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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






2. Indicates expecte beverage income by category






3. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






4. Prevents info from one guest check from overwriting info from another






5. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






6. Delineates reservation transactions and commisions payable - by travel agent






7. Price look up keys






8. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






9. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






10. Keyboard overlay for each meal period






11. Automatic form number reader






12. Used in evaluating pricing design and contents of a menu






13. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






14. Energy Management system






15. Uses intranet - like the dell computer example. Supply chain technology






16. Non automated bar based on manual checking or honor system






17. Internet distribution systems






18. A hotel chain's reservation system in which all participating properties are contractually related






19. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






20. Selling through internet to the extranet - like online shopping






21. Form of selling with no major party needed






22. Travel agents - airlines - consumers






23. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






24. Apollo - Amadeus - Galileo - SABRE - TIAS






25. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






26. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






27. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






28. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






29. Automated report showing amounts of individual products sold during a specified period of time






30. Produces a continuous detailed record of all POS transactions






31. Lowest or highest selling price on a menu






32. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






33. Key card - code based - smart card based - biometric






34. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






35. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






36. POS printer that is expensive but good for slips and receipts. Quick and fast.






37. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






38. POS terminal used only for entering orders






39. POS terminal used only for taking orders (no cash drawer)






40. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






41. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






42. Global distribution systems are owned by and used by...






43. Using sub recipes as part of a menu item recipe






44. Keys proframmable by management for specific menu items






45. Ensures all payments and charges are captured and recorded correctly.






46. Summary of all relevant sales reports produced during a business week






47. An intermediary between a central reservation system and e-distribution channelse






48. Employee ordering needed supplies or information






49. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






50. Automatic slip feed