Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Continuing guest - as per booking






2. The American Society of Association Executives






3. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






4. CRS for hire - used by smaller chains - independent hotels.






5. More sophisticated - accounting for many issues






6. The actual office site at which chain reservationists reside.






7. Needed for large conventions where delegates may stay in many hotels






8. Guests booked to arrive today






9. A negotiated discount below the rack rate. Members pick the rate they want to pay






10. Faster - more accurate - sells more rooms at higher rates






11. 5-7%






12. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






13. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






14. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






15. When a person calls directly to the hotel to book their reservations.






16. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






17. Software companies that offer a suite of software applications via Internet-based access.






18. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






19. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






20. Hurdle point is set - lower rates rejected






21. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






22. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






23. Guest booked to depart today






24. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






25. The role that airline reservation systems played






26. Speaking the same language within incompatible systems






27. The act of controlling rates and restricting occupancy to maximize gross room revenues






28. Place and date more important than rate.






29. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






30. The Airlines






31. Guest who stay longer than booked






32. Based entirely on historical date. Does not share specific performance date for each competing property.


33. Hotel sets up and sells own package to individuals. May be better than the group rate.






34. 2-3 minutes






35. Guest without reservations needing rooms






36. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






37. Guest who arrive days before booking






38. Convention guest who try to get a better rate by using other deals






39. Estimated over $80 billion. Group delegates spend more dollars.






40. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






41. Some get suites - some get singles - all pay same rate






42. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






43. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






44. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






45. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






46. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






47. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






48. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






49. Yesterdays stay-overs + today's reserved arrivals






50. Guest who leave earlier than expected