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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Uses an inprinted bar code rather than a manual server entry to access a guest check






2. Centrally controlled - individually controlled - and network controlled.






3. Keys proframmable by management for specific menu items






4. Indicates the forms of payments used during a shift






5. A hotel chain's reservation system in which all participating properties are contractually related






6. POS terminal used only for taking orders (no cash drawer)






7. Summary of all relevant sales reports produced during a business week






8. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






9. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






10. Market Code






11. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






12. Travel agents - airlines - consumers






13. Automatic slip feed






14. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






15. Key card - code based - smart card based - biometric






16. Non automated bar based on manual checking or honor system






17. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






18. Delineates reservation transactions and commisions payable - by travel agent






19. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






20. Selling through internet to the extranet - like online shopping






21. Video display for kitchen orders






22. Prevents info from one guest check from overwriting info from another






23. Indicates to managers how well individual products sell






24. POS printer that is expensive but good for slips and receipts. Quick and fast.






25. Uses intranet - like the dell computer example. Supply chain technology






26. Keyboard overlay for each meal period






27. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






28. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






29. Safes and keycards use this technology for fingerprints - and scanners.






30. POS terminal used only for entering orders






31. Lowest or highest selling price on a menu






32. Automatic form number reader






33. Used in evaluating pricing design and contents of a menu






34. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






35. Simultaneous processing






36. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






37. Price look up keys






38. Ensures all payments and charges are captured and recorded correctly.






39. Global distribution systems are owned by and used by...






40. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






41. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






42. Indicates expecte beverage income by category






43. Energy Management system






44. Global Distribution System






45. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






46. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






47. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






48. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






49. Apollo - Amadeus - Galileo - SABRE - TIAS






50. Indicated total sold by each individual server during a shift