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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 5-7%
Overbooking percentage
Electronic Switch Technology
Categories of Group Business
Optional Reservation Data
2. Estimated over $80 billion. Group delegates spend more dollars.
Group Guests
Role of the Housing Bureau
Group Business
Components of the Simple Room Count
3. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Overbooking
Search Engine Optimization
Third Party Travel Sites
Role of Yield Management Systems
4. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Internet and Web-Based Reservations
Travel Information Management Services (TIMS)
What are these global distribution system providers worth?
Components of the Simple Room Count
5. 2-3 minutes
Electronic Switch Technology
Amendments/alterations to the reservation
How many minutes should it take to process a reservation?
Walk-ins
6. Number of guests in hotel
House Count
Internet and Web-Based Reservations
How many minutes should it take to process a reservation?
Central Reservation System (CRS)
7. Guests booked to arrive today
Fenced Rates
No Show
Expected Arrivals
Four Global Distribution System Providers
8. Some get suites - some get singles - all pay same rate
Yield Management Revolution
Flat Rate/Run of the House
Travel Information Management Services (TIMS)
Overstay
9. Convention guest who try to get a better rate by using other deals
Yield Management Revolution
Unidentified Delegates
Artificial Intelligence/ Expert Systems
Central Reservation System (CRS)
10. The actual office site at which chain reservationists reside.
Central Reservation Office (CRO)
Understay
How many minutes should it take to process a reservation?
Adjusting the Room Block
11. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Expected Departures
Stayover
Independent Reservation Services
Automated Inventory Tracking System
12. Continuing guest - as per booking
Seamless Connectivity
Stayover
Expedia Competitive Price Grid Report
Flat Rate/Run of the House
13. The American Society of Association Executives
Adjusted Room Count
Categories of Group Business
ASAE
Committed Rooms
14. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Convention and Vistor Bureaus (CVBs)
Group Guests
Chain Sites
Selling Against Room Block
15. Faster - more accurate - sells more rooms at higher rates
Central Reservation Office (CRO)
Spread Rate
Seamless Connectivity
Early Arrivals
16. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Overbooking
Optional Reservation Data
No Show
IT packages
17. Guest who arrive days before booking
Expected Arrivals
Early Arrivals
Overstay
Four primary functions of ASPs
18. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Hotelligence Report
Artificial Intelligence/ Expert Systems
Fenced Rates
Flat Rate/Run of the House
19. Place and date more important than rate.
Automated Inventory Tracking System
Group Guests
Where did we steal Yield Management from?
IT packages
20. When a person calls directly to the hotel to book their reservations.
In-House Reservation Center
Expedia Competitive Price Grid Report
Components of the Simple Room Count
Artificial Intelligence/ Expert Systems
21. Guest who leave earlier than expected
Understay
Optional Reservation Data
Leisure Guests
Seamless Connectivity
22. History and preferences of that particular guest. Being used more often today
Guest History Database
Understay
Role of Yield Management Systems
Application Service Providers (ASPs)
23. Needed for large conventions where delegates may stay in many hotels
Early Arrivals
Role of the Housing Bureau
Overbooking
What are these global distribution system providers worth?
24. Software companies that offer a suite of software applications via Internet-based access.
Guest History Database
Application Service Providers (ASPs)
Smith Travel Research's STAR Reports
Adjusting the Room Block
25. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Corporate Guests
Hotelligence Report
Adjusting the Room Block
Stayover
26. Speaking the same language within incompatible systems
Electronic Switch Technology
Walking the Guest
In-House Reservation Center
No Show
27. Based entirely on historical date. Does not share specific performance date for each competing property.
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28. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Travel Information Management Services (TIMS)
Meta-Search Technology
Overstay
Role of the Housing Bureau
29. Guest who stay longer than booked
Adjusted Room Count
Convention and Vistor Bureaus (CVBs)
Overstay
Application Service Providers (ASPs)
30. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Categories of Group Business
Flat Rate/Run of the House
Group Guests
Adjusted Room Count
31. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
How many minutes should it take to process a reservation?
Nests and Hurdles
House Count
Four Global Distribution System Providers
32. Guest without reservations needing rooms
Walk-ins
Room Count
Search Engine Optimization
Amendments/alterations to the reservation
33. A negotiated discount below the rack rate. Members pick the rate they want to pay
Spread Rate
Four primary functions of ASPs
Out of Order Rooms (OOO)
Overbooking
34. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Artificial Intelligence/ Expert Systems
Search Engine Optimization
Smith Travel Research's STAR Reports
Flat Rate/Run of the House
35. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Expected Arrivals
Reservations to take
Automated Inventory Tracking System
Seamless Connectivity
36. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Leisure Guests
Where did we steal Yield Management from?
IT packages
Central Reservation Office (CRO)
37. Status of rooms sold and available
Room Count
Yield Management Revolution
Convention and Vistor Bureaus (CVBs)
Committed Rooms
38. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Committed Rooms
Independent Reservation Services
Central Reservation System (CRS)
Overbooking
39. Logical rules that give options based on sensitivity
Out of Order Rooms (OOO)
Adjusted Room Count
Understay
Fenced Rates
40. More rooms sold than available - done deliberately.
Expected Departures
Overbooking
Pegasus Solutions
Room Count
41. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Hotelligence Report
No Show
Chain Sites
Amendments/alterations to the reservation
42. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Smith Travel Research's STAR Reports
Adjusting the Room Block
PHASER complete Access Reports
Out of Order Rooms (OOO)
43. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
No Show
Meta-Search Technology
Room Count
Pegasus Solutions
44. Yesterdays stay-overs + today's reserved arrivals
Committed Rooms
Independent Reservation Services
House Count
Attrition/Pick-Up Rate
45. Changes in dates - names - numbers - room types etc.
Committed Rooms
Corporate Guests
Group Guests
Amendments/alterations to the reservation
46. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Third Party Travel Sites
Adjusting the Room Block
Spread Rate
Internet and Web-Based Reservations
47. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Expedia Competitive Price Grid Report
Room Count
Out of Order Rooms (OOO)
Leisure Guests
48. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Selling Against Room Block
Understay
Group Business
IT packages
49. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Group Guests
What are these global distribution system providers worth?
Out of Order Rooms (OOO)
In-House Reservation Center
50. The role that airline reservation systems played
Global Distribution System (GDS)
Internet and Web-Based Reservations
Overbooking
Walking the Guest