Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






2. Guest without reservations needing rooms






3. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






4. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






5. Guests booked to arrive today






6. 5-7%






7. Number of guests in hotel






8. The role that airline reservation systems played






9. Guest who arrive days before booking






10. Hurdle point is set - lower rates rejected






11. 100 booked - 40 used means 60% attrition - 40% pick-up






12. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






13. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






14. Guest who leave earlier than expected






15. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






16. Faster - more accurate - sells more rooms at higher rates






17. More rooms sold than available - done deliberately.






18. The Airlines






19. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






20. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






21. A negotiated discount below the rack rate. Members pick the rate they want to pay






22. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






23. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






24. Hotel sets up and sells own package to individuals. May be better than the group rate.






25. Software companies that offer a suite of software applications via Internet-based access.






26. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






27. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






28. Changes in dates - names - numbers - room types etc.






29. 2-3 minutes






30. Guest booked to depart today






31. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






32. Estimated over $80 billion. Group delegates spend more dollars.






33. More sophisticated - accounting for many issues






34. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






35. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






36. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






37. CRS for hire - used by smaller chains - independent hotels.






38. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






39. The American Society of Association Executives






40. Status of rooms sold and available






41. Yesterdays stay-overs + today's reserved arrivals






42. The actual office site at which chain reservationists reside.






43. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






44. When a person calls directly to the hotel to book their reservations.






45. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






46. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






47. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






48. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






49. Some get suites - some get singles - all pay same rate






50. Continuing guest - as per booking