Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Automatic form number reader






2. Produces a continuous detailed record of all POS transactions






3. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






4. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






5. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






6. An intermediary between a central reservation system and e-distribution channelse






7. Keys proframmable by management for specific menu items






8. Used in evaluating pricing design and contents of a menu






9. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






10. Energy Management system






11. Uses an inprinted bar code rather than a manual server entry to access a guest check






12. Selling through internet to the extranet - like online shopping






13. Prevents info from one guest check from overwriting info from another






14. Delineates reservation transactions and commisions payable - by travel agent






15. Indicates to managers how well categories of menu items sell and when






16. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






17. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






18. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






19. Keyboard overlay for each meal period






20. Travel agents - airlines - consumers






21. Ensures all payments and charges are captured and recorded correctly.






22. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






23. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






24. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






25. Apollo - Amadeus - Galileo - SABRE - TIAS






26. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






27. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






28. Market Code






29. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






30. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






31. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






32. POS printer that's good for printing orders






33. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






34. simultaneous buying and selling of an asset in order to profit from a price difference






35. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






36. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






37. Video display for kitchen orders






38. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






39. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






40. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






41. Indicates expecte beverage income by category






42. Lowest or highest selling price on a menu






43. POS printer that is expensive but good for slips and receipts. Quick and fast.






44. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






45. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






46. Indicates the forms of payments used during a shift






47. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






48. Calculates actual costs to idea costs to indicate areas that need tighter control






49. Key card - code based - smart card based - biometric






50. Uses intranet - like the dell computer example. Supply chain technology