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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Information the reader will want - put it first.
One-third
Sentence Type
Intensifiers
2. What is a Memorandum?
One-third
Cliches
Internal Letters. Sometimes classified as Reports
Euphemismss
3. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Four keys to effective writing
Characteristics of job-related writing
Selecting the proper medium
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
4. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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5. Repeating keywords and key phrases
Conciseness
Date - To - From - Subject Headings
Repetition
Conciseness - Clarity - Etiquette - Correctness
6. What are three levels of Editing?
Revision - Editing - Proofreading
Cliches
Things to think through when planning a website
Long Dashes
7. Correctness
Write Correctly so others will not think you are stupid or lack credibility
Conciseness - Clarity - Etiquette - Correctness
Preparation - Research - Organization - Writing - Revision
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
8. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Intensifiers
Repetition
Connotation
9. Why Avoid Perfectionism in Drafting?
Helps include all important information; Makes you more willing to revise
Intensifiers
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
What do you want to say - Say It - Say it Better
10. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Short report
Things to think through when planning a website
Biased Language
Characteristics of job-related writing
11. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Conciseness
Cliches
12. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Tone
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Sentence Type
Short report
13. What is the best advice for Drafting?
Figures of Speech
Goal of a letter of application
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Most Important Information First - and then Descending Order
14. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Euphemismss
Examples of medium s of business communication
Sentence Variety
15. Formality Considerations
One-third
Casual - Informal - or Formal
Connotation
Business Writing Style
16. When to use Instant Messaging?
Climatic Order
Repetition
Figures of Speech
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
17. The ____________ of a word are its literal meanings - as defined in a dictionary.
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Denotaion
Figures of Speech
Emphasis
18. How do you Plan the message?
Instructions
Outlining
Preparation - Research - Organization - Writing - Revision
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
19. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Abstract words
Intensifiers
Connotation
Organizational - Professional - Personal
20. What types of research is done in gathering information?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Put it Last - using the opening to prepare the audience
Repetition
Cut out nonessentials - Minimize references to Previous Communications
21. Techniques for writing memos and emails are...
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Euphemismss
similar
22. Purpose - findings - conclusion - and recommendations
Information needed for short report
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Garbled Sentences
Internal Letters. Sometimes classified as Reports
23. What is Direct Order?
Figures of Speech
Information the reader will want - put it first.
Coherent writing
Abstract words
24. Conciseness
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Cut out nonessentials - Minimize references to Previous Communications
Climatic Order
Characteristics of job-related writing
25. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Subordination
Recipient's Name and Introduce Yourself
Affectation
Sentence Variety
26. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Cautiously i.e. BTW: by the way
Position
Characteristics do employers like to see in a resume
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
27. What techniques can be used for gathering information?
Revision - Editing - Proofreading
Three P's for success in writing a memo
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Position
28. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Procedures
Biased Language
Long Dashes
Four keys to effective writing
29. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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30. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Wordiness
Sentence Variety
'You Viewpoint'
Connotation
31. How do you present information in message?
Most Important Information First - and then Descending Order
Key draft questions
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Characteristics of job-related writing
32. Stages can also be summarized as...
What do you want to say - Say It - Say it Better
Business Writing Style
Telegraphic Style
Subordination
33. Are these stages recursive or linear?
Recursive
Wordiness
Conciseness - Clarity - Etiquette - Correctness
Instructions
34. To set you apart from the others; show that you have customized your resume for that company/job opening
Information needed for short report
Get Feedback From Others!
Goal of a letter of application
Direct Statements
35. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Subordination
Guidelines for effective business e-mail messages
Examples of medium s of business communication
Instructions
36. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Intensifiers
Information the reader will want - put it first.
Cliches
Garbled Sentences
37. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Emphasis
Concrete Words
Examples of medium s of business communication
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
38. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Garbled Sentences
Date - To - From - Subject Headings
Internal Letters. Sometimes classified as Reports
Short report
39. How do you begin the message?
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40. How do you present information in long messages?
Sentence Variety
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Active Voice
Recursive
41. Formal
Short report
Revision of content - Organization - Formatting
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
One-third
42. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Main parts of instructions
Characteristics do employers like to see in a resume
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Conciseness
43. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Long Dashes
Coherent writing
Buzz Words
Key draft questions
44. Concern policies and regulations found in employee handbooks and other internal corporate communications
Cliches
'You Viewpoint'
Main parts of internal proposals
Procedures
45. Steps to Successful Writing
Preparation - Research - Organization - Writing - Revision
Attractive and Readable Format
Tone
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
46. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Organizational - Professional - Personal
Tone
Cautiously i.e. BTW: by the way
Buzz Words
47. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Organizational - Professional - Personal
Information needed for short report
Guidelines for successful group writing
It is integral in how your audience will receive and accept the information.
48. Goal and audience
Ethics in Business Writing
Things to think through when planning a website
Active Voice
Sentence Length
49. Tell and show how to do something
Instructions
Repetition
Connotation
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
50. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Three P's for success in writing a memo
Biased Language
Four keys to effective writing
Preparation - Research - Organization - Writing - Revision