Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Lowest or highest selling price on a menu






2. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






3. Indicates expecte beverage income by category






4. Indicates to managers how well individual products sell






5. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






6. Key card - code based - smart card based - biometric






7. Summary of all relevant sales reports produced during a business week






8. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






9. Keyboard overlay for each meal period






10. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






11. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






12. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






13. Travel agents - airlines - consumers






14. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






15. Uses an inprinted bar code rather than a manual server entry to access a guest check






16. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






17. Indicates to managers how well categories of menu items sell and when






18. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






19. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






20. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






21. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






22. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






23. Simultaneous processing






24. Prevents info from one guest check from overwriting info from another






25. POS printer that is expensive but good for slips and receipts. Quick and fast.






26. Non automated bar based on manual checking or honor system






27. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






28. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






29. Safes and keycards use this technology for fingerprints - and scanners.






30. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






31. Calculates actual costs to idea costs to indicate areas that need tighter control






32. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






33. POS terminal used only for taking orders (no cash drawer)






34. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






35. Indicates the forms of payments used during a shift






36. Recipes used to create a part of a menu item






37. Market Code






38. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






39. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






40. simultaneous buying and selling of an asset in order to profit from a price difference






41. Automated report showing amounts of individual products sold during a specified period of time






42. Global Distribution System






43. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






44. POS terminal used only for entering orders






45. Price look up keys






46. Delineates reservation transactions and commisions payable - by travel agent






47. A hotel chain's reservation system in which all participating properties are contractually related






48. Selling through internet to the extranet - like online shopping






49. Projects furure hotel revenue by using projected occupancy rates and room rates






50. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.