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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Selling Against Room Block
In-House Reservation Center
Optional Reservation Data
Walk-ins
2. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Role of the Housing Bureau
Leisure Guests
Walking the Guest
Yield Management Revolution
3. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Out of Order Rooms (OOO)
Hotelligence Report
Yield Management Revolution
Four primary functions of ASPs
4. The actual office site at which chain reservationists reside.
Internet and Web-Based Reservations
Central Reservation Office (CRO)
Attrition/Pick-Up Rate
Spread Rate
5. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Out of Order Rooms (OOO)
Reservations to take
Yield Management Revolution
In-House Reservation Center
6. Guest booked to depart today
Fenced Rates
Group Business
Expected Departures
No Show
7. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Adjusting the Room Block
Chain Sites
Electronic Switch Technology
Unidentified Delegates
8. Based entirely on historical date. Does not share specific performance date for each competing property.
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9. More rooms sold than available - done deliberately.
ASAE
Pegasus Solutions
Central Reservation Office (CRO)
Overbooking
10. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Corporate Guests
Adjusting the Room Block
Meta-Search Technology
Overbooking percentage
11. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Four Global Distribution System Providers
ASAE
Smith Travel Research's STAR Reports
Expedia Competitive Price Grid Report
12. CRS for hire - used by smaller chains - independent hotels.
No Show
Hotelligence Report
Four Global Distribution System Providers
Independent Reservation Services
13. Number of guests in hotel
Components of the Simple Room Count
House Count
PHASER complete Access Reports
Fenced Rates
14. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Early Arrivals
Group Business
Hotelligence Report
Overbooking percentage
15. When a person calls directly to the hotel to book their reservations.
PHASER complete Access Reports
Expected Departures
In-House Reservation Center
Walk-ins
16. Hotel sets up and sells own package to individuals. May be better than the group rate.
Attrition/Pick-Up Rate
IT packages
Group Business
Fenced Rates
17. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Attrition/Pick-Up Rate
Pegasus Solutions
Out of Order Rooms (OOO)
Out of Inventory Rooms (OOI)
18. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Group Business
Out of Inventory Rooms (OOI)
Four primary functions of ASPs
Global Distribution System (GDS)
19. Changes in dates - names - numbers - room types etc.
How many minutes should it take to process a reservation?
Amendments/alterations to the reservation
In-House Reservation Center
Smith Travel Research's STAR Reports
20. Status of rooms sold and available
What are these global distribution system providers worth?
Room Count
Four Global Distribution System Providers
Selling Against Room Block
21. The role that airline reservation systems played
Categories of Group Business
Group Guests
Global Distribution System (GDS)
ASAE
22. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Expected Departures
Meta-Search Technology
Seamless Connectivity
Flat Rate/Run of the House
23. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Hotel Web Sites
Role of the Housing Bureau
Attrition/Pick-Up Rate
Role of Yield Management Systems
24. A negotiated discount below the rack rate. Members pick the rate they want to pay
Where did we steal Yield Management from?
Spread Rate
Adjusted Room Count
Overbooking percentage
25. 2-3 minutes
Where did we steal Yield Management from?
Amendments/alterations to the reservation
How many minutes should it take to process a reservation?
Stayover
26. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Guest History Database
Yield Management Revolution
Expedia Competitive Price Grid Report
Travel Information Management Services (TIMS)
27. Guest who arrive days before booking
Early Arrivals
Smith Travel Research's STAR Reports
Group Guests
What are these global distribution system providers worth?
28. Place and date more important than rate.
Group Guests
No Show
Walking the Guest
Electronic Switch Technology
29. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Spread Rate
Artificial Intelligence/ Expert Systems
Pegasus Solutions
How many minutes should it take to process a reservation?
30. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Overbooking
Search Engine Optimization
Out of Inventory Rooms (OOI)
Overstay
31. Faster - more accurate - sells more rooms at higher rates
Seamless Connectivity
Central Reservation Office (CRO)
Smith Travel Research's STAR Reports
Out of Inventory Rooms (OOI)
32. The Airlines
Global Distribution System (GDS)
Where did we steal Yield Management from?
Travel Information Management Services (TIMS)
Early Arrivals
33. History and preferences of that particular guest. Being used more often today
Guest History Database
Flat Rate/Run of the House
Expected Arrivals
Room Count
34. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Where did we steal Yield Management from?
Categories of Group Business
Guest History Database
Automated Inventory Tracking System
35. More sophisticated - accounting for many issues
Adjusted Room Count
Expedia Competitive Price Grid Report
Convention and Vistor Bureaus (CVBs)
Understay
36. Some get suites - some get singles - all pay same rate
Flat Rate/Run of the House
Group Guests
Hotel Web Sites
PHASER complete Access Reports
37. Needed for large conventions where delegates may stay in many hotels
No Show
Optional Reservation Data
Role of the Housing Bureau
Smith Travel Research's STAR Reports
38. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Room Count
Chain Sites
Reservations to take
Automated Inventory Tracking System
39. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Search Engine Optimization
No Show
Where did we steal Yield Management from?
Travel Information Management Services (TIMS)
40. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Categories of Group Business
Overstay
Convention and Vistor Bureaus (CVBs)
Group Guests
41. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Hotel Web Sites
Central Reservation Office (CRO)
Out of Order Rooms (OOO)
How many minutes should it take to process a reservation?
42. Continuing guest - as per booking
Reservations to take
Stayover
Smith Travel Research's STAR Reports
Leisure Guests
43. Convention guest who try to get a better rate by using other deals
Adjusted Room Count
Four Global Distribution System Providers
Optional Reservation Data
Unidentified Delegates
44. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Role of Yield Management Systems
Leisure Guests
House Count
Pegasus Solutions
45. Speaking the same language within incompatible systems
Electronic Switch Technology
Central Reservation System (CRS)
Overstay
Expedia Competitive Price Grid Report
46. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Flat Rate/Run of the House
PHASER complete Access Reports
Automated Inventory Tracking System
Artificial Intelligence/ Expert Systems
47. Yesterdays stay-overs + today's reserved arrivals
Committed Rooms
Walking the Guest
Travel Information Management Services (TIMS)
Expected Arrivals
48. Guest without reservations needing rooms
PHASER complete Access Reports
Group Business
Central Reservation Office (CRO)
Walk-ins
49. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Early Arrivals
Guest History Database
Components of the Simple Room Count
Seamless Connectivity
50. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Third Party Travel Sites
Role of Yield Management Systems
No Show
Attrition/Pick-Up Rate