Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Convention guest who try to get a better rate by using other deals






2. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






3. Faster - more accurate - sells more rooms at higher rates






4. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






5. Guests booked to arrive today






6. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






7. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






8. Some get suites - some get singles - all pay same rate






9. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






10. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






11. Software companies that offer a suite of software applications via Internet-based access.






12. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






13. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






14. Guest booked to depart today






15. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






16. Guest who stay longer than booked






17. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






18. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






19. A negotiated discount below the rack rate. Members pick the rate they want to pay






20. Guest who arrive days before booking






21. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






22. 2-3 minutes






23. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






24. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






25. More rooms sold than available - done deliberately.






26. When a person calls directly to the hotel to book their reservations.






27. Estimated over $80 billion. Group delegates spend more dollars.






28. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






29. Guest without reservations needing rooms






30. Based entirely on historical date. Does not share specific performance date for each competing property.

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


31. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






32. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






33. Yesterdays stay-overs + today's reserved arrivals






34. CRS for hire - used by smaller chains - independent hotels.






35. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






36. Number of guests in hotel






37. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






38. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






39. Status of rooms sold and available






40. Continuing guest - as per booking






41. Place and date more important than rate.






42. Speaking the same language within incompatible systems






43. Needed for large conventions where delegates may stay in many hotels






44. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






45. More sophisticated - accounting for many issues






46. Logical rules that give options based on sensitivity






47. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






48. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






49. Changes in dates - names - numbers - room types etc.






50. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation