Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






2. Yesterdays stay-overs + today's reserved arrivals






3. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






4. Hotel sets up and sells own package to individuals. May be better than the group rate.






5. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






6. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






7. The actual office site at which chain reservationists reside.






8. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






9. Convention guest who try to get a better rate by using other deals






10. Continuing guest - as per booking






11. Place and date more important than rate.






12. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






13. Estimated over $80 billion. Group delegates spend more dollars.






14. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






15. Guest without reservations needing rooms






16. Guest who arrive days before booking






17. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






18. Based entirely on historical date. Does not share specific performance date for each competing property.


19. Hurdle point is set - lower rates rejected






20. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






21. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






22. The Airlines






23. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






24. Guest booked to depart today






25. 5-7%






26. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






27. A negotiated discount below the rack rate. Members pick the rate they want to pay






28. The American Society of Association Executives






29. Number of guests in hotel






30. When a person calls directly to the hotel to book their reservations.






31. Status of rooms sold and available






32. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






33. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






34. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






35. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






36. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






37. The role that airline reservation systems played






38. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






39. Speaking the same language within incompatible systems






40. History and preferences of that particular guest. Being used more often today






41. Changes in dates - names - numbers - room types etc.






42. Logical rules that give options based on sensitivity






43. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






44. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






45. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






46. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






47. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






48. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






49. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






50. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals