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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Key card - code based - smart card based - biometric
Pre-set keys
Types of electronic in room safes
Weekly sales spreadsheet
Fingerprint reader POS
2. Global Distribution System
B2B
Arbitrage
GDS
Settlement methods report
3. Automatic slip feed
Night Audit
C2C
Benefits of using a POS system
ASF
4. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
Most POS systems are based on...
PMS
Postcosting
B2C
5. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system
Seamless integration
Postcosting
Internet
Menu board
6. Simultaneous processing
Real time capability
Postcosting
Outstanding guest checks report
Intranet
7. Lowest or highest selling price on a menu
Postcosting
Microprocessor ELS
KDU
Price point
8. An intermediary between a central reservation system and e-distribution channelse
B2C
ADNR
DSP (disp. serv. provider)
Web based POS
9. Used in evaluating pricing design and contents of a menu
Global distribution system
Commission agent report
Menu engineering
Dot Matrix Print
10. A hotel chain's reservation system in which all participating properties are contractually related
Affiliate reservation system
Table Management Systems
Real time capability
Distribution switch or bidirectional interface
11. POS printer that is expensive but good for slips and receipts. Quick and fast.
GDS
Thermal Printer
Hardwired ELS
Types of EMS
12. Global distribution systems are owned by and used by...
Pre-set keys
Airlines; travel agents
Internet
Web based POS
13. Uses intranet - like the dell computer example. Supply chain technology
Web 2.0
Wholesaler model and merchant model
Postcosting
B2B
14. Energy Management system
Arbitrage
Distribution switch or bidirectional interface
EMS
Benefits of using a POS system
15. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
PLU keys
Reservation transaction record
Distribution switch or bidirectional interface
ADNR
16. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
PLU keys
Hardwired ELS
Internet
Body motion sensor detector
17. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
B2C
Hardwired ELS
Real time capability
Marketing category report
18. Safes and keycards use this technology for fingerprints - and scanners.
Biometrics in hotels
GDS
Sales category analysis report
Types of electronic in room safes
19. Ensures all payments and charges are captured and recorded correctly.
KDU
PLU keys
Night Audit
Table Management Systems
20. simultaneous buying and selling of an asset in order to profit from a price difference
Automated bar
Arbitrage
Hardwired ELS
Journal printer
21. Uses an inprinted bar code rather than a manual server entry to access a guest check
Automated bar
AFNR
Commission agent report
Intranet
22. Centrally controlled - individually controlled - and network controlled.
Types of EMS
Mechanical locking systems
B2B
Night Audit
23. Market Code
Field in PMS to put guest type
Seamless integration
KDU
C2C
24. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
Wholesaler model and merchant model
Airlines; travel agents
Pre check terminal
KDU
25. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Body motion sensor detector
IDS
Table Management Systems
Merchant model
26. Indicates expecte beverage income by category
Journal printer
PLU keys
Wholesaler model and merchant model
Sales by major beverage category rport
27. Keyboard overlay for each meal period
Settlement methods report
Menu board
EMS
Benefits of using a POS system
28. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Product usage report
KDU
Traditional mini bar
Cashier POS terminal
29. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
Fingerprint reader POS
Microprocessor ELS
Internet corporation for assigned names and numbers
Types of EMS
30. POS terminal used only for entering orders
Server/Pre Check POS terminal
Arbitrage
Dot Matrix Print
Sales category analysis report
31. Indicated total sold by each individual server during a shift
Sales by beverage server report
Modifier keys
Menu engineering
Intersell agency
32. Form of selling with no major party needed
Server/Pre Check POS terminal
C2C
Affiliate reservation system
Electronic Locking System
33. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
Automated bar
EMS
Intersell agency
Dot Matrix Print
34. Prevents info from one guest check from overwriting info from another
Internet corporation for assigned names and numbers
B2E
ASF
Microprocessor ELS
35. Selling through internet to the extranet - like online shopping
B2B
B2C
Price point
Distribution switch or bidirectional interface
36. Automatic form number reader
Dot Matrix Print
Web based POS
Internet
ADNR
37. POS terminal used only for taking orders (no cash drawer)
AFNR
Pre check terminal
Most POS systems are based on...
Price point
38. Indicates the forms of payments used during a shift
Dot Matrix Print
Fingerprint reader POS
Menu engineering
Settlement methods report
39. Employee ordering needed supplies or information
B2E
ASF
Product usage report
Biometrics in hotels
40. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
Revenue management
Sub recipe
Modifier keys
Sales by major beverage category rport
41. Indicates to managers how well categories of menu items sell and when
Arbitrage
Automated bar
Microprocessor ELS
Sales category analysis report
42. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Semi automated bar
Server/Pre Check POS terminal
Recipe chaining
Fingerprint reader POS
43. Internet distribution systems
Merchant model
IDS
Price point
Traditional mini bar
44. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
Arbitrage
Affiliate reservation system
Mechanical locking systems
Fingerprint reader POS
45. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
B2B
Settlement methods report
Benefits of using a POS system
Marketing category report
46. Delineates reservation transactions and commisions payable - by travel agent
Arbitrage
Revenue management
ADNR
Commission agent report
47. Apollo - Amadeus - Galileo - SABRE - TIAS
Big names of GDS programs
Types of EMS
Marketing category report
EMS
48. Summary of all relevant sales reports produced during a business week
PLU keys
Traditional mini bar
Weekly sales spreadsheet
ASF
49. Travel agents - airlines - consumers
Field in PMS to put guest type
AFNR
Main users of GDS
Global distribution system
50. Calculates actual costs to idea costs to indicate areas that need tighter control
Thermal Printer
Benefits of using a POS system
Postcosting
Extranet