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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The ____________ of a word are its literal meanings - as defined in a dictionary.
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Concrete Words
Denotaion
Direct Statements
2. What are Pros of Email?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Characteristics of job-related writing
Active Voice
3. General considerations with Email Messages
Conciseness
Characteristics of job-related writing
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Conciseness - Clarity - Etiquette - Correctness
4. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Recipient's Name and Introduce Yourself
Put it Last - using the opening to prepare the audience
Connotation
Strategy and Humanness
5. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Sentence Length
Guidelines for effective business e-mail messages
Revision - Editing - Proofreading
Three P's for success in writing a memo
6. Conciseness
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Guidelines for successful group writing
Connotation
Cut out nonessentials - Minimize references to Previous Communications
7. Sentences can vary in sentence length - word order - loose and periodic sentences
Garbled Sentences
Information the reader will want - put it first.
Sentence Length
Sentence Variety
8. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Active Voice
Guidelines for successful group writing
Characteristics of job-related writing
Information the reader will want - put it first.
9. When to use Instant Messaging?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Subordination
similar
Information the reader will want - put it first.
10. When should email NOT be used?
Repetition
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Tone
Preparation - Research - Organization - Writing - Revision
11. What is a Memorandum?
Internal Letters. Sometimes classified as Reports
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Affectation
12. Stages can also be summarized as...
Affectation
Main parts of internal proposals
What do you want to say - Say It - Say it Better
Recursive
13. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Revision - Editing - Proofreading
Conciseness
Recursive
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
14. Correctness
Write Correctly so others will not think you are stupid or lack credibility
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Date - To - From - Subject Headings
Outlining
15. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Preparation - Research - Organization - Writing - Revision
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Telegraphic Style
Coherent writing
16. Use to call attention to a particular word or statement --
Characteristics of job-related writing
Long Dashes
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Direct Statements
17. Use Initialisms
Revision - Editing - Proofreading
Main parts of a set of instructions
Cautiously i.e. BTW: by the way
Characteristics of job-related writing
18. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Helps include all important information; Makes you more willing to revise
Direct Statements
Tone
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
19. Concern policies and regulations found in employee handbooks and other internal corporate communications
Internal Letters. Sometimes classified as Reports
Characteristics of job-related writing
Procedures
Abstract words
20. Why Avoid Perfectionism in Drafting?
Instructions
Examples of medium s of business communication
Conciseness - Clarity - Etiquette - Correctness
Helps include all important information; Makes you more willing to revise
21. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Business Writing Style
Attractive and Readable Format
Cut out nonessentials - Minimize references to Previous Communications
One-third
22. Iitalics - bold type - underlining etc.
Mechanical Devices
Euphemismss
Examples of medium s of business communication
Characteristics of job-related writing
23. Clairty
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Emphasis
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Get Feedback From Others!
24. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Connotation
Organizational - Professional - Personal
Position
Buzz Words
25. What are Individual Contexts
Organizational - Professional - Personal
Strategy and Humanness
Most Important Information First - and then Descending Order
Examples of medium s of business communication
26. What is Indirect Order?
Information the reader will want - put it first.
Put it Last - using the opening to prepare the audience
Figures of Speech
Four keys to effective writing
27. Using short and long sentences strategically
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Sentence Length
Main parts of a set of instructions
Things to think through when planning a website
28. How do you begin the message?
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29. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Idioms
Biased Language
Recipient's Name and Introduce Yourself
Organizational - Professional - Personal
30. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Idioms
Long Dashes
Wordiness
Main parts of a set of instructions
31. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
It is integral in how your audience will receive and accept the information.
Key draft questions
Sentence Length
Revision - Editing - Proofreading
32. What types of research is done in gathering information?
Abstract words
Outlining
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
33. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Sentence Type
Telegraphic Style
Rules for writing instructions
Emphasis
34. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Strategy and Humanness
Characteristics do employers like to see in a resume
Telegraphic Style
Garbled Sentences
35. Casual
Outlining
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Emphasis
Get Feedback From Others!
36. What are the activities in the planning stage?
Conciseness
Business Writing Style
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Abstract words
37. What is critical to a message's success?
Key draft questions
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Figures of Speech
Attractive and Readable Format
38. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Buzz Words
Business Writing Style
One-third
Short report
39. Listing the ideas or facts within a sentence in sequence from least to most important
Climatic Order
Helps include all important information; Makes you more willing to revise
Ethics in Business Writing
Write Correctly so others will not think you are stupid or lack credibility
40. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Revision of content - Organization - Formatting
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Guidelines for effective business e-mail messages
Emphasis
41. Formality Considerations
Purpose - Format - Composition
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Casual - Informal - or Formal
Examples of medium s of business communication
42. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Rules for writing instructions
Four keys to effective writing
Most Important Information First - and then Descending Order
Sentence Length
43. Are these stages recursive or linear?
Procedures
Recursive
Date - To - From - Subject Headings
Characteristics of job-related writing
44. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
similar
Main parts of a set of instructions
Ethics in Business Writing
Organizational - Professional - Personal
45. Techniques for writing memos and emails are...
Affectation
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
similar
46. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Revision - Editing - Proofreading
Idioms
Short report
Get Feedback From Others!
47. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Examples of medium s of business communication
Long Dashes
Guidelines for effective business e-mail messages
48. Tell and show how to do something
Cautiously i.e. BTW: by the way
Rules for writing instructions
Instructions
'You Viewpoint'
49. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Cut out nonessentials - Minimize references to Previous Communications
Short report
Revision of content - Organization - Formatting
Concrete Words
50. To emphasize the performer of an action: make the performer the subject of the verb
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Abstract words
Active Voice
Your audience is the best guide for What and How
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