Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






2. Number of guests in hotel






3. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






4. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






5. Status of rooms sold and available






6. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






7. Speaking the same language within incompatible systems






8. Guest without reservations needing rooms






9. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






10. Changes in dates - names - numbers - room types etc.






11. The actual office site at which chain reservationists reside.






12. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






13. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






14. Yesterdays stay-overs + today's reserved arrivals






15. The Airlines






16. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






17. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






18. 2-3 minutes






19. A negotiated discount below the rack rate. Members pick the rate they want to pay






20. History and preferences of that particular guest. Being used more often today






21. Convention guest who try to get a better rate by using other deals






22. CRS for hire - used by smaller chains - independent hotels.






23. Faster - more accurate - sells more rooms at higher rates






24. Logical rules that give options based on sensitivity






25. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






26. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






27. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






28. Some get suites - some get singles - all pay same rate






29. Hurdle point is set - lower rates rejected






30. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






31. Continuing guest - as per booking






32. Guest booked to depart today






33. Based entirely on historical date. Does not share specific performance date for each competing property.


34. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






35. Hotel sets up and sells own package to individuals. May be better than the group rate.






36. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






37. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






38. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






39. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






40. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






41. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






42. 5-7%






43. The role that airline reservation systems played






44. The act of controlling rates and restricting occupancy to maximize gross room revenues






45. Software companies that offer a suite of software applications via Internet-based access.






46. The American Society of Association Executives






47. More sophisticated - accounting for many issues






48. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






49. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






50. Guest who leave earlier than expected