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Certified Professional In Learning And Performance Cplp

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An evaluation of an evaluation
Numbers or variables used to rank order a system
Performance audit
Meta-evaluation
Accelerated Learning

2. The elements of the 4-D cycle
Speed - quantity - quality/accuracy - thoroughness - timeliness
Walk towards a participant as they speak
Learner characteristics like age - educational background - cultural background - learner expectations - and learn motivation to attend
Discovery - Dream - Design - and Destiny

3. Three advantages of interviews as a data gathering technique
Rich data - comparable data across interviews with proper construction of interview protocol - and adds depth to quantative methods
Benefit-to-cost ratio (Total Benefit / Total Program Cost)
Terminal objectives
Culture - vision - strategy - and structure

4. Two examples of performance support systems
Establish scope - create plan - implement plan - monitor/evaluate/revise plan
Opener - bridge - main body - and close
Job aids - and EPSS
The multiple dependent variables in a study with multiple independent variables

5. Factors that determine fair use
Icebreakers do not have to relate to the session materials. Opening exercise introduces the session materials being taught.
Current organization climate - available resources
Understandable - accurate - functional
Purpose and character of use (commercial or nonprofit educational use) - nature of the copyrighted work - amount of the work used in relationship to the whole of the work - effect on the market potential for or value of the copyrighted work

6. The seven attributes essential for leadership per Warren Bennis
Technical competence - people skills - conceptual skills - results - taste - judgment - character
Review strategies - measure performance - take correction action
The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as - associated processes like creating - gathering - organizing - ret
Ideas - processes - procedures - methods of operation - concepts - principles - and discoveries

7. ROI
Self-contained chunk of instructional material
Bloom's taxonomy - six sigma - Kepner-Tregoe
Indicate whether response was correct - explain an incorrect response or clarify a correct response - give instructions on how to proceed
Return-on-investment ( (Benefits - Costs) / Costs) * 100

8. The steps in the outsourcing process
Kurt Lewin's forcefield analysis
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives

9. Two types of job rotations
Sequence
Asynchronous
Cross-functional - cross-country/international
Balanced scorecard

10. Information Architecture
Interview - survey/questionnaire - observation - focus group - work diary/work log
Accelerated Learning
A description or design specification for how information should be treated and organized.
An unknown or uncontrolled variable that produces an effect

11. The process where each member of a group makes their opinions conform to the perceived group consensus
Groupthink
Culture - vision - strategy - and structure
Pedagogy
Personal space

12. The three levels that - when in harmony - work to optimal performance in the Rummler and Brache's model
External coaching - internal coaching
Philosophy of coaching - definition of coaching - standards of ethical coaching conduct - pledge of coaching ethics
Socratic questioning
Organization - process - and job/performer.

13. List seven things that cannot be copyrighted
Focused on learning and using new necessary skills through incremental change
Ideas - processes - procedures - methods of operation - concepts - principles - and discoveries
Engage learner's attention - present materials as input to brain - practice with ideas and skills - review to create new connections and applications
Review of objective and key points - review participant benefits - call participants to action - ask participants if they have any questions.

14. The process that measures if the practitioner measured what they intended to measure
Hypothetical
Business Analysis
Misplacing ownership - misaligning incentives - saving recognition - playing favorites - misspeaking praise
Validity

15. Double-loop learning
Terminal objectives
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.
Rote skills - and prerequisite material
Focused on fundamental changes to thinking patterns and behaviors

16. Four ways to create a learning climate based on Knowles' work
Semantic differential
Numbers or variables used to classify a system
Managers are responsible for their own development - executives are responsible for the development of their subordinates - the organization is responsible for providing growth opportunities
Create safe haven for learning - create a comfortable environment - encourage participation - facilitate more than lecture.

17. Four activites to consider when closing a presentation
Perform a front-end analysis
Review of objective and key points - review participant benefits - call participants to action - ask participants if they have any questions.
Simulations
Time and resource intensive - undue influence of vocal member(s) - difficult to facilitate with a single facilitator to encourage participation and take notes

18. BCR
Failure to partner - failure to consider culture - failure to manage change - and failure to adapt to the client.
Understandable - accurate - functional
Benefit-to-cost ratio (Total Benefit / Total Program Cost)
Adult learning theories - instructional design techniques

19. The way of learning that stresses experience and reflection - and uses an inductive learning process that takes a learner through five stages: experiencing - publishing - processing - generalizing - and applying
Pareto analysis
Rich data - comparable data across interviews with proper construction of interview protocol - and adds depth to quantative methods
Rote skills
Experiential learning

20. The three foundations of action learning

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21. The six factors an instructional designer must consider before choosing techniques and training materials
Hard data
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles
Problem - action learning group - emphasis on careful questioning and listening - resolution to take action - commitment to learning - group facilitator/learning coach

22. Four barriers to communication during training delivery
Characteristics of adults as learners (CAL) conceptual framework
Language - speech - environmental - and psychological
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs
Relevance - inquiry - freedom - connectedness - reception - empowerment - play

23. Things feedback to a learner that answered a question should do
Upper-left cerebral - lower-left limbic - upper-right cerebral - and lower-right limbic
Indicate whether response was correct - explain an incorrect response or clarify a correct response - give instructions on how to proceed
Performance audit
Maslow's hierarchy - McGregor's Theory X and Y of management

24. The tasks involved in the development phase of strategic development
High cost - scheduling difficulties - and temporary (unless learners have opportunity to practice)
Conduct a SWOT - establish strategic goals - develop strategies to achieve the strategic goals
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection

25. When a WLP professional - prior to a learning session - plans seating arrangement - arranges refreshments - determines goals and expectations for the class - what are they attempting to affect
Enabling objectives
Identify performance gaps - gains commitment to learning - constructs practice to close gaps - drives application and reflection to improve competence
Determine business impact - improve the design of the learning experience - determine the content's adequacy
External and environmental influences

26. Types of synthesis models
Ishikawa - fishbone
Two-aix matrixes - flowcharts - dichotomy - graphic models
Charts - graphs
Written tests - oral Q&A - performance tests - role plays

27. The six major factors that influence performance in Gilbert's behavior engineering model
Bloom's taxonomy - six sigma - Kepner-Tregoe
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.
Information - resources - incentives/consequences - knowledge and skills - capacity - and motivation.
Productivity Environmental Preference Survey (PEPS) - Canfield Learning Style Inventory - and Learning Style Questionnaire

28. The characteristics of a complex system
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.
The whole is more than the sum of the parts - patterns are everywhere in the system - cause and effect is never simple - history does and does not repeat itself - change come from chaos - the future can and cannot be predicted
The world is created in conversation
Split-half

29. List six categories of HPI solutions
Low frequency - high complexity - high consequence of error - high probability of change in the future
The extent to which an instrument predicts future results
Proxemics
Structure and processes - resources - information - knowledge and skills - motives - and wellness.

30. The learning theory that includes activities like behavioral modeling - simulations - role plays - skill drills - and rewards
Diagnose the problem - generate alternative actions/behaviors - identify consequences for those actions/behaviors
Action plans - interviews - questionnaires - focus groups - performance contracts
Behavorism
Awareness - modeling - targeted interventions - desensitization - training

31. The steps of a needs analysis
Characteristics of adults as learners (CAL) conceptual framework
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.
Interviews
External/organizational scans - identify business needs - identify change initiatives - collect data - analyze data - report on the data - design the change initiative

32. Content validity

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33. The seven steps in Krumboltz's DECIDES model
problem - establish action plan - clarify values - identify alternatives - discover probable outcomes - eliminate alternatives systematically - start action
Silence
Mentoring is longer term - and mentors do not have responsibility for participants improvement.
Characteristics of adults as learners (CAL) conceptual framework

34. Five technologies that can be used to connect clients to coaches
Honesty - fairness - lawfulness - compassion - respect - loyalty - dependability
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.
Separation of place - time - or both among learners - instructors - and learning resources; Interactions are conducted through one or mode media.
Phone - VoIP - online meetings - email - specialized software

35. Types of Level 4 instruments
Dictatorship - anarchy - democracy
Performance records - direct observation - supervisor checklists
Business needs - performance needs - learning needs - and learner needs
Sequence

36. Four things a coach does
Identify performance gaps - gains commitment to learning - constructs practice to close gaps - drives application and reflection to improve competence
Scaling and integrity
Split-half
Psychomotor skills

37. What does context refer to in designing learning
Learner characteristics like age - educational background - cultural background - learner expectations - and learn motivation to attend
Experiencing - publishing - processing - generalizing - and applying
Questionnaires - follow-up interviews - observation checklists
Something that disrupts the flow of information between source and receiver

38. The seventh component of the ASTD HPI model
No right or final answers - cause and effect not related to space and time - all solutions require careful consideration - behavior gets worse before it gets better - all systems have limits - foresight benefits the organization
Indicate whether response was correct - explain an incorrect response or clarify a correct response - give instructions on how to proceed
Change Management
Sequence

39. The use of electronic technologies to deliver information and facilitate the development of skills
Behavior
Form - storm - norm - perform - and adjourn.
The mid-point of the distribution - 50% of the values are above/below this value
Learning technologies

40. Mode
The most frequently occurring value
Knowledge - skills - desire - environment - and opportunity
Business Analysis
Simulations

41. The processes performance management is primarily concerned with
Entertainment - interaction - control - usability - and customization
Data - Information - Knowledge
Initiating - planning - executing - controlling - closing
Developing employees - motivating employees - deploying employees - aligning people to process to increase performance

42. The purpose of strategic planning

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43. Process Map
Self-contained chunk of instructional material
Opportunity-centered
Semantic differential
A visual tools used to systematically describe actions/behaviors in a sequential flow - including all the steps and tasks for that process flow.

44. Two types of coaching situations that primarily differ on the degree of confidentiality and sensitivity
External coaching - internal coaching
Presentation software
Form - storm - norm - perform - and adjourn.
Return-on-investment ( (Benefits - Costs) / Costs) * 100

45. What does proxemics refer to?
Pareto analysis
Personal space
Learner characteristics like age - educational background - cultural background - learner expectations - and learn motivation to attend
Information - feedback

46. The measure that is defined by mean - median - and mode
Robert Mager
Rapid instructional design (RID)
Central tendency
Maslow's hierarchy

47. The components of the action learning formula
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites
Validity
Questionnaires - follow-up interviews - observation checklists

48. The two criteria for a successful training program that must be accounted for by the WLP professional
Personal space
The selection of measurement points which can have a large impact on the research's ability to be generalized
Identify organizational values - development mission - develop vision - develop value statements
Current organization climate - available resources

49. Cordinal data
Information that combined with understanding enables understanding
Websites where users post questions - thoughts and observations - and can reply to other users postings of the same
Numbers or variables used to rank order a system
Pilot tests - technical reviews - production reviews

50. Steps in Pfeiffer and Jones' experiential learning cycle
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection
Experiencing - publishing - processing - generalizing - and applying
Understandable - accurate - functional
Review of objective and key points - review participant benefits - call participants to action - ask participants if they have any questions.