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Certified Professional In Learning And Performance Cplp

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Three advantages of interviews as a data gathering technique
Results
Rich data - comparable data across interviews with proper construction of interview protocol - and adds depth to quantative methods
Perform a front-end analysis
Failure to partner - failure to consider culture - failure to manage change - and failure to adapt to the client.

2. Three criteria for formative evaluation
Understandable - accurate - functional
Audience - Behavior - Condition - and Degree
Ginzberg's theory
Developing employees - motivating employees - deploying employees - aligning people to process to increase performance

3. The five principles of andragogy
Sorting - tabulating - and comparing raw to summarized data
Terminal objectives
Job analysis
Learner self-concept - Learner prior experience - Readiness to learn - Orientation to learning - and Motivation to learn

4. The type of question - often starting with 'what if ...' - that is used to get learners to thinking freely
Hypothetical
Questions that stimulate discussion
Learner-centered - content-centered
Focused on fundamental shifts in how people view themselves - and intentional alterations of beliefs and values about the world and themselves

5. The questioning technique that seeks to develop critical thinking and creativity
Socratic questioning
Performance Analysis
Audience - Behavior - Condition - and Degree
Meta-evaluation

6. The analysis that identifies forces that maintain the status quo - and the approaches to allow change

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7. The theory that describes how intelligences reflect how people prefer to process information
Electronic Performance Support System. Software that provides just-in-time help - guidance - coaching - or assistance to improve job performance.
Change is a process not an event. Change management is the process of directing change at each level of an organization.
Multiple intelligences theory
Rehersal

8. The facilitation tool that can create just enough tension to get people thinking
Learning Management System (LMS)
Brainstorming - case studies - and role plays
Pilot tests - technical reviews - production reviews
Silence

9. The three competency elements that constitute most jobs
Managerial/administrative - supervisory - functional
To systematically plan an organization's future
Slides
Questions that stimulate discussion

10. Quantitative
In statistics - it means probably true
Measures of quantity or numbers
When the cause of the problem is a lack of knowledge or skills
Initiating - planning - executing - controlling - closing

11. Community of practice
A group of people who share a common interest - and are willing to share the experiences of their common interest.
Business needs - performance needs - learning needs - and learner needs
Cognitivism
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs

12. ROI
Passive - active - empathetic - listening for knowledge - listening for clarification
Job aids - and EPSS
Return-on-investment ( (Benefits - Costs) / Costs) * 100
Charts - graphs

13. The model (a pyramid) from bottom to top is: physiology - safety - belongingness - esteem - and self-actualization

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14. Four barriers to communication during training delivery
Preparation
Language - speech - environmental - and psychological
When the cause of the problem is a lack of knowledge or skills
Sorting - tabulating - and comparing raw to summarized data

15. The linear scale use to rate statements and attitudes
Pedagogy
High cost - scheduling difficulties - and temporary (unless learners have opportunity to practice)
Likert scale
Performance records - direct observation - supervisor checklists

16. Level 5 evaluation
Monetary impact/ROI
Electronic performance support system (EPSS)
Questionnaires - follow-up interviews - observation checklists
Learning organizations - systems thinking

17. The three levels that - when in harmony - work to optimal performance in the Rummler and Brache's model
Awareness - modeling - targeted interventions - desensitization - training
Raw and non-contextual - and can exist in forms usable or not
Organization - process - and job/performer.
Opportunity-centered

18. The factors that are defined during the performance gap analysis
Driving forces - restraining forces - current state - desired state
Groupthink
Lack of knowledge or skills - lack of physical resources - process problems - lack of information - lack of leadership - lack of information on consequences - lack of motivation - inadequate feedback - inadequate incentives - performer's lack of capa
Program Evaluation Review Technique. A diagramming technique that enables project managers to estimate a range of task durations by estimating optomistic - pessimistic - and likely durations for each task.

19. The method a trainer can use to encourage a participant to continue speaking
Maslow's hierarchy
Growth - exploratory - establishment - maintenance - decline
Walk towards a participant as they speak
Passive - active - empathetic - listening for knowledge - listening for clarification

20. Four tools and techniques related to six sigma
Learning Content Management System. Software that packages courses and learning materials for print - CD-ROM - and electronic publication.
Theatre style
Productivity Environmental Preference Survey (PEPS) - Canfield Learning Style Inventory - and Learning Style Questionnaire
DMAIC methodology - IPO model - flowcharting - evaluation models

21. Qualitative
Learning Management System. Software that automates administration - tracking - and reporting of learning events (ILT and online).
Measures looking at opinions - behaviors - and attributes
Pedagogy
Multiple intelligences theory

22. The way a person prefers to learn new content
Chat rooms are essentially synchronous (real-time) message boards.
Learning style
Asynchronous
Preparation

23. The method used to identify all duties - responsibilities - and tasks that make up a single job function or role
When the cause of the problem is a lack of knowledge or skills
A measure of the variability of scores from the mean
Job analysis
Failure to partner - failure to consider culture - failure to manage change - and failure to adapt to the client.

24. scripting
Navigation
The expected range of a measurement
A collection of code containing instructions for a computer to perform a specific action
Formative evaluation

25. Compare/contrast chaos and complexity
Questions that check for understanding or test for consensus
Hard data
Chaos is simple systems generating complicated behavior. Complexity is complicated systems generating simple behavior.
Data from archival records - existing records - report - and data

26. Two types of job rotations
Driving forces - restraining forces - current state - desired state
Cross-functional - cross-country/international
Purpose and character of use (commercial or nonprofit educational use) - nature of the copyrighted work - amount of the work used in relationship to the whole of the work - effect on the market potential for or value of the copyrighted work
No right or final answers - cause and effect not related to space and time - all solutions require careful consideration - behavior gets worse before it gets better - all systems have limits - foresight benefits the organization

27. The tasks involved in the formulation phase of strategic development
Interview - survey/questionnaire - observation - focus group - work diary/work log
Cause Analysis
Identify organizational values - development mission - develop vision - develop value statements
Websites where users post questions - thoughts and observations - and can reply to other users postings of the same

28. Four characteristics of tasks that are well-suited for job aids
A variable the influences the dependent variable
Organization - process - and job/performer.
Low frequency - high complexity - high consequence of error - high probability of change in the future
Observe body language

29. Knowledge Mapping
The process that connects information - education - expertise - and practical application of people in an organization for the purposes of sharing and access.
Written tests - oral Q&A - performance tests - role plays
Websites where users post questions - thoughts and observations - and can reply to other users postings of the same
Ishikawa - fishbone

30. The reliability test where one test is split into two shorter ones - by randomly assigning test items to one half or the other
Disengagement - disidentification - disorientation - and disenchantment.
Split-half
Cost-effectiveness - accessibility and application - learner access - and self-direction
Misplacing ownership - misaligning incentives - saving recognition - playing favorites - misspeaking praise

31. Four characteristics of highly motivated clients
Form - storm - norm - perform - and adjourn.
Silence
Evaluation
Eager to succeed - open to support - interested in different tactics/methods and trying those out - learning oriented

32. Describe noise - in communication theory
Learning technologies
The most frequently occurring value
Lack of knowledge or skills - lack of physical resources - process problems - lack of information - lack of leadership - lack of information on consequences - lack of motivation - inadequate feedback - inadequate incentives - performer's lack of capa
Something that disrupts the flow of information between source and receiver

33. Four elements of an effective oral presentation
Ideas - processes - procedures - methods of operation - concepts - principles - and discoveries
Benjamin Bloom
Structures - patterns - events
Opener - bridge - main body - and close

34. A computer application that is linked directly to another application to train or guide workers through a task
Electronic performance support system (EPSS)
Knowledge - skills
Form - storm - norm - perform - and adjourn.
External coaching - internal coaching

35. Discrete
- measure - analyze - improve - control
A variable in whole number or distinct units (opposed to continuous)
Learner-centered - content-centered
A variable that can have one of two possible values.

36. The four characteristics of online communication
Image oriented - interactive - immediate - and intimate.
Seels and Glasgow instructional systems design model
Learning
The whole is more than the sum of the parts - patterns are everywhere in the system - cause and effect is never simple - history does and does not repeat itself - change come from chaos - the future can and cannot be predicted

37. Levels of listening
Passive - active - empathetic - listening for knowledge - listening for clarification
Structures - patterns - events
The outcome that depends on the independent variable and covariates
problem - establish action plan - clarify values - identify alternatives - discover probable outcomes - eliminate alternatives systematically - start action

38. The term for the relationship of people's positions in space
Inputs - outputs - process controls - and resources.
Proxemics
Brainstorming - case studies - and role plays
Understandable - accurate - functional

39. Four tasks typically done in the job analysis
Knowledge in one's personal memory - includes judgment - insights - experience - know-how - personal beliefs - and personal values.
Cognitive
Change is a process not an event. Change management is the process of directing change at each level of an organization.
Create new hire training - develop behavior-based interview questions - write performance objectives - prepare employees for career progression

40. The three tasks of business analysis
Focused on fundamental shifts in how people view themselves - and intentional alterations of beliefs and values about the world and themselves
The process that enables organizations to create short reference materials with relevant information by reducing information into codified - categorized - and reusable content.
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs
Identify business goals - clarify those goals - determine specificity and measurability of the goals.

41. List six categories of HPI solutions
Discovery - Dream - Design - and Destiny
Learner self-concept - Learner prior experience - Readiness to learn - Orientation to learning - and Motivation to learn
A visual tools used to systematically describe actions/behaviors in a sequential flow - including all the steps and tasks for that process flow.
Structure and processes - resources - information - knowledge and skills - motives - and wellness.

42. Three tools for determining learner preferences
To aid in career planning
Establish short-term objectives - create an action plan to achieve short-term objectives - allocate resources to the objectives - motivate employees to reach the objectives
Productivity Environmental Preference Survey (PEPS) - Canfield Learning Style Inventory - and Learning Style Questionnaire
Technology - new products - shareholders - financial conditions - system challenges - process challenges - policies

43. Two guiding principles of displaying quantative data in charts and graphs
Scaling and integrity
Pareto analysis
Design
Weak manager judgments or experience levels - identified talent shortages - organization culture suports structured programs

44. The final behavioral outcomes of a specific instructional event
Relevance - inquiry - freedom - connectedness - reception - empowerment - play
To aid in career planning
Terminal objectives
Learner characteristics like age - educational background - cultural background - learner expectations - and learn motivation to attend

45. Three disadvantages of focus groups
External and environmental influences
Formulation - Development - Implementation - Evaluation
The most frequently occurring value
Time and resource intensive - undue influence of vocal member(s) - difficult to facilitate with a single facilitator to encourage participation and take notes

46. BE
Data - Information - Knowledge
Charts - graphs
Breakeven ( ( Program Costs / Investment ) / ( Benefits / Cash Inflow) )
Long-term process for performance improvement based on 1-on-1 interactions where mentee retains the responsibility for improvement

47. The components of the VAK model
Visual - Auditory - and Kinestethic
Simulations
Multiple intelligences theory
Accelerated Learning

48. What is the best thing to do first when a client wants a designer to develop a training to improve declining business process
Rote skills
Relevance - inquiry - freedom - connectedness - reception - empowerment - play
Control groups - management estimates - extant data - external studies
Perform a front-end analysis

49. Dichotomous
Data from archival records - existing records - report - and data
External and environmental influences
A variable that can have one of two possible values.
Long-term process for performance improvement based on 1-on-1 interactions where mentee retains the responsibility for improvement

50. Sequencing and structure are closely related. What refers to the relationship among skills and topics
Ginzberg's theory
Current organization climate - available resources
Structure
Control groups - management estimates - extant data - external studies

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