Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






2. Indicates to managers how well individual products sell






3. Recipes used to create a part of a menu item






4. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






5. Lowest or highest selling price on a menu






6. Indicated total sold by each individual server during a shift






7. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






8. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






9. An intermediary between a central reservation system and e-distribution channelse






10. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






11. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






12. Energy Management system






13. Video display for kitchen orders






14. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






15. POS printer that's good for printing orders






16. Travel agents - airlines - consumers






17. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






18. Indicates to managers how well categories of menu items sell and when






19. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






20. Key card - code based - smart card based - biometric






21. Global distribution systems are owned by and used by...






22. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






23. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






24. Automatic slip feed






25. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






26. Safes and keycards use this technology for fingerprints - and scanners.






27. Form of selling with no major party needed






28. Apollo - Amadeus - Galileo - SABRE - TIAS






29. Internet distribution systems






30. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






31. Selling through internet to the extranet - like online shopping






32. Uses an inprinted bar code rather than a manual server entry to access a guest check






33. Indicates the forms of payments used during a shift






34. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






35. POS terminal used only for entering orders






36. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






37. Calculates actual costs to idea costs to indicate areas that need tighter control






38. Automatic form number reader






39. Non automated bar based on manual checking or honor system






40. Ensures all payments and charges are captured and recorded correctly.






41. Delineates reservation transactions and commisions payable - by travel agent






42. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






43. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






44. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






45. Prevents info from one guest check from overwriting info from another






46. Keyboard overlay for each meal period






47. Keys proframmable by management for specific menu items






48. Using sub recipes as part of a menu item recipe






49. Used in evaluating pricing design and contents of a menu






50. Centrally controlled - individually controlled - and network controlled.