Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






2. Based entirely on historical date. Does not share specific performance date for each competing property.


3. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






4. Guest without reservations needing rooms






5. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






6. More rooms sold than available - done deliberately.






7. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






8. Logical rules that give options based on sensitivity






9. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






10. Yesterdays stay-overs + today's reserved arrivals






11. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






12. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






13. When a person calls directly to the hotel to book their reservations.






14. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






15. The act of controlling rates and restricting occupancy to maximize gross room revenues






16. Guest who leave earlier than expected






17. A negotiated discount below the rack rate. Members pick the rate they want to pay






18. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






19. Speaking the same language within incompatible systems






20. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






21. Software companies that offer a suite of software applications via Internet-based access.






22. Hurdle point is set - lower rates rejected






23. Guests booked to arrive today






24. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






25. Number of guests in hotel






26. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






27. Faster - more accurate - sells more rooms at higher rates






28. The American Society of Association Executives






29. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






30. Guest who stay longer than booked






31. Changes in dates - names - numbers - room types etc.






32. The role that airline reservation systems played






33. Guest booked to depart today






34. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






35. Convention guest who try to get a better rate by using other deals






36. 100 booked - 40 used means 60% attrition - 40% pick-up






37. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






38. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






39. Some get suites - some get singles - all pay same rate






40. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






41. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






42. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






43. The Airlines






44. History and preferences of that particular guest. Being used more often today






45. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






46. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






47. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






48. Continuing guest - as per booking






49. CRS for hire - used by smaller chains - independent hotels.






50. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site