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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Needed for large conventions where delegates may stay in many hotels
Role of Yield Management Systems
Overbooking percentage
Role of the Housing Bureau
Pegasus Solutions
2. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Chain Sites
Components of the Simple Room Count
Reservations to take
What are these global distribution system providers worth?
3. The act of controlling rates and restricting occupancy to maximize gross room revenues
Yield Management Revolution
Hotel Web Sites
Expedia Competitive Price Grid Report
Expected Departures
4. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
No Show
How many minutes should it take to process a reservation?
Corporate Guests
Independent Reservation Services
5. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Artificial Intelligence/ Expert Systems
Adjusting the Room Block
Guest History Database
Expected Arrivals
6. 100 booked - 40 used means 60% attrition - 40% pick-up
Convention and Vistor Bureaus (CVBs)
Stayover
Attrition/Pick-Up Rate
Overbooking percentage
7. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Expedia Competitive Price Grid Report
Understay
Meta-Search Technology
Automated Inventory Tracking System
8. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Reservations to take
Application Service Providers (ASPs)
Pegasus Solutions
Selling Against Room Block
9. A negotiated discount below the rack rate. Members pick the rate they want to pay
Out of Order Rooms (OOO)
Spread Rate
Nests and Hurdles
Corporate Guests
10. 2-3 minutes
How many minutes should it take to process a reservation?
Understay
Group Guests
Overbooking percentage
11. Changes in dates - names - numbers - room types etc.
Amendments/alterations to the reservation
Pegasus Solutions
Optional Reservation Data
Room Count
12. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Amendments/alterations to the reservation
In-House Reservation Center
What are these global distribution system providers worth?
Selling Against Room Block
13. Status of rooms sold and available
Meta-Search Technology
Expected Arrivals
Room Count
Automated Inventory Tracking System
14. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Expected Arrivals
Search Engine Optimization
PHASER complete Access Reports
Components of the Simple Room Count
15. Software companies that offer a suite of software applications via Internet-based access.
Four Global Distribution System Providers
Application Service Providers (ASPs)
Selling Against Room Block
Components of the Simple Room Count
16. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Guest History Database
Committed Rooms
Adjusting the Room Block
Hotel Web Sites
17. Guests booked to arrive today
Overstay
Four Global Distribution System Providers
Leisure Guests
Expected Arrivals
18. Number of guests in hotel
Global Distribution System (GDS)
House Count
Optional Reservation Data
Selling Against Room Block
19. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Hotel Web Sites
Corporate Guests
What are these global distribution system providers worth?
Walking the Guest
20. Guest who stay longer than booked
Overstay
Overbooking
Four Global Distribution System Providers
Understay
21. The Airlines
Where did we steal Yield Management from?
Automated Inventory Tracking System
Seamless Connectivity
Meta-Search Technology
22. Some get suites - some get singles - all pay same rate
PHASER complete Access Reports
Flat Rate/Run of the House
Independent Reservation Services
Role of Yield Management Systems
23. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Group Business
What are these global distribution system providers worth?
Categories of Group Business
Corporate Guests
24. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Out of Inventory Rooms (OOI)
Electronic Switch Technology
Expedia Competitive Price Grid Report
Automated Inventory Tracking System
25. Logical rules that give options based on sensitivity
Overstay
IT packages
Nests and Hurdles
Fenced Rates
26. The American Society of Association Executives
Group Business
ASAE
Categories of Group Business
House Count
27. Yesterdays stay-overs + today's reserved arrivals
Guest History Database
Global Distribution System (GDS)
Committed Rooms
Third Party Travel Sites
28. When a person calls directly to the hotel to book their reservations.
In-House Reservation Center
Hotel Web Sites
Yield Management Revolution
Amendments/alterations to the reservation
29. Guest without reservations needing rooms
Components of the Simple Room Count
Selling Against Room Block
Walk-ins
Adjusting the Room Block
30. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Fenced Rates
Room Count
Role of Yield Management Systems
Overbooking percentage
31. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Out of Inventory Rooms (OOI)
Expedia Competitive Price Grid Report
ASAE
Role of Yield Management Systems
32. 5-7%
Corporate Guests
PHASER complete Access Reports
Overbooking percentage
Walk-ins
33. Convention guest who try to get a better rate by using other deals
Four primary functions of ASPs
IT packages
Unidentified Delegates
Walking the Guest
34. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Stayover
Attrition/Pick-Up Rate
Walking the Guest
Selling Against Room Block
35. Guest booked to depart today
Central Reservation System (CRS)
Expected Departures
Components of the Simple Room Count
Where did we steal Yield Management from?
36. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Reservations to take
House Count
Central Reservation System (CRS)
Convention and Vistor Bureaus (CVBs)
37. History and preferences of that particular guest. Being used more often today
Guest History Database
Four Global Distribution System Providers
Overstay
In-House Reservation Center
38. Based entirely on historical date. Does not share specific performance date for each competing property.
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39. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Expedia Competitive Price Grid Report
Internet and Web-Based Reservations
Overstay
Four primary functions of ASPs
40. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Central Reservation System (CRS)
Chain Sites
Spread Rate
Central Reservation Office (CRO)
41. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Expected Arrivals
Automated Inventory Tracking System
Pegasus Solutions
Group Guests
42. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Adjusted Room Count
PHASER complete Access Reports
Understay
Electronic Switch Technology
43. More sophisticated - accounting for many issues
Overbooking percentage
Adjusted Room Count
How many minutes should it take to process a reservation?
Central Reservation Office (CRO)
44. Hotel sets up and sells own package to individuals. May be better than the group rate.
Attrition/Pick-Up Rate
Early Arrivals
Adjusted Room Count
IT packages
45. Speaking the same language within incompatible systems
Electronic Switch Technology
Out of Inventory Rooms (OOI)
Expedia Competitive Price Grid Report
Guest History Database
46. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
IT packages
Categories of Group Business
Automated Inventory Tracking System
Components of the Simple Room Count
47. Guest who arrive days before booking
Smith Travel Research's STAR Reports
Pegasus Solutions
Internet and Web-Based Reservations
Early Arrivals
48. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Central Reservation System (CRS)
PHASER complete Access Reports
Selling Against Room Block
In-House Reservation Center
49. The role that airline reservation systems played
Global Distribution System (GDS)
Group Business
Seamless Connectivity
Overbooking percentage
50. The actual office site at which chain reservationists reside.
Central Reservation Office (CRO)
Group Business
Room Count
Artificial Intelligence/ Expert Systems