SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How do you present information in message?
Biased Language
Main parts of internal proposals
Recipient's Name and Introduce Yourself
Most Important Information First - and then Descending Order
2. Why Avoid Perfectionism in Drafting?
Short report
Biased Language
Helps include all important information; Makes you more willing to revise
Connotation
3. Stages can also be summarized as...
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
What do you want to say - Say It - Say it Better
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
similar
4. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Cut out nonessentials - Minimize references to Previous Communications
Rules for writing instructions
Recursive
Telegraphic Style
5. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Get Feedback From Others!
Position
Biased Language
Coherent writing
6. Conciseness
Strategy and Humanness
Cut out nonessentials - Minimize references to Previous Communications
Sentence Type
Wordiness
7. What types of research is done in gathering information?
Outlining
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
'You Viewpoint'
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
8. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
It is integral in how your audience will receive and accept the information.
Cliches
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Outlining
9. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
It is integral in how your audience will receive and accept the information.
Internal Letters. Sometimes classified as Reports
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Business Writing Style
10. Goal and audience
Key draft questions
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Denotaion
Things to think through when planning a website
11. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Short report
Idioms
Position
Sentence Variety
12. What are Pros of Email?
Casual - Informal - or Formal
Preparation - Research - Organization - Writing - Revision
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Information the reader will want - put it first.
13. E.g. 'most important'
Subordination
Long Dashes
Direct Statements
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
14. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Recipient's Name and Introduce Yourself
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Subordination
Your audience is the best guide for What and How
15. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Characteristics of job-related writing
It is integral in how your audience will receive and accept the information.
Main parts of a set of instructions
Information needed for short report
16. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Get Feedback From Others!
Coherent writing
Repetition
Long Dashes
17. How do you present information in long messages?
Rules for writing instructions
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Sentence Variety
Main parts of instructions
18. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Ethics in Business Writing
Buzz Words
Cautiously i.e. BTW: by the way
Characteristics of job-related writing
19. Purpose - problem - plan/solution - conclusion
Wordiness
Revision of content - Organization - Formatting
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Main parts of internal proposals
20. Iitalics - bold type - underlining etc.
Procedures
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Mechanical Devices
Sentence Variety
21. Using words like 'most - much - very' with caution - wthout overdoing it.
Repetition
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Intensifiers
Emphasis
22. Listing the ideas or facts within a sentence in sequence from least to most important
Concrete Words
Most Important Information First - and then Descending Order
Subordination
Climatic Order
23. How much time should a student spend in each writing stage?
One-third
Instructions
Helps include all important information; Makes you more willing to revise
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
24. When should email NOT be used?
Sentence Variety
Organizational - Professional - Personal
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
25. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Goal of a letter of application
Sentence Type
Instructions
Euphemismss
26. The ____________ of a word are its literal meanings - as defined in a dictionary.
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Denotaion
Subordination
Key draft questions
27. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Sentence Type
Business Writing Style
Selecting the proper medium
Helps include all important information; Makes you more willing to revise
28. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Sentence Type
Guidelines for effective business e-mail messages
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Sentence Variety
29. How to end an email
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Goal of a letter of application
Short report
Main parts of internal proposals
30. Using short and long sentences strategically
Mechanical Devices
Long Dashes
Helps include all important information; Makes you more willing to revise
Sentence Length
31. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Position
Examples of medium s of business communication
Telegraphic Style
Biased Language
32. Repeating keywords and key phrases
Repetition
Figures of Speech
One-third
Things to think through when planning a website
33. How do you begin the message?
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
34. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Main parts of instructions
Characteristics of job-related writing
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
35. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Buzz Words
Characteristics of job-related writing
Helps include all important information; Makes you more willing to revise
Garbled Sentences
36. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Denotaion
Three P's for success in writing a memo
Examples of medium s of business communication
Things to think through when planning a website
37. How is formatting important?
Active Voice
It is integral in how your audience will receive and accept the information.
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Information the reader will want - put it first.
38. Steps to Successful Writing
Subordination
Information the reader will want - put it first.
Preparation - Research - Organization - Writing - Revision
It is integral in how your audience will receive and accept the information.
39. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
It is integral in how your audience will receive and accept the information.
Key draft questions
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Characteristics of job-related writing
40. What is the general Purpose of a Letter?
Instructions
similar
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Guidelines for effective business e-mail messages
41. Use Initialisms
One-third
Emphasis
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Cautiously i.e. BTW: by the way
42. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Buzz Words
Concrete Words
Date - To - From - Subject Headings
Information the reader will want - put it first.
43. What are Individual Contexts
Organizational - Professional - Personal
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Key draft questions
Characteristics of job-related writing
44. Clairty
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Procedures
Revision of content - Organization - Formatting
45. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Cut out nonessentials - Minimize references to Previous Communications
It is integral in how your audience will receive and accept the information.
Wordiness
Get Feedback From Others!
46. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Things to think through when planning a website
Main parts of instructions
Telegraphic Style
Characteristics of job-related writing
47. To emphasize the performer of an action: make the performer the subject of the verb
Guidelines for effective business e-mail messages
Emphasis
Repetition
Active Voice
48. What is the best advice for Drafting?
Garbled Sentences
Three P's for success in writing a memo
Procedures
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
49. What is a Memorandum?
Purpose - Format - Composition
Casual - Informal - or Formal
Preparation - Research - Organization - Writing - Revision
Internal Letters. Sometimes classified as Reports
50. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Four keys to effective writing
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;