Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Non automated bar based on manual checking or honor system






2. Indicates to managers how well individual products sell






3. Uses intranet - like the dell computer example. Supply chain technology






4. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






5. POS printer that is expensive but good for slips and receipts. Quick and fast.






6. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






7. Keyboard overlay for each meal period






8. Form of selling with no major party needed






9. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






10. Indicates expecte beverage income by category






11. simultaneous buying and selling of an asset in order to profit from a price difference






12. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






13. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






14. Global Distribution System






15. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






16. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






17. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






18. provides a daily summary of reservation records that were created - modified - or canceled






19. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






20. Automatic form number reader






21. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






22. Calculates actual costs to idea costs to indicate areas that need tighter control






23. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






24. Ensures all payments and charges are captured and recorded correctly.






25. Projects furure hotel revenue by using projected occupancy rates and room rates






26. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






27. POS printer that's good for printing orders






28. Employee ordering needed supplies or information






29. Indicates the forms of payments used during a shift






30. An intermediary between a central reservation system and e-distribution channelse






31. Centrally controlled - individually controlled - and network controlled.






32. Simultaneous processing






33. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






34. A hotel chain's reservation system in which all participating properties are contractually related






35. Summary of all relevant sales reports produced during a business week






36. POS terminal used only for entering orders






37. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






38. Video display for kitchen orders






39. Key card - code based - smart card based - biometric






40. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






41. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






42. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






43. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






44. Produces a continuous detailed record of all POS transactions






45. Internet distribution systems






46. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






47. Price look up keys






48. Apollo - Amadeus - Galileo - SABRE - TIAS






49. Energy Management system






50. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.