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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Main parts of a set of instructions
Emphasis
Idioms
Instructions
2. When to use Instant Messaging?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Euphemismss
Guidelines for effective business e-mail messages
3. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Abstract words
Rules for writing instructions
Conciseness - Clarity - Etiquette - Correctness
Characteristics of job-related writing
4. How do you begin the message?
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5. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Information the reader will want - put it first.
Connotation
Conciseness
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
6. What types of research is done in gathering information?
Sentence Length
Things to think through when planning a website
Date - To - From - Subject Headings
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
7. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Key draft questions
Euphemismss
Organizational - Professional - Personal
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
8. E.g. 'most important'
One-third
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Direct Statements
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
9. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Main parts of internal proposals
Buzz Words
Position
One-third
10. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Intensifiers
Key draft questions
Long Dashes
11. What is current emphasis on for a Letter?
Strategy and Humanness
Repetition
Ethics in Business Writing
Purpose - Format - Composition
12. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Main parts of a set of instructions
Characteristics do employers like to see in a resume
What do you want to say - Say It - Say it Better
Put it Last - using the opening to prepare the audience
13. How to end an email
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Mechanical Devices
Main parts of a set of instructions
Get Feedback From Others!
14. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Sentence Length
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Coherent writing
Concrete Words
15. When should email NOT be used?
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Write Correctly so others will not think you are stupid or lack credibility
Conciseness - Clarity - Etiquette - Correctness
Guidelines for successful group writing
16. How is formatting important?
It is integral in how your audience will receive and accept the information.
Four keys to effective writing
Guidelines for successful group writing
Cautiously i.e. BTW: by the way
17. How do you know what to include in your message?
Helps include all important information; Makes you more willing to revise
Your audience is the best guide for What and How
Four keys to effective writing
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
18. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Repetition
Sentence Type
Attractive and Readable Format
Characteristics do employers like to see in a resume
19. How do you Plan the message?
What do you want to say - Say It - Say it Better
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Concrete Words
similar
20. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Ethics in Business Writing
Concrete Words
Instructions
21. Using words like 'most - much - very' with caution - wthout overdoing it.
Intensifiers
Outlining
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Conciseness - Clarity - Etiquette - Correctness
22. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Guidelines for successful group writing
Main parts of instructions
Get Feedback From Others!
Short report
23. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Characteristics of job-related writing
Internal Letters. Sometimes classified as Reports
Outlining
Examples of medium s of business communication
24. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Emphasis
Write Correctly so others will not think you are stupid or lack credibility
Most Important Information First - and then Descending Order
Helps include all important information; Makes you more willing to revise
25. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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26. What is format of most Memos?
Garbled Sentences
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Date - To - From - Subject Headings
Recipient's Name and Introduce Yourself
27. Techniques for writing memos and emails are...
similar
It is integral in how your audience will receive and accept the information.
'You Viewpoint'
Cliches
28. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Subordination
Four keys to effective writing
Guidelines for effective business e-mail messages
Rules for writing instructions
29. Steps to Successful Writing
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Preparation - Research - Organization - Writing - Revision
Sentence Variety
Coherent writing
30. Stages can also be summarized as...
One-third
What do you want to say - Say It - Say it Better
Internal Letters. Sometimes classified as Reports
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
31. What is a Memorandum?
Wordiness
Internal Letters. Sometimes classified as Reports
Figures of Speech
It is integral in how your audience will receive and accept the information.
32. What are the activities in the planning stage?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Your audience is the best guide for What and How
Repetition
Characteristics do employers like to see in a resume
33. Casual
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Things to think through when planning a website
Mechanical Devices
Connotation
34. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Short report
Characteristics do employers like to see in a resume
Subordination
Revision of content - Organization - Formatting
35. Purpose - findings - conclusion - and recommendations
Figures of Speech
Rules for writing instructions
Information needed for short report
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
36. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Subordination
Abstract words
Sentence Type
Intensifiers
37. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Purpose - Format - Composition
Business Writing Style
Intensifiers
Guidelines for effective business e-mail messages
38. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Purpose - Format - Composition
Wordiness
Affectation
Instructions
39. Sentences can vary in sentence length - word order - loose and periodic sentences
Subordination
Sentence Variety
Concrete Words
Coherent writing
40. What are Cons of Email?
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41. To emphasize the performer of an action: make the performer the subject of the verb
Active Voice
Examples of medium s of business communication
Goal of a letter of application
Helps include all important information; Makes you more willing to revise
42. General considerations with Email Messages
Short report
Coherent writing
Outlining
Conciseness - Clarity - Etiquette - Correctness
43. What is Direct Order?
Conciseness - Clarity - Etiquette - Correctness
Intensifiers
Information the reader will want - put it first.
Three P's for success in writing a memo
44. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Business Writing Style
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Outlining
Information needed for short report
45. What techniques can be used for gathering information?
Goal of a letter of application
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Figures of Speech
Euphemismss
46. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Tone
Characteristics of job-related writing
Affectation
Main parts of a set of instructions
47. How much time should a student spend in each writing stage?
Sentence Variety
One-third
Main parts of a set of instructions
Goal of a letter of application
48. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Internal Letters. Sometimes classified as Reports
Business Writing Style
Short report
Active Voice
49. What should you know about a Letter?
Purpose - Format - Composition
Wordiness
Main parts of instructions
Write Correctly so others will not think you are stupid or lack credibility
50. Concern policies and regulations found in employee handbooks and other internal corporate communications
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Procedures
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Write Correctly so others will not think you are stupid or lack credibility