Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Hurdle point is set - lower rates rejected






2. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






3. Based entirely on historical date. Does not share specific performance date for each competing property.


4. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






5. Guest who leave earlier than expected






6. Speaking the same language within incompatible systems






7. 2-3 minutes






8. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






9. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






10. More rooms sold than available - done deliberately.






11. Changes in dates - names - numbers - room types etc.






12. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






13. Number of guests in hotel






14. 5-7%






15. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






16. Guest who stay longer than booked






17. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






18. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






19. Needed for large conventions where delegates may stay in many hotels






20. History and preferences of that particular guest. Being used more often today






21. Guest booked to depart today






22. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






23. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






24. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






25. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






26. The act of controlling rates and restricting occupancy to maximize gross room revenues






27. 100 booked - 40 used means 60% attrition - 40% pick-up






28. CRS for hire - used by smaller chains - independent hotels.






29. Yesterdays stay-overs + today's reserved arrivals






30. Guests booked to arrive today






31. More sophisticated - accounting for many issues






32. When a person calls directly to the hotel to book their reservations.






33. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






34. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






35. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






36. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






37. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






38. The role that airline reservation systems played






39. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






40. Convention guest who try to get a better rate by using other deals






41. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






42. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






43. Faster - more accurate - sells more rooms at higher rates






44. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






45. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






46. Place and date more important than rate.






47. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






48. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






49. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






50. Software companies that offer a suite of software applications via Internet-based access.