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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Goal and audience
Things to think through when planning a website
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Recipient's Name and Introduce Yourself
Your Name - Closing Statement such as Thanks - Regards in more formal messages
2. How do you Plan the message?
Direct Statements
Key draft questions
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
3. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Tone
Examples of medium s of business communication
Direct Statements
Things to think through when planning a website
4. Listing the ideas or facts within a sentence in sequence from least to most important
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Strategy and Humanness
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Climatic Order
5. How do you present information in message?
Casual - Informal - or Formal
Concrete Words
Most Important Information First - and then Descending Order
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
6. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Figures of Speech
Casual - Informal - or Formal
Helps include all important information; Makes you more willing to revise
Main parts of instructions
7. E.g. 'most important'
Three P's for success in writing a memo
Recipient's Name and Introduce Yourself
Revision - Editing - Proofreading
Direct Statements
8. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Guidelines for effective business e-mail messages
Figures of Speech
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Your audience is the best guide for What and How
9. When to use Instant Messaging?
Procedures
Tone
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Instructions
10. What is Indirect Order?
Tone
Put it Last - using the opening to prepare the audience
Main parts of instructions
Examples of medium s of business communication
11. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Concrete Words
Idioms
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Procedures
12. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Affectation
Main parts of internal proposals
Sentence Variety
13. To emphasize the performer of an action: make the performer the subject of the verb
Date - To - From - Subject Headings
Four keys to effective writing
Active Voice
Euphemismss
14. Stages can also be summarized as...
Your audience is the best guide for What and How
Preparation - Research - Organization - Writing - Revision
What do you want to say - Say It - Say it Better
Coherent writing
15. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Business Writing Style
Subordination
Procedures
Coherent writing
16. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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17. How do you begin the message?
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18. What are Pros of Email?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Conciseness
Biased Language
Things to think through when planning a website
19. What types of research is done in gathering information?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Position
Euphemismss
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
20. Using words like 'most - much - very' with caution - wthout overdoing it.
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Cut out nonessentials - Minimize references to Previous Communications
Intensifiers
Affectation
21. What techniques can be used for gathering information?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Three P's for success in writing a memo
Preparation - Research - Organization - Writing - Revision
Information the reader will want - put it first.
22. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Guidelines for successful group writing
Denotaion
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Direct Statements
23. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Business Writing Style
Write Correctly so others will not think you are stupid or lack credibility
Intensifiers
24. What are Individual Contexts
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Organizational - Professional - Personal
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Biased Language
25. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Buzz Words
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
26. Etiquette
Selecting the proper medium
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Write Correctly so others will not think you are stupid or lack credibility
27. What is important in the Revising stage?
Attractive and Readable Format
Procedures
Preparation - Research - Organization - Writing - Revision
Get Feedback From Others!
28. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Your audience is the best guide for What and How
Tone
Biased Language
Conciseness - Clarity - Etiquette - Correctness
29. Repeating keywords and key phrases
Repetition
Euphemismss
Main parts of a set of instructions
Intensifiers
30. Techniques for writing memos and emails are...
Cliches
Things to think through when planning a website
similar
Business Writing Style
31. What is current emphasis on for a Letter?
Denotaion
Strategy and Humanness
Main parts of a set of instructions
Characteristics do employers like to see in a resume
32. Purpose - problem - plan/solution - conclusion
Climatic Order
Main parts of internal proposals
Garbled Sentences
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
33. Purpose - findings - conclusion - and recommendations
Climatic Order
Main parts of instructions
Information needed for short report
Instructions
34. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Cut out nonessentials - Minimize references to Previous Communications
Get Feedback From Others!
Wordiness
Information the reader will want - put it first.
35. Casual
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Write Correctly so others will not think you are stupid or lack credibility
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
36. How is formatting important?
It is integral in how your audience will receive and accept the information.
Most Important Information First - and then Descending Order
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Sentence Variety
37. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Mechanical Devices
Purpose - Format - Composition
Key draft questions
Examples of medium s of business communication
38. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Connotation
Main parts of internal proposals
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Telegraphic Style
39. How do you know what to include in your message?
Three P's for success in writing a memo
Your audience is the best guide for What and How
Guidelines for effective business e-mail messages
Things to think through when planning a website
40. What is format of most Memos?
Biased Language
Date - To - From - Subject Headings
Long Dashes
Most Important Information First - and then Descending Order
41. What are three levels of Editing?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Revision - Editing - Proofreading
Information needed for short report
Conciseness
42. What should you know about a Letter?
Purpose - Format - Composition
Put it Last - using the opening to prepare the audience
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Recursive
43. What is the best advice for Drafting?
Emphasis
Main parts of internal proposals
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Telegraphic Style
44. Concern policies and regulations found in employee handbooks and other internal corporate communications
Conciseness
Things to think through when planning a website
Procedures
Intensifiers
45. What are three levels of Revision?
Rules for writing instructions
Revision of content - Organization - Formatting
Coherent writing
Biased Language
46. Informal
Tone
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Biased Language
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
47. To set you apart from the others; show that you have customized your resume for that company/job opening
Active Voice
Goal of a letter of application
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
48. Correctness
Business Writing Style
Direct Statements
Revision - Editing - Proofreading
Write Correctly so others will not think you are stupid or lack credibility
49. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Figures of Speech
Instructions
Position
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
50. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Direct Statements
Repetition
Four keys to effective writing
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only