Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






2. Price look up keys






3. Lowest or highest selling price on a menu






4. POS terminal used only for taking orders (no cash drawer)






5. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






6. Global distribution systems are owned by and used by...






7. Video display for kitchen orders






8. Internet distribution systems






9. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






10. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






11. Safes and keycards use this technology for fingerprints - and scanners.






12. Calculates actual costs to idea costs to indicate areas that need tighter control






13. Form of selling with no major party needed






14. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






15. Used in evaluating pricing design and contents of a menu






16. Selling through internet to the extranet - like online shopping






17. POS terminal used only for entering orders






18. Projects furure hotel revenue by using projected occupancy rates and room rates






19. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






20. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






21. Keyboard overlay for each meal period






22. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






23. Delineates reservation transactions and commisions payable - by travel agent






24. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






25. Recipes used to create a part of a menu item






26. Travel agents - airlines - consumers






27. Keys proframmable by management for specific menu items






28. Uses intranet - like the dell computer example. Supply chain technology






29. Automatic slip feed






30. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






31. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






32. Indicates to managers how well individual products sell






33. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






34. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






35. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






36. Non automated bar based on manual checking or honor system






37. Indicates the forms of payments used during a shift






38. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






39. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






40. Indicates expecte beverage income by category






41. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






42. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






43. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






44. A hotel chain's reservation system in which all participating properties are contractually related






45. Automatic form number reader






46. Indicated total sold by each individual server during a shift






47. Global Distribution System






48. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






49. An intermediary between a central reservation system and e-distribution channelse






50. POS terminal used to enter and settle checks and may support up to 4 cash drawers.