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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Calculates actual costs to idea costs to indicate areas that need tighter control






2. Centrally controlled - individually controlled - and network controlled.






3. Non automated bar based on manual checking or honor system






4. Prevents info from one guest check from overwriting info from another






5. Energy Management system






6. Market Code






7. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






8. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






9. Indicated total sold by each individual server during a shift






10. Delineates reservation transactions and commisions payable - by travel agent






11. Apollo - Amadeus - Galileo - SABRE - TIAS






12. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






13. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






14. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






15. Indicates to managers how well categories of menu items sell and when






16. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






17. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






18. Automated report showing amounts of individual products sold during a specified period of time






19. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






20. Video display for kitchen orders






21. Ensures all payments and charges are captured and recorded correctly.






22. provides a daily summary of reservation records that were created - modified - or canceled






23. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






24. Recipes used to create a part of a menu item






25. Automatic form number reader






26. Form of selling with no major party needed






27. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






28. Using sub recipes as part of a menu item recipe






29. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






30. Global Distribution System






31. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






32. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






33. Keyboard overlay for each meal period






34. Price look up keys






35. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






36. Key card - code based - smart card based - biometric






37. Indicates expecte beverage income by category






38. Indicates to managers how well individual products sell






39. Used in evaluating pricing design and contents of a menu






40. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






41. Selling through internet to the extranet - like online shopping






42. Uses an inprinted bar code rather than a manual server entry to access a guest check






43. Uses intranet - like the dell computer example. Supply chain technology






44. POS printer that is expensive but good for slips and receipts. Quick and fast.






45. POS printer that's good for printing orders






46. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






47. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






48. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






49. Lowest or highest selling price on a menu






50. POS terminal used only for entering orders






Can you answer 50 questions in 15 minutes?



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