Test your basic knowledge |

Customer Service Skills

Subject : soft-skills
Instructions:
  • Answer 20 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The ability of knowledgeable - capable and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth






2. Analytical personality






3. What are win-win solutions?






4. Driving personality






5. Expressive personality






6. How do you show you are interested?






7. Why do customers usually complain?






8. Customers repond best to...






9. WIIFM






10. The 4 personality types






11. What is a great way to form a partnership with your customer?






12. When you have to refuse a customer...






13. What a customer wants






14. Carer






15. Amaible personality






16. How do you prevent complaints?






17. Number one on the customer service list






18. Underpromise and overdeliver






19. Another way to build a rapport






20. How to help create a win-win solution