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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The actual office site at which chain reservationists reside.






2. 5-7%






3. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






4. Estimated over $80 billion. Group delegates spend more dollars.






5. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






6. The Airlines






7. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






8. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






9. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






10. CRS for hire - used by smaller chains - independent hotels.






11. A negotiated discount below the rack rate. Members pick the rate they want to pay






12. Hotel sets up and sells own package to individuals. May be better than the group rate.






13. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






14. When a person calls directly to the hotel to book their reservations.






15. Place and date more important than rate.






16. The role that airline reservation systems played






17. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






18. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






19. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






20. Needed for large conventions where delegates may stay in many hotels






21. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






22. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






23. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






24. More rooms sold than available - done deliberately.






25. Yesterdays stay-overs + today's reserved arrivals






26. History and preferences of that particular guest. Being used more often today






27. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






28. Software companies that offer a suite of software applications via Internet-based access.






29. Changes in dates - names - numbers - room types etc.






30. Faster - more accurate - sells more rooms at higher rates






31. Number of guests in hotel






32. 100 booked - 40 used means 60% attrition - 40% pick-up






33. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






34. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






35. Hurdle point is set - lower rates rejected






36. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






37. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






38. Some get suites - some get singles - all pay same rate






39. Guest without reservations needing rooms






40. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






41. Guest who stay longer than booked






42. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






43. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






44. Status of rooms sold and available






45. Continuing guest - as per booking






46. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






47. The American Society of Association Executives






48. The act of controlling rates and restricting occupancy to maximize gross room revenues






49. Based entirely on historical date. Does not share specific performance date for each competing property.

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50. Guest who arrive days before booking







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Can you answer 50 questions in 15 minutes?


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