Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






2. More sophisticated - accounting for many issues






3. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






4. A negotiated discount below the rack rate. Members pick the rate they want to pay






5. Guests booked to arrive today






6. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






7. Logical rules that give options based on sensitivity






8. Status of rooms sold and available






9. Hotel sets up and sells own package to individuals. May be better than the group rate.






10. The act of controlling rates and restricting occupancy to maximize gross room revenues






11. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






12. History and preferences of that particular guest. Being used more often today






13. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






14. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






15. Guest without reservations needing rooms






16. More rooms sold than available - done deliberately.






17. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






18. Changes in dates - names - numbers - room types etc.






19. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






20. The role that airline reservation systems played






21. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






22. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






23. Place and date more important than rate.






24. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






25. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






26. Some get suites - some get singles - all pay same rate






27. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






28. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






29. Faster - more accurate - sells more rooms at higher rates






30. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






31. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






32. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






33. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






34. Guest who leave earlier than expected






35. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






36. Yesterdays stay-overs + today's reserved arrivals






37. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






38. The American Society of Association Executives






39. Guest who arrive days before booking






40. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






41. Guest booked to depart today






42. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






43. 5-7%






44. The Airlines






45. Software companies that offer a suite of software applications via Internet-based access.






46. Hurdle point is set - lower rates rejected






47. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






48. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






49. 2-3 minutes






50. Needed for large conventions where delegates may stay in many hotels