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Test your basic knowledge |
Emails
Start Test
Study First
Subjects
:
it-skills
,
soft-skills
Instructions:
Answer 28 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. _____ our phone conversation today - ...
Following
forward
writing
This
2. I _____ a copy of your contract in this letter.
Yours
tone
know
enclose
3. _____ to see you soon.
Hoping
attaching
audience
In
4. In _____ to your letter...
In
cyberbullying
reply
email flame
5. Best _____
regards
cc
apologize
Hoping
6. An abusive message that is directed toward someone
email flame
Hoping
forward
request
7. Who you are aiming to read a message
Dear
forward
reply
audience
8. I am _____ to accept your job application.
know
In
Hoping
pleased
9. Thank you _____ your letter.
email flame
Yours
for
sarcasm
10. Carbon copy - used to provide information to others but no action is required
Yours
reply
cc
tone
11. I am _____ to inform you about the delay.
writing
for
sorry
Dear
12. Let me _____ if you need any more information.
Hoping
attaching
sorry
know
13. Don't _____ to contact me for more details.
hesitate
In
apologize
request
14. _____ sincerely
email flame
Yours
know
enclose
15. Blind carbon copy - used to hide addresses from other recipients of the message - useful for broadcast emails - useful for protecting privacy because all email addresses are hidden
BCC
Yours
cyberbullying
hesitate
16. _____ letter is to inform you ...
To
pleased
This
Dear
17. I _____ for not replying sooner to your letter.
hesitate
forward
sarcasm
apologize
18. This refers to the placement and choice of words - how you use them - and the sentence structure that is used in an email
request
apologize
reply
tone
19. Concerning your _____ about our products...
for
know
request
Following
20. I look _____ to seeing you next week.
BCC
for
cc
forward
21. _____ Mr Smith
reply
writing
Dear
enclose
22. _____answer to your question...
To
regards
writing
In
23. I am _____ to enquire about...
Yours
know
In
writing
24. _____ sincerely.
Yours
regards
attaching
Following
25. I am _____ two files to this email.
sarcasm
know
cyberbullying
attaching
26. Used when we are sending something to someone directly
BCC
To
for
This
27. Deliberate - repeated harm caused through electronic media taht is considered a computer crime
writing
audience
Dear
cyberbullying
28. This is difficult to display through email
know
sarcasm
cc
sorry