Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. More rooms sold than available - done deliberately.






2. More sophisticated - accounting for many issues






3. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






4. The actual office site at which chain reservationists reside.






5. Convention guest who try to get a better rate by using other deals






6. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






7. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






8. Number of guests in hotel






9. Continuing guest - as per booking






10. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






11. Guest who stay longer than booked






12. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






13. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






14. Needed for large conventions where delegates may stay in many hotels






15. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






16. Hurdle point is set - lower rates rejected






17. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






18. Based entirely on historical date. Does not share specific performance date for each competing property.


19. Estimated over $80 billion. Group delegates spend more dollars.






20. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






21. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






22. Guest who arrive days before booking






23. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






24. Yesterdays stay-overs + today's reserved arrivals






25. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






26. Place and date more important than rate.






27. Faster - more accurate - sells more rooms at higher rates






28. Hotel sets up and sells own package to individuals. May be better than the group rate.






29. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






30. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set






31. The American Society of Association Executives






32. Changes in dates - names - numbers - room types etc.






33. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






34. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






35. CRS for hire - used by smaller chains - independent hotels.






36. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






37. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






38. 2-3 minutes






39. Guest without reservations needing rooms






40. Speaking the same language within incompatible systems






41. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






42. Logical rules that give options based on sensitivity






43. Guests booked to arrive today






44. When a person calls directly to the hotel to book their reservations.






45. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






46. The act of controlling rates and restricting occupancy to maximize gross room revenues






47. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






48. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






49. Guest who leave earlier than expected






50. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.