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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. simultaneous buying and selling of an asset in order to profit from a price difference
Merchant model
Arbitrage
Internet corporation for assigned names and numbers
Recipe chaining
2. Summary of all relevant sales reports produced during a business week
Weekly sales spreadsheet
Intranet
Biometrics in hotels
Sales by beverage server report
3. Key card - code based - smart card based - biometric
Types of electronic in room safes
Electronic Locking System
B2B
Main users of GDS
4. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system
Menu engineering
C2C
Seamless integration
AFNR
5. POS printer that's good for printing orders
AFNR
Electronic Locking System
Server/Pre Check POS terminal
Dot Matrix Print
6. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
Most POS systems are based on...
Global distribution system
Big names of GDS programs
Real time capability
7. Uses an inprinted bar code rather than a manual server entry to access a guest check
Extranet
AFNR
Revenue management
Price point
8. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.
Weekly sales spreadsheet
Product usage report
Internet
EMS
9. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Benefits of using a POS system
Automated bar
Cashier POS terminal
Distribution switch or bidirectional interface
10. Projects furure hotel revenue by using projected occupancy rates and room rates
Sales category analysis report
Dot Matrix Print
Revenue forecast report
Semi automated bar
11. Produces a continuous detailed record of all POS transactions
Mechanical locking systems
Journal printer
Traditional mini bar
Airlines; travel agents
12. Automatic form number reader
ADNR
Product usage report
Fingerprint reader POS
B2B
13. Centrally controlled - individually controlled - and network controlled.
B2C
Microprocessor ELS
Distribution switch or bidirectional interface
Types of EMS
14. Indicates expecte beverage income by category
Intersell agency
Mechanical locking systems
Sales by major beverage category rport
Wholesaler model and merchant model
15. Uses intranet - like the dell computer example. Supply chain technology
Biometrics in hotels
B2B
Global distribution system
Automated bar
16. Ensures all payments and charges are captured and recorded correctly.
Modifier keys
Night Audit
B2B
Product usage report
17. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Settlement methods report
Big names of GDS programs
Cashier POS terminal
Menu engineering
18. Used in evaluating pricing design and contents of a menu
Outstanding guest checks report
GDS
Menu engineering
Electronic Locking System
19. Delineates reservation transactions and commisions payable - by travel agent
Pre-set keys
Weekly sales spreadsheet
Commission agent report
Product usage report
20. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
B2E
Microprocessor ELS
Marketing category report
Price point
21. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.
Postcosting
Body motion sensor detector
Airlines; travel agents
ADNR
22. Price look up keys
PLU keys
Table Management Systems
Arbitrage
Dot Matrix Print
23. An intermediary between a central reservation system and e-distribution channelse
Airlines; travel agents
Journal printer
ASF
DSP (disp. serv. provider)
24. Energy Management system
Revenue management
GDS
Semi automated bar
EMS
25. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Price point
Table Management Systems
Pre-set keys
Body motion sensor detector
26. Travel agents - airlines - consumers
Arbitrage
Biometrics in hotels
Cashier POS terminal
Main users of GDS
27. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Arbitrage
Extranet
Table Management Systems
Intersell agency
28. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Revenue management
Recipe chaining
Fingerprint reader POS
Outstanding guest checks report
29. Internet distribution systems
Wholesaler model and merchant model
Extranet
IDS
PMS
30. Using sub recipes as part of a menu item recipe
Recipe chaining
Revenue forecast report
Modifier keys
Intersell agency
31. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers
Merchant model
Distribution switch or bidirectional interface
Automated bar
Semi automated bar
32. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
Distribution switch or bidirectional interface
Sales category analysis report
Internet
Revenue management
33. Employee ordering needed supplies or information
B2E
Menu engineering
Night Audit
Sub recipe
34. Selling through internet to the extranet - like online shopping
Web based POS
Thermal Printer
Most POS systems are based on...
B2C
35. Keyboard overlay for each meal period
Mechanical locking systems
DSP (disp. serv. provider)
Menu board
Product usage report
36. Non automated bar based on manual checking or honor system
Types of EMS
Settlement methods report
Price point
Traditional mini bar
37. Indicated total sold by each individual server during a shift
Types of EMS
Sales by beverage server report
Extranet
Wholesaler model and merchant model
38. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
Body motion sensor detector
Revenue management
Types of electronic in room safes
Outstanding guest checks report
39. Automated report showing amounts of individual products sold during a specified period of time
Internet corporation for assigned names and numbers
B2C
Recipe chaining
Product usage report
40. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.
KDU
Web 2.0
Seamless integration
Postcosting
41. Prevents info from one guest check from overwriting info from another
Field in PMS to put guest type
Web based POS
ASF
Fingerprint reader POS
42. POS printer that is expensive but good for slips and receipts. Quick and fast.
Thermal Printer
Sales mix report
IDS
Marketing category report
43. Indicates the forms of payments used during a shift
Settlement methods report
Main users of GDS
Marketing category report
B2B
44. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
Table Management Systems
Marketing category report
Types of EMS
Intersell agency
45. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
Mechanical locking systems
Automated bar
Product usage report
Sales mix report
46. Calculates actual costs to idea costs to indicate areas that need tighter control
GDS
Price point
Microprocessor ELS
Postcosting
47. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
Semi automated bar
Dot Matrix Print
EMS
Body motion sensor detector
48. Safes and keycards use this technology for fingerprints - and scanners.
ASF
Wholesaler model and merchant model
IDS
Biometrics in hotels
49. Lowest or highest selling price on a menu
Semi automated bar
Price point
Dot Matrix Print
Reservation transaction record
50. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
Traditional mini bar
Real time capability
Modifier keys
Most POS systems are based on...