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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Main users of GDS
Cashier POS terminal
Affiliate reservation system
B2C
2. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.
Product usage report
Web 2.0
Intranet
Body motion sensor detector
3. Keys proframmable by management for specific menu items
Night Audit
Pre-set keys
Table Management Systems
C2C
4. Uses an inprinted bar code rather than a manual server entry to access a guest check
Main users of GDS
Pre check terminal
AFNR
Sales category analysis report
5. Apollo - Amadeus - Galileo - SABRE - TIAS
C2C
Hardwired ELS
Big names of GDS programs
Sales category analysis report
6. provides a daily summary of reservation records that were created - modified - or canceled
Outstanding guest checks report
ASF
Main users of GDS
Reservation transaction record
7. Global distribution systems are owned by and used by...
Revenue forecast report
Field in PMS to put guest type
Airlines; travel agents
Menu board
8. Ensures all payments and charges are captured and recorded correctly.
Intranet
Web 2.0
Night Audit
Airlines; travel agents
9. Automated report showing amounts of individual products sold during a specified period of time
Types of EMS
Product usage report
Dot Matrix Print
PMS
10. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
GDS
Fingerprint reader POS
Product usage report
Sub recipe
11. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.
Big names of GDS programs
Commission agent report
EMS
Body motion sensor detector
12. Uses intranet - like the dell computer example. Supply chain technology
B2B
Pre check terminal
Revenue management
Commission agent report
13. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations
Most POS systems are based on...
Real time capability
Global distribution system
Sales category analysis report
14. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.
Cashier POS terminal
Electronic Locking System
Sales category analysis report
PLU keys
15. Simultaneous processing
Real time capability
Body motion sensor detector
Menu engineering
Settlement methods report
16. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
Extranet
B2C
Mechanical locking systems
Microprocessor ELS
17. POS printer that's good for printing orders
Fingerprint reader POS
Dot Matrix Print
Hardwired ELS
ASF
18. Projects furure hotel revenue by using projected occupancy rates and room rates
Field in PMS to put guest type
Global distribution system
AFNR
Revenue forecast report
19. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings
Benefits of using a POS system
DSP (disp. serv. provider)
Extranet
Revenue forecast report
20. Automatic form number reader
Arbitrage
ASF
Big names of GDS programs
ADNR
21. Market Code
Field in PMS to put guest type
Internet
Traditional mini bar
Revenue management
22. Using sub recipes as part of a menu item recipe
Pre-set keys
Postcosting
Recipe chaining
B2B
23. Automatic slip feed
Body motion sensor detector
Menu engineering
ASF
B2C
24. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
Airlines; travel agents
Distribution switch or bidirectional interface
B2B
Pre check terminal
25. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.
Automated bar
Seamless integration
Fingerprint reader POS
Modifier keys
26. A hotel chain's reservation system in which all participating properties are contractually related
Dot Matrix Print
Marketing category report
Biometrics in hotels
Affiliate reservation system
27. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers
Merchant model
Internet corporation for assigned names and numbers
Dot Matrix Print
Recipe chaining
28. Key card - code based - smart card based - biometric
Internet corporation for assigned names and numbers
Wholesaler model and merchant model
Intranet
Types of electronic in room safes
29. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
Fingerprint reader POS
Body motion sensor detector
Web based POS
Most POS systems are based on...
30. Indicates to managers how well categories of menu items sell and when
Most POS systems are based on...
Sales by beverage server report
Sub recipe
Sales category analysis report
31. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
B2E
Sales category analysis report
Most POS systems are based on...
Wholesaler model and merchant model
32. Form of selling with no major party needed
C2C
Outstanding guest checks report
Cashier POS terminal
Types of EMS
33. Centrally controlled - individually controlled - and network controlled.
Sales category analysis report
Types of EMS
Menu board
Journal printer
34. Selling through internet to the extranet - like online shopping
B2C
ASF
Recipe chaining
Reservation transaction record
35. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
B2C
Marketing category report
Microprocessor ELS
Seamless integration
36. Indicates to managers how well individual products sell
Microprocessor ELS
Big names of GDS programs
Sales mix report
Table Management Systems
37. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.
Internet
Seamless integration
Intersell agency
Sales by major beverage category rport
38. Safes and keycards use this technology for fingerprints - and scanners.
C2C
Dot Matrix Print
Biometrics in hotels
Merchant model
39. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system
ADNR
Affiliate reservation system
Wholesaler model and merchant model
Seamless integration
40. Recipes used to create a part of a menu item
Sub recipe
Internet
Reservation transaction record
Revenue forecast report
41. Delineates reservation transactions and commisions payable - by travel agent
Commission agent report
Menu board
Global distribution system
Journal printer
42. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
B2B
Mechanical locking systems
Body motion sensor detector
Settlement methods report
43. Prevents info from one guest check from overwriting info from another
PMS
Revenue forecast report
Night Audit
ASF
44. Bar equipped with a door alert system that reports to the minibar central computer via telephone line when the door is opened.
Mechanical locking systems
Semi automated bar
Sales by major beverage category rport
Postcosting
45. Calculates actual costs to idea costs to indicate areas that need tighter control
KDU
Postcosting
Web 2.0
Pre check terminal
46. POS terminal used only for taking orders (no cash drawer)
Pre check terminal
Field in PMS to put guest type
Menu board
Web 2.0
47. Energy Management system
Benefits of using a POS system
EMS
Field in PMS to put guest type
Global distribution system
48. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.
Intranet
EMS
Field in PMS to put guest type
Seamless integration
49. Employee ordering needed supplies or information
ADNR
Wholesaler model and merchant model
Airlines; travel agents
B2E
50. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Price point
Main users of GDS
Revenue forecast report
Extranet