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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Prevents info from one guest check from overwriting info from another






2. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






3. Non automated bar based on manual checking or honor system






4. Employee ordering needed supplies or information






5. Automatic form number reader






6. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






7. Keys proframmable by management for specific menu items






8. Travel agents - airlines - consumers






9. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






10. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






11. Produces a continuous detailed record of all POS transactions






12. Video display for kitchen orders






13. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






14. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






15. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






16. Keyboard overlay for each meal period






17. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






18. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






19. POS terminal used only for entering orders






20. Lowest or highest selling price on a menu






21. Summary of all relevant sales reports produced during a business week






22. Automatic slip feed






23. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






24. Global distribution systems are owned by and used by...






25. Global Distribution System






26. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






27. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






28. Uses an inprinted bar code rather than a manual server entry to access a guest check






29. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






30. Market Code






31. Form of selling with no major party needed






32. A hotel chain's reservation system in which all participating properties are contractually related






33. Apollo - Amadeus - Galileo - SABRE - TIAS






34. Simultaneous processing






35. Safes and keycards use this technology for fingerprints - and scanners.






36. provides a daily summary of reservation records that were created - modified - or canceled






37. Centrally controlled - individually controlled - and network controlled.






38. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






39. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






40. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






41. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






42. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






43. Delineates reservation transactions and commisions payable - by travel agent






44. Uses intranet - like the dell computer example. Supply chain technology






45. Indicates to managers how well categories of menu items sell and when






46. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






47. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






48. Ensures all payments and charges are captured and recorded correctly.






49. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






50. simultaneous buying and selling of an asset in order to profit from a price difference