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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






2. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






3. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






4. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






5. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






6. Used in evaluating pricing design and contents of a menu






7. Prevents info from one guest check from overwriting info from another






8. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






9. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






10. Form of selling with no major party needed






11. Keys proframmable by management for specific menu items






12. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






13. Energy Management system






14. POS terminal used only for taking orders (no cash drawer)






15. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






16. Market Code






17. An intermediary between a central reservation system and e-distribution channelse






18. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






19. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






20. Uses an inprinted bar code rather than a manual server entry to access a guest check






21. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






22. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






23. Travel agents - airlines - consumers






24. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






25. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






26. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






27. Lowest or highest selling price on a menu






28. Calculates actual costs to idea costs to indicate areas that need tighter control






29. Employee ordering needed supplies or information






30. Simultaneous processing






31. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






32. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






33. simultaneous buying and selling of an asset in order to profit from a price difference






34. Video display for kitchen orders






35. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






36. Non automated bar based on manual checking or honor system






37. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






38. Automatic slip feed






39. Indicates the forms of payments used during a shift






40. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






41. POS terminal used only for entering orders






42. Global Distribution System






43. Indicates to managers how well individual products sell






44. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






45. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






46. Recipes used to create a part of a menu item






47. Selling through internet to the extranet - like online shopping






48. Produces a continuous detailed record of all POS transactions






49. Price look up keys






50. Apollo - Amadeus - Galileo - SABRE - TIAS