Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Place and date more important than rate.






2. The Airlines






3. Guests booked to arrive today






4. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






5. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






6. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






7. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






8. The role that airline reservation systems played






9. Some get suites - some get singles - all pay same rate






10. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






11. A negotiated discount below the rack rate. Members pick the rate they want to pay






12. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






13. Faster - more accurate - sells more rooms at higher rates






14. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






15. 100 booked - 40 used means 60% attrition - 40% pick-up






16. 2-3 minutes






17. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






18. The actual office site at which chain reservationists reside.






19. Logical rules that give options based on sensitivity






20. Status of rooms sold and available






21. Convention guest who try to get a better rate by using other deals






22. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






23. Number of guests in hotel






24. Guest booked to depart today






25. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






26. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






27. Hotel sets up and sells own package to individuals. May be better than the group rate.






28. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






29. Guest without reservations needing rooms






30. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






31. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






32. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






33. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






34. More sophisticated - accounting for many issues






35. Yesterdays stay-overs + today's reserved arrivals






36. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






37. Continuing guest - as per booking






38. Estimated over $80 billion. Group delegates spend more dollars.






39. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






40. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






41. Needed for large conventions where delegates may stay in many hotels






42. Guest who stay longer than booked






43. The American Society of Association Executives






44. Speaking the same language within incompatible systems






45. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






46. 5-7%






47. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






48. Changes in dates - names - numbers - room types etc.






49. The act of controlling rates and restricting occupancy to maximize gross room revenues






50. Hurdle point is set - lower rates rejected