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Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Apollo - Amadeus - Galileo - SABRE - TIAS






2. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






3. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






4. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






5. Indicates the forms of payments used during a shift






6. Used in evaluating pricing design and contents of a menu






7. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






8. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






9. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






10. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






11. Travel agents - airlines - consumers






12. Lowest or highest selling price on a menu






13. Using sub recipes as part of a menu item recipe






14. Simultaneous processing






15. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






16. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






17. Uses an inprinted bar code rather than a manual server entry to access a guest check






18. Automatic slip feed






19. Summary of all relevant sales reports produced during a business week






20. Prevents info from one guest check from overwriting info from another






21. POS printer that is expensive but good for slips and receipts. Quick and fast.






22. An intermediary between a central reservation system and e-distribution channelse






23. Global Distribution System






24. Delineates reservation transactions and commisions payable - by travel agent






25. Employee ordering needed supplies or information






26. Ensures all payments and charges are captured and recorded correctly.






27. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






28. Keys proframmable by management for specific menu items






29. POS terminal used only for taking orders (no cash drawer)






30. Automated report showing amounts of individual products sold during a specified period of time






31. Projects furure hotel revenue by using projected occupancy rates and room rates






32. Energy Management system






33. Selling through internet to the extranet - like online shopping






34. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






35. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






36. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






37. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






38. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






39. Keyboard overlay for each meal period






40. Internet distribution systems






41. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






42. Produces a continuous detailed record of all POS transactions






43. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






44. Centrally controlled - individually controlled - and network controlled.






45. Video display for kitchen orders






46. Safes and keycards use this technology for fingerprints - and scanners.






47. Uses intranet - like the dell computer example. Supply chain technology






48. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






49. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






50. Market Code






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