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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Uses an inprinted bar code rather than a manual server entry to access a guest check






2. Indicated total sold by each individual server during a shift






3. Travel agents - airlines - consumers






4. POS terminal used only for taking orders (no cash drawer)






5. A hotel chain's reservation system in which all participating properties are contractually related






6. Keys proframmable by management for specific menu items






7. Calculates actual costs to idea costs to indicate areas that need tighter control






8. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






9. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






10. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






11. Centrally controlled - individually controlled - and network controlled.






12. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






13. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






14. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






15. Automatic slip feed






16. Price look up keys






17. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






18. An intermediary between a central reservation system and e-distribution channelse






19. Automatic form number reader






20. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






21. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






22. Energy Management system






23. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






24. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






25. Selling through internet to the extranet - like online shopping






26. Video display for kitchen orders






27. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






28. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






29. Projects furure hotel revenue by using projected occupancy rates and room rates






30. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






31. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






32. Key card - code based - smart card based - biometric






33. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






34. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






35. POS printer that's good for printing orders






36. provides a daily summary of reservation records that were created - modified - or canceled






37. Indicates the forms of payments used during a shift






38. Simultaneous processing






39. Indicates to managers how well categories of menu items sell and when






40. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






41. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






42. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






43. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






44. Indicates expecte beverage income by category






45. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






46. Market Code






47. Uses intranet - like the dell computer example. Supply chain technology






48. Using sub recipes as part of a menu item recipe






49. Summary of all relevant sales reports produced during a business week






50. Automated report showing amounts of individual products sold during a specified period of time