SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Guest History Database
Meta-Search Technology
Out of Order Rooms (OOO)
What are these global distribution system providers worth?
2. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Internet and Web-Based Reservations
Room Count
Artificial Intelligence/ Expert Systems
IT packages
3. More sophisticated - accounting for many issues
Adjusted Room Count
Amendments/alterations to the reservation
Overbooking
Chain Sites
4. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
No Show
Optional Reservation Data
How many minutes should it take to process a reservation?
Convention and Vistor Bureaus (CVBs)
5. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Internet and Web-Based Reservations
Third Party Travel Sites
Application Service Providers (ASPs)
Artificial Intelligence/ Expert Systems
6. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Stayover
Role of the Housing Bureau
Global Distribution System (GDS)
Leisure Guests
7. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Pegasus Solutions
Walk-ins
Guest History Database
Spread Rate
8. Guest booked to depart today
Corporate Guests
Meta-Search Technology
Role of Yield Management Systems
Expected Departures
9. The Airlines
Flat Rate/Run of the House
Yield Management Revolution
Where did we steal Yield Management from?
Adjusted Room Count
10. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Hotelligence Report
Corporate Guests
Automated Inventory Tracking System
In-House Reservation Center
11. 2-3 minutes
Understay
Application Service Providers (ASPs)
How many minutes should it take to process a reservation?
Search Engine Optimization
12. When a person calls directly to the hotel to book their reservations.
Overbooking
Role of Yield Management Systems
In-House Reservation Center
Unidentified Delegates
13. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
ASAE
Spread Rate
Categories of Group Business
Out of Order Rooms (OOO)
14. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Central Reservation System (CRS)
Spread Rate
Role of Yield Management Systems
Guest History Database
15. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Committed Rooms
Early Arrivals
Convention and Vistor Bureaus (CVBs)
Travel Information Management Services (TIMS)
16. Faster - more accurate - sells more rooms at higher rates
Seamless Connectivity
Nests and Hurdles
Overstay
Role of the Housing Bureau
17. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
ASAE
Guest History Database
Role of Yield Management Systems
Meta-Search Technology
18. History and preferences of that particular guest. Being used more often today
Adjusting the Room Block
Four Global Distribution System Providers
Guest History Database
How many minutes should it take to process a reservation?
19. The actual office site at which chain reservationists reside.
Internet and Web-Based Reservations
Four primary functions of ASPs
Central Reservation Office (CRO)
Adjusting the Room Block
20. CRS for hire - used by smaller chains - independent hotels.
Understay
Adjusting the Room Block
Independent Reservation Services
Global Distribution System (GDS)
21. Guest who stay longer than booked
PHASER complete Access Reports
Overstay
Understay
Internet and Web-Based Reservations
22. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
ASAE
In-House Reservation Center
Third Party Travel Sites
Travel Information Management Services (TIMS)
23. Guest who arrive days before booking
Attrition/Pick-Up Rate
Stayover
In-House Reservation Center
Early Arrivals
24. 100 booked - 40 used means 60% attrition - 40% pick-up
Early Arrivals
Hotelligence Report
Attrition/Pick-Up Rate
Group Business
25. Guest without reservations needing rooms
Adjusting the Room Block
Walk-ins
Components of the Simple Room Count
Overbooking percentage
26. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Artificial Intelligence/ Expert Systems
Chain Sites
Role of Yield Management Systems
Hotel Web Sites
27. 5-7%
Room Count
Overbooking percentage
Overbooking
Seamless Connectivity
28. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Internet and Web-Based Reservations
Smith Travel Research's STAR Reports
Selling Against Room Block
Expected Departures
29. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Meta-Search Technology
Room Count
Automated Inventory Tracking System
Role of Yield Management Systems
30. More rooms sold than available - done deliberately.
Meta-Search Technology
Out of Inventory Rooms (OOI)
Corporate Guests
Overbooking
31. Changes in dates - names - numbers - room types etc.
Amendments/alterations to the reservation
Selling Against Room Block
Hotel Web Sites
Third Party Travel Sites
32. The American Society of Association Executives
Travel Information Management Services (TIMS)
Early Arrivals
Overbooking
ASAE
33. Number of guests in hotel
PHASER complete Access Reports
Leisure Guests
Group Guests
House Count
34. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Out of Order Rooms (OOO)
Third Party Travel Sites
Categories of Group Business
Overbooking
35. Estimated over $80 billion. Group delegates spend more dollars.
Group Business
Committed Rooms
Application Service Providers (ASPs)
Walk-ins
36. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Smith Travel Research's STAR Reports
Corporate Guests
Overbooking percentage
Seamless Connectivity
37. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Spread Rate
Chain Sites
No Show
Unidentified Delegates
38. Hotel sets up and sells own package to individuals. May be better than the group rate.
Group Business
IT packages
How many minutes should it take to process a reservation?
Reservations to take
39. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Four Global Distribution System Providers
Nests and Hurdles
Group Business
Guest History Database
40. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Adjusting the Room Block
Hotel Web Sites
Expected Arrivals
Leisure Guests
41. Hurdle point is set - lower rates rejected
Room Count
Expected Arrivals
No Show
Nests and Hurdles
42. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Leisure Guests
Components of the Simple Room Count
Search Engine Optimization
Unidentified Delegates
43. Based entirely on historical date. Does not share specific performance date for each competing property.
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
44. Place and date more important than rate.
Application Service Providers (ASPs)
Central Reservation System (CRS)
Expedia Competitive Price Grid Report
Group Guests
45. The role that airline reservation systems played
Expected Departures
Global Distribution System (GDS)
Smith Travel Research's STAR Reports
Meta-Search Technology
46. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Central Reservation System (CRS)
Third Party Travel Sites
Out of Inventory Rooms (OOI)
Attrition/Pick-Up Rate
47. Yesterdays stay-overs + today's reserved arrivals
Flat Rate/Run of the House
Expedia Competitive Price Grid Report
Committed Rooms
Convention and Vistor Bureaus (CVBs)
48. Convention guest who try to get a better rate by using other deals
Unidentified Delegates
Out of Order Rooms (OOO)
No Show
Where did we steal Yield Management from?
49. Guest who leave earlier than expected
Guest History Database
Understay
Electronic Switch Technology
Group Business
50. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Unidentified Delegates
Walking the Guest
Guest History Database
Early Arrivals