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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Corporate Guests
How many minutes should it take to process a reservation?
Travel Information Management Services (TIMS)
PHASER complete Access Reports
2. Changes in dates - names - numbers - room types etc.
Unidentified Delegates
Role of the Housing Bureau
Amendments/alterations to the reservation
Smith Travel Research's STAR Reports
3. Based entirely on historical date. Does not share specific performance date for each competing property.
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4. Guest who stay longer than booked
Electronic Switch Technology
Nests and Hurdles
Global Distribution System (GDS)
Overstay
5. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Adjusted Room Count
Search Engine Optimization
Spread Rate
Convention and Vistor Bureaus (CVBs)
6. Guest without reservations needing rooms
What are these global distribution system providers worth?
Walk-ins
Overbooking
Application Service Providers (ASPs)
7. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Adjusting the Room Block
Nests and Hurdles
Categories of Group Business
Where did we steal Yield Management from?
8. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Nests and Hurdles
Electronic Switch Technology
Hotel Web Sites
Four primary functions of ASPs
9. More rooms sold than available - done deliberately.
What are these global distribution system providers worth?
Overbooking
Pegasus Solutions
Third Party Travel Sites
10. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Overstay
What are these global distribution system providers worth?
Group Business
Smith Travel Research's STAR Reports
11. The actual office site at which chain reservationists reside.
Out of Inventory Rooms (OOI)
Early Arrivals
Expedia Competitive Price Grid Report
Central Reservation Office (CRO)
12. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Components of the Simple Room Count
Optional Reservation Data
Travel Information Management Services (TIMS)
Group Guests
13. Logical rules that give options based on sensitivity
Fenced Rates
Walking the Guest
Automated Inventory Tracking System
Room Count
14. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Third Party Travel Sites
Expected Departures
Walk-ins
Chain Sites
15. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Global Distribution System (GDS)
Central Reservation System (CRS)
PHASER complete Access Reports
How many minutes should it take to process a reservation?
16. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Chain Sites
Overbooking
Travel Information Management Services (TIMS)
Attrition/Pick-Up Rate
17. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Convention and Vistor Bureaus (CVBs)
Corporate Guests
Selling Against Room Block
Application Service Providers (ASPs)
18. Estimated over $80 billion. Group delegates spend more dollars.
Adjusted Room Count
Committed Rooms
Group Business
IT packages
19. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Expedia Competitive Price Grid Report
Smith Travel Research's STAR Reports
Artificial Intelligence/ Expert Systems
Application Service Providers (ASPs)
20. Continuing guest - as per booking
Corporate Guests
Stayover
Nests and Hurdles
Expected Arrivals
21. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Spread Rate
ASAE
Reservations to take
No Show
22. Software companies that offer a suite of software applications via Internet-based access.
Nests and Hurdles
Application Service Providers (ASPs)
Hotel Web Sites
Search Engine Optimization
23. Needed for large conventions where delegates may stay in many hotels
Role of the Housing Bureau
Overbooking percentage
Internet and Web-Based Reservations
Four Global Distribution System Providers
24. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Corporate Guests
Hotel Web Sites
Early Arrivals
Chain Sites
25. History and preferences of that particular guest. Being used more often today
Reservations to take
Guest History Database
What are these global distribution system providers worth?
Hotelligence Report
26. Some get suites - some get singles - all pay same rate
Fenced Rates
Pegasus Solutions
Out of Inventory Rooms (OOI)
Flat Rate/Run of the House
27. The role that airline reservation systems played
Adjusting the Room Block
Global Distribution System (GDS)
Artificial Intelligence/ Expert Systems
Fenced Rates
28. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Selling Against Room Block
ASAE
Adjusted Room Count
Corporate Guests
29. Guest who leave earlier than expected
Electronic Switch Technology
PHASER complete Access Reports
Understay
Walking the Guest
30. CRS for hire - used by smaller chains - independent hotels.
Chain Sites
Independent Reservation Services
Out of Order Rooms (OOO)
Artificial Intelligence/ Expert Systems
31. Guest booked to depart today
Seamless Connectivity
Expected Departures
Artificial Intelligence/ Expert Systems
Overbooking percentage
32. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Walking the Guest
Internet and Web-Based Reservations
House Count
Walk-ins
33. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Walking the Guest
Convention and Vistor Bureaus (CVBs)
Out of Inventory Rooms (OOI)
Out of Order Rooms (OOO)
34. Hotel sets up and sells own package to individuals. May be better than the group rate.
IT packages
Hotel Web Sites
Nests and Hurdles
Adjusted Room Count
35. Guest who arrive days before booking
Smith Travel Research's STAR Reports
Early Arrivals
Categories of Group Business
Guest History Database
36. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Pegasus Solutions
Fenced Rates
Adjusted Room Count
Spread Rate
37. Faster - more accurate - sells more rooms at higher rates
Seamless Connectivity
Role of Yield Management Systems
Yield Management Revolution
Expected Arrivals
38. Hurdle point is set - lower rates rejected
Four Global Distribution System Providers
Nests and Hurdles
Attrition/Pick-Up Rate
Expected Arrivals
39. The Airlines
Understay
Where did we steal Yield Management from?
PHASER complete Access Reports
Walking the Guest
40. Convention guest who try to get a better rate by using other deals
Third Party Travel Sites
Unidentified Delegates
In-House Reservation Center
House Count
41. 2-3 minutes
How many minutes should it take to process a reservation?
Artificial Intelligence/ Expert Systems
Reservations to take
Central Reservation Office (CRO)
42. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Hotelligence Report
Out of Inventory Rooms (OOI)
Four primary functions of ASPs
In-House Reservation Center
43. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Walking the Guest
Categories of Group Business
Four Global Distribution System Providers
No Show
44. 100 booked - 40 used means 60% attrition - 40% pick-up
Expected Arrivals
Hotelligence Report
Chain Sites
Attrition/Pick-Up Rate
45. A negotiated discount below the rack rate. Members pick the rate they want to pay
Selling Against Room Block
Spread Rate
Search Engine Optimization
Central Reservation System (CRS)
46. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Independent Reservation Services
Out of Order Rooms (OOO)
Central Reservation System (CRS)
Four primary functions of ASPs
47. Number of guests in hotel
Leisure Guests
Chain Sites
Smith Travel Research's STAR Reports
House Count
48. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Meta-Search Technology
No Show
IT packages
PHASER complete Access Reports
49. Guests booked to arrive today
Expected Arrivals
Convention and Vistor Bureaus (CVBs)
Nests and Hurdles
Selling Against Room Block
50. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Out of Order Rooms (OOO)
Role of Yield Management Systems
Adjusting the Room Block
Overbooking