Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






2. Estimated over $80 billion. Group delegates spend more dollars.






3. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






4. When a person calls directly to the hotel to book their reservations.






5. Hotel sets up and sells own package to individuals. May be better than the group rate.






6. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






7. The actual office site at which chain reservationists reside.






8. A negotiated discount below the rack rate. Members pick the rate they want to pay






9. Guest who stay longer than booked






10. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






11. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






12. Some get suites - some get singles - all pay same rate






13. Continuing guest - as per booking






14. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






15. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






16. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






17. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






18. Guest who arrive days before booking






19. Convention guest who try to get a better rate by using other deals






20. The role that airline reservation systems played






21. The act of controlling rates and restricting occupancy to maximize gross room revenues






22. Guests booked to arrive today






23. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






24. Logical rules that give options based on sensitivity






25. Status of rooms sold and available






26. Software companies that offer a suite of software applications via Internet-based access.






27. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






28. Guest without reservations needing rooms






29. Speaking the same language within incompatible systems






30. The American Society of Association Executives






31. Changes in dates - names - numbers - room types etc.






32. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






33. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






34. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






35. More rooms sold than available - done deliberately.






36. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






37. Number of guests in hotel






38. 100 booked - 40 used means 60% attrition - 40% pick-up






39. Needed for large conventions where delegates may stay in many hotels






40. Faster - more accurate - sells more rooms at higher rates






41. CRS for hire - used by smaller chains - independent hotels.






42. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






43. Place and date more important than rate.






44. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






45. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






46. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






47. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






48. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






49. The Airlines






50. More sophisticated - accounting for many issues