Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Summary of all relevant sales reports produced during a business week






2. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






3. Using sub recipes as part of a menu item recipe






4. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






5. Indicates expecte beverage income by category






6. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






7. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






8. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






9. Calculates actual costs to idea costs to indicate areas that need tighter control






10. Video display for kitchen orders






11. POS printer that is expensive but good for slips and receipts. Quick and fast.






12. Indicates the forms of payments used during a shift






13. Key card - code based - smart card based - biometric






14. Internet distribution systems






15. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






16. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






17. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






18. Uses an inprinted bar code rather than a manual server entry to access a guest check






19. Indicated total sold by each individual server during a shift






20. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






21. Indicates to managers how well individual products sell






22. Lowest or highest selling price on a menu






23. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






24. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






25. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






26. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






27. Global Distribution System






28. Delineates reservation transactions and commisions payable - by travel agent






29. Selling through internet to the extranet - like online shopping






30. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






31. POS terminal used only for taking orders (no cash drawer)






32. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






33. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






34. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






35. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






36. An intermediary between a central reservation system and e-distribution channelse






37. A hotel chain's reservation system in which all participating properties are contractually related






38. Apollo - Amadeus - Galileo - SABRE - TIAS






39. Projects furure hotel revenue by using projected occupancy rates and room rates






40. Global distribution systems are owned by and used by...






41. Keyboard overlay for each meal period






42. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






43. Price look up keys






44. Simultaneous processing






45. Non automated bar based on manual checking or honor system






46. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






47. Form of selling with no major party needed






48. POS printer that's good for printing orders






49. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






50. Prevents info from one guest check from overwriting info from another