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Test your basic knowledge |
The Business Writing Process
Start Test
Study First
Subjects
:
writing-skills
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are three levels of Editing?
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
Put it Last - using the opening to prepare the audience
Cliches
Revision - Editing - Proofreading
2. Provide practical information - give facts not impressions - provide visuals to clarify and condense information - give accurate measurements - state responsibilities precisely - persuade and offer recommendations -
Key draft questions
Direct Statements
Characteristics of job-related writing
Revision - Editing - Proofreading
3. When to use Instant Messaging?
Internal Letters. Sometimes classified as Reports
Examples of medium s of business communication
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Instructions
4. Why Avoid Perfectionism in Drafting?
One-third
Position
Helps include all important information; Makes you more willing to revise
Coherent writing
5. What is Indirect Order?
Three P's for success in writing a memo
Four keys to effective writing
Attractive and Readable Format
Put it Last - using the opening to prepare the audience
6. Audience's preferences - personal work style - how widely info needs to be distributed etc.
Abstract words
Wordiness
Subordination
Selecting the proper medium
7. Informal
Most Important Information First - and then Descending Order
Proper Conversation - Personal Pronouns/Contractions - Sentences are Short - Organized - Well Structured;
Get Feedback From Others!
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
8. Iitalics - bold type - underlining etc.
Attractive and Readable Format
Guidelines for successful group writing
Conciseness - Clarity - Etiquette - Correctness
Mechanical Devices
9. Where you put the idea - The first & last words of a sentence - paragraph - doc - stand out in readers' minds.
Position
Procedures
Biased Language
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
10. What are Cons of Email?
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11. Plan what you are going to say - polish what you wrote before you sent it - proofread everything
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12. Using short and long sentences strategically
Sentence Length
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Get Feedback From Others!
Affectation
13. How do you begin the message?
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14. A sentence that is so tangled with structural and grammatical problems that it cannot be repaired - often result from trying to include too many ideas in one sentence.
Information the reader will want - put it first.
Preparation - Research - Organization - Writing - Revision
Garbled Sentences
Sentence Length
15. The use of language that is more formal - technical - or showy than necessary to communicate information to the reader.
Main parts of instructions
Affectation
Conciseness - Clarity - Etiquette - Correctness
Attractive and Readable Format
16. When should email NOT be used?
similar
Four keys to effective writing
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Strategy and Humanness
17. What techniques can be used for gathering information?
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Affectation
Buzz Words
Visualize Readers - Keep their interests in mind - List Pertinent Facts - Brainstorming - Diagrams
18. What are Individual Contexts
Revision of content - Organization - Formatting
Concrete Words
Organizational - Professional - Personal
Tone
19. How is formatting important?
It is integral in how your audience will receive and accept the information.
Direct Statements
Connotation
Information needed for short report
20. Correctness
Put it Last - using the opening to prepare the audience
Write Correctly so others will not think you are stupid or lack credibility
Not Confidential - Doesn't Communicate Emotions - Tone of Voice - or Unspoken Communications - Can be Ignored or Delayed
Outlining
21. Words or phrases that suddenly become popular and - because of an intense period of overuse - lose their freshness and precisness - E.g. interface (as a verb) - impact (as a verb) - skill sets - deliverables - slam dunk - bleeding edge - cash cow - 2
Characteristics of job-related writing
Buzz Words
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
22. Use to call attention to a particular word or statement --
Strategy and Humanness
Key draft questions
Revision - Editing - Proofreading
Long Dashes
23. How to end an email
Guidelines for effective business e-mail messages
Characteristics of job-related writing
Concrete Words
Your Name - Closing Statement such as Thanks - Regards in more formal messages
24. Understand and agree on the important goals - organization - and deadlines for the report - Establish group rules early on and stick to them - Put the good of the group ahead of individual egos - Agree on the group's organization - Identify each mem
Things to think through when planning a website
Garbled Sentences
Sentence Length
Guidelines for successful group writing
25. Using words like 'most - much - very' with caution - wthout overdoing it.
Your audience is the best guide for What and How
Intensifiers
Garbled Sentences
Casual - Informal - or Formal
26. Identifying your audience - Establishing your purpose - Formulating your message - and Selecting your style (how something is written rather than what is written) and tone (expresses your attitude toward your topic and audience)
Main parts of a set of instructions
Four keys to effective writing
Date - To - From - Subject Headings
Climatic Order
27. Concern policies and regulations found in employee handbooks and other internal corporate communications
Strategy and Humanness
Eliminates phone tag - saves time - facilitates fast decisions - cheap - provides written record
Procedures
Idioms
28. How do you present information in long messages?
Recursive
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Connotation
Ethics in Business Writing
29. To set you apart from the others; show that you have customized your resume for that company/job opening
Denotaion
Active Voice
Revision of content - Organization - Formatting
Goal of a letter of application
30. How do you present information in message?
Most Important Information First - and then Descending Order
Internal Letters. Sometimes classified as Reports
Sentence Variety
Recipient's Name and Introduce Yourself
31. They dentify things that can be perceived by the 5 senses - such as diploma - manager - or keyboard
Guidelines for successful group writing
Stress Brevity - uses abbreviations - Convey ideas completely - minimal need for response - Telephone message - but in writing.
Concrete Words
Recursive
32. The attitude a writer expresses toward the subject and his or her readers. May range depending on purpose etc.
Euphemismss
Short report
Tone
Guidelines for effective business e-mail messages
33. What is a Memorandum?
Long Dashes
Telegraphic Style
Internal Letters. Sometimes classified as Reports
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
34. Provide practical info - give facts - not impressions - provide visuals to clarify - give accurate measurements - stating responsibility precisely - persuading and offering recommendations
Characteristics of job-related writing
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Ethics in Business Writing
Internal Letters. Sometimes classified as Reports
35. What is Direct Order?
Four keys to effective writing
Information the reader will want - put it first.
Preparation - Research - Organization - Writing - Revision
Intensifiers
36. How do you Plan the message?
Euphemismss
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Define the Problem - Consider the Audience and their Individual Contexts - Consider your own Contexts - Best Way to Achieve message;
Purpose - Format - Composition
37. An organized presentation of relevant data on any topic that a company or agency tracks in its day-to-day operations
Long Dashes
Rules for writing instructions
Short report
'You Viewpoint'
38. Letters - memos - email - instant messages - telephone calls - Faxes - Face-to-face meetings - video conferences - web sites
Characteristics do employers like to see in a resume
Most Important Information First - and then Descending Order
Examples of medium s of business communication
Gathering and Collecting Information - Analyzing and Organizing Information - Choosing the Form - Channel - and Format of the Message
39. Honesty - attractive - carefully organized - concise accurate - current information - relevance
Internal Letters. Sometimes classified as Reports
Three P's for success in writing a memo
Rules for writing instructions
Characteristics do employers like to see in a resume
40. What is the general Purpose of a Letter?
Characteristics of job-related writing
Information the reader will want - put it first.
Idioms
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
41. Listing the ideas or facts within a sentence in sequence from least to most important
Purpose - Format - Composition
Denotaion
Climatic Order
Procedures
42. Repeating keywords and key phrases
Repetition
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Outlining
Business Writing Style
43. Expressions that have been used fro so long that they are no longer fresh but come to mind easily bc they are so familiar. Often wordy as well as vague and cab be confusing - especially to non-native English speakers - E.g. all over the map - run it
Cliches
Key draft questions
Three P's for success in writing a memo
Abstract words
44. Tell and show how to do something
Instructions
Long - Complicated - Requires Negotiation - Questions/Info need clarification/discussion - Info Confidential/Sensitive - Requires Security - Could be Misinterpreted - Emotionally Charged - Requires Tone of Voice - Sent to Avoid - Contains Sensitive I
Outlining
Internal Letters. Sometimes classified as Reports
45. How much time should a student spend in each writing stage?
What do you want to say - Say It - Say it Better
Long Dashes
One-third
Represent writer and topic formally to recipient. Correspondence with People Outside the your organization.
46. Stages can also be summarized as...
Use Direct Pattern if positive - Use Indirect Pattern if neutral or negative; State Objective - ALWAYS Consider Audience and Purpose
Idioms
Buzz Words
What do you want to say - Say It - Say it Better
47. Used to show - by the structure of a sentence - the appropriate relationship between ideas of unequal importance.
Strive for Concreteness - Vigor - Precision - Short sentences and paragraphs
Climatic Order
Subordination
Instructions
48. Formality Considerations
Active Voice
Keep Distance between Writer and Reader - Avoid Personal References/Contractions - Longer Sentences - for people of Higher Status
Strategy and Humanness
Casual - Informal - or Formal
49. Casual
Connotation
Conciseness - Clarity - Etiquette - Correctness
Wordiness
Slang; Colloquialisms - Contractions - Short Sentences - for close friends only
50. Purpose - problem - plan/solution - conclusion
Be Flexible - Avoid Perfectionism - Keep Going - Keep making progress
Write Correctly so others will not think you are stupid or lack credibility
Main parts of internal proposals
Main parts of instructions
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