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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






2. Uses intranet - like the dell computer example. Supply chain technology






3. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






4. Centrally controlled - individually controlled - and network controlled.






5. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






6. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






7. Projects furure hotel revenue by using projected occupancy rates and room rates






8. Indicates expecte beverage income by category






9. POS printer that is expensive but good for slips and receipts. Quick and fast.






10. Indicated total sold by each individual server during a shift






11. Price look up keys






12. Simultaneous processing






13. Lowest or highest selling price on a menu






14. Keyboard overlay for each meal period






15. Automatic slip feed






16. Calculates actual costs to idea costs to indicate areas that need tighter control






17. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






18. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






19. Using sub recipes as part of a menu item recipe






20. Internet distribution systems






21. Selling through internet to the extranet - like online shopping






22. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






23. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






24. Automatic form number reader






25. Summary of all relevant sales reports produced during a business week






26. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






27. Apollo - Amadeus - Galileo - SABRE - TIAS






28. Non automated bar based on manual checking or honor system






29. Video display for kitchen orders






30. Indicates to managers how well individual products sell






31. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






32. Uses an inprinted bar code rather than a manual server entry to access a guest check






33. Form of selling with no major party needed






34. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






35. Automated report showing amounts of individual products sold during a specified period of time






36. Delineates reservation transactions and commisions payable - by travel agent






37. An intermediary between a central reservation system and e-distribution channelse






38. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






39. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






40. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






41. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






42. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






43. A hotel chain's reservation system in which all participating properties are contractually related






44. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






45. Ensures all payments and charges are captured and recorded correctly.






46. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






47. Energy Management system






48. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






49. Global distribution systems are owned by and used by...






50. POS terminal used only for taking orders (no cash drawer)