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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Affectation
Information the reader will want - put it first.
Garbled Sentences
Conciseness
2. How much time should a student spend in each writing stage?
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Things to think through when planning a website
Subordination
One-third
3. Formality Considerations
Outlining
Denotaion
Characteristics of job-related writing
Casual - Informal - or Formal
4. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Biased Language
Conciseness
Outlining
Position
5. What are the activities in the planning stage?
One-third
Attractive and Readable Format
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
6. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Buzz Words
Guidelines for effective business e-mail messages
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
7. Formal
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Put it Last - using the opening to prepare the audience
Emphasis
Wordiness
8. Informal
Purpose - Format - Composition
Helps include all important information; Makes you more willing to revise
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Recursive
9. What types of research is done in gathering information?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Concrete Words
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Four keys to effective writing
10. Use to call attention to a particular word or statement --
Long Dashes
Strategy and Humanness
Revision - Editing - Proofreading
Connotation
11. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Tone
Guidelines for effective business e-mail messages
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Characteristics of job-related writing
12. Listing the ideas or facts within a sentence in sequence from least to most important
Climatic Order
Helps include all important information; Makes you more willing to revise
Key draft questions
Outlining
13. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Recipient's Name and Introduce Yourself
Key draft questions
Characteristics do employers like to see in a resume
Characteristics of job-related writing
14. Iitalics - bold type - underlining etc.
Date - To - From - Subject Headings
Most Important Information First - and then Descending Order
Mechanical Devices
Outlining
15. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Recursive
Cut out nonessentials - Minimize references to Previous Communications
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Characteristics do employers like to see in a resume
16. What is critical to a message's success?
Attractive and Readable Format
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Tone
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
17. General considerations with Email Messages
Biased Language
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Conciseness - Clarity - Etiquette - Correctness
Long Dashes
18. Using short and long sentences strategically
Sentence Length
Connotation
Climatic Order
What do you want to say - Say It - Say it Better
19. Use Initialisms
Cautiously i.e. BTW: by the way
Sentence Variety
Characteristics of job-related writing
Intensifiers
20. What are three levels of Editing?
Four keys to effective writing
Revision - Editing - Proofreading
Buzz Words
Conciseness
21. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Three P's for success in writing a memo
Cautiously i.e. BTW: by the way
Rules for writing instructions
22. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Short report
Biased Language
Examples of medium s of business communication
What do you want to say - Say It - Say it Better
23. When should email NOT be used?
Buzz Words
Things to think through when planning a website
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
24. Etiquette
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Helps include all important information; Makes you more willing to revise
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
25. Sentences can vary in sentence length - word order - loose and periodic sentences
Organizational - Professional - Personal
Characteristics do employers like to see in a resume
Sentence Variety
Examples of medium s of business communication
26. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Rules for writing instructions
Abstract words
Connotation
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
27. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Intensifiers
Casual - Informal - or Formal
Ethics in Business Writing
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
28. What is important in the Revising stage?
Procedures
Get Feedback From Others!
Telegraphic Style
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
29. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Characteristics of job-related writing
Main parts of internal proposals
Put it Last - using the opening to prepare the audience
Tone
30. What is the best advice for Drafting?
similar
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Euphemismss
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
31. What should you know about a Letter?
Subordination
'You Viewpoint'
Purpose - Format - Composition
Rules for writing instructions
32. How do you Plan the message?
Denotaion
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Figures of Speech
Procedures
33. To emphasize the performer of an action: make the performer the subject of the verb
Most Important Information First - and then Descending Order
Sentence Type
Short report
Active Voice
34. What is format of most Memos?
Your audience is the best guide for What and How
Date - To - From - Subject Headings
Characteristics of job-related writing
similar
35. Purpose - problem - plan/solution - conclusion
Biased Language
Main parts of instructions
Main parts of internal proposals
Mechanical Devices
36. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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37. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Short report
It is integral in how your audience will receive and accept the information.
Information needed for short report
Get Feedback From Others!
38. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Four keys to effective writing
Garbled Sentences
Put it Last - using the opening to prepare the audience
39. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Goal of a letter of application
Cliches
'You Viewpoint'
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
40. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Subordination
Repetition
41. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Intensifiers
Business Writing Style
42. How do you begin the message?
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43. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Revision - Editing - Proofreading
Idioms
Conciseness
Telegraphic Style
44. What are three levels of Revision?
Tone
Cliches
Short report
Revision of content - Organization - Formatting
45. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Subordination
Emphasis
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Ethics in Business Writing
46. What are Individual Contexts
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Repetition
Organizational - Professional - Personal
Active Voice
47. How do you present information in long messages?
Conciseness - Clarity - Etiquette - Correctness
Guidelines for effective business e-mail messages
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Examples of medium s of business communication
48. What techniques can be used for gathering information?
Active Voice
Long Dashes
Preparation - Research - Organization - Writing - Revision
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
49. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Sentence Variety
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Figures of Speech
Euphemismss
50. Audience's preferences - personal work style - how widely info needs to be distributed etc.
similar
Repetition
Selecting the proper medium
Instructions
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