Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






2. More sophisticated - accounting for many issues






3. Logical rules that give options based on sensitivity






4. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






5. Faster - more accurate - sells more rooms at higher rates






6. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






7. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






8. 2-3 minutes






9. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






10. CRS for hire - used by smaller chains - independent hotels.






11. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






12. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






13. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






14. The act of controlling rates and restricting occupancy to maximize gross room revenues






15. Changes in dates - names - numbers - room types etc.






16. Number of guests in hotel






17. Guest who stay longer than booked






18. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






19. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






20. The actual office site at which chain reservationists reside.






21. Place and date more important than rate.






22. Hurdle point is set - lower rates rejected






23. Speaking the same language within incompatible systems






24. Some get suites - some get singles - all pay same rate






25. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






26. Based entirely on historical date. Does not share specific performance date for each competing property.

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27. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






28. 100 booked - 40 used means 60% attrition - 40% pick-up






29. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






30. The Airlines






31. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






32. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






33. When a person calls directly to the hotel to book their reservations.






34. Guest who arrive days before booking






35. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






36. Guests booked to arrive today






37. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






38. The role that airline reservation systems played






39. 5-7%






40. Needed for large conventions where delegates may stay in many hotels






41. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






42. Guest without reservations needing rooms






43. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






44. Guest booked to depart today






45. Hotel sets up and sells own package to individuals. May be better than the group rate.






46. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






47. Convention guest who try to get a better rate by using other deals






48. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






49. Continuing guest - as per booking






50. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.