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The Business Writing Process

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Steps to Successful Writing






2. What are three levels of Revision?






3. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.






4. Repeating keywords and key phrases






5. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations






6. Concern policies and regulations found in employee handbooks and other internal corporate communications






7. How much time should a student spend in each writing stage?






8. Audience's preferences - personal work style - how widely info needs to be distributed etc.






9. What is the general Purpose of a Letter?






10. E.g. 'most important'






11. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it






12. Use Initialisms






13. What are the activities in the planning stage?






14. How do you present information in long messages?






15. Techniques for writing memos and emails are...






16. What are Cons of Email?


17. What is Direct Order?






18. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme






19. Correctness






20. Etiquette






21. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations






22. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed






23. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'






24. Casual






25. What techniques can be used for gathering information?






26. Use to call attention to a particular word or statement --






27. To emphasize the performer of an action: make the performer the subject of the verb






28. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites






29. What is important in the Revising stage?






30. What is critical to a message's success?






31. The ____________ of a word are its literal meanings - as defined in a dictionary.






32. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.






33. What is the best advice for Drafting?






34. Informal






35. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo






36. How to end an email






37. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard






38. What is format of most Memos?






39. Plan what you are going to say - polish what you wrote before you sent it - proofread everything


40. How do you Plan the message?






41. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y


42. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2






43. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o






44. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -






45. Using short and long sentences strategically






46. Are these stages recursive or linear?






47. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.






48. Goal and audience






49. Using words like 'most - much - very' with caution - wthout overdoing it.






50. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion