Test your basic knowledge |

Emails

Instructions:

Answer 28 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. I look _____ to seeing you next week.
enclose
request
audience
forward

2. This is difficult to display through email
hesitate
reply
This
sarcasm

3. _____ letter is to inform you ...
tone
attaching
In
This

4. Used when we are sending something to someone directly
To
reply
tone
Yours

5. I am _____ to inform you about the delay.
cyberbullying
Following
sorry
hesitate

6. _____ sincerely
Hoping
apologize
To
Yours

7. Don't _____ to contact me for more details.
Following
hesitate
apologize
To

8. Thank you _____ your letter.
Hoping
for
Following
request

9. I _____ for not replying sooner to your letter.
apologize
Dear
pleased
hesitate

10. _____ sincerely.
Yours
enclose
cyberbullying
sorry

11. Who you are aiming to read a message
audience
Dear
apologize
tone

12. In _____ to your letter...
enclose
In
reply
audience

13. Deliberate - repeated harm caused through electronic media taht is considered a computer crime
To
attaching
cyberbullying
Following

14. _____answer to your question...
To
Following
In
Yours

15. Concerning your _____ about our products...
forward
request
know
reply

16. Best _____
request
sorry
Hoping
regards

17. I _____ a copy of your contract in this letter.
In
for
writing
enclose

18. Blind carbon copy - used to hide addresses from other recipients of the message - useful for broadcast emails - useful for protecting privacy because all email addresses are hidden
pleased
BCC
This
for

19. An abusive message that is directed toward someone
email flame
BCC
In
for

20. This refers to the placement and choice of words - how you use them - and the sentence structure that is used in an email
sorry
attaching
enclose
tone

21. Let me _____ if you need any more information.
know
apologize
In
for

22. I am _____ to accept your job application.
Following
pleased
Hoping
hesitate

23. I am _____ to enquire about...
for
writing
audience
sorry

24. I am _____ two files to this email.
cc
Yours
hesitate
attaching

25. _____ to see you soon.
request
audience
Hoping
hesitate

26. _____ Mr Smith
cc
forward
hesitate
Dear

27. _____ our phone conversation today - ...
Hoping
pleased
Following
Yours

28. Carbon copy - used to provide information to others but no action is required
BCC
Following
cc
Hoping