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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What techniques can be used for gathering information?
Recursive
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Conciseness - Clarity - Etiquette - Correctness
Things to think through when planning a website
2. What types of research is done in gathering information?
Strategy and Humanness
Information needed for short report
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Short report
3. What are Individual Contexts
Organizational - Professional - Personal
Three P's for success in writing a memo
Euphemismss
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
4. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Denotaion
Short report
Tone
Sentence Variety
5. What is format of most Memos?
Tone
Buzz Words
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Date - To - From - Subject Headings
6. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Euphemismss
Conciseness
Revision - Editing - Proofreading
Connotation
7. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Climatic Order
Active Voice
Information needed for short report
Guidelines for successful group writing
8. Clairty
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Cautiously i.e. BTW: by the way
Main parts of internal proposals
9. Conciseness
Guidelines for successful group writing
Cut out nonessentials - Minimize references to Previous Communications
Internal Letters. Sometimes classified as Reports
Climatic Order
10. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Active Voice
Instructions
Affectation
Revision of content - Organization - Formatting
11. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Main parts of a set of instructions
Four keys to effective writing
Date - To - From - Subject Headings
Revision - Editing - Proofreading
12. What is current emphasis on for a Letter?
Strategy and Humanness
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Ethics in Business Writing
Three P's for success in writing a memo
13. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Guidelines for effective business e-mail messages
Cliches
Abstract words
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
14. General considerations with Email Messages
Tone
Conciseness - Clarity - Etiquette - Correctness
Key draft questions
Your audience is the best guide for What and How
15. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Revision - Editing - Proofreading
Get Feedback From Others!
Biased Language
Characteristics of job-related writing
16. Goal and audience
Instructions
Guidelines for effective business e-mail messages
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Things to think through when planning a website
17. What are the activities in the planning stage?
Preparation - Research - Organization - Writing - Revision
Affectation
What do you want to say - Say It - Say it Better
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
18. What are three levels of Editing?
Revision - Editing - Proofreading
Goal of a letter of application
Denotaion
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
19. What is Indirect Order?
Concrete Words
Put it Last - using the opening to prepare the audience
Preparation - Research - Organization - Writing - Revision
Casual - Informal - or Formal
20. Etiquette
Garbled Sentences
Strategy and Humanness
Four keys to effective writing
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
21. To emphasize the performer of an action: make the performer the subject of the verb
Rules for writing instructions
Characteristics of job-related writing
Active Voice
Guidelines for successful group writing
22. What is important in the Revising stage?
Get Feedback From Others!
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Guidelines for effective business e-mail messages
Helps include all important information; Makes you more willing to revise
23. Steps to Successful Writing
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Preparation - Research - Organization - Writing - Revision
Buzz Words
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
24. To set you apart from the others; show that you have customized your resume for that company/job opening
Recipient's Name and Introduce Yourself
Goal of a letter of application
Things to think through when planning a website
Main parts of internal proposals
25. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Main parts of instructions
Date - To - From - Subject Headings
Figures of Speech
26. Using short and long sentences strategically
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Subordination
Denotaion
Sentence Length
27. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Characteristics do employers like to see in a resume
Direct Statements
Main parts of instructions
Sentence Length
28. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Characteristics do employers like to see in a resume
Subordination
Outlining
Coherent writing
29. Tell and show how to do something
Selecting the proper medium
Three P's for success in writing a memo
Internal Letters. Sometimes classified as Reports
Instructions
30. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Conciseness
Organizational - Professional - Personal
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
31. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Ethics in Business Writing
Idioms
What do you want to say - Say It - Say it Better
Tone
32. What is critical to a message's success?
Attractive and Readable Format
Sentence Variety
Things to think through when planning a website
Information needed for short report
33. What is the general Purpose of a Letter?
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Recursive
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
34. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Characteristics of job-related writing
Helps include all important information; Makes you more willing to revise
Sentence Variety
35. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Euphemismss
Concrete Words
Organizational - Professional - Personal
Examples of medium s of business communication
36. Techniques for writing memos and emails are...
Guidelines for successful group writing
similar
One-third
Short report
37. What are three levels of Revision?
Revision of content - Organization - Formatting
Conciseness
Cliches
Figures of Speech
38. Purpose - findings - conclusion - and recommendations
Information needed for short report
Abstract words
Revision of content - Organization - Formatting
What do you want to say - Say It - Say it Better
39. Using words like 'most - much - very' with caution - wthout overdoing it.
Climatic Order
Telegraphic Style
Intensifiers
Preparation - Research - Organization - Writing - Revision
40. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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41. How is formatting important?
Characteristics of job-related writing
Direct Statements
It is integral in how your audience will receive and accept the information.
Examples of medium s of business communication
42. What is the best advice for Drafting?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Things to think through when planning a website
What do you want to say - Say It - Say it Better
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
43. Formality Considerations
Coherent writing
Date - To - From - Subject Headings
Characteristics do employers like to see in a resume
Casual - Informal - or Formal
44. Repeating keywords and key phrases
Information needed for short report
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Recursive
Repetition
45. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Wordiness
Active Voice
Garbled Sentences
Emphasis
46. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Key draft questions
Figures of Speech
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Business Writing Style
47. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Ethics in Business Writing
Procedures
Rules for writing instructions
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
48. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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49. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Main parts of instructions
Procedures
Characteristics do employers like to see in a resume
Examples of medium s of business communication
50. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Internal Letters. Sometimes classified as Reports
Position
Mechanical Devices
Strategy and Humanness