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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A negotiated discount below the rack rate. Members pick the rate they want to pay
Spread Rate
Role of the Housing Bureau
Hotelligence Report
Yield Management Revolution
2. History and preferences of that particular guest. Being used more often today
Overstay
Seamless Connectivity
Four Global Distribution System Providers
Guest History Database
3. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Smith Travel Research's STAR Reports
Application Service Providers (ASPs)
Convention and Vistor Bureaus (CVBs)
Meta-Search Technology
4. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Hotelligence Report
Adjusting the Room Block
In-House Reservation Center
Corporate Guests
5. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Adjusting the Room Block
Overbooking
Walk-ins
Four Global Distribution System Providers
6. The actual office site at which chain reservationists reside.
Central Reservation Office (CRO)
Corporate Guests
Adjusting the Room Block
Pegasus Solutions
7. Convention guest who try to get a better rate by using other deals
Leisure Guests
Travel Information Management Services (TIMS)
Hotelligence Report
Unidentified Delegates
8. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Amendments/alterations to the reservation
Hotel Web Sites
Independent Reservation Services
Yield Management Revolution
9. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Unidentified Delegates
Overstay
Third Party Travel Sites
Corporate Guests
10. Guests booked to arrive today
Chain Sites
Expected Arrivals
IT packages
Out of Order Rooms (OOO)
11. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Seamless Connectivity
Reservations to take
Four primary functions of ASPs
Smith Travel Research's STAR Reports
12. Place and date more important than rate.
Group Guests
Understay
Overbooking percentage
Amendments/alterations to the reservation
13. 2-3 minutes
Application Service Providers (ASPs)
How many minutes should it take to process a reservation?
Artificial Intelligence/ Expert Systems
Expected Departures
14. Guest who leave earlier than expected
Search Engine Optimization
Internet and Web-Based Reservations
Four Global Distribution System Providers
Understay
15. Guest who stay longer than booked
Categories of Group Business
Leisure Guests
Expected Arrivals
Overstay
16. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Guest History Database
What are these global distribution system providers worth?
Committed Rooms
Smith Travel Research's STAR Reports
17. The Airlines
Where did we steal Yield Management from?
PHASER complete Access Reports
Guest History Database
Smith Travel Research's STAR Reports
18. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
ASAE
Travel Information Management Services (TIMS)
Search Engine Optimization
Selling Against Room Block
19. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Hotelligence Report
Role of Yield Management Systems
Overbooking
Where did we steal Yield Management from?
20. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Understay
Four primary functions of ASPs
Overstay
Out of Inventory Rooms (OOI)
21. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
IT packages
Optional Reservation Data
ASAE
Fenced Rates
22. Changes in dates - names - numbers - room types etc.
What are these global distribution system providers worth?
Amendments/alterations to the reservation
Adjusted Room Count
Leisure Guests
23. Faster - more accurate - sells more rooms at higher rates
Seamless Connectivity
Smith Travel Research's STAR Reports
Overbooking
Internet and Web-Based Reservations
24. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Leisure Guests
Artificial Intelligence/ Expert Systems
Automated Inventory Tracking System
How many minutes should it take to process a reservation?
25. Guest booked to depart today
Overbooking percentage
Expected Departures
Travel Information Management Services (TIMS)
Central Reservation Office (CRO)
26. Yesterdays stay-overs + today's reserved arrivals
Committed Rooms
Nests and Hurdles
Early Arrivals
What are these global distribution system providers worth?
27. Continuing guest - as per booking
Adjusting the Room Block
Guest History Database
Stayover
Spread Rate
28. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
ASAE
Role of the Housing Bureau
No Show
Internet and Web-Based Reservations
29. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Pegasus Solutions
Central Reservation System (CRS)
Smith Travel Research's STAR Reports
What are these global distribution system providers worth?
30. 100 booked - 40 used means 60% attrition - 40% pick-up
Meta-Search Technology
Attrition/Pick-Up Rate
Guest History Database
Overbooking percentage
31. Some get suites - some get singles - all pay same rate
Reservations to take
Overbooking
Seamless Connectivity
Flat Rate/Run of the House
32. More rooms sold than available - done deliberately.
Group Guests
Overbooking
Walk-ins
Leisure Guests
33. The American Society of Association Executives
In-House Reservation Center
Adjusted Room Count
Selling Against Room Block
ASAE
34. Logical rules that give options based on sensitivity
Selling Against Room Block
Role of the Housing Bureau
Fenced Rates
Smith Travel Research's STAR Reports
35. Estimated over $80 billion. Group delegates spend more dollars.
Group Business
Convention and Vistor Bureaus (CVBs)
Chain Sites
Internet and Web-Based Reservations
36. Guest who arrive days before booking
In-House Reservation Center
Hotel Web Sites
Early Arrivals
Artificial Intelligence/ Expert Systems
37. The role that airline reservation systems played
Global Distribution System (GDS)
Optional Reservation Data
Stayover
Role of the Housing Bureau
38. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Unidentified Delegates
Amendments/alterations to the reservation
Central Reservation Office (CRO)
Categories of Group Business
39. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Flat Rate/Run of the House
No Show
Adjusting the Room Block
Expected Arrivals
40. Speaking the same language within incompatible systems
Attrition/Pick-Up Rate
Independent Reservation Services
Convention and Vistor Bureaus (CVBs)
Electronic Switch Technology
41. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Attrition/Pick-Up Rate
Optional Reservation Data
Components of the Simple Room Count
Room Count
42. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Search Engine Optimization
Global Distribution System (GDS)
Expedia Competitive Price Grid Report
Independent Reservation Services
43. Needed for large conventions where delegates may stay in many hotels
Role of the Housing Bureau
Smith Travel Research's STAR Reports
Central Reservation System (CRS)
Fenced Rates
44. Software companies that offer a suite of software applications via Internet-based access.
Application Service Providers (ASPs)
Global Distribution System (GDS)
Reservations to take
Group Guests
45. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Reservations to take
Smith Travel Research's STAR Reports
What are these global distribution system providers worth?
Walking the Guest
46. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Application Service Providers (ASPs)
Leisure Guests
Search Engine Optimization
Central Reservation Office (CRO)
47. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Artificial Intelligence/ Expert Systems
Reservations to take
Walk-ins
Electronic Switch Technology
48. Hurdle point is set - lower rates rejected
What are these global distribution system providers worth?
In-House Reservation Center
Nests and Hurdles
Expected Departures
49. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Four Global Distribution System Providers
Attrition/Pick-Up Rate
Optional Reservation Data
How many minutes should it take to process a reservation?
50. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Role of the Housing Bureau
Central Reservation System (CRS)
Four Global Distribution System Providers
Fenced Rates