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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Goal and audience
Put it Last - using the opening to prepare the audience
Cut out nonessentials - Minimize references to Previous Communications
Things to think through when planning a website
Garbled Sentences
2. Why Avoid Perfectionism in Drafting?
Helps include all important information; Makes you more willing to revise
Repetition
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
3. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Strategy and Humanness
Main parts of instructions
Short report
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
4. What is the best advice for Drafting?
'You Viewpoint'
Procedures
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Sentence Variety
5. How do you Plan the message?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Recursive
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Conciseness
6. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Selecting the proper medium
Most Important Information First - and then Descending Order
Characteristics of job-related writing
Recipient's Name and Introduce Yourself
7. What is the general Purpose of a Letter?
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Intensifiers
Concrete Words
Characteristics do employers like to see in a resume
8. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Conciseness - Clarity - Etiquette - Correctness
Abstract words
Main parts of a set of instructions
Telegraphic Style
9. What is format of most Memos?
Procedures
Write Correctly so others will not think you are stupid or lack credibility
Date - To - From - Subject Headings
Short report
10. General considerations with Email Messages
Conciseness - Clarity - Etiquette - Correctness
Things to think through when planning a website
Purpose - Format - Composition
Characteristics of job-related writing
11. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Goal of a letter of application
Business Writing Style
Information the reader will want - put it first.
Organizational - Professional - Personal
12. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Key draft questions
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Garbled Sentences
Revision of content - Organization - Formatting
13. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Wordiness
Intensifiers
Euphemismss
Tone
14. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Climatic Order
Coherent writing
Outlining
Examples of medium s of business communication
15. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Revision of content - Organization - Formatting
Mechanical Devices
Guidelines for effective business e-mail messages
Information the reader will want - put it first.
16. When should email NOT be used?
Biased Language
Procedures
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
17. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Preparation - Research - Organization - Writing - Revision
Your audience is the best guide for What and How
Position
Buzz Words
18. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Attractive and Readable Format
Four keys to effective writing
Concrete Words
Denotaion
19. Use Initialisms
Cautiously i.e. BTW: by the way
Goal of a letter of application
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Tone
20. To set you apart from the others; show that you have customized your resume for that company/job opening
Helps include all important information; Makes you more willing to revise
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Concrete Words
Goal of a letter of application
21. What is Indirect Order?
Goal of a letter of application
Characteristics of job-related writing
Put it Last - using the opening to prepare the audience
Recursive
22. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Cliches
Figures of Speech
Preparation - Research - Organization - Writing - Revision
Four keys to effective writing
23. Use to call attention to a particular word or statement --
Long Dashes
What do you want to say - Say It - Say it Better
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Emphasis
24. Casual
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Wordiness
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Your Name - Closing Statement such as Thanks - Regards in more formal messages
25. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
What do you want to say - Say It - Say it Better
Abstract words
Information the reader will want - put it first.
Recipient's Name and Introduce Yourself
26. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Sentence Type
Characteristics of job-related writing
Four keys to effective writing
Main parts of a set of instructions
27. E.g. 'most important'
Affectation
Position
Long Dashes
Direct Statements
28. Listing the ideas or facts within a sentence in sequence from least to most important
Recipient's Name and Introduce Yourself
Sentence Type
Cautiously i.e. BTW: by the way
Climatic Order
29. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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30. When to use Instant Messaging?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Telegraphic Style
Attractive and Readable Format
Revision - Editing - Proofreading
31. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Procedures
Ethics in Business Writing
Figures of Speech
Concrete Words
32. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Mechanical Devices
One-third
Idioms
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
33. Iitalics - bold type - underlining etc.
Mechanical Devices
Connotation
Characteristics do employers like to see in a resume
Write Correctly so others will not think you are stupid or lack credibility
34. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Tone
Key draft questions
Biased Language
Rules for writing instructions
35. Conciseness
Tone
It is integral in how your audience will receive and accept the information.
Cut out nonessentials - Minimize references to Previous Communications
Business Writing Style
36. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Key draft questions
Attractive and Readable Format
Information the reader will want - put it first.
Casual - Informal - or Formal
37. Techniques for writing memos and emails are...
Position
similar
Date - To - From - Subject Headings
Sentence Variety
38. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Guidelines for successful group writing
Repetition
Garbled Sentences
Three P's for success in writing a memo
39. Etiquette
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Biased Language
Connotation
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
40. Using short and long sentences strategically
Characteristics do employers like to see in a resume
Information the reader will want - put it first.
Sentence Length
Connotation
41. What is important in the Revising stage?
Cut out nonessentials - Minimize references to Previous Communications
Get Feedback From Others!
Internal Letters. Sometimes classified as Reports
Ethics in Business Writing
42. Informal
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Helps include all important information; Makes you more willing to revise
One-third
43. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Tone
Information needed for short report
Outlining
Characteristics of job-related writing
44. What techniques can be used for gathering information?
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Active Voice
Sentence Variety
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
45. How do you present information in message?
Most Important Information First - and then Descending Order
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Attractive and Readable Format
similar
46. Clairty
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Main parts of internal proposals
Sentence Length
Helps include all important information; Makes you more willing to revise
47. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Characteristics do employers like to see in a resume
Examples of medium s of business communication
Buzz Words
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
48. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Recipient's Name and Introduce Yourself
Coherent writing
Connotation
Information needed for short report
49. Purpose - findings - conclusion - and recommendations
Things to think through when planning a website
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Concrete Words
Information needed for short report
50. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
What do you want to say - Say It - Say it Better
Figures of Speech
Emphasis
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING