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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is format of most Memos?
Rules for writing instructions
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Date - To - From - Subject Headings
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
2. The ____________ of a word are its literal meanings - as defined in a dictionary.
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Denotaion
Long Dashes
3. General considerations with Email Messages
Recursive
Conciseness - Clarity - Etiquette - Correctness
Ethics in Business Writing
Key draft questions
4. How do you present information in long messages?
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Conciseness - Clarity - Etiquette - Correctness
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
One-third
5. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Coherent writing
Outlining
Information needed for short report
Garbled Sentences
6. Using short and long sentences strategically
Attractive and Readable Format
Sentence Length
Abstract words
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
7. What types of research is done in gathering information?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Key draft questions
Your audience is the best guide for What and How
Climatic Order
8. What is current emphasis on for a Letter?
One-third
Concrete Words
Idioms
Strategy and Humanness
9. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Purpose - Format - Composition
Sentence Type
Three P's for success in writing a memo
Conciseness - Clarity - Etiquette - Correctness
10. How do you present information in message?
Connotation
Most Important Information First - and then Descending Order
Recipient's Name and Introduce Yourself
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
11. What are three levels of Editing?
Revision - Editing - Proofreading
Sentence Length
Mechanical Devices
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
12. Techniques for writing memos and emails are...
Strategy and Humanness
Internal Letters. Sometimes classified as Reports
Put it Last - using the opening to prepare the audience
similar
13. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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14. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Characteristics of job-related writing
Figures of Speech
Characteristics do employers like to see in a resume
Telegraphic Style
15. What are the activities in the planning stage?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Preparation - Research - Organization - Writing - Revision
Revision of content - Organization - Formatting
Emphasis
16. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Selecting the proper medium
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Garbled Sentences
Three P's for success in writing a memo
17. Conciseness
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Tone
Cut out nonessentials - Minimize references to Previous Communications
Euphemismss
18. What are Individual Contexts
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Organizational - Professional - Personal
Affectation
Main parts of instructions
19. Casual
Attractive and Readable Format
Instructions
Get Feedback From Others!
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
20. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Emphasis
Denotaion
Main parts of instructions
Short report
21. How do you know what to include in your message?
Your audience is the best guide for What and How
Conciseness
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Date - To - From - Subject Headings
22. Tell and show how to do something
Euphemismss
Denotaion
Information the reader will want - put it first.
Instructions
23. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Guidelines for successful group writing
Figures of Speech
Euphemismss
'You Viewpoint'
24. Goal and audience
Things to think through when planning a website
Goal of a letter of application
'You Viewpoint'
Tone
25. Are these stages recursive or linear?
Recursive
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Figures of Speech
Conciseness - Clarity - Etiquette - Correctness
26. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Most Important Information First - and then Descending Order
Write Correctly so others will not think you are stupid or lack credibility
Climatic Order
Characteristics of job-related writing
27. Informal
Denotaion
Short report
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Four keys to effective writing
28. What is Direct Order?
Conciseness - Clarity - Etiquette - Correctness
It is integral in how your audience will receive and accept the information.
Information the reader will want - put it first.
Recursive
29. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
'You Viewpoint'
Put it Last - using the opening to prepare the audience
Short report
Telegraphic Style
30. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Characteristics of job-related writing
Figures of Speech
Date - To - From - Subject Headings
Goal of a letter of application
31. How to end an email
Direct Statements
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
One-third
Your Name - Closing Statement such as Thanks - Regards in more formal messages
32. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Idioms
Guidelines for successful group writing
Internal Letters. Sometimes classified as Reports
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
33. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Attractive and Readable Format
Cautiously i.e. BTW: by the way
Examples of medium s of business communication
34. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Mechanical Devices
Characteristics of job-related writing
Position
Key draft questions
35. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Wordiness
Euphemismss
Figures of Speech
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
36. What are three levels of Revision?
Buzz Words
Organizational - Professional - Personal
Revision of content - Organization - Formatting
One-third
37. What are Cons of Email?
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38. To set you apart from the others; show that you have customized your resume for that company/job opening
Rules for writing instructions
Preparation - Research - Organization - Writing - Revision
Goal of a letter of application
Subordination
39. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Key draft questions
Main parts of a set of instructions
Intensifiers
40. What is the best advice for Drafting?
Casual - Informal - or Formal
'You Viewpoint'
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Information needed for short report
41. Listing the ideas or facts within a sentence in sequence from least to most important
Revision of content - Organization - Formatting
Wordiness
Outlining
Climatic Order
42. How do you begin the message?
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43. Sentences can vary in sentence length - word order - loose and periodic sentences
Guidelines for effective business e-mail messages
Figures of Speech
Sentence Variety
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
44. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Cliches
Your audience is the best guide for What and How
similar
Selecting the proper medium
45. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Your audience is the best guide for What and How
Get Feedback From Others!
Subordination
46. Using words like 'most - much - very' with caution - wthout overdoing it.
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Intensifiers
Main parts of a set of instructions
Long Dashes
47. What are Pros of Email?
Characteristics do employers like to see in a resume
'You Viewpoint'
Climatic Order
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
48. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Conciseness - Clarity - Etiquette - Correctness
Repetition
Coherent writing
Tone
49. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Key draft questions
Active Voice
Revision of content - Organization - Formatting
Three P's for success in writing a memo
50. What is the general Purpose of a Letter?
Business Writing Style
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Three P's for success in writing a memo
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