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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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2. How do you know what to include in your message?
Short report
Affectation
Biased Language
Your audience is the best guide for What and How
3. Using short and long sentences strategically
Information the reader will want - put it first.
Position
Sentence Length
Direct Statements
4. What are the activities in the planning stage?
What do you want to say - Say It - Say it Better
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Most Important Information First - and then Descending Order
Organizational - Professional - Personal
5. Concern policies and regulations found in employee handbooks and other internal corporate communications
Emphasis
Abstract words
Procedures
Instructions
6. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Ethics in Business Writing
Climatic Order
Garbled Sentences
Your Name - Closing Statement such as Thanks - Regards in more formal messages
7. Use Initialisms
Cautiously i.e. BTW: by the way
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Ethics in Business Writing
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
8. How much time should a student spend in each writing stage?
One-third
Climatic Order
Cliches
Purpose - Format - Composition
9. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Preparation - Research - Organization - Writing - Revision
One-third
Put it Last - using the opening to prepare the audience
Guidelines for effective business e-mail messages
10. Goal and audience
Things to think through when planning a website
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Wordiness
Internal Letters. Sometimes classified as Reports
11. Tell and show how to do something
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Cautiously i.e. BTW: by the way
Recursive
Instructions
12. How do you present information in message?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Concrete Words
What do you want to say - Say It - Say it Better
Most Important Information First - and then Descending Order
13. To set you apart from the others; show that you have customized your resume for that company/job opening
Revision - Editing - Proofreading
Characteristics of job-related writing
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Goal of a letter of application
14. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Affectation
Concrete Words
Casual - Informal - or Formal
Biased Language
15. Techniques for writing memos and emails are...
similar
Outlining
Things to think through when planning a website
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
16. Formality Considerations
Main parts of internal proposals
Your audience is the best guide for What and How
Biased Language
Casual - Informal - or Formal
17. What techniques can be used for gathering information?
Main parts of internal proposals
Cliches
Internal Letters. Sometimes classified as Reports
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
18. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Three P's for success in writing a memo
Telegraphic Style
Main parts of internal proposals
Euphemismss
19. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
'You Viewpoint'
Garbled Sentences
Connotation
Main parts of instructions
20. The ____________ of a word are its literal meanings - as defined in a dictionary.
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Your audience is the best guide for What and How
Denotaion
Business Writing Style
21. How to end an email
Ethics in Business Writing
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Active Voice
Casual - Informal - or Formal
22. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Conciseness
Outlining
Ethics in Business Writing
Short report
23. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Figures of Speech
Goal of a letter of application
Key draft questions
Characteristics of job-related writing
24. Repeating keywords and key phrases
Climatic Order
Characteristics of job-related writing
Telegraphic Style
Repetition
25. Purpose - problem - plan/solution - conclusion
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Main parts of internal proposals
Attractive and Readable Format
Biased Language
26. Listing the ideas or facts within a sentence in sequence from least to most important
Emphasis
Position
Climatic Order
Four keys to effective writing
27. Casual
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
similar
Things to think through when planning a website
Intensifiers
28. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Helps include all important information; Makes you more willing to revise
Direct Statements
Characteristics do employers like to see in a resume
Purpose - Format - Composition
29. What is critical to a message's success?
Write Correctly so others will not think you are stupid or lack credibility
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Main parts of a set of instructions
Attractive and Readable Format
30. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Direct Statements
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Garbled Sentences
Four keys to effective writing
31. What are Pros of Email?
Repetition
Conciseness
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
32. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Repetition
Your audience is the best guide for What and How
Write Correctly so others will not think you are stupid or lack credibility
Outlining
33. What is the general Purpose of a Letter?
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Organizational - Professional - Personal
'You Viewpoint'
34. What is Indirect Order?
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Affectation
Write Correctly so others will not think you are stupid or lack credibility
Put it Last - using the opening to prepare the audience
35. Why Avoid Perfectionism in Drafting?
One-third
Rules for writing instructions
Sentence Variety
Helps include all important information; Makes you more willing to revise
36. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Cliches
Write Correctly so others will not think you are stupid or lack credibility
Cautiously i.e. BTW: by the way
Biased Language
37. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Put it Last - using the opening to prepare the audience
Rules for writing instructions
Affectation
Recipient's Name and Introduce Yourself
38. How is formatting important?
It is integral in how your audience will receive and accept the information.
Information the reader will want - put it first.
Information needed for short report
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
39. How do you begin the message?
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40. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Organizational - Professional - Personal
Main parts of internal proposals
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Guidelines for successful group writing
41. What are three levels of Revision?
Things to think through when planning a website
Four keys to effective writing
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Revision of content - Organization - Formatting
42. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Date - To - From - Subject Headings
Emphasis
Subordination
Guidelines for successful group writing
43. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Characteristics of job-related writing
Figures of Speech
Recipient's Name and Introduce Yourself
Helps include all important information; Makes you more willing to revise
44. Iitalics - bold type - underlining etc.
Position
Mechanical Devices
Telegraphic Style
Revision - Editing - Proofreading
45. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Your audience is the best guide for What and How
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Examples of medium s of business communication
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
46. What is a Memorandum?
Helps include all important information; Makes you more willing to revise
Figures of Speech
Internal Letters. Sometimes classified as Reports
Examples of medium s of business communication
47. What are three levels of Editing?
Put it Last - using the opening to prepare the audience
Biased Language
Rules for writing instructions
Revision - Editing - Proofreading
48. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Direct Statements
Conciseness
Abstract words
49. To emphasize the performer of an action: make the performer the subject of the verb
Idioms
Active Voice
Characteristics do employers like to see in a resume
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
50. What is important in the Revising stage?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Get Feedback From Others!
Subordination
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message