Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest who stay longer than booked






2. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






3. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






4. The Airlines






5. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






6. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






7. Guest booked to depart today






8. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






9. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






10. Guest who arrive days before booking






11. Software companies that offer a suite of software applications via Internet-based access.






12. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






13. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






14. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






15. The act of controlling rates and restricting occupancy to maximize gross room revenues






16. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






17. Guest who leave earlier than expected






18. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






19. Based entirely on historical date. Does not share specific performance date for each competing property.

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


20. CRS for hire - used by smaller chains - independent hotels.






21. Continuing guest - as per booking






22. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






23. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






24. More sophisticated - accounting for many issues






25. 5-7%






26. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






27. Some get suites - some get singles - all pay same rate






28. The actual office site at which chain reservationists reside.






29. Guest without reservations needing rooms






30. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






31. Number of guests in hotel






32. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






33. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






34. The role that airline reservation systems played






35. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






36. 2-3 minutes






37. Hotel sets up and sells own package to individuals. May be better than the group rate.






38. More rooms sold than available - done deliberately.






39. Status of rooms sold and available






40. When a person calls directly to the hotel to book their reservations.






41. Guests booked to arrive today






42. Hurdle point is set - lower rates rejected






43. Logical rules that give options based on sensitivity






44. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






45. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






46. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






47. 100 booked - 40 used means 60% attrition - 40% pick-up






48. Yesterdays stay-overs + today's reserved arrivals






49. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






50. The American Society of Association Executives