Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Based entirely on historical date. Does not share specific performance date for each competing property.

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2. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






3. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






4. Faster - more accurate - sells more rooms at higher rates






5. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






6. 2-3 minutes






7. Guest who leave earlier than expected






8. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






9. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






10. Guest who stay longer than booked






11. Guest without reservations needing rooms






12. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






13. 100 booked - 40 used means 60% attrition - 40% pick-up






14. The actual office site at which chain reservationists reside.






15. Hurdle point is set - lower rates rejected






16. History and preferences of that particular guest. Being used more often today






17. Yesterdays stay-overs + today's reserved arrivals






18. Status of rooms sold and available






19. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






20. More rooms sold than available - done deliberately.






21. Place and date more important than rate.






22. The role that airline reservation systems played






23. Estimated over $80 billion. Group delegates spend more dollars.






24. Speaking the same language within incompatible systems






25. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






26. Needed for large conventions where delegates may stay in many hotels






27. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






28. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






29. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






30. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






31. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






32. 5-7%






33. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






34. Continuing guest - as per booking






35. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






36. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






37. The American Society of Association Executives






38. Some get suites - some get singles - all pay same rate






39. More sophisticated - accounting for many issues






40. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






41. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






42. Number of guests in hotel






43. Convention guest who try to get a better rate by using other deals






44. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






45. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






46. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






47. A negotiated discount below the rack rate. Members pick the rate they want to pay






48. Guest booked to depart today






49. The Airlines






50. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address