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Hotel Front Office Management

Subject : hospitality
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set

2. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation

3. The act of controlling rates and restricting occupancy to maximize gross room revenues

4. Some get suites - some get singles - all pay same rate

5. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas

6. Guest who stay longer than booked

7. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.

8. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul

9. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.

10. Software companies that offer a suite of software applications via Internet-based access.

11. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.

12. Faster - more accurate - sells more rooms at higher rates

13. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set

14. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.

15. The lodging industry's oldest and most popular provider of ASP Central Reservations software.

16. 2-3 minutes

17. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.

18. Convention guest who try to get a better rate by using other deals

19. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan

20. Yesterdays stay-overs + today's reserved arrivals

21. Estimated over $80 billion. Group delegates spend more dollars.

22. Guest who leave earlier than expected

23. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage

24. Sending a guest with confirmed or guaranteed booking to another hotel as we are full

25. History and preferences of that particular guest. Being used more often today

26. A negotiated discount below the rack rate. Members pick the rate they want to pay

27. Guest booked to depart today

28. More rooms sold than available - done deliberately.

29. 5-7%

30. The role that airline reservation systems played

31. The American Society of Association Executives

32. The actual office site at which chain reservationists reside.

33. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.

34. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.

35. Speaking the same language within incompatible systems

36. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals

37. Hotel sets up and sells own package to individuals. May be better than the group rate.

38. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations

39. When a person calls directly to the hotel to book their reservations.

40. More sophisticated - accounting for many issues

41. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.

42. Place and date more important than rate.

43. Logical rules that give options based on sensitivity

44. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.

45. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address

46. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals

47. Based entirely on historical date. Does not share specific performance date for each competing property.

48. 100 booked - 40 used means 60% attrition - 40% pick-up

49. Guests booked to arrive today

50. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)