Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






2. Number of guests in hotel






3. History and preferences of that particular guest. Being used more often today






4. Changes in dates - names - numbers - room types etc.






5. Guest who arrive days before booking






6. More sophisticated - accounting for many issues






7. Guests booked to arrive today






8. Needed for large conventions where delegates may stay in many hotels






9. The Airlines






10. Based entirely on historical date. Does not share specific performance date for each competing property.

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11. Estimated over $80 billion. Group delegates spend more dollars.






12. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






13. CRS for hire - used by smaller chains - independent hotels.






14. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






15. Guest without reservations needing rooms






16. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






17. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






18. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






19. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






20. Yesterdays stay-overs + today's reserved arrivals






21. The actual office site at which chain reservationists reside.






22. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






23. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






24. Hotel sets up and sells own package to individuals. May be better than the group rate.






25. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






26. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






27. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






28. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






29. Place and date more important than rate.






30. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






31. Faster - more accurate - sells more rooms at higher rates






32. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






33. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






34. More rooms sold than available - done deliberately.






35. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






36. Guest who stay longer than booked






37. Some get suites - some get singles - all pay same rate






38. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






39. 100 booked - 40 used means 60% attrition - 40% pick-up






40. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






41. 5-7%






42. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






43. Logical rules that give options based on sensitivity






44. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






45. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






46. When a person calls directly to the hotel to book their reservations.






47. The American Society of Association Executives






48. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






49. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






50. Status of rooms sold and available