Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When a person calls directly to the hotel to book their reservations.






2. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






3. Guest without reservations needing rooms






4. Place and date more important than rate.






5. The role that airline reservation systems played






6. More rooms sold than available - done deliberately.






7. The American Society of Association Executives






8. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






9. The act of controlling rates and restricting occupancy to maximize gross room revenues






10. History and preferences of that particular guest. Being used more often today






11. The Airlines






12. Guest who stay longer than booked






13. Status of rooms sold and available






14. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






15. Changes in dates - names - numbers - room types etc.






16. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






17. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






18. 5-7%






19. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






20. A negotiated discount below the rack rate. Members pick the rate they want to pay






21. Logical rules that give options based on sensitivity






22. The actual office site at which chain reservationists reside.






23. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






24. Guest who leave earlier than expected






25. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






26. More sophisticated - accounting for many issues






27. Hurdle point is set - lower rates rejected






28. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






29. Guest who arrive days before booking






30. Based entirely on historical date. Does not share specific performance date for each competing property.


31. Convention guest who try to get a better rate by using other deals






32. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






33. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






34. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






35. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






36. Software companies that offer a suite of software applications via Internet-based access.






37. Estimated over $80 billion. Group delegates spend more dollars.






38. CRS for hire - used by smaller chains - independent hotels.






39. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






40. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






41. 100 booked - 40 used means 60% attrition - 40% pick-up






42. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






43. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






44. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






45. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






46. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






47. Number of guests in hotel






48. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






49. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






50. The lodging industry's oldest and most popular provider of ASP Central Reservations software.