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Certified Professional In Learning And Performance Cplp

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Level 3 evaluation
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.
Terminal objectives
Results
Written tests - oral Q&A - performance tests - role plays

2. The components of the action learning formula
Honesty - fairness - lawfulness - compassion - respect - loyalty - dependability
Proxemics
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection
Form - storm - norm - perform - and adjourn.

3. The purpose of an after-action review

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4. Exercises that include a form of real-life situation that allows participants to practice is called
Balanced scorecard
Semantic differential
Simulations
The world is created in conversation

5. The first component of the ASTD HPI model
Business Analysis
Benefit-to-cost ratio (Total Benefit / Total Program Cost)
A group of people who share a common interest - and are willing to share the experiences of their common interest.
Semantic differential

6. Confidence interval
Learning
Performance Analysis
The expected range of a measurement
Reliability

7. Describe a chat room
Low frequency - high complexity - high consequence of error - high probability of change in the future
Managers are responsible for their own development - executives are responsible for the development of their subordinates - the organization is responsible for providing growth opportunities
Chat rooms are essentially synchronous (real-time) message boards.
Numbers or variables used to rank order a system

8. Four personal social styles per Harvey Robbins
Knowledge that has been documented - includes books - manuals - training courses - job aids - software rules - databases - etc.
Proxemics
Analytical - amiable - drivers - expressive
Navigation

9. The guidelines Carl Rogers describes as critical elements to remember in adult learning situations
Growth - exploratory - establishment - maintenance - decline
Formulation - Development - Implementation - Evaluation
Cross-functional - cross-country/international
Facilitators establish the initial mood or climate of the class experience - and clarify the purpose of individuals as well as the general purposes of the group

10. The seven steps in Krumboltz's DECIDES model
Split-half
problem - establish action plan - clarify values - identify alternatives - discover probable outcomes - eliminate alternatives systematically - start action
Driving forces - restraining forces - current state - desired state
Myer-Briggs Type Indicator (MBTI) - DiSC personality profile

11. The creator of the theory of three types of learning - knowledge - skills - and attitudes
Documentation audit - information system survey - identification of external information sources
Rote skills - and prerequisite material
Benjamin Bloom
Experiencing - publishing - processing - generalizing - and applying

12. Quantitative
A collection of code containing instructions for a computer to perform a specific action
Learning style
Measures of quantity or numbers
Sorting - tabulating - and comparing raw to summarized data

13. Three basic management styles
Something that disrupts the flow of information between source and receiver
Slides
Dictatorship - anarchy - democracy
Job aids - and EPSS

14. Steps of managing a change project
The whole is more than the sum of the parts - patterns are everywhere in the system - cause and effect is never simple - history does and does not repeat itself - change come from chaos - the future can and cannot be predicted
Initiating - planning - executing - controlling - closing
Discovery - Dream - Design - and Destiny
Form - storm - norm - perform - and adjourn.

15. Systems thinking
Something that disrupts the flow of information between source and receiver
Multiple intelligences theory
Thinking about the whole organization - rather than individuals - and looking primarily at processes
Preparation

16. The tasks involved in the implementation phase of strategic development
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives
Two-aix matrixes - flowcharts - dichotomy - graphic models
Results
Audience - Behavior - Condition - and Degree

17. The six factors an instructional designer must consider before choosing techniques and training materials
Personal space
Information - resources - incentives/consequences - knowledge and skills - capacity - and motivation.
Long-term process for performance improvement based on 1-on-1 interactions where mentee retains the responsibility for improvement
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials

18. The processes performance management is primarily concerned with
Developing employees - motivating employees - deploying employees - aligning people to process to increase performance
Data from archival records - existing records - report - and data
Communication - client motivation - self-management - technical skills
Dictatorship - anarchy - democracy

19. Levels of listening
Analytical - amiable - drivers - expressive
Low frequency - high complexity - high consequence of error - high probability of change in the future
Passive - active - empathetic - listening for knowledge - listening for clarification
Seels and Glasgow instructional systems design model

20. The model (a pyramid) from bottom to top is: physiology - safety - belongingness - esteem - and self-actualization

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21. The linear scale use to rate statements and attitudes
Experiential learning
Engage learner's attention - present materials as input to brain - practice with ideas and skills - review to create new connections and applications
Form - storm - norm - perform - and adjourn.
Likert scale

22. Level 1 evaluation
Charts - graphs
The extent to which an instrument represents the program's content
Reaction
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites

23. The four components of a learning objective
Socratic questioning
The most frequently occurring value
Audience - Behavior - Condition - and Degree
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.

24. The theory that describes how intelligences reflect how people prefer to process information
Behavior
External and environmental influences
Multiple intelligences theory
Design

25. The popularizer of the multiple intelligences theory
Cognitivism
Howard Gardner
problem - establish action plan - clarify values - identify alternatives - discover probable outcomes - eliminate alternatives systematically - start action
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).

26. Describe noise - in communication theory
Action plans - interviews - questionnaires - focus groups - performance contracts
Pedagogy
Something that disrupts the flow of information between source and receiver
The extent to which an instrument represents the program's content

27. The three parts of the problem-solving model
Action plans - interviews - questionnaires - focus groups - performance contracts
Diagnose the problem - generate alternative actions/behaviors - identify consequences for those actions/behaviors
Benefit-to-cost ratio (Total Benefit / Total Program Cost)
Awareness - modeling - targeted interventions - desensitization - training

28. The process where each member of a group makes their opinions conform to the perceived group consensus
Control groups - management estimates - extant data - external studies
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection
Questionnaires - follow-up interviews - observation checklists
Groupthink

29. The five criteria to measure performance after coaching
Focused on fundamental shifts in how people view themselves - and intentional alterations of beliefs and values about the world and themselves
Myer-Briggs Type Indicator (MBTI) - DiSC personality profile
An effective - structured way that captures people's learning from an experience.
Speed - quantity - quality/accuracy - thoroughness - timeliness

30. The other names for a cause-and-effect diagram
Ishikawa - fishbone
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.
Socratic questioning
Engage learner's attention - present materials as input to brain - practice with ideas and skills - review to create new connections and applications

31. Examples of internal factors that influence an organization
The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as - associated processes like creating - gathering - organizing - ret
A variable in whole number or distinct units (opposed to continuous)
Eager to succeed - open to support - interested in different tactics/methods and trying those out - learning oriented
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies

32. Contrast mentoring to coaching
External coaching - internal coaching
Mentoring is longer term - and mentors do not have responsibility for participants improvement.
Cognitivism
Change is a process not an event. Change management is the process of directing change at each level of an organization.

33. VR
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.
Scaling and integrity
Managerial/administrative - supervisory - functional
Maslow's hierarchy - McGregor's Theory X and Y of management

34. Five approaches to facilitate inclusion
Passive - active - empathetic - listening for knowledge - listening for clarification
Awareness - modeling - targeted interventions - desensitization - training
The world is created in conversation
Room size or number of participants is too large - when trainer wants to be more formal - when trainer has illegible handwriting - when the trainer presents the same program regularly.

35. Covariates
Control groups - management estimates - extant data - external studies
Structure and processes - resources - information - knowledge and skills - motives - and wellness.
The multiple dependent variables in a study with multiple independent variables
Reaction

36. The criteria for determining if a project is appropriate for action learning
Synchrononous occurs at a given time with a live instructor. Asynchronous is self-paced and available at any time.
Economic - social - political and legislative - workforce - technological - and competitive.
A variable the influences the dependent variable
Reality - feasibility - authority - and learning opportunities

37. Three conditions that warrant multi-rater feedback
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs
Identify performance gaps - gains commitment to learning - constructs practice to close gaps - drives application and reflection to improve competence
Enabling objectives
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies

38. Community of practice
Management - performance
A group of people who share a common interest - and are willing to share the experiences of their common interest.
Sequence
Reliability

39. Things a forcefield analysis ensures
Maslow's hierarchy
No area is overlooked - forces to be used are known - there is time to develop other strategies if the analysis reveals the need
Kurt Lewin's forcefield analysis
Technical competence - people skills - conceptual skills - results - taste - judgment - character

40. Steps in Pfeiffer and Jones' experiential learning cycle
Experiential learning
Interviews
Experiencing - publishing - processing - generalizing - and applying
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.

41. The seven characteristics of good dialog
Ishikawa - fishbone
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.
Knowledge - skills
Relevance - inquiry - freedom - connectedness - reception - empowerment - play

42. Knowledge
Robert Mager
Information that combined with understanding enables understanding
Observe body language
Information - resources - incentives/consequences - knowledge and skills - capacity - and motivation.

43. A method used to evaluation organizational effectiveness beyond financial measures
Job analysis
Purpose and character of use (commercial or nonprofit educational use) - nature of the copyrighted work - amount of the work used in relationship to the whole of the work - effect on the market potential for or value of the copyrighted work
Balanced scorecard
A variable in whole number or distinct units (opposed to continuous)

44. succession planning
Honesty - fairness - lawfulness - compassion - respect - loyalty - dependability
Multiple intelligences theory
Matching current - usually high-potential employees - with future roles within the company to systematic prepare them for a future role
Purpose and character of use (commercial or nonprofit educational use) - nature of the copyrighted work - amount of the work used in relationship to the whole of the work - effect on the market potential for or value of the copyrighted work

45. The HPI tool that uses the 80/20 rule
Questionnaires - follow-up interviews - observation checklists
Rote skills
Pareto analysis
Matching current - usually high-potential employees - with future roles within the company to systematic prepare them for a future role

46. LCMS
Groupthink
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.
Managerial/administrative - supervisory - functional
Documentation audit - information system survey - identification of external information sources

47. The characteristics of a complex system
The whole is more than the sum of the parts - patterns are everywhere in the system - cause and effect is never simple - history does and does not repeat itself - change come from chaos - the future can and cannot be predicted
Visual - Auditory - and Kinestethic
Constraints analysis
Something that disrupts the flow of information between source and receiver

48. ROI
Return-on-investment ( (Benefits - Costs) / Costs) * 100
Productivity Environmental Preference Survey (PEPS) - Canfield Learning Style Inventory - and Learning Style Questionnaire
Learning organizations - systems thinking
Enabling objectives

49. The analysis that serves as a reality check to identify a project's limiting factors
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles
Driving forces - restraining forces - current state - desired state
A variable the influences the dependent variable
Constraints analysis

50. The four areas measured during a training needs assessment
Business needs - performance needs - learning needs - and learner needs
Productivity Environmental Preference Survey (PEPS) - Canfield Learning Style Inventory - and Learning Style Questionnaire
Behavior
Websites where users post questions - thoughts and observations - and can reply to other users postings of the same

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