Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






2. The act of controlling rates and restricting occupancy to maximize gross room revenues






3. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






4. The actual office site at which chain reservationists reside.






5. More sophisticated - accounting for many issues






6. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






7. Estimated over $80 billion. Group delegates spend more dollars.






8. 5-7%






9. Needed for large conventions where delegates may stay in many hotels






10. Changes in dates - names - numbers - room types etc.






11. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






12. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






13. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






14. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






15. The American Society of Association Executives






16. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






17. The role that airline reservation systems played






18. Faster - more accurate - sells more rooms at higher rates






19. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






20. Guest without reservations needing rooms






21. When a person calls directly to the hotel to book their reservations.






22. Convention guest who try to get a better rate by using other deals






23. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






24. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






25. A negotiated discount below the rack rate. Members pick the rate they want to pay






26. Yesterdays stay-overs + today's reserved arrivals






27. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






28. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






29. Guest who leave earlier than expected






30. More rooms sold than available - done deliberately.






31. Continuing guest - as per booking






32. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






33. Some get suites - some get singles - all pay same rate






34. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






35. Place and date more important than rate.






36. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






37. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






38. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






39. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






40. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






41. Guest booked to depart today






42. Based entirely on historical date. Does not share specific performance date for each competing property.

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43. Number of guests in hotel






44. The Airlines






45. Software companies that offer a suite of software applications via Internet-based access.






46. Logical rules that give options based on sensitivity






47. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






48. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






49. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






50. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.