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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Overstay
What are these global distribution system providers worth?
Central Reservation System (CRS)
PHASER complete Access Reports
2. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
No Show
Corporate Guests
Convention and Vistor Bureaus (CVBs)
Spread Rate
3. Guest booked to depart today
Expected Departures
Group Business
Central Reservation System (CRS)
Adjusted Room Count
4. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Out of Inventory Rooms (OOI)
Out of Order Rooms (OOO)
Third Party Travel Sites
Electronic Switch Technology
5. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Chain Sites
Flat Rate/Run of the House
Room Count
Global Distribution System (GDS)
6. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Understay
Third Party Travel Sites
Components of the Simple Room Count
Walking the Guest
7. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
In-House Reservation Center
Overstay
Categories of Group Business
Amendments/alterations to the reservation
8. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Where did we steal Yield Management from?
Adjusted Room Count
Components of the Simple Room Count
Optional Reservation Data
9. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Chain Sites
Independent Reservation Services
Meta-Search Technology
Group Guests
10. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Hotel Web Sites
Overbooking percentage
Understay
Selling Against Room Block
11. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Four Global Distribution System Providers
Pegasus Solutions
Attrition/Pick-Up Rate
Out of Inventory Rooms (OOI)
12. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Expedia Competitive Price Grid Report
Out of Order Rooms (OOO)
Components of the Simple Room Count
Artificial Intelligence/ Expert Systems
13. Guest who stay longer than booked
Role of the Housing Bureau
Overstay
Group Business
Adjusting the Room Block
14. Estimated over $80 billion. Group delegates spend more dollars.
Nests and Hurdles
Room Count
Stayover
Group Business
15. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Adjusting the Room Block
Corporate Guests
Categories of Group Business
Overbooking percentage
16. Some get suites - some get singles - all pay same rate
Expedia Competitive Price Grid Report
Room Count
Flat Rate/Run of the House
Fenced Rates
17. When a person calls directly to the hotel to book their reservations.
Central Reservation System (CRS)
Seamless Connectivity
In-House Reservation Center
Internet and Web-Based Reservations
18. Speaking the same language within incompatible systems
Role of the Housing Bureau
Smith Travel Research's STAR Reports
Electronic Switch Technology
Pegasus Solutions
19. Guest without reservations needing rooms
Smith Travel Research's STAR Reports
Early Arrivals
Role of the Housing Bureau
Walk-ins
20. Hotel sets up and sells own package to individuals. May be better than the group rate.
Role of the Housing Bureau
Convention and Vistor Bureaus (CVBs)
IT packages
Adjusted Room Count
21. The Airlines
No Show
Smith Travel Research's STAR Reports
Where did we steal Yield Management from?
Internet and Web-Based Reservations
22. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Leisure Guests
Understay
IT packages
Meta-Search Technology
23. Yesterdays stay-overs + today's reserved arrivals
Artificial Intelligence/ Expert Systems
IT packages
Committed Rooms
Global Distribution System (GDS)
24. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Pegasus Solutions
ASAE
Travel Information Management Services (TIMS)
Spread Rate
25. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Four primary functions of ASPs
Adjusting the Room Block
Spread Rate
Role of the Housing Bureau
26. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Leisure Guests
Stayover
Hotelligence Report
Walk-ins
27. Based entirely on historical date. Does not share specific performance date for each competing property.
28. Hurdle point is set - lower rates rejected
Artificial Intelligence/ Expert Systems
Electronic Switch Technology
Nests and Hurdles
Automated Inventory Tracking System
29. The role that airline reservation systems played
Adjusting the Room Block
Hotelligence Report
Central Reservation Office (CRO)
Global Distribution System (GDS)
30. Continuing guest - as per booking
No Show
Stayover
Third Party Travel Sites
Expedia Competitive Price Grid Report
31. More sophisticated - accounting for many issues
Committed Rooms
Flat Rate/Run of the House
Adjusted Room Count
Electronic Switch Technology
32. 100 booked - 40 used means 60% attrition - 40% pick-up
Attrition/Pick-Up Rate
Walk-ins
IT packages
Four Global Distribution System Providers
33. The American Society of Association Executives
Independent Reservation Services
ASAE
Unidentified Delegates
Room Count
34. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Third Party Travel Sites
How many minutes should it take to process a reservation?
Internet and Web-Based Reservations
What are these global distribution system providers worth?
35. The act of controlling rates and restricting occupancy to maximize gross room revenues
Categories of Group Business
Automated Inventory Tracking System
House Count
Yield Management Revolution
36. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Stayover
Expected Departures
Hotel Web Sites
Optional Reservation Data
37. A negotiated discount below the rack rate. Members pick the rate they want to pay
Group Guests
Unidentified Delegates
Spread Rate
Role of Yield Management Systems
38. More rooms sold than available - done deliberately.
Optional Reservation Data
Walking the Guest
Overbooking
Role of the Housing Bureau
39. CRS for hire - used by smaller chains - independent hotels.
Role of Yield Management Systems
Smith Travel Research's STAR Reports
Independent Reservation Services
How many minutes should it take to process a reservation?
40. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Understay
Attrition/Pick-Up Rate
Optional Reservation Data
Convention and Vistor Bureaus (CVBs)
41. Changes in dates - names - numbers - room types etc.
Amendments/alterations to the reservation
Committed Rooms
Walk-ins
Flat Rate/Run of the House
42. History and preferences of that particular guest. Being used more often today
Early Arrivals
ASAE
Guest History Database
IT packages
43. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Where did we steal Yield Management from?
Selling Against Room Block
Smith Travel Research's STAR Reports
What are these global distribution system providers worth?
44. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Stayover
Unidentified Delegates
PHASER complete Access Reports
Smith Travel Research's STAR Reports
45. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
In-House Reservation Center
IT packages
Corporate Guests
Out of Inventory Rooms (OOI)
46. Place and date more important than rate.
Room Count
Group Guests
Out of Order Rooms (OOO)
Four primary functions of ASPs
47. Status of rooms sold and available
Internet and Web-Based Reservations
What are these global distribution system providers worth?
Room Count
Flat Rate/Run of the House
48. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Four primary functions of ASPs
Seamless Connectivity
Selling Against Room Block
Amendments/alterations to the reservation
49. 5-7%
Leisure Guests
House Count
Central Reservation System (CRS)
Overbooking percentage
50. Guests booked to arrive today
Fenced Rates
Walk-ins
Walking the Guest
Expected Arrivals