Test your basic knowledge |

Comptia A + Computer Repair Practicals

Subjects : certifications, comptia-a-+, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A customer brings in their computer the day after a storm stating they are unable to dial into their ISP and a strange smell is coming from the computer; everything else works normally. Which of the following should be the NEXT step to resolve the is
A local administrator must install the application.
There are too many devices plugged into the USB hub.
Replace the modem.
C:Documents and SettingsUser1

2. On which of the following hard drive types must a technician change the jumper setting to match the motherboard/cabling combination?
Oil from the skin can decrease coppers ability to conduct heat.
PATA
A Blue I on a white field
SATA v2

3. Which of the following commands would be used to verify the integrity of critical system files?
DHCP
The most restrictive permission overrides
Go to Control Panel (User Accounts and Family Safety) - User Accounts -Turn User Account Control on or off.
sfc

4. A customer requests that a technician setup a secure small office home office (SOHO) wirelessnetwork. Which of the following adds security to the network?
Reset the page count.
The Network Location Type is Public.
Disk Manager
MAC filtering - Disable SSID broadcast

5. A technician is replacing a hard drive with a new 30GB drive formatted with FAT32. While transferring a 5GB file an error appears indicating that the new drive has insufficient space for the transfer. Which of the following is the cause of the proble
FAT32 cannot handle single files larger than 4GB.
UAC
Remove the floppy disk.
System Properties>Advanced Tab>Performance Options>Advanced Tab

6. A customer has a wireless router with WEP enabled. The customer states it was working before but that they can no longer access the network or the Internet with their wireless PCs. After arriving onsite - the technician can see the SSID. The technici
Determine the available wattage offered by the power supply andensure it meets the power needed for all of the system components.
The incorrect WEP is being used.
The network uses MAC filtering.
RAM

7. A customer states that they can access all LAN resources but cannot access the Internet.Which of the following is the MOST likely cause?
Windows Firewall
FAT32 cannot handle single files larger than 4GB.
ipconfig /release then ipconfig /renew
Incorrect proxy settings

8. A customer wants to purchase a FireWire-based external hard disk drive. Which of the following ports is needed on the machine to be able to utilize such a device?
IEEE 1394
The Network Location Type is Public.
B
SMTP

9. How many hard drives are necessary to create a RAID 5 array?
3
chkdsk /f
Allows a system to boot into a limited shell with command line functions.
Map a new drive to an NTFS folder hosted by a different volume.

10. A technician is implementing a small office home office (SOHO) wireless network. The technician would like to have a static network. Which of the following should the technician disable on the router?
System properties>Hardware>Driver Signing>Select ignore
DHCP
Make sure the PS/2 plugs and ports are color matched.
The WLAN card is 802.11b.

11. A system powers on - begins POST - displays the BIOS version information and then hangs with the error message Error loading operating system. Which of the following is MOST likely cause of this issue?
Examine the print queue - stop and then restart the spooler service.
Corrupt MBR
Permissions on the folder containing the financial data.
The username and password are set to default.

12. A power outage caused a computer to shut off while the operating system was running. Which of the following would a technician run to make sure the operating system was not damaged?
Enable MAC filtering.
Event Viewer
chkdsk
Access Point

13. When the power supply of a PC is performing erratically - which of the following can be used to determine output voltage?
cacls
Set the new printer as the default printer. - Add the new printer to users computer.
A multimeter
during a time of low activity

14. A customers office is located in their basement which is where the wireless router is located. The customers three desktop computers and network printer are hardwired. The customer reports a laptop connectivity issue in the second floor bedroom. Whic
SMTP
Replace the BIOS chip - Restore from backup
Install a wireless range extender to boost the signal.
The floppy drive

15. Users are reporting their machines are losing connection to a central server during off hours - causing some processes that run after hours to stop. Which of the following commands would BEST confirm the problem?
Click on the printer icon and select cancel.
The BIOS detected the PCIe video card and disabled the onboard video.
tracert
ping -t

16. Which of the following utilities is used to perform a selective startup procedure?
RAID controller and two drives
Connect the appropriate power cable.
Remote Desktop
MSCONFIG

17. A computer is redeployed after sitting in storage for a year and is now displaying the wrong date. Which of the following is the cause?
The computers CMOS battery has lost its charge.
A corrupted or incorrect video driver is installed.
Device Manager
very thin layer - making sure to cover the CPU

18. Which of the following are the steps for setting up a PC to enable Remote Desktop connection in Windows XP Professional?
The SATA controller card was not set as a boot device in the computer BIOS.
Go to the BIOS and change the boot order to use the hard drive.
The CMOS battery needs to be replaced.
My Computer>Properties>Remote Tab>Allow Users to connect remotely to this computer>Select Remote Users.

19. A technician changed the system date and time to display military time on a PC. Which of the following did the technician use to change this feature?
Boot in Safe Mode to remove.
Lid switch
Regional and Language Options
Defrag the hard drive.

20. A user reports that a device is not working. Within the Device Manager - a yellow ! on the icon of a device indicates which of the following?
Create a striped set.
Check if the computer manufacturer uses a separate power inverter for the screen.
The computer case was opened.
The device driver is not loaded.

21. Which of the following commands will send signals to the computers network card to see if it responds?
Faulty sensor
ping localhost
Archive existing records and clear the application log.
RAM failure

22. A user wants to add an optical drive to their computer to archive 100GB of data.Which of the following writable optical drives will allow them to archive this data using the fewest discs?
Connect the appropriate power cable.
Spyware
Blu-Ray
Check for a floppy disk in the FDD.

23. A user emails a remote assistance invitation to a technician. The technician receives and responds to the invitation but cannot connect to the users PC. Which of the following is the BEST reason for the failure?
The OS firewall is blocking the application.
FAT32 cannot handle single files larger than 4GB.
Use a trusted aggressive pop-up blocker. - Avoid notorious websites and hyperlinks.
Configure a MAC filter for the permitted laptops.

24. Which of the following commands will duplicate entire directories from one location to another?
Control Panel>Administrative Tools>Services>SQL service>start - My Computer>Manage>Services and Applications>Services>SQL service>start
xcopy
Device driver issues
FDD

25. Which of the following will allow a technician to secure a wireless access point?
-t
NTBACKUP.EXE
Enable MAC filtering
Make sure the PS/2 plugs and ports are color matched.

26. A Windows computer receives a stop error (e.g. bluescreen) on boot. Which of the following when run from recovery console could correct the issue?
FDD
Use a portable anti-static pad and wrist strap - ensuring all components remain on the mat - and the wrist strap is connected to the mat.
Performance Monitor
chkdsk

27. Which of the following operating systems uses BitLocker to encrypt files on the hard drive?
chkdsk
Microsoft WindowsVista Enterprise
Port forwarding rules
The customers wireless card is not compatible with the new router; they need to have a newer 802.11g card installed.

28. A user reports they can no longer change the web browser home page. Which of the following is MOST likely the problem?
They have been infected with malware.
Satellite
Run ipconfig /release then ipconfig /renew
Start>Run>typesfc /scannow>ok

29. A customer wants to ensure that their new drive has the fastest transfer speed. Which of the following technologies should be recommended?
Install a wireless range extender to boost the signal.
Check for the correct print driver.
SATA
Blu-Ray

30. A user reports they are unable to install an application on their PC. They are a member of the local PowerUsers group. They do not receive an error message - but they are prompted to reboot to complete the installation. After rebooting - the applicat
Start>Run>typesfc /scannow>ok
A local administrator must install the application.
The second USB connector increases the power and enables functionality of the device.
Driver Verifier Manager

31. A technician follows the manufacturers safety procedures and upgrades the RAM in a notebook computer from 512MB to 2GB. Upon starting the notebook - a pattern of beeping sounds occurs and there is no display. The new and old SODIMM modules are the sa
C. Turn off SSID - enable WPA2 - implement MAC filtering and change key every 30 days
The memory is bad and must be replaced. - The BIOS is not at the latest revision.
Blu-Ray
The user has a USB drive in the system.

32. A customer reports their system will not boot up. A technician determines the problem is a corrupt master boot record. Which of the following must be done to run the repair?
Use the recovery console to run thefixmbr utility.
A. Use the built-in Guest account and set personal files to private.
Check for a floppy disk in the FDD.
The computer has a 32-bit version of Windows XP installed.

33. 1/2 Which of the following actions should a technician take when the Service Control Manager reports - one or more services failed to start?
RAM failure
My Computer>Properties>Remote Tab>Allow Users to connect remotely to this computer>Select Remote Users.
Three
Check Event Viewer to determine which service did not start - Run services.msc to see the state of each service listed.

34. A customer reports that a home wireless network is slow after the completion of the new apartment building nearby. Which of the following is the MOST secure solution for the problem?
One hard drive must be configured as master - and one as slave.
The location type is currently PUBLIC.
C:users
Enable MAC filtering.

35. A client has installed an additional 1GB of RAM in a computer to accommodate the requirements of a new application. When the application is run a Low on Virtual Memory warning appears. Which of the following steps needs to be taken?
The paging file size settings need to be adjusted.
System Restore
Pressing Ctrl-Alt-Del and selecting Task Manager - Right clicking on the task bar and selecting Task Manager.
802.11a

36. Which of the following will restore the BIOS after a failed update?
msconfig
Port forwarding rules
Replace the BIOS chip - Restore from backup
Disable System Restore -update virus definitions - restart in Safe Mode - run full scan.

37. A technician is upgrading an internal IDE drive in a laptop. Which of the following HDD types is the technician MOST likely using?
cacls
Power supply tester
Not enough physical RAM installed.
PATA

38. A technician needs to configure a PC with two fixed disk drives for optimal performance. The system is built from a standard image and no data is stored locally. Which of the following RAID settings should be used?
The CMOS battery is defective.
Disconnect the computer from the network.
RAID 0
ping localhost

39. A client states that they are unable to install a new program. Which of the following can the technician use to connect by means of a terminal services session?
RDP
Multimeter
The SATA controller card was not set as a boot device in the computer BIOS.
Access Point

40. A client is having problems retrieving their email. If their company uses IMAP - which of the following ports should be open by default on their email client?
Listen for beep codes to determine if the video card needs reseated.
Four gigabytes
802.11a
143

41. After receiving a service has failed to start message - which of the following commands would be helpful in troubleshooting the issue?
Move the secondary hard drive next to the primary hard drive and connect to the primary bus.Connect the new DVD drive as the slave on the secondary bus.
netstat
Faulty sensor - Worn paper feed roller
services.msc

42. Which of the following utilities - in Windows - can be configured to perform automatic disk defragmentation?
attrib test.doc -r -a -s -h
Task Scheduler
Adware
The LCD cable is pinched

43. A stop error message Unable to locate component is on a users machine. The message displays right after POST. Which of the following is the MOST likely cause of this issue?
Turn on and configure BitLocker.
System file corruption
Device conflict
Set the jumpers on both hard drives to C/S.

44. A customer states that their laptop battery is not charging and it will not power on with the AC adapter. Which of the following would the technician use to check the AC adapter?
Multimeter
Regional and Language Options
Driver Verifier Manager
C:UsersUser1Desktop

45. Which of the following information will be displayed with the command ipconfig /all?
NIC will simultaneously transmit data in both directions at a time.
D. IP address - Subnet mask - Gateway - MAC address - DNS - Lease obtained/expiration.
Remote Desktop
That the proper amount of thermal paste has been applied.

46. While powering up a desktop PC - the unit will repeat three short beeps and will not POST. Which of the following is MOST likely the problem?
fixmbr
Boot in Safe Mode to remove.
The memory is failing.
wf.msc

47. A technician is working on a laptop that boots up and displays a poor quality picture on the LCD. Which of the following is the BEST troubleshooting step to take?
Plug in an external monitor to see if it is a device driver problem.
MAC filtering - Disable SSID broadcast
Remove the floppy disk.
Communicates with network devices

48. A technician needs to add a hard drive to a PC. The drive needs to support a transaction log requiring up to 3Gbps transfer speed. Which of the following storage types will meet this requirement?
WPA-PSK
SATA v2
Power supply tester
netsh firewall show state

49. A computer will not complete POST and a series of beeps is heard.Which of the following is the BEST material for the technician to consult?
Clock multiplier
The data cable is not seated properly.
Manufacturers guidelines for the beep codes
Go to Control Panel> open User Accounts> Click Turn User Account Control On or Off> Click Continue>Clear the check box and click OK.

50. A manager tells a technician that they cannot access the company's secure financial data stored on the accountants computer. The manager used to be able to access the files. Which of the following should the technician check?
Permissions on the folder containing the financial data.
DHCP
The incorrect WEP is being used.
The network uses MAC filtering.