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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Components of the Simple Room Count
Walking the Guest
Pegasus Solutions
Electronic Switch Technology
2. Some get suites - some get singles - all pay same rate
Role of the Housing Bureau
Four primary functions of ASPs
Flat Rate/Run of the House
Internet and Web-Based Reservations
3. Faster - more accurate - sells more rooms at higher rates
Seamless Connectivity
Where did we steal Yield Management from?
In-House Reservation Center
Spread Rate
4. When a person calls directly to the hotel to book their reservations.
Meta-Search Technology
Unidentified Delegates
In-House Reservation Center
Expected Departures
5. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
IT packages
Selling Against Room Block
Meta-Search Technology
In-House Reservation Center
6. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Central Reservation System (CRS)
No Show
Global Distribution System (GDS)
Reservations to take
7. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Out of Order Rooms (OOO)
Corporate Guests
Independent Reservation Services
Search Engine Optimization
8. CRS for hire - used by smaller chains - independent hotels.
Optional Reservation Data
Overstay
Independent Reservation Services
Global Distribution System (GDS)
9. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Artificial Intelligence/ Expert Systems
Categories of Group Business
How many minutes should it take to process a reservation?
Guest History Database
10. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Hotelligence Report
Meta-Search Technology
Guest History Database
Reservations to take
11. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Automated Inventory Tracking System
Walk-ins
Adjusting the Room Block
Expedia Competitive Price Grid Report
12. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Chain Sites
Convention and Vistor Bureaus (CVBs)
Out of Inventory Rooms (OOI)
Attrition/Pick-Up Rate
13. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
What are these global distribution system providers worth?
Selling Against Room Block
Application Service Providers (ASPs)
Chain Sites
14. The actual office site at which chain reservationists reside.
Central Reservation Office (CRO)
Overbooking percentage
House Count
Optional Reservation Data
15. Logical rules that give options based on sensitivity
Artificial Intelligence/ Expert Systems
Walk-ins
In-House Reservation Center
Fenced Rates
16. Changes in dates - names - numbers - room types etc.
Amendments/alterations to the reservation
Flat Rate/Run of the House
House Count
Hotel Web Sites
17. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Early Arrivals
Independent Reservation Services
Role of Yield Management Systems
Pegasus Solutions
18. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Yield Management Revolution
Global Distribution System (GDS)
Four Global Distribution System Providers
Walk-ins
19. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Expected Arrivals
Independent Reservation Services
Early Arrivals
Expedia Competitive Price Grid Report
20. Speaking the same language within incompatible systems
Electronic Switch Technology
Role of the Housing Bureau
Adjusted Room Count
Where did we steal Yield Management from?
21. Status of rooms sold and available
Third Party Travel Sites
Overbooking percentage
Room Count
Unidentified Delegates
22. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Out of Inventory Rooms (OOI)
Selling Against Room Block
Expected Arrivals
Convention and Vistor Bureaus (CVBs)
23. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Third Party Travel Sites
Leisure Guests
Internet and Web-Based Reservations
Central Reservation System (CRS)
24. Yesterdays stay-overs + today's reserved arrivals
Committed Rooms
Where did we steal Yield Management from?
Optional Reservation Data
Out of Inventory Rooms (OOI)
25. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Flat Rate/Run of the House
Corporate Guests
Optional Reservation Data
Early Arrivals
26. The Airlines
Where did we steal Yield Management from?
ASAE
Expedia Competitive Price Grid Report
Reservations to take
27. Guest without reservations needing rooms
Committed Rooms
Global Distribution System (GDS)
Walk-ins
PHASER complete Access Reports
28. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Flat Rate/Run of the House
Walking the Guest
Overbooking percentage
Corporate Guests
29. Guests booked to arrive today
Room Count
Expected Arrivals
Automated Inventory Tracking System
Yield Management Revolution
30. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Optional Reservation Data
House Count
Automated Inventory Tracking System
Fenced Rates
31. Guest booked to depart today
Corporate Guests
Travel Information Management Services (TIMS)
Search Engine Optimization
Expected Departures
32. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Third Party Travel Sites
Artificial Intelligence/ Expert Systems
Global Distribution System (GDS)
Attrition/Pick-Up Rate
33. 100 booked - 40 used means 60% attrition - 40% pick-up
Components of the Simple Room Count
Attrition/Pick-Up Rate
Automated Inventory Tracking System
What are these global distribution system providers worth?
34. The role that airline reservation systems played
Optional Reservation Data
Yield Management Revolution
Spread Rate
Global Distribution System (GDS)
35. Hurdle point is set - lower rates rejected
Electronic Switch Technology
Nests and Hurdles
Seamless Connectivity
Adjusted Room Count
36. 5-7%
Overbooking percentage
Four primary functions of ASPs
Group Guests
In-House Reservation Center
37. The act of controlling rates and restricting occupancy to maximize gross room revenues
Central Reservation Office (CRO)
Role of the Housing Bureau
Yield Management Revolution
IT packages
38. A negotiated discount below the rack rate. Members pick the rate they want to pay
Spread Rate
Flat Rate/Run of the House
Yield Management Revolution
Application Service Providers (ASPs)
39. Convention guest who try to get a better rate by using other deals
Chain Sites
PHASER complete Access Reports
Unidentified Delegates
Components of the Simple Room Count
40. Guest who stay longer than booked
Stayover
Overstay
Reservations to take
Expedia Competitive Price Grid Report
41. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Flat Rate/Run of the House
Out of Order Rooms (OOO)
Room Count
Internet and Web-Based Reservations
42. Based entirely on historical date. Does not share specific performance date for each competing property.
43. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Optional Reservation Data
Overbooking
Electronic Switch Technology
Internet and Web-Based Reservations
44. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Committed Rooms
Out of Inventory Rooms (OOI)
Expected Arrivals
ASAE
45. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Where did we steal Yield Management from?
Meta-Search Technology
Spread Rate
Third Party Travel Sites
46. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Global Distribution System (GDS)
Third Party Travel Sites
Electronic Switch Technology
Hotel Web Sites
47. History and preferences of that particular guest. Being used more often today
Overbooking
Guest History Database
IT packages
Meta-Search Technology
48. Number of guests in hotel
Adjusted Room Count
Role of Yield Management Systems
House Count
Selling Against Room Block
49. Guest who leave earlier than expected
Application Service Providers (ASPs)
Understay
Global Distribution System (GDS)
Early Arrivals
50. Continuing guest - as per booking
Four primary functions of ASPs
Group Guests
Stayover
Convention and Vistor Bureaus (CVBs)