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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Telegraphic Style
Examples of medium s of business communication
Characteristics of job-related writing
Recipient's Name and Introduce Yourself
2. Correctness
One-third
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Write Correctly so others will not think you are stupid or lack credibility
Characteristics of job-related writing
3. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Four keys to effective writing
Figures of Speech
Connotation
Biased Language
4. Are these stages recursive or linear?
Affectation
Preparation - Research - Organization - Writing - Revision
Recursive
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
5. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Key draft questions
Things to think through when planning a website
Information the reader will want - put it first.
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
6. Tell and show how to do something
Instructions
Short report
It is integral in how your audience will receive and accept the information.
Revision of content - Organization - Formatting
7. How do you Plan the message?
Attractive and Readable Format
Sentence Type
Characteristics do employers like to see in a resume
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
8. What is current emphasis on for a Letter?
Strategy and Humanness
Procedures
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Characteristics do employers like to see in a resume
9. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Position
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Idioms
Examples of medium s of business communication
10. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Subordination
Biased Language
Characteristics of job-related writing
Long Dashes
11. How do you know what to include in your message?
Get Feedback From Others!
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Your audience is the best guide for What and How
Position
12. What should you know about a Letter?
Purpose - Format - Composition
Characteristics do employers like to see in a resume
Biased Language
Idioms
13. Formal
Preparation - Research - Organization - Writing - Revision
Direct Statements
Write Correctly so others will not think you are stupid or lack credibility
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
14. Iitalics - bold type - underlining etc.
Connotation
Mechanical Devices
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Telegraphic Style
15. How is formatting important?
It is integral in how your audience will receive and accept the information.
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Main parts of internal proposals
Abstract words
16. How to end an email
Get Feedback From Others!
Casual - Informal - or Formal
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Selecting the proper medium
17. What is format of most Memos?
Information the reader will want - put it first.
Telegraphic Style
Date - To - From - Subject Headings
Characteristics of job-related writing
18. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Direct Statements
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Buzz Words
It is integral in how your audience will receive and accept the information.
19. What are three levels of Revision?
Telegraphic Style
Cut out nonessentials - Minimize references to Previous Communications
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Revision of content - Organization - Formatting
20. What is Direct Order?
Sentence Length
Information the reader will want - put it first.
Repetition
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
21. Concern policies and regulations found in employee handbooks and other internal corporate communications
Procedures
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Most Important Information First - and then Descending Order
Long Dashes
22. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Short report
Active Voice
Conciseness
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
23. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Guidelines for successful group writing
Long Dashes
Main parts of internal proposals
Key draft questions
24. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Climatic Order
Position
Your audience is the best guide for What and How
It is integral in how your audience will receive and accept the information.
25. How do you present information in long messages?
Intensifiers
Sentence Variety
Information the reader will want - put it first.
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
26. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Sentence Length
Rules for writing instructions
Active Voice
Connotation
27. Purpose - problem - plan/solution - conclusion
Sentence Variety
Key draft questions
Purpose - Format - Composition
Main parts of internal proposals
28. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Casual - Informal - or Formal
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Intensifiers
Ethics in Business Writing
29. Techniques for writing memos and emails are...
Business Writing Style
similar
Ethics in Business Writing
Rules for writing instructions
30. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Your audience is the best guide for What and How
Cliches
Short report
31. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Three P's for success in writing a memo
Date - To - From - Subject Headings
Selecting the proper medium
Emphasis
32. Use to call attention to a particular word or statement --
Revision - Editing - Proofreading
'You Viewpoint'
Long Dashes
Your Name - Closing Statement such as Thanks - Regards in more formal messages
33. Listing the ideas or facts within a sentence in sequence from least to most important
Conciseness
Climatic Order
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Main parts of a set of instructions
34. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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35. To set you apart from the others; show that you have customized your resume for that company/job opening
Rules for writing instructions
Purpose - Format - Composition
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Goal of a letter of application
36. What are Individual Contexts
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Organizational - Professional - Personal
Cautiously i.e. BTW: by the way
Your audience is the best guide for What and How
37. Clairty
Ethics in Business Writing
Characteristics do employers like to see in a resume
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Write Correctly so others will not think you are stupid or lack credibility
38. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Characteristics of job-related writing
Coherent writing
Goal of a letter of application
Main parts of instructions
39. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Connotation
Characteristics of job-related writing
Main parts of a set of instructions
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
40. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Wordiness
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Goal of a letter of application
Tone
41. General considerations with Email Messages
Conciseness - Clarity - Etiquette - Correctness
Information needed for short report
Biased Language
Instructions
42. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Information needed for short report
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Connotation
Attractive and Readable Format
43. Using short and long sentences strategically
Concrete Words
Characteristics of job-related writing
Sentence Length
Cliches
44. What is important in the Revising stage?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Recipient's Name and Introduce Yourself
Get Feedback From Others!
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
45. Why Avoid Perfectionism in Drafting?
Recursive
Figures of Speech
Helps include all important information; Makes you more willing to revise
Organizational - Professional - Personal
46. What is the general Purpose of a Letter?
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Euphemismss
Examples of medium s of business communication
47. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Outlining
Main parts of internal proposals
Information the reader will want - put it first.
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
48. E.g. 'most important'
Guidelines for effective business e-mail messages
Buzz Words
Goal of a letter of application
Direct Statements
49. What are three levels of Editing?
Revision - Editing - Proofreading
Sentence Length
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Preparation - Research - Organization - Writing - Revision
50. Formality Considerations
Position
Wordiness
Guidelines for effective business e-mail messages
Casual - Informal - or Formal