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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is a Memorandum?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Internal Letters. Sometimes classified as Reports
Repetition
Position
2. What are three levels of Editing?
Examples of medium s of business communication
Emphasis
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Revision - Editing - Proofreading
3. Conciseness
Climatic Order
Cut out nonessentials - Minimize references to Previous Communications
Recursive
Conciseness
4. Purpose - problem - plan/solution - conclusion
Main parts of internal proposals
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Cliches
Recursive
5. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Repetition
Ethics in Business Writing
Abstract words
6. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Organizational - Professional - Personal
Strategy and Humanness
Ethics in Business Writing
Key draft questions
7. How much time should a student spend in each writing stage?
Sentence Variety
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
It is integral in how your audience will receive and accept the information.
One-third
8. Informal
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Conciseness - Clarity - Etiquette - Correctness
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
9. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Sentence Type
Conciseness - Clarity - Etiquette - Correctness
Garbled Sentences
Mechanical Devices
10. To set you apart from the others; show that you have customized your resume for that company/job opening
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Connotation
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Goal of a letter of application
11. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Guidelines for successful group writing
Helps include all important information; Makes you more willing to revise
Characteristics of job-related writing
Guidelines for effective business e-mail messages
12. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Internal Letters. Sometimes classified as Reports
Affectation
Telegraphic Style
Ethics in Business Writing
13. What are three levels of Revision?
Characteristics do employers like to see in a resume
Revision of content - Organization - Formatting
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
14. How do you Plan the message?
Organizational - Professional - Personal
Telegraphic Style
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
15. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Characteristics do employers like to see in a resume
Connotation
Figures of Speech
Mechanical Devices
16. Steps to Successful Writing
Preparation - Research - Organization - Writing - Revision
Abstract words
Key draft questions
Get Feedback From Others!
17. Clairty
Key draft questions
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
18. Are these stages recursive or linear?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Short report
Recursive
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
19. When to use Instant Messaging?
Characteristics of job-related writing
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Your audience is the best guide for What and How
20. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Most Important Information First - and then Descending Order
Short report
Cut out nonessentials - Minimize references to Previous Communications
Strategy and Humanness
21. Formality Considerations
It is integral in how your audience will receive and accept the information.
Connotation
Recursive
Casual - Informal - or Formal
22. What is Indirect Order?
Put it Last - using the opening to prepare the audience
Guidelines for successful group writing
Characteristics do employers like to see in a resume
Sentence Variety
23. What is the best advice for Drafting?
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Information the reader will want - put it first.
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
24. What is format of most Memos?
Revision of content - Organization - Formatting
Revision - Editing - Proofreading
Recursive
Date - To - From - Subject Headings
25. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Helps include all important information; Makes you more willing to revise
It is integral in how your audience will receive and accept the information.
Business Writing Style
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
26. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
What do you want to say - Say It - Say it Better
Goal of a letter of application
Subordination
27. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Biased Language
Conciseness
Selecting the proper medium
Goal of a letter of application
28. The ____________ of a word are its literal meanings - as defined in a dictionary.
Subordination
Characteristics of job-related writing
Buzz Words
Denotaion
29. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Selecting the proper medium
'You Viewpoint'
Emphasis
Business Writing Style
30. How do you know what to include in your message?
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Repetition
Most Important Information First - and then Descending Order
Your audience is the best guide for What and How
31. How do you begin the message?
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32. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Telegraphic Style
Outlining
33. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Recursive
Casual - Informal - or Formal
Examples of medium s of business communication
Information the reader will want - put it first.
34. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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35. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Active Voice
similar
Goal of a letter of application
Concrete Words
36. Goal and audience
Abstract words
Coherent writing
Things to think through when planning a website
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
37. Use to call attention to a particular word or statement --
Four keys to effective writing
Concrete Words
Long Dashes
Short report
38. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Recipient's Name and Introduce Yourself
Climatic Order
Tone
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
39. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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40. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Idioms
Telegraphic Style
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Denotaion
41. Use Initialisms
Wordiness
Short report
Cautiously i.e. BTW: by the way
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
42. Techniques for writing memos and emails are...
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Goal of a letter of application
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
similar
43. What is the general Purpose of a Letter?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
'You Viewpoint'
Guidelines for effective business e-mail messages
44. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Helps include all important information; Makes you more willing to revise
Garbled Sentences
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Four keys to effective writing
45. Repeating keywords and key phrases
Preparation - Research - Organization - Writing - Revision
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Repetition
Active Voice
46. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Biased Language
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Characteristics of job-related writing
47. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Four keys to effective writing
Wordiness
Conciseness
Characteristics of job-related writing
48. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Main parts of instructions
Four keys to effective writing
Characteristics of job-related writing
It is integral in how your audience will receive and accept the information.
49. Casual
Characteristics of job-related writing
Examples of medium s of business communication
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
50. Using short and long sentences strategically
Long Dashes
Sentence Length
Revision - Editing - Proofreading
Cliches
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