Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






2. Logical rules that give options based on sensitivity






3. Guests booked to arrive today






4. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






5. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






6. Guest who arrive days before booking






7. Guest without reservations needing rooms






8. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






9. Some get suites - some get singles - all pay same rate






10. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






11. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






12. 2-3 minutes






13. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






14. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






15. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






16. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






17. Number of guests in hotel






18. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






19. Based entirely on historical date. Does not share specific performance date for each competing property.


20. Faster - more accurate - sells more rooms at higher rates






21. Guest who stay longer than booked






22. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






23. Place and date more important than rate.






24. Status of rooms sold and available






25. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






26. When a person calls directly to the hotel to book their reservations.






27. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






28. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






29. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






30. The role that airline reservation systems played






31. The American Society of Association Executives






32. Guest who leave earlier than expected






33. The act of controlling rates and restricting occupancy to maximize gross room revenues






34. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






35. Changes in dates - names - numbers - room types etc.






36. Estimated over $80 billion. Group delegates spend more dollars.






37. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






38. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






39. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






40. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






41. Continuing guest - as per booking






42. Hotel sets up and sells own package to individuals. May be better than the group rate.






43. History and preferences of that particular guest. Being used more often today






44. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






45. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






46. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






47. More sophisticated - accounting for many issues






48. Convention guest who try to get a better rate by using other deals






49. A negotiated discount below the rack rate. Members pick the rate they want to pay






50. 5-7%