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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Conciseness
Telegraphic Style
Cut out nonessentials - Minimize references to Previous Communications
Repetition
Abstract words
2. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Guidelines for successful group writing
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Information the reader will want - put it first.
Conciseness
3. What is format of most Memos?
Cliches
Recursive
Conciseness
Date - To - From - Subject Headings
4. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Emphasis
Procedures
Main parts of internal proposals
Recipient's Name and Introduce Yourself
5. General considerations with Email Messages
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Sentence Length
Main parts of a set of instructions
Conciseness - Clarity - Etiquette - Correctness
6. To emphasize the performer of an action: make the performer the subject of the verb
Rules for writing instructions
Get Feedback From Others!
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Active Voice
7. Iitalics - bold type - underlining etc.
Examples of medium s of business communication
Sentence Length
Concrete Words
Mechanical Devices
8. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Cliches
Business Writing Style
One-third
Characteristics do employers like to see in a resume
9. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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10. Formal
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Three P's for success in writing a memo
11. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Climatic Order
Revision of content - Organization - Formatting
Telegraphic Style
Abstract words
12. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Information the reader will want - put it first.
Rules for writing instructions
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Procedures
13. Listing the ideas or facts within a sentence in sequence from least to most important
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Biased Language
Climatic Order
Main parts of a set of instructions
14. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Tone
Euphemismss
Sentence Variety
Four keys to effective writing
15. Purpose - findings - conclusion - and recommendations
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Information needed for short report
Guidelines for effective business e-mail messages
Organizational - Professional - Personal
16. Etiquette
Instructions
It is integral in how your audience will receive and accept the information.
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Connotation
17. Using short and long sentences strategically
Sentence Length
Euphemismss
Sentence Variety
Characteristics of job-related writing
18. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Examples of medium s of business communication
Helps include all important information; Makes you more willing to revise
Casual - Informal - or Formal
Affectation
19. Techniques for writing memos and emails are...
Recipient's Name and Introduce Yourself
similar
Information the reader will want - put it first.
Emphasis
20. Using words like 'most - much - very' with caution - wthout overdoing it.
Intensifiers
Euphemismss
Figures of Speech
Recursive
21. What is the best advice for Drafting?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Write Correctly so others will not think you are stupid or lack credibility
Subordination
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
22. To set you apart from the others; show that you have customized your resume for that company/job opening
Purpose - Format - Composition
Selecting the proper medium
Three P's for success in writing a memo
Goal of a letter of application
23. E.g. 'most important'
Get Feedback From Others!
Internal Letters. Sometimes classified as Reports
Strategy and Humanness
Direct Statements
24. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Position
Short report
Date - To - From - Subject Headings
25. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Emphasis
Concrete Words
Most Important Information First - and then Descending Order
26. Correctness
Write Correctly so others will not think you are stupid or lack credibility
Biased Language
similar
Attractive and Readable Format
27. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Biased Language
Key draft questions
Information the reader will want - put it first.
Outlining
28. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Helps include all important information; Makes you more willing to revise
Guidelines for effective business e-mail messages
Preparation - Research - Organization - Writing - Revision
Sentence Variety
29. How do you know what to include in your message?
Short report
Mechanical Devices
Your audience is the best guide for What and How
Organizational - Professional - Personal
30. What are Individual Contexts
Revision of content - Organization - Formatting
Organizational - Professional - Personal
Sentence Variety
Position
31. How do you present information in long messages?
Helps include all important information; Makes you more willing to revise
Guidelines for effective business e-mail messages
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
32. What is a Memorandum?
Direct Statements
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Idioms
Internal Letters. Sometimes classified as Reports
33. Concern policies and regulations found in employee handbooks and other internal corporate communications
Main parts of instructions
Characteristics do employers like to see in a resume
Emphasis
Procedures
34. Steps to Successful Writing
Direct Statements
Preparation - Research - Organization - Writing - Revision
Key draft questions
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
35. How do you present information in message?
One-third
Recipient's Name and Introduce Yourself
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Most Important Information First - and then Descending Order
36. Tell and show how to do something
Casual - Informal - or Formal
Procedures
Conciseness
Instructions
37. When to use Instant Messaging?
What do you want to say - Say It - Say it Better
Sentence Variety
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Purpose - Format - Composition
38. What is important in the Revising stage?
Put it Last - using the opening to prepare the audience
Get Feedback From Others!
Casual - Informal - or Formal
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
39. The ____________ of a word are its literal meanings - as defined in a dictionary.
Denotaion
Telegraphic Style
Euphemismss
Key draft questions
40. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Figures of Speech
Buzz Words
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Your Name - Closing Statement such as Thanks - Regards in more formal messages
41. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Concrete Words
Attractive and Readable Format
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Cliches
42. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Long Dashes
Recursive
Wordiness
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
43. What are three levels of Editing?
Revision - Editing - Proofreading
Helps include all important information; Makes you more willing to revise
Characteristics of job-related writing
Put it Last - using the opening to prepare the audience
44. Are these stages recursive or linear?
Main parts of internal proposals
Recursive
Attractive and Readable Format
Revision - Editing - Proofreading
45. Formality Considerations
Casual - Informal - or Formal
Sentence Length
Key draft questions
Ethics in Business Writing
46. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Telegraphic Style
Coherent writing
Abstract words
Three P's for success in writing a memo
47. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Guidelines for successful group writing
Main parts of instructions
Connotation
Main parts of a set of instructions
48. How do you Plan the message?
Denotaion
similar
Buzz Words
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
49. What is Indirect Order?
Outlining
Put it Last - using the opening to prepare the audience
Revision of content - Organization - Formatting
Write Correctly so others will not think you are stupid or lack credibility
50. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Information the reader will want - put it first.
Main parts of a set of instructions
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Subordination