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The Business Writing Process

Subjects : writing-skills, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Iitalics - bold type - underlining etc.
Mechanical Devices
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Conciseness - Clarity - Etiquette - Correctness

2. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Things to think through when planning a website
Main parts of instructions
Guidelines for effective business e-mail messages
Ethics in Business Writing

3. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Mechanical Devices
Idioms
Recursive
Write Correctly so others will not think you are stupid or lack credibility

4. Etiquette
Short report
Purpose - Format - Composition
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Outlining

5. What are Individual Contexts
Procedures
Organizational - Professional - Personal
Subordination
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs

6. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Preparation - Research - Organization - Writing - Revision
Intensifiers
Rules for writing instructions
Recursive

7. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Wordiness
Strategy and Humanness
Write Correctly so others will not think you are stupid or lack credibility
Long Dashes

8. What are three levels of Revision?
Characteristics of job-related writing
Short report
Revision of content - Organization - Formatting
Procedures

9. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Business Writing Style
Euphemismss
Concrete Words
Casual - Informal - or Formal

10. The ____________ of a word are its literal meanings - as defined in a dictionary.
Connotation
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Denotaion
Guidelines for successful group writing

11. What is a Memorandum?
Internal Letters. Sometimes classified as Reports
One-third
It is integral in how your audience will receive and accept the information.
Revision - Editing - Proofreading

12. What is current emphasis on for a Letter?
Strategy and Humanness
Characteristics do employers like to see in a resume
Information needed for short report
One-third

13. Tell and show how to do something
Instructions
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Most Important Information First - and then Descending Order
Intensifiers

14. Listing the ideas or facts within a sentence in sequence from least to most important
Connotation
Climatic Order
Recipient's Name and Introduce Yourself
Emphasis

15. What are Pros of Email?
Direct Statements
Characteristics of job-related writing
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Business Writing Style

16. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Characteristics of job-related writing
Key draft questions
Garbled Sentences
Repetition

17. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Figures of Speech
Sentence Type
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Examples of medium s of business communication

18. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Guidelines for effective business e-mail messages
It is integral in how your audience will receive and accept the information.
Most Important Information First - and then Descending Order
Coherent writing

19. What is the general Purpose of a Letter?
Sentence Type
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Date - To - From - Subject Headings
Key draft questions

20. Why Avoid Perfectionism in Drafting?
Climatic Order
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Helps include all important information; Makes you more willing to revise
One-third

21. How is formatting important?
Active Voice
Main parts of internal proposals
It is integral in how your audience will receive and accept the information.
What do you want to say - Say It - Say it Better

22. What is format of most Memos?
What do you want to say - Say It - Say it Better
Date - To - From - Subject Headings
Business Writing Style
Abstract words

23. How do you Plan the message?
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Idioms
Characteristics do employers like to see in a resume
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;

24. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Things to think through when planning a website
Figures of Speech
Most Important Information First - and then Descending Order

25. How do you know what to include in your message?
Your audience is the best guide for What and How
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Characteristics of job-related writing
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;

26. Clairty
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Most Important Information First - and then Descending Order
Guidelines for effective business e-mail messages
Revision of content - Organization - Formatting

27. Using short and long sentences strategically
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Telegraphic Style
Sentence Length
Key draft questions

28. General considerations with Email Messages
Euphemismss
Main parts of instructions
similar
Conciseness - Clarity - Etiquette - Correctness

29. Use Initialisms
Purpose - Format - Composition
Climatic Order
Cautiously i.e. BTW: by the way
Guidelines for successful group writing

30. What is critical to a message's success?
Abstract words
Characteristics of job-related writing
Business Writing Style
Attractive and Readable Format

31. Purpose - problem - plan/solution - conclusion
Main parts of internal proposals
Revision - Editing - Proofreading
Key draft questions
Affectation

32. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Selecting the proper medium
Coherent writing
Position

33. What is important in the Revising stage?
Purpose - Format - Composition
Affectation
Get Feedback From Others!
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews

34. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Things to think through when planning a website
Buzz Words
Tone
Main parts of instructions

35. How to end an email
Your Name - Closing Statement such as Thanks - Regards in more formal messages
It is integral in how your audience will receive and accept the information.
Euphemismss
Information needed for short report

36. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Connotation
Coherent writing
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams

37. How do you present information in message?
Emphasis
Guidelines for successful group writing
Active Voice
Most Important Information First - and then Descending Order

38. Formal
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Active Voice
Three P's for success in writing a memo
Revision of content - Organization - Formatting

39. Concern policies and regulations found in employee handbooks and other internal corporate communications
Procedures
Emphasis
Sentence Variety
Wordiness

40. Use to call attention to a particular word or statement --
Characteristics of job-related writing
Long Dashes
Subordination
Outlining

41. Plan what you are going to say - polish what you wrote before you sent it - proofread everything

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42. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Climatic Order
Tone
Casual - Informal - or Formal
Four keys to effective writing

43. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Characteristics do employers like to see in a resume
Biased Language
Characteristics of job-related writing
Date - To - From - Subject Headings

44. Conciseness
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Cut out nonessentials - Minimize references to Previous Communications
Denotaion
Casual - Informal - or Formal

45. Steps to Successful Writing
Preparation - Research - Organization - Writing - Revision
Four keys to effective writing
Emphasis
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING

46. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Instructions
Concrete Words
Tone
Affectation

47. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Conciseness
Internal Letters. Sometimes classified as Reports
Wordiness
Characteristics of job-related writing

48. How much time should a student spend in each writing stage?
Ethics in Business Writing
Short report
One-third
Buzz Words

49. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Affectation
Selecting the proper medium
Organizational - Professional - Personal

50. Formality Considerations
Casual - Informal - or Formal
Garbled Sentences
Goal of a letter of application
Selecting the proper medium