Test your basic knowledge |

The Business Writing Process

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How do you know what to include in your message?






2. E.g. 'most important'






3. What is the general Purpose of a Letter?






4. What is critical to a message's success?






5. What are Pros of Email?






6. Informal






7. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.






8. Use to call attention to a particular word or statement --






9. How do you begin the message?

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10. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o






11. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations






12. Etiquette






13. Concern policies and regulations found in employee handbooks and other internal corporate communications






14. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion






15. Audience's preferences - personal work style - how widely info needs to be distributed etc.






16. When to use Instant Messaging?






17. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.






18. Stages can also be summarized as...






19. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.






20. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations






21. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.






22. Are these stages recursive or linear?






23. Iitalics - bold type - underlining etc.






24. What is a Memorandum?






25. Why Avoid Perfectionism in Drafting?






26. What are three levels of Editing?






27. How to end an email






28. What are Individual Contexts






29. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations






30. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem






31. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites






32. How do you Plan the message?






33. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.






34. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -






35. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary






36. How is formatting important?






37. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'






38. What is Indirect Order?






39. What should you know about a Letter?






40. What are the activities in the planning stage?






41. What are Cons of Email?

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42. Tell and show how to do something






43. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo






44. Repeating keywords and key phrases






45. Plan what you are going to say - polish what you wrote before you sent it - proofread everything

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46. Purpose - findings - conclusion - and recommendations






47. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)






48. Correctness






49. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard






50. What types of research is done in gathering information?