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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Indicates to managers how well individual products sell
Sales mix report
Mechanical locking systems
ADNR
Hardwired ELS
2. POS printer that is expensive but good for slips and receipts. Quick and fast.
Weekly sales spreadsheet
Thermal Printer
C2C
B2B
3. Summary of all relevant sales reports produced during a business week
Weekly sales spreadsheet
Outstanding guest checks report
Web 2.0
Menu engineering
4. Global Distribution System
Weekly sales spreadsheet
Biometrics in hotels
Outstanding guest checks report
GDS
5. A hotel chain's reservation system in which all participating properties are contractually related
B2E
Affiliate reservation system
B2B
KDU
6. Ensures all payments and charges are captured and recorded correctly.
Night Audit
Types of EMS
Revenue management
Settlement methods report
7. Key card - code based - smart card based - biometric
Intranet
AFNR
ASF
Types of electronic in room safes
8. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
DSP (disp. serv. provider)
Global distribution system
Seamless integration
Most POS systems are based on...
9. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
Intranet
Most POS systems are based on...
Dot Matrix Print
Recipe chaining
10. Form of selling with no major party needed
Field in PMS to put guest type
Most POS systems are based on...
Hardwired ELS
C2C
11. Non automated bar based on manual checking or honor system
Traditional mini bar
Night Audit
Types of electronic in room safes
Intranet
12. POS terminal used only for entering orders
Pre check terminal
Global distribution system
Airlines; travel agents
Server/Pre Check POS terminal
13. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.
Seamless integration
Weekly sales spreadsheet
Electronic Locking System
Distribution switch or bidirectional interface
14. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.
Web 2.0
PLU keys
Web based POS
Automated bar
15. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
Internet corporation for assigned names and numbers
Wholesaler model and merchant model
Semi automated bar
Web 2.0
16. Apollo - Amadeus - Galileo - SABRE - TIAS
Big names of GDS programs
IDS
Cashier POS terminal
Main users of GDS
17. Keyboard overlay for each meal period
EMS
Menu board
Pre-set keys
Benefits of using a POS system
18. Using sub recipes as part of a menu item recipe
PMS
B2C
Recipe chaining
Pre check terminal
19. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
Automated bar
Real time capability
Seamless integration
Price point
20. Uses intranet - like the dell computer example. Supply chain technology
Hardwired ELS
B2B
Airlines; travel agents
Sales by major beverage category rport
21. Automated report showing amounts of individual products sold during a specified period of time
Internet corporation for assigned names and numbers
Automated bar
Product usage report
Price point
22. Projects furure hotel revenue by using projected occupancy rates and room rates
Sales category analysis report
AFNR
Internet
Revenue forecast report
23. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
Outstanding guest checks report
PMS
PLU keys
Web based POS
24. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
Recipe chaining
Distribution switch or bidirectional interface
Outstanding guest checks report
Table Management Systems
25. Market Code
Internet corporation for assigned names and numbers
Intersell agency
Field in PMS to put guest type
Marketing category report
26. Recipes used to create a part of a menu item
Sub recipe
C2C
Most POS systems are based on...
Seamless integration
27. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
Revenue management
Sales by beverage server report
Cashier POS terminal
Distribution switch or bidirectional interface
28. Energy Management system
ASF
Web based POS
EMS
Postcosting
29. Lowest or highest selling price on a menu
Revenue management
AFNR
Price point
Biometrics in hotels
30. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
B2B
Airlines; travel agents
Mechanical locking systems
Menu board
31. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.
Internet corporation for assigned names and numbers
Pre check terminal
Microprocessor ELS
Types of electronic in room safes
32. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.
Internet
Microprocessor ELS
Main users of GDS
Recipe chaining
33. Selling through internet to the extranet - like online shopping
B2C
ADNR
Sales mix report
Intersell agency
34. POS printer that's good for printing orders
Outstanding guest checks report
Field in PMS to put guest type
Types of EMS
Dot Matrix Print
35. Delineates reservation transactions and commisions payable - by travel agent
Commission agent report
Distribution switch or bidirectional interface
Fingerprint reader POS
Marketing category report
36. POS terminal used only for taking orders (no cash drawer)
Traditional mini bar
Internet
Server/Pre Check POS terminal
Pre check terminal
37. Indicated total sold by each individual server during a shift
Sales by beverage server report
Dot Matrix Print
Cashier POS terminal
Menu engineering
38. Indicates expecte beverage income by category
Cashier POS terminal
Internet
Body motion sensor detector
Sales by major beverage category rport
39. Prevents info from one guest check from overwriting info from another
Night Audit
Benefits of using a POS system
ASF
Arbitrage
40. Produces a continuous detailed record of all POS transactions
Journal printer
Postcosting
KDU
Server/Pre Check POS terminal
41. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
Postcosting
Intersell agency
Automated bar
Affiliate reservation system
42. Calculates actual costs to idea costs to indicate areas that need tighter control
B2B
Postcosting
Intranet
Body motion sensor detector
43. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.
ADNR
Big names of GDS programs
Web 2.0
B2B
44. Global distribution systems are owned by and used by...
Sub recipe
AFNR
Airlines; travel agents
Automated bar
45. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Intersell agency
Product usage report
Fingerprint reader POS
Dot Matrix Print
46. Internet distribution systems
IDS
Outstanding guest checks report
Hardwired ELS
Marketing category report
47. An intermediary between a central reservation system and e-distribution channelse
Menu engineering
Types of EMS
DSP (disp. serv. provider)
Menu board
48. Indicates the forms of payments used during a shift
Settlement methods report
Arbitrage
Marketing category report
Types of EMS
49. Travel agents - airlines - consumers
Main users of GDS
Distribution switch or bidirectional interface
Microprocessor ELS
Wholesaler model and merchant model
50. Automatic slip feed
Server/Pre Check POS terminal
Postcosting
ASF
Biometrics in hotels