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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Purpose - problem - plan/solution - conclusion
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Main parts of internal proposals
Cut out nonessentials - Minimize references to Previous Communications
Euphemismss
2. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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3. Repeating keywords and key phrases
Instructions
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
One-third
Repetition
4. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Position
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Euphemismss
Abstract words
5. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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6. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Casual - Informal - or Formal
Business Writing Style
Coherent writing
'You Viewpoint'
7. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Cautiously i.e. BTW: by the way
Procedures
Telegraphic Style
Date - To - From - Subject Headings
8. What is the best advice for Drafting?
Denotaion
Write Correctly so others will not think you are stupid or lack credibility
Recursive
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
9. Conciseness
Position
Cut out nonessentials - Minimize references to Previous Communications
It is integral in how your audience will receive and accept the information.
Sentence Variety
10. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Examples of medium s of business communication
Information needed for short report
Subordination
Figures of Speech
11. Etiquette
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Sentence Variety
Preparation - Research - Organization - Writing - Revision
Short report
12. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Revision of content - Organization - Formatting
Sentence Length
Main parts of a set of instructions
Telegraphic Style
13. What is important in the Revising stage?
Goal of a letter of application
Helps include all important information; Makes you more willing to revise
Biased Language
Get Feedback From Others!
14. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Main parts of instructions
Main parts of internal proposals
Affectation
Preparation - Research - Organization - Writing - Revision
15. How do you begin the message?
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16. How is formatting important?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Purpose - Format - Composition
It is integral in how your audience will receive and accept the information.
Characteristics do employers like to see in a resume
17. Formal
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Ethics in Business Writing
18. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Purpose - Format - Composition
Information the reader will want - put it first.
Figures of Speech
Guidelines for successful group writing
19. Goal and audience
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Recursive
Goal of a letter of application
Things to think through when planning a website
20. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Characteristics of job-related writing
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Procedures
Rules for writing instructions
21. What is critical to a message's success?
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Attractive and Readable Format
Main parts of instructions
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
22. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Recursive
Euphemismss
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Short report
23. What is current emphasis on for a Letter?
Strategy and Humanness
Key draft questions
Selecting the proper medium
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
24. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Tone
Conciseness
Biased Language
Three P's for success in writing a memo
25. Sentences can vary in sentence length - word order - loose and periodic sentences
Sentence Variety
What do you want to say - Say It - Say it Better
Idioms
Mechanical Devices
26. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Sentence Type
Active Voice
Figures of Speech
27. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Guidelines for effective business e-mail messages
similar
Buzz Words
Abstract words
28. What are Individual Contexts
Organizational - Professional - Personal
Long Dashes
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Instructions
29. What are Cons of Email?
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30. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Active Voice
Key draft questions
Figures of Speech
Garbled Sentences
31. How do you Plan the message?
Biased Language
Telegraphic Style
Tone
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
32. E.g. 'most important'
Cliches
Direct Statements
Examples of medium s of business communication
Organizational - Professional - Personal
33. Stages can also be summarized as...
Attractive and Readable Format
Active Voice
Selecting the proper medium
What do you want to say - Say It - Say it Better
34. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Coherent writing
Buzz Words
Climatic Order
Your Name - Closing Statement such as Thanks - Regards in more formal messages
35. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Ethics in Business Writing
Internal Letters. Sometimes classified as Reports
Examples of medium s of business communication
Telegraphic Style
36. Steps to Successful Writing
Preparation - Research - Organization - Writing - Revision
Intensifiers
Denotaion
Tone
37. How do you present information in long messages?
Figures of Speech
Purpose - Format - Composition
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Three P's for success in writing a memo
38. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Figures of Speech
Outlining
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Write Correctly so others will not think you are stupid or lack credibility
39. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Characteristics do employers like to see in a resume
Casual - Informal - or Formal
Characteristics of job-related writing
Purpose - Format - Composition
40. When to use Instant Messaging?
Outlining
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Cut out nonessentials - Minimize references to Previous Communications
41. Tell and show how to do something
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Instructions
Helps include all important information; Makes you more willing to revise
42. How do you know what to include in your message?
Date - To - From - Subject Headings
Your audience is the best guide for What and How
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Purpose - Format - Composition
43. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Guidelines for successful group writing
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Three P's for success in writing a memo
44. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Revision of content - Organization - Formatting
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Idioms
45. Using short and long sentences strategically
Strategy and Humanness
Instructions
Conciseness - Clarity - Etiquette - Correctness
Sentence Length
46. What are three levels of Revision?
Long Dashes
Revision of content - Organization - Formatting
Biased Language
Cut out nonessentials - Minimize references to Previous Communications
47. To emphasize the performer of an action: make the performer the subject of the verb
Active Voice
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Concrete Words
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
48. General considerations with Email Messages
Get Feedback From Others!
Figures of Speech
Garbled Sentences
Conciseness - Clarity - Etiquette - Correctness
49. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Selecting the proper medium
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Recipient's Name and Introduce Yourself
Your Name - Closing Statement such as Thanks - Regards in more formal messages
50. What types of research is done in gathering information?
Connotation
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Sentence Variety
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews