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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Short report
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Direct Statements
2. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Selecting the proper medium
Climatic Order
Main parts of instructions
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
3. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Emphasis
Intensifiers
Connotation
4. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Things to think through when planning a website
Buzz Words
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
5. Purpose - problem - plan/solution - conclusion
Attractive and Readable Format
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Climatic Order
Main parts of internal proposals
6. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Put it Last - using the opening to prepare the audience
Main parts of instructions
Three P's for success in writing a memo
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
7. Clairty
Outlining
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Buzz Words
Cut out nonessentials - Minimize references to Previous Communications
8. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Characteristics of job-related writing
Sentence Type
Denotaion
Key draft questions
9. How much time should a student spend in each writing stage?
Casual - Informal - or Formal
Cautiously i.e. BTW: by the way
Business Writing Style
One-third
10. How do you begin the message?
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11. What should you know about a Letter?
Strategy and Humanness
Rules for writing instructions
Purpose - Format - Composition
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
12. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Biased Language
Intensifiers
Concrete Words
Conciseness - Clarity - Etiquette - Correctness
13. What is Direct Order?
Things to think through when planning a website
Four keys to effective writing
Buzz Words
Information the reader will want - put it first.
14. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Get Feedback From Others!
Information needed for short report
Active Voice
Idioms
15. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Organizational - Professional - Personal
Repetition
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Characteristics of job-related writing
16. Informal
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Preparation - Research - Organization - Writing - Revision
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Biased Language
17. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Guidelines for effective business e-mail messages
Things to think through when planning a website
Buzz Words
Coherent writing
18. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
One-third
Telegraphic Style
Information needed for short report
Organizational - Professional - Personal
19. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Euphemismss
Preparation - Research - Organization - Writing - Revision
Selecting the proper medium
Characteristics of job-related writing
20. Formal
Main parts of a set of instructions
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Cautiously i.e. BTW: by the way
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
21. What is Indirect Order?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Most Important Information First - and then Descending Order
Put it Last - using the opening to prepare the audience
Position
22. Why Avoid Perfectionism in Drafting?
Helps include all important information; Makes you more willing to revise
Direct Statements
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Emphasis
23. E.g. 'most important'
Direct Statements
Garbled Sentences
Characteristics of job-related writing
Guidelines for successful group writing
24. What is a Memorandum?
Internal Letters. Sometimes classified as Reports
Idioms
Repetition
Characteristics do employers like to see in a resume
25. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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26. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Telegraphic Style
Tone
Sentence Variety
Cliches
27. What techniques can be used for gathering information?
Characteristics of job-related writing
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Sentence Variety
Short report
28. How do you present information in long messages?
'You Viewpoint'
Purpose - Format - Composition
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Ethics in Business Writing
29. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
What do you want to say - Say It - Say it Better
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Denotaion
Four keys to effective writing
30. What are Pros of Email?
Outlining
Emphasis
Attractive and Readable Format
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
31. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Wordiness
Coherent writing
Denotaion
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
32. Techniques for writing memos and emails are...
Information needed for short report
Sentence Type
similar
Climatic Order
33. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Your audience is the best guide for What and How
Examples of medium s of business communication
Guidelines for successful group writing
Three P's for success in writing a memo
34. To emphasize the performer of an action: make the performer the subject of the verb
Conciseness - Clarity - Etiquette - Correctness
Four keys to effective writing
Your audience is the best guide for What and How
Active Voice
35. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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36. What are three levels of Editing?
Long Dashes
Characteristics do employers like to see in a resume
Business Writing Style
Revision - Editing - Proofreading
37. Formality Considerations
Casual - Informal - or Formal
Most Important Information First - and then Descending Order
Outlining
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
38. Purpose - findings - conclusion - and recommendations
Information needed for short report
Characteristics of job-related writing
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
39. What are Individual Contexts
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Instructions
It is integral in how your audience will receive and accept the information.
Organizational - Professional - Personal
40. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Long Dashes
Most Important Information First - and then Descending Order
Main parts of a set of instructions
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
41. The ____________ of a word are its literal meanings - as defined in a dictionary.
Guidelines for effective business e-mail messages
Sentence Type
Denotaion
Get Feedback From Others!
42. When to use Instant Messaging?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Recipient's Name and Introduce Yourself
Telegraphic Style
Outlining
43. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Conciseness - Clarity - Etiquette - Correctness
Emphasis
Euphemismss
44. What is format of most Memos?
Information the reader will want - put it first.
Connotation
Date - To - From - Subject Headings
Active Voice
45. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Sentence Type
Tone
Subordination
Outlining
46. Using words like 'most - much - very' with caution - wthout overdoing it.
Telegraphic Style
Put it Last - using the opening to prepare the audience
Intensifiers
Your audience is the best guide for What and How
47. General considerations with Email Messages
Emphasis
Helps include all important information; Makes you more willing to revise
Conciseness - Clarity - Etiquette - Correctness
Repetition
48. Tell and show how to do something
Information the reader will want - put it first.
Instructions
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Position
49. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Abstract words
Casual - Informal - or Formal
Instructions
Write Correctly so others will not think you are stupid or lack credibility
50. Use Initialisms
Instructions
Cautiously i.e. BTW: by the way
Telegraphic Style
Wordiness
Can you answer 50 questions in 15 minutes?
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