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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.
Settlement methods report
Web based POS
Price point
ADNR
2. Indicates expecte beverage income by category
Biometrics in hotels
Intersell agency
Dot Matrix Print
Sales by major beverage category rport
3. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
GDS
Mechanical locking systems
Global distribution system
Outstanding guest checks report
4. Prevents info from one guest check from overwriting info from another
Merchant model
ASF
Intersell agency
ASF
5. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
Affiliate reservation system
Intranet
DSP (disp. serv. provider)
Types of electronic in room safes
6. Delineates reservation transactions and commisions payable - by travel agent
Modifier keys
Internet
Wholesaler model and merchant model
Commission agent report
7. Price look up keys
B2E
Hardwired ELS
Product usage report
PLU keys
8. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue
Sales by beverage server report
Revenue management
Night Audit
Sales mix report
9. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
Body motion sensor detector
Hardwired ELS
Revenue management
Distribution switch or bidirectional interface
10. Keyboard overlay for each meal period
Semi automated bar
Big names of GDS programs
Menu engineering
Menu board
11. Automatic form number reader
Benefits of using a POS system
Seamless integration
ASF
ADNR
12. Used in evaluating pricing design and contents of a menu
B2C
Airlines; travel agents
Night Audit
Menu engineering
13. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.
Benefits of using a POS system
Traditional mini bar
ADNR
Internet
14. Energy Management system
EMS
ASF
Server/Pre Check POS terminal
Sales mix report
15. Uses intranet - like the dell computer example. Supply chain technology
B2B
Table Management Systems
KDU
Sales category analysis report
16. Non automated bar based on manual checking or honor system
Cashier POS terminal
Traditional mini bar
B2E
Airlines; travel agents
17. Internet distribution systems
Internet corporation for assigned names and numbers
Traditional mini bar
Dot Matrix Print
IDS
18. A hotel chain's reservation system in which all participating properties are contractually related
Dot Matrix Print
Fingerprint reader POS
Sales by major beverage category rport
Affiliate reservation system
19. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
Real time capability
Automated bar
Mechanical locking systems
Sales by beverage server report
20. Selling through internet to the extranet - like online shopping
ASF
Types of electronic in room safes
Fingerprint reader POS
B2C
21. Form of selling with no major party needed
C2C
KDU
Global distribution system
Menu engineering
22. Travel agents - airlines - consumers
Main users of GDS
Intersell agency
Seamless integration
Dot Matrix Print
23. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
Cashier POS terminal
Global distribution system
Revenue forecast report
Commission agent report
24. Apollo - Amadeus - Galileo - SABRE - TIAS
Field in PMS to put guest type
Big names of GDS programs
B2C
Automated bar
25. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.
Body motion sensor detector
Affiliate reservation system
Price point
Sub recipe
26. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
Table Management Systems
Biometrics in hotels
Fingerprint reader POS
Modifier keys
27. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
Table Management Systems
Internet
ADNR
PMS
28. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
AFNR
GDS
Intersell agency
Marketing category report
29. Automated report showing amounts of individual products sold during a specified period of time
Price point
Sales mix report
Benefits of using a POS system
Product usage report
30. Produces a continuous detailed record of all POS transactions
GDS
Journal printer
Menu board
Pre-set keys
31. Lowest or highest selling price on a menu
Price point
Night Audit
Affiliate reservation system
GDS
32. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
Recipe chaining
Outstanding guest checks report
PMS
Types of electronic in room safes
33. Key card - code based - smart card based - biometric
Types of electronic in room safes
Electronic Locking System
PLU keys
Recipe chaining
34. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.
Main users of GDS
Menu engineering
Electronic Locking System
IDS
35. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Web based POS
Fingerprint reader POS
Reservation transaction record
GDS
36. POS printer that is expensive but good for slips and receipts. Quick and fast.
Journal printer
Biometrics in hotels
C2C
Thermal Printer
37. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
Reservation transaction record
Electronic Locking System
Commission agent report
Microprocessor ELS
38. POS terminal used only for entering orders
Benefits of using a POS system
B2C
Server/Pre Check POS terminal
Sales by beverage server report
39. POS terminal used only for taking orders (no cash drawer)
Pre check terminal
Merchant model
Wholesaler model and merchant model
Sales category analysis report
40. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
Merchant model
Hardwired ELS
EMS
Most POS systems are based on...
41. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
B2C
Most POS systems are based on...
ASF
Internet
42. Global distribution systems are owned by and used by...
Airlines; travel agents
Types of electronic in room safes
Microprocessor ELS
EMS
43. Using sub recipes as part of a menu item recipe
DSP (disp. serv. provider)
Price point
Recipe chaining
Semi automated bar
44. Keys proframmable by management for specific menu items
KDU
Postcosting
Pre-set keys
Affiliate reservation system
45. Ensures all payments and charges are captured and recorded correctly.
Settlement methods report
Seamless integration
Extranet
Night Audit
46. Summary of all relevant sales reports produced during a business week
Traditional mini bar
Weekly sales spreadsheet
Sales mix report
Reservation transaction record
47. An intermediary between a central reservation system and e-distribution channelse
DSP (disp. serv. provider)
Most POS systems are based on...
Electronic Locking System
Sales by major beverage category rport
48. Employee ordering needed supplies or information
Traditional mini bar
Hardwired ELS
B2E
Revenue management
49. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Cashier POS terminal
KDU
IDS
Airlines; travel agents
50. Automatic slip feed
Revenue management
ASF
Semi automated bar
Reservation transaction record