Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






2. Faster - more accurate - sells more rooms at higher rates






3. Needed for large conventions where delegates may stay in many hotels






4. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






5. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






6. The Airlines






7. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






8. Software companies that offer a suite of software applications via Internet-based access.






9. Guest who stay longer than booked






10. When a person calls directly to the hotel to book their reservations.






11. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






12. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






13. Guest without reservations needing rooms






14. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






15. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






16. Number of guests in hotel






17. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






18. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






19. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






20. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






21. Yesterdays stay-overs + today's reserved arrivals






22. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






23. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






24. Changes in dates - names - numbers - room types etc.






25. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






26. Hurdle point is set - lower rates rejected






27. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






28. Hotel sets up and sells own package to individuals. May be better than the group rate.






29. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






30. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






31. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






32. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






33. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






34. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






35. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






36. Based entirely on historical date. Does not share specific performance date for each competing property.


37. The role that airline reservation systems played






38. The American Society of Association Executives






39. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






40. Guests booked to arrive today






41. 2-3 minutes






42. 100 booked - 40 used means 60% attrition - 40% pick-up






43. The actual office site at which chain reservationists reside.






44. More rooms sold than available - done deliberately.






45. Logical rules that give options based on sensitivity






46. Estimated over $80 billion. Group delegates spend more dollars.






47. Guest who arrive days before booking






48. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






49. 5-7%






50. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)