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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Tell and show how to do something
Instructions
Recipient's Name and Introduce Yourself
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Telegraphic Style
2. What should you know about a Letter?
What do you want to say - Say It - Say it Better
Things to think through when planning a website
Purpose - Format - Composition
Recipient's Name and Introduce Yourself
3. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Cautiously i.e. BTW: by the way
Rules for writing instructions
Information the reader will want - put it first.
Garbled Sentences
4. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Characteristics do employers like to see in a resume
Cautiously i.e. BTW: by the way
Revision of content - Organization - Formatting
Conciseness
5. How do you begin the message?
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6. Formal
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Most Important Information First - and then Descending Order
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Recipient's Name and Introduce Yourself
7. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Examples of medium s of business communication
Telegraphic Style
Four keys to effective writing
Guidelines for effective business e-mail messages
8. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Coherent writing
Biased Language
Characteristics do employers like to see in a resume
Preparation - Research - Organization - Writing - Revision
9. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Rules for writing instructions
Cut out nonessentials - Minimize references to Previous Communications
Short report
What do you want to say - Say It - Say it Better
10. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Conciseness
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Characteristics of job-related writing
Three P's for success in writing a memo
11. How is formatting important?
It is integral in how your audience will receive and accept the information.
'You Viewpoint'
Helps include all important information; Makes you more willing to revise
Euphemismss
12. When should email NOT be used?
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Three P's for success in writing a memo
Subordination
Your Name - Closing Statement such as Thanks - Regards in more formal messages
13. E.g. 'most important'
Guidelines for effective business e-mail messages
Direct Statements
Key draft questions
Examples of medium s of business communication
14. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Rules for writing instructions
Procedures
Telegraphic Style
Four keys to effective writing
15. Sentences can vary in sentence length - word order - loose and periodic sentences
Sentence Variety
Information needed for short report
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Outlining
16. Listing the ideas or facts within a sentence in sequence from least to most important
Climatic Order
Characteristics of job-related writing
Characteristics of job-related writing
Guidelines for successful group writing
17. Use to call attention to a particular word or statement --
Sentence Variety
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Sentence Type
Long Dashes
18. Using words like 'most - much - very' with caution - wthout overdoing it.
Intensifiers
Revision of content - Organization - Formatting
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Recursive
19. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Emphasis
Selecting the proper medium
Guidelines for successful group writing
20. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Cautiously i.e. BTW: by the way
Guidelines for effective business e-mail messages
Direct Statements
Sentence Type
21. What is format of most Memos?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
One-third
Date - To - From - Subject Headings
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
22. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Connotation
Sentence Variety
Cliches
Denotaion
23. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Emphasis
Casual - Informal - or Formal
Main parts of a set of instructions
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
24. Stages can also be summarized as...
Casual - Informal - or Formal
Selecting the proper medium
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
What do you want to say - Say It - Say it Better
25. Are these stages recursive or linear?
Get Feedback From Others!
Recursive
Helps include all important information; Makes you more willing to revise
Your audience is the best guide for What and How
26. The ____________ of a word are its literal meanings - as defined in a dictionary.
Sentence Variety
Denotaion
Tone
Organizational - Professional - Personal
27. To set you apart from the others; show that you have customized your resume for that company/job opening
similar
Characteristics of job-related writing
Organizational - Professional - Personal
Goal of a letter of application
28. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Subordination
Organizational - Professional - Personal
Goal of a letter of application
Rules for writing instructions
29. Why Avoid Perfectionism in Drafting?
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Repetition
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Helps include all important information; Makes you more willing to revise
30. What is important in the Revising stage?
Climatic Order
Put it Last - using the opening to prepare the audience
Get Feedback From Others!
Abstract words
31. What are three levels of Editing?
Guidelines for effective business e-mail messages
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Cautiously i.e. BTW: by the way
Revision - Editing - Proofreading
32. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Long Dashes
Telegraphic Style
Tone
Preparation - Research - Organization - Writing - Revision
33. Concern policies and regulations found in employee handbooks and other internal corporate communications
Procedures
Conciseness - Clarity - Etiquette - Correctness
Characteristics of job-related writing
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
34. When to use Instant Messaging?
Key draft questions
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Connotation
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
35. What are Cons of Email?
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36. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Telegraphic Style
Garbled Sentences
Buzz Words
Attractive and Readable Format
37. How do you present information in message?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Organizational - Professional - Personal
Affectation
Most Important Information First - and then Descending Order
38. Clairty
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Information the reader will want - put it first.
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
39. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Affectation
Preparation - Research - Organization - Writing - Revision
Connotation
Instructions
40. What is a Memorandum?
Organizational - Professional - Personal
Internal Letters. Sometimes classified as Reports
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Emphasis
41. What is the general Purpose of a Letter?
Organizational - Professional - Personal
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Most Important Information First - and then Descending Order
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
42. What techniques can be used for gathering information?
Figures of Speech
Conciseness - Clarity - Etiquette - Correctness
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Telegraphic Style
43. Iitalics - bold type - underlining etc.
What do you want to say - Say It - Say it Better
Mechanical Devices
Most Important Information First - and then Descending Order
Examples of medium s of business communication
44. Using short and long sentences strategically
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Sentence Length
Wordiness
45. What are Individual Contexts
Key draft questions
Active Voice
Organizational - Professional - Personal
Examples of medium s of business communication
46. How do you know what to include in your message?
Your audience is the best guide for What and How
Main parts of instructions
Purpose - Format - Composition
Your Name - Closing Statement such as Thanks - Regards in more formal messages
47. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Ethics in Business Writing
Most Important Information First - and then Descending Order
Active Voice
48. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Examples of medium s of business communication
Things to think through when planning a website
Concrete Words
Abstract words
49. Goal and audience
Things to think through when planning a website
Put it Last - using the opening to prepare the audience
Key draft questions
Four keys to effective writing
50. How much time should a student spend in each writing stage?
One-third
Date - To - From - Subject Headings
It is integral in how your audience will receive and accept the information.
Instructions