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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






2. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






3. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






4. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






5. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






6. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






7. Projects furure hotel revenue by using projected occupancy rates and room rates






8. Indicates to managers how well individual products sell






9. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






10. Delineates reservation transactions and commisions payable - by travel agent






11. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






12. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






13. Using sub recipes as part of a menu item recipe






14. Form of selling with no major party needed






15. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






16. An intermediary between a central reservation system and e-distribution channelse






17. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






18. POS printer that's good for printing orders






19. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






20. Automatic slip feed






21. Indicates expecte beverage income by category






22. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






23. Simultaneous processing






24. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






25. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






26. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






27. Non automated bar based on manual checking or honor system






28. Key card - code based - smart card based - biometric






29. POS printer that is expensive but good for slips and receipts. Quick and fast.






30. Global Distribution System






31. Indicates to managers how well categories of menu items sell and when






32. Energy Management system






33. Internet distribution systems






34. Indicates the forms of payments used during a shift






35. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






36. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






37. Market Code






38. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






39. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






40. Calculates actual costs to idea costs to indicate areas that need tighter control






41. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






42. provides a daily summary of reservation records that were created - modified - or canceled






43. Centrally controlled - individually controlled - and network controlled.






44. Uses an inprinted bar code rather than a manual server entry to access a guest check






45. Video display for kitchen orders






46. Summary of all relevant sales reports produced during a business week






47. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






48. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






49. Price look up keys






50. Automated report showing amounts of individual products sold during a specified period of time