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Certified Professional In Learning And Performance Cplp

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The method used to identify the efficiency and effectiveness of employees
Simulations
Data from archival records - existing records - report - and data
External and environmental influences
Performance audit

2. Level 5 evaluation
Monetary impact/ROI
Rich data - comparable data across interviews with proper construction of interview protocol - and adds depth to quantative methods
Socratic questioning
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.

3. DMAIC
Theatre style
Likert scale
Create a vision - communicate the plan - connect the people - congratulate success
- measure - analyze - improve - control

4. Four common mistakes HPI professionals make in selecting - designing - and implementing interventions
Failure to partner - failure to consider culture - failure to manage change - and failure to adapt to the client.
Silence
Skill variety - task identity - task significance - autonomy - feedback
Suggestopedia

5. Double-loop learning
Inputs - outputs - process controls - and resources.
Focused on fundamental changes to thinking patterns and behaviors
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).
Capture attention - reveal trainer's style - raise participant's comfort level - introduce the topic of the presentation.

6. The criteria for determining if a project is appropriate for action learning
Reality - feasibility - authority - and learning opportunities
Proxemics
Inputs - outputs - process controls - and resources.
The minimum time schedule for completing all the tasks in a project with several overlapping or dependent tasks.

7. Explicit knowledge
An HTML tag identifying the context of the contents on a website or knowledge base.
Knowledge that has been documented - includes books - manuals - training courses - job aids - software rules - databases - etc.
Opener - bridge - main body - and close
Likert scale

8. LMS
Slides
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).
Economic - social - political and legislative - workforce - technological - and competitive.
To systematically plan an organization's future

9. The process where each member of a group makes their opinions conform to the perceived group consensus
Opportunity-centered
Groupthink
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.
Results

10. The processes performance management is primarily concerned with
Control groups - management estimates - extant data - external studies
Developing employees - motivating employees - deploying employees - aligning people to process to increase performance
Purpose and character of use (commercial or nonprofit educational use) - nature of the copyrighted work - amount of the work used in relationship to the whole of the work - effect on the market potential for or value of the copyrighted work
The extent to which an instrument represents the program's content

11. Factors that determine fair use
Purpose and character of use (commercial or nonprofit educational use) - nature of the copyrighted work - amount of the work used in relationship to the whole of the work - effect on the market potential for or value of the copyrighted work
Create a vision - communicate the plan - connect the people - congratulate success
The sum of the numbers divided by the total number of values
Likert scale

12. The fifth component of the ASTD HPI model
Solution Implementation
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives
Balanced scorecard
Howard Gardner

13. Three examples of active training techniques
Design
High cost - scheduling difficulties - and temporary (unless learners have opportunity to practice)
Misplacing ownership - misaligning incentives - saving recognition - playing favorites - misspeaking praise
Brainstorming - case studies - and role plays

14. A computer application that is linked directly to another application to train or guide workers through a task
Electronic performance support system (EPSS)
Passive - active - empathetic - listening for knowledge - listening for clarification
Objectivity - confidentiality
Opener - bridge - main body - and close

15. Knowledge
Information that combined with understanding enables understanding
The expected range of a measurement
The extent to which an instrument predicts future results
Control groups - management estimates - extant data - external studies

16. Who is credited with the idea that learning objectives should contain a condition statement - a performance statement - and a criterion statement
Robert Mager
Numbers or variables used to classify a system
A variable that can have one of two possible values.
Icebreakers do not have to relate to the session materials. Opening exercise introduces the session materials being taught.

17. List seven principles of adult learning
The multiple dependent variables in a study with multiple independent variables
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles
The most frequently occurring value
Identify performance gaps - gains commitment to learning - constructs practice to close gaps - drives application and reflection to improve competence

18. Four tools and techniques related to six sigma
Entertainment - interaction - control - usability - and customization
Structure
Experiential learning
DMAIC methodology - IPO model - flowcharting - evaluation models

19. Two types of coaching situations that primarily differ on the degree of confidentiality and sensitivity
External coaching - internal coaching
Low frequency - high complexity - high consequence of error - high probability of change in the future
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat
Defining objectives - identifying necessary data - selecting data collection methods - collecting data - analyzing and confirming data - and reporting on the data

20. Four elements of an effective oral presentation
Harless' front-end analysis model
Identify performance gaps - gains commitment to learning - constructs practice to close gaps - drives application and reflection to improve competence
Opener - bridge - main body - and close
Knowledge in one's personal memory - includes judgment - insights - experience - know-how - personal beliefs - and personal values.

21. The three fundamental principles of HPI
Image oriented - interactive - immediate - and intimate.
HPI uses a results-based - systematic approach - HPI focuses on accomplishments before behavior - Organizations are systems.
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat
Measures looking at opinions - behaviors - and attributes

22. ROI
Economic - social - political and legislative - workforce - technological - and competitive.
Return-on-investment ( (Benefits - Costs) / Costs) * 100
Learning technologies
Enabling objectives

23. Dependent
Engage learner's attention - present materials as input to brain - practice with ideas and skills - review to create new connections and applications
Reaction
Visual - Auditory - and Kinestethic
The outcome that depends on the independent variable and covariates

24. Cordinal data
Numbers or variables used to rank order a system
Awareness - modeling - targeted interventions - desensitization - training
A measure of the variability of scores from the mean
The extent to which an instrument predicts future results

25. Types of Level 5 instruments
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.
When the cause of the problem is a lack of knowledge or skills
Control groups - management estimates - extant data - external studies
Business needs - performance needs - learning needs - and learner needs

26. Five ways to use storytelling
Extroversion/Introversion - Sensing/Intuition - Thinking/Feeling - Judgment/Perception
Capture attention - help message to be remembered - establish rapport - build credibility - and build team unity.
Learning style
Questions that stimulate discussion

27. Confidence interval
The expected range of a measurement
HPI uses a results-based - systematic approach - HPI focuses on accomplishments before behavior - Organizations are systems.
Sorting - tabulating - and comparing raw to summarized data
The mid-point of the distribution - 50% of the values are above/below this value

28. The tasks involved in the implementation phase of strategic development
Validity
A collection of code containing instructions for a computer to perform a specific action
Theatre style
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives

29. The technique - developed by Georgi Lazanov - that uses the instructional application of stimulating the body and mind at peak efficiency to develop super-learning capabilities
Reaction
Engage learner's attention - present materials as input to brain - practice with ideas and skills - review to create new connections and applications
Suggestopedia
Growth - exploratory - establishment - maintenance - decline

30. Three pitfalls of coaching
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.
Charts - graphs
Structure
Agreeing with the client when another response would be better - being judgmental or too rigid - progressing at the wrong pace (too fast/too slow) for the client

31. The fourth component of the ASTD HPI model
Skill variety - task identity - task significance - autonomy - feedback
Solution Selection
Presentation software
An effective - structured way that captures people's learning from an experience.

32. When a WLP professional - prior to a learning session - plans seating arrangement - arranges refreshments - determines goals and expectations for the class - what are they attempting to affect
Passive - active - empathetic - listening for knowledge - listening for clarification
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies
Data - Information - Knowledge
External and environmental influences

33. The six factors an instructional designer must consider before choosing techniques and training materials
Cognitivism
Something that disrupts the flow of information between source and receiver
Cognitive
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials

34. Types of Level 1 instruments
External and environmental influences
Questionnaires - follow-up interviews - observation checklists
Personal space
Audience - Behavior - Condition - and Degree

35. Community of practice
Data from archival records - existing records - report - and data
A group of people who share a common interest - and are willing to share the experiences of their common interest.
Asynchronous
Knowledge that has been documented - includes books - manuals - training courses - job aids - software rules - databases - etc.

36. The five factors that affect human performance
Knowledge - skills - desire - environment - and opportunity
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.
Extroversion/Introversion - Sensing/Intuition - Thinking/Feeling - Judgment/Perception
A visual tools used to systematically describe actions/behaviors in a sequential flow - including all the steps and tasks for that process flow.

37. Describe a chat room
Chat rooms are essentially synchronous (real-time) message boards.
A measure of the variability of scores from the mean
Matching current - usually high-potential employees - with future roles within the company to systematic prepare them for a future role
Performance audit

38. The way of learning that stresses experience and reflection - and uses an inductive learning process that takes a learner through five stages: experiencing - publishing - processing - generalizing - and applying
Experiential learning
Split-half
Communication - client motivation - self-management - technical skills
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.

39. The four dimensions of personality per the Myers-Briggs Type Indicator
Pilot tests - technical reviews - production reviews
Synchrononous occurs at a given time with a live instructor. Asynchronous is self-paced and available at any time.
Extroversion/Introversion - Sensing/Intuition - Thinking/Feeling - Judgment/Perception
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.

40. The steps of a needs analysis
Thinking about the whole organization - rather than individuals - and looking primarily at processes
External/organizational scans - identify business needs - identify change initiatives - collect data - analyze data - report on the data - design the change initiative
Phone - VoIP - online meetings - email - specialized software
The minimum time schedule for completing all the tasks in a project with several overlapping or dependent tasks.

41. The six major factors that influence performance in Gilbert's behavior engineering model
Pareto analysis
Information - resources - incentives/consequences - knowledge and skills - capacity - and motivation.
Evaluation
Cause Analysis

42. Types of synthesis models
Hypothetical
Two-aix matrixes - flowcharts - dichotomy - graphic models
Raw and non-contextual - and can exist in forms usable or not
Measures looking at opinions - behaviors - and attributes

43. Two examples of performance support systems
Hard data
problem - establish action plan - clarify values - identify alternatives - discover probable outcomes - eliminate alternatives systematically - start action
Computer-based training. Any learning event that uses computers as the primary distributions method.
Job aids - and EPSS

44. the meaning of significant - in a statistical context
Honesty - fairness - lawfulness - compassion - respect - loyalty - dependability
In statistics - it means probably true
The whole is more than the sum of the parts - patterns are everywhere in the system - cause and effect is never simple - history does and does not repeat itself - change come from chaos - the future can and cannot be predicted
Knowledge that has been documented - includes books - manuals - training courses - job aids - software rules - databases - etc.

45. What is an SME
Speed - quantity - quality/accuracy - thoroughness - timeliness
Robert Mager
Subject-matter expert
Information - feedback

46. The other names for a cause-and-effect diagram
Job aids - and EPSS
Speed - quantity - quality/accuracy - thoroughness - timeliness
Change Management
Ishikawa - fishbone

47. Sequencing and structure are closely related. What is the order in which skills and information are taught
Sequence
The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as - associated processes like creating - gathering - organizing - ret
Managers are responsible for their own development - executives are responsible for the development of their subordinates - the organization is responsible for providing growth opportunities
Audience - behavior - condition - and degree

48. The kinds of objectives that support the final behavioral outcomes by breaking them down into more manageable chunks
Enabling objectives
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives
Electronic performance support system (EPSS)
Performance audit

49. EPSS
Data from archival records - existing records - report - and data
Awareness - modeling - targeted interventions - desensitization - training
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.
Change is a process not an event. Change management is the process of directing change at each level of an organization.

50. The technique that allows a WLP professional to present material in a professional manner - and keep a class focused on the correct topic
Preparation
Synchrononous occurs at a given time with a live instructor. Asynchronous is self-paced and available at any time.
Create safe haven for learning - create a comfortable environment - encourage participation - facilitate more than lecture.
Language - speech - environmental - and psychological