Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






2. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






3. CRS for hire - used by smaller chains - independent hotels.






4. Guest without reservations needing rooms






5. The Airlines






6. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






7. A negotiated discount below the rack rate. Members pick the rate they want to pay






8. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






9. Speaking the same language within incompatible systems






10. Faster - more accurate - sells more rooms at higher rates






11. When a person calls directly to the hotel to book their reservations.






12. More rooms sold than available - done deliberately.






13. Changes in dates - names - numbers - room types etc.






14. Hurdle point is set - lower rates rejected






15. Guest who arrive days before booking






16. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






17. History and preferences of that particular guest. Being used more often today






18. Continuing guest - as per booking






19. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






20. Guests booked to arrive today






21. Software companies that offer a suite of software applications via Internet-based access.






22. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






23. Estimated over $80 billion. Group delegates spend more dollars.






24. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






25. The role that airline reservation systems played






26. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






27. The act of controlling rates and restricting occupancy to maximize gross room revenues






28. The American Society of Association Executives






29. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






30. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






31. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






32. 5-7%






33. Place and date more important than rate.






34. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






35. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






36. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






37. Number of guests in hotel






38. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






39. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






40. Needed for large conventions where delegates may stay in many hotels






41. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






42. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






43. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






44. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






45. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






46. Some get suites - some get singles - all pay same rate






47. 100 booked - 40 used means 60% attrition - 40% pick-up






48. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






49. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






50. Guest who stay longer than booked