Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest who stay longer than booked






2. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






3. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






4. 100 booked - 40 used means 60% attrition - 40% pick-up






5. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






6. The American Society of Association Executives






7. Guest who arrive days before booking






8. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






9. More sophisticated - accounting for many issues






10. Yesterdays stay-overs + today's reserved arrivals






11. Guest booked to depart today






12. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






13. Estimated over $80 billion. Group delegates spend more dollars.






14. Changes in dates - names - numbers - room types etc.






15. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






16. Place and date more important than rate.






17. Needed for large conventions where delegates may stay in many hotels






18. Faster - more accurate - sells more rooms at higher rates






19. History and preferences of that particular guest. Being used more often today






20. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






21. Guests booked to arrive today






22. The role that airline reservation systems played






23. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






24. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






25. A negotiated discount below the rack rate. Members pick the rate they want to pay






26. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






27. 2-3 minutes






28. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






29. Hurdle point is set - lower rates rejected






30. The Airlines






31. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






32. Hotel sets up and sells own package to individuals. May be better than the group rate.






33. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






34. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






35. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






36. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






37. Some get suites - some get singles - all pay same rate






38. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






39. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






40. CRS for hire - used by smaller chains - independent hotels.






41. Continuing guest - as per booking






42. Status of rooms sold and available






43. 5-7%






44. Based entirely on historical date. Does not share specific performance date for each competing property.

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45. Number of guests in hotel






46. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






47. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






48. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






49. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






50. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations