Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Automated report showing amounts of individual products sold during a specified period of time






2. Indicates expecte beverage income by category






3. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






4. Prevents info from one guest check from overwriting info from another






5. An intermediary between a central reservation system and e-distribution channelse






6. Indicated total sold by each individual server during a shift






7. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






8. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






9. Selling through internet to the extranet - like online shopping






10. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






11. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






12. POS terminal used only for entering orders






13. Market Code






14. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






15. Apollo - Amadeus - Galileo - SABRE - TIAS






16. Used in evaluating pricing design and contents of a menu






17. Internet distribution systems






18. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






19. Global distribution systems are owned by and used by...






20. POS printer that's good for printing orders






21. A hotel chain's reservation system in which all participating properties are contractually related






22. Form of selling with no major party needed






23. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






24. Keyboard overlay for each meal period






25. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






26. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






27. Summary of all relevant sales reports produced during a business week






28. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






29. Indicates the forms of payments used during a shift






30. Produces a continuous detailed record of all POS transactions






31. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






32. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






33. Indicates to managers how well individual products sell






34. Simultaneous processing






35. Safes and keycards use this technology for fingerprints - and scanners.






36. POS printer that is expensive but good for slips and receipts. Quick and fast.






37. Using sub recipes as part of a menu item recipe






38. Travel agents - airlines - consumers






39. Global Distribution System






40. Recipes used to create a part of a menu item






41. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






42. Automatic slip feed






43. Non automated bar based on manual checking or honor system






44. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






45. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






46. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






47. Price look up keys






48. Centrally controlled - individually controlled - and network controlled.






49. Lowest or highest selling price on a menu






50. Employee ordering needed supplies or information