Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Convention guest who try to get a better rate by using other deals






2. More rooms sold than available - done deliberately.






3. Guest without reservations needing rooms






4. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






5. When a person calls directly to the hotel to book their reservations.






6. 2-3 minutes






7. Speaking the same language within incompatible systems






8. The role that airline reservation systems played






9. The act of controlling rates and restricting occupancy to maximize gross room revenues






10. Place and date more important than rate.






11. Status of rooms sold and available






12. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






13. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






14. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






15. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






16. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






17. The actual office site at which chain reservationists reside.






18. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






19. A negotiated discount below the rack rate. Members pick the rate they want to pay






20. Hotel sets up and sells own package to individuals. May be better than the group rate.






21. Changes in dates - names - numbers - room types etc.






22. History and preferences of that particular guest. Being used more often today






23. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






24. Guests booked to arrive today






25. 5-7%






26. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






27. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






28. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






29. 100 booked - 40 used means 60% attrition - 40% pick-up






30. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






31. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






32. Hurdle point is set - lower rates rejected






33. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






34. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






35. Guest booked to depart today






36. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






37. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






38. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






39. The American Society of Association Executives






40. CRS for hire - used by smaller chains - independent hotels.






41. Guest who leave earlier than expected






42. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






43. Software companies that offer a suite of software applications via Internet-based access.






44. Logical rules that give options based on sensitivity






45. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






46. Estimated over $80 billion. Group delegates spend more dollars.






47. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






48. The Airlines






49. Faster - more accurate - sells more rooms at higher rates






50. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.