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Test your basic knowledge |
Emails
Start Test
Study First
Subjects
:
it-skills
,
soft-skills
Instructions:
Answer 28 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. _____ to see you soon.
Hoping
know
BCC
Following
2. Deliberate - repeated harm caused through electronic media taht is considered a computer crime
know
hesitate
cyberbullying
To
3. _____answer to your question...
cc
email flame
This
In
4. _____ our phone conversation today - ...
Following
apologize
know
regards
5. I am _____ to enquire about...
apologize
writing
sorry
Yours
6. I _____ a copy of your contract in this letter.
enclose
This
request
apologize
7. This is difficult to display through email
This
To
reply
sarcasm
8. I am _____ to inform you about the delay.
sorry
forward
BCC
attaching
9. Carbon copy - used to provide information to others but no action is required
enclose
Following
cc
apologize
10. Blind carbon copy - used to hide addresses from other recipients of the message - useful for broadcast emails - useful for protecting privacy because all email addresses are hidden
reply
BCC
request
Dear
11. Best _____
cyberbullying
BCC
regards
tone
12. Used when we are sending something to someone directly
request
To
sarcasm
writing
13. Let me _____ if you need any more information.
audience
enclose
reply
know
14. I am _____ to accept your job application.
email flame
forward
cyberbullying
pleased
15. _____ letter is to inform you ...
Yours
This
writing
regards
16. I _____ for not replying sooner to your letter.
To
request
apologize
hesitate
17. Concerning your _____ about our products...
request
sarcasm
Yours
tone
18. In _____ to your letter...
regards
cyberbullying
email flame
reply
19. _____ sincerely
cyberbullying
Yours
request
audience
20. I look _____ to seeing you next week.
Yours
tone
forward
know
21. This refers to the placement and choice of words - how you use them - and the sentence structure that is used in an email
for
Yours
apologize
tone
22. _____ Mr Smith
To
pleased
Dear
sorry
23. Thank you _____ your letter.
To
This
audience
for
24. Don't _____ to contact me for more details.
request
apologize
know
hesitate
25. I am _____ two files to this email.
request
attaching
tone
cyberbullying
26. An abusive message that is directed toward someone
regards
sarcasm
email flame
audience
27. _____ sincerely.
This
email flame
Yours
BCC
28. Who you are aiming to read a message
regards
pleased
To
audience