Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Changes in dates - names - numbers - room types etc.






2. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






3. The Airlines






4. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






5. Faster - more accurate - sells more rooms at higher rates






6. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






7. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






8. Guest who leave earlier than expected






9. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






10. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






11. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






12. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






13. Guest booked to depart today






14. Yesterdays stay-overs + today's reserved arrivals






15. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






16. The actual office site at which chain reservationists reside.






17. CRS for hire - used by smaller chains - independent hotels.






18. Guest without reservations needing rooms






19. Some get suites - some get singles - all pay same rate






20. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






21. Guest who stay longer than booked






22. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






23. Logical rules that give options based on sensitivity






24. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






25. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






26. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






27. More rooms sold than available - done deliberately.






28. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






29. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






30. 5-7%






31. Based entirely on historical date. Does not share specific performance date for each competing property.


32. Number of guests in hotel






33. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






34. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






35. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






36. Guests booked to arrive today






37. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






38. Hotel sets up and sells own package to individuals. May be better than the group rate.






39. Hurdle point is set - lower rates rejected






40. 2-3 minutes






41. The American Society of Association Executives






42. Convention guest who try to get a better rate by using other deals






43. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






44. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






45. 100 booked - 40 used means 60% attrition - 40% pick-up






46. Needed for large conventions where delegates may stay in many hotels






47. The role that airline reservation systems played






48. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






49. Status of rooms sold and available






50. A negotiated discount below the rack rate. Members pick the rate they want to pay