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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Non automated bar based on manual checking or honor system
Dot Matrix Print
Product usage report
Affiliate reservation system
Traditional mini bar
2. Internet distribution systems
IDS
PLU keys
Web based POS
Dot Matrix Print
3. An intermediary between a central reservation system and e-distribution channelse
Biometrics in hotels
Global distribution system
DSP (disp. serv. provider)
Traditional mini bar
4. POS terminal used only for entering orders
Internet corporation for assigned names and numbers
Price point
ASF
Server/Pre Check POS terminal
5. Automatic slip feed
Product usage report
Hardwired ELS
ASF
Big names of GDS programs
6. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system
Seamless integration
Intersell agency
Global distribution system
Marketing category report
7. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
Biometrics in hotels
Microprocessor ELS
Wholesaler model and merchant model
AFNR
8. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Cashier POS terminal
Sales by beverage server report
Types of electronic in room safes
Outstanding guest checks report
9. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Cashier POS terminal
IDS
Marketing category report
Extranet
10. Indicates expecte beverage income by category
Modifier keys
Sales by major beverage category rport
Weekly sales spreadsheet
Affiliate reservation system
11. Market Code
Field in PMS to put guest type
PMS
Merchant model
Journal printer
12. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
GDS
Reservation transaction record
Outstanding guest checks report
Intranet
13. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
ASF
Types of EMS
Wholesaler model and merchant model
Electronic Locking System
14. Simultaneous processing
Table Management Systems
Real time capability
Merchant model
Extranet
15. Key card - code based - smart card based - biometric
Server/Pre Check POS terminal
Night Audit
ASF
Types of electronic in room safes
16. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
Sales by major beverage category rport
PLU keys
Modifier keys
GDS
17. Selling through internet to the extranet - like online shopping
Outstanding guest checks report
B2C
AFNR
IDS
18. Centrally controlled - individually controlled - and network controlled.
Arbitrage
Types of EMS
Product usage report
Postcosting
19. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
Automated bar
Reservation transaction record
Benefits of using a POS system
Internet
20. A hotel chain's reservation system in which all participating properties are contractually related
GDS
Affiliate reservation system
IDS
Types of EMS
21. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.
Electronic Locking System
Dot Matrix Print
Sales category analysis report
Real time capability
22. Employee ordering needed supplies or information
Seamless integration
B2E
Modifier keys
Commission agent report
23. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers
Merchant model
Electronic Locking System
Price point
PLU keys
24. Indicates to managers how well categories of menu items sell and when
Thermal Printer
Sales mix report
Menu engineering
Sales category analysis report
25. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.
Sub recipe
Modifier keys
Pre-set keys
Internet corporation for assigned names and numbers
26. Indicated total sold by each individual server during a shift
Seamless integration
C2C
Types of EMS
Sales by beverage server report
27. Uses an inprinted bar code rather than a manual server entry to access a guest check
AFNR
Types of EMS
Semi automated bar
IDS
28. Prevents info from one guest check from overwriting info from another
ASF
C2C
Types of electronic in room safes
Menu board
29. POS printer that's good for printing orders
Dot Matrix Print
Revenue management
Weekly sales spreadsheet
Automated bar
30. POS terminal used only for taking orders (no cash drawer)
KDU
Traditional mini bar
Thermal Printer
Pre check terminal
31. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Night Audit
KDU
Table Management Systems
Internet
32. Apollo - Amadeus - Galileo - SABRE - TIAS
Big names of GDS programs
Price point
Types of EMS
Pre check terminal
33. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.
ASF
Web 2.0
Settlement methods report
Airlines; travel agents
34. Lowest or highest selling price on a menu
Outstanding guest checks report
ASF
Price point
KDU
35. Ensures all payments and charges are captured and recorded correctly.
Semi automated bar
Night Audit
Marketing category report
Field in PMS to put guest type
36. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
Types of electronic in room safes
Marketing category report
Postcosting
IDS
37. Travel agents - airlines - consumers
Menu engineering
Weekly sales spreadsheet
Main users of GDS
Dot Matrix Print
38. Indicates to managers how well individual products sell
Wholesaler model and merchant model
Microprocessor ELS
Types of electronic in room safes
Sales mix report
39. Keys proframmable by management for specific menu items
Internet corporation for assigned names and numbers
Night Audit
Settlement methods report
Pre-set keys
40. Calculates actual costs to idea costs to indicate areas that need tighter control
Postcosting
B2E
Revenue forecast report
Internet corporation for assigned names and numbers
41. Video display for kitchen orders
Seamless integration
KDU
Outstanding guest checks report
Global distribution system
42. Form of selling with no major party needed
C2C
Traditional mini bar
Weekly sales spreadsheet
Airlines; travel agents
43. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Arbitrage
Benefits of using a POS system
Sales mix report
Reservation transaction record
44. provides a daily summary of reservation records that were created - modified - or canceled
B2B
Traditional mini bar
Revenue management
Reservation transaction record
45. Summary of all relevant sales reports produced during a business week
Mechanical locking systems
Types of EMS
Weekly sales spreadsheet
Electronic Locking System
46. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.
Reservation transaction record
Sales by beverage server report
Internet
Most POS systems are based on...
47. Automated report showing amounts of individual products sold during a specified period of time
Sales mix report
ASF
Postcosting
Product usage report
48. Using sub recipes as part of a menu item recipe
Pre check terminal
Recipe chaining
Web 2.0
Table Management Systems
49. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
C2C
B2E
PMS
Distribution switch or bidirectional interface
50. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
Outstanding guest checks report
Table Management Systems
Distribution switch or bidirectional interface
Semi automated bar