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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Formality Considerations
Strategy and Humanness
Main parts of internal proposals
Most Important Information First - and then Descending Order
Casual - Informal - or Formal
2. The ____________ of a word are its literal meanings - as defined in a dictionary.
Get Feedback From Others!
Denotaion
Garbled Sentences
Coherent writing
3. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Concrete Words
Guidelines for effective business e-mail messages
Garbled Sentences
Get Feedback From Others!
4. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Guidelines for successful group writing
Instructions
Revision - Editing - Proofreading
Tone
5. Purpose - problem - plan/solution - conclusion
Outlining
Active Voice
Main parts of internal proposals
Buzz Words
6. What is format of most Memos?
Figures of Speech
What do you want to say - Say It - Say it Better
Date - To - From - Subject Headings
Instructions
7. Iitalics - bold type - underlining etc.
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Mechanical Devices
Selecting the proper medium
Get Feedback From Others!
8. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Abstract words
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Main parts of internal proposals
Most Important Information First - and then Descending Order
9. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Characteristics of job-related writing
Figures of Speech
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Emphasis
10. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Subordination
Main parts of instructions
Most Important Information First - and then Descending Order
Business Writing Style
11. How do you begin the message?
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12. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Concrete Words
Sentence Type
Selecting the proper medium
Rules for writing instructions
13. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Business Writing Style
Euphemismss
Helps include all important information; Makes you more willing to revise
One-third
14. Casual
Characteristics of job-related writing
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Main parts of instructions
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
15. What is critical to a message's success?
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Figures of Speech
Attractive and Readable Format
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
16. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Conciseness
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Get Feedback From Others!
Connotation
17. What is a Memorandum?
Wordiness
Internal Letters. Sometimes classified as Reports
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
It is integral in how your audience will receive and accept the information.
18. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Idioms
Mechanical Devices
Affectation
Position
19. Correctness
Write Correctly so others will not think you are stupid or lack credibility
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Guidelines for successful group writing
Repetition
20. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Main parts of a set of instructions
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Guidelines for successful group writing
Telegraphic Style
21. When should email NOT be used?
Figures of Speech
Revision - Editing - Proofreading
Four keys to effective writing
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
22. Clairty
Helps include all important information; Makes you more willing to revise
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Get Feedback From Others!
Telegraphic Style
23. What is important in the Revising stage?
Write Correctly so others will not think you are stupid or lack credibility
Information the reader will want - put it first.
Subordination
Get Feedback From Others!
24. To set you apart from the others; show that you have customized your resume for that company/job opening
Selecting the proper medium
Conciseness
Procedures
Goal of a letter of application
25. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Connotation
Short report
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Subordination
26. What is the general Purpose of a Letter?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Affectation
Guidelines for effective business e-mail messages
27. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Abstract words
Position
Tone
Guidelines for effective business e-mail messages
28. Stages can also be summarized as...
What do you want to say - Say It - Say it Better
Purpose - Format - Composition
Cliches
Preparation - Research - Organization - Writing - Revision
29. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Active Voice
Main parts of internal proposals
Main parts of a set of instructions
Information the reader will want - put it first.
30. How is formatting important?
Rules for writing instructions
It is integral in how your audience will receive and accept the information.
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Position
31. Using short and long sentences strategically
Biased Language
Key draft questions
Sentence Length
Recipient's Name and Introduce Yourself
32. How much time should a student spend in each writing stage?
Sentence Variety
One-third
Biased Language
'You Viewpoint'
33. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Sentence Type
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Figures of Speech
Abstract words
34. What are the activities in the planning stage?
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Main parts of internal proposals
Strategy and Humanness
35. Steps to Successful Writing
Preparation - Research - Organization - Writing - Revision
Things to think through when planning a website
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Casual - Informal - or Formal
36. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Long Dashes
Connotation
37. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Instructions
Information the reader will want - put it first.
Emphasis
Garbled Sentences
38. How do you present information in message?
Goal of a letter of application
Revision - Editing - Proofreading
Put it Last - using the opening to prepare the audience
Most Important Information First - and then Descending Order
39. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Characteristics do employers like to see in a resume
Short report
Main parts of instructions
Date - To - From - Subject Headings
40. Goal and audience
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Active Voice
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Things to think through when planning a website
41. Conciseness
Cliches
Business Writing Style
Cut out nonessentials - Minimize references to Previous Communications
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
42. What are three levels of Editing?
Intensifiers
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Revision - Editing - Proofreading
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
43. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Main parts of internal proposals
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Tone
Instructions
44. Use to call attention to a particular word or statement --
Wordiness
Long Dashes
Recursive
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
45. Are these stages recursive or linear?
Affectation
Recursive
Selecting the proper medium
Guidelines for successful group writing
46. When to use Instant Messaging?
Information the reader will want - put it first.
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Characteristics of job-related writing
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
47. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Examples of medium s of business communication
Procedures
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Ethics in Business Writing
48. Tell and show how to do something
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Instructions
Euphemismss
Denotaion
49. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Things to think through when planning a website
Four keys to effective writing
Guidelines for successful group writing
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
50. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Information needed for short report
Abstract words
Four keys to effective writing
Sentence Type