Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Convention guest who try to get a better rate by using other deals






2. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






3. 2-3 minutes






4. History and preferences of that particular guest. Being used more often today






5. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






6. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






7. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






8. The Airlines






9. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






10. Estimated over $80 billion. Group delegates spend more dollars.






11. Status of rooms sold and available






12. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






13. Logical rules that give options based on sensitivity






14. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






15. Changes in dates - names - numbers - room types etc.






16. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






17. More sophisticated - accounting for many issues






18. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






19. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






20. Number of guests in hotel






21. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






22. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






23. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






24. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






25. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






26. Guest who arrive days before booking






27. Guest booked to depart today






28. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






29. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






30. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






31. Some get suites - some get singles - all pay same rate






32. Based entirely on historical date. Does not share specific performance date for each competing property.

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33. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






34. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






35. Guests booked to arrive today






36. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






37. The act of controlling rates and restricting occupancy to maximize gross room revenues






38. The American Society of Association Executives






39. 5-7%






40. CRS for hire - used by smaller chains - independent hotels.






41. Speaking the same language within incompatible systems






42. The actual office site at which chain reservationists reside.






43. A negotiated discount below the rack rate. Members pick the rate they want to pay






44. Continuing guest - as per booking






45. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






46. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






47. Place and date more important than rate.






48. Software companies that offer a suite of software applications via Internet-based access.






49. More rooms sold than available - done deliberately.






50. Faster - more accurate - sells more rooms at higher rates