Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






2. A negotiated discount below the rack rate. Members pick the rate they want to pay






3. Yesterdays stay-overs + today's reserved arrivals






4. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






5. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






6. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






7. Convention guest who try to get a better rate by using other deals






8. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






9. Number of guests in hotel






10. Estimated over $80 billion. Group delegates spend more dollars.






11. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






12. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






13. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






14. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






15. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






16. Hotel sets up and sells own package to individuals. May be better than the group rate.






17. Hurdle point is set - lower rates rejected






18. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






19. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






20. Needed for large conventions where delegates may stay in many hotels






21. Guest without reservations needing rooms






22. Speaking the same language within incompatible systems






23. Guest who arrive days before booking






24. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






25. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






26. CRS for hire - used by smaller chains - independent hotels.






27. Software companies that offer a suite of software applications via Internet-based access.






28. More rooms sold than available - done deliberately.






29. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






30. 5-7%






31. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






32. 2-3 minutes






33. Faster - more accurate - sells more rooms at higher rates






34. Continuing guest - as per booking






35. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






36. The role that airline reservation systems played






37. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






38. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






39. 100 booked - 40 used means 60% attrition - 40% pick-up






40. The actual office site at which chain reservationists reside.






41. When a person calls directly to the hotel to book their reservations.






42. Guests booked to arrive today






43. Changes in dates - names - numbers - room types etc.






44. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






45. Status of rooms sold and available






46. Guest who stay longer than booked






47. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






48. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






49. Place and date more important than rate.






50. The Airlines