SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Search Engine Optimization
Meta-Search Technology
What are these global distribution system providers worth?
Internet and Web-Based Reservations
2. Yesterdays stay-overs + today's reserved arrivals
Committed Rooms
Pegasus Solutions
Early Arrivals
Adjusted Room Count
3. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Components of the Simple Room Count
Artificial Intelligence/ Expert Systems
Out of Order Rooms (OOO)
Adjusted Room Count
4. 5-7%
Expected Departures
Group Business
Overbooking percentage
Hotel Web Sites
5. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
How many minutes should it take to process a reservation?
Selling Against Room Block
Overbooking
Application Service Providers (ASPs)
6. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Selling Against Room Block
Overbooking percentage
Expected Arrivals
Leisure Guests
7. The actual office site at which chain reservationists reside.
Central Reservation Office (CRO)
Application Service Providers (ASPs)
IT packages
Expected Arrivals
8. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Convention and Vistor Bureaus (CVBs)
Yield Management Revolution
Four Global Distribution System Providers
Overstay
9. History and preferences of that particular guest. Being used more often today
Guest History Database
Automated Inventory Tracking System
Global Distribution System (GDS)
Group Guests
10. Guest booked to depart today
Expected Departures
Nests and Hurdles
Committed Rooms
In-House Reservation Center
11. Speaking the same language within incompatible systems
Electronic Switch Technology
Adjusted Room Count
Travel Information Management Services (TIMS)
Four primary functions of ASPs
12. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Internet and Web-Based Reservations
Optional Reservation Data
Spread Rate
Guest History Database
13. Hurdle point is set - lower rates rejected
Artificial Intelligence/ Expert Systems
Smith Travel Research's STAR Reports
Fenced Rates
Nests and Hurdles
14. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Out of Order Rooms (OOO)
House Count
Selling Against Room Block
Meta-Search Technology
15. Place and date more important than rate.
Smith Travel Research's STAR Reports
Overbooking percentage
Group Guests
Yield Management Revolution
16. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Overbooking
House Count
Adjusting the Room Block
What are these global distribution system providers worth?
17. Faster - more accurate - sells more rooms at higher rates
Amendments/alterations to the reservation
Seamless Connectivity
Room Count
Automated Inventory Tracking System
18. 100 booked - 40 used means 60% attrition - 40% pick-up
Hotel Web Sites
Walking the Guest
Artificial Intelligence/ Expert Systems
Attrition/Pick-Up Rate
19. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Four primary functions of ASPs
IT packages
Categories of Group Business
Optional Reservation Data
20. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Overbooking
Pegasus Solutions
Expected Arrivals
Expedia Competitive Price Grid Report
21. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Nests and Hurdles
Spread Rate
Guest History Database
Walking the Guest
22. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Role of Yield Management Systems
Pegasus Solutions
Hotelligence Report
Expedia Competitive Price Grid Report
23. Status of rooms sold and available
What are these global distribution system providers worth?
Room Count
Yield Management Revolution
Leisure Guests
24. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Optional Reservation Data
Selling Against Room Block
Flat Rate/Run of the House
Four primary functions of ASPs
25. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Overstay
Hotelligence Report
Internet and Web-Based Reservations
Chain Sites
26. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Adjusted Room Count
Walk-ins
Role of Yield Management Systems
No Show
27. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
ASAE
Internet and Web-Based Reservations
Overstay
Four Global Distribution System Providers
28. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Central Reservation Office (CRO)
Internet and Web-Based Reservations
ASAE
Corporate Guests
29. Changes in dates - names - numbers - room types etc.
Amendments/alterations to the reservation
Selling Against Room Block
Four primary functions of ASPs
Group Guests
30. Needed for large conventions where delegates may stay in many hotels
Third Party Travel Sites
Hotel Web Sites
Role of the Housing Bureau
Spread Rate
31. Guest who stay longer than booked
Overstay
What are these global distribution system providers worth?
IT packages
Four primary functions of ASPs
32. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Components of the Simple Room Count
Artificial Intelligence/ Expert Systems
Hotel Web Sites
Meta-Search Technology
33. Based entirely on historical date. Does not share specific performance date for each competing property.
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
34. Convention guest who try to get a better rate by using other deals
Unidentified Delegates
Out of Inventory Rooms (OOI)
Role of Yield Management Systems
Group Business
35. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Pegasus Solutions
Optional Reservation Data
Expected Departures
Nests and Hurdles
36. Guest who arrive days before booking
Amendments/alterations to the reservation
Leisure Guests
Hotelligence Report
Early Arrivals
37. Logical rules that give options based on sensitivity
Corporate Guests
Fenced Rates
Role of the Housing Bureau
Out of Order Rooms (OOO)
38. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Pegasus Solutions
No Show
ASAE
Out of Order Rooms (OOO)
39. Hotel sets up and sells own package to individuals. May be better than the group rate.
Convention and Vistor Bureaus (CVBs)
IT packages
Four primary functions of ASPs
Walking the Guest
40. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
PHASER complete Access Reports
Expedia Competitive Price Grid Report
Fenced Rates
Corporate Guests
41. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Spread Rate
Leisure Guests
Hotelligence Report
Central Reservation System (CRS)
42. The act of controlling rates and restricting occupancy to maximize gross room revenues
Yield Management Revolution
Unidentified Delegates
Third Party Travel Sites
Hotelligence Report
43. Continuing guest - as per booking
IT packages
Room Count
Components of the Simple Room Count
Stayover
44. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Central Reservation Office (CRO)
Role of the Housing Bureau
Meta-Search Technology
In-House Reservation Center
45. A negotiated discount below the rack rate. Members pick the rate they want to pay
Out of Order Rooms (OOO)
Artificial Intelligence/ Expert Systems
Walking the Guest
Spread Rate
46. Guests booked to arrive today
Expected Arrivals
Flat Rate/Run of the House
Stayover
Artificial Intelligence/ Expert Systems
47. Number of guests in hotel
House Count
IT packages
Central Reservation System (CRS)
Selling Against Room Block
48. More sophisticated - accounting for many issues
Adjusted Room Count
Central Reservation System (CRS)
No Show
Reservations to take
49. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Independent Reservation Services
Out of Inventory Rooms (OOI)
Adjusting the Room Block
Amendments/alterations to the reservation
50. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Reservations to take
Adjusting the Room Block
Search Engine Optimization
Four primary functions of ASPs