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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






2. Hotel sets up and sells own package to individuals. May be better than the group rate.






3. Guest who arrive days before booking






4. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






5. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






6. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






7. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






8. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






9. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






10. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






11. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






12. Number of guests in hotel






13. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






14. Yesterdays stay-overs + today's reserved arrivals






15. Software companies that offer a suite of software applications via Internet-based access.






16. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






17. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






18. A negotiated discount below the rack rate. Members pick the rate they want to pay






19. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






20. Faster - more accurate - sells more rooms at higher rates






21. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






22. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






23. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






24. The act of controlling rates and restricting occupancy to maximize gross room revenues






25. Guests booked to arrive today






26. More sophisticated - accounting for many issues






27. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






28. 100 booked - 40 used means 60% attrition - 40% pick-up






29. The Airlines






30. When a person calls directly to the hotel to book their reservations.






31. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






32. Convention guest who try to get a better rate by using other deals






33. Continuing guest - as per booking






34. History and preferences of that particular guest. Being used more often today






35. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






36. Place and date more important than rate.






37. Needed for large conventions where delegates may stay in many hotels






38. Speaking the same language within incompatible systems






39. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






40. Guest who stay longer than booked






41. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






42. Status of rooms sold and available






43. The actual office site at which chain reservationists reside.






44. Changes in dates - names - numbers - room types etc.






45. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






46. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






47. Based entirely on historical date. Does not share specific performance date for each competing property.

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48. Guest without reservations needing rooms






49. Some get suites - some get singles - all pay same rate






50. The role that airline reservation systems played







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Can you answer 50 questions in 15 minutes?


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