Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






2. CRS for hire - used by smaller chains - independent hotels.






3. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






4. A negotiated discount below the rack rate. Members pick the rate they want to pay






5. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






6. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






7. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






8. Changes in dates - names - numbers - room types etc.






9. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






10. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






11. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






12. Hotel sets up and sells own package to individuals. May be better than the group rate.






13. Guest booked to depart today






14. Guest who arrive days before booking






15. Continuing guest - as per booking






16. Guests booked to arrive today






17. The Airlines






18. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






19. Status of rooms sold and available






20. Some get suites - some get singles - all pay same rate






21. Place and date more important than rate.






22. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






23. The act of controlling rates and restricting occupancy to maximize gross room revenues






24. More rooms sold than available - done deliberately.






25. The actual office site at which chain reservationists reside.






26. When a person calls directly to the hotel to book their reservations.






27. Speaking the same language within incompatible systems






28. Needed for large conventions where delegates may stay in many hotels






29. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






30. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






31. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






32. Yesterdays stay-overs + today's reserved arrivals






33. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






34. Faster - more accurate - sells more rooms at higher rates






35. Logical rules that give options based on sensitivity






36. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






37. 100 booked - 40 used means 60% attrition - 40% pick-up






38. The American Society of Association Executives






39. Hurdle point is set - lower rates rejected






40. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






41. More sophisticated - accounting for many issues






42. Guest who leave earlier than expected






43. Guest without reservations needing rooms






44. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






45. Estimated over $80 billion. Group delegates spend more dollars.






46. Guest who stay longer than booked






47. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






48. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






49. Software companies that offer a suite of software applications via Internet-based access.






50. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage