Test your basic knowledge |

Customer Service Skills

Subject : soft-skills
  • Answer 20 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Customers repond best to...

2. Driving personality

3. What is a great way to form a partnership with your customer?

4. When you have to refuse a customer...

5. Analytical personality

6. Why do customers usually complain?

7. How to help create a win-win solution


9. Amaible personality

10. Carer

11. Number one on the customer service list

12. The ability of knowledgeable - capable and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth

13. What a customer wants

14. Another way to build a rapport

15. How do you prevent complaints?

16. Expressive personality

17. How do you show you are interested?

18. What are win-win solutions?

19. Underpromise and overdeliver

20. The 4 personality types