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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Automated report showing amounts of individual products sold during a specified period of time






2. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






3. Produces a continuous detailed record of all POS transactions






4. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






5. POS printer that is expensive but good for slips and receipts. Quick and fast.






6. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






7. Keyboard overlay for each meal period






8. Price look up keys






9. Apollo - Amadeus - Galileo - SABRE - TIAS






10. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






11. Recipes used to create a part of a menu item






12. Internet distribution systems






13. Calculates actual costs to idea costs to indicate areas that need tighter control






14. Projects furure hotel revenue by using projected occupancy rates and room rates






15. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






16. Selling through internet to the extranet - like online shopping






17. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






18. Market Code






19. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






20. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






21. Delineates reservation transactions and commisions payable - by travel agent






22. Uses an inprinted bar code rather than a manual server entry to access a guest check






23. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






24. Keys proframmable by management for specific menu items






25. Centrally controlled - individually controlled - and network controlled.






26. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






27. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






28. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






29. Form of selling with no major party needed






30. POS terminal used only for taking orders (no cash drawer)






31. Safes and keycards use this technology for fingerprints - and scanners.






32. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






33. Employee ordering needed supplies or information






34. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






35. Indicated total sold by each individual server during a shift






36. Indicates to managers how well categories of menu items sell and when






37. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






38. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






39. Automatic slip feed






40. Video display for kitchen orders






41. An intermediary between a central reservation system and e-distribution channelse






42. POS printer that's good for printing orders






43. Using sub recipes as part of a menu item recipe






44. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






45. Lowest or highest selling price on a menu






46. Energy Management system






47. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






48. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






49. Ensures all payments and charges are captured and recorded correctly.






50. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers