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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Buzz Words
'You Viewpoint'
Selecting the proper medium
2. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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3. E.g. 'most important'
Guidelines for successful group writing
Information needed for short report
Direct Statements
Affectation
4. Using words like 'most - much - very' with caution - wthout overdoing it.
similar
Intensifiers
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Connotation
5. How do you present information in message?
Most Important Information First - and then Descending Order
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Subordination
Revision - Editing - Proofreading
6. How do you begin the message?
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7. Use to call attention to a particular word or statement --
Get Feedback From Others!
Cut out nonessentials - Minimize references to Previous Communications
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Long Dashes
8. What is Indirect Order?
Coherent writing
Put it Last - using the opening to prepare the audience
Connotation
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
9. How do you present information in long messages?
Rules for writing instructions
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Coherent writing
Wordiness
10. What types of research is done in gathering information?
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Conciseness
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
11. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
It is integral in how your audience will receive and accept the information.
Euphemismss
Characteristics of job-related writing
Garbled Sentences
12. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
It is integral in how your audience will receive and accept the information.
Key draft questions
Guidelines for successful group writing
Conciseness
13. How much time should a student spend in each writing stage?
Four keys to effective writing
Most Important Information First - and then Descending Order
Strategy and Humanness
One-third
14. What is a Memorandum?
Business Writing Style
Concrete Words
Guidelines for successful group writing
Internal Letters. Sometimes classified as Reports
15. Iitalics - bold type - underlining etc.
Short report
Mechanical Devices
Revision - Editing - Proofreading
Your audience is the best guide for What and How
16. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
One-third
Characteristics of job-related writing
Things to think through when planning a website
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
17. What are Individual Contexts
Mechanical Devices
Euphemismss
Organizational - Professional - Personal
Tone
18. To emphasize the performer of an action: make the performer the subject of the verb
Long Dashes
Internal Letters. Sometimes classified as Reports
Active Voice
Your audience is the best guide for What and How
19. How to end an email
Idioms
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Telegraphic Style
Instructions
20. What are Pros of Email?
Attractive and Readable Format
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
21. Formality Considerations
Characteristics of job-related writing
Casual - Informal - or Formal
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
22. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Instructions
Four keys to effective writing
'You Viewpoint'
23. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Main parts of a set of instructions
Procedures
Information the reader will want - put it first.
Position
24. What are three levels of Revision?
Procedures
Revision of content - Organization - Formatting
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Coherent writing
25. Conciseness
Revision - Editing - Proofreading
Strategy and Humanness
Cut out nonessentials - Minimize references to Previous Communications
Sentence Type
26. How do you know what to include in your message?
Instructions
Your audience is the best guide for What and How
Information needed for short report
Subordination
27. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Conciseness - Clarity - Etiquette - Correctness
Characteristics do employers like to see in a resume
Coherent writing
28. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Guidelines for successful group writing
Most Important Information First - and then Descending Order
Sentence Type
Main parts of a set of instructions
29. When should email NOT be used?
What do you want to say - Say It - Say it Better
Purpose - Format - Composition
Goal of a letter of application
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
30. Purpose - findings - conclusion - and recommendations
Main parts of instructions
Mechanical Devices
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Information needed for short report
31. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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32. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Cliches
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Examples of medium s of business communication
Biased Language
33. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Business Writing Style
Figures of Speech
Examples of medium s of business communication
Main parts of instructions
34. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
One-third
Figures of Speech
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Wordiness
35. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Idioms
Intensifiers
Helps include all important information; Makes you more willing to revise
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
36. Stages can also be summarized as...
Biased Language
Things to think through when planning a website
What do you want to say - Say It - Say it Better
Strategy and Humanness
37. Goal and audience
Sentence Variety
Goal of a letter of application
Things to think through when planning a website
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
38. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Strategy and Humanness
Characteristics of job-related writing
Climatic Order
Telegraphic Style
39. Using short and long sentences strategically
Sentence Length
Sentence Type
Your Name - Closing Statement such as Thanks - Regards in more formal messages
'You Viewpoint'
40. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Things to think through when planning a website
Business Writing Style
Affectation
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
41. To set you apart from the others; show that you have customized your resume for that company/job opening
Business Writing Style
Main parts of a set of instructions
Goal of a letter of application
Get Feedback From Others!
42. What are three levels of Editing?
Revision - Editing - Proofreading
Cut out nonessentials - Minimize references to Previous Communications
Helps include all important information; Makes you more willing to revise
Ethics in Business Writing
43. Techniques for writing memos and emails are...
similar
Put it Last - using the opening to prepare the audience
Key draft questions
Procedures
44. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Selecting the proper medium
Euphemismss
Characteristics of job-related writing
45. Concern policies and regulations found in employee handbooks and other internal corporate communications
Climatic Order
Sentence Length
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Procedures
46. Informal
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Coherent writing
Climatic Order
47. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Ethics in Business Writing
Purpose - Format - Composition
One-third
Connotation
48. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Conciseness - Clarity - Etiquette - Correctness
Key draft questions
Guidelines for successful group writing
Short report
49. Correctness
Selecting the proper medium
Write Correctly so others will not think you are stupid or lack credibility
Biased Language
Four keys to effective writing
50. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Intensifiers
Subordination
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs