Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Hurdle point is set - lower rates rejected






2. Guest booked to depart today






3. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






4. Faster - more accurate - sells more rooms at higher rates






5. Changes in dates - names - numbers - room types etc.






6. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






7. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






8. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






9. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






10. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






11. When a person calls directly to the hotel to book their reservations.






12. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






13. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






14. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






15. More rooms sold than available - done deliberately.






16. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






17. Speaking the same language within incompatible systems






18. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






19. The American Society of Association Executives






20. CRS for hire - used by smaller chains - independent hotels.






21. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






22. Convention guest who try to get a better rate by using other deals






23. History and preferences of that particular guest. Being used more often today






24. Guest who leave earlier than expected






25. Guests booked to arrive today






26. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






27. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






28. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






29. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






30. Number of guests in hotel






31. Some get suites - some get singles - all pay same rate






32. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






33. Based entirely on historical date. Does not share specific performance date for each competing property.


34. Status of rooms sold and available






35. Guest who arrive days before booking






36. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






37. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






38. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






39. A negotiated discount below the rack rate. Members pick the rate they want to pay






40. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






41. Hotel sets up and sells own package to individuals. May be better than the group rate.






42. Continuing guest - as per booking






43. Estimated over $80 billion. Group delegates spend more dollars.






44. Logical rules that give options based on sensitivity






45. Guest without reservations needing rooms






46. The actual office site at which chain reservationists reside.






47. 5-7%






48. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






49. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






50. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations