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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Ensures all payments and charges are captured and recorded correctly.
Night Audit
Semi automated bar
Modifier keys
Wholesaler model and merchant model
2. Indicates the forms of payments used during a shift
Night Audit
Server/Pre Check POS terminal
Fingerprint reader POS
Settlement methods report
3. Global distribution systems are owned by and used by...
B2B
Internet
Airlines; travel agents
Sub recipe
4. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
Modifier keys
Internet
Product usage report
ASF
5. Indicated total sold by each individual server during a shift
Dot Matrix Print
Sales by beverage server report
Commission agent report
Outstanding guest checks report
6. provides a daily summary of reservation records that were created - modified - or canceled
Product usage report
Affiliate reservation system
Reservation transaction record
Mechanical locking systems
7. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
Field in PMS to put guest type
Automated bar
Price point
Semi automated bar
8. Keyboard overlay for each meal period
Menu board
Semi automated bar
Server/Pre Check POS terminal
B2B
9. An intermediary between a central reservation system and e-distribution channelse
DSP (disp. serv. provider)
Hardwired ELS
ASF
Sales by major beverage category rport
10. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
Menu board
Table Management Systems
Global distribution system
Web based POS
11. Indicates expecte beverage income by category
Night Audit
Big names of GDS programs
Sales by major beverage category rport
Internet corporation for assigned names and numbers
12. Prevents info from one guest check from overwriting info from another
EMS
AFNR
Pre check terminal
ASF
13. Summary of all relevant sales reports produced during a business week
Airlines; travel agents
Weekly sales spreadsheet
Most POS systems are based on...
Fingerprint reader POS
14. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Extranet
B2E
Field in PMS to put guest type
Semi automated bar
15. Uses an inprinted bar code rather than a manual server entry to access a guest check
AFNR
Sales mix report
Airlines; travel agents
DSP (disp. serv. provider)
16. POS terminal used only for entering orders
Server/Pre Check POS terminal
Electronic Locking System
Table Management Systems
Distribution switch or bidirectional interface
17. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.
Internet corporation for assigned names and numbers
Night Audit
Field in PMS to put guest type
Distribution switch or bidirectional interface
18. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
Cashier POS terminal
KDU
Sales by beverage server report
Wholesaler model and merchant model
19. Video display for kitchen orders
Table Management Systems
Types of EMS
KDU
Price point
20. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Electronic Locking System
Price point
Sub recipe
Table Management Systems
21. POS printer that is expensive but good for slips and receipts. Quick and fast.
Thermal Printer
Traditional mini bar
Intersell agency
Sales by major beverage category rport
22. Automatic slip feed
DSP (disp. serv. provider)
ASF
Fingerprint reader POS
KDU
23. Simultaneous processing
Outstanding guest checks report
Real time capability
EMS
Mechanical locking systems
24. A hotel chain's reservation system in which all participating properties are contractually related
Field in PMS to put guest type
Affiliate reservation system
B2B
Menu board
25. POS printer that's good for printing orders
Product usage report
Dot Matrix Print
Big names of GDS programs
Sales by major beverage category rport
26. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.
Reservation transaction record
Electronic Locking System
Journal printer
EMS
27. Indicates to managers how well categories of menu items sell and when
Sales category analysis report
Dot Matrix Print
Traditional mini bar
Types of EMS
28. simultaneous buying and selling of an asset in order to profit from a price difference
Thermal Printer
Sales category analysis report
Arbitrage
Sales mix report
29. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Settlement methods report
Product usage report
Types of EMS
Cashier POS terminal
30. Internet distribution systems
ASF
Merchant model
IDS
Price point
31. Using sub recipes as part of a menu item recipe
Modifier keys
Main users of GDS
Recipe chaining
B2C
32. Projects furure hotel revenue by using projected occupancy rates and room rates
Revenue forecast report
Web based POS
C2C
Revenue management
33. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
Semi automated bar
ASF
Pre check terminal
Settlement methods report
34. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
Marketing category report
PMS
Mechanical locking systems
Global distribution system
35. Indicates to managers how well individual products sell
Pre check terminal
Sales mix report
Merchant model
Revenue management
36. Price look up keys
Microprocessor ELS
Commission agent report
Intranet
PLU keys
37. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
Types of electronic in room safes
Fingerprint reader POS
Internet
Mechanical locking systems
38. Selling through internet to the extranet - like online shopping
Distribution switch or bidirectional interface
Sales by beverage server report
B2C
EMS
39. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.
Pre check terminal
B2E
Types of electronic in room safes
Body motion sensor detector
40. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
PLU keys
Product usage report
Hardwired ELS
Big names of GDS programs
41. Used in evaluating pricing design and contents of a menu
ADNR
Cashier POS terminal
Menu engineering
Traditional mini bar
42. Travel agents - airlines - consumers
Benefits of using a POS system
Main users of GDS
GDS
Pre-set keys
43. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system
Cashier POS terminal
B2C
Seamless integration
Intersell agency
44. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
PLU keys
Distribution switch or bidirectional interface
Benefits of using a POS system
PMS
45. Lowest or highest selling price on a menu
Pre-set keys
Microprocessor ELS
Product usage report
Price point
46. Energy Management system
EMS
Product usage report
Semi automated bar
ASF
47. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.
Web based POS
Weekly sales spreadsheet
Sales category analysis report
Types of EMS
48. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue
GDS
PLU keys
Revenue management
B2E
49. Automatic form number reader
Pre check terminal
ADNR
AFNR
Airlines; travel agents
50. Delineates reservation transactions and commisions payable - by travel agent
Semi automated bar
Main users of GDS
Commission agent report
Night Audit