Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Hurdle point is set - lower rates rejected






2. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






3. Status of rooms sold and available






4. Logical rules that give options based on sensitivity






5. The actual office site at which chain reservationists reside.






6. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






7. Hotel sets up and sells own package to individuals. May be better than the group rate.






8. History and preferences of that particular guest. Being used more often today






9. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






10. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






11. Yesterdays stay-overs + today's reserved arrivals






12. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






13. Estimated over $80 billion. Group delegates spend more dollars.






14. When a person calls directly to the hotel to book their reservations.






15. The Airlines






16. Guest without reservations needing rooms






17. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






18. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






19. Changes in dates - names - numbers - room types etc.






20. Number of guests in hotel






21. Convention guest who try to get a better rate by using other deals






22. More sophisticated - accounting for many issues






23. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






24. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






25. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






26. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






27. 2-3 minutes






28. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






29. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






30. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






31. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






32. CRS for hire - used by smaller chains - independent hotels.






33. Speaking the same language within incompatible systems






34. Guest who leave earlier than expected






35. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






36. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






37. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






38. Guests booked to arrive today






39. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






40. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






41. Guest booked to depart today






42. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






43. Software companies that offer a suite of software applications via Internet-based access.






44. Guest who stay longer than booked






45. Based entirely on historical date. Does not share specific performance date for each competing property.

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46. Place and date more important than rate.






47. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






48. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






49. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






50. A negotiated discount below the rack rate. Members pick the rate they want to pay