Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Indicates expecte beverage income by category






2. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






3. Indicates the forms of payments used during a shift






4. Centrally controlled - individually controlled - and network controlled.






5. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






6. Recipes used to create a part of a menu item






7. Selling through internet to the extranet - like online shopping






8. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






9. simultaneous buying and selling of an asset in order to profit from a price difference






10. Simultaneous processing






11. Indicates to managers how well categories of menu items sell and when






12. Keyboard overlay for each meal period






13. Automatic form number reader






14. Using sub recipes as part of a menu item recipe






15. Ensures all payments and charges are captured and recorded correctly.






16. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






17. Key card - code based - smart card based - biometric






18. Form of selling with no major party needed






19. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






20. Used in evaluating pricing design and contents of a menu






21. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






22. Global Distribution System






23. Internet distribution systems






24. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






25. Indicated total sold by each individual server during a shift






26. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






27. Global distribution systems are owned by and used by...






28. Summary of all relevant sales reports produced during a business week






29. Calculates actual costs to idea costs to indicate areas that need tighter control






30. Delineates reservation transactions and commisions payable - by travel agent






31. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






32. Lowest or highest selling price on a menu






33. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






34. Price look up keys






35. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






36. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






37. A hotel chain's reservation system in which all participating properties are contractually related






38. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






39. POS terminal used only for taking orders (no cash drawer)






40. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






41. Projects furure hotel revenue by using projected occupancy rates and room rates






42. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






43. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






44. Prevents info from one guest check from overwriting info from another






45. POS printer that is expensive but good for slips and receipts. Quick and fast.






46. POS printer that's good for printing orders






47. Safes and keycards use this technology for fingerprints - and scanners.






48. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






49. Keys proframmable by management for specific menu items






50. Automatic slip feed