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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Clairty
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Helps include all important information; Makes you more willing to revise
2. What is Direct Order?
Repetition
Examples of medium s of business communication
Mechanical Devices
Information the reader will want - put it first.
3. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Euphemismss
Active Voice
Coherent writing
Idioms
4. Iitalics - bold type - underlining etc.
Main parts of internal proposals
Mechanical Devices
Idioms
Business Writing Style
5. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Abstract words
Figures of Speech
Wordiness
Conciseness
6. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Guidelines for successful group writing
Main parts of a set of instructions
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Short report
7. General considerations with Email Messages
Selecting the proper medium
Conciseness - Clarity - Etiquette - Correctness
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Concrete Words
8. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Main parts of instructions
Active Voice
Buzz Words
Information the reader will want - put it first.
9. Goal and audience
Casual - Informal - or Formal
Things to think through when planning a website
Intensifiers
Preparation - Research - Organization - Writing - Revision
10. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Direct Statements
Active Voice
Telegraphic Style
Garbled Sentences
11. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Main parts of a set of instructions
Put it Last - using the opening to prepare the audience
Things to think through when planning a website
Climatic Order
12. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Wordiness
It is integral in how your audience will receive and accept the information.
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Long Dashes
13. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Coherent writing
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
It is integral in how your audience will receive and accept the information.
14. How do you present information in long messages?
Instructions
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Things to think through when planning a website
Position
15. What are three levels of Editing?
Sentence Variety
Recursive
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Revision - Editing - Proofreading
16. What are Cons of Email?
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17. When should email NOT be used?
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Cliches
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
18. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Direct Statements
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Short report
19. Techniques for writing memos and emails are...
similar
Date - To - From - Subject Headings
Internal Letters. Sometimes classified as Reports
Selecting the proper medium
20. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Revision - Editing - Proofreading
Characteristics do employers like to see in a resume
similar
Short report
21. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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22. Using short and long sentences strategically
Date - To - From - Subject Headings
Purpose - Format - Composition
Climatic Order
Sentence Length
23. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Tone
Denotaion
Put it Last - using the opening to prepare the audience
Position
24. Steps to Successful Writing
Preparation - Research - Organization - Writing - Revision
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Get Feedback From Others!
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
25. How do you present information in message?
Sentence Variety
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Most Important Information First - and then Descending Order
26. How do you Plan the message?
Cliches
Intensifiers
Put it Last - using the opening to prepare the audience
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
27. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
What do you want to say - Say It - Say it Better
Wordiness
Long Dashes
Guidelines for effective business e-mail messages
28. What are Pros of Email?
Information the reader will want - put it first.
Repetition
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Your Name - Closing Statement such as Thanks - Regards in more formal messages
29. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
It is integral in how your audience will receive and accept the information.
Abstract words
Things to think through when planning a website
Most Important Information First - and then Descending Order
30. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Conciseness
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Active Voice
Concrete Words
31. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Connotation
One-third
Write Correctly so others will not think you are stupid or lack credibility
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
32. Are these stages recursive or linear?
Active Voice
Write Correctly so others will not think you are stupid or lack credibility
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Recursive
33. What is the best advice for Drafting?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Cautiously i.e. BTW: by the way
Procedures
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
34. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Position
Tone
Cautiously i.e. BTW: by the way
Goal of a letter of application
35. Using words like 'most - much - very' with caution - wthout overdoing it.
Concrete Words
Ethics in Business Writing
Intensifiers
Purpose - Format - Composition
36. Concern policies and regulations found in employee handbooks and other internal corporate communications
What do you want to say - Say It - Say it Better
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
similar
Procedures
37. Purpose - findings - conclusion - and recommendations
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Instructions
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Information needed for short report
38. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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39. Listing the ideas or facts within a sentence in sequence from least to most important
Conciseness
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Climatic Order
Internal Letters. Sometimes classified as Reports
40. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Denotaion
Characteristics of job-related writing
Ethics in Business Writing
Most Important Information First - and then Descending Order
41. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Helps include all important information; Makes you more willing to revise
Business Writing Style
Buzz Words
Cliches
42. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Examples of medium s of business communication
Tone
Repetition
Ethics in Business Writing
43. Etiquette
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Main parts of instructions
Conciseness - Clarity - Etiquette - Correctness
44. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Organizational - Professional - Personal
Strategy and Humanness
Biased Language
Recursive
45. What types of research is done in gathering information?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Things to think through when planning a website
Get Feedback From Others!
Subordination
46. What is Indirect Order?
Information needed for short report
Put it Last - using the opening to prepare the audience
similar
Characteristics do employers like to see in a resume
47. How much time should a student spend in each writing stage?
Buzz Words
One-third
Long Dashes
Cliches
48. Tell and show how to do something
Cliches
Emphasis
Examples of medium s of business communication
Instructions
49. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Characteristics of job-related writing
Selecting the proper medium
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
50. What should you know about a Letter?
Purpose - Format - Composition
'You Viewpoint'
Climatic Order
Business Writing Style