Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






2. Guest booked to depart today






3. The actual office site at which chain reservationists reside.






4. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






5. The role that airline reservation systems played






6. Yesterdays stay-overs + today's reserved arrivals






7. Faster - more accurate - sells more rooms at higher rates






8. Guest who leave earlier than expected






9. Place and date more important than rate.






10. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






11. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






12. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






13. Software companies that offer a suite of software applications via Internet-based access.






14. Logical rules that give options based on sensitivity






15. Guests booked to arrive today






16. Convention guest who try to get a better rate by using other deals






17. Speaking the same language within incompatible systems






18. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






19. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






20. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






21. Guest who stay longer than booked






22. Needed for large conventions where delegates may stay in many hotels






23. Continuing guest - as per booking






24. A negotiated discount below the rack rate. Members pick the rate they want to pay






25. Changes in dates - names - numbers - room types etc.






26. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






27. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






28. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






29. Some get suites - some get singles - all pay same rate






30. Hotel sets up and sells own package to individuals. May be better than the group rate.






31. The act of controlling rates and restricting occupancy to maximize gross room revenues






32. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






33. When a person calls directly to the hotel to book their reservations.






34. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






35. Number of guests in hotel






36. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






37. Hurdle point is set - lower rates rejected






38. 5-7%






39. 2-3 minutes






40. Estimated over $80 billion. Group delegates spend more dollars.






41. CRS for hire - used by smaller chains - independent hotels.






42. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






43. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






44. More rooms sold than available - done deliberately.






45. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






46. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






47. History and preferences of that particular guest. Being used more often today






48. More sophisticated - accounting for many issues






49. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






50. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage