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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
Price point
Global distribution system
Airlines; travel agents
Modifier keys
2. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
Marketing category report
KDU
B2E
Intersell agency
3. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Real time capability
Automated bar
Fingerprint reader POS
Merchant model
4. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
Settlement methods report
Mechanical locking systems
Electronic Locking System
Traditional mini bar
5. Produces a continuous detailed record of all POS transactions
Traditional mini bar
Intranet
Journal printer
B2B
6. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.
GDS
Internet corporation for assigned names and numbers
Web 2.0
EMS
7. Travel agents - airlines - consumers
Web based POS
Web 2.0
PLU keys
Main users of GDS
8. Using sub recipes as part of a menu item recipe
Big names of GDS programs
Dot Matrix Print
Recipe chaining
ASF
9. POS terminal used only for taking orders (no cash drawer)
Body motion sensor detector
Pre check terminal
Types of electronic in room safes
Revenue management
10. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue
Revenue management
Global distribution system
ADNR
Types of EMS
11. Projects furure hotel revenue by using projected occupancy rates and room rates
DSP (disp. serv. provider)
Cashier POS terminal
Pre-set keys
Revenue forecast report
12. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
ASF
Cashier POS terminal
Wholesaler model and merchant model
Weekly sales spreadsheet
13. simultaneous buying and selling of an asset in order to profit from a price difference
Field in PMS to put guest type
Airlines; travel agents
Arbitrage
Weekly sales spreadsheet
14. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers
Electronic Locking System
Distribution switch or bidirectional interface
Merchant model
Server/Pre Check POS terminal
15. Market Code
Semi automated bar
Sales by beverage server report
Sales mix report
Field in PMS to put guest type
16. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
Dot Matrix Print
Distribution switch or bidirectional interface
Big names of GDS programs
Arbitrage
17. Summary of all relevant sales reports produced during a business week
Weekly sales spreadsheet
Body motion sensor detector
Night Audit
Intranet
18. Lowest or highest selling price on a menu
EMS
Microprocessor ELS
Types of EMS
Price point
19. Indicates to managers how well individual products sell
B2E
Sales mix report
Extranet
Revenue forecast report
20. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Most POS systems are based on...
Automated bar
Revenue management
Cashier POS terminal
21. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
Semi automated bar
Menu engineering
Intersell agency
PLU keys
22. Global Distribution System
Wholesaler model and merchant model
GDS
B2C
Types of EMS
23. Automatic form number reader
Microprocessor ELS
C2C
Real time capability
ADNR
24. provides a daily summary of reservation records that were created - modified - or canceled
Reservation transaction record
ADNR
IDS
Types of electronic in room safes
25. Automated report showing amounts of individual products sold during a specified period of time
Dot Matrix Print
Product usage report
Recipe chaining
Sub recipe
26. POS printer that is expensive but good for slips and receipts. Quick and fast.
Intranet
Hardwired ELS
Thermal Printer
C2C
27. A hotel chain's reservation system in which all participating properties are contractually related
Affiliate reservation system
Electronic Locking System
Sales mix report
Seamless integration
28. An intermediary between a central reservation system and e-distribution channelse
Pre-set keys
DSP (disp. serv. provider)
Merchant model
Global distribution system
29. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.
Seamless integration
Dot Matrix Print
Real time capability
Body motion sensor detector
30. Uses intranet - like the dell computer example. Supply chain technology
Biometrics in hotels
B2B
Modifier keys
Airlines; travel agents
31. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
PMS
Modifier keys
IDS
GDS
32. Keyboard overlay for each meal period
PLU keys
Real time capability
Menu board
Microprocessor ELS
33. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.
AFNR
Global distribution system
Web 2.0
Electronic Locking System
34. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Automated bar
Revenue forecast report
Extranet
Benefits of using a POS system
35. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Real time capability
Product usage report
Table Management Systems
B2B
36. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.
Most POS systems are based on...
Arbitrage
Internet
Sales mix report
37. Selling through internet to the extranet - like online shopping
B2C
Intranet
IDS
Web based POS
38. Energy Management system
Hardwired ELS
EMS
AFNR
Web 2.0
39. POS printer that's good for printing orders
Arbitrage
Dot Matrix Print
Menu board
ASF
40. Indicated total sold by each individual server during a shift
Merchant model
Night Audit
Arbitrage
Sales by beverage server report
41. Keys proframmable by management for specific menu items
Reservation transaction record
Web based POS
Internet corporation for assigned names and numbers
Pre-set keys
42. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
Automated bar
ASF
Global distribution system
Microprocessor ELS
43. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
B2C
Most POS systems are based on...
IDS
Intersell agency
44. Global distribution systems are owned by and used by...
Airlines; travel agents
Benefits of using a POS system
ASF
Mechanical locking systems
45. Calculates actual costs to idea costs to indicate areas that need tighter control
Postcosting
Biometrics in hotels
Body motion sensor detector
Affiliate reservation system
46. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
EMS
B2E
C2C
Extranet
47. Automatic slip feed
Distribution switch or bidirectional interface
ASF
GDS
Merchant model
48. Non automated bar based on manual checking or honor system
Traditional mini bar
B2E
Body motion sensor detector
Recipe chaining
49. Centrally controlled - individually controlled - and network controlled.
Fingerprint reader POS
Electronic Locking System
Sales mix report
Types of EMS
50. POS terminal used only for entering orders
Server/Pre Check POS terminal
B2E
Intersell agency
GDS