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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Components of the Simple Room Count
Spread Rate
Optional Reservation Data
Categories of Group Business
2. The actual office site at which chain reservationists reside.
Central Reservation Office (CRO)
Corporate Guests
Overstay
Components of the Simple Room Count
3. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
In-House Reservation Center
House Count
Four Global Distribution System Providers
Central Reservation System (CRS)
4. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Third Party Travel Sites
Role of the Housing Bureau
Reservations to take
Group Guests
5. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
In-House Reservation Center
Corporate Guests
Yield Management Revolution
No Show
6. Needed for large conventions where delegates may stay in many hotels
Reservations to take
Spread Rate
Role of the Housing Bureau
Selling Against Room Block
7. Guests booked to arrive today
Expected Arrivals
Walking the Guest
Overbooking percentage
Artificial Intelligence/ Expert Systems
8. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Spread Rate
Seamless Connectivity
How many minutes should it take to process a reservation?
Hotelligence Report
9. Changes in dates - names - numbers - room types etc.
Overstay
Amendments/alterations to the reservation
PHASER complete Access Reports
Role of the Housing Bureau
10. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Adjusting the Room Block
Search Engine Optimization
Overbooking
Role of the Housing Bureau
11. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Artificial Intelligence/ Expert Systems
Adjusted Room Count
Overbooking
Central Reservation System (CRS)
12. 2-3 minutes
Independent Reservation Services
How many minutes should it take to process a reservation?
Central Reservation Office (CRO)
Amendments/alterations to the reservation
13. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Unidentified Delegates
Selling Against Room Block
Adjusted Room Count
Central Reservation Office (CRO)
14. Guest without reservations needing rooms
Reservations to take
Walk-ins
Spread Rate
Four primary functions of ASPs
15. History and preferences of that particular guest. Being used more often today
Corporate Guests
Seamless Connectivity
Global Distribution System (GDS)
Guest History Database
16. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Meta-Search Technology
Stayover
Internet and Web-Based Reservations
How many minutes should it take to process a reservation?
17. 100 booked - 40 used means 60% attrition - 40% pick-up
Attrition/Pick-Up Rate
Pegasus Solutions
Group Guests
Selling Against Room Block
18. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Automated Inventory Tracking System
Four Global Distribution System Providers
Expedia Competitive Price Grid Report
Walking the Guest
19. More sophisticated - accounting for many issues
Adjusted Room Count
In-House Reservation Center
Central Reservation Office (CRO)
Travel Information Management Services (TIMS)
20. Number of guests in hotel
Stayover
House Count
Internet and Web-Based Reservations
Nests and Hurdles
21. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Adjusting the Room Block
Room Count
Role of Yield Management Systems
Categories of Group Business
22. Status of rooms sold and available
Room Count
Meta-Search Technology
IT packages
Committed Rooms
23. When a person calls directly to the hotel to book their reservations.
Group Business
In-House Reservation Center
Expected Departures
Stayover
24. Speaking the same language within incompatible systems
Independent Reservation Services
Electronic Switch Technology
Where did we steal Yield Management from?
Travel Information Management Services (TIMS)
25. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Guest History Database
Walking the Guest
What are these global distribution system providers worth?
PHASER complete Access Reports
26. Logical rules that give options based on sensitivity
Selling Against Room Block
Fenced Rates
Reservations to take
Meta-Search Technology
27. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
ASAE
Meta-Search Technology
No Show
How many minutes should it take to process a reservation?
28. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Electronic Switch Technology
Independent Reservation Services
Out of Order Rooms (OOO)
Optional Reservation Data
29. Some get suites - some get singles - all pay same rate
Selling Against Room Block
Flat Rate/Run of the House
Overbooking
Hotel Web Sites
30. Guest who stay longer than booked
Selling Against Room Block
Overstay
Automated Inventory Tracking System
Leisure Guests
31. Guest booked to depart today
Expected Departures
Overstay
No Show
Yield Management Revolution
32. Convention guest who try to get a better rate by using other deals
In-House Reservation Center
Spread Rate
Central Reservation Office (CRO)
Unidentified Delegates
33. The role that airline reservation systems played
Four primary functions of ASPs
House Count
Travel Information Management Services (TIMS)
Global Distribution System (GDS)
34. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Leisure Guests
Hotelligence Report
Yield Management Revolution
Central Reservation Office (CRO)
35. Hurdle point is set - lower rates rejected
Nests and Hurdles
Categories of Group Business
Central Reservation System (CRS)
Early Arrivals
36. Software companies that offer a suite of software applications via Internet-based access.
Travel Information Management Services (TIMS)
Application Service Providers (ASPs)
Electronic Switch Technology
Hotel Web Sites
37. The American Society of Association Executives
Walking the Guest
Attrition/Pick-Up Rate
Pegasus Solutions
ASAE
38. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Central Reservation System (CRS)
Overbooking
Adjusting the Room Block
Understay
39. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Central Reservation System (CRS)
Reservations to take
Four primary functions of ASPs
Fenced Rates
40. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
What are these global distribution system providers worth?
Meta-Search Technology
Expected Departures
No Show
41. The Airlines
Four Global Distribution System Providers
Out of Inventory Rooms (OOI)
Where did we steal Yield Management from?
Adjusted Room Count
42. A negotiated discount below the rack rate. Members pick the rate they want to pay
Spread Rate
Central Reservation Office (CRO)
Central Reservation System (CRS)
Yield Management Revolution
43. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Pegasus Solutions
Components of the Simple Room Count
Understay
Application Service Providers (ASPs)
44. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Expected Arrivals
Out of Inventory Rooms (OOI)
Yield Management Revolution
Third Party Travel Sites
45. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Seamless Connectivity
Convention and Vistor Bureaus (CVBs)
Committed Rooms
How many minutes should it take to process a reservation?
46. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Adjusting the Room Block
Travel Information Management Services (TIMS)
Selling Against Room Block
Room Count
47. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Overbooking percentage
In-House Reservation Center
Four primary functions of ASPs
What are these global distribution system providers worth?
48. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Room Count
Optional Reservation Data
PHASER complete Access Reports
Four primary functions of ASPs
49. CRS for hire - used by smaller chains - independent hotels.
Out of Inventory Rooms (OOI)
Room Count
Independent Reservation Services
Spread Rate
50. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Central Reservation System (CRS)
What are these global distribution system providers worth?
Automated Inventory Tracking System
Seamless Connectivity