Test your basic knowledge |

Customer Service Skills

Subject : soft-skills
Instructions:
  • Answer 20 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Customers repond best to...






2. Another way to build a rapport






3. Analytical personality






4. Amaible personality






5. How do you show you are interested?






6. The ability of knowledgeable - capable and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth






7. When you have to refuse a customer...






8. The 4 personality types






9. How to help create a win-win solution






10. Underpromise and overdeliver






11. Carer






12. WIIFM






13. Why do customers usually complain?






14. Expressive personality






15. Number one on the customer service list






16. Driving personality






17. What are win-win solutions?






18. What a customer wants






19. What is a great way to form a partnership with your customer?






20. How do you prevent complaints?