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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






2. Calculates actual costs to idea costs to indicate areas that need tighter control






3. Recipes used to create a part of a menu item






4. POS terminal used only for entering orders






5. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






6. Lowest or highest selling price on a menu






7. Centrally controlled - individually controlled - and network controlled.






8. Global Distribution System






9. Projects furure hotel revenue by using projected occupancy rates and room rates






10. Video display for kitchen orders






11. Internet distribution systems






12. Automatic form number reader






13. Indicates the forms of payments used during a shift






14. Used in evaluating pricing design and contents of a menu






15. An intermediary between a central reservation system and e-distribution channelse






16. Automated report showing amounts of individual products sold during a specified period of time






17. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






18. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






19. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






20. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






21. Key card - code based - smart card based - biometric






22. Selling through internet to the extranet - like online shopping






23. Prevents info from one guest check from overwriting info from another






24. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






25. POS printer that is expensive but good for slips and receipts. Quick and fast.






26. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






27. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






28. Form of selling with no major party needed






29. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






30. Employee ordering needed supplies or information






31. Uses intranet - like the dell computer example. Supply chain technology






32. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






33. Apollo - Amadeus - Galileo - SABRE - TIAS






34. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






35. Simultaneous processing






36. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






37. Global distribution systems are owned by and used by...






38. Travel agents - airlines - consumers






39. Produces a continuous detailed record of all POS transactions






40. Indicates to managers how well categories of menu items sell and when






41. Indicates to managers how well individual products sell






42. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






43. Price look up keys






44. Automatic slip feed






45. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






46. POS printer that's good for printing orders






47. Using sub recipes as part of a menu item recipe






48. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






49. Energy Management system






50. Safes and keycards use this technology for fingerprints - and scanners.