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Test your basic knowledge |
Emails
Start Test
Study First
Subjects
:
it-skills
,
soft-skills
Instructions:
Answer 28 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. I _____ a copy of your contract in this letter.
Hoping
for
enclose
To
2. An abusive message that is directed toward someone
pleased
In
email flame
for
3. Used when we are sending something to someone directly
BCC
To
hesitate
Yours
4. I am _____ two files to this email.
BCC
Following
Yours
attaching
5. I am _____ to accept your job application.
pleased
writing
email flame
Following
6. _____ sincerely.
regards
Following
Yours
sarcasm
7. _____ Mr Smith
enclose
Dear
This
know
8. Carbon copy - used to provide information to others but no action is required
cyberbullying
request
cc
sorry
9. Blind carbon copy - used to hide addresses from other recipients of the message - useful for broadcast emails - useful for protecting privacy because all email addresses are hidden
audience
sarcasm
Dear
BCC
10. Thank you _____ your letter.
cyberbullying
In
audience
for
11. _____ to see you soon.
Hoping
attaching
Yours
pleased
12. _____ sincerely
reply
BCC
This
Yours
13. Deliberate - repeated harm caused through electronic media taht is considered a computer crime
To
regards
Hoping
cyberbullying
14. In _____ to your letter...
audience
tone
Yours
reply
15. I am _____ to inform you about the delay.
sorry
Yours
Following
tone
16. Let me _____ if you need any more information.
regards
know
for
email flame
17. _____answer to your question...
To
for
cc
In
18. I am _____ to enquire about...
Dear
know
regards
writing
19. _____ our phone conversation today - ...
Hoping
Following
enclose
In
20. This refers to the placement and choice of words - how you use them - and the sentence structure that is used in an email
Hoping
Dear
tone
regards
21. Concerning your _____ about our products...
request
reply
To
BCC
22. Who you are aiming to read a message
sarcasm
audience
cc
for
23. I look _____ to seeing you next week.
tone
forward
hesitate
audience
24. This is difficult to display through email
apologize
sarcasm
BCC
Yours
25. I _____ for not replying sooner to your letter.
regards
tone
cc
apologize
26. _____ letter is to inform you ...
Yours
for
This
Yours
27. Don't _____ to contact me for more details.
for
tone
BCC
hesitate
28. Best _____
pleased
regards
BCC
In