Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






2. Guest booked to depart today






3. Number of guests in hotel






4. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






5. The actual office site at which chain reservationists reside.






6. Guest without reservations needing rooms






7. Guests booked to arrive today






8. The American Society of Association Executives






9. The Airlines






10. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






11. Hurdle point is set - lower rates rejected






12. Guest who stay longer than booked






13. Status of rooms sold and available






14. The role that airline reservation systems played






15. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






16. Guest who leave earlier than expected






17. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






18. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






19. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






20. Hotel sets up and sells own package to individuals. May be better than the group rate.






21. 100 booked - 40 used means 60% attrition - 40% pick-up






22. More sophisticated - accounting for many issues






23. Logical rules that give options based on sensitivity






24. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






25. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






26. History and preferences of that particular guest. Being used more often today






27. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






28. Continuing guest - as per booking






29. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






30. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






31. Convention guest who try to get a better rate by using other deals






32. Guest who arrive days before booking






33. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






34. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






35. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






36. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






37. When a person calls directly to the hotel to book their reservations.






38. Estimated over $80 billion. Group delegates spend more dollars.






39. Some get suites - some get singles - all pay same rate






40. Based entirely on historical date. Does not share specific performance date for each competing property.

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41. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






42. Speaking the same language within incompatible systems






43. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






44. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






45. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






46. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






47. 5-7%






48. Software companies that offer a suite of software applications via Internet-based access.






49. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






50. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)