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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Centrally controlled - individually controlled - and network controlled.
Types of EMS
Postcosting
Table Management Systems
ADNR
2. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
Intranet
Postcosting
Sales by beverage server report
Sales mix report
3. Employee ordering needed supplies or information
B2E
Fingerprint reader POS
Types of electronic in room safes
ASF
4. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.
Distribution switch or bidirectional interface
KDU
Body motion sensor detector
Mechanical locking systems
5. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Microprocessor ELS
Product usage report
Benefits of using a POS system
Intranet
6. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
Sales mix report
Sub recipe
Most POS systems are based on...
Dot Matrix Print
7. Automatic slip feed
ASF
Global distribution system
Most POS systems are based on...
Pre-set keys
8. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Web 2.0
Weekly sales spreadsheet
Cashier POS terminal
GDS
9. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
DSP (disp. serv. provider)
Distribution switch or bidirectional interface
Outstanding guest checks report
Sales by major beverage category rport
10. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Recipe chaining
Fingerprint reader POS
Internet
Types of EMS
11. Key card - code based - smart card based - biometric
Types of electronic in room safes
GDS
Web 2.0
Extranet
12. provides a daily summary of reservation records that were created - modified - or canceled
C2C
Intranet
AFNR
Reservation transaction record
13. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Web based POS
Table Management Systems
Traditional mini bar
KDU
14. Apollo - Amadeus - Galileo - SABRE - TIAS
Field in PMS to put guest type
Sub recipe
Big names of GDS programs
Traditional mini bar
15. Recipes used to create a part of a menu item
Sub recipe
Server/Pre Check POS terminal
Merchant model
Fingerprint reader POS
16. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
Automated bar
Internet
KDU
Product usage report
17. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
Benefits of using a POS system
Semi automated bar
C2C
Settlement methods report
18. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.
Modifier keys
Web based POS
Revenue forecast report
Reservation transaction record
19. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system
C2C
Seamless integration
Sales mix report
Fingerprint reader POS
20. Indicated total sold by each individual server during a shift
Big names of GDS programs
Price point
Sales by beverage server report
Mechanical locking systems
21. Prevents info from one guest check from overwriting info from another
Extranet
ASF
Mechanical locking systems
GDS
22. Travel agents - airlines - consumers
Main users of GDS
Revenue management
DSP (disp. serv. provider)
Night Audit
23. Summary of all relevant sales reports produced during a business week
Affiliate reservation system
Weekly sales spreadsheet
Mechanical locking systems
PMS
24. Indicates to managers how well individual products sell
ASF
Automated bar
Menu board
Sales mix report
25. Energy Management system
Intersell agency
Types of EMS
EMS
Merchant model
26. POS printer that's good for printing orders
Airlines; travel agents
Dot Matrix Print
Table Management Systems
Traditional mini bar
27. Market Code
Field in PMS to put guest type
Airlines; travel agents
Microprocessor ELS
B2C
28. Video display for kitchen orders
Recipe chaining
Pre check terminal
KDU
Merchant model
29. Uses intranet - like the dell computer example. Supply chain technology
Weekly sales spreadsheet
Night Audit
Hardwired ELS
B2B
30. Global distribution systems are owned by and used by...
Price point
KDU
Wholesaler model and merchant model
Airlines; travel agents
31. Projects furure hotel revenue by using projected occupancy rates and room rates
Sales category analysis report
Real time capability
Outstanding guest checks report
Revenue forecast report
32. Produces a continuous detailed record of all POS transactions
Server/Pre Check POS terminal
Pre-set keys
Journal printer
Thermal Printer
33. An intermediary between a central reservation system and e-distribution channelse
DSP (disp. serv. provider)
Postcosting
Traditional mini bar
Journal printer
34. Indicates the forms of payments used during a shift
PLU keys
Web based POS
ADNR
Settlement methods report
35. Ensures all payments and charges are captured and recorded correctly.
Fingerprint reader POS
Web 2.0
Microprocessor ELS
Night Audit
36. Automatic form number reader
Traditional mini bar
Arbitrage
ADNR
Revenue management
37. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
KDU
Extranet
Hardwired ELS
Sales by major beverage category rport
38. Indicates to managers how well categories of menu items sell and when
Sales category analysis report
Hardwired ELS
Web based POS
Types of electronic in room safes
39. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers
Merchant model
Night Audit
Postcosting
ASF
40. Automated report showing amounts of individual products sold during a specified period of time
Price point
ADNR
Seamless integration
Product usage report
41. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
Distribution switch or bidirectional interface
C2C
ASF
Types of electronic in room safes
42. simultaneous buying and selling of an asset in order to profit from a price difference
Merchant model
Big names of GDS programs
Arbitrage
Pre-set keys
43. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
Global distribution system
Internet corporation for assigned names and numbers
Sales by major beverage category rport
Mechanical locking systems
44. Used in evaluating pricing design and contents of a menu
Seamless integration
Wholesaler model and merchant model
C2C
Menu engineering
45. Keyboard overlay for each meal period
Commission agent report
Web 2.0
Menu board
Thermal Printer
46. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
Mechanical locking systems
Semi automated bar
IDS
Wholesaler model and merchant model
47. Calculates actual costs to idea costs to indicate areas that need tighter control
Revenue management
Postcosting
Merchant model
PMS
48. POS terminal used only for entering orders
Cashier POS terminal
Microprocessor ELS
DSP (disp. serv. provider)
Server/Pre Check POS terminal
49. Simultaneous processing
Distribution switch or bidirectional interface
Marketing category report
Real time capability
ADNR
50. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.
Web 2.0
Journal printer
Most POS systems are based on...
Types of EMS