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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Uses intranet - like the dell computer example. Supply chain technology






2. Automatic form number reader






3. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






4. Internet distribution systems






5. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






6. POS terminal used only for entering orders






7. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






8. Price look up keys






9. Prevents info from one guest check from overwriting info from another






10. Market Code






11. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






12. Delineates reservation transactions and commisions payable - by travel agent






13. Form of selling with no major party needed






14. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






15. Calculates actual costs to idea costs to indicate areas that need tighter control






16. Ensures all payments and charges are captured and recorded correctly.






17. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






18. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






19. A hotel chain's reservation system in which all participating properties are contractually related






20. Keyboard overlay for each meal period






21. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






22. Apollo - Amadeus - Galileo - SABRE - TIAS






23. Keys proframmable by management for specific menu items






24. Automated report showing amounts of individual products sold during a specified period of time






25. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






26. Uses an inprinted bar code rather than a manual server entry to access a guest check






27. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






28. Travel agents - airlines - consumers






29. Energy Management system






30. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






31. POS printer that is expensive but good for slips and receipts. Quick and fast.






32. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






33. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






34. An intermediary between a central reservation system and e-distribution channelse






35. Indicates expecte beverage income by category






36. Key card - code based - smart card based - biometric






37. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






38. Indicates to managers how well individual products sell






39. Global Distribution System






40. Using sub recipes as part of a menu item recipe






41. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






42. Centrally controlled - individually controlled - and network controlled.






43. Simultaneous processing






44. Indicates to managers how well categories of menu items sell and when






45. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






46. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






47. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






48. Indicated total sold by each individual server during a shift






49. Video display for kitchen orders






50. simultaneous buying and selling of an asset in order to profit from a price difference