Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






2. Software companies that offer a suite of software applications via Internet-based access.






3. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






4. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






5. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






6. Logical rules that give options based on sensitivity






7. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






8. Status of rooms sold and available






9. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






10. CRS for hire - used by smaller chains - independent hotels.






11. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






12. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






13. Guest without reservations needing rooms






14. A negotiated discount below the rack rate. Members pick the rate they want to pay






15. Place and date more important than rate.






16. Convention guest who try to get a better rate by using other deals






17. Guest who stay longer than booked






18. Some get suites - some get singles - all pay same rate






19. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






20. Guest who leave earlier than expected






21. Based entirely on historical date. Does not share specific performance date for each competing property.


22. Estimated over $80 billion. Group delegates spend more dollars.






23. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






24. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






25. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






26. The Airlines






27. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






28. 100 booked - 40 used means 60% attrition - 40% pick-up






29. More rooms sold than available - done deliberately.






30. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






31. Continuing guest - as per booking






32. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






33. Faster - more accurate - sells more rooms at higher rates






34. More sophisticated - accounting for many issues






35. The American Society of Association Executives






36. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






37. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






38. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






39. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






40. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






41. 2-3 minutes






42. Needed for large conventions where delegates may stay in many hotels






43. Hurdle point is set - lower rates rejected






44. Speaking the same language within incompatible systems






45. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






46. Changes in dates - names - numbers - room types etc.






47. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






48. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






49. 5-7%






50. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.