Test your basic knowledge |

Customer Service Skills

Subject : soft-skills
Instructions:
  • Answer 20 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Number one on the customer service list






2. Another way to build a rapport






3. Driving personality






4. How do you prevent complaints?






5. Amaible personality






6. When you have to refuse a customer...






7. Why do customers usually complain?






8. How to help create a win-win solution






9. The ability of knowledgeable - capable and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth






10. Carer






11. The 4 personality types






12. Customers repond best to...






13. What is a great way to form a partnership with your customer?






14. Analytical personality






15. How do you show you are interested?






16. What a customer wants






17. Underpromise and overdeliver






18. Expressive personality






19. What are win-win solutions?






20. WIIFM