Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address

2. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)

3. Based entirely on historical date. Does not share specific performance date for each competing property.

4. The lodging industry's oldest and most popular provider of ASP Central Reservations software.

5. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set

6. Needed for large conventions where delegates may stay in many hotels

7. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.

8. 100 booked - 40 used means 60% attrition - 40% pick-up

9. A negotiated discount below the rack rate. Members pick the rate they want to pay

10. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.

11. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.

12. Sending a guest with confirmed or guaranteed booking to another hotel as we are full

13. Estimated over $80 billion. Group delegates spend more dollars.

14. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.

15. Some get suites - some get singles - all pay same rate

16. 5-7%

17. Software companies that offer a suite of software applications via Internet-based access.

18. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.

19. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations

20. Yesterdays stay-overs + today's reserved arrivals

21. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals

22. Guest who arrive days before booking

23. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows

24. Place and date more important than rate.

25. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site

26. Guest who leave earlier than expected

27. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.

28. Number of guests in hotel

29. The actual office site at which chain reservationists reside.

30. 2-3 minutes

31. History and preferences of that particular guest. Being used more often today

32. The Airlines

33. Changes in dates - names - numbers - room types etc.

34. CRS for hire - used by smaller chains - independent hotels.

35. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.

36. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions

37. Guest booked to depart today

38. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan

39. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set

40. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation

41. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled

42. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals

43. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only

44. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage

45. Hurdle point is set - lower rates rejected

46. The American Society of Association Executives

47. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul

48. Continuing guest - as per booking

49. Guest without reservations needing rooms

50. Speaking the same language within incompatible systems