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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Number of guests in hotel






2. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






3. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






4. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






5. Guest without reservations needing rooms






6. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






7. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






8. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






9. Guest who stay longer than booked






10. The actual office site at which chain reservationists reside.






11. 5-7%






12. The role that airline reservation systems played






13. 2-3 minutes






14. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






15. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






16. Status of rooms sold and available






17. When a person calls directly to the hotel to book their reservations.






18. The act of controlling rates and restricting occupancy to maximize gross room revenues






19. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






20. Convention guest who try to get a better rate by using other deals






21. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






22. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






23. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






24. Some get suites - some get singles - all pay same rate






25. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






26. Faster - more accurate - sells more rooms at higher rates






27. More rooms sold than available - done deliberately.






28. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






29. Logical rules that give options based on sensitivity






30. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






31. Based entirely on historical date. Does not share specific performance date for each competing property.

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32. Hurdle point is set - lower rates rejected






33. A negotiated discount below the rack rate. Members pick the rate they want to pay






34. History and preferences of that particular guest. Being used more often today






35. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






36. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






37. Continuing guest - as per booking






38. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






39. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






40. Guests booked to arrive today






41. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






42. Estimated over $80 billion. Group delegates spend more dollars.






43. CRS for hire - used by smaller chains - independent hotels.






44. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






45. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






46. Guest booked to depart today






47. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






48. Speaking the same language within incompatible systems






49. Hotel sets up and sells own package to individuals. May be better than the group rate.






50. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






Can you answer 50 questions in 15 minutes?



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