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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A hotel chain's reservation system in which all participating properties are contractually related
AFNR
Internet corporation for assigned names and numbers
Affiliate reservation system
KDU
2. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
Sub recipe
Semi automated bar
B2C
Modifier keys
3. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.
Web 2.0
Internet
Arbitrage
Mechanical locking systems
4. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
PMS
ASF
EMS
IDS
5. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.
Modifier keys
Traditional mini bar
Internet corporation for assigned names and numbers
AFNR
6. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.
Revenue forecast report
Body motion sensor detector
Postcosting
IDS
7. Used in evaluating pricing design and contents of a menu
Web based POS
Merchant model
Menu engineering
DSP (disp. serv. provider)
8. Projects furure hotel revenue by using projected occupancy rates and room rates
Price point
Journal printer
Revenue forecast report
Benefits of using a POS system
9. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.
Electronic Locking System
Arbitrage
Real time capability
Modifier keys
10. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system
Benefits of using a POS system
Seamless integration
Modifier keys
PMS
11. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
Postcosting
Internet corporation for assigned names and numbers
Automated bar
Big names of GDS programs
12. Global distribution systems are owned by and used by...
DSP (disp. serv. provider)
Arbitrage
Traditional mini bar
Airlines; travel agents
13. Indicated total sold by each individual server during a shift
Biometrics in hotels
Menu board
Sales by beverage server report
Seamless integration
14. Produces a continuous detailed record of all POS transactions
Internet
Product usage report
Sub recipe
Journal printer
15. POS terminal used only for taking orders (no cash drawer)
Pre check terminal
Intersell agency
Types of electronic in room safes
Main users of GDS
16. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
Marketing category report
C2C
Intersell agency
Commission agent report
17. Form of selling with no major party needed
C2C
Thermal Printer
Electronic Locking System
Price point
18. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
Semi automated bar
Outstanding guest checks report
Table Management Systems
GDS
19. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.
Internet
ASF
Recipe chaining
Journal printer
20. Prevents info from one guest check from overwriting info from another
Recipe chaining
Fingerprint reader POS
Menu engineering
ASF
21. Ensures all payments and charges are captured and recorded correctly.
Outstanding guest checks report
PMS
Night Audit
Internet corporation for assigned names and numbers
22. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
Intersell agency
Hardwired ELS
Types of electronic in room safes
Recipe chaining
23. provides a daily summary of reservation records that were created - modified - or canceled
Reservation transaction record
Server/Pre Check POS terminal
Real time capability
Mechanical locking systems
24. Indicates to managers how well categories of menu items sell and when
Sales category analysis report
Revenue forecast report
Product usage report
Sub recipe
25. Delineates reservation transactions and commisions payable - by travel agent
Pre-set keys
Wholesaler model and merchant model
Price point
Commission agent report
26. Internet distribution systems
Automated bar
PMS
IDS
Sub recipe
27. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Affiliate reservation system
Arbitrage
Sales by beverage server report
Benefits of using a POS system
28. Energy Management system
EMS
DSP (disp. serv. provider)
Internet corporation for assigned names and numbers
Cashier POS terminal
29. Indicates to managers how well individual products sell
Pre check terminal
Sales mix report
Field in PMS to put guest type
Global distribution system
30. Keyboard overlay for each meal period
KDU
Journal printer
ASF
Menu board
31. Indicates expecte beverage income by category
Sales by major beverage category rport
Revenue management
Pre-set keys
B2E
32. Market Code
Field in PMS to put guest type
Biometrics in hotels
Postcosting
Real time capability
33. Selling through internet to the extranet - like online shopping
Global distribution system
Fingerprint reader POS
B2C
Real time capability
34. Automatic form number reader
GDS
Arbitrage
Cashier POS terminal
ADNR
35. Price look up keys
PLU keys
Mechanical locking systems
Extranet
Electronic Locking System
36. Recipes used to create a part of a menu item
ASF
Sub recipe
Commission agent report
Types of EMS
37. Simultaneous processing
Sales by major beverage category rport
Sales mix report
Server/Pre Check POS terminal
Real time capability
38. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Menu board
Field in PMS to put guest type
Table Management Systems
Electronic Locking System
39. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
Postcosting
Automated bar
Marketing category report
Semi automated bar
40. Automated report showing amounts of individual products sold during a specified period of time
Product usage report
Most POS systems are based on...
Extranet
Mechanical locking systems
41. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.
Big names of GDS programs
C2C
Web based POS
Seamless integration
42. Uses intranet - like the dell computer example. Supply chain technology
DSP (disp. serv. provider)
Electronic Locking System
B2B
Seamless integration
43. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
Microprocessor ELS
Product usage report
C2C
Field in PMS to put guest type
44. Summary of all relevant sales reports produced during a business week
PMS
Commission agent report
Weekly sales spreadsheet
Types of electronic in room safes
45. POS printer that's good for printing orders
Dot Matrix Print
Cashier POS terminal
Recipe chaining
KDU
46. Video display for kitchen orders
Microprocessor ELS
ADNR
KDU
Semi automated bar
47. Using sub recipes as part of a menu item recipe
Modifier keys
Merchant model
Menu board
Recipe chaining
48. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Sales by major beverage category rport
Menu engineering
AFNR
Cashier POS terminal
49. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
Sub recipe
ASF
Price point
Global distribution system
50. Centrally controlled - individually controlled - and network controlled.
Modifier keys
Internet corporation for assigned names and numbers
Types of EMS
EMS