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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Four keys to effective writing
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Preparation - Research - Organization - Writing - Revision
2. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Revision - Editing - Proofreading
Characteristics of job-related writing
Coherent writing
Your Name - Closing Statement such as Thanks - Regards in more formal messages
3. To emphasize the performer of an action: make the performer the subject of the verb
Characteristics do employers like to see in a resume
Cliches
Active Voice
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
4. How do you know what to include in your message?
Mechanical Devices
Figures of Speech
Instructions
Your audience is the best guide for What and How
5. What is current emphasis on for a Letter?
Strategy and Humanness
Ethics in Business Writing
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Casual - Informal - or Formal
6. When to use Instant Messaging?
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Main parts of a set of instructions
Examples of medium s of business communication
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
7. Using short and long sentences strategically
Sentence Length
Casual - Informal - or Formal
Garbled Sentences
Write Correctly so others will not think you are stupid or lack credibility
8. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Abstract words
Concrete Words
Main parts of a set of instructions
Recursive
9. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Cut out nonessentials - Minimize references to Previous Communications
Recursive
Mechanical Devices
Subordination
10. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Examples of medium s of business communication
Characteristics of job-related writing
Sentence Type
Information needed for short report
11. Purpose - findings - conclusion - and recommendations
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Guidelines for successful group writing
Idioms
Information needed for short report
12. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Emphasis
Cliches
Internal Letters. Sometimes classified as Reports
Guidelines for successful group writing
13. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Outlining
Four keys to effective writing
Information needed for short report
Abstract words
14. Iitalics - bold type - underlining etc.
Mechanical Devices
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Attractive and Readable Format
15. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Four keys to effective writing
Mechanical Devices
Outlining
Examples of medium s of business communication
16. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Casual - Informal - or Formal
Figures of Speech
Instructions
Position
17. The ____________ of a word are its literal meanings - as defined in a dictionary.
Denotaion
Concrete Words
Cautiously i.e. BTW: by the way
Characteristics do employers like to see in a resume
18. Use Initialisms
Revision - Editing - Proofreading
Organizational - Professional - Personal
Cautiously i.e. BTW: by the way
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
19. How much time should a student spend in each writing stage?
Sentence Type
One-third
Conciseness
Selecting the proper medium
20. How to end an email
Conciseness - Clarity - Etiquette - Correctness
Recursive
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Outlining
21. What are three levels of Revision?
Euphemismss
Affectation
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Revision of content - Organization - Formatting
22. What is Direct Order?
Intensifiers
Information the reader will want - put it first.
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Direct Statements
23. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Ethics in Business Writing
Subordination
Outlining
Garbled Sentences
24. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Telegraphic Style
Get Feedback From Others!
It is integral in how your audience will receive and accept the information.
Cautiously i.e. BTW: by the way
25. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Abstract words
Purpose - Format - Composition
Tone
Key draft questions
26. What are Individual Contexts
Revision of content - Organization - Formatting
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Organizational - Professional - Personal
Information needed for short report
27. Informal
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Conciseness
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Cut out nonessentials - Minimize references to Previous Communications
28. When should email NOT be used?
Conciseness
Put it Last - using the opening to prepare the audience
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
29. What techniques can be used for gathering information?
Short report
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Wordiness
It is integral in how your audience will receive and accept the information.
30. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Coherent writing
Cliches
Conciseness
Wordiness
31. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Ethics in Business Writing
Subordination
Idioms
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
32. What are Cons of Email?
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33. Are these stages recursive or linear?
Coherent writing
Connotation
Recursive
Organizational - Professional - Personal
34. Steps to Successful Writing
Buzz Words
Preparation - Research - Organization - Writing - Revision
Ethics in Business Writing
Characteristics of job-related writing
35. Use to call attention to a particular word or statement --
Examples of medium s of business communication
Long Dashes
Conciseness - Clarity - Etiquette - Correctness
Abstract words
36. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Goal of a letter of application
Purpose - Format - Composition
Biased Language
Cautiously i.e. BTW: by the way
37. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Casual - Informal - or Formal
What do you want to say - Say It - Say it Better
Business Writing Style
Cautiously i.e. BTW: by the way
38. Clairty
Rules for writing instructions
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
similar
39. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Characteristics do employers like to see in a resume
Recipient's Name and Introduce Yourself
Position
Sentence Type
40. Etiquette
Recursive
Selecting the proper medium
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Instructions
41. General considerations with Email Messages
Buzz Words
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Cut out nonessentials - Minimize references to Previous Communications
Conciseness - Clarity - Etiquette - Correctness
42. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Sentence Type
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Garbled Sentences
Euphemismss
43. What is the general Purpose of a Letter?
Cautiously i.e. BTW: by the way
Biased Language
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Climatic Order
44. Casual
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Biased Language
Most Important Information First - and then Descending Order
45. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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46. Conciseness
Garbled Sentences
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
similar
Cut out nonessentials - Minimize references to Previous Communications
47. Sentences can vary in sentence length - word order - loose and periodic sentences
Key draft questions
Outlining
Four keys to effective writing
Sentence Variety
48. Goal and audience
Four keys to effective writing
Things to think through when planning a website
Climatic Order
Main parts of instructions
49. What is a Memorandum?
Purpose - Format - Composition
Internal Letters. Sometimes classified as Reports
Abstract words
Repetition
50. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Figures of Speech
Casual - Informal - or Formal
Concrete Words
Instructions