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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How is formatting important?
It is integral in how your audience will receive and accept the information.
Long Dashes
Wordiness
Intensifiers
2. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Concrete Words
Telegraphic Style
Helps include all important information; Makes you more willing to revise
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
3. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Abstract words
Business Writing Style
Put it Last - using the opening to prepare the audience
Main parts of instructions
4. Listing the ideas or facts within a sentence in sequence from least to most important
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Mechanical Devices
Climatic Order
Cautiously i.e. BTW: by the way
5. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Put it Last - using the opening to prepare the audience
Ethics in Business Writing
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
6. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Put it Last - using the opening to prepare the audience
Outlining
Coherent writing
7. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Emphasis
Concrete Words
Garbled Sentences
Attractive and Readable Format
8. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Write Correctly so others will not think you are stupid or lack credibility
Figures of Speech
Cliches
Intensifiers
9. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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10. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Direct Statements
Sentence Type
Preparation - Research - Organization - Writing - Revision
Information the reader will want - put it first.
11. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Characteristics of job-related writing
Denotaion
Short report
Long Dashes
12. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Preparation - Research - Organization - Writing - Revision
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Main parts of a set of instructions
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
13. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Abstract words
Biased Language
Euphemismss
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
14. What are three levels of Editing?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Sentence Type
Revision - Editing - Proofreading
Casual - Informal - or Formal
15. When to use Instant Messaging?
'You Viewpoint'
Goal of a letter of application
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
16. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Three P's for success in writing a memo
Key draft questions
Characteristics of job-related writing
Telegraphic Style
17. What types of research is done in gathering information?
Sentence Length
Write Correctly so others will not think you are stupid or lack credibility
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
18. The ____________ of a word are its literal meanings - as defined in a dictionary.
Recursive
Main parts of instructions
Denotaion
Rules for writing instructions
19. Concern policies and regulations found in employee handbooks and other internal corporate communications
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Procedures
Cut out nonessentials - Minimize references to Previous Communications
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
20. How do you present information in message?
Biased Language
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Most Important Information First - and then Descending Order
Your audience is the best guide for What and How
21. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Active Voice
Guidelines for successful group writing
Organizational - Professional - Personal
Connotation
22. Casual
Conciseness - Clarity - Etiquette - Correctness
Euphemismss
Rules for writing instructions
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
23. Informal
Casual - Informal - or Formal
Sentence Type
Sentence Variety
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
24. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
similar
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Tone
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
25. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Idioms
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Characteristics of job-related writing
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
26. Why Avoid Perfectionism in Drafting?
Your audience is the best guide for What and How
Affectation
Helps include all important information; Makes you more willing to revise
Buzz Words
27. What techniques can be used for gathering information?
What do you want to say - Say It - Say it Better
Instructions
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Connotation
28. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Your audience is the best guide for What and How
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Main parts of instructions
Preparation - Research - Organization - Writing - Revision
29. Formality Considerations
Date - To - From - Subject Headings
Casual - Informal - or Formal
Main parts of a set of instructions
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
30. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Cut out nonessentials - Minimize references to Previous Communications
Characteristics of job-related writing
Telegraphic Style
Coherent writing
31. E.g. 'most important'
Denotaion
Direct Statements
Abstract words
Sentence Length
32. What is Direct Order?
Characteristics of job-related writing
Main parts of internal proposals
Main parts of a set of instructions
Information the reader will want - put it first.
33. Correctness
Put it Last - using the opening to prepare the audience
Write Correctly so others will not think you are stupid or lack credibility
similar
Conciseness
34. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Active Voice
Mechanical Devices
Strategy and Humanness
Buzz Words
35. How do you present information in long messages?
Casual - Informal - or Formal
Repetition
Revision of content - Organization - Formatting
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
36. Using short and long sentences strategically
Main parts of a set of instructions
Sentence Length
Helps include all important information; Makes you more willing to revise
Most Important Information First - and then Descending Order
37. What are Pros of Email?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Active Voice
Buzz Words
Abstract words
38. Etiquette
Long Dashes
Telegraphic Style
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
39. General considerations with Email Messages
Affectation
Conciseness - Clarity - Etiquette - Correctness
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Mechanical Devices
40. Formal
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Three P's for success in writing a memo
Sentence Variety
Purpose - Format - Composition
41. What is current emphasis on for a Letter?
Repetition
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Strategy and Humanness
Main parts of instructions
42. Use Initialisms
Cautiously i.e. BTW: by the way
Recipient's Name and Introduce Yourself
Attractive and Readable Format
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
43. What is the general Purpose of a Letter?
Characteristics of job-related writing
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Repetition
Your Name - Closing Statement such as Thanks - Regards in more formal messages
44. Are these stages recursive or linear?
Subordination
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Coherent writing
Recursive
45. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Guidelines for effective business e-mail messages
Emphasis
Procedures
Helps include all important information; Makes you more willing to revise
46. How much time should a student spend in each writing stage?
One-third
Intensifiers
Characteristics do employers like to see in a resume
Wordiness
47. Purpose - problem - plan/solution - conclusion
Main parts of internal proposals
Short report
Cliches
Figures of Speech
48. Use to call attention to a particular word or statement --
Long Dashes
Helps include all important information; Makes you more willing to revise
Four keys to effective writing
Recipient's Name and Introduce Yourself
49. How to end an email
Buzz Words
Conciseness
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Telegraphic Style
50. How do you Plan the message?
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Figures of Speech