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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Some get suites - some get singles - all pay same rate
Application Service Providers (ASPs)
Early Arrivals
Hotel Web Sites
Flat Rate/Run of the House
2. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Flat Rate/Run of the House
Independent Reservation Services
What are these global distribution system providers worth?
Categories of Group Business
3. Guest who stay longer than booked
Artificial Intelligence/ Expert Systems
Overstay
Committed Rooms
In-House Reservation Center
4. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Reservations to take
How many minutes should it take to process a reservation?
Fenced Rates
Seamless Connectivity
5. Guest without reservations needing rooms
Internet and Web-Based Reservations
Group Guests
No Show
Walk-ins
6. Status of rooms sold and available
Adjusting the Room Block
Optional Reservation Data
Role of the Housing Bureau
Room Count
7. The Airlines
Automated Inventory Tracking System
Where did we steal Yield Management from?
Smith Travel Research's STAR Reports
Group Guests
8. When a person calls directly to the hotel to book their reservations.
Group Guests
Components of the Simple Room Count
In-House Reservation Center
Reservations to take
9. Estimated over $80 billion. Group delegates spend more dollars.
Group Business
Independent Reservation Services
Hotelligence Report
Travel Information Management Services (TIMS)
10. Guests booked to arrive today
Attrition/Pick-Up Rate
Expected Departures
Expected Arrivals
Spread Rate
11. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Artificial Intelligence/ Expert Systems
Out of Inventory Rooms (OOI)
Where did we steal Yield Management from?
Automated Inventory Tracking System
12. Speaking the same language within incompatible systems
Selling Against Room Block
Seamless Connectivity
Convention and Vistor Bureaus (CVBs)
Electronic Switch Technology
13. Hotel sets up and sells own package to individuals. May be better than the group rate.
Overbooking percentage
Global Distribution System (GDS)
IT packages
Role of the Housing Bureau
14. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Components of the Simple Room Count
Overstay
Group Business
Central Reservation Office (CRO)
15. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Early Arrivals
Internet and Web-Based Reservations
Amendments/alterations to the reservation
Central Reservation Office (CRO)
16. Convention guest who try to get a better rate by using other deals
Travel Information Management Services (TIMS)
Search Engine Optimization
Guest History Database
Unidentified Delegates
17. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Four primary functions of ASPs
Categories of Group Business
Independent Reservation Services
Group Guests
18. 5-7%
Committed Rooms
Walking the Guest
Overbooking percentage
Out of Order Rooms (OOO)
19. Changes in dates - names - numbers - room types etc.
Role of Yield Management Systems
Smith Travel Research's STAR Reports
Amendments/alterations to the reservation
Categories of Group Business
20. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
PHASER complete Access Reports
Travel Information Management Services (TIMS)
Four Global Distribution System Providers
Smith Travel Research's STAR Reports
21. Guest who leave earlier than expected
Understay
Overstay
Corporate Guests
In-House Reservation Center
22. Based entirely on historical date. Does not share specific performance date for each competing property.
23. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Internet and Web-Based Reservations
Central Reservation System (CRS)
Guest History Database
No Show
24. Continuing guest - as per booking
Electronic Switch Technology
Guest History Database
Overstay
Stayover
25. Number of guests in hotel
Central Reservation Office (CRO)
House Count
Third Party Travel Sites
In-House Reservation Center
26. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Stayover
Overstay
Convention and Vistor Bureaus (CVBs)
Corporate Guests
27. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Automated Inventory Tracking System
Out of Inventory Rooms (OOI)
Independent Reservation Services
Walking the Guest
28. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Attrition/Pick-Up Rate
Yield Management Revolution
Electronic Switch Technology
Role of Yield Management Systems
29. Yesterdays stay-overs + today's reserved arrivals
Stayover
Four primary functions of ASPs
Committed Rooms
Role of Yield Management Systems
30. Software companies that offer a suite of software applications via Internet-based access.
Pegasus Solutions
Fenced Rates
Application Service Providers (ASPs)
Categories of Group Business
31. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Spread Rate
Expedia Competitive Price Grid Report
Fenced Rates
Corporate Guests
32. Place and date more important than rate.
Group Guests
Travel Information Management Services (TIMS)
Automated Inventory Tracking System
ASAE
33. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Central Reservation Office (CRO)
Guest History Database
Walking the Guest
Room Count
34. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Walking the Guest
PHASER complete Access Reports
Pegasus Solutions
Guest History Database
35. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Overbooking percentage
Artificial Intelligence/ Expert Systems
Committed Rooms
Central Reservation System (CRS)
36. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Overbooking
What are these global distribution system providers worth?
Travel Information Management Services (TIMS)
Components of the Simple Room Count
37. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Adjusted Room Count
Expedia Competitive Price Grid Report
Leisure Guests
Central Reservation System (CRS)
38. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Attrition/Pick-Up Rate
PHASER complete Access Reports
Adjusting the Room Block
Expected Departures
39. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Independent Reservation Services
Leisure Guests
Walk-ins
Optional Reservation Data
40. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Global Distribution System (GDS)
Overbooking
Chain Sites
Committed Rooms
41. Faster - more accurate - sells more rooms at higher rates
Early Arrivals
Group Guests
Seamless Connectivity
Central Reservation System (CRS)
42. The actual office site at which chain reservationists reside.
Central Reservation Office (CRO)
Central Reservation System (CRS)
Committed Rooms
Room Count
43. Needed for large conventions where delegates may stay in many hotels
Categories of Group Business
Early Arrivals
Electronic Switch Technology
Role of the Housing Bureau
44. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Selling Against Room Block
How many minutes should it take to process a reservation?
Categories of Group Business
Reservations to take
45. Hurdle point is set - lower rates rejected
Nests and Hurdles
Where did we steal Yield Management from?
Room Count
Leisure Guests
46. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Room Count
Adjusting the Room Block
Expedia Competitive Price Grid Report
Hotelligence Report
47. More rooms sold than available - done deliberately.
Out of Inventory Rooms (OOI)
Yield Management Revolution
Overbooking
Automated Inventory Tracking System
48. Logical rules that give options based on sensitivity
Fenced Rates
ASAE
Categories of Group Business
Adjusted Room Count
49. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Electronic Switch Technology
Stayover
Overbooking percentage
Convention and Vistor Bureaus (CVBs)
50. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Expected Arrivals
In-House Reservation Center
Adjusted Room Count
What are these global distribution system providers worth?