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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Prevents info from one guest check from overwriting info from another






2. Uses intranet - like the dell computer example. Supply chain technology






3. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






4. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






5. Keys proframmable by management for specific menu items






6. Indicates to managers how well categories of menu items sell and when






7. Summary of all relevant sales reports produced during a business week






8. POS terminal used only for taking orders (no cash drawer)






9. Safes and keycards use this technology for fingerprints - and scanners.






10. Indicates to managers how well individual products sell






11. Projects furure hotel revenue by using projected occupancy rates and room rates






12. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






13. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






14. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






15. Recipes used to create a part of a menu item






16. Simultaneous processing






17. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






18. simultaneous buying and selling of an asset in order to profit from a price difference






19. Key card - code based - smart card based - biometric






20. Indicates the forms of payments used during a shift






21. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






22. Indicated total sold by each individual server during a shift






23. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






24. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






25. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






26. A hotel chain's reservation system in which all participating properties are contractually related






27. Global Distribution System






28. Internet distribution systems






29. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






30. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






31. provides a daily summary of reservation records that were created - modified - or canceled






32. Energy Management system






33. Indicates expecte beverage income by category






34. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






35. Ensures all payments and charges are captured and recorded correctly.






36. POS terminal used only for entering orders






37. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






38. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






39. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






40. Video display for kitchen orders






41. Apollo - Amadeus - Galileo - SABRE - TIAS






42. Automated report showing amounts of individual products sold during a specified period of time






43. Selling through internet to the extranet - like online shopping






44. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






45. Form of selling with no major party needed






46. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






47. Centrally controlled - individually controlled - and network controlled.






48. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






49. Produces a continuous detailed record of all POS transactions






50. Employee ordering needed supplies or information