Test your basic knowledge |

Customer Service Skills

Subject : soft-skills
Instructions:
  • Answer 20 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. How to help create a win-win solution






2. WIIFM






3. The 4 personality types






4. Carer






5. Customers repond best to...






6. Amaible personality






7. Underpromise and overdeliver






8. Expressive personality






9. Why do customers usually complain?






10. When you have to refuse a customer...






11. Driving personality






12. How do you show you are interested?






13. Number one on the customer service list






14. What are win-win solutions?






15. What is a great way to form a partnership with your customer?






16. What a customer wants






17. Analytical personality






18. How do you prevent complaints?






19. Another way to build a rapport






20. The ability of knowledgeable - capable and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth