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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






2. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






3. Delineates reservation transactions and commisions payable - by travel agent






4. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






5. Centrally controlled - individually controlled - and network controlled.






6. Projects furure hotel revenue by using projected occupancy rates and room rates






7. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






8. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






9. Lowest or highest selling price on a menu






10. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






11. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






12. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






13. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






14. Energy Management system






15. A hotel chain's reservation system in which all participating properties are contractually related






16. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






17. Video display for kitchen orders






18. Uses an inprinted bar code rather than a manual server entry to access a guest check






19. Indicated total sold by each individual server during a shift






20. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






21. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






22. provides a daily summary of reservation records that were created - modified - or canceled






23. Summary of all relevant sales reports produced during a business week






24. Selling through internet to the extranet - like online shopping






25. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






26. Ensures all payments and charges are captured and recorded correctly.






27. Keys proframmable by management for specific menu items






28. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






29. Automated report showing amounts of individual products sold during a specified period of time






30. Internet distribution systems






31. An intermediary between a central reservation system and e-distribution channelse






32. Price look up keys






33. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






34. Keyboard overlay for each meal period






35. Prevents info from one guest check from overwriting info from another






36. Used in evaluating pricing design and contents of a menu






37. POS printer that is expensive but good for slips and receipts. Quick and fast.






38. Using sub recipes as part of a menu item recipe






39. Key card - code based - smart card based - biometric






40. Uses intranet - like the dell computer example. Supply chain technology






41. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






42. POS terminal used only for taking orders (no cash drawer)






43. POS terminal used only for entering orders






44. Indicates the forms of payments used during a shift






45. Non automated bar based on manual checking or honor system






46. Produces a continuous detailed record of all POS transactions






47. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






48. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






49. simultaneous buying and selling of an asset in order to profit from a price difference






50. Automatic form number reader