Test your basic knowledge |

Emails

Instructions:

Answer 28 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An abusive message that is directed toward someone
In
email flame
forward
tone

2. I am _____ two files to this email.
attaching
tone
reply
BCC

3. _____answer to your question...
In
This
email flame
hesitate

4. _____ to see you soon.
request
enclose
Hoping
Following

5. Concerning your _____ about our products...
request
BCC
cc
To

6. Don't _____ to contact me for more details.
hesitate
cyberbullying
This
for

7. Best _____
BCC
To
regards
In

8. I look _____ to seeing you next week.
Hoping
forward
regards
request

9. In _____ to your letter...
reply
sorry
This
cc

10. I _____ a copy of your contract in this letter.
This
Following
enclose
Yours

11. Carbon copy - used to provide information to others but no action is required
Yours
regards
cc
writing

12. Blind carbon copy - used to hide addresses from other recipients of the message - useful for broadcast emails - useful for protecting privacy because all email addresses are hidden
forward
tone
BCC
sarcasm

13. Who you are aiming to read a message
In
audience
regards
for

14. This is difficult to display through email
sarcasm
pleased
In
Yours

15. Thank you _____ your letter.
audience
attaching
for
BCC

16. I am _____ to inform you about the delay.
reply
pleased
know
sorry

17. _____ letter is to inform you ...
This
enclose
cc
tone

18. I am _____ to accept your job application.
pleased
sorry
cyberbullying
for

19. _____ sincerely.
Yours
writing
reply
In

20. Deliberate - repeated harm caused through electronic media taht is considered a computer crime
attaching
cyberbullying
Hoping
enclose

21. _____ sincerely
sorry
BCC
email flame
Yours

22. Used when we are sending something to someone directly
To
Yours
forward
enclose

23. I _____ for not replying sooner to your letter.
cc
apologize
forward
Yours

24. I am _____ to enquire about...
cyberbullying
request
forward
writing

25. This refers to the placement and choice of words - how you use them - and the sentence structure that is used in an email
request
forward
know
tone

26. _____ our phone conversation today - ...
cc
sarcasm
pleased
Following

27. _____ Mr Smith
Following
Dear
Hoping
sarcasm

28. Let me _____ if you need any more information.
pleased
know
BCC
sorry