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The Business Writing Process

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How to end an email






2. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o






3. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)






4. Informal






5. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it






6. Use Initialisms






7. What is important in the Revising stage?






8. Listing the ideas or facts within a sentence in sequence from least to most important






9. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations






10. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.






11. Techniques for writing memos and emails are...






12. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem






13. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations






14. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme






15. When to use Instant Messaging?






16. Goal and audience






17. Honesty - attractive - carefully organized - concise accurate - current information - relevance






18. General considerations with Email Messages






19. What should you know about a Letter?






20. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.






21. How is formatting important?






22. How do you begin the message?

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23. When should email NOT be used?






24. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2






25. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.






26. What is current emphasis on for a Letter?






27. Conciseness






28. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns






29. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.






30. How do you know what to include in your message?






31. Using words like 'most - much - very' with caution - wthout overdoing it.






32. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses






33. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.






34. Tell and show how to do something






35. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed






36. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.






37. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion






38. Using short and long sentences strategically






39. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy






40. Audience's preferences - personal work style - how widely info needs to be distributed etc.






41. To set you apart from the others; show that you have customized your resume for that company/job opening






42. Are these stages recursive or linear?






43. What is Indirect Order?






44. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y

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45. What is critical to a message's success?






46. Use to call attention to a particular word or statement --






47. How do you present information in message?






48. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.






49. Concern policies and regulations found in employee handbooks and other internal corporate communications






50. What are the activities in the planning stage?