SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hotel Front Office Management
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest without reservations needing rooms
Out of Inventory Rooms (OOI)
Walk-ins
Global Distribution System (GDS)
Spread Rate
2. Establishes and monitors rate structure - Continually monitors reservations activity and sets inventory controls as needed - Aids rate negotiations with bulk buyers -Monitors and restricts the number of reservations that can be taken for any particul
Role of Yield Management Systems
Optional Reservation Data
Flat Rate/Run of the House
Committed Rooms
3. The role that airline reservation systems played
Pegasus Solutions
Role of the Housing Bureau
Global Distribution System (GDS)
Hotel Web Sites
4. Estimated time of arrival -Special Requests -Smoking preferences -Discounts or Affiliations -Address
Optional Reservation Data
Hotel Web Sites
Out of Inventory Rooms (OOI)
Amendments/alterations to the reservation
5. More rooms sold than available - done deliberately.
Overbooking
What are these global distribution system providers worth?
Independent Reservation Services
Hotel Web Sites
6. As individual room requests arrive at the hotel - they are booked against the group room block. Reservation received after the closeout date - 20 to 30 days before the convention starts - are accepted on an availability basis only
Artificial Intelligence/ Expert Systems
Corporate Guests
Application Service Providers (ASPs)
Selling Against Room Block
7. Blanket reservation is made initially. Is adjusted as dates come closer. Convention hotels cooperate to determine 'show rate' of a particular group from past records.
No Show
Early Arrivals
Adjusting the Room Block
Electronic Switch Technology
8. Number of guests in hotel
Components of the Simple Room Count
Fenced Rates
Central Reservation System (CRS)
House Count
9. The lodging industry's oldest and most popular provider of ASP Central Reservations software.
Seamless Connectivity
Adjusting the Room Block
Internet and Web-Based Reservations
Pegasus Solutions
10. Guest who arrive days before booking
Expedia Competitive Price Grid Report
Smith Travel Research's STAR Reports
Group Guests
Early Arrivals
11. When a person calls directly to the hotel to book their reservations.
Group Business
Nests and Hurdles
In-House Reservation Center
Pegasus Solutions
12. Breaks the hotel rates into two categories - GDS and CRAS and looks for the lowest available rate in each of these areas
Leisure Guests
PHASER complete Access Reports
Early Arrivals
Expected Departures
13. Some get suites - some get singles - all pay same rate
IT packages
Categories of Group Business
Central Reservation Office (CRO)
Flat Rate/Run of the House
14. More sophisticated - accounting for many issues
Nests and Hurdles
Attrition/Pick-Up Rate
Adjusted Room Count
House Count
15. CRS for hire - used by smaller chains - independent hotels.
Independent Reservation Services
Application Service Providers (ASPs)
Group Business
Electronic Switch Technology
16. Hurdle point is set - lower rates rejected
Central Reservation System (CRS)
Nests and Hurdles
Adjusted Room Count
Hotel Web Sites
17. Changes in dates - names - numbers - room types etc.
What are these global distribution system providers worth?
Adjusted Room Count
Amendments/alterations to the reservation
Understay
18. History and preferences of that particular guest. Being used more often today
Hotel Web Sites
Hotelligence Report
Application Service Providers (ASPs)
Guest History Database
19. Advanced reservations (the best) -Guaranteed Reservation -Confirmed Reservation
Out of Order Rooms (OOO)
Central Reservation System (CRS)
Four primary functions of ASPs
Reservations to take
20. The electronic system - including the last-room availability interface with individual chain properties. Linked airlines with travel agents.
Internet and Web-Based Reservations
PHASER complete Access Reports
Central Reservation System (CRS)
Categories of Group Business
21. Is able to determine the number of rooms available for sale for a given date. Offers various status reports under the reservations module.
Committed Rooms
IT packages
Overbooking
Automated Inventory Tracking System
22. Temporarily unavailable due to fixable problems. Can be fixed quickly if absolutely essential. Can be sol at a discount if un-fixed - with disclosure.
Hotel Web Sites
Selling Against Room Block
Artificial Intelligence/ Expert Systems
Out of Order Rooms (OOO)
23. Logical rules that give options based on sensitivity
Leisure Guests
How many minutes should it take to process a reservation?
Fenced Rates
Corporate Guests
24. Status of rooms sold and available
Reservations to take
Four Global Distribution System Providers
Internet and Web-Based Reservations
Room Count
25. Sites that search all available websites to present side-by-side comparisons and booking options (kayak - sidestep or travelzoo)
Central Reservation System (CRS)
Seamless Connectivity
Meta-Search Technology
Where did we steal Yield Management from?
26. Compares a manager's room available with those available in the competitive market set and room -nights sold for the manager's hotel against room-night sold across the competitive set
Adjusted Room Count
Travel Information Management Services (TIMS)
Hotelligence Report
Smith Travel Research's STAR Reports
27. Convention guest who try to get a better rate by using other deals
Application Service Providers (ASPs)
Adjusted Room Count
Unidentified Delegates
Central Reservation System (CRS)
28. A CRS -GDS connectivity -Connections to 'alternate' distribution systems -Internet Reservations
Convention and Vistor Bureaus (CVBs)
Four primary functions of ASPs
Electronic Switch Technology
Room Count
29. Place and date more important than rate.
PHASER complete Access Reports
Group Guests
Hotelligence Report
Corporate Guests
30. The hotel wants to see the rates it is listing in Expedia as well as the rates listed by competitors in order to manage its own hotel-direct Web site
Group Business
Adjusted Room Count
Spread Rate
Expedia Competitive Price Grid Report
31. A negotiated discount below the rack rate. Members pick the rate they want to pay
Spread Rate
Walking the Guest
Selling Against Room Block
IT packages
32. Sending a guest with confirmed or guaranteed booking to another hotel as we are full
Walking the Guest
Components of the Simple Room Count
Group Guests
IT packages
33. Publicly funded - quasi-govermetnal organizations to represent city's hospitality industry. Represent bid for large and small conferences
Yield Management Revolution
Where did we steal Yield Management from?
Convention and Vistor Bureaus (CVBs)
Independent Reservation Services
34. Travel related bookings are the largest category of Internet transactions. Each year - the Internet attracts a larger share of reservations away from more traditional sources - growing at a rate four times faster than the rest of the industry.
Leisure Guests
Four primary functions of ASPs
Internet and Web-Based Reservations
Central Reservation Office (CRO)
35. The actual office site at which chain reservationists reside.
Central Reservation Office (CRO)
Early Arrivals
Electronic Switch Technology
Out of Order Rooms (OOO)
36. Needed for large conventions where delegates may stay in many hotels
Adjusted Room Count
Fenced Rates
Convention and Vistor Bureaus (CVBs)
Role of the Housing Bureau
37. Estimated over $80 billion. Group delegates spend more dollars.
Internet and Web-Based Reservations
Convention and Vistor Bureaus (CVBs)
Expedia Competitive Price Grid Report
Group Business
38. 100 booked - 40 used means 60% attrition - 40% pick-up
House Count
Central Reservation System (CRS)
Role of Yield Management Systems
Attrition/Pick-Up Rate
39. Speaking the same language within incompatible systems
Electronic Switch Technology
Where did we steal Yield Management from?
Room Count
Corporate Guests
40. Guests booked to arrive today
What are these global distribution system providers worth?
Expected Arrivals
Application Service Providers (ASPs)
Search Engine Optimization
41. In 2001 - Galileo was purchased by Cendant Corporation for $2.9 billion.
What are these global distribution system providers worth?
Out of Order Rooms (OOO)
Overbooking percentage
Corporate Guests
42. Guest with confirmed/guaranteed booking who does not arrive - but has not cancelled
Reservations to take
Nests and Hurdles
No Show
Group Business
43. Sites that are not controlled either by the hotel or the chain. (hotwire - expedia - travelocity - orbitz etc..)
Third Party Travel Sites
Four Global Distribution System Providers
Yield Management Revolution
Adjusting the Room Block
44. Less price sensitive - seek flexibility - weekday travel - book at the last minute - cannot wait for deals
Categories of Group Business
Corporate Guests
Four primary functions of ASPs
Smith Travel Research's STAR Reports
45. Use stored data to form rules that govern decisions. Allows for instantaneous response to changing conditions
House Count
Artificial Intelligence/ Expert Systems
Corporate Guests
Four primary functions of ASPs
46. Yesterdays stay-overs + today's reserved arrivals
Committed Rooms
Selling Against Room Block
Components of the Simple Room Count
Reservations to take
47. 40% of annual marketing budget may be spent on online products. Booking through own website nets more revenue than booking through 3rd party websites.
Expected Arrivals
Hotel Web Sites
Global Distribution System (GDS)
In-House Reservation Center
48. Guest booked to depart today
Guest History Database
Expected Departures
Nests and Hurdles
Independent Reservation Services
49. Very price sensitive - weekend travel - will trade price for restrictions - are motivated by deals
Leisure Guests
In-House Reservation Center
Selling Against Room Block
Artificial Intelligence/ Expert Systems
50. Hotel sets up and sells own package to individuals. May be better than the group rate.
Hotel Web Sites
Amendments/alterations to the reservation
IT packages
Spread Rate
Sorry!:) No result found.
Can you answer 50 questions in 15 minutes?
Let me suggest you:
Browse all subjects
Browse all tests
Most popular tests
Major Subjects
Tests & Exams
AP
CLEP
DSST
GRE
SAT
GMAT
Certifications
CISSP go to https://www.isc2.org/
PMP
ITIL
RHCE
MCTS
More...
IT Skills
Android Programming
Data Modeling
Objective C Programming
Basic Python Programming
Adobe Illustrator
More...
Business Skills
Advertising Techniques
Business Accounting Basics
Business Strategy
Human Resource Management
Marketing Basics
More...
Soft Skills
Body Language
People Skills
Public Speaking
Persuasion
Job Hunting And Resumes
More...
Vocabulary
GRE Vocab
SAT Vocab
TOEFL Essential Vocab
Basic English Words For All
Global Words You Should Know
Business English
More...
Languages
AP German Vocab
AP Latin Vocab
SAT Subject Test: French
Italian Survival
Norwegian Survival
More...
Engineering
Audio Engineering
Computer Science Engineering
Aerospace Engineering
Chemical Engineering
Structural Engineering
More...
Health Sciences
Basic Nursing Skills
Health Science Language Fundamentals
Veterinary Technology Medical Language
Cardiology
Clinical Surgery
More...
English
Grammar Fundamentals
Literary And Rhetorical Vocab
Elements Of Style Vocab
Introduction To English Major
Complete Advanced Sentences
Literature
Homonyms
More...
Math
Algebra Formulas
Basic Arithmetic: Measurements
Metric Conversions
Geometric Properties
Important Math Facts
Number Sense Vocab
Business Math
More...
Other Major Subjects
Science
Economics
History
Law
Performing-arts
Cooking
Logic & Reasoning
Trivia
Browse all subjects
Browse all tests
Most popular tests