Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






2. Convention guest who try to get a better rate by using other deals






3. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






4. Changes in dates - names - numbers - room types etc.






5. The role that airline reservation systems played






6. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






7. Status of rooms sold and available






8. Guests booked to arrive today






9. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






10. Estimated over $80 billion. Group delegates spend more dollars.






11. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






12. Guest booked to depart today






13. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






14. Number of guests in hotel






15. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






16. Software companies that offer a suite of software applications via Internet-based access.






17. Guest who stay longer than booked






18. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






19. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






20. 100 booked - 40 used means 60% attrition - 40% pick-up






21. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






22. Based entirely on historical date. Does not share specific performance date for each competing property.

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23. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






24. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






25. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






26. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






27. Guest who arrive days before booking






28. Logical rules that give options based on sensitivity






29. Guest without reservations needing rooms






30. 2-3 minutes






31. CRS for hire - used by smaller chains - independent hotels.






32. 5-7%






33. Guest who leave earlier than expected






34. Faster - more accurate - sells more rooms at higher rates






35. When a person calls directly to the hotel to book their reservations.






36. Speaking the same language within incompatible systems






37. Hotel sets up and sells own package to individuals. May be better than the group rate.






38. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






39. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






40. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






41. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






42. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






43. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






44. Needed for large conventions where delegates may stay in many hotels






45. Yesterdays stay-overs + today's reserved arrivals






46. A negotiated discount below the rack rate. Members pick the rate they want to pay






47. More sophisticated - accounting for many issues






48. History and preferences of that particular guest. Being used more often today






49. Continuing guest - as per booking






50. Place and date more important than rate.