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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The role that airline reservation systems played
Automated Inventory Tracking System
No Show
Global Distribution System (GDS)
Hotel Web Sites
2. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Meta-Search Technology
No Show
Artificial Intelligence/ Expert Systems
Search Engine Optimization
3. 100 booked - 40 used means 60% attrition - 40% pick-up
Guest History Database
Attrition/Pick-Up Rate
Hotel Web Sites
Hotelligence Report
4. The Airlines
Understay
Where did we steal Yield Management from?
Meta-Search Technology
Amendments/alterations to the reservation
5. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
What are these global distribution system providers worth?
Pegasus Solutions
How many minutes should it take to process a reservation?
Unidentified Delegates
6. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Categories of Group Business
Chain Sites
Understay
Meta-Search Technology
7. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Optional Reservation Data
Hotel Web Sites
Out of Order Rooms (OOO)
Walk-ins
8. 5-7%
Unidentified Delegates
Meta-Search Technology
Guest History Database
Overbooking percentage
9. When a person calls directly to the hotel to book their reservations.
Electronic Switch Technology
In-House Reservation Center
Committed Rooms
Search Engine Optimization
10. Software companies that offer a suite of software applications via Internet-based access.
Nests and Hurdles
Out of Inventory Rooms (OOI)
Four Global Distribution System Providers
Application Service Providers (ASPs)
11. Guests booked to arrive today
Adjusting the Room Block
Corporate Guests
Expected Arrivals
Committed Rooms
12. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Nests and Hurdles
Convention and Vistor Bureaus (CVBs)
Understay
PHASER complete Access Reports
13. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
IT packages
Amendments/alterations to the reservation
Central Reservation Office (CRO)
Automated Inventory Tracking System
14. Logical rules that give options based on sensitivity
Automated Inventory Tracking System
Walk-ins
Fenced Rates
Adjusted Room Count
15. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
How many minutes should it take to process a reservation?
Role of Yield Management Systems
Unidentified Delegates
Role of the Housing Bureau
16. A negotiated discount below the rack rate. Members pick the rate they want to pay
Fenced Rates
Spread Rate
How many minutes should it take to process a reservation?
Nests and Hurdles
17. Changes in dates - names - numbers - room types etc.
Selling Against Room Block
Amendments/alterations to the reservation
Walk-ins
Hotel Web Sites
18. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Pegasus Solutions
Artificial Intelligence/ Expert Systems
Central Reservation Office (CRO)
Group Guests
19. Needed for large conventions where delegates may stay in many hotels
House Count
Spread Rate
Role of the Housing Bureau
Meta-Search Technology
20. The act of controlling rates and restricting occupancy to maximize gross room revenues
Yield Management Revolution
Unidentified Delegates
Search Engine Optimization
No Show
21. Faster - more accurate - sells more rooms at higher rates
ASAE
Selling Against Room Block
Seamless Connectivity
Automated Inventory Tracking System
22. Continuing guest - as per booking
Adjusted Room Count
Leisure Guests
Seamless Connectivity
Stayover
23. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Flat Rate/Run of the House
Third Party Travel Sites
Fenced Rates
Internet and Web-Based Reservations
24. Guest who leave earlier than expected
Understay
Role of Yield Management Systems
Third Party Travel Sites
Stayover
25. Based entirely on historical date. Does not share specific performance date for each competing property.
26. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Spread Rate
Travel Information Management Services (TIMS)
Global Distribution System (GDS)
Flat Rate/Run of the House
27. Guest who arrive days before booking
Hotel Web Sites
Out of Inventory Rooms (OOI)
Expected Departures
Early Arrivals
28. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Amendments/alterations to the reservation
Adjusting the Room Block
Walking the Guest
Global Distribution System (GDS)
29. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Reservations to take
Early Arrivals
Internet and Web-Based Reservations
Search Engine Optimization
30. Estimated over $80 billion. Group delegates spend more dollars.
Pegasus Solutions
Components of the Simple Room Count
IT packages
Group Business
31. More sophisticated - accounting for many issues
Role of Yield Management Systems
Overbooking percentage
Walking the Guest
Adjusted Room Count
32. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Unidentified Delegates
Nests and Hurdles
Pegasus Solutions
Expedia Competitive Price Grid Report
33. Some get suites - some get singles - all pay same rate
Expected Departures
Flat Rate/Run of the House
Internet and Web-Based Reservations
PHASER complete Access Reports
34. Yesterdays stay-overs + today's reserved arrivals
Role of Yield Management Systems
Expedia Competitive Price Grid Report
Committed Rooms
Central Reservation Office (CRO)
35. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Meta-Search Technology
Adjusted Room Count
Convention and Vistor Bureaus (CVBs)
Leisure Guests
36. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Role of Yield Management Systems
Committed Rooms
Categories of Group Business
Reservations to take
37. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Walking the Guest
Stayover
Yield Management Revolution
Four Global Distribution System Providers
38. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Four Global Distribution System Providers
Chain Sites
Role of the Housing Bureau
Artificial Intelligence/ Expert Systems
39. CRS for hire - used by smaller chains - independent hotels.
Independent Reservation Services
Optional Reservation Data
Expected Arrivals
Yield Management Revolution
40. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Attrition/Pick-Up Rate
IT packages
Unidentified Delegates
Categories of Group Business
41. Status of rooms sold and available
Yield Management Revolution
Room Count
Corporate Guests
Committed Rooms
42. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Expedia Competitive Price Grid Report
Components of the Simple Room Count
PHASER complete Access Reports
Adjusting the Room Block
43. The actual office site at which chain reservationists reside.
Search Engine Optimization
Central Reservation Office (CRO)
Fenced Rates
Group Business
44. More rooms sold than available - done deliberately.
Travel Information Management Services (TIMS)
Corporate Guests
Understay
Overbooking
45. Hurdle point is set - lower rates rejected
Unidentified Delegates
Nests and Hurdles
Meta-Search Technology
Understay
46. Number of guests in hotel
Fenced Rates
House Count
Early Arrivals
Overbooking
47. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Artificial Intelligence/ Expert Systems
Reservations to take
ASAE
Categories of Group Business
48. 2-3 minutes
Role of the Housing Bureau
Corporate Guests
How many minutes should it take to process a reservation?
Hotel Web Sites
49. Guest who stay longer than booked
Overstay
IT packages
Out of Inventory Rooms (OOI)
ASAE
50. Hotel sets up and sells own package to individuals. May be better than the group rate.
Spread Rate
Early Arrivals
Understay
IT packages