Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Changes in dates - names - numbers - room types etc.






2. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






3. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






4. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






5. More sophisticated - accounting for many issues






6. Software companies that offer a suite of software applications via Internet-based access.






7. The actual office site at which chain reservationists reside.






8. Guest who leave earlier than expected






9. Yesterdays stay-overs + today's reserved arrivals






10. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






11. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






12. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






13. Based entirely on historical date. Does not share specific performance date for each competing property.

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14. Guest without reservations needing rooms






15. The Airlines






16. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






17. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






18. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






19. More rooms sold than available - done deliberately.






20. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






21. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






22. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






23. Guests booked to arrive today






24. Hurdle point is set - lower rates rejected






25. 5-7%






26. 100 booked - 40 used means 60% attrition - 40% pick-up






27. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






28. Number of guests in hotel






29. The act of controlling rates and restricting occupancy to maximize gross room revenues






30. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






31. Some get suites - some get singles - all pay same rate






32. CRS for hire - used by smaller chains - independent hotels.






33. Needed for large conventions where delegates may stay in many hotels






34. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






35. Speaking the same language within incompatible systems






36. Guest who stay longer than booked






37. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






38. 2-3 minutes






39. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






40. Convention guest who try to get a better rate by using other deals






41. Guest booked to depart today






42. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






43. Logical rules that give options based on sensitivity






44. Estimated over $80 billion. Group delegates spend more dollars.






45. Faster - more accurate - sells more rooms at higher rates






46. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






47. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






48. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






49. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






50. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site