Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






2. Hurdle point is set - lower rates rejected






3. Estimated over $80 billion. Group delegates spend more dollars.






4. Hotel sets up and sells own package to individuals. May be better than the group rate.






5. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






6. The actual office site at which chain reservationists reside.






7. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






8. Guest booked to depart today






9. Guest who arrive days before booking






10. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






11. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






12. CRS for hire - used by smaller chains - independent hotels.






13. Based entirely on historical date. Does not share specific performance date for each competing property.


14. Some get suites - some get singles - all pay same rate






15. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






16. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






17. 2-3 minutes






18. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






19. Status of rooms sold and available






20. Speaking the same language within incompatible systems






21. The Airlines






22. 5-7%






23. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






24. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






25. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






26. The American Society of Association Executives






27. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






28. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






29. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






30. The role that airline reservation systems played






31. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






32. Continuing guest - as per booking






33. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






34. Guest without reservations needing rooms






35. A negotiated discount below the rack rate. Members pick the rate they want to pay






36. More sophisticated - accounting for many issues






37. The act of controlling rates and restricting occupancy to maximize gross room revenues






38. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






39. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






40. Needed for large conventions where delegates may stay in many hotels






41. Software companies that offer a suite of software applications via Internet-based access.






42. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






43. When a person calls directly to the hotel to book their reservations.






44. Guest who leave earlier than expected






45. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






46. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






47. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






48. Place and date more important than rate.






49. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






50. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.