Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An intermediary between a central reservation system and e-distribution channelse






2. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






3. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






4. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






5. Used in evaluating pricing design and contents of a menu






6. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






7. provides a daily summary of reservation records that were created - modified - or canceled






8. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






9. A hotel chain's reservation system in which all participating properties are contractually related






10. Simultaneous processing






11. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






12. Uses an inprinted bar code rather than a manual server entry to access a guest check






13. Indicates expecte beverage income by category






14. Summary of all relevant sales reports produced during a business week






15. Global distribution systems are owned by and used by...






16. Video display for kitchen orders






17. Safes and keycards use this technology for fingerprints - and scanners.






18. Ensures all payments and charges are captured and recorded correctly.






19. Automatic slip feed






20. Keys proframmable by management for specific menu items






21. Automatic form number reader






22. Indicates to managers how well categories of menu items sell and when






23. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






24. POS terminal used only for entering orders






25. Prevents info from one guest check from overwriting info from another






26. Travel agents - airlines - consumers






27. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






28. simultaneous buying and selling of an asset in order to profit from a price difference






29. Automated report showing amounts of individual products sold during a specified period of time






30. Global Distribution System






31. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






32. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






33. Key card - code based - smart card based - biometric






34. POS terminal used only for taking orders (no cash drawer)






35. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






36. Non automated bar based on manual checking or honor system






37. Price look up keys






38. Form of selling with no major party needed






39. Projects furure hotel revenue by using projected occupancy rates and room rates






40. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






41. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






42. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






43. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






44. Employee ordering needed supplies or information






45. Selling through internet to the extranet - like online shopping






46. Centrally controlled - individually controlled - and network controlled.






47. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






48. Uses intranet - like the dell computer example. Supply chain technology






49. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






50. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue