Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.

2. More sophisticated - accounting for many issues

3. Guest who stay longer than booked

4. Sending a guest with confirmed or guaranteed booking to another hotel as we are full

5. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.

6. Guest who arrive days before booking

7. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.

8. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.

9. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address

10. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations

11. Yesterdays stay-overs + today's reserved arrivals

12. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set

13. Guest without reservations needing rooms

14. CRS for hire - used by smaller chains - independent hotels.

15. Guest who leave earlier than expected

16. Hotel sets up and sells own package to individuals. May be better than the group rate.

17. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals

18. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals

19. Needed for large conventions where delegates may stay in many hotels

20. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.

21. The lodging industry's oldest and most popular provider of ASP Central Reservations software.

22. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.

23. The American Society of Association Executives

24. More rooms sold than available - done deliberately.

25. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage

26. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set

27. 5-7%

28. Changes in dates - names - numbers - room types etc.

29. The role that airline reservation systems played

30. Continuing guest - as per booking

31. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas

32. 100 booked - 40 used means 60% attrition - 40% pick-up

33. Based entirely on historical date. Does not share specific performance date for each competing property.

34. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only

35. The Airlines

36. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions

37. When a person calls directly to the hotel to book their reservations.

38. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site

39. History and preferences of that particular guest. Being used more often today

40. Speaking the same language within incompatible systems

41. Software companies that offer a suite of software applications via Internet-based access.

42. Guests booked to arrive today

43. A negotiated discount below the rack rate. Members pick the rate they want to pay

44. Some get suites - some get singles - all pay same rate

45. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul

46. Estimated over $80 billion. Group delegates spend more dollars.

47. 2-3 minutes

48. Place and date more important than rate.

49. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.

50. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.