Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. CRS for hire - used by smaller chains - independent hotels.






2. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






3. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






4. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






5. History and preferences of that particular guest. Being used more often today






6. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






7. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






8. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






9. Speaking the same language within incompatible systems






10. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






11. Estimated over $80 billion. Group delegates spend more dollars.






12. Convention guest who try to get a better rate by using other deals






13. Place and date more important than rate.






14. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






15. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






16. Status of rooms sold and available






17. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






18. Some get suites - some get singles - all pay same rate






19. Hotel sets up and sells own package to individuals. May be better than the group rate.






20. The role that airline reservation systems played






21. The American Society of Association Executives






22. Changes in dates - names - numbers - room types etc.






23. Based entirely on historical date. Does not share specific performance date for each competing property.


24. Hurdle point is set - lower rates rejected






25. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






26. A negotiated discount below the rack rate. Members pick the rate they want to pay






27. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






28. Yesterdays stay-overs + today's reserved arrivals






29. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






30. When a person calls directly to the hotel to book their reservations.






31. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






32. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






33. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






34. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






35. Guest who arrive days before booking






36. Number of guests in hotel






37. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






38. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






39. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






40. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






41. Guests booked to arrive today






42. Needed for large conventions where delegates may stay in many hotels






43. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






44. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






45. The actual office site at which chain reservationists reside.






46. Guest without reservations needing rooms






47. Software companies that offer a suite of software applications via Internet-based access.






48. 2-3 minutes






49. More sophisticated - accounting for many issues






50. Guest booked to depart today