Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 5-7%






2. Estimated over $80 billion. Group delegates spend more dollars.






3. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






4. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






5. 2-3 minutes






6. Number of guests in hotel






7. Guests booked to arrive today






8. Some get suites - some get singles - all pay same rate






9. Convention guest who try to get a better rate by using other deals






10. The actual office site at which chain reservationists reside.






11. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






12. Continuing guest - as per booking






13. The American Society of Association Executives






14. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






15. Faster - more accurate - sells more rooms at higher rates






16. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






17. Guest who arrive days before booking






18. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






19. Place and date more important than rate.






20. When a person calls directly to the hotel to book their reservations.






21. Guest who leave earlier than expected






22. History and preferences of that particular guest. Being used more often today






23. Needed for large conventions where delegates may stay in many hotels






24. Software companies that offer a suite of software applications via Internet-based access.






25. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






26. Speaking the same language within incompatible systems






27. Based entirely on historical date. Does not share specific performance date for each competing property.

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28. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






29. Guest who stay longer than booked






30. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






31. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






32. Guest without reservations needing rooms






33. A negotiated discount below the rack rate. Members pick the rate they want to pay






34. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






35. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






36. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






37. Status of rooms sold and available






38. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






39. Logical rules that give options based on sensitivity






40. More rooms sold than available - done deliberately.






41. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






42. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






43. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






44. Yesterdays stay-overs + today's reserved arrivals






45. Changes in dates - names - numbers - room types etc.






46. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






47. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






48. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






49. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






50. The role that airline reservation systems played