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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Automated report showing amounts of individual products sold during a specified period of time
Merchant model
PLU keys
Product usage report
B2B
2. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
Types of EMS
Pre-set keys
PMS
Traditional mini bar
3. Produces a continuous detailed record of all POS transactions
Real time capability
Automated bar
Semi automated bar
Journal printer
4. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue
Revenue management
Microprocessor ELS
Sales mix report
Big names of GDS programs
5. POS printer that is expensive but good for slips and receipts. Quick and fast.
Airlines; travel agents
Thermal Printer
Semi automated bar
Most POS systems are based on...
6. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
Modifier keys
Distribution switch or bidirectional interface
Journal printer
Global distribution system
7. Keyboard overlay for each meal period
Internet
B2C
Menu board
Benefits of using a POS system
8. Price look up keys
PLU keys
Table Management Systems
Settlement methods report
Sales by beverage server report
9. Apollo - Amadeus - Galileo - SABRE - TIAS
Big names of GDS programs
Web 2.0
B2C
Recipe chaining
10. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
Outstanding guest checks report
Internet corporation for assigned names and numbers
Commission agent report
Server/Pre Check POS terminal
11. Recipes used to create a part of a menu item
B2C
Journal printer
Sub recipe
Marketing category report
12. Internet distribution systems
Seamless integration
Marketing category report
Product usage report
IDS
13. Calculates actual costs to idea costs to indicate areas that need tighter control
B2B
Table Management Systems
Types of electronic in room safes
Postcosting
14. Projects furure hotel revenue by using projected occupancy rates and room rates
Thermal Printer
Settlement methods report
KDU
Revenue forecast report
15. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.
AFNR
Body motion sensor detector
Price point
Field in PMS to put guest type
16. Selling through internet to the extranet - like online shopping
IDS
Benefits of using a POS system
B2C
Big names of GDS programs
17. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
Intersell agency
Intranet
Menu board
Mechanical locking systems
18. Market Code
Dot Matrix Print
Settlement methods report
Microprocessor ELS
Field in PMS to put guest type
19. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers
Merchant model
Web 2.0
DSP (disp. serv. provider)
Types of electronic in room safes
20. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
B2E
Mechanical locking systems
Journal printer
Commission agent report
21. Delineates reservation transactions and commisions payable - by travel agent
Intranet
Real time capability
Arbitrage
Commission agent report
22. Uses an inprinted bar code rather than a manual server entry to access a guest check
Reservation transaction record
Sales by beverage server report
PMS
AFNR
23. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.
Types of EMS
Web 2.0
Settlement methods report
Web based POS
24. Keys proframmable by management for specific menu items
Pre-set keys
Merchant model
Internet
GDS
25. Centrally controlled - individually controlled - and network controlled.
Price point
Types of EMS
Types of electronic in room safes
Intersell agency
26. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
Microprocessor ELS
Server/Pre Check POS terminal
Outstanding guest checks report
PLU keys
27. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
DSP (disp. serv. provider)
Sales mix report
Traditional mini bar
Marketing category report
28. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.
Internet corporation for assigned names and numbers
Biometrics in hotels
Sales by beverage server report
Internet
29. Form of selling with no major party needed
KDU
Cashier POS terminal
Pre-set keys
C2C
30. POS terminal used only for taking orders (no cash drawer)
Pre check terminal
Web 2.0
Semi automated bar
Sales by major beverage category rport
31. Safes and keycards use this technology for fingerprints - and scanners.
IDS
Biometrics in hotels
ASF
B2B
32. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system
Weekly sales spreadsheet
Seamless integration
Revenue management
Menu board
33. Employee ordering needed supplies or information
Internet
B2E
ASF
Settlement methods report
34. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Sales category analysis report
Big names of GDS programs
IDS
Extranet
35. Indicated total sold by each individual server during a shift
Sales by beverage server report
Pre check terminal
Microprocessor ELS
Fingerprint reader POS
36. Indicates to managers how well categories of menu items sell and when
Marketing category report
Dot Matrix Print
Sales by beverage server report
Sales category analysis report
37. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Menu engineering
Cashier POS terminal
Product usage report
Sales by beverage server report
38. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
Modifier keys
Hardwired ELS
Menu engineering
Most POS systems are based on...
39. Automatic slip feed
ASF
Sales by major beverage category rport
ASF
Journal printer
40. Video display for kitchen orders
Extranet
KDU
Table Management Systems
B2C
41. An intermediary between a central reservation system and e-distribution channelse
KDU
Server/Pre Check POS terminal
Automated bar
DSP (disp. serv. provider)
42. POS printer that's good for printing orders
Dot Matrix Print
Electronic Locking System
Merchant model
B2C
43. Using sub recipes as part of a menu item recipe
Internet
Recipe chaining
Commission agent report
PMS
44. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Benefits of using a POS system
Sub recipe
Fingerprint reader POS
Pre check terminal
45. Lowest or highest selling price on a menu
Outstanding guest checks report
C2C
Price point
Traditional mini bar
46. Energy Management system
Pre check terminal
EMS
Extranet
Web based POS
47. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
Commission agent report
ASF
Modifier keys
Airlines; travel agents
48. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Intranet
Airlines; travel agents
Table Management Systems
Main users of GDS
49. Ensures all payments and charges are captured and recorded correctly.
B2E
Internet corporation for assigned names and numbers
Night Audit
PMS
50. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
GDS
ASF
Wholesaler model and merchant model
Extranet