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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
Marketing category report
Internet
ADNR
DSP (disp. serv. provider)
2. simultaneous buying and selling of an asset in order to profit from a price difference
Merchant model
GDS
Extranet
Arbitrage
3. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
C2C
Affiliate reservation system
Night Audit
Fingerprint reader POS
4. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.
Internet corporation for assigned names and numbers
Product usage report
Journal printer
PLU keys
5. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
Web 2.0
Electronic Locking System
B2C
Automated bar
6. Selling through internet to the extranet - like online shopping
Intranet
Web based POS
B2C
ASF
7. Ensures all payments and charges are captured and recorded correctly.
B2E
Sales mix report
Night Audit
Biometrics in hotels
8. Employee ordering needed supplies or information
B2E
Electronic Locking System
ADNR
Cashier POS terminal
9. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.
Web based POS
B2C
Internet
Electronic Locking System
10. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
Marketing category report
ASF
Global distribution system
ASF
11. Produces a continuous detailed record of all POS transactions
Journal printer
Arbitrage
Outstanding guest checks report
EMS
12. Indicated total sold by each individual server during a shift
Merchant model
IDS
B2B
Sales by beverage server report
13. Key card - code based - smart card based - biometric
Commission agent report
Types of electronic in room safes
Affiliate reservation system
ASF
14. Internet distribution systems
Biometrics in hotels
Fingerprint reader POS
IDS
Weekly sales spreadsheet
15. Energy Management system
Types of electronic in room safes
EMS
Internet corporation for assigned names and numbers
Extranet
16. Delineates reservation transactions and commisions payable - by travel agent
Distribution switch or bidirectional interface
Sales category analysis report
Most POS systems are based on...
Commission agent report
17. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
Table Management Systems
Wholesaler model and merchant model
Postcosting
Mechanical locking systems
18. Automated report showing amounts of individual products sold during a specified period of time
Semi automated bar
Product usage report
B2E
Reservation transaction record
19. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.
Field in PMS to put guest type
B2C
Types of EMS
Body motion sensor detector
20. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system
Seamless integration
IDS
Intranet
Benefits of using a POS system
21. Travel agents - airlines - consumers
Main users of GDS
Electronic Locking System
Postcosting
Commission agent report
22. provides a daily summary of reservation records that were created - modified - or canceled
Reservation transaction record
Biometrics in hotels
B2E
GDS
23. Lowest or highest selling price on a menu
Field in PMS to put guest type
Table Management Systems
Cashier POS terminal
Price point
24. Indicates the forms of payments used during a shift
Settlement methods report
Global distribution system
Menu engineering
Benefits of using a POS system
25. An intermediary between a central reservation system and e-distribution channelse
Most POS systems are based on...
DSP (disp. serv. provider)
Big names of GDS programs
Seamless integration
26. Uses intranet - like the dell computer example. Supply chain technology
Reservation transaction record
Thermal Printer
Real time capability
B2B
27. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Extranet
Big names of GDS programs
Web 2.0
Outstanding guest checks report
28. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
ADNR
Dot Matrix Print
IDS
Table Management Systems
29. Keys proframmable by management for specific menu items
Pre-set keys
Mechanical locking systems
Automated bar
Outstanding guest checks report
30. Projects furure hotel revenue by using projected occupancy rates and room rates
Global distribution system
Revenue forecast report
Recipe chaining
Dot Matrix Print
31. Market Code
Server/Pre Check POS terminal
Web 2.0
Field in PMS to put guest type
Postcosting
32. Calculates actual costs to idea costs to indicate areas that need tighter control
Postcosting
Server/Pre Check POS terminal
Mechanical locking systems
Revenue management
33. Global Distribution System
Intranet
Commission agent report
Recipe chaining
GDS
34. Using sub recipes as part of a menu item recipe
Recipe chaining
Cashier POS terminal
Revenue management
Reservation transaction record
35. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
Arbitrage
Distribution switch or bidirectional interface
Product usage report
Internet corporation for assigned names and numbers
36. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Benefits of using a POS system
Journal printer
Wholesaler model and merchant model
Menu engineering
37. POS terminal used only for entering orders
Night Audit
Server/Pre Check POS terminal
Revenue forecast report
Traditional mini bar
38. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
Types of EMS
Microprocessor ELS
EMS
Global distribution system
39. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
Cashier POS terminal
Modifier keys
AFNR
Most POS systems are based on...
40. Form of selling with no major party needed
C2C
Field in PMS to put guest type
Revenue forecast report
KDU
41. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
Intersell agency
Price point
Internet
Settlement methods report
42. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
Traditional mini bar
Biometrics in hotels
Revenue management
PMS
43. Automatic form number reader
B2E
Fingerprint reader POS
Mechanical locking systems
ADNR
44. Price look up keys
Airlines; travel agents
Web 2.0
Biometrics in hotels
PLU keys
45. Apollo - Amadeus - Galileo - SABRE - TIAS
Web 2.0
Commission agent report
Big names of GDS programs
Journal printer
46. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
Recipe chaining
Web based POS
Internet corporation for assigned names and numbers
Intranet
47. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Table Management Systems
ASF
Cashier POS terminal
Web based POS
48. Simultaneous processing
Real time capability
Fingerprint reader POS
Most POS systems are based on...
DSP (disp. serv. provider)
49. Uses an inprinted bar code rather than a manual server entry to access a guest check
Commission agent report
Table Management Systems
Pre check terminal
AFNR
50. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
Intranet
Distribution switch or bidirectional interface
Wholesaler model and merchant model
DSP (disp. serv. provider)