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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Global distribution systems are owned by and used by...






2. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






3. Indicated total sold by each individual server during a shift






4. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






5. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






6. Delineates reservation transactions and commisions payable - by travel agent






7. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






8. Indicates the forms of payments used during a shift






9. Lowest or highest selling price on a menu






10. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






11. Market Code






12. Projects furure hotel revenue by using projected occupancy rates and room rates






13. Automated report showing amounts of individual products sold during a specified period of time






14. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






15. Internet distribution systems






16. provides a daily summary of reservation records that were created - modified - or canceled






17. POS printer that is expensive but good for slips and receipts. Quick and fast.






18. Indicates to managers how well categories of menu items sell and when






19. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






20. Key card - code based - smart card based - biometric






21. Video display for kitchen orders






22. POS printer that's good for printing orders






23. Recipes used to create a part of a menu item






24. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






25. Indicates to managers how well individual products sell






26. Summary of all relevant sales reports produced during a business week






27. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






28. An intermediary between a central reservation system and e-distribution channelse






29. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






30. Price look up keys






31. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






32. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






33. Energy Management system






34. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






35. Centrally controlled - individually controlled - and network controlled.






36. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






37. Using sub recipes as part of a menu item recipe






38. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






39. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






40. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






41. Prevents info from one guest check from overwriting info from another






42. Non automated bar based on manual checking or honor system






43. Automatic slip feed






44. Employee ordering needed supplies or information






45. POS terminal used only for taking orders (no cash drawer)






46. Ensures all payments and charges are captured and recorded correctly.






47. Selling through internet to the extranet - like online shopping






48. Indicates expecte beverage income by category






49. Safes and keycards use this technology for fingerprints - and scanners.






50. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations







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