Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Logical rules that give options based on sensitivity






2. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






3. When a person calls directly to the hotel to book their reservations.






4. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






5. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






6. More rooms sold than available - done deliberately.






7. CRS for hire - used by smaller chains - independent hotels.






8. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






9. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






10. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






11. The role that airline reservation systems played






12. 5-7%






13. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






14. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






15. Yesterdays stay-overs + today's reserved arrivals






16. The American Society of Association Executives






17. 2-3 minutes






18. History and preferences of that particular guest. Being used more often today






19. Some get suites - some get singles - all pay same rate






20. Software companies that offer a suite of software applications via Internet-based access.






21. Continuing guest - as per booking






22. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






23. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






24. Guest who arrive days before booking






25. More sophisticated - accounting for many issues






26. Needed for large conventions where delegates may stay in many hotels






27. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






28. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






29. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






30. Faster - more accurate - sells more rooms at higher rates






31. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






32. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






33. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






34. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






35. Convention guest who try to get a better rate by using other deals






36. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






37. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






38. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






39. Speaking the same language within incompatible systems






40. Hotel sets up and sells own package to individuals. May be better than the group rate.






41. The Airlines






42. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






43. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






44. Guests booked to arrive today






45. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






46. A negotiated discount below the rack rate. Members pick the rate they want to pay






47. Hurdle point is set - lower rates rejected






48. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






49. Place and date more important than rate.






50. Guest who stay longer than booked