Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






2. Yesterdays stay-overs + today's reserved arrivals






3. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






4. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






5. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






6. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






7. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






8. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






9. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






10. Guest who stay longer than booked






11. History and preferences of that particular guest. Being used more often today






12. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






13. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






14. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






15. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






16. Hurdle point is set - lower rates rejected






17. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






18. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






19. Based entirely on historical date. Does not share specific performance date for each competing property.


20. Continuing guest - as per booking






21. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






22. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






23. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






24. Guest without reservations needing rooms






25. Faster - more accurate - sells more rooms at higher rates






26. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






27. Convention guest who try to get a better rate by using other deals






28. Logical rules that give options based on sensitivity






29. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






30. 100 booked - 40 used means 60% attrition - 40% pick-up






31. Estimated over $80 billion. Group delegates spend more dollars.






32. 5-7%






33. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






34. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






35. Software companies that offer a suite of software applications via Internet-based access.






36. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






37. Needed for large conventions where delegates may stay in many hotels






38. Guest who leave earlier than expected






39. Status of rooms sold and available






40. The role that airline reservation systems played






41. Place and date more important than rate.






42. The actual office site at which chain reservationists reside.






43. Guests booked to arrive today






44. Number of guests in hotel






45. CRS for hire - used by smaller chains - independent hotels.






46. Changes in dates - names - numbers - room types etc.






47. Some get suites - some get singles - all pay same rate






48. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






49. More sophisticated - accounting for many issues






50. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.