Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






2. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






3. A negotiated discount below the rack rate. Members pick the rate they want to pay






4. Faster - more accurate - sells more rooms at higher rates






5. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






6. Convention guest who try to get a better rate by using other deals






7. Speaking the same language within incompatible systems






8. Some get suites - some get singles - all pay same rate






9. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






10. The actual office site at which chain reservationists reside.






11. More rooms sold than available - done deliberately.






12. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






13. When a person calls directly to the hotel to book their reservations.






14. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






15. Continuing guest - as per booking






16. Hurdle point is set - lower rates rejected






17. Guests booked to arrive today






18. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






19. Place and date more important than rate.






20. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






21. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






22. Number of guests in hotel






23. Software companies that offer a suite of software applications via Internet-based access.






24. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






25. Guest who arrive days before booking






26. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






27. History and preferences of that particular guest. Being used more often today






28. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






29. Based entirely on historical date. Does not share specific performance date for each competing property.


30. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






31. The role that airline reservation systems played






32. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






33. Logical rules that give options based on sensitivity






34. 100 booked - 40 used means 60% attrition - 40% pick-up






35. The American Society of Association Executives






36. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






37. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






38. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






39. 5-7%






40. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






41. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






42. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






43. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






44. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






45. Yesterdays stay-overs + today's reserved arrivals






46. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






47. Estimated over $80 billion. Group delegates spend more dollars.






48. The act of controlling rates and restricting occupancy to maximize gross room revenues






49. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






50. Status of rooms sold and available