Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Video display for kitchen orders






2. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






3. POS terminal used only for taking orders (no cash drawer)






4. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






5. Prevents info from one guest check from overwriting info from another






6. Using sub recipes as part of a menu item recipe






7. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






8. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






9. Apollo - Amadeus - Galileo - SABRE - TIAS






10. Energy Management system






11. Indicated total sold by each individual server during a shift






12. Non automated bar based on manual checking or honor system






13. Projects furure hotel revenue by using projected occupancy rates and room rates






14. Form of selling with no major party needed






15. Delineates reservation transactions and commisions payable - by travel agent






16. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






17. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






18. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






19. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






20. Indicates the forms of payments used during a shift






21. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






22. Market Code






23. Summary of all relevant sales reports produced during a business week






24. Calculates actual costs to idea costs to indicate areas that need tighter control






25. Indicates expecte beverage income by category






26. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






27. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






28. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






29. Uses intranet - like the dell computer example. Supply chain technology






30. Indicates to managers how well categories of menu items sell and when






31. Produces a continuous detailed record of all POS transactions






32. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






33. Automatic slip feed






34. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






35. A hotel chain's reservation system in which all participating properties are contractually related






36. POS terminal used only for entering orders






37. Travel agents - airlines - consumers






38. Keys proframmable by management for specific menu items






39. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






40. POS printer that's good for printing orders






41. Lowest or highest selling price on a menu






42. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






43. Global Distribution System






44. provides a daily summary of reservation records that were created - modified - or canceled






45. Employee ordering needed supplies or information






46. Selling through internet to the extranet - like online shopping






47. Safes and keycards use this technology for fingerprints - and scanners.






48. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






49. Recipes used to create a part of a menu item






50. Global distribution systems are owned by and used by...