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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Are these stages recursive or linear?
Goal of a letter of application
Internal Letters. Sometimes classified as Reports
Conciseness - Clarity - Etiquette - Correctness
Recursive
2. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Cliches
Characteristics of job-related writing
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Purpose - Format - Composition
3. Repeating keywords and key phrases
Write Correctly so others will not think you are stupid or lack credibility
Sentence Variety
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Repetition
4. E.g. 'most important'
Main parts of a set of instructions
One-third
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Direct Statements
5. Places the reader's interest and perspective foremost. It is based on the principle that most readers are naturally more concerned about their own needs than they are about those of a writer or a writer's organization - often means using the words y
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6. Introduction - list of materials - actual steps - warnings - cautions - and notes - conclusion when necessary
Climatic Order
Four keys to effective writing
Biased Language
Main parts of instructions
7. Am I giving the reader too much or too little info? - does this point belong here? - is this point relevant? - am I repeating or contradicting myself? - have I ended appropriately?
Short report
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Key draft questions
Information needed for short report
8. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Subordination
Emphasis
9. Put instructions is correct order - right amount of information only - group closely related items into 1 step - give reader hints on how to best accomplish task - state when 1 step affects another - insert graphics where needed
Rules for writing instructions
Concrete Words
Repetition
Cliches
10. What is the general Purpose of a Letter?
Examples of medium s of business communication
Biased Language
Conciseness - Clarity - Etiquette - Correctness
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
11. What are three levels of Editing?
Garbled Sentences
Revision - Editing - Proofreading
Your audience is the best guide for What and How
Tone
12. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Long Dashes
Concrete Words
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Revision - Editing - Proofreading
13. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Emphasis
Characteristics of job-related writing
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Write Correctly so others will not think you are stupid or lack credibility
14. Concern policies and regulations found in employee handbooks and other internal corporate communications
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Procedures
Attractive and Readable Format
Information needed for short report
15. Introduction; list of equipment and materials; steps for your instructions; warnings - cautions - and notes; conclusion
Rules for writing instructions
Main parts of a set of instructions
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Characteristics of job-related writing
16. When should email NOT be used?
Procedures
Examples of medium s of business communication
Buzz Words
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
17. Using short and long sentences strategically
One-third
Preparation - Research - Organization - Writing - Revision
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Sentence Length
18. What is critical to a message's success?
Main parts of a set of instructions
Coherent writing
Attractive and Readable Format
Things to think through when planning a website
19. What techniques can be used for gathering information?
Selecting the proper medium
'You Viewpoint'
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Cut out nonessentials - Minimize references to Previous Communications
20. A group of words that has a special meaning apart from its literal meaning. Someone who 'runs for office'
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Intensifiers
Idioms
Cliches
21. An imaginative expression that often compares two things that are basically not alike but have at least one thing in common.
Examples of medium s of business communication
Main parts of instructions
Figures of Speech
Emphasis
22. The principle of of stressing the most important ieas in writing. You can achieve this with the careful use of: Position - Climatic Order - Sentence Type - Sentence Length - Sentence Length - Active Voice - Repetition - Intensifiers - Direct Stateme
Business Writing Style
Selecting the proper medium
Emphasis
Cut out nonessentials - Minimize references to Previous Communications
23. Tell and show how to do something
Instructions
Goal of a letter of application
Idioms
Attractive and Readable Format
24. How do you begin the message?
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25. What is the best advice for Drafting?
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Emphasis
Most Important Information First - and then Descending Order
Write Correctly so others will not think you are stupid or lack credibility
26. Iitalics - bold type - underlining etc.
Strategy and Humanness
Tone
Mechanical Devices
'You Viewpoint'
27. Use to call attention to a particular word or statement --
Procedures
Long Dashes
Guidelines for successful group writing
Conciseness
28. Formal
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
What do you want to say - Say It - Say it Better
Short report
Selecting the proper medium
29. Clairty
'You Viewpoint'
Long Dashes
Affectation
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
30. To set you apart from the others; show that you have customized your resume for that company/job opening
Goal of a letter of application
Four keys to effective writing
Position
'You Viewpoint'
31. Less formal than in the past - Varies from conversational style - The use of personal pronouns is important - In emails etc. something between conversational & business writing should be used - Only use we when it is company policy
Business Writing Style
Main parts of internal proposals
Attractive and Readable Format
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
32. What should you know about a Letter?
Revision - Editing - Proofreading
'You Viewpoint'
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Purpose - Format - Composition
33. What types of research is done in gathering information?
Past Correspondence - Employees - Records - Warranties - Product Descriptions - Survey - Interviews
Intensifiers
'You Viewpoint'
Procedures
34. Steps to Successful Writing
Preparation - Research - Organization - Writing - Revision
Most Important Information First - and then Descending Order
It is integral in how your audience will receive and accept the information.
Direct Statements
35. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Examples of medium s of business communication
Direct Statements
Procedures
Characteristics of job-related writing
36. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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37. An inoffensive substitute for a word or phrase that could be distasteful - offensive - or too blunt.
Put it Last - using the opening to prepare the audience
Euphemismss
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Affectation
38. Stages can also be summarized as...
Wordiness
What do you want to say - Say It - Say it Better
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Procedures
39. Formality Considerations
Key draft questions
Denotaion
Put it Last - using the opening to prepare the audience
Casual - Informal - or Formal
40. Goal and audience
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Preparation - Research - Organization - Writing - Revision
Write Correctly so others will not think you are stupid or lack credibility
Things to think through when planning a website
41. What is Indirect Order?
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Casual - Informal - or Formal
Put it Last - using the opening to prepare the audience
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
42. What are Pros of Email?
Coherent writing
Organizational - Professional - Personal
What do you want to say - Say It - Say it Better
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
43. What is current emphasis on for a Letter?
What do you want to say - Say It - Say it Better
Strategy and Humanness
One-third
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
44. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Four keys to effective writing
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Garbled Sentences
Write Correctly so others will not think you are stupid or lack credibility
45. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Position
Your Name - Closing Statement such as Thanks - Regards in more formal messages
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
46. To emphasize the performer of an action: make the performer the subject of the verb
Idioms
Active Voice
Guidelines for successful group writing
Preparation - Research - Organization - Writing - Revision
47. What is format of most Memos?
Recursive
Date - To - From - Subject Headings
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Main parts of internal proposals
48. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Attractive and Readable Format
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Buzz Words
Short report
49. Use Initialisms
Sentence Variety
Information needed for short report
Cautiously i.e. BTW: by the way
Selecting the proper medium
50. How do you Plan the message?
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Things to think through when planning a website
Cautiously i.e. BTW: by the way