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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Projects furure hotel revenue by using projected occupancy rates and room rates






2. Summary of all relevant sales reports produced during a business week






3. Automated report showing amounts of individual products sold during a specified period of time






4. Calculates actual costs to idea costs to indicate areas that need tighter control






5. Indicates expecte beverage income by category






6. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






7. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






8. Used in evaluating pricing design and contents of a menu






9. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






10. Non automated bar based on manual checking or honor system






11. Energy Management system






12. provides a daily summary of reservation records that were created - modified - or canceled






13. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






14. Indicated total sold by each individual server during a shift






15. Prevents info from one guest check from overwriting info from another






16. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






17. Global Distribution System






18. Market Code






19. An intermediary between a central reservation system and e-distribution channelse






20. POS terminal used only for taking orders (no cash drawer)






21. Safes and keycards use this technology for fingerprints - and scanners.






22. Using sub recipes as part of a menu item recipe






23. Simultaneous processing






24. Internet distribution systems






25. Uses intranet - like the dell computer example. Supply chain technology






26. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






27. Selling through internet to the extranet - like online shopping






28. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






29. Employee ordering needed supplies or information






30. POS printer that is expensive but good for slips and receipts. Quick and fast.






31. Keyboard overlay for each meal period






32. Indicates the forms of payments used during a shift






33. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






34. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






35. Form of selling with no major party needed






36. Delineates reservation transactions and commisions payable - by travel agent






37. Key card - code based - smart card based - biometric






38. Centrally controlled - individually controlled - and network controlled.






39. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






40. Ensures all payments and charges are captured and recorded correctly.






41. Global distribution systems are owned by and used by...






42. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






43. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






44. A hotel chain's reservation system in which all participating properties are contractually related






45. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






46. simultaneous buying and selling of an asset in order to profit from a price difference






47. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






48. POS terminal used only for entering orders






49. Travel agents - airlines - consumers






50. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.