Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






2. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






3. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






4. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






5. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






6. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






7. Hurdle point is set - lower rates rejected






8. Software companies that offer a suite of software applications via Internet-based access.






9. Convention guest who try to get a better rate by using other deals






10. Needed for large conventions where delegates may stay in many hotels






11. History and preferences of that particular guest. Being used more often today






12. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






13. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






14. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






15. CRS for hire - used by smaller chains - independent hotels.






16. Changes in dates - names - numbers - room types etc.






17. Faster - more accurate - sells more rooms at higher rates






18. The role that airline reservation systems played






19. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






20. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






21. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






22. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






23. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






24. The American Society of Association Executives






25. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






26. Speaking the same language within incompatible systems






27. Guest who stay longer than booked






28. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






29. 5-7%






30. Guest without reservations needing rooms






31. The act of controlling rates and restricting occupancy to maximize gross room revenues






32. Continuing guest - as per booking






33. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






34. Some get suites - some get singles - all pay same rate






35. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






36. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






37. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






38. Guest who leave earlier than expected






39. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






40. Guests booked to arrive today






41. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






42. When a person calls directly to the hotel to book their reservations.






43. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






44. Based entirely on historical date. Does not share specific performance date for each competing property.


45. Yesterdays stay-overs + today's reserved arrivals






46. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






47. Estimated over $80 billion. Group delegates spend more dollars.






48. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






49. Guest booked to depart today






50. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.