Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Needed for large conventions where delegates may stay in many hotels






2. Hurdle point is set - lower rates rejected






3. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






4. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






5. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






6. Guest booked to depart today






7. A negotiated discount below the rack rate. Members pick the rate they want to pay






8. Yesterdays stay-overs + today's reserved arrivals






9. Some get suites - some get singles - all pay same rate






10. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






11. Guest who arrive days before booking






12. Guests booked to arrive today






13. More sophisticated - accounting for many issues






14. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






15. Hotel sets up and sells own package to individuals. May be better than the group rate.






16. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






17. Convention guest who try to get a better rate by using other deals






18. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






19. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






20. 5-7%






21. The act of controlling rates and restricting occupancy to maximize gross room revenues






22. The role that airline reservation systems played






23. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






24. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






25. Number of guests in hotel






26. When a person calls directly to the hotel to book their reservations.






27. Faster - more accurate - sells more rooms at higher rates






28. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






29. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






30. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






31. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






32. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






33. Guest without reservations needing rooms






34. Estimated over $80 billion. Group delegates spend more dollars.






35. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






36. The actual office site at which chain reservationists reside.






37. Guest who leave earlier than expected






38. The American Society of Association Executives






39. CRS for hire - used by smaller chains - independent hotels.






40. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






41. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






42. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






43. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






44. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






45. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






46. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






47. Changes in dates - names - numbers - room types etc.






48. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






49. Guest who stay longer than booked






50. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.