Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






2. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






3. Recipes used to create a part of a menu item






4. Produces a continuous detailed record of all POS transactions






5. POS printer that's good for printing orders






6. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






7. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






8. Form of selling with no major party needed






9. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






10. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






11. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






12. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






13. Keyboard overlay for each meal period






14. Using sub recipes as part of a menu item recipe






15. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






16. An intermediary between a central reservation system and e-distribution channelse






17. Indicates expecte beverage income by category






18. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






19. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






20. POS terminal used only for entering orders






21. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






22. Employee ordering needed supplies or information






23. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






24. Simultaneous processing






25. Projects furure hotel revenue by using projected occupancy rates and room rates






26. Ensures all payments and charges are captured and recorded correctly.






27. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






28. Used in evaluating pricing design and contents of a menu






29. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






30. Centrally controlled - individually controlled - and network controlled.






31. Video display for kitchen orders






32. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






33. Global Distribution System






34. Automatic slip feed






35. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






36. Automated report showing amounts of individual products sold during a specified period of time






37. Indicates to managers how well individual products sell






38. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






39. Indicates the forms of payments used during a shift






40. Internet distribution systems






41. Global distribution systems are owned by and used by...






42. POS printer that is expensive but good for slips and receipts. Quick and fast.






43. Energy Management system






44. Selling through internet to the extranet - like online shopping






45. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






46. Automatic form number reader






47. Price look up keys






48. Indicated total sold by each individual server during a shift






49. Travel agents - airlines - consumers






50. Safes and keycards use this technology for fingerprints - and scanners.