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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is critical to a message's success?
Long Dashes
Emphasis
Attractive and Readable Format
Main parts of instructions
2. When should email NOT be used?
Tone
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Key draft questions
3. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Concrete Words
Revision - Editing - Proofreading
Figures of Speech
4. What is the general Purpose of a Letter?
Internal Letters. Sometimes classified as Reports
Things to think through when planning a website
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
5. The ____________ of a word are its literal meanings - as defined in a dictionary.
Outlining
Denotaion
Things to think through when planning a website
Rules for writing instructions
6. Listing the ideas or facts within a sentence in sequence from least to most important
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Climatic Order
Recipient's Name and Introduce Yourself
Position
7. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Coherent writing
Connotation
Long Dashes
Active Voice
8. Are these stages recursive or linear?
Recursive
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Main parts of internal proposals
Organizational - Professional - Personal
9. How to end an email
Casual - Informal - or Formal
Key draft questions
Conciseness - Clarity - Etiquette - Correctness
Your Name - Closing Statement such as Thanks - Regards in more formal messages
10. What is important in the Revising stage?
Idioms
Connotation
Get Feedback From Others!
Guidelines for successful group writing
11. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Main parts of instructions
Abstract words
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Ethics in Business Writing
12. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Procedures
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Key draft questions
Characteristics of job-related writing
13. What are the activities in the planning stage?
Goal of a letter of application
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Preparation - Research - Organization - Writing - Revision
similar
14. How do you Plan the message?
Wordiness
Direct Statements
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Tone
15. Repeating keywords and key phrases
Things to think through when planning a website
Repetition
Helps include all important information; Makes you more willing to revise
Information needed for short report
16. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Active Voice
Date - To - From - Subject Headings
Idioms
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
17. Using short and long sentences strategically
Active Voice
Sentence Length
It is integral in how your audience will receive and accept the information.
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
18. Conciseness
Intensifiers
Cut out nonessentials - Minimize references to Previous Communications
Direct Statements
Main parts of internal proposals
19. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Get Feedback From Others!
Garbled Sentences
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
20. How do you present information in long messages?
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
One-third
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Tone
21. How much time should a student spend in each writing stage?
Subordination
Main parts of instructions
Mechanical Devices
One-third
22. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Subordination
Write Correctly so others will not think you are stupid or lack credibility
Internal Letters. Sometimes classified as Reports
Guidelines for successful group writing
23. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Casual - Informal - or Formal
Concrete Words
Direct Statements
Characteristics of job-related writing
24. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Ethics in Business Writing
Sentence Length
Four keys to effective writing
Guidelines for successful group writing
25. Tell and show how to do something
Instructions
Strategy and Humanness
Helps include all important information; Makes you more willing to revise
Main parts of instructions
26. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Euphemismss
Telegraphic Style
Rules for writing instructions
27. Purpose - findings - conclusion - and recommendations
Instructions
Connotation
Information needed for short report
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
28. How do you know what to include in your message?
Instructions
Conciseness
Your audience is the best guide for What and How
Ethics in Business Writing
29. Using words like 'most - much - very' with caution - wthout overdoing it.
Sentence Type
Examples of medium s of business communication
Intensifiers
Characteristics do employers like to see in a resume
30. What is format of most Memos?
Date - To - From - Subject Headings
It is integral in how your audience will receive and accept the information.
Key draft questions
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
31. What is current emphasis on for a Letter?
Strategy and Humanness
Outlining
Organizational - Professional - Personal
Figures of Speech
32. Stages can also be summarized as...
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
What do you want to say - Say It - Say it Better
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Abstract words
33. Sentences can vary in sentence length - word order - loose and periodic sentences
Repetition
Garbled Sentences
Biased Language
Sentence Variety
34. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Rules for writing instructions
Get Feedback From Others!
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
35. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Information the reader will want - put it first.
Cut out nonessentials - Minimize references to Previous Communications
Characteristics of job-related writing
Business Writing Style
36. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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37. Purpose - problem - plan/solution - conclusion
Biased Language
Four keys to effective writing
Telegraphic Style
Main parts of internal proposals
38. What are Cons of Email?
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39. Etiquette
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Recursive
Casual - Informal - or Formal
Active Voice
40. Clairty
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
It is integral in how your audience will receive and accept the information.
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Direct Statements
41. Why Avoid Perfectionism in Drafting?
Get Feedback From Others!
Helps include all important information; Makes you more willing to revise
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Outlining
42. What are three levels of Editing?
Garbled Sentences
Revision - Editing - Proofreading
Outlining
Revision of content - Organization - Formatting
43. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Short report
Goal of a letter of application
Sentence Length
Cliches
44. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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45. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Emphasis
What do you want to say - Say It - Say it Better
Three P's for success in writing a memo
Denotaion
46. What are Individual Contexts
It is integral in how your audience will receive and accept the information.
Instructions
Conciseness
Organizational - Professional - Personal
47. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Characteristics of job-related writing
Wordiness
Date - To - From - Subject Headings
Biased Language
48. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Strategy and Humanness
Guidelines for successful group writing
Revision of content - Organization - Formatting
Cautiously i.e. BTW: by the way
49. Casual
Sentence Type
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Preparation - Research - Organization - Writing - Revision
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
50. Goal and audience
Things to think through when planning a website
Repetition
Write Correctly so others will not think you are stupid or lack credibility
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