Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A negotiated discount below the rack rate. Members pick the rate they want to pay






2. Software companies that offer a suite of software applications via Internet-based access.






3. Convention guest who try to get a better rate by using other deals






4. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






5. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






6. Some get suites - some get singles - all pay same rate






7. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






8. Logical rules that give options based on sensitivity






9. Hurdle point is set - lower rates rejected






10. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






11. 100 booked - 40 used means 60% attrition - 40% pick-up






12. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






13. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






14. Guest who leave earlier than expected






15. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






16. The actual office site at which chain reservationists reside.






17. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






18. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






19. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






20. Continuing guest - as per booking






21. Guest who stay longer than booked






22. 5-7%






23. 2-3 minutes






24. Faster - more accurate - sells more rooms at higher rates






25. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






26. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






27. Status of rooms sold and available






28. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






29. CRS for hire - used by smaller chains - independent hotels.






30. More rooms sold than available - done deliberately.






31. Place and date more important than rate.






32. The role that airline reservation systems played






33. Guest booked to depart today






34. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






35. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






36. Needed for large conventions where delegates may stay in many hotels






37. The American Society of Association Executives






38. Yesterdays stay-overs + today's reserved arrivals






39. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






40. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






41. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






42. Guests booked to arrive today






43. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






44. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






45. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






46. More sophisticated - accounting for many issues






47. Speaking the same language within incompatible systems






48. Changes in dates - names - numbers - room types etc.






49. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






50. Hotel sets up and sells own package to individuals. May be better than the group rate.