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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Formal
Idioms
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Figures of Speech
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
2. What is the general Purpose of a Letter?
Characteristics of job-related writing
Most Important Information First - and then Descending Order
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
3. What are three levels of Editing?
Telegraphic Style
Cliches
Instructions
Revision - Editing - Proofreading
4. Iitalics - bold type - underlining etc.
Three P's for success in writing a memo
'You Viewpoint'
Mechanical Devices
Emphasis
5. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Selecting the proper medium
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
6. Purpose - problem - plan/solution - conclusion
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Characteristics of job-related writing
Main parts of internal proposals
Direct Statements
7. How to end an email
One-third
Idioms
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Conciseness
8. What are Pros of Email?
Recipient's Name and Introduce Yourself
Garbled Sentences
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Climatic Order
9. Steps to Successful Writing
Preparation - Research - Organization - Writing - Revision
'You Viewpoint'
Sentence Type
Figures of Speech
10. What is important in the Revising stage?
What do you want to say - Say It - Say it Better
Get Feedback From Others!
Guidelines for effective business e-mail messages
Four keys to effective writing
11. When to use Instant Messaging?
Attractive and Readable Format
Coherent writing
Main parts of internal proposals
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
12. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Idioms
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Biased Language
Denotaion
13. Concern policies and regulations found in employee handbooks and other internal corporate communications
Telegraphic Style
Procedures
Idioms
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
14. To emphasize the performer of an action: make the performer the subject of the verb
Active Voice
Cut out nonessentials - Minimize references to Previous Communications
Connotation
Buzz Words
15. How do you present information in message?
Mechanical Devices
Preparation - Research - Organization - Writing - Revision
Biased Language
Most Important Information First - and then Descending Order
16. What is current emphasis on for a Letter?
Repetition
Selecting the proper medium
Strategy and Humanness
Purpose - Format - Composition
17. Sentences can vary in sentence length - word order - loose and periodic sentences
Wordiness
Organizational - Professional - Personal
Sentence Variety
Cautiously i.e. BTW: by the way
18. Why Avoid Perfectionism in Drafting?
Euphemismss
Outlining
Helps include all important information; Makes you more willing to revise
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
19. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Write Correctly so others will not think you are stupid or lack credibility
Characteristics do employers like to see in a resume
Purpose - Format - Composition
20. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Key draft questions
Ethics in Business Writing
Position
Guidelines for successful group writing
21. Informal
Climatic Order
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Cliches
Idioms
22. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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23. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Information the reader will want - put it first.
Sentence Length
Emphasis
Strategy and Humanness
24. Repeating keywords and key phrases
Your audience is the best guide for What and How
Write Correctly so others will not think you are stupid or lack credibility
Repetition
Concrete Words
25. How is formatting important?
It is integral in how your audience will receive and accept the information.
Wordiness
Date - To - From - Subject Headings
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
26. How do you know what to include in your message?
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Your audience is the best guide for What and How
Conciseness
Four keys to effective writing
27. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Sentence Variety
Guidelines for successful group writing
Tone
Wordiness
28. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Subordination
Main parts of instructions
Four keys to effective writing
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
29. Use to call attention to a particular word or statement --
Long Dashes
Sentence Type
Idioms
Strategy and Humanness
30. What should you know about a Letter?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Position
Three P's for success in writing a memo
Purpose - Format - Composition
31. What types of research is done in gathering information?
Abstract words
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Get Feedback From Others!
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
32. The ____________ of a word are its literal meanings - as defined in a dictionary.
Outlining
Denotaion
Abstract words
Intensifiers
33. Clairty
Main parts of internal proposals
Direct Statements
Sentence Length
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
34. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Revision of content - Organization - Formatting
similar
Subordination
Repetition
35. How do you begin the message?
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36. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Subordination
Examples of medium s of business communication
Goal of a letter of application
Euphemismss
37. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Intensifiers
Guidelines for successful group writing
Direct Statements
38. What is format of most Memos?
Strategy and Humanness
Your audience is the best guide for What and How
Date - To - From - Subject Headings
Helps include all important information; Makes you more willing to revise
39. How do you present information in long messages?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Abstract words
Three P's for success in writing a memo
Key draft questions
40. Techniques for writing memos and emails are...
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Sentence Type
similar
Helps include all important information; Makes you more willing to revise
41. Tell and show how to do something
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Buzz Words
It is integral in how your audience will receive and accept the information.
Instructions
42. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Casual - Informal - or Formal
Selecting the proper medium
Business Writing Style
Main parts of a set of instructions
43. What is critical to a message's success?
Attractive and Readable Format
Denotaion
Conciseness - Clarity - Etiquette - Correctness
Long Dashes
44. General considerations with Email Messages
Conciseness
Conciseness - Clarity - Etiquette - Correctness
Idioms
Outlining
45. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
It is integral in how your audience will receive and accept the information.
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Telegraphic Style
46. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Revision of content - Organization - Formatting
Rules for writing instructions
Instructions
Concrete Words
47. What is a Memorandum?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Internal Letters. Sometimes classified as Reports
Put it Last - using the opening to prepare the audience
48. Correctness
Preparation - Research - Organization - Writing - Revision
Write Correctly so others will not think you are stupid or lack credibility
Connotation
Characteristics do employers like to see in a resume
49. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Procedures
Business Writing Style
Garbled Sentences
Characteristics do employers like to see in a resume
50. Listing the ideas or facts within a sentence in sequence from least to most important
Recursive
Climatic Order
Connotation
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Can you answer 50 questions in 15 minutes?
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