Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. History and preferences of that particular guest. Being used more often today






2. Guests booked to arrive today






3. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






4. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






5. Guest who leave earlier than expected






6. Convention guest who try to get a better rate by using other deals






7. A negotiated discount below the rack rate. Members pick the rate they want to pay






8. Hotel sets up and sells own package to individuals. May be better than the group rate.






9. Some get suites - some get singles - all pay same rate






10. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






11. More rooms sold than available - done deliberately.






12. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






13. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






14. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






15. 100 booked - 40 used means 60% attrition - 40% pick-up






16. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






17. CRS for hire - used by smaller chains - independent hotels.






18. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






19. Needed for large conventions where delegates may stay in many hotels






20. Speaking the same language within incompatible systems






21. Yesterdays stay-overs + today's reserved arrivals






22. Faster - more accurate - sells more rooms at higher rates






23. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






24. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






25. The act of controlling rates and restricting occupancy to maximize gross room revenues






26. The role that airline reservation systems played






27. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






28. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






29. The Airlines






30. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






31. Number of guests in hotel






32. Software companies that offer a suite of software applications via Internet-based access.






33. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






34. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






35. Estimated over $80 billion. Group delegates spend more dollars.






36. When a person calls directly to the hotel to book their reservations.






37. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






38. Changes in dates - names - numbers - room types etc.






39. Guest who stay longer than booked






40. Continuing guest - as per booking






41. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






42. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






43. Logical rules that give options based on sensitivity






44. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






45. Guest booked to depart today






46. Place and date more important than rate.






47. The American Society of Association Executives






48. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






49. More sophisticated - accounting for many issues






50. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.