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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Listing the ideas or facts within a sentence in sequence from least to most important
Climatic Order
Information needed for short report
Main parts of internal proposals
Conciseness
2. General considerations with Email Messages
Examples of medium s of business communication
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Conciseness - Clarity - Etiquette - Correctness
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
3. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Instructions
Guidelines for successful group writing
Position
Strategy and Humanness
4. Casual
Sentence Length
Information the reader will want - put it first.
Goal of a letter of application
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
5. Repeating keywords and key phrases
One-third
Repetition
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Procedures
6. What should you know about a Letter?
Information the reader will want - put it first.
Long Dashes
Purpose - Format - Composition
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
7. What are Individual Contexts
Organizational - Professional - Personal
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Direct Statements
Conciseness
8. Formal
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Denotaion
Organizational - Professional - Personal
Conciseness
9. What are three levels of Editing?
Revision - Editing - Proofreading
Main parts of instructions
Coherent writing
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
10. What is format of most Memos?
What do you want to say - Say It - Say it Better
Date - To - From - Subject Headings
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Things to think through when planning a website
11. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Guidelines for effective business e-mail messages
Guidelines for successful group writing
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Recipient's Name and Introduce Yourself
12. E.g. 'most important'
Characteristics of job-related writing
Date - To - From - Subject Headings
Sentence Length
Direct Statements
13. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Abstract words
Main parts of a set of instructions
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Connotation
14. What are Cons of Email?
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15. What is the best advice for Drafting?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Direct Statements
Biased Language
Revision of content - Organization - Formatting
16. To set you apart from the others; show that you have customized your resume for that company/job opening
Tone
Procedures
Biased Language
Goal of a letter of application
17. How much time should a student spend in each writing stage?
Helps include all important information; Makes you more willing to revise
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
One-third
Get Feedback From Others!
18. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Examples of medium s of business communication
Emphasis
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Recursive
19. What are the activities in the planning stage?
Purpose - Format - Composition
Organizational - Professional - Personal
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Cut out nonessentials - Minimize references to Previous Communications
20. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Figures of Speech
Buzz Words
Strategy and Humanness
Position
21. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Emphasis
Idioms
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Most Important Information First - and then Descending Order
22. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
What do you want to say - Say It - Say it Better
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Garbled Sentences
Procedures
23. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Strategy and Humanness
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Affectation
Euphemismss
24. Clairty
Sentence Length
Concrete Words
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Cautiously i.e. BTW: by the way
25. Why Avoid Perfectionism in Drafting?
Purpose - Format - Composition
Helps include all important information; Makes you more willing to revise
Four keys to effective writing
Outlining
26. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Conciseness
Euphemismss
Procedures
Organizational - Professional - Personal
27. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Ethics in Business Writing
Cut out nonessentials - Minimize references to Previous Communications
Coherent writing
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
28. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Telegraphic Style
Get Feedback From Others!
Denotaion
Guidelines for effective business e-mail messages
29. The ____________ of a word are its literal meanings - as defined in a dictionary.
Tone
Conciseness - Clarity - Etiquette - Correctness
Denotaion
Write Correctly so others will not think you are stupid or lack credibility
30. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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31. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Purpose - Format - Composition
Selecting the proper medium
Characteristics do employers like to see in a resume
Characteristics of job-related writing
32. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Examples of medium s of business communication
Internal Letters. Sometimes classified as Reports
Concrete Words
Your audience is the best guide for What and How
33. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Subordination
Guidelines for successful group writing
Information needed for short report
Short report
34. How do you begin the message?
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35. What is the general Purpose of a Letter?
Revision - Editing - Proofreading
Buzz Words
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
36. Concern policies and regulations found in employee handbooks and other internal corporate communications
Procedures
Revision - Editing - Proofreading
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
37. Iitalics - bold type - underlining etc.
Sentence Variety
Revision of content - Organization - Formatting
Mechanical Devices
Recipient's Name and Introduce Yourself
38. Informal
Conciseness
Revision - Editing - Proofreading
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Procedures
39. What are three levels of Revision?
Revision of content - Organization - Formatting
Subordination
Biased Language
Sentence Type
40. Goal and audience
Main parts of internal proposals
Things to think through when planning a website
Goal of a letter of application
Characteristics do employers like to see in a resume
41. Sentences can vary in sentence length - word order - loose and periodic sentences
Tone
Cut out nonessentials - Minimize references to Previous Communications
Sentence Variety
Repetition
42. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Main parts of instructions
Casual - Informal - or Formal
Wordiness
Euphemismss
43. When should email NOT be used?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Mechanical Devices
Strategy and Humanness
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
44. What is Direct Order?
Connotation
Attractive and Readable Format
Information the reader will want - put it first.
Idioms
45. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Characteristics of job-related writing
Main parts of a set of instructions
Concrete Words
Strategy and Humanness
46. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Conciseness - Clarity - Etiquette - Correctness
Revision of content - Organization - Formatting
Biased Language
Recipient's Name and Introduce Yourself
47. How is formatting important?
Euphemismss
It is integral in how your audience will receive and accept the information.
Procedures
'You Viewpoint'
48. How do you present information in long messages?
Four keys to effective writing
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Revision of content - Organization - Formatting
Procedures
49. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Ethics in Business Writing
Main parts of a set of instructions
Three P's for success in writing a memo
Sentence Type
50. How do you present information in message?
Denotaion
Most Important Information First - and then Descending Order
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams