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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To emphasize the performer of an action: make the performer the subject of the verb
Four keys to effective writing
Active Voice
'You Viewpoint'
Goal of a letter of application
2. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Rules for writing instructions
Euphemismss
Main parts of a set of instructions
Concrete Words
3. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Figures of Speech
Short report
Tone
Characteristics of job-related writing
4. When should email NOT be used?
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Emphasis
Write Correctly so others will not think you are stupid or lack credibility
Recipient's Name and Introduce Yourself
5. What techniques can be used for gathering information?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Rules for writing instructions
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Subordination
6. General considerations with Email Messages
Coherent writing
Recursive
Conciseness - Clarity - Etiquette - Correctness
similar
7. Repeating keywords and key phrases
Repetition
Information needed for short report
Preparation - Research - Organization - Writing - Revision
Connotation
8. How do you begin the message?
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9. What is important in the Revising stage?
Get Feedback From Others!
Information the reader will want - put it first.
Ethics in Business Writing
Long Dashes
10. To set you apart from the others; show that you have customized your resume for that company/job opening
Active Voice
Concrete Words
Goal of a letter of application
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
11. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Figures of Speech
Put it Last - using the opening to prepare the audience
Attractive and Readable Format
Organizational - Professional - Personal
12. Formal
Put it Last - using the opening to prepare the audience
Key draft questions
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Main parts of internal proposals
13. What is a Memorandum?
Internal Letters. Sometimes classified as Reports
Strategy and Humanness
Sentence Variety
Short report
14. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Business Writing Style
Idioms
Conciseness
Figures of Speech
15. Make sure your e-mail is confidential and ethical - observe all of the proprietary requirements when using e-mail - use an acceptable format- follow all of the rules of 'netiqette' when answering e-mail - adopt a professional style - ensure that yo
Garbled Sentences
It is integral in how your audience will receive and accept the information.
Guidelines for effective business e-mail messages
Euphemismss
16. What are Individual Contexts
Organizational - Professional - Personal
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
What do you want to say - Say It - Say it Better
Procedures
17. Iitalics - bold type - underlining etc.
similar
Revision of content - Organization - Formatting
It is integral in how your audience will receive and accept the information.
Mechanical Devices
18. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Cut out nonessentials - Minimize references to Previous Communications
Sentence Type
Characteristics of job-related writing
similar
19. Informal
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Concrete Words
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
20. Listing the ideas or facts within a sentence in sequence from least to most important
Internal Letters. Sometimes classified as Reports
'You Viewpoint'
Climatic Order
Your Name - Closing Statement such as Thanks - Regards in more formal messages
21. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Key draft questions
Short report
Garbled Sentences
Conciseness
22. How do you present information in long messages?
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Figures of Speech
Rules for writing instructions
Four keys to effective writing
23. What is the general Purpose of a Letter?
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Preparation - Research - Organization - Writing - Revision
Characteristics do employers like to see in a resume
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
24. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Intensifiers
Wordiness
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
25. Etiquette
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Concrete Words
Telegraphic Style
Write Correctly so others will not think you are stupid or lack credibility
26. What is Indirect Order?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Write Correctly so others will not think you are stupid or lack credibility
Put it Last - using the opening to prepare the audience
Biased Language
27. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Casual - Informal - or Formal
Outlining
Abstract words
Four keys to effective writing
28. Using short and long sentences strategically
Sentence Length
Selecting the proper medium
Guidelines for effective business e-mail messages
It is integral in how your audience will receive and accept the information.
29. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Four keys to effective writing
Abstract words
Emphasis
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
30. How do you Plan the message?
Helps include all important information; Makes you more willing to revise
Purpose - Format - Composition
Repetition
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
31. Tell and show how to do something
Three P's for success in writing a memo
Instructions
Telegraphic Style
Things to think through when planning a website
32. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Sentence Variety
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Business Writing Style
Characteristics do employers like to see in a resume
33. Are these stages recursive or linear?
Helps include all important information; Makes you more willing to revise
Preparation - Research - Organization - Writing - Revision
Short report
Recursive
34. Steps to Successful Writing
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Preparation - Research - Organization - Writing - Revision
Examples of medium s of business communication
35. Concern policies and regulations found in employee handbooks and other internal corporate communications
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Tone
Conciseness
Procedures
36. Why Avoid Perfectionism in Drafting?
Things to think through when planning a website
Rules for writing instructions
Helps include all important information; Makes you more willing to revise
Intensifiers
37. What are three levels of Editing?
Revision - Editing - Proofreading
Sentence Length
Casual - Informal - or Formal
Active Voice
38. Use to call attention to a particular word or statement --
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Long Dashes
Date - To - From - Subject Headings
39. What are Pros of Email?
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Main parts of instructions
Subordination
40. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Four keys to effective writing
Idioms
Business Writing Style
Climatic Order
41. What should you know about a Letter?
Main parts of internal proposals
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Purpose - Format - Composition
42. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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43. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Purpose - Format - Composition
Position
Sentence Variety
Garbled Sentences
44. Using words like 'most - much - very' with caution - wthout overdoing it.
Mechanical Devices
Abstract words
Four keys to effective writing
Intensifiers
45. How to end an email
Information needed for short report
Sentence Variety
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Cautiously i.e. BTW: by the way
46. Correctness
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Write Correctly so others will not think you are stupid or lack credibility
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
47. What are the activities in the planning stage?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Idioms
Repetition
Strategy and Humanness
48. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Characteristics do employers like to see in a resume
Things to think through when planning a website
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
49. How do you present information in message?
Business Writing Style
Attractive and Readable Format
Most Important Information First - and then Descending Order
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
50. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Selecting the proper medium
Sentence Length
Outlining
Examples of medium s of business communication
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