Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






2. Yesterdays stay-overs + today's reserved arrivals






3. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






4. 5-7%






5. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






6. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






7. The actual office site at which chain reservationists reside.






8. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






9. History and preferences of that particular guest. Being used more often today






10. Guest booked to depart today






11. Speaking the same language within incompatible systems






12. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






13. Hurdle point is set - lower rates rejected






14. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






15. Place and date more important than rate.






16. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






17. Faster - more accurate - sells more rooms at higher rates






18. 100 booked - 40 used means 60% attrition - 40% pick-up






19. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






20. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






21. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






22. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






23. Status of rooms sold and available






24. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






25. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






26. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






27. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






28. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






29. Changes in dates - names - numbers - room types etc.






30. Needed for large conventions where delegates may stay in many hotels






31. Guest who stay longer than booked






32. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






33. Based entirely on historical date. Does not share specific performance date for each competing property.

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34. Convention guest who try to get a better rate by using other deals






35. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






36. Guest who arrive days before booking






37. Logical rules that give options based on sensitivity






38. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






39. Hotel sets up and sells own package to individuals. May be better than the group rate.






40. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






41. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






42. The act of controlling rates and restricting occupancy to maximize gross room revenues






43. Continuing guest - as per booking






44. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






45. A negotiated discount below the rack rate. Members pick the rate they want to pay






46. Guests booked to arrive today






47. Number of guests in hotel






48. More sophisticated - accounting for many issues






49. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






50. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations