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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Non automated bar based on manual checking or honor system






2. provides a daily summary of reservation records that were created - modified - or canceled






3. Video display for kitchen orders






4. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






5. Internet distribution systems






6. Indicates the forms of payments used during a shift






7. Automated report showing amounts of individual products sold during a specified period of time






8. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






9. Key card - code based - smart card based - biometric






10. Summary of all relevant sales reports produced during a business week






11. Uses an inprinted bar code rather than a manual server entry to access a guest check






12. An intermediary between a central reservation system and e-distribution channelse






13. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






14. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






15. Apollo - Amadeus - Galileo - SABRE - TIAS






16. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






17. Recipes used to create a part of a menu item






18. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






19. A hotel chain's reservation system in which all participating properties are contractually related






20. Ensures all payments and charges are captured and recorded correctly.






21. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






22. Produces a continuous detailed record of all POS transactions






23. Indicates to managers how well individual products sell






24. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






25. Automatic slip feed






26. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






27. Calculates actual costs to idea costs to indicate areas that need tighter control






28. Keys proframmable by management for specific menu items






29. POS terminal used only for entering orders






30. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






31. Keyboard overlay for each meal period






32. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






33. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






34. Global Distribution System






35. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






36. POS printer that is expensive but good for slips and receipts. Quick and fast.






37. POS terminal used only for taking orders (no cash drawer)






38. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






39. POS printer that's good for printing orders






40. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






41. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






42. Prevents info from one guest check from overwriting info from another






43. Simultaneous processing






44. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






45. Centrally controlled - individually controlled - and network controlled.






46. Automatic form number reader






47. Uses intranet - like the dell computer example. Supply chain technology






48. Indicated total sold by each individual server during a shift






49. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






50. Travel agents - airlines - consumers