Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






2. Keyboard overlay for each meal period






3. Selling through internet to the extranet - like online shopping






4. Uses intranet - like the dell computer example. Supply chain technology






5. Apollo - Amadeus - Galileo - SABRE - TIAS






6. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






7. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






8. Global distribution systems are owned by and used by...






9. Form of selling with no major party needed






10. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






11. Price look up keys






12. Indicated total sold by each individual server during a shift






13. POS printer that's good for printing orders






14. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






15. Indicates expecte beverage income by category






16. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






17. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






18. Using sub recipes as part of a menu item recipe






19. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






20. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






21. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






22. Energy Management system






23. POS printer that is expensive but good for slips and receipts. Quick and fast.






24. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






25. Keys proframmable by management for specific menu items






26. Indicates the forms of payments used during a shift






27. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






28. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






29. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






30. An intermediary between a central reservation system and e-distribution channelse






31. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






32. Employee ordering needed supplies or information






33. Indicates to managers how well categories of menu items sell and when






34. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






35. Market Code






36. Lowest or highest selling price on a menu






37. Recipes used to create a part of a menu item






38. simultaneous buying and selling of an asset in order to profit from a price difference






39. Global Distribution System






40. Summary of all relevant sales reports produced during a business week






41. Ensures all payments and charges are captured and recorded correctly.






42. Uses an inprinted bar code rather than a manual server entry to access a guest check






43. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






44. Internet distribution systems






45. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






46. Video display for kitchen orders






47. Safes and keycards use this technology for fingerprints - and scanners.






48. Projects furure hotel revenue by using projected occupancy rates and room rates






49. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






50. Centrally controlled - individually controlled - and network controlled.