Test your basic knowledge |

Customer Service Skills

Subject : soft-skills
Instructions:
  • Answer 20 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is a great way to form a partnership with your customer?






2. Underpromise and overdeliver






3. Customers repond best to...






4. Number one on the customer service list






5. Driving personality






6. What are win-win solutions?






7. WIIFM






8. When you have to refuse a customer...






9. Another way to build a rapport






10. The ability of knowledgeable - capable and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth






11. Carer






12. Analytical personality






13. Expressive personality






14. How do you show you are interested?






15. The 4 personality types






16. Amaible personality






17. How do you prevent complaints?






18. Why do customers usually complain?






19. What a customer wants






20. How to help create a win-win solution