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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






2. Video display for kitchen orders






3. Travel agents - airlines - consumers






4. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






5. Energy Management system






6. Automatic slip feed






7. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






8. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






9. Calculates actual costs to idea costs to indicate areas that need tighter control






10. Ensures all payments and charges are captured and recorded correctly.






11. Produces a continuous detailed record of all POS transactions






12. Indicates to managers how well individual products sell






13. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






14. Prevents info from one guest check from overwriting info from another






15. Global distribution systems are owned by and used by...






16. Delineates reservation transactions and commisions payable - by travel agent






17. Uses intranet - like the dell computer example. Supply chain technology






18. Centrally controlled - individually controlled - and network controlled.






19. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






20. Projects furure hotel revenue by using projected occupancy rates and room rates






21. Form of selling with no major party needed






22. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






23. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






24. Selling through internet to the extranet - like online shopping






25. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






26. Summary of all relevant sales reports produced during a business week






27. Keys proframmable by management for specific menu items






28. Market Code






29. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






30. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






31. Global Distribution System






32. POS terminal used only for taking orders (no cash drawer)






33. Indicates the forms of payments used during a shift






34. Uses an inprinted bar code rather than a manual server entry to access a guest check






35. Using sub recipes as part of a menu item recipe






36. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






37. Non automated bar based on manual checking or honor system






38. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






39. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






40. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






41. Recipes used to create a part of a menu item






42. A hotel chain's reservation system in which all participating properties are contractually related






43. Simultaneous processing






44. Automated report showing amounts of individual products sold during a specified period of time






45. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






46. POS printer that's good for printing orders






47. provides a daily summary of reservation records that were created - modified - or canceled






48. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






49. Automatic form number reader






50. Price look up keys