Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Prevents info from one guest check from overwriting info from another






2. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






3. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






4. Apollo - Amadeus - Galileo - SABRE - TIAS






5. simultaneous buying and selling of an asset in order to profit from a price difference






6. Indicates to managers how well individual products sell






7. POS terminal used only for taking orders (no cash drawer)






8. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






9. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






10. Used in evaluating pricing design and contents of a menu






11. Produces a continuous detailed record of all POS transactions






12. Safes and keycards use this technology for fingerprints - and scanners.






13. POS printer that is expensive but good for slips and receipts. Quick and fast.






14. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






15. Keyboard overlay for each meal period






16. Uses intranet - like the dell computer example. Supply chain technology






17. Automatic slip feed






18. Projects furure hotel revenue by using projected occupancy rates and room rates






19. Automatic form number reader






20. Internet distribution systems






21. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






22. Video display for kitchen orders






23. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






24. Indicates expecte beverage income by category






25. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






26. Centrally controlled - individually controlled - and network controlled.






27. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






28. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






29. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






30. Global Distribution System






31. Price look up keys






32. Indicates the forms of payments used during a shift






33. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






34. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






35. Energy Management system






36. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






37. Selling through internet to the extranet - like online shopping






38. POS terminal used only for entering orders






39. Key card - code based - smart card based - biometric






40. Travel agents - airlines - consumers






41. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






42. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






43. Keys proframmable by management for specific menu items






44. Global distribution systems are owned by and used by...






45. Summary of all relevant sales reports produced during a business week






46. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






47. Delineates reservation transactions and commisions payable - by travel agent






48. Form of selling with no major party needed






49. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






50. Employee ordering needed supplies or information