Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Estimated over $80 billion. Group delegates spend more dollars.






2. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






3. Place and date more important than rate.






4. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






5. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






6. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






7. Changes in dates - names - numbers - room types etc.






8. CRS for hire - used by smaller chains - independent hotels.






9. Guest without reservations needing rooms






10. Status of rooms sold and available






11. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






12. Guest who arrive days before booking






13. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






14. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






15. History and preferences of that particular guest. Being used more often today






16. Some get suites - some get singles - all pay same rate






17. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






18. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






19. The American Society of Association Executives






20. Logical rules that give options based on sensitivity






21. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






22. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






23. Software companies that offer a suite of software applications via Internet-based access.






24. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






25. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






26. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






27. Number of guests in hotel






28. Speaking the same language within incompatible systems






29. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






30. Hotel sets up and sells own package to individuals. May be better than the group rate.






31. Convention guest who try to get a better rate by using other deals






32. The act of controlling rates and restricting occupancy to maximize gross room revenues






33. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






34. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






35. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






36. Yesterdays stay-overs + today's reserved arrivals






37. The role that airline reservation systems played






38. The Airlines






39. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






40. Guest who stay longer than booked






41. The actual office site at which chain reservationists reside.






42. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






43. 2-3 minutes






44. Guest who leave earlier than expected






45. Guest booked to depart today






46. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






47. Guests booked to arrive today






48. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






49. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






50. 5-7%