Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. CRS for hire - used by smaller chains - independent hotels.






2. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






3. The American Society of Association Executives






4. The Airlines






5. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






6. Software companies that offer a suite of software applications via Internet-based access.






7. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






8. Changes in dates - names - numbers - room types etc.






9. 2-3 minutes






10. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






11. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






12. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






13. Guest who leave earlier than expected






14. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






15. Guests booked to arrive today






16. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






17. Status of rooms sold and available






18. Estimated over $80 billion. Group delegates spend more dollars.






19. Continuing guest - as per booking






20. Guest who arrive days before booking






21. Speaking the same language within incompatible systems






22. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






23. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






24. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






25. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






26. A negotiated discount below the rack rate. Members pick the rate they want to pay






27. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






28. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






29. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






30. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






31. Number of guests in hotel






32. Yesterdays stay-overs + today's reserved arrivals






33. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






34. Place and date more important than rate.






35. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






36. Faster - more accurate - sells more rooms at higher rates






37. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






38. More sophisticated - accounting for many issues






39. Some get suites - some get singles - all pay same rate






40. The role that airline reservation systems played






41. The act of controlling rates and restricting occupancy to maximize gross room revenues






42. Hotel sets up and sells own package to individuals. May be better than the group rate.






43. When a person calls directly to the hotel to book their reservations.






44. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






45. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






46. 5-7%






47. Guest who stay longer than booked






48. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






49. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






50. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation