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Certified Professional In Learning And Performance Cplp

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Things feedback to a learner that answered a question should do
Review strategies - measure performance - take correction action
Terminal objectives
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs
Indicate whether response was correct - explain an incorrect response or clarify a correct response - give instructions on how to proceed

2. Mean
The sum of the numbers divided by the total number of values
Evaluation
Return-on-investment ( (Benefits - Costs) / Costs) * 100
Honesty - fairness - lawfulness - compassion - respect - loyalty - dependability

3. The kinds of objectives that support the final behavioral outcomes by breaking them down into more manageable chunks
Enabling objectives
Problem - action learning group - emphasis on careful questioning and listening - resolution to take action - commitment to learning - group facilitator/learning coach
Ishikawa - fishbone
Create a vision - communicate the plan - connect the people - congratulate success

4. Contrast mentoring to coaching
Indicate whether response was correct - explain an incorrect response or clarify a correct response - give instructions on how to proceed
Rote skills
Mentoring is longer term - and mentors do not have responsibility for participants improvement.
The minimum time schedule for completing all the tasks in a project with several overlapping or dependent tasks.

5. Five mistakes managers can make to negatively impact employee motivation
Information - resources - incentives/consequences - knowledge and skills - capacity - and motivation.
Misplacing ownership - misaligning incentives - saving recognition - playing favorites - misspeaking praise
Identify organizational values - development mission - develop vision - develop value statements
The mid-point of the distribution - 50% of the values are above/below this value

6. Double-loop learning
Self-contained chunk of instructional material
Bloom's taxonomy - six sigma - Kepner-Tregoe
Structures - patterns - events
Focused on fundamental changes to thinking patterns and behaviors

7. The method a trainer can use to encourage a participant to continue speaking
Walk towards a participant as they speak
Questionnaires - follow-up interviews - observation checklists
Social contexting - contexting - authority - and concept of time
Information - feedback

8. The system that uses knowledge - skills - and attitudes (KSAs) to describe three types of learning

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9. The seventh component of the ASTD HPI model
Determine business impact - improve the design of the learning experience - determine the content's adequacy
Change Management
Questions that stimulate discussion
A collection of code containing instructions for a computer to perform a specific action

10. Types of Level 3 instruments
Perform a front-end analysis
Data - Information - Knowledge
Action plans - interviews - questionnaires - focus groups - performance contracts
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.

11. Explicit knowledge
Knowledge that has been documented - includes books - manuals - training courses - job aids - software rules - databases - etc.
Socratic questioning
Image oriented - interactive - immediate - and intimate.
Learning Management System (LMS)

12. Three tasks for knowledge mapping
Documentation audit - information system survey - identification of external information sources
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.
Self-contained chunk of instructional material
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )

13. List six categories of HPI solutions
Learning style
Structure and processes - resources - information - knowledge and skills - motives - and wellness.
A visual tools used to systematically describe actions/behaviors in a sequential flow - including all the steps and tasks for that process flow.
Current organization climate - available resources

14. Four stages of transition through M&As
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles
Interviews
Solution Selection
Disengagement - disidentification - disorientation - and disenchantment.

15. A computer application that is linked directly to another application to train or guide workers through a task
Electronic performance support system (EPSS)
Do not discriminate in any aspect of employment based on disabilities - with reasonable accommodations such as interpreters - reading aids - instructional material modifications - etc.
Understandable - accurate - functional
Proxemics

16. Critical Path
The minimum time schedule for completing all the tasks in a project with several overlapping or dependent tasks.
Gain understanding or learning objectives - learn the materials - practice the delivery - prepare questions to stimulate learning.
Phone - VoIP - online meetings - email - specialized software
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles

17. What is an SME
Capture attention - reveal trainer's style - raise participant's comfort level - introduce the topic of the presentation.
Robert Mager
Subject-matter expert
Information - resources - incentives/consequences - knowledge and skills - capacity - and motivation.

18. Three examples of active training techniques
Focused on learning and using new necessary skills through incremental change
Kurt Lewin's forcefield analysis
Brainstorming - case studies - and role plays
Monetary impact/ROI

19. The seven basic self-governing behaviors
The minimum time schedule for completing all the tasks in a project with several overlapping or dependent tasks.
Information that combined with understanding enables understanding
Philosophy of coaching - definition of coaching - standards of ethical coaching conduct - pledge of coaching ethics
Honesty - fairness - lawfulness - compassion - respect - loyalty - dependability

20. The core belief of appreciative inquiry theory
The world is created in conversation
Behavior
Learning Management System (LMS)
Data - Information - Knowledge

21. What does context refer to in designing learning
Learner characteristics like age - educational background - cultural background - learner expectations - and learn motivation to attend
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.
Disengagement - disidentification - disorientation - and disenchantment.

22. ROI
Return-on-investment ( (Benefits - Costs) / Costs) * 100
Meta-evaluation
The world is created in conversation
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials

23. Confidence interval
The expected range of a measurement
Developing employees - motivating employees - deploying employees - aligning people to process to increase performance
Behavorism
Learning style

24. The tool instructors can leverage from WBT to immediately determine a group's understanding of the material
Room size or number of participants is too large - when trainer wants to be more formal - when trainer has illegible handwriting - when the trainer presents the same program regularly.
Initiating - planning - executing - controlling - closing
Polling questions
High cost - scheduling difficulties - and temporary (unless learners have opportunity to practice)

25. List 10 types of root causes

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26. The two primary tools for the visual display of quantitative data
A variable in whole number or distinct units (opposed to continuous)
Create new hire training - develop behavior-based interview questions - write performance objectives - prepare employees for career progression
Language - speech - environmental - and psychological
Charts - graphs

27. The first component of the ASTD HPI model
Robert Mager
Business Analysis
Current organization climate - available resources
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.

28. The components of the VAK model
Design
Visual - Auditory - and Kinestethic
Preparation
problem - establish action plan - clarify values - identify alternatives - discover probable outcomes - eliminate alternatives systematically - start action

29. Data
Behavorism
Something that disrupts the flow of information between source and receiver
Raw and non-contextual - and can exist in forms usable or not
Structure and processes - resources - information - knowledge and skills - motives - and wellness.

30. Four tasks typically done in the job analysis
Facilitation is used to involve participants - and to help them learn from one another.
Proxemics
Learning organizations - systems thinking
Create new hire training - develop behavior-based interview questions - write performance objectives - prepare employees for career progression

31. Five technologies that can be used to connect clients to coaches
Phone - VoIP - online meetings - email - specialized software
Perform a front-end analysis
Groupthink
Bloom's Taxonomy

32. Things a forcefield analysis ensures
Matching current - usually high-potential employees - with future roles within the company to systematic prepare them for a future role
Cause Analysis
No area is overlooked - forces to be used are known - there is time to develop other strategies if the analysis reveals the need
Ishikawa - fishbone

33. The three tasks of business analysis
Request for proposal. A communication from an organization to potential vendors that defines the organizations needs and how to respond to those needs.
Technical competence - people skills - conceptual skills - results - taste - judgment - character
Audience - behavior - condition - and degree
Identify business goals - clarify those goals - determine specificity and measurability of the goals.

34. Closed questions
Hard data
Reliability
Learner characteristics like age - educational background - cultural background - learner expectations - and learn motivation to attend
Questions that check for understanding or test for consensus

35. The way of learning that stresses experience and reflection - and uses an inductive learning process that takes a learner through five stages: experiencing - publishing - processing - generalizing - and applying
Performance audit
Experiential learning
Pilot tests - technical reviews - production reviews
Harless' front-end analysis model

36. Median
Rote skills
Relevance - inquiry - freedom - connectedness - reception - empowerment - play
The mid-point of the distribution - 50% of the values are above/below this value
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )

37. The analysis that serves as a reality check to identify a project's limiting factors
Performance Analysis
Image oriented - interactive - immediate - and intimate.
Constraints analysis
Misplacing ownership - misaligning incentives - saving recognition - playing favorites - misspeaking praise

38. Two characteristics for any coaching program to succeed
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies
DMAIC methodology - IPO model - flowcharting - evaluation models
An unknown or uncontrolled variable that produces an effect
Objectivity - confidentiality

39. LMS
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).
Purpose and character of use (commercial or nonprofit educational use) - nature of the copyrighted work - amount of the work used in relationship to the whole of the work - effect on the market potential for or value of the copyrighted work
Cross-functional - cross-country/international
Experiential learning

40. Compare/contrast chaos and complexity
Semantic differential
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.
Growth - exploratory - establishment - maintenance - decline

41. DMAIC
Synchrononous occurs at a given time with a live instructor. Asynchronous is self-paced and available at any time.
Subject-matter expert
- measure - analyze - improve - control
Kurt Lewin's forcefield analysis

42. The tasks involved in the implementation phase of strategic development
Kurt Lewin's forcefield analysis
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives
Behavorism
External/organizational scans - identify business needs - identify change initiatives - collect data - analyze data - report on the data - design the change initiative

43. The term for the relationship of people's positions in space
A collection of code containing instructions for a computer to perform a specific action
Productivity Environmental Preference Survey (PEPS) - Canfield Learning Style Inventory - and Learning Style Questionnaire
Proxemics
Data from archival records - existing records - report - and data

44. Content validity

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45. Two guiding principles of displaying quantative data in charts and graphs
Scaling and integrity
Solution Selection
Business needs - performance needs - learning needs - and learner needs
Business Analysis

46. Level 2 evaluation
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.
In statistics - it means probably true
- measure - analyze - improve - control
Learning

47. The five factors that affect human performance
DMAIC methodology - IPO model - flowcharting - evaluation models
Knowledge - skills - desire - environment - and opportunity
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.
Semantic differential

48. The fifth component of the ASTD HPI model
Solution Implementation
Formulation - Development - Implementation - Evaluation
Numbers or variables used to classify a system
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.

49. Cordinal data
Numbers or variables used to rank order a system
Seels and Glasgow instructional systems design model
DMAIC methodology - IPO model - flowcharting - evaluation models
HPI uses a results-based - systematic approach - HPI focuses on accomplishments before behavior - Organizations are systems.

50. The tasks involved in the formulation phase of strategic development
Identify organizational values - development mission - develop vision - develop value statements
Reaction
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials
The most frequently occurring value

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