Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Employee ordering needed supplies or information






2. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






3. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






4. Selling through internet to the extranet - like online shopping






5. simultaneous buying and selling of an asset in order to profit from a price difference






6. Keyboard overlay for each meal period






7. Using sub recipes as part of a menu item recipe






8. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






9. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






10. Uses intranet - like the dell computer example. Supply chain technology






11. Apollo - Amadeus - Galileo - SABRE - TIAS






12. Indicated total sold by each individual server during a shift






13. Automated report showing amounts of individual products sold during a specified period of time






14. Centrally controlled - individually controlled - and network controlled.






15. Market Code






16. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






17. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






18. An intermediary between a central reservation system and e-distribution channelse






19. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






20. Prevents info from one guest check from overwriting info from another






21. Indicates to managers how well individual products sell






22. Indicates the forms of payments used during a shift






23. POS printer that's good for printing orders






24. Internet distribution systems






25. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






26. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






27. Keys proframmable by management for specific menu items






28. POS terminal used only for taking orders (no cash drawer)






29. provides a daily summary of reservation records that were created - modified - or canceled






30. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






31. Projects furure hotel revenue by using projected occupancy rates and room rates






32. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






33. Indicates expecte beverage income by category






34. Safes and keycards use this technology for fingerprints - and scanners.






35. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






36. POS printer that is expensive but good for slips and receipts. Quick and fast.






37. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






38. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






39. Delineates reservation transactions and commisions payable - by travel agent






40. Global distribution systems are owned by and used by...






41. Produces a continuous detailed record of all POS transactions






42. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






43. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






44. Ensures all payments and charges are captured and recorded correctly.






45. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






46. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






47. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






48. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






49. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






50. Price look up keys