Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Convention guest who try to get a better rate by using other deals






2. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






3. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






4. The American Society of Association Executives






5. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






6. Faster - more accurate - sells more rooms at higher rates






7. Continuing guest - as per booking






8. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






9. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






10. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






11. Guest booked to depart today






12. 5-7%






13. History and preferences of that particular guest. Being used more often today






14. 100 booked - 40 used means 60% attrition - 40% pick-up






15. Hotel sets up and sells own package to individuals. May be better than the group rate.






16. More rooms sold than available - done deliberately.






17. Yesterdays stay-overs + today's reserved arrivals






18. Hurdle point is set - lower rates rejected






19. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






20. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






21. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






22. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






23. Guest who leave earlier than expected






24. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






25. The Airlines






26. Logical rules that give options based on sensitivity






27. When a person calls directly to the hotel to book their reservations.






28. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






29. The role that airline reservation systems played






30. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






31. Based entirely on historical date. Does not share specific performance date for each competing property.


32. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






33. Guest who stay longer than booked






34. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






35. Status of rooms sold and available






36. More sophisticated - accounting for many issues






37. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






38. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






39. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






40. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






41. Estimated over $80 billion. Group delegates spend more dollars.






42. Changes in dates - names - numbers - room types etc.






43. Guest who arrive days before booking






44. The act of controlling rates and restricting occupancy to maximize gross room revenues






45. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






46. Software companies that offer a suite of software applications via Internet-based access.






47. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






48. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






49. Needed for large conventions where delegates may stay in many hotels






50. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only