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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






2. Calculates actual costs to idea costs to indicate areas that need tighter control






3. simultaneous buying and selling of an asset in order to profit from a price difference






4. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






5. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






6. POS printer that is expensive but good for slips and receipts. Quick and fast.






7. Internet distribution systems






8. Employee ordering needed supplies or information






9. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






10. Global Distribution System






11. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






12. Using sub recipes as part of a menu item recipe






13. Projects furure hotel revenue by using projected occupancy rates and room rates






14. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






15. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






16. Apollo - Amadeus - Galileo - SABRE - TIAS






17. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






18. Keys proframmable by management for specific menu items






19. Safes and keycards use this technology for fingerprints - and scanners.






20. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






21. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






22. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






23. Indicates to managers how well categories of menu items sell and when






24. Simultaneous processing






25. Indicates to managers how well individual products sell






26. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






27. Form of selling with no major party needed






28. Indicates expecte beverage income by category






29. Price look up keys






30. Video display for kitchen orders






31. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






32. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






33. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






34. Uses an inprinted bar code rather than a manual server entry to access a guest check






35. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






36. Produces a continuous detailed record of all POS transactions






37. POS printer that's good for printing orders






38. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






39. A hotel chain's reservation system in which all participating properties are contractually related






40. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






41. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






42. Keyboard overlay for each meal period






43. An intermediary between a central reservation system and e-distribution channelse






44. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






45. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






46. Automatic slip feed






47. Indicates the forms of payments used during a shift






48. Market Code






49. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






50. Key card - code based - smart card based - biometric