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The Business Writing Process

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Informal






2. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y

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3. When should email NOT be used?






4. Conciseness






5. What is critical to a message's success?






6. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.






7. How to end an email






8. General considerations with Email Messages






9. E.g. 'most important'






10. Using words like 'most - much - very' with caution - wthout overdoing it.






11. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence






12. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.






13. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed






14. Repeating keywords and key phrases






15. Use to call attention to a particular word or statement --






16. What is important in the Revising stage?






17. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary






18. To emphasize the performer of an action: make the performer the subject of the verb






19. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme






20. Steps to Successful Writing






21. Sentences can vary in sentence length - word order - loose and periodic sentences






22. How do you Plan the message?






23. Listing the ideas or facts within a sentence in sequence from least to most important






24. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.






25. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.






26. Are these stages recursive or linear?






27. When to use Instant Messaging?






28. What are three levels of Revision?






29. To set you apart from the others; show that you have customized your resume for that company/job opening






30. What types of research is done in gathering information?






31. Purpose - findings - conclusion - and recommendations






32. Audience's preferences - personal work style - how widely info needs to be distributed etc.






33. How do you present information in message?






34. What is Direct Order?






35. What are the activities in the planning stage?






36. What techniques can be used for gathering information?






37. The ____________ of a word are its literal meanings - as defined in a dictionary.






38. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o






39. Purpose - problem - plan/solution - conclusion






40. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.






41. Iitalics - bold type - underlining etc.






42. Formal






43. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?






44. What is a Memorandum?






45. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo






46. Formality Considerations






47. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations






48. How do you present information in long messages?






49. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.






50. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)