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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
Internet
Revenue forecast report
Airlines; travel agents
Semi automated bar
2. Indicates to managers how well individual products sell
Main users of GDS
PLU keys
Sales mix report
Recipe chaining
3. Recipes used to create a part of a menu item
Electronic Locking System
B2E
Sub recipe
Night Audit
4. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
Journal printer
Distribution switch or bidirectional interface
Semi automated bar
Seamless integration
5. Lowest or highest selling price on a menu
Body motion sensor detector
Thermal Printer
Merchant model
Price point
6. Indicated total sold by each individual server during a shift
Types of electronic in room safes
Pre check terminal
Sales category analysis report
Sales by beverage server report
7. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers
Semi automated bar
Extranet
Electronic Locking System
Merchant model
8. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
Dot Matrix Print
Microprocessor ELS
Table Management Systems
Modifier keys
9. An intermediary between a central reservation system and e-distribution channelse
Revenue forecast report
DSP (disp. serv. provider)
Arbitrage
PLU keys
10. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
Mechanical locking systems
Global distribution system
Sub recipe
Merchant model
11. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.
Electronic Locking System
Sales by beverage server report
Internet corporation for assigned names and numbers
Intranet
12. Energy Management system
EMS
Recipe chaining
Most POS systems are based on...
AFNR
13. Video display for kitchen orders
KDU
Main users of GDS
Field in PMS to put guest type
Revenue forecast report
14. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.
Airlines; travel agents
Web 2.0
Intranet
Global distribution system
15. POS printer that's good for printing orders
Sales category analysis report
Dot Matrix Print
Internet
Electronic Locking System
16. Travel agents - airlines - consumers
Web 2.0
AFNR
Main users of GDS
Fingerprint reader POS
17. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Merchant model
C2C
Server/Pre Check POS terminal
Benefits of using a POS system
18. Indicates to managers how well categories of menu items sell and when
Web 2.0
B2E
EMS
Sales category analysis report
19. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.
Internet
Benefits of using a POS system
Types of EMS
Menu engineering
20. Key card - code based - smart card based - biometric
B2B
PLU keys
Types of electronic in room safes
Intranet
21. Global distribution systems are owned by and used by...
GDS
Revenue forecast report
Real time capability
Airlines; travel agents
22. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
ASF
Global distribution system
B2C
Electronic Locking System
23. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Fingerprint reader POS
Sub recipe
Sales by major beverage category rport
AFNR
24. Automatic slip feed
Modifier keys
Postcosting
ASF
Intranet
25. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue
Merchant model
C2C
Web 2.0
Revenue management
26. Safes and keycards use this technology for fingerprints - and scanners.
Biometrics in hotels
Reservation transaction record
Server/Pre Check POS terminal
ASF
27. Form of selling with no major party needed
Intersell agency
Big names of GDS programs
Sales category analysis report
C2C
28. Apollo - Amadeus - Galileo - SABRE - TIAS
Internet
Sales category analysis report
Biometrics in hotels
Big names of GDS programs
29. Internet distribution systems
Sales category analysis report
Main users of GDS
IDS
Internet corporation for assigned names and numbers
30. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Internet corporation for assigned names and numbers
Cashier POS terminal
Electronic Locking System
Table Management Systems
31. Selling through internet to the extranet - like online shopping
B2C
Mechanical locking systems
GDS
Table Management Systems
32. Uses an inprinted bar code rather than a manual server entry to access a guest check
Arbitrage
AFNR
Weekly sales spreadsheet
IDS
33. Indicates the forms of payments used during a shift
AFNR
Sales by major beverage category rport
Electronic Locking System
Settlement methods report
34. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
Seamless integration
Real time capability
Outstanding guest checks report
ASF
35. POS terminal used only for entering orders
Automated bar
Server/Pre Check POS terminal
Traditional mini bar
Most POS systems are based on...
36. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
Sub recipe
Automated bar
GDS
Field in PMS to put guest type
37. Calculates actual costs to idea costs to indicate areas that need tighter control
Affiliate reservation system
Postcosting
Types of electronic in room safes
Sales mix report
38. Automatic form number reader
Cashier POS terminal
B2C
Distribution switch or bidirectional interface
ADNR
39. Non automated bar based on manual checking or honor system
Modifier keys
Traditional mini bar
Price point
Affiliate reservation system
40. Ensures all payments and charges are captured and recorded correctly.
B2E
Product usage report
Wholesaler model and merchant model
Night Audit
41. Delineates reservation transactions and commisions payable - by travel agent
Commission agent report
Intersell agency
Intranet
DSP (disp. serv. provider)
42. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.
PLU keys
B2B
EMS
Web based POS
43. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
Hardwired ELS
Merchant model
Menu board
Real time capability
44. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.
Web 2.0
Microprocessor ELS
Biometrics in hotels
Electronic Locking System
45. Prevents info from one guest check from overwriting info from another
ASF
Night Audit
Postcosting
Cashier POS terminal
46. Keyboard overlay for each meal period
Internet
Menu board
Reservation transaction record
Menu engineering
47. Keys proframmable by management for specific menu items
Web 2.0
Modifier keys
EMS
Pre-set keys
48. Using sub recipes as part of a menu item recipe
Marketing category report
Pre check terminal
Outstanding guest checks report
Recipe chaining
49. Used in evaluating pricing design and contents of a menu
KDU
Outstanding guest checks report
Menu engineering
Airlines; travel agents
50. Centrally controlled - individually controlled - and network controlled.
Wholesaler model and merchant model
Server/Pre Check POS terminal
Types of EMS
Intranet