Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






2. Selling through internet to the extranet - like online shopping






3. provides a daily summary of reservation records that were created - modified - or canceled






4. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






5. Uses intranet - like the dell computer example. Supply chain technology






6. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






7. Keyboard overlay for each meal period






8. POS printer that is expensive but good for slips and receipts. Quick and fast.






9. Automatic form number reader






10. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






11. Ensures all payments and charges are captured and recorded correctly.






12. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






13. Global Distribution System






14. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






15. Used in evaluating pricing design and contents of a menu






16. Travel agents - airlines - consumers






17. Market Code






18. Simultaneous processing






19. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






20. Using sub recipes as part of a menu item recipe






21. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






22. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






23. Uses an inprinted bar code rather than a manual server entry to access a guest check






24. Internet distribution systems






25. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






26. Produces a continuous detailed record of all POS transactions






27. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






28. simultaneous buying and selling of an asset in order to profit from a price difference






29. Global distribution systems are owned by and used by...






30. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






31. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






32. Automatic slip feed






33. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






34. Form of selling with no major party needed






35. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






36. POS printer that's good for printing orders






37. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






38. Lowest or highest selling price on a menu






39. Apollo - Amadeus - Galileo - SABRE - TIAS






40. Non automated bar based on manual checking or honor system






41. Price look up keys






42. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






43. Recipes used to create a part of a menu item






44. Automated report showing amounts of individual products sold during a specified period of time






45. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






46. Indicates to managers how well categories of menu items sell and when






47. Delineates reservation transactions and commisions payable - by travel agent






48. Key card - code based - smart card based - biometric






49. Indicates the forms of payments used during a shift






50. Projects furure hotel revenue by using projected occupancy rates and room rates