Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






2. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






3. History and preferences of that particular guest. Being used more often today






4. The act of controlling rates and restricting occupancy to maximize gross room revenues






5. When a person calls directly to the hotel to book their reservations.






6. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






7. 100 booked - 40 used means 60% attrition - 40% pick-up






8. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






9. Number of guests in hotel






10. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






11. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






12. Changes in dates - names - numbers - room types etc.






13. Hurdle point is set - lower rates rejected






14. Needed for large conventions where delegates may stay in many hotels






15. Place and date more important than rate.






16. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






17. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






18. The American Society of Association Executives






19. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






20. Yesterdays stay-overs + today's reserved arrivals






21. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






22. More rooms sold than available - done deliberately.






23. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






24. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






25. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






26. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






27. Guest who arrive days before booking






28. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






29. Logical rules that give options based on sensitivity






30. Guest who stay longer than booked






31. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






32. Status of rooms sold and available






33. Speaking the same language within incompatible systems






34. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






35. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






36. A negotiated discount below the rack rate. Members pick the rate they want to pay






37. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






38. CRS for hire - used by smaller chains - independent hotels.






39. Faster - more accurate - sells more rooms at higher rates






40. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






41. Hotel sets up and sells own package to individuals. May be better than the group rate.






42. The Airlines






43. Guest booked to depart today






44. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






45. Software companies that offer a suite of software applications via Internet-based access.






46. 2-3 minutes






47. Based entirely on historical date. Does not share specific performance date for each competing property.


48. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






49. Guest without reservations needing rooms






50. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.