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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Place and date more important than rate.
Central Reservation System (CRS)
Group Guests
Overstay
Hotelligence Report
2. The Airlines
Overstay
Where did we steal Yield Management from?
Overbooking
ASAE
3. Guests booked to arrive today
Expedia Competitive Price Grid Report
Smith Travel Research's STAR Reports
Components of the Simple Room Count
Expected Arrivals
4. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Third Party Travel Sites
Unidentified Delegates
Stayover
Global Distribution System (GDS)
5. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Central Reservation System (CRS)
Hotel Web Sites
Four Global Distribution System Providers
Components of the Simple Room Count
6. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Group Business
Selling Against Room Block
How many minutes should it take to process a reservation?
What are these global distribution system providers worth?
7. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Internet and Web-Based Reservations
Smith Travel Research's STAR Reports
Automated Inventory Tracking System
Group Guests
8. The role that airline reservation systems played
Expedia Competitive Price Grid Report
Global Distribution System (GDS)
Group Guests
Room Count
9. Some get suites - some get singles - all pay same rate
Flat Rate/Run of the House
Overbooking percentage
Early Arrivals
Internet and Web-Based Reservations
10. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Artificial Intelligence/ Expert Systems
Fenced Rates
Third Party Travel Sites
Travel Information Management Services (TIMS)
11. A negotiated discount below the rack rate. Members pick the rate they want to pay
Spread Rate
Committed Rooms
Group Business
Application Service Providers (ASPs)
12. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Search Engine Optimization
Global Distribution System (GDS)
Artificial Intelligence/ Expert Systems
Components of the Simple Room Count
13. Faster - more accurate - sells more rooms at higher rates
Central Reservation Office (CRO)
Expected Arrivals
Seamless Connectivity
Guest History Database
14. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Artificial Intelligence/ Expert Systems
Overstay
Meta-Search Technology
Four primary functions of ASPs
15. 100 booked - 40 used means 60% attrition - 40% pick-up
Guest History Database
Independent Reservation Services
Attrition/Pick-Up Rate
Expedia Competitive Price Grid Report
16. 2-3 minutes
Walk-ins
Components of the Simple Room Count
How many minutes should it take to process a reservation?
IT packages
17. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Travel Information Management Services (TIMS)
Adjusting the Room Block
Components of the Simple Room Count
No Show
18. The actual office site at which chain reservationists reside.
Central Reservation Office (CRO)
How many minutes should it take to process a reservation?
Seamless Connectivity
Adjusting the Room Block
19. Logical rules that give options based on sensitivity
Leisure Guests
Fenced Rates
Spread Rate
Understay
20. Status of rooms sold and available
Guest History Database
Expected Departures
Selling Against Room Block
Room Count
21. Convention guest who try to get a better rate by using other deals
Expected Departures
Early Arrivals
Components of the Simple Room Count
Unidentified Delegates
22. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Expected Departures
Central Reservation Office (CRO)
Chain Sites
Walk-ins
23. Number of guests in hotel
Four primary functions of ASPs
Expected Arrivals
House Count
Flat Rate/Run of the House
24. Guest booked to depart today
Role of Yield Management Systems
Corporate Guests
Central Reservation System (CRS)
Expected Departures
25. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Optional Reservation Data
Nests and Hurdles
Application Service Providers (ASPs)
Components of the Simple Room Count
26. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Smith Travel Research's STAR Reports
Group Business
IT packages
PHASER complete Access Reports
27. Hotel sets up and sells own package to individuals. May be better than the group rate.
IT packages
Amendments/alterations to the reservation
Out of Order Rooms (OOO)
In-House Reservation Center
28. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Stayover
Central Reservation Office (CRO)
Seamless Connectivity
Expedia Competitive Price Grid Report
29. Guest without reservations needing rooms
Walk-ins
Travel Information Management Services (TIMS)
Hotelligence Report
Hotel Web Sites
30. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Spread Rate
How many minutes should it take to process a reservation?
Reservations to take
PHASER complete Access Reports
31. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Independent Reservation Services
Four Global Distribution System Providers
Four primary functions of ASPs
Reservations to take
32. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Hotelligence Report
Understay
Expected Departures
Corporate Guests
33. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Selling Against Room Block
House Count
Application Service Providers (ASPs)
Central Reservation Office (CRO)
34. More sophisticated - accounting for many issues
Search Engine Optimization
Yield Management Revolution
Walking the Guest
Adjusted Room Count
35. Yesterdays stay-overs + today's reserved arrivals
Unidentified Delegates
In-House Reservation Center
Committed Rooms
Chain Sites
36. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Leisure Guests
No Show
Pegasus Solutions
Seamless Connectivity
37. Continuing guest - as per booking
Hotelligence Report
Hotel Web Sites
Role of Yield Management Systems
Stayover
38. Estimated over $80 billion. Group delegates spend more dollars.
Adjusted Room Count
Central Reservation Office (CRO)
Group Business
House Count
39. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Group Guests
Hotel Web Sites
PHASER complete Access Reports
Where did we steal Yield Management from?
40. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Automated Inventory Tracking System
Room Count
PHASER complete Access Reports
In-House Reservation Center
41. Needed for large conventions where delegates may stay in many hotels
Where did we steal Yield Management from?
Role of the Housing Bureau
Overstay
Out of Inventory Rooms (OOI)
42. Guest who stay longer than booked
Pegasus Solutions
Spread Rate
Overstay
Central Reservation System (CRS)
43. The American Society of Association Executives
ASAE
Artificial Intelligence/ Expert Systems
Seamless Connectivity
Electronic Switch Technology
44. Speaking the same language within incompatible systems
Seamless Connectivity
Group Guests
Electronic Switch Technology
Leisure Guests
45. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Optional Reservation Data
Global Distribution System (GDS)
Seamless Connectivity
Travel Information Management Services (TIMS)
46. 5-7%
Overbooking percentage
Expected Departures
Overstay
Guest History Database
47. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
House Count
Role of Yield Management Systems
Travel Information Management Services (TIMS)
ASAE
48. Changes in dates - names - numbers - room types etc.
Out of Order Rooms (OOO)
Hotelligence Report
What are these global distribution system providers worth?
Amendments/alterations to the reservation
49. The act of controlling rates and restricting occupancy to maximize gross room revenues
Walk-ins
Categories of Group Business
Selling Against Room Block
Yield Management Revolution
50. Hurdle point is set - lower rates rejected
Walk-ins
Categories of Group Business
Expected Arrivals
Nests and Hurdles