Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Convention guest who try to get a better rate by using other deals






2. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






3. Continuing guest - as per booking






4. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






5. Hotel sets up and sells own package to individuals. May be better than the group rate.






6. The act of controlling rates and restricting occupancy to maximize gross room revenues






7. CRS for hire - used by smaller chains - independent hotels.






8. More rooms sold than available - done deliberately.






9. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






10. The Airlines






11. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






12. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






13. Guest who arrive days before booking






14. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






15. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






16. History and preferences of that particular guest. Being used more often today






17. The American Society of Association Executives






18. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






19. A negotiated discount below the rack rate. Members pick the rate they want to pay






20. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






21. The role that airline reservation systems played






22. Logical rules that give options based on sensitivity






23. Place and date more important than rate.






24. Guests booked to arrive today






25. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






26. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






27. Guest without reservations needing rooms






28. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






29. 5-7%






30. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






31. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






32. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






33. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






34. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






35. 100 booked - 40 used means 60% attrition - 40% pick-up






36. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






37. The actual office site at which chain reservationists reside.






38. More sophisticated - accounting for many issues






39. Faster - more accurate - sells more rooms at higher rates






40. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






41. 2-3 minutes






42. Needed for large conventions where delegates may stay in many hotels






43. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






44. Based entirely on historical date. Does not share specific performance date for each competing property.


45. Changes in dates - names - numbers - room types etc.






46. Speaking the same language within incompatible systems






47. Guest booked to depart today






48. Guest who stay longer than booked






49. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






50. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set