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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






2. POS terminal used only for entering orders






3. Energy Management system






4. Travel agents - airlines - consumers






5. Form of selling with no major party needed






6. Apollo - Amadeus - Galileo - SABRE - TIAS






7. POS terminal used only for taking orders (no cash drawer)






8. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






9. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






10. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






11. Projects furure hotel revenue by using projected occupancy rates and room rates






12. Keys proframmable by management for specific menu items






13. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






14. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






15. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






16. Safes and keycards use this technology for fingerprints - and scanners.






17. Non automated bar based on manual checking or honor system






18. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






19. Simultaneous processing






20. Indicates expecte beverage income by category






21. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






22. Produces a continuous detailed record of all POS transactions






23. Indicates the forms of payments used during a shift






24. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






25. Calculates actual costs to idea costs to indicate areas that need tighter control






26. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






27. Global Distribution System






28. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






29. Automated report showing amounts of individual products sold during a specified period of time






30. Employee ordering needed supplies or information






31. Used in evaluating pricing design and contents of a menu






32. Uses an inprinted bar code rather than a manual server entry to access a guest check






33. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






34. Keyboard overlay for each meal period






35. An intermediary between a central reservation system and e-distribution channelse






36. Video display for kitchen orders






37. Lowest or highest selling price on a menu






38. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






39. A hotel chain's reservation system in which all participating properties are contractually related






40. Ensures all payments and charges are captured and recorded correctly.






41. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






42. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






43. Selling through internet to the extranet - like online shopping






44. Using sub recipes as part of a menu item recipe






45. POS printer that is expensive but good for slips and receipts. Quick and fast.






46. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






47. provides a daily summary of reservation records that were created - modified - or canceled






48. Indicated total sold by each individual server during a shift






49. Delineates reservation transactions and commisions payable - by travel agent






50. Internet distribution systems