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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






2. Produces a continuous detailed record of all POS transactions






3. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






4. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






5. Price look up keys






6. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






7. simultaneous buying and selling of an asset in order to profit from a price difference






8. Video display for kitchen orders






9. Keys proframmable by management for specific menu items






10. POS printer that is expensive but good for slips and receipts. Quick and fast.






11. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






12. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






13. Centrally controlled - individually controlled - and network controlled.






14. Automated report showing amounts of individual products sold during a specified period of time






15. Indicates to managers how well individual products sell






16. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






17. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






18. POS terminal used only for entering orders






19. Recipes used to create a part of a menu item






20. Uses an inprinted bar code rather than a manual server entry to access a guest check






21. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






22. Safes and keycards use this technology for fingerprints - and scanners.






23. provides a daily summary of reservation records that were created - modified - or canceled






24. Summary of all relevant sales reports produced during a business week






25. A hotel chain's reservation system in which all participating properties are contractually related






26. Market Code






27. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






28. Form of selling with no major party needed






29. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






30. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






31. Internet distribution systems






32. Selling through internet to the extranet - like online shopping






33. Used in evaluating pricing design and contents of a menu






34. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






35. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






36. Simultaneous processing






37. Delineates reservation transactions and commisions payable - by travel agent






38. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






39. Global Distribution System






40. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






41. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






42. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






43. Apollo - Amadeus - Galileo - SABRE - TIAS






44. Energy Management system






45. Indicates to managers how well categories of menu items sell and when






46. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






47. Global distribution systems are owned by and used by...






48. Lowest or highest selling price on a menu






49. Automatic slip feed






50. Indicated total sold by each individual server during a shift







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