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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






2. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






3. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






4. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






5. Produces a continuous detailed record of all POS transactions






6. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






7. Travel agents - airlines - consumers






8. Using sub recipes as part of a menu item recipe






9. POS terminal used only for taking orders (no cash drawer)






10. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






11. Projects furure hotel revenue by using projected occupancy rates and room rates






12. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






13. simultaneous buying and selling of an asset in order to profit from a price difference






14. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






15. Market Code






16. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






17. Summary of all relevant sales reports produced during a business week






18. Lowest or highest selling price on a menu






19. Indicates to managers how well individual products sell






20. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






21. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






22. Global Distribution System






23. Automatic form number reader






24. provides a daily summary of reservation records that were created - modified - or canceled






25. Automated report showing amounts of individual products sold during a specified period of time






26. POS printer that is expensive but good for slips and receipts. Quick and fast.






27. A hotel chain's reservation system in which all participating properties are contractually related






28. An intermediary between a central reservation system and e-distribution channelse






29. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






30. Uses intranet - like the dell computer example. Supply chain technology






31. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






32. Keyboard overlay for each meal period






33. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






34. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






35. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






36. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






37. Selling through internet to the extranet - like online shopping






38. Energy Management system






39. POS printer that's good for printing orders






40. Indicated total sold by each individual server during a shift






41. Keys proframmable by management for specific menu items






42. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






43. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






44. Global distribution systems are owned by and used by...






45. Calculates actual costs to idea costs to indicate areas that need tighter control






46. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






47. Automatic slip feed






48. Non automated bar based on manual checking or honor system






49. Centrally controlled - individually controlled - and network controlled.






50. POS terminal used only for entering orders