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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Use Initialisms
Helps include all important information; Makes you more willing to revise
Revision of content - Organization - Formatting
Main parts of a set of instructions
Cautiously i.e. BTW: by the way
2. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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3. Sentences can vary in sentence length - word order - loose and periodic sentences
Concrete Words
Four keys to effective writing
Sentence Variety
Get Feedback From Others!
4. What is critical to a message's success?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Idioms
What do you want to say - Say It - Say it Better
Attractive and Readable Format
5. Formality Considerations
Put it Last - using the opening to prepare the audience
Date - To - From - Subject Headings
Casual - Informal - or Formal
Short report
6. Iitalics - bold type - underlining etc.
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Mechanical Devices
Connotation
Short report
7. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Position
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Guidelines for successful group writing
Telegraphic Style
8. The ____________ of a word are its literal meanings - as defined in a dictionary.
Denotaion
Date - To - From - Subject Headings
Wordiness
Procedures
9. Conciseness
Short report
Goal of a letter of application
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Cut out nonessentials - Minimize references to Previous Communications
10. What are three levels of Revision?
Main parts of instructions
Goal of a letter of application
Information needed for short report
Revision of content - Organization - Formatting
11. How to end an email
Helps include all important information; Makes you more willing to revise
Position
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Ethics in Business Writing
12. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Examples of medium s of business communication
Write Correctly so others will not think you are stupid or lack credibility
Guidelines for effective business e-mail messages
Most Important Information First - and then Descending Order
13. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Characteristics of job-related writing
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Guidelines for effective business e-mail messages
Organizational - Professional - Personal
14. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Sentence Type
Position
Helps include all important information; Makes you more willing to revise
Business Writing Style
15. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Direct Statements
Main parts of instructions
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Cliches
16. What techniques can be used for gathering information?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Connotation
Concrete Words
Main parts of internal proposals
17. Use to call attention to a particular word or statement --
Euphemismss
Characteristics do employers like to see in a resume
Active Voice
Long Dashes
18. Purpose - problem - plan/solution - conclusion
Key draft questions
Write Correctly so others will not think you are stupid or lack credibility
Main parts of internal proposals
'You Viewpoint'
19. Stages can also be summarized as...
Casual - Informal - or Formal
Information the reader will want - put it first.
Main parts of internal proposals
What do you want to say - Say It - Say it Better
20. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Connotation
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Emphasis
Concrete Words
21. Repeating keywords and key phrases
Short report
Repetition
similar
Get Feedback From Others!
22. What is the general Purpose of a Letter?
Sentence Type
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Procedures
23. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Mechanical Devices
Figures of Speech
Concrete Words
Telegraphic Style
24. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Date - To - From - Subject Headings
Main parts of internal proposals
Sentence Type
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
25. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Biased Language
Intensifiers
26. Are these stages recursive or linear?
Mechanical Devices
Guidelines for successful group writing
Recursive
Recipient's Name and Introduce Yourself
27. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Buzz Words
Outlining
Active Voice
Mechanical Devices
28. What are three levels of Editing?
Main parts of internal proposals
Internal Letters. Sometimes classified as Reports
Revision - Editing - Proofreading
Active Voice
29. Steps to Successful Writing
Revision of content - Organization - Formatting
Sentence Type
Casual - Informal - or Formal
Preparation - Research - Organization - Writing - Revision
30. How do you know what to include in your message?
Your audience is the best guide for What and How
Things to think through when planning a website
Date - To - From - Subject Headings
Conciseness - Clarity - Etiquette - Correctness
31. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Put it Last - using the opening to prepare the audience
Guidelines for successful group writing
Cliches
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
32. How do you begin the message?
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33. General considerations with Email Messages
similar
Revision of content - Organization - Formatting
Conciseness - Clarity - Etiquette - Correctness
Cut out nonessentials - Minimize references to Previous Communications
34. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Instructions
Subordination
Wordiness
What do you want to say - Say It - Say it Better
35. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Garbled Sentences
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Characteristics of job-related writing
Instructions
36. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Outlining
Sentence Type
What do you want to say - Say It - Say it Better
Figures of Speech
37. What are Individual Contexts
Organizational - Professional - Personal
Cut out nonessentials - Minimize references to Previous Communications
Ethics in Business Writing
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
38. Clairty
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Put it Last - using the opening to prepare the audience
39. Using short and long sentences strategically
Sentence Variety
Sentence Length
Conciseness
Business Writing Style
40. What should you know about a Letter?
Garbled Sentences
Revision of content - Organization - Formatting
Cut out nonessentials - Minimize references to Previous Communications
Purpose - Format - Composition
41. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Short report
Coherent writing
Business Writing Style
42. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Coherent writing
Four keys to effective writing
Attractive and Readable Format
Most Important Information First - and then Descending Order
43. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Get Feedback From Others!
Idioms
Tone
Revision of content - Organization - Formatting
44. When should email NOT be used?
'You Viewpoint'
Get Feedback From Others!
Things to think through when planning a website
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
45. What is format of most Memos?
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Preparation - Research - Organization - Writing - Revision
Direct Statements
Date - To - From - Subject Headings
46. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Business Writing Style
Helps include all important information; Makes you more willing to revise
Procedures
Selecting the proper medium
47. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Cautiously i.e. BTW: by the way
Euphemismss
Get Feedback From Others!
Main parts of a set of instructions
48. What is the best advice for Drafting?
Wordiness
Figures of Speech
Characteristics do employers like to see in a resume
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
49. To emphasize the performer of an action: make the performer the subject of the verb
Cliches
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Guidelines for successful group writing
Active Voice
50. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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