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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






2. Continuing guest - as per booking






3. Number of guests in hotel






4. 100 booked - 40 used means 60% attrition - 40% pick-up






5. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






6. Hotel sets up and sells own package to individuals. May be better than the group rate.






7. The Airlines






8. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






9. Based entirely on historical date. Does not share specific performance date for each competing property.

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10. Guest who arrive days before booking






11. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






12. Guest without reservations needing rooms






13. More sophisticated - accounting for many issues






14. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






15. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






16. Convention guest who try to get a better rate by using other deals






17. Hurdle point is set - lower rates rejected






18. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






19. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






20. Logical rules that give options based on sensitivity






21. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






22. The actual office site at which chain reservationists reside.






23. Status of rooms sold and available






24. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






25. When a person calls directly to the hotel to book their reservations.






26. Yesterdays stay-overs + today's reserved arrivals






27. 2-3 minutes






28. CRS for hire - used by smaller chains - independent hotels.






29. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






30. Estimated over $80 billion. Group delegates spend more dollars.






31. Changes in dates - names - numbers - room types etc.






32. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






33. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






34. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






35. Software companies that offer a suite of software applications via Internet-based access.






36. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






37. Guests booked to arrive today






38. Guest booked to depart today






39. Some get suites - some get singles - all pay same rate






40. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






41. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






42. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






43. The role that airline reservation systems played






44. More rooms sold than available - done deliberately.






45. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






46. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






47. A negotiated discount below the rack rate. Members pick the rate they want to pay






48. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






49. The American Society of Association Executives






50. Guest who stay longer than booked







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Can you answer 50 questions in 15 minutes?


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