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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






2. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






3. Guest booked to depart today






4. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






5. A negotiated discount below the rack rate. Members pick the rate they want to pay






6. Guest who leave earlier than expected






7. Software companies that offer a suite of software applications via Internet-based access.






8. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






9. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






10. The act of controlling rates and restricting occupancy to maximize gross room revenues






11. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






12. The actual office site at which chain reservationists reside.






13. 100 booked - 40 used means 60% attrition - 40% pick-up






14. Guests booked to arrive today






15. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






16. History and preferences of that particular guest. Being used more often today






17. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






18. Based entirely on historical date. Does not share specific performance date for each competing property.

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19. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






20. Logical rules that give options based on sensitivity






21. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






22. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






23. 2-3 minutes






24. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






25. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






26. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






27. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






28. The Airlines






29. When a person calls directly to the hotel to book their reservations.






30. Continuing guest - as per booking






31. Guest who stay longer than booked






32. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






33. Changes in dates - names - numbers - room types etc.






34. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






35. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






36. Needed for large conventions where delegates may stay in many hotels






37. Yesterdays stay-overs + today's reserved arrivals






38. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






39. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






40. The American Society of Association Executives






41. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






42. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






43. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






44. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






45. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






46. Hotel sets up and sells own package to individuals. May be better than the group rate.






47. Hurdle point is set - lower rates rejected






48. Convention guest who try to get a better rate by using other deals






49. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






50. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


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