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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Keys proframmable by management for specific menu items
Pre-set keys
Traditional mini bar
Sales mix report
PMS
2. Summary of all relevant sales reports produced during a business week
EMS
Automated bar
Menu board
Weekly sales spreadsheet
3. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system
Airlines; travel agents
Sales mix report
Mechanical locking systems
Seamless integration
4. Indicated total sold by each individual server during a shift
Microprocessor ELS
Sales by beverage server report
Sub recipe
Types of electronic in room safes
5. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.
Weekly sales spreadsheet
IDS
Pre-set keys
Web based POS
6. Indicates the forms of payments used during a shift
Server/Pre Check POS terminal
Settlement methods report
Seamless integration
Cashier POS terminal
7. simultaneous buying and selling of an asset in order to profit from a price difference
PMS
Hardwired ELS
Arbitrage
Modifier keys
8. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Benefits of using a POS system
Revenue management
Big names of GDS programs
Sales by major beverage category rport
9. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
Traditional mini bar
Revenue forecast report
Field in PMS to put guest type
Intersell agency
10. POS terminal used only for taking orders (no cash drawer)
Body motion sensor detector
Airlines; travel agents
Pre check terminal
Most POS systems are based on...
11. POS terminal used only for entering orders
Server/Pre Check POS terminal
ADNR
Sales category analysis report
ASF
12. Non automated bar based on manual checking or honor system
Electronic Locking System
Internet corporation for assigned names and numbers
Table Management Systems
Traditional mini bar
13. Simultaneous processing
Real time capability
Field in PMS to put guest type
Settlement methods report
Price point
14. Prevents info from one guest check from overwriting info from another
Revenue management
Reservation transaction record
Modifier keys
ASF
15. Employee ordering needed supplies or information
Biometrics in hotels
Weekly sales spreadsheet
B2E
Benefits of using a POS system
16. Automatic form number reader
Commission agent report
Types of electronic in room safes
ADNR
Web 2.0
17. Keyboard overlay for each meal period
Types of electronic in room safes
Microprocessor ELS
Menu board
Journal printer
18. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
PMS
Modifier keys
Cashier POS terminal
Revenue forecast report
19. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
ASF
Intranet
Recipe chaining
Microprocessor ELS
20. Recipes used to create a part of a menu item
Sub recipe
Night Audit
Recipe chaining
Revenue forecast report
21. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.
Pre check terminal
Cashier POS terminal
Journal printer
Electronic Locking System
22. Form of selling with no major party needed
C2C
GDS
Hardwired ELS
Affiliate reservation system
23. Global distribution systems are owned by and used by...
PLU keys
Airlines; travel agents
Merchant model
KDU
24. Key card - code based - smart card based - biometric
Table Management Systems
Arbitrage
Big names of GDS programs
Types of electronic in room safes
25. Safes and keycards use this technology for fingerprints - and scanners.
Modifier keys
Biometrics in hotels
Real time capability
Web based POS
26. Global Distribution System
GDS
Microprocessor ELS
Web based POS
Intersell agency
27. Using sub recipes as part of a menu item recipe
Commission agent report
Electronic Locking System
Recipe chaining
Internet
28. An intermediary between a central reservation system and e-distribution channelse
Internet corporation for assigned names and numbers
Most POS systems are based on...
DSP (disp. serv. provider)
Arbitrage
29. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
Wholesaler model and merchant model
Semi automated bar
Microprocessor ELS
Airlines; travel agents
30. Price look up keys
Price point
Server/Pre Check POS terminal
PLU keys
Types of electronic in room safes
31. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Server/Pre Check POS terminal
DSP (disp. serv. provider)
Field in PMS to put guest type
Extranet
32. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Real time capability
Outstanding guest checks report
Fingerprint reader POS
Traditional mini bar
33. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
DSP (disp. serv. provider)
Most POS systems are based on...
Commission agent report
Wholesaler model and merchant model
34. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.
Postcosting
Global distribution system
Internet
Dot Matrix Print
35. Indicates to managers how well categories of menu items sell and when
Sales category analysis report
C2C
Semi automated bar
ASF
36. Market Code
Internet corporation for assigned names and numbers
B2E
Benefits of using a POS system
Field in PMS to put guest type
37. provides a daily summary of reservation records that were created - modified - or canceled
Reservation transaction record
Wholesaler model and merchant model
Internet corporation for assigned names and numbers
Merchant model
38. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Revenue management
Merchant model
Table Management Systems
Benefits of using a POS system
39. Lowest or highest selling price on a menu
KDU
Electronic Locking System
Price point
AFNR
40. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
Internet corporation for assigned names and numbers
Electronic Locking System
Automated bar
Sales mix report
41. A hotel chain's reservation system in which all participating properties are contractually related
Weekly sales spreadsheet
Affiliate reservation system
Sales mix report
Cashier POS terminal
42. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
EMS
B2B
Affiliate reservation system
Modifier keys
43. Video display for kitchen orders
Types of EMS
Automated bar
AFNR
KDU
44. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
Sales category analysis report
Marketing category report
Table Management Systems
Pre-set keys
45. Uses an inprinted bar code rather than a manual server entry to access a guest check
Commission agent report
KDU
AFNR
C2C
46. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue
Automated bar
Revenue management
Electronic Locking System
Traditional mini bar
47. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
PMS
Outstanding guest checks report
Distribution switch or bidirectional interface
Semi automated bar
48. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
Distribution switch or bidirectional interface
Intersell agency
Pre check terminal
Global distribution system
49. POS printer that is expensive but good for slips and receipts. Quick and fast.
Menu board
Thermal Printer
Biometrics in hotels
PMS
50. POS printer that's good for printing orders
Types of electronic in room safes
Wholesaler model and merchant model
Traditional mini bar
Dot Matrix Print