Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






2. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






3. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






4. More rooms sold than available - done deliberately.






5. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






6. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






7. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






8. The Airlines






9. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






10. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






11. The American Society of Association Executives






12. The actual office site at which chain reservationists reside.






13. Changes in dates - names - numbers - room types etc.






14. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






15. Continuing guest - as per booking






16. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






17. 100 booked - 40 used means 60% attrition - 40% pick-up






18. The act of controlling rates and restricting occupancy to maximize gross room revenues






19. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






20. Guest who leave earlier than expected






21. Number of guests in hotel






22. When a person calls directly to the hotel to book their reservations.






23. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






24. Based entirely on historical date. Does not share specific performance date for each competing property.


25. Guest booked to depart today






26. Guest who stay longer than booked






27. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






28. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






29. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






30. Guest without reservations needing rooms






31. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






32. History and preferences of that particular guest. Being used more often today






33. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






34. Guests booked to arrive today






35. Convention guest who try to get a better rate by using other deals






36. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






37. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






38. Logical rules that give options based on sensitivity






39. Needed for large conventions where delegates may stay in many hotels






40. Place and date more important than rate.






41. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






42. A negotiated discount below the rack rate. Members pick the rate they want to pay






43. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






44. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






45. The role that airline reservation systems played






46. Some get suites - some get singles - all pay same rate






47. 5-7%






48. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






49. CRS for hire - used by smaller chains - independent hotels.






50. Status of rooms sold and available