Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






2. The American Society of Association Executives






3. Guest who stay longer than booked






4. Needed for large conventions where delegates may stay in many hotels






5. Changes in dates - names - numbers - room types etc.






6. Some get suites - some get singles - all pay same rate






7. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






8. 2-3 minutes






9. Guest without reservations needing rooms






10. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






11. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






12. Estimated over $80 billion. Group delegates spend more dollars.






13. More sophisticated - accounting for many issues






14. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






15. Yesterdays stay-overs + today's reserved arrivals






16. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






17. 5-7%






18. 100 booked - 40 used means 60% attrition - 40% pick-up






19. More rooms sold than available - done deliberately.






20. Based entirely on historical date. Does not share specific performance date for each competing property.


21. Continuing guest - as per booking






22. Hotel sets up and sells own package to individuals. May be better than the group rate.






23. Software companies that offer a suite of software applications via Internet-based access.






24. Logical rules that give options based on sensitivity






25. When a person calls directly to the hotel to book their reservations.






26. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






27. The actual office site at which chain reservationists reside.






28. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






29. History and preferences of that particular guest. Being used more often today






30. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






31. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






32. Convention guest who try to get a better rate by using other deals






33. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






34. Guests booked to arrive today






35. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






36. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






37. Faster - more accurate - sells more rooms at higher rates






38. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






39. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






40. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






41. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






42. The Airlines






43. Speaking the same language within incompatible systems






44. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






45. Guest booked to depart today






46. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






47. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






48. CRS for hire - used by smaller chains - independent hotels.






49. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






50. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul