Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






2. Some get suites - some get singles - all pay same rate






3. Faster - more accurate - sells more rooms at higher rates






4. When a person calls directly to the hotel to book their reservations.






5. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






6. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






7. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






8. CRS for hire - used by smaller chains - independent hotels.






9. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






10. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






11. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






12. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






13. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






14. The actual office site at which chain reservationists reside.






15. Logical rules that give options based on sensitivity






16. Changes in dates - names - numbers - room types etc.






17. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






18. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






19. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






20. Speaking the same language within incompatible systems






21. Status of rooms sold and available






22. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






23. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






24. Yesterdays stay-overs + today's reserved arrivals






25. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






26. The Airlines






27. Guest without reservations needing rooms






28. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






29. Guests booked to arrive today






30. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






31. Guest booked to depart today






32. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






33. 100 booked - 40 used means 60% attrition - 40% pick-up






34. The role that airline reservation systems played






35. Hurdle point is set - lower rates rejected






36. 5-7%






37. The act of controlling rates and restricting occupancy to maximize gross room revenues






38. A negotiated discount below the rack rate. Members pick the rate they want to pay






39. Convention guest who try to get a better rate by using other deals






40. Guest who stay longer than booked






41. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






42. Based entirely on historical date. Does not share specific performance date for each competing property.


43. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






44. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






45. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






46. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






47. History and preferences of that particular guest. Being used more often today






48. Number of guests in hotel






49. Guest who leave earlier than expected






50. Continuing guest - as per booking