Test your basic knowledge |

Customer Service Skills

Subject : soft-skills
Instructions:
  • Answer 20 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The 4 personality types






2. Why do customers usually complain?






3. Analytical personality






4. How do you show you are interested?






5. Underpromise and overdeliver






6. WIIFM






7. When you have to refuse a customer...






8. Amaible personality






9. Expressive personality






10. Carer






11. What a customer wants






12. What are win-win solutions?






13. Customers repond best to...






14. What is a great way to form a partnership with your customer?






15. Another way to build a rapport






16. How do you prevent complaints?






17. Driving personality






18. Number one on the customer service list






19. The ability of knowledgeable - capable and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth






20. How to help create a win-win solution