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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Hotel Web Sites
Role of Yield Management Systems
No Show
Application Service Providers (ASPs)
2. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Meta-Search Technology
Overbooking
Seamless Connectivity
Four primary functions of ASPs
3. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Third Party Travel Sites
Flat Rate/Run of the House
Corporate Guests
Categories of Group Business
4. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Attrition/Pick-Up Rate
What are these global distribution system providers worth?
Chain Sites
Amendments/alterations to the reservation
5. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Components of the Simple Room Count
Independent Reservation Services
Walking the Guest
Overbooking percentage
6. CRS for hire - used by smaller chains - independent hotels.
Components of the Simple Room Count
Artificial Intelligence/ Expert Systems
Independent Reservation Services
Four primary functions of ASPs
7. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Hotelligence Report
Understay
Nests and Hurdles
Attrition/Pick-Up Rate
8. More rooms sold than available - done deliberately.
Out of Order Rooms (OOO)
Overbooking
Leisure Guests
Components of the Simple Room Count
9. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Nests and Hurdles
Components of the Simple Room Count
ASAE
Four primary functions of ASPs
10. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Optional Reservation Data
Convention and Vistor Bureaus (CVBs)
Early Arrivals
Expected Departures
11. Guests booked to arrive today
Pegasus Solutions
Expected Arrivals
Selling Against Room Block
Unidentified Delegates
12. The act of controlling rates and restricting occupancy to maximize gross room revenues
Central Reservation Office (CRO)
Yield Management Revolution
Automated Inventory Tracking System
Attrition/Pick-Up Rate
13. History and preferences of that particular guest. Being used more often today
Early Arrivals
Guest History Database
Smith Travel Research's STAR Reports
Flat Rate/Run of the House
14. The Airlines
Central Reservation System (CRS)
Hotel Web Sites
Where did we steal Yield Management from?
Yield Management Revolution
15. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Out of Inventory Rooms (OOI)
ASAE
Expedia Competitive Price Grid Report
Nests and Hurdles
16. Yesterdays stay-overs + today's reserved arrivals
Internet and Web-Based Reservations
Pegasus Solutions
Out of Order Rooms (OOO)
Committed Rooms
17. Number of guests in hotel
IT packages
Group Business
House Count
Role of Yield Management Systems
18. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Global Distribution System (GDS)
Meta-Search Technology
What are these global distribution system providers worth?
Four Global Distribution System Providers
19. Guest who arrive days before booking
Adjusting the Room Block
Early Arrivals
Out of Order Rooms (OOO)
Expected Arrivals
20. More sophisticated - accounting for many issues
Overbooking percentage
Unidentified Delegates
PHASER complete Access Reports
Adjusted Room Count
21. Hotel sets up and sells own package to individuals. May be better than the group rate.
Smith Travel Research's STAR Reports
Search Engine Optimization
Meta-Search Technology
IT packages
22. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Smith Travel Research's STAR Reports
Electronic Switch Technology
Adjusting the Room Block
Central Reservation System (CRS)
23. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Reservations to take
Out of Order Rooms (OOO)
Walking the Guest
Travel Information Management Services (TIMS)
24. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Stayover
Pegasus Solutions
Meta-Search Technology
Group Business
25. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Out of Inventory Rooms (OOI)
House Count
Amendments/alterations to the reservation
Hotel Web Sites
26. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Artificial Intelligence/ Expert Systems
ASAE
Fenced Rates
Global Distribution System (GDS)
27. 2-3 minutes
Optional Reservation Data
Internet and Web-Based Reservations
Yield Management Revolution
How many minutes should it take to process a reservation?
28. The role that airline reservation systems played
Overbooking percentage
Global Distribution System (GDS)
Understay
Group Guests
29. Convention guest who try to get a better rate by using other deals
Unidentified Delegates
Leisure Guests
Overbooking percentage
Hotel Web Sites
30. Changes in dates - names - numbers - room types etc.
Hotel Web Sites
Understay
Amendments/alterations to the reservation
Adjusted Room Count
31. Status of rooms sold and available
Independent Reservation Services
Group Guests
Four Global Distribution System Providers
Room Count
32. Needed for large conventions where delegates may stay in many hotels
Convention and Vistor Bureaus (CVBs)
Room Count
What are these global distribution system providers worth?
Role of the Housing Bureau
33. Logical rules that give options based on sensitivity
Corporate Guests
Fenced Rates
Chain Sites
Nests and Hurdles
34. Guest booked to depart today
Electronic Switch Technology
Group Guests
Expected Departures
Room Count
35. Speaking the same language within incompatible systems
Application Service Providers (ASPs)
In-House Reservation Center
Role of the Housing Bureau
Electronic Switch Technology
36. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Reservations to take
Understay
Four Global Distribution System Providers
Overbooking percentage
37. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Four Global Distribution System Providers
Expedia Competitive Price Grid Report
Independent Reservation Services
Overstay
38. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Chain Sites
Central Reservation System (CRS)
No Show
Optional Reservation Data
39. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Optional Reservation Data
Internet and Web-Based Reservations
Categories of Group Business
Out of Order Rooms (OOO)
40. 5-7%
Smith Travel Research's STAR Reports
Overbooking percentage
Early Arrivals
Leisure Guests
41. Place and date more important than rate.
Central Reservation Office (CRO)
Where did we steal Yield Management from?
Group Guests
Adjusted Room Count
42. The American Society of Association Executives
ASAE
Overbooking
Selling Against Room Block
Electronic Switch Technology
43. Software companies that offer a suite of software applications via Internet-based access.
Seamless Connectivity
Travel Information Management Services (TIMS)
Application Service Providers (ASPs)
House Count
44. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Smith Travel Research's STAR Reports
Hotel Web Sites
Chain Sites
Internet and Web-Based Reservations
45. 100 booked - 40 used means 60% attrition - 40% pick-up
Electronic Switch Technology
Attrition/Pick-Up Rate
Categories of Group Business
Convention and Vistor Bureaus (CVBs)
46. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Out of Inventory Rooms (OOI)
Central Reservation System (CRS)
Corporate Guests
Hotelligence Report
47. Estimated over $80 billion. Group delegates spend more dollars.
PHASER complete Access Reports
Leisure Guests
Expected Arrivals
Group Business
48. Faster - more accurate - sells more rooms at higher rates
Automated Inventory Tracking System
Overbooking percentage
Role of the Housing Bureau
Seamless Connectivity
49. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Optional Reservation Data
Expected Arrivals
Search Engine Optimization
Expected Departures
50. Guest without reservations needing rooms
Walk-ins
Hotelligence Report
Overstay
Committed Rooms