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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An intermediary between a central reservation system and e-distribution channelse






2. Simultaneous processing






3. Indicates to managers how well categories of menu items sell and when






4. Indicated total sold by each individual server during a shift






5. POS printer that is expensive but good for slips and receipts. Quick and fast.






6. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






7. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






8. Recipes used to create a part of a menu item






9. Used in evaluating pricing design and contents of a menu






10. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






11. Non automated bar based on manual checking or honor system






12. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






13. Automatic slip feed






14. Calculates actual costs to idea costs to indicate areas that need tighter control






15. Apollo - Amadeus - Galileo - SABRE - TIAS






16. Travel agents - airlines - consumers






17. Market Code






18. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






19. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






20. A hotel chain's reservation system in which all participating properties are contractually related






21. Video display for kitchen orders






22. Indicates the forms of payments used during a shift






23. Prevents info from one guest check from overwriting info from another






24. Energy Management system






25. Safes and keycards use this technology for fingerprints - and scanners.






26. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






27. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






28. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






29. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






30. Delineates reservation transactions and commisions payable - by travel agent






31. Global Distribution System






32. Projects furure hotel revenue by using projected occupancy rates and room rates






33. Keyboard overlay for each meal period






34. Price look up keys






35. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






36. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






37. Ensures all payments and charges are captured and recorded correctly.






38. Produces a continuous detailed record of all POS transactions






39. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






40. provides a daily summary of reservation records that were created - modified - or canceled






41. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






42. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






43. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






44. Uses intranet - like the dell computer example. Supply chain technology






45. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






46. Global distribution systems are owned by and used by...






47. POS terminal used only for taking orders (no cash drawer)






48. Uses an inprinted bar code rather than a manual server entry to access a guest check






49. Key card - code based - smart card based - biometric






50. POS printer that's good for printing orders