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Certified Professional In Learning And Performance Cplp

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Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The four areas measured during a training needs assessment
Business needs - performance needs - learning needs - and learner needs
A measure of the variability of scores from the mean
Websites where users post questions - thoughts and observations - and can reply to other users postings of the same
Growth - exploratory - establishment - maintenance - decline

2. Double-loop learning
Focused on fundamental shifts in how people view themselves - and intentional alterations of beliefs and values about the world and themselves
Results
Focused on fundamental changes to thinking patterns and behaviors
Maslow's hierarchy - McGregor's Theory X and Y of management

3. The philosophy of teaching focusing on the instructor rather than the participant - and is generally used to in reference to teaching children
Discovery - Dream - Design - and Destiny
Gain understanding or learning objectives - learn the materials - practice the delivery - prepare questions to stimulate learning.
Pedagogy
Semantic differential

4. LCMS
Developing employees - motivating employees - deploying employees - aligning people to process to increase performance
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.
Business Analysis
Relevance - inquiry - freedom - connectedness - reception - empowerment - play

5. The framework developed by Patricia Cross to describe some differences between adult and child learners
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs
Characteristics of adults as learners (CAL) conceptual framework
Terminal objectives
Central tendency

6. The way a person prefers to learn new content
Purpose and character of use (commercial or nonprofit educational use) - nature of the copyrighted work - amount of the work used in relationship to the whole of the work - effect on the market potential for or value of the copyrighted work
Learning style
Relevance - inquiry - freedom - connectedness - reception - empowerment - play
Bloom's Taxonomy

7. Four variables that effect how members of a culture think and express themselves
Convergers - divergers - assimilators - and accommodators
Opener - bridge - main body - and close
Culture - vision - strategy - and structure
Social contexting - contexting - authority - and concept of time

8. Predictive validity
The extent to which an instrument predicts future results
Entertainment - interaction - control - usability - and customization
Formative evaluation
Brainstorming - case studies - and role plays

9. Examples of courseware
Reliability
Self-study guides - job aids - instructor-led materials - technology-delivered training deliverables - assessments
Initiating - planning - executing - controlling - closing
Walk towards a participant as they speak

10. Skills / knowledge areas that SMEs may lack
Semantic differential
Charts - graphs
Cognitive
Adult learning theories - instructional design techniques

11. The popularizer of the multiple intelligences theory
Analytical - amiable - drivers - expressive
Rote skills
Slides
Howard Gardner

12. The six major factors that influence performance in Gilbert's behavior engineering model
Polling questions
Audience - behavior - condition - and degree
Information - resources - incentives/consequences - knowledge and skills - capacity - and motivation.
High cost - scheduling difficulties - and temporary (unless learners have opportunity to practice)

13. Qualitative
The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as - associated processes like creating - gathering - organizing - ret
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles
Measures looking at opinions - behaviors - and attributes

14. The tell approach to learning - based on the theory that learning occurs through exposure to logically presented information - usually involving lecture
Questionnaires - follow-up interviews - observation checklists
A description or design specification for how information should be treated and organized.
Cognitivism
Discovery - Dream - Design - and Destiny

15. What does proxemics refer to?
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies
Personal space
Pedagogy
Constraints analysis

16. Sequencing and structure are closely related. What is the order in which skills and information are taught
Behavior
Sequence
External and environmental influences
The sum of the numbers divided by the total number of values

17. The guidelines Carl Rogers describes as critical elements to remember in adult learning situations
Facilitators establish the initial mood or climate of the class experience - and clarify the purpose of individuals as well as the general purposes of the group
The whole is more than the sum of the parts - patterns are everywhere in the system - cause and effect is never simple - history does and does not repeat itself - change come from chaos - the future can and cannot be predicted
Convergers - divergers - assimilators - and accommodators
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.

18. Five approaches to facilitate inclusion
Objectivity - confidentiality
High cost - scheduling difficulties - and temporary (unless learners have opportunity to practice)
Awareness - modeling - targeted interventions - desensitization - training
Structure

19. What is the primary reason for 360-degree feedback
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives
An unknown or uncontrolled variable that produces an effect
Misplacing ownership - misaligning incentives - saving recognition - playing favorites - misspeaking praise
To aid in career planning

20. Three process principles of strategic management development that are likely to remain constant across organizations
Questions that stimulate discussion
Managers are responsible for their own development - executives are responsible for the development of their subordinates - the organization is responsible for providing growth opportunities
Numbers or variables used to rank order a system
Numbers or variables used to classify a system

21. The five criteria to measure performance after coaching
Speed - quantity - quality/accuracy - thoroughness - timeliness
No area is overlooked - forces to be used are known - there is time to develop other strategies if the analysis reveals the need
Design
Facilitation is used to involve participants - and to help them learn from one another.

22. The six factors an instructional designer must consider before choosing techniques and training materials
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat
Long-term process for performance improvement based on 1-on-1 interactions where mentee retains the responsibility for improvement
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials
Opener - bridge - main body - and close

23. Examples of collaborative software
Accelerated Learning
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites
Suggestopedia
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.

24. Extant
Characteristics of adults as learners (CAL) conceptual framework
Interview - survey/questionnaire - observation - focus group - work diary/work log
Data from archival records - existing records - report - and data
Scaling and integrity

25. The five factors that affect human performance
Skill variety - task identity - task significance - autonomy - feedback
Knowledge - skills - desire - environment - and opportunity
Rote skills - and prerequisite material
Business needs - performance needs - learning needs - and learner needs

26. Information Architecture
A description or design specification for how information should be treated and organized.
High cost - scheduling difficulties - and temporary (unless learners have opportunity to practice)
The sum of the numbers divided by the total number of values
Agreeing with the client when another response would be better - being judgmental or too rigid - progressing at the wrong pace (too fast/too slow) for the client

27. Knowledge
Language - speech - environmental - and psychological
Information that combined with understanding enables understanding
Information - feedback
Slides

28. The purpose of an after-action review

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29. Four benefits of web-based training
High cost - scheduling difficulties - and temporary (unless learners have opportunity to practice)
Cost-effectiveness - accessibility and application - learner access - and self-direction
Structures - patterns - events
The process that connects information - education - expertise - and practical application of people in an organization for the purposes of sharing and access.

30. Things feedback to a learner that answered a question should do
Preparation
Audience - behavior - condition - and degree
Opener - bridge - main body - and close
Indicate whether response was correct - explain an incorrect response or clarify a correct response - give instructions on how to proceed

31. The learning theory that attempts to involve the left and right hemispheres of the brain to make learning more natural
Knowledge - skills - desire - environment - and opportunity
A measure of the variability of scores from the mean
Relevance - inquiry - freedom - connectedness - reception - empowerment - play
Accelerated Learning

32. scripting
HPI uses a results-based - systematic approach - HPI focuses on accomplishments before behavior - Organizations are systems.
Opportunity-centered
Measures of quantity or numbers
A collection of code containing instructions for a computer to perform a specific action

33. Five stages of Tuckman's team-maturing model
Sequence
Form - storm - norm - perform - and adjourn.
Language - speech - environmental - and psychological
Identify organizational values - development mission - develop vision - develop value statements

34. Open questions
Relevance - inquiry - freedom - connectedness - reception - empowerment - play
Information - resources - incentives/consequences - knowledge and skills - capacity - and motivation.
Numbers or variables used to rank order a system
Questions that stimulate discussion

35. Discrete
Establish scope - create plan - implement plan - monitor/evaluate/revise plan
High cost - scheduling difficulties - and temporary (unless learners have opportunity to practice)
A variable in whole number or distinct units (opposed to continuous)
Groupthink

36. The elements of the 4-D cycle
Threat - problem - solution - habit
Discovery - Dream - Design - and Destiny
Communication - client motivation - self-management - technical skills
The extent to which an instrument represents the program's content

37. Level 1 evaluation
Rote skills - and prerequisite material
Problem - action learning group - emphasis on careful questioning and listening - resolution to take action - commitment to learning - group facilitator/learning coach
Reaction
Hard data

38. The seven basic self-governing behaviors
Bloom's taxonomy - six sigma - Kepner-Tregoe
Honesty - fairness - lawfulness - compassion - respect - loyalty - dependability
Knowledge - skills - desire - environment - and opportunity
Eager to succeed - open to support - interested in different tactics/methods and trying those out - learning oriented

39. Software that automates the administration of training
Subject-matter expert
Learning Management System (LMS)
Rote skills
Chat rooms are essentially synchronous (real-time) message boards.

40. Two types of coaching situations that primarily differ on the degree of confidentiality and sensitivity
External coaching - internal coaching
Terminal objectives
Raw and non-contextual - and can exist in forms usable or not
Sorting - tabulating - and comparing raw to summarized data

41. Two influences of great effect on employee motivation
Management - performance
Terminal objectives
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat

42. Four common mistakes HPI professionals make in selecting - designing - and implementing interventions
Lack of knowledge or skills - lack of physical resources - process problems - lack of information - lack of leadership - lack of information on consequences - lack of motivation - inadequate feedback - inadequate incentives - performer's lack of capa
Failure to partner - failure to consider culture - failure to manage change - and failure to adapt to the client.
DMAIC methodology - IPO model - flowcharting - evaluation models
A variable that can have one of two possible values.

43. Three tasks for knowledge mapping
Organization - process - and job/performer.
Rapid instructional design (RID)
Robert Mager
Documentation audit - information system survey - identification of external information sources

44. Factors that determine fair use
Agreeing with the client when another response would be better - being judgmental or too rigid - progressing at the wrong pace (too fast/too slow) for the client
Knowledge that has been documented - includes books - manuals - training courses - job aids - software rules - databases - etc.
Information - feedback
Purpose and character of use (commercial or nonprofit educational use) - nature of the copyrighted work - amount of the work used in relationship to the whole of the work - effect on the market potential for or value of the copyrighted work

45. Process Map
A visual tools used to systematically describe actions/behaviors in a sequential flow - including all the steps and tasks for that process flow.
The expected range of a measurement
Visual - Auditory - and Kinestethic
Job analysis

46. The tasks involved in the implementation phase of strategic development
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.
Visual - Auditory - and Kinestethic
Groupthink

47. Nominal data
High cost - scheduling difficulties - and temporary (unless learners have opportunity to practice)
Numbers or variables used to classify a system
Questions that check for understanding or test for consensus
Facilitators establish the initial mood or climate of the class experience - and clarify the purpose of individuals as well as the general purposes of the group

48. Two characteristics for any coaching program to succeed
Objectivity - confidentiality
Pilot tests - technical reviews - production reviews
Pareto analysis
Do not discriminate in any aspect of employment based on disabilities - with reasonable accommodations such as interpreters - reading aids - instructional material modifications - etc.

49. Karl Albrecht's progressive psychological phases of change response
Threat - problem - solution - habit
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials
A description or design specification for how information should be treated and organized.
Electronic performance support system (EPSS)

50. The four dimensions of personality per the Myers-Briggs Type Indicator
Solution Selection
Measures looking at opinions - behaviors - and attributes
Passive - active - empathetic - listening for knowledge - listening for clarification
Extroversion/Introversion - Sensing/Intuition - Thinking/Feeling - Judgment/Perception

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