Test your basic knowledge |

Customer Service Skills

Subject : soft-skills
Instructions:
  • Answer 20 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Another way to build a rapport






2. WIIFM






3. Carer






4. What are win-win solutions?






5. Amaible personality






6. How do you show you are interested?






7. Why do customers usually complain?






8. How do you prevent complaints?






9. Analytical personality






10. Customers repond best to...






11. The ability of knowledgeable - capable and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth






12. What is a great way to form a partnership with your customer?






13. The 4 personality types






14. What a customer wants






15. Driving personality






16. Underpromise and overdeliver






17. Number one on the customer service list






18. When you have to refuse a customer...






19. Expressive personality






20. How to help create a win-win solution