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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Fingerprint reader POS
Arbitrage
IDS
Pre check terminal
2. Travel agents - airlines - consumers
Sales mix report
Sales by major beverage category rport
Main users of GDS
Hardwired ELS
3. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.
Seamless integration
Global distribution system
Web 2.0
Internet corporation for assigned names and numbers
4. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
Electronic Locking System
B2E
Commission agent report
PMS
5. Market Code
Field in PMS to put guest type
Distribution switch or bidirectional interface
Marketing category report
Benefits of using a POS system
6. Indicates to managers how well categories of menu items sell and when
Intranet
Traditional mini bar
Pre check terminal
Sales category analysis report
7. Using sub recipes as part of a menu item recipe
Web 2.0
Internet
Recipe chaining
Modifier keys
8. Lowest or highest selling price on a menu
Price point
Commission agent report
Merchant model
B2B
9. Global Distribution System
GDS
B2B
Internet corporation for assigned names and numbers
Journal printer
10. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
Types of EMS
IDS
Hardwired ELS
Pre-set keys
11. simultaneous buying and selling of an asset in order to profit from a price difference
Arbitrage
Semi automated bar
Sub recipe
Wholesaler model and merchant model
12. POS printer that is expensive but good for slips and receipts. Quick and fast.
Pre check terminal
Product usage report
Electronic Locking System
Thermal Printer
13. Uses intranet - like the dell computer example. Supply chain technology
B2B
Revenue forecast report
Weekly sales spreadsheet
Pre-set keys
14. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
Commission agent report
Real time capability
Sales mix report
Mechanical locking systems
15. Video display for kitchen orders
Automated bar
Real time capability
ASF
KDU
16. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
PMS
Journal printer
Global distribution system
Sub recipe
17. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
Types of EMS
Intersell agency
Dot Matrix Print
AFNR
18. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
B2E
KDU
Intersell agency
Cashier POS terminal
19. POS terminal used only for taking orders (no cash drawer)
KDU
Pre-set keys
Pre check terminal
Menu board
20. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
Product usage report
Pre check terminal
Semi automated bar
Intersell agency
21. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
Global distribution system
Types of EMS
Hardwired ELS
Automated bar
22. Non automated bar based on manual checking or honor system
Traditional mini bar
Price point
Reservation transaction record
Pre check terminal
23. A hotel chain's reservation system in which all participating properties are contractually related
Affiliate reservation system
Settlement methods report
Product usage report
Body motion sensor detector
24. Global distribution systems are owned by and used by...
PMS
Microprocessor ELS
Affiliate reservation system
Airlines; travel agents
25. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.
Body motion sensor detector
Revenue management
Types of electronic in room safes
KDU
26. Prevents info from one guest check from overwriting info from another
ASF
Modifier keys
Weekly sales spreadsheet
Microprocessor ELS
27. Recipes used to create a part of a menu item
Sub recipe
Intranet
Web based POS
KDU
28. provides a daily summary of reservation records that were created - modified - or canceled
B2B
Revenue management
Reservation transaction record
Sales by major beverage category rport
29. POS terminal used only for entering orders
Body motion sensor detector
Server/Pre Check POS terminal
PLU keys
Mechanical locking systems
30. Keyboard overlay for each meal period
Affiliate reservation system
Menu board
Body motion sensor detector
Semi automated bar
31. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
Semi automated bar
Affiliate reservation system
Intranet
Sales category analysis report
32. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
IDS
GDS
Internet corporation for assigned names and numbers
Wholesaler model and merchant model
33. Delineates reservation transactions and commisions payable - by travel agent
Commission agent report
ASF
Intranet
Pre-set keys
34. Automated report showing amounts of individual products sold during a specified period of time
Server/Pre Check POS terminal
Product usage report
Night Audit
ASF
35. Simultaneous processing
Revenue management
Web based POS
Real time capability
IDS
36. Keys proframmable by management for specific menu items
Sales category analysis report
Postcosting
Sub recipe
Pre-set keys
37. Projects furure hotel revenue by using projected occupancy rates and room rates
Revenue forecast report
DSP (disp. serv. provider)
Menu engineering
Automated bar
38. Apollo - Amadeus - Galileo - SABRE - TIAS
Wholesaler model and merchant model
Arbitrage
Big names of GDS programs
IDS
39. Safes and keycards use this technology for fingerprints - and scanners.
Microprocessor ELS
Biometrics in hotels
EMS
Weekly sales spreadsheet
40. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system
Menu board
Server/Pre Check POS terminal
Seamless integration
Hardwired ELS
41. Indicates to managers how well individual products sell
Server/Pre Check POS terminal
Recipe chaining
Sales mix report
Cashier POS terminal
42. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.
Web based POS
Seamless integration
Sales category analysis report
Automated bar
43. Indicates expecte beverage income by category
Dot Matrix Print
Internet
Global distribution system
Sales by major beverage category rport
44. Internet distribution systems
Thermal Printer
IDS
Microprocessor ELS
Web 2.0
45. Indicates the forms of payments used during a shift
Settlement methods report
Product usage report
IDS
Table Management Systems
46. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
B2E
Modifier keys
Affiliate reservation system
Distribution switch or bidirectional interface
47. Automatic form number reader
C2C
ADNR
EMS
Airlines; travel agents
48. Used in evaluating pricing design and contents of a menu
Menu engineering
Merchant model
Price point
DSP (disp. serv. provider)
49. Calculates actual costs to idea costs to indicate areas that need tighter control
Commission agent report
Pre check terminal
Mechanical locking systems
Postcosting
50. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
Modifier keys
Microprocessor ELS
Dot Matrix Print
EMS