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Comptia A + Computer Repair Practicals

Subjects : certifications, comptia-a-+, it-skills

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A technician determines a laser printer is jamming at the fusing unit. They have checked the paper path in the printer and it is clear of anything that could cause a paper jam. Which of the following is the BEST solution?
Look around the monitor for items that maybe interfering with the display.
Disable System Restore.
Try paper from a different package of paper.
Determine the available wattage offered by the power supply andensure it meets the power needed for all of the system components.

2. A user gets an error that the SQL service is not started.Which of the following can the technician do to start the service?
Control Panel>Administrative Tools>Services>SQL service>start - My Computer>Manage>Services and Applications>Services>SQL service>start
De-select PausePrinting from within the Printer menu on the users computer.
That the proper amount of thermal paste has been applied.
Turn the computer on and run chkdsk /r

3. Which of the following Windows XP commands can be used to repair the BOOT.INI file?
bootcfg /rebuild
Pressing Ctrl-Alt-Del and selecting Task Manager - Right clicking on the task bar and selecting Task Manager.
tracert - ping
The chipset includes hyperthreading support.

4. A storm occurred overnight and a user is having a problem turning on a workstation. The technician has determined power to the monitor is good when plugged into the same power strip as the workstation. Which of the following is the BEST tool to use?
chkdsk /f
Power supply tester
Wireless access point
RAID Level 1

5. A technician is adding a new device to a system and is unable to find the driver disk. Which of the following is he BEST place to retrieve the latest drivers?

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6. A user reports that when powering on their computer only a black screen with a lone cursor appears. Which of the following is the FIRST step to determine the problem?
Listen for beep codes to determine if the video card needs reseated.
Regional and Language Options
Applications log
tracert

7. Users are reporting that a Vista feature asks them for confirmation before running most applications or making system changes. Which of the following is the name of this Vista feature and where should the technician direct users to turn the functiona
Install the correct drivers.
Copy the photos to a USB drive and copy to the new computer.
User Account Control; it can be turned off under User Accounts in the Control Panel.
Examine the print queue - stop and then restart the spooler service.

8. Which of the following is true regarding the number of volumes that can be created on a basic disk?
Loop back plug
A
System Information
Using either FAT or NTFS - the limit is three - With extended partitions - there is no limit

9. A customer using Windows Vista wants to disable User Account Control (UAC). Which of the following responses should the technician give to explain the UAC?
only obtain software from known and reputable sources.
The BIOS detected the PCIe video card and disabled the onboard video.
It is there to protect against any changes being made to the OS that may be harmful and could make the OS unstable.
BOOT.INI file is corrupt

10. A technician is implementing a small office home office (SOHO) wireless network. The technician would like to have a static network. Which of the following should the technician disable on the router?
DHCP
Toner cartridge
Run ipconfig /release then ipconfig /renew
Listen for beep codes to determine if the video card needs reseated.

11. A technician is going to flash the BIOS on a laptop.Which of the following would the technician need to complete this task?
netstat
B
Power Users
The laptops AC adapter

12. A user reports the dot matrix printer does not print clearly on part 4 and 5 of the multi-part form. Which of the following should be preformed FIRST?
Power supply tester
The print head needs to be adjusted.
The CMOS battery is defective.
Windows Firewall is blocking the port.

13. Shortly after a technician installed additional RAM in a users Windows 2000 workstation - the computer became stuck in a reboot loop. Which of the following will MOST likely restore the computers normal operation?
One or more of the new memory modules are faulty and should be removed or replaced.
Update the video card drivers to the latest version.
The memory is not properly seated.
Click on the printer icon and select cancel.

14. A user has discovered that even though they are using the latest version of the anti-virus software - the computer is still being infected by a virus. Which of the following is the BEST solution for this problem?
netstat
Outdated signature files allowed a virus attack
Update the virus signatures.
Induction toners

15. When the power supply of a PC is performing erratically - which of the following can be used to determine output voltage?
Boots the OS with minimum drivers
ping -t
format
A multimeter

16. When a network service fails to start at boot-up - which of the following is the BEST solution for this?
Power supply voltages
Install an updated firmware on the BIOS
Corrupt MBR
Manually start the service.

17. Which of the following commands is used to review and repair protected Windows XP files?
Slow response - web page redirection or unable to display web pages
The network card in the users computer has failed.
during a time of low activity
sfc

18. A technician is sent to configure a wireless small office home office (SOHO) network in an urban area. Which of the following utilities can the technician disable to help prevent unauthorized users on the network?
edit boot.ini
Quarantined
SSID broadcast
\ALPHAC$

19. A client is having wireless network connection problems. The technician has determined that the location has a dead spot due to a concrete wall. Which of the following can the technician do to resolve the issue?
Device Manager
Socket 754
Manually start the service.
Add an access point.

20. A technician has received a Windows XP PC for repair with the following boot error Unmountable boot volume. Which of the following is the FIRST procedure that should be tried to correct the problem?
Boot into the recovery console and runchkdsk /r
Security Center
The projector is not set to display the correct video source - The laptop is not set to display to the external video connector.
C:users

21. A technician is troubleshooting a PC that will not obtain an IP address from the network. The NIC is setup for automatic IP addressing. Which of the following would be the MOST likely cause?
B
RJ-11
DHCP service has stopped
Remote Desktop

22. Which of the following information will be displayed with the command ipconfig /all?
The CPU is overheating.
D. IP address - Subnet mask - Gateway - MAC address - DNS - Lease obtained/expiration.
DHCP service has stopped
Port forwarding rules

23. A technician wants to hide the wireless router's ID. Which of the following would accomplish this?
Cable tester
Check Event Viewer to determine which service did not start - Run services.msc to see the state of each service listed.
C:Documents and SettingsUser1
Disable SSID broadcast

24. Which of the following is the BEST solution for repairing a hard drive that results in the NTLDR is missing display upon booting?
The system is not providing enough power to the USB port.
Netstat
Use recovery console and the fixboot command.
Print a test page from all the trays.

25. A technician needs to edit the default path in Windows XP. In which of the following can they accomplish this task?
System Properties>Advanced>Environment variables>System variables
The laptops AC adapter
Disable services at startup - Disable start up programs.
The jumper is set to clear the BIOS settings

26. After a printhead change - a user reports poor print quality on their inkjet printer. Which of the following should the technician do to resolve this issue?
There are too many devices plugged into the USB hub.
Multimeter
Perform a printhead alignment test.
The permissions are inherited by all files and folders within that folder.

27. The technician backed-up users data for use on a new workstation. The user has reported that the workstation only allows a save as on this data. Which of the following is the MOST likely cause?
Install the correct drivers.
Perform a printhead alignment test.
Read only permissions
DHCP

28. A user reports that their Windows XP PC booted to a desktop which is presented with very rough colors and poor detail on all images displayed.Which of the following is the MOST likely cause and solution of the problem?
Disconnect the computer from the network.
The color depth is set too low. Open the Display Properties dialog box and set the Color Quality setting to Highest (64bit).
The proxy server has been configured to block the site.
RJ-11

29. Which of the following is true for a 10/100 NIC running at full-duplex?
Multimeter
Prevents unauthorized programs from being installed
Disable System Restore.
NIC will simultaneously transmit data in both directions at a time.

30. A user wants to upgrade their CPU. They currently have a processor from vendor A - but the user wants to purchase a different vendors CPU. Which of the following will MOST likely need to be upgraded in order to support a CPU from a different manufact
Heatsink / cooling fan - Motherboard
tracert
Control Panel>Administrative Tools>Services>SQL service>start - My Computer>Manage>Services and Applications>Services>SQL service>start
Install more RAM.

31. A user reports that after adding several programs and files the computer is running slower. Which of the following can a technician suggest to correct this issue?
Cellular card is disabled in the BIOS.
BCD
Run defrag
Thermal compound

32. A technician received a laptop that has a dimly lit display. The technician connects an external monitor and can see a fully functional display. Which of the following is the MOST likely cause?
Inverter board
Thermal compound
RJ-11
C:Documents and SettingsUser1

33. When printing a document an out of memory error is displayed on the printer. Which of the following is MOST likely the issue?
MSCONFIG
tree
The file is too large for the printer.
The user plugged the headphones into the microphone jack.

34. A customer reports that the laptop screen turns all red then goes all blue when moving the LCD hinge. Which of the following is the BEST description of the problem?
The LCD cable is pinched
The USB plug is not seated properly. - The BIOS is not configured for USB support.
The user disabled theWiFi adapter with the hardware or software switch.
ping localhost

35. Which of the following is the BEST response upon seeing a STOP error in Windows XP?
Write all of the error message down immediately.
Thermal compound is not on the processor
Manufacturers guidelines for the beep codes
cacls

36. A client is having problems with creating file shares on the network. Which of the following groups MUST the client be a member of to create shares?
HDD failure
The USB plug is not seated properly. - The BIOS is not configured for USB support.
Disable services at startup - Disable start up programs.
Power Users

37. A client mentions the hard drive light is on continuously - and their computer is slow. Which of the following would the technician check to determine the MOST likely cause?
xcopy
Services
The amount of memory
msconfig

38. Good examples of malware prevention in Windows XP?
One or more of the new memory modules are faulty and should be removed or replaced.
Anti-static wrist strap
Use a trusted aggressive pop-up blocker. - Avoid notorious websites and hyperlinks.
Blu-Ray

39. Which of the following will resolve the NTLDR is missing error during the boot process?
Application
The fuser is not working properly.
Remove the floppy disk.
The system partition is corrupt - The boot.ini file has been deleted.

40. After installing a new processor - the system reports the CPU is not running at the correct speed. Which of the following is the MOST likely cause?
Enable MAC filtering.
C:Program Files
The front side bus speed or clock multiplier is wrong.
Replace the modem.

41. A technician is updating a computer for a customer by removing their IDE drives and replacing them with SATA drives. The technician notes that these drives have a SATA power connection and a Molex connection. Which of the following is the BEST way to
netstat -a
The front side bus speed or clock multiplier is wrong.
Support multiple PCIe display adapters.
Connect only one of the power connections on the drive.

42. A user cannot access the Internet via a proxy server. Which of the following ports needs to be set on the web browser proxy to allow HTTP traffic?
The system partition is corrupt - The boot.ini file has been deleted.
Satellite
Microsoft WindowsVista Enterprise
80

43. An end user reports that a new disc they purchased will not play on their machine. The user states this new disc is a movie - but they have never had any issues watching movies purchased in the past. Which of the following is the MOST likely cause fo
The new movie is a Blu-ray disc and not compatible with the PC.
wf.msc
Run the chkdsk command.
Thermal compound is not on the processor

44. A technician is installing a high performance graphics card in a PCI express slot. Which of the following should be done FIRST after inserting the card into the slot?
DHCP
Connect the appropriate power cable.
Tuner card
Enable boot logging. In Safe Mode - read the ntbtlog.txt file.

45. Which of the following files are required to startWindows XP boot process?
Enable MAC filtering.
Ntldr - boot.ini and ntdetect.com - or - IO.sys - boot.ini and ntboot.sys
Start>Run>typesfc /scannow>ok
An external hard drive connected viaeSATA.

46. Which of the following protocols uses port 443 by default?
HTTPS
A
Format from the command line - Disk Management MMC Snap-In
The SSID

47. A user is running defrag on a computer and the power goes out. When power is restored - which of the following is the BEST action to perform?
One hard drive must be configured as master - and one as slave.
Convert both drives to a dynamic disk.
Turn the computer on and run chkdsk /r
Disk Defragmentation

48. After receiving a service has failed to start message - which of the following commands would be helpful in troubleshooting the issue?
ping localhost
xcopy
Multimeter
services.msc

49. How many volts does a power supplys 4-pin Molex connector carry to internal devices?
Hard drive
Manufacturer's website
A. Use the built-in Guest account and set personal files to private.
5 volts

50. A user is trying to watch a high definition movie on a computer with a built-in DVD drive. Which of the following is the MOST likely reason that the user cannot watch the movie?
25
Blu-Ray discs are not compatible with DVD drives
Windows Vista 32-bit can only address up to 3GB of memory.
Windows 2000

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Comptia A + Computer Repair Practicals

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