Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. More sophisticated - accounting for many issues






2. Guest without reservations needing rooms






3. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






4. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






5. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






6. The act of controlling rates and restricting occupancy to maximize gross room revenues






7. Convention guest who try to get a better rate by using other deals






8. Estimated over $80 billion. Group delegates spend more dollars.






9. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






10. When a person calls directly to the hotel to book their reservations.






11. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






12. Speaking the same language within incompatible systems






13. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






14. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






15. Changes in dates - names - numbers - room types etc.






16. The American Society of Association Executives






17. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






18. Hotel sets up and sells own package to individuals. May be better than the group rate.






19. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






20. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






21. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






22. Based entirely on historical date. Does not share specific performance date for each competing property.

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23. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






24. History and preferences of that particular guest. Being used more often today






25. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






26. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






27. Number of guests in hotel






28. 2-3 minutes






29. Faster - more accurate - sells more rooms at higher rates






30. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






31. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






32. Status of rooms sold and available






33. Guest booked to depart today






34. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






35. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






36. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






37. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






38. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






39. A negotiated discount below the rack rate. Members pick the rate they want to pay






40. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






41. More rooms sold than available - done deliberately.






42. The Airlines






43. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






44. Guests booked to arrive today






45. Software companies that offer a suite of software applications via Internet-based access.






46. The role that airline reservation systems played






47. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






48. Hurdle point is set - lower rates rejected






49. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






50. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul