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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Denotaion
Information needed for short report
Selecting the proper medium
2. How do you begin the message?
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3. Concern policies and regulations found in employee handbooks and other internal corporate communications
Conciseness - Clarity - Etiquette - Correctness
Examples of medium s of business communication
Mechanical Devices
Procedures
4. Correctness
Guidelines for effective business e-mail messages
Your audience is the best guide for What and How
Get Feedback From Others!
Write Correctly so others will not think you are stupid or lack credibility
5. What is the best advice for Drafting?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Buzz Words
Selecting the proper medium
Revision of content - Organization - Formatting
6. The ____________ of a word are its literal meanings - as defined in a dictionary.
Denotaion
Things to think through when planning a website
Cliches
Most Important Information First - and then Descending Order
7. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Euphemismss
Buzz Words
Write Correctly so others will not think you are stupid or lack credibility
Main parts of instructions
8. Using words like 'most - much - very' with caution - wthout overdoing it.
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Information needed for short report
Procedures
Intensifiers
9. General considerations with Email Messages
Internal Letters. Sometimes classified as Reports
Position
Rules for writing instructions
Conciseness - Clarity - Etiquette - Correctness
10. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Connotation
Cautiously i.e. BTW: by the way
Telegraphic Style
Concrete Words
11. Tell and show how to do something
Telegraphic Style
Organizational - Professional - Personal
Instructions
Put it Last - using the opening to prepare the audience
12. Formality Considerations
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Sentence Variety
Emphasis
Casual - Informal - or Formal
13. To emphasize the performer of an action: make the performer the subject of the verb
Things to think through when planning a website
Strategy and Humanness
Active Voice
One-third
14. Etiquette
Selecting the proper medium
Garbled Sentences
Your Name - Closing Statement such as Thanks - Regards in more formal messages
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
15. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Four keys to effective writing
Abstract words
Telegraphic Style
Main parts of instructions
16. How much time should a student spend in each writing stage?
Casual - Informal - or Formal
One-third
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Connotation
17. To set you apart from the others; show that you have customized your resume for that company/job opening
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Get Feedback From Others!
Active Voice
Goal of a letter of application
18. Casual
Selecting the proper medium
Climatic Order
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Euphemismss
19. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Short report
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Garbled Sentences
Connotation
20. What is critical to a message's success?
Attractive and Readable Format
Tone
Subordination
Affectation
21. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Main parts of instructions
Sentence Type
Get Feedback From Others!
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
22. Listing the ideas or facts within a sentence in sequence from least to most important
Things to think through when planning a website
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Climatic Order
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
23. What techniques can be used for gathering information?
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Main parts of a set of instructions
Conciseness - Clarity - Etiquette - Correctness
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
24. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Goal of a letter of application
Helps include all important information; Makes you more willing to revise
Idioms
25. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Euphemismss
Four keys to effective writing
Write Correctly so others will not think you are stupid or lack credibility
Connotation
26. Formal
Characteristics do employers like to see in a resume
Most Important Information First - and then Descending Order
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Things to think through when planning a website
27. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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28. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Characteristics do employers like to see in a resume
What do you want to say - Say It - Say it Better
Write Correctly so others will not think you are stupid or lack credibility
Key draft questions
29. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Preparation - Research - Organization - Writing - Revision
Characteristics of job-related writing
Position
One-third
30. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Guidelines for successful group writing
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Connotation
Euphemismss
31. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Guidelines for effective business e-mail messages
Telegraphic Style
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Organizational - Professional - Personal
32. Sentences can vary in sentence length - word order - loose and periodic sentences
Sentence Variety
Repetition
Characteristics of job-related writing
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
33. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Characteristics of job-related writing
Abstract words
Garbled Sentences
Long Dashes
34. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Guidelines for effective business e-mail messages
Short report
Cliches
35. What are Pros of Email?
Date - To - From - Subject Headings
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Connotation
Subordination
36. Informal
Recursive
Key draft questions
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
37. Using short and long sentences strategically
Revision of content - Organization - Formatting
Sentence Length
Affectation
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
38. What is Direct Order?
Biased Language
What do you want to say - Say It - Say it Better
Information the reader will want - put it first.
Main parts of instructions
39. What are three levels of Editing?
Most Important Information First - and then Descending Order
Examples of medium s of business communication
Revision - Editing - Proofreading
Goal of a letter of application
40. How do you know what to include in your message?
Cliches
Guidelines for effective business e-mail messages
Your audience is the best guide for What and How
Procedures
41. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Goal of a letter of application
One-third
Coherent writing
Write Correctly so others will not think you are stupid or lack credibility
42. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Most Important Information First - and then Descending Order
Affectation
Biased Language
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
43. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Characteristics do employers like to see in a resume
Buzz Words
Figures of Speech
44. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Idioms
Outlining
Subordination
Ethics in Business Writing
45. What are the activities in the planning stage?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Strategy and Humanness
Characteristics do employers like to see in a resume
Sentence Variety
46. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Recursive
Garbled Sentences
Instructions
Ethics in Business Writing
47. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Key draft questions
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Guidelines for successful group writing
Recursive
48. How do you present information in long messages?
'You Viewpoint'
Recursive
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Figures of Speech
49. What should you know about a Letter?
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
What do you want to say - Say It - Say it Better
Purpose - Format - Composition
Your Name - Closing Statement such as Thanks - Regards in more formal messages
50. Clairty
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Information needed for short report
Put it Last - using the opening to prepare the audience
Buzz Words