Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






2. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






3. Calculates actual costs to idea costs to indicate areas that need tighter control






4. Safes and keycards use this technology for fingerprints - and scanners.






5. Apollo - Amadeus - Galileo - SABRE - TIAS






6. Key card - code based - smart card based - biometric






7. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






8. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






9. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






10. An intermediary between a central reservation system and e-distribution channelse






11. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






12. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






13. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






14. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






15. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






16. Indicated total sold by each individual server during a shift






17. Uses an inprinted bar code rather than a manual server entry to access a guest check






18. Used in evaluating pricing design and contents of a menu






19. Internet distribution systems






20. Lowest or highest selling price on a menu






21. Global distribution systems are owned by and used by...






22. Travel agents - airlines - consumers






23. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






24. Indicates to managers how well categories of menu items sell and when






25. POS terminal used only for taking orders (no cash drawer)






26. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






27. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






28. Automatic form number reader






29. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






30. Energy Management system






31. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






32. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






33. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






34. Form of selling with no major party needed






35. Prevents info from one guest check from overwriting info from another






36. Employee ordering needed supplies or information






37. provides a daily summary of reservation records that were created - modified - or canceled






38. Non automated bar based on manual checking or honor system






39. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






40. Indicates to managers how well individual products sell






41. Market Code






42. A hotel chain's reservation system in which all participating properties are contractually related






43. Indicates expecte beverage income by category






44. Uses intranet - like the dell computer example. Supply chain technology






45. POS printer that's good for printing orders






46. Simultaneous processing






47. Keyboard overlay for each meal period






48. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






49. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






50. Delineates reservation transactions and commisions payable - by travel agent