Test your basic knowledge |

Emails

Instructions:

Answer 28 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. This is difficult to display through email
sarcasm
writing
In
request

2. I am _____ to enquire about...
writing
In
Hoping
for

3. Carbon copy - used to provide information to others but no action is required
cc
forward
reply
This

4. I am _____ two files to this email.
audience
attaching
Dear
regards

5. _____answer to your question...
pleased
request
BCC
In

6. I am _____ to accept your job application.
Hoping
pleased
hesitate
request

7. I am _____ to inform you about the delay.
tone
hesitate
sorry
for

8. I _____ for not replying sooner to your letter.
pleased
Hoping
apologize
request

9. In _____ to your letter...
know
audience
Yours
reply

10. Blind carbon copy - used to hide addresses from other recipients of the message - useful for broadcast emails - useful for protecting privacy because all email addresses are hidden
hesitate
Yours
writing
BCC

11. Used when we are sending something to someone directly
To
In
audience
Hoping

12. Concerning your _____ about our products...
Yours
cyberbullying
request
reply

13. _____ letter is to inform you ...
Hoping
audience
hesitate
This

14. _____ sincerely.
enclose
Yours
BCC
know

15. This refers to the placement and choice of words - how you use them - and the sentence structure that is used in an email
In
regards
Yours
tone

16. _____ our phone conversation today - ...
sorry
Yours
cyberbullying
Following

17. Don't _____ to contact me for more details.
sarcasm
audience
apologize
hesitate

18. _____ Mr Smith
In
sarcasm
Dear
To

19. Who you are aiming to read a message
Hoping
audience
To
BCC

20. Thank you _____ your letter.
BCC
for
Yours
regards

21. An abusive message that is directed toward someone
Dear
forward
email flame
audience

22. I look _____ to seeing you next week.
Hoping
This
To
forward

23. I _____ a copy of your contract in this letter.
BCC
sarcasm
enclose
Yours

24. Deliberate - repeated harm caused through electronic media taht is considered a computer crime
forward
for
cyberbullying
Yours

25. Let me _____ if you need any more information.
enclose
know
for
hesitate

26. Best _____
know
Yours
Hoping
regards

27. _____ to see you soon.
request
Dear
cyberbullying
Hoping

28. _____ sincerely
pleased
Yours
cc
audience