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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Optional Reservation Data
How many minutes should it take to process a reservation?
Components of the Simple Room Count
Four primary functions of ASPs
2. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Adjusting the Room Block
Optional Reservation Data
Group Business
Artificial Intelligence/ Expert Systems
3. CRS for hire - used by smaller chains - independent hotels.
Walk-ins
Search Engine Optimization
Meta-Search Technology
Independent Reservation Services
4. Guest without reservations needing rooms
No Show
Search Engine Optimization
Walk-ins
Committed Rooms
5. The Airlines
Global Distribution System (GDS)
Yield Management Revolution
Where did we steal Yield Management from?
Role of Yield Management Systems
6. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Hotel Web Sites
Understay
Fenced Rates
Corporate Guests
7. A negotiated discount below the rack rate. Members pick the rate they want to pay
Components of the Simple Room Count
Spread Rate
Walking the Guest
Walk-ins
8. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Automated Inventory Tracking System
Adjusting the Room Block
Out of Inventory Rooms (OOI)
Electronic Switch Technology
9. Speaking the same language within incompatible systems
Central Reservation System (CRS)
Internet and Web-Based Reservations
Electronic Switch Technology
Hotelligence Report
10. Faster - more accurate - sells more rooms at higher rates
Corporate Guests
Smith Travel Research's STAR Reports
Yield Management Revolution
Seamless Connectivity
11. When a person calls directly to the hotel to book their reservations.
What are these global distribution system providers worth?
Seamless Connectivity
In-House Reservation Center
ASAE
12. More rooms sold than available - done deliberately.
Four Global Distribution System Providers
In-House Reservation Center
Overbooking
Room Count
13. Changes in dates - names - numbers - room types etc.
Categories of Group Business
Smith Travel Research's STAR Reports
Components of the Simple Room Count
Amendments/alterations to the reservation
14. Hurdle point is set - lower rates rejected
Out of Order Rooms (OOO)
IT packages
Nests and Hurdles
Stayover
15. Guest who arrive days before booking
Early Arrivals
Four primary functions of ASPs
Internet and Web-Based Reservations
Out of Order Rooms (OOO)
16. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
Four Global Distribution System Providers
What are these global distribution system providers worth?
Automated Inventory Tracking System
Corporate Guests
17. History and preferences of that particular guest. Being used more often today
Guest History Database
House Count
Expected Departures
Selling Against Room Block
18. Continuing guest - as per booking
PHASER complete Access Reports
Stayover
Automated Inventory Tracking System
Central Reservation System (CRS)
19. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
What are these global distribution system providers worth?
Reservations to take
Artificial Intelligence/ Expert Systems
Amendments/alterations to the reservation
20. Guests booked to arrive today
Understay
Expected Arrivals
Convention and Vistor Bureaus (CVBs)
In-House Reservation Center
21. Software companies that offer a suite of software applications via Internet-based access.
Walk-ins
Application Service Providers (ASPs)
Overbooking percentage
Smith Travel Research's STAR Reports
22. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Internet and Web-Based Reservations
Global Distribution System (GDS)
Four primary functions of ASPs
Selling Against Room Block
23. Estimated over $80 billion. Group delegates spend more dollars.
Out of Order Rooms (OOO)
Seamless Connectivity
Group Business
Global Distribution System (GDS)
24. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Categories of Group Business
What are these global distribution system providers worth?
In-House Reservation Center
Meta-Search Technology
25. The role that airline reservation systems played
Global Distribution System (GDS)
Internet and Web-Based Reservations
Overstay
Central Reservation Office (CRO)
26. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Convention and Vistor Bureaus (CVBs)
Yield Management Revolution
Out of Order Rooms (OOO)
Out of Inventory Rooms (OOI)
27. The act of controlling rates and restricting occupancy to maximize gross room revenues
Global Distribution System (GDS)
Room Count
Stayover
Yield Management Revolution
28. The American Society of Association Executives
Group Business
Seamless Connectivity
ASAE
PHASER complete Access Reports
29. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Where did we steal Yield Management from?
Central Reservation Office (CRO)
Walk-ins
Leisure Guests
30. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Search Engine Optimization
Out of Order Rooms (OOO)
Seamless Connectivity
Chain Sites
31. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Convention and Vistor Bureaus (CVBs)
Walk-ins
Four primary functions of ASPs
Walking the Guest
32. 5-7%
ASAE
Hotelligence Report
Overbooking percentage
Early Arrivals
33. Place and date more important than rate.
Group Guests
Independent Reservation Services
Role of the Housing Bureau
Early Arrivals
34. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.
Spread Rate
Third Party Travel Sites
Committed Rooms
Search Engine Optimization
35. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Central Reservation System (CRS)
House Count
Hotelligence Report
Amendments/alterations to the reservation
36. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
IT packages
No Show
Early Arrivals
Selling Against Room Block
37. Number of guests in hotel
House Count
Expedia Competitive Price Grid Report
Independent Reservation Services
Amendments/alterations to the reservation
38. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Adjusting the Room Block
ASAE
Corporate Guests
Four Global Distribution System Providers
39. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Third Party Travel Sites
Understay
Adjusted Room Count
ASAE
40. Needed for large conventions where delegates may stay in many hotels
Group Business
Role of the Housing Bureau
Electronic Switch Technology
Adjusted Room Count
41. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage
Automated Inventory Tracking System
Electronic Switch Technology
Components of the Simple Room Count
Out of Order Rooms (OOO)
42. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Understay
Reservations to take
Global Distribution System (GDS)
PHASER complete Access Reports
43. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Out of Order Rooms (OOO)
Adjusting the Room Block
Electronic Switch Technology
Expected Departures
44. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Overstay
Expedia Competitive Price Grid Report
PHASER complete Access Reports
Central Reservation System (CRS)
45. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Role of Yield Management Systems
Group Business
Central Reservation Office (CRO)
Internet and Web-Based Reservations
46. Some get suites - some get singles - all pay same rate
Stayover
Flat Rate/Run of the House
Group Business
Four primary functions of ASPs
47. 100 booked - 40 used means 60% attrition - 40% pick-up
Flat Rate/Run of the House
What are these global distribution system providers worth?
In-House Reservation Center
Attrition/Pick-Up Rate
48. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Expedia Competitive Price Grid Report
Spread Rate
What are these global distribution system providers worth?
Reservations to take
49. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Automated Inventory Tracking System
Corporate Guests
Smith Travel Research's STAR Reports
No Show
50. Guest who stay longer than booked
Overstay
Leisure Guests
Reservations to take
Walking the Guest