Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Status of rooms sold and available






2. Estimated over $80 billion. Group delegates spend more dollars.






3. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






4. 5-7%






5. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






6. A negotiated discount below the rack rate. Members pick the rate they want to pay






7. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






8. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






9. History and preferences of that particular guest. Being used more often today






10. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






11. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






12. 100 booked - 40 used means 60% attrition - 40% pick-up






13. Hurdle point is set - lower rates rejected






14. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






15. CRS for hire - used by smaller chains - independent hotels.






16. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






17. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






18. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






19. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






20. Hotel sets up and sells own package to individuals. May be better than the group rate.






21. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






22. The actual office site at which chain reservationists reside.






23. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






24. Guest who leave earlier than expected






25. Some get suites - some get singles - all pay same rate






26. Guest who arrive days before booking






27. Guest booked to depart today






28. More sophisticated - accounting for many issues






29. More rooms sold than available - done deliberately.






30. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






31. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






32. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






33. Place and date more important than rate.






34. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






35. Guest who stay longer than booked






36. The American Society of Association Executives






37. Guests booked to arrive today






38. Needed for large conventions where delegates may stay in many hotels






39. Number of guests in hotel






40. Speaking the same language within incompatible systems






41. Yesterdays stay-overs + today's reserved arrivals






42. Continuing guest - as per booking






43. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






44. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






45. 2-3 minutes






46. Logical rules that give options based on sensitivity






47. Changes in dates - names - numbers - room types etc.






48. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






49. The act of controlling rates and restricting occupancy to maximize gross room revenues






50. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.