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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Automated report showing amounts of individual products sold during a specified period of time
Product usage report
Sub recipe
KDU
Distribution switch or bidirectional interface
2. Lowest or highest selling price on a menu
Web based POS
Body motion sensor detector
Revenue forecast report
Price point
3. Using sub recipes as part of a menu item recipe
Recipe chaining
AFNR
ASF
PLU keys
4. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
KDU
Global distribution system
GDS
Semi automated bar
5. Global distribution systems are owned by and used by...
Airlines; travel agents
Web 2.0
Pre check terminal
Outstanding guest checks report
6. Indicated total sold by each individual server during a shift
Sales by beverage server report
Big names of GDS programs
ASF
Biometrics in hotels
7. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
Night Audit
Settlement methods report
Hardwired ELS
Semi automated bar
8. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
Big names of GDS programs
ASF
Microprocessor ELS
Affiliate reservation system
9. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Benefits of using a POS system
Semi automated bar
Cashier POS terminal
B2E
10. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
Seamless integration
B2E
Distribution switch or bidirectional interface
Weekly sales spreadsheet
11. Indicates to managers how well categories of menu items sell and when
Postcosting
Sales category analysis report
Marketing category report
Mechanical locking systems
12. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Settlement methods report
KDU
ASF
Extranet
13. An intermediary between a central reservation system and e-distribution channelse
Most POS systems are based on...
KDU
Body motion sensor detector
DSP (disp. serv. provider)
14. Ensures all payments and charges are captured and recorded correctly.
Dot Matrix Print
Night Audit
Intersell agency
Cashier POS terminal
15. Indicates the forms of payments used during a shift
Settlement methods report
Arbitrage
Menu board
Real time capability
16. Uses an inprinted bar code rather than a manual server entry to access a guest check
Benefits of using a POS system
Mechanical locking systems
Table Management Systems
AFNR
17. Prevents info from one guest check from overwriting info from another
EMS
Dot Matrix Print
Night Audit
ASF
18. Centrally controlled - individually controlled - and network controlled.
Reservation transaction record
Seamless integration
Types of EMS
Automated bar
19. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system
AFNR
Seamless integration
Types of electronic in room safes
PLU keys
20. Produces a continuous detailed record of all POS transactions
Journal printer
Arbitrage
Extranet
Field in PMS to put guest type
21. POS terminal used only for taking orders (no cash drawer)
Pre check terminal
Sales by major beverage category rport
Revenue forecast report
Microprocessor ELS
22. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Big names of GDS programs
Field in PMS to put guest type
Settlement methods report
Table Management Systems
23. Key card - code based - smart card based - biometric
Types of electronic in room safes
ADNR
Body motion sensor detector
B2B
24. Delineates reservation transactions and commisions payable - by travel agent
AFNR
Commission agent report
Table Management Systems
Pre check terminal
25. Keys proframmable by management for specific menu items
Cashier POS terminal
Pre-set keys
Internet
Product usage report
26. Uses intranet - like the dell computer example. Supply chain technology
Cashier POS terminal
B2B
Distribution switch or bidirectional interface
DSP (disp. serv. provider)
27. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
Modifier keys
Main users of GDS
Sales by major beverage category rport
Seamless integration
28. Used in evaluating pricing design and contents of a menu
Menu engineering
Pre check terminal
Intranet
Table Management Systems
29. Indicates expecte beverage income by category
Extranet
Outstanding guest checks report
Arbitrage
Sales by major beverage category rport
30. POS printer that is expensive but good for slips and receipts. Quick and fast.
Journal printer
Thermal Printer
Modifier keys
Semi automated bar
31. Keyboard overlay for each meal period
Benefits of using a POS system
Biometrics in hotels
Distribution switch or bidirectional interface
Menu board
32. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
Outstanding guest checks report
ASF
Revenue forecast report
Intersell agency
33. Internet distribution systems
Field in PMS to put guest type
Sales by beverage server report
Hardwired ELS
IDS
34. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Benefits of using a POS system
Product usage report
Sales by beverage server report
Recipe chaining
35. Form of selling with no major party needed
Pre check terminal
IDS
C2C
Sub recipe
36. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
Settlement methods report
Types of EMS
Semi automated bar
Types of electronic in room safes
37. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Fingerprint reader POS
Sales category analysis report
Types of EMS
Electronic Locking System
38. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
Big names of GDS programs
Mechanical locking systems
Types of electronic in room safes
Outstanding guest checks report
39. A hotel chain's reservation system in which all participating properties are contractually related
Affiliate reservation system
DSP (disp. serv. provider)
Journal printer
Marketing category report
40. Price look up keys
PLU keys
Product usage report
Cashier POS terminal
Pre-set keys
41. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
GDS
Seamless integration
Affiliate reservation system
Mechanical locking systems
42. provides a daily summary of reservation records that were created - modified - or canceled
Sales by beverage server report
Reservation transaction record
Sales by major beverage category rport
Real time capability
43. Projects furure hotel revenue by using projected occupancy rates and room rates
B2B
Revenue forecast report
Arbitrage
Global distribution system
44. Video display for kitchen orders
Pre-set keys
Body motion sensor detector
PMS
KDU
45. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
Wholesaler model and merchant model
Extranet
Electronic Locking System
Intranet
46. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.
Electronic Locking System
Internet
Pre-set keys
Merchant model
47. simultaneous buying and selling of an asset in order to profit from a price difference
DSP (disp. serv. provider)
Arbitrage
Journal printer
Weekly sales spreadsheet
48. Global Distribution System
Server/Pre Check POS terminal
Sub recipe
GDS
Semi automated bar
49. POS terminal used only for entering orders
Real time capability
Price point
Server/Pre Check POS terminal
Pre-set keys
50. Employee ordering needed supplies or information
B2E
Sales mix report
Benefits of using a POS system
B2C