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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Indicated total sold by each individual server during a shift






2. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






3. A hotel chain's reservation system in which all participating properties are contractually related






4. simultaneous buying and selling of an asset in order to profit from a price difference






5. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






6. Indicates expecte beverage income by category






7. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






8. Automatic slip feed






9. Key card - code based - smart card based - biometric






10. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






11. Energy Management system






12. Global Distribution System






13. Indicates to managers how well categories of menu items sell and when






14. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






15. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






16. Keyboard overlay for each meal period






17. Safes and keycards use this technology for fingerprints - and scanners.






18. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






19. Price look up keys






20. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






21. Keys proframmable by management for specific menu items






22. POS terminal used only for entering orders






23. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






24. Travel agents - airlines - consumers






25. Projects furure hotel revenue by using projected occupancy rates and room rates






26. Employee ordering needed supplies or information






27. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






28. Using sub recipes as part of a menu item recipe






29. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






30. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






31. Automatic form number reader






32. Produces a continuous detailed record of all POS transactions






33. Indicates the forms of payments used during a shift






34. provides a daily summary of reservation records that were created - modified - or canceled






35. POS terminal used only for taking orders (no cash drawer)






36. Global distribution systems are owned by and used by...






37. Ensures all payments and charges are captured and recorded correctly.






38. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






39. Uses intranet - like the dell computer example. Supply chain technology






40. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






41. Apollo - Amadeus - Galileo - SABRE - TIAS






42. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






43. Automated report showing amounts of individual products sold during a specified period of time






44. Summary of all relevant sales reports produced during a business week






45. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






46. Selling through internet to the extranet - like online shopping






47. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






48. Non automated bar based on manual checking or honor system






49. POS printer that's good for printing orders






50. Prevents info from one guest check from overwriting info from another