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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How do you present information in long messages?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Short report
Concrete Words
Information the reader will want - put it first.
2. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Buzz Words
Conciseness - Clarity - Etiquette - Correctness
Guidelines for successful group writing
3. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Abstract words
Characteristics of job-related writing
Conciseness - Clarity - Etiquette - Correctness
Subordination
4. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Things to think through when planning a website
Three P's for success in writing a memo
Four keys to effective writing
5. How do you Plan the message?
Three P's for success in writing a memo
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Idioms
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
6. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Sentence Type
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Main parts of internal proposals
Attractive and Readable Format
7. General considerations with Email Messages
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Conciseness - Clarity - Etiquette - Correctness
Direct Statements
Helps include all important information; Makes you more willing to revise
8. Concern policies and regulations found in employee handbooks and other internal corporate communications
Short report
Procedures
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Three P's for success in writing a memo
9. Goal and audience
Three P's for success in writing a memo
Things to think through when planning a website
Conciseness - Clarity - Etiquette - Correctness
Get Feedback From Others!
10. How to end an email
Characteristics of job-related writing
Four keys to effective writing
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Recursive
11. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Concrete Words
Active Voice
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Main parts of a set of instructions
12. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Characteristics of job-related writing
Figures of Speech
Position
Examples of medium s of business communication
13. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Outlining
Examples of medium s of business communication
Position
Subordination
14. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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15. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Figures of Speech
Cut out nonessentials - Minimize references to Previous Communications
Connotation
Your Name - Closing Statement such as Thanks - Regards in more formal messages
16. Purpose - problem - plan/solution - conclusion
Main parts of internal proposals
Coherent writing
Main parts of instructions
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
17. What is the general Purpose of a Letter?
Helps include all important information; Makes you more willing to revise
Conciseness
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
18. What are the activities in the planning stage?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Abstract words
19. How do you know what to include in your message?
Write Correctly so others will not think you are stupid or lack credibility
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Your audience is the best guide for What and How
Selecting the proper medium
20. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Things to think through when planning a website
Active Voice
Concrete Words
Outlining
21. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Preparation - Research - Organization - Writing - Revision
Affectation
Business Writing Style
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
22. Using words like 'most - much - very' with caution - wthout overdoing it.
Intensifiers
Helps include all important information; Makes you more willing to revise
Outlining
Information the reader will want - put it first.
23. Stages can also be summarized as...
similar
Put it Last - using the opening to prepare the audience
Business Writing Style
What do you want to say - Say It - Say it Better
24. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Cautiously i.e. BTW: by the way
Buzz Words
Revision of content - Organization - Formatting
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
25. E.g. 'most important'
Intensifiers
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Direct Statements
Characteristics of job-related writing
26. Techniques for writing memos and emails are...
Main parts of a set of instructions
Four keys to effective writing
Subordination
similar
27. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Intensifiers
Idioms
Conciseness
Examples of medium s of business communication
28. Steps to Successful Writing
Cautiously i.e. BTW: by the way
Three P's for success in writing a memo
Attractive and Readable Format
Preparation - Research - Organization - Writing - Revision
29. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Main parts of internal proposals
Affectation
Short report
Long Dashes
30. Repeating keywords and key phrases
Helps include all important information; Makes you more willing to revise
Recipient's Name and Introduce Yourself
Repetition
Things to think through when planning a website
31. When should email NOT be used?
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Rules for writing instructions
Sentence Length
32. How much time should a student spend in each writing stage?
Cliches
Preparation - Research - Organization - Writing - Revision
One-third
Sentence Type
33. Formality Considerations
Main parts of instructions
Selecting the proper medium
Casual - Informal - or Formal
Things to think through when planning a website
34. What is Direct Order?
Business Writing Style
Put it Last - using the opening to prepare the audience
Information the reader will want - put it first.
Casual - Informal - or Formal
35. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Most Important Information First - and then Descending Order
Mechanical Devices
Conciseness
36. Etiquette
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Procedures
Business Writing Style
Climatic Order
37. Tell and show how to do something
Abstract words
Cliches
Write Correctly so others will not think you are stupid or lack credibility
Instructions
38. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Sentence Length
Tone
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Conciseness - Clarity - Etiquette - Correctness
39. Purpose - findings - conclusion - and recommendations
Recursive
Internal Letters. Sometimes classified as Reports
Information needed for short report
Recipient's Name and Introduce Yourself
40. What are three levels of Revision?
Revision of content - Organization - Formatting
Direct Statements
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Date - To - From - Subject Headings
41. Casual
Buzz Words
Mechanical Devices
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Revision - Editing - Proofreading
42. To emphasize the performer of an action: make the performer the subject of the verb
Active Voice
Write Correctly so others will not think you are stupid or lack credibility
Euphemismss
Characteristics of job-related writing
43. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Conciseness
Abstract words
Put it Last - using the opening to prepare the audience
Business Writing Style
44. Are these stages recursive or linear?
Selecting the proper medium
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Recursive
45. How is formatting important?
Organizational - Professional - Personal
Recursive
It is integral in how your audience will receive and accept the information.
Four keys to effective writing
46. What types of research is done in gathering information?
Get Feedback From Others!
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Goal of a letter of application
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
47. What is current emphasis on for a Letter?
Direct Statements
Guidelines for successful group writing
Main parts of internal proposals
Strategy and Humanness
48. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Put it Last - using the opening to prepare the audience
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Rules for writing instructions
49. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Characteristics do employers like to see in a resume
Subordination
Main parts of internal proposals
Key draft questions
50. What is the best advice for Drafting?
Purpose - Format - Composition
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Main parts of instructions
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed