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Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories






2. Prevents info from one guest check from overwriting info from another






3. Indicates to managers how well categories of menu items sell and when






4. Non automated bar based on manual checking or honor system






5. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.






6. Indicated total sold by each individual server during a shift






7. Uses an inprinted bar code rather than a manual server entry to access a guest check






8. Ensures all payments and charges are captured and recorded correctly.






9. Simultaneous processing






10. Recipes used to create a part of a menu item






11. Price look up keys






12. Using sub recipes as part of a menu item recipe






13. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system






14. Projects furure hotel revenue by using projected occupancy rates and room rates






15. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






16. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






17. Safes and keycards use this technology for fingerprints - and scanners.






18. Automatic form number reader






19. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






20. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






21. A set of demand forecasting techniques used to develop pricing strategies that maximize rooms revenue






22. Centrally controlled - individually controlled - and network controlled.






23. An intermediary between a central reservation system and e-distribution channelse






24. Calculates actual costs to idea costs to indicate areas that need tighter control






25. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






26. Delineates reservation transactions and commisions payable - by travel agent






27. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.






28. provides a daily summary of reservation records that were created - modified - or canceled






29. Automatic slip feed






30. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






31. Key card - code based - smart card based - biometric






32. Form of selling with no major party needed






33. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






34. Market Code






35. POS terminal used only for taking orders (no cash drawer)






36. A hotel chain's reservation system in which all participating properties are contractually related






37. Video display for kitchen orders






38. Microprocessor based bar - capable of monitoring and posting sales transactions - determining refill and exp dates.






39. Global Distribution System






40. Energy Management system






41. Used in evaluating pricing design and contents of a menu






42. Internet distribution systems






43. Automated report showing amounts of individual products sold during a specified period of time






44. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






45. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






46. Indicates to managers how well individual products sell






47. Summary of all relevant sales reports produced during a business week






48. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






49. Selling through internet to the extranet - like online shopping






50. POS printer that is expensive but good for slips and receipts. Quick and fast.