Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Based entirely on historical date. Does not share specific performance date for each competing property.


2. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






3. 2-3 minutes






4. The actual office site at which chain reservationists reside.






5. Faster - more accurate - sells more rooms at higher rates






6. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






7. Changes in dates - names - numbers - room types etc.






8. When a person calls directly to the hotel to book their reservations.






9. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






10. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






11. More sophisticated - accounting for many issues






12. Hurdle point is set - lower rates rejected






13. The American Society of Association Executives






14. Hotel sets up and sells own package to individuals. May be better than the group rate.






15. Software companies that offer a suite of software applications via Internet-based access.






16. Guest who leave earlier than expected






17. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






18. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






19. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






20. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






21. Guest without reservations needing rooms






22. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






23. Convention guest who try to get a better rate by using other deals






24. More rooms sold than available - done deliberately.






25. A negotiated discount below the rack rate. Members pick the rate they want to pay






26. The role that airline reservation systems played






27. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






28. Estimated over $80 billion. Group delegates spend more dollars.






29. Guests booked to arrive today






30. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






31. The Airlines






32. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






33. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






34. Logical rules that give options based on sensitivity






35. Guest who arrive days before booking






36. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






37. 5-7%






38. Guest who stay longer than booked






39. Place and date more important than rate.






40. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






41. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






42. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






43. Needed for large conventions where delegates may stay in many hotels






44. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






45. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






46. Speaking the same language within incompatible systems






47. Status of rooms sold and available






48. Some get suites - some get singles - all pay same rate






49. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






50. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions