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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Listing the ideas or facts within a sentence in sequence from least to most important
Main parts of a set of instructions
Biased Language
What do you want to say - Say It - Say it Better
Climatic Order
2. Using short and long sentences strategically
Garbled Sentences
Sentence Length
Coherent writing
Internal Letters. Sometimes classified as Reports
3. When should email NOT be used?
Instructions
It is integral in how your audience will receive and accept the information.
Conciseness - Clarity - Etiquette - Correctness
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
4. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Euphemismss
Intensifiers
Sentence Type
Subordination
5. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Rules for writing instructions
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Characteristics do employers like to see in a resume
Get Feedback From Others!
6. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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7. Repeating keywords and key phrases
Repetition
Write Correctly so others will not think you are stupid or lack credibility
Connotation
Date - To - From - Subject Headings
8. What is Direct Order?
Information the reader will want - put it first.
Recipient's Name and Introduce Yourself
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Preparation - Research - Organization - Writing - Revision
9. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Conciseness
similar
Affectation
Characteristics of job-related writing
10. Use Initialisms
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Cautiously i.e. BTW: by the way
'You Viewpoint'
Abstract words
11. What are Individual Contexts
Organizational - Professional - Personal
Idioms
Active Voice
Recursive
12. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Direct Statements
Figures of Speech
Biased Language
13. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Sentence Variety
Coherent writing
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Write Correctly so others will not think you are stupid or lack credibility
14. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Organizational - Professional - Personal
Examples of medium s of business communication
Get Feedback From Others!
15. Etiquette
Most Important Information First - and then Descending Order
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Guidelines for successful group writing
16. What is critical to a message's success?
Attractive and Readable Format
Long Dashes
Garbled Sentences
Repetition
17. Concern policies and regulations found in employee handbooks and other internal corporate communications
Procedures
Short report
Sentence Variety
Tone
18. How much time should a student spend in each writing stage?
Preparation - Research - Organization - Writing - Revision
Your audience is the best guide for What and How
Revision - Editing - Proofreading
One-third
19. What are three levels of Editing?
Ethics in Business Writing
Internal Letters. Sometimes classified as Reports
Recipient's Name and Introduce Yourself
Revision - Editing - Proofreading
20. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Ethics in Business Writing
Main parts of a set of instructions
Subordination
21. Use to call attention to a particular word or statement --
Long Dashes
Information the reader will want - put it first.
Goal of a letter of application
Revision - Editing - Proofreading
22. What is format of most Memos?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Date - To - From - Subject Headings
Write Correctly so others will not think you are stupid or lack credibility
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
23. What is a Memorandum?
Internal Letters. Sometimes classified as Reports
Revision of content - Organization - Formatting
'You Viewpoint'
Business Writing Style
24. To emphasize the performer of an action: make the performer the subject of the verb
Sentence Variety
Active Voice
Cliches
Euphemismss
25. To set you apart from the others; show that you have customized your resume for that company/job opening
Goal of a letter of application
Short report
Sentence Length
Casual - Informal - or Formal
26. General considerations with Email Messages
Short report
Business Writing Style
Four keys to effective writing
Conciseness - Clarity - Etiquette - Correctness
27. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Connotation
Things to think through when planning a website
Casual - Informal - or Formal
Buzz Words
28. Informal
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Business Writing Style
Subordination
Outlining
29. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Business Writing Style
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Recursive
Guidelines for successful group writing
30. Sentences can vary in sentence length - word order - loose and periodic sentences
Write Correctly so others will not think you are stupid or lack credibility
Characteristics do employers like to see in a resume
Telegraphic Style
Sentence Variety
31. The ____________ of a word are its literal meanings - as defined in a dictionary.
Examples of medium s of business communication
Affectation
Denotaion
Purpose - Format - Composition
32. What types of research is done in gathering information?
Affectation
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
33. Iitalics - bold type - underlining etc.
Position
Conciseness
Four keys to effective writing
Mechanical Devices
34. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
What do you want to say - Say It - Say it Better
Examples of medium s of business communication
Instructions
Four keys to effective writing
35. What techniques can be used for gathering information?
Guidelines for successful group writing
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Things to think through when planning a website
Emphasis
36. How do you Plan the message?
Revision - Editing - Proofreading
Sentence Type
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Denotaion
37. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Figures of Speech
Guidelines for successful group writing
Repetition
Wordiness
38. What is the best advice for Drafting?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Short report
Figures of Speech
39. What are Pros of Email?
Biased Language
Your audience is the best guide for What and How
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Goal of a letter of application
40. Techniques for writing memos and emails are...
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Instructions
similar
41. How do you present information in message?
Coherent writing
Most Important Information First - and then Descending Order
Guidelines for successful group writing
Key draft questions
42. Formal
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Main parts of a set of instructions
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Sentence Length
43. Are these stages recursive or linear?
Most Important Information First - and then Descending Order
Rules for writing instructions
Date - To - From - Subject Headings
Recursive
44. How do you present information in long messages?
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Strategy and Humanness
One-third
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
45. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Emphasis
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Things to think through when planning a website
Sentence Variety
46. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Long Dashes
Garbled Sentences
Business Writing Style
Rules for writing instructions
47. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Characteristics of job-related writing
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Helps include all important information; Makes you more willing to revise
Subordination
48. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Position
Sentence Type
Purpose - Format - Composition
Casual - Informal - or Formal
49. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Instructions
Selecting the proper medium
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
50. How do you begin the message?
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