Test your basic knowledge |

Emails

Instructions:

Answer 28 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. This refers to the placement and choice of words - how you use them - and the sentence structure that is used in an email
Following
Dear
BCC
tone

2. _____ our phone conversation today - ...
Following
cyberbullying
reply
This

3. _____ Mr Smith
Dear
This
To
Hoping

4. _____ to see you soon.
attaching
tone
Hoping
cc

5. Don't _____ to contact me for more details.
know
In
hesitate
attaching

6. In _____ to your letter...
reply
pleased
tone
forward

7. _____ sincerely
Yours
Hoping
audience
reply

8. I am _____ to accept your job application.
pleased
Hoping
writing
tone

9. I _____ a copy of your contract in this letter.
email flame
enclose
hesitate
reply

10. Concerning your _____ about our products...
apologize
request
enclose
for

11. _____ sincerely.
regards
hesitate
enclose
Yours

12. I _____ for not replying sooner to your letter.
Yours
apologize
cyberbullying
cc

13. I am _____ to inform you about the delay.
sorry
know
cyberbullying
sarcasm

14. Let me _____ if you need any more information.
know
email flame
hesitate
In

15. _____answer to your question...
In
BCC
reply
writing

16. This is difficult to display through email
sarcasm
regards
cc
Dear

17. I am _____ two files to this email.
audience
Hoping
attaching
Dear

18. _____ letter is to inform you ...
This
writing
email flame
know

19. An abusive message that is directed toward someone
apologize
To
email flame
for

20. Carbon copy - used to provide information to others but no action is required
request
cc
hesitate
Yours

21. I look _____ to seeing you next week.
forward
know
sarcasm
In

22. Best _____
sorry
writing
regards
BCC

23. Who you are aiming to read a message
email flame
cyberbullying
audience
Yours

24. Deliberate - repeated harm caused through electronic media taht is considered a computer crime
writing
Yours
sarcasm
cyberbullying

25. Blind carbon copy - used to hide addresses from other recipients of the message - useful for broadcast emails - useful for protecting privacy because all email addresses are hidden
In
This
BCC
audience

26. I am _____ to enquire about...
Yours
cc
forward
writing

27. Thank you _____ your letter.
for
sarcasm
request
enclose

28. Used when we are sending something to someone directly
attaching
To
tone
for