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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Use to call attention to a particular word or statement --
Long Dashes
Subordination
Garbled Sentences
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
2. General considerations with Email Messages
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Conciseness - Clarity - Etiquette - Correctness
3. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Denotaion
Connotation
Coherent writing
4. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Connotation
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Cliches
Put it Last - using the opening to prepare the audience
5. Iitalics - bold type - underlining etc.
Mechanical Devices
Get Feedback From Others!
similar
Telegraphic Style
6. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Main parts of instructions
Sentence Variety
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
7. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Characteristics of job-related writing
Buzz Words
One-third
Affectation
8. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Selecting the proper medium
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
What do you want to say - Say It - Say it Better
Concrete Words
9. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Rules for writing instructions
Guidelines for effective business e-mail messages
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Conciseness
10. Formality Considerations
Connotation
Cautiously i.e. BTW: by the way
Casual - Informal - or Formal
One-third
11. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Put it Last - using the opening to prepare the audience
Coherent writing
Affectation
Procedures
12. How is formatting important?
Goal of a letter of application
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Connotation
It is integral in how your audience will receive and accept the information.
13. Techniques for writing memos and emails are...
'You Viewpoint'
Connotation
Instructions
similar
14. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Instructions
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Garbled Sentences
Main parts of internal proposals
15. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Sentence Type
Concrete Words
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
It is integral in how your audience will receive and accept the information.
16. How do you present information in long messages?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
What do you want to say - Say It - Say it Better
Key draft questions
Climatic Order
17. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Date - To - From - Subject Headings
Garbled Sentences
Euphemismss
Four keys to effective writing
18. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Attractive and Readable Format
Guidelines for successful group writing
Buzz Words
19. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Guidelines for successful group writing
Business Writing Style
Subordination
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
20. What techniques can be used for gathering information?
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Tone
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Date - To - From - Subject Headings
21. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Cliches
Position
Wordiness
Characteristics of job-related writing
22. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Buzz Words
Repetition
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Short report
23. What are three levels of Revision?
Business Writing Style
Procedures
One-third
Revision of content - Organization - Formatting
24. Etiquette
Subordination
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Your audience is the best guide for What and How
25. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Conciseness
Characteristics do employers like to see in a resume
similar
Subordination
26. Clairty
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Recursive
Cautiously i.e. BTW: by the way
Main parts of instructions
27. What is the best advice for Drafting?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
'You Viewpoint'
Business Writing Style
Direct Statements
28. How do you know what to include in your message?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Buzz Words
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Your audience is the best guide for What and How
29. How much time should a student spend in each writing stage?
One-third
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Goal of a letter of application
Direct Statements
30. E.g. 'most important'
Garbled Sentences
Most Important Information First - and then Descending Order
Direct Statements
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
31. How to end an email
Intensifiers
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Direct Statements
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
32. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Affectation
Idioms
Connotation
33. When should email NOT be used?
Characteristics of job-related writing
Abstract words
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
34. Steps to Successful Writing
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Preparation - Research - Organization - Writing - Revision
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Things to think through when planning a website
35. Correctness
Business Writing Style
Write Correctly so others will not think you are stupid or lack credibility
Things to think through when planning a website
Intensifiers
36. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Rules for writing instructions
Revision of content - Organization - Formatting
Tone
Revision - Editing - Proofreading
37. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Subordination
Wordiness
Abstract words
Instructions
38. Listing the ideas or facts within a sentence in sequence from least to most important
Concrete Words
Idioms
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Climatic Order
39. Goal and audience
Things to think through when planning a website
Concrete Words
Purpose - Format - Composition
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
40. Purpose - findings - conclusion - and recommendations
Information needed for short report
Casual - Informal - or Formal
Strategy and Humanness
Sentence Length
41. How do you begin the message?
42. Informal
Conciseness
Attractive and Readable Format
Cautiously i.e. BTW: by the way
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
43. Formal
Purpose - Format - Composition
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
One-third
Main parts of instructions
44. Repeating keywords and key phrases
Internal Letters. Sometimes classified as Reports
Examples of medium s of business communication
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Repetition
45. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Key draft questions
Four keys to effective writing
Long Dashes
Revision - Editing - Proofreading
46. What should you know about a Letter?
Connotation
Coherent writing
Tone
Purpose - Format - Composition
47. Using words like 'most - much - very' with caution - wthout overdoing it.
Procedures
Intensifiers
Characteristics of job-related writing
Subordination
48. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Subordination
Euphemismss
Abstract words
similar
49. What types of research is done in gathering information?
One-third
Information needed for short report
Concrete Words
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
50. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y