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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Subordination
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Characteristics of job-related writing
Guidelines for successful group writing
2. Techniques for writing memos and emails are...
Direct Statements
Long Dashes
similar
Denotaion
3. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Procedures
Buzz Words
Coherent writing
4. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Short report
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Characteristics do employers like to see in a resume
Tone
5. How much time should a student spend in each writing stage?
One-third
Coherent writing
Information the reader will want - put it first.
Guidelines for successful group writing
6. What are Individual Contexts
Emphasis
Organizational - Professional - Personal
Attractive and Readable Format
Conciseness - Clarity - Etiquette - Correctness
7. What is format of most Memos?
Date - To - From - Subject Headings
Ethics in Business Writing
Main parts of instructions
Cliches
8. Conciseness
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Conciseness
Cut out nonessentials - Minimize references to Previous Communications
Guidelines for successful group writing
9. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Revision - Editing - Proofreading
Affectation
Wordiness
Short report
10. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Buzz Words
Goal of a letter of application
Tone
11. The ____________ of a word are its literal meanings - as defined in a dictionary.
Key draft questions
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Denotaion
12. How to end an email
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Selecting the proper medium
Direct Statements
Organizational - Professional - Personal
13. Concern policies and regulations found in employee handbooks and other internal corporate communications
Long Dashes
Abstract words
Procedures
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
14. To emphasize the performer of an action: make the performer the subject of the verb
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Helps include all important information; Makes you more willing to revise
Conciseness - Clarity - Etiquette - Correctness
Active Voice
15. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Characteristics do employers like to see in a resume
Repetition
Sentence Type
Cliches
16. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Subordination
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Outlining
Euphemismss
17. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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18. Informal
Emphasis
Get Feedback From Others!
Guidelines for successful group writing
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
19. Goal and audience
Things to think through when planning a website
Outlining
similar
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
20. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Purpose - Format - Composition
Affectation
Abstract words
21. Formality Considerations
Casual - Informal - or Formal
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Characteristics of job-related writing
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
22. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Wordiness
Strategy and Humanness
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Information needed for short report
23. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Subordination
Telegraphic Style
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Position
24. What is critical to a message's success?
Cautiously i.e. BTW: by the way
Direct Statements
Conciseness - Clarity - Etiquette - Correctness
Attractive and Readable Format
25. How do you begin the message?
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26. Purpose - findings - conclusion - and recommendations
Main parts of a set of instructions
Main parts of internal proposals
Information needed for short report
Abstract words
27. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Rules for writing instructions
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Internal Letters. Sometimes classified as Reports
Attractive and Readable Format
28. Listing the ideas or facts within a sentence in sequence from least to most important
Climatic Order
What do you want to say - Say It - Say it Better
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
29. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Characteristics of job-related writing
What do you want to say - Say It - Say it Better
Sentence Variety
Recursive
30. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Garbled Sentences
Sentence Type
Information the reader will want - put it first.
Coherent writing
31. What is the best advice for Drafting?
Three P's for success in writing a memo
Most Important Information First - and then Descending Order
Recipient's Name and Introduce Yourself
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
32. What is current emphasis on for a Letter?
Strategy and Humanness
Mechanical Devices
Most Important Information First - and then Descending Order
Characteristics do employers like to see in a resume
33. How is formatting important?
Cliches
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
It is integral in how your audience will receive and accept the information.
34. When to use Instant Messaging?
Selecting the proper medium
Sentence Type
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
It is integral in how your audience will receive and accept the information.
35. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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36. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Active Voice
Characteristics of job-related writing
Characteristics do employers like to see in a resume
Your audience is the best guide for What and How
37. What types of research is done in gathering information?
Main parts of internal proposals
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Denotaion
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
38. How do you Plan the message?
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Characteristics of job-related writing
Put it Last - using the opening to prepare the audience
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
39. Use Initialisms
Cautiously i.e. BTW: by the way
Information the reader will want - put it first.
Wordiness
Three P's for success in writing a memo
40. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Guidelines for successful group writing
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Position
Intensifiers
41. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Euphemismss
Things to think through when planning a website
Intensifiers
Conciseness
42. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Date - To - From - Subject Headings
Business Writing Style
Sentence Type
Idioms
43. Correctness
Mechanical Devices
Characteristics do employers like to see in a resume
Write Correctly so others will not think you are stupid or lack credibility
Sentence Type
44. Purpose - problem - plan/solution - conclusion
Main parts of internal proposals
Figures of Speech
Organizational - Professional - Personal
Sentence Length
45. Are these stages recursive or linear?
Recursive
Intensifiers
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
46. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Date - To - From - Subject Headings
Put it Last - using the opening to prepare the audience
Euphemismss
Goal of a letter of application
47. How do you know what to include in your message?
Your audience is the best guide for What and How
Biased Language
Emphasis
Telegraphic Style
48. When should email NOT be used?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Examples of medium s of business communication
Figures of Speech
49. Iitalics - bold type - underlining etc.
Mechanical Devices
Sentence Length
Coherent writing
Put it Last - using the opening to prepare the audience
50. How do you present information in message?
Characteristics do employers like to see in a resume
Most Important Information First - and then Descending Order
Euphemismss
Date - To - From - Subject Headings