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Certified Professional In Learning And Performance Cplp

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Exercises that include a form of real-life situation that allows participants to practice is called
External/organizational scans - identify business needs - identify change initiatives - collect data - analyze data - report on the data - design the change initiative
Audience - behavior - condition - and degree
Simulations
Walk towards a participant as they speak

2. The seven characteristics of good dialog
Understandable - accurate - functional
Language - speech - environmental - and psychological
Relevance - inquiry - freedom - connectedness - reception - empowerment - play
Behavorism

3. Steps of managing a change project
Lack of knowledge or skills - lack of physical resources - process problems - lack of information - lack of leadership - lack of information on consequences - lack of motivation - inadequate feedback - inadequate incentives - performer's lack of capa
Questions that stimulate discussion
Initiating - planning - executing - controlling - closing
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.

4. The way a person prefers to learn new content
Structure
Measures of quantity or numbers
Learning style
Growth - exploratory - establishment - maintenance - decline

5. The popularizer of the multiple intelligences theory
Reliability
Adult learning theories - instructional design techniques
Simulations
Howard Gardner

6. The framework developed by Patricia Cross to describe some differences between adult and child learners
Focused on fundamental shifts in how people view themselves - and intentional alterations of beliefs and values about the world and themselves
Facilitation is used to involve participants - and to help them learn from one another.
Create a vision - communicate the plan - connect the people - congratulate success
Characteristics of adults as learners (CAL) conceptual framework

7. VR
Entertainment - interaction - control - usability - and customization
Knowledge in one's personal memory - includes judgment - insights - experience - know-how - personal beliefs - and personal values.
Personal space
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.

8. Types of Level 2 instruments
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites
Extroversion/Introversion - Sensing/Intuition - Thinking/Feeling - Judgment/Perception
Written tests - oral Q&A - performance tests - role plays

9. The core belief of appreciative inquiry theory
The world is created in conversation
Purpose and character of use (commercial or nonprofit educational use) - nature of the copyrighted work - amount of the work used in relationship to the whole of the work - effect on the market potential for or value of the copyrighted work
Initiating - planning - executing - controlling - closing
Learner-centered - content-centered

10. Content validity

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11. The tool instructors can leverage from WBT to immediately determine a group's understanding of the material
Engage learner's attention - present materials as input to brain - practice with ideas and skills - review to create new connections and applications
Polling questions
In statistics - it means probably true
A collection of code containing instructions for a computer to perform a specific action

12. The seven steps in Krumboltz's DECIDES model
Audience - behavior - condition - and degree
Rich data - comparable data across interviews with proper construction of interview protocol - and adds depth to quantative methods
problem - establish action plan - clarify values - identify alternatives - discover probable outcomes - eliminate alternatives systematically - start action
Maslow's hierarchy - McGregor's Theory X and Y of management

13. List seven things that cannot be copyrighted
Ideas - processes - procedures - methods of operation - concepts - principles - and discoveries
HPI uses a results-based - systematic approach - HPI focuses on accomplishments before behavior - Organizations are systems.
Rehersal
A collection of code containing instructions for a computer to perform a specific action

14. The questioning technique that seeks to develop critical thinking and creativity
Phone - VoIP - online meetings - email - specialized software
Socratic questioning
Rote skills - and prerequisite material
A measure of the variability of scores from the mean

15. The technique that should account for 50% of the preparation for a presentation
To aid in career planning
The extent to which an instrument predicts future results
Documentation audit - information system survey - identification of external information sources
Rehersal

16. Types of formative evaluation
Benefit-to-cost ratio (Total Benefit / Total Program Cost)
Pilot tests - technical reviews - production reviews
Dictatorship - anarchy - democracy
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies

17. RFP
Request for proposal. A communication from an organization to potential vendors that defines the organizations needs and how to respond to those needs.
The expected range of a measurement
Thinking about the whole organization - rather than individuals - and looking primarily at processes
A variable the influences the dependent variable

18. The purpose of an after-action review

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19. The analysis that serves as a reality check to identify a project's limiting factors
Social contexting - contexting - authority - and concept of time
Job aids - and EPSS
Constraints analysis
Separation of place - time - or both among learners - instructors - and learning resources; Interactions are conducted through one or mode media.

20. The ability of the same measurement to produce consistent results over time
Language - speech - environmental - and psychological
Reliability
Scaling and integrity
Social contexting - contexting - authority - and concept of time

21. The three building blocks of knowledge management
Meta-evaluation
Data - Information - Knowledge
Change Management
Balanced scorecard

22. The five elements of learner engagement
Entertainment - interaction - control - usability - and customization
Initiating - planning - executing - controlling - closing
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives
Management - performance

23. The model (a pyramid) from bottom to top is: physiology - safety - belongingness - esteem - and self-actualization

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24. List 10 types of root causes

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25. Dichotomous
Split-half
Knowledge that has been documented - includes books - manuals - training courses - job aids - software rules - databases - etc.
Two-aix matrixes - flowcharts - dichotomy - graphic models
A variable that can have one of two possible values.

26. A method used to evaluation organizational effectiveness beyond financial measures
Balanced scorecard
Two-aix matrixes - flowcharts - dichotomy - graphic models
Design
problem - establish action plan - clarify values - identify alternatives - discover probable outcomes - eliminate alternatives systematically - start action

27. Four phases of succession planning
Establish scope - create plan - implement plan - monitor/evaluate/revise plan
Central tendency
Create a vision - communicate the plan - connect the people - congratulate success
Information - resources - incentives/consequences - knowledge and skills - capacity - and motivation.

28. Five technologies that can be used to connect clients to coaches
Theatre style
Phone - VoIP - online meetings - email - specialized software
The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as - associated processes like creating - gathering - organizing - ret
Speed - quantity - quality/accuracy - thoroughness - timeliness

29. The components of the VAK model
Slides
Visual - Auditory - and Kinestethic
Language - speech - environmental - and psychological
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.

30. The sixth component of the ASTD HPI model
The world is created in conversation
Evaluation
Management - performance
Accelerated Learning

31. The two management practices similar to complexity theory
Presentation software
Learning organizations - systems thinking
A variable whose quantification can be broken down into very small units - often called analog (opposed to discrete)
Room size or number of participants is too large - when trainer wants to be more formal - when trainer has illegible handwriting - when the trainer presents the same program regularly.

32. When a WLP professional is preparing instructional objectives - an evaluation plan - and a sequence of content - which step in the ADDIE model is being performed
Design
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives
Likert scale
Organization - process - and job/performer.

33. Quantitative
Measures of quantity or numbers
The extent to which an instrument represents the program's content
Philosophy of coaching - definition of coaching - standards of ethical coaching conduct - pledge of coaching ethics
Capture attention - reveal trainer's style - raise participant's comfort level - introduce the topic of the presentation.

34. The technique that allows a WLP professional to present material in a professional manner - and keep a class focused on the correct topic
Interview - survey/questionnaire - observation - focus group - work diary/work log
Electronic performance support system (EPSS)
Performance Analysis
Preparation

35. The learning theory that includes activities like behavioral modeling - simulations - role plays - skill drills - and rewards
Behavorism
Awareness - modeling - targeted interventions - desensitization - training
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.

36. ROI
Review strategies - measure performance - take correction action
Raw and non-contextual - and can exist in forms usable or not
Return-on-investment ( (Benefits - Costs) / Costs) * 100
The extent to which an instrument represents the program's content

37. Level 4 evaluation
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).
Behavior
Benjamin Bloom
Socratic questioning

38. Five stages of Tuckman's team-maturing model
Measures of quantity or numbers
Form - storm - norm - perform - and adjourn.
Managerial/administrative - supervisory - functional
Lack of knowledge or skills - lack of physical resources - process problems - lack of information - lack of leadership - lack of information on consequences - lack of motivation - inadequate feedback - inadequate incentives - performer's lack of capa

39. The seventh component of the ASTD HPI model
Change Management
Review strategies - measure performance - take correction action
Mentoring is longer term - and mentors do not have responsibility for participants improvement.
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies

40. Types of Level 1 instruments
Questionnaires - follow-up interviews - observation checklists
The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as - associated processes like creating - gathering - organizing - ret
Language - speech - environmental - and psychological
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives

41. Two characteristics of distance learning
Behavorism
A variable whose quantification can be broken down into very small units - often called analog (opposed to discrete)
Separation of place - time - or both among learners - instructors - and learning resources; Interactions are conducted through one or mode media.
Initiating - planning - executing - controlling - closing

42. Level 1 evaluation
Review strategies - measure performance - take correction action
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat
Reaction
Action plans - interviews - questionnaires - focus groups - performance contracts

43. The method used to identify the efficiency and effectiveness of employees
Rote skills - and prerequisite material
Performance audit
Honesty - fairness - lawfulness - compassion - respect - loyalty - dependability
A description or design specification for how information should be treated and organized.

44. When is training the appropriate solution to a performance problem
Initiating - planning - executing - controlling - closing
Facilitation is used to involve participants - and to help them learn from one another.
When the cause of the problem is a lack of knowledge or skills
Eager to succeed - open to support - interested in different tactics/methods and trying those out - learning oriented

45. The four characteristics of online communication
High cost - scheduling difficulties - and temporary (unless learners have opportunity to practice)
Data from archival records - existing records - report - and data
Eager to succeed - open to support - interested in different tactics/methods and trying those out - learning oriented
Image oriented - interactive - immediate - and intimate.

46. Types of Level 3 instruments
Action plans - interviews - questionnaires - focus groups - performance contracts
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.
Learning style
Disengagement - disidentification - disorientation - and disenchantment.

47. Types of Level 4 instruments
Formative evaluation
Feedback
Performance records - direct observation - supervisor checklists
Rote skills

48. Karl Albrecht's progressive psychological phases of change response
Facilitators establish the initial mood or climate of the class experience - and clarify the purpose of individuals as well as the general purposes of the group
Threat - problem - solution - habit
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection
Skill variety - task identity - task significance - autonomy - feedback

49. The characteristics of a complex system
Time and resource intensive - undue influence of vocal member(s) - difficult to facilitate with a single facilitator to encourage participation and take notes
Thinking about the whole organization - rather than individuals - and looking primarily at processes
The whole is more than the sum of the parts - patterns are everywhere in the system - cause and effect is never simple - history does and does not repeat itself - change come from chaos - the future can and cannot be predicted
When the cause of the problem is a lack of knowledge or skills

50. Meta-tag
An HTML tag identifying the context of the contents on a website or knowledge base.
Preparation
An unknown or uncontrolled variable that produces an effect
Lack of knowledge or skills - lack of physical resources - process problems - lack of information - lack of leadership - lack of information on consequences - lack of motivation - inadequate feedback - inadequate incentives - performer's lack of capa