Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






2. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






3. Used in evaluating pricing design and contents of a menu






4. POS terminal used only for taking orders (no cash drawer)






5. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






6. Safes and keycards use this technology for fingerprints - and scanners.






7. Uses intranet - like the dell computer example. Supply chain technology






8. Summary of all relevant sales reports produced during a business week






9. A hotel chain's reservation system in which all participating properties are contractually related






10. Internet distribution systems






11. Apollo - Amadeus - Galileo - SABRE - TIAS






12. POS printer that is expensive but good for slips and receipts. Quick and fast.






13. Using sub recipes as part of a menu item recipe






14. Indicates the forms of payments used during a shift






15. Keys proframmable by management for specific menu items






16. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






17. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






18. provides a daily summary of reservation records that were created - modified - or canceled






19. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






20. POS printer that's good for printing orders






21. Indicated total sold by each individual server during a shift






22. Selling through internet to the extranet - like online shopping






23. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






24. Market Code






25. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






26. Energy Management system






27. Uses an inprinted bar code rather than a manual server entry to access a guest check






28. Automatic slip feed






29. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






30. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






31. Video display for kitchen orders






32. Employee ordering needed supplies or information






33. Keyboard overlay for each meal period






34. Non automated bar based on manual checking or honor system






35. Projects furure hotel revenue by using projected occupancy rates and room rates






36. Prevents info from one guest check from overwriting info from another






37. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






38. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






39. POS terminal used only for entering orders






40. Form of selling with no major party needed






41. Ensures all payments and charges are captured and recorded correctly.






42. Centrally controlled - individually controlled - and network controlled.






43. Produces a continuous detailed record of all POS transactions






44. simultaneous buying and selling of an asset in order to profit from a price difference






45. An intermediary between a central reservation system and e-distribution channelse






46. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






47. Indicates to managers how well individual products sell






48. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






49. Indicates to managers how well categories of menu items sell and when






50. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations