Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Logical rules that give options based on sensitivity






2. Guest who leave earlier than expected






3. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






4. 2-3 minutes






5. Speaking the same language within incompatible systems






6. Guest who arrive days before booking






7. Changes in dates - names - numbers - room types etc.






8. Number of guests in hotel






9. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






10. Guest without reservations needing rooms






11. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






12. CRS for hire - used by smaller chains - independent hotels.






13. A negotiated discount below the rack rate. Members pick the rate they want to pay






14. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






15. Guest booked to depart today






16. The role that airline reservation systems played






17. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






18. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






19. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






20. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






21. The Airlines






22. Estimated over $80 billion. Group delegates spend more dollars.






23. More rooms sold than available - done deliberately.






24. Faster - more accurate - sells more rooms at higher rates






25. Based entirely on historical date. Does not share specific performance date for each competing property.


26. Software companies that offer a suite of software applications via Internet-based access.






27. The actual office site at which chain reservationists reside.






28. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






29. More sophisticated - accounting for many issues






30. 100 booked - 40 used means 60% attrition - 40% pick-up






31. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






32. 5-7%






33. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






34. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






35. Guests booked to arrive today






36. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






37. Convention guest who try to get a better rate by using other deals






38. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






39. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






40. Status of rooms sold and available






41. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






42. Yesterdays stay-overs + today's reserved arrivals






43. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






44. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






45. Place and date more important than rate.






46. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






47. Hurdle point is set - lower rates rejected






48. When a person calls directly to the hotel to book their reservations.






49. Some get suites - some get singles - all pay same rate






50. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage