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Certified Professional In Learning And Performance Cplp

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The two primary tools for the visual display of quantitative data
Audience - Behavior - Condition - and Degree
Charts - graphs
Job aids - and EPSS
Behavorism

2. Malcolm Knowles' work tipped the instructional systems design scale. The two ends of that scale
Solution Implementation
Understandable - accurate - functional
Experiencing - publishing - processing - generalizing - and applying
Learner-centered - content-centered

3. The technique trainers should use when a presentation is formal and should present a professional image
Kurt Lewin's forcefield analysis
Rapid instructional design (RID)
Slides
HPI uses a results-based - systematic approach - HPI focuses on accomplishments before behavior - Organizations are systems.

4. Three examples of active training techniques
Hard data
Questions that stimulate discussion
Brainstorming - case studies - and role plays
Knowledge in one's personal memory - includes judgment - insights - experience - know-how - personal beliefs - and personal values.

5. An evaluation of an evaluation
Focused on fundamental changes to thinking patterns and behaviors
Business Analysis
External coaching - internal coaching
Meta-evaluation

6. Level 1 evaluation
Reaction
The extent to which an instrument represents the program's content
Multiple intelligences theory
Do not discriminate in any aspect of employment based on disabilities - with reasonable accommodations such as interpreters - reading aids - instructional material modifications - etc.

7. The sixth component of the ASTD HPI model
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection
Indicate whether response was correct - explain an incorrect response or clarify a correct response - give instructions on how to proceed
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives
Evaluation

8. Level 4 evaluation
Objectivity - confidentiality
Behavior
Enabling objectives
Self-study guides - job aids - instructor-led materials - technology-delivered training deliverables - assessments

9. The two criteria that learners must demonstrate before leaving performance-based training (PBT)
A group of people who share a common interest - and are willing to share the experiences of their common interest.
Sorting - tabulating - and comparing raw to summarized data
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )
Knowledge - skills

10. The characteristics of a complex system
The whole is more than the sum of the parts - patterns are everywhere in the system - cause and effect is never simple - history does and does not repeat itself - change come from chaos - the future can and cannot be predicted
Enabling objectives
Skill variety - task identity - task significance - autonomy - feedback
Solution Selection

11. The guidelines Carl Rogers describes as critical elements to remember in adult learning situations
Engage learner's attention - present materials as input to brain - practice with ideas and skills - review to create new connections and applications
Honesty - fairness - lawfulness - compassion - respect - loyalty - dependability
Failure to partner - failure to consider culture - failure to manage change - and failure to adapt to the client.
Facilitators establish the initial mood or climate of the class experience - and clarify the purpose of individuals as well as the general purposes of the group

12. Two theories of motivation for coaching

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13. Predictive validity
Psychomotor skills
Sorting - tabulating - and comparing raw to summarized data
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.
The extent to which an instrument predicts future results

14. Change management
Maslow's hierarchy
Threat - problem - solution - habit
Time and resource intensive - undue influence of vocal member(s) - difficult to facilitate with a single facilitator to encourage participation and take notes
Change is a process not an event. Change management is the process of directing change at each level of an organization.

15. Cordinal data
Image oriented - interactive - immediate - and intimate.
Numbers or variables used to rank order a system
Design
Create safe haven for learning - create a comfortable environment - encourage participation - facilitate more than lecture.

16. Level 3 evaluation
Maslow's hierarchy
Results
Groupthink
A description or design specification for how information should be treated and organized.

17. Types of synthesis models
Presentation software
- measure - analyze - improve - control
Two-aix matrixes - flowcharts - dichotomy - graphic models
Knowledge - skills

18. The type of learning that E-Learning is outstanding for teaching because it has infinite patience
Facilitation is used to involve participants - and to help them learn from one another.
Rote skills
Engage learner's attention - present materials as input to brain - practice with ideas and skills - review to create new connections and applications
Structures - patterns - events

19. The theory that matches individual needs to instructional experiences
Rapid instructional design (RID)
A description or design specification for how information should be treated and organized.
Opportunity-centered
Business Analysis

20. The tasks involved in the implementation phase of strategic development
Preparation
Theatre style
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives
Discovery - Dream - Design - and Destiny

21. Knowledge management
Convergers - divergers - assimilators - and accommodators
Silence
The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as - associated processes like creating - gathering - organizing - ret
Identify performance gaps - gains commitment to learning - constructs practice to close gaps - drives application and reflection to improve competence

22. Quantitative
The mid-point of the distribution - 50% of the values are above/below this value
Measures of quantity or numbers
Initiating - planning - executing - controlling - closing
Relevance - inquiry - freedom - connectedness - reception - empowerment - play

23. Continuous
Understandable - accurate - functional
Phone - VoIP - online meetings - email - specialized software
A variable whose quantification can be broken down into very small units - often called analog (opposed to discrete)
Visual - Auditory - and Kinestethic

24. Two characteristics of distance learning
Growth - exploratory - establishment - maintenance - decline
Terminal objectives
Separation of place - time - or both among learners - instructors - and learning resources; Interactions are conducted through one or mode media.
Experiential learning

25. What is the primary reason for 360-degree feedback
Learner self-concept - Learner prior experience - Readiness to learn - Orientation to learning - and Motivation to learn
To aid in career planning
High cost - scheduling difficulties - and temporary (unless learners have opportunity to practice)
Seels and Glasgow instructional systems design model

26. Exercises that include a form of real-life situation that allows participants to practice is called
Simulations
Evaluation
Extroversion/Introversion - Sensing/Intuition - Thinking/Feeling - Judgment/Perception
Surveys

27. Examples of courseware
Self-study guides - job aids - instructor-led materials - technology-delivered training deliverables - assessments
Results
A group of people who share a common interest - and are willing to share the experiences of their common interest.
Formulation - Development - Implementation - Evaluation

28. Knowledge Mapping
To improve performance by systematically developing human expertise through organizational development and training
The process that connects information - education - expertise - and practical application of people in an organization for the purposes of sharing and access.
Change is a process not an event. Change management is the process of directing change at each level of an organization.
The multiple dependent variables in a study with multiple independent variables

29. The three levels of problems in systems thinking
Subject-matter expert
Likert scale
Structures - patterns - events
Design

30. The five elements of learner engagement
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials
Defining objectives - identifying necessary data - selecting data collection methods - collecting data - analyzing and confirming data - and reporting on the data
Understandable - accurate - functional
Entertainment - interaction - control - usability - and customization

31. Two examples of performance support systems
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).
Job aids - and EPSS
Focused on learning and using new necessary skills through incremental change
Reality - feasibility - authority - and learning opportunities

32. When a WLP professional - prior to a learning session - plans seating arrangement - arranges refreshments - determines goals and expectations for the class - what are they attempting to affect
Myer-Briggs Type Indicator (MBTI) - DiSC personality profile
Split-half
External and environmental influences
Competing - accommodating - avoiding - collaborating - and compromising.

33. Skills / knowledge areas that SMEs may lack
Behavorism
Gain understanding or learning objectives - learn the materials - practice the delivery - prepare questions to stimulate learning.
Adult learning theories - instructional design techniques
Return-on-investment ( (Benefits - Costs) / Costs) * 100

34. The tasks involved in the evaluation phase of strategic development
Change is a process not an event. Change management is the process of directing change at each level of an organization.
The sum of the numbers divided by the total number of values
Failure to partner - failure to consider culture - failure to manage change - and failure to adapt to the client.
Review strategies - measure performance - take correction action

35. The three major tasks of analyzing data
Sorting - tabulating - and comparing raw to summarized data
Central tendency
Thinking about the whole organization - rather than individuals - and looking primarily at processes
Capture attention - reveal trainer's style - raise participant's comfort level - introduce the topic of the presentation.

36. Tacit knowledge

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37. PERT
Capture attention - reveal trainer's style - raise participant's comfort level - introduce the topic of the presentation.
Bloom's taxonomy - six sigma - Kepner-Tregoe
Create a vision - communicate the plan - connect the people - congratulate success
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.

38. The four parts of the International Federation's (ICF) ethical standards
The multiple dependent variables in a study with multiple independent variables
Driving forces - restraining forces - current state - desired state
Opportunity-centered
Philosophy of coaching - definition of coaching - standards of ethical coaching conduct - pledge of coaching ethics

39. The components of the action learning formula
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection
Organization - process - and job/performer.
A description or design specification for how information should be treated and organized.
Asynchronous

40. What is the best thing to do first when a client wants a designer to develop a training to improve declining business process
Mentoring is longer term - and mentors do not have responsibility for participants improvement.
Perform a front-end analysis
Diagnose the problem - generate alternative actions/behaviors - identify consequences for those actions/behaviors
Convergers - divergers - assimilators - and accommodators

41. Describe noise - in communication theory
Something that disrupts the flow of information between source and receiver
Presentation software
A group of people who share a common interest - and are willing to share the experiences of their common interest.
Knowledge in one's personal memory - includes judgment - insights - experience - know-how - personal beliefs - and personal values.

42. What does proxemics refer to?
Measures of quantity or numbers
Personal space
problem - establish action plan - clarify values - identify alternatives - discover probable outcomes - eliminate alternatives systematically - start action
Gain understanding or learning objectives - learn the materials - practice the delivery - prepare questions to stimulate learning.

43. DMAIC
No right or final answers - cause and effect not related to space and time - all solutions require careful consideration - behavior gets worse before it gets better - all systems have limits - foresight benefits the organization
- measure - analyze - improve - control
Gain understanding or learning objectives - learn the materials - practice the delivery - prepare questions to stimulate learning.
HPI uses a results-based - systematic approach - HPI focuses on accomplishments before behavior - Organizations are systems.

44. The two mechanisms the chaos and complexity theory focus on
Change is a process not an event. Change management is the process of directing change at each level of an organization.
Information - feedback
Time and resource intensive - undue influence of vocal member(s) - difficult to facilitate with a single facilitator to encourage participation and take notes
Numbers or variables used to rank order a system

45. The way a person prefers to learn new content
Learning style
Questionnaires - follow-up interviews - observation checklists
Knowledge - skills - desire - environment - and opportunity
Raw and non-contextual - and can exist in forms usable or not

46. The questioning technique that seeks to develop critical thinking and creativity
Perform a front-end analysis
Problem - action learning group - emphasis on careful questioning and listening - resolution to take action - commitment to learning - group facilitator/learning coach
Walk towards a participant as they speak
Socratic questioning

47. Process Map
Data - Information - Knowledge
Current organization climate - available resources
A visual tools used to systematically describe actions/behaviors in a sequential flow - including all the steps and tasks for that process flow.
Culture - vision - strategy - and structure

48. The seven attributes essential for leadership per Warren Bennis
Identify organizational values - development mission - develop vision - develop value statements
Technical competence - people skills - conceptual skills - results - taste - judgment - character
Kurt Lewin's forcefield analysis
Slides

49. The fifth component of the ASTD HPI model
Psychomotor skills
Eager to succeed - open to support - interested in different tactics/methods and trying those out - learning oriented
Solution Implementation
Split-half

50. The five characteristics of every job that influence employee motivation
Skill variety - task identity - task significance - autonomy - feedback
Image oriented - interactive - immediate - and intimate.
Documentation audit - information system survey - identification of external information sources
Dictatorship - anarchy - democracy