Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






2. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






3. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






4. Projects furure hotel revenue by using projected occupancy rates and room rates






5. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






6. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






7. POS printer that is expensive but good for slips and receipts. Quick and fast.






8. Calculates actual costs to idea costs to indicate areas that need tighter control






9. Employee ordering needed supplies or information






10. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






11. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






12. Price look up keys






13. Indicates expecte beverage income by category






14. Travel agents - airlines - consumers






15. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






16. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






17. Used in evaluating pricing design and contents of a menu






18. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






19. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






20. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






21. Selling through internet to the extranet - like online shopping






22. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






23. Form of selling with no major party needed






24. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






25. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






26. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






27. Apollo - Amadeus - Galileo - SABRE - TIAS






28. Keyboard overlay for each meal period






29. POS terminal used only for taking orders (no cash drawer)






30. Energy Management system






31. A hotel chain's reservation system in which all participating properties are contractually related






32. Global Distribution System






33. POS terminal used only for entering orders






34. Key card - code based - smart card based - biometric






35. Summary of all relevant sales reports produced during a business week






36. Automatic form number reader






37. POS printer that's good for printing orders






38. Indicates to managers how well individual products sell






39. Internet distribution systems






40. Using sub recipes as part of a menu item recipe






41. Lowest or highest selling price on a menu






42. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






43. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






44. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






45. Recipes used to create a part of a menu item






46. Indicates to managers how well categories of menu items sell and when






47. Prevents info from one guest check from overwriting info from another






48. Produces a continuous detailed record of all POS transactions






49. Keys proframmable by management for specific menu items






50. Automated report showing amounts of individual products sold during a specified period of time