Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Speaking the same language within incompatible systems






2. The Airlines






3. Faster - more accurate - sells more rooms at higher rates






4. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






5. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






6. Hotel sets up and sells own package to individuals. May be better than the group rate.






7. Changes in dates - names - numbers - room types etc.






8. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






9. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






10. The American Society of Association Executives






11. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






12. More rooms sold than available - done deliberately.






13. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






14. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






15. Guest without reservations needing rooms






16. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






17. Some get suites - some get singles - all pay same rate






18. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






19. Guests booked to arrive today






20. The role that airline reservation systems played






21. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






22. The act of controlling rates and restricting occupancy to maximize gross room revenues






23. Number of guests in hotel






24. The actual office site at which chain reservationists reside.






25. Guest who arrive days before booking






26. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






27. 2-3 minutes






28. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






29. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






30. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






31. Estimated over $80 billion. Group delegates spend more dollars.






32. History and preferences of that particular guest. Being used more often today






33. When a person calls directly to the hotel to book their reservations.






34. Needed for large conventions where delegates may stay in many hotels






35. Guest who stay longer than booked






36. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






37. Continuing guest - as per booking






38. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






39. Logical rules that give options based on sensitivity






40. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






41. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






42. 5-7%






43. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






44. More sophisticated - accounting for many issues






45. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






46. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






47. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






48. 100 booked - 40 used means 60% attrition - 40% pick-up






49. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






50. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions