Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Place and date more important than rate.






2. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






3. The role that airline reservation systems played






4. A negotiated discount below the rack rate. Members pick the rate they want to pay






5. Software companies that offer a suite of software applications via Internet-based access.






6. Guest who arrive days before booking






7. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






8. Some get suites - some get singles - all pay same rate






9. Status of rooms sold and available






10. The act of controlling rates and restricting occupancy to maximize gross room revenues






11. More sophisticated - accounting for many issues






12. Guest booked to depart today






13. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






14. More rooms sold than available - done deliberately.






15. Guest who stay longer than booked






16. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






17. The Airlines






18. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






19. Needed for large conventions where delegates may stay in many hotels






20. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






21. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






22. Yesterdays stay-overs + today's reserved arrivals






23. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






24. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






25. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






26. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






27. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






28. The actual office site at which chain reservationists reside.






29. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






30. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






31. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






32. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






33. Logical rules that give options based on sensitivity






34. Faster - more accurate - sells more rooms at higher rates






35. Speaking the same language within incompatible systems






36. Number of guests in hotel






37. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






38. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






39. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






40. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






41. Changes in dates - names - numbers - room types etc.






42. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






43. Guest without reservations needing rooms






44. 2-3 minutes






45. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






46. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






47. 5-7%






48. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






49. History and preferences of that particular guest. Being used more often today






50. 100 booked - 40 used means 60% attrition - 40% pick-up