SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
DSST Human Resource Management
Start Test
Study First
Subjects
:
dsst
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Withdrawal of a reward.
unencouraged resignation
extinction
discipline
skill-based pay
2. Causes loss of productivity - frustration - or depression.
burnout
utilitarian ethical decision
continuous reinforcement
union steward
3. 1967. No discrimination based on ages of people over 40. No pressure for older to retire; no terminating only older employees when downsizing;
Immigration Reform and Control Act
expatriates
Age Discrimination in Employment Act
factor comparison system
4. Characterized by an open-line communication between workers and management; values team-input - and facilitates group cooperation without being overly active within the group.
variable-interval reinforcement
Wagner Act (National Labor Relations Act)
democratic leadership type
silver handshake
5. An employer-created fund for laid off employees to draw from on top of unemployment benefits.
cash balance pension plan
transactional leader
Supplemental unemployment benefits (SUBS)
authoritarian leadership type
6. Power based on individual expertise.
training
individualistic ethical decision
expert power
Preferred Provider Organization (PPO)
7. An appraisal temporal error in which the appraiser inflates the evaluation because of a mutual connection.
strategic planning
expert power
similar to me error
Worker Adjustment and Restraining Notification (WARN)
8. A decision that considers humanity's fundamental rights.
burnout
moral rights ethical decision
mixed-standard rating scale
broadbanding
9. Positive stress that makes some strive to accomplish something.
characteristics model
eustress
Health Maintenance Organization (HMO)
criminal sexual harassment
10. The second level of moral development in which people make decisions that conform to societal expectations. A characteristic of managers who encourage work collaboration.
conventional moral development
variable-interval reinforcement
customer appraisal
moral rights ethical decision
11. Highest level of Maslow's hierarchy. Includes morality - creativity - spontaneity - problem solving - lack of prejudice - and acceptance of facts.
servant leader
self-actualization
involuntary reduction
alternative resolution procedure (ARD)
12. Focus on the employee's achievements; less subjective - acceptable for employees and supervisors - link individual performance with organizational goals - encourage goal setting - and are good for reward and promotion decisions. However - time consum
job ranking system
customer appraisal
Supplemental unemployment benefits (SUBS)
results performance appraisal method
13. Different types of employee complaint resolution procedures.
structured interview
continuous reinforcement
development assignments
alternative resolution procedure (ARD)
14. Leadership based on the control that management has over rewarding subordinates.
internal locus
Executive Order 11246
positive reinforcement
reward leadership
15. Performance appraisal done by fellow employees - usually combined by the manager into a single profile for use. May be the most accurate - but not used due to popularity copntests.
peer appraisal
negative reinforcement
voluntary protection program (VPP)
critical incident method
16. Collapses traditional salary grades into a few wide bands and helps eliminate obsession with grades and gives management an enhanced ability to reward on performance.
broadbanding
progressive discipline
human resource planning
accountability
17. Involves determining the type and number of individuals needed to get the job done.
job analysis
leadership
inappropriate sexual harassment
noncontributory pension plan
18. Unpaid union official that represents the employees when dealing with management.
locus control
customer appraisal
essay
union steward
19. Home country nationals that are employees who live and work in a different country than their own.
expatriates
noncontributory pension plan
internal selection
Landrum-Griffin Act
20. To discipline by being effective - consistent - and applied to all equally. 1. Documentation of Misconduct 2. Investigative Interview 3. Application of Discipline
hot-stove approach
problem solving appraisal interview
telecommuting
referent power
21. Not reporting to work.
absenteeism
noncontributory pension plan
safety needs
hourly pay
22. A pension plan in which both employer and employee fund pensions.
contributory pension plan
pay for performance standard
social contract ethical decision
variable-ratio reinforcement
23. Host country natives that are employees. Usually is shifted to because it is cheaper - gives a good impression on locals - and no adjustment to culture.
selection
host country nationals
equal employment opportunity (EEO) laws
Consolidated Omnibus Budget Reconciliation Act (COBRA)
24. The third level of moral development in which people make decisions based on internalized principles - beliefs - and values. A characteristic of managers that encourage to think for themselves and engage in moral reasoning.
referent power
cafeteria plans
postconventional moral development
cash balance pension plan
25. The ability to influence people to achieve goals for the organization.
salary pay
aptitude tests
leadership
strategic diversity management
26. Group assigned with improving quality.
cash balance pension plan
job classification system
self-appraisal
process improvement team
27. Teaching short-term skills. May be 'on-the-job' or 'off-the-job'.
reductions-in-force (RIF)
self-actualization
training
balance sheet approach
28. The act of returning to the country of origin after an international assignement.
expatriates
Preferred Provider Organization (PPO)
repatriation
informal factors
29. The need for achievement - recognition - responsibility - and growth; they both eliminate job dissatisfaction and stimulate motivation.
positive discipline
fair representation
quid pro quo harassment
motivators
30. A time when the individual stops advancing before reaching the next highest level. It is not necessarily a failed effort because not everyone is promoted to the top position and many common career paths are not designed to lead to the top.
Uniformed Services Employment and Reemployment Act
host country nationals
Health Insurance Portability and Accountability Act (HIPAA)
career plateauing
31. 1. Treatment that punishes 2. Orderly behavior in an organization 3. Training that corrects undesirable behavior and develops self control
aptitude tests
hostile environment
discipline
pay grades
32. The degree in which an individual believes they have control of their fate.
arbitrator
locus control
Uniformed Services Employment and Reemployment Act
self-actualization
33. Belief that one culture is superior to another.
ethnocentrism
social needs
Health Maintenance Organization (HMO)
coercive sexual harassment
34. Official discrimination complaint to Equal Employment Opportunity Commission (EEOC) - filled by employee.
charge form
legitimate leadership
alternative resolution procedure (ARD)
transformational leader
35. Hiring through searching and evaluating internal job postings and existing employee files.
internal selection
recruiting
stretch goal
development
36. The process of screening - interviewing - and hiring individuals.
selection
authoritarian leadership type
Age Discrimination in Employment Act
managing workforce diversity
37. A report companies with 100 or more employees must fill out annually to determine workforce composition.
Davis-Bacon Act
justice ethical decision
stress interview
EEO-1 Report
38. Groups of jobs within a class that are paid the same. Used by the federal government.
Worker Adjustment and Restraining Notification (WARN)
pay grades
red circle rates
career path
39. A decision based on total impartiality.
training
justice ethical decision
encouraged resignation
partial reinforcement
40. Highly trained workers that are a group that perform interdependent tasks.
training
self-directed team
functional job analysis (FJA)
graphic rating scale
41. A leader that clarifies roles - initiates structure - provides rewards - and is considerate of employees; fair - hardworking - and tolerant; emphasizes job-oriented(not personal) needs.
transactional leader
360-degree appraisal
affirmative action
charismatic leader
42. An interview based on a set group of questions so to be compared answers across all candidates. Questions are asked based on job knowledge - job simulation - situational - and work willingness.
structured interview
Employee assistance programs (EAP)
justice ethical decision
error of leniency or strictness
43. Right for an employer to terminate an employee for no reason and for the employee to resign for the same.
employee involvement (EI) groups
pay for performance standard
customer appraisal
employment-at-will
44. Laws that prevent discrimination in the workplace.
equal employment opportunity (EEO) laws
training
transactional leader
job description
45. An intent to resign from a company that is typically expressed in written communication to the employee's manager.
Health Insurance Portability and Accountability Act (HIPAA)
variable-interval reinforcement
resignation
core competencies
46. Includes the social environment of the workplace and informal work groups.
solicitation sexual harassment
Uniform Guidelines on Employee Selection Procedures
behavior observation scales (BOS)
informal factors
47. Includes hourly wages - salaries - and bonuses.
cash compensation
pay grades
characteristics model
behaviorally anchored rating scale (BARS)
48. 1938. Provided basic pay structure for workers. Those that have to be paid are non-exempt and must be paid at least the minimum wage. Those who hold executive or managerial positions are exempt.
quality circle
Fair Labor Standards Act (FLSA)
Older Workers Benefit Protection Act (OWBPA)
salary pay
49. A pension plan in which only the employer funds pensions.
noncontributory pension plan
separations
OSHA form 300
Walsh-Healy Act
50. Sexual remarks or actions not targeted at a specific individual.
solicitation sexual harassment
Consolidated Omnibus Budget Reconciliation Act (COBRA)
defined benefit plan
generalized sexual harassment