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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
Sales category analysis report
Hardwired ELS
Marketing category report
Real time capability
2. Selling through internet to the extranet - like online shopping
Arbitrage
Recipe chaining
Sales category analysis report
B2C
3. provides a daily summary of reservation records that were created - modified - or canceled
Thermal Printer
Reservation transaction record
Journal printer
ASF
4. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
Revenue management
Web based POS
Wholesaler model and merchant model
Commission agent report
5. Uses intranet - like the dell computer example. Supply chain technology
Modifier keys
B2B
Journal printer
Electronic Locking System
6. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
Marketing category report
Hardwired ELS
Main users of GDS
Internet corporation for assigned names and numbers
7. Keyboard overlay for each meal period
Menu board
Pre check terminal
Internet corporation for assigned names and numbers
Extranet
8. POS printer that is expensive but good for slips and receipts. Quick and fast.
Most POS systems are based on...
EMS
Thermal Printer
Hardwired ELS
9. Automatic form number reader
Thermal Printer
ADNR
Extranet
Hardwired ELS
10. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Biometrics in hotels
Benefits of using a POS system
Price point
Revenue forecast report
11. Ensures all payments and charges are captured and recorded correctly.
ASF
EMS
Night Audit
Affiliate reservation system
12. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue
PMS
EMS
IDS
Revenue management
13. Global Distribution System
Menu board
Semi automated bar
Pre-set keys
GDS
14. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
DSP (disp. serv. provider)
Most POS systems are based on...
Field in PMS to put guest type
Arbitrage
15. Used in evaluating pricing design and contents of a menu
Table Management Systems
Menu board
Menu engineering
Field in PMS to put guest type
16. Travel agents - airlines - consumers
Revenue management
Biometrics in hotels
Journal printer
Main users of GDS
17. Market Code
Field in PMS to put guest type
Thermal Printer
DSP (disp. serv. provider)
Settlement methods report
18. Simultaneous processing
Server/Pre Check POS terminal
Real time capability
Commission agent report
Body motion sensor detector
19. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
Intranet
Reservation transaction record
Sales by major beverage category rport
Extranet
20. Using sub recipes as part of a menu item recipe
Recipe chaining
Sales category analysis report
PLU keys
Field in PMS to put guest type
21. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
Intersell agency
Merchant model
Menu engineering
Night Audit
22. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Recipe chaining
B2B
KDU
Cashier POS terminal
23. Uses an inprinted bar code rather than a manual server entry to access a guest check
Pre check terminal
Most POS systems are based on...
AFNR
Automated bar
24. Internet distribution systems
IDS
Intersell agency
PMS
KDU
25. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Thermal Printer
Extranet
Weekly sales spreadsheet
Commission agent report
26. Produces a continuous detailed record of all POS transactions
Revenue management
Journal printer
Distribution switch or bidirectional interface
ADNR
27. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
ASF
Commission agent report
Automated bar
Body motion sensor detector
28. simultaneous buying and selling of an asset in order to profit from a price difference
KDU
Automated bar
Web based POS
Arbitrage
29. Global distribution systems are owned by and used by...
Types of EMS
Merchant model
Biometrics in hotels
Airlines; travel agents
30. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
IDS
Microprocessor ELS
DSP (disp. serv. provider)
Main users of GDS
31. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.
Main users of GDS
Recipe chaining
Web 2.0
Internet
32. Automatic slip feed
Dot Matrix Print
ASF
Airlines; travel agents
Traditional mini bar
33. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
Global distribution system
Web 2.0
Thermal Printer
Web based POS
34. Form of selling with no major party needed
Commission agent report
Server/Pre Check POS terminal
Fingerprint reader POS
C2C
35. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.
Fingerprint reader POS
Most POS systems are based on...
Merchant model
Body motion sensor detector
36. POS printer that's good for printing orders
Weekly sales spreadsheet
GDS
Distribution switch or bidirectional interface
Dot Matrix Print
37. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.
Electronic Locking System
Traditional mini bar
Internet
Thermal Printer
38. Lowest or highest selling price on a menu
Price point
Airlines; travel agents
B2B
Sales by beverage server report
39. Apollo - Amadeus - Galileo - SABRE - TIAS
Wholesaler model and merchant model
Microprocessor ELS
Big names of GDS programs
Pre check terminal
40. Non automated bar based on manual checking or honor system
Pre check terminal
Airlines; travel agents
Traditional mini bar
Electronic Locking System
41. Price look up keys
Intranet
Electronic Locking System
PLU keys
Intersell agency
42. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Internet corporation for assigned names and numbers
Weekly sales spreadsheet
Table Management Systems
Hardwired ELS
43. Recipes used to create a part of a menu item
Sub recipe
Types of EMS
Intersell agency
Sales category analysis report
44. Automated report showing amounts of individual products sold during a specified period of time
GDS
Internet
Product usage report
Weekly sales spreadsheet
45. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
Marketing category report
Real time capability
Mechanical locking systems
Revenue management
46. Indicates to managers how well categories of menu items sell and when
Global distribution system
Sales category analysis report
ADNR
Body motion sensor detector
47. Delineates reservation transactions and commisions payable - by travel agent
Intersell agency
Product usage report
Commission agent report
Sub recipe
48. Key card - code based - smart card based - biometric
Types of electronic in room safes
Real time capability
Automated bar
C2C
49. Indicates the forms of payments used during a shift
Settlement methods report
AFNR
Night Audit
Journal printer
50. Projects furure hotel revenue by using projected occupancy rates and room rates
Fingerprint reader POS
B2C
Most POS systems are based on...
Revenue forecast report