Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






2. 100 booked - 40 used means 60% attrition - 40% pick-up






3. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






4. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






5. Hotel sets up and sells own package to individuals. May be better than the group rate.






6. Hurdle point is set - lower rates rejected






7. Number of guests in hotel






8. Guest who stay longer than booked






9. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






10. Logical rules that give options based on sensitivity






11. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






12. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






13. Guest booked to depart today






14. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






15. The role that airline reservation systems played






16. 5-7%






17. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






18. Needed for large conventions where delegates may stay in many hotels






19. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






20. CRS for hire - used by smaller chains - independent hotels.






21. A negotiated discount below the rack rate. Members pick the rate they want to pay






22. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






23. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






24. Guests booked to arrive today






25. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






26. Continuing guest - as per booking






27. Convention guest who try to get a better rate by using other deals






28. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






29. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






30. Based entirely on historical date. Does not share specific performance date for each competing property.

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31. Yesterdays stay-overs + today's reserved arrivals






32. The Airlines






33. Guest who arrive days before booking






34. Guest who leave earlier than expected






35. 2-3 minutes






36. Speaking the same language within incompatible systems






37. Changes in dates - names - numbers - room types etc.






38. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






39. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






40. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






41. The act of controlling rates and restricting occupancy to maximize gross room revenues






42. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






43. Status of rooms sold and available






44. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






45. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






46. The actual office site at which chain reservationists reside.






47. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






48. More sophisticated - accounting for many issues






49. Some get suites - some get singles - all pay same rate






50. Sending a guest with confirmed or guaranteed booking to another hotel as we are full