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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Status of rooms sold and available






2. Needed for large conventions where delegates may stay in many hotels






3. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






4. The role that airline reservation systems played






5. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






6. Faster - more accurate - sells more rooms at higher rates






7. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






8. The act of controlling rates and restricting occupancy to maximize gross room revenues






9. Guests booked to arrive today






10. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






11. The Airlines






12. Based entirely on historical date. Does not share specific performance date for each competing property.

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13. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






14. More rooms sold than available - done deliberately.






15. Software companies that offer a suite of software applications via Internet-based access.






16. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






17. Changes in dates - names - numbers - room types etc.






18. Guest who arrive days before booking






19. When a person calls directly to the hotel to book their reservations.






20. 5-7%






21. Guest without reservations needing rooms






22. 100 booked - 40 used means 60% attrition - 40% pick-up






23. Convention guest who try to get a better rate by using other deals






24. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






25. Estimated over $80 billion. Group delegates spend more dollars.






26. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






27. Guest who leave earlier than expected






28. 2-3 minutes






29. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






30. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






31. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






32. Hurdle point is set - lower rates rejected






33. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






34. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






35. A negotiated discount below the rack rate. Members pick the rate they want to pay






36. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






37. The American Society of Association Executives






38. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






39. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






40. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






41. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






42. More sophisticated - accounting for many issues






43. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






44. CRS for hire - used by smaller chains - independent hotels.






45. History and preferences of that particular guest. Being used more often today






46. Place and date more important than rate.






47. Continuing guest - as per booking






48. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






49. Logical rules that give options based on sensitivity






50. Guest booked to depart today







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Can you answer 50 questions in 15 minutes?


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