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Hotel Front Office Management

Subject : hospitality
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 100 booked - 40 used means 60% attrition - 40% pick-up

2. The American Society of Association Executives

3. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.

4. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals

5. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation

6. The Airlines

7. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.

8. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals

9. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions

10. Yesterdays stay-overs + today's reserved arrivals

11. Based entirely on historical date. Does not share specific performance date for each competing property.

12. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.

13. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows

14. Some get suites - some get singles - all pay same rate

15. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.

16. Logical rules that give options based on sensitivity

17. When a person calls directly to the hotel to book their reservations.

18. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.

19. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set

20. Hotel sets up and sells own package to individuals. May be better than the group rate.

21. Status of rooms sold and available

22. Place and date more important than rate.

23. The actual office site at which chain reservationists reside.

24. 5-7%

25. History and preferences of that particular guest. Being used more often today

26. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)

27. Hurdle point is set - lower rates rejected

28. Number of guests in hotel

29. 2-3 minutes

30. The lodging industry's oldest and most popular provider of ASP Central Reservations software.

31. The act of controlling rates and restricting occupancy to maximize gross room revenues

32. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.

33. Changes in dates - names - numbers - room types etc.

34. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage

35. Estimated over $80 billion. Group delegates spend more dollars.

36. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations

37. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.

38. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences

39. More rooms sold than available - done deliberately.

40. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.

41. The role that airline reservation systems played

42. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)

43. Needed for large conventions where delegates may stay in many hotels

44. CRS for hire - used by smaller chains - independent hotels.

45. More sophisticated - accounting for many issues

46. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan

47. Guests booked to arrive today

48. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set

49. A negotiated discount below the rack rate. Members pick the rate they want to pay

50. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul