Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






2. A hotel chain's reservation system in which all participating properties are contractually related






3. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






4. Price look up keys






5. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






6. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






7. Uses intranet - like the dell computer example. Supply chain technology






8. POS printer that is expensive but good for slips and receipts. Quick and fast.






9. Calculates actual costs to idea costs to indicate areas that need tighter control






10. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






11. Automatic form number reader






12. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






13. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






14. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






15. Global distribution systems are owned by and used by...






16. Selling through internet to the extranet - like online shopping






17. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






18. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






19. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






20. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






21. POS printer that's good for printing orders






22. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






23. Employee ordering needed supplies or information






24. Using sub recipes as part of a menu item recipe






25. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






26. POS terminal used only for entering orders






27. Apollo - Amadeus - Galileo - SABRE - TIAS






28. Automated report showing amounts of individual products sold during a specified period of time






29. Internet distribution systems






30. Form of selling with no major party needed






31. Uses an inprinted bar code rather than a manual server entry to access a guest check






32. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






33. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






34. Delineates reservation transactions and commisions payable - by travel agent






35. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






36. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






37. Travel agents - airlines - consumers






38. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






39. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






40. Ensures all payments and charges are captured and recorded correctly.






41. Projects furure hotel revenue by using projected occupancy rates and room rates






42. Indicated total sold by each individual server during a shift






43. Video display for kitchen orders






44. Prevents info from one guest check from overwriting info from another






45. Key card - code based - smart card based - biometric






46. POS terminal used only for taking orders (no cash drawer)






47. Keyboard overlay for each meal period






48. Used in evaluating pricing design and contents of a menu






49. Keys proframmable by management for specific menu items






50. Energy Management system