Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Faster - more accurate - sells more rooms at higher rates






2. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






3. When a person calls directly to the hotel to book their reservations.






4. History and preferences of that particular guest. Being used more often today






5. Place and date more important than rate.






6. 5-7%






7. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






8. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






9. Yesterdays stay-overs + today's reserved arrivals






10. Guests booked to arrive today






11. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






12. Status of rooms sold and available






13. Hurdle point is set - lower rates rejected






14. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






15. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






16. Hotel sets up and sells own package to individuals. May be better than the group rate.






17. Guest who stay longer than booked






18. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






19. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






20. Estimated over $80 billion. Group delegates spend more dollars.






21. Continuing guest - as per booking






22. Software companies that offer a suite of software applications via Internet-based access.






23. The Airlines






24. Guest booked to depart today






25. Guest who leave earlier than expected






26. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






27. Guest without reservations needing rooms






28. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






29. Some get suites - some get singles - all pay same rate






30. Based entirely on historical date. Does not share specific performance date for each competing property.


31. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






32. A negotiated discount below the rack rate. Members pick the rate they want to pay






33. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






34. CRS for hire - used by smaller chains - independent hotels.






35. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






36. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






37. 100 booked - 40 used means 60% attrition - 40% pick-up






38. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






39. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






40. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






41. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






42. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






43. Speaking the same language within incompatible systems






44. Changes in dates - names - numbers - room types etc.






45. Logical rules that give options based on sensitivity






46. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






47. The role that airline reservation systems played






48. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






49. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






50. 2-3 minutes