Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






2. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






3. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






4. Logical rules that give options based on sensitivity






5. More rooms sold than available - done deliberately.






6. Yesterdays stay-overs + today's reserved arrivals






7. 2-3 minutes






8. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






9. The act of controlling rates and restricting occupancy to maximize gross room revenues






10. A negotiated discount below the rack rate. Members pick the rate they want to pay






11. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






12. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






13. The American Society of Association Executives






14. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






15. Place and date more important than rate.






16. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






17. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






18. Hurdle point is set - lower rates rejected






19. History and preferences of that particular guest. Being used more often today






20. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






21. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






22. 100 booked - 40 used means 60% attrition - 40% pick-up






23. Guest who arrive days before booking






24. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






25. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






26. Guest booked to depart today






27. Faster - more accurate - sells more rooms at higher rates






28. More sophisticated - accounting for many issues






29. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






30. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






31. The actual office site at which chain reservationists reside.






32. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






33. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






34. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






35. Guests booked to arrive today






36. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






37. 5-7%






38. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






39. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






40. Some get suites - some get singles - all pay same rate






41. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






42. The role that airline reservation systems played






43. Based entirely on historical date. Does not share specific performance date for each competing property.


44. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






45. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






46. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






47. Guest without reservations needing rooms






48. Speaking the same language within incompatible systems






49. Hotel sets up and sells own package to individuals. May be better than the group rate.






50. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.