Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






2. Keys proframmable by management for specific menu items






3. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






4. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






5. Selling through internet to the extranet - like online shopping






6. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






7. Used in evaluating pricing design and contents of a menu






8. Summary of all relevant sales reports produced during a business week






9. Projects furure hotel revenue by using projected occupancy rates and room rates






10. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






11. POS terminal used only for entering orders






12. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






13. Price look up keys






14. Recipes used to create a part of a menu item






15. Apollo - Amadeus - Galileo - SABRE - TIAS






16. Non automated bar based on manual checking or honor system






17. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






18. Produces a continuous detailed record of all POS transactions






19. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






20. Employee ordering needed supplies or information






21. Video display for kitchen orders






22. An intermediary between a central reservation system and e-distribution channelse






23. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






24. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






25. POS terminal used only for taking orders (no cash drawer)






26. Ensures all payments and charges are captured and recorded correctly.






27. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






28. Energy Management system






29. Delineates reservation transactions and commisions payable - by travel agent






30. Market Code






31. POS printer that is expensive but good for slips and receipts. Quick and fast.






32. Prevents info from one guest check from overwriting info from another






33. Indicates to managers how well categories of menu items sell and when






34. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






35. Uses an inprinted bar code rather than a manual server entry to access a guest check






36. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






37. provides a daily summary of reservation records that were created - modified - or canceled






38. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






39. Indicated total sold by each individual server during a shift






40. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






41. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






42. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






43. Indicates to managers how well individual products sell






44. Using sub recipes as part of a menu item recipe






45. Indicates the forms of payments used during a shift






46. A hotel chain's reservation system in which all participating properties are contractually related






47. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






48. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






49. Centrally controlled - individually controlled - and network controlled.






50. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.