Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






2. Number of guests in hotel






3. Place and date more important than rate.






4. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






5. Some get suites - some get singles - all pay same rate






6. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






7. Yesterdays stay-overs + today's reserved arrivals






8. Guest who stay longer than booked






9. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






10. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






11. 5-7%






12. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






13. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






14. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






15. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






16. 2-3 minutes






17. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






18. CRS for hire - used by smaller chains - independent hotels.






19. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






20. Needed for large conventions where delegates may stay in many hotels






21. Guest without reservations needing rooms






22. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






23. Changes in dates - names - numbers - room types etc.






24. Guest who arrive days before booking






25. The role that airline reservation systems played






26. 100 booked - 40 used means 60% attrition - 40% pick-up






27. Status of rooms sold and available






28. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






29. Estimated over $80 billion. Group delegates spend more dollars.






30. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






31. Guests booked to arrive today






32. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






33. Guest booked to depart today






34. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






35. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






36. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






37. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






38. Convention guest who try to get a better rate by using other deals






39. More rooms sold than available - done deliberately.






40. Software companies that offer a suite of software applications via Internet-based access.






41. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






42. The Airlines






43. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






44. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






45. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






46. The American Society of Association Executives






47. The act of controlling rates and restricting occupancy to maximize gross room revenues






48. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






49. The actual office site at which chain reservationists reside.






50. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation