Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Status of rooms sold and available






2. History and preferences of that particular guest. Being used more often today






3. Software companies that offer a suite of software applications via Internet-based access.






4. Guest who arrive days before booking






5. Guests booked to arrive today






6. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






7. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






8. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






9. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






10. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






11. CRS for hire - used by smaller chains - independent hotels.






12. Yesterdays stay-overs + today's reserved arrivals






13. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






14. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






15. Continuing guest - as per booking






16. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






17. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






18. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






19. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






20. Number of guests in hotel






21. Hotel sets up and sells own package to individuals. May be better than the group rate.






22. The Airlines






23. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






24. The American Society of Association Executives






25. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






26. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






27. Hurdle point is set - lower rates rejected






28. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






29. A negotiated discount below the rack rate. Members pick the rate they want to pay






30. Based entirely on historical date. Does not share specific performance date for each competing property.


31. When a person calls directly to the hotel to book their reservations.






32. Speaking the same language within incompatible systems






33. The act of controlling rates and restricting occupancy to maximize gross room revenues






34. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






35. 100 booked - 40 used means 60% attrition - 40% pick-up






36. Needed for large conventions where delegates may stay in many hotels






37. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






38. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






39. Guest booked to depart today






40. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






41. 5-7%






42. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






43. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






44. Guest without reservations needing rooms






45. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






46. Guest who stay longer than booked






47. 2-3 minutes






48. The actual office site at which chain reservationists reside.






49. Guest who leave earlier than expected






50. The lodging industry's oldest and most popular provider of ASP Central Reservations software.