Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






2. Changes in dates - names - numbers - room types etc.






3. Based entirely on historical date. Does not share specific performance date for each competing property.

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4. Guest who stay longer than booked






5. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






6. Guest without reservations needing rooms






7. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






8. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






9. More rooms sold than available - done deliberately.






10. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






11. The actual office site at which chain reservationists reside.






12. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






13. Logical rules that give options based on sensitivity






14. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






15. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






16. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






17. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






18. Estimated over $80 billion. Group delegates spend more dollars.






19. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






20. Continuing guest - as per booking






21. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






22. Software companies that offer a suite of software applications via Internet-based access.






23. Needed for large conventions where delegates may stay in many hotels






24. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






25. History and preferences of that particular guest. Being used more often today






26. Some get suites - some get singles - all pay same rate






27. The role that airline reservation systems played






28. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






29. Guest who leave earlier than expected






30. CRS for hire - used by smaller chains - independent hotels.






31. Guest booked to depart today






32. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






33. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






34. Hotel sets up and sells own package to individuals. May be better than the group rate.






35. Guest who arrive days before booking






36. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






37. Faster - more accurate - sells more rooms at higher rates






38. Hurdle point is set - lower rates rejected






39. The Airlines






40. Convention guest who try to get a better rate by using other deals






41. 2-3 minutes






42. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






43. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






44. 100 booked - 40 used means 60% attrition - 40% pick-up






45. A negotiated discount below the rack rate. Members pick the rate they want to pay






46. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






47. Number of guests in hotel






48. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






49. Guests booked to arrive today






50. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.