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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How do you Plan the message?
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Get Feedback From Others!
Active Voice
2. When should email NOT be used?
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Main parts of a set of instructions
Key draft questions
3. What are the activities in the planning stage?
Connotation
Mechanical Devices
Strategy and Humanness
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
4. Use Initialisms
Key draft questions
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Cautiously i.e. BTW: by the way
Buzz Words
5. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Coherent writing
Revision of content - Organization - Formatting
Selecting the proper medium
6. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Casual - Informal - or Formal
Main parts of a set of instructions
Connotation
Wordiness
7. What are Cons of Email?
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8. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Position
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Business Writing Style
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
9. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Position
Revision - Editing - Proofreading
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Examples of medium s of business communication
10. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Repetition
Characteristics of job-related writing
One-third
Information the reader will want - put it first.
11. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Key draft questions
Abstract words
Euphemismss
Things to think through when planning a website
12. What are three levels of Revision?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Ethics in Business Writing
Revision of content - Organization - Formatting
13. What is important in the Revising stage?
Get Feedback From Others!
Tone
Outlining
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
14. What is current emphasis on for a Letter?
Telegraphic Style
Sentence Variety
Guidelines for successful group writing
Strategy and Humanness
15. Conciseness
Cut out nonessentials - Minimize references to Previous Communications
Figures of Speech
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Sentence Variety
16. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Wordiness
What do you want to say - Say It - Say it Better
Purpose - Format - Composition
17. Concern policies and regulations found in employee handbooks and other internal corporate communications
Procedures
Recipient's Name and Introduce Yourself
Outlining
Casual - Informal - or Formal
18. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Buzz Words
Procedures
Sentence Type
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
19. Using short and long sentences strategically
Key draft questions
Sentence Length
Active Voice
Rules for writing instructions
20. Sentences can vary in sentence length - word order - loose and periodic sentences
Direct Statements
Casual - Informal - or Formal
Internal Letters. Sometimes classified as Reports
Sentence Variety
21. Iitalics - bold type - underlining etc.
Mechanical Devices
Sentence Variety
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Outlining
22. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Ethics in Business Writing
Idioms
Helps include all important information; Makes you more willing to revise
Outlining
23. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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24. What is critical to a message's success?
What do you want to say - Say It - Say it Better
Attractive and Readable Format
Sentence Type
Active Voice
25. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Active Voice
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Outlining
26. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
It is integral in how your audience will receive and accept the information.
Affectation
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
27. Are these stages recursive or linear?
Main parts of a set of instructions
Get Feedback From Others!
Recursive
Your Name - Closing Statement such as Thanks - Regards in more formal messages
28. The ____________ of a word are its literal meanings - as defined in a dictionary.
Denotaion
Sentence Variety
Conciseness
Sentence Length
29. Repeating keywords and key phrases
Repetition
Internal Letters. Sometimes classified as Reports
Recipient's Name and Introduce Yourself
Examples of medium s of business communication
30. What is the best advice for Drafting?
Position
Mechanical Devices
Internal Letters. Sometimes classified as Reports
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
31. What is the general Purpose of a Letter?
Things to think through when planning a website
'You Viewpoint'
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Helps include all important information; Makes you more willing to revise
32. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Main parts of a set of instructions
Emphasis
Buzz Words
33. Tell and show how to do something
Instructions
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Euphemismss
Internal Letters. Sometimes classified as Reports
34. Using words like 'most - much - very' with caution - wthout overdoing it.
'You Viewpoint'
Procedures
Buzz Words
Intensifiers
35. To emphasize the performer of an action: make the performer the subject of the verb
Purpose - Format - Composition
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Wordiness
Active Voice
36. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Subordination
Main parts of a set of instructions
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Idioms
37. How much time should a student spend in each writing stage?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
One-third
Selecting the proper medium
Active Voice
38. Use to call attention to a particular word or statement --
Emphasis
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Long Dashes
Procedures
39. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Cautiously i.e. BTW: by the way
Key draft questions
Conciseness - Clarity - Etiquette - Correctness
Revision of content - Organization - Formatting
40. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Helps include all important information; Makes you more willing to revise
Characteristics of job-related writing
Main parts of instructions
Date - To - From - Subject Headings
41. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Cut out nonessentials - Minimize references to Previous Communications
Emphasis
Conciseness
Cautiously i.e. BTW: by the way
42. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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43. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Organizational - Professional - Personal
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Idioms
Concrete Words
44. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Preparation - Research - Organization - Writing - Revision
Position
Goal of a letter of application
Guidelines for effective business e-mail messages
45. To set you apart from the others; show that you have customized your resume for that company/job opening
Things to think through when planning a website
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Goal of a letter of application
46. Etiquette
Instructions
Concrete Words
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
47. Formality Considerations
Short report
Instructions
Goal of a letter of application
Casual - Informal - or Formal
48. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Buzz Words
Examples of medium s of business communication
Tone
Guidelines for successful group writing
49. Listing the ideas or facts within a sentence in sequence from least to most important
Climatic Order
Wordiness
Main parts of a set of instructions
Telegraphic Style
50. Techniques for writing memos and emails are...
Buzz Words
Strategy and Humanness
similar
Attractive and Readable Format