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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Coherent writing
Outlining
Main parts of internal proposals
Guidelines for successful group writing
2. What are Individual Contexts
Organizational - Professional - Personal
Cut out nonessentials - Minimize references to Previous Communications
Sentence Type
Guidelines for effective business e-mail messages
3. Purpose - findings - conclusion - and recommendations
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Purpose - Format - Composition
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Information needed for short report
4. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Idioms
Goal of a letter of application
Euphemismss
5. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Recursive
Direct Statements
Main parts of instructions
Characteristics do employers like to see in a resume
6. What are Cons of Email?
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7. How to end an email
Revision of content - Organization - Formatting
Examples of medium s of business communication
Your Name - Closing Statement such as Thanks - Regards in more formal messages
It is integral in how your audience will receive and accept the information.
8. How much time should a student spend in each writing stage?
Active Voice
One-third
Selecting the proper medium
Emphasis
9. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Key draft questions
Internal Letters. Sometimes classified as Reports
Wordiness
Purpose - Format - Composition
10. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
similar
Characteristics do employers like to see in a resume
Rules for writing instructions
Subordination
11. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Buzz Words
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Idioms
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
12. Concern policies and regulations found in employee handbooks and other internal corporate communications
Procedures
Ethics in Business Writing
Garbled Sentences
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
13. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Sentence Length
Purpose - Format - Composition
Characteristics of job-related writing
Main parts of a set of instructions
14. What is Direct Order?
Repetition
Information the reader will want - put it first.
Tone
Short report
15. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Purpose - Format - Composition
Information the reader will want - put it first.
Characteristics do employers like to see in a resume
Write Correctly so others will not think you are stupid or lack credibility
16. Purpose - problem - plan/solution - conclusion
Coherent writing
Date - To - From - Subject Headings
Information the reader will want - put it first.
Main parts of internal proposals
17. Use Initialisms
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Guidelines for successful group writing
Cautiously i.e. BTW: by the way
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
18. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Characteristics do employers like to see in a resume
Write Correctly so others will not think you are stupid or lack credibility
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Characteristics of job-related writing
19. E.g. 'most important'
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
One-third
Direct Statements
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
20. General considerations with Email Messages
Four keys to effective writing
Main parts of instructions
Conciseness - Clarity - Etiquette - Correctness
Characteristics of job-related writing
21. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Short report
Guidelines for effective business e-mail messages
Casual - Informal - or Formal
Selecting the proper medium
22. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Euphemismss
Denotaion
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
23. Listing the ideas or facts within a sentence in sequence from least to most important
Procedures
Abstract words
Climatic Order
Most Important Information First - and then Descending Order
24. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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25. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Main parts of a set of instructions
Coherent writing
Most Important Information First - and then Descending Order
Connotation
26. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Guidelines for effective business e-mail messages
similar
Telegraphic Style
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
27. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Tone
Characteristics do employers like to see in a resume
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
28. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Ethics in Business Writing
Revision of content - Organization - Formatting
Helps include all important information; Makes you more willing to revise
Casual - Informal - or Formal
29. What is critical to a message's success?
Attractive and Readable Format
Abstract words
Date - To - From - Subject Headings
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
30. How do you present information in message?
Intensifiers
Most Important Information First - and then Descending Order
Guidelines for successful group writing
Biased Language
31. Tell and show how to do something
Emphasis
Instructions
Helps include all important information; Makes you more willing to revise
Casual - Informal - or Formal
32. What are the activities in the planning stage?
Emphasis
Rules for writing instructions
Business Writing Style
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
33. Are these stages recursive or linear?
Coherent writing
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Guidelines for effective business e-mail messages
Recursive
34. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Short report
Write Correctly so others will not think you are stupid or lack credibility
Instructions
Helps include all important information; Makes you more willing to revise
35. Correctness
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Write Correctly so others will not think you are stupid or lack credibility
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
36. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Garbled Sentences
Sentence Length
Wordiness
Your Name - Closing Statement such as Thanks - Regards in more formal messages
37. What is the general Purpose of a Letter?
Most Important Information First - and then Descending Order
Outlining
What do you want to say - Say It - Say it Better
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
38. How do you Plan the message?
Figures of Speech
similar
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Things to think through when planning a website
39. What is Indirect Order?
Your audience is the best guide for What and How
Put it Last - using the opening to prepare the audience
Purpose - Format - Composition
Key draft questions
40. How do you know what to include in your message?
Coherent writing
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Your audience is the best guide for What and How
Key draft questions
41. Formal
Conciseness - Clarity - Etiquette - Correctness
What do you want to say - Say It - Say it Better
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
42. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Examples of medium s of business communication
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Tone
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
43. Why Avoid Perfectionism in Drafting?
Ethics in Business Writing
Helps include all important information; Makes you more willing to revise
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Buzz Words
44. Goal and audience
What do you want to say - Say It - Say it Better
Garbled Sentences
Things to think through when planning a website
Recursive
45. Formality Considerations
Casual - Informal - or Formal
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Mechanical Devices
Characteristics of job-related writing
46. Iitalics - bold type - underlining etc.
Direct Statements
Instructions
Mechanical Devices
Strategy and Humanness
47. What should you know about a Letter?
Internal Letters. Sometimes classified as Reports
similar
Purpose - Format - Composition
Attractive and Readable Format
48. What are Pros of Email?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Attractive and Readable Format
Write Correctly so others will not think you are stupid or lack credibility
Buzz Words
49. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Characteristics of job-related writing
Cut out nonessentials - Minimize references to Previous Communications
Cautiously i.e. BTW: by the way
Put it Last - using the opening to prepare the audience
50. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Selecting the proper medium
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Cautiously i.e. BTW: by the way
Conciseness