Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Yesterdays stay-overs + today's reserved arrivals






2. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






3. Faster - more accurate - sells more rooms at higher rates






4. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






5. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






6. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






7. The act of controlling rates and restricting occupancy to maximize gross room revenues






8. 5-7%






9. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






10. The Airlines






11. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






12. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






13. Logical rules that give options based on sensitivity






14. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






15. Guests booked to arrive today






16. Some get suites - some get singles - all pay same rate






17. 100 booked - 40 used means 60% attrition - 40% pick-up






18. Guest without reservations needing rooms






19. History and preferences of that particular guest. Being used more often today






20. More sophisticated - accounting for many issues






21. Place and date more important than rate.






22. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






23. A negotiated discount below the rack rate. Members pick the rate they want to pay






24. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






25. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






26. 2-3 minutes






27. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






28. The role that airline reservation systems played






29. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






30. Estimated over $80 billion. Group delegates spend more dollars.






31. Guest who arrive days before booking






32. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






33. Continuing guest - as per booking






34. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






35. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






36. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






37. Software companies that offer a suite of software applications via Internet-based access.






38. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






39. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






40. Guest who stay longer than booked






41. When a person calls directly to the hotel to book their reservations.






42. Number of guests in hotel






43. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






44. Changes in dates - names - numbers - room types etc.






45. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






46. Based entirely on historical date. Does not share specific performance date for each competing property.


47. Needed for large conventions where delegates may stay in many hotels






48. CRS for hire - used by smaller chains - independent hotels.






49. The American Society of Association Executives






50. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.