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Hotel Front Office Management

Subject : hospitality
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Needed for large conventions where delegates may stay in many hotels

2. Place and date more important than rate.

3. More rooms sold than available - done deliberately.

4. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.

5. A negotiated discount below the rack rate. Members pick the rate they want to pay

6. The American Society of Association Executives

7. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations

8. Guest who leave earlier than expected

9. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas

10. Changes in dates - names - numbers - room types etc.

11. The actual office site at which chain reservationists reside.

12. Guests booked to arrive today

13. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals

14. 5-7%

15. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.

16. Logical rules that give options based on sensitivity

17. CRS for hire - used by smaller chains - independent hotels.

18. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage

19. History and preferences of that particular guest. Being used more often today

20. The Airlines

21. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set

22. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation

23. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.

24. Continuing guest - as per booking

25. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals

26. The lodging industry's oldest and most popular provider of ASP Central Reservations software.

27. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only

28. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows

29. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.

30. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address

31. More sophisticated - accounting for many issues

32. When a person calls directly to the hotel to book their reservations.

33. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions

34. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)

35. 2-3 minutes

36. Number of guests in hotel

37. Status of rooms sold and available

38. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site

39. Software companies that offer a suite of software applications via Internet-based access.

40. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)

41. Guest who stay longer than booked

42. The act of controlling rates and restricting occupancy to maximize gross room revenues

43. Based entirely on historical date. Does not share specific performance date for each competing property.

44. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set

45. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan

46. Guest who arrive days before booking

47. The role that airline reservation systems played

48. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.

49. Guest without reservations needing rooms

50. Convention guest who try to get a better rate by using other deals