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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Projects furure hotel revenue by using projected occupancy rates and room rates
Revenue forecast report
Postcosting
Marketing category report
Biometrics in hotels
2. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Fingerprint reader POS
Dot Matrix Print
KDU
AFNR
3. Uses an inprinted bar code rather than a manual server entry to access a guest check
C2C
AFNR
Automated bar
Fingerprint reader POS
4. Apollo - Amadeus - Galileo - SABRE - TIAS
IDS
Big names of GDS programs
Sales mix report
Outstanding guest checks report
5. POS terminal used only for taking orders (no cash drawer)
Global distribution system
Traditional mini bar
Real time capability
Pre check terminal
6. Lowest or highest selling price on a menu
Commission agent report
Price point
Table Management Systems
Traditional mini bar
7. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.
Web 2.0
Menu board
Automated bar
Dot Matrix Print
8. Prevents info from one guest check from overwriting info from another
Menu engineering
Airlines; travel agents
ASF
Merchant model
9. Indicates to managers how well individual products sell
C2C
Sales mix report
Extranet
PLU keys
10. POS printer that is expensive but good for slips and receipts. Quick and fast.
Most POS systems are based on...
Thermal Printer
KDU
Settlement methods report
11. Indicates expecte beverage income by category
Global distribution system
Marketing category report
Revenue management
Sales by major beverage category rport
12. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers
Thermal Printer
ASF
Merchant model
Table Management Systems
13. Keyboard overlay for each meal period
Menu board
Sales by beverage server report
Outstanding guest checks report
Night Audit
14. Simultaneous processing
ASF
Web 2.0
Traditional mini bar
Real time capability
15. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Table Management Systems
Wholesaler model and merchant model
PMS
Sales by beverage server report
16. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
Dot Matrix Print
PMS
Revenue forecast report
B2B
17. Price look up keys
Seamless integration
Recipe chaining
Pre check terminal
PLU keys
18. Global distribution systems are owned by and used by...
Price point
Product usage report
Types of EMS
Airlines; travel agents
19. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
Field in PMS to put guest type
Commission agent report
Revenue management
Wholesaler model and merchant model
20. Automatic slip feed
Semi automated bar
ASF
Hardwired ELS
Product usage report
21. Used in evaluating pricing design and contents of a menu
C2C
Menu engineering
IDS
B2C
22. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
Automated bar
Recipe chaining
Sales category analysis report
Electronic Locking System
23. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
Web 2.0
Menu board
Night Audit
Mechanical locking systems
24. Internet distribution systems
DSP (disp. serv. provider)
IDS
Web 2.0
AFNR
25. POS printer that's good for printing orders
Dot Matrix Print
Distribution switch or bidirectional interface
EMS
Hardwired ELS
26. Centrally controlled - individually controlled - and network controlled.
Pre check terminal
GDS
Types of EMS
Thermal Printer
27. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
KDU
Hardwired ELS
Biometrics in hotels
Night Audit
28. POS terminal used only for entering orders
Real time capability
AFNR
Server/Pre Check POS terminal
KDU
29. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Intranet
ASF
EMS
Extranet
30. An intermediary between a central reservation system and e-distribution channelse
IDS
DSP (disp. serv. provider)
Affiliate reservation system
C2C
31. Video display for kitchen orders
GDS
ADNR
KDU
Airlines; travel agents
32. Automated report showing amounts of individual products sold during a specified period of time
Thermal Printer
Dot Matrix Print
Electronic Locking System
Product usage report
33. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
Web based POS
Sales mix report
Intranet
Web 2.0
34. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.
ASF
Settlement methods report
Body motion sensor detector
Internet
35. Ensures all payments and charges are captured and recorded correctly.
Thermal Printer
Night Audit
Main users of GDS
PMS
36. A hotel chain's reservation system in which all participating properties are contractually related
DSP (disp. serv. provider)
Cashier POS terminal
Affiliate reservation system
Real time capability
37. Summary of all relevant sales reports produced during a business week
Hardwired ELS
Sub recipe
Postcosting
Weekly sales spreadsheet
38. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Web based POS
Cashier POS terminal
Affiliate reservation system
Semi automated bar
39. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
Intersell agency
Marketing category report
Weekly sales spreadsheet
Microprocessor ELS
40. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
PMS
Hardwired ELS
Web based POS
Modifier keys
41. Indicates to managers how well categories of menu items sell and when
PLU keys
Sales category analysis report
DSP (disp. serv. provider)
Global distribution system
42. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.
Internet
Thermal Printer
Sales by beverage server report
Revenue forecast report
43. Selling through internet to the extranet - like online shopping
Arbitrage
Web 2.0
B2C
Revenue management
44. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system
Price point
Electronic Locking System
Types of EMS
Seamless integration
45. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.
Types of EMS
Table Management Systems
Electronic Locking System
Seamless integration
46. Produces a continuous detailed record of all POS transactions
Journal printer
Mechanical locking systems
Main users of GDS
Night Audit
47. Calculates actual costs to idea costs to indicate areas that need tighter control
Big names of GDS programs
Postcosting
Electronic Locking System
Pre check terminal
48. Safes and keycards use this technology for fingerprints - and scanners.
Cashier POS terminal
Commission agent report
Biometrics in hotels
Extranet
49. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
Global distribution system
Internet
Outstanding guest checks report
Fingerprint reader POS
50. simultaneous buying and selling of an asset in order to profit from a price difference
Arbitrage
Table Management Systems
DSP (disp. serv. provider)
IDS