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Certified Professional In Learning And Performance Cplp

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Information Chunking
Electronic performance support system (EPSS)
Pareto analysis
Learning style
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.

2. List David Kolk's four learning styles
Audience - Behavior - Condition - and Degree
Convergers - divergers - assimilators - and accommodators
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.
The sum of the numbers divided by the total number of values

3. Five approaches to facilitate inclusion
Subject-matter expert
Economic - social - political and legislative - workforce - technological - and competitive.
Preparation
Awareness - modeling - targeted interventions - desensitization - training

4. Three examples of active training techniques
Electronic performance support system (EPSS)
Awareness - modeling - targeted interventions - desensitization - training
Brainstorming - case studies - and role plays
Philosophy of coaching - definition of coaching - standards of ethical coaching conduct - pledge of coaching ethics

5. The method a trainer can use to encourage a participant to continue speaking
Slides
Pareto analysis
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites
Walk towards a participant as they speak

6. Sequencing and structure are closely related. What refers to the relationship among skills and topics
The selection of measurement points which can have a large impact on the research's ability to be generalized
Economic - social - political and legislative - workforce - technological - and competitive.
Structure
Identify organizational values - development mission - develop vision - develop value statements

7. Two examples of performance support systems
Experiential learning
Learning organizations - systems thinking
Structure and processes - resources - information - knowledge and skills - motives - and wellness.
Job aids - and EPSS

8. What is an SME
Social contexting - contexting - authority - and concept of time
Ishikawa - fishbone
Subject-matter expert
Rote skills

9. The components of the action learning formula
Solution Selection
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection
Growth - exploratory - establishment - maintenance - decline
Long-term process for performance improvement based on 1-on-1 interactions where mentee retains the responsibility for improvement

10. Steps of managing a change project
Proxemics
Measures of quantity or numbers
Initiating - planning - executing - controlling - closing
Synchrononous occurs at a given time with a live instructor. Asynchronous is self-paced and available at any time.

11. Four characteristics of effective openers

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12. Knowledge Mapping
The process that connects information - education - expertise - and practical application of people in an organization for the purposes of sharing and access.
Low frequency - high complexity - high consequence of error - high probability of change in the future
The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as - associated processes like creating - gathering - organizing - ret
Form - storm - norm - perform - and adjourn.

13. The technique trainers should use when they want to use the revelation technique
Kurt Lewin's forcefield analysis
Harless' front-end analysis model
An unknown or uncontrolled variable that produces an effect
Presentation software

14. Four elements of an effective oral presentation
Initiating - planning - executing - controlling - closing
Create a vision - communicate the plan - connect the people - congratulate success
Opener - bridge - main body - and close
Focused on learning and using new necessary skills through incremental change

15. Two characteristics for any coaching program to succeed
Learner self-concept - Learner prior experience - Readiness to learn - Orientation to learning - and Motivation to learn
Functional context
Conduct a SWOT - establish strategic goals - develop strategies to achieve the strategic goals
Objectivity - confidentiality

16. Five stages of Tuckman's team-maturing model
Visual - Auditory - and Kinestethic
The minimum time schedule for completing all the tasks in a project with several overlapping or dependent tasks.
Form - storm - norm - perform - and adjourn.
problem - establish action plan - clarify values - identify alternatives - discover probable outcomes - eliminate alternatives systematically - start action

17. The tasks involved in the formulation phase of strategic development
Information - resources - incentives/consequences - knowledge and skills - capacity - and motivation.
Identify organizational values - development mission - develop vision - develop value statements
Personal space
Asynchronous

18. Level 1 evaluation
Surveys
Reaction
Agreeing with the client when another response would be better - being judgmental or too rigid - progressing at the wrong pace (too fast/too slow) for the client
Measures of quantity or numbers

19. Training that related to actual job circumstances
Structure and processes - resources - information - knowledge and skills - motives - and wellness.
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.
Functional context
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites

20. The learning theory that includes activities like behavioral modeling - simulations - role plays - skill drills - and rewards
Focused on fundamental shifts in how people view themselves - and intentional alterations of beliefs and values about the world and themselves
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.
Behavorism
No right or final answers - cause and effect not related to space and time - all solutions require careful consideration - behavior gets worse before it gets better - all systems have limits - foresight benefits the organization

21. BE
Hypothetical
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )
Evaluation
Separation of place - time - or both among learners - instructors - and learning resources; Interactions are conducted through one or mode media.

22. The five elements of learner engagement
Return-on-investment ( (Benefits - Costs) / Costs) * 100
Growth - exploratory - establishment - maintenance - decline
Entertainment - interaction - control - usability - and customization
Learner characteristics like age - educational background - cultural background - learner expectations - and learn motivation to attend

23. The fifth component of the ASTD HPI model
Solution Implementation
Diagnose the problem - generate alternative actions/behaviors - identify consequences for those actions/behaviors
Performance records - direct observation - supervisor checklists
An HTML tag identifying the context of the contents on a website or knowledge base.

24. The instrument where participants rate two contrasting ideas or words by circling points on a line
Knowledge in one's personal memory - includes judgment - insights - experience - know-how - personal beliefs - and personal values.
Threat - problem - solution - habit
The whole is more than the sum of the parts - patterns are everywhere in the system - cause and effect is never simple - history does and does not repeat itself - change come from chaos - the future can and cannot be predicted
Semantic differential

25. The third component of the ASTD HPI model
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.
Cause Analysis
Competing - accommodating - avoiding - collaborating - and compromising.
Charts - graphs

26. Closed questions
Design
External coaching - internal coaching
Written tests - oral Q&A - performance tests - role plays
Questions that check for understanding or test for consensus

27. The theory that matches individual needs to instructional experiences
Adult learning theories - instructional design techniques
Opportunity-centered
Ideas - processes - procedures - methods of operation - concepts - principles - and discoveries
The multiple dependent variables in a study with multiple independent variables

28. List six categories of HPI solutions
Structure and processes - resources - information - knowledge and skills - motives - and wellness.
Rich data - comparable data across interviews with proper construction of interview protocol - and adds depth to quantative methods
Accelerated Learning
The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as - associated processes like creating - gathering - organizing - ret

29. Two guiding principles of displaying quantative data in charts and graphs
Maslow's hierarchy - McGregor's Theory X and Y of management
Scaling and integrity
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )
Benefit-to-cost ratio (Total Benefit / Total Program Cost)

30. Information Architecture
A description or design specification for how information should be treated and organized.
Raw and non-contextual - and can exist in forms usable or not
Knowledge - skills
Preparation

31. Level 5 evaluation
Monetary impact/ROI
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.
Speed - quantity - quality/accuracy - thoroughness - timeliness
Semantic differential

32. Three conditions that warrant multi-rater feedback
Current organization climate - available resources
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.
Phone - VoIP - online meetings - email - specialized software

33. Types of Level 4 instruments
Analytical - amiable - drivers - expressive
Performance records - direct observation - supervisor checklists
Return-on-investment ( (Benefits - Costs) / Costs) * 100
Enabling objectives

34. The five stages of D. E. Super's developmental framework
Growth - exploratory - establishment - maintenance - decline
Questions that stimulate discussion
Myer-Briggs Type Indicator (MBTI) - DiSC personality profile
Documentation audit - information system survey - identification of external information sources

35. ROI
Return-on-investment ( (Benefits - Costs) / Costs) * 100
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )
Constraints analysis
Seels and Glasgow instructional systems design model

36. The four quadrants in W.E. (Ned) Herrmann's learning brain model
To systematically plan an organization's future
Rapid instructional design (RID)
Upper-left cerebral - lower-left limbic - upper-right cerebral - and lower-right limbic
Results

37. Tacit knowledge

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38. Two circumstances where e-learning is particularly useful
Rote skills - and prerequisite material
Chat rooms are essentially synchronous (real-time) message boards.
An HTML tag identifying the context of the contents on a website or knowledge base.
Philosophy of coaching - definition of coaching - standards of ethical coaching conduct - pledge of coaching ethics

39. Independent
A variable the influences the dependent variable
Create new hire training - develop behavior-based interview questions - write performance objectives - prepare employees for career progression
Upper-left cerebral - lower-left limbic - upper-right cerebral - and lower-right limbic
The multiple dependent variables in a study with multiple independent variables

40. The purpose of an after-action review

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41. The four most important skills for a coach
Learning
Harless' front-end analysis model
Convergers - divergers - assimilators - and accommodators
Communication - client motivation - self-management - technical skills

42. Three tasks for knowledge mapping
Documentation audit - information system survey - identification of external information sources
Solution Implementation
Feedback
Harless' front-end analysis model

43. Examples of courseware
Self-study guides - job aids - instructor-led materials - technology-delivered training deliverables - assessments
Monetary impact/ROI
Ideas - processes - procedures - methods of operation - concepts - principles - and discoveries
A group of people who share a common interest - and are willing to share the experiences of their common interest.

44. The four characteristics of online communication
Control groups - management estimates - extant data - external studies
The extent to which an instrument represents the program's content
Image oriented - interactive - immediate - and intimate.
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials

45. The reliability test where one test is split into two shorter ones - by randomly assigning test items to one half or the other
Measures looking at opinions - behaviors - and attributes
Ideas - processes - procedures - methods of operation - concepts - principles - and discoveries
Split-half
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles

46. Four variables that effect how members of a culture think and express themselves
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies
No area is overlooked - forces to be used are known - there is time to develop other strategies if the analysis reveals the need
Management - performance
Social contexting - contexting - authority - and concept of time

47. The facilitation tool that can create just enough tension to get people thinking
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )
Hypothetical
The minimum time schedule for completing all the tasks in a project with several overlapping or dependent tasks.
Silence

48. Describe a chat room
Subject-matter expert
Ishikawa - fishbone
Chat rooms are essentially synchronous (real-time) message boards.
Electronic performance support system (EPSS)

49. The four areas measured during a training needs assessment
To improve performance by systematically developing human expertise through organizational development and training
Benefit-to-cost ratio (Total Benefit / Total Program Cost)
Business needs - performance needs - learning needs - and learner needs
Harless' front-end analysis model

50. The six steps in a training needs assessment
Defining objectives - identifying necessary data - selecting data collection methods - collecting data - analyzing and confirming data - and reporting on the data
When the cause of the problem is a lack of knowledge or skills
Walk towards a participant as they speak
Maslow's hierarchy