Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. simultaneous buying and selling of an asset in order to profit from a price difference






2. Summary of all relevant sales reports produced during a business week






3. Key card - code based - smart card based - biometric






4. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






5. POS printer that's good for printing orders






6. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






7. Uses an inprinted bar code rather than a manual server entry to access a guest check






8. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






9. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






10. Projects furure hotel revenue by using projected occupancy rates and room rates






11. Produces a continuous detailed record of all POS transactions






12. Automatic form number reader






13. Centrally controlled - individually controlled - and network controlled.






14. Indicates expecte beverage income by category






15. Uses intranet - like the dell computer example. Supply chain technology






16. Ensures all payments and charges are captured and recorded correctly.






17. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






18. Used in evaluating pricing design and contents of a menu






19. Delineates reservation transactions and commisions payable - by travel agent






20. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






21. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






22. Price look up keys






23. An intermediary between a central reservation system and e-distribution channelse






24. Energy Management system






25. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






26. Travel agents - airlines - consumers






27. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






28. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






29. Internet distribution systems






30. Using sub recipes as part of a menu item recipe






31. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






32. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






33. Employee ordering needed supplies or information






34. Selling through internet to the extranet - like online shopping






35. Keyboard overlay for each meal period






36. Non automated bar based on manual checking or honor system






37. Indicated total sold by each individual server during a shift






38. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






39. Automated report showing amounts of individual products sold during a specified period of time






40. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






41. Prevents info from one guest check from overwriting info from another






42. POS printer that is expensive but good for slips and receipts. Quick and fast.






43. Indicates the forms of payments used during a shift






44. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






45. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






46. Calculates actual costs to idea costs to indicate areas that need tighter control






47. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






48. Safes and keycards use this technology for fingerprints - and scanners.






49. Lowest or highest selling price on a menu






50. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions