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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Convention guest who try to get a better rate by using other deals
Adjusting the Room Block
Pegasus Solutions
Unidentified Delegates
Expected Departures
2. The Airlines
Where did we steal Yield Management from?
ASAE
Convention and Vistor Bureaus (CVBs)
Role of the Housing Bureau
3. Faster - more accurate - sells more rooms at higher rates
Committed Rooms
Seamless Connectivity
Central Reservation System (CRS)
Walk-ins
4. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Early Arrivals
Global Distribution System (GDS)
No Show
Hotel Web Sites
5. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Third Party Travel Sites
Pegasus Solutions
Internet and Web-Based Reservations
ASAE
6. Guest who arrive days before booking
In-House Reservation Center
Group Business
Early Arrivals
Fenced Rates
7. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Components of the Simple Room Count
Spread Rate
Independent Reservation Services
Four primary functions of ASPs
8. Based entirely on historical date. Does not share specific performance date for each competing property.
9. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Expedia Competitive Price Grid Report
Guest History Database
Central Reservation System (CRS)
What are these global distribution system providers worth?
10. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Amendments/alterations to the reservation
Room Count
Leisure Guests
Selling Against Room Block
11. Number of guests in hotel
Attrition/Pick-Up Rate
House Count
Smith Travel Research's STAR Reports
Flat Rate/Run of the House
12. CRS for hire - used by smaller chains - independent hotels.
Role of the Housing Bureau
Independent Reservation Services
Components of the Simple Room Count
Search Engine Optimization
13. 5-7%
Walking the Guest
Pegasus Solutions
Attrition/Pick-Up Rate
Overbooking percentage
14. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Seamless Connectivity
Guest History Database
Early Arrivals
No Show
15. Hurdle point is set - lower rates rejected
Walking the Guest
Leisure Guests
Nests and Hurdles
Group Guests
16. 2-3 minutes
How many minutes should it take to process a reservation?
Application Service Providers (ASPs)
Search Engine Optimization
Amendments/alterations to the reservation
17. Estimated over $80 billion. Group delegates spend more dollars.
Group Business
Early Arrivals
Role of Yield Management Systems
Chain Sites
18. More rooms sold than available - done deliberately.
PHASER complete Access Reports
No Show
Overbooking
Leisure Guests
19. 100 booked - 40 used means 60% attrition - 40% pick-up
Role of the Housing Bureau
Adjusted Room Count
Overbooking
Attrition/Pick-Up Rate
20. Yesterdays stay-overs + today's reserved arrivals
Group Business
Committed Rooms
Travel Information Management Services (TIMS)
Central Reservation System (CRS)
21. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Walking the Guest
Hotelligence Report
ASAE
Chain Sites
22. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Attrition/Pick-Up Rate
Optional Reservation Data
House Count
Overstay
23. A negotiated discount below the rack rate. Members pick the rate they want to pay
Artificial Intelligence/ Expert Systems
Spread Rate
Corporate Guests
Third Party Travel Sites
24. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Walk-ins
Convention and Vistor Bureaus (CVBs)
In-House Reservation Center
Internet and Web-Based Reservations
25. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
In-House Reservation Center
Out of Inventory Rooms (OOI)
Stayover
Out of Order Rooms (OOO)
26. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Adjusted Room Count
Understay
Search Engine Optimization
Third Party Travel Sites
27. Status of rooms sold and available
Hotel Web Sites
Room Count
Third Party Travel Sites
Overbooking
28. Changes in dates - names - numbers - room types etc.
House Count
Convention and Vistor Bureaus (CVBs)
Where did we steal Yield Management from?
Amendments/alterations to the reservation
29. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Chain Sites
Travel Information Management Services (TIMS)
PHASER complete Access Reports
Group Business
30. Software companies that offer a suite of software applications via Internet-based access.
Expected Departures
Overstay
Application Service Providers (ASPs)
PHASER complete Access Reports
31. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Pegasus Solutions
Where did we steal Yield Management from?
Four primary functions of ASPs
IT packages
32. Guest who stay longer than booked
Overstay
Expedia Competitive Price Grid Report
Meta-Search Technology
Expected Departures
33. Guests booked to arrive today
Walk-ins
Four Global Distribution System Providers
Expected Arrivals
Reservations to take
34. More sophisticated - accounting for many issues
House Count
Attrition/Pick-Up Rate
Walk-ins
Adjusted Room Count
35. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Meta-Search Technology
Amendments/alterations to the reservation
Four Global Distribution System Providers
Electronic Switch Technology
36. Continuing guest - as per booking
Stayover
PHASER complete Access Reports
Room Count
Expected Departures
37. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
What are these global distribution system providers worth?
Attrition/Pick-Up Rate
Expected Departures
Optional Reservation Data
38. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Adjusting the Room Block
Corporate Guests
No Show
Amendments/alterations to the reservation
39. Place and date more important than rate.
Nests and Hurdles
Hotelligence Report
Unidentified Delegates
Group Guests
40. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Automated Inventory Tracking System
Electronic Switch Technology
Central Reservation Office (CRO)
Stayover
41. Logical rules that give options based on sensitivity
Leisure Guests
Fenced Rates
Nests and Hurdles
Out of Order Rooms (OOO)
42. Hotel sets up and sells own package to individuals. May be better than the group rate.
Expected Departures
House Count
IT packages
Global Distribution System (GDS)
43. Some get suites - some get singles - all pay same rate
Four primary functions of ASPs
No Show
Overbooking
Flat Rate/Run of the House
44. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Central Reservation System (CRS)
Chain Sites
Out of Order Rooms (OOO)
Role of Yield Management Systems
45. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Role of the Housing Bureau
Fenced Rates
Corporate Guests
Spread Rate
46. History and preferences of that particular guest. Being used more often today
Chain Sites
Guest History Database
Unidentified Delegates
Central Reservation Office (CRO)
47. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Group Business
Adjusted Room Count
Unidentified Delegates
Expedia Competitive Price Grid Report
48. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Walking the Guest
No Show
Group Guests
Nests and Hurdles
49. Guest who leave earlier than expected
Out of Order Rooms (OOO)
Understay
Amendments/alterations to the reservation
Pegasus Solutions
50. The actual office site at which chain reservationists reside.
Search Engine Optimization
Convention and Vistor Bureaus (CVBs)
Early Arrivals
Central Reservation Office (CRO)