Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. CRS for hire - used by smaller chains - independent hotels.






2. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






3. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






4. Status of rooms sold and available






5. The Airlines






6. More sophisticated - accounting for many issues






7. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






8. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






9. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






10. Based entirely on historical date. Does not share specific performance date for each competing property.


11. Guest booked to depart today






12. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






13. Guest who arrive days before booking






14. 5-7%






15. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






16. Convention guest who try to get a better rate by using other deals






17. The American Society of Association Executives






18. Guests booked to arrive today






19. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






20. Guest who stay longer than booked






21. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






22. 100 booked - 40 used means 60% attrition - 40% pick-up






23. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






24. When a person calls directly to the hotel to book their reservations.






25. Software companies that offer a suite of software applications via Internet-based access.






26. Place and date more important than rate.






27. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






28. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






29. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






30. The actual office site at which chain reservationists reside.






31. Yesterdays stay-overs + today's reserved arrivals






32. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






33. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






34. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






35. Some get suites - some get singles - all pay same rate






36. A negotiated discount below the rack rate. Members pick the rate they want to pay






37. Estimated over $80 billion. Group delegates spend more dollars.






38. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






39. Guest without reservations needing rooms






40. Speaking the same language within incompatible systems






41. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






42. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






43. Logical rules that give options based on sensitivity






44. More rooms sold than available - done deliberately.






45. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






46. The act of controlling rates and restricting occupancy to maximize gross room revenues






47. Continuing guest - as per booking






48. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






49. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






50. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.