Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






2. 100 booked - 40 used means 60% attrition - 40% pick-up






3. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






4. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






5. Guest who leave earlier than expected






6. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






7. Convention guest who try to get a better rate by using other deals






8. Hurdle point is set - lower rates rejected






9. Place and date more important than rate.






10. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






11. Guests booked to arrive today






12. More sophisticated - accounting for many issues






13. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






14. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






15. Hotel sets up and sells own package to individuals. May be better than the group rate.






16. Guest who arrive days before booking






17. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






18. Some get suites - some get singles - all pay same rate






19. History and preferences of that particular guest. Being used more often today






20. When a person calls directly to the hotel to book their reservations.






21. Number of guests in hotel






22. 5-7%






23. CRS for hire - used by smaller chains - independent hotels.






24. The Airlines






25. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






26. A negotiated discount below the rack rate. Members pick the rate they want to pay






27. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






28. Status of rooms sold and available






29. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






30. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






31. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






32. Based entirely on historical date. Does not share specific performance date for each competing property.

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33. Continuing guest - as per booking






34. Faster - more accurate - sells more rooms at higher rates






35. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






36. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






37. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






38. Logical rules that give options based on sensitivity






39. Guest who stay longer than booked






40. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






41. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






42. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






43. Needed for large conventions where delegates may stay in many hotels






44. The act of controlling rates and restricting occupancy to maximize gross room revenues






45. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






46. The actual office site at which chain reservationists reside.






47. The American Society of Association Executives






48. Guest without reservations needing rooms






49. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






50. Software companies that offer a suite of software applications via Internet-based access.