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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Distribution switch or bidirectional interface
PLU keys
Airlines; travel agents
Benefits of using a POS system
2. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers
Merchant model
Weekly sales spreadsheet
Cashier POS terminal
Marketing category report
3. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Fingerprint reader POS
Table Management Systems
Revenue forecast report
Biometrics in hotels
4. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Web based POS
Benefits of using a POS system
Extranet
B2B
5. Price look up keys
PLU keys
Product usage report
Weekly sales spreadsheet
Dot Matrix Print
6. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
Most POS systems are based on...
Intersell agency
Pre-set keys
Airlines; travel agents
7. Key card - code based - smart card based - biometric
Weekly sales spreadsheet
Sales mix report
Types of electronic in room safes
Outstanding guest checks report
8. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
Intersell agency
DSP (disp. serv. provider)
KDU
Marketing category report
9. POS terminal used only for taking orders (no cash drawer)
Cashier POS terminal
B2E
Pre check terminal
B2B
10. POS printer that's good for printing orders
AFNR
Dot Matrix Print
B2C
Wholesaler model and merchant model
11. Delineates reservation transactions and commisions payable - by travel agent
ASF
Commission agent report
Revenue forecast report
Most POS systems are based on...
12. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.
Big names of GDS programs
Internet corporation for assigned names and numbers
Sales category analysis report
Night Audit
13. Travel agents - airlines - consumers
Body motion sensor detector
ASF
Main users of GDS
Wholesaler model and merchant model
14. Calculates actual costs to idea costs to indicate areas that need tighter control
ASF
Price point
Postcosting
Night Audit
15. Global distribution systems are owned by and used by...
Airlines; travel agents
Web based POS
Fingerprint reader POS
DSP (disp. serv. provider)
16. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
Sales by major beverage category rport
Benefits of using a POS system
Wholesaler model and merchant model
PMS
17. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
Recipe chaining
Sales by beverage server report
Modifier keys
B2B
18. provides a daily summary of reservation records that were created - modified - or canceled
Field in PMS to put guest type
Menu board
Types of electronic in room safes
Reservation transaction record
19. Global Distribution System
Benefits of using a POS system
Big names of GDS programs
GDS
PMS
20. Centrally controlled - individually controlled - and network controlled.
Types of EMS
Sales by major beverage category rport
Global distribution system
IDS
21. Internet distribution systems
Sales mix report
Intersell agency
Product usage report
IDS
22. Form of selling with no major party needed
B2B
C2C
Affiliate reservation system
Intranet
23. Automatic form number reader
Product usage report
Outstanding guest checks report
ADNR
Commission agent report
24. Employee ordering needed supplies or information
B2E
Journal printer
Body motion sensor detector
Revenue management
25. Indicates to managers how well individual products sell
Intranet
EMS
Seamless integration
Sales mix report
26. Using sub recipes as part of a menu item recipe
Cashier POS terminal
Extranet
Main users of GDS
Recipe chaining
27. Selling through internet to the extranet - like online shopping
Sales by beverage server report
B2C
Journal printer
Marketing category report
28. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
Distribution switch or bidirectional interface
Revenue management
Internet corporation for assigned names and numbers
Microprocessor ELS
29. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
ASF
Fingerprint reader POS
Global distribution system
B2C
30. Indicates the forms of payments used during a shift
Settlement methods report
Commission agent report
Journal printer
Product usage report
31. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
Product usage report
Automated bar
Modifier keys
Biometrics in hotels
32. Market Code
Main users of GDS
Distribution switch or bidirectional interface
Arbitrage
Field in PMS to put guest type
33. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
Mechanical locking systems
Body motion sensor detector
Pre check terminal
PMS
34. An intermediary between a central reservation system and e-distribution channelse
Intersell agency
Commission agent report
DSP (disp. serv. provider)
Hardwired ELS
35. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
KDU
Microprocessor ELS
Intersell agency
Traditional mini bar
36. simultaneous buying and selling of an asset in order to profit from a price difference
B2E
Cashier POS terminal
Arbitrage
Server/Pre Check POS terminal
37. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue
Real time capability
IDS
Revenue management
Seamless integration
38. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
Postcosting
Server/Pre Check POS terminal
Intranet
Extranet
39. Summary of all relevant sales reports produced during a business week
Types of EMS
Big names of GDS programs
Marketing category report
Weekly sales spreadsheet
40. Lowest or highest selling price on a menu
AFNR
Price point
Thermal Printer
Big names of GDS programs
41. Simultaneous processing
Most POS systems are based on...
Weekly sales spreadsheet
Real time capability
Sales mix report
42. Automated report showing amounts of individual products sold during a specified period of time
Sales category analysis report
Electronic Locking System
Product usage report
ADNR
43. Safes and keycards use this technology for fingerprints - and scanners.
Price point
Sales by major beverage category rport
Fingerprint reader POS
Biometrics in hotels
44. Video display for kitchen orders
B2B
KDU
Dot Matrix Print
Main users of GDS
45. Uses intranet - like the dell computer example. Supply chain technology
GDS
KDU
Hardwired ELS
B2B
46. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
Microprocessor ELS
Traditional mini bar
Extranet
Internet corporation for assigned names and numbers
47. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
Outstanding guest checks report
Modifier keys
ADNR
C2C
48. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
Postcosting
Mechanical locking systems
Global distribution system
Automated bar
49. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Benefits of using a POS system
Body motion sensor detector
Fingerprint reader POS
Sub recipe
50. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.
Body motion sensor detector
Server/Pre Check POS terminal
PMS
PLU keys