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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Techniques for writing memos and emails are...
Date - To - From - Subject Headings
Preparation - Research - Organization - Writing - Revision
Long Dashes
similar
2. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Four keys to effective writing
Idioms
Characteristics of job-related writing
Internal Letters. Sometimes classified as Reports
3. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
similar
Characteristics of job-related writing
Position
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
4. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Conciseness
'You Viewpoint'
Examples of medium s of business communication
5. Iitalics - bold type - underlining etc.
Strategy and Humanness
Climatic Order
Ethics in Business Writing
Mechanical Devices
6. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Main parts of instructions
Sentence Variety
Repetition
Characteristics of job-related writing
7. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Put it Last - using the opening to prepare the audience
Euphemismss
Four keys to effective writing
Goal of a letter of application
8. What is the general Purpose of a Letter?
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Characteristics of job-related writing
Cut out nonessentials - Minimize references to Previous Communications
Information needed for short report
9. What are three levels of Editing?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Revision - Editing - Proofreading
Cliches
10. Use to call attention to a particular word or statement --
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Long Dashes
Active Voice
Examples of medium s of business communication
11. What is current emphasis on for a Letter?
Strategy and Humanness
Get Feedback From Others!
Sentence Variety
similar
12. What is Direct Order?
Get Feedback From Others!
Conciseness
Sentence Variety
Information the reader will want - put it first.
13. Casual
Revision - Editing - Proofreading
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Key draft questions
Figures of Speech
14. Correctness
Ethics in Business Writing
What do you want to say - Say It - Say it Better
It is integral in how your audience will receive and accept the information.
Write Correctly so others will not think you are stupid or lack credibility
15. Purpose - findings - conclusion - and recommendations
Information needed for short report
Sentence Type
Denotaion
Conciseness - Clarity - Etiquette - Correctness
16. What is format of most Memos?
Characteristics of job-related writing
Intensifiers
Date - To - From - Subject Headings
Biased Language
17. Steps to Successful Writing
Conciseness
Main parts of instructions
Preparation - Research - Organization - Writing - Revision
Get Feedback From Others!
18. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Active Voice
Ethics in Business Writing
Position
Main parts of internal proposals
19. Listing the ideas or facts within a sentence in sequence from least to most important
Cliches
Climatic Order
Intensifiers
Most Important Information First - and then Descending Order
20. What types of research is done in gathering information?
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Goal of a letter of application
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Write Correctly so others will not think you are stupid or lack credibility
21. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Sentence Type
Garbled Sentences
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
22. How do you know what to include in your message?
Your audience is the best guide for What and How
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Characteristics do employers like to see in a resume
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
23. Goal and audience
Characteristics of job-related writing
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Selecting the proper medium
Things to think through when planning a website
24. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Concrete Words
Three P's for success in writing a memo
Purpose - Format - Composition
Key draft questions
25. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Wordiness
Selecting the proper medium
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Concrete Words
26. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Figures of Speech
Affectation
Sentence Type
Active Voice
27. How do you present information in long messages?
Guidelines for effective business e-mail messages
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Attractive and Readable Format
Your Name - Closing Statement such as Thanks - Regards in more formal messages
28. Concern policies and regulations found in employee handbooks and other internal corporate communications
Procedures
Three P's for success in writing a memo
Affectation
Characteristics of job-related writing
29. Formal
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Organizational - Professional - Personal
Purpose - Format - Composition
30. Purpose - problem - plan/solution - conclusion
Goal of a letter of application
Internal Letters. Sometimes classified as Reports
Concrete Words
Main parts of internal proposals
31. What is a Memorandum?
Buzz Words
Write Correctly so others will not think you are stupid or lack credibility
Internal Letters. Sometimes classified as Reports
Mechanical Devices
32. Conciseness
Cut out nonessentials - Minimize references to Previous Communications
Guidelines for successful group writing
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Short report
33. What is critical to a message's success?
Helps include all important information; Makes you more willing to revise
Attractive and Readable Format
It is integral in how your audience will receive and accept the information.
Conciseness - Clarity - Etiquette - Correctness
34. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Sentence Length
Idioms
Buzz Words
35. What are Individual Contexts
Buzz Words
Purpose - Format - Composition
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Organizational - Professional - Personal
36. What are Cons of Email?
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37. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Figures of Speech
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Short report
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
38. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Biased Language
Preparation - Research - Organization - Writing - Revision
Abstract words
Repetition
39. How do you begin the message?
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40. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Wordiness
Guidelines for effective business e-mail messages
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Rules for writing instructions
41. How much time should a student spend in each writing stage?
Intensifiers
Biased Language
Things to think through when planning a website
One-third
42. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Repetition
Affectation
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
43. What should you know about a Letter?
Coherent writing
Rules for writing instructions
Three P's for success in writing a memo
Purpose - Format - Composition
44. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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45. How to end an email
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Wordiness
Characteristics do employers like to see in a resume
Your Name - Closing Statement such as Thanks - Regards in more formal messages
46. Repeating keywords and key phrases
Repetition
Buzz Words
Conciseness
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
47. Etiquette
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Four keys to effective writing
Sentence Variety
Denotaion
48. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Attractive and Readable Format
Procedures
Outlining
Cut out nonessentials - Minimize references to Previous Communications
49. E.g. 'most important'
Direct Statements
Helps include all important information; Makes you more willing to revise
Emphasis
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
50. To emphasize the performer of an action: make the performer the subject of the verb
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Organizational - Professional - Personal
Active Voice