SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
DSST Human Resource Management
Start Test
Study First
Subjects
:
dsst
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An intent to resign from a company that is typically expressed in written communication to the employee's manager.
eustress
customer appraisal
resignation
Occupational Safety and Health Act (OSHA)
2. Pay according to the number of units produced.
expert power
taskforce team
criminal sexual harassment
piecework pay
3. An interview that may have no format at all or have open ended questions - but makes it difficult to compare candidates.
active listening
error of central tendency
unstructured interview
piecework pay
4. Unpaid union official that represents the employees when dealing with management.
job sharing
punishment
union steward
pluralism
5. Second level of Maslow's hierarchy. Includes security of body - employment - resources - morality - family - health - and posterity.
progressive discipline
job classification system
coercive sexual harassment
safety needs
6. 1936. Responsible for prevailing minimum wage in a locality. Regular working hours identified as 8 per day and 40 per week; and time and a half for additional; no employment for convicts and children.
esteem needs
informal factors
Walsh-Healy Act
taskforce team
7. Pay by the hour.
motivators
alternative resolution procedure (ARD)
hourly pay
point system
8. A neutral third party that will make the binding decision between both parties.
locus control
computerized job analysis
job description
arbitrator
9. The degree in which an individual believes they have control of their fate.
job sharing
halo effect
red circle rates
locus control
10. Group of healthcare providers that guarantee lower healthcare costs to the employer; seen as a higher quality to the employee.
Preferred Provider Organization (PPO)
broadbanding
tell and listen appraisal interview
Fair Labor Standards Act (FLSA)
11. Requires the rater to choose from statements that best describe the employee's output.
coercive leadership
transformational leader
forced-choice
OSHA form 300
12. 1990. Employers cannot discriminate against people with physical or mental capabilities - and must make reasonable accommodations for people with disabilities or religious preferences.
essay
Consolidated Omnibus Budget Reconciliation Act (COBRA)
Equal Pay Act
Americans with Disabilities Act (ADA)
13. Highest level of Maslow's hierarchy. Includes morality - creativity - spontaneity - problem solving - lack of prejudice - and acceptance of facts.
development
self-actualization
computerized job analysis
pluralism
14. Diversity as a result of acquisitions and mergers - which is a forced diversification of the workplace.
social contract ethical decision
Employee assistance programs (EAP)
Society for Human Resource Management
strategic diversity management
15. 1938. Provided basic pay structure for workers. Those that have to be paid are non-exempt and must be paid at least the minimum wage. Those who hold executive or managerial positions are exempt.
business ethics
motivators
temporal errors
Fair Labor Standards Act (FLSA)
16. Includes other employee benefits - such as health insurance - pension contributions - tuition reimbursement - and legal assistance programs.
non-cash compensation
managing workforce diversity
quality circle
job evaluation
17. Reward given for desired behavior.
workforce diversity
positive reinforcement
strategic diversity management
career path
18. Belief that one culture is superior to another.
expert power
ethnocentrism
pay equity
transactional leader
19. Method of performance measurement based on managers' records of specific examples of the employee acting in ways that are either effective or ineffective.
critical incident method
forced-choice
hourly pay
coercive sexual harassment
20. Leadership based on the control that management has over punishing subordinates.
process improvement team
position analysis questionnaire (PAQ)
coercive leadership
motivators
21. Discipline based on corrective measures of increasing degree. Most commonly used. 1. Oral Warning 2. Written Warning 3. Suspension without Pay 4. Discharge
self-directed team
progressive discipline
distress
fixed-interval reinforcement
22. The survey of the wages paid to employees with similar skill sets in a labor market. The Bureau of Labor Statistics publishes a reliable one.
Americans with Disabilities Act (ADA)
wage and salary survey
fixed-ratio reinforcement
moral rights ethical decision
23. The curve in the scattergram that identifies the worth of jobs and wages.
wage curve
solicitation sexual harassment
position analysis questionnaire (PAQ)
orientation
24. To discipline by being effective - consistent - and applied to all equally. 1. Documentation of Misconduct 2. Investigative Interview 3. Application of Discipline
hot-stove approach
job rotation
quid pro quo harassment
repatriation
25. A pension plan in which the main source of retirement funds today - some employers will match contributions to a certain percentage.
401(k) savings plan
Railway Labor Act
aptitude tests
utilitarian ethical decision
26. A problem in evaluation due to being compared to someone previously evaluated.
Clayton Act
contrast effect
solicitation sexual harassment
informal factors
27. Employment at home while communicating with the workplace by phone or fax or modem
union steward
training
telecommuting
vertical career path
28. Highest level of sexual harassment and would result in a punishable act under the law.
criminal sexual harassment
job enlargement
justice ethical decision
career path
29. The idea that people with authority are subject to reporting to superiors.
pay grades
cash compensation
accountability
values
30. 1959. Specially tailored to make labor officials responsible for the union's financial affairs - to prevent bully-boy tactics - ensure democratic voting practices within unions - outlaw secondary boycotts - and restrict picketing. Also called Labor-M
esteem needs
four-fifths rule
internal selection
Landrum-Griffin Act
31. Act that amended age discrimination in employment to include all employee benefits; also provided terminated employees with time to consider group termination or retirement programs and consult an attorney.
contrast effect
Preferred Provider Organization (PPO)
Older Workers Benefit Protection Act (OWBPA)
position analysis questionnaire (PAQ)
32. A procedural document designed by the federal government to assist in hiring - promotion - transfer - demotion - dismissal - and referrals.
Walsh-Healy Act
Landrum-Griffin Act
360-degree appraisal
Uniform Guidelines on Employee Selection Procedures
33. Binding document with terms or conditions or rules.
OSHA form 300
four-fifths rule
labor agreement
achievement test
34. An interview based on a set group of questions so to be compared answers across all candidates. Questions are asked based on job knowledge - job simulation - situational - and work willingness.
contributory pension plan
red circle rates
leadership
structured interview
35. The on-the-job method of development for new employees. May be formal or informal.
functional job analysis (FJA)
360-degree appraisal
orientation
salary pay
36. Compensation useful in advancing organizational goals.
hot-stove approach
locus control
active listening
value-added compensation
37. Third level of Maslow's hierarchy. Includes friendship - family - and interaction.
social needs
horizontal career path
self-actualization
coercive sexual harassment
38. An uncomfortable environment that interferes with job performance.
democratic leadership type
Norris-La Guardia Act
hostile environment
Employee Retirement Income Security Act (ERISA)
39. Seeking to minimize ethnocentrism and moving toward pluralism and ethnorelativism.
silver handshake
managing workforce diversity
core competencies
job classification system
40. Method that determines the relative worth of jobs.
internal selection
laissez-faire leadership type
job evaluation
leadership
41. A leader who works to fulfill subordinates' needs and goals as well as to achieve the organization's larger mission; the needs of others are placed above the leader's own needs.
error of leniency or strictness
motivators
servant leader
Americans with Disabilities Act (ADA)
42. RIF that include some type of severance pay and extension of benefits for a predetermined period of time.
silver handshake
internal locus
job rotation
voluntary reduction
43. Sexual remarks or actions not targeted at a specific individual.
generalized sexual harassment
discipline
consumer price index (CPI)
Preferred Provider Organization (PPO)
44. A decision based on existing norms.
EEO-1 Report
hot-stove approach
social contract ethical decision
Equal Pay Act
45. Team formed to solve a major organizational issue.
punishment
critical incident
taskforce team
fair representation
46. How an employee perceives his compensation relative to others within the organization.
pay equity
voluntary protection program (VPP)
moral rights ethical decision
defined contribution plan
47. A time when the individual stops advancing before reaching the next highest level. It is not necessarily a failed effort because not everyone is promoted to the top position and many common career paths are not designed to lead to the top.
career plateauing
error of central tendency
internal locus
fair representation
48. Theory Z people - those that have reached the self-actualization phase.
trancenders
affirmative action
burnout
third-country nationals
49. A leader who motivates people to transcend their personal interests for the good of the group; characterized by the ability to bring innovation.
culture shock
transformational leader
Family and Medical Leave Act (FMLA)
skill-based pay
50. Evaluation based on factor-by-factor of development and comparison. Comparison against key jobs within the organization.
voluntary reduction
Railway Labor Act
hot-stove approach
factor comparison system