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Comptia A + Computer Repair Practicals

Subjects : certifications, comptia-a-+, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A user reports that a device is not working. Within the device manager - a red X through the icon of a device indicates which of the following?
rdisk.exe
The device is disabled.
A
the customer purchase anti-virus software - update the anti-virus software frequently - and not to open any emails unless familiar with the sender.

2. Which of the following commands would be used to fix errors on the system disk?
chkdsk /f
Multimeter
The device driver for the LCD is corrupt.
Keyboard

3. After a computer has been returned from having the system board replaced - the end user reports that they can no longer access their flash drive when it is plugged into the front USB ports. The keyboard and mouse are plugged into the rear USB ports a
Regional and Language Options
The front USB ports were not connected to the system board header.
Turn the computer on and run chkdsk /r
My Computer>Properties>Remote Tab>Allow Users to connect remotely to this computer>Select Remote Users.

4. Which of the following would MOST likely indicate the presence of malware on a PC?
Slow response - web page redirection or unable to display web pages
Connect the appropriate power cable.
Add the new printer to user's computer.
5 volts

5. The customer brings their mini-tower and a new DVD/RW drive they want installed. The technician finds a second hard drive in an empty 5.25 bay connected to the secondary bus and jumpered as a slave. The ribbon cable will not stretch from the primary
Mini PCI
Move the secondary hard drive next to the primary hard drive and connect to the primary bus.Connect the new DVD drive as the slave on the secondary bus.
nslookup
Thermal compound

6. Shortly after a technician installed additional RAM in a users Windows 2000 workstation - the computer became stuck in a reboot loop. Which of the following will MOST likely restore the computers normal operation?
The data cable is not seated properly.
Listen for beep codes to determine if the video card needs reseated.
The permissions are inherited by all files and folders within that folder.
One or more of the new memory modules are faulty and should be removed or replaced.

7. Which of the following devices can be configured to also be an access point?
Find the proper manufacturer documentation.
IEEE 1394
Router
format

8. Which of the following command line tools in Windows Vista is used for disk management?
Diskpart
Services
tracert
netstat

9. Which of the following commands will result in all data being lost on the media selected?
msconfig
Start the PC in Enable VGA Mode; reboot after login in normal mode.
format
CMOS battery

10. A client calls after connecting the keyboard and mouse to a new computer. The client indicates that neither the keyboard nor the mouse works. The technician has determined these devices are connected through the PS/2 ports. Which of the following rec
Keyboard
Parental Controls
Make sure the PS/2 plugs and ports are color matched.
Disable SSID broadcast

11. A user states their laptop will not stay on unless they hold the AC adapter plug in a certain position. Which of the following is the MOST likely cause?
Create a striped set.
Click on the printer icon and select cancel.
C:Documents and SettingsUser1
Loose DC jack

12. Which of the following ports must be open for FTP?
Device Manager
System Properties>Advanced Tab>Performance Options>Advanced Tab
20
192.168.1.1

13. A technician is installing a high performance graphics card in a PCI express slot. Which of the following should be done FIRST after inserting the card into the slot?
Update firmware.
Connect the appropriate power cable.
The fuser is not working properly.
Update the virus signatures.

14. Multiple customers are reporting that network response time is very slow. The technician suspects that excessive broadcasts may be causing the problem. Which of the following is the BEST tool to troubleshoot this issue?
HTTPS
ipconfig /release then ipconfig /renew
Netstat
80

15. Which of the following is the MOST important reason to select the proper wattage power supply for a computer?
Turn on and configure BitLocker.
The power supply must have enough wattage to run all system hardware simultaneously.
That the proper amount of thermal paste has been applied.
No device driver found

16. A computer has become infected with a piece of malware. The current system software has detected the threat and moved it into a special state. Which of the following terms BEST defines the state?
net help
Try paper from a different package of paper.
In the Control Panel - select Administrative Tools - select Services -click on the Print Spooler service and select start.
Quarantined

17. A user states that their laser printer jams constantly. The unit is a little over seven years old and has had no maintenance. Which of the following is the MOST likely cause of this issue?
Event Viewer Logs - Disk Management - Device Manager
D. IP address - Subnet mask - Gateway - MAC address - DNS - Lease obtained/expiration.
Run defrag
The rollers on the printer need to be replaced.

18. Which of the following is true when setting default security permissions on a folder?
The permissions are inherited by all files and folders within that folder.
Perform a printhead alignment test.
Multimeter
Install more RAM.

19. On which of the following hard drive types must a technician change the jumper setting to match the motherboard/cabling combination?
Event Viewer
Blu-Ray discs are not compatible with DVD drives
PATA
diskmgmt.msc

20. A user has discovered that even though they are using the latest version of the anti-virus software - the computer is still being infected by a virus. Which of the following is the BEST solution for this problem?
C:windowssystem - C:windows
Update the virus signatures.
Problem with the developing drum
Use a trusted aggressive pop-up blocker. - Avoid notorious websites and hyperlinks.

21. A technician attempts to convert the E drive to a dynamic disk; however - the option to convert is not available. Which of the following is the MOST likely cause?
The color depth is set too low. Open the Display Properties dialog box and set the Color Quality setting to Highest (64bit).
Loop back plug
dir /a
A. The host computer is a portable computer - USB devices cannot be converted to a dynamic disk.

22. A client has noticed a grinding sound along with a vibration when they use their PC. Which of the following will solve the clients problem?
The PC only has IDE ports available for expansion - not the needed SATA ports.
Replace the power supply.
DHCP
Use a mounted folder.

23. A user reports that their Windows XP machine restarts automatically on boot and the screen flashes blue for half a second. Which of the following allows a technician to capture the error code?
A
User Account Control (UAC).
Press F8 and select Disable Automatic Restart on System Failure.
Disk Management

24. A technician is setting up VoIP service for a SOHO customer. Which of the following should the technician enable on the customers home router?
Uncheck Hide protected operating system files in folder options - Uncheck the read only attribute in file properties.
IEEE 1394 card
QoS
It is there to protect against any changes being made to the OS that may be harmful and could make the OS unstable.

25. Which of the following commands allows the technician to find where packets are being lost on the network?
tracert
DHCP
Enable MAC address filtering
check the hard drive to ensure it is working.

26. Which of the following command syntax releases and renews an IP address in a Windows XP machine?
From the command line: net start spooler - Open the Services MMC>right click Print Spooler>Start
ipconfig /release then ipconfig /renew
There are too many devices plugged into the USB hub.
Keyboard

27. A user is unable to receive FTP antivirus updates from the vendor but has network connectivity. Which of the following settings should be checked?
The CMOS battery is defective.
Port 21 is open - The proxy setting in the antivirus application
Disk Defragmentation
netstat

28. A user reports that VoIP telephone calls have static and a noticeable delay whenever other users are using the home network. Which of the following routing features should be used on the home network to resolve this issue?
WindowsVista
QoS
Label every screws location and cable path - Ensure the technician wears an ESD strap.
rdisk.exe

29. After a new system board is installed on a laptop - the system fails to POST. Which of the following should be done FIRST?
The fans are not cooling properly.
BOOT.INI file is corrupt
net view
Reseat and check all cables.

30. A user has a wireless network with four PCs and wants to add three more wireless PCs to a location that has poor signal strength. Which of the following devices would the technician add to the network?
In Disk Management create a volume on two or more dynamic disks.
Add more RAM.
Two Type II cards - One Type III card
Access Point

31. A user reports they are unable to access network resources. The users IP address is currently 169.254.0.1. On a network with DHCP configured - the user should be instructed to:
From the command line: net start spooler - Open the Services MMC>right click Print Spooler>Start
Keyboard
A deny permission overrides an allow permission.
run IPCONFIG /RENEW.

32. A device driver is not loading properly. If Boot Logging has been turned on - which of the following files will list the drivers that load on startup?
tracert
Communicates with network devices
NTBACKUP.EXE
NTBTLOG.TXT

33. If a technician wants to evaluate a computers detailed statistics - which of the following is the BEST utility to view this information?
The chipset includes hyperthreading support.
The user is connected to an 802.11b wireless access point.
Performance Monitor
QoS

34. A customer states they cannot connect to a recently installed access point which is located just around the corner from their office. An elevator and a wiring closet are the only things between the customer and the access point. Which of the followin
Turn on and configure BitLocker.
There is too much electrical interference for the signal.
sfc
Start the PC in Enable VGA Mode; reboot after login in normal mode.

35. A technician is troubleshooting a PC that will not obtain an IP address from the network. The NIC is setup for automatic IP addressing. Which of the following would be the MOST likely cause?
The ToggleKeys option is enabled.
Check Event Viewer to determine which service did not start - Run services.msc to see the state of each service listed.
DHCP service has stopped
The customers wireless card is not compatible with the new router; they need to have a newer 802.11g card installed.

36. The recommended time to schedule an anti-virus scan is:
during a time of low activity
User Account Control (UAC).
disabled.
UAC

37. A technician is sent to configure a wireless small office home office (SOHO) network in an urban area. Which of the following utilities can the technician disable to help prevent unauthorized users on the network?
Windows 2000
SSID broadcast
Run ipconfig /release then ipconfig /renew
gpupdate /force

38. A power outage caused a computer to shut off while the operating system was running. Which of the following would a technician run to make sure the operating system was not damaged?
Set the correct permissions for the user
480Mbps
chkdsk
wf.msc

39. Which of the following tools could be used to test if a serial port on a laptop is functioning correctly?
Change the jumper settings on the drive.
80
Loopback plug
IDE but with an adapter

40. It is a companys policy to shut down all workstations at the end of the day. However - the majority of employees are leaving disks in their workstations and upon start up the next morning they are receiving a NTLDR is missing error. Which of the foll
Change the Boot order in the BIOS.
The new drives jumper is set for master.
Power supply voltages
Set the new printer as the default printer. - Add the new printer to users computer.

41. A technician installed an internal modem on a PC.Which of the following connector types will plug into the phone jack?
chkdsk
Go to Control Panel> open User Accounts> Click Turn User Account Control On or Off> Click Continue>Clear the check box and click OK.
WindowsVista
RJ-11

42. A PCs system time is always incorrect until logging in to the PC. Which of the following is the MOST likely problem?
64-bit WEP
Blu-Ray
tracert
The CMOS battery needs to be replaced.

43. New software has been installed on a workstation and now the workstation is not functioning properly. The user tried to uninstall the software to return the system back to normal but that did not work. Which of the following would be the BEST method
127.0.0.1
Remote Desktop
Use System Restore to restore the system to the point before the software was initially installed.
The CMOS battery needs to be replaced.

44. Which of the following is the proper order for powering off and on network components?
Cable modem> router> computer
A virus has infected the system.
Use a network firewall.
BOOT.INI

45. Which of the following is the proper order of user group rights - starting with the group having the most rights?
DHCP
802.11n
The computer has a 32-bit version of Windows XP installed.
Administrators - Power Users - Users - Guests

46. Which of the following Windows XP commands can be used to repair the BOOT.INI file?
SNMP
bootcfg /rebuild
chkntfs
DHCP is disabled.

47. A Windows XP system locks up after the GUI starts to load. The system will start in Safe Mode. The Event Viewer reports that a driver failed to load. Which of the following methods would help diagnose the problem?
netstat -nr
Enable boot logging. In Safe Mode - read the ntbtlog.txt file.
Implement and install a drive encryption program on all company assets.
ipconfig /all

48. Which of the following is the minimum number of drive partitions required to run the BitLocker Drive Preparation tool?
Driver Verifier Manager
remove the CMOS battery.
QoS
Two

49. A USB cable has a mini-USB connector on one end and two standard size connectors on the other. Which of the following is the purpose of the second connector?
The pass phrase is not correct.
The second USB connector increases the power and enables functionality of the device.
The proxy server has been configured to block the site.
gpupdate /force

50. A technician has installed a new WAP into a SOHO environment - which of the following will provide the HIGHEST level of security?
Loop back plug
C. Turn off SSID - enable WPA2 - implement MAC filtering and change key every 30 days
Outdated signature files allowed a virus attack
-t