Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. History and preferences of that particular guest. Being used more often today






2. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






3. Guest who leave earlier than expected






4. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






5. Continuing guest - as per booking






6. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






7. Changes in dates - names - numbers - room types etc.






8. Some get suites - some get singles - all pay same rate






9. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






10. When a person calls directly to the hotel to book their reservations.






11. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






12. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






13. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






14. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






15. Logical rules that give options based on sensitivity






16. Hurdle point is set - lower rates rejected






17. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






18. Software companies that offer a suite of software applications via Internet-based access.






19. The American Society of Association Executives






20. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






21. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






22. Guest without reservations needing rooms






23. Guest who stay longer than booked






24. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






25. Guest booked to depart today






26. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






27. Yesterdays stay-overs + today's reserved arrivals






28. Status of rooms sold and available






29. Number of guests in hotel






30. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






31. 2-3 minutes






32. Needed for large conventions where delegates may stay in many hotels






33. Guests booked to arrive today






34. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






35. The act of controlling rates and restricting occupancy to maximize gross room revenues






36. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






37. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






38. Guest who arrive days before booking






39. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






40. Estimated over $80 billion. Group delegates spend more dollars.






41. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






42. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






43. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






44. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






45. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






46. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






47. The actual office site at which chain reservationists reside.






48. More rooms sold than available - done deliberately.






49. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






50. The role that airline reservation systems played