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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest without reservations needing rooms
Seamless Connectivity
ASAE
Attrition/Pick-Up Rate
Walk-ins
2. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Expected Departures
Early Arrivals
Meta-Search Technology
Four Global Distribution System Providers
3. Hurdle point is set - lower rates rejected
Nests and Hurdles
What are these global distribution system providers worth?
Seamless Connectivity
Reservations to take
4. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Four Global Distribution System Providers
Reservations to take
Selling Against Room Block
Role of Yield Management Systems
5. Faster - more accurate - sells more rooms at higher rates
How many minutes should it take to process a reservation?
Early Arrivals
Seamless Connectivity
Spread Rate
6. Yesterdays stay-overs + today's reserved arrivals
Out of Order Rooms (OOO)
Committed Rooms
Walking the Guest
Selling Against Room Block
7. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Automated Inventory Tracking System
Room Count
IT packages
Four primary functions of ASPs
8. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Internet and Web-Based Reservations
Optional Reservation Data
Automated Inventory Tracking System
Hotel Web Sites
9. CRS for hire - used by smaller chains - independent hotels.
Reservations to take
Independent Reservation Services
Four primary functions of ASPs
Expected Arrivals
10. Guest who leave earlier than expected
No Show
Group Business
Understay
Stayover
11. Needed for large conventions where delegates may stay in many hotels
Global Distribution System (GDS)
Convention and Vistor Bureaus (CVBs)
Role of the Housing Bureau
Committed Rooms
12. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Seamless Connectivity
Amendments/alterations to the reservation
Convention and Vistor Bureaus (CVBs)
Spread Rate
13. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Role of the Housing Bureau
Corporate Guests
Group Guests
Hotelligence Report
14. 2-3 minutes
ASAE
Travel Information Management Services (TIMS)
Overbooking
How many minutes should it take to process a reservation?
15. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Automated Inventory Tracking System
Convention and Vistor Bureaus (CVBs)
Optional Reservation Data
Early Arrivals
16. The Airlines
Unidentified Delegates
Where did we steal Yield Management from?
Group Business
Categories of Group Business
17. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Amendments/alterations to the reservation
Selling Against Room Block
Central Reservation System (CRS)
Chain Sites
18. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Artificial Intelligence/ Expert Systems
Application Service Providers (ASPs)
Components of the Simple Room Count
Third Party Travel Sites
19. Changes in dates - names - numbers - room types etc.
Amendments/alterations to the reservation
Out of Order Rooms (OOO)
What are these global distribution system providers worth?
Reservations to take
20. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Meta-Search Technology
Group Guests
Spread Rate
No Show
21. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Components of the Simple Room Count
Automated Inventory Tracking System
Expedia Competitive Price Grid Report
PHASER complete Access Reports
22. Some get suites - some get singles - all pay same rate
Meta-Search Technology
Pegasus Solutions
Flat Rate/Run of the House
Internet and Web-Based Reservations
23. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Hotel Web Sites
Where did we steal Yield Management from?
PHASER complete Access Reports
Selling Against Room Block
24. More rooms sold than available - done deliberately.
Electronic Switch Technology
Where did we steal Yield Management from?
Application Service Providers (ASPs)
Overbooking
25. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Categories of Group Business
IT packages
Meta-Search Technology
Pegasus Solutions
26. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Group Business
Stayover
Amendments/alterations to the reservation
Out of Inventory Rooms (OOI)
27. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Optional Reservation Data
Independent Reservation Services
Reservations to take
Yield Management Revolution
28. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Group Guests
Amendments/alterations to the reservation
Third Party Travel Sites
Flat Rate/Run of the House
29. Status of rooms sold and available
Components of the Simple Room Count
ASAE
Application Service Providers (ASPs)
Room Count
30. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
What are these global distribution system providers worth?
Expected Departures
Travel Information Management Services (TIMS)
Meta-Search Technology
31. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Expected Departures
Overbooking
Travel Information Management Services (TIMS)
Hotel Web Sites
32. When a person calls directly to the hotel to book their reservations.
In-House Reservation Center
Role of Yield Management Systems
Where did we steal Yield Management from?
Walking the Guest
33. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Third Party Travel Sites
Leisure Guests
Components of the Simple Room Count
How many minutes should it take to process a reservation?
34. Place and date more important than rate.
Overstay
Flat Rate/Run of the House
Group Guests
Yield Management Revolution
35. Convention guest who try to get a better rate by using other deals
Overbooking percentage
Central Reservation Office (CRO)
Leisure Guests
Unidentified Delegates
36. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Components of the Simple Room Count
Search Engine Optimization
Smith Travel Research's STAR Reports
Third Party Travel Sites
37. Logical rules that give options based on sensitivity
Convention and Vistor Bureaus (CVBs)
House Count
Fenced Rates
Components of the Simple Room Count
38. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Overbooking percentage
Out of Order Rooms (OOO)
Adjusted Room Count
Role of Yield Management Systems
39. The act of controlling rates and restricting occupancy to maximize gross room revenues
Overbooking
Yield Management Revolution
Understay
How many minutes should it take to process a reservation?
40. The role that airline reservation systems played
Role of the Housing Bureau
Global Distribution System (GDS)
Components of the Simple Room Count
Categories of Group Business
41. Guest who arrive days before booking
Search Engine Optimization
IT packages
Early Arrivals
Expedia Competitive Price Grid Report
42. History and preferences of that particular guest. Being used more often today
Room Count
Convention and Vistor Bureaus (CVBs)
Expedia Competitive Price Grid Report
Guest History Database
43. A negotiated discount below the rack rate. Members pick the rate they want to pay
Overbooking percentage
Nests and Hurdles
Pegasus Solutions
Spread Rate
44. The actual office site at which chain reservationists reside.
Central Reservation Office (CRO)
Convention and Vistor Bureaus (CVBs)
Four primary functions of ASPs
Corporate Guests
45. Guest booked to depart today
Expected Departures
Leisure Guests
Walking the Guest
Out of Inventory Rooms (OOI)
46. More sophisticated - accounting for many issues
Adjusted Room Count
Spread Rate
What are these global distribution system providers worth?
Independent Reservation Services
47. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Stayover
How many minutes should it take to process a reservation?
Adjusting the Room Block
PHASER complete Access Reports
48. Software companies that offer a suite of software applications via Internet-based access.
Application Service Providers (ASPs)
Expedia Competitive Price Grid Report
Overbooking
Adjusted Room Count
49. Estimated over $80 billion. Group delegates spend more dollars.
Expected Departures
Seamless Connectivity
Yield Management Revolution
Group Business
50. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
How many minutes should it take to process a reservation?
In-House Reservation Center
Hotelligence Report
Central Reservation Office (CRO)