Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. History and preferences of that particular guest. Being used more often today






2. The act of controlling rates and restricting occupancy to maximize gross room revenues






3. Software companies that offer a suite of software applications via Internet-based access.






4. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






5. Faster - more accurate - sells more rooms at higher rates






6. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






7. Place and date more important than rate.






8. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






9. Status of rooms sold and available






10. The role that airline reservation systems played






11. Needed for large conventions where delegates may stay in many hotels






12. Based entirely on historical date. Does not share specific performance date for each competing property.


13. The actual office site at which chain reservationists reside.






14. Guest without reservations needing rooms






15. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






16. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






17. Guest who stay longer than booked






18. Yesterdays stay-overs + today's reserved arrivals






19. More rooms sold than available - done deliberately.






20. More sophisticated - accounting for many issues






21. A negotiated discount below the rack rate. Members pick the rate they want to pay






22. Hotel sets up and sells own package to individuals. May be better than the group rate.






23. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






24. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






25. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






26. Guest who arrive days before booking






27. When a person calls directly to the hotel to book their reservations.






28. Convention guest who try to get a better rate by using other deals






29. The Airlines






30. Speaking the same language within incompatible systems






31. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






32. 100 booked - 40 used means 60% attrition - 40% pick-up






33. CRS for hire - used by smaller chains - independent hotels.






34. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






35. Guest who leave earlier than expected






36. The American Society of Association Executives






37. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






38. Hurdle point is set - lower rates rejected






39. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






40. 2-3 minutes






41. 5-7%






42. Estimated over $80 billion. Group delegates spend more dollars.






43. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






44. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






45. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






46. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






47. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






48. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






49. Some get suites - some get singles - all pay same rate






50. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences