Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






2. Ensures all payments and charges are captured and recorded correctly.






3. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






4. An intermediary between a central reservation system and e-distribution channelse






5. Employee ordering needed supplies or information






6. Global Distribution System






7. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






8. Indicates the forms of payments used during a shift






9. Safes and keycards use this technology for fingerprints - and scanners.






10. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






11. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






12. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






13. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






14. Calculates actual costs to idea costs to indicate areas that need tighter control






15. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






16. Centrally controlled - individually controlled - and network controlled.






17. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






18. POS terminal used only for taking orders (no cash drawer)






19. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






20. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






21. Uses intranet - like the dell computer example. Supply chain technology






22. POS terminal used only for entering orders






23. Global distribution systems are owned by and used by...






24. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






25. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






26. Apollo - Amadeus - Galileo - SABRE - TIAS






27. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






28. Video display for kitchen orders






29. Keys proframmable by management for specific menu items






30. Internet distribution systems






31. Prevents info from one guest check from overwriting info from another






32. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






33. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






34. Using sub recipes as part of a menu item recipe






35. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






36. Produces a continuous detailed record of all POS transactions






37. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






38. Uses an inprinted bar code rather than a manual server entry to access a guest check






39. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






40. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






41. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






42. Form of selling with no major party needed






43. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






44. Automated report showing amounts of individual products sold during a specified period of time






45. provides a daily summary of reservation records that were created - modified - or canceled






46. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






47. Projects furure hotel revenue by using projected occupancy rates and room rates






48. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






49. Used in evaluating pricing design and contents of a menu






50. Recipes used to create a part of a menu item