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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Three P's for success in writing a memo
Wordiness
'You Viewpoint'
Examples of medium s of business communication
2. Purpose - problem - plan/solution - conclusion
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Main parts of internal proposals
Guidelines for successful group writing
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
3. What is current emphasis on for a Letter?
Conciseness
similar
Goal of a letter of application
Strategy and Humanness
4. How do you present information in long messages?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
It is integral in how your audience will receive and accept the information.
Repetition
Information the reader will want - put it first.
5. What are the activities in the planning stage?
Emphasis
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Connotation
Write Correctly so others will not think you are stupid or lack credibility
6. How do you begin the message?
7. What are Individual Contexts
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Organizational - Professional - Personal
8. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Conciseness
Abstract words
Cut out nonessentials - Minimize references to Previous Communications
Revision - Editing - Proofreading
9. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Active Voice
Sentence Length
Short report
Internal Letters. Sometimes classified as Reports
10. Use Initialisms
Cliches
Date - To - From - Subject Headings
Purpose - Format - Composition
Cautiously i.e. BTW: by the way
11. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Casual - Informal - or Formal
Business Writing Style
Characteristics of job-related writing
Repetition
12. Formality Considerations
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Casual - Informal - or Formal
Key draft questions
13. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Four keys to effective writing
Guidelines for successful group writing
It is integral in how your audience will receive and accept the information.
'You Viewpoint'
14. Informal
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Abstract words
Organizational - Professional - Personal
Coherent writing
15. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Sentence Type
Emphasis
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Main parts of instructions
16. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Characteristics do employers like to see in a resume
17. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Goal of a letter of application
Key draft questions
What do you want to say - Say It - Say it Better
Cliches
18. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Goal of a letter of application
Selecting the proper medium
Recipient's Name and Introduce Yourself
Guidelines for effective business e-mail messages
19. What is important in the Revising stage?
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Get Feedback From Others!
Date - To - From - Subject Headings
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
20. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Guidelines for successful group writing
Ethics in Business Writing
Put it Last - using the opening to prepare the audience
21. What is Direct Order?
Information the reader will want - put it first.
It is integral in how your audience will receive and accept the information.
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
22. What is Indirect Order?
Put it Last - using the opening to prepare the audience
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Active Voice
23. What are Pros of Email?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Ethics in Business Writing
Figures of Speech
24. Correctness
Direct Statements
Write Correctly so others will not think you are stupid or lack credibility
Information needed for short report
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
25. What is a Memorandum?
Tone
Internal Letters. Sometimes classified as Reports
Sentence Type
Selecting the proper medium
26. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
27. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Short report
Direct Statements
Internal Letters. Sometimes classified as Reports
Connotation
28. Why Avoid Perfectionism in Drafting?
Revision - Editing - Proofreading
Coherent writing
Sentence Type
Helps include all important information; Makes you more willing to revise
29. Clairty
'You Viewpoint'
Preparation - Research - Organization - Writing - Revision
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
30. Sentences can vary in sentence length - word order - loose and periodic sentences
Idioms
Outlining
It is integral in how your audience will receive and accept the information.
Sentence Variety
31. What should you know about a Letter?
Conciseness - Clarity - Etiquette - Correctness
Purpose - Format - Composition
Goal of a letter of application
Outlining
32. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Three P's for success in writing a memo
Ethics in Business Writing
Main parts of a set of instructions
33. Concern policies and regulations found in employee handbooks and other internal corporate communications
Procedures
Conciseness
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Information needed for short report
34. What is format of most Memos?
Date - To - From - Subject Headings
Recipient's Name and Introduce Yourself
Procedures
Conciseness
35. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Preparation - Research - Organization - Writing - Revision
Procedures
Climatic Order
Sentence Type
36. What are three levels of Revision?
Three P's for success in writing a memo
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Revision of content - Organization - Formatting
Selecting the proper medium
37. How to end an email
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Affectation
Key draft questions
Subordination
38. When should email NOT be used?
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Cautiously i.e. BTW: by the way
Abstract words
39. Steps to Successful Writing
Main parts of internal proposals
Revision of content - Organization - Formatting
Tone
Preparation - Research - Organization - Writing - Revision
40. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Coherent writing
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Affectation
Internal Letters. Sometimes classified as Reports
41. What types of research is done in gathering information?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Tone
Connotation
Information needed for short report
42. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Guidelines for successful group writing
Conciseness
Cliches
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
43. How is formatting important?
It is integral in how your audience will receive and accept the information.
Guidelines for effective business e-mail messages
Ethics in Business Writing
Intensifiers
44. Repeating keywords and key phrases
Purpose - Format - Composition
Repetition
Guidelines for effective business e-mail messages
Sentence Variety
45. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Conciseness - Clarity - Etiquette - Correctness
Characteristics of job-related writing
similar
Organizational - Professional - Personal
46. To set you apart from the others; show that you have customized your resume for that company/job opening
Guidelines for successful group writing
Goal of a letter of application
Long Dashes
Outlining
47. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Key draft questions
Strategy and Humanness
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Telegraphic Style
48. Goal and audience
Recipient's Name and Introduce Yourself
Things to think through when planning a website
Selecting the proper medium
Emphasis
49. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Emphasis
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
50. E.g. 'most important'
Date - To - From - Subject Headings
Guidelines for effective business e-mail messages
Direct Statements
Long Dashes