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Certified Professional In Learning And Performance Cplp

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Describe a message board
External coaching - internal coaching
Websites where users post questions - thoughts and observations - and can reply to other users postings of the same
A visual tools used to systematically describe actions/behaviors in a sequential flow - including all the steps and tasks for that process flow.
Change Management

2. Karl Albrecht's progressive psychological phases of change response
Threat - problem - solution - habit
Structures - patterns - events
Split-half
Experiencing - publishing - processing - generalizing - and applying

3. Types of Level 4 instruments
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.
Awareness - modeling - targeted interventions - desensitization - training
Performance records - direct observation - supervisor checklists
Written tests - oral Q&A - performance tests - role plays

4. List seven principles of adult learning
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles
A measure of the variability of scores from the mean
Visual - Auditory - and Kinestethic
Mentoring is longer term - and mentors do not have responsibility for participants improvement.

5. Information
Threat - problem - solution - habit
Pareto analysis
Data that has been given context
The extent to which an instrument predicts future results

6. The way of learning that stresses experience and reflection - and uses an inductive learning process that takes a learner through five stages: experiencing - publishing - processing - generalizing - and applying
Experiential learning
Benjamin Bloom
Language - speech - environmental - and psychological
Validity

7. The characteristics of a complex system
Separation of place - time - or both among learners - instructors - and learning resources; Interactions are conducted through one or mode media.
Change Management
Harless' front-end analysis model
The whole is more than the sum of the parts - patterns are everywhere in the system - cause and effect is never simple - history does and does not repeat itself - change come from chaos - the future can and cannot be predicted

8. Five mistakes managers can make to negatively impact employee motivation
Validity
Misplacing ownership - misaligning incentives - saving recognition - playing favorites - misspeaking praise
Polling questions
Sorting - tabulating - and comparing raw to summarized data

9. Steps in Pfeiffer and Jones' experiential learning cycle
Silence
Experiencing - publishing - processing - generalizing - and applying
Developing employees - motivating employees - deploying employees - aligning people to process to increase performance
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites

10. The seven basic self-governing behaviors
The extent to which an instrument predicts future results
Accelerated Learning
Bloom's taxonomy - six sigma - Kepner-Tregoe
Honesty - fairness - lawfulness - compassion - respect - loyalty - dependability

11. The tell approach to learning - based on the theory that learning occurs through exposure to logically presented information - usually involving lecture
Ginzberg's theory
Cognitivism
Robert Mager
Observe body language

12. Things a forcefield analysis ensures
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection
No area is overlooked - forces to be used are known - there is time to develop other strategies if the analysis reveals the need
Pedagogy
Synchrononous occurs at a given time with a live instructor. Asynchronous is self-paced and available at any time.

13. The seating arrangement is the least conducive to stimulating group discussion
Performance Analysis
Formative evaluation
Theatre style
Feedback

14. The technique that allows a WLP professional to present material in a professional manner - and keep a class focused on the correct topic
Skill variety - task identity - task significance - autonomy - feedback
Preparation
Learning Management System (LMS)
The mid-point of the distribution - 50% of the values are above/below this value

15. The four dimensions of personality per the Myers-Briggs Type Indicator
The whole is more than the sum of the parts - patterns are everywhere in the system - cause and effect is never simple - history does and does not repeat itself - change come from chaos - the future can and cannot be predicted
Extroversion/Introversion - Sensing/Intuition - Thinking/Feeling - Judgment/Perception
In statistics - it means probably true
A variable that can have one of two possible values.

16. LCMS
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.
Suggestopedia
Pilot tests - technical reviews - production reviews
Psychomotor skills

17. The five principles of andragogy
Learner self-concept - Learner prior experience - Readiness to learn - Orientation to learning - and Motivation to learn
Convergers - divergers - assimilators - and accommodators
Validity
Understandable - accurate - functional

18. The method a trainer can use to encourage a participant to continue speaking
Walk towards a participant as they speak
Do not discriminate in any aspect of employment based on disabilities - with reasonable accommodations such as interpreters - reading aids - instructional material modifications - etc.
Create safe haven for learning - create a comfortable environment - encourage participation - facilitate more than lecture.
Raw and non-contextual - and can exist in forms usable or not

19. List six categories of HPI solutions
Balanced scorecard
The multiple dependent variables in a study with multiple independent variables
Structure and processes - resources - information - knowledge and skills - motives - and wellness.
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites

20. What is the best thing to do first when a client wants a designer to develop a training to improve declining business process
Myer-Briggs Type Indicator (MBTI) - DiSC personality profile
Failure to partner - failure to consider culture - failure to manage change - and failure to adapt to the client.
Reality - feasibility - authority - and learning opportunities
Perform a front-end analysis

21. The seven attributes essential for leadership per Warren Bennis
Determining needs - defining scope and budget - creating and sending the RFP - evaluating proposals and selecting vendors - notifying the vendor and negotiating the contract - implementing the project - monitoring the project - completing and evaluat
Technical competence - people skills - conceptual skills - results - taste - judgment - character
Validity
Ideas - processes - procedures - methods of operation - concepts - principles - and discoveries

22. Four characteristics of tasks that are well-suited for job aids
Theatre style
Low frequency - high complexity - high consequence of error - high probability of change in the future
Engage learner's attention - present materials as input to brain - practice with ideas and skills - review to create new connections and applications
Communication - client motivation - self-management - technical skills

23. The analysis that serves as a reality check to identify a project's limiting factors
Constraints analysis
Information - feedback
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs
Identify organizational values - development mission - develop vision - develop value statements

24. CBT
Computer-based training. Any learning event that uses computers as the primary distributions method.
Feedback
Meta-evaluation
Agreeing with the client when another response would be better - being judgmental or too rigid - progressing at the wrong pace (too fast/too slow) for the client

25. The HPI tool that uses the 80/20 rule
Awareness - modeling - targeted interventions - desensitization - training
Low frequency - high complexity - high consequence of error - high probability of change in the future
The whole is more than the sum of the parts - patterns are everywhere in the system - cause and effect is never simple - history does and does not repeat itself - change come from chaos - the future can and cannot be predicted
Pareto analysis

26. BE
Numbers or variables used to classify a system
Agreeing with the client when another response would be better - being judgmental or too rigid - progressing at the wrong pace (too fast/too slow) for the client
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )
Behavior

27. The three foundations of action learning

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28. The model (a pyramid) from bottom to top is: physiology - safety - belongingness - esteem - and self-actualization

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29. Two examples of performance support systems
Objectivity - confidentiality
Low frequency - high complexity - high consequence of error - high probability of change in the future
Focused on fundamental shifts in how people view themselves - and intentional alterations of beliefs and values about the world and themselves
Job aids - and EPSS

30. Content validity

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31. The theory that describes how intelligences reflect how people prefer to process information
Walk towards a participant as they speak
Image oriented - interactive - immediate - and intimate.
Developing employees - motivating employees - deploying employees - aligning people to process to increase performance
Multiple intelligences theory

32. Three criteria for formative evaluation
Chat rooms are essentially synchronous (real-time) message boards.
Cognitive
Split-half
Understandable - accurate - functional

33. The other names for a cause-and-effect diagram
Ishikawa - fishbone
Bloom's taxonomy - six sigma - Kepner-Tregoe
Analytical - amiable - drivers - expressive
Navigation

34. The five stages of D. E. Super's developmental framework
Characteristics of adults as learners (CAL) conceptual framework
The mid-point of the distribution - 50% of the values are above/below this value
Growth - exploratory - establishment - maintenance - decline
Cause Analysis

35. The purpose of strategic planning

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36. VR
Control groups - management estimates - extant data - external studies
Information - feedback
Virtual Reality. Computer-based technology that gives the user a realistic - 3-D - interactive experience that engages as many senses as possible.
Rote skills

37. Double-loop learning
Focused on fundamental changes to thinking patterns and behaviors
Bloom's taxonomy - six sigma - Kepner-Tregoe
Focused on learning and using new necessary skills through incremental change
A variable that can have one of two possible values.

38. Four common mistakes HPI professionals make in selecting - designing - and implementing interventions
- measure - analyze - improve - control
Failure to partner - failure to consider culture - failure to manage change - and failure to adapt to the client.
Experiencing - publishing - processing - generalizing - and applying
Feedback

39. The six factors an instructional designer must consider before choosing techniques and training materials
Cost or budget - lesson content - learner background and expectations - time available - and facilities/equipment/materials
Thinking about the whole organization - rather than individuals - and looking primarily at processes
Pedagogy
Perform a front-end analysis

40. Three conditions that warrant multi-rater feedback
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs
Navigation
Gain understanding or learning objectives - learn the materials - practice the delivery - prepare questions to stimulate learning.
Results

41. The two mechanisms the chaos and complexity theory focus on
Experiential learning
Establish scope - create plan - implement plan - monitor/evaluate/revise plan
Information - feedback
Phone - VoIP - online meetings - email - specialized software

42. The three parts of the problem-solving model
Discovery - Dream - Design - and Destiny
A description or design specification for how information should be treated and organized.
Balanced scorecard
Diagnose the problem - generate alternative actions/behaviors - identify consequences for those actions/behaviors

43. Four variables that effect how members of a culture think and express themselves
Upper-left cerebral - lower-left limbic - upper-right cerebral - and lower-right limbic
Social contexting - contexting - authority - and concept of time
Sequence
Interview - survey/questionnaire - observation - focus group - work diary/work log

44. Three tools for determining learner preferences
Social contexting - contexting - authority - and concept of time
Productivity Environmental Preference Survey (PEPS) - Canfield Learning Style Inventory - and Learning Style Questionnaire
Objectivity - confidentiality
Structure and processes - resources - information - knowledge and skills - motives - and wellness.

45. Five job analysis methods
Interview - survey/questionnaire - observation - focus group - work diary/work log
Socratic questioning
Likert scale
Opportunity-centered

46. The term for the relationship of people's positions in space
The selection of measurement points which can have a large impact on the research's ability to be generalized
Capture attention - help message to be remembered - establish rapport - build credibility - and build team unity.
Proxemics
The process that connects information - education - expertise - and practical application of people in an organization for the purposes of sharing and access.

47. Dichotomous
Interview - survey/questionnaire - observation - focus group - work diary/work log
A variable that can have one of two possible values.
Myer-Briggs Type Indicator (MBTI) - DiSC personality profile
Knowledge that has been documented - includes books - manuals - training courses - job aids - software rules - databases - etc.

48. The philosophy of teaching focusing on the instructor rather than the participant - and is generally used to in reference to teaching children
Pedagogy
Learning organizations - systems thinking
Opportunity-centered
Return-on-investment ( (Benefits - Costs) / Costs) * 100

49. Three examples of active training techniques
Reaction
Brainstorming - case studies - and role plays
An HTML tag identifying the context of the contents on a website or knowledge base.
Indicate whether response was correct - explain an incorrect response or clarify a correct response - give instructions on how to proceed

50. List seven things that cannot be copyrighted
Preparation
Ideas - processes - procedures - methods of operation - concepts - principles - and discoveries
Socratic questioning
Defining objectives - identifying necessary data - selecting data collection methods - collecting data - analyzing and confirming data - and reporting on the data