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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Formality Considerations
Intensifiers
Cut out nonessentials - Minimize references to Previous Communications
Casual - Informal - or Formal
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
2. How do you begin the message?
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3. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Purpose - Format - Composition
Rules for writing instructions
Concrete Words
Repetition
4. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Mechanical Devices
Examples of medium s of business communication
Revision - Editing - Proofreading
Cautiously i.e. BTW: by the way
5. Use to call attention to a particular word or statement --
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Three P's for success in writing a memo
Long Dashes
Cut out nonessentials - Minimize references to Previous Communications
6. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
What do you want to say - Say It - Say it Better
Three P's for success in writing a memo
Connotation
Selecting the proper medium
7. Techniques for writing memos and emails are...
similar
Wordiness
Characteristics do employers like to see in a resume
Idioms
8. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Mechanical Devices
Outlining
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
9. Sentences can vary in sentence length - word order - loose and periodic sentences
Sentence Variety
Denotaion
Characteristics of job-related writing
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
10. What are Cons of Email?
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11. Tell and show how to do something
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Three P's for success in writing a memo
Instructions
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
12. What is format of most Memos?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Date - To - From - Subject Headings
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
One-third
13. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Procedures
Connotation
Characteristics of job-related writing
Emphasis
14. Purpose - problem - plan/solution - conclusion
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Main parts of internal proposals
Most Important Information First - and then Descending Order
similar
15. When should email NOT be used?
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
One-third
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Ethics in Business Writing
16. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Characteristics of job-related writing
Characteristics do employers like to see in a resume
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Short report
17. Why Avoid Perfectionism in Drafting?
Buzz Words
Internal Letters. Sometimes classified as Reports
Main parts of instructions
Helps include all important information; Makes you more willing to revise
18. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Short report
Main parts of instructions
Most Important Information First - and then Descending Order
Your audience is the best guide for What and How
19. What is the best advice for Drafting?
Main parts of a set of instructions
Active Voice
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
20. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
One-third
Long Dashes
Ethics in Business Writing
Sentence Length
21. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Four keys to effective writing
Subordination
Coherent writing
Cliches
22. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Figures of Speech
Preparation - Research - Organization - Writing - Revision
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Characteristics of job-related writing
23. How to end an email
What do you want to say - Say It - Say it Better
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Main parts of a set of instructions
Get Feedback From Others!
24. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Telegraphic Style
What do you want to say - Say It - Say it Better
Figures of Speech
Mechanical Devices
25. What is the general Purpose of a Letter?
Main parts of instructions
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Date - To - From - Subject Headings
Attractive and Readable Format
26. What are three levels of Editing?
Guidelines for successful group writing
Revision - Editing - Proofreading
Coherent writing
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
27. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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28. What techniques can be used for gathering information?
Examples of medium s of business communication
Buzz Words
Position
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
29. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Mechanical Devices
Ethics in Business Writing
Four keys to effective writing
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
30. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Direct Statements
Tone
Climatic Order
Wordiness
31. Steps to Successful Writing
Date - To - From - Subject Headings
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Preparation - Research - Organization - Writing - Revision
Instructions
32. Purpose - findings - conclusion - and recommendations
Concrete Words
Long Dashes
Information needed for short report
Conciseness - Clarity - Etiquette - Correctness
33. The ____________ of a word are its literal meanings - as defined in a dictionary.
Denotaion
Things to think through when planning a website
Coherent writing
Three P's for success in writing a memo
34. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Long Dashes
Figures of Speech
Selecting the proper medium
Goal of a letter of application
35. General considerations with Email Messages
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Date - To - From - Subject Headings
Conciseness - Clarity - Etiquette - Correctness
Key draft questions
36. What are Individual Contexts
Organizational - Professional - Personal
Examples of medium s of business communication
Four keys to effective writing
Things to think through when planning a website
37. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Emphasis
Mechanical Devices
Sentence Type
38. How do you present information in long messages?
Repetition
Outlining
Preparation - Research - Organization - Writing - Revision
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
39. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Internal Letters. Sometimes classified as Reports
Coherent writing
Wordiness
40. Listing the ideas or facts within a sentence in sequence from least to most important
Rules for writing instructions
Goal of a letter of application
Direct Statements
Climatic Order
41. When to use Instant Messaging?
Four keys to effective writing
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Conciseness - Clarity - Etiquette - Correctness
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
42. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Long Dashes
Conciseness
What do you want to say - Say It - Say it Better
Cliches
43. What is important in the Revising stage?
Position
Guidelines for effective business e-mail messages
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Get Feedback From Others!
44. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Cliches
Idioms
Procedures
Climatic Order
45. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Casual - Informal - or Formal
Short report
46. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Biased Language
Get Feedback From Others!
Mechanical Devices
Coherent writing
47. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Euphemismss
Revision of content - Organization - Formatting
Tone
Main parts of instructions
48. Using words like 'most - much - very' with caution - wthout overdoing it.
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Intensifiers
Three P's for success in writing a memo
Biased Language
49. Correctness
Euphemismss
One-third
Write Correctly so others will not think you are stupid or lack credibility
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
50. What types of research is done in gathering information?
Denotaion
Long Dashes
Mechanical Devices
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews