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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Pegasus Solutions
Components of the Simple Room Count
Application Service Providers (ASPs)
Leisure Guests
2. CRS for hire - used by smaller chains - independent hotels.
Four Global Distribution System Providers
IT packages
Independent Reservation Services
Seamless Connectivity
3. The American Society of Association Executives
Where did we steal Yield Management from?
ASAE
Leisure Guests
Chain Sites
4. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Internet and Web-Based Reservations
Expected Departures
Four primary functions of ASPs
PHASER complete Access Reports
5. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Early Arrivals
Amendments/alterations to the reservation
Categories of Group Business
Out of Inventory Rooms (OOI)
6. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Amendments/alterations to the reservation
Leisure Guests
Automated Inventory Tracking System
Selling Against Room Block
7. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Overbooking percentage
Selling Against Room Block
Four primary functions of ASPs
Early Arrivals
8. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Group Guests
Hotelligence Report
Early Arrivals
Fenced Rates
9. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Meta-Search Technology
Selling Against Room Block
Third Party Travel Sites
Automated Inventory Tracking System
10. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Corporate Guests
Pegasus Solutions
Categories of Group Business
Travel Information Management Services (TIMS)
11. Convention guest who try to get a better rate by using other deals
Corporate Guests
Unidentified Delegates
Reservations to take
Expected Departures
12. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Overbooking
Committed Rooms
Smith Travel Research's STAR Reports
Artificial Intelligence/ Expert Systems
13. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Four Global Distribution System Providers
Artificial Intelligence/ Expert Systems
Committed Rooms
Travel Information Management Services (TIMS)
14. Status of rooms sold and available
Role of Yield Management Systems
Walk-ins
Third Party Travel Sites
Room Count
15. Estimated over $80 billion. Group delegates spend more dollars.
Application Service Providers (ASPs)
Group Business
Automated Inventory Tracking System
ASAE
16. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Out of Order Rooms (OOO)
Seamless Connectivity
Search Engine Optimization
Spread Rate
17. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Search Engine Optimization
Amendments/alterations to the reservation
Out of Inventory Rooms (OOI)
Travel Information Management Services (TIMS)
18. Needed for large conventions where delegates may stay in many hotels
Reservations to take
Components of the Simple Room Count
Role of the Housing Bureau
Artificial Intelligence/ Expert Systems
19. A negotiated discount below the rack rate. Members pick the rate they want to pay
Hotelligence Report
No Show
Spread Rate
Group Guests
20. Guest who leave earlier than expected
Smith Travel Research's STAR Reports
Understay
Group Business
Application Service Providers (ASPs)
21. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Group Guests
Components of the Simple Room Count
Internet and Web-Based Reservations
Expedia Competitive Price Grid Report
22. Logical rules that give options based on sensitivity
Expedia Competitive Price Grid Report
Fenced Rates
Walking the Guest
How many minutes should it take to process a reservation?
23. More sophisticated - accounting for many issues
IT packages
Adjusted Room Count
Meta-Search Technology
Search Engine Optimization
24. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Adjusting the Room Block
Four primary functions of ASPs
What are these global distribution system providers worth?
Walking the Guest
25. The role that airline reservation systems played
Global Distribution System (GDS)
Optional Reservation Data
Overstay
Expected Arrivals
26. Guest without reservations needing rooms
Convention and Vistor Bureaus (CVBs)
Walk-ins
Overbooking percentage
Walking the Guest
27. Yesterdays stay-overs + today's reserved arrivals
Fenced Rates
Electronic Switch Technology
Committed Rooms
Components of the Simple Room Count
28. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Categories of Group Business
Role of Yield Management Systems
Flat Rate/Run of the House
Four primary functions of ASPs
29. Continuing guest - as per booking
Global Distribution System (GDS)
Flat Rate/Run of the House
Stayover
Artificial Intelligence/ Expert Systems
30. More rooms sold than available - done deliberately.
Internet and Web-Based Reservations
Guest History Database
Overbooking
Nests and Hurdles
31. Place and date more important than rate.
Overstay
House Count
Adjusted Room Count
Group Guests
32. The Airlines
Smith Travel Research's STAR Reports
Where did we steal Yield Management from?
Central Reservation Office (CRO)
Adjusting the Room Block
33. Hurdle point is set - lower rates rejected
Nests and Hurdles
Four primary functions of ASPs
Chain Sites
What are these global distribution system providers worth?
34. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
What are these global distribution system providers worth?
Third Party Travel Sites
Four Global Distribution System Providers
Out of Order Rooms (OOO)
35. Based entirely on historical date. Does not share specific performance date for each competing property.
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36. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Overbooking percentage
PHASER complete Access Reports
Nests and Hurdles
Amendments/alterations to the reservation
37. Guest booked to depart today
Role of Yield Management Systems
Expected Departures
Overbooking
Independent Reservation Services
38. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Nests and Hurdles
Convention and Vistor Bureaus (CVBs)
Overstay
Artificial Intelligence/ Expert Systems
39. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
What are these global distribution system providers worth?
Walking the Guest
Components of the Simple Room Count
Role of the Housing Bureau
40. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Role of Yield Management Systems
Overbooking
Guest History Database
How many minutes should it take to process a reservation?
41. When a person calls directly to the hotel to book their reservations.
Automated Inventory Tracking System
Yield Management Revolution
Where did we steal Yield Management from?
In-House Reservation Center
42. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Committed Rooms
Hotel Web Sites
Amendments/alterations to the reservation
IT packages
43. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Out of Order Rooms (OOO)
Global Distribution System (GDS)
Travel Information Management Services (TIMS)
Optional Reservation Data
44. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Overbooking percentage
Internet and Web-Based Reservations
Global Distribution System (GDS)
Reservations to take
45. 5-7%
Overbooking percentage
Hotelligence Report
Early Arrivals
What are these global distribution system providers worth?
46. Faster - more accurate - sells more rooms at higher rates
Components of the Simple Room Count
Seamless Connectivity
Independent Reservation Services
Meta-Search Technology
47. Hotel sets up and sells own package to individuals. May be better than the group rate.
Nests and Hurdles
PHASER complete Access Reports
IT packages
Expected Departures
48. Guests booked to arrive today
Expected Arrivals
Internet and Web-Based Reservations
ASAE
Smith Travel Research's STAR Reports
49. Number of guests in hotel
Components of the Simple Room Count
House Count
Adjusting the Room Block
Amendments/alterations to the reservation
50. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Unidentified Delegates
Adjusting the Room Block
Adjusted Room Count
Overstay