Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






2. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






3. Guest who stay longer than booked






4. Guest who leave earlier than expected






5. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






6. Status of rooms sold and available






7. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






8. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






9. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






10. Guest who arrive days before booking






11. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






12. 5-7%






13. 2-3 minutes






14. CRS for hire - used by smaller chains - independent hotels.






15. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






16. Changes in dates - names - numbers - room types etc.






17. Some get suites - some get singles - all pay same rate






18. Guest without reservations needing rooms






19. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






20. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






21. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






22. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






23. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






24. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






25. Yesterdays stay-overs + today's reserved arrivals






26. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






27. The act of controlling rates and restricting occupancy to maximize gross room revenues






28. Faster - more accurate - sells more rooms at higher rates






29. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






30. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






31. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






32. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






33. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






34. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






35. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






36. More sophisticated - accounting for many issues






37. Number of guests in hotel






38. Hotel sets up and sells own package to individuals. May be better than the group rate.






39. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






40. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






41. Software companies that offer a suite of software applications via Internet-based access.






42. Speaking the same language within incompatible systems






43. 100 booked - 40 used means 60% attrition - 40% pick-up






44. Estimated over $80 billion. Group delegates spend more dollars.






45. The American Society of Association Executives






46. Guest booked to depart today






47. Convention guest who try to get a better rate by using other deals






48. A negotiated discount below the rack rate. Members pick the rate they want to pay






49. Place and date more important than rate.






50. The Airlines