Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






2. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






3. Continuing guest - as per booking






4. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






5. The role that airline reservation systems played






6. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






7. Guest without reservations needing rooms






8. 2-3 minutes






9. Needed for large conventions where delegates may stay in many hotels






10. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






11. 5-7%






12. When a person calls directly to the hotel to book their reservations.






13. Status of rooms sold and available






14. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






15. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






16. Faster - more accurate - sells more rooms at higher rates






17. Guest booked to depart today






18. Based entirely on historical date. Does not share specific performance date for each competing property.


19. More rooms sold than available - done deliberately.






20. Hurdle point is set - lower rates rejected






21. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






22. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






23. The American Society of Association Executives






24. Guest who stay longer than booked






25. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






26. Number of guests in hotel






27. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






28. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






29. Guest who arrive days before booking






30. CRS for hire - used by smaller chains - independent hotels.






31. 100 booked - 40 used means 60% attrition - 40% pick-up






32. Estimated over $80 billion. Group delegates spend more dollars.






33. The Airlines






34. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






35. Guest who leave earlier than expected






36. Software companies that offer a suite of software applications via Internet-based access.






37. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






38. A negotiated discount below the rack rate. Members pick the rate they want to pay






39. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






40. Logical rules that give options based on sensitivity






41. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






42. More sophisticated - accounting for many issues






43. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






44. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






45. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






46. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






47. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






48. Changes in dates - names - numbers - room types etc.






49. History and preferences of that particular guest. Being used more often today






50. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage