Instructions:

• Answer 50 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The method where instruction is provided in a self-directed format that is available at all times - even with a facilitator is not online
Likert scale
Asynchronous
Skill variety - task identity - task significance - autonomy - feedback
Chat rooms are essentially synchronous (real-time) message boards.


2. The third component of the ASTD HPI model
Websites where users post questions - thoughts and observations - and can reply to other users postings of the same
Cause Analysis
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.
Productivity Environmental Preference Survey (PEPS) - Canfield Learning Style Inventory - and Learning Style Questionnaire


3. The three levels of problems in systems thinking
A variable in whole number or distinct units (opposed to continuous)
Proxemics
Structures - patterns - events
Ishikawa - fishbone


4. The guidelines Carl Rogers describes as critical elements to remember in adult learning situations
Facilitators establish the initial mood or climate of the class experience - and clarify the purpose of individuals as well as the general purposes of the group
Learning style
Surveys
Upper-left cerebral - lower-left limbic - upper-right cerebral - and lower-right limbic


5. Two types of job rotations
Cross-functional - cross-country/international
Discovery - Dream - Design - and Destiny
Two-aix matrixes - flowcharts - dichotomy - graphic models
A variable whose quantification can be broken down into very small units - often called analog (opposed to discrete)


6. The model (a pyramid) from bottom to top is: physiology - safety - belongingness - esteem - and self-actualization

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7. The learning theory that attempts to involve the left and right hemispheres of the brain to make learning more natural
Conduct a SWOT - establish strategic goals - develop strategies to achieve the strategic goals
Questionnaires - follow-up interviews - observation checklists
Accelerated Learning
Do not discriminate in any aspect of employment based on disabilities - with reasonable accommodations such as interpreters - reading aids - instructional material modifications - etc.


8. Information Chunking
Socratic questioning
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.
Gain understanding or learning objectives - learn the materials - practice the delivery - prepare questions to stimulate learning.


9. Things a forcefield analysis ensures
No area is overlooked - forces to be used are known - there is time to develop other strategies if the analysis reveals the need
Websites where users post questions - thoughts and observations - and can reply to other users postings of the same
Perform a front-end analysis
Long-term process for performance improvement based on 1-on-1 interactions where mentee retains the responsibility for improvement


10. Content validity

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11. The four characteristics of online communication
A measure of the variability of scores from the mean
Upper-left cerebral - lower-left limbic - upper-right cerebral - and lower-right limbic
Image oriented - interactive - immediate - and intimate.
Threat - problem - solution - habit


12. The way of learning that stresses experience and reflection - and uses an inductive learning process that takes a learner through five stages: experiencing - publishing - processing - generalizing - and applying
Experiential learning
High cost - scheduling difficulties - and temporary (unless learners have opportunity to practice)
Charts - graphs
Terminal objectives


13. The two management practices similar to complexity theory
Learning organizations - systems thinking
Split-half
The outcome that depends on the independent variable and covariates
- measure - analyze - improve - control


14. The instrument where participants rate two contrasting ideas or words by circling points on a line
Learner-centered - content-centered
Threat - problem - solution - habit
Image oriented - interactive - immediate - and intimate.
Semantic differential


15. The processes performance management is primarily concerned with
Performance Analysis
Developing employees - motivating employees - deploying employees - aligning people to process to increase performance
Socratic questioning
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs


16. Four stages of accelerated learning

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17. Three conditions that warrant multi-rater feedback
Pilot tests - technical reviews - production reviews
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs
Initiating - planning - executing - controlling - closing


18. Examples of courseware
Managerial/administrative - supervisory - functional
Presentation software
Self-study guides - job aids - instructor-led materials - technology-delivered training deliverables - assessments
Hard data


19. Three advantages of interviews as a data gathering technique
Rich data - comparable data across interviews with proper construction of interview protocol - and adds depth to quantative methods
Image oriented - interactive - immediate - and intimate.
Meta-evaluation
Learning Management System (LMS)


20. Closed questions
Maslow's hierarchy
Questions that check for understanding or test for consensus
Extroversion/Introversion - Sensing/Intuition - Thinking/Feeling - Judgment/Perception
Growth - exploratory - establishment - maintenance - decline


21. Two examples of performance support systems
Facilitators establish the initial mood or climate of the class experience - and clarify the purpose of individuals as well as the general purposes of the group
Suggestopedia
Job aids - and EPSS
Solution Selection


22. The method by which a trainer recognize signs of boredom - disinterest - or lack of understanding
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection
Time and resource intensive - undue influence of vocal member(s) - difficult to facilitate with a single facilitator to encourage participation and take notes
Threat - problem - solution - habit
Observe body language


23. BCR
Benefit-to-cost ratio (Total Benefit / Total Program Cost)
Learning Management System (LMS)
Likert scale
Skill variety - task identity - task significance - autonomy - feedback


24. The elements of the 4-D cycle
Discovery - Dream - Design - and Destiny
Cost-effectiveness - accessibility and application - learner access - and self-direction
Room size or number of participants is too large - when trainer wants to be more formal - when trainer has illegible handwriting - when the trainer presents the same program regularly.
Feedback


25. Karl Albrecht's progressive psychological phases of change response
Groupthink
Threat - problem - solution - habit
Chat rooms are essentially synchronous (real-time) message boards.
Validity


26. LCMS
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.
Enabling objectives
A measure of the variability of scores from the mean
Self-study guides - job aids - instructor-led materials - technology-delivered training deliverables - assessments


27. The type of question - often starting with 'what if ...' - that is used to get learners to thinking freely
Hypothetical
Pilot tests - technical reviews - production reviews
Long-term process for performance improvement based on 1-on-1 interactions where mentee retains the responsibility for improvement
Evaluation


28. When a WLP professional - prior to a learning session - plans seating arrangement - arranges refreshments - determines goals and expectations for the class - what are they attempting to affect
Indicate whether response was correct - explain an incorrect response or clarify a correct response - give instructions on how to proceed
External and environmental influences
Social contexting - contexting - authority - and concept of time
The selection of measurement points which can have a large impact on the research's ability to be generalized


29. An evaluation of an evaluation
Meta-evaluation
Documentation audit - information system survey - identification of external information sources
Balanced scorecard
Learner characteristics like age - educational background - cultural background - learner expectations - and learn motivation to attend


30. Four characteristics of effective openers

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31. Types of Level 3 instruments
Create new hire training - develop behavior-based interview questions - write performance objectives - prepare employees for career progression
Benefit-to-cost ratio (Total Benefit / Total Program Cost)
Navigation
Action plans - interviews - questionnaires - focus groups - performance contracts


32. The five stages of D. E. Super's developmental framework
A variable whose quantification can be broken down into very small units - often called analog (opposed to discrete)
Growth - exploratory - establishment - maintenance - decline
Socratic questioning
Accelerated Learning


33. The method used to identify all duties - responsibilities - and tasks that make up a single job function or role
Experiential learning
Job analysis
Validity
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials


34. Confounding
Technical competence - people skills - conceptual skills - results - taste - judgment - character
Pedagogy
Knowledge that has been documented - includes books - manuals - training courses - job aids - software rules - databases - etc.
An unknown or uncontrolled variable that produces an effect


35. The three foundations of action learning

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36. Three drawbacks of classroom training
High cost - scheduling difficulties - and temporary (unless learners have opportunity to practice)
The sum of the numbers divided by the total number of values
Experiencing - publishing - processing - generalizing - and applying
External/organizational scans - identify business needs - identify change initiatives - collect data - analyze data - report on the data - design the change initiative


37. Describe a chat room
Communication - client motivation - self-management - technical skills
Chat rooms are essentially synchronous (real-time) message boards.
External/organizational scans - identify business needs - identify change initiatives - collect data - analyze data - report on the data - design the change initiative
Questions that stimulate discussion


38. Nominal data
Numbers or variables used to classify a system
Knowledge in one's personal memory - includes judgment - insights - experience - know-how - personal beliefs - and personal values.
Presentation software
Evaluation


39. The tasks involved in the formulation phase of strategic development
Identify organizational values - development mission - develop vision - develop value statements
Discovery - Dream - Design - and Destiny
Central tendency
Proxemics


40. A computer application that is linked directly to another application to train or guide workers through a task
Opportunity-centered
Electronic performance support system (EPSS)
Change is a process not an event. Change management is the process of directing change at each level of an organization.
Learning


41. Four things a coach does
Howard Gardner
Lack of knowledge or skills - lack of physical resources - process problems - lack of information - lack of leadership - lack of information on consequences - lack of motivation - inadequate feedback - inadequate incentives - performer's lack of capa
Identify performance gaps - gains commitment to learning - constructs practice to close gaps - drives application and reflection to improve competence
Presentation software


42. Three process principles of strategic management development that are likely to remain constant across organizations
Managers are responsible for their own development - executives are responsible for the development of their subordinates - the organization is responsible for providing growth opportunities
Sorting - tabulating - and comparing raw to summarized data
Reliability
Ishikawa - fishbone


43. The system that uses knowledge - skills - and attitudes (KSAs) to describe three types of learning

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44. The tasks involved in the evaluation phase of strategic development
Review strategies - measure performance - take correction action
In statistics - it means probably true
Rich data - comparable data across interviews with proper construction of interview protocol - and adds depth to quantative methods
Diagnose the problem - generate alternative actions/behaviors - identify consequences for those actions/behaviors


45. Five job analysis methods
Howard Gardner
Economic - social - political and legislative - workforce - technological - and competitive.
Structure and processes - resources - information - knowledge and skills - motives - and wellness.
Interview - survey/questionnaire - observation - focus group - work diary/work log


46. Sequencing and structure are closely related. What is the order in which skills and information are taught
Experiencing - publishing - processing - generalizing - and applying
Eager to succeed - open to support - interested in different tactics/methods and trying those out - learning oriented
Return-on-investment ( (Benefits - Costs) / Costs) * 100
Sequence


47. What is the primary reason for 360-degree feedback
Pilot tests - technical reviews - production reviews
Ideas - processes - procedures - methods of operation - concepts - principles - and discoveries
Likert scale
To aid in career planning


48. VR
Thinking about the whole organization - rather than individuals - and looking primarily at processes
DMAIC methodology - IPO model - flowcharting - evaluation models
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.
Semantic differential


49. Four variables that effect how members of a culture think and express themselves
Social contexting - contexting - authority - and concept of time
Lack of knowledge or skills - lack of physical resources - process problems - lack of information - lack of leadership - lack of information on consequences - lack of motivation - inadequate feedback - inadequate incentives - performer's lack of capa
Harless' front-end analysis model
In statistics - it means probably true


50. The three tasks of business analysis
Upper-left cerebral - lower-left limbic - upper-right cerebral - and lower-right limbic
Identify business goals - clarify those goals - determine specificity and measurability of the goals.
Information - resources - incentives/consequences - knowledge and skills - capacity - and motivation.
Balanced scorecard