Certified Professional In Learning And Performance Cplp

Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Five stages of Tuckman's team-maturing model
Learning Management System (LMS)
- measure - analyze - improve - control
Form - storm - norm - perform - and adjourn.
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.


2. The method used to identify all duties - responsibilities - and tasks that make up a single job function or role
High cost - scheduling difficulties - and temporary (unless learners have opportunity to practice)
Eager to succeed - open to support - interested in different tactics/methods and trying those out - learning oriented
Adult learning theories - instructional design techniques
Job analysis


3. Information Architecture
A description or design specification for how information should be treated and organized.
Cognitive
Time and resource intensive - undue influence of vocal member(s) - difficult to facilitate with a single facilitator to encourage participation and take notes
Passive - active - empathetic - listening for knowledge - listening for clarification


4. Three criteria for formative evaluation
Understandable - accurate - functional
The sum of the numbers divided by the total number of values
An unknown or uncontrolled variable that produces an effect
Visual - Auditory - and Kinestethic


5. A method used to evaluation organizational effectiveness beyond financial measures
Balanced scorecard
Indicate whether response was correct - explain an incorrect response or clarify a correct response - give instructions on how to proceed
Benefit-to-cost ratio (Total Benefit / Total Program Cost)
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites


6. The system that uses knowledge - skills - and attitudes (KSAs) to describe three types of learning

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7. List David Kolk's four learning styles
Eager to succeed - open to support - interested in different tactics/methods and trying those out - learning oriented
Convergers - divergers - assimilators - and accommodators
Dictatorship - anarchy - democracy
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials


8. The elements of the 4-D cycle
Form - storm - norm - perform - and adjourn.
Silence
Discovery - Dream - Design - and Destiny
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.


9. Three conditions that warrant multi-rater feedback
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs
Slides
Solution Implementation
Job aids - and EPSS


10. The seven attributes essential for leadership per Warren Bennis
An effective - structured way that captures people's learning from an experience.
Rehersal
Information - resources - incentives/consequences - knowledge and skills - capacity - and motivation.
Technical competence - people skills - conceptual skills - results - taste - judgment - character


11. the meaning of significant - in a statistical context
To improve performance by systematically developing human expertise through organizational development and training
Speed - quantity - quality/accuracy - thoroughness - timeliness
In statistics - it means probably true
Subject-matter expert


12. The seven steps in Krumboltz's DECIDES model
problem - establish action plan - clarify values - identify alternatives - discover probable outcomes - eliminate alternatives systematically - start action
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.
Learning technologies
Request for proposal. A communication from an organization to potential vendors that defines the organizations needs and how to respond to those needs.


13. The seven basic self-governing behaviors
Defining objectives - identifying necessary data - selecting data collection methods - collecting data - analyzing and confirming data - and reporting on the data
Honesty - fairness - lawfulness - compassion - respect - loyalty - dependability
Computer-based training. Any learning event that uses computers as the primary distributions method.
Dictatorship - anarchy - democracy


14. Four basic components of a process
Silence
Disengagement - disidentification - disorientation - and disenchantment.
The process that connects information - education - expertise - and practical application of people in an organization for the purposes of sharing and access.
Inputs - outputs - process controls - and resources.


15. The popularizer of the multiple intelligences theory
Questionnaires - follow-up interviews - observation checklists
Groupthink
Howard Gardner
Communication - client motivation - self-management - technical skills


16. List six external factors that may affect an organization
External/organizational scans - identify business needs - identify change initiatives - collect data - analyze data - report on the data - design the change initiative
Economic - social - political and legislative - workforce - technological - and competitive.
Slides
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs


17. The five elements of learner engagement
Hypothetical
Theatre style
A variable that can have one of two possible values.
Entertainment - interaction - control - usability - and customization


18. scripting
Howard Gardner
A collection of code containing instructions for a computer to perform a specific action
Maslow's hierarchy - McGregor's Theory X and Y of management
Threat - problem - solution - habit


19. Types of Level 4 instruments
Solution Implementation
Performance records - direct observation - supervisor checklists
Questions that check for understanding or test for consensus
Numbers or variables used to classify a system


20. Two circumstances where e-learning is particularly useful
Action plans - interviews - questionnaires - focus groups - performance contracts
Problem - action learning group - emphasis on careful questioning and listening - resolution to take action - commitment to learning - group facilitator/learning coach
Benefit-to-cost ratio (Total Benefit / Total Program Cost)
Rote skills - and prerequisite material


21. Who is credited with the idea that learning objectives should contain a condition statement - a performance statement - and a criterion statement
Create a vision - communicate the plan - connect the people - congratulate success
Robert Mager
Simulations
Analytical - amiable - drivers - expressive


22. Closed questions
Performance Analysis
Threat - problem - solution - habit
Questions that check for understanding or test for consensus
Structures - patterns - events


23. The other names for a cause-and-effect diagram
Ishikawa - fishbone
Numbers or variables used to classify a system
Job aids - and EPSS
Behavorism


24. What is the best thing to do first when a client wants a designer to develop a training to improve declining business process
Audience - Behavior - Condition - and Degree
Brainstorming - case studies - and role plays
Perform a front-end analysis
Discovery - Dream - Design - and Destiny


25. Five technologies that can be used to connect clients to coaches
Constraints analysis
Preparation
Phone - VoIP - online meetings - email - specialized software
Hard data


26. Malcolm Knowles' work tipped the instructional systems design scale. The two ends of that scale
Conduct a SWOT - establish strategic goals - develop strategies to achieve the strategic goals
Learner-centered - content-centered
A variable that can have one of two possible values.
The world is created in conversation


27. The steps in the outsourcing process
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat
Structures - patterns - events
Benjamin Bloom
A variable the influences the dependent variable


28. The process that measures if the practitioner measured what they intended to measure
Validity
Growth - exploratory - establishment - maintenance - decline
Measures of quantity or numbers
A collection of code containing instructions for a computer to perform a specific action


29. The HPI tool that uses the 80/20 rule
Split-half
Pareto analysis
Observe body language
Formulation - Development - Implementation - Evaluation


30. Four characteristics of effective openers

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31. Four stages of accelerated learning

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32. The purpose of strategic planning

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33. The facilitation tool that can create just enough tension to get people thinking
Documentation audit - information system survey - identification of external information sources
Silence
Psychomotor skills
Results


34. The six founding principles of systems thinking
Objectivity - confidentiality
Performance audit
Pedagogy
No right or final answers - cause and effect not related to space and time - all solutions require careful consideration - behavior gets worse before it gets better - all systems have limits - foresight benefits the organization


35. The technique trainers should use when they want to use the revelation technique
Polling questions
Presentation software
Create safe haven for learning - create a comfortable environment - encourage participation - facilitate more than lecture.
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.


36. Exercises that include a form of real-life situation that allows participants to practice is called
Simulations
Cognitive
Create safe haven for learning - create a comfortable environment - encourage participation - facilitate more than lecture.
Change is a process not an event. Change management is the process of directing change at each level of an organization.


37. The theory that describes a person starting at age 18 - moving from career exploration to a series of events including educational specialization that leads to a career path and a final career commitment

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38. Three basic management styles
Information that combined with understanding enables understanding
Dictatorship - anarchy - democracy
DMAIC methodology - IPO model - flowcharting - evaluation models
No right or final answers - cause and effect not related to space and time - all solutions require careful consideration - behavior gets worse before it gets better - all systems have limits - foresight benefits the organization


39. When a WLP professional - prior to a learning session - plans seating arrangement - arranges refreshments - determines goals and expectations for the class - what are they attempting to affect
External coaching - internal coaching
A variable whose quantification can be broken down into very small units - often called analog (opposed to discrete)
The minimum time schedule for completing all the tasks in a project with several overlapping or dependent tasks.
External and environmental influences


40. The first component of the ASTD HPI model
Do not discriminate in any aspect of employment based on disabilities - with reasonable accommodations such as interpreters - reading aids - instructional material modifications - etc.
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs
Seels and Glasgow instructional systems design model
Business Analysis


41. Systems thinking
Lack of knowledge or skills - lack of physical resources - process problems - lack of information - lack of leadership - lack of information on consequences - lack of motivation - inadequate feedback - inadequate incentives - performer's lack of capa
Thinking about the whole organization - rather than individuals - and looking primarily at processes
The outcome that depends on the independent variable and covariates
Raw and non-contextual - and can exist in forms usable or not


42. The HPI tool that can gather both qualitative and quantitative data
Surveys
Passive - active - empathetic - listening for knowledge - listening for clarification
Reliability
Business needs - performance needs - learning needs - and learner needs


43. What is an SME
Image oriented - interactive - immediate - and intimate.
Subject-matter expert
Self-study guides - job aids - instructor-led materials - technology-delivered training deliverables - assessments
Rapid instructional design (RID)


44. List seven principles of adult learning
Business needs - performance needs - learning needs - and learner needs
Proxemics
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles
Synchrononous occurs at a given time with a live instructor. Asynchronous is self-paced and available at any time.


45. The five factors that affect human performance
Form - storm - norm - perform - and adjourn.
Knowledge - skills - desire - environment - and opportunity
Learner self-concept - Learner prior experience - Readiness to learn - Orientation to learning - and Motivation to learn
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs


46. Compare/contrast chaos and complexity
Awareness - modeling - targeted interventions - desensitization - training
The extent to which an instrument predicts future results
Discovery - Dream - Design - and Destiny
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.


47. Types of Level 2 instruments
Written tests - oral Q&A - performance tests - role plays
Learner self-concept - Learner prior experience - Readiness to learn - Orientation to learning - and Motivation to learn
Focused on fundamental changes to thinking patterns and behaviors
Entertainment - interaction - control - usability - and customization


48. The three major tasks of analyzing data
Dictatorship - anarchy - democracy
Inputs - outputs - process controls - and resources.
Mentoring is longer term - and mentors do not have responsibility for participants improvement.
Sorting - tabulating - and comparing raw to summarized data


49. The learning domain that focuses on the skills and knowledge relating to an activity such as changing a car's oil
Cognitive
Howard Gardner
A variable that can have one of two possible values.
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.


50. The second component of the ASTD HPI model
Threat - problem - solution - habit
Performance Analysis
In statistics - it means probably true
A variable in whole number or distinct units (opposed to continuous)