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Certified Professional In Learning And Performance Cplp

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The purpose of strategic planning

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2. LMS
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.
Philosophy of coaching - definition of coaching - standards of ethical coaching conduct - pledge of coaching ethics
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).
External coaching - internal coaching

3. The five criteria to measure performance after coaching
Speed - quantity - quality/accuracy - thoroughness - timeliness
Reality - feasibility - authority - and learning opportunities
Kurt Lewin's forcefield analysis
An unknown or uncontrolled variable that produces an effect

4. Three drawbacks of classroom training
Honesty - fairness - lawfulness - compassion - respect - loyalty - dependability
A variable whose quantification can be broken down into very small units - often called analog (opposed to discrete)
High cost - scheduling difficulties - and temporary (unless learners have opportunity to practice)
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.

5. The topics of the A-B-C-D training development process
Audience - behavior - condition - and degree
Capture attention - reveal trainer's style - raise participant's comfort level - introduce the topic of the presentation.
Learning Management System (LMS)
Knowledge that has been documented - includes books - manuals - training courses - job aids - software rules - databases - etc.

6. Two guiding principles of displaying quantative data in charts and graphs
Scaling and integrity
Learner-centered - content-centered
Learner self-concept - Learner prior experience - Readiness to learn - Orientation to learning - and Motivation to learn
Reaction

7. Four steps to prepare for training delivery
Gain understanding or learning objectives - learn the materials - practice the delivery - prepare questions to stimulate learning.
Reliability
To aid in career planning
Image oriented - interactive - immediate - and intimate.

8. Dichotomous
Learning style
A description or design specification for how information should be treated and organized.
A variable that can have one of two possible values.
Performance records - direct observation - supervisor checklists

9. Level 5 evaluation
Data that has been given context
Identify performance gaps - gains commitment to learning - constructs practice to close gaps - drives application and reflection to improve competence
Monetary impact/ROI
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles

10. LCMS
Documentation audit - information system survey - identification of external information sources
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.
Behavorism
Conduct a SWOT - establish strategic goals - develop strategies to achieve the strategic goals

11. Knowledge
Job analysis
Separation of place - time - or both among learners - instructors - and learning resources; Interactions are conducted through one or mode media.
Information that combined with understanding enables understanding
Phone - VoIP - online meetings - email - specialized software

12. The six interactive and interdependent components of an action learning program
The selection of measurement points which can have a large impact on the research's ability to be generalized
Problem - action learning group - emphasis on careful questioning and listening - resolution to take action - commitment to learning - group facilitator/learning coach
Questions that check for understanding or test for consensus
Sorting - tabulating - and comparing raw to summarized data

13. The criteria for determining if a project is appropriate for action learning
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.
Current organization climate - available resources
Reality - feasibility - authority - and learning opportunities
Hypothetical

14. List seven things that cannot be copyrighted
The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as - associated processes like creating - gathering - organizing - ret
Learning style
To aid in career planning
Ideas - processes - procedures - methods of operation - concepts - principles - and discoveries

15. The method used to identify all duties - responsibilities - and tasks that make up a single job function or role
Walk towards a participant as they speak
Form - storm - norm - perform - and adjourn.
Job analysis
Create new hire training - develop behavior-based interview questions - write performance objectives - prepare employees for career progression

16. The five elements of learner engagement
Cognitivism
Developing employees - motivating employees - deploying employees - aligning people to process to increase performance
Entertainment - interaction - control - usability - and customization
Solution Implementation

17. The three levels of problems in systems thinking
Bloom's taxonomy - six sigma - Kepner-Tregoe
Structures - patterns - events
Managers are responsible for their own development - executives are responsible for the development of their subordinates - the organization is responsible for providing growth opportunities
The expected range of a measurement

18. The difference between an icebreaker and an opening exercise
The world is created in conversation
To systematically plan an organization's future
Information - feedback
Icebreakers do not have to relate to the session materials. Opening exercise introduces the session materials being taught.

19. The four most important skills for a coach
Silence
Communication - client motivation - self-management - technical skills
Learner self-concept - Learner prior experience - Readiness to learn - Orientation to learning - and Motivation to learn
Establish scope - create plan - implement plan - monitor/evaluate/revise plan

20. The system that uses knowledge - skills - and attitudes (KSAs) to describe three types of learning

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21. Double-loop learning
Presentation software
Focused on fundamental changes to thinking patterns and behaviors
Asynchronous
A collection of code containing instructions for a computer to perform a specific action

22. Four stages of transition through M&As
Language - speech - environmental - and psychological
Walk towards a participant as they speak
Opener - bridge - main body - and close
Disengagement - disidentification - disorientation - and disenchantment.

23. Four personal social styles per Harvey Robbins
An HTML tag identifying the context of the contents on a website or knowledge base.
Analytical - amiable - drivers - expressive
Semantic differential
Diagnose the problem - generate alternative actions/behaviors - identify consequences for those actions/behaviors

24. The use of electronic technologies to deliver information and facilitate the development of skills
Business Analysis
To systematically plan an organization's future
Learning technologies
Information - feedback

25. Sampling

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26. Four basic components of a process
Inputs - outputs - process controls - and resources.
Maslow's hierarchy - McGregor's Theory X and Y of management
Structure and processes - resources - information - knowledge and skills - motives - and wellness.
Performance Analysis

27. Four characteristics of effective openers

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28. The three building blocks of knowledge management
Management - performance
Data - Information - Knowledge
Documentation audit - information system survey - identification of external information sources
Data from archival records - existing records - report - and data

29. Four tools and techniques related to six sigma
Behavior
DMAIC methodology - IPO model - flowcharting - evaluation models
- measure - analyze - improve - control
Balanced scorecard

30. Two circumstances where e-learning is particularly useful
Brainstorming - case studies - and role plays
Rote skills - and prerequisite material
Economic - social - political and legislative - workforce - technological - and competitive.
Knowledge in one's personal memory - includes judgment - insights - experience - know-how - personal beliefs - and personal values.

31. Contrast mentoring to coaching
Form - storm - norm - perform - and adjourn.
Bloom's Taxonomy
Managers are responsible for their own development - executives are responsible for the development of their subordinates - the organization is responsible for providing growth opportunities
Mentoring is longer term - and mentors do not have responsibility for participants improvement.

32. The three major tasks of analyzing data
Facilitators establish the initial mood or climate of the class experience - and clarify the purpose of individuals as well as the general purposes of the group
Do not discriminate in any aspect of employment based on disabilities - with reasonable accommodations such as interpreters - reading aids - instructional material modifications - etc.
Disengagement - disidentification - disorientation - and disenchantment.
Sorting - tabulating - and comparing raw to summarized data

33. Sequencing and structure are closely related. What refers to the relationship among skills and topics
Structure
Socratic questioning
Balanced scorecard
In statistics - it means probably true

34. The two primary tools for the visual display of quantitative data
Charts - graphs
Visual - Auditory - and Kinestethic
Benjamin Bloom
Image oriented - interactive - immediate - and intimate.

35. Four things a coach does
External coaching - internal coaching
Identify performance gaps - gains commitment to learning - constructs practice to close gaps - drives application and reflection to improve competence
Knowledge that has been documented - includes books - manuals - training courses - job aids - software rules - databases - etc.
Preparation

36. Information Chunking
The multiple dependent variables in a study with multiple independent variables
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.
Benefit-to-cost ratio (Total Benefit / Total Program Cost)
When the cause of the problem is a lack of knowledge or skills

37. Two influences of great effect on employee motivation
A group of people who share a common interest - and are willing to share the experiences of their common interest.
Management - performance
Psychomotor skills
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.

38. Five approaches to facilitate inclusion
Solution Implementation
Economic - social - political and legislative - workforce - technological - and competitive.
Awareness - modeling - targeted interventions - desensitization - training
Productivity Environmental Preference Survey (PEPS) - Canfield Learning Style Inventory - and Learning Style Questionnaire

39. scripting
Icebreakers do not have to relate to the session materials. Opening exercise introduces the session materials being taught.
A collection of code containing instructions for a computer to perform a specific action
The selection of measurement points which can have a large impact on the research's ability to be generalized
Pilot tests - technical reviews - production reviews

40. Extant
Structure and processes - resources - information - knowledge and skills - motives - and wellness.
Data from archival records - existing records - report - and data
Chat rooms are essentially synchronous (real-time) message boards.
Defining objectives - identifying necessary data - selecting data collection methods - collecting data - analyzing and confirming data - and reporting on the data

41. The core belief of appreciative inquiry theory
An unknown or uncontrolled variable that produces an effect
Cognitive
Howard Gardner
The world is created in conversation

42. The two criteria that learners must demonstrate before leaving performance-based training (PBT)
Balanced scorecard
Knowledge - skills
Computer-based training. Any learning event that uses computers as the primary distributions method.
Philosophy of coaching - definition of coaching - standards of ethical coaching conduct - pledge of coaching ethics

43. Three process principles of strategic management development that are likely to remain constant across organizations
Relevance - inquiry - freedom - connectedness - reception - empowerment - play
Managers are responsible for their own development - executives are responsible for the development of their subordinates - the organization is responsible for providing growth opportunities
Chat rooms are essentially synchronous (real-time) message boards.
In statistics - it means probably true

44. An assessment done during formation
Formative evaluation
Driving forces - restraining forces - current state - desired state
Groupthink
Indicate whether response was correct - explain an incorrect response or clarify a correct response - give instructions on how to proceed

45. BE
Presentation software
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )
A measure of the variability of scores from the mean
Capture attention - help message to be remembered - establish rapport - build credibility - and build team unity.

46. The questioning technique that seeks to develop critical thinking and creativity
Information - feedback
Reliability
Speed - quantity - quality/accuracy - thoroughness - timeliness
Socratic questioning

47. Things feedback to a learner that answered a question should do
Indicate whether response was correct - explain an incorrect response or clarify a correct response - give instructions on how to proceed
Harless' front-end analysis model
Separation of place - time - or both among learners - instructors - and learning resources; Interactions are conducted through one or mode media.
Perform a front-end analysis

48. The learning domain that focuses on the skills and knowledge relating to an activity such as changing a car's oil
Objectivity - confidentiality
Cognitive
Visual - Auditory - and Kinestethic
Cognitivism

49. Open questions
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.
Questions that stimulate discussion
Interview - survey/questionnaire - observation - focus group - work diary/work log
Reality - feasibility - authority - and learning opportunities

50. Steps of managing a change project
Dictatorship - anarchy - democracy
Initiating - planning - executing - controlling - closing
Request for proposal. A communication from an organization to potential vendors that defines the organizations needs and how to respond to those needs.
Facilitators establish the initial mood or climate of the class experience - and clarify the purpose of individuals as well as the general purposes of the group