Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






2. When a person calls directly to the hotel to book their reservations.






3. The role that airline reservation systems played






4. The act of controlling rates and restricting occupancy to maximize gross room revenues






5. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






6. Hotel sets up and sells own package to individuals. May be better than the group rate.






7. Logical rules that give options based on sensitivity






8. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






9. The Airlines






10. Faster - more accurate - sells more rooms at higher rates






11. 2-3 minutes






12. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






13. Guests booked to arrive today






14. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






15. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






16. 5-7%






17. Software companies that offer a suite of software applications via Internet-based access.






18. Guest who leave earlier than expected






19. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






20. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






21. Based entirely on historical date. Does not share specific performance date for each competing property.


22. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






23. Speaking the same language within incompatible systems






24. Status of rooms sold and available






25. Place and date more important than rate.






26. Continuing guest - as per booking






27. Convention guest who try to get a better rate by using other deals






28. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






29. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






30. Guest who arrive days before booking






31. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






32. Yesterdays stay-overs + today's reserved arrivals






33. Guest who stay longer than booked






34. CRS for hire - used by smaller chains - independent hotels.






35. More rooms sold than available - done deliberately.






36. Guest booked to depart today






37. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






38. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






39. More sophisticated - accounting for many issues






40. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






41. The American Society of Association Executives






42. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






43. Number of guests in hotel






44. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






45. Hurdle point is set - lower rates rejected






46. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






47. A negotiated discount below the rack rate. Members pick the rate they want to pay






48. Changes in dates - names - numbers - room types etc.






49. Guest without reservations needing rooms






50. Needed for large conventions where delegates may stay in many hotels