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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Travel agents - airlines - consumers
Most POS systems are based on...
Main users of GDS
Server/Pre Check POS terminal
ASF
2. Safes and keycards use this technology for fingerprints - and scanners.
Types of EMS
Internet corporation for assigned names and numbers
Postcosting
Biometrics in hotels
3. Lowest or highest selling price on a menu
Biometrics in hotels
Product usage report
Price point
Pre-set keys
4. Video display for kitchen orders
Pre check terminal
Marketing category report
Wholesaler model and merchant model
KDU
5. POS terminal used only for entering orders
Airlines; travel agents
Server/Pre Check POS terminal
Traditional mini bar
Wholesaler model and merchant model
6. Key card - code based - smart card based - biometric
Types of electronic in room safes
Pre-set keys
Types of EMS
Global distribution system
7. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
Global distribution system
Pre-set keys
AFNR
Outstanding guest checks report
8. Delineates reservation transactions and commisions payable - by travel agent
PLU keys
Most POS systems are based on...
Modifier keys
Commission agent report
9. Indicates to managers how well categories of menu items sell and when
Wholesaler model and merchant model
Semi automated bar
Mechanical locking systems
Sales category analysis report
10. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
Distribution switch or bidirectional interface
Price point
Automated bar
Hardwired ELS
11. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.
Electronic Locking System
Sales category analysis report
B2E
Commission agent report
12. POS terminal used only for taking orders (no cash drawer)
Pre check terminal
Journal printer
Thermal Printer
B2B
13. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
Server/Pre Check POS terminal
Extranet
Distribution switch or bidirectional interface
PMS
14. Internet distribution systems
B2C
Revenue management
Settlement methods report
IDS
15. POS printer that is expensive but good for slips and receipts. Quick and fast.
Real time capability
Thermal Printer
Types of electronic in room safes
IDS
16. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.
Internet corporation for assigned names and numbers
Night Audit
Web 2.0
Web based POS
17. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Pre check terminal
Distribution switch or bidirectional interface
C2C
Table Management Systems
18. simultaneous buying and selling of an asset in order to profit from a price difference
Arbitrage
Types of electronic in room safes
Types of EMS
Table Management Systems
19. provides a daily summary of reservation records that were created - modified - or canceled
Cashier POS terminal
Dot Matrix Print
Reservation transaction record
Thermal Printer
20. Using sub recipes as part of a menu item recipe
Merchant model
Revenue forecast report
EMS
Recipe chaining
21. Market Code
Affiliate reservation system
Field in PMS to put guest type
B2C
Body motion sensor detector
22. Calculates actual costs to idea costs to indicate areas that need tighter control
KDU
Revenue management
Postcosting
Biometrics in hotels
23. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
Extranet
Table Management Systems
Distribution switch or bidirectional interface
ADNR
24. Simultaneous processing
Real time capability
AFNR
Table Management Systems
Global distribution system
25. Automatic slip feed
ASF
Commission agent report
Automated bar
Hardwired ELS
26. Indicates the forms of payments used during a shift
Settlement methods report
B2B
Night Audit
Distribution switch or bidirectional interface
27. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
ADNR
Wholesaler model and merchant model
Seamless integration
Field in PMS to put guest type
28. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
Global distribution system
Pre-set keys
ASF
Intranet
29. Ensures all payments and charges are captured and recorded correctly.
Body motion sensor detector
Real time capability
Night Audit
Price point
30. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
Most POS systems are based on...
Distribution switch or bidirectional interface
Mechanical locking systems
Airlines; travel agents
31. Employee ordering needed supplies or information
Semi automated bar
Intranet
Product usage report
B2E
32. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
Automated bar
Body motion sensor detector
Outstanding guest checks report
Airlines; travel agents
33. Indicates to managers how well individual products sell
Marketing category report
Sales by major beverage category rport
Sales mix report
Big names of GDS programs
34. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system
Seamless integration
Commission agent report
Intranet
Sales mix report
35. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
Merchant model
Modifier keys
Automated bar
DSP (disp. serv. provider)
36. Indicates expecte beverage income by category
Sales by major beverage category rport
Web 2.0
Outstanding guest checks report
Revenue management
37. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Reservation transaction record
Table Management Systems
Fingerprint reader POS
ASF
38. Prevents info from one guest check from overwriting info from another
ASF
Internet
Server/Pre Check POS terminal
Traditional mini bar
39. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Biometrics in hotels
KDU
Microprocessor ELS
Cashier POS terminal
40. Projects furure hotel revenue by using projected occupancy rates and room rates
Internet
Revenue forecast report
Menu engineering
Wholesaler model and merchant model
41. Automatic form number reader
ADNR
Web based POS
B2C
Dot Matrix Print
42. Automated report showing amounts of individual products sold during a specified period of time
Hardwired ELS
Global distribution system
Product usage report
Recipe chaining
43. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
Traditional mini bar
AFNR
Marketing category report
Real time capability
44. An intermediary between a central reservation system and e-distribution channelse
Fingerprint reader POS
DSP (disp. serv. provider)
Semi automated bar
Night Audit
45. Form of selling with no major party needed
Journal printer
Night Audit
C2C
Types of electronic in room safes
46. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue
Revenue management
Internet
Menu engineering
Intranet
47. Recipes used to create a part of a menu item
Dot Matrix Print
Recipe chaining
Outstanding guest checks report
Sub recipe
48. Keyboard overlay for each meal period
Menu board
Internet corporation for assigned names and numbers
DSP (disp. serv. provider)
B2C
49. Uses an inprinted bar code rather than a manual server entry to access a guest check
AFNR
Settlement methods report
B2C
Revenue forecast report
50. Keys proframmable by management for specific menu items
Pre-set keys
Automated bar
Big names of GDS programs
Table Management Systems