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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
Product usage report
Marketing category report
Most POS systems are based on...
Global distribution system
2. Keys proframmable by management for specific menu items
PMS
Global distribution system
Pre-set keys
PLU keys
3. Keyboard overlay for each meal period
Wholesaler model and merchant model
Menu board
Types of electronic in room safes
Night Audit
4. Travel agents - airlines - consumers
Electronic Locking System
Intersell agency
Main users of GDS
KDU
5. Prevents info from one guest check from overwriting info from another
Field in PMS to put guest type
Extranet
Postcosting
ASF
6. POS printer that's good for printing orders
Electronic Locking System
Dot Matrix Print
Biometrics in hotels
Sales by beverage server report
7. Produces a continuous detailed record of all POS transactions
Journal printer
Outstanding guest checks report
Wholesaler model and merchant model
PLU keys
8. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
Mechanical locking systems
Marketing category report
Menu board
Cashier POS terminal
9. Non automated bar based on manual checking or honor system
Intranet
Journal printer
Traditional mini bar
EMS
10. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.
Affiliate reservation system
Most POS systems are based on...
Internet corporation for assigned names and numbers
Automated bar
11. Summary of all relevant sales reports produced during a business week
Table Management Systems
ADNR
Outstanding guest checks report
Weekly sales spreadsheet
12. Apollo - Amadeus - Galileo - SABRE - TIAS
Settlement methods report
Merchant model
Big names of GDS programs
Arbitrage
13. Ensures all payments and charges are captured and recorded correctly.
KDU
Body motion sensor detector
Night Audit
B2B
14. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.
Internet
Web based POS
Web 2.0
Cashier POS terminal
15. Indicates to managers how well individual products sell
ADNR
Server/Pre Check POS terminal
Sales mix report
Intranet
16. Indicates to managers how well categories of menu items sell and when
Sales by major beverage category rport
GDS
Sales category analysis report
Semi automated bar
17. Selling through internet to the extranet - like online shopping
Most POS systems are based on...
Real time capability
B2C
Intranet
18. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
Semi automated bar
Journal printer
Electronic Locking System
DSP (disp. serv. provider)
19. Form of selling with no major party needed
Commission agent report
Product usage report
Web 2.0
C2C
20. Safes and keycards use this technology for fingerprints - and scanners.
Biometrics in hotels
Revenue forecast report
Arbitrage
Real time capability
21. POS terminal used only for taking orders (no cash drawer)
Revenue management
PMS
Field in PMS to put guest type
Pre check terminal
22. Indicates expecte beverage income by category
Types of EMS
Sales by major beverage category rport
Menu board
B2C
23. Used in evaluating pricing design and contents of a menu
Mechanical locking systems
Menu engineering
Commission agent report
Web based POS
24. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.
Recipe chaining
B2B
Internet
PMS
25. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
B2C
Mechanical locking systems
Commission agent report
Sales mix report
26. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system
Weekly sales spreadsheet
Seamless integration
PLU keys
Arbitrage
27. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
Most POS systems are based on...
Server/Pre Check POS terminal
Recipe chaining
Menu engineering
28. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
Intranet
PMS
Sales category analysis report
Affiliate reservation system
29. Price look up keys
AFNR
PLU keys
Pre check terminal
Menu board
30. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.
Journal printer
Electronic Locking System
Mechanical locking systems
Web 2.0
31. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.
Body motion sensor detector
DSP (disp. serv. provider)
Sub recipe
Mechanical locking systems
32. Automatic slip feed
DSP (disp. serv. provider)
Modifier keys
Journal printer
ASF
33. Indicates the forms of payments used during a shift
Global distribution system
Price point
Dot Matrix Print
Settlement methods report
34. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Cashier POS terminal
Web based POS
Benefits of using a POS system
Dot Matrix Print
35. provides a daily summary of reservation records that were created - modified - or canceled
Outstanding guest checks report
Reservation transaction record
Pre-set keys
Wholesaler model and merchant model
36. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
Affiliate reservation system
Hardwired ELS
Microprocessor ELS
Postcosting
37. Employee ordering needed supplies or information
B2E
ASF
Intranet
Cashier POS terminal
38. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue
Settlement methods report
Revenue management
Revenue forecast report
B2E
39. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
Outstanding guest checks report
IDS
Thermal Printer
ADNR
40. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
KDU
Weekly sales spreadsheet
Mechanical locking systems
Table Management Systems
41. Lowest or highest selling price on a menu
Menu engineering
Revenue management
Thermal Printer
Price point
42. Delineates reservation transactions and commisions payable - by travel agent
Commission agent report
Intersell agency
Postcosting
Affiliate reservation system
43. Video display for kitchen orders
Marketing category report
Electronic Locking System
Sales category analysis report
KDU
44. Uses intranet - like the dell computer example. Supply chain technology
C2C
Biometrics in hotels
B2B
Sales by beverage server report
45. Calculates actual costs to idea costs to indicate areas that need tighter control
KDU
Affiliate reservation system
Benefits of using a POS system
Postcosting
46. Internet distribution systems
IDS
GDS
Server/Pre Check POS terminal
Real time capability
47. A hotel chain's reservation system in which all participating properties are contractually related
Menu engineering
Merchant model
Affiliate reservation system
Biometrics in hotels
48. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Real time capability
Main users of GDS
Price point
Fingerprint reader POS
49. Automatic form number reader
ADNR
Price point
Hardwired ELS
Airlines; travel agents
50. An intermediary between a central reservation system and e-distribution channelse
ASF
Most POS systems are based on...
Revenue forecast report
DSP (disp. serv. provider)