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Test your basic knowledge |
Emails
Start Test
Study First
Subjects
:
it-skills
,
soft-skills
Instructions:
Answer 28 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. _____ sincerely.
Following
reply
Yours
hesitate
2. In _____ to your letter...
reply
Yours
To
apologize
3. _____ our phone conversation today - ...
writing
know
Following
Yours
4. I am _____ to inform you about the delay.
sorry
reply
hesitate
cc
5. I am _____ to enquire about...
Hoping
tone
writing
enclose
6. Don't _____ to contact me for more details.
hesitate
cyberbullying
pleased
To
7. _____ letter is to inform you ...
sorry
Hoping
pleased
This
8. I am _____ two files to this email.
attaching
sarcasm
pleased
email flame
9. An abusive message that is directed toward someone
email flame
Following
This
In
10. This is difficult to display through email
sarcasm
Yours
tone
Dear
11. Carbon copy - used to provide information to others but no action is required
cc
email flame
In
forward
12. Thank you _____ your letter.
This
regards
for
Yours
13. I _____ for not replying sooner to your letter.
forward
hesitate
apologize
writing
14. _____ sincerely
sarcasm
attaching
Yours
pleased
15. Who you are aiming to read a message
writing
audience
Yours
forward
16. I look _____ to seeing you next week.
This
know
forward
hesitate
17. Best _____
cc
regards
enclose
sorry
18. _____ Mr Smith
Dear
apologize
know
regards
19. Deliberate - repeated harm caused through electronic media taht is considered a computer crime
This
Yours
cyberbullying
for
20. Let me _____ if you need any more information.
apologize
know
forward
cc
21. Used when we are sending something to someone directly
audience
regards
To
pleased
22. This refers to the placement and choice of words - how you use them - and the sentence structure that is used in an email
tone
sorry
hesitate
for
23. I am _____ to accept your job application.
Yours
pleased
sorry
Hoping
24. Blind carbon copy - used to hide addresses from other recipients of the message - useful for broadcast emails - useful for protecting privacy because all email addresses are hidden
email flame
reply
BCC
In
25. _____answer to your question...
In
writing
reply
email flame
26. I _____ a copy of your contract in this letter.
Dear
sorry
cyberbullying
enclose
27. Concerning your _____ about our products...
request
To
apologize
regards
28. _____ to see you soon.
pleased
Hoping
enclose
In