sentences
44. Use to call attention to a particular word or statement --
Cut out nonessentials - Minimize references to Previous Communications
Date - To - From - Subject Headings
Selecting the proper medium
Long Dashes
45. Correctness
Position
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Write Correctly so others will not think you are stupid or lack credibility
Revision - Editing - Proofreading
46. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
What do you want to say - Say It - Say it Better
Emphasis
Wordiness
Main parts of internal proposals
47. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Intensifiers
Idioms
Buzz Words
Selecting the proper medium
48. Purpose - problem - plan/solution - conclusion
Revision of content - Organization - Formatting
Main parts of internal proposals
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Selecting the proper medium
49. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Conciseness
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
50. How do you present information in long messages?
Euphemismss
Cut out nonessentials - Minimize references to Previous Communications
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
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