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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To emphasize the performer of an action: make the performer the subject of the verb
Active Voice
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Figures of Speech
Sentence Type
2. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Emphasis
Connotation
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Date - To - From - Subject Headings
3. Sentences can vary in sentence length - word order - loose and periodic sentences
Abstract words
Sentence Type
Characteristics of job-related writing
Sentence Variety
4. What are Individual Contexts
Organizational - Professional - Personal
Examples of medium s of business communication
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Your Name - Closing Statement such as Thanks - Regards in more formal messages
5. When to use Instant Messaging?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Sentence Type
Helps include all important information; Makes you more willing to revise
6. Informal
Telegraphic Style
Main parts of a set of instructions
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Things to think through when planning a website
7. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Main parts of a set of instructions
Tone
Affectation
Active Voice
8. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Examples of medium s of business communication
Coherent writing
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Write Correctly so others will not think you are stupid or lack credibility
9. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Outlining
Long Dashes
Buzz Words
Put it Last - using the opening to prepare the audience
10. How do you present information in long messages?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Selecting the proper medium
Telegraphic Style
11. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Helps include all important information; Makes you more willing to revise
Key draft questions
One-third
12. How to end an email
Characteristics of job-related writing
Characteristics of job-related writing
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Biased Language
13. Clairty
What do you want to say - Say It - Say it Better
Main parts of internal proposals
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
14. Using words like 'most - much - very' with caution - wthout overdoing it.
Conciseness
Intensifiers
Date - To - From - Subject Headings
Outlining
15. Casual
Characteristics of job-related writing
Denotaion
Put it Last - using the opening to prepare the audience
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
16. What is the general Purpose of a Letter?
Business Writing Style
Wordiness
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
17. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Attractive and Readable Format
Emphasis
Selecting the proper medium
Ethics in Business Writing
18. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Short report
Buzz Words
Direct Statements
It is integral in how your audience will receive and accept the information.
19. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Goal of a letter of application
Figures of Speech
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Your audience is the best guide for What and How
20. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Buzz Words
Internal Letters. Sometimes classified as Reports
Characteristics do employers like to see in a resume
21. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Long Dashes
Cliches
Connotation
Helps include all important information; Makes you more willing to revise
22. General considerations with Email Messages
Long Dashes
Sentence Variety
Conciseness - Clarity - Etiquette - Correctness
Organizational - Professional - Personal
23. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Sentence Variety
Conciseness
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Idioms
24. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Affectation
Denotaion
Abstract words
Casual - Informal - or Formal
25. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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26. Repeating keywords and key phrases
Characteristics of job-related writing
Repetition
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Recursive
27. Use to call attention to a particular word or statement --
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Long Dashes
Characteristics do employers like to see in a resume
Procedures
28. How much time should a student spend in each writing stage?
One-third
Figures of Speech
Put it Last - using the opening to prepare the audience
Write Correctly so others will not think you are stupid or lack credibility
29. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Repetition
Guidelines for effective business e-mail messages
Purpose - Format - Composition
Casual - Informal - or Formal
30. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Cut out nonessentials - Minimize references to Previous Communications
Main parts of instructions
Direct Statements
Cliches
31. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Revision of content - Organization - Formatting
Subordination
Revision - Editing - Proofreading
32. What should you know about a Letter?
Sentence Length
Euphemismss
Telegraphic Style
Purpose - Format - Composition
33. The ____________ of a word are its literal meanings - as defined in a dictionary.
Recursive
Emphasis
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Denotaion
34. What are Pros of Email?
Examples of medium s of business communication
Abstract words
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
35. Purpose - findings - conclusion - and recommendations
Ethics in Business Writing
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Information needed for short report
36. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Sentence Type
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Your audience is the best guide for What and How
37. Concern policies and regulations found in employee handbooks and other internal corporate communications
Strategy and Humanness
Procedures
Instructions
Revision - Editing - Proofreading
38. Conciseness
Cut out nonessentials - Minimize references to Previous Communications
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Repetition
Cliches
39. Correctness
Affectation
Strategy and Humanness
Information needed for short report
Write Correctly so others will not think you are stupid or lack credibility
40. Listing the ideas or facts within a sentence in sequence from least to most important
Figures of Speech
Your audience is the best guide for What and How
Characteristics do employers like to see in a resume
Climatic Order
41. How do you begin the message?
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42. What types of research is done in gathering information?
Casual - Informal - or Formal
Main parts of a set of instructions
Euphemismss
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
43. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Concrete Words
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Preparation - Research - Organization - Writing - Revision
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
44. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Connotation
Selecting the proper medium
Recursive
Position
45. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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46. Use Initialisms
Repetition
Ethics in Business Writing
Cautiously i.e. BTW: by the way
Position
47. Steps to Successful Writing
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Preparation - Research - Organization - Writing - Revision
Helps include all important information; Makes you more willing to revise
Things to think through when planning a website
48. What is critical to a message's success?
Helps include all important information; Makes you more willing to revise
Conciseness - Clarity - Etiquette - Correctness
Attractive and Readable Format
Abstract words
49. What is the best advice for Drafting?
Guidelines for effective business e-mail messages
Main parts of a set of instructions
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Your audience is the best guide for What and How
50. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Organizational - Professional - Personal
Position
Emphasis
Sentence Length