Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Hotel sets up and sells own package to individuals. May be better than the group rate.






2. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






3. Yesterdays stay-overs + today's reserved arrivals






4. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






5. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






6. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






7. The Airlines






8. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






9. Guest booked to depart today






10. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






11. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






12. Guest who stay longer than booked






13. 100 booked - 40 used means 60% attrition - 40% pick-up






14. Status of rooms sold and available






15. Logical rules that give options based on sensitivity






16. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






17. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






18. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






19. The actual office site at which chain reservationists reside.






20. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






21. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






22. Based entirely on historical date. Does not share specific performance date for each competing property.

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23. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






24. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






25. Place and date more important than rate.






26. Needed for large conventions where delegates may stay in many hotels






27. Guest without reservations needing rooms






28. The act of controlling rates and restricting occupancy to maximize gross room revenues






29. Estimated over $80 billion. Group delegates spend more dollars.






30. Faster - more accurate - sells more rooms at higher rates






31. Guest who leave earlier than expected






32. Convention guest who try to get a better rate by using other deals






33. History and preferences of that particular guest. Being used more often today






34. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






35. When a person calls directly to the hotel to book their reservations.






36. Software companies that offer a suite of software applications via Internet-based access.






37. The American Society of Association Executives






38. Guest who arrive days before booking






39. Changes in dates - names - numbers - room types etc.






40. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






41. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






42. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






43. The role that airline reservation systems played






44. Guests booked to arrive today






45. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






46. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






47. 5-7%






48. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






49. Hurdle point is set - lower rates rejected






50. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation