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Comptia A + Computer Repair Practicals

Subjects : certifications, comptia-a-+, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A technician has a work order to replace a failing hard drive on a PC. The PC is in an environment with constant vibration and dust. Which of the following hard drive types should the technician use as a replacement?
Task Manager
Using Disk Manager - the new drive must be partitioned - Using Disk Manager - the new drive must be formatted.
480Mbps
Solid state

2. A user reports that they cannot access a file on the local D drive of their PC. This is a non-system/non-boot drive. The technician needs to run chkdsk without rebooting the system. Which of the following methods will meet this goal?
From the command line - run chkdsk utilizing the /x switch.
Task Manager
net help
Services

3. A customer wants to add an internal IDE drive with the ability to write DVDs. The computer currently has two IDE hard disk drives - one IDE CD writing optical drive and a DVD read-only IDE optical drive. Which of the following should the technician r
The thermal paste will insulate heat around the processor.
remove the CMOS battery.
One device will need to be removed before an additional device will fit.
De-select PausePrinting from within the Printer menu on the users computer.

4. Which of the following is true when setting default security permissions on a folder?
Two Type II cards - One Type III card
Use the Automatic Update feature built into the application - Use scripts.
nslookup
The permissions are inherited by all files and folders within that folder.

5. A technician wants to disable User Account Control (UAC) in Windows Vista. How can this feature be disabled?
The fuser is not working properly.
Go to Control Panel> open User Accounts> Click Turn User Account Control On or Off> Click Continue>Clear the check box and click OK.
Ensure all features of the system are functioning.
C:Documents and SettingsUser1

6. A user reports that the video on their computer has gone out. After determining that the onboard video is bad - a technician needs to install a new video card. Which of the following would support a new video card installation?
The print head needs to be adjusted.
An AGP slot - A PCIe slot
Using Disk Manager - the new drive must be partitioned - Using Disk Manager - the new drive must be formatted.
Security Center

7. A user states they cannot eject the CD/DVD tray from their laptop to get a CD out. Which of the following could the user do to effectively remove the CD?
The technician failed to connect the antenna wires to theWiFi card.
Multimeter
Reset the page count.
Task Manager

8. Which of the following BEST explains the purpose of the Windows Recovery Console?
Allows a system to boot into a limited shell with command line functions.
20
Click on the printer icon and select cancel.
The CPU is overheating.

9. A computer has the below network configuration: IP Address: 192.168.1.5 Subnet mask: 255.255.255.0. Which of the following is the default gateway for the computer?
Drive light is always on even when no programs are running. - Cannot perform any anti-virus updates.
Problem with the developing drum
Blu-Ray
192.168.1.1

10. A powered on workstation will not show a monitor display and there are no beep codes. Which of the following is the MOST likely cause?
Connect the appropriate power cable.
The jumper is set to clear the BIOS settings
defrag
gpupdate /force

11. Where in Windows XP SP2 Professional can a technician block incoming connections for programs and services?
Update anti-virus and malware software and scan.
Windows Firewall
The projector is not set to display the correct video source - The laptop is not set to display to the external video connector.
net help

12. A technician suspects a virus has infected a users Windows XP Professional computer. Which ofthe following is the proper course of action?
sfc
Disable System Restore -update virus definitions - restart in Safe Mode - run full scan.
Power supply tester
Power Users

13. A user reports the dot matrix printer does not print clearly on part 4 and 5 of the multi-part form. Which of the following should be preformed FIRST?
The device driver is not loaded.
Install the correct drivers.
The print head needs to be adjusted.
System properties>Hardware>Driver Signing>Select ignore

14. A technician is troubleshooting a computer infected by a virus. After the technician is finished cleaning the drive - the technician should educate the customer on preventing further attacks by suggesting:
the customer purchase anti-virus software - update the anti-virus software frequently - and not to open any emails unless familiar with the sender.
nslookup
C:Documents and SettingsUser1
Wireless Router

15. A technician has recovered a system from a virus infection but some of the system files were compromised. Which of the following tools can be run from the run dialog box to replace or repair system files?
Thermal compound
sfc /scannow
A corrupted or incorrect video driver is installed.
D. Power supply does not have the proper connections.

16. A user reports that email is working but they are unable to access the Internet. Which of the following is the NEXT step in solving the issue?
System Properties - Advanced - Performance
Check the DNS server.
tracert
Dependencies

17. A technician is upgrading an internal IDE drive in a laptop. Which of the following HDD types is the technician MOST likely using?
MAC filtering - Disable SSID broadcast
3
PATA
There are too many devices plugged into the USB hub.

18. A user states that they could connect to their home wireless network with their laptop and now they cannot. Which of the following is the MOST likely issue?
The user disabled theWiFi adapter with the hardware or software switch.
xcopy
Heatsink / cooling fan - Motherboard
net view

19. Which of the following can be used to have applications and scripts run at regular intervals?
Enable MAC address filtering
Higher wattage power supply
The DHCP server is unavailable.
Task Scheduler

20. Which of the following commands will test a computers NIC for functionality?
ping localhost
The fuser unit for damage
All sub-folders inherit the most restrictive permissions within the folder.
Default User - All Users

21. A customer has a wireless router with WEP enabled. The customer states it was working before but that they can no longer access the network or the Internet with their wireless PCs. After arriving onsite - the technician can see the SSID. The technici
The incorrect WEP is being used.
A Blue I on a white field
Drive light is always on even when no programs are running. - Cannot perform any anti-virus updates.
Add an access point.

22. A user reports that even though their anti-virus program is detecting and removing viruses on their system - the malware returns after successive restarts on their Windows Vista machine. The user has restarted the machine four times already. Which of
Change the jumper settings on the drive.
System file corruption
Services
Have the user boot into Safe Mode by tapping F8 before Windows loads - and run the anti-virus scan once again.

23. A technician wants domain group policy changes on a Windows XP computer to immediately propagate. Which of the following commands should the technician use?
Blu-Ray discs are not compatible with DVD drives
Check Event Viewer to determine which service did not start - Run services.msc to see the state of each service listed.
gpupdate /force
netstat

24. Which of the following should be disabled on a router - to use a static IP?
DHCP
Microsoft WindowsVista Enterprise
Execute a Windows repair from the Windows setup media.
Voltage setting

25. A laptop needs a wireless card upgrade. The technician attempts to install the new card with no success. The wireless card is a newer 802.11b/g/n card and the laptop itself was manufactured seven years ago. Which of the following is the MOST likely p
The laptop has the older miniPCI expansion slot and the new card uses miniPCI express.
Archive existing records and clear the application log.
Make sure the PS/2 plugs and ports are color matched.
Disable System Restore -update virus definitions - restart in Safe Mode - run full scan.

26. Which of the following commands would create an emergency repair disk for the Windows 2000 Professional operating system?
rdisk.exe
Implement and install a drive encryption program on all company assets.
Defrag the hard drive.
Microsoft WindowsVista Enterprise

27. Which of the following commands will fix the master boot record?
The fans are not cooling properly.
The amount of memory
fixmbr
A Blue I on a white field

28. A user has recently reported that a PC is having a problem sending emails using an email client in the Windows XP system. However - the PC can receive emails. Which of the following could be responsible for this problem?
Outdated signature files allowed a virus attack
SMTP
Microsoft WindowsVista Enterprise
Permissions on the folder containing the financial data.

29. A client mentions the hard drive light is on continuously - and their computer is slow. Which of the following would the technician check to determine the MOST likely cause?
A. The host computer is a portable computer - USB devices cannot be converted to a dynamic disk.
The amount of memory
The antivirus service is disabled.
The power supply does not provide enough wattage to power the new graphics card.

30. Which of the following operating systems - by default - uses Documents as the name of a user's document folder?
SNMP
Use a mounted folder.
WindowsVista
One device will need to be removed before an additional device will fit.

31. A user is experiencing system instability since upgrading to Windows XP Professional. After troubleshooting - the technician states it is a driver incompatibility issue. Which of the following Windows utilities allows a technician to monitor and trou
The user disabled theWiFi adapter with the hardware or software switch.
services.msc
sigverif
Turn off SSID broadcast.

32. A client reported that the network laser printer was not printing from the third tray. After repairing the issue - which of the following should the technician do NEXT?
An issue that will not prevent the basic function of the computer.
Print a test page from all the trays.
nslookup
Disable SSID broadcast

33. Which of the following commands will display the local routing table?
No device driver found
Remove all memory modules - power on the PC - listen and watch for the POST.
nslookup
netstat -nr

34. A user has installed a new firewall and wants to allow only web traffic. They have allowed port 80 on the firewall. When they test the connection they are unable to get to the secure websites. Which of the following should they configure to enable br
IEEE 1394 card
MAC filtering
The thermal paste will insulate heat around the processor.
Allow port 443.

35. A user reports that their Windows XP PC booted to a desktop which is presented with very rough colors and poor detail on all images displayed.Which of the following is the MOST likely cause and solution of the problem?
The device is disabled.
The color depth is set too low. Open the Display Properties dialog box and set the Color Quality setting to Highest (64bit).
Applications log
192.168.1.1

36. A customer reports that all print outs from their laser printer are smeared. Which of the following is the MOST likely cause?
5 volts
Replace the modem.
Press F8 and select Disable Automatic Restart on System Failure.
The fuser is not working properly.

37. A user receives a new laptop and attempts to put the PCMCIA card from their previous laptop in the expansion slot of the new laptop. The card does not slide all the way into the slot. Which of the following device types will MOST likely fit the slot
The antivirus service is disabled.
ExpressCard
CAT6
Oil from the skin can decrease coppers ability to conduct heat.

38. A technician is told to configure all new PCs to support Wake on LAN (WOL). After upgrading the NIC to support WOL - the system still does not respond to a WOL call. Which of the following steps needs to be taken to support WOL?
RJ-11
In the BIOS - enable WOL
System date/time
Hard disk

39. A user reports that after configuring the BIOS to boot to the hard drive first - the system still tries to boot from the optical drive. Which of the following is the MOST likely cause?
Set the jumpers on both hard drives to C/S.
MAC filtering - Disable SSID broadcast
Microsoft WindowsVista Enterprise
CMOS battery

40. A technician suspects that a power supply on a computer may be going bad. Which of the following tools would BEST diagnose the part?
SNMP
Install an updated firmware on the BIOS
Multimeter
The second USB connector increases the power and enables functionality of the device.

41. When troubleshooting a network connectivity issue - which of the following commands can BEST determine the IP address of the remote device that is causing the problem?
A faulty HDD connection
DHCP is disabled.
WPA2
tracert

42. A user is having printing issues and receives an error message that the print spooler is not running. Which of the following methods can be used to start the print spooler?
The PC only has IDE ports available for expansion - not the needed SATA ports.
Faulty sensor - Worn paper feed roller
The data cable is not seated properly.
In the Control Panel - select Administrative Tools - select Services -click on the Print Spooler service and select start.

43. A customer is installing a new 2.5 USB external HDD on a desktop PC and is using the front USB port. A light on the drive turns on but the system does not recognize the device. Which of the following is the MOST likely problem?
Run defrag
The system is not providing enough power to the USB port.
convert
Support multiple PCIe display adapters.

44. Which of the following should be the FINAL step a technician should take once they have cleaned a system of a malware infection?
Set the CMOS jumper on the motherboard to clear
Educate the user.
convert
The system is not providing enough power to the USB port.

45. Which of the following tools is used to initiate archive procedures in Windows XP Professional?
Install the Chipset Drivers
NTBACKUP.EXE
That the proper amount of thermal paste has been applied.
get

46. There are four USB devices connected to a clients computer through a USB hub. The client states the external hard drive connected to this hub has had a dramatic deterioration in response time recently. Which of the following is the MOST likely cause?
Parental Controls
edit boot.ini
There are too many devices plugged into the USB hub.
The front USB ports were not connected to the system board header.

47. A customer requires the installation of a 10MB script on 2000 desktops in one building and it is to be completed by twenty technicians. The customer does not want the installation downloaded from their network. Which of the following methods will be
PCIe graphics card
Port forwarding rules
The use of a flash drive to copy the script into all the desktops.
D. Power supply does not have the proper connections.

48. A user wants to connect to a cellular network with a laptop while traveling. The laptop has aninternal cellular network card that is activated through the provider.Which of the following is the MOST likely reason that the card is not visible to the o
netstat
ping /?
Cellular card is disabled in the BIOS.
A processor of equal speed to CPU 0

49. A user receives an Access is Denied error when trying to install an application on their computer. Which of the following should the technician check FIRST?
The damaged ports contacts are shorting against the casing.
nslookup
heck if user is a local administrator on the computer
netstat -nr

50. When booting a Windows XP computer - two screens pop-up that offer a choice between two operating systems to boot to. Dual boot configuration is not installed on this computer. Which of the following files needs to be changed?
Open the computers RAM compartment and inspect the labels.
BOOT.INI
One of the sticks of RAM is not seated properly.
Install a wireless range extender to boost the signal.