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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Continuing guest - as per booking
Convention and Vistor Bureaus (CVBs)
Overstay
Stayover
Search Engine Optimization
2. Guest who arrive days before booking
Early Arrivals
ASAE
Optional Reservation Data
Room Count
3. More rooms sold than available - done deliberately.
Fenced Rates
Role of the Housing Bureau
Seamless Connectivity
Overbooking
4. Some get suites - some get singles - all pay same rate
Overbooking
Room Count
Flat Rate/Run of the House
Application Service Providers (ASPs)
5. The act of controlling rates and restricting occupancy to maximize gross room revenues
Leisure Guests
Yield Management Revolution
Walk-ins
Pegasus Solutions
6. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Convention and Vistor Bureaus (CVBs)
Selling Against Room Block
What are these global distribution system providers worth?
Independent Reservation Services
7. 100 booked - 40 used means 60% attrition - 40% pick-up
Spread Rate
Categories of Group Business
Global Distribution System (GDS)
Attrition/Pick-Up Rate
8. Guests booked to arrive today
Convention and Vistor Bureaus (CVBs)
Hotelligence Report
Walk-ins
Expected Arrivals
9. Number of guests in hotel
House Count
Chain Sites
Unidentified Delegates
Meta-Search Technology
10. Needed for large conventions where delegates may stay in many hotels
Early Arrivals
Role of the Housing Bureau
Central Reservation Office (CRO)
Spread Rate
11. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Third Party Travel Sites
Selling Against Room Block
Nests and Hurdles
Corporate Guests
12. Based entirely on historical date. Does not share specific performance date for each competing property.
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13. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Independent Reservation Services
Group Guests
Four Global Distribution System Providers
IT packages
14. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Hotelligence Report
Hotel Web Sites
Central Reservation Office (CRO)
Walking the Guest
15. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Automated Inventory Tracking System
Nests and Hurdles
House Count
Convention and Vistor Bureaus (CVBs)
16. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Understay
Flat Rate/Run of the House
Leisure Guests
Hotel Web Sites
17. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Chain Sites
Electronic Switch Technology
Selling Against Room Block
Guest History Database
18. 5-7%
Categories of Group Business
Smith Travel Research's STAR Reports
Room Count
Overbooking percentage
19. CRS for hire - used by smaller chains - independent hotels.
House Count
No Show
Adjusted Room Count
Independent Reservation Services
20. Place and date more important than rate.
Group Guests
Electronic Switch Technology
Chain Sites
Overbooking
21. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Overstay
Amendments/alterations to the reservation
Out of Inventory Rooms (OOI)
House Count
22. When a person calls directly to the hotel to book their reservations.
Amendments/alterations to the reservation
Walking the Guest
In-House Reservation Center
Components of the Simple Room Count
23. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Hotel Web Sites
Artificial Intelligence/ Expert Systems
Out of Order Rooms (OOO)
Central Reservation Office (CRO)
24. Speaking the same language within incompatible systems
Guest History Database
Hotel Web Sites
Electronic Switch Technology
IT packages
25. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Walking the Guest
Expedia Competitive Price Grid Report
Nests and Hurdles
Electronic Switch Technology
26. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Components of the Simple Room Count
What are these global distribution system providers worth?
Reservations to take
Central Reservation System (CRS)
27. Changes in dates - names - numbers - room types etc.
Chain Sites
Role of Yield Management Systems
Amendments/alterations to the reservation
Overbooking
28. Hotel sets up and sells own package to individuals. May be better than the group rate.
Reservations to take
IT packages
Walking the Guest
Application Service Providers (ASPs)
29. Logical rules that give options based on sensitivity
Global Distribution System (GDS)
Central Reservation Office (CRO)
PHASER complete Access Reports
Fenced Rates
30. Faster - more accurate - sells more rooms at higher rates
Pegasus Solutions
Seamless Connectivity
Understay
Central Reservation System (CRS)
31. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Optional Reservation Data
Unidentified Delegates
Four primary functions of ASPs
Out of Order Rooms (OOO)
32. The American Society of Association Executives
No Show
What are these global distribution system providers worth?
Meta-Search Technology
ASAE
33. Software companies that offer a suite of software applications via Internet-based access.
Central Reservation Office (CRO)
Committed Rooms
Travel Information Management Services (TIMS)
Application Service Providers (ASPs)
34. The role that airline reservation systems played
Group Guests
Global Distribution System (GDS)
Central Reservation Office (CRO)
Out of Inventory Rooms (OOI)
35. More sophisticated - accounting for many issues
No Show
Spread Rate
Yield Management Revolution
Adjusted Room Count
36. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Overstay
Internet and Web-Based Reservations
Where did we steal Yield Management from?
Role of Yield Management Systems
37. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Travel Information Management Services (TIMS)
What are these global distribution system providers worth?
Overstay
Adjusting the Room Block
38. Guest booked to depart today
Expected Departures
Adjusted Room Count
Four primary functions of ASPs
Expedia Competitive Price Grid Report
39. Yesterdays stay-overs + today's reserved arrivals
Committed Rooms
Walking the Guest
Attrition/Pick-Up Rate
No Show
40. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Corporate Guests
Reservations to take
Fenced Rates
Walking the Guest
41. Guest who stay longer than booked
Overstay
Third Party Travel Sites
Overbooking
Expedia Competitive Price Grid Report
42. Status of rooms sold and available
Automated Inventory Tracking System
PHASER complete Access Reports
Central Reservation System (CRS)
Room Count
43. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Third Party Travel Sites
PHASER complete Access Reports
IT packages
Reservations to take
44. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Automated Inventory Tracking System
Pegasus Solutions
Expected Departures
Room Count
45. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Meta-Search Technology
PHASER complete Access Reports
Overbooking percentage
Optional Reservation Data
46. Convention guest who try to get a better rate by using other deals
Stayover
Unidentified Delegates
Role of Yield Management Systems
Expected Arrivals
47. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Overbooking
Expected Departures
Artificial Intelligence/ Expert Systems
Attrition/Pick-Up Rate
48. History and preferences of that particular guest. Being used more often today
Categories of Group Business
Role of the Housing Bureau
Electronic Switch Technology
Guest History Database
49. Estimated over $80 billion. Group delegates spend more dollars.
Group Business
How many minutes should it take to process a reservation?
Committed Rooms
Group Guests
50. Guest without reservations needing rooms
Walk-ins
Fenced Rates
Expedia Competitive Price Grid Report
Yield Management Revolution