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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Projects furure hotel revenue by using projected occupancy rates and room rates
Internet
Revenue forecast report
Menu board
Sub recipe
2. POS terminal used only for entering orders
Affiliate reservation system
ADNR
Server/Pre Check POS terminal
IDS
3. Centrally controlled - individually controlled - and network controlled.
ASF
Revenue management
Arbitrage
Types of EMS
4. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
Global distribution system
Journal printer
IDS
Biometrics in hotels
5. Selling through internet to the extranet - like online shopping
Sales by beverage server report
B2C
Main users of GDS
Web based POS
6. Global distribution systems are owned by and used by...
Fingerprint reader POS
Wholesaler model and merchant model
Airlines; travel agents
AFNR
7. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
Main users of GDS
Wholesaler model and merchant model
PMS
Marketing category report
8. Indicated total sold by each individual server during a shift
PMS
Sales by beverage server report
DSP (disp. serv. provider)
Electronic Locking System
9. Keyboard overlay for each meal period
Electronic Locking System
Menu board
GDS
Cashier POS terminal
10. Summary of all relevant sales reports produced during a business week
Automated bar
Weekly sales spreadsheet
Affiliate reservation system
C2C
11. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
AFNR
Marketing category report
Thermal Printer
PMS
12. Simultaneous processing
Recipe chaining
Cashier POS terminal
Electronic Locking System
Real time capability
13. Price look up keys
PLU keys
Fingerprint reader POS
Body motion sensor detector
Journal printer
14. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Real time capability
Weekly sales spreadsheet
Table Management Systems
AFNR
15. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Commission agent report
Automated bar
Cashier POS terminal
Outstanding guest checks report
16. Indicates expecte beverage income by category
PLU keys
Web 2.0
Sales by major beverage category rport
Affiliate reservation system
17. provides a daily summary of reservation records that were created - modified - or canceled
Sales category analysis report
Reservation transaction record
Dot Matrix Print
Hardwired ELS
18. Indicates to managers how well individual products sell
Menu engineering
Sales mix report
Automated bar
Outstanding guest checks report
19. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
Internet
Weekly sales spreadsheet
Outstanding guest checks report
Commission agent report
20. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
Electronic Locking System
Intersell agency
Semi automated bar
Cashier POS terminal
21. Video display for kitchen orders
B2C
KDU
B2E
Commission agent report
22. Prevents info from one guest check from overwriting info from another
Affiliate reservation system
Distribution switch or bidirectional interface
C2C
ASF
23. An intermediary between a central reservation system and e-distribution channelse
DSP (disp. serv. provider)
Field in PMS to put guest type
Night Audit
Pre-set keys
24. Form of selling with no major party needed
C2C
PMS
Price point
Marketing category report
25. Global Distribution System
DSP (disp. serv. provider)
ASF
Outstanding guest checks report
GDS
26. Produces a continuous detailed record of all POS transactions
Cashier POS terminal
KDU
Journal printer
Reservation transaction record
27. Non automated bar based on manual checking or honor system
Table Management Systems
Traditional mini bar
PMS
Web based POS
28. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
Wholesaler model and merchant model
Types of EMS
Marketing category report
IDS
29. Delineates reservation transactions and commisions payable - by travel agent
Commission agent report
Main users of GDS
Fingerprint reader POS
Sales by beverage server report
30. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.
Semi automated bar
B2E
KDU
Internet corporation for assigned names and numbers
31. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Benefits of using a POS system
Mechanical locking systems
Sales by beverage server report
DSP (disp. serv. provider)
32. Keys proframmable by management for specific menu items
Seamless integration
Pre-set keys
ADNR
B2B
33. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
B2E
Automated bar
PLU keys
Mechanical locking systems
34. Uses an inprinted bar code rather than a manual server entry to access a guest check
Sales by major beverage category rport
AFNR
Automated bar
Sub recipe
35. Using sub recipes as part of a menu item recipe
Reservation transaction record
Recipe chaining
Settlement methods report
Big names of GDS programs
36. Key card - code based - smart card based - biometric
Commission agent report
Benefits of using a POS system
Types of electronic in room safes
Pre check terminal
37. Used in evaluating pricing design and contents of a menu
Menu engineering
ASF
DSP (disp. serv. provider)
ASF
38. A hotel chain's reservation system in which all participating properties are contractually related
Hardwired ELS
Intranet
PLU keys
Affiliate reservation system
39. Uses intranet - like the dell computer example. Supply chain technology
Hardwired ELS
Benefits of using a POS system
Menu engineering
B2B
40. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue
Merchant model
Cashier POS terminal
Commission agent report
Revenue management
41. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
Hardwired ELS
Internet corporation for assigned names and numbers
Most POS systems are based on...
Sales category analysis report
42. Recipes used to create a part of a menu item
C2C
Types of electronic in room safes
Biometrics in hotels
Sub recipe
43. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
EMS
Intranet
GDS
Benefits of using a POS system
44. POS terminal used only for taking orders (no cash drawer)
Modifier keys
Pre check terminal
Benefits of using a POS system
Merchant model
45. Ensures all payments and charges are captured and recorded correctly.
Night Audit
Menu board
Reservation transaction record
DSP (disp. serv. provider)
46. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
Biometrics in hotels
Global distribution system
Intranet
Distribution switch or bidirectional interface
47. Lowest or highest selling price on a menu
Price point
Sub recipe
Internet corporation for assigned names and numbers
Main users of GDS
48. Automated report showing amounts of individual products sold during a specified period of time
Menu board
Automated bar
Revenue management
Product usage report
49. Apollo - Amadeus - Galileo - SABRE - TIAS
Benefits of using a POS system
Big names of GDS programs
Global distribution system
Fingerprint reader POS
50. Automatic slip feed
ASF
Table Management Systems
Field in PMS to put guest type
Journal printer