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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Purpose - problem - plan/solution - conclusion
Strategy and Humanness
Information the reader will want - put it first.
One-third
Main parts of internal proposals
2. How do you begin the message?
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3. How do you Plan the message?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Telegraphic Style
Euphemismss
4. Listing the ideas or facts within a sentence in sequence from least to most important
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Climatic Order
Concrete Words
One-third
5. Correctness
Write Correctly so others will not think you are stupid or lack credibility
Repetition
Cut out nonessentials - Minimize references to Previous Communications
Outlining
6. What are Cons of Email?
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7. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Guidelines for effective business e-mail messages
Conciseness
similar
Ethics in Business Writing
8. How to end an email
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Casual - Informal - or Formal
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Revision of content - Organization - Formatting
9. What is format of most Memos?
Abstract words
Date - To - From - Subject Headings
Sentence Variety
Casual - Informal - or Formal
10. Formal
Affectation
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Helps include all important information; Makes you more willing to revise
Examples of medium s of business communication
11. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Euphemismss
Recipient's Name and Introduce Yourself
Most Important Information First - and then Descending Order
Emphasis
12. Iitalics - bold type - underlining etc.
Garbled Sentences
Subordination
Biased Language
Mechanical Devices
13. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Connotation
Intensifiers
Four keys to effective writing
Rules for writing instructions
14. What are Pros of Email?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Sentence Length
Main parts of a set of instructions
15. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Coherent writing
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Wordiness
Business Writing Style
16. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Internal Letters. Sometimes classified as Reports
Strategy and Humanness
Characteristics of job-related writing
Attractive and Readable Format
17. What is important in the Revising stage?
Get Feedback From Others!
Business Writing Style
Telegraphic Style
Sentence Length
18. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
'You Viewpoint'
Put it Last - using the opening to prepare the audience
Telegraphic Style
Characteristics of job-related writing
19. How do you know what to include in your message?
Preparation - Research - Organization - Writing - Revision
Instructions
Buzz Words
Your audience is the best guide for What and How
20. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Things to think through when planning a website
Rules for writing instructions
Euphemismss
similar
21. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Coherent writing
Write Correctly so others will not think you are stupid or lack credibility
Connotation
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
22. Conciseness
Examples of medium s of business communication
Cut out nonessentials - Minimize references to Previous Communications
Purpose - Format - Composition
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
23. What is the general Purpose of a Letter?
Emphasis
Mechanical Devices
Characteristics of job-related writing
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
24. To emphasize the performer of an action: make the performer the subject of the verb
Active Voice
Sentence Length
Recursive
Figures of Speech
25. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Date - To - From - Subject Headings
Business Writing Style
Helps include all important information; Makes you more willing to revise
Tone
26. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Instructions
Main parts of a set of instructions
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Biased Language
27. Steps to Successful Writing
Rules for writing instructions
Preparation - Research - Organization - Writing - Revision
Guidelines for successful group writing
Selecting the proper medium
28. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Selecting the proper medium
Sentence Type
Organizational - Professional - Personal
Affectation
29. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Guidelines for effective business e-mail messages
Figures of Speech
Casual - Informal - or Formal
Information needed for short report
30. What is current emphasis on for a Letter?
Strategy and Humanness
Affectation
Main parts of a set of instructions
Organizational - Professional - Personal
31. What are the activities in the planning stage?
Casual - Informal - or Formal
Guidelines for effective business e-mail messages
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
32. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Connotation
Ethics in Business Writing
Short report
Four keys to effective writing
33. Clairty
Intensifiers
Purpose - Format - Composition
Biased Language
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
34. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Climatic Order
Garbled Sentences
Rules for writing instructions
Repetition
35. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Your audience is the best guide for What and How
Outlining
Cliches
Purpose - Format - Composition
36. Formality Considerations
Business Writing Style
Attractive and Readable Format
Casual - Informal - or Formal
Climatic Order
37. Casual
Outlining
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Procedures
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
38. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Short report
Your Name - Closing Statement such as Thanks - Regards in more formal messages
One-third
Affectation
39. What should you know about a Letter?
Purpose - Format - Composition
Abstract words
Examples of medium s of business communication
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
40. When should email NOT be used?
Characteristics of job-related writing
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
41. Use Initialisms
Cautiously i.e. BTW: by the way
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Casual - Informal - or Formal
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
42. E.g. 'most important'
Direct Statements
Strategy and Humanness
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Date - To - From - Subject Headings
43. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Revision - Editing - Proofreading
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Tone
Characteristics do employers like to see in a resume
44. How much time should a student spend in each writing stage?
Connotation
Intensifiers
Main parts of a set of instructions
One-third
45. How do you present information in long messages?
What do you want to say - Say It - Say it Better
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Buzz Words
Internal Letters. Sometimes classified as Reports
46. Why Avoid Perfectionism in Drafting?
Abstract words
Helps include all important information; Makes you more willing to revise
Rules for writing instructions
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
47. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Concrete Words
Main parts of internal proposals
Selecting the proper medium
Mechanical Devices
48. What is the best advice for Drafting?
Long Dashes
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Conciseness
Recipient's Name and Introduce Yourself
49. The ____________ of a word are its literal meanings - as defined in a dictionary.
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Revision of content - Organization - Formatting
Denotaion
similar
50. Sentences can vary in sentence length - word order - loose and periodic sentences
Procedures
Sentence Variety
What do you want to say - Say It - Say it Better
Repetition