Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Needed for large conventions where delegates may stay in many hotels






2. Yesterdays stay-overs + today's reserved arrivals






3. The Airlines






4. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






5. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






6. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






7. Guest without reservations needing rooms






8. More sophisticated - accounting for many issues






9. Hotel sets up and sells own package to individuals. May be better than the group rate.






10. 100 booked - 40 used means 60% attrition - 40% pick-up






11. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






12. Logical rules that give options based on sensitivity






13. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






14. 5-7%






15. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






16. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






17. Guest booked to depart today






18. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






19. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






20. Number of guests in hotel






21. Speaking the same language within incompatible systems






22. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






23. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






24. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






25. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






26. CRS for hire - used by smaller chains - independent hotels.






27. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






28. Changes in dates - names - numbers - room types etc.






29. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






30. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






31. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






32. Guest who arrive days before booking






33. More rooms sold than available - done deliberately.






34. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






35. Guest who leave earlier than expected






36. Hurdle point is set - lower rates rejected






37. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






38. Some get suites - some get singles - all pay same rate






39. Continuing guest - as per booking






40. Based entirely on historical date. Does not share specific performance date for each competing property.

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41. The actual office site at which chain reservationists reside.






42. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






43. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






44. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






45. Convention guest who try to get a better rate by using other deals






46. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






47. The act of controlling rates and restricting occupancy to maximize gross room revenues






48. The role that airline reservation systems played






49. Guests booked to arrive today






50. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)