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Hotel Front Office Management

Subject : hospitality
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site

2. Continuing guest - as per booking

3. Sending a guest with confirmed or guaranteed booking to another hotel as we are full

4. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)

5. Some get suites - some get singles - all pay same rate

6. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.

7. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals

8. History and preferences of that particular guest. Being used more often today

9. 2-3 minutes

10. The act of controlling rates and restricting occupancy to maximize gross room revenues

11. Estimated over $80 billion. Group delegates spend more dollars.

12. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.

13. Software companies that offer a suite of software applications via Internet-based access.

14. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals

15. The actual office site at which chain reservationists reside.

16. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation

17. Guest booked to depart today

18. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas

19. Changes in dates - names - numbers - room types etc.

20. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.

21. More rooms sold than available - done deliberately.

22. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled

23. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences

24. Hotel sets up and sells own package to individuals. May be better than the group rate.

25. The role that airline reservation systems played

26. The American Society of Association Executives

27. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.

28. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.

29. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.

30. The Airlines

31. Faster - more accurate - sells more rooms at higher rates

32. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address

33. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set

34. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set

35. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan

36. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations

37. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.

38. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul

39. Status of rooms sold and available

40. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only

41. Place and date more important than rate.

42. When a person calls directly to the hotel to book their reservations.

43. 100 booked - 40 used means 60% attrition - 40% pick-up

44. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.

45. 5-7%

46. Yesterdays stay-overs + today's reserved arrivals

47. Guests booked to arrive today

48. Based entirely on historical date. Does not share specific performance date for each competing property.

49. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions

50. Guest without reservations needing rooms