Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest booked to depart today






2. Hotel sets up and sells own package to individuals. May be better than the group rate.






3. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






4. When a person calls directly to the hotel to book their reservations.






5. Guest who arrive days before booking






6. Guest who stay longer than booked






7. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






8. The Airlines






9. Continuing guest - as per booking






10. 5-7%






11. Needed for large conventions where delegates may stay in many hotels






12. History and preferences of that particular guest. Being used more often today






13. Place and date more important than rate.






14. The role that airline reservation systems played






15. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






16. Speaking the same language within incompatible systems






17. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






18. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






19. A negotiated discount below the rack rate. Members pick the rate they want to pay






20. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






21. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






22. CRS for hire - used by smaller chains - independent hotels.






23. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






24. More rooms sold than available - done deliberately.






25. More sophisticated - accounting for many issues






26. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






27. Yesterdays stay-overs + today's reserved arrivals






28. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






29. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






30. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






31. Changes in dates - names - numbers - room types etc.






32. Guest who leave earlier than expected






33. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






34. The actual office site at which chain reservationists reside.






35. Hurdle point is set - lower rates rejected






36. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






37. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






38. The American Society of Association Executives






39. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






40. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






41. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






42. Estimated over $80 billion. Group delegates spend more dollars.






43. Guest without reservations needing rooms






44. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






45. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






46. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






47. The act of controlling rates and restricting occupancy to maximize gross room revenues






48. 2-3 minutes






49. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






50. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals