Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






2. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers






3. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






4. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






5. Price look up keys






6. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






7. Key card - code based - smart card based - biometric






8. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






9. POS terminal used only for taking orders (no cash drawer)






10. POS printer that's good for printing orders






11. Delineates reservation transactions and commisions payable - by travel agent






12. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






13. Travel agents - airlines - consumers






14. Calculates actual costs to idea costs to indicate areas that need tighter control






15. Global distribution systems are owned by and used by...






16. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






17. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






18. provides a daily summary of reservation records that were created - modified - or canceled






19. Global Distribution System






20. Centrally controlled - individually controlled - and network controlled.






21. Internet distribution systems






22. Form of selling with no major party needed






23. Automatic form number reader






24. Employee ordering needed supplies or information






25. Indicates to managers how well individual products sell






26. Using sub recipes as part of a menu item recipe






27. Selling through internet to the extranet - like online shopping






28. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






29. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






30. Indicates the forms of payments used during a shift






31. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






32. Market Code






33. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






34. An intermediary between a central reservation system and e-distribution channelse






35. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






36. simultaneous buying and selling of an asset in order to profit from a price difference






37. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






38. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






39. Summary of all relevant sales reports produced during a business week






40. Lowest or highest selling price on a menu






41. Simultaneous processing






42. Automated report showing amounts of individual products sold during a specified period of time






43. Safes and keycards use this technology for fingerprints - and scanners.






44. Video display for kitchen orders






45. Uses intranet - like the dell computer example. Supply chain technology






46. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






47. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






48. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






49. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.






50. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.