Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. History and preferences of that particular guest. Being used more often today






2. Hotel sets up and sells own package to individuals. May be better than the group rate.






3. 100 booked - 40 used means 60% attrition - 40% pick-up






4. Guest who stay longer than booked






5. Hurdle point is set - lower rates rejected






6. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






7. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






8. Speaking the same language within incompatible systems






9. The role that airline reservation systems played






10. More sophisticated - accounting for many issues






11. Some get suites - some get singles - all pay same rate






12. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






13. When a person calls directly to the hotel to book their reservations.






14. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






15. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






16. 5-7%






17. The act of controlling rates and restricting occupancy to maximize gross room revenues






18. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






19. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






20. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






21. Guests booked to arrive today






22. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






23. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






24. Faster - more accurate - sells more rooms at higher rates






25. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






26. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






27. The Airlines






28. Changes in dates - names - numbers - room types etc.






29. Number of guests in hotel






30. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






31. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






32. Guest who arrive days before booking






33. The actual office site at which chain reservationists reside.






34. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






35. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






36. Yesterdays stay-overs + today's reserved arrivals






37. Status of rooms sold and available






38. Convention guest who try to get a better rate by using other deals






39. Needed for large conventions where delegates may stay in many hotels






40. More rooms sold than available - done deliberately.






41. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






42. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






43. Guest booked to depart today






44. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






45. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






46. Logical rules that give options based on sensitivity






47. Software companies that offer a suite of software applications via Internet-based access.






48. The American Society of Association Executives






49. CRS for hire - used by smaller chains - independent hotels.






50. 2-3 minutes