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Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Convention guest who try to get a better rate by using other deals
Fenced Rates
Expected Arrivals
Unidentified Delegates
Overbooking
2. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Overbooking percentage
Artificial Intelligence/ Expert Systems
Hotel Web Sites
Yield Management Revolution
3. Continuing guest - as per booking
Committed Rooms
Convention and Vistor Bureaus (CVBs)
Stayover
Spread Rate
4. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan
House Count
Four Global Distribution System Providers
Room Count
Walk-ins
5. Hotel sets up and sells own package to individuals. May be better than the group rate.
Four primary functions of ASPs
IT packages
Hotel Web Sites
Adjusted Room Count
6. The act of controlling rates and restricting occupancy to maximize gross room revenues
Walking the Guest
Yield Management Revolution
Where did we steal Yield Management from?
Hotelligence Report
7. CRS for hire - used by smaller chains - independent hotels.
Guest History Database
Expected Departures
Yield Management Revolution
Independent Reservation Services
8. More rooms sold than available - done deliberately.
Meta-Search Technology
How many minutes should it take to process a reservation?
Convention and Vistor Bureaus (CVBs)
Overbooking
9. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Categories of Group Business
Meta-Search Technology
Central Reservation Office (CRO)
Four primary functions of ASPs
10. The Airlines
Corporate Guests
Travel Information Management Services (TIMS)
Four Global Distribution System Providers
Where did we steal Yield Management from?
11. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Internet and Web-Based Reservations
Adjusted Room Count
Four primary functions of ASPs
PHASER complete Access Reports
12. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
PHASER complete Access Reports
Pegasus Solutions
Yield Management Revolution
Hotelligence Report
13. Guest who arrive days before booking
Early Arrivals
Convention and Vistor Bureaus (CVBs)
Expedia Competitive Price Grid Report
Corporate Guests
14. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Search Engine Optimization
Out of Inventory Rooms (OOI)
PHASER complete Access Reports
Corporate Guests
15. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Global Distribution System (GDS)
Four primary functions of ASPs
Pegasus Solutions
Overstay
16. History and preferences of that particular guest. Being used more often today
Guest History Database
Pegasus Solutions
No Show
Out of Inventory Rooms (OOI)
17. The American Society of Association Executives
Components of the Simple Room Count
Central Reservation System (CRS)
ASAE
Attrition/Pick-Up Rate
18. Unavailable long-term due to non-fixable problems. Cannot be sold due to unacceptable condition.
Out of Inventory Rooms (OOI)
Hotelligence Report
Where did we steal Yield Management from?
Hotel Web Sites
19. A negotiated discount below the rack rate. Members pick the rate they want to pay
Categories of Group Business
Optional Reservation Data
Spread Rate
Adjusting the Room Block
20. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Expedia Competitive Price Grid Report
Room Count
Hotel Web Sites
Automated Inventory Tracking System
21. The role that airline reservation systems played
Global Distribution System (GDS)
Spread Rate
Central Reservation System (CRS)
Adjusted Room Count
22. Logical rules that give options based on sensitivity
Fenced Rates
Artificial Intelligence/ Expert Systems
ASAE
Stayover
23. Place and date more important than rate.
Expected Arrivals
Group Guests
Hotel Web Sites
Amendments/alterations to the reservation
24. Guests booked to arrive today
Expected Arrivals
Role of Yield Management Systems
Leisure Guests
Chain Sites
25. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Optional Reservation Data
Seamless Connectivity
Fenced Rates
Central Reservation System (CRS)
26. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
House Count
Corporate Guests
Reservations to take
Four Global Distribution System Providers
27. Guest without reservations needing rooms
Pegasus Solutions
Walk-ins
Nests and Hurdles
Components of the Simple Room Count
28. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Guest History Database
In-House Reservation Center
Adjusted Room Count
No Show
29. 5-7%
Group Guests
Overbooking percentage
No Show
House Count
30. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows
Categories of Group Business
Travel Information Management Services (TIMS)
Four Global Distribution System Providers
Expected Arrivals
31. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.
Chain Sites
Out of Inventory Rooms (OOI)
Search Engine Optimization
Flat Rate/Run of the House
32. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Overstay
Convention and Vistor Bureaus (CVBs)
Overbooking
Expedia Competitive Price Grid Report
33. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
Attrition/Pick-Up Rate
Four Global Distribution System Providers
Overbooking
What are these global distribution system providers worth?
34. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Meta-Search Technology
ASAE
Stayover
Third Party Travel Sites
35. 100 booked - 40 used means 60% attrition - 40% pick-up
Attrition/Pick-Up Rate
Overbooking percentage
Central Reservation System (CRS)
Selling Against Room Block
36. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
PHASER complete Access Reports
Walk-ins
Out of Inventory Rooms (OOI)
How many minutes should it take to process a reservation?
37. The actual office site at which chain reservationists reside.
Central Reservation Office (CRO)
Flat Rate/Run of the House
ASAE
Nests and Hurdles
38. More sophisticated - accounting for many issues
Application Service Providers (ASPs)
Out of Order Rooms (OOO)
ASAE
Adjusted Room Count
39. Faster - more accurate - sells more rooms at higher rates
Reservations to take
Categories of Group Business
Out of Order Rooms (OOO)
Seamless Connectivity
40. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Automated Inventory Tracking System
Overbooking percentage
Role of Yield Management Systems
Artificial Intelligence/ Expert Systems
41. 2-3 minutes
Role of the Housing Bureau
Nests and Hurdles
How many minutes should it take to process a reservation?
Hotel Web Sites
42. Needed for large conventions where delegates may stay in many hotels
Seamless Connectivity
Role of the Housing Bureau
Smith Travel Research's STAR Reports
Categories of Group Business
43. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Room Count
Artificial Intelligence/ Expert Systems
Selling Against Room Block
Search Engine Optimization
44. Based entirely on historical date. Does not share specific performance date for each competing property.
45. Changes in dates - names - numbers - room types etc.
Group Business
Expedia Competitive Price Grid Report
Out of Order Rooms (OOO)
Amendments/alterations to the reservation
46. Speaking the same language within incompatible systems
Four Global Distribution System Providers
Expected Arrivals
Artificial Intelligence/ Expert Systems
Electronic Switch Technology
47. Guest booked to depart today
Walking the Guest
Expected Departures
Spread Rate
Travel Information Management Services (TIMS)
48. Guest who stay longer than booked
Search Engine Optimization
Overbooking
ASAE
Overstay
49. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
Expected Arrivals
Attrition/Pick-Up Rate
Artificial Intelligence/ Expert Systems
Expedia Competitive Price Grid Report
50. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set
Convention and Vistor Bureaus (CVBs)
Travel Information Management Services (TIMS)
Role of Yield Management Systems
Application Service Providers (ASPs)