Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






2. Logical rules that give options based on sensitivity






3. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






4. When a person calls directly to the hotel to book their reservations.






5. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






6. Guest who stay longer than booked






7. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






8. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






9. Estimated over $80 billion. Group delegates spend more dollars.






10. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






11. 5-7%






12. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






13. The Airlines






14. Continuing guest - as per booking






15. Guest who arrive days before booking






16. Place and date more important than rate.






17. Hotel sets up and sells own package to individuals. May be better than the group rate.






18. Guest booked to depart today






19. 100 booked - 40 used means 60% attrition - 40% pick-up






20. 2-3 minutes






21. Faster - more accurate - sells more rooms at higher rates






22. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






23. Needed for large conventions where delegates may stay in many hotels






24. The role that airline reservation systems played






25. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






26. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






27. Guest who leave earlier than expected






28. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






29. Software companies that offer a suite of software applications via Internet-based access.






30. Hurdle point is set - lower rates rejected






31. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






32. Some get suites - some get singles - all pay same rate






33. The American Society of Association Executives






34. More sophisticated - accounting for many issues






35. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






36. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






37. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






38. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






39. Status of rooms sold and available






40. A negotiated discount below the rack rate. Members pick the rate they want to pay






41. CRS for hire - used by smaller chains - independent hotels.






42. The actual office site at which chain reservationists reside.






43. Convention guest who try to get a better rate by using other deals






44. Guest without reservations needing rooms






45. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






46. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






47. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






48. More rooms sold than available - done deliberately.






49. Speaking the same language within incompatible systems






50. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only