Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






2. Software companies that offer a suite of software applications via Internet-based access.






3. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






4. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






5. Guest who stay longer than booked






6. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






7. Continuing guest - as per booking






8. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






9. Guest who leave earlier than expected






10. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






11. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






12. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






13. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






14. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






15. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






16. The actual office site at which chain reservationists reside.






17. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






18. Guest who arrive days before booking






19. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






20. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






21. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






22. A negotiated discount below the rack rate. Members pick the rate they want to pay






23. More rooms sold than available - done deliberately.






24. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






25. Guests booked to arrive today






26. Hurdle point is set - lower rates rejected






27. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






28. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






29. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






30. More sophisticated - accounting for many issues






31. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






32. 2-3 minutes






33. Based entirely on historical date. Does not share specific performance date for each competing property.


34. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






35. Changes in dates - names - numbers - room types etc.






36. Faster - more accurate - sells more rooms at higher rates






37. 5-7%






38. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






39. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






40. Place and date more important than rate.






41. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






42. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






43. History and preferences of that particular guest. Being used more often today






44. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






45. Some get suites - some get singles - all pay same rate






46. 100 booked - 40 used means 60% attrition - 40% pick-up






47. The Airlines






48. Status of rooms sold and available






49. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






50. CRS for hire - used by smaller chains - independent hotels.