Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Prevents info from one guest check from overwriting info from another






2. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






3. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






4. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






5. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






6. Global Distribution System






7. POS printer that's good for printing orders






8. Apollo - Amadeus - Galileo - SABRE - TIAS






9. Indicated total sold by each individual server during a shift






10. Calculates actual costs to idea costs to indicate areas that need tighter control






11. Indicates the forms of payments used during a shift






12. Produces a continuous detailed record of all POS transactions






13. provides a daily summary of reservation records that were created - modified - or canceled






14. Safes and keycards use this technology for fingerprints - and scanners.






15. Price look up keys






16. Market Code






17. Automatic form number reader






18. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






19. POS terminal used only for taking orders (no cash drawer)






20. Employee ordering needed supplies or information






21. Simultaneous processing






22. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






23. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






24. Key card - code based - smart card based - biometric






25. Indicates to managers how well categories of menu items sell and when






26. Automated report showing amounts of individual products sold during a specified period of time






27. POS printer that is expensive but good for slips and receipts. Quick and fast.






28. Keys proframmable by management for specific menu items






29. Indicates expecte beverage income by category






30. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






31. Projects furure hotel revenue by using projected occupancy rates and room rates






32. Centrally controlled - individually controlled - and network controlled.






33. Global distribution systems are owned by and used by...






34. Indicates to managers how well individual products sell






35. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






36. Summary of all relevant sales reports produced during a business week






37. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






38. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






39. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






40. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






41. Travel agents - airlines - consumers






42. An intermediary between a central reservation system and e-distribution channelse






43. Lowest or highest selling price on a menu






44. A hotel chain's reservation system in which all participating properties are contractually related






45. Non automated bar based on manual checking or honor system






46. Recipes used to create a part of a menu item






47. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






48. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






49. Uses intranet - like the dell computer example. Supply chain technology






50. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.