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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






2. Ensures all payments and charges are captured and recorded correctly.






3. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






4. Global Distribution System






5. Indicates expecte beverage income by category






6. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






7. POS terminal used only for entering orders






8. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






9. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






10. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






11. provides a daily summary of reservation records that were created - modified - or canceled






12. Indicates to managers how well individual products sell






13. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






14. Keys proframmable by management for specific menu items






15. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






16. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






17. An intermediary between a central reservation system and e-distribution channelse






18. Apollo - Amadeus - Galileo - SABRE - TIAS






19. Employee ordering needed supplies or information






20. A hotel chain's reservation system in which all participating properties are contractually related






21. Automatic form number reader






22. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






23. Centrally controlled - individually controlled - and network controlled.






24. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






25. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






26. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






27. Keyboard overlay for each meal period






28. Automated report showing amounts of individual products sold during a specified period of time






29. Using sub recipes as part of a menu item recipe






30. Energy Management system






31. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






32. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






33. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






34. Form of selling with no major party needed






35. Used in evaluating pricing design and contents of a menu






36. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






37. Produces a continuous detailed record of all POS transactions






38. Key card - code based - smart card based - biometric






39. Automatic slip feed






40. Delineates reservation transactions and commisions payable - by travel agent






41. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






42. Market Code






43. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






44. Safes and keycards use this technology for fingerprints - and scanners.






45. Recipes used to create a part of a menu item






46. Indicates to managers how well categories of menu items sell and when






47. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






48. Uses intranet - like the dell computer example. Supply chain technology






49. Video display for kitchen orders






50. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server







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