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Certified Professional In Learning And Performance Cplp

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Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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1. LCMS
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.
Ishikawa - fishbone
Split-half
Balanced scorecard

2. VR
Synchrononous occurs at a given time with a live instructor. Asynchronous is self-paced and available at any time.
Theatre style
Information that combined with understanding enables understanding
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.

3. Examples of collaborative software
Action plans - interviews - questionnaires - focus groups - performance contracts
Personal space
Silence
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites

4. The diagnostic model that identifies the performance problem cause - based on cause driving solution

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5. Triple-loop learning
- measure - analyze - improve - control
Focused on fundamental shifts in how people view themselves - and intentional alterations of beliefs and values about the world and themselves
Split-half
Learner characteristics like age - educational background - cultural background - learner expectations - and learn motivation to attend

6. Four benefits of web-based training
Social contexting - contexting - authority - and concept of time
Cost-effectiveness - accessibility and application - learner access - and self-direction
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites
Questions that stimulate discussion

7. The four characteristics of online communication
No right or final answers - cause and effect not related to space and time - all solutions require careful consideration - behavior gets worse before it gets better - all systems have limits - foresight benefits the organization
Cognitivism
Image oriented - interactive - immediate - and intimate.
Navigation

8. Five ways to use storytelling
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs
Learning style
Capture attention - help message to be remembered - establish rapport - build credibility - and build team unity.
The extent to which an instrument represents the program's content

9. LMS
Rich data - comparable data across interviews with proper construction of interview protocol - and adds depth to quantative methods
Communication - client motivation - self-management - technical skills
No area is overlooked - forces to be used are known - there is time to develop other strategies if the analysis reveals the need
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).

10. The analysis that serves as a reality check to identify a project's limiting factors
Technical competence - people skills - conceptual skills - results - taste - judgment - character
Surveys
Constraints analysis
Performance Analysis

11. The technique trainers should use when a presentation is formal and should present a professional image
Chat rooms are essentially synchronous (real-time) message boards.
Slides
Mentoring is longer term - and mentors do not have responsibility for participants improvement.
Scaling and integrity

12. The instructional design model is based on the assumptions that design happens in a context of project management that establishes roles - tasks - timelines - budgets - checkpoints - and supervisory procedures
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies
Two-aix matrixes - flowcharts - dichotomy - graphic models
Seels and Glasgow instructional systems design model
Measures looking at opinions - behaviors - and attributes

13. The four components of a learning objective
Bloom's Taxonomy
Cognitive
Audience - Behavior - Condition - and Degree
Diagnose the problem - generate alternative actions/behaviors - identify consequences for those actions/behaviors

14. The core belief of appreciative inquiry theory
Socratic questioning
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials
The world is created in conversation
Knowledge in one's personal memory - includes judgment - insights - experience - know-how - personal beliefs - and personal values.

15. Sequencing and structure are closely related. What refers to the relationship among skills and topics
Structure
Time and resource intensive - undue influence of vocal member(s) - difficult to facilitate with a single facilitator to encourage participation and take notes
Design
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat

16. Examples of courseware
Robert Mager
Managers are responsible for their own development - executives are responsible for the development of their subordinates - the organization is responsible for providing growth opportunities
Self-study guides - job aids - instructor-led materials - technology-delivered training deliverables - assessments
Synchrononous occurs at a given time with a live instructor. Asynchronous is self-paced and available at any time.

17. Three examples of active training techniques
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.
Business Analysis
Brainstorming - case studies - and role plays
A variable that can have one of two possible values.

18. Software that automates the administration of training
Solution Implementation
Learning Management System (LMS)
Websites where users post questions - thoughts and observations - and can reply to other users postings of the same
Self-study guides - job aids - instructor-led materials - technology-delivered training deliverables - assessments

19. The five characteristics of every job that influence employee motivation
Characteristics of adults as learners (CAL) conceptual framework
The process that connects information - education - expertise - and practical application of people in an organization for the purposes of sharing and access.
Skill variety - task identity - task significance - autonomy - feedback
Social contexting - contexting - authority - and concept of time

20. The two criteria that learners must demonstrate before leaving performance-based training (PBT)
Maslow's hierarchy - McGregor's Theory X and Y of management
Knowledge - skills
A variable whose quantification can be broken down into very small units - often called analog (opposed to discrete)
Speed - quantity - quality/accuracy - thoroughness - timeliness

21. Four activites to consider when closing a presentation
Review of objective and key points - review participant benefits - call participants to action - ask participants if they have any questions.
Technical competence - people skills - conceptual skills - results - taste - judgment - character
Form - storm - norm - perform - and adjourn.
Inputs - outputs - process controls - and resources.

22. Four stages of accelerated learning

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23. Four characteristics of effective openers

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24. Five conflict responses
Competing - accommodating - avoiding - collaborating - and compromising.
The outcome that depends on the independent variable and covariates
Extroversion/Introversion - Sensing/Intuition - Thinking/Feeling - Judgment/Perception
Identify performance gaps - gains commitment to learning - constructs practice to close gaps - drives application and reflection to improve competence

25. The HPI tool that can gather both qualitative and quantitative data
Problem - action learning group - emphasis on careful questioning and listening - resolution to take action - commitment to learning - group facilitator/learning coach
Pilot tests - technical reviews - production reviews
Suggestopedia
Surveys

26. The seven characteristics of good dialog
Visual - Auditory - and Kinestethic
Relevance - inquiry - freedom - connectedness - reception - empowerment - play
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.

27. List seven things that cannot be copyrighted
Ideas - processes - procedures - methods of operation - concepts - principles - and discoveries
Experiential learning
Documentation audit - information system survey - identification of external information sources
The process that connects information - education - expertise - and practical application of people in an organization for the purposes of sharing and access.

28. Two guiding principles of displaying quantative data in charts and graphs
Characteristics of adults as learners (CAL) conceptual framework
Computer-based training. Any learning event that uses computers as the primary distributions method.
Entertainment - interaction - control - usability - and customization
Scaling and integrity

29. Nominal data
Inputs - outputs - process controls - and resources.
Numbers or variables used to classify a system
Competing - accommodating - avoiding - collaborating - and compromising.
Do not discriminate in any aspect of employment based on disabilities - with reasonable accommodations such as interpreters - reading aids - instructional material modifications - etc.

30. Five technologies that can be used to connect clients to coaches
Phone - VoIP - online meetings - email - specialized software
Identify business goals - clarify those goals - determine specificity and measurability of the goals.
Competing - accommodating - avoiding - collaborating - and compromising.
Room size or number of participants is too large - when trainer wants to be more formal - when trainer has illegible handwriting - when the trainer presents the same program regularly.

31. The four areas measured during a training needs assessment
Business needs - performance needs - learning needs - and learner needs
Kurt Lewin's forcefield analysis
Functional context
Learning organizations - systems thinking

32. The steps in the outsourcing process
Structures - patterns - events
When the cause of the problem is a lack of knowledge or skills
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat
Form - storm - norm - perform - and adjourn.

33. Contrast synchronous to asynchronous e-learning
Reaction
Synchrononous occurs at a given time with a live instructor. Asynchronous is self-paced and available at any time.
Behavior
Enabling objectives

34. Two types of personality inventory instruments
Brainstorming - case studies - and role plays
Myer-Briggs Type Indicator (MBTI) - DiSC personality profile
Central tendency
Low frequency - high complexity - high consequence of error - high probability of change in the future

35. Mode
The most frequently occurring value
Self-contained chunk of instructional material
The selection of measurement points which can have a large impact on the research's ability to be generalized
Room size or number of participants is too large - when trainer wants to be more formal - when trainer has illegible handwriting - when the trainer presents the same program regularly.

36. Five stages of Tuckman's team-maturing model
Disengagement - disidentification - disorientation - and disenchantment.
A variable in whole number or distinct units (opposed to continuous)
Request for proposal. A communication from an organization to potential vendors that defines the organizations needs and how to respond to those needs.
Form - storm - norm - perform - and adjourn.

37. The four quadrants in W.E. (Ned) Herrmann's learning brain model
Numbers or variables used to classify a system
The world is created in conversation
Upper-left cerebral - lower-left limbic - upper-right cerebral - and lower-right limbic
Failure to partner - failure to consider culture - failure to manage change - and failure to adapt to the client.

38. The six interactive and interdependent components of an action learning program
Problem - action learning group - emphasis on careful questioning and listening - resolution to take action - commitment to learning - group facilitator/learning coach
A collection of code containing instructions for a computer to perform a specific action
Job aids - and EPSS
Formative evaluation

39. The HPI tool used to collect current performance - learner analysis - and business needs
Interviews
Formulation - Development - Implementation - Evaluation
Harless' front-end analysis model
An effective - structured way that captures people's learning from an experience.

40. The method used to identify all duties - responsibilities - and tasks that make up a single job function or role
Objectivity - confidentiality
Job analysis
Threat - problem - solution - habit
Indicate whether response was correct - explain an incorrect response or clarify a correct response - give instructions on how to proceed

41. List David Kolk's four learning styles
Monetary impact/ROI
Convergers - divergers - assimilators - and accommodators
Identify business goals - clarify those goals - determine specificity and measurability of the goals.
Bloom's Taxonomy

42. The five factors that affect human performance
The world is created in conversation
Knowledge - skills - desire - environment - and opportunity
Relevance - inquiry - freedom - connectedness - reception - empowerment - play
High cost - scheduling difficulties - and temporary (unless learners have opportunity to practice)

43. When a WLP professional - prior to a learning session - plans seating arrangement - arranges refreshments - determines goals and expectations for the class - what are they attempting to affect
Performance audit
External and environmental influences
Pedagogy
Establish scope - create plan - implement plan - monitor/evaluate/revise plan

44. The learning theory that attempts to involve the left and right hemispheres of the brain to make learning more natural
Learner self-concept - Learner prior experience - Readiness to learn - Orientation to learning - and Motivation to learn
Likert scale
Accelerated Learning
Performance records - direct observation - supervisor checklists

45. Critical Path
Documentation audit - information system survey - identification of external information sources
Facilitators establish the initial mood or climate of the class experience - and clarify the purpose of individuals as well as the general purposes of the group
The mid-point of the distribution - 50% of the values are above/below this value
The minimum time schedule for completing all the tasks in a project with several overlapping or dependent tasks.

46. Two examples of performance support systems
Reality - feasibility - authority - and learning opportunities
Upper-left cerebral - lower-left limbic - upper-right cerebral - and lower-right limbic
Separation of place - time - or both among learners - instructors - and learning resources; Interactions are conducted through one or mode media.
Job aids - and EPSS

47. Knowledge
Terminal objectives
Eager to succeed - open to support - interested in different tactics/methods and trying those out - learning oriented
Solution Implementation
Information that combined with understanding enables understanding

48. The three tasks of business analysis
Mentoring is longer term - and mentors do not have responsibility for participants improvement.
Identify business goals - clarify those goals - determine specificity and measurability of the goals.
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives
Harless' front-end analysis model

49. The theory that matches individual needs to instructional experiences
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.
Myer-Briggs Type Indicator (MBTI) - DiSC personality profile
Analytical - amiable - drivers - expressive
Opportunity-centered

50. The tasks involved in the formulation phase of strategic development
Questions that check for understanding or test for consensus
Identify organizational values - development mission - develop vision - develop value statements
problem - establish action plan - clarify values - identify alternatives - discover probable outcomes - eliminate alternatives systematically - start action
Measures of quantity or numbers

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