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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are three levels of Revision?
Concrete Words
Revision - Editing - Proofreading
Revision of content - Organization - Formatting
Conciseness - Clarity - Etiquette - Correctness
2. Correctness
Repetition
Write Correctly so others will not think you are stupid or lack credibility
Examples of medium s of business communication
One-third
3. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Outlining
Wordiness
Telegraphic Style
Concrete Words
4. Etiquette
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Key draft questions
'You Viewpoint'
Wordiness
5. The ____________ of a word are its literal meanings - as defined in a dictionary.
Direct Statements
Information needed for short report
Denotaion
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
6. What is critical to a message's success?
Attractive and Readable Format
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Euphemismss
Key draft questions
7. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Key draft questions
'You Viewpoint'
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Euphemismss
8. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Abstract words
Idioms
Examples of medium s of business communication
Main parts of instructions
9. Techniques for writing memos and emails are...
Direct Statements
similar
Purpose - Format - Composition
Selecting the proper medium
10. What are Individual Contexts
Things to think through when planning a website
Sentence Type
Wordiness
Organizational - Professional - Personal
11. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Recipient's Name and Introduce Yourself
Put it Last - using the opening to prepare the audience
Outlining
Idioms
12. What are three levels of Editing?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Revision - Editing - Proofreading
Characteristics of job-related writing
Your audience is the best guide for What and How
13. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Write Correctly so others will not think you are stupid or lack credibility
Affectation
Guidelines for effective business e-mail messages
Sentence Type
14. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Key draft questions
Characteristics do employers like to see in a resume
Concrete Words
Long Dashes
15. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Write Correctly so others will not think you are stupid or lack credibility
Conciseness
Your audience is the best guide for What and How
Connotation
16. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Subordination
Direct Statements
Goal of a letter of application
Selecting the proper medium
17. Why Avoid Perfectionism in Drafting?
Guidelines for successful group writing
Date - To - From - Subject Headings
Main parts of a set of instructions
Helps include all important information; Makes you more willing to revise
18. How do you begin the message?
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19. What is Direct Order?
Active Voice
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Information the reader will want - put it first.
Connotation
20. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Four keys to effective writing
Conciseness - Clarity - Etiquette - Correctness
Recursive
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
21. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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22. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
One-third
Main parts of internal proposals
Denotaion
Connotation
23. What is current emphasis on for a Letter?
Sentence Length
Things to think through when planning a website
Garbled Sentences
Strategy and Humanness
24. When should email NOT be used?
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Internal Letters. Sometimes classified as Reports
Wordiness
Purpose - Format - Composition
25. Use to call attention to a particular word or statement --
Goal of a letter of application
Active Voice
Guidelines for successful group writing
Long Dashes
26. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Characteristics of job-related writing
Active Voice
Direct Statements
Rules for writing instructions
27. What are Pros of Email?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Business Writing Style
Conciseness
Information the reader will want - put it first.
28. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Biased Language
Sentence Variety
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
29. Stages can also be summarized as...
Conciseness
Cut out nonessentials - Minimize references to Previous Communications
What do you want to say - Say It - Say it Better
Climatic Order
30. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Business Writing Style
Cut out nonessentials - Minimize references to Previous Communications
Connotation
Information needed for short report
31. How do you know what to include in your message?
Characteristics of job-related writing
Position
Your audience is the best guide for What and How
Characteristics of job-related writing
32. Using short and long sentences strategically
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Telegraphic Style
Sentence Length
Revision - Editing - Proofreading
33. Concern policies and regulations found in employee handbooks and other internal corporate communications
Four keys to effective writing
Sentence Variety
Main parts of internal proposals
Procedures
34. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Conciseness
Main parts of a set of instructions
Revision of content - Organization - Formatting
Cliches
35. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Recipient's Name and Introduce Yourself
Your audience is the best guide for What and How
Affectation
Abstract words
36. Are these stages recursive or linear?
What do you want to say - Say It - Say it Better
Recursive
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Cautiously i.e. BTW: by the way
37. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Selecting the proper medium
Business Writing Style
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Wordiness
38. How do you present information in long messages?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Sentence Type
Recursive
Cut out nonessentials - Minimize references to Previous Communications
39. Tell and show how to do something
Instructions
Main parts of instructions
Most Important Information First - and then Descending Order
Conciseness
40. Purpose - findings - conclusion - and recommendations
Write Correctly so others will not think you are stupid or lack credibility
Cautiously i.e. BTW: by the way
Information needed for short report
Characteristics of job-related writing
41. Clairty
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Three P's for success in writing a memo
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
42. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Business Writing Style
Conciseness - Clarity - Etiquette - Correctness
Ethics in Business Writing
43. Formality Considerations
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Figures of Speech
Abstract words
Casual - Informal - or Formal
44. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Figures of Speech
Internal Letters. Sometimes classified as Reports
Business Writing Style
Main parts of internal proposals
45. What techniques can be used for gathering information?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Buzz Words
Cautiously i.e. BTW: by the way
Conciseness - Clarity - Etiquette - Correctness
46. Sentences can vary in sentence length - word order - loose and periodic sentences
Sentence Length
Sentence Variety
Helps include all important information; Makes you more willing to revise
It is integral in how your audience will receive and accept the information.
47. Using words like 'most - much - very' with caution - wthout overdoing it.
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Sentence Length
Intensifiers
Tone
48. What is a Memorandum?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Conciseness - Clarity - Etiquette - Correctness
Internal Letters. Sometimes classified as Reports
Organizational - Professional - Personal
49. How do you Plan the message?
Mechanical Devices
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Tone
Main parts of a set of instructions
50. What is the general Purpose of a Letter?
Get Feedback From Others!
Most Important Information First - and then Descending Order
Organizational - Professional - Personal
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.