Test your basic knowledge |

Certified Professional In Learning And Performance Cplp

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The five factors that affect human performance
Interviews
Scaling and integrity
Knowledge - skills - desire - environment - and opportunity
Multiple intelligences theory

2. When a WLP professional - prior to a learning session - plans seating arrangement - arranges refreshments - determines goals and expectations for the class - what are they attempting to affect
Focused on learning and using new necessary skills through incremental change
Perform a front-end analysis
Surveys
External and environmental influences

3. The type of learning that E-Learning is outstanding for teaching because it has infinite patience
Managers are responsible for their own development - executives are responsible for the development of their subordinates - the organization is responsible for providing growth opportunities
Social contexting - contexting - authority - and concept of time
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )
Rote skills

4. Dependent
Evaluation
Sequence
The outcome that depends on the independent variable and covariates
A visual tools used to systematically describe actions/behaviors in a sequential flow - including all the steps and tasks for that process flow.

5. Software that automates the administration of training
A group of people who share a common interest - and are willing to share the experiences of their common interest.
Feedback
Learning Management System (LMS)
The world is created in conversation

6. Four characteristics of highly motivated clients
Eager to succeed - open to support - interested in different tactics/methods and trying those out - learning oriented
Managerial/administrative - supervisory - functional
Visual - Auditory - and Kinestethic
Robert Mager

7. The six founding principles of systems thinking
Learner self-concept - Learner prior experience - Readiness to learn - Orientation to learning - and Motivation to learn
No right or final answers - cause and effect not related to space and time - all solutions require careful consideration - behavior gets worse before it gets better - all systems have limits - foresight benefits the organization
Multiple intelligences theory
Disengagement - disidentification - disorientation - and disenchantment.

8. The sixth component of the ASTD HPI model
Focused on fundamental changes to thinking patterns and behaviors
Raw and non-contextual - and can exist in forms usable or not
Matching current - usually high-potential employees - with future roles within the company to systematic prepare them for a future role
Evaluation

9. Three disadvantages of focus groups
The sum of the numbers divided by the total number of values
Time and resource intensive - undue influence of vocal member(s) - difficult to facilitate with a single facilitator to encourage participation and take notes
Questionnaires - follow-up interviews - observation checklists
Multiple intelligences theory

10. The term for the relationship of people's positions in space
Written tests - oral Q&A - performance tests - role plays
Action plans - interviews - questionnaires - focus groups - performance contracts
Proxemics
Websites where users post questions - thoughts and observations - and can reply to other users postings of the same

11. Dichotomous
problem - establish action plan - clarify values - identify alternatives - discover probable outcomes - eliminate alternatives systematically - start action
Learning organizations - systems thinking
Opener - bridge - main body - and close
A variable that can have one of two possible values.

12. Three process principles of strategic management development that are likely to remain constant across organizations
Managers are responsible for their own development - executives are responsible for the development of their subordinates - the organization is responsible for providing growth opportunities
An HTML tag identifying the context of the contents on a website or knowledge base.
Create a vision - communicate the plan - connect the people - congratulate success
Identify organizational values - development mission - develop vision - develop value statements

13. Factors that determine fair use
Learner characteristics like age - educational background - cultural background - learner expectations - and learn motivation to attend
Documentation audit - information system survey - identification of external information sources
Disengagement - disidentification - disorientation - and disenchantment.
Purpose and character of use (commercial or nonprofit educational use) - nature of the copyrighted work - amount of the work used in relationship to the whole of the work - effect on the market potential for or value of the copyrighted work

14. Four common mistakes HPI professionals make in selecting - designing - and implementing interventions
Opener - bridge - main body - and close
Failure to partner - failure to consider culture - failure to manage change - and failure to adapt to the client.
A visual tools used to systematically describe actions/behaviors in a sequential flow - including all the steps and tasks for that process flow.
To improve performance by systematically developing human expertise through organizational development and training

15. The fifth component of the ASTD HPI model
Rehersal
Solution Implementation
Cross-functional - cross-country/international
Awareness - modeling - targeted interventions - desensitization - training

16. The two primary tools for the visual display of quantitative data
Seels and Glasgow instructional systems design model
Developing employees - motivating employees - deploying employees - aligning people to process to increase performance
Conduct a SWOT - establish strategic goals - develop strategies to achieve the strategic goals
Charts - graphs

17. The three parts of the problem-solving model
Identify business goals - clarify those goals - determine specificity and measurability of the goals.
Diagnose the problem - generate alternative actions/behaviors - identify consequences for those actions/behaviors
Mentoring is longer term - and mentors do not have responsibility for participants improvement.
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles

18. Standard deviation
The expected range of a measurement
Failure to partner - failure to consider culture - failure to manage change - and failure to adapt to the client.
An HTML tag identifying the context of the contents on a website or knowledge base.
A measure of the variability of scores from the mean

19. The four areas measured during a training needs assessment
Business needs - performance needs - learning needs - and learner needs
Chat rooms are essentially synchronous (real-time) message boards.
Experiencing - publishing - processing - generalizing - and applying
Purpose and character of use (commercial or nonprofit educational use) - nature of the copyrighted work - amount of the work used in relationship to the whole of the work - effect on the market potential for or value of the copyrighted work

20. List 10 types of root causes

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

21. Three tools for determining learner preferences
Surveys
Productivity Environmental Preference Survey (PEPS) - Canfield Learning Style Inventory - and Learning Style Questionnaire
Measures of quantity or numbers
Maslow's hierarchy

22. The fourth component of the ASTD HPI model
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.
The outcome that depends on the independent variable and covariates
Solution Selection
Lack of knowledge or skills - lack of physical resources - process problems - lack of information - lack of leadership - lack of information on consequences - lack of motivation - inadequate feedback - inadequate incentives - performer's lack of capa

23. The five characteristics of every job that influence employee motivation
Opener - bridge - main body - and close
Feedback
Skill variety - task identity - task significance - autonomy - feedback
The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as - associated processes like creating - gathering - organizing - ret

24. Systems thinking
Pareto analysis
Design
Thinking about the whole organization - rather than individuals - and looking primarily at processes
Form - storm - norm - perform - and adjourn.

25. The analysis that identifies forces that maintain the status quo - and the approaches to allow change

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

26. What is an SME
Numbers or variables used to rank order a system
Focused on fundamental changes to thinking patterns and behaviors
Subject-matter expert
The world is created in conversation

27. Types of Level 2 instruments
Written tests - oral Q&A - performance tests - role plays
An HTML tag identifying the context of the contents on a website or knowledge base.
Questions that check for understanding or test for consensus
Time and resource intensive - undue influence of vocal member(s) - difficult to facilitate with a single facilitator to encourage participation and take notes

28. Describe a chat room
Review of objective and key points - review participant benefits - call participants to action - ask participants if they have any questions.
A group of people who share a common interest - and are willing to share the experiences of their common interest.
Chat rooms are essentially synchronous (real-time) message boards.
Dictatorship - anarchy - democracy

29. Single-loop learning
Focused on learning and using new necessary skills through incremental change
The multiple dependent variables in a study with multiple independent variables
Balanced scorecard
Self-study guides - job aids - instructor-led materials - technology-delivered training deliverables - assessments

30. Malcolm Knowles' work tipped the instructional systems design scale. The two ends of that scale
Cognitivism
Learner-centered - content-centered
Rehersal
Ishikawa - fishbone

31. Two influences of great effect on employee motivation
Management - performance
Indicate whether response was correct - explain an incorrect response or clarify a correct response - give instructions on how to proceed
Feedback
Formulation - Development - Implementation - Evaluation

32. The theory that matches individual needs to instructional experiences
Managers are responsible for their own development - executives are responsible for the development of their subordinates - the organization is responsible for providing growth opportunities
Conduct a SWOT - establish strategic goals - develop strategies to achieve the strategic goals
Kurt Lewin's forcefield analysis
Opportunity-centered

33. The e-Learning techniques allows learners to personally assess what can be learned - the value of the content - and the difficulty of the content
Enabling objectives
Subject-matter expert
Navigation
Polling questions

34. The four characteristics of online communication
Identify performance gaps - gains commitment to learning - constructs practice to close gaps - drives application and reflection to improve competence
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.
Gain understanding or learning objectives - learn the materials - practice the delivery - prepare questions to stimulate learning.
Image oriented - interactive - immediate - and intimate.

35. The third component of the ASTD HPI model
Polling questions
A visual tools used to systematically describe actions/behaviors in a sequential flow - including all the steps and tasks for that process flow.
Philosophy of coaching - definition of coaching - standards of ethical coaching conduct - pledge of coaching ethics
Cause Analysis

36. The four quadrants in W.E. (Ned) Herrmann's learning brain model
A variable the influences the dependent variable
Upper-left cerebral - lower-left limbic - upper-right cerebral - and lower-right limbic
Rehersal
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites

37. DMAIC
Characteristics of adults as learners (CAL) conceptual framework
Analytical - amiable - drivers - expressive
- measure - analyze - improve - control
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.

38. The four components of a learning objective
Learner self-concept - Learner prior experience - Readiness to learn - Orientation to learning - and Motivation to learn
Surveys
Adult learning theories - instructional design techniques
Audience - Behavior - Condition - and Degree

39. The HPI tool used to collect current performance - learner analysis - and business needs
Rehersal
Split-half
External coaching - internal coaching
Interviews

40. The six steps in a training needs assessment
Defining objectives - identifying necessary data - selecting data collection methods - collecting data - analyzing and confirming data - and reporting on the data
Rote skills - and prerequisite material
Self-study guides - job aids - instructor-led materials - technology-delivered training deliverables - assessments
Questionnaires - follow-up interviews - observation checklists

41. The two mechanisms the chaos and complexity theory focus on
Something that disrupts the flow of information between source and receiver
Structures - patterns - events
Information - feedback
- measure - analyze - improve - control

42. The questioning technique that seeks to develop critical thinking and creativity
Groupthink
Pareto analysis
Socratic questioning
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).

43. Four stages of accelerated learning

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

44. Contrast synchronous to asynchronous e-learning
Synchrononous occurs at a given time with a live instructor. Asynchronous is self-paced and available at any time.
Create safe haven for learning - create a comfortable environment - encourage participation - facilitate more than lecture.
Job aids - and EPSS
Documentation audit - information system survey - identification of external information sources

45. The technique that allows a WLP professional to present material in a professional manner - and keep a class focused on the correct topic
Thinking about the whole organization - rather than individuals - and looking primarily at processes
Communication - client motivation - self-management - technical skills
Preparation
Identify performance gaps - gains commitment to learning - constructs practice to close gaps - drives application and reflection to improve competence

46. Examples of internal factors that influence an organization
Observe body language
Cognitivism
Learning style
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies

47. Three pitfalls of coaching
Terminal objectives
Agreeing with the client when another response would be better - being judgmental or too rigid - progressing at the wrong pace (too fast/too slow) for the client
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.
Structure

48. EPSS
Phone - VoIP - online meetings - email - specialized software
No right or final answers - cause and effect not related to space and time - all solutions require careful consideration - behavior gets worse before it gets better - all systems have limits - foresight benefits the organization
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.

49. The characteristics of a complex system
The whole is more than the sum of the parts - patterns are everywhere in the system - cause and effect is never simple - history does and does not repeat itself - change come from chaos - the future can and cannot be predicted
Thinking about the whole organization - rather than individuals - and looking primarily at processes
Adult learning theories - instructional design techniques
An HTML tag identifying the context of the contents on a website or knowledge base.

50. The creator of the theory of three types of learning - knowledge - skills - and attitudes
Matching current - usually high-potential employees - with future roles within the company to systematic prepare them for a future role
Knowledge - skills - desire - environment - and opportunity
Benjamin Bloom
Sequence