SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
Menu engineering
Microprocessor ELS
Night Audit
PMS
2. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.
Body motion sensor detector
Merchant model
Microprocessor ELS
Revenue management
3. POS printer that is expensive but good for slips and receipts. Quick and fast.
Internet
GDS
ASF
Thermal Printer
4. POS terminal used only for taking orders (no cash drawer)
Pre check terminal
PLU keys
KDU
Sales category analysis report
5. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Table Management Systems
Dot Matrix Print
Body motion sensor detector
ADNR
6. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
EMS
Wholesaler model and merchant model
AFNR
Main users of GDS
7. Safes and keycards use this technology for fingerprints - and scanners.
Biometrics in hotels
EMS
C2C
Web based POS
8. Indicates the forms of payments used during a shift
PLU keys
Settlement methods report
Journal printer
Mechanical locking systems
9. Using sub recipes as part of a menu item recipe
Recipe chaining
KDU
Internet corporation for assigned names and numbers
Cashier POS terminal
10. Projects furure hotel revenue by using projected occupancy rates and room rates
Intersell agency
Dot Matrix Print
Revenue forecast report
Extranet
11. Calculates actual costs to idea costs to indicate areas that need tighter control
Types of electronic in room safes
Postcosting
Automated bar
B2E
12. Indicates expecte beverage income by category
Hardwired ELS
Sales by major beverage category rport
Traditional mini bar
Automated bar
13. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.
Internet corporation for assigned names and numbers
Thermal Printer
Sub recipe
Cashier POS terminal
14. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
Menu board
Modifier keys
Arbitrage
Traditional mini bar
15. Ensures all payments and charges are captured and recorded correctly.
C2C
Sales by major beverage category rport
Night Audit
Thermal Printer
16. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
Internet
Intersell agency
Recipe chaining
Big names of GDS programs
17. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
Microprocessor ELS
Menu engineering
Traditional mini bar
Settlement methods report
18. An intermediary between a central reservation system and e-distribution channelse
ASF
Server/Pre Check POS terminal
Sales category analysis report
DSP (disp. serv. provider)
19. Simultaneous processing
Seamless integration
Server/Pre Check POS terminal
Real time capability
Distribution switch or bidirectional interface
20. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
Most POS systems are based on...
Hardwired ELS
Field in PMS to put guest type
Commission agent report
21. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.
Biometrics in hotels
Web 2.0
Sub recipe
Global distribution system
22. Global distribution systems are owned by and used by...
Electronic Locking System
ADNR
Reservation transaction record
Airlines; travel agents
23. Video display for kitchen orders
Internet
ASF
KDU
Recipe chaining
24. POS printer that's good for printing orders
Recipe chaining
Main users of GDS
Dot Matrix Print
Extranet
25. Centrally controlled - individually controlled - and network controlled.
DSP (disp. serv. provider)
Main users of GDS
Real time capability
Types of EMS
26. A hotel chain's reservation system in which all participating properties are contractually related
Affiliate reservation system
Modifier keys
Global distribution system
Electronic Locking System
27. Produces a continuous detailed record of all POS transactions
Mechanical locking systems
Revenue management
Journal printer
IDS
28. provides a daily summary of reservation records that were created - modified - or canceled
Cashier POS terminal
Body motion sensor detector
Reservation transaction record
ASF
29. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
Internet corporation for assigned names and numbers
EMS
Distribution switch or bidirectional interface
IDS
30. Uses an inprinted bar code rather than a manual server entry to access a guest check
ADNR
Commission agent report
AFNR
Mechanical locking systems
31. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers
B2B
Merchant model
Microprocessor ELS
Server/Pre Check POS terminal
32. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
Outstanding guest checks report
Sales category analysis report
Revenue forecast report
Pre check terminal
33. Employee ordering needed supplies or information
Traditional mini bar
B2E
Revenue forecast report
Arbitrage
34. Non automated bar based on manual checking or honor system
Extranet
Traditional mini bar
Sales category analysis report
Field in PMS to put guest type
35. Automatic slip feed
Real time capability
ASF
Marketing category report
Product usage report
36. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Journal printer
Web 2.0
Cashier POS terminal
Sub recipe
37. Price look up keys
Field in PMS to put guest type
PLU keys
Wholesaler model and merchant model
Big names of GDS programs
38. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
B2B
Real time capability
Benefits of using a POS system
Global distribution system
39. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.
Real time capability
Electronic Locking System
Product usage report
Wholesaler model and merchant model
40. Selling through internet to the extranet - like online shopping
EMS
Body motion sensor detector
B2C
ASF
41. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
Intranet
Night Audit
GDS
Biometrics in hotels
42. Used in evaluating pricing design and contents of a menu
Menu engineering
Menu board
Cashier POS terminal
Most POS systems are based on...
43. Apollo - Amadeus - Galileo - SABRE - TIAS
ASF
Big names of GDS programs
Global distribution system
Extranet
44. Automated report showing amounts of individual products sold during a specified period of time
Product usage report
Outstanding guest checks report
Settlement methods report
Pre-set keys
45. Travel agents - airlines - consumers
Main users of GDS
Sales by beverage server report
Distribution switch or bidirectional interface
EMS
46. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
KDU
Most POS systems are based on...
Automated bar
ASF
47. Keyboard overlay for each meal period
Fingerprint reader POS
B2B
ADNR
Menu board
48. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.
Web based POS
B2B
Commission agent report
Server/Pre Check POS terminal
49. Lowest or highest selling price on a menu
Automated bar
Sales category analysis report
Semi automated bar
Price point
50. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue
PMS
Revenue management
AFNR
Recipe chaining