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Test your basic knowledge |
Comptia A + Computer Repair Practicals
Start Test
Study First
Subjects
:
certifications
,
comptia-a-+
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. After replacing the RAM on a clients system - a technician gets a loud beeping noise and the computer will not successfully POST. Which of the following is the MOST likely cause of the problem?
The pass phrase is not correct.
The fans are not cooling properly.
One of the sticks of RAM is not seated properly.
diskmgmt.msc
2. A user reports that browser windows keep opening on their own after the user has closed their browser. Which of the following is occurring?
edit boot.ini
User Account Control (UAC).
Pop-ups
The user is connected to an 802.11b wireless access point.
3. A customer reports that they are unable to access any network resources. To test the functionality of the customers NIC - the technician should use which of the following?
Router
The damaged ports contacts are shorting against the casing.
Loopback test
netsh firewall show state
4. A client has a problem with one of the workstations serial ports. Which of the following tools will diagnose the problem?
Loop back plug
Port forwarding rules
SSID broadcast
A. The host computer is a portable computer - USB devices cannot be converted to a dynamic disk.
5. Which of the following is the FIRST step a technician should take when installing a wireless network card?
Support multiple PCIe display adapters.
sfc /scannow
Read the manufacturers instructions.
check the hard drive to ensure it is working.
6. A customer reports that their newly purchased Windows Vista Home Premium notebook is unable to see other computers in their home office. Which of the following is the MOST likely cause?
The Network Location Type is Public.
Use recovery console and the bootcfg /rebuild command.
netstat -a
Connect an audio cable between the drive and the sound card
7. A user reports that even though their anti-virus program is detecting and removing viruses on their system - the malware returns after successive restarts on their Windows Vista machine. The user has restarted the machine four times already. Which of
The USB plug is not seated properly. - The BIOS is not configured for USB support.
Multimeter
Parental Controls
Have the user boot into Safe Mode by tapping F8 before Windows loads - and run the anti-virus scan once again.
8. A stop error message Unable to locate component is on a users machine. The message displays right after POST. Which of the following is the MOST likely cause of this issue?
System file corruption
The memory is bad and must be replaced. - The BIOS is not at the latest revision.
Use the Automatic Update feature built into the application - Use scripts.
Disable System Restore -update virus definitions - restart in Safe Mode - run full scan.
9. Which of the following commands will resolve a host name to an IP address?
The SSID
The computers CMOS battery has lost its charge.
nslookup
Connect the appropriate power cable.
10. A client mentions the hard drive light is on continuously - and their computer is slow. Which of the following would the technician check to determine the MOST likely cause?
User Account Control (UAC).
C:windowssystem - C:windows
The fuser unit for damage
The amount of memory
11. A customer brings in a laptop with a non-functioning LCD screen that always remains black. However - when the technician connects the laptop to an external monitor the laptop will boot Windows normally. Which of the following actions should the techn
Set the correct permissions for the user
Check the functionality of the LCD cutoff switch
check the hard drive to ensure it is working.
My Computer>Properties>Remote Tab>Allow Users to connect remotely to this computer>Select Remote Users.
12. The client sends a document to the printer. The document prints out all random characters. Which of the following should the technician check FIRST?
Boot order in the BIOS
tracert
Examine the print queue - stop and then restart the spooler service.
Check for the correct print driver.
13. A technician has removed spyware from a users computer. Which of the following commands would BEST verify that all system files are intact and in their original versions?
sfc
Thermal compound
during a time of low activity
The paging file size settings need to be adjusted.
14. Which of the following ports must be open for FTP?
It forces cooler air across the motherboard.
An external hard drive connected viaeSATA.
20
The proxy server has been configured to block the site.
15. Multiple customers are reporting that network response time is very slow. The technician suspects that excessive broadcasts may be causing the problem. Which of the following is the BEST tool to troubleshoot this issue?
They have been infected with malware.
User Account Control (UAC).
Netstat
Power Users
16. Which of the following is an example of a hardware firewall?
IEEE 1394
Wireless Router
The Network Location Type is Public.
Check the DNS server.
17. A customer using Windows Vista wants to disable User Account Control (UAC). Which of the following responses should the technician give to explain the UAC?
It is there to protect against any changes being made to the OS that may be harmful and could make the OS unstable.
The power supply is not supplying enough power.
LCD backlight failure
System Properties>Advanced Tab>Performance Options>Advanced Tab
18. A customer wants to ensure that their new drive has the fastest transfer speed. Which of the following technologies should be recommended?
The CMOS battery needs to be replaced.
SATA
The DHCP client is unable to obtain an IP address from the DHCP server.
DHCP
19. It is a companys policy to shut down all workstations at the end of the day. However - the majority of employees are leaving disks in their workstations and upon start up the next morning they are receiving a NTLDR is missing error. Which of the foll
The location type is currently PUBLIC.
The color depth is set too low. Open the Display Properties dialog box and set the Color Quality setting to Highest (64bit).
Change the Boot order in the BIOS.
A corrupted or incorrect video driver is installed.
20. Which of the following should be installed prior to attaching a heatsink to a processor?
Boot into the recovery console and runchkdsk /r
The power supply must have enough wattage to run all system hardware simultaneously.
Start the PC in Enable VGA Mode; reboot after login in normal mode.
Thermal compound
21. A technician installs a SATA controller card and moves the hard drive cable from the system board o the SATA controller. The system POSTs and the controller BIOS recognizes the hard drive but oes not boot to the hard drive and start Windows. Which of
Connect an audio cable between the drive and the sound card
The SATA controller card was not set as a boot device in the computer BIOS.
From the command line: net start spooler - Open the Services MMC>right click Print Spooler>Start
The system is not providing enough power to the USB port.
22. Which of the following tools would be used to format a partition but not the hard drive?
Look for another expansion slot elsewhere on the unit.
The new toner cartridge is bad and should be replaced.
Configure one of the HDD as master - and one as slave.
Format from the command line - Disk Management MMC Snap-In
23. Which of the following can be accomplished from the System Configuration utility?
DHCP
NTBTLOG.TXT
Turn off SSID broadcast.
Disable services at startup - Disable start up programs.
24. A user has noticed several clusters of dead pixels on a laptops LCD screen. The technician is called to investigate and troubleshoot the issue. Which of the following is a possible solution?
Service Manager
defrag
Have the LCD screen replaced.
20
25. Which of the following devices can be configured to also be an access point?
Go to Control Panel (User Accounts and Family Safety) - User Accounts -Turn User Account Control on or off.
Thermal compound
Router
Disable DHCP
26. A technician is trying to use the nslookup command. Which of the following needs to be installed before this command can be used?
A corrupted or incorrect video driver is installed.
sfc
Change the jumper settings on the drive.
TCP/IP
27. Which of the following commands will make a new directory?
md
Check Event Viewer to determine which service did not start - Run services.msc to see the state of each service listed.
64-bit WEP
Install the Chipset Drivers
28. Which of the following directory paths is the default profile folder for User1 in Windows 2000?
25
C:Documents and SettingsUser1
Press F8 and select Disable Automatic Restart on System Failure.
format d: /q
29. Which of the following should a technician perform to check a hard disk for corruption?
Check if the computer manufacturer uses a separate power inverter for the screen.
Run the chkdsk command.
Control Panel>Tools>Folder Options>File Types
copied to a safe location and can be recovered using the antivirus program.
30. A user reports a problem when trying to access any network resource. The ipconfig utility reports an address of 169.254.0.10 - and there is no default gateway. Which of the following is the MOST likely problem?
Check for a floppy disk in the FDD.
Try paper from a different package of paper.
Disable services at startup - Disable start up programs.
The DHCP server is unavailable.
31. A user reports they cannot access the Internet. The technician has verified the users browser settings. The users PC has a static IP configuration. Which of the following is the NEXT step the technician should take?
wf.msc
Check the DNS server addresses and verify they are current.
Set the CMOS jumper on the motherboard to clear
5 volts
32. A client explains their system is running slow - has trouble accessing the Internet and multiple windows are popping up on their own. Which of the following is the MOST likely cause?
There are too many devices plugged into the USB hub.
The thermal paste will insulate heat around the processor.
A virus has infected the system.
Map a new drive to an NTFS folder hosted by a different volume.
33. In a Windows Vista workstation - a user reports that after installing a well-known Internet application certain network features do not function. Which of the following is MOST likely the issue?
One hard drive must be configured as master - and one as slave.
Default Gateway
Windows Firewall is blocking the port.
Check Event Viewer to determine which service did not start - Run services.msc to see the state of each service listed.
34. When a SMART error is received on a computer - which of the following devices MOST likely has a problem?
BOOT.INI
Plug in an external monitor to see if it is a device driver problem.
The technician failed to connect the antenna wires to theWiFi card.
Hard disk
35. A technician suspects that a power supply on a computer may be going bad. Which of the following tools would BEST diagnose the part?
Boot into the recovery console and runchkdsk /r
Install an updated firmware on the BIOS
Set the jumpers on both hard drives to C/S.
Multimeter
36. Which of the following malware types sits quietly in the background to collect and transmit sensitive information from a users computer?
Spyware
chkntfs
System date/time
ipconfig /all
37. A home user reports that they can access the Internet but they are having issues connecting to the game server through their home wireless router. Which of the following settings should the technician adjust?
Change
BOOT.INI file is corrupt
Port forwarding rules
Loopback plug
38. A customer states they cannot connect to a recently installed access point which is located just around the corner from their office. An elevator and a wiring closet are the only things between the customer and the access point. Which of the followin
Windows 2000
There is too much electrical interference for the signal.
UAC
Control Panel>Administrative Tools>Services>SQL service>start - My Computer>Manage>Services and Applications>Services>SQL service>start
39. A technician is waiting for a user to power on their PC to begin troubleshooting a problem. The computer name is PC1. Which of the following commands can the technician run that will continuously check if the system is reachable?
Execute a Windows repair from the Windows setup media.
A. The host computer is a portable computer - USB devices cannot be converted to a dynamic disk.
Faulty charging circuit
ping -t PC1
40. Which of the following are used by the Windows operating system to resolve FQDNs?
DNS - HOSTS file
Loop back plug
Increases read/write speed
Device Manager
41. Which of the following adapters will offer the HIGHEST data transfer rate?
Voltage setting
Connects the processor to the main memory - measured in MHz
802.11n
The deny was selected on all share permissions
42. Which of the following would have to be disabled on a PC if a user wants to assign a static IP address on that PC?
Apply thermal compound to the chip.
convert
Slow response - web page redirection or unable to display web pages
DHCP
43. A client is having trouble connecting to their SOHO network. They use dynamic addresses through their home router. A technician performs an ipconfig /all from the command line and receives this output: Ethernet Adapter Local Area Connection Connectio
DHCP is disabled.
tracert
B
A. Use the built-in Guest account and set personal files to private.
44. Which of the following should a technician check FIRST if a Windows XP user is trying to print a document and is getting the error message Print sub-system not available?
Wireless Router
Spooler service is running.
Look around the monitor for items that maybe interfering with the display.
Parental Controls
45. A technician has installed a faster CPU into a machine. When they boot the machine the POST shows that the new CPU is not running faster. Which of the following should be configured?
Clock multiplier
Faulty sensor
Mini PCI
Power supply tester
46. A user states their laptop will not stay on unless they hold the AC adapter plug in a certain position. Which of the following is the MOST likely cause?
msconfig
Loose DC jack
127.0.0.1
The jumper is set to clear the BIOS settings
47. If the BIOS password has been lost or forgotten the technician should:
Archive existing records and clear the application log.
The SSID
remove the CMOS battery.
BCD
48. A client has returned a computer with a hard drive that has failed twice. Which of the following should the technician check in the computer?
The permissions are inherited by all files and folders within that folder.
CAT6
Performance Monitor
Power supply voltages
49. A client has a program that they want to run everyday at a certain time. Which of the following can a technician use to accomplish this?
The front USB ports were not connected to the system board header.
Task Scheduler
Port 21 is open - The proxy setting in the antivirus application
NIC will simultaneously transmit data in both directions at a time.
50. A customer states they recently updated their system and now it will not boot properly in normal mode. Which of the following could be used from Safe Mode to correct the issue?
System Restore
Not enough physical RAM installed.
Check the functionality of the LCD cutoff switch
MBSA