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Test your basic knowledge |
Emails
Start Test
Study First
Subjects
:
it-skills
,
soft-skills
Instructions:
Answer 28 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Who you are aiming to read a message
This
attaching
for
audience
2. I am _____ to accept your job application.
enclose
pleased
regards
hesitate
3. Concerning your _____ about our products...
for
request
tone
enclose
4. _____answer to your question...
To
cyberbullying
cc
In
5. Deliberate - repeated harm caused through electronic media taht is considered a computer crime
apologize
pleased
cyberbullying
Yours
6. Blind carbon copy - used to hide addresses from other recipients of the message - useful for broadcast emails - useful for protecting privacy because all email addresses are hidden
enclose
writing
request
BCC
7. Used when we are sending something to someone directly
sarcasm
Yours
To
In
8. Thank you _____ your letter.
BCC
email flame
for
know
9. This is difficult to display through email
writing
sorry
In
sarcasm
10. I look _____ to seeing you next week.
In
This
forward
tone
11. _____ to see you soon.
request
attaching
Hoping
writing
12. I am _____ to enquire about...
writing
attaching
Hoping
email flame
13. _____ letter is to inform you ...
In
cyberbullying
This
forward
14. _____ sincerely.
cyberbullying
Yours
pleased
regards
15. This refers to the placement and choice of words - how you use them - and the sentence structure that is used in an email
cyberbullying
attaching
tone
sarcasm
16. I _____ a copy of your contract in this letter.
Dear
Hoping
Following
enclose
17. _____ Mr Smith
Dear
cyberbullying
enclose
BCC
18. _____ our phone conversation today - ...
know
Following
sarcasm
reply
19. An abusive message that is directed toward someone
email flame
This
writing
regards
20. Carbon copy - used to provide information to others but no action is required
apologize
cc
writing
This
21. Let me _____ if you need any more information.
for
writing
know
Dear
22. I _____ for not replying sooner to your letter.
pleased
apologize
request
Yours
23. I am _____ to inform you about the delay.
know
Dear
In
sorry
24. _____ sincerely
Dear
cc
tone
Yours
25. I am _____ two files to this email.
Yours
attaching
email flame
Dear
26. Best _____
BCC
Hoping
regards
attaching
27. Don't _____ to contact me for more details.
This
email flame
apologize
hesitate
28. In _____ to your letter...
Hoping
reply
audience
know