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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Direct Statements
Characteristics of job-related writing
Revision of content - Organization - Formatting
Procedures
2. What is current emphasis on for a Letter?
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Sentence Type
Strategy and Humanness
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
3. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Guidelines for effective business e-mail messages
Abstract words
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Characteristics do employers like to see in a resume
4. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Preparation - Research - Organization - Writing - Revision
Buzz Words
Ethics in Business Writing
Examples of medium s of business communication
5. To set you apart from the others; show that you have customized your resume for that company/job opening
Goal of a letter of application
What do you want to say - Say It - Say it Better
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
6. Stages can also be summarized as...
Figures of Speech
Affectation
What do you want to say - Say It - Say it Better
Main parts of internal proposals
7. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Guidelines for successful group writing
Coherent writing
Casual - Informal - or Formal
Abstract words
8. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Outlining
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Instructions
Long Dashes
9. E.g. 'most important'
Direct Statements
Garbled Sentences
Cautiously i.e. BTW: by the way
Cliches
10. How much time should a student spend in each writing stage?
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
One-third
Buzz Words
Date - To - From - Subject Headings
11. What is the best advice for Drafting?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Recipient's Name and Introduce Yourself
Information the reader will want - put it first.
Mechanical Devices
12. How do you begin the message?
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13. What are the activities in the planning stage?
Position
'You Viewpoint'
Outlining
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
14. Clairty
Recipient's Name and Introduce Yourself
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Repetition
Active Voice
15. How to end an email
Garbled Sentences
Attractive and Readable Format
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Intensifiers
16. How do you present information in long messages?
Connotation
Buzz Words
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
similar
17. The ____________ of a word are its literal meanings - as defined in a dictionary.
Denotaion
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Euphemismss
Idioms
18. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Affectation
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Key draft questions
Internal Letters. Sometimes classified as Reports
19. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Sentence Type
Figures of Speech
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Goal of a letter of application
20. Purpose - findings - conclusion - and recommendations
Purpose - Format - Composition
Telegraphic Style
Idioms
Information needed for short report
21. What should you know about a Letter?
Purpose - Format - Composition
Mechanical Devices
Revision of content - Organization - Formatting
It is integral in how your audience will receive and accept the information.
22. Use to call attention to a particular word or statement --
What do you want to say - Say It - Say it Better
Long Dashes
It is integral in how your audience will receive and accept the information.
Intensifiers
23. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Sentence Type
One-third
Characteristics of job-related writing
Buzz Words
24. What are three levels of Revision?
Goal of a letter of application
Revision of content - Organization - Formatting
'You Viewpoint'
Abstract words
25. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Position
Ethics in Business Writing
Coherent writing
Date - To - From - Subject Headings
26. Conciseness
Your audience is the best guide for What and How
Mechanical Devices
Abstract words
Cut out nonessentials - Minimize references to Previous Communications
27. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Selecting the proper medium
similar
Revision - Editing - Proofreading
28. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Organizational - Professional - Personal
Guidelines for effective business e-mail messages
Short report
Recursive
29. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Business Writing Style
Coherent writing
Abstract words
Preparation - Research - Organization - Writing - Revision
30. What is a Memorandum?
Revision - Editing - Proofreading
Cliches
What do you want to say - Say It - Say it Better
Internal Letters. Sometimes classified as Reports
31. What types of research is done in gathering information?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Main parts of a set of instructions
Main parts of instructions
Organizational - Professional - Personal
32. How do you Plan the message?
Recursive
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Sentence Variety
33. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Your audience is the best guide for What and How
Four keys to effective writing
34. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Denotaion
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Garbled Sentences
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
35. Formal
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Things to think through when planning a website
Examples of medium s of business communication
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
36. What techniques can be used for gathering information?
Tone
Intensifiers
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
37. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Affectation
Buzz Words
Emphasis
Subordination
38. Use Initialisms
Connotation
Organizational - Professional - Personal
Cautiously i.e. BTW: by the way
Sentence Variety
39. Formality Considerations
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Casual - Informal - or Formal
Telegraphic Style
Garbled Sentences
40. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Subordination
Idioms
Sentence Length
Recursive
41. Using short and long sentences strategically
Affectation
Sentence Length
Conciseness
Cliches
42. Why Avoid Perfectionism in Drafting?
Helps include all important information; Makes you more willing to revise
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Selecting the proper medium
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
43. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Rules for writing instructions
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Casual - Informal - or Formal
Wordiness
44. What are Individual Contexts
Wordiness
Garbled Sentences
Subordination
Organizational - Professional - Personal
45. Correctness
Write Correctly so others will not think you are stupid or lack credibility
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Casual - Informal - or Formal
Connotation
46. General considerations with Email Messages
Direct Statements
Information the reader will want - put it first.
Recursive
Conciseness - Clarity - Etiquette - Correctness
47. How do you present information in message?
Most Important Information First - and then Descending Order
Guidelines for effective business e-mail messages
Main parts of internal proposals
Organizational - Professional - Personal
48. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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49. Tell and show how to do something
Main parts of a set of instructions
Instructions
Goal of a letter of application
Active Voice
50. Techniques for writing memos and emails are...
similar
Instructions
Get Feedback From Others!
Information needed for short report