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Comptia A + Computer Repair Practicals

Subjects : certifications, comptia-a-+, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A customer reports that they are unable to access any network resources. To test the functionality of the customers NIC - the technician should use which of the following?
netstat
Services MMC Plug-in -Computer Management
The boot priority is set to CD-ROM in the BIOS.
Loopback test

2. Members of which of the following groups are able to run legacy and certified applications - but do not have full system permissions in Windows XP?
NIC will transmit data in only one direction at a time.
Power Users
Check Event Viewer to determine which service did not start - Run services.msc to see the state of each service listed.
The rollers on the printer need to be replaced.

3. A user reports that their system is starting to run slower - especially when opening large local files. The system has sufficient RAM for the users applications - but the hard drive seems to have higher than normal activity when opening large files.
%userprofile%AppDataLocal
From the command line - run chkdsk utilizing the /x switch.
Disk Defragmenter
Replace the modem.

4. A user reports that a device is not working. Within the device manager - a red X through the icon of a device indicates which of the following?
The device is disabled.
BitLocker drive encryption
Power supply
Public Switched Telephone Network (PSTN)

5. When receiving a Missing NTLDR error - which of the following is the FIRST action that should be taken?
Blu-Ray
802.11a
Connect the appropriate power cable.
Check for a floppy disk in the FDD.

6. A laptop needs a wireless card upgrade. The technician attempts to install the new card with no success. The wireless card is a newer 802.11b/g/n card and the laptop itself was manufactured seven years ago. Which of the following is the MOST likely p
nslookup
eSATA
The laptop has the older miniPCI expansion slot and the new card uses miniPCI express.
Any data on existing volumes will be permanently lost.

7. A user asked to have a second hard drive installed on a single IDE channel in a computer. Which of the following must be taken into account?
Check for the correct print driver.
One hard drive must be configured as master - and one as slave.
Connects the processor to the main memory - measured in MHz
Map a new drive to an NTFS folder hosted by a different volume.

8. A technician is troubleshooting a laptop LCD monitor with an extremely dim screen. Which of the following is the cause?
Backlight failure
Cable modem> router> computer
Public Switched Telephone Network (PSTN)
Use a trusted aggressive pop-up blocker. - Avoid notorious websites and hyperlinks.

9. Windows XP Professional was remotely installed on a workstation overnight. The next day - the customer states the workstation is attempting to reinstall the OS again. Which of the following actions should be taken to use the installed OS?
Go to the BIOS and change the boot order to use the hard drive.
The fuser unit for damage
143
Port forwarding

10. A user reports they cannot access the Internet. The technician has verified the users browser settings. The users PC has a static IP configuration. Which of the following is the NEXT step the technician should take?
Power supply
Check the DNS server addresses and verify they are current.
Update firmware.
System Restore

11. A user wants to ensure that when they connect to a public Wi-Fi network that they are protected against attackers. Which of the following settings will help in preventing intrusion in Windows Vista?
Power supply tester
Toner cartridge
sfc
Enable Public location

12. A technician is updating a computer for a customer by removing their IDE drives and replacing them with SATA drives. The technician notes that these drives have a SATA power connection and a Molex connection. Which of the following is the BEST way to
Connect only one of the power connections on the drive.
IEEE 1394 card
%systemdrive%Users
D. Power supply does not have the proper connections.

13. A company has had a high number of laptops stolen in the past three months.Which of the following is the BEST solution for the company to implement to protect the data on their laptops?
Implement and install a drive encryption program on all company assets.
Task Scheduler
C:users
tracert

14. A client reports that the LCD on their laptop has no display - but outlines of the graphics can be seen from some angles and an external monitor displays will no issues.Which of the following is the MOST likely cause?
Faulty sensor
The projector is not set to display the correct video source - The laptop is not set to display to the external video connector.
A deny permission overrides an allow permission.
LCD backlight failure

15. A technician is tracing a cable from a desk back to a patch panel in the wiring closet. The cables are not labeled. Which of the following tools would BEST trace the cable?
cacls
tracert
Induction toners
%systemdrive%Users

16. A client calls after connecting the keyboard and mouse to a new computer. The client indicates that neither the keyboard nor the mouse works. The technician has determined these devices are connected through the PS/2 ports. Which of the following rec
Control Panel>Administrative Tools>Services>SQL service>start - My Computer>Manage>Services and Applications>Services>SQL service>start
The most restrictive permission overrides
Make sure the PS/2 plugs and ports are color matched.
Windows 2000

17. A technician suspects a virus has infected a users Windows XP Professional computer. Which ofthe following is the proper course of action?
B
Disable System Restore -update virus definitions - restart in Safe Mode - run full scan.
The ToggleKeys option is enabled.
Performance Monitor

18. A user notices that the workstations mouse pointer is moving by itself and is executing files. Which of the following is the BEST solution for the user to do?
Call a security technician to report.
The system is not providing enough power to the USB port.
802.11n
tree

19. Users are reporting their machines are losing connection to a central server during off hours - causing some processes that run after hours to stop. Which of the following commands would BEST confirm the problem?
sigverif
3
ping -t
fixmbr

20. A user has installed a second hard drive into a computer and receives a message stating Invalid Boot Volume. Which of the following should a technician recommend to solve this problem?
It is there to protect against any changes being made to the OS that may be harmful and could make the OS unstable.
Keyboard
Set the jumpers on both hard drives to C/S.
Uncheck Hide protected operating system files in folder options - Uncheck the read only attribute in file properties.

21. If indexing is enabled on a local PC - which of the following will be directly affected?
Have the LCD screen replaced.
Move the secondary hard drive next to the primary hard drive and connect to the primary bus.Connect the new DVD drive as the slave on the secondary bus.
File searching
tracert

22. A technician is troubleshooting a PC that continuously reboots. The fan works and the heatsink is in good condition. Which of the following should the technician check NEXT?
Press F8 and select Disable Automatic Restart on System Failure.
services.msc
That the proper amount of thermal paste has been applied.
Parental Controls

23. New software has been installed on a workstation and now the workstation is not functioning properly. The user tried to uninstall the software to return the system back to normal but that did not work. Which of the following would be the BEST method
Solid state
Run a scan in Safe Mode.
Use System Restore to restore the system to the point before the software was initially installed.
25

24. Which of the following commands allows a technician to scan protected files and check the files version?
sfc
Reset the page count.
The network uses MAC filtering.
Wireless Router

25. Which of the following is an example of a hardware firewall?
MSCONFIG
Check Event Viewer to determine which service did not start - Run services.msc to see the state of each service listed.
Wireless Router
eSATA

26. A technician is setting up VoIP service for a SOHO customer. Which of the following should the technician enable on the customers home router?
The system partition is corrupt - The boot.ini file has been deleted.
QoS
Sidebar
Toggle the NUM lock key.

27. After a printhead change - a user reports poor print quality on their inkjet printer. Which of the following should the technician do to resolve this issue?
They have been infected with malware.
Perform a printhead alignment test.
Implement and install a drive encryption program on all company assets.
The user has a USB drive in the system.

28. A customer wants to purchase a new motherboard that supports SLI. Which of the following will the new motherboard need to be able to do?
Use a portable anti-static pad and wrist strap - ensuring all components remain on the mat - and the wrist strap is connected to the mat.
SSH
Support multiple PCIe display adapters.
CMOS battery

29. There are four USB devices connected to a clients computer through a USB hub. The client states the external hard drive connected to this hub has had a dramatic deterioration in response time recently. Which of the following is the MOST likely cause?
gpupdate /force
The user disabled theWiFi adapter with the hardware or software switch.
There are too many devices plugged into the USB hub.
Services MMC Plug-in -Computer Management

30. A user gets an error that the SQL service is not started.Which of the following can the technician do to start the service?
Using Disk Manager - the new drive must be partitioned - Using Disk Manager - the new drive must be formatted.
Connect an audio cable between the drive and the sound card
Control Panel>Administrative Tools>Services>SQL service>start - My Computer>Manage>Services and Applications>Services>SQL service>start
Execute a Windows repair from the Windows setup media.

31. A USB cable has a mini-USB connector on one end and two standard size connectors on the other. Which of the following is the purpose of the second connector?
DHCP
Reset the page count.
The second USB connector increases the power and enables functionality of the device.
Ensure the keyboard ribbon is firmly plugged into the motherboard.

32. A technician is troubleshooting a PC that is blocking SMTP requests. Which of the following ports will the technician need to open?
Read the manufacturers instructions.
Disk Management
25
5 volts

33. A department of users is reporting there are lines across their printouts. They have already changed the toner cartridge but the issue remains. Which of the following is the BEST item to inspect?
The fuser unit for damage
Have the user boot into Safe Mode by tapping F8 before Windows loads - and run the anti-virus scan once again.
sigverif
ping

34. Which of the following BEST explains the error message Check boot path and disk hardware?
BOOT.INI file is corrupt
ping
Computer Management - Services MMC Plug-in
3

35. Which of the following command line utilities can be used to check for open ports?
Task Scheduler
QoS
netstat
Remove the floppy disk.

36. A technician is replacing a defective DVD drive. After installing the new device - the BIOS does not recognize the DVD drive. Which of the following is MOST likely the solution?
A Blue I on a white field
Manufacturers guidelines for the beep codes
Change the jumper settings on the drive.
The permissions are inherited by all files and folders within that folder.

37. A technician is adding a new device to a system and is unable to find the driver disk. Which of the following is he BEST place to retrieve the latest drivers?

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38. A user has a wireless network with four PCs and wants to add three more wireless PCs to a location that has poor signal strength. Which of the following devices would the technician add to the network?
Access Point
TCP/IP
gpupdate /force
msconfig

39. A client states that their Internet browser is running slow and there are multiple windows popping up onto the desktop. Which of the following is the BEST procedure to perform to resolve these issues?
TRACERT
very thin layer - making sure to cover the CPU
Task Manager
Update anti-virus and malware software and scan.

40. Which of the following are methods to automatically update the antivirus application?
NTBTLOG.TXT
Use the Automatic Update feature built into the application - Use scripts.
The BIOS detected the PCIe video card and disabled the onboard video.
msconfig

41. A user wants to connect to a cellular network with a laptop while traveling. The laptop has aninternal cellular network card that is activated through the provider.Which of the following is the MOST likely reason that the card is not visible to the o
msconfig
Permissions on the folder containing the financial data.
Move the secondary hard drive next to the primary hard drive and connect to the primary bus.Connect the new DVD drive as the slave on the secondary bus.
Cellular card is disabled in the BIOS.

42. A customer reports that the laptop screen turns all red then goes all blue when moving the LCD hinge. Which of the following is the BEST description of the problem?
RAM
The LCD cable is pinched
25
DHCP service has stopped

43. Which of the following is a reason why case fans should be installed in the front of a case?
rdisk.exe
check the hard drive to ensure it is working.
It forces cooler air across the motherboard.
Examine the print queue - stop and then restart the spooler service.

44. A customer reports that their desktop PC will not maintain the correct time and date. The date and time must be set after a restart. Which of the following could be the cause of the problem?
There is no operating system on the hard drive.
The CMOS battery is defective.
The floppy drive
fixmbr

45. A user reports that their optical drive has power and they can put a disk in it - but it does not access the disk nor does the drive show in My Computer. Which of the following is the MOST likely reason?
Install an updated firmware on the BIOS
Determine the available wattage offered by the power supply andensure it meets the power needed for all of the system components.
The data cable is not seated properly.
No device driver found

46. Which of the following broadband networking technologies is MOST widely available in isolated areas?
3
Satellite
Disable the integrated video card.
nslookup

47. On a Windows Vista PC - where are the user files located?
System file corruption
Services MMC Plug-in -Computer Management
Boots the OS with minimum drivers
C:users

48. Which of the following utilities can be used to determine the current partition information on an attached storage device?
Disk Management
Dependencies
Microsoft WindowsVista Enterprise
Ensure all features of the system are functioning.

49. Multiple customers are reporting that network response time is very slow. The technician suspects that excessive broadcasts may be causing the problem. Which of the following is the BEST tool to troubleshoot this issue?
IEEE 1394 card
Netstat
LCD backlight failure
Create a striped set.

50. A technician is installing Windows XP on a new SATA hard drive. The installation halts with a no bootable media found. Which of the following missing steps resulted in this error message?
The drive is a dynamic disk moved from another system.
Pressing F6 during the install to load third party drivers
Slow response - web page redirection or unable to display web pages
DNS - HOSTS file