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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Indicates the forms of payments used during a shift






2. Summary of all relevant sales reports produced during a business week






3. Projects furure hotel revenue by using projected occupancy rates and room rates






4. Uses an inprinted bar code rather than a manual server entry to access a guest check






5. Calculates actual costs to idea costs to indicate areas that need tighter control






6. Internet distribution systems






7. Market Code






8. Automated report showing amounts of individual products sold during a specified period of time






9. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






10. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






11. POS terminal used only for entering orders






12. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






13. Video display for kitchen orders






14. Simultaneous processing






15. Indicates to managers how well individual products sell






16. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






17. An intermediary between a central reservation system and e-distribution channelse






18. Delineates reservation transactions and commisions payable - by travel agent






19. Automatic slip feed






20. Indicated total sold by each individual server during a shift






21. Keys proframmable by management for specific menu items






22. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






23. Indicates to managers how well categories of menu items sell and when






24. Global distribution systems are owned by and used by...






25. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






26. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






27. Non automated bar based on manual checking or honor system






28. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






29. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






30. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






31. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






32. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






33. Indicates expecte beverage income by category






34. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






35. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






36. Apollo - Amadeus - Galileo - SABRE - TIAS






37. POS printer that is expensive but good for slips and receipts. Quick and fast.






38. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






39. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






40. Ensures all payments and charges are captured and recorded correctly.






41. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






42. Travel agents - airlines - consumers






43. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






44. A hotel chain's reservation system in which all participating properties are contractually related






45. Selling through internet to the extranet - like online shopping






46. Price look up keys






47. POS printer that's good for printing orders






48. Form of selling with no major party needed






49. Used in evaluating pricing design and contents of a menu






50. provides a daily summary of reservation records that were created - modified - or canceled