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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Goal of a letter of application
Garbled Sentences
Get Feedback From Others!
Euphemismss
2. Formal
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Rules for writing instructions
Helps include all important information; Makes you more willing to revise
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
3. What is the best advice for Drafting?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Active Voice
Short report
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
4. How do you Plan the message?
Concrete Words
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Characteristics of job-related writing
5. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Guidelines for successful group writing
Business Writing Style
Revision - Editing - Proofreading
Cliches
6. Techniques for writing memos and emails are...
Most Important Information First - and then Descending Order
Procedures
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
similar
7. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Guidelines for effective business e-mail messages
Concrete Words
Four keys to effective writing
Procedures
8. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Preparation - Research - Organization - Writing - Revision
Sentence Type
'You Viewpoint'
Long Dashes
9. How do you present information in message?
Most Important Information First - and then Descending Order
Telegraphic Style
Characteristics of job-related writing
Selecting the proper medium
10. What are the activities in the planning stage?
Key draft questions
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Tone
11. What is Direct Order?
Main parts of instructions
Information the reader will want - put it first.
Things to think through when planning a website
Repetition
12. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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13. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Conciseness
Put it Last - using the opening to prepare the audience
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Information needed for short report
14. Are these stages recursive or linear?
Examples of medium s of business communication
Recursive
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Sentence Variety
15. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Concrete Words
Outlining
Recipient's Name and Introduce Yourself
Helps include all important information; Makes you more willing to revise
16. What types of research is done in gathering information?
Key draft questions
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Affectation
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
17. What techniques can be used for gathering information?
Coherent writing
Get Feedback From Others!
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Affectation
18. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Characteristics do employers like to see in a resume
Main parts of a set of instructions
Revision - Editing - Proofreading
Things to think through when planning a website
19. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Coherent writing
Telegraphic Style
Things to think through when planning a website
Put it Last - using the opening to prepare the audience
20. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Subordination
Write Correctly so others will not think you are stupid or lack credibility
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
21. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Concrete Words
Outlining
Ethics in Business Writing
Guidelines for effective business e-mail messages
22. Conciseness
Biased Language
Cut out nonessentials - Minimize references to Previous Communications
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Main parts of a set of instructions
23. Informal
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Conciseness - Clarity - Etiquette - Correctness
similar
Your audience is the best guide for What and How
24. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Affectation
Subordination
Abstract words
Selecting the proper medium
25. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Wordiness
Garbled Sentences
Conciseness
Tone
26. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Four keys to effective writing
Helps include all important information; Makes you more willing to revise
Abstract words
Preparation - Research - Organization - Writing - Revision
27. Goal and audience
Casual - Informal - or Formal
Business Writing Style
Things to think through when planning a website
Key draft questions
28. How to end an email
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Cautiously i.e. BTW: by the way
Intensifiers
Sentence Length
29. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Biased Language
Most Important Information First - and then Descending Order
Put it Last - using the opening to prepare the audience
Short report
30. To emphasize the performer of an action: make the performer the subject of the verb
Recursive
Write Correctly so others will not think you are stupid or lack credibility
Active Voice
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
31. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Instructions
Attractive and Readable Format
Information needed for short report
Cliches
32. Correctness
Long Dashes
Things to think through when planning a website
Write Correctly so others will not think you are stupid or lack credibility
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
33. How do you know what to include in your message?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Your audience is the best guide for What and How
Direct Statements
34. Using short and long sentences strategically
Climatic Order
Sentence Length
Characteristics of job-related writing
Write Correctly so others will not think you are stupid or lack credibility
35. What is current emphasis on for a Letter?
Procedures
Short report
Strategy and Humanness
Guidelines for effective business e-mail messages
36. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Preparation - Research - Organization - Writing - Revision
Climatic Order
Ethics in Business Writing
Recursive
37. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Recipient's Name and Introduce Yourself
Selecting the proper medium
Cliches
Characteristics of job-related writing
38. Casual
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Conciseness
Your Name - Closing Statement such as Thanks - Regards in more formal messages
'You Viewpoint'
39. What is a Memorandum?
Write Correctly so others will not think you are stupid or lack credibility
Internal Letters. Sometimes classified as Reports
Put it Last - using the opening to prepare the audience
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
40. When should email NOT be used?
Business Writing Style
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Denotaion
41. Using words like 'most - much - very' with caution - wthout overdoing it.
Intensifiers
Examples of medium s of business communication
Conciseness
similar
42. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Abstract words
Selecting the proper medium
Organizational - Professional - Personal
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
43. What is important in the Revising stage?
Get Feedback From Others!
Things to think through when planning a website
Selecting the proper medium
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
44. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Wordiness
Direct Statements
Internal Letters. Sometimes classified as Reports
Rules for writing instructions
45. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Coherent writing
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Buzz Words
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
46. Purpose - findings - conclusion - and recommendations
Information needed for short report
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Characteristics of job-related writing
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
47. Etiquette
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
One-third
Information needed for short report
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
48. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Euphemismss
Preparation - Research - Organization - Writing - Revision
Ethics in Business Writing
49. Use Initialisms
Concrete Words
Intensifiers
Cautiously i.e. BTW: by the way
Recipient's Name and Introduce Yourself
50. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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