Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Status of rooms sold and available






2. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






3. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






4. 2-3 minutes






5. Needed for large conventions where delegates may stay in many hotels






6. The role that airline reservation systems played






7. Logical rules that give options based on sensitivity






8. Hotel sets up and sells own package to individuals. May be better than the group rate.






9. When a person calls directly to the hotel to book their reservations.






10. Number of guests in hotel






11. The Airlines






12. The act of controlling rates and restricting occupancy to maximize gross room revenues






13. Software companies that offer a suite of software applications via Internet-based access.






14. Guest who arrive days before booking






15. Guests booked to arrive today






16. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






17. CRS for hire - used by smaller chains - independent hotels.






18. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






19. Convention guest who try to get a better rate by using other deals






20. A negotiated discount below the rack rate. Members pick the rate they want to pay






21. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






22. 100 booked - 40 used means 60% attrition - 40% pick-up






23. Guest who stay longer than booked






24. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






25. History and preferences of that particular guest. Being used more often today






26. Continuing guest - as per booking






27. Hurdle point is set - lower rates rejected






28. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






29. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






30. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






31. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






32. Estimated over $80 billion. Group delegates spend more dollars.






33. Some get suites - some get singles - all pay same rate






34. Speaking the same language within incompatible systems






35. Guest who leave earlier than expected






36. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






37. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






38. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






39. Yesterdays stay-overs + today's reserved arrivals






40. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






41. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






42. Guest booked to depart today






43. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






44. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






45. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






46. The actual office site at which chain reservationists reside.






47. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






48. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






49. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






50. The American Society of Association Executives