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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Keyboard overlay for each meal period






2. Global distribution systems are owned by and used by...






3. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






4. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






5. Delineates reservation transactions and commisions payable - by travel agent






6. Summary of all relevant sales reports produced during a business week






7. Apollo - Amadeus - Galileo - SABRE - TIAS






8. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






9. POS printer that is expensive but good for slips and receipts. Quick and fast.






10. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






11. Form of selling with no major party needed






12. Non automated bar based on manual checking or honor system






13. Ensures all payments and charges are captured and recorded correctly.






14. Market Code






15. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






16. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






17. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






18. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






19. POS terminal used only for entering orders






20. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






21. Prevents info from one guest check from overwriting info from another






22. provides a daily summary of reservation records that were created - modified - or canceled






23. Indicates to managers how well individual products sell






24. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






25. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






26. Simultaneous processing






27. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






28. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






29. Global Distribution System






30. Energy Management system






31. Video display for kitchen orders






32. POS terminal used only for taking orders (no cash drawer)






33. Used in evaluating pricing design and contents of a menu






34. Indicated total sold by each individual server during a shift






35. Indicates expecte beverage income by category






36. Calculates actual costs to idea costs to indicate areas that need tighter control






37. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






38. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






39. Key card - code based - smart card based - biometric






40. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






41. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






42. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






43. POS printer that's good for printing orders






44. Uses an inprinted bar code rather than a manual server entry to access a guest check






45. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






46. Automatic slip feed






47. Centrally controlled - individually controlled - and network controlled.






48. Using sub recipes as part of a menu item recipe






49. Projects furure hotel revenue by using projected occupancy rates and room rates






50. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio







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