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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
Dot Matrix Print
Distribution switch or bidirectional interface
Outstanding guest checks report
ADNR
2. Indicates to managers how well individual products sell
B2C
Types of EMS
Sales mix report
ADNR
3. Energy Management system
EMS
Automated bar
Weekly sales spreadsheet
Marketing category report
4. Market Code
Weekly sales spreadsheet
Thermal Printer
Field in PMS to put guest type
Arbitrage
5. Automatic form number reader
Settlement methods report
Arbitrage
ADNR
Big names of GDS programs
6. Uses intranet - like the dell computer example. Supply chain technology
B2B
Pre check terminal
ASF
Mechanical locking systems
7. Form of selling with no major party needed
Semi automated bar
Benefits of using a POS system
C2C
Sub recipe
8. Key card - code based - smart card based - biometric
Types of electronic in room safes
Menu board
Extranet
Seamless integration
9. Price look up keys
Dot Matrix Print
Benefits of using a POS system
GDS
PLU keys
10. Employee ordering needed supplies or information
B2E
ASF
Intersell agency
Menu engineering
11. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
Field in PMS to put guest type
B2B
Table Management Systems
Outstanding guest checks report
12. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
Weekly sales spreadsheet
ASF
PMS
Semi automated bar
13. Apollo - Amadeus - Galileo - SABRE - TIAS
B2B
Big names of GDS programs
Modifier keys
Thermal Printer
14. Automated report showing amounts of individual products sold during a specified period of time
Price point
Server/Pre Check POS terminal
Postcosting
Product usage report
15. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
KDU
EMS
Web 2.0
Intranet
16. Automatic slip feed
Most POS systems are based on...
Night Audit
ASF
Commission agent report
17. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Recipe chaining
Table Management Systems
Traditional mini bar
Journal printer
18. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.
Postcosting
Web based POS
Most POS systems are based on...
Arbitrage
19. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
KDU
Product usage report
PMS
Wholesaler model and merchant model
20. Using sub recipes as part of a menu item recipe
Table Management Systems
Thermal Printer
Recipe chaining
Global distribution system
21. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
Most POS systems are based on...
Web 2.0
Price point
AFNR
22. Uses an inprinted bar code rather than a manual server entry to access a guest check
Web based POS
DSP (disp. serv. provider)
AFNR
Web 2.0
23. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers
Intersell agency
Merchant model
Electronic Locking System
ASF
24. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
AFNR
Extranet
Mechanical locking systems
Airlines; travel agents
25. Produces a continuous detailed record of all POS transactions
B2B
Journal printer
Internet
Hardwired ELS
26. POS printer that is expensive but good for slips and receipts. Quick and fast.
Types of EMS
Journal printer
Outstanding guest checks report
Thermal Printer
27. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
Automated bar
Sub recipe
Modifier keys
Fingerprint reader POS
28. POS terminal used only for entering orders
Distribution switch or bidirectional interface
Server/Pre Check POS terminal
Pre-set keys
B2C
29. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.
Internet corporation for assigned names and numbers
Affiliate reservation system
Journal printer
Commission agent report
30. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
Modifier keys
Web based POS
KDU
Global distribution system
31. Selling through internet to the extranet - like online shopping
B2C
Internet
Thermal Printer
B2E
32. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
ASF
Cashier POS terminal
Sales category analysis report
Benefits of using a POS system
33. Global Distribution System
Microprocessor ELS
Dot Matrix Print
GDS
Intranet
34. An intermediary between a central reservation system and e-distribution channelse
DSP (disp. serv. provider)
Types of EMS
Settlement methods report
Arbitrage
35. Indicates to managers how well categories of menu items sell and when
C2C
Sales category analysis report
Benefits of using a POS system
Postcosting
36. Non automated bar based on manual checking or honor system
Cashier POS terminal
Pre check terminal
Wholesaler model and merchant model
Traditional mini bar
37. Calculates actual costs to idea costs to indicate areas that need tighter control
Thermal Printer
Recipe chaining
Menu engineering
Postcosting
38. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue
Microprocessor ELS
Mechanical locking systems
Revenue management
Wholesaler model and merchant model
39. Delineates reservation transactions and commisions payable - by travel agent
Electronic Locking System
Recipe chaining
Commission agent report
Types of EMS
40. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
Real time capability
Wholesaler model and merchant model
Cashier POS terminal
Global distribution system
41. Internet distribution systems
IDS
Intersell agency
Web 2.0
Price point
42. Projects furure hotel revenue by using projected occupancy rates and room rates
Revenue forecast report
Types of EMS
Types of electronic in room safes
Intranet
43. Keyboard overlay for each meal period
Marketing category report
B2E
ADNR
Menu board
44. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Pre check terminal
Extranet
ADNR
Internet corporation for assigned names and numbers
45. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
Web 2.0
PLU keys
Most POS systems are based on...
Intersell agency
46. A hotel chain's reservation system in which all participating properties are contractually related
Thermal Printer
Settlement methods report
Marketing category report
Affiliate reservation system
47. Ensures all payments and charges are captured and recorded correctly.
Wholesaler model and merchant model
Night Audit
B2C
Sub recipe
48. Used in evaluating pricing design and contents of a menu
Menu engineering
Sales mix report
Merchant model
Web 2.0
49. Indicated total sold by each individual server during a shift
Sales by beverage server report
IDS
Web based POS
DSP (disp. serv. provider)
50. Indicates expecte beverage income by category
Reservation transaction record
Sales by major beverage category rport
Types of electronic in room safes
Distribution switch or bidirectional interface