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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
IDS
GDS
Electronic Locking System
Intersell agency
2. Indicates to managers how well categories of menu items sell and when
Sales category analysis report
Web 2.0
Weekly sales spreadsheet
Server/Pre Check POS terminal
3. Energy Management system
C2C
EMS
B2B
B2E
4. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue
Microprocessor ELS
Field in PMS to put guest type
Revenue management
GDS
5. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
Sales by major beverage category rport
Weekly sales spreadsheet
Real time capability
Modifier keys
6. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers
Electronic Locking System
PLU keys
Merchant model
Recipe chaining
7. Key card - code based - smart card based - biometric
Traditional mini bar
Internet corporation for assigned names and numbers
Types of electronic in room safes
Pre-set keys
8. Automated report showing amounts of individual products sold during a specified period of time
Big names of GDS programs
Product usage report
Merchant model
Intersell agency
9. POS printer that's good for printing orders
Affiliate reservation system
Dot Matrix Print
Most POS systems are based on...
Journal printer
10. Delineates reservation transactions and commisions payable - by travel agent
Microprocessor ELS
Commission agent report
PLU keys
Extranet
11. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
Web 2.0
Big names of GDS programs
Revenue forecast report
Outstanding guest checks report
12. Global Distribution System
Price point
AFNR
GDS
Affiliate reservation system
13. Safes and keycards use this technology for fingerprints - and scanners.
Price point
Global distribution system
Arbitrage
Biometrics in hotels
14. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.
Internet
Pre check terminal
Intersell agency
Sales by beverage server report
15. Prevents info from one guest check from overwriting info from another
Biometrics in hotels
ASF
Menu board
Web based POS
16. Produces a continuous detailed record of all POS transactions
Global distribution system
Pre check terminal
Mechanical locking systems
Journal printer
17. Selling through internet to the extranet - like online shopping
Marketing category report
B2C
KDU
Microprocessor ELS
18. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
Sales mix report
Cashier POS terminal
Revenue management
Mechanical locking systems
19. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Commission agent report
Journal printer
Pre-set keys
Fingerprint reader POS
20. Calculates actual costs to idea costs to indicate areas that need tighter control
Marketing category report
B2B
Distribution switch or bidirectional interface
Postcosting
21. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
Merchant model
Intranet
DSP (disp. serv. provider)
Traditional mini bar
22. Indicated total sold by each individual server during a shift
Recipe chaining
Hardwired ELS
Night Audit
Sales by beverage server report
23. Simultaneous processing
Real time capability
Marketing category report
Benefits of using a POS system
Sales mix report
24. Centrally controlled - individually controlled - and network controlled.
Semi automated bar
Arbitrage
Types of EMS
Revenue management
25. Employee ordering needed supplies or information
B2B
Thermal Printer
Automated bar
B2E
26. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
PLU keys
Dot Matrix Print
Microprocessor ELS
Automated bar
27. Using sub recipes as part of a menu item recipe
Sales mix report
DSP (disp. serv. provider)
Big names of GDS programs
Recipe chaining
28. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system
Internet
Big names of GDS programs
Seamless integration
Biometrics in hotels
29. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
Semi automated bar
Seamless integration
Reservation transaction record
Sales category analysis report
30. Indicates to managers how well individual products sell
Main users of GDS
Sales category analysis report
Sales mix report
Revenue forecast report
31. An intermediary between a central reservation system and e-distribution channelse
DSP (disp. serv. provider)
Traditional mini bar
Cashier POS terminal
Types of electronic in room safes
32. POS printer that is expensive but good for slips and receipts. Quick and fast.
Traditional mini bar
Revenue management
Microprocessor ELS
Thermal Printer
33. Market Code
B2C
Thermal Printer
Field in PMS to put guest type
Web based POS
34. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
Hardwired ELS
KDU
Internet
GDS
35. Recipes used to create a part of a menu item
Sub recipe
Real time capability
Dot Matrix Print
Revenue management
36. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.
Field in PMS to put guest type
KDU
Web 2.0
Cashier POS terminal
37. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
Types of electronic in room safes
ADNR
Wholesaler model and merchant model
Merchant model
38. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
ADNR
EMS
Journal printer
Most POS systems are based on...
39. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Sub recipe
Table Management Systems
Benefits of using a POS system
EMS
40. Keyboard overlay for each meal period
Postcosting
Menu board
DSP (disp. serv. provider)
Airlines; travel agents
41. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
Sales by major beverage category rport
Microprocessor ELS
Journal printer
AFNR
42. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.
Price point
Body motion sensor detector
Web based POS
Types of electronic in room safes
43. Non automated bar based on manual checking or honor system
Traditional mini bar
Hardwired ELS
Server/Pre Check POS terminal
C2C
44. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Big names of GDS programs
Benefits of using a POS system
Affiliate reservation system
Postcosting
45. Form of selling with no major party needed
Intersell agency
Affiliate reservation system
PMS
C2C
46. Used in evaluating pricing design and contents of a menu
PMS
Revenue forecast report
Intranet
Menu engineering
47. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
Merchant model
Night Audit
Marketing category report
Microprocessor ELS
48. Indicates expecte beverage income by category
Sales mix report
Sales by major beverage category rport
Weekly sales spreadsheet
Postcosting
49. Apollo - Amadeus - Galileo - SABRE - TIAS
Menu engineering
DSP (disp. serv. provider)
Big names of GDS programs
EMS
50. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
Sales mix report
Reservation transaction record
Distribution switch or bidirectional interface
Airlines; travel agents