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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are three levels of Editing?
Figures of Speech
Characteristics of job-related writing
Revision - Editing - Proofreading
Cut out nonessentials - Minimize references to Previous Communications
2. How do you present information in long messages?
Guidelines for successful group writing
Denotaion
Direct Statements
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
3. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Characteristics of job-related writing
Garbled Sentences
Cliches
Intensifiers
4. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Key draft questions
Get Feedback From Others!
Short report
What do you want to say - Say It - Say it Better
5. Purpose - findings - conclusion - and recommendations
Information needed for short report
Main parts of internal proposals
Active Voice
Recursive
6. What is the general Purpose of a Letter?
Telegraphic Style
Preparation - Research - Organization - Writing - Revision
Goal of a letter of application
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
7. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Examples of medium s of business communication
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Euphemismss
8. What are the activities in the planning stage?
Guidelines for successful group writing
Affectation
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Revision - Editing - Proofreading
9. Formality Considerations
Key draft questions
Most Important Information First - and then Descending Order
Casual - Informal - or Formal
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
10. What is Indirect Order?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Put it Last - using the opening to prepare the audience
Wordiness
Things to think through when planning a website
11. Sentences can vary in sentence length - word order - loose and periodic sentences
It is integral in how your audience will receive and accept the information.
Revision of content - Organization - Formatting
Short report
Sentence Variety
12. Stages can also be summarized as...
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
What do you want to say - Say It - Say it Better
Mechanical Devices
Biased Language
13. What should you know about a Letter?
Characteristics do employers like to see in a resume
What do you want to say - Say It - Say it Better
Business Writing Style
Purpose - Format - Composition
14. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Emphasis
Sentence Variety
Short report
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
15. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Information needed for short report
Idioms
Characteristics do employers like to see in a resume
Direct Statements
16. Listing the ideas or facts within a sentence in sequence from least to most important
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Climatic Order
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Key draft questions
17. When to use Instant Messaging?
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Revision of content - Organization - Formatting
Strategy and Humanness
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
18. What are three levels of Revision?
Main parts of a set of instructions
Subordination
Revision of content - Organization - Formatting
Wordiness
19. Formal
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Date - To - From - Subject Headings
Business Writing Style
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
20. To emphasize the performer of an action: make the performer the subject of the verb
Cliches
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Active Voice
Idioms
21. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Abstract words
Write Correctly so others will not think you are stupid or lack credibility
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Euphemismss
22. What techniques can be used for gathering information?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Attractive and Readable Format
Guidelines for successful group writing
Mechanical Devices
23. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Affectation
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Main parts of a set of instructions
24. Informal
Long Dashes
Biased Language
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Helps include all important information; Makes you more willing to revise
25. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Short report
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Examples of medium s of business communication
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
26. Use to call attention to a particular word or statement --
Your audience is the best guide for What and How
Telegraphic Style
similar
Long Dashes
27. General considerations with Email Messages
'You Viewpoint'
Main parts of a set of instructions
Characteristics do employers like to see in a resume
Conciseness - Clarity - Etiquette - Correctness
28. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Repetition
Four keys to effective writing
Sentence Variety
Long Dashes
29. Casual
Connotation
Buzz Words
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
30. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Write Correctly so others will not think you are stupid or lack credibility
Rules for writing instructions
Intensifiers
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
31. Why Avoid Perfectionism in Drafting?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Things to think through when planning a website
Helps include all important information; Makes you more willing to revise
Guidelines for successful group writing
32. What are Individual Contexts
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Organizational - Professional - Personal
Strategy and Humanness
'You Viewpoint'
33. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Information needed for short report
What do you want to say - Say It - Say it Better
Tone
Outlining
34. How do you begin the message?
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35. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Get Feedback From Others!
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Affectation
Key draft questions
36. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Figures of Speech
Four keys to effective writing
Conciseness
37. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Sentence Type
Recursive
Guidelines for successful group writing
Characteristics do employers like to see in a resume
38. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Coherent writing
Emphasis
Purpose - Format - Composition
Ethics in Business Writing
39. Tell and show how to do something
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Denotaion
Instructions
Your Name - Closing Statement such as Thanks - Regards in more formal messages
40. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
One-third
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Main parts of a set of instructions
Biased Language
41. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Climatic Order
Cliches
Recursive
Put it Last - using the opening to prepare the audience
42. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Euphemismss
Figures of Speech
Revision - Editing - Proofreading
Concrete Words
43. To set you apart from the others; show that you have customized your resume for that company/job opening
Goal of a letter of application
Strategy and Humanness
Things to think through when planning a website
Long Dashes
44. Using short and long sentences strategically
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Sentence Length
Short report
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
45. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Goal of a letter of application
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Buzz Words
'You Viewpoint'
46. Techniques for writing memos and emails are...
Direct Statements
Conciseness
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
similar
47. E.g. 'most important'
Direct Statements
Business Writing Style
Information the reader will want - put it first.
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
48. How much time should a student spend in each writing stage?
One-third
Guidelines for effective business e-mail messages
Revision of content - Organization - Formatting
Sentence Type
49. Correctness
Write Correctly so others will not think you are stupid or lack credibility
Your audience is the best guide for What and How
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Biased Language
50. How do you know what to include in your message?
Characteristics do employers like to see in a resume
Your audience is the best guide for What and How
Get Feedback From Others!
Characteristics of job-related writing