Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






2. Non automated bar based on manual checking or honor system






3. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






4. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






5. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






6. Indicates to managers how well individual products sell






7. Price look up keys






8. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






9. An intermediary between a central reservation system and e-distribution channelse






10. Automatic form number reader






11. Selling through internet to the extranet - like online shopping






12. Keyboard overlay for each meal period






13. Apollo - Amadeus - Galileo - SABRE - TIAS






14. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






15. POS printer that is expensive but good for slips and receipts. Quick and fast.






16. Simultaneous processing






17. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






18. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






19. Key card - code based - smart card based - biometric






20. Uses an inprinted bar code rather than a manual server entry to access a guest check






21. Video display for kitchen orders






22. Employee ordering needed supplies or information






23. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






24. Produces a continuous detailed record of all POS transactions






25. Energy Management system






26. Uses intranet - like the dell computer example. Supply chain technology






27. Global Distribution System






28. Projects furure hotel revenue by using projected occupancy rates and room rates






29. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






30. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






31. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






32. Indicated total sold by each individual server during a shift






33. Automatic slip feed






34. Summary of all relevant sales reports produced during a business week






35. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






36. Market Code






37. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






38. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






39. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






40. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






41. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






42. Centrally controlled - individually controlled - and network controlled.






43. Lowest or highest selling price on a menu






44. Indicates the forms of payments used during a shift






45. POS terminal used only for taking orders (no cash drawer)






46. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






47. Safes and keycards use this technology for fingerprints - and scanners.






48. Global distribution systems are owned by and used by...






49. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






50. Prevents info from one guest check from overwriting info from another