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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






2. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






3. Automatic slip feed






4. Automated report showing amounts of individual products sold during a specified period of time






5. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






6. Automatic form number reader






7. Travel agents - airlines - consumers






8. simultaneous buying and selling of an asset in order to profit from a price difference






9. Centrally controlled - individually controlled - and network controlled.






10. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






11. Delineates reservation transactions and commisions payable - by travel agent






12. Keyboard overlay for each meal period






13. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






14. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






15. Summary of all relevant sales reports produced during a business week






16. Form of selling with no major party needed






17. POS terminal used only for entering orders






18. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






19. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






20. POS printer that's good for printing orders






21. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






22. POS terminal used only for taking orders (no cash drawer)






23. provides a daily summary of reservation records that were created - modified - or canceled






24. Projects furure hotel revenue by using projected occupancy rates and room rates






25. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






26. Prevents info from one guest check from overwriting info from another






27. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






28. Market Code






29. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






30. Indicates expecte beverage income by category






31. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






32. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






33. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






34. Apollo - Amadeus - Galileo - SABRE - TIAS






35. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






36. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






37. Keys proframmable by management for specific menu items






38. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






39. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






40. An intermediary between a central reservation system and e-distribution channelse






41. Global distribution systems are owned by and used by...






42. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






43. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






44. Global Distribution System






45. Using sub recipes as part of a menu item recipe






46. Energy Management system






47. Uses an inprinted bar code rather than a manual server entry to access a guest check






48. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






49. Indicates to managers how well categories of menu items sell and when






50. POS printer that is expensive but good for slips and receipts. Quick and fast.