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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Logical rules that give options based on sensitivity
Adjusted Room Count
Nests and Hurdles
Fenced Rates
Four Global Distribution System Providers
2. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Seamless Connectivity
Leisure Guests
Hotelligence Report
Committed Rooms
3. When a person calls directly to the hotel to book their reservations.
Reservations to take
Search Engine Optimization
Out of Order Rooms (OOO)
In-House Reservation Center
4. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Search Engine Optimization
Travel Information Management Services (TIMS)
Optional Reservation Data
Selling Against Room Block
5. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Guest History Database
Selling Against Room Block
Internet and Web-Based Reservations
Convention and Vistor Bureaus (CVBs)
6. More rooms sold than available - done deliberately.
Overbooking
Group Guests
Automated Inventory Tracking System
Electronic Switch Technology
7. CRS for hire - used by smaller chains - independent hotels.
Independent Reservation Services
Walk-ins
Four Global Distribution System Providers
Global Distribution System (GDS)
8. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Where did we steal Yield Management from?
Hotelligence Report
Search Engine Optimization
Adjusting the Room Block
9. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Overbooking percentage
Central Reservation System (CRS)
Hotel Web Sites
No Show
10. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Four Global Distribution System Providers
Adjusting the Room Block
In-House Reservation Center
Group Guests
11. The role that airline reservation systems played
Stayover
ASAE
Global Distribution System (GDS)
Adjusting the Room Block
12. 5-7%
Leisure Guests
In-House Reservation Center
Electronic Switch Technology
Overbooking percentage
13. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Corporate Guests
IT packages
Third Party Travel Sites
Walking the Guest
14. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Expected Arrivals
Role of Yield Management Systems
Expected Departures
Leisure Guests
15. Yesterdays stay-overs + today's reserved arrivals
Group Business
Committed Rooms
Travel Information Management Services (TIMS)
Room Count
16. The American Society of Association Executives
ASAE
Stayover
Out of Order Rooms (OOO)
Leisure Guests
17. 2-3 minutes
Independent Reservation Services
Spread Rate
How many minutes should it take to process a reservation?
Four Global Distribution System Providers
18. History and preferences of that particular guest. Being used more often today
Overbooking percentage
Global Distribution System (GDS)
Attrition/Pick-Up Rate
Guest History Database
19. Some get suites - some get singles - all pay same rate
Where did we steal Yield Management from?
Amendments/alterations to the reservation
Group Guests
Flat Rate/Run of the House
20. Software companies that offer a suite of software applications via Internet-based access.
Application Service Providers (ASPs)
Attrition/Pick-Up Rate
Optional Reservation Data
Travel Information Management Services (TIMS)
21. Continuing guest - as per booking
Expected Departures
Stayover
Selling Against Room Block
Amendments/alterations to the reservation
22. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Out of Order Rooms (OOO)
Attrition/Pick-Up Rate
Unidentified Delegates
Where did we steal Yield Management from?
23. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Adjusting the Room Block
Convention and Vistor Bureaus (CVBs)
What are these global distribution system providers worth?
Out of Order Rooms (OOO)
24. Guest who arrive days before booking
In-House Reservation Center
Early Arrivals
Central Reservation System (CRS)
Artificial Intelligence/ Expert Systems
25. More sophisticated - accounting for many issues
IT packages
Walk-ins
Internet and Web-Based Reservations
Adjusted Room Count
26. Needed for large conventions where delegates may stay in many hotels
PHASER complete Access Reports
Walk-ins
Where did we steal Yield Management from?
Role of the Housing Bureau
27. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Search Engine Optimization
Leisure Guests
Optional Reservation Data
Components of the Simple Room Count
28. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Categories of Group Business
Hotelligence Report
IT packages
Committed Rooms
29. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
ASAE
Hotelligence Report
Reservations to take
How many minutes should it take to process a reservation?
30. Faster - more accurate - sells more rooms at higher rates
Flat Rate/Run of the House
Amendments/alterations to the reservation
Seamless Connectivity
Hotel Web Sites
31. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Components of the Simple Room Count
Adjusting the Room Block
Chain Sites
Overstay
32. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Role of Yield Management Systems
Four primary functions of ASPs
Leisure Guests
Internet and Web-Based Reservations
33. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Walking the Guest
Components of the Simple Room Count
How many minutes should it take to process a reservation?
Chain Sites
34. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Seamless Connectivity
Smith Travel Research's STAR Reports
Third Party Travel Sites
IT packages
35. Convention guest who try to get a better rate by using other deals
Walking the Guest
Travel Information Management Services (TIMS)
Flat Rate/Run of the House
Unidentified Delegates
36. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Hotel Web Sites
Group Guests
Adjusting the Room Block
Room Count
37. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
PHASER complete Access Reports
Categories of Group Business
Guest History Database
Hotel Web Sites
38. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Expected Departures
Role of Yield Management Systems
What are these global distribution system providers worth?
Artificial Intelligence/ Expert Systems
39. Speaking the same language within incompatible systems
Flat Rate/Run of the House
Role of Yield Management Systems
Expedia Competitive Price Grid Report
Electronic Switch Technology
40. Hotel sets up and sells own package to individuals. May be better than the group rate.
IT packages
Fenced Rates
Central Reservation System (CRS)
Expected Departures
41. The Airlines
Four primary functions of ASPs
Overbooking percentage
Where did we steal Yield Management from?
Expedia Competitive Price Grid Report
42. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Hotel Web Sites
Expedia Competitive Price Grid Report
Nests and Hurdles
Selling Against Room Block
43. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Expected Departures
Central Reservation Office (CRO)
PHASER complete Access Reports
Hotelligence Report
44. Guests booked to arrive today
Pegasus Solutions
Convention and Vistor Bureaus (CVBs)
Expected Arrivals
Flat Rate/Run of the House
45. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
How many minutes should it take to process a reservation?
Room Count
Group Business
Pegasus Solutions
46. A negotiated discount below the rack rate. Members pick the rate they want to pay
Smith Travel Research's STAR Reports
Overbooking
Spread Rate
IT packages
47. Hurdle point is set - lower rates rejected
Optional Reservation Data
Nests and Hurdles
House Count
Meta-Search Technology
48. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Selling Against Room Block
Out of Inventory Rooms (OOI)
Overbooking
Adjusted Room Count
49. Place and date more important than rate.
Application Service Providers (ASPs)
Meta-Search Technology
Group Guests
ASAE
50. Guest who stay longer than booked
Pegasus Solutions
Committed Rooms
Flat Rate/Run of the House
Overstay