Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The role that airline reservation systems played






2. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






3. 100 booked - 40 used means 60% attrition - 40% pick-up






4. The Airlines






5. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






6. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






7. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






8. 5-7%






9. When a person calls directly to the hotel to book their reservations.






10. Software companies that offer a suite of software applications via Internet-based access.






11. Guests booked to arrive today






12. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






13. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






14. Logical rules that give options based on sensitivity






15. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






16. A negotiated discount below the rack rate. Members pick the rate they want to pay






17. Changes in dates - names - numbers - room types etc.






18. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






19. Needed for large conventions where delegates may stay in many hotels






20. The act of controlling rates and restricting occupancy to maximize gross room revenues






21. Faster - more accurate - sells more rooms at higher rates






22. Continuing guest - as per booking






23. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






24. Guest who leave earlier than expected






25. Based entirely on historical date. Does not share specific performance date for each competing property.


26. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






27. Guest who arrive days before booking






28. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






29. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






30. Estimated over $80 billion. Group delegates spend more dollars.






31. More sophisticated - accounting for many issues






32. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






33. Some get suites - some get singles - all pay same rate






34. Yesterdays stay-overs + today's reserved arrivals






35. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






36. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






37. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






38. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






39. CRS for hire - used by smaller chains - independent hotels.






40. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






41. Status of rooms sold and available






42. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






43. The actual office site at which chain reservationists reside.






44. More rooms sold than available - done deliberately.






45. Hurdle point is set - lower rates rejected






46. Number of guests in hotel






47. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






48. 2-3 minutes






49. Guest who stay longer than booked






50. Hotel sets up and sells own package to individuals. May be better than the group rate.