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Certified Professional In Learning And Performance Cplp

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Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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1. The seven characteristics of good dialog
Slides
Indicate whether response was correct - explain an incorrect response or clarify a correct response - give instructions on how to proceed
Relevance - inquiry - freedom - connectedness - reception - empowerment - play
Form - storm - norm - perform - and adjourn.

2. The elements of the 4-D cycle
Visual - Auditory - and Kinestethic
Bloom's Taxonomy
Discovery - Dream - Design - and Destiny
The multiple dependent variables in a study with multiple independent variables

3. The facilitation tool that can create just enough tension to get people thinking
Silence
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.
Kurt Lewin's forcefield analysis
Agreeing with the client when another response would be better - being judgmental or too rigid - progressing at the wrong pace (too fast/too slow) for the client

4. The second component of the ASTD HPI model
Performance Analysis
Simulations
Cause Analysis
Accelerated Learning

5. When is training the appropriate solution to a performance problem
Determine business impact - improve the design of the learning experience - determine the content's adequacy
Eager to succeed - open to support - interested in different tactics/methods and trying those out - learning oriented
Engage learner's attention - present materials as input to brain - practice with ideas and skills - review to create new connections and applications
When the cause of the problem is a lack of knowledge or skills

6. Types of Level 3 instruments
Language - speech - environmental - and psychological
Self-study guides - job aids - instructor-led materials - technology-delivered training deliverables - assessments
The selection of measurement points which can have a large impact on the research's ability to be generalized
Action plans - interviews - questionnaires - focus groups - performance contracts

7. Factors that determine fair use
Purpose and character of use (commercial or nonprofit educational use) - nature of the copyrighted work - amount of the work used in relationship to the whole of the work - effect on the market potential for or value of the copyrighted work
Meta-evaluation
Learning Management System (LMS)
Documentation audit - information system survey - identification of external information sources

8. The seating arrangement is the least conducive to stimulating group discussion
Low frequency - high complexity - high consequence of error - high probability of change in the future
Theatre style
Establish scope - create plan - implement plan - monitor/evaluate/revise plan
Separation of place - time - or both among learners - instructors - and learning resources; Interactions are conducted through one or mode media.

9. Three criteria for formative evaluation
Understandable - accurate - functional
Analytical - amiable - drivers - expressive
Review of objective and key points - review participant benefits - call participants to action - ask participants if they have any questions.
Discovery - Dream - Design - and Destiny

10. BCR
Benefit-to-cost ratio (Total Benefit / Total Program Cost)
Structure
Audience - behavior - condition - and degree
Harless' front-end analysis model

11. The two criteria for a successful training program that must be accounted for by the WLP professional
Passive - active - empathetic - listening for knowledge - listening for clarification
Current organization climate - available resources
Accelerated Learning
Create a vision - communicate the plan - connect the people - congratulate success

12. The purpose of an after-action review

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13. The factors that are defined during the performance gap analysis
Driving forces - restraining forces - current state - desired state
Reality - feasibility - authority - and learning opportunities
The whole is more than the sum of the parts - patterns are everywhere in the system - cause and effect is never simple - history does and does not repeat itself - change come from chaos - the future can and cannot be predicted
Control groups - management estimates - extant data - external studies

14. The HPI tool that can gather both qualitative and quantitative data
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives
Surveys
DMAIC methodology - IPO model - flowcharting - evaluation models
Simulations

15. Extant
Developing employees - motivating employees - deploying employees - aligning people to process to increase performance
Philosophy of coaching - definition of coaching - standards of ethical coaching conduct - pledge of coaching ethics
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).
Data from archival records - existing records - report - and data

16. Three drawbacks of classroom training
When the cause of the problem is a lack of knowledge or skills
High cost - scheduling difficulties - and temporary (unless learners have opportunity to practice)
Request for proposal. A communication from an organization to potential vendors that defines the organizations needs and how to respond to those needs.
DMAIC methodology - IPO model - flowcharting - evaluation models

17. Two types of coaching situations that primarily differ on the degree of confidentiality and sensitivity
External coaching - internal coaching
In statistics - it means probably true
The whole is more than the sum of the parts - patterns are everywhere in the system - cause and effect is never simple - history does and does not repeat itself - change come from chaos - the future can and cannot be predicted
Job aids - and EPSS

18. Information Architecture
A description or design specification for how information should be treated and organized.
Characteristics of adults as learners (CAL) conceptual framework
Awareness - modeling - targeted interventions - desensitization - training
Change Management

19. The diagnostic model that identifies the performance problem cause - based on cause driving solution

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20. The steps in the outsourcing process
Extroversion/Introversion - Sensing/Intuition - Thinking/Feeling - Judgment/Perception
Likert scale
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat
Rote skills - and prerequisite material

21. Malcolm Knowles' work tipped the instructional systems design scale. The two ends of that scale
Learner-centered - content-centered
Accelerated Learning
Psychomotor skills
Facilitators establish the initial mood or climate of the class experience - and clarify the purpose of individuals as well as the general purposes of the group

22. The tasks involved in the evaluation phase of strategic development
Cognitive
Dictatorship - anarchy - democracy
Review strategies - measure performance - take correction action
Philosophy of coaching - definition of coaching - standards of ethical coaching conduct - pledge of coaching ethics

23. What is the primary reason for 360-degree feedback
To aid in career planning
Conduct a SWOT - establish strategic goals - develop strategies to achieve the strategic goals
Identify organizational values - development mission - develop vision - develop value statements
Audience - Behavior - Condition - and Degree

24. An evaluation of an evaluation
Self-contained chunk of instructional material
Terminal objectives
Meta-evaluation
Disengagement - disidentification - disorientation - and disenchantment.

25. The learning theory that attempts to involve the left and right hemispheres of the brain to make learning more natural
Self-study guides - job aids - instructor-led materials - technology-delivered training deliverables - assessments
Accelerated Learning
Cost-effectiveness - accessibility and application - learner access - and self-direction
HPI uses a results-based - systematic approach - HPI focuses on accomplishments before behavior - Organizations are systems.

26. Two guiding principles of displaying quantative data in charts and graphs
Language - speech - environmental - and psychological
Relevance - inquiry - freedom - connectedness - reception - empowerment - play
Change is a process not an event. Change management is the process of directing change at each level of an organization.
Scaling and integrity

27. Level 4 evaluation
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.
External/organizational scans - identify business needs - identify change initiatives - collect data - analyze data - report on the data - design the change initiative
Behavior
Speed - quantity - quality/accuracy - thoroughness - timeliness

28. Four activites to consider when closing a presentation
Review of objective and key points - review participant benefits - call participants to action - ask participants if they have any questions.
The world is created in conversation
A visual tools used to systematically describe actions/behaviors in a sequential flow - including all the steps and tasks for that process flow.
Split-half

29. BE
Preparation
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )
Written tests - oral Q&A - performance tests - role plays
Formative evaluation

30. The four parts of the International Federation's (ICF) ethical standards
Hypothetical
Charts - graphs
To systematically plan an organization's future
Philosophy of coaching - definition of coaching - standards of ethical coaching conduct - pledge of coaching ethics

31. Five technologies that can be used to connect clients to coaches
Information - resources - incentives/consequences - knowledge and skills - capacity - and motivation.
Perform a front-end analysis
Phone - VoIP - online meetings - email - specialized software
Formative evaluation

32. The methods learning organizations use to create and foster productive learning
Culture - vision - strategy - and structure
A group of people who share a common interest - and are willing to share the experiences of their common interest.
Convergers - divergers - assimilators - and accommodators
Design

33. The linear scale use to rate statements and attitudes
Maslow's hierarchy - McGregor's Theory X and Y of management
Computer-based training. Any learning event that uses computers as the primary distributions method.
Social contexting - contexting - authority - and concept of time
Likert scale

34. Two examples of performance support systems
Disengagement - disidentification - disorientation - and disenchantment.
Job aids - and EPSS
Icebreakers do not have to relate to the session materials. Opening exercise introduces the session materials being taught.
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat

35. The seven attributes essential for leadership per Warren Bennis
Rehersal
Websites where users post questions - thoughts and observations - and can reply to other users postings of the same
High cost - scheduling difficulties - and temporary (unless learners have opportunity to practice)
Technical competence - people skills - conceptual skills - results - taste - judgment - character

36. The three fundamental principles of HPI
HPI uses a results-based - systematic approach - HPI focuses on accomplishments before behavior - Organizations are systems.
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.
Self-study guides - job aids - instructor-led materials - technology-delivered training deliverables - assessments
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat

37. Sequencing and structure are closely related. What is the order in which skills and information are taught
Request for proposal. A communication from an organization to potential vendors that defines the organizations needs and how to respond to those needs.
Knowledge - skills
Scaling and integrity
Sequence

38. Continuous
Lack of knowledge or skills - lack of physical resources - process problems - lack of information - lack of leadership - lack of information on consequences - lack of motivation - inadequate feedback - inadequate incentives - performer's lack of capa
Formative evaluation
Rote skills
A variable whose quantification can be broken down into very small units - often called analog (opposed to discrete)

39. Steps of managing a change project
A group of people who share a common interest - and are willing to share the experiences of their common interest.
Initiating - planning - executing - controlling - closing
A variable the influences the dependent variable
Constraints analysis

40. The questioning technique that seeks to develop critical thinking and creativity
The expected range of a measurement
Socratic questioning
Groupthink
Simulations

41. Cordinal data
Numbers or variables used to rank order a system
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.
Knowledge - skills - desire - environment - and opportunity
Learning style

42. Nominal data
A collection of code containing instructions for a computer to perform a specific action
Gain understanding or learning objectives - learn the materials - practice the delivery - prepare questions to stimulate learning.
The world is created in conversation
Numbers or variables used to classify a system

43. CBT
Computer-based training. Any learning event that uses computers as the primary distributions method.
Audience - Behavior - Condition - and Degree
No area is overlooked - forces to be used are known - there is time to develop other strategies if the analysis reveals the need
Structure

44. Four characteristics of highly motivated clients
Documentation audit - information system survey - identification of external information sources
Eager to succeed - open to support - interested in different tactics/methods and trying those out - learning oriented
Questions that check for understanding or test for consensus
A variable the influences the dependent variable

45. The method used to identify the efficiency and effectiveness of employees
Cross-functional - cross-country/international
Sorting - tabulating - and comparing raw to summarized data
Reaction
Performance audit

46. Content validity

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47. The method where instruction is provided in a self-directed format that is available at all times - even with a facilitator is not online
Asynchronous
Solution Selection
Feedback
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles

48. LMS
A measure of the variability of scores from the mean
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).
Mentoring is longer term - and mentors do not have responsibility for participants improvement.
Entertainment - interaction - control - usability - and customization

49. The processes performance management is primarily concerned with
Developing employees - motivating employees - deploying employees - aligning people to process to increase performance
Purpose and character of use (commercial or nonprofit educational use) - nature of the copyrighted work - amount of the work used in relationship to the whole of the work - effect on the market potential for or value of the copyrighted work
Conduct a SWOT - establish strategic goals - develop strategies to achieve the strategic goals
Upper-left cerebral - lower-left limbic - upper-right cerebral - and lower-right limbic

50. Process Map
Low frequency - high complexity - high consequence of error - high probability of change in the future
A visual tools used to systematically describe actions/behaviors in a sequential flow - including all the steps and tasks for that process flow.
Rehersal
Opener - bridge - main body - and close

Can you answer 50 questions in 15 minutes?

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