SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Amendments/alterations to the reservation
No Show
Attrition/Pick-Up Rate
Reservations to take
2. The role that airline reservation systems played
Global Distribution System (GDS)
Unidentified Delegates
Meta-Search Technology
Smith Travel Research's STAR Reports
3. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Walking the Guest
Central Reservation System (CRS)
Categories of Group Business
Nests and Hurdles
4. Guest without reservations needing rooms
Artificial Intelligence/ Expert Systems
Overbooking
In-House Reservation Center
Walk-ins
5. Needed for large conventions where delegates may stay in many hotels
ASAE
No Show
How many minutes should it take to process a reservation?
Role of the Housing Bureau
6. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Artificial Intelligence/ Expert Systems
Search Engine Optimization
Expected Departures
Out of Inventory Rooms (OOI)
7. 100 booked - 40 used means 60% attrition - 40% pick-up
Selling Against Room Block
Components of the Simple Room Count
Attrition/Pick-Up Rate
Travel Information Management Services (TIMS)
8. Guest booked to depart today
Hotel Web Sites
Expected Departures
Role of Yield Management Systems
Fenced Rates
9. Guest who stay longer than booked
Reservations to take
Internet and Web-Based Reservations
Adjusting the Room Block
Overstay
10. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Expected Arrivals
Seamless Connectivity
Out of Inventory Rooms (OOI)
Adjusted Room Count
11. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Hotelligence Report
Components of the Simple Room Count
Fenced Rates
Categories of Group Business
12. 5-7%
Four primary functions of ASPs
Flat Rate/Run of the House
Overbooking percentage
Central Reservation System (CRS)
13. Place and date more important than rate.
Automated Inventory Tracking System
Artificial Intelligence/ Expert Systems
Group Guests
What are these global distribution system providers worth?
14. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
PHASER complete Access Reports
Chain Sites
Stayover
Expedia Competitive Price Grid Report
15. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Seamless Connectivity
Overbooking percentage
Four primary functions of ASPs
Third Party Travel Sites
16. When a person calls directly to the hotel to book their reservations.
Chain Sites
Adjusted Room Count
Understay
In-House Reservation Center
17. Guests booked to arrive today
Optional Reservation Data
Walking the Guest
Expected Arrivals
Committed Rooms
18. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Internet and Web-Based Reservations
Central Reservation System (CRS)
Categories of Group Business
Amendments/alterations to the reservation
19. Estimated over $80 billion. Group delegates spend more dollars.
Corporate Guests
Group Business
Reservations to take
Convention and Vistor Bureaus (CVBs)
20. Hotel sets up and sells own package to individuals. May be better than the group rate.
Expected Arrivals
IT packages
Committed Rooms
Out of Inventory Rooms (OOI)
21. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Automated Inventory Tracking System
Guest History Database
Convention and Vistor Bureaus (CVBs)
Independent Reservation Services
22. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Pegasus Solutions
Expedia Competitive Price Grid Report
Role of the Housing Bureau
Internet and Web-Based Reservations
23. Software companies that offer a suite of software applications via Internet-based access.
Application Service Providers (ASPs)
Out of Order Rooms (OOO)
Travel Information Management Services (TIMS)
Components of the Simple Room Count
24. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
In-House Reservation Center
Hotel Web Sites
Independent Reservation Services
Out of Order Rooms (OOO)
25. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Search Engine Optimization
No Show
Artificial Intelligence/ Expert Systems
Unidentified Delegates
26. Based entirely on historical date. Does not share specific performance date for each competing property.
27. Some get suites - some get singles - all pay same rate
Expedia Competitive Price Grid Report
IT packages
Central Reservation Office (CRO)
Flat Rate/Run of the House
28. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Flat Rate/Run of the House
Components of the Simple Room Count
Role of Yield Management Systems
Application Service Providers (ASPs)
29. The American Society of Association Executives
Central Reservation Office (CRO)
ASAE
Flat Rate/Run of the House
Early Arrivals
30. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Reservations to take
Overbooking
Early Arrivals
Automated Inventory Tracking System
31. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Early Arrivals
Walking the Guest
Third Party Travel Sites
Seamless Connectivity
32. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Categories of Group Business
Pegasus Solutions
Components of the Simple Room Count
Search Engine Optimization
33. Continuing guest - as per booking
Chain Sites
Hotel Web Sites
Stayover
Central Reservation Office (CRO)
34. Faster - more accurate - sells more rooms at higher rates
Overbooking
Where did we steal Yield Management from?
IT packages
Seamless Connectivity
35. The act of controlling rates and restricting occupancy to maximize gross room revenues
Adjusted Room Count
Yield Management Revolution
Meta-Search Technology
Spread Rate
36. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Smith Travel Research's STAR Reports
Components of the Simple Room Count
Fenced Rates
What are these global distribution system providers worth?
37. A negotiated discount below the rack rate. Members pick the rate they want to pay
Overstay
Four primary functions of ASPs
Automated Inventory Tracking System
Spread Rate
38. The Airlines
Where did we steal Yield Management from?
Electronic Switch Technology
House Count
Convention and Vistor Bureaus (CVBs)
39. History and preferences of that particular guest. Being used more often today
Categories of Group Business
In-House Reservation Center
Hotel Web Sites
Guest History Database
40. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
How many minutes should it take to process a reservation?
Internet and Web-Based Reservations
Meta-Search Technology
Hotel Web Sites
41. Number of guests in hotel
Guest History Database
House Count
Third Party Travel Sites
Out of Inventory Rooms (OOI)
42. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
How many minutes should it take to process a reservation?
Stayover
Smith Travel Research's STAR Reports
Four primary functions of ASPs
43. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Automated Inventory Tracking System
Early Arrivals
Leisure Guests
Unidentified Delegates
44. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Four primary functions of ASPs
Leisure Guests
Hotelligence Report
IT packages
45. Hurdle point is set - lower rates rejected
Amendments/alterations to the reservation
Electronic Switch Technology
Selling Against Room Block
Nests and Hurdles
46. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Corporate Guests
Out of Inventory Rooms (OOI)
Smith Travel Research's STAR Reports
Central Reservation System (CRS)
47. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Role of Yield Management Systems
Electronic Switch Technology
Meta-Search Technology
Hotelligence Report
48. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Group Guests
Overbooking percentage
Adjusting the Room Block
Application Service Providers (ASPs)
49. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Walk-ins
Chain Sites
Nests and Hurdles
Expedia Competitive Price Grid Report
50. Guest who leave earlier than expected
Understay
IT packages
Adjusting the Room Block
Convention and Vistor Bureaus (CVBs)