Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Changes in dates - names - numbers - room types etc.

2. Guests booked to arrive today

3. Speaking the same language within incompatible systems

4. Faster - more accurate - sells more rooms at higher rates

5. The role that airline reservation systems played

6. Guest who arrive days before booking

7. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations

8. Software companies that offer a suite of software applications via Internet-based access.

9. Sending a guest with confirmed or guaranteed booking to another hotel as we are full

10. More sophisticated - accounting for many issues

11. Guest who stay longer than booked

12. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled

13. A negotiated discount below the rack rate. Members pick the rate they want to pay

14. Convention guest who try to get a better rate by using other deals

15. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site

16. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.

17. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address

18. Hurdle point is set - lower rates rejected

19. The lodging industry's oldest and most popular provider of ASP Central Reservations software.

20. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage

21. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set

22. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)

23. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.

24. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.

25. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only

26. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions

27. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas

28. More rooms sold than available - done deliberately.

29. The actual office site at which chain reservationists reside.

30. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.

31. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals

32. Status of rooms sold and available

33. CRS for hire - used by smaller chains - independent hotels.

34. 2-3 minutes

35. Yesterdays stay-overs + today's reserved arrivals

36. The American Society of Association Executives

37. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.

38. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)

39. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation

40. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.

41. The act of controlling rates and restricting occupancy to maximize gross room revenues

42. Number of guests in hotel

43. History and preferences of that particular guest. Being used more often today

44. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set

45. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows

46. Needed for large conventions where delegates may stay in many hotels

47. Continuing guest - as per booking

48. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.

49. Logical rules that give options based on sensitivity

50. The Airlines