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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Non automated bar based on manual checking or honor system
ASF
Traditional mini bar
Semi automated bar
Outstanding guest checks report
2. Employee ordering needed supplies or information
Pre-set keys
Affiliate reservation system
B2E
Global distribution system
3. Uses an inprinted bar code rather than a manual server entry to access a guest check
Reservation transaction record
Marketing category report
Electronic Locking System
AFNR
4. Keys proframmable by management for specific menu items
KDU
Pre-set keys
Sales by major beverage category rport
DSP (disp. serv. provider)
5. Indicates to managers how well individual products sell
Intersell agency
Cashier POS terminal
Sales mix report
Product usage report
6. Form of selling with no major party needed
Traditional mini bar
Body motion sensor detector
Mechanical locking systems
C2C
7. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
Global distribution system
Microprocessor ELS
AFNR
Real time capability
8. Automatic form number reader
Sales category analysis report
Distribution switch or bidirectional interface
ADNR
PMS
9. Uses intranet - like the dell computer example. Supply chain technology
Recipe chaining
Field in PMS to put guest type
B2B
Benefits of using a POS system
10. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
Internet
Modifier keys
Distribution switch or bidirectional interface
Arbitrage
11. An intermediary between a central reservation system and e-distribution channelse
Night Audit
Distribution switch or bidirectional interface
DSP (disp. serv. provider)
Intersell agency
12. Lowest or highest selling price on a menu
Revenue management
Weekly sales spreadsheet
Price point
ASF
13. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.
Benefits of using a POS system
Dot Matrix Print
Outstanding guest checks report
Electronic Locking System
14. Produces a continuous detailed record of all POS transactions
KDU
Journal printer
Menu engineering
GDS
15. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue
Revenue management
Sales by major beverage category rport
Distribution switch or bidirectional interface
Affiliate reservation system
16. Used in evaluating pricing design and contents of a menu
Internet corporation for assigned names and numbers
Real time capability
Menu engineering
B2C
17. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Electronic Locking System
ASF
Wholesaler model and merchant model
Fingerprint reader POS
18. Automated report showing amounts of individual products sold during a specified period of time
Settlement methods report
Revenue management
Product usage report
Night Audit
19. Indicated total sold by each individual server during a shift
Price point
Hardwired ELS
Sales by beverage server report
Pre check terminal
20. Safes and keycards use this technology for fingerprints - and scanners.
Biometrics in hotels
Internet
Price point
Table Management Systems
21. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
Settlement methods report
Web based POS
AFNR
Automated bar
22. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
Thermal Printer
Reservation transaction record
Web 2.0
Marketing category report
23. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
B2E
Modifier keys
KDU
Affiliate reservation system
24. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
GDS
Outstanding guest checks report
Modifier keys
Menu board
25. POS printer that's good for printing orders
Dot Matrix Print
Field in PMS to put guest type
Intranet
Menu board
26. Recipes used to create a part of a menu item
Electronic Locking System
Server/Pre Check POS terminal
Sub recipe
Benefits of using a POS system
27. Travel agents - airlines - consumers
Wholesaler model and merchant model
PMS
Main users of GDS
Menu board
28. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
C2C
Mechanical locking systems
Types of EMS
Web 2.0
29. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.
Sales category analysis report
Marketing category report
Extranet
Internet corporation for assigned names and numbers
30. Global Distribution System
GDS
Main users of GDS
Modifier keys
Intersell agency
31. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
AFNR
Web based POS
Intranet
Automated bar
32. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
Body motion sensor detector
Traditional mini bar
Most POS systems are based on...
Web 2.0
33. Global distribution systems are owned by and used by...
Dot Matrix Print
Airlines; travel agents
Revenue management
Big names of GDS programs
34. Indicates to managers how well categories of menu items sell and when
Automated bar
Affiliate reservation system
GDS
Sales category analysis report
35. Video display for kitchen orders
Sales mix report
KDU
Intersell agency
Merchant model
36. Projects furure hotel revenue by using projected occupancy rates and room rates
Revenue forecast report
B2E
Seamless integration
Distribution switch or bidirectional interface
37. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.
AFNR
GDS
Postcosting
Internet
38. Key card - code based - smart card based - biometric
Sub recipe
Types of electronic in room safes
Sales by beverage server report
B2E
39. Prevents info from one guest check from overwriting info from another
ASF
Wholesaler model and merchant model
Sales category analysis report
Seamless integration
40. provides a daily summary of reservation records that were created - modified - or canceled
Wholesaler model and merchant model
Commission agent report
Reservation transaction record
Intersell agency
41. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
PLU keys
PMS
Affiliate reservation system
Web based POS
42. Ensures all payments and charges are captured and recorded correctly.
Semi automated bar
Outstanding guest checks report
Types of EMS
Night Audit
43. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers
B2C
Revenue forecast report
Intersell agency
Merchant model
44. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
ASF
Internet
Distribution switch or bidirectional interface
Benefits of using a POS system
45. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Pre check terminal
Reservation transaction record
Extranet
Server/Pre Check POS terminal
46. Automatic slip feed
Extranet
ASF
Modifier keys
Affiliate reservation system
47. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Reservation transaction record
Cashier POS terminal
Merchant model
Web based POS
48. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
Sales mix report
Hardwired ELS
EMS
Wholesaler model and merchant model
49. Internet distribution systems
Extranet
Web 2.0
IDS
Price point
50. Indicates the forms of payments used during a shift
Revenue management
Settlement methods report
Revenue forecast report
Night Audit