SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
Recipe chaining
Marketing category report
Commission agent report
Server/Pre Check POS terminal
2. Prevents info from one guest check from overwriting info from another
Weekly sales spreadsheet
ASF
B2E
GDS
3. Indicates to managers how well categories of menu items sell and when
Arbitrage
Sales category analysis report
Distribution switch or bidirectional interface
Automated bar
4. Non automated bar based on manual checking or honor system
B2C
Arbitrage
Traditional mini bar
Body motion sensor detector
5. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
Outstanding guest checks report
Main users of GDS
Microprocessor ELS
Automated bar
6. Indicated total sold by each individual server during a shift
Web 2.0
Sales by beverage server report
ASF
Menu board
7. Uses an inprinted bar code rather than a manual server entry to access a guest check
Mechanical locking systems
DSP (disp. serv. provider)
B2E
AFNR
8. Ensures all payments and charges are captured and recorded correctly.
Merchant model
EMS
Night Audit
Price point
9. Simultaneous processing
Intranet
Outstanding guest checks report
Real time capability
Wholesaler model and merchant model
10. Recipes used to create a part of a menu item
PMS
Sub recipe
Pre check terminal
Types of EMS
11. Price look up keys
Sub recipe
PLU keys
Postcosting
Modifier keys
12. Using sub recipes as part of a menu item recipe
Server/Pre Check POS terminal
Automated bar
Recipe chaining
Settlement methods report
13. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system
Biometrics in hotels
Seamless integration
B2C
Sales by beverage server report
14. Projects furure hotel revenue by using projected occupancy rates and room rates
Revenue forecast report
Semi automated bar
Marketing category report
Modifier keys
15. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
Internet corporation for assigned names and numbers
Web 2.0
IDS
Most POS systems are based on...
16. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Pre-set keys
Extranet
Recipe chaining
Cashier POS terminal
17. Safes and keycards use this technology for fingerprints - and scanners.
Seamless integration
PLU keys
Biometrics in hotels
Price point
18. Automatic form number reader
B2C
ADNR
KDU
Semi automated bar
19. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Dot Matrix Print
Types of electronic in room safes
Extranet
Benefits of using a POS system
20. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
KDU
Hardwired ELS
Wholesaler model and merchant model
Seamless integration
21. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue
Thermal Printer
Revenue management
Internet
Types of electronic in room safes
22. Centrally controlled - individually controlled - and network controlled.
GDS
Menu board
Types of EMS
Types of electronic in room safes
23. An intermediary between a central reservation system and e-distribution channelse
DSP (disp. serv. provider)
Modifier keys
Global distribution system
Sales category analysis report
24. Calculates actual costs to idea costs to indicate areas that need tighter control
Postcosting
B2C
Dot Matrix Print
C2C
25. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
PMS
Types of EMS
Internet corporation for assigned names and numbers
Intersell agency
26. Delineates reservation transactions and commisions payable - by travel agent
Pre-set keys
Internet
Commission agent report
Web based POS
27. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.
Web 2.0
Mechanical locking systems
Marketing category report
Main users of GDS
28. provides a daily summary of reservation records that were created - modified - or canceled
EMS
Reservation transaction record
Wholesaler model and merchant model
Cashier POS terminal
29. Automatic slip feed
Seamless integration
ASF
ASF
Pre check terminal
30. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
Traditional mini bar
Dot Matrix Print
Extranet
Wholesaler model and merchant model
31. Key card - code based - smart card based - biometric
Table Management Systems
Distribution switch or bidirectional interface
Types of electronic in room safes
ADNR
32. Form of selling with no major party needed
C2C
Electronic Locking System
Benefits of using a POS system
Intranet
33. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
C2C
Modifier keys
EMS
ASF
34. Market Code
Journal printer
Intersell agency
Field in PMS to put guest type
Wholesaler model and merchant model
35. POS terminal used only for taking orders (no cash drawer)
Pre check terminal
ASF
Body motion sensor detector
Arbitrage
36. A hotel chain's reservation system in which all participating properties are contractually related
B2C
Modifier keys
Weekly sales spreadsheet
Affiliate reservation system
37. Video display for kitchen orders
Microprocessor ELS
Journal printer
KDU
Types of electronic in room safes
38. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
Automated bar
Main users of GDS
PLU keys
Settlement methods report
39. Global Distribution System
Commission agent report
Mechanical locking systems
GDS
Types of electronic in room safes
40. Energy Management system
EMS
B2C
Revenue management
Big names of GDS programs
41. Used in evaluating pricing design and contents of a menu
Wholesaler model and merchant model
Field in PMS to put guest type
Global distribution system
Menu engineering
42. Internet distribution systems
Thermal Printer
PLU keys
IDS
C2C
43. Automated report showing amounts of individual products sold during a specified period of time
Intersell agency
B2E
Modifier keys
Product usage report
44. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
Outstanding guest checks report
Menu board
B2E
Web based POS
45. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.
Menu board
Internet
Product usage report
PMS
46. Indicates to managers how well individual products sell
IDS
Sales mix report
Weekly sales spreadsheet
Revenue forecast report
47. Summary of all relevant sales reports produced during a business week
Revenue management
Web based POS
PMS
Weekly sales spreadsheet
48. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Types of EMS
Affiliate reservation system
Product usage report
Table Management Systems
49. Selling through internet to the extranet - like online shopping
B2C
ASF
Settlement methods report
KDU
50. POS printer that is expensive but good for slips and receipts. Quick and fast.
Pre check terminal
Night Audit
Microprocessor ELS
Thermal Printer