Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






2. Keys proframmable by management for specific menu items






3. Keyboard overlay for each meal period






4. Travel agents - airlines - consumers






5. Prevents info from one guest check from overwriting info from another






6. POS printer that's good for printing orders






7. Produces a continuous detailed record of all POS transactions






8. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






9. Non automated bar based on manual checking or honor system






10. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






11. Summary of all relevant sales reports produced during a business week






12. Apollo - Amadeus - Galileo - SABRE - TIAS






13. Ensures all payments and charges are captured and recorded correctly.






14. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






15. Indicates to managers how well individual products sell






16. Indicates to managers how well categories of menu items sell and when






17. Selling through internet to the extranet - like online shopping






18. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






19. Form of selling with no major party needed






20. Safes and keycards use this technology for fingerprints - and scanners.






21. POS terminal used only for taking orders (no cash drawer)






22. Indicates expecte beverage income by category






23. Used in evaluating pricing design and contents of a menu






24. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






25. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






26. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






27. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






28. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






29. Price look up keys






30. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






31. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






32. Automatic slip feed






33. Indicates the forms of payments used during a shift






34. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






35. provides a daily summary of reservation records that were created - modified - or canceled






36. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






37. Employee ordering needed supplies or information






38. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






39. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






40. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






41. Lowest or highest selling price on a menu






42. Delineates reservation transactions and commisions payable - by travel agent






43. Video display for kitchen orders






44. Uses intranet - like the dell computer example. Supply chain technology






45. Calculates actual costs to idea costs to indicate areas that need tighter control






46. Internet distribution systems






47. A hotel chain's reservation system in which all participating properties are contractually related






48. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






49. Automatic form number reader






50. An intermediary between a central reservation system and e-distribution channelse