Test your basic knowledge |

Certified Professional In Learning And Performance Cplp

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Explicit knowledge
Rote skills
Diagnose the problem - generate alternative actions/behaviors - identify consequences for those actions/behaviors
Knowledge that has been documented - includes books - manuals - training courses - job aids - software rules - databases - etc.
Constraints analysis

2. Describe a chat room
Developing employees - motivating employees - deploying employees - aligning people to process to increase performance
Threat - problem - solution - habit
Central tendency
Chat rooms are essentially synchronous (real-time) message boards.

3. Things feedback to a learner that answered a question should do
To improve performance by systematically developing human expertise through organizational development and training
Rapid instructional design (RID)
Establish scope - create plan - implement plan - monitor/evaluate/revise plan
Indicate whether response was correct - explain an incorrect response or clarify a correct response - give instructions on how to proceed

4. The technique that should account for 50% of the preparation for a presentation
Convergers - divergers - assimilators - and accommodators
Rehersal
Knowledge in one's personal memory - includes judgment - insights - experience - know-how - personal beliefs - and personal values.
Diagnose the problem - generate alternative actions/behaviors - identify consequences for those actions/behaviors

5. The type of learning that E-Learning is outstanding for teaching because it has infinite patience
Learning technologies
Rote skills
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials
Change is a process not an event. Change management is the process of directing change at each level of an organization.

6. The characteristics of a complex system
Entertainment - interaction - control - usability - and customization
The whole is more than the sum of the parts - patterns are everywhere in the system - cause and effect is never simple - history does and does not repeat itself - change come from chaos - the future can and cannot be predicted
When the cause of the problem is a lack of knowledge or skills
Enabling objectives

7. Malcolm Knowles' work tipped the instructional systems design scale. The two ends of that scale
Communication - client motivation - self-management - technical skills
Learner-centered - content-centered
External and environmental influences
Data from archival records - existing records - report - and data

8. The method where instruction is provided in a self-directed format that is available at all times - even with a facilitator is not online
Asynchronous
The selection of measurement points which can have a large impact on the research's ability to be generalized
Learning technologies
Identify business goals - clarify those goals - determine specificity and measurability of the goals.

9. The measure that is defined by mean - median - and mode
Preparation
Experiencing - publishing - processing - generalizing - and applying
Central tendency
Opportunity-centered

10. learning object
Rote skills - and prerequisite material
Self-contained chunk of instructional material
The whole is more than the sum of the parts - patterns are everywhere in the system - cause and effect is never simple - history does and does not repeat itself - change come from chaos - the future can and cannot be predicted
Data from archival records - existing records - report - and data

11. List six external factors that may affect an organization
External and environmental influences
Economic - social - political and legislative - workforce - technological - and competitive.
External coaching - internal coaching
Solution Selection

12. Standard deviation
HPI uses a results-based - systematic approach - HPI focuses on accomplishments before behavior - Organizations are systems.
The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as - associated processes like creating - gathering - organizing - ret
Technical competence - people skills - conceptual skills - results - taste - judgment - character
A measure of the variability of scores from the mean

13. What is an SME
Surveys
Questions that check for understanding or test for consensus
Dictatorship - anarchy - democracy
Subject-matter expert

14. The four dimensions of personality per the Myers-Briggs Type Indicator
Perform a front-end analysis
Extroversion/Introversion - Sensing/Intuition - Thinking/Feeling - Judgment/Perception
Ginzberg's theory
Image oriented - interactive - immediate - and intimate.

15. Closed questions
Reaction
Questions that check for understanding or test for consensus
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.
Organization - process - and job/performer.

16. Meta-tag
Learning organizations - systems thinking
An HTML tag identifying the context of the contents on a website or knowledge base.
Visual - Auditory - and Kinestethic
Personal space

17. succession planning
Monetary impact/ROI
Diagnose the problem - generate alternative actions/behaviors - identify consequences for those actions/behaviors
Social contexting - contexting - authority - and concept of time
Matching current - usually high-potential employees - with future roles within the company to systematic prepare them for a future role

18. The steps in the outsourcing process
A variable the influences the dependent variable
Questions that check for understanding or test for consensus
Capture attention - reveal trainer's style - raise participant's comfort level - introduce the topic of the presentation.
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat

19. The components of the action learning formula
Websites where users post questions - thoughts and observations - and can reply to other users postings of the same
Feedback
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.

20. The linear scale use to rate statements and attitudes
Raw and non-contextual - and can exist in forms usable or not
Objectivity - confidentiality
Likert scale
Honesty - fairness - lawfulness - compassion - respect - loyalty - dependability

21. Systems thinking
Identify performance gaps - gains commitment to learning - constructs practice to close gaps - drives application and reflection to improve competence
Thinking about the whole organization - rather than individuals - and looking primarily at processes
Cost-effectiveness - accessibility and application - learner access - and self-direction
Pilot tests - technical reviews - production reviews

22. The creator of the theory of three types of learning - knowledge - skills - and attitudes
Change is a process not an event. Change management is the process of directing change at each level of an organization.
Knowledge - skills - desire - environment - and opportunity
Benjamin Bloom
Documentation audit - information system survey - identification of external information sources

23. The three tasks of business analysis
Chat rooms are essentially synchronous (real-time) message boards.
Synchrononous occurs at a given time with a live instructor. Asynchronous is self-paced and available at any time.
Identify business goals - clarify those goals - determine specificity and measurability of the goals.
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs

24. Four benefits of web-based training
DMAIC methodology - IPO model - flowcharting - evaluation models
Cost-effectiveness - accessibility and application - learner access - and self-direction
A collection of code containing instructions for a computer to perform a specific action
Experiencing - publishing - processing - generalizing - and applying

25. Data
Raw and non-contextual - and can exist in forms usable or not
Long-term process for performance improvement based on 1-on-1 interactions where mentee retains the responsibility for improvement
Learning technologies
Structure and processes - resources - information - knowledge and skills - motives - and wellness.

26. The seven characteristics of good dialog
Relevance - inquiry - freedom - connectedness - reception - empowerment - play
External coaching - internal coaching
Monetary impact/ROI
Charts - graphs

27. The diagnostic model that identifies the performance problem cause - based on cause driving solution

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28. Level 3 evaluation
Results
Proxemics
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs
Disengagement - disidentification - disorientation - and disenchantment.

29. Change management
A variable in whole number or distinct units (opposed to continuous)
Change is a process not an event. Change management is the process of directing change at each level of an organization.
Learning Management System (LMS)
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).

30. The seating arrangement is the least conducive to stimulating group discussion
Theatre style
Diagnose the problem - generate alternative actions/behaviors - identify consequences for those actions/behaviors
Experiential learning
Change is a process not an event. Change management is the process of directing change at each level of an organization.

31. Describe how facilitation differs from training
Focused on fundamental changes to thinking patterns and behaviors
Facilitation is used to involve participants - and to help them learn from one another.
Relevance - inquiry - freedom - connectedness - reception - empowerment - play
- measure - analyze - improve - control

32. A method used to evaluation organizational effectiveness beyond financial measures
External coaching - internal coaching
Icebreakers do not have to relate to the session materials. Opening exercise introduces the session materials being taught.
Rapid instructional design (RID)
Balanced scorecard

33. List seven things that cannot be copyrighted
The sum of the numbers divided by the total number of values
Ideas - processes - procedures - methods of operation - concepts - principles - and discoveries
Preparation
Create a vision - communicate the plan - connect the people - congratulate success

34. The five stages of D. E. Super's developmental framework
Initiating - planning - executing - controlling - closing
Skill variety - task identity - task significance - autonomy - feedback
Silence
Growth - exploratory - establishment - maintenance - decline

35. Quantitative
Measures of quantity or numbers
To systematically plan an organization's future
Rehersal
Driving forces - restraining forces - current state - desired state

36. When is training the appropriate solution to a performance problem
Initiating - planning - executing - controlling - closing
Constraints analysis
Socratic questioning
When the cause of the problem is a lack of knowledge or skills

37. LMS
Ishikawa - fishbone
Return-on-investment ( (Benefits - Costs) / Costs) * 100
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).
Job aids - and EPSS

38. Four characteristics of highly motivated clients
Theatre style
Passive - active - empathetic - listening for knowledge - listening for clarification
Rote skills - and prerequisite material
Eager to succeed - open to support - interested in different tactics/methods and trying those out - learning oriented

39. The use of electronic technologies to deliver information and facilitate the development of skills
Accelerated Learning
Inputs - outputs - process controls - and resources.
Central tendency
Learning technologies

40. The tool instructors can leverage from WBT to immediately determine a group's understanding of the material
Results
Polling questions
Performance records - direct observation - supervisor checklists
Personal space

41. The technique trainers should use when they want to use the revelation technique
Opener - bridge - main body - and close
Performance audit
Presentation software
Determine business impact - improve the design of the learning experience - determine the content's adequacy

42. The components of the VAK model
Dictatorship - anarchy - democracy
Visual - Auditory - and Kinestethic
Inputs - outputs - process controls - and resources.
Websites where users post questions - thoughts and observations - and can reply to other users postings of the same

43. Two guiding principles of displaying quantative data in charts and graphs
Scaling and integrity
Growth - exploratory - establishment - maintenance - decline
Structures - patterns - events
Discovery - Dream - Design - and Destiny

44. The analysis that identifies forces that maintain the status quo - and the approaches to allow change

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45. The two management practices similar to complexity theory
Reaction
Learning organizations - systems thinking
Numbers or variables used to rank order a system
Hypothetical

46. The model (a pyramid) from bottom to top is: physiology - safety - belongingness - esteem - and self-actualization

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47. Two theories of motivation for coaching

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48. Five stages of Tuckman's team-maturing model
Hypothetical
Initiating - planning - executing - controlling - closing
Form - storm - norm - perform - and adjourn.
Honesty - fairness - lawfulness - compassion - respect - loyalty - dependability

49. The difference between an icebreaker and an opening exercise
Electronic performance support system (EPSS)
Defining objectives - identifying necessary data - selecting data collection methods - collecting data - analyzing and confirming data - and reporting on the data
Icebreakers do not have to relate to the session materials. Opening exercise introduces the session materials being taught.
External and environmental influences

50. Types of Level 2 instruments
Questions that check for understanding or test for consensus
The extent to which an instrument represents the program's content
Ideas - processes - procedures - methods of operation - concepts - principles - and discoveries
Written tests - oral Q&A - performance tests - role plays