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Comptia A + Computer Repair Practicals

Subjects : certifications, comptia-a-+, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A technician is upgrading memory on a laptop. Upon removing the access door the technician sees only one memory expansion slot. The documentation stated there were two. Which of the following should the technician do?
Pressing Ctrl-Alt-Del and selecting Task Manager - Right clicking on the task bar and selecting Task Manager.
Backup theclients data onto removable media.
Diskpart
Look for another expansion slot elsewhere on the unit.

2. A technician has received a Windows XP PC for repair with the following boot error Unmountable boot volume. Which of the following is the FIRST procedure that should be tried to correct the problem?
Add additional memory to the laser printer.
The computer case was opened.
Boot into the recovery console and runchkdsk /r
The customers DNS server is unavailable.

3. Which of the following steps will allow a technician to disable the prompting of the requirement for digital signatures of newly installed device drivers?
Go to Control Panel (User Accounts and Family Safety) - User Accounts -Turn User Account Control on or off.
Two Type II cards - One Type III card
System properties>Hardware>Driver Signing>Select ignore
The customers DNS server is unavailable.

4. A technician is troubleshooting a PC that continuously reboots. The fan works and the heatsink is in good condition. Which of the following should the technician check NEXT?
That the proper amount of thermal paste has been applied.
Prevents unauthorized programs from being installed
The fuser unit for damage
Replace the modem.

5. A users laptop is constantly accessing the hard drive. Which of the following is the BEST solution?
Spooler service is running.
Reseat and check all cables.
Add more RAM.
Faulty sensor

6. A printer is leaving a ghost image on the printed pages. Which of the following would MOST likely be causing the issue?
Toner cartridge
ping /?
A corrupted or incorrect video driver is installed.
A faulty HDD connection

7. A laptop screen is extremely faint when booting. There is no backlight but the image appears to be on the screen. Which of the following is the BEST step to follow next?
Services
IEEE 1394
Check if the computer manufacturer uses a separate power inverter for the screen.
RAM failure

8. Which of the following can be used to have applications and scripts run at regular intervals?
BCD
The customers wireless card is not compatible with the new router; they need to have a newer 802.11g card installed.
Task Scheduler
Firewall

9. A technician is troubleshooting a laptop LCD monitor with an extremely dim screen. Which of the following is the cause?
NTBACKUP.EXE
/bootlogo /noguiboot
Backlight failure
Default Gateway

10. A user reports that browser windows keep opening on their own after the user has closed their browser. Which of the following is occurring?
nslookup
Pop-ups
The most restrictive permission overrides
Enable MAC address filtering

11. A user wants to add an optical drive to their computer to archive 100GB of data.Which of the following writable optical drives will allow them to archive this data using the fewest discs?
Blu-Ray
127.0.0.1
-t
The CPU is overheating.

12. Which of the following adapters will offer the HIGHEST data transfer rate?
802.11n
Check if the computer manufacturer uses a separate power inverter for the screen.
The DHCP client is unable to obtain an IP address from the DHCP server.
Spyware

13. A technician logs into a users computer and downloads a file from a central server to a users local document directory. After logging in - the user reports that they cannot open the file. Which of the following can the technician do to solve the prob
The power button is not working.
Set the correct permissions for the user
the chip has to be seated properly and locked down to be detected.
RJ-11

14. There are four USB devices connected to a clients computer through a USB hub. The client states the external hard drive connected to this hub has had a dramatic deterioration in response time recently. Which of the following is the MOST likely cause?
Go to the BIOS and change the boot order to use the hard drive.
ping -t
802.11a
There are too many devices plugged into the USB hub.

15. Which of the following is the BEST solution for repairing a hard drive that results in could not read from selected boot disk display upon booting?
SMTP
Cable modem> router> computer
Use recovery console and the bootcfg /rebuild command.
Default User - All Users

16. A technician is performing a DSL and telephone installation at the same time. In order to use the DSL connection and the phones at the same time - without interference - which of the following does the technician need to install?
Heatsink / cooling fan - Motherboard
Inverter board
The projector is not set to display the correct video source - The laptop is not set to display to the external video connector.
Filters

17. Which of the following features can be identically configured on a wireless access point and in the wireless network OS settings?
The jumper is set to clear the BIOS settings
In Disk Management create a volume on two or more dynamic disks.
The SSID
The USB plug is not seated properly. - The BIOS is not configured for USB support.

18. In which of the following is the default location of user files (e.g. My Documents - Favorites - Desktop) in Windows Vista?
Write all of the error message down immediately.
Replace the modem.
System properties>Hardware>Driver Signing>Select ignore
c:users<<username>>

19. A user reports that their CAD files will display correctly in low resolution but not in high resolution after installing a new graphics card. Which of the following will MOST likely fix this problem?
Update the video card drivers to the latest version.
The device driver for the LCD is corrupt.
Loopback test
Use recovery console and the bootcfg /rebuild command.

20. A user states their laptop will not stay on unless they hold the AC adapter plug in a certain position. Which of the following is the MOST likely cause?
Multimeter
Higher wattage power supply
Loose DC jack
Netstat

21. Which of the following commands will make a new directory?
/bootlogo /noguiboot
HDD failure
Blu-Ray discs are not compatible with DVD drives
md

22. A user reports that a newly installed external CD-RW is not working. A technician is called and he notes the user has the CD-RW drive - a flash disk - a rarely used external hard drive and a wireless network adapter plugged into an external USB hub.
BOOT.INI deleted
The USB hub was not externally powered.
Press F8 and select Disable Automatic Restart on System Failure.
Manufacturers guidelines for the beep codes

23. A device driver is not loading properly. If Boot Logging has been turned on - which of the following files will list the drivers that load on startup?
FAT32 cannot handle single files larger than 4GB.
NTBTLOG.TXT
Toner probe
Update anti-virus and malware software and scan.

24. A client states that their Internet browser is running slow and there are multiple windows popping up onto the desktop. Which of the following is the BEST procedure to perform to resolve these issues?
Update anti-virus and malware software and scan.
Parental Controls
Call a security technician to report.
Any data on existing volumes will be permanently lost.

25. A stop error message Unable to locate component is on a users machine. The message displays right after POST. Which of the following is the MOST likely cause of this issue?
Use a mounted folder.
The Network Location Type is Public.
System file corruption
The hard drive needs to be replaced.

26. Which of the following utilities can be run on a Windows XP Professional computer - if it is suspected that the file system structure has become damaged?
The SSID
Boot in Safe Mode to remove.
chkdsk
Run a scan in Safe Mode.

27. A technician is troubleshooting a PC that will not turn on. The technician has determined that the PC is on a known good power outlet. Which of the following should the technician check NEXT?
From the command line - run chkdsk utilizing the /x switch.
Power supply
\ALPHAC$
the customer purchase anti-virus software - update the anti-virus software frequently - and not to open any emails unless familiar with the sender.

28. Which of the following commands would a technician use to view the active application connections on a local PC to the network?
Computer Management - Services MMC Plug-in
Satellite
SMTP
netstat

29. A customer is installing a new 2.5 USB external HDD on a desktop PC and is using the front USB port. A light on the drive turns on but the system does not recognize the device. Which of the following is the MOST likely problem?
D. Power supply does not have the proper connections.
Enable MAC address filtering
The system is not providing enough power to the USB port.
Blu-Ray discs are not compatible with DVD drives

30. A new secondary hard drive was just installed into a computer running Windows XP but does not show up with a drive letter under My Computer.Which of the following needs to be done before the new drive will show up in My Computer?
The BIOS needs to be updated.
Microsoft WindowsVista Enterprise
Using Disk Manager - the new drive must be partitioned - Using Disk Manager - the new drive must be formatted.
ping localhost

31. If a drives file system becomes corrupt - which of the following commands would the technician use to repair the file system?
chkdsk
Go to Control Panel> open User Accounts> Click Turn User Account Control On or Off> Click Continue>Clear the check box and click OK.
Heatsink / cooling fan - Motherboard
SNMP

32. Which of the following tools would be used in order to test the voltage output of a laptop A/C adapter?
Multimeter
Regional and Language Options
Safe Mode
A processor of equal speed to CPU 0

33. A user on a home network would like to be able to use Windows Remote Desktop to connect to the Windows XP Pro desktop from the road. If there are multiple PCs on the home network - which of the following will BEST enable the user to connect using Rem
Cable tester
C:users
Enable port forwarding on the router for port 3389 to the IP address.
dir

34. A Windows XP system locks up after the GUI starts to load. The system will start in Safe Mode. The Event Viewer reports that a driver failed to load. Which of the following methods would help diagnose the problem?
Check for a floppy disk in the FDD.
Enable boot logging. In Safe Mode - read the ntbtlog.txt file.
SMTP
Socket 754

35. A technician is sent out to troubleshoot a Windows XP Media Center PC being used in acustomers enclosed home theatre. The customer describes symptoms of random system shutdowns - especially when the PC is being used to record media or watch lengthy h
There is no operating system on the hard drive.
md
ping -t PC1
The small space is causing overheating.

36. A technician needs to add a second processor to the empty socket on a computers motherboard. Which of the following should be used?
A
Start the PC in Enable VGA Mode; reboot after login in normal mode.
A processor of equal speed to CPU 0
Check if the computer manufacturer uses a separate power inverter for the screen.

37. A power outage caused a computer to shut off while the operating system was running. Which of the following would a technician run to make sure the operating system was not damaged?
Use the recovery console to run thefixmbr utility.
RAID controller and two drives
chkdsk
Disk Defragmenter

38. Where in Windows XP would a secondary DNS IP address be entered - that is used when the primary DNS server is unavailable?
Check the DNS server addresses and verify they are current.
ping /?
NIC properties> Internet Protocol Properties
Parental Controls

39. A hard drive is experiencing poor performance. Which of the following would be the BEST option to help improve read/write speeds?
dir
Disk Defragmentation
Microsoft WindowsVista Enterprise
From the command line - run chkdsk utilizing the /x switch.

40. Which of the following is the purpose of RAID 0?
chkdsk /f
The network uses MAC filtering.
Increases read/write speed
ping

41. A client has been unable to fix corruption of system files and does not have a backup or an Automated System Recovery (ASR) disk. Which of the following is the BEST action to take next?
Incorrect proxy settings
Execute a Windows repair from the Windows setup media.
80
Device driver issues

42. A technician suspects a virus has infected a users Windows XP Professional computer. Which ofthe following is the proper course of action?
Disable System Restore -update virus definitions - restart in Safe Mode - run full scan.
Power supply
BOOT.INI
System Information

43. While using Windows Vista - a technician needs to access the Advanced Windows Firewall configuration page. Which of the following commands should the technician use?
ping -t
wf.msc
Change the Boot order in the BIOS.
The user has a USB drive in the system.

44. Which of the following is true regarding the number of volumes that can be created on a basic disk?
Use a portable anti-static pad and wrist strap - ensuring all components remain on the mat - and the wrist strap is connected to the mat.
the customer purchase anti-virus software - update the anti-virus software frequently - and not to open any emails unless familiar with the sender.
Using either FAT or NTFS - the limit is three - With extended partitions - there is no limit
Educate the user.

45. A user reports that the video on their computer has gone out. After determining that the onboard video is bad - a technician needs to install a new video card. Which of the following would support a new video card installation?
Listen for beep codes to determine if the video card needs reseated.
The incorrect WEP is being used.
Windows Firewall is blocking the port.
An AGP slot - A PCIe slot

46. Which of the following commands is used to discover a broken link in an Internet route?
It is there to protect against any changes being made to the OS that may be harmful and could make the OS unstable.
tracert
MBSA
Loop back plug

47. A technician installed an internal modem on a PC.Which of the following connector types will plug into the phone jack?
RJ-11
Faulty charging circuit
the customer purchase anti-virus software - update the anti-virus software frequently - and not to open any emails unless familiar with the sender.
remove the AC power.

48. A user has recently reported that a PC is having a problem sending emails using an email client in the Windows XP system. However - the PC can receive emails. Which of the following could be responsible for this problem?
Turn on and configure BitLocker.
Remote Desktop
SMTP
Create a striped set.

49. A technician is setting up VoIP service for a SOHO customer. Which of the following should the technician enable on the customers home router?
heck if user is a local administrator on the computer
The hard drive needs to be replaced.
QoS
convert

50. A printer is suddenly not printing using Windows XP. Which of the following is the BEST procedure to get the printing restarted?
Disconnect the computer from the network.
Try paper from a different package of paper.
Examine the print queue - stop and then restart the spooler service.
Replace the BIOS chip - Restore from backup