Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






2. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






3. More sophisticated - accounting for many issues






4. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






5. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






6. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






7. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






8. Guest booked to depart today






9. The Airlines






10. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






11. 2-3 minutes






12. When a person calls directly to the hotel to book their reservations.






13. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






14. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






15. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






16. Faster - more accurate - sells more rooms at higher rates






17. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






18. History and preferences of that particular guest. Being used more often today






19. The actual office site at which chain reservationists reside.






20. CRS for hire - used by smaller chains - independent hotels.






21. Guest who stay longer than booked






22. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






23. Guest who arrive days before booking






24. 100 booked - 40 used means 60% attrition - 40% pick-up






25. Guest without reservations needing rooms






26. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






27. 5-7%






28. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






29. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






30. More rooms sold than available - done deliberately.






31. Changes in dates - names - numbers - room types etc.






32. The American Society of Association Executives






33. Number of guests in hotel






34. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






35. Estimated over $80 billion. Group delegates spend more dollars.






36. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






37. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






38. Hotel sets up and sells own package to individuals. May be better than the group rate.






39. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






40. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






41. Hurdle point is set - lower rates rejected






42. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






43. Based entirely on historical date. Does not share specific performance date for each competing property.

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44. Place and date more important than rate.






45. The role that airline reservation systems played






46. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






47. Yesterdays stay-overs + today's reserved arrivals






48. Convention guest who try to get a better rate by using other deals






49. Guest who leave earlier than expected






50. Sending a guest with confirmed or guaranteed booking to another hotel as we are full