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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






2. Delineates reservation transactions and commisions payable - by travel agent






3. Selling through internet to the extranet - like online shopping






4. Key card - code based - smart card based - biometric






5. Indicates to managers how well individual products sell






6. Projects furure hotel revenue by using projected occupancy rates and room rates






7. Global Distribution System






8. POS terminal used only for taking orders (no cash drawer)






9. Using sub recipes as part of a menu item recipe






10. Apollo - Amadeus - Galileo - SABRE - TIAS






11. POS printer that is expensive but good for slips and receipts. Quick and fast.






12. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






13. Produces a continuous detailed record of all POS transactions






14. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






15. Keyboard overlay for each meal period






16. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






17. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






18. Centrally controlled - individually controlled - and network controlled.






19. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






20. POS printer that's good for printing orders






21. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






22. Lowest or highest selling price on a menu






23. Ensures all payments and charges are captured and recorded correctly.






24. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






25. Calculates actual costs to idea costs to indicate areas that need tighter control






26. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






27. Used in evaluating pricing design and contents of a menu






28. Automatic slip feed






29. Simultaneous processing






30. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






31. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






32. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






33. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






34. Global distribution systems are owned by and used by...






35. Prevents info from one guest check from overwriting info from another






36. Recipes used to create a part of a menu item






37. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






38. simultaneous buying and selling of an asset in order to profit from a price difference






39. Safes and keycards use this technology for fingerprints - and scanners.






40. Automated report showing amounts of individual products sold during a specified period of time






41. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






42. A hotel chain's reservation system in which all participating properties are contractually related






43. Indicates expecte beverage income by category






44. Internet distribution systems






45. Uses an inprinted bar code rather than a manual server entry to access a guest check






46. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






47. Indicates to managers how well categories of menu items sell and when






48. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






49. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






50. POS terminal used only for entering orders







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