Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






2. Hurdle point is set - lower rates rejected






3. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






4. Convention guest who try to get a better rate by using other deals






5. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






6. The act of controlling rates and restricting occupancy to maximize gross room revenues






7. Guest who arrive days before booking






8. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






9. Guest booked to depart today






10. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






11. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






12. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






13. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






14. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






15. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






16. CRS for hire - used by smaller chains - independent hotels.






17. The actual office site at which chain reservationists reside.






18. Logical rules that give options based on sensitivity






19. Status of rooms sold and available






20. Hotel sets up and sells own package to individuals. May be better than the group rate.






21. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






22. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






23. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






24. Based entirely on historical date. Does not share specific performance date for each competing property.


25. Guest who leave earlier than expected






26. Estimated over $80 billion. Group delegates spend more dollars.






27. Needed for large conventions where delegates may stay in many hotels






28. History and preferences of that particular guest. Being used more often today






29. A negotiated discount below the rack rate. Members pick the rate they want to pay






30. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






31. Guests booked to arrive today






32. Speaking the same language within incompatible systems






33. 2-3 minutes






34. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






35. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






36. The Airlines






37. The role that airline reservation systems played






38. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






39. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






40. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






41. Faster - more accurate - sells more rooms at higher rates






42. Place and date more important than rate.






43. Software companies that offer a suite of software applications via Internet-based access.






44. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






45. More sophisticated - accounting for many issues






46. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






47. Some get suites - some get singles - all pay same rate






48. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






49. The American Society of Association Executives






50. 5-7%