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Certified Professional In Learning And Performance Cplp

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Types of Level 2 instruments
Job analysis
Socratic questioning
Information that combined with understanding enables understanding
Written tests - oral Q&A - performance tests - role plays

2. Two types of job rotations
Cross-functional - cross-country/international
No area is overlooked - forces to be used are known - there is time to develop other strategies if the analysis reveals the need
Separation of place - time - or both among learners - instructors - and learning resources; Interactions are conducted through one or mode media.
Learning style

3. The e-Learning techniques allows learners to personally assess what can be learned - the value of the content - and the difficulty of the content
Bloom's Taxonomy
The mid-point of the distribution - 50% of the values are above/below this value
Navigation
The world is created in conversation

4. Standard deviation
Proxemics
A measure of the variability of scores from the mean
Documentation audit - information system survey - identification of external information sources
The multiple dependent variables in a study with multiple independent variables

5. Qualitative
Measures looking at opinions - behaviors - and attributes
Something that disrupts the flow of information between source and receiver
Indicate whether response was correct - explain an incorrect response or clarify a correct response - give instructions on how to proceed
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives

6. When is training the appropriate solution to a performance problem
When the cause of the problem is a lack of knowledge or skills
The whole is more than the sum of the parts - patterns are everywhere in the system - cause and effect is never simple - history does and does not repeat itself - change come from chaos - the future can and cannot be predicted
Image oriented - interactive - immediate - and intimate.
Icebreakers do not have to relate to the session materials. Opening exercise introduces the session materials being taught.

7. Extant
Data from archival records - existing records - report - and data
The mid-point of the distribution - 50% of the values are above/below this value
Socratic questioning
Speed - quantity - quality/accuracy - thoroughness - timeliness

8. Types of Level 3 instruments
The outcome that depends on the independent variable and covariates
In statistics - it means probably true
Action plans - interviews - questionnaires - focus groups - performance contracts
Suggestopedia

9. List six categories of HPI solutions
Structures - patterns - events
Structure and processes - resources - information - knowledge and skills - motives - and wellness.
Functional context
Two-aix matrixes - flowcharts - dichotomy - graphic models

10. The kinds of objectives that support the final behavioral outcomes by breaking them down into more manageable chunks
Data - Information - Knowledge
Identify business goals - clarify those goals - determine specificity and measurability of the goals.
Matching current - usually high-potential employees - with future roles within the company to systematic prepare them for a future role
Enabling objectives

11. The six major factors that influence performance in Gilbert's behavior engineering model
Information - resources - incentives/consequences - knowledge and skills - capacity - and motivation.
Matching current - usually high-potential employees - with future roles within the company to systematic prepare them for a future role
The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as - associated processes like creating - gathering - organizing - ret
Something that disrupts the flow of information between source and receiver

12. The three competency elements that constitute most jobs
Managerial/administrative - supervisory - functional
Initiating - planning - executing - controlling - closing
Observe body language
Capture attention - reveal trainer's style - raise participant's comfort level - introduce the topic of the presentation.

13. An evaluation of an evaluation
Identify business goals - clarify those goals - determine specificity and measurability of the goals.
Theatre style
Language - speech - environmental - and psychological
Meta-evaluation

14. Five conflict responses
Knowledge in one's personal memory - includes judgment - insights - experience - know-how - personal beliefs - and personal values.
Cognitivism
Perform a front-end analysis
Competing - accommodating - avoiding - collaborating - and compromising.

15. The popularizer of the multiple intelligences theory
Surveys
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials
Howard Gardner
Speed - quantity - quality/accuracy - thoroughness - timeliness

16. The way of learning that stresses experience and reflection - and uses an inductive learning process that takes a learner through five stages: experiencing - publishing - processing - generalizing - and applying
Competing - accommodating - avoiding - collaborating - and compromising.
Experiential learning
Create new hire training - develop behavior-based interview questions - write performance objectives - prepare employees for career progression
DMAIC methodology - IPO model - flowcharting - evaluation models

17. Four ways to create a learning climate based on Knowles' work
Ishikawa - fishbone
Growth - exploratory - establishment - maintenance - decline
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies
Create safe haven for learning - create a comfortable environment - encourage participation - facilitate more than lecture.

18. The components of the action learning formula
Growth - exploratory - establishment - maintenance - decline
Accelerated Learning
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection
Evaluation

19. The fifth component of the ASTD HPI model
Management - performance
Adult learning theories - instructional design techniques
Solution Implementation
Social contexting - contexting - authority - and concept of time

20. Three tasks for knowledge mapping
Documentation audit - information system survey - identification of external information sources
The world is created in conversation
The extent to which an instrument predicts future results
Presentation software

21. Two influences of great effect on employee motivation
Control groups - management estimates - extant data - external studies
The most frequently occurring value
Silence
Management - performance

22. succession planning
- measure - analyze - improve - control
Matching current - usually high-potential employees - with future roles within the company to systematic prepare them for a future role
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat
Extroversion/Introversion - Sensing/Intuition - Thinking/Feeling - Judgment/Perception

23. When a WLP professional - prior to a learning session - plans seating arrangement - arranges refreshments - determines goals and expectations for the class - what are they attempting to affect
External and environmental influences
Room size or number of participants is too large - when trainer wants to be more formal - when trainer has illegible handwriting - when the trainer presents the same program regularly.
Information that combined with understanding enables understanding
Harless' front-end analysis model

24. The other names for a cause-and-effect diagram
A variable in whole number or distinct units (opposed to continuous)
Form - storm - norm - perform - and adjourn.
Extroversion/Introversion - Sensing/Intuition - Thinking/Feeling - Judgment/Perception
Ishikawa - fishbone

25. The core belief of appreciative inquiry theory
Two-aix matrixes - flowcharts - dichotomy - graphic models
The world is created in conversation
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.
Silence

26. The second component of the ASTD HPI model
Bloom's taxonomy - six sigma - Kepner-Tregoe
The expected range of a measurement
Self-contained chunk of instructional material
Performance Analysis

27. The questioning technique that seeks to develop critical thinking and creativity
Driving forces - restraining forces - current state - desired state
A measure of the variability of scores from the mean
Socratic questioning
A collection of code containing instructions for a computer to perform a specific action

28. The methods learning organizations use to create and foster productive learning
Maslow's hierarchy - McGregor's Theory X and Y of management
Sorting - tabulating - and comparing raw to summarized data
Culture - vision - strategy - and structure
Perform a front-end analysis

29. LCMS
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives
Skill variety - task identity - task significance - autonomy - feedback
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.
Thinking about the whole organization - rather than individuals - and looking primarily at processes

30. Information
Change is a process not an event. Change management is the process of directing change at each level of an organization.
Conduct a SWOT - establish strategic goals - develop strategies to achieve the strategic goals
Websites where users post questions - thoughts and observations - and can reply to other users postings of the same
Data that has been given context

31. Describe how facilitation differs from training
Knowledge that has been documented - includes books - manuals - training courses - job aids - software rules - databases - etc.
Structures - patterns - events
Theatre style
Facilitation is used to involve participants - and to help them learn from one another.

32. Four tools and techniques related to six sigma
DMAIC methodology - IPO model - flowcharting - evaluation models
problem - establish action plan - clarify values - identify alternatives - discover probable outcomes - eliminate alternatives systematically - start action
Awareness - modeling - targeted interventions - desensitization - training
Socratic questioning

33. Exercises that include a form of real-life situation that allows participants to practice is called
Problem - action learning group - emphasis on careful questioning and listening - resolution to take action - commitment to learning - group facilitator/learning coach
Simulations
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).
Measures of quantity or numbers

34. Describe noise - in communication theory
Hypothetical
Numbers or variables used to classify a system
Something that disrupts the flow of information between source and receiver
Learning

35. Predictive validity
The extent to which an instrument predicts future results
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites
Job aids - and EPSS
Subject-matter expert

36. RFP
Misplacing ownership - misaligning incentives - saving recognition - playing favorites - misspeaking praise
Identify organizational values - development mission - develop vision - develop value statements
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.
Request for proposal. A communication from an organization to potential vendors that defines the organizations needs and how to respond to those needs.

37. LMS
High cost - scheduling difficulties - and temporary (unless learners have opportunity to practice)
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles
Culture - vision - strategy - and structure

38. The three fundamental principles of HPI
Chat rooms are essentially synchronous (real-time) message boards.
HPI uses a results-based - systematic approach - HPI focuses on accomplishments before behavior - Organizations are systems.
Solution Implementation
Purpose and character of use (commercial or nonprofit educational use) - nature of the copyrighted work - amount of the work used in relationship to the whole of the work - effect on the market potential for or value of the copyrighted work

39. The analysis that serves as a reality check to identify a project's limiting factors
Constraints analysis
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.
Learner characteristics like age - educational background - cultural background - learner expectations - and learn motivation to attend

40. List 10 types of root causes

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41. The instrument where participants rate two contrasting ideas or words by circling points on a line
Polling questions
Convergers - divergers - assimilators - and accommodators
Semantic differential
Socratic questioning

42. The theory that describes how intelligences reflect how people prefer to process information
Multiple intelligences theory
Maslow's hierarchy
Disengagement - disidentification - disorientation - and disenchantment.
Phone - VoIP - online meetings - email - specialized software

43. A method used to evaluation organizational effectiveness beyond financial measures
Electronic performance support system (EPSS)
Job analysis
Balanced scorecard
Numbers or variables used to classify a system

44. Five ways to use storytelling
Self-contained chunk of instructional material
Capture attention - help message to be remembered - establish rapport - build credibility - and build team unity.
Something that disrupts the flow of information between source and receiver
Structure and processes - resources - information - knowledge and skills - motives - and wellness.

45. The instructional design model is based on the assumptions that design happens in a context of project management that establishes roles - tasks - timelines - budgets - checkpoints - and supervisory procedures
Seels and Glasgow instructional systems design model
Thinking about the whole organization - rather than individuals - and looking primarily at processes
Proxemics
To aid in career planning

46. The learning theory that attempts to involve the left and right hemispheres of the brain to make learning more natural
Visual - Auditory - and Kinestethic
Accelerated Learning
Polling questions
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives

47. Level 2 evaluation
Rote skills
Extroversion/Introversion - Sensing/Intuition - Thinking/Feeling - Judgment/Perception
Learning
A variable in whole number or distinct units (opposed to continuous)

48. What does proxemics refer to?
Indicate whether response was correct - explain an incorrect response or clarify a correct response - give instructions on how to proceed
Personal space
Matching current - usually high-potential employees - with future roles within the company to systematic prepare them for a future role
Meta-evaluation

49. The method a trainer can use to encourage a participant to continue speaking
Formative evaluation
Groupthink
Walk towards a participant as they speak
Hard data

50. Information Architecture
Cost-effectiveness - accessibility and application - learner access - and self-direction
Chat rooms are essentially synchronous (real-time) message boards.
A description or design specification for how information should be treated and organized.
Capture attention - help message to be remembered - establish rapport - build credibility - and build team unity.

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