Test your basic knowledge |

Comptia A + Computer Repair Practicals

Subjects : certifications, comptia-a-+, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A client reports that the cursor on their laptop moves to one corner of the screen and stays there when they try to use the keyboard joystick. Which of the following components will MOST likely need to be replaced to resolve the issue?
Loose DC jack
Start>Run>typesfc /scannow>ok
Keyboard
nslookup

2. Which of the following operating systems uses Sync Center for offline file control?
Add additional RAM to the printer.
HTTPS
D. IP address - Subnet mask - Gateway - MAC address - DNS - Lease obtained/expiration.
Microsoft WindowsVista Enterprise

3. A technician is troubleshooting a laptop LCD - and when the cover is opened nothing shows on the screen. Then all of a sudden the screen comes on and works fine. Which of the following should the technician check FIRST?
dir /a
System Properties - Advanced - Performance
Socket 754
Lid switch

4. When removing a malware infection from a machine - which of the following modes should be used?
sfc
Safe Mode
User Account Control; it can be turned off under User Accounts in the Control Panel.
Enable boot logging. In Safe Mode - read the ntbtlog.txt file.

5. Which of the following are possible solutions to the error message 'NTLDR not found'?
Microsoft WindowsVista Enterprise
Use the Recovery Console and command fixboot.
Voltage setting
One or more of the new memory modules are faulty and should be removed or replaced.

6. A user reports that a computer reboots several times a day unexpectedly. Configuration management shows that the machine recently had a second hard drive and a DVDROM burner installed. Which of the following BEST describes the troubleshooting steps?
Look around the monitor for items that maybe interfering with the display.
One of the sticks of RAM is not seated properly.
Determine the available wattage offered by the power supply andensure it meets the power needed for all of the system components.
Backup theclients data onto removable media.

7. A technician wants domain group policy changes on a Windows XP computer to immediately propagate. Which of the following commands should the technician use?
A deny permission overrides an allow permission.
Device conflict
gpupdate /force
The USB plug is not seated properly. - The BIOS is not configured for USB support.

8. A user wants to track websites that certain individuals are going to throughout the day on Windows Vista. Which of the following tools can be used to perform this action?
Wireless Router
NIC will simultaneously transmit data in both directions at a time.
IDE but with an adapter
Parental Controls

9. Which of the following should be installed prior to attaching a heatsink to a processor?
Heatsink / cooling fan - Motherboard
BOOT.INI deleted
The chipset includes hyperthreading support.
Thermal compound

10. A user reports that after configuring the BIOS to boot to the hard drive first - the system still tries to boot from the optical drive. Which of the following is the MOST likely cause?
chkdsk
chkntfs
CMOS battery
The USB plug is not seated properly. - The BIOS is not configured for USB support.

11. Which of the following should be the FINAL step a technician should take once they have cleaned a system of a malware infection?
C:Documents and SettingsUser1
Enable port forwarding on the router for port 3389 to the IP address.
Power supply tester
Educate the user.

12. A user reports their system is displaying an error message NTLDR is missing.Which of the following is the MOST likely cause for this error?
RDP
eSATA
Corrupt MBR
NIC will simultaneously transmit data in both directions at a time.

13. A technician is updating a computer for a customer by removing their IDE drives and replacing them with SATA drives. The technician notes that these drives have a SATA power connection and a Molex connection. Which of the following is the BEST way to
A faulty HDD connection
Set the new printer as the default printer. - Add the new printer to users computer.
Connect only one of the power connections on the drive.
Map a new drive to an NTFS folder hosted by a different volume.

14. A customer brings in a laptop with a non-functioning LCD screen that always remains black. However - when the technician connects the laptop to an external monitor the laptop will boot Windows normally. Which of the following actions should the techn
Toggle the NUM lock key.
System Restore
Check the functionality of the LCD cutoff switch
A virus has infected the system.

15. When replacing a laptop keyboard - the FIRST thing to do is:
Make sure the PS/2 plugs and ports are color matched.
remove the AC power.
The permissions are inherited by all files and folders within that folder.
The second USB connector increases the power and enables functionality of the device.

16. A technician is configuring a small office home office (SOHO) router to allow FTP access. Which of the following ports will the technician open?
netstat -a
20
Disk Management
User Account Control; it can be turned off under User Accounts in the Control Panel.

17. The performance tab of Task Manager shows two CPUs. The system only has one physical CPU. Which of the following is the MOST likely cause?
Higher wattage power supply
FDD
format d: /q
The chipset includes hyperthreading support.

18. A customer states that their laptop battery is not charging and it will not power on with the AC adapter. Which of the following would the technician use to check the AC adapter?
get
Multimeter
System Information
Support multiple PCIe display adapters.

19. Which of the following utilities would a technician use to verify that a sound card is correctly installed on a PC?
Using either FAT or NTFS - the limit is three - With extended partitions - there is no limit
Device Manager
Hard disk
check the hard drive to ensure it is working.

20. A user has discovered that even though they are using the latest version of the anti-virus software - the computer is still being infected by a virus. Which of the following is the BEST solution for this problem?
Enable MAC filtering
WindowsVista
Update the virus signatures.
Manually start the service.

21. A technician is troubleshooting a PC that will not obtain an IP address from the network. The NIC is setup for automatic IP addressing. Which of the following would be the MOST likely cause?
Manually start the service.
NIC properties> Internet Protocol Properties
DHCP service has stopped
The rollers on the printer need to be replaced.

22. A user reports they cannot access the Internet. The technician has verified the users browser settings. The users PC has a static IP configuration. Which of the following is the NEXT step the technician should take?
The permissions are inherited by all files and folders within that folder.
Check the DNS server addresses and verify they are current.
The user disabled theWiFi adapter with the hardware or software switch.
QoS

23. A technician is installing Windows XP on a new SATA hard drive. The installation halts with a no bootable media found. Which of the following missing steps resulted in this error message?
Drive light is always on even when no programs are running. - Cannot perform any anti-virus updates.
Pressing F6 during the install to load third party drivers
tracert
Turn off SSID broadcast.

24. A technician is replacing an LCD for a tablet PC but the touch screen functionality is not working. Which of the following is MOST likely the cause?
The device driver for the LCD is corrupt.
Disable System Restore -update virus definitions - restart in Safe Mode - run full scan.
Update anti-virus and malware software and scan.
format

25. The standard port monitor in Windows XP uses which of the following protocols to configure and monitor the printer device status?
DHCP is disabled.
SNMP
BitLocker drive encryption
The internal hard drive has failed and needs to be replaced.

26. While using Windows Vista - a technician needs to access the Advanced Windows Firewall configuration page. Which of the following commands should the technician use?
wf.msc
tracert
sfc
Using Disk Manager - the new drive must be partitioned - Using Disk Manager - the new drive must be formatted.

27. A technician suspects that a power supply on a computer may be going bad. Which of the following tools would BEST diagnose the part?
MBSA
Reset the page count.
MAC filtering - Disable SSID broadcast
Multimeter

28. Which of the following directory paths is the default profile folder for User1 in Windows 2000?
Look for another expansion slot elsewhere on the unit.
Communicates with network devices
C:Documents and SettingsUser1
msconfig

29. A laptop needs a wireless card upgrade. The technician attempts to install the new card with no success. The wireless card is a newer 802.11b/g/n card and the laptop itself was manufactured seven years ago. Which of the following is the MOST likely p
Press F8 and select Disable Automatic Restart on System Failure.
The laptop has the older miniPCI expansion slot and the new card uses miniPCI express.
Drive light is always on even when no programs are running. - Cannot perform any anti-virus updates.
Disk Management

30. A user receives an Access is Denied error when trying to install an application on their computer. Which of the following should the technician check FIRST?
WPA2
The computer case was opened.
heck if user is a local administrator on the computer
Enable MAC address filtering

31. In a Windows Vista workstation - a user reports that after installing a well-known Internet application certain network features do not function. Which of the following is MOST likely the issue?
FAT32 cannot handle single files larger than 4GB.
Windows Firewall is blocking the port.
Outdated signature files allowed a virus attack
Security Center

32. When converting a dynamic disk to a basic disk in Windows - which of the following will occur?
5 volts
Any data on existing volumes will be permanently lost.
The technician failed to connect the antenna wires to theWiFi card.
Replace the modem.

33. Which of the following is the MOST secure wireless encryption?
gpupdate /force
WPA2
Turn on and configure BitLocker.
Administrators - Power Users - Users - Guests

34. Which of the following 802.11 standards by default uses the 2.4GHz frequency range and supports speeds up to 11Mbps?
Run defrag
B
Enable boot logging. In Safe Mode - read the ntbtlog.txt file.
ping windows.com

35. A user asked to have a second IDE hard drive installed on their computer. Which of the following should be done FIRST?
Toner probe
Configure one of the HDD as master - and one as slave.
Disconnect the computer from the network.
Thermal compound

36. A user states that their Windows XP computer is running extremely slowly. It has a P4 3.2GHz processor and 256MB of RAM. A technician opens Task Manager and sees that CPU usage is at 25% and PF Usage is at 314MB. Which of the following is MOST likely
msconfig
The power supply does not provide enough wattage to power the new graphics card.
Not enough physical RAM installed.
Power supply tester

37. Which of the following is an example of a hardware firewall?
Wireless Router
Prevents unauthorized programs from being installed
CPU 1
Start>Run>typesfc /scannow>ok

38. In a 64-bitWindows operating system - which of the following directories is created twice - once for 32-bit applications and once for 64-bit applications?
C:Program Files
Go to Control Panel> open User Accounts> Click Turn User Account Control On or Off> Click Continue>Clear the check box and click OK.
Safe Mode
Check the functionality of the LCD cutoff switch

39. A technician needs to add a second processor to a computers motherboard. In which of the following sockets must the processor be installed?
Using either FAT or NTFS - the limit is three - With extended partitions - there is no limit
copied to a safe location and can be recovered using the antivirus program.
CPU 1
SATA

40. A user wants to connect to a cellular network with a laptop while traveling. The laptop has aninternal cellular network card that is activated through the provider.Which of the following is the MOST likely reason that the card is not visible to the o
Cellular card is disabled in the BIOS.
Enable Public location
The BIOS needs to be updated.
netstat -nr

41. A desktop computer will POST and boot to the operating system. After a few minutes the system will suddenly turn itself off. It is unable to power on again for a few minutes. The problem repeats itself. Which of the following is MOST likely the cause
Boot to Safe Mode with Networking and attempt updates - Apply updates manually by downloading the definition files on another machine.
A processor of equal speed to CPU 0
Spyware
The CPU is overheating.

42. When booting a Windows XP computer - two screens pop-up that offer a choice between two operating systems to boot to. Dual boot configuration is not installed on this computer. Which of the following files needs to be changed?
BOOT.INI
Toner probe
Power Users
convert

43. A technician wants to check the processor speed. Where can the technician find this information?
Corrupt MBR
There is too much electrical interference for the signal.
System Information
Two

44. A customer wants to purchase a FireWire-based external hard disk drive. Which of the following ports is needed on the machine to be able to utilize such a device?
Slow response - web page redirection or unable to display web pages
IEEE 1394
Manufacturer's website
Set the jumpers on both hard drives to C/S.

45. Which of the following allows IP addresses to be assigned automatically?
Read the manufacturers instructions.
Configure a MAC filter for the permitted laptops.
Wireless Router
DHCP

46. A technician manually configured a device - which of the following icons in device manager would represent this?
The color depth is set too low. Open the Display Properties dialog box and set the Color Quality setting to Highest (64bit).
A Blue I on a white field
Set the jumpers on both hard drives to C/S.
Internal antennas not connected.

47. A customer wants to ensure that their new drive has the fastest transfer speed. Which of the following technologies should be recommended?
c:users<<username>>
ping -t
SATA v2
SATA

48. Which of the following commands would be used to fix errors on the system disk?
QoS
WindowsVista
chkdsk /f
Performance Monitor

49. A technician is installing a wireless small office home office (SOHO) network and wants to hide the network visibility for security purposes. Which of the following should the technician configure to accomplish this task?
md
Turn off SSID broadcast.
Cable modem> router> computer
802.11n

50. A user has downloaded a game from the Internet. Afterwards they notice that links from search sites get redirected to unusual pages. After the problem is corrected - the user asks how the problem can be prevented in the future. The technician should
Install more memory in the printer.
RAID Level 1
only obtain software from known and reputable sources.
The USB hub was not externally powered.