Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






2. Hotel sets up and sells own package to individuals. May be better than the group rate.






3. Guest who arrive days before booking






4. Number of guests in hotel






5. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






6. A negotiated discount below the rack rate. Members pick the rate they want to pay






7. The American Society of Association Executives






8. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






9. Changes in dates - names - numbers - room types etc.






10. History and preferences of that particular guest. Being used more often today






11. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






12. Continuing guest - as per booking






13. The role that airline reservation systems played






14. Estimated over $80 billion. Group delegates spend more dollars.






15. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






16. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






17. 5-7%






18. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






19. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






20. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






21. The act of controlling rates and restricting occupancy to maximize gross room revenues






22. When a person calls directly to the hotel to book their reservations.






23. Hurdle point is set - lower rates rejected






24. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






25. Based entirely on historical date. Does not share specific performance date for each competing property.

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26. Guest who stay longer than booked






27. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






28. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






29. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






30. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






31. Speaking the same language within incompatible systems






32. Faster - more accurate - sells more rooms at higher rates






33. Convention guest who try to get a better rate by using other deals






34. More sophisticated - accounting for many issues






35. 100 booked - 40 used means 60% attrition - 40% pick-up






36. Some get suites - some get singles - all pay same rate






37. Guest who leave earlier than expected






38. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






39. Place and date more important than rate.






40. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






41. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






42. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






43. Needed for large conventions where delegates may stay in many hotels






44. The Airlines






45. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






46. 2-3 minutes






47. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






48. CRS for hire - used by smaller chains - independent hotels.






49. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






50. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.