Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






2. Guest who stay longer than booked






3. Hurdle point is set - lower rates rejected






4. History and preferences of that particular guest. Being used more often today






5. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






6. Based entirely on historical date. Does not share specific performance date for each competing property.

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7. The act of controlling rates and restricting occupancy to maximize gross room revenues






8. Estimated over $80 billion. Group delegates spend more dollars.






9. Continuing guest - as per booking






10. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






11. Guests booked to arrive today






12. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






13. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






14. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






15. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






16. Place and date more important than rate.






17. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






18. When a person calls directly to the hotel to book their reservations.






19. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






20. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






21. The role that airline reservation systems played






22. Hotel sets up and sells own package to individuals. May be better than the group rate.






23. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






24. Guest who arrive days before booking






25. Software companies that offer a suite of software applications via Internet-based access.






26. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






27. 2-3 minutes






28. A negotiated discount below the rack rate. Members pick the rate they want to pay






29. Faster - more accurate - sells more rooms at higher rates






30. Convention guest who try to get a better rate by using other deals






31. 100 booked - 40 used means 60% attrition - 40% pick-up






32. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






33. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






34. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






35. Speaking the same language within incompatible systems






36. CRS for hire - used by smaller chains - independent hotels.






37. Some get suites - some get singles - all pay same rate






38. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






39. The Airlines






40. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






41. More sophisticated - accounting for many issues






42. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






43. Needed for large conventions where delegates may stay in many hotels






44. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






45. Changes in dates - names - numbers - room types etc.






46. The actual office site at which chain reservationists reside.






47. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






48. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






49. More rooms sold than available - done deliberately.






50. Yesterdays stay-overs + today's reserved arrivals