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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. provides a daily summary of reservation records that were created - modified - or canceled
Reservation transaction record
Revenue forecast report
Marketing category report
Table Management Systems
2. Indicates expecte beverage income by category
Sales by major beverage category rport
Settlement methods report
DSP (disp. serv. provider)
Outstanding guest checks report
3. Apollo - Amadeus - Galileo - SABRE - TIAS
Big names of GDS programs
Sales category analysis report
Airlines; travel agents
Sub recipe
4. Calculates actual costs to idea costs to indicate areas that need tighter control
Web based POS
Most POS systems are based on...
Postcosting
Server/Pre Check POS terminal
5. Using sub recipes as part of a menu item recipe
Recipe chaining
Microprocessor ELS
AFNR
Wholesaler model and merchant model
6. Centrally controlled - individually controlled - and network controlled.
Internet
Main users of GDS
Wholesaler model and merchant model
Types of EMS
7. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
PLU keys
Global distribution system
Web based POS
Sub recipe
8. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
Dot Matrix Print
Field in PMS to put guest type
Microprocessor ELS
Revenue forecast report
9. Recipes used to create a part of a menu item
Sub recipe
B2C
ASF
Recipe chaining
10. POS terminal used only for taking orders (no cash drawer)
Recipe chaining
Pre check terminal
Internet
Web 2.0
11. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Table Management Systems
Extranet
Sales mix report
Field in PMS to put guest type
12. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Global distribution system
Extranet
Body motion sensor detector
Benefits of using a POS system
13. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Dot Matrix Print
Table Management Systems
Affiliate reservation system
Seamless integration
14. An intermediary between a central reservation system and e-distribution channelse
Benefits of using a POS system
DSP (disp. serv. provider)
Price point
Thermal Printer
15. Summary of all relevant sales reports produced during a business week
Weekly sales spreadsheet
Internet
Semi automated bar
B2E
16. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers
Extranet
Semi automated bar
Merchant model
B2B
17. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.
Web 2.0
Recipe chaining
Dot Matrix Print
Weekly sales spreadsheet
18. Delineates reservation transactions and commisions payable - by travel agent
Wholesaler model and merchant model
Sales by beverage server report
Pre check terminal
Commission agent report
19. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.
Table Management Systems
Body motion sensor detector
Sales category analysis report
AFNR
20. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
Semi automated bar
Product usage report
Internet
Web based POS
21. Employee ordering needed supplies or information
Sub recipe
Price point
B2E
Product usage report
22. Video display for kitchen orders
KDU
DSP (disp. serv. provider)
B2E
Reservation transaction record
23. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
Product usage report
Intranet
Distribution switch or bidirectional interface
ASF
24. POS printer that's good for printing orders
Dot Matrix Print
Types of EMS
Intranet
ASF
25. Lowest or highest selling price on a menu
ASF
Weekly sales spreadsheet
Price point
GDS
26. POS terminal used only for entering orders
Journal printer
Postcosting
Server/Pre Check POS terminal
Recipe chaining
27. Simultaneous processing
Real time capability
Hardwired ELS
B2C
Automated bar
28. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
ADNR
Weekly sales spreadsheet
Mechanical locking systems
Main users of GDS
29. Automatic slip feed
Field in PMS to put guest type
Real time capability
IDS
ASF
30. Internet distribution systems
IDS
Sub recipe
Web 2.0
B2E
31. Global distribution systems are owned by and used by...
Fingerprint reader POS
Night Audit
Traditional mini bar
Airlines; travel agents
32. Key card - code based - smart card based - biometric
Types of EMS
Sales mix report
Types of electronic in room safes
Dot Matrix Print
33. Market Code
Sales mix report
Field in PMS to put guest type
Benefits of using a POS system
Modifier keys
34. Price look up keys
Internet
Electronic Locking System
PLU keys
Thermal Printer
35. Indicated total sold by each individual server during a shift
Sales by beverage server report
Real time capability
Traditional mini bar
IDS
36. Non automated bar based on manual checking or honor system
Weekly sales spreadsheet
Traditional mini bar
Semi automated bar
Main users of GDS
37. Indicates the forms of payments used during a shift
Postcosting
Types of EMS
Traditional mini bar
Settlement methods report
38. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
Cashier POS terminal
Intersell agency
B2B
Microprocessor ELS
39. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
Pre-set keys
Types of electronic in room safes
Mechanical locking systems
Hardwired ELS
40. Uses intranet - like the dell computer example. Supply chain technology
Dot Matrix Print
Marketing category report
B2B
Thermal Printer
41. Form of selling with no major party needed
C2C
Benefits of using a POS system
Automated bar
Global distribution system
42. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
Settlement methods report
Thermal Printer
Mechanical locking systems
Automated bar
43. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.
PLU keys
Airlines; travel agents
Electronic Locking System
Sales by major beverage category rport
44. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
Real time capability
PMS
Main users of GDS
Most POS systems are based on...
45. simultaneous buying and selling of an asset in order to profit from a price difference
Journal printer
Arbitrage
Airlines; travel agents
Benefits of using a POS system
46. Keys proframmable by management for specific menu items
Pre-set keys
Postcosting
Night Audit
Marketing category report
47. POS printer that is expensive but good for slips and receipts. Quick and fast.
AFNR
Modifier keys
Field in PMS to put guest type
Thermal Printer
48. Automatic form number reader
Internet
Extranet
ADNR
Intranet
49. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
Price point
Modifier keys
Distribution switch or bidirectional interface
Internet corporation for assigned names and numbers
50. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
Dot Matrix Print
Body motion sensor detector
Outstanding guest checks report
Extranet