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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Hotel sets up and sells own package to individuals. May be better than the group rate.






2. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






3. Software companies that offer a suite of software applications via Internet-based access.






4. The actual office site at which chain reservationists reside.






5. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






6. Guest without reservations needing rooms






7. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






8. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






9. Logical rules that give options based on sensitivity






10. Place and date more important than rate.






11. Guest who arrive days before booking






12. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






13. CRS for hire - used by smaller chains - independent hotels.






14. History and preferences of that particular guest. Being used more often today






15. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






16. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






17. Guest who stay longer than booked






18. A negotiated discount below the rack rate. Members pick the rate they want to pay






19. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






20. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






21. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






22. More sophisticated - accounting for many issues






23. 100 booked - 40 used means 60% attrition - 40% pick-up






24. Guest booked to depart today






25. Convention guest who try to get a better rate by using other deals






26. Number of guests in hotel






27. More rooms sold than available - done deliberately.






28. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






29. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






30. Continuing guest - as per booking






31. Some get suites - some get singles - all pay same rate






32. Guests booked to arrive today






33. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






34. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






35. Based entirely on historical date. Does not share specific performance date for each competing property.

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36. 2-3 minutes






37. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






38. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






39. Faster - more accurate - sells more rooms at higher rates






40. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






41. Guest who leave earlier than expected






42. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






43. 5-7%






44. Estimated over $80 billion. Group delegates spend more dollars.






45. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






46. When a person calls directly to the hotel to book their reservations.






47. Hurdle point is set - lower rates rejected






48. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






49. Yesterdays stay-overs + today's reserved arrivals






50. The act of controlling rates and restricting occupancy to maximize gross room revenues







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