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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






2. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






3. Used in evaluating pricing design and contents of a menu






4. Global distribution systems are owned by and used by...






5. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






6. POS printer that is expensive but good for slips and receipts. Quick and fast.






7. Produces a continuous detailed record of all POS transactions






8. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






9. POS terminal used only for taking orders (no cash drawer)






10. An intermediary between a central reservation system and e-distribution channelse






11. Video display for kitchen orders






12. Indicates to managers how well individual products sell






13. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






14. Automatic form number reader






15. Prevents info from one guest check from overwriting info from another






16. Selling through internet to the extranet - like online shopping






17. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






18. Automatic slip feed






19. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






20. Safes and keycards use this technology for fingerprints - and scanners.






21. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






22. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






23. Indicates expecte beverage income by category






24. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






25. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






26. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






27. POS printer that's good for printing orders






28. Uses an inprinted bar code rather than a manual server entry to access a guest check






29. Calculates actual costs to idea costs to indicate areas that need tighter control






30. A hotel chain's reservation system in which all participating properties are contractually related






31. Lowest or highest selling price on a menu






32. Travel agents - airlines - consumers






33. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






34. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






35. Indicates to managers how well categories of menu items sell and when






36. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






37. simultaneous buying and selling of an asset in order to profit from a price difference






38. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






39. Energy Management system






40. Indicates the forms of payments used during a shift






41. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






42. Apollo - Amadeus - Galileo - SABRE - TIAS






43. Centrally controlled - individually controlled - and network controlled.






44. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






45. Price look up keys






46. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






47. Market Code






48. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






49. Employee ordering needed supplies or information






50. Non automated bar based on manual checking or honor system







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