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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Use Initialisms
Intensifiers
One-third
Mechanical Devices
Cautiously i.e. BTW: by the way
2. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Position
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Four keys to effective writing
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
3. Casual
Revision of content - Organization - Formatting
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Goal of a letter of application
Direct Statements
4. What is Indirect Order?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Put it Last - using the opening to prepare the audience
Organizational - Professional - Personal
Intensifiers
5. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Goal of a letter of application
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
It is integral in how your audience will receive and accept the information.
Euphemismss
6. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Idioms
Biased Language
Most Important Information First - and then Descending Order
Short report
7. Are these stages recursive or linear?
Recursive
Helps include all important information; Makes you more willing to revise
Rules for writing instructions
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
8. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Recursive
Idioms
Main parts of instructions
Characteristics of job-related writing
9. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Selecting the proper medium
Casual - Informal - or Formal
Sentence Type
Active Voice
10. What is important in the Revising stage?
Concrete Words
Characteristics of job-related writing
Get Feedback From Others!
Direct Statements
11. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Main parts of instructions
Abstract words
Business Writing Style
Wordiness
12. Goal and audience
Tone
Things to think through when planning a website
Procedures
Sentence Variety
13. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Garbled Sentences
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Telegraphic Style
Casual - Informal - or Formal
14. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Three P's for success in writing a memo
Concrete Words
Things to think through when planning a website
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
15. How do you present information in message?
Things to think through when planning a website
Selecting the proper medium
Repetition
Most Important Information First - and then Descending Order
16. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Biased Language
Revision of content - Organization - Formatting
Characteristics of job-related writing
Characteristics do employers like to see in a resume
17. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Buzz Words
Rules for writing instructions
Purpose - Format - Composition
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
18. E.g. 'most important'
Subordination
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Direct Statements
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
19. Formality Considerations
Conciseness
Euphemismss
Date - To - From - Subject Headings
Casual - Informal - or Formal
20. Stages can also be summarized as...
Wordiness
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
What do you want to say - Say It - Say it Better
Get Feedback From Others!
21. How do you Plan the message?
Revision - Editing - Proofreading
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Strategy and Humanness
Information the reader will want - put it first.
22. How do you begin the message?
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23. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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24. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Biased Language
Abstract words
Characteristics of job-related writing
Short report
25. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Buzz Words
Goal of a letter of application
Connotation
Position
26. What should you know about a Letter?
Purpose - Format - Composition
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Characteristics of job-related writing
Garbled Sentences
27. What techniques can be used for gathering information?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Examples of medium s of business communication
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Mechanical Devices
28. Correctness
Get Feedback From Others!
Guidelines for effective business e-mail messages
Write Correctly so others will not think you are stupid or lack credibility
Concrete Words
29. Conciseness
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Information needed for short report
Intensifiers
Cut out nonessentials - Minimize references to Previous Communications
30. Repeating keywords and key phrases
Things to think through when planning a website
Repetition
Direct Statements
similar
31. Purpose - problem - plan/solution - conclusion
Repetition
Direct Statements
Main parts of internal proposals
Conciseness
32. What are three levels of Revision?
Revision of content - Organization - Formatting
Organizational - Professional - Personal
Active Voice
Coherent writing
33. Sentences can vary in sentence length - word order - loose and periodic sentences
Conciseness
Sentence Variety
Short report
Direct Statements
34. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Tone
Get Feedback From Others!
Put it Last - using the opening to prepare the audience
Preparation - Research - Organization - Writing - Revision
35. What are Cons of Email?
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36. Formal
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Main parts of a set of instructions
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Idioms
37. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Examples of medium s of business communication
Revision - Editing - Proofreading
Characteristics of job-related writing
Guidelines for effective business e-mail messages
38. What is format of most Memos?
Selecting the proper medium
Revision - Editing - Proofreading
Date - To - From - Subject Headings
Main parts of instructions
39. Why Avoid Perfectionism in Drafting?
Helps include all important information; Makes you more willing to revise
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Intensifiers
40. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Subordination
Climatic Order
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
41. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Figures of Speech
Your audience is the best guide for What and How
Telegraphic Style
Characteristics of job-related writing
42. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
What do you want to say - Say It - Say it Better
Affectation
Key draft questions
Internal Letters. Sometimes classified as Reports
43. What is a Memorandum?
What do you want to say - Say It - Say it Better
Guidelines for effective business e-mail messages
Internal Letters. Sometimes classified as Reports
Information the reader will want - put it first.
44. Clairty
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Main parts of a set of instructions
Direct Statements
Organizational - Professional - Personal
45. When to use Instant Messaging?
Repetition
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Attractive and Readable Format
46. What are three levels of Editing?
Instructions
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Coherent writing
Revision - Editing - Proofreading
47. What is critical to a message's success?
Idioms
Attractive and Readable Format
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Examples of medium s of business communication
48. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Conciseness
Repetition
Garbled Sentences
Connotation
49. Listing the ideas or facts within a sentence in sequence from least to most important
Denotaion
Telegraphic Style
Direct Statements
Climatic Order
50. Concern policies and regulations found in employee handbooks and other internal corporate communications
Coherent writing
Figures of Speech
Climatic Order
Procedures