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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. History and preferences of that particular guest. Being used more often today
Global Distribution System (GDS)
Reservations to take
Guest History Database
Convention and Vistor Bureaus (CVBs)
2. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Understay
Walk-ins
House Count
Search Engine Optimization
3. Guest who leave earlier than expected
Understay
Amendments/alterations to the reservation
Adjusted Room Count
Role of Yield Management Systems
4. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Early Arrivals
Automated Inventory Tracking System
Out of Inventory Rooms (OOI)
Corporate Guests
5. Continuing guest - as per booking
Chain Sites
Stayover
Categories of Group Business
Meta-Search Technology
6. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
PHASER complete Access Reports
Electronic Switch Technology
Overbooking
Expected Arrivals
7. Changes in dates - names - numbers - room types etc.
Amendments/alterations to the reservation
Adjusted Room Count
Central Reservation Office (CRO)
Understay
8. Some get suites - some get singles - all pay same rate
ASAE
Central Reservation Office (CRO)
Flat Rate/Run of the House
Seamless Connectivity
9. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Automated Inventory Tracking System
Seamless Connectivity
Four primary functions of ASPs
Four Global Distribution System Providers
10. When a person calls directly to the hotel to book their reservations.
Smith Travel Research's STAR Reports
In-House Reservation Center
Walk-ins
IT packages
11. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Spread Rate
Stayover
Adjusting the Room Block
Hotelligence Report
12. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Meta-Search Technology
Flat Rate/Run of the House
Chain Sites
Categories of Group Business
13. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Yield Management Revolution
Committed Rooms
Convention and Vistor Bureaus (CVBs)
Selling Against Room Block
14. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Search Engine Optimization
Leisure Guests
Hotel Web Sites
Stayover
15. Logical rules that give options based on sensitivity
Hotel Web Sites
Room Count
Adjusted Room Count
Fenced Rates
16. Hurdle point is set - lower rates rejected
Search Engine Optimization
Nests and Hurdles
Expected Departures
Hotelligence Report
17. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Out of Order Rooms (OOO)
Adjusting the Room Block
Selling Against Room Block
House Count
18. Software companies that offer a suite of software applications via Internet-based access.
Early Arrivals
Flat Rate/Run of the House
Application Service Providers (ASPs)
Electronic Switch Technology
19. The American Society of Association Executives
ASAE
Reservations to take
Application Service Providers (ASPs)
Group Guests
20. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Out of Inventory Rooms (OOI)
Room Count
Attrition/Pick-Up Rate
Role of Yield Management Systems
21. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Corporate Guests
Four primary functions of ASPs
Artificial Intelligence/ Expert Systems
Reservations to take
22. Guest without reservations needing rooms
House Count
Group Business
How many minutes should it take to process a reservation?
Walk-ins
23. Guest who stay longer than booked
Walk-ins
Amendments/alterations to the reservation
Smith Travel Research's STAR Reports
Overstay
24. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Walk-ins
Room Count
Categories of Group Business
What are these global distribution system providers worth?
25. Guest booked to depart today
What are these global distribution system providers worth?
Expected Departures
Out of Inventory Rooms (OOI)
Smith Travel Research's STAR Reports
26. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Independent Reservation Services
Chain Sites
Optional Reservation Data
Fenced Rates
27. Yesterdays stay-overs + today's reserved arrivals
Out of Inventory Rooms (OOI)
Committed Rooms
Hotelligence Report
Categories of Group Business
28. Status of rooms sold and available
Room Count
Understay
No Show
Expedia Competitive Price Grid Report
29. Number of guests in hotel
PHASER complete Access Reports
House Count
Third Party Travel Sites
Components of the Simple Room Count
30. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
House Count
Group Guests
Internet and Web-Based Reservations
Expected Arrivals
31. 2-3 minutes
How many minutes should it take to process a reservation?
Expedia Competitive Price Grid Report
Understay
Adjusting the Room Block
32. Needed for large conventions where delegates may stay in many hotels
Role of the Housing Bureau
Leisure Guests
Flat Rate/Run of the House
Guest History Database
33. Guests booked to arrive today
Walking the Guest
Expected Arrivals
Internet and Web-Based Reservations
Stayover
34. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Third Party Travel Sites
Expedia Competitive Price Grid Report
Internet and Web-Based Reservations
Nests and Hurdles
35. The act of controlling rates and restricting occupancy to maximize gross room revenues
Yield Management Revolution
Chain Sites
Guest History Database
Automated Inventory Tracking System
36. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Overbooking
Pegasus Solutions
Electronic Switch Technology
Group Business
37. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Artificial Intelligence/ Expert Systems
Seamless Connectivity
Nests and Hurdles
Overbooking
38. Guest who arrive days before booking
Early Arrivals
How many minutes should it take to process a reservation?
Four primary functions of ASPs
Corporate Guests
39. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Components of the Simple Room Count
Out of Order Rooms (OOO)
Amendments/alterations to the reservation
Third Party Travel Sites
40. Estimated over $80 billion. Group delegates spend more dollars.
Meta-Search Technology
Four primary functions of ASPs
Group Business
How many minutes should it take to process a reservation?
41. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Hotelligence Report
Overbooking percentage
Categories of Group Business
Expected Arrivals
42. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Role of Yield Management Systems
Optional Reservation Data
Electronic Switch Technology
Hotel Web Sites
43. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Walking the Guest
Adjusted Room Count
Travel Information Management Services (TIMS)
Out of Inventory Rooms (OOI)
44. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Travel Information Management Services (TIMS)
Meta-Search Technology
Corporate Guests
Overbooking
45. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Search Engine Optimization
Selling Against Room Block
Internet and Web-Based Reservations
Role of the Housing Bureau
46. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
ASAE
Seamless Connectivity
Travel Information Management Services (TIMS)
PHASER complete Access Reports
47. The actual office site at which chain reservationists reside.
Expected Arrivals
Central Reservation Office (CRO)
Adjusted Room Count
Application Service Providers (ASPs)
48. More rooms sold than available - done deliberately.
Adjusted Room Count
Central Reservation System (CRS)
Search Engine Optimization
Overbooking
49. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Expedia Competitive Price Grid Report
Out of Order Rooms (OOO)
Group Business
Global Distribution System (GDS)
50. The role that airline reservation systems played
Global Distribution System (GDS)
Hotel Web Sites
PHASER complete Access Reports
Central Reservation Office (CRO)