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Test your basic knowledge |
Emails
Start Test
Study First
Subjects
:
it-skills
,
soft-skills
Instructions:
Answer 28 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Thank you _____ your letter.
for
BCC
request
cyberbullying
2. _____ our phone conversation today - ...
attaching
Following
tone
sarcasm
3. Used when we are sending something to someone directly
To
forward
Yours
In
4. Carbon copy - used to provide information to others but no action is required
sorry
cc
In
attaching
5. I am _____ two files to this email.
attaching
hesitate
sarcasm
To
6. _____ sincerely
pleased
Following
sarcasm
Yours
7. This is difficult to display through email
sarcasm
Yours
reply
This
8. This refers to the placement and choice of words - how you use them - and the sentence structure that is used in an email
know
tone
hesitate
audience
9. _____ Mr Smith
audience
sorry
writing
Dear
10. I am _____ to enquire about...
writing
To
hesitate
Yours
11. An abusive message that is directed toward someone
regards
In
email flame
attaching
12. I _____ for not replying sooner to your letter.
attaching
sarcasm
Yours
apologize
13. Deliberate - repeated harm caused through electronic media taht is considered a computer crime
cc
BCC
cyberbullying
writing
14. Blind carbon copy - used to hide addresses from other recipients of the message - useful for broadcast emails - useful for protecting privacy because all email addresses are hidden
Hoping
tone
forward
BCC
15. _____ sincerely.
attaching
audience
reply
Yours
16. Who you are aiming to read a message
sarcasm
reply
forward
audience
17. Best _____
cc
regards
Yours
attaching
18. In _____ to your letter...
reply
hesitate
cyberbullying
request
19. Let me _____ if you need any more information.
email flame
know
forward
pleased
20. _____answer to your question...
BCC
attaching
cyberbullying
In
21. _____ letter is to inform you ...
This
pleased
Hoping
sorry
22. I am _____ to accept your job application.
BCC
pleased
Yours
To
23. I look _____ to seeing you next week.
cc
attaching
Yours
forward
24. I am _____ to inform you about the delay.
sorry
hesitate
attaching
In
25. _____ to see you soon.
know
request
Hoping
Following
26. I _____ a copy of your contract in this letter.
enclose
Dear
email flame
apologize
27. Concerning your _____ about our products...
cc
Yours
tone
request
28. Don't _____ to contact me for more details.
forward
hesitate
cc
Yours