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Hospitality Information Technology
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Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system
Seamless integration
ASF
Reservation transaction record
Biometrics in hotels
2. Delineates reservation transactions and commisions payable - by travel agent
Seamless integration
Commission agent report
Revenue management
Extranet
3. Selling through internet to the extranet - like online shopping
Dot Matrix Print
DSP (disp. serv. provider)
Hardwired ELS
B2C
4. Key card - code based - smart card based - biometric
Menu board
Real time capability
Types of electronic in room safes
Main users of GDS
5. Indicates to managers how well individual products sell
Semi automated bar
IDS
Sales mix report
Reservation transaction record
6. Projects furure hotel revenue by using projected occupancy rates and room rates
Revenue forecast report
Weekly sales spreadsheet
Web based POS
Seamless integration
7. Global Distribution System
Outstanding guest checks report
Revenue forecast report
GDS
AFNR
8. POS terminal used only for taking orders (no cash drawer)
Intersell agency
Pre check terminal
Global distribution system
Fingerprint reader POS
9. Using sub recipes as part of a menu item recipe
ASF
B2C
Most POS systems are based on...
Recipe chaining
10. Apollo - Amadeus - Galileo - SABRE - TIAS
Web 2.0
Menu engineering
Big names of GDS programs
Menu board
11. POS printer that is expensive but good for slips and receipts. Quick and fast.
Intersell agency
Thermal Printer
PLU keys
Real time capability
12. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.
DSP (disp. serv. provider)
Sales mix report
Semi automated bar
Electronic Locking System
13. Produces a continuous detailed record of all POS transactions
Cashier POS terminal
Journal printer
Big names of GDS programs
Table Management Systems
14. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.
Web based POS
Sub recipe
Modifier keys
Field in PMS to put guest type
15. Keyboard overlay for each meal period
Menu board
Revenue forecast report
B2B
Recipe chaining
16. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
Revenue forecast report
Outstanding guest checks report
PMS
PLU keys
17. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Arbitrage
Table Management Systems
Types of EMS
PMS
18. Centrally controlled - individually controlled - and network controlled.
Menu engineering
B2E
ASF
Types of EMS
19. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Intersell agency
PLU keys
Dot Matrix Print
Extranet
20. POS printer that's good for printing orders
Microprocessor ELS
Dot Matrix Print
Mechanical locking systems
B2B
21. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.
Internet
Sales by beverage server report
Web 2.0
Affiliate reservation system
22. Lowest or highest selling price on a menu
Extranet
Distribution switch or bidirectional interface
Biometrics in hotels
Price point
23. Ensures all payments and charges are captured and recorded correctly.
Night Audit
Server/Pre Check POS terminal
Marketing category report
Types of electronic in room safes
24. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
Marketing category report
Mechanical locking systems
Table Management Systems
Intranet
25. Calculates actual costs to idea costs to indicate areas that need tighter control
Outstanding guest checks report
Postcosting
Seamless integration
Field in PMS to put guest type
26. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
GDS
DSP (disp. serv. provider)
Journal printer
Benefits of using a POS system
27. Used in evaluating pricing design and contents of a menu
Menu engineering
Arbitrage
Sales by beverage server report
Product usage report
28. Automatic slip feed
C2C
Seamless integration
Airlines; travel agents
ASF
29. Simultaneous processing
Recipe chaining
Sales mix report
Settlement methods report
Real time capability
30. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Server/Pre Check POS terminal
Revenue forecast report
Marketing category report
Fingerprint reader POS
31. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.
Revenue forecast report
Body motion sensor detector
B2C
Postcosting
32. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
B2E
Most POS systems are based on...
B2C
Wholesaler model and merchant model
33. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
Affiliate reservation system
Seamless integration
Global distribution system
Postcosting
34. Global distribution systems are owned by and used by...
Sales by major beverage category rport
Airlines; travel agents
Field in PMS to put guest type
Table Management Systems
35. Prevents info from one guest check from overwriting info from another
Price point
Product usage report
ASF
Postcosting
36. Recipes used to create a part of a menu item
Menu board
Intranet
Pre-set keys
Sub recipe
37. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
Marketing category report
Microprocessor ELS
Field in PMS to put guest type
Biometrics in hotels
38. simultaneous buying and selling of an asset in order to profit from a price difference
Thermal Printer
Biometrics in hotels
Sub recipe
Arbitrage
39. Safes and keycards use this technology for fingerprints - and scanners.
Biometrics in hotels
Semi automated bar
Fingerprint reader POS
Internet corporation for assigned names and numbers
40. Automated report showing amounts of individual products sold during a specified period of time
Modifier keys
Product usage report
Dot Matrix Print
Traditional mini bar
41. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers
Merchant model
Reservation transaction record
Real time capability
IDS
42. A hotel chain's reservation system in which all participating properties are contractually related
Internet corporation for assigned names and numbers
Affiliate reservation system
Night Audit
Biometrics in hotels
43. Indicates expecte beverage income by category
Types of EMS
Sales by major beverage category rport
Arbitrage
Web 2.0
44. Internet distribution systems
ASF
C2C
IDS
Traditional mini bar
45. Uses an inprinted bar code rather than a manual server entry to access a guest check
Types of electronic in room safes
Intranet
Body motion sensor detector
AFNR
46. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
Hardwired ELS
Semi automated bar
Web 2.0
EMS
47. Indicates to managers how well categories of menu items sell and when
Sales category analysis report
Menu board
Weekly sales spreadsheet
Seamless integration
48. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.
PMS
Settlement methods report
Internet corporation for assigned names and numbers
Extranet
49. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
Price point
Intersell agency
IDS
Body motion sensor detector
50. POS terminal used only for entering orders
Seamless integration
Server/Pre Check POS terminal
Microprocessor ELS
Product usage report
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