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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An intermediary between a central reservation system and e-distribution channelse






2. Market Code






3. Calculates actual costs to idea costs to indicate areas that need tighter control






4. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






5. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






6. Internet distribution systems






7. Used in evaluating pricing design and contents of a menu






8. Form of selling with no major party needed






9. Keys proframmable by management for specific menu items






10. POS printer that is expensive but good for slips and receipts. Quick and fast.






11. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






12. Recipes used to create a part of a menu item






13. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






14. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






15. Uses an inprinted bar code rather than a manual server entry to access a guest check






16. Apollo - Amadeus - Galileo - SABRE - TIAS






17. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






18. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






19. Indicates to managers how well categories of menu items sell and when






20. Automatic slip feed






21. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






22. POS terminal used only for entering orders






23. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






24. Indicates to managers how well individual products sell






25. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.






26. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






27. Key card - code based - smart card based - biometric






28. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






29. provides a daily summary of reservation records that were created - modified - or canceled






30. Price look up keys






31. Automated report showing amounts of individual products sold during a specified period of time






32. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






33. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






34. Summary of all relevant sales reports produced during a business week






35. Ensures all payments and charges are captured and recorded correctly.






36. Using sub recipes as part of a menu item recipe






37. Travel agents - airlines - consumers






38. Non automated bar based on manual checking or honor system






39. Lowest or highest selling price on a menu






40. A hotel chain's reservation system in which all participating properties are contractually related






41. Energy Management system






42. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






43. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






44. Global distribution systems are owned by and used by...






45. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






46. Uses intranet - like the dell computer example. Supply chain technology






47. Delineates reservation transactions and commisions payable - by travel agent






48. Global Distribution System






49. Indicates expecte beverage income by category






50. Prevents info from one guest check from overwriting info from another