Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 5-7%






2. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






3. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






4. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






5. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






6. A negotiated discount below the rack rate. Members pick the rate they want to pay






7. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






8. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






9. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






10. More rooms sold than available - done deliberately.






11. Some get suites - some get singles - all pay same rate






12. History and preferences of that particular guest. Being used more often today






13. Hurdle point is set - lower rates rejected






14. Hotel sets up and sells own package to individuals. May be better than the group rate.






15. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






16. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






17. Estimated over $80 billion. Group delegates spend more dollars.






18. When a person calls directly to the hotel to book their reservations.






19. Number of guests in hotel






20. Guest booked to depart today






21. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






22. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






23. CRS for hire - used by smaller chains - independent hotels.






24. The American Society of Association Executives






25. Based entirely on historical date. Does not share specific performance date for each competing property.


26. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






27. Guest who arrive days before booking






28. Yesterdays stay-overs + today's reserved arrivals






29. Changes in dates - names - numbers - room types etc.






30. 2-3 minutes






31. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






32. Guest without reservations needing rooms






33. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






34. Logical rules that give options based on sensitivity






35. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






36. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






37. The actual office site at which chain reservationists reside.






38. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






39. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






40. Needed for large conventions where delegates may stay in many hotels






41. Speaking the same language within incompatible systems






42. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






43. 100 booked - 40 used means 60% attrition - 40% pick-up






44. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






45. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






46. Faster - more accurate - sells more rooms at higher rates






47. The act of controlling rates and restricting occupancy to maximize gross room revenues






48. Continuing guest - as per booking






49. More sophisticated - accounting for many issues






50. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.