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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Examples of medium s of business communication
Sentence Length
Short report
Sentence Type
2. What are Pros of Email?
Active Voice
Position
Get Feedback From Others!
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
3. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Revision - Editing - Proofreading
Repetition
Characteristics do employers like to see in a resume
What do you want to say - Say It - Say it Better
4. Concern policies and regulations found in employee handbooks and other internal corporate communications
Procedures
Organizational - Professional - Personal
Purpose - Format - Composition
Instructions
5. How to end an email
Internal Letters. Sometimes classified as Reports
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Information the reader will want - put it first.
Your Name - Closing Statement such as Thanks - Regards in more formal messages
6. Formal
Main parts of a set of instructions
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
'You Viewpoint'
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
7. Are these stages recursive or linear?
Sentence Length
Recursive
Revision - Editing - Proofreading
Rules for writing instructions
8. Informal
Rules for writing instructions
Guidelines for effective business e-mail messages
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Long Dashes
9. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Short report
Recipient's Name and Introduce Yourself
Concrete Words
Subordination
10. What are three levels of Revision?
Guidelines for effective business e-mail messages
Revision of content - Organization - Formatting
Goal of a letter of application
Characteristics of job-related writing
11. Why Avoid Perfectionism in Drafting?
Goal of a letter of application
Sentence Variety
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Helps include all important information; Makes you more willing to revise
12. General considerations with Email Messages
Conciseness - Clarity - Etiquette - Correctness
Biased Language
Ethics in Business Writing
Conciseness
13. How is formatting important?
Wordiness
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
It is integral in how your audience will receive and accept the information.
14. Casual
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Conciseness
Purpose - Format - Composition
15. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Rules for writing instructions
Purpose - Format - Composition
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Outlining
16. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Internal Letters. Sometimes classified as Reports
Selecting the proper medium
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Telegraphic Style
17. Steps to Successful Writing
Characteristics of job-related writing
Garbled Sentences
Preparation - Research - Organization - Writing - Revision
Recipient's Name and Introduce Yourself
18. What is current emphasis on for a Letter?
Strategy and Humanness
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
similar
Short report
19. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Abstract words
Characteristics of job-related writing
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Casual - Informal - or Formal
20. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Tone
Biased Language
Rules for writing instructions
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
21. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Euphemismss
Main parts of internal proposals
Key draft questions
What do you want to say - Say It - Say it Better
22. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Garbled Sentences
Purpose - Format - Composition
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Selecting the proper medium
23. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Casual - Informal - or Formal
Idioms
'You Viewpoint'
Outlining
24. How do you Plan the message?
Recipient's Name and Introduce Yourself
Main parts of internal proposals
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
25. What is critical to a message's success?
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Long Dashes
Attractive and Readable Format
Garbled Sentences
26. What are Cons of Email?
27. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Rules for writing instructions
Concrete Words
Selecting the proper medium
Instructions
28. What techniques can be used for gathering information?
Guidelines for effective business e-mail messages
Emphasis
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Revision - Editing - Proofreading
29. Correctness
Wordiness
Long Dashes
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Write Correctly so others will not think you are stupid or lack credibility
30. What are Individual Contexts
Preparation - Research - Organization - Writing - Revision
Intensifiers
Organizational - Professional - Personal
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
31. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Preparation - Research - Organization - Writing - Revision
Put it Last - using the opening to prepare the audience
Idioms
Wordiness
32. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Concrete Words
Conciseness
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
33. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Guidelines for successful group writing
Guidelines for effective business e-mail messages
Recursive
Telegraphic Style
34. What is the best advice for Drafting?
Three P's for success in writing a memo
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Sentence Length
Examples of medium s of business communication
35. Stages can also be summarized as...
What do you want to say - Say It - Say it Better
Garbled Sentences
Idioms
Three P's for success in writing a memo
36. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Most Important Information First - and then Descending Order
Ethics in Business Writing
Denotaion
Key draft questions
37. How do you know what to include in your message?
Guidelines for successful group writing
Casual - Informal - or Formal
Your audience is the best guide for What and How
Telegraphic Style
38. Techniques for writing memos and emails are...
similar
Examples of medium s of business communication
Selecting the proper medium
Biased Language
39. Etiquette
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Procedures
Characteristics of job-related writing
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
40. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Revision - Editing - Proofreading
Coherent writing
Instructions
Conciseness
41. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Connotation
Instructions
Your audience is the best guide for What and How
42. Conciseness
Revision of content - Organization - Formatting
Euphemismss
Idioms
Cut out nonessentials - Minimize references to Previous Communications
43. Tell and show how to do something
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Instructions
Wordiness
Euphemismss
44. Listing the ideas or facts within a sentence in sequence from least to most important
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Climatic Order
Characteristics do employers like to see in a resume
Figures of Speech
45. When to use Instant Messaging?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
'You Viewpoint'
Helps include all important information; Makes you more willing to revise
Main parts of internal proposals
46. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Most Important Information First - and then Descending Order
Sentence Type
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Main parts of a set of instructions
47. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Instructions
Four keys to effective writing
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Affectation
48. Sentences can vary in sentence length - word order - loose and periodic sentences
Sentence Variety
Characteristics of job-related writing
Subordination
What do you want to say - Say It - Say it Better
49. Iitalics - bold type - underlining etc.
Mechanical Devices
Things to think through when planning a website
Casual - Informal - or Formal
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
50. What should you know about a Letter?
Position
Revision of content - Organization - Formatting
Concrete Words
Purpose - Format - Composition