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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To emphasize the performer of an action: make the performer the subject of the verb
Intensifiers
Internal Letters. Sometimes classified as Reports
Active Voice
Sentence Type
2. Steps to Successful Writing
Preparation - Research - Organization - Writing - Revision
Revision of content - Organization - Formatting
Long Dashes
Four keys to effective writing
3. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Revision of content - Organization - Formatting
Preparation - Research - Organization - Writing - Revision
Telegraphic Style
Cliches
4. Use to call attention to a particular word or statement --
Long Dashes
Sentence Length
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Euphemismss
5. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Key draft questions
Date - To - From - Subject Headings
Examples of medium s of business communication
Biased Language
6. What are Individual Contexts
Preparation - Research - Organization - Writing - Revision
Internal Letters. Sometimes classified as Reports
Sentence Length
Organizational - Professional - Personal
7. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Get Feedback From Others!
Attractive and Readable Format
Business Writing Style
Recursive
8. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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9. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Cliches
Sentence Variety
Put it Last - using the opening to prepare the audience
Euphemismss
10. Etiquette
Information needed for short report
Your audience is the best guide for What and How
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Sentence Length
11. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Idioms
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
12. To set you apart from the others; show that you have customized your resume for that company/job opening
Selecting the proper medium
Helps include all important information; Makes you more willing to revise
Goal of a letter of application
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
13. How is formatting important?
It is integral in how your audience will receive and accept the information.
Concrete Words
Guidelines for effective business e-mail messages
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
14. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Figures of Speech
Organizational - Professional - Personal
Climatic Order
Casual - Informal - or Formal
15. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Main parts of a set of instructions
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Emphasis
16. Tell and show how to do something
Guidelines for successful group writing
Revision - Editing - Proofreading
Main parts of a set of instructions
Instructions
17. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Most Important Information First - and then Descending Order
Idioms
Outlining
Your audience is the best guide for What and How
18. What are three levels of Revision?
Revision of content - Organization - Formatting
Repetition
Write Correctly so others will not think you are stupid or lack credibility
Guidelines for effective business e-mail messages
19. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Rules for writing instructions
Main parts of internal proposals
'You Viewpoint'
Position
20. How do you present information in long messages?
Tone
Helps include all important information; Makes you more willing to revise
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Preparation - Research - Organization - Writing - Revision
21. Using short and long sentences strategically
Purpose - Format - Composition
Main parts of instructions
Four keys to effective writing
Sentence Length
22. Repeating keywords and key phrases
Revision of content - Organization - Formatting
Repetition
Cautiously i.e. BTW: by the way
Recipient's Name and Introduce Yourself
23. What is the best advice for Drafting?
Main parts of a set of instructions
Procedures
Cut out nonessentials - Minimize references to Previous Communications
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
24. Using words like 'most - much - very' with caution - wthout overdoing it.
Characteristics do employers like to see in a resume
Affectation
Intensifiers
What do you want to say - Say It - Say it Better
25. What types of research is done in gathering information?
Affectation
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Main parts of instructions
Information needed for short report
26. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Main parts of internal proposals
Helps include all important information; Makes you more willing to revise
Buzz Words
Position
27. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Tone
Information needed for short report
Characteristics of job-related writing
Your Name - Closing Statement such as Thanks - Regards in more formal messages
28. When to use Instant Messaging?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Characteristics of job-related writing
Mechanical Devices
Climatic Order
29. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Coherent writing
Telegraphic Style
Four keys to effective writing
Main parts of a set of instructions
30. What is critical to a message's success?
Cautiously i.e. BTW: by the way
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Attractive and Readable Format
Connotation
31. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Biased Language
Information needed for short report
Cliches
Climatic Order
32. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Revision of content - Organization - Formatting
Main parts of instructions
What do you want to say - Say It - Say it Better
Euphemismss
33. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Biased Language
Coherent writing
34. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Sentence Variety
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Repetition
Four keys to effective writing
35. Purpose - problem - plan/solution - conclusion
Ethics in Business Writing
Long Dashes
Main parts of internal proposals
similar
36. What techniques can be used for gathering information?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Casual - Informal - or Formal
Attractive and Readable Format
Affectation
37. What should you know about a Letter?
Purpose - Format - Composition
Put it Last - using the opening to prepare the audience
Write Correctly so others will not think you are stupid or lack credibility
'You Viewpoint'
38. When should email NOT be used?
Main parts of a set of instructions
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Casual - Informal - or Formal
39. How do you begin the message?
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40. Casual
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Procedures
Examples of medium s of business communication
Recursive
41. What is important in the Revising stage?
Get Feedback From Others!
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Characteristics of job-related writing
42. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Main parts of internal proposals
Characteristics do employers like to see in a resume
Main parts of a set of instructions
Write Correctly so others will not think you are stupid or lack credibility
43. Sentences can vary in sentence length - word order - loose and periodic sentences
Sentence Variety
Procedures
Date - To - From - Subject Headings
One-third
44. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Sentence Type
Concrete Words
Purpose - Format - Composition
Idioms
45. Informal
It is integral in how your audience will receive and accept the information.
Three P's for success in writing a memo
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Main parts of a set of instructions
46. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Emphasis
Abstract words
Characteristics of job-related writing
47. Iitalics - bold type - underlining etc.
Guidelines for effective business e-mail messages
Short report
Main parts of internal proposals
Mechanical Devices
48. Concern policies and regulations found in employee handbooks and other internal corporate communications
Get Feedback From Others!
Sentence Length
Main parts of instructions
Procedures
49. What is Direct Order?
Conciseness - Clarity - Etiquette - Correctness
Direct Statements
Information the reader will want - put it first.
Connotation
50. How do you present information in message?
Garbled Sentences
Outlining
Most Important Information First - and then Descending Order
Characteristics of job-related writing