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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






2. Price look up keys






3. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






4. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






5. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






6. POS printer that is expensive but good for slips and receipts. Quick and fast.






7. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






8. Apollo - Amadeus - Galileo - SABRE - TIAS






9. Prevents info from one guest check from overwriting info from another






10. simultaneous buying and selling of an asset in order to profit from a price difference






11. A hotel chain's reservation system in which all participating properties are contractually related






12. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






13. Used in evaluating pricing design and contents of a menu






14. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






15. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






16. Internet distribution systems






17. Delineates reservation transactions and commisions payable - by travel agent






18. Energy Management system






19. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






20. Key card - code based - smart card based - biometric






21. Employee ordering needed supplies or information






22. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






23. Calculates actual costs to idea costs to indicate areas that need tighter control






24. Using sub recipes as part of a menu item recipe






25. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






26. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






27. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






28. Keyboard overlay for each meal period






29. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






30. Produces a continuous detailed record of all POS transactions






31. Summary of all relevant sales reports produced during a business week






32. Uses an inprinted bar code rather than a manual server entry to access a guest check






33. Simultaneous processing






34. Market Code






35. Global Distribution System






36. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






37. Uses intranet - like the dell computer example. Supply chain technology






38. POS printer that's good for printing orders






39. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






40. Projects furure hotel revenue by using projected occupancy rates and room rates






41. Indicates expecte beverage income by category






42. Safes and keycards use this technology for fingerprints - and scanners.






43. Automated report showing amounts of individual products sold during a specified period of time






44. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






45. Indicates to managers how well categories of menu items sell and when






46. Indicated total sold by each individual server during a shift






47. Keys proframmable by management for specific menu items






48. Video display for kitchen orders






49. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






50. Travel agents - airlines - consumers