Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 2-3 minutes






2. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






3. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






4. More rooms sold than available - done deliberately.






5. Faster - more accurate - sells more rooms at higher rates






6. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






7. Based entirely on historical date. Does not share specific performance date for each competing property.


8. The actual office site at which chain reservationists reside.






9. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






10. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






11. The American Society of Association Executives






12. Some get suites - some get singles - all pay same rate






13. Convention guest who try to get a better rate by using other deals






14. A negotiated discount below the rack rate. Members pick the rate they want to pay






15. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






16. Estimated over $80 billion. Group delegates spend more dollars.






17. History and preferences of that particular guest. Being used more often today






18. Hurdle point is set - lower rates rejected






19. 100 booked - 40 used means 60% attrition - 40% pick-up






20. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






21. Logical rules that give options based on sensitivity






22. Guests booked to arrive today






23. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






24. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






25. CRS for hire - used by smaller chains - independent hotels.






26. Guest booked to depart today






27. 5-7%






28. Speaking the same language within incompatible systems






29. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






30. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






31. The Airlines






32. Needed for large conventions where delegates may stay in many hotels






33. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






34. Changes in dates - names - numbers - room types etc.






35. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






36. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






37. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






38. The act of controlling rates and restricting occupancy to maximize gross room revenues






39. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






40. Hotel sets up and sells own package to individuals. May be better than the group rate.






41. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






42. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






43. Software companies that offer a suite of software applications via Internet-based access.






44. When a person calls directly to the hotel to book their reservations.






45. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






46. Guest who stay longer than booked






47. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






48. Guest who arrive days before booking






49. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






50. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations