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Certified Professional In Learning And Performance Cplp

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The three levels of problems in systems thinking
Computer-based training. Any learning event that uses computers as the primary distributions method.
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles
Structures - patterns - events
Facilitators establish the initial mood or climate of the class experience - and clarify the purpose of individuals as well as the general purposes of the group

2. List seven principles of adult learning
An unknown or uncontrolled variable that produces an effect
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles
An effective - structured way that captures people's learning from an experience.
The process that connects information - education - expertise - and practical application of people in an organization for the purposes of sharing and access.

3. The other names for a cause-and-effect diagram
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.
A group of people who share a common interest - and are willing to share the experiences of their common interest.
Structure
Ishikawa - fishbone

4. Describe a message board
Websites where users post questions - thoughts and observations - and can reply to other users postings of the same
Chat rooms are essentially synchronous (real-time) message boards.
Split-half
Current organization climate - available resources

5. The six factors an instructional designer must consider before choosing techniques and training materials
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials
Rapid instructional design (RID)
Learning Management System (LMS)
Observe body language

6. Three process principles of strategic management development that are likely to remain constant across organizations
Knowledge in one's personal memory - includes judgment - insights - experience - know-how - personal beliefs - and personal values.
Managers are responsible for their own development - executives are responsible for the development of their subordinates - the organization is responsible for providing growth opportunities
Reality - feasibility - authority - and learning opportunities
Entertainment - interaction - control - usability - and customization

7. Three criteria for formative evaluation
Something that disrupts the flow of information between source and receiver
Matching current - usually high-potential employees - with future roles within the company to systematic prepare them for a future role
Reaction
Understandable - accurate - functional

8. BCR
Review strategies - measure performance - take correction action
Benefit-to-cost ratio (Total Benefit / Total Program Cost)
The extent to which an instrument predicts future results
Form - storm - norm - perform - and adjourn.

9. The two criteria for a successful training program that must be accounted for by the WLP professional
Current organization climate - available resources
Pareto analysis
Eager to succeed - open to support - interested in different tactics/methods and trying those out - learning oriented
Reality - feasibility - authority - and learning opportunities

10. Information Architecture
A description or design specification for how information should be treated and organized.
To improve performance by systematically developing human expertise through organizational development and training
An HTML tag identifying the context of the contents on a website or knowledge base.
Semantic differential

11. List David Kolk's four learning styles
Reliability
Sequence
Convergers - divergers - assimilators - and accommodators
Behavior

12. EPSS
Hypothetical
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.
Control groups - management estimates - extant data - external studies
Interviews

13. The tasks involved in the formulation phase of strategic development
Identify organizational values - development mission - develop vision - develop value statements
Bloom's Taxonomy
Questions that check for understanding or test for consensus
Cross-functional - cross-country/international

14. Closed questions
Questions that check for understanding or test for consensus
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).
Agreeing with the client when another response would be better - being judgmental or too rigid - progressing at the wrong pace (too fast/too slow) for the client
Surveys

15. The analysis that identifies forces that maintain the status quo - and the approaches to allow change

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16. The seven basic self-governing behaviors
Psychomotor skills
Visual - Auditory - and Kinestethic
Honesty - fairness - lawfulness - compassion - respect - loyalty - dependability
Developing employees - motivating employees - deploying employees - aligning people to process to increase performance

17. The method where instruction is provided in a self-directed format that is available at all times - even with a facilitator is not online
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.
Asynchronous
Information that combined with understanding enables understanding
Identify performance gaps - gains commitment to learning - constructs practice to close gaps - drives application and reflection to improve competence

18. Who is credited with the idea that learning objectives should contain a condition statement - a performance statement - and a criterion statement
A variable in whole number or distinct units (opposed to continuous)
The extent to which an instrument represents the program's content
Review strategies - measure performance - take correction action
Robert Mager

19. The instrument where participants rate two contrasting ideas or words by circling points on a line
Questions that check for understanding or test for consensus
Semantic differential
Numbers or variables used to rank order a system
Data - Information - Knowledge

20. PERT
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )
Information that combined with understanding enables understanding
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.
The minimum time schedule for completing all the tasks in a project with several overlapping or dependent tasks.

21. Software that automates the administration of training
Capture attention - reveal trainer's style - raise participant's comfort level - introduce the topic of the presentation.
Interview - survey/questionnaire - observation - focus group - work diary/work log
Learning Management System (LMS)
Facilitation is used to involve participants - and to help them learn from one another.

22. The fourth component of the ASTD HPI model
Business needs - performance needs - learning needs - and learner needs
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites
Solution Selection
Awareness - modeling - targeted interventions - desensitization - training

23. The two mechanisms the chaos and complexity theory focus on
A variable the influences the dependent variable
Information - feedback
Focused on fundamental changes to thinking patterns and behaviors
Learner self-concept - Learner prior experience - Readiness to learn - Orientation to learning - and Motivation to learn

24. Five stages of Tuckman's team-maturing model
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.
Questions that check for understanding or test for consensus
Identify organizational values - development mission - develop vision - develop value statements
Form - storm - norm - perform - and adjourn.

25. The five stages of D. E. Super's developmental framework
Brainstorming - case studies - and role plays
Social contexting - contexting - authority - and concept of time
Growth - exploratory - establishment - maintenance - decline
Image oriented - interactive - immediate - and intimate.

26. Confounding
Groupthink
An unknown or uncontrolled variable that produces an effect
Computer-based training. Any learning event that uses computers as the primary distributions method.
Interviews

27. The components of the VAK model
Validity
Knowledge - skills
Indicate whether response was correct - explain an incorrect response or clarify a correct response - give instructions on how to proceed
Visual - Auditory - and Kinestethic

28. The measure that is defined by mean - median - and mode
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies
Identify performance gaps - gains commitment to learning - constructs practice to close gaps - drives application and reflection to improve competence
Central tendency
Eager to succeed - open to support - interested in different tactics/methods and trying those out - learning oriented

29. Types of Level 2 instruments
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection
Purpose and character of use (commercial or nonprofit educational use) - nature of the copyrighted work - amount of the work used in relationship to the whole of the work - effect on the market potential for or value of the copyrighted work
Written tests - oral Q&A - performance tests - role plays
Create safe haven for learning - create a comfortable environment - encourage participation - facilitate more than lecture.

30. The steps in the outsourcing process
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies
The minimum time schedule for completing all the tasks in a project with several overlapping or dependent tasks.
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat

31. The first component of the ASTD HPI model
Communication - client motivation - self-management - technical skills
Business Analysis
To aid in career planning
Visual - Auditory - and Kinestethic

32. Levels of listening
Passive - active - empathetic - listening for knowledge - listening for clarification
The minimum time schedule for completing all the tasks in a project with several overlapping or dependent tasks.
Data from archival records - existing records - report - and data
Audience - Behavior - Condition - and Degree

33. The four components of a learning objective
Knowledge - skills - desire - environment - and opportunity
Opportunity-centered
Audience - Behavior - Condition - and Degree
Change Management

34. Three advantages of interviews as a data gathering technique
Facilitators establish the initial mood or climate of the class experience - and clarify the purpose of individuals as well as the general purposes of the group
Rich data - comparable data across interviews with proper construction of interview protocol - and adds depth to quantative methods
Review strategies - measure performance - take correction action
Hypothetical

35. The four areas measured during a training needs assessment
Driving forces - restraining forces - current state - desired state
Business needs - performance needs - learning needs - and learner needs
Purpose and character of use (commercial or nonprofit educational use) - nature of the copyrighted work - amount of the work used in relationship to the whole of the work - effect on the market potential for or value of the copyrighted work
Silence

36. The learning theory that includes activities like behavioral modeling - simulations - role plays - skill drills - and rewards
Driving forces - restraining forces - current state - desired state
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.
The outcome that depends on the independent variable and covariates
Behavorism

37. Types of Level 5 instruments
Learning style
Control groups - management estimates - extant data - external studies
Growth - exploratory - establishment - maintenance - decline
Passive - active - empathetic - listening for knowledge - listening for clarification

38. Two influences of great effect on employee motivation
Management - performance
Kurt Lewin's forcefield analysis
Suggestopedia
Inputs - outputs - process controls - and resources.

39. The tool instructors can leverage from WBT to immediately determine a group's understanding of the material
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.
Polling questions
Websites where users post questions - thoughts and observations - and can reply to other users postings of the same
Benefit-to-cost ratio (Total Benefit / Total Program Cost)

40. Five ways to use storytelling
Knowledge - skills
Capture attention - help message to be remembered - establish rapport - build credibility - and build team unity.
Kurt Lewin's forcefield analysis
Developing employees - motivating employees - deploying employees - aligning people to process to increase performance

41. Level 1 evaluation
Icebreakers do not have to relate to the session materials. Opening exercise introduces the session materials being taught.
Central tendency
Information that combined with understanding enables understanding
Reaction

42. The requirements of the ADA
Opportunity-centered
Do not discriminate in any aspect of employment based on disabilities - with reasonable accommodations such as interpreters - reading aids - instructional material modifications - etc.
Initiating - planning - executing - controlling - closing
Sequence

43. Four barriers to communication during training delivery
Pilot tests - technical reviews - production reviews
Language - speech - environmental - and psychological
Cross-functional - cross-country/international
Self-study guides - job aids - instructor-led materials - technology-delivered training deliverables - assessments

44. The three foundations of action learning

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45. The two management practices similar to complexity theory
To systematically plan an organization's future
Learning organizations - systems thinking
Visual - Auditory - and Kinestethic
Learning technologies

46. Four stages of accelerated learning

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47. Four characteristics of effective openers

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48. Three examples of active training techniques
Communication - client motivation - self-management - technical skills
Pedagogy
Brainstorming - case studies - and role plays
High cost - scheduling difficulties - and temporary (unless learners have opportunity to practice)

49. The criteria for determining if a project is appropriate for action learning
Reality - feasibility - authority - and learning opportunities
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection
Behavorism
Bloom's Taxonomy

50. Median
Theatre style
Awareness - modeling - targeted interventions - desensitization - training
The mid-point of the distribution - 50% of the values are above/below this value
Dictatorship - anarchy - democracy