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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Use to call attention to a particular word or statement --
Euphemismss
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Long Dashes
2. Steps to Successful Writing
Business Writing Style
Affectation
Idioms
Preparation - Research - Organization - Writing - Revision
3. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Procedures
Sentence Type
Characteristics do employers like to see in a resume
Rules for writing instructions
4. Stages can also be summarized as...
What do you want to say - Say It - Say it Better
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Wordiness
Characteristics of job-related writing
5. How do you present information in message?
Active Voice
Most Important Information First - and then Descending Order
Key draft questions
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
6. How do you begin the message?
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7. What are three levels of Editing?
Revision - Editing - Proofreading
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Emphasis
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
8. What are Cons of Email?
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9. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Characteristics of job-related writing
What do you want to say - Say It - Say it Better
Preparation - Research - Organization - Writing - Revision
Direct Statements
10. Listing the ideas or facts within a sentence in sequence from least to most important
Climatic Order
Euphemismss
Ethics in Business Writing
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
11. Purpose - problem - plan/solution - conclusion
Main parts of internal proposals
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Biased Language
Things to think through when planning a website
12. Using words like 'most - much - very' with caution - wthout overdoing it.
Revision of content - Organization - Formatting
Goal of a letter of application
Intensifiers
Tone
13. Conciseness
Date - To - From - Subject Headings
Conciseness - Clarity - Etiquette - Correctness
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Cut out nonessentials - Minimize references to Previous Communications
14. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Guidelines for successful group writing
Cliches
Connotation
Conciseness
15. How do you present information in long messages?
Main parts of a set of instructions
Instructions
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
16. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Conciseness - Clarity - Etiquette - Correctness
Sentence Type
Ethics in Business Writing
Denotaion
17. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Cautiously i.e. BTW: by the way
Examples of medium s of business communication
Wordiness
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
18. When should email NOT be used?
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Wordiness
Guidelines for effective business e-mail messages
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
19. Concern policies and regulations found in employee handbooks and other internal corporate communications
Idioms
Procedures
Characteristics of job-related writing
Active Voice
20. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Your audience is the best guide for What and How
Outlining
Guidelines for successful group writing
Connotation
21. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Tone
Subordination
Characteristics of job-related writing
Three P's for success in writing a memo
22. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Get Feedback From Others!
Garbled Sentences
Buzz Words
Examples of medium s of business communication
23. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Write Correctly so others will not think you are stupid or lack credibility
Revision of content - Organization - Formatting
Affectation
Characteristics of job-related writing
24. Are these stages recursive or linear?
Emphasis
Recursive
Euphemismss
Affectation
25. What is Direct Order?
Sentence Length
Get Feedback From Others!
Telegraphic Style
Information the reader will want - put it first.
26. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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27. Casual
Idioms
Attractive and Readable Format
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Main parts of a set of instructions
28. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Main parts of a set of instructions
Short report
Characteristics of job-related writing
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
29. Clairty
Date - To - From - Subject Headings
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Sentence Length
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
30. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Euphemismss
similar
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
It is integral in how your audience will receive and accept the information.
31. Iitalics - bold type - underlining etc.
Recipient's Name and Introduce Yourself
Guidelines for successful group writing
Mechanical Devices
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
32. How do you know what to include in your message?
Emphasis
Active Voice
Your audience is the best guide for What and How
Characteristics of job-related writing
33. E.g. 'most important'
Conciseness
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Direct Statements
Concrete Words
34. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Get Feedback From Others!
Information the reader will want - put it first.
Ethics in Business Writing
Procedures
35. What are Individual Contexts
Organizational - Professional - Personal
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Euphemismss
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
36. Why Avoid Perfectionism in Drafting?
Revision - Editing - Proofreading
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Helps include all important information; Makes you more willing to revise
Wordiness
37. What is Indirect Order?
Put it Last - using the opening to prepare the audience
It is integral in how your audience will receive and accept the information.
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Affectation
38. Techniques for writing memos and emails are...
similar
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Goal of a letter of application
39. Formal
Date - To - From - Subject Headings
Guidelines for effective business e-mail messages
Four keys to effective writing
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
40. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Procedures
Internal Letters. Sometimes classified as Reports
Characteristics of job-related writing
Rules for writing instructions
41. What techniques can be used for gathering information?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Organizational - Professional - Personal
Long Dashes
42. When to use Instant Messaging?
Main parts of internal proposals
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Selecting the proper medium
Sentence Type
43. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Cut out nonessentials - Minimize references to Previous Communications
Conciseness
Rules for writing instructions
44. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Characteristics do employers like to see in a resume
Sentence Length
Connotation
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
45. What is critical to a message's success?
Telegraphic Style
Attractive and Readable Format
One-third
similar
46. What is important in the Revising stage?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Put it Last - using the opening to prepare the audience
Get Feedback From Others!
Preparation - Research - Organization - Writing - Revision
47. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Date - To - From - Subject Headings
Examples of medium s of business communication
Sentence Type
Main parts of instructions
48. Using short and long sentences strategically
Sentence Type
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Sentence Variety
Sentence Length
49. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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50. Correctness
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Garbled Sentences
Sentence Type
Write Correctly so others will not think you are stupid or lack credibility