Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






2. Indicates the forms of payments used during a shift






3. Non automated bar based on manual checking or honor system






4. Video display for kitchen orders






5. Uses an inprinted bar code rather than a manual server entry to access a guest check






6. Ensures all payments and charges are captured and recorded correctly.






7. POS terminal used only for taking orders (no cash drawer)






8. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






9. Prevents info from one guest check from overwriting info from another






10. Automatic form number reader






11. Selling through internet to the extranet - like online shopping






12. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






13. Employee ordering needed supplies or information






14. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






15. Key card - code based - smart card based - biometric






16. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






17. Keys proframmable by management for specific menu items






18. Automatic slip feed






19. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






20. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






21. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






22. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






23. Apollo - Amadeus - Galileo - SABRE - TIAS






24. POS terminal used only for entering orders






25. Keyboard overlay for each meal period






26. An intermediary between a central reservation system and e-distribution channelse






27. Uses intranet - like the dell computer example. Supply chain technology






28. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






29. Lowest or highest selling price on a menu






30. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






31. Calculates actual costs to idea costs to indicate areas that need tighter control






32. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






33. Form of selling with no major party needed






34. simultaneous buying and selling of an asset in order to profit from a price difference






35. Used in evaluating pricing design and contents of a menu






36. Indicates to managers how well individual products sell






37. Indicates expecte beverage income by category






38. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






39. POS printer that's good for printing orders






40. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






41. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






42. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






43. Global distribution systems are owned by and used by...






44. Summary of all relevant sales reports produced during a business week






45. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






46. Travel agents - airlines - consumers






47. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






48. POS printer that is expensive but good for slips and receipts. Quick and fast.






49. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






50. Using sub recipes as part of a menu item recipe