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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Use to call attention to a particular word or statement --
Ethics in Business Writing
Buzz Words
Long Dashes
Selecting the proper medium
2. Listing the ideas or facts within a sentence in sequence from least to most important
Position
Climatic Order
Telegraphic Style
Information the reader will want - put it first.
3. Why Avoid Perfectionism in Drafting?
Casual - Informal - or Formal
Helps include all important information; Makes you more willing to revise
Attractive and Readable Format
Three P's for success in writing a memo
4. How do you present information in long messages?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
'You Viewpoint'
Emphasis
Denotaion
5. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Garbled Sentences
Business Writing Style
One-third
6. Formal
Wordiness
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Intensifiers
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
7. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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8. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Subordination
Purpose - Format - Composition
Rules for writing instructions
Abstract words
9. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Outlining
One-third
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Affectation
10. The ____________ of a word are its literal meanings - as defined in a dictionary.
Emphasis
Outlining
Helps include all important information; Makes you more willing to revise
Denotaion
11. Tell and show how to do something
Denotaion
Ethics in Business Writing
Helps include all important information; Makes you more willing to revise
Instructions
12. To emphasize the performer of an action: make the performer the subject of the verb
Short report
Active Voice
Things to think through when planning a website
Climatic Order
13. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Affectation
Key draft questions
Garbled Sentences
Main parts of a set of instructions
14. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Figures of Speech
Cliches
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Selecting the proper medium
15. What are the activities in the planning stage?
Outlining
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Abstract words
Tone
16. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Idioms
Recursive
Goal of a letter of application
Outlining
17. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Biased Language
Preparation - Research - Organization - Writing - Revision
Outlining
Characteristics do employers like to see in a resume
18. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Ethics in Business Writing
Buzz Words
Concrete Words
Main parts of internal proposals
19. How do you know what to include in your message?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Position
Organizational - Professional - Personal
Your audience is the best guide for What and How
20. Informal
Rules for writing instructions
Revision of content - Organization - Formatting
Telegraphic Style
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
21. How to end an email
Mechanical Devices
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Cut out nonessentials - Minimize references to Previous Communications
It is integral in how your audience will receive and accept the information.
22. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Sentence Type
Recipient's Name and Introduce Yourself
Information the reader will want - put it first.
Abstract words
23. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Coherent writing
Active Voice
Revision - Editing - Proofreading
Affectation
24. Formality Considerations
Guidelines for effective business e-mail messages
Casual - Informal - or Formal
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Idioms
25. Techniques for writing memos and emails are...
Idioms
similar
Outlining
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
26. What is critical to a message's success?
Key draft questions
Attractive and Readable Format
Purpose - Format - Composition
Information the reader will want - put it first.
27. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Four keys to effective writing
Revision - Editing - Proofreading
Guidelines for successful group writing
Outlining
28. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Buzz Words
Euphemismss
Active Voice
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
29. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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30. Concern policies and regulations found in employee handbooks and other internal corporate communications
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Procedures
31. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Characteristics of job-related writing
Tone
Ethics in Business Writing
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
32. What are three levels of Revision?
Organizational - Professional - Personal
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Revision of content - Organization - Formatting
Garbled Sentences
33. Steps to Successful Writing
Preparation - Research - Organization - Writing - Revision
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
It is integral in how your audience will receive and accept the information.
Repetition
34. What are Individual Contexts
Date - To - From - Subject Headings
Organizational - Professional - Personal
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Goal of a letter of application
35. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Garbled Sentences
Preparation - Research - Organization - Writing - Revision
Long Dashes
Information the reader will want - put it first.
36. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Conciseness
Outlining
Telegraphic Style
37. Correctness
Most Important Information First - and then Descending Order
Date - To - From - Subject Headings
Write Correctly so others will not think you are stupid or lack credibility
Your audience is the best guide for What and How
38. E.g. 'most important'
Get Feedback From Others!
One-third
Direct Statements
Characteristics do employers like to see in a resume
39. What is a Memorandum?
Information the reader will want - put it first.
Internal Letters. Sometimes classified as Reports
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Your audience is the best guide for What and How
40. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Subordination
Instructions
Main parts of internal proposals
Emphasis
41. When should email NOT be used?
Ethics in Business Writing
Cut out nonessentials - Minimize references to Previous Communications
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Repetition
42. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Guidelines for successful group writing
Connotation
Sentence Variety
Characteristics of job-related writing
43. What is format of most Memos?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Date - To - From - Subject Headings
Most Important Information First - and then Descending Order
What do you want to say - Say It - Say it Better
44. Purpose - findings - conclusion - and recommendations
Information needed for short report
Denotaion
Date - To - From - Subject Headings
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
45. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Conciseness
Date - To - From - Subject Headings
Four keys to effective writing
Short report
46. What is current emphasis on for a Letter?
Figures of Speech
Strategy and Humanness
Main parts of a set of instructions
Sentence Length
47. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Concrete Words
Characteristics of job-related writing
Put it Last - using the opening to prepare the audience
Revision of content - Organization - Formatting
48. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Sentence Type
Recipient's Name and Introduce Yourself
Concrete Words
49. Using short and long sentences strategically
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Date - To - From - Subject Headings
Sentence Length
Repetition
50. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Main parts of a set of instructions
Biased Language
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews