SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
DSST Human Resource Management
Start Test
Study First
Subjects
:
dsst
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Theory Z people - those that have reached the self-actualization phase.
silver handshake
Hay profile method
ego strength
trancenders
2. 1926. Required employers to collectively bargain with unions. In 1936 - amended to include airlines.
Railway Labor Act
unstructured interview
Material Safety Data Sheets (MSDS)
skill-based pay
3. A pension plan in which only the employer funds pensions.
noncontributory pension plan
internal locus
continuous reinforcement
Occupational Safety and Health Act (OSHA)
4. Evidence suggesting selection precludes members from protected classes.
defined benefit plan
Material Safety Data Sheets (MSDS)
restricted policy
arbitrator
5. Reward given for desired behavior.
development assignments
positive reinforcement
generalized sexual harassment
social contract ethical decision
6. 1972. Extended Civil Rights Title VII to government workers.
characteristics model
Equal Employment Opportunity Act
positive discipline
positive reinforcement
7. Different types of employee complaint resolution procedures.
alternative resolution procedure (ARD)
justice ethical decision
quid pro quo harassment
flextime
8. Selection of the minority is less than 80 percent of the time - used as a rule of thumb in determining adverse impact.
four-fifths rule
Executive Order 11246
self-actualization
unstructured interview
9. A pension plan in which the amount is specific.
ego strength
critical incident method
defined benefit plan
Older Workers Benefit Protection Act (OWBPA)
10. RIF that include some type of severance pay and extension of benefits for a predetermined period of time.
laissez-faire leadership type
behaviorally anchored rating scale (BARS)
voluntary reduction
managing workforce diversity
11. The working conditions - pay - company policies - and interpersonal relationships; they help eliminate job satisfaction - but do not motivate the employee according to the two-factor theory.
wage and salary survey
hygiene factors
servant leader
positive discipline
12. Compensation tied to a reward for effort and performance.
pluralism
coercive leadership
pay for performance standard
contrast error
13. Positive stress that makes some strive to accomplish something.
distress
union steward
behaviorally anchored rating scale (BARS)
eustress
14. Flexible working hours that allow workers to choose start and end times.
Supplemental unemployment benefits (SUBS)
aptitude tests
flextime
noncontributory pension plan
15. The ability to influence people to achieve goals for the organization.
active listening
leadership
hourly pay
internal selection
16. Belief that things happen due to luck or chance.
hot-stove approach
strategic diversity management
Equal Pay Act
external locus
17. 1959. Specially tailored to make labor officials responsible for the union's financial affairs - to prevent bully-boy tactics - ensure democratic voting practices within unions - outlaw secondary boycotts - and restrict picketing. Also called Labor-M
computerized job analysis
Landrum-Griffin Act
vertical career path
fixed-interval reinforcement
18. The survey of the wages paid to employees with similar skill sets in a labor market. The Bureau of Labor Statistics publishes a reliable one.
wage and salary survey
Age Discrimination in Employment Act
arbitrator
pay for performance standard
19. Means that people employed in an organization represent different cultural groups and human qualities.
workforce diversity
resignation
safety needs
moral rights ethical decision
20. Binding document with terms or conditions or rules.
career path
job enrichment
labor agreement
workforce diversity
21. Team formed to solve a major organizational issue.
positive reinforcement
accountability
taskforce team
360-degree appraisal
22. Leadership based on the control that management has over punishing subordinates.
Norris-La Guardia Act
career path
coercive leadership
burnout
23. Focus on the employee's achievements; less subjective - acceptable for employees and supervisors - link individual performance with organizational goals - encourage goal setting - and are good for reward and promotion decisions. However - time consum
results performance appraisal method
critical incident
workforce diversity
Long-term disability (LTD) insurance
24. A decision based on the principle that the behavior that causes the greatest good for the most is ethical.
four-fifths rule
reductions-in-force (RIF)
factor comparison system
utilitarian ethical decision
25. 1990. Employers cannot discriminate against people with physical or mental capabilities - and must make reasonable accommodations for people with disabilities or religious preferences.
individualistic ethical decision
negative reinforcement
EEO-1 Report
Americans with Disabilities Act (ADA)
26. A step beyond tell and sell; stimulation of growth of the employee by discussing problems - needs - innovations - satisfactions - and dissatisfactions since last appraisal.
negative reinforcement
problem solving appraisal interview
equal employment opportunity (EEO) laws
halo effect
27. Harassment based on employment decisions; an economic or position consequence for noncompliance.
Older Workers Benefit Protection Act (OWBPA)
Norris-La Guardia Act
quid pro quo harassment
stretch goal
28. The act of returning to the country of origin after an international assignement.
Age Discrimination in Employment Act
broadbanding
adverse impact
repatriation
29. A decision based on the long-term interests of an individual.
voluntary reduction
individualistic ethical decision
halo effect
referent power
30. An uncomfortable environment that interferes with job performance.
hostile environment
broadbanding
Worker Adjustment and Restraining Notification (WARN)
trancenders
31. A code of moral principles and values that govern organizational behavior.
hourly pay
ethnocentrism
Uniformed Services Employment and Reemployment Act
business ethics
32. An appraisal error involving groups of ratings given to employees.
esteem needs
critical incident method
contrast error
distributional errors
33. Causes loss of productivity - frustration - or depression.
hostile environment
diversity awareness training
accountability
burnout
34. Services provided for workers to deal with problems that interfere with how they do their jobs.
job simplification
Employee assistance programs (EAP)
Material Safety Data Sheets (MSDS)
conventional moral development
35. A pension plan in which amount of benefits are based on how much is in their account at time of retirement.
piecework pay
Landrum-Griffin Act
separations
defined contribution plan
36. 1931. Required federal contracts for construction to specify minimum wage for workers.
Davis-Bacon Act
Fair Labor Standards Act (FLSA)
employment-at-will
Health Maintenance Organization (HMO)
37. Seeking to minimize ethnocentrism and moving toward pluralism and ethnorelativism.
Fair Labor Standards Act (FLSA)
separations
ethnorelativism
managing workforce diversity
38. 1947. Pro-business act created to counter the pro-labor Wagner Act by banning unfair practices of labor unions. Created the Federal Mediation and Conciliation Service (FMCS) to help resolve grievances.
silver handshake
Taft-Hartley Act (Labor Management Relations Act)
Occupational Safety and Health Act (OSHA)
self-appraisal
39. The matching of people with future vacancies.
compressed workweek
human resource planning
coercive sexual harassment
training
40. A pay attached to acquiring new knowledge or skills.
hot-stove approach
problem solving appraisal interview
disparate treatment
skill-based pay
41. Idea that all cultures are inherently equal.
tell and sell appraisal interview
ethnorelativism
Pregnancy Discrimination Act
accountability
42. The idea that people with authority are subject to reporting to superiors.
Pregnancy Discrimination Act
accountability
distress
silver handshake
43. Right for an employer to terminate an employee for no reason and for the employee to resign for the same.
adverse impact
360-degree appraisal
employment-at-will
contrast error
44. Strength of person's convictions. The higher it is - the more likely one will follow what they believe is ethical in lieu of following unethical impulses.
ego strength
halo effect
point system
job simplification
45. Insurance that pays for nursing homes and medical-related costs to old age and illness.
distress
Long-term disability (LTD) insurance
Uniformed Services Employment and Reemployment Act
absenteeism
46. Method of performance measurement based on managers' records of specific examples of the employee acting in ways that are either effective or ineffective.
constructive discharge
transformational leader
Americans with Disabilities Act (ADA)
critical incident method
47. A problem in appraisal in which an employee is given the same grade on all dimensions based on a few attributes.
Health Insurance Portability and Accountability Act (HIPAA)
halo effect
expatriates
strategic diversity management
48. Traditional approach to appraisal - a review by management one level higher.
skill-based pay
competence based pay
Fair Labor Standards Act (FLSA)
manager/supervisor appraisal
49. The first level of moral development - in which people make decisions based on selfish reasons; concerned only with external rewards or punishments. A characteristic of managers with authoritarian and coercive styles.
point system
preconventional moral development
utilitarian ethical decision
Taft-Hartley Act (Labor Management Relations Act)
50. Leadership based on the control that management has over rewarding subordinates.
Society for Human Resource Management
retirement
reward leadership
labor agreement