Test your basic knowledge |

Hotel Front Office Management

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations






2. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas






3. CRS for hire - used by smaller chains - independent hotels.






4. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only






5. Yesterdays stay-overs + today's reserved arrivals






6. Encourage booking by enhancing quality of website - offering lowest price guarantee - letting users research for multiple brands at multiple price points with one click.






7. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences






8. The role that airline reservation systems played






9. Speaking the same language within incompatible systems






10. Guests booked to arrive today






11. Convention guest who try to get a better rate by using other deals






12. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals






13. Rates are gathered through the CRS' seamless connection. Displays discounts and lowest available rates for all hotels in the competitive market set






14. 5-7%






15. Place and date more important than rate.






16. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site






17. Software companies that offer a suite of software applications via Internet-based access.






18. 100 booked - 40 used means 60% attrition - 40% pick-up






19. History and preferences of that particular guest. Being used more often today






20. Needed for large conventions where delegates may stay in many hotels






21. More rooms sold than available - done deliberately.






22. The act of controlling rates and restricting occupancy to maximize gross room revenues






23. Status of rooms sold and available






24. The American Society of Association Executives






25. The Airlines






26. Some get suites - some get singles - all pay same rate






27. Continuing guest - as per booking






28. When a person calls directly to the hotel to book their reservations.






29. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)






30. Logical rules that give options based on sensitivity






31. Guest who arrive days before booking






32. More sophisticated - accounting for many issues






33. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.






34. Changes in dates - names - numbers - room types etc.






35. Faster - more accurate - sells more rooms at higher rates






36. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation






37. 1)Tour Groups 2)Convention Groups 3)Exposition and Trade Shows






38. Guest who stay longer than booked






39. The lodging industry's oldest and most popular provider of ASP Central Reservations software.






40. 2-3 minutes






41. Estimated over $80 billion. Group delegates spend more dollars.






42. Sending a guest with confirmed or guaranteed booking to another hotel as we are full






43. The actual office site at which chain reservationists reside.






44. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.






45. 1)Amadeus 2)Galileo 3)Sabre 4)Worldspan






46. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)






47. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.






48. Based entirely on historical date. Does not share specific performance date for each competing property.


49. Hurdle point is set - lower rates rejected






50. Number of guests in hotel