SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An intermediary between a central reservation system and e-distribution channelse
DSP (disp. serv. provider)
Microprocessor ELS
Field in PMS to put guest type
Sales by beverage server report
2. Market Code
Menu board
Commission agent report
Field in PMS to put guest type
Types of EMS
3. Calculates actual costs to idea costs to indicate areas that need tighter control
Automated bar
Cashier POS terminal
Postcosting
Price point
4. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
EMS
Hardwired ELS
Global distribution system
Most POS systems are based on...
5. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
Electronic Locking System
Most POS systems are based on...
Reservation transaction record
Hardwired ELS
6. Internet distribution systems
Revenue forecast report
B2C
Thermal Printer
IDS
7. Used in evaluating pricing design and contents of a menu
Intersell agency
Menu engineering
Server/Pre Check POS terminal
Internet corporation for assigned names and numbers
8. Form of selling with no major party needed
C2C
Sales category analysis report
Airlines; travel agents
Distribution switch or bidirectional interface
9. Keys proframmable by management for specific menu items
Internet corporation for assigned names and numbers
ASF
Pre-set keys
Night Audit
10. POS printer that is expensive but good for slips and receipts. Quick and fast.
IDS
Merchant model
Thermal Printer
Traditional mini bar
11. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
Night Audit
Mechanical locking systems
DSP (disp. serv. provider)
PLU keys
12. Recipes used to create a part of a menu item
Marketing category report
PMS
Weekly sales spreadsheet
Sub recipe
13. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
Field in PMS to put guest type
Traditional mini bar
Automated bar
EMS
14. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Fingerprint reader POS
Menu board
Mechanical locking systems
AFNR
15. Uses an inprinted bar code rather than a manual server entry to access a guest check
Commission agent report
IDS
AFNR
Sales category analysis report
16. Apollo - Amadeus - Galileo - SABRE - TIAS
ASF
Journal printer
Big names of GDS programs
Sales by major beverage category rport
17. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.
Revenue forecast report
Arbitrage
Settlement methods report
Internet corporation for assigned names and numbers
18. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.
Intersell agency
C2C
Web based POS
Sales mix report
19. Indicates to managers how well categories of menu items sell and when
Most POS systems are based on...
Modifier keys
Sales category analysis report
Arbitrage
20. Automatic slip feed
Wholesaler model and merchant model
ASF
Distribution switch or bidirectional interface
Dot Matrix Print
21. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
Sales by beverage server report
Wholesaler model and merchant model
Revenue forecast report
Intranet
22. POS terminal used only for entering orders
Affiliate reservation system
Wholesaler model and merchant model
Server/Pre Check POS terminal
Body motion sensor detector
23. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
Menu board
B2C
Journal printer
Intersell agency
24. Indicates to managers how well individual products sell
Sales mix report
Outstanding guest checks report
Affiliate reservation system
Pre check terminal
25. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
Main users of GDS
Internet
Server/Pre Check POS terminal
Semi automated bar
26. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Revenue management
Web 2.0
Outstanding guest checks report
Benefits of using a POS system
27. Key card - code based - smart card based - biometric
Semi automated bar
Night Audit
Types of electronic in room safes
Global distribution system
28. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Sales by beverage server report
Extranet
KDU
Postcosting
29. provides a daily summary of reservation records that were created - modified - or canceled
Internet
Extranet
Reservation transaction record
C2C
30. Price look up keys
Revenue management
PLU keys
PMS
Table Management Systems
31. Automated report showing amounts of individual products sold during a specified period of time
Outstanding guest checks report
B2B
B2E
Product usage report
32. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.
Web 2.0
Sales by major beverage category rport
Sales by beverage server report
Sales category analysis report
33. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
Distribution switch or bidirectional interface
Hardwired ELS
Commission agent report
Sales by beverage server report
34. Summary of all relevant sales reports produced during a business week
Price point
Arbitrage
Weekly sales spreadsheet
Intranet
35. Ensures all payments and charges are captured and recorded correctly.
Dot Matrix Print
Wholesaler model and merchant model
Night Audit
IDS
36. Using sub recipes as part of a menu item recipe
Server/Pre Check POS terminal
Recipe chaining
Sub recipe
Distribution switch or bidirectional interface
37. Travel agents - airlines - consumers
Internet corporation for assigned names and numbers
Main users of GDS
Intranet
Pre-set keys
38. Non automated bar based on manual checking or honor system
Types of electronic in room safes
Big names of GDS programs
Types of EMS
Traditional mini bar
39. Lowest or highest selling price on a menu
Airlines; travel agents
Price point
Microprocessor ELS
Extranet
40. A hotel chain's reservation system in which all participating properties are contractually related
Mechanical locking systems
Thermal Printer
Airlines; travel agents
Affiliate reservation system
41. Energy Management system
Outstanding guest checks report
IDS
Commission agent report
EMS
42. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers
Merchant model
Big names of GDS programs
Microprocessor ELS
ASF
43. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Main users of GDS
Sub recipe
Cashier POS terminal
Revenue management
44. Global distribution systems are owned by and used by...
KDU
Web based POS
Airlines; travel agents
ADNR
45. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
Sales category analysis report
Benefits of using a POS system
Weekly sales spreadsheet
PMS
46. Uses intranet - like the dell computer example. Supply chain technology
B2B
Menu board
KDU
Weekly sales spreadsheet
47. Delineates reservation transactions and commisions payable - by travel agent
EMS
Postcosting
Journal printer
Commission agent report
48. Global Distribution System
GDS
Journal printer
Semi automated bar
Merchant model
49. Indicates expecte beverage income by category
Menu board
Journal printer
Sales by major beverage category rport
Automated bar
50. Prevents info from one guest check from overwriting info from another
Revenue forecast report
Night Audit
ASF
Fingerprint reader POS