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Hospitality Information Technology
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Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
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study here
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Indicates the forms of payments used during a shift
B2B
KDU
Settlement methods report
Dot Matrix Print
2. Form of selling with no major party needed
GDS
C2C
Body motion sensor detector
Price point
3. Ensures all payments and charges are captured and recorded correctly.
Price point
Arbitrage
Global distribution system
Night Audit
4. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
Pre-set keys
Automated bar
Recipe chaining
Outstanding guest checks report
5. POS printer that's good for printing orders
Settlement methods report
C2C
Dot Matrix Print
AFNR
6. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Main users of GDS
Journal printer
Extranet
ASF
7. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
Intranet
Real time capability
Main users of GDS
Distribution switch or bidirectional interface
8. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
Mechanical locking systems
Intersell agency
Real time capability
Intranet
9. Employee ordering needed supplies or information
B2E
Wholesaler model and merchant model
Thermal Printer
ASF
10. Calculates actual costs to idea costs to indicate areas that need tighter control
Distribution switch or bidirectional interface
Table Management Systems
Postcosting
Types of electronic in room safes
11. Recipes used to create a part of a menu item
Revenue management
Table Management Systems
Most POS systems are based on...
Sub recipe
12. Energy Management system
Revenue management
Global distribution system
EMS
Distribution switch or bidirectional interface
13. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Hardwired ELS
Table Management Systems
Fingerprint reader POS
Weekly sales spreadsheet
14. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
Wholesaler model and merchant model
Dot Matrix Print
Seamless integration
Microprocessor ELS
15. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers
Airlines; travel agents
Merchant model
GDS
Table Management Systems
16. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
PMS
Postcosting
Distribution switch or bidirectional interface
Big names of GDS programs
17. Delineates reservation transactions and commisions payable - by travel agent
Field in PMS to put guest type
Commission agent report
Product usage report
Outstanding guest checks report
18. Automated report showing amounts of individual products sold during a specified period of time
Main users of GDS
Product usage report
AFNR
Wholesaler model and merchant model
19. Prevents info from one guest check from overwriting info from another
Hardwired ELS
ASF
KDU
Sales by beverage server report
20. Indicates to managers how well individual products sell
Night Audit
Sales mix report
Revenue forecast report
ADNR
21. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Global distribution system
Body motion sensor detector
C2C
Cashier POS terminal
22. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.
Server/Pre Check POS terminal
Automated bar
Web based POS
Arbitrage
23. A hotel chain's reservation system in which all participating properties are contractually related
Journal printer
Merchant model
Product usage report
Affiliate reservation system
24. Centrally controlled - individually controlled - and network controlled.
Sub recipe
Hardwired ELS
Types of EMS
Web 2.0
25. Safes and keycards use this technology for fingerprints - and scanners.
Sales by major beverage category rport
Fingerprint reader POS
Biometrics in hotels
Dot Matrix Print
26. POS printer that is expensive but good for slips and receipts. Quick and fast.
Pre-set keys
Thermal Printer
Revenue forecast report
Table Management Systems
27. Used in evaluating pricing design and contents of a menu
Menu engineering
Postcosting
Seamless integration
Night Audit
28. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
Most POS systems are based on...
Pre check terminal
Sales by beverage server report
EMS
29. simultaneous buying and selling of an asset in order to profit from a price difference
Hardwired ELS
Arbitrage
Table Management Systems
Price point
30. Global distribution systems are owned by and used by...
Airlines; travel agents
Intersell agency
Postcosting
Seamless integration
31. Indicated total sold by each individual server during a shift
Revenue management
KDU
Sales by beverage server report
Reservation transaction record
32. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.
Sales mix report
Web 2.0
Pre-set keys
C2C
33. Produces a continuous detailed record of all POS transactions
Hardwired ELS
Benefits of using a POS system
Journal printer
Intersell agency
34. Keys proframmable by management for specific menu items
Pre-set keys
Thermal Printer
Modifier keys
Microprocessor ELS
35. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system
Sales category analysis report
Seamless integration
Postcosting
Airlines; travel agents
36. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
Semi automated bar
Night Audit
Extranet
Airlines; travel agents
37. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.
Internet
Price point
Traditional mini bar
Electronic Locking System
38. POS terminal used only for entering orders
Microprocessor ELS
Server/Pre Check POS terminal
Night Audit
Wholesaler model and merchant model
39. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
Internet corporation for assigned names and numbers
AFNR
Price point
Global distribution system
40. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Biometrics in hotels
Benefits of using a POS system
Fingerprint reader POS
ASF
41. Lowest or highest selling price on a menu
Web based POS
Price point
GDS
KDU
42. provides a daily summary of reservation records that were created - modified - or canceled
Web based POS
PMS
Reservation transaction record
Weekly sales spreadsheet
43. Keyboard overlay for each meal period
Mechanical locking systems
IDS
Menu board
Outstanding guest checks report
44. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.
Internet corporation for assigned names and numbers
AFNR
Global distribution system
Semi automated bar
45. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Merchant model
Fingerprint reader POS
Global distribution system
IDS
46. Automatic slip feed
Sub recipe
ASF
Night Audit
Sales by beverage server report
47. Indicates expecte beverage income by category
Server/Pre Check POS terminal
Revenue management
Sales by major beverage category rport
Traditional mini bar
48. Projects furure hotel revenue by using projected occupancy rates and room rates
PLU keys
Night Audit
Revenue forecast report
Airlines; travel agents
49. Selling through internet to the extranet - like online shopping
B2C
Commission agent report
Traditional mini bar
Big names of GDS programs
50. An intermediary between a central reservation system and e-distribution channelse
C2C
Price point
Settlement methods report
DSP (disp. serv. provider)
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