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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Lowest or highest selling price on a menu






2. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






3. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






4. Indicates to managers how well individual products sell






5. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






6. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






7. Centrally controlled - individually controlled - and network controlled.






8. Keyboard overlay for each meal period






9. Apollo - Amadeus - Galileo - SABRE - TIAS






10. Video display for kitchen orders






11. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






12. Automated report showing amounts of individual products sold during a specified period of time






13. Indicated total sold by each individual server during a shift






14. Prevents info from one guest check from overwriting info from another






15. Projects furure hotel revenue by using projected occupancy rates and room rates






16. Internet distribution systems






17. Ensures all payments and charges are captured and recorded correctly.






18. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






19. Automatic slip feed






20. Selling through internet to the extranet - like online shopping






21. POS printer that's good for printing orders






22. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






23. A hotel chain's reservation system in which all participating properties are contractually related






24. Global Distribution System






25. Uses intranet - like the dell computer example. Supply chain technology






26. Safes and keycards use this technology for fingerprints - and scanners.






27. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






28. Calculates actual costs to idea costs to indicate areas that need tighter control






29. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






30. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






31. Summary of all relevant sales reports produced during a business week






32. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






33. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






34. Recipes used to create a part of a menu item






35. Used in evaluating pricing design and contents of a menu






36. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






37. Travel agents - airlines - consumers






38. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






39. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






40. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






41. Key card - code based - smart card based - biometric






42. Indicates the forms of payments used during a shift






43. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






44. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






45. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






46. Price look up keys






47. Global distribution systems are owned by and used by...






48. provides a daily summary of reservation records that were created - modified - or canceled






49. Produces a continuous detailed record of all POS transactions






50. Indicates to managers how well categories of menu items sell and when







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