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Test your basic knowledge |
Hospitality Information Technology
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Uses intranet - like the dell computer example. Supply chain technology
B2B
Product usage report
Internet
Server/Pre Check POS terminal
2. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.
Extranet
Semi automated bar
Table Management Systems
Server/Pre Check POS terminal
3. Keyboard overlay for each meal period
Menu board
Web based POS
Night Audit
Internet
4. Projects furure hotel revenue by using projected occupancy rates and room rates
B2E
Microprocessor ELS
Revenue forecast report
Cashier POS terminal
5. The ability of travel agencies to book hotel reservations directly into a hotel's reservation system
Table Management Systems
Marketing category report
PMS
Seamless integration
6. Indicates the forms of payments used during a shift
Commission agent report
EMS
Distribution switch or bidirectional interface
Settlement methods report
7. A hotel chain's reservation system in which all participating properties are contractually related
Sub recipe
Main users of GDS
Product usage report
Affiliate reservation system
8. Focused on ability for peopler o collaborate and share info online. It's more dynamic than the previous version and its more organized. Based on serving web applications.
Settlement methods report
Outstanding guest checks report
Web 2.0
GDS
9. Employee ordering needed supplies or information
Field in PMS to put guest type
B2E
PLU keys
Sales category analysis report
10. POS terminal used to enter and settle checks and may support up to 4 cash drawers.
Cashier POS terminal
Intersell agency
EMS
Server/Pre Check POS terminal
11. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.
Internet corporation for assigned names and numbers
Electronic Locking System
EMS
Web based POS
12. POS printer that is expensive but good for slips and receipts. Quick and fast.
Web based POS
Thermal Printer
Sales category analysis report
B2E
13. Can be a one way ELS or two way. One way uses an electric key encoder while two way communicates to locks wirelessly. One key can be used in multiple locks for both.
Hardwired ELS
Reservation transaction record
Microprocessor ELS
Real time capability
14. Automatic form number reader
ASF
Microprocessor ELS
ADNR
Arbitrage
15. Simultaneous processing
Recipe chaining
Real time capability
Seamless integration
Outstanding guest checks report
16. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.
B2E
Outstanding guest checks report
PMS
DSP (disp. serv. provider)
17. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers
Wholesaler model and merchant model
Seamless integration
Modifier keys
Cashier POS terminal
18. Price look up keys
Web based POS
Microprocessor ELS
PLU keys
Airlines; travel agents
19. Used in evaluating pricing design and contents of a menu
Menu engineering
Body motion sensor detector
Microprocessor ELS
Dot Matrix Print
20. Produces a continuous detailed record of all POS transactions
Postcosting
Intranet
DSP (disp. serv. provider)
Journal printer
21. Uses an inprinted bar code rather than a manual server entry to access a guest check
AFNR
Sub recipe
IDS
KDU
22. Safes and keycards use this technology for fingerprints - and scanners.
KDU
Mechanical locking systems
Biometrics in hotels
Sales by beverage server report
23. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions
KDU
Modifier keys
Product usage report
Most POS systems are based on...
24. Market Code
Airlines; travel agents
Types of EMS
Field in PMS to put guest type
B2E
25. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms
Web based POS
Sales mix report
Night Audit
Intersell agency
26. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers
Biometrics in hotels
Merchant model
Most POS systems are based on...
Internet corporation for assigned names and numbers
27. Global distribution systems are owned by and used by...
Menu engineering
Arbitrage
Airlines; travel agents
B2C
28. Selling through internet to the extranet - like online shopping
ASF
Internet
Benefits of using a POS system
B2C
29. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.
Cashier POS terminal
Benefits of using a POS system
Distribution switch or bidirectional interface
Server/Pre Check POS terminal
30. Delineates reservation transactions and commisions payable - by travel agent
Intersell agency
Commission agent report
Product usage report
IDS
31. Indicates to managers how well categories of menu items sell and when
Benefits of using a POS system
Airlines; travel agents
B2B
Sales category analysis report
32. Internet distribution systems
AFNR
IDS
Automated bar
Real time capability
33. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.
Internet corporation for assigned names and numbers
Wholesaler model and merchant model
Sales by major beverage category rport
Outstanding guest checks report
34. simultaneous buying and selling of an asset in order to profit from a price difference
Web 2.0
Extranet
ADNR
Arbitrage
35. POS terminal used only for taking orders (no cash drawer)
B2B
EMS
Pre check terminal
B2E
36. Compiles weekly totals summarizing revenue earned by food and beverage departments or categories
Body motion sensor detector
Big names of GDS programs
Marketing category report
Electronic Locking System
37. Travel agents - airlines - consumers
Revenue management
Main users of GDS
Types of EMS
Sales mix report
38. Non automated bar based on manual checking or honor system
B2B
Seamless integration
Traditional mini bar
B2E
39. Prevents info from one guest check from overwriting info from another
ASF
Internet corporation for assigned names and numbers
Outstanding guest checks report
C2C
40. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.
Microprocessor ELS
Distribution switch or bidirectional interface
Mechanical locking systems
Recipe chaining
41. Centrally controlled - individually controlled - and network controlled.
Field in PMS to put guest type
Types of EMS
Dot Matrix Print
Commission agent report
42. Video display for kitchen orders
KDU
Main users of GDS
Recipe chaining
Seamless integration
43. Summary of all relevant sales reports produced during a business week
Intersell agency
Weekly sales spreadsheet
IDS
Price point
44. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio
Sales by major beverage category rport
Benefits of using a POS system
Arbitrage
Most POS systems are based on...
45. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.
Extranet
Big names of GDS programs
Distribution switch or bidirectional interface
DSP (disp. serv. provider)
46. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.
Hardwired ELS
Semi automated bar
B2C
Modifier keys
47. Automated report showing amounts of individual products sold during a specified period of time
Product usage report
Revenue forecast report
Pre-set keys
GDS
48. Employees place finger on small sensor to authenticate and log them in. Replaces passwords and key cards making it easier and more secure.
Revenue management
Sub recipe
Fingerprint reader POS
B2E
49. Indicates to managers how well individual products sell
DSP (disp. serv. provider)
Sales mix report
Revenue management
Big names of GDS programs
50. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.
Fingerprint reader POS
Reservation transaction record
Sales by major beverage category rport
Body motion sensor detector