Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Automated report showing amounts of individual products sold during a specified period of time






2. Lowest or highest selling price on a menu






3. Using sub recipes as part of a menu item recipe






4. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






5. Global distribution systems are owned by and used by...






6. Indicated total sold by each individual server during a shift






7. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






8. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






9. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






10. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






11. Indicates to managers how well categories of menu items sell and when






12. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






13. An intermediary between a central reservation system and e-distribution channelse






14. Ensures all payments and charges are captured and recorded correctly.






15. Indicates the forms of payments used during a shift






16. Uses an inprinted bar code rather than a manual server entry to access a guest check






17. Prevents info from one guest check from overwriting info from another






18. Centrally controlled - individually controlled - and network controlled.






19. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






20. Produces a continuous detailed record of all POS transactions






21. POS terminal used only for taking orders (no cash drawer)






22. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






23. Key card - code based - smart card based - biometric






24. Delineates reservation transactions and commisions payable - by travel agent






25. Keys proframmable by management for specific menu items






26. Uses intranet - like the dell computer example. Supply chain technology






27. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






28. Used in evaluating pricing design and contents of a menu






29. Indicates expecte beverage income by category






30. POS printer that is expensive but good for slips and receipts. Quick and fast.






31. Keyboard overlay for each meal period






32. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






33. Internet distribution systems






34. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






35. Form of selling with no major party needed






36. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






37. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






38. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






39. A hotel chain's reservation system in which all participating properties are contractually related






40. Price look up keys






41. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






42. provides a daily summary of reservation records that were created - modified - or canceled






43. Projects furure hotel revenue by using projected occupancy rates and room rates






44. Video display for kitchen orders






45. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






46. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






47. simultaneous buying and selling of an asset in order to profit from a price difference






48. Global Distribution System






49. POS terminal used only for entering orders






50. Employee ordering needed supplies or information