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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. provides a daily summary of reservation records that were created - modified - or canceled






2. Indicates expecte beverage income by category






3. Apollo - Amadeus - Galileo - SABRE - TIAS






4. Calculates actual costs to idea costs to indicate areas that need tighter control






5. Using sub recipes as part of a menu item recipe






6. Centrally controlled - individually controlled - and network controlled.






7. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






8. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






9. Recipes used to create a part of a menu item






10. POS terminal used only for taking orders (no cash drawer)






11. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






12. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






13. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






14. An intermediary between a central reservation system and e-distribution channelse






15. Summary of all relevant sales reports produced during a business week






16. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






17. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






18. Delineates reservation transactions and commisions payable - by travel agent






19. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






20. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






21. Employee ordering needed supplies or information






22. Video display for kitchen orders






23. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






24. POS printer that's good for printing orders






25. Lowest or highest selling price on a menu






26. POS terminal used only for entering orders






27. Simultaneous processing






28. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






29. Automatic slip feed






30. Internet distribution systems






31. Global distribution systems are owned by and used by...






32. Key card - code based - smart card based - biometric






33. Market Code






34. Price look up keys






35. Indicated total sold by each individual server during a shift






36. Non automated bar based on manual checking or honor system






37. Indicates the forms of payments used during a shift






38. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






39. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






40. Uses intranet - like the dell computer example. Supply chain technology






41. Form of selling with no major party needed






42. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






43. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






44. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






45. simultaneous buying and selling of an asset in order to profit from a price difference






46. Keys proframmable by management for specific menu items






47. POS printer that is expensive but good for slips and receipts. Quick and fast.






48. Automatic form number reader






49. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






50. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server