Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






2. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






3. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






4. Place and date more important than rate.






5. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






6. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






7. More sophisticated - accounting for many issues






8. The Airlines






9. Some get suites - some get singles - all pay same rate






10. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






11. Changes in dates - names - numbers - room types etc.






12. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






13. 5-7%






14. Guests booked to arrive today






15. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






16. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






17. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






18. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






19. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






20. When a person calls directly to the hotel to book their reservations.






21. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






22. Continuing guest - as per booking






23. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






24. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






25. 2-3 minutes






26. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






27. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






28. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






29. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






30. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






31. The American Society of Association Executives






32. Needed for large conventions where delegates may stay in many hotels






33. The actual office site at which chain reservationists reside.






34. Guest booked to depart today






35. Guest without reservations needing rooms






36. Guest who leave earlier than expected






37. Faster - more accurate - sells more rooms at higher rates






38. The act of controlling rates and restricting occupancy to maximize gross room revenues






39. Guest who stay longer than booked






40. Guest who arrive days before booking






41. CRS for hire - used by smaller chains - independent hotels.






42. History and preferences of that particular guest. Being used more often today






43. Based entirely on historical date. Does not share specific performance date for each competing property.


44. Status of rooms sold and available






45. Hurdle point is set - lower rates rejected






46. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






47. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






48. Yesterdays stay-overs + today's reserved arrivals






49. Hotel sets up and sells own package to individuals. May be better than the group rate.






50. Estimated over $80 billion. Group delegates spend more dollars.