Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Changes in dates - names - numbers - room types etc.






2. Speaking the same language within incompatible systems






3. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






4. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






5. Hotel sets up and sells own package to individuals. May be better than the group rate.






6. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






7. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






8. 2-3 minutes






9. Continuing guest - as per booking






10. Based entirely on historical date. Does not share specific performance date for each competing property.


11. Convention guest who try to get a better rate by using other deals






12. Guest booked to depart today






13. Guest who stay longer than booked






14. Place and date more important than rate.






15. The role that airline reservation systems played






16. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






17. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






18. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






19. Guest without reservations needing rooms






20. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






21. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






22. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






23. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






24. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






25. The actual office site at which chain reservationists reside.






26. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






27. 5-7%






28. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






29. The act of controlling rates and restricting occupancy to maximize gross room revenues






30. CRS for hire - used by smaller chains - independent hotels.






31. When a person calls directly to the hotel to book their reservations.






32. Hurdle point is set - lower rates rejected






33. A negotiated discount below the rack rate. Members pick the rate they want to pay






34. Estimated over $80 billion. Group delegates spend more dollars.






35. Needed for large conventions where delegates may stay in many hotels






36. More sophisticated - accounting for many issues






37. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






38. Guests booked to arrive today






39. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






40. Software companies that offer a suite of software applications via Internet-based access.






41. The Airlines






42. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






43. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






44. 100 booked - 40 used means 60% attrition - 40% pick-up






45. Some get suites - some get singles - all pay same rate






46. Faster - more accurate - sells more rooms at higher rates






47. History and preferences of that particular guest. Being used more often today






48. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






49. Guest who leave earlier than expected






50. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled