Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






2. Hurdle point is set - lower rates rejected






3. Hotel sets up and sells own package to individuals. May be better than the group rate.






4. The act of controlling rates and restricting occupancy to maximize gross room revenues






5. The Airlines






6. Estimated over $80 billion. Group delegates spend more dollars.






7. The role that airline reservation systems played






8. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






9. More rooms sold than available - done deliberately.






10. Software companies that offer a suite of software applications via Internet-based access.






11. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






12. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






13. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






14. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






15. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






16. Logical rules that give options based on sensitivity






17. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






18. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






19. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






20. Continuing guest - as per booking






21. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






22. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






23. Some get suites - some get singles - all pay same rate






24. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






25. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






26. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






27. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






28. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






29. Faster - more accurate - sells more rooms at higher rates






30. More sophisticated - accounting for many issues






31. A negotiated discount below the rack rate. Members pick the rate they want to pay






32. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






33. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






34. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






35. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






36. Guest who leave earlier than expected






37. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






38. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






39. Based entirely on historical date. Does not share specific performance date for each competing property.


40. Guest who arrive days before booking






41. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






42. Convention guest who try to get a better rate by using other deals






43. Guests booked to arrive today






44. When a person calls directly to the hotel to book their reservations.






45. 2-3 minutes






46. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






47. The American Society of Association Executives






48. Changes in dates - names - numbers - room types etc.






49. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






50. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.