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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






2. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






3. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






4. Selling through internet to the extranet - like online shopping






5. Delineates reservation transactions and commisions payable - by travel agent






6. Keys proframmable by management for specific menu items






7. Indicates the forms of payments used during a shift






8. Key card - code based - smart card based - biometric






9. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






10. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






11. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






12. Summary of all relevant sales reports produced during a business week






13. Automatic form number reader






14. Uses intranet - like the dell computer example. Supply chain technology






15. Calculates actual costs to idea costs to indicate areas that need tighter control






16. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






17. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






18. Automatic slip feed






19. Lowest or highest selling price on a menu






20. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






21. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






22. A hotel chain's reservation system in which all participating properties are contractually related






23. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






24. Energy Management system






25. Recipes used to create a part of a menu item






26. Market Code






27. Non automated bar based on manual checking or honor system






28. POS terminal used only for taking orders (no cash drawer)






29. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






30. Apollo - Amadeus - Galileo - SABRE - TIAS






31. Employee ordering needed supplies or information






32. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






33. Indicates expecte beverage income by category






34. POS printer that's good for printing orders






35. Safes and keycards use this technology for fingerprints - and scanners.






36. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






37. POS terminal used only for entering orders






38. Indicated total sold by each individual server during a shift






39. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






40. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






41. Keyboard overlay for each meal period






42. Ensures all payments and charges are captured and recorded correctly.






43. Form of selling with no major party needed






44. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






45. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






46. Projects furure hotel revenue by using projected occupancy rates and room rates






47. Travel agents - airlines - consumers






48. Uses an inprinted bar code rather than a manual server entry to access a guest check






49. Used in evaluating pricing design and contents of a menu






50. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.