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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest without reservations needing rooms






2. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






3. The role that airline reservation systems played






4. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






5. More rooms sold than available - done deliberately.






6. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






7. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






8. Number of guests in hotel






9. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






10. Guest who arrive days before booking






11. When a person calls directly to the hotel to book their reservations.






12. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






13. Some get suites - some get singles - all pay same rate






14. More sophisticated - accounting for many issues






15. CRS for hire - used by smaller chains - independent hotels.






16. Hurdle point is set - lower rates rejected






17. Changes in dates - names - numbers - room types etc.






18. History and preferences of that particular guest. Being used more often today






19. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






20. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






21. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






22. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






23. Logical rules that give options based on sensitivity






24. Status of rooms sold and available






25. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






26. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






27. Convention guest who try to get a better rate by using other deals






28. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






29. Place and date more important than rate.






30. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






31. A negotiated discount below the rack rate. Members pick the rate they want to pay






32. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






33. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






34. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






35. The actual office site at which chain reservationists reside.






36. Needed for large conventions where delegates may stay in many hotels






37. Estimated over $80 billion. Group delegates spend more dollars.






38. 100 booked - 40 used means 60% attrition - 40% pick-up






39. Speaking the same language within incompatible systems






40. Guests booked to arrive today






41. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






42. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






43. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






44. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






45. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






46. Yesterdays stay-overs + today's reserved arrivals






47. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






48. Guest booked to depart today






49. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






50. Hotel sets up and sells own package to individuals. May be better than the group rate.







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Can you answer 50 questions in 15 minutes?


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