Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






2. The role that airline reservation systems played






3. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






4. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






5. CRS for hire - used by smaller chains - independent hotels.






6. Some get suites - some get singles - all pay same rate






7. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






8. Logical rules that give options based on sensitivity






9. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






10. 5-7%






11. A negotiated discount below the rack rate. Members pick the rate they want to pay






12. Number of guests in hotel






13. Guests booked to arrive today






14. Guest who stay longer than booked






15. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






16. Guest who leave earlier than expected






17. More rooms sold than available - done deliberately.






18. Based entirely on historical date. Does not share specific performance date for each competing property.


19. Software companies that offer a suite of software applications via Internet-based access.






20. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






21. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






22. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






23. Guest booked to depart today






24. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






25. 100 booked - 40 used means 60% attrition - 40% pick-up






26. The act of controlling rates and restricting occupancy to maximize gross room revenues






27. History and preferences of that particular guest. Being used more often today






28. Continuing guest - as per booking






29. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






30. Status of rooms sold and available






31. Place and date more important than rate.






32. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






33. Guest who arrive days before booking






34. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






35. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






36. Faster - more accurate - sells more rooms at higher rates






37. Yesterdays stay-overs + today's reserved arrivals






38. The actual office site at which chain reservationists reside.






39. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






40. Changes in dates - names - numbers - room types etc.






41. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






42. More sophisticated - accounting for many issues






43. 2-3 minutes






44. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






45. Estimated over $80 billion. Group delegates spend more dollars.






46. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






47. Needed for large conventions where delegates may stay in many hotels






48. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






49. The Airlines






50. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set