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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A hotel chain's reservation system in which all participating properties are contractually related
Affiliate reservation system
Marketing category report
Weekly sales spreadsheet
Wholesaler model and merchant model
2. Delineates reservation transactions and commisions payable - by travel agent
Commission agent report
Field in PMS to put guest type
Intranet
Sales category analysis report
3. Using sub recipes as part of a menu item recipe
Recipe chaining
Most POS systems are based on...
Web 2.0
Automated bar
4. Summary of all relevant sales reports produced during a business week
B2E
Weekly sales spreadsheet
Distribution switch or bidirectional interface
Settlement methods report
5. provides a daily summary of reservation records that were created - modified - or canceled
Reservation transaction record
Marketing category report
Real time capability
Commission agent report
6. Centrally controlled - individually controlled - and network controlled.
Types of EMS
Outstanding guest checks report
Product usage report
Reservation transaction record
7. Key card - code based - smart card based - biometric
Types of electronic in room safes
Affiliate reservation system
Pre check terminal
Merchant model
8. POS terminal used only for taking orders (no cash drawer)
Main users of GDS
Pre check terminal
Types of EMS
Merchant model
9. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
Semi automated bar
Table Management Systems
Types of EMS
ASF
10. Uses an inprinted bar code rather than a manual server entry to access a guest check
Intersell agency
AFNR
B2C
Revenue forecast report
11. POS printer that is expensive but good for slips and receipts. Quick and fast.
Affiliate reservation system
Distribution switch or bidirectional interface
Global distribution system
Thermal Printer
12. Simultaneous processing
Real time capability
Global distribution system
Menu engineering
Journal printer
13. Selling through internet to the extranet - like online shopping
Marketing category report
Sales mix report
AFNR
B2C
14. Indicates to managers how well categories of menu items sell and when
Sales by beverage server report
Sales category analysis report
Settlement methods report
Pre-set keys
15. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
Big names of GDS programs
Weekly sales spreadsheet
Sales mix report
Modifier keys
16. An intermediary between a central reservation system and e-distribution channelse
Outstanding guest checks report
Types of electronic in room safes
IDS
DSP (disp. serv. provider)
17. Projects furure hotel revenue by using projected occupancy rates and room rates
Product usage report
Reservation transaction record
Sales category analysis report
Revenue forecast report
18. Apollo - Amadeus - Galileo - SABRE - TIAS
Big names of GDS programs
B2C
Marketing category report
Airlines; travel agents
19. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
Settlement methods report
Automated bar
Types of electronic in room safes
Sales by major beverage category rport
20. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.
ASF
Internet corporation for assigned names and numbers
Outstanding guest checks report
Merchant model
21. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
PMS
ASF
Field in PMS to put guest type
Arbitrage
22. Recipes used to create a part of a menu item
Semi automated bar
Sub recipe
Distribution switch or bidirectional interface
Biometrics in hotels
23. Global Distribution System
Biometrics in hotels
GDS
B2B
Sales mix report
24. Market Code
Internet corporation for assigned names and numbers
Outstanding guest checks report
Hardwired ELS
Field in PMS to put guest type
25. Produces a continuous detailed record of all POS transactions
Traditional mini bar
Electronic Locking System
Journal printer
Main users of GDS
26. POS printer that's good for printing orders
Dot Matrix Print
Electronic Locking System
Journal printer
Postcosting
27. Used in evaluating pricing design and contents of a menu
ADNR
Menu engineering
Pre-set keys
Table Management Systems
28. Indicated total sold by each individual server during a shift
EMS
B2B
Field in PMS to put guest type
Sales by beverage server report
29. Energy Management system
B2E
Marketing category report
EMS
Hardwired ELS
30. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
B2B
Merchant model
Hardwired ELS
Intersell agency
31. Ensures all payments and charges are captured and recorded correctly.
Menu board
DSP (disp. serv. provider)
Night Audit
Commission agent report
32. Automatic form number reader
Commission agent report
Types of electronic in room safes
ADNR
Modifier keys
33. Automatic slip feed
ASF
ASF
Automated bar
PLU keys
34. simultaneous buying and selling of an asset in order to profit from a price difference
Pre check terminal
Seamless integration
Night Audit
Arbitrage
35. Form of selling with no major party needed
Arbitrage
Menu board
Commission agent report
C2C
36. Travel agents - airlines - consumers
Commission agent report
PLU keys
Outstanding guest checks report
Main users of GDS
37. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
Sales category analysis report
Pre-set keys
Most POS systems are based on...
B2E
38. Video display for kitchen orders
Microprocessor ELS
Field in PMS to put guest type
B2B
KDU
39. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
Intranet
Types of electronic in room safes
Affiliate reservation system
Field in PMS to put guest type
40. Indicates the forms of payments used during a shift
Automated bar
Electronic Locking System
AFNR
Settlement methods report
41. Indicates expecte beverage income by category
Wholesaler model and merchant model
AFNR
IDS
Sales by major beverage category rport
42. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.
Internet
Sales mix report
Big names of GDS programs
Sub recipe
43. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Cashier POS terminal
Postcosting
Pre-set keys
Menu board
44. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.
Body motion sensor detector
Web based POS
Dot Matrix Print
Types of electronic in room safes
45. Prevents info from one guest check from overwriting info from another
Fingerprint reader POS
Types of electronic in room safes
ASF
Revenue management
46. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
Hardwired ELS
B2E
AFNR
Menu engineering
47. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
Outstanding guest checks report
Semi automated bar
Benefits of using a POS system
Menu board
48. Global distribution systems are owned by and used by...
Web based POS
GDS
Web 2.0
Airlines; travel agents
49. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Automated bar
Affiliate reservation system
GDS
Fingerprint reader POS
50. Employee ordering needed supplies or information
GDS
Cashier POS terminal
Seamless integration
B2E