Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Needed for large conventions where delegates may stay in many hotels






2. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






3. The act of controlling rates and restricting occupancy to maximize gross room revenues






4. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






5. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






6. 100 booked - 40 used means 60% attrition - 40% pick-up






7. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






8. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






9. A negotiated discount below the rack rate. Members pick the rate they want to pay






10. 2-3 minutes






11. Changes in dates - names - numbers - room types etc.






12. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






13. Status of rooms sold and available






14. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






15. Software companies that offer a suite of software applications via Internet-based access.






16. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






17. Guests booked to arrive today






18. Number of guests in hotel






19. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






20. Guest who stay longer than booked






21. The Airlines






22. Some get suites - some get singles - all pay same rate






23. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






24. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






25. Logical rules that give options based on sensitivity






26. The American Society of Association Executives






27. Yesterdays stay-overs + today's reserved arrivals






28. When a person calls directly to the hotel to book their reservations.






29. Guest without reservations needing rooms






30. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






31. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






32. 5-7%






33. Convention guest who try to get a better rate by using other deals






34. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






35. Guest booked to depart today






36. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






37. History and preferences of that particular guest. Being used more often today






38. Based entirely on historical date. Does not share specific performance date for each competing property.

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39. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






40. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






41. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






42. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






43. More sophisticated - accounting for many issues






44. Hotel sets up and sells own package to individuals. May be better than the group rate.






45. Speaking the same language within incompatible systems






46. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






47. Guest who arrive days before booking






48. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






49. The role that airline reservation systems played






50. The actual office site at which chain reservationists reside.