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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






2. Indicates to managers how well categories of menu items sell and when






3. Energy Management system






4. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






5. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






6. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






7. Key card - code based - smart card based - biometric






8. Automated report showing amounts of individual products sold during a specified period of time






9. POS printer that's good for printing orders






10. Delineates reservation transactions and commisions payable - by travel agent






11. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






12. Global Distribution System






13. Safes and keycards use this technology for fingerprints - and scanners.






14. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






15. Prevents info from one guest check from overwriting info from another






16. Produces a continuous detailed record of all POS transactions






17. Selling through internet to the extranet - like online shopping






18. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






19. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






20. Calculates actual costs to idea costs to indicate areas that need tighter control






21. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






22. Indicated total sold by each individual server during a shift






23. Simultaneous processing






24. Centrally controlled - individually controlled - and network controlled.






25. Employee ordering needed supplies or information






26. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






27. Using sub recipes as part of a menu item recipe






28. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






29. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






30. Indicates to managers how well individual products sell






31. An intermediary between a central reservation system and e-distribution channelse






32. POS printer that is expensive but good for slips and receipts. Quick and fast.






33. Market Code






34. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






35. Recipes used to create a part of a menu item






36. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






37. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






38. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






39. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






40. Keyboard overlay for each meal period






41. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






42. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






43. Non automated bar based on manual checking or honor system






44. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






45. Form of selling with no major party needed






46. Used in evaluating pricing design and contents of a menu






47. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






48. Indicates expecte beverage income by category






49. Apollo - Amadeus - Galileo - SABRE - TIAS






50. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.