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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Selecting the proper medium
Strategy and Humanness
Sentence Length
Abstract words
2. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Garbled Sentences
Figures of Speech
Cut out nonessentials - Minimize references to Previous Communications
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
3. Purpose - problem - plan/solution - conclusion
Main parts of internal proposals
Main parts of instructions
Guidelines for successful group writing
Mechanical Devices
4. Concern policies and regulations found in employee handbooks and other internal corporate communications
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Procedures
Key draft questions
similar
5. What is current emphasis on for a Letter?
Business Writing Style
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Strategy and Humanness
6. What is a Memorandum?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Internal Letters. Sometimes classified as Reports
7. Tell and show how to do something
Instructions
Put it Last - using the opening to prepare the audience
Climatic Order
Short report
8. What is the general Purpose of a Letter?
Connotation
Telegraphic Style
Biased Language
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
9. What are three levels of Editing?
Connotation
Sentence Length
Revision - Editing - Proofreading
Attractive and Readable Format
10. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Active Voice
Tone
Wordiness
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
11. Informal
Procedures
Internal Letters. Sometimes classified as Reports
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Affectation
12. What is the best advice for Drafting?
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Emphasis
Garbled Sentences
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
13. To set you apart from the others; show that you have customized your resume for that company/job opening
Strategy and Humanness
Goal of a letter of application
Attractive and Readable Format
Preparation - Research - Organization - Writing - Revision
14. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Organizational - Professional - Personal
Write Correctly so others will not think you are stupid or lack credibility
Characteristics of job-related writing
Characteristics do employers like to see in a resume
15. How do you know what to include in your message?
Rules for writing instructions
Affectation
Ethics in Business Writing
Your audience is the best guide for What and How
16. What is format of most Memos?
Position
Instructions
Information needed for short report
Date - To - From - Subject Headings
17. What are Cons of Email?
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18. How do you present information in message?
Information needed for short report
Wordiness
Selecting the proper medium
Most Important Information First - and then Descending Order
19. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Subordination
Your audience is the best guide for What and How
Coherent writing
Cliches
20. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Get Feedback From Others!
Subordination
Main parts of instructions
Repetition
21. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Put it Last - using the opening to prepare the audience
Ethics in Business Writing
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Recursive
22. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Tone
Cautiously i.e. BTW: by the way
Telegraphic Style
Sentence Type
23. General considerations with Email Messages
Conciseness - Clarity - Etiquette - Correctness
Concrete Words
Outlining
Attractive and Readable Format
24. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Main parts of internal proposals
Get Feedback From Others!
Position
Abstract words
25. Steps to Successful Writing
Recipient's Name and Introduce Yourself
Helps include all important information; Makes you more willing to revise
Preparation - Research - Organization - Writing - Revision
Internal Letters. Sometimes classified as Reports
26. What is critical to a message's success?
Denotaion
Direct Statements
Helps include all important information; Makes you more willing to revise
Attractive and Readable Format
27. What techniques can be used for gathering information?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Garbled Sentences
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Put it Last - using the opening to prepare the audience
28. Formality Considerations
What do you want to say - Say It - Say it Better
Casual - Informal - or Formal
Attractive and Readable Format
Main parts of internal proposals
29. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Buzz Words
Emphasis
Cliches
Key draft questions
30. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Purpose - Format - Composition
Short report
Emphasis
Main parts of instructions
31. Correctness
Write Correctly so others will not think you are stupid or lack credibility
Telegraphic Style
Coherent writing
Examples of medium s of business communication
32. How do you begin the message?
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33. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Key draft questions
Your audience is the best guide for What and How
Idioms
Things to think through when planning a website
34. What are the activities in the planning stage?
Characteristics of job-related writing
Key draft questions
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Information the reader will want - put it first.
35. Repeating keywords and key phrases
Organizational - Professional - Personal
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Your audience is the best guide for What and How
Repetition
36. What are three levels of Revision?
Main parts of a set of instructions
Subordination
Revision of content - Organization - Formatting
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
37. What types of research is done in gathering information?
Denotaion
Guidelines for effective business e-mail messages
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Outlining
38. Techniques for writing memos and emails are...
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Characteristics of job-related writing
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
similar
39. Conciseness
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Idioms
Characteristics do employers like to see in a resume
Cut out nonessentials - Minimize references to Previous Communications
40. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Direct Statements
Key draft questions
Information needed for short report
Subordination
41. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Active Voice
Selecting the proper medium
Four keys to effective writing
Conciseness - Clarity - Etiquette - Correctness
42. Clairty
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Preparation - Research - Organization - Writing - Revision
Sentence Variety
43. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Short report
Organizational - Professional - Personal
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Connotation
44. What are Pros of Email?
Goal of a letter of application
Recipient's Name and Introduce Yourself
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
45. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Characteristics of job-related writing
Coherent writing
Conciseness - Clarity - Etiquette - Correctness
Instructions
46. What is important in the Revising stage?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Sentence Length
Get Feedback From Others!
Figures of Speech
47. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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48. Using short and long sentences strategically
Conciseness
Telegraphic Style
Short report
Sentence Length
49. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Guidelines for effective business e-mail messages
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Biased Language
Euphemismss
50. Formal
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Main parts of a set of instructions
Guidelines for successful group writing