Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A computer application that is linked directly to another application to train or guide workers through a task
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials
Myer-Briggs Type Indicator (MBTI) - DiSC personality profile
Electronic performance support system (EPSS)
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat


2. Discrete
A variable in whole number or distinct units (opposed to continuous)
Review strategies - measure performance - take correction action
Facilitation is used to involve participants - and to help them learn from one another.
Enabling objectives


3. The type of learning that E-Learning is outstanding for teaching because it has infinite patience
Structure and processes - resources - information - knowledge and skills - motives - and wellness.
Knowledge - skills - desire - environment - and opportunity
No area is overlooked - forces to be used are known - there is time to develop other strategies if the analysis reveals the need
Rote skills


4. LMS
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives
Bloom's Taxonomy
Benefit-to-cost ratio (Total Benefit / Total Program Cost)


5. Explicit knowledge
Cost-effectiveness - accessibility and application - learner access - and self-direction
Proxemics
The sum of the numbers divided by the total number of values
Knowledge that has been documented - includes books - manuals - training courses - job aids - software rules - databases - etc.


6. Data
Learning
Cause Analysis
Cost-effectiveness - accessibility and application - learner access - and self-direction
Raw and non-contextual - and can exist in forms usable or not


7. The term for the relationship of people's positions in space
Competing - accommodating - avoiding - collaborating - and compromising.
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs
Proxemics
Visual - Auditory - and Kinestethic


8. The method where instruction is provided in a self-directed format that is available at all times - even with a facilitator is not online
Asynchronous
Enabling objectives
Discovery - Dream - Design - and Destiny
Monetary impact/ROI


9. Things a forcefield analysis ensures
No area is overlooked - forces to be used are known - there is time to develop other strategies if the analysis reveals the need
The extent to which an instrument represents the program's content
Objectivity - confidentiality
Determine business impact - improve the design of the learning experience - determine the content's adequacy


10. The tell approach to learning - based on the theory that learning occurs through exposure to logically presented information - usually involving lecture
When the cause of the problem is a lack of knowledge or skills
Cognitivism
Cognitive
Questions that check for understanding or test for consensus


11. RFP
Numbers or variables used to rank order a system
Terminal objectives
Request for proposal. A communication from an organization to potential vendors that defines the organizations needs and how to respond to those needs.
Lack of knowledge or skills - lack of physical resources - process problems - lack of information - lack of leadership - lack of information on consequences - lack of motivation - inadequate feedback - inadequate incentives - performer's lack of capa


12. The three major tasks of analyzing data
Sorting - tabulating - and comparing raw to summarized data
Change Management
Discovery - Dream - Design - and Destiny
Constraints analysis


13. Types of synthesis models
Formative evaluation
Raw and non-contextual - and can exist in forms usable or not
The sum of the numbers divided by the total number of values
Two-aix matrixes - flowcharts - dichotomy - graphic models


14. The purpose of an after-action review

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15. Two types of personality inventory instruments
Myer-Briggs Type Indicator (MBTI) - DiSC personality profile
Semantic differential
Documentation audit - information system survey - identification of external information sources
Formulation - Development - Implementation - Evaluation


16. Types of Level 3 instruments
To aid in career planning
Action plans - interviews - questionnaires - focus groups - performance contracts
Matching current - usually high-potential employees - with future roles within the company to systematic prepare them for a future role
Extroversion/Introversion - Sensing/Intuition - Thinking/Feeling - Judgment/Perception


17. The analysis that identifies forces that maintain the status quo - and the approaches to allow change

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18. The methods learning organizations use to create and foster productive learning
Opportunity-centered
Information - resources - incentives/consequences - knowledge and skills - capacity - and motivation.
Culture - vision - strategy - and structure
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials


19. The seven attributes essential for leadership per Warren Bennis
The process that connects information - education - expertise - and practical application of people in an organization for the purposes of sharing and access.
Technical competence - people skills - conceptual skills - results - taste - judgment - character
Numbers or variables used to rank order a system
Silence


20. The method a trainer can use to encourage a participant to continue speaking
Gain understanding or learning objectives - learn the materials - practice the delivery - prepare questions to stimulate learning.
Walk towards a participant as they speak
Matching current - usually high-potential employees - with future roles within the company to systematic prepare them for a future role
The outcome that depends on the independent variable and covariates


21. Level 5 evaluation
Review of objective and key points - review participant benefits - call participants to action - ask participants if they have any questions.
Language - speech - environmental - and psychological
Monetary impact/ROI
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials


22. The three levels of problems in systems thinking
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat
Structures - patterns - events
Validity
The most frequently occurring value


23. Three conditions that warrant multi-rater feedback
Communication - client motivation - self-management - technical skills
Performance Analysis
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs


24. Malcolm Knowles' work tipped the instructional systems design scale. The two ends of that scale
Learner-centered - content-centered
Defining objectives - identifying necessary data - selecting data collection methods - collecting data - analyzing and confirming data - and reporting on the data
Characteristics of adults as learners (CAL) conceptual framework
To aid in career planning


25. Four stages of accelerated learning

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26. The four components of a learning objective
Measures looking at opinions - behaviors - and attributes
Audience - Behavior - Condition - and Degree
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.
Gain understanding or learning objectives - learn the materials - practice the delivery - prepare questions to stimulate learning.


27. An evaluation of an evaluation
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.
Perform a front-end analysis
Meta-evaluation
Agreeing with the client when another response would be better - being judgmental or too rigid - progressing at the wrong pace (too fast/too slow) for the client


28. The diagnostic model that identifies the performance problem cause - based on cause driving solution

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29. What does proxemics refer to?
Personal space
A visual tools used to systematically describe actions/behaviors in a sequential flow - including all the steps and tasks for that process flow.
Maslow's hierarchy
Knowledge - skills - desire - environment - and opportunity


30. The four Cs of change
Knowledge that has been documented - includes books - manuals - training courses - job aids - software rules - databases - etc.
Establish scope - create plan - implement plan - monitor/evaluate/revise plan
Create a vision - communicate the plan - connect the people - congratulate success
Discovery - Dream - Design - and Destiny


31. Systems thinking
Thinking about the whole organization - rather than individuals - and looking primarily at processes
Passive - active - empathetic - listening for knowledge - listening for clarification
Management - performance
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs


32. Five job analysis methods
Maslow's hierarchy - McGregor's Theory X and Y of management
Failure to partner - failure to consider culture - failure to manage change - and failure to adapt to the client.
Interview - survey/questionnaire - observation - focus group - work diary/work log
Entertainment - interaction - control - usability - and customization


33. Sequencing and structure are closely related. What refers to the relationship among skills and topics
Structure
Diagnose the problem - generate alternative actions/behaviors - identify consequences for those actions/behaviors
Formulation - Development - Implementation - Evaluation
A collection of code containing instructions for a computer to perform a specific action


34. The use of electronic technologies to deliver information and facilitate the development of skills
Personal space
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.
Learning technologies
Behavorism


35. The seating arrangement is the least conducive to stimulating group discussion
Time and resource intensive - undue influence of vocal member(s) - difficult to facilitate with a single facilitator to encourage participation and take notes
An effective - structured way that captures people's learning from an experience.
Theatre style
Data - Information - Knowledge


36. The seven characteristics of good dialog
Relevance - inquiry - freedom - connectedness - reception - empowerment - play
Groupthink
Something that disrupts the flow of information between source and receiver
Formulation - Development - Implementation - Evaluation


37. Things feedback to a learner that answered a question should do
Philosophy of coaching - definition of coaching - standards of ethical coaching conduct - pledge of coaching ethics
HPI uses a results-based - systematic approach - HPI focuses on accomplishments before behavior - Organizations are systems.
Awareness - modeling - targeted interventions - desensitization - training
Indicate whether response was correct - explain an incorrect response or clarify a correct response - give instructions on how to proceed


38. The theory that describes a person starting at age 18 - moving from career exploration to a series of events including educational specialization that leads to a career path and a final career commitment

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39. The purpose of strategic planning

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40. The three foundations of action learning

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41. Community of practice
To aid in career planning
A group of people who share a common interest - and are willing to share the experiences of their common interest.
External coaching - internal coaching
Conduct a SWOT - establish strategic goals - develop strategies to achieve the strategic goals


42. Critical Path
The minimum time schedule for completing all the tasks in a project with several overlapping or dependent tasks.
Speed - quantity - quality/accuracy - thoroughness - timeliness
Socratic questioning
Constraints analysis


43. Standard deviation
The minimum time schedule for completing all the tasks in a project with several overlapping or dependent tasks.
Management - performance
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat
A measure of the variability of scores from the mean


44. The six major factors that influence performance in Gilbert's behavior engineering model
Benefit-to-cost ratio (Total Benefit / Total Program Cost)
Information - resources - incentives/consequences - knowledge and skills - capacity - and motivation.
A description or design specification for how information should be treated and organized.
Semantic differential


45. The phases of strategic development
Hypothetical
Focused on fundamental shifts in how people view themselves - and intentional alterations of beliefs and values about the world and themselves
Formulation - Development - Implementation - Evaluation
Suggestopedia


46. The tasks involved in the formulation phase of strategic development
Suggestopedia
Rote skills
Identify organizational values - development mission - develop vision - develop value statements
Preparation


47. Four barriers to communication during training delivery
A group of people who share a common interest - and are willing to share the experiences of their common interest.
Language - speech - environmental - and psychological
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.
To improve performance by systematically developing human expertise through organizational development and training


48. Three tasks for knowledge mapping
Functional context
The whole is more than the sum of the parts - patterns are everywhere in the system - cause and effect is never simple - history does and does not repeat itself - change come from chaos - the future can and cannot be predicted
Documentation audit - information system survey - identification of external information sources
Managerial/administrative - supervisory - functional


49. List six external factors that may affect an organization
Economic - social - political and legislative - workforce - technological - and competitive.
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.
Evaluation
A variable the influences the dependent variable


50. Describe a chat room
Capture attention - reveal trainer's style - raise participant's comfort level - introduce the topic of the presentation.
Performance records - direct observation - supervisor checklists
Enabling objectives
Chat rooms are essentially synchronous (real-time) message boards.