Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






2. The actual office site at which chain reservationists reside.






3. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






4. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






5. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






6. Needed for large conventions where delegates may stay in many hotels






7. Guests booked to arrive today






8. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






9. Changes in dates - names - numbers - room types etc.






10. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






11. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






12. 2-3 minutes






13. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






14. Guest without reservations needing rooms






15. History and preferences of that particular guest. Being used more often today






16. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






17. 100 booked - 40 used means 60% attrition - 40% pick-up






18. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






19. More sophisticated - accounting for many issues






20. Number of guests in hotel






21. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






22. Status of rooms sold and available






23. When a person calls directly to the hotel to book their reservations.






24. Speaking the same language within incompatible systems






25. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






26. Logical rules that give options based on sensitivity






27. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






28. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






29. Some get suites - some get singles - all pay same rate






30. Guest who stay longer than booked






31. Guest booked to depart today






32. Convention guest who try to get a better rate by using other deals






33. The role that airline reservation systems played






34. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






35. Hurdle point is set - lower rates rejected






36. Software companies that offer a suite of software applications via Internet-based access.






37. The American Society of Association Executives






38. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






39. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






40. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






41. The Airlines






42. A negotiated discount below the rack rate. Members pick the rate they want to pay






43. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






44. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






45. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






46. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






47. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






48. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






49. CRS for hire - used by smaller chains - independent hotels.






50. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.