Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Yesterdays stay-overs + today's reserved arrivals






2. Speaking the same language within incompatible systems






3. Estimated over $80 billion. Group delegates spend more dollars.






4. Status of rooms sold and available






5. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






6. Logical rules that give options based on sensitivity






7. Faster - more accurate - sells more rooms at higher rates






8. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






9. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






10. Place and date more important than rate.






11. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






12. Guests booked to arrive today






13. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






14. The Airlines






15. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






16. CRS for hire - used by smaller chains - independent hotels.






17. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






18. The role that airline reservation systems played






19. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






20. Some get suites - some get singles - all pay same rate






21. History and preferences of that particular guest. Being used more often today






22. Needed for large conventions where delegates may stay in many hotels






23. Continuing guest - as per booking






24. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






25. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






26. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






27. Guest booked to depart today






28. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






29. Guest who arrive days before booking






30. More rooms sold than available - done deliberately.






31. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






32. Guest without reservations needing rooms






33. Guest who leave earlier than expected






34. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






35. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






36. Hurdle point is set - lower rates rejected






37. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






38. 5-7%






39. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






40. More sophisticated - accounting for many issues






41. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






42. Convention guest who try to get a better rate by using other deals






43. The actual office site at which chain reservationists reside.






44. The act of controlling rates and restricting occupancy to maximize gross room revenues






45. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






46. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






47. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






48. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






49. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






50. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


Let me suggest you:

Browse all subjects

Browse all tests

Most popular tests



Major Subjects

Tests & Exams


AP
CLEP
DSST
GRE
SAT
GMAT

Browse all subjects

Browse all tests

Most popular tests