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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Selling through internet to the extranet - like online shopping
KDU
B2C
Types of EMS
Server/Pre Check POS terminal
2. Calculates actual costs to idea costs to indicate areas that need tighter control
C2C
Postcosting
Automated bar
Web based POS
3. POS terminal used only for entering orders
Merchant model
Fingerprint reader POS
Server/Pre Check POS terminal
Seamless integration
4. Automatic form number reader
ADNR
Pre-set keys
Arbitrage
Thermal Printer
5. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.
Modifier keys
Revenue management
Types of electronic in room safes
Web based POS
6. A hotel chain's reservation system in which all participating properties are contractually related
Pre-set keys
Wholesaler model and merchant model
Types of electronic in room safes
Affiliate reservation system
7. Market Code
Intersell agency
Field in PMS to put guest type
Modifier keys
Semi automated bar
8. Apollo - Amadeus - Galileo - SABRE - TIAS
AFNR
Cashier POS terminal
Hardwired ELS
Big names of GDS programs
9. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
Electronic Locking System
Recipe chaining
Merchant model
Automated bar
10. Produces a continuous detailed record of all POS transactions
Thermal Printer
C2C
Journal printer
Sales mix report
11. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
Microprocessor ELS
Types of EMS
Settlement methods report
Main users of GDS
12. Key card - code based - smart card based - biometric
Web 2.0
Internet
Mechanical locking systems
Types of electronic in room safes
13. POS printer that is expensive but good for slips and receipts. Quick and fast.
Server/Pre Check POS terminal
Distribution switch or bidirectional interface
Sales by beverage server report
Thermal Printer
14. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue
Revenue management
PMS
Reservation transaction record
ADNR
15. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
ASF
Intranet
Sales by major beverage category rport
Marketing category report
16. Automatic slip feed
ASF
Body motion sensor detector
Revenue management
Journal printer
17. Indicated total sold by each individual server during a shift
Electronic Locking System
Thermal Printer
GDS
Sales by beverage server report
18. Indicates to managers how well individual products sell
Body motion sensor detector
Outstanding guest checks report
Benefits of using a POS system
Sales mix report
19. Simultaneous processing
Fingerprint reader POS
Internet corporation for assigned names and numbers
Product usage report
Real time capability
20. Using sub recipes as part of a menu item recipe
Fingerprint reader POS
Internet corporation for assigned names and numbers
Recipe chaining
Menu board
21. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers
Thermal Printer
PLU keys
Merchant model
IDS
22. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
Fingerprint reader POS
Modifier keys
Web 2.0
Pre-set keys
23. Indicates to managers how well categories of menu items sell and when
Sales category analysis report
GDS
Table Management Systems
Postcosting
24. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
Distribution switch or bidirectional interface
Extranet
Cashier POS terminal
Fingerprint reader POS
25. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
Mechanical locking systems
Outstanding guest checks report
Product usage report
Server/Pre Check POS terminal
26. Indicates the forms of payments used during a shift
Body motion sensor detector
Menu board
Semi automated bar
Settlement methods report
27. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
Global distribution system
Big names of GDS programs
Server/Pre Check POS terminal
Types of EMS
28. Automated report showing amounts of individual products sold during a specified period of time
Semi automated bar
Product usage report
B2C
Commission agent report
29. Energy Management system
Most POS systems are based on...
Outstanding guest checks report
Sub recipe
EMS
30. Centrally controlled - individually controlled - and network controlled.
Types of EMS
Recipe chaining
Sub recipe
Internet
31. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Web based POS
Cashier POS terminal
Most POS systems are based on...
Types of EMS
32. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
PMS
Distribution switch or bidirectional interface
Field in PMS to put guest type
Pre check terminal
33. Indicates expecte beverage income by category
Web 2.0
GDS
Arbitrage
Sales by major beverage category rport
34. simultaneous buying and selling of an asset in order to profit from a price difference
Seamless integration
Arbitrage
Mechanical locking systems
Journal printer
35. Form of selling with no major party needed
Benefits of using a POS system
Fingerprint reader POS
C2C
KDU
36. Ensures all payments and charges are captured and recorded correctly.
Night Audit
Dot Matrix Print
Mechanical locking systems
Postcosting
37. Travel agents - airlines - consumers
Sub recipe
Main users of GDS
Biometrics in hotels
Intersell agency
38. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.
GDS
Body motion sensor detector
Airlines; travel agents
Web 2.0
39. POS terminal used only for taking orders (no cash drawer)
Electronic Locking System
Pre check terminal
Real time capability
Microprocessor ELS
40. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Hardwired ELS
Table Management Systems
Revenue forecast report
C2C
41. Lowest or highest selling price on a menu
Postcosting
Price point
Thermal Printer
Automated bar
42. Summary of all relevant sales reports produced during a business week
Pre check terminal
Weekly sales spreadsheet
IDS
Airlines; travel agents
43. Uses intranet - like the dell computer example. Supply chain technology
Product usage report
Fingerprint reader POS
Seamless integration
B2B
44. Used in evaluating pricing design and contents of a menu
Intersell agency
ADNR
Menu engineering
Weekly sales spreadsheet
45. Uses an inprinted bar code rather than a manual server entry to access a guest check
Airlines; travel agents
Most POS systems are based on...
AFNR
Distribution switch or bidirectional interface
46. Keys proframmable by management for specific menu items
Fingerprint reader POS
Pre-set keys
B2E
Table Management Systems
47. Delineates reservation transactions and commisions payable - by travel agent
Journal printer
Commission agent report
ADNR
Hardwired ELS
48. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Field in PMS to put guest type
ASF
Extranet
ASF
49. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
B2E
Intranet
Wholesaler model and merchant model
Revenue management
50. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
Intranet
Seamless integration
ASF
Wholesaler model and merchant model