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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Faster - more accurate - sells more rooms at higher rates
What are these global distribution system providers worth?
Four primary functions of ASPs
Seamless Connectivity
Committed Rooms
2. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Walk-ins
Stayover
Internet and Web-Based Reservations
Components of the Simple Room Count
3. When a person calls directly to the hotel to book their reservations.
Selling Against Room Block
Third Party Travel Sites
In-House Reservation Center
Chain Sites
4. History and preferences of that particular guest. Being used more often today
Unidentified Delegates
Global Distribution System (GDS)
Seamless Connectivity
Guest History Database
5. Place and date more important than rate.
Group Guests
Understay
Automated Inventory Tracking System
Corporate Guests
6. 5-7%
Overbooking percentage
Stayover
Unidentified Delegates
Attrition/Pick-Up Rate
7. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Convention and Vistor Bureaus (CVBs)
Role of Yield Management Systems
Internet and Web-Based Reservations
Corporate Guests
8. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Group Business
Central Reservation System (CRS)
Third Party Travel Sites
ASAE
9. Yesterdays stay-overs + today's reserved arrivals
Third Party Travel Sites
Committed Rooms
Internet and Web-Based Reservations
How many minutes should it take to process a reservation?
10. Guests booked to arrive today
Categories of Group Business
What are these global distribution system providers worth?
Overbooking percentage
Expected Arrivals
11. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Internet and Web-Based Reservations
Adjusting the Room Block
Central Reservation Office (CRO)
Expedia Competitive Price Grid Report
12. Status of rooms sold and available
Components of the Simple Room Count
Room Count
Out of Inventory Rooms (OOI)
Understay
13. Hurdle point is set - lower rates rejected
Expedia Competitive Price Grid Report
Nests and Hurdles
Stayover
Out of Inventory Rooms (OOI)
14. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Four primary functions of ASPs
IT packages
Central Reservation Office (CRO)
Group Business
15. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Where did we steal Yield Management from?
Leisure Guests
Fenced Rates
IT packages
16. Hotel sets up and sells own package to individuals. May be better than the group rate.
IT packages
PHASER complete Access Reports
Corporate Guests
Electronic Switch Technology
17. Guest who stay longer than booked
Fenced Rates
What are these global distribution system providers worth?
Expected Departures
Overstay
18. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Artificial Intelligence/ Expert Systems
Automated Inventory Tracking System
Leisure Guests
Smith Travel Research's STAR Reports
19. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Reservations to take
Committed Rooms
Hotelligence Report
Automated Inventory Tracking System
20. Estimated over $80 billion. Group delegates spend more dollars.
Group Business
Expected Departures
Early Arrivals
Unidentified Delegates
21. Continuing guest - as per booking
Four primary functions of ASPs
Stayover
Expected Arrivals
PHASER complete Access Reports
22. Software companies that offer a suite of software applications via Internet-based access.
Reservations to take
Group Business
Flat Rate/Run of the House
Application Service Providers (ASPs)
23. The Airlines
Corporate Guests
Adjusted Room Count
Global Distribution System (GDS)
Where did we steal Yield Management from?
24. Guest booked to depart today
Search Engine Optimization
Optional Reservation Data
Seamless Connectivity
Expected Departures
25. Guest who leave earlier than expected
Stayover
Overbooking percentage
Leisure Guests
Understay
26. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Expected Departures
Four Global Distribution System Providers
Meta-Search Technology
Amendments/alterations to the reservation
27. Guest without reservations needing rooms
Central Reservation System (CRS)
Walk-ins
Central Reservation Office (CRO)
Four primary functions of ASPs
28. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Amendments/alterations to the reservation
Chain Sites
No Show
PHASER complete Access Reports
29. Some get suites - some get singles - all pay same rate
How many minutes should it take to process a reservation?
Group Business
Independent Reservation Services
Flat Rate/Run of the House
30. Based entirely on historical date. Does not share specific performance date for each competing property.
31. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Smith Travel Research's STAR Reports
Optional Reservation Data
Room Count
Artificial Intelligence/ Expert Systems
32. A negotiated discount below the rack rate. Members pick the rate they want to pay
Role of Yield Management Systems
Global Distribution System (GDS)
Spread Rate
Internet and Web-Based Reservations
33. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Travel Information Management Services (TIMS)
PHASER complete Access Reports
Adjusted Room Count
Components of the Simple Room Count
34. CRS for hire - used by smaller chains - independent hotels.
Independent Reservation Services
Categories of Group Business
How many minutes should it take to process a reservation?
Overbooking
35. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Independent Reservation Services
Internet and Web-Based Reservations
Chain Sites
PHASER complete Access Reports
36. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Selling Against Room Block
Nests and Hurdles
Leisure Guests
Out of Inventory Rooms (OOI)
37. 100 booked - 40 used means 60% attrition - 40% pick-up
Adjusted Room Count
Central Reservation Office (CRO)
Attrition/Pick-Up Rate
Smith Travel Research's STAR Reports
38. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Nests and Hurdles
Where did we steal Yield Management from?
Unidentified Delegates
Internet and Web-Based Reservations
39. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Smith Travel Research's STAR Reports
Meta-Search Technology
Early Arrivals
Group Guests
40. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Central Reservation System (CRS)
Hotel Web Sites
Four primary functions of ASPs
Unidentified Delegates
41. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Categories of Group Business
Four Global Distribution System Providers
Selling Against Room Block
Artificial Intelligence/ Expert Systems
42. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Overbooking
Adjusting the Room Block
Travel Information Management Services (TIMS)
Early Arrivals
43. Speaking the same language within incompatible systems
Seamless Connectivity
Components of the Simple Room Count
Travel Information Management Services (TIMS)
Electronic Switch Technology
44. Changes in dates - names - numbers - room types etc.
Early Arrivals
Electronic Switch Technology
Convention and Vistor Bureaus (CVBs)
Amendments/alterations to the reservation
45. Logical rules that give options based on sensitivity
Pegasus Solutions
What are these global distribution system providers worth?
Overstay
Fenced Rates
46. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Central Reservation Office (CRO)
Optional Reservation Data
Yield Management Revolution
Expedia Competitive Price Grid Report
47. The role that airline reservation systems played
Walk-ins
Global Distribution System (GDS)
Spread Rate
Optional Reservation Data
48. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
What are these global distribution system providers worth?
Smith Travel Research's STAR Reports
Role of Yield Management Systems
Where did we steal Yield Management from?
49. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Search Engine Optimization
Artificial Intelligence/ Expert Systems
Adjusted Room Count
Walking the Guest
50. 2-3 minutes
Expected Arrivals
Automated Inventory Tracking System
How many minutes should it take to process a reservation?
Application Service Providers (ASPs)