Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






2. The act of controlling rates and restricting occupancy to maximize gross room revenues






3. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






4. Number of guests in hotel






5. The American Society of Association Executives






6. The role that airline reservation systems played






7. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






8. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






9. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






10. Needed for large conventions where delegates may stay in many hotels






11. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






12. Hotel sets up and sells own package to individuals. May be better than the group rate.






13. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






14. More rooms sold than available - done deliberately.






15. Some get suites - some get singles - all pay same rate






16. More sophisticated - accounting for many issues






17. Guest who leave earlier than expected






18. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






19. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






20. Guest who stay longer than booked






21. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






22. History and preferences of that particular guest. Being used more often today






23. Guest who arrive days before booking






24. Guest booked to depart today






25. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






26. Estimated over $80 billion. Group delegates spend more dollars.






27. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






28. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






29. Hurdle point is set - lower rates rejected






30. CRS for hire - used by smaller chains - independent hotels.






31. The actual office site at which chain reservationists reside.






32. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






33. 100 booked - 40 used means 60% attrition - 40% pick-up






34. Speaking the same language within incompatible systems






35. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






36. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






37. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






38. Guest without reservations needing rooms






39. A negotiated discount below the rack rate. Members pick the rate they want to pay






40. The Airlines






41. Based entirely on historical date. Does not share specific performance date for each competing property.


42. Yesterdays stay-overs + today's reserved arrivals






43. Guests booked to arrive today






44. Logical rules that give options based on sensitivity






45. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






46. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






47. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






48. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






49. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






50. When a person calls directly to the hotel to book their reservations.