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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Uses intranet - like the dell computer example. Supply chain technology






2. provides a daily summary of reservation records that were created - modified - or canceled






3. Uses an inprinted bar code rather than a manual server entry to access a guest check






4. Selling through internet to the extranet - like online shopping






5. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






6. Keyboard overlay for each meal period






7. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






8. Indicates the forms of payments used during a shift






9. Price look up keys






10. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






11. Using sub recipes as part of a menu item recipe






12. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






13. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






14. POS terminal used only for entering orders






15. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






16. A hotel chain's reservation system in which all participating properties are contractually related






17. Video display for kitchen orders






18. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






19. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






20. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






21. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






22. Internet distribution systems






23. Calculates actual costs to idea costs to indicate areas that need tighter control






24. Used in evaluating pricing design and contents of a menu






25. Automatic form number reader






26. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






27. Keys proframmable by management for specific menu items






28. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






29. POS printer that's good for printing orders






30. Global distribution systems are owned by and used by...






31. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






32. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






33. Lowest or highest selling price on a menu






34. Apollo - Amadeus - Galileo - SABRE - TIAS






35. Summary of all relevant sales reports produced during a business week






36. Projects furure hotel revenue by using projected occupancy rates and room rates






37. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






38. Automated report showing amounts of individual products sold during a specified period of time






39. Ensures all payments and charges are captured and recorded correctly.






40. Indicates to managers how well individual products sell






41. Key card - code based - smart card based - biometric






42. POS terminal used only for taking orders (no cash drawer)






43. An intermediary between a central reservation system and e-distribution channelse






44. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






45. Produces a continuous detailed record of all POS transactions






46. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






47. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






48. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






49. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






50. Centrally controlled - individually controlled - and network controlled.