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Test your basic knowledge |
Emails
Start Test
Study First
Subjects
:
it-skills
,
soft-skills
Instructions:
Answer 28 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. This refers to the placement and choice of words - how you use them - and the sentence structure that is used in an email
Following
Dear
BCC
tone
2. _____ our phone conversation today - ...
Following
cyberbullying
reply
This
3. _____ Mr Smith
Dear
This
To
Hoping
4. _____ to see you soon.
attaching
tone
Hoping
cc
5. Don't _____ to contact me for more details.
know
In
hesitate
attaching
6. In _____ to your letter...
reply
pleased
tone
forward
7. _____ sincerely
Yours
Hoping
audience
reply
8. I am _____ to accept your job application.
pleased
Hoping
writing
tone
9. I _____ a copy of your contract in this letter.
email flame
enclose
hesitate
reply
10. Concerning your _____ about our products...
apologize
request
enclose
for
11. _____ sincerely.
regards
hesitate
enclose
Yours
12. I _____ for not replying sooner to your letter.
Yours
apologize
cyberbullying
cc
13. I am _____ to inform you about the delay.
sorry
know
cyberbullying
sarcasm
14. Let me _____ if you need any more information.
know
email flame
hesitate
In
15. _____answer to your question...
In
BCC
reply
writing
16. This is difficult to display through email
sarcasm
regards
cc
Dear
17. I am _____ two files to this email.
audience
Hoping
attaching
Dear
18. _____ letter is to inform you ...
This
writing
email flame
know
19. An abusive message that is directed toward someone
apologize
To
email flame
for
20. Carbon copy - used to provide information to others but no action is required
request
cc
hesitate
Yours
21. I look _____ to seeing you next week.
forward
know
sarcasm
In
22. Best _____
sorry
writing
regards
BCC
23. Who you are aiming to read a message
email flame
cyberbullying
audience
Yours
24. Deliberate - repeated harm caused through electronic media taht is considered a computer crime
writing
Yours
sarcasm
cyberbullying
25. Blind carbon copy - used to hide addresses from other recipients of the message - useful for broadcast emails - useful for protecting privacy because all email addresses are hidden
In
This
BCC
audience
26. I am _____ to enquire about...
Yours
cc
forward
writing
27. Thank you _____ your letter.
for
sarcasm
request
enclose
28. Used when we are sending something to someone directly
attaching
To
tone
for