Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Status of rooms sold and available






2. History and preferences of that particular guest. Being used more often today






3. Hurdle point is set - lower rates rejected






4. Estimated over $80 billion. Group delegates spend more dollars.






5. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






6. 100 booked - 40 used means 60% attrition - 40% pick-up






7. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






8. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






9. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






10. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






11. The American Society of Association Executives






12. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






13. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






14. Place and date more important than rate.






15. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






16. Continuing guest - as per booking






17. More rooms sold than available - done deliberately.






18. Hotel sets up and sells own package to individuals. May be better than the group rate.






19. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






20. Guest who stay longer than booked






21. Yesterdays stay-overs + today's reserved arrivals






22. Guest who arrive days before booking






23. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






24. Convention guest who try to get a better rate by using other deals






25. Software companies that offer a suite of software applications via Internet-based access.






26. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






27. The actual office site at which chain reservationists reside.






28. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






29. Faster - more accurate - sells more rooms at higher rates






30. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






31. 2-3 minutes






32. The role that airline reservation systems played






33. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






34. Speaking the same language within incompatible systems






35. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






36. 5-7%






37. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






38. Number of guests in hotel






39. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






40. More sophisticated - accounting for many issues






41. Some get suites - some get singles - all pay same rate






42. The Airlines






43. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






44. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






45. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






46. Logical rules that give options based on sensitivity






47. Guests booked to arrive today






48. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






49. When a person calls directly to the hotel to book their reservations.






50. Guest who leave earlier than expected