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Certified Professional In Learning And Performance Cplp

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Four common mistakes HPI professionals make in selecting - designing - and implementing interventions
Managerial/administrative - supervisory - functional
Create a vision - communicate the plan - connect the people - congratulate success
Failure to partner - failure to consider culture - failure to manage change - and failure to adapt to the client.
Socratic questioning

2. Single-loop learning
Experiencing - publishing - processing - generalizing - and applying
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.
A variable whose quantification can be broken down into very small units - often called analog (opposed to discrete)
Focused on learning and using new necessary skills through incremental change

3. The collection of strategies for quickly producing instructional packages
Seels and Glasgow instructional systems design model
Knowledge - skills - desire - environment - and opportunity
Rapid instructional design (RID)
Interviews

4. VR
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.
Two-aix matrixes - flowcharts - dichotomy - graphic models
To improve performance by systematically developing human expertise through organizational development and training
Monetary impact/ROI

5. Four activites to consider when closing a presentation
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection
Analytical - amiable - drivers - expressive
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.
Review of objective and key points - review participant benefits - call participants to action - ask participants if they have any questions.

6. The system that uses knowledge - skills - and attitudes (KSAs) to describe three types of learning

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7. The four components of a learning objective
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives
Managerial/administrative - supervisory - functional
Audience - Behavior - Condition - and Degree
Semantic differential

8. Closed questions
Convergers - divergers - assimilators - and accommodators
The world is created in conversation
Learner characteristics like age - educational background - cultural background - learner expectations - and learn motivation to attend
Questions that check for understanding or test for consensus

9. The creator of the theory of three types of learning - knowledge - skills - and attitudes
Benjamin Bloom
Learning
Productivity Environmental Preference Survey (PEPS) - Canfield Learning Style Inventory - and Learning Style Questionnaire
Communication - client motivation - self-management - technical skills

10. Who is credited with the idea that learning objectives should contain a condition statement - a performance statement - and a criterion statement
Managers are responsible for their own development - executives are responsible for the development of their subordinates - the organization is responsible for providing growth opportunities
Language - speech - environmental - and psychological
Robert Mager
Low frequency - high complexity - high consequence of error - high probability of change in the future

11. Content validity

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12. Two types of coaching situations that primarily differ on the degree of confidentiality and sensitivity
The process that connects information - education - expertise - and practical application of people in an organization for the purposes of sharing and access.
Business Analysis
External coaching - internal coaching
Sorting - tabulating - and comparing raw to summarized data

13. The seven attributes essential for leadership per Warren Bennis
Misplacing ownership - misaligning incentives - saving recognition - playing favorites - misspeaking praise
Speed - quantity - quality/accuracy - thoroughness - timeliness
Technical competence - people skills - conceptual skills - results - taste - judgment - character
Icebreakers do not have to relate to the session materials. Opening exercise introduces the session materials being taught.

14. The learning theory that includes activities like behavioral modeling - simulations - role plays - skill drills - and rewards
Behavorism
Questionnaires - follow-up interviews - observation checklists
Design
Language - speech - environmental - and psychological

15. The two criteria that learners must demonstrate before leaving performance-based training (PBT)
Knowledge - skills
Review strategies - measure performance - take correction action
Structure
Personal space

16. Community of practice
A variable in whole number or distinct units (opposed to continuous)
A group of people who share a common interest - and are willing to share the experiences of their common interest.
Electronic performance support system (EPSS)
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.

17. Describe a message board
Websites where users post questions - thoughts and observations - and can reply to other users postings of the same
Constraints analysis
Evaluation
Long-term process for performance improvement based on 1-on-1 interactions where mentee retains the responsibility for improvement

18. The technique trainers should use when they want to use the revelation technique
Determine business impact - improve the design of the learning experience - determine the content's adequacy
Presentation software
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.
Agreeing with the client when another response would be better - being judgmental or too rigid - progressing at the wrong pace (too fast/too slow) for the client

19. A computer application that is linked directly to another application to train or guide workers through a task
Monetary impact/ROI
Electronic performance support system (EPSS)
Questionnaires - follow-up interviews - observation checklists
Growth - exploratory - establishment - maintenance - decline

20. The type of learning that E-Learning is outstanding for teaching because it has infinite patience
Productivity Environmental Preference Survey (PEPS) - Canfield Learning Style Inventory - and Learning Style Questionnaire
Rote skills
Sorting - tabulating - and comparing raw to summarized data
Performance Analysis

21. The e-Learning techniques allows learners to personally assess what can be learned - the value of the content - and the difficulty of the content
Pareto analysis
Capture attention - reveal trainer's style - raise participant's comfort level - introduce the topic of the presentation.
Evaluation
Navigation

22. The questioning technique that seeks to develop critical thinking and creativity
Seels and Glasgow instructional systems design model
High cost - scheduling difficulties - and temporary (unless learners have opportunity to practice)
Socratic questioning
In statistics - it means probably true

23. The technique trainers should use when a presentation is formal and should present a professional image
Slides
DMAIC methodology - IPO model - flowcharting - evaluation models
Business needs - performance needs - learning needs - and learner needs
Engage learner's attention - present materials as input to brain - practice with ideas and skills - review to create new connections and applications

24. Four personal social styles per Harvey Robbins
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs
Analytical - amiable - drivers - expressive
Reality - feasibility - authority - and learning opportunities
Maslow's hierarchy - McGregor's Theory X and Y of management

25. Examples of internal factors that influence an organization
Room size or number of participants is too large - when trainer wants to be more formal - when trainer has illegible handwriting - when the trainer presents the same program regularly.
Scaling and integrity
Robert Mager
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies

26. The phases of strategic development
Gain understanding or learning objectives - learn the materials - practice the delivery - prepare questions to stimulate learning.
Formulation - Development - Implementation - Evaluation
Benefit-to-cost ratio (Total Benefit / Total Program Cost)
Indicate whether response was correct - explain an incorrect response or clarify a correct response - give instructions on how to proceed

27. Double-loop learning
Raw and non-contextual - and can exist in forms usable or not
DMAIC methodology - IPO model - flowcharting - evaluation models
Focused on fundamental changes to thinking patterns and behaviors
Self-contained chunk of instructional material

28. The two criteria for a successful training program that must be accounted for by the WLP professional
Meta-evaluation
To systematically plan an organization's future
In statistics - it means probably true
Current organization climate - available resources

29. Data
Seels and Glasgow instructional systems design model
Raw and non-contextual - and can exist in forms usable or not
Extroversion/Introversion - Sensing/Intuition - Thinking/Feeling - Judgment/Perception
To aid in career planning

30. DMAIC
- measure - analyze - improve - control
The mid-point of the distribution - 50% of the values are above/below this value
Honesty - fairness - lawfulness - compassion - respect - loyalty - dependability
Groupthink

31. Types of formative evaluation
Pilot tests - technical reviews - production reviews
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )
Create a vision - communicate the plan - connect the people - congratulate success
Request for proposal. A communication from an organization to potential vendors that defines the organizations needs and how to respond to those needs.

32. BE
Understandable - accurate - functional
Brainstorming - case studies - and role plays
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )
Request for proposal. A communication from an organization to potential vendors that defines the organizations needs and how to respond to those needs.

33. LMS
Bloom's taxonomy - six sigma - Kepner-Tregoe
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).
Do not discriminate in any aspect of employment based on disabilities - with reasonable accommodations such as interpreters - reading aids - instructional material modifications - etc.
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials

34. The learning domain that focuses on the skills and knowledge relating to an activity such as changing a car's oil
Experiential learning
The selection of measurement points which can have a large impact on the research's ability to be generalized
Cognitive
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.

35. The method a trainer can use to encourage a participant to continue speaking
Walk towards a participant as they speak
Theatre style
Central tendency
Structure and processes - resources - information - knowledge and skills - motives - and wellness.

36. Mentoring
Long-term process for performance improvement based on 1-on-1 interactions where mentee retains the responsibility for improvement
Lack of knowledge or skills - lack of physical resources - process problems - lack of information - lack of leadership - lack of information on consequences - lack of motivation - inadequate feedback - inadequate incentives - performer's lack of capa
Pilot tests - technical reviews - production reviews
Likert scale

37. Knowledge
Separation of place - time - or both among learners - instructors - and learning resources; Interactions are conducted through one or mode media.
Formulation - Development - Implementation - Evaluation
Eager to succeed - open to support - interested in different tactics/methods and trying those out - learning oriented
Information that combined with understanding enables understanding

38. Five job analysis methods
Objectivity - confidentiality
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.
Interview - survey/questionnaire - observation - focus group - work diary/work log
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites

39. List 10 types of root causes

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40. The steps in the outsourcing process
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat
Cost-effectiveness - accessibility and application - learner access - and self-direction
Speed - quantity - quality/accuracy - thoroughness - timeliness
Facilitation is used to involve participants - and to help them learn from one another.

41. Examples of collaborative software
Numbers or variables used to rank order a system
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites
Knowledge that has been documented - includes books - manuals - training courses - job aids - software rules - databases - etc.
The extent to which an instrument represents the program's content

42. The type of results produced by quantative methods
Surveys
Presentation software
Hard data
Accelerated Learning

43. The mode of training for which classroom training is most effective
Psychomotor skills
Hypothetical
Technical competence - people skills - conceptual skills - results - taste - judgment - character
Slides

44. The characteristics of a complex system
The whole is more than the sum of the parts - patterns are everywhere in the system - cause and effect is never simple - history does and does not repeat itself - change come from chaos - the future can and cannot be predicted
Dictatorship - anarchy - democracy
Capture attention - help message to be remembered - establish rapport - build credibility - and build team unity.
Upper-left cerebral - lower-left limbic - upper-right cerebral - and lower-right limbic

45. The six major factors that influence performance in Gilbert's behavior engineering model
Information - resources - incentives/consequences - knowledge and skills - capacity - and motivation.
Icebreakers do not have to relate to the session materials. Opening exercise introduces the session materials being taught.
Dictatorship - anarchy - democracy
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).

46. The seven steps in Krumboltz's DECIDES model
Reliability
problem - establish action plan - clarify values - identify alternatives - discover probable outcomes - eliminate alternatives systematically - start action
Maslow's hierarchy - McGregor's Theory X and Y of management
Control groups - management estimates - extant data - external studies

47. Four barriers to communication during training delivery
Interview - survey/questionnaire - observation - focus group - work diary/work log
Language - speech - environmental - and psychological
Myer-Briggs Type Indicator (MBTI) - DiSC personality profile
Subject-matter expert

48. Four phases of succession planning
Harless' front-end analysis model
The world is created in conversation
Learning technologies
Establish scope - create plan - implement plan - monitor/evaluate/revise plan

49. Examples of courseware
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat
Information that combined with understanding enables understanding
Self-study guides - job aids - instructor-led materials - technology-delivered training deliverables - assessments
Functional context

50. The philosophy of teaching focusing on the instructor rather than the participant - and is generally used to in reference to teaching children
Pedagogy
Documentation audit - information system survey - identification of external information sources
Economic - social - political and legislative - workforce - technological - and competitive.
An HTML tag identifying the context of the contents on a website or knowledge base.