Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






2. Guest who leave earlier than expected






3. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






4. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






5. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






6. Faster - more accurate - sells more rooms at higher rates






7. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






8. Convention guest who try to get a better rate by using other deals






9. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






10. The Airlines






11. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






12. Place and date more important than rate.






13. A negotiated discount below the rack rate. Members pick the rate they want to pay






14. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






15. Guests booked to arrive today






16. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






17. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






18. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






19. Software companies that offer a suite of software applications via Internet-based access.






20. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






21. History and preferences of that particular guest. Being used more often today






22. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






23. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






24. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






25. Hotel sets up and sells own package to individuals. May be better than the group rate.






26. Number of guests in hotel






27. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






28. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






29. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






30. 2-3 minutes






31. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






32. The act of controlling rates and restricting occupancy to maximize gross room revenues






33. Speaking the same language within incompatible systems






34. Estimated over $80 billion. Group delegates spend more dollars.






35. Logical rules that give options based on sensitivity






36. 5-7%






37. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






38. Yesterdays stay-overs + today's reserved arrivals






39. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






40. The American Society of Association Executives






41. Status of rooms sold and available






42. When a person calls directly to the hotel to book their reservations.






43. CRS for hire - used by smaller chains - independent hotels.






44. Guest who arrive days before booking






45. More rooms sold than available - done deliberately.






46. 100 booked - 40 used means 60% attrition - 40% pick-up






47. The role that airline reservation systems played






48. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






49. Guest who stay longer than booked






50. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage