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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






2. Projects furure hotel revenue by using projected occupancy rates and room rates






3. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






4. Global Distribution System






5. Key card - code based - smart card based - biometric






6. POS printer that's good for printing orders






7. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






8. Indicates to managers how well individual products sell






9. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






10. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






11. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






12. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






13. provides a daily summary of reservation records that were created - modified - or canceled






14. Energy Management system






15. Non automated bar based on manual checking or honor system






16. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






17. simultaneous buying and selling of an asset in order to profit from a price difference






18. Uses intranet - like the dell computer example. Supply chain technology






19. Automated report showing amounts of individual products sold during a specified period of time






20. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






21. Produces a continuous detailed record of all POS transactions






22. Summary of all relevant sales reports produced during a business week






23. Simultaneous processing






24. Keys proframmable by management for specific menu items






25. Selling through internet to the extranet - like online shopping






26. Uses an inprinted bar code rather than a manual server entry to access a guest check






27. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






28. Employee ordering needed supplies or information






29. Indicated total sold by each individual server during a shift






30. A hotel chain's reservation system in which all participating properties are contractually related






31. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






32. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






33. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






34. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






35. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






36. Keyboard overlay for each meal period






37. Recipes used to create a part of a menu item






38. Automatic slip feed






39. Indicates to managers how well categories of menu items sell and when






40. Indicates expecte beverage income by category






41. Used in evaluating pricing design and contents of a menu






42. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






43. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






44. Video display for kitchen orders






45. Global distribution systems are owned by and used by...






46. Apollo - Amadeus - Galileo - SABRE - TIAS






47. POS printer that is expensive but good for slips and receipts. Quick and fast.






48. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






49. Delineates reservation transactions and commisions payable - by travel agent






50. Lowest or highest selling price on a menu