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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






2. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






3. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






4. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






5. Price look up keys






6. Lowest or highest selling price on a menu






7. Energy Management system






8. Internet distribution systems






9. Automatic slip feed






10. Keys proframmable by management for specific menu items






11. Indicates to managers how well individual products sell






12. Used in evaluating pricing design and contents of a menu






13. Projects furure hotel revenue by using projected occupancy rates and room rates






14. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






15. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






16. Key card - code based - smart card based - biometric






17. Uses intranet - like the dell computer example. Supply chain technology






18. Produces a continuous detailed record of all POS transactions






19. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






20. Non automated bar based on manual checking or honor system






21. Summary of all relevant sales reports produced during a business week






22. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






23. POS terminal used only for entering orders






24. Recipes used to create a part of a menu item






25. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






26. POS printer that is expensive but good for slips and receipts. Quick and fast.






27. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






28. Automated report showing amounts of individual products sold during a specified period of time






29. Employee ordering needed supplies or information






30. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






31. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






32. Using sub recipes as part of a menu item recipe






33. simultaneous buying and selling of an asset in order to profit from a price difference






34. Simultaneous processing






35. Safes and keycards use this technology for fingerprints - and scanners.






36. An intermediary between a central reservation system and e-distribution channelse






37. Delineates reservation transactions and commisions payable - by travel agent






38. Calculates actual costs to idea costs to indicate areas that need tighter control






39. Selling through internet to the extranet - like online shopping






40. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






41. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






42. Global distribution systems are owned by and used by...






43. A hotel chain's reservation system in which all participating properties are contractually related






44. Keyboard overlay for each meal period






45. POS terminal used only for taking orders (no cash drawer)






46. provides a daily summary of reservation records that were created - modified - or canceled






47. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






48. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






49. Automatic form number reader






50. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.