Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






2. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






3. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






4. The Airlines






5. Yesterdays stay-overs + today's reserved arrivals






6. Continuing guest - as per booking






7. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






8. Hurdle point is set - lower rates rejected






9. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






10. 5-7%






11. Convention guest who try to get a better rate by using other deals






12. More sophisticated - accounting for many issues






13. History and preferences of that particular guest. Being used more often today






14. Guest who arrive days before booking






15. Guest who leave earlier than expected






16. Based entirely on historical date. Does not share specific performance date for each competing property.


17. Place and date more important than rate.






18. 2-3 minutes






19. Software companies that offer a suite of software applications via Internet-based access.






20. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






21. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






22. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






23. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






24. Status of rooms sold and available






25. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






26. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






27. Some get suites - some get singles - all pay same rate






28. Estimated over $80 billion. Group delegates spend more dollars.






29. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






30. Guest booked to depart today






31. CRS for hire - used by smaller chains - independent hotels.






32. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






33. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






34. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






35. Guests booked to arrive today






36. The role that airline reservation systems played






37. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






38. Guest who stay longer than booked






39. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






40. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






41. Guest without reservations needing rooms






42. A negotiated discount below the rack rate. Members pick the rate they want to pay






43. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






44. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






45. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






46. The American Society of Association Executives






47. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






48. The actual office site at which chain reservationists reside.






49. 100 booked - 40 used means 60% attrition - 40% pick-up






50. More rooms sold than available - done deliberately.