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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Safes and keycards use this technology for fingerprints - and scanners.
Biometrics in hotels
Automated bar
Menu engineering
Body motion sensor detector
2. Automated report showing amounts of individual products sold during a specified period of time
Internet
Settlement methods report
Product usage report
Night Audit
3. Market Code
PLU keys
Settlement methods report
DSP (disp. serv. provider)
Field in PMS to put guest type
4. Delineates reservation transactions and commisions payable - by travel agent
Pre-set keys
Commission agent report
Affiliate reservation system
Journal printer
5. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Menu board
Most POS systems are based on...
Benefits of using a POS system
Automated bar
6. Indicates to managers how well categories of menu items sell and when
Sales category analysis report
PLU keys
Wholesaler model and merchant model
Web 2.0
7. POS terminal used only for entering orders
Revenue forecast report
Microprocessor ELS
Server/Pre Check POS terminal
Web 2.0
8. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
Price point
Intersell agency
Body motion sensor detector
Biometrics in hotels
9. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server
ASF
Types of EMS
Outstanding guest checks report
Intersell agency
10. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system
Merchant model
Sales category analysis report
Settlement methods report
Seamless integration
11. Indicated total sold by each individual server during a shift
Web 2.0
Distribution switch or bidirectional interface
Sales by beverage server report
KDU
12. Selling through internet to the extranet - like online shopping
B2C
Sales mix report
Distribution switch or bidirectional interface
PLU keys
13. Non automated bar based on manual checking or honor system
Traditional mini bar
IDS
Automated bar
Types of electronic in room safes
14. Automatic form number reader
Airlines; travel agents
ADNR
Extranet
GDS
15. simultaneous buying and selling of an asset in order to profit from a price difference
C2C
Electronic Locking System
Arbitrage
Web based POS
16. Form of selling with no major party needed
Field in PMS to put guest type
C2C
Cashier POS terminal
Wholesaler model and merchant model
17. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.
Internet
Affiliate reservation system
Airlines; travel agents
Web 2.0
18. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue
Hardwired ELS
Arbitrage
IDS
Revenue management
19. Summary of all relevant sales reports produced during a business week
Weekly sales spreadsheet
Intranet
Marketing category report
Web based POS
20. Recipes used to create a part of a menu item
Sub recipe
Web based POS
Sales by major beverage category rport
Merchant model
21. Simultaneous processing
Main users of GDS
Real time capability
Price point
Benefits of using a POS system
22. provides a daily summary of reservation records that were created - modified - or canceled
Internet
Server/Pre Check POS terminal
Reservation transaction record
B2E
23. Key card - code based - smart card based - biometric
Internet
Benefits of using a POS system
Biometrics in hotels
Types of electronic in room safes
24. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
Recipe chaining
Modifier keys
IDS
Intranet
25. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Intersell agency
Fingerprint reader POS
Menu engineering
Affiliate reservation system
26. POS printer that's good for printing orders
Dot Matrix Print
EMS
B2B
Product usage report
27. Used in evaluating pricing design and contents of a menu
DSP (disp. serv. provider)
Merchant model
Outstanding guest checks report
Menu engineering
28. Video display for kitchen orders
Internet
ADNR
Merchant model
KDU
29. Keys proframmable by management for specific menu items
Pre-set keys
Revenue forecast report
Postcosting
Intranet
30. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
C2C
Outstanding guest checks report
Most POS systems are based on...
Types of electronic in room safes
31. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
Mechanical locking systems
Seamless integration
Sales by beverage server report
C2C
32. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
Wholesaler model and merchant model
Merchant model
Real time capability
Microprocessor ELS
33. Uses an inprinted bar code rather than a manual server entry to access a guest check
Cashier POS terminal
Table Management Systems
AFNR
Wholesaler model and merchant model
34. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
Hardwired ELS
Seamless integration
Types of electronic in room safes
Airlines; travel agents
35. Automatic slip feed
Big names of GDS programs
ASF
ADNR
Affiliate reservation system
36. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.
B2C
Semi automated bar
Internet corporation for assigned names and numbers
Main users of GDS
37. Using sub recipes as part of a menu item recipe
Recipe chaining
Modifier keys
Internet corporation for assigned names and numbers
Hardwired ELS
38. Indicates expecte beverage income by category
ASF
Sales by major beverage category rport
Cashier POS terminal
ADNR
39. POS printer that is expensive but good for slips and receipts. Quick and fast.
Reservation transaction record
Thermal Printer
Distribution switch or bidirectional interface
Journal printer
40. Uses intranet - like the dell computer example. Supply chain technology
Weekly sales spreadsheet
B2B
Table Management Systems
Journal printer
41. Global distribution systems are owned by and used by...
Microprocessor ELS
Airlines; travel agents
Web 2.0
Wholesaler model and merchant model
42. Employee ordering needed supplies or information
Most POS systems are based on...
B2E
Reservation transaction record
ASF
43. Lowest or highest selling price on a menu
Price point
Extranet
Internet corporation for assigned names and numbers
Hardwired ELS
44. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
Revenue management
ASF
Table Management Systems
Wholesaler model and merchant model
45. Calculates actual costs to idea costs to indicate areas that need tighter control
Menu board
Main users of GDS
Postcosting
Merchant model
46. Energy Management system
Biometrics in hotels
EMS
Sales mix report
AFNR
47. Price look up keys
Intranet
Dot Matrix Print
Sales by major beverage category rport
PLU keys
48. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.
Web based POS
Biometrics in hotels
Sales category analysis report
Arbitrage
49. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
Thermal Printer
Automated bar
Global distribution system
IDS
50. Keyboard overlay for each meal period
Extranet
Recipe chaining
Menu board
IDS