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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Automatic slip feed






2. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






3. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






4. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






5. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






6. Indicated total sold by each individual server during a shift






7. Internet distribution systems






8. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






9. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






10. POS printer that's good for printing orders






11. Using sub recipes as part of a menu item recipe






12. Keyboard overlay for each meal period






13. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






14. Ensures all payments and charges are captured and recorded correctly.






15. Centrally controlled - individually controlled - and network controlled.






16. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






17. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






18. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






19. Keys proframmable by management for specific menu items






20. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






21. Price look up keys






22. Selling through internet to the extranet - like online shopping






23. Simultaneous processing






24. Key card - code based - smart card based - biometric






25. Produces a continuous detailed record of all POS transactions






26. Summary of all relevant sales reports produced during a business week






27. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






28. POS terminal used only for taking orders (no cash drawer)






29. Uses intranet - like the dell computer example. Supply chain technology






30. Prevents info from one guest check from overwriting info from another






31. Delineates reservation transactions and commisions payable - by travel agent






32. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






33. simultaneous buying and selling of an asset in order to profit from a price difference






34. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






35. Used in evaluating pricing design and contents of a menu






36. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






37. Global Distribution System






38. An intermediary between a central reservation system and e-distribution channelse






39. Safes and keycards use this technology for fingerprints - and scanners.






40. Employee ordering needed supplies or information






41. provides a daily summary of reservation records that were created - modified - or canceled






42. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






43. Indicates to managers how well categories of menu items sell and when






44. Automated report showing amounts of individual products sold during a specified period of time






45. Global distribution systems are owned by and used by...






46. Non automated bar based on manual checking or honor system






47. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






48. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






49. POS terminal used only for entering orders






50. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.