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Comptia A + Computer Repair Practicals

Subjects : certifications, comptia-a-+, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A users system is locking up after the Windows logo screen on boot-up. Which of the following is the BEST reason for this?
Voltage setting
The hard drive needs to be replaced.
Task Scheduler
Toggle the NUM lock key.

2. A client states that they are unable to install a new program. Which of the following can the technician use to connect by means of a terminal services session?
Turn on and configure BitLocker.
Power supply tester
FDD
RDP

3. Which of the following utilities can be run on a Windows XP Professional computer - if it is suspected that the file system structure has become damaged?
Power Users
chkdsk
Default User - All Users
Permissions on the folder containing the financial data.

4. A user has installed a new firewall and wants to allow only web traffic. They have allowed port 80 on the firewall. When they test the connection they are unable to get to the secure websites. Which of the following should they configure to enable br
An issue that will not prevent the basic function of the computer.
System Properties - Advanced - Performance
Use a network firewall.
Allow port 443.

5. Which of the following is the name of the Windows Vista application that will display items such as a clock - weather and thumbnails on the desktop at startup?
nslookup
The laptop has the older miniPCI expansion slot and the new card uses miniPCI express.
Boot to Safe Mode with Networking and attempt updates - Apply updates manually by downloading the definition files on another machine.
Sidebar

6. A customer has a wireless router with WEP enabled. The customer states it was working before but that they can no longer access the network or the Internet with their wireless PCs. After arriving onsite - the technician can see the SSID. The technici
The incorrect WEP is being used.
Convert both drives to a dynamic disk.
Use a mounted folder.
Replace the modem.

7. Which of the following BEST explains the purpose of the Windows Recovery Console?
Allows a system to boot into a limited shell with command line functions.
Boot to Safe Mode with Networking and attempt updates - Apply updates manually by downloading the definition files on another machine.
The rollers on the printer need to be replaced.
One hard drive must be configured as master - and one as slave.

8. A technician is tracing a cable from a desk back to a patch panel in the wiring closet. The cables are not labeled. Which of the following tools would BEST trace the cable?
NTBTLOG.TXT
Induction toners
cacls
System Properties>Advanced>Environment variables>System variables

9. A technician attempts to convert the E drive to a dynamic disk; however - the option to convert is not available. Which of the following is the MOST likely cause?
Power supply tester
Read the manufacturers instructions.
Dependencies
A. The host computer is a portable computer - USB devices cannot be converted to a dynamic disk.

10. The memory in a notebook computer has been upgraded. The notebook will not power on. Which of the following is the MOST likely cause of this problem?
The power button is not working.
The OS firewall is blocking the application.
C:Windows
Anti-static wrist strap

11. Which of the following will disable the UAC in Windows Vista?
fixboot
%systemdrive%Users
Go to Control Panel (User Accounts and Family Safety) - User Accounts -Turn User Account Control on or off.
ping windows.com

12. A technician needs to add a second processor to a computers motherboard. In which of the following sockets must the processor be installed?
SNMP
SATA v2
C. Turn off SSID - enable WPA2 - implement MAC filtering and change key every 30 days
CPU 1

13. Which of the following can be accessed with the Computer Management MMC snap-in tool?
SSH
Task Manager
Event Viewer Logs - Disk Management - Device Manager
Quarantined

14. After installing a high performance video adapter - the users computer reboots whenever resource intensive applications are run. Which of the following will MOST likely correct the problem?
Power Users
Performance Monitor
The internal hard drive has failed and needs to be replaced.
Upgrade the power supply to a higher wattage model.

15. Upon trying to print - a computer gives the error that the printer spooler service is not started. Which of the following tools could be used to restart the printer spooler service?
Services MMC Plug-in -Computer Management
The BIOS detected the PCIe video card and disabled the onboard video.
sfc
Use recovery console and the fixboot command.

16. Which of the following commands would be used to fix errors on the system disk?
Turn the computer on and run chkdsk /r
chkdsk /f
5 volts
C:Documents and SettingsUser1

17. A device driver is not loading properly. If Boot Logging has been turned on - which of the following files will list the drivers that load on startup?
Backlight failure
NTBTLOG.TXT
diskmgmt.msc
The WLAN card is 802.11b.

18. A technician is repairing a computer that will not start up. The technician notices the power button does not display any lights and the LED on the motherboard is off. Which of the following is the cause of the problem?
Device conflict
Power supply
Boots the OS with minimum drivers
Corrupt MBR

19. A client is having problems retrieving their email. If their company uses IMAP - which of the following ports should be open by default on their email client?
convert
Determine the available wattage offered by the power supply andensure it meets the power needed for all of the system components.
143
The computer has a 32-bit version of Windows XP installed.

20. When configuring a wireless access point - which of the following options would BEST disable guest access?
Administrators - Power Users - Users - Guests
Enable MAC address filtering
Using either FAT or NTFS - the limit is three - With extended partitions - there is no limit
Communicates with network devices

21. Which of the following are methods to automatically update the antivirus application?
Use the Automatic Update feature built into the application - Use scripts.
Install an updated firmware on the BIOS
remove the CMOS battery.
net view

22. In a Windows Vista workstation - a user reports that after installing a well-known Internet application certain network features do not function. Which of the following is MOST likely the issue?
Windows Firewall is blocking the port.
SMTP
Cable tester
chkdsk

23. A technician notices that the BIOS event log shows a chassis intrusion. Which of the following is the MOST likely reason for the event?
The laptop is configured to boot from the flash drive; the user should be instructed to remove the flash drive and reboot the laptop.
the customer purchase anti-virus software - update the anti-virus software frequently - and not to open any emails unless familiar with the sender.
The use of a flash drive to copy the script into all the desktops.
The computer case was opened.

24. A technician is setting up VoIP service for a SOHO customer. Which of the following should the technician enable on the customers home router?
Thermal compound
QoS
Default Gateway
Add more RAM.

25. A technician has installed new hardware and is experiencing blue screens on a Windows Vista workstation. Which of the following tools can be used to narrow down the issue?
netstat
Set the CMOS jumper on the motherboard to clear
Cable tester
Driver Verifier Manager

26. A computer is failing to boot. Which of the following tools would be used FIRST in troubleshooting?
Disk Management
Device driver issues
Power supply tester
Use recovery console and the bootcfg /rebuild command.

27. A customer reports they are unable to connect to any computers outside of the office and they are unable to connect to the Internet. When the technician runs ipconfig - the customer gets the following output: IP address169.254.2.4 Subnet Mask.255.255
The DHCP client is unable to obtain an IP address from the DHCP server.
Check Event Viewer to determine which service did not start - Run services.msc to see the state of each service listed.
%systemdrive%Users
25

28. A customer cannot print certain PDF documents on their laser printer. The print job is a multi- page large PDF with multiple colors. Which of the following is the MOST likely solution?
Update the virus signatures.
C:UsersUser1Desktop
remove the AC power.
Add additional memory to the laser printer.

29. A user has a wireless network with four PCs and wants to add three more wireless PCs to a location that has poor signal strength. Which of the following devices would the technician add to the network?
The CMOS battery is defective.
The projector is not set to display the correct video source - The laptop is not set to display to the external video connector.
Access Point
Update the video card drivers to the latest version.

30. When applying thermal compound to the top of a CPU - apply a:
very thin layer - making sure to cover the CPU
Install more memory in the printer.
Device conflict
ping /?

31. A user reports that email is working but they are unable to access the Internet. Which of the following is the NEXT step in solving the issue?
Check the DNS server.
rdisk.exe
xcopy
All sub-folders inherit the most restrictive permissions within the folder.

32. After replacing a processor - which of the following would be the NEXT step in reassembly?
TCP/IP
Mount the SATA drive into an available 3.5 drive bay. Connect one end of a data cable to the drives signal connector - and the other to the SATA 0 connector on the motherboard. Connect an available 15-pin power connector to the drive.
ping localhost
Apply thermal compound to the chip.

33. A user reports they would like to install a larger HDD but is not sure what type to buy. The user wants the technician to check and verify the type of HDD needed. The technician opens the case and looks at the HDD connectors they see a single thin ca
netstat
SATA
Remediate the problem and then advise the customer on virus/spyware prevention.
User Account Control (UAC).

34. An automotive testing application requires a serial device to be added to a Windows XP Professional PC. The application requires the communications settings to be configured in the OS. In which of the following are these settings located?
Device Manager
Pop-ups
80
Listen for beep codes to determine if the video card needs reseated.

35. Which of the following commands will allow a technician to disable startup programs?
The deny was selected on all share permissions
msconfig (choose startup from options)
The ToggleKeys option is enabled.
Power supply tester

36. Which of the following creates a secure connection to a remote host?
480Mbps
Use a trusted aggressive pop-up blocker. - Avoid notorious websites and hyperlinks.
-t
SSH

37. Which of the following allows IP addresses to be assigned automatically?
DHCP
C:Documents and SettingsUser1
BOOT.INI deleted
From the command line - run chkdsk utilizing the /x switch.

38. Which of the following methods will restrict wireless access to specific devices?
MAC filtering
Thermal compound
Performance Monitor
Device Manager

39. A technician suspects a computer has a virus - which of the following BEST describes the FIRST action to take?
Disconnect the computer from the network.
Ensure the keyboard ribbon is firmly plugged into the motherboard.
msconfig
143

40. A user has a computer with a 100GB IDE hard drive formatted as a single FAT32 partition. The partition has 50GB of free space but the user receives an error when attempting to save a 5GB video file. Which of the following will resolve this issue?
Convert the partition to NTFS.
Task Scheduler
netstat
All sub-folders inherit the most restrictive permissions within the folder.

41. If indexing is enabled on a local PC - which of the following will be directly affected?
Disable DHCP
Update anti-virus and malware software and scan.
File searching
Perform a printhead alignment test.

42. A customer wants to purchase a FireWire-based external hard disk drive. Which of the following ports is needed on the machine to be able to utilize such a device?
127.0.0.1
IEEE 1394
Task Scheduler
In the BIOS - enable WOL

43. A technician receives a call from a laptop user that recently purchased a new wireless router. The user claims the laptop cannot connect to the new wireless router. The technician finds out that the router is an 802.11g model and the customers laptop
The customers wireless card is not compatible with the new router; they need to have a newer 802.11g card installed.
CMOS battery
Service Manager
Device Manager

44. Which of the following can determine the type of RAM installed in a computer?
the customer purchase anti-virus software - update the anti-virus software frequently - and not to open any emails unless familiar with the sender.
Check themanufacturers website.
One device will need to be removed before an additional device will fit.
Update anti-virus and malware software and scan.

45. A technician has a work order to replace a failing hard drive on a PC. The PC is in an environment with constant vibration and dust. Which of the following hard drive types should the technician use as a replacement?
Solid state
Write all of the error message down immediately.
The PC only has IDE ports available for expansion - not the needed SATA ports.
QoS

46. Which of the following broadband networking technologies is MOST widely available in isolated areas?
Set the new printer as the default printer. - Add the new printer to users computer.
Satellite
The memory is bad and must be replaced. - The BIOS is not at the latest revision.
480Mbps

47. A user reports that a computer reboots several times a day unexpectedly. Configuration management shows that the machine recently had a second hard drive and a DVDROM burner installed. Which of the following BEST describes the troubleshooting steps?
Access Point
Reset the page count.
Determine the available wattage offered by the power supply andensure it meets the power needed for all of the system components.
Boot into the recovery console and runchkdsk /r

48. When using Device Manager - a yellow QUESTION NO: mark indicates which of the following?
No device driver found
LCD power inverter.
The DHCP server is unavailable.
BCD

49. Which of the following can be accomplished from the System Configuration utility?
Disable services at startup - Disable start up programs.
Microsoft WindowsVista Enterprise
Educate the user.
Press F8 and select Disable Automatic Restart on System Failure.

50. Two employees share a computer. The computer has a locally attached USB printer. Both users are local administrators of the computer. Both employees login under their own accounts. Employee A can print with no issue; however - employee B cannot. No e
Use the Recovery Console and command fixboot.
Add an access point.
Employee Bs profile is set to use a virtual printer as the default printer.
Update the virus signatures.