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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Corporate Guests
Guest History Database
Automated Inventory Tracking System
Fenced Rates
2. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Group Guests
Automated Inventory Tracking System
Group Business
How many minutes should it take to process a reservation?
3. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Flat Rate/Run of the House
Where did we steal Yield Management from?
Early Arrivals
Categories of Group Business
4. Some get suites - some get singles - all pay same rate
House Count
Expected Departures
Expedia Competitive Price Grid Report
Flat Rate/Run of the House
5. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Room Count
Early Arrivals
Role of the Housing Bureau
Out of Order Rooms (OOO)
6. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
No Show
House Count
Attrition/Pick-Up Rate
Role of Yield Management Systems
7. Guests booked to arrive today
Understay
IT packages
Global Distribution System (GDS)
Expected Arrivals
8. The Airlines
Leisure Guests
Nests and Hurdles
Where did we steal Yield Management from?
Overbooking
9. Status of rooms sold and available
Room Count
Pegasus Solutions
Corporate Guests
PHASER complete Access Reports
10. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
PHASER complete Access Reports
Hotelligence Report
Expedia Competitive Price Grid Report
Walking the Guest
11. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Adjusted Room Count
Leisure Guests
Understay
Expected Arrivals
12. Continuing guest - as per booking
Room Count
Convention and Vistor Bureaus (CVBs)
Stayover
Guest History Database
13. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Amendments/alterations to the reservation
Components of the Simple Room Count
Corporate Guests
Search Engine Optimization
14. Guest who stay longer than booked
Overbooking percentage
Early Arrivals
Overstay
Adjusted Room Count
15. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Automated Inventory Tracking System
Unidentified Delegates
IT packages
Chain Sites
16. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
IT packages
Leisure Guests
Pegasus Solutions
Independent Reservation Services
17. Needed for large conventions where delegates may stay in many hotels
Electronic Switch Technology
Selling Against Room Block
Chain Sites
Role of the Housing Bureau
18. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Walk-ins
Adjusting the Room Block
House Count
Attrition/Pick-Up Rate
19. Hurdle point is set - lower rates rejected
Nests and Hurdles
Seamless Connectivity
Electronic Switch Technology
Third Party Travel Sites
20. Logical rules that give options based on sensitivity
Fenced Rates
Corporate Guests
Reservations to take
Electronic Switch Technology
21. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Central Reservation Office (CRO)
Adjusted Room Count
Overstay
Travel Information Management Services (TIMS)
22. More rooms sold than available - done deliberately.
Overbooking
Pegasus Solutions
Artificial Intelligence/ Expert Systems
Convention and Vistor Bureaus (CVBs)
23. History and preferences of that particular guest. Being used more often today
ASAE
Guest History Database
How many minutes should it take to process a reservation?
Travel Information Management Services (TIMS)
24. Speaking the same language within incompatible systems
How many minutes should it take to process a reservation?
Hotelligence Report
Internet and Web-Based Reservations
Electronic Switch Technology
25. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Search Engine Optimization
In-House Reservation Center
Convention and Vistor Bureaus (CVBs)
Out of Order Rooms (OOO)
26. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Corporate Guests
Selling Against Room Block
Group Business
Reservations to take
27. The actual office site at which chain reservationists reside.
Central Reservation Office (CRO)
PHASER complete Access Reports
Overstay
Third Party Travel Sites
28. 2-3 minutes
How many minutes should it take to process a reservation?
Attrition/Pick-Up Rate
Walking the Guest
Convention and Vistor Bureaus (CVBs)
29. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Corporate Guests
Meta-Search Technology
Early Arrivals
Categories of Group Business
30. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Out of Order Rooms (OOO)
Four primary functions of ASPs
Electronic Switch Technology
Third Party Travel Sites
31. Faster - more accurate - sells more rooms at higher rates
Walking the Guest
Overbooking
Artificial Intelligence/ Expert Systems
Seamless Connectivity
32. Convention guest who try to get a better rate by using other deals
Categories of Group Business
Convention and Vistor Bureaus (CVBs)
Nests and Hurdles
Unidentified Delegates
33. Software companies that offer a suite of software applications via Internet-based access.
Committed Rooms
Application Service Providers (ASPs)
Walk-ins
Spread Rate
34. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Categories of Group Business
Internet and Web-Based Reservations
Early Arrivals
Guest History Database
35. Guest booked to depart today
Overbooking percentage
Expected Departures
Overstay
Group Business
36. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Where did we steal Yield Management from?
Role of Yield Management Systems
Attrition/Pick-Up Rate
Out of Order Rooms (OOO)
37. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Group Guests
Where did we steal Yield Management from?
Four Global Distribution System Providers
Guest History Database
38. Based entirely on historical date. Does not share specific performance date for each competing property.
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39. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Electronic Switch Technology
Hotel Web Sites
Components of the Simple Room Count
Artificial Intelligence/ Expert Systems
40. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Electronic Switch Technology
Stayover
Central Reservation System (CRS)
Expected Departures
41. Guest without reservations needing rooms
Fenced Rates
Walk-ins
Understay
Automated Inventory Tracking System
42. CRS for hire - used by smaller chains - independent hotels.
Group Business
Committed Rooms
Independent Reservation Services
Fenced Rates
43. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Smith Travel Research's STAR Reports
Components of the Simple Room Count
Reservations to take
Yield Management Revolution
44. More sophisticated - accounting for many issues
Meta-Search Technology
Out of Inventory Rooms (OOI)
Overbooking percentage
Adjusted Room Count
45. Estimated over $80 billion. Group delegates spend more dollars.
Overstay
Group Business
Committed Rooms
Four primary functions of ASPs
46. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Attrition/Pick-Up Rate
Group Guests
Optional Reservation Data
Four Global Distribution System Providers
47. When a person calls directly to the hotel to book their reservations.
Meta-Search Technology
Group Business
In-House Reservation Center
Expedia Competitive Price Grid Report
48. Place and date more important than rate.
Overstay
Group Guests
Early Arrivals
Group Business
49. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
How many minutes should it take to process a reservation?
Expedia Competitive Price Grid Report
Guest History Database
Selling Against Room Block
50. Changes in dates - names - numbers - room types etc.
Overbooking percentage
Role of the Housing Bureau
Amendments/alterations to the reservation
Role of Yield Management Systems