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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
C2C
Price point
Marketing category report
Big names of GDS programs
2. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
Outstanding guest checks report
Wholesaler model and merchant model
PLU keys
Web based POS
3. Automated report showing amounts of individual products sold during a specified period of time
Internet corporation for assigned names and numbers
Product usage report
Arbitrage
Pre-set keys
4. Recipes used to create a part of a menu item
Sub recipe
Electronic Locking System
Main users of GDS
Hardwired ELS
5. POS terminal used only for taking orders (no cash drawer)
ADNR
Distribution switch or bidirectional interface
Server/Pre Check POS terminal
Pre check terminal
6. Indicates expecte beverage income by category
Server/Pre Check POS terminal
EMS
Distribution switch or bidirectional interface
Sales by major beverage category rport
7. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Extranet
ADNR
Server/Pre Check POS terminal
Sales mix report
8. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.
Fingerprint reader POS
Reservation transaction record
Internet corporation for assigned names and numbers
Outstanding guest checks report
9. A hotel chain's reservation system in which all participating properties are contractually related
Affiliate reservation system
ADNR
Types of EMS
Global distribution system
10. Selling through internet to the extranet - like online shopping
ASF
AFNR
Sales category analysis report
B2C
11. Simultaneous processing
Cashier POS terminal
ADNR
Real time capability
AFNR
12. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers
Electronic Locking System
Intranet
Merchant model
AFNR
13. Used in evaluating pricing design and contents of a menu
Menu engineering
Outstanding guest checks report
Cashier POS terminal
Main users of GDS
14. POS terminal used only for entering orders
Modifier keys
Server/Pre Check POS terminal
Benefits of using a POS system
Price point
15. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
Night Audit
Global distribution system
KDU
B2E
16. Form of selling with no major party needed
C2C
Price point
Marketing category report
B2B
17. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.
AFNR
Weekly sales spreadsheet
Body motion sensor detector
Revenue management
18. Keys proframmable by management for specific menu items
Global distribution system
Big names of GDS programs
Pre-set keys
ASF
19. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
Electronic Locking System
Sales category analysis report
Thermal Printer
Hardwired ELS
20. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
B2B
ASF
Web based POS
Microprocessor ELS
21. Indicates the forms of payments used during a shift
Settlement methods report
PMS
Traditional mini bar
Menu board
22. Using sub recipes as part of a menu item recipe
Postcosting
Revenue management
Recipe chaining
Pre-set keys
23. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
GDS
Menu engineering
Cashier POS terminal
Automated bar
24. Automatic form number reader
Internet
Body motion sensor detector
Automated bar
ADNR
25. Key card - code based - smart card based - biometric
Types of electronic in room safes
Table Management Systems
Global distribution system
Body motion sensor detector
26. Energy Management system
Biometrics in hotels
EMS
ASF
Traditional mini bar
27. Indicates to managers how well categories of menu items sell and when
Revenue management
Sales category analysis report
Commission agent report
GDS
28. Projects furure hotel revenue by using projected occupancy rates and room rates
Settlement methods report
Revenue forecast report
Internet
Microprocessor ELS
29. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Internet
Cashier POS terminal
Sales category analysis report
Table Management Systems
30. Indicated total sold by each individual server during a shift
Sales by beverage server report
Types of electronic in room safes
Server/Pre Check POS terminal
Mechanical locking systems
31. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Benefits of using a POS system
ASF
Extranet
Night Audit
32. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
Global distribution system
Night Audit
Web 2.0
Wholesaler model and merchant model
33. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue
Revenue management
Traditional mini bar
Big names of GDS programs
PMS
34. simultaneous buying and selling of an asset in order to profit from a price difference
Journal printer
Benefits of using a POS system
Arbitrage
Modifier keys
35. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
Big names of GDS programs
Arbitrage
Most POS systems are based on...
Seamless integration
36. Internet distribution systems
Big names of GDS programs
Web based POS
Internet corporation for assigned names and numbers
IDS
37. Indicates to managers how well individual products sell
Journal printer
Sales mix report
Fingerprint reader POS
Types of EMS
38. Ensures all payments and charges are captured and recorded correctly.
Internet
Night Audit
Thermal Printer
Settlement methods report
39. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Fingerprint reader POS
B2B
PMS
IDS
40. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
Traditional mini bar
Biometrics in hotels
Airlines; travel agents
Intranet
41. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
Mechanical locking systems
Semi automated bar
Sales by major beverage category rport
Extranet
42. Uses intranet - like the dell computer example. Supply chain technology
Semi automated bar
ASF
B2B
Cashier POS terminal
43. Apollo - Amadeus - Galileo - SABRE - TIAS
Big names of GDS programs
B2B
Hardwired ELS
AFNR
44. Uses an inprinted bar code rather than a manual server entry to access a guest check
Web based POS
Seamless integration
AFNR
ASF
45. Employee ordering needed supplies or information
Microprocessor ELS
Internet
B2E
IDS
46. Produces a continuous detailed record of all POS transactions
Mechanical locking systems
Journal printer
Hardwired ELS
Main users of GDS
47. Calculates actual costs to idea costs to indicate areas that need tighter control
Web 2.0
Postcosting
DSP (disp. serv. provider)
Traditional mini bar
48. Price look up keys
Distribution switch or bidirectional interface
PLU keys
Most POS systems are based on...
Web based POS
49. Centrally controlled - individually controlled - and network controlled.
Modifier keys
Thermal Printer
Types of EMS
Affiliate reservation system
50. Summary of all relevant sales reports produced during a business week
Price point
Weekly sales spreadsheet
Product usage report
Thermal Printer