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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






2. Uses an inprinted bar code rather than a manual server entry to access a guest check






3. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






4. Calculates actual costs to idea costs to indicate areas that need tighter control






5. An intermediary between a central reservation system and e-distribution channelse






6. Safes and keycards use this technology for fingerprints - and scanners.






7. Indicates to managers how well categories of menu items sell and when






8. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






9. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






10. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






11. Price look up keys






12. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






13. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






14. Keyboard overlay for each meal period






15. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






16. Uses intranet - like the dell computer example. Supply chain technology






17. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






18. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






19. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






20. Automatic slip feed






21. Automated report showing amounts of individual products sold during a specified period of time






22. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






23. Ensures all payments and charges are captured and recorded correctly.






24. Prevents info from one guest check from overwriting info from another






25. A hotel chain's reservation system in which all participating properties are contractually related






26. provides a daily summary of reservation records that were created - modified - or canceled






27. Indicated total sold by each individual server during a shift






28. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






29. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






30. Indicates the forms of payments used during a shift






31. POS terminal used only for entering orders






32. Automatic form number reader






33. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






34. POS printer that is expensive but good for slips and receipts. Quick and fast.






35. Projects furure hotel revenue by using projected occupancy rates and room rates






36. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






37. POS terminal used only for taking orders (no cash drawer)






38. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






39. simultaneous buying and selling of an asset in order to profit from a price difference






40. Keys proframmable by management for specific menu items






41. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






42. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






43. POS printer that's good for printing orders






44. Centrally controlled - individually controlled - and network controlled.






45. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






46. Market Code






47. Recipes used to create a part of a menu item






48. Indicates expecte beverage income by category






49. Produces a continuous detailed record of all POS transactions






50. Global distribution systems are owned by and used by...