Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The actual office site at which chain reservationists reside.






2. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






3. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






4. Hurdle point is set - lower rates rejected






5. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






6. Guest who leave earlier than expected






7. Hotel sets up and sells own package to individuals. May be better than the group rate.






8. When a person calls directly to the hotel to book their reservations.






9. Based entirely on historical date. Does not share specific performance date for each competing property.


10. The Airlines






11. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






12. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






13. The act of controlling rates and restricting occupancy to maximize gross room revenues






14. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






15. Number of guests in hotel






16. Changes in dates - names - numbers - room types etc.






17. Needed for large conventions where delegates may stay in many hotels






18. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






19. Continuing guest - as per booking






20. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






21. Speaking the same language within incompatible systems






22. Guest who stay longer than booked






23. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






24. Guest booked to depart today






25. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






26. Place and date more important than rate.






27. More sophisticated - accounting for many issues






28. History and preferences of that particular guest. Being used more often today






29. Logical rules that give options based on sensitivity






30. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






31. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






32. Guest without reservations needing rooms






33. More rooms sold than available - done deliberately.






34. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






35. Some get suites - some get singles - all pay same rate






36. A negotiated discount below the rack rate. Members pick the rate they want to pay






37. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






38. The American Society of Association Executives






39. Guests booked to arrive today






40. The role that airline reservation systems played






41. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






42. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






43. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






44. 2-3 minutes






45. 100 booked - 40 used means 60% attrition - 40% pick-up






46. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






47. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






48. Status of rooms sold and available






49. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






50. 5-7%