Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Based entirely on historical date. Does not share specific performance date for each competing property.

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2. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






3. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






4. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






5. Hurdle point is set - lower rates rejected






6. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






7. The Airlines






8. A negotiated discount below the rack rate. Members pick the rate they want to pay






9. 2-3 minutes






10. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






11. Guest booked to depart today






12. Convention guest who try to get a better rate by using other deals






13. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






14. Guest who leave earlier than expected






15. The role that airline reservation systems played






16. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






17. More sophisticated - accounting for many issues






18. Some get suites - some get singles - all pay same rate






19. Place and date more important than rate.






20. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






21. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






22. The act of controlling rates and restricting occupancy to maximize gross room revenues






23. Changes in dates - names - numbers - room types etc.






24. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






25. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






26. History and preferences of that particular guest. Being used more often today






27. Number of guests in hotel






28. Status of rooms sold and available






29. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






30. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






31. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






32. Speaking the same language within incompatible systems






33. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






34. Estimated over $80 billion. Group delegates spend more dollars.






35. 5-7%






36. More rooms sold than available - done deliberately.






37. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






38. Guest who stay longer than booked






39. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






40. Software companies that offer a suite of software applications via Internet-based access.






41. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






42. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






43. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






44. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






45. 100 booked - 40 used means 60% attrition - 40% pick-up






46. Logical rules that give options based on sensitivity






47. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






48. The actual office site at which chain reservationists reside.






49. CRS for hire - used by smaller chains - independent hotels.






50. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul