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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are Cons of Email?
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2. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Figures of Speech
Preparation - Research - Organization - Writing - Revision
Biased Language
Short report
3. General considerations with Email Messages
Guidelines for effective business e-mail messages
Conciseness
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Conciseness - Clarity - Etiquette - Correctness
4. Etiquette
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Selecting the proper medium
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Repetition
5. What are the activities in the planning stage?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Characteristics do employers like to see in a resume
6. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Cliches
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Idioms
7. Sentences can vary in sentence length - word order - loose and periodic sentences
Cut out nonessentials - Minimize references to Previous Communications
Write Correctly so others will not think you are stupid or lack credibility
Sentence Variety
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
8. When to use Instant Messaging?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Subordination
Main parts of a set of instructions
9. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Repetition
Figures of Speech
Guidelines for effective business e-mail messages
Casual - Informal - or Formal
10. What should you know about a Letter?
Organizational - Professional - Personal
Purpose - Format - Composition
Attractive and Readable Format
Concrete Words
11. Using words like 'most - much - very' with caution - wthout overdoing it.
Intensifiers
Coherent writing
Things to think through when planning a website
Four keys to effective writing
12. How do you Plan the message?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Tone
Four keys to effective writing
Business Writing Style
13. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Things to think through when planning a website
Position
Direct Statements
Selecting the proper medium
14. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Internal Letters. Sometimes classified as Reports
Characteristics of job-related writing
Garbled Sentences
Intensifiers
15. What is format of most Memos?
Date - To - From - Subject Headings
Most Important Information First - and then Descending Order
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Emphasis
16. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Repetition
Main parts of instructions
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Date - To - From - Subject Headings
17. Tell and show how to do something
Recursive
Abstract words
Helps include all important information; Makes you more willing to revise
Instructions
18. Use to call attention to a particular word or statement --
It is integral in how your audience will receive and accept the information.
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Long Dashes
Position
19. Correctness
Write Correctly so others will not think you are stupid or lack credibility
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
20. What is critical to a message's success?
Helps include all important information; Makes you more willing to revise
Affectation
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Attractive and Readable Format
21. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Instructions
What do you want to say - Say It - Say it Better
Examples of medium s of business communication
Write Correctly so others will not think you are stupid or lack credibility
22. The ____________ of a word are its literal meanings - as defined in a dictionary.
Direct Statements
It is integral in how your audience will receive and accept the information.
Ethics in Business Writing
Denotaion
23. What are Pros of Email?
Connotation
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Ethics in Business Writing
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
24. To set you apart from the others; show that you have customized your resume for that company/job opening
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Buzz Words
Goal of a letter of application
Ethics in Business Writing
25. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
What do you want to say - Say It - Say it Better
Date - To - From - Subject Headings
Your audience is the best guide for What and How
Euphemismss
26. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Ethics in Business Writing
Sentence Type
Four keys to effective writing
27. Using short and long sentences strategically
Idioms
Sentence Length
Revision - Editing - Proofreading
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
28. To emphasize the performer of an action: make the performer the subject of the verb
Euphemismss
Active Voice
Guidelines for effective business e-mail messages
Sentence Length
29. What is important in the Revising stage?
Sentence Length
Short report
Get Feedback From Others!
Casual - Informal - or Formal
30. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Key draft questions
What do you want to say - Say It - Say it Better
Garbled Sentences
Direct Statements
31. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Most Important Information First - and then Descending Order
Key draft questions
Preparation - Research - Organization - Writing - Revision
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
32. How do you begin the message?
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33. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Procedures
Cliches
Ethics in Business Writing
Coherent writing
34. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Recursive
Short report
Get Feedback From Others!
Internal Letters. Sometimes classified as Reports
35. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Buzz Words
Abstract words
Emphasis
Subordination
36. What techniques can be used for gathering information?
Information needed for short report
Telegraphic Style
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
37. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Internal Letters. Sometimes classified as Reports
Examples of medium s of business communication
Characteristics do employers like to see in a resume
Garbled Sentences
38. Listing the ideas or facts within a sentence in sequence from least to most important
Climatic Order
Coherent writing
What do you want to say - Say It - Say it Better
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
39. What are Individual Contexts
Selecting the proper medium
Organizational - Professional - Personal
Tone
Biased Language
40. What is the best advice for Drafting?
Buzz Words
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Information the reader will want - put it first.
Cliches
41. How is formatting important?
It is integral in how your audience will receive and accept the information.
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Guidelines for successful group writing
Information the reader will want - put it first.
42. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Cut out nonessentials - Minimize references to Previous Communications
Selecting the proper medium
Main parts of instructions
43. Formal
Revision of content - Organization - Formatting
Wordiness
Information needed for short report
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
44. Are these stages recursive or linear?
Sentence Length
Figures of Speech
Recursive
It is integral in how your audience will receive and accept the information.
45. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Buzz Words
Preparation - Research - Organization - Writing - Revision
Connotation
One-third
46. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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47. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
What do you want to say - Say It - Say it Better
Sentence Variety
Goal of a letter of application
Subordination
48. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Organizational - Professional - Personal
Cut out nonessentials - Minimize references to Previous Communications
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Telegraphic Style
49. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Recursive
Tone
Revision - Editing - Proofreading
similar
50. When should email NOT be used?
Strategy and Humanness
Helps include all important information; Makes you more willing to revise
Key draft questions
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I