Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Calculates actual costs to idea costs to indicate areas that need tighter control






2. Indicated total sold by each individual server during a shift






3. Keys proframmable by management for specific menu items






4. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






5. Indicates to managers how well individual products sell






6. Global Distribution System






7. Delineates reservation transactions and commisions payable - by travel agent






8. An intermediary between a central reservation system and e-distribution channelse






9. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






10. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






11. Using sub recipes as part of a menu item recipe






12. Used in evaluating pricing design and contents of a menu






13. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






14. Simultaneous processing






15. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






16. POS printer that is expensive but good for slips and receipts. Quick and fast.






17. Uses an inprinted bar code rather than a manual server entry to access a guest check






18. Form of selling with no major party needed






19. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






20. provides a daily summary of reservation records that were created - modified - or canceled






21. Apollo - Amadeus - Galileo - SABRE - TIAS






22. Indicates the forms of payments used during a shift






23. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






24. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






25. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






26. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






27. Keyboard overlay for each meal period






28. POS printer that's good for printing orders






29. Prevents info from one guest check from overwriting info from another






30. Ensures all payments and charges are captured and recorded correctly.






31. Employee ordering needed supplies or information






32. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






33. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






34. Non automated bar based on manual checking or honor system






35. Projects furure hotel revenue by using projected occupancy rates and room rates






36. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






37. Energy Management system






38. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






39. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






40. Automated report showing amounts of individual products sold during a specified period of time






41. Recipes used to create a part of a menu item






42. Market Code






43. Indicates expecte beverage income by category






44. Global distribution systems are owned by and used by...






45. Video display for kitchen orders






46. POS terminal used only for entering orders






47. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






48. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






49. POS terminal used only for taking orders (no cash drawer)






50. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.