Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Used in evaluating pricing design and contents of a menu






2. Employee ordering needed supplies or information






3. POS terminal used only for entering orders






4. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






5. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






6. Form of selling with no major party needed






7. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






8. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






9. An intermediary between a central reservation system and e-distribution channelse






10. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






11. Indicated total sold by each individual server during a shift






12. Uses intranet - like the dell computer example. Supply chain technology






13. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






14. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






15. simultaneous buying and selling of an asset in order to profit from a price difference






16. Ensures all payments and charges are captured and recorded correctly.






17. A hotel chain's reservation system in which all participating properties are contractually related






18. Indicates the forms of payments used during a shift






19. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






20. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






21. Calculates actual costs to idea costs to indicate areas that need tighter control






22. Indicates to managers how well individual products sell






23. provides a daily summary of reservation records that were created - modified - or canceled






24. Automatic slip feed






25. Automatic form number reader






26. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






27. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






28. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






29. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






30. Summary of all relevant sales reports produced during a business week






31. Uses an inprinted bar code rather than a manual server entry to access a guest check






32. Non automated bar based on manual checking or honor system






33. Safes and keycards use this technology for fingerprints - and scanners.






34. Market Code






35. Recipes used to create a part of a menu item






36. Indicates expecte beverage income by category






37. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






38. Global distribution systems are owned by and used by...






39. Price look up keys






40. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






41. Automated report showing amounts of individual products sold during a specified period of time






42. POS terminal used only for taking orders (no cash drawer)






43. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






44. Keys proframmable by management for specific menu items






45. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






46. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






47. Projects furure hotel revenue by using projected occupancy rates and room rates






48. POS printer that is expensive but good for slips and receipts. Quick and fast.






49. POS printer that's good for printing orders






50. Key card - code based - smart card based - biometric