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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Organizational - Professional - Personal
Your audience is the best guide for What and How
Position
Conciseness
2. What is current emphasis on for a Letter?
Strategy and Humanness
Sentence Length
Guidelines for effective business e-mail messages
Preparation - Research - Organization - Writing - Revision
3. How do you know what to include in your message?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Most Important Information First - and then Descending Order
Your audience is the best guide for What and How
Business Writing Style
4. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Guidelines for effective business e-mail messages
Tone
Purpose - Format - Composition
Internal Letters. Sometimes classified as Reports
5. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Conciseness
Put it Last - using the opening to prepare the audience
Telegraphic Style
Mechanical Devices
6. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Key draft questions
Revision of content - Organization - Formatting
Abstract words
Buzz Words
7. What is Indirect Order?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Intensifiers
Put it Last - using the opening to prepare the audience
Guidelines for successful group writing
8. How much time should a student spend in each writing stage?
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
One-third
Telegraphic Style
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
9. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Selecting the proper medium
Most Important Information First - and then Descending Order
Idioms
10. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Coherent writing
Cut out nonessentials - Minimize references to Previous Communications
Information the reader will want - put it first.
Connotation
11. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Four keys to effective writing
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Connotation
Short report
12. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Cautiously i.e. BTW: by the way
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Euphemismss
Telegraphic Style
13. Use Initialisms
Cautiously i.e. BTW: by the way
Three P's for success in writing a memo
Characteristics of job-related writing
Helps include all important information; Makes you more willing to revise
14. When to use Instant Messaging?
Wordiness
Selecting the proper medium
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
One-third
15. Correctness
Main parts of instructions
Rules for writing instructions
Intensifiers
Write Correctly so others will not think you are stupid or lack credibility
16. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Subordination
Rules for writing instructions
Three P's for success in writing a memo
Preparation - Research - Organization - Writing - Revision
17. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Affectation
Conciseness - Clarity - Etiquette - Correctness
Main parts of instructions
18. The ____________ of a word are its literal meanings - as defined in a dictionary.
Denotaion
Main parts of instructions
What do you want to say - Say It - Say it Better
Short report
19. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Emphasis
Selecting the proper medium
Main parts of a set of instructions
20. How do you present information in message?
Instructions
Recursive
Most Important Information First - and then Descending Order
Emphasis
21. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
What do you want to say - Say It - Say it Better
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Figures of Speech
Revision of content - Organization - Formatting
22. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Cliches
Put it Last - using the opening to prepare the audience
Information needed for short report
Figures of Speech
23. Use to call attention to a particular word or statement --
Concrete Words
Examples of medium s of business communication
Cut out nonessentials - Minimize references to Previous Communications
Long Dashes
24. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Main parts of instructions
Repetition
Three P's for success in writing a memo
Recipient's Name and Introduce Yourself
25. Are these stages recursive or linear?
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Sentence Type
Recursive
Goal of a letter of application
26. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Concrete Words
Examples of medium s of business communication
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Outlining
27. Etiquette
Cut out nonessentials - Minimize references to Previous Communications
Figures of Speech
Sentence Length
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
28. What are Individual Contexts
Selecting the proper medium
Mechanical Devices
Characteristics of job-related writing
Organizational - Professional - Personal
29. What are Pros of Email?
Conciseness - Clarity - Etiquette - Correctness
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Procedures
30. Why Avoid Perfectionism in Drafting?
Active Voice
Helps include all important information; Makes you more willing to revise
Selecting the proper medium
Recursive
31. How do you begin the message?
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32. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Things to think through when planning a website
Idioms
Main parts of a set of instructions
Buzz Words
33. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Connotation
Business Writing Style
Euphemismss
Four keys to effective writing
34. What are the activities in the planning stage?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Cliches
Purpose - Format - Composition
Things to think through when planning a website
35. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Four keys to effective writing
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Emphasis
Coherent writing
36. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Characteristics do employers like to see in a resume
Business Writing Style
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Mechanical Devices
37. What are three levels of Revision?
Intensifiers
Figures of Speech
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Revision of content - Organization - Formatting
38. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Cut out nonessentials - Minimize references to Previous Communications
Wordiness
Strategy and Humanness
'You Viewpoint'
39. Repeating keywords and key phrases
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Repetition
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Denotaion
40. When should email NOT be used?
Telegraphic Style
Casual - Informal - or Formal
Revision - Editing - Proofreading
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
41. What is format of most Memos?
Cut out nonessentials - Minimize references to Previous Communications
Date - To - From - Subject Headings
Your audience is the best guide for What and How
Subordination
42. Using short and long sentences strategically
Information needed for short report
Abstract words
Sentence Length
Ethics in Business Writing
43. What is a Memorandum?
Denotaion
Mechanical Devices
Internal Letters. Sometimes classified as Reports
Main parts of a set of instructions
44. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Get Feedback From Others!
Main parts of a set of instructions
Guidelines for successful group writing
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
45. Purpose - problem - plan/solution - conclusion
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Main parts of internal proposals
Goal of a letter of application
Cautiously i.e. BTW: by the way
46. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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47. What is the general Purpose of a Letter?
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Write Correctly so others will not think you are stupid or lack credibility
Casual - Informal - or Formal
48. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Preparation - Research - Organization - Writing - Revision
Revision - Editing - Proofreading
Ethics in Business Writing
'You Viewpoint'
49. Tell and show how to do something
Purpose - Format - Composition
Instructions
Subordination
Cliches
50. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Business Writing Style
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Date - To - From - Subject Headings
Emphasis
Can you answer 50 questions in 15 minutes?
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