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Certified Professional In Learning And Performance Cplp
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certifications
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Four tools and techniques related to six sigma
Defining objectives - identifying necessary data - selecting data collection methods - collecting data - analyzing and confirming data - and reporting on the data
DMAIC methodology - IPO model - flowcharting - evaluation models
Communication - client motivation - self-management - technical skills
Identify organizational values - development mission - develop vision - develop value statements
2. Who is credited with the idea that learning objectives should contain a condition statement - a performance statement - and a criterion statement
Theatre style
Constraints analysis
Robert Mager
Disengagement - disidentification - disorientation - and disenchantment.
3. The term for the relationship of people's positions in space
Rote skills
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives
Pedagogy
Proxemics
4. The guidelines Carl Rogers describes as critical elements to remember in adult learning situations
Facilitators establish the initial mood or climate of the class experience - and clarify the purpose of individuals as well as the general purposes of the group
Upper-left cerebral - lower-left limbic - upper-right cerebral - and lower-right limbic
Two-aix matrixes - flowcharts - dichotomy - graphic models
Knowledge that has been documented - includes books - manuals - training courses - job aids - software rules - databases - etc.
5. PERT
Establish scope - create plan - implement plan - monitor/evaluate/revise plan
Control groups - management estimates - extant data - external studies
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.
Numbers or variables used to classify a system
6. Data
Determine business impact - improve the design of the learning experience - determine the content's adequacy
Simulations
Enabling objectives
Raw and non-contextual - and can exist in forms usable or not
7. Types of synthesis models
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles
Mentoring is longer term - and mentors do not have responsibility for participants improvement.
Two-aix matrixes - flowcharts - dichotomy - graphic models
Suggestopedia
8. Two characteristics of distance learning
Matching current - usually high-potential employees - with future roles within the company to systematic prepare them for a future role
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )
DMAIC methodology - IPO model - flowcharting - evaluation models
Separation of place - time - or both among learners - instructors - and learning resources; Interactions are conducted through one or mode media.
9. The learning domain that focuses on the skills and knowledge relating to an activity such as changing a car's oil
Semantic differential
Synchrononous occurs at a given time with a live instructor. Asynchronous is self-paced and available at any time.
Audience - Behavior - Condition - and Degree
Cognitive
10. Dichotomous
Knowledge in one's personal memory - includes judgment - insights - experience - know-how - personal beliefs - and personal values.
Data that has been given context
A variable that can have one of two possible values.
Failure to partner - failure to consider culture - failure to manage change - and failure to adapt to the client.
11. The two criteria for a successful training program that must be accounted for by the WLP professional
Charts - graphs
Pedagogy
Current organization climate - available resources
Upper-left cerebral - lower-left limbic - upper-right cerebral - and lower-right limbic
12. Two types of coaching situations that primarily differ on the degree of confidentiality and sensitivity
External coaching - internal coaching
Skill variety - task identity - task significance - autonomy - feedback
Knowledge - skills
Questionnaires - follow-up interviews - observation checklists
13. Three tools for determining learner preferences
Facilitation is used to involve participants - and to help them learn from one another.
Social contexting - contexting - authority - and concept of time
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials
Productivity Environmental Preference Survey (PEPS) - Canfield Learning Style Inventory - and Learning Style Questionnaire
14. The difference between an icebreaker and an opening exercise
Ishikawa - fishbone
Icebreakers do not have to relate to the session materials. Opening exercise introduces the session materials being taught.
Management - performance
Pedagogy
15. Three advantages of interviews as a data gathering technique
Rich data - comparable data across interviews with proper construction of interview protocol - and adds depth to quantative methods
Presentation software
Capture attention - reveal trainer's style - raise participant's comfort level - introduce the topic of the presentation.
Developing employees - motivating employees - deploying employees - aligning people to process to increase performance
16. What is the primary reason for 360-degree feedback
Visual - Auditory - and Kinestethic
Meta-evaluation
To aid in career planning
Upper-left cerebral - lower-left limbic - upper-right cerebral - and lower-right limbic
17. Three learner preferences as defined by the VAK model
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.
Visual - Auditory - and Kinestethic
Knowledge that has been documented - includes books - manuals - training courses - job aids - software rules - databases - etc.
Semantic differential
18. the meaning of significant - in a statistical context
The outcome that depends on the independent variable and covariates
Asynchronous
Identify organizational values - development mission - develop vision - develop value statements
In statistics - it means probably true
19. The requirements of the ADA
Opener - bridge - main body - and close
Focused on fundamental shifts in how people view themselves - and intentional alterations of beliefs and values about the world and themselves
Do not discriminate in any aspect of employment based on disabilities - with reasonable accommodations such as interpreters - reading aids - instructional material modifications - etc.
Cross-functional - cross-country/international
20. Sampling
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21. The three competency elements that constitute most jobs
Entertainment - interaction - control - usability - and customization
Knowledge that has been documented - includes books - manuals - training courses - job aids - software rules - databases - etc.
Managerial/administrative - supervisory - functional
Initiating - planning - executing - controlling - closing
22. The reliability test where one test is split into two shorter ones - by randomly assigning test items to one half or the other
Focused on fundamental shifts in how people view themselves - and intentional alterations of beliefs and values about the world and themselves
Split-half
Terminal objectives
Sequence
23. The six interactive and interdependent components of an action learning program
Numbers or variables used to classify a system
Perform a front-end analysis
Problem - action learning group - emphasis on careful questioning and listening - resolution to take action - commitment to learning - group facilitator/learning coach
An effective - structured way that captures people's learning from an experience.
24. Confounding
Do not discriminate in any aspect of employment based on disabilities - with reasonable accommodations such as interpreters - reading aids - instructional material modifications - etc.
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )
An unknown or uncontrolled variable that produces an effect
Learning organizations - systems thinking
25. The four characteristics of online communication
Image oriented - interactive - immediate - and intimate.
Philosophy of coaching - definition of coaching - standards of ethical coaching conduct - pledge of coaching ethics
The world is created in conversation
Social contexting - contexting - authority - and concept of time
26. Open questions
Questions that stimulate discussion
Preparation
Facilitation is used to involve participants - and to help them learn from one another.
Facilitators establish the initial mood or climate of the class experience - and clarify the purpose of individuals as well as the general purposes of the group
27. The e-Learning techniques allows learners to personally assess what can be learned - the value of the content - and the difficulty of the content
Knowledge in one's personal memory - includes judgment - insights - experience - know-how - personal beliefs - and personal values.
Engage learner's attention - present materials as input to brain - practice with ideas and skills - review to create new connections and applications
Navigation
Organization - process - and job/performer.
28. The tasks involved in the development phase of strategic development
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.
Conduct a SWOT - establish strategic goals - develop strategies to achieve the strategic goals
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials
The sum of the numbers divided by the total number of values
29. The six major factors that influence performance in Gilbert's behavior engineering model
Phone - VoIP - online meetings - email - specialized software
Information - resources - incentives/consequences - knowledge and skills - capacity - and motivation.
Suggestopedia
Constraints analysis
30. Knowledge management
Communication - client motivation - self-management - technical skills
A measure of the variability of scores from the mean
The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as - associated processes like creating - gathering - organizing - ret
Suggestopedia
31. Level 3 evaluation
Results
Solution Implementation
Written tests - oral Q&A - performance tests - role plays
Misplacing ownership - misaligning incentives - saving recognition - playing favorites - misspeaking praise
32. The process where each member of a group makes their opinions conform to the perceived group consensus
The extent to which an instrument predicts future results
Structure
Groupthink
Solution Selection
33. Dependent
The outcome that depends on the independent variable and covariates
Cognitivism
Polling questions
Initiating - planning - executing - controlling - closing
34. Levels of listening
Long-term process for performance improvement based on 1-on-1 interactions where mentee retains the responsibility for improvement
Job aids - and EPSS
A variable whose quantification can be broken down into very small units - often called analog (opposed to discrete)
Passive - active - empathetic - listening for knowledge - listening for clarification
35. Qualitative
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.
Measures looking at opinions - behaviors - and attributes
In statistics - it means probably true
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs
36. Types of Level 1 instruments
Reaction
Discovery - Dream - Design - and Destiny
Form - storm - norm - perform - and adjourn.
Questionnaires - follow-up interviews - observation checklists
37. Three examples of active training techniques
Polling questions
Something that disrupts the flow of information between source and receiver
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.
Brainstorming - case studies - and role plays
38. Compare/contrast chaos and complexity
Constraints analysis
Problem - action learning group - emphasis on careful questioning and listening - resolution to take action - commitment to learning - group facilitator/learning coach
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.
Information - feedback
39. The tasks involved in the implementation phase of strategic development
Sorting - tabulating - and comparing raw to summarized data
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives
Create new hire training - develop behavior-based interview questions - write performance objectives - prepare employees for career progression
Knowledge in one's personal memory - includes judgment - insights - experience - know-how - personal beliefs - and personal values.
40. Three tasks for knowledge mapping
Bloom's taxonomy - six sigma - Kepner-Tregoe
The expected range of a measurement
Documentation audit - information system survey - identification of external information sources
Data that has been given context
41. The final behavioral outcomes of a specific instructional event
A visual tools used to systematically describe actions/behaviors in a sequential flow - including all the steps and tasks for that process flow.
Audience - behavior - condition - and degree
Terminal objectives
Split-half
42. The two primary tools for the visual display of quantitative data
An unknown or uncontrolled variable that produces an effect
Business Analysis
Charts - graphs
External/organizational scans - identify business needs - identify change initiatives - collect data - analyze data - report on the data - design the change initiative
43. The HPI tool that uses the 80/20 rule
Do not discriminate in any aspect of employment based on disabilities - with reasonable accommodations such as interpreters - reading aids - instructional material modifications - etc.
Social contexting - contexting - authority - and concept of time
Pareto analysis
Documentation audit - information system survey - identification of external information sources
44. A computer application that is linked directly to another application to train or guide workers through a task
Identify performance gaps - gains commitment to learning - constructs practice to close gaps - drives application and reflection to improve competence
Reliability
To aid in career planning
Electronic performance support system (EPSS)
45. The four dimensions of personality per the Myers-Briggs Type Indicator
Extroversion/Introversion - Sensing/Intuition - Thinking/Feeling - Judgment/Perception
Engage learner's attention - present materials as input to brain - practice with ideas and skills - review to create new connections and applications
Pilot tests - technical reviews - production reviews
Walk towards a participant as they speak
46. The five characteristics of every job that influence employee motivation
Icebreakers do not have to relate to the session materials. Opening exercise introduces the session materials being taught.
To systematically plan an organization's future
Skill variety - task identity - task significance - autonomy - feedback
Room size or number of participants is too large - when trainer wants to be more formal - when trainer has illegible handwriting - when the trainer presents the same program regularly.
47. Four phases of succession planning
Understandable - accurate - functional
Establish scope - create plan - implement plan - monitor/evaluate/revise plan
Misplacing ownership - misaligning incentives - saving recognition - playing favorites - misspeaking praise
Action plans - interviews - questionnaires - focus groups - performance contracts
48. What is an SME
Rich data - comparable data across interviews with proper construction of interview protocol - and adds depth to quantative methods
Subject-matter expert
Cost-effectiveness - accessibility and application - learner access - and self-direction
Learning
49. Three process principles of strategic management development that are likely to remain constant across organizations
Establish scope - create plan - implement plan - monitor/evaluate/revise plan
Opener - bridge - main body - and close
Identify business goals - clarify those goals - determine specificity and measurability of the goals.
Managers are responsible for their own development - executives are responsible for the development of their subordinates - the organization is responsible for providing growth opportunities
50. The three fundamental principles of HPI
To improve performance by systematically developing human expertise through organizational development and training
Capture attention - help message to be remembered - establish rapport - build credibility - and build team unity.
Bloom's taxonomy - six sigma - Kepner-Tregoe
HPI uses a results-based - systematic approach - HPI focuses on accomplishments before behavior - Organizations are systems.
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