Test your basic knowledge |

The Business Writing Process

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Techniques for writing memos and emails are...






2. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations






3. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -






4. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites






5. Iitalics - bold type - underlining etc.






6. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary






7. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)






8. What is the general Purpose of a Letter?






9. What are three levels of Editing?






10. Use to call attention to a particular word or statement --






11. What is current emphasis on for a Letter?






12. What is Direct Order?






13. Casual






14. Correctness






15. Purpose - findings - conclusion - and recommendations






16. What is format of most Memos?






17. Steps to Successful Writing






18. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o






19. Listing the ideas or facts within a sentence in sequence from least to most important






20. What types of research is done in gathering information?






21. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.






22. How do you know what to include in your message?






23. Goal and audience






24. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard






25. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns






26. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence






27. How do you present information in long messages?






28. Concern policies and regulations found in employee handbooks and other internal corporate communications






29. Formal






30. Purpose - problem - plan/solution - conclusion






31. What is a Memorandum?






32. Conciseness






33. What is critical to a message's success?






34. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2






35. What are Individual Contexts






36. What are Cons of Email?

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37. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.






38. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.






39. How do you begin the message?

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40. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo






41. How much time should a student spend in each writing stage?






42. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.






43. What should you know about a Letter?






44. Plan what you are going to say - polish what you wrote before you sent it - proofread everything

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45. How to end an email






46. Repeating keywords and key phrases






47. Etiquette






48. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.






49. E.g. 'most important'






50. To emphasize the performer of an action: make the performer the subject of the verb