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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Summary of all relevant sales reports produced during a business week






2. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






3. Projects furure hotel revenue by using projected occupancy rates and room rates






4. Market Code






5. Internet distribution systems






6. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






7. Automatic form number reader






8. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






9. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






10. Recipes used to create a part of a menu item






11. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






12. Using sub recipes as part of a menu item recipe






13. Form of selling with no major party needed






14. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






15. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






16. Automated report showing amounts of individual products sold during a specified period of time






17. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






18. Indicated total sold by each individual server during a shift






19. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






20. Prevents info from one guest check from overwriting info from another






21. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






22. Indicates expecte beverage income by category






23. Simultaneous processing






24. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






25. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






26. Uses an inprinted bar code rather than a manual server entry to access a guest check






27. Automatic slip feed






28. Employee ordering needed supplies or information






29. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






30. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






31. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






32. Centrally controlled - individually controlled - and network controlled.






33. Indicates to managers how well individual products sell






34. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






35. simultaneous buying and selling of an asset in order to profit from a price difference






36. Indicates the forms of payments used during a shift






37. Lowest or highest selling price on a menu






38. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






39. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






40. Video display for kitchen orders






41. Safes and keycards use this technology for fingerprints - and scanners.






42. POS terminal used only for entering orders






43. Energy Management system






44. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






45. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






46. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






47. POS printer that's good for printing orders






48. Travel agents - airlines - consumers






49. Price look up keys






50. Keyboard overlay for each meal period







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