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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. General considerations with Email Messages
Conciseness - Clarity - Etiquette - Correctness
Procedures
Four keys to effective writing
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
2. E.g. 'most important'
Instructions
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Most Important Information First - and then Descending Order
Direct Statements
3. Repeating keywords and key phrases
Repetition
Recursive
Garbled Sentences
Concrete Words
4. Purpose - findings - conclusion - and recommendations
Information needed for short report
Information the reader will want - put it first.
Affectation
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
5. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Concrete Words
Purpose - Format - Composition
6. Casual
Guidelines for effective business e-mail messages
Idioms
Selecting the proper medium
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
7. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Wordiness
Garbled Sentences
Helps include all important information; Makes you more willing to revise
Goal of a letter of application
8. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Telegraphic Style
9. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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10. Tell and show how to do something
Idioms
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Instructions
Business Writing Style
11. How do you present information in message?
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Garbled Sentences
Most Important Information First - and then Descending Order
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
12. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Position
Tone
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Guidelines for effective business e-mail messages
13. Iitalics - bold type - underlining etc.
Information the reader will want - put it first.
Put it Last - using the opening to prepare the audience
Mechanical Devices
Your audience is the best guide for What and How
14. What are Pros of Email?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Procedures
15. What are Cons of Email?
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16. Are these stages recursive or linear?
Cut out nonessentials - Minimize references to Previous Communications
Strategy and Humanness
similar
Recursive
17. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Sentence Length
Characteristics do employers like to see in a resume
What do you want to say - Say It - Say it Better
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
18. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Tone
Euphemismss
Direct Statements
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
19. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Emphasis
Concrete Words
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Buzz Words
20. Why Avoid Perfectionism in Drafting?
similar
Helps include all important information; Makes you more willing to revise
Cautiously i.e. BTW: by the way
Goal of a letter of application
21. Using words like 'most - much - very' with caution - wthout overdoing it.
Write Correctly so others will not think you are stupid or lack credibility
Intensifiers
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Figures of Speech
22. How do you know what to include in your message?
Main parts of instructions
Coherent writing
Sentence Type
Your audience is the best guide for What and How
23. What types of research is done in gathering information?
Garbled Sentences
Organizational - Professional - Personal
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Sentence Variety
24. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Connotation
Casual - Informal - or Formal
Internal Letters. Sometimes classified as Reports
Organizational - Professional - Personal
25. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
'You Viewpoint'
Key draft questions
26. How much time should a student spend in each writing stage?
Write Correctly so others will not think you are stupid or lack credibility
Cut out nonessentials - Minimize references to Previous Communications
Short report
One-third
27. How do you begin the message?
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28. What is the general Purpose of a Letter?
Denotaion
Intensifiers
Concrete Words
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
29. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Guidelines for successful group writing
Key draft questions
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Sentence Variety
30. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Climatic Order
Ethics in Business Writing
Preparation - Research - Organization - Writing - Revision
Main parts of a set of instructions
31. Purpose - problem - plan/solution - conclusion
Rules for writing instructions
Recursive
Key draft questions
Main parts of internal proposals
32. Steps to Successful Writing
Business Writing Style
Preparation - Research - Organization - Writing - Revision
similar
Subordination
33. Conciseness
Cut out nonessentials - Minimize references to Previous Communications
Telegraphic Style
Outlining
Subordination
34. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Mechanical Devices
Biased Language
Euphemismss
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
35. When should email NOT be used?
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Selecting the proper medium
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Revision - Editing - Proofreading
36. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Main parts of a set of instructions
Organizational - Professional - Personal
Internal Letters. Sometimes classified as Reports
What do you want to say - Say It - Say it Better
37. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Figures of Speech
Affectation
Concrete Words
Tone
38. What is Indirect Order?
Characteristics of job-related writing
Conciseness - Clarity - Etiquette - Correctness
Get Feedback From Others!
Put it Last - using the opening to prepare the audience
39. When to use Instant Messaging?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Characteristics do employers like to see in a resume
40. What is Direct Order?
similar
Information the reader will want - put it first.
Most Important Information First - and then Descending Order
Cliches
41. Use to call attention to a particular word or statement --
Your audience is the best guide for What and How
Long Dashes
Procedures
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
42. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Selecting the proper medium
Revision of content - Organization - Formatting
Long Dashes
Organizational - Professional - Personal
43. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Attractive and Readable Format
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Coherent writing
Business Writing Style
44. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Guidelines for effective business e-mail messages
Instructions
Cliches
Selecting the proper medium
45. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Sentence Length
Conciseness
Telegraphic Style
Mechanical Devices
46. What is critical to a message's success?
Guidelines for successful group writing
Attractive and Readable Format
Characteristics of job-related writing
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
47. Concern policies and regulations found in employee handbooks and other internal corporate communications
Biased Language
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Procedures
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
48. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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49. How to end an email
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
What do you want to say - Say It - Say it Better
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Abstract words
50. Etiquette
Ethics in Business Writing
Intensifiers
Sentence Type
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING