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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






2. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






3. Automated report showing amounts of individual products sold during a specified period of time






4. Recipes used to create a part of a menu item






5. POS terminal used only for taking orders (no cash drawer)






6. Indicates expecte beverage income by category






7. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






8. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






9. A hotel chain's reservation system in which all participating properties are contractually related






10. Selling through internet to the extranet - like online shopping






11. Simultaneous processing






12. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






13. Used in evaluating pricing design and contents of a menu






14. POS terminal used only for entering orders






15. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






16. Form of selling with no major party needed






17. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






18. Keys proframmable by management for specific menu items






19. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






20. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






21. Indicates the forms of payments used during a shift






22. Using sub recipes as part of a menu item recipe






23. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






24. Automatic form number reader






25. Key card - code based - smart card based - biometric






26. Energy Management system






27. Indicates to managers how well categories of menu items sell and when






28. Projects furure hotel revenue by using projected occupancy rates and room rates






29. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






30. Indicated total sold by each individual server during a shift






31. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






32. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






33. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






34. simultaneous buying and selling of an asset in order to profit from a price difference






35. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






36. Internet distribution systems






37. Indicates to managers how well individual products sell






38. Ensures all payments and charges are captured and recorded correctly.






39. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






40. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






41. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






42. Uses intranet - like the dell computer example. Supply chain technology






43. Apollo - Amadeus - Galileo - SABRE - TIAS






44. Uses an inprinted bar code rather than a manual server entry to access a guest check






45. Employee ordering needed supplies or information






46. Produces a continuous detailed record of all POS transactions






47. Calculates actual costs to idea costs to indicate areas that need tighter control






48. Price look up keys






49. Centrally controlled - individually controlled - and network controlled.






50. Summary of all relevant sales reports produced during a business week