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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






2. A negotiated discount below the rack rate. Members pick the rate they want to pay






3. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






4. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






5. 2-3 minutes






6. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






7. Based entirely on historical date. Does not share specific performance date for each competing property.

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8. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






9. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






10. History and preferences of that particular guest. Being used more often today






11. Status of rooms sold and available






12. Guest booked to depart today






13. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






14. Yesterdays stay-overs + today's reserved arrivals






15. 100 booked - 40 used means 60% attrition - 40% pick-up






16. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






17. CRS for hire - used by smaller chains - independent hotels.






18. Software companies that offer a suite of software applications via Internet-based access.






19. More sophisticated - accounting for many issues






20. The American Society of Association Executives






21. Guest who leave earlier than expected






22. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






23. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






24. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






25. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






26. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






27. Speaking the same language within incompatible systems






28. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






29. The actual office site at which chain reservationists reside.






30. Guest who arrive days before booking






31. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






32. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






33. The Airlines






34. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






35. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






36. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






37. Guest who stay longer than booked






38. Hurdle point is set - lower rates rejected






39. 5-7%






40. Logical rules that give options based on sensitivity






41. Guests booked to arrive today






42. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






43. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






44. More rooms sold than available - done deliberately.






45. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






46. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






47. Changes in dates - names - numbers - room types etc.






48. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






49. Guest without reservations needing rooms






50. Some get suites - some get singles - all pay same rate







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Can you answer 50 questions in 15 minutes?


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