Test your basic knowledge |

Comptia A + Computer Repair Practicals

Subjects : certifications, comptia-a-+, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which of the following commands would be used to verify the integrity of critical system files?
Two
sfc
IEEE 1394
Look around the monitor for items that maybe interfering with the display.

2. Which of the following BEST explains the purpose of the Windows Recovery Console?
Listen for beep codes to determine if the video card needs reseated.
There are too many devices plugged into the USB hub.
Allows a system to boot into a limited shell with command line functions.
Boot in Safe Mode to remove.

3. A Windows XP system locks up after the GUI starts to load. The system will start in Safe Mode. The Event Viewer reports that a driver failed to load. Which of the following methods would help diagnose the problem?
Enable boot logging. In Safe Mode - read the ntbtlog.txt file.
Add additional memory to the laser printer.
Support multiple PCIe display adapters.
Enable MAC filtering.

4. Which of the following BEST describes a front side bus (FSB)?
Connects the processor to the main memory - measured in MHz
One hard drive must be configured as master - and one as slave.
The device driver is not loaded.
Support multiple PCIe display adapters.

5. A technician is resolving a computers IP address to a hostname but cannot remember the correct switch. Which of the following can the technician use to find the correct switch?
ping /?
The USB hub was not externally powered.
Adware
QoS

6. On a Windows Vista PC - where are the user files located?
Manufacturers guidelines for the beep codes
tracert - ping
C:users
Disk Management MMC Plug-in

7. A user states that they can use their laptop when attached to AC power - but it will not charge a new battery. Which of the following is the MOST likely problem?
An issue that will not prevent the basic function of the computer.
tracert
Faulty charging circuit
Outdated signature files allowed a virus attack

8. A user reports that a computer reboots several times a day unexpectedly. Configuration management shows that the machine recently had a second hard drive and a DVDROM burner installed. Which of the following BEST describes the troubleshooting steps?
An AGP slot - A PCIe slot
Run ipconfig /release then ipconfig /renew
The chipset includes hyperthreading support.
Determine the available wattage offered by the power supply andensure it meets the power needed for all of the system components.

9. A user reports that a device is not working. Within the Device Manager - a yellow ! on the icon of a device indicates which of the following?
The device driver is not loaded.
Use recovery console and the bootcfg /rebuild command.
System Information
Voltage setting

10. Which of the following are used by the Windows operating system to resolve FQDNs?
DNS - HOSTS file
CPU 1
Higher wattage power supply
Check for the correct print driver.

11. A storm occurred overnight and a user is having a problem turning on a workstation. The technician has determined power to the monitor is good when plugged into the same power strip as the workstation. Which of the following is the BEST tool to use?
Power supply tester
Update anti-virus and malware software and scan.
Hard drive
A corrupted or incorrect video driver is installed.

12. Shortly after a technician installed additional RAM in a users Windows 2000 workstation - the computer became stuck in a reboot loop. Which of the following will MOST likely restore the computers normal operation?
One or more of the new memory modules are faulty and should be removed or replaced.
WPA2
The front USB ports were not connected to the system board header.
netstat -nr

13. A technician is repairing a computer that will not start up. The technician notices the power button does not display any lights and the LED on the motherboard is off. Which of the following is the cause of the problem?
7
Change the jumper settings on the drive.
msconfig
Power supply

14. Which of the following is the FIRST step after a clean Windows XP Installation?
64-bit WEP
Turn on and configure BitLocker.
Install the Chipset Drivers
Print a test page from all the trays.

15. There are four USB devices connected to a clients computer through a USB hub. The client states the external hard drive connected to this hub has had a dramatic deterioration in response time recently. Which of the following is the MOST likely cause?
There are too many devices plugged into the USB hub.
Plug in an external monitor to see if it is a device driver problem.
The memory is bad and must be replaced. - The BIOS is not at the latest revision.
Check the DNS server.

16. A computer has the below network configuration: IP Address: 192.168.1.5 Subnet mask: 255.255.255.0. Which of the following is the default gateway for the computer?
tracert
Service Manager
192.168.1.1
CPU 1

17. After a technician installs a new CMOS battery on a motherboard - which of the following will the technician have to change?
RAM failure
Solid state drive
QoS
System date/time

18. A technician is installing a high performance graphics card in a PCI express slot. Which of the following should be done FIRST after inserting the card into the slot?
xcopy
Connect the appropriate power cable.
-t
netsh firewall show state

19. A technician gets a call from a customer with a Windows XP computer. The customer has just installed a new program in their computer. When the customer opens a file - it opens in a program that the customer does not want to use. Which of the followin
Service Manager
Check if the computer manufacturer uses a separate power inverter for the screen.
Control Panel>Tools>Folder Options>File Types
Convert both drives to a dynamic disk.

20. Which of the following malware types sits quietly in the background to collect and transmit sensitive information from a users computer?
Set the correct permissions for the user
Check for the correct print driver.
Spyware
Implement and install a drive encryption program on all company assets.

21. When turning on a PC a series of beeps is heard but no display is seen.Which of the following could be the issue?
143
The power supply must have enough wattage to run all system hardware simultaneously.
The memory is not installed correctly.
Uncheck Hide protected operating system files in folder options - Uncheck the read only attribute in file properties.

22. Which of the following are methods to automatically update the antivirus application?
Add an access point.
Upgrade the power supply to a higher wattage model.
Use the Automatic Update feature built into the application - Use scripts.
Four gigabytes

23. Which of the following tools could be used to test the voltage coming from a laptops AC adapter?
format
Multimeter
heck if user is a local administrator on the computer
The floppy drive

24. The customer brings their mini-tower and a new DVD/RW drive they want installed. The technician finds a second hard drive in an empty 5.25 bay connected to the secondary bus and jumpered as a slave. The ribbon cable will not stretch from the primary
The RAM was not properly seated in its memory slot.
Device is disabled
Move the secondary hard drive next to the primary hard drive and connect to the primary bus.Connect the new DVD drive as the slave on the secondary bus.
tracert - ping

25. Which of the following is the BEST solution for repairing a hard drive that results in the NTLDR is missing display upon booting?
during a time of low activity
System Properties>Advanced>Environment variables>System variables
Faulty sensor
Use recovery console and the fixboot command.

26. New software has been installed on a workstation and now the workstation is not functioning properly. The user tried to uninstall the software to return the system back to normal but that did not work. Which of the following would be the BEST method
127.0.0.1
SATA v2
The BIOS needs to be updated.
Use System Restore to restore the system to the point before the software was initially installed.

27. In a 64-bitWindows operating system - which of the following directories is created twice - once for 32-bit applications and once for 64-bit applications?
It forces cooler air across the motherboard.
Applications log
C:Program Files
Archive existing records and clear the application log.

28. A technician manually configured a device - which of the following icons in device manager would represent this?
chkdsk
A Blue I on a white field
802.11a
Anti-static wrist strap

29. Which of the following tools would a technician use to reassign a drive letter?
Hard drive
Disk Management
Map a new drive to an NTFS folder hosted by a different volume.
Listen for beep codes to determine if the video card needs reseated.

30. A technician wants to avoid the possibility of mixing and losing screws when working on a laptop. Which of the following is the BEST solution for the technician?
Find the proper manufacturer documentation.
ipconfig /all
chkdsk
RAM

31. A user is unable to connect a digital video camera up to a PC to transfer photos.Which of the following expansion cards should MOST likely be installed to resolve this?
Drive light is always on even when no programs are running. - Cannot perform any anti-virus updates.
IEEE 1394 card
fixmbr
The thermal paste will insulate heat around the processor.

32. During boot - a technician gets the error message Windows could not start because of a computer disk hardware configuration problem. Which of the following is the MOST likely cause of this message?
Blu-Ray
Firewall
BOOT.INI deleted
Solid state drive

33. A customer reports that their newly purchased Windows Vista Home Premium notebook is unable to see other computers in their home office. Which of the following is the MOST likely cause?
The Network Location Type is Public.
System Properties - Advanced - Performance
Turn the computer on and run chkdsk /r
25

34. Multiple customers are reporting that network response time is very slow. The technician suspects that excessive broadcasts may be causing the problem. Which of the following is the BEST tool to troubleshoot this issue?
Run ipconfig /release then ipconfig /renew
Netstat
From the command line: net start spooler - Open the Services MMC>right click Print Spooler>Start
The pass phrase is not correct.

35. Which of the following commands allows the technician to find where packets are being lost on the network?
Internal antennas not connected.
tracert
64-bit WEP
Task Scheduler

36. A customer using a laptop states several letters and numbers (e.g. W -E -S -D -X -C -2 -3) are not properly working on the keyboard. Which of the following is the NEXT step to resolve the issue?
Four gigabytes
Ensure the keyboard ribbon is firmly plugged into the motherboard.
Anti-static wrist strap
Two

37. A customer requests that a technician setup a secure small office home office (SOHO) wirelessnetwork. Which of the following adds security to the network?
The damaged ports contacts are shorting against the casing.
Microsoft WindowsVista Enterprise
Task Scheduler
MAC filtering - Disable SSID broadcast

38. A user notices that the workstations mouse pointer is moving by itself and is executing files. Which of the following is the BEST solution for the user to do?
Port forwarding rules
Call a security technician to report.
Toggle the NUM lock key.
From the command line - run chkdsk utilizing the /x switch.

39. A technician is called for a computer that is not connecting to the network. Which of the following would be the MOST common tool used to identify the issue?
Cable tester
Ensure all features of the system are functioning.
sfc
There are too many devices plugged into the USB hub.

40. A user states they cannot eject the CD/DVD tray from their laptop to get a CD out. Which of the following could the user do to effectively remove the CD?
Socket 754
The technician failed to connect the antenna wires to theWiFi card.
Enable MAC filtering.
Use a mounted folder.

41. A user has bought a faster CPU and the manufacturer says it is compatible with their system. The PC does not boot up after installing the new CPU. Which of the following actions should the technician have performed prior to installing the new CPU?
Cellular card is disabled in the BIOS.
It is there to protect against any changes being made to the OS that may be harmful and could make the OS unstable.
Install an updated firmware on the BIOS
Boot order in the BIOS

42. Which of the following could cause an Inaccessible boot drive error during the boot process?
Instruct the user to decrease the graphics resolution of the image.
HDD failure
The memory is bad and must be replaced. - The BIOS is not at the latest revision.
System file corruption

43. The new security feature in Vista that prevents programs from running with escalated privileges is called:
Run a scan in Safe Mode.
User Account Control (UAC).
Quarantined
The USB plug is not seated properly. - The BIOS is not configured for USB support.

44. A technician is configuring a small office home office (SOHO) router to allow FTP access. Which of the following ports will the technician open?
20
The damaged ports contacts are shorting against the casing.
DHCP is disabled.
3

45. Which of the following tools can a technician use to determine whether changes should be made to increase security?
run IPCONFIG /RENEW.
gpupdate /force
MBSA
RIMM modules must be installed in pairs.

46. A customer wants to purchase a new motherboard that supports SLI. Which of the following will the new motherboard need to be able to do?
msconfig
The chipset includes hyperthreading support.
Support multiple PCIe display adapters.
FDD

47. A technician is attempting to get into the BIOS and they are being prompted for a password. Which of the following can clear the BIOS password?
Pull the CMOS battery - Use the appropriate jumper on main board.
Use a trusted aggressive pop-up blocker. - Avoid notorious websites and hyperlinks.
msconfig
net help

48. On a Windows XP Professional computer - several service fails to start messages appear. Which of the following service property tabs would be viewed to verify service requirements?
DHCP is disabled.
Dependencies
A deny permission overrides an allow permission.
The front USB ports were not connected to the system board header.

49. If indexing is enabled on a local PC - which of the following will be directly affected?
Inverter board
USB
Read the manufacturers instructions.
File searching

50. Each time a user tries to print a document; the user receives a out of memory error message. Which of the following would BEST solve the issue?
DNS - HOSTS file
25
-t
Add additional RAM to the printer.