Test your basic knowledge |

Emails

Instructions:

Answer 28 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. I _____ a copy of your contract in this letter.
Hoping
for
enclose
To

2. An abusive message that is directed toward someone
pleased
In
email flame
for

3. Used when we are sending something to someone directly
BCC
To
hesitate
Yours

4. I am _____ two files to this email.
BCC
Following
Yours
attaching

5. I am _____ to accept your job application.
pleased
writing
email flame
Following

6. _____ sincerely.
regards
Following
Yours
sarcasm

7. _____ Mr Smith
enclose
Dear
This
know

8. Carbon copy - used to provide information to others but no action is required
cyberbullying
request
cc
sorry

9. Blind carbon copy - used to hide addresses from other recipients of the message - useful for broadcast emails - useful for protecting privacy because all email addresses are hidden
audience
sarcasm
Dear
BCC

10. Thank you _____ your letter.
cyberbullying
In
audience
for

11. _____ to see you soon.
Hoping
attaching
Yours
pleased

12. _____ sincerely
reply
BCC
This
Yours

13. Deliberate - repeated harm caused through electronic media taht is considered a computer crime
To
regards
Hoping
cyberbullying

14. In _____ to your letter...
audience
tone
Yours
reply

15. I am _____ to inform you about the delay.
sorry
Yours
Following
tone

16. Let me _____ if you need any more information.
regards
know
for
email flame

17. _____answer to your question...
To
for
cc
In

18. I am _____ to enquire about...
Dear
know
regards
writing

19. _____ our phone conversation today - ...
Hoping
Following
enclose
In

20. This refers to the placement and choice of words - how you use them - and the sentence structure that is used in an email
Hoping
Dear
tone
regards

21. Concerning your _____ about our products...
request
reply
To
BCC

22. Who you are aiming to read a message
sarcasm
audience
cc
for

23. I look _____ to seeing you next week.
tone
forward
hesitate
audience

24. This is difficult to display through email
apologize
sarcasm
BCC
Yours

25. I _____ for not replying sooner to your letter.
regards
tone
cc
apologize

26. _____ letter is to inform you ...
Yours
for
This
Yours

27. Don't _____ to contact me for more details.
for
tone
BCC
hesitate

28. Best _____
pleased
regards
BCC
In