Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Selling through internet to the extranet - like online shopping






2. Calculates actual costs to idea costs to indicate areas that need tighter control






3. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






4. Form of selling with no major party needed






5. Automatic slip feed






6. Automatic form number reader






7. Price look up keys






8. Keys proframmable by management for specific menu items






9. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






10. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






11. Automated report showing amounts of individual products sold during a specified period of time






12. Energy Management system






13. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






14. provides a daily summary of reservation records that were created - modified - or canceled






15. Travel agents - airlines - consumers






16. Internet distribution systems






17. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






18. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






19. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






20. Lowest or highest selling price on a menu






21. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






22. Indicates to managers how well individual products sell






23. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






24. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






25. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






26. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






27. Keyboard overlay for each meal period






28. Employee ordering needed supplies or information






29. Indicated total sold by each individual server during a shift






30. Uses an inprinted bar code rather than a manual server entry to access a guest check






31. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






32. POS terminal used only for taking orders (no cash drawer)






33. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






34. Key card - code based - smart card based - biometric






35. Indicates the forms of payments used during a shift






36. Safes and keycards use this technology for fingerprints - and scanners.






37. Summary of all relevant sales reports produced during a business week






38. simultaneous buying and selling of an asset in order to profit from a price difference






39. Prevents info from one guest check from overwriting info from another






40. POS printer that's good for printing orders






41. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






42. Global Distribution System






43. A hotel chain's reservation system in which all participating properties are contractually related






44. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






45. Recipes used to create a part of a menu item






46. POS printer that is expensive but good for slips and receipts. Quick and fast.






47. Uses intranet - like the dell computer example. Supply chain technology






48. Market Code






49. Indicates to managers how well categories of menu items sell and when






50. Delineates reservation transactions and commisions payable - by travel agent