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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






2. Indicates to managers how well categories of menu items sell and when






3. Projects furure hotel revenue by using projected occupancy rates and room rates






4. Used in evaluating pricing design and contents of a menu






5. Prevents info from one guest check from overwriting info from another






6. Indicates expecte beverage income by category






7. Global Distribution System






8. Market Code






9. Indicates the forms of payments used during a shift






10. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






11. Uses an inprinted bar code rather than a manual server entry to access a guest check






12. Keys proframmable by management for specific menu items






13. Indicated total sold by each individual server during a shift






14. provides a daily summary of reservation records that were created - modified - or canceled






15. Employee ordering needed supplies or information






16. Recipes used to create a part of a menu item






17. Global distribution systems are owned by and used by...






18. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






19. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






20. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






21. Calculates actual costs to idea costs to indicate areas that need tighter control






22. Energy Management system






23. simultaneous buying and selling of an asset in order to profit from a price difference






24. Using sub recipes as part of a menu item recipe






25. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






26. Automatic slip feed






27. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






28. Non automated bar based on manual checking or honor system






29. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






30. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






31. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






32. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






33. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






34. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






35. Automated report showing amounts of individual products sold during a specified period of time






36. Ensures all payments and charges are captured and recorded correctly.






37. Form of selling with no major party needed






38. Centrally controlled - individually controlled - and network controlled.






39. An intermediary between a central reservation system and e-distribution channelse






40. Apollo - Amadeus - Galileo - SABRE - TIAS






41. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






42. POS printer that is expensive but good for slips and receipts. Quick and fast.






43. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






44. Key card - code based - smart card based - biometric






45. POS terminal used only for taking orders (no cash drawer)






46. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






47. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






48. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






49. Simultaneous processing






50. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.