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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Projects furure hotel revenue by using projected occupancy rates and room rates






2. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






3. Uses an inprinted bar code rather than a manual server entry to access a guest check






4. Apollo - Amadeus - Galileo - SABRE - TIAS






5. POS terminal used only for taking orders (no cash drawer)






6. Lowest or highest selling price on a menu






7. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






8. Prevents info from one guest check from overwriting info from another






9. Indicates to managers how well individual products sell






10. POS printer that is expensive but good for slips and receipts. Quick and fast.






11. Indicates expecte beverage income by category






12. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






13. Keyboard overlay for each meal period






14. Simultaneous processing






15. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






16. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






17. Price look up keys






18. Global distribution systems are owned by and used by...






19. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






20. Automatic slip feed






21. Used in evaluating pricing design and contents of a menu






22. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






23. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






24. Internet distribution systems






25. POS printer that's good for printing orders






26. Centrally controlled - individually controlled - and network controlled.






27. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






28. POS terminal used only for entering orders






29. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






30. An intermediary between a central reservation system and e-distribution channelse






31. Video display for kitchen orders






32. Automated report showing amounts of individual products sold during a specified period of time






33. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






34. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






35. Ensures all payments and charges are captured and recorded correctly.






36. A hotel chain's reservation system in which all participating properties are contractually related






37. Summary of all relevant sales reports produced during a business week






38. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






39. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






40. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






41. Indicates to managers how well categories of menu items sell and when






42. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






43. Selling through internet to the extranet - like online shopping






44. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






45. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






46. Produces a continuous detailed record of all POS transactions






47. Calculates actual costs to idea costs to indicate areas that need tighter control






48. Safes and keycards use this technology for fingerprints - and scanners.






49. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






50. simultaneous buying and selling of an asset in order to profit from a price difference