Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Key card - code based - smart card based - biometric






2. Global Distribution System






3. Automatic slip feed






4. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






5. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






6. Simultaneous processing






7. Lowest or highest selling price on a menu






8. An intermediary between a central reservation system and e-distribution channelse






9. Used in evaluating pricing design and contents of a menu






10. A hotel chain's reservation system in which all participating properties are contractually related






11. POS printer that is expensive but good for slips and receipts. Quick and fast.






12. Global distribution systems are owned by and used by...






13. Uses intranet - like the dell computer example. Supply chain technology






14. Energy Management system






15. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






16. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






17. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






18. Safes and keycards use this technology for fingerprints - and scanners.






19. Ensures all payments and charges are captured and recorded correctly.






20. simultaneous buying and selling of an asset in order to profit from a price difference






21. Uses an inprinted bar code rather than a manual server entry to access a guest check






22. Centrally controlled - individually controlled - and network controlled.






23. Market Code






24. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






25. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






26. Indicates expecte beverage income by category






27. Keyboard overlay for each meal period






28. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






29. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






30. POS terminal used only for entering orders






31. Indicated total sold by each individual server during a shift






32. Form of selling with no major party needed






33. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






34. Prevents info from one guest check from overwriting info from another






35. Selling through internet to the extranet - like online shopping






36. Automatic form number reader






37. POS terminal used only for taking orders (no cash drawer)






38. Indicates the forms of payments used during a shift






39. Employee ordering needed supplies or information






40. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






41. Indicates to managers how well categories of menu items sell and when






42. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






43. Internet distribution systems






44. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






45. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






46. Delineates reservation transactions and commisions payable - by travel agent






47. Apollo - Amadeus - Galileo - SABRE - TIAS






48. Summary of all relevant sales reports produced during a business week






49. Travel agents - airlines - consumers






50. Calculates actual costs to idea costs to indicate areas that need tighter control