Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 5-7%






2. Guest booked to depart today






3. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






4. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






5. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






6. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






7. When a person calls directly to the hotel to book their reservations.






8. Number of guests in hotel






9. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






10. Place and date more important than rate.






11. Hotel sets up and sells own package to individuals. May be better than the group rate.






12. Speaking the same language within incompatible systems






13. The American Society of Association Executives






14. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






15. 2-3 minutes






16. Guests booked to arrive today






17. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






18. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






19. Yesterdays stay-overs + today's reserved arrivals






20. 100 booked - 40 used means 60% attrition - 40% pick-up






21. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






22. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






23. A negotiated discount below the rack rate. Members pick the rate they want to pay






24. Logical rules that give options based on sensitivity






25. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






26. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






27. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






28. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






29. Software companies that offer a suite of software applications via Internet-based access.






30. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






31. More rooms sold than available - done deliberately.






32. Status of rooms sold and available






33. Faster - more accurate - sells more rooms at higher rates






34. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






35. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






36. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






37. History and preferences of that particular guest. Being used more often today






38. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






39. Based entirely on historical date. Does not share specific performance date for each competing property.

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40. Needed for large conventions where delegates may stay in many hotels






41. Convention guest who try to get a better rate by using other deals






42. More sophisticated - accounting for many issues






43. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






44. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






45. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






46. Changes in dates - names - numbers - room types etc.






47. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






48. Guest who stay longer than booked






49. The actual office site at which chain reservationists reside.






50. CRS for hire - used by smaller chains - independent hotels.