Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Number of guests in hotel






2. CRS for hire - used by smaller chains - independent hotels.






3. The Airlines






4. A negotiated discount below the rack rate. Members pick the rate they want to pay






5. Convention guest who try to get a better rate by using other deals






6. Guest booked to depart today






7. Yesterdays stay-overs + today's reserved arrivals






8. Logical rules that give options based on sensitivity






9. More sophisticated - accounting for many issues






10. 5-7%






11. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






12. Hurdle point is set - lower rates rejected






13. 100 booked - 40 used means 60% attrition - 40% pick-up






14. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






15. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






16. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






17. The act of controlling rates and restricting occupancy to maximize gross room revenues






18. Guest who leave earlier than expected






19. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






20. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






21. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






22. The actual office site at which chain reservationists reside.






23. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






24. Guest who arrive days before booking






25. Software companies that offer a suite of software applications via Internet-based access.






26. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






27. History and preferences of that particular guest. Being used more often today






28. Guest who stay longer than booked






29. Hotel sets up and sells own package to individuals. May be better than the group rate.






30. Estimated over $80 billion. Group delegates spend more dollars.






31. Faster - more accurate - sells more rooms at higher rates






32. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






33. More rooms sold than available - done deliberately.






34. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






35. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






36. Continuing guest - as per booking






37. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






38. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






39. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






40. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






41. Based entirely on historical date. Does not share specific performance date for each competing property.


42. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






43. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






44. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






45. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






46. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






47. Needed for large conventions where delegates may stay in many hotels






48. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






49. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






50. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled