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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






2. Prevents info from one guest check from overwriting info from another






3. A hotel chain's reservation system in which all participating properties are contractually related






4. Delineates reservation transactions and commisions payable - by travel agent






5. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






6. Ensures all payments and charges are captured and recorded correctly.






7. An intermediary between a central reservation system and e-distribution channelse






8. Automatic slip feed






9. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






10. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






11. Employee ordering needed supplies or information






12. Global Distribution System






13. Non automated bar based on manual checking or honor system






14. Key card - code based - smart card based - biometric






15. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






16. Indicates to managers how well categories of menu items sell and when






17. Selling through internet to the extranet - like online shopping






18. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






19. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






20. Keyboard overlay for each meal period






21. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






22. Uses an inprinted bar code rather than a manual server entry to access a guest check






23. Used in evaluating pricing design and contents of a menu






24. Apollo - Amadeus - Galileo - SABRE - TIAS






25. Indicates to managers how well individual products sell






26. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






27. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






28. Form of selling with no major party needed






29. Summary of all relevant sales reports produced during a business week






30. POS printer that's good for printing orders






31. provides a daily summary of reservation records that were created - modified - or canceled






32. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






33. Global distribution systems are owned by and used by...






34. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






35. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






36. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






37. POS terminal used only for entering orders






38. Lowest or highest selling price on a menu






39. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






40. POS terminal used only for taking orders (no cash drawer)






41. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






42. Projects furure hotel revenue by using projected occupancy rates and room rates






43. Safes and keycards use this technology for fingerprints - and scanners.






44. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






45. Produces a continuous detailed record of all POS transactions






46. Energy Management system






47. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






48. Calculates actual costs to idea costs to indicate areas that need tighter control






49. Indicates expecte beverage income by category






50. simultaneous buying and selling of an asset in order to profit from a price difference