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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Informal
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Abstract words
similar
2. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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3. When should email NOT be used?
Guidelines for successful group writing
Cliches
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Get Feedback From Others!
4. Conciseness
Main parts of a set of instructions
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Cut out nonessentials - Minimize references to Previous Communications
It is integral in how your audience will receive and accept the information.
5. What is critical to a message's success?
Attractive and Readable Format
Euphemismss
Get Feedback From Others!
Information needed for short report
6. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Biased Language
Attractive and Readable Format
Concrete Words
One-third
7. How to end an email
Characteristics do employers like to see in a resume
Buzz Words
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Repetition
8. General considerations with Email Messages
Conciseness - Clarity - Etiquette - Correctness
Position
Characteristics of job-related writing
Casual - Informal - or Formal
9. E.g. 'most important'
Revision of content - Organization - Formatting
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Direct Statements
Instructions
10. Using words like 'most - much - very' with caution - wthout overdoing it.
Cut out nonessentials - Minimize references to Previous Communications
Selecting the proper medium
Intensifiers
'You Viewpoint'
11. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Sentence Type
Attractive and Readable Format
Ethics in Business Writing
Organizational - Professional - Personal
12. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Active Voice
Affectation
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
13. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Short report
Rules for writing instructions
Active Voice
Cliches
14. Repeating keywords and key phrases
Put it Last - using the opening to prepare the audience
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Characteristics of job-related writing
Repetition
15. Use to call attention to a particular word or statement --
Selecting the proper medium
Long Dashes
Rules for writing instructions
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
16. What is important in the Revising stage?
Things to think through when planning a website
Repetition
Examples of medium s of business communication
Get Feedback From Others!
17. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Main parts of instructions
Cliches
Main parts of a set of instructions
Wordiness
18. To emphasize the performer of an action: make the performer the subject of the verb
Sentence Variety
Main parts of instructions
Put it Last - using the opening to prepare the audience
Active Voice
19. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Emphasis
Conciseness - Clarity - Etiquette - Correctness
Biased Language
Get Feedback From Others!
20. Steps to Successful Writing
Buzz Words
Preparation - Research - Organization - Writing - Revision
Information the reader will want - put it first.
Concrete Words
21. Sentences can vary in sentence length - word order - loose and periodic sentences
Intensifiers
Four keys to effective writing
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Sentence Variety
22. How do you Plan the message?
Biased Language
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
One-third
Long Dashes
23. Listing the ideas or facts within a sentence in sequence from least to most important
Cut out nonessentials - Minimize references to Previous Communications
Climatic Order
Procedures
Revision - Editing - Proofreading
24. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Characteristics of job-related writing
Sentence Length
Tone
Information the reader will want - put it first.
25. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Conciseness - Clarity - Etiquette - Correctness
Repetition
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Conciseness
26. Are these stages recursive or linear?
Procedures
Information needed for short report
Recursive
Biased Language
27. When to use Instant Messaging?
Denotaion
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Short report
Conciseness - Clarity - Etiquette - Correctness
28. What are three levels of Revision?
Conciseness - Clarity - Etiquette - Correctness
Revision of content - Organization - Formatting
Connotation
Information needed for short report
29. To set you apart from the others; show that you have customized your resume for that company/job opening
Telegraphic Style
Goal of a letter of application
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
30. What types of research is done in gathering information?
Position
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Climatic Order
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
31. Purpose - findings - conclusion - and recommendations
Direct Statements
Information needed for short report
Helps include all important information; Makes you more willing to revise
Your Name - Closing Statement such as Thanks - Regards in more formal messages
32. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Selecting the proper medium
Characteristics of job-related writing
Garbled Sentences
Purpose - Format - Composition
33. How do you present information in message?
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Most Important Information First - and then Descending Order
Revision - Editing - Proofreading
Abstract words
34. What is Direct Order?
Procedures
Information the reader will want - put it first.
Main parts of a set of instructions
Selecting the proper medium
35. What are the activities in the planning stage?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Characteristics do employers like to see in a resume
Information the reader will want - put it first.
Procedures
36. What techniques can be used for gathering information?
Date - To - From - Subject Headings
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Cliches
Intensifiers
37. The ____________ of a word are its literal meanings - as defined in a dictionary.
Connotation
Denotaion
What do you want to say - Say It - Say it Better
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
38. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Sentence Type
Telegraphic Style
Ethics in Business Writing
Procedures
39. Purpose - problem - plan/solution - conclusion
Wordiness
Main parts of internal proposals
Key draft questions
Mechanical Devices
40. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Denotaion
Date - To - From - Subject Headings
Preparation - Research - Organization - Writing - Revision
Subordination
41. Iitalics - bold type - underlining etc.
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Position
Rules for writing instructions
Mechanical Devices
42. Formal
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Telegraphic Style
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
43. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Short report
Key draft questions
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
44. What is a Memorandum?
Connotation
Examples of medium s of business communication
Tone
Internal Letters. Sometimes classified as Reports
45. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Information the reader will want - put it first.
Main parts of internal proposals
Guidelines for effective business e-mail messages
Coherent writing
46. Formality Considerations
Casual - Informal - or Formal
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Internal Letters. Sometimes classified as Reports
47. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Main parts of instructions
Helps include all important information; Makes you more willing to revise
Short report
Write Correctly so others will not think you are stupid or lack credibility
48. How do you present information in long messages?
Goal of a letter of application
Conciseness - Clarity - Etiquette - Correctness
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Concrete Words
49. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Direct Statements
Most Important Information First - and then Descending Order
Euphemismss
Figures of Speech
50. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Abstract words
Four keys to effective writing
Denotaion
Characteristics of job-related writing