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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Energy Management system






2. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






3. Simultaneous processing






4. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






5. Indicated total sold by each individual server during a shift






6. Global Distribution System






7. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






8. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






9. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






10. Price look up keys






11. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






12. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






13. POS printer that's good for printing orders






14. Indicates expecte beverage income by category






15. A hotel chain's reservation system in which all participating properties are contractually related






16. Travel agents - airlines - consumers






17. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






18. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






19. Automatic form number reader






20. Keyboard overlay for each meal period






21. Used in evaluating pricing design and contents of a menu






22. Global distribution systems are owned by and used by...






23. Market Code






24. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






25. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






26. Lowest or highest selling price on a menu






27. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






28. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






29. Selling through internet to the extranet - like online shopping






30. provides a daily summary of reservation records that were created - modified - or canceled






31. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






32. POS terminal used only for taking orders (no cash drawer)






33. Automated report showing amounts of individual products sold during a specified period of time






34. Form of selling with no major party needed






35. Delineates reservation transactions and commisions payable - by travel agent






36. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






37. Automatic slip feed






38. Indicates to managers how well individual products sell






39. Uses intranet - like the dell computer example. Supply chain technology






40. Summary of all relevant sales reports produced during a business week






41. POS terminal used only for entering orders






42. Ensures all payments and charges are captured and recorded correctly.






43. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






44. simultaneous buying and selling of an asset in order to profit from a price difference






45. Indicates to managers how well categories of menu items sell and when






46. Key card - code based - smart card based - biometric






47. Projects furure hotel revenue by using projected occupancy rates and room rates






48. POS printer that is expensive but good for slips and receipts. Quick and fast.






49. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






50. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.