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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Recursive
Outlining
Sentence Type
Active Voice
2. What is format of most Memos?
Cautiously i.e. BTW: by the way
Date - To - From - Subject Headings
similar
Things to think through when planning a website
3. What are the activities in the planning stage?
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Recipient's Name and Introduce Yourself
Write Correctly so others will not think you are stupid or lack credibility
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
4. To emphasize the performer of an action: make the performer the subject of the verb
Revision of content - Organization - Formatting
Direct Statements
Active Voice
Internal Letters. Sometimes classified as Reports
5. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Organizational - Professional - Personal
Characteristics do employers like to see in a resume
Cautiously i.e. BTW: by the way
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
6. How do you begin the message?
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7. Concern policies and regulations found in employee handbooks and other internal corporate communications
Procedures
Coherent writing
Mechanical Devices
Telegraphic Style
8. Formal
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Subordination
Direct Statements
Internal Letters. Sometimes classified as Reports
9. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Concrete Words
Position
Buzz Words
similar
10. When to use Instant Messaging?
Attractive and Readable Format
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Long Dashes
Repetition
11. How do you present information in long messages?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Purpose - Format - Composition
Biased Language
Four keys to effective writing
12. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Intensifiers
Characteristics of job-related writing
Four keys to effective writing
Three P's for success in writing a memo
13. Informal
One-third
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Active Voice
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
14. Purpose - findings - conclusion - and recommendations
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Things to think through when planning a website
Long Dashes
Information needed for short report
15. What are three levels of Editing?
Coherent writing
Ethics in Business Writing
Mechanical Devices
Revision - Editing - Proofreading
16. E.g. 'most important'
Direct Statements
Goal of a letter of application
Main parts of a set of instructions
Organizational - Professional - Personal
17. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Ethics in Business Writing
Preparation - Research - Organization - Writing - Revision
Rules for writing instructions
Repetition
18. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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19. Formality Considerations
Tone
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Telegraphic Style
Casual - Informal - or Formal
20. What is critical to a message's success?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Attractive and Readable Format
Instructions
Get Feedback From Others!
21. Using short and long sentences strategically
Conciseness - Clarity - Etiquette - Correctness
similar
Sentence Length
Telegraphic Style
22. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Position
What do you want to say - Say It - Say it Better
Goal of a letter of application
23. What are three levels of Revision?
Organizational - Professional - Personal
Revision of content - Organization - Formatting
Conciseness - Clarity - Etiquette - Correctness
Revision - Editing - Proofreading
24. How much time should a student spend in each writing stage?
Coherent writing
One-third
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Idioms
25. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Short report
Outlining
Sentence Variety
Rules for writing instructions
26. What should you know about a Letter?
Purpose - Format - Composition
Revision - Editing - Proofreading
Cautiously i.e. BTW: by the way
One-third
27. Using words like 'most - much - very' with caution - wthout overdoing it.
Climatic Order
Intensifiers
similar
Examples of medium s of business communication
28. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Characteristics of job-related writing
Sentence Type
Key draft questions
Long Dashes
29. When should email NOT be used?
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Write Correctly so others will not think you are stupid or lack credibility
Long Dashes
One-third
30. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Garbled Sentences
Concrete Words
Your audience is the best guide for What and How
Four keys to effective writing
31. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Coherent writing
Subordination
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Long Dashes
32. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Examples of medium s of business communication
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Cut out nonessentials - Minimize references to Previous Communications
Goal of a letter of application
33. How do you know what to include in your message?
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Most Important Information First - and then Descending Order
Your audience is the best guide for What and How
34. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Get Feedback From Others!
'You Viewpoint'
Cliches
Key draft questions
35. Are these stages recursive or linear?
Coherent writing
Recursive
It is integral in how your audience will receive and accept the information.
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
36. Steps to Successful Writing
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Revision of content - Organization - Formatting
Preparation - Research - Organization - Writing - Revision
Sentence Variety
37. What is current emphasis on for a Letter?
Strategy and Humanness
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Purpose - Format - Composition
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
38. What are Pros of Email?
Rules for writing instructions
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Business Writing Style
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
39. Sentences can vary in sentence length - word order - loose and periodic sentences
Sentence Variety
Short report
Characteristics of job-related writing
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
40. Use Initialisms
Cautiously i.e. BTW: by the way
Recursive
Business Writing Style
Characteristics of job-related writing
41. Clairty
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Tone
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Three P's for success in writing a memo
42. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Characteristics of job-related writing
Conciseness - Clarity - Etiquette - Correctness
Emphasis
Climatic Order
43. Correctness
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Write Correctly so others will not think you are stupid or lack credibility
Ethics in Business Writing
Characteristics of job-related writing
44. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Main parts of instructions
Organizational - Professional - Personal
Emphasis
Purpose - Format - Composition
45. Conciseness
Information the reader will want - put it first.
Cut out nonessentials - Minimize references to Previous Communications
Strategy and Humanness
Ethics in Business Writing
46. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Idioms
Get Feedback From Others!
Intensifiers
Affectation
47. What is the best advice for Drafting?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Recursive
Get Feedback From Others!
48. Stages can also be summarized as...
Strategy and Humanness
Conciseness
What do you want to say - Say It - Say it Better
Connotation
49. How do you present information in message?
Mechanical Devices
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Most Important Information First - and then Descending Order
Active Voice
50. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Biased Language
Instructions
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Cut out nonessentials - Minimize references to Previous Communications