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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Garbled Sentences
Four keys to effective writing
Sentence Length
Short report
2. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Emphasis
Helps include all important information; Makes you more willing to revise
Business Writing Style
Recipient's Name and Introduce Yourself
3. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Outlining
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Recipient's Name and Introduce Yourself
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
4. What is the general Purpose of a Letter?
Characteristics do employers like to see in a resume
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Revision of content - Organization - Formatting
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
5. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Three P's for success in writing a memo
Euphemismss
Get Feedback From Others!
Denotaion
6. What are Individual Contexts
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Buzz Words
Organizational - Professional - Personal
Cliches
7. What is important in the Revising stage?
Subordination
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Get Feedback From Others!
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
8. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
One-third
Figures of Speech
Business Writing Style
Date - To - From - Subject Headings
9. How much time should a student spend in each writing stage?
Attractive and Readable Format
Abstract words
One-third
Active Voice
10. How do you know what to include in your message?
Denotaion
Your audience is the best guide for What and How
Characteristics of job-related writing
Conciseness - Clarity - Etiquette - Correctness
11. Formality Considerations
Emphasis
Casual - Informal - or Formal
Climatic Order
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
12. Use Initialisms
Write Correctly so others will not think you are stupid or lack credibility
Recipient's Name and Introduce Yourself
Cliches
Cautiously i.e. BTW: by the way
13. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Connotation
Denotaion
Guidelines for successful group writing
Emphasis
14. Use to call attention to a particular word or statement --
Biased Language
Sentence Variety
Your audience is the best guide for What and How
Long Dashes
15. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Buzz Words
Characteristics of job-related writing
Mechanical Devices
Emphasis
16. Are these stages recursive or linear?
Most Important Information First - and then Descending Order
Buzz Words
Instructions
Recursive
17. Using short and long sentences strategically
Conciseness
Write Correctly so others will not think you are stupid or lack credibility
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Sentence Length
18. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Revision of content - Organization - Formatting
Idioms
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
19. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Main parts of instructions
Concrete Words
Connotation
20. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
21. Etiquette
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Main parts of internal proposals
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
22. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Most Important Information First - and then Descending Order
Active Voice
Four keys to effective writing
Position
23. What is a Memorandum?
Internal Letters. Sometimes classified as Reports
Information needed for short report
Characteristics of job-related writing
Direct Statements
24. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Selecting the proper medium
Conciseness - Clarity - Etiquette - Correctness
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Main parts of a set of instructions
25. Concern policies and regulations found in employee handbooks and other internal corporate communications
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Procedures
Main parts of instructions
26. Stages can also be summarized as...
Direct Statements
Euphemismss
What do you want to say - Say It - Say it Better
Rules for writing instructions
27. General considerations with Email Messages
Conciseness - Clarity - Etiquette - Correctness
What do you want to say - Say It - Say it Better
Position
Your Name - Closing Statement such as Thanks - Regards in more formal messages
28. How to end an email
Organizational - Professional - Personal
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Biased Language
Main parts of a set of instructions
29. How is formatting important?
Put it Last - using the opening to prepare the audience
Cut out nonessentials - Minimize references to Previous Communications
It is integral in how your audience will receive and accept the information.
Internal Letters. Sometimes classified as Reports
30. What techniques can be used for gathering information?
Rules for writing instructions
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Revision - Editing - Proofreading
Sentence Variety
31. How do you present information in long messages?
Key draft questions
What do you want to say - Say It - Say it Better
'You Viewpoint'
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
32. Purpose - problem - plan/solution - conclusion
Four keys to effective writing
Rules for writing instructions
Main parts of internal proposals
Position
33. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Coherent writing
Climatic Order
Guidelines for successful group writing
Things to think through when planning a website
34. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Repetition
Information the reader will want - put it first.
Garbled Sentences
Four keys to effective writing
35. What are Cons of Email?
36. Steps to Successful Writing
Garbled Sentences
Rules for writing instructions
Direct Statements
Preparation - Research - Organization - Writing - Revision
37. Clairty
Three P's for success in writing a memo
Figures of Speech
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Biased Language
38. Repeating keywords and key phrases
Your audience is the best guide for What and How
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Information the reader will want - put it first.
Repetition
39. Techniques for writing memos and emails are...
'You Viewpoint'
Recipient's Name and Introduce Yourself
similar
Outlining
40. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Information the reader will want - put it first.
Business Writing Style
Sentence Type
Subordination
41. What is current emphasis on for a Letter?
Recipient's Name and Introduce Yourself
Strategy and Humanness
Affectation
Intensifiers
42. Listing the ideas or facts within a sentence in sequence from least to most important
Climatic Order
Characteristics of job-related writing
Abstract words
Emphasis
43. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Climatic Order
Conciseness
Key draft questions
Mechanical Devices
44. What types of research is done in gathering information?
Recipient's Name and Introduce Yourself
Your audience is the best guide for What and How
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
45. How do you present information in message?
Recipient's Name and Introduce Yourself
Goal of a letter of application
Most Important Information First - and then Descending Order
Preparation - Research - Organization - Writing - Revision
46. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Examples of medium s of business communication
Recursive
Sentence Type
Sentence Length
47. What are three levels of Revision?
Sentence Length
Emphasis
Revision of content - Organization - Formatting
Attractive and Readable Format
48. The ____________ of a word are its literal meanings - as defined in a dictionary.
Garbled Sentences
Denotaion
Idioms
Wordiness
49. What are three levels of Editing?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Instructions
Active Voice
Revision - Editing - Proofreading
50. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Subordination
Helps include all important information; Makes you more willing to revise
Ethics in Business Writing
Main parts of instructions