Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. More rooms sold than available - done deliberately.






2. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






3. Number of guests in hotel






4. Hurdle point is set - lower rates rejected






5. Needed for large conventions where delegates may stay in many hotels






6. Guests booked to arrive today






7. Guest who stay longer than booked






8. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






9. The role that airline reservation systems played






10. Convention guest who try to get a better rate by using other deals






11. Faster - more accurate - sells more rooms at higher rates






12. History and preferences of that particular guest. Being used more often today






13. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






14. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






15. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






16. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






17. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






18. When a person calls directly to the hotel to book their reservations.






19. Guest booked to depart today






20. Speaking the same language within incompatible systems






21. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






22. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






23. Estimated over $80 billion. Group delegates spend more dollars.






24. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






25. Hotel sets up and sells own package to individuals. May be better than the group rate.






26. CRS for hire - used by smaller chains - independent hotels.






27. The Airlines






28. The actual office site at which chain reservationists reside.






29. More sophisticated - accounting for many issues






30. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






31. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






32. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






33. Based entirely on historical date. Does not share specific performance date for each competing property.

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34. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






35. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






36. The American Society of Association Executives






37. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






38. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






39. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






40. 2-3 minutes






41. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






42. Changes in dates - names - numbers - room types etc.






43. 100 booked - 40 used means 60% attrition - 40% pick-up






44. Guest who leave earlier than expected






45. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






46. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






47. Continuing guest - as per booking






48. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






49. Status of rooms sold and available






50. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals