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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Convention guest who try to get a better rate by using other deals
Selling Against Room Block
Adjusted Room Count
Chain Sites
Unidentified Delegates
2. More rooms sold than available - done deliberately.
Automated Inventory Tracking System
ASAE
Reservations to take
Overbooking
3. Guest without reservations needing rooms
Walk-ins
No Show
Leisure Guests
Independent Reservation Services
4. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Nests and Hurdles
Independent Reservation Services
Committed Rooms
Corporate Guests
5. When a person calls directly to the hotel to book their reservations.
In-House Reservation Center
Stayover
Four Global Distribution System Providers
Yield Management Revolution
6. 2-3 minutes
How many minutes should it take to process a reservation?
Internet and Web-Based Reservations
In-House Reservation Center
Committed Rooms
7. Speaking the same language within incompatible systems
Chain Sites
Fenced Rates
Out of Order Rooms (OOO)
Electronic Switch Technology
8. The role that airline reservation systems played
Corporate Guests
Attrition/Pick-Up Rate
Global Distribution System (GDS)
Chain Sites
9. The act of controlling rates and restricting occupancy to maximize gross room revenues
Corporate Guests
ASAE
Role of the Housing Bureau
Yield Management Revolution
10. Place and date more important than rate.
Overbooking percentage
Group Guests
Walking the Guest
Convention and Vistor Bureaus (CVBs)
11. Status of rooms sold and available
Role of Yield Management Systems
Walk-ins
Overbooking percentage
Room Count
12. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Overbooking
Artificial Intelligence/ Expert Systems
Walking the Guest
Attrition/Pick-Up Rate
13. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Hotel Web Sites
Application Service Providers (ASPs)
Components of the Simple Room Count
Out of Order Rooms (OOO)
14. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Expected Arrivals
Adjusting the Room Block
Leisure Guests
In-House Reservation Center
15. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Yield Management Revolution
Overstay
Convention and Vistor Bureaus (CVBs)
Leisure Guests
16. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Overbooking percentage
Stayover
Out of Inventory Rooms (OOI)
No Show
17. The actual office site at which chain reservationists reside.
Central Reservation Office (CRO)
In-House Reservation Center
Yield Management Revolution
Understay
18. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
PHASER complete Access Reports
Seamless Connectivity
Stayover
ASAE
19. A negotiated discount below the rack rate. Members pick the rate they want to pay
Walking the Guest
Role of Yield Management Systems
Application Service Providers (ASPs)
Spread Rate
20. Hotel sets up and sells own package to individuals. May be better than the group rate.
IT packages
Early Arrivals
Stayover
How many minutes should it take to process a reservation?
21. Changes in dates - names - numbers - room types etc.
Automated Inventory Tracking System
House Count
Amendments/alterations to the reservation
ASAE
22. History and preferences of that particular guest. Being used more often today
Four primary functions of ASPs
Guest History Database
Spread Rate
Expected Departures
23. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Expected Arrivals
Corporate Guests
Walking the Guest
Artificial Intelligence/ Expert Systems
24. Guests booked to arrive today
Attrition/Pick-Up Rate
Application Service Providers (ASPs)
Unidentified Delegates
Expected Arrivals
25. 5-7%
Spread Rate
Understay
Four Global Distribution System Providers
Overbooking percentage
26. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Overbooking
Early Arrivals
Role of the Housing Bureau
Automated Inventory Tracking System
27. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Reservations to take
Expected Arrivals
Automated Inventory Tracking System
ASAE
28. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
IT packages
Flat Rate/Run of the House
Seamless Connectivity
Optional Reservation Data
29. 100 booked - 40 used means 60% attrition - 40% pick-up
Categories of Group Business
Corporate Guests
Attrition/Pick-Up Rate
Flat Rate/Run of the House
30. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
No Show
Expected Arrivals
Expedia Competitive Price Grid Report
House Count
31. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Expedia Competitive Price Grid Report
Internet and Web-Based Reservations
Overbooking
Chain Sites
32. Hurdle point is set - lower rates rejected
Yield Management Revolution
Leisure Guests
Smith Travel Research's STAR Reports
Nests and Hurdles
33. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Pegasus Solutions
Hotel Web Sites
Guest History Database
Categories of Group Business
34. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Adjusting the Room Block
Selling Against Room Block
Attrition/Pick-Up Rate
Travel Information Management Services (TIMS)
35. Guest booked to depart today
Hotelligence Report
Hotel Web Sites
Expected Departures
Out of Order Rooms (OOO)
36. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Overstay
Internet and Web-Based Reservations
Role of the Housing Bureau
Hotel Web Sites
37. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Pegasus Solutions
Attrition/Pick-Up Rate
In-House Reservation Center
Chain Sites
38. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Meta-Search Technology
Role of Yield Management Systems
Application Service Providers (ASPs)
Components of the Simple Room Count
39. The American Society of Association Executives
ASAE
Out of Inventory Rooms (OOI)
Automated Inventory Tracking System
Unidentified Delegates
40. CRS for hire - used by smaller chains - independent hotels.
Group Guests
Independent Reservation Services
Smith Travel Research's STAR Reports
ASAE
41. Guest who leave earlier than expected
Understay
Optional Reservation Data
Group Business
Smith Travel Research's STAR Reports
42. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Central Reservation System (CRS)
Components of the Simple Room Count
Nests and Hurdles
Unidentified Delegates
43. Software companies that offer a suite of software applications via Internet-based access.
Role of Yield Management Systems
Expedia Competitive Price Grid Report
Artificial Intelligence/ Expert Systems
Application Service Providers (ASPs)
44. Logical rules that give options based on sensitivity
Fenced Rates
ASAE
Four primary functions of ASPs
Third Party Travel Sites
45. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Adjusting the Room Block
Expected Departures
Internet and Web-Based Reservations
Hotel Web Sites
46. Estimated over $80 billion. Group delegates spend more dollars.
Travel Information Management Services (TIMS)
Adjusted Room Count
Group Business
Optional Reservation Data
47. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Selling Against Room Block
Central Reservation System (CRS)
Expected Departures
Room Count
48. The Airlines
Travel Information Management Services (TIMS)
Chain Sites
Where did we steal Yield Management from?
Early Arrivals
49. Faster - more accurate - sells more rooms at higher rates
Global Distribution System (GDS)
Seamless Connectivity
Amendments/alterations to the reservation
Fenced Rates
50. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Search Engine Optimization
Fenced Rates
Four primary functions of ASPs
Stayover