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Test your basic knowledge |
Emails
Start Test
Study First
Subjects
:
it-skills
,
soft-skills
Instructions:
Answer 28 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Let me _____ if you need any more information.
sorry
In
know
Following
2. Best _____
Following
Hoping
cc
regards
3. I look _____ to seeing you next week.
enclose
forward
email flame
writing
4. Used when we are sending something to someone directly
hesitate
Yours
forward
To
5. I _____ for not replying sooner to your letter.
audience
reply
apologize
attaching
6. In _____ to your letter...
Yours
writing
cyberbullying
reply
7. I am _____ to inform you about the delay.
email flame
sorry
BCC
hesitate
8. Blind carbon copy - used to hide addresses from other recipients of the message - useful for broadcast emails - useful for protecting privacy because all email addresses are hidden
In
pleased
apologize
BCC
9. _____ letter is to inform you ...
reply
This
forward
for
10. _____ sincerely.
Yours
email flame
sarcasm
cc
11. I _____ a copy of your contract in this letter.
enclose
apologize
cyberbullying
Yours
12. I am _____ to accept your job application.
pleased
sorry
for
Hoping
13. Deliberate - repeated harm caused through electronic media taht is considered a computer crime
cyberbullying
email flame
sarcasm
know
14. An abusive message that is directed toward someone
hesitate
email flame
reply
forward
15. Thank you _____ your letter.
pleased
for
email flame
To
16. _____ our phone conversation today - ...
for
pleased
audience
Following
17. This is difficult to display through email
apologize
know
tone
sarcasm
18. Concerning your _____ about our products...
In
This
hesitate
request
19. This refers to the placement and choice of words - how you use them - and the sentence structure that is used in an email
tone
audience
email flame
reply
20. Who you are aiming to read a message
reply
audience
Following
writing
21. Carbon copy - used to provide information to others but no action is required
Yours
BCC
cc
request
22. I am _____ to enquire about...
writing
sarcasm
Following
know
23. _____answer to your question...
cyberbullying
hesitate
Following
In
24. _____ Mr Smith
Hoping
pleased
Dear
audience
25. _____ sincerely
enclose
Yours
for
writing
26. Don't _____ to contact me for more details.
apologize
hesitate
reply
email flame
27. I am _____ two files to this email.
pleased
apologize
attaching
cyberbullying
28. _____ to see you soon.
tone
This
Hoping
writing