Test your basic knowledge |

DSST Human Resource Management

Subjects : dsst, business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Different types of employee complaint resolution procedures.






2. A succession of linked jobs that prepares a worker for advancement to the next job in the chain.






3. An intent to resign from a company that is typically expressed in written communication to the employee's manager.






4. An uncomfortable environment that interferes with job performance.






5. 1914. No forbidding the existence of a union.






6. Means that people employed in an organization represent different cultural groups and human qualities.






7. Rewards according to a random number of behaviors. Results in very high performance.






8. Basic individual beliefs about right and wrong.






9. Pay is the same each pay period regardless of hours worked.






10. A group with mix of specialists that are assigned rather than voluntary membership.






11. Encourages teamwork and knowledge transfer among employees.






12. Second level of Maslow's hierarchy. Includes security of body - employment - resources - morality - family - health - and posterity.






13. An appraisal distributional error where the rater is reluctant to give high or low marks.






14. Measures the frequency of observed behavior.






15. An organization that is participatory in problem solving - improving - and increasing capabilities.






16. An extremely hard goal - but not impossible to reach.






17. A group of people that rely primarily or exclusively on electronic forms of communication to work together in accomplishing goals.






18. 1947. Pro-business act created to counter the pro-labor Wagner Act by banning unfair practices of labor unions. Created the Federal Mediation and Conciliation Service (FMCS) to help resolve grievances.






19. The survey of the wages paid to employees with similar skill sets in a labor market. The Bureau of Labor Statistics publishes a reliable one.






20. A problem in evaluation due to being compared to someone previously evaluated.






21. The knowledge - skills - and abilities required for the job.






22. Laws that prevent discrimination in the workplace.






23. Training designed to make people recognize and address their own prejudices.






24. Hiring through searching and evaluating internal job postings and existing employee files.






25. Sexual remarks or actions not targeted at a specific individual.






26. A code of moral principles and values that govern organizational behavior.






27. Unpaid union official that represents the employees when dealing with management.






28. Insurance that pays for nursing homes and medical-related costs to old age and illness.






29. Voluntary or involuntary reductions in labor.






30. Listening to understand without judgment.






31. Rewards after a specific number of desired behaviors. Results in high or stable performance.






32. Highly trained workers that are a group that perform interdependent tasks.






33. A neutral third party that will make the binding decision between both parties.






34. A pension plan in which amount of benefits are based on how much is in their account at time of retirement.






35. Statement authorizing union to act as their representative.






36. The ability to influence people to achieve goals for the organization.






37. When some of the desired behavior is reinforced. Can be classified into four groups: fixed-interval - fixed-ratio - variable-interval - and variable-ratio.






38. Performance appraisal by an employee of their superior. Usually evaluates on leadership - oral communication - delegation of authority - coordination of team efforts - and interest in subordinates.






39. A group of 6-12 that meet regularly to discuss organizational issues.






40. An organization that has generated a list of recommendation for executing an effective diversity initiative.






41. Law that affects employers with one hundred or more employees and requires the employer to give advance notice of at least sixty days when a plant closing or mass layoff is planned.






42. Union must represent union and nonunion members equally.






43. A decision based on the principle that the behavior that causes the greatest good for the most is ethical.






44. Pay by the hour.






45. 1994. Jobs are protected for those that go on short military service.






46. Theory Z people - those that have reached the self-actualization phase.






47. Rejection of a higher percentage of protected classes for employment; unintentional discrimination.






48. An interview based on a set group of questions so to be compared answers across all candidates. Questions are asked based on job knowledge - job simulation - situational - and work willingness.






49. Requires the rater to choose from statements that best describe the employee's output.






50. Fourth level of Maslow's hierarchy. Includes self-esteem - confidence - achievement - respect of and by others.