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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






2. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






3. Continuing guest - as per booking






4. More sophisticated - accounting for many issues






5. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






6. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






7. CRS for hire - used by smaller chains - independent hotels.






8. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






9. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






10. Hotel sets up and sells own package to individuals. May be better than the group rate.






11. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






12. More rooms sold than available - done deliberately.






13. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






14. Guest without reservations needing rooms






15. The act of controlling rates and restricting occupancy to maximize gross room revenues






16. Speaking the same language within incompatible systems






17. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






18. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






19. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






20. Software companies that offer a suite of software applications via Internet-based access.






21. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






22. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






23. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






24. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






25. Yesterdays stay-overs + today's reserved arrivals






26. Guest who arrive days before booking






27. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






28. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






29. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






30. The role that airline reservation systems played






31. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






32. Logical rules that give options based on sensitivity






33. When a person calls directly to the hotel to book their reservations.






34. 100 booked - 40 used means 60% attrition - 40% pick-up






35. Hurdle point is set - lower rates rejected






36. Estimated over $80 billion. Group delegates spend more dollars.






37. Needed for large conventions where delegates may stay in many hotels






38. Changes in dates - names - numbers - room types etc.






39. Convention guest who try to get a better rate by using other deals






40. Guests booked to arrive today






41. Guest who stay longer than booked






42. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






43. Based entirely on historical date. Does not share specific performance date for each competing property.

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44. The American Society of Association Executives






45. The Airlines






46. 5-7%






47. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






48. A negotiated discount below the rack rate. Members pick the rate they want to pay






49. The actual office site at which chain reservationists reside.






50. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






Can you answer 50 questions in 15 minutes?



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