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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Long Dashes
Sentence Length
Emphasis
2. General considerations with Email Messages
Figures of Speech
Abstract words
Conciseness - Clarity - Etiquette - Correctness
Active Voice
3. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Buzz Words
Information the reader will want - put it first.
Coherent writing
Instructions
4. Use Initialisms
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Buzz Words
Organizational - Professional - Personal
Cautiously i.e. BTW: by the way
5. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Concrete Words
Repetition
Attractive and Readable Format
Selecting the proper medium
6. Correctness
Idioms
Characteristics do employers like to see in a resume
Cut out nonessentials - Minimize references to Previous Communications
Write Correctly so others will not think you are stupid or lack credibility
7. What is Direct Order?
Information the reader will want - put it first.
Write Correctly so others will not think you are stupid or lack credibility
Idioms
Active Voice
8. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Connotation
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Garbled Sentences
Preparation - Research - Organization - Writing - Revision
9. What is critical to a message's success?
Main parts of instructions
Attractive and Readable Format
Goal of a letter of application
Outlining
10. Concern policies and regulations found in employee handbooks and other internal corporate communications
Procedures
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
One-third
Characteristics do employers like to see in a resume
11. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Wordiness
Intensifiers
Recipient's Name and Introduce Yourself
Procedures
12. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Guidelines for effective business e-mail messages
Denotaion
Direct Statements
Biased Language
13. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Subordination
Tone
Date - To - From - Subject Headings
Main parts of a set of instructions
14. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Sentence Type
Garbled Sentences
Concrete Words
Helps include all important information; Makes you more willing to revise
15. Purpose - findings - conclusion - and recommendations
Emphasis
Euphemismss
Information needed for short report
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
16. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Biased Language
Date - To - From - Subject Headings
Main parts of internal proposals
Three P's for success in writing a memo
17. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Characteristics of job-related writing
Tone
Euphemismss
Long Dashes
18. Goal and audience
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Things to think through when planning a website
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Outlining
19. How do you present information in long messages?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Repetition
Telegraphic Style
Selecting the proper medium
20. Tell and show how to do something
Four keys to effective writing
Instructions
Outlining
'You Viewpoint'
21. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Euphemismss
Affectation
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Procedures
22. Listing the ideas or facts within a sentence in sequence from least to most important
Things to think through when planning a website
Concrete Words
Climatic Order
Repetition
23. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Revision of content - Organization - Formatting
Short report
'You Viewpoint'
24. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Guidelines for successful group writing
Long Dashes
It is integral in how your audience will receive and accept the information.
similar
25. Use to call attention to a particular word or statement --
Long Dashes
Sentence Type
Get Feedback From Others!
Figures of Speech
26. How to end an email
One-third
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Information the reader will want - put it first.
27. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Sentence Type
Affectation
Goal of a letter of application
Idioms
28. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Sentence Type
Main parts of instructions
29. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Biased Language
Information needed for short report
Garbled Sentences
Idioms
30. When to use Instant Messaging?
Intensifiers
Connotation
Sentence Length
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
31. What are Individual Contexts
Main parts of a set of instructions
Organizational - Professional - Personal
Recursive
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
32. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Cliches
Tone
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Rules for writing instructions
33. Etiquette
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Climatic Order
Denotaion
Outlining
34. Formality Considerations
Casual - Informal - or Formal
One-third
Conciseness - Clarity - Etiquette - Correctness
Concrete Words
35. Iitalics - bold type - underlining etc.
Position
Coherent writing
Mechanical Devices
Main parts of instructions
36. Stages can also be summarized as...
Sentence Type
What do you want to say - Say It - Say it Better
Tone
Ethics in Business Writing
37. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Characteristics of job-related writing
'You Viewpoint'
Affectation
38. How do you begin the message?
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39. Conciseness
Cut out nonessentials - Minimize references to Previous Communications
Most Important Information First - and then Descending Order
Denotaion
Goal of a letter of application
40. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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41. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Intensifiers
Telegraphic Style
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Information the reader will want - put it first.
42. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Concrete Words
Business Writing Style
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
43. Casual
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Helps include all important information; Makes you more willing to revise
Cautiously i.e. BTW: by the way
Preparation - Research - Organization - Writing - Revision
44. How much time should a student spend in each writing stage?
Denotaion
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
One-third
Instructions
45. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Telegraphic Style
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Characteristics of job-related writing
46. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Abstract words
Selecting the proper medium
Coherent writing
Goal of a letter of application
47. How do you know what to include in your message?
Climatic Order
Guidelines for effective business e-mail messages
Your audience is the best guide for What and How
Denotaion
48. How do you present information in message?
Most Important Information First - and then Descending Order
Guidelines for successful group writing
Examples of medium s of business communication
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
49. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Key draft questions
Figures of Speech
Preparation - Research - Organization - Writing - Revision
50. The ____________ of a word are its literal meanings - as defined in a dictionary.
Information the reader will want - put it first.
Denotaion
Telegraphic Style
Write Correctly so others will not think you are stupid or lack credibility
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