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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are Pros of Email?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Subordination
Figures of Speech
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
2. What is the best advice for Drafting?
Short report
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Rules for writing instructions
Euphemismss
3. What is the general Purpose of a Letter?
Characteristics of job-related writing
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Subordination
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
4. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Ethics in Business Writing
Recursive
Information the reader will want - put it first.
Denotaion
5. Purpose - findings - conclusion - and recommendations
'You Viewpoint'
Information needed for short report
Emphasis
Things to think through when planning a website
6. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Short report
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Characteristics do employers like to see in a resume
Sentence Variety
7. What are three levels of Revision?
Guidelines for successful group writing
Revision of content - Organization - Formatting
Instructions
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
8. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Business Writing Style
Abstract words
Strategy and Humanness
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
9. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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10. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Concrete Words
Conciseness - Clarity - Etiquette - Correctness
Position
'You Viewpoint'
11. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Short report
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Revision - Editing - Proofreading
Conciseness
12. Formality Considerations
Casual - Informal - or Formal
Cliches
Recursive
Euphemismss
13. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Date - To - From - Subject Headings
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Abstract words
Affectation
14. How much time should a student spend in each writing stage?
Revision - Editing - Proofreading
One-third
Biased Language
Euphemismss
15. Using short and long sentences strategically
Recipient's Name and Introduce Yourself
Sentence Length
Information needed for short report
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
16. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Position
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Characteristics of job-related writing
Wordiness
17. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Ethics in Business Writing
Outlining
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Coherent writing
18. What should you know about a Letter?
Purpose - Format - Composition
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Cliches
Conciseness - Clarity - Etiquette - Correctness
19. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Sentence Type
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Get Feedback From Others!
Figures of Speech
20. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Four keys to effective writing
Conciseness
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Organizational - Professional - Personal
21. Goal and audience
Affectation
Active Voice
Things to think through when planning a website
Abstract words
22. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Cautiously i.e. BTW: by the way
Cut out nonessentials - Minimize references to Previous Communications
Date - To - From - Subject Headings
Selecting the proper medium
23. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Information the reader will want - put it first.
Telegraphic Style
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
24. Conciseness
Guidelines for successful group writing
Attractive and Readable Format
Instructions
Cut out nonessentials - Minimize references to Previous Communications
25. What is format of most Memos?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Conciseness - Clarity - Etiquette - Correctness
Long Dashes
Date - To - From - Subject Headings
26. Correctness
Conciseness - Clarity - Etiquette - Correctness
Preparation - Research - Organization - Writing - Revision
Write Correctly so others will not think you are stupid or lack credibility
Characteristics do employers like to see in a resume
27. When to use Instant Messaging?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Organizational - Professional - Personal
Get Feedback From Others!
Conciseness - Clarity - Etiquette - Correctness
28. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
'You Viewpoint'
Wordiness
Guidelines for successful group writing
Affectation
29. When should email NOT be used?
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Main parts of instructions
Organizational - Professional - Personal
30. Using words like 'most - much - very' with caution - wthout overdoing it.
Intensifiers
Buzz Words
Sentence Type
Procedures
31. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Key draft questions
Revision of content - Organization - Formatting
Examples of medium s of business communication
Tone
32. To emphasize the performer of an action: make the performer the subject of the verb
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Active Voice
Cliches
One-third
33. What is critical to a message's success?
Three P's for success in writing a memo
Attractive and Readable Format
Organizational - Professional - Personal
Intensifiers
34. What types of research is done in gathering information?
Conciseness - Clarity - Etiquette - Correctness
Put it Last - using the opening to prepare the audience
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Figures of Speech
35. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Coherent writing
Preparation - Research - Organization - Writing - Revision
Concrete Words
36. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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37. Use Initialisms
Conciseness - Clarity - Etiquette - Correctness
Date - To - From - Subject Headings
Cautiously i.e. BTW: by the way
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
38. Iitalics - bold type - underlining etc.
Main parts of instructions
Four keys to effective writing
Mechanical Devices
Subordination
39. What are Cons of Email?
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40. Casual
Revision of content - Organization - Formatting
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Recursive
41. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Main parts of a set of instructions
It is integral in how your audience will receive and accept the information.
Characteristics of job-related writing
Internal Letters. Sometimes classified as Reports
42. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Things to think through when planning a website
Main parts of a set of instructions
Business Writing Style
Idioms
43. Use to call attention to a particular word or statement --
Three P's for success in writing a memo
Climatic Order
Revision of content - Organization - Formatting
Long Dashes
44. Informal
Recipient's Name and Introduce Yourself
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
similar
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
45. What is Direct Order?
Sentence Length
Goal of a letter of application
Information the reader will want - put it first.
Key draft questions
46. How do you know what to include in your message?
Rules for writing instructions
Four keys to effective writing
Your audience is the best guide for What and How
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
47. The ____________ of a word are its literal meanings - as defined in a dictionary.
Revision - Editing - Proofreading
Denotaion
Characteristics of job-related writing
Buzz Words
48. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Outlining
Concrete Words
Date - To - From - Subject Headings
Recipient's Name and Introduce Yourself
49. How is formatting important?
Sentence Type
It is integral in how your audience will receive and accept the information.
Goal of a letter of application
Rules for writing instructions
50. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Characteristics do employers like to see in a resume
Connotation
Sentence Variety
Your Name - Closing Statement such as Thanks - Regards in more formal messages
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