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The Business Writing Process

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2






2. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed






3. What techniques can be used for gathering information?






4. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations






5. Listing the ideas or facts within a sentence in sequence from least to most important






6. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo






7. Are these stages recursive or linear?






8. Clairty






9. Repeating keywords and key phrases






10. Use Initialisms






11. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.






12. How do you begin the message?

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13. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.






14. What are Cons of Email?

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15. Informal






16. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites






17. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -






18. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem






19. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy






20. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns






21. What is the best advice for Drafting?






22. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o






23. How do you present information in message?






24. What is a Memorandum?






25. What is format of most Memos?






26. To emphasize the performer of an action: make the performer the subject of the verb






27. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.






28. Tell and show how to do something






29. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'






30. Goal and audience






31. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.






32. How do you know what to include in your message?






33. What types of research is done in gathering information?






34. Plan what you are going to say - polish what you wrote before you sent it - proofread everything

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35. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.






36. Concern policies and regulations found in employee handbooks and other internal corporate communications






37. What is Direct Order?






38. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations






39. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.






40. What should you know about a Letter?






41. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary






42. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence






43. Steps to Successful Writing






44. Techniques for writing memos and emails are...






45. General considerations with Email Messages






46. Honesty - attractive - carefully organized - concise accurate - current information - relevance






47. Stages can also be summarized as...






48. Conciseness






49. What are Pros of Email?






50. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme