Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






2. Changes in dates - names - numbers - room types etc.






3. Continuing guest - as per booking






4. Guest who arrive days before booking






5. The actual office site at which chain reservationists reside.






6. Faster - more accurate - sells more rooms at higher rates






7. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






8. The role that airline reservation systems played






9. Needed for large conventions where delegates may stay in many hotels






10. Speaking the same language within incompatible systems






11. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






12. Hurdle point is set - lower rates rejected






13. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






14. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






15. Yesterdays stay-overs + today's reserved arrivals






16. A negotiated discount below the rack rate. Members pick the rate they want to pay






17. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






18. Place and date more important than rate.






19. Guest who leave earlier than expected






20. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






21. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






22. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






23. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






24. Guests booked to arrive today






25. The act of controlling rates and restricting occupancy to maximize gross room revenues






26. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






27. Based entirely on historical date. Does not share specific performance date for each competing property.

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28. Logical rules that give options based on sensitivity






29. Software companies that offer a suite of software applications via Internet-based access.






30. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






31. 100 booked - 40 used means 60% attrition - 40% pick-up






32. The American Society of Association Executives






33. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






34. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






35. Guest who stay longer than booked






36. 2-3 minutes






37. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






38. The Airlines






39. 5-7%






40. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






41. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






42. Guest booked to depart today






43. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






44. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






45. Some get suites - some get singles - all pay same rate






46. More rooms sold than available - done deliberately.






47. Number of guests in hotel






48. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






49. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






50. History and preferences of that particular guest. Being used more often today