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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Delineates reservation transactions and commisions payable - by travel agent
Intranet
B2C
Web based POS
Commission agent report
2. Produces a continuous detailed record of all POS transactions
EMS
Journal printer
Outstanding guest checks report
Settlement methods report
3. An intermediary between a central reservation system and e-distribution channelse
Dot Matrix Print
Marketing category report
Microprocessor ELS
DSP (disp. serv. provider)
4. Automated report showing amounts of individual products sold during a specified period of time
Sales by major beverage category rport
ASF
Product usage report
Sales category analysis report
5. Uses intranet - like the dell computer example. Supply chain technology
Intersell agency
B2B
Big names of GDS programs
Types of EMS
6. Video display for kitchen orders
KDU
Main users of GDS
Pre check terminal
Marketing category report
7. Summary of all relevant sales reports produced during a business week
Weekly sales spreadsheet
Menu engineering
Types of electronic in room safes
Fingerprint reader POS
8. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system
Merchant model
Web based POS
Seamless integration
Web 2.0
9. Automatic form number reader
ADNR
Types of EMS
Table Management Systems
Web 2.0
10. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue
Thermal Printer
Intranet
Seamless integration
Revenue management
11. simultaneous buying and selling of an asset in order to profit from a price difference
Merchant model
Web 2.0
Arbitrage
Marketing category report
12. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
Night Audit
Automated bar
Types of EMS
Internet
13. Ensures all payments and charges are captured and recorded correctly.
Night Audit
Menu engineering
Web based POS
Sales by beverage server report
14. A hotel chain's reservation system in which all participating properties are contractually related
Affiliate reservation system
Outstanding guest checks report
Modifier keys
Internet corporation for assigned names and numbers
15. Indicates to managers how well individual products sell
Sales mix report
Electronic Locking System
Automated bar
Arbitrage
16. Indicates expecte beverage income by category
Types of electronic in room safes
Real time capability
EMS
Sales by major beverage category rport
17. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers
GDS
Electronic Locking System
Merchant model
Types of electronic in room safes
18. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Pre-set keys
Sub recipe
Merchant model
Extranet
19. Employee ordering needed supplies or information
B2E
Server/Pre Check POS terminal
Automated bar
Field in PMS to put guest type
20. Recipes used to create a part of a menu item
Sub recipe
Intranet
Reservation transaction record
Body motion sensor detector
21. Form of selling with no major party needed
C2C
Affiliate reservation system
Sales by beverage server report
Merchant model
22. Apollo - Amadeus - Galileo - SABRE - TIAS
Big names of GDS programs
Menu engineering
Pre-set keys
Automated bar
23. Global Distribution System
Settlement methods report
GDS
Traditional mini bar
Web based POS
24. Price look up keys
Thermal Printer
Menu engineering
PLU keys
Recipe chaining
25. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
Wholesaler model and merchant model
Recipe chaining
Field in PMS to put guest type
Mechanical locking systems
26. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
Microprocessor ELS
Distribution switch or bidirectional interface
ASF
Arbitrage
27. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Fingerprint reader POS
ADNR
Outstanding guest checks report
Web based POS
28. Uses an inprinted bar code rather than a manual server entry to access a guest check
AFNR
Benefits of using a POS system
ASF
Biometrics in hotels
29. Travel agents - airlines - consumers
Main users of GDS
B2B
Mechanical locking systems
Sales by major beverage category rport
30. Selling through internet to the extranet - like online shopping
Revenue forecast report
Web based POS
B2B
B2C
31. POS terminal used only for taking orders (no cash drawer)
Pre check terminal
Server/Pre Check POS terminal
Most POS systems are based on...
Traditional mini bar
32. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
EMS
Thermal Printer
Body motion sensor detector
Most POS systems are based on...
33. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
Mechanical locking systems
Pre-set keys
Server/Pre Check POS terminal
Microprocessor ELS
34. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Biometrics in hotels
ASF
Benefits of using a POS system
Product usage report
35. Used in evaluating pricing design and contents of a menu
Sales by beverage server report
Pre-set keys
Menu engineering
Pre check terminal
36. Energy Management system
Benefits of using a POS system
EMS
Weekly sales spreadsheet
Menu engineering
37. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
Marketing category report
Night Audit
IDS
Postcosting
38. POS printer that's good for printing orders
Global distribution system
Modifier keys
Dot Matrix Print
Table Management Systems
39. Safes and keycards use this technology for fingerprints - and scanners.
Biometrics in hotels
Sales mix report
IDS
EMS
40. POS terminal used only for entering orders
B2C
Weekly sales spreadsheet
Server/Pre Check POS terminal
Menu board
41. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.
PMS
Postcosting
Cashier POS terminal
Internet
42. Lowest or highest selling price on a menu
Fingerprint reader POS
Outstanding guest checks report
Price point
Internet
43. Prevents info from one guest check from overwriting info from another
Fingerprint reader POS
IDS
ASF
Menu board
44. Calculates actual costs to idea costs to indicate areas that need tighter control
Pre-set keys
PLU keys
Recipe chaining
Postcosting
45. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.
Internet corporation for assigned names and numbers
Semi automated bar
Dot Matrix Print
Biometrics in hotels
46. Using sub recipes as part of a menu item recipe
Big names of GDS programs
Postcosting
Recipe chaining
Semi automated bar
47. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
Hardwired ELS
DSP (disp. serv. provider)
Arbitrage
Body motion sensor detector
48. Centrally controlled - individually controlled - and network controlled.
Server/Pre Check POS terminal
Types of EMS
Merchant model
Postcosting
49. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.
Field in PMS to put guest type
Web based POS
Product usage report
Journal printer
50. Global distribution systems are owned by and used by...
Intersell agency
AFNR
Server/Pre Check POS terminal
Airlines; travel agents