Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






2. Prevents info from one guest check from overwriting info from another






3. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






4. Uses intranet - like the dell computer example. Supply chain technology






5. POS printer that is expensive but good for slips and receipts. Quick and fast.






6. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






7. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






8. An intermediary between a central reservation system and e-distribution channelse






9. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






10. Global distribution systems are owned by and used by...






11. Recipes used to create a part of a menu item






12. Simultaneous processing






13. Using sub recipes as part of a menu item recipe






14. Indicates the forms of payments used during a shift






15. Delineates reservation transactions and commisions payable - by travel agent






16. A hotel chain's reservation system in which all participating properties are contractually related






17. POS terminal used only for entering orders






18. Automated report showing amounts of individual products sold during a specified period of time






19. POS printer that's good for printing orders






20. Centrally controlled - individually controlled - and network controlled.






21. Indicated total sold by each individual server during a shift






22. Price look up keys






23. Summary of all relevant sales reports produced during a business week






24. Market Code






25. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






26. Global Distribution System






27. Apollo - Amadeus - Galileo - SABRE - TIAS






28. Keyboard overlay for each meal period






29. Safes and keycards use this technology for fingerprints - and scanners.






30. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






31. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






32. Automatic form number reader






33. Calculates actual costs to idea costs to indicate areas that need tighter control






34. Energy Management system






35. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






36. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






37. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






38. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






39. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






40. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






41. provides a daily summary of reservation records that were created - modified - or canceled






42. Video display for kitchen orders






43. Travel agents - airlines - consumers






44. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






45. Ensures all payments and charges are captured and recorded correctly.






46. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






47. Produces a continuous detailed record of all POS transactions






48. Keys proframmable by management for specific menu items






49. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






50. Form of selling with no major party needed