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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Used in evaluating pricing design and contents of a menu
Menu engineering
Pre-set keys
Outstanding guest checks report
Main users of GDS
2. Simultaneous processing
KDU
Internet
Real time capability
Body motion sensor detector
3. Indicates to managers how well individual products sell
Pre-set keys
Arbitrage
Sales mix report
Cashier POS terminal
4. Recipes used to create a part of a menu item
Sub recipe
ADNR
Web 2.0
Modifier keys
5. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Arbitrage
Hardwired ELS
Cashier POS terminal
Merchant model
6. Safes and keycards use this technology for fingerprints - and scanners.
Types of electronic in room safes
Biometrics in hotels
ASF
Recipe chaining
7. Internet distribution systems
Commission agent report
Thermal Printer
IDS
Internet corporation for assigned names and numbers
8. POS printer that is expensive but good for slips and receipts. Quick and fast.
Sales by major beverage category rport
Night Audit
Pre-set keys
Thermal Printer
9. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
PMS
Global distribution system
Thermal Printer
Reservation transaction record
10. Indicates to managers how well categories of menu items sell and when
IDS
KDU
Recipe chaining
Sales category analysis report
11. Global Distribution System
Big names of GDS programs
GDS
Intersell agency
Main users of GDS
12. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
Sales mix report
Types of EMS
Wholesaler model and merchant model
Revenue management
13. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.
Internet
Main users of GDS
Settlement methods report
KDU
14. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
Table Management Systems
Distribution switch or bidirectional interface
B2E
Most POS systems are based on...
15. Centrally controlled - individually controlled - and network controlled.
Price point
PMS
Menu board
Types of EMS
16. Keys proframmable by management for specific menu items
Pre-set keys
Commission agent report
Global distribution system
Real time capability
17. A hotel chain's reservation system in which all participating properties are contractually related
Affiliate reservation system
B2E
Hardwired ELS
Internet
18. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Intersell agency
Extranet
Fingerprint reader POS
EMS
19. Uses intranet - like the dell computer example. Supply chain technology
Menu engineering
Sales mix report
Marketing category report
B2B
20. Prevents info from one guest check from overwriting info from another
Journal printer
ASF
Real time capability
Arbitrage
21. Form of selling with no major party needed
Outstanding guest checks report
Pre check terminal
Benefits of using a POS system
C2C
22. Travel agents - airlines - consumers
B2B
Web based POS
Revenue forecast report
Main users of GDS
23. POS printer that's good for printing orders
Types of EMS
B2E
Web 2.0
Dot Matrix Print
24. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system
B2C
Seamless integration
Intersell agency
ASF
25. Delineates reservation transactions and commisions payable - by travel agent
IDS
Pre-set keys
B2E
Commission agent report
26. Market Code
Wholesaler model and merchant model
Night Audit
Field in PMS to put guest type
Sales by major beverage category rport
27. Indicated total sold by each individual server during a shift
Sales by beverage server report
C2C
Electronic Locking System
PLU keys
28. Automated report showing amounts of individual products sold during a specified period of time
Postcosting
Field in PMS to put guest type
Internet
Product usage report
29. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
Sales category analysis report
Extranet
KDU
Modifier keys
30. Video display for kitchen orders
KDU
Merchant model
Intersell agency
Distribution switch or bidirectional interface
31. simultaneous buying and selling of an asset in order to profit from a price difference
Arbitrage
Modifier keys
Traditional mini bar
Types of EMS
32. POS terminal used only for entering orders
Microprocessor ELS
Cashier POS terminal
Server/Pre Check POS terminal
Menu board
33. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
Pre-set keys
Hardwired ELS
Recipe chaining
Cashier POS terminal
34. Global distribution systems are owned by and used by...
DSP (disp. serv. provider)
Revenue management
Most POS systems are based on...
Airlines; travel agents
35. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
Merchant model
Outstanding guest checks report
Intersell agency
Distribution switch or bidirectional interface
36. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
Most POS systems are based on...
B2E
Traditional mini bar
B2B
37. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
Automated bar
Field in PMS to put guest type
Microprocessor ELS
Sub recipe
38. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
Dot Matrix Print
Postcosting
Semi automated bar
Distribution switch or bidirectional interface
39. Automatic slip feed
B2E
ASF
Wholesaler model and merchant model
Postcosting
40. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
Main users of GDS
PMS
Extranet
Sales category analysis report
41. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Benefits of using a POS system
Settlement methods report
Sub recipe
Cashier POS terminal
42. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
Marketing category report
AFNR
Price point
Sales by beverage server report
43. Summary of all relevant sales reports produced during a business week
Arbitrage
Table Management Systems
Benefits of using a POS system
Weekly sales spreadsheet
44. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
Semi automated bar
Outstanding guest checks report
Marketing category report
Microprocessor ELS
45. provides a daily summary of reservation records that were created - modified - or canceled
Reservation transaction record
ASF
Pre-set keys
Postcosting
46. Energy Management system
EMS
Settlement methods report
Global distribution system
Intersell agency
47. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
Mechanical locking systems
Table Management Systems
Affiliate reservation system
Arbitrage
48. Selling through internet to the extranet - like online shopping
PLU keys
Sub recipe
B2C
Hardwired ELS
49. Keyboard overlay for each meal period
Menu board
PLU keys
Recipe chaining
Types of electronic in room safes
50. Projects furure hotel revenue by using projected occupancy rates and room rates
Field in PMS to put guest type
Revenue forecast report
Thermal Printer
Table Management Systems