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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Stages can also be summarized as...
Long Dashes
What do you want to say - Say It - Say it Better
Characteristics of job-related writing
Procedures
2. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Business Writing Style
Long Dashes
Things to think through when planning a website
Guidelines for successful group writing
3. How do you present information in message?
Key draft questions
Information the reader will want - put it first.
Most Important Information First - and then Descending Order
Your audience is the best guide for What and How
4. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Biased Language
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Revision of content - Organization - Formatting
Helps include all important information; Makes you more willing to revise
5. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Abstract words
Tone
Affectation
Key draft questions
6. E.g. 'most important'
Biased Language
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Direct Statements
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
7. What is important in the Revising stage?
Recipient's Name and Introduce Yourself
Long Dashes
Get Feedback From Others!
Denotaion
8. Use Initialisms
Position
Date - To - From - Subject Headings
Cautiously i.e. BTW: by the way
Your Name - Closing Statement such as Thanks - Regards in more formal messages
9. Purpose - findings - conclusion - and recommendations
Characteristics of job-related writing
Information needed for short report
Information the reader will want - put it first.
Guidelines for successful group writing
10. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Your Name - Closing Statement such as Thanks - Regards in more formal messages
What do you want to say - Say It - Say it Better
Selecting the proper medium
Three P's for success in writing a memo
11. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Mechanical Devices
Concrete Words
12. General considerations with Email Messages
Conciseness - Clarity - Etiquette - Correctness
Most Important Information First - and then Descending Order
Concrete Words
Idioms
13. Means that extraneous words - phrases - clauses - and sentences have been removed from writing without sacrificing clarity or appropriate detail.
Conciseness
Main parts of a set of instructions
Examples of medium s of business communication
Figures of Speech
14. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Concrete Words
Main parts of instructions
Preparation - Research - Organization - Writing - Revision
15. How much time should a student spend in each writing stage?
Write Correctly so others will not think you are stupid or lack credibility
Your Name - Closing Statement such as Thanks - Regards in more formal messages
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
One-third
16. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Main parts of instructions
Mechanical Devices
Selecting the proper medium
Characteristics do employers like to see in a resume
17. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Guidelines for successful group writing
Rules for writing instructions
Characteristics of job-related writing
Main parts of internal proposals
18. Goal and audience
Characteristics of job-related writing
Recipient's Name and Introduce Yourself
Revision - Editing - Proofreading
Things to think through when planning a website
19. Repeating keywords and key phrases
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Sentence Length
Characteristics do employers like to see in a resume
Repetition
20. What are three levels of Editing?
Revision of content - Organization - Formatting
Procedures
Telegraphic Style
Revision - Editing - Proofreading
21. What types of research is done in gathering information?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Sentence Type
Purpose - Format - Composition
Things to think through when planning a website
22. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Connotation
Main parts of a set of instructions
Biased Language
Abstract words
23. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Sentence Type
Euphemismss
Preparation - Research - Organization - Writing - Revision
Main parts of instructions
24. Concern policies and regulations found in employee handbooks and other internal corporate communications
Instructions
Guidelines for successful group writing
Conciseness - Clarity - Etiquette - Correctness
Procedures
25. Varying sentences by using a compound sentence - a complex sentence - or a simple sentence
Denotaion
Sentence Type
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
26. How do you begin the message?
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27. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Preparation - Research - Organization - Writing - Revision
What do you want to say - Say It - Say it Better
Emphasis
28. Formality Considerations
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Casual - Informal - or Formal
Characteristics of job-related writing
Helps include all important information; Makes you more willing to revise
29. Are these stages recursive or linear?
Position
Recursive
Cautiously i.e. BTW: by the way
Intensifiers
30. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Telegraphic Style
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Put it Last - using the opening to prepare the audience
Casual - Informal - or Formal
31. What are Individual Contexts
Get Feedback From Others!
Organizational - Professional - Personal
Ethics in Business Writing
Garbled Sentences
32. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Garbled Sentences
Organizational - Professional - Personal
Denotaion
Business Writing Style
33. Using words like 'most - much - very' with caution - wthout overdoing it.
Idioms
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Intensifiers
Telegraphic Style
34. What is current emphasis on for a Letter?
Long Dashes
Strategy and Humanness
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
What do you want to say - Say It - Say it Better
35. How do you know what to include in your message?
Guidelines for successful group writing
Direct Statements
Your audience is the best guide for What and How
Sentence Length
36. The relationships among ideas are clear to readers. A logical sequence of related ideas and clear transitions between these ideas.
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Euphemismss
Coherent writing
Concrete Words
37. Use to call attention to a particular word or statement --
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Direct Statements
Sentence Type
Long Dashes
38. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Characteristics of job-related writing
Goal of a letter of application
Outlining
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
39. Sentences can vary in sentence length - word order - loose and periodic sentences
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Sentence Variety
Abstract words
Subordination
40. What are Pros of Email?
Cut out nonessentials - Minimize references to Previous Communications
Strategy and Humanness
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Climatic Order
41. The ___________ of a word are its meanings and associations beyond its literal definitions - words often have particular connotations for audiences within professional groups and organizations
Attractive and Readable Format
Main parts of instructions
Connotation
Direct Statements
42. Using short and long sentences strategically
Connotation
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Sentence Length
Goal of a letter of application
43. How is formatting important?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Preparation - Research - Organization - Writing - Revision
It is integral in how your audience will receive and accept the information.
Figures of Speech
44. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Preparation - Research - Organization - Writing - Revision
Wordiness
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Procedures
45. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Examples of medium s of business communication
Abstract words
Characteristics of job-related writing
Procedures
46. How do you present information in long messages?
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Euphemismss
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Denotaion
47. Purpose - problem - plan/solution - conclusion
Main parts of internal proposals
Intensifiers
Recursive
Most Important Information First - and then Descending Order
48. To emphasize the performer of an action: make the performer the subject of the verb
Cut out nonessentials - Minimize references to Previous Communications
Active Voice
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
Intensifiers
49. What is format of most Memos?
Date - To - From - Subject Headings
Active Voice
Sentence Type
Selecting the proper medium
50. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Main parts of internal proposals
Rules for writing instructions
Buzz Words
Biased Language