Test your basic knowledge |

Customer Service Skills

Subject : soft-skills
Instructions:
  • Answer 20 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When you have to refuse a customer...






2. Driving personality






3. What a customer wants






4. Another way to build a rapport






5. Why do customers usually complain?






6. Number one on the customer service list






7. Analytical personality






8. What is a great way to form a partnership with your customer?






9. Expressive personality






10. The 4 personality types






11. How do you prevent complaints?






12. Customers repond best to...






13. Carer






14. Underpromise and overdeliver






15. Amaible personality






16. How do you show you are interested?






17. WIIFM






18. The ability of knowledgeable - capable and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth






19. What are win-win solutions?






20. How to help create a win-win solution