Test your basic knowledge |

Comptia A + Computer Repair Practicals

Subjects : certifications, comptia-a-+, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A technician needs to check which ports are open in the Windows Firewall. Which of the following will allow the technician to view these settings?
ExpressCard
netsh firewall show state
ipconfig /release then ipconfig /renew
25

2. During the disinfection process - to eliminate a virus from inserting itself into the system restore point which of the following is the BEST solution?
The SATA controller card was not set as a boot device in the computer BIOS.
Multimeter
Device driver issues
Disable System Restore.

3. A customer states that their laptop battery is not charging and it will not power on with the AC adapter. Which of the following would the technician use to check the AC adapter?
Multimeter
System Information
Run defrag
Defrag the hard drive.

4. A user reports that they tried to plug in a USB device plug upside down and damaged one of the ports. Since this event - the user has not been able to get the computer to power on consistently. Which of the following is the MOST likely reason?
Thermal compound
The damaged ports contacts are shorting against the casing.
Solid state drive
RDP

5. A technician notices that after Windows Vista loads - the antivirus software does not start properly. Which of the following is the problem?
480Mbps
The antivirus service is disabled.
Enable port forwarding on the router for port 3389 to the IP address.
The BIOS needs to be updated.

6. A customer is experiencing screen issues on their aging laptop. The technician discovers that the laptop has a tendency to decrease/increase screen brightness without user intervention - and sometimes it completely loses screen brightness. There is h
Multimeter
One or more of the new memory modules are faulty and should be removed or replaced.
LCD power inverter.
msconfig

7. A user has bought a faster CPU and the manufacturer says it is compatible with their system. The PC does not boot up after installing the new CPU. Which of the following actions should the technician have performed prior to installing the new CPU?
Disable SSID broadcast
FAT32 cannot handle single files larger than 4GB.
Administrators - Power Users - Users - Guests
Install an updated firmware on the BIOS

8. A user wants to connect to a cellular network with a laptop while traveling. The laptop has aninternal cellular network card that is activated through the provider.Which of the following is the MOST likely reason that the card is not visible to the o
Add the new printer to user's computer.
Mini PCI
Blu-Ray discs are not compatible with DVD drives
Cellular card is disabled in the BIOS.

9. The technician has to format a new hard drive as a FAT32 file system. The hard drive capacity is 80GB. How many partitions will the technician have to create to use all of the hard drive capacity?
Three
Format the drive and reload the system.
Convert both drives to a dynamic disk.
The SSID

10. A technician is told to configure all new PCs to support Wake on LAN (WOL). After upgrading the NIC to support WOL - the system still does not respond to a WOL call. Which of the following steps needs to be taken to support WOL?
One device will need to be removed before an additional device will fit.
Add additional memory to the laser printer.
chkdsk /f
In the BIOS - enable WOL

11. A technician changed the system date and time to display military time on a PC. Which of the following did the technician use to change this feature?
The technician failed to connect the antenna wires to theWiFi card.
net help
Regional and Language Options
Boot to Safe Mode with Networking and attempt updates - Apply updates manually by downloading the definition files on another machine.

12. The new security feature in Vista that prevents programs from running with escalated privileges is called:
User Account Control (UAC).
Add more RAM.
Go to Control Panel (User Accounts and Family Safety) - User Accounts -Turn User Account Control on or off.
Examine the print queue - stop and then restart the spooler service.

13. A user states they cannot eject the CD/DVD tray from their laptop to get a CD out. Which of the following could the user do to effectively remove the CD?
disabled.
The technician failed to connect the antenna wires to theWiFi card.
NIC will transmit data in only one direction at a time.
tracert

14. On laptops - the internal wireless adapter is known by which of the following form factors?
Mini PCI
A virus has infected the system.
Device driver issues
From the command line: net start spooler - Open the Services MMC>right click Print Spooler>Start

15. Which of the following supports the Athlon 64?
Socket 754
ping -t
Regional and Language Options
Computer Management - Services MMC Plug-in

16. Which of the following is the BEST solution for repairing a hard drive that results in the NTLDR is missing display upon booting?
System date/time
tree
Use recovery console and the fixboot command.
Label every screws location and cable path - Ensure the technician wears an ESD strap.

17. A USB cable has a mini-USB connector on one end and two standard size connectors on the other. Which of the following is the purpose of the second connector?
The second USB connector increases the power and enables functionality of the device.
Induction toners
Control Panel>Administrative Tools>Services>SQL service>start - My Computer>Manage>Services and Applications>Services>SQL service>start
There is no operating system on the hard drive.

18. A user is reporting that after replacing the toner cartridge on the laser printer it has started to produce print jobs with dirty spots around the page. Which of the following is the MOST likely cause of the problem?
The new toner cartridge is bad and should be replaced.
Unplug the CMOS battery - Switch on the reset jumper.
NIC will transmit data in only one direction at a time.
Internal antennas not connected.

19. While powering up a desktop PC - the unit will repeat three short beeps and will not POST. Which of the following is MOST likely the problem?
format d: /q
Task Scheduler
Task Manager
The memory is failing.

20. A customer states that their laptop has stability issues after a recent memory upgrade. Which of the following is the MOST likely cause?
The memory is not properly seated.
The color depth is set too low. Open the Display Properties dialog box and set the Color Quality setting to Highest (64bit).
Device is disabled
Listen for beep codes to determine if the video card needs reseated.

21. A technician is installing a high performance graphics card in a PCI express slot. Which of the following should be done FIRST after inserting the card into the slot?
Manufacturers guidelines for the beep codes
Connect the appropriate power cable.
gpupdate /force
Boot into the recovery console and runchkdsk /r

22. A technician has installed a new wireless access point on an existing small office home office (SOHO) network with WPA security. All wireless computers connect to the new network except one computer that repeatedly asks for the key. Which of the foll
rdisk.exe
The pass phrase is not correct.
Check if the computer manufacturer uses a separate power inverter for the screen.
Parental Controls

23. Which of the following can determine the type of RAM installed in a computer?
The technician failed to connect the antenna wires to theWiFi card.
Check themanufacturers website.
The fuser is not working properly.
The network uses MAC filtering.

24. A client is having trouble connecting to their SOHO network. They use dynamic addresses through their home router. A technician performs an ipconfig /all from the command line and receives this output: Ethernet Adapter Local Area Connection Connectio
DHCP is disabled.
Disable System Restore -update virus definitions - restart in Safe Mode - run full scan.
De-select PausePrinting from within the Printer menu on the users computer.
The WLAN card is 802.11b.

25. A technician is installing a new SATA drive into an older computer. Which of the following conditions can prevent the technician from being successful?
D. Power supply does not have the proper connections.
Uncheck Hide protected operating system files in folder options - Uncheck the read only attribute in file properties.
LCD power inverter.
Control Panel>Administrative Tools>Services>SQL service>start - My Computer>Manage>Services and Applications>Services>SQL service>start

26. A technician has configured all computers on the LAN - and the computers can communicate with each other - but they cannot access the Internet. Which of the following needs to be configured?
DHCP
RAID controller and two drives
Default Gateway
Power supply

27. Which of the following is the name of the Windows Vista application that will display items such as a clock - weather and thumbnails on the desktop at startup?
Install the Chipset Drivers
The new toner cartridge is bad and should be replaced.
Sidebar
Spooler service is running.

28. A technician has received a BIOS update and wants to install it on a clients computer. Which of the following should be done before the BIOS update is installed?
Disk Management MMC Plug-in
The memory is failing.
DHCP
Backup theclients data onto removable media.

29. A technician is replacing a hard drive with a new 30GB drive formatted with FAT32. While transferring a 5GB file an error appears indicating that the new drive has insufficient space for the transfer. Which of the following is the cause of the proble
FAT32 cannot handle single files larger than 4GB.
Hard disk
Update firmware.
Add the new printer to user's computer.

30. Which of the following files are required to startWindows XP boot process?
Enable MAC address filtering
Check for a floppy disk in the FDD.
Use recovery console and the bootcfg /rebuild command.
Ntldr - boot.ini and ntdetect.com - or - IO.sys - boot.ini and ntboot.sys

31. A user reports they would like to install a larger HDD but is not sure what type to buy. The user wants the technician to check and verify the type of HDD needed. The technician opens the case and looks at the HDD connectors they see a single thin ca
Services
Educate the user.
SATA
The laptops AC adapter

32. Which of the following is the proper order for powering off and on network components?
DHCP
The chipset includes hyperthreading support.
Cable modem> router> computer
Ensure all features of the system are functioning.

33. A client has been unable to fix corruption of system files and does not have a backup or an Automated System Recovery (ASR) disk. Which of the following is the BEST action to take next?
Execute a Windows repair from the Windows setup media.
Device driver issues
Upgrade the power supply to a higher wattage model.
Adware

34. Which of the following commands would be used to display hidden files?
The SSID
dir /a
Remove the floppy disk.
Run Autochk.exe from the Windows Installation Disk.

35. A technician is repeatedly called to a users desk because the user is being prompted during all installation of software and during the launching of certain programs. Which of the following features is causing this prompting to occur?
D. IP address - Subnet mask - Gateway - MAC address - DNS - Lease obtained/expiration.
UAC
chkdsk /f
The fuser is not working properly.

36. A laptop screen is extremely faint when booting. There is no backlight but the image appears to be on the screen. Which of the following is the BEST step to follow next?
sfc
Check if the computer manufacturer uses a separate power inverter for the screen.
dir
7

37. A customer cannot print certain PDF documents on their laser printer. The print job is a multi- page large PDF with multiple colors. Which of the following is the MOST likely solution?
TCP/IP
Boot in Safe Mode to remove.
Add additional memory to the laser printer.
B

38. A user reports that their Windows XP machine restarts automatically on boot and the screen flashes blue for half a second. Which of the following allows a technician to capture the error code?
tracert
Spyware
Press F8 and select Disable Automatic Restart on System Failure.
very thin layer - making sure to cover the CPU

39. When using Device Manager - a red X indicates which of the following?
Device is disabled
Check for the correct print driver.
RAM failure
System file corruption

40. A technician is sent to configure a wireless small office home office (SOHO) network in an urban area. Which of the following utilities can the technician disable to help prevent unauthorized users on the network?
Security Center
Disconnect the computer from the network.
SSID broadcast
Set the CMOS jumper on the motherboard to clear

41. A technician has just installed an upgraded graphics card. The computers power turns off before it finishes booting. Which of the following is the cause of the problem?
Solid state
Control Panel>Administrative Tools>Services>SQL service>start - My Computer>Manage>Services and Applications>Services>SQL service>start
Loopback test
The power supply does not provide enough wattage to power the new graphics card.

42. Which of the following may be required if a system shuts down after installing a new high performance video card?
Loopback test
Higher wattage power supply
sfc
Add additional RAM to the printer.

43. An end user reports that they are unable to access any websites or network resources by the fully qualified domain name (FQDN); however - the technician is able to access these resources by IP address. Which of the following is the MOST likely cause
The customers DNS server is unavailable.
The proxy server has been configured to block the site.
Increases read/write speed
sfc

44. The technician backed-up users data for use on a new workstation. The user has reported that the workstation only allows a save as on this data. Which of the following is the MOST likely cause?
5 volts
Update anti-virus and malware software and scan.
Read only permissions
A corrupted or incorrect video driver is installed.

45. A user has installed a new firewall and wants to allow only web traffic. They have allowed port 80 on the firewall. When they test the connection they are unable to get to the secure websites. Which of the following should they configure to enable br
Allow port 443.
Task Scheduler
Power supply tester
HDD failure

46. A user reports they keep getting the error message missing or corrupt dll when logging into Windows. Which of the following can the technician do to resolve this issue?
The CMOS battery is defective.
Start>Run>typesfc /scannow>ok
Netstat
Disable DHCP

47. A technician needs to connect to a remote user using Remote Desktop.Which of the following will bring up Remote Desktop?
From the command line - run chkdsk utilizing the /x switch.
Start>Run>mstsc - Start>AllPrograms>Accessories>Communications>Remote Desktop
RAM failure
System properties>Hardware>Driver Signing>Select ignore

48. A technician is using msconfig and the OS does not recognize this as a valid command. Which of the following operating systems is the technician troubleshooting?
NTBTLOG.TXT
Windows 2000
The pass phrase is not correct.
System date/time

49. A user reports that after installing a PCIe video card into a system - the onboard video no longer displays. Which of the following is MOST likely the cause?
SSID broadcast
The BIOS detected the PCIe video card and disabled the onboard video.
net help
defrag

50. Which of the following command line tools in Windows Vista is used for disk management?
Check the functionality of the LCD cutoff switch
Diskpart
Pressing Ctrl-Alt-Del and selecting Task Manager - Right clicking on the task bar and selecting Task Manager.
Enable MAC filtering.