Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Keyboard overlay for each meal period






2. Video display for kitchen orders






3. Non automated bar based on manual checking or honor system






4. Prevents info from one guest check from overwriting info from another






5. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






6. simultaneous buying and selling of an asset in order to profit from a price difference






7. Automatic form number reader






8. Projects furure hotel revenue by using projected occupancy rates and room rates






9. Indicates expecte beverage income by category






10. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






11. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






12. Centrally controlled - individually controlled - and network controlled.






13. Indicates the forms of payments used during a shift






14. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






15. Keys proframmable by management for specific menu items






16. Indicates to managers how well categories of menu items sell and when






17. Produces a continuous detailed record of all POS transactions






18. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






19. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






20. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






21. Global Distribution System






22. Lowest or highest selling price on a menu






23. Key card - code based - smart card based - biometric






24. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






25. POS terminal used only for taking orders (no cash drawer)






26. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






27. Uses an inprinted bar code rather than a manual server entry to access a guest check






28. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






29. Travel agents - airlines - consumers






30. provides a daily summary of reservation records that were created - modified - or canceled






31. Simultaneous processing






32. Ensures all payments and charges are captured and recorded correctly.






33. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






34. Price look up keys






35. Employee ordering needed supplies or information






36. Safes and keycards use this technology for fingerprints - and scanners.






37. An intermediary between a central reservation system and e-distribution channelse






38. Apollo - Amadeus - Galileo - SABRE - TIAS






39. Uses intranet - like the dell computer example. Supply chain technology






40. Automatic slip feed






41. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






42. POS printer that is expensive but good for slips and receipts. Quick and fast.






43. Market Code






44. Automated report showing amounts of individual products sold during a specified period of time






45. Global distribution systems are owned by and used by...






46. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






47. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






48. Selling through internet to the extranet - like online shopping






49. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






50. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.