Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A negotiated discount below the rack rate. Members pick the rate they want to pay






2. Based entirely on historical date. Does not share specific performance date for each competing property.


3. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






4. 5-7%






5. Continuing guest - as per booking






6. Guest booked to depart today






7. Place and date more important than rate.






8. History and preferences of that particular guest. Being used more often today






9. Guests booked to arrive today






10. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






11. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






12. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






13. The actual office site at which chain reservationists reside.






14. CRS for hire - used by smaller chains - independent hotels.






15. More rooms sold than available - done deliberately.






16. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






17. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






18. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






19. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






20. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






21. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






22. Estimated over $80 billion. Group delegates spend more dollars.






23. Status of rooms sold and available






24. Software companies that offer a suite of software applications via Internet-based access.






25. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






26. Speaking the same language within incompatible systems






27. Hurdle point is set - lower rates rejected






28. 2-3 minutes






29. 100 booked - 40 used means 60% attrition - 40% pick-up






30. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






31. The role that airline reservation systems played






32. Changes in dates - names - numbers - room types etc.






33. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






34. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






35. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






36. Needed for large conventions where delegates may stay in many hotels






37. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






38. Faster - more accurate - sells more rooms at higher rates






39. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






40. Guest who stay longer than booked






41. When a person calls directly to the hotel to book their reservations.






42. Some get suites - some get singles - all pay same rate






43. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






44. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






45. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






46. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






47. Guest who leave earlier than expected






48. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






49. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






50. Guest without reservations needing rooms