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Certified Professional In Learning And Performance Cplp

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The three fundamental principles of HPI
Suggestopedia
HPI uses a results-based - systematic approach - HPI focuses on accomplishments before behavior - Organizations are systems.
Passive - active - empathetic - listening for knowledge - listening for clarification
- measure - analyze - improve - control

2. An evaluation of an evaluation
Meta-evaluation
Managerial/administrative - supervisory - functional
Documentation audit - information system survey - identification of external information sources
Likert scale

3. The three competency elements that constitute most jobs
Managerial/administrative - supervisory - functional
Monetary impact/ROI
Numbers or variables used to rank order a system
Change Management

4. Five approaches to facilitate inclusion
Groupthink
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.
Monetary impact/ROI
Awareness - modeling - targeted interventions - desensitization - training

5. Two characteristics of distance learning
Scaling and integrity
The expected range of a measurement
Separation of place - time - or both among learners - instructors - and learning resources; Interactions are conducted through one or mode media.
Formulation - Development - Implementation - Evaluation

6. Types of formative evaluation
Validity
Split-half
Multiple intelligences theory
Pilot tests - technical reviews - production reviews

7. The components of the action learning formula
Conduct a SWOT - establish strategic goals - develop strategies to achieve the strategic goals
An effective - structured way that captures people's learning from an experience.
Written tests - oral Q&A - performance tests - role plays
L = P + Q + R. Learning - Programmed instruction - Questioning - Reflection

8. The tasks involved in the evaluation phase of strategic development
Learning Management System (LMS)
Managerial/administrative - supervisory - functional
Review strategies - measure performance - take correction action
Knowledge that has been documented - includes books - manuals - training courses - job aids - software rules - databases - etc.

9. Types of Level 3 instruments
Personal space
Convergers - divergers - assimilators - and accommodators
Action plans - interviews - questionnaires - focus groups - performance contracts
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.

10. RFP
Request for proposal. A communication from an organization to potential vendors that defines the organizations needs and how to respond to those needs.
Email - whiteboard - bulletin boards - chat rooms - online presentation tools - WIKIs - Blogs - forums - social sites
Driving forces - restraining forces - current state - desired state
Agreeing with the client when another response would be better - being judgmental or too rigid - progressing at the wrong pace (too fast/too slow) for the client

11. BE
Productivity Environmental Preference Survey (PEPS) - Canfield Learning Style Inventory - and Learning Style Questionnaire
Philosophy of coaching - definition of coaching - standards of ethical coaching conduct - pledge of coaching ethics
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )
Entertainment - interaction - control - usability - and customization

12. Karl Albrecht's progressive psychological phases of change response
A measure of the variability of scores from the mean
Pedagogy
Threat - problem - solution - habit
Identify organizational values - development mission - develop vision - develop value statements

13. The method used to identify the efficiency and effectiveness of employees
Semantic differential
Performance audit
Chat rooms are essentially synchronous (real-time) message boards.
Simulations

14. The term for the relationship of people's positions in space
Rehersal
Learner-centered - content-centered
Proxemics
Formulation - Development - Implementation - Evaluation

15. The five stages of D. E. Super's developmental framework
Return-on-investment ( (Benefits - Costs) / Costs) * 100
Split-half
Growth - exploratory - establishment - maintenance - decline
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.

16. Meta-tag
Purpose and character of use (commercial or nonprofit educational use) - nature of the copyrighted work - amount of the work used in relationship to the whole of the work - effect on the market potential for or value of the copyrighted work
Phone - VoIP - online meetings - email - specialized software
An HTML tag identifying the context of the contents on a website or knowledge base.
Economic - social - political and legislative - workforce - technological - and competitive.

17. Two types of personality inventory instruments
Simulations
Myer-Briggs Type Indicator (MBTI) - DiSC personality profile
To improve performance by systematically developing human expertise through organizational development and training
Action plans - interviews - questionnaires - focus groups - performance contracts

18. Skills / knowledge areas that SMEs may lack
Questions that stimulate discussion
Adult learning theories - instructional design techniques
Harless' front-end analysis model
Computer-based training. Any learning event that uses computers as the primary distributions method.

19. List six categories of HPI solutions
Reaction
Myer-Briggs Type Indicator (MBTI) - DiSC personality profile
Structure and processes - resources - information - knowledge and skills - motives - and wellness.
Awareness - modeling - targeted interventions - desensitization - training

20. BCR
Learner self-concept - Learner prior experience - Readiness to learn - Orientation to learning - and Motivation to learn
Room size or number of participants is too large - when trainer wants to be more formal - when trainer has illegible handwriting - when the trainer presents the same program regularly.
Maslow's hierarchy - McGregor's Theory X and Y of management
Benefit-to-cost ratio (Total Benefit / Total Program Cost)

21. The linear scale use to rate statements and attitudes
Theatre style
The most frequently occurring value
Pilot tests - technical reviews - production reviews
Likert scale

22. scripting
A collection of code containing instructions for a computer to perform a specific action
Functional context
Sorting - tabulating - and comparing raw to summarized data
Productivity Environmental Preference Survey (PEPS) - Canfield Learning Style Inventory - and Learning Style Questionnaire

23. Types of Level 5 instruments
Control groups - management estimates - extant data - external studies
A group of people who share a common interest - and are willing to share the experiences of their common interest.
Split-half
DMAIC methodology - IPO model - flowcharting - evaluation models

24. Three pitfalls of coaching
Groupthink
Interview - survey/questionnaire - observation - focus group - work diary/work log
Chat rooms are essentially synchronous (real-time) message boards.
Agreeing with the client when another response would be better - being judgmental or too rigid - progressing at the wrong pace (too fast/too slow) for the client

25. Compare/contrast chaos and complexity
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.
Agreeing with the client when another response would be better - being judgmental or too rigid - progressing at the wrong pace (too fast/too slow) for the client
Rich data - comparable data across interviews with proper construction of interview protocol - and adds depth to quantative methods
Understandable - accurate - functional

26. Two examples of performance support systems
Reaction
Pilot tests - technical reviews - production reviews
Job aids - and EPSS
Thinking about the whole organization - rather than individuals - and looking primarily at processes

27. The philosophy of teaching focusing on the instructor rather than the participant - and is generally used to in reference to teaching children
Rote skills - and prerequisite material
Identify organizational values - development mission - develop vision - develop value statements
Pedagogy
Scaling and integrity

28. Process Map
A visual tools used to systematically describe actions/behaviors in a sequential flow - including all the steps and tasks for that process flow.
Constraints analysis
Business needs - performance needs - learning needs - and learner needs
Learning

29. Five mistakes managers can make to negatively impact employee motivation
Managers are responsible for their own development - executives are responsible for the development of their subordinates - the organization is responsible for providing growth opportunities
Threat - problem - solution - habit
Misplacing ownership - misaligning incentives - saving recognition - playing favorites - misspeaking praise
Maslow's hierarchy - McGregor's Theory X and Y of management

30. The HPI tool used to collect current performance - learner analysis - and business needs
Knowledge - skills
Chat rooms are essentially synchronous (real-time) message boards.
Learning Management System (LMS)
Interviews

31. The two mechanisms the chaos and complexity theory focus on
Information - feedback
Visual - Auditory - and Kinestethic
The world is created in conversation
Awareness - modeling - targeted interventions - desensitization - training

32. Four tools and techniques related to six sigma
DMAIC methodology - IPO model - flowcharting - evaluation models
Dictatorship - anarchy - democracy
Numbers or variables used to rank order a system
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )

33. Four characteristics of effective openers

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34. Five ways to use storytelling
Create a vision - communicate the plan - connect the people - congratulate success
Capture attention - help message to be remembered - establish rapport - build credibility - and build team unity.
Extroversion/Introversion - Sensing/Intuition - Thinking/Feeling - Judgment/Perception
Identify organizational values - development mission - develop vision - develop value statements

35. The three building blocks of knowledge management
Data - Information - Knowledge
Benjamin Bloom
Measures of quantity or numbers
Subject-matter expert

36. The two primary tools for the visual display of quantitative data
Charts - graphs
Entertainment - interaction - control - usability - and customization
Andragogy - time pressures - goal orientation - previous knowledge and experience - relevent content - levels of motivation - and different learning styles
Visual - Auditory - and Kinestethic

37. The tool instructors can leverage from WBT to immediately determine a group's understanding of the material
Reaction
Polling questions
Computer-based training. Any learning event that uses computers as the primary distributions method.
Return-on-investment ( (Benefits - Costs) / Costs) * 100

38. An assessment done during formation
Mentoring is longer term - and mentors do not have responsibility for participants improvement.
Formative evaluation
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies
Learner characteristics like age - educational background - cultural background - learner expectations - and learn motivation to attend

39. Factors that determine fair use
An unknown or uncontrolled variable that produces an effect
Understandable - accurate - functional
Purpose and character of use (commercial or nonprofit educational use) - nature of the copyrighted work - amount of the work used in relationship to the whole of the work - effect on the market potential for or value of the copyrighted work
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.

40. Level 2 evaluation
Learning
Disengagement - disidentification - disorientation - and disenchantment.
Kurt Lewin's forcefield analysis
A variable in whole number or distinct units (opposed to continuous)

41. Types of Level 2 instruments
Written tests - oral Q&A - performance tests - role plays
The whole is more than the sum of the parts - patterns are everywhere in the system - cause and effect is never simple - history does and does not repeat itself - change come from chaos - the future can and cannot be predicted
Observe body language
The outcome that depends on the independent variable and covariates

42. The six major factors that influence performance in Gilbert's behavior engineering model
Management - performance
A group of people who share a common interest - and are willing to share the experiences of their common interest.
Sorting - tabulating - and comparing raw to summarized data
Information - resources - incentives/consequences - knowledge and skills - capacity - and motivation.

43. Four tasks typically done in the job analysis
Navigation
Time and resource intensive - undue influence of vocal member(s) - difficult to facilitate with a single facilitator to encourage participation and take notes
Learner-centered - content-centered
Create new hire training - develop behavior-based interview questions - write performance objectives - prepare employees for career progression

44. Three criteria for formative evaluation
Understandable - accurate - functional
A variable whose quantification can be broken down into very small units - often called analog (opposed to discrete)
Conduct a SWOT - establish strategic goals - develop strategies to achieve the strategic goals
Multiple intelligences theory

45. Two guiding principles of displaying quantative data in charts and graphs
A group of people who share a common interest - and are willing to share the experiences of their common interest.
Behavior
Scaling and integrity
Business Analysis

46. Three disadvantages of focus groups
Opportunity-centered
Conduct a SWOT - establish strategic goals - develop strategies to achieve the strategic goals
Time and resource intensive - undue influence of vocal member(s) - difficult to facilitate with a single facilitator to encourage participation and take notes
Slides

47. List 10 types of root causes

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48. List six external factors that may affect an organization
Economic - social - political and legislative - workforce - technological - and competitive.
Formulation - Development - Implementation - Evaluation
No area is overlooked - forces to be used are known - there is time to develop other strategies if the analysis reveals the need
Maslow's hierarchy - McGregor's Theory X and Y of management

49. Quantitative
Asynchronous
Measures of quantity or numbers
Business Analysis
Entertainment - interaction - control - usability - and customization

50. The analysis that serves as a reality check to identify a project's limiting factors
Constraints analysis
A variable the influences the dependent variable
External and environmental influences
Likert scale