Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






2. CRS for hire - used by smaller chains - independent hotels.






3. The American Society of Association Executives






4. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






5. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






6. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






7. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






8. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






9. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






10. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






11. Convention guest who try to get a better rate by using other deals






12. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






13. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






14. Status of rooms sold and available






15. Estimated over $80 billion. Group delegates spend more dollars.






16. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






17. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






18. Needed for large conventions where delegates may stay in many hotels






19. A negotiated discount below the rack rate. Members pick the rate they want to pay






20. Guest who leave earlier than expected






21. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






22. Logical rules that give options based on sensitivity






23. More sophisticated - accounting for many issues






24. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






25. The role that airline reservation systems played






26. Guest without reservations needing rooms






27. Yesterdays stay-overs + today's reserved arrivals






28. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






29. Continuing guest - as per booking






30. More rooms sold than available - done deliberately.






31. Place and date more important than rate.






32. The Airlines






33. Hurdle point is set - lower rates rejected






34. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






35. Based entirely on historical date. Does not share specific performance date for each competing property.

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36. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






37. Guest booked to depart today






38. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






39. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






40. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






41. When a person calls directly to the hotel to book their reservations.






42. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






43. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






44. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






45. 5-7%






46. Faster - more accurate - sells more rooms at higher rates






47. Hotel sets up and sells own package to individuals. May be better than the group rate.






48. Guests booked to arrive today






49. Number of guests in hotel






50. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.