Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A hotel chain's reservation system in which all participating properties are contractually related






2. Automatic form number reader






3. POS printer that is expensive but good for slips and receipts. Quick and fast.






4. Uses intranet - like the dell computer example. Supply chain technology






5. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






6. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






7. An intermediary between a central reservation system and e-distribution channelse






8. Prevents info from one guest check from overwriting info from another






9. POS terminal used only for entering orders






10. Produces a continuous detailed record of all POS transactions






11. simultaneous buying and selling of an asset in order to profit from a price difference






12. Indicates the forms of payments used during a shift






13. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






14. Keyboard overlay for each meal period






15. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






16. Energy Management system






17. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






18. Indicated total sold by each individual server during a shift






19. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






20. Employee ordering needed supplies or information






21. Automatic slip feed






22. POS printer that's good for printing orders






23. Travel agents - airlines - consumers






24. Non automated bar based on manual checking or honor system






25. Automated report showing amounts of individual products sold during a specified period of time






26. Uses an inprinted bar code rather than a manual server entry to access a guest check






27. Delineates reservation transactions and commisions payable - by travel agent






28. Ensures all payments and charges are captured and recorded correctly.






29. POS terminal used only for taking orders (no cash drawer)






30. Form of selling with no major party needed






31. Centrally controlled - individually controlled - and network controlled.






32. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






33. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






34. Price look up keys






35. Used in evaluating pricing design and contents of a menu






36. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






37. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






38. Global distribution systems are owned by and used by...






39. Selling through internet to the extranet - like online shopping






40. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






41. Apollo - Amadeus - Galileo - SABRE - TIAS






42. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






43. Global Distribution System






44. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






45. Internet distribution systems






46. Indicates to managers how well categories of menu items sell and when






47. Projects furure hotel revenue by using projected occupancy rates and room rates






48. Calculates actual costs to idea costs to indicate areas that need tighter control






49. Market Code






50. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.