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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Non automated bar based on manual checking or honor system






2. Internet distribution systems






3. An intermediary between a central reservation system and e-distribution channelse






4. POS terminal used only for entering orders






5. Automatic slip feed






6. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






7. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






8. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






9. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






10. Indicates expecte beverage income by category






11. Market Code






12. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






13. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






14. Simultaneous processing






15. Key card - code based - smart card based - biometric






16. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






17. Selling through internet to the extranet - like online shopping






18. Centrally controlled - individually controlled - and network controlled.






19. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






20. A hotel chain's reservation system in which all participating properties are contractually related






21. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






22. Employee ordering needed supplies or information






23. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






24. Indicates to managers how well categories of menu items sell and when






25. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






26. Indicated total sold by each individual server during a shift






27. Uses an inprinted bar code rather than a manual server entry to access a guest check






28. Prevents info from one guest check from overwriting info from another






29. POS printer that's good for printing orders






30. POS terminal used only for taking orders (no cash drawer)






31. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






32. Apollo - Amadeus - Galileo - SABRE - TIAS






33. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






34. Lowest or highest selling price on a menu






35. Ensures all payments and charges are captured and recorded correctly.






36. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






37. Travel agents - airlines - consumers






38. Indicates to managers how well individual products sell






39. Keys proframmable by management for specific menu items






40. Calculates actual costs to idea costs to indicate areas that need tighter control






41. Video display for kitchen orders






42. Form of selling with no major party needed






43. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






44. provides a daily summary of reservation records that were created - modified - or canceled






45. Summary of all relevant sales reports produced during a business week






46. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






47. Automated report showing amounts of individual products sold during a specified period of time






48. Using sub recipes as part of a menu item recipe






49. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






50. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.