Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When a person calls directly to the hotel to book their reservations.






2. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






3. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






4. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






5. 5-7%






6. The act of controlling rates and restricting occupancy to maximize gross room revenues






7. Software companies that offer a suite of software applications via Internet-based access.






8. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






9. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






10. Guest who arrive days before booking






11. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






12. The American Society of Association Executives






13. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






14. Some get suites - some get singles - all pay same rate






15. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






16. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






17. Status of rooms sold and available






18. More sophisticated - accounting for many issues






19. Changes in dates - names - numbers - room types etc.






20. The role that airline reservation systems played






21. The actual office site at which chain reservationists reside.






22. More rooms sold than available - done deliberately.






23. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






24. Guest who stay longer than booked






25. Guests booked to arrive today






26. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






27. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






28. Hurdle point is set - lower rates rejected






29. A negotiated discount below the rack rate. Members pick the rate they want to pay






30. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






31. Based entirely on historical date. Does not share specific performance date for each competing property.


32. Continuing guest - as per booking






33. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






34. Number of guests in hotel






35. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






36. Yesterdays stay-overs + today's reserved arrivals






37. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






38. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






39. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






40. Hotel sets up and sells own package to individuals. May be better than the group rate.






41. Needed for large conventions where delegates may stay in many hotels






42. The Airlines






43. Convention guest who try to get a better rate by using other deals






44. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






45. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






46. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






47. Estimated over $80 billion. Group delegates spend more dollars.






48. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






49. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






50. Faster - more accurate - sells more rooms at higher rates