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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Automatic form number reader
EMS
Field in PMS to put guest type
Sales by major beverage category rport
ADNR
2. Produces a continuous detailed record of all POS transactions
Menu board
Automated bar
Journal printer
Sales mix report
3. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Seamless integration
Hardwired ELS
DSP (disp. serv. provider)
Benefits of using a POS system
4. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Table Management Systems
Internet corporation for assigned names and numbers
Dot Matrix Print
Mechanical locking systems
5. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
Most POS systems are based on...
Seamless integration
Journal printer
Marketing category report
6. An intermediary between a central reservation system and e-distribution channelse
Merchant model
Microprocessor ELS
ADNR
DSP (disp. serv. provider)
7. Keys proframmable by management for specific menu items
Thermal Printer
Pre-set keys
Real time capability
Outstanding guest checks report
8. Used in evaluating pricing design and contents of a menu
Menu engineering
Recipe chaining
Web 2.0
ADNR
9. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
Menu board
Hardwired ELS
Internet
Modifier keys
10. Energy Management system
Revenue forecast report
EMS
C2C
Real time capability
11. Uses an inprinted bar code rather than a manual server entry to access a guest check
Sales mix report
Recipe chaining
AFNR
Dot Matrix Print
12. Selling through internet to the extranet - like online shopping
B2C
DSP (disp. serv. provider)
Extranet
Main users of GDS
13. Prevents info from one guest check from overwriting info from another
ASF
B2E
Main users of GDS
Automated bar
14. Delineates reservation transactions and commisions payable - by travel agent
Commission agent report
Biometrics in hotels
PMS
Seamless integration
15. Indicates to managers how well categories of menu items sell and when
Automated bar
Sales category analysis report
Global distribution system
Price point
16. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
Semi automated bar
Automated bar
Distribution switch or bidirectional interface
Pre check terminal
17. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
Internet corporation for assigned names and numbers
B2C
Sales mix report
Outstanding guest checks report
18. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers
Merchant model
Sub recipe
Marketing category report
Price point
19. Keyboard overlay for each meal period
ASF
Intranet
Sales category analysis report
Menu board
20. Travel agents - airlines - consumers
Merchant model
Sales by major beverage category rport
Main users of GDS
B2C
21. Ensures all payments and charges are captured and recorded correctly.
Biometrics in hotels
Big names of GDS programs
Night Audit
Product usage report
22. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Price point
Pre check terminal
Fingerprint reader POS
Product usage report
23. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system
Hardwired ELS
Sales by major beverage category rport
Merchant model
Seamless integration
24. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Internet
Types of electronic in room safes
Extranet
Body motion sensor detector
25. Apollo - Amadeus - Galileo - SABRE - TIAS
Big names of GDS programs
Postcosting
Commission agent report
AFNR
26. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
Traditional mini bar
Dot Matrix Print
Wholesaler model and merchant model
Automated bar
27. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.
Arbitrage
Extranet
Outstanding guest checks report
Internet
28. Market Code
Automated bar
PMS
Field in PMS to put guest type
Most POS systems are based on...
29. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.
Merchant model
Distribution switch or bidirectional interface
Settlement methods report
Web based POS
30. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
Settlement methods report
Product usage report
Global distribution system
Types of EMS
31. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.
EMS
Commission agent report
Table Management Systems
Web 2.0
32. POS printer that's good for printing orders
Semi automated bar
Night Audit
B2E
Dot Matrix Print
33. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
PMS
Cashier POS terminal
Marketing category report
Fingerprint reader POS
34. simultaneous buying and selling of an asset in order to profit from a price difference
Dot Matrix Print
Types of EMS
IDS
Arbitrage
35. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
Table Management Systems
Weekly sales spreadsheet
Distribution switch or bidirectional interface
C2C
36. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
Electronic Locking System
Extranet
Server/Pre Check POS terminal
Intranet
37. Video display for kitchen orders
Recipe chaining
Reservation transaction record
KDU
Internet
38. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
Most POS systems are based on...
Wholesaler model and merchant model
Weekly sales spreadsheet
Airlines; travel agents
39. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Cashier POS terminal
Automated bar
GDS
PMS
40. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.
C2C
Pre-set keys
Traditional mini bar
Electronic Locking System
41. Indicates expecte beverage income by category
Sales by major beverage category rport
Price point
KDU
Dot Matrix Print
42. Lowest or highest selling price on a menu
Pre check terminal
KDU
Price point
Real time capability
43. POS printer that is expensive but good for slips and receipts. Quick and fast.
Extranet
Affiliate reservation system
Journal printer
Thermal Printer
44. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
Intersell agency
Real time capability
Sales mix report
DSP (disp. serv. provider)
45. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
Affiliate reservation system
Mechanical locking systems
Merchant model
ASF
46. Indicates the forms of payments used during a shift
Big names of GDS programs
Settlement methods report
Automated bar
EMS
47. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue
Revenue management
PMS
Server/Pre Check POS terminal
Internet corporation for assigned names and numbers
48. Calculates actual costs to idea costs to indicate areas that need tighter control
Price point
Main users of GDS
Internet corporation for assigned names and numbers
Postcosting
49. Key card - code based - smart card based - biometric
Types of electronic in room safes
Web based POS
GDS
Dot Matrix Print
50. Uses intranet - like the dell computer example. Supply chain technology
Fingerprint reader POS
B2B
EMS
Outstanding guest checks report