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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Used in evaluating pricing design and contents of a menu






2. POS terminal used only for entering orders






3. Uses an inprinted bar code rather than a manual server entry to access a guest check






4. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






5. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






6. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






7. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






8. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






9. Travel agents - airlines - consumers






10. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






11. POS printer that's good for printing orders






12. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






13. Indicated total sold by each individual server during a shift






14. POS terminal used only for taking orders (no cash drawer)






15. Apollo - Amadeus - Galileo - SABRE - TIAS






16. Simultaneous processing






17. Delineates reservation transactions and commisions payable - by travel agent






18. Non automated bar based on manual checking or honor system






19. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






20. Recipes used to create a part of a menu item






21. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






22. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






23. Key card - code based - smart card based - biometric






24. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






25. Global Distribution System






26. POS printer that is expensive but good for slips and receipts. Quick and fast.






27. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






28. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






29. Automatic slip feed






30. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






31. Internet distribution systems






32. simultaneous buying and selling of an asset in order to profit from a price difference






33. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






34. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






35. A hotel chain's reservation system in which all participating properties are contractually related






36. Ensures all payments and charges are captured and recorded correctly.






37. Automatic form number reader






38. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






39. Price look up keys






40. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






41. Selling through internet to the extranet - like online shopping






42. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






43. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






44. Prevents info from one guest check from overwriting info from another






45. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






46. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






47. Indicates to managers how well individual products sell






48. Indicates the forms of payments used during a shift






49. Using sub recipes as part of a menu item recipe






50. Uses intranet - like the dell computer example. Supply chain technology