Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Faster - more accurate - sells more rooms at higher rates






2. Guest without reservations needing rooms






3. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






4. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






5. Hotel sets up and sells own package to individuals. May be better than the group rate.






6. Speaking the same language within incompatible systems






7. Guests booked to arrive today






8. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






9. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






10. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






11. Hurdle point is set - lower rates rejected






12. More sophisticated - accounting for many issues






13. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






14. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






15. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






16. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






17. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






18. The role that airline reservation systems played






19. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






20. Software companies that offer a suite of software applications via Internet-based access.






21. Place and date more important than rate.






22. Changes in dates - names - numbers - room types etc.






23. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






24. The actual office site at which chain reservationists reside.






25. History and preferences of that particular guest. Being used more often today






26. A negotiated discount below the rack rate. Members pick the rate they want to pay






27. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






28. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






29. Guest booked to depart today






30. CRS for hire - used by smaller chains - independent hotels.






31. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






32. Number of guests in hotel






33. 5-7%






34. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






35. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






36. Estimated over $80 billion. Group delegates spend more dollars.






37. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






38. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






39. The act of controlling rates and restricting occupancy to maximize gross room revenues






40. Yesterdays stay-overs + today's reserved arrivals






41. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






42. Some get suites - some get singles - all pay same rate






43. Convention guest who try to get a better rate by using other deals






44. Based entirely on historical date. Does not share specific performance date for each competing property.


45. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






46. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






47. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






48. More rooms sold than available - done deliberately.






49. The Airlines






50. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.