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Certified Professional In Learning And Performance Cplp

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Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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1. The method a trainer can use to encourage a participant to continue speaking
Engage learner's attention - present materials as input to brain - practice with ideas and skills - review to create new connections and applications
Walk towards a participant as they speak
Identify business goals - clarify those goals - determine specificity and measurability of the goals.
Documentation audit - information system survey - identification of external information sources

2. The five elements of learner engagement
Data that has been given context
Knowledge that has been documented - includes books - manuals - training courses - job aids - software rules - databases - etc.
Perform a front-end analysis
Entertainment - interaction - control - usability - and customization

3. Three disadvantages of focus groups
Time and resource intensive - undue influence of vocal member(s) - difficult to facilitate with a single facilitator to encourage participation and take notes
Structure
Passive - active - empathetic - listening for knowledge - listening for clarification
To systematically plan an organization's future

4. Exercises that include a form of real-life situation that allows participants to practice is called
When the cause of the problem is a lack of knowledge or skills
Balanced scorecard
Learning organizations - systems thinking
Simulations

5. Triple-loop learning
Focused on fundamental shifts in how people view themselves - and intentional alterations of beliefs and values about the world and themselves
DMAIC methodology - IPO model - flowcharting - evaluation models
The world is created in conversation
Opportunity-centered

6. The four parts of the International Federation's (ICF) ethical standards
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials
Observe body language
Job analysis
Philosophy of coaching - definition of coaching - standards of ethical coaching conduct - pledge of coaching ethics

7. The five factors that affect human performance
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies
Numbers or variables used to rank order a system
Create new hire training - develop behavior-based interview questions - write performance objectives - prepare employees for career progression
Knowledge - skills - desire - environment - and opportunity

8. The seven steps in Krumboltz's DECIDES model
problem - establish action plan - clarify values - identify alternatives - discover probable outcomes - eliminate alternatives systematically - start action
Dictatorship - anarchy - democracy
Benefit-to-cost ratio (Total Benefit / Total Program Cost)
Multiple intelligences theory

9. Four variables that effect how members of a culture think and express themselves
Social contexting - contexting - authority - and concept of time
Focused on fundamental changes to thinking patterns and behaviors
A group of people who share a common interest - and are willing to share the experiences of their common interest.
External/organizational scans - identify business needs - identify change initiatives - collect data - analyze data - report on the data - design the change initiative

10. Two examples of performance support systems
Job aids - and EPSS
Pareto analysis
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.
HPI uses a results-based - systematic approach - HPI focuses on accomplishments before behavior - Organizations are systems.

11. The methods learning organizations use to create and foster productive learning
Rote skills - and prerequisite material
Visual - Auditory - and Kinestethic
Feedback
Culture - vision - strategy - and structure

12. Describe a message board
Ideas - processes - procedures - methods of operation - concepts - principles - and discoveries
Accelerated Learning
Interviews
Websites where users post questions - thoughts and observations - and can reply to other users postings of the same

13. The HPI tool that can gather both qualitative and quantitative data
Seels and Glasgow instructional systems design model
Relevance - inquiry - freedom - connectedness - reception - empowerment - play
The selection of measurement points which can have a large impact on the research's ability to be generalized
Surveys

14. The factors that are defined during the performance gap analysis
Driving forces - restraining forces - current state - desired state
Proxemics
Navigation
External coaching - internal coaching

15. Four stages of accelerated learning

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16. Examples of collaborative software
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites
An effective - structured way that captures people's learning from an experience.
The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as - associated processes like creating - gathering - organizing - ret
Developing employees - motivating employees - deploying employees - aligning people to process to increase performance

17. Level 3 evaluation
Results
A variable in whole number or distinct units (opposed to continuous)
Learning organizations - systems thinking
Numbers or variables used to classify a system

18. The two criteria for a successful training program that must be accounted for by the WLP professional
Opportunity-centered
Current organization climate - available resources
The extent to which an instrument predicts future results
Observe body language

19. The four Cs of change
Gain understanding or learning objectives - learn the materials - practice the delivery - prepare questions to stimulate learning.
Create a vision - communicate the plan - connect the people - congratulate success
Productivity Environmental Preference Survey (PEPS) - Canfield Learning Style Inventory - and Learning Style Questionnaire
Ideas - processes - procedures - methods of operation - concepts - principles - and discoveries

20. Three advantages of interviews as a data gathering technique
Questionnaires - follow-up interviews - observation checklists
Rich data - comparable data across interviews with proper construction of interview protocol - and adds depth to quantative methods
Cognitivism
External/organizational scans - identify business needs - identify change initiatives - collect data - analyze data - report on the data - design the change initiative

21. Sequencing and structure are closely related. What refers to the relationship among skills and topics
Semantic differential
Convergers - divergers - assimilators - and accommodators
Structure
Extroversion/Introversion - Sensing/Intuition - Thinking/Feeling - Judgment/Perception

22. Compare/contrast chaos and complexity
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.
Maslow's hierarchy
The outcome that depends on the independent variable and covariates
Capture attention - help message to be remembered - establish rapport - build credibility - and build team unity.

23. Two types of personality inventory instruments
Myer-Briggs Type Indicator (MBTI) - DiSC personality profile
Performance Analysis
Learner characteristics like age - educational background - cultural background - learner expectations - and learn motivation to attend
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).

24. Level 1 evaluation
Defining objectives - identifying necessary data - selecting data collection methods - collecting data - analyzing and confirming data - and reporting on the data
Navigation
Reaction
The outcome that depends on the independent variable and covariates

25. The philosophy of teaching focusing on the instructor rather than the participant - and is generally used to in reference to teaching children
Pedagogy
Cause Analysis
Visual - Auditory - and Kinestethic
Time and resource intensive - undue influence of vocal member(s) - difficult to facilitate with a single facilitator to encourage participation and take notes

26. The method where instruction is provided in a self-directed format that is available at all times - even with a facilitator is not online
A group of people who share a common interest - and are willing to share the experiences of their common interest.
Balanced scorecard
Understandable - accurate - functional
Asynchronous

27. Types of Level 4 instruments
Structures - patterns - events
Gain understanding or learning objectives - learn the materials - practice the delivery - prepare questions to stimulate learning.
Questions that check for understanding or test for consensus
Performance records - direct observation - supervisor checklists

28. Quantitative
Measures of quantity or numbers
Matching current - usually high-potential employees - with future roles within the company to systematic prepare them for a future role
Inputs - outputs - process controls - and resources.
Written tests - oral Q&A - performance tests - role plays

29. EPSS
Knowledge that has been documented - includes books - manuals - training courses - job aids - software rules - databases - etc.
Socratic questioning
Form - storm - norm - perform - and adjourn.
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.

30. List David Kolk's four learning styles
Audience - Behavior - Condition - and Degree
Managers are responsible for their own development - executives are responsible for the development of their subordinates - the organization is responsible for providing growth opportunities
A description or design specification for how information should be treated and organized.
Convergers - divergers - assimilators - and accommodators

31. The four characteristics of online communication
Rote skills
Image oriented - interactive - immediate - and intimate.
An unknown or uncontrolled variable that produces an effect
Balanced scorecard

32. The theory that matches individual needs to instructional experiences
Opportunity-centered
Phone - VoIP - online meetings - email - specialized software
Create a vision - communicate the plan - connect the people - congratulate success
Upper-left cerebral - lower-left limbic - upper-right cerebral - and lower-right limbic

33. The technique - developed by Georgi Lazanov - that uses the instructional application of stimulating the body and mind at peak efficiency to develop super-learning capabilities
Cognitive
Suggestopedia
Communication - client motivation - self-management - technical skills
Social contexting - contexting - authority - and concept of time

34. The purpose of workforce planning
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites
Control groups - management estimates - extant data - external studies
Initiating - planning - executing - controlling - closing
To improve performance by systematically developing human expertise through organizational development and training

35. succession planning
Matching current - usually high-potential employees - with future roles within the company to systematic prepare them for a future role
Self-contained chunk of instructional material
Accelerated Learning
Computer-based training. Any learning event that uses computers as the primary distributions method.

36. Four elements of an effective oral presentation
Chat rooms are essentially synchronous (real-time) message boards.
Social contexting - contexting - authority - and concept of time
Opener - bridge - main body - and close
Return-on-investment ( (Benefits - Costs) / Costs) * 100

37. Four characteristics of highly motivated clients
Eager to succeed - open to support - interested in different tactics/methods and trying those out - learning oriented
Experiential learning
- measure - analyze - improve - control
Central tendency

38. The three fundamental principles of HPI
HPI uses a results-based - systematic approach - HPI focuses on accomplishments before behavior - Organizations are systems.
External coaching - internal coaching
No area is overlooked - forces to be used are known - there is time to develop other strategies if the analysis reveals the need
Pedagogy

39. Discrete
A variable in whole number or distinct units (opposed to continuous)
Learning Management System (LMS)
Facilitation is used to involve participants - and to help them learn from one another.
The most frequently occurring value

40. Four benefits of web-based training
The extent to which an instrument predicts future results
Cost-effectiveness - accessibility and application - learner access - and self-direction
Return-on-investment ( (Benefits - Costs) / Costs) * 100
No area is overlooked - forces to be used are known - there is time to develop other strategies if the analysis reveals the need

41. What does proxemics refer to?
Threat - problem - solution - habit
Personal space
Do not discriminate in any aspect of employment based on disabilities - with reasonable accommodations such as interpreters - reading aids - instructional material modifications - etc.
A visual tools used to systematically describe actions/behaviors in a sequential flow - including all the steps and tasks for that process flow.

42. VR
Review strategies - measure performance - take correction action
Facilitators establish the initial mood or climate of the class experience - and clarify the purpose of individuals as well as the general purposes of the group
Constraints analysis
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.

43. Software that automates the administration of training
Structure and processes - resources - information - knowledge and skills - motives - and wellness.
Learning Management System (LMS)
Accelerated Learning
Navigation

44. Information
Purpose and character of use (commercial or nonprofit educational use) - nature of the copyrighted work - amount of the work used in relationship to the whole of the work - effect on the market potential for or value of the copyrighted work
Bloom's Taxonomy
Data that has been given context
Opportunity-centered

45. Dichotomous
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives
Information - feedback
A variable that can have one of two possible values.
Analytical - amiable - drivers - expressive

46. Four things a coach does
Identify performance gaps - gains commitment to learning - constructs practice to close gaps - drives application and reflection to improve competence
Psychomotor skills
The explicit and systematic management of intellectual capital and organizational knowledge for the purpose of improving organizations and the people in the organizations; as well as - associated processes like creating - gathering - organizing - ret
Reality - feasibility - authority - and learning opportunities

47. List seven principles of adult learning
Preparation
Growth - exploratory - establishment - maintenance - decline
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles
Split-half

48. The five criteria to measure performance after coaching
Speed - quantity - quality/accuracy - thoroughness - timeliness
No right or final answers - cause and effect not related to space and time - all solutions require careful consideration - behavior gets worse before it gets better - all systems have limits - foresight benefits the organization
Myer-Briggs Type Indicator (MBTI) - DiSC personality profile
Questionnaires - follow-up interviews - observation checklists

49. Three drawbacks of classroom training
High cost - scheduling difficulties - and temporary (unless learners have opportunity to practice)
Communication - client motivation - self-management - technical skills
Phone - VoIP - online meetings - email - specialized software
A variable the influences the dependent variable

50. What is the primary reason for 360-degree feedback
Competing - accommodating - avoiding - collaborating - and compromising.
To aid in career planning
A variable in whole number or distinct units (opposed to continuous)
Conduct a SWOT - establish strategic goals - develop strategies to achieve the strategic goals

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