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Certified Professional In Learning And Performance Cplp

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Two types of personality inventory instruments
problem - establish action plan - clarify values - identify alternatives - discover probable outcomes - eliminate alternatives systematically - start action
Learning organizations - systems thinking
Myer-Briggs Type Indicator (MBTI) - DiSC personality profile
Business Analysis

2. The learning theory that includes activities like behavioral modeling - simulations - role plays - skill drills - and rewards
Low frequency - high complexity - high consequence of error - high probability of change in the future
Self-contained chunk of instructional material
Theatre style
Behavorism

3. The first component of the ASTD HPI model
Experiencing - publishing - processing - generalizing - and applying
Formulation - Development - Implementation - Evaluation
Mentoring is longer term - and mentors do not have responsibility for participants improvement.
Business Analysis

4. The two mechanisms the chaos and complexity theory focus on
The process that connects information - education - expertise - and practical application of people in an organization for the purposes of sharing and access.
Psychomotor skills
Information - feedback
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites

5. The five factors that affect human performance
Knowledge - skills - desire - environment - and opportunity
Self-study guides - job aids - instructor-led materials - technology-delivered training deliverables - assessments
Philosophy of coaching - definition of coaching - standards of ethical coaching conduct - pledge of coaching ethics
Cognitive

6. Describe noise - in communication theory
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials
Silence
Hypothetical
Something that disrupts the flow of information between source and receiver

7. LCMS
An HTML tag identifying the context of the contents on a website or knowledge base.
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.
Matching current - usually high-potential employees - with future roles within the company to systematic prepare them for a future role
Formulation - Development - Implementation - Evaluation

8. Malcolm Knowles' work tipped the instructional systems design scale. The two ends of that scale
Synchrononous occurs at a given time with a live instructor. Asynchronous is self-paced and available at any time.
Learner-centered - content-centered
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.

9. Three criteria for formative evaluation
Understandable - accurate - functional
Identify business goals - clarify those goals - determine specificity and measurability of the goals.
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites
Learning style

10. Dependent
The outcome that depends on the independent variable and covariates
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.
Misplacing ownership - misaligning incentives - saving recognition - playing favorites - misspeaking praise
problem - establish action plan - clarify values - identify alternatives - discover probable outcomes - eliminate alternatives systematically - start action

11. The steps in the outsourcing process
Structures - patterns - events
Experiencing - publishing - processing - generalizing - and applying
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat
Capture attention - help message to be remembered - establish rapport - build credibility - and build team unity.

12. The analysis that serves as a reality check to identify a project's limiting factors
Inputs - outputs - process controls - and resources.
Reality - feasibility - authority - and learning opportunities
Constraints analysis
Performance Analysis

13. List seven principles of adult learning
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies
Walk towards a participant as they speak
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles
The process that connects information - education - expertise - and practical application of people in an organization for the purposes of sharing and access.

14. Qualitative
Experiencing - publishing - processing - generalizing - and applying
Extroversion/Introversion - Sensing/Intuition - Thinking/Feeling - Judgment/Perception
Measures looking at opinions - behaviors - and attributes
Raw and non-contextual - and can exist in forms usable or not

15. The tasks involved in the development phase of strategic development
An unknown or uncontrolled variable that produces an effect
Philosophy of coaching - definition of coaching - standards of ethical coaching conduct - pledge of coaching ethics
Conduct a SWOT - establish strategic goals - develop strategies to achieve the strategic goals
Visual - Auditory - and Kinestethic

16. The collection of strategies for quickly producing instructional packages
Numbers or variables used to rank order a system
Visual - Auditory - and Kinestethic
Convergers - divergers - assimilators - and accommodators
Rapid instructional design (RID)

17. Five stages of Tuckman's team-maturing model
Misplacing ownership - misaligning incentives - saving recognition - playing favorites - misspeaking praise
Form - storm - norm - perform - and adjourn.
Request for proposal. A communication from an organization to potential vendors that defines the organizations needs and how to respond to those needs.
Pedagogy

18. Five conflict responses
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.
Competing - accommodating - avoiding - collaborating - and compromising.
Reliability
Capture attention - help message to be remembered - establish rapport - build credibility - and build team unity.

19. Four variables that effect how members of a culture think and express themselves
Behavorism
Characteristics of adults as learners (CAL) conceptual framework
Social contexting - contexting - authority - and concept of time
Opportunity-centered

20. BCR
Benefit-to-cost ratio (Total Benefit / Total Program Cost)
Ishikawa - fishbone
Two-aix matrixes - flowcharts - dichotomy - graphic models
Learner characteristics like age - educational background - cultural background - learner expectations - and learn motivation to attend

21. The difference between an icebreaker and an opening exercise
Awareness - modeling - targeted interventions - desensitization - training
Icebreakers do not have to relate to the session materials. Opening exercise introduces the session materials being taught.
Capture attention - help message to be remembered - establish rapport - build credibility - and build team unity.
A variable the influences the dependent variable

22. Types of Level 4 instruments
Reliability
Central tendency
Managerial/administrative - supervisory - functional
Performance records - direct observation - supervisor checklists

23. The elements of the 4-D cycle
Awareness - modeling - targeted interventions - desensitization - training
Speed - quantity - quality/accuracy - thoroughness - timeliness
Robert Mager
Discovery - Dream - Design - and Destiny

24. When a WLP professional - prior to a learning session - plans seating arrangement - arranges refreshments - determines goals and expectations for the class - what are they attempting to affect
Focused on learning and using new necessary skills through incremental change
Capture attention - help message to be remembered - establish rapport - build credibility - and build team unity.
Structure
External and environmental influences

25. Cordinal data
Numbers or variables used to rank order a system
In statistics - it means probably true
When the cause of the problem is a lack of knowledge or skills
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.

26. List seven things that cannot be copyrighted
Capture attention - reveal trainer's style - raise participant's comfort level - introduce the topic of the presentation.
Ideas - processes - procedures - methods of operation - concepts - principles - and discoveries
Theatre style
Kurt Lewin's forcefield analysis

27. The process where each member of a group makes their opinions conform to the perceived group consensus
Raw and non-contextual - and can exist in forms usable or not
Groupthink
problem - establish action plan - clarify values - identify alternatives - discover probable outcomes - eliminate alternatives systematically - start action
Threat - problem - solution - habit

28. Three disadvantages of focus groups
Semantic differential
Time and resource intensive - undue influence of vocal member(s) - difficult to facilitate with a single facilitator to encourage participation and take notes
Defining objectives - identifying necessary data - selecting data collection methods - collecting data - analyzing and confirming data - and reporting on the data
The extent to which an instrument predicts future results

29. The fifth component of the ASTD HPI model
The expected range of a measurement
Solution Implementation
Data that has been given context
The sum of the numbers divided by the total number of values

30. The final behavioral outcomes of a specific instructional event
Hypothetical
Terminal objectives
Rote skills - and prerequisite material
Entertainment - interaction - control - usability - and customization

31. The six interactive and interdependent components of an action learning program
Visual - Auditory - and Kinestethic
An effective - structured way that captures people's learning from an experience.
Problem - action learning group - emphasis on careful questioning and listening - resolution to take action - commitment to learning - group facilitator/learning coach
Review of objective and key points - review participant benefits - call participants to action - ask participants if they have any questions.

32. Critical Path
Job analysis
DMAIC methodology - IPO model - flowcharting - evaluation models
Information that combined with understanding enables understanding
The minimum time schedule for completing all the tasks in a project with several overlapping or dependent tasks.

33. Four tools and techniques related to six sigma
DMAIC methodology - IPO model - flowcharting - evaluation models
Characteristics of adults as learners (CAL) conceptual framework
Knowledge - skills - desire - environment - and opportunity
Create a vision - communicate the plan - connect the people - congratulate success

34. The method a trainer can use to encourage a participant to continue speaking
A description or design specification for how information should be treated and organized.
Walk towards a participant as they speak
Raw and non-contextual - and can exist in forms usable or not
Learning technologies

35. List 10 types of root causes

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36. The four most important skills for a coach
Communication - client motivation - self-management - technical skills
Review strategies - measure performance - take correction action
Current organization climate - available resources
Action plans - interviews - questionnaires - focus groups - performance contracts

37. List six external factors that may affect an organization
Disengagement - disidentification - disorientation - and disenchantment.
Benefit-to-cost ratio (Total Benefit / Total Program Cost)
Economic - social - political and legislative - workforce - technological - and competitive.
Observe body language

38. Three basic management styles
Dictatorship - anarchy - democracy
Structure and processes - resources - information - knowledge and skills - motives - and wellness.
Interviews
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs

39. Examples of internal factors that influence an organization
Identify performance gaps - gains commitment to learning - constructs practice to close gaps - drives application and reflection to improve competence
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies
Skill variety - task identity - task significance - autonomy - feedback
Monetary impact/ROI

40. Four elements of an effective oral presentation
Walk towards a participant as they speak
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat
Terminal objectives
Opener - bridge - main body - and close

41. Types of Level 5 instruments
Control groups - management estimates - extant data - external studies
Proxemics
Interviews
Visual - Auditory - and Kinestethic

42. Five ways to use storytelling
Image oriented - interactive - immediate - and intimate.
Documentation audit - information system survey - identification of external information sources
Matching current - usually high-potential employees - with future roles within the company to systematic prepare them for a future role
Capture attention - help message to be remembered - establish rapport - build credibility - and build team unity.

43. Four activites to consider when closing a presentation
Theatre style
Review of objective and key points - review participant benefits - call participants to action - ask participants if they have any questions.
Myer-Briggs Type Indicator (MBTI) - DiSC personality profile
Balanced scorecard

44. The technique that allows a WLP professional to present material in a professional manner - and keep a class focused on the correct topic
Evaluation
Form - storm - norm - perform - and adjourn.
Room size or number of participants is too large - when trainer wants to be more formal - when trainer has illegible handwriting - when the trainer presents the same program regularly.
Preparation

45. The model (a pyramid) from bottom to top is: physiology - safety - belongingness - esteem - and self-actualization

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46. Discrete
A variable in whole number or distinct units (opposed to continuous)
A description or design specification for how information should be treated and organized.
DMAIC methodology - IPO model - flowcharting - evaluation models
An effective - structured way that captures people's learning from an experience.

47. The other names for a cause-and-effect diagram
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites
Discovery - Dream - Design - and Destiny
Ishikawa - fishbone
Synchrononous occurs at a given time with a live instructor. Asynchronous is self-paced and available at any time.

48. The tasks involved in the formulation phase of strategic development
Identify organizational values - development mission - develop vision - develop value statements
Performance Analysis
Socratic questioning
Proxemics

49. Open questions
Silence
Observe body language
Language - speech - environmental - and psychological
Questions that stimulate discussion

50. Two characteristics of distance learning
Separation of place - time - or both among learners - instructors - and learning resources; Interactions are conducted through one or mode media.
Ishikawa - fishbone
Maslow's hierarchy
When the cause of the problem is a lack of knowledge or skills