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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Affectation
Goal of a letter of application
Examples of medium s of business communication
Direct Statements
2. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Sentence Length
Intensifiers
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Abstract words
3. Using short and long sentences strategically
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Purpose - Format - Composition
Sentence Length
Active Voice
4. How do you begin the message?
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5. Iitalics - bold type - underlining etc.
Mechanical Devices
Coherent writing
Helps include all important information; Makes you more willing to revise
Figures of Speech
6. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Concrete Words
Garbled Sentences
Subordination
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
7. Repeating keywords and key phrases
Things to think through when planning a website
Repetition
Active Voice
Your audience is the best guide for What and How
8. E.g. 'most important'
Denotaion
Wordiness
Telegraphic Style
Direct Statements
9. What are Individual Contexts
Organizational - Professional - Personal
Main parts of a set of instructions
What do you want to say - Say It - Say it Better
Preparation - Research - Organization - Writing - Revision
10. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Conciseness
Characteristics of job-related writing
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
similar
11. Techniques for writing memos and emails are...
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Examples of medium s of business communication
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
similar
12. Purpose - findings - conclusion - and recommendations
Revision of content - Organization - Formatting
Procedures
Information needed for short report
Ethics in Business Writing
13. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Helps include all important information; Makes you more willing to revise
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
'You Viewpoint'
Guidelines for successful group writing
14. Casual
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Wordiness
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Garbled Sentences
15. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Information the reader will want - put it first.
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Guidelines for effective business e-mail messages
Recursive
16. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Denotaion
Outlining
Sentence Length
Four keys to effective writing
17. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Characteristics do employers like to see in a resume
Guidelines for effective business e-mail messages
Information needed for short report
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
18. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Buzz Words
Telegraphic Style
Organizational - Professional - Personal
Helps include all important information; Makes you more willing to revise
19. The ____________ of a word are its literal meanings - as defined in a dictionary.
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Denotaion
Casual - Informal - or Formal
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
20. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Coherent writing
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Selecting the proper medium
Direct Statements
21. How do you present information in long messages?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Selecting the proper medium
Conciseness
Your audience is the best guide for What and How
22. How do you present information in message?
Information the reader will want - put it first.
Most Important Information First - and then Descending Order
Your audience is the best guide for What and How
Cliches
23. Are these stages recursive or linear?
Ethics in Business Writing
Connotation
Buzz Words
Recursive
24. Formal
Put it Last - using the opening to prepare the audience
Get Feedback From Others!
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Short report
25. How much time should a student spend in each writing stage?
Conciseness
Climatic Order
One-third
Write Correctly so others will not think you are stupid or lack credibility
26. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Cut out nonessentials - Minimize references to Previous Communications
Main parts of instructions
Biased Language
Your Name - Closing Statement such as Thanks - Regards in more formal messages
27. Listing the ideas or facts within a sentence in sequence from least to most important
Revision - Editing - Proofreading
Short report
Characteristics of job-related writing
Climatic Order
28. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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29. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Position
Rules for writing instructions
Internal Letters. Sometimes classified as Reports
Buzz Words
30. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Affectation
Goal of a letter of application
What do you want to say - Say It - Say it Better
Business Writing Style
31. To set you apart from the others; show that you have customized your resume for that company/job opening
Goal of a letter of application
One-third
Cautiously i.e. BTW: by the way
Position
32. What is the general Purpose of a Letter?
Business Writing Style
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Main parts of internal proposals
Things to think through when planning a website
33. What is current emphasis on for a Letter?
Strategy and Humanness
Guidelines for successful group writing
Characteristics of job-related writing
Four keys to effective writing
34. Etiquette
Sentence Length
Outlining
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Buzz Words
35. What are three levels of Editing?
Ethics in Business Writing
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
What do you want to say - Say It - Say it Better
Revision - Editing - Proofreading
36. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Characteristics of job-related writing
Date - To - From - Subject Headings
Information needed for short report
Four keys to effective writing
37. Why Avoid Perfectionism in Drafting?
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Information needed for short report
Affectation
Helps include all important information; Makes you more willing to revise
38. Correctness
Emphasis
Write Correctly so others will not think you are stupid or lack credibility
Figures of Speech
Procedures
39. Goal and audience
It is integral in how your audience will receive and accept the information.
Things to think through when planning a website
Recipient's Name and Introduce Yourself
Your audience is the best guide for What and How
40. How is formatting important?
Mechanical Devices
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
It is integral in how your audience will receive and accept the information.
Most Important Information First - and then Descending Order
41. Concern policies and regulations found in employee handbooks and other internal corporate communications
Main parts of instructions
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Coherent writing
Procedures
42. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Instructions
Sentence Type
Intensifiers
Concrete Words
43. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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44. Clairty
Write Correctly so others will not think you are stupid or lack credibility
Rules for writing instructions
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Subordination
45. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Three P's for success in writing a memo
Put it Last - using the opening to prepare the audience
Wordiness
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
46. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Guidelines for effective business e-mail messages
Key draft questions
Examples of medium s of business communication
Conciseness - Clarity - Etiquette - Correctness
47. Use Initialisms
Cautiously i.e. BTW: by the way
Concrete Words
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Write Correctly so others will not think you are stupid or lack credibility
48. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Coherent writing
Get Feedback From Others!
Subordination
Casual - Informal - or Formal
49. What is the best advice for Drafting?
What do you want to say - Say It - Say it Better
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Cliches
Garbled Sentences
50. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Buzz Words
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Purpose - Format - Composition
Main parts of instructions