Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A negotiated discount below the rack rate. Members pick the rate they want to pay






2. History and preferences of that particular guest. Being used more often today






3. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






4. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






5. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






6. The actual office site at which chain reservationists reside.






7. Convention guest who try to get a better rate by using other deals






8. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






9. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






10. Guests booked to arrive today






11. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






12. Place and date more important than rate.






13. 2-3 minutes






14. Guest who leave earlier than expected






15. Guest who stay longer than booked






16. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






17. The Airlines






18. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






19. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






20. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






21. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






22. Changes in dates - names - numbers - room types etc.






23. Faster - more accurate - sells more rooms at higher rates






24. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






25. Guest booked to depart today






26. Yesterdays stay-overs + today's reserved arrivals






27. Continuing guest - as per booking






28. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






29. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






30. 100 booked - 40 used means 60% attrition - 40% pick-up






31. Some get suites - some get singles - all pay same rate






32. More rooms sold than available - done deliberately.






33. The American Society of Association Executives






34. Logical rules that give options based on sensitivity






35. Estimated over $80 billion. Group delegates spend more dollars.






36. Guest who arrive days before booking






37. The role that airline reservation systems played






38. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






39. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






40. Speaking the same language within incompatible systems






41. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






42. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






43. Needed for large conventions where delegates may stay in many hotels






44. Software companies that offer a suite of software applications via Internet-based access.






45. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






46. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






47. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






48. Hurdle point is set - lower rates rejected






49. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






50. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.