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The Business Writing Process

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites






2. Stages can also be summarized as...






3. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme






4. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.






5. Iitalics - bold type - underlining etc.






6. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -






7. Goal and audience






8. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.






9. What is the general Purpose of a Letter?






10. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary






11. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y

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12. What are three levels of Revision?






13. Formality Considerations






14. Techniques for writing memos and emails are...






15. Are these stages recursive or linear?






16. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.






17. What is current emphasis on for a Letter?






18. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2






19. How do you know what to include in your message?






20. Honesty - attractive - carefully organized - concise accurate - current information - relevance






21. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations






22. Casual






23. How to end an email






24. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns






25. Purpose - problem - plan/solution - conclusion






26. General considerations with Email Messages






27. When to use Instant Messaging?






28. What techniques can be used for gathering information?






29. What are Individual Contexts






30. What are Cons of Email?

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31. Steps to Successful Writing






32. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo






33. What is Indirect Order?






34. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations






35. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.






36. Listing the ideas or facts within a sentence in sequence from least to most important






37. What is important in the Revising stage?






38. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.






39. Etiquette






40. Use Initialisms






41. What types of research is done in gathering information?






42. How do you present information in long messages?






43. To emphasize the performer of an action: make the performer the subject of the verb






44. The ____________ of a word are its literal meanings - as defined in a dictionary.






45. Concern policies and regulations found in employee handbooks and other internal corporate communications






46. What is a Memorandum?






47. Repeating keywords and key phrases






48. Purpose - findings - conclusion - and recommendations






49. E.g. 'most important'






50. Use to call attention to a particular word or statement --