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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






2. Used in evaluating pricing design and contents of a menu






3. Global distribution systems are owned by and used by...






4. Lowest or highest selling price on a menu






5. An intermediary between a central reservation system and e-distribution channelse






6. Keys proframmable by management for specific menu items






7. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






8. Simultaneous processing






9. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






10. Price look up keys






11. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






12. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






13. Ensures all payments and charges are captured and recorded correctly.






14. provides a daily summary of reservation records that were created - modified - or canceled






15. POS terminal used only for taking orders (no cash drawer)






16. Projects furure hotel revenue by using projected occupancy rates and room rates






17. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






18. Key card - code based - smart card based - biometric






19. Keyboard overlay for each meal period






20. Produces a continuous detailed record of all POS transactions






21. Calculates actual costs to idea costs to indicate areas that need tighter control






22. Indicates the forms of payments used during a shift






23. Selling through internet to the extranet - like online shopping






24. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






25. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






26. Uses intranet - like the dell computer example. Supply chain technology






27. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






28. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






29. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






30. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






31. Travel agents - airlines - consumers






32. POS terminal used only for entering orders






33. Using sub recipes as part of a menu item recipe






34. simultaneous buying and selling of an asset in order to profit from a price difference






35. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






36. Indicated total sold by each individual server during a shift






37. Automatic form number reader






38. POS printer that's good for printing orders






39. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






40. Energy Management system






41. Indicates to managers how well categories of menu items sell and when






42. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






43. Automated report showing amounts of individual products sold during a specified period of time






44. Summary of all relevant sales reports produced during a business week






45. Indicates to managers how well individual products sell






46. Global Distribution System






47. Uses an inprinted bar code rather than a manual server entry to access a guest check






48. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






49. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






50. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.