Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Automated report showing amounts of individual products sold during a specified period of time






2. Video display for kitchen orders






3. Non automated bar based on manual checking or honor system






4. Automatic slip feed






5. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






6. Employee ordering needed supplies or information






7. Internet distribution systems






8. Prevents info from one guest check from overwriting info from another






9. Recipes used to create a part of a menu item






10. Automatic form number reader






11. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






12. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






13. Simultaneous processing






14. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






15. POS terminal used only for taking orders (no cash drawer)






16. Global distribution systems are owned by and used by...






17. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






18. Projects furure hotel revenue by using projected occupancy rates and room rates






19. Safes and keycards use this technology for fingerprints - and scanners.






20. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






21. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






22. Market Code






23. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






24. An intermediary between a central reservation system and e-distribution channelse






25. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






26. Produces a continuous detailed record of all POS transactions






27. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






28. Indicates to managers how well categories of menu items sell and when






29. Delineates reservation transactions and commisions payable - by travel agent






30. POS terminal used only for entering orders






31. Apollo - Amadeus - Galileo - SABRE - TIAS






32. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






33. Global Distribution System






34. Centrally controlled - individually controlled - and network controlled.






35. POS printer that's good for printing orders






36. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






37. Key card - code based - smart card based - biometric






38. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






39. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






40. POS printer that is expensive but good for slips and receipts. Quick and fast.






41. simultaneous buying and selling of an asset in order to profit from a price difference






42. Uses intranet - like the dell computer example. Supply chain technology






43. Used in evaluating pricing design and contents of a menu






44. Indicates the forms of payments used during a shift






45. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






46. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






47. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






48. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






49. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






50. Lowest or highest selling price on a menu