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Hotel Front Office Management

Subject : hospitality
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Some get suites - some get singles - all pay same rate

2. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals

3. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals

4. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.

5. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.

6. A negotiated discount below the rack rate. Members pick the rate they want to pay

7. Based entirely on historical date. Does not share specific performance date for each competing property.

8. More sophisticated - accounting for many issues

9. The actual office site at which chain reservationists reside.

10. Guest who leave earlier than expected

11. More rooms sold than available - done deliberately.

12. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.

13. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.

14. The role that airline reservation systems played

15. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas

16. Guest booked to depart today

17. Sending a guest with confirmed or guaranteed booking to another hotel as we are full

18. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.

19. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only

20. The lodging industry's oldest and most popular provider of ASP Central Reservations software.

21. Place and date more important than rate.

22. The American Society of Association Executives

23. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul

24. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan

25. Status of rooms sold and available

26. History and preferences of that particular guest. Being used more often today

27. Changes in dates - names - numbers - room types etc.

28. Faster - more accurate - sells more rooms at higher rates

29. Continuing guest - as per booking

30. The act of controlling rates and restricting occupancy to maximize gross room revenues

31. Speaking the same language within incompatible systems

32. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled

33. 5-7%

34. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set

35. Hotel sets up and sells own package to individuals. May be better than the group rate.

36. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences

37. The Airlines

38. Guests booked to arrive today

39. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.

40. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage

41. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site

42. Logical rules that give options based on sensitivity

43. Guest who arrive days before booking

44. Guest without reservations needing rooms

45. Yesterdays stay-overs + today's reserved arrivals

46. 2-3 minutes

47. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)

48. Hurdle point is set - lower rates rejected

49. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.

50. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows