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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
PHASER complete Access Reports
Convention and Vistor Bureaus (CVBs)
Overbooking
Automated Inventory Tracking System
2. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Four primary functions of ASPs
Electronic Switch Technology
Group Business
Travel Information Management Services (TIMS)
3. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Automated Inventory Tracking System
Central Reservation System (CRS)
Meta-Search Technology
Smith Travel Research's STAR Reports
4. Logical rules that give options based on sensitivity
Fenced Rates
Overbooking
Expected Departures
PHASER complete Access Reports
5. More rooms sold than available - done deliberately.
Role of the Housing Bureau
Four primary functions of ASPs
Overbooking
Leisure Guests
6. Yesterdays stay-overs + today's reserved arrivals
Optional Reservation Data
Artificial Intelligence/ Expert Systems
Committed Rooms
Unidentified Delegates
7. 2-3 minutes
How many minutes should it take to process a reservation?
No Show
Expected Departures
Early Arrivals
8. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Chain Sites
Categories of Group Business
Central Reservation Office (CRO)
Artificial Intelligence/ Expert Systems
9. The act of controlling rates and restricting occupancy to maximize gross room revenues
How many minutes should it take to process a reservation?
Independent Reservation Services
Hotelligence Report
Yield Management Revolution
10. A negotiated discount below the rack rate. Members pick the rate they want to pay
Optional Reservation Data
Hotelligence Report
Spread Rate
Central Reservation Office (CRO)
11. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Group Business
Meta-Search Technology
Flat Rate/Run of the House
Amendments/alterations to the reservation
12. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Optional Reservation Data
Expected Departures
Stayover
Components of the Simple Room Count
13. The American Society of Association Executives
Group Guests
ASAE
IT packages
Overbooking
14. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Walking the Guest
Central Reservation System (CRS)
Components of the Simple Room Count
Early Arrivals
15. Place and date more important than rate.
IT packages
Group Guests
Hotel Web Sites
In-House Reservation Center
16. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Stayover
Hotel Web Sites
Hotelligence Report
Overstay
17. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Overbooking percentage
Travel Information Management Services (TIMS)
PHASER complete Access Reports
Independent Reservation Services
18. Hurdle point is set - lower rates rejected
Yield Management Revolution
Central Reservation Office (CRO)
Nests and Hurdles
Out of Order Rooms (OOO)
19. History and preferences of that particular guest. Being used more often today
Yield Management Revolution
Seamless Connectivity
Pegasus Solutions
Guest History Database
20. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Adjusted Room Count
No Show
Automated Inventory Tracking System
PHASER complete Access Reports
21. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Internet and Web-Based Reservations
Committed Rooms
IT packages
Chain Sites
22. 100 booked - 40 used means 60% attrition - 40% pick-up
Third Party Travel Sites
Early Arrivals
Attrition/Pick-Up Rate
Hotelligence Report
23. Guest who arrive days before booking
Early Arrivals
In-House Reservation Center
How many minutes should it take to process a reservation?
Central Reservation Office (CRO)
24. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Amendments/alterations to the reservation
Understay
Convention and Vistor Bureaus (CVBs)
Walking the Guest
25. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Central Reservation Office (CRO)
Amendments/alterations to the reservation
Reservations to take
Walk-ins
26. Guest booked to depart today
Independent Reservation Services
Expedia Competitive Price Grid Report
Overbooking percentage
Expected Departures
27. Faster - more accurate - sells more rooms at higher rates
Application Service Providers (ASPs)
In-House Reservation Center
Four Global Distribution System Providers
Seamless Connectivity
28. More sophisticated - accounting for many issues
Central Reservation Office (CRO)
Hotel Web Sites
Adjusted Room Count
Search Engine Optimization
29. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Hotelligence Report
Amendments/alterations to the reservation
Walking the Guest
Categories of Group Business
30. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Overbooking percentage
Unidentified Delegates
Out of Order Rooms (OOO)
Guest History Database
31. The actual office site at which chain reservationists reside.
Overstay
Central Reservation Office (CRO)
Group Business
ASAE
32. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Role of the Housing Bureau
Travel Information Management Services (TIMS)
Group Guests
Walk-ins
33. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Optional Reservation Data
IT packages
Room Count
Four primary functions of ASPs
34. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Adjusting the Room Block
Internet and Web-Based Reservations
PHASER complete Access Reports
Third Party Travel Sites
35. Guests booked to arrive today
Adjusting the Room Block
Reservations to take
Expected Arrivals
Unidentified Delegates
36. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Four Global Distribution System Providers
Leisure Guests
Four primary functions of ASPs
Out of Inventory Rooms (OOI)
37. 5-7%
Overbooking percentage
Corporate Guests
Out of Inventory Rooms (OOI)
Automated Inventory Tracking System
38. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Third Party Travel Sites
Role of Yield Management Systems
Adjusted Room Count
Guest History Database
39. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
ASAE
Search Engine Optimization
Four primary functions of ASPs
Yield Management Revolution
40. Some get suites - some get singles - all pay same rate
Attrition/Pick-Up Rate
Flat Rate/Run of the House
Overstay
Out of Inventory Rooms (OOI)
41. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Hotel Web Sites
PHASER complete Access Reports
Components of the Simple Room Count
Amendments/alterations to the reservation
42. The role that airline reservation systems played
How many minutes should it take to process a reservation?
Application Service Providers (ASPs)
IT packages
Global Distribution System (GDS)
43. Based entirely on historical date. Does not share specific performance date for each competing property.
44. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Expected Departures
Guest History Database
Pegasus Solutions
Selling Against Room Block
45. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Walking the Guest
ASAE
Optional Reservation Data
Pegasus Solutions
46. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Out of Inventory Rooms (OOI)
Role of the Housing Bureau
Fenced Rates
Role of Yield Management Systems
47. Guest without reservations needing rooms
Independent Reservation Services
Components of the Simple Room Count
Stayover
Walk-ins
48. Speaking the same language within incompatible systems
How many minutes should it take to process a reservation?
Electronic Switch Technology
Expected Departures
Committed Rooms
49. Hotel sets up and sells own package to individuals. May be better than the group rate.
IT packages
In-House Reservation Center
Group Guests
House Count
50. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Overbooking percentage
House Count
Internet and Web-Based Reservations
IT packages