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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Why Avoid Perfectionism in Drafting?
Helps include all important information; Makes you more willing to revise
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Four keys to effective writing
Idioms
2. Repeating keywords and key phrases
Examples of medium s of business communication
Repetition
Instructions
Climatic Order
3. Sentences can vary in sentence length - word order - loose and periodic sentences
Goal of a letter of application
Garbled Sentences
Active Voice
Sentence Variety
4. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Strategy and Humanness
Rules for writing instructions
Buzz Words
Biased Language
5. Listing the ideas or facts within a sentence in sequence from least to most important
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Climatic Order
Coherent writing
Ethics in Business Writing
6. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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7. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Main parts of internal proposals
Abstract words
Outlining
Helps include all important information; Makes you more willing to revise
8. When to use Instant Messaging?
Direct Statements
Information the reader will want - put it first.
Selecting the proper medium
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
9. Tell and show how to do something
Instructions
Cautiously i.e. BTW: by the way
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Position
10. How do you Plan the message?
Selecting the proper medium
Recursive
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
11. General considerations with Email Messages
Position
Denotaion
Business Writing Style
Conciseness - Clarity - Etiquette - Correctness
12. What are Individual Contexts
Cautiously i.e. BTW: by the way
Telegraphic Style
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Organizational - Professional - Personal
13. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Position
Conciseness
Purpose - Format - Composition
Three P's for success in writing a memo
14. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Idioms
Characteristics of job-related writing
Repetition
15. Clairty
Revision of content - Organization - Formatting
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
It is integral in how your audience will receive and accept the information.
Figures of Speech
16. Goal and audience
Four keys to effective writing
Things to think through when planning a website
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Mechanical Devices
17. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Helps include all important information; Makes you more willing to revise
Emphasis
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
18. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Recursive
Guidelines for successful group writing
19. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Direct Statements
Tone
Conciseness
Casual - Informal - or Formal
20. Purpose - findings - conclusion - and recommendations
Ethics in Business Writing
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Information needed for short report
21. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Biased Language
Euphemismss
Coherent writing
'You Viewpoint'
22. How do you begin the message?
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23. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Tone
Instructions
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Characteristics of job-related writing
24. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
One-third
Four keys to effective writing
Connotation
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
25. Conciseness
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Cut out nonessentials - Minimize references to Previous Communications
Characteristics of job-related writing
Your Name - Closing Statement such as Thanks - Regards in more formal messages
26. What is format of most Memos?
Examples of medium s of business communication
Sentence Length
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Date - To - From - Subject Headings
27. Informal
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Sentence Type
Guidelines for successful group writing
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
28. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Get Feedback From Others!
Idioms
Organizational - Professional - Personal
Business Writing Style
29. What is current emphasis on for a Letter?
Casual - Informal - or Formal
Abstract words
Strategy and Humanness
Euphemismss
30. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Main parts of a set of instructions
Subordination
Recursive
Buzz Words
31. What is Direct Order?
Conciseness
'You Viewpoint'
Main parts of a set of instructions
Information the reader will want - put it first.
32. How do you know what to include in your message?
Procedures
Buzz Words
Wordiness
Your audience is the best guide for What and How
33. What is the general Purpose of a Letter?
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
It is integral in how your audience will receive and accept the information.
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Concrete Words
34. What types of research is done in gathering information?
'You Viewpoint'
Connotation
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
35. Concern policies and regulations found in employee handbooks and other internal corporate communications
Key draft questions
Procedures
Mechanical Devices
Date - To - From - Subject Headings
36. Iitalics - bold type - underlining etc.
Mechanical Devices
Emphasis
Buzz Words
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
37. The ____________ of a word are its literal meanings - as defined in a dictionary.
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Goal of a letter of application
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Denotaion
38. Formal
Coherent writing
Sentence Length
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
39. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Ethics in Business Writing
Four keys to effective writing
One-third
Short report
40. What are the activities in the planning stage?
Things to think through when planning a website
Intensifiers
Denotaion
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
41. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Guidelines for successful group writing
Idioms
Write Correctly so others will not think you are stupid or lack credibility
Short report
42. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Goal of a letter of application
Telegraphic Style
Wordiness
Write Correctly so others will not think you are stupid or lack credibility
43. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Put it Last - using the opening to prepare the audience
Concrete Words
Subordination
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
44. How do you present information in message?
Garbled Sentences
Most Important Information First - and then Descending Order
Characteristics of job-related writing
Information needed for short report
45. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Figures of Speech
Coherent writing
46. What techniques can be used for gathering information?
Wordiness
Abstract words
Short report
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
47. Using short and long sentences strategically
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Sentence Length
Characteristics do employers like to see in a resume
48. Formality Considerations
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Guidelines for effective business e-mail messages
Casual - Informal - or Formal
Cut out nonessentials - Minimize references to Previous Communications
49. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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50. Techniques for writing memos and emails are...
similar
Main parts of a set of instructions
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Rules for writing instructions