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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Formal
Tone
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Revision - Editing - Proofreading
Information the reader will want - put it first.
2. How do you Plan the message?
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Garbled Sentences
Conciseness
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
3. Use Initialisms
Casual - Informal - or Formal
Cautiously i.e. BTW: by the way
Euphemismss
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
4. What are the activities in the planning stage?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Get Feedback From Others!
Things to think through when planning a website
Examples of medium s of business communication
5. What is the best advice for Drafting?
Biased Language
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
What do you want to say - Say It - Say it Better
Main parts of internal proposals
6. How do you present information in long messages?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Rules for writing instructions
Strategy and Humanness
One-third
7. What is a Memorandum?
Cliches
Conciseness
Outlining
Internal Letters. Sometimes classified as Reports
8. Using short and long sentences strategically
Key draft questions
What do you want to say - Say It - Say it Better
Sentence Length
Sentence Variety
9. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Connotation
Denotaion
Figures of Speech
Business Writing Style
10. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Main parts of instructions
Preparation - Research - Organization - Writing - Revision
Garbled Sentences
Sentence Type
11. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Short report
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
12. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Connotation
Mechanical Devices
Emphasis
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
13. How do you present information in message?
Repetition
Most Important Information First - and then Descending Order
Your Name - Closing Statement such as Thanks - Regards in more formal messages
It is integral in how your audience will receive and accept the information.
14. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Active Voice
Sentence Type
15. What should you know about a Letter?
Date - To - From - Subject Headings
Main parts of instructions
Purpose - Format - Composition
Information needed for short report
16. What techniques can be used for gathering information?
Recursive
Most Important Information First - and then Descending Order
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Selecting the proper medium
17. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Revision - Editing - Proofreading
Strategy and Humanness
Sentence Length
Figures of Speech
18. Techniques for writing memos and emails are...
similar
Guidelines for successful group writing
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Instructions
19. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Active Voice
Affectation
Characteristics of job-related writing
Characteristics do employers like to see in a resume
20. Purpose - findings - conclusion - and recommendations
Most Important Information First - and then Descending Order
Attractive and Readable Format
Internal Letters. Sometimes classified as Reports
Information needed for short report
21. Using words like 'most - much - very' with caution - wthout overdoing it.
Biased Language
Long Dashes
Subordination
Intensifiers
22. Goal and audience
Repetition
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Things to think through when planning a website
Long Dashes
23. When should email NOT be used?
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
similar
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Characteristics do employers like to see in a resume
24. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Key draft questions
Examples of medium s of business communication
Procedures
Characteristics of job-related writing
25. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Examples of medium s of business communication
Your audience is the best guide for What and How
Mechanical Devices
Wordiness
26. Listing the ideas or facts within a sentence in sequence from least to most important
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Climatic Order
Connotation
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
27. Sentences can vary in sentence length - word order - loose and periodic sentences
Information needed for short report
Put it Last - using the opening to prepare the audience
Instructions
Sentence Variety
28. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Purpose - Format - Composition
What do you want to say - Say It - Say it Better
Selecting the proper medium
Your audience is the best guide for What and How
29. Informal
Biased Language
Subordination
Affectation
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
30. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Sentence Length
Guidelines for effective business e-mail messages
Revision - Editing - Proofreading
31. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Figures of Speech
Affectation
Coherent writing
Mechanical Devices
32. What is format of most Memos?
Direct Statements
Abstract words
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Date - To - From - Subject Headings
33. Tell and show how to do something
'You Viewpoint'
Instructions
Rules for writing instructions
Concrete Words
34. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Characteristics do employers like to see in a resume
Characteristics of job-related writing
35. General considerations with Email Messages
Conciseness - Clarity - Etiquette - Correctness
Guidelines for successful group writing
Main parts of instructions
It is integral in how your audience will receive and accept the information.
36. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Revision of content - Organization - Formatting
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Position
Strategy and Humanness
37. Are these stages recursive or linear?
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Guidelines for successful group writing
Recursive
Tone
38. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Rules for writing instructions
Garbled Sentences
Telegraphic Style
Examples of medium s of business communication
39. What is current emphasis on for a Letter?
Sentence Type
Cliches
Your audience is the best guide for What and How
Strategy and Humanness
40. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Rules for writing instructions
Position
Buzz Words
Main parts of instructions
41. Repeating keywords and key phrases
Helps include all important information; Makes you more willing to revise
Garbled Sentences
Repetition
Characteristics of job-related writing
42. What is critical to a message's success?
Attractive and Readable Format
Cliches
Preparation - Research - Organization - Writing - Revision
Cut out nonessentials - Minimize references to Previous Communications
43. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Cut out nonessentials - Minimize references to Previous Communications
Main parts of instructions
Intensifiers
44. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Conciseness - Clarity - Etiquette - Correctness
Internal Letters. Sometimes classified as Reports
Conciseness
Garbled Sentences
45. What are three levels of Editing?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Revision - Editing - Proofreading
Guidelines for successful group writing
Telegraphic Style
46. Stages can also be summarized as...
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Business Writing Style
What do you want to say - Say It - Say it Better
Ethics in Business Writing
47. How much time should a student spend in each writing stage?
One-third
Buzz Words
Strategy and Humanness
Attractive and Readable Format
48. Casual
Abstract words
similar
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Euphemismss
49. What are three levels of Revision?
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Denotaion
Revision of content - Organization - Formatting
Recipient's Name and Introduce Yourself
50. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Purpose - Format - Composition
Attractive and Readable Format
Four keys to effective writing
One-third