Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Automated report showing amounts of individual products sold during a specified period of time






2. Global distribution systems are owned by and used by...






3. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






4. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






5. Summary of all relevant sales reports produced during a business week






6. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






7. Using sub recipes as part of a menu item recipe






8. Video display for kitchen orders






9. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






10. Non automated bar based on manual checking or honor system






11. Uses intranet - like the dell computer example. Supply chain technology






12. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






13. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






14. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






15. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






16. Energy Management system






17. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






18. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






19. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






20. Key card - code based - smart card based - biometric






21. Apollo - Amadeus - Galileo - SABRE - TIAS






22. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






23. Keyboard overlay for each meal period






24. Employee ordering needed supplies or information






25. Indicates the forms of payments used during a shift






26. Automatic slip feed






27. Prevents info from one guest check from overwriting info from another






28. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






29. Automatic form number reader






30. An intermediary between a central reservation system and e-distribution channelse






31. Calculates actual costs to idea costs to indicate areas that need tighter control






32. Indicated total sold by each individual server during a shift






33. Recipes used to create a part of a menu item






34. Safes and keycards use this technology for fingerprints - and scanners.






35. POS printer that is expensive but good for slips and receipts. Quick and fast.






36. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






37. provides a daily summary of reservation records that were created - modified - or canceled






38. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






39. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






40. Uses an inprinted bar code rather than a manual server entry to access a guest check






41. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






42. POS terminal used only for taking orders (no cash drawer)






43. Price look up keys






44. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






45. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






46. Lowest or highest selling price on a menu






47. Projects furure hotel revenue by using projected occupancy rates and room rates






48. Ensures all payments and charges are captured and recorded correctly.






49. Global Distribution System






50. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.