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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Non automated bar based on manual checking or honor system
Sales category analysis report
Distribution switch or bidirectional interface
Traditional mini bar
Table Management Systems
2. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
Internet
IDS
Menu engineering
Global distribution system
3. Uses intranet - like the dell computer example. Supply chain technology
Automated bar
B2B
Sales mix report
Mechanical locking systems
4. Indicates expecte beverage income by category
Night Audit
Sales by major beverage category rport
PMS
Internet corporation for assigned names and numbers
5. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
Big names of GDS programs
Sales by major beverage category rport
Sales by beverage server report
Mechanical locking systems
6. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
C2C
Semi automated bar
Internet
Hardwired ELS
7. provides a daily summary of reservation records that were created - modified - or canceled
PLU keys
ASF
Reservation transaction record
Product usage report
8. Automatic form number reader
Types of EMS
Weekly sales spreadsheet
Table Management Systems
ADNR
9. Ensures all payments and charges are captured and recorded correctly.
Automated bar
Types of electronic in room safes
Night Audit
EMS
10. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.
ASF
Big names of GDS programs
Web based POS
Internet
11. Indicated total sold by each individual server during a shift
Real time capability
Menu engineering
Sales by beverage server report
PLU keys
12. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
Night Audit
Outstanding guest checks report
Intersell agency
PLU keys
13. Centrally controlled - individually controlled - and network controlled.
ADNR
Hardwired ELS
Types of EMS
Product usage report
14. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
Intersell agency
Fingerprint reader POS
Pre-set keys
Affiliate reservation system
15. Safes and keycards use this technology for fingerprints - and scanners.
Automated bar
Hardwired ELS
Most POS systems are based on...
Biometrics in hotels
16. Energy Management system
C2C
B2C
IDS
EMS
17. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
Types of electronic in room safes
Outstanding guest checks report
Server/Pre Check POS terminal
Automated bar
18. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.
Arbitrage
Body motion sensor detector
Microprocessor ELS
Intersell agency
19. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
Wholesaler model and merchant model
PMS
Automated bar
AFNR
20. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
Night Audit
ASF
Thermal Printer
Microprocessor ELS
21. Summary of all relevant sales reports produced during a business week
Weekly sales spreadsheet
B2B
Reservation transaction record
ASF
22. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Arbitrage
Sub recipe
Reservation transaction record
Benefits of using a POS system
23. Keyboard overlay for each meal period
Menu board
Weekly sales spreadsheet
Seamless integration
Electronic Locking System
24. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.
Web based POS
Internet
Traditional mini bar
Real time capability
25. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
Settlement methods report
Marketing category report
Menu board
Automated bar
26. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.
Types of electronic in room safes
Electronic Locking System
Microprocessor ELS
B2C
27. Prevents info from one guest check from overwriting info from another
ASF
Seamless integration
Journal printer
Biometrics in hotels
28. Delineates reservation transactions and commisions payable - by travel agent
Weekly sales spreadsheet
Extranet
Commission agent report
ADNR
29. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
GDS
ADNR
Automated bar
Modifier keys
30. POS printer that is expensive but good for slips and receipts. Quick and fast.
ADNR
Sub recipe
Thermal Printer
Main users of GDS
31. Simultaneous processing
Real time capability
Commission agent report
IDS
Menu board
32. Uses an inprinted bar code rather than a manual server entry to access a guest check
Hardwired ELS
AFNR
Revenue management
Price point
33. Automatic slip feed
Internet
Intranet
Semi automated bar
ASF
34. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Product usage report
Cashier POS terminal
Pre-set keys
GDS
35. Calculates actual costs to idea costs to indicate areas that need tighter control
PLU keys
Field in PMS to put guest type
PMS
Postcosting
36. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Cashier POS terminal
Intersell agency
Distribution switch or bidirectional interface
Fingerprint reader POS
37. Indicates the forms of payments used during a shift
Pre-set keys
Outstanding guest checks report
Settlement methods report
Journal printer
38. Internet distribution systems
Cashier POS terminal
Postcosting
Server/Pre Check POS terminal
IDS
39. Global Distribution System
KDU
B2B
GDS
ADNR
40. POS printer that's good for printing orders
KDU
Automated bar
Product usage report
Dot Matrix Print
41. Indicates to managers how well individual products sell
Sales mix report
Price point
KDU
Internet corporation for assigned names and numbers
42. Video display for kitchen orders
Journal printer
Weekly sales spreadsheet
KDU
Web 2.0
43. Projects furure hotel revenue by using projected occupancy rates and room rates
PLU keys
Revenue forecast report
EMS
Modifier keys
44. Using sub recipes as part of a menu item recipe
Extranet
Recipe chaining
Cashier POS terminal
PMS
45. Automated report showing amounts of individual products sold during a specified period of time
Hardwired ELS
Pre check terminal
B2C
Product usage report
46. Employee ordering needed supplies or information
Benefits of using a POS system
B2E
Semi automated bar
Extranet
47. An intermediary between a central reservation system and e-distribution channelse
DSP (disp. serv. provider)
B2C
Sales by beverage server report
Marketing category report
48. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
Web 2.0
Hardwired ELS
Distribution switch or bidirectional interface
Night Audit
49. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue
Table Management Systems
Biometrics in hotels
Revenue management
Web based POS
50. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Types of electronic in room safes
Intersell agency
ASF
Extranet