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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Subordination
Date - To - From - Subject Headings
Concrete Words
2. What are Pros of Email?
Business Writing Style
Long Dashes
Position
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
3. How do you begin the message?
4. Formal
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Examples of medium s of business communication
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
5. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Euphemismss
Connotation
Affectation
Sentence Variety
6. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Intensifiers
Business Writing Style
Four keys to effective writing
Main parts of instructions
7. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Main parts of instructions
Business Writing Style
Mechanical Devices
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
8. E.g. 'most important'
Direct Statements
Connotation
Denotaion
Wordiness
9. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Goal of a letter of application
What do you want to say - Say It - Say it Better
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Outlining
10. What techniques can be used for gathering information?
Recursive
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Sentence Type
11. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Tone
Things to think through when planning a website
Climatic Order
One-third
12. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Rules for writing instructions
Date - To - From - Subject Headings
Attractive and Readable Format
13. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
14. What is format of most Memos?
Sentence Length
Concrete Words
Date - To - From - Subject Headings
Climatic Order
15. Conciseness
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Cut out nonessentials - Minimize references to Previous Communications
Date - To - From - Subject Headings
Conciseness
16. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
similar
Direct Statements
Concrete Words
Rules for writing instructions
17. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Goal of a letter of application
Most Important Information First - and then Descending Order
Outlining
Telegraphic Style
18. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Internal Letters. Sometimes classified as Reports
Garbled Sentences
Ethics in Business Writing
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
19. What are Cons of Email?
20. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Main parts of a set of instructions
Characteristics do employers like to see in a resume
Put it Last - using the opening to prepare the audience
Abstract words
21. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Ethics in Business Writing
Information the reader will want - put it first.
Telegraphic Style
22. Iitalics - bold type - underlining etc.
Sentence Length
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Mechanical Devices
23. When to use Instant Messaging?
Long Dashes
Internal Letters. Sometimes classified as Reports
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
24. How do you present information in long messages?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Abstract words
Direct Statements
Information the reader will want - put it first.
25. What are Individual Contexts
Organizational - Professional - Personal
Goal of a letter of application
One-third
Short report
26. Techniques for writing memos and emails are...
Cut out nonessentials - Minimize references to Previous Communications
similar
Mechanical Devices
Repetition
27. Correctness
Guidelines for successful group writing
Write Correctly so others will not think you are stupid or lack credibility
Intensifiers
Connotation
28. What is current emphasis on for a Letter?
Active Voice
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Strategy and Humanness
Guidelines for successful group writing
29. How much time should a student spend in each writing stage?
Buzz Words
Guidelines for effective business e-mail messages
One-third
Emphasis
30. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Buzz Words
Your audience is the best guide for What and How
Concrete Words
Information the reader will want - put it first.
31. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Emphasis
Goal of a letter of application
Examples of medium s of business communication
Write Correctly so others will not think you are stupid or lack credibility
32. Use Initialisms
Cautiously i.e. BTW: by the way
Cliches
Casual - Informal - or Formal
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
33. Tell and show how to do something
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Instructions
similar
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
34. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Affectation
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Position
Guidelines for successful group writing
35. Concern policies and regulations found in employee handbooks and other internal corporate communications
Idioms
Procedures
Three P's for success in writing a memo
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
36. Stages can also be summarized as...
Abstract words
What do you want to say - Say It - Say it Better
Guidelines for successful group writing
Connotation
37. The ____________ of a word are its literal meanings - as defined in a dictionary.
Denotaion
Rules for writing instructions
Conciseness
Key draft questions
38. Listing the ideas or facts within a sentence in sequence from least to most important
Connotation
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Climatic Order
Denotaion
39. Repeating keywords and key phrases
Position
Repetition
Guidelines for successful group writing
Examples of medium s of business communication
40. General considerations with Email Messages
Information needed for short report
Conciseness - Clarity - Etiquette - Correctness
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Sentence Type
41. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Telegraphic Style
Denotaion
Conciseness - Clarity - Etiquette - Correctness
Wordiness
42. How do you present information in message?
Climatic Order
Biased Language
Sentence Length
Most Important Information First - and then Descending Order
43. Using words like 'most - much - very' with caution - wthout overdoing it.
Intensifiers
Wordiness
Short report
Main parts of internal proposals
44. Casual
Subordination
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Concrete Words
45. Goal and audience
Things to think through when planning a website
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Ethics in Business Writing
Recursive
46. Clairty
Information the reader will want - put it first.
Subordination
Casual - Informal - or Formal
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
47. Using short and long sentences strategically
Sentence Length
Short report
Recipient's Name and Introduce Yourself
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
48. To set you apart from the others; show that you have customized your resume for that company/job opening
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Conciseness - Clarity - Etiquette - Correctness
Goal of a letter of application
Active Voice
49. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Short report
Casual - Informal - or Formal
Euphemismss
Recipient's Name and Introduce Yourself
50. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Emphasis
Intensifiers
Guidelines for effective business e-mail messages