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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
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study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Yesterdays stay-overs + today's reserved arrivals
Room Count
Committed Rooms
Convention and Vistor Bureaus (CVBs)
Search Engine Optimization
2. Speaking the same language within incompatible systems
Travel Information Management Services (TIMS)
Adjusted Room Count
Application Service Providers (ASPs)
Electronic Switch Technology
3. Estimated over $80 billion. Group delegates spend more dollars.
Optional Reservation Data
Group Business
Stayover
Overbooking
4. Status of rooms sold and available
Room Count
Committed Rooms
Nests and Hurdles
House Count
5. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Search Engine Optimization
Categories of Group Business
Convention and Vistor Bureaus (CVBs)
Travel Information Management Services (TIMS)
6. Logical rules that give options based on sensitivity
Flat Rate/Run of the House
Adjusted Room Count
Fenced Rates
Walk-ins
7. Faster - more accurate - sells more rooms at higher rates
Where did we steal Yield Management from?
Chain Sites
Application Service Providers (ASPs)
Seamless Connectivity
8. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
No Show
Corporate Guests
Artificial Intelligence/ Expert Systems
Optional Reservation Data
9. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Expected Arrivals
IT packages
Adjusting the Room Block
Amendments/alterations to the reservation
10. Place and date more important than rate.
Group Guests
Application Service Providers (ASPs)
Adjusted Room Count
Internet and Web-Based Reservations
11. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Internet and Web-Based Reservations
Search Engine Optimization
How many minutes should it take to process a reservation?
Understay
12. Guests booked to arrive today
Attrition/Pick-Up Rate
Adjusted Room Count
Amendments/alterations to the reservation
Expected Arrivals
13. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Role of the Housing Bureau
Components of the Simple Room Count
Expedia Competitive Price Grid Report
Role of Yield Management Systems
14. The Airlines
Yield Management Revolution
Internet and Web-Based Reservations
Where did we steal Yield Management from?
In-House Reservation Center
15. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Spread Rate
Expected Arrivals
Automated Inventory Tracking System
In-House Reservation Center
16. CRS for hire - used by smaller chains - independent hotels.
Independent Reservation Services
Leisure Guests
Optional Reservation Data
Guest History Database
17. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Overbooking
Selling Against Room Block
Central Reservation System (CRS)
Attrition/Pick-Up Rate
18. The role that airline reservation systems played
No Show
Global Distribution System (GDS)
Where did we steal Yield Management from?
Overstay
19. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Smith Travel Research's STAR Reports
Stayover
Pegasus Solutions
Overbooking
20. Some get suites - some get singles - all pay same rate
Flat Rate/Run of the House
Reservations to take
Fenced Rates
Adjusted Room Count
21. History and preferences of that particular guest. Being used more often today
Role of the Housing Bureau
Leisure Guests
Understay
Guest History Database
22. Needed for large conventions where delegates may stay in many hotels
How many minutes should it take to process a reservation?
Components of the Simple Room Count
Role of the Housing Bureau
Four primary functions of ASPs
23. Continuing guest - as per booking
Stayover
Reservations to take
Group Business
Walking the Guest
24. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Out of Inventory Rooms (OOI)
Internet and Web-Based Reservations
Overbooking
Reservations to take
25. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Role of Yield Management Systems
Optional Reservation Data
Automated Inventory Tracking System
Attrition/Pick-Up Rate
26. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Walking the Guest
ASAE
How many minutes should it take to process a reservation?
Four primary functions of ASPs
27. Guest booked to depart today
Expected Departures
Application Service Providers (ASPs)
What are these global distribution system providers worth?
House Count
28. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
What are these global distribution system providers worth?
IT packages
Unidentified Delegates
Search Engine Optimization
29. Guest who arrive days before booking
Expected Arrivals
PHASER complete Access Reports
Early Arrivals
Chain Sites
30. More rooms sold than available - done deliberately.
Global Distribution System (GDS)
Electronic Switch Technology
Overbooking
Spread Rate
31. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Reservations to take
Hotel Web Sites
Group Guests
Stayover
32. Guest without reservations needing rooms
Pegasus Solutions
Expected Arrivals
Walk-ins
Understay
33. Guest who leave earlier than expected
Understay
Role of the Housing Bureau
Expedia Competitive Price Grid Report
Yield Management Revolution
34. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Optional Reservation Data
Central Reservation System (CRS)
Fenced Rates
Global Distribution System (GDS)
35. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Travel Information Management Services (TIMS)
Four primary functions of ASPs
Fenced Rates
Expected Departures
36. Hurdle point is set - lower rates rejected
Nests and Hurdles
Expected Arrivals
IT packages
Electronic Switch Technology
37. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
In-House Reservation Center
Early Arrivals
Third Party Travel Sites
Where did we steal Yield Management from?
38. 5-7%
Four Global Distribution System Providers
Out of Inventory Rooms (OOI)
Overbooking percentage
Role of the Housing Bureau
39. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
IT packages
No Show
Pegasus Solutions
Attrition/Pick-Up Rate
40. More sophisticated - accounting for many issues
Application Service Providers (ASPs)
Adjusted Room Count
Overstay
Out of Inventory Rooms (OOI)
41. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Walking the Guest
Walk-ins
Yield Management Revolution
Out of Order Rooms (OOO)
42. Convention guest who try to get a better rate by using other deals
Leisure Guests
How many minutes should it take to process a reservation?
Unidentified Delegates
Amendments/alterations to the reservation
43. The actual office site at which chain reservationists reside.
Yield Management Revolution
No Show
Central Reservation Office (CRO)
Overstay
44. The act of controlling rates and restricting occupancy to maximize gross room revenues
Yield Management Revolution
Out of Inventory Rooms (OOI)
Travel Information Management Services (TIMS)
Unidentified Delegates
45. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Hotelligence Report
Attrition/Pick-Up Rate
Expected Departures
Fenced Rates
46. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Chain Sites
Group Guests
Internet and Web-Based Reservations
PHASER complete Access Reports
47. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Stayover
Overstay
Electronic Switch Technology
Leisure Guests
48. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Role of the Housing Bureau
Hotel Web Sites
Out of Inventory Rooms (OOI)
Guest History Database
49. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
No Show
Overstay
Central Reservation System (CRS)
Four primary functions of ASPs
50. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Spread Rate
Walking the Guest
Hotel Web Sites
Corporate Guests
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