Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






2. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






3. Guest booked to depart today






4. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






5. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






6. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






7. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






8. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






9. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






10. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






11. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






12. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






13. Guest who stay longer than booked






14. Estimated over $80 billion. Group delegates spend more dollars.






15. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






16. Some get suites - some get singles - all pay same rate






17. When a person calls directly to the hotel to book their reservations.






18. Speaking the same language within incompatible systems






19. Guest without reservations needing rooms






20. Hotel sets up and sells own package to individuals. May be better than the group rate.






21. The Airlines






22. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






23. Yesterdays stay-overs + today's reserved arrivals






24. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






25. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






26. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






27. Based entirely on historical date. Does not share specific performance date for each competing property.


28. Hurdle point is set - lower rates rejected






29. The role that airline reservation systems played






30. Continuing guest - as per booking






31. More sophisticated - accounting for many issues






32. 100 booked - 40 used means 60% attrition - 40% pick-up






33. The American Society of Association Executives






34. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






35. The act of controlling rates and restricting occupancy to maximize gross room revenues






36. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






37. A negotiated discount below the rack rate. Members pick the rate they want to pay






38. More rooms sold than available - done deliberately.






39. CRS for hire - used by smaller chains - independent hotels.






40. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






41. Changes in dates - names - numbers - room types etc.






42. History and preferences of that particular guest. Being used more often today






43. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






44. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






45. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






46. Place and date more important than rate.






47. Status of rooms sold and available






48. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






49. 5-7%






50. Guests booked to arrive today