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The Business Writing Process

Subjects : writing-skills, business-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is Indirect Order?
Put it Last - using the opening to prepare the audience
Key draft questions
Coherent writing
Telegraphic Style

2. Sentences can vary in sentence length - word order - loose and periodic sentences
It is integral in how your audience will receive and accept the information.
Cut out nonessentials - Minimize references to Previous Communications
Sentence Variety
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews

3. Casual
Business Writing Style
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Revision - Editing - Proofreading
Emphasis

4. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Affectation
Things to think through when planning a website
Cautiously i.e. BTW: by the way
Key draft questions

5. What are three levels of Editing?
Four keys to effective writing
Outlining
Revision - Editing - Proofreading
Internal Letters. Sometimes classified as Reports

6. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Three P's for success in writing a memo
Business Writing Style
Denotaion
Four keys to effective writing

7. Stages can also be summarized as...
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
What do you want to say - Say It - Say it Better
Information needed for short report
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.

8. Tell and show how to do something
Information the reader will want - put it first.
Instructions
Long Dashes
Emphasis

9. How to end an email
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Date - To - From - Subject Headings
Strategy and Humanness
Internal Letters. Sometimes classified as Reports

10. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Concrete Words
Coherent writing
Mechanical Devices
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only

11. The ____________ of a word are its literal meanings - as defined in a dictionary.
Main parts of a set of instructions
Cautiously i.e. BTW: by the way
It is integral in how your audience will receive and accept the information.
Denotaion

12. Clairty
Sentence Length
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Your audience is the best guide for What and How

13. How do you know what to include in your message?
Things to think through when planning a website
Your audience is the best guide for What and How
One-third
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.

14. When should email NOT be used?
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Information the reader will want - put it first.
Tone

15. General considerations with Email Messages
Purpose - Format - Composition
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Revision - Editing - Proofreading
Conciseness - Clarity - Etiquette - Correctness

16. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Short report
Business Writing Style
Rules for writing instructions
Tone

17. What is current emphasis on for a Letter?
Strategy and Humanness
Put it Last - using the opening to prepare the audience
Buzz Words
Organizational - Professional - Personal

18. Formality Considerations
Euphemismss
Internal Letters. Sometimes classified as Reports
Key draft questions
Casual - Informal - or Formal

19. How much time should a student spend in each writing stage?
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
One-third
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Euphemismss

20. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Short report
Position
Selecting the proper medium
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING

21. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Biased Language
Business Writing Style
Selecting the proper medium
Get Feedback From Others!

22. What are Pros of Email?
Sentence Variety
Procedures
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record

23. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Concrete Words
Three P's for success in writing a memo
Euphemismss
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;

24. E.g. 'most important'
Garbled Sentences
Direct Statements
Euphemismss
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose

25. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Selecting the proper medium
Characteristics do employers like to see in a resume
Climatic Order
Main parts of a set of instructions

26. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Mechanical Devices
Information needed for short report
Guidelines for successful group writing
Telegraphic Style

27. What is a Memorandum?
Preparation - Research - Organization - Writing - Revision
Internal Letters. Sometimes classified as Reports
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed

28. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Examples of medium s of business communication
What do you want to say - Say It - Say it Better
Conciseness
Affectation

29. Use Initialisms
It is integral in how your audience will receive and accept the information.
Cautiously i.e. BTW: by the way
Direct Statements
Purpose - Format - Composition

30. What is Direct Order?
Conciseness
Preparation - Research - Organization - Writing - Revision
Position
Information the reader will want - put it first.

31. What is critical to a message's success?
Attractive and Readable Format
Things to think through when planning a website
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Figures of Speech

32. Why Avoid Perfectionism in Drafting?
Intensifiers
Emphasis
Helps include all important information; Makes you more willing to revise
Main parts of a set of instructions

33. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Cliches
Main parts of internal proposals
Short report
Guidelines for effective business e-mail messages

34. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Connotation
Characteristics do employers like to see in a resume
Revision - Editing - Proofreading
Strategy and Humanness

35. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Characteristics of job-related writing
Cliches
Information needed for short report

36. How is formatting important?
Your Name - Closing Statement such as Thanks - Regards in more formal messages
It is integral in how your audience will receive and accept the information.
'You Viewpoint'
Information the reader will want - put it first.

37. Conciseness
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Cut out nonessentials - Minimize references to Previous Communications
Organizational - Professional - Personal

38. What are Cons of Email?

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39. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Business Writing Style
Figures of Speech
Examples of medium s of business communication

40. Correctness
Tone
Guidelines for effective business e-mail messages
Mechanical Devices
Write Correctly so others will not think you are stupid or lack credibility

41. What should you know about a Letter?
Abstract words
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Revision of content - Organization - Formatting
Purpose - Format - Composition

42. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Selecting the proper medium
Main parts of a set of instructions
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Telegraphic Style

43. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Sentence Length
Idioms
Garbled Sentences
Abstract words

44. What are three levels of Revision?
Connotation
Business Writing Style
Characteristics of job-related writing
Revision of content - Organization - Formatting

45. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Conciseness
Three P's for success in writing a memo
Most Important Information First - and then Descending Order
Guidelines for effective business e-mail messages

46. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Organizational - Professional - Personal
Characteristics of job-related writing
Revision of content - Organization - Formatting
Sentence Variety

47. Using words like 'most - much - very' with caution - wthout overdoing it.
Intensifiers
Tone
Cut out nonessentials - Minimize references to Previous Communications
Organizational - Professional - Personal

48. Goal and audience
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Things to think through when planning a website
Main parts of a set of instructions
Coherent writing

49. What is the best advice for Drafting?
One-third
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Garbled Sentences
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress

50. How do you Plan the message?
Four keys to effective writing
Information the reader will want - put it first.
Emphasis
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;

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The Business Writing Process

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