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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Price look up keys






2. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






3. Uses intranet - like the dell computer example. Supply chain technology






4. Summary of all relevant sales reports produced during a business week






5. Automated report showing amounts of individual products sold during a specified period of time






6. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






7. Employee ordering needed supplies or information






8. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






9. Internet distribution systems






10. An intermediary between a central reservation system and e-distribution channelse






11. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






12. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






13. Simultaneous processing






14. A hotel chain's reservation system in which all participating properties are contractually related






15. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






16. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






17. Using sub recipes as part of a menu item recipe






18. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






19. Prevents info from one guest check from overwriting info from another






20. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






21. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






22. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






23. Key card - code based - smart card based - biometric






24. Video display for kitchen orders






25. Travel agents - airlines - consumers






26. Produces a continuous detailed record of all POS transactions






27. Global distribution systems are owned by and used by...






28. simultaneous buying and selling of an asset in order to profit from a price difference






29. Lowest or highest selling price on a menu






30. POS terminal used only for taking orders (no cash drawer)






31. Keyboard overlay for each meal period






32. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






33. Automatic form number reader






34. Non automated bar based on manual checking or honor system






35. Global Distribution System






36. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






37. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






38. Projects furure hotel revenue by using projected occupancy rates and room rates






39. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






40. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






41. Selling through internet to the extranet - like online shopping






42. POS terminal used only for entering orders






43. Apollo - Amadeus - Galileo - SABRE - TIAS






44. provides a daily summary of reservation records that were created - modified - or canceled






45. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






46. Indicates to managers how well individual products sell






47. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






48. Keys proframmable by management for specific menu items






49. Centrally controlled - individually controlled - and network controlled.






50. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.