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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How do you Plan the message?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Helps include all important information; Makes you more willing to revise
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Revision of content - Organization - Formatting
2. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Guidelines for successful group writing
Guidelines for effective business e-mail messages
Affectation
Put it Last - using the opening to prepare the audience
3. Listing the ideas or facts within a sentence in sequence from least to most important
Climatic Order
Revision - Editing - Proofreading
Get Feedback From Others!
Preparation - Research - Organization - Writing - Revision
4. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Ethics in Business Writing
Instructions
'You Viewpoint'
Coherent writing
5. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Key draft questions
Write Correctly so others will not think you are stupid or lack credibility
Conciseness
Outlining
6. To emphasize the performer of an action: make the performer the subject of the verb
Your audience is the best guide for What and How
Procedures
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Active Voice
7. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Most Important Information First - and then Descending Order
Abstract words
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Buzz Words
8. Casual
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Concrete Words
Examples of medium s of business communication
Recipient's Name and Introduce Yourself
9. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Main parts of a set of instructions
similar
Characteristics of job-related writing
Conciseness - Clarity - Etiquette - Correctness
10. To set you apart from the others; show that you have customized your resume for that company/job opening
Position
Revision - Editing - Proofreading
Emphasis
Goal of a letter of application
11. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Examples of medium s of business communication
Cliches
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Business Writing Style
12. Why Avoid Perfectionism in Drafting?
Goal of a letter of application
Helps include all important information; Makes you more willing to revise
Main parts of instructions
Casual - Informal - or Formal
13. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Garbled Sentences
Three P's for success in writing a memo
Subordination
14. Correctness
Write Correctly so others will not think you are stupid or lack credibility
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Abstract words
15. Are these stages recursive or linear?
Information the reader will want - put it first.
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Outlining
Recursive
16. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Sentence Variety
Information the reader will want - put it first.
Characteristics of job-related writing
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
17. Tell and show how to do something
Recursive
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Recipient's Name and Introduce Yourself
Instructions
18. Formality Considerations
Put it Last - using the opening to prepare the audience
Denotaion
Purpose - Format - Composition
Casual - Informal - or Formal
19. Stages can also be summarized as...
Guidelines for successful group writing
Climatic Order
Revision of content - Organization - Formatting
What do you want to say - Say It - Say it Better
20. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
What do you want to say - Say It - Say it Better
Recursive
Cautiously i.e. BTW: by the way
Connotation
21. How much time should a student spend in each writing stage?
Guidelines for successful group writing
Your audience is the best guide for What and How
Instructions
One-third
22. What are three levels of Editing?
Purpose - Format - Composition
Examples of medium s of business communication
One-third
Revision - Editing - Proofreading
23. What types of research is done in gathering information?
Recursive
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Procedures
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
24. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Casual - Informal - or Formal
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Key draft questions
Position
25. Formal
Goal of a letter of application
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
It is integral in how your audience will receive and accept the information.
Rules for writing instructions
26. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Characteristics do employers like to see in a resume
Affectation
Key draft questions
Selecting the proper medium
27. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Wordiness
Business Writing Style
Denotaion
Characteristics of job-related writing
28. How do you present information in message?
'You Viewpoint'
Most Important Information First - and then Descending Order
Active Voice
Examples of medium s of business communication
29. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Coherent writing
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
similar
Your audience is the best guide for What and How
30. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Wordiness
Information the reader will want - put it first.
Characteristics of job-related writing
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
31. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Emphasis
Sentence Length
Repetition
Garbled Sentences
32. When to use Instant Messaging?
Characteristics of job-related writing
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Goal of a letter of application
33. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Guidelines for effective business e-mail messages
Main parts of instructions
Euphemismss
Revision - Editing - Proofreading
34. Iitalics - bold type - underlining etc.
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Mechanical Devices
Main parts of internal proposals
Affectation
35. When should email NOT be used?
Conciseness - Clarity - Etiquette - Correctness
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Rules for writing instructions
Affectation
36. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Get Feedback From Others!
Figures of Speech
Selecting the proper medium
37. What are Pros of Email?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Cut out nonessentials - Minimize references to Previous Communications
Purpose - Format - Composition
38. What is a Memorandum?
Internal Letters. Sometimes classified as Reports
'You Viewpoint'
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Information the reader will want - put it first.
39. How to end an email
Recursive
Date - To - From - Subject Headings
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Concrete Words
40. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Four keys to effective writing
Get Feedback From Others!
It is integral in how your audience will receive and accept the information.
Coherent writing
41. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
What do you want to say - Say It - Say it Better
Sentence Length
It is integral in how your audience will receive and accept the information.
Sentence Type
42. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Mechanical Devices
Attractive and Readable Format
Characteristics of job-related writing
Information the reader will want - put it first.
43. How is formatting important?
What do you want to say - Say It - Say it Better
Mechanical Devices
It is integral in how your audience will receive and accept the information.
Guidelines for effective business e-mail messages
44. The ____________ of a word are its literal meanings - as defined in a dictionary.
Helps include all important information; Makes you more willing to revise
Climatic Order
Denotaion
Three P's for success in writing a memo
45. Goal and audience
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Things to think through when planning a website
Denotaion
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
46. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Information the reader will want - put it first.
Guidelines for effective business e-mail messages
Get Feedback From Others!
Subordination
47. Purpose - findings - conclusion - and recommendations
Revision - Editing - Proofreading
Attractive and Readable Format
Intensifiers
Information needed for short report
48. What is the best advice for Drafting?
Main parts of internal proposals
Four keys to effective writing
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Outlining
49. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Short report
Cut out nonessentials - Minimize references to Previous Communications
Biased Language
Conciseness - Clarity - Etiquette - Correctness
50. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Revision of content - Organization - Formatting
Information the reader will want - put it first.
Outlining
Sentence Length