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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






2. Automated report showing amounts of individual products sold during a specified period of time






3. Non automated bar based on manual checking or honor system






4. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






5. POS terminal used only for entering orders






6. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






7. Simultaneous processing






8. Recipes used to create a part of a menu item






9. Video display for kitchen orders






10. Automatic form number reader






11. Selling through internet to the extranet - like online shopping






12. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






13. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






14. Summary of all relevant sales reports produced during a business week






15. Price look up keys






16. Delineates reservation transactions and commisions payable - by travel agent






17. Employee ordering needed supplies or information






18. A hotel chain's reservation system in which all participating properties are contractually related






19. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






20. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






21. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






22. Keys proframmable by management for specific menu items






23. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






24. Global Distribution System






25. Prevents info from one guest check from overwriting info from another






26. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






27. Lowest or highest selling price on a menu






28. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






29. Energy Management system






30. POS terminal used only for taking orders (no cash drawer)






31. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






32. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






33. simultaneous buying and selling of an asset in order to profit from a price difference






34. provides a daily summary of reservation records that were created - modified - or canceled






35. Automatic slip feed






36. Apollo - Amadeus - Galileo - SABRE - TIAS






37. Safes and keycards use this technology for fingerprints - and scanners.






38. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






39. Used in evaluating pricing design and contents of a menu






40. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






41. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






42. Produces a continuous detailed record of all POS transactions






43. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






44. Travel agents - airlines - consumers






45. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






46. Uses intranet - like the dell computer example. Supply chain technology






47. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






48. An intermediary between a central reservation system and e-distribution channelse






49. Centrally controlled - individually controlled - and network controlled.






50. Projects furure hotel revenue by using projected occupancy rates and room rates