Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






2. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






3. A negotiated discount below the rack rate. Members pick the rate they want to pay






4. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






5. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






6. CRS for hire - used by smaller chains - independent hotels.






7. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






8. Status of rooms sold and available






9. Yesterdays stay-overs + today's reserved arrivals






10. Some get suites - some get singles - all pay same rate






11. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






12. History and preferences of that particular guest. Being used more often today






13. Number of guests in hotel






14. 100 booked - 40 used means 60% attrition - 40% pick-up






15. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






16. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






17. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






18. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






19. The American Society of Association Executives






20. 2-3 minutes






21. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






22. Place and date more important than rate.






23. Based entirely on historical date. Does not share specific performance date for each competing property.


24. Guest who arrive days before booking






25. Guest booked to depart today






26. Speaking the same language within incompatible systems






27. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






28. Guest without reservations needing rooms






29. Continuing guest - as per booking






30. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






31. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






32. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






33. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






34. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






35. Hurdle point is set - lower rates rejected






36. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






37. More sophisticated - accounting for many issues






38. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






39. Guests booked to arrive today






40. Needed for large conventions where delegates may stay in many hotels






41. When a person calls directly to the hotel to book their reservations.






42. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






43. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






44. Convention guest who try to get a better rate by using other deals






45. 5-7%






46. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






47. Faster - more accurate - sells more rooms at higher rates






48. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






49. The actual office site at which chain reservationists reside.






50. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals