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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How is formatting important?
Telegraphic Style
Four keys to effective writing
Connotation
It is integral in how your audience will receive and accept the information.
2. To emphasize the performer of an action: make the performer the subject of the verb
Active Voice
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Purpose - Format - Composition
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
3. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
4. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
5. Correctness
Long Dashes
Conciseness
Connotation
Write Correctly so others will not think you are stupid or lack credibility
6. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Strategy and Humanness
Cautiously i.e. BTW: by the way
Helps include all important information; Makes you more willing to revise
Wordiness
7. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Purpose - Format - Composition
Guidelines for successful group writing
Characteristics of job-related writing
Wordiness
8. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Organizational - Professional - Personal
Goal of a letter of application
Buzz Words
Ethics in Business Writing
9. Clairty
Telegraphic Style
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
'You Viewpoint'
Your audience is the best guide for What and How
10. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Internal Letters. Sometimes classified as Reports
Climatic Order
Characteristics of job-related writing
Guidelines for effective business e-mail messages
11. To set you apart from the others; show that you have customized your resume for that company/job opening
Garbled Sentences
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Three P's for success in writing a memo
Goal of a letter of application
12. What are the activities in the planning stage?
Information the reader will want - put it first.
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Affectation
Idioms
13. What is the best advice for Drafting?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Figures of Speech
Conciseness - Clarity - Etiquette - Correctness
One-third
14. What is current emphasis on for a Letter?
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Strategy and Humanness
Cautiously i.e. BTW: by the way
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
15. How do you begin the message?
16. Tell and show how to do something
Intensifiers
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Instructions
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
17. What are three levels of Revision?
Affectation
Preparation - Research - Organization - Writing - Revision
Intensifiers
Revision of content - Organization - Formatting
18. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Rules for writing instructions
Preparation - Research - Organization - Writing - Revision
Sentence Type
Get Feedback From Others!
19. What is format of most Memos?
Euphemismss
Characteristics do employers like to see in a resume
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Date - To - From - Subject Headings
20. E.g. 'most important'
Direct Statements
Key draft questions
Subordination
Write Correctly so others will not think you are stupid or lack credibility
21. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Key draft questions
similar
What do you want to say - Say It - Say it Better
Guidelines for effective business e-mail messages
22. Use to call attention to a particular word or statement --
Coherent writing
Long Dashes
Concrete Words
Organizational - Professional - Personal
23. Etiquette
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Cliches
Figures of Speech
Buzz Words
24. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Put it Last - using the opening to prepare the audience
Four keys to effective writing
Business Writing Style
Figures of Speech
25. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Recipient's Name and Introduce Yourself
Concrete Words
Key draft questions
Get Feedback From Others!
26. What is a Memorandum?
Put it Last - using the opening to prepare the audience
Four keys to effective writing
Internal Letters. Sometimes classified as Reports
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
27. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Main parts of a set of instructions
Conciseness - Clarity - Etiquette - Correctness
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Cliches
28. What are Pros of Email?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
similar
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
29. What is Direct Order?
Main parts of instructions
Information the reader will want - put it first.
Write Correctly so others will not think you are stupid or lack credibility
Date - To - From - Subject Headings
30. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Affectation
Cliches
Characteristics do employers like to see in a resume
Put it Last - using the opening to prepare the audience
31. The ____________ of a word are its literal meanings - as defined in a dictionary.
Coherent writing
It is integral in how your audience will receive and accept the information.
Denotaion
Wordiness
32. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Garbled Sentences
Information needed for short report
Revision of content - Organization - Formatting
33. How do you Plan the message?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Figures of Speech
Ethics in Business Writing
34. Casual
Conciseness - Clarity - Etiquette - Correctness
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Recipient's Name and Introduce Yourself
Concrete Words
35. Listing the ideas or facts within a sentence in sequence from least to most important
Characteristics do employers like to see in a resume
Biased Language
Climatic Order
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
36. Stages can also be summarized as...
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Characteristics do employers like to see in a resume
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
What do you want to say - Say It - Say it Better
37. Why Avoid Perfectionism in Drafting?
What do you want to say - Say It - Say it Better
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Main parts of a set of instructions
Helps include all important information; Makes you more willing to revise
38. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Buzz Words
Characteristics of job-related writing
Conciseness - Clarity - Etiquette - Correctness
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
39. What techniques can be used for gathering information?
Business Writing Style
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Guidelines for successful group writing
40. How to end an email
Active Voice
Main parts of a set of instructions
Tone
Your Name - Closing Statement such as Thanks - Regards in more formal messages
41. Formality Considerations
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Casual - Informal - or Formal
Main parts of instructions
Strategy and Humanness
42. Purpose - findings - conclusion - and recommendations
Main parts of instructions
It is integral in how your audience will receive and accept the information.
Information needed for short report
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
43. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Climatic Order
Euphemismss
Four keys to effective writing
Telegraphic Style
44. Concern policies and regulations found in employee handbooks and other internal corporate communications
One-third
Preparation - Research - Organization - Writing - Revision
Garbled Sentences
Procedures
45. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Examples of medium s of business communication
Short report
One-third
Guidelines for effective business e-mail messages
46. What should you know about a Letter?
Euphemismss
Organizational - Professional - Personal
Garbled Sentences
Purpose - Format - Composition
47. How do you know what to include in your message?
Connotation
Your audience is the best guide for What and How
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Short report
48. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Main parts of instructions
Revision - Editing - Proofreading
Short report
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
49. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Guidelines for effective business e-mail messages
Denotaion
Outlining
50. When should email NOT be used?
Three P's for success in writing a memo
Guidelines for successful group writing
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Information needed for short report