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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






2. Automated report showing amounts of individual products sold during a specified period of time






3. Keys proframmable by management for specific menu items






4. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






5. Indicates to managers how well categories of menu items sell and when






6. Indicates the forms of payments used during a shift






7. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






8. Used in evaluating pricing design and contents of a menu






9. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






10. Key card - code based - smart card based - biometric






11. Price look up keys






12. Internet distribution systems






13. Form of selling with no major party needed






14. An intermediary between a central reservation system and e-distribution channelse






15. Calculates actual costs to idea costs to indicate areas that need tighter control






16. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






17. Automatic form number reader






18. simultaneous buying and selling of an asset in order to profit from a price difference






19. Energy Management system






20. Projects furure hotel revenue by using projected occupancy rates and room rates






21. Prevents info from one guest check from overwriting info from another






22. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






23. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






24. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






25. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






26. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






27. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






28. Market Code






29. POS printer that is expensive but good for slips and receipts. Quick and fast.






30. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






31. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






32. Ensures all payments and charges are captured and recorded correctly.






33. POS terminal used only for taking orders (no cash drawer)






34. Indicated total sold by each individual server during a shift






35. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






36. Apollo - Amadeus - Galileo - SABRE - TIAS






37. Indicates expecte beverage income by category






38. Centrally controlled - individually controlled - and network controlled.






39. Summary of all relevant sales reports produced during a business week






40. Selling through internet to the extranet - like online shopping






41. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






42. Global distribution systems are owned by and used by...






43. POS terminal used only for entering orders






44. Automatic slip feed






45. Non automated bar based on manual checking or honor system






46. Keyboard overlay for each meal period






47. A hotel chain's reservation system in which all participating properties are contractually related






48. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






49. Video display for kitchen orders






50. Uses an inprinted bar code rather than a manual server entry to access a guest check