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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Keyboard overlay for each meal period
C2C
Revenue management
Sales by major beverage category rport
Menu board
2. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
Settlement methods report
Fingerprint reader POS
Intersell agency
Thermal Printer
3. Keys proframmable by management for specific menu items
Intersell agency
Microprocessor ELS
Seamless integration
Pre-set keys
4. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
Menu engineering
Marketing category report
Modifier keys
AFNR
5. Travel agents - airlines - consumers
Main users of GDS
Semi automated bar
Automated bar
Marketing category report
6. Centrally controlled - individually controlled - and network controlled.
Types of EMS
Microprocessor ELS
Electronic Locking System
Sales by major beverage category rport
7. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.
Internet corporation for assigned names and numbers
B2B
Airlines; travel agents
Weekly sales spreadsheet
8. Used in evaluating pricing design and contents of a menu
Real time capability
Merchant model
Marketing category report
Menu engineering
9. Indicates expecte beverage income by category
Sales by major beverage category rport
Postcosting
Revenue forecast report
Price point
10. Automated report showing amounts of individual products sold during a specified period of time
Journal printer
Night Audit
AFNR
Product usage report
11. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
Microprocessor ELS
Menu board
Commission agent report
Distribution switch or bidirectional interface
12. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers
Web 2.0
Merchant model
Menu engineering
Night Audit
13. A hotel chain's reservation system in which all participating properties are contractually related
Affiliate reservation system
Field in PMS to put guest type
ADNR
Recipe chaining
14. Video display for kitchen orders
Traditional mini bar
KDU
Distribution switch or bidirectional interface
Fingerprint reader POS
15. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
Pre check terminal
Weekly sales spreadsheet
Intranet
KDU
16. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.
Body motion sensor detector
Dot Matrix Print
Thermal Printer
Postcosting
17. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Fingerprint reader POS
Mechanical locking systems
Dot Matrix Print
Types of EMS
18. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
Journal printer
B2E
Modifier keys
Revenue forecast report
19. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
PLU keys
Most POS systems are based on...
Affiliate reservation system
Distribution switch or bidirectional interface
20. Safes and keycards use this technology for fingerprints - and scanners.
Settlement methods report
Sales by major beverage category rport
Intersell agency
Biometrics in hotels
21. Automatic slip feed
Reservation transaction record
ASF
ASF
Web 2.0
22. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
Web based POS
Menu engineering
Outstanding guest checks report
EMS
23. Apollo - Amadeus - Galileo - SABRE - TIAS
Pre-set keys
Big names of GDS programs
Global distribution system
KDU
24. Market Code
Field in PMS to put guest type
Commission agent report
Revenue forecast report
Global distribution system
25. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Cashier POS terminal
Arbitrage
Marketing category report
ADNR
26. Lowest or highest selling price on a menu
Price point
EMS
Microprocessor ELS
Extranet
27. POS terminal used only for entering orders
Marketing category report
Server/Pre Check POS terminal
Wholesaler model and merchant model
Menu engineering
28. Indicated total sold by each individual server during a shift
Pre check terminal
Reservation transaction record
Night Audit
Sales by beverage server report
29. Internet distribution systems
IDS
Cashier POS terminal
PMS
Thermal Printer
30. Indicates to managers how well categories of menu items sell and when
Field in PMS to put guest type
Revenue management
ASF
Sales category analysis report
31. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
GDS
Distribution switch or bidirectional interface
Postcosting
B2B
32. Price look up keys
Weekly sales spreadsheet
Semi automated bar
PLU keys
Sales by major beverage category rport
33. Uses an inprinted bar code rather than a manual server entry to access a guest check
AFNR
Main users of GDS
Weekly sales spreadsheet
Wholesaler model and merchant model
34. Employee ordering needed supplies or information
C2C
Body motion sensor detector
B2E
ASF
35. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
Sales by beverage server report
Global distribution system
Biometrics in hotels
Hardwired ELS
36. Delineates reservation transactions and commisions payable - by travel agent
Thermal Printer
Electronic Locking System
Commission agent report
Intranet
37. An intermediary between a central reservation system and e-distribution channelse
KDU
DSP (disp. serv. provider)
Revenue management
GDS
38. POS printer that's good for printing orders
Dot Matrix Print
Sales category analysis report
Settlement methods report
Web based POS
39. POS printer that is expensive but good for slips and receipts. Quick and fast.
PMS
Sales category analysis report
Thermal Printer
Internet corporation for assigned names and numbers
40. Recipes used to create a part of a menu item
Settlement methods report
Menu engineering
Revenue forecast report
Sub recipe
41. Summary of all relevant sales reports produced during a business week
Modifier keys
Body motion sensor detector
Weekly sales spreadsheet
Sales by beverage server report
42. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Extranet
Marketing category report
Benefits of using a POS system
Body motion sensor detector
43. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
Field in PMS to put guest type
ADNR
Global distribution system
Automated bar
44. Using sub recipes as part of a menu item recipe
Night Audit
Automated bar
Recipe chaining
Microprocessor ELS
45. Automatic form number reader
Commission agent report
Outstanding guest checks report
ADNR
Sales mix report
46. Selling through internet to the extranet - like online shopping
Sales mix report
Microprocessor ELS
Airlines; travel agents
B2C
47. Indicates to managers how well individual products sell
GDS
Most POS systems are based on...
Commission agent report
Sales mix report
48. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Table Management Systems
Global distribution system
Pre-set keys
Sales mix report
49. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.
Commission agent report
Most POS systems are based on...
Web based POS
Body motion sensor detector
50. Indicates the forms of payments used during a shift
Settlement methods report
Sales mix report
Product usage report
ASF