Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest who leave earlier than expected






2. Hurdle point is set - lower rates rejected






3. Hotel sets up and sells own package to individuals. May be better than the group rate.






4. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






5. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






6. Needed for large conventions where delegates may stay in many hotels






7. Convention guest who try to get a better rate by using other deals






8. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






9. When a person calls directly to the hotel to book their reservations.






10. The actual office site at which chain reservationists reside.






11. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






12. Based entirely on historical date. Does not share specific performance date for each competing property.


13. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






14. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






15. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






16. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






17. Guests booked to arrive today






18. Logical rules that give options based on sensitivity






19. The role that airline reservation systems played






20. Software companies that offer a suite of software applications via Internet-based access.






21. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






22. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






23. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






24. Place and date more important than rate.






25. Guest who arrive days before booking






26. Speaking the same language within incompatible systems






27. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






28. Status of rooms sold and available






29. The act of controlling rates and restricting occupancy to maximize gross room revenues






30. Guest without reservations needing rooms






31. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






32. Yesterdays stay-overs + today's reserved arrivals






33. Guest booked to depart today






34. Faster - more accurate - sells more rooms at higher rates






35. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






36. A negotiated discount below the rack rate. Members pick the rate they want to pay






37. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






38. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






39. CRS for hire - used by smaller chains - independent hotels.






40. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






41. Some get suites - some get singles - all pay same rate






42. More sophisticated - accounting for many issues






43. Estimated over $80 billion. Group delegates spend more dollars.






44. 2-3 minutes






45. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






46. Changes in dates - names - numbers - room types etc.






47. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






48. Number of guests in hotel






49. More rooms sold than available - done deliberately.






50. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas