Test your basic knowledge |

Customer Service Skills

Subject : soft-skills
  • Answer 20 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Underpromise and overdeliver


3. Amaible personality

4. The ability of knowledgeable - capable and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth

5. Driving personality

6. How do you show you are interested?

7. Analytical personality

8. Customers repond best to...

9. Number one on the customer service list

10. How to help create a win-win solution

11. The 4 personality types

12. When you have to refuse a customer...

13. What are win-win solutions?

14. What is a great way to form a partnership with your customer?

15. Carer

16. Another way to build a rapport

17. Why do customers usually complain?

18. How do you prevent complaints?

19. What a customer wants

20. Expressive personality

Business Skills | Soft Skills | Basic Literacy