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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Based entirely on historical date. Does not share specific performance date for each competing property.
2. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Four Global Distribution System Providers
Out of Inventory Rooms (OOI)
Group Business
Four primary functions of ASPs
3. 2-3 minutes
How many minutes should it take to process a reservation?
Group Guests
IT packages
Corporate Guests
4. The actual office site at which chain reservationists reside.
Central Reservation Office (CRO)
Hotel Web Sites
Overstay
Nests and Hurdles
5. Faster - more accurate - sells more rooms at higher rates
Attrition/Pick-Up Rate
Where did we steal Yield Management from?
Seamless Connectivity
Central Reservation System (CRS)
6. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Artificial Intelligence/ Expert Systems
Understay
Adjusting the Room Block
Where did we steal Yield Management from?
7. Changes in dates - names - numbers - room types etc.
Yield Management Revolution
House Count
Amendments/alterations to the reservation
Application Service Providers (ASPs)
8. When a person calls directly to the hotel to book their reservations.
Independent Reservation Services
Seamless Connectivity
No Show
In-House Reservation Center
9. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Attrition/Pick-Up Rate
No Show
Expedia Competitive Price Grid Report
In-House Reservation Center
10. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Yield Management Revolution
Chain Sites
Out of Order Rooms (OOO)
Hotel Web Sites
11. More sophisticated - accounting for many issues
Walk-ins
Adjusted Room Count
Application Service Providers (ASPs)
Global Distribution System (GDS)
12. Hurdle point is set - lower rates rejected
PHASER complete Access Reports
Early Arrivals
Nests and Hurdles
Overstay
13. The American Society of Association Executives
Understay
Attrition/Pick-Up Rate
ASAE
No Show
14. Hotel sets up and sells own package to individuals. May be better than the group rate.
Seamless Connectivity
Leisure Guests
IT packages
Spread Rate
15. Software companies that offer a suite of software applications via Internet-based access.
Adjusted Room Count
In-House Reservation Center
Role of the Housing Bureau
Application Service Providers (ASPs)
16. Guest who leave earlier than expected
In-House Reservation Center
Internet and Web-Based Reservations
Understay
Yield Management Revolution
17. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Meta-Search Technology
Leisure Guests
Artificial Intelligence/ Expert Systems
Chain Sites
18. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Amendments/alterations to the reservation
Group Guests
Electronic Switch Technology
Components of the Simple Room Count
19. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Hotelligence Report
Four primary functions of ASPs
Central Reservation System (CRS)
Unidentified Delegates
20. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Hotel Web Sites
Understay
Reservations to take
Categories of Group Business
21. Guest without reservations needing rooms
Group Guests
Where did we steal Yield Management from?
Walk-ins
How many minutes should it take to process a reservation?
22. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Overstay
Internet and Web-Based Reservations
Expected Arrivals
Out of Order Rooms (OOO)
23. Convention guest who try to get a better rate by using other deals
Convention and Vistor Bureaus (CVBs)
Unidentified Delegates
Search Engine Optimization
Third Party Travel Sites
24. More rooms sold than available - done deliberately.
Expected Arrivals
Guest History Database
Overbooking
Leisure Guests
25. A negotiated discount below the rack rate. Members pick the rate they want to pay
Walking the Guest
Overbooking
Flat Rate/Run of the House
Spread Rate
26. The role that airline reservation systems played
Internet and Web-Based Reservations
Global Distribution System (GDS)
Overbooking
Out of Order Rooms (OOO)
27. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Four Global Distribution System Providers
Flat Rate/Run of the House
Group Business
Amendments/alterations to the reservation
28. Estimated over $80 billion. Group delegates spend more dollars.
Fenced Rates
Central Reservation Office (CRO)
Group Business
Artificial Intelligence/ Expert Systems
29. Guests booked to arrive today
Stayover
Components of the Simple Room Count
Expected Arrivals
Convention and Vistor Bureaus (CVBs)
30. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Overbooking percentage
Role of the Housing Bureau
Travel Information Management Services (TIMS)
Meta-Search Technology
31. The Airlines
Adjusted Room Count
Expected Arrivals
Overbooking percentage
Where did we steal Yield Management from?
32. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Automated Inventory Tracking System
Pegasus Solutions
Early Arrivals
Nests and Hurdles
33. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Travel Information Management Services (TIMS)
Adjusting the Room Block
What are these global distribution system providers worth?
Four Global Distribution System Providers
34. Logical rules that give options based on sensitivity
How many minutes should it take to process a reservation?
Role of the Housing Bureau
Walking the Guest
Fenced Rates
35. Guest who arrive days before booking
Chain Sites
House Count
Early Arrivals
Fenced Rates
36. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Guest History Database
In-House Reservation Center
Out of Inventory Rooms (OOI)
Third Party Travel Sites
37. 5-7%
Overbooking percentage
Search Engine Optimization
How many minutes should it take to process a reservation?
Selling Against Room Block
38. Guest who stay longer than booked
Understay
Overstay
Convention and Vistor Bureaus (CVBs)
Four Global Distribution System Providers
39. Place and date more important than rate.
Room Count
Hotelligence Report
Group Guests
Attrition/Pick-Up Rate
40. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Hotel Web Sites
Nests and Hurdles
Third Party Travel Sites
Components of the Simple Room Count
41. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Stayover
Hotel Web Sites
How many minutes should it take to process a reservation?
Corporate Guests
42. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Expected Departures
Central Reservation Office (CRO)
What are these global distribution system providers worth?
Role of Yield Management Systems
43. Needed for large conventions where delegates may stay in many hotels
What are these global distribution system providers worth?
Role of the Housing Bureau
Seamless Connectivity
Application Service Providers (ASPs)
44. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Expected Arrivals
Artificial Intelligence/ Expert Systems
Optional Reservation Data
Leisure Guests
45. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Optional Reservation Data
What are these global distribution system providers worth?
Expected Arrivals
Convention and Vistor Bureaus (CVBs)
46. Speaking the same language within incompatible systems
Electronic Switch Technology
Reservations to take
Unidentified Delegates
Automated Inventory Tracking System
47. Status of rooms sold and available
Meta-Search Technology
Stayover
Room Count
In-House Reservation Center
48. Some get suites - some get singles - all pay same rate
Automated Inventory Tracking System
Expected Arrivals
Overstay
Flat Rate/Run of the House
49. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Pegasus Solutions
Early Arrivals
House Count
ASAE
50. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Adjusting the Room Block
Components of the Simple Room Count
Artificial Intelligence/ Expert Systems
Attrition/Pick-Up Rate