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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Correctness
Write Correctly so others will not think you are stupid or lack credibility
Examples of medium s of business communication
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Information the reader will want - put it first.
2. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Business Writing Style
What do you want to say - Say It - Say it Better
Things to think through when planning a website
Idioms
3. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Subordination
Guidelines for successful group writing
Write Correctly so others will not think you are stupid or lack credibility
Main parts of a set of instructions
4. Why Avoid Perfectionism in Drafting?
Four keys to effective writing
Buzz Words
Helps include all important information; Makes you more willing to revise
Cut out nonessentials - Minimize references to Previous Communications
5. E.g. 'most important'
Direct Statements
Helps include all important information; Makes you more willing to revise
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Concrete Words
6. What is the best advice for Drafting?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Main parts of instructions
Main parts of internal proposals
Instructions
7. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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8. What are three levels of Editing?
Revision - Editing - Proofreading
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Buzz Words
Connotation
9. What is current emphasis on for a Letter?
Key draft questions
Recipient's Name and Introduce Yourself
Strategy and Humanness
Write Correctly so others will not think you are stupid or lack credibility
10. How is formatting important?
Main parts of a set of instructions
It is integral in how your audience will receive and accept the information.
Climatic Order
Outlining
11. What is the general Purpose of a Letter?
similar
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Three P's for success in writing a memo
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
12. To set you apart from the others; show that you have customized your resume for that company/job opening
Goal of a letter of application
One-third
Get Feedback From Others!
Direct Statements
13. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Conciseness
Garbled Sentences
Direct Statements
Main parts of a set of instructions
14. General considerations with Email Messages
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Information the reader will want - put it first.
Conciseness - Clarity - Etiquette - Correctness
Active Voice
15. What is Indirect Order?
Sentence Type
Connotation
Put it Last - using the opening to prepare the audience
Information needed for short report
16. What should you know about a Letter?
Cliches
What do you want to say - Say It - Say it Better
Revision - Editing - Proofreading
Purpose - Format - Composition
17. What is a Memorandum?
Recursive
Internal Letters. Sometimes classified as Reports
Guidelines for effective business e-mail messages
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
18. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
'You Viewpoint'
Strategy and Humanness
Intensifiers
Wordiness
19. What is Direct Order?
Information the reader will want - put it first.
Outlining
Get Feedback From Others!
Emphasis
20. Concern policies and regulations found in employee handbooks and other internal corporate communications
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Helps include all important information; Makes you more willing to revise
Attractive and Readable Format
Procedures
21. What are three levels of Revision?
Characteristics do employers like to see in a resume
Rules for writing instructions
What do you want to say - Say It - Say it Better
Revision of content - Organization - Formatting
22. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Biased Language
Cliches
Key draft questions
Casual - Informal - or Formal
23. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
It is integral in how your audience will receive and accept the information.
Biased Language
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Figures of Speech
24. Repeating keywords and key phrases
Put it Last - using the opening to prepare the audience
Cut out nonessentials - Minimize references to Previous Communications
similar
Repetition
25. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Biased Language
Examples of medium s of business communication
Coherent writing
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
26. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Sentence Length
Outlining
Helps include all important information; Makes you more willing to revise
Attractive and Readable Format
27. Clairty
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Wordiness
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Position
28. Iitalics - bold type - underlining etc.
Mechanical Devices
Intensifiers
Casual - Informal - or Formal
Selecting the proper medium
29. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Recursive
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Conciseness
Sentence Length
30. Sentences can vary in sentence length - word order - loose and periodic sentences
Sentence Variety
Connotation
Affectation
Strategy and Humanness
31. Purpose - problem - plan/solution - conclusion
Conciseness - Clarity - Etiquette - Correctness
Your audience is the best guide for What and How
Main parts of internal proposals
Intensifiers
32. When should email NOT be used?
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Conciseness - Clarity - Etiquette - Correctness
Selecting the proper medium
Abstract words
33. Use to call attention to a particular word or statement --
Long Dashes
Organizational - Professional - Personal
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Characteristics of job-related writing
34. Tell and show how to do something
Examples of medium s of business communication
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Put it Last - using the opening to prepare the audience
Instructions
35. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Helps include all important information; Makes you more willing to revise
Recipient's Name and Introduce Yourself
Euphemismss
Your audience is the best guide for What and How
36. Listing the ideas or facts within a sentence in sequence from least to most important
Four keys to effective writing
Cut out nonessentials - Minimize references to Previous Communications
Climatic Order
Get Feedback From Others!
37. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Characteristics of job-related writing
Coherent writing
similar
Main parts of a set of instructions
38. How do you begin the message?
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39. Formal
Purpose - Format - Composition
Affectation
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Goal of a letter of application
40. Using words like 'most - much - very' with caution - wthout overdoing it.
Intensifiers
Examples of medium s of business communication
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Figures of Speech
41. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Attractive and Readable Format
Guidelines for successful group writing
Abstract words
Four keys to effective writing
42. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Affectation
Sentence Type
Coherent writing
Conciseness - Clarity - Etiquette - Correctness
43. What are the activities in the planning stage?
Recipient's Name and Introduce Yourself
Characteristics of job-related writing
It is integral in how your audience will receive and accept the information.
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
44. How do you Plan the message?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Conciseness
Sentence Length
Your audience is the best guide for What and How
45. What is format of most Memos?
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Main parts of a set of instructions
Date - To - From - Subject Headings
Biased Language
46. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Examples of medium s of business communication
Characteristics do employers like to see in a resume
Short report
Characteristics of job-related writing
47. How do you present information in message?
Characteristics of job-related writing
Most Important Information First - and then Descending Order
Ethics in Business Writing
Idioms
48. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Recursive
Emphasis
Characteristics of job-related writing
Information the reader will want - put it first.
49. Steps to Successful Writing
Preparation - Research - Organization - Writing - Revision
Subordination
Date - To - From - Subject Headings
Procedures
50. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Write Correctly so others will not think you are stupid or lack credibility
Casual - Informal - or Formal
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Ethics in Business Writing