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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Ensures all payments and charges are captured and recorded correctly.






2. Indicates the forms of payments used during a shift






3. Global distribution systems are owned by and used by...






4. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






5. Indicated total sold by each individual server during a shift






6. provides a daily summary of reservation records that were created - modified - or canceled






7. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






8. Keyboard overlay for each meal period






9. An intermediary between a central reservation system and e-distribution channelse






10. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






11. Indicates expecte beverage income by category






12. Prevents info from one guest check from overwriting info from another






13. Summary of all relevant sales reports produced during a business week






14. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






15. Uses an inprinted bar code rather than a manual server entry to access a guest check






16. POS terminal used only for entering orders






17. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






18. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






19. Video display for kitchen orders






20. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






21. POS printer that is expensive but good for slips and receipts. Quick and fast.






22. Automatic slip feed






23. Simultaneous processing






24. A hotel chain's reservation system in which all participating properties are contractually related






25. POS printer that's good for printing orders






26. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






27. Indicates to managers how well categories of menu items sell and when






28. simultaneous buying and selling of an asset in order to profit from a price difference






29. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






30. Internet distribution systems






31. Using sub recipes as part of a menu item recipe






32. Projects furure hotel revenue by using projected occupancy rates and room rates






33. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






34. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






35. Indicates to managers how well individual products sell






36. Price look up keys






37. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






38. Selling through internet to the extranet - like online shopping






39. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






40. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






41. Used in evaluating pricing design and contents of a menu






42. Travel agents - airlines - consumers






43. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






44. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






45. Lowest or highest selling price on a menu






46. Energy Management system






47. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






48. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






49. Automatic form number reader






50. Delineates reservation transactions and commisions payable - by travel agent