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Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






2. Status of rooms sold and available






3. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






4. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






5. History and preferences of that particular guest. Being used more often today






6. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






7. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






8. More rooms sold than available - done deliberately.






9. Guest who stay longer than booked






10. When a person calls directly to the hotel to book their reservations.






11. CRS for hire - used by smaller chains - independent hotels.






12. Place and date more important than rate.






13. Yesterdays stay-overs + today's reserved arrivals






14. Logical rules that give options based on sensitivity






15. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






16. Software companies that offer a suite of software applications via Internet-based access.






17. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






18. The actual office site at which chain reservationists reside.






19. The American Society of Association Executives






20. Continuing guest - as per booking






21. Needed for large conventions where delegates may stay in many hotels






22. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






23. More sophisticated - accounting for many issues






24. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






25. Changes in dates - names - numbers - room types etc.






26. The role that airline reservation systems played






27. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






28. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






29. 2-3 minutes






30. Guest who leave earlier than expected






31. Speaking the same language within incompatible systems






32. 5-7%






33. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






34. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






35. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.






36. The act of controlling rates and restricting occupancy to maximize gross room revenues






37. Number of guests in hotel






38. Estimated over $80 billion. Group delegates spend more dollars.






39. Guest without reservations needing rooms






40. Hurdle point is set - lower rates rejected






41. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






42. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






43. Guests booked to arrive today






44. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






45. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






46. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






47. The Airlines






48. Rooms available -Occupied last night -Expected check-outs -Stayovers -Today's Reservations -Rooms committed today -Rooms available for sale -Occupancy percentage






49. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






50. Hotel sets up and sells own package to individuals. May be better than the group rate.







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