Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Continuing guest - as per booking






2. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






3. Logical rules that give options based on sensitivity






4. More rooms sold than available - done deliberately.






5. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






6. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






7. 5-7%






8. The role that airline reservation systems played






9. History and preferences of that particular guest. Being used more often today






10. Hotel sets up and sells own package to individuals. May be better than the group rate.






11. Guest without reservations needing rooms






12. When a person calls directly to the hotel to book their reservations.






13. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






14. Guest who arrive days before booking






15. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






16. More sophisticated - accounting for many issues






17. Status of rooms sold and available






18. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






19. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






20. Guests booked to arrive today






21. Faster - more accurate - sells more rooms at higher rates






22. CRS for hire - used by smaller chains - independent hotels.






23. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






24. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






25. Software companies that offer a suite of software applications via Internet-based access.






26. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






27. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






28. Needed for large conventions where delegates may stay in many hotels






29. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






30. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






31. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






32. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






33. Yesterdays stay-overs + today's reserved arrivals






34. Place and date more important than rate.






35. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






36. Number of guests in hotel






37. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






38. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






39. The act of controlling rates and restricting occupancy to maximize gross room revenues






40. Estimated over $80 billion. Group delegates spend more dollars.






41. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






42. Changes in dates - names - numbers - room types etc.






43. Speaking the same language within incompatible systems






44. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






45. Guest who leave earlier than expected






46. The Airlines






47. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






48. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






49. The American Society of Association Executives






50. Convention guest who try to get a better rate by using other deals