Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. History and preferences of that particular guest. Being used more often today






2. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






3. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






4. The actual office site at which chain reservationists reside.






5. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






6. Place and date more important than rate.






7. Convention guest who try to get a better rate by using other deals






8. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






9. Guest booked to depart today






10. The American Society of Association Executives






11. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






12. Guest who stay longer than booked






13. Software companies that offer a suite of software applications via Internet-based access.






14. Needed for large conventions where delegates may stay in many hotels






15. A negotiated discount below the rack rate. Members pick the rate they want to pay






16. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






17. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






18. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






19. Hotel sets up and sells own package to individuals. May be better than the group rate.






20. When a person calls directly to the hotel to book their reservations.






21. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






22. Continuing guest - as per booking






23. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






24. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






25. 5-7%






26. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






27. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






28. Guest who arrive days before booking






29. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






30. CRS for hire - used by smaller chains - independent hotels.






31. Speaking the same language within incompatible systems






32. More sophisticated - accounting for many issues






33. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






34. Hurdle point is set - lower rates rejected






35. Based entirely on historical date. Does not share specific performance date for each competing property.


36. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






37. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






38. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






39. Status of rooms sold and available






40. Yesterdays stay-overs + today's reserved arrivals






41. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






42. Guest who leave earlier than expected






43. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






44. The role that airline reservation systems played






45. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






46. Faster - more accurate - sells more rooms at higher rates






47. Some get suites - some get singles - all pay same rate






48. 2-3 minutes






49. 100 booked - 40 used means 60% attrition - 40% pick-up






50. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address