Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






2. Indicates to managers how well categories of menu items sell and when






3. An intermediary between a central reservation system and e-distribution channelse






4. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






5. Summary of all relevant sales reports produced during a business week






6. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






7. Travel agents - airlines - consumers






8. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






9. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






10. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






11. Uses intranet - like the dell computer example. Supply chain technology






12. Market Code






13. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






14. Form of selling with no major party needed






15. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






16. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






17. Simultaneous processing






18. Keyboard overlay for each meal period






19. Prevents info from one guest check from overwriting info from another






20. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






21. Internet distribution systems






22. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






23. POS printer that is expensive but good for slips and receipts. Quick and fast.






24. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






25. Automatic form number reader






26. Safes and keycards use this technology for fingerprints - and scanners.






27. Recipes used to create a part of a menu item






28. Uses an inprinted bar code rather than a manual server entry to access a guest check






29. Used in evaluating pricing design and contents of a menu






30. Calculates actual costs to idea costs to indicate areas that need tighter control






31. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






32. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






33. A hotel chain's reservation system in which all participating properties are contractually related






34. Key card - code based - smart card based - biometric






35. POS printer that's good for printing orders






36. Automated report showing amounts of individual products sold during a specified period of time






37. Keys proframmable by management for specific menu items






38. Non automated bar based on manual checking or honor system






39. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






40. Video display for kitchen orders






41. Projects furure hotel revenue by using projected occupancy rates and room rates






42. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






43. Energy Management system






44. Lowest or highest selling price on a menu






45. Automatic slip feed






46. Employee ordering needed supplies or information






47. Global distribution systems are owned by and used by...






48. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






49. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






50. Indicates expecte beverage income by category