Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






2. Hotel sets up and sells own package to individuals. May be better than the group rate.






3. Status of rooms sold and available






4. Some get suites - some get singles - all pay same rate






5. Yesterdays stay-overs + today's reserved arrivals






6. Guest who arrive days before booking






7. History and preferences of that particular guest. Being used more often today






8. The role that airline reservation systems played






9. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






10. Speaking the same language within incompatible systems






11. Needed for large conventions where delegates may stay in many hotels






12. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






13. More rooms sold than available - done deliberately.






14. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






15. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






16. A negotiated discount below the rack rate. Members pick the rate they want to pay






17. Estimated over $80 billion. Group delegates spend more dollars.






18. Guest without reservations needing rooms






19. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






20. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






21. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






22. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






23. The act of controlling rates and restricting occupancy to maximize gross room revenues






24. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






25. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






26. Guest booked to depart today






27. 2-3 minutes






28. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






29. Hurdle point is set - lower rates rejected






30. The American Society of Association Executives






31. Number of guests in hotel






32. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






33. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






34. Faster - more accurate - sells more rooms at higher rates






35. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






36. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






37. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






38. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






39. Software companies that offer a suite of software applications via Internet-based access.






40. Logical rules that give options based on sensitivity






41. Based entirely on historical date. Does not share specific performance date for each competing property.

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42. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






43. Place and date more important than rate.






44. The Airlines






45. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






46. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






47. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






48. Continuing guest - as per booking






49. 100 booked - 40 used means 60% attrition - 40% pick-up






50. Guest who leave earlier than expected