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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Revision - Editing - Proofreading
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Characteristics do employers like to see in a resume
Mechanical Devices
2. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Casual - Informal - or Formal
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Long Dashes
Position
3. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Characteristics of job-related writing
Main parts of instructions
Climatic Order
Key draft questions
4. Purpose - findings - conclusion - and recommendations
Procedures
Denotaion
Information needed for short report
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
5. Etiquette
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Active Voice
Emphasis
Cliches
6. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Telegraphic Style
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Instructions
7. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Your audience is the best guide for What and How
Characteristics of job-related writing
Examples of medium s of business communication
Repetition
8. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Buzz Words
Rules for writing instructions
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
9. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Characteristics do employers like to see in a resume
Outlining
Idioms
10. Formality Considerations
Casual - Informal - or Formal
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Garbled Sentences
Rules for writing instructions
11. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
What do you want to say - Say It - Say it Better
Tone
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Wordiness
12. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Euphemismss
Biased Language
Subordination
13. Stages can also be summarized as...
Connotation
What do you want to say - Say It - Say it Better
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
14. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Intensifiers
Coherent writing
Cliches
15. Techniques for writing memos and emails are...
similar
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Get Feedback From Others!
Date - To - From - Subject Headings
16. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Key draft questions
Outlining
Biased Language
Revision of content - Organization - Formatting
17. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Abstract words
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Selecting the proper medium
Short report
18. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Long Dashes
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Concrete Words
Euphemismss
19. Concern policies and regulations found in employee handbooks and other internal corporate communications
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Procedures
similar
Guidelines for effective business e-mail messages
20. To set you apart from the others; show that you have customized your resume for that company/job opening
Procedures
Business Writing Style
Goal of a letter of application
Your audience is the best guide for What and How
21. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Main parts of instructions
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Figures of Speech
Abstract words
22. E.g. 'most important'
Main parts of instructions
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Direct Statements
Preparation - Research - Organization - Writing - Revision
23. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Main parts of a set of instructions
Connotation
Garbled Sentences
Preparation - Research - Organization - Writing - Revision
24. What is a Memorandum?
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Internal Letters. Sometimes classified as Reports
Position
Tone
25. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Guidelines for effective business e-mail messages
Write Correctly so others will not think you are stupid or lack credibility
Key draft questions
Rules for writing instructions
26. What is critical to a message's success?
Attractive and Readable Format
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Ethics in Business Writing
27. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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28. Sentences can vary in sentence length - word order - loose and periodic sentences
Attractive and Readable Format
Sentence Variety
Emphasis
Buzz Words
29. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Cliches
Information the reader will want - put it first.
Tone
Organizational - Professional - Personal
30. Conciseness
Position
Cut out nonessentials - Minimize references to Previous Communications
Subordination
What do you want to say - Say It - Say it Better
31. What techniques can be used for gathering information?
Buzz Words
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Subordination
Main parts of instructions
32. Audience's preferences - personal work style - how widely info needs to be distributed etc.
It is integral in how your audience will receive and accept the information.
Selecting the proper medium
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Four keys to effective writing
33. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Most Important Information First - and then Descending Order
Instructions
Rules for writing instructions
34. How is formatting important?
It is integral in how your audience will receive and accept the information.
Intensifiers
Connotation
Instructions
35. Informal
Conciseness
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Revision - Editing - Proofreading
Direct Statements
36. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Affectation
Intensifiers
Denotaion
37. How do you Plan the message?
Euphemismss
One-third
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
38. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Sentence Type
Attractive and Readable Format
Revision - Editing - Proofreading
Business Writing Style
39. Using short and long sentences strategically
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Sentence Length
Wordiness
Guidelines for successful group writing
40. When should email NOT be used?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Connotation
Information needed for short report
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
41. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Characteristics of job-related writing
Main parts of a set of instructions
Wordiness
Guidelines for effective business e-mail messages
42. What are three levels of Editing?
Conciseness - Clarity - Etiquette - Correctness
Garbled Sentences
Revision - Editing - Proofreading
Key draft questions
43. What is current emphasis on for a Letter?
Figures of Speech
Subordination
Strategy and Humanness
Active Voice
44. Why Avoid Perfectionism in Drafting?
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Attractive and Readable Format
Climatic Order
Helps include all important information; Makes you more willing to revise
45. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Figures of Speech
What do you want to say - Say It - Say it Better
Most Important Information First - and then Descending Order
46. What is important in the Revising stage?
Casual - Informal - or Formal
Get Feedback From Others!
Revision of content - Organization - Formatting
Things to think through when planning a website
47. Listing the ideas or facts within a sentence in sequence from least to most important
Wordiness
Climatic Order
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
48. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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49. Goal and audience
Things to think through when planning a website
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
similar
Characteristics do employers like to see in a resume
50. How do you present information in long messages?
Characteristics of job-related writing
Characteristics of job-related writing
Figures of Speech
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose