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Certified Professional In Learning And Performance Cplp

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Four characteristics of tasks that are well-suited for job aids
Visual - Auditory - and Kinestethic
Control groups - management estimates - extant data - external studies
Low frequency - high complexity - high consequence of error - high probability of change in the future
Diagnose the problem - generate alternative actions/behaviors - identify consequences for those actions/behaviors

2. Four stages of accelerated learning

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3. Describe how facilitation differs from training
Engage learner's attention - present materials as input to brain - practice with ideas and skills - review to create new connections and applications
Time and resource intensive - undue influence of vocal member(s) - difficult to facilitate with a single facilitator to encourage participation and take notes
Facilitation is used to involve participants - and to help them learn from one another.
Purpose and character of use (commercial or nonprofit educational use) - nature of the copyrighted work - amount of the work used in relationship to the whole of the work - effect on the market potential for or value of the copyrighted work

4. Four personal social styles per Harvey Robbins
Benjamin Bloom
Raw and non-contextual - and can exist in forms usable or not
Analytical - amiable - drivers - expressive
Identify performance gaps - gains commitment to learning - constructs practice to close gaps - drives application and reflection to improve competence

5. List David Kolk's four learning styles
Self-study guides - job aids - instructor-led materials - technology-delivered training deliverables - assessments
Convergers - divergers - assimilators - and accommodators
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.
Computer-based training. Any learning event that uses computers as the primary distributions method.

6. Level 4 evaluation
Balanced scorecard
Behavior
Bloom's Taxonomy
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles

7. Four variables that effect how members of a culture think and express themselves
Knowledge in one's personal memory - includes judgment - insights - experience - know-how - personal beliefs - and personal values.
Social contexting - contexting - authority - and concept of time
Reality - feasibility - authority - and learning opportunities
Management - performance

8. The three foundations of action learning

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9. Steps in Pfeiffer and Jones' experiential learning cycle
Pilot tests - technical reviews - production reviews
Central tendency
Experiencing - publishing - processing - generalizing - and applying
Business needs - performance needs - learning needs - and learner needs

10. The fourth component of the ASTD HPI model
Solution Selection
External and environmental influences
Performance Analysis
Numbers or variables used to rank order a system

11. learning object
Structure and processes - resources - information - knowledge and skills - motives - and wellness.
Pareto analysis
The minimum time schedule for completing all the tasks in a project with several overlapping or dependent tasks.
Self-contained chunk of instructional material

12. The creator of the theory of three types of learning - knowledge - skills - and attitudes
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs
Benjamin Bloom
Identify business goals - clarify those goals - determine specificity and measurability of the goals.
Facilitation is used to involve participants - and to help them learn from one another.

13. The four most important skills for a coach
Objectivity - confidentiality
Learning
Communication - client motivation - self-management - technical skills
Relevance - inquiry - freedom - connectedness - reception - empowerment - play

14. The criteria for determining if a project is appropriate for action learning
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.
Reality - feasibility - authority - and learning opportunities
Relevance - inquiry - freedom - connectedness - reception - empowerment - play
Validity

15. Examples of collaborative software
Current organization climate - available resources
Formative evaluation
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites
Do not discriminate in any aspect of employment based on disabilities - with reasonable accommodations such as interpreters - reading aids - instructional material modifications - etc.

16. The four quadrants in W.E. (Ned) Herrmann's learning brain model
Synchrononous occurs at a given time with a live instructor. Asynchronous is self-paced and available at any time.
In statistics - it means probably true
The extent to which an instrument represents the program's content
Upper-left cerebral - lower-left limbic - upper-right cerebral - and lower-right limbic

17. Double-loop learning
Balanced scorecard
Managerial/administrative - supervisory - functional
Cost-effectiveness - accessibility and application - learner access - and self-direction
Focused on fundamental changes to thinking patterns and behaviors

18. The two management practices similar to complexity theory
Rapid instructional design (RID)
Learning organizations - systems thinking
A description or design specification for how information should be treated and organized.
Formative evaluation

19. Five conflict responses
Speed - quantity - quality/accuracy - thoroughness - timeliness
Suggestopedia
Competing - accommodating - avoiding - collaborating - and compromising.
Business needs - performance needs - learning needs - and learner needs

20. Two characteristics of distance learning
Rich data - comparable data across interviews with proper construction of interview protocol - and adds depth to quantative methods
Separation of place - time - or both among learners - instructors - and learning resources; Interactions are conducted through one or mode media.
Suggestopedia
Multiple intelligences theory

21. Things feedback to a learner that answered a question should do
Likert scale
Learning Management System (LMS)
Indicate whether response was correct - explain an incorrect response or clarify a correct response - give instructions on how to proceed
Learning technologies

22. The three tasks of business analysis
Behavorism
Identify business goals - clarify those goals - determine specificity and measurability of the goals.
Computer-based training. Any learning event that uses computers as the primary distributions method.
Extroversion/Introversion - Sensing/Intuition - Thinking/Feeling - Judgment/Perception

23. The term for the relationship of people's positions in space
Developing employees - motivating employees - deploying employees - aligning people to process to increase performance
Proxemics
Misplacing ownership - misaligning incentives - saving recognition - playing favorites - misspeaking praise
Balanced scorecard

24. Information Architecture
Electronic performance support system (EPSS)
Harless' front-end analysis model
A description or design specification for how information should be treated and organized.
Learning style

25. The six steps in a training needs assessment
Learning
Defining objectives - identifying necessary data - selecting data collection methods - collecting data - analyzing and confirming data - and reporting on the data
Experiential learning
Simulations

26. Two circumstances where e-learning is particularly useful
Icebreakers do not have to relate to the session materials. Opening exercise introduces the session materials being taught.
Information that combined with understanding enables understanding
Theatre style
Rote skills - and prerequisite material

27. The diagnostic model that identifies the performance problem cause - based on cause driving solution

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28. Knowledge Mapping
Dictatorship - anarchy - democracy
The process that connects information - education - expertise - and practical application of people in an organization for the purposes of sharing and access.
Terminal objectives
Measures of quantity or numbers

29. Things a forcefield analysis ensures
Characteristics of adults as learners (CAL) conceptual framework
Multiple intelligences theory
Facilitation is used to involve participants - and to help them learn from one another.
No area is overlooked - forces to be used are known - there is time to develop other strategies if the analysis reveals the need

30. An evaluation of an evaluation
The extent to which an instrument represents the program's content
Terminal objectives
Determine business impact - improve the design of the learning experience - determine the content's adequacy
Meta-evaluation

31. The facilitation tool that can create just enough tension to get people thinking
Silence
Cognitivism
Long-term process for performance improvement based on 1-on-1 interactions where mentee retains the responsibility for improvement
Initiating - planning - executing - controlling - closing

32. The learning theory that attempts to involve the left and right hemispheres of the brain to make learning more natural
Focused on fundamental changes to thinking patterns and behaviors
Results
A variable in whole number or distinct units (opposed to continuous)
Accelerated Learning

33. The seven characteristics of good dialog
Solution Implementation
Relevance - inquiry - freedom - connectedness - reception - empowerment - play
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.
Navigation

34. Extant
Pedagogy
Data from archival records - existing records - report - and data
Measures of quantity or numbers
Culture - vision - strategy - and structure

35. The topics of the A-B-C-D training development process
Create new hire training - develop behavior-based interview questions - write performance objectives - prepare employees for career progression
Synchrononous occurs at a given time with a live instructor. Asynchronous is self-paced and available at any time.
Audience - behavior - condition - and degree
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives

36. Three tasks for knowledge mapping
Create new hire training - develop behavior-based interview questions - write performance objectives - prepare employees for career progression
Focused on fundamental changes to thinking patterns and behaviors
Documentation audit - information system survey - identification of external information sources
Skill variety - task identity - task significance - autonomy - feedback

37. Data
Constraints analysis
Focused on fundamental changes to thinking patterns and behaviors
Raw and non-contextual - and can exist in forms usable or not
Information that combined with understanding enables understanding

38. Two influences of great effect on employee motivation
Managers are responsible for their own development - executives are responsible for the development of their subordinates - the organization is responsible for providing growth opportunities
Robert Mager
Management - performance
Learning Management System (LMS)

39. Four ways to create a learning climate based on Knowles' work
Create safe haven for learning - create a comfortable environment - encourage participation - facilitate more than lecture.
External/organizational scans - identify business needs - identify change initiatives - collect data - analyze data - report on the data - design the change initiative
Change Management
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.

40. What does context refer to in designing learning
Learner characteristics like age - educational background - cultural background - learner expectations - and learn motivation to attend
Communication - client motivation - self-management - technical skills
Room size or number of participants is too large - when trainer wants to be more formal - when trainer has illegible handwriting - when the trainer presents the same program regularly.
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives

41. Five mistakes managers can make to negatively impact employee motivation
Asynchronous
Surveys
Learning Management System (LMS)
Misplacing ownership - misaligning incentives - saving recognition - playing favorites - misspeaking praise

42. The four components of a learning objective
A visual tools used to systematically describe actions/behaviors in a sequential flow - including all the steps and tasks for that process flow.
Asynchronous
Audience - Behavior - Condition - and Degree
Understandable - accurate - functional

43. Two types of personality inventory instruments
The extent to which an instrument predicts future results
Myer-Briggs Type Indicator (MBTI) - DiSC personality profile
Enabling objectives
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )

44. The learning domain that focuses on the skills and knowledge relating to an activity such as changing a car's oil
Terminal objectives
Cognitive
Brainstorming - case studies - and role plays
Current organization climate - available resources

45. The components of the action learning formula
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs
An HTML tag identifying the context of the contents on a website or knowledge base.
Socratic questioning

46. Median
The mid-point of the distribution - 50% of the values are above/below this value
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.
Technical competence - people skills - conceptual skills - results - taste - judgment - character
Focused on fundamental shifts in how people view themselves - and intentional alterations of beliefs and values about the world and themselves

47. The seven attributes essential for leadership per Warren Bennis
The multiple dependent variables in a study with multiple independent variables
Icebreakers do not have to relate to the session materials. Opening exercise introduces the session materials being taught.
Technical competence - people skills - conceptual skills - results - taste - judgment - character
Results

48. The framework developed by Patricia Cross to describe some differences between adult and child learners
A visual tools used to systematically describe actions/behaviors in a sequential flow - including all the steps and tasks for that process flow.
The process that connects information - education - expertise - and practical application of people in an organization for the purposes of sharing and access.
Cross-functional - cross-country/international
Characteristics of adults as learners (CAL) conceptual framework

49. The six factors an instructional designer must consider before choosing techniques and training materials
Data - Information - Knowledge
Surveys
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials
Theatre style

50. The process of giving advice or information from one person to another about the usefulness of an event - process or action
Feedback
Self-contained chunk of instructional material
A measure of the variability of scores from the mean
Charts - graphs

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