Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






2. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






3. Ensures all payments and charges are captured and recorded correctly.






4. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






5. Indicates expecte beverage income by category






6. Indicates the forms of payments used during a shift






7. Using sub recipes as part of a menu item recipe






8. Apollo - Amadeus - Galileo - SABRE - TIAS






9. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






10. Prevents info from one guest check from overwriting info from another






11. Used in evaluating pricing design and contents of a menu






12. provides a daily summary of reservation records that were created - modified - or canceled






13. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






14. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






15. POS terminal used only for entering orders






16. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






17. Form of selling with no major party needed






18. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






19. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






20. POS printer that is expensive but good for slips and receipts. Quick and fast.






21. Travel agents - airlines - consumers






22. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






23. Lowest or highest selling price on a menu






24. Price look up keys






25. Indicated total sold by each individual server during a shift






26. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






27. Summary of all relevant sales reports produced during a business week






28. Calculates actual costs to idea costs to indicate areas that need tighter control






29. Centrally controlled - individually controlled - and network controlled.






30. Global distribution systems are owned by and used by...






31. Automatic form number reader






32. Automated report showing amounts of individual products sold during a specified period of time






33. POS printer that's good for printing orders






34. Automatic slip feed






35. simultaneous buying and selling of an asset in order to profit from a price difference






36. Produces a continuous detailed record of all POS transactions






37. Market Code






38. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






39. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






40. Safes and keycards use this technology for fingerprints - and scanners.






41. Keys proframmable by management for specific menu items






42. Indicates to managers how well individual products sell






43. Indicates to managers how well categories of menu items sell and when






44. Delineates reservation transactions and commisions payable - by travel agent






45. A hotel chain's reservation system in which all participating properties are contractually related






46. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






47. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






48. Uses intranet - like the dell computer example. Supply chain technology






49. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






50. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings