Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






2. Convention guest who try to get a better rate by using other deals






3. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






4. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






5. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






6. 100 booked - 40 used means 60% attrition - 40% pick-up






7. The Airlines






8. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






9. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






10. The act of controlling rates and restricting occupancy to maximize gross room revenues






11. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






12. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






13. Place and date more important than rate.






14. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






15. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






16. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






17. The actual office site at which chain reservationists reside.






18. Yesterdays stay-overs + today's reserved arrivals






19. Guest who stay longer than booked






20. Guest who leave earlier than expected






21. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






22. More sophisticated - accounting for many issues






23. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






24. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






25. Based entirely on historical date. Does not share specific performance date for each competing property.


26. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






27. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






28. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






29. Guest booked to depart today






30. Number of guests in hotel






31. Continuing guest - as per booking






32. Speaking the same language within incompatible systems






33. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






34. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






35. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






36. When a person calls directly to the hotel to book their reservations.






37. CRS for hire - used by smaller chains - independent hotels.






38. 2-3 minutes






39. Faster - more accurate - sells more rooms at higher rates






40. More rooms sold than available - done deliberately.






41. A negotiated discount below the rack rate. Members pick the rate they want to pay






42. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






43. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






44. Guests booked to arrive today






45. Software companies that offer a suite of software applications via Internet-based access.






46. Estimated over $80 billion. Group delegates spend more dollars.






47. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






48. Guest without reservations needing rooms






49. Hurdle point is set - lower rates rejected






50. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan