Test your basic knowledge |

Comptia A + Computer Repair Practicals

Subjects : certifications, comptia-a-+, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which of the following is the BEST way to deny unauthorized computers access to a network?
heck if user is a local administrator on the computer
Implement and install a drive encryption program on all company assets.
Event Viewer Logs - Disk Management - Device Manager
Use a network firewall.

2. A user reports the dot matrix printer does not print clearly on part 4 and 5 of the multi-part form. Which of the following should be preformed FIRST?
Oil from the skin can decrease coppers ability to conduct heat.
Disable SSID broadcast
Change the jumper settings on the drive.
The print head needs to be adjusted.

3. The Accounting Department reports that their new program runs on all computers except two. Which of the following logs will have the MOST information about this problem?
Anti-static wrist strap
The new movie is a Blu-ray disc and not compatible with the PC.
Applications log
Set the CMOS jumper on the motherboard to clear

4. In NTFS file permissions - which of the following permissions is an option?
Enable MAC address filtering
Set the jumpers on both hard drives to C/S.
RAID 0
Modify

5. Which of the following 802.11 standards by default uses the 2.4GHz frequency range and supports speeds up to 11Mbps?
SMTP
The computer case was opened.
B
BitLocker drive encryption

6. A home user reports that they can access the Internet but they are having issues connecting to the game server through their home wireless router. Which of the following settings should the technician adjust?
Print a test page from all the trays.
Install the Chipset Drivers
Port forwarding rules
copied to a safe location and can be recovered using the antivirus program.

7. Which of the following BEST explains the error message Check boot path and disk hardware?
BOOT.INI file is corrupt
Control Panel>Administrative Tools>Services>SQL service>start - My Computer>Manage>Services and Applications>Services>SQL service>start
The system partition is corrupt - The boot.ini file has been deleted.
Support multiple PCIe display adapters.

8. A customer states they cannot connect to a recently installed access point which is located just around the corner from their office. An elevator and a wiring closet are the only things between the customer and the access point. Which of the followin
There is too much electrical interference for the signal.
Write all of the error message down immediately.
The data cable is not seated properly.
C:Program Files

9. A technician is replacing a defective DVD drive. After installing the new device - the BIOS does not recognize the DVD drive. Which of the following is MOST likely the solution?
Change the jumper settings on the drive.
Create a striped set.
The driver CD is for Windows XP only.
Set the new printer as the default printer. - Add the new printer to users computer.

10. A user has installed a new firewall and wants to allow only web traffic. They have allowed port 80 on the firewall. When they test the connection they are unable to get to the secure websites. Which of the following should they configure to enable br
ping localhost
Pressing F6 during the install to load third party drivers
cacls
Allow port 443.

11. Which of the following BEST explains the purpose of the Windows Recovery Console?
Control Panel>Tools>Folder Options>File Types
Uncheck Hide protected operating system files in folder options - Uncheck the read only attribute in file properties.
Corrupt MBR
Allows a system to boot into a limited shell with command line functions.

12. A customer states that their laptop has stability issues after a recent memory upgrade. Which of the following is the MOST likely cause?
nslookup
Check for a floppy disk in the FDD.
Control Panel>Administrative Tools>Services>SQL service>start - My Computer>Manage>Services and Applications>Services>SQL service>start
The memory is not properly seated.

13. Which of the following BEST controls the amount of virtual memory in a Windows XP system?
Administrators - Power Users - Users - Guests
System Properties - Advanced - Performance
Control Panel>Tools>Folder Options>File Types
Services MMC Plug-in -Computer Management

14. A technician is changing permissions on a folder. Which of the following is true regarding permissions?
SATA
A deny permission overrides an allow permission.
get
The USB hub was not externally powered.

15. Which of the following are methods to automatically update the antivirus application?
RAM
Use the Automatic Update feature built into the application - Use scripts.
SATA
Computer Management - Services MMC Plug-in

16. Which of the following commands is used to review and repair protected Windows XP files?
sfc
Prevents unauthorized programs from being installed
tree
The laptop is configured to boot from the flash drive; the user should be instructed to remove the flash drive and reboot the laptop.

17. A customer using Windows Vista wants to disable User Account Control (UAC). Which of the following responses should the technician give to explain the UAC?
Set the CMOS jumper on the motherboard to clear
143
It is there to protect against any changes being made to the OS that may be harmful and could make the OS unstable.
chkdsk /f

18. Which of the following Microsoft encryption software provides the HIGHEST level of security for PCs running Windows Vista Enterprise or Ultimate Vista?
Install more memory in the printer.
the chip has to be seated properly and locked down to be detected.
Uncheck Hide protected operating system files in folder options - Uncheck the read only attribute in file properties.
BitLocker drive encryption

19. Which of the following information will be displayed with the command ipconfig /all?
WPA-PSK
Toner probe
D. IP address - Subnet mask - Gateway - MAC address - DNS - Lease obtained/expiration.
Windows Vista 32-bit can only address up to 3GB of memory.

20. A technician is going to flash the BIOS on a laptop.Which of the following would the technician need to complete this task?
C:Documents and SettingsUser1
Higher wattage power supply
File searching
The laptops AC adapter

21. Which of the following boot.ini switches will allow a technician to install a non-default Windows splash screen?
Solid state
Allows a system to boot into a limited shell with command line functions.
Power supply
/bootlogo /noguiboot

22. Which of the following protocols should be allowed through the firewall for a mail application?
127.0.0.1
Incorrect proxy settings
Boot order in the BIOS
SMTP

23. Which of the following can determine the type of RAM installed in a computer?
C:Windows
Check themanufacturers website.
Educate the user.
Unplug the CMOS battery - Switch on the reset jumper.

24. A customer states they cannot print and they are getting a message that the print spooler has not started. Which of the following will correct this error in the LEAST amount of time?
HTTPS
RAM
Disk Defragmenter
From the command line: net start spooler - Open the Services MMC>right click Print Spooler>Start

25. A technician is updating a computer for a customer by removing their IDE drives and replacing them with SATA drives. The technician notes that these drives have a SATA power connection and a Molex connection. Which of the following is the BEST way to
Connect only one of the power connections on the drive.
Using Disk Manager - the new drive must be partitioned - Using Disk Manager - the new drive must be formatted.
DHCP
edit boot.ini

26. A customer reports that all printed documents display random characters. Which of the following is the MOST likely cause of this problem?
Incorrect or corrupt driver
NTBTLOG.TXT
Router
Backup theclients data onto removable media.

27. A computer is redeployed after sitting in storage for a year and is now displaying the wrong date. Which of the following is the cause?
ping -t
Spooler service is running.
The computers CMOS battery has lost its charge.
Power supply

28. A user reports that they can hear downloaded music and sounds through their computer speakers. Music CDs cannot be heard when played in the local CD-ROM drive except by plugging headphones into the jack on the front of the drive. Which of the followi
User Account Control; it can be turned off under User Accounts in the Control Panel.
Connect an audio cable between the drive and the sound card
Turn off SSID broadcast.
Unplug the CMOS battery - Switch on the reset jumper.

29. A technician is setting up VoIP service for a SOHO customer. Which of the following should the technician enable on the customers home router?
DHCP is disabled.
Voltage setting
QoS
The use of a flash drive to copy the script into all the desktops.

30. Which of the following is the cause if a user types in the letters U - I and O and displayed on the screen are the figures 4 - 5 and 6 on a laptop?
Toggle the NUM lock key.
HDD failure
Pressing F6 during the install to load third party drivers
The system BIOS

31. Which of the following tools can a technician use to determine whether changes should be made to increase security?
480Mbps
MBSA
convert
WPA2

32. A user wants to track websites that certain individuals are going to throughout the day on Windows Vista. Which of the following tools can be used to perform this action?
C:windowssystem - C:windows
UAC
Parental Controls
Configure a MAC filter for the permitted laptops.

33. A user reports that they cannot install a new hard drive they purchased online. After further questioning - the technician finds out that the new hard drive is a solid state disk and the users PC is more than eight years old - currently running Windo
The PC only has IDE ports available for expansion - not the needed SATA ports.
Cable modem> router> computer
From the command line: net start spooler - Open the Services MMC>right click Print Spooler>Start
Press F8 and select Disable Automatic Restart on System Failure.

34. A client is reporting that their system is operating slowly. The client has a 2GHz processor - 256MB of RAM - and a motherboard designed for gaming. Which of the following components would MOST likely need to be upgraded to increase performance?
RAM
Anti-static wrist strap
A faulty HDD connection
Backup theclients data onto removable media.

35. When combining NTFS and Share permissions - which of the following is true?
7
Disk Manager
Corrupt MBR
The most restrictive permission overrides

36. A technician suspects a virus has infected a users Windows XP Professional computer. Which ofthe following is the proper course of action?
Update firmware.
Disable System Restore -update virus definitions - restart in Safe Mode - run full scan.
Security Center
System Information

37. A user reports they cannot access the Internet. The technician has verified the users browser settings. The users PC has a static IP configuration. Which of the following is the NEXT step the technician should take?
Check the DNS server addresses and verify they are current.
Solid state
Print a test page from all the trays.
The SSID

38. A user reports that their new pair of headphones is not working properly. The technician asks where the headphone cable is plugged into on the PC - and the user responds by merely saying it was a round pink jack. Which of the following is the MOST li
The technician failed to connect the antenna wires to theWiFi card.
The user plugged the headphones into the microphone jack.
Loopback test
Modify

39. A Windows XP system locks up after the GUI starts to load. The system will start in Safe Mode. The Event Viewer reports that a driver failed to load. Which of the following methods would help diagnose the problem?
Use System Restore to restore the system to the point before the software was initially installed.
Add an access point.
The drive is a dynamic disk moved from another system.
Enable boot logging. In Safe Mode - read the ntbtlog.txt file.

40. Which of the following will reset the BIOS settings?
Unplug the CMOS battery - Switch on the reset jumper.
A Blue I on a white field
Induction toners
convert

41. Which of the following computer management tools would be used to analyze an application error in Windows XP?
The administrative password needs to be changed.
Event Viewer
A virus has infected the system.
DHCP service has stopped

42. Which of the following commands will allow a technician to change a FAT32 file system to an NTFS file system?
convert
%systemdrive%Users
The network card in the users computer has failed.
WindowsVista

43. A user has a PC displaying the message No Operating System Found and the user hears a clicking noise. Which of the following devices should the technician check FIRST?
Hard drive
The LCD cable is pinched
The device is disabled.
Device Manager

44. A user states that they could connect to their home wireless network with their laptop and now they cannot. Which of the following is the MOST likely issue?
Check the DNS server.
The user disabled theWiFi adapter with the hardware or software switch.
The thermal paste will insulate heat around the processor.
Try paper from a different package of paper.

45. A customer reports their system will not boot up. A technician determines the problem is a corrupt master boot record. Which of the following must be done to run the repair?
System Properties>Advanced>Environment variables>System variables
Defrag the hard drive.
Performance Monitor
Use the recovery console to run thefixmbr utility.

46. Which of the following methods will restrict wireless access to specific devices?
The WLAN card is 802.11b.
MAC filtering
QoS
Device Manager

47. Which of the following could cause an Inaccessible boot drive error during the boot process?
Cable tester
HDD failure
Disable System Restore.
An external hard drive connected viaeSATA.

48. A user asked to have a second hard drive installed on a single IDE channel in a computer. Which of the following must be taken into account?
143
netstat
Diskpart
One hard drive must be configured as master - and one as slave.

49. A user is having printing issues and receives an error message that the print spooler is not running. Which of the following methods can be used to start the print spooler?
sfc
In the Control Panel - select Administrative Tools - select Services -click on the Print Spooler service and select start.
SNMP
The fans are not cooling properly.

50. Which of the following devices can be configured to also be an access point?
Induction toners
Change the jumper settings on the drive.
convert
Router