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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are Cons of Email?
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2. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Sentence Variety
Conciseness - Clarity - Etiquette - Correctness
Characteristics of job-related writing
3. Purpose - findings - conclusion - and recommendations
Most Important Information First - and then Descending Order
Internal Letters. Sometimes classified as Reports
Connotation
Information needed for short report
4. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Tone
Main parts of a set of instructions
Attractive and Readable Format
Coherent writing
5. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
'You Viewpoint'
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Intensifiers
Abstract words
6. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Climatic Order
Revision of content - Organization - Formatting
Casual - Informal - or Formal
Rules for writing instructions
7. Steps to Successful Writing
Attractive and Readable Format
Telegraphic Style
Preparation - Research - Organization - Writing - Revision
Concrete Words
8. Listing the ideas or facts within a sentence in sequence from least to most important
Three P's for success in writing a memo
Position
Telegraphic Style
Climatic Order
9. What is current emphasis on for a Letter?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Telegraphic Style
Strategy and Humanness
Characteristics do employers like to see in a resume
10. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Intensifiers
Mechanical Devices
Position
Organizational - Professional - Personal
11. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Concrete Words
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Three P's for success in writing a memo
Buzz Words
12. What are Pros of Email?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Direct Statements
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Examples of medium s of business communication
13. Clairty
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Instructions
Key draft questions
Sentence Type
14. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Information the reader will want - put it first.
Direct Statements
Emphasis
Examples of medium s of business communication
15. How is formatting important?
Sentence Variety
Conciseness - Clarity - Etiquette - Correctness
Things to think through when planning a website
It is integral in how your audience will receive and accept the information.
16. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Buzz Words
Active Voice
Casual - Informal - or Formal
Sentence Type
17. What is critical to a message's success?
Attractive and Readable Format
What do you want to say - Say It - Say it Better
Euphemismss
Characteristics of job-related writing
18. Techniques for writing memos and emails are...
similar
Telegraphic Style
Concrete Words
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
19. What types of research is done in gathering information?
Casual - Informal - or Formal
Buzz Words
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
20. To emphasize the performer of an action: make the performer the subject of the verb
Active Voice
Four keys to effective writing
Repetition
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
21. When should email NOT be used?
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Your audience is the best guide for What and How
Telegraphic Style
22. What techniques can be used for gathering information?
Abstract words
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Helps include all important information; Makes you more willing to revise
Three P's for success in writing a memo
23. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Main parts of a set of instructions
Connotation
Repetition
Biased Language
24. What should you know about a Letter?
Denotaion
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Purpose - Format - Composition
Recursive
25. What are three levels of Revision?
Mechanical Devices
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Get Feedback From Others!
Revision of content - Organization - Formatting
26. Goal and audience
Main parts of instructions
Affectation
Procedures
Things to think through when planning a website
27. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Buzz Words
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Emphasis
'You Viewpoint'
28. To set you apart from the others; show that you have customized your resume for that company/job opening
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Characteristics of job-related writing
Goal of a letter of application
'You Viewpoint'
29. What are Individual Contexts
One-third
Cautiously i.e. BTW: by the way
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Organizational - Professional - Personal
30. E.g. 'most important'
Long Dashes
Subordination
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Direct Statements
31. What is Indirect Order?
Cut out nonessentials - Minimize references to Previous Communications
Four keys to effective writing
Put it Last - using the opening to prepare the audience
Subordination
32. Using words like 'most - much - very' with caution - wthout overdoing it.
Climatic Order
Intensifiers
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Guidelines for successful group writing
33. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Euphemismss
Cut out nonessentials - Minimize references to Previous Communications
Cliches
Abstract words
34. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Information the reader will want - put it first.
Conciseness
Main parts of instructions
Subordination
35. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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36. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Internal Letters. Sometimes classified as Reports
Characteristics of job-related writing
Most Important Information First - and then Descending Order
Subordination
37. Purpose - problem - plan/solution - conclusion
Main parts of internal proposals
Rules for writing instructions
Purpose - Format - Composition
Ethics in Business Writing
38. How do you present information in message?
Preparation - Research - Organization - Writing - Revision
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
It is integral in how your audience will receive and accept the information.
Most Important Information First - and then Descending Order
39. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Date - To - From - Subject Headings
Wordiness
Main parts of instructions
40. Why Avoid Perfectionism in Drafting?
Helps include all important information; Makes you more willing to revise
Short report
Get Feedback From Others!
Active Voice
41. Stages can also be summarized as...
Climatic Order
What do you want to say - Say It - Say it Better
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Euphemismss
42. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Ethics in Business Writing
Characteristics of job-related writing
Garbled Sentences
43. Repeating keywords and key phrases
Main parts of internal proposals
Active Voice
Connotation
Repetition
44. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Put it Last - using the opening to prepare the audience
Connotation
Telegraphic Style
Garbled Sentences
45. Conciseness
Coherent writing
Mechanical Devices
Cut out nonessentials - Minimize references to Previous Communications
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
46. Casual
It is integral in how your audience will receive and accept the information.
Preparation - Research - Organization - Writing - Revision
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Instructions
47. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Write Correctly so others will not think you are stupid or lack credibility
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Short report
Tone
48. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Procedures
Mechanical Devices
Affectation
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
49. How do you know what to include in your message?
Your audience is the best guide for What and How
'You Viewpoint'
Subordination
Preparation - Research - Organization - Writing - Revision
50. Use to call attention to a particular word or statement --
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Connotation
Outlining
Long Dashes