Test your basic knowledge |

Emails

Instructions:

Answer 28 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Carbon copy - used to provide information to others but no action is required
sarcasm
writing
cc
pleased

2. Let me _____ if you need any more information.
sorry
regards
know
To

3. I look _____ to seeing you next week.
request
regards
forward
Yours

4. _____answer to your question...
request
In
apologize
for

5. I am _____ to enquire about...
hesitate
sorry
Yours
writing

6. I _____ for not replying sooner to your letter.
forward
apologize
To
pleased

7. _____ sincerely.
pleased
BCC
for
Yours

8. _____ letter is to inform you ...
This
In
know
tone

9. _____ to see you soon.
cc
Hoping
know
for

10. Best _____
Hoping
know
reply
regards

11. Blind carbon copy - used to hide addresses from other recipients of the message - useful for broadcast emails - useful for protecting privacy because all email addresses are hidden
Yours
cc
BCC
enclose

12. I am _____ two files to this email.
cc
In
tone
attaching

13. Who you are aiming to read a message
know
regards
Yours
audience

14. Used when we are sending something to someone directly
To
This
cc
regards

15. _____ Mr Smith
In
writing
audience
Dear

16. Concerning your _____ about our products...
To
audience
know
request

17. Don't _____ to contact me for more details.
To
Yours
Dear
hesitate

18. This is difficult to display through email
enclose
sarcasm
attaching
hesitate

19. I am _____ to accept your job application.
cc
pleased
know
cyberbullying

20. _____ sincerely
In
for
Yours
pleased

21. I am _____ to inform you about the delay.
hesitate
forward
sorry
Following

22. An abusive message that is directed toward someone
sarcasm
email flame
To
BCC

23. _____ our phone conversation today - ...
Following
tone
apologize
enclose

24. Deliberate - repeated harm caused through electronic media taht is considered a computer crime
cyberbullying
sarcasm
Yours
writing

25. Thank you _____ your letter.
To
for
sorry
regards

26. In _____ to your letter...
request
reply
In
sarcasm

27. I _____ a copy of your contract in this letter.
enclose
tone
Dear
pleased

28. This refers to the placement and choice of words - how you use them - and the sentence structure that is used in an email
email flame
tone
hesitate
for