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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
Internet corporation for assigned names and numbers
Web based POS
Price point
Distribution switch or bidirectional interface
2. Video display for kitchen orders
Affiliate reservation system
KDU
Outstanding guest checks report
Pre check terminal
3. Travel agents - airlines - consumers
Semi automated bar
Biometrics in hotels
Sub recipe
Main users of GDS
4. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
PLU keys
Outstanding guest checks report
Table Management Systems
Journal printer
5. Energy Management system
Affiliate reservation system
EMS
Benefits of using a POS system
Sub recipe
6. Automatic slip feed
ASF
Seamless integration
Merchant model
Web 2.0
7. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
PMS
EMS
Wholesaler model and merchant model
Cashier POS terminal
8. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
DSP (disp. serv. provider)
Semi automated bar
Cashier POS terminal
Microprocessor ELS
9. Calculates actual costs to idea costs to indicate areas that need tighter control
B2E
Postcosting
Outstanding guest checks report
Journal printer
10. Ensures all payments and charges are captured and recorded correctly.
Intersell agency
Night Audit
Marketing category report
Menu board
11. Produces a continuous detailed record of all POS transactions
PLU keys
Journal printer
AFNR
Commission agent report
12. Indicates to managers how well individual products sell
Field in PMS to put guest type
Sales mix report
KDU
Airlines; travel agents
13. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
Revenue forecast report
ADNR
Commission agent report
Semi automated bar
14. Prevents info from one guest check from overwriting info from another
PLU keys
KDU
ASF
Recipe chaining
15. Global distribution systems are owned by and used by...
Semi automated bar
Airlines; travel agents
Commission agent report
EMS
16. Delineates reservation transactions and commisions payable - by travel agent
DSP (disp. serv. provider)
ASF
Commission agent report
Price point
17. Uses intranet - like the dell computer example. Supply chain technology
Settlement methods report
Reservation transaction record
B2B
PLU keys
18. Centrally controlled - individually controlled - and network controlled.
Types of EMS
Internet corporation for assigned names and numbers
Reservation transaction record
Marketing category report
19. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
Merchant model
Pre check terminal
Most POS systems are based on...
Web based POS
20. Projects furure hotel revenue by using projected occupancy rates and room rates
Fingerprint reader POS
Revenue forecast report
Internet corporation for assigned names and numbers
GDS
21. Form of selling with no major party needed
C2C
Wholesaler model and merchant model
KDU
PLU keys
22. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
Outstanding guest checks report
DSP (disp. serv. provider)
Dot Matrix Print
Journal printer
23. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
Extranet
Mechanical locking systems
Internet corporation for assigned names and numbers
Wholesaler model and merchant model
24. Selling through internet to the extranet - like online shopping
Types of electronic in room safes
Arbitrage
Server/Pre Check POS terminal
B2C
25. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
Intranet
Wholesaler model and merchant model
Sales category analysis report
Settlement methods report
26. Summary of all relevant sales reports produced during a business week
Types of electronic in room safes
Weekly sales spreadsheet
B2E
Semi automated bar
27. Keys proframmable by management for specific menu items
Pre-set keys
ASF
Thermal Printer
Traditional mini bar
28. Market Code
Field in PMS to put guest type
Real time capability
PLU keys
ASF
29. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
Night Audit
AFNR
Hardwired ELS
B2E
30. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.
KDU
Internet corporation for assigned names and numbers
Internet
ASF
31. Global Distribution System
GDS
PLU keys
DSP (disp. serv. provider)
C2C
32. POS terminal used only for taking orders (no cash drawer)
Mechanical locking systems
KDU
Field in PMS to put guest type
Pre check terminal
33. Indicates the forms of payments used during a shift
Biometrics in hotels
Settlement methods report
Electronic Locking System
Weekly sales spreadsheet
34. Uses an inprinted bar code rather than a manual server entry to access a guest check
B2E
AFNR
GDS
Pre-set keys
35. Using sub recipes as part of a menu item recipe
Revenue management
Recipe chaining
GDS
Sub recipe
36. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
ASF
Pre-set keys
Extranet
KDU
37. Non automated bar based on manual checking or honor system
Weekly sales spreadsheet
Traditional mini bar
Automated bar
PLU keys
38. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Commission agent report
Arbitrage
Fingerprint reader POS
Types of EMS
39. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.
Sales mix report
Modifier keys
Table Management Systems
Electronic Locking System
40. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Extranet
Marketing category report
Benefits of using a POS system
Reservation transaction record
41. Recipes used to create a part of a menu item
Types of electronic in room safes
Sub recipe
Revenue forecast report
Internet
42. A hotel chain's reservation system in which all participating properties are contractually related
Weekly sales spreadsheet
Web based POS
Hardwired ELS
Affiliate reservation system
43. Simultaneous processing
Journal printer
Real time capability
Intranet
Microprocessor ELS
44. Automated report showing amounts of individual products sold during a specified period of time
Seamless integration
Revenue forecast report
Product usage report
Price point
45. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
Marketing category report
Modifier keys
Seamless integration
Microprocessor ELS
46. POS printer that's good for printing orders
Real time capability
Dot Matrix Print
Journal printer
KDU
47. provides a daily summary of reservation records that were created - modified - or canceled
Weekly sales spreadsheet
Menu engineering
Pre-set keys
Reservation transaction record
48. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
Wholesaler model and merchant model
Modifier keys
Microprocessor ELS
ASF
49. Automatic form number reader
Extranet
Microprocessor ELS
Internet corporation for assigned names and numbers
ADNR
50. Price look up keys
Journal printer
PLU keys
Menu board
Types of EMS