Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






2. An intermediary between a central reservation system and e-distribution channelse






3. Indicates expecte beverage income by category






4. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






5. Prevents info from one guest check from overwriting info from another






6. Key card - code based - smart card based - biometric






7. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






8. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






9. Apollo - Amadeus - Galileo - SABRE - TIAS






10. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






11. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






12. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






13. Calculates actual costs to idea costs to indicate areas that need tighter control






14. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






15. Internet distribution systems






16. Video display for kitchen orders






17. Safes and keycards use this technology for fingerprints - and scanners.






18. Indicates to managers how well individual products sell






19. Produces a continuous detailed record of all POS transactions






20. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






21. Lowest or highest selling price on a menu






22. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






23. Keyboard overlay for each meal period






24. Global distribution systems are owned by and used by...






25. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






26. Price look up keys






27. Uses an inprinted bar code rather than a manual server entry to access a guest check






28. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






29. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






30. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






31. Global Distribution System






32. Energy Management system






33. Automatic slip feed






34. Non automated bar based on manual checking or honor system






35. Uses intranet - like the dell computer example. Supply chain technology






36. Indicates to managers how well categories of menu items sell and when






37. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






38. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






39. Simultaneous processing






40. Selling through internet to the extranet - like online shopping






41. POS terminal used only for entering orders






42. POS terminal used only for taking orders (no cash drawer)






43. Recipes used to create a part of a menu item






44. Employee ordering needed supplies or information






45. Indicated total sold by each individual server during a shift






46. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






47. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






48. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






49. Indicates the forms of payments used during a shift






50. provides a daily summary of reservation records that were created - modified - or canceled