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Certified Professional In Learning And Performance Cplp

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Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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1. The purposes of training evaluation

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2. the meaning of significant - in a statistical context
Audience - behavior - condition - and degree
A variable whose quantification can be broken down into very small units - often called analog (opposed to discrete)
In statistics - it means probably true
Objectivity - confidentiality

3. The creator of the theory of three types of learning - knowledge - skills - and attitudes
Benjamin Bloom
Ginzberg's theory
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles
Self-study guides - job aids - instructor-led materials - technology-delivered training deliverables - assessments

4. Sequencing and structure are closely related. What is the order in which skills and information are taught
Diagnose the problem - generate alternative actions/behaviors - identify consequences for those actions/behaviors
Culture - vision - strategy - and structure
Sequence
Polling questions

5. Three basic management styles
Likert scale
The multiple dependent variables in a study with multiple independent variables
Dictatorship - anarchy - democracy
Change Management

6. Three tasks for knowledge mapping
Functional context
Documentation audit - information system survey - identification of external information sources
Multiple intelligences theory
Bloom's Taxonomy

7. Four common mistakes HPI professionals make in selecting - designing - and implementing interventions
Pilot tests - technical reviews - production reviews
Current organization climate - available resources
Failure to partner - failure to consider culture - failure to manage change - and failure to adapt to the client.
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.

8. LMS
Presentation software
Opportunity-centered
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials

9. Factors that determine fair use
Presentation software
Computer-based training. Any learning event that uses computers as the primary distributions method.
Purpose and character of use (commercial or nonprofit educational use) - nature of the copyrighted work - amount of the work used in relationship to the whole of the work - effect on the market potential for or value of the copyrighted work
Self-study guides - job aids - instructor-led materials - technology-delivered training deliverables - assessments

10. Five mistakes managers can make to negatively impact employee motivation
Personal space
Terminal objectives
Misplacing ownership - misaligning incentives - saving recognition - playing favorites - misspeaking praise
Thinking about the whole organization - rather than individuals - and looking primarily at processes

11. PERT
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.
Self-contained chunk of instructional material
Room size or number of participants is too large - when trainer wants to be more formal - when trainer has illegible handwriting - when the trainer presents the same program regularly.
Hypothetical

12. The seven characteristics of good dialog
Room size or number of participants is too large - when trainer wants to be more formal - when trainer has illegible handwriting - when the trainer presents the same program regularly.
Phone - VoIP - online meetings - email - specialized software
problem - establish action plan - clarify values - identify alternatives - discover probable outcomes - eliminate alternatives systematically - start action
Relevance - inquiry - freedom - connectedness - reception - empowerment - play

13. The way a person prefers to learn new content
A variable whose quantification can be broken down into very small units - often called analog (opposed to discrete)
Bloom's Taxonomy
Bloom's taxonomy - six sigma - Kepner-Tregoe
Learning style

14. What is an SME
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat
Productivity Environmental Preference Survey (PEPS) - Canfield Learning Style Inventory - and Learning Style Questionnaire
Subject-matter expert
Entertainment - interaction - control - usability - and customization

15. Five approaches to facilitate inclusion
Phone - VoIP - online meetings - email - specialized software
Questionnaires - follow-up interviews - observation checklists
Awareness - modeling - targeted interventions - desensitization - training
Extroversion/Introversion - Sensing/Intuition - Thinking/Feeling - Judgment/Perception

16. What does proxemics refer to?
Perform a front-end analysis
Personal space
Analytical - amiable - drivers - expressive
Preparation

17. The technique trainers should use when a presentation is formal and should present a professional image
Two-aix matrixes - flowcharts - dichotomy - graphic models
Results
Slides
Experiencing - publishing - processing - generalizing - and applying

18. The mode of training for which classroom training is most effective
Current organization climate - available resources
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles
Long-term process for performance improvement based on 1-on-1 interactions where mentee retains the responsibility for improvement
Psychomotor skills

19. Things a forcefield analysis ensures
Synchrononous occurs at a given time with a live instructor. Asynchronous is self-paced and available at any time.
No area is overlooked - forces to be used are known - there is time to develop other strategies if the analysis reveals the need
Awareness - modeling - targeted interventions - desensitization - training
Job aids - and EPSS

20. The four parts of the International Federation's (ICF) ethical standards
A variable that can have one of two possible values.
Icebreakers do not have to relate to the session materials. Opening exercise introduces the session materials being taught.
A variable in whole number or distinct units (opposed to continuous)
Philosophy of coaching - definition of coaching - standards of ethical coaching conduct - pledge of coaching ethics

21. Meta-tag
Job analysis
Cognitivism
An HTML tag identifying the context of the contents on a website or knowledge base.
Technical competence - people skills - conceptual skills - results - taste - judgment - character

22. Two examples of performance support systems
Multiple intelligences theory
Job aids - and EPSS
Do not discriminate in any aspect of employment based on disabilities - with reasonable accommodations such as interpreters - reading aids - instructional material modifications - etc.
Productivity Environmental Preference Survey (PEPS) - Canfield Learning Style Inventory - and Learning Style Questionnaire

23. Extant
Discovery - Dream - Design - and Destiny
Developing employees - motivating employees - deploying employees - aligning people to process to increase performance
Data from archival records - existing records - report - and data
Defining objectives - identifying necessary data - selecting data collection methods - collecting data - analyzing and confirming data - and reporting on the data

24. The requirements of the ADA
Audience - behavior - condition - and degree
Opportunity-centered
Do not discriminate in any aspect of employment based on disabilities - with reasonable accommodations such as interpreters - reading aids - instructional material modifications - etc.
Validity

25. Covariates
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.
The multiple dependent variables in a study with multiple independent variables
The process that connects information - education - expertise - and practical application of people in an organization for the purposes of sharing and access.
Learning technologies

26. The tasks involved in the evaluation phase of strategic development
problem - establish action plan - clarify values - identify alternatives - discover probable outcomes - eliminate alternatives systematically - start action
Defining objectives - identifying necessary data - selecting data collection methods - collecting data - analyzing and confirming data - and reporting on the data
Rich data - comparable data across interviews with proper construction of interview protocol - and adds depth to quantative methods
Review strategies - measure performance - take correction action

27. The theory that describes how intelligences reflect how people prefer to process information
Request for proposal. A communication from an organization to potential vendors that defines the organizations needs and how to respond to those needs.
Semantic differential
Multiple intelligences theory
Something that disrupts the flow of information between source and receiver

28. The elements of the 4-D cycle
Experiential learning
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection
Discovery - Dream - Design - and Destiny
Electronic performance support system (EPSS)

29. List seven principles of adult learning
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles
Capture attention - help message to be remembered - establish rapport - build credibility - and build team unity.
Electronic performance support system (EPSS)
Measures looking at opinions - behaviors - and attributes

30. Examples of collaborative software
Relevance - inquiry - freedom - connectedness - reception - empowerment - play
Failure to partner - failure to consider culture - failure to manage change - and failure to adapt to the client.
Suggestopedia
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites

31. Two types of job rotations
The sum of the numbers divided by the total number of values
Numbers or variables used to classify a system
Cross-functional - cross-country/international
An effective - structured way that captures people's learning from an experience.

32. List seven things that cannot be copyrighted
Performance audit
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.
- measure - analyze - improve - control
Ideas - processes - procedures - methods of operation - concepts - principles - and discoveries

33. Four activites to consider when closing a presentation
Behavorism
Review of objective and key points - review participant benefits - call participants to action - ask participants if they have any questions.
Icebreakers do not have to relate to the session materials. Opening exercise introduces the session materials being taught.
Walk towards a participant as they speak

34. The four areas measured during a training needs assessment
Business needs - performance needs - learning needs - and learner needs
External/organizational scans - identify business needs - identify change initiatives - collect data - analyze data - report on the data - design the change initiative
Rote skills
Subject-matter expert

35. Sequencing and structure are closely related. What refers to the relationship among skills and topics
Job analysis
Social contexting - contexting - authority - and concept of time
Structure
Indicate whether response was correct - explain an incorrect response or clarify a correct response - give instructions on how to proceed

36. The theory that matches individual needs to instructional experiences
Separation of place - time - or both among learners - instructors - and learning resources; Interactions are conducted through one or mode media.
Measures of quantity or numbers
Opportunity-centered
The whole is more than the sum of the parts - patterns are everywhere in the system - cause and effect is never simple - history does and does not repeat itself - change come from chaos - the future can and cannot be predicted

37. The two management practices similar to complexity theory
Ginzberg's theory
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )
Learning organizations - systems thinking
Self-contained chunk of instructional material

38. Software that automates the administration of training
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )
Developing employees - motivating employees - deploying employees - aligning people to process to increase performance
Learning Management System (LMS)
The extent to which an instrument predicts future results

39. The components of the action learning formula
Ginzberg's theory
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.
Maslow's hierarchy - McGregor's Theory X and Y of management

40. The instructional design model is based on the assumptions that design happens in a context of project management that establishes roles - tasks - timelines - budgets - checkpoints - and supervisory procedures
Asynchronous
Semantic differential
Questions that check for understanding or test for consensus
Seels and Glasgow instructional systems design model

41. The two primary tools for the visual display of quantitative data
Charts - graphs
Pareto analysis
Suggestopedia
Theatre style

42. A method used to evaluation organizational effectiveness beyond financial measures
Numbers or variables used to rank order a system
The multiple dependent variables in a study with multiple independent variables
Balanced scorecard
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.

43. Three examples of active training techniques
Sorting - tabulating - and comparing raw to summarized data
Thinking about the whole organization - rather than individuals - and looking primarily at processes
Written tests - oral Q&A - performance tests - role plays
Brainstorming - case studies - and role plays

44. Two types of coaching situations that primarily differ on the degree of confidentiality and sensitivity
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.
To aid in career planning
External coaching - internal coaching
Ishikawa - fishbone

45. The method by which a trainer recognize signs of boredom - disinterest - or lack of understanding
Observe body language
Productivity Environmental Preference Survey (PEPS) - Canfield Learning Style Inventory - and Learning Style Questionnaire
Hard data
A variable whose quantification can be broken down into very small units - often called analog (opposed to discrete)

46. The purpose of workforce planning
Conduct a SWOT - establish strategic goals - develop strategies to achieve the strategic goals
To improve performance by systematically developing human expertise through organizational development and training
Understandable - accurate - functional
Experiential learning

47. Knowledge Mapping
A variable that can have one of two possible values.
Monetary impact/ROI
The process that connects information - education - expertise - and practical application of people in an organization for the purposes of sharing and access.
Convergers - divergers - assimilators - and accommodators

48. The processes performance management is primarily concerned with
The extent to which an instrument represents the program's content
Conduct a SWOT - establish strategic goals - develop strategies to achieve the strategic goals
Objectivity - confidentiality
Developing employees - motivating employees - deploying employees - aligning people to process to increase performance

49. RFP
Performance audit
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites
Visual - Auditory - and Kinestethic
Request for proposal. A communication from an organization to potential vendors that defines the organizations needs and how to respond to those needs.

50. List 10 types of root causes

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