Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






2. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






3. The actual office site at which chain reservationists reside.






4. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






5. Guest who leave earlier than expected






6. Guest who stay longer than booked






7. Place and date more important than rate.






8. Needed for large conventions where delegates may stay in many hotels






9. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






10. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






11. Continuing guest - as per booking






12. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






13. Logical rules that give options based on sensitivity






14. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






15. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






16. The role that airline reservation systems played






17. Number of guests in hotel






18. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






19. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






20. Estimated over $80 billion. Group delegates spend more dollars.






21. Guest who arrive days before booking






22. Guest without reservations needing rooms






23. Changes in dates - names - numbers - room types etc.






24. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






25. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






26. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






27. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






28. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






29. Faster - more accurate - sells more rooms at higher rates






30. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






31. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






32. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






33. A negotiated discount below the rack rate. Members pick the rate they want to pay






34. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






35. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






36. Some get suites - some get singles - all pay same rate






37. Hurdle point is set - lower rates rejected






38. The American Society of Association Executives






39. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






40. Speaking the same language within incompatible systems






41. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






42. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






43. More rooms sold than available - done deliberately.






44. When a person calls directly to the hotel to book their reservations.






45. Software companies that offer a suite of software applications via Internet-based access.






46. The act of controlling rates and restricting occupancy to maximize gross room revenues






47. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






48. Yesterdays stay-overs + today's reserved arrivals






49. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






50. Based entirely on historical date. Does not share specific performance date for each competing property.