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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Spread Rate
What are these global distribution system providers worth?
Selling Against Room Block
Attrition/Pick-Up Rate
2. Yesterdays stay-overs + today's reserved arrivals
Stayover
Role of Yield Management Systems
Committed Rooms
Independent Reservation Services
3. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Spread Rate
Flat Rate/Run of the House
Expedia Competitive Price Grid Report
Meta-Search Technology
4. Hotel sets up and sells own package to individuals. May be better than the group rate.
Where did we steal Yield Management from?
Pegasus Solutions
IT packages
Expected Arrivals
5. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Selling Against Room Block
Role of Yield Management Systems
Early Arrivals
What are these global distribution system providers worth?
6. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Optional Reservation Data
Independent Reservation Services
Unidentified Delegates
Travel Information Management Services (TIMS)
7. The actual office site at which chain reservationists reside.
Expedia Competitive Price Grid Report
Central Reservation Office (CRO)
Expected Departures
Meta-Search Technology
8. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Artificial Intelligence/ Expert Systems
Corporate Guests
Out of Order Rooms (OOO)
Application Service Providers (ASPs)
9. Convention guest who try to get a better rate by using other deals
Committed Rooms
Guest History Database
Seamless Connectivity
Unidentified Delegates
10. Continuing guest - as per booking
Stayover
Components of the Simple Room Count
PHASER complete Access Reports
Smith Travel Research's STAR Reports
11. Place and date more important than rate.
Out of Inventory Rooms (OOI)
Group Guests
Smith Travel Research's STAR Reports
Global Distribution System (GDS)
12. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Selling Against Room Block
Components of the Simple Room Count
Categories of Group Business
Adjusted Room Count
13. Estimated over $80 billion. Group delegates spend more dollars.
Hotelligence Report
Group Business
No Show
Reservations to take
14. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Categories of Group Business
Committed Rooms
Nests and Hurdles
Role of Yield Management Systems
15. Guest without reservations needing rooms
Early Arrivals
Pegasus Solutions
Nests and Hurdles
Walk-ins
16. Guest who arrive days before booking
Early Arrivals
Room Count
What are these global distribution system providers worth?
Adjusted Room Count
17. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Walking the Guest
Electronic Switch Technology
Artificial Intelligence/ Expert Systems
Smith Travel Research's STAR Reports
18. Based entirely on historical date. Does not share specific performance date for each competing property.
19. Hurdle point is set - lower rates rejected
Search Engine Optimization
Nests and Hurdles
Group Guests
Automated Inventory Tracking System
20. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Leisure Guests
Pegasus Solutions
Adjusted Room Count
Hotelligence Report
21. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
What are these global distribution system providers worth?
Chain Sites
Guest History Database
Four primary functions of ASPs
22. The Airlines
Where did we steal Yield Management from?
IT packages
Expected Departures
Stayover
23. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Optional Reservation Data
Convention and Vistor Bureaus (CVBs)
Amendments/alterations to the reservation
Independent Reservation Services
24. Guest booked to depart today
Four primary functions of ASPs
Hotel Web Sites
Expected Departures
Reservations to take
25. 5-7%
Hotel Web Sites
Overbooking percentage
Categories of Group Business
Walk-ins
26. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Adjusting the Room Block
Expedia Competitive Price Grid Report
Early Arrivals
No Show
27. A negotiated discount below the rack rate. Members pick the rate they want to pay
Components of the Simple Room Count
Electronic Switch Technology
Central Reservation System (CRS)
Spread Rate
28. The American Society of Association Executives
Stayover
Travel Information Management Services (TIMS)
ASAE
Yield Management Revolution
29. Number of guests in hotel
IT packages
House Count
Pegasus Solutions
Role of the Housing Bureau
30. When a person calls directly to the hotel to book their reservations.
In-House Reservation Center
Hotel Web Sites
Walking the Guest
Seamless Connectivity
31. Status of rooms sold and available
Room Count
Meta-Search Technology
Leisure Guests
Stayover
32. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Stayover
Out of Inventory Rooms (OOI)
Room Count
Nests and Hurdles
33. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Travel Information Management Services (TIMS)
Fenced Rates
Understay
Central Reservation System (CRS)
34. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Out of Inventory Rooms (OOI)
Amendments/alterations to the reservation
Pegasus Solutions
Four primary functions of ASPs
35. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Automated Inventory Tracking System
Out of Inventory Rooms (OOI)
Amendments/alterations to the reservation
Third Party Travel Sites
36. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Role of the Housing Bureau
Flat Rate/Run of the House
Hotelligence Report
Overstay
37. The role that airline reservation systems played
Global Distribution System (GDS)
Adjusting the Room Block
Flat Rate/Run of the House
Chain Sites
38. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Search Engine Optimization
Stayover
Internet and Web-Based Reservations
Four Global Distribution System Providers
39. Speaking the same language within incompatible systems
Four primary functions of ASPs
Four Global Distribution System Providers
Hotel Web Sites
Electronic Switch Technology
40. History and preferences of that particular guest. Being used more often today
Guest History Database
Corporate Guests
IT packages
Central Reservation System (CRS)
41. Changes in dates - names - numbers - room types etc.
Walk-ins
Amendments/alterations to the reservation
Central Reservation System (CRS)
Fenced Rates
42. Logical rules that give options based on sensitivity
Flat Rate/Run of the House
Fenced Rates
Electronic Switch Technology
Committed Rooms
43. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Independent Reservation Services
IT packages
Overbooking
Central Reservation System (CRS)
44. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Fenced Rates
Meta-Search Technology
Adjusted Room Count
Expedia Competitive Price Grid Report
45. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
No Show
Expected Arrivals
Reservations to take
Understay
46. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Automated Inventory Tracking System
Chain Sites
Understay
Role of Yield Management Systems
47. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Role of Yield Management Systems
Amendments/alterations to the reservation
Stayover
Automated Inventory Tracking System
48. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Group Guests
How many minutes should it take to process a reservation?
Out of Order Rooms (OOO)
Walking the Guest
49. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Hotel Web Sites
Meta-Search Technology
Overstay
Convention and Vistor Bureaus (CVBs)
50. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Attrition/Pick-Up Rate
Corporate Guests
Internet and Web-Based Reservations
Central Reservation System (CRS)