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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






2. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






3. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






4. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






5. Guest without reservations needing rooms






6. Convention guest who try to get a better rate by using other deals






7. The actual office site at which chain reservationists reside.






8. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






9. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






10. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






11. More rooms sold than available - done deliberately.






12. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






13. Guest booked to depart today






14. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






15. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






16. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






17. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






18. Guest who arrive days before booking






19. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






20. The American Society of Association Executives






21. A negotiated discount below the rack rate. Members pick the rate they want to pay






22. Guest who stay longer than booked






23. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






24. Some get suites - some get singles - all pay same rate






25. Guest who leave earlier than expected






26. Estimated over $80 billion. Group delegates spend more dollars.






27. Based entirely on historical date. Does not share specific performance date for each competing property.

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28. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






29. Hotel sets up and sells own package to individuals. May be better than the group rate.






30. Place and date more important than rate.






31. Faster - more accurate - sells more rooms at higher rates






32. Yesterdays stay-overs + today's reserved arrivals






33. Number of guests in hotel






34. Continuing guest - as per booking






35. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






36. Needed for large conventions where delegates may stay in many hotels






37. Status of rooms sold and available






38. Logical rules that give options based on sensitivity






39. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






40. Hurdle point is set - lower rates rejected






41. Guests booked to arrive today






42. History and preferences of that particular guest. Being used more often today






43. The act of controlling rates and restricting occupancy to maximize gross room revenues






44. The Airlines






45. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






46. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






47. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






48. 100 booked - 40 used means 60% attrition - 40% pick-up






49. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






50. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set







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