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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Concern policies and regulations found in employee handbooks and other internal corporate communications
Internal Letters. Sometimes classified as Reports
Examples of medium s of business communication
Short report
Procedures
2. Sentences can vary in sentence length - word order - loose and periodic sentences
Revision of content - Organization - Formatting
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Connotation
Sentence Variety
3. Goal and audience
Instructions
Things to think through when planning a website
Conciseness - Clarity - Etiquette - Correctness
Denotaion
4. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Date - To - From - Subject Headings
Figures of Speech
Recipient's Name and Introduce Yourself
Affectation
5. Stages can also be summarized as...
Connotation
Key draft questions
Get Feedback From Others!
What do you want to say - Say It - Say it Better
6. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Garbled Sentences
One-third
Business Writing Style
Characteristics do employers like to see in a resume
7. Formality Considerations
Casual - Informal - or Formal
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Euphemismss
Coherent writing
8. What types of research is done in gathering information?
Attractive and Readable Format
It is integral in how your audience will receive and accept the information.
Cautiously i.e. BTW: by the way
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
9. Using words like 'most - much - very' with caution - wthout overdoing it.
Telegraphic Style
Guidelines for successful group writing
Intensifiers
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
10. Clairty
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
It is integral in how your audience will receive and accept the information.
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Cut out nonessentials - Minimize references to Previous Communications
11. Use to call attention to a particular word or statement --
Selecting the proper medium
Subordination
Long Dashes
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
12. Iitalics - bold type - underlining etc.
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Mechanical Devices
Abstract words
13. What are three levels of Editing?
Revision - Editing - Proofreading
Purpose - Format - Composition
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Attractive and Readable Format
14. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Connotation
Wordiness
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Organizational - Professional - Personal
15. Are these stages recursive or linear?
Strategy and Humanness
Recursive
Outlining
Organizational - Professional - Personal
16. What should you know about a Letter?
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Purpose - Format - Composition
Procedures
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
17. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Connotation
Most Important Information First - and then Descending Order
Subordination
It is integral in how your audience will receive and accept the information.
18. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Main parts of instructions
Concrete Words
Most Important Information First - and then Descending Order
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
19. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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20. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Information the reader will want - put it first.
Cliches
Long Dashes
Date - To - From - Subject Headings
21. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Organizational - Professional - Personal
Position
Concrete Words
Guidelines for successful group writing
22. What is current emphasis on for a Letter?
Strategy and Humanness
Most Important Information First - and then Descending Order
Recursive
Sentence Type
23. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Examples of medium s of business communication
Abstract words
Cliches
Subordination
24. Correctness
Write Correctly so others will not think you are stupid or lack credibility
Selecting the proper medium
Main parts of a set of instructions
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
25. Purpose - findings - conclusion - and recommendations
Information needed for short report
Instructions
One-third
Write Correctly so others will not think you are stupid or lack credibility
26. To emphasize the performer of an action: make the performer the subject of the verb
Ethics in Business Writing
Active Voice
Examples of medium s of business communication
Emphasis
27. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Euphemismss
Ethics in Business Writing
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Write Correctly so others will not think you are stupid or lack credibility
28. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Goal of a letter of application
One-third
Idioms
Characteristics of job-related writing
29. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Guidelines for effective business e-mail messages
Get Feedback From Others!
Buzz Words
Sentence Type
30. What is important in the Revising stage?
Information the reader will want - put it first.
Abstract words
Get Feedback From Others!
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
31. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Telegraphic Style
Tone
Characteristics of job-related writing
Euphemismss
32. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Procedures
What do you want to say - Say It - Say it Better
Emphasis
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
33. How to end an email
Attractive and Readable Format
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Biased Language
Long Dashes
34. What are the activities in the planning stage?
Most Important Information First - and then Descending Order
Characteristics of job-related writing
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Characteristics of job-related writing
35. What are three levels of Revision?
Casual - Informal - or Formal
Revision of content - Organization - Formatting
Active Voice
Internal Letters. Sometimes classified as Reports
36. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Wordiness
Characteristics of job-related writing
Recipient's Name and Introduce Yourself
Main parts of a set of instructions
37. How do you begin the message?
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38. Formal
Active Voice
Procedures
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
39. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Sentence Length
Information the reader will want - put it first.
Concrete Words
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
40. What is critical to a message's success?
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Mechanical Devices
Attractive and Readable Format
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
41. What is a Memorandum?
Garbled Sentences
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Internal Letters. Sometimes classified as Reports
Instructions
42. General considerations with Email Messages
Conciseness - Clarity - Etiquette - Correctness
Date - To - From - Subject Headings
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Intensifiers
43. Using short and long sentences strategically
Telegraphic Style
Sentence Length
It is integral in how your audience will receive and accept the information.
Information the reader will want - put it first.
44. What is format of most Memos?
Revision - Editing - Proofreading
Date - To - From - Subject Headings
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Recursive
45. Tell and show how to do something
similar
Coherent writing
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Instructions
46. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Climatic Order
It is integral in how your audience will receive and accept the information.
Key draft questions
47. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Conciseness - Clarity - Etiquette - Correctness
Sentence Variety
Conciseness
Characteristics of job-related writing
48. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Main parts of internal proposals
Organizational - Professional - Personal
Examples of medium s of business communication
Buzz Words
49. The ____________ of a word are its literal meanings - as defined in a dictionary.
Things to think through when planning a website
Denotaion
Goal of a letter of application
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
50. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Connotation
Outlining
Main parts of internal proposals
Date - To - From - Subject Headings