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Comptia A + Computer Repair Practicals

Subjects : certifications, comptia-a-+, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A user reports that a newly installed external CD-RW is not working. A technician is called and he notes the user has the CD-RW drive - a flash disk - a rarely used external hard drive and a wireless network adapter plugged into an external USB hub.
Spooler service is running.
The USB hub was not externally powered.
Use the Automatic Update feature built into the application - Use scripts.
Change the jumper settings on the drive.

2. A computer has the below network configuration: IP Address: 192.168.1.5 Subnet mask: 255.255.255.0. Which of the following is the default gateway for the computer?
192.168.1.1
The front side bus speed or clock multiplier is wrong.
The username and password are set to default.
From the command line: net start spooler - Open the Services MMC>right click Print Spooler>Start

3. A user is trying to watch a high definition movie on a computer with a built-in DVD drive. Which of the following is the MOST likely reason that the user cannot watch the movie?
Blu-Ray discs are not compatible with DVD drives
Format from the command line - Disk Management MMC Snap-In
143
Set the jumpers on both hard drives to C/S.

4. Which of the following steps will allow a technician to disable the prompting of the requirement for digital signatures of newly installed device drivers?
SATA
System properties>Hardware>Driver Signing>Select ignore
DHCP
msconfig (choose startup from options)

5. A user reports that email is working but they are unable to access the Internet. Which of the following is the NEXT step in solving the issue?
Educate the user.
format
In the Control Panel - select Administrative Tools - select Services -click on the Print Spooler service and select start.
Check the DNS server.

6. In Device Manage - an exclamation point next to a device indicates which of the following?
CMOS battery
Turn the computer on and run chkdsk /r
rdisk.exe
Device conflict

7. A client explains their system is running slow - has trouble accessing the Internet and multiple windows are popping up on their own. Which of the following is the MOST likely cause?
BOOT.INI file is corrupt
UAC
In the Control Panel - select Administrative Tools - select Services -click on the Print Spooler service and select start.
A virus has infected the system.

8. A user reports they are unable to access the Internet. The technician attempts to ping 127.0.0.1 - which fails. Which of the following is the MOST likely source of the problem?
dir
tracert
The network card in the users computer has failed.
Pressing F6 during the install to load third party drivers

9. A technician has just installed an upgraded graphics card. The computers power turns off before it finishes booting. Which of the following is the cause of the problem?
The power supply does not provide enough wattage to power the new graphics card.
The SATA controller card was not set as a boot device in the computer BIOS.
An external hard drive connected viaeSATA.
Reset the page count.

10. Which of the following tools is used to initiate archive procedures in Windows XP Professional?
Run a scan in Safe Mode.
NTBACKUP.EXE
Spooler service is running.
Regional and Language Options

11. Which of the following will occur if too much thermal paste is used on a processor?
net view
Blu-Ray
The thermal paste will insulate heat around the processor.
Power Users

12. Which of the following should a technician perform to check a hard disk for corruption?
Faulty sensor - Worn paper feed roller
Look around the monitor for items that maybe interfering with the display.
RIMM modules must be installed in pairs.
Run the chkdsk command.

13. After receiving a service has failed to start message - which of the following commands would be helpful in troubleshooting the issue?
802.11a
FAT32 cannot handle single files larger than 4GB.
services.msc
Update anti-virus and malware software and scan.

14. Which of the following command will display a list of folders and files?
Connect the appropriate power cable.
Determine the available wattage offered by the power supply andensure it meets the power needed for all of the system components.
802.11a
dir

15. In which of the following locations is the Windows Vista local user settings found?
Enable port forwarding on the router for port 3389 to the IP address.
A processor of equal speed to CPU 0
It is there to protect against any changes being made to the OS that may be harmful and could make the OS unstable.
%userprofile%AppDataLocal

16. When booting a Windows XP computer - two screens pop-up that offer a choice between two operating systems to boot to. Dual boot configuration is not installed on this computer. Which of the following files needs to be changed?
The power supply does not provide enough wattage to power the new graphics card.
Read only permissions
User Account Control (UAC).
BOOT.INI

17. A user reports that their optical drive has power and they can put a disk in it - but it does not access the disk nor does the drive show in My Computer. Which of the following is the MOST likely reason?
Press F8 and select Disable Automatic Restart on System Failure.
Backlight failure
In the BIOS - enable WOL
The data cable is not seated properly.

18. The customer wants to upgrade to a newer model computer - but does not want to lose all the digital photos on the old computer. Which of the following is the QUICKEST way for the technician to move the photos?
Power Users
Copy the photos to a USB drive and copy to the new computer.
3
Windows Firewall

19. A customer reports their system will not boot up. A technician determines the problem is a corrupt master boot record. Which of the following must be done to run the repair?
Disable DHCP
Copy the photos to a USB drive and copy to the new computer.
eSATA
Use the recovery console to run thefixmbr utility.

20. Which is of the following is the maximum file size for FAT32?
After working hours
Four gigabytes
Copy the photos to a USB drive and copy to the new computer.
The CPU is overheating.

21. A virus has been detected on a workstation. When the technician tries to manually delete the virus it is reported as in use by another application. Which of the following should be done FIRST to be able to delete the virus?
Device conflict
diskmgmt.msc
Boot in Safe Mode to remove.
Click on the printer icon and select cancel.

22. A technician is troubleshooting a PC that is blocking SMTP requests. Which of the following ports will the technician need to open?
Manufacturer's website
25
rdisk.exe
Format from the command line - Disk Management MMC Snap-In

23. Which of the following will reset the BIOS settings?
dir /a
Add additional memory to the laser printer.
Unplug the CMOS battery - Switch on the reset jumper.
Computer Management - Services MMC Plug-in

24. A computer is failing to boot. Which of the following tools would be used FIRST in troubleshooting?
chkntfs
Run defrag
Power supply tester
480Mbps

25. A user states their laptop will not stay on unless they hold the AC adapter plug in a certain position. Which of the following is the MOST likely cause?
System file corruption
Toggle the NUM lock key.
Heatsink / cooling fan - Motherboard
Loose DC jack

26. While powering up a desktop PC - the unit will repeat three short beeps and will not POST. Which of the following is MOST likely the problem?
fixmbr
Modify
The memory is failing.
Implement and install a drive encryption program on all company assets.

27. When a SMART error is received on a computer - which of the following devices MOST likely has a problem?
C:windowssystem - C:windows
/bootlogo /noguiboot
Hard disk
Convert the partition to NTFS.

28. On laptops - the internal wireless adapter is known by which of the following form factors?
Mini PCI
Solid state drive
remove the AC power.
Inverter board

29. A technician has been asked to replace a hard drive in a laptop. The documentation calls for an IDE hard drive. Upon removal - the drive has an unfamiliar connector.Which of the following types of hard drives is in the laptop?
Look for another expansion slot elsewhere on the unit.
Go to the BIOS and change the boot order to use the hard drive.
IDE but with an adapter
Disable services at startup - Disable start up programs.

30. A user asked to have a second IDE hard drive installed on their computer. Which of the following should be done FIRST?
Configure one of the HDD as master - and one as slave.
25
One hard drive must be configured as master - and one as slave.
Connect the appropriate power cable.

31. Which of the following commands would be used to verify the integrity of critical system files?
80
sfc
Ensure the keyboard ribbon is firmly plugged into the motherboard.
The power supply must have enough wattage to run all system hardware simultaneously.

32. Which of the following directory paths is the default profile folder for User1 in Windows XP?
C:Documents and SettingsUser1
RDP
chkdsk
HDD failure

33. A technician suspects a computer has a virus - which of the following BEST describes the FIRST action to take?
Event Viewer
Disconnect the computer from the network.
Manufacturer's website
Reset the page count.

34. A user reports they keep getting the error message missing or corrupt dll when logging into Windows. Which of the following can the technician do to resolve this issue?
Using either FAT or NTFS - the limit is three - With extended partitions - there is no limit
Heatsink / cooling fan - Motherboard
Start>Run>typesfc /scannow>ok
Enable MAC filtering.

35. A company has had a high number of laptops stolen in the past three months.Which of the following is the BEST solution for the company to implement to protect the data on their laptops?
One hard drive must be configured as master - and one as slave.
Implement and install a drive encryption program on all company assets.
Support multiple PCIe display adapters.
Copy the photos to a USB drive and copy to the new computer.

36. Which of the following commands will display the local routing table?
Print a test page from all the trays.
C:Documents and SettingsUser1
netstat -nr
The amount of memory

37. A new firewall was installed and a customer reports that they can receive email but cannot send email. Which of the following protocols is being blocked?
From the command line: net start spooler - Open the Services MMC>right click Print Spooler>Start
Parental Controls
Implement and install a drive encryption program on all company assets.
SMTP

38. A manager tells a technician that they cannot access the company's secure financial data stored on the accountants computer. The manager used to be able to access the files. Which of the following should the technician check?
Permissions on the folder containing the financial data.
Enable MAC filtering.
QoS
tracert

39. In a defaultWindows Vista installation - which of the following directory paths would a file on the desktop of user1 be placed?
Windows Firewall
netstat
C:Usersuser1Desktop
The front side bus speed or clock multiplier is wrong.

40. Which of the following broadband networking technologies is MOST widely available in isolated areas?
Loose DC jack
De-select PausePrinting from within the Printer menu on the users computer.
Satellite
Public Switched Telephone Network (PSTN)

41. Which of the following commands will show print and file shares on a PC?
net view
Voltage setting
Copy the photos to a USB drive and copy to the new computer.
The CMOS battery is failing.

42. A user reports they would like to install a larger HDD but is not sure what type to buy. The user wants the technician to check and verify the type of HDD needed. The technician opens the case and looks at the HDD connectors they see a single thin ca
SATA
Check the DNS server.
NTBTLOG.TXT
The boot priority is set to CD-ROM in the BIOS.

43. On which of the following hard drive types must a technician change the jumper setting to match the motherboard/cabling combination?
WindowsVista
Archive existing records and clear the application log.
Power supply voltages
PATA

44. Which of the following protocols should be allowed through the firewall for a mail application?
SMTP
127.0.0.1
Disk Management
Install the Chipset Drivers

45. A technician is adding a new device to a system and is unable to find the driver disk. Which of the following is he BEST place to retrieve the latest drivers?

46. A user wants to upgrade their CPU. They currently have a processor from vendor A - but the user wants to purchase a different vendors CPU. Which of the following will MOST likely need to be upgraded in order to support a CPU from a different manufact
Heatsink / cooling fan - Motherboard
Keyboard
System date/time
Not enough physical RAM installed.

47. A power outage caused a computer to shut off while the operating system was running. Which of the following would a technician run to make sure the operating system was not damaged?
chkdsk
tree
Update anti-virus and malware software and scan.
Check the DNS server.

48. In Windows Vista - which of the following commands would be used to verify that the previous system shutdown routine was completely successful?
The DHCP client is unable to obtain an IP address from the DHCP server.
Power Users
chkntfs
Backlight failure

49. A technician is trying to use the nslookup command. Which of the following needs to be installed before this command can be used?
net view
UAC
TCP/IP
Power supply voltages

50. A customer wants to check whether they have the necessary tools enabled to prevent intrusions and virus attacks on a Windows Vista workstation. Which of the following tools can be used to display the current configuration?
RDP
The fuser is not working properly.
ping localhost
Security Center