Test your basic knowledge |

Customer Service Skills

Subject : soft-skills
  • Answer 20 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Another way to build a rapport

2. The 4 personality types

3. Expressive personality

4. Analytical personality

5. Why do customers usually complain?

6. What a customer wants

7. How do you show you are interested?

8. What are win-win solutions?

9. How to help create a win-win solution

10. Driving personality

11. Customers repond best to...

12. Underpromise and overdeliver

13. When you have to refuse a customer...


15. Carer

16. What is a great way to form a partnership with your customer?

17. Number one on the customer service list

18. How do you prevent complaints?

19. Amaible personality

20. The ability of knowledgeable - capable and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth