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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Characteristics of job-related writing
Main parts of a set of instructions
Cliches
It is integral in how your audience will receive and accept the information.
2. How do you know what to include in your message?
Your audience is the best guide for What and How
Cautiously i.e. BTW: by the way
Guidelines for effective business e-mail messages
Recipient's Name and Introduce Yourself
3. Correctness
Write Correctly so others will not think you are stupid or lack credibility
Organizational - Professional - Personal
Selecting the proper medium
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
4. Informal
Biased Language
Intensifiers
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Get Feedback From Others!
5. Steps to Successful Writing
Biased Language
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Preparation - Research - Organization - Writing - Revision
Strategy and Humanness
6. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Guidelines for successful group writing
Active Voice
Key draft questions
Tone
7. Goal and audience
Organizational - Professional - Personal
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Things to think through when planning a website
Active Voice
8. When should email NOT be used?
Biased Language
Concrete Words
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Affectation
9. What are three levels of Revision?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Key draft questions
Most Important Information First - and then Descending Order
Revision of content - Organization - Formatting
10. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Position
Coherent writing
Four keys to effective writing
Organizational - Professional - Personal
11. How do you present information in long messages?
Cautiously i.e. BTW: by the way
Intensifiers
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Key draft questions
12. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Get Feedback From Others!
Business Writing Style
Organizational - Professional - Personal
Sentence Length
13. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Concrete Words
Preparation - Research - Organization - Writing - Revision
Subordination
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
14. How do you present information in message?
Get Feedback From Others!
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Procedures
Most Important Information First - and then Descending Order
15. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Goal of a letter of application
Characteristics do employers like to see in a resume
Wordiness
Ethics in Business Writing
16. Iitalics - bold type - underlining etc.
Repetition
Helps include all important information; Makes you more willing to revise
Mechanical Devices
Conciseness - Clarity - Etiquette - Correctness
17. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Mechanical Devices
Wordiness
Outlining
Concrete Words
18. Listing the ideas or facts within a sentence in sequence from least to most important
Characteristics do employers like to see in a resume
Climatic Order
Attractive and Readable Format
Preparation - Research - Organization - Writing - Revision
19. Formality Considerations
Organizational - Professional - Personal
Affectation
Mechanical Devices
Casual - Informal - or Formal
20. What is current emphasis on for a Letter?
Strategy and Humanness
Main parts of instructions
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
21. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Characteristics of job-related writing
Garbled Sentences
Key draft questions
Connotation
22. What are the activities in the planning stage?
Strategy and Humanness
Tone
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Recipient's Name and Introduce Yourself
23. What is a Memorandum?
Internal Letters. Sometimes classified as Reports
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Repetition
Active Voice
24. E.g. 'most important'
Denotaion
Intensifiers
Selecting the proper medium
Direct Statements
25. Using words like 'most - much - very' with caution - wthout overdoing it.
similar
Intensifiers
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Short report
26. Clairty
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Recipient's Name and Introduce Yourself
similar
Buzz Words
27. What is the general Purpose of a Letter?
Emphasis
Intensifiers
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Characteristics of job-related writing
28. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Date - To - From - Subject Headings
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Telegraphic Style
Position
29. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Examples of medium s of business communication
Direct Statements
Goal of a letter of application
30. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Four keys to effective writing
Coherent writing
What do you want to say - Say It - Say it Better
31. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Things to think through when planning a website
One-third
Biased Language
Outlining
32. When to use Instant Messaging?
Guidelines for effective business e-mail messages
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Preparation - Research - Organization - Writing - Revision
Cautiously i.e. BTW: by the way
33. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Intensifiers
Characteristics do employers like to see in a resume
Emphasis
Instructions
34. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Tone
Cliches
Abstract words
Revision - Editing - Proofreading
35. Are these stages recursive or linear?
Recursive
Date - To - From - Subject Headings
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Telegraphic Style
36. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Main parts of internal proposals
Information needed for short report
Affectation
Figures of Speech
37. To set you apart from the others; show that you have customized your resume for that company/job opening
Goal of a letter of application
Procedures
Characteristics of job-related writing
Information the reader will want - put it first.
38. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Selecting the proper medium
Position
Get Feedback From Others!
39. What are Individual Contexts
Concrete Words
Idioms
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Organizational - Professional - Personal
40. How much time should a student spend in each writing stage?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Purpose - Format - Composition
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
One-third
41. How is formatting important?
It is integral in how your audience will receive and accept the information.
Telegraphic Style
Buzz Words
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
42. Stages can also be summarized as...
What do you want to say - Say It - Say it Better
Characteristics of job-related writing
Four keys to effective writing
Goal of a letter of application
43. What are three levels of Editing?
Coherent writing
Characteristics of job-related writing
Revision - Editing - Proofreading
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
44. How do you begin the message?
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45. What is critical to a message's success?
Attractive and Readable Format
Sentence Type
Revision - Editing - Proofreading
'You Viewpoint'
46. What are Pros of Email?
Characteristics of job-related writing
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
47. Purpose - problem - plan/solution - conclusion
Selecting the proper medium
Telegraphic Style
Main parts of internal proposals
Recursive
48. Purpose - findings - conclusion - and recommendations
Information needed for short report
Biased Language
Internal Letters. Sometimes classified as Reports
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
49. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Helps include all important information; Makes you more willing to revise
Cliches
Things to think through when planning a website
Sentence Variety
50. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Internal Letters. Sometimes classified as Reports
Denotaion
Rules for writing instructions