SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Pegasus Solutions
Overbooking percentage
Four primary functions of ASPs
ASAE
2. Hotel sets up and sells own package to individuals. May be better than the group rate.
Overstay
Stayover
IT packages
Electronic Switch Technology
3. Status of rooms sold and available
Guest History Database
Hotelligence Report
Room Count
Early Arrivals
4. Some get suites - some get singles - all pay same rate
No Show
Categories of Group Business
Flat Rate/Run of the House
Where did we steal Yield Management from?
5. Yesterdays stay-overs + today's reserved arrivals
Role of the Housing Bureau
Committed Rooms
Leisure Guests
Electronic Switch Technology
6. Guest who arrive days before booking
Leisure Guests
Guest History Database
Attrition/Pick-Up Rate
Early Arrivals
7. History and preferences of that particular guest. Being used more often today
Guest History Database
Out of Inventory Rooms (OOI)
Group Guests
Internet and Web-Based Reservations
8. The role that airline reservation systems played
Global Distribution System (GDS)
Role of the Housing Bureau
Overbooking percentage
ASAE
9. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Room Count
What are these global distribution system providers worth?
Categories of Group Business
Hotelligence Report
10. Speaking the same language within incompatible systems
Electronic Switch Technology
Understay
Automated Inventory Tracking System
PHASER complete Access Reports
11. Needed for large conventions where delegates may stay in many hotels
Role of the Housing Bureau
Convention and Vistor Bureaus (CVBs)
Hotel Web Sites
Pegasus Solutions
12. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Automated Inventory Tracking System
Internet and Web-Based Reservations
Guest History Database
Central Reservation System (CRS)
13. More rooms sold than available - done deliberately.
Central Reservation Office (CRO)
Overbooking
No Show
Central Reservation System (CRS)
14. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Optional Reservation Data
Walking the Guest
Convention and Vistor Bureaus (CVBs)
Expedia Competitive Price Grid Report
15. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Internet and Web-Based Reservations
Central Reservation System (CRS)
PHASER complete Access Reports
Electronic Switch Technology
16. A negotiated discount below the rack rate. Members pick the rate they want to pay
Room Count
Artificial Intelligence/ Expert Systems
Components of the Simple Room Count
Spread Rate
17. Estimated over $80 billion. Group delegates spend more dollars.
Application Service Providers (ASPs)
Group Business
Hotelligence Report
Categories of Group Business
18. Guest without reservations needing rooms
House Count
Nests and Hurdles
Early Arrivals
Walk-ins
19. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Global Distribution System (GDS)
Adjusted Room Count
Out of Inventory Rooms (OOI)
Central Reservation System (CRS)
20. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Third Party Travel Sites
Role of Yield Management Systems
Adjusting the Room Block
Central Reservation System (CRS)
21. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Corporate Guests
Search Engine Optimization
What are these global distribution system providers worth?
Meta-Search Technology
22. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Early Arrivals
Group Guests
Third Party Travel Sites
Automated Inventory Tracking System
23. The act of controlling rates and restricting occupancy to maximize gross room revenues
Electronic Switch Technology
Yield Management Revolution
Overbooking percentage
Corporate Guests
24. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Optional Reservation Data
Chain Sites
Walk-ins
Understay
25. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Overstay
Expedia Competitive Price Grid Report
Nests and Hurdles
Search Engine Optimization
26. Guest booked to depart today
Components of the Simple Room Count
Adjusting the Room Block
Expected Departures
Committed Rooms
27. 2-3 minutes
How many minutes should it take to process a reservation?
Four primary functions of ASPs
Group Guests
Electronic Switch Technology
28. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Where did we steal Yield Management from?
Group Business
Meta-Search Technology
Overstay
29. Hurdle point is set - lower rates rejected
Adjusted Room Count
Stayover
Room Count
Nests and Hurdles
30. The American Society of Association Executives
Understay
Role of Yield Management Systems
Overbooking
ASAE
31. Number of guests in hotel
Central Reservation Office (CRO)
Independent Reservation Services
Travel Information Management Services (TIMS)
House Count
32. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
No Show
Flat Rate/Run of the House
Chain Sites
PHASER complete Access Reports
33. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Expected Arrivals
Global Distribution System (GDS)
IT packages
Selling Against Room Block
34. Faster - more accurate - sells more rooms at higher rates
Categories of Group Business
Out of Inventory Rooms (OOI)
Seamless Connectivity
Yield Management Revolution
35. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
ASAE
Stayover
No Show
Expected Departures
36. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Artificial Intelligence/ Expert Systems
Four Global Distribution System Providers
Where did we steal Yield Management from?
IT packages
37. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Application Service Providers (ASPs)
Overbooking
Walk-ins
Search Engine Optimization
38. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Hotelligence Report
Meta-Search Technology
Unidentified Delegates
Walking the Guest
39. Software companies that offer a suite of software applications via Internet-based access.
Application Service Providers (ASPs)
Unidentified Delegates
Guest History Database
Meta-Search Technology
40. Logical rules that give options based on sensitivity
Reservations to take
Fenced Rates
Role of Yield Management Systems
Selling Against Room Block
41. Based entirely on historical date. Does not share specific performance date for each competing property.
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
42. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Search Engine Optimization
Walk-ins
Hotel Web Sites
Where did we steal Yield Management from?
43. Place and date more important than rate.
Hotel Web Sites
Adjusted Room Count
Group Guests
Walking the Guest
44. The Airlines
Where did we steal Yield Management from?
Artificial Intelligence/ Expert Systems
Hotelligence Report
Out of Inventory Rooms (OOI)
45. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Automated Inventory Tracking System
Overbooking
Leisure Guests
Unidentified Delegates
46. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Central Reservation System (CRS)
Travel Information Management Services (TIMS)
Global Distribution System (GDS)
Internet and Web-Based Reservations
47. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Reservations to take
Group Guests
Categories of Group Business
How many minutes should it take to process a reservation?
48. Continuing guest - as per booking
Artificial Intelligence/ Expert Systems
Understay
Central Reservation System (CRS)
Stayover
49. 100 booked - 40 used means 60% attrition - 40% pick-up
How many minutes should it take to process a reservation?
Unidentified Delegates
Attrition/Pick-Up Rate
Walking the Guest
50. Guest who leave earlier than expected
Amendments/alterations to the reservation
Out of Order Rooms (OOO)
Understay
Overbooking