Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






2. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






3. History and preferences of that particular guest. Being used more often today






4. Guests booked to arrive today






5. Software companies that offer a suite of software applications via Internet-based access.






6. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






7. The Airlines






8. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






9. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






10. Hotel sets up and sells own package to individuals. May be better than the group rate.






11. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






12. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






13. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






14. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






15. Continuing guest - as per booking






16. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






17. A negotiated discount below the rack rate. Members pick the rate they want to pay






18. Guest who arrive days before booking






19. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






20. Yesterdays stay-overs + today's reserved arrivals






21. Guest without reservations needing rooms






22. Some get suites - some get singles - all pay same rate






23. The actual office site at which chain reservationists reside.






24. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






25. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






26. Faster - more accurate - sells more rooms at higher rates






27. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






28. Speaking the same language within incompatible systems






29. The act of controlling rates and restricting occupancy to maximize gross room revenues






30. 100 booked - 40 used means 60% attrition - 40% pick-up






31. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






32. Number of guests in hotel






33. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






34. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






35. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






36. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






37. Guest who stay longer than booked






38. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






39. More rooms sold than available - done deliberately.






40. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






41. Convention guest who try to get a better rate by using other deals






42. Estimated over $80 billion. Group delegates spend more dollars.






43. The role that airline reservation systems played






44. More sophisticated - accounting for many issues






45. The American Society of Association Executives






46. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






47. 2-3 minutes






48. Guest booked to depart today






49. Based entirely on historical date. Does not share specific performance date for each competing property.


50. Needed for large conventions where delegates may stay in many hotels