Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The act of controlling rates and restricting occupancy to maximize gross room revenues






2. Changes in dates - names - numbers - room types etc.






3. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






4. The American Society of Association Executives






5. Speaking the same language within incompatible systems






6. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






7. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






8. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






9. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






10. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






11. When a person calls directly to the hotel to book their reservations.






12. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






13. 2-3 minutes






14. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






15. Convention guest who try to get a better rate by using other deals






16. Guest who stay longer than booked






17. Guest without reservations needing rooms






18. Hotel sets up and sells own package to individuals. May be better than the group rate.






19. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






20. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






21. More sophisticated - accounting for many issues






22. Logical rules that give options based on sensitivity






23. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






24. Hurdle point is set - lower rates rejected






25. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






26. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






27. History and preferences of that particular guest. Being used more often today






28. Some get suites - some get singles - all pay same rate






29. More rooms sold than available - done deliberately.






30. Status of rooms sold and available






31. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






32. A negotiated discount below the rack rate. Members pick the rate they want to pay






33. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






34. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






35. Yesterdays stay-overs + today's reserved arrivals






36. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






37. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






38. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






39. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






40. Place and date more important than rate.






41. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






42. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






43. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






44. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






45. CRS for hire - used by smaller chains - independent hotels.






46. Based entirely on historical date. Does not share specific performance date for each competing property.

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


47. The actual office site at which chain reservationists reside.






48. Number of guests in hotel






49. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






50. Guest who leave earlier than expected







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


Let me suggest you:

Browse all subjects

Browse all tests

Most popular tests



Major Subjects

Tests & Exams


AP
CLEP
DSST
GRE
SAT
GMAT

Browse all subjects

Browse all tests

Most popular tests