Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






2. Form of selling with no major party needed






3. Keys proframmable by management for specific menu items






4. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






5. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






6. Indicates to managers how well individual products sell






7. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






8. Selling through internet to the extranet - like online shopping






9. Produces a continuous detailed record of all POS transactions






10. POS printer that's good for printing orders






11. Indicates to managers how well categories of menu items sell and when






12. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






13. Automatic form number reader






14. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






15. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






16. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






17. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






18. Key card - code based - smart card based - biometric






19. Prevents info from one guest check from overwriting info from another






20. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






21. provides a daily summary of reservation records that were created - modified - or canceled






22. Lowest or highest selling price on a menu






23. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






24. Video display for kitchen orders






25. Employee ordering needed supplies or information






26. Uses intranet - like the dell computer example. Supply chain technology






27. Centrally controlled - individually controlled - and network controlled.






28. POS terminal used only for entering orders






29. Price look up keys






30. Apollo - Amadeus - Galileo - SABRE - TIAS






31. Travel agents - airlines - consumers






32. Safes and keycards use this technology for fingerprints - and scanners.






33. POS terminal used only for taking orders (no cash drawer)






34. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






35. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






36. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






37. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






38. An intermediary between a central reservation system and e-distribution channelse






39. Calculates actual costs to idea costs to indicate areas that need tighter control






40. Global Distribution System






41. Global distribution systems are owned by and used by...






42. Indicated total sold by each individual server during a shift






43. simultaneous buying and selling of an asset in order to profit from a price difference






44. Summary of all relevant sales reports produced during a business week






45. Indicates expecte beverage income by category






46. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






47. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






48. Automatic slip feed






49. Projects furure hotel revenue by using projected occupancy rates and room rates






50. Simultaneous processing