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Certified Professional In Learning And Performance Cplp
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certifications
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Information Architecture
A description or design specification for how information should be treated and organized.
Identify performance gaps - gains commitment to learning - constructs practice to close gaps - drives application and reflection to improve competence
A variable the influences the dependent variable
An HTML tag identifying the context of the contents on a website or knowledge base.
2. Sequencing and structure are closely related. What is the order in which skills and information are taught
Sequence
Pilot tests - technical reviews - production reviews
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.
Learning Management System (LMS)
3. Information
Return-on-investment ( (Benefits - Costs) / Costs) * 100
Long-term process for performance improvement based on 1-on-1 interactions where mentee retains the responsibility for improvement
Data that has been given context
Upper-left cerebral - lower-left limbic - upper-right cerebral - and lower-right limbic
4. The process where each member of a group makes their opinions conform to the perceived group consensus
Phone - VoIP - online meetings - email - specialized software
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).
Managers are responsible for their own development - executives are responsible for the development of their subordinates - the organization is responsible for providing growth opportunities
Groupthink
5. Two theories of motivation for coaching
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6. The two management practices similar to complexity theory
Request for proposal. A communication from an organization to potential vendors that defines the organizations needs and how to respond to those needs.
Learning organizations - systems thinking
Enabling objectives
Sorting - tabulating - and comparing raw to summarized data
7. Four cases when a trainer should not use a chart pack
Reaction
Feedback
Focused on learning and using new necessary skills through incremental change
Room size or number of participants is too large - when trainer wants to be more formal - when trainer has illegible handwriting - when the trainer presents the same program regularly.
8. The three parts of the problem-solving model
Diagnose the problem - generate alternative actions/behaviors - identify consequences for those actions/behaviors
Howard Gardner
Threat - problem - solution - habit
Self-contained chunk of instructional material
9. Types of formative evaluation
Pilot tests - technical reviews - production reviews
- measure - analyze - improve - control
Ideas - processes - procedures - methods of operation - concepts - principles - and discoveries
Self-study guides - job aids - instructor-led materials - technology-delivered training deliverables - assessments
10. The four parts of the International Federation's (ICF) ethical standards
Subject-matter expert
Thinking about the whole organization - rather than individuals - and looking primarily at processes
Philosophy of coaching - definition of coaching - standards of ethical coaching conduct - pledge of coaching ethics
DMAIC methodology - IPO model - flowcharting - evaluation models
11. Process Map
Communication - client motivation - self-management - technical skills
A visual tools used to systematically describe actions/behaviors in a sequential flow - including all the steps and tasks for that process flow.
Silence
Walk towards a participant as they speak
12. The second component of the ASTD HPI model
Long-term process for performance improvement based on 1-on-1 interactions where mentee retains the responsibility for improvement
Performance Analysis
Create new hire training - develop behavior-based interview questions - write performance objectives - prepare employees for career progression
The multiple dependent variables in a study with multiple independent variables
13. The sixth component of the ASTD HPI model
Evaluation
Engage learner's attention - present materials as input to brain - practice with ideas and skills - review to create new connections and applications
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.
Visual - Auditory - and Kinestethic
14. ROI
The extent to which an instrument represents the program's content
Return-on-investment ( (Benefits - Costs) / Costs) * 100
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites
Feedback
15. Exercises that include a form of real-life situation that allows participants to practice is called
Simulations
Diagnose the problem - generate alternative actions/behaviors - identify consequences for those actions/behaviors
Understandable - accurate - functional
Communication - client motivation - self-management - technical skills
16. Three tasks for knowledge mapping
Documentation audit - information system survey - identification of external information sources
Establish scope - create plan - implement plan - monitor/evaluate/revise plan
Entertainment - interaction - control - usability - and customization
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.
17. Four ways to create a learning climate based on Knowles' work
To aid in career planning
The extent to which an instrument represents the program's content
Create safe haven for learning - create a comfortable environment - encourage participation - facilitate more than lecture.
Split-half
18. Two circumstances where e-learning is particularly useful
Synchrononous occurs at a given time with a live instructor. Asynchronous is self-paced and available at any time.
Rote skills - and prerequisite material
Charts - graphs
Discovery - Dream - Design - and Destiny
19. Four tools and techniques related to six sigma
Data from archival records - existing records - report - and data
DMAIC methodology - IPO model - flowcharting - evaluation models
Bloom's Taxonomy
A visual tools used to systematically describe actions/behaviors in a sequential flow - including all the steps and tasks for that process flow.
20. List David Kolk's four learning styles
Convergers - divergers - assimilators - and accommodators
Central tendency
Synchrononous occurs at a given time with a live instructor. Asynchronous is self-paced and available at any time.
Formulation - Development - Implementation - Evaluation
21. the meaning of significant - in a statistical context
An effective - structured way that captures people's learning from an experience.
Accelerated Learning
No right or final answers - cause and effect not related to space and time - all solutions require careful consideration - behavior gets worse before it gets better - all systems have limits - foresight benefits the organization
In statistics - it means probably true
22. Compare/contrast chaos and complexity
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.
Convergers - divergers - assimilators - and accommodators
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles
Silence
23. The five characteristics of every job that influence employee motivation
Written tests - oral Q&A - performance tests - role plays
Audience - Behavior - Condition - and Degree
Skill variety - task identity - task significance - autonomy - feedback
The minimum time schedule for completing all the tasks in a project with several overlapping or dependent tasks.
24. Four characteristics of tasks that are well-suited for job aids
Low frequency - high complexity - high consequence of error - high probability of change in the future
Managers are responsible for their own development - executives are responsible for the development of their subordinates - the organization is responsible for providing growth opportunities
Structure
Balanced scorecard
25. Skills / knowledge areas that SMEs may lack
Personal space
Experiencing - publishing - processing - generalizing - and applying
Adult learning theories - instructional design techniques
The world is created in conversation
26. Five ways to use storytelling
Rote skills - and prerequisite material
Disengagement - disidentification - disorientation - and disenchantment.
Self-contained chunk of instructional material
Capture attention - help message to be remembered - establish rapport - build credibility - and build team unity.
27. Describe a message board
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles
Cognitive
Raw and non-contextual - and can exist in forms usable or not
Websites where users post questions - thoughts and observations - and can reply to other users postings of the same
28. Two guiding principles of displaying quantative data in charts and graphs
Hypothetical
Scaling and integrity
The mid-point of the distribution - 50% of the values are above/below this value
Maslow's hierarchy
29. Three conditions that warrant multi-rater feedback
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs
Return-on-investment ( (Benefits - Costs) / Costs) * 100
Balanced scorecard
Structure
30. Content validity
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31. Closed questions
A collection of code containing instructions for a computer to perform a specific action
Questions that check for understanding or test for consensus
Rehersal
Facilitation is used to involve participants - and to help them learn from one another.
32. Malcolm Knowles' work tipped the instructional systems design scale. The two ends of that scale
Learner-centered - content-centered
Suggestopedia
Gain understanding or learning objectives - learn the materials - practice the delivery - prepare questions to stimulate learning.
Brainstorming - case studies - and role plays
33. The way of learning that stresses experience and reflection - and uses an inductive learning process that takes a learner through five stages: experiencing - publishing - processing - generalizing - and applying
Characteristics of adults as learners (CAL) conceptual framework
Robert Mager
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.
Experiential learning
34. Predictive validity
In statistics - it means probably true
The extent to which an instrument predicts future results
The multiple dependent variables in a study with multiple independent variables
Questions that stimulate discussion
35. Dependent
The outcome that depends on the independent variable and covariates
The mid-point of the distribution - 50% of the values are above/below this value
Adult learning theories - instructional design techniques
Objectivity - confidentiality
36. Describe noise - in communication theory
Something that disrupts the flow of information between source and receiver
Create safe haven for learning - create a comfortable environment - encourage participation - facilitate more than lecture.
Inputs - outputs - process controls - and resources.
Learner characteristics like age - educational background - cultural background - learner expectations - and learn motivation to attend
37. The six founding principles of systems thinking
Culture - vision - strategy - and structure
No right or final answers - cause and effect not related to space and time - all solutions require careful consideration - behavior gets worse before it gets better - all systems have limits - foresight benefits the organization
Awareness - modeling - targeted interventions - desensitization - training
Action plans - interviews - questionnaires - focus groups - performance contracts
38. Triple-loop learning
The selection of measurement points which can have a large impact on the research's ability to be generalized
Suggestopedia
Focused on fundamental shifts in how people view themselves - and intentional alterations of beliefs and values about the world and themselves
Facilitators establish the initial mood or climate of the class experience - and clarify the purpose of individuals as well as the general purposes of the group
39. EPSS
Learner-centered - content-centered
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.
Performance audit
Gain understanding or learning objectives - learn the materials - practice the delivery - prepare questions to stimulate learning.
40. The three major tasks of analyzing data
Bloom's Taxonomy
Awareness - modeling - targeted interventions - desensitization - training
Sorting - tabulating - and comparing raw to summarized data
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.
41. The system that uses knowledge - skills - and attitudes (KSAs) to describe three types of learning
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42. Three learner preferences as defined by the VAK model
Cross-functional - cross-country/international
Performance records - direct observation - supervisor checklists
Capture attention - help message to be remembered - establish rapport - build credibility - and build team unity.
Visual - Auditory - and Kinestethic
43. Types of Level 3 instruments
Determine business impact - improve the design of the learning experience - determine the content's adequacy
Scaling and integrity
Information - feedback
Action plans - interviews - questionnaires - focus groups - performance contracts
44. Single-loop learning
The most frequently occurring value
The extent to which an instrument predicts future results
Focused on fundamental shifts in how people view themselves - and intentional alterations of beliefs and values about the world and themselves
Focused on learning and using new necessary skills through incremental change
45. The e-Learning techniques allows learners to personally assess what can be learned - the value of the content - and the difficulty of the content
Technical competence - people skills - conceptual skills - results - taste - judgment - character
Chat rooms are essentially synchronous (real-time) message boards.
Audience - Behavior - Condition - and Degree
Navigation
46. Two characteristics for any coaching program to succeed
Skill variety - task identity - task significance - autonomy - feedback
Upper-left cerebral - lower-left limbic - upper-right cerebral - and lower-right limbic
Learning Management System (LMS)
Objectivity - confidentiality
47. The three building blocks of knowledge management
Constraints analysis
Driving forces - restraining forces - current state - desired state
Data - Information - Knowledge
Computer-based training. Any learning event that uses computers as the primary distributions method.
48. Continuous
Understandable - accurate - functional
Audience - behavior - condition - and degree
Lack of knowledge or skills - lack of physical resources - process problems - lack of information - lack of leadership - lack of information on consequences - lack of motivation - inadequate feedback - inadequate incentives - performer's lack of capa
A variable whose quantification can be broken down into very small units - often called analog (opposed to discrete)
49. The topics of the A-B-C-D training development process
Solution Implementation
Characteristics of adults as learners (CAL) conceptual framework
When the cause of the problem is a lack of knowledge or skills
Audience - behavior - condition - and degree
50. The analysis that identifies forces that maintain the status quo - and the approaches to allow change
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