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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Your audience is the best guide for What and How
Tone
similar
Coherent writing
2. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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3. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Figures of Speech
Characteristics of job-related writing
Conciseness
Ethics in Business Writing
4. What are three levels of Revision?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Revision of content - Organization - Formatting
Sentence Variety
Abstract words
5. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Helps include all important information; Makes you more willing to revise
Affectation
Main parts of instructions
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
6. When should email NOT be used?
Conciseness - Clarity - Etiquette - Correctness
Attractive and Readable Format
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
7. To emphasize the performer of an action: make the performer the subject of the verb
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Active Voice
8. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Put it Last - using the opening to prepare the audience
Outlining
Revision of content - Organization - Formatting
Affectation
9. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Helps include all important information; Makes you more willing to revise
Guidelines for effective business e-mail messages
Emphasis
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
10. What types of research is done in gathering information?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Organizational - Professional - Personal
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
11. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Cliches
Characteristics do employers like to see in a resume
Business Writing Style
Denotaion
12. Purpose - problem - plan/solution - conclusion
Main parts of internal proposals
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Euphemismss
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
13. Purpose - findings - conclusion - and recommendations
Denotaion
Four keys to effective writing
Information needed for short report
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
14. Stages can also be summarized as...
What do you want to say - Say It - Say it Better
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Sentence Variety
Internal Letters. Sometimes classified as Reports
15. Repeating keywords and key phrases
Recursive
Things to think through when planning a website
Three P's for success in writing a memo
Repetition
16. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Figures of Speech
Revision - Editing - Proofreading
Climatic Order
Ethics in Business Writing
17. Tell and show how to do something
Instructions
Procedures
Sentence Variety
Wordiness
18. What is important in the Revising stage?
Get Feedback From Others!
Organizational - Professional - Personal
Three P's for success in writing a memo
Purpose - Format - Composition
19. What should you know about a Letter?
Purpose - Format - Composition
Casual - Informal - or Formal
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
20. Listing the ideas or facts within a sentence in sequence from least to most important
Climatic Order
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Goal of a letter of application
Procedures
21. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Main parts of internal proposals
Preparation - Research - Organization - Writing - Revision
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Rules for writing instructions
22. Iitalics - bold type - underlining etc.
Most Important Information First - and then Descending Order
Guidelines for successful group writing
Mechanical Devices
Main parts of instructions
23. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Concrete Words
Euphemismss
Information needed for short report
Guidelines for successful group writing
24. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Ethics in Business Writing
Examples of medium s of business communication
Long Dashes
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
25. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Characteristics do employers like to see in a resume
Sentence Variety
Climatic Order
Tone
26. Formal
Information the reader will want - put it first.
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Subordination
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
27. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Conciseness
Selecting the proper medium
Date - To - From - Subject Headings
Put it Last - using the opening to prepare the audience
28. Goal and audience
Main parts of internal proposals
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Tone
Things to think through when planning a website
29. What is Indirect Order?
Subordination
Put it Last - using the opening to prepare the audience
Long Dashes
Sentence Variety
30. How do you present information in message?
Information the reader will want - put it first.
Most Important Information First - and then Descending Order
Active Voice
Instructions
31. How do you present information in long messages?
It is integral in how your audience will receive and accept the information.
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
32. What is Direct Order?
Most Important Information First - and then Descending Order
Your audience is the best guide for What and How
Euphemismss
Information the reader will want - put it first.
33. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Outlining
Buzz Words
Concrete Words
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
34. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
similar
Most Important Information First - and then Descending Order
Main parts of a set of instructions
Active Voice
35. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Figures of Speech
Examples of medium s of business communication
Short report
Outlining
36. What is the best advice for Drafting?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Goal of a letter of application
Wordiness
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
37. Sentences can vary in sentence length - word order - loose and periodic sentences
Revision - Editing - Proofreading
Sentence Variety
Connotation
Examples of medium s of business communication
38. Techniques for writing memos and emails are...
similar
Figures of Speech
Long Dashes
Connotation
39. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Mechanical Devices
Figures of Speech
Connotation
Things to think through when planning a website
40. Using words like 'most - much - very' with caution - wthout overdoing it.
Intensifiers
Guidelines for successful group writing
Examples of medium s of business communication
Date - To - From - Subject Headings
41. How do you begin the message?
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42. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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43. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Guidelines for successful group writing
Outlining
What do you want to say - Say It - Say it Better
Put it Last - using the opening to prepare the audience
44. How is formatting important?
It is integral in how your audience will receive and accept the information.
similar
Rules for writing instructions
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
45. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Four keys to effective writing
Coherent writing
Guidelines for successful group writing
Business Writing Style
46. Correctness
Sentence Type
Connotation
Write Correctly so others will not think you are stupid or lack credibility
Revision of content - Organization - Formatting
47. The ____________ of a word are its literal meanings - as defined in a dictionary.
Internal Letters. Sometimes classified as Reports
Active Voice
Denotaion
Tone
48. When to use Instant Messaging?
Cut out nonessentials - Minimize references to Previous Communications
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Strategy and Humanness
Direct Statements
49. Clairty
Figures of Speech
Long Dashes
Concrete Words
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
50. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Casual - Informal - or Formal
Long Dashes
Wordiness
Main parts of a set of instructions