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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Intensifiers
Emphasis
Casual - Informal - or Formal
Revision of content - Organization - Formatting
2. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Mechanical Devices
Euphemismss
Conciseness
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
3. Concern policies and regulations found in employee handbooks and other internal corporate communications
Garbled Sentences
Procedures
Intensifiers
Affectation
4. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Connotation
It is integral in how your audience will receive and accept the information.
Figures of Speech
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
5. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Sentence Variety
Biased Language
Characteristics do employers like to see in a resume
Euphemismss
6. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Put it Last - using the opening to prepare the audience
Purpose - Format - Composition
Idioms
Outlining
7. Goal and audience
Casual - Informal - or Formal
Things to think through when planning a website
Telegraphic Style
Characteristics of job-related writing
8. What are Pros of Email?
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Preparation - Research - Organization - Writing - Revision
9. To emphasize the performer of an action: make the performer the subject of the verb
Concrete Words
Active Voice
Most Important Information First - and then Descending Order
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
10. What types of research is done in gathering information?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Purpose - Format - Composition
Wordiness
11. Sentences can vary in sentence length - word order - loose and periodic sentences
It is integral in how your audience will receive and accept the information.
similar
Main parts of a set of instructions
Sentence Variety
12. Informal
What do you want to say - Say It - Say it Better
Main parts of a set of instructions
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Long Dashes
13. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
What do you want to say - Say It - Say it Better
Ethics in Business Writing
Strategy and Humanness
Characteristics of job-related writing
14. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Telegraphic Style
Things to think through when planning a website
Coherent writing
Cautiously i.e. BTW: by the way
15. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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16. What is Direct Order?
Things to think through when planning a website
Concrete Words
Repetition
Information the reader will want - put it first.
17. What are Cons of Email?
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18. Repeating keywords and key phrases
Denotaion
Affectation
Repetition
Main parts of a set of instructions
19. When should email NOT be used?
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Examples of medium s of business communication
Get Feedback From Others!
Helps include all important information; Makes you more willing to revise
20. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Coherent writing
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Guidelines for successful group writing
Repetition
21. How do you present information in long messages?
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Casual - Informal - or Formal
22. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Sentence Type
Conciseness
Information needed for short report
Climatic Order
23. What are Individual Contexts
Organizational - Professional - Personal
Preparation - Research - Organization - Writing - Revision
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Telegraphic Style
24. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Cut out nonessentials - Minimize references to Previous Communications
Conciseness
Emphasis
25. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Concrete Words
Main parts of a set of instructions
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Long Dashes
26. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Four keys to effective writing
Coherent writing
Information the reader will want - put it first.
Selecting the proper medium
27. What is format of most Memos?
Subordination
Emphasis
Long Dashes
Date - To - From - Subject Headings
28. Steps to Successful Writing
Guidelines for effective business e-mail messages
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Preparation - Research - Organization - Writing - Revision
Active Voice
29. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Main parts of instructions
Organizational - Professional - Personal
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Recipient's Name and Introduce Yourself
30. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Rules for writing instructions
Active Voice
Characteristics of job-related writing
Sentence Type
31. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Wordiness
Figures of Speech
Coherent writing
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
32. General considerations with Email Messages
Main parts of instructions
Biased Language
Conciseness - Clarity - Etiquette - Correctness
Characteristics of job-related writing
33. To set you apart from the others; show that you have customized your resume for that company/job opening
Wordiness
Examples of medium s of business communication
Goal of a letter of application
Cut out nonessentials - Minimize references to Previous Communications
34. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Wordiness
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Cut out nonessentials - Minimize references to Previous Communications
Characteristics of job-related writing
35. What is a Memorandum?
Internal Letters. Sometimes classified as Reports
Sentence Length
Position
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
36. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Buzz Words
Examples of medium s of business communication
Things to think through when planning a website
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
37. How do you Plan the message?
Biased Language
Characteristics do employers like to see in a resume
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Denotaion
38. The ____________ of a word are its literal meanings - as defined in a dictionary.
Strategy and Humanness
Guidelines for effective business e-mail messages
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Denotaion
39. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Four keys to effective writing
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Helps include all important information; Makes you more willing to revise
Subordination
40. Techniques for writing memos and emails are...
Direct Statements
Recipient's Name and Introduce Yourself
Tone
similar
41. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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42. What is the general Purpose of a Letter?
What do you want to say - Say It - Say it Better
Denotaion
Garbled Sentences
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
43. Purpose - problem - plan/solution - conclusion
Abstract words
Instructions
Revision of content - Organization - Formatting
Main parts of internal proposals
44. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Key draft questions
Guidelines for successful group writing
Organizational - Professional - Personal
Short report
45. E.g. 'most important'
Direct Statements
Purpose - Format - Composition
One-third
Connotation
46. What are three levels of Revision?
Sentence Length
Guidelines for successful group writing
It is integral in how your audience will receive and accept the information.
Revision of content - Organization - Formatting
47. What is the best advice for Drafting?
Most Important Information First - and then Descending Order
Guidelines for successful group writing
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
'You Viewpoint'
48. Use Initialisms
Procedures
Internal Letters. Sometimes classified as Reports
Cautiously i.e. BTW: by the way
Organizational - Professional - Personal
49. What is current emphasis on for a Letter?
Sentence Variety
Strategy and Humanness
Concrete Words
Procedures
50. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Four keys to effective writing
Write Correctly so others will not think you are stupid or lack credibility
Business Writing Style
Abstract words