Test your basic knowledge |

Hospitality Information Technology

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. POS printer that is expensive but good for slips and receipts. Quick and fast.






2. Summary of all relevant sales reports produced during a business week






3. Installed in guest room and takes control of the lights and AC when it doesn't detect motion.






4. Prevents info from one guest check from overwriting info from another






5. Automatic form number reader






6. Indicates the forms of payments used during a shift






7. Automated report used in beverage alcohol sales to resolve discrepancies between sales by category and sales by beverage server






8. An intermediary between a central reservation system and e-distribution channelse






9. This system is a challenge because the server is located off site and the internet connection is sued to collect data from pos terminals to transfer to the remote server. it can be unavailable is the connection disconnects.






10. System that reduces guests wait times - improves service - lowers amnt of decisions employees need to make - processes reservations and wait lists - distributes workload evenly - captures customer info - appropriate for high volume restaurants.






11. Massive network of networks - networking infrastructure. Connects millions of computers globally - info travels through it through protocols.






12. provides a daily summary of reservation records that were created - modified - or canceled






13. Type of ELS that operates through a centralized master code consul interfaced to every key lock. Expensive - yet secure.






14. Keys proframmable by management for specific menu items






15. Using sub recipes as part of a menu item recipe






16. Video display for kitchen orders






17. Lowest or highest selling price on a menu






18. Produces a continuous detailed record of all POS transactions






19. Unlike electronic locking systems - these are cheaper but heavier to carry - not convenient and have a high replacement cost - and you can't trace them. They're also duplicatable.






20. Used in conjunction with preset and of PLU keys to provide additional detailed prep instructions






21. Electronic networks used by travel agents and some IDS channels to make airline - car rental - and cruise line reservations






22. Projects furure hotel revenue by using projected occupancy rates and room rates






23. A reservation network that handles reservations for airline flights - car rentals - and hotel rooms






24. Keyboard overlay for each meal period






25. Performs back and front office functions - supports housekeeping and catering. Keeps track of frequent guests and customers - internet reservation modules - tracks luggage as well.






26. Uses an inprinted bar code rather than a manual server entry to access a guest check






27. Governs the internet. ICANN - non profit private sector corporation formed by the internets business - technical - academic - and user sector corporation formed by the Internets business' - technical - academic - and user communities.






28. Key card - code based - smart card based - biometric






29. Connects a CRS and GDS - providing consumers and agents access to the CRS. Helps incur switch feeds.






30. Automated report showing amounts of individual products sold during a specified period of time






31. POS terminal used to enter and settle checks and may support up to 4 cash drawers.






32. POS terminal used only for taking orders (no cash drawer)






33. Selling through internet to the extranet - like online shopping






34. Automatic slip feed






35. Similar to intranet but it enables the firms business partners (like suppliers and consumers) to access the firms intranet.






36. Form of selling with no major party needed






37. Indicates to managers how well categories of menu items sell and when






38. Simultaneous processing






39. Indicates to managers how well individual products sell






40. Efficient transaction progress - streamlining record keeping - info used more productively - tracking offers - cost savings






41. Computer network within an organization that uses internet tech for members of the organization only. Uses internet tech - usually used for employees to browse company based systems.






42. Exs such as mechanical keys - key cards - etc. They're inexpensive - convenient - traceable - secure - replaceable - low cost for new keys - recyclable - etc.






43. Non automated bar based on manual checking or honor system






44. Global distribution systems are owned by and used by...






45. Indicates expecte beverage income by category






46. Energy Management system






47. Travel agents - airlines - consumers






48. Micros - Aloha - Digital Dining - Positouch - Restaurant Mgr - Maitre D - Squirrel - Casio






49. An e-commerce strategy in which a seller negotiates a discounted rate with a supplier hotel and then adds a standard markup factor and sells the room to consumers






50. An e-commerce strategy in which a seller negotiates to a discounted rate with a supplier hotel and then adds a standard mark up and sells to consumers