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Hospitality Information Technology
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Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
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study here
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
Airlines; travel agents
Microprocessor ELS
Sub recipe
Internet
2. Produces a continuous detailed record of all POS transactions
EMS
Journal printer
Price point
Pre-set keys
3. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
Benefits of using a POS system
Sub recipe
Outstanding guest checks report
PMS
4. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
Body motion sensor detector
EMS
Thermal Printer
Intersell agency
5. Price look up keys
ADNR
PLU keys
Modifier keys
Revenue management
6. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.
Menu engineering
Electronic Locking System
Body motion sensor detector
Weekly sales spreadsheet
7. simultaneous buying and selling of an asset in order to profit from a price difference
Arbitrage
Dot Matrix Print
GDS
Airlines; travel agents
8. Video display for kitchen orders
Dot Matrix Print
Outstanding guest checks report
Body motion sensor detector
KDU
9. Keys proframmable by management for specific menu items
Commission agent report
Pre check terminal
Pre-set keys
Field in PMS to put guest type
10. POS printer that is expensive but good for slips and receipts. Quick and fast.
ASF
Thermal Printer
KDU
C2C
11. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
Revenue forecast report
Distribution switch or bidirectional interface
Global distribution system
Mechanical locking systems
12. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
Marketing category report
ASF
Distribution switch or bidirectional interface
Revenue forecast report
13. Centrally controlled - individually controlled - and network controlled.
Most POS systems are based on...
B2C
DSP (disp. serv. provider)
Types of EMS
14. Automated report showing amounts of individual products sold during a specified period of time
Settlement methods report
Modifier keys
Product usage report
Intersell agency
15. Indicates to managers how well individual products sell
Server/Pre Check POS terminal
Microprocessor ELS
Product usage report
Sales mix report
16. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.
Affiliate reservation system
Sales by beverage server report
Extranet
Internet corporation for assigned names and numbers
17. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.
IDS
Internet
Electronic Locking System
Revenue forecast report
18. POS terminal used only for entering orders
Most POS systems are based on...
Server/Pre Check POS terminal
B2C
ADNR
19. Recipes used to create a part of a menu item
Types of EMS
Intersell agency
Intranet
Sub recipe
20. Uses an inprinted bar code rather than a manual server entry to access a guest check
Semi automated bar
Weekly sales spreadsheet
AFNR
PLU keys
21. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
Modifier keys
Internet
Outstanding guest checks report
Server/Pre Check POS terminal
22. Safes and keycards use this technology for fingerprints - and scanners.
IDS
Sales category analysis report
Biometrics in hotels
Table Management Systems
23. provides a daily summary of reservation records that were created - modified - or canceled
Price point
Intersell agency
Reservation transaction record
Types of electronic in room safes
24. Summary of all relevant sales reports produced during a business week
Merchant model
Intranet
Weekly sales spreadsheet
Affiliate reservation system
25. A hotel chain's reservation system in which all participating properties are contractually related
Affiliate reservation system
Thermal Printer
Internet
Sales category analysis report
26. Market Code
ADNR
Recipe chaining
Journal printer
Field in PMS to put guest type
27. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
C2C
Commission agent report
Most POS systems are based on...
Airlines; travel agents
28. Form of selling with no major party needed
Semi automated bar
C2C
Real time capability
Merchant model
29. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Extranet
Sales by beverage server report
Recipe chaining
Field in PMS to put guest type
30. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
PLU keys
Weekly sales spreadsheet
Table Management Systems
KDU
31. Internet distribution systems
Sales by beverage server report
Product usage report
IDS
Recipe chaining
32. Selling through internet to the extranet - like online shopping
Airlines; travel agents
Microprocessor ELS
Main users of GDS
B2C
33. Used in evaluating pricing design and contents of a menu
Menu engineering
Price point
Global distribution system
Sub recipe
34. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
Semi automated bar
Intranet
Sales by beverage server report
B2C
35. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
Automated bar
Outstanding guest checks report
Dot Matrix Print
Pre-set keys
36. Simultaneous processing
Semi automated bar
Main users of GDS
Real time capability
ASF
37. Delineates reservation transactions and commisions payable - by travel agent
Commission agent report
Body motion sensor detector
KDU
Reservation transaction record
38. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Recipe chaining
Sales category analysis report
Fingerprint reader POS
Reservation transaction record
39. Global Distribution System
GDS
Revenue management
Affiliate reservation system
Global distribution system
40. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Sales mix report
Postcosting
Cashier POS terminal
Internet corporation for assigned names and numbers
41. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
Semi automated bar
Menu engineering
Postcosting
Benefits of using a POS system
42. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system
Pre-set keys
Seamless integration
Real time capability
Microprocessor ELS
43. Apollo - Amadeus - Galileo - SABRE - TIAS
Big names of GDS programs
C2C
ASF
Postcosting
44. Energy Management system
Dot Matrix Print
EMS
Types of electronic in room safes
Big names of GDS programs
45. Indicates to managers how well categories of menu items sell and when
DSP (disp. serv. provider)
Body motion sensor detector
Internet
Sales category analysis report
46. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
ASF
Benefits of using a POS system
Marketing category report
B2E
47. Global distribution systems are owned by and used by...
Extranet
Airlines; travel agents
Internet corporation for assigned names and numbers
Types of EMS
48. Lowest or highest selling price on a menu
Web 2.0
Price point
Menu board
Pre-set keys
49. Automatic slip feed
Sales by major beverage category rport
ASF
KDU
Modifier keys
50. Indicated total sold by each individual server during a shift
Journal printer
Sales by beverage server report
Main users of GDS
Biometrics in hotels
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