Test your basic knowledge |

Emails

Instructions:

Answer 28 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. This refers to the placement and choice of words - how you use them - and the sentence structure that is used in an email
tone
enclose
BCC
writing

2. An abusive message that is directed toward someone
email flame
sorry
reply
Yours

3. Carbon copy - used to provide information to others but no action is required
Hoping
hesitate
cc
email flame

4. I look _____ to seeing you next week.
forward
tone
apologize
hesitate

5. _____ sincerely
audience
enclose
Following
Yours

6. In _____ to your letter...
reply
regards
know
request

7. I am _____ to enquire about...
reply
writing
email flame
In

8. Deliberate - repeated harm caused through electronic media taht is considered a computer crime
audience
To
cc
cyberbullying

9. _____ to see you soon.
Hoping
Dear
hesitate
pleased

10. _____ Mr Smith
forward
sorry
attaching
Dear

11. _____ letter is to inform you ...
audience
Yours
reply
This

12. Thank you _____ your letter.
know
In
hesitate
for

13. I am _____ to inform you about the delay.
forward
audience
Yours
sorry

14. _____answer to your question...
reply
cyberbullying
In
tone

15. Don't _____ to contact me for more details.
hesitate
request
cyberbullying
for

16. Let me _____ if you need any more information.
know
Following
reply
Hoping

17. Concerning your _____ about our products...
BCC
Following
Yours
request

18. Who you are aiming to read a message
In
for
audience
Yours

19. I am _____ two files to this email.
sarcasm
In
Hoping
attaching

20. I _____ for not replying sooner to your letter.
apologize
request
sarcasm
Dear

21. _____ our phone conversation today - ...
sorry
To
Following
Yours

22. Best _____
forward
regards
In
Dear

23. _____ sincerely.
Yours
tone
email flame
To

24. I am _____ to accept your job application.
attaching
This
pleased
cc

25. Used when we are sending something to someone directly
forward
To
cyberbullying
Hoping

26. Blind carbon copy - used to hide addresses from other recipients of the message - useful for broadcast emails - useful for protecting privacy because all email addresses are hidden
BCC
apologize
reply
Hoping

27. I _____ a copy of your contract in this letter.
enclose
attaching
In
reply

28. This is difficult to display through email
sarcasm
Yours
tone
audience