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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are the activities in the planning stage?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Strategy and Humanness
Abstract words
Denotaion
2. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Main parts of internal proposals
Preparation - Research - Organization - Writing - Revision
Wordiness
Main parts of instructions
3. How do you know what to include in your message?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Procedures
Your audience is the best guide for What and How
Garbled Sentences
4. E.g. 'most important'
Sentence Type
Casual - Informal - or Formal
Main parts of internal proposals
Direct Statements
5. To set you apart from the others; show that you have customized your resume for that company/job opening
What do you want to say - Say It - Say it Better
Attractive and Readable Format
Goal of a letter of application
Guidelines for successful group writing
6. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Key draft questions
What do you want to say - Say It - Say it Better
Put it Last - using the opening to prepare the audience
Internal Letters. Sometimes classified as Reports
7. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Recipient's Name and Introduce Yourself
Selecting the proper medium
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Business Writing Style
8. Concern policies and regulations found in employee handbooks and other internal corporate communications
Figures of Speech
Procedures
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Conciseness - Clarity - Etiquette - Correctness
9. What is Direct Order?
Attractive and Readable Format
Information the reader will want - put it first.
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Conciseness
10. Condenses writing by omitting articles - pronouns - conjunctions - and transitions - e.g. ' Per 5/21 email 12 copies of instruction needed asap'
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Characteristics of job-related writing
'You Viewpoint'
Telegraphic Style
11. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Direct Statements
'You Viewpoint'
Examples of medium s of business communication
Preparation - Research - Organization - Writing - Revision
12. Stages can also be summarized as...
What do you want to say - Say It - Say it Better
similar
Key draft questions
Most Important Information First - and then Descending Order
13. What types of research is done in gathering information?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
One-third
Recursive
Garbled Sentences
14. What is critical to a message's success?
Denotaion
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Attractive and Readable Format
15. Using words like 'most - much - very' with caution - wthout overdoing it.
Internal Letters. Sometimes classified as Reports
It is integral in how your audience will receive and accept the information.
Intensifiers
Conciseness
16. What is important in the Revising stage?
Connotation
Conciseness - Clarity - Etiquette - Correctness
Cliches
Get Feedback From Others!
17. Casual
Conciseness
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Revision of content - Organization - Formatting
Your Name - Closing Statement such as Thanks - Regards in more formal messages
18. How much time should a student spend in each writing stage?
Key draft questions
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
Concrete Words
One-third
19. Techniques for writing memos and emails are...
similar
Goal of a letter of application
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Write Correctly so others will not think you are stupid or lack credibility
20. Avoid language that attempts to evade responsibility - Avoid deceptive language - Do not deemphasize or suppress important information - Do not emphasize misleading or incorrect information - Avoid using language that is biased - racist - or sexist o
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Business Writing Style
Ethics in Business Writing
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
21. What is current emphasis on for a Letter?
Euphemismss
similar
Three P's for success in writing a memo
Strategy and Humanness
22. General ideas - qualities - conditions - acts or relationships-intangible things that cannot be detected by the five senses
Affectation
Abstract words
Emphasis
Sentence Variety
23. What should you know about a Letter?
Euphemismss
Guidelines for effective business e-mail messages
Characteristics of job-related writing
Purpose - Format - Composition
24. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
similar
Four keys to effective writing
Sentence Variety
Most Important Information First - and then Descending Order
25. How to end an email
Position
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Recipient's Name and Introduce Yourself
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
26. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Cut out nonessentials - Minimize references to Previous Communications
Main parts of a set of instructions
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Buzz Words
27. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Sentence Type
Get Feedback From Others!
Short report
Subordination
28. What are Individual Contexts
Three P's for success in writing a memo
Organizational - Professional - Personal
Sentence Length
Cut out nonessentials - Minimize references to Previous Communications
29. Are these stages recursive or linear?
Position
Recursive
Emphasis
Business Writing Style
30. The skeleton of the document you are going to write--structures your writing by ensuring that it has a beginning - middle - and end.Types: topic outlines - sentence outlines etc.
Main parts of a set of instructions
Guidelines for successful group writing
Connotation
Outlining
31. Goal and audience
Main parts of internal proposals
Things to think through when planning a website
Write Correctly so others will not think you are stupid or lack credibility
Attractive and Readable Format
32. What are Cons of Email?
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33. What is format of most Memos?
Denotaion
Garbled Sentences
Date - To - From - Subject Headings
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
34. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Cliches
Characteristics of job-related writing
Conciseness
Position
35. Using short and long sentences strategically
Organizational - Professional - Personal
Purpose - Format - Composition
Sentence Length
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
36. Words and expressions that offend because they make inappropriate assumptions or stereotypes about gender - ethnicity - physical or mental disability - age or sexual orientation.
Put it Last - using the opening to prepare the audience
Goal of a letter of application
Biased Language
Conciseness - Clarity - Etiquette - Correctness
37. Why Avoid Perfectionism in Drafting?
Main parts of a set of instructions
Casual - Informal - or Formal
Put it Last - using the opening to prepare the audience
Helps include all important information; Makes you more willing to revise
38. Formal
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Sentence Length
Attractive and Readable Format
One-third
39. Modifiers that repeat an idea implicit or present in the word being modified contribute to wordiness by being redundant (basic essentials - final outcome) - Coordinated synonyms (each and every - first and foremost.) - Expletives - relative pronouns
Wordiness
Preparation - Research - Organization - Writing - Revision
Examples of medium s of business communication
Goal of a letter of application
40. The ____________ of a word are its literal meanings - as defined in a dictionary.
Most Important Information First - and then Descending Order
Euphemismss
Purpose - Format - Composition
Denotaion
41. How do you present information in message?
Most Important Information First - and then Descending Order
Helps include all important information; Makes you more willing to revise
Short report
Concrete Words
42. Steps to Successful Writing
Conciseness - Clarity - Etiquette - Correctness
Preparation - Research - Organization - Writing - Revision
Guidelines for effective business e-mail messages
Wordiness
43. What is Indirect Order?
Put it Last - using the opening to prepare the audience
Recursive
Sentence Type
Biased Language
44. Sentences can vary in sentence length - word order - loose and periodic sentences
Guidelines for effective business e-mail messages
Sentence Length
Sentence Variety
Attractive and Readable Format
45. Tell and show how to do something
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Instructions
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
NO offensive or abusive emails should be sent - and no upper case - as that is considered SCREAMING
46. How do you Plan the message?
Affectation
Internal Letters. Sometimes classified as Reports
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Your audience is the best guide for What and How
47. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Cliches
Business Writing Style
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Connotation
48. When should email NOT be used?
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Position
Attractive and Readable Format
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
49. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Revision - Editing - Proofreading
Ethics in Business Writing
Main parts of a set of instructions
Characteristics of job-related writing
50. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Concrete Words
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Garbled Sentences
Affectation