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Certified Professional In Learning And Performance Cplp
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certifications
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The six factors an instructional designer must consider before choosing techniques and training materials
Benjamin Bloom
A variable in whole number or distinct units (opposed to continuous)
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials
Identify organizational values - development mission - develop vision - develop value statements
2. Four personal social styles per Harvey Robbins
Personal space
The extent to which an instrument represents the program's content
Analytical - amiable - drivers - expressive
In statistics - it means probably true
3. The seating arrangement is the least conducive to stimulating group discussion
Data from archival records - existing records - report - and data
Performance records - direct observation - supervisor checklists
Theatre style
Learner self-concept - Learner prior experience - Readiness to learn - Orientation to learning - and Motivation to learn
4. Types of Level 4 instruments
Suggestopedia
Facilitation is used to involve participants - and to help them learn from one another.
The multiple dependent variables in a study with multiple independent variables
Performance records - direct observation - supervisor checklists
5. EPSS
Form - storm - norm - perform - and adjourn.
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.
No area is overlooked - forces to be used are known - there is time to develop other strategies if the analysis reveals the need
The extent to which an instrument predicts future results
6. The technique trainers should use when they want to use the revelation technique
Reaction
Presentation software
Kurt Lewin's forcefield analysis
The minimum time schedule for completing all the tasks in a project with several overlapping or dependent tasks.
7. The analysis that serves as a reality check to identify a project's limiting factors
Constraints analysis
To systematically plan an organization's future
Questionnaires - follow-up interviews - observation checklists
Synchrononous occurs at a given time with a live instructor. Asynchronous is self-paced and available at any time.
8. The questioning technique that seeks to develop critical thinking and creativity
Sorting - tabulating - and comparing raw to summarized data
Sequence
Socratic questioning
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies
9. The phases of strategic development
Formulation - Development - Implementation - Evaluation
Sequence
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.
The multiple dependent variables in a study with multiple independent variables
10. The criteria for determining if a project is appropriate for action learning
Reality - feasibility - authority - and learning opportunities
Rote skills
Functional context
Matching current - usually high-potential employees - with future roles within the company to systematic prepare them for a future role
11. The method a trainer can use to encourage a participant to continue speaking
Focused on fundamental changes to thinking patterns and behaviors
Computer-based training. Any learning event that uses computers as the primary distributions method.
Walk towards a participant as they speak
Formulation - Development - Implementation - Evaluation
12. Describe a chat room
Adult learning theories - instructional design techniques
Charts - graphs
Chat rooms are essentially synchronous (real-time) message boards.
Cause Analysis
13. The fifth component of the ASTD HPI model
Seels and Glasgow instructional systems design model
Current organization climate - available resources
Solution Implementation
Engage learner's attention - present materials as input to brain - practice with ideas and skills - review to create new connections and applications
14. succession planning
Matching current - usually high-potential employees - with future roles within the company to systematic prepare them for a future role
Cross-functional - cross-country/international
Developing employees - motivating employees - deploying employees - aligning people to process to increase performance
Diagnose the problem - generate alternative actions/behaviors - identify consequences for those actions/behaviors
15. The two management practices similar to complexity theory
External coaching - internal coaching
Learner-centered - content-centered
Action plans - interviews - questionnaires - focus groups - performance contracts
Learning organizations - systems thinking
16. Cordinal data
Numbers or variables used to rank order a system
Low frequency - high complexity - high consequence of error - high probability of change in the future
Information - feedback
Constraints analysis
17. Karl Albrecht's progressive psychological phases of change response
Form - storm - norm - perform - and adjourn.
Thinking about the whole organization - rather than individuals - and looking primarily at processes
Threat - problem - solution - habit
Rote skills - and prerequisite material
18. Two theories of motivation for coaching
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19. VR
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.
Multiple intelligences theory
Discovery - Dream - Design - and Destiny
Meta-evaluation
20. Five conflict responses
Raw and non-contextual - and can exist in forms usable or not
Rote skills
Competing - accommodating - avoiding - collaborating - and compromising.
Threat - problem - solution - habit
21. The HPI tool used to collect current performance - learner analysis - and business needs
The extent to which an instrument represents the program's content
Interviews
Observe body language
Structure
22. The four Cs of change
Competing - accommodating - avoiding - collaborating - and compromising.
Inputs - outputs - process controls - and resources.
Create a vision - communicate the plan - connect the people - congratulate success
Matching current - usually high-potential employees - with future roles within the company to systematic prepare them for a future role
23. Explicit knowledge
Knowledge that has been documented - includes books - manuals - training courses - job aids - software rules - databases - etc.
Subject-matter expert
problem - establish action plan - clarify values - identify alternatives - discover probable outcomes - eliminate alternatives systematically - start action
Preparation
24. Levels of listening
Websites where users post questions - thoughts and observations - and can reply to other users postings of the same
Theatre style
Passive - active - empathetic - listening for knowledge - listening for clarification
Cost-effectiveness - accessibility and application - learner access - and self-direction
25. When a WLP professional is preparing instructional objectives - an evaluation plan - and a sequence of content - which step in the ADDIE model is being performed
Pareto analysis
Create safe haven for learning - create a comfortable environment - encourage participation - facilitate more than lecture.
Design
No right or final answers - cause and effect not related to space and time - all solutions require careful consideration - behavior gets worse before it gets better - all systems have limits - foresight benefits the organization
26. PERT
Action plans - interviews - questionnaires - focus groups - performance contracts
Learning
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.
An HTML tag identifying the context of the contents on a website or knowledge base.
27. The learning theory that attempts to involve the left and right hemispheres of the brain to make learning more natural
Learning technologies
Accelerated Learning
Performance audit
Information that combined with understanding enables understanding
28. When a WLP professional - prior to a learning session - plans seating arrangement - arranges refreshments - determines goals and expectations for the class - what are they attempting to affect
Socratic questioning
Harless' front-end analysis model
External and environmental influences
A variable in whole number or distinct units (opposed to continuous)
29. The other names for a cause-and-effect diagram
External and environmental influences
Ishikawa - fishbone
The outcome that depends on the independent variable and covariates
Business Analysis
30. The theory that describes a person starting at age 18 - moving from career exploration to a series of events including educational specialization that leads to a career path and a final career commitment
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31. When is training the appropriate solution to a performance problem
Current organization climate - available resources
When the cause of the problem is a lack of knowledge or skills
The minimum time schedule for completing all the tasks in a project with several overlapping or dependent tasks.
Structure and processes - resources - information - knowledge and skills - motives - and wellness.
32. Four cases when a trainer should not use a chart pack
Performance records - direct observation - supervisor checklists
Myer-Briggs Type Indicator (MBTI) - DiSC personality profile
Room size or number of participants is too large - when trainer wants to be more formal - when trainer has illegible handwriting - when the trainer presents the same program regularly.
Suggestopedia
33. The four characteristics of online communication
A variable whose quantification can be broken down into very small units - often called analog (opposed to discrete)
Psychomotor skills
Image oriented - interactive - immediate - and intimate.
Electronic performance support system (EPSS)
34. Four stages of accelerated learning
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35. Knowledge Mapping
Data from archival records - existing records - report - and data
Defining objectives - identifying necessary data - selecting data collection methods - collecting data - analyzing and confirming data - and reporting on the data
The process that connects information - education - expertise - and practical application of people in an organization for the purposes of sharing and access.
Developing employees - motivating employees - deploying employees - aligning people to process to increase performance
36. The tasks involved in the formulation phase of strategic development
Identify organizational values - development mission - develop vision - develop value statements
Results
Passive - active - empathetic - listening for knowledge - listening for clarification
Navigation
37. The seven basic self-governing behaviors
Analytical - amiable - drivers - expressive
Meta-evaluation
HPI uses a results-based - systematic approach - HPI focuses on accomplishments before behavior - Organizations are systems.
Honesty - fairness - lawfulness - compassion - respect - loyalty - dependability
38. Three advantages of interviews as a data gathering technique
Semantic differential
Rich data - comparable data across interviews with proper construction of interview protocol - and adds depth to quantative methods
Sorting - tabulating - and comparing raw to summarized data
Socratic questioning
39. The processes performance management is primarily concerned with
Ishikawa - fishbone
Data - Information - Knowledge
Developing employees - motivating employees - deploying employees - aligning people to process to increase performance
Maslow's hierarchy - McGregor's Theory X and Y of management
40. learning object
Self-contained chunk of instructional material
Room size or number of participants is too large - when trainer wants to be more formal - when trainer has illegible handwriting - when the trainer presents the same program regularly.
The selection of measurement points which can have a large impact on the research's ability to be generalized
To aid in career planning
41. Four barriers to communication during training delivery
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites
Identify organizational values - development mission - develop vision - develop value statements
Management - performance
Language - speech - environmental - and psychological
42. The elements of the 4-D cycle
Learner-centered - content-centered
Discovery - Dream - Design - and Destiny
Form - storm - norm - perform - and adjourn.
Performance audit
43. The learning theory that includes activities like behavioral modeling - simulations - role plays - skill drills - and rewards
Terminal objectives
Review strategies - measure performance - take correction action
Behavorism
Current organization climate - available resources
44. What is the primary reason for 360-degree feedback
To aid in career planning
Constraints analysis
An unknown or uncontrolled variable that produces an effect
Philosophy of coaching - definition of coaching - standards of ethical coaching conduct - pledge of coaching ethics
45. Three conditions that warrant multi-rater feedback
Navigation
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs
Management - performance
Opener - bridge - main body - and close
46. The five principles of andragogy
Information - feedback
HPI uses a results-based - systematic approach - HPI focuses on accomplishments before behavior - Organizations are systems.
Howard Gardner
Learner self-concept - Learner prior experience - Readiness to learn - Orientation to learning - and Motivation to learn
47. Three basic management styles
Validity
Ideas - processes - procedures - methods of operation - concepts - principles - and discoveries
Cross-functional - cross-country/international
Dictatorship - anarchy - democracy
48. The process of giving advice or information from one person to another about the usefulness of an event - process or action
Initiating - planning - executing - controlling - closing
Websites where users post questions - thoughts and observations - and can reply to other users postings of the same
Feedback
Organization - process - and job/performer.
49. Four phases of succession planning
Establish scope - create plan - implement plan - monitor/evaluate/revise plan
Productivity Environmental Preference Survey (PEPS) - Canfield Learning Style Inventory - and Learning Style Questionnaire
Managerial/administrative - supervisory - functional
Characteristics of adults as learners (CAL) conceptual framework
50. Steps of managing a change project
Enabling objectives
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites
Initiating - planning - executing - controlling - closing
Harless' front-end analysis model
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