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Certified Professional In Learning And Performance Cplp

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Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The difference between an icebreaker and an opening exercise
Opener - bridge - main body - and close
Characteristics of adults as learners (CAL) conceptual framework
Icebreakers do not have to relate to the session materials. Opening exercise introduces the session materials being taught.
Language - speech - environmental - and psychological

2. The seating arrangement is the least conducive to stimulating group discussion
Growth - exploratory - establishment - maintenance - decline
Identify organizational values - development mission - develop vision - develop value statements
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.
Theatre style

3. Types of Level 5 instruments
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs
Characteristics of adults as learners (CAL) conceptual framework
Focused on fundamental changes to thinking patterns and behaviors
Control groups - management estimates - extant data - external studies

4. Knowledge management
Characteristics of adults as learners (CAL) conceptual framework
Something that disrupts the flow of information between source and receiver
The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as - associated processes like creating - gathering - organizing - ret
Performance Analysis

5. The steps in the outsourcing process
Seels and Glasgow instructional systems design model
Skill variety - task identity - task significance - autonomy - feedback
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat

6. Four tools and techniques related to six sigma
Split-half
DMAIC methodology - IPO model - flowcharting - evaluation models
Create new hire training - develop behavior-based interview questions - write performance objectives - prepare employees for career progression
The expected range of a measurement

7. Factors that determine fair use
Business needs - performance needs - learning needs - and learner needs
Visual - Auditory - and Kinestethic
Purpose and character of use (commercial or nonprofit educational use) - nature of the copyrighted work - amount of the work used in relationship to the whole of the work - effect on the market potential for or value of the copyrighted work
Experiencing - publishing - processing - generalizing - and applying

8. Three drawbacks of classroom training
Interview - survey/questionnaire - observation - focus group - work diary/work log
Understandable - accurate - functional
Measures of quantity or numbers
High cost - scheduling difficulties - and temporary (unless learners have opportunity to practice)

9. The six factors an instructional designer must consider before choosing techniques and training materials
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials
Capture attention - reveal trainer's style - raise participant's comfort level - introduce the topic of the presentation.
Knowledge - skills - desire - environment - and opportunity
A variable whose quantification can be broken down into very small units - often called analog (opposed to discrete)

10. The phases of strategic development
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )
Create new hire training - develop behavior-based interview questions - write performance objectives - prepare employees for career progression
Formulation - Development - Implementation - Evaluation
Job analysis

11. The method used to identify all duties - responsibilities - and tasks that make up a single job function or role
Rehersal
Feedback
Job analysis
Business Analysis

12. Median
The mid-point of the distribution - 50% of the values are above/below this value
Initiating - planning - executing - controlling - closing
Capture attention - help message to be remembered - establish rapport - build credibility - and build team unity.
Eager to succeed - open to support - interested in different tactics/methods and trying those out - learning oriented

13. The four characteristics of online communication
Image oriented - interactive - immediate - and intimate.
Rapid instructional design (RID)
Cognitivism
The expected range of a measurement

14. Level 2 evaluation
The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as - associated processes like creating - gathering - organizing - ret
Learning
Pilot tests - technical reviews - production reviews
Questions that check for understanding or test for consensus

15. Four activites to consider when closing a presentation
Developing employees - motivating employees - deploying employees - aligning people to process to increase performance
Review of objective and key points - review participant benefits - call participants to action - ask participants if they have any questions.
Rote skills - and prerequisite material
Visual - Auditory - and Kinestethic

16. Karl Albrecht's progressive psychological phases of change response
Indicate whether response was correct - explain an incorrect response or clarify a correct response - give instructions on how to proceed
The whole is more than the sum of the parts - patterns are everywhere in the system - cause and effect is never simple - history does and does not repeat itself - change come from chaos - the future can and cannot be predicted
The selection of measurement points which can have a large impact on the research's ability to be generalized
Threat - problem - solution - habit

17. The e-Learning techniques allows learners to personally assess what can be learned - the value of the content - and the difficulty of the content
Silence
Pedagogy
To systematically plan an organization's future
Navigation

18. Types of formative evaluation
Lack of knowledge or skills - lack of physical resources - process problems - lack of information - lack of leadership - lack of information on consequences - lack of motivation - inadequate feedback - inadequate incentives - performer's lack of capa
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.
Review of objective and key points - review participant benefits - call participants to action - ask participants if they have any questions.
Pilot tests - technical reviews - production reviews

19. EPSS
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.
To improve performance by systematically developing human expertise through organizational development and training
Lack of knowledge or skills - lack of physical resources - process problems - lack of information - lack of leadership - lack of information on consequences - lack of motivation - inadequate feedback - inadequate incentives - performer's lack of capa
Likert scale

20. Five conflict responses
Self-contained chunk of instructional material
Competing - accommodating - avoiding - collaborating - and compromising.
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).
Business Analysis

21. The three building blocks of knowledge management
Data - Information - Knowledge
Change Management
Failure to partner - failure to consider culture - failure to manage change - and failure to adapt to the client.
Problem - action learning group - emphasis on careful questioning and listening - resolution to take action - commitment to learning - group facilitator/learning coach

22. The instrument where participants rate two contrasting ideas or words by circling points on a line
Slides
Accelerated Learning
Semantic differential
Focused on fundamental changes to thinking patterns and behaviors

23. What is the best thing to do first when a client wants a designer to develop a training to improve declining business process
To aid in career planning
Defining objectives - identifying necessary data - selecting data collection methods - collecting data - analyzing and confirming data - and reporting on the data
Perform a front-end analysis
Request for proposal. A communication from an organization to potential vendors that defines the organizations needs and how to respond to those needs.

24. Four phases of succession planning
Reaction
Rapid instructional design (RID)
Establish scope - create plan - implement plan - monitor/evaluate/revise plan
A group of people who share a common interest - and are willing to share the experiences of their common interest.

25. The three tasks of business analysis
Walk towards a participant as they speak
Thinking about the whole organization - rather than individuals - and looking primarily at processes
Something that disrupts the flow of information between source and receiver
Identify business goals - clarify those goals - determine specificity and measurability of the goals.

26. Discrete
A variable in whole number or distinct units (opposed to continuous)
Measures of quantity or numbers
Business Analysis
Experiencing - publishing - processing - generalizing - and applying

27. Describe how facilitation differs from training
Facilitation is used to involve participants - and to help them learn from one another.
Cognitive
Ishikawa - fishbone
A variable that can have one of two possible values.

28. The tool instructors can leverage from WBT to immediately determine a group's understanding of the material
Polling questions
Perform a front-end analysis
Request for proposal. A communication from an organization to potential vendors that defines the organizations needs and how to respond to those needs.
An unknown or uncontrolled variable that produces an effect

29. Standard deviation
Identify organizational values - development mission - develop vision - develop value statements
A description or design specification for how information should be treated and organized.
A measure of the variability of scores from the mean
The sum of the numbers divided by the total number of values

30. An assessment done during formation
Presentation software
Observe body language
Upper-left cerebral - lower-left limbic - upper-right cerebral - and lower-right limbic
Formative evaluation

31. Cordinal data
Separation of place - time - or both among learners - instructors - and learning resources; Interactions are conducted through one or mode media.
Technical competence - people skills - conceptual skills - results - taste - judgment - character
Numbers or variables used to rank order a system
Create a vision - communicate the plan - connect the people - congratulate success

32. Five approaches to facilitate inclusion
A visual tools used to systematically describe actions/behaviors in a sequential flow - including all the steps and tasks for that process flow.
The mid-point of the distribution - 50% of the values are above/below this value
Observe body language
Awareness - modeling - targeted interventions - desensitization - training

33. Sequencing and structure are closely related. What refers to the relationship among skills and topics
No area is overlooked - forces to be used are known - there is time to develop other strategies if the analysis reveals the need
Action plans - interviews - questionnaires - focus groups - performance contracts
Psychomotor skills
Structure

34. Predictive validity
Proxemics
The extent to which an instrument predicts future results
Visual - Auditory - and Kinestethic
Rote skills

35. The seven characteristics of good dialog
Rote skills
Identify business goals - clarify those goals - determine specificity and measurability of the goals.
Relevance - inquiry - freedom - connectedness - reception - empowerment - play
A measure of the variability of scores from the mean

36. The two management practices similar to complexity theory
Learning organizations - systems thinking
Low frequency - high complexity - high consequence of error - high probability of change in the future
Control groups - management estimates - extant data - external studies
Focused on learning and using new necessary skills through incremental change

37. Knowledge
Walk towards a participant as they speak
Information that combined with understanding enables understanding
Meta-evaluation
Threat - problem - solution - habit

38. Contrast mentoring to coaching
The minimum time schedule for completing all the tasks in a project with several overlapping or dependent tasks.
Polling questions
Interview - survey/questionnaire - observation - focus group - work diary/work log
Mentoring is longer term - and mentors do not have responsibility for participants improvement.

39. The two mechanisms the chaos and complexity theory focus on
Focused on fundamental shifts in how people view themselves - and intentional alterations of beliefs and values about the world and themselves
Accelerated Learning
Socratic questioning
Information - feedback

40. What is an SME
Subject-matter expert
Management - performance
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )
Focused on learning and using new necessary skills through incremental change

41. Two theories of motivation for coaching

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42. The six founding principles of systems thinking
Change is a process not an event. Change management is the process of directing change at each level of an organization.
The world is created in conversation
No right or final answers - cause and effect not related to space and time - all solutions require careful consideration - behavior gets worse before it gets better - all systems have limits - foresight benefits the organization
To systematically plan an organization's future

43. Malcolm Knowles' work tipped the instructional systems design scale. The two ends of that scale
Asynchronous
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat
Reliability
Learner-centered - content-centered

44. Steps in Pfeiffer and Jones' experiential learning cycle
Myer-Briggs Type Indicator (MBTI) - DiSC personality profile
Adult learning theories - instructional design techniques
Change Management
Experiencing - publishing - processing - generalizing - and applying

45. Systems thinking
Dictatorship - anarchy - democracy
Thinking about the whole organization - rather than individuals - and looking primarily at processes
Brainstorming - case studies - and role plays
The mid-point of the distribution - 50% of the values are above/below this value

46. The process where each member of a group makes their opinions conform to the perceived group consensus
Groupthink
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies
Learning style
Language - speech - environmental - and psychological

47. The technique that should account for 50% of the preparation for a presentation
Mentoring is longer term - and mentors do not have responsibility for participants improvement.
Rehersal
Proxemics
Communication - client motivation - self-management - technical skills

48. The five elements of learner engagement
Managers are responsible for their own development - executives are responsible for the development of their subordinates - the organization is responsible for providing growth opportunities
Form - storm - norm - perform - and adjourn.
Entertainment - interaction - control - usability - and customization
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.

49. List seven things that cannot be copyrighted
A variable that can have one of two possible values.
Ideas - processes - procedures - methods of operation - concepts - principles - and discoveries
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.
Visual - Auditory - and Kinestethic

50. The method used to identify the efficiency and effectiveness of employees
HPI uses a results-based - systematic approach - HPI focuses on accomplishments before behavior - Organizations are systems.
Rapid instructional design (RID)
Performance audit
Social contexting - contexting - authority - and concept of time

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