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Comptia A + Computer Repair Practicals

Subjects : certifications, comptia-a-+, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Which of the following utilities would the technician use to disable a service?
Power Users
sfc /scannow
Service Manager
Disk Management MMC Plug-in

2. After receiving a service has failed to start message - which of the following commands would be helpful in troubleshooting the issue?
sfc
services.msc
NTBACKUP.EXE
Execute a Windows repair from the Windows setup media.

3. A new firewall was installed and a customer reports that they can receive email but cannot send email. Which of the following protocols is being blocked?
Device driver issues
Remote Desktop
Boot order in the BIOS
SMTP

4. When installing a small office home office (SOHO) network - which of the following can a technician configure to hide wireless networks from unauthorized users and attackers?
The SSID
Windows Defender
Disable SSID broadcast
Remediate the problem and then advise the customer on virus/spyware prevention.

5. Which of the following will allow and deny Internet traffic?
Firewall
-t
Boots the OS with minimum drivers
Windows Firewall is blocking the port.

6. A user reports that Drive Manager is showing a newly installed drive as a foreign drive. Which of the following is MOST likely the cause of this warning message?
The fuser is not working properly.
Boot in Safe Mode to remove.
The BIOS detected the PCIe video card and disabled the onboard video.
The drive is a dynamic disk moved from another system.

7. When a computer is powered on - after POST it states No boot partition found.Which of the following is the MOST likely reason?
The SSID
Task Manager
Turn off SSID broadcast.
There is no operating system on the hard drive.

8. Which of the following commands will allow a technician to disable startup programs?
Corrupt MBR
format
C:Documents and SettingsUser1
msconfig (choose startup from options)

9. When replacing a laptop keyboard - the FIRST thing to do is:
MBSA
Defrag the hard drive.
remove the AC power.
Prevents unauthorized programs from being installed

10. A technician has configured all computers on the LAN - and the computers can communicate with each other - but they cannot access the Internet. Which of the following needs to be configured?
From the command line: net start spooler - Open the Services MMC>right click Print Spooler>Start
Default Gateway
tracert
Use recovery console and the fixboot command.

11. A technician needs to edit the default path in Windows XP. In which of the following can they accomplish this task?
Create a striped set.
ping -t PC1
Upgrade the power supply to a higher wattage model.
System Properties>Advanced>Environment variables>System variables

12. A hard drive is experiencing poor performance. Which of the following would be the BEST option to help improve read/write speeds?
The user plugged the headphones into the microphone jack.
Disk Defragmentation
HTTPS
Turn the computer on and run chkdsk /r

13. After a computer has been returned from having the system board replaced - the end user reports that they can no longer access their flash drive when it is plugged into the front USB ports. The keyboard and mouse are plugged into the rear USB ports a
Loopback plug
netsh firewall show state
The front USB ports were not connected to the system board header.
The internal hard drive has failed and needs to be replaced.

14. A user reports that their computer will no longer boot and is displaying a non-system disk or disk error message. While troubleshooting the problem - the technician notices a scraping noise within the PC when it is powered on. Which of the following
Internal antennas not connected.
The internal hard drive has failed and needs to be replaced.
Read only permissions
C:UsersUser1Desktop

15. While using Windows Vista - a technician needs to access the Advanced Windows Firewall configuration page. Which of the following commands should the technician use?
Device Manager
A. Use the built-in Guest account and set personal files to private.
wf.msc
One device will need to be removed before an additional device will fit.

16. On a Windows Vista PC - where are the user files located?
C:users
during a time of low activity
The DHCP server is unavailable.
Format from the command line - Disk Management MMC Snap-In

17. On a Windows XP Professional computer - several service fails to start messages appear. Which of the following service property tabs would be viewed to verify service requirements?
The second USB connector increases the power and enables functionality of the device.
Faulty sensor - Worn paper feed roller
143
Dependencies

18. After replacing a processor - which of the following would be the NEXT step in reassembly?
DHCP
Change the Boot order in the BIOS.
Apply thermal compound to the chip.
Computer Management - Services MMC Plug-in

19. A user wants to prevent certain individuals from using the Internet throughout the day in Windows Vista. Which of the following tools can be used to perform this action?
the customer purchase anti-virus software - update the anti-virus software frequently - and not to open any emails unless familiar with the sender.
Parental Controls
msconfig
System date/time

20. A user asked to have a second IDE hard drive installed on their computer. Which of the following should be done FIRST?
ExpressCard
Listen for beep codes to determine if the video card needs reseated.
Configure one of the HDD as master - and one as slave.
Microsoft WindowsVista Enterprise

21. A technician wants to disable User Account Control (UAC) in Windows Vista. How can this feature be disabled?
Modify
nslookup
Boot order in the BIOS
Go to Control Panel> open User Accounts> Click Turn User Account Control On or Off> Click Continue>Clear the check box and click OK.

22. To scan for corrupted system files - which of the following command-line applications would a technician use?
sfc
Boot into the recovery console and runchkdsk /r
BitLocker drive encryption
Disable SSID broadcast

23. A client has noticed a grinding sound along with a vibration when they use their PC. Which of the following will solve the clients problem?
7
Replace the power supply.
Voltage setting
The memory is not installed correctly.

24. A user states that they have an invalid boot disk message on the computer after a reboot. Which of the following is the MOST likely reason?
SNMP
tracert
The user has a USB drive in the system.
Use the Automatic Update feature built into the application - Use scripts.

25. When using Device Manager - a yellow QUESTION NO: mark indicates which of the following?
Ntldr - boot.ini and ntdetect.com - or - IO.sys - boot.ini and ntboot.sys
The projector is not set to display the correct video source - The laptop is not set to display to the external video connector.
Install the correct drivers.
No device driver found

26. A notebook user states that lately the keyboard beeps when certain character keys are pressed.The user wants their input to be silent. Which of the following is the MOST likely cause of this situation?
Educate the user.
diskmgmt.msc
The device driver is not loaded.
The ToggleKeys option is enabled.

27. Which of the following is the FIRST step after a clean Windows XP Installation?
Install the Chipset Drivers
chkdsk
Instruct the user to decrease the graphics resolution of the image.
Task Scheduler

28. A technician has removed spyware from a users computer. Which of the following commands would BEST verify that all system files are intact and in their original versions?
Set the jumpers on both hard drives to C/S.
A. The host computer is a portable computer - USB devices cannot be converted to a dynamic disk.
ExpressCard
sfc

29. By default - which of the following are needed to edit the boot.ini file directly if Show hidden files and folders is enabled in folder options?
The file is too large for the printer.
Uncheck Hide protected operating system files in folder options - Uncheck the read only attribute in file properties.
Wireless Router
DHCP

30. Which of the following can be accessed with the Computer Management MMC snap-in tool?
The fans are not cooling properly.
De-select PausePrinting from within the Printer menu on the users computer.
Event Viewer Logs - Disk Management - Device Manager
Manufacturers guidelines for the beep codes

31. A technician is going to flash the BIOS on a laptop.Which of the following would the technician need to complete this task?
The laptops AC adapter
The data cable is not seated properly.
D. IP address - Subnet mask - Gateway - MAC address - DNS - Lease obtained/expiration.
From the command line - run chkdsk utilizing the /x switch.

32. A technician suspects a virus has infected a users Windows XP Professional computer. Which ofthe following is the proper course of action?
WPA-PSK
Corrupt MBR
Disable System Restore -update virus definitions - restart in Safe Mode - run full scan.
The power supply is not supplying enough power.

33. Which of the following methods will restrict wireless access to specific devices?
MAC filtering
C:Usersuser1Desktop
Turn on and configure BitLocker.
Dependencies

34. Which of the following computer management tools would be used to restart the print spooler in Windows XP?
That the proper amount of thermal paste has been applied.
Services
A faulty HDD connection
The first three octets of the MAC address.

35. A technician installs a new USB inkjet printer for a client. The client tests the printer by printing several pages. The text output is unreadable. Which of the following is the BEST solution for the problem?
Windows Defender
Device driver issues
SMTP
Install the correct drivers.

36. Which of the following devices can be configured to also be an access point?
Router
very thin layer - making sure to cover the CPU
Update firmware.
Voltage setting

37. A user reports that even though their anti-virus program is detecting and removing viruses on their system - the malware returns after successive restarts on their Windows Vista machine. The user has restarted the machine four times already. Which of
Have the user boot into Safe Mode by tapping F8 before Windows loads - and run the anti-virus scan once again.
MBSA
The SATA controller card was not set as a boot device in the computer BIOS.
LCD power inverter.

38. A technician is given a computer that is very slow but has a fast processor and plenty of memory. Which of the following commands could be used for troubleshooting start-up services?
Disk Management
msconfig
dir /a
Use a trusted aggressive pop-up blocker. - Avoid notorious websites and hyperlinks.

39. Each time a user tries to print a document; the user receives a out of memory error message. Which of the following would BEST solve the issue?
Add additional RAM to the printer.
RAM failure
The boot priority is set to CD-ROM in the BIOS.
Determine the available wattage offered by the power supply andensure it meets the power needed for all of the system components.

40. A laptop screen is extremely faint when booting. There is no backlight but the image appears to be on the screen. Which of the following is the BEST step to follow next?
PATA
The print head needs to be adjusted.
Check if the computer manufacturer uses a separate power inverter for the screen.
User Account Control; it can be turned off under User Accounts in the Control Panel.

41. Which of the following protocols must be enabled in a wireless router if it is to automatically assign host IP addresse
A local administrator must install the application.
NIC properties> Internet Protocol Properties
RAM
DHCP

42. A user reports that their Windows XP PC booted to a desktop which is presented with very rough colors and poor detail on all images displayed.Which of the following is the MOST likely cause and solution of the problem?
Open the computers RAM compartment and inspect the labels.
Reset the page count.
Set the CMOS jumper on the motherboard to clear
The color depth is set too low. Open the Display Properties dialog box and set the Color Quality setting to Highest (64bit).

43. A technician is working on a laptop that boots up and displays a poor quality picture on the LCD. Which of the following is the BEST troubleshooting step to take?
Plug in an external monitor to see if it is a device driver problem.
Solid state
The USB hub was not externally powered.
The thermal paste will insulate heat around the processor.

44. A user states their laptop will not stay on unless they hold the AC adapter plug in a certain position. Which of the following is the MOST likely cause?
Connect the appropriate power cable.
C:Documents and SettingsUser1
Enable Public location
Loose DC jack

45. A technician installs 8GB of RAM into a computer. The memory is properly detected by the system BIOS; however - the System Properties applet is reporting less than 4GB. Which of the following BEST describes the cause of this discrepancy?
192.168.1.1
The computer has a 32-bit version of Windows XP installed.
Have the user boot into Safe Mode by tapping F8 before Windows loads - and run the anti-virus scan once again.
Allow port 443.

46. A technician installs a SATA controller card and moves the hard drive cable from the system board o the SATA controller. The system POSTs and the controller BIOS recognizes the hard drive but oes not boot to the hard drive and start Windows. Which of
The network card in the users computer has failed.
The pass phrase is not correct.
The CMOS battery is failing.
The SATA controller card was not set as a boot device in the computer BIOS.

47. Which of the following operating systems uses BitLocker to encrypt files on the hard drive?
Check Event Viewer to determine which service did not start - Run services.msc to see the state of each service listed.
Microsoft WindowsVista Enterprise
The SATA controller card was not set as a boot device in the computer BIOS.
The device driver is not loaded.

48. A technician would like to have a program start automatically during a specific time. Which of the following utilities would the technician use?
Voltage setting
ipconfig /release then ipconfig /renew
Task Scheduler
netstat -a

49. A technician is configuring a small office home office (SOHO) router to allow FTP access. Which of the following ports will the technician open?
The computer has a 32-bit version of Windows XP installed.
CPU 1
20
Copy the photos to a USB drive and copy to the new computer.

50. Which of the following are possible solutions to the error message 'NTLDR not found'?
Connect only one of the power connections on the drive.
Use the Recovery Console and command fixboot.
Remove all memory modules - power on the PC - listen and watch for the POST.
net view