Test your basic knowledge |

Customer Service Skills

Subject : soft-skills
Instructions:
  • Answer 20 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What are win-win solutions?






2. WIIFM






3. How do you show you are interested?






4. Why do customers usually complain?






5. Carer






6. How do you prevent complaints?






7. How to help create a win-win solution






8. Analytical personality






9. Expressive personality






10. When you have to refuse a customer...






11. Amaible personality






12. Underpromise and overdeliver






13. What a customer wants






14. What is a great way to form a partnership with your customer?






15. The ability of knowledgeable - capable and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth






16. Customers repond best to...






17. The 4 personality types






18. Driving personality






19. Another way to build a rapport






20. Number one on the customer service list