Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






2. Internet distribution systems






3. Indicates to managers how well individual products sell






4. Ensures all payments and charges are captured and recorded correctly.






5. Using sub recipes as part of a menu item recipe






6. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






7. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






8. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






9. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






10. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






11. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






12. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






13. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






14. Lowest or highest selling price on a menu






15. Automatic slip feed






16. Video display for kitchen orders






17. Automatic form number reader






18. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






19. Prevents info from one guest check from overwriting info from another






20. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






21. Indicates to managers how well categories of menu items sell and when






22. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






23. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






24. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






25. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






26. Keyboard overlay for each meal period






27. Calculates actual costs to idea costs to indicate areas that need tighter control






28. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






29. Price look up keys






30. Form of selling with no major party needed






31. A hotel chain's reservation system in which all participating properties are contractually related






32. Indicates expecte beverage income by category






33. Projects furure hotel revenue by using projected occupancy rates and room rates






34. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






35. Simultaneous processing






36. Key card - code based - smart card based - biometric






37. Apollo - Amadeus - Galileo - SABRE - TIAS






38. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






39. Produces a continuous detailed record of all POS transactions






40. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






41. Market Code






42. POS printer that's good for printing orders






43. Selling through internet to the extranet - like online shopping






44. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






45. Delineates reservation transactions and commisions payable - by travel agent






46. Recipes used to create a part of a menu item






47. Indicated total sold by each individual server during a shift






48. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






49. Indicates the forms of payments used during a shift






50. Global Distribution System