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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Speaking the same language within incompatible systems






2. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






3. Hurdle point is set - lower rates rejected






4. When a person calls directly to the hotel to book their reservations.






5. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






6. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






7. Place and date more important than rate.






8. Some get suites - some get singles - all pay same rate






9. Status of rooms sold and available






10. Software companies that offer a suite of software applications via Internet-based access.






11. Guests booked to arrive today






12. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






13. The actual office site at which chain reservationists reside.






14. Hotel sets up and sells own package to individuals. May be better than the group rate.






15. Guest who stay longer than booked






16. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






17. History and preferences of that particular guest. Being used more often today






18. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






19. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






20. Guest without reservations needing rooms






21. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






22. Faster - more accurate - sells more rooms at higher rates






23. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






24. More rooms sold than available - done deliberately.






25. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






26. Convention guest who try to get a better rate by using other deals






27. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






28. Needed for large conventions where delegates may stay in many hotels






29. The American Society of Association Executives






30. The role that airline reservation systems played






31. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






32. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






33. CRS for hire - used by smaller chains - independent hotels.






34. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






35. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






36. More sophisticated - accounting for many issues






37. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






38. Logical rules that give options based on sensitivity






39. Continuing guest - as per booking






40. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






41. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






42. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






43. Yesterdays stay-overs + today's reserved arrivals






44. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






45. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






46. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






47. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






48. Guest booked to depart today






49. Guest who arrive days before booking






50. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set







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