Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Status of rooms sold and available






2. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






3. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






4. Guest who arrive days before booking






5. Yesterdays stay-overs + today's reserved arrivals






6. 5-7%






7. A negotiated discount below the rack rate. Members pick the rate they want to pay






8. Speaking the same language within incompatible systems






9. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






10. The American Society of Association Executives






11. Hurdle point is set - lower rates rejected






12. More rooms sold than available - done deliberately.






13. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






14. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






15. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






16. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






17. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






18. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






19. The role that airline reservation systems played






20. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






21. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






22. Faster - more accurate - sells more rooms at higher rates






23. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






24. 2-3 minutes






25. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






26. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






27. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






28. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






29. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






30. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






31. Guest who leave earlier than expected






32. Place and date more important than rate.






33. Guest booked to depart today






34. Guest without reservations needing rooms






35. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






36. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






37. History and preferences of that particular guest. Being used more often today






38. Hotel sets up and sells own package to individuals. May be better than the group rate.






39. Estimated over $80 billion. Group delegates spend more dollars.






40. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






41. Guests booked to arrive today






42. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






43. The act of controlling rates and restricting occupancy to maximize gross room revenues






44. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






45. Logical rules that give options based on sensitivity






46. Continuing guest - as per booking






47. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






48. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






49. Guest who stay longer than booked






50. Software companies that offer a suite of software applications via Internet-based access.