Test your basic knowledge |

The Business Writing Process

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What should you know about a Letter?






2. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites






3. What is Indirect Order?






4. What is format of most Memos?






5. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)






6. How do you present information in long messages?






7. Formality Considerations






8. Purpose - findings - conclusion - and recommendations






9. Use Initialisms






10. How do you present information in message?






11. How is formatting important?






12. How do you begin the message?

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13. Conciseness






14. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'






15. What is important in the Revising stage?






16. Casual






17. Etiquette






18. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.






19. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -






20. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.






21. Are these stages recursive or linear?






22. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme






23. Audience's preferences - personal work style - how widely info needs to be distributed etc.






24. How do you know what to include in your message?






25. Using words like 'most - much - very' with caution - wthout overdoing it.






26. How to end an email






27. What are the activities in the planning stage?






28. What techniques can be used for gathering information?






29. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo






30. Iitalics - bold type - underlining etc.






31. What is the general Purpose of a Letter?






32. What is Direct Order?






33. General considerations with Email Messages






34. Using short and long sentences strategically






35. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.






36. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.






37. What are three levels of Editing?






38. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.






39. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y

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40. Why Avoid Perfectionism in Drafting?






41. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.






42. What is a Memorandum?






43. What types of research is done in gathering information?






44. The ____________ of a word are its literal meanings - as defined in a dictionary.






45. Purpose - problem - plan/solution - conclusion






46. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.






47. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations






48. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard






49. Tell and show how to do something






50. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2