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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






2. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






3. History and preferences of that particular guest. Being used more often today






4. CRS for hire - used by smaller chains - independent hotels.






5. Number of guests in hotel






6. Based entirely on historical date. Does not share specific performance date for each competing property.

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7. Hurdle point is set - lower rates rejected






8. Convention guest who try to get a better rate by using other deals






9. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






10. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






11. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






12. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






13. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






14. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






15. Yesterdays stay-overs + today's reserved arrivals






16. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






17. A negotiated discount below the rack rate. Members pick the rate they want to pay






18. Needed for large conventions where delegates may stay in many hotels






19. Guest booked to depart today






20. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






21. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






22. Guests booked to arrive today






23. 100 booked - 40 used means 60% attrition - 40% pick-up






24. The actual office site at which chain reservationists reside.






25. Guest who arrive days before booking






26. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






27. Guest without reservations needing rooms






28. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






29. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






30. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






31. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






32. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






33. Guest who leave earlier than expected






34. More rooms sold than available - done deliberately.






35. The role that airline reservation systems played






36. When a person calls directly to the hotel to book their reservations.






37. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






38. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






39. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






40. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






41. More sophisticated - accounting for many issues






42. Guest who stay longer than booked






43. Hotel sets up and sells own package to individuals. May be better than the group rate.






44. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






45. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






46. Continuing guest - as per booking






47. Faster - more accurate - sells more rooms at higher rates






48. The American Society of Association Executives






49. Estimated over $80 billion. Group delegates spend more dollars.






50. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






Can you answer 50 questions in 15 minutes?



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