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Test your basic knowledge |
DSST Human Resource Management
Start Test
Study First
Subjects
:
dsst
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An appraisal temporal error when the employee is compared to someone previously rated and not independently.
pay equity
similar to me error
contrast error
strategic diversity management
2. Different types of employee complaint resolution procedures.
union steward
Railway Labor Act
job classification system
alternative resolution procedure (ARD)
3. 1972. Extended Civil Rights Title VII to government workers.
Equal Employment Opportunity Act
value-added compensation
extinction
process improvement team
4. Understanding the duties of the job.
job analysis
moral rights ethical decision
encouraged resignation
distributional errors
5. Compensation tied to a reward for effort and performance.
Long-term disability (LTD) insurance
active listening
legitimate leadership
pay for performance standard
6. Guarantee of benefits - especially in pension plans.
tell and listen appraisal interview
vesting
active listening
separations
7. Withdrawal of a reward.
extinction
separations
management by objectives (MBO)
Taft-Hartley Act (Labor Management Relations Act)
8. 1947. Pro-business act created to counter the pro-labor Wagner Act by banning unfair practices of labor unions. Created the Federal Mediation and Conciliation Service (FMCS) to help resolve grievances.
Age Discrimination in Employment Act
job rotation
internal selection
Taft-Hartley Act (Labor Management Relations Act)
9. Binding document with terms or conditions or rules.
job description
labor agreement
hostile environment
esteem needs
10. Second level of Maslow's hierarchy. Includes security of body - employment - resources - morality - family - health - and posterity.
disparate treatment
punishment
safety needs
piecework pay
11. An attempt by the employer to alter the behavior of the employee by persuasion and motivational incentives.
Davis-Bacon Act
job evaluation
tell and sell appraisal interview
cafeteria plans
12. A communication of strong and weak points of the employee's performance - and then in which the employee responds with his feelings about the appraisal.
pay grades
tell and listen appraisal interview
Health Maintenance Organization (HMO)
Civil Rights Act
13. A report companies with 100 or more employees must fill out annually to determine workforce composition.
EEO-1 Report
Health Insurance Portability and Accountability Act (HIPAA)
authoritarian leadership type
inappropriate sexual harassment
14. A resignation suggested by the employer to the employee.
encouraged resignation
employment-at-will
discipline
360-degree appraisal
15. A problem in evaluation due to being compared to someone previously evaluated.
hot-stove approach
contrast effect
extinction
job description
16. 1. Treatment that punishes 2. Orderly behavior in an organization 3. Training that corrects undesirable behavior and develops self control
business ethics
physiological needs
selection
discipline
17. Sexual harassment that is nonthreatening - but causes co-worker discomfort.
productivity
unstructured interview
equal employment opportunity (EEO) laws
inappropriate sexual harassment
18. Insurance that pays for nursing homes and medical-related costs to old age and illness.
Long-term disability (LTD) insurance
horizontal career path
safety needs
protected classes
19. The ability to influence people to achieve goals for the organization.
leadership
Executive Order 11246
salary pay
forced-choice
20. An appraisal error involving groups of ratings given to employees.
behavior observation scales (BOS)
Health Maintenance Organization (HMO)
distributional errors
hourly pay
21. Includes the social environment of the workplace and informal work groups.
unencouraged resignation
customer appraisal
informal factors
succession planning
22. An interview based on a set group of questions so to be compared answers across all candidates. Questions are asked based on job knowledge - job simulation - situational - and work willingness.
manager/supervisor appraisal
aptitude tests
utilitarian ethical decision
structured interview
23. Payment rates above the pay range.
inappropriate sexual harassment
Employee Retirement Income Security Act (ERISA)
red circle rates
servant leader
24. 1931. Required federal contracts for construction to specify minimum wage for workers.
EEO-1 Report
Wagner Act (National Labor Relations Act)
Davis-Bacon Act
broadbanding
25. The oldest and simplest job evaluation that is based on grouping the jobs based on their relative worth to one another; can only be used on a small number of jobs.
postconventional moral development
job ranking system
constructive discharge
disparate treatment
26. Fourth level of Maslow's hierarchy. Includes self-esteem - confidence - achievement - respect of and by others.
esteem needs
inappropriate sexual harassment
Health Insurance Portability and Accountability Act (HIPAA)
continuous reinforcement
27. Separation that is typically planned well in advanced - and are well received - celebratory occasions.
generalized sexual harassment
retirement
solicitation sexual harassment
pluralism
28. Seeking to minimize ethnocentrism and moving toward pluralism and ethnorelativism.
moral rights ethical decision
restricted policy
managing workforce diversity
cafeteria plans
29. Only suitable defense against discrimination; postulates that age - religion - sex - or nationality is an actual qualification for the job. It does NOT cover race or color.
strategic planning
Bona Fide Occupational Qualification (BFOQ)
leadership
distributional errors
30. 1932. Labor legislation that outlawed 'yellow dog' contracts and forbade federal courts from issuing injunctions to restrain strikes - boycotts - and peaceful picketing.
Norris-La Guardia Act
Railway Labor Act
retirement
alternative resolution procedure (ARD)
31. Traditional approach to appraisal - a review by management one level higher.
Equal Employment Opportunity Act
diversity awareness training
manager/supervisor appraisal
hot-stove approach
32. A step beyond tell and sell; stimulation of growth of the employee by discussing problems - needs - innovations - satisfactions - and dissatisfactions since last appraisal.
safety needs
problem solving appraisal interview
four-fifths rule
partial reinforcement
33. Breeds mistrust in the workplace; fairly excepted practice in private industry.
core competencies
fast tracking
pay secrecy
justice ethical decision
34. A group with mix of specialists that are assigned rather than voluntary membership.
ethnocentrism
social contract ethical decision
authoritarian leadership type
cross-functional team
35. Performance appraisal that seeks evaluation from internal and external customers.
reward leadership
Health Insurance Portability and Accountability Act (HIPAA)
business ethics
customer appraisal
36. An organization that has generated a list of recommendation for executing an effective diversity initiative.
Hay profile method
justice ethical decision
pluralism
Society for Human Resource Management
37. Long-term(5 years +) planning reserved for the highest levels of management.
strategic planning
Norris-La Guardia Act
job rotation
silver handshake
38. An interview that may have no format at all or have open ended questions - but makes it difficult to compare candidates.
variable-interval reinforcement
pay for performance standard
absenteeism
unstructured interview
39. Measure the extent which someone has characteristics. Relatively inexpensive - but high potential for errors - and not useful in allocating rewards or promotions.
Equal Employment Opportunity Act
trait performance appraisal method
expatriates
EEO-1 Report
40. Employees that are not from the home or host country.
laissez-faire leadership type
piecework pay
involuntary reduction
third-country nationals
41. The need for achievement - recognition - responsibility - and growth; they both eliminate job dissatisfaction and stimulate motivation.
stress interview
internal selection
job simplification
motivators
42. Collapses traditional salary grades into a few wide bands and helps eliminate obsession with grades and gives management an enhanced ability to reward on performance.
coercive sexual harassment
Health Insurance Portability and Accountability Act (HIPAA)
broadbanding
management by objectives (MBO)
43. Rewards according to a random number of behaviors. Results in very high performance.
variable-ratio reinforcement
error of central tendency
active listening
defined benefit plan
44. Compensation system that equals American money to foreign money on terms of purchasing power.
aptitude tests
balance sheet approach
absenteeism
defined contribution plan
45. Pay according to the number of units produced.
piecework pay
expatriates
charge form
solicitation sexual harassment
46. Characterized by dictatorship that dismisses input from team members; decides the term of tasks and who will perform the work to be done.
authoritarian leadership type
orientation
wage and salary survey
adverse impact
47. Helps manager translate measurement framework from strategic to operational goals.
job enrichment
recruiting
burnout
balanced scorecard (BSC)
48. 1967. No discrimination based on ages of people over 40. No pressure for older to retire; no terminating only older employees when downsizing;
Age Discrimination in Employment Act
resignation
stretch goal
recency error
49. Minorities in the workplace.
motivators
protected classes
virtual team
social needs
50. An intent to resign from a company that is typically expressed in written communication to the employee's manager.
disparate treatment
utilitarian ethical decision
resignation
temporal errors