Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Convention guest who try to get a better rate by using other deals






2. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






3. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






4. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






5. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






6. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






7. The role that airline reservation systems played






8. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






9. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






10. Based entirely on historical date. Does not share specific performance date for each competing property.

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11. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






12. Faster - more accurate - sells more rooms at higher rates






13. CRS for hire - used by smaller chains - independent hotels.






14. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






15. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






16. Guest who arrive days before booking






17. When a person calls directly to the hotel to book their reservations.






18. History and preferences of that particular guest. Being used more often today






19. Guest booked to depart today






20. Hurdle point is set - lower rates rejected






21. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






22. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






23. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






24. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






25. Yesterdays stay-overs + today's reserved arrivals






26. More rooms sold than available - done deliberately.






27. 2-3 minutes






28. Continuing guest - as per booking






29. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






30. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






31. Estimated over $80 billion. Group delegates spend more dollars.






32. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






33. A negotiated discount below the rack rate. Members pick the rate they want to pay






34. Guest without reservations needing rooms






35. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






36. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






37. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






38. Place and date more important than rate.






39. Hotel sets up and sells own package to individuals. May be better than the group rate.






40. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






41. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






42. Status of rooms sold and available






43. Logical rules that give options based on sensitivity






44. Guest who leave earlier than expected






45. Guests booked to arrive today






46. 100 booked - 40 used means 60% attrition - 40% pick-up






47. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






48. The actual office site at which chain reservationists reside.






49. 5-7%






50. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations