Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






2. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






3. Convention guest who try to get a better rate by using other deals






4. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






5. 100 booked - 40 used means 60% attrition - 40% pick-up






6. Continuing guest - as per booking






7. Some get suites - some get singles - all pay same rate






8. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






9. Hurdle point is set - lower rates rejected






10. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






11. Guest booked to depart today






12. History and preferences of that particular guest. Being used more often today






13. The role that airline reservation systems played






14. A negotiated discount below the rack rate. Members pick the rate they want to pay






15. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






16. Logical rules that give options based on sensitivity






17. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






18. Place and date more important than rate.






19. Yesterdays stay-overs + today's reserved arrivals






20. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






21. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






22. Number of guests in hotel






23. Guest who stay longer than booked






24. Software companies that offer a suite of software applications via Internet-based access.






25. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






26. Guests booked to arrive today






27. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






28. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






29. Changes in dates - names - numbers - room types etc.






30. CRS for hire - used by smaller chains - independent hotels.






31. The act of controlling rates and restricting occupancy to maximize gross room revenues






32. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






33. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






34. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






35. 5-7%






36. When a person calls directly to the hotel to book their reservations.






37. More rooms sold than available - done deliberately.






38. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






39. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






40. Based entirely on historical date. Does not share specific performance date for each competing property.


41. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






42. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






43. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






44. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






45. Hotel sets up and sells own package to individuals. May be better than the group rate.






46. Needed for large conventions where delegates may stay in many hotels






47. The Airlines






48. Guest who arrive days before booking






49. Estimated over $80 billion. Group delegates spend more dollars.






50. Guest who leave earlier than expected