Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






2. Logical rules that give options based on sensitivity






3. A negotiated discount below the rack rate. Members pick the rate they want to pay






4. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






5. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






6. Based entirely on historical date. Does not share specific performance date for each competing property.


7. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






8. The American Society of Association Executives






9. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






10. Speaking the same language within incompatible systems






11. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






12. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






13. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






14. Number of guests in hotel






15. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






16. Changes in dates - names - numbers - room types etc.






17. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






18. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






19. The Airlines






20. Hurdle point is set - lower rates rejected






21. The act of controlling rates and restricting occupancy to maximize gross room revenues






22. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






23. The role that airline reservation systems played






24. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






25. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






26. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






27. Convention guest who try to get a better rate by using other deals






28. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






29. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






30. Hotel sets up and sells own package to individuals. May be better than the group rate.






31. 2-3 minutes






32. Guest who leave earlier than expected






33. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






34. Continuing guest - as per booking






35. 100 booked - 40 used means 60% attrition - 40% pick-up






36. Status of rooms sold and available






37. Place and date more important than rate.






38. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






39. Yesterdays stay-overs + today's reserved arrivals






40. Needed for large conventions where delegates may stay in many hotels






41. Guest who stay longer than booked






42. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






43. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






44. The actual office site at which chain reservationists reside.






45. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






46. Guests booked to arrive today






47. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






48. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






49. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






50. Software companies that offer a suite of software applications via Internet-based access.