Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Summary of all relevant sales reports produced during a business week






2. simultaneous buying and selling of an asset in order to profit from a price difference






3. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






4. Travel agents - airlines - consumers






5. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






6. Ensures all payments and charges are captured and recorded correctly.






7. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






8. Indicates expecte beverage income by category






9. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






10. A hotel chain's reservation system in which all participating properties are contractually related






11. Internet distribution systems






12. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






13. Automated report showing amounts of individual products sold during a specified period of time






14. Safes and keycards use this technology for fingerprints - and scanners.






15. Produces a continuous detailed record of all POS transactions






16. POS printer that's good for printing orders






17. Using sub recipes as part of a menu item recipe






18. Uses an inprinted bar code rather than a manual server entry to access a guest check






19. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






20. Lowest or highest selling price on a menu






21. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






22. Simultaneous processing






23. Centrally controlled - individually controlled - and network controlled.






24. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






25. Delineates reservation transactions and commisions payable - by travel agent






26. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






27. Keyboard overlay for each meal period






28. Prevents info from one guest check from overwriting info from another






29. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






30. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






31. Keys proframmable by management for specific menu items






32. Key card - code based - smart card based - biometric






33. POS terminal used only for taking orders (no cash drawer)






34. Uses intranet - like the dell computer example. Supply chain technology






35. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






36. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






37. Indicated total sold by each individual server during a shift






38. Used in evaluating pricing design and contents of a menu






39. Energy Management system






40. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






41. Automatic form number reader






42. Video display for kitchen orders






43. Selling through internet to the extranet - like online shopping






44. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






45. Price look up keys






46. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






47. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






48. Market Code






49. Indicates to managers how well individual products sell






50. Automatic slip feed