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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
Journal printer
ASF
Distribution switch or bidirectional interface
B2E
2. Internet distribution systems
Settlement methods report
IDS
Table Management Systems
C2C
3. Indicates to managers how well individual products sell
Automated bar
Distribution switch or bidirectional interface
Pre-set keys
Sales mix report
4. Ensures all payments and charges are captured and recorded correctly.
PLU keys
Night Audit
KDU
Hardwired ELS
5. Using sub recipes as part of a menu item recipe
Sales category analysis report
Postcosting
Seamless integration
Recipe chaining
6. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
Intranet
Journal printer
Revenue management
Biometrics in hotels
7. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
Night Audit
Reservation transaction record
Microprocessor ELS
Commission agent report
8. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
Revenue forecast report
Outstanding guest checks report
Most POS systems are based on...
Pre-set keys
9. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
Night Audit
Revenue forecast report
Automated bar
Merchant model
10. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Extranet
EMS
Distribution switch or bidirectional interface
PMS
11. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Web 2.0
Table Management Systems
Sub recipe
Distribution switch or bidirectional interface
12. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
Cashier POS terminal
Marketing category report
Global distribution system
Benefits of using a POS system
13. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue
Intranet
Revenue forecast report
Recipe chaining
Revenue management
14. Lowest or highest selling price on a menu
Biometrics in hotels
Price point
AFNR
Extranet
15. Automatic slip feed
C2C
ASF
Sales mix report
Marketing category report
16. Video display for kitchen orders
Electronic Locking System
ASF
Sales by beverage server report
KDU
17. Automatic form number reader
Menu engineering
Price point
Revenue management
ADNR
18. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.
Outstanding guest checks report
Settlement methods report
Extranet
Body motion sensor detector
19. Prevents info from one guest check from overwriting info from another
ASF
Fingerprint reader POS
Semi automated bar
Global distribution system
20. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Outstanding guest checks report
Fingerprint reader POS
Sales by beverage server report
Sales category analysis report
21. Indicates to managers how well categories of menu items sell and when
Internet corporation for assigned names and numbers
ASF
KDU
Sales category analysis report
22. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Intersell agency
Benefits of using a POS system
Automated bar
Marketing category report
23. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
Server/Pre Check POS terminal
Menu engineering
PMS
Wholesaler model and merchant model
24. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.
Main users of GDS
Wholesaler model and merchant model
Weekly sales spreadsheet
Web 2.0
25. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
Global distribution system
Affiliate reservation system
PMS
Mechanical locking systems
26. Keyboard overlay for each meal period
Real time capability
Menu board
Global distribution system
Product usage report
27. Calculates actual costs to idea costs to indicate areas that need tighter control
Biometrics in hotels
Postcosting
Semi automated bar
Distribution switch or bidirectional interface
28. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
Commission agent report
Mechanical locking systems
Electronic Locking System
PLU keys
29. Price look up keys
PLU keys
Traditional mini bar
C2C
Journal printer
30. Form of selling with no major party needed
Mechanical locking systems
Airlines; travel agents
C2C
B2B
31. A hotel chain's reservation system in which all participating properties are contractually related
PMS
Marketing category report
Dot Matrix Print
Affiliate reservation system
32. Indicates expecte beverage income by category
Revenue management
Global distribution system
Menu board
Sales by major beverage category rport
33. Projects furure hotel revenue by using projected occupancy rates and room rates
Night Audit
Sales by beverage server report
Traditional mini bar
Revenue forecast report
34. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system
Seamless integration
Web 2.0
Recipe chaining
Intersell agency
35. Simultaneous processing
Menu board
Real time capability
IDS
B2C
36. Key card - code based - smart card based - biometric
Intranet
Revenue management
Outstanding guest checks report
Types of electronic in room safes
37. Apollo - Amadeus - Galileo - SABRE - TIAS
Big names of GDS programs
Product usage report
Extranet
AFNR
38. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
Hardwired ELS
Traditional mini bar
Merchant model
Server/Pre Check POS terminal
39. Produces a continuous detailed record of all POS transactions
Settlement methods report
Microprocessor ELS
Internet
Journal printer
40. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
Arbitrage
Internet corporation for assigned names and numbers
Intersell agency
ASF
41. Market Code
Wholesaler model and merchant model
Field in PMS to put guest type
ADNR
Postcosting
42. POS printer that's good for printing orders
Sales by major beverage category rport
Dot Matrix Print
C2C
Pre check terminal
43. Selling through internet to the extranet - like online shopping
B2C
Modifier keys
Body motion sensor detector
Recipe chaining
44. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.
Fingerprint reader POS
Commission agent report
Internet corporation for assigned names and numbers
Semi automated bar
45. Delineates reservation transactions and commisions payable - by travel agent
B2C
Commission agent report
Big names of GDS programs
Seamless integration
46. Recipes used to create a part of a menu item
B2E
Sub recipe
Night Audit
Types of EMS
47. Indicated total sold by each individual server during a shift
Biometrics in hotels
Sales by beverage server report
Price point
Intersell agency
48. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.
Web based POS
Traditional mini bar
Big names of GDS programs
Intranet
49. Indicates the forms of payments used during a shift
Fingerprint reader POS
B2B
Settlement methods report
Arbitrage
50. Global Distribution System
GDS
Cashier POS terminal
Sales by major beverage category rport
Microprocessor ELS