Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






2. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






3. The Airlines






4. A negotiated discount below the rack rate. Members pick the rate they want to pay






5. Guest without reservations needing rooms






6. Convention guest who try to get a better rate by using other deals






7. Place and date more important than rate.






8. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






9. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






10. The American Society of Association Executives






11. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






12. Hotel sets up and sells own package to individuals. May be better than the group rate.






13. The role that airline reservation systems played






14. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






15. 100 booked - 40 used means 60% attrition - 40% pick-up






16. The act of controlling rates and restricting occupancy to maximize gross room revenues






17. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






18. History and preferences of that particular guest. Being used more often today






19. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






20. Guest booked to depart today






21. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






22. Guest who arrive days before booking






23. 5-7%






24. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






25. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






26. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






27. The actual office site at which chain reservationists reside.






28. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






29. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






30. Status of rooms sold and available






31. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






32. CRS for hire - used by smaller chains - independent hotels.






33. More rooms sold than available - done deliberately.






34. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






35. Logical rules that give options based on sensitivity






36. When a person calls directly to the hotel to book their reservations.






37. Guest who leave earlier than expected






38. Changes in dates - names - numbers - room types etc.






39. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






40. Guests booked to arrive today






41. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






42. Speaking the same language within incompatible systems






43. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






44. Based entirely on historical date. Does not share specific performance date for each competing property.


45. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






46. Continuing guest - as per booking






47. Software companies that offer a suite of software applications via Internet-based access.






48. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






49. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






50. Hurdle point is set - lower rates rejected