Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Continuing guest - as per booking






2. Guest who arrive days before booking






3. More rooms sold than available - done deliberately.






4. Some get suites - some get singles - all pay same rate






5. The act of controlling rates and restricting occupancy to maximize gross room revenues






6. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






7. 100 booked - 40 used means 60% attrition - 40% pick-up






8. Guests booked to arrive today






9. Number of guests in hotel






10. Needed for large conventions where delegates may stay in many hotels






11. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






12. Based entirely on historical date. Does not share specific performance date for each competing property.

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13. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






14. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






15. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






16. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






17. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






18. 5-7%






19. CRS for hire - used by smaller chains - independent hotels.






20. Place and date more important than rate.






21. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






22. When a person calls directly to the hotel to book their reservations.






23. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






24. Speaking the same language within incompatible systems






25. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






26. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






27. Changes in dates - names - numbers - room types etc.






28. Hotel sets up and sells own package to individuals. May be better than the group rate.






29. Logical rules that give options based on sensitivity






30. Faster - more accurate - sells more rooms at higher rates






31. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






32. The American Society of Association Executives






33. Software companies that offer a suite of software applications via Internet-based access.






34. The role that airline reservation systems played






35. More sophisticated - accounting for many issues






36. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






37. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






38. Guest booked to depart today






39. Yesterdays stay-overs + today's reserved arrivals






40. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






41. Guest who stay longer than booked






42. Status of rooms sold and available






43. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






44. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






45. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






46. Convention guest who try to get a better rate by using other deals






47. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






48. History and preferences of that particular guest. Being used more often today






49. Estimated over $80 billion. Group delegates spend more dollars.






50. Guest without reservations needing rooms