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Certified Professional In Learning And Performance Cplp
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certifications
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The six interactive and interdependent components of an action learning program
Problem - action learning group - emphasis on careful questioning and listening - resolution to take action - commitment to learning - group facilitator/learning coach
Audience - behavior - condition - and degree
Misplacing ownership - misaligning incentives - saving recognition - playing favorites - misspeaking praise
The selection of measurement points which can have a large impact on the research's ability to be generalized
2. Level 3 evaluation
Awareness - modeling - targeted interventions - desensitization - training
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.
Learning organizations - systems thinking
Results
3. BCR
Gain understanding or learning objectives - learn the materials - practice the delivery - prepare questions to stimulate learning.
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat
Benefit-to-cost ratio (Total Benefit / Total Program Cost)
4. The seventh component of the ASTD HPI model
Terminal objectives
To aid in career planning
Pilot tests - technical reviews - production reviews
Change Management
5. Three basic management styles
External/organizational scans - identify business needs - identify change initiatives - collect data - analyze data - report on the data - design the change initiative
Identify organizational values - development mission - develop vision - develop value statements
Dictatorship - anarchy - democracy
Walk towards a participant as they speak
6. The two primary tools for the visual display of quantitative data
Structure and processes - resources - information - knowledge and skills - motives - and wellness.
Rote skills
Charts - graphs
Icebreakers do not have to relate to the session materials. Opening exercise introduces the session materials being taught.
7. Four characteristics of tasks that are well-suited for job aids
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.
Understandable - accurate - functional
Low frequency - high complexity - high consequence of error - high probability of change in the future
Organization - process - and job/performer.
8. The purposes of training evaluation
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9. Data
Raw and non-contextual - and can exist in forms usable or not
No area is overlooked - forces to be used are known - there is time to develop other strategies if the analysis reveals the need
The world is created in conversation
Phone - VoIP - online meetings - email - specialized software
10. The method where instruction is provided in a self-directed format that is available at all times - even with a facilitator is not online
Asynchronous
Synchrononous occurs at a given time with a live instructor. Asynchronous is self-paced and available at any time.
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles
Groupthink
11. The tool instructors can leverage from WBT to immediately determine a group's understanding of the material
The extent to which an instrument represents the program's content
Knowledge that has been documented - includes books - manuals - training courses - job aids - software rules - databases - etc.
Change Management
Polling questions
12. Steps of managing a change project
Socratic questioning
Initiating - planning - executing - controlling - closing
The extent to which an instrument predicts future results
Adult learning theories - instructional design techniques
13. The topics of the A-B-C-D training development process
Chat rooms are essentially synchronous (real-time) message boards.
Business needs - performance needs - learning needs - and learner needs
Asynchronous
Audience - behavior - condition - and degree
14. Two guiding principles of displaying quantative data in charts and graphs
Brainstorming - case studies - and role plays
Scaling and integrity
Competing - accommodating - avoiding - collaborating - and compromising.
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials
15. The learning theory that includes activities like behavioral modeling - simulations - role plays - skill drills - and rewards
Gain understanding or learning objectives - learn the materials - practice the delivery - prepare questions to stimulate learning.
To improve performance by systematically developing human expertise through organizational development and training
Return-on-investment ( (Benefits - Costs) / Costs) * 100
Behavorism
16. The four most important skills for a coach
Numbers or variables used to classify a system
Communication - client motivation - self-management - technical skills
Cognitive
Business Analysis
17. Discrete
External coaching - internal coaching
The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as - associated processes like creating - gathering - organizing - ret
Scaling and integrity
A variable in whole number or distinct units (opposed to continuous)
18. Three tasks for knowledge mapping
Control groups - management estimates - extant data - external studies
Ideas - processes - procedures - methods of operation - concepts - principles - and discoveries
Structure and processes - resources - information - knowledge and skills - motives - and wellness.
Documentation audit - information system survey - identification of external information sources
19. Four activites to consider when closing a presentation
Review of objective and key points - review participant benefits - call participants to action - ask participants if they have any questions.
Measures looking at opinions - behaviors - and attributes
Technical competence - people skills - conceptual skills - results - taste - judgment - character
Performance audit
20. Describe a message board
Semantic differential
Websites where users post questions - thoughts and observations - and can reply to other users postings of the same
Determine business impact - improve the design of the learning experience - determine the content's adequacy
Howard Gardner
21. succession planning
Review strategies - measure performance - take correction action
Cost-effectiveness - accessibility and application - learner access - and self-direction
Matching current - usually high-potential employees - with future roles within the company to systematic prepare them for a future role
Visual - Auditory - and Kinestethic
22. The way of learning that stresses experience and reflection - and uses an inductive learning process that takes a learner through five stages: experiencing - publishing - processing - generalizing - and applying
A measure of the variability of scores from the mean
Managerial/administrative - supervisory - functional
Experiential learning
Central tendency
23. Level 1 evaluation
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs
Reaction
Numbers or variables used to classify a system
Split-half
24. Four tools and techniques related to six sigma
Capture attention - reveal trainer's style - raise participant's comfort level - introduce the topic of the presentation.
Learning technologies
DMAIC methodology - IPO model - flowcharting - evaluation models
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials
25. Examples of internal factors that influence an organization
Facilitators establish the initial mood or climate of the class experience - and clarify the purpose of individuals as well as the general purposes of the group
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites
Reaction
26. Knowledge management
Theatre style
The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as - associated processes like creating - gathering - organizing - ret
Request for proposal. A communication from an organization to potential vendors that defines the organizations needs and how to respond to those needs.
Growth - exploratory - establishment - maintenance - decline
27. The seven attributes essential for leadership per Warren Bennis
Facilitation is used to involve participants - and to help them learn from one another.
Analytical - amiable - drivers - expressive
Technical competence - people skills - conceptual skills - results - taste - judgment - character
Reaction
28. The tasks involved in the implementation phase of strategic development
Myer-Briggs Type Indicator (MBTI) - DiSC personality profile
Cost-effectiveness - accessibility and application - learner access - and self-direction
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives
A variable that can have one of two possible values.
29. Two types of coaching situations that primarily differ on the degree of confidentiality and sensitivity
Sequence
Psychomotor skills
Balanced scorecard
External coaching - internal coaching
30. Critical Path
Benefit-to-cost ratio (Total Benefit / Total Program Cost)
The minimum time schedule for completing all the tasks in a project with several overlapping or dependent tasks.
Create new hire training - develop behavior-based interview questions - write performance objectives - prepare employees for career progression
Slides
31. Four variables that effect how members of a culture think and express themselves
Charts - graphs
Failure to partner - failure to consider culture - failure to manage change - and failure to adapt to the client.
Social contexting - contexting - authority - and concept of time
Behavior
32. The technique trainers should use when a presentation is formal and should present a professional image
The world is created in conversation
Visual - Auditory - and Kinestethic
Slides
Data - Information - Knowledge
33. The method used to identify the efficiency and effectiveness of employees
Bloom's Taxonomy
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.
Performance audit
Visual - Auditory - and Kinestethic
34. Four barriers to communication during training delivery
Language - speech - environmental - and psychological
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs
Cause Analysis
35. Two characteristics of distance learning
Separation of place - time - or both among learners - instructors - and learning resources; Interactions are conducted through one or mode media.
No area is overlooked - forces to be used are known - there is time to develop other strategies if the analysis reveals the need
Measures of quantity or numbers
Review of objective and key points - review participant benefits - call participants to action - ask participants if they have any questions.
36. The five criteria to measure performance after coaching
Maslow's hierarchy
Focused on fundamental shifts in how people view themselves - and intentional alterations of beliefs and values about the world and themselves
Rich data - comparable data across interviews with proper construction of interview protocol - and adds depth to quantative methods
Speed - quantity - quality/accuracy - thoroughness - timeliness
37. Information Chunking
A measure of the variability of scores from the mean
Silence
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.
Ishikawa - fishbone
38. The HPI tool that uses the 80/20 rule
Personal space
Performance audit
Disengagement - disidentification - disorientation - and disenchantment.
Pareto analysis
39. The three major tasks of analyzing data
Questions that check for understanding or test for consensus
Gain understanding or learning objectives - learn the materials - practice the delivery - prepare questions to stimulate learning.
Sorting - tabulating - and comparing raw to summarized data
Information that combined with understanding enables understanding
40. Software that automates the administration of training
Two-aix matrixes - flowcharts - dichotomy - graphic models
Adult learning theories - instructional design techniques
A variable that can have one of two possible values.
Learning Management System (LMS)
41. The seven steps in Krumboltz's DECIDES model
No right or final answers - cause and effect not related to space and time - all solutions require careful consideration - behavior gets worse before it gets better - all systems have limits - foresight benefits the organization
Learner-centered - content-centered
Job analysis
problem - establish action plan - clarify values - identify alternatives - discover probable outcomes - eliminate alternatives systematically - start action
42. Skills / knowledge areas that SMEs may lack
Data from archival records - existing records - report - and data
Knowledge in one's personal memory - includes judgment - insights - experience - know-how - personal beliefs - and personal values.
Adult learning theories - instructional design techniques
Review strategies - measure performance - take correction action
43. Single-loop learning
Evaluation
Cognitivism
Focused on learning and using new necessary skills through incremental change
Rich data - comparable data across interviews with proper construction of interview protocol - and adds depth to quantative methods
44. List seven things that cannot be copyrighted
Rehersal
Ideas - processes - procedures - methods of operation - concepts - principles - and discoveries
Visual - Auditory - and Kinestethic
Results
45. Four stages of accelerated learning
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46. The components of the action learning formula
Skill variety - task identity - task significance - autonomy - feedback
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection
Accelerated Learning
47. Examples of courseware
The multiple dependent variables in a study with multiple independent variables
Evaluation
Self-study guides - job aids - instructor-led materials - technology-delivered training deliverables - assessments
Slides
48. Five ways to use storytelling
Adult learning theories - instructional design techniques
Culture - vision - strategy - and structure
A group of people who share a common interest - and are willing to share the experiences of their common interest.
Capture attention - help message to be remembered - establish rapport - build credibility - and build team unity.
49. The other names for a cause-and-effect diagram
Extroversion/Introversion - Sensing/Intuition - Thinking/Feeling - Judgment/Perception
Ishikawa - fishbone
Seels and Glasgow instructional systems design model
An HTML tag identifying the context of the contents on a website or knowledge base.
50. The methods learning organizations use to create and foster productive learning
Something that disrupts the flow of information between source and receiver
problem - establish action plan - clarify values - identify alternatives - discover probable outcomes - eliminate alternatives systematically - start action
Culture - vision - strategy - and structure
Psychomotor skills
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