Test your basic knowledge |

Customer Service Skills

Subject : soft-skills
Instructions:
  • Answer 20 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Number one on the customer service list






2. How do you show you are interested?






3. How do you prevent complaints?






4. Expressive personality






5. Underpromise and overdeliver






6. What is a great way to form a partnership with your customer?






7. Carer






8. Customers repond best to...






9. Amaible personality






10. Why do customers usually complain?






11. Driving personality






12. How to help create a win-win solution






13. Analytical personality






14. WIIFM






15. The ability of knowledgeable - capable and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth






16. Another way to build a rapport






17. When you have to refuse a customer...






18. The 4 personality types






19. What a customer wants






20. What are win-win solutions?