Test your basic knowledge |

Customer Service Skills

Subject : soft-skills
Instructions:
  • Answer 20 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are win-win solutions?






2. Analytical personality






3. What a customer wants






4. The 4 personality types






5. Underpromise and overdeliver






6. The ability of knowledgeable - capable and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth






7. Amaible personality






8. Customers repond best to...






9. How do you show you are interested?






10. Why do customers usually complain?






11. When you have to refuse a customer...






12. Another way to build a rapport






13. Carer






14. How to help create a win-win solution






15. Expressive personality






16. How do you prevent complaints?






17. What is a great way to form a partnership with your customer?






18. Number one on the customer service list






19. WIIFM






20. Driving personality