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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Components of the Simple Room Count
Guest History Database
Overstay
Artificial Intelligence/ Expert Systems
2. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Third Party Travel Sites
Room Count
PHASER complete Access Reports
Role of Yield Management Systems
3. Needed for large conventions where delegates may stay in many hotels
PHASER complete Access Reports
Overbooking
Independent Reservation Services
Role of the Housing Bureau
4. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Adjusting the Room Block
Categories of Group Business
Chain Sites
Corporate Guests
5. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Room Count
Committed Rooms
Reservations to take
Nests and Hurdles
6. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Hotel Web Sites
Four primary functions of ASPs
Walking the Guest
Amendments/alterations to the reservation
7. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Independent Reservation Services
Travel Information Management Services (TIMS)
Categories of Group Business
Overstay
8. Guests booked to arrive today
Artificial Intelligence/ Expert Systems
Amendments/alterations to the reservation
Expected Arrivals
Role of Yield Management Systems
9. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Internet and Web-Based Reservations
Committed Rooms
Out of Inventory Rooms (OOI)
Out of Order Rooms (OOO)
10. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Unidentified Delegates
Smith Travel Research's STAR Reports
Categories of Group Business
Central Reservation System (CRS)
11. Guest who leave earlier than expected
Out of Inventory Rooms (OOI)
Categories of Group Business
Understay
Convention and Vistor Bureaus (CVBs)
12. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Fenced Rates
Search Engine Optimization
Adjusting the Room Block
Third Party Travel Sites
13. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Out of Order Rooms (OOO)
Amendments/alterations to the reservation
PHASER complete Access Reports
Central Reservation System (CRS)
14. More sophisticated - accounting for many issues
Understay
Expedia Competitive Price Grid Report
Walking the Guest
Adjusted Room Count
15. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Overbooking percentage
In-House Reservation Center
Overstay
Hotelligence Report
16. Yesterdays stay-overs + today's reserved arrivals
Where did we steal Yield Management from?
Amendments/alterations to the reservation
Walking the Guest
Committed Rooms
17. History and preferences of that particular guest. Being used more often today
Expected Arrivals
Guest History Database
No Show
Expected Departures
18. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Hotelligence Report
Overbooking percentage
Guest History Database
Third Party Travel Sites
19. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
PHASER complete Access Reports
Where did we steal Yield Management from?
Reservations to take
Optional Reservation Data
20. When a person calls directly to the hotel to book their reservations.
Artificial Intelligence/ Expert Systems
In-House Reservation Center
IT packages
Components of the Simple Room Count
21. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Fenced Rates
Walking the Guest
Categories of Group Business
Four primary functions of ASPs
22. The actual office site at which chain reservationists reside.
Categories of Group Business
Role of Yield Management Systems
Spread Rate
Central Reservation Office (CRO)
23. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Meta-Search Technology
Categories of Group Business
Walking the Guest
Independent Reservation Services
24. Continuing guest - as per booking
Search Engine Optimization
Overbooking percentage
Stayover
Role of Yield Management Systems
25. Guest who stay longer than booked
Travel Information Management Services (TIMS)
Where did we steal Yield Management from?
Overstay
Committed Rooms
26. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Convention and Vistor Bureaus (CVBs)
Internet and Web-Based Reservations
In-House Reservation Center
IT packages
27. Faster - more accurate - sells more rooms at higher rates
Seamless Connectivity
Central Reservation Office (CRO)
Expected Departures
PHASER complete Access Reports
28. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
What are these global distribution system providers worth?
Expected Arrivals
Flat Rate/Run of the House
Adjusted Room Count
29. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Categories of Group Business
PHASER complete Access Reports
Third Party Travel Sites
Committed Rooms
30. Some get suites - some get singles - all pay same rate
Out of Inventory Rooms (OOI)
No Show
Flat Rate/Run of the House
Categories of Group Business
31. Logical rules that give options based on sensitivity
Attrition/Pick-Up Rate
Fenced Rates
In-House Reservation Center
Out of Order Rooms (OOO)
32. Software companies that offer a suite of software applications via Internet-based access.
Central Reservation System (CRS)
Four primary functions of ASPs
Four Global Distribution System Providers
Application Service Providers (ASPs)
33. 100 booked - 40 used means 60% attrition - 40% pick-up
ASAE
Attrition/Pick-Up Rate
Internet and Web-Based Reservations
Yield Management Revolution
34. Speaking the same language within incompatible systems
Electronic Switch Technology
Overstay
Hotelligence Report
Room Count
35. The act of controlling rates and restricting occupancy to maximize gross room revenues
Amendments/alterations to the reservation
Spread Rate
Central Reservation Office (CRO)
Yield Management Revolution
36. Status of rooms sold and available
Room Count
Overbooking
Overbooking percentage
Overstay
37. The American Society of Association Executives
Corporate Guests
Overstay
Selling Against Room Block
ASAE
38. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Group Guests
Walk-ins
Convention and Vistor Bureaus (CVBs)
Global Distribution System (GDS)
39. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Group Guests
What are these global distribution system providers worth?
House Count
Leisure Guests
40. Number of guests in hotel
Components of the Simple Room Count
ASAE
House Count
Convention and Vistor Bureaus (CVBs)
41. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Components of the Simple Room Count
Travel Information Management Services (TIMS)
Overbooking
Chain Sites
42. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Hotel Web Sites
PHASER complete Access Reports
Components of the Simple Room Count
Global Distribution System (GDS)
43. The role that airline reservation systems played
Seamless Connectivity
Flat Rate/Run of the House
No Show
Global Distribution System (GDS)
44. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
PHASER complete Access Reports
Unidentified Delegates
Chain Sites
Group Guests
45. Convention guest who try to get a better rate by using other deals
Nests and Hurdles
Walk-ins
No Show
Unidentified Delegates
46. More rooms sold than available - done deliberately.
In-House Reservation Center
Overbooking percentage
Leisure Guests
Overbooking
47. Guest booked to depart today
Out of Order Rooms (OOO)
Early Arrivals
Understay
Expected Departures
48. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Four primary functions of ASPs
Optional Reservation Data
Corporate Guests
Four Global Distribution System Providers
49. Hotel sets up and sells own package to individuals. May be better than the group rate.
Categories of Group Business
Leisure Guests
Optional Reservation Data
IT packages
50. Guest who arrive days before booking
Central Reservation System (CRS)
Early Arrivals
Expected Departures
Hotelligence Report