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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Casual
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Emphasis
Guidelines for successful group writing
2. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Write Correctly so others will not think you are stupid or lack credibility
Climatic Order
Revision of content - Organization - Formatting
Coherent writing
3. Concern policies and regulations found in employee handbooks and other internal corporate communications
Information the reader will want - put it first.
Procedures
Buzz Words
Get Feedback From Others!
4. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Examples of medium s of business communication
Ethics in Business Writing
Emphasis
Concrete Words
5. Formality Considerations
Casual - Informal - or Formal
Idioms
Figures of Speech
similar
6. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Idioms
Position
Tone
Main parts of a set of instructions
7. To emphasize the performer of an action: make the performer the subject of the verb
Biased Language
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Active Voice
Revision - Editing - Proofreading
8. Why Avoid Perfectionism in Drafting?
similar
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Euphemismss
Helps include all important information; Makes you more willing to revise
9. What is a Memorandum?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
'You Viewpoint'
Sentence Length
Internal Letters. Sometimes classified as Reports
10. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Abstract words
Characteristics do employers like to see in a resume
11. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Rules for writing instructions
Concrete Words
Affectation
12. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Selecting the proper medium
Four keys to effective writing
Ethics in Business Writing
What do you want to say - Say It - Say it Better
13. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Rules for writing instructions
Goal of a letter of application
What do you want to say - Say It - Say it Better
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
14. What is format of most Memos?
Information needed for short report
Date - To - From - Subject Headings
Telegraphic Style
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
15. Iitalics - bold type - underlining etc.
Purpose - Format - Composition
Mechanical Devices
Examples of medium s of business communication
Internal Letters. Sometimes classified as Reports
16. Listing the ideas or facts within a sentence in sequence from least to most important
Helps include all important information; Makes you more willing to revise
Climatic Order
Instructions
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
17. Purpose - problem - plan/solution - conclusion
Preparation - Research - Organization - Writing - Revision
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Main parts of internal proposals
Most Important Information First - and then Descending Order
18. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Helps include all important information; Makes you more willing to revise
Main parts of a set of instructions
Idioms
Preparation - Research - Organization - Writing - Revision
19. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
'You Viewpoint'
Revision - Editing - Proofreading
Write Correctly so others will not think you are stupid or lack credibility
Buzz Words
20. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Garbled Sentences
Denotaion
Outlining
Long Dashes
21. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Revision of content - Organization - Formatting
Key draft questions
Write Correctly so others will not think you are stupid or lack credibility
Sentence Type
22. Steps to Successful Writing
Most Important Information First - and then Descending Order
Cut out nonessentials - Minimize references to Previous Communications
Preparation - Research - Organization - Writing - Revision
Ethics in Business Writing
23. Conciseness
Tone
Intensifiers
Cut out nonessentials - Minimize references to Previous Communications
Affectation
24. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Conciseness - Clarity - Etiquette - Correctness
Goal of a letter of application
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Affectation
25. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Mechanical Devices
Sentence Variety
Position
It is integral in how your audience will receive and accept the information.
26. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Repetition
Organizational - Professional - Personal
Characteristics of job-related writing
Main parts of internal proposals
27. How to end an email
Telegraphic Style
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Main parts of internal proposals
28. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Wordiness
Main parts of a set of instructions
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Goal of a letter of application
29. How do you begin the message?
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30. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Four keys to effective writing
Recipient's Name and Introduce Yourself
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Emphasis
31. What types of research is done in gathering information?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Information needed for short report
Climatic Order
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
32. What is critical to a message's success?
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Buzz Words
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Attractive and Readable Format
33. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Internal Letters. Sometimes classified as Reports
Connotation
Information the reader will want - put it first.
Buzz Words
34. What is Direct Order?
Connotation
Preparation - Research - Organization - Writing - Revision
Conciseness - Clarity - Etiquette - Correctness
Information the reader will want - put it first.
35. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Cliches
Telegraphic Style
Idioms
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
36. What is important in the Revising stage?
Repetition
similar
Purpose - Format - Composition
Get Feedback From Others!
37. What are three levels of Editing?
Euphemismss
Active Voice
Revision - Editing - Proofreading
Date - To - From - Subject Headings
38. What is the general Purpose of a Letter?
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Conciseness - Clarity - Etiquette - Correctness
Most Important Information First - and then Descending Order
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
39. How do you present information in long messages?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Key draft questions
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Direct Statements
40. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Figures of Speech
Procedures
Climatic Order
41. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Short report
Emphasis
Denotaion
What do you want to say - Say It - Say it Better
42. To set you apart from the others; show that you have customized your resume for that company/job opening
Guidelines for successful group writing
Sentence Length
Repetition
Goal of a letter of application
43. What is current emphasis on for a Letter?
Main parts of a set of instructions
Instructions
Strategy and Humanness
Buzz Words
44. Formal
Things to think through when planning a website
Write Correctly so others will not think you are stupid or lack credibility
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Affectation
45. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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46. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Guidelines for successful group writing
Intensifiers
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
47. What should you know about a Letter?
Purpose - Format - Composition
Telegraphic Style
Garbled Sentences
Three P's for success in writing a memo
48. Sentences can vary in sentence length - word order - loose and periodic sentences
Four keys to effective writing
Characteristics do employers like to see in a resume
Sentence Variety
Ethics in Business Writing
49. How is formatting important?
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Revision of content - Organization - Formatting
It is integral in how your audience will receive and accept the information.
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
50. Stages can also be summarized as...
Characteristics of job-related writing
What do you want to say - Say It - Say it Better
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
similar
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