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Certified Professional In Learning And Performance Cplp

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The method a trainer can use to encourage a participant to continue speaking
Pareto analysis
Walk towards a participant as they speak
When the cause of the problem is a lack of knowledge or skills
Request for proposal. A communication from an organization to potential vendors that defines the organizations needs and how to respond to those needs.

2. The seating arrangement is the least conducive to stimulating group discussion
Theatre style
Image oriented - interactive - immediate - and intimate.
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies
External coaching - internal coaching

3. The diagnostic model that identifies the performance problem cause - based on cause driving solution

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4. The measure that is defined by mean - median - and mode
Identify business goals - clarify those goals - determine specificity and measurability of the goals.
Hard data
Data that has been given context
Central tendency

5. The fifth component of the ASTD HPI model
Learning technologies
Driving forces - restraining forces - current state - desired state
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.
Solution Implementation

6. The tasks involved in the evaluation phase of strategic development
Review strategies - measure performance - take correction action
Structure
Mentoring is longer term - and mentors do not have responsibility for participants improvement.
Low frequency - high complexity - high consequence of error - high probability of change in the future

7. Four steps to prepare for training delivery
Rich data - comparable data across interviews with proper construction of interview protocol - and adds depth to quantative methods
Gain understanding or learning objectives - learn the materials - practice the delivery - prepare questions to stimulate learning.
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials
Audience - Behavior - Condition - and Degree

8. Four activites to consider when closing a presentation
Chat rooms are essentially synchronous (real-time) message boards.
Awareness - modeling - targeted interventions - desensitization - training
Review of objective and key points - review participant benefits - call participants to action - ask participants if they have any questions.
A description or design specification for how information should be treated and organized.

9. The four quadrants in W.E. (Ned) Herrmann's learning brain model
Upper-left cerebral - lower-left limbic - upper-right cerebral - and lower-right limbic
Enabling objectives
Groupthink
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials

10. Karl Albrecht's progressive psychological phases of change response
Brainstorming - case studies - and role plays
Focused on learning and using new necessary skills through incremental change
Measures looking at opinions - behaviors - and attributes
Threat - problem - solution - habit

11. Five stages of Tuckman's team-maturing model
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.
Structure and processes - resources - information - knowledge and skills - motives - and wellness.
Monetary impact/ROI
Form - storm - norm - perform - and adjourn.

12. Types of formative evaluation
Pilot tests - technical reviews - production reviews
The selection of measurement points which can have a large impact on the research's ability to be generalized
Cognitivism
Meta-evaluation

13. The other names for a cause-and-effect diagram
Formulation - Development - Implementation - Evaluation
Ishikawa - fishbone
Facilitators establish the initial mood or climate of the class experience - and clarify the purpose of individuals as well as the general purposes of the group
Lack of knowledge or skills - lack of physical resources - process problems - lack of information - lack of leadership - lack of information on consequences - lack of motivation - inadequate feedback - inadequate incentives - performer's lack of capa

14. A method used to evaluation organizational effectiveness beyond financial measures
Balanced scorecard
Initiating - planning - executing - controlling - closing
Reality - feasibility - authority - and learning opportunities
Constraints analysis

15. The tasks involved in the implementation phase of strategic development
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives
Conduct a SWOT - establish strategic goals - develop strategies to achieve the strategic goals
Self-contained chunk of instructional material
The mid-point of the distribution - 50% of the values are above/below this value

16. Level 1 evaluation
A measure of the variability of scores from the mean
Reaction
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection
External and environmental influences

17. Two types of personality inventory instruments
Myer-Briggs Type Indicator (MBTI) - DiSC personality profile
A measure of the variability of scores from the mean
Learner characteristics like age - educational background - cultural background - learner expectations - and learn motivation to attend
Control groups - management estimates - extant data - external studies

18. Content validity

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19. scripting
Personal space
Knowledge that has been documented - includes books - manuals - training courses - job aids - software rules - databases - etc.
Self-contained chunk of instructional material
A collection of code containing instructions for a computer to perform a specific action

20. What does proxemics refer to?
DMAIC methodology - IPO model - flowcharting - evaluation models
Personal space
Raw and non-contextual - and can exist in forms usable or not
Solution Implementation

21. Three pitfalls of coaching
Time and resource intensive - undue influence of vocal member(s) - difficult to facilitate with a single facilitator to encourage participation and take notes
Experiential learning
Agreeing with the client when another response would be better - being judgmental or too rigid - progressing at the wrong pace (too fast/too slow) for the client
Control groups - management estimates - extant data - external studies

22. The tasks involved in the development phase of strategic development
Communication - client motivation - self-management - technical skills
Walk towards a participant as they speak
Conduct a SWOT - establish strategic goals - develop strategies to achieve the strategic goals
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives

23. The process where each member of a group makes their opinions conform to the perceived group consensus
Electronic performance support system (EPSS)
Groupthink
Subject-matter expert
Managerial/administrative - supervisory - functional

24. Two types of job rotations
A variable in whole number or distinct units (opposed to continuous)
To systematically plan an organization's future
Cross-functional - cross-country/international
Theatre style

25. The final behavioral outcomes of a specific instructional event
Formative evaluation
Central tendency
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).
Terminal objectives

26. The use of electronic technologies to deliver information and facilitate the development of skills
Indicate whether response was correct - explain an incorrect response or clarify a correct response - give instructions on how to proceed
Learning technologies
Current organization climate - available resources
Managerial/administrative - supervisory - functional

27. Three advantages of interviews as a data gathering technique
Rich data - comparable data across interviews with proper construction of interview protocol - and adds depth to quantative methods
Change is a process not an event. Change management is the process of directing change at each level of an organization.
The world is created in conversation
Understandable - accurate - functional

28. Extant
Data from archival records - existing records - report - and data
Chat rooms are essentially synchronous (real-time) message boards.
The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as - associated processes like creating - gathering - organizing - ret
Questions that stimulate discussion

29. The creator of the theory of three types of learning - knowledge - skills - and attitudes
Benjamin Bloom
A variable that can have one of two possible values.
Misplacing ownership - misaligning incentives - saving recognition - playing favorites - misspeaking praise
Dictatorship - anarchy - democracy

30. Contrast mentoring to coaching
Mentoring is longer term - and mentors do not have responsibility for participants improvement.
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials
Measures looking at opinions - behaviors - and attributes
Brainstorming - case studies - and role plays

31. Independent
Opener - bridge - main body - and close
Form - storm - norm - perform - and adjourn.
Social contexting - contexting - authority - and concept of time
A variable the influences the dependent variable

32. The two mechanisms the chaos and complexity theory focus on
Information - feedback
Pareto analysis
The multiple dependent variables in a study with multiple independent variables
Data - Information - Knowledge

33. The seven characteristics of good dialog
Charts - graphs
Misplacing ownership - misaligning incentives - saving recognition - playing favorites - misspeaking praise
Identify business goals - clarify those goals - determine specificity and measurability of the goals.
Relevance - inquiry - freedom - connectedness - reception - empowerment - play

34. Four tasks typically done in the job analysis
Create new hire training - develop behavior-based interview questions - write performance objectives - prepare employees for career progression
Change Management
Learning
Form - storm - norm - perform - and adjourn.

35. The tasks involved in the formulation phase of strategic development
Ginzberg's theory
Opportunity-centered
Interview - survey/questionnaire - observation - focus group - work diary/work log
Identify organizational values - development mission - develop vision - develop value statements

36. The four dimensions of personality per the Myers-Briggs Type Indicator
Objectivity - confidentiality
Extroversion/Introversion - Sensing/Intuition - Thinking/Feeling - Judgment/Perception
Myer-Briggs Type Indicator (MBTI) - DiSC personality profile
Identify business goals - clarify those goals - determine specificity and measurability of the goals.

37. The criteria for determining if a project is appropriate for action learning
Business Analysis
Charts - graphs
Thinking about the whole organization - rather than individuals - and looking primarily at processes
Reality - feasibility - authority - and learning opportunities

38. Sequencing and structure are closely related. What is the order in which skills and information are taught
Do not discriminate in any aspect of employment based on disabilities - with reasonable accommodations such as interpreters - reading aids - instructional material modifications - etc.
Sequence
Determine business impact - improve the design of the learning experience - determine the content's adequacy
Psychomotor skills

39. Four tools and techniques related to six sigma
The extent to which an instrument represents the program's content
Structure
High cost - scheduling difficulties - and temporary (unless learners have opportunity to practice)
DMAIC methodology - IPO model - flowcharting - evaluation models

40. The type of question - often starting with 'what if ...' - that is used to get learners to thinking freely
Reliability
Skill variety - task identity - task significance - autonomy - feedback
Hypothetical
Sorting - tabulating - and comparing raw to summarized data

41. Examples of collaborative software
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites
Managerial/administrative - supervisory - functional
Defining objectives - identifying necessary data - selecting data collection methods - collecting data - analyzing and confirming data - and reporting on the data
The whole is more than the sum of the parts - patterns are everywhere in the system - cause and effect is never simple - history does and does not repeat itself - change come from chaos - the future can and cannot be predicted

42. Three tasks for knowledge mapping
A visual tools used to systematically describe actions/behaviors in a sequential flow - including all the steps and tasks for that process flow.
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.
Documentation audit - information system survey - identification of external information sources
The world is created in conversation

43. Information Architecture
A description or design specification for how information should be treated and organized.
Request for proposal. A communication from an organization to potential vendors that defines the organizations needs and how to respond to those needs.
Something that disrupts the flow of information between source and receiver
Developing employees - motivating employees - deploying employees - aligning people to process to increase performance

44. Exercises that include a form of real-life situation that allows participants to practice is called
Agreeing with the client when another response would be better - being judgmental or too rigid - progressing at the wrong pace (too fast/too slow) for the client
Bloom's taxonomy - six sigma - Kepner-Tregoe
Solution Implementation
Simulations

45. Double-loop learning
Knowledge - skills - desire - environment - and opportunity
Lack of knowledge or skills - lack of physical resources - process problems - lack of information - lack of leadership - lack of information on consequences - lack of motivation - inadequate feedback - inadequate incentives - performer's lack of capa
Formative evaluation
Focused on fundamental changes to thinking patterns and behaviors

46. The three tasks of business analysis
Presentation software
Create new hire training - develop behavior-based interview questions - write performance objectives - prepare employees for career progression
Do not discriminate in any aspect of employment based on disabilities - with reasonable accommodations such as interpreters - reading aids - instructional material modifications - etc.
Identify business goals - clarify those goals - determine specificity and measurability of the goals.

47. Types of Level 5 instruments
Control groups - management estimates - extant data - external studies
Documentation audit - information system survey - identification of external information sources
Create new hire training - develop behavior-based interview questions - write performance objectives - prepare employees for career progression
Terminal objectives

48. Levels of listening
Analytical - amiable - drivers - expressive
Information that combined with understanding enables understanding
The selection of measurement points which can have a large impact on the research's ability to be generalized
Passive - active - empathetic - listening for knowledge - listening for clarification

49. Meta-tag
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.
Skill variety - task identity - task significance - autonomy - feedback
An HTML tag identifying the context of the contents on a website or knowledge base.
Establish scope - create plan - implement plan - monitor/evaluate/revise plan

50. The four areas measured during a training needs assessment
Business needs - performance needs - learning needs - and learner needs
Driving forces - restraining forces - current state - desired state
Kurt Lewin's forcefield analysis
Experiencing - publishing - processing - generalizing - and applying