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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Delineates reservation transactions and commisions payable - by travel agent






2. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






3. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






4. POS terminal used only for taking orders (no cash drawer)






5. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






6. Employee ordering needed supplies or information






7. Uses an inprinted bar code rather than a manual server entry to access a guest check






8. Selling through internet to the extranet - like online shopping






9. Keys proframmable by management for specific menu items






10. Price look up keys






11. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






12. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






13. Global Distribution System






14. An intermediary between a central reservation system and e-distribution channelse






15. Simultaneous processing






16. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






17. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






18. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






19. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






20. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






21. simultaneous buying and selling of an asset in order to profit from a price difference






22. Market Code






23. Video display for kitchen orders






24. Travel agents - airlines - consumers






25. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






26. Global distribution systems are owned by and used by...






27. Lowest or highest selling price on a menu






28. A hotel chain's reservation system in which all participating properties are contractually related






29. Automatic form number reader






30. Projects furure hotel revenue by using projected occupancy rates and room rates






31. Recipes used to create a part of a menu item






32. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






33. Ensures all payments and charges are captured and recorded correctly.






34. Uses intranet - like the dell computer example. Supply chain technology






35. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






36. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






37. Apollo - Amadeus - Galileo - SABRE - TIAS






38. POS terminal used only for entering orders






39. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






40. Summary of all relevant sales reports produced during a business week






41. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






42. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






43. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






44. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






45. Indicates expecte beverage income by category






46. Energy Management system






47. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






48. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






49. Automated report showing amounts of individual products sold during a specified period of time






50. provides a daily summary of reservation records that were created - modified - or canceled