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Certified Professional In Learning And Performance Cplp

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Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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1. Double-loop learning
DMAIC methodology - IPO model - flowcharting - evaluation models
Focused on fundamental changes to thinking patterns and behaviors
Websites where users post questions - thoughts and observations - and can reply to other users postings of the same
External/organizational scans - identify business needs - identify change initiatives - collect data - analyze data - report on the data - design the change initiative

2. scripting
Electronic performance support system (EPSS)
A collection of code containing instructions for a computer to perform a specific action
Behavorism
Proxemics

3. The processes performance management is primarily concerned with
Management - performance
Developing employees - motivating employees - deploying employees - aligning people to process to increase performance
Formative evaluation
To improve performance by systematically developing human expertise through organizational development and training

4. The tasks involved in the implementation phase of strategic development
Image oriented - interactive - immediate - and intimate.
Solution Implementation
Philosophy of coaching - definition of coaching - standards of ethical coaching conduct - pledge of coaching ethics
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives

5. The way a person prefers to learn new content
Psychomotor skills
Simulations
Create new hire training - develop behavior-based interview questions - write performance objectives - prepare employees for career progression
Learning style

6. BE
Business needs - performance needs - learning needs - and learner needs
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection
HPI uses a results-based - systematic approach - HPI focuses on accomplishments before behavior - Organizations are systems.
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )

7. The five factors that affect human performance
Gain understanding or learning objectives - learn the materials - practice the delivery - prepare questions to stimulate learning.
Current organization climate - available resources
Knowledge - skills - desire - environment - and opportunity
Culture - vision - strategy - and structure

8. Types of Level 3 instruments
Groupthink
Action plans - interviews - questionnaires - focus groups - performance contracts
A variable that can have one of two possible values.
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.

9. Steps of managing a change project
In statistics - it means probably true
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.
Initiating - planning - executing - controlling - closing
Growth - exploratory - establishment - maintenance - decline

10. The core belief of appreciative inquiry theory
The world is created in conversation
Pedagogy
Kurt Lewin's forcefield analysis
Separation of place - time - or both among learners - instructors - and learning resources; Interactions are conducted through one or mode media.

11. The four components of a learning objective
Subject-matter expert
Request for proposal. A communication from an organization to potential vendors that defines the organizations needs and how to respond to those needs.
Technical competence - people skills - conceptual skills - results - taste - judgment - character
Audience - Behavior - Condition - and Degree

12. Sampling

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13. Information Chunking
Philosophy of coaching - definition of coaching - standards of ethical coaching conduct - pledge of coaching ethics
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.
Failure to partner - failure to consider culture - failure to manage change - and failure to adapt to the client.
Questionnaires - follow-up interviews - observation checklists

14. Types of Level 4 instruments
Performance records - direct observation - supervisor checklists
Data that has been given context
The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as - associated processes like creating - gathering - organizing - ret
Numbers or variables used to classify a system

15. The components of the action learning formula
Developing employees - motivating employees - deploying employees - aligning people to process to increase performance
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection
Separation of place - time - or both among learners - instructors - and learning resources; Interactions are conducted through one or mode media.
Data - Information - Knowledge

16. Exercises that include a form of real-life situation that allows participants to practice is called
Rich data - comparable data across interviews with proper construction of interview protocol - and adds depth to quantative methods
The world is created in conversation
Surveys
Simulations

17. Three pitfalls of coaching
Focused on fundamental changes to thinking patterns and behaviors
Agreeing with the client when another response would be better - being judgmental or too rigid - progressing at the wrong pace (too fast/too slow) for the client
The extent to which an instrument predicts future results
Navigation

18. List six categories of HPI solutions
Rehersal
Surveys
Driving forces - restraining forces - current state - desired state
Structure and processes - resources - information - knowledge and skills - motives - and wellness.

19. The guidelines Carl Rogers describes as critical elements to remember in adult learning situations
The expected range of a measurement
Bloom's Taxonomy
Facilitators establish the initial mood or climate of the class experience - and clarify the purpose of individuals as well as the general purposes of the group
Identify performance gaps - gains commitment to learning - constructs practice to close gaps - drives application and reflection to improve competence

20. ROI
Visual - Auditory - and Kinestethic
Myer-Briggs Type Indicator (MBTI) - DiSC personality profile
Return-on-investment ( (Benefits - Costs) / Costs) * 100
Phone - VoIP - online meetings - email - specialized software

21. Examples of collaborative software
Surveys
Rich data - comparable data across interviews with proper construction of interview protocol - and adds depth to quantative methods
Cross-functional - cross-country/international
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites

22. Knowledge management
The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as - associated processes like creating - gathering - organizing - ret
Psychomotor skills
problem - establish action plan - clarify values - identify alternatives - discover probable outcomes - eliminate alternatives systematically - start action
Cause Analysis

23. EPSS
Questions that check for understanding or test for consensus
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.
No right or final answers - cause and effect not related to space and time - all solutions require careful consideration - behavior gets worse before it gets better - all systems have limits - foresight benefits the organization
A variable that can have one of two possible values.

24. LMS
Reality - feasibility - authority - and learning opportunities
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).
A variable that can have one of two possible values.
Structure

25. Four variables that effect how members of a culture think and express themselves
The process that connects information - education - expertise - and practical application of people in an organization for the purposes of sharing and access.
Language - speech - environmental - and psychological
Social contexting - contexting - authority - and concept of time
Structures - patterns - events

26. Cordinal data
Numbers or variables used to rank order a system
Threat - problem - solution - habit
Competing - accommodating - avoiding - collaborating - and compromising.
When the cause of the problem is a lack of knowledge or skills

27. LCMS
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.
Central tendency
Review of objective and key points - review participant benefits - call participants to action - ask participants if they have any questions.
Management - performance

28. The framework developed by Patricia Cross to describe some differences between adult and child learners
Lack of knowledge or skills - lack of physical resources - process problems - lack of information - lack of leadership - lack of information on consequences - lack of motivation - inadequate feedback - inadequate incentives - performer's lack of capa
Do not discriminate in any aspect of employment based on disabilities - with reasonable accommodations such as interpreters - reading aids - instructional material modifications - etc.
Howard Gardner
Characteristics of adults as learners (CAL) conceptual framework

29. The process that measures if the practitioner measured what they intended to measure
Experiencing - publishing - processing - generalizing - and applying
Validity
Productivity Environmental Preference Survey (PEPS) - Canfield Learning Style Inventory - and Learning Style Questionnaire
Documentation audit - information system survey - identification of external information sources

30. The tool instructors can leverage from WBT to immediately determine a group's understanding of the material
Culture - vision - strategy - and structure
Polling questions
Honesty - fairness - lawfulness - compassion - respect - loyalty - dependability
Failure to partner - failure to consider culture - failure to manage change - and failure to adapt to the client.

31. The methods learning organizations use to create and foster productive learning
The most frequently occurring value
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.
Accelerated Learning
Culture - vision - strategy - and structure

32. Three learner preferences as defined by the VAK model
Visual - Auditory - and Kinestethic
Inputs - outputs - process controls - and resources.
A variable that can have one of two possible values.
Electronic performance support system (EPSS)

33. VR
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.
Agreeing with the client when another response would be better - being judgmental or too rigid - progressing at the wrong pace (too fast/too slow) for the client
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.
The sum of the numbers divided by the total number of values

34. The instructional design model is based on the assumptions that design happens in a context of project management that establishes roles - tasks - timelines - budgets - checkpoints - and supervisory procedures
Formulation - Development - Implementation - Evaluation
Performance records - direct observation - supervisor checklists
Seels and Glasgow instructional systems design model
Slides

35. The two primary tools for the visual display of quantitative data
A variable that can have one of two possible values.
Maslow's hierarchy - McGregor's Theory X and Y of management
Charts - graphs
Multiple intelligences theory

36. The method where instruction is provided in a self-directed format that is available at all times - even with a facilitator is not online
Results
Seels and Glasgow instructional systems design model
Asynchronous
Maslow's hierarchy - McGregor's Theory X and Y of management

37. Qualitative
Cognitivism
Measures looking at opinions - behaviors - and attributes
Harless' front-end analysis model
To systematically plan an organization's future

38. Karl Albrecht's progressive psychological phases of change response
Threat - problem - solution - habit
Computer-based training. Any learning event that uses computers as the primary distributions method.
Convergers - divergers - assimilators - and accommodators
Productivity Environmental Preference Survey (PEPS) - Canfield Learning Style Inventory - and Learning Style Questionnaire

39. The purpose of an after-action review

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40. The use of electronic technologies to deliver information and facilitate the development of skills
Groupthink
Upper-left cerebral - lower-left limbic - upper-right cerebral - and lower-right limbic
Job analysis
Learning technologies

41. The seven attributes essential for leadership per Warren Bennis
A description or design specification for how information should be treated and organized.
Technical competence - people skills - conceptual skills - results - taste - judgment - character
Speed - quantity - quality/accuracy - thoroughness - timeliness
Computer-based training. Any learning event that uses computers as the primary distributions method.

42. Training that related to actual job circumstances
High cost - scheduling difficulties - and temporary (unless learners have opportunity to practice)
The expected range of a measurement
Scaling and integrity
Functional context

43. Mentoring
Long-term process for performance improvement based on 1-on-1 interactions where mentee retains the responsibility for improvement
Behavior
Separation of place - time - or both among learners - instructors - and learning resources; Interactions are conducted through one or mode media.
Cost-effectiveness - accessibility and application - learner access - and self-direction

44. The method used to identify the efficiency and effectiveness of employees
Performance audit
Focused on learning and using new necessary skills through incremental change
Characteristics of adults as learners (CAL) conceptual framework
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).

45. Factors that determine fair use
Facilitators establish the initial mood or climate of the class experience - and clarify the purpose of individuals as well as the general purposes of the group
Harless' front-end analysis model
Accelerated Learning
Purpose and character of use (commercial or nonprofit educational use) - nature of the copyrighted work - amount of the work used in relationship to the whole of the work - effect on the market potential for or value of the copyrighted work

46. Process Map
A visual tools used to systematically describe actions/behaviors in a sequential flow - including all the steps and tasks for that process flow.
Chat rooms are essentially synchronous (real-time) message boards.
The mid-point of the distribution - 50% of the values are above/below this value
Defining objectives - identifying necessary data - selecting data collection methods - collecting data - analyzing and confirming data - and reporting on the data

47. When is training the appropriate solution to a performance problem
Review of objective and key points - review participant benefits - call participants to action - ask participants if they have any questions.
Capture attention - reveal trainer's style - raise participant's comfort level - introduce the topic of the presentation.
Walk towards a participant as they speak
When the cause of the problem is a lack of knowledge or skills

48. The factors that are defined during the performance gap analysis
Rote skills - and prerequisite material
Driving forces - restraining forces - current state - desired state
Meta-evaluation
Current organization climate - available resources

49. Four activites to consider when closing a presentation
Understandable - accurate - functional
An HTML tag identifying the context of the contents on a website or knowledge base.
Personal space
Review of objective and key points - review participant benefits - call participants to action - ask participants if they have any questions.

50. The tasks involved in the formulation phase of strategic development
Identify organizational values - development mission - develop vision - develop value statements
An effective - structured way that captures people's learning from an experience.
Written tests - oral Q&A - performance tests - role plays
Synchrononous occurs at a given time with a live instructor. Asynchronous is self-paced and available at any time.

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