Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest who arrive days before booking






2. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






3. Status of rooms sold and available






4. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






5. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






6. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






7. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






8. Software companies that offer a suite of software applications via Internet-based access.






9. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






10. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






11. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






12. Place and date more important than rate.






13. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






14. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






15. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






16. Guest who stay longer than booked






17. More sophisticated - accounting for many issues






18. The act of controlling rates and restricting occupancy to maximize gross room revenues






19. Guest booked to depart today






20. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






21. Yesterdays stay-overs + today's reserved arrivals






22. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






23. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






24. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






25. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






26. Guest without reservations needing rooms






27. Guest who leave earlier than expected






28. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






29. Some get suites - some get singles - all pay same rate






30. 5-7%






31. Speaking the same language within incompatible systems






32. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






33. Changes in dates - names - numbers - room types etc.






34. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






35. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






36. CRS for hire - used by smaller chains - independent hotels.






37. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






38. The actual office site at which chain reservationists reside.






39. Needed for large conventions where delegates may stay in many hotels






40. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






41. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






42. 2-3 minutes






43. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






44. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






45. Continuing guest - as per booking






46. Convention guest who try to get a better rate by using other deals






47. Estimated over $80 billion. Group delegates spend more dollars.






48. Logical rules that give options based on sensitivity






49. Faster - more accurate - sells more rooms at higher rates






50. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)