Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






2. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






3. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






4. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






5. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






6. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






7. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






8. History and preferences of that particular guest. Being used more often today






9. Number of guests in hotel






10. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






11. The Airlines






12. Place and date more important than rate.






13. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






14. Estimated over $80 billion. Group delegates spend more dollars.






15. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






16. Hurdle point is set - lower rates rejected






17. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






18. Yesterdays stay-overs + today's reserved arrivals






19. More rooms sold than available - done deliberately.






20. When a person calls directly to the hotel to book their reservations.






21. Needed for large conventions where delegates may stay in many hotels






22. The act of controlling rates and restricting occupancy to maximize gross room revenues






23. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






24. Guest who arrive days before booking






25. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






26. Guest who stay longer than booked






27. Software companies that offer a suite of software applications via Internet-based access.






28. 2-3 minutes






29. CRS for hire - used by smaller chains - independent hotels.






30. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






31. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






32. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






33. 5-7%






34. Faster - more accurate - sells more rooms at higher rates






35. Convention guest who try to get a better rate by using other deals






36. The actual office site at which chain reservationists reside.






37. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






38. 100 booked - 40 used means 60% attrition - 40% pick-up






39. Changes in dates - names - numbers - room types etc.






40. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






41. Guest booked to depart today






42. Status of rooms sold and available






43. Some get suites - some get singles - all pay same rate






44. Hotel sets up and sells own package to individuals. May be better than the group rate.






45. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






46. More sophisticated - accounting for many issues






47. A negotiated discount below the rack rate. Members pick the rate they want to pay






48. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






49. Logical rules that give options based on sensitivity






50. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.