Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






2. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






3. Guest who stay longer than booked






4. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






5. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






6. The American Society of Association Executives






7. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






8. Based entirely on historical date. Does not share specific performance date for each competing property.


9. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






10. Software companies that offer a suite of software applications via Internet-based access.






11. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






12. History and preferences of that particular guest. Being used more often today






13. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






14. The Airlines






15. Hotel sets up and sells own package to individuals. May be better than the group rate.






16. Faster - more accurate - sells more rooms at higher rates






17. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






18. Guest who leave earlier than expected






19. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






20. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






21. Logical rules that give options based on sensitivity






22. The act of controlling rates and restricting occupancy to maximize gross room revenues






23. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






24. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






25. Guest who arrive days before booking






26. The actual office site at which chain reservationists reside.






27. Guests booked to arrive today






28. Changes in dates - names - numbers - room types etc.






29. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






30. 100 booked - 40 used means 60% attrition - 40% pick-up






31. Needed for large conventions where delegates may stay in many hotels






32. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






33. Guest booked to depart today






34. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






35. Number of guests in hotel






36. 5-7%






37. When a person calls directly to the hotel to book their reservations.






38. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






39. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






40. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






41. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






42. The role that airline reservation systems played






43. Place and date more important than rate.






44. Some get suites - some get singles - all pay same rate






45. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






46. 2-3 minutes






47. Yesterdays stay-overs + today's reserved arrivals






48. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






49. Convention guest who try to get a better rate by using other deals






50. CRS for hire - used by smaller chains - independent hotels.