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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Keyboard overlay for each meal period






2. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






3. Keys proframmable by management for specific menu items






4. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






5. Travel agents - airlines - consumers






6. Centrally controlled - individually controlled - and network controlled.






7. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






8. Used in evaluating pricing design and contents of a menu






9. Indicates expecte beverage income by category






10. Automated report showing amounts of individual products sold during a specified period of time






11. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






12. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






13. A hotel chain's reservation system in which all participating properties are contractually related






14. Video display for kitchen orders






15. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






16. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






17. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






18. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






19. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






20. Safes and keycards use this technology for fingerprints - and scanners.






21. Automatic slip feed






22. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






23. Apollo - Amadeus - Galileo - SABRE - TIAS






24. Market Code






25. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






26. Lowest or highest selling price on a menu






27. POS terminal used only for entering orders






28. Indicated total sold by each individual server during a shift






29. Internet distribution systems






30. Indicates to managers how well categories of menu items sell and when






31. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






32. Price look up keys






33. Uses an inprinted bar code rather than a manual server entry to access a guest check






34. Employee ordering needed supplies or information






35. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






36. Delineates reservation transactions and commisions payable - by travel agent






37. An intermediary between a central reservation system and e-distribution channelse






38. POS printer that's good for printing orders






39. POS printer that is expensive but good for slips and receipts. Quick and fast.






40. Recipes used to create a part of a menu item






41. Summary of all relevant sales reports produced during a business week






42. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






43. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






44. Using sub recipes as part of a menu item recipe






45. Automatic form number reader






46. Selling through internet to the extranet - like online shopping






47. Indicates to managers how well individual products sell






48. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






49. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






50. Indicates the forms of payments used during a shift