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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Euphemismss
Cliches
Casual - Informal - or Formal
Conciseness - Clarity - Etiquette - Correctness
2. What is the best advice for Drafting?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Emphasis
Conciseness
Attractive and Readable Format
3. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Mechanical Devices
Four keys to effective writing
Selecting the proper medium
4. What are the activities in the planning stage?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Put it Last - using the opening to prepare the audience
Position
Long Dashes
5. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Garbled Sentences
Date - To - From - Subject Headings
Climatic Order
Emphasis
6. Iitalics - bold type - underlining etc.
Helps include all important information; Makes you more willing to revise
Mechanical Devices
Most Important Information First - and then Descending Order
Casual - Informal - or Formal
7. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Main parts of instructions
Guidelines for effective business e-mail messages
Sentence Variety
Characteristics of job-related writing
8. What are three levels of Revision?
Revision - Editing - Proofreading
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Revision of content - Organization - Formatting
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
9. Are these stages recursive or linear?
Characteristics of job-related writing
Subordination
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Recursive
10. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Get Feedback From Others!
Buzz Words
Goal of a letter of application
Emphasis
11. Purpose - findings - conclusion - and recommendations
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Telegraphic Style
Information needed for short report
Strategy and Humanness
12. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Buzz Words
It is integral in how your audience will receive and accept the information.
Three P's for success in writing a memo
Revision - Editing - Proofreading
13. Listing the ideas or facts within a sentence in sequence from least to most important
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Climatic Order
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
14. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Concrete Words
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Cautiously i.e. BTW: by the way
Purpose - Format - Composition
15. What is Indirect Order?
Put it Last - using the opening to prepare the audience
Your audience is the best guide for What and How
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Idioms
16. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Write Correctly so others will not think you are stupid or lack credibility
Main parts of instructions
Four keys to effective writing
What do you want to say - Say It - Say it Better
17. What types of research is done in gathering information?
Direct Statements
Cautiously i.e. BTW: by the way
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
18. How do you Plan the message?
Revision - Editing - Proofreading
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
19. Using words like 'most - much - very' with caution - wthout overdoing it.
What do you want to say - Say It - Say it Better
Intensifiers
Buzz Words
One-third
20. What is critical to a message's success?
Wordiness
Preparation - Research - Organization - Writing - Revision
Attractive and Readable Format
Conciseness - Clarity - Etiquette - Correctness
21. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
'You Viewpoint'
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Characteristics of job-related writing
22. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Outlining
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Guidelines for successful group writing
Key draft questions
23. Use Initialisms
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Cautiously i.e. BTW: by the way
Write Correctly so others will not think you are stupid or lack credibility
Euphemismss
24. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Sentence Type
Characteristics do employers like to see in a resume
Strategy and Humanness
Casual - Informal - or Formal
25. Casual
Idioms
Cliches
Sentence Length
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
26. Formality Considerations
Figures of Speech
Cautiously i.e. BTW: by the way
Casual - Informal - or Formal
Ethics in Business Writing
27. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Characteristics do employers like to see in a resume
Ethics in Business Writing
Put it Last - using the opening to prepare the audience
Guidelines for successful group writing
28. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
'You Viewpoint'
Most Important Information First - and then Descending Order
Coherent writing
Characteristics of job-related writing
29. Sentences can vary in sentence length - word order - loose and periodic sentences
Guidelines for effective business e-mail messages
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Sentence Variety
Affectation
30. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Idioms
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Guidelines for successful group writing
Casual - Informal - or Formal
31. Correctness
Revision - Editing - Proofreading
Outlining
Write Correctly so others will not think you are stupid or lack credibility
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
32. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Subordination
Instructions
Helps include all important information; Makes you more willing to revise
Direct Statements
33. To emphasize the performer of an action: make the performer the subject of the verb
Key draft questions
Active Voice
Ethics in Business Writing
Your Name - Closing Statement such as Thanks - Regards in more formal messages
34. How do you begin the message?
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35. How do you present information in message?
Most Important Information First - and then Descending Order
Attractive and Readable Format
Biased Language
Internal Letters. Sometimes classified as Reports
36. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Key draft questions
Examples of medium s of business communication
Characteristics do employers like to see in a resume
Buzz Words
37. Formal
Conciseness
Characteristics do employers like to see in a resume
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Intensifiers
38. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Connotation
Casual - Informal - or Formal
It is integral in how your audience will receive and accept the information.
Cut out nonessentials - Minimize references to Previous Communications
39. E.g. 'most important'
Direct Statements
Position
Rules for writing instructions
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
40. Informal
Figures of Speech
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Telegraphic Style
Direct Statements
41. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Affectation
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
42. What are Cons of Email?
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43. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Write Correctly so others will not think you are stupid or lack credibility
Active Voice
Main parts of internal proposals
Tone
44. What should you know about a Letter?
Key draft questions
Organizational - Professional - Personal
Purpose - Format - Composition
Attractive and Readable Format
45. What is Direct Order?
Strategy and Humanness
Main parts of internal proposals
Information the reader will want - put it first.
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
46. Use to call attention to a particular word or statement --
Long Dashes
Denotaion
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Coherent writing
47. Clairty
Attractive and Readable Format
Conciseness
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Biased Language
48. When should email NOT be used?
Examples of medium s of business communication
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Emphasis
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
49. What is important in the Revising stage?
Get Feedback From Others!
Three P's for success in writing a memo
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Short report
50. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Rules for writing instructions
Main parts of a set of instructions
Characteristics of job-related writing
Mechanical Devices
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