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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Automatic slip feed






2. Summary of all relevant sales reports produced during a business week






3. Key card - code based - smart card based - biometric






4. Uses intranet - like the dell computer example. Supply chain technology






5. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






6. Selling through internet to the extranet - like online shopping






7. Indicates expecte beverage income by category






8. POS terminal used only for taking orders (no cash drawer)






9. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






10. Form of selling with no major party needed






11. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






12. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






13. Price look up keys






14. Produces a continuous detailed record of all POS transactions






15. Indicated total sold by each individual server during a shift






16. Simultaneous processing






17. POS printer that's good for printing orders






18. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






19. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






20. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






21. Centrally controlled - individually controlled - and network controlled.






22. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






23. POS printer that is expensive but good for slips and receipts. Quick and fast.






24. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






25. Market Code






26. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






27. Indicates to managers how well individual products sell






28. Calculates actual costs to idea costs to indicate areas that need tighter control






29. Employee ordering needed supplies or information






30. Delineates reservation transactions and commisions payable - by travel agent






31. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






32. simultaneous buying and selling of an asset in order to profit from a price difference






33. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






34. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






35. An intermediary between a central reservation system and e-distribution channelse






36. Keyboard overlay for each meal period






37. Global Distribution System






38. Travel agents - airlines - consumers






39. Used in evaluating pricing design and contents of a menu






40. POS terminal used only for entering orders






41. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






42. Using sub recipes as part of a menu item recipe






43. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






44. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






45. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






46. Energy Management system






47. Internet distribution systems






48. Safes and keycards use this technology for fingerprints - and scanners.






49. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






50. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.







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