Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Some get suites - some get singles - all pay same rate






2. The Airlines






3. Faster - more accurate - sells more rooms at higher rates






4. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






5. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






6. The role that airline reservation systems played






7. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






8. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






9. Based entirely on historical date. Does not share specific performance date for each competing property.

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10. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






11. Hotel sets up and sells own package to individuals. May be better than the group rate.






12. Guest who stay longer than booked






13. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






14. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






15. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






16. The actual office site at which chain reservationists reside.






17. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






18. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






19. Hurdle point is set - lower rates rejected






20. Needed for large conventions where delegates may stay in many hotels






21. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






22. When a person calls directly to the hotel to book their reservations.






23. 5-7%






24. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






25. Place and date more important than rate.






26. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






27. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






28. More rooms sold than available - done deliberately.






29. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






30. Yesterdays stay-overs + today's reserved arrivals






31. Guest without reservations needing rooms






32. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






33. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






34. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






35. Software companies that offer a suite of software applications via Internet-based access.






36. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






37. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






38. Guest who arrive days before booking






39. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






40. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






41. More sophisticated - accounting for many issues






42. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






43. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






44. History and preferences of that particular guest. Being used more often today






45. A negotiated discount below the rack rate. Members pick the rate they want to pay






46. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






47. Status of rooms sold and available






48. 2-3 minutes






49. Guest booked to depart today






50. Speaking the same language within incompatible systems