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Certified Professional In Learning And Performance Cplp

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Level 2 evaluation
Questions that check for understanding or test for consensus
Maslow's hierarchy - McGregor's Theory X and Y of management
Audience - behavior - condition - and degree
Learning

2. The HPI tool that can gather both qualitative and quantitative data
Cost-effectiveness - accessibility and application - learner access - and self-direction
Establish scope - create plan - implement plan - monitor/evaluate/revise plan
Surveys
Groupthink

3. Four tools and techniques related to six sigma
The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as - associated processes like creating - gathering - organizing - ret
Experiential learning
DMAIC methodology - IPO model - flowcharting - evaluation models
Behavior

4. List six external factors that may affect an organization
Organization - process - and job/performer.
Language - speech - environmental - and psychological
Economic - social - political and legislative - workforce - technological - and competitive.
DMAIC methodology - IPO model - flowcharting - evaluation models

5. VR
Skill variety - task identity - task significance - autonomy - feedback
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.
The minimum time schedule for completing all the tasks in a project with several overlapping or dependent tasks.
Interview - survey/questionnaire - observation - focus group - work diary/work log

6. Level 4 evaluation
Behavior
Measures looking at opinions - behaviors - and attributes
Perform a front-end analysis
Analytical - amiable - drivers - expressive

7. The seven basic self-governing behaviors
Honesty - fairness - lawfulness - compassion - respect - loyalty - dependability
Philosophy of coaching - definition of coaching - standards of ethical coaching conduct - pledge of coaching ethics
Change is a process not an event. Change management is the process of directing change at each level of an organization.
Misplacing ownership - misaligning incentives - saving recognition - playing favorites - misspeaking praise

8. Four stages of transition through M&As
DMAIC methodology - IPO model - flowcharting - evaluation models
Disengagement - disidentification - disorientation - and disenchantment.
Determine business impact - improve the design of the learning experience - determine the content's adequacy
Results

9. The three levels of problems in systems thinking
Data that has been given context
Initiating - planning - executing - controlling - closing
Structures - patterns - events
Multiple intelligences theory

10. The technique - developed by Georgi Lazanov - that uses the instructional application of stimulating the body and mind at peak efficiency to develop super-learning capabilities
Social contexting - contexting - authority - and concept of time
Suggestopedia
Reliability
Organization - process - and job/performer.

11. Sequencing and structure are closely related. What refers to the relationship among skills and topics
Something that disrupts the flow of information between source and receiver
Structure
Simulations
Business needs - performance needs - learning needs - and learner needs

12. Five approaches to facilitate inclusion
Identify performance gaps - gains commitment to learning - constructs practice to close gaps - drives application and reflection to improve competence
Awareness - modeling - targeted interventions - desensitization - training
Growth - exploratory - establishment - maintenance - decline
Information - resources - incentives/consequences - knowledge and skills - capacity - and motivation.

13. Four basic components of a process
No right or final answers - cause and effect not related to space and time - all solutions require careful consideration - behavior gets worse before it gets better - all systems have limits - foresight benefits the organization
Inputs - outputs - process controls - and resources.
Kurt Lewin's forcefield analysis
Eager to succeed - open to support - interested in different tactics/methods and trying those out - learning oriented

14. Two types of coaching situations that primarily differ on the degree of confidentiality and sensitivity
Data from archival records - existing records - report - and data
Performance audit
External coaching - internal coaching
Polling questions

15. What is an SME
Meta-evaluation
Sequence
Hypothetical
Subject-matter expert

16. Factors that determine fair use
Focused on learning and using new necessary skills through incremental change
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.
Purpose and character of use (commercial or nonprofit educational use) - nature of the copyrighted work - amount of the work used in relationship to the whole of the work - effect on the market potential for or value of the copyrighted work
Create new hire training - develop behavior-based interview questions - write performance objectives - prepare employees for career progression

17. The method a trainer can use to encourage a participant to continue speaking
Walk towards a participant as they speak
Functional context
Maslow's hierarchy
Rapid instructional design (RID)

18. BCR
Learning
Culture - vision - strategy - and structure
Benefit-to-cost ratio (Total Benefit / Total Program Cost)
Sequence

19. Three criteria for formative evaluation
Understandable - accurate - functional
Bloom's Taxonomy
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles
A measure of the variability of scores from the mean

20. Steps in Pfeiffer and Jones' experiential learning cycle
Experiencing - publishing - processing - generalizing - and applying
Terminal objectives
Learning
Phone - VoIP - online meetings - email - specialized software

21. The seven steps in Krumboltz's DECIDES model
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs
Experiential learning
problem - establish action plan - clarify values - identify alternatives - discover probable outcomes - eliminate alternatives systematically - start action
Howard Gardner

22. The first component of the ASTD HPI model
Establish scope - create plan - implement plan - monitor/evaluate/revise plan
Time and resource intensive - undue influence of vocal member(s) - difficult to facilitate with a single facilitator to encourage participation and take notes
Business Analysis
Subject-matter expert

23. The tasks involved in the implementation phase of strategic development
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives
Cost-effectiveness - accessibility and application - learner access - and self-direction
Disengagement - disidentification - disorientation - and disenchantment.
Cross-functional - cross-country/international

24. LMS
The expected range of a measurement
Focused on fundamental shifts in how people view themselves - and intentional alterations of beliefs and values about the world and themselves
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).
Something that disrupts the flow of information between source and receiver

25. Two theories of motivation for coaching

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26. The fifth component of the ASTD HPI model
Solution Implementation
A visual tools used to systematically describe actions/behaviors in a sequential flow - including all the steps and tasks for that process flow.
Rapid instructional design (RID)
Initiating - planning - executing - controlling - closing

27. The seating arrangement is the least conducive to stimulating group discussion
Theatre style
Communication - client motivation - self-management - technical skills
Surveys
Culture - vision - strategy - and structure

28. Level 1 evaluation
Documentation audit - information system survey - identification of external information sources
Raw and non-contextual - and can exist in forms usable or not
Reaction
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials

29. The kinds of objectives that support the final behavioral outcomes by breaking them down into more manageable chunks
Create a vision - communicate the plan - connect the people - congratulate success
Managerial/administrative - supervisory - functional
Enabling objectives
An effective - structured way that captures people's learning from an experience.

30. The process where each member of a group makes their opinions conform to the perceived group consensus
Preparation
Interviews
Groupthink
Websites where users post questions - thoughts and observations - and can reply to other users postings of the same

31. Data
Cross-functional - cross-country/international
Reaction
Websites where users post questions - thoughts and observations - and can reply to other users postings of the same
Raw and non-contextual - and can exist in forms usable or not

32. List 10 types of root causes

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33. The analysis that identifies forces that maintain the status quo - and the approaches to allow change

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34. A computer application that is linked directly to another application to train or guide workers through a task
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites
Validity
Audience - Behavior - Condition - and Degree
Electronic performance support system (EPSS)

35. The guidelines Carl Rogers describes as critical elements to remember in adult learning situations
Learner self-concept - Learner prior experience - Readiness to learn - Orientation to learning - and Motivation to learn
Data - Information - Knowledge
Rapid instructional design (RID)
Facilitators establish the initial mood or climate of the class experience - and clarify the purpose of individuals as well as the general purposes of the group

36. Confounding
An unknown or uncontrolled variable that produces an effect
Structure
Learning organizations - systems thinking
Two-aix matrixes - flowcharts - dichotomy - graphic models

37. Contrast mentoring to coaching
Mentoring is longer term - and mentors do not have responsibility for participants improvement.
Action plans - interviews - questionnaires - focus groups - performance contracts
Surveys
Room size or number of participants is too large - when trainer wants to be more formal - when trainer has illegible handwriting - when the trainer presents the same program regularly.

38. The four areas measured during a training needs assessment
Documentation audit - information system survey - identification of external information sources
Perform a front-end analysis
Business needs - performance needs - learning needs - and learner needs
Identify organizational values - development mission - develop vision - develop value statements

39. The fourth component of the ASTD HPI model
Performance records - direct observation - supervisor checklists
Solution Selection
Rehersal
Job aids - and EPSS

40. Three examples of active training techniques
Data that has been given context
Change is a process not an event. Change management is the process of directing change at each level of an organization.
Brainstorming - case studies - and role plays
Philosophy of coaching - definition of coaching - standards of ethical coaching conduct - pledge of coaching ethics

41. DMAIC
Reaction
Establish scope - create plan - implement plan - monitor/evaluate/revise plan
Rapid instructional design (RID)
- measure - analyze - improve - control

42. Median
Formulation - Development - Implementation - Evaluation
Chat rooms are essentially synchronous (real-time) message boards.
The world is created in conversation
The mid-point of the distribution - 50% of the values are above/below this value

43. Four ways to create a learning climate based on Knowles' work
Create safe haven for learning - create a comfortable environment - encourage participation - facilitate more than lecture.
Hard data
Determine business impact - improve the design of the learning experience - determine the content's adequacy
Image oriented - interactive - immediate - and intimate.

44. Mentoring
Learner characteristics like age - educational background - cultural background - learner expectations - and learn motivation to attend
Communication - client motivation - self-management - technical skills
Long-term process for performance improvement based on 1-on-1 interactions where mentee retains the responsibility for improvement
Numbers or variables used to rank order a system

45. The method used to identify the efficiency and effectiveness of employees
External/organizational scans - identify business needs - identify change initiatives - collect data - analyze data - report on the data - design the change initiative
Performance audit
Self-contained chunk of instructional material
Experiential learning

46. Two characteristics for any coaching program to succeed
Objectivity - confidentiality
To systematically plan an organization's future
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.
Interviews

47. Discrete
A variable in whole number or distinct units (opposed to continuous)
Silence
Cost-effectiveness - accessibility and application - learner access - and self-direction
Image oriented - interactive - immediate - and intimate.

48. Tacit knowledge

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49. Mode
Visual - Auditory - and Kinestethic
Asynchronous
Questionnaires - follow-up interviews - observation checklists
The most frequently occurring value

50. The four parts of the International Federation's (ICF) ethical standards
Philosophy of coaching - definition of coaching - standards of ethical coaching conduct - pledge of coaching ethics
Structures - patterns - events
Convergers - divergers - assimilators - and accommodators
Determine business impact - improve the design of the learning experience - determine the content's adequacy