Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Used in evaluating pricing design and contents of a menu






2. Simultaneous processing






3. Indicates to managers how well individual products sell






4. Recipes used to create a part of a menu item






5. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






6. Safes and keycards use this technology for fingerprints - and scanners.






7. Internet distribution systems






8. POS printer that is expensive but good for slips and receipts. Quick and fast.






9. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






10. Indicates to managers how well categories of menu items sell and when






11. Global Distribution System






12. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






13. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






14. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






15. Centrally controlled - individually controlled - and network controlled.






16. Keys proframmable by management for specific menu items






17. A hotel chain's reservation system in which all participating properties are contractually related






18. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






19. Uses intranet - like the dell computer example. Supply chain technology






20. Prevents info from one guest check from overwriting info from another






21. Form of selling with no major party needed






22. Travel agents - airlines - consumers






23. POS printer that's good for printing orders






24. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






25. Delineates reservation transactions and commisions payable - by travel agent






26. Market Code






27. Indicated total sold by each individual server during a shift






28. Automated report showing amounts of individual products sold during a specified period of time






29. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






30. Video display for kitchen orders






31. simultaneous buying and selling of an asset in order to profit from a price difference






32. POS terminal used only for entering orders






33. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






34. Global distribution systems are owned by and used by...






35. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






36. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






37. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






38. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






39. Automatic slip feed






40. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






41. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






42. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






43. Summary of all relevant sales reports produced during a business week






44. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






45. provides a daily summary of reservation records that were created - modified - or canceled






46. Energy Management system






47. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






48. Selling through internet to the extranet - like online shopping






49. Keyboard overlay for each meal period






50. Projects furure hotel revenue by using projected occupancy rates and room rates