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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Uses intranet - like the dell computer example. Supply chain technology






2. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






3. Keyboard overlay for each meal period






4. Projects furure hotel revenue by using projected occupancy rates and room rates






5. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






6. Indicates the forms of payments used during a shift






7. A hotel chain's reservation system in which all participating properties are contractually related






8. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






9. Employee ordering needed supplies or information






10. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






11. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






12. POS printer that is expensive but good for slips and receipts. Quick and fast.






13. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






14. Automatic form number reader






15. Simultaneous processing






16. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






17. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






18. Price look up keys






19. Used in evaluating pricing design and contents of a menu






20. Produces a continuous detailed record of all POS transactions






21. Uses an inprinted bar code rather than a manual server entry to access a guest check






22. Safes and keycards use this technology for fingerprints - and scanners.






23. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






24. Market Code






25. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






26. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






27. Global distribution systems are owned by and used by...






28. Selling through internet to the extranet - like online shopping






29. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






30. Delineates reservation transactions and commisions payable - by travel agent






31. Indicates to managers how well categories of menu items sell and when






32. Internet distribution systems






33. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






34. simultaneous buying and selling of an asset in order to profit from a price difference






35. POS terminal used only for taking orders (no cash drawer)






36. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






37. Travel agents - airlines - consumers






38. Non automated bar based on manual checking or honor system






39. Prevents info from one guest check from overwriting info from another






40. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






41. Centrally controlled - individually controlled - and network controlled.






42. Video display for kitchen orders






43. Summary of all relevant sales reports produced during a business week






44. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






45. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






46. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






47. Automated report showing amounts of individual products sold during a specified period of time






48. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






49. Indicates to managers how well individual products sell






50. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.