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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Convention guest who try to get a better rate by using other deals
IT packages
Stayover
No Show
Unidentified Delegates
2. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Spread Rate
Central Reservation System (CRS)
Global Distribution System (GDS)
Overbooking
3. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Guest History Database
Internet and Web-Based Reservations
Reservations to take
Expected Arrivals
4. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
ASAE
Guest History Database
Hotel Web Sites
Central Reservation Office (CRO)
5. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Electronic Switch Technology
Travel Information Management Services (TIMS)
Where did we steal Yield Management from?
Meta-Search Technology
6. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
ASAE
Committed Rooms
What are these global distribution system providers worth?
Adjusting the Room Block
7. The role that airline reservation systems played
Hotelligence Report
PHASER complete Access Reports
Global Distribution System (GDS)
Overbooking
8. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Pegasus Solutions
Artificial Intelligence/ Expert Systems
Four Global Distribution System Providers
Meta-Search Technology
9. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Smith Travel Research's STAR Reports
Pegasus Solutions
Global Distribution System (GDS)
Fenced Rates
10. Based entirely on historical date. Does not share specific performance date for each competing property.
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11. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
In-House Reservation Center
Independent Reservation Services
No Show
Role of Yield Management Systems
12. Faster - more accurate - sells more rooms at higher rates
Spread Rate
Travel Information Management Services (TIMS)
Seamless Connectivity
Search Engine Optimization
13. CRS for hire - used by smaller chains - independent hotels.
Independent Reservation Services
Early Arrivals
Automated Inventory Tracking System
Walk-ins
14. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Leisure Guests
What are these global distribution system providers worth?
Guest History Database
Walking the Guest
15. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Application Service Providers (ASPs)
Travel Information Management Services (TIMS)
Four Global Distribution System Providers
Out of Inventory Rooms (OOI)
16. Guest who arrive days before booking
PHASER complete Access Reports
ASAE
Early Arrivals
Four Global Distribution System Providers
17. When a person calls directly to the hotel to book their reservations.
Optional Reservation Data
Components of the Simple Room Count
In-House Reservation Center
Independent Reservation Services
18. History and preferences of that particular guest. Being used more often today
Understay
Guest History Database
Chain Sites
Room Count
19. Guest booked to depart today
Central Reservation System (CRS)
Spread Rate
In-House Reservation Center
Expected Departures
20. Hurdle point is set - lower rates rejected
Selling Against Room Block
Optional Reservation Data
Nests and Hurdles
Room Count
21. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
How many minutes should it take to process a reservation?
PHASER complete Access Reports
What are these global distribution system providers worth?
Search Engine Optimization
22. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Reservations to take
Third Party Travel Sites
Meta-Search Technology
Automated Inventory Tracking System
23. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Flat Rate/Run of the House
Out of Inventory Rooms (OOI)
Selling Against Room Block
Overbooking percentage
24. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Overbooking
How many minutes should it take to process a reservation?
ASAE
Third Party Travel Sites
25. Yesterdays stay-overs + today's reserved arrivals
Four Global Distribution System Providers
Committed Rooms
Out of Order Rooms (OOO)
Nests and Hurdles
26. More rooms sold than available - done deliberately.
Overbooking
Four primary functions of ASPs
Application Service Providers (ASPs)
Internet and Web-Based Reservations
27. 2-3 minutes
Internet and Web-Based Reservations
Stayover
How many minutes should it take to process a reservation?
IT packages
28. Continuing guest - as per booking
Unidentified Delegates
Amendments/alterations to the reservation
Stayover
Four primary functions of ASPs
29. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Search Engine Optimization
Selling Against Room Block
Reservations to take
Amendments/alterations to the reservation
30. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Convention and Vistor Bureaus (CVBs)
Internet and Web-Based Reservations
Attrition/Pick-Up Rate
Committed Rooms
31. Estimated over $80 billion. Group delegates spend more dollars.
Yield Management Revolution
Optional Reservation Data
Group Business
Components of the Simple Room Count
32. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Guest History Database
Room Count
Optional Reservation Data
Out of Order Rooms (OOO)
33. A negotiated discount below the rack rate. Members pick the rate they want to pay
Overbooking
Central Reservation System (CRS)
Four primary functions of ASPs
Spread Rate
34. Guest without reservations needing rooms
ASAE
Hotelligence Report
Categories of Group Business
Walk-ins
35. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Corporate Guests
Spread Rate
Hotel Web Sites
Third Party Travel Sites
36. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Fenced Rates
Overbooking
Components of the Simple Room Count
Expedia Competitive Price Grid Report
37. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Early Arrivals
Hotelligence Report
Four Global Distribution System Providers
Yield Management Revolution
38. Place and date more important than rate.
Overstay
Out of Order Rooms (OOO)
Role of the Housing Bureau
Group Guests
39. Hotel sets up and sells own package to individuals. May be better than the group rate.
Application Service Providers (ASPs)
Role of the Housing Bureau
Expedia Competitive Price Grid Report
IT packages
40. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
PHASER complete Access Reports
Artificial Intelligence/ Expert Systems
Global Distribution System (GDS)
ASAE
41. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Attrition/Pick-Up Rate
Hotelligence Report
Artificial Intelligence/ Expert Systems
Early Arrivals
42. Status of rooms sold and available
Room Count
Adjusting the Room Block
Role of the Housing Bureau
Artificial Intelligence/ Expert Systems
43. Logical rules that give options based on sensitivity
Independent Reservation Services
Four primary functions of ASPs
Fenced Rates
Third Party Travel Sites
44. Guest who leave earlier than expected
Stayover
IT packages
Adjusting the Room Block
Understay
45. Guests booked to arrive today
Group Guests
Overbooking
Components of the Simple Room Count
Expected Arrivals
46. 100 booked - 40 used means 60% attrition - 40% pick-up
Attrition/Pick-Up Rate
Components of the Simple Room Count
Adjusting the Room Block
Internet and Web-Based Reservations
47. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Categories of Group Business
Search Engine Optimization
Pegasus Solutions
Spread Rate
48. The actual office site at which chain reservationists reside.
Attrition/Pick-Up Rate
No Show
Central Reservation Office (CRO)
Third Party Travel Sites
49. 5-7%
Amendments/alterations to the reservation
Overbooking percentage
Out of Inventory Rooms (OOI)
ASAE
50. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Expedia Competitive Price Grid Report
What are these global distribution system providers worth?
ASAE
Four primary functions of ASPs