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Certified Professional In Learning And Performance Cplp

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Describe a chat room
Structure and processes - resources - information - knowledge and skills - motives - and wellness.
Focused on learning and using new necessary skills through incremental change
The expected range of a measurement
Chat rooms are essentially synchronous (real-time) message boards.

2. Who is credited with the idea that learning objectives should contain a condition statement - a performance statement - and a criterion statement
Robert Mager
Review strategies - measure performance - take correction action
Language - speech - environmental - and psychological
Current organization climate - available resources

3. succession planning
Ishikawa - fishbone
Matching current - usually high-potential employees - with future roles within the company to systematic prepare them for a future role
Identify performance gaps - gains commitment to learning - constructs practice to close gaps - drives application and reflection to improve competence
Focused on learning and using new necessary skills through incremental change

4. The seven attributes essential for leadership per Warren Bennis
External and environmental influences
Solution Implementation
Harless' front-end analysis model
Technical competence - people skills - conceptual skills - results - taste - judgment - character

5. Four characteristics of tasks that are well-suited for job aids
Groupthink
Low frequency - high complexity - high consequence of error - high probability of change in the future
Feedback
Purpose and character of use (commercial or nonprofit educational use) - nature of the copyrighted work - amount of the work used in relationship to the whole of the work - effect on the market potential for or value of the copyrighted work

6. Three disadvantages of focus groups
Time and resource intensive - undue influence of vocal member(s) - difficult to facilitate with a single facilitator to encourage participation and take notes
Socratic questioning
Something that disrupts the flow of information between source and receiver
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.

7. The tasks involved in the development phase of strategic development
Evaluation
Conduct a SWOT - establish strategic goals - develop strategies to achieve the strategic goals
Maslow's hierarchy - McGregor's Theory X and Y of management
Written tests - oral Q&A - performance tests - role plays

8. Four activites to consider when closing a presentation
Purpose and character of use (commercial or nonprofit educational use) - nature of the copyrighted work - amount of the work used in relationship to the whole of the work - effect on the market potential for or value of the copyrighted work
Determine business impact - improve the design of the learning experience - determine the content's adequacy
Review of objective and key points - review participant benefits - call participants to action - ask participants if they have any questions.
Preparation

9. Two influences of great effect on employee motivation
Subject-matter expert
Form - storm - norm - perform - and adjourn.
Misplacing ownership - misaligning incentives - saving recognition - playing favorites - misspeaking praise
Management - performance

10. Four barriers to communication during training delivery
Learning Management System (LMS)
Language - speech - environmental - and psychological
The extent to which an instrument predicts future results
Purpose and character of use (commercial or nonprofit educational use) - nature of the copyrighted work - amount of the work used in relationship to the whole of the work - effect on the market potential for or value of the copyrighted work

11. Three tasks for knowledge mapping
Time and resource intensive - undue influence of vocal member(s) - difficult to facilitate with a single facilitator to encourage participation and take notes
A measure of the variability of scores from the mean
Documentation audit - information system survey - identification of external information sources
Communication - client motivation - self-management - technical skills

12. Cordinal data
Agreeing with the client when another response would be better - being judgmental or too rigid - progressing at the wrong pace (too fast/too slow) for the client
Presentation software
The most frequently occurring value
Numbers or variables used to rank order a system

13. Level 3 evaluation
Ishikawa - fishbone
Semantic differential
Results
Terminal objectives

14. Meta-tag
Learner self-concept - Learner prior experience - Readiness to learn - Orientation to learning - and Motivation to learn
A variable whose quantification can be broken down into very small units - often called analog (opposed to discrete)
Control groups - management estimates - extant data - external studies
An HTML tag identifying the context of the contents on a website or knowledge base.

15. The criteria for determining if a project is appropriate for action learning
Adult learning theories - instructional design techniques
Brainstorming - case studies - and role plays
Reality - feasibility - authority - and learning opportunities
Structure and processes - resources - information - knowledge and skills - motives - and wellness.

16. Steps in Pfeiffer and Jones' experiential learning cycle
Cross-functional - cross-country/international
Learning
Social contexting - contexting - authority - and concept of time
Experiencing - publishing - processing - generalizing - and applying

17. When a WLP professional is preparing instructional objectives - an evaluation plan - and a sequence of content - which step in the ADDIE model is being performed
Cost-effectiveness - accessibility and application - learner access - and self-direction
Organization - process - and job/performer.
Design
Feedback

18. Four characteristics of effective openers

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19. Four tasks typically done in the job analysis
Terminal objectives
Create new hire training - develop behavior-based interview questions - write performance objectives - prepare employees for career progression
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.
Economic - social - political and legislative - workforce - technological - and competitive.

20. The system that uses knowledge - skills - and attitudes (KSAs) to describe three types of learning

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21. Level 5 evaluation
Monetary impact/ROI
Subject-matter expert
The most frequently occurring value
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.

22. The popularizer of the multiple intelligences theory
Maslow's hierarchy - McGregor's Theory X and Y of management
Knowledge in one's personal memory - includes judgment - insights - experience - know-how - personal beliefs - and personal values.
Howard Gardner
Determine business impact - improve the design of the learning experience - determine the content's adequacy

23. The characteristics of a complex system
Business needs - performance needs - learning needs - and learner needs
Knowledge that has been documented - includes books - manuals - training courses - job aids - software rules - databases - etc.
Self-study guides - job aids - instructor-led materials - technology-delivered training deliverables - assessments
The whole is more than the sum of the parts - patterns are everywhere in the system - cause and effect is never simple - history does and does not repeat itself - change come from chaos - the future can and cannot be predicted

24. Level 1 evaluation
Reaction
Cause Analysis
Facilitation is used to involve participants - and to help them learn from one another.
Passive - active - empathetic - listening for knowledge - listening for clarification

25. RFP
External coaching - internal coaching
Business needs - performance needs - learning needs - and learner needs
Cognitive
Request for proposal. A communication from an organization to potential vendors that defines the organizations needs and how to respond to those needs.

26. The five elements of learner engagement
To improve performance by systematically developing human expertise through organizational development and training
Self-contained chunk of instructional material
Entertainment - interaction - control - usability - and customization
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials

27. Sequencing and structure are closely related. What is the order in which skills and information are taught
Myer-Briggs Type Indicator (MBTI) - DiSC personality profile
Validity
Sequence
Facilitators establish the initial mood or climate of the class experience - and clarify the purpose of individuals as well as the general purposes of the group

28. Four common mistakes HPI professionals make in selecting - designing - and implementing interventions
Failure to partner - failure to consider culture - failure to manage change - and failure to adapt to the client.
No right or final answers - cause and effect not related to space and time - all solutions require careful consideration - behavior gets worse before it gets better - all systems have limits - foresight benefits the organization
The whole is more than the sum of the parts - patterns are everywhere in the system - cause and effect is never simple - history does and does not repeat itself - change come from chaos - the future can and cannot be predicted
Entertainment - interaction - control - usability - and customization

29. Describe how facilitation differs from training
The expected range of a measurement
Agreeing with the client when another response would be better - being judgmental or too rigid - progressing at the wrong pace (too fast/too slow) for the client
Self-study guides - job aids - instructor-led materials - technology-delivered training deliverables - assessments
Facilitation is used to involve participants - and to help them learn from one another.

30. What is the best thing to do first when a client wants a designer to develop a training to improve declining business process
Documentation audit - information system survey - identification of external information sources
The expected range of a measurement
Learning organizations - systems thinking
Perform a front-end analysis

31. List seven things that cannot be copyrighted
Ideas - processes - procedures - methods of operation - concepts - principles - and discoveries
Structure
To improve performance by systematically developing human expertise through organizational development and training
High cost - scheduling difficulties - and temporary (unless learners have opportunity to practice)

32. When a WLP professional - prior to a learning session - plans seating arrangement - arranges refreshments - determines goals and expectations for the class - what are they attempting to affect
Bloom's taxonomy - six sigma - Kepner-Tregoe
External and environmental influences
Visual - Auditory - and Kinestethic
Enabling objectives

33. The three foundations of action learning

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34. Two characteristics for any coaching program to succeed
No right or final answers - cause and effect not related to space and time - all solutions require careful consideration - behavior gets worse before it gets better - all systems have limits - foresight benefits the organization
Objectivity - confidentiality
Preparation
Numbers or variables used to rank order a system

35. Three tools for determining learner preferences
The expected range of a measurement
The extent to which an instrument represents the program's content
Simulations
Productivity Environmental Preference Survey (PEPS) - Canfield Learning Style Inventory - and Learning Style Questionnaire

36. EPSS
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.
Eager to succeed - open to support - interested in different tactics/methods and trying those out - learning oriented
Results
Opener - bridge - main body - and close

37. Process Map
Facilitators establish the initial mood or climate of the class experience - and clarify the purpose of individuals as well as the general purposes of the group
Sorting - tabulating - and comparing raw to summarized data
Long-term process for performance improvement based on 1-on-1 interactions where mentee retains the responsibility for improvement
A visual tools used to systematically describe actions/behaviors in a sequential flow - including all the steps and tasks for that process flow.

38. The theory that describes how intelligences reflect how people prefer to process information
Structures - patterns - events
Multiple intelligences theory
Proxemics
Managerial/administrative - supervisory - functional

39. The facilitation tool that can create just enough tension to get people thinking
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).
Silence
Review strategies - measure performance - take correction action
Cause Analysis

40. learning object
Documentation audit - information system survey - identification of external information sources
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection
Self-contained chunk of instructional material
Theatre style

41. Four stages of accelerated learning

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42. Three pitfalls of coaching
Agreeing with the client when another response would be better - being judgmental or too rigid - progressing at the wrong pace (too fast/too slow) for the client
Performance Analysis
Capture attention - help message to be remembered - establish rapport - build credibility - and build team unity.
Likert scale

43. PERT
Action plans - interviews - questionnaires - focus groups - performance contracts
Information that combined with understanding enables understanding
Accelerated Learning
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.

44. The collection of strategies for quickly producing instructional packages
Productivity Environmental Preference Survey (PEPS) - Canfield Learning Style Inventory - and Learning Style Questionnaire
Reality - feasibility - authority - and learning opportunities
The expected range of a measurement
Rapid instructional design (RID)

45. Types of formative evaluation
Extroversion/Introversion - Sensing/Intuition - Thinking/Feeling - Judgment/Perception
Skill variety - task identity - task significance - autonomy - feedback
Pareto analysis
Pilot tests - technical reviews - production reviews

46. The fourth component of the ASTD HPI model
Central tendency
Solution Selection
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection
A measure of the variability of scores from the mean

47. Steps of managing a change project
Identify business goals - clarify those goals - determine specificity and measurability of the goals.
Misplacing ownership - misaligning incentives - saving recognition - playing favorites - misspeaking praise
Performance Analysis
Initiating - planning - executing - controlling - closing

48. Covariates
Learner characteristics like age - educational background - cultural background - learner expectations - and learn motivation to attend
Learner self-concept - Learner prior experience - Readiness to learn - Orientation to learning - and Motivation to learn
Bloom's Taxonomy
The multiple dependent variables in a study with multiple independent variables

49. Two examples of performance support systems
Presentation software
Job aids - and EPSS
Ishikawa - fishbone
Identify organizational values - development mission - develop vision - develop value statements

50. The technique that allows a WLP professional to present material in a professional manner - and keep a class focused on the correct topic
A collection of code containing instructions for a computer to perform a specific action
Preparation
Threat - problem - solution - habit
Organization - process - and job/performer.