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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. History and preferences of that particular guest. Being used more often today
Artificial Intelligence/ Expert Systems
Search Engine Optimization
Guest History Database
Global Distribution System (GDS)
2. The act of controlling rates and restricting occupancy to maximize gross room revenues
Global Distribution System (GDS)
Guest History Database
Yield Management Revolution
Corporate Guests
3. Software companies that offer a suite of software applications via Internet-based access.
Application Service Providers (ASPs)
Smith Travel Research's STAR Reports
Room Count
Stayover
4. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Overstay
Adjusting the Room Block
What are these global distribution system providers worth?
Hotel Web Sites
5. Faster - more accurate - sells more rooms at higher rates
Expected Arrivals
Seamless Connectivity
Smith Travel Research's STAR Reports
Chain Sites
6. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Meta-Search Technology
Stayover
Components of the Simple Room Count
Internet and Web-Based Reservations
7. Place and date more important than rate.
In-House Reservation Center
Overbooking percentage
Group Guests
Internet and Web-Based Reservations
8. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Independent Reservation Services
Pegasus Solutions
Internet and Web-Based Reservations
Travel Information Management Services (TIMS)
9. Status of rooms sold and available
Room Count
Guest History Database
ASAE
Overbooking percentage
10. The role that airline reservation systems played
Travel Information Management Services (TIMS)
Expected Arrivals
Global Distribution System (GDS)
Guest History Database
11. Needed for large conventions where delegates may stay in many hotels
Third Party Travel Sites
Flat Rate/Run of the House
Out of Inventory Rooms (OOI)
Role of the Housing Bureau
12. Based entirely on historical date. Does not share specific performance date for each competing property.
13. The actual office site at which chain reservationists reside.
Stayover
Central Reservation Office (CRO)
House Count
Chain Sites
14. Guest without reservations needing rooms
Walk-ins
Role of the Housing Bureau
Travel Information Management Services (TIMS)
Amendments/alterations to the reservation
15. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Application Service Providers (ASPs)
Overbooking
Four primary functions of ASPs
Unidentified Delegates
16. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Overbooking percentage
Components of the Simple Room Count
Expected Arrivals
Expedia Competitive Price Grid Report
17. Guest who stay longer than booked
Walk-ins
Overstay
Optional Reservation Data
Nests and Hurdles
18. Yesterdays stay-overs + today's reserved arrivals
ASAE
Committed Rooms
Corporate Guests
Expected Departures
19. More rooms sold than available - done deliberately.
Overbooking
Attrition/Pick-Up Rate
Hotel Web Sites
Early Arrivals
20. More sophisticated - accounting for many issues
ASAE
Leisure Guests
Adjusted Room Count
Group Guests
21. A negotiated discount below the rack rate. Members pick the rate they want to pay
Spread Rate
Categories of Group Business
Pegasus Solutions
Committed Rooms
22. Hotel sets up and sells own package to individuals. May be better than the group rate.
IT packages
Understay
Application Service Providers (ASPs)
Amendments/alterations to the reservation
23. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Application Service Providers (ASPs)
Adjusted Room Count
Overbooking percentage
Role of Yield Management Systems
24. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Categories of Group Business
Out of Order Rooms (OOO)
Out of Inventory Rooms (OOI)
Corporate Guests
25. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Reservations to take
Out of Inventory Rooms (OOI)
Walking the Guest
Where did we steal Yield Management from?
26. Guest who arrive days before booking
Seamless Connectivity
Reservations to take
Stayover
Early Arrivals
27. When a person calls directly to the hotel to book their reservations.
Four primary functions of ASPs
Nests and Hurdles
Group Business
In-House Reservation Center
28. Convention guest who try to get a better rate by using other deals
Four Global Distribution System Providers
Unidentified Delegates
Optional Reservation Data
Smith Travel Research's STAR Reports
29. The Airlines
Yield Management Revolution
Where did we steal Yield Management from?
Selling Against Room Block
Overbooking
30. Speaking the same language within incompatible systems
Leisure Guests
Smith Travel Research's STAR Reports
ASAE
Electronic Switch Technology
31. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Artificial Intelligence/ Expert Systems
Walk-ins
Four Global Distribution System Providers
Expected Arrivals
32. 100 booked - 40 used means 60% attrition - 40% pick-up
Internet and Web-Based Reservations
Flat Rate/Run of the House
Search Engine Optimization
Attrition/Pick-Up Rate
33. CRS for hire - used by smaller chains - independent hotels.
Independent Reservation Services
Expected Departures
Overbooking
Leisure Guests
34. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Pegasus Solutions
Leisure Guests
Search Engine Optimization
Out of Inventory Rooms (OOI)
35. Guest who leave earlier than expected
Amendments/alterations to the reservation
Overbooking
Understay
Internet and Web-Based Reservations
36. The American Society of Association Executives
Stayover
Walking the Guest
ASAE
Role of Yield Management Systems
37. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Reservations to take
Leisure Guests
Expected Departures
PHASER complete Access Reports
38. Hurdle point is set - lower rates rejected
In-House Reservation Center
Stayover
Optional Reservation Data
Nests and Hurdles
39. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Travel Information Management Services (TIMS)
Overbooking
Expedia Competitive Price Grid Report
Room Count
40. 2-3 minutes
How many minutes should it take to process a reservation?
What are these global distribution system providers worth?
Categories of Group Business
Artificial Intelligence/ Expert Systems
41. 5-7%
What are these global distribution system providers worth?
Where did we steal Yield Management from?
Application Service Providers (ASPs)
Overbooking percentage
42. Estimated over $80 billion. Group delegates spend more dollars.
Adjusted Room Count
Group Business
Hotelligence Report
What are these global distribution system providers worth?
43. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Selling Against Room Block
Role of Yield Management Systems
Amendments/alterations to the reservation
Nests and Hurdles
44. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Understay
Leisure Guests
What are these global distribution system providers worth?
ASAE
45. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Artificial Intelligence/ Expert Systems
How many minutes should it take to process a reservation?
PHASER complete Access Reports
Third Party Travel Sites
46. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Out of Order Rooms (OOO)
Convention and Vistor Bureaus (CVBs)
Walking the Guest
Central Reservation System (CRS)
47. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Smith Travel Research's STAR Reports
Optional Reservation Data
Unidentified Delegates
Third Party Travel Sites
48. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Expedia Competitive Price Grid Report
Out of Inventory Rooms (OOI)
Selling Against Room Block
How many minutes should it take to process a reservation?
49. Some get suites - some get singles - all pay same rate
Convention and Vistor Bureaus (CVBs)
Electronic Switch Technology
Flat Rate/Run of the House
Smith Travel Research's STAR Reports
50. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Stayover
PHASER complete Access Reports
Convention and Vistor Bureaus (CVBs)
Electronic Switch Technology