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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 5-7%
Electronic Switch Technology
Overbooking percentage
No Show
Artificial Intelligence/ Expert Systems
2. Guest booked to depart today
Expected Departures
Guest History Database
Stayover
Role of the Housing Bureau
3. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Convention and Vistor Bureaus (CVBs)
Leisure Guests
Adjusting the Room Block
Early Arrivals
4. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Hotel Web Sites
Artificial Intelligence/ Expert Systems
Yield Management Revolution
In-House Reservation Center
5. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Fenced Rates
Components of the Simple Room Count
Expedia Competitive Price Grid Report
What are these global distribution system providers worth?
6. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Components of the Simple Room Count
Electronic Switch Technology
Automated Inventory Tracking System
Third Party Travel Sites
7. When a person calls directly to the hotel to book their reservations.
Walking the Guest
Components of the Simple Room Count
Fenced Rates
In-House Reservation Center
8. Number of guests in hotel
House Count
Optional Reservation Data
Fenced Rates
PHASER complete Access Reports
9. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Internet and Web-Based Reservations
ASAE
Four Global Distribution System Providers
Seamless Connectivity
10. Place and date more important than rate.
Group Guests
Spread Rate
Unidentified Delegates
Selling Against Room Block
11. Hotel sets up and sells own package to individuals. May be better than the group rate.
Hotel Web Sites
IT packages
How many minutes should it take to process a reservation?
Automated Inventory Tracking System
12. Speaking the same language within incompatible systems
Components of the Simple Room Count
Electronic Switch Technology
Corporate Guests
Independent Reservation Services
13. The American Society of Association Executives
Stayover
Early Arrivals
Role of the Housing Bureau
ASAE
14. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Room Count
Out of Order Rooms (OOO)
Walking the Guest
Early Arrivals
15. 2-3 minutes
Out of Inventory Rooms (OOI)
How many minutes should it take to process a reservation?
In-House Reservation Center
Group Business
16. Guests booked to arrive today
Expected Arrivals
Leisure Guests
Nests and Hurdles
Adjusting the Room Block
17. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Search Engine Optimization
In-House Reservation Center
Optional Reservation Data
Understay
18. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Out of Inventory Rooms (OOI)
Automated Inventory Tracking System
Pegasus Solutions
Four primary functions of ASPs
19. Yesterdays stay-overs + today's reserved arrivals
PHASER complete Access Reports
Independent Reservation Services
Group Business
Committed Rooms
20. 100 booked - 40 used means 60% attrition - 40% pick-up
Committed Rooms
Attrition/Pick-Up Rate
Selling Against Room Block
Adjusted Room Count
21. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Where did we steal Yield Management from?
Seamless Connectivity
Role of the Housing Bureau
Central Reservation System (CRS)
22. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Group Guests
Hotel Web Sites
Four Global Distribution System Providers
ASAE
23. A negotiated discount below the rack rate. Members pick the rate they want to pay
Seamless Connectivity
Spread Rate
Expected Departures
Out of Order Rooms (OOO)
24. Logical rules that give options based on sensitivity
Internet and Web-Based Reservations
Travel Information Management Services (TIMS)
Fenced Rates
Four Global Distribution System Providers
25. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Pegasus Solutions
Third Party Travel Sites
Where did we steal Yield Management from?
Reservations to take
26. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Flat Rate/Run of the House
Adjusting the Room Block
PHASER complete Access Reports
Optional Reservation Data
27. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Stayover
Hotel Web Sites
No Show
Corporate Guests
28. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Group Guests
Reservations to take
Expected Departures
Corporate Guests
29. Software companies that offer a suite of software applications via Internet-based access.
Role of Yield Management Systems
Guest History Database
Four primary functions of ASPs
Application Service Providers (ASPs)
30. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Group Business
Four primary functions of ASPs
Role of Yield Management Systems
House Count
31. More rooms sold than available - done deliberately.
Expected Departures
Overbooking
Meta-Search Technology
Amendments/alterations to the reservation
32. Status of rooms sold and available
Expected Departures
Chain Sites
Room Count
Adjusted Room Count
33. Faster - more accurate - sells more rooms at higher rates
Role of the Housing Bureau
Seamless Connectivity
Adjusted Room Count
House Count
34. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Room Count
No Show
Artificial Intelligence/ Expert Systems
Out of Order Rooms (OOO)
35. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Expected Departures
Travel Information Management Services (TIMS)
Overstay
Internet and Web-Based Reservations
36. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Walk-ins
Chain Sites
Artificial Intelligence/ Expert Systems
Central Reservation Office (CRO)
37. History and preferences of that particular guest. Being used more often today
In-House Reservation Center
Optional Reservation Data
Third Party Travel Sites
Guest History Database
38. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Amendments/alterations to the reservation
Walk-ins
Chain Sites
Adjusting the Room Block
39. Based entirely on historical date. Does not share specific performance date for each competing property.
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40. Needed for large conventions where delegates may stay in many hotels
Where did we steal Yield Management from?
House Count
Role of the Housing Bureau
How many minutes should it take to process a reservation?
41. Convention guest who try to get a better rate by using other deals
Leisure Guests
Unidentified Delegates
Hotelligence Report
Stayover
42. More sophisticated - accounting for many issues
Room Count
Adjusted Room Count
Guest History Database
Expedia Competitive Price Grid Report
43. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Expedia Competitive Price Grid Report
Selling Against Room Block
Expected Departures
PHASER complete Access Reports
44. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Reservations to take
Walking the Guest
Out of Order Rooms (OOO)
Pegasus Solutions
45. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Corporate Guests
Unidentified Delegates
Walk-ins
Hotelligence Report
46. Changes in dates - names - numbers - room types etc.
IT packages
Understay
Four primary functions of ASPs
Amendments/alterations to the reservation
47. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Convention and Vistor Bureaus (CVBs)
In-House Reservation Center
Automated Inventory Tracking System
PHASER complete Access Reports
48. Guest who stay longer than booked
Flat Rate/Run of the House
Overstay
Meta-Search Technology
Independent Reservation Services
49. The actual office site at which chain reservationists reside.
Adjusting the Room Block
Central Reservation Office (CRO)
PHASER complete Access Reports
Optional Reservation Data
50. CRS for hire - used by smaller chains - independent hotels.
Independent Reservation Services
What are these global distribution system providers worth?
Hotel Web Sites
ASAE