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Certified Professional In Learning And Performance Cplp

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Four barriers to communication during training delivery
Extroversion/Introversion - Sensing/Intuition - Thinking/Feeling - Judgment/Perception
Capture attention - reveal trainer's style - raise participant's comfort level - introduce the topic of the presentation.
Language - speech - environmental - and psychological
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.

2. Contrast mentoring to coaching
A variable in whole number or distinct units (opposed to continuous)
Low frequency - high complexity - high consequence of error - high probability of change in the future
Mentoring is longer term - and mentors do not have responsibility for participants improvement.
Language - speech - environmental - and psychological

3. Two types of coaching situations that primarily differ on the degree of confidentiality and sensitivity
Kurt Lewin's forcefield analysis
Walk towards a participant as they speak
External coaching - internal coaching
Passive - active - empathetic - listening for knowledge - listening for clarification

4. The four most important skills for a coach
Suggestopedia
Brainstorming - case studies - and role plays
Communication - client motivation - self-management - technical skills
Howard Gardner

5. List six external factors that may affect an organization
Walk towards a participant as they speak
Economic - social - political and legislative - workforce - technological - and competitive.
Structures - patterns - events
Questions that stimulate discussion

6. The process where each member of a group makes their opinions conform to the perceived group consensus
The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as - associated processes like creating - gathering - organizing - ret
Groupthink
The multiple dependent variables in a study with multiple independent variables
Reaction

7. The fifth component of the ASTD HPI model
Solution Implementation
Cross-functional - cross-country/international
Behavorism
Central tendency

8. Three pitfalls of coaching
Rote skills - and prerequisite material
Formative evaluation
Agreeing with the client when another response would be better - being judgmental or too rigid - progressing at the wrong pace (too fast/too slow) for the client
Growth - exploratory - establishment - maintenance - decline

9. Four tasks typically done in the job analysis
Create new hire training - develop behavior-based interview questions - write performance objectives - prepare employees for career progression
Questions that check for understanding or test for consensus
Job aids - and EPSS
To aid in career planning

10. The mode of training for which classroom training is most effective
To improve performance by systematically developing human expertise through organizational development and training
Rehersal
Psychomotor skills
Low frequency - high complexity - high consequence of error - high probability of change in the future

11. What does proxemics refer to?
Audience - Behavior - Condition - and Degree
Image oriented - interactive - immediate - and intimate.
Personal space
Performance records - direct observation - supervisor checklists

12. Level 1 evaluation
Semantic differential
Reaction
Enabling objectives
Identify business goals - clarify those goals - determine specificity and measurability of the goals.

13. The seven steps in Krumboltz's DECIDES model
problem - establish action plan - clarify values - identify alternatives - discover probable outcomes - eliminate alternatives systematically - start action
Cognitivism
Observe body language
Learner-centered - content-centered

14. Types of Level 4 instruments
Performance records - direct observation - supervisor checklists
Seels and Glasgow instructional systems design model
Growth - exploratory - establishment - maintenance - decline
Data from archival records - existing records - report - and data

15. Five ways to use storytelling
Current organization climate - available resources
Seels and Glasgow instructional systems design model
Organization - process - and job/performer.
Capture attention - help message to be remembered - establish rapport - build credibility - and build team unity.

16. Software that automates the administration of training
Solution Selection
Form - storm - norm - perform - and adjourn.
Learning technologies
Learning Management System (LMS)

17. The characteristics of a complex system
The whole is more than the sum of the parts - patterns are everywhere in the system - cause and effect is never simple - history does and does not repeat itself - change come from chaos - the future can and cannot be predicted
Charts - graphs
Psychomotor skills
The minimum time schedule for completing all the tasks in a project with several overlapping or dependent tasks.

18. Three advantages of interviews as a data gathering technique
Economic - social - political and legislative - workforce - technological - and competitive.
Sorting - tabulating - and comparing raw to summarized data
Learner-centered - content-centered
Rich data - comparable data across interviews with proper construction of interview protocol - and adds depth to quantative methods

19. Five stages of Tuckman's team-maturing model
Opener - bridge - main body - and close
Form - storm - norm - perform - and adjourn.
No area is overlooked - forces to be used are known - there is time to develop other strategies if the analysis reveals the need
Analytical - amiable - drivers - expressive

20. The steps in the outsourcing process
Reaction
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat
Current organization climate - available resources
Information that combined with understanding enables understanding

21. Two theories of motivation for coaching

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22. The technique that allows a WLP professional to present material in a professional manner - and keep a class focused on the correct topic
The selection of measurement points which can have a large impact on the research's ability to be generalized
Threat - problem - solution - habit
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies
Preparation

23. What is the primary reason for 360-degree feedback
To aid in career planning
Determine business impact - improve the design of the learning experience - determine the content's adequacy
To systematically plan an organization's future
Room size or number of participants is too large - when trainer wants to be more formal - when trainer has illegible handwriting - when the trainer presents the same program regularly.

24. The four parts of the International Federation's (ICF) ethical standards
Terminal objectives
Philosophy of coaching - definition of coaching - standards of ethical coaching conduct - pledge of coaching ethics
Websites where users post questions - thoughts and observations - and can reply to other users postings of the same
Long-term process for performance improvement based on 1-on-1 interactions where mentee retains the responsibility for improvement

25. Median
The mid-point of the distribution - 50% of the values are above/below this value
Maslow's hierarchy
Data that has been given context
Information that combined with understanding enables understanding

26. Three conditions that warrant multi-rater feedback
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs
Cost-effectiveness - accessibility and application - learner access - and self-direction
Bloom's Taxonomy
Cognitivism

27. The HPI tool that uses the 80/20 rule
Presentation software
Self-contained chunk of instructional material
Benjamin Bloom
Pareto analysis

28. Three examples of active training techniques
Information that combined with understanding enables understanding
Cost-effectiveness - accessibility and application - learner access - and self-direction
Upper-left cerebral - lower-left limbic - upper-right cerebral - and lower-right limbic
Brainstorming - case studies - and role plays

29. Four elements of an effective oral presentation
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.
Review of objective and key points - review participant benefits - call participants to action - ask participants if they have any questions.
A variable whose quantification can be broken down into very small units - often called analog (opposed to discrete)
Opener - bridge - main body - and close

30. Two examples of performance support systems
The sum of the numbers divided by the total number of values
Pedagogy
Interview - survey/questionnaire - observation - focus group - work diary/work log
Job aids - and EPSS

31. Closed questions
Cross-functional - cross-country/international
Entertainment - interaction - control - usability - and customization
Questions that check for understanding or test for consensus
Interviews

32. Exercises that include a form of real-life situation that allows participants to practice is called
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles
Simulations
Review of objective and key points - review participant benefits - call participants to action - ask participants if they have any questions.
Questions that stimulate discussion

33. Compare/contrast chaos and complexity
Learner-centered - content-centered
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.
Control groups - management estimates - extant data - external studies
The process that connects information - education - expertise - and practical application of people in an organization for the purposes of sharing and access.

34. Four cases when a trainer should not use a chart pack
Scaling and integrity
Room size or number of participants is too large - when trainer wants to be more formal - when trainer has illegible handwriting - when the trainer presents the same program regularly.
Myer-Briggs Type Indicator (MBTI) - DiSC personality profile
Semantic differential

35. The two criteria that learners must demonstrate before leaving performance-based training (PBT)
Something that disrupts the flow of information between source and receiver
Honesty - fairness - lawfulness - compassion - respect - loyalty - dependability
Change is a process not an event. Change management is the process of directing change at each level of an organization.
Knowledge - skills

36. What does context refer to in designing learning
Pedagogy
Learner characteristics like age - educational background - cultural background - learner expectations - and learn motivation to attend
The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as - associated processes like creating - gathering - organizing - ret
Numbers or variables used to rank order a system

37. Things feedback to a learner that answered a question should do
Indicate whether response was correct - explain an incorrect response or clarify a correct response - give instructions on how to proceed
A visual tools used to systematically describe actions/behaviors in a sequential flow - including all the steps and tasks for that process flow.
Experiential learning
Self-study guides - job aids - instructor-led materials - technology-delivered training deliverables - assessments

38. The ability of the same measurement to produce consistent results over time
Reliability
Mentoring is longer term - and mentors do not have responsibility for participants improvement.
Data that has been given context
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles

39. The sixth component of the ASTD HPI model
Likert scale
Central tendency
Evaluation
Functional context

40. Sequencing and structure are closely related. What refers to the relationship among skills and topics
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection
Return-on-investment ( (Benefits - Costs) / Costs) * 100
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )
Structure

41. When a WLP professional - prior to a learning session - plans seating arrangement - arranges refreshments - determines goals and expectations for the class - what are they attempting to affect
Business needs - performance needs - learning needs - and learner needs
DMAIC methodology - IPO model - flowcharting - evaluation models
Discovery - Dream - Design - and Destiny
External and environmental influences

42. Who is credited with the idea that learning objectives should contain a condition statement - a performance statement - and a criterion statement
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites
Inputs - outputs - process controls - and resources.
Robert Mager
Knowledge - skills

43. The use of electronic technologies to deliver information and facilitate the development of skills
A visual tools used to systematically describe actions/behaviors in a sequential flow - including all the steps and tasks for that process flow.
HPI uses a results-based - systematic approach - HPI focuses on accomplishments before behavior - Organizations are systems.
Navigation
Learning technologies

44. The learning domain that focuses on the skills and knowledge relating to an activity such as changing a car's oil
Chat rooms are essentially synchronous (real-time) message boards.
Inputs - outputs - process controls - and resources.
Cognitive
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection

45. Five mistakes managers can make to negatively impact employee motivation
Misplacing ownership - misaligning incentives - saving recognition - playing favorites - misspeaking praise
Benjamin Bloom
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.
Data - Information - Knowledge

46. The philosophy of teaching focusing on the instructor rather than the participant - and is generally used to in reference to teaching children
Change Management
Facilitators establish the initial mood or climate of the class experience - and clarify the purpose of individuals as well as the general purposes of the group
Numbers or variables used to rank order a system
Pedagogy

47. Five approaches to facilitate inclusion
Identify organizational values - development mission - develop vision - develop value statements
Pedagogy
Awareness - modeling - targeted interventions - desensitization - training
Performance audit

48. LMS
Managers are responsible for their own development - executives are responsible for the development of their subordinates - the organization is responsible for providing growth opportunities
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).
Philosophy of coaching - definition of coaching - standards of ethical coaching conduct - pledge of coaching ethics
A description or design specification for how information should be treated and organized.

49. The two criteria for a successful training program that must be accounted for by the WLP professional
Structure
Electronic performance support system (EPSS)
Current organization climate - available resources
The selection of measurement points which can have a large impact on the research's ability to be generalized

50. Two characteristics of distance learning
Separation of place - time - or both among learners - instructors - and learning resources; Interactions are conducted through one or mode media.
Structure and processes - resources - information - knowledge and skills - motives - and wellness.
Objectivity - confidentiality
Conduct a SWOT - establish strategic goals - develop strategies to achieve the strategic goals