Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






2. The role that airline reservation systems played






3. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






4. Guest without reservations needing rooms






5. Needed for large conventions where delegates may stay in many hotels






6. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






7. 100 booked - 40 used means 60% attrition - 40% pick-up






8. Guest booked to depart today






9. Guest who stay longer than booked






10. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






11. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






12. 5-7%






13. Place and date more important than rate.






14. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






15. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






16. When a person calls directly to the hotel to book their reservations.






17. Guests booked to arrive today






18. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






19. Estimated over $80 billion. Group delegates spend more dollars.






20. Hotel sets up and sells own package to individuals. May be better than the group rate.






21. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






22. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






23. Software companies that offer a suite of software applications via Internet-based access.






24. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






25. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






26. Based entirely on historical date. Does not share specific performance date for each competing property.


27. Some get suites - some get singles - all pay same rate






28. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






29. The American Society of Association Executives






30. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






31. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






32. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






33. Continuing guest - as per booking






34. Faster - more accurate - sells more rooms at higher rates






35. The act of controlling rates and restricting occupancy to maximize gross room revenues






36. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






37. A negotiated discount below the rack rate. Members pick the rate they want to pay






38. The Airlines






39. History and preferences of that particular guest. Being used more often today






40. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






41. Number of guests in hotel






42. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






43. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






44. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






45. Hurdle point is set - lower rates rejected






46. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






47. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






48. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






49. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






50. Guest who leave earlier than expected