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Certified Professional In Learning And Performance Cplp

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The technique trainers should use when a presentation is formal and should present a professional image
Management - performance
Slides
Room size or number of participants is too large - when trainer wants to be more formal - when trainer has illegible handwriting - when the trainer presents the same program regularly.
Technical competence - people skills - conceptual skills - results - taste - judgment - character

2. Community of practice
Semantic differential
Behavorism
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.
A group of people who share a common interest - and are willing to share the experiences of their common interest.

3. Describe a chat room
Chat rooms are essentially synchronous (real-time) message boards.
Dictatorship - anarchy - democracy
No right or final answers - cause and effect not related to space and time - all solutions require careful consideration - behavior gets worse before it gets better - all systems have limits - foresight benefits the organization
Extroversion/Introversion - Sensing/Intuition - Thinking/Feeling - Judgment/Perception

4. Knowledge Mapping
Extroversion/Introversion - Sensing/Intuition - Thinking/Feeling - Judgment/Perception
Focused on learning and using new necessary skills through incremental change
Action plans - interviews - questionnaires - focus groups - performance contracts
The process that connects information - education - expertise - and practical application of people in an organization for the purposes of sharing and access.

5. The core belief of appreciative inquiry theory
The world is created in conversation
Psychomotor skills
Ideas - processes - procedures - methods of operation - concepts - principles - and discoveries
Seels and Glasgow instructional systems design model

6. The tasks involved in the implementation phase of strategic development
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives
Asynchronous
Focused on fundamental shifts in how people view themselves - and intentional alterations of beliefs and values about the world and themselves
Behavior

7. Who is credited with the idea that learning objectives should contain a condition statement - a performance statement - and a criterion statement
Maslow's hierarchy
Learning
Robert Mager
Icebreakers do not have to relate to the session materials. Opening exercise introduces the session materials being taught.

8. The use of electronic technologies to deliver information and facilitate the development of skills
Learning technologies
Inputs - outputs - process controls - and resources.
Structure
Failure to partner - failure to consider culture - failure to manage change - and failure to adapt to the client.

9. The phases of strategic development
Perform a front-end analysis
Information - resources - incentives/consequences - knowledge and skills - capacity - and motivation.
Formulation - Development - Implementation - Evaluation
Maslow's hierarchy

10. Mode
- measure - analyze - improve - control
Numbers or variables used to rank order a system
Validity
The most frequently occurring value

11. LMS
Identify organizational values - development mission - develop vision - develop value statements
No area is overlooked - forces to be used are known - there is time to develop other strategies if the analysis reveals the need
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).
Thinking about the whole organization - rather than individuals - and looking primarily at processes

12. Sampling

13. EPSS
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.
A visual tools used to systematically describe actions/behaviors in a sequential flow - including all the steps and tasks for that process flow.
Failure to partner - failure to consider culture - failure to manage change - and failure to adapt to the client.
Preparation

14. Information Chunking
Competing - accommodating - avoiding - collaborating - and compromising.
Results
Ginzberg's theory
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.

15. Knowledge management
Raw and non-contextual - and can exist in forms usable or not
No area is overlooked - forces to be used are known - there is time to develop other strategies if the analysis reveals the need
The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as - associated processes like creating - gathering - organizing - ret
Eager to succeed - open to support - interested in different tactics/methods and trying those out - learning oriented

16. Two characteristics for any coaching program to succeed
Ginzberg's theory
Socratic questioning
Objectivity - confidentiality
Multiple intelligences theory

17. Triple-loop learning
Gain understanding or learning objectives - learn the materials - practice the delivery - prepare questions to stimulate learning.
Experiencing - publishing - processing - generalizing - and applying
Structure
Focused on fundamental shifts in how people view themselves - and intentional alterations of beliefs and values about the world and themselves

18. The seven characteristics of good dialog
Agreeing with the client when another response would be better - being judgmental or too rigid - progressing at the wrong pace (too fast/too slow) for the client
Accelerated Learning
The extent to which an instrument predicts future results
Relevance - inquiry - freedom - connectedness - reception - empowerment - play

19. Independent
Objectivity - confidentiality
A variable the influences the dependent variable
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )
Review of objective and key points - review participant benefits - call participants to action - ask participants if they have any questions.

20. Content validity

21. The four components of a learning objective
problem - establish action plan - clarify values - identify alternatives - discover probable outcomes - eliminate alternatives systematically - start action
Information that combined with understanding enables understanding
Audience - Behavior - Condition - and Degree
Solution Implementation

22. The second component of the ASTD HPI model
Performance Analysis
External coaching - internal coaching
In statistics - it means probably true
Something that disrupts the flow of information between source and receiver

23. Two types of coaching situations that primarily differ on the degree of confidentiality and sensitivity
External coaching - internal coaching
Learner self-concept - Learner prior experience - Readiness to learn - Orientation to learning - and Motivation to learn
Agreeing with the client when another response would be better - being judgmental or too rigid - progressing at the wrong pace (too fast/too slow) for the client
Rehersal

24. Double-loop learning
Feedback
Cross-functional - cross-country/international
Focused on fundamental changes to thinking patterns and behaviors
Synchrononous occurs at a given time with a live instructor. Asynchronous is self-paced and available at any time.

25. The two management practices similar to complexity theory
Learning organizations - systems thinking
Numbers or variables used to classify a system
Documentation audit - information system survey - identification of external information sources
Productivity Environmental Preference Survey (PEPS) - Canfield Learning Style Inventory - and Learning Style Questionnaire

26. Five stages of Tuckman's team-maturing model
The extent to which an instrument predicts future results
Form - storm - norm - perform - and adjourn.
Validity
Questions that stimulate discussion

27. Systems thinking
Rich data - comparable data across interviews with proper construction of interview protocol - and adds depth to quantative methods
Learning style
Bloom's taxonomy - six sigma - Kepner-Tregoe
Thinking about the whole organization - rather than individuals - and looking primarily at processes

28. The two criteria that learners must demonstrate before leaving performance-based training (PBT)
The multiple dependent variables in a study with multiple independent variables
Knowledge - skills
Do not discriminate in any aspect of employment based on disabilities - with reasonable accommodations such as interpreters - reading aids - instructional material modifications - etc.
Learning

29. Compare/contrast chaos and complexity
Performance Analysis
Form - storm - norm - perform - and adjourn.
Capture attention - help message to be remembered - establish rapport - build credibility - and build team unity.
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.

30. Five approaches to facilitate inclusion
Visual - Auditory - and Kinestethic
Two-aix matrixes - flowcharts - dichotomy - graphic models
Measures of quantity or numbers
Awareness - modeling - targeted interventions - desensitization - training

31. Two types of job rotations
Cross-functional - cross-country/international
Ideas - processes - procedures - methods of operation - concepts - principles - and discoveries
Engage learner's attention - present materials as input to brain - practice with ideas and skills - review to create new connections and applications
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.

32. VR
Websites where users post questions - thoughts and observations - and can reply to other users postings of the same
Solution Selection
Maslow's hierarchy - McGregor's Theory X and Y of management
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.

33. scripting
Chat rooms are essentially synchronous (real-time) message boards.
A collection of code containing instructions for a computer to perform a specific action
Hard data
Maslow's hierarchy

34. Three disadvantages of focus groups
Discovery - Dream - Design - and Destiny
Performance Analysis
Establish scope - create plan - implement plan - monitor/evaluate/revise plan
Time and resource intensive - undue influence of vocal member(s) - difficult to facilitate with a single facilitator to encourage participation and take notes

35. LCMS
The expected range of a measurement
Upper-left cerebral - lower-left limbic - upper-right cerebral - and lower-right limbic
Measures looking at opinions - behaviors - and attributes
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.

36. Data
Raw and non-contextual - and can exist in forms usable or not
Thinking about the whole organization - rather than individuals - and looking primarily at processes
Knowledge in one's personal memory - includes judgment - insights - experience - know-how - personal beliefs - and personal values.
Multiple intelligences theory

37. Level 4 evaluation
Central tendency
Behavior
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies
Perform a front-end analysis

38. Covariates
Polling questions
The multiple dependent variables in a study with multiple independent variables
Cognitive
Charts - graphs

39. Levels of listening
Identify organizational values - development mission - develop vision - develop value statements
Understandable - accurate - functional
Communication - client motivation - self-management - technical skills
Passive - active - empathetic - listening for knowledge - listening for clarification

40. What does proxemics refer to?
The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as - associated processes like creating - gathering - organizing - ret
Personal space
Data that has been given context
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites

41. Describe a message board
Language - speech - environmental - and psychological
Websites where users post questions - thoughts and observations - and can reply to other users postings of the same
Control groups - management estimates - extant data - external studies
Maslow's hierarchy - McGregor's Theory X and Y of management

42. The five factors that affect human performance
Language - speech - environmental - and psychological
Knowledge - skills - desire - environment - and opportunity
Raw and non-contextual - and can exist in forms usable or not
Terminal objectives

43. The two criteria for a successful training program that must be accounted for by the WLP professional
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat
Presentation software
Current organization climate - available resources
Defining objectives - identifying necessary data - selecting data collection methods - collecting data - analyzing and confirming data - and reporting on the data

44. The three fundamental principles of HPI
HPI uses a results-based - systematic approach - HPI focuses on accomplishments before behavior - Organizations are systems.
External/organizational scans - identify business needs - identify change initiatives - collect data - analyze data - report on the data - design the change initiative
Pilot tests - technical reviews - production reviews
A group of people who share a common interest - and are willing to share the experiences of their common interest.

45. The four Cs of change
Create a vision - communicate the plan - connect the people - congratulate success
Analytical - amiable - drivers - expressive
Observe body language
Balanced scorecard

46. The measure that is defined by mean - median - and mode
Focused on fundamental changes to thinking patterns and behaviors
Managers are responsible for their own development - executives are responsible for the development of their subordinates - the organization is responsible for providing growth opportunities
Central tendency
Interview - survey/questionnaire - observation - focus group - work diary/work log

47. Extant
Computer-based training. Any learning event that uses computers as the primary distributions method.
Information - feedback
Data from archival records - existing records - report - and data
Separation of place - time - or both among learners - instructors - and learning resources; Interactions are conducted through one or mode media.

48. Four steps to prepare for training delivery
Presentation software
Gain understanding or learning objectives - learn the materials - practice the delivery - prepare questions to stimulate learning.
Identify organizational values - development mission - develop vision - develop value statements
Request for proposal. A communication from an organization to potential vendors that defines the organizations needs and how to respond to those needs.

49. The model (a pyramid) from bottom to top is: physiology - safety - belongingness - esteem - and self-actualization

50. Three drawbacks of classroom training
Simulations
High cost - scheduling difficulties - and temporary (unless learners have opportunity to practice)
No area is overlooked - forces to be used are known - there is time to develop other strategies if the analysis reveals the need
Visual - Auditory - and Kinestethic