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The Business Writing Process

Subjects : writing-skills, business-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How do you present information in message?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Recursive
Casual - Informal - or Formal
Most Important Information First - and then Descending Order

2. How do you begin the message?

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3. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Short report
Information needed for short report

4. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Connotation
Position
Repetition

5. General considerations with Email Messages
Preparation - Research - Organization - Writing - Revision
Get Feedback From Others!
Conciseness - Clarity - Etiquette - Correctness
Climatic Order

6. What are Cons of Email?

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7. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Main parts of instructions
Idioms
Position

8. Stages can also be summarized as...
Sentence Length
Conciseness - Clarity - Etiquette - Correctness
Wordiness
What do you want to say - Say It - Say it Better

9. What should you know about a Letter?
Goal of a letter of application
Purpose - Format - Composition
Business Writing Style
Euphemismss

10. Purpose - findings - conclusion - and recommendations
Intensifiers
Information needed for short report
Ethics in Business Writing
Telegraphic Style

11. What is format of most Memos?
Most Important Information First - and then Descending Order
Date - To - From - Subject Headings
Main parts of instructions
Three P's for success in writing a memo

12. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Internal Letters. Sometimes classified as Reports
Coherent writing
Revision of content - Organization - Formatting
Characteristics do employers like to see in a resume

13. Purpose - problem - plan/solution - conclusion
Recipient's Name and Introduce Yourself
Climatic Order
Helps include all important information; Makes you more willing to revise
Main parts of internal proposals

14. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Climatic Order
Business Writing Style
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.

15. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Wordiness
Euphemismss
Instructions
Procedures

16. Iitalics - bold type - underlining etc.
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Helps include all important information; Makes you more willing to revise
Ethics in Business Writing
Mechanical Devices

17. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Subordination
Main parts of a set of instructions
Characteristics do employers like to see in a resume
Your audience is the best guide for What and How

18. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Things to think through when planning a website
Emphasis
Sentence Length
Conciseness

19. Use to call attention to a particular word or statement --
Active Voice
Helps include all important information; Makes you more willing to revise
Long Dashes
Figures of Speech

20. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Examples of medium s of business communication
Key draft questions
Figures of Speech
One-third

21. Plan what you are going to say - polish what you wrote before you sent it - proofread everything

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22. Techniques for writing memos and emails are...
Goal of a letter of application
similar
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Preparation - Research - Organization - Writing - Revision

23. Casual
Date - To - From - Subject Headings
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Revision of content - Organization - Formatting
Goal of a letter of application

24. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Characteristics do employers like to see in a resume
Information needed for short report
Tone

25. What are Individual Contexts
Direct Statements
Biased Language
Organizational - Professional - Personal
Procedures

26. How do you Plan the message?
Sentence Variety
Main parts of internal proposals
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Mechanical Devices

27. Clairty
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Subordination
It is integral in how your audience will receive and accept the information.
Idioms

28. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Outlining
Wordiness
What do you want to say - Say It - Say it Better
Four keys to effective writing

29. Steps to Successful Writing
Preparation - Research - Organization - Writing - Revision
Cut out nonessentials - Minimize references to Previous Communications
Climatic Order
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed

30. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
'You Viewpoint'
Characteristics of job-related writing
Affectation
Goal of a letter of application

31. What is current emphasis on for a Letter?
Direct Statements
What do you want to say - Say It - Say it Better
Examples of medium s of business communication
Strategy and Humanness

32. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Most Important Information First - and then Descending Order
Main parts of instructions
Characteristics of job-related writing
Key draft questions

33. To emphasize the performer of an action: make the performer the subject of the verb
Internal Letters. Sometimes classified as Reports
Active Voice
Direct Statements
Main parts of a set of instructions

34. Tell and show how to do something
Subordination
Characteristics do employers like to see in a resume
Rules for writing instructions
Instructions

35. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y

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36. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
similar
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Cliches
Four keys to effective writing

37. What is Direct Order?
Main parts of a set of instructions
Information the reader will want - put it first.
Characteristics of job-related writing
Emphasis

38. When to use Instant Messaging?
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Coherent writing
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING

39. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Revision of content - Organization - Formatting
Information the reader will want - put it first.
Abstract words
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only

40. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Strategy and Humanness
Telegraphic Style
Sentence Type
Guidelines for effective business e-mail messages

41. Goal and audience
Outlining
Things to think through when planning a website
Write Correctly so others will not think you are stupid or lack credibility
Denotaion

42. What techniques can be used for gathering information?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Coherent writing
Get Feedback From Others!
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams

43. Are these stages recursive or linear?
Long Dashes
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
'You Viewpoint'
Recursive

44. What is a Memorandum?
Instructions
Euphemismss
Internal Letters. Sometimes classified as Reports
Recipient's Name and Introduce Yourself

45. What types of research is done in gathering information?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Connotation
Conciseness
Organizational - Professional - Personal

46. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Conciseness
Climatic Order
Emphasis

47. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Strategy and Humanness
Procedures
Characteristics of job-related writing
Business Writing Style

48. How to end an email
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Information needed for short report
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Three P's for success in writing a memo

49. Use Initialisms
Goal of a letter of application
Cautiously i.e. BTW: by the way
Procedures
Direct Statements

50. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Coherent writing
Concrete Words
Write Correctly so others will not think you are stupid or lack credibility
It is integral in how your audience will receive and accept the information.