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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
Mechanical locking systems
Web 2.0
Automated bar
Outstanding guest checks report
2. Uses an inprinted bar code rather than a manual server entry to access a guest check
Hardwired ELS
AFNR
Internet
PMS
3. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
GDS
Marketing category report
Commission agent report
Sales mix report
4. Calculates actual costs to idea costs to indicate areas that need tighter control
Airlines; travel agents
Postcosting
Main users of GDS
ADNR
5. An intermediary between a central reservation system and e-distribution channelse
Most POS systems are based on...
Intersell agency
DSP (disp. serv. provider)
GDS
6. Safes and keycards use this technology for fingerprints - and scanners.
Biometrics in hotels
AFNR
B2E
Fingerprint reader POS
7. Indicates to managers how well categories of menu items sell and when
DSP (disp. serv. provider)
Revenue forecast report
Sales category analysis report
Big names of GDS programs
8. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
Arbitrage
ASF
Outstanding guest checks report
Server/Pre Check POS terminal
9. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Airlines; travel agents
Cashier POS terminal
IDS
Sales mix report
10. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.
Real time capability
Product usage report
Most POS systems are based on...
Internet corporation for assigned names and numbers
11. Price look up keys
Journal printer
PLU keys
Thermal Printer
ASF
12. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
Outstanding guest checks report
Wholesaler model and merchant model
Seamless integration
Distribution switch or bidirectional interface
13. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Airlines; travel agents
Recipe chaining
Benefits of using a POS system
Thermal Printer
14. Keyboard overlay for each meal period
Menu board
Revenue management
Menu engineering
Internet corporation for assigned names and numbers
15. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
EMS
Revenue forecast report
Modifier keys
Airlines; travel agents
16. Uses intranet - like the dell computer example. Supply chain technology
B2B
Sales mix report
Weekly sales spreadsheet
Microprocessor ELS
17. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.
IDS
Semi automated bar
PLU keys
Web 2.0
18. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
GDS
Most POS systems are based on...
Hardwired ELS
IDS
19. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
Mechanical locking systems
Intranet
Journal printer
Airlines; travel agents
20. Automatic slip feed
Sales by beverage server report
Traditional mini bar
ASF
Big names of GDS programs
21. Automated report showing amounts of individual products sold during a specified period of time
Marketing category report
Mechanical locking systems
IDS
Product usage report
22. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.
Electronic Locking System
Types of EMS
Sub recipe
Benefits of using a POS system
23. Ensures all payments and charges are captured and recorded correctly.
Night Audit
IDS
Price point
Revenue management
24. Prevents info from one guest check from overwriting info from another
Modifier keys
ADNR
ASF
Intranet
25. A hotel chain's reservation system in which all participating properties are contractually related
Revenue management
Affiliate reservation system
Web 2.0
Sales mix report
26. provides a daily summary of reservation records that were created - modified - or canceled
Table Management Systems
Reservation transaction record
B2B
Price point
27. Indicated total sold by each individual server during a shift
Sales by beverage server report
Weekly sales spreadsheet
IDS
Server/Pre Check POS terminal
28. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
Server/Pre Check POS terminal
Traditional mini bar
Intersell agency
Sales mix report
29. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Fingerprint reader POS
Table Management Systems
Internet corporation for assigned names and numbers
Reservation transaction record
30. Indicates the forms of payments used during a shift
Recipe chaining
Intersell agency
Modifier keys
Settlement methods report
31. POS terminal used only for entering orders
Server/Pre Check POS terminal
Main users of GDS
Dot Matrix Print
Revenue management
32. Automatic form number reader
ADNR
Reservation transaction record
Dot Matrix Print
Intersell agency
33. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue
Types of electronic in room safes
Revenue management
Modifier keys
Global distribution system
34. POS printer that is expensive but good for slips and receipts. Quick and fast.
Pre-set keys
Electronic Locking System
Thermal Printer
Arbitrage
35. Projects furure hotel revenue by using projected occupancy rates and room rates
Airlines; travel agents
Revenue forecast report
Hardwired ELS
KDU
36. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
Table Management Systems
Most POS systems are based on...
DSP (disp. serv. provider)
Big names of GDS programs
37. POS terminal used only for taking orders (no cash drawer)
Pre check terminal
Outstanding guest checks report
Types of electronic in room safes
B2C
38. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system
Seamless integration
Internet corporation for assigned names and numbers
Revenue management
B2C
39. simultaneous buying and selling of an asset in order to profit from a price difference
Sales by beverage server report
Arbitrage
Hardwired ELS
Journal printer
40. Keys proframmable by management for specific menu items
Pre-set keys
Intranet
Distribution switch or bidirectional interface
ASF
41. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
Semi automated bar
C2C
Merchant model
Outstanding guest checks report
42. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Seamless integration
Table Management Systems
PLU keys
Affiliate reservation system
43. POS printer that's good for printing orders
Electronic Locking System
Revenue management
Modifier keys
Dot Matrix Print
44. Centrally controlled - individually controlled - and network controlled.
Commission agent report
Seamless integration
Journal printer
Types of EMS
45. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
Web 2.0
ASF
Revenue management
Intranet
46. Market Code
Field in PMS to put guest type
AFNR
Wholesaler model and merchant model
Automated bar
47. Recipes used to create a part of a menu item
Sub recipe
B2E
Intranet
Table Management Systems
48. Indicates expecte beverage income by category
Sales by major beverage category rport
Most POS systems are based on...
Price point
B2E
49. Produces a continuous detailed record of all POS transactions
Hardwired ELS
Journal printer
PLU keys
Revenue management
50. Global distribution systems are owned by and used by...
Affiliate reservation system
Outstanding guest checks report
Airlines; travel agents
Automated bar