Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






2. Projects furure hotel revenue by using projected occupancy rates and room rates






3. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






4. simultaneous buying and selling of an asset in order to profit from a price difference






5. Employee ordering needed supplies or information






6. POS terminal used only for taking orders (no cash drawer)






7. Prevents info from one guest check from overwriting info from another






8. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






9. Uses intranet - like the dell computer example. Supply chain technology






10. Travel agents - airlines - consumers






11. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






12. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






13. Ensures all payments and charges are captured and recorded correctly.






14. Non automated bar based on manual checking or honor system






15. Selling through internet to the extranet - like online shopping






16. Internet distribution systems






17. Centrally controlled - individually controlled - and network controlled.






18. provides a daily summary of reservation records that were created - modified - or canceled






19. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






20. Used in evaluating pricing design and contents of a menu






21. Global distribution systems are owned by and used by...






22. Indicates to managers how well individual products sell






23. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






24. Uses an inprinted bar code rather than a manual server entry to access a guest check






25. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






26. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






27. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






28. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






29. Automatic slip feed






30. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






31. Keyboard overlay for each meal period






32. Indicates expecte beverage income by category






33. Automatic form number reader






34. Market Code






35. An intermediary between a central reservation system and e-distribution channelse






36. Apollo - Amadeus - Galileo - SABRE - TIAS






37. POS printer that is expensive but good for slips and receipts. Quick and fast.






38. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






39. Recipes used to create a part of a menu item






40. Indicates the forms of payments used during a shift






41. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






42. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






43. Safes and keycards use this technology for fingerprints - and scanners.






44. Delineates reservation transactions and commisions payable - by travel agent






45. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






46. Using sub recipes as part of a menu item recipe






47. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






48. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






49. Global Distribution System






50. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers