Test your basic knowledge |

The Business Writing Process

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Goal and audience






2. How do you Plan the message?






3. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.






4. Listing the ideas or facts within a sentence in sequence from least to most important






5. How do you present information in message?






6. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.






7. E.g. 'most important'






8. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo






9. When to use Instant Messaging?






10. What is Indirect Order?






11. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard






12. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.






13. To emphasize the performer of an action: make the performer the subject of the verb






14. Stages can also be summarized as...






15. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.






16. Plan what you are going to say - polish what you wrote before you sent it - proofread everything

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17. How do you begin the message?

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18. What are Pros of Email?






19. What types of research is done in gathering information?






20. Using words like 'most - much - very' with caution - wthout overdoing it.






21. What techniques can be used for gathering information?






22. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem






23. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy






24. What are Individual Contexts






25. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2






26. Etiquette






27. What is important in the Revising stage?






28. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.






29. Repeating keywords and key phrases






30. Techniques for writing memos and emails are...






31. What is current emphasis on for a Letter?






32. Purpose - problem - plan/solution - conclusion






33. Purpose - findings - conclusion - and recommendations






34. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns






35. Casual






36. How is formatting important?






37. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites






38. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations






39. How do you know what to include in your message?






40. What is format of most Memos?






41. What are three levels of Editing?






42. What should you know about a Letter?






43. What is the best advice for Drafting?






44. Concern policies and regulations found in employee handbooks and other internal corporate communications






45. What are three levels of Revision?






46. Informal






47. To set you apart from the others; show that you have customized your resume for that company/job opening






48. Correctness






49. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.






50. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)