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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Using short and long sentences strategically
Sentence Length
Sentence Variety
Cliches
Mechanical Devices
2. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Your audience is the best guide for What and How
Sentence Type
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Main parts of instructions
3. Formality Considerations
Intensifiers
Casual - Informal - or Formal
Revision of content - Organization - Formatting
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
4. Formal
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Information the reader will want - put it first.
Get Feedback From Others!
5. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Euphemismss
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Get Feedback From Others!
6. What is current emphasis on for a Letter?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Four keys to effective writing
Characteristics of job-related writing
Strategy and Humanness
7. How do you begin the message?
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8. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Subordination
Examples of medium s of business communication
Date - To - From - Subject Headings
Revision - Editing - Proofreading
9. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Garbled Sentences
Long Dashes
Buzz Words
10. Are these stages recursive or linear?
It is integral in how your audience will receive and accept the information.
Purpose - Format - Composition
Helps include all important information; Makes you more willing to revise
Recursive
11. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Mechanical Devices
Repetition
Sentence Type
Get Feedback From Others!
12. What types of research is done in gathering information?
Biased Language
Preparation - Research - Organization - Writing - Revision
Conciseness - Clarity - Etiquette - Correctness
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
13. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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14. How do you present information in long messages?
Strategy and Humanness
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
15. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
One-third
Direct Statements
Characteristics of job-related writing
Helps include all important information; Makes you more willing to revise
16. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Cliches
Selecting the proper medium
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Concrete Words
17. What is the general Purpose of a Letter?
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Information needed for short report
Organizational - Professional - Personal
Date - To - From - Subject Headings
18. Concern policies and regulations found in employee handbooks and other internal corporate communications
Direct Statements
Concrete Words
Procedures
Recursive
19. Clairty
Selecting the proper medium
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Subordination
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
20. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Examples of medium s of business communication
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Ethics in Business Writing
Direct Statements
21. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
One-third
Euphemismss
Characteristics do employers like to see in a resume
22. How do you Plan the message?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Internal Letters. Sometimes classified as Reports
Revision of content - Organization - Formatting
'You Viewpoint'
23. How to end an email
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Strategy and Humanness
Direct Statements
Your Name - Closing Statement such as Thanks - Regards in more formal messages
24. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Active Voice
Biased Language
Casual - Informal - or Formal
Figures of Speech
25. Techniques for writing memos and emails are...
Your audience is the best guide for What and How
Rules for writing instructions
similar
Affectation
26. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Coherent writing
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Cut out nonessentials - Minimize references to Previous Communications
Your Name - Closing Statement such as Thanks - Regards in more formal messages
27. What is format of most Memos?
Characteristics of job-related writing
Abstract words
Date - To - From - Subject Headings
'You Viewpoint'
28. Tell and show how to do something
Instructions
Sentence Length
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Date - To - From - Subject Headings
29. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Cliches
Sentence Variety
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Wordiness
30. Purpose - findings - conclusion - and recommendations
Information needed for short report
It is integral in how your audience will receive and accept the information.
Revision of content - Organization - Formatting
Put it Last - using the opening to prepare the audience
31. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Affectation
Characteristics do employers like to see in a resume
Put it Last - using the opening to prepare the audience
32. Etiquette
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Goal of a letter of application
33. How is formatting important?
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Four keys to effective writing
Conciseness - Clarity - Etiquette - Correctness
It is integral in how your audience will receive and accept the information.
34. How do you know what to include in your message?
Outlining
Goal of a letter of application
Your audience is the best guide for What and How
Recipient's Name and Introduce Yourself
35. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Affectation
Organizational - Professional - Personal
Wordiness
Guidelines for successful group writing
36. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Abstract words
Characteristics of job-related writing
Casual - Informal - or Formal
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
37. What is Indirect Order?
Short report
Put it Last - using the opening to prepare the audience
Tone
Position
38. Goal and audience
Things to think through when planning a website
Main parts of instructions
Denotaion
Figures of Speech
39. What techniques can be used for gathering information?
Position
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Sentence Length
40. How much time should a student spend in each writing stage?
Direct Statements
Characteristics do employers like to see in a resume
Abstract words
One-third
41. Sentences can vary in sentence length - word order - loose and periodic sentences
Sentence Variety
Climatic Order
Business Writing Style
Put it Last - using the opening to prepare the audience
42. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Sentence Length
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Characteristics do employers like to see in a resume
Wordiness
43. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Idioms
Long Dashes
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
44. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Information the reader will want - put it first.
Characteristics of job-related writing
Business Writing Style
Buzz Words
45. Use to call attention to a particular word or statement --
Sentence Length
Biased Language
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Long Dashes
46. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Conciseness
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Internal Letters. Sometimes classified as Reports
Characteristics do employers like to see in a resume
47. Why Avoid Perfectionism in Drafting?
Helps include all important information; Makes you more willing to revise
Procedures
Ethics in Business Writing
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
48. What is Direct Order?
Information the reader will want - put it first.
Cautiously i.e. BTW: by the way
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Tone
49. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Guidelines for effective business e-mail messages
Affectation
Short report
Guidelines for successful group writing
50. What are Pros of Email?
Abstract words
Guidelines for effective business e-mail messages
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
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