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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Informal
Garbled Sentences
Concrete Words
Things to think through when planning a website
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
2. What are Individual Contexts
Organizational - Professional - Personal
Idioms
Goal of a letter of application
Preparation - Research - Organization - Writing - Revision
3. Repeating keywords and key phrases
Repetition
Rules for writing instructions
Climatic Order
Recipient's Name and Introduce Yourself
4. Tell and show how to do something
Instructions
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Conciseness - Clarity - Etiquette - Correctness
Guidelines for successful group writing
5. What is Direct Order?
Position
Information the reader will want - put it first.
Three P's for success in writing a memo
Sentence Variety
6. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Subordination
Long Dashes
7. To set you apart from the others; show that you have customized your resume for that company/job opening
Key draft questions
Goal of a letter of application
It is integral in how your audience will receive and accept the information.
Active Voice
8. What is the best advice for Drafting?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Short report
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Garbled Sentences
9. What are Cons of Email?
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10. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Main parts of a set of instructions
Subordination
Mechanical Devices
Short report
11. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Procedures
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Sentence Length
Short report
12. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Four keys to effective writing
Concrete Words
It is integral in how your audience will receive and accept the information.
Cliches
13. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Characteristics of job-related writing
Position
Recipient's Name and Introduce Yourself
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
14. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Idioms
Long Dashes
Sentence Variety
Outlining
15. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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16. How is formatting important?
Position
Denotaion
It is integral in how your audience will receive and accept the information.
Euphemismss
17. Clairty
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Internal Letters. Sometimes classified as Reports
Put it Last - using the opening to prepare the audience
Cut out nonessentials - Minimize references to Previous Communications
18. Casual
Cliches
Organizational - Professional - Personal
Subordination
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
19. To emphasize the performer of an action: make the performer the subject of the verb
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Subordination
Active Voice
20. What is a Memorandum?
Internal Letters. Sometimes classified as Reports
Main parts of a set of instructions
Recipient's Name and Introduce Yourself
Concrete Words
21. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Emphasis
Concrete Words
Mechanical Devices
Preparation - Research - Organization - Writing - Revision
22. Techniques for writing memos and emails are...
Cautiously i.e. BTW: by the way
similar
Cut out nonessentials - Minimize references to Previous Communications
Conciseness - Clarity - Etiquette - Correctness
23. What is current emphasis on for a Letter?
Strategy and Humanness
Wordiness
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Position
24. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Coherent writing
Cut out nonessentials - Minimize references to Previous Communications
Organizational - Professional - Personal
Four keys to effective writing
25. What are three levels of Revision?
Outlining
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Revision of content - Organization - Formatting
Revision - Editing - Proofreading
26. What types of research is done in gathering information?
Conciseness - Clarity - Etiquette - Correctness
What do you want to say - Say It - Say it Better
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
27. What is important in the Revising stage?
Climatic Order
Get Feedback From Others!
Three P's for success in writing a memo
Recipient's Name and Introduce Yourself
28. Using short and long sentences strategically
Cautiously i.e. BTW: by the way
Sentence Length
Preparation - Research - Organization - Writing - Revision
Information needed for short report
29. What techniques can be used for gathering information?
Information needed for short report
Concrete Words
What do you want to say - Say It - Say it Better
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
30. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Characteristics do employers like to see in a resume
Active Voice
Cut out nonessentials - Minimize references to Previous Communications
Cliches
31. When should email NOT be used?
Coherent writing
similar
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Casual - Informal - or Formal
32. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Characteristics of job-related writing
Your audience is the best guide for What and How
Sentence Type
Idioms
33. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Preparation - Research - Organization - Writing - Revision
Sentence Length
Examples of medium s of business communication
34. Steps to Successful Writing
Preparation - Research - Organization - Writing - Revision
Rules for writing instructions
Characteristics of job-related writing
Main parts of instructions
35. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Business Writing Style
Affectation
Long Dashes
'You Viewpoint'
36. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Things to think through when planning a website
Tone
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Put it Last - using the opening to prepare the audience
37. What is format of most Memos?
Preparation - Research - Organization - Writing - Revision
Date - To - From - Subject Headings
Sentence Length
Key draft questions
38. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Figures of Speech
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Characteristics of job-related writing
Outlining
39. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Four keys to effective writing
Information needed for short report
similar
Ethics in Business Writing
40. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Affectation
Abstract words
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
What do you want to say - Say It - Say it Better
41. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Guidelines for successful group writing
Affectation
Repetition
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
42. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Buzz Words
Recursive
Instructions
43. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Examples of medium s of business communication
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Three P's for success in writing a memo
Biased Language
44. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Business Writing Style
Concrete Words
Main parts of instructions
Cut out nonessentials - Minimize references to Previous Communications
45. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Cautiously i.e. BTW: by the way
Wordiness
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Preparation - Research - Organization - Writing - Revision
46. Purpose - problem - plan/solution - conclusion
Recursive
Get Feedback From Others!
Attractive and Readable Format
Main parts of internal proposals
47. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Position
Selecting the proper medium
Garbled Sentences
Helps include all important information; Makes you more willing to revise
48. How much time should a student spend in each writing stage?
Ethics in Business Writing
One-third
Cliches
Figures of Speech
49. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
similar
Main parts of instructions
Connotation
50. Goal and audience
Main parts of a set of instructions
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Outlining
Things to think through when planning a website