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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
How many minutes should it take to process a reservation?
Pegasus Solutions
Hotel Web Sites
Adjusting the Room Block
2. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Expected Departures
Pegasus Solutions
Role of Yield Management Systems
Fenced Rates
3. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Categories of Group Business
Internet and Web-Based Reservations
Smith Travel Research's STAR Reports
Fenced Rates
4. More rooms sold than available - done deliberately.
Overstay
Overbooking
Room Count
Electronic Switch Technology
5. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Where did we steal Yield Management from?
Role of Yield Management Systems
Overbooking percentage
Selling Against Room Block
6. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Automated Inventory Tracking System
Components of the Simple Room Count
Group Business
Hotel Web Sites
7. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Reservations to take
Meta-Search Technology
Pegasus Solutions
Four primary functions of ASPs
8. The Airlines
Where did we steal Yield Management from?
Committed Rooms
Meta-Search Technology
Pegasus Solutions
9. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Four primary functions of ASPs
Unidentified Delegates
Adjusted Room Count
Stayover
10. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Flat Rate/Run of the House
No Show
Out of Order Rooms (OOO)
Amendments/alterations to the reservation
11. The American Society of Association Executives
Third Party Travel Sites
Group Guests
Out of Order Rooms (OOO)
ASAE
12. The actual office site at which chain reservationists reside.
ASAE
Room Count
Amendments/alterations to the reservation
Central Reservation Office (CRO)
13. Changes in dates - names - numbers - room types etc.
Role of Yield Management Systems
Role of the Housing Bureau
Amendments/alterations to the reservation
Fenced Rates
14. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Overbooking
Internet and Web-Based Reservations
Components of the Simple Room Count
Group Guests
15. Continuing guest - as per booking
Automated Inventory Tracking System
Early Arrivals
Overbooking
Stayover
16. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Overbooking percentage
Role of Yield Management Systems
Hotel Web Sites
Selling Against Room Block
17. 100 booked - 40 used means 60% attrition - 40% pick-up
Selling Against Room Block
Attrition/Pick-Up Rate
Stayover
IT packages
18. The act of controlling rates and restricting occupancy to maximize gross room revenues
Seamless Connectivity
Yield Management Revolution
Understay
No Show
19. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Corporate Guests
Group Guests
Stayover
Spread Rate
20. Guest who leave earlier than expected
Pegasus Solutions
Committed Rooms
Leisure Guests
Understay
21. Number of guests in hotel
House Count
Fenced Rates
Adjusting the Room Block
Overbooking percentage
22. When a person calls directly to the hotel to book their reservations.
In-House Reservation Center
Flat Rate/Run of the House
Overbooking percentage
Amendments/alterations to the reservation
23. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Out of Inventory Rooms (OOI)
Committed Rooms
Role of Yield Management Systems
IT packages
24. Based entirely on historical date. Does not share specific performance date for each competing property.
25. Guest booked to depart today
Yield Management Revolution
Expected Departures
Pegasus Solutions
Overstay
26. Guest who stay longer than booked
Four primary functions of ASPs
Overstay
Out of Inventory Rooms (OOI)
Adjusted Room Count
27. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
ASAE
Four primary functions of ASPs
Amendments/alterations to the reservation
Walking the Guest
28. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Seamless Connectivity
Adjusting the Room Block
Optional Reservation Data
Nests and Hurdles
29. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Expected Departures
Reservations to take
Role of Yield Management Systems
Meta-Search Technology
30. Guest without reservations needing rooms
Out of Order Rooms (OOO)
Group Business
Search Engine Optimization
Walk-ins
31. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Internet and Web-Based Reservations
Fenced Rates
Expedia Competitive Price Grid Report
Corporate Guests
32. History and preferences of that particular guest. Being used more often today
House Count
Guest History Database
Out of Order Rooms (OOO)
Pegasus Solutions
33. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Chain Sites
Optional Reservation Data
Artificial Intelligence/ Expert Systems
Seamless Connectivity
34. Guests booked to arrive today
Room Count
Selling Against Room Block
Expected Arrivals
Chain Sites
35. Convention guest who try to get a better rate by using other deals
Artificial Intelligence/ Expert Systems
Where did we steal Yield Management from?
Unidentified Delegates
Electronic Switch Technology
36. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Chain Sites
Role of the Housing Bureau
Central Reservation System (CRS)
Smith Travel Research's STAR Reports
37. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Travel Information Management Services (TIMS)
Guest History Database
Overstay
Where did we steal Yield Management from?
38. Logical rules that give options based on sensitivity
Fenced Rates
Amendments/alterations to the reservation
Automated Inventory Tracking System
Overstay
39. Needed for large conventions where delegates may stay in many hotels
Early Arrivals
Role of the Housing Bureau
Out of Order Rooms (OOO)
Four primary functions of ASPs
40. Place and date more important than rate.
Categories of Group Business
Chain Sites
Group Guests
Smith Travel Research's STAR Reports
41. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Optional Reservation Data
Where did we steal Yield Management from?
Smith Travel Research's STAR Reports
Role of Yield Management Systems
42. A negotiated discount below the rack rate. Members pick the rate they want to pay
Spread Rate
Internet and Web-Based Reservations
Convention and Vistor Bureaus (CVBs)
Walk-ins
43. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Where did we steal Yield Management from?
Fenced Rates
Components of the Simple Room Count
No Show
44. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Overbooking
Travel Information Management Services (TIMS)
Hotelligence Report
Third Party Travel Sites
45. The role that airline reservation systems played
Travel Information Management Services (TIMS)
Understay
Global Distribution System (GDS)
Four Global Distribution System Providers
46. Some get suites - some get singles - all pay same rate
Flat Rate/Run of the House
Walking the Guest
Room Count
Artificial Intelligence/ Expert Systems
47. 5-7%
Adjusting the Room Block
Overbooking percentage
Smith Travel Research's STAR Reports
Room Count
48. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Leisure Guests
Search Engine Optimization
Out of Order Rooms (OOO)
Attrition/Pick-Up Rate
49. CRS for hire - used by smaller chains - independent hotels.
In-House Reservation Center
Independent Reservation Services
IT packages
Amendments/alterations to the reservation
50. Status of rooms sold and available
PHASER complete Access Reports
Group Business
Room Count
Walk-ins