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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






2. simultaneous buying and selling of an asset in order to profit from a price difference






3. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






4. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






5. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






6. Selling through internet to the extranet - like online shopping






7. Ensures all payments and charges are captured and recorded correctly.






8. Employee ordering needed supplies or information






9. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






10. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






11. Produces a continuous detailed record of all POS transactions






12. Indicated total sold by each individual server during a shift






13. Key card - code based - smart card based - biometric






14. Internet distribution systems






15. Energy Management system






16. Delineates reservation transactions and commisions payable - by travel agent






17. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






18. Automated report showing amounts of individual products sold during a specified period of time






19. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






20. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






21. Travel agents - airlines - consumers






22. provides a daily summary of reservation records that were created - modified - or canceled






23. Lowest or highest selling price on a menu






24. Indicates the forms of payments used during a shift






25. An intermediary between a central reservation system and e-distribution channelse






26. Uses intranet - like the dell computer example. Supply chain technology






27. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






28. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






29. Keys proframmable by management for specific menu items






30. Projects furure hotel revenue by using projected occupancy rates and room rates






31. Market Code






32. Calculates actual costs to idea costs to indicate areas that need tighter control






33. Global Distribution System






34. Using sub recipes as part of a menu item recipe






35. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






36. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






37. POS terminal used only for entering orders






38. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






39. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






40. Form of selling with no major party needed






41. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






42. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






43. Automatic form number reader






44. Price look up keys






45. Apollo - Amadeus - Galileo - SABRE - TIAS






46. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






47. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






48. Simultaneous processing






49. Uses an inprinted bar code rather than a manual server entry to access a guest check






50. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers