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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How do you present information in long messages?
Direct Statements
Wordiness
Garbled Sentences
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
2. Techniques for writing memos and emails are...
Connotation
similar
Outlining
Figures of Speech
3. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Four keys to effective writing
Attractive and Readable Format
Organizational - Professional - Personal
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
4. How do you present information in message?
Abstract words
Recipient's Name and Introduce Yourself
Most Important Information First - and then Descending Order
Outlining
5. Stages can also be summarized as...
Organizational - Professional - Personal
What do you want to say - Say It - Say it Better
Key draft questions
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
6. When should email NOT be used?
Emphasis
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Get Feedback From Others!
Affectation
7. How do you know what to include in your message?
Attractive and Readable Format
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
One-third
Your audience is the best guide for What and How
8. What is critical to a message's success?
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Sentence Variety
Attractive and Readable Format
Information the reader will want - put it first.
9. To set you apart from the others; show that you have customized your resume for that company/job opening
Strategy and Humanness
Goal of a letter of application
Revision - Editing - Proofreading
Internal Letters. Sometimes classified as Reports
10. Clairty
Direct Statements
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Main parts of instructions
Examples of medium s of business communication
11. What are the activities in the planning stage?
Most Important Information First - and then Descending Order
Revision - Editing - Proofreading
Characteristics of job-related writing
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
12. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Revision of content - Organization - Formatting
Cut out nonessentials - Minimize references to Previous Communications
Sentence Length
Figures of Speech
13. Why Avoid Perfectionism in Drafting?
Helps include all important information; Makes you more willing to revise
Guidelines for successful group writing
Characteristics of job-related writing
similar
14. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Coherent writing
Garbled Sentences
One-third
Figures of Speech
15. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Telegraphic Style
Position
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
16. Are these stages recursive or linear?
Information the reader will want - put it first.
Coherent writing
Cut out nonessentials - Minimize references to Previous Communications
Recursive
17. Audience's preferences - personal work style - how widely info needs to be distributed etc.
One-third
Date - To - From - Subject Headings
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Selecting the proper medium
18. E.g. 'most important'
Long Dashes
Wordiness
Direct Statements
Four keys to effective writing
19. Concern policies and regulations found in employee handbooks and other internal corporate communications
Procedures
Short report
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Cliches
20. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Mechanical Devices
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Examples of medium s of business communication
21. When to use Instant Messaging?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Coherent writing
Euphemismss
Helps include all important information; Makes you more willing to revise
22. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Climatic Order
Strategy and Humanness
Concrete Words
Buzz Words
23. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Internal Letters. Sometimes classified as Reports
Helps include all important information; Makes you more willing to revise
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Guidelines for effective business e-mail messages
24. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Tone
Conciseness
Garbled Sentences
Subordination
25. How to end an email
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Key draft questions
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Casual - Informal - or Formal
26. What are three levels of Revision?
Revision of content - Organization - Formatting
Rules for writing instructions
Connotation
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
27. Correctness
Subordination
Write Correctly so others will not think you are stupid or lack credibility
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Active Voice
28. Sentences can vary in sentence length - word order - loose and periodic sentences
Buzz Words
Euphemismss
Sentence Variety
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
29. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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30. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Organizational - Professional - Personal
Emphasis
Garbled Sentences
Sentence Length
31. Use to call attention to a particular word or statement --
Sentence Type
Emphasis
Euphemismss
Long Dashes
32. Etiquette
Buzz Words
Examples of medium s of business communication
Biased Language
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
33. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Business Writing Style
Coherent writing
Telegraphic Style
Organizational - Professional - Personal
34. Goal and audience
It is integral in how your audience will receive and accept the information.
Things to think through when planning a website
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Casual - Informal - or Formal
35. The ____________ of a word are its literal meanings - as defined in a dictionary.
Denotaion
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Write Correctly so others will not think you are stupid or lack credibility
'You Viewpoint'
36. General considerations with Email Messages
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Conciseness - Clarity - Etiquette - Correctness
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Buzz Words
37. Use Initialisms
Sentence Length
Cautiously i.e. BTW: by the way
Write Correctly so others will not think you are stupid or lack credibility
Climatic Order
38. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Rules for writing instructions
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Cut out nonessentials - Minimize references to Previous Communications
39. What types of research is done in gathering information?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Coherent writing
Long Dashes
One-third
40. How do you begin the message?
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41. What should you know about a Letter?
Date - To - From - Subject Headings
Cut out nonessentials - Minimize references to Previous Communications
Things to think through when planning a website
Purpose - Format - Composition
42. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Outlining
Conciseness - Clarity - Etiquette - Correctness
similar
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
43. Purpose - findings - conclusion - and recommendations
Helps include all important information; Makes you more willing to revise
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Recipient's Name and Introduce Yourself
Information needed for short report
44. What techniques can be used for gathering information?
Characteristics do employers like to see in a resume
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Telegraphic Style
45. Using short and long sentences strategically
Main parts of instructions
Garbled Sentences
Sentence Length
Characteristics of job-related writing
46. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
What do you want to say - Say It - Say it Better
Abstract words
Buzz Words
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
47. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Coherent writing
Main parts of a set of instructions
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Connotation
48. What are Individual Contexts
Organizational - Professional - Personal
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Concrete Words
Outlining
49. Informal
Rules for writing instructions
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Characteristics of job-related writing
Internal Letters. Sometimes classified as Reports
50. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Denotaion
Direct Statements
Revision - Editing - Proofreading
Short report