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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






2. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






3. Guest who leave earlier than expected






4. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






5. History and preferences of that particular guest. Being used more often today






6. Yesterdays stay-overs + today's reserved arrivals






7. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






8. Convention guest who try to get a better rate by using other deals






9. Continuing guest - as per booking






10. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






11. Faster - more accurate - sells more rooms at higher rates






12. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






13. Needed for large conventions where delegates may stay in many hotels






14. Changes in dates - names - numbers - room types etc.






15. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






16. Logical rules that give options based on sensitivity






17. Software companies that offer a suite of software applications via Internet-based access.






18. Status of rooms sold and available






19. Speaking the same language within incompatible systems






20. Based entirely on historical date. Does not share specific performance date for each competing property.

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21. 5-7%






22. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






23. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






24. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






25. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






26. CRS for hire - used by smaller chains - independent hotels.






27. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






28. 2-3 minutes






29. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






30. The act of controlling rates and restricting occupancy to maximize gross room revenues






31. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






32. The role that airline reservation systems played






33. Place and date more important than rate.






34. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






35. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






36. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






37. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






38. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






39. Guest who stay longer than booked






40. More rooms sold than available - done deliberately.






41. Estimated over $80 billion. Group delegates spend more dollars.






42. A negotiated discount below the rack rate. Members pick the rate they want to pay






43. The Airlines






44. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






45. Number of guests in hotel






46. Hurdle point is set - lower rates rejected






47. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






48. Guest booked to depart today






49. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






50. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






Can you answer 50 questions in 15 minutes?



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