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Certified Professional In Learning And Performance Cplp

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Content validity

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2. Four variables that effect how members of a culture think and express themselves
Social contexting - contexting - authority - and concept of time
The outcome that depends on the independent variable and covariates
HPI uses a results-based - systematic approach - HPI focuses on accomplishments before behavior - Organizations are systems.
Semantic differential

3. Two theories of motivation for coaching

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4. The third component of the ASTD HPI model
The extent to which an instrument represents the program's content
Information - resources - incentives/consequences - knowledge and skills - capacity - and motivation.
Silence
Cause Analysis

5. List 10 types of root causes

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6. The six steps in a training needs assessment
Data from archival records - existing records - report - and data
Create new hire training - develop behavior-based interview questions - write performance objectives - prepare employees for career progression
Defining objectives - identifying necessary data - selecting data collection methods - collecting data - analyzing and confirming data - and reporting on the data
A variable in whole number or distinct units (opposed to continuous)

7. The type of results produced by quantative methods
Hard data
Facilitation is used to involve participants - and to help them learn from one another.
Capture attention - help message to be remembered - establish rapport - build credibility - and build team unity.
Speed - quantity - quality/accuracy - thoroughness - timeliness

8. Two circumstances where e-learning is particularly useful
Establish scope - create plan - implement plan - monitor/evaluate/revise plan
Focused on fundamental changes to thinking patterns and behaviors
Rote skills - and prerequisite material
Opportunity-centered

9. The fourth component of the ASTD HPI model
The most frequently occurring value
Ishikawa - fishbone
Solution Selection
Electronic performance support system (EPSS)

10. The creator of the theory of three types of learning - knowledge - skills - and attitudes
The minimum time schedule for completing all the tasks in a project with several overlapping or dependent tasks.
Benjamin Bloom
Raw and non-contextual - and can exist in forms usable or not
Questions that stimulate discussion

11. VR
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.
An effective - structured way that captures people's learning from an experience.
Room size or number of participants is too large - when trainer wants to be more formal - when trainer has illegible handwriting - when the trainer presents the same program regularly.
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials

12. ROI
Eager to succeed - open to support - interested in different tactics/methods and trying those out - learning oriented
A measure of the variability of scores from the mean
A variable whose quantification can be broken down into very small units - often called analog (opposed to discrete)
Return-on-investment ( (Benefits - Costs) / Costs) * 100

13. Two examples of performance support systems
Eager to succeed - open to support - interested in different tactics/methods and trying those out - learning oriented
Awareness - modeling - targeted interventions - desensitization - training
Maslow's hierarchy - McGregor's Theory X and Y of management
Job aids - and EPSS

14. The five stages of D. E. Super's developmental framework
Growth - exploratory - establishment - maintenance - decline
Honesty - fairness - lawfulness - compassion - respect - loyalty - dependability
Capture attention - help message to be remembered - establish rapport - build credibility - and build team unity.
Lack of knowledge or skills - lack of physical resources - process problems - lack of information - lack of leadership - lack of information on consequences - lack of motivation - inadequate feedback - inadequate incentives - performer's lack of capa

15. Types of Level 4 instruments
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )
The extent to which an instrument predicts future results
Performance records - direct observation - supervisor checklists
Subject-matter expert

16. Describe noise - in communication theory
Cognitivism
Monetary impact/ROI
Something that disrupts the flow of information between source and receiver
Computer-based training. Any learning event that uses computers as the primary distributions method.

17. The methods learning organizations use to create and foster productive learning
Hard data
Extroversion/Introversion - Sensing/Intuition - Thinking/Feeling - Judgment/Perception
Culture - vision - strategy - and structure
Observe body language

18. The three major tasks of analyzing data
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )
Sorting - tabulating - and comparing raw to summarized data
Preparation
A variable that can have one of two possible values.

19. Knowledge management
A variable in whole number or distinct units (opposed to continuous)
Icebreakers do not have to relate to the session materials. Opening exercise introduces the session materials being taught.
Problem - action learning group - emphasis on careful questioning and listening - resolution to take action - commitment to learning - group facilitator/learning coach
The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as - associated processes like creating - gathering - organizing - ret

20. Information
Data that has been given context
Personal space
Defining objectives - identifying necessary data - selecting data collection methods - collecting data - analyzing and confirming data - and reporting on the data
Data from archival records - existing records - report - and data

21. Cordinal data
Communication - client motivation - self-management - technical skills
Matching current - usually high-potential employees - with future roles within the company to systematic prepare them for a future role
Evaluation
Numbers or variables used to rank order a system

22. Five technologies that can be used to connect clients to coaches
Cause Analysis
Structures - patterns - events
Results
Phone - VoIP - online meetings - email - specialized software

23. Four ways to create a learning climate based on Knowles' work
Dictatorship - anarchy - democracy
Create safe haven for learning - create a comfortable environment - encourage participation - facilitate more than lecture.
Discovery - Dream - Design - and Destiny
Extroversion/Introversion - Sensing/Intuition - Thinking/Feeling - Judgment/Perception

24. The fifth component of the ASTD HPI model
Solution Implementation
Indicate whether response was correct - explain an incorrect response or clarify a correct response - give instructions on how to proceed
Adult learning theories - instructional design techniques
Balanced scorecard

25. Dichotomous
Misplacing ownership - misaligning incentives - saving recognition - playing favorites - misspeaking praise
Review strategies - measure performance - take correction action
Reaction
A variable that can have one of two possible values.

26. The tasks involved in the development phase of strategic development
Competing - accommodating - avoiding - collaborating - and compromising.
Conduct a SWOT - establish strategic goals - develop strategies to achieve the strategic goals
Surveys
Balanced scorecard

27. List six categories of HPI solutions
Evaluation
Structure and processes - resources - information - knowledge and skills - motives - and wellness.
Misplacing ownership - misaligning incentives - saving recognition - playing favorites - misspeaking praise
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.

28. Level 2 evaluation
External and environmental influences
Learning
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.
Relevance - inquiry - freedom - connectedness - reception - empowerment - play

29. LMS
Action plans - interviews - questionnaires - focus groups - performance contracts
Benefit-to-cost ratio (Total Benefit / Total Program Cost)
No right or final answers - cause and effect not related to space and time - all solutions require careful consideration - behavior gets worse before it gets better - all systems have limits - foresight benefits the organization
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).

30. The steps of a needs analysis
Slides
External/organizational scans - identify business needs - identify change initiatives - collect data - analyze data - report on the data - design the change initiative
Return-on-investment ( (Benefits - Costs) / Costs) * 100
Visual - Auditory - and Kinestethic

31. Community of practice
Kurt Lewin's forcefield analysis
Learning Management System (LMS)
The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as - associated processes like creating - gathering - organizing - ret
A group of people who share a common interest - and are willing to share the experiences of their common interest.

32. Three pitfalls of coaching
Self-study guides - job aids - instructor-led materials - technology-delivered training deliverables - assessments
Agreeing with the client when another response would be better - being judgmental or too rigid - progressing at the wrong pace (too fast/too slow) for the client
Productivity Environmental Preference Survey (PEPS) - Canfield Learning Style Inventory - and Learning Style Questionnaire
Semantic differential

33. Process Map
Structures - patterns - events
A visual tools used to systematically describe actions/behaviors in a sequential flow - including all the steps and tasks for that process flow.
Pareto analysis
Skill variety - task identity - task significance - autonomy - feedback

34. Four phases of succession planning
Knowledge - skills - desire - environment - and opportunity
Establish scope - create plan - implement plan - monitor/evaluate/revise plan
Awareness - modeling - targeted interventions - desensitization - training
Mentoring is longer term - and mentors do not have responsibility for participants improvement.

35. Level 5 evaluation
Maslow's hierarchy
Monetary impact/ROI
Constraints analysis
Subject-matter expert

36. The ability of the same measurement to produce consistent results over time
Reliability
A collection of code containing instructions for a computer to perform a specific action
Numbers or variables used to classify a system
Learning

37. The final behavioral outcomes of a specific instructional event
Diagnose the problem - generate alternative actions/behaviors - identify consequences for those actions/behaviors
Terminal objectives
Lack of knowledge or skills - lack of physical resources - process problems - lack of information - lack of leadership - lack of information on consequences - lack of motivation - inadequate feedback - inadequate incentives - performer's lack of capa
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.

38. Skills / knowledge areas that SMEs may lack
Adult learning theories - instructional design techniques
Measures looking at opinions - behaviors - and attributes
Data that has been given context
Psychomotor skills

39. The seven attributes essential for leadership per Warren Bennis
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection
Conduct a SWOT - establish strategic goals - develop strategies to achieve the strategic goals
Technical competence - people skills - conceptual skills - results - taste - judgment - character
Reality - feasibility - authority - and learning opportunities

40. Two types of personality inventory instruments
Myer-Briggs Type Indicator (MBTI) - DiSC personality profile
Psychomotor skills
Terminal objectives
Misplacing ownership - misaligning incentives - saving recognition - playing favorites - misspeaking praise

41. Examples of internal factors that influence an organization
Request for proposal. A communication from an organization to potential vendors that defines the organizations needs and how to respond to those needs.
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies
problem - establish action plan - clarify values - identify alternatives - discover probable outcomes - eliminate alternatives systematically - start action
Disengagement - disidentification - disorientation - and disenchantment.

42. Critical Path
Entertainment - interaction - control - usability - and customization
Sorting - tabulating - and comparing raw to summarized data
The minimum time schedule for completing all the tasks in a project with several overlapping or dependent tasks.
Learning Management System (LMS)

43. The six interactive and interdependent components of an action learning program
Problem - action learning group - emphasis on careful questioning and listening - resolution to take action - commitment to learning - group facilitator/learning coach
The multiple dependent variables in a study with multiple independent variables
Rote skills - and prerequisite material
Disengagement - disidentification - disorientation - and disenchantment.

44. The characteristics of a complex system
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.
Misplacing ownership - misaligning incentives - saving recognition - playing favorites - misspeaking praise
Business Analysis
The whole is more than the sum of the parts - patterns are everywhere in the system - cause and effect is never simple - history does and does not repeat itself - change come from chaos - the future can and cannot be predicted

45. The instrument where participants rate two contrasting ideas or words by circling points on a line
Semantic differential
Management - performance
Job aids - and EPSS
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles

46. The process where each member of a group makes their opinions conform to the perceived group consensus
Groupthink
Maslow's hierarchy
Growth - exploratory - establishment - maintenance - decline
Rote skills

47. The criteria for determining if a project is appropriate for action learning
The minimum time schedule for completing all the tasks in a project with several overlapping or dependent tasks.
Eager to succeed - open to support - interested in different tactics/methods and trying those out - learning oriented
Reality - feasibility - authority - and learning opportunities
Knowledge in one's personal memory - includes judgment - insights - experience - know-how - personal beliefs - and personal values.

48. The questioning technique that seeks to develop critical thinking and creativity
Convergers - divergers - assimilators - and accommodators
Socratic questioning
Cross-functional - cross-country/international
External/organizational scans - identify business needs - identify change initiatives - collect data - analyze data - report on the data - design the change initiative

49. Qualitative
Questions that stimulate discussion
Phone - VoIP - online meetings - email - specialized software
Preparation
Measures looking at opinions - behaviors - and attributes

50. When a WLP professional is preparing instructional objectives - an evaluation plan - and a sequence of content - which step in the ADDIE model is being performed
Polling questions
Design
Characteristics of adults as learners (CAL) conceptual framework
Facilitation is used to involve participants - and to help them learn from one another.