Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Some get suites - some get singles - all pay same rate






2. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






3. Guest who stay longer than booked






4. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






5. Guest without reservations needing rooms






6. Status of rooms sold and available






7. The Airlines






8. When a person calls directly to the hotel to book their reservations.






9. Estimated over $80 billion. Group delegates spend more dollars.






10. Guests booked to arrive today






11. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






12. Speaking the same language within incompatible systems






13. Hotel sets up and sells own package to individuals. May be better than the group rate.






14. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






15. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






16. Convention guest who try to get a better rate by using other deals






17. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






18. 5-7%






19. Changes in dates - names - numbers - room types etc.






20. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






21. Guest who leave earlier than expected






22. Based entirely on historical date. Does not share specific performance date for each competing property.


23. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






24. Continuing guest - as per booking






25. Number of guests in hotel






26. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






27. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






28. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






29. Yesterdays stay-overs + today's reserved arrivals






30. Software companies that offer a suite of software applications via Internet-based access.






31. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






32. Place and date more important than rate.






33. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






34. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






35. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






36. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






37. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






38. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






39. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






40. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






41. Faster - more accurate - sells more rooms at higher rates






42. The actual office site at which chain reservationists reside.






43. Needed for large conventions where delegates may stay in many hotels






44. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






45. Hurdle point is set - lower rates rejected






46. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






47. More rooms sold than available - done deliberately.






48. Logical rules that give options based on sensitivity






49. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






50. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.