Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Indicated total sold by each individual server during a shift






2. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






3. Global distribution systems are owned by and used by...






4. POS terminal used only for taking orders (no cash drawer)






5. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






6. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






7. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






8. POS printer that is expensive but good for slips and receipts. Quick and fast.






9. Price look up keys






10. Global Distribution System






11. Travel agents - airlines - consumers






12. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






13. Automatic form number reader






14. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






15. Safes and keycards use this technology for fingerprints - and scanners.






16. Uses intranet - like the dell computer example. Supply chain technology






17. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






18. Delineates reservation transactions and commisions payable - by travel agent






19. An intermediary between a central reservation system and e-distribution channelse






20. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






21. Projects furure hotel revenue by using projected occupancy rates and room rates






22. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






23. Ensures all payments and charges are captured and recorded correctly.






24. Calculates actual costs to idea costs to indicate areas that need tighter control






25. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






26. Video display for kitchen orders






27. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






28. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






29. Apollo - Amadeus - Galileo - SABRE - TIAS






30. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






31. A hotel chain's reservation system in which all participating properties are contractually related






32. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






33. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






34. Key card - code based - smart card based - biometric






35. simultaneous buying and selling of an asset in order to profit from a price difference






36. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






37. POS printer that's good for printing orders






38. POS terminal used only for entering orders






39. Used in evaluating pricing design and contents of a menu






40. Recipes used to create a part of a menu item






41. Indicates to managers how well categories of menu items sell and when






42. Non automated bar based on manual checking or honor system






43. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






44. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






45. Summary of all relevant sales reports produced during a business week






46. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






47. Indicates expecte beverage income by category






48. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






49. Produces a continuous detailed record of all POS transactions






50. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.