Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The actual office site at which chain reservationists reside.






2. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






3. A negotiated discount below the rack rate. Members pick the rate they want to pay






4. Guest who arrive days before booking






5. The American Society of Association Executives






6. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






7. Place and date more important than rate.






8. Logical rules that give options based on sensitivity






9. The role that airline reservation systems played






10. When a person calls directly to the hotel to book their reservations.






11. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






12. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






13. Hurdle point is set - lower rates rejected






14. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






15. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






16. History and preferences of that particular guest. Being used more often today






17. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






18. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






19. Guest who leave earlier than expected






20. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






21. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






22. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






23. Faster - more accurate - sells more rooms at higher rates






24. The act of controlling rates and restricting occupancy to maximize gross room revenues






25. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






26. 100 booked - 40 used means 60% attrition - 40% pick-up






27. Changes in dates - names - numbers - room types etc.






28. Some get suites - some get singles - all pay same rate






29. Guest booked to depart today






30. Guest who stay longer than booked






31. Software companies that offer a suite of software applications via Internet-based access.






32. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






33. Yesterdays stay-overs + today's reserved arrivals






34. Number of guests in hotel






35. The Airlines






36. Guest without reservations needing rooms






37. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






38. Estimated over $80 billion. Group delegates spend more dollars.






39. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






40. 5-7%






41. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






42. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






43. Hotel sets up and sells own package to individuals. May be better than the group rate.






44. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






45. Convention guest who try to get a better rate by using other deals






46. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






47. Speaking the same language within incompatible systems






48. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






49. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






50. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas