Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






2. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






3. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






4. The actual office site at which chain reservationists reside.






5. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






6. Guest booked to depart today






7. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






8. Based entirely on historical date. Does not share specific performance date for each competing property.

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9. More rooms sold than available - done deliberately.






10. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






11. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






12. CRS for hire - used by smaller chains - independent hotels.






13. Number of guests in hotel






14. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






15. When a person calls directly to the hotel to book their reservations.






16. Hotel sets up and sells own package to individuals. May be better than the group rate.






17. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






18. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






19. Changes in dates - names - numbers - room types etc.






20. Status of rooms sold and available






21. The role that airline reservation systems played






22. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






23. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






24. A negotiated discount below the rack rate. Members pick the rate they want to pay






25. 2-3 minutes






26. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






27. Guest who arrive days before booking






28. Place and date more important than rate.






29. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






30. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






31. Faster - more accurate - sells more rooms at higher rates






32. The Airlines






33. History and preferences of that particular guest. Being used more often today






34. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






35. More sophisticated - accounting for many issues






36. Some get suites - some get singles - all pay same rate






37. Needed for large conventions where delegates may stay in many hotels






38. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






39. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






40. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






41. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






42. Continuing guest - as per booking






43. Convention guest who try to get a better rate by using other deals






44. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






45. Speaking the same language within incompatible systems






46. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






47. Yesterdays stay-overs + today's reserved arrivals






48. Guest without reservations needing rooms






49. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






50. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled