SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
Search
Test your basic knowledge |
Emails
Start Test
Study First
Subjects
:
it-skills
,
soft-skills
Instructions:
Answer 28 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. _____ Mr Smith
Hoping
for
Yours
Dear
2. _____answer to your question...
cyberbullying
apologize
In
sarcasm
3. Concerning your _____ about our products...
reply
Yours
To
request
4. I am _____ to enquire about...
writing
audience
request
apologize
5. An abusive message that is directed toward someone
reply
Hoping
cc
email flame
6. _____ our phone conversation today - ...
attaching
Following
regards
This
7. I am _____ to accept your job application.
Dear
pleased
audience
Yours
8. Used when we are sending something to someone directly
audience
writing
To
pleased
9. I am _____ two files to this email.
attaching
for
email flame
tone
10. _____ sincerely
cyberbullying
BCC
reply
Yours
11. This refers to the placement and choice of words - how you use them - and the sentence structure that is used in an email
apologize
tone
This
cyberbullying
12. Deliberate - repeated harm caused through electronic media taht is considered a computer crime
apologize
BCC
cyberbullying
pleased
13. Best _____
regards
cc
tone
email flame
14. This is difficult to display through email
email flame
This
sarcasm
sorry
15. Carbon copy - used to provide information to others but no action is required
hesitate
audience
forward
cc
16. Thank you _____ your letter.
enclose
for
Following
hesitate
17. I look _____ to seeing you next week.
Yours
forward
cyberbullying
Dear
18. In _____ to your letter...
reply
attaching
sorry
hesitate
19. _____ letter is to inform you ...
for
This
enclose
sorry
20. Who you are aiming to read a message
sorry
audience
In
apologize
21. I am _____ to inform you about the delay.
forward
Yours
Hoping
sorry
22. Blind carbon copy - used to hide addresses from other recipients of the message - useful for broadcast emails - useful for protecting privacy because all email addresses are hidden
BCC
reply
sorry
Hoping
23. _____ to see you soon.
Hoping
cc
reply
To
24. Don't _____ to contact me for more details.
hesitate
Following
In
This
25. _____ sincerely.
writing
pleased
Yours
Following
26. Let me _____ if you need any more information.
know
In
hesitate
BCC
27. I _____ a copy of your contract in this letter.
enclose
Following
sarcasm
reply
28. I _____ for not replying sooner to your letter.
apologize
sorry
pleased
Yours