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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is a Memorandum?
Internal Letters. Sometimes classified as Reports
Buzz Words
Characteristics of job-related writing
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
2. What are three levels of Revision?
Key draft questions
Revision of content - Organization - Formatting
Business Writing Style
Emphasis
3. How to end an email
Connotation
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Revision - Editing - Proofreading
Attractive and Readable Format
4. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
5. When should email NOT be used?
Conciseness - Clarity - Etiquette - Correctness
Attractive and Readable Format
Long Dashes
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
6. How is formatting important?
Figures of Speech
Guidelines for effective business e-mail messages
It is integral in how your audience will receive and accept the information.
Characteristics do employers like to see in a resume
7. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Concrete Words
Get Feedback From Others!
Write Correctly so others will not think you are stupid or lack credibility
Cautiously i.e. BTW: by the way
8. To emphasize the performer of an action: make the performer the subject of the verb
Affectation
Active Voice
Main parts of a set of instructions
Organizational - Professional - Personal
9. What is format of most Memos?
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Date - To - From - Subject Headings
Connotation
Repetition
10. What should you know about a Letter?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Information the reader will want - put it first.
Purpose - Format - Composition
11. What is the best advice for Drafting?
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Cliches
Cut out nonessentials - Minimize references to Previous Communications
12. How do you begin the message?
13. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Key draft questions
Recursive
Preparation - Research - Organization - Writing - Revision
Outlining
14. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Abstract words
Ethics in Business Writing
Conciseness - Clarity - Etiquette - Correctness
Garbled Sentences
15. Use to call attention to a particular word or statement --
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Write Correctly so others will not think you are stupid or lack credibility
Guidelines for successful group writing
Long Dashes
16. What techniques can be used for gathering information?
Garbled Sentences
Characteristics of job-related writing
Purpose - Format - Composition
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
17. To set you apart from the others; show that you have customized your resume for that company/job opening
Characteristics of job-related writing
Characteristics do employers like to see in a resume
Goal of a letter of application
Selecting the proper medium
18. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
19. Purpose - problem - plan/solution - conclusion
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Cautiously i.e. BTW: by the way
Main parts of internal proposals
Main parts of instructions
20. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Climatic Order
Characteristics of job-related writing
Figures of Speech
Connotation
21. Correctness
Write Correctly so others will not think you are stupid or lack credibility
Information the reader will want - put it first.
Internal Letters. Sometimes classified as Reports
Long Dashes
22. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Sentence Variety
Conciseness
Your audience is the best guide for What and How
Long Dashes
23. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Coherent writing
Get Feedback From Others!
Recursive
Goal of a letter of application
24. The ____________ of a word are its literal meanings - as defined in a dictionary.
It is integral in how your audience will receive and accept the information.
Concrete Words
Date - To - From - Subject Headings
Denotaion
25. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Main parts of internal proposals
Conciseness
Figures of Speech
26. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Things to think through when planning a website
Characteristics of job-related writing
Affectation
Denotaion
27. Purpose - findings - conclusion - and recommendations
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Three P's for success in writing a memo
Information needed for short report
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
28. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Business Writing Style
Connotation
Denotaion
Characteristics of job-related writing
29. Why Avoid Perfectionism in Drafting?
Cut out nonessentials - Minimize references to Previous Communications
Revision - Editing - Proofreading
Guidelines for successful group writing
Helps include all important information; Makes you more willing to revise
30. Concern policies and regulations found in employee handbooks and other internal corporate communications
Attractive and Readable Format
It is integral in how your audience will receive and accept the information.
Procedures
Active Voice
31. Casual
Idioms
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Recursive
Buzz Words
32. Clairty
Recursive
Recipient's Name and Introduce Yourself
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Idioms
33. Goal and audience
Coherent writing
Conciseness
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Things to think through when planning a website
34. Techniques for writing memos and emails are...
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
similar
Preparation - Research - Organization - Writing - Revision
Guidelines for effective business e-mail messages
35. How do you present information in long messages?
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Date - To - From - Subject Headings
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
36. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Short report
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Key draft questions
Emphasis
37. E.g. 'most important'
Most Important Information First - and then Descending Order
Direct Statements
Mechanical Devices
Attractive and Readable Format
38. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Sentence Type
Wordiness
Conciseness
39. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Guidelines for successful group writing
Internal Letters. Sometimes classified as Reports
Guidelines for effective business e-mail messages
Position
40. When to use Instant Messaging?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Tone
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Telegraphic Style
41. What are Pros of Email?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Rules for writing instructions
Your audience is the best guide for What and How
42. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Figures of Speech
Abstract words
Ethics in Business Writing
43. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Sentence Length
It is integral in how your audience will receive and accept the information.
Euphemismss
Tone
44. What are the activities in the planning stage?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Sentence Length
Put it Last - using the opening to prepare the audience
Internal Letters. Sometimes classified as Reports
45. Steps to Successful Writing
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Short report
Your audience is the best guide for What and How
Preparation - Research - Organization - Writing - Revision
46. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Main parts of a set of instructions
Business Writing Style
Sentence Type
Casual - Informal - or Formal
47. Using words like 'most - much - very' with caution - wthout overdoing it.
Connotation
Figures of Speech
Helps include all important information; Makes you more willing to revise
Intensifiers
48. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Most Important Information First - and then Descending Order
Three P's for success in writing a memo
Examples of medium s of business communication
Active Voice
49. Using short and long sentences strategically
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Goal of a letter of application
Sentence Length
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
50. Are these stages recursive or linear?
Active Voice
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Recipient's Name and Introduce Yourself
Recursive