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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A hotel chain's reservation system in which all participating properties are contractually related






2. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






3. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






4. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






5. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






6. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






7. Used in evaluating pricing design and contents of a menu






8. Projects furure hotel revenue by using projected occupancy rates and room rates






9. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






10. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






11. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






12. Global distribution systems are owned by and used by...






13. Indicated total sold by each individual server during a shift






14. Produces a continuous detailed record of all POS transactions






15. POS terminal used only for taking orders (no cash drawer)






16. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






17. Form of selling with no major party needed






18. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






19. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






20. Prevents info from one guest check from overwriting info from another






21. Ensures all payments and charges are captured and recorded correctly.






22. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






23. provides a daily summary of reservation records that were created - modified - or canceled






24. Indicates to managers how well categories of menu items sell and when






25. Delineates reservation transactions and commisions payable - by travel agent






26. Internet distribution systems






27. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






28. Energy Management system






29. Indicates to managers how well individual products sell






30. Keyboard overlay for each meal period






31. Indicates expecte beverage income by category






32. Market Code






33. Selling through internet to the extranet - like online shopping






34. Automatic form number reader






35. Price look up keys






36. Recipes used to create a part of a menu item






37. Simultaneous processing






38. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






39. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






40. Automated report showing amounts of individual products sold during a specified period of time






41. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






42. Uses intranet - like the dell computer example. Supply chain technology






43. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






44. Summary of all relevant sales reports produced during a business week






45. POS printer that's good for printing orders






46. Video display for kitchen orders






47. Using sub recipes as part of a menu item recipe






48. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






49. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






50. Centrally controlled - individually controlled - and network controlled.