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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Selling through internet to the extranet - like online shopping






2. Calculates actual costs to idea costs to indicate areas that need tighter control






3. POS terminal used only for entering orders






4. Automatic form number reader






5. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






6. A hotel chain's reservation system in which all participating properties are contractually related






7. Market Code






8. Apollo - Amadeus - Galileo - SABRE - TIAS






9. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






10. Produces a continuous detailed record of all POS transactions






11. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






12. Key card - code based - smart card based - biometric






13. POS printer that is expensive but good for slips and receipts. Quick and fast.






14. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






15. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






16. Automatic slip feed






17. Indicated total sold by each individual server during a shift






18. Indicates to managers how well individual products sell






19. Simultaneous processing






20. Using sub recipes as part of a menu item recipe






21. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






22. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






23. Indicates to managers how well categories of menu items sell and when






24. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






25. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






26. Indicates the forms of payments used during a shift






27. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






28. Automated report showing amounts of individual products sold during a specified period of time






29. Energy Management system






30. Centrally controlled - individually controlled - and network controlled.






31. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






32. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






33. Indicates expecte beverage income by category






34. simultaneous buying and selling of an asset in order to profit from a price difference






35. Form of selling with no major party needed






36. Ensures all payments and charges are captured and recorded correctly.






37. Travel agents - airlines - consumers






38. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






39. POS terminal used only for taking orders (no cash drawer)






40. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






41. Lowest or highest selling price on a menu






42. Summary of all relevant sales reports produced during a business week






43. Uses intranet - like the dell computer example. Supply chain technology






44. Used in evaluating pricing design and contents of a menu






45. Uses an inprinted bar code rather than a manual server entry to access a guest check






46. Keys proframmable by management for specific menu items






47. Delineates reservation transactions and commisions payable - by travel agent






48. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






49. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






50. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers