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Comptia A + Computer Repair Practicals

Subjects : certifications, comptia-a-+, it-skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. When troubleshooting a network connectivity issue - which of the following commands can BEST determine the IP address of the remote device that is causing the problem?
Disable SSID broadcast
Replace the power supply.
tracert
Port 21 is open - The proxy setting in the antivirus application

2. Which of the following commands is used to delete the entire contents of drive D: quickly?
Three
The power supply is not supplying enough power.
Hard disk
format d: /q

3. Which of the following BEST describes why a technician should avoid touching the copper piping on heat sinks?
Power supply voltages
diskmgmt.msc
Reseat and check all cables.
Oil from the skin can decrease coppers ability to conduct heat.

4. Upon trying to print - a computer gives the error that the printer spooler service is not started. Which of the following tools could be used to restart the printer spooler service?
Services MMC Plug-in -Computer Management
The memory is not installed correctly.
Increases read/write speed
NTBTLOG.TXT

5. A technician wants to avoid the possibility of mixing and losing screws when working on a laptop. Which of the following is the BEST solution for the technician?
Find the proper manufacturer documentation.
Enable Public location
MAC filtering
Microsoft WindowsVista Enterprise

6. A technician notices that the BIOS event log shows a chassis intrusion. Which of the following is the MOST likely reason for the event?
Remove all memory modules - power on the PC - listen and watch for the POST.
Performance Monitor
The computer case was opened.
Add an access point.

7. Which of the following will restore the BIOS after a failed update?
Keyboard
sfc
Replace the BIOS chip - Restore from backup
ExpressCard

8. Which of the following can be used to achieve the highest transfer rate for an external hard drive?
eSATA
PCIe graphics card
netstat -nr
The laptop is configured to boot from the flash drive; the user should be instructed to remove the flash drive and reboot the laptop.

9. Which of the following should be disabled on a router - to use a static IP?
Device driver issues
tracert
DHCP
Use System Restore to restore the system to the point before the software was initially installed.

10. After replacing the RAM on a clients system - a technician gets a loud beeping noise and the computer will not successfully POST. Which of the following is the MOST likely cause of the problem?
remove the AC power.
One of the sticks of RAM is not seated properly.
The chipset includes hyperthreading support.
Mount the SATA drive into an available 3.5 drive bay. Connect one end of a data cable to the drives signal connector - and the other to the SATA 0 connector on the motherboard. Connect an available 15-pin power connector to the drive.

11. A user reports that their computer will no longer boot and is displaying a non-system disk or disk error message. While troubleshooting the problem - the technician notices a scraping noise within the PC when it is powered on. Which of the following
Two
The internal hard drive has failed and needs to be replaced.
chkdsk /f
Spooler service is running.

12. A printer is suddenly not printing using Windows XP. Which of the following is the BEST procedure to get the printing restarted?
BCD
Examine the print queue - stop and then restart the spooler service.
Start>Run>mstsc - Start>AllPrograms>Accessories>Communications>Remote Desktop
The new drives jumper is set for master.

13. Which of the following commands would be used to display hidden files?
Control Panel>Tools>Folder Options>File Types
A faulty HDD connection
System Information
dir /a

14. When a computer is powered on - after POST it states No boot partition found.Which of the following is the MOST likely reason?
There is no operating system on the hard drive.
DHCP service has stopped
/bootlogo /noguiboot
%userprofile%AppDataLocal

15. A technician received a laptop that has a dimly lit display. The technician connects an external monitor and can see a fully functional display. Which of the following is the MOST likely cause?
Inverter board
The thermal paste will insulate heat around the processor.
Power supply tester
sfc /scannow

16. A user is running defrag on a computer and the power goes out. When power is restored - which of the following is the BEST action to perform?
C:users
Boots the OS with minimum drivers
There is too much electrical interference for the signal.
Turn the computer on and run chkdsk /r

17. In which of the following is the default location of user files (e.g. My Documents - Favorites - Desktop) in Windows Vista?
/bootlogo /noguiboot
The SATA controller card was not set as a boot device in the computer BIOS.
One or more of the new memory modules are faulty and should be removed or replaced.
c:users<<username>>

18. A technician is sent out to troubleshoot a Windows XP Media Center PC being used in acustomers enclosed home theatre. The customer describes symptoms of random system shutdowns - especially when the PC is being used to record media or watch lengthy h
The small space is causing overheating.
Copy the photos to a USB drive and copy to the new computer.
Thermal compound
rdisk.exe

19. A technician is updating a computer for a customer by removing their IDE drives and replacing them with SATA drives. The technician notes that these drives have a SATA power connection and a Molex connection. Which of the following is the BEST way to
The thermal paste will insulate heat around the processor.
Connect only one of the power connections on the drive.
Wireless access point
Disconnect the computer from the network.

20. Which of the following adapters will offer the HIGHEST data transfer rate?
NIC properties> Internet Protocol Properties
The laptop has the older miniPCI expansion slot and the new card uses miniPCI express.
802.11n
Upgrade the power supply to a higher wattage model.

21. A user needs to use the IP address to connect to a remote device. Which of the following command line tools will determine the IP address using the hostname of a remote device?
An AGP slot - A PCIe slot
Add the new printer to user's computer.
Apply thermal compound to the chip.
nslookup

22. A client is having wireless network connection problems. The technician has determined that the location has a dead spot due to a concrete wall. Which of the following can the technician do to resolve the issue?
Add an access point.
MAC filtering
Diskpart
A virus has infected the system.

23. A technician is installing a NIC into a users computer. The technician knows the MAC address but does not have the driver. Which of the following will BEST help the technician identify the manufacturer of the NIC card?
Boot in Safe Mode to remove.
System Information
fixmbr
The first three octets of the MAC address.

24. A customer states that their laptop battery is not charging and it will not power on with the AC adapter. Which of the following would the technician use to check the AC adapter?
The customers wireless card is not compatible with the new router; they need to have a newer 802.11g card installed.
/bootlogo /noguiboot
Keyboard
Multimeter

25. Which of the following can determine the type of RAM installed in a computer?
Blu-Ray
Turn off SSID broadcast.
Check themanufacturers website.
127.0.0.1

26. Which of the following information will be displayed with the command ipconfig /all?
The CPU is overheating.
Boot in Safe Mode to remove.
The power button is not working.
D. IP address - Subnet mask - Gateway - MAC address - DNS - Lease obtained/expiration.

27. Which of the following should a technician check FIRST if a Windows XP user is trying to print a document and is getting the error message Print sub-system not available?
In Disk Management create a volume on two or more dynamic disks.
Spooler service is running.
Use recovery console and the fixboot command.
Start>Run>typesfc /scannow>ok

28. A technician has removed spyware from a users computer. Which of the following commands would BEST verify that all system files are intact and in their original versions?
Pop-ups
Hard drive
Pull the CMOS battery - Use the appropriate jumper on main board.
sfc

29. A technician is troubleshooting a WLAN card in a laptop. The wireless infrastructure is 802.11g. The WLAN card is showing connected at 11Mbps. Which of the following would be the BEST reason why the WLAN card is performing at that speed?
The WLAN card is 802.11b.
Check for a floppy disk in the FDD.
Incorrect or corrupt driver
Check themanufacturers website.

30. A user reports they can no longer change the web browser home page. Which of the following is MOST likely the problem?
Enable Public location
They have been infected with malware.
The network card in the users computer has failed.
c:users<<username>>

31. A client states that their Internet browser is running slow and there are multiple windows popping up onto the desktop. Which of the following is the BEST procedure to perform to resolve these issues?
Update anti-virus and malware software and scan.
PATA
Listen for beep codes to determine if the video card needs reseated.
NIC properties> Internet Protocol Properties

32. After a printhead change - a user reports poor print quality on their inkjet printer. Which of the following should the technician do to resolve this issue?
Add the new printer to user's computer.
ping localhost
Perform a printhead alignment test.
Safe Mode

33. Which of the following files are required to startWindows XP boot process?
Ntldr - boot.ini and ntdetect.com - or - IO.sys - boot.ini and ntboot.sys
Power supply tester
Performance Monitor
The internal hard drive has failed and needs to be replaced.

34. Which of the following commands would be used to invoke the Disk Manager utility?
Not enough physical RAM installed.
attrib test.doc -r -a -s -h
DNS - HOSTS file
diskmgmt.msc

35. A customer wants to install a new writable optical drive. They have a very large collection of files and want the new drive to be able to archive. Which of the following drive technologies would allow them to archive their collection using the fewest
Blu-Ray
Update anti-virus and malware software and scan.
The boot priority is set to CD-ROM in the BIOS.
IDE but with an adapter

36. Which of the following commands will duplicate entire directories from one location to another?
xcopy
The computers CMOS battery has lost its charge.
SSID broadcast
Use System Restore to restore the system to the point before the software was initially installed.

37. A hard drive set as a dynamic disk is moved from oneWindows computer to another. None of the disks are seen in My Computer. Which of the following tools would be BEST to start troubleshooting?
Manufacturer's website
Print a test page from all the trays.
USB
Disk Management MMC Plug-in

38. A technician is repeatedly called to a users desk because the user is being prompted during all installation of software and during the launching of certain programs. Which of the following features is causing this prompting to occur?
nslookup
Firewall
The power supply is not supplying enough power.
UAC

39. A client reported that the network laser printer was not printing from the third tray. After repairing the issue - which of the following should the technician do NEXT?
10 meters (33 feet)
The permissions are inherited by all files and folders within that folder.
Print a test page from all the trays.
The memory is failing.

40. New software has been installed on a workstation and now the workstation is not functioning properly. The user tried to uninstall the software to return the system back to normal but that did not work. Which of the following would be the BEST method
Disk Manager
Add an access point.
gpupdate /force
Use System Restore to restore the system to the point before the software was initially installed.

41. Which of the following should a technician perform to check a hard disk for corruption?
The network uses MAC filtering.
Run the chkdsk command.
One of the sticks of RAM is not seated properly.
Pressing F6 during the install to load third party drivers

42. A customer reports that all printed documents display random characters. Which of the following is the MOST likely cause of this problem?
Incorrect or corrupt driver
Filters
480Mbps
msconfig (choose startup from options)

43. A user has noticed several clusters of dead pixels on a laptops LCD screen. The technician is called to investigate and troubleshoot the issue. Which of the following is a possible solution?
All sub-folders inherit the most restrictive permissions within the folder.
They have been infected with malware.
Have the LCD screen replaced.
Two Type II cards - One Type III card

44. When would be the optimum time to schedule a virus scan?
After working hours
heck if user is a local administrator on the computer
Manufacturer's website
Update the video card drivers to the latest version.

45. A user reports that their computer is unexpectedly shutting down. After several minutes - the computer can be powered on as normal. Which of the following is the MOST likely cause?
Safe Mode
The fans are not cooling properly.
Modify
Use System Restore to restore the system to the point before the software was initially installed.

46. A technician has installed new hardware and is experiencing blue screens on a Windows Vista workstation. Which of the following tools can be used to narrow down the issue?
D. Power supply does not have the proper connections.
Driver Verifier Manager
Check themanufacturers website.
net help

47. Which of the following Windows XP commands can be used to repair the BOOT.INI file?
Use System Restore to restore the system to the point before the software was initially installed.
bootcfg /rebuild
format d: /q
xcopy

48. A technician has just installed an upgraded graphics card. The computers power turns off before it finishes booting. Which of the following is the cause of the problem?
MAC filtering
Power Users
The power supply does not provide enough wattage to power the new graphics card.
Microsoft WindowsVista Enterprise

49. A technician is resolving a computers IP address to a hostname but cannot remember the correct switch. Which of the following can the technician use to find the correct switch?
Device is disabled
The paging file size settings need to be adjusted.
ping /?
The customers wireless card is not compatible with the new router; they need to have a newer 802.11g card installed.

50. A technician replaces two 1GB DIMMs with two 2GB DIMMs. When the installed RAM amount is verified in Windows Vista - only 3GB appears. Which of the following is the MOST likely cause?
Disk Management
Defrag the hard drive.
Print a test page from all the trays.
Windows Vista 32-bit can only address up to 3GB of memory.