Test your basic knowledge |

Customer Service Skills

Subject : soft-skills
Instructions:
  • Answer 20 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Amaible personality






2. Number one on the customer service list






3. How do you show you are interested?






4. How to help create a win-win solution






5. Expressive personality






6. What a customer wants






7. The 4 personality types






8. Another way to build a rapport






9. What is a great way to form a partnership with your customer?






10. The ability of knowledgeable - capable and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth






11. Customers repond best to...






12. How do you prevent complaints?






13. Underpromise and overdeliver






14. WIIFM






15. When you have to refuse a customer...






16. Analytical personality






17. Driving personality






18. What are win-win solutions?






19. Why do customers usually complain?






20. Carer