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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Status of rooms sold and available
Artificial Intelligence/ Expert Systems
Room Count
Stayover
IT packages
2. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Hotel Web Sites
Yield Management Revolution
Selling Against Room Block
Leisure Guests
3. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Four Global Distribution System Providers
Application Service Providers (ASPs)
Hotelligence Report
Expedia Competitive Price Grid Report
4. Guest who arrive days before booking
Hotelligence Report
Internet and Web-Based Reservations
How many minutes should it take to process a reservation?
Early Arrivals
5. Yesterdays stay-overs + today's reserved arrivals
Out of Order Rooms (OOO)
Global Distribution System (GDS)
How many minutes should it take to process a reservation?
Committed Rooms
6. 5-7%
Four Global Distribution System Providers
Pegasus Solutions
Overbooking percentage
Stayover
7. A negotiated discount below the rack rate. Members pick the rate they want to pay
What are these global distribution system providers worth?
Amendments/alterations to the reservation
Spread Rate
ASAE
8. Speaking the same language within incompatible systems
Overstay
Role of the Housing Bureau
Early Arrivals
Electronic Switch Technology
9. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
ASAE
Out of Order Rooms (OOO)
Central Reservation System (CRS)
Categories of Group Business
10. The American Society of Association Executives
What are these global distribution system providers worth?
ASAE
Travel Information Management Services (TIMS)
Nests and Hurdles
11. Hurdle point is set - lower rates rejected
Selling Against Room Block
Electronic Switch Technology
Out of Order Rooms (OOO)
Nests and Hurdles
12. More rooms sold than available - done deliberately.
Central Reservation System (CRS)
Expected Departures
Understay
Overbooking
13. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Four Global Distribution System Providers
In-House Reservation Center
Travel Information Management Services (TIMS)
Overbooking
14. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Adjusting the Room Block
Out of Inventory Rooms (OOI)
Components of the Simple Room Count
Walking the Guest
15. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Hotel Web Sites
House Count
Central Reservation System (CRS)
Nests and Hurdles
16. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
IT packages
What are these global distribution system providers worth?
Out of Inventory Rooms (OOI)
Smith Travel Research's STAR Reports
17. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
In-House Reservation Center
Four primary functions of ASPs
Adjusted Room Count
IT packages
18. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Walk-ins
Adjusting the Room Block
Categories of Group Business
Pegasus Solutions
19. The role that airline reservation systems played
Meta-Search Technology
Categories of Group Business
Global Distribution System (GDS)
Attrition/Pick-Up Rate
20. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Reservations to take
Third Party Travel Sites
IT packages
Group Business
21. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Out of Inventory Rooms (OOI)
Adjusting the Room Block
Components of the Simple Room Count
Room Count
22. Faster - more accurate - sells more rooms at higher rates
Categories of Group Business
Adjusted Room Count
Seamless Connectivity
Guest History Database
23. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Amendments/alterations to the reservation
Smith Travel Research's STAR Reports
How many minutes should it take to process a reservation?
No Show
24. 2-3 minutes
How many minutes should it take to process a reservation?
Selling Against Room Block
Attrition/Pick-Up Rate
Hotelligence Report
25. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Pegasus Solutions
Selling Against Room Block
Attrition/Pick-Up Rate
Role of Yield Management Systems
26. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Hotelligence Report
Chain Sites
Understay
Artificial Intelligence/ Expert Systems
27. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Role of the Housing Bureau
Internet and Web-Based Reservations
Automated Inventory Tracking System
Corporate Guests
28. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
How many minutes should it take to process a reservation?
Smith Travel Research's STAR Reports
Optional Reservation Data
Expedia Competitive Price Grid Report
29. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Group Business
Reservations to take
Unidentified Delegates
Out of Inventory Rooms (OOI)
30. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Components of the Simple Room Count
Spread Rate
Internet and Web-Based Reservations
Central Reservation System (CRS)
31. Guest who leave earlier than expected
Understay
Hotelligence Report
Role of Yield Management Systems
Fenced Rates
32. Place and date more important than rate.
Where did we steal Yield Management from?
Walk-ins
Unidentified Delegates
Group Guests
33. Guest booked to depart today
Flat Rate/Run of the House
Application Service Providers (ASPs)
Expected Departures
Role of the Housing Bureau
34. Guest without reservations needing rooms
Flat Rate/Run of the House
Internet and Web-Based Reservations
Role of the Housing Bureau
Walk-ins
35. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Role of Yield Management Systems
Chain Sites
Application Service Providers (ASPs)
Flat Rate/Run of the House
36. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Room Count
IT packages
Pegasus Solutions
Convention and Vistor Bureaus (CVBs)
37. History and preferences of that particular guest. Being used more often today
Seamless Connectivity
Optional Reservation Data
Guest History Database
Walk-ins
38. Hotel sets up and sells own package to individuals. May be better than the group rate.
Role of Yield Management Systems
Selling Against Room Block
IT packages
Adjusted Room Count
39. Estimated over $80 billion. Group delegates spend more dollars.
Global Distribution System (GDS)
Group Business
Hotel Web Sites
Expedia Competitive Price Grid Report
40. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
House Count
Convention and Vistor Bureaus (CVBs)
Chain Sites
Early Arrivals
41. Guests booked to arrive today
Expedia Competitive Price Grid Report
Search Engine Optimization
Attrition/Pick-Up Rate
Expected Arrivals
42. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Central Reservation System (CRS)
Artificial Intelligence/ Expert Systems
Corporate Guests
Expected Arrivals
43. The act of controlling rates and restricting occupancy to maximize gross room revenues
Walking the Guest
Convention and Vistor Bureaus (CVBs)
Internet and Web-Based Reservations
Yield Management Revolution
44. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Expected Arrivals
Where did we steal Yield Management from?
Adjusted Room Count
Chain Sites
45. Logical rules that give options based on sensitivity
Fenced Rates
Travel Information Management Services (TIMS)
Walking the Guest
House Count
46. Continuing guest - as per booking
Internet and Web-Based Reservations
Overstay
Stayover
No Show
47. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Automated Inventory Tracking System
Electronic Switch Technology
Expected Arrivals
ASAE
48. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Third Party Travel Sites
Fenced Rates
Role of the Housing Bureau
Reservations to take
49. Guest who stay longer than booked
Understay
Four Global Distribution System Providers
Overstay
ASAE
50. Software companies that offer a suite of software applications via Internet-based access.
Application Service Providers (ASPs)
Leisure Guests
Adjusted Room Count
House Count