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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Used in evaluating pricing design and contents of a menu






2. Ensures all payments and charges are captured and recorded correctly.






3. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






4. Uses an inprinted bar code rather than a manual server entry to access a guest check






5. Indicated total sold by each individual server during a shift






6. simultaneous buying and selling of an asset in order to profit from a price difference






7. Key card - code based - smart card based - biometric






8. Uses intranet - like the dell computer example. Supply chain technology






9. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






10. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






11. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






12. Form of selling with no major party needed






13. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






14. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






15. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






16. Using sub recipes as part of a menu item recipe






17. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






18. Indicates expecte beverage income by category






19. POS printer that's good for printing orders






20. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






21. Recipes used to create a part of a menu item






22. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






23. Non automated bar based on manual checking or honor system






24. Keys proframmable by management for specific menu items






25. Selling through internet to the extranet - like online shopping






26. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






27. Automatic slip feed






28. Centrally controlled - individually controlled - and network controlled.






29. Simultaneous processing






30. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






31. Travel agents - airlines - consumers






32. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






33. Market Code






34. Apollo - Amadeus - Galileo - SABRE - TIAS






35. Produces a continuous detailed record of all POS transactions






36. A hotel chain's reservation system in which all participating properties are contractually related






37. Projects furure hotel revenue by using projected occupancy rates and room rates






38. Internet distribution systems






39. Prevents info from one guest check from overwriting info from another






40. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






41. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






42. POS terminal used only for taking orders (no cash drawer)






43. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






44. Automated report showing amounts of individual products sold during a specified period of time






45. Automatic form number reader






46. Price look up keys






47. Indicates to managers how well categories of menu items sell and when






48. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






49. Summary of all relevant sales reports produced during a business week






50. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.