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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






2. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






3. POS printer that is expensive but good for slips and receipts. Quick and fast.






4. POS terminal used only for taking orders (no cash drawer)






5. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






6. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






7. Safes and keycards use this technology for fingerprints - and scanners.






8. Indicates the forms of payments used during a shift






9. Using sub recipes as part of a menu item recipe






10. Projects furure hotel revenue by using projected occupancy rates and room rates






11. Calculates actual costs to idea costs to indicate areas that need tighter control






12. Indicates expecte beverage income by category






13. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






14. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






15. Ensures all payments and charges are captured and recorded correctly.






16. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






17. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






18. An intermediary between a central reservation system and e-distribution channelse






19. Simultaneous processing






20. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






21. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






22. Global distribution systems are owned by and used by...






23. Video display for kitchen orders






24. POS printer that's good for printing orders






25. Centrally controlled - individually controlled - and network controlled.






26. A hotel chain's reservation system in which all participating properties are contractually related






27. Produces a continuous detailed record of all POS transactions






28. provides a daily summary of reservation records that were created - modified - or canceled






29. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






30. Uses an inprinted bar code rather than a manual server entry to access a guest check






31. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






32. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






33. Employee ordering needed supplies or information






34. Non automated bar based on manual checking or honor system






35. Automatic slip feed






36. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






37. Price look up keys






38. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






39. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






40. Selling through internet to the extranet - like online shopping






41. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






42. Used in evaluating pricing design and contents of a menu






43. Apollo - Amadeus - Galileo - SABRE - TIAS






44. Automated report showing amounts of individual products sold during a specified period of time






45. Travel agents - airlines - consumers






46. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






47. Keyboard overlay for each meal period






48. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






49. Lowest or highest selling price on a menu






50. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue