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Test your basic knowledge |
DSST Human Resource Management
Start Test
Study First
Subjects
:
dsst
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A behavioral method that notes an unusual event that identifies superior or inferior performance by the employee.
critical incident
job sharing
self-appraisal
job rotation
2. Diversity as a result of acquisitions and mergers - which is a forced diversification of the workplace.
fixed-interval reinforcement
strategic diversity management
skill-based pay
selection
3. Understanding the duties of the job.
strategic diversity management
servant leader
job analysis
self-directed team
4. 1986. Used to control the hiring - recruiting - or referring of people not eligible to work in the US. Uses the form I-9.
informal factors
conventional moral development
Immigration Reform and Control Act
cash balance pension plan
5. A use of motivators to increase satisfaction.
job enrichment
inappropriate sexual harassment
project team
problem solving appraisal interview
6. The act of returning to the country of origin after an international assignement.
team appraisal
telecommuting
arbitrator
repatriation
7. Different types of employee complaint resolution procedures.
adverse impact
alternative resolution procedure (ARD)
tell and sell appraisal interview
core competencies
8. Compensation tied to a reward for effort and performance.
self-appraisal
burnout
pluralism
pay for performance standard
9. Federal agencies and government contractors must comply with anti discrimination practices. Created the Office of Federal Contract Compliance Programs (OFCCP) to enforce this.
hostile environment
Executive Order 11246
Immigration Reform and Control Act
balanced scorecard (BSC)
10. Various software programs that write job description and specifications based on job analysis.
silver handshake
Supplemental unemployment benefits (SUBS)
computerized job analysis
criminal sexual harassment
11. Encourages teamwork and knowledge transfer among employees.
external locus
vesting
variable-ratio reinforcement
development assignments
12. A code of moral principles and values that govern organizational behavior.
business ethics
informal factors
Walsh-Healy Act
workforce diversity
13. 1935. Referred to as the Magna Carta of Labor. Guarantees the right to form labor movements.
transformational leader
Wagner Act (National Labor Relations Act)
job ranking system
active listening
14. Second level of Maslow's hierarchy. Includes security of body - employment - resources - morality - family - health - and posterity.
restricted policy
safety needs
position analysis questionnaire (PAQ)
Pregnancy Discrimination Act
15. Laws that prevent discrimination in the workplace.
Supplemental unemployment benefits (SUBS)
subordinate appraisal
Equal Pay Act
equal employment opportunity (EEO) laws
16. Developed in response to a majority dominating the workforce.
affirmative action
vesting
core competencies
eustress
17. A pay attached to acquiring new knowledge or skills.
resignation
critical incident method
skill-based pay
generalized sexual harassment
18. Fourth level of Maslow's hierarchy. Includes self-esteem - confidence - achievement - respect of and by others.
utilitarian ethical decision
peer appraisal
problem solving appraisal interview
esteem needs
19. Focus on the employee's achievements; less subjective - acceptable for employees and supervisors - link individual performance with organizational goals - encourage goal setting - and are good for reward and promotion decisions. However - time consum
job enlargement
results performance appraisal method
criminal sexual harassment
halo effect
20. An appraisal error based on biases of how the information is selected - evaluated - or organized.
point system
host country nationals
temporal errors
conventional moral development
21. The working conditions - pay - company policies - and interpersonal relationships; they help eliminate job satisfaction - but do not motivate the employee according to the two-factor theory.
hygiene factors
constructive discharge
safety needs
characteristics model
22. 1967. No discrimination based on ages of people over 40. No pressure for older to retire; no terminating only older employees when downsizing;
locus control
Taft-Hartley Act (Labor Management Relations Act)
Age Discrimination in Employment Act
charismatic leader
23. 1938. Provided basic pay structure for workers. Those that have to be paid are non-exempt and must be paid at least the minimum wage. Those who hold executive or managerial positions are exempt.
Fair Labor Standards Act (FLSA)
encouraged resignation
error of central tendency
fixed-ratio reinforcement
24. A neutral third party that will make the binding decision between both parties.
arbitrator
job rotation
cafeteria plans
process improvement team
25. The rater checks statements on a list that he believes are characteristic of the employee.
behavior checklist
pay secrecy
job enlargement
Medical savings account (MSA)
26. Rewards according to a random number of behaviors. Results in very high performance.
behavioral performance appraisal method
burnout
encouraged resignation
variable-ratio reinforcement
27. Minorities in the workplace.
broadbanding
external locus
contrast error
protected classes
28. Rewards according to random times. Results in moderately high and stable performance.
management by objectives (MBO)
business ethics
McDonnell Douglas Test
variable-interval reinforcement
29. Organization of healthcare professionals that provide services on a prepaid basis; seen as lower quality to the employee.
Health Maintenance Organization (HMO)
distress
management by objectives (MBO)
pluralism
30. The oldest and simplest job evaluation that is based on grouping the jobs based on their relative worth to one another; can only be used on a small number of jobs.
solicitation sexual harassment
self-actualization
job ranking system
servant leader
31. Test that measure what a person can do right now.
equal employment opportunity (EEO) laws
individualistic ethical decision
Material Safety Data Sheets (MSDS)
achievement test
32. The combination of various appraisal systems to give the manager and employee the best view into the performance.
360-degree appraisal
job analysis
Health Maintenance Organization (HMO)
process improvement team
33. Home country nationals that are employees who live and work in a different country than their own.
justice ethical decision
telecommuting
expatriates
development
34. Improvement of job efficiency by simplifying it.
authorization card
job enrichment
job simplification
social needs
35. Hiring through searching and evaluating internal job postings and existing employee files.
compressed workweek
restricted policy
behaviorally anchored rating scale (BARS)
internal selection
36. Belief that things happen due to luck or chance.
external locus
point system
development
job description
37. Performance appraisal by an employee of their superior. Usually evaluates on leadership - oral communication - delegation of authority - coordination of team efforts - and interest in subordinates.
legitimate leadership
locus control
subordinate appraisal
postconventional moral development
38. When some of the desired behavior is reinforced. Can be classified into four groups: fixed-interval - fixed-ratio - variable-interval - and variable-ratio.
Clayton Act
partial reinforcement
EEO-1 Report
compressed workweek
39. A medical insurance plan that the employer contributes to meet the needs of the individual's medical needs.
business ethics
Medical savings account (MSA)
job specifications
transactional leader
40. Belief that one culture is superior to another.
Employee assistance programs (EAP)
ethnocentrism
pay for performance standard
job enlargement
41. A flexible benefit plan for the employee - letting them choose the benefits best suited to their personal needs and situation.
positive discipline
Civil Rights Act
Worker Adjustment and Restraining Notification (WARN)
cafeteria plans
42. Harmful stress that accompanies a feeling of insecurity.
alternative resolution procedure (ARD)
distress
Medical savings account (MSA)
job analysis
43. A communication of strong and weak points of the employee's performance - and then in which the employee responds with his feelings about the appraisal.
variable-ratio reinforcement
negative reinforcement
tell and listen appraisal interview
taskforce team
44. Measures what a person is capable of learning.
positive reinforcement
position analysis questionnaire (PAQ)
aptitude tests
telecommuting
45. Bottom level of Maslow's hierarchy. Includes shelter - food - sleep - breaks - and compensation.
distributional errors
physiological needs
strategic planning
halo effect
46. The ability to influence people to achieve goals for the organization.
manager/supervisor appraisal
cash compensation
leadership
human resource information system
47. Evaluation based on factor-by-factor of development and comparison. Comparison against key jobs within the organization.
ethnocentrism
salary pay
factor comparison system
Occupational Safety and Health Act (OSHA)
48. The on-the-job method of development for new employees. May be formal or informal.
orientation
manager/supervisor appraisal
behavior checklist
Employee assistance programs (EAP)
49. A leader who works to fulfill subordinates' needs and goals as well as to achieve the organization's larger mission; the needs of others are placed above the leader's own needs.
Society for Human Resource Management
OSHA form 300
criminal sexual harassment
servant leader
50. A group with mix of specialists that are assigned rather than voluntary membership.
repatriation
tell and sell appraisal interview
cross-functional team
variable-ratio reinforcement