Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






2. 100 booked - 40 used means 60% attrition - 40% pick-up






3. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






4. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






5. Guest who arrive days before booking






6. When a person calls directly to the hotel to book their reservations.






7. Yesterdays stay-overs + today's reserved arrivals






8. Status of rooms sold and available






9. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






10. More rooms sold than available - done deliberately.






11. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






12. Faster - more accurate - sells more rooms at higher rates






13. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






14. CRS for hire - used by smaller chains - independent hotels.






15. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






16. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






17. Changes in dates - names - numbers - room types etc.






18. The Airlines






19. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






20. Guest without reservations needing rooms






21. Software companies that offer a suite of software applications via Internet-based access.






22. Some get suites - some get singles - all pay same rate






23. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






24. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






25. A negotiated discount below the rack rate. Members pick the rate they want to pay






26. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






27. The actual office site at which chain reservationists reside.






28. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






29. The act of controlling rates and restricting occupancy to maximize gross room revenues






30. More sophisticated - accounting for many issues






31. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






32. History and preferences of that particular guest. Being used more often today






33. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






34. Guest who leave earlier than expected






35. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






36. Convention guest who try to get a better rate by using other deals






37. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






38. The role that airline reservation systems played






39. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






40. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






41. Number of guests in hotel






42. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






43. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






44. Guests booked to arrive today






45. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






46. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






47. Hotel sets up and sells own package to individuals. May be better than the group rate.






48. Hurdle point is set - lower rates rejected






49. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






50. Speaking the same language within incompatible systems







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


Let me suggest you:

Browse all subjects

Browse all tests

Most popular tests



Major Subjects

Tests & Exams


AP
CLEP
DSST
GRE
SAT
GMAT

Browse all subjects

Browse all tests

Most popular tests