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Hotel Front Office Management

Subject : hospitality
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 100 booked - 40 used means 60% attrition - 40% pick-up

2. The Airlines

3. When a person calls directly to the hotel to book their reservations.

4. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.

5. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site

6. Needed for large conventions where delegates may stay in many hotels

7. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address

8. Yesterdays stay-overs + today's reserved arrivals

9. The American Society of Association Executives

10. Guest without reservations needing rooms

11. Speaking the same language within incompatible systems

12. The act of controlling rates and restricting occupancy to maximize gross room revenues

13. Faster - more accurate - sells more rooms at higher rates

14. Estimated over $80 billion. Group delegates spend more dollars.

15. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage

16. Software companies that offer a suite of software applications via Internet-based access.

17. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.

18. Guest who stay longer than booked

19. History and preferences of that particular guest. Being used more often today

20. More rooms sold than available - done deliberately.

21. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.

22. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.

23. Based entirely on historical date. Does not share specific performance date for each competing property.

24. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul

25. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.

26. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations

27. Logical rules that give options based on sensitivity

28. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions

29. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan

30. 5-7%

31. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences

32. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)

33. A negotiated discount below the rack rate. Members pick the rate they want to pay

34. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.

35. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.

36. Guests booked to arrive today

37. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.

38. More sophisticated - accounting for many issues

39. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled

40. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only

41. The actual office site at which chain reservationists reside.

42. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals

43. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas

44. Continuing guest - as per booking

45. The lodging industry's oldest and most popular provider of ASP Central Reservations software.

46. Hotel sets up and sells own package to individuals. May be better than the group rate.

47. Guest booked to depart today

48. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set

49. Status of rooms sold and available

50. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set