Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






2. Continuing guest - as per booking






3. CRS for hire - used by smaller chains - independent hotels.






4. Guest who arrive days before booking






5. The act of controlling rates and restricting occupancy to maximize gross room revenues






6. Faster - more accurate - sells more rooms at higher rates






7. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






8. Software companies that offer a suite of software applications via Internet-based access.






9. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






10. More sophisticated - accounting for many issues






11. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






12. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






13. When a person calls directly to the hotel to book their reservations.






14. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






15. Yesterdays stay-overs + today's reserved arrivals






16. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






17. Guest who stay longer than booked






18. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






19. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






20. Status of rooms sold and available






21. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






22. Guest without reservations needing rooms






23. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






24. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






25. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






26. The actual office site at which chain reservationists reside.






27. More rooms sold than available - done deliberately.






28. Guest who leave earlier than expected






29. 100 booked - 40 used means 60% attrition - 40% pick-up






30. The American Society of Association Executives






31. Hurdle point is set - lower rates rejected






32. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






33. 2-3 minutes






34. Number of guests in hotel






35. Guest booked to depart today






36. Hotel sets up and sells own package to individuals. May be better than the group rate.






37. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






38. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






39. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






40. Based entirely on historical date. Does not share specific performance date for each competing property.


41. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






42. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






43. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






44. Convention guest who try to get a better rate by using other deals






45. Guests booked to arrive today






46. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






47. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






48. Needed for large conventions where delegates may stay in many hotels






49. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






50. Estimated over $80 billion. Group delegates spend more dollars.