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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest who arrive days before booking
Early Arrivals
Overbooking
Unidentified Delegates
Guest History Database
2. The actual office site at which chain reservationists reside.
Central Reservation Office (CRO)
Group Guests
Internet and Web-Based Reservations
Guest History Database
3. Hotel sets up and sells own package to individuals. May be better than the group rate.
Central Reservation System (CRS)
Components of the Simple Room Count
IT packages
Hotel Web Sites
4. Hurdle point is set - lower rates rejected
Adjusting the Room Block
Fenced Rates
Travel Information Management Services (TIMS)
Nests and Hurdles
5. Guests booked to arrive today
Chain Sites
Expected Arrivals
Stayover
In-House Reservation Center
6. Guest booked to depart today
Artificial Intelligence/ Expert Systems
Independent Reservation Services
Expected Departures
Central Reservation Office (CRO)
7. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
How many minutes should it take to process a reservation?
Four primary functions of ASPs
Third Party Travel Sites
Yield Management Revolution
8. Number of guests in hotel
House Count
Independent Reservation Services
Chain Sites
Guest History Database
9. Status of rooms sold and available
Group Business
Room Count
Understay
Walk-ins
10. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
IT packages
Room Count
Hotelligence Report
Optional Reservation Data
11. History and preferences of that particular guest. Being used more often today
Hotel Web Sites
Adjusting the Room Block
Guest History Database
No Show
12. Guest without reservations needing rooms
Expected Departures
What are these global distribution system providers worth?
Electronic Switch Technology
Walk-ins
13. Software companies that offer a suite of software applications via Internet-based access.
Artificial Intelligence/ Expert Systems
Central Reservation System (CRS)
Early Arrivals
Application Service Providers (ASPs)
14. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Categories of Group Business
Flat Rate/Run of the House
Reservations to take
ASAE
15. Changes in dates - names - numbers - room types etc.
Third Party Travel Sites
Adjusting the Room Block
Amendments/alterations to the reservation
Committed Rooms
16. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Smith Travel Research's STAR Reports
No Show
In-House Reservation Center
Components of the Simple Room Count
17. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Walking the Guest
Selling Against Room Block
Reservations to take
Electronic Switch Technology
18. A negotiated discount below the rack rate. Members pick the rate they want to pay
Amendments/alterations to the reservation
Spread Rate
Out of Inventory Rooms (OOI)
Stayover
19. Speaking the same language within incompatible systems
Hotelligence Report
PHASER complete Access Reports
Electronic Switch Technology
Nests and Hurdles
20. Place and date more important than rate.
House Count
Automated Inventory Tracking System
Group Guests
Out of Inventory Rooms (OOI)
21. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Optional Reservation Data
Walking the Guest
Corporate Guests
Overbooking percentage
22. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Fenced Rates
Nests and Hurdles
Internet and Web-Based Reservations
ASAE
23. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Pegasus Solutions
Smith Travel Research's STAR Reports
Flat Rate/Run of the House
Chain Sites
24. Continuing guest - as per booking
PHASER complete Access Reports
Global Distribution System (GDS)
Stayover
Role of the Housing Bureau
25. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Spread Rate
Understay
Chain Sites
Application Service Providers (ASPs)
26. More rooms sold than available - done deliberately.
Hotelligence Report
Fenced Rates
Overbooking
Leisure Guests
27. Some get suites - some get singles - all pay same rate
Hotelligence Report
Role of the Housing Bureau
Internet and Web-Based Reservations
Flat Rate/Run of the House
28. The American Society of Association Executives
ASAE
Electronic Switch Technology
Out of Inventory Rooms (OOI)
Fenced Rates
29. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
Third Party Travel Sites
Seamless Connectivity
Adjusting the Room Block
Role of Yield Management Systems
30. 2-3 minutes
Chain Sites
Categories of Group Business
How many minutes should it take to process a reservation?
Expected Arrivals
31. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Expected Departures
Hotel Web Sites
Pegasus Solutions
Expedia Competitive Price Grid Report
32. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Artificial Intelligence/ Expert Systems
Convention and Vistor Bureaus (CVBs)
Expected Departures
Selling Against Room Block
33. Convention guest who try to get a better rate by using other deals
Room Count
Unidentified Delegates
Seamless Connectivity
Meta-Search Technology
34. Guest who stay longer than booked
Selling Against Room Block
Overstay
Travel Information Management Services (TIMS)
Role of Yield Management Systems
35. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Unidentified Delegates
Overbooking
Reservations to take
Independent Reservation Services
36. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
PHASER complete Access Reports
Walking the Guest
House Count
Smith Travel Research's STAR Reports
37. CRS for hire - used by smaller chains - independent hotels.
Independent Reservation Services
No Show
Search Engine Optimization
Meta-Search Technology
38. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
ASAE
Selling Against Room Block
Group Guests
Application Service Providers (ASPs)
39. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Global Distribution System (GDS)
Hotelligence Report
Meta-Search Technology
Amendments/alterations to the reservation
40. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Flat Rate/Run of the House
Spread Rate
Four primary functions of ASPs
Convention and Vistor Bureaus (CVBs)
41. Estimated over $80 billion. Group delegates spend more dollars.
PHASER complete Access Reports
Pegasus Solutions
Group Business
Chain Sites
42. Needed for large conventions where delegates may stay in many hotels
Central Reservation Office (CRO)
Fenced Rates
Amendments/alterations to the reservation
Role of the Housing Bureau
43. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Guest History Database
Automated Inventory Tracking System
Artificial Intelligence/ Expert Systems
PHASER complete Access Reports
44. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
What are these global distribution system providers worth?
Group Guests
Optional Reservation Data
Internet and Web-Based Reservations
45. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Components of the Simple Room Count
Fenced Rates
No Show
Leisure Guests
46. 100 booked - 40 used means 60% attrition - 40% pick-up
Group Guests
Stayover
Attrition/Pick-Up Rate
Corporate Guests
47. Based entirely on historical date. Does not share specific performance date for each competing property.
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48. When a person calls directly to the hotel to book their reservations.
Stayover
Hotelligence Report
Role of the Housing Bureau
In-House Reservation Center
49. Guest who leave earlier than expected
PHASER complete Access Reports
Flat Rate/Run of the House
Understay
Automated Inventory Tracking System
50. The role that airline reservation systems played
Expected Departures
Global Distribution System (GDS)
Central Reservation Office (CRO)
Understay