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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A hotel chain's reservation system in which all participating properties are contractually related






2. Keys proframmable by management for specific menu items






3. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






4. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






5. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






6. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






7. An intermediary between a central reservation system and e-distribution channelse






8. Centrally controlled - individually controlled - and network controlled.






9. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






10. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






11. Prevents info from one guest check from overwriting info from another






12. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






13. Uses an inprinted bar code rather than a manual server entry to access a guest check






14. Non automated bar based on manual checking or honor system






15. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






16. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






17. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






18. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






19. Form of selling with no major party needed






20. Travel agents - airlines - consumers






21. Market Code






22. Keyboard overlay for each meal period






23. POS printer that's good for printing orders






24. Used in evaluating pricing design and contents of a menu






25. Summary of all relevant sales reports produced during a business week






26. Recipes used to create a part of a menu item






27. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






28. Energy Management system






29. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






30. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






31. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






32. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






33. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






34. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






35. Indicates the forms of payments used during a shift






36. Ensures all payments and charges are captured and recorded correctly.






37. Indicates expecte beverage income by category






38. Global Distribution System






39. Indicates to managers how well categories of menu items sell and when






40. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






41. POS terminal used only for entering orders






42. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






43. Internet distribution systems






44. Lowest or highest selling price on a menu






45. Simultaneous processing






46. provides a daily summary of reservation records that were created - modified - or canceled






47. Automatic form number reader






48. Indicated total sold by each individual server during a shift






49. Global distribution systems are owned by and used by...






50. POS printer that is expensive but good for slips and receipts. Quick and fast.