Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest booked to depart today






2. Yesterdays stay-overs + today's reserved arrivals






3. 100 booked - 40 used means 60% attrition - 40% pick-up






4. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






5. Status of rooms sold and available






6. The actual office site at which chain reservationists reside.






7. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






8. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






9. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






10. 5-7%






11. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






12. Faster - more accurate - sells more rooms at higher rates






13. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






14. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






15. A negotiated discount below the rack rate. Members pick the rate they want to pay






16. The American Society of Association Executives






17. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






18. Software companies that offer a suite of software applications via Internet-based access.






19. 2-3 minutes






20. Hurdle point is set - lower rates rejected






21. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






22. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






23. The act of controlling rates and restricting occupancy to maximize gross room revenues






24. Speaking the same language within incompatible systems






25. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






26. CRS for hire - used by smaller chains - independent hotels.






27. Convention guest who try to get a better rate by using other deals






28. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






29. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






30. Number of guests in hotel






31. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






32. More sophisticated - accounting for many issues






33. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






34. Guests booked to arrive today






35. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






36. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






37. Needed for large conventions where delegates may stay in many hotels






38. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






39. History and preferences of that particular guest. Being used more often today






40. Estimated over $80 billion. Group delegates spend more dollars.






41. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






42. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






43. Place and date more important than rate.






44. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






45. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






46. Some get suites - some get singles - all pay same rate






47. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






48. Guest who leave earlier than expected






49. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






50. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.