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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Four primary functions of ASPs
Stayover
How many minutes should it take to process a reservation?
Internet and Web-Based Reservations
2. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Group Business
Attrition/Pick-Up Rate
Stayover
Meta-Search Technology
3. Continuing guest - as per booking
Stayover
Understay
Room Count
Convention and Vistor Bureaus (CVBs)
4. More sophisticated - accounting for many issues
Spread Rate
Internet and Web-Based Reservations
Role of Yield Management Systems
Adjusted Room Count
5. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Out of Inventory Rooms (OOI)
Amendments/alterations to the reservation
Overbooking
What are these global distribution system providers worth?
6. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Flat Rate/Run of the House
Attrition/Pick-Up Rate
Role of Yield Management Systems
ASAE
7. CRS for hire - used by smaller chains - independent hotels.
Early Arrivals
House Count
Independent Reservation Services
Spread Rate
8. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Group Guests
Internet and Web-Based Reservations
Overbooking percentage
Selling Against Room Block
9. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Chain Sites
Convention and Vistor Bureaus (CVBs)
No Show
Meta-Search Technology
10. Hotel sets up and sells own package to individuals. May be better than the group rate.
Application Service Providers (ASPs)
IT packages
Four Global Distribution System Providers
Guest History Database
11. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Guest History Database
Categories of Group Business
Search Engine Optimization
Overbooking percentage
12. More rooms sold than available - done deliberately.
Independent Reservation Services
Overbooking
Expected Arrivals
Walking the Guest
13. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Internet and Web-Based Reservations
Global Distribution System (GDS)
Four Global Distribution System Providers
No Show
14. Guest without reservations needing rooms
Walking the Guest
Walk-ins
Group Business
What are these global distribution system providers worth?
15. The act of controlling rates and restricting occupancy to maximize gross room revenues
Corporate Guests
Nests and Hurdles
Yield Management Revolution
Categories of Group Business
16. Speaking the same language within incompatible systems
Electronic Switch Technology
Group Guests
Artificial Intelligence/ Expert Systems
Convention and Vistor Bureaus (CVBs)
17. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Room Count
Walking the Guest
Unidentified Delegates
Out of Inventory Rooms (OOI)
18. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Artificial Intelligence/ Expert Systems
Travel Information Management Services (TIMS)
Seamless Connectivity
Role of Yield Management Systems
19. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Optional Reservation Data
Adjusted Room Count
Artificial Intelligence/ Expert Systems
Leisure Guests
20. Software companies that offer a suite of software applications via Internet-based access.
Where did we steal Yield Management from?
What are these global distribution system providers worth?
Hotel Web Sites
Application Service Providers (ASPs)
21. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Automated Inventory Tracking System
Where did we steal Yield Management from?
Artificial Intelligence/ Expert Systems
Group Guests
22. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Optional Reservation Data
Yield Management Revolution
Corporate Guests
What are these global distribution system providers worth?
23. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Hotel Web Sites
Group Business
Overstay
ASAE
24. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Artificial Intelligence/ Expert Systems
Committed Rooms
Categories of Group Business
Application Service Providers (ASPs)
25. Yesterdays stay-overs + today's reserved arrivals
Overbooking
Categories of Group Business
Amendments/alterations to the reservation
Committed Rooms
26. Guest who arrive days before booking
Overbooking
Global Distribution System (GDS)
Early Arrivals
Unidentified Delegates
27. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Adjusting the Room Block
Search Engine Optimization
Four Global Distribution System Providers
Third Party Travel Sites
28. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Convention and Vistor Bureaus (CVBs)
Stayover
Chain Sites
Walk-ins
29. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Four Global Distribution System Providers
Spread Rate
Selling Against Room Block
Early Arrivals
30. The role that airline reservation systems played
Global Distribution System (GDS)
Committed Rooms
Reservations to take
Application Service Providers (ASPs)
31. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Categories of Group Business
Reservations to take
How many minutes should it take to process a reservation?
PHASER complete Access Reports
32. Logical rules that give options based on sensitivity
Fenced Rates
Internet and Web-Based Reservations
Adjusting the Room Block
Out of Order Rooms (OOO)
33. When a person calls directly to the hotel to book their reservations.
In-House Reservation Center
Seamless Connectivity
Guest History Database
Leisure Guests
34. 100 booked - 40 used means 60% attrition - 40% pick-up
Seamless Connectivity
Fenced Rates
Application Service Providers (ASPs)
Attrition/Pick-Up Rate
35. Hurdle point is set - lower rates rejected
Where did we steal Yield Management from?
Unidentified Delegates
Group Guests
Nests and Hurdles
36. Estimated over $80 billion. Group delegates spend more dollars.
Overstay
Internet and Web-Based Reservations
Group Business
What are these global distribution system providers worth?
37. Needed for large conventions where delegates may stay in many hotels
IT packages
Pegasus Solutions
Role of the Housing Bureau
ASAE
38. Changes in dates - names - numbers - room types etc.
Amendments/alterations to the reservation
Group Business
Independent Reservation Services
Out of Order Rooms (OOO)
39. Convention guest who try to get a better rate by using other deals
Unidentified Delegates
Committed Rooms
Meta-Search Technology
Flat Rate/Run of the House
40. Guests booked to arrive today
Understay
Expected Arrivals
Corporate Guests
Central Reservation System (CRS)
41. Guest who stay longer than booked
Overstay
Fenced Rates
Flat Rate/Run of the House
Travel Information Management Services (TIMS)
42. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Components of the Simple Room Count
Travel Information Management Services (TIMS)
Expected Arrivals
Third Party Travel Sites
43. Based entirely on historical date. Does not share specific performance date for each competing property.
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44. The American Society of Association Executives
Reservations to take
How many minutes should it take to process a reservation?
Spread Rate
ASAE
45. The Airlines
In-House Reservation Center
Where did we steal Yield Management from?
Yield Management Revolution
What are these global distribution system providers worth?
46. 5-7%
Out of Order Rooms (OOO)
Overbooking percentage
Artificial Intelligence/ Expert Systems
Overstay
47. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Adjusting the Room Block
Components of the Simple Room Count
Application Service Providers (ASPs)
How many minutes should it take to process a reservation?
48. A negotiated discount below the rack rate. Members pick the rate they want to pay
Room Count
Optional Reservation Data
Spread Rate
Four Global Distribution System Providers
49. The actual office site at which chain reservationists reside.
Pegasus Solutions
Central Reservation Office (CRO)
Optional Reservation Data
Leisure Guests
50. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
IT packages
Corporate Guests
Selling Against Room Block
Reservations to take
Can you answer 50 questions in 15 minutes?
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