Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Logical rules that give options based on sensitivity






2. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






3. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






4. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






5. Hurdle point is set - lower rates rejected






6. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






7. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






8. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






9. A negotiated discount below the rack rate. Members pick the rate they want to pay






10. Continuing guest - as per booking






11. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






12. Status of rooms sold and available






13. The role that airline reservation systems played






14. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






15. Guest who leave earlier than expected






16. Hotel sets up and sells own package to individuals. May be better than the group rate.






17. Based entirely on historical date. Does not share specific performance date for each competing property.


18. Place and date more important than rate.






19. The actual office site at which chain reservationists reside.






20. Guest booked to depart today






21. The American Society of Association Executives






22. Yesterdays stay-overs + today's reserved arrivals






23. Number of guests in hotel






24. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






25. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






26. Guest who stay longer than booked






27. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






28. More sophisticated - accounting for many issues






29. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






30. Software companies that offer a suite of software applications via Internet-based access.






31. Changes in dates - names - numbers - room types etc.






32. History and preferences of that particular guest. Being used more often today






33. Convention guest who try to get a better rate by using other deals






34. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






35. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






36. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






37. Faster - more accurate - sells more rooms at higher rates






38. More rooms sold than available - done deliberately.






39. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






40. Guests booked to arrive today






41. When a person calls directly to the hotel to book their reservations.






42. Speaking the same language within incompatible systems






43. The Airlines






44. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






45. 5-7%






46. The act of controlling rates and restricting occupancy to maximize gross room revenues






47. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






48. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






49. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






50. Some get suites - some get singles - all pay same rate