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Certified Professional In Learning And Performance Cplp

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The seventh component of the ASTD HPI model
Information - resources - incentives/consequences - knowledge and skills - capacity - and motivation.
External coaching - internal coaching
Change Management
Two-aix matrixes - flowcharts - dichotomy - graphic models

2. Four ways to create a learning climate based on Knowles' work
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection
Organization - process - and job/performer.
Central tendency
Create safe haven for learning - create a comfortable environment - encourage participation - facilitate more than lecture.

3. The process where each member of a group makes their opinions conform to the perceived group consensus
Hard data
Charts - graphs
Groupthink
Electronic performance support system (EPSS)

4. Community of practice
Data that has been given context
A group of people who share a common interest - and are willing to share the experiences of their common interest.
Walk towards a participant as they speak
External coaching - internal coaching

5. Closed questions
HPI uses a results-based - systematic approach - HPI focuses on accomplishments before behavior - Organizations are systems.
Identify performance gaps - gains commitment to learning - constructs practice to close gaps - drives application and reflection to improve competence
Questions that check for understanding or test for consensus
Personal space

6. Explicit knowledge
Knowledge that has been documented - includes books - manuals - training courses - job aids - software rules - databases - etc.
Bloom's taxonomy - six sigma - Kepner-Tregoe
Likert scale
The multiple dependent variables in a study with multiple independent variables

7. The two criteria that learners must demonstrate before leaving performance-based training (PBT)
Interviews
Knowledge - skills
Honesty - fairness - lawfulness - compassion - respect - loyalty - dependability
Culture - vision - strategy - and structure

8. The analysis that serves as a reality check to identify a project's limiting factors
Return-on-investment ( (Benefits - Costs) / Costs) * 100
Constraints analysis
The outcome that depends on the independent variable and covariates
Questionnaires - follow-up interviews - observation checklists

9. The final behavioral outcomes of a specific instructional event
Reaction
Managerial/administrative - supervisory - functional
Terminal objectives
Focused on fundamental shifts in how people view themselves - and intentional alterations of beliefs and values about the world and themselves

10. Three criteria for formative evaluation
An unknown or uncontrolled variable that produces an effect
Brainstorming - case studies - and role plays
Developing employees - motivating employees - deploying employees - aligning people to process to increase performance
Understandable - accurate - functional

11. Data
Pilot tests - technical reviews - production reviews
Inputs - outputs - process controls - and resources.
Split-half
Raw and non-contextual - and can exist in forms usable or not

12. List six external factors that may affect an organization
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.
Meta-evaluation
Economic - social - political and legislative - workforce - technological - and competitive.
Chat rooms are essentially synchronous (real-time) message boards.

13. The HPI tool that uses the 80/20 rule
Management - performance
The whole is more than the sum of the parts - patterns are everywhere in the system - cause and effect is never simple - history does and does not repeat itself - change come from chaos - the future can and cannot be predicted
Pareto analysis
DMAIC methodology - IPO model - flowcharting - evaluation models

14. The three levels of problems in systems thinking
Determine business impact - improve the design of the learning experience - determine the content's adequacy
The world is created in conversation
Structures - patterns - events
Upper-left cerebral - lower-left limbic - upper-right cerebral - and lower-right limbic

15. The HPI tool used to collect current performance - learner analysis - and business needs
A variable the influences the dependent variable
Scaling and integrity
Interviews
Learning style

16. The six steps in a training needs assessment
Defining objectives - identifying necessary data - selecting data collection methods - collecting data - analyzing and confirming data - and reporting on the data
Control groups - management estimates - extant data - external studies
Focused on learning and using new necessary skills through incremental change
The world is created in conversation

17. The technique - developed by Georgi Lazanov - that uses the instructional application of stimulating the body and mind at peak efficiency to develop super-learning capabilities
Suggestopedia
Analytical - amiable - drivers - expressive
Agreeing with the client when another response would be better - being judgmental or too rigid - progressing at the wrong pace (too fast/too slow) for the client
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies

18. The three tasks of business analysis
Review of objective and key points - review participant benefits - call participants to action - ask participants if they have any questions.
Identify business goals - clarify those goals - determine specificity and measurability of the goals.
Indicate whether response was correct - explain an incorrect response or clarify a correct response - give instructions on how to proceed
Visual - Auditory - and Kinestethic

19. succession planning
Sequence
Matching current - usually high-potential employees - with future roles within the company to systematic prepare them for a future role
Management - performance
Determine business impact - improve the design of the learning experience - determine the content's adequacy

20. Quantitative
Measures of quantity or numbers
Rich data - comparable data across interviews with proper construction of interview protocol - and adds depth to quantative methods
Capture attention - reveal trainer's style - raise participant's comfort level - introduce the topic of the presentation.
Groupthink

21. Confounding
Hard data
Misplacing ownership - misaligning incentives - saving recognition - playing favorites - misspeaking praise
A description or design specification for how information should be treated and organized.
An unknown or uncontrolled variable that produces an effect

22. The requirements of the ADA
Do not discriminate in any aspect of employment based on disabilities - with reasonable accommodations such as interpreters - reading aids - instructional material modifications - etc.
Myer-Briggs Type Indicator (MBTI) - DiSC personality profile
Honesty - fairness - lawfulness - compassion - respect - loyalty - dependability
A measure of the variability of scores from the mean

23. The tasks involved in the development phase of strategic development
Multiple intelligences theory
Initiating - planning - executing - controlling - closing
Analytical - amiable - drivers - expressive
Conduct a SWOT - establish strategic goals - develop strategies to achieve the strategic goals

24. The method used to identify the efficiency and effectiveness of employees
Performance audit
Opener - bridge - main body - and close
The minimum time schedule for completing all the tasks in a project with several overlapping or dependent tasks.
Hard data

25. Factors that determine fair use
The multiple dependent variables in a study with multiple independent variables
Reaction
Data - Information - Knowledge
Purpose and character of use (commercial or nonprofit educational use) - nature of the copyrighted work - amount of the work used in relationship to the whole of the work - effect on the market potential for or value of the copyrighted work

26. Four personal social styles per Harvey Robbins
Analytical - amiable - drivers - expressive
Performance Analysis
Myer-Briggs Type Indicator (MBTI) - DiSC personality profile
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials

27. Four characteristics of effective openers

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28. Tacit knowledge

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29. The facilitation tool that can create just enough tension to get people thinking
Synchrononous occurs at a given time with a live instructor. Asynchronous is self-paced and available at any time.
Silence
Developing employees - motivating employees - deploying employees - aligning people to process to increase performance
Simulations

30. Two theories of motivation for coaching

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31. Things a forcefield analysis ensures
Questions that check for understanding or test for consensus
Audience - Behavior - Condition - and Degree
Computer-based training. Any learning event that uses computers as the primary distributions method.
No area is overlooked - forces to be used are known - there is time to develop other strategies if the analysis reveals the need

32. Independent
Questions that check for understanding or test for consensus
A variable the influences the dependent variable
Low frequency - high complexity - high consequence of error - high probability of change in the future
Maslow's hierarchy - McGregor's Theory X and Y of management

33. The characteristics of a complex system
Benefit-to-cost ratio (Total Benefit / Total Program Cost)
The whole is more than the sum of the parts - patterns are everywhere in the system - cause and effect is never simple - history does and does not repeat itself - change come from chaos - the future can and cannot be predicted
Presentation software
Raw and non-contextual - and can exist in forms usable or not

34. Examples of internal factors that influence an organization
Cognitivism
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies
Performance audit
Hypothetical

35. Exercises that include a form of real-life situation that allows participants to practice is called
Socratic questioning
Simulations
Change is a process not an event. Change management is the process of directing change at each level of an organization.
A group of people who share a common interest - and are willing to share the experiences of their common interest.

36. Five conflict responses
Learning technologies
A variable whose quantification can be broken down into very small units - often called analog (opposed to discrete)
Competing - accommodating - avoiding - collaborating - and compromising.
Benjamin Bloom

37. Four things a coach does
Capture attention - reveal trainer's style - raise participant's comfort level - introduce the topic of the presentation.
To systematically plan an organization's future
Sequence
Identify performance gaps - gains commitment to learning - constructs practice to close gaps - drives application and reflection to improve competence

38. The creator of the theory of three types of learning - knowledge - skills - and attitudes
Benjamin Bloom
Synchrononous occurs at a given time with a live instructor. Asynchronous is self-paced and available at any time.
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs
The outcome that depends on the independent variable and covariates

39. The fifth component of the ASTD HPI model
Solution Implementation
The selection of measurement points which can have a large impact on the research's ability to be generalized
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat
Learner self-concept - Learner prior experience - Readiness to learn - Orientation to learning - and Motivation to learn

40. The theory that describes how intelligences reflect how people prefer to process information
Multiple intelligences theory
Honesty - fairness - lawfulness - compassion - respect - loyalty - dependability
Knowledge in one's personal memory - includes judgment - insights - experience - know-how - personal beliefs - and personal values.
Functional context

41. Two influences of great effect on employee motivation
External coaching - internal coaching
Seels and Glasgow instructional systems design model
Management - performance
Walk towards a participant as they speak

42. Dependent
Polling questions
The outcome that depends on the independent variable and covariates
Semantic differential
Self-study guides - job aids - instructor-led materials - technology-delivered training deliverables - assessments

43. Four phases of succession planning
Focused on fundamental changes to thinking patterns and behaviors
Benjamin Bloom
Establish scope - create plan - implement plan - monitor/evaluate/revise plan
Growth - exploratory - establishment - maintenance - decline

44. Level 2 evaluation
Structures - patterns - events
Terminal objectives
The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as - associated processes like creating - gathering - organizing - ret
Learning

45. Mean
The sum of the numbers divided by the total number of values
Create new hire training - develop behavior-based interview questions - write performance objectives - prepare employees for career progression
Opportunity-centered
Numbers or variables used to classify a system

46. A computer application that is linked directly to another application to train or guide workers through a task
Technical competence - people skills - conceptual skills - results - taste - judgment - character
Personal space
Rehersal
Electronic performance support system (EPSS)

47. Three tasks for knowledge mapping
Skill variety - task identity - task significance - autonomy - feedback
Central tendency
Documentation audit - information system survey - identification of external information sources
Experiential learning

48. Types of Level 5 instruments
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.
Control groups - management estimates - extant data - external studies
Structure
Bloom's taxonomy - six sigma - Kepner-Tregoe

49. Four variables that effect how members of a culture think and express themselves
Speed - quantity - quality/accuracy - thoroughness - timeliness
Semantic differential
Socratic questioning
Social contexting - contexting - authority - and concept of time

50. When a WLP professional is preparing instructional objectives - an evaluation plan - and a sequence of content - which step in the ADDIE model is being performed
Awareness - modeling - targeted interventions - desensitization - training
Matching current - usually high-potential employees - with future roles within the company to systematic prepare them for a future role
Objectivity - confidentiality
Design

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