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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Using sub recipes as part of a menu item recipe






2. Apollo - Amadeus - Galileo - SABRE - TIAS






3. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






4. Delineates reservation transactions and commisions payable - by travel agent






5. Video display for kitchen orders






6. Used in evaluating pricing design and contents of a menu






7. Internet distribution systems






8. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






9. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






10. An intermediary between a central reservation system and e-distribution channelse






11. Indicates to managers how well categories of menu items sell and when






12. A hotel chain's reservation system in which all participating properties are contractually related






13. Automatic form number reader






14. Indicates the forms of payments used during a shift






15. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






16. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






17. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






18. Produces a continuous detailed record of all POS transactions






19. Projects furure hotel revenue by using projected occupancy rates and room rates






20. Safes and keycards use this technology for fingerprints - and scanners.






21. Automatic slip feed






22. Market Code






23. Recipes used to create a part of a menu item






24. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






25. Uses an inprinted bar code rather than a manual server entry to access a guest check






26. Selling through internet to the extranet - like online shopping






27. Energy Management system






28. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






29. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






30. Calculates actual costs to idea costs to indicate areas that need tighter control






31. Centrally controlled - individually controlled - and network controlled.






32. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






33. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






34. Keys proframmable by management for specific menu items






35. Keyboard overlay for each meal period






36. Non automated bar based on manual checking or honor system






37. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






38. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






39. POS terminal used only for entering orders






40. provides a daily summary of reservation records that were created - modified - or canceled






41. POS terminal used only for taking orders (no cash drawer)






42. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






43. Ensures all payments and charges are captured and recorded correctly.






44. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






45. Lowest or highest selling price on a menu






46. Global Distribution System






47. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






48. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






49. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






50. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.