Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






2. Software companies that offer a suite of software applications via Internet-based access.






3. The American Society of Association Executives






4. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






5. Speaking the same language within incompatible systems






6. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






7. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






8. Status of rooms sold and available






9. Changes in dates - names - numbers - room types etc.






10. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






11. Guest who arrive days before booking






12. Hotel sets up and sells own package to individuals. May be better than the group rate.






13. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






14. 5-7%






15. A negotiated discount below the rack rate. Members pick the rate they want to pay






16. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






17. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






18. The act of controlling rates and restricting occupancy to maximize gross room revenues






19. Guest who stay longer than booked






20. Some get suites - some get singles - all pay same rate






21. Needed for large conventions where delegates may stay in many hotels






22. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






23. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






24. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






25. More sophisticated - accounting for many issues






26. Faster - more accurate - sells more rooms at higher rates






27. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






28. The Airlines






29. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






30. Logical rules that give options based on sensitivity






31. 100 booked - 40 used means 60% attrition - 40% pick-up






32. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






33. Guest without reservations needing rooms






34. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






35. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






36. The role that airline reservation systems played






37. Continuing guest - as per booking






38. When a person calls directly to the hotel to book their reservations.






39. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






40. 2-3 minutes






41. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






42. Convention guest who try to get a better rate by using other deals






43. CRS for hire - used by smaller chains - independent hotels.






44. The actual office site at which chain reservationists reside.






45. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






46. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






47. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






48. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






49. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






50. Yesterdays stay-overs + today's reserved arrivals