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Certified Professional In Learning And Performance Cplp

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Two examples of performance support systems
Monetary impact/ROI
Job aids - and EPSS
The expected range of a measurement
Objectivity - confidentiality

2. The seating arrangement is the least conducive to stimulating group discussion
Experiencing - publishing - processing - generalizing - and applying
The multiple dependent variables in a study with multiple independent variables
Hard data
Theatre style

3. DMAIC
An effective - structured way that captures people's learning from an experience.
- measure - analyze - improve - control
To aid in career planning
When the cause of the problem is a lack of knowledge or skills

4. The process of giving advice or information from one person to another about the usefulness of an event - process or action
Pedagogy
Managers are responsible for their own development - executives are responsible for the development of their subordinates - the organization is responsible for providing growth opportunities
Feedback
Presentation software

5. The philosophy of teaching focusing on the instructor rather than the participant - and is generally used to in reference to teaching children
Reality - feasibility - authority - and learning opportunities
Groupthink
Do not discriminate in any aspect of employment based on disabilities - with reasonable accommodations such as interpreters - reading aids - instructional material modifications - etc.
Pedagogy

6. What is the best thing to do first when a client wants a designer to develop a training to improve declining business process
Technical competence - people skills - conceptual skills - results - taste - judgment - character
Perform a front-end analysis
Brainstorming - case studies - and role plays
Defining objectives - identifying necessary data - selecting data collection methods - collecting data - analyzing and confirming data - and reporting on the data

7. List 10 types of root causes

8. Describe a message board
DMAIC methodology - IPO model - flowcharting - evaluation models
Honesty - fairness - lawfulness - compassion - respect - loyalty - dependability
An HTML tag identifying the context of the contents on a website or knowledge base.
Websites where users post questions - thoughts and observations - and can reply to other users postings of the same

9. The four dimensions of personality per the Myers-Briggs Type Indicator
Sorting - tabulating - and comparing raw to summarized data
Robert Mager
Philosophy of coaching - definition of coaching - standards of ethical coaching conduct - pledge of coaching ethics
Extroversion/Introversion - Sensing/Intuition - Thinking/Feeling - Judgment/Perception

10. Karl Albrecht's progressive psychological phases of change response
Experiencing - publishing - processing - generalizing - and applying
Bloom's Taxonomy
Threat - problem - solution - habit
Business needs - performance needs - learning needs - and learner needs

11. Two characteristics for any coaching program to succeed
Rote skills
- measure - analyze - improve - control
Synchrononous occurs at a given time with a live instructor. Asynchronous is self-paced and available at any time.
Objectivity - confidentiality

12. The purpose of workforce planning
To improve performance by systematically developing human expertise through organizational development and training
External/organizational scans - identify business needs - identify change initiatives - collect data - analyze data - report on the data - design the change initiative
Pareto analysis
Understandable - accurate - functional

13. Mean
Structures - patterns - events
The sum of the numbers divided by the total number of values
Cognitive
Icebreakers do not have to relate to the session materials. Opening exercise introduces the session materials being taught.

14. The HPI tool that uses the 80/20 rule
Learning Management System (LMS)
Learning organizations - systems thinking
The sum of the numbers divided by the total number of values
Pareto analysis

15. Continuous
Knowledge - skills - desire - environment - and opportunity
Analytical - amiable - drivers - expressive
Job analysis
A variable whose quantification can be broken down into very small units - often called analog (opposed to discrete)

16. Two characteristics of distance learning
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )
Focused on learning and using new necessary skills through incremental change
Computer-based training. Any learning event that uses computers as the primary distributions method.
Separation of place - time - or both among learners - instructors - and learning resources; Interactions are conducted through one or mode media.

17. Level 5 evaluation
High cost - scheduling difficulties - and temporary (unless learners have opportunity to practice)
Characteristics of adults as learners (CAL) conceptual framework
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials
Monetary impact/ROI

18. Three process principles of strategic management development that are likely to remain constant across organizations
Learning organizations - systems thinking
Technical competence - people skills - conceptual skills - results - taste - judgment - character
Managers are responsible for their own development - executives are responsible for the development of their subordinates - the organization is responsible for providing growth opportunities
Evaluation

19. Open questions
Business needs - performance needs - learning needs - and learner needs
Slides
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies
Questions that stimulate discussion

20. Types of Level 1 instruments
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )
Action plans - interviews - questionnaires - focus groups - performance contracts
Focused on learning and using new necessary skills through incremental change
Questionnaires - follow-up interviews - observation checklists

21. Four activites to consider when closing a presentation
Review of objective and key points - review participant benefits - call participants to action - ask participants if they have any questions.
Management - performance
External coaching - internal coaching
Failure to partner - failure to consider culture - failure to manage change - and failure to adapt to the client.

22. Two types of job rotations
Cross-functional - cross-country/international
A description or design specification for how information should be treated and organized.
Hard data
Synchrononous occurs at a given time with a live instructor. Asynchronous is self-paced and available at any time.

23. Extant
Adult learning theories - instructional design techniques
Groupthink
Cognitive
Data from archival records - existing records - report - and data

24. The two criteria that learners must demonstrate before leaving performance-based training (PBT)
Knowledge - skills
Opportunity-centered
Relevance - inquiry - freedom - connectedness - reception - empowerment - play
Feedback

25. BE
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )
Thinking about the whole organization - rather than individuals - and looking primarily at processes
Gain understanding or learning objectives - learn the materials - practice the delivery - prepare questions to stimulate learning.
An HTML tag identifying the context of the contents on a website or knowledge base.

26. Four variables that effect how members of a culture think and express themselves
Self-study guides - job aids - instructor-led materials - technology-delivered training deliverables - assessments
Raw and non-contextual - and can exist in forms usable or not
Social contexting - contexting - authority - and concept of time
Identify business goals - clarify those goals - determine specificity and measurability of the goals.

27. The steps in the outsourcing process
Organization - process - and job/performer.
Matching current - usually high-potential employees - with future roles within the company to systematic prepare them for a future role
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat
Communication - client motivation - self-management - technical skills

28. The five factors that affect human performance
Split-half
Learner characteristics like age - educational background - cultural background - learner expectations - and learn motivation to attend
Balanced scorecard
Knowledge - skills - desire - environment - and opportunity

29. The four most important skills for a coach
A variable whose quantification can be broken down into very small units - often called analog (opposed to discrete)
Communication - client motivation - self-management - technical skills
Dictatorship - anarchy - democracy
Something that disrupts the flow of information between source and receiver

30. Five job analysis methods
Upper-left cerebral - lower-left limbic - upper-right cerebral - and lower-right limbic
Interview - survey/questionnaire - observation - focus group - work diary/work log
When the cause of the problem is a lack of knowledge or skills
Formative evaluation

31. The requirements of the ADA
Subject-matter expert
Do not discriminate in any aspect of employment based on disabilities - with reasonable accommodations such as interpreters - reading aids - instructional material modifications - etc.
Growth - exploratory - establishment - maintenance - decline
The whole is more than the sum of the parts - patterns are everywhere in the system - cause and effect is never simple - history does and does not repeat itself - change come from chaos - the future can and cannot be predicted

32. Confounding
Electronic performance support system (EPSS)
An unknown or uncontrolled variable that produces an effect
Performance records - direct observation - supervisor checklists
Rapid instructional design (RID)

33. The system that uses knowledge - skills - and attitudes (KSAs) to describe three types of learning

34. Information Chunking
Change Management
Solution Selection
Reliability
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.

35. LCMS
Interview - survey/questionnaire - observation - focus group - work diary/work log
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.
Preparation
Information - feedback

36. The learning theory that attempts to involve the left and right hemispheres of the brain to make learning more natural
External/organizational scans - identify business needs - identify change initiatives - collect data - analyze data - report on the data - design the change initiative
Knowledge in one's personal memory - includes judgment - insights - experience - know-how - personal beliefs - and personal values.
Accelerated Learning
Harless' front-end analysis model

37. Dependent
Problem - action learning group - emphasis on careful questioning and listening - resolution to take action - commitment to learning - group facilitator/learning coach
The outcome that depends on the independent variable and covariates
Audience - Behavior - Condition - and Degree
Data that has been given context

38. The tool instructors can leverage from WBT to immediately determine a group's understanding of the material
Polling questions
Structure
Structures - patterns - events
Data from archival records - existing records - report - and data

39. List six categories of HPI solutions
Cognitivism
Likert scale
Structure and processes - resources - information - knowledge and skills - motives - and wellness.
A variable whose quantification can be broken down into very small units - often called analog (opposed to discrete)

40. The instrument where participants rate two contrasting ideas or words by circling points on a line
Semantic differential
Pedagogy
The expected range of a measurement
Managers are responsible for their own development - executives are responsible for the development of their subordinates - the organization is responsible for providing growth opportunities

41. The tell approach to learning - based on the theory that learning occurs through exposure to logically presented information - usually involving lecture
Balanced scorecard
Cognitivism
In statistics - it means probably true
Maslow's hierarchy

42. Four steps to prepare for training delivery
Learning style
Gain understanding or learning objectives - learn the materials - practice the delivery - prepare questions to stimulate learning.
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection
Observe body language

43. The model (a pyramid) from bottom to top is: physiology - safety - belongingness - esteem - and self-actualization

44. Change management
Change is a process not an event. Change management is the process of directing change at each level of an organization.
Return-on-investment ( (Benefits - Costs) / Costs) * 100
Functional context
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).

45. The elements of the 4-D cycle
Semantic differential
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies
Discovery - Dream - Design - and Destiny
Misplacing ownership - misaligning incentives - saving recognition - playing favorites - misspeaking praise

46. Sampling

47. Critical Path
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.
The minimum time schedule for completing all the tasks in a project with several overlapping or dependent tasks.
Ideas - processes - procedures - methods of operation - concepts - principles - and discoveries
Technical competence - people skills - conceptual skills - results - taste - judgment - character

48. The methods learning organizations use to create and foster productive learning
Validity
Control groups - management estimates - extant data - external studies
Culture - vision - strategy - and structure
Structures - patterns - events

49. BCR
Learning organizations - systems thinking
No right or final answers - cause and effect not related to space and time - all solutions require careful consideration - behavior gets worse before it gets better - all systems have limits - foresight benefits the organization
Benefit-to-cost ratio (Total Benefit / Total Program Cost)
Indicate whether response was correct - explain an incorrect response or clarify a correct response - give instructions on how to proceed

50. The three foundations of action learning