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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest who stay longer than booked
Overstay
Adjusting the Room Block
Expedia Competitive Price Grid Report
Pegasus Solutions
2. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Automated Inventory Tracking System
ASAE
Guest History Database
Corporate Guests
3. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Third Party Travel Sites
Spread Rate
Adjusting the Room Block
House Count
4. The Airlines
Out of Inventory Rooms (OOI)
Central Reservation System (CRS)
Artificial Intelligence/ Expert Systems
Where did we steal Yield Management from?
5. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Hotelligence Report
Optional Reservation Data
Overstay
Early Arrivals
6. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Third Party Travel Sites
No Show
Categories of Group Business
Hotel Web Sites
7. Guest booked to depart today
Role of Yield Management Systems
Expected Departures
Where did we steal Yield Management from?
Understay
8. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Guest History Database
Role of Yield Management Systems
Walk-ins
Committed Rooms
9. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Artificial Intelligence/ Expert Systems
Out of Order Rooms (OOO)
Hotel Web Sites
Spread Rate
10. Guest who arrive days before booking
Group Guests
Early Arrivals
Electronic Switch Technology
Fenced Rates
11. Software companies that offer a suite of software applications via Internet-based access.
PHASER complete Access Reports
Spread Rate
Where did we steal Yield Management from?
Application Service Providers (ASPs)
12. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Corporate Guests
Role of the Housing Bureau
IT packages
Expected Departures
13. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
What are these global distribution system providers worth?
Reservations to take
Chain Sites
Selling Against Room Block
14. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Walk-ins
Convention and Vistor Bureaus (CVBs)
Third Party Travel Sites
Adjusted Room Count
15. The act of controlling rates and restricting occupancy to maximize gross room revenues
Leisure Guests
Overbooking percentage
Corporate Guests
Yield Management Revolution
16. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Out of Order Rooms (OOO)
What are these global distribution system providers worth?
Overbooking
Walking the Guest
17. Guest who leave earlier than expected
Understay
Group Business
Artificial Intelligence/ Expert Systems
Global Distribution System (GDS)
18. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Leisure Guests
PHASER complete Access Reports
Components of the Simple Room Count
Committed Rooms
19. Based entirely on historical date. Does not share specific performance date for each competing property.
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20. CRS for hire - used by smaller chains - independent hotels.
Independent Reservation Services
Smith Travel Research's STAR Reports
Pegasus Solutions
Guest History Database
21. Continuing guest - as per booking
Stayover
Components of the Simple Room Count
Adjusted Room Count
Leisure Guests
22. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
ASAE
Expected Arrivals
Overbooking
Four primary functions of ASPs
23. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Out of Inventory Rooms (OOI)
Internet and Web-Based Reservations
Central Reservation System (CRS)
Application Service Providers (ASPs)
24. More sophisticated - accounting for many issues
Meta-Search Technology
Group Guests
Out of Order Rooms (OOO)
Adjusted Room Count
25. 5-7%
No Show
ASAE
Overbooking percentage
Adjusting the Room Block
26. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Electronic Switch Technology
Pegasus Solutions
Third Party Travel Sites
House Count
27. Some get suites - some get singles - all pay same rate
Automated Inventory Tracking System
Out of Inventory Rooms (OOI)
Flat Rate/Run of the House
Fenced Rates
28. The actual office site at which chain reservationists reside.
ASAE
Central Reservation System (CRS)
Central Reservation Office (CRO)
Fenced Rates
29. Guest without reservations needing rooms
Role of Yield Management Systems
Committed Rooms
Walk-ins
Nests and Hurdles
30. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Artificial Intelligence/ Expert Systems
Electronic Switch Technology
Committed Rooms
Expedia Competitive Price Grid Report
31. Number of guests in hotel
Internet and Web-Based Reservations
Application Service Providers (ASPs)
House Count
Committed Rooms
32. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Walking the Guest
Expected Arrivals
Group Guests
Overbooking
33. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Optional Reservation Data
Understay
Guest History Database
Internet and Web-Based Reservations
34. The role that airline reservation systems played
Automated Inventory Tracking System
Walking the Guest
Yield Management Revolution
Global Distribution System (GDS)
35. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Walking the Guest
Overbooking percentage
Chain Sites
Third Party Travel Sites
36. 2-3 minutes
Adjusted Room Count
Yield Management Revolution
Chain Sites
How many minutes should it take to process a reservation?
37. Hotel sets up and sells own package to individuals. May be better than the group rate.
Search Engine Optimization
IT packages
Committed Rooms
Leisure Guests
38. More rooms sold than available - done deliberately.
Flat Rate/Run of the House
Global Distribution System (GDS)
Meta-Search Technology
Overbooking
39. Status of rooms sold and available
Artificial Intelligence/ Expert Systems
Room Count
Stayover
Smith Travel Research's STAR Reports
40. When a person calls directly to the hotel to book their reservations.
Expected Departures
Adjusted Room Count
In-House Reservation Center
Automated Inventory Tracking System
41. Guests booked to arrive today
ASAE
Expected Arrivals
Room Count
Convention and Vistor Bureaus (CVBs)
42. Hurdle point is set - lower rates rejected
Nests and Hurdles
Components of the Simple Room Count
Amendments/alterations to the reservation
Walking the Guest
43. Logical rules that give options based on sensitivity
What are these global distribution system providers worth?
Fenced Rates
Role of the Housing Bureau
Yield Management Revolution
44. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Hotelligence Report
Optional Reservation Data
Nests and Hurdles
Expedia Competitive Price Grid Report
45. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Search Engine Optimization
Attrition/Pick-Up Rate
Guest History Database
Travel Information Management Services (TIMS)
46. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Search Engine Optimization
Selling Against Room Block
Nests and Hurdles
Role of Yield Management Systems
47. 100 booked - 40 used means 60% attrition - 40% pick-up
Attrition/Pick-Up Rate
Expected Departures
In-House Reservation Center
Electronic Switch Technology
48. Yesterdays stay-overs + today's reserved arrivals
Committed Rooms
Application Service Providers (ASPs)
Overbooking percentage
Four primary functions of ASPs
49. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Travel Information Management Services (TIMS)
Electronic Switch Technology
Where did we steal Yield Management from?
Categories of Group Business
50. The American Society of Association Executives
Amendments/alterations to the reservation
ASAE
Third Party Travel Sites
Meta-Search Technology