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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. POS terminal used only for entering orders






2. Keys proframmable by management for specific menu items






3. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






4. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






5. Ensures all payments and charges are captured and recorded correctly.






6. Safes and keycards use this technology for fingerprints - and scanners.






7. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






8. Uses an inprinted bar code rather than a manual server entry to access a guest check






9. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






10. Travel agents - airlines - consumers






11. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






12. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






13. Lowest or highest selling price on a menu






14. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






15. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






16. Indicates to managers how well categories of menu items sell and when






17. Automatic form number reader






18. Key card - code based - smart card based - biometric






19. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






20. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






21. Energy Management system






22. Internet distribution systems






23. Produces a continuous detailed record of all POS transactions






24. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






25. Non automated bar based on manual checking or honor system






26. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






27. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






28. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






29. Projects furure hotel revenue by using projected occupancy rates and room rates






30. Global Distribution System






31. Centrally controlled - individually controlled - and network controlled.






32. Price look up keys






33. Form of selling with no major party needed






34. A hotel chain's reservation system in which all participating properties are contractually related






35. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






36. Calculates actual costs to idea costs to indicate areas that need tighter control






37. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






38. POS terminal used only for taking orders (no cash drawer)






39. Market Code






40. Used in evaluating pricing design and contents of a menu






41. Indicates the forms of payments used during a shift






42. Keyboard overlay for each meal period






43. Using sub recipes as part of a menu item recipe






44. Indicates expecte beverage income by category






45. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






46. Global distribution systems are owned by and used by...






47. Delineates reservation transactions and commisions payable - by travel agent






48. POS printer that is expensive but good for slips and receipts. Quick and fast.






49. Automated report showing amounts of individual products sold during a specified period of time






50. Automatic slip feed