Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Some get suites - some get singles - all pay same rate






2. More sophisticated - accounting for many issues






3. Convention guest who try to get a better rate by using other deals






4. More rooms sold than available - done deliberately.






5. Software companies that offer a suite of software applications via Internet-based access.






6. The Airlines






7. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






8. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






9. Logical rules that give options based on sensitivity






10. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






11. A negotiated discount below the rack rate. Members pick the rate they want to pay






12. Status of rooms sold and available






13. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






14. 5-7%






15. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






16. Place and date more important than rate.






17. Speaking the same language within incompatible systems






18. Guest booked to depart today






19. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






20. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






21. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






22. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






23. Guest without reservations needing rooms






24. Needed for large conventions where delegates may stay in many hotels






25. 2-3 minutes






26. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






27. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






28. CRS for hire - used by smaller chains - independent hotels.






29. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






30. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






31. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






32. Guest who arrive days before booking






33. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






34. Guests booked to arrive today






35. Hotel sets up and sells own package to individuals. May be better than the group rate.






36. The American Society of Association Executives






37. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






38. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






39. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






40. Guest who stay longer than booked






41. Estimated over $80 billion. Group delegates spend more dollars.






42. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






43. Changes in dates - names - numbers - room types etc.






44. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






45. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






46. Faster - more accurate - sells more rooms at higher rates






47. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






48. Number of guests in hotel






49. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






50. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.