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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
Internet corporation for assigned names and numbers
Mechanical locking systems
Benefits of using a POS system
Automated bar
2. Form of selling with no major party needed
Traditional mini bar
Electronic Locking System
C2C
Marketing category report
3. Keys proframmable by management for specific menu items
Sales by beverage server report
Pre-set keys
Reservation transaction record
Microprocessor ELS
4. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
Global distribution system
Reservation transaction record
ASF
B2C
5. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
C2C
Wholesaler model and merchant model
Types of EMS
Benefits of using a POS system
6. Indicates to managers how well individual products sell
PLU keys
Pre-set keys
Intersell agency
Sales mix report
7. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
Menu engineering
Modifier keys
Wholesaler model and merchant model
Pre-set keys
8. Selling through internet to the extranet - like online shopping
B2C
Postcosting
Field in PMS to put guest type
Types of EMS
9. Produces a continuous detailed record of all POS transactions
Mechanical locking systems
Journal printer
Seamless integration
EMS
10. POS printer that's good for printing orders
Dot Matrix Print
Product usage report
Web 2.0
Traditional mini bar
11. Indicates to managers how well categories of menu items sell and when
Marketing category report
Sales category analysis report
Fingerprint reader POS
IDS
12. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.
Web 2.0
Dot Matrix Print
Types of electronic in room safes
Global distribution system
13. Automatic form number reader
Dot Matrix Print
Price point
EMS
ADNR
14. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
Affiliate reservation system
B2C
Types of electronic in room safes
Marketing category report
15. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Microprocessor ELS
Hardwired ELS
Table Management Systems
AFNR
16. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.
Body motion sensor detector
AFNR
Intranet
Benefits of using a POS system
17. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.
Traditional mini bar
Cashier POS terminal
GDS
Internet corporation for assigned names and numbers
18. Key card - code based - smart card based - biometric
Table Management Systems
Types of electronic in room safes
Cashier POS terminal
ASF
19. Prevents info from one guest check from overwriting info from another
Automated bar
ASF
Main users of GDS
Pre-set keys
20. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
Microprocessor ELS
EMS
Settlement methods report
Web based POS
21. provides a daily summary of reservation records that were created - modified - or canceled
Marketing category report
Intranet
Intersell agency
Reservation transaction record
22. Lowest or highest selling price on a menu
Big names of GDS programs
Global distribution system
Price point
Sales mix report
23. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
ASF
Price point
Modifier keys
Sales by major beverage category rport
24. Video display for kitchen orders
KDU
Sales mix report
Internet corporation for assigned names and numbers
Traditional mini bar
25. Employee ordering needed supplies or information
Main users of GDS
B2E
Extranet
Revenue forecast report
26. Uses intranet - like the dell computer example. Supply chain technology
Field in PMS to put guest type
B2B
Sales by beverage server report
PMS
27. Centrally controlled - individually controlled - and network controlled.
ASF
Commission agent report
PLU keys
Types of EMS
28. POS terminal used only for entering orders
Menu board
Server/Pre Check POS terminal
Types of EMS
B2C
29. Price look up keys
Product usage report
Body motion sensor detector
Sales by beverage server report
PLU keys
30. Apollo - Amadeus - Galileo - SABRE - TIAS
Marketing category report
Night Audit
Internet corporation for assigned names and numbers
Big names of GDS programs
31. Travel agents - airlines - consumers
Intersell agency
Main users of GDS
Pre check terminal
Distribution switch or bidirectional interface
32. Safes and keycards use this technology for fingerprints - and scanners.
Traditional mini bar
AFNR
Biometrics in hotels
Real time capability
33. POS terminal used only for taking orders (no cash drawer)
B2E
Cashier POS terminal
Most POS systems are based on...
Pre check terminal
34. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
Intranet
Table Management Systems
Semi automated bar
Price point
35. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue
Merchant model
Global distribution system
Revenue management
Reservation transaction record
36. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
Merchant model
Most POS systems are based on...
C2C
Arbitrage
37. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Big names of GDS programs
Types of EMS
Thermal Printer
Extranet
38. An intermediary between a central reservation system and e-distribution channelse
Price point
DSP (disp. serv. provider)
Semi automated bar
Web 2.0
39. Calculates actual costs to idea costs to indicate areas that need tighter control
Postcosting
Sales mix report
Fingerprint reader POS
Microprocessor ELS
40. Global Distribution System
Electronic Locking System
EMS
Recipe chaining
GDS
41. Global distribution systems are owned by and used by...
Fingerprint reader POS
Hardwired ELS
PMS
Airlines; travel agents
42. Indicated total sold by each individual server during a shift
Traditional mini bar
Benefits of using a POS system
Mechanical locking systems
Sales by beverage server report
43. simultaneous buying and selling of an asset in order to profit from a price difference
Menu engineering
Real time capability
KDU
Arbitrage
44. Summary of all relevant sales reports produced during a business week
Price point
Main users of GDS
Automated bar
Weekly sales spreadsheet
45. Indicates expecte beverage income by category
Sales by major beverage category rport
Microprocessor ELS
KDU
Outstanding guest checks report
46. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.
Microprocessor ELS
Internet
ASF
B2B
47. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.
PMS
Web 2.0
Commission agent report
Electronic Locking System
48. Automatic slip feed
ASF
KDU
Postcosting
Sales category analysis report
49. Projects furure hotel revenue by using projected occupancy rates and room rates
Modifier keys
Types of EMS
Revenue forecast report
Fingerprint reader POS
50. Simultaneous processing
Real time capability
Recipe chaining
Settlement methods report
Electronic Locking System