SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Comptia A + Computer Repair Practicals
Start Test
Study First
Subjects
:
certifications
,
comptia-a-+
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A desktop computer will POST and boot to the operating system. After a few minutes the system will suddenly turn itself off. It is unable to power on again for a few minutes. The problem repeats itself. Which of the following is MOST likely the cause
20
The CPU is overheating.
RJ-11
Pull the CMOS battery - Use the appropriate jumper on main board.
2. The client sends a document to the printer. The document prints out all random characters. Which of the following should the technician check FIRST?
Check for the correct print driver.
Configure one of the HDD as master - and one as slave.
Make sure the PS/2 plugs and ports are color matched.
SMTP
3. Which of the following will display a list of hardware components and peripherals installed on a computer and allow a technician to enable - disable - remove or reinstall their drivers?
ipconfig /release then ipconfig /renew
Device Manager
Applications log
IDE but with an adapter
4. A user states their laptop will not stay on unless they hold the AC adapter plug in a certain position. Which of the following is the MOST likely cause?
RAM failure
The DHCP client is unable to obtain an IP address from the DHCP server.
c:users<<username>>
Loose DC jack
5. A customer using Windows Vista wants to disable User Account Control (UAC). Which of the following responses should the technician give to explain the UAC?
Remote Desktop
It is there to protect against any changes being made to the OS that may be harmful and could make the OS unstable.
NTBTLOG.TXT
A
6. A user states they receive a message Boot device not found half of the time they boot theirsystem. Which of the following is the MOST likely cause?
sfc /scannow
Quarantined
A faulty HDD connection
DHCP service has stopped
7. A customer reports that their newly purchased Windows Vista Home Premium notebook is unable to see other computers in their home office. Which of the following is the MOST likely cause?
The Network Location Type is Public.
The username and password are set to default.
diskmgmt.msc
ping /?
8. A technician is sent out to troubleshoot a Windows XP Media Center PC being used in acustomers enclosed home theatre. The customer describes symptoms of random system shutdowns - especially when the PC is being used to record media or watch lengthy h
The small space is causing overheating.
Ensure all features of the system are functioning.
Manufacturer's website
Parental Controls
9. A technician needs to connect to a remote user using Remote Desktop.Which of the following will bring up Remote Desktop?
Start>Run>mstsc - Start>AllPrograms>Accessories>Communications>Remote Desktop
Task Scheduler
ipconfig /release then ipconfig /renew
get
10. A customer is experiencing screen issues on their aging laptop. The technician discovers that the laptop has a tendency to decrease/increase screen brightness without user intervention - and sometimes it completely loses screen brightness. There is h
Use a trusted aggressive pop-up blocker. - Avoid notorious websites and hyperlinks.
Set the correct permissions for the user
LCD backlight failure
LCD power inverter.
11. A technician is performing a DSL and telephone installation at the same time. In order to use the DSL connection and the phones at the same time - without interference - which of the following does the technician need to install?
WPA-PSK
CMOS battery
TRACERT
Filters
12. Two employees share a computer. The computer has a locally attached USB printer. Both users are local administrators of the computer. Both employees login under their own accounts. Employee A can print with no issue; however - employee B cannot. No e
check the hard drive to ensure it is working.
Disable System Restore.
SATA
Employee Bs profile is set to use a virtual printer as the default printer.
13. A technician is using msconfig and the OS does not recognize this as a valid command. Which of the following operating systems is the technician troubleshooting?
Run ipconfig /release then ipconfig /renew
DHCP
The data cable is not seated properly.
Windows 2000
14. A technician is repairing a computer that will not start up. The technician notices the power button does not display any lights and the LED on the motherboard is off. Which of the following is the cause of the problem?
RAM failure
Power supply
The CMOS battery is failing.
The drive is a dynamic disk moved from another system.
15. A technician is troubleshooting a PC that will not obtain an IP address from the network. The NIC is setup for automatic IP addressing. Which of the following would be the MOST likely cause?
After working hours
DHCP service has stopped
Open the computers RAM compartment and inspect the labels.
Applications log
16. A technician is troubleshooting software that was supposed to startup when the PC powered on. The software failed to start. Which of the following should the technician use to investigate the issue?
Application
The power supply does not provide enough wattage to power the new graphics card.
Wireless access point
Power supply tester
17. In Windows Vista - where would a technician find User1 desktop files?
Pop-ups
C:UsersUser1Desktop
Add more RAM.
Blu-Ray
18. An end user reports that they are unable to access any websites or network resources by the fully qualified domain name (FQDN); however - the technician is able to access these resources by IP address. Which of the following is the MOST likely cause
RAID Level 1
The customers DNS server is unavailable.
20
TCP/IP
19. A user reports that when powering on their computer only a black screen with a lone cursor appears. Which of the following is the FIRST step to determine the problem?
-t
LCD power inverter.
SNMP
Listen for beep codes to determine if the video card needs reseated.
20. Which of the following computer management tools would be used to restart the print spooler in Windows XP?
Call a security technician to report.
Adware
rdisk.exe
Services
21. Which of the following are commonly associated with dial-up networking?
Public Switched Telephone Network (PSTN)
msconfig
Run ipconfig /release then ipconfig /renew
chkdsk /f
22. A new secondary hard drive was just installed into a computer running Windows XP but does not show up with a drive letter under My Computer.Which of the following needs to be done before the new drive will show up in My Computer?
ping /?
Using Disk Manager - the new drive must be partitioned - Using Disk Manager - the new drive must be formatted.
The new movie is a Blu-ray disc and not compatible with the PC.
The CMOS battery is defective.
23. A technician is setting up VoIP service for a SOHO customer. Which of the following should the technician enable on the customers home router?
HTTPS
QoS
Change
The laptop is configured to boot from the flash drive; the user should be instructed to remove the flash drive and reboot the laptop.
24. A customer reports that all print outs from their laser printer are smeared. Which of the following is the MOST likely cause?
TRACERT
The fuser is not working properly.
Run a scan in Safe Mode.
Format the drive and reload the system.
25. A user has installed a new firewall and wants to allow only web traffic. They have allowed port 80 on the firewall. When they test the connection they are unable to get to the secure websites. Which of the following should they configure to enable br
Allow port 443.
Install more RAM.
Set the new printer as the default printer. - Add the new printer to users computer.
Install the correct drivers.
26. Which of the following components could MOST likely cause a Non-system disk or disk error to occur after POST?
FDD
net help
Thermal compound
Satellite
27. Each time a user tries to print a large color graphic the user receives an out of memory error message. The user needs to print the document now for an upcoming meeting. Which of the following would BEST solve the issue?
Check for the correct print driver.
The jumper is set to clear the BIOS settings
Instruct the user to decrease the graphics resolution of the image.
Service Manager
28. A technician installs a SATA controller card and moves the hard drive cable from the system board o the SATA controller. The system POSTs and the controller BIOS recognizes the hard drive but oes not boot to the hard drive and start Windows. Which of
Configure a MAC filter for the permitted laptops.
The SATA controller card was not set as a boot device in the computer BIOS.
Listen for beep codes to determine if the video card needs reseated.
In Disk Management create a volume on two or more dynamic disks.
29. Which of the following directory paths is the default profile folder for User1 in Windows Vista?
Pressing F6 during the install to load third party drivers
netsh firewall show state
C:UsersUser1
Administrators - Power Users - Users - Guests
30. In a defaultWindows Vista installation - which of the following directory paths would a file on the desktop of user1 be placed?
Format from the command line - Disk Management MMC Snap-In
C:Usersuser1Desktop
Drive light is always on even when no programs are running. - Cannot perform any anti-virus updates.
chkdsk
31. If a drives file system becomes corrupt - which of the following commands would the technician use to repair the file system?
Employee Bs profile is set to use a virtual printer as the default printer.
chkdsk
FDD
Enable MAC filtering.
32. Which of the following utilities - in Windows - can be configured to perform automatic disk defragmentation?
Task Scheduler
fixboot
Check Event Viewer to determine which service did not start - Run services.msc to see the state of each service listed.
Disable the integrated video card.
33. A client mentions the hard drive light is on continuously - and their computer is slow. Which of the following would the technician check to determine the MOST likely cause?
The memory is failing.
The amount of memory
802.11a
Listen for beep codes to determine if the video card needs reseated.
34. A computer has the below network configuration: IP Address: 192.168.1.5 Subnet mask: 255.255.255.0. Which of the following is the default gateway for the computer?
192.168.1.1
The use of a flash drive to copy the script into all the desktops.
Use recovery console and the bootcfg /rebuild command.
WPA2
35. There are four USB devices connected to a clients computer through a USB hub. The client states the external hard drive connected to this hub has had a dramatic deterioration in response time recently. Which of the following is the MOST likely cause?
Task Scheduler
There are too many devices plugged into the USB hub.
C:UsersUser1Desktop
Press F8 and select Disable Automatic Restart on System Failure.
36. A technician is tracing a cable from a desk back to a patch panel in the wiring closet. The cables are not labeled. Which of the following tools would BEST trace the cable?
RJ-11
My Computer>Properties>Remote Tab>Allow Users to connect remotely to this computer>Select Remote Users.
Induction toners
nslookup
37. Which of the following operating systems uses Sync Center for offline file control?
After working hours
SMTP
There is no operating system on the hard drive.
Microsoft WindowsVista Enterprise
38. A customer wants to purchase a FireWire-based external hard disk drive. Which of the following ports is needed on the machine to be able to utilize such a device?
Check themanufacturers website.
Task Scheduler
IEEE 1394
B
39. A technician manually configured a device - which of the following icons in device manager would represent this?
A Blue I on a white field
Disable SSID broadcast
80
ping windows.com
40. A powered on workstation will not show a monitor display and there are no beep codes. Which of the following is the MOST likely cause?
The internal hard drive has failed and needs to be replaced.
ping windows.com
Performance Monitor
The jumper is set to clear the BIOS settings
41. How many hard drives are necessary to create a RAID 5 array?
LCD backlight failure
3
Anti-static wrist strap
msconfig
42. A remote user is attempting to install a new external storage device on their computer. The user reports they only have one port open on the back of the device and the port is similar to the USB port their mouse is connected to. The port has a bevel
Power supply voltages
Run defrag
FDD
IEEE 1394
43. Which of the following is the minimum number of drive partitions required to run the BitLocker Drive Preparation tool?
Two
The jumper is set to clear the BIOS settings
very thin layer - making sure to cover the CPU
fixmbr
44. Which of the following is true regarding the number of volumes that can be created on a basic disk?
Using either FAT or NTFS - the limit is three - With extended partitions - there is no limit
ping /?
The computer has a 32-bit version of Windows XP installed.
Device Manager
45. A user notices that the workstations mouse pointer is moving by itself and is executing files. Which of the following is the BEST solution for the user to do?
The driver CD is for Windows XP only.
RAM
All sub-folders inherit the most restrictive permissions within the folder.
Call a security technician to report.
46. A user reports that a program in Windows XP is not responding. A technician remotes into the user's computer to end the process. Which of the following is used to force the program to shutdown?
Regional and Language Options
The first three octets of the MAC address.
Task Manager
QoS
47. Which of the following is a reason why case fans should be installed in the front of a case?
Satellite
The CMOS battery is failing.
It forces cooler air across the motherboard.
The DHCP server is unavailable.
48. A technician is troubleshooting a PC that continuously reboots. The fan works and the heatsink is in good condition. Which of the following should the technician check NEXT?
Task Manager
Update firmware.
That the proper amount of thermal paste has been applied.
Configure one of the HDD as master - and one as slave.
49. A technician has properly setup a workgroup with multiple Windows XP and Vista PCs. The Windows Vista users report they are unable to see other PCs in the workgroup. The technician has tested connectivity with the ping command and all replied. Which
Add additional memory to the laser printer.
Start>Run>mstsc - Start>AllPrograms>Accessories>Communications>Remote Desktop
tree
The location type is currently PUBLIC.
50. A laptop is connected to an external LCD projector. The computer boots up and the image is visible on the laptop screen but not via the projector. The cable from the laptop to the projector is connected on both ends and is a known good cable. The pro
gpupdate /force
The projector is not set to display the correct video source - The laptop is not set to display to the external video connector.
very thin layer - making sure to cover the CPU
One of the sticks of RAM is not seated properly.