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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Used in evaluating pricing design and contents of a menu






2. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






3. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






4. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






5. POS printer that is expensive but good for slips and receipts. Quick and fast.






6. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






7. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






8. Summary of all relevant sales reports produced during a business week






9. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






10. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






11. Automated report showing amounts of individual products sold during a specified period of time






12. Price look up keys






13. Lowest or highest selling price on a menu






14. Uses an inprinted bar code rather than a manual server entry to access a guest check






15. Using sub recipes as part of a menu item recipe






16. Ensures all payments and charges are captured and recorded correctly.






17. Energy Management system






18. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






19. Keyboard overlay for each meal period






20. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






21. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






22. Form of selling with no major party needed






23. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






24. Calculates actual costs to idea costs to indicate areas that need tighter control






25. Indicates expecte beverage income by category






26. POS printer that's good for printing orders






27. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






28. Employee ordering needed supplies or information






29. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






30. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






31. Uses intranet - like the dell computer example. Supply chain technology






32. Video display for kitchen orders






33. Internet distribution systems






34. Travel agents - airlines - consumers






35. A hotel chain's reservation system in which all participating properties are contractually related






36. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






37. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






38. Global Distribution System






39. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






40. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






41. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






42. Simultaneous processing






43. Selling through internet to the extranet - like online shopping






44. Produces a continuous detailed record of all POS transactions






45. Indicates the forms of payments used during a shift






46. simultaneous buying and selling of an asset in order to profit from a price difference






47. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






48. Global distribution systems are owned by and used by...






49. An intermediary between a central reservation system and e-distribution channelse






50. Indicated total sold by each individual server during a shift







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