Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Convention guest who try to get a better rate by using other deals






2. The Airlines






3. Faster - more accurate - sells more rooms at higher rates






4. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






5. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






6. Guest who arrive days before booking






7. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






8. Based entirely on historical date. Does not share specific performance date for each competing property.


9. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






10. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






11. Number of guests in hotel






12. CRS for hire - used by smaller chains - independent hotels.






13. 5-7%






14. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






15. Hurdle point is set - lower rates rejected






16. 2-3 minutes






17. Estimated over $80 billion. Group delegates spend more dollars.






18. More rooms sold than available - done deliberately.






19. 100 booked - 40 used means 60% attrition - 40% pick-up






20. Yesterdays stay-overs + today's reserved arrivals






21. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






22. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






23. A negotiated discount below the rack rate. Members pick the rate they want to pay






24. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






25. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






26. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






27. Status of rooms sold and available






28. Changes in dates - names - numbers - room types etc.






29. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






30. Software companies that offer a suite of software applications via Internet-based access.






31. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






32. Guest who stay longer than booked






33. Guests booked to arrive today






34. More sophisticated - accounting for many issues






35. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






36. Continuing guest - as per booking






37. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






38. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






39. Place and date more important than rate.






40. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






41. Logical rules that give options based on sensitivity






42. Hotel sets up and sells own package to individuals. May be better than the group rate.






43. Some get suites - some get singles - all pay same rate






44. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






45. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






46. History and preferences of that particular guest. Being used more often today






47. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






48. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






49. Guest who leave earlier than expected






50. The actual office site at which chain reservationists reside.