Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest who arrive days before booking






2. The actual office site at which chain reservationists reside.






3. Hotel sets up and sells own package to individuals. May be better than the group rate.






4. Hurdle point is set - lower rates rejected






5. Guests booked to arrive today






6. Guest booked to depart today






7. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






8. Number of guests in hotel






9. Status of rooms sold and available






10. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






11. History and preferences of that particular guest. Being used more often today






12. Guest without reservations needing rooms






13. Software companies that offer a suite of software applications via Internet-based access.






14. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






15. Changes in dates - names - numbers - room types etc.






16. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






17. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






18. A negotiated discount below the rack rate. Members pick the rate they want to pay






19. Speaking the same language within incompatible systems






20. Place and date more important than rate.






21. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






22. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






23. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






24. Continuing guest - as per booking






25. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






26. More rooms sold than available - done deliberately.






27. Some get suites - some get singles - all pay same rate






28. The American Society of Association Executives






29. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






30. 2-3 minutes






31. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






32. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






33. Convention guest who try to get a better rate by using other deals






34. Guest who stay longer than booked






35. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






36. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






37. CRS for hire - used by smaller chains - independent hotels.






38. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






39. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






40. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






41. Estimated over $80 billion. Group delegates spend more dollars.






42. Needed for large conventions where delegates may stay in many hotels






43. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






44. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






45. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






46. 100 booked - 40 used means 60% attrition - 40% pick-up






47. Based entirely on historical date. Does not share specific performance date for each competing property.

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48. When a person calls directly to the hotel to book their reservations.






49. Guest who leave earlier than expected






50. The role that airline reservation systems played