Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






2. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






3. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






4. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






5. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






6. CRS for hire - used by smaller chains - independent hotels.






7. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






8. More rooms sold than available - done deliberately.






9. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






10. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






11. Guests booked to arrive today






12. The act of controlling rates and restricting occupancy to maximize gross room revenues






13. History and preferences of that particular guest. Being used more often today






14. The Airlines






15. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






16. Yesterdays stay-overs + today's reserved arrivals






17. Number of guests in hotel






18. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






19. Guest who arrive days before booking






20. More sophisticated - accounting for many issues






21. Hotel sets up and sells own package to individuals. May be better than the group rate.






22. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






23. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






24. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






25. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






26. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






27. 2-3 minutes






28. The role that airline reservation systems played






29. Convention guest who try to get a better rate by using other deals






30. Changes in dates - names - numbers - room types etc.






31. Status of rooms sold and available






32. Needed for large conventions where delegates may stay in many hotels






33. Logical rules that give options based on sensitivity






34. Guest booked to depart today






35. Speaking the same language within incompatible systems






36. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






37. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






38. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






39. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






40. 5-7%






41. Place and date more important than rate.






42. The American Society of Association Executives






43. Software companies that offer a suite of software applications via Internet-based access.






44. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






45. 100 booked - 40 used means 60% attrition - 40% pick-up






46. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






47. Estimated over $80 billion. Group delegates spend more dollars.






48. Faster - more accurate - sells more rooms at higher rates






49. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






50. Guest without reservations needing rooms