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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Hurdle point is set - lower rates rejected
Convention and Vistor Bureaus (CVBs)
In-House Reservation Center
PHASER complete Access Reports
Nests and Hurdles
2. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
No Show
Role of Yield Management Systems
Flat Rate/Run of the House
PHASER complete Access Reports
3. Status of rooms sold and available
Out of Inventory Rooms (OOI)
No Show
Room Count
Electronic Switch Technology
4. Logical rules that give options based on sensitivity
Hotelligence Report
Selling Against Room Block
Fenced Rates
Chain Sites
5. The actual office site at which chain reservationists reside.
Adjusting the Room Block
Central Reservation Office (CRO)
Fenced Rates
Expected Arrivals
6. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Components of the Simple Room Count
Adjusted Room Count
Early Arrivals
Internet and Web-Based Reservations
7. Hotel sets up and sells own package to individuals. May be better than the group rate.
Overbooking
Where did we steal Yield Management from?
IT packages
Components of the Simple Room Count
8. History and preferences of that particular guest. Being used more often today
Expedia Competitive Price Grid Report
Flat Rate/Run of the House
Guest History Database
Expected Departures
9. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Adjusting the Room Block
Chain Sites
Spread Rate
Walking the Guest
10. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Unidentified Delegates
Adjusting the Room Block
How many minutes should it take to process a reservation?
Travel Information Management Services (TIMS)
11. Yesterdays stay-overs + today's reserved arrivals
Leisure Guests
Committed Rooms
Expected Arrivals
No Show
12. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Out of Inventory Rooms (OOI)
Committed Rooms
Four primary functions of ASPs
Third Party Travel Sites
13. Estimated over $80 billion. Group delegates spend more dollars.
Meta-Search Technology
Four primary functions of ASPs
Independent Reservation Services
Group Business
14. When a person calls directly to the hotel to book their reservations.
Categories of Group Business
In-House Reservation Center
Hotel Web Sites
Smith Travel Research's STAR Reports
15. The Airlines
Where did we steal Yield Management from?
Expected Arrivals
PHASER complete Access Reports
Global Distribution System (GDS)
16. Guest without reservations needing rooms
Walk-ins
Seamless Connectivity
Internet and Web-Based Reservations
Electronic Switch Technology
17. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
PHASER complete Access Reports
No Show
Global Distribution System (GDS)
Corporate Guests
18. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Flat Rate/Run of the House
Expected Departures
Automated Inventory Tracking System
Overbooking percentage
19. Changes in dates - names - numbers - room types etc.
Automated Inventory Tracking System
Amendments/alterations to the reservation
Walking the Guest
Artificial Intelligence/ Expert Systems
20. Number of guests in hotel
Attrition/Pick-Up Rate
Role of the Housing Bureau
House Count
ASAE
21. Convention guest who try to get a better rate by using other deals
Reservations to take
Hotelligence Report
Pegasus Solutions
Unidentified Delegates
22. More sophisticated - accounting for many issues
Reservations to take
Adjusted Room Count
Central Reservation System (CRS)
Guest History Database
23. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
What are these global distribution system providers worth?
Reservations to take
Central Reservation System (CRS)
Corporate Guests
24. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Meta-Search Technology
Third Party Travel Sites
Central Reservation System (CRS)
Unidentified Delegates
25. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Hotel Web Sites
Walk-ins
Categories of Group Business
Smith Travel Research's STAR Reports
26. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Third Party Travel Sites
Optional Reservation Data
Hotelligence Report
Electronic Switch Technology
27. 2-3 minutes
Automated Inventory Tracking System
Overbooking
Smith Travel Research's STAR Reports
How many minutes should it take to process a reservation?
28. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Early Arrivals
Flat Rate/Run of the House
Hotelligence Report
Unidentified Delegates
29. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Independent Reservation Services
Leisure Guests
Group Guests
Room Count
30. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Attrition/Pick-Up Rate
Travel Information Management Services (TIMS)
Third Party Travel Sites
How many minutes should it take to process a reservation?
31. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Seamless Connectivity
Leisure Guests
Optional Reservation Data
Room Count
32. CRS for hire - used by smaller chains - independent hotels.
Understay
Independent Reservation Services
Where did we steal Yield Management from?
Out of Inventory Rooms (OOI)
33. Speaking the same language within incompatible systems
Overbooking percentage
Electronic Switch Technology
Nests and Hurdles
Overbooking
34. Guest who leave earlier than expected
Overbooking
Understay
What are these global distribution system providers worth?
ASAE
35. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Hotel Web Sites
Understay
Chain Sites
Meta-Search Technology
36. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Meta-Search Technology
Nests and Hurdles
Walking the Guest
Four primary functions of ASPs
37. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Yield Management Revolution
Flat Rate/Run of the House
Selling Against Room Block
Committed Rooms
38. Guests booked to arrive today
Four Global Distribution System Providers
Expected Arrivals
No Show
Nests and Hurdles
39. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Walking the Guest
Group Guests
Central Reservation Office (CRO)
Central Reservation System (CRS)
40. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Electronic Switch Technology
Flat Rate/Run of the House
Corporate Guests
Early Arrivals
41. Guest booked to depart today
Independent Reservation Services
Leisure Guests
Overstay
Expected Departures
42. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Fenced Rates
Expedia Competitive Price Grid Report
Artificial Intelligence/ Expert Systems
Hotel Web Sites
43. Software companies that offer a suite of software applications via Internet-based access.
Out of Inventory Rooms (OOI)
Unidentified Delegates
Application Service Providers (ASPs)
Electronic Switch Technology
44. Guest who stay longer than booked
Overbooking percentage
Overstay
Yield Management Revolution
Attrition/Pick-Up Rate
45. Based entirely on historical date. Does not share specific performance date for each competing property.
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46. Place and date more important than rate.
Overbooking percentage
Search Engine Optimization
Group Guests
Overbooking
47. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Walking the Guest
Global Distribution System (GDS)
What are these global distribution system providers worth?
Adjusted Room Count
48. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Meta-Search Technology
Expected Arrivals
Overstay
Four Global Distribution System Providers
49. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
House Count
ASAE
Convention and Vistor Bureaus (CVBs)
Third Party Travel Sites
50. A negotiated discount below the rack rate. Members pick the rate they want to pay
Spread Rate
Yield Management Revolution
Corporate Guests
Third Party Travel Sites