Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






2. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






3. Needed for large conventions where delegates may stay in many hotels






4. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






5. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






6. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






7. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






8. Guests booked to arrive today






9. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






10. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






11. Guest who leave earlier than expected






12. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






13. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






14. More sophisticated - accounting for many issues






15. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






16. Yesterdays stay-overs + today's reserved arrivals






17. History and preferences of that particular guest. Being used more often today






18. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






19. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






20. When a person calls directly to the hotel to book their reservations.






21. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






22. The actual office site at which chain reservationists reside.






23. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






24. Continuing guest - as per booking






25. Guest who stay longer than booked






26. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






27. Faster - more accurate - sells more rooms at higher rates






28. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






29. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






30. Some get suites - some get singles - all pay same rate






31. Logical rules that give options based on sensitivity






32. Software companies that offer a suite of software applications via Internet-based access.






33. 100 booked - 40 used means 60% attrition - 40% pick-up






34. Speaking the same language within incompatible systems






35. The act of controlling rates and restricting occupancy to maximize gross room revenues






36. Status of rooms sold and available






37. The American Society of Association Executives






38. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






39. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






40. Number of guests in hotel






41. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






42. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






43. The role that airline reservation systems played






44. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






45. Convention guest who try to get a better rate by using other deals






46. More rooms sold than available - done deliberately.






47. Guest booked to depart today






48. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






49. Hotel sets up and sells own package to individuals. May be better than the group rate.






50. Guest who arrive days before booking