Test your basic knowledge |

Emails

Instructions:

Answer 28 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Concerning your _____ about our products...
request
BCC
cyberbullying
apologize

2. This refers to the placement and choice of words - how you use them - and the sentence structure that is used in an email
Dear
attaching
tone
forward

3. This is difficult to display through email
Yours
enclose
writing
sarcasm

4. _____ Mr Smith
know
request
Dear
BCC

5. Deliberate - repeated harm caused through electronic media taht is considered a computer crime
cyberbullying
This
Yours
enclose

6. I am _____ to accept your job application.
In
regards
attaching
pleased

7. I _____ for not replying sooner to your letter.
writing
enclose
apologize
reply

8. I am _____ to enquire about...
This
writing
reply
for

9. I am _____ to inform you about the delay.
Yours
Yours
sorry
In

10. In _____ to your letter...
enclose
reply
Following
pleased

11. I look _____ to seeing you next week.
forward
cyberbullying
Dear
Following

12. _____ sincerely
Yours
cc
hesitate
for

13. Used when we are sending something to someone directly
request
pleased
regards
To

14. I am _____ two files to this email.
know
attaching
sarcasm
writing

15. _____ letter is to inform you ...
forward
This
enclose
request

16. Blind carbon copy - used to hide addresses from other recipients of the message - useful for broadcast emails - useful for protecting privacy because all email addresses are hidden
reply
In
Dear
BCC

17. _____ our phone conversation today - ...
Following
forward
enclose
regards

18. _____ sincerely.
Hoping
Yours
email flame
cc

19. I _____ a copy of your contract in this letter.
enclose
for
cc
Following

20. Carbon copy - used to provide information to others but no action is required
cc
tone
for
pleased

21. _____answer to your question...
tone
regards
In
sarcasm

22. Let me _____ if you need any more information.
reply
Following
know
Hoping

23. Best _____
regards
Dear
Following
cc

24. Who you are aiming to read a message
cyberbullying
audience
To
for

25. An abusive message that is directed toward someone
Hoping
sarcasm
email flame
Yours

26. _____ to see you soon.
cc
request
Hoping
for

27. Thank you _____ your letter.
reply
for
writing
request

28. Don't _____ to contact me for more details.
sarcasm
writing
hesitate
Hoping