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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Indicates to managers how well categories of menu items sell and when
Traditional mini bar
Revenue management
Sales category analysis report
Postcosting
2. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.
Internet
Sales by beverage server report
Types of electronic in room safes
Sub recipe
3. Price look up keys
GDS
PLU keys
Seamless integration
Weekly sales spreadsheet
4. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
PMS
Microprocessor ELS
Menu engineering
Extranet
5. Employee ordering needed supplies or information
B2E
Revenue management
GDS
Sales category analysis report
6. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
Benefits of using a POS system
Merchant model
Wholesaler model and merchant model
Extranet
7. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Menu engineering
Global distribution system
Sub recipe
Benefits of using a POS system
8. Used in evaluating pricing design and contents of a menu
Pre-set keys
ASF
Menu engineering
Thermal Printer
9. Energy Management system
EMS
Thermal Printer
Most POS systems are based on...
Product usage report
10. Form of selling with no major party needed
Modifier keys
C2C
GDS
Sub recipe
11. Prevents info from one guest check from overwriting info from another
AFNR
Intersell agency
ASF
Big names of GDS programs
12. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.
Night Audit
Sales mix report
Intersell agency
Electronic Locking System
13. Automatic form number reader
Real time capability
Revenue management
ADNR
Sales category analysis report
14. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
Field in PMS to put guest type
Biometrics in hotels
Menu engineering
Intersell agency
15. POS printer that's good for printing orders
Internet
Dot Matrix Print
Marketing category report
Menu engineering
16. Internet distribution systems
IDS
Benefits of using a POS system
Real time capability
C2C
17. Lowest or highest selling price on a menu
Price point
PMS
Distribution switch or bidirectional interface
Fingerprint reader POS
18. Video display for kitchen orders
GDS
Recipe chaining
Reservation transaction record
KDU
19. Centrally controlled - individually controlled - and network controlled.
Airlines; travel agents
Menu board
Types of EMS
Body motion sensor detector
20. Market Code
PLU keys
KDU
Server/Pre Check POS terminal
Field in PMS to put guest type
21. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.
Thermal Printer
Body motion sensor detector
ASF
Web based POS
22. Automatic slip feed
ASF
Most POS systems are based on...
Biometrics in hotels
Product usage report
23. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
Marketing category report
B2E
Thermal Printer
Internet corporation for assigned names and numbers
24. Indicates the forms of payments used during a shift
Distribution switch or bidirectional interface
Menu board
Intranet
Settlement methods report
25. Keyboard overlay for each meal period
Reservation transaction record
ASF
Menu board
EMS
26. Delineates reservation transactions and commisions payable - by travel agent
Commission agent report
Semi automated bar
Table Management Systems
Weekly sales spreadsheet
27. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Cashier POS terminal
Microprocessor ELS
Web 2.0
Reservation transaction record
28. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Intersell agency
Table Management Systems
Automated bar
Extranet
29. POS terminal used only for taking orders (no cash drawer)
KDU
Pre check terminal
Wholesaler model and merchant model
Cashier POS terminal
30. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
EMS
Automated bar
Affiliate reservation system
Internet corporation for assigned names and numbers
31. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
Real time capability
Internet
PMS
ADNR
32. Global distribution systems are owned by and used by...
Airlines; travel agents
Price point
Wholesaler model and merchant model
Field in PMS to put guest type
33. An intermediary between a central reservation system and e-distribution channelse
Modifier keys
DSP (disp. serv. provider)
Weekly sales spreadsheet
Intersell agency
34. Non automated bar based on manual checking or honor system
Traditional mini bar
PMS
Sales by beverage server report
Arbitrage
35. Automated report showing amounts of individual products sold during a specified period of time
Hardwired ELS
Most POS systems are based on...
B2B
Product usage report
36. Keys proframmable by management for specific menu items
Internet corporation for assigned names and numbers
Marketing category report
Pre-set keys
Distribution switch or bidirectional interface
37. Produces a continuous detailed record of all POS transactions
Distribution switch or bidirectional interface
GDS
Types of EMS
Journal printer
38. Summary of all relevant sales reports produced during a business week
Sales by beverage server report
Weekly sales spreadsheet
Microprocessor ELS
Extranet
39. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
Modifier keys
Real time capability
Sub recipe
IDS
40. simultaneous buying and selling of an asset in order to profit from a price difference
Traditional mini bar
Revenue forecast report
Arbitrage
AFNR
41. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
Mechanical locking systems
Electronic Locking System
Hardwired ELS
Distribution switch or bidirectional interface
42. Uses intranet - like the dell computer example. Supply chain technology
Night Audit
Intranet
Modifier keys
B2B
43. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
Semi automated bar
Sales by major beverage category rport
Wholesaler model and merchant model
Most POS systems are based on...
44. Projects furure hotel revenue by using projected occupancy rates and room rates
Outstanding guest checks report
Revenue forecast report
DSP (disp. serv. provider)
GDS
45. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
Field in PMS to put guest type
Internet corporation for assigned names and numbers
Airlines; travel agents
Outstanding guest checks report
46. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.
Automated bar
Web based POS
Types of electronic in room safes
Weekly sales spreadsheet
47. Calculates actual costs to idea costs to indicate areas that need tighter control
Dot Matrix Print
Postcosting
Affiliate reservation system
Big names of GDS programs
48. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Extranet
Distribution switch or bidirectional interface
Most POS systems are based on...
Table Management Systems
49. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.
Thermal Printer
Real time capability
Web 2.0
PLU keys
50. provides a daily summary of reservation records that were created - modified - or canceled
Reservation transaction record
Internet corporation for assigned names and numbers
Big names of GDS programs
Commission agent report