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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Use Initialisms
Cautiously i.e. BTW: by the way
Sentence Type
Conciseness - Clarity - Etiquette - Correctness
Attractive and Readable Format
2. Listing the ideas or facts within a sentence in sequence from least to most important
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Three P's for success in writing a memo
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Climatic Order
3. What techniques can be used for gathering information?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Position
Climatic Order
Short report
4. What are Pros of Email?
Intensifiers
Characteristics do employers like to see in a resume
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
5. E.g. 'most important'
Direct Statements
Examples of medium s of business communication
Attractive and Readable Format
Internal Letters. Sometimes classified as Reports
6. What are three levels of Editing?
Subordination
Climatic Order
Get Feedback From Others!
Revision - Editing - Proofreading
7. Casual
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Recursive
Position
Get Feedback From Others!
8. What is a Memorandum?
Ethics in Business Writing
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Things to think through when planning a website
Internal Letters. Sometimes classified as Reports
9. What is important in the Revising stage?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Get Feedback From Others!
Sentence Length
Tone
10. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Main parts of a set of instructions
Sentence Type
Conciseness - Clarity - Etiquette - Correctness
Cautiously i.e. BTW: by the way
11. Purpose - problem - plan/solution - conclusion
Abstract words
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Concrete Words
Main parts of internal proposals
12. Purpose - findings - conclusion - and recommendations
Abstract words
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Information needed for short report
13. Steps to Successful Writing
similar
Internal Letters. Sometimes classified as Reports
Telegraphic Style
Preparation - Research - Organization - Writing - Revision
14. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Connotation
Repetition
Garbled Sentences
Buzz Words
15. To emphasize the performer of an action: make the performer the subject of the verb
Goal of a letter of application
Active Voice
Climatic Order
Outlining
16. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Things to think through when planning a website
Guidelines for successful group writing
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
17. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Four keys to effective writing
One-third
Mechanical Devices
18. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Three P's for success in writing a memo
Recursive
Concrete Words
Cut out nonessentials - Minimize references to Previous Communications
19. Are these stages recursive or linear?
Recursive
Key draft questions
Intensifiers
Climatic Order
20. Sentences can vary in sentence length - word order - loose and periodic sentences
Casual - Informal - or Formal
Your audience is the best guide for What and How
Sentence Variety
Helps include all important information; Makes you more willing to revise
21. Techniques for writing memos and emails are...
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Most Important Information First - and then Descending Order
similar
Sentence Variety
22. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Examples of medium s of business communication
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Position
Conciseness - Clarity - Etiquette - Correctness
23. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Revision - Editing - Proofreading
Purpose - Format - Composition
Characteristics of job-related writing
Goal of a letter of application
24. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Direct Statements
Climatic Order
Telegraphic Style
Denotaion
25. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Four keys to effective writing
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Short report
Wordiness
26. How much time should a student spend in each writing stage?
Emphasis
Casual - Informal - or Formal
One-third
Sentence Variety
27. How do you present information in long messages?
Figures of Speech
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Emphasis
Garbled Sentences
28. What are three levels of Revision?
Revision of content - Organization - Formatting
Sentence Type
Cautiously i.e. BTW: by the way
Connotation
29. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Subordination
Main parts of instructions
30. The ____________ of a word are its literal meanings - as defined in a dictionary.
Denotaion
Mechanical Devices
Ethics in Business Writing
Position
31. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Preparation - Research - Organization - Writing - Revision
Coherent writing
Position
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
32. Using short and long sentences strategically
Sentence Length
Denotaion
What do you want to say - Say It - Say it Better
Information the reader will want - put it first.
33. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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34. Iitalics - bold type - underlining etc.
Sentence Variety
Organizational - Professional - Personal
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Mechanical Devices
35. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Characteristics of job-related writing
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Figures of Speech
Guidelines for successful group writing
36. Informal
Affectation
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Recipient's Name and Introduce Yourself
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
37. When should email NOT be used?
Sentence Variety
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
38. Conciseness
Characteristics do employers like to see in a resume
One-third
What do you want to say - Say It - Say it Better
Cut out nonessentials - Minimize references to Previous Communications
39. General considerations with Email Messages
Conciseness - Clarity - Etiquette - Correctness
Examples of medium s of business communication
Garbled Sentences
Direct Statements
40. Formality Considerations
Recursive
Casual - Informal - or Formal
'You Viewpoint'
Climatic Order
41. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Abstract words
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Euphemismss
Selecting the proper medium
42. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Biased Language
Idioms
Mechanical Devices
Conciseness - Clarity - Etiquette - Correctness
43. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Main parts of instructions
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Abstract words
Procedures
44. Concern policies and regulations found in employee handbooks and other internal corporate communications
Three P's for success in writing a memo
Outlining
Procedures
Ethics in Business Writing
45. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Cautiously i.e. BTW: by the way
Garbled Sentences
Main parts of instructions
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
46. What should you know about a Letter?
Idioms
Sentence Length
Purpose - Format - Composition
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
47. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Climatic Order
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Idioms
Rules for writing instructions
48. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Wordiness
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
similar
49. Formal
Wordiness
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Long Dashes
Denotaion
50. Using words like 'most - much - very' with caution - wthout overdoing it.
Intensifiers
Position
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Characteristics of job-related writing
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