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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system
Night Audit
Seamless integration
Table Management Systems
Journal printer
2. Price look up keys
PLU keys
Types of EMS
Sub recipe
Weekly sales spreadsheet
3. Lowest or highest selling price on a menu
PMS
Wholesaler model and merchant model
Web based POS
Price point
4. POS terminal used only for taking orders (no cash drawer)
Pre check terminal
Types of EMS
Table Management Systems
Affiliate reservation system
5. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Sales by beverage server report
Menu board
Biometrics in hotels
Table Management Systems
6. Global distribution systems are owned by and used by...
Sales by major beverage category rport
Seamless integration
Hardwired ELS
Airlines; travel agents
7. Video display for kitchen orders
KDU
Commission agent report
Journal printer
Biometrics in hotels
8. Internet distribution systems
KDU
Settlement methods report
IDS
PLU keys
9. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
Hardwired ELS
Electronic Locking System
Types of EMS
PMS
10. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
Journal printer
Wholesaler model and merchant model
Night Audit
Weekly sales spreadsheet
11. Safes and keycards use this technology for fingerprints - and scanners.
Biometrics in hotels
Affiliate reservation system
Sub recipe
Traditional mini bar
12. Calculates actual costs to idea costs to indicate areas that need tighter control
Postcosting
Recipe chaining
Global distribution system
Most POS systems are based on...
13. Form of selling with no major party needed
Seamless integration
Commission agent report
C2C
Internet corporation for assigned names and numbers
14. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
Marketing category report
Web based POS
Intersell agency
Distribution switch or bidirectional interface
15. Used in evaluating pricing design and contents of a menu
Menu engineering
Journal printer
Dot Matrix Print
Intersell agency
16. Selling through internet to the extranet - like online shopping
Modifier keys
Sales by major beverage category rport
Web 2.0
B2C
17. POS terminal used only for entering orders
Server/Pre Check POS terminal
Types of electronic in room safes
Sales category analysis report
Traditional mini bar
18. Projects furure hotel revenue by using projected occupancy rates and room rates
Microprocessor ELS
Night Audit
Types of EMS
Revenue forecast report
19. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
Affiliate reservation system
Semi automated bar
Table Management Systems
Wholesaler model and merchant model
20. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
Most POS systems are based on...
Wholesaler model and merchant model
Types of EMS
Sub recipe
21. Keyboard overlay for each meal period
Menu board
AFNR
Extranet
Night Audit
22. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.
Commission agent report
KDU
Sub recipe
Electronic Locking System
23. Delineates reservation transactions and commisions payable - by travel agent
Commission agent report
Sales by major beverage category rport
Types of electronic in room safes
Menu board
24. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
Mechanical locking systems
Intersell agency
Global distribution system
GDS
25. Recipes used to create a part of a menu item
Pre-set keys
Arbitrage
Body motion sensor detector
Sub recipe
26. Travel agents - airlines - consumers
Main users of GDS
Body motion sensor detector
Sales by beverage server report
Merchant model
27. Keys proframmable by management for specific menu items
Menu board
Pre-set keys
Electronic Locking System
Arbitrage
28. Uses intranet - like the dell computer example. Supply chain technology
Arbitrage
KDU
B2B
Postcosting
29. Automatic slip feed
Night Audit
ASF
AFNR
Modifier keys
30. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
Wholesaler model and merchant model
Revenue forecast report
Pre-set keys
Mechanical locking systems
31. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Real time capability
Web based POS
ASF
Benefits of using a POS system
32. Indicates to managers how well individual products sell
Sales mix report
Modifier keys
Airlines; travel agents
Traditional mini bar
33. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.
Arbitrage
Web 2.0
Most POS systems are based on...
Airlines; travel agents
34. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
Distribution switch or bidirectional interface
Marketing category report
ASF
GDS
35. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
Intranet
EMS
C2C
Pre check terminal
36. Non automated bar based on manual checking or honor system
PLU keys
Airlines; travel agents
Traditional mini bar
Microprocessor ELS
37. Indicates the forms of payments used during a shift
Night Audit
Electronic Locking System
Revenue management
Settlement methods report
38. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
Big names of GDS programs
Field in PMS to put guest type
Distribution switch or bidirectional interface
Hardwired ELS
39. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Extranet
PLU keys
Product usage report
Internet corporation for assigned names and numbers
40. Indicates expecte beverage income by category
Reservation transaction record
Sales by major beverage category rport
Most POS systems are based on...
Thermal Printer
41. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
Outstanding guest checks report
Server/Pre Check POS terminal
Distribution switch or bidirectional interface
Benefits of using a POS system
42. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
Postcosting
Sales category analysis report
C2C
Outstanding guest checks report
43. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.
Internet
Mechanical locking systems
B2C
Seamless integration
44. A hotel chain's reservation system in which all participating properties are contractually related
Intersell agency
Types of EMS
Affiliate reservation system
PLU keys
45. Automatic form number reader
ADNR
Recipe chaining
Airlines; travel agents
Types of electronic in room safes
46. Indicated total sold by each individual server during a shift
KDU
Web 2.0
Marketing category report
Sales by beverage server report
47. Global Distribution System
Seamless integration
Pre check terminal
GDS
Web 2.0
48. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Big names of GDS programs
Fingerprint reader POS
Electronic Locking System
Web based POS
49. An intermediary between a central reservation system and e-distribution channelse
B2B
Most POS systems are based on...
Sales category analysis report
DSP (disp. serv. provider)
50. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Global distribution system
Airlines; travel agents
Cashier POS terminal
Hardwired ELS