Test your basic knowledge |

Emails

Instructions:

Answer 28 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. _____ our phone conversation today - ...
Yours
forward
regards
Following

2. This is difficult to display through email
sarcasm
Dear
hesitate
know

3. This refers to the placement and choice of words - how you use them - and the sentence structure that is used in an email
pleased
forward
audience
tone

4. Best _____
request
regards
forward
reply

5. Don't _____ to contact me for more details.
Yours
sarcasm
hesitate
Hoping

6. Blind carbon copy - used to hide addresses from other recipients of the message - useful for broadcast emails - useful for protecting privacy because all email addresses are hidden
writing
BCC
audience
hesitate

7. _____ sincerely
attaching
for
apologize
Yours

8. Used when we are sending something to someone directly
cc
To
Dear
attaching

9. I am _____ to inform you about the delay.
forward
sorry
attaching
Yours

10. Concerning your _____ about our products...
for
tone
know
request

11. Let me _____ if you need any more information.
In
apologize
enclose
know

12. _____ letter is to inform you ...
This
Dear
To
sarcasm

13. _____ to see you soon.
forward
Hoping
BCC
sorry

14. _____ sincerely.
forward
Yours
Dear
audience

15. Thank you _____ your letter.
know
writing
for
audience

16. I am _____ two files to this email.
enclose
Yours
attaching
audience

17. I _____ a copy of your contract in this letter.
Following
enclose
Yours
apologize

18. Carbon copy - used to provide information to others but no action is required
regards
Yours
cc
BCC

19. I look _____ to seeing you next week.
forward
apologize
know
email flame

20. I am _____ to accept your job application.
This
BCC
pleased
attaching

21. _____ Mr Smith
Dear
apologize
Yours
In

22. In _____ to your letter...
for
reply
forward
cc

23. An abusive message that is directed toward someone
email flame
In
pleased
enclose

24. Deliberate - repeated harm caused through electronic media taht is considered a computer crime
request
To
cyberbullying
apologize

25. _____answer to your question...
tone
Dear
forward
In

26. Who you are aiming to read a message
Following
reply
Dear
audience

27. I _____ for not replying sooner to your letter.
reply
apologize
Yours
pleased

28. I am _____ to enquire about...
writing
To
reply
Yours