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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Use Initialisms
Examples of medium s of business communication
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Cautiously i.e. BTW: by the way
Direct Statements
2. Use to call attention to a particular word or statement --
Long Dashes
Main parts of internal proposals
Internal Letters. Sometimes classified as Reports
Characteristics do employers like to see in a resume
3. What are Individual Contexts
Instructions
Tone
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Organizational - Professional - Personal
4. Iitalics - bold type - underlining etc.
Conciseness
Mechanical Devices
Abstract words
Repetition
5. Purpose - findings - conclusion - and recommendations
Main parts of internal proposals
Attractive and Readable Format
Rules for writing instructions
Information needed for short report
6. What is the best advice for Drafting?
What do you want to say - Say It - Say it Better
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Preparation - Research - Organization - Writing - Revision
Emphasis
7. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
What do you want to say - Say It - Say it Better
Revision of content - Organization - Formatting
Garbled Sentences
Main parts of a set of instructions
8. What are Cons of Email?
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9. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Telegraphic Style
10. To emphasize the performer of an action: make the performer the subject of the verb
Active Voice
Attractive and Readable Format
Selecting the proper medium
Key draft questions
11. Techniques for writing memos and emails are...
Cliches
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
similar
12. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Emphasis
Euphemismss
Characteristics do employers like to see in a resume
It is integral in how your audience will receive and accept the information.
13. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Date - To - From - Subject Headings
Characteristics do employers like to see in a resume
Climatic Order
Four keys to effective writing
14. To set you apart from the others; show that you have customized your resume for that company/job opening
Purpose - Format - Composition
Sentence Length
Goal of a letter of application
One-third
15. What is critical to a message's success?
Attractive and Readable Format
similar
Buzz Words
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
16. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Coherent writing
Wordiness
Your audience is the best guide for What and How
Outlining
17. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Business Writing Style
Denotaion
Rules for writing instructions
Casual - Informal - or Formal
18. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Guidelines for effective business e-mail messages
Buzz Words
Intensifiers
19. Using short and long sentences strategically
Purpose - Format - Composition
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Sentence Length
Concrete Words
20. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
similar
Organizational - Professional - Personal
Buzz Words
Emphasis
21. What should you know about a Letter?
Main parts of internal proposals
Purpose - Format - Composition
Affectation
Active Voice
22. Purpose - problem - plan/solution - conclusion
Euphemismss
Main parts of internal proposals
Goal of a letter of application
Main parts of instructions
23. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Abstract words
Wordiness
Put it Last - using the opening to prepare the audience
Affectation
24. What is a Memorandum?
Conciseness
Internal Letters. Sometimes classified as Reports
Put it Last - using the opening to prepare the audience
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
25. How is formatting important?
Recipient's Name and Introduce Yourself
Four keys to effective writing
It is integral in how your audience will receive and accept the information.
Selecting the proper medium
26. When to use Instant Messaging?
Figures of Speech
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Euphemismss
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
27. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Sentence Length
Tone
Cut out nonessentials - Minimize references to Previous Communications
Main parts of internal proposals
28. The ____________ of a word are its literal meanings - as defined in a dictionary.
Purpose - Format - Composition
Denotaion
Key draft questions
Abstract words
29. When should email NOT be used?
Business Writing Style
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Selecting the proper medium
Characteristics of job-related writing
30. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Main parts of a set of instructions
Sentence Type
Recursive
Cliches
31. How to end an email
It is integral in how your audience will receive and accept the information.
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Characteristics do employers like to see in a resume
32. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Abstract words
Your audience is the best guide for What and How
Affectation
Concrete Words
33. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Sentence Length
Euphemismss
Internal Letters. Sometimes classified as Reports
Characteristics of job-related writing
34. Goal and audience
Four keys to effective writing
Guidelines for successful group writing
Things to think through when planning a website
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
35. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Cliches
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Selecting the proper medium
Casual - Informal - or Formal
36. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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37. Formal
Your audience is the best guide for What and How
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Recipient's Name and Introduce Yourself
Key draft questions
38. What is Indirect Order?
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Date - To - From - Subject Headings
Guidelines for successful group writing
Put it Last - using the opening to prepare the audience
39. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Cliches
Active Voice
Direct Statements
Recursive
40. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Affectation
Strategy and Humanness
Main parts of instructions
Revision of content - Organization - Formatting
41. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Outlining
Guidelines for successful group writing
Cliches
42. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Coherent writing
Get Feedback From Others!
Examples of medium s of business communication
Abstract words
43. What is current emphasis on for a Letter?
Strategy and Humanness
Characteristics do employers like to see in a resume
Conciseness - Clarity - Etiquette - Correctness
Date - To - From - Subject Headings
44. Listing the ideas or facts within a sentence in sequence from least to most important
Cliches
Climatic Order
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Internal Letters. Sometimes classified as Reports
45. Clairty
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Cut out nonessentials - Minimize references to Previous Communications
Tone
Purpose - Format - Composition
46. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Rules for writing instructions
Things to think through when planning a website
Idioms
Short report
47. Formality Considerations
Ethics in Business Writing
Casual - Informal - or Formal
Most Important Information First - and then Descending Order
Put it Last - using the opening to prepare the audience
48. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Four keys to effective writing
What do you want to say - Say It - Say it Better
It is integral in how your audience will receive and accept the information.
Date - To - From - Subject Headings
49. How do you begin the message?
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50. How do you present information in long messages?
Connotation
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Conciseness
Recursive