Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Summary of all relevant sales reports produced during a business week






2. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






3. Internet distribution systems






4. Video display for kitchen orders






5. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






6. POS printer that's good for printing orders






7. Energy Management system






8. Global Distribution System






9. Safes and keycards use this technology for fingerprints - and scanners.






10. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






11. Keyboard overlay for each meal period






12. Using sub recipes as part of a menu item recipe






13. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






14. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






15. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






16. provides a daily summary of reservation records that were created - modified - or canceled






17. Travel agents - airlines - consumers






18. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






19. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






20. A hotel chain's reservation system in which all participating properties are contractually related






21. POS terminal used only for taking orders (no cash drawer)






22. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






23. Non automated bar based on manual checking or honor system






24. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






25. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






26. Ensures all payments and charges are captured and recorded correctly.






27. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






28. POS terminal used only for entering orders






29. Uses intranet - like the dell computer example. Supply chain technology






30. Selling through internet to the extranet - like online shopping






31. Indicated total sold by each individual server during a shift






32. Apollo - Amadeus - Galileo - SABRE - TIAS






33. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






34. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






35. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






36. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






37. Centrally controlled - individually controlled - and network controlled.






38. Indicates the forms of payments used during a shift






39. Produces a continuous detailed record of all POS transactions






40. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






41. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






42. POS printer that is expensive but good for slips and receipts. Quick and fast.






43. simultaneous buying and selling of an asset in order to profit from a price difference






44. Indicates expecte beverage income by category






45. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






46. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






47. Keys proframmable by management for specific menu items






48. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






49. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






50. Recipes used to create a part of a menu item