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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The actual office site at which chain reservationists reside.
Understay
Application Service Providers (ASPs)
Global Distribution System (GDS)
Central Reservation Office (CRO)
2. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Internet and Web-Based Reservations
Pegasus Solutions
Smith Travel Research's STAR Reports
What are these global distribution system providers worth?
3. A negotiated discount below the rack rate. Members pick the rate they want to pay
Four primary functions of ASPs
Attrition/Pick-Up Rate
Spread Rate
Travel Information Management Services (TIMS)
4. Guest who arrive days before booking
Artificial Intelligence/ Expert Systems
Walk-ins
Leisure Guests
Early Arrivals
5. The American Society of Association Executives
Overstay
Yield Management Revolution
ASAE
Committed Rooms
6. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Expedia Competitive Price Grid Report
Stayover
Fenced Rates
Central Reservation System (CRS)
7. Place and date more important than rate.
Smith Travel Research's STAR Reports
Group Guests
Out of Order Rooms (OOO)
Spread Rate
8. Logical rules that give options based on sensitivity
Categories of Group Business
Fenced Rates
Committed Rooms
IT packages
9. The role that airline reservation systems played
Global Distribution System (GDS)
Automated Inventory Tracking System
Smith Travel Research's STAR Reports
Search Engine Optimization
10. When a person calls directly to the hotel to book their reservations.
Group Guests
In-House Reservation Center
Adjusting the Room Block
Fenced Rates
11. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Search Engine Optimization
Expected Departures
Early Arrivals
Convention and Vistor Bureaus (CVBs)
12. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Amendments/alterations to the reservation
Hotelligence Report
Central Reservation Office (CRO)
Walking the Guest
13. Hurdle point is set - lower rates rejected
Nests and Hurdles
Third Party Travel Sites
Group Business
Understay
14. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Categories of Group Business
Central Reservation Office (CRO)
IT packages
Third Party Travel Sites
15. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Reservations to take
Automated Inventory Tracking System
In-House Reservation Center
Understay
16. History and preferences of that particular guest. Being used more often today
Group Guests
Guest History Database
Hotel Web Sites
Fenced Rates
17. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Hotel Web Sites
Pegasus Solutions
Reservations to take
Spread Rate
18. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Travel Information Management Services (TIMS)
Where did we steal Yield Management from?
Out of Order Rooms (OOO)
In-House Reservation Center
19. Guest who leave earlier than expected
Where did we steal Yield Management from?
Overbooking percentage
Early Arrivals
Understay
20. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Overbooking percentage
Artificial Intelligence/ Expert Systems
Electronic Switch Technology
IT packages
21. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Walking the Guest
What are these global distribution system providers worth?
IT packages
Third Party Travel Sites
22. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Selling Against Room Block
Nests and Hurdles
Application Service Providers (ASPs)
Out of Inventory Rooms (OOI)
23. Faster - more accurate - sells more rooms at higher rates
Automated Inventory Tracking System
Four primary functions of ASPs
Pegasus Solutions
Seamless Connectivity
24. The act of controlling rates and restricting occupancy to maximize gross room revenues
Corporate Guests
Flat Rate/Run of the House
Yield Management Revolution
Group Business
25. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Components of the Simple Room Count
Global Distribution System (GDS)
Convention and Vistor Bureaus (CVBs)
Corporate Guests
26. 100 booked - 40 used means 60% attrition - 40% pick-up
Attrition/Pick-Up Rate
Meta-Search Technology
IT packages
Adjusting the Room Block
27. Changes in dates - names - numbers - room types etc.
Optional Reservation Data
Reservations to take
How many minutes should it take to process a reservation?
Amendments/alterations to the reservation
28. Some get suites - some get singles - all pay same rate
Fenced Rates
Overstay
Role of the Housing Bureau
Flat Rate/Run of the House
29. Guest booked to depart today
Expected Departures
Global Distribution System (GDS)
Role of Yield Management Systems
Meta-Search Technology
30. Guest who stay longer than booked
Internet and Web-Based Reservations
PHASER complete Access Reports
Overstay
Smith Travel Research's STAR Reports
31. Software companies that offer a suite of software applications via Internet-based access.
Amendments/alterations to the reservation
In-House Reservation Center
Out of Order Rooms (OOO)
Application Service Providers (ASPs)
32. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Four primary functions of ASPs
Automated Inventory Tracking System
Early Arrivals
Group Guests
33. Yesterdays stay-overs + today's reserved arrivals
Committed Rooms
In-House Reservation Center
Meta-Search Technology
Categories of Group Business
34. Number of guests in hotel
House Count
Fenced Rates
Yield Management Revolution
Expected Departures
35. The Airlines
Where did we steal Yield Management from?
Expedia Competitive Price Grid Report
Role of the Housing Bureau
Central Reservation System (CRS)
36. Guest without reservations needing rooms
Expected Departures
Travel Information Management Services (TIMS)
Walk-ins
In-House Reservation Center
37. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Nests and Hurdles
Selling Against Room Block
House Count
Out of Inventory Rooms (OOI)
38. Estimated over $80 billion. Group delegates spend more dollars.
Internet and Web-Based Reservations
Walking the Guest
Corporate Guests
Group Business
39. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Internet and Web-Based Reservations
Components of the Simple Room Count
Hotel Web Sites
Attrition/Pick-Up Rate
40. 5-7%
Yield Management Revolution
Overbooking percentage
Hotelligence Report
Internet and Web-Based Reservations
41. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Committed Rooms
Where did we steal Yield Management from?
Leisure Guests
Four Global Distribution System Providers
42. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Unidentified Delegates
Adjusted Room Count
What are these global distribution system providers worth?
Pegasus Solutions
43. Hotel sets up and sells own package to individuals. May be better than the group rate.
Central Reservation Office (CRO)
Attrition/Pick-Up Rate
IT packages
Overstay
44. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Electronic Switch Technology
Guest History Database
No Show
Meta-Search Technology
45. Convention guest who try to get a better rate by using other deals
Central Reservation Office (CRO)
Committed Rooms
Guest History Database
Unidentified Delegates
46. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Automated Inventory Tracking System
Categories of Group Business
Room Count
Role of the Housing Bureau
47. Speaking the same language within incompatible systems
Meta-Search Technology
Group Guests
Walk-ins
Electronic Switch Technology
48. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Role of Yield Management Systems
Committed Rooms
IT packages
Optional Reservation Data
49. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Application Service Providers (ASPs)
PHASER complete Access Reports
Chain Sites
ASAE
50. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Seamless Connectivity
Leisure Guests
Categories of Group Business
PHASER complete Access Reports