SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
Merchant model
Sales mix report
Hardwired ELS
Intersell agency
2. POS terminal used only for entering orders
Server/Pre Check POS terminal
EMS
Field in PMS to put guest type
Product usage report
3. Energy Management system
Sub recipe
Pre check terminal
EMS
Mechanical locking systems
4. Travel agents - airlines - consumers
Most POS systems are based on...
Biometrics in hotels
Web based POS
Main users of GDS
5. Form of selling with no major party needed
IDS
C2C
B2B
Reservation transaction record
6. Apollo - Amadeus - Galileo - SABRE - TIAS
Most POS systems are based on...
Arbitrage
Big names of GDS programs
ASF
7. POS terminal used only for taking orders (no cash drawer)
B2C
ASF
Pre check terminal
Internet corporation for assigned names and numbers
8. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
Cashier POS terminal
Mechanical locking systems
Most POS systems are based on...
Semi automated bar
9. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.
Thermal Printer
PMS
Body motion sensor detector
Semi automated bar
10. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
Intersell agency
Web 2.0
KDU
Modifier keys
11. Projects furure hotel revenue by using projected occupancy rates and room rates
Arbitrage
B2C
Revenue forecast report
Sales mix report
12. Keys proframmable by management for specific menu items
Pre-set keys
GDS
Microprocessor ELS
Merchant model
13. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
Commission agent report
Marketing category report
Mechanical locking systems
B2B
14. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Mechanical locking systems
Table Management Systems
Arbitrage
Modifier keys
15. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
Journal printer
Thermal Printer
Outstanding guest checks report
Big names of GDS programs
16. Safes and keycards use this technology for fingerprints - and scanners.
PMS
Revenue forecast report
Biometrics in hotels
Semi automated bar
17. Non automated bar based on manual checking or honor system
Intersell agency
Traditional mini bar
EMS
Electronic Locking System
18. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers
Server/Pre Check POS terminal
ASF
AFNR
Merchant model
19. Simultaneous processing
Outstanding guest checks report
Real time capability
PLU keys
Types of EMS
20. Indicates expecte beverage income by category
B2E
C2C
ASF
Sales by major beverage category rport
21. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.
Internet
Internet corporation for assigned names and numbers
Hardwired ELS
Night Audit
22. Produces a continuous detailed record of all POS transactions
Global distribution system
Affiliate reservation system
Web 2.0
Journal printer
23. Indicates the forms of payments used during a shift
Commission agent report
Settlement methods report
ASF
Night Audit
24. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
Marketing category report
Real time capability
GDS
Main users of GDS
25. Calculates actual costs to idea costs to indicate areas that need tighter control
Revenue forecast report
Affiliate reservation system
ASF
Postcosting
26. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.
Internet corporation for assigned names and numbers
Main users of GDS
Journal printer
Pre-set keys
27. Global Distribution System
Wholesaler model and merchant model
Sales by major beverage category rport
Merchant model
GDS
28. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
Body motion sensor detector
Big names of GDS programs
Wholesaler model and merchant model
PMS
29. Automated report showing amounts of individual products sold during a specified period of time
Benefits of using a POS system
Product usage report
Postcosting
Arbitrage
30. Employee ordering needed supplies or information
Main users of GDS
Merchant model
Internet
B2E
31. Used in evaluating pricing design and contents of a menu
Field in PMS to put guest type
Extranet
Menu engineering
Price point
32. Uses an inprinted bar code rather than a manual server entry to access a guest check
Sales mix report
AFNR
Outstanding guest checks report
DSP (disp. serv. provider)
33. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
Internet
Microprocessor ELS
Semi automated bar
Menu engineering
34. Keyboard overlay for each meal period
Menu board
Price point
Commission agent report
ASF
35. An intermediary between a central reservation system and e-distribution channelse
DSP (disp. serv. provider)
Weekly sales spreadsheet
Fingerprint reader POS
Big names of GDS programs
36. Video display for kitchen orders
B2E
Sales category analysis report
KDU
C2C
37. Lowest or highest selling price on a menu
Web 2.0
IDS
Price point
Main users of GDS
38. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
Price point
IDS
Intranet
EMS
39. A hotel chain's reservation system in which all participating properties are contractually related
Journal printer
Body motion sensor detector
Intersell agency
Affiliate reservation system
40. Ensures all payments and charges are captured and recorded correctly.
Night Audit
Recipe chaining
Modifier keys
Types of EMS
41. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Intranet
Benefits of using a POS system
Modifier keys
EMS
42. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.
Server/Pre Check POS terminal
KDU
Web 2.0
Body motion sensor detector
43. Selling through internet to the extranet - like online shopping
Outstanding guest checks report
IDS
B2C
Server/Pre Check POS terminal
44. Using sub recipes as part of a menu item recipe
Wholesaler model and merchant model
Recipe chaining
ASF
Journal printer
45. POS printer that is expensive but good for slips and receipts. Quick and fast.
Thermal Printer
Web 2.0
Hardwired ELS
Most POS systems are based on...
46. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.
Electronic Locking System
PMS
Types of electronic in room safes
Recipe chaining
47. provides a daily summary of reservation records that were created - modified - or canceled
Real time capability
Types of EMS
Electronic Locking System
Reservation transaction record
48. Indicated total sold by each individual server during a shift
Hardwired ELS
Sales by beverage server report
B2C
Airlines; travel agents
49. Delineates reservation transactions and commisions payable - by travel agent
Sales by major beverage category rport
Commission agent report
Main users of GDS
AFNR
50. Internet distribution systems
IDS
Real time capability
Sub recipe
B2E