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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.
Electronic Locking System
Wholesaler model and merchant model
Airlines; travel agents
PMS
2. Keys proframmable by management for specific menu items
Table Management Systems
Sub recipe
Pre-set keys
PMS
3. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
Wholesaler model and merchant model
Traditional mini bar
Modifier keys
DSP (disp. serv. provider)
4. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
Sales mix report
Commission agent report
Outstanding guest checks report
Revenue forecast report
5. Selling through internet to the extranet - like online shopping
Server/Pre Check POS terminal
Dot Matrix Print
B2C
Extranet
6. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Extranet
Price point
Cashier POS terminal
Merchant model
7. Used in evaluating pricing design and contents of a menu
Server/Pre Check POS terminal
Menu engineering
Seamless integration
Hardwired ELS
8. Summary of all relevant sales reports produced during a business week
Journal printer
Weekly sales spreadsheet
B2E
Sales category analysis report
9. Projects furure hotel revenue by using projected occupancy rates and room rates
B2C
Global distribution system
Table Management Systems
Revenue forecast report
10. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
Extranet
Distribution switch or bidirectional interface
Recipe chaining
Big names of GDS programs
11. POS terminal used only for entering orders
KDU
Server/Pre Check POS terminal
EMS
Dot Matrix Print
12. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
Pre-set keys
Weekly sales spreadsheet
Automated bar
Fingerprint reader POS
13. Price look up keys
B2E
Cashier POS terminal
PLU keys
Menu board
14. Recipes used to create a part of a menu item
Dot Matrix Print
Sub recipe
Revenue management
Main users of GDS
15. Apollo - Amadeus - Galileo - SABRE - TIAS
Distribution switch or bidirectional interface
Big names of GDS programs
Benefits of using a POS system
Cashier POS terminal
16. Non automated bar based on manual checking or honor system
Most POS systems are based on...
Traditional mini bar
GDS
Real time capability
17. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue
KDU
Benefits of using a POS system
Semi automated bar
Revenue management
18. Produces a continuous detailed record of all POS transactions
Semi automated bar
Weekly sales spreadsheet
Night Audit
Journal printer
19. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
KDU
Revenue management
Sales category analysis report
Benefits of using a POS system
20. Employee ordering needed supplies or information
Price point
GDS
B2E
Menu engineering
21. Video display for kitchen orders
Arbitrage
Dot Matrix Print
B2B
KDU
22. An intermediary between a central reservation system and e-distribution channelse
DSP (disp. serv. provider)
ASF
B2E
Real time capability
23. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.
Web based POS
Most POS systems are based on...
Wholesaler model and merchant model
Traditional mini bar
24. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system
Wholesaler model and merchant model
Benefits of using a POS system
Product usage report
Seamless integration
25. POS terminal used only for taking orders (no cash drawer)
ASF
Revenue forecast report
Price point
Pre check terminal
26. Ensures all payments and charges are captured and recorded correctly.
Night Audit
Body motion sensor detector
Price point
Most POS systems are based on...
27. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
Global distribution system
DSP (disp. serv. provider)
Intranet
Weekly sales spreadsheet
28. Energy Management system
Dot Matrix Print
EMS
Postcosting
Field in PMS to put guest type
29. Delineates reservation transactions and commisions payable - by travel agent
GDS
AFNR
Internet
Commission agent report
30. Market Code
Seamless integration
Semi automated bar
Web 2.0
Field in PMS to put guest type
31. POS printer that is expensive but good for slips and receipts. Quick and fast.
Thermal Printer
Seamless integration
AFNR
Revenue management
32. Prevents info from one guest check from overwriting info from another
Merchant model
ASF
Big names of GDS programs
Automated bar
33. Indicates to managers how well categories of menu items sell and when
Sales category analysis report
ASF
Weekly sales spreadsheet
Arbitrage
34. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
Global distribution system
IDS
Dot Matrix Print
Semi automated bar
35. Uses an inprinted bar code rather than a manual server entry to access a guest check
Microprocessor ELS
Marketing category report
AFNR
Merchant model
36. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
Global distribution system
Sub recipe
Intersell agency
Dot Matrix Print
37. provides a daily summary of reservation records that were created - modified - or canceled
ADNR
Wholesaler model and merchant model
Menu engineering
Reservation transaction record
38. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
Benefits of using a POS system
Marketing category report
DSP (disp. serv. provider)
IDS
39. Indicated total sold by each individual server during a shift
Recipe chaining
Hardwired ELS
Body motion sensor detector
Sales by beverage server report
40. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
Menu board
Microprocessor ELS
Traditional mini bar
Fingerprint reader POS
41. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.
Modifier keys
Internet corporation for assigned names and numbers
Seamless integration
Real time capability
42. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Table Management Systems
Microprocessor ELS
ADNR
Postcosting
43. Indicates to managers how well individual products sell
Arbitrage
Web 2.0
Sales mix report
Night Audit
44. Using sub recipes as part of a menu item recipe
Menu board
Table Management Systems
Price point
Recipe chaining
45. Indicates the forms of payments used during a shift
IDS
B2B
Distribution switch or bidirectional interface
Settlement methods report
46. A hotel chain's reservation system in which all participating properties are contractually related
B2C
Semi automated bar
Distribution switch or bidirectional interface
Affiliate reservation system
47. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.
Electronic Locking System
Benefits of using a POS system
Microprocessor ELS
Internet
48. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
Wholesaler model and merchant model
PLU keys
KDU
Field in PMS to put guest type
49. Centrally controlled - individually controlled - and network controlled.
Dot Matrix Print
Extranet
Types of EMS
Intersell agency
50. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
Menu board
PMS
Types of EMS
Postcosting