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Test your basic knowledge |
Comptia A + Computer Repair Practicals
Start Test
Study First
Subjects
:
certifications
,
comptia-a-+
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A client explains their system is running slow - has trouble accessing the Internet and multiple windows are popping up on their own. Which of the following is the MOST likely cause?
The WLAN card is 802.11b.
A virus has infected the system.
BitLocker drive encryption
Boot to Safe Mode with Networking and attempt updates - Apply updates manually by downloading the definition files on another machine.
2. In Windows Vista - where would a technician find User1 desktop files?
Power supply tester
tree
C:UsersUser1Desktop
Adware
3. Which of the following will resolve the NTLDR is missing error during the boot process?
Archive existing records and clear the application log.
Remove the floppy disk.
Drive light is always on even when no programs are running. - Cannot perform any anti-virus updates.
Heatsink / cooling fan - Motherboard
4. A customer brings in a laptop with a non-functioning LCD screen that always remains black. However - when the technician connects the laptop to an external monitor the laptop will boot Windows normally. Which of the following actions should the techn
Permissions on the folder containing the financial data.
Check the functionality of the LCD cutoff switch
Remove the floppy disk.
Backlight failure
5. A computer is redeployed after sitting in storage for a year and is now displaying the wrong date. Which of the following is the cause?
Internal antennas not connected.
Run Autochk.exe from the Windows Installation Disk.
The computers CMOS battery has lost its charge.
The device driver is not loaded.
6. Additional RAM has been added to a PC. When the RAM amount is checked within Windows the additional memory is not reflected. Which of the following is the MOST likely cause?
The RAM was not properly seated in its memory slot.
tracert
RAID controller and two drives
The ToggleKeys option is enabled.
7. To determine if remote host is reachable a technician would issue which of the following
C:users
Security Center
ping
My Computer>Properties>Remote Tab>Allow Users to connect remotely to this computer>Select Remote Users.
8. A customer reports that they are unable to access any network resources. To test the functionality of the customers NIC - the technician should use which of the following?
Power Users
Replace the power supply.
Loopback test
HDD failure
9. A user has noticed several clusters of dead pixels on a laptops LCD screen. The technician is called to investigate and troubleshoot the issue. Which of the following is a possible solution?
Have the LCD screen replaced.
25
Uncheck Hide protected operating system files in folder options - Uncheck the read only attribute in file properties.
Replace the BIOS chip - Restore from backup
10. A client has installed an additional 1GB of RAM in a computer to accommodate the requirements of a new application. When the application is run a Low on Virtual Memory warning appears. Which of the following steps needs to be taken?
The paging file size settings need to be adjusted.
Applications log
Listen for beep codes to determine if the video card needs reseated.
The drive is a dynamic disk moved from another system.
11. Which of the following utilities would a technician use to verify that a sound card is correctly installed on a PC?
Device Manager
Allows a system to boot into a limited shell with command line functions.
-t
Replace the power supply.
12. A technician receives a call from a laptop user that recently purchased a new wireless router. The user claims the laptop cannot connect to the new wireless router. The technician finds out that the router is an 802.11g model and the customers laptop
Router
Device Manager
Disable System Restore -update virus definitions - restart in Safe Mode - run full scan.
The customers wireless card is not compatible with the new router; they need to have a newer 802.11g card installed.
13. A technician needs to edit the default path in Windows XP. In which of the following can they accomplish this task?
Loopback test
The ToggleKeys option is enabled.
System Properties>Advanced>Environment variables>System variables
Device driver issues
14. A technician installed a new motherboard. Which of the following steps should the technician take NEXT?
The incorrect WEP is being used.
Quarantined
Look for another expansion slot elsewhere on the unit.
Update the BIOS.
15. Which of the following utilities determines how many CPU resources are being used by a service?
Task Manager
Connect an audio cable between the drive and the sound card
Multimeter
The damaged ports contacts are shorting against the casing.
16. A technician is installing an OS onto a new hard drive. The OS media is in the optical drive. Upon booting the system displays the message no operating system found. Which of the following should the technician check FIRST?
C:UsersUser1Desktop
Disable DHCP
Boot order in the BIOS
Induction toners
17. During the disinfection process - to eliminate a virus from inserting itself into the system restore point which of the following is the BEST solution?
Use the Recovery Console and command fixboot.
Update the video card drivers to the latest version.
Map a new drive to an NTFS folder hosted by a different volume.
Disable System Restore.
18. A technician logs into a users computer and downloads a file from a central server to a users local document directory. After logging in - the user reports that they cannot open the file. Which of the following can the technician do to solve the prob
Disable the integrated video card.
DHCP
Set the correct permissions for the user
attrib test.doc -r -a -s -h
19. A hard drive is experiencing poor performance. Which of the following would be the BEST option to help improve read/write speeds?
Communicates with network devices
Disk Defragmentation
3
Computer Management - Services MMC Plug-in
20. When using FTP to transfer files which of the following is used to retrieve a file from a remote server?
Exclude the printers IP addresses from the DHCP scope.
get
RAM failure
Power supply
21. Which of the following should a technician perform to check a hard disk for corruption?
Start the PC in Enable VGA Mode; reboot after login in normal mode.
C. Turn off SSID - enable WPA2 - implement MAC filtering and change key every 30 days
Print a test page from all the trays.
Run the chkdsk command.
22. A users laptop PC fails to boot and gives a message of invalid boot device on the screen. Each successive reboot gives the same message. The technician finds that the user has no floppy drive connected to the PC; however - they have a USB flash drive
C:Program Files
Start>Run>mstsc - Start>AllPrograms>Accessories>Communications>Remote Desktop
Make sure the PS/2 plugs and ports are color matched.
The laptop is configured to boot from the flash drive; the user should be instructed to remove the flash drive and reboot the laptop.
23. Which of the following command syntax tests if a Windows XP computer is configured to connect to the Internet?
Disable System Restore -update virus definitions - restart in Safe Mode - run full scan.
Check themanufacturers website.
ping windows.com
Map a new drive to an NTFS folder hosted by a different volume.
24. When installing a small office home office (SOHO) network - which of the following can a technician configure to hide wireless networks from unauthorized users and attackers?
Manually start the service.
Disable SSID broadcast
The print head needs to be adjusted.
QoS
25. A user reports that email is working but they are unable to access the Internet. Which of the following is the NEXT step in solving the issue?
netstat
Check the DNS server.
The boot priority is set to CD-ROM in the BIOS.
The OS firewall is blocking the application.
26. When setting security permissions on a folder - which of the following properties apply?
Parental Controls
Cable modem> router> computer
All sub-folders inherit the most restrictive permissions within the folder.
No device driver found
27. In a 64-bitWindows operating system - which of the following directories is created twice - once for 32-bit applications and once for 64-bit applications?
C:Program Files
Start the PC in Enable VGA Mode; reboot after login in normal mode.
The chipset includes hyperthreading support.
WPA-PSK
28. A remote user is attempting to install a new external storage device on their computer. The user reports they only have one port open on the back of the device and the port is similar to the USB port their mouse is connected to. The port has a bevel
very thin layer - making sure to cover the CPU
The username and password are set to default.
Device is disabled
IEEE 1394
29. Which of the following profiles are automatically created by Windows XP during installation?
64-bit WEP
Connect an audio cable between the drive and the sound card
Default User - All Users
very thin layer - making sure to cover the CPU
30. A technician installs a new USB inkjet printer for a client. The client tests the printer by printing several pages. The text output is unreadable. Which of the following is the BEST solution for the problem?
%systemdrive%Users
The location type is currently PUBLIC.
SNMP
Install the correct drivers.
31. A client is having problems sending their email. If the company uses SMTP - which of the following ports is configured by default on their email client to allow mail out?
Add the new printer to user's computer.
Check the functionality of the LCD cutoff switch
There are too many devices plugged into the USB hub.
25
32. A technician is installing a wireless access point for a customer that wants to ensure only certain laptops are able to connect to the access point. Which of the following would BEST meet the customers needs?
/bootlogo /noguiboot
Configure a MAC filter for the permitted laptops.
sfc /scannow
very thin layer - making sure to cover the CPU
33. Which of the following is the default loopback address?
FAT32 cannot handle single files larger than 4GB.
127.0.0.1
Permissions on the folder containing the financial data.
A Blue I on a white field
34. Which of the following commands would be used to verify the integrity of critical system files?
25
sfc
In the Control Panel - select Administrative Tools - select Services -click on the Print Spooler service and select start.
Configure a MAC filter for the permitted laptops.
35. If a drives file system becomes corrupt - which of the following commands would the technician use to repair the file system?
chkdsk
25
Using either FAT or NTFS - the limit is three - With extended partitions - there is no limit
System Properties>Advanced>Environment variables>System variables
36. A user reports that they can hear downloaded music and sounds through their computer speakers. Music CDs cannot be heard when played in the local CD-ROM drive except by plugging headphones into the jack on the front of the drive. Which of the followi
sigverif
Allow port 443.
run IPCONFIG /RENEW.
Connect an audio cable between the drive and the sound card
37. A user reports that they are unable to print to a shared network printer. Other users are able to print to the same printer with no problems. Which of the following is the MOST likely solution?
De-select PausePrinting from within the Printer menu on the users computer.
20
802.11a
-t
38. Which of the following directory paths is the default profile folder for User1 in Windows 2000?
Port forwarding rules
C:Documents and SettingsUser1
Thermal compound
The DHCP server is unavailable.
39. A technician replaces two 1GB DIMMs with two 2GB DIMMs. When the installed RAM amount is verified in Windows Vista - only 3GB appears. Which of the following is the MOST likely cause?
Install the correct drivers.
USB
The new toner cartridge is bad and should be replaced.
Windows Vista 32-bit can only address up to 3GB of memory.
40. A user reports that VoIP telephone calls have static and a noticeable delay whenever other users are using the home network. Which of the following routing features should be used on the home network to resolve this issue?
Cellular card is disabled in the BIOS.
The drive is a dynamic disk moved from another system.
USB
QoS
41. A customer wants to purchase a FireWire-based external hard disk drive. Which of the following ports is needed on the machine to be able to utilize such a device?
Windows Firewall is blocking the port.
chkdsk /f
Windows Vista 32-bit can only address up to 3GB of memory.
IEEE 1394
42. A computer has become infected with a piece of malware. The current system software has detected the threat and moved it into a special state. Which of the following terms BEST defines the state?
Disconnect the computer from the network.
The hard drive needs to be replaced.
Quarantined
Set the CMOS jumper on the motherboard to clear
43. A user asked to have a second IDE hard drive installed on their computer. Which of the following should be done FIRST?
A Blue I on a white field
nslookup
Configure one of the HDD as master - and one as slave.
The front side bus speed or clock multiplier is wrong.
44. A user reports that their Windows XP PC booted to a desktop which is presented with very rough colors and poor detail on all images displayed.Which of the following is the MOST likely cause and solution of the problem?
Not enough physical RAM installed.
Try paper from a different package of paper.
The color depth is set too low. Open the Display Properties dialog box and set the Color Quality setting to Highest (64bit).
Disk Management MMC Plug-in
45. A technician is troubleshooting a PC that will not turn on. The technician has determined that the PC is on a known good power outlet. Which of the following should the technician check NEXT?
Install the correct drivers.
The rollers on the printer need to be replaced.
TCP/IP
Power supply
46. A customer reports that their newly purchased Windows Vista Home Premium notebook is unable to see other computers in their home office. Which of the following is the MOST likely cause?
The Network Location Type is Public.
WPA2
Device conflict
ping localhost
47. Which of the following would a technician perform to cancel a print job?
The memory is failing.
Click on the printer icon and select cancel.
The deny was selected on all share permissions
Services MMC Plug-in -Computer Management
48. A user is reporting that the image on their CRT monitor is shaking and giving them eye strain. The technician notices the display is OK at first - then after a minute it begins wavering. Which of the following is the FIRST step the technician should
Default Gateway
Safe Mode
convert
Look around the monitor for items that maybe interfering with the display.
49. Which of the following broadband networking technologies is MOST widely available in isolated areas?
sfc
143
Satellite
Dependencies
50. 1/2 Which of the following actions should a technician take when the Service Control Manager reports - one or more services failed to start?
RAM failure
Control Panel>Administrative Tools>Services>SQL service>start - My Computer>Manage>Services and Applications>Services>SQL service>start
Check Event Viewer to determine which service did not start - Run services.msc to see the state of each service listed.
Heatsink / cooling fan - Motherboard