Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Hotel sets up and sells own package to individuals. May be better than the group rate.






2. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






3. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






4. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






5. Guest who leave earlier than expected






6. Needed for large conventions where delegates may stay in many hotels






7. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






8. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






9. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






10. The role that airline reservation systems played






11. Number of guests in hotel






12. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






13. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






14. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






15. 2-3 minutes






16. CRS for hire - used by smaller chains - independent hotels.






17. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






18. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






19. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






20. Faster - more accurate - sells more rooms at higher rates






21. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






22. Some get suites - some get singles - all pay same rate






23. More sophisticated - accounting for many issues






24. Estimated over $80 billion. Group delegates spend more dollars.






25. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






26. Place and date more important than rate.






27. Yesterdays stay-overs + today's reserved arrivals






28. When a person calls directly to the hotel to book their reservations.






29. A negotiated discount below the rack rate. Members pick the rate they want to pay






30. The actual office site at which chain reservationists reside.






31. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






32. 5-7%






33. Logical rules that give options based on sensitivity






34. Guest without reservations needing rooms






35. Changes in dates - names - numbers - room types etc.






36. Status of rooms sold and available






37. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






38. Based entirely on historical date. Does not share specific performance date for each competing property.


39. Guests booked to arrive today






40. Convention guest who try to get a better rate by using other deals






41. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






42. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






43. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






44. Continuing guest - as per booking






45. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






46. More rooms sold than available - done deliberately.






47. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






48. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






49. Guest who arrive days before booking






50. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)