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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Projects furure hotel revenue by using projected occupancy rates and room rates






2. POS terminal used only for entering orders






3. Centrally controlled - individually controlled - and network controlled.






4. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






5. Selling through internet to the extranet - like online shopping






6. Global distribution systems are owned by and used by...






7. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






8. Indicated total sold by each individual server during a shift






9. Keyboard overlay for each meal period






10. Summary of all relevant sales reports produced during a business week






11. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






12. Simultaneous processing






13. Price look up keys






14. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






15. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






16. Indicates expecte beverage income by category






17. provides a daily summary of reservation records that were created - modified - or canceled






18. Indicates to managers how well individual products sell






19. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






20. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






21. Video display for kitchen orders






22. Prevents info from one guest check from overwriting info from another






23. An intermediary between a central reservation system and e-distribution channelse






24. Form of selling with no major party needed






25. Global Distribution System






26. Produces a continuous detailed record of all POS transactions






27. Non automated bar based on manual checking or honor system






28. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






29. Delineates reservation transactions and commisions payable - by travel agent






30. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






31. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






32. Keys proframmable by management for specific menu items






33. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






34. Uses an inprinted bar code rather than a manual server entry to access a guest check






35. Using sub recipes as part of a menu item recipe






36. Key card - code based - smart card based - biometric






37. Used in evaluating pricing design and contents of a menu






38. A hotel chain's reservation system in which all participating properties are contractually related






39. Uses intranet - like the dell computer example. Supply chain technology






40. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






41. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






42. Recipes used to create a part of a menu item






43. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






44. POS terminal used only for taking orders (no cash drawer)






45. Ensures all payments and charges are captured and recorded correctly.






46. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






47. Lowest or highest selling price on a menu






48. Automated report showing amounts of individual products sold during a specified period of time






49. Apollo - Amadeus - Galileo - SABRE - TIAS






50. Automatic slip feed