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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Main parts of a set of instructions
Four keys to effective writing
Goal of a letter of application
Helps include all important information; Makes you more willing to revise
2. Etiquette
Goal of a letter of application
Information needed for short report
Garbled Sentences
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
3. What are Cons of Email?
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4. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Things to think through when planning a website
Short report
Biased Language
Three P's for success in writing a memo
5. What types of research is done in gathering information?
Procedures
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Put it Last - using the opening to prepare the audience
Preparation - Research - Organization - Writing - Revision
6. Stages can also be summarized as...
Examples of medium s of business communication
What do you want to say - Say It - Say it Better
Main parts of internal proposals
Wordiness
7. Sentences can vary in sentence length - word order - loose and periodic sentences
Telegraphic Style
Sentence Variety
Sentence Type
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
8. What is current emphasis on for a Letter?
Casual - Informal - or Formal
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Strategy and Humanness
similar
9. To set you apart from the others; show that you have customized your resume for that company/job opening
Internal Letters. Sometimes classified as Reports
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Goal of a letter of application
Purpose - Format - Composition
10. Formality Considerations
Business Writing Style
Examples of medium s of business communication
Casual - Informal - or Formal
Intensifiers
11. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Goal of a letter of application
Things to think through when planning a website
Characteristics of job-related writing
12. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Internal Letters. Sometimes classified as Reports
Garbled Sentences
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Procedures
13. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Instructions
Recipient's Name and Introduce Yourself
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Wordiness
14. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Most Important Information First - and then Descending Order
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Date - To - From - Subject Headings
Main parts of a set of instructions
15. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Main parts of internal proposals
Idioms
Euphemismss
Tone
16. Purpose - findings - conclusion - and recommendations
Wordiness
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Information needed for short report
Procedures
17. What is the general Purpose of a Letter?
Preparation - Research - Organization - Writing - Revision
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Denotaion
Casual - Informal - or Formal
18. General considerations with Email Messages
Position
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Conciseness - Clarity - Etiquette - Correctness
Business Writing Style
19. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Write Correctly so others will not think you are stupid or lack credibility
Direct Statements
Ethics in Business Writing
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
20. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Concrete Words
Subordination
Ethics in Business Writing
Business Writing Style
21. What is Direct Order?
Information the reader will want - put it first.
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
22. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Cautiously i.e. BTW: by the way
Buzz Words
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Idioms
23. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Cliches
Rules for writing instructions
Characteristics do employers like to see in a resume
24. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Write Correctly so others will not think you are stupid or lack credibility
Get Feedback From Others!
Intensifiers
Telegraphic Style
25. What is Indirect Order?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Procedures
Put it Last - using the opening to prepare the audience
Characteristics do employers like to see in a resume
26. What are Pros of Email?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Active Voice
Coherent writing
Recipient's Name and Introduce Yourself
27. How do you present information in long messages?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Characteristics of job-related writing
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Outlining
28. How do you begin the message?
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29. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
It is integral in how your audience will receive and accept the information.
Business Writing Style
Conciseness
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
30. What are three levels of Revision?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Revision of content - Organization - Formatting
Characteristics of job-related writing
Active Voice
31. Correctness
Selecting the proper medium
Information the reader will want - put it first.
Write Correctly so others will not think you are stupid or lack credibility
Telegraphic Style
32. Informal
Wordiness
Cautiously i.e. BTW: by the way
Internal Letters. Sometimes classified as Reports
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
33. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Figures of Speech
Outlining
Emphasis
Long Dashes
34. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Emphasis
Business Writing Style
Characteristics do employers like to see in a resume
Goal of a letter of application
35. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Business Writing Style
Internal Letters. Sometimes classified as Reports
Conciseness - Clarity - Etiquette - Correctness
36. Tell and show how to do something
Selecting the proper medium
Instructions
Your audience is the best guide for What and How
Main parts of instructions
37. Formal
Biased Language
Climatic Order
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Preparation - Research - Organization - Writing - Revision
38. How do you present information in message?
Idioms
Strategy and Humanness
Selecting the proper medium
Most Important Information First - and then Descending Order
39. How do you Plan the message?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Organizational - Professional - Personal
Rules for writing instructions
Three P's for success in writing a memo
40. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Conciseness
Most Important Information First - and then Descending Order
Internal Letters. Sometimes classified as Reports
Main parts of instructions
41. What are Individual Contexts
Sentence Length
Instructions
Conciseness
Organizational - Professional - Personal
42. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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43. How much time should a student spend in each writing stage?
Revision of content - Organization - Formatting
Emphasis
Cliches
One-third
44. Steps to Successful Writing
It is integral in how your audience will receive and accept the information.
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
'You Viewpoint'
Preparation - Research - Organization - Writing - Revision
45. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Idioms
Helps include all important information; Makes you more willing to revise
Characteristics of job-related writing
Sentence Type
46. Iitalics - bold type - underlining etc.
Repetition
Write Correctly so others will not think you are stupid or lack credibility
Tone
Mechanical Devices
47. What is format of most Memos?
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Climatic Order
Date - To - From - Subject Headings
Get Feedback From Others!
48. Goal and audience
Business Writing Style
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Things to think through when planning a website
Biased Language
49. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Most Important Information First - and then Descending Order
Guidelines for effective business e-mail messages
similar
Main parts of instructions
50. Why Avoid Perfectionism in Drafting?
Main parts of internal proposals
Helps include all important information; Makes you more willing to revise
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Main parts of a set of instructions
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