Test your basic knowledge |

Customer Service Skills

Subject : soft-skills
Instructions:
  • Answer 20 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Another way to build a rapport






2. WIIFM






3. Why do customers usually complain?






4. Analytical personality






5. How to help create a win-win solution






6. What is a great way to form a partnership with your customer?






7. Customers repond best to...






8. What a customer wants






9. The 4 personality types






10. Underpromise and overdeliver






11. Carer






12. Expressive personality






13. The ability of knowledgeable - capable and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth






14. Number one on the customer service list






15. How do you prevent complaints?






16. Driving personality






17. How do you show you are interested?






18. Amaible personality






19. What are win-win solutions?






20. When you have to refuse a customer...