Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The actual office site at which chain reservationists reside.






2. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






3. Software companies that offer a suite of software applications via Internet-based access.






4. The act of controlling rates and restricting occupancy to maximize gross room revenues






5. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






6. Faster - more accurate - sells more rooms at higher rates






7. Guest who leave earlier than expected






8. Guests booked to arrive today






9. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






10. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






11. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






12. Guest booked to depart today






13. The Airlines






14. 100 booked - 40 used means 60% attrition - 40% pick-up






15. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






16. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






17. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






18. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






19. Continuing guest - as per booking






20. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






21. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






22. Guest without reservations needing rooms






23. 2-3 minutes






24. Logical rules that give options based on sensitivity






25. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






26. Convention guest who try to get a better rate by using other deals






27. The American Society of Association Executives






28. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






29. 5-7%






30. Number of guests in hotel






31. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






32. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






33. Based entirely on historical date. Does not share specific performance date for each competing property.


34. Some get suites - some get singles - all pay same rate






35. Needed for large conventions where delegates may stay in many hotels






36. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






37. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






38. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






39. History and preferences of that particular guest. Being used more often today






40. More sophisticated - accounting for many issues






41. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






42. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






43. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






44. CRS for hire - used by smaller chains - independent hotels.






45. Speaking the same language within incompatible systems






46. The role that airline reservation systems played






47. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






48. Hurdle point is set - lower rates rejected






49. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






50. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage