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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. provides a daily summary of reservation records that were created - modified - or canceled






2. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






3. Keyboard overlay for each meal period






4. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






5. Calculates actual costs to idea costs to indicate areas that need tighter control






6. Market Code






7. A hotel chain's reservation system in which all participating properties are contractually related






8. Key card - code based - smart card based - biometric






9. Ensures all payments and charges are captured and recorded correctly.






10. Automatic slip feed






11. Apollo - Amadeus - Galileo - SABRE - TIAS






12. Travel agents - airlines - consumers






13. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






14. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






15. Global Distribution System






16. Indicates to managers how well individual products sell






17. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






18. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






19. Summary of all relevant sales reports produced during a business week






20. simultaneous buying and selling of an asset in order to profit from a price difference






21. Using sub recipes as part of a menu item recipe






22. Projects furure hotel revenue by using projected occupancy rates and room rates






23. Recipes used to create a part of a menu item






24. Energy Management system






25. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






26. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






27. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






28. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






29. POS printer that is expensive but good for slips and receipts. Quick and fast.






30. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






31. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






32. Automatic form number reader






33. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






34. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






35. Indicates the forms of payments used during a shift






36. Simultaneous processing






37. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






38. Centrally controlled - individually controlled - and network controlled.






39. Global distribution systems are owned by and used by...






40. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






41. Automated report showing amounts of individual products sold during a specified period of time






42. Uses an inprinted bar code rather than a manual server entry to access a guest check






43. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






44. An intermediary between a central reservation system and e-distribution channelse






45. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






46. Video display for kitchen orders






47. Non automated bar based on manual checking or honor system






48. Form of selling with no major party needed






49. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






50. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue