SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
Most POS systems are based on...
Pre check terminal
Body motion sensor detector
Commission agent report
2. A hotel chain's reservation system in which all participating properties are contractually related
AFNR
Sales by major beverage category rport
KDU
Affiliate reservation system
3. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
Distribution switch or bidirectional interface
Types of EMS
Benefits of using a POS system
Biometrics in hotels
4. Price look up keys
Sales category analysis report
ASF
Seamless integration
PLU keys
5. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
Sales by major beverage category rport
Intersell agency
EMS
Body motion sensor detector
6. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
PLU keys
Fingerprint reader POS
PMS
Most POS systems are based on...
7. Uses intranet - like the dell computer example. Supply chain technology
B2B
Menu board
Microprocessor ELS
Wholesaler model and merchant model
8. POS printer that is expensive but good for slips and receipts. Quick and fast.
Outstanding guest checks report
Electronic Locking System
Thermal Printer
Modifier keys
9. Calculates actual costs to idea costs to indicate areas that need tighter control
Postcosting
Thermal Printer
Price point
Weekly sales spreadsheet
10. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
Fingerprint reader POS
Cashier POS terminal
Menu engineering
Automated bar
11. Automatic form number reader
Weekly sales spreadsheet
Wholesaler model and merchant model
Hardwired ELS
ADNR
12. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.
Recipe chaining
Internet
Sales mix report
Semi automated bar
13. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
Airlines; travel agents
Mechanical locking systems
Pre-set keys
KDU
14. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.
Types of electronic in room safes
Electronic Locking System
Sub recipe
Intersell agency
15. Global distribution systems are owned by and used by...
Most POS systems are based on...
Sales category analysis report
Airlines; travel agents
Microprocessor ELS
16. Selling through internet to the extranet - like online shopping
B2C
Cashier POS terminal
Seamless integration
Types of electronic in room safes
17. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
Hardwired ELS
PMS
Main users of GDS
Automated bar
18. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Benefits of using a POS system
Web 2.0
Fingerprint reader POS
Intersell agency
19. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers
DSP (disp. serv. provider)
Sub recipe
Merchant model
Dot Matrix Print
20. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
Web based POS
ASF
Global distribution system
Thermal Printer
21. POS printer that's good for printing orders
Seamless integration
Price point
Biometrics in hotels
Dot Matrix Print
22. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
Microprocessor ELS
Cashier POS terminal
Sales by beverage server report
Intranet
23. Employee ordering needed supplies or information
B2E
Benefits of using a POS system
Main users of GDS
Sales category analysis report
24. Using sub recipes as part of a menu item recipe
Types of electronic in room safes
Recipe chaining
Benefits of using a POS system
Revenue management
25. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Big names of GDS programs
Menu engineering
B2C
Extranet
26. POS terminal used only for entering orders
Affiliate reservation system
Server/Pre Check POS terminal
Menu engineering
Cashier POS terminal
27. Apollo - Amadeus - Galileo - SABRE - TIAS
Body motion sensor detector
ASF
Big names of GDS programs
Mechanical locking systems
28. Automated report showing amounts of individual products sold during a specified period of time
Main users of GDS
Menu board
C2C
Product usage report
29. Internet distribution systems
Product usage report
IDS
PMS
Intersell agency
30. Form of selling with no major party needed
Automated bar
PLU keys
DSP (disp. serv. provider)
C2C
31. Uses an inprinted bar code rather than a manual server entry to access a guest check
Revenue forecast report
B2B
Internet
AFNR
32. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
Postcosting
Recipe chaining
KDU
Modifier keys
33. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue
Merchant model
Biometrics in hotels
Sales mix report
Revenue management
34. Delineates reservation transactions and commisions payable - by travel agent
Pre-set keys
Table Management Systems
Sales by major beverage category rport
Commission agent report
35. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
Fingerprint reader POS
B2C
Pre check terminal
Marketing category report
36. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.
Big names of GDS programs
Product usage report
Web 2.0
Thermal Printer
37. Travel agents - airlines - consumers
Types of EMS
Modifier keys
Wholesaler model and merchant model
Main users of GDS
38. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
Real time capability
Outstanding guest checks report
Intranet
Field in PMS to put guest type
39. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
EMS
Web based POS
Sales by beverage server report
Semi automated bar
40. Ensures all payments and charges are captured and recorded correctly.
Marketing category report
Sales by beverage server report
Airlines; travel agents
Night Audit
41. Projects furure hotel revenue by using projected occupancy rates and room rates
Revenue forecast report
Menu board
Mechanical locking systems
Revenue management
42. Indicated total sold by each individual server during a shift
Types of EMS
Sales by beverage server report
B2E
Affiliate reservation system
43. Video display for kitchen orders
Extranet
Intranet
KDU
Global distribution system
44. Prevents info from one guest check from overwriting info from another
Distribution switch or bidirectional interface
ASF
Price point
Reservation transaction record
45. Key card - code based - smart card based - biometric
Sales mix report
Sales by beverage server report
Types of electronic in room safes
Merchant model
46. POS terminal used only for taking orders (no cash drawer)
Pre check terminal
Mechanical locking systems
Revenue forecast report
EMS
47. Keyboard overlay for each meal period
Menu board
Automated bar
Web 2.0
Journal printer
48. Used in evaluating pricing design and contents of a menu
Revenue management
Menu engineering
PLU keys
Electronic Locking System
49. Keys proframmable by management for specific menu items
Sales by beverage server report
Biometrics in hotels
Pre-set keys
Traditional mini bar
50. Energy Management system
EMS
B2C
Internet
Sales by major beverage category rport