Test your basic knowledge |

Emails

Instructions:

Answer 28 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. This refers to the placement and choice of words - how you use them - and the sentence structure that is used in an email
tone
forward
regards
request

2. _____ sincerely.
forward
BCC
Following
Yours

3. _____ letter is to inform you ...
know
This
apologize
request

4. Deliberate - repeated harm caused through electronic media taht is considered a computer crime
cyberbullying
for
writing
BCC

5. Let me _____ if you need any more information.
Dear
request
know
sorry

6. _____ to see you soon.
for
know
Hoping
Dear

7. Don't _____ to contact me for more details.
BCC
hesitate
reply
Hoping

8. I am _____ to enquire about...
request
writing
To
cc

9. Thank you _____ your letter.
Yours
cc
for
reply

10. Used when we are sending something to someone directly
email flame
enclose
To
cyberbullying

11. I _____ a copy of your contract in this letter.
tone
enclose
Yours
attaching

12. This is difficult to display through email
In
regards
sarcasm
writing

13. I am _____ two files to this email.
writing
attaching
email flame
Hoping

14. I am _____ to inform you about the delay.
sorry
request
tone
Yours

15. Carbon copy - used to provide information to others but no action is required
attaching
cc
email flame
Dear

16. I am _____ to accept your job application.
pleased
attaching
reply
Yours

17. _____ Mr Smith
sarcasm
Dear
audience
Hoping

18. An abusive message that is directed toward someone
Following
In
audience
email flame

19. I _____ for not replying sooner to your letter.
This
apologize
In
writing

20. _____ sincerely
sarcasm
Dear
audience
Yours

21. _____ our phone conversation today - ...
Following
Hoping
request
Yours

22. Blind carbon copy - used to hide addresses from other recipients of the message - useful for broadcast emails - useful for protecting privacy because all email addresses are hidden
Hoping
BCC
To
apologize

23. In _____ to your letter...
sarcasm
reply
writing
Dear

24. _____answer to your question...
tone
In
Yours
Yours

25. I look _____ to seeing you next week.
forward
writing
email flame
audience

26. Who you are aiming to read a message
audience
cyberbullying
apologize
sarcasm

27. Best _____
Hoping
regards
request
This

28. Concerning your _____ about our products...
know
BCC
request
Yours