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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What should you know about a Letter?
Instructions
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Purpose - Format - Composition
Three P's for success in writing a memo
2. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Direct Statements
Casual - Informal - or Formal
Recursive
Examples of medium s of business communication
3. What is Indirect Order?
Conciseness
Recursive
Your audience is the best guide for What and How
Put it Last - using the opening to prepare the audience
4. What is format of most Memos?
Mechanical Devices
Four keys to effective writing
similar
Date - To - From - Subject Headings
5. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Get Feedback From Others!
Four keys to effective writing
Affectation
Rules for writing instructions
6. How do you present information in long messages?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
It is integral in how your audience will receive and accept the information.
Characteristics of job-related writing
Main parts of internal proposals
7. Formality Considerations
Three P's for success in writing a memo
Organizational - Professional - Personal
Casual - Informal - or Formal
One-third
8. Purpose - findings - conclusion - and recommendations
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Denotaion
Ethics in Business Writing
Information needed for short report
9. Use Initialisms
Connotation
What do you want to say - Say It - Say it Better
Guidelines for effective business e-mail messages
Cautiously i.e. BTW: by the way
10. How do you present information in message?
Your audience is the best guide for What and How
One-third
Most Important Information First - and then Descending Order
Characteristics of job-related writing
11. How is formatting important?
It is integral in how your audience will receive and accept the information.
Figures of Speech
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Three P's for success in writing a memo
12. How do you begin the message?
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13. Conciseness
Cautiously i.e. BTW: by the way
Intensifiers
Cut out nonessentials - Minimize references to Previous Communications
Wordiness
14. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Information the reader will want - put it first.
Main parts of internal proposals
Telegraphic Style
Procedures
15. What is important in the Revising stage?
Biased Language
Internal Letters. Sometimes classified as Reports
Get Feedback From Others!
Buzz Words
16. Casual
One-third
Purpose - Format - Composition
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Guidelines for effective business e-mail messages
17. Etiquette
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Casual - Informal - or Formal
Denotaion
18. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Active Voice
Abstract words
Instructions
Garbled Sentences
19. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Idioms
One-third
Characteristics of job-related writing
Examples of medium s of business communication
20. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Tone
One-third
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Characteristics of job-related writing
21. Are these stages recursive or linear?
Recursive
Intensifiers
Idioms
One-third
22. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Subordination
Emphasis
Business Writing Style
Date - To - From - Subject Headings
23. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Characteristics of job-related writing
Selecting the proper medium
Abstract words
Preparation - Research - Organization - Writing - Revision
24. How do you know what to include in your message?
similar
Your audience is the best guide for What and How
Concrete Words
Affectation
25. Using words like 'most - much - very' with caution - wthout overdoing it.
Revision of content - Organization - Formatting
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Intensifiers
26. How to end an email
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Business Writing Style
Conciseness
27. What are the activities in the planning stage?
Repetition
Procedures
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
28. What techniques can be used for gathering information?
Preparation - Research - Organization - Writing - Revision
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Biased Language
29. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Most Important Information First - and then Descending Order
Ethics in Business Writing
Guidelines for effective business e-mail messages
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
30. Iitalics - bold type - underlining etc.
Things to think through when planning a website
Mechanical Devices
similar
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
31. What is the general Purpose of a Letter?
Characteristics of job-related writing
Revision of content - Organization - Formatting
Outlining
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
32. What is Direct Order?
Wordiness
Guidelines for successful group writing
Information the reader will want - put it first.
Guidelines for effective business e-mail messages
33. General considerations with Email Messages
Conciseness - Clarity - Etiquette - Correctness
Rules for writing instructions
Abstract words
Information the reader will want - put it first.
34. Using short and long sentences strategically
Helps include all important information; Makes you more willing to revise
Sentence Length
Write Correctly so others will not think you are stupid or lack credibility
Conciseness
35. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Outlining
Main parts of internal proposals
Short report
Ethics in Business Writing
36. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Characteristics do employers like to see in a resume
Helps include all important information; Makes you more willing to revise
Euphemismss
Cautiously i.e. BTW: by the way
37. What are three levels of Editing?
Business Writing Style
Affectation
Main parts of internal proposals
Revision - Editing - Proofreading
38. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Affectation
Purpose - Format - Composition
Outlining
39. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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40. Why Avoid Perfectionism in Drafting?
Biased Language
Casual - Informal - or Formal
Business Writing Style
Helps include all important information; Makes you more willing to revise
41. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Climatic Order
Sentence Variety
Information needed for short report
Subordination
42. What is a Memorandum?
Recipient's Name and Introduce Yourself
Get Feedback From Others!
Internal Letters. Sometimes classified as Reports
Climatic Order
43. What types of research is done in gathering information?
Get Feedback From Others!
Main parts of internal proposals
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Put it Last - using the opening to prepare the audience
44. The ____________ of a word are its literal meanings - as defined in a dictionary.
Denotaion
Strategy and Humanness
Coherent writing
It is integral in how your audience will receive and accept the information.
45. Purpose - problem - plan/solution - conclusion
Main parts of internal proposals
Conciseness - Clarity - Etiquette - Correctness
Characteristics of job-related writing
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
46. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Abstract words
Four keys to effective writing
Purpose - Format - Composition
Position
47. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
similar
Examples of medium s of business communication
Characteristics of job-related writing
Put it Last - using the opening to prepare the audience
48. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Organizational - Professional - Personal
Examples of medium s of business communication
Cautiously i.e. BTW: by the way
Concrete Words
49. Tell and show how to do something
Rules for writing instructions
similar
Garbled Sentences
Instructions
50. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Tone
Main parts of a set of instructions
Buzz Words
Characteristics do employers like to see in a resume