Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest without reservations needing rooms






2. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






3. Hurdle point is set - lower rates rejected






4. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul






5. Faster - more accurate - sells more rooms at higher rates






6. Yesterdays stay-overs + today's reserved arrivals






7. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






8. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.






9. CRS for hire - used by smaller chains - independent hotels.






10. Guest who leave earlier than expected






11. Needed for large conventions where delegates may stay in many hotels






12. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






13. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






14. 2-3 minutes






15. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address






16. The Airlines






17. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






18. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions






19. Changes in dates - names - numbers - room types etc.






20. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled






21. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






22. Some get suites - some get singles - all pay same rate






23. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






24. More rooms sold than available - done deliberately.






25. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






26. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.






27. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






28. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






29. Status of rooms sold and available






30. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.






31. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






32. When a person calls directly to the hotel to book their reservations.






33. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals






34. Place and date more important than rate.






35. Convention guest who try to get a better rate by using other deals






36. 80% of web visits start in a search engine. Need to be in the top .0005% of the search to be listed in the top few.






37. Logical rules that give options based on sensitivity






38. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






39. The act of controlling rates and restricting occupancy to maximize gross room revenues






40. The role that airline reservation systems played






41. Guest who arrive days before booking






42. History and preferences of that particular guest. Being used more often today






43. A negotiated discount below the rack rate. Members pick the rate they want to pay






44. The actual office site at which chain reservationists reside.






45. Guest booked to depart today






46. More sophisticated - accounting for many issues






47. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.






48. Software companies that offer a suite of software applications via Internet-based access.






49. Estimated over $80 billion. Group delegates spend more dollars.






50. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set