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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Concern policies and regulations found in employee handbooks and other internal corporate communications
Euphemismss
Procedures
Internal Letters. Sometimes classified as Reports
similar
2. What should you know about a Letter?
Purpose - Format - Composition
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Revision - Editing - Proofreading
Buzz Words
3. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Rules for writing instructions
Conciseness
Business Writing Style
4. How to end an email
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Recipient's Name and Introduce Yourself
Position
Intensifiers
5. What are Individual Contexts
Idioms
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Organizational - Professional - Personal
6. How do you present information in message?
Most Important Information First - and then Descending Order
Guidelines for successful group writing
Subordination
Revision - Editing - Proofreading
7. Tell and show how to do something
Examples of medium s of business communication
Outlining
Instructions
Ethics in Business Writing
8. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Subordination
Cautiously i.e. BTW: by the way
Business Writing Style
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
9. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Characteristics do employers like to see in a resume
Repetition
Conciseness
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
10. Listing the ideas or facts within a sentence in sequence from least to most important
Climatic Order
Buzz Words
Goal of a letter of application
Intensifiers
11. Formality Considerations
Casual - Informal - or Formal
Active Voice
Concrete Words
Most Important Information First - and then Descending Order
12. Use Initialisms
Three P's for success in writing a memo
Casual - Informal - or Formal
Abstract words
Cautiously i.e. BTW: by the way
13. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Cut out nonessentials - Minimize references to Previous Communications
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Date - To - From - Subject Headings
Position
14. What are Pros of Email?
Concrete Words
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Short report
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
15. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Abstract words
Characteristics of job-related writing
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Tone
16. Steps to Successful Writing
Things to think through when planning a website
Preparation - Research - Organization - Writing - Revision
Intensifiers
Cliches
17. What is critical to a message's success?
It is integral in how your audience will receive and accept the information.
Attractive and Readable Format
Coherent writing
Concrete Words
18. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Long Dashes
Sentence Type
Four keys to effective writing
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
19. To emphasize the performer of an action: make the performer the subject of the verb
Conciseness - Clarity - Etiquette - Correctness
Cut out nonessentials - Minimize references to Previous Communications
Information the reader will want - put it first.
Active Voice
20. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Guidelines for successful group writing
Concrete Words
Subordination
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
21. What is format of most Memos?
What do you want to say - Say It - Say it Better
Recipient's Name and Introduce Yourself
Idioms
Date - To - From - Subject Headings
22. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Main parts of a set of instructions
Three P's for success in writing a memo
Repetition
Rules for writing instructions
23. What is Direct Order?
Tone
Conciseness
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Information the reader will want - put it first.
24. Use to call attention to a particular word or statement --
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Outlining
Attractive and Readable Format
Long Dashes
25. Repeating keywords and key phrases
Repetition
Characteristics of job-related writing
Coherent writing
Guidelines for successful group writing
26. Informal
Emphasis
Revision of content - Organization - Formatting
Most Important Information First - and then Descending Order
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
27. What are three levels of Revision?
Revision of content - Organization - Formatting
Concrete Words
Garbled Sentences
Abstract words
28. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Buzz Words
Repetition
Figures of Speech
Key draft questions
29. How much time should a student spend in each writing stage?
One-third
Biased Language
Main parts of a set of instructions
Get Feedback From Others!
30. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Conciseness
Euphemismss
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Put it Last - using the opening to prepare the audience
31. What types of research is done in gathering information?
Direct Statements
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Characteristics of job-related writing
Short report
32. When should email NOT be used?
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Helps include all important information; Makes you more willing to revise
Sentence Length
Outlining
33. What is current emphasis on for a Letter?
Strategy and Humanness
Mechanical Devices
Things to think through when planning a website
Rules for writing instructions
34. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Recursive
Attractive and Readable Format
What do you want to say - Say It - Say it Better
Garbled Sentences
35. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Long Dashes
Abstract words
Characteristics do employers like to see in a resume
36. Correctness
Procedures
Buzz Words
Write Correctly so others will not think you are stupid or lack credibility
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
37. General considerations with Email Messages
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Direct Statements
Conciseness - Clarity - Etiquette - Correctness
Characteristics of job-related writing
38. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Biased Language
Cliches
Purpose - Format - Composition
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
39. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Main parts of a set of instructions
Ethics in Business Writing
Most Important Information First - and then Descending Order
Goal of a letter of application
40. E.g. 'most important'
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Characteristics of job-related writing
Get Feedback From Others!
Direct Statements
41. Formal
Ethics in Business Writing
Main parts of instructions
Short report
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
42. Clairty
Concrete Words
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Information needed for short report
Your audience is the best guide for What and How
43. To set you apart from the others; show that you have customized your resume for that company/job opening
Connotation
Goal of a letter of application
Instructions
Long Dashes
44. When to use Instant Messaging?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Goal of a letter of application
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Get Feedback From Others!
45. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Cliches
Guidelines for successful group writing
Characteristics do employers like to see in a resume
46. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Goal of a letter of application
Mechanical Devices
Examples of medium s of business communication
Cut out nonessentials - Minimize references to Previous Communications
47. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Figures of Speech
Subordination
Cut out nonessentials - Minimize references to Previous Communications
Cliches
48. How do you begin the message?
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49. What are three levels of Editing?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Cut out nonessentials - Minimize references to Previous Communications
Revision - Editing - Proofreading
Climatic Order
50. Using short and long sentences strategically
Sentence Length
It is integral in how your audience will receive and accept the information.
Euphemismss
Ethics in Business Writing