Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






2. A negotiated discount below the rack rate. Members pick the rate they want to pay






3. Guest without reservations needing rooms






4. Yesterdays stay-overs + today's reserved arrivals






5. Estimated over $80 billion. Group delegates spend more dollars.






6. Changes in dates - names - numbers - room types etc.






7. Software companies that offer a suite of software applications via Internet-based access.






8. Guest who leave earlier than expected






9. Convention guest who try to get a better rate by using other deals






10. Some get suites - some get singles - all pay same rate






11. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






12. The act of controlling rates and restricting occupancy to maximize gross room revenues






13. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






14. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






15. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






16. Faster - more accurate - sells more rooms at higher rates






17. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






18. 100 booked - 40 used means 60% attrition - 40% pick-up






19. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






20. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






21. 2-3 minutes






22. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






23. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






24. The actual office site at which chain reservationists reside.






25. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






26. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






27. The Airlines






28. 5-7%






29. Guest who stay longer than booked






30. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






31. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






32. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






33. More rooms sold than available - done deliberately.






34. Continuing guest - as per booking






35. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






36. Guest who arrive days before booking






37. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






38. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






39. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






40. Status of rooms sold and available






41. Logical rules that give options based on sensitivity






42. The role that airline reservation systems played






43. Based entirely on historical date. Does not share specific performance date for each competing property.


44. More sophisticated - accounting for many issues






45. Hotel sets up and sells own package to individuals. May be better than the group rate.






46. Needed for large conventions where delegates may stay in many hotels






47. Guest booked to depart today






48. When a person calls directly to the hotel to book their reservations.






49. The American Society of Association Executives






50. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.