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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Sentence Length
Short report
Goal of a letter of application
Four keys to effective writing
2. What are three levels of Editing?
Position
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Revision - Editing - Proofreading
Helps include all important information; Makes you more willing to revise
3. How do you present information in long messages?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Revision of content - Organization - Formatting
Conciseness - Clarity - Etiquette - Correctness
Characteristics do employers like to see in a resume
4. How do you present information in message?
Most Important Information First - and then Descending Order
Revision of content - Organization - Formatting
Procedures
similar
5. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Organizational - Professional - Personal
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Coherent writing
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
6. Formality Considerations
Casual - Informal - or Formal
Sentence Length
Ethics in Business Writing
Organizational - Professional - Personal
7. What are Pros of Email?
Main parts of a set of instructions
Sentence Type
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
8. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Climatic Order
Purpose - Format - Composition
Tone
Selecting the proper medium
9. To set you apart from the others; show that you have customized your resume for that company/job opening
Your audience is the best guide for What and How
Denotaion
Intensifiers
Goal of a letter of application
10. What is the best advice for Drafting?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Biased Language
Revision of content - Organization - Formatting
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
11. Using words like 'most - much - very' with caution - wthout overdoing it.
Intensifiers
Organizational - Professional - Personal
Repetition
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
12. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Emphasis
Date - To - From - Subject Headings
Recipient's Name and Introduce Yourself
Abstract words
13. General considerations with Email Messages
Revision - Editing - Proofreading
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Conciseness - Clarity - Etiquette - Correctness
Cut out nonessentials - Minimize references to Previous Communications
14. When should email NOT be used?
Most Important Information First - and then Descending Order
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Guidelines for effective business e-mail messages
Purpose - Format - Composition
15. How to end an email
Figures of Speech
similar
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
16. Casual
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Three P's for success in writing a memo
Biased Language
Tone
17. What is format of most Memos?
Ethics in Business Writing
Concrete Words
Date - To - From - Subject Headings
Abstract words
18. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Characteristics do employers like to see in a resume
What do you want to say - Say It - Say it Better
Organizational - Professional - Personal
Guidelines for successful group writing
19. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Concrete Words
Euphemismss
Subordination
Characteristics of job-related writing
20. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Characteristics of job-related writing
Three P's for success in writing a memo
Casual - Informal - or Formal
21. How is formatting important?
Concrete Words
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
It is integral in how your audience will receive and accept the information.
Repetition
22. What are Cons of Email?
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23. Concern policies and regulations found in employee handbooks and other internal corporate communications
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Goal of a letter of application
Procedures
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
24. How much time should a student spend in each writing stage?
Put it Last - using the opening to prepare the audience
Euphemismss
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
One-third
25. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Cut out nonessentials - Minimize references to Previous Communications
Characteristics of job-related writing
Conciseness
Things to think through when planning a website
26. Sentences can vary in sentence length - word order - loose and periodic sentences
Tone
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Sentence Variety
Information the reader will want - put it first.
27. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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28. Purpose - findings - conclusion - and recommendations
Connotation
Telegraphic Style
Information needed for short report
Main parts of a set of instructions
29. What is Direct Order?
Tone
Get Feedback From Others!
Information the reader will want - put it first.
Subordination
30. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Guidelines for successful group writing
Subordination
31. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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32. What types of research is done in gathering information?
Key draft questions
Tone
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
33. What are Individual Contexts
Organizational - Professional - Personal
Helps include all important information; Makes you more willing to revise
Direct Statements
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
34. Steps to Successful Writing
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Preparation - Research - Organization - Writing - Revision
Sentence Length
Tone
35. Tell and show how to do something
Rules for writing instructions
Figures of Speech
Purpose - Format - Composition
Instructions
36. What is the general Purpose of a Letter?
Information the reader will want - put it first.
Business Writing Style
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
37. Listing the ideas or facts within a sentence in sequence from least to most important
Strategy and Humanness
Main parts of internal proposals
Climatic Order
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
38. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Main parts of a set of instructions
Ethics in Business Writing
One-third
Short report
39. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Guidelines for successful group writing
Figures of Speech
Sentence Type
Climatic Order
40. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Repetition
Characteristics do employers like to see in a resume
Guidelines for successful group writing
Euphemismss
41. Are these stages recursive or linear?
Put it Last - using the opening to prepare the audience
Attractive and Readable Format
Recursive
Conciseness - Clarity - Etiquette - Correctness
42. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Short report
Characteristics do employers like to see in a resume
Buzz Words
Guidelines for effective business e-mail messages
43. E.g. 'most important'
Date - To - From - Subject Headings
Revision - Editing - Proofreading
Direct Statements
It is integral in how your audience will receive and accept the information.
44. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
similar
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Position
Cautiously i.e. BTW: by the way
45. When to use Instant Messaging?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Intensifiers
Preparation - Research - Organization - Writing - Revision
46. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Your audience is the best guide for What and How
Strategy and Humanness
Buzz Words
Get Feedback From Others!
47. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Idioms
Four keys to effective writing
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
48. The ____________ of a word are its literal meanings - as defined in a dictionary.
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Characteristics of job-related writing
Denotaion
Date - To - From - Subject Headings
49. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Strategy and Humanness
Telegraphic Style
Main parts of internal proposals
One-third
50. What techniques can be used for gathering information?
Characteristics of job-related writing
Key draft questions
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams