Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






2. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






3. Guest who arrive days before booking






4. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






5. Place and date more important than rate.






6. Some get suites - some get singles - all pay same rate






7. The American Society of Association Executives






8. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






9. The role that airline reservation systems played






10. The Airlines






11. Hurdle point is set - lower rates rejected






12. History and preferences of that particular guest. Being used more often today






13. Guest who leave earlier than expected






14. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






15. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






16. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






17. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






18. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






19. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






20. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






21. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






22. Needed for large conventions where delegates may stay in many hotels






23. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






24. Faster - more accurate - sells more rooms at higher rates






25. Hotel sets up and sells own package to individuals. May be better than the group rate.






26. The actual office site at which chain reservationists reside.






27. Based entirely on historical date. Does not share specific performance date for each competing property.


28. Guest booked to depart today






29. Yesterdays stay-overs + today's reserved arrivals






30. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






31. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






32. Continuing guest - as per booking






33. The act of controlling rates and restricting occupancy to maximize gross room revenues






34. 5-7%






35. More sophisticated - accounting for many issues






36. Software companies that offer a suite of software applications via Internet-based access.






37. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






38. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






39. Guest who stay longer than booked






40. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






41. Changes in dates - names - numbers - room types etc.






42. When a person calls directly to the hotel to book their reservations.






43. More rooms sold than available - done deliberately.






44. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






45. Status of rooms sold and available






46. A negotiated discount below the rack rate. Members pick the rate they want to pay






47. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






48. Number of guests in hotel






49. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






50. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address