Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Faster - more accurate - sells more rooms at higher rates






2. Guest booked to depart today






3. Guest without reservations needing rooms






4. Some get suites - some get singles - all pay same rate






5. More sophisticated - accounting for many issues






6. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






7. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






8. Status of rooms sold and available






9. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






10. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






11. A negotiated discount below the rack rate. Members pick the rate they want to pay






12. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






13. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






14. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






15. Based entirely on historical date. Does not share specific performance date for each competing property.


16. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






17. Guest who leave earlier than expected






18. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






19. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






20. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






21. When a person calls directly to the hotel to book their reservations.






22. Needed for large conventions where delegates may stay in many hotels






23. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






24. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






25. Logical rules that give options based on sensitivity






26. The American Society of Association Executives






27. Convention guest who try to get a better rate by using other deals






28. Number of guests in hotel






29. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






30. Guests booked to arrive today






31. 2-3 minutes






32. CRS for hire - used by smaller chains - independent hotels.






33. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






34. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






35. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






36. 100 booked - 40 used means 60% attrition - 40% pick-up






37. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






38. Hotel sets up and sells own package to individuals. May be better than the group rate.






39. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






40. Continuing guest - as per booking






41. Place and date more important than rate.






42. More rooms sold than available - done deliberately.






43. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






44. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






45. The act of controlling rates and restricting occupancy to maximize gross room revenues






46. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






47. Speaking the same language within incompatible systems






48. Guest who stay longer than booked






49. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






50. History and preferences of that particular guest. Being used more often today