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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Changes in dates - names - numbers - room types etc.






2. History and preferences of that particular guest. Being used more often today






3. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






4. The role that airline reservation systems played






5. Estimated over $80 billion. Group delegates spend more dollars.






6. More sophisticated - accounting for many issues






7. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






8. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






9. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






10. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






11. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






12. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






13. Hurdle point is set - lower rates rejected






14. The actual office site at which chain reservationists reside.






15. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






16. CRS for hire - used by smaller chains - independent hotels.






17. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






18. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






19. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






20. Faster - more accurate - sells more rooms at higher rates






21. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






22. Continuing guest - as per booking






23. The American Society of Association Executives






24. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






25. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






26. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






27. The Airlines






28. More rooms sold than available - done deliberately.






29. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






30. Guest who stay longer than booked






31. Guest without reservations needing rooms






32. Guest booked to depart today






33. Yesterdays stay-overs + today's reserved arrivals






34. Guest who arrive days before booking






35. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






36. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






37. The act of controlling rates and restricting occupancy to maximize gross room revenues






38. Status of rooms sold and available






39. Number of guests in hotel






40. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






41. Speaking the same language within incompatible systems






42. 5-7%






43. Some get suites - some get singles - all pay same rate






44. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






45. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






46. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






47. Based entirely on historical date. Does not share specific performance date for each competing property.

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48. 100 booked - 40 used means 60% attrition - 40% pick-up






49. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






50. Hotel sets up and sells own package to individuals. May be better than the group rate.







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