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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. simultaneous buying and selling of an asset in order to profit from a price difference






2. Form of selling with no major party needed






3. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






4. Travel agents - airlines - consumers






5. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






6. Automated report showing amounts of individual products sold during a specified period of time






7. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






8. Global Distribution System






9. Market Code






10. Lowest or highest selling price on a menu






11. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






12. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






13. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






14. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






15. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






16. Delineates reservation transactions and commisions payable - by travel agent






17. Indicates the forms of payments used during a shift






18. POS terminal used only for taking orders (no cash drawer)






19. Apollo - Amadeus - Galileo - SABRE - TIAS






20. Uses an inprinted bar code rather than a manual server entry to access a guest check






21. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






22. Prevents info from one guest check from overwriting info from another






23. Uses intranet - like the dell computer example. Supply chain technology






24. Video display for kitchen orders






25. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






26. Used in evaluating pricing design and contents of a menu






27. Indicates to managers how well categories of menu items sell and when






28. Automatic slip feed






29. Summary of all relevant sales reports produced during a business week






30. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






31. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






32. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






33. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






34. Simultaneous processing






35. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






36. Indicates to managers how well individual products sell






37. POS printer that's good for printing orders






38. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






39. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






40. Energy Management system






41. An intermediary between a central reservation system and e-distribution channelse






42. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






43. provides a daily summary of reservation records that were created - modified - or canceled






44. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






45. POS printer that is expensive but good for slips and receipts. Quick and fast.






46. Global distribution systems are owned by and used by...






47. A hotel chain's reservation system in which all participating properties are contractually related






48. Selling through internet to the extranet - like online shopping






49. Non automated bar based on manual checking or honor system






50. Using sub recipes as part of a menu item recipe