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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A hotel chain's reservation system in which all participating properties are contractually related






2. Uses intranet - like the dell computer example. Supply chain technology






3. Global Distribution System






4. simultaneous buying and selling of an asset in order to profit from a price difference






5. Keyboard overlay for each meal period






6. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






7. Simultaneous processing






8. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






9. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






10. Selling through internet to the extranet - like online shopping






11. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






12. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






13. Lowest or highest selling price on a menu






14. Price look up keys






15. Energy Management system






16. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






17. Non automated bar based on manual checking or honor system






18. Used in evaluating pricing design and contents of a menu






19. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






20. Indicated total sold by each individual server during a shift






21. Prevents info from one guest check from overwriting info from another






22. Indicates to managers how well categories of menu items sell and when






23. Delineates reservation transactions and commisions payable - by travel agent






24. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






25. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






26. Automated report showing amounts of individual products sold during a specified period of time






27. POS printer that is expensive but good for slips and receipts. Quick and fast.






28. Indicates to managers how well individual products sell






29. Key card - code based - smart card based - biometric






30. Uses an inprinted bar code rather than a manual server entry to access a guest check






31. POS terminal used only for taking orders (no cash drawer)






32. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






33. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






34. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






35. POS printer that's good for printing orders






36. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






37. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






38. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






39. Recipes used to create a part of a menu item






40. Summary of all relevant sales reports produced during a business week






41. Keys proframmable by management for specific menu items






42. Ensures all payments and charges are captured and recorded correctly.






43. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






44. Video display for kitchen orders






45. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






46. An intermediary between a central reservation system and e-distribution channelse






47. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






48. Indicates expecte beverage income by category






49. Employee ordering needed supplies or information






50. Automatic slip feed