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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Why Avoid Perfectionism in Drafting?
Business Writing Style
Rules for writing instructions
What do you want to say - Say It - Say it Better
Helps include all important information; Makes you more willing to revise
2. Tell and show how to do something
Instructions
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Rules for writing instructions
Telegraphic Style
3. What is format of most Memos?
Things to think through when planning a website
One-third
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Date - To - From - Subject Headings
4. What are three levels of Editing?
Helps include all important information; Makes you more willing to revise
One-third
Revision of content - Organization - Formatting
Revision - Editing - Proofreading
5. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Connotation
Outlining
Business Writing Style
Position
6. Goal and audience
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Things to think through when planning a website
Internal Letters. Sometimes classified as Reports
Your audience is the best guide for What and How
7. What is Indirect Order?
Write Correctly so others will not think you are stupid or lack credibility
Helps include all important information; Makes you more willing to revise
Put it Last - using the opening to prepare the audience
Conciseness
8. To emphasize the performer of an action: make the performer the subject of the verb
Outlining
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Active Voice
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
9. How do you present information in long messages?
Tone
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Active Voice
10. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Wordiness
Key draft questions
Cut out nonessentials - Minimize references to Previous Communications
Garbled Sentences
11. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Sentence Length
Most Important Information First - and then Descending Order
Guidelines for effective business e-mail messages
Long Dashes
12. What are three levels of Revision?
Revision of content - Organization - Formatting
Idioms
Main parts of a set of instructions
Figures of Speech
13. Listing the ideas or facts within a sentence in sequence from least to most important
Attractive and Readable Format
Figures of Speech
Climatic Order
Sentence Variety
14. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Cliches
Your audience is the best guide for What and How
Abstract words
Intensifiers
15. What are Pros of Email?
Sentence Length
Cliches
What do you want to say - Say It - Say it Better
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
16. What types of research is done in gathering information?
Wordiness
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
'You Viewpoint'
17. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Characteristics of job-related writing
Cliches
Revision - Editing - Proofreading
Recipient's Name and Introduce Yourself
18. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Emphasis
Concrete Words
Characteristics of job-related writing
Tone
19. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Connotation
Cliches
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Characteristics of job-related writing
20. Clairty
Climatic Order
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Cut out nonessentials - Minimize references to Previous Communications
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
21. What is a Memorandum?
Cliches
Internal Letters. Sometimes classified as Reports
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
22. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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23. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Recipient's Name and Introduce Yourself
Climatic Order
Outlining
Active Voice
24. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Position
Characteristics of job-related writing
Casual - Informal - or Formal
25. Steps to Successful Writing
Write Correctly so others will not think you are stupid or lack credibility
Rules for writing instructions
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Preparation - Research - Organization - Writing - Revision
26. E.g. 'most important'
It is integral in how your audience will receive and accept the information.
Goal of a letter of application
Direct Statements
Abstract words
27. Informal
Cut out nonessentials - Minimize references to Previous Communications
Get Feedback From Others!
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Mechanical Devices
28. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Affectation
Figures of Speech
Characteristics of job-related writing
Sentence Variety
29. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Internal Letters. Sometimes classified as Reports
Affectation
Goal of a letter of application
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
30. What is the general Purpose of a Letter?
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Ethics in Business Writing
Concrete Words
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
31. Sentences can vary in sentence length - word order - loose and periodic sentences
Connotation
Sentence Variety
Tone
Ethics in Business Writing
32. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Attractive and Readable Format
Rules for writing instructions
Outlining
Characteristics of job-related writing
33. Use Initialisms
Cut out nonessentials - Minimize references to Previous Communications
Characteristics of job-related writing
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Cautiously i.e. BTW: by the way
34. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Four keys to effective writing
Main parts of instructions
Affectation
Garbled Sentences
35. What are Individual Contexts
Sentence Type
Denotaion
Rules for writing instructions
Organizational - Professional - Personal
36. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Connotation
Concrete Words
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Buzz Words
37. Repeating keywords and key phrases
Climatic Order
Conciseness - Clarity - Etiquette - Correctness
Short report
Repetition
38. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Biased Language
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Concrete Words
Procedures
39. What is the best advice for Drafting?
Abstract words
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Strategy and Humanness
40. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Three P's for success in writing a memo
Abstract words
Characteristics do employers like to see in a resume
Main parts of a set of instructions
41. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Buzz Words
Telegraphic Style
Direct Statements
Outlining
42. What is important in the Revising stage?
Put it Last - using the opening to prepare the audience
Abstract words
Wordiness
Get Feedback From Others!
43. How to end an email
Euphemismss
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Idioms
44. When should email NOT be used?
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Cliches
45. Etiquette
Climatic Order
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Rules for writing instructions
Main parts of a set of instructions
46. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Main parts of internal proposals
Strategy and Humanness
Sentence Type
Guidelines for successful group writing
47. Iitalics - bold type - underlining etc.
Strategy and Humanness
Figures of Speech
Revision of content - Organization - Formatting
Mechanical Devices
48. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Coherent writing
Mechanical Devices
Helps include all important information; Makes you more willing to revise
Examples of medium s of business communication
49. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Rules for writing instructions
Recipient's Name and Introduce Yourself
Long Dashes
Figures of Speech
50. Using words like 'most - much - very' with caution - wthout overdoing it.
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Most Important Information First - and then Descending Order
Intensifiers