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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Safes and keycards use this technology for fingerprints - and scanners.
Menu board
Biometrics in hotels
ASF
Menu engineering
2. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue
Web 2.0
Revenue management
Marketing category report
Recipe chaining
3. Recipes used to create a part of a menu item
Price point
Types of EMS
Sub recipe
Modifier keys
4. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
Pre check terminal
Mechanical locking systems
AFNR
Distribution switch or bidirectional interface
5. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.
Server/Pre Check POS terminal
Wholesaler model and merchant model
Web based POS
Fingerprint reader POS
6. Indicates the forms of payments used during a shift
Field in PMS to put guest type
Wholesaler model and merchant model
C2C
Settlement methods report
7. Travel agents - airlines - consumers
C2C
Main users of GDS
Types of electronic in room safes
Sales by major beverage category rport
8. Delineates reservation transactions and commisions payable - by travel agent
Commission agent report
Settlement methods report
Global distribution system
Web based POS
9. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
Traditional mini bar
Modifier keys
Hardwired ELS
Pre-set keys
10. Price look up keys
Revenue management
PLU keys
Hardwired ELS
Airlines; travel agents
11. Energy Management system
B2B
Sales mix report
EMS
Distribution switch or bidirectional interface
12. Lowest or highest selling price on a menu
Journal printer
Electronic Locking System
Price point
PMS
13. Indicates expecte beverage income by category
DSP (disp. serv. provider)
Menu engineering
Sales by major beverage category rport
ASF
14. Using sub recipes as part of a menu item recipe
B2C
Sales by beverage server report
C2C
Recipe chaining
15. Non automated bar based on manual checking or honor system
Traditional mini bar
Sales by beverage server report
B2C
Web 2.0
16. POS printer that is expensive but good for slips and receipts. Quick and fast.
Thermal Printer
Postcosting
Biometrics in hotels
Main users of GDS
17. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Airlines; travel agents
Real time capability
Settlement methods report
Cashier POS terminal
18. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system
Affiliate reservation system
Seamless integration
Revenue forecast report
B2B
19. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.
Internet
Web based POS
Menu board
Dot Matrix Print
20. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
ADNR
Dot Matrix Print
Global distribution system
Biometrics in hotels
21. Centrally controlled - individually controlled - and network controlled.
Types of EMS
Merchant model
Distribution switch or bidirectional interface
Traditional mini bar
22. Global distribution systems are owned by and used by...
AFNR
C2C
Cashier POS terminal
Airlines; travel agents
23. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Extranet
Postcosting
Cashier POS terminal
Reservation transaction record
24. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers
Outstanding guest checks report
Night Audit
PLU keys
Merchant model
25. Uses an inprinted bar code rather than a manual server entry to access a guest check
Electronic Locking System
Microprocessor ELS
AFNR
Pre-set keys
26. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
Benefits of using a POS system
Intersell agency
Reservation transaction record
DSP (disp. serv. provider)
27. Calculates actual costs to idea costs to indicate areas that need tighter control
Postcosting
Main users of GDS
Sales by beverage server report
Pre check terminal
28. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Menu engineering
AFNR
ADNR
Benefits of using a POS system
29. simultaneous buying and selling of an asset in order to profit from a price difference
ASF
Arbitrage
Pre check terminal
Real time capability
30. Market Code
Microprocessor ELS
Biometrics in hotels
Field in PMS to put guest type
Airlines; travel agents
31. Key card - code based - smart card based - biometric
Settlement methods report
Types of electronic in room safes
Most POS systems are based on...
Field in PMS to put guest type
32. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
Intranet
Automated bar
Reservation transaction record
Journal printer
33. A hotel chain's reservation system in which all participating properties are contractually related
IDS
Intersell agency
Affiliate reservation system
Benefits of using a POS system
34. POS terminal used only for entering orders
Types of electronic in room safes
Intranet
Server/Pre Check POS terminal
Recipe chaining
35. Produces a continuous detailed record of all POS transactions
Airlines; travel agents
Menu board
Table Management Systems
Journal printer
36. Selling through internet to the extranet - like online shopping
B2C
Price point
Outstanding guest checks report
Biometrics in hotels
37. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
Real time capability
Microprocessor ELS
EMS
C2C
38. Prevents info from one guest check from overwriting info from another
Sales by major beverage category rport
ASF
Dot Matrix Print
Sales category analysis report
39. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
Marketing category report
Main users of GDS
Web based POS
Outstanding guest checks report
40. Automatic slip feed
Hardwired ELS
ADNR
Sales category analysis report
ASF
41. Automatic form number reader
ADNR
Revenue forecast report
Benefits of using a POS system
ASF
42. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.
Traditional mini bar
Sales by beverage server report
ADNR
Internet corporation for assigned names and numbers
43. Apollo - Amadeus - Galileo - SABRE - TIAS
Airlines; travel agents
Big names of GDS programs
Dot Matrix Print
IDS
44. Simultaneous processing
Real time capability
Menu engineering
Pre-set keys
Distribution switch or bidirectional interface
45. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
Most POS systems are based on...
Semi automated bar
Modifier keys
Types of electronic in room safes
46. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
Automated bar
Weekly sales spreadsheet
Mechanical locking systems
AFNR
47. Indicates to managers how well categories of menu items sell and when
Sales category analysis report
Revenue forecast report
Revenue management
Mechanical locking systems
48. An intermediary between a central reservation system and e-distribution channelse
Traditional mini bar
Dot Matrix Print
Merchant model
DSP (disp. serv. provider)
49. Uses intranet - like the dell computer example. Supply chain technology
B2B
Semi automated bar
Menu engineering
Recipe chaining
50. Keyboard overlay for each meal period
B2B
Airlines; travel agents
Web 2.0
Menu board