Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






2. Guests booked to arrive today






3. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






4. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






5. History and preferences of that particular guest. Being used more often today






6. Guest booked to depart today






7. Guest who stay longer than booked






8. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






9. Some get suites - some get singles - all pay same rate






10. Guest who arrive days before booking






11. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






12. The role that airline reservation systems played






13. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






14. The Airlines






15. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






16. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






17. Changes in dates - names - numbers - room types etc.






18. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






19. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






20. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






21. Software companies that offer a suite of software applications via Internet-based access.






22. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






23. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






24. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






25. More rooms sold than available - done deliberately.






26. When a person calls directly to the hotel to book their reservations.






27. The American Society of Association Executives






28. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






29. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






30. Guest who leave earlier than expected






31. Faster - more accurate - sells more rooms at higher rates






32. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






33. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






34. Number of guests in hotel






35. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






36. 5-7%






37. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






38. 100 booked - 40 used means 60% attrition - 40% pick-up






39. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






40. Hotel sets up and sells own package to individuals. May be better than the group rate.






41. Based entirely on historical date. Does not share specific performance date for each competing property.


42. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






43. Place and date more important than rate.






44. Speaking the same language within incompatible systems






45. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






46. Hurdle point is set - lower rates rejected






47. The actual office site at which chain reservationists reside.






48. Logical rules that give options based on sensitivity






49. A negotiated discount below the rack rate. Members pick the rate they want to pay






50. Status of rooms sold and available