Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






2. Indicates to managers how well individual products sell






3. Energy Management system






4. Market Code






5. Automatic form number reader






6. Uses intranet - like the dell computer example. Supply chain technology






7. Form of selling with no major party needed






8. Key card - code based - smart card based - biometric






9. Price look up keys






10. Employee ordering needed supplies or information






11. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






12. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






13. Apollo - Amadeus - Galileo - SABRE - TIAS






14. Automated report showing amounts of individual products sold during a specified period of time






15. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






16. Automatic slip feed






17. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






18. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






19. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






20. Using sub recipes as part of a menu item recipe






21. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






22. Uses an inprinted bar code rather than a manual server entry to access a guest check






23. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






24. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






25. Produces a continuous detailed record of all POS transactions






26. POS printer that is expensive but good for slips and receipts. Quick and fast.






27. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






28. POS terminal used only for entering orders






29. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






30. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






31. Selling through internet to the extranet - like online shopping






32. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






33. Global Distribution System






34. An intermediary between a central reservation system and e-distribution channelse






35. Indicates to managers how well categories of menu items sell and when






36. Non automated bar based on manual checking or honor system






37. Calculates actual costs to idea costs to indicate areas that need tighter control






38. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






39. Delineates reservation transactions and commisions payable - by travel agent






40. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






41. Internet distribution systems






42. Projects furure hotel revenue by using projected occupancy rates and room rates






43. Keyboard overlay for each meal period






44. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






45. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






46. A hotel chain's reservation system in which all participating properties are contractually related






47. Ensures all payments and charges are captured and recorded correctly.






48. Used in evaluating pricing design and contents of a menu






49. Indicated total sold by each individual server during a shift






50. Indicates expecte beverage income by category