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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Three P's for success in writing a memo
Cliches
Intensifiers
Tone
2. How much time should a student spend in each writing stage?
Characteristics do employers like to see in a resume
Most Important Information First - and then Descending Order
Emphasis
One-third
3. Use Initialisms
Cautiously i.e. BTW: by the way
Revision - Editing - Proofreading
Active Voice
Information needed for short report
4. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Strategy and Humanness
Telegraphic Style
5. Goal and audience
Climatic Order
Things to think through when planning a website
Main parts of instructions
similar
6. Etiquette
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Wordiness
Main parts of internal proposals
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
7. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Buzz Words
Short report
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Long Dashes
8. What is the best advice for Drafting?
Connotation
Attractive and Readable Format
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
9. How do you Plan the message?
Intensifiers
Selecting the proper medium
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Helps include all important information; Makes you more willing to revise
10. What is format of most Memos?
Key draft questions
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Date - To - From - Subject Headings
Conciseness - Clarity - Etiquette - Correctness
11. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Guidelines for successful group writing
Cut out nonessentials - Minimize references to Previous Communications
Business Writing Style
Procedures
12. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Position
Guidelines for effective business e-mail messages
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Garbled Sentences
13. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Selecting the proper medium
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Outlining
Connotation
14. Iitalics - bold type - underlining etc.
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Examples of medium s of business communication
Strategy and Humanness
Mechanical Devices
15. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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16. What is the general Purpose of a Letter?
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
One-third
Intensifiers
17. How do you begin the message?
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18. To set you apart from the others; show that you have customized your resume for that company/job opening
Instructions
Goal of a letter of application
Preparation - Research - Organization - Writing - Revision
Three P's for success in writing a memo
19. Purpose - findings - conclusion - and recommendations
Put it Last - using the opening to prepare the audience
Abstract words
Information needed for short report
Revision - Editing - Proofreading
20. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Sentence Length
Characteristics do employers like to see in a resume
Idioms
One-third
21. Formality Considerations
Casual - Informal - or Formal
Characteristics do employers like to see in a resume
Buzz Words
Helps include all important information; Makes you more willing to revise
22. What are the activities in the planning stage?
Direct Statements
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Procedures
23. Using short and long sentences strategically
Strategy and Humanness
Most Important Information First - and then Descending Order
Sentence Length
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
24. Formal
Conciseness
Information the reader will want - put it first.
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Your audience is the best guide for What and How
25. Steps to Successful Writing
Preparation - Research - Organization - Writing - Revision
Emphasis
Denotaion
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
26. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Key draft questions
Characteristics of job-related writing
Idioms
Sentence Variety
27. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Conciseness
Wordiness
Affectation
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
28. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Cliches
Sentence Variety
Selecting the proper medium
Connotation
29. Purpose - problem - plan/solution - conclusion
Main parts of internal proposals
Organizational - Professional - Personal
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Characteristics of job-related writing
30. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Active Voice
Affectation
Four keys to effective writing
Characteristics of job-related writing
31. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Abstract words
Selecting the proper medium
Four keys to effective writing
Characteristics of job-related writing
32. What techniques can be used for gathering information?
Write Correctly so others will not think you are stupid or lack credibility
Telegraphic Style
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
33. Are these stages recursive or linear?
Rules for writing instructions
Four keys to effective writing
similar
Recursive
34. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Position
Biased Language
Characteristics do employers like to see in a resume
35. Use to call attention to a particular word or statement --
Long Dashes
Recursive
'You Viewpoint'
Direct Statements
36. Casual
What do you want to say - Say It - Say it Better
Connotation
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Emphasis
37. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Ethics in Business Writing
Sentence Type
Guidelines for effective business e-mail messages
Active Voice
38. Sentences can vary in sentence length - word order - loose and periodic sentences
Sentence Variety
Preparation - Research - Organization - Writing - Revision
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
39. What is a Memorandum?
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Internal Letters. Sometimes classified as Reports
Cut out nonessentials - Minimize references to Previous Communications
Tone
40. Techniques for writing memos and emails are...
Abstract words
similar
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Selecting the proper medium
41. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Helps include all important information; Makes you more willing to revise
Recipient's Name and Introduce Yourself
Short report
Information the reader will want - put it first.
42. The ____________ of a word are its literal meanings - as defined in a dictionary.
Denotaion
Helps include all important information; Makes you more willing to revise
Ethics in Business Writing
Things to think through when planning a website
43. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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44. Clairty
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Characteristics do employers like to see in a resume
One-third
Date - To - From - Subject Headings
45. What are three levels of Revision?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Revision of content - Organization - Formatting
It is integral in how your audience will receive and accept the information.
similar
46. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Main parts of a set of instructions
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Characteristics of job-related writing
Emphasis
47. What are three levels of Editing?
'You Viewpoint'
Idioms
Short report
Revision - Editing - Proofreading
48. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Long Dashes
Euphemismss
Affectation
Concrete Words
49. When to use Instant Messaging?
Sentence Variety
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Characteristics do employers like to see in a resume
Revision of content - Organization - Formatting
50. What is Direct Order?
Information the reader will want - put it first.
Emphasis
Outlining
What do you want to say - Say It - Say it Better