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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Correctness
Helps include all important information; Makes you more willing to revise
Write Correctly so others will not think you are stupid or lack credibility
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Get Feedback From Others!
2. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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3. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Cliches
Strategy and Humanness
Wordiness
Repetition
4. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Instructions
Conciseness
Cautiously i.e. BTW: by the way
5. Purpose - problem - plan/solution - conclusion
Long Dashes
Concrete Words
Instructions
Main parts of internal proposals
6. How much time should a student spend in each writing stage?
Affectation
Examples of medium s of business communication
Attractive and Readable Format
One-third
7. How do you know what to include in your message?
Your audience is the best guide for What and How
Characteristics do employers like to see in a resume
Cliches
Long Dashes
8. What is the best advice for Drafting?
Climatic Order
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Three P's for success in writing a memo
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
9. What is format of most Memos?
Most Important Information First - and then Descending Order
Mechanical Devices
Date - To - From - Subject Headings
Information needed for short report
10. Steps to Successful Writing
Tone
Things to think through when planning a website
Preparation - Research - Organization - Writing - Revision
Most Important Information First - and then Descending Order
11. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Coherent writing
Main parts of internal proposals
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Biased Language
12. How do you present information in long messages?
Active Voice
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
'You Viewpoint'
13. Using short and long sentences strategically
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Sentence Length
Casual - Informal - or Formal
Climatic Order
14. What is current emphasis on for a Letter?
Cautiously i.e. BTW: by the way
'You Viewpoint'
Wordiness
Strategy and Humanness
15. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Cautiously i.e. BTW: by the way
Short report
Main parts of instructions
Sentence Variety
16. Use to call attention to a particular word or statement --
Procedures
Strategy and Humanness
Long Dashes
Direct Statements
17. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Short report
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Business Writing Style
Guidelines for successful group writing
18. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Organizational - Professional - Personal
Figures of Speech
Characteristics of job-related writing
Idioms
19. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Guidelines for successful group writing
Characteristics do employers like to see in a resume
Repetition
Ethics in Business Writing
20. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Get Feedback From Others!
'You Viewpoint'
Connotation
21. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Sentence Variety
Selecting the proper medium
Telegraphic Style
'You Viewpoint'
22. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Euphemismss
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Long Dashes
23. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Information the reader will want - put it first.
Coherent writing
Position
Emphasis
24. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Examples of medium s of business communication
Subordination
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Tone
25. What are the activities in the planning stage?
Mechanical Devices
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Emphasis
Active Voice
26. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Climatic Order
Conciseness
Selecting the proper medium
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
27. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Intensifiers
Long Dashes
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Sentence Type
28. Etiquette
'You Viewpoint'
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Four keys to effective writing
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
29. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Cut out nonessentials - Minimize references to Previous Communications
Revision of content - Organization - Formatting
Characteristics do employers like to see in a resume
Your Name - Closing Statement such as Thanks - Regards in more formal messages
30. Casual
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Recursive
Euphemismss
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
31. What are Cons of Email?
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32. What should you know about a Letter?
Characteristics of job-related writing
Purpose - Format - Composition
Examples of medium s of business communication
Telegraphic Style
33. How is formatting important?
It is integral in how your audience will receive and accept the information.
Figures of Speech
Attractive and Readable Format
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
34. How to end an email
Revision of content - Organization - Formatting
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Instructions
Recursive
35. What is Direct Order?
One-third
Information the reader will want - put it first.
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Strategy and Humanness
36. Formal
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Information needed for short report
Telegraphic Style
37. What techniques can be used for gathering information?
Subordination
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Write Correctly so others will not think you are stupid or lack credibility
Purpose - Format - Composition
38. Repeating keywords and key phrases
Concrete Words
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Mechanical Devices
Repetition
39. What are three levels of Revision?
Sentence Variety
Rules for writing instructions
Revision of content - Organization - Formatting
Characteristics of job-related writing
40. E.g. 'most important'
Direct Statements
Idioms
Key draft questions
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
41. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Strategy and Humanness
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Information the reader will want - put it first.
Outlining
42. Are these stages recursive or linear?
Procedures
Put it Last - using the opening to prepare the audience
Recursive
Abstract words
43. Listing the ideas or facts within a sentence in sequence from least to most important
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Revision - Editing - Proofreading
Concrete Words
Climatic Order
44. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Main parts of a set of instructions
Most Important Information First - and then Descending Order
Examples of medium s of business communication
Date - To - From - Subject Headings
45. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Information needed for short report
Telegraphic Style
Garbled Sentences
Main parts of internal proposals
46. Purpose - findings - conclusion - and recommendations
Sentence Length
Information needed for short report
Key draft questions
Revision - Editing - Proofreading
47. Clairty
Characteristics of job-related writing
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Repetition
Business Writing Style
48. When to use Instant Messaging?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Repetition
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Three P's for success in writing a memo
49. What is Indirect Order?
Put it Last - using the opening to prepare the audience
Date - To - From - Subject Headings
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
It is integral in how your audience will receive and accept the information.
50. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Revision of content - Organization - Formatting
Buzz Words
Ethics in Business Writing
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Can you answer 50 questions in 15 minutes?
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