SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Tell and show how to do something
Outlining
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Instructions
Put it Last - using the opening to prepare the audience
2. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Cliches
What do you want to say - Say It - Say it Better
Procedures
Direct Statements
3. General considerations with Email Messages
Active Voice
Conciseness - Clarity - Etiquette - Correctness
Goal of a letter of application
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
4. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Buzz Words
Four keys to effective writing
Coherent writing
Short report
5. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Attractive and Readable Format
Coherent writing
Selecting the proper medium
Strategy and Humanness
6. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Main parts of a set of instructions
Direct Statements
Recipient's Name and Introduce Yourself
Business Writing Style
7. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
similar
Goal of a letter of application
Biased Language
Procedures
8. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Organizational - Professional - Personal
Tone
Most Important Information First - and then Descending Order
9. Goal and audience
Cautiously i.e. BTW: by the way
Things to think through when planning a website
Procedures
Intensifiers
10. Steps to Successful Writing
Four keys to effective writing
Helps include all important information; Makes you more willing to revise
Main parts of internal proposals
Preparation - Research - Organization - Writing - Revision
11. Why Avoid Perfectionism in Drafting?
Casual - Informal - or Formal
Repetition
Helps include all important information; Makes you more willing to revise
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
12. Sentences can vary in sentence length - word order - loose and periodic sentences
Examples of medium s of business communication
Sentence Variety
Conciseness
Characteristics of job-related writing
13. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Subordination
Characteristics of job-related writing
Examples of medium s of business communication
Attractive and Readable Format
14. Formal
Tone
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Outlining
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
15. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
One-third
Conciseness
Active Voice
Cut out nonessentials - Minimize references to Previous Communications
16. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
17. Use Initialisms
Purpose - Format - Composition
Cliches
Cautiously i.e. BTW: by the way
Abstract words
18. When should email NOT be used?
Abstract words
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Information needed for short report
Date - To - From - Subject Headings
19. What is format of most Memos?
Concrete Words
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Three P's for success in writing a memo
Date - To - From - Subject Headings
20. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Information the reader will want - put it first.
Idioms
Casual - Informal - or Formal
Ethics in Business Writing
21. Listing the ideas or facts within a sentence in sequence from least to most important
Abstract words
Direct Statements
Outlining
Climatic Order
22. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Guidelines for effective business e-mail messages
Three P's for success in writing a memo
Revision of content - Organization - Formatting
Key draft questions
23. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Rules for writing instructions
Characteristics do employers like to see in a resume
Goal of a letter of application
Mechanical Devices
24. How is formatting important?
It is integral in how your audience will receive and accept the information.
Characteristics do employers like to see in a resume
Sentence Type
Buzz Words
25. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Repetition
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Climatic Order
Garbled Sentences
26. Formality Considerations
Conciseness
Abstract words
Casual - Informal - or Formal
Guidelines for effective business e-mail messages
27. Casual
Cliches
Date - To - From - Subject Headings
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Connotation
28. What types of research is done in gathering information?
Recipient's Name and Introduce Yourself
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Characteristics of job-related writing
Selecting the proper medium
29. Clairty
Outlining
Business Writing Style
Climatic Order
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
30. How to end an email
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Long Dashes
Ethics in Business Writing
Your Name - Closing Statement such as Thanks - Regards in more formal messages
31. What is critical to a message's success?
Coherent writing
Euphemismss
Attractive and Readable Format
Cautiously i.e. BTW: by the way
32. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Selecting the proper medium
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Key draft questions
Telegraphic Style
33. What should you know about a Letter?
Get Feedback From Others!
Casual - Informal - or Formal
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Purpose - Format - Composition
34. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Sentence Variety
Rules for writing instructions
Ethics in Business Writing
Characteristics of job-related writing
35. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
36. How do you begin the message?
37. Stages can also be summarized as...
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Characteristics of job-related writing
What do you want to say - Say It - Say it Better
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
38. What are Cons of Email?
39. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Intensifiers
Sentence Type
Information needed for short report
Abstract words
40. Iitalics - bold type - underlining etc.
Mechanical Devices
Repetition
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
One-third
41. What is important in the Revising stage?
Guidelines for effective business e-mail messages
Get Feedback From Others!
Information the reader will want - put it first.
Internal Letters. Sometimes classified as Reports
42. Using short and long sentences strategically
Sentence Length
Coherent writing
'You Viewpoint'
Emphasis
43. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Put it Last - using the opening to prepare the audience
Abstract words
Recipient's Name and Introduce Yourself
Affectation
44. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Main parts of a set of instructions
Short report
Wordiness
Four keys to effective writing
45. Repeating keywords and key phrases
Repetition
Outlining
Guidelines for successful group writing
Denotaion
46. Use to call attention to a particular word or statement --
Biased Language
Information the reader will want - put it first.
Write Correctly so others will not think you are stupid or lack credibility
Long Dashes
47. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Connotation
similar
Preparation - Research - Organization - Writing - Revision
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
48. Using words like 'most - much - very' with caution - wthout overdoing it.
Intensifiers
Biased Language
Date - To - From - Subject Headings
Long Dashes
49. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Internal Letters. Sometimes classified as Reports
Main parts of internal proposals
Guidelines for effective business e-mail messages
Coherent writing
50. To set you apart from the others; show that you have customized your resume for that company/job opening
Casual - Informal - or Formal
Goal of a letter of application
Main parts of internal proposals
Examples of medium s of business communication