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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






2. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






3. Keys proframmable by management for specific menu items






4. Uses an inprinted bar code rather than a manual server entry to access a guest check






5. Apollo - Amadeus - Galileo - SABRE - TIAS






6. provides a daily summary of reservation records that were created - modified - or canceled






7. Global distribution systems are owned by and used by...






8. Ensures all payments and charges are captured and recorded correctly.






9. Automated report showing amounts of individual products sold during a specified period of time






10. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






11. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






12. Uses intranet - like the dell computer example. Supply chain technology






13. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






14. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






15. Simultaneous processing






16. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






17. POS printer that's good for printing orders






18. Projects furure hotel revenue by using projected occupancy rates and room rates






19. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






20. Automatic form number reader






21. Market Code






22. Using sub recipes as part of a menu item recipe






23. Automatic slip feed






24. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






25. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






26. A hotel chain's reservation system in which all participating properties are contractually related






27. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






28. Key card - code based - smart card based - biometric






29. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






30. Indicates to managers how well categories of menu items sell and when






31. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






32. Form of selling with no major party needed






33. Centrally controlled - individually controlled - and network controlled.






34. Selling through internet to the extranet - like online shopping






35. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






36. Indicates to managers how well individual products sell






37. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






38. Safes and keycards use this technology for fingerprints - and scanners.






39. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






40. Recipes used to create a part of a menu item






41. Delineates reservation transactions and commisions payable - by travel agent






42. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






43. Prevents info from one guest check from overwriting info from another






44. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






45. Calculates actual costs to idea costs to indicate areas that need tighter control






46. POS terminal used only for taking orders (no cash drawer)






47. Energy Management system






48. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






49. Employee ordering needed supplies or information






50. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.