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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How to end an email
Figures of Speech
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Instructions
2. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Direct Statements
Recipient's Name and Introduce Yourself
Ethics in Business Writing
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
3. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Examples of medium s of business communication
Four keys to effective writing
Helps include all important information; Makes you more willing to revise
Abstract words
4. Informal
Sentence Type
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Garbled Sentences
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
5. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Write Correctly so others will not think you are stupid or lack credibility
Cliches
Abstract words
Conciseness - Clarity - Etiquette - Correctness
6. Use Initialisms
Cautiously i.e. BTW: by the way
Most Important Information First - and then Descending Order
Examples of medium s of business communication
Characteristics of job-related writing
7. What is important in the Revising stage?
Garbled Sentences
Get Feedback From Others!
Revision - Editing - Proofreading
Date - To - From - Subject Headings
8. Listing the ideas or facts within a sentence in sequence from least to most important
Climatic Order
It is integral in how your audience will receive and accept the information.
Information needed for short report
Selecting the proper medium
9. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Main parts of instructions
Characteristics of job-related writing
Climatic Order
'You Viewpoint'
10. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Position
Euphemismss
Subordination
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
11. Techniques for writing memos and emails are...
Wordiness
Cut out nonessentials - Minimize references to Previous Communications
similar
Conciseness - Clarity - Etiquette - Correctness
12. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Guidelines for effective business e-mail messages
Main parts of internal proposals
Guidelines for successful group writing
13. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Repetition
Organizational - Professional - Personal
Preparation - Research - Organization - Writing - Revision
Connotation
14. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Figures of Speech
Conciseness - Clarity - Etiquette - Correctness
Emphasis
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
15. When to use Instant Messaging?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Concrete Words
Main parts of internal proposals
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
16. Goal and audience
Get Feedback From Others!
Internal Letters. Sometimes classified as Reports
Key draft questions
Things to think through when planning a website
17. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Characteristics do employers like to see in a resume
Selecting the proper medium
Tone
Idioms
18. General considerations with Email Messages
Get Feedback From Others!
Organizational - Professional - Personal
Conciseness - Clarity - Etiquette - Correctness
Short report
19. What should you know about a Letter?
Characteristics of job-related writing
Purpose - Format - Composition
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Biased Language
20. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Idioms
Casual - Informal - or Formal
Outlining
Internal Letters. Sometimes classified as Reports
21. How is formatting important?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Conciseness - Clarity - Etiquette - Correctness
It is integral in how your audience will receive and accept the information.
Main parts of a set of instructions
22. How do you begin the message?
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23. When should email NOT be used?
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Put it Last - using the opening to prepare the audience
Connotation
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
24. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Idioms
What do you want to say - Say It - Say it Better
Buzz Words
Biased Language
25. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Rules for writing instructions
Denotaion
Position
Recipient's Name and Introduce Yourself
26. What is current emphasis on for a Letter?
Guidelines for successful group writing
Wordiness
Climatic Order
Strategy and Humanness
27. Conciseness
Cut out nonessentials - Minimize references to Previous Communications
Characteristics of job-related writing
Main parts of internal proposals
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
28. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Wordiness
Main parts of internal proposals
It is integral in how your audience will receive and accept the information.
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
29. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Biased Language
Recipient's Name and Introduce Yourself
Euphemismss
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
30. How do you know what to include in your message?
Selecting the proper medium
Guidelines for effective business e-mail messages
Your audience is the best guide for What and How
Denotaion
31. Using words like 'most - much - very' with caution - wthout overdoing it.
Purpose - Format - Composition
Biased Language
Helps include all important information; Makes you more willing to revise
Intensifiers
32. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Abstract words
Conciseness - Clarity - Etiquette - Correctness
Sentence Type
33. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Cautiously i.e. BTW: by the way
Figures of Speech
Characteristics of job-related writing
Selecting the proper medium
34. Tell and show how to do something
Tone
Attractive and Readable Format
Instructions
Wordiness
35. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Rules for writing instructions
Abstract words
Direct Statements
36. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Coherent writing
Selecting the proper medium
One-third
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
37. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Main parts of a set of instructions
Write Correctly so others will not think you are stupid or lack credibility
Short report
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
38. Using short and long sentences strategically
Sentence Length
One-third
Subordination
'You Viewpoint'
39. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Tone
Selecting the proper medium
Business Writing Style
Examples of medium s of business communication
40. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Affectation
Revision of content - Organization - Formatting
Selecting the proper medium
Buzz Words
41. To set you apart from the others; show that you have customized your resume for that company/job opening
Goal of a letter of application
It is integral in how your audience will receive and accept the information.
Cliches
Tone
42. Are these stages recursive or linear?
Recursive
It is integral in how your audience will receive and accept the information.
Guidelines for successful group writing
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
43. What is Indirect Order?
Put it Last - using the opening to prepare the audience
Mechanical Devices
Conciseness
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
44. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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45. What is critical to a message's success?
Attractive and Readable Format
Casual - Informal - or Formal
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Short report
46. Use to call attention to a particular word or statement --
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Climatic Order
Long Dashes
47. How do you present information in message?
Idioms
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Most Important Information First - and then Descending Order
Mechanical Devices
48. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Conciseness
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Cautiously i.e. BTW: by the way
Garbled Sentences
49. Concern policies and regulations found in employee handbooks and other internal corporate communications
Procedures
Characteristics of job-related writing
Sentence Type
Business Writing Style
50. What are the activities in the planning stage?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Main parts of instructions
Recursive
Sentence Variety