Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Changes in dates - names - numbers - room types etc.






2. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






3. Hurdle point is set - lower rates rejected






4. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






5. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






6. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






7. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






8. Yesterdays stay-overs + today's reserved arrivals






9. Estimated over $80 billion. Group delegates spend more dollars.






10. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






11. Guest booked to depart today






12. The Airlines






13. More sophisticated - accounting for many issues






14. Number of guests in hotel






15. The role that airline reservation systems played






16. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






17. Place and date more important than rate.






18. History and preferences of that particular guest. Being used more often today






19. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






20. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






21. Based entirely on historical date. Does not share specific performance date for each competing property.


22. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






23. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






24. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






25. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






26. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






27. Status of rooms sold and available






28. Software companies that offer a suite of software applications via Internet-based access.






29. The act of controlling rates and restricting occupancy to maximize gross room revenues






30. When a person calls directly to the hotel to book their reservations.






31. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






32. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






33. More rooms sold than available - done deliberately.






34. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






35. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






36. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






37. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






38. Continuing guest - as per booking






39. A negotiated discount below the rack rate. Members pick the rate they want to pay






40. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






41. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






42. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






43. Guest who arrive days before booking






44. The actual office site at which chain reservationists reside.






45. Hotel sets up and sells own package to individuals. May be better than the group rate.






46. Convention guest who try to get a better rate by using other deals






47. Guest without reservations needing rooms






48. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






49. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






50. Speaking the same language within incompatible systems