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The Business Writing Process

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How do you present information in long messages?






2. Techniques for writing memos and emails are...






3. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)






4. How do you present information in message?






5. Stages can also be summarized as...






6. When should email NOT be used?






7. How do you know what to include in your message?






8. What is critical to a message's success?






9. To set you apart from the others; show that you have customized your resume for that company/job opening






10. Clairty






11. What are the activities in the planning stage?






12. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.






13. Why Avoid Perfectionism in Drafting?






14. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.






15. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'






16. Are these stages recursive or linear?






17. Audience's preferences - personal work style - how widely info needs to be distributed etc.






18. E.g. 'most important'






19. Concern policies and regulations found in employee handbooks and other internal corporate communications






20. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites






21. When to use Instant Messaging?






22. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2






23. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo






24. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.






25. How to end an email






26. What are three levels of Revision?






27. Correctness






28. Sentences can vary in sentence length - word order - loose and periodic sentences






29. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y

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30. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme






31. Use to call attention to a particular word or statement --






32. Etiquette






33. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy






34. Goal and audience






35. The ____________ of a word are its literal meanings - as defined in a dictionary.






36. General considerations with Email Messages






37. Use Initialisms






38. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed






39. What types of research is done in gathering information?






40. How do you begin the message?

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41. What should you know about a Letter?






42. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.






43. Purpose - findings - conclusion - and recommendations






44. What techniques can be used for gathering information?






45. Using short and long sentences strategically






46. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses






47. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.






48. What are Individual Contexts






49. Informal






50. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations