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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Using sub recipes as part of a menu item recipe






2. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






3. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






4. simultaneous buying and selling of an asset in order to profit from a price difference






5. POS terminal used only for taking orders (no cash drawer)






6. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






7. Indicates to managers how well individual products sell






8. Automatic form number reader






9. Prevents info from one guest check from overwriting info from another






10. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






11. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






12. Recipes used to create a part of a menu item






13. Key card - code based - smart card based - biometric






14. provides a daily summary of reservation records that were created - modified - or canceled






15. Form of selling with no major party needed






16. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






17. Global Distribution System






18. Produces a continuous detailed record of all POS transactions






19. Automatic slip feed






20. Summary of all relevant sales reports produced during a business week






21. Uses intranet - like the dell computer example. Supply chain technology






22. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






23. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






24. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






25. Lowest or highest selling price on a menu






26. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






27. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






28. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






29. Simultaneous processing






30. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






31. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






32. Indicates the forms of payments used during a shift






33. Safes and keycards use this technology for fingerprints - and scanners.






34. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






35. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






36. Keys proframmable by management for specific menu items






37. POS terminal used only for entering orders






38. Uses an inprinted bar code rather than a manual server entry to access a guest check






39. Internet distribution systems






40. Delineates reservation transactions and commisions payable - by travel agent






41. Energy Management system






42. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






43. POS printer that is expensive but good for slips and receipts. Quick and fast.






44. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






45. Market Code






46. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






47. Global distribution systems are owned by and used by...






48. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






49. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






50. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system