Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






2. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






3. Hurdle point is set - lower rates rejected






4. Guest who leave earlier than expected






5. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






6. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






7. A negotiated discount below the rack rate. Members pick the rate they want to pay






8. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






9. Software companies that offer a suite of software applications via Internet-based access.






10. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






11. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






12. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






13. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






14. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






15. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






16. 5-7%






17. Status of rooms sold and available






18. Needed for large conventions where delegates may stay in many hotels






19. Guests booked to arrive today






20. 100 booked - 40 used means 60% attrition - 40% pick-up






21. CRS for hire - used by smaller chains - independent hotels.






22. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






23. Based entirely on historical date. Does not share specific performance date for each competing property.

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


24. The role that airline reservation systems played






25. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






26. The American Society of Association Executives






27. Convention guest who try to get a better rate by using other deals






28. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






29. The actual office site at which chain reservationists reside.






30. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






31. Logical rules that give options based on sensitivity






32. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






33. Changes in dates - names - numbers - room types etc.






34. Number of guests in hotel






35. Faster - more accurate - sells more rooms at higher rates






36. Guest who arrive days before booking






37. Estimated over $80 billion. Group delegates spend more dollars.






38. More sophisticated - accounting for many issues






39. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






40. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






41. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






42. More rooms sold than available - done deliberately.






43. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






44. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






45. Some get suites - some get singles - all pay same rate






46. History and preferences of that particular guest. Being used more often today






47. The Airlines






48. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






49. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






50. When a person calls directly to the hotel to book their reservations.