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Hotel Front Office Management

Subject : hospitality
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. More sophisticated - accounting for many issues

2. CRS for hire - used by smaller chains - independent hotels.

3. Guest booked to depart today

4. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions

5. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)

6. Needed for large conventions where delegates may stay in many hotels

7. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan

8. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.

9. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address

10. 2-3 minutes

11. Hurdle point is set - lower rates rejected

12. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)

13. Yesterdays stay-overs + today's reserved arrivals

14. Changes in dates - names - numbers - room types etc.

15. Hotel sets up and sells own package to individuals. May be better than the group rate.

16. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.

17. When a person calls directly to the hotel to book their reservations.

18. Based entirely on historical date. Does not share specific performance date for each competing property.

19. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set

20. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.

21. Guests booked to arrive today

22. The actual office site at which chain reservationists reside.

23. The act of controlling rates and restricting occupancy to maximize gross room revenues

24. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas

25. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.

26. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.

27. Guest who stay longer than booked

28. Continuing guest - as per booking

29. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals

30. Speaking the same language within incompatible systems

31. Sending a guest with confirmed or guaranteed booking to another hotel as we are full

32. Status of rooms sold and available

33. 5-7%

34. Estimated over $80 billion. Group delegates spend more dollars.

35. Place and date more important than rate.

36. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences

37. 100 booked - 40 used means 60% attrition - 40% pick-up

38. Number of guests in hotel

39. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.

40. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site

41. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.

42. Guest without reservations needing rooms

43. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.

44. The lodging industry's oldest and most popular provider of ASP Central Reservations software.

45. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage

46. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set

47. Some get suites - some get singles - all pay same rate

48. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only

49. Software companies that offer a suite of software applications via Internet-based access.

50. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations