Test your basic knowledge |

Emails

Instructions:

Answer 28 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. _____ our phone conversation today - ...
Following
for
cc
BCC

2. Who you are aiming to read a message
audience
Yours
request
Yours

3. _____ Mr Smith
In
for
writing
Dear

4. Best _____
sorry
request
Yours
regards

5. This refers to the placement and choice of words - how you use them - and the sentence structure that is used in an email
audience
email flame
sarcasm
tone

6. In _____ to your letter...
audience
reply
Dear
To

7. Blind carbon copy - used to hide addresses from other recipients of the message - useful for broadcast emails - useful for protecting privacy because all email addresses are hidden
sarcasm
To
BCC
hesitate

8. Don't _____ to contact me for more details.
Yours
hesitate
regards
This

9. Concerning your _____ about our products...
reply
hesitate
request
attaching

10. Deliberate - repeated harm caused through electronic media taht is considered a computer crime
In
cyberbullying
email flame
writing

11. Carbon copy - used to provide information to others but no action is required
cc
writing
cyberbullying
audience

12. I am _____ two files to this email.
attaching
Dear
cyberbullying
Hoping

13. I look _____ to seeing you next week.
To
apologize
forward
hesitate

14. _____ letter is to inform you ...
This
To
Following
reply

15. I _____ for not replying sooner to your letter.
apologize
To
attaching
pleased

16. I am _____ to enquire about...
writing
cyberbullying
To
BCC

17. I _____ a copy of your contract in this letter.
attaching
sarcasm
Yours
enclose

18. Let me _____ if you need any more information.
hesitate
Yours
apologize
know

19. _____ sincerely.
hesitate
attaching
Following
Yours

20. I am _____ to accept your job application.
To
Yours
pleased
This

21. I am _____ to inform you about the delay.
sorry
sarcasm
know
Hoping

22. Thank you _____ your letter.
Hoping
pleased
for
cc

23. An abusive message that is directed toward someone
To
hesitate
email flame
Following

24. _____ to see you soon.
apologize
Yours
Dear
Hoping

25. Used when we are sending something to someone directly
Yours
To
enclose
writing

26. _____ sincerely
pleased
Yours
tone
apologize

27. _____answer to your question...
Following
In
for
enclose

28. This is difficult to display through email
hesitate
for
sarcasm
Yours