Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guests booked to arrive today






2. Guest without reservations needing rooms






3. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






4. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






5. Guest booked to depart today






6. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






7. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






8. Guest who stay longer than booked






9. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






10. The act of controlling rates and restricting occupancy to maximize gross room revenues






11. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






12. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






13. 5-7%






14. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






15. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






16. Logical rules that give options based on sensitivity






17. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






18. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






19. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






20. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






21. History and preferences of that particular guest. Being used more often today






22. Faster - more accurate - sells more rooms at higher rates






23. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






24. Speaking the same language within incompatible systems






25. Status of rooms sold and available






26. More rooms sold than available - done deliberately.






27. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






28. More sophisticated - accounting for many issues






29. Some get suites - some get singles - all pay same rate






30. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






31. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






32. Place and date more important than rate.






33. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






34. Hurdle point is set - lower rates rejected






35. The American Society of Association Executives






36. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






37. CRS for hire - used by smaller chains - independent hotels.






38. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






39. The actual office site at which chain reservationists reside.






40. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






41. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






42. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






43. Software companies that offer a suite of software applications via Internet-based access.






44. Estimated over $80 billion. Group delegates spend more dollars.






45. Based entirely on historical date. Does not share specific performance date for each competing property.

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46. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






47. Convention guest who try to get a better rate by using other deals






48. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






49. Number of guests in hotel






50. Changes in dates - names - numbers - room types etc.