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Certified Professional In Learning And Performance Cplp

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The seven basic self-governing behaviors
Harless' front-end analysis model
Diagnose the problem - generate alternative actions/behaviors - identify consequences for those actions/behaviors
Honesty - fairness - lawfulness - compassion - respect - loyalty - dependability
Reaction

2. Information Architecture
Request for proposal. A communication from an organization to potential vendors that defines the organizations needs and how to respond to those needs.
External and environmental influences
problem - establish action plan - clarify values - identify alternatives - discover probable outcomes - eliminate alternatives systematically - start action
A description or design specification for how information should be treated and organized.

3. The use of electronic technologies to deliver information and facilitate the development of skills
Learning technologies
Extroversion/Introversion - Sensing/Intuition - Thinking/Feeling - Judgment/Perception
Visual - Auditory - and Kinestethic
Formulation - Development - Implementation - Evaluation

4. The way a person prefers to learn new content
Interviews
Information that combined with understanding enables understanding
Learning style
Pilot tests - technical reviews - production reviews

5. The fifth component of the ASTD HPI model
Opportunity-centered
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )
Solution Implementation
Slides

6. Two influences of great effect on employee motivation
Management - performance
To aid in career planning
Request for proposal. A communication from an organization to potential vendors that defines the organizations needs and how to respond to those needs.
Facilitators establish the initial mood or climate of the class experience - and clarify the purpose of individuals as well as the general purposes of the group

7. The theory that describes how intelligences reflect how people prefer to process information
Thinking about the whole organization - rather than individuals - and looking primarily at processes
HPI uses a results-based - systematic approach - HPI focuses on accomplishments before behavior - Organizations are systems.
Seels and Glasgow instructional systems design model
Multiple intelligences theory

8. The process of giving advice or information from one person to another about the usefulness of an event - process or action
Performance Analysis
Slides
Feedback
Pilot tests - technical reviews - production reviews

9. The three tasks of business analysis
Action plans - interviews - questionnaires - focus groups - performance contracts
Discovery - Dream - Design - and Destiny
Knowledge - skills - desire - environment - and opportunity
Identify business goals - clarify those goals - determine specificity and measurability of the goals.

10. Five technologies that can be used to connect clients to coaches
Objectivity - confidentiality
Phone - VoIP - online meetings - email - specialized software
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives
Balanced scorecard

11. The HPI tool that can gather both qualitative and quantitative data
External and environmental influences
Measures looking at opinions - behaviors - and attributes
Constraints analysis
Surveys

12. The analysis that identifies forces that maintain the status quo - and the approaches to allow change

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13. The mode of training for which classroom training is most effective
Cross-functional - cross-country/international
Personal space
Psychomotor skills
Perform a front-end analysis

14. The components of the action learning formula
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection
Scaling and integrity
Time and resource intensive - undue influence of vocal member(s) - difficult to facilitate with a single facilitator to encourage participation and take notes
Terminal objectives

15. EPSS
Economic - social - political and legislative - workforce - technological - and competitive.
The most frequently occurring value
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.
Information - resources - incentives/consequences - knowledge and skills - capacity - and motivation.

16. When a WLP professional is preparing instructional objectives - an evaluation plan - and a sequence of content - which step in the ADDIE model is being performed
Evaluation
When the cause of the problem is a lack of knowledge or skills
Create safe haven for learning - create a comfortable environment - encourage participation - facilitate more than lecture.
Design

17. Level 1 evaluation
Reaction
Polling questions
The extent to which an instrument predicts future results
Threat - problem - solution - habit

18. The HPI tool used to collect current performance - learner analysis - and business needs
Charts - graphs
Convergers - divergers - assimilators - and accommodators
Interviews
Review strategies - measure performance - take correction action

19. List David Kolk's four learning styles
Learning style
Engage learner's attention - present materials as input to brain - practice with ideas and skills - review to create new connections and applications
Identify business goals - clarify those goals - determine specificity and measurability of the goals.
Convergers - divergers - assimilators - and accommodators

20. The questioning technique that seeks to develop critical thinking and creativity
Socratic questioning
Control groups - management estimates - extant data - external studies
Visual - Auditory - and Kinestethic
Diagnose the problem - generate alternative actions/behaviors - identify consequences for those actions/behaviors

21. The core belief of appreciative inquiry theory
Initiating - planning - executing - controlling - closing
Economic - social - political and legislative - workforce - technological - and competitive.
The world is created in conversation
Capture attention - help message to be remembered - establish rapport - build credibility - and build team unity.

22. Meta-tag
An HTML tag identifying the context of the contents on a website or knowledge base.
A group of people who share a common interest - and are willing to share the experiences of their common interest.
DMAIC methodology - IPO model - flowcharting - evaluation models
Personal space

23. Things feedback to a learner that answered a question should do
Cause Analysis
Observe body language
Electronic performance support system (EPSS)
Indicate whether response was correct - explain an incorrect response or clarify a correct response - give instructions on how to proceed

24. The tasks involved in the formulation phase of strategic development
Pilot tests - technical reviews - production reviews
An unknown or uncontrolled variable that produces an effect
Return-on-investment ( (Benefits - Costs) / Costs) * 100
Identify organizational values - development mission - develop vision - develop value statements

25. A method used to evaluation organizational effectiveness beyond financial measures
Understandable - accurate - functional
The extent to which an instrument predicts future results
Balanced scorecard
Maslow's hierarchy - McGregor's Theory X and Y of management

26. Four characteristics of effective openers

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27. Qualitative
Measures looking at opinions - behaviors - and attributes
The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as - associated processes like creating - gathering - organizing - ret
Managerial/administrative - supervisory - functional
Icebreakers do not have to relate to the session materials. Opening exercise introduces the session materials being taught.

28. Continuous
Data that has been given context
A variable whose quantification can be broken down into very small units - often called analog (opposed to discrete)
Suggestopedia
Communication - client motivation - self-management - technical skills

29. scripting
Agreeing with the client when another response would be better - being judgmental or too rigid - progressing at the wrong pace (too fast/too slow) for the client
Structure and processes - resources - information - knowledge and skills - motives - and wellness.
Economic - social - political and legislative - workforce - technological - and competitive.
A collection of code containing instructions for a computer to perform a specific action

30. The tell approach to learning - based on the theory that learning occurs through exposure to logically presented information - usually involving lecture
Evaluation
Discovery - Dream - Design - and Destiny
Cognitivism
Organization - process - and job/performer.

31. Single-loop learning
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies
Focused on learning and using new necessary skills through incremental change
Philosophy of coaching - definition of coaching - standards of ethical coaching conduct - pledge of coaching ethics
Awareness - modeling - targeted interventions - desensitization - training

32. Steps in Pfeiffer and Jones' experiential learning cycle
Formulation - Development - Implementation - Evaluation
Experiencing - publishing - processing - generalizing - and applying
Job aids - and EPSS
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs

33. The two primary tools for the visual display of quantitative data
Data that has been given context
The expected range of a measurement
External coaching - internal coaching
Charts - graphs

34. Dependent
problem - establish action plan - clarify values - identify alternatives - discover probable outcomes - eliminate alternatives systematically - start action
The outcome that depends on the independent variable and covariates
Create safe haven for learning - create a comfortable environment - encourage participation - facilitate more than lecture.
Create a vision - communicate the plan - connect the people - congratulate success

35. The five factors that affect human performance
Visual - Auditory - and Kinestethic
Job analysis
Hard data
Knowledge - skills - desire - environment - and opportunity

36. Three drawbacks of classroom training
Accelerated Learning
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.
Phone - VoIP - online meetings - email - specialized software
High cost - scheduling difficulties - and temporary (unless learners have opportunity to practice)

37. The other names for a cause-and-effect diagram
Personal space
Focused on learning and using new necessary skills through incremental change
Ishikawa - fishbone
Information - feedback

38. Confidence interval
Cognitive
The expected range of a measurement
Formative evaluation
Robert Mager

39. The learning theory that attempts to involve the left and right hemispheres of the brain to make learning more natural
Rehersal
The extent to which an instrument predicts future results
In statistics - it means probably true
Accelerated Learning

40. The difference between an icebreaker and an opening exercise
Identify organizational values - development mission - develop vision - develop value statements
Growth - exploratory - establishment - maintenance - decline
Pareto analysis
Icebreakers do not have to relate to the session materials. Opening exercise introduces the session materials being taught.

41. The seventh component of the ASTD HPI model
Rich data - comparable data across interviews with proper construction of interview protocol - and adds depth to quantative methods
Central tendency
Change Management
Raw and non-contextual - and can exist in forms usable or not

42. Who is credited with the idea that learning objectives should contain a condition statement - a performance statement - and a criterion statement
Robert Mager
Psychomotor skills
Current organization climate - available resources
Meta-evaluation

43. List six categories of HPI solutions
The extent to which an instrument represents the program's content
Experiential learning
Structure and processes - resources - information - knowledge and skills - motives - and wellness.
Accelerated Learning

44. Cordinal data
Mentoring is longer term - and mentors do not have responsibility for participants improvement.
Upper-left cerebral - lower-left limbic - upper-right cerebral - and lower-right limbic
Return-on-investment ( (Benefits - Costs) / Costs) * 100
Numbers or variables used to rank order a system

45. Levels of listening
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )
Websites where users post questions - thoughts and observations - and can reply to other users postings of the same
An effective - structured way that captures people's learning from an experience.
Passive - active - empathetic - listening for knowledge - listening for clarification

46. PERT
Performance records - direct observation - supervisor checklists
Ishikawa - fishbone
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.
Navigation

47. Four personal social styles per Harvey Robbins
Split-half
Charts - graphs
Analytical - amiable - drivers - expressive
Structures - patterns - events

48. Two types of job rotations
Websites where users post questions - thoughts and observations - and can reply to other users postings of the same
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).
Cross-functional - cross-country/international
Constraints analysis

49. The framework developed by Patricia Cross to describe some differences between adult and child learners
Characteristics of adults as learners (CAL) conceptual framework
Sorting - tabulating - and comparing raw to summarized data
Groupthink
Accelerated Learning

50. What does context refer to in designing learning
Entertainment - interaction - control - usability - and customization
The whole is more than the sum of the parts - patterns are everywhere in the system - cause and effect is never simple - history does and does not repeat itself - change come from chaos - the future can and cannot be predicted
Data from archival records - existing records - report - and data
Learner characteristics like age - educational background - cultural background - learner expectations - and learn motivation to attend