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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
IDS
Product usage report
Modifier keys
Web based POS
2. Used in evaluating pricing design and contents of a menu
Menu board
Wholesaler model and merchant model
Menu engineering
IDS
3. Global distribution systems are owned by and used by...
Settlement methods report
Big names of GDS programs
Revenue forecast report
Airlines; travel agents
4. Lowest or highest selling price on a menu
Price point
Modifier keys
Types of electronic in room safes
Affiliate reservation system
5. An intermediary between a central reservation system and e-distribution channelse
DSP (disp. serv. provider)
Reservation transaction record
Weekly sales spreadsheet
Affiliate reservation system
6. Keys proframmable by management for specific menu items
Fingerprint reader POS
Types of electronic in room safes
Thermal Printer
Pre-set keys
7. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Thermal Printer
Settlement methods report
Biometrics in hotels
Cashier POS terminal
8. Simultaneous processing
Types of EMS
ASF
Real time capability
Sales category analysis report
9. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
ASF
Body motion sensor detector
Global distribution system
Outstanding guest checks report
10. Price look up keys
PLU keys
Traditional mini bar
Fingerprint reader POS
Outstanding guest checks report
11. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers
Merchant model
PLU keys
Price point
Hardwired ELS
12. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
Product usage report
AFNR
Journal printer
Most POS systems are based on...
13. Ensures all payments and charges are captured and recorded correctly.
Night Audit
Internet corporation for assigned names and numbers
Microprocessor ELS
Sales by major beverage category rport
14. provides a daily summary of reservation records that were created - modified - or canceled
Reservation transaction record
Sub recipe
Sales mix report
Body motion sensor detector
15. POS terminal used only for taking orders (no cash drawer)
Pre check terminal
AFNR
DSP (disp. serv. provider)
B2E
16. Projects furure hotel revenue by using projected occupancy rates and room rates
Electronic Locking System
Revenue forecast report
Semi automated bar
Sub recipe
17. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
Hardwired ELS
Field in PMS to put guest type
Pre check terminal
Benefits of using a POS system
18. Key card - code based - smart card based - biometric
Types of electronic in room safes
Biometrics in hotels
Journal printer
AFNR
19. Keyboard overlay for each meal period
Body motion sensor detector
Menu board
Web based POS
Fingerprint reader POS
20. Produces a continuous detailed record of all POS transactions
Internet corporation for assigned names and numbers
Marketing category report
PMS
Journal printer
21. Calculates actual costs to idea costs to indicate areas that need tighter control
PLU keys
Body motion sensor detector
KDU
Postcosting
22. Indicates the forms of payments used during a shift
GDS
Seamless integration
Global distribution system
Settlement methods report
23. Selling through internet to the extranet - like online shopping
B2C
Menu engineering
Journal printer
PLU keys
24. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Intranet
Table Management Systems
Product usage report
Pre-set keys
25. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.
Table Management Systems
Semi automated bar
Body motion sensor detector
Night Audit
26. Uses intranet - like the dell computer example. Supply chain technology
B2B
Modifier keys
Commission agent report
Body motion sensor detector
27. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
PMS
Cashier POS terminal
Commission agent report
Product usage report
28. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Price point
Table Management Systems
Fingerprint reader POS
Marketing category report
29. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system
Table Management Systems
Hardwired ELS
Price point
Seamless integration
30. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
Types of EMS
Mechanical locking systems
Commission agent report
Big names of GDS programs
31. Travel agents - airlines - consumers
Menu engineering
Main users of GDS
GDS
Real time capability
32. POS terminal used only for entering orders
Global distribution system
Server/Pre Check POS terminal
Fingerprint reader POS
C2C
33. Using sub recipes as part of a menu item recipe
Menu board
Real time capability
ASF
Recipe chaining
34. simultaneous buying and selling of an asset in order to profit from a price difference
Merchant model
Modifier keys
Types of EMS
Arbitrage
35. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Menu board
Thermal Printer
Pre check terminal
Extranet
36. Indicated total sold by each individual server during a shift
Sales by beverage server report
Table Management Systems
PLU keys
Types of EMS
37. Automatic form number reader
Pre-set keys
ADNR
EMS
Internet corporation for assigned names and numbers
38. POS printer that's good for printing orders
Affiliate reservation system
ADNR
Dot Matrix Print
Price point
39. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
AFNR
Outstanding guest checks report
Types of electronic in room safes
Pre-set keys
40. Energy Management system
Cashier POS terminal
EMS
DSP (disp. serv. provider)
Sales by major beverage category rport
41. Indicates to managers how well categories of menu items sell and when
Airlines; travel agents
Sub recipe
Internet
Sales category analysis report
42. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
Semi automated bar
Pre-set keys
Types of EMS
B2E
43. Automated report showing amounts of individual products sold during a specified period of time
Dot Matrix Print
Night Audit
Product usage report
Semi automated bar
44. Summary of all relevant sales reports produced during a business week
Big names of GDS programs
Weekly sales spreadsheet
ASF
Revenue forecast report
45. Indicates to managers how well individual products sell
Sales mix report
Fingerprint reader POS
Types of electronic in room safes
ASF
46. Global Distribution System
Postcosting
Field in PMS to put guest type
Journal printer
GDS
47. Uses an inprinted bar code rather than a manual server entry to access a guest check
Main users of GDS
AFNR
Electronic Locking System
C2C
48. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
Intranet
Automated bar
C2C
Cashier POS terminal
49. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
Web 2.0
Wholesaler model and merchant model
Microprocessor ELS
Semi automated bar
50. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.
Web 2.0
EMS
Sales mix report
ASF