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Certified Professional In Learning And Performance Cplp

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Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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1. List David Kolk's four learning styles
Pilot tests - technical reviews - production reviews
The selection of measurement points which can have a large impact on the research's ability to be generalized
Convergers - divergers - assimilators - and accommodators
Subject-matter expert

2. The three tasks of business analysis
Identify business goals - clarify those goals - determine specificity and measurability of the goals.
Driving forces - restraining forces - current state - desired state
Thinking about the whole organization - rather than individuals - and looking primarily at processes
Scaling and integrity

3. What is the primary reason for 360-degree feedback
Raw and non-contextual - and can exist in forms usable or not
Inputs - outputs - process controls - and resources.
To aid in career planning
Surveys

4. A computer application that is linked directly to another application to train or guide workers through a task
To aid in career planning
Electronic performance support system (EPSS)
Rote skills
Synchrononous occurs at a given time with a live instructor. Asynchronous is self-paced and available at any time.

5. The tasks involved in the formulation phase of strategic development
Identify organizational values - development mission - develop vision - develop value statements
The process that connects information - education - expertise - and practical application of people in an organization for the purposes of sharing and access.
Upper-left cerebral - lower-left limbic - upper-right cerebral - and lower-right limbic
Formulation - Development - Implementation - Evaluation

6. The reliability test where one test is split into two shorter ones - by randomly assigning test items to one half or the other
Terminal objectives
Split-half
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat
Threat - problem - solution - habit

7. Information Architecture
A description or design specification for how information should be treated and organized.
Bloom's taxonomy - six sigma - Kepner-Tregoe
Performance records - direct observation - supervisor checklists
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.

8. The factors that are defined during the performance gap analysis
Driving forces - restraining forces - current state - desired state
Presentation software
Data that has been given context
Diagnose the problem - generate alternative actions/behaviors - identify consequences for those actions/behaviors

9. Closed questions
Information - resources - incentives/consequences - knowledge and skills - capacity - and motivation.
Self-study guides - job aids - instructor-led materials - technology-delivered training deliverables - assessments
Brainstorming - case studies - and role plays
Questions that check for understanding or test for consensus

10. The popularizer of the multiple intelligences theory
problem - establish action plan - clarify values - identify alternatives - discover probable outcomes - eliminate alternatives systematically - start action
Simulations
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).
Howard Gardner

11. Single-loop learning
Request for proposal. A communication from an organization to potential vendors that defines the organizations needs and how to respond to those needs.
- measure - analyze - improve - control
Focused on learning and using new necessary skills through incremental change
The most frequently occurring value

12. Types of synthesis models
Self-contained chunk of instructional material
Howard Gardner
Two-aix matrixes - flowcharts - dichotomy - graphic models
Preparation

13. Five conflict responses
Numbers or variables used to rank order a system
Presentation software
Competing - accommodating - avoiding - collaborating - and compromising.
Speed - quantity - quality/accuracy - thoroughness - timeliness

14. Five technologies that can be used to connect clients to coaches
A variable in whole number or distinct units (opposed to continuous)
Ishikawa - fishbone
Long-term process for performance improvement based on 1-on-1 interactions where mentee retains the responsibility for improvement
Phone - VoIP - online meetings - email - specialized software

15. Examples of internal factors that influence an organization
Threat - problem - solution - habit
Understandable - accurate - functional
Image oriented - interactive - immediate - and intimate.
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies

16. Four things a coach does
Identify performance gaps - gains commitment to learning - constructs practice to close gaps - drives application and reflection to improve competence
Misplacing ownership - misaligning incentives - saving recognition - playing favorites - misspeaking praise
Return-on-investment ( (Benefits - Costs) / Costs) * 100
Honesty - fairness - lawfulness - compassion - respect - loyalty - dependability

17. The seventh component of the ASTD HPI model
Change Management
Productivity Environmental Preference Survey (PEPS) - Canfield Learning Style Inventory - and Learning Style Questionnaire
Separation of place - time - or both among learners - instructors - and learning resources; Interactions are conducted through one or mode media.
Job aids - and EPSS

18. The measure that is defined by mean - median - and mode
Central tendency
A visual tools used to systematically describe actions/behaviors in a sequential flow - including all the steps and tasks for that process flow.
Rote skills - and prerequisite material
Do not discriminate in any aspect of employment based on disabilities - with reasonable accommodations such as interpreters - reading aids - instructional material modifications - etc.

19. The HPI tool used to collect current performance - learner analysis - and business needs
Formulation - Development - Implementation - Evaluation
Interviews
Robert Mager
Icebreakers do not have to relate to the session materials. Opening exercise introduces the session materials being taught.

20. Standard deviation
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs
Electronic performance support system (EPSS)
A measure of the variability of scores from the mean
Capture attention - help message to be remembered - establish rapport - build credibility - and build team unity.

21. The sixth component of the ASTD HPI model
Multiple intelligences theory
Conduct a SWOT - establish strategic goals - develop strategies to achieve the strategic goals
Evaluation
Opener - bridge - main body - and close

22. The purpose of workforce planning
Change is a process not an event. Change management is the process of directing change at each level of an organization.
Knowledge - skills
To improve performance by systematically developing human expertise through organizational development and training
Managerial/administrative - supervisory - functional

23. Types of Level 2 instruments
Written tests - oral Q&A - performance tests - role plays
Icebreakers do not have to relate to the session materials. Opening exercise introduces the session materials being taught.
Engage learner's attention - present materials as input to brain - practice with ideas and skills - review to create new connections and applications
Inputs - outputs - process controls - and resources.

24. The ability of the same measurement to produce consistent results over time
Facilitation is used to involve participants - and to help them learn from one another.
Change Management
Behavior
Reliability

25. The six major factors that influence performance in Gilbert's behavior engineering model
External and environmental influences
Robert Mager
Information - resources - incentives/consequences - knowledge and skills - capacity - and motivation.
Documentation audit - information system survey - identification of external information sources

26. Contrast mentoring to coaching
Developing employees - motivating employees - deploying employees - aligning people to process to increase performance
Results
Image oriented - interactive - immediate - and intimate.
Mentoring is longer term - and mentors do not have responsibility for participants improvement.

27. Level 3 evaluation
External/organizational scans - identify business needs - identify change initiatives - collect data - analyze data - report on the data - design the change initiative
Two-aix matrixes - flowcharts - dichotomy - graphic models
Socratic questioning
Results

28. The guidelines Carl Rogers describes as critical elements to remember in adult learning situations
Facilitators establish the initial mood or climate of the class experience - and clarify the purpose of individuals as well as the general purposes of the group
Knowledge - skills
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).
Threat - problem - solution - habit

29. Four stages of accelerated learning

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30. The technique that allows a WLP professional to present material in a professional manner - and keep a class focused on the correct topic
Myer-Briggs Type Indicator (MBTI) - DiSC personality profile
Entertainment - interaction - control - usability - and customization
Preparation
Maslow's hierarchy

31. Knowledge Mapping
Visual - Auditory - and Kinestethic
Cause Analysis
Image oriented - interactive - immediate - and intimate.
The process that connects information - education - expertise - and practical application of people in an organization for the purposes of sharing and access.

32. The learning theory that attempts to involve the left and right hemispheres of the brain to make learning more natural
Focused on fundamental shifts in how people view themselves - and intentional alterations of beliefs and values about the world and themselves
Theatre style
Psychomotor skills
Accelerated Learning

33. Predictive validity
The multiple dependent variables in a study with multiple independent variables
Form - storm - norm - perform - and adjourn.
Initiating - planning - executing - controlling - closing
The extent to which an instrument predicts future results

34. The model (a pyramid) from bottom to top is: physiology - safety - belongingness - esteem - and self-actualization

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35. The instrument where participants rate two contrasting ideas or words by circling points on a line
Learner characteristics like age - educational background - cultural background - learner expectations - and learn motivation to attend
Semantic differential
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.
Create safe haven for learning - create a comfortable environment - encourage participation - facilitate more than lecture.

36. The three levels of problems in systems thinking
A variable the influences the dependent variable
Structures - patterns - events
Change Management
Walk towards a participant as they speak

37. The way a person prefers to learn new content
Rote skills - and prerequisite material
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles
Learning style
Audience - Behavior - Condition - and Degree

38. The four most important skills for a coach
Communication - client motivation - self-management - technical skills
To improve performance by systematically developing human expertise through organizational development and training
Focused on learning and using new necessary skills through incremental change
Surveys

39. Four variables that effect how members of a culture think and express themselves
Social contexting - contexting - authority - and concept of time
Identify organizational values - development mission - develop vision - develop value statements
Learner characteristics like age - educational background - cultural background - learner expectations - and learn motivation to attend
Maslow's hierarchy

40. Four stages of transition through M&As
Identify business goals - clarify those goals - determine specificity and measurability of the goals.
Eager to succeed - open to support - interested in different tactics/methods and trying those out - learning oriented
Disengagement - disidentification - disorientation - and disenchantment.
Semantic differential

41. Dependent
Two-aix matrixes - flowcharts - dichotomy - graphic models
HPI uses a results-based - systematic approach - HPI focuses on accomplishments before behavior - Organizations are systems.
The outcome that depends on the independent variable and covariates
Experiential learning

42. Four ways to create a learning climate based on Knowles' work
Low frequency - high complexity - high consequence of error - high probability of change in the future
Create safe haven for learning - create a comfortable environment - encourage participation - facilitate more than lecture.
Action plans - interviews - questionnaires - focus groups - performance contracts
Numbers or variables used to classify a system

43. The other names for a cause-and-effect diagram
Cause Analysis
Phone - VoIP - online meetings - email - specialized software
Personal space
Ishikawa - fishbone

44. The three major tasks of analyzing data
Questions that stimulate discussion
Visual - Auditory - and Kinestethic
Sorting - tabulating - and comparing raw to summarized data
Likert scale

45. Dichotomous
Business Analysis
A variable that can have one of two possible values.
Organization - process - and job/performer.
Formulation - Development - Implementation - Evaluation

46. succession planning
Observe body language
Bloom's taxonomy - six sigma - Kepner-Tregoe
HPI uses a results-based - systematic approach - HPI focuses on accomplishments before behavior - Organizations are systems.
Matching current - usually high-potential employees - with future roles within the company to systematic prepare them for a future role

47. The purposes of training evaluation

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48. DMAIC
Knowledge in one's personal memory - includes judgment - insights - experience - know-how - personal beliefs - and personal values.
Information that combined with understanding enables understanding
- measure - analyze - improve - control
Bloom's taxonomy - six sigma - Kepner-Tregoe

49. Contrast synchronous to asynchronous e-learning
Synchrononous occurs at a given time with a live instructor. Asynchronous is self-paced and available at any time.
The mid-point of the distribution - 50% of the values are above/below this value
Capture attention - reveal trainer's style - raise participant's comfort level - introduce the topic of the presentation.
External/organizational scans - identify business needs - identify change initiatives - collect data - analyze data - report on the data - design the change initiative

50. The theory that describes a person starting at age 18 - moving from career exploration to a series of events including educational specialization that leads to a career path and a final career commitment

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