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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Employee ordering needed supplies or information






2. Uses an inprinted bar code rather than a manual server entry to access a guest check






3. Indicates to managers how well individual products sell






4. Price look up keys






5. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






6. Prevents info from one guest check from overwriting info from another






7. Centrally controlled - individually controlled - and network controlled.






8. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






9. A hotel chain's reservation system in which all participating properties are contractually related






10. Global Distribution System






11. Keys proframmable by management for specific menu items






12. Indicated total sold by each individual server during a shift






13. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






14. Delineates reservation transactions and commisions payable - by travel agent






15. Keyboard overlay for each meal period






16. Indicates expecte beverage income by category






17. Energy Management system






18. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






19. Summary of all relevant sales reports produced during a business week






20. An intermediary between a central reservation system and e-distribution channelse






21. Key card - code based - smart card based - biometric






22. Lowest or highest selling price on a menu






23. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






24. Video display for kitchen orders






25. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






26. Automatic form number reader






27. Apollo - Amadeus - Galileo - SABRE - TIAS






28. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






29. provides a daily summary of reservation records that were created - modified - or canceled






30. Automatic slip feed






31. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






32. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






33. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






34. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






35. Market Code






36. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






37. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






38. Indicates the forms of payments used during a shift






39. Indicates to managers how well categories of menu items sell and when






40. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






41. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






42. Recipes used to create a part of a menu item






43. simultaneous buying and selling of an asset in order to profit from a price difference






44. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






45. Projects furure hotel revenue by using projected occupancy rates and room rates






46. Used in evaluating pricing design and contents of a menu






47. Global distribution systems are owned by and used by...






48. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






49. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






50. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers