Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






2. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






3. Convention guest who try to get a better rate by using other deals






4. Number of guests in hotel






5. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






6. Guest who leave earlier than expected






7. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






8. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






9. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






10. Hotel sets up and sells own package to individuals. May be better than the group rate.






11. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






12. More sophisticated - accounting for many issues






13. Faster - more accurate - sells more rooms at higher rates






14. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






15. When a person calls directly to the hotel to book their reservations.






16. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






17. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






18. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






19. Speaking the same language within incompatible systems






20. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






21. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






22. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






23. CRS for hire - used by smaller chains - independent hotels.






24. Guest who stay longer than booked






25. 100 booked - 40 used means 60% attrition - 40% pick-up






26. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






27. Guest without reservations needing rooms






28. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






29. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






30. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






31. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






32. Logical rules that give options based on sensitivity






33. Some get suites - some get singles - all pay same rate






34. A negotiated discount below the rack rate. Members pick the rate they want to pay






35. Continuing guest - as per booking






36. 5-7%






37. Changes in dates - names - numbers - room types etc.






38. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






39. Estimated over $80 billion. Group delegates spend more dollars.






40. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






41. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






42. Status of rooms sold and available






43. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






44. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






45. More rooms sold than available - done deliberately.






46. Guest booked to depart today






47. Hurdle point is set - lower rates rejected






48. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






49. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






50. The act of controlling rates and restricting occupancy to maximize gross room revenues