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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Group Business
Hotelligence Report
Leisure Guests
Chain Sites
2. Hurdle point is set - lower rates rejected
Attrition/Pick-Up Rate
Nests and Hurdles
Adjusting the Room Block
Central Reservation Office (CRO)
3. Estimated over $80 billion. Group delegates spend more dollars.
House Count
Group Business
Attrition/Pick-Up Rate
Fenced Rates
4. Hotel sets up and sells own package to individuals. May be better than the group rate.
IT packages
Expedia Competitive Price Grid Report
Amendments/alterations to the reservation
Artificial Intelligence/ Expert Systems
5. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Meta-Search Technology
Understay
Group Guests
Central Reservation System (CRS)
6. The actual office site at which chain reservationists reside.
Convention and Vistor Bureaus (CVBs)
Central Reservation Office (CRO)
Amendments/alterations to the reservation
Where did we steal Yield Management from?
7. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
House Count
Four Global Distribution System Providers
Expedia Competitive Price Grid Report
Amendments/alterations to the reservation
8. Guest booked to depart today
In-House Reservation Center
Spread Rate
Expected Departures
Role of Yield Management Systems
9. Guest who arrive days before booking
Hotelligence Report
What are these global distribution system providers worth?
Nests and Hurdles
Early Arrivals
10. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Adjusted Room Count
Four primary functions of ASPs
Group Guests
Out of Inventory Rooms (OOI)
11. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Attrition/Pick-Up Rate
Central Reservation System (CRS)
Overstay
Stayover
12. CRS for hire - used by smaller chains - independent hotels.
Independent Reservation Services
House Count
Optional Reservation Data
Components of the Simple Room Count
13. Based entirely on historical date. Does not share specific performance date for each competing property.
14. Some get suites - some get singles - all pay same rate
Flat Rate/Run of the House
Central Reservation System (CRS)
Internet and Web-Based Reservations
Application Service Providers (ASPs)
15. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Automated Inventory Tracking System
Walking the Guest
Categories of Group Business
Flat Rate/Run of the House
16. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Pegasus Solutions
Hotelligence Report
Where did we steal Yield Management from?
Reservations to take
17. 2-3 minutes
How many minutes should it take to process a reservation?
Convention and Vistor Bureaus (CVBs)
Meta-Search Technology
Out of Inventory Rooms (OOI)
18. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Overbooking percentage
Four Global Distribution System Providers
Corporate Guests
Four primary functions of ASPs
19. Status of rooms sold and available
Selling Against Room Block
Attrition/Pick-Up Rate
Room Count
Four primary functions of ASPs
20. Speaking the same language within incompatible systems
IT packages
Committed Rooms
Electronic Switch Technology
Hotelligence Report
21. The Airlines
Overstay
Where did we steal Yield Management from?
Group Business
Selling Against Room Block
22. 5-7%
Travel Information Management Services (TIMS)
Overbooking percentage
Understay
Walk-ins
23. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Room Count
Expedia Competitive Price Grid Report
Categories of Group Business
Leisure Guests
24. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Four primary functions of ASPs
Reservations to take
Overbooking
Overstay
25. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Third Party Travel Sites
Early Arrivals
Automated Inventory Tracking System
Meta-Search Technology
26. The American Society of Association Executives
Committed Rooms
Adjusted Room Count
ASAE
Flat Rate/Run of the House
27. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Artificial Intelligence/ Expert Systems
Seamless Connectivity
Walking the Guest
Automated Inventory Tracking System
28. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
In-House Reservation Center
Reservations to take
PHASER complete Access Reports
No Show
29. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Guest History Database
Amendments/alterations to the reservation
Expected Arrivals
Travel Information Management Services (TIMS)
30. The role that airline reservation systems played
Early Arrivals
Yield Management Revolution
Artificial Intelligence/ Expert Systems
Global Distribution System (GDS)
31. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Categories of Group Business
Convention and Vistor Bureaus (CVBs)
Early Arrivals
Central Reservation System (CRS)
32. Continuing guest - as per booking
Components of the Simple Room Count
Stayover
ASAE
Third Party Travel Sites
33. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Hotel Web Sites
Selling Against Room Block
Independent Reservation Services
Categories of Group Business
34. Guest without reservations needing rooms
Components of the Simple Room Count
Yield Management Revolution
Walk-ins
Internet and Web-Based Reservations
35. A negotiated discount below the rack rate. Members pick the rate they want to pay
IT packages
Spread Rate
Understay
Committed Rooms
36. More sophisticated - accounting for many issues
Adjusted Room Count
In-House Reservation Center
Unidentified Delegates
Role of Yield Management Systems
37. The act of controlling rates and restricting occupancy to maximize gross room revenues
Hotelligence Report
IT packages
House Count
Yield Management Revolution
38. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Convention and Vistor Bureaus (CVBs)
Application Service Providers (ASPs)
What are these global distribution system providers worth?
Leisure Guests
39. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Guest History Database
Spread Rate
Role of Yield Management Systems
Four Global Distribution System Providers
40. Needed for large conventions where delegates may stay in many hotels
Role of the Housing Bureau
Central Reservation System (CRS)
Components of the Simple Room Count
Out of Order Rooms (OOO)
41. Software companies that offer a suite of software applications via Internet-based access.
Leisure Guests
Application Service Providers (ASPs)
Automated Inventory Tracking System
Expected Arrivals
42. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Overstay
Room Count
Automated Inventory Tracking System
Components of the Simple Room Count
43. When a person calls directly to the hotel to book their reservations.
Room Count
Role of Yield Management Systems
Selling Against Room Block
In-House Reservation Center
44. Guest who leave earlier than expected
Understay
Hotelligence Report
Convention and Vistor Bureaus (CVBs)
Attrition/Pick-Up Rate
45. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Out of Order Rooms (OOO)
Early Arrivals
Where did we steal Yield Management from?
Walk-ins
46. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Independent Reservation Services
Overbooking
No Show
Third Party Travel Sites
47. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Leisure Guests
Early Arrivals
Walking the Guest
Four Global Distribution System Providers
48. Place and date more important than rate.
Group Guests
Overbooking
Overstay
Fenced Rates
49. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
IT packages
Meta-Search Technology
Automated Inventory Tracking System
Hotelligence Report
50. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Early Arrivals
How many minutes should it take to process a reservation?
Adjusting the Room Block
Understay