Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Non automated bar based on manual checking or honor system






2. Employee ordering needed supplies or information






3. Uses an inprinted bar code rather than a manual server entry to access a guest check






4. Keys proframmable by management for specific menu items






5. Indicates to managers how well individual products sell






6. Form of selling with no major party needed






7. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






8. Automatic form number reader






9. Uses intranet - like the dell computer example. Supply chain technology






10. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






11. An intermediary between a central reservation system and e-distribution channelse






12. Lowest or highest selling price on a menu






13. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






14. Produces a continuous detailed record of all POS transactions






15. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






16. Used in evaluating pricing design and contents of a menu






17. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






18. Automated report showing amounts of individual products sold during a specified period of time






19. Indicated total sold by each individual server during a shift






20. Safes and keycards use this technology for fingerprints - and scanners.






21. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






22. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






23. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






24. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






25. POS printer that's good for printing orders






26. Recipes used to create a part of a menu item






27. Travel agents - airlines - consumers






28. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






29. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






30. Global Distribution System






31. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






32. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






33. Global distribution systems are owned by and used by...






34. Indicates to managers how well categories of menu items sell and when






35. Video display for kitchen orders






36. Projects furure hotel revenue by using projected occupancy rates and room rates






37. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






38. Key card - code based - smart card based - biometric






39. Prevents info from one guest check from overwriting info from another






40. provides a daily summary of reservation records that were created - modified - or canceled






41. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






42. Ensures all payments and charges are captured and recorded correctly.






43. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






44. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






45. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






46. Automatic slip feed






47. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






48. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






49. Internet distribution systems






50. Indicates the forms of payments used during a shift