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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Global Distribution System (GDS)
No Show
What are these global distribution system providers worth?
Internet and Web-Based Reservations
2. Hurdle point is set - lower rates rejected
Nests and Hurdles
Committed Rooms
Seamless Connectivity
Walking the Guest
3. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Unidentified Delegates
PHASER complete Access Reports
Internet and Web-Based Reservations
Search Engine Optimization
4. Convention guest who try to get a better rate by using other deals
Leisure Guests
Meta-Search Technology
Convention and Vistor Bureaus (CVBs)
Unidentified Delegates
5. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Walking the Guest
Central Reservation System (CRS)
Meta-Search Technology
Adjusted Room Count
6. The act of controlling rates and restricting occupancy to maximize gross room revenues
Four primary functions of ASPs
Group Business
Understay
Yield Management Revolution
7. Guest who arrive days before booking
Global Distribution System (GDS)
No Show
PHASER complete Access Reports
Early Arrivals
8. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
House Count
Four Global Distribution System Providers
Electronic Switch Technology
Out of Order Rooms (OOO)
9. Guest booked to depart today
Expected Departures
Central Reservation System (CRS)
House Count
Flat Rate/Run of the House
10. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Flat Rate/Run of the House
Selling Against Room Block
No Show
Attrition/Pick-Up Rate
11. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Search Engine Optimization
Global Distribution System (GDS)
Artificial Intelligence/ Expert Systems
Expected Arrivals
12. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Stayover
Walking the Guest
Search Engine Optimization
What are these global distribution system providers worth?
13. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Understay
Automated Inventory Tracking System
Stayover
Components of the Simple Room Count
14. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Understay
House Count
PHASER complete Access Reports
Four Global Distribution System Providers
15. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Independent Reservation Services
Room Count
IT packages
Chain Sites
16. CRS for hire - used by smaller chains - independent hotels.
Independent Reservation Services
Role of Yield Management Systems
Internet and Web-Based Reservations
Stayover
17. The actual office site at which chain reservationists reside.
PHASER complete Access Reports
Central Reservation Office (CRO)
Understay
Expedia Competitive Price Grid Report
18. Logical rules that give options based on sensitivity
Fenced Rates
Out of Order Rooms (OOO)
Yield Management Revolution
Pegasus Solutions
19. Status of rooms sold and available
Reservations to take
Room Count
Expected Departures
Hotel Web Sites
20. Hotel sets up and sells own package to individuals. May be better than the group rate.
Guest History Database
IT packages
Where did we steal Yield Management from?
Overbooking percentage
21. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Yield Management Revolution
What are these global distribution system providers worth?
Reservations to take
Group Guests
22. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Leisure Guests
Where did we steal Yield Management from?
Expected Departures
Adjusting the Room Block
23. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Third Party Travel Sites
ASAE
Fenced Rates
Flat Rate/Run of the House
24. Based entirely on historical date. Does not share specific performance date for each competing property.
25. Guest who leave earlier than expected
Spread Rate
Guest History Database
Understay
Out of Order Rooms (OOO)
26. Estimated over $80 billion. Group delegates spend more dollars.
Adjusting the Room Block
Group Business
Central Reservation Office (CRO)
Hotelligence Report
27. Needed for large conventions where delegates may stay in many hotels
Role of the Housing Bureau
Expedia Competitive Price Grid Report
Electronic Switch Technology
Meta-Search Technology
28. History and preferences of that particular guest. Being used more often today
House Count
Attrition/Pick-Up Rate
Guest History Database
Independent Reservation Services
29. A negotiated discount below the rack rate. Members pick the rate they want to pay
Central Reservation System (CRS)
Four primary functions of ASPs
Meta-Search Technology
Spread Rate
30. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Expected Arrivals
Categories of Group Business
Meta-Search Technology
Optional Reservation Data
31. Guests booked to arrive today
Walking the Guest
Overbooking
Expected Arrivals
Components of the Simple Room Count
32. Speaking the same language within incompatible systems
No Show
Group Guests
Electronic Switch Technology
Global Distribution System (GDS)
33. 2-3 minutes
Components of the Simple Room Count
How many minutes should it take to process a reservation?
Third Party Travel Sites
Attrition/Pick-Up Rate
34. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Chain Sites
Corporate Guests
Selling Against Room Block
What are these global distribution system providers worth?
35. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Group Business
Pegasus Solutions
Independent Reservation Services
No Show
36. The Airlines
Optional Reservation Data
Pegasus Solutions
Where did we steal Yield Management from?
Internet and Web-Based Reservations
37. The role that airline reservation systems played
Global Distribution System (GDS)
Group Guests
Hotelligence Report
Group Business
38. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Hotelligence Report
Overbooking percentage
Amendments/alterations to the reservation
Spread Rate
39. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Adjusting the Room Block
Early Arrivals
Room Count
Amendments/alterations to the reservation
40. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Group Business
Out of Order Rooms (OOO)
Selling Against Room Block
Role of Yield Management Systems
41. Faster - more accurate - sells more rooms at higher rates
Seamless Connectivity
Hotelligence Report
Where did we steal Yield Management from?
Flat Rate/Run of the House
42. Place and date more important than rate.
Fenced Rates
Group Guests
Global Distribution System (GDS)
What are these global distribution system providers worth?
43. Software companies that offer a suite of software applications via Internet-based access.
Global Distribution System (GDS)
Application Service Providers (ASPs)
How many minutes should it take to process a reservation?
Internet and Web-Based Reservations
44. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
ASAE
Convention and Vistor Bureaus (CVBs)
Hotelligence Report
Expedia Competitive Price Grid Report
45. More sophisticated - accounting for many issues
Central Reservation Office (CRO)
Global Distribution System (GDS)
IT packages
Adjusted Room Count
46. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Overstay
Leisure Guests
Expedia Competitive Price Grid Report
Components of the Simple Room Count
47. Some get suites - some get singles - all pay same rate
IT packages
No Show
Overbooking percentage
Flat Rate/Run of the House
48. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Understay
Convention and Vistor Bureaus (CVBs)
Optional Reservation Data
Expected Departures
49. The American Society of Association Executives
Group Guests
ASAE
IT packages
Travel Information Management Services (TIMS)
50. 5-7%
Group Business
Overbooking percentage
Automated Inventory Tracking System
Global Distribution System (GDS)