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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Active Voice
Four keys to effective writing
Idioms
Characteristics of job-related writing
2. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Euphemismss
Guidelines for effective business e-mail messages
Selecting the proper medium
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
3. What are three levels of Editing?
Revision - Editing - Proofreading
Sentence Length
Information the reader will want - put it first.
Business Writing Style
4. Sentences can vary in sentence length - word order - loose and periodic sentences
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Sentence Variety
Coherent writing
Sentence Length
5. Use Initialisms
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
What do you want to say - Say It - Say it Better
Cautiously i.e. BTW: by the way
Selecting the proper medium
6. Using short and long sentences strategically
Sentence Type
Garbled Sentences
Sentence Length
Strategy and Humanness
7. What are Individual Contexts
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Organizational - Professional - Personal
Get Feedback From Others!
Things to think through when planning a website
8. How do you Plan the message?
Guidelines for effective business e-mail messages
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Four keys to effective writing
Main parts of internal proposals
9. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Main parts of internal proposals
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Telegraphic Style
10. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Instructions
Cut out nonessentials - Minimize references to Previous Communications
Guidelines for successful group writing
Concrete Words
11. Are these stages recursive or linear?
Recursive
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Selecting the proper medium
Idioms
12. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Information needed for short report
Goal of a letter of application
Ethics in Business Writing
Characteristics do employers like to see in a resume
13. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Examples of medium s of business communication
Intensifiers
Cut out nonessentials - Minimize references to Previous Communications
Ethics in Business Writing
14. Steps to Successful Writing
Preparation - Research - Organization - Writing - Revision
Position
Subordination
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
15. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Four keys to effective writing
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
16. What types of research is done in gathering information?
Sentence Length
Telegraphic Style
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
What do you want to say - Say It - Say it Better
17. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Preparation - Research - Organization - Writing - Revision
Main parts of instructions
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Emphasis
18. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Business Writing Style
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Wordiness
19. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Position
Selecting the proper medium
Wordiness
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
20. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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21. Etiquette
Cautiously i.e. BTW: by the way
Casual - Informal - or Formal
Idioms
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
22. What is Direct Order?
Cautiously i.e. BTW: by the way
One-third
Information the reader will want - put it first.
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
23. Goal and audience
Things to think through when planning a website
Revision of content - Organization - Formatting
Emphasis
Guidelines for successful group writing
24. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Buzz Words
similar
Long Dashes
25. What is the general Purpose of a Letter?
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Sentence Variety
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Attractive and Readable Format
26. What is important in the Revising stage?
It is integral in how your audience will receive and accept the information.
Get Feedback From Others!
Main parts of internal proposals
Wordiness
27. How do you present information in message?
Recipient's Name and Introduce Yourself
Active Voice
Most Important Information First - and then Descending Order
Characteristics do employers like to see in a resume
28. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Characteristics do employers like to see in a resume
Main parts of internal proposals
Conciseness
Characteristics of job-related writing
29. What is critical to a message's success?
Attractive and Readable Format
Telegraphic Style
Characteristics of job-related writing
Sentence Length
30. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Helps include all important information; Makes you more willing to revise
Short report
Attractive and Readable Format
Coherent writing
31. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Position
Garbled Sentences
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Idioms
32. How much time should a student spend in each writing stage?
Intensifiers
Cut out nonessentials - Minimize references to Previous Communications
Subordination
One-third
33. The ____________ of a word are its literal meanings - as defined in a dictionary.
Denotaion
Euphemismss
Guidelines for effective business e-mail messages
Ethics in Business Writing
34. When to use Instant Messaging?
Short report
Buzz Words
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
35. Using words like 'most - much - very' with caution - wthout overdoing it.
Long Dashes
Biased Language
Selecting the proper medium
Intensifiers
36. What techniques can be used for gathering information?
Business Writing Style
Abstract words
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
37. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Examples of medium s of business communication
Repetition
Key draft questions
Internal Letters. Sometimes classified as Reports
38. Correctness
Your audience is the best guide for What and How
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Get Feedback From Others!
Write Correctly so others will not think you are stupid or lack credibility
39. What are the activities in the planning stage?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Date - To - From - Subject Headings
Main parts of instructions
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
40. What is a Memorandum?
Revision - Editing - Proofreading
Direct Statements
Internal Letters. Sometimes classified as Reports
Coherent writing
41. Casual
Emphasis
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Main parts of a set of instructions
Write Correctly so others will not think you are stupid or lack credibility
42. What is current emphasis on for a Letter?
Get Feedback From Others!
Strategy and Humanness
Ethics in Business Writing
Three P's for success in writing a memo
43. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Tone
Characteristics of job-related writing
Emphasis
Telegraphic Style
44. How to end an email
Guidelines for successful group writing
Emphasis
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Three P's for success in writing a memo
45. What are Pros of Email?
Purpose - Format - Composition
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
What do you want to say - Say It - Say it Better
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
46. How do you know what to include in your message?
similar
Your audience is the best guide for What and How
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Revision of content - Organization - Formatting
47. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Direct Statements
Business Writing Style
Guidelines for effective business e-mail messages
Purpose - Format - Composition
48. General considerations with Email Messages
Conciseness - Clarity - Etiquette - Correctness
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Purpose - Format - Composition
Business Writing Style
49. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Casual - Informal - or Formal
Biased Language
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Concrete Words
50. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Concrete Words
Characteristics of job-related writing
Sentence Type
Information needed for short report