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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Main parts of internal proposals
Casual - Informal - or Formal
Sentence Length
Conciseness
2. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
3. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Coherent writing
Connotation
It is integral in how your audience will receive and accept the information.
Euphemismss
4. How do you begin the message?
5. E.g. 'most important'
Put it Last - using the opening to prepare the audience
Direct Statements
Affectation
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
6. What are three levels of Revision?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Rules for writing instructions
Revision of content - Organization - Formatting
One-third
7. When to use Instant Messaging?
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Procedures
Examples of medium s of business communication
8. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Your audience is the best guide for What and How
What do you want to say - Say It - Say it Better
Three P's for success in writing a memo
Idioms
9. Purpose - problem - plan/solution - conclusion
Garbled Sentences
Main parts of internal proposals
Intensifiers
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
10. Techniques for writing memos and emails are...
Short report
Conciseness
Things to think through when planning a website
similar
11. Listing the ideas or facts within a sentence in sequence from least to most important
Climatic Order
Revision of content - Organization - Formatting
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Your Name - Closing Statement such as Thanks - Regards in more formal messages
12. What types of research is done in gathering information?
Idioms
Outlining
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
13. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Idioms
Short report
Coherent writing
'You Viewpoint'
14. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Tone
Characteristics do employers like to see in a resume
Organizational - Professional - Personal
Procedures
15. What techniques can be used for gathering information?
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Tone
16. Why Avoid Perfectionism in Drafting?
Wordiness
Garbled Sentences
Tone
Helps include all important information; Makes you more willing to revise
17. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Coherent writing
Key draft questions
Preparation - Research - Organization - Writing - Revision
Date - To - From - Subject Headings
18. What are Cons of Email?
19. Formality Considerations
Conciseness - Clarity - Etiquette - Correctness
Casual - Informal - or Formal
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Wordiness
20. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Abstract words
Guidelines for effective business e-mail messages
It is integral in how your audience will receive and accept the information.
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
21. What is the general Purpose of a Letter?
Position
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Buzz Words
Casual - Informal - or Formal
22. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Cliches
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Attractive and Readable Format
Sentence Type
23. Using words like 'most - much - very' with caution - wthout overdoing it.
Intensifiers
Telegraphic Style
Things to think through when planning a website
Guidelines for successful group writing
24. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Outlining
Information the reader will want - put it first.
Revision - Editing - Proofreading
similar
25. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Short report
Wordiness
Conciseness - Clarity - Etiquette - Correctness
26. What is Direct Order?
Internal Letters. Sometimes classified as Reports
Put it Last - using the opening to prepare the audience
Concrete Words
Information the reader will want - put it first.
27. What is Indirect Order?
Biased Language
Main parts of instructions
Put it Last - using the opening to prepare the audience
Guidelines for successful group writing
28. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
29. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Strategy and Humanness
Internal Letters. Sometimes classified as Reports
Four keys to effective writing
Guidelines for successful group writing
30. Using short and long sentences strategically
Sentence Length
Figures of Speech
Recursive
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
31. Informal
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Your audience is the best guide for What and How
Four keys to effective writing
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
32. Goal and audience
Date - To - From - Subject Headings
Things to think through when planning a website
Key draft questions
Guidelines for successful group writing
33. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Idioms
Mechanical Devices
Garbled Sentences
Ethics in Business Writing
34. How do you know what to include in your message?
Repetition
Your audience is the best guide for What and How
Organizational - Professional - Personal
Write Correctly so others will not think you are stupid or lack credibility
35. Casual
Preparation - Research - Organization - Writing - Revision
Repetition
Figures of Speech
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
36. When should email NOT be used?
Cautiously i.e. BTW: by the way
Attractive and Readable Format
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
37. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Buzz Words
Four keys to effective writing
Garbled Sentences
Things to think through when planning a website
38. How to end an email
Intensifiers
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Tone
39. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Guidelines for successful group writing
Connotation
Biased Language
40. What is current emphasis on for a Letter?
Examples of medium s of business communication
Affectation
Strategy and Humanness
One-third
41. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Business Writing Style
Key draft questions
Recipient's Name and Introduce Yourself
Affectation
42. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Emphasis
Main parts of a set of instructions
Goal of a letter of application
Recipient's Name and Introduce Yourself
43. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Biased Language
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
What do you want to say - Say It - Say it Better
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
44. What is a Memorandum?
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Internal Letters. Sometimes classified as Reports
Outlining
Guidelines for successful group writing
45. What are the activities in the planning stage?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Conciseness - Clarity - Etiquette - Correctness
Examples of medium s of business communication
Tone
46. Clairty
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Goal of a letter of application
Affectation
Recipient's Name and Introduce Yourself
47. Conciseness
Cut out nonessentials - Minimize references to Previous Communications
Revision - Editing - Proofreading
Most Important Information First - and then Descending Order
Goal of a letter of application
48. How do you present information in long messages?
Denotaion
Revision of content - Organization - Formatting
Revision - Editing - Proofreading
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
49. Concern policies and regulations found in employee handbooks and other internal corporate communications
Procedures
Date - To - From - Subject Headings
Repetition
Characteristics of job-related writing
50. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Selecting the proper medium
Three P's for success in writing a memo
Rules for writing instructions
Date - To - From - Subject Headings