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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Goal and audience
Main parts of instructions
Instructions
Guidelines for successful group writing
Things to think through when planning a website
2. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Get Feedback From Others!
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Characteristics of job-related writing
3. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Connotation
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Strategy and Humanness
Rules for writing instructions
4. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Selecting the proper medium
Affectation
Climatic Order
Emphasis
5. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Characteristics of job-related writing
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Emphasis
Abstract words
6. What techniques can be used for gathering information?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Purpose - Format - Composition
Garbled Sentences
Main parts of internal proposals
7. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Figures of Speech
Conciseness
'You Viewpoint'
Things to think through when planning a website
8. When to use Instant Messaging?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Goal of a letter of application
Four keys to effective writing
Coherent writing
9. What is Direct Order?
Information the reader will want - put it first.
Date - To - From - Subject Headings
Your audience is the best guide for What and How
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
10. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Cliches
Figures of Speech
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
11. Listing the ideas or facts within a sentence in sequence from least to most important
Things to think through when planning a website
Telegraphic Style
Mechanical Devices
Climatic Order
12. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Climatic Order
Instructions
Main parts of instructions
Denotaion
13. How to end an email
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Organizational - Professional - Personal
Examples of medium s of business communication
Your Name - Closing Statement such as Thanks - Regards in more formal messages
14. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Garbled Sentences
Internal Letters. Sometimes classified as Reports
Conciseness
Active Voice
15. Techniques for writing memos and emails are...
Main parts of a set of instructions
similar
Four keys to effective writing
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
16. What types of research is done in gathering information?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Conciseness - Clarity - Etiquette - Correctness
Characteristics do employers like to see in a resume
17. Correctness
Write Correctly so others will not think you are stupid or lack credibility
Most Important Information First - and then Descending Order
Long Dashes
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
18. How is formatting important?
It is integral in how your audience will receive and accept the information.
Characteristics of job-related writing
Figures of Speech
Coherent writing
19. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Get Feedback From Others!
Put it Last - using the opening to prepare the audience
Concrete Words
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
20. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
21. What is important in the Revising stage?
Get Feedback From Others!
Your audience is the best guide for What and How
Rules for writing instructions
Put it Last - using the opening to prepare the audience
22. What is current emphasis on for a Letter?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Strategy and Humanness
Main parts of internal proposals
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
23. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Telegraphic Style
Sentence Type
Rules for writing instructions
Main parts of a set of instructions
24. Use Initialisms
Cautiously i.e. BTW: by the way
Denotaion
Euphemismss
Key draft questions
25. What is critical to a message's success?
Sentence Type
Main parts of instructions
Attractive and Readable Format
Key draft questions
26. To emphasize the performer of an action: make the performer the subject of the verb
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Active Voice
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Ethics in Business Writing
27. Conciseness
Cut out nonessentials - Minimize references to Previous Communications
Most Important Information First - and then Descending Order
Main parts of instructions
Instructions
28. Clairty
Euphemismss
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
29. Casual
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Main parts of internal proposals
Attractive and Readable Format
Sentence Length
30. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Information needed for short report
Wordiness
Coherent writing
Four keys to effective writing
31. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Telegraphic Style
Cut out nonessentials - Minimize references to Previous Communications
Outlining
Rules for writing instructions
32. What is a Memorandum?
Put it Last - using the opening to prepare the audience
Active Voice
Internal Letters. Sometimes classified as Reports
Your audience is the best guide for What and How
33. Informal
Cliches
Selecting the proper medium
Conciseness
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
34. What are three levels of Revision?
Write Correctly so others will not think you are stupid or lack credibility
Revision of content - Organization - Formatting
Subordination
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
35. Sentences can vary in sentence length - word order - loose and periodic sentences
Sentence Variety
similar
Business Writing Style
Selecting the proper medium
36. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Conciseness - Clarity - Etiquette - Correctness
Procedures
Main parts of a set of instructions
Revision of content - Organization - Formatting
37. Use to call attention to a particular word or statement --
Buzz Words
Strategy and Humanness
Long Dashes
Coherent writing
38. How do you Plan the message?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Strategy and Humanness
Outlining
39. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Emphasis
Three P's for success in writing a memo
Intensifiers
What do you want to say - Say It - Say it Better
40. How much time should a student spend in each writing stage?
Buzz Words
Ethics in Business Writing
One-third
Key draft questions
41. E.g. 'most important'
Direct Statements
Conciseness
Selecting the proper medium
Ethics in Business Writing
42. Formality Considerations
What do you want to say - Say It - Say it Better
Casual - Informal - or Formal
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Preparation - Research - Organization - Writing - Revision
43. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Business Writing Style
Repetition
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Helps include all important information; Makes you more willing to revise
44. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Wordiness
Instructions
45. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Selecting the proper medium
Revision of content - Organization - Formatting
Main parts of a set of instructions
Rules for writing instructions
46. What are Pros of Email?
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Long Dashes
Instructions
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
47. How do you begin the message?
48. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Things to think through when planning a website
Buzz Words
Helps include all important information; Makes you more willing to revise
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
49. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Characteristics of job-related writing
Things to think through when planning a website
Recursive
Guidelines for effective business e-mail messages
50. What is Indirect Order?
Put it Last - using the opening to prepare the audience
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Procedures
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record