Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






2. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






3. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






4. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






5. More rooms sold than available - done deliberately.






6. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






7. Guest without reservations needing rooms






8. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






9. Yesterdays stay-overs + today's reserved arrivals






10. Continuing guest - as per booking






11. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






12. Faster - more accurate - sells more rooms at higher rates






13. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






14. The role that airline reservation systems played






15. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






16. Guest who stay longer than booked






17. The act of controlling rates and restricting occupancy to maximize gross room revenues






18. Some get suites - some get singles - all pay same rate






19. The actual office site at which chain reservationists reside.






20. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






21. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






22. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






23. Guest who leave earlier than expected






24. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






25. Place and date more important than rate.






26. The American Society of Association Executives






27. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






28. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






29. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






30. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






31. History and preferences of that particular guest. Being used more often today






32. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






33. Convention guest who try to get a better rate by using other deals






34. A negotiated discount below the rack rate. Members pick the rate they want to pay






35. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






36. Guest booked to depart today






37. 2-3 minutes






38. Hotel sets up and sells own package to individuals. May be better than the group rate.






39. Number of guests in hotel






40. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






41. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






42. Software companies that offer a suite of software applications via Internet-based access.






43. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






44. The Airlines






45. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






46. 5-7%






47. Status of rooms sold and available






48. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






49. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






50. Needed for large conventions where delegates may stay in many hotels