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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






2. Travel agents - airlines - consumers






3. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






4. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






5. Market Code






6. Indicates to managers how well categories of menu items sell and when






7. Using sub recipes as part of a menu item recipe






8. Lowest or highest selling price on a menu






9. Global Distribution System






10. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






11. simultaneous buying and selling of an asset in order to profit from a price difference






12. POS printer that is expensive but good for slips and receipts. Quick and fast.






13. Uses intranet - like the dell computer example. Supply chain technology






14. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






15. Video display for kitchen orders






16. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






17. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






18. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






19. POS terminal used only for taking orders (no cash drawer)






20. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






21. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






22. Non automated bar based on manual checking or honor system






23. A hotel chain's reservation system in which all participating properties are contractually related






24. Global distribution systems are owned by and used by...






25. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






26. Prevents info from one guest check from overwriting info from another






27. Recipes used to create a part of a menu item






28. provides a daily summary of reservation records that were created - modified - or canceled






29. POS terminal used only for entering orders






30. Keyboard overlay for each meal period






31. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






32. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






33. Delineates reservation transactions and commisions payable - by travel agent






34. Automated report showing amounts of individual products sold during a specified period of time






35. Simultaneous processing






36. Keys proframmable by management for specific menu items






37. Projects furure hotel revenue by using projected occupancy rates and room rates






38. Apollo - Amadeus - Galileo - SABRE - TIAS






39. Safes and keycards use this technology for fingerprints - and scanners.






40. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






41. Indicates to managers how well individual products sell






42. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






43. Indicates expecte beverage income by category






44. Internet distribution systems






45. Indicates the forms of payments used during a shift






46. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






47. Automatic form number reader






48. Used in evaluating pricing design and contents of a menu






49. Calculates actual costs to idea costs to indicate areas that need tighter control






50. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.