Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Internet distribution systems






2. Uses intranet - like the dell computer example. Supply chain technology






3. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






4. Key card - code based - smart card based - biometric






5. Automatic slip feed






6. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






7. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






8. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






9. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






10. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






11. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






12. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






13. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






14. Simultaneous processing






15. Calculates actual costs to idea costs to indicate areas that need tighter control






16. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






17. Indicates to managers how well individual products sell






18. Used in evaluating pricing design and contents of a menu






19. Automated report showing amounts of individual products sold during a specified period of time






20. Market Code






21. Safes and keycards use this technology for fingerprints - and scanners.






22. Summary of all relevant sales reports produced during a business week






23. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






24. Produces a continuous detailed record of all POS transactions






25. Global distribution systems are owned by and used by...






26. Global Distribution System






27. POS terminal used only for taking orders (no cash drawer)






28. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






29. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






30. Projects furure hotel revenue by using projected occupancy rates and room rates






31. provides a daily summary of reservation records that were created - modified - or canceled






32. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






33. Keyboard overlay for each meal period






34. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






35. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






36. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






37. simultaneous buying and selling of an asset in order to profit from a price difference






38. POS terminal used only for entering orders






39. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






40. An intermediary between a central reservation system and e-distribution channelse






41. A hotel chain's reservation system in which all participating properties are contractually related






42. Automatic form number reader






43. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






44. Lowest or highest selling price on a menu






45. Indicates expecte beverage income by category






46. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






47. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






48. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






49. Price look up keys






50. Uses an inprinted bar code rather than a manual server entry to access a guest check