Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






2. Guest who stay longer than booked






3. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






4. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






5. Status of rooms sold and available






6. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






7. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






8. 5-7%






9. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






10. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






11. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






12. Guests booked to arrive today






13. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






14. Logical rules that give options based on sensitivity






15. Guest booked to depart today






16. The Airlines






17. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






18. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






19. History and preferences of that particular guest. Being used more often today






20. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






21. The act of controlling rates and restricting occupancy to maximize gross room revenues






22. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






23. The American Society of Association Executives






24. Convention guest who try to get a better rate by using other deals






25. More sophisticated - accounting for many issues






26. Estimated over $80 billion. Group delegates spend more dollars.






27. Faster - more accurate - sells more rooms at higher rates






28. Software companies that offer a suite of software applications via Internet-based access.






29. Yesterdays stay-overs + today's reserved arrivals






30. Place and date more important than rate.






31. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






32. CRS for hire - used by smaller chains - independent hotels.






33. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






34. 2-3 minutes






35. Hurdle point is set - lower rates rejected






36. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






37. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






38. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






39. Speaking the same language within incompatible systems






40. When a person calls directly to the hotel to book their reservations.






41. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






42. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






43. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






44. Guest who arrive days before booking






45. Changes in dates - names - numbers - room types etc.






46. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






47. A negotiated discount below the rack rate. Members pick the rate they want to pay






48. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






49. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






50. 100 booked - 40 used means 60% attrition - 40% pick-up