Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 5-7%






2. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






3. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






4. When a person calls directly to the hotel to book their reservations.






5. Guests booked to arrive today






6. Yesterdays stay-overs + today's reserved arrivals






7. CRS for hire - used by smaller chains - independent hotels.






8. History and preferences of that particular guest. Being used more often today






9. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






10. Estimated over $80 billion. Group delegates spend more dollars.






11. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






12. Hotel sets up and sells own package to individuals. May be better than the group rate.






13. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






14. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






15. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






16. 100 booked - 40 used means 60% attrition - 40% pick-up






17. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






18. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






19. More rooms sold than available - done deliberately.






20. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






21. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






22. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






23. Speaking the same language within incompatible systems






24. 2-3 minutes






25. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






26. Needed for large conventions where delegates may stay in many hotels






27. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






28. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






29. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






30. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






31. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






32. Guest who arrive days before booking






33. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






34. Software companies that offer a suite of software applications via Internet-based access.






35. Logical rules that give options based on sensitivity






36. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






37. The role that airline reservation systems played






38. The act of controlling rates and restricting occupancy to maximize gross room revenues






39. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






40. More sophisticated - accounting for many issues






41. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






42. Number of guests in hotel






43. Guest without reservations needing rooms






44. Guest booked to depart today






45. Place and date more important than rate.






46. Guest who leave earlier than expected






47. Convention guest who try to get a better rate by using other deals






48. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






49. Continuing guest - as per booking






50. Status of rooms sold and available