Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






2. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






3. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






4. Some get suites - some get singles - all pay same rate






5. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






6. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






7. Guests booked to arrive today






8. The Airlines






9. Status of rooms sold and available






10. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






11. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






12. Continuing guest - as per booking






13. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






14. Guest who stay longer than booked






15. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






16. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






17. Needed for large conventions where delegates may stay in many hotels






18. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






19. Hurdle point is set - lower rates rejected






20. Logical rules that give options based on sensitivity






21. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






22. More rooms sold than available - done deliberately.






23. History and preferences of that particular guest. Being used more often today






24. Speaking the same language within incompatible systems






25. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






26. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






27. The actual office site at which chain reservationists reside.






28. 2-3 minutes






29. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






30. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






31. Faster - more accurate - sells more rooms at higher rates






32. Convention guest who try to get a better rate by using other deals






33. Software companies that offer a suite of software applications via Internet-based access.






34. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






35. Guest booked to depart today






36. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






37. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






38. Based entirely on historical date. Does not share specific performance date for each competing property.

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39. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






40. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






41. Guest without reservations needing rooms






42. CRS for hire - used by smaller chains - independent hotels.






43. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






44. More sophisticated - accounting for many issues






45. Estimated over $80 billion. Group delegates spend more dollars.






46. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






47. When a person calls directly to the hotel to book their reservations.






48. Place and date more important than rate.






49. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






50. Changes in dates - names - numbers - room types etc.