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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue
Modifier keys
Revenue management
ADNR
Microprocessor ELS
2. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.
Pre check terminal
Commission agent report
Hardwired ELS
Body motion sensor detector
3. Video display for kitchen orders
PLU keys
Arbitrage
Pre check terminal
KDU
4. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
Affiliate reservation system
ASF
Microprocessor ELS
Commission agent report
5. Safes and keycards use this technology for fingerprints - and scanners.
Biometrics in hotels
Most POS systems are based on...
Sales by major beverage category rport
Internet
6. Automatic slip feed
Biometrics in hotels
Automated bar
EMS
ASF
7. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
Weekly sales spreadsheet
Hardwired ELS
Airlines; travel agents
GDS
8. Indicates to managers how well categories of menu items sell and when
Airlines; travel agents
Sales category analysis report
Types of EMS
Seamless integration
9. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
Distribution switch or bidirectional interface
Automated bar
ADNR
IDS
10. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
PMS
Hardwired ELS
Microprocessor ELS
Outstanding guest checks report
11. Recipes used to create a part of a menu item
Internet corporation for assigned names and numbers
ASF
Sales mix report
Sub recipe
12. Using sub recipes as part of a menu item recipe
Recipe chaining
IDS
Marketing category report
Types of electronic in room safes
13. An intermediary between a central reservation system and e-distribution channelse
Big names of GDS programs
Outstanding guest checks report
DSP (disp. serv. provider)
ASF
14. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.
Merchant model
Automated bar
Affiliate reservation system
Web 2.0
15. Key card - code based - smart card based - biometric
C2C
AFNR
Types of electronic in room safes
Traditional mini bar
16. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
Thermal Printer
Microprocessor ELS
Arbitrage
Intranet
17. Keys proframmable by management for specific menu items
PMS
Semi automated bar
Pre-set keys
C2C
18. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
ASF
PMS
Journal printer
GDS
19. Used in evaluating pricing design and contents of a menu
Microprocessor ELS
Commission agent report
Menu engineering
B2C
20. Global distribution systems are owned by and used by...
ADNR
Sales by major beverage category rport
Airlines; travel agents
Most POS systems are based on...
21. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.
Intersell agency
Airlines; travel agents
Big names of GDS programs
Internet corporation for assigned names and numbers
22. Lowest or highest selling price on a menu
Price point
Microprocessor ELS
Arbitrage
Settlement methods report
23. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Extranet
Pre-set keys
Internet
Fingerprint reader POS
24. Keyboard overlay for each meal period
Sub recipe
EMS
Menu board
Biometrics in hotels
25. Automatic form number reader
ADNR
Global distribution system
Main users of GDS
Hardwired ELS
26. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers
Merchant model
Biometrics in hotels
Web 2.0
Night Audit
27. Uses intranet - like the dell computer example. Supply chain technology
Sales category analysis report
Recipe chaining
Field in PMS to put guest type
B2B
28. Summary of all relevant sales reports produced during a business week
EMS
B2E
Automated bar
Weekly sales spreadsheet
29. POS printer that's good for printing orders
Fingerprint reader POS
Traditional mini bar
Dot Matrix Print
Sales category analysis report
30. Indicates to managers how well individual products sell
Menu board
Sales mix report
Types of electronic in room safes
GDS
31. POS terminal used only for taking orders (no cash drawer)
Pre check terminal
Settlement methods report
Thermal Printer
Product usage report
32. Projects furure hotel revenue by using projected occupancy rates and room rates
Weekly sales spreadsheet
ASF
Hardwired ELS
Revenue forecast report
33. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
PMS
Wholesaler model and merchant model
B2C
Cashier POS terminal
34. Indicates expecte beverage income by category
Global distribution system
Sales by beverage server report
Night Audit
Sales by major beverage category rport
35. Automated report showing amounts of individual products sold during a specified period of time
Main users of GDS
Marketing category report
Table Management Systems
Product usage report
36. simultaneous buying and selling of an asset in order to profit from a price difference
Microprocessor ELS
ASF
Arbitrage
Distribution switch or bidirectional interface
37. Internet distribution systems
Marketing category report
Reservation transaction record
IDS
Recipe chaining
38. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.
ASF
Menu board
Electronic Locking System
Price point
39. Indicates the forms of payments used during a shift
Marketing category report
Electronic Locking System
Settlement methods report
B2E
40. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Benefits of using a POS system
Modifier keys
GDS
AFNR
41. Prevents info from one guest check from overwriting info from another
B2C
ASF
Airlines; travel agents
Sales by major beverage category rport
42. POS terminal used only for entering orders
Extranet
Outstanding guest checks report
Revenue forecast report
Server/Pre Check POS terminal
43. Employee ordering needed supplies or information
Pre check terminal
Cashier POS terminal
Revenue forecast report
B2E
44. Price look up keys
PLU keys
Table Management Systems
IDS
Affiliate reservation system
45. Indicated total sold by each individual server during a shift
Menu board
Sales by beverage server report
Semi automated bar
Revenue forecast report
46. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.
Semi automated bar
Extranet
Internet
Web based POS
47. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
Postcosting
Modifier keys
Recipe chaining
Mechanical locking systems
48. Non automated bar based on manual checking or honor system
DSP (disp. serv. provider)
Most POS systems are based on...
Marketing category report
Traditional mini bar
49. Selling through internet to the extranet - like online shopping
B2C
Sales by major beverage category rport
Types of electronic in room safes
Recipe chaining
50. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
Most POS systems are based on...
Real time capability
Seamless integration
Intersell agency